Vtech Cordless Telephone Cs6858 3 Users Manual

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Complete user’s manual
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Models:
CS6858-3/CS6859/
CS6859-2

Congratulations
on purchasing your new VTech product. Before using this telephone, please read
Important safety instructions on page 75 of this manual.
This manual has all the feature operations and troubleshooting necessary to install
and operate your new VTech telephone. Please review this manual thoroughly to
ensure proper installation and operation of this innovative and feature rich VTech
product. For support, shopping, and everything new at VTech, visit our website at
www.vtechcanada.com.
The ENERGY STAR® program (www.energystar.gov) recognizes
and encourages the use of products that save energy and help
protect our environment. We are proud to mark this product with
the ENERGY STAR® label indicating it meets the latest energy
efficiency guidelines.
Compatible with
Hearing Aid T-Coil

T
TIA-1083

Telephones identified with this logo have reduced noise and
interference when used with most T-coil equipped hearing aids and
cochlear implants. The TIA-1083 Compliant Logo is a trademark of the
Telecommunications Industry Association. Used under license.

Table of contents
Getting started . . . . . . . . . . . . . . . . .  1

Call waiting  . . . . . . . . . . . . . . . . . . . . . . . 24

Parts checklist . . . . . . . . . . . . . . . . . . . . . . 1

Handset speakerphone . . . . . . . . . . . . . . 25

Telephone base and charger
	 installation . . . . . . . . . . . . . . . . . . . . . . . 2

Temporary ringer silencing  . . . . . . . . . . . 25

Battery installation . . . . . . . . . . . . . . . . . . . 3

Redial  . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Battery charging  . . . . . . . . . . . . . . . . . . . . 4

Check voicemail  . . . . . . . . . . . . . . . . . . . 27

Installation options . . . . . . . . . . . . . . . . . . . 5

Chain dialing . . . . . . . . . . . . . . . . . . . . . . 27

Tabletop to wall mount installation  . . . . . . 5

Transfer a call . . . . . . . . . . . . . . . . . . . . . 28

Wall mount to tabletop installation . . . . . . . 7

Find handset . . . . . . . . . . . . . . . . . . . . . . 29

Are you a new cable or
	 VoIP subscriber?  . . . . . . . . . . . . . . . . . 8

Web address . . . . . . . . . . . . . . . . . . . . . . 29

Did you subscribe to voicemail
	 service from your telephone
	 service provider?  . . . . . . . . . . . . . . . . . 8

Multiple handset use . . . . . . . . . . .  30

Temporary tone dialing . . . . . . . . . . . . . . 25

Join a call in progress  . . . . . . . . . . . . . . . 30
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . 30

Telephone base layout  . . . . . . . . . . . . . . . 9

Answer an incoming call during
	 an intercom call . . . . . . . . . . . . . . . . . 32

Handset layout . . . . . . . . . . . . . . . . . . . . 12

Call transfer using intercom . . . . . . . . . . . 32

Telephone settings . . . . . . . . . . . .  14
Using the menu . . . . . . . . . . . . . . . . . . . . 14

Directory . . . . . . . . . . . . . . . . . . . . .  34

Handset ringer volume  . . . . . . . . . . . . . . 14

About the directory  . . . . . . . . . . . . . . . . . 34

Telephone base ringer volume  . . . . . . . . 15

Add a directory entry . . . . . . . . . . . . . . . . 35

Ringer tone  . . . . . . . . . . . . . . . . . . . . . . . 15

Review and dial from the directory  . . . . . 37

Quiet mode  . . . . . . . . . . . . . . . . . . . . . . . 16

Alphabetical search . . . . . . . . . . . . . . . . . 37

Set date and time  . . . . . . . . . . . . . . . . . . 17

Edit a directory entry . . . . . . . . . . . . . . . . 38

LCD language . . . . . . . . . . . . . . . . . . . . . 18

Delete a directory entry . . . . . . . . . . . . . . 38

Voicemail number . . . . . . . . . . . . . . . . . . 19

Speed dial . . . . . . . . . . . . . . . . . . . . . . . . 39

Clear voicemail  . . . . . . . . . . . . . . . . . . . . 20

Assign a speed dial entry  . . . . . . . . . . . . 39

Key tone  . . . . . . . . . . . . . . . . . . . . . . . . . 21

Reassign a speed dial entry  . . . . . . . . . . 40

Home area code  . . . . . . . . . . . . . . . . . . . 21

Dial a speed dial number . . . . . . . . . . . . . 40

Dial mode  . . . . . . . . . . . . . . . . . . . . . . . . 22

Delete a speed dial entry . . . . . . . . . . . . . 41

Telephone operation . . . . . . . . . . .  23

Caller ID  . . . . . . . . . . . . . . . . . . . . .  42

Make a call  . . . . . . . . . . . . . . . . . . . . . . . 23

About caller ID . . . . . . . . . . . . . . . . . . . . . 42

Predial a call  . . . . . . . . . . . . . . . . . . . . . . 23
Answer a call . . . . . . . . . . . . . . . . . . . . . . 23

Information about caller ID with
	 call waiting  . . . . . . . . . . . . . . . . . . . . . 42

End a call . . . . . . . . . . . . . . . . . . . . . . . . . 23

Caller ID log . . . . . . . . . . . . . . . . . . . . . . . 43

Volume  . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Missed call indicator  . . . . . . . . . . . . . . . . 43

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Memory match . . . . . . . . . . . . . . . . . . . . . 44

i

Table of contents
Review and dial from the caller ID log . . . 44

Screen messages . . . . . . . . . . . . . . . . . . 62

View dialing options . . . . . . . . . . . . . . . . . 45

Handset and telephone base
	 indicators  . . . . . . . . . . . . . . . . . . . . . . 64

Save a caller ID log entry to
	 the directory  . . . . . . . . . . . . . . . . . . . . 46

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Delete the caller ID log entries  . . . . . . . . 47

Troubleshooting . . . . . . . . . . . . . . . . . . . . 67

Caller ID log screen messages . . . . . . . . 47

Important safety instructions . . . . . . . . . . 75

Answering system settings  . . . . .  48

Precautions for users of implanted
	 cardiac pacemakers . . . . . . . . . . . . . . 76

Answering system . . . . . . . . . . . . . . . . . . 48

Operating range . . . . . . . . . . . . . . . . . . . 76

Announcement  . . . . . . . . . . . . . . . . . . . . 48

ECO mode . . . . . . . . . . . . . . . . . . . . . . . . 76

Record your own announcement . . . . . . 48

Maintenance  . . . . . . . . . . . . . . . . . . . . . . 77

Play the announcement . . . . . . . . . . . . . . 49

About cordless telephones  . . . . . . . . . . . 78

Delete your announcement . . . . . . . . . . . 49

The RBRC seal  . . . . . . . . . . . . . . . . . . . 78

Answer on/off . . . . . . . . . . . . . . . . . . . . . 50

Limited warranty  . . . . . . . . . . . . . . . . . . . 79

Call screening . . . . . . . . . . . . . . . . . . . . . 51

FCC, ACTA and IC regulations . . . . . . . . 81

Number of rings . . . . . . . . . . . . . . . . . . . . 51

Technical specifications . . . . . . . . . . . . . 82

®

Remote access code . . . . . . . . . . . . . . . . 52

Index . . . . . . . . . . . . . . . . . . . . . . . .  83

Message alert tone  . . . . . . . . . . . . . . . . . 52
Recording time  . . . . . . . . . . . . . . . . . . . . 53
Voice language . . . . . . . . . . . . . . . . . . . . 53

Answering system operation . . . .  54
Answering system and voicemail  . . . . . . 54
Using the answering system and
	 voicemail together . . . . . . . . . . . . . . . 54
Message capacity . . . . . . . . . . . . . . . . . . 55
New message indication . . . . . . . . . . . . . 55
Call screening . . . . . . . . . . . . . . . . . . . . . 56
Call intercept . . . . . . . . . . . . . . . . . . . . . . 56
Message playback . . . . . . . . . . . . . . . . . . 56
Delete all messages  . . . . . . . . . . . . . . . . 58
Record, play or delete memos . . . . . . . . 58
Remote access . . . . . . . . . . . . . . . . . . . . 59

Appendix  . . . . . . . . . . . . . . . . . . . .  60
Expand your telephone system . . . . . . . . 60
Add and register a handset  . . . . . . . . . . 60
Replace a handset . . . . . . . . . . . . . . . . . 61

ii

Getting started
Parts checklist
Your telephone contains the following items. Save your sales receipt and original
packaging in the event warranty service is necessary.

THIS SIDE UP / CE CÔTÉ VERS LE HAUT

Handset
(1 for CS6859)
(2 for CS6859-2)
(3 for CS6858-3)

Battery compartment cover
(1 for CS6859)
(2 for CS6859-2)
(3 for CS6858-3)

Battery Pack / Bloc-piles :
(2.4V Ni-MH)
WARNING / AVERTISSEMENT :
DO NOT BURN OR PUNCTURE BATTERIES.
NE PAS INCINÉRER OU PERCER LES PILES.
Made in China / Fabriqué en chine

Telephone base

Battery
(1 for CS6859)
(2 for CS6859-2)
(3 for CS6858-3)

Telephone line cord

Telephone base
power adapter

Abridged user’s manual

Handset charger and
charger adapter
(1 for CS6859-2)
(2 for CS6858-3)

Abridged user’s manual

To purchase a replacement battery or power adapter, visit our website at
www.vtechcanada.com or call 1 (800) 267-7377.


Getting started
Telephone base and charger installation
Install the telephone base and charger as shown below.
If you subscribe to digital subscriber line (DSL) high-speed Internet service through
your telephone line, you must install a DSL filter between the telephone line cord and
telephone wall jack. Contact your DSL service provider for more information about
DSL filter.
Telephone wall jack
Electrical outlet
(not controlled
by a wall switch)

A DSL filter (not
included) is required
if you have DSL
high-speed Internet
service.
The DSL filter must
be plugged into the
telephone wall jack.

Telephone
base power
adapter
Charger
adapter

TEL. LINE
DC 6V

Use Only
Supplied Adapter

Charger

Telephone base

• Use only the power adapters supplied with this product. To order a replacement, visit our
website at www.vtechcanada.com or call 1 (800) 267-7377.
• The power adapters are intended to be correctly oriented in a vertical or floor mount
position. The prongs are not designed to hold the plug in place if it is plugged into a
ceiling, under-the-table or cabinet outlet.

CAUTION:
If you subscribe to telephone service from a cable company or a VoIP service
provider, contact your cable/VoIP service provider for more information.



Getting started
Battery installation
Install the battery as shown below.

THIS SIDE UP / CE CÔTÉ VERS LE HAUT

2. Place the battery with the label
THIS SIDE UP facing up and
the wires inside the battery
compartment.

THIS SIDE UP / CE CÔTÉ VERS LE HAUT

Battery Pack / Bloc-piles :
(2.4V Ni-MH)
WARNING / AVERTISSEMENT :
DO NOT BURN OR PUNCTURE BATTERIES.
NE PAS INCINÉRER OU PERCER LES PILES.
Made in China / Fabriqué en chine

1. Plug the battery connector securely
into the socket, matching the
orientation of the engraved label.

Battery Pack / Bloc-piles :
(2.4V Ni-MH)
WARNING / AVERTISSEMENT :
DO NOT BURN OR PUNCTURE BATTERIES.
NE PAS INCINÉRER OU PERCER LES PILES.
Made in China / Fabriqué en chine

3. Slide the battery compartment cover
towards the center of the handset
until it clicks into place.

4. Place the handset in the telephone
base or charger to charge.

CHARGE light
remains on
when charging.

• If the handset will not be used for a long period of time, disconnect and remove the
battery to prevent any possible leakage.
• To purchase replacement batteries, visit our website at www.vtechcanada.com or
call 1 (800) 267-7377.

IMPORTANT:
Check for a dial tone by pressing

. If you hear a dial tone, the installation is successful.

If you do not hear a dial tone:
• Make sure the installation procedures described above are properly done.
• It may be a wiring problem. If you have changed your telephone service to
digital service from a cable company or a VoIP service provider, the telephone line
may need to be rewired to allow all existing telephone jacks to work. Contact your
cable/VoIP service provider for more information.


Getting started
Battery charging
Once you have installed the battery, the screen indicates the battery status
(see the table below). If necessary, place the handset in the telephone base or charger
to charge the battery. For best performance, keep the handset in the telephone base
or charger when not in use. The battery is fully charged after 11 hours of continuous
charging. See the table on page 66 for battery operating times.
If the screen is blank or displays Put in charger, you need to charge the handset
without interruption for at least 30 minutes to give the handset enough charge to use
for a short time. When the battery is low, the handset displays Low battery along
with a flashing icon. If you are on a call in low battery mode, the handset plays short
beeps to alert you.
The following table summarizes the battery charge indicators and actions to take.
Battery indicators

Battery status

Action

The screen is blank, or
displays Put in charger and
flashes.

The battery has no or very
little charge. The handset
cannot be used.

Charge without interruption
(at least 30 minutes).

The screen displays
Low battery and
flashes.

The battery has enough
charge to be used for a short
time.

Charge without interruption
(about 30 minutes).

The screen displays
HANDSET X.

The battery is charged.

To keep the battery charged,
place it in the telephone
base or charger when not
in use.

If you place the handset in the telephone base or charger without plugging in a battery,
the screen displays No battery.

After you install your telephone or power returns following a power
outage, the handset will prompt you to set the date and time.
For instructions, see Set date and time on page 17. To skip setting,
press CANCEL.



Date: MM/DD/YY

ECO
ANS ON

Getting started
Installation options
The telephone comes ready for tabletop use. If you want to mount your telephone
on a wall, use the provided wall mount bracket to connect with a standard
dual-stud telephone wall mount plate. If you do not have this wall mount plate, you can
purchase one from many hardware or consumer electronics retailers. You may need a
professional to install the wall mount plate.

