Wacom Cintiq 12Wx Installation Guide & Hardware Manual, DTZ 1200W

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Installation Guide & Hardware Manual

Model: DTZ-1200W

Wacom Cintiq® 12WX

Installation Guide & Hardware Manual

Version 2.0, Rev C2510

Copyright © Wacom Co., Ltd., 2010

All rights reserved. No part of this manual may be reproduced except for your express personal use.

Wacom reserves the right to revise this publication without obligation to provide notification of such changes.

Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the

right to change any specifications and product configurations at its discretion, without prior notice and without

obligation to include such changes in this manual.

The above year indicates when this manual was prepared. However, the date of release to the users of the

“manual” is simultaneous with the introduction into the market of the applicable Wacom product.

DuoSwitch is a trademark, and Cintiq and Wacom are registered trademarks of Wacom Co., Ltd.

Adobe, Reader, and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in

the United States and/or other countries. Microsoft, Windows, and Vista are either registered trademarks or

trademarks of Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and

Macintosh are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

Any additional company and product names mentioned in this documentation may be trademarked and/or

registered as trademarks. Mention of third-party products is for informational purposes only and constitutes

neither an endorsement nor a recommendation. Wacom assumes no responsibility with regard to the

performance or use of these products.

ExpressKey is a registered trademark of Ginsan Industries, Inc., and is used with permission.

Introduction and overview

Page 1

INTRODUCTION AND OVERVIEW

The Wacom® Cintiq® 12WX interactive pen display combines the benefits of a Liquid Crystal Display

(LCD) with the control, comfort, and productivity of Wacom’s cordless, battery-free pen technology.

This gives you a direct pen-on-screen interface for your computer.

The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a TFT

color display, and the Wacom Grip Pen.

Cintiq comes with an integrated display stand, enabling you to use the pen display flat on your desk or

at an incline. Your pen display also includes a rotation pivot, enabling you to rotate the display as you

work.

This manual describes how to install and use your Cintiq pen display.

• See “Your new Cintiq” on page 7 before unpacking or setting up the Cintiq pen display.

• To learn about the many features of your product, see “Cintiq pen display components” on

page 8.

• Follow all instructions carefully when installing your product. See “Installation” on page 11.

• There are many ways to use Cintiq. See “Working with your Cintiq” on page 18 for details.

• Use the Wacom Tablet control panel to customize your pen and pen display settings. To learn

more, see “Customizing” on page 27.

The following kinds of information are not included with this product: information about your specific

computer hardware or operating system, or information about your application software. Your best

source for this information is the set of manuals and discs that came with your hardware, operating

system, or application.

Wacom’s philosophy is to continually improve all of its products. As a result, engineering changes

and improvements are made from time to time. Therefore, some changes, modifications, and

improvements may not be covered in this document.

Precautions

Page 2

PRECAUTIONS

To ensure the safe usage of your product, be sure to follow all instructions, cautions, and warnings

found within this manual. Failure to do so could cause the loss of data or damage to your computer.

Failure to do so could also void your warranty, in which case Wacom shall have no responsibility to

repair or replace the product.

PHYSICAL LOCATION

ENVIRONMENT

Warning This symbol indicates an item that, if disregarded, may lead

to loss of human life or serious injury.

Caution This symbol indicates an item that, if disregarded, may lead

to human injury or damage to personal property.

Warning This symbol indicates an item that, if disregarded, may lead

to loss of human life or serious injury.

Exercise due care and diligence whenever engaging in a described action.

Warning The interactive pen display is solely applicable in normal office environments but may be

used also as center consoles in climate controlled environments. The product was

tested by Wacom for the usage in a normal office environment only and there was no

particular inspection with regards to its compatibility in medical and military application

areas. In addition, the interactive pen display is neither waterproofed nor explosion-

resistant. It serves and can be used solely as a passive display and input device. In all

applications that are not designated for its sole usage, no information on the functionality

and possible malfunctions of the interactive pen display can be supplied due to inadequate

execution of tests. The adoption of the interactive pen display in other application areas

than normal office environments is at the user’s risk.

Temperature and Humidity

• Operating temperature and humidity: 5° to 35°C, 20 to 80% RH

• Storage temperature and humidity: -10° to 60°C, 20 to 90% RH

Caution Do not use or store Cintiq where:

• Temperature changes are severe or exceed specifications (e.g., outdoors or inside

a vehicle).

• The pen display, the Grip Pen, and the converter unit are exposed to direct sunlight or

heat from an appliance, or are exposed to water or any other kind of liquid.

Caution Do not use Cintiq in a dusty environment; this may damage the unit.

Precautions

Page 3

USAGE

HANDLING

Warning Only use the converter unit and power adapter that came with Cintiq. If a different type of

converter or power adapter are used, Cintiq will not work properly or may be damaged.

