Vtech Vsp725 Users Manual

2014-11-12

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User Guide
VSP725
SIP Endpoint Deskset

Congratulations
on your purchase of this VTech product. Before using this product, please read
Important Safety Information on page 4 of this manual. Please thoroughly
read this user’s manual for all the feature operations and troubleshooting
information necessary to install and operate your product. You can also visit our
website at businessphones.vtech.com or call 1 (888) 370-2006.
Please note the serial number of your product, which can be found on the back
of the deskset. Save your sales receipt and original packaging in case it is
necessary to return your telephone for warranty service.

Important Safety Information
This symbol is to alert you to important operating or servicing
instructions that may appear in this user’s manual. Always follow basic
safety precautions when using this product to reduce the risk of injury,
fire, or electric shock.
Important safety instructions
When using your telephone equipment, basic safety precautions should always
be followed to reduce the risk of fire, electric shock and injury, including the
following:
1. This product should be installed by a qualified technician.
2. This product should only be connected to the host equipment and never
directly to the network such as Public Switch Telephone Network (PSTN) or
Plain Old Telephone Services (POTS).
3. Read and understand all instructions.
4. Follow all warnings and instructions marked on the product.
5. Unplug this product from the wall outlet before cleaning. Do not use liquid or
aerosol cleaners. Use a damp cloth for cleaning.
6. Do not use this product near water such as near a bath tub, wash bowl,
kitchen sink, laundry tub or swimming pool, or in a wet basement or shower.
7. Do not place this product on an unstable table, shelf, stand or other unstable
surfaces.
8. Slots and openings in the back or bottom of the telephone base and handset
are provided for ventilation. To protect them from overheating, these
openings must not be blocked by placing the product on a soft surface such
as a bed, sofa or rug. This product should never be placed near or over a
radiator or heat register. This product should not be placed in any area where
proper ventilation is not provided.
9. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supplied at the
premises, consult your dealer or local power company.
10. Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.
11. Never push objects of any kind into this product through the slots in the
telephone base or handset because they may touch dangerous voltage
points or create a short circuit. Never spill liquid of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but
take it to an authorized service facility. Opening or removing parts of the
telephone base or handset other than specified access doors may expose
4

you to dangerous voltages or other risks. Incorrect reassembling can cause
electric shock when the product is subsequently used.
13. Do not overload wall outlets and extension cords.
14. Unplug this product from the wall outlet and refer servicing to an authorized
service facility under the following conditions:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled onto the product.
C. If the product has been exposed to rain or water.
D.

If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the
operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorized
technician to restore the product to normal operation.

E. If the product has been dropped and the telephone base and/or
handset has been damaged.
F. If the product exhibits a distinct change in performance.
15. Avoid using a telephone (other than cordless) during an electrical storm.
There is a remote risk of electric shock from lightning.
16. Do not use the telephone to report a gas leak in the vicinity of the leak. Under
certain circumstances, a spark may be created when the adapter is plugged
into the power outlet, or when the handset is replaced in its cradle. This is a
common event associated with the closing of any electrical circuit. The user
should not plug the phone into a power outlet, and should not put a charged
handset into the cradle, if the phone is located in an environment containing
concentrations of flammable or flame-supporting gases, unless there is
adequate ventilation. A spark in such an environment could create a fire or
explosion. Such environments might include: medical use of oxygen without
adequate ventilation; industrial gases (cleaning solvents; gasoline vapors;
etc.); a leak of natural gas; etc.
17. Only put the handset of your telephone next to your ear when it is in normal
talk mode.
18. The power adapters are intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
19. Use only the power cord and batteries indicated in this manual. Do not
dispose of batteries in a fire. They may explode. Check with local codes for
possible special disposal instructions.
20. In wall mounting position, make sure to mount the telephone base on the wall
by aligning the eyelets with the mounting studs of the wall plate. Then slide
the telephone base down on both mounting studs until it locks into place.
Refer to the full instructions in Deskset Installation in this user guide.
5

21. CAUTION: Keep small metallic objects such as pins and staples away from
the handset receiver.

SAVE THESE INSTRUCTIONS

User Guide
VSP725 SIP Endpoint Deskset

Table of Contents

Putting a call on hold................................23

Important Safety Information

Transferring calls........................................26

Forwarding calls..........................................24
Making a conference call........................28

Important safety instructions................... 4

Retrieving messages................................30

Introduction

Using a shared line....................................31

Deskset features........................................... 9

Call monitoring.............................................31

Quick Reference Guide

Putting a shared-line call on hold.......31

Front panel features..................................10

“Barging in”....................................................32

Dial pad and audio keys ........................11

Busy lamp field............................................33

Programmable keys..................................11

Paging..............................................................34

Deskset Installation

Phone Features

Overview.........................................................13

Using the Features menu.......................35

Network requirements..............................13

Navigating menus......................................35

Location..........................................................14

Using the Call menu..................................36

Rear panel features...................................15

Using the local directory..........................40

Connecting the phone..............................15

Blacklist...........................................................43

Using the Phone

Call history.....................................................43

Idle screen.....................................................18

Speed Dial

Idle mode screen icons............................18

Entering speed dial numbers................46

Active call screen icons...........................18

Cordless Headset

Programmable feature key lights........19

Registering an optional cordless
headset............................................................47

Using the menu...........................................19
Main menu items........................................20

Deregistering a cordless headset.......48

Making calls..................................................20

Deregistering the cordless headset
without the deskset....................................48

Answering calls...........................................22

Cordless accessory registration and
deregistration time-out.............................48

Speed Dial.....................................................65

Status

General issues.............................................66

Troubleshooting

Finding the software version.................49

Specifications

Configuring the Phone

Electrical and environmental
specifications................................................67

Using the User Settings menu.............50
Preferences...................................................51

Soft Keys

Setting the language.................................51

Index of soft keys.......................................68

Setting the date and time........................51

Special Characters

Display.............................................................53
Audio................................................................54

Entering special characters...................69

WebUI

Maintenance

Using the WebUI.........................................56

Taking care of your telephone..............70

Status...............................................................57

GPL License Information

Call Settings..................................................58

GPL code requests....................................71

Preferences...................................................60
Directory.........................................................62

Introduction
This user’s manual contains detailed instructions for using your VSP725 deskset.
Please read this user’s manual before using your telephone.
Deskset features
The VTech VSP725 deskset is full-featured SIP endpoint business phone
designed to work with popular hosted IP PBX services and on-premise
SIP PBXs. Once you have ordered and configured your PBX service, the
deskset enables you to make and receive calls as you would with any other
business phone. The deskset provides calling features such as hold, transfer,
conferencing, speakerphone, quick-dial numbers and one-touch voicemail
access.
There are two ports, known as the Ethernet port and PC port, at the back of
the deskset. The Ethernet port allows the VSP725 deskset to connect to the
hosted IP PBX via a router. The PC port is for another device such as a personal
computer to connect to the local area network through the deskset.
The VSP725 deskset supports paging and call transfers between system extensions
and can connect you and two other parties on the same conference call.
The telephone also has 12 dual-function programmable keys. Your system
administrator can program these keys for functions such as quick dial, redial, Do
Not Disturb, call forwarding, message retrieval, and call parking.
The keys can also be programmed to monitor other desksets in the system.
You can press the key for a monitored extension to answer a call at your own
deskset. The programmable keys have two-color LEDs to indicate call activity.
For more information about the programmable keys, see page 11.
The VSP725 IP Phone Features include:
•

Backlit Liquid Crystal Display

•

Speakerphone, Hold and Mute

•

Up to 3 lines

•

Up to 6 active calls

•

3-way conferencing

•

12 dual-function programmable keys

•

Message Waiting alert LED

•

Dual 10/100 Mbps Ethernet ports

•

Power over Ethernet enabled

•

DECT cordless headset and corded headset support

•

200-entry local directory

Quick Reference Guide
Front panel features
MESSAGE WAITING indicator
Flashes when you have
a new voice message.

Programmable keys
Can be programmed to perform various
functions or access various features.
For example:
• Press to access a line to make a call.
•

Press to dial a monitored extension
or a quick-dial number.

•

Press to turn a feature such as Do
Not Disturb on and off.

Key label card
To write on the key label card, pull out
the card from under the plastic cover.
LOWER
Press to access the second level (alternate
function) of a programmable key.
Corded headset input (on side)
MIC

SPEAKER
Press to turn the
speakerphone on or off

SCREEN
Displays call information,
soft key labels, and
deskset menus.

SOFT KEYS
Perform different actions
depending on the on-screen
labels.