Tabletop to wall mount installation
1. Remove the telephone line cord from the telephone wall jack, and the telephone
base power adapter from the electrical outlet.

TEL. LINE
DC 6V

Use Only
Supplied Adapter

2. Push to open the wall mount bracket as the arrows indicated below. Swivel the
wall mount bracket down.



Getting started
Tabletop to wall mount installation
3. Press the wall mount bracket onto the telephone base until it clicks into place.

4. Plug the telephone line cord into the telephone wall jack. Plug the telephone base
power adapter into an electrical outlet not controlled by a wall switch. Align the
holes on the wall mount bracket with the standard wall mounting plate and slide the
telephone down until it locks securely. Bundle the telephone line cord and power
adapter cord neatly with twist ties.



Getting started
Wall mount to tabletop installation
1. If the telephone line cord and power adapter cord are bundled, untie them first.
2. Unplug the telephone line cord (or the DSL filter) from the telephone wall jack.
Unplug the power adapter from the electrical outlet. Slide the wall mount bracket up
and remove it from the wall mount plate.

3. Push to release the wall mount bracket from the telephone base. Swivel it upwards
as the arrows indicated below. Then press it onto the telephone base until it clicks
into place.

Wall mount position

Tabletop position

4. See Telephone base and charger installation on page 2.



Getting started
Are you a new cable or VoIP subscriber?
If your answer is yes, the existing telephone jacks in your home may no longer work.
Your cable/VoIP service provider uses a different connection, separate from your old
traditional telephone service, to connect the modem/router/terminal adapter installed in
your home.
To allow all existing telephone jacks to work, contact your telephone service provider
for solutions, such as rewiring services (fees may apply).
If your answer is no, your existing telephone jacks will continue to work as normal.

OLD

Conventional
telephone line jack

Main
landline

NEW
Cable or
Internet

Modem/Router/
Terminal adapter

Did you subscribe to voicemail service from your telephone
service provider?
Your telephone has a built-in answering system and supports voicemail feature offered
by your telephone service provider (subscription is required, and fees may apply).
Refer to Answering system and voicemail on page 54 for more information.
To use the built-in answering system:
You may see this online Complete user’s manual on how to record your outgoing
announcement, retrieve messages and other related operations. You may also refer to
the Abridged user’s manual in the product package for abbreviated instructions.
To use the voicemail:
To retrieve your voicemail messages, you typically dial an access number provided
by your telephone service provider, and then enter a security code. Contact your
telephone service provider for instructions on how to configure the voicemail settings
and listen to messages.


Getting started
Telephone base layout
/REPEAT
• Press to repeat the playing message (page 57).
• Press twice to play the previous message
(page 57).

X/DELETE
• Press to delete the playing message (page 57).
• When the phone is not in use, press twice to delete
all previously reviewed messages (page 58).

/SKIP
• Press to skip to the next message (page 57).

/PLAY/STOP
• Press to play messages (page 57).
• Press to stop message playback (page 57).

FIND HANDSET
• Press to page all system handsets (page 29).

ANS ON/OFF
• Press to turn the answering system on or off
(page 50).

/SPEAKER
• Press to make or answer a call (page 23).

MUTE
• Press to mute the microphone while on a call
(page 24).
• Press to silence the ringer temporarily while the
telephone base is ringing (page 25).



Getting started
Telephone base layout
MENU/SELECT
• Press to show the menu (page 14).
• Press to choose an item, or save an entry or
setting while in a menu.

IN USE light
• Flashes when there is an incoming call, or another
telephone sharing the same line is in use.
• Flashes when handsets are being deregistered.
• On when the phone is in use.
• On when the answering system is answering a call.
• On when a handset is being registered.

FLASH
• Press to answer an incoming call when you receive
a call waiting alert during a call (page 24).

• Press to review the directory when the phone is not
in use (page 37).
• Press to scroll up while in a menu, or reviewing the
directory, caller ID log or redial list.
• Press to move the cursor to the right while entering
numbers or names in the directory.

QUIET#

• Press and hold to set and turn on the quiet mode,
or turn it off (page 16).
• Press repeatedly to show other dialing options
when reviewing a caller ID log entry (page 45).

10

Getting started
Telephone base layout
CANCEL
• Press to silence the ringer temporarily while the
telephone base is ringing (page 25).
• Press and hold to erase the missed call indicator
when the phone is not in use (page 43).
• Press to return to the previous menu, or
press and hold to return to idle mode, while in a
menu without making changes.

INT
• Press to start an intercom conversation or transfer a
call (for multi-handset models only) (page 30).

VOL and

VOL

• Press to adjust the volume during a call or message
playback (page 24 or page 57).
• When the phone is not in use, press to adjust the
telephone base ringer volume (page 15).

REDIAL/PAUSE
• Press repeatedly to review the last 10 numbers dialed
(page 26).
• Press and hold to insert a dialing pause while dialing
or entering numbers (page 23 or page 35).

CID
• Press to review the caller ID log when the phone is
not in use (page 44).
• Press to scroll down while in a menu, or reviewing the
directory, caller ID log or redial list.
• Press to move the cursor to the left while entering
numbers or names in the directory.

1
• Press repeatedly to add or remove 1 in front of the
caller ID log entry before dialing or saving it to the
directory while reviewing a caller ID log entry
(page 45).
• Press and hold to set or dial your voicemail number
(page 19 or page 27).

Dialing keys
• Press to enter numbers or characters.
• Press to answer an incoming call (page 23).

TONE
• Press to switch to tone dialing temporarily when using
pulse service while on a call (page 25).

11

Getting started
Handset layout
REDIAL/PAUSE
• Press repeatedly to review the last 10 numbers dialed
(page 26).
• Press and hold to insert a dialing pause while dialing or entering
numbers (page 23 or page 35).

/ / VOLUME
• Press to review the directory when the phone is not in use
(page 37).
• Press to increase the listening volume during a call or message
playback (page 24 or page 57).
• Press to scroll up while in a menu, or reviewing the directory,
caller ID log or redial list.
• Press to move the cursor to the right while entering numbers or
names in the directory.

MENU/SELECT
• Press to show the menu (page 14).
• Press to choose an item, or save an entry or setting while in
a menu.

OFF/CANCEL
• Press to hang up during a call (page 23).
• Press to silence the ringer temporarily while the handset is
ringing (page 25).
• Press and hold to erase the missed call indicator when the
phone is not in use (page 43).
• Press to return to the previous menu, or press and hold to
return to idle mode, while in a menu without making changes.

CID/ /VOLUME
• Press to review the caller ID log when the phone is not in use
(page 44).
• Press to decrease the listening volume during a call or message
playback (page 24 or page 57).
• Press to scroll down while in a menu, or reviewing the directory,
caller ID log or redial list.
• Press to move the cursor to the left while entering numbers or
names in the directory.

/FLASH
• Press to make or answer a call (page 23).
• Press to answer an incoming call when you receive a call
waiting alert during a call (page 24).

12

Getting started
Handset layout

CHARGE light
• On when the handset is charging in the telephone base or
charger (page 3).

1
• Press repeatedly to add or remove 1 in front of the caller ID log
entry before dialing or saving it to the directory ����������������
while reviewing
a caller ID log entry���(page 45).
• Press and hold to set or dial your voicemail number (page 19
or page 27).

TONE
• Press to switch to tone dialing temporarily when using pulse
service while on a call (page 25).

• Press to make or answer a call using the handset speakphone
(page 25).
• Press to switch between the handset speakerphone and the
handset earpiece during a call (page 25).

QUIET#

• Press and hold to set and turn on the quiet mode, or turn it off
(page 16).
• Press repeatedly to show other dialing options when reviewing
a caller ID log entry (page 45).

Dialing keys
• Press to enter numbers or characters.
• Press to answer an incoming call (page 23).

INT
• Press to start an intercom conversation or transfer a call
(for multi-handset models only) (page 30).

MUTE/DELETE
• Press to mute the microphone while on a call (page 24).
• Press to delete digits or characters while using the dialing keys
(page 23 or page 35).
• Press to silence the ringer temporarily while the handset is
ringing (page 25).
• Press to delete the displayed entry when reviewing the
directory, caller ID log or redial list (page 38, page 47 or
page 26).

13

Telephone settings
Using the menu
You can use a cordless handset or the telephone base to change the
telephone settings.
In the ringers menu, you can select the ringer tones and adjust the ringer volume
for incoming calls.
In the settings menu, you can change the settings for LCD language, voicemail
number, voicemail indicators, key tone, home area code and dial mode.
Go to Answering system settings (from page 48 to page 53)
for instructions to change the answering system settings.

To enter the menu:
1. Press MENU when the phone is not in use.
2. Press /���
CID or
feature menu.

/

until the screen displays the desired

3. Press SELECT to enter that menu.
• To return to the previous menu, press CANCEL.
• To return to idle mode, press and hold CANCEL.

Handset ringer volume
You can adjust the ringer volume or turn the ringer off on
each handset. When the ringer is turned off, the handset
displays and Ringer off.
1. Press MENU when the handset is not in use.

Ringers

ECO

2. Press or until the handset displays Ringers,
then p�����
ress SELECT.
3. The handset displays Ringer volume, then press
SELECT again.
4. Press

or

to sample each ringer volume level.

5. Press SELECT to save your selection. You hear a
confirmation tone.
The ringer volume also determines the ringer volume for intercom
calls. If the ringer volume is set to off, that handset is silenced for all
incoming calls except paging tone.

14

Ringer volume

ECO

Volume:

ECO

Telephone settings
Telephone base ringer volume
Press VOL or VOL on the telephone base to adjust the
ringer volume when the phone is not in use.
When you set the ringer volume to zero, the base ringer is off
and the telephone base announces, “Base ringer is off.” The
screen displays and Ringer off.

Ringer tone
You can choose from different ringer tones on the phone.
1. Press MENU when the handset/telephone base is not in use.
2. Press /���
CID or / until the screen displays Ringers,
then press SELECT.

Ringers

ECO

3. Press /���
CID or / until the screen displays Ringer tone,
then press SELECT.
4. The screen displays Tone: with the current setting displayed.
Press /���
CID or / to sample each ringer tone.
5. Press SELECT to save your selection. You hear a
confirmation tone.
If you turn off the ringer volume on a handset, you will not hear ringer
tone samples on that handset.

Ringer tone

ECO

Tone: 1

ECO

15

Telephone settings
Quiet mode
You can turn on the quiet mode for a period of time (1-12 hours). During this period,
all tones (except paging tone) and call screening are muted.
When you turn on the quiet mode, the answering system turns on automatically. When
the quiet mode duration expires, the answering system remains on.

To set the duration and turn on the quiet mode:
1. Press and hold QUIET# when the handset/telephone base
is not in use.
2. The screen displays Quiet: _ _ hours. Use the dialing
keys (0-9) to enter the desired duration (1-12).
3. Press SELECT to save. You hear a confirmation tone. The
screen displays Quiet mode on and . The handset also
displays ANS ON. The ANS ON/OFF light on the telephone
base turns on.

To turn off the quiet mode:
• Press and hold QUIET# when the handset/telephone base is
not in use. The screen displays Quiet mode off briefly and
then returns to idle.
When you change the settings of the ringer tone, handset ringer
volume or telephone base ringer volume, you can still hear the
samples even if the quiet mode is on.

Quiet: _ _ hours
[1-12]
ECO

Quiet mode on

ECO
ANS ON

10:15 P M

12/18

Quiet mode off

ECO
ANS ON

10:15 P M

16

12/18

Telephone settings
Set date and time
 he answering system announces the date and time of each message prior to
T
playing it. Before using the answering system, set the date and time as follows. If you
subscribe to caller ID service, the day, month and time are set automatically with each
incoming call. However, the year must be correct so that the day of the week can be
calculated from the caller ID information.
1. Press MENU when the handset/telephone base is not in use.
2. Press /���
CID or / until the screen displays Set date/time,
then press SELECT.

Set date/time

ECO

3. Press /���
CID or / to select the month then press SELECT,
or use the dialing keys to enter a two-digit number (01-12).
4. Press /���
CID or / to select the date then press SELECT,
or use the dialing keys to enter a two-digit number (01-31).
5. Press /���
CID or / to select the year then press SELECT,
or use the dialing keys to enter a two-digit number (00-99) then
press SELECT.
6. Press /���
CID or / to select the hour then press SELECT,
or use the dialing keys to enter a two-digit number (01-12).
7. Press /���
CID or / to select the minute then press SELECT,
or use the dialing keys to enter a two-digit number (00-59).
8. Press

/���
CID or

/

Date: MM/DD/YY

ECO

Time: HH:MM --

ECO

to select AM or PM.

9. Press SELECT to save the settings. You hear a confirmation tone.
• If the date and time are not set when a message is recorded, the system announces,
“Time and date not set,” before each message plays.
• The phone plays two beeps if you enter an invalid number.

17

Telephone settings
LCD language
You can select English, French or Spanish to be used in all screen displays.
1. Press MENU when the handset/telephone base is not in use.
CID or / until the screen displays Settings,
2. Press /���
then press SELECT.

Settings

ECO

3. Press SELECT to choose LCD language.
4. Press or to choose English, Français or Español,
then press SELECT.
• The screen displays Set English? when you
choose English.

LCD language

ECO

• The screen displays Set Francais? when you
choose Français.
• The screen displays Set Espanol? when you
choose Español.
5.	Press SELECT to save your selection. You hear a
confirmation tone.
If you accidentally change the LCD language to French or
Spanish, you can reset it to English easily by pressing MENU then
entering 364#.

18

English

ECO

Telephone settings
Voicemail number
If you subscribe to voicemail service offered by your telephone service provider, you
can save the voicemail number to
1 on each handset and the telephone base for
easy access. When you want to retrieve voicemail messages, press and hold
1.
Contact your telephone service provider for more information and assistance about
using your voicemail service.