Using a different type of converter or power adapter also has the potential to result in fire.

Use of a different converter or power adapter will void your warranty.

Caution Be sure to use a grounded power source when applying power to Cintiq.

Caution Do not connect or disconnect the video or power cables while Cintiq or your computer are

turned on; this may damage the display, converter unit, or computer video card. In this

case, Wacom shall have no responsibility to repair or replace the product.

Caution This product is for use with a DVI or VGA video card; using an inappropriate video card may

damage Cintiq.

Caution Do not block the display panel or converter unit ventilation holes; this may overheat and

damage the units.

When not using Cintiq for long periods of time, unplug the power adapter from the AC outlet.

Warning High Voltage. Do not open or disassemble the Cintiq pen display or converter unit. There is

a risk of electrical shock when the casings are open. This will also void your warranty and

Wacom shall have no responsibility to repair or replace the product.

Warning If the LCD screen has been damaged, DO NOT touch any liquid that may be leaking from it;

this liquid is an irritant. In case of contact with skin, eyes, or mouth, rinse immediately with

running water for at least 15 minutes or more. If contact is made with the eyes or mouth,

also consult a physician.

Warning

– LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE

RECYCLED OR DISPOSED OF ACCORDING TO LOCAL, STATE OR FEDERAL

LAWS.

The Cintiq pen display has a backlight which contains mercury (Hg). Be sure to dispose of

properly, and to manage any disposal of this unit in accordance with your local ordinances

and laws.

Warning Choking hazard. Prevent children from swallowing the pen tip or side switch. The pen tip or

side switch may accidentally be pulled out if children are biting on them.

Caution Do not disassemble the Grip Pen. This may cause the device to malfunction. In this case,

Wacom shall have no responsibility to repair or replace the product.

Caution Do not scratch the display screen. Avoid placing sharp objects on the display screen

surface.

Caution Avoid intensive shock or vibration to Cintiq, the converter unit, or the Grip Pen.

Hitting or dropping Cintiq may damage the display screen or other components.

Hg

Precautions

Page 4

Caution Do not put heavy articles on the pen display or push against it with a strong force; this may

break the stand mechanism or damage the display screen. Do not overload the unit when

the stand is open or the stand may break.

Caution When opening or closing the stand, hold the stand carefully as you adjust it to prevent injury

or damage to the product. Be careful to not let your fingers get caught in the moveable gap

of the stand mechanism.

Caution Do not place heavy articles on the Cintiq cabling, repeatedly bend the cables sharply, or

apply heavy stress to the cable connectors; this may damage the unit or cabling.

Caution Do not excessively bend or crimp the cabling.

Caution If the pen tip becomes sharp or angular, it may damage the coating on the display screen.

Please replace the pen tip if necessary.

Caution Do not use any organic solvent (e.g., alcohol) or even mild detergent to clean the display

screen. Use of these cleaners can damage the coating on the screen. Damage of this kind

is not covered by the manufacturer's warranty.

• To clean the display screen, use an anti-static cloth or a slightly damp cloth.

When cleaning, apply only a light amount of pressure to the display screen and do not

make the surface wet.

• To clean the Cintiq casing, converter unit, or Grip Pen, use a soft cloth with mild

detergent (such as dish washing liquid) diluted with water.

• Before cleaning, always disconnect your product from the AC power source.

Caution Do not expose Cintiq to high voltage electrostatic discharges or to a build-up of an

electrostatic charge on the LCD screen. This may result in a temporary discoloration and

blotching of the display. If discolorations occur, leave the display on and the discolorations

should disappear within a few hours.

Reuse, recycling, and recovery. You are urged to recycle this product when replacing it with

a newer product or when it has outlived its useful life by bringing it to an appropriate

collection point for recyclable materials in your community or region. By doing this, you can

help improve the environment of your community as well as minimize the potential negative

effects created should any hazardous substance that may possibly be present within waste

material reach the environment during the disposal process.

Within the European Union, users are required not to dispose of Waste Electrical and

Electronic Equipment (WEEE) as unsorted municipal waste, according to the Directive

2002/96/EC of the European Parliament and of the Council of 27 January 2003, or the

corresponding local laws of the Member States. Products for which this is applicable will be

marked with the WEEE symbol shown at the beginning of this note unless this is not feasible

because of the size or the function of the product. Wacom products are subject to the

Directive 2002/96/EC and therefore you should always collect them separately and bring

them to the appropriate collection point in your community or region.

Wacom pen display products comply with the European Union RoHS Directive 2002/95/EC

(RoHS Directive).