CANCEL
While in a menu, press
to cancel an operation
and exit the menu.
MENU
Press to display the
deskset menu.

SELECT
Press to select a menu item.
HOLD
Press to put a call on hold.
NAVIGATION KEY
While in menus, press q or p to scroll
through the menu, highlight items or
change settings. While entering names,
numbers or other text, press t or u to
move the cursor left or right.

Quick Reference Guide
Dial pad and audio keys
Dial pad
Use to dial numbers and
enter text. For a list of special
characters you can enter with
the dial pad, see page 69.
HEADSET
When a headset is
connected to the deskset,
press to make, answer, or
hang up a call.

MUTE
During a call, press to prevent
your voice from being heard.
VOLUME
• During a call, press to adjust the
listening volume.
•

During message playback, press
to adjust the playback volume.

•

When the phone is idle, press to
adjust the ringer volume.

Programmable keys
The table below lists the default settings for the programmable keys. The key
assignments on your phone may be different. Some keys may be programmed
as Quick Dial keys, for example. Ask your system administrator about your
phone’s programmable key configuration.
Key Number Setting
1

Account 1*

Account 1

Directory

Call History

Redial

Messages

Do Not Disturb

Call Forward All

None

13–24

None

* Your system administrator can assign more than one key to a line. For example, you might
be able to activate Line 1 with keys 1 and 2, and Line 2 with keys 3 and 4. Consult your
administrator regarding your phone’s line configuration.

Quick Reference Guide
Other possible programmable key settings
•

Quick Dial

•

BLF—Busy lamp field keys let you monitor activity at other phones. The key
LED indicates call status. See “Programmable feature key lights” on page
19.

•

Call Forward Busy

•

Call Forward No Answer

•

Page—If this feature is enabled, press the Page key to call one or a group of
phones. Your system administrator can configure a page to be automatically
answered.

•

Multicast Page —this feature allows you to call up to ten paging zones.

•

Park Call—Dials the access code to park your current call.

•

Retrieve Parked Call—Dials the access code to retrieve a parked call.

•

In Call DTMF—Dials a string of numbers while you are on a call. For
example, pressing the key might dial a conference access code.

•

Call Return—Dials the number of the last missed call.

•

Group Call Pickup—Dials the Group Call Pickup code, allowing you to
answer a call ringing at another extension.

•

Direct Call Pickup—Dials the Direct Call Pickup code, allowing you to answer
a call ringing at a specific extension. After pressing the button, you may need
to enter the extension number manually.

Deskset Installation
Overview
This section assumes that your network infrastructure is established and that
your IP PBX service has been ordered and configured for your location.
Install the phone close to a router or network switch. You can power the phone
using the supplied power adapter or Power over Ethernet (PoE—Class 2). If you
are not using PoE, install the phone near a power outlet not controlled by a wall
switch. The phone can be placed on a flat surface or vertically mounted on the
wall.
For customer service or product information, visit our website at
businessphones.vtech.com or call 1 (888) 370-2006.
Network requirements
A switched network topology is recommended for your LAN (using standard
10/100 Ethernet switches that carry traffic at a nominal rate of 100 Mbit/s).
The office LAN infrastructure should use Cat.-5/Cat.-5e cable.
The LAN connections to the deskset(s) should all be wired. However, wireless
connections to other devices (such as laptops) in your office will not impede
performance.
All desksets must reside on a single subnet. A Dynamic Host Configuration
Protocol (DHCP) server is recommended and must be on the same subnet as
the desksets so that IP addresses can be auto-assigned. In most cases, your
network router will have a DHCP server. By default, the deskset has DHCP
enabled for automatic IP address assignment.
NOTE: Some DHCP servers have default settings that limit the number of
network IP addresses assigned to devices on the network. You should log in to
your server to confirm that the IP range is sufficient.
If no DHCP server is present, you can assign static IPs to desksets. You can
assign a static IP address using the deskset menus. Go to Admin settings >
Network setting > Set static IP. See the Administrator and Provisioning Guide for
more information. If you do not have a DHCP server or do not manually assign
static IPs, you will not be able to access the WebUI and/or enable automatic time
updates from an NTP server.
A DNS server is recommended to resolve the path to the Internet and to a server
for firmware and configuration updates. If necessary, the system administrator
can also download upgrade files and use the WebUI to update the deskset
firmware and/or configuration settings manually.
For users whose computers require a GigE Ethernet frame rate (a gigabit per
second), use separate Ethernet connections for the deskset and the computer.
The Ethernet connection through a deskset is limited to 100 Mbits/s.
13

Location
Avoid placing the deskset too close to:
•

Communication devices such as television sets, DVD players, or other
cordless telephones

•

Excessive heat sources

•

Noise sources such as a window with traffic outside, motors, microwave
ovens, refrigerators, or fluorescent lighting

•

Excessive dust sources such as a workshop or garage

•

Excessive moisture

•

Extremely low temperature

•

Mechanical vibration or shock such as on top of a washing machine or work
bench

Deskset Installation
Rear panel features

Deskset
stand slots

Wall mounting slots

Network port
PC port

Power jack
Handset jack

Corded
headset jack

Connecting the phone
IMPORTANT INFORMATION
1. Use only the power adapter supplied with this product. To order a
replacement power adapter, visit our website at
businessphones.vtech.com, or call 1 (888) 370-2006.
2. The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling, under-the-table or cabinet outlet.
To install the phone:
1. If you plan to place the phone on a flat surface, attach the stand. Line up the
tabs on the stand with the slots on the rear of the phone. Two sets of slots
allow you to attach the stand at either a 45-degree or 35-degree angle.
2. Plug the end of the coiled handset cord into the Handset jack on the rear of
the phone. Secure the cord by routing it through the slot and underneath the
tab.
45°

35°

3. Plug one end of the Ethernet cable into the Ethernet port on the rear of the
deskset (marked by
), and plug the other end of the cable into your
network router or switch.
Note: You may need to use a network switch connected to your router if your
router does not have sufficient ports for the number of phones you want to
install. If you use a network switch, connect the phone to the switch instead
of the router in the previous step.
4. If the deskset is not using power from a PoE-capable network router or
switch:
a. Connect the supplied power adapter to the deskset power jack.
b. Plug the power adapter into an electrical outlet not controlled by a wall
switch.
If there is a networked computer and no extra Ethernet wall jacks near the phone,
then the phone and PC can share the same network connection.
To share a network connection with a PC:
1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by

2. Plug the other end of the Cat.-5 Ethernet cable into your computer’s Ethernet
port.
•

If a GigE network is being used, a computer connected through the
phone will be limited to 100 Mbits/s. If you require a GigE Ethernet rate,
use separate Ethernet connections for the phone and the computer.

•

If a PC is connected to your network through a phone,
any phone resets and power or network interruptions
will disrupt the PC’s connection to the network.

To electrical outlet (if required)
To network switch
or router

Shared network
connection to computer

Deskset Installation
To mount the phone on the wall:
1. Prepare the wall-mount screws. The deskset will fit onto wall-mount screws
with centers 3 ¼ inches (8.2 cm) or 4 inches (10.2 cm) apart. Most standard
wall plates have screw centers 3 ¼ inches (8.2 cm) apart.
2. Put the corded handset aside. Use a screwdriver or coin to rotate
the handset tab 180 degrees. The protruding edge of the tab
holds the corded handset when the phone is mounted on the wall.

3. Connect the network cable(s) and, if required, the power adapter.
4. Place the deskset base over the mounting screws. Align the upper wall
mounting hole on the back of the phone with the upper mounting screw.
Make sure the lower wall mounting hole on the phone also aligns with the
lower mounting screw.
5. Slide the deskset base down over the mounting screws.
6. Bundle the network cable(s) and power adapter cord (if using the power
adapter) neatly with twist ties.

Using the Phone
Idle screen
The Idle screen appears after the phone is connected
and configured for your SIP PBX service. The Idle
screen indicates that you have no active or held calls.
From the Idle screen, you can press:
•

Directory to view the directories that are available to you. See “Using the local
directory” on page 40.

•

Line to select another line (SIP Account). When you make a call, the
phone will use this line. See “Making calls” on page 20. Note: Line
appears only if more than one SIP account is registered to your phone.

•

Settings to view the phone settings menu. See “Configuring the Phone” on
page 50.

Idle mode screen icons
In idle mode, the following screen icons indicate your phone’s current settings.
Icon

Status

FWD

Call Forward All is on. See “To set Call forward:” on page 37.
The ringer is off

DND

Do Not Disturb is on. See “To set Do Not Disturb:” on page 37.