To set your voicemail number:

1 when the phone is not in use.

1. Press and hold

2. Use the dialing keys to enter the voicemail number
(up to 30 digits).
• Press

/CID or

/

to move the cursor to the left or right.

• Press DELETE to erase a digit.
• Press and hold DELETE to erase all digits.
• Press and hold PAUSE to insert a dialing pause
(a P appears).
• Press TONE to add
( appears).

( appears) or QUIET# to add #

3. Press SELECT to save. Then the phone dials the saved
		 voicemail number.
-OR1. Press MENU when the handset/telephone base is not in use.
2. Press

/���
CID or

/

3. Press /���
CID or /
press SELECT.

to scroll to Settings, then press SELECT.

/CID or

ECO

to scroll to Voicemail #, then

4. Use the dialing keys to enter the voicemail number
(up to 30 digits).
• Press

Settings

/

to move the cursor to the left or right.

Voicemail #

ECO

• Press DELETE to erase a digit.
• Press and hold DELETE to erase all digits.
• Press and hold PAUSE to insert a dialing pause (a P appears).
• Press TONE to add
( appears).

( appears) or QUIET# to add #

5.	Press SELECT to save. The screen displays VM # saved
and the stored number. You hear a confirmation tone.
19

Voicemail #
_
ECO

Telephone settings
Clear voicemail
If you subscribe to voicemail service offered by your telephone service provider, the
handsets and telephone base display New voicemail and
when you have new
voicemail messages. Contact your telephone service provider for more information
about using your voicemail service.
After you have listened to all new voicemail messages, the indicators on the handsets
and telephone base turn off automatically.
Use the clear voicemail feature when the telephone indicates that there is new
voicemail but there are none (for example, when you have accessed your voicemail
while away from home). The clear voicemail feature only turns off the indicators;
it does not delete your voicemail messages. As long as you have new voicemail
messages, your telephone service provider continues to send the signal to turn on
the indicators.

To manually turn off these indicators:

Settings

1. Press MENU when the handset/telephone base is not in use.
2. Press /���
CID or / until the screen displays Settings,
then press SELECT.
3. Press /���
CID or / until the screen displays Clr voicemail,
then press SELECT. The screen displays Reset VM Icon?
4. Press SELECT to save your selection. You hear a
confirmation tone.
Your telephone service provider may alert you of new messages with
a stutter (broken) dial tone. Contact your telephone service provider
for details.

ECO

Clr voicemail

ECO

Reset VM Icon?

ECO

20

Telephone settings
Key tone

Settings

You can turn the key tone on or off for each handset and the
telephone base.
If you turn the key tone on, the device beeps with each key press.
If you turn the key tone off, there are no beeps when you press
the keys.

ECO

Key tone

1. Press MENU when the handset/telephone base is not in use.
2. Press /���
CID or / until the screen displays Settings,
then press SELECT.
3. Press /���
CID or / until the screen displays Key tone,
then press SELECT.
4. Press

/���
CID or

/

ECO

Key tone:On

to choose Key tone:On or Key tone:Off.

5. Press SELECT to save your selection. You hear a
confirmation tone.

ECO

Home area code
If you dial local calls using only seven digits (area code not required), you can program
your home area code so that when you receive a call within your local area, the
telephone number is automatically stored in the caller ID log without the area code.
1. Press MENU when the handset/telephone base is not in use.
2. Press /���
CID or / until the screen displays Settings,
then press SELECT.

Settings

ECO

3. Press /���
CID or / until the screen displays Home area code,
then press SELECT.
4. Use the dialing keys (0-9) to enter the desired home
area code.
• Press DELETE to delete a digit.

Home area code

ECO

• Press and hold DELETE to delete all digits.
5. Press SELECT to save. You hear a confirmation tone.
If, in the future, your telephone service provider requires you to
dial the area code when making a local call, or, if you move to a
location that requires it, follow the steps above to delete the home
area code you have already programmed. After you have deleted
the home area code, _ _ _ appears.
21

Home area code
ECO

_ _ _

Telephone settings
Dial mode
The dial mode is preset to touch-tone dialing. If you have pulse (rotary) service, you
must change the dial mode to pulse dialing before using the telephone to make a call.
1. Press MENU when the handset/telephone base is not in use.
2. Press /���
CID or / until the screen displays Settings,
then press SELECT.
3. Press /���
CID or / until the screen displays Dial mode,
then press SELECT.
4. Press

/���
CID or

/

to choose Touch-tone or Pulse.

5. Press SELECT to save your selection. You hear a
confirmation tone.

Settings

ECO

Dial mode

ECO

Touch-tone

ECO

22

Telephone operation
Make a call
Using a handset:
• Press

or

, then
�������������������������������
dial the telephone number.

Using the telephone base:
• Press

/SPEAKER, then dial the telephone number.

• The screen displays the elapsed time as you talk (in hours,
minutes and seconds).
• While entering numbers, press and hold PAUSE to insert a
dialing pause (a P appears).

Predial a call
1. Enter the number with the dialing keys (0-9).
2. Press
or on the handset to dial, or press
on the telephone base to dial.

/SPEAKER

• The screen displays the elapsed time as you talk (in hours,
minutes and seconds).
• While predialing, press DELETE or CANCEL to backspace and
delete; press and hold PAUSE to insert a dialing pause (a P
appears).

Answer a call
Using a handset:
• Press

,

or any dialing key (0-9, TONE

or QUIET#).

Using the telephone base:
• Press

/SPEAKER or any dialing key (0-9, TONE

or QUIET#).

End a call
Using a handset:
• Press OFF or put the handset back in the telephone base or handset charger.

Using the telephone base:
• Press

/SPEAKER.

23

Telephone operation
Volume
To adjust the listening volume on a handset:
During a call, press
listening volume.

/VOLUME or

/VOLUME to adjust the

To adjust the listening volume at the telephone base:
During a call, press

VOL or

VOL to adjust the listening volume.

• When the volume reaches the minimum or maximum setting,
you hear two beeps.
• The handset earpiece and speakerphone volume settings
are independent.

Mute
Muted

The mute function allows you to hear the other party but the other
party cannot hear you.

To mute a call on a cordless handset:
• During a call, press MUTE. The handset displays Muted until
the mute function is turned off.
• Press MUTE again to resume the conversation. The handset
displays Microphone on briefly.

ECO
ANS ON

10:15 P M

12/18

To mute a call at the telephone base:
• During a call, press MUTE. The telephone base displays
Muted and the MUTE light turns on until the mute function is
turned off.
• Press MUTE again to resume the conversation. The telephone
base displays Microphone on briefly.

Call waiting
When you subscribe to call waiting service from your telephone service provider, you
hear an alert tone if there is an incoming call while you are already on another call.
• Press FLASH to put the current call on hold and take the new call.
• Press FLASH at any time to switch back and forth between calls.
24

Telephone operation
Handset speakerphone
During a call, press to switch between the handset
speakerphone and the handset earpiece.
When the speakerphone is active, the handset displays Speaker.

Temporary ringer silencing
When the telephone is ringing, you can temporarily silence the ringer of the handset
or telephone base without disconnecting the call. The next call rings normally at the
preset volume.

To silence the handset ringer:
• Press OFF or MUTE, then
displays briefly.

displays and Ringer muted

To silence the telephone base ringer:
• Press VOL, MUTE or CANCEL on the telephone base.
displays and Ringer muted displays briefly.

Ringer muted

ECO
ANS ON

10:15 P M

12/18

Each handset and the base ring when there is an incoming call
unless the ringer volume of that device is turned off.

Temporary tone dialing
If you have pulse (rotary) service only, you can switch from pulse to touch-tone dialing
temporarily during a call. This is useful if you need to send touch-tone signals to
access your telephone banking or long distance services.
1. During a call, press TONE .
2. Use the dialing keys to enter the number. The telephone sends touch-tone signals.
It automatically returns to pulse dialing mode after you end the call.

25

Telephone operation
Redial
Each handset and the telephone base stores the last 10 telephone numbers dialed.
• When there are already 10 entries, the oldest entry is deleted to make room for the
new entry.
• Entries are in reverse chronological order.
• The phone plays two beeps when you reach the end or beginning of the redial list, or
when you access the redial list with no records.

To review and dial a redial entry:
1. Press REDIAL when the phone is not in use.
2. Press /���
CID, /
entry displays.

or REDIAL repeatedly until the desired

3. Press
or to dial on the handset, or press
to dial on the telephone base.

/SPEAKER

-OR1. Press
or on the handset, or press /SPEAKER on the
telephone base when the phone is not in use.
2. Press REDIAL and then press /���
CID, / or REDIAL
repeatedly until the desired entry displays.

Redial #2/10
800-267-7377
ECO

3. Press SELECT to dial.

To delete a redial entry:
1. Press REDIAL when the handset/telephone base is not in use.
2. Press

/���
CID,

/

or REDIAL repeatedly to browse to the desired entry.

3. Press DELETE to delete the displayed number. You hear a confirmation tone.

26

Telephone operation
Check voicemail

1 to dial your voicemail number.

Press and hold

See Voicemail number on page 19 to store the
voicemail number.

Chain dialing
Use this feature to initiate a dialing sequence from numbers
stored in the directory, caller ID log or redial list while you are
on a call. Chain dialing can be useful if you wish to access other
numbers (such as bank account numbers or access codes) from
the directory, caller ID log or redial list.

To access a number in the directory:
1. Press MENU while on a call.
2. Press SELECT to choose Directory.
3. Press

/���
CID or

/

to scroll to the desired entry.

4. Press SELECT to dial the displayed number.

To access a number in the caller ID log:
1. Press MENU while on a call.
2. Press

/���
CID or

/

to scroll to Caller ID log, then press SELECT.

3. Press

/���
CID or

/

to scroll to the desired entry.

4. Press SELECT to dial the displayed number.

To access a number on the redial list:
1. Press REDIAL while on a call.
2. Press

/���
CID,

/

or REDIAL repeatedly to browse to the desired entry.

3. Press SELECT to dial the displayed number.
Press CANCEL to exit the directory, caller ID log or redial list when you are on a call.

27

Telephone operation
Transfer a call
While on an outside call, you can transfer the call from one handset to another
system device.
1. During a call, press MENU.
2. Press

/���
CID or

/

Transfer

to scroll to Transfer, then press SELECT.

• If you have one handset, your handset displays
Calling base and then Transferred.
• If you have two or more handsets, your handset displays
Transfer to: Press 7 for the telephone base or 1-5 for
HANDSET 1 to HANDSET 5. Your handset displays Calling
base or Calling HS X and then Transferred.

ECO

Transfer to:

ECO

The destination device rings and its screen displays
Incoming call.
3. To answer on the destination device, press , , or any dialing
key (0-9, TONE or QUIET#) on the destination handset, or
press /SPEAKER or any dialing key (0-9, TONE or QUIET#)
on the telephone base.
• If the destination device does not answer the call within 30 seconds,
the call will be reverted to the originating handset. If you do not
press , , or any dialing key (0-9, TONE or QUIET#) on your
handset to reconnect the outside call within 30 seconds, the call
ends automatically.
• If the destination device is in the directory or caller ID log, or is
out of range, the originating handset displays Unable to call and
then reconnects to the outside call.

Calling HS X

ECO

Transferred

ECO

Incoming call

ECO

28

Telephone operation
Find handset
Use this feature to find all system handsets.

To start paging:
• Press FIND HANDSET on the telephone base when not
in use. All idle handsets ring and display ** Paging **.

To end paging:
• Press FIND HANDSET on the telephone base.
-OR• Press
, , OFF or any dialing key (0-9, TONE
on a handset.

or QUIET#)

-OR• Place the handset in the telephone base or charger.
• Do not press and hold FIND HANDSET for more than 4 seconds. It may lead to
handset deregistration.
• Press MUTE to turn off the ringer of a handset temporarily. Paging tone continues on
all other handsets.

Web address
Use this feature to view the VTech website address.

Web address

1. Press MENU when the handset/telephone base is not in use.
2. Press /���
CID or / until the screen displays Web address,
then press SELECT. The screen displays the VTech
website address.

ECO

www.vtechcanada

ECO

.com

ECO

29

Multiple handset use
Join a call in progress
You can use up to two devices at the same time on an outside call.
You can buy additional expansion handsets (CS6709) for this telephone base. You
can register up to five handsets to the telephone base.

To share an outside call:
• When a device is already on a call and you would like to join the call, press
or on the other handset, or press /SPEAKER on the telephone base.
• To exit the call, press OFF or place the handset in the telephone base or charger,
or press /SPEAKER on the telephone base. The call continues until both devices
hang up.

Intercom
Use the intercom feature for conversations between two devices. You can buy
additional expansion handsets (CS6709) for this telephone base. You can register up
to five handsets to the telephone base.

To initiate an intercom call with a cordless handset:

Calling HS X

1. Press INT on your handset or telephone base when not in use.
• If you have only one handset, your handset displays
Calling base.

ECO

• If you have two or more handsets, your handset displays
Intercom to. Press 7 for the telephone base or 1-5 for
HANDSET 1 to HANDSET 5. Your handset displays
Calling base or Calling HS X.
The destination device rings and its screen displays
HS X is calling.

HS X is calling

ECO

2.	To answer the intercom call on the destination handset, press
, , INT or any dialing key (0-9, TONE or QUIET#). Both
handsets now display Intercom.
	 - OR 	 To answer the intercom call at the telephone base, press
/SPEAKER, INT or any dialing key (0-9, TONE or
QUIET#). Both devices now display Intercom.
3.	To end the intercom call on either handset, press OFF or
place the handset back in the telephone base or charger.
Both handsets display Intercom ended.
30

Intercom

ECO

HS X is calling
MSG #

10:01 11/20
AM

1

Multiple handset use
Intercom
	 - OR 	 To end the intercom call at the telephone base, press
devices display Intercom ended.