Contents

Page 5

CONTENTS

INTRODUCTION AND OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

PRECAUTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Physical location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

YOUR NEW CINTIQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Cintiq pen display components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Converter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Step 1: display installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Display cabling diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Step 2: pen tablet installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

USB cable installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Software installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

WORKING WITH YOUR CINTIQ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using the Grip Pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Basic pen operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Pen display controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Using the ExpressKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Using the Touch Strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Setting up your work area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Adjusting display incline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Rotating the tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Attaching the accessory feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

CUSTOMIZING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Opening the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Learning more about Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Customization basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Calibrating Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Adjusting clock and phase (VGA only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Adjusting the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Factory presets, auto-sync, and color calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

On Screen Display (OSD) settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Power saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Contents

Page 6

TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Testing Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Testing controls and input tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Testing the ExpressKeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Testing the Touch Strips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Testing a pen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Display troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

General display problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

VGA problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Pen tablet troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Windows-specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Macintosh-specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Technical support options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Obtaining driver downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

APPENDIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Caring for Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Replacing the pen tip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Using a mounting fixture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Pen and digital ink capabilities in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

About the Windows Tablet PC Input Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Uninstalling Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Cintiq 12WX (model DTZ-1200W) general specifications . . . . . . . . . . . . . . . . . . . . .59

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Pen tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Converter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Power adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Grip Pen (model ZP-501E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Ordering parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Radio and television interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Federal Communications Commission (FCC) notice . . . . . . . . . . . . . . . . . . . . . . . . .64

Industry Canada (Canada only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

CE declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Warranty (Worldwide, Except for Europe, Africa and Middle East) . . . . . . . . . . . . . . . . .66

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Warranty Service in the U.S.A. and Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Warranty Service Outside of the U.S.A. and Canada . . . . . . . . . . . . . . . . . . . . . . . . .67

Licence warranty conditions (Europe, Africa and Middle East) . . . . . . . . . . . . . . . . . . . .68

Software Licence Agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Cintiq exchange policy (Europe, Africa and Middle East) . . . . . . . . . . . . . . . . . . . . . . . .71

Your new Cintiq

Page 7

YOUR NEW CINTIQ

PACKAGE CONTENTS

Carefully unpack all items and place them on a desktop or stable work surface. Verify that your

package contents are complete. To avoid damage, see the instructions on the following pages before

setting up and using Cintiq.

Note: Some configurations may include additional CDs or DVDs containing application software. To install these

applications, review the instructions that came with those CDs or DVDs. Retain the package box for use

when storing or shipping Cintiq.

Cintiq 12WX (model DTZ-1200W) pen

display with attached cable

Power supply (POW-A102)

and

power cable

Grip Pen with replacement nibs, pen stand,

and nib removal set

(ZP-501E, PST-A034, and FUZ-A131)

Installation Guide & Hardware Manual

(this manual)

Wacom Pen Tablet Driver CD

(contains the driver software)

DVI-I to VGA cable

(STJ-A259)

DVI cable

(STJ-A260)

USB cable

(STJ-A258)

Converter unit

(PLB-03)

Accessory set of 4 rubber feet

(PAS-A063)

Your new Cintiq

Page 8

CINTIQ PEN DISPLAY COMPONENTS

Your product has many features and components with which you will want to become familiar.

FRONT VIEW

The display and tablet sensor function as an integrated output and input device. The tablet sensor

reports pen coordinates, pressure, tilt, switch, eraser, and other information.

Power LED

Lights blue when power has been

supplied to Cintiq and a video

signal is present.

Glows orange when no video

signal is detected by Cintiq.

(e.g., Your computer is turned off,

starting up, or has entered a power

management mode in which video

signals are not sent.)

Status LED

Lights blue when the pen is in the active area of the pen display and the pen tip,

eraser, or side switch are pressed. The USB cable must be plugged into an

active USB port and a video signal must be present before the LED will light.

ExpressKeys

All ExpressKeys can be

customized to simulate

modifier keys, keystrokes,

and other frequently used

functions. A Display Toggle

function is also available,

enabling you to toggle the

screen cursor between the

Cintiq pen display and your

other displays. See page 21.

Touch Strip

Slide your finger over the

Touch Strips to zoom, scroll,

or perform custom keystroke

actions. See “Pen display

controls” on page 21.

Your new Cintiq

Page 9

REAR VIEW

Display stand

Enables you to you to adjust the incline of

the working surface. See “Adjusting

display incline” on page 25.

The unit can also be fixed to a VESA 75

standard mounting fixture. See “Using a

mounting fixture” on page 55.

Integrated cable

Connects to the converter unit.

Carries all data, video, and power

signals to and from the pen display.

Rotation pivot

Allows rotating the Cintiq.

See “Rotating the tablet” on

page 26.

Important: Always store the pen display on a stable surface or in its original packing carton when not

in use. Do not bend or crimp the cable.

Security slot

Allows easy attachment of a security

cable. (Located on upper edge of unit.)