Active call screen icons
During a call, the following screen icons indicate the call’s status.
Icon

Status
Headset—audio is coming through a headset after the HEADSET key was
pressed
Speakerphone—the speakerphone is active

1/2

Call counter—more than one call is active
More than one call is active. Press q or p to view another call.

Using the Phone
Programmable feature key lights
The programmable feature key lights indicate call status and other information,
depending on how the key is configured.
Key

Light Activity

Description

Line

Flashing ORANGE

Line is unregistered

Solid GREEN

On a call or dialing

Quickly flashing GREEN

Ringing incoming call

Slowly flashing GREEN

Held call

Steady ORANGE

The shared line is on a call

Slowly flashing ORANGE

The shared line is on hold

Off

DND is off

Steady ORANGE

DND is on

Off

Call forward is off

Steady ORANGE

Call forward is on

Off

Monitored phone is idle

Steady ORANGE

Monitored phone is on a call or has a
held call

Quickly flashing ORANGE

The monitored phone is ringing

Flashing ORANGE

Registration error. See your system
administrator.

Shared line key
Do not disturb
Call forward
Busy lamp field

Using the menu
1. Press MENU to show the main menu.

2. Press q or p to highlight menu items.
3. Press SELECT or a corresponding dial pad key to select a highlighted menu
item. For example, when Features is highlighted, you can press SELECT or
you can press 1 on the dial pad to view the Features submenu.
4. Press SELECT or an appropriate soft key to save changes.
5. Press CANCEL to cancel an operation, exit the menu display or return to the
idle screen.

Using the Phone
Main menu items
1. Features (see page 35)

3. User Settings (see page 50)

2. Status (see page 49)
4. Admin Settings (available
only to your system administrator)
Making calls
You can make a call at any time by choosing an off-hook method (such as lifting
the handset, pressing a Line key, or pressing HEADSET or SPEAKER), and then
dialing a number. When the phone is in idle mode or has calls on hold, you can
make a call by pre-dialing a phone number and then going off hook to call the
number.
To go off hook and make a call:
1. To use the default line, lift the handset, press HEADSET, or press
SPEAKER. To use a specific line, press a Line key. You hear a dial tone.
2. Use the key pad to enter the desired phone number.

•

Press Backspc if you enter an incorrect digit.

•

Press 123 to change from entering digits to entering letters (if you
need to enter a domain name as part of the number).

3. Press Dial , or, if the phone accepts the number as valid, it dials the
number after a short delay.

Using the Phone
Making calls (continued)
To make a call by pre-dialing:
1. Use the key pad to enter the desired phone number.

•

Press Backspc if you enter an incorrect digit.

•

Press 123 to change from entering digits to entering letters (if you
need to enter a domain name as part of the number).

2. Dial the number by:
•

Pressing Dial . The phone will use the preferred audio mode
(speaker or headset) until you lift the handset.

•

Lifting the handset.

•

Pressing the desired Line key.

•

Pressing SPEAKER or HEADSET.

When the call is answered, the active call screen appears.

To end the call, hang up or press End . If you are on speakerphone and the
handset is “on hook,” press SPEAKER to end your call.
To make a call using quick dial:
1. Press the desired quick dial programmable key.
–or–
Press and hold a dial pad key that matches the number of the desired speed
dial entry. For example, to dial speed dial entry 4, press and hold 4 on the
dial pad. See “Speed Dial” on page 46.

Using the Phone
Answering calls
To answer a call:
1. Lift the handset, or press Answer , SPEAKER, or HEADSET.

•

You can also press a flashing green Line key to answer that incoming
call.

•

If you have multiple incoming calls, (as indicated by
to select the call you want to answer.

), press q or p

On the incoming call screen, you can also press:
•
•

Reject to terminate the incoming call.
Forward to forward the call to another number.

If you don’t respond to an incoming call, the phone displays a missed-call alert
screen.

If a missed call alert screen appears, you can press:
•
•
•

Exit

to return to the Idle screen.

Callback to immediately dial the caller’s number.
View

to see the caller’s information in the call history.

Using the Phone
Putting a call on hold
Use this feature to hold one call while you access another. The deskset also
puts calls on hold automatically when you answer another call, transfer a call, or
create a conference.
See also, “Putting a shared-line call on hold” on page 31.
To put a call on hold:
1. During a call, press HOLD on the deskset.
The On hold screen appears. The programmable key for that line flashes
green slowly.

From the On hold screen, you can press:
•

End

to end the call

•

New

to dial a new call

•

Resume to take the call off hold.

If another party puts you on hold, you may see the message Held by far end.
This message depends on compatibility between phones and PBX types, and
may not always appear. You can press End to end the call.

Using the Phone
Forwarding calls
You can forward an incoming call to another number, either by entering the
number yourself, or by selecting a number from the directory, redial list, or call
history.
Note: Your deskset Call Forward–No Answer setting will cancel the manual
forwarding process if it takes effect first. For example, your deskset may be set to
forward calls to voicemail after a call rings for 10 seconds, before you can reach
the deskset to forward the call yourself. If you have problems forwarding calls
because of the Call Forward–No Answer setting, ask your system administrator
to extend your Call Forward–No Answer delay.
See also “Using the Call menu” on page 36.
To forward a call using manual entry:
1. When an incoming call appears, press Forward .
The deskset stops ringing and the Forward to screen appears.

If you press Cancel , the deskset begins ringing again and the incoming call
screen reappears.
2. Enter the number to which you want to forward the call.

3. Press Forward . Your phone returns to idle mode if you have no other active
calls.

Using the Phone
Forwarding calls (continued)
To forward a call using the directory, redial list, or call history:
1. When an incoming call appears, press Forward .
The deskset stops ringing and the Forward to screen appears.

2. Press a programmable key (if available) to display the directory, redial list,
or call history. You can also navigate to the call history or directory using the
deskset Features menu.

Select the call history folder or directory you want to access.

3. If necessary, press  or  until Insert appears and then press Insert .
The Forward to screen appears, showing the number you inserted.

4. Press Forward to forward the call to the number. Your phone returns to idle
mode if you have no other active calls.

Using the Phone
Transferring calls
You can transfer a call to someone else at another phone.
If you talk to the transfer recipient before completing the transfer, you are making
a “supervised” transfer.
However, the transfer recipient does not have to talk to you before receiving the
transferred call. If you do not talk to the transfer recipient before transferring the
call, you are making a “blind” transfer.
You can also transfer a call to a held call.
To transfer a call (supervised):
1. During a call, press Transfer . The call is automatically put on hold and the
transfer setup screen appears.

â
2. Dial the number to which you want to transfer the call. You can also use a
number from a list, such as the Directory or Call History.
3. When the second caller answers, you can talk to the caller to notify them of
the transfer, then press Transf to transfer the call.

The Call transferred screen appears, and your phone returns to idle mode.

To cancel the transfer, press:
•
•
•

Cancel on the transfer setup screen. The active call screen reappears.
End

when the second call is active. You will hang up on the second call.

Split when the second call is active. You will stay connected to the
second call. Your first call remains on hold.

Using the Phone
Transferring calls (continued)
To transfer a call (blind):
1. During a call, press Transfer . The call is automatically put on hold and the
transfer setup screen appears.

â
2. Press

Blind

3. Dial the number to which you want to transfer the
call. You can also use a number from a list, such
as the Directory or Call History.
4. Press Transf , or wait for the phone to
automatically dial, once it recognizes a valid number.
The Call transferred screen appears, and your phone returns to idle mode.

To transfer a call to a held call:
1. During a call, press t or u to view the next set of soft keys.
2. Press XferCall . The call is automatically put on hold, and a list of held calls
appears.

â
3. On the Transfer to target screen, press:
•
•

Select to talk to the held call, then press Transf to transfer the first

call.

Blind , then Transf to transfer the first call to the held call
immediately.

The Call transferred screen appears, and your phone returns to idle mode.

Using the Phone
Making a conference call
You can hold a conference call between yourself and two other callers.
To make a conference call:
1. During a call, press Conf . The call is automatically put on hold and the
conference setup screen appears.

â
2. Dial the second number for the other party you want to join your conference.
You can also use a number from a list, such as the Directory or Call History.
3. When the second call is established, press
and the conference screen appears.

Conf

. The conference begins

â
To cancel the conference setup, press:
•

Cancel on the conference setup screen. The active call screen reappears.

•

End when the second call is established. You will hang up on the second
call and return to your first call.

•

Split when the second call is established. You will remain on the second
call and your first call remains on hold.