/SPEAKER or INT. Both

• You can cancel the intercom call before it is answered by pressing OFF or INT.
• If the destination device does not answer the intercom call within 100 seconds, is
accessing the answering system, on a call or out of range, the originating handset
displays Unable to call and returns to idle mode.
• You can press OFF or MUTE on the destination handset, or CANCEL or MUTE on the
telephone base to temporarily silence the intercom ringer.
• You can use four devices on two pairs of intercom calls. For example, when four
devices are used on two pairs of intercom calls, use the fifth device for an outside call.
• If there is an incoming call while the originating handset displays Calling HS X or
Calling base, the intercom request will be stopped and the screen displays
Incoming call.

To initiate an intercom call at the telephone base:
1. Press INT on the telephone base when not in use.
• If you have only one handset, the telephone base
displays Calling HS 1.
• If you have two or more handsets, the telephone base
displays Intercom to: Press 1-5 for HANDSET 1 to
HANDSET 5. The telephone base displays Calling HS X.
The destination handset rings and its screen displays
Base is calling.
2.	To answer the intercom call on the destination handset,
press , , INT or any dialing key (0-9, TONE or
QUIET#). Both devices now display Intercom.

Intercom to:
MSG #

1

10:01 11/20
AM

Base is calling

ECO

Intercom

3.	To end the intercom call at the telephone base, press
/SPEAKER or INT. Both devices display Intercom ended.
AM
1
10:01 11/20
	 - OR 	 To end the intercom call on the destination handset, press OFF or place the handset
back in the telephone base or charger. Both devices display Intercom ended.
MSG #

• If you do not have any handset registered to the telephone base, you will hear two
beeps when you press INT on the telephone base.
• You can cancel the intercom call before it is answered by pressing CANCEL or INT.
• If the destination handset does not answer the intercom call within 100 seconds,
is accessing the answering system, on a call or out of range, the telephone base
displays Unable to call and returns to idle mode.
31

Multiple handset use
Answer an incoming call during an intercom call
When you receive an outside call during an intercom call, there is an alert tone.

To answer on a cordless handset:
• To answer the call, press

. The intercom call ends automatically.

• To end the intercom call without answering the call, press OFF. The intercom call
ends and the telephone continues to ring.

To answer at the telephone base:
• To answer the call, press

/SPEAKER twice. The intercom call ends automatically.

• To end the intercom call without answering the call, press
intercom call ends and the telephone continue to ring.

/SPEAKER. The

Call transfer using intercom
Use the intercom feature to transfer an outside call from one
device to another.
1. During a call, press INT.

Intercom to

ECO

• If you have one handset, the outside call is put on hold and
your handset displays Calling base or the telephone base
displays Calling HS 1.
• If you have two or more handsets, your handset/telephone
base displays Intercom to/Intercom to: Press 7 for the
telephone base or 1-5 for HANDSET 1 to HANDSET 5. The
outside call is put on hold and your device displays
Calling base or Calling HS X.
The destination device rings and its screen displays
HS X is calling or Base is calling.

Calling HS X

ECO

HS X is calling

ECO

32

Multiple handset use
Call transfer using intercom
2.	To answer the intercom call on the destination handset, press
, , INT or any dialing key (0-9, TONE or QUIET#).
	 - OR 	 To answer the intercom call at the telephone base, press
/SPEAKER, INT or any dialing key (0-9, TONE or QUIET#).

Intercom

ECO

The outside call is still on hold and both devices now display
Intercom. You can now have a private conversation with the
destination device.
• To cancel the intercom call before it is answered, press OFF,
or press /SPEAKER or INT on the telephone base.

or INT on your handset,

• If the destination device does not answer within 100 seconds, is in use, on a call or is
out of range, the originating device displays Unable to call and then reconnects to the
outside call.

3. From this intercom call, you have the following options:
• You can let the destination device join you on the outside call in a three-way
conversation. Press and hold INT on the originating device.
• You can transfer the call. Press OFF or place your handset back in the telephone
base or charger, or press /SPEAKER on the telephone base. The originating
device displays Transferred. The destination device is then connected to the
outside call.
• You can press INT to switch between the outside call (Outside call displays) and
the intercom call (Intercom displays).
• Press OFF or place the destination handset back in the telephone base or
charger to end the intercom call; or press /SPEAKER on the telephone base.
The outside call continues with the originating device.

33

Directory
About the directory
The directory can store up to 50 entries which are shared by all
system handsets. Each entry may consist of a phone number up
to 30 digits and a name up to 15 characters.
• Directory entries are shared by all system devices.
Any modifications made on one device apply to all
system device.
• When you access the directory without records, the screen
displays Directory empty.
• When the directory is full and you try to save an entry,
the screen displays Directory full.
• When you try to save an entry already stored in the directory,
the screen displays Number repeated.
• When the telephone number in the directory exceeds 15 digits,
a dash appears after the 14th digit, and then the remaining
digits are shown beginning with a dash, alternately.
• Only one device can review the directory at a time. When a
device tries to enter the directory while another device is already
in it, Not available appears.

Directory empty

ECO

Directory full

ECO

Number repeated

ECO

Mike Smith
12345678901234ECO

Mike Smith
-567
ECO

Not available

ECO

34

Directory
Add a directory entry
1. Press MENU when the phone is not in use.
2. Press

/���
CID or

/

Directory

to scroll to Directory, then press SELECT.

3. Press SELECT to choose Add contact.

ECO

4. When Enter number displays, use the dialing keys to enter a
number (up to 30 digits).
• Press

/CID or

/

to move the cursor to the left or right.

Add contact

• Press DELETE to backspace and erase a digit.
• Press and hold DELETE to erase all digits.

ECO

• Press and hold PAUSE to enter a dialing pause (a P appears).
• Press TONE to add
( appears).

( appears) or QUIET# to add #

Enter number

_

		 -OR-

ECO

Copy a number from the redial list by pressing REDIAL.
Then press /CID, / or REDIAL repeatedly to find the desired
number. Press SELECT to copy the number.

Enter name

5. Press SELECT to move on to the name.
6. When Enter name displays, use the dialing keys to enter a
name (up to 15 characters). Each time you press a key, the
character on that key appears. Additional key presses produce
other characters on that key. Press the key repeatedly until the
desired character appears. The first character of each word
is capitalized.
• Press

/CID or

/

to move the cursor to the left or right.

• Press 0 to add a space.
• Press DELETE to backspace and erase a character.
• Press and hold DELETE to erase all characters.
7. Press SELECT to confirm. The screen displays Saved and then
you hear a confirmation tone.

35

ECO

Mike _

ECO

Directory
Add a directory entry
-OR1. Use the dialing keys to enter a number (up to 30 digits) when
the phone is not in use. Press SELECT. The screen displays
Enter number.
• Press

/CID or

/

to move the cursor to the left or right.

Enter number
800-267-7377 _
ECO

• Press DELETE to backspace and erase a digit.
• Press and hold DELETE to erase all digits.

Enter name

• Press and hold PAUSE to enter a dialing pause (a P appears).
• Press TONE to add
( appears).

( appears) or QUIET# to add #

ECO

-ORCopy a number from the redial list by pressing REDIAL. Then
press /CID, / or REDIAL repeatedly to find the desired
number. Press SELECT to copy the number.
2.	Press SELECT to move on to the name.
3.	When Enter name displays, use the dialing keys to enter a
name (up to 15 characters). Each time you press a key, the
character on that key appears. Additional key presses produce
other characters on that key. Press the key repeatedly until the
desired character appears. The first character of each word
is capitalized.
• Press

/CID or

/

to move the cursor to the left or right.

• Press 0 to add a space.
• Press DELETE to backspace and erase a character.
• Press and hold DELETE to erase all characters.
4.	Press SELECT to confirm. The screen displays Saved and then
you hear a confirmation tone.

36

Mike _

ECO

Directory
Review and dial from the directory
Entries are sorted alphabetically.
1. Press when the phone is not in use. The screen displays
Entries in DIR X and then the first entry in the directory.
2. Press /���
CID or / to browse. When the desired entry
displays, press
or
to dial on a handset, or press
/SPEAKER to dial on the telephone base.

Review

ECO

-OR1. Press MENU when the phone is not in use.
2. Press

/���
CID or

/

to scroll to Directory, then press SELECT.

3. Press /���
CID or / to scroll to Review and then press
SELECT. The screen displays Entries in DIR X and then the
first entry in the directory.
4. Press /���
CID or / to browse. When the desired entry
displays, press
or
to dial on a handset, or press
/SPEAKER to dial on the telephone base.

Entries in DIR
8
ECO

Mike Smith
800-267-7377
ECO

Alphabetical search
To start an alphabetical search:
1. Press when the phone is not in use. The screen displays Entries in DIR X
and then the first entry in the directory.
		 -ORi. Press MENU when the phone is not in use.
ii. Press

/CID or

/

to scroll to Directory, then press SELECT.

iii. Press /CID or / to scroll to Review, then press SELECT. The screen
displays Entries in DIR X and then the first entry in the directory.
2. Use the dialing keys to enter the letter associated with the name. For example,
if you have entries for Jenny, Jessie, Kristen and Laura in your directory, press
5 (JKL) once to see Jenny (when Jenny displays, press to see Jessie), twice to
see Kristen, or three times to see Laura. If there is no name entry matching your
search, the next closest match in alphabetical order appears. If necessary, press
/���
CID or / to browse.

37

Directory
Edit a directory entry
1. Search for the desired entry in the directory (see
Review and dial from the directory or Alphabetical search
on page 37).
2. When the desired entry appears, press SELECT. The screen
displays Edit number and the stored number.

Edit number
800-267-7377 _
ECO

3. Use the dialing keys to edit the number.
• Press DELETE to backspace and erase a digit.
• Press and hold DELETE to erase the entire entry.
• Press

/CID or

/

Edit name

ECO

to move the cursor to the left or right.

• Press and hold PAUSE to insert a dialing pause (a P appears).
• Press TONE to add
( appears).

( appears) or QUIET# to add #

4. Press SELECT to move on to edit the name. The screen
displays Edit name and then the stored name.

Mike Smith _

ECO

5. Use the dialing keys to edit the name (up to 15 characters).
Additional key presses show other characters of that
particular key.
• Press DELETE to backspace and erase a character.
• Press and hold DELETE to erase the entire entry.
• Press

/CID or

/

to move the cursor to the left or right.

• Press 0 to add a space.

Delete contact?
800-267-7377

6. Press SELECT to confirm. The screen displays Saved and then
you hear a confirmation tone.

Delete a directory entry

ECO

Deleting...

1. Search for the desired entry in the directory (see
Review and dial from the directory or Alphabetical search
on page 37).
2. When the desired entry appears, press DELETE. The screen
displays Delete contact? and the number.
3. Press SELECT to confirm. The screen displays Deleting ... and
then Contact deleted. You hear a confirmation tone.
38

ECO

Contact deleted

ECO

Directory
Speed dial
You can copy up to 9 directory entries into the speed dial locations (0 and 2-9) so that
you can dial these numbers more quickly.
The speed dial memory locations are stored in the telephone base and are shared by
all devices. Changes made to the speed dial entries on one device apply to all.

Assign a speed dial entry
1. Press MENU when the phone is not in use.
2. Press

/���
CID or

/

to scroll to Directory, then press SELECT.

3. Press

/���
CID or

/

to scroll to Speed dial, then press SELECT.

0:

ECO

CID or / or the dialing keys (0 or 2-9) to choose the
4. Press /���
desired speed dial location.
5. Press SELECT. The screen displays Copy from DIR...
and then the first entry in the directory.
6. Press

/���
CID or

/

to browse to the desired entry.

Copy from DIR...

ECO

-ORUse the alphabetical search to find the desired entry
(see page 37).
7. Press SELECT to save. You hear a confirmation. The name
(up to 12 characters) appears in the selected speed
dial location.
• If the directory is empty, when you press SELECT in Step 5,
the screen displays Directory empty.
• If the speed dial location you selected is occupied, the new
directory entry you selected replaces the old one. Take caution
not to replace entries you do not wish to delete from the speed
dial locations.

39

Mike Smith
800-267-7377
ECO

0:Mike Smith

ECO

Directory
Reassign a speed dial entry
1. Press MENU when the phone is not in use.
2. Press

/���
CID or

/

to scroll to Directory, then press SELECT.

3. Press

/���
CID or

/

to scroll to Speed dial, then press SELECT.

Directory

ECO

4. Press /���
CID or / , or use the dialing keys to choose the speed
dial location you want to reassign.
5. Press SELECT twice. The screen displays Reassign SD.
6. Press SELECT. The screen displays Copy from DIR... and
then the first entry of the directory.
7. Press

/���
CID or

/

Speed dial

ECO

to browse to the desired entry.

-ORUse the alphabetical search to find the desired entry
(see page 37).
8.	Press SELECT to save. You hear a confirmation. The name (up
to 12 characters) appears in the selected speed dial location.

Reassign SD

ECO

Copy from DIR...

Dial a speed dial number
• Press and hold a dialing key (0 or 2-9) to dial the number stored
in the corresponding speed dial location.
When the speed dial location is empty, the screen displays the speed
dial list. See Assign a speed dial entry on page 39 to add a new entry.

40

ECO

Directory
Delete a speed dial entry
1. Press MENU when the phone is not in use.
2. Press

/���
CID or

/

to scroll to Directory, then press SELECT.

3. Press

/���
CID or

/

to scroll to Speed dial, then press SELECT.

4. Press /���
CID or / , or use the dialing keys to choose the
desired speed dial location, then press DELETE. The screen
displays Clear SD #X?