Using the Phone
Making a conference call (continued)
When you have an active call and a held call, you can also create a conference
with the held call.
To create a conference with a held call:
1. During a call, press t or u to view the next set of soft keys.
2. Press ConfCall . The call is automatically put on hold, and a Conf. with
target screen showing all calls on hold appears.

â
3. Highlight the desired call and press Select . You can now talk to the caller
you selected.
4. Press

Conf

. The conference begins and the conference screen appears.

â
To end a conference call:
Press one of the following soft keys:
•
•
•

End

, which hangs up on both calls.

Split , which puts both calls on hold. The screen shows information for the
second call.
Bridge , which joins both calls and returns your phone to idle mode.

Setting up a Network Conference:
A Network Conference is hosted by your service provider and allows multiple
parties to join a conference. A Network Conference works in a similar way to
the regular conference described above, except that the Split and Bridge
functions will not be available.
In addition, the soft keys Add and/or AddCall will appear during a
conference, allowing you to add more parties to the ongoing conference call.

Using the Phone
Retrieving messages
The phone alerts you when you have a new message. The Message Waiting
indicator also flashes whenever you have new messages.

On the New Message alert screen, you can press:
•

Exit

to return to the Idle screen.

•

View

to access your messages. The Messages menu appears.

The Messages menu displays the mailboxes you can access from your phone.
If your phone has more than one line, you may be able to access multiple
mailboxes. Press p or q to highlight the desired mailbox and press SELECT to
access messages in that mailbox.
When there is no New Message alert screen, you can access the Messages
menu using the deskset menu.
To view the Messages menu:
1. When the phone is idle, press Menu.
2. With Features highlighted, press SELECT.
3. Press q to highlight Message, and then press SELECT.

The Message menu appears.

4. On the Message menu, highlight the desired line and then press SELECT.

Using the Phone
Using a shared line
Your phone may be configured to have one or more shared lines. This means
that a group of phones, including yours, can make and receive calls on the same
line. The shared line can have more than one programmable key assigned to it.
Ask your system administrator for the configuration that applies to your deskset.
Incoming calls on a shared line will ring every deskset that shares that line. When
someone answers the call, the other desksets stop ringing and return to idle
mode. In contrast, calls on a private line will ring only your deskset.
Incoming calls on a shared line look identical to
private-line calls, except that the Forward soft key
does not appear on the incoming call screen.
When to Use a Private Line Instead of a Shared Line
Your system administrator should label your deskset feature keys according to
the type of line. The labels should indicate which keys apply to the shared line(s)
and which keys apply to private lines. In general, you should use private lines for
direct calls to other desksets within your organization. If you use a shared line to
call other desksets, all the other desksets that use that line will ring.
Call monitoring
One of the main features of shared lines is the ability to monitor call activity. You
can monitor the call activity by observing the Line key LED. On your deskset, the
LED is steady orange when a call has been answered at another deskset, and
flashes orange slowly when the user at another deskset puts a call on hold. See
“Programmable feature key lights” on page 19.
Putting a shared-line call on hold
After you answer a call on a shared line, you have two options for putting that call
on hold.
•

You can put a call on hold by pressing the HOLD key. This puts a call on
“normal” hold. On a shared line, this means that other shared-line users can
see that the call is on hold, as indicated by the flashing orange Line key LED.
Other users can retrieve the call by pressing the flashing Line key. Your
deskset will return to idle mode. Putting a call on hold this way can be useful
if you want to hand off the call to someone else, or if you want to pick up the
held call at another deskset.

•

You can also put a call on “private” hold, which means that other users
cannot see that the call is on hold. Their Line key LEDs continue to show a
steady orange, indicating that the call is active. This is useful if you plan to
resume the held call on the same deskset.

Using the Phone
Putting a shared-line call on hold (continued)
When you transfer a call or start a conference call, the other call is put on private
hold automatically. During the transfer or conference setup process, no other
desksets can retrieve the call on hold.
As well, when you are on a call and you answer another incoming call or retrieve
another call on hold, your first call is put on private hold automatically.
To put a call on private hold manually:
•

Press and hold the HOLD key for 2 seconds.

“Barging in”
When you have a shared line, it may be possible to “barge in,” that is, join a call
in progress at another deskset that uses that shared line. The result of barging
in is that you create a “bridged call” between you and the people whose call you
joined. You and the others can then converse. Note that any other shared-line
user can barge in on the call as well.
Note: The ability to barge in on calls is a configurable setting for your deskset.
Only your system administrator can enable this setting. Your deskset may have
shared lines, but be unable to barge in on calls. If barging in is disabled on your
deskset, pressing the key with the steady orange LED will do nothing.
Bridged calls differ from conference calls in that you can join a call in progress at
any time. However, because the caller ID of the active call is not visible to you,
other participants in the call may need to notify you of an appropriate time to join.
Bridged calls can also have any number of participants, unlike conference calls.
The number of participants on a bridged call depends on the number of desksets
sharing that line and may be limited by system or network capabilities.
To barge in on a call:
•

Press the desired line key that has a steady orange LED, indicating an active
call on a shared line.
You join the call already in progress.

To leave the call, press
bridged call.

End

. The other participants can continue their

Note: If you are unable to barge in on a call, it may be because the other call is
not currently in progess. A line key with a steady orange LED can also indicate
that the call is on private hold at the other deskset, or that the other deskset is
dialing a number and no call is established yet.

Using the Phone
Busy lamp field
As with shared lines, you can monitor call activity using Busy Lamp Field (BLF)
keys. However, BLF keys and LEDs represent activity on an individual deskset,
not on a line. Keys configured for BLF allow you to monitor call activity for the
extension only. You can use the BLF key as a quick dial key to call the extension
and intercept ringing calls.
Note: Your system administrator sets up Busy Lamp Field keys. Your key labels
should identify the BLF keys and which extensions they monitor. The BLF feature
may not be available on your deskset.
For BLF LED states, see “Programmable feature key lights” on page 19.
To dial a monitored extension:
1. Press the BLF key for that extension. The monitored
extension can be idle, or have an active or held call.
Your deskset dials the extension using the first available
line key. When the other person answers, your deskset
indicate two active calls: one active call on the line key that
you dialed out on, and one active call on the BLF key of the
monitored extension you called.
To answer a call ringing at a monitored extension:
1. Press the flashing orange BLF key for the desired extension.

Your deskset answers the call on the first available line key.

Using the Phone
Paging
Your phone supports two types of paging: server-based paging and multicast
paging. An incoming page may interrupt any active calls you are on, depending
on how your system administrator has configured the paging function.
To send a server-based page:
1. Press the Page feature key.
Your phone will dial out the Page Feature Access Code.

â
2. Follow the voice prompts to page.
To send a multicast page:
1. Press the Multicast Page feature key.
You will hear a paging tone before your phone broadcasts a page to the
assigned paging zone.

â
2. Press

End

to terminate the page.

Phone Features
Using the Features menu
On the Features menu, you can manage incoming calls, use the Directory,
access your messages, view your call history, and manage your speed dial
numbers.
Navigating menus
To select a submenu on a numbered list, you can:
•

Press p or q to highlight the desired menu, then press SELECT.

•

Press the dial pad key that matches the number of the desired menu.

To access the Features menu:
1. When the phone is idle, press MENU.
The Main Menu appears.
2. If necessary, press p or q to highlight Features, and then press SELECT.
The Features menu appears.

The Features menu includes the following items:
Setting

See
Description
page…

1. Call

Manages how your phone handles incoming calls.

2. Directory

Stores contact information and call contacts.

3. Call History

Lists incoming and outgoing call information.

4. Message

Accesses your voicemail.

5. Speed dial

Accesses your list of speed dial numbers.

Phone Features
Using the Call menu
On the Call menu, you can manage how your phone handles incoming calls.
The settings available on the Call menu include:
Setting

See
Description
page…

1. Do Not Disturb

Silences incoming ringing and paging. Do Not
Disturb (DND) is set on a per-line basis. The system
administrator can enable you to answer incoming
calls when DND is on. When DND answering is
enabled, the Line key flashes for incoming calls and
the incoming call screen appears. If DND answering
is disabled, the incoming call will be terminated.

2. Call forward

Automatically forwards incoming calls depending on
the setting. You can enable the following types of call
forwarding:
•

Call forward always: incoming calls are
forwarded immediately and the phone does not
ring.

•

Call forward busy: incoming calls are forwarded
if all your available lines are busy.

•

Call forward no ans: incoming calls are
forwarded after the no answer delay expires.

3. Block anonymous

Enables the phone to reject incoming calls that have
no caller ID.

4. Dial as anonymous

Enables the phone to make outgoing calls with the
Caller ID hidden from the far end.

4. Missed call alert

Enables the missed call alert screen.

5. Call waiting

Enables or disables incoming call alerts while you
are on another call.

To use the Call menu:
1. When the phone is idle, press MENU.
2. If necessary, press p or q to highlight Features, and then press SELECT.
3. If necessary, press p or q to highlight Call, and then press SELECT.
The Call menu appears.

Phone Features
Using the Call menu (continued)
To set Do Not Disturb:
1. From the Call menu, if necessary, press p or q to highlight Do Not Disturb.
2. Press SELECT.
3. On the Do Not Disturb menu, highlight the line for which you want to turn Do
Not Disturb On or Off.

4. When the desired line is highlighted, press t or u to turn Do Not Disturb On
or Off.
5. Press

Save

When Do Not Disturb is on, DND appears on the idle screen.
To set Call forward:
1. From the Call menu, press q to highlight Call forward.
2. Press SELECT.
The Call forward menu appears.

3. Highlight the line for which you want to configure call forward settings, and
then press SELECT.
4. On the next screen, press q to highlight the desired option:
•

Call forward always

•

Call forward busy

•

Call forward no ans.

5. Press SELECT.

Phone Features
Using the Call menu (continued)
6. On the next screen, press t or u to turn call forwarding On or Off.

7. Press q.
8. Enter the number to which you would like to forward calls.
9. (If you selected Call forward no ans earlier) Press q.
10. (If you selected Call forward no ans earlier) Press t or u to set the No
answer delay between 1 to 10 rings.
11. Press

Save

When Call forward is on, FWD appears on the idle screen.
Note: Your system administrator can also configure programmable keys to turn
Call forward always, Call forward busy, and Call forward no answer on or off.
To block anonymous callers:
1. From the Call menu, press q to highlight Block anonymous.
2. Press SELECT.
The Block anonymous menu appears.

3. Highlight the desired line, and then press t or u to turn anonymous call
blocking On or Off for that line.
4. Press

Save

To dial as an anonymous caller:
1. From the Call menu, press q to highlight Dial as anonymous.
2. Press SELECT.
The Dial as anonymous menu appears.

3. Highlight the desired line, and then press t or u to turn anonymous call
dialing On or Off for that line.
4. Press

Save

.
38

Phone Features
Using the Call menu (continued)
To enable missed call alerts:
1. From the Call menu, press q to highlight Missed call alert.
2. Press SELECT.
The Missed call alert menu appears.

3. Press t or u to turn missed call alerts On or Off.
4. Press

Save

To enable call waiting alerts:
1. From the Call menu, press q to highlight Call waiting.
2. Press SELECT.
The Call waiting menu appears.

3. Press t or u to turn call waiting alerts On or Off.
4. Press

Save

When Show alert is on and you are on a call, incoming calls are displayed
on the screen. When Show alert is off, incoming calls are rejected and no
notification appears on the screen. See also “Call Waiting Settings” on page
61.

Phone Features
Using the local directory
You can store the names and phone numbers for up to 200 contacts in the
deskset directory. Once directory entries are saved, you can dial them directly
from the directory. You can also search directory entries by first or last name.
When adding an entry, you can enter numbers for work, mobile, and home. You
can also select a ringtone for that contact. Later, you can edit entries if their
contact information changes.
To view the local directory:
1. When the phone is idle, press MENU.
2. With Features highlighted, press SELECT.
3. Press q to highlight Directory, and then press SELECT.
The Directories screen appears, listing all your available directories and the
blacklist. The directories other than Local are server-based and will vary with
your installation. You can edit the Local directory and the blacklist.

4. With Local highlighted, press SELECT.
The Local directory appears, showing the first entry (sorted alphabetically by
first name).

5. Press p or q to view other entries.
The following soft keys are available when viewing a directory entry:
Back

Returns to
Directory list
screen

Dial

Dials the entry

Add

Allows you to
add a new entry

LastNme

Sorts the list
by last name
from the top of
the list

Type

Displays the
contact’s other
numbers: Work,
Mobile, Home

Edit

Allows you to
change the
entry

Allows you to
search the list
alphabetically by
first or last name

Deletes the
entry

Del. all

Deletes all entries

Delete

Phone Features
Using the local directory (continued)
To call a contact:
1. Press p or q or Search to view the desired directory entry.
2. To view other numbers for the entry, press

Type

3. When the desired number appears, press

Dial

Note: If you view a directory entry when the deskset is in dial mode, an Insert
soft key appears instead of Dial . Press Insert to place the entry’s number
into the number field and then press Dial to dial the number. You can use this
feature when making a call, forwarding a call, transferring a call, and setting up a
conference call.
To add a directory entry:
1. When viewing a directory entry, press t or u until the
appears.

Add

soft key

2. Press Add .
A blank directory entry appears.
3. Use the dial pad keys to enter the first name, last name, and contact numbers.
•

Press ABC to switch between entering upper-case letters, lower-case
letters, and numbers.

•

Press Backspc to delete incorrect characters.

•

After completing a line, press q to move to the next line.

4. When you have entered the desired information and selected the ringtone
you want to use for this contact, press Save .
To edit a directory entry:
1. When viewing the desired directory entry, press t or u until the
key appears.

Edit

soft

2. Press Edit .
The directory entry edit screen appears.
3. Use the dial pad keys to change the first name, last name, and contact
numbers as desired.
•

You can edit the name and numbers, and change the ringtone.

•

Press ABC to switch between entering upper-case letters, lower-case
letters, and numbers.

•

Press Backspc to delete incorrect characters.

•

After completing a line, press q to move to the next line.

4. Press

Save

.
41

Phone Features
Using the local directory (continued)
To search directory entries:
1. From the Directories screen or from a directory entry, press Search .
The Local directory search screen appears.

2. To filter your search by first name or last name, press t or u.
3. Press q to move to the Search field.

4. Press a dial pad key to enter a letter for your first name or last name search.
Press 2 once for A, or three times for C, for example.
5. Press Search . The deskset searches for the first name or last name
beginning with the letter you entered.
The first entry found appears. If more than one entry was found, press p or
q to view other entries.
To delete a directory entry:
1. Press p or q or Search to view the desired directory entry.
2. Press t or u until the Delete soft key appears.

3. Press Delete .
4. When the confirmation screen appears, press

Yes

To delete all directory entries:
1. From a directory entry, press p or q until the Del. all soft key appears.
2. Press Del. all .
3. When the confirmation screen appears, press

Yes

Phone Features
Blacklist
The directory also includes a blacklist, which is a list of numbers that cannot
reach your phone. If you experience nuisance calls, you can add the callers’
contact information to the blacklist. Calls from blacklisted numbers will not ring
your phone, or be recorded in your call history. The Blacklist can be viewed
and edited in the same way as the Local directory but is a completely separate
directory listing.
Call history
The call history provides available name and number information for the last 200
incoming and outgoing calls. The newest entries replace the oldest. You can view
call history information for:
•

All calls—all categories of calls

•

Missed calls—incoming calls that were not answered

•

Received calls—incoming calls that you answered, forwarded or rejected

•

Dialed calls—all outgoing calls. You can use this as a redial list.

To view the call history:
1. When the phone is idle, press Menu.
2. If necessary, press p or q to highlight Features, then press SELECT.
3. Press p or q to highlight Call History, then press SELECT.
The Call History screen appears.

4. Press q to highlight the desired call history folder.
5. Press View to see call history entries in the highlighted folder.
The first entry appears.

If the folder is empty, the message No entries to display. appears.
6. Press q to view more entries.
The call history entry screen shows the time, date, name and number of the call,
the number of entries in the folder, along with an icon indicating the type of call.
Received call

Dialed call

Missed call

Phone Features
Call history (continued)
The following soft keys are available when viewing a call history entry:
Delete

Deletes the entry

Save

Saves the call
information to the
local directory

Dial

Dials the
entry

Edit Dial

Displays the predial
screen so you can
edit the number
before dialing

To call a call history entry:
1. While viewing the desired entry, press
immediately.

Dial

. The phone dials the number

–or–
Press Edit Dial . The predial screen appears, allowing you to edit the number
before pressing Dial .
Note: If you view a call history entry when the deskset is in dial mode, an
Insert soft key appears instead of Dial . Press Insert to place the entry’s
number into the number field and then press Dial to dial the number. You
can use this feature when making a call, forwarding a call, transferring a call, and
setting up a conference call.
To add a call history entry to the directory:
1. While viewing the desired entry, press t or u until the
appears.