Directory

ECO

Speed dial

5. Press SELECT to confirm. You hear a confirmation tone.
Deleting the speed dial entries does not affect the entries in
the directory.

ECO

Clear SD #X?

ECO

41

Caller ID
About caller ID
This product supports caller ID services provided by most telephone service providers.
Depending on your service subscription, you may see the caller’s number, or the
caller’s name and number that are sent by your telephone service provider after the
first or second ring. Caller ID allows you to see the name, number, date and time
of calls.

Information about caller ID with call waiting
Caller ID with call waiting lets you see the name and telephone number of the caller
before answering the telephone, even while on another call.
It may be necessary to change your telephone service to use this feature. Contact
your telephone service provider if:
• You have both caller ID and call waiting, but as separate services (you may need to
combine these services).
• You have only caller ID service, or only call waiting service.
• You do not subscribe to caller ID or call waiting services.
There are fees for caller ID services. In addition, services may not be available in
all areas.
This product can provide information only if both you and the caller are in areas
offering caller ID service and if both telephone service providers use compatible
equipment. The time and date, along with the call information, are from the telephone
service provider.
You can use this product with regular caller ID service, or you can use this product’s
other features without subscribing to caller ID or combined caller ID with call
waiting service.

42

Caller ID
Caller ID log
If you subscribe to caller ID service, information about each caller will appear after the
first or second ring. If you answer a call before the caller information appears on the
screen, it will not be saved in the caller ID log.
• The caller ID log stores up to 50 entries. Each entry has up to 24 digits for the phone
number and 15 characters for the name. If the telephone number has more that
15 digits, only the last 15 digits appear. If the name has more than 15 characters,
only the first 15 characters are shown and saved in the caller ID log.
• You can review, redial and copy an entry into the directory.
• Entries appear in reverse chronological order.
• Caller ID log entries are shared by all system devices. Any deletions made on one
device are reflected on all other devices.
• When the caller ID log is full, the oldest entry is deleted to make room for new
incoming call information.
• XX missed calls displays when you have incoming calls that have not
been answered.
• Call log empty displays when you access the caller ID log without records.
• Only one device can review the caller ID log at a time. If a device tries to enter the
caller ID log while another device is already in it, Not available displays.
• For caller ID log entries with numbers between 16 and 24 digits, in order to view the
entire number, you must save the entry to the directory (see page 46).
• If the phone number has more than 24 digits, it will not be saved or shown in the
caller ID log.

Missed call indicator
When you have incoming calls that have not been answered,
the screens display XX missed calls.

XX missed calls

Each time you review a caller ID log entry marked NEW,
the number of missed calls decreases by one.

ECO

When you have reviewed all the missed calls, the missed call
indicator no longer displays.
If you do not want to review the missed calls one by one,
press and hold CANCEL on the idle handset or telephone
base to erase the missed call indicator. All the entries are
then considered old and kept in the caller ID log.

43

10:15 P M

12/18

XX missed calls
MSG #

10:01 11/20
AM

1

Caller ID
Memory match
When the incoming telephone number matches the last seven
digits of a telephone number in your directory, the name that
appears on the screen matches the corresponding name in
your directory.

Linda Jones
267-7377
ECO

For example, if Linda Jones calls, her name appears as Linda if
this is how you entered it into your directory.
The number shown in the caller ID log is in the format sent
by the telephone service provider. The telephone service
provider usually delivers 10-digit phone numbers (area code
plus telephone number). If the phone number of the caller
does not match a number in your directory, the name will
appear as it is delivered by the telephone service provider.

NEW

10:15 P M

12/18

Linda
800-267-7377
10:01 11/20
AM

NEW

MSG #

1

Review and dial from the caller ID log
1. Press CID when the phone is not in use. The screen displays
the first entry in the caller ID log.
2. Press

/���
CID or

/

to browse.

Caller ID log

ECO

or to dial on the
3. When the desired entry displays, press
handset, or press /SPEAKER to dial on the telephone base.
-OR-

Review

1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Caller ID log, then

ECO

3. Press SELECT to choose Review.
4. The screen displays the first entry in the caller ID log.
Press /���
CID or / to browse.
5. When the desired entry displays, press
or to dial on the
handset, or press /SPEAKER to dial on the telephone base.
You hear two beeps when you reach the beginning or end of the
caller ID log.

44

Mike Smith
800-267-7377
ECO

10:15 P M

12/18

Caller ID
View dialing options
Although the caller ID log entries received have
10 digits (the area code plus the seven-digit number),
in some areas, you may dial only the seven digits, or a 1
plus the seven digits, or a 1 plus the area code plus the
seven digits. You can change the number of digits that
you dial from the caller ID log and store the new number
to the directory.
While reviewing the caller ID log, press QUIET#
repeatedly to show different dialing options for local
and long distance numbers before dialing or saving the
telephone number in the directory.
Press 1 repeatedly if you need to add or remove 1 in
front of the telephone number before dialing or saving it
in the directory.
When the number is shown in the correct format for dialing,
press
or on the handset to dial, or press /SPEAKER
on the telephone base to dial.

45

Mike Smith
800-267-7377
ECO

10:15 P M

Press #
Press #
Press #
Press #
-ORPress 1
Press 1

12/18

1-800-267-7377
267-7377
1-267-7377
800-267-7377
1-800-267-7377
800-267-7377

Caller ID
Save a caller ID log entry to the directory
1. Press CID when the phone is not in use.
-ORPress MENU when the phone is not in use. Press
Caller ID log. Then press SELECT twice.

/CID or

/

to scroll to

2.	Press /���
CID or / to scroll to the desired entry, then
press SELECT. The screen displays Edit number and the
stored number.

Edit number
800-267-7377
ECO

3. Use the dialing keys to edit the number.
• Press DELETE to backspace and erase a digit.
• Press and hold DELETE to erase the entire entry.
• Press

/CID or

/

to move the cursor to the left or right.

• Press and hold PAUSE to insert a dialing pause (a P appears).
• Press TONE to add
( appears).

( appears) or QUIET# to add #

Edit name

4. Press SELECT to move on to edit the name. The screen
displays Edit name.

ECO

5. Use the dialing keys to enter or edit the name (up to
15 characters). Additional key presses show other characters of
that particular key.
• Press DELETE to backspace and erase a character.
• Press and hold DELETE to erase the entire entry.
• Press

/CID or

/

to move the cursor to the left or right.

• Press 0 to add a space.
6. Press SELECT to confirm. The screen displays Saved and then you hear a
confirmation tone.
If you try to save an entry without caller ID information, the screen displays
Unable to save and you hear two beeps.

46

Caller ID
Delete the caller ID log entries
To delete an entry:
1. When in the caller ID log, press

/���
CID or

/

to browse.

2. Press DELETE to delete the selected entry. The screen displays Deleting...
and then you hear a confirmation tone.

To delete all entries:
1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Caller ID log, then

3. Press /���
CID or /
press SELECT.

to scroll to Del all calls, then

Delete all?

ECO

4. The screen displays Delete all? Press SELECT to confirm. The
screen displays Deleting... and then you hear a confirmation tone.

Caller ID log screen messages
Displays

When

PRIVATE NAME

The caller is blocking the name information.

PRIVATE NUMBER

The caller is blocking the telephone number information.

PRIVATE CALLER

The caller is blocking the name and number information.

UNKNOWN NAME

This caller’s name is unavailable.

UNKNOWN NUMBER

This caller’s number is unavailable.

UNKNOWN CALLER

No call information is available about this caller.

LONG DISTANCE

It is a long distance call.

-ORL (before the caller’s number)

47

Answering system settings
Answering system
Use the answering system menu of a cordless handset or the telephone base to
turn on or off the answering system, message alert tone or call screening, set up the
announcement message, or change the number of rings, remote access code or
message recording time.

Announcement
The telephone is preset with a greeting that answers calls with “Hello, please leave a
message after the tone.” You can use this preset announcement, or replace it with
your own.

Record your own announcement
1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

Announcement

to scroll to Answering sys, then
ECO

3. Press SELECT to choose Announcement. The screen
displays Play [2] Del [3] Rec [7] and the device announces,
“To play, press 2. To record, press 7.”
4. Press 7. The device announces, “Record after the tone.
Press 5 when you are done.” and it displays Recording...
Stop [5].

Play

Del

Rec

[2]

[3]

[7]

ECO

5. After the tone, speak towards the microphone to record your
own announcement.
6. Press 5 when done. The device plays back the recorded
announcement. Press 5 or CANCEL to stop the playback at
any time.
• Your announcement can be up to 90 seconds in length.
• The system does not record any announcement shorter than
two seconds.

48

Recording... Stop
[5]
ECO

Answering system settings
Play the announcement
1. Press MENU when the phone is not in use.
2. Press /���
CID or / to scroll to Answering sys, then
press SELECT.
3. Press SELECT to choose Announcement. The screen
displays Play [2] Del [3] Rec [7] and the device announces,
“To play, press 2. To record, press 7.”
4. Press 2 to play the current announcement at the speakerphone.
The screen displays Playing... Stop [5].
• Press /VOLUME to decrease or
listening volume on the handset.

/VOLUME to increase the

Play

Del

Rec

[2]

[3]

[7]

ECO

Playing... Stop
[5]
ECO

• Press VOL to decrease or VOL to increase the listening
volume on the telephone base.
• Press 5 or CANCEL to stop the playback at any time.
• Press on the handset to switch between the speakerphone
and the handset earpiece.

Delete your announcement
1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Answering sys, then

Play

Del

Rec

[2]

[3]

[7]

ECO

3. Press SELECT to choose Announcement. The screen
displays Play [2] Del [3] Rec [7] and the device announces,
“To play, press 2. To record, press 7.
4. Press 3 or DELETE to delete your own recorded
announcement. The screen displays Annc deleted. You hear
a confirmation tone.
When your announcement is deleted, calls are answered with the
default announcement.

49

Annc deleted

ECO

Answering system settings
Answer on/off
The answering system must be turned on to answer and
record messages.
When the answering system is turned on, the ANS ON/OFF
light on the telephone base turns on and ANS ON displays on
the handsets.

To turn on or off with the telephone base:
• Press ANS ON/OFF to turn the built-in answering system on or
off when the phone is not in use.
HANDSET X

When the answering system is turned on, it announces, “Calls will
be answered.” When the answering system is turned off,
it announces, “Calls will not be answered.”

ECO
ANS ON

To turn on or off with a handset or the telephone base:
1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.
3. Press /���
CID or /
press SELECT.

to scroll to Answering sys, then

10:15 P M

12/18

Ans sys on
MSG #

to scroll to Answer on/off, then

4. Press /���
CID or / to choose Answer: On or Answer: Off,
then press SELECT to confirm your selection. You hear a
confirmation tone.

11:59

AM

2/17

1

Answering sys

ECO

Answer on/off

ECO

Answer: On

ECO

50

Answering system settings
Call screening
Use this feature to choose whether incoming messages can be
heard while they are being recorded.

To turn this feature on or off:

Ans sys setup

ECO

1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Answering sys, then

3. Press /���
CID or /
press SELECT.

to scroll to Ans sys setup, then

Call screening

ECO

4. Press SELECT to choose Call screening.
5. Press /���
CID or / to choose Screening: On or
Screening: Off, then press SELECT to confirm your selection.
You hear a confirmation tone.

Screening: On

ECO

Number of rings
You can set the answering system to answer an incoming call
after two, three, four, five or six rings; or toll saver. With toll saver
selected, the answering system answers after two rings when you
have new messages, or after four rings when you have no new
messages. This enables you to check for new messages and
avoid paying unnecessary long distance charges if you are
calling from outside your local area.
1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Answering sys, then

3. Press /���
CID or /
press SELECT.

to scroll to Ans sys setup, then

4. Press

/���
CID or

/

Ans sys setup

ECO

# of rings

ECO

to scroll to # of rings, then press SELECT.

5. Press /���
CID or / to choose 6, 5, 4, 3, 2 or Toll saver,
then press SELECT to confirm your selection. You hear a
confirmation tone.

51

3

ECO

Answering system settings
Remote access code
A two-digit security code is required to access the answering
system remotely from any touch-tone telephone. The preset code
is 19. You can set the code from 00 to 99.
1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Answering sys, then

3. Press /���
CID or /
press SELECT.

to scroll to Ans sys setup, then

4. Press /���
CID or /
press SELECT.

to scroll to Remote code, then

5. Use the dialing keys (0-9) to enter a two-digit number,
or press /���
CID or / to scroll to a desired two-digit number.
Then press SELECT to confirm your selection. You hear a
confirmation tone.

Ans sys setup

ECO

Remote code

ECO

Remote code
19
ECO

Message alert tone
When the message alert tone is set to on, and there is at least
one new message, the telephone base beeps every 10 seconds.

To turn this feature on or off:

Ans sys setup

ECO

1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Answering sys, then

3. Press /���
CID or /
press SELECT.

to scroll to Ans sys setup, then

4. Press /���
CID or /
press SELECT.

to scroll to Msg alert tone, then

Msg alert tone

ECO

5. Press /���
CID or / to choose Tone: On or Tone: Off, then
press SELECT to confirm your selection. You hear a
confirmation tone.
• The answering system must be turned on for the message alert
tone to be functional.
• Press any key on the telephone base (except FIND HANDSET)
to temporarily silence the message alert tone.
52

Tone: Off

ECO

Answering system settings
Recording time
You can set the recording time limit for each incoming message.

Ans sys setup

1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Answering sys, then

3. Press /���
CID or /
press SELECT.

to scroll to Ans sys setup, then

4. Press /���
CID or /
press SELECT.

to scroll to Recording time, then

ECO

Recording time

ECO

5. Press /���
CID or / to choose 3 minutes, 2 minutes or
1 minute, then press SELECT to confirm your selection. You
hear a confirmation tone.

Voice language

3 minutes

ECO

You can select a language (English or French) to be used for the
answering system’s voice prompts.
1. Press MENU when the phone is not in use.
2. Press /���
CID or /
press SELECT.

to scroll to Answering sys, then

3. Press /���
CID or /
press SELECT.

to scroll to Ans sys setup, then

4. Press /���
CID or /
press SELECT.

to scroll to Voice language, then

Ans sys setup

ECO

5. Press /���
CID or / to choose English or Français,
then press SELECT to confirm your selection. You hear a
confirmation tone.

Voice language

ECO

English

ECO

53

Answering system operation
Answering system and voicemail
Your telephone has separate indicators for two different types of voice messages:
those left on its built-in answering system and those left at your service provider’s
voicemail. Your telephone’s built-in answering system messages and voicemail
messages are separate. Each alerts you to new messages differently.
• If XX new messages displays and /PLAY/STOP on the
telephone base flashes, there are new messages recorded
on the built-in answering system. To listen to the messages
recorded, press MENU twice on a handset (page 57), or press
/PLAY on the telephone base (page 57).

XX new messages

ECO

10:15 P M

• If New voicemail and
display, your telephone service
provider is indicating that it has new voicemail for you. To
listen to your voicemail, press and hold
1 on the handset or
telephone base. See Voicemail number on page 19 to set your
voicemail number.
Some service providers bundle or combine multiple services
like voicemail and call waiting, so you may not be aware that
you have voicemail. To check what services you have and
how to access them, contact your telephone service provider.
To use your voicemail service rather than your answering
system, turn off your answering system. To use your
answering system rather than your voicemail service,
contact your telephone service provider to deactivate your
voicemail service.

12/18

New voicemail

ECO

10:15 P M

12/18

New voicemail
MSG #

11:59

AM

2/17

1

Using the answering system and voicemail together
You can also use your telephone answering system and voicemail together by setting
your built-in answering system to answer before voicemail answers as described
below. To learn how to program your voicemail settings, contact your telephone
service provider. Then, if you are on a call, or if the answering system is busy
recording a message and you receive another call, the second caller can leave a
voicemail message.
Set your answering system to answer calls at least two rings earlier than your
voicemail is set to answer. For example, if your voicemail answers after six rings, set
your answering system to answer after four rings. Some voicemail providers may
program the delay before answering calls in seconds instead of rings. In this case,
allow six seconds per ring when determining the appropriate setting.

54

Answering system operation
Message capacity
The answering system can record and store up to 99 messages. Each message can
be up to three minutes in length (see page 53 to change). The total storage capacity
for the announcement, messages and memos is approximately 11 minutes. The actual
recording time depends on individual message characteristics. Messages remain
available for replay until you delete them.
When the screens display Rec mem full, then the memory is full. You cannot turn
on the answering system and record new messages until some old messages have
been deleted.

New message indication
When there are new answering system messages, the screens
display XX new messages, and /PLAY/STOP on the telephone
base flashes.

XX new messages

ECO

If the message alert tone is turned on, the telephone base
beeps every 10 seconds when there are messages that have
not been reviewed.

10:15 P M

12/18

XX new messages
MSG #

11:59

AM

55

2/17

1

Answering system operation
Call screening
To screen a call at the telephone base:
If the answering system and call screening are on (see Call screening on page 51),
the announcement and the incoming message broadcast at the telephone base while
the call is answered by the answering system. The telephone base displays the
caller ID information. If you do not subscribe to caller ID service, the telephone base
displays Screening...
Options while a message is being recorded:
• Press VOL or VOL to adjust the call screening volume.
• Press

/STOP to temporarily turn off the call screening.

• Press

/PLAY or VOL to temporarily turn on the call screening if it is set to off.

To screen a call at a handset:
If the answering system is on and your answering system is recording a message, the
handset displays To screen call and press [SELECT] alternately. Press SELECT to
screen the call on your handset. The handset displays the caller ID information. If you
do not subscribe to caller ID service, the handset displays Screening...
Options while a message is being recorded:
• Press /VOLUME or /VOLUME to adjust the call screening volume.
• Press to switch between the handset speakerphone and the handset earpiece.

Call intercept
If you want to talk to the person whose message is being recorded, press
the handset, or press /SPEAKER on the telephone base.

or

on

Message playback
If you have new messages, the telephone plays only the new messages (oldest first).
If there are no new messages, the telephone plays back all messages (oldest first).
When playback begins, you hear the total number of messages followed by the day and time
of the message. After the last message, the telephone announces, “End of messages.”

56

Answering system operation
Message playback
To play messages at the telephone base:
Press /PLAY when the telephone base is not in use.
-OR1. Press MENU when the telephone is not in use. The telephone base displays
Play messages.
2. Press SELECT. When you have messages, the telephone base displays
XX New XX Old and then Playing msg and announces the total number of
messages. When there is no message in the answering system, the telephone base
displays No message and announces, “You have no message.”
Options during playback:
• Press VOL or VOL to adjust the listening volume.
• Press /SKIP to skip to the next message.
• Press /REPEAT to repeat the playing message. Press /REPEAT twice to listen to
the previous message.
• Press X/DELETE to delete the playing message. The system announces,
“Message deleted,” and then advances to the next message.
• Press

/STOP to stop the playback.

To play messages with a handset:
1. Press MENU when the phone is not in use. The handset displays Play messages.
2. Press SELECT. When you have messages, the handset displays XX New XX Old
and then Repeat [4] Del [3] Skip [6] and announces the total number of messages.
When there is no message in the answering system, the handset displays
No message and announces, “You have no message.”
Options during playback:
• Press /VOLUME or /VOLUME to adjust the listening volume.
• Press

to switch between the speakerphone and the handset earpiece.

• Press 6 to skip to the next message.
• Press 4 to repeat the playing message. Press 4 twice to listen to the previous message.
• Press 3 or DELETE to delete the playing message. The handset announces,
“Message deleted.” The system advances to the next message.
• Press OFF to stop the playback.
• Only one handset or the telephone base can access the answering system at a time.
• During message playback, if there is an incoming call or another handset makes a call,
message playback will be stopped.
57

Answering system operation
Delete all messages
You can only delete old (reviewed) messages. You cannot delete new messages until
you review them. You cannot retrieve deleted messages.

To delete all messages with the telephone base:
1. Press X/DELETE when the phone is not in use. The system announces, “To delete all
old messages, press DELETE again.”
2. Press X/DELETE immediately. The system announces, “All old messages deleted.”
If you do not have old messages, the system announces, “You have no old message.”

To delete all messages with a handset or the telephone base:
1. Press MENU when the phone is not in use.
2. Press /���
CID or

/

to scroll to Answering sys, then press SELECT.

3. Press /���
CID or / to scroll to Delete all old, then press SELECT. The screen
displays Delete all msg? If you do not have old messages, the screen displays
No old messages.
4. Press SELECT to confirm your selection. The screen displays Deleting ... and then
No old messages. You hear a confirmation tone.

Record, play or delete memos
Memos are your own recorded messages used as reminders for yourself or others
using the same answering system. Play and delete them in the same way as
incoming messages.

To record a memo:
1. Press MENU when the phone is not in use.
2. Press /���
CID or

/

to scroll to Answering sys, then press SELECT.

3. Press /���
CID or / to scroll to Record memo, then press SELECT. The screen
displays Recording... Stop [5] and the device announces, “Record after the tone.
Press 5 when you are done.”
4. Speak towards the handset microphone after the tone.
5. Press 5 or CANCEL when you finish recording. The device announces, “Recorded.”
• If you record a memo when the answering system memory is full, the system
announces, “Memory is full.”
• Each memo can be up to three minutes in length and memos shorter than two seconds
are not recorded.
• When the answering system has less than three minutes of recording time left, the
system announces, “Less than three minutes to record,” and displays Rec mem low.
58

Answering system operation
Remote access
A two-digit security code is required to access the answering system remotely from
any touch-tone telephone. The preset code is 19. See Remote access code on
page 52 to change it.
1. Dial your telephone number from any touch-tone telephone.
2. When the answering system answers, enter the two-digit remote access code.
3. Then you can enter one of the following remote commands.
Command

Description

1

Play all messages.

2

Play only new messages.

3

Delete the current message (during playback).

33

Delete all old messages.

4

Repeat the current message (during playback).

5

Stop.

*5

Hear a list of remote commands.

6

Skip to the next message (during playback).

*7

Record a new announcement.

8

End the call.

0

Turn the answering system on or off.

4. Hang up or press 8 to end the call.
• If you do not press any key after you enter the remote access code, all new messages
play. If there are no new messages, all old messages play.
• Once the new messages have played, the telephone announces the help menu
options. If you do not press any key within 20 seconds, the remote access call
automatically disconnects.
• When the answering system is turned off, the telephone answers after 10 rings, and
announces, “Please enter your remote access code.”
• When the memory is full, the answering system answers incoming calls after 10 rings
and announces, “Memory is full. Enter your remote access code.”

59

Appendix
Expand your telephone system
Your telephone base can support up to five handsets. Each handset must be
registered to the telephone base before use. The handsets provided within your
product package are already registered as HANDSET 1 and so forth. You can add
new handsets (CS6709, purchased separately) to your telephone base. Additional
handsets are assigned numbers in the sequential order they are registered (up to
HANDSET 5).

Add and register a handset
When first purchased, each expansion handset displays To register HS... and
...see manual alternately. You may need to charge the handset before registering to
the telephone base. For more details on battery charging, see the table on page 4.

To register a handset:
1. Place the new/non-registered handset in the telephone base.

Do not place the handset
in the charger.

2. After about 10 seconds, the handset and telephone base display Registering...
When the registration process completes, the handset and telephone base display
Registered and you hear a confirmation tone. The registration process takes about
90 seconds to complete.
If the registration fails, the handset displays Failed, and then To register HS... and
...see manual alternately. Remove the handset from the telephone base. Then try the
registration process again.
• You cannot register a handset if any other system handset is in use.
• Only one handset can register to the telephone base at a time.

60

Appendix
Replace a handset
If you want to replace a handset, or reassign the designated handset number of
a registered handset, you must deregister all handsets that are registered to the
telephone base. Then register each handset individually.
To make deregistration easier, read all of the instructions below before you begin.

To deregister all handsets:
1. Press and hold FIND HANDSET on the telephone base for
about 10 seconds until the IN USE light on the telephone base
turns on and starts to flash.
2. Immediately press FIND HANDSET again. You must press
FIND HANDSET while the IN USE light is still flashing. The
IN USE light flashes for approximately five seconds.
3. All handsets display To register HS... and ...see manual
alternately when the deregistration process completes. The
deregistration process takes about 10 seconds to complete.
To register the handset(s) to the telephone base again, follow the registration
instructions on the previous page.
• You cannot deregister all handsets if any other system handset is in use.
• If deregistration fails, you may need to reset the system and try again. To reset, unplug
the power from the telephone base and plug it back in.
• Even if the battery is depleted, you can still deregister all handsets by following the steps
above. After the handset is charged for at least 10 minutes, the handset alternately
shows To register HS... and ...see manual.

61

Appendix
Screen messages
Base is calling

The telephone base is calling (for intercom calls).

Call log empty

There are no caller ID log entries.

Calling base

You are calling the telephone base (for intercom calls).

Calling HS X

You are calling another handset (for intercom calls).

Contact deleted

A directory entry is deleted.

Directory empty

There are no directory entries.

Directory full

The directory is full. You cannot save any new entry unless you
delete some current entries.

Ended

You have just ended a call.

Failed

The handset registration is not successful.

HS X is calling

Another handset is calling (for intercom calls).

Incoming call

There is an incoming call.

Intercom

The device is on an intercom call.

Intercom ended

The intercom call has just ended.

Intercom to
(for models with two or more
handsets only)

You have started the intercom process or started transferring a
call, and need to enter the desired device number.

Line in use

A system device or another telephone on the same line is
in use.

Low battery

The battery needs to be recharged.

Message deleted

The message in the answering system is deleted.

Microphone on

MUTE is turned off and the person on the other end can
hear you.

Muted

You have turned off the handset microphone. The other party
cannot hear you but you can hear the other party.

New voicemail

There are new voicemail message(s) from your telephone
service provider.

No battery

You place the handset in the telephone base or charger without
installing a battery in it.

No line

There is no telephone line connected.

No message

There are no message in the answering system.

62

Appendix
Screen messages
No old messages

There are no old messages in the answering system. You have
no old messages to be deleted.

Not available

Another device is already in the directory, caller ID log, or
accessing the answering system.

Number repeated

The telephone number you try to save is already stored in
the directory.

Out of range or
no pwr at base

The telephone base has lost power, or the handset is out
of range.

Phone

The handset is on a call.

Put in charger

The battery is very low. Put the handset in the telephone base
or charger for recharging.

Quiet mode off

The quiet mode is turned off.

Quiet mode on

The quiet mode is turned on.

Rec mem full

The answering system has no recording time left.

Rec mem low

The answering system has less than three minutes of recording
time left.

Registering...

The handset registration is in progress.

Ringer muted

The ringer is muted temporarily during an incoming call.

Ringer off

The ringer is turned off.

Saved

Your selection has been saved.

Speaker

The speakerphone is in use.

To screen call

The system is recording a message. Press SELECT to screen a
call on a handset.

press [SELECT]
To register HS...

Screen display on a non-registered handset.

...see manual
Transferred

You have transferred an outside call to another device.

Unable to call

The handset is out of range while on a call.
Failed phone call (the telephone line is in use).
Failed intercom call (there are already two handsets being used).

XX missed calls

There are new calls in the caller ID log.

XX new messages

There are new messages in the answering system.

** Paging **

All system handsets are being paged.

63

Appendix
Handset and telephone base indicators
Handset lights
On when the handset speakerphone is in use.
CHARGE

On when the handset is charging in the telephone base or charger.