2. Press

Save

soft key

3. On the Save to menu, select the location to which you want to save the
entry.
•

To save the entry to your directory, highlight Local and then press
SELECT.

•

To save the entry to your blacklist, highlight Blacklist and then press
SELECT.
44

4. The directory add/edit screen appears. The deskset automatically fills in the
name and number, if available.

•

If necessary, edit the name and number.
Press q to move the cursor to the next line.

•

Press Backspc to delete incorrect characters.

5. Press

Save

to save the entry.

To delete a single call history entry:
1. While viewing the desired entry, press Delete .
To delete multiple call history entries:
1. While viewing the list of call history folders, press q to highlight the folder
for which you would like to delete all entries: All calls, Missed calls, Received
calls, or Dialed calls.

2. Press Del. all .
3. When the confirmation screen appears, press

Yes

Speed Dial
The speed dial menu allows you to enter up to 10 numbers that you dial
frequently. To dial a speed dial number, press and hold the dial pad key that
matches the speed dial entry number (for entry 10, press and hold 0).
You can also enter speed dial numbers using the WebUI. See “Speed Dial” on
page 65.
Entering speed dial numbers
To add a speed dial entry:
1. When the phone is idle, press Menu.
2. With Features highlighted, press SELECT.
3. Press q to highlight Speed dial, and then press SELECT.
The Speed dial menu appears.

4. Press q to highlight a speed dial entry marked .
5. Press

Add

A blank speed dial entry appears.

6. Use the dial pad keys to enter the name and number.
•

Press 123 to switch between entering numbers, lower-case letters,
and upper-case letters.

•

When you start entering characters, the Cancel soft key changes to
Backspc . Press Backspc to delete incorrect characters.

•

After completing a line, press q to move to the next line.

7. Press q and then press t or u to select the line you want to use for this
speed dial entry.
8. When you have entered the desired information, press

Save

Cordless Headset
Registering an optional cordless headset
You can register one cordless headset to a VSP725 deskset. When a deskset
has a cordless accessory, the deskset and headset are all part of the same
extension, and only one device can be used at a time.
Note: The headset must be in the charger, otherwise registration cannot proceed.
To register the cordless headset:
1. When the phone is idle, press Menu.
2. Press q to highlight User Settings, and then press SELECT.
3. Press q to highlight DECT headset, and then press SELECT.
The DECT headset menu appears.

4. Lift the cordless headset out of its charging base, and then place it back in
the charger.
5. With Register highlighted, press SELECT on the deskset. Registering...
appears while the deskset searches for the headset.
When registration is complete, Registration succeeded appears and the
ON/OFF light on the cordless headset turns solid blue.
The DECT headset menu appears.
Note: Registration can be terminated by pressing CANCEL on the deskset.
If the cordless headset was registered to another deskset, it must be
deregistered first. See “Deregistering a cordless headset”.

Cordless Headset
Deregistering a cordless headset
You must deregister a cordless headset from its original deskset before you can
register it to a different deskset.
To deregister a cordless headset:
1. When the phone to which the headset is registered is idle, press Menu.
2. Press q to highlight User Settings, and then press SELECT.
3. Press q to highlight DECT Headset, and then press SELECT.
The DECT headset menu appears.
4. Press q to highlight Deregister, and then press Select .
The deskset screen displays DECT headset is deregistered. The cordless
headset ON/OFF light flashes twice every five seconds to indicate it is not
registered.
The DECT headset menu appears.
Deregistering the cordless headset without the deskset
Cordless headsets can also be deregistered using the headset. You can use
this method when you cannot use the deskset for standard deregistration. The
deskset may be out of range or may have been removed from the system.
To deregister the cordless headset when the deskset is not available:
On the headset, press VOL+ > ON/OFF > VOL– > ON/OFF > VOL+ > VOL– >
ON/OFF.
Cordless accessory registration and deregistration time-out
If the cordless device is registered to another deskset or telephone, it must be
deregistered first. See “Deregistering a cordless headset”.
For security reasons, the registration process on both the deskset and the
cordless accessory terminates after the time-out period of two minutes if
registration is not successful.
If the registration process times out on the cordless accessory, the cordless
accessory resets itself. If the registration process times out on the deskset, it
displays Registration Failed and returns to Idle mode.
If cordless headset registration fails, the ON/OFF light on the headset flashes
twice every five seconds. To reset the headset, lift the headset out of its charging
base, place it back in the charger, and try the registration process again.

Status
Finding the software version
To view the software version of your phone:
1. When the phone is idle, press MENU.
2. On the Main menu, press q to highlight Status, and then press SELECT.
3. On the Status screen, press q to highlight Product Info, and then press
SELECT.

4. On the Product Info screen, press q until Software Ver. appears.

Configuring the Phone
You can configure the phone using one of two methods:
1. The User Settings menu on the phone
2. The WebUI, which you access using your Internet browser.
This section describes the User Settings menu. For information about the WebUI,
see page 56.
Using the User Settings menu
To view the User Settings menu:
1. When the phone is idle, press Settings .
The User Settings menu appears.

You can also view the User Settings by pressing the MENU key, then pressing:
•

q to highlight User Settings, and then pressing SELECT.

•

3 (User Settings) on the dial pad.

The User Settings are:
Setting

Options

1. Preferences

Language
Date & Time (Clock time, Clock date, Time zone, NTP server, Set
manually)
Restart phone

2. Display

Contrast (Level 1–7)
Backlight ON (Off, Low, Medium, High)
Backlight idle (Off, Low, Medium, High)
Timeout (10–60 seconds)

3. Audio

Ringer tone (Line 1, Line 2…)
Key tone (On, Off)
Audio mode (Speaker, Headset)

4. DECT headset

Configuring the Phone
Preferences
Use the Preferences menu to set the language, date and time formats, and
restart the phone.
To use the Preferences menu:
1. When the phone is idle, press Settings .
The User Settings menu appears.

2. On the User Settings menu, ensure that Preferences is highlighted and then
press SELECT.
The Preferences menu appears.

3. Press p or q to highlight the desired option, and then press SELECT. The
available options are:
•

Language

•

Date & Time

•

Restart phone

Setting the language
1. From the Preferences menu, press p or q to highlight Language, and then
press SELECT.
The Language menu appears.
2. Press p or q to highlight the desired language.
3. Press SELECT.
Setting the date and time
1. From the Preferences menu, press q to highlight Date & Time, and then
press SELECT.
The Date & Time menu appears.

Configuring the Phone
Setting the date and time (continued)
To set the time format:
1. From the Date & Time menu, ensure that Clock Time is highlighted.
2. Press t or u to select a 12-hour clock (12am/pm) or 24-hour clock.
3. Press

Save

To set the date format that appears on the idle screen:
1. From the Date & Time menu, press q to highlight Clock date.
2. Press t or u to select the desired date format (DD/MM/YY, MM/DD/YY, YY/
MM/DD)
3. Press

Save

To set the Time Zone:
1. From the Date & Time menu, press q to highlight Time Zone.
2. Press t or u to select a setting. The time zone is set as an offset from GMT.
For example, EST is -5, and PST is -8.
3. Press

Save

To enable or disable the NTP (Network Time Protocol) server:
1. From the Date & Time menu, press q to highlight NTP server.
2. Press t or u to select Enabled or Disabled.
3. Press

Save

Note: If the NTP server is disabled, you must manually set the time and date.
This setting is valid only if the system administrator has already configured
the Network Time settings. For more information, see the VSP725 Deskset
Administrator and Provisioning Guide.
To manually set the Year, Month, Day, Hour and Minute:
1. From the Date & Time menu, press q to highlight Set manually.
2. Press SELECT.
Note: If the NTP server is enabled, you cannot modify this setting. See “To
enable or disable the NTP (Network Time Protocol) server” above.
3. For each setting, press t or u to select the desired setting, and then press
q to move to the next line.
4. When you have finished, press

Save

Configuring the Phone
Display
Use the Display menu to set screen appearance and backlight behavior.
To use the Display menu:
1. When the phone is idle, press Settings .
The User Settings menu appears.
2. Press p or q to highlight User Settings, then press SELECT.
3. Press p or q to highlight Display, then press SELECT.
The Display menu appears.