Telephone base lights
IN USE

ANS ON/OFF
MUTE
/PLAY/STOP
/SPEAKER

On when the telephone line is in use.
On when the answering system is answering a call.
On when you are registering a handset.
Flashes quickly when there is an incoming call.
Flashes when another telephone sharing the same line is in use.
Flashes when you are deregistering all handsets.
On when the answering system is turned on.
On when the mute function is turned on during a call.
Flashes when there are new messages or memos in the answering system.
On when the telephone base speakerphone is in use.

64

Appendix
Handset and telephone base indicators
Handset icons
The battery icon flashes when the battery is low and needs charging.
The battery icon animates when the battery is charging.
The battery icon becomes solid when the battery is fully charged.
The handset ringer is turned off.
There are new voicemail received from the telephone service provider.
1/13

The message number currently playing and total number of messages recorded.

ANS ON

The answering system is turned on.

ECO

The ECO mode activates automatically to reduce power consumption whenever the
handset is synchronized with the telephone base.

NEW

The caller ID log entry you are reviewing is new.
The message you are listening is new.

Telephone base icons
The telephone base ringer is turned off.
There are new voicemail received from the telephone service provider.
MSG #

1

NEW

The message number currently playing, or the total number of messages recorded..
The caller ID log entry you are reviewing is new.
The message you are listening is new.

65

Appendix
Battery
It takes up to 11 hours for the battery to be fully charged. When it is fully charged, you can expect
the following performance:

Operation

Operating time

While in handset use (talking*)

Up to 7 hours

While in speakerphone mode (talking*)

Up to 3.5 hours

While not in use (standby**)

Up to 5 days

* Operating times vary depending on your actual use and the age of the battery.
** Handset is not charging or in use.
The battery needs charging when:
•

A new battery is installed in the handset.

•

The handset beeps every 50 seconds while on a call.

•

The handset beeps and Low battery displays on the handset.

•

Put in charger displays on the handset.

•

A battery is properly installed and the screen is blank.

CAUTION:
To reduce the risk of fire or injury, read and follow these instructions:
•

Use only the batteries provided or equivalent. To order a replacement, visit our website at
www.vtechcanada.com or call 1 (800) 267-7377.

•

Do not dispose of the batteries in a fire. Check with local waste management codes for special
disposal instructions.

•

Do not open or mutilate the batteries. Released electrolyte is corrosive and may cause burns or injury to
the eyes or skin. The electrolyte may be toxic if swallowed.

•

Exercise care in handling batteries in order not to create a short circuit with conductive materials.

•

Charge the batteries provided with or identified for use with this product only in accordance with the
instructions and limitations specified in this manual.

•

Observe proper polarity orientation between the battery and metallic contacts.

•

To prevent fire or shock hazard, do not expose this product to water or any type of moisture.

66

Appendix
Troubleshooting
If you have difficulty with your telephone, please try the suggestions below. For customer
service, visit our website at www.vtechcanada.com or call 1 (800) 267-7377.

My telephone does not work at all.
• Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone base
to synchronize.
• Charge the battery in the handset for up to 11 hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes before use
(page 4).
• Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
If the other telephone does not work, the problem is probably in the wiring or telephone
service. Contact your telephone service provider.

There is no dial tone.
• Try all the above suggestions.
• Move the handset closer to the telephone base. It may be out of range.
• The telephone line cord may be defective. Install a new telephone line cord.
• Disconnect the telephone base from the telephone wall jack and connect a different
telephone. If there is no dial tone on this telephone either, the problem is in your wiring or
telephone service. Contact your telephone service provider.
• If you have changed your telephone service to digital service from a cable company or a VoIP
service provider, the telephone line may need to be rewired to allow all existing telephone
jacks to work. Contact your service provider for more information.

I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two
to synchronize with the telephone base before producing a dial tone. Wait an extra second
before dialing.
• If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider (charges may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
• If you have changed your telephone service to digital service from a cable company or a VoIP
service provider, the telephone line may need to be rewired to allow all existing telephone
jacks to work. Contact your service provider for more information.
67

Appendix
Troubleshooting
To register HS... and ...see manual appear alternately on the handset and it does
not work at all.
• The handset may be deregistered from the telephone base. Refer to Add and register a
handset on page 60 to register the handset to the telephone base.

My cordless handset isn’t performing normally.
• Make sure you plug the power cord securely into the telephone base. Plug the power adapter
into a different, working electrical outlet without a wall switch.
• Move the cordless handset closer to the telephone base. You may have moved out of range.
• Reset the telephone base. Unplug the electrical power. Wait for 15 seconds then plug it back
in. Allow up to one minute for the cordless handset and telephone base to reset.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.

Low battery shows on the handset screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and install the battery again and use it until fully depleted, then charge the handset
in the telephone base or charger for up to 11 hours.
• If the above measures do not correct the problem, replace the battery.

The battery does not charge in the handset or the handset battery does not
accept charge.
• Make sure the handset is placed in the telephone base or charger correctly.
• Remove and install the battery again, then charge for up to 11 hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes before use
(page 4).
• The battery may be defective. Purchase a new battery.

The CHARGE light is off.
• Clean the charging contacts on the handset, telephone base and/or charger each month with
a pencil eraser or a dry non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in properly (page 2).
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
minute for the handset and telephone base to reset.

68

Appendix
Troubleshooting
The telephone does not ring when there is an incoming call.
• Make sure the ringer volume of the handset and telephone base are not set to off (page 14
and page 15).
• Make sure the telephone line cord and power adapter are plugged in properly (page 2).
• The handset may be too far from the telephone base. Move it closer to the telephone base.
• There may be too many extension phones on the telephone line to allow all of them to ring
simultaneously. Unplug some of them.
• If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider (charges may apply).
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
• Test a working telephone at the telephone wall jack. If another telephone has the same
problem, the problem is in the telephone wall jack. Contact your telephone service provider
(charges may apply).
• The telephone line cord may be defective. Install a new telephone line cord.
• Remove and install the battery again and place the handset in the telephone base.
• Wait for the handset to synchronize with the telephone base. Allow up to one minute for this
to take place.

69

Appendix
Troubleshooting
There is interference during a telephone conversation.
My calls fade out when I am using the cordless handset.
• The handset may be out of range. Move it closer to the telephone base.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.
• Appliances or other cordless telephones plugged into the same circuit as the telephone base
can cause interference. Try moving the appliance or telephone base to another outlet.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or
modem/surge protector) into a different location. If this doesn’t solve the problem, relocate
your telephone or modem farther apart from each other, or use a different surge protector.
• The location of your telephone base can impact the performance of your cordless phone.
For better reception, install the telephone base in a centralized location within your home or
office, away from walls or other obstructions. In many environments, elevating the telephone
base improves overall performance.
• Disconnect the telephone base from the telephone wall jack and plug in a corded telephone.
If calls are still not clear, the problem is probably in the wiring or telephone service. Contact
your telephone service provider (charges may apply).
• If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider (charges may apply).

I get noise, static, or weak signals even when I’m near the telephone base.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by
DSL interference. Contact your DSL service provider for more information about DSL filters.
• You may be able to improve the performance of your cordless phone by installing your new
telephone base as far as possible from any other existing cordless telephone system that
may already be installed.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
• Do not install this phone near a microwave oven or on the same electrical outlet. You may
experience decreased performance while the microwave oven is operating.
• If you plug your phone in with a modem or a surge protector, plug the phone (or modem/
surge protector) into a different location. If this does not solve the problem, relocate your
phone or modem farther apart from one another, or use a different surge protector.
• Relocate your phone to a higher location. The phone may have better reception in a high area.
• If other phones in your home are having the same problem, contact your telephone service
provider (charges may apply).
70

Appendix
Troubleshooting
I experience poor sound quality when using the handset speakerphone.
• For increased sound quality while using the handset speakerphone, place the handset on a
flat surface with the dialing keys facing up.

I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If
you still hear other calls, the problem is probably in the wiring or telephone service. Contact
your telephone service provider.

I hear noise on the cordless handset and the keys do not work.
• Make sure the telephone line cord is plugged in securely.

My caller ID features are not working properly.
• Caller ID is a subscription service. You must subscribe to this service from your telephone
service provider for this feature to work on your telephone.
• The caller may not be calling from an area which supports caller ID.
• Both your and the caller’s telephone service providers must use equipment compatible with
the caller ID service.
• The caller ID information shows after the first or second ring.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.

The telephone does not receive caller ID while on a call.
• Make sure you subscribe to caller ID with call waiting features provided by your telephone
service provider.
• The caller may not be calling from an area which supports caller ID.
• Both your and the caller’s telephone service providers must use equipment compatible with
caller ID service.
• If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
your telephone line, you must install a DSL filter between the telephone line cord and
the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL
interference. Contact your DSL service provider for more information about DSL filters.

71

Appendix
Troubleshooting
Out of range or no pwr at base shows on the handset screen.
• The handset may be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base. Disconnect
the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter
and install the battery again. Place the handset in the telephone base and allow up to one
minute for the handset and telephone base to synchronize.
• Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.

and New voicemail display and I don’t know why.
• Your telephone has voicemail indication that is separate from the built-in answering
system. If
and New voicemail display, your telephone has received a signal from your
telephone service provider that you have a voicemail message waiting for you to retrieve
from them. Contact your telephone service provider for more information on how to access
your voicemail.

I cannot retrieve voicemail messages.
• Your telephone has both a built-in answering system and voicemail indication. They are
independent features and each alerts you to new messages differently (page 54). If you
subscribe to voicemail service from your telephone service provider (charges may apply),
contact your telephone service provider for more information on how to access
your voicemail.

The answering system does not answer after the correct number of rings.
• Make sure the answering system is on. When the answering system is on, the
ANS ON/OFF light on the telephone base should be lit and ANS ON should show
on the handset.
• If toll saver is selected, the number of rings changes to two when there are new messages
waiting (page 51).
• If the memory is full or if the answering system is off, the answering system answers after
10 rings.
• In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 54). To determine how many rings
activate your voicemail, please contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for information
on compatibility with answering systems.

72

Appendix
Troubleshooting
The outgoing announcement is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice towards
the microphone.
• Make sure there is no background noise when recording.

The answering system does not record messages.
• Make sure the answering system is on.
• When the answering machine memory is full, it does not record new messages until some
old messages are deleted.
• If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 54). To determine how many rings
activate your voicemail, contact your telephone service provider.
• If there is a fax machine connected to the same telephone line, try disconnecting the fax
machine. If that solves the problem, consult your fax machine documentation for information
on compatibility with answering systems.

The messages on the answering system are very difficult to hear.
• Press /VOLUME on handset or
listening volume.

VOL on the telephone base to increase the

The messages on the answering system are incomplete.
• If a caller leaves a very long message, part of it may be lost when the answering system
disconnects the call after the preset recording time.
• If the memory on the answering system becomes full during a message, the answering
system stops recording and disconnects the call.
• If the caller’s voice is very soft, the answering system may stop recording and disconnect
the call.

The answering system does not respond to remote commands.
• Make sure your remote access code is correct (page 52).
• Make sure you are calling from a touch-tone telephone. When dialing a number, there should
be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
answering system.
• The answering system may not detect the remote access code when your announcement is
playing. Wait until the announcement is over before entering the code.
• There may be interference on the telephone line you are using. Press the dialing keys firmly
when dialing.

73

Appendix
Troubleshooting
I subscribe to a nontraditional telephone service that uses my computer to
establish connections, and my telephone doesn’t work.
• Make sure your computer is powered on.
• Make sure your Internet connection is working properly.
• Make sure that the software is installed and running for your nontraditional telephone service.
• Make sure to plug your USB telephone adapter into a dedicated USB port on your computer.
Do not plug into a multiple port USB hub (USB splitter) that is not powered.
• In a few rare instances, the USB port on your computer may not have enough power. In
these instances, try using a USB hub with its own external power supply.
• If you are using a firewall, it may prevent access to your nontraditional telephone service
provider. Contact your service provider for more information.

I have accidentally set my LCD language to Spanish or French, and I don’t know
how to change it back to English.
• Press MENU once then enter 364#.

Common cure for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the telephone base.
If it does not respond, try the following (in the order listed):
1. Disconnect the power to the telephone base.
2. Disconnect the battery on the cordless handset.
3. Wait a few minutes before connecting power to the telephone base.
4. Install the battery again and place the cordless handset in the telephone base.
5. Wait for the cordless handset to synchronize with the telephone base. Allow up to one
minute for this to take place.

74

Appendix
Important safety instructions
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a 	
damp cloth for cleaning.
4. Do not use this product near water such as near a bath tub, wash bowl, kitchen sink, laundry tub or 	
swimming pool, or in a wet basement or shower.
5. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
6. Slots and openings in the back or bottom of the telephone base and handset are provided for ventilation. 	
To protect them from overheating, these openings must not be blocked by placing the product on a soft
surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat
register. This product should not be placed in any area where proper ventilation is not provided.
7. This product should be operated only from the type of power source indicated on the marking label.
If you are not sure of the type of power supply in your home or office, consult your dealer or local
power company.
8. Do not allow anything to rest on the power cord. Do not install this product where the cord may be
walked on.
9. Never push objects of any kind into this product through the slots in the telephone base or handset
because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind
on the product.
10. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service
facility. Opening or removing parts of the telephone base or handset other than specified access doors
may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock
when the product is subsequently used.
11. Do not overload wall outlets and extension cords.
12. Unplug this product from the wall outlet and refer servicing to an authorized service facility under the
following conditions:
• When the power supply cord or plug is damaged or frayed.
• If liquid has been spilled onto the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally by following the operating instructions. Adjust only those
controls that are covered by the operation instructions. Improper adjustment of other controls may
result in damage and often requires extensive work by an authorized technician to restore the 	
product to normal operation.
• If the product has been dropped and the telephone base and/or handset has been damaged.
• If the product exhibits a distinct change in performance.
13. Avoid using a telephone (other than cordless) during an electrical storm. There is a remote risk of
electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak. Under certain circumstances,
a spark may be created when the adapter is plugged into the power outlet, or when the handset is
replaced in its cradle. This is a common event associated with the closing of any electrical circuit.
The user should not plug the phone into a power outlet, and should not put a charged handset into
the cradle, if the phone is located in an environment containing concentrations of flammable or
flame-supporting gases, unless there is adequate ventilation. A spark in such an environment could
create a fire or explosion. Such environments might include: medical use of oxygen without adequate
ventilation; industrial gases (cleaning solvents; gasoline vapors; etc.); a leak of natural gas; etc.
15. Only put the handset of your telephone next to your ear when it is in normal talk mode.
16. The power adapters are intended to be correctly oriented in a vertical or floor mount position. The
prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or
cabinet outlet.