To set the contrast level:
1. From the Display menu, ensure that Contrast is highlighted.
2. Press t or u to set the contrast level from 1 to 7 (4 is the default setting).
3. Press

Save

To set the backlight level that applies when the phone is active:
1. From the Display menu, press q to highlight Backlight ON.
2. Press t or u to select Off, Low, Medium, or High (High is the default
setting).
3. Press

Save

To set the backlight level that applies when the phone is idle:
1. From the Display menu, press q to highlight Backlight idle.
2. Press t or u to select Off, Low, Medium, or High (Off is the default setting).
3. Press

Save

To set the backlight off timeout:
1. From the Display menu, press q to highlight Timeout.
2. Press t or u to select between 10 and 60 seconds at 5-second intervals (30
seconds is the default setting).
3. Press

Save

Configuring the Phone
Audio
Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or
select the default audio mode.
Note: To adjust the ringer volume, press the deskset VOLUME q or p keys
while the phone is idle.
To use the Audio menu:
1. When the phone is idle, press Settings .
The User Settings menu appears.
2. Press q to highlight Audio, then press SELECT.
The Audio menu appears.

To select different ringer tones for each line:
1. From the Audio menu, ensure that Ringer tone is highlighted and then press
Select .
2. On the Ringer tone menu, press q (if necessary) to highlight a line for which
to select a ringer tone and then press Select .

3. On the selected line screen, press t or u to select one of ten ringer tones.
The default is 1. Ringer tone samples play when selected.

4. After selecting the desired ringer tone, press
a new ringer tone, press Cancel .

Save

. To exit without saving

Configuring the Phone
To set the key tone:
1. From the Audio menu, press q to highlight Key tone and then press SELECT.
The Key tone menu appears.

2. On the Key tone menu, press t or u to turn key tones on or off. When off,
key presses are silent.
3. Press

Save

To set the audio mode:
1. From the Audio menu, press q to highlight Audio mode and then press
SELECT.
The Audio mode menu appears.

2. On the Audio mode menu, press q to highlight the desired audio mode
(Speaker, Headset, or DECT Headset).
3. Press SELECT.
When you press a Line key or Answer , the call is started or answered using the
selected audio mode. Lifting the handset takes priority in all instances.

WebUI
Using the WebUI
Use an Internet browser to access the Web User Interface (WebUI) that resides
on your deskset. After you log on to the WebUI, you can configure the following
features:
•

Call Settings

•

Preferences

•

Speed Dial

•

Directory

•

Blacklist

•

Call History

•

User Password

The WebUI also has a Status page, where you can view network status and
general information about your phone.
To access the WebUI:
1. Ensure that your computer is connected to the same network as your
deskset. Your computer may already be connected to the network through
the PC port on the back of your deskset.
2. Find the IP address of your phone:
a. When the phone is idle, press MENU.
b. Press q to highlight Status, and then press SELECT. The Status menu
appears.

c. On the Status menu, ensure that Network is highlighted, and then press
SELECT. The Network screen appears.

d. On the Network screen, note the IP Address.
3. On your computer, open an Internet browser. Depending on your browser, some
of the pages presented here may look different and have different controls.
4. Type the phone IP address in
the browser address bar and
press ENTER on your computer keyboard.
A Login page appears.
56

5. Under User Name, enter user.
6. Under Password, enter user, or your own password, if you have created
one. You can create or change a password after you log on.
7. Click Log In. The WebUI appears.
Click topics from the navigation bar at the top of the page, and then click the
desired setting on the left side of the WebUI to see the page for that setting. You
view and change settings in two different types of fields: drop-down lists and
entry fields into which you type information. For your security, the WebUI times
out after 10 minutes, so if it is idle for that time, you must log on again.
The remaining procedures in this section assume that you have already logged
on to the WebUI.
Status
The Status page shows:
•

General information about your phone, including model, MAC address, and
software version.

•

Account Status information about your SIP account registration.

•

Network information regarding your phone’s network address and network
connection.

•

Cordless Status indicating whether a cordless headset is registered to the
deskset.

The Status page has no settings that you can change. You may need some of
the status information for troubleshooting purposes.

WebUI
Call Settings
To view the call settings, click SYSTEM in the WebUI header, and then click Call
Settings in the sidebar. You can configure call settings for each account that is
available to your phone. Click Account 1, Account 2, and so on to select the call
settings page for the desired account.
Call Settings include Do Not Disturb and Call Forward settings. You can also set
Do Not Disturb and Call Forward using the desket. See “Using the Call menu” on
page 36.
When you have finished changing settings on this page, click Save to save them.

General Call Settings
Setting

Description

Anonymous Call Reject

Select to block incoming calls that have no caller ID.

Enable Anonymous Call

Select to make outgoing calls that remove your own caller
ID information.

Do Not Disturb Settings
Setting

Description

Range

Default

Enable DND

Turns Do Not Disturb on or off.

n/a

Disabled

Incoming Calls

Selects whether the phone displays
incoming call information while Do Not
Disturb is on.

Show, Reject

Reject

Call Forward Settings
Setting

Description

Enable Call Forward Select to enable call forwarding for all calls on that account.
Always
Target Number

Enter a number to which all calls will be forwarded.

Enable Call Forward Select to enable call forwarding for calls when you are on another
Busy
call on that account.
Target Number

Enter a number to which calls will be forwarded when the line is
busy.

Enable Call Forward Select to enable call forwarding for unanswered calls on that
No Answer
account.
Target Number

Enter a number to which unanswered calls will be forwarded.

Delay

Select the number of rings before
unanswered calls are forwarded.

Range: 1 to 10 rings
Default: 6 rings

WebUI
Preferences
On the Preferences page, you can configure some basic settings for your phone
and set how your phone responds to calls.
After changing any settings on this page, click Save to save them.

General User Settings
Setting

Description

Range

Default

WebUI
Language

Sets the language that
appears on the WebUI.

Any language supported
by your phone. For
example, English,
French, Spanish, etc.

English

Phone
Language

Sets the language that
appears on your phone.

Any language supported
by your phone. For
example, English,
French, Spanish, etc.

English

Backlight Timer

Sets how long the screen
backlight stays on after the last
button press.

10 to 60 seconds

30
seconds

Ringer Volume

Sets the ringer volume for
Off, 1–9
incoming calls. You can also
use the VOLUME q or p keys
on the deskset.

Default Audio
Mode

Sets how calls are answered
when you press a line key or
Answer . See also “Audio” on
page 54.

Speaker

Speaker, Headset

WebUI
Preferences (continued)
Call Hold Reminder Settings
Setting

Description

Range

Default

Enable Call Hold
Reminder Tone

Enables or disables the call hold
reminder tone.

n/a — Select
to enable

Enabled

10–300
seconds

30
seconds

Tone Interval (secs) Sets the interval for the call hold
reminder tone.

Call Waiting Settings
Setting

Description

Range

Default

Call Waiting Off

Rejects additional incoming calls. No
notification appears on the screen.

n/a — Select
to enable

Disabled

Call Waiting On

Shows additional incoming calls on
the screen.

n/a — Select
to enable

Enabled

Enable Call Waiting
Tone

Enables or disables Call Waiting Tone. n/a — Select
to enable

Enabled

Tone Interval (secs) Sets the interval for the call waiting
tone.

10–60
seconds

30
seconds

WebUI
Directory
To view the local directory, click CONTACTS in the WebUI header, and then click
Local directory in the sidebar.
On the Local Directory page, you can manage your local directory entries. You
can sort, edit, delete, and add contact information for up to 200 entries. The page
also allows you to export your phone’s local directory or import a local directory
file. The export function lets you back up your contacts to your computer.
Phone numbers appear as links. If your service provider’s click to dial feature is
enabled, you can dial a number by clicking its link.
The Local Directory lists entries on up to 10 pages, with 20 entries per page.
Click Next, First, Last, or a page number to view the desired page of entries.
Note: You can also use the phone menu to manage your local directory entries.
For more information, see “Using the local directory” on page 40.

Local Directory
Click

To...
Sort the list by last name.
Edit information for an entry.
View the last page of entries.
View the next page of entries.
Delete selected entries from the directory. Click Select All to select
every entry on the page you are viewing.
Add a new directory entry.
Delete all Directory entries

To add a new directory entry:
1. Click Add New Entry.
The Create Local Directory Entry page appears.

2. Enter the required information. At minimum, a first and last name are
required.
Setting

Description

Range

Default

First Name

Enter the appropriate names in these
fields.

n/a

Ringer Tone

Sets a unique ringer tone for calls from
this directory entry.

Auto,
Tone 1–10

Auto

Account

Sets the account used when you dial this Default
directory entry.
Account,
Account 1–
Account 3

Default
Account

Home Number

Enter the appropriate numbers in these
fields.

n/a

Last Name

Work Number
Mobile Number

3. Click Save.

n/a

WebUI
To edit a directory entry:
1. Click Edit for the entry you want to edit.
The Edit Local Directory Entry page appears.

2. Edit or add the desired information.
3. Click Save.
Import Local Directory
You can import an existing local directory file. Importing a directory file replaces
all your previous local directory entries. After importing a directory file, you can
add, edit, or delete entries as desired.
Note: Directory files are .xml files containing contacts and contact information.
For more information about creating or editing a directory file, consult your
system administrator.
To import a local directory file:
1. Click Choose File.
2. In the Choose File to Upload window, navigate to the directory file.
3. Click the file, and then click Open.
4. On the WebUI, click Import.
Export Local Directory
You can export the directory and save it as an .xml file on your computer.
To export the local directory:
1. Click Export.
2. At your browser’s prompt, save the file to the desired location on your
computer.

WebUI
Speed Dial
The speed dial keys are used for dialing numbers with one key press. To view the
speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial
in the sidebar.
On the Speed Dial page, you can enter up to 10 numbers that you dial frequently.
To dial a speed dial number, press and hold the dial pad key that matches the
speed dial entry number (for entry 10, press 0). For each speed dial number you
enter, you must assign the account on which the number will be dialed out.
You can also add speed dial entries using the deskset. The Speed dial list is
accessed through the Features menu. See “Speed Dial” on page 46.
After entering information on this page, click Save to save it.
Note: Your system administrator can also assign programmable function keys to be
quick dial keys, but you cannot add or edit phone numbers for these keys. Use the
Speed Dial page to enter numbers that you personally want to dial often.

To enter speed dial numbers:
1. In the Name column, enter a speed dial label for the desired key.
2. In the Value column, enter a phone number for the desired key.
3. In the Account column, select the account that this speed dial number will
use.
4. Click Save.

Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at businessphones.vtech.com or call
1 (888) 370-2006.
General issues
Screen is blank.
•

Ensure power is connected. If powered by an AC adapter, check that adapter
is plugged into a wall socket and the Deskset power jack. If powered by PoE,
ensure that the network switch is providing power through the correct ports.

The DECT headset doesn’t register. “Registration failed” appears on the
screen.
•

Deregister the headset from the deskset to which it had been registered.

•

Remove and replace the headset in its charger before pressing Register on
the deskset.

Intercom calls (Pages) are not received.
•

Your phone can be configured to answer intercom calls (pages)
automatically. See your system administrator if your phone doesn’t answer
intercom calls automatically.

Calls are answered on the headset rather than the speakerphone after I
press a Line key or Answer to answer a call.
•

Change the audio mode from Headset to Speaker. See “To set the audio
mode:” on page 55.

My computer can’t connect to the network after plugging the Ethernet cable
through the PC port.
•

Make sure the deskset is connected to power. The PC port does not work
when the deskset does not have power source or during a power outage.

•

Make sure you plug the Ethernet cable connected to the router into the
deskset Ethernet port and the Ethernet cable connected to the computer into
the deskset PC port.

The network connection speed on my computer drops significantly after
plugging the Ethernet cable through the PC port.
•

If you are using a Gigabit Ethernet system, the connection speed drops to
100 Mbps after plugging the Ethernet cable through the PC port.

My caller ID isn’t working.
•

Caller ID is a subscription service. Your telephone service provider may
require subscription to this service for this feature to work.
66

•

The caller must be calling from an area that supports caller ID.

•

Both your telephone service provider and your caller’s service provider must
use caller ID compatible equipment.

Specifications
Electrical and environmental specifications
RF frequency band

1921.536–1928.448 MHz

Channels

Operating temperature

32–122 °F (0–50 °C)

AC adapter output voltage

5.0 Vdc @ 1000 mA

Ethernet network jacks

10/100 Mbps RJ-45 Jacks

Soft Keys
Index of soft keys
The table below provides an alphabetical list of the labels that appear above the
deskset soft keys.
Label

Description

abc/ABC/123

Selects the text format for input

Add

Enters a new directory group editor

Add dot

Enters dot in IP editing field

Answer

Answers an incoming call

Back
Backspc
Blind
Bridge
Callback
Cancel

Shows the previous screen
Moves cursor back to correct entries in text editing fields
Starts the blind transfer process for the active call
Joins the two active calls in a conference and returns to idle screen
Dials the last missed caller
Quits the current screen without saving any settings

Conf.

Opens the live dialing editor to enter digits for the conference target

ConfCall

Displays a list of held calls as a target for conferencing with the active call

Del. All

Deletes all records in a list

Delete

1) Deletes current entry 2) Deletes assignment 3) Deletes Directory group

Dial
Directory
Edit
EditDial

Sends and dials currently displayed/highlighted digits
Opens the list of available directories
Displays the entry/group editor
Edits a number stored in a list before dialing

End

1) Closes the current page 2) Ends the current call

Exit

Exits the current screen and returns to the previous menu

FirstNme

Sorts the directory by first name

Forward

Opens the predial editor to begin forwarding a call

Insert
LastNme

Inserts a number from the directory or call history to a live dialing screen
Sorts the directory by last name

Line

Switches between registered lines

New

Press to predial a new call during a call currently put on hold

No
Reject

Returns to the previous screen
Rejects an incoming call

Soft Keys
Index of soft keys (continued)
Label

Description

Resume
Save

Resumes a call put on hold
1) Saves current setting 2) Begins save process

Opens the Directory search editor

Select

Selects a highlighted option

Settings

Opens the User settings menu

Conf

Confirms to set up conference

Transf
Split
Status
Transfer

Confirms to transfer call
Breaks a conference or call progress into multiple calls
Access the status submenu
Opens the live dialing editor to enter or insert digits of the transfer target

Type

Switches between the Directory number types within an entry

View

Displays a database/list

XferCall
Yes

Displays a list of held calls as a transfer target for the active call
Confirm

Special Characters
Entering special characters
When entering text using the dial pad, the following special characters are
available. Press the 1, star ( ), 0, or pound sign (#) keys to enter special
characters.
Key

Characters

~^`%!&-_+=|
.@*

:;“,?

()[]{}<>/\#

Maintenance
Taking care of your telephone
•

Your telephone contains sophisticated electronic parts, so you must treat it
with care.

•

Avoid rough treatment.

•

Place the corded handset down gently.

•

Save the original packing materials to protect your telephone base if you ever
need to ship it.

Avoid water
•

You can damage your telephone if it gets wet. Do not use the corded handset
in the rain, or handle it with wet hands. Do not install the telephone near a
sink, bathtub or shower.

Electrical storms
•

Electrical storms can sometimes cause power surges harmful to electronic
equipment. For your own safety, take caution when using electric appliances
during storms.

Cleaning your telephone
•

Your telephone has a durable plastic casing that should retain its luster for
many years. Clean it only with a soft cloth slightly dampened with water or a
mild soap.

•

Do not use excess water or cleaning solvents of any kind.

Remember that electrical appliances can cause serious injury if used when you
are wet or standing in water. If the telephone should fall into water, DO NOT
RETRIEVE IT UNTIL YOU UNPLUG THE POWER CORD AND NETWORK
CABLE FROM THE WALL, then pull the unit out by the unplugged cords.

GPL License Information
GPL code requests
Portions of the software associated with this product are open source, and fall
within the scope of the GNU General Public License (GPL). Accordingly, those
portions of code are available to the public, consistent with the requirements
of the GPL, in either source code format or object code format, depending
upon the nature of the code at issue. If you would like to exercise your right to
receive the available code, please send a cashier’s check, payable to VTech
Communications, Inc., in the amount of $15.00 (U.S.$) to:
VTech Communications, Inc.,
9590 SW Gemini Drive, Suite 120
Beaverton OR 97008
ATTN: Information Technology Group—VSP725 GPL code request
along with a written request for the available code. If your request does not
fully comply with the foregoing requirements, VTech reserves the right to reject
your request. Further, by requesting and receiving the available code, you
release VTech, its affiliates, and its and their officers, directors, employees,
and representatives (“VTech Parties”) from any liability or responsibility
relating to such code, and you acknowledge that the VTech Parties make no
representations with respect to the origin, accuracy, usability, or usefulness of
such code, and the VTech Parties have no responsibility to you whatsoever
concerning the code, including without limitation any responsibility to provide
explanation, support, upgrade, or any communication whatsoever. Your review or
use of the available code is at your sole risk and responsibility.

VTECH COMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008.
VTech is a registered trademark of VTech Holdings Limited.
Copyright © 2014 for VTECH COMMUNICATIONS LTD. All rights reserved.
Version 2, 04/14

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