SAVE THESE INSTRUCTIONS
75

Appendix
Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless telephones):
Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary
evaluation of the interference between portable wireless telephones and implanted cardiac pacemakers.
Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients
• Should keep wireless telephones at least six inches from the pacemaker.
•

Should NOT place wireless telephones directly over the pacemaker, such as in a breast pocket, when it
is turned ON.

•

Should use the wireless telephone at the ear opposite the pacemaker.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using
wireless telephones.

Operating range
This cordless telephone operates with the maximum power allowed by the Federal Communications
Commission (FCC). Even so, this handset and telephone base can communicate over only a certain
distance - which can vary with the locations of the telephone base and handset, the weather, and the
layout of your home or office.
When the handset is out of range, the handset displays Out of range or no pwr at base.
If there is a call while the handset is out of range, it may not ring, or if it does ring, the call may not connect
well when you press
. Move closer to the telephone base, then press
to answer the call.
If the handset moves out of range during a telephone conversation, there may be interference. To improve
reception, move closer to the telephone base.

ECO mode
This power conserving technology reduces power consumption for optimal battery performance. The ECO
mode activates automatically whenever the handset is synchronized with the telephone base.

76

Appendix
Maintenance
Taking care of your telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with care.
Avoid rough treatment
Place the handset down gently. Save the original packing materials to protect your telephone if you ever
need to ship it.
Avoid water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or handle it with
wet hands. Do not install the telephone base near a sink, bathtub or shower.
Electrical storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For your own safety,
take caution when using electrical appliances during storms.
Cleaning your telephone
Your telephone has a durable plastic casing that should retain its luster for many years. Clean it only with a
soft cloth slightly dampened with water or mild soap. Do not use excess water or cleaning solvents of
any kind.
Remember that electrical appliances can cause serious injury if used when you are wet or standing in
water. If the telephone base should fall into water, DO NOT RETRIEVE IT UNTIL YOU UNPLUG THE
POWER CORD AND TELEPHONE LINE CORD FROM THE WALL. Then remove the telephone by the
unplugged cords.

77

Appendix
About cordless telephones
•

Privacy: The same features that make a cordless telephone convenient create some limitations.
Telephone calls are transmitted between the telephone base and the cordless handset by radio waves,
so there is a possibility that the cordless telephone conversations could be intercepted by radio receiving
equipment within range of the cordless handset. For this reason, you should not think of cordless
telephone conversations as being as private as those on corded telephones.

•

Electrical power: The telephone base of this cordless telephone must be connected to a working
electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made
from the cordless handset if the telephone base is unplugged, switched off or if the electrical power
is interrupted.

•

Potential TV interference: Some cordless telephones operate at frequencies that may cause
interference to televisions and VCRs. To minimize or prevent such interference, do not place the
telephone base of the cordless telephone near or on top of a TV or VCR. If interference is experienced,
moving the cordless telephone farther away from the TV or VCR often reduces or eliminates
the interference.

•

Rechargeable batteries: Exercise care in handling batteries in order not to create a short circuit with
conducting material such as rings, bracelets and keys. The battery or conductor may overheat and
cause harm. Observe proper polarity between the battery and the battery charger.

•

Nickel-metal hydride rechargeable batteries: Dispose of these batteries in a safe manner. Do not
burn or puncture the battery. Like other batteries of this type, if burned or punctured, they could release
caustic material which could cause injury.

The RBRC® seal
The RBRC® seal on the nickel-metal hydride battery indicates that VTech Communications, Inc. is voluntarily
participating in an industry program to collect and recycle these batteries at the end of their useful lives,
when taken out of service within the United States and Canada.
The RBRC® program provides a convenient alternative to placing used nickel-metal hydride batteries into
the trash or municipal waste, which may be illegal in your area.
VTech’s participation in RBRC® makes it easy for you to drop off the spent battery at local retailers
participating in the RBRC® program or at authorized VTech product service centers. Please call
1 (800) 8 BATTERYTM for information on Ni-MH battery recycling and disposal bans/restrictions in your area.
VTech’s involvement in this program is part of its commitment to protecting our environment and conserving
natural resources.
RBRC® is a registered trademark of Rechargeable Battery Recycling Corporation.

78

Appendix
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or
“you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects
in material and workmanship, pursuant to the following terms and conditions, when installed and used
normally and in accordance with the Product operating instructions. This limited warranty extends only to the
Consumer for Products purchased and used in the United States of America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during the
limited warranty period (“Materially Defective Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at
VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new
or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or
refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment.
Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the
repaired or replacement Products to you in working condition. You should expect the repair or replacement
to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech
repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited
warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date
the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year
warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper
installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an
authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or
cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have
been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or
Canada, or used for commercial or institutional purposes (including but not limited to Products used for
rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 on the next page); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems
outside the unit.

79

Appendix
Limited warranty
How do you get warranty service?
To obtain warranty service, please visit our website at www.vtechcanada.com or call 1 (800) 267-7377.
NOTE: Before calling for service, please review the user’s manual - a check of the Product’s controls and
features may save you a service call.
Except as provided by applicable law, you assume the risk of loss or damage during transit and
transportation and are responsible for delivery or handling charges incurred in the transport of the
Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty.
Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the
Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not
meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of
repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the
repair of Products that are not covered by this limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location
along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and
the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other
written or oral communications related to this Product. VTech provides no other warranties for this Product.
The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other
express warranties. No one is authorized to make modifications to this limited warranty and you should not
rely on any such modification.
State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other
rights, which vary from state to state or province to province.
Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an
unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase.
Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation
may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential,
or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other
associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use
of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to you.

Please retain your original sales receipt as proof of purchase.

80

Appendix
FCC, ACTA and IC regulations
FCC Part 15
This equipment has been tested and found to comply with the requirements for a Class B digital device
under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended
to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications to this equipment not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation. Privacy of communications may not be
ensured when using this telephone.
To ensure safety of users, the FCC has established criteria for the amount of radio frequency energy that
can be safely absorbed by a user or bystander according to the intended usage of the product. This product
has been tested and found to comply with the FCC criteria. The handset may be safely held against the ear
of the user. The telephone base shall be installed and used such that parts of the user’s body other than the
hands are maintained at a distance of approximately 20 cm (8 inches) or more.
This Class B digital apparatus complies with Canadian ICES-003.
FCC Part 68 and ACTA
This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the
Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment
contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be
provided to your telephone service provider upon request.
The plug and jack used to connect this equipment to premises wiring and the telephone network must
comply with applicable Part 68 rules and technical requirements adopted by ACTA. A compliant telephone
cord and modular plug is provided with this product. It is designed to be connected to a compatible modular
jack that is also compliant. An RJ11 jack should normally be used for connecting to a single line and an
RJ14 jack for two lines. See the installation instructions in the user’s manual.
The Ringer Equivalence Number (REN) is used to determine how many devices you may connect to your
telephone line and still have them ring when you are called. The REN for this product is encoded as the 6th
and 7th characters following the US: in the product identifier (e.g., if ## is 03, the REN is 0.3). In most, but
not all areas, the sum of all RENs should be five (5.0) or less. For more information, please contact your
telephone service provider.
This equipment may not be used with Party Lines. If you have specially wired alarm dialing equipment
connected to your telephone line, ensure the connection of this equipment does not disable your alarm
equipment. If you have questions about what will disable alarm equipment, consult your telephone service
provider or a qualified installer.

81

Appendix
FCC, ACTA and IC regulations
If this equipment is malfunctioning, it must be unplugged from the modular jack until the problem has been
corrected. Repairs to this telephone equipment can only be made by the manufacturer or its authorized
agents. For repair procedures, follow the instructions outlined under the Limited warranty. If this equipment
is causing harm to the telephone network, the telephone service provider may temporarily discontinue your
telephone service. The telephone service provider is required to notify you before interrupting service.
If advance notice is not practical, you will be notified as soon as possible. You will be given the opportunity
to correct the problem and the telephone service provider is required to inform you of your right to file a
complaint with the FCC. Your telephone service provider may make changes in its facilities, equipment,
operation, or procedures that could affect the proper functioning of this product. The telephone service
provider is required to notify you if such changes are planned.
If this product is equipped with a corded or cordless handset, it is hearing aid compatible.
If this product has memory dialing locations, you may choose to store emergency telephone numbers
(e.g., police, fire, medical) in these locations. If you do store or test emergency numbers, please:
Remain on the line and briefly explain the reason for the call before hanging up.
Perform such activities in off-peak hours, such as early morning or late evening.
Industry Canada
Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference, including interference that may cause undesired operation.
The term ‘’IC:‘’ before the certification/registration number only signifies that the Industry Canada technical
specifications were met.
The Ringer Equivalence Number (REN) for this terminal equipment is 0.1. The REN is an indication of
the maximum number of devices allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the requirement that the sum of the
RENs of all the devices does not exceed five.
This product meets the applicable Industry Canada technical specifications.

Technical specifications
Frequency control

Crystal controlled PLL synthesizer

Transmit frequency

Handset: 1921.536-1928.448 MHz
Telephone base: 1921.536-1928.448 MHz

Channels

5

Nominal effective
range

Maximum power allowed by FCC and IC. Actual operating range may vary
according to environmental conditions at the time of use.

Power requirements

Handset: 2.4V Ni-MH battery
Telephone base: 6V DC @ 400mA
Charger: 6V AC @ 300mA

Memory

Directory: 50 memory locations; up to 30 digits and 15 characters
Caller ID log: 50 memory locations; up to 24 digits and 15 characters

82

Index
A

E

About caller ID 42
About cordless telephones 78
Add a directory entry 35–36
Add a handset 60
Alphabetical search 37
Announcement 48–49
Answer a call 23
Answering system 48–59
Answering system and voicemail 54

Edit a directory entry 38
End a call 23

F
Find handset 29
Flash 24

H

Battery 66
Battery charging 4
Battery installation 3

Handset icons 65
Handset layout 12–13
Handset lights 64
Handset locator 29
Handset ringer 14
Home area code 21

C

I

B

Call intercept 56
Call screening 51, 56
Call waiting 24
Caller ID 42–47
Caller ID log screen messages 47
Cardiac pacemakers 76
Chain dialing 27
Charger installation 2
Charging 4
Clock 17

Icons 65
Implanted cardiac pacemakers 76
Important safety instructions 75
Indicators 64–65
Installation 2, 3, 5–7

J
Join a call 30

K

D

Key tone 21

Date 17
Delete a directory entry 38
Delete a speed dial entry 41
Delete answering system messages 57, 58
Delete memos 58
Deregister handsets 61
Dial a caller ID log entry 44
Dial a directory entry 37
Dial a speed dial entry 40
Dial mode 22
Dialing pause 23, 35, 36, 38, 46
Directory 34–41
Display screen messages 47, 62–63
DSL filter 2

L
Language 18, 53
Layout 9–13
Lights 64
Limited warranty 79–80
Listening volume 24, 56, 57

83

Index
M

S

Make a call 23
Memos 58
Menu 14
Message capacity 55
Message playback 56–57
Missed call indicator 43
Multiple handset use 30–33
Mute 24, 25

Safety instructions 75
Screen icons 65
Set date and time 17
Settings 14–22, 48–53
Share an outside call 30
Speaker 25
Speed dial 39–41
Store a directory entry 35–36
Store a speed dial entry 39

N

T

New message indication 55

Technical specifications 82
Telephone base icons 65
Telephone base installation 2
Telephone base layout 9–11
Telephone base lights 64
Telephone base ringer volume 15
Temporary ringer silencing 25
Temporary tone dialing 25
Time and date setting 17
Tone dialing 22, 25
Transfer a call 28
Troubleshooting 67–74

O
Operation 23–29, 54–59

P
Pacemaker patients 76
Paging handset 29
Parts checklist 1
Play memos 58
Predial a call 23
Pulse dialing 22, 25

Q

U

Quiet mode 16

Using the menu 14

R

V

Record memos 58
Record your own announcement 48
Redial 26
Register a handset 60
Remote access 52, 59
Review the caller ID log 44
Review the directory 37
Ringer 14, 15
Ringer tone 15
Ringer volume (handset) 14
Ringer volume (telephone base) 15

Voice language 53
Voicemail 19, 20, 54
Volume 14, 15, 24, 56, 57

W
Wall mount installation 5–7
Warranty 79–80
Web address 29

84

VTECH TELECOMMUNICATIONS LTD.
A member of THE VTECH GROUP OF COMPANIES.
VTech is the registered trademark of VTech Holdings Limited.
Copyright © 2013 for VTECH TELECOMMUNICATIONS LTD.
All rights reserved. Version 1 07/13.



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Create Date                     : 2013:07:18 09:55+08:00
Metadata Date                   : 2013:07:18 09:55:41+08:00
Modify Date                     : 2013:07:18 09:55:41+08:00
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Page Count                      : 89
Creator                         : Adobe InDesign CS2 (4.0)

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