Pen tether attachment point

If using a pen tether, connect it

to the attachment point located

on either side of the unit.

Stand latch

Slide to the side to unlock the display

stand from the closed position.

Power switch

Turns power on or off.

(Located on upper edge

of unit.)

Your new Cintiq

Page 10

CONVERTER UNIT

The converter unit provides an interface for all video and data signals passing between the Cintiq

pen display and your computer. The unit also routes input power from the supply adapter to your pen

display.

On Screen Display (OSD) controls

Use these controls to adjust the display settings.

See “Adjusting the display” on page 31.

DVI/VGA (digital/analog) switch

Set this switch for the video connection you will be using.

For DVI, move switch left (toward the connector).

For VGA, move switch right.

Pen display cable connector

Connects to the pen display’s integrated cable.

DVI-I video connector

Accepts an incoming DVI or VGA

video signal from your computer.

USB-A connector

For USB connection to your computer.

Power plug

For power input connection to the power supply adapter.

Installation

Page 11

INSTALLATION

The computer treats the interactive pen display as two separate devices (the display and the pen

tablet). Therefore, the installation process is completed in two stages:

• First install as a display.

• Then install as a pen tablet.

Both stages require hardware and software installations and adjustments. Carefully follow ALL

instructions.

Important: You MUST install the Wacom driver software for correct pen-on-screen functionality.

SYSTEM REQUIREMENTS

Before installing Cintiq, be sure your computer meets the following minimum system requirements:

• PC. Windows 7, Vista™, XP (32 and 64 bit). DVI or VGA connector, available USB port, and

CD-ROM drive.

• Macintosh. OS X, v10.4 or greater. DVI or VGA video connector, available USB port, and

CD-ROM drive.

Cintiq supports both digital (DVI) and analog (VGA) video signals. If updating your video card, first

complete the video card installation before connecting Cintiq. If you have another display that is

compatible with your video card, you can use that display to verify the video card is operating

correctly.

Although you can connect Cintiq to either a DVI or VGA video card, connecting to a DVI video card

generally results in optimum performance.

Notes:

Cintiq can be used alone or with another display, such as a CRT monitor or LCD projector.

To use Cintiq with another display, you will need two video cards or a video card with dual

output.

Depending on the capabilities of your video card and operating system, you may be able to set

up Cintiq as a mirrored, extended, or independent display. See your video card documentation

for more information on its capabilities.

When working with more than one monitor, Cintiq will map to the monitors based upon how

your system is configured. By default, if you are in mirror mode, the pen tablet will map to the

entire space on each monitor. See your hardware and operating system documentation for

details on configuring your computer and operating system for use with multiple monitors.

A Display Toggle function is available for use with multiple display systems. This enables you to

toggle the screen cursor between Cintiq and your other displays. For more information, see

“Using the ExpressKeys” on page 22.

Installation

Page 12

STEP 1: DISPLAY INSTALLATION

In this step, Cintiq is installed as a display on your system.

Important: Never connect or disconnect the video or power cables while your computer or Cintiq are

powered on. This can damage the display or video card.

1. Turn off your computer.

2. If your computer has only one video connector, you will need to unplug your previous monitor or

add a second video card. Determine if your computer has a digital (DVI) or analog (VGA)

connector, and set the DVI/VGA switch located on the converter unit for the video connection you

are using. See – A – in the connection diagram on page 13.

3. Making sure to tighten the thumbscrews on the connectors, follow the instructions below for your

video connector. See – B – in the connection diagram.

4. Plug the pen display’s integrated cable into the matching connector on the converter unit.

When fully seated, the connector will snap into place. See – C – on the next page.

5. Connect the power adapter to the converter unit. Then connect the adapter’s power cable and

plug the adapter into an AC outlet. See – D – and – E – in the connection diagram.

6. Turn on Cintiq. The power LED will light orange.

For DVI operation, connect the Cintiq video cable between the DVI-I

connector located on the converter unit and the DVI-D or DVI-I

connector on your video card.

For VGA operation, connect the Cintiq video cable between the DVI-I

connector located on the converter unit and the VGA connector on

your video card.

If connecting to a Mac Mini DisplayPort, you will need to obtain an

appropriate adapter. For best results the Apple Mini DisplayPort to

Dual-Link DVI Adapter is recommended. Adapters can be purchased

at various retail outlets and through the online Apple Store.

Connect the adapter between the Cintiq video cable and your

Macintosh.

DVI-I connector

DVI-D connector

VGA connector

Installation

Page 13

DISPLAY CABLING DIAGRAM

Cintiq

– B – DVI or VGA

video card

Rear panel

of computer

Power adapter

– D –

To AC ou t let

– E –

Caution Make sure your video card has a DVI or VGA connector, and that you correctly set the Cintiq

DVI/VGA switch for the video connection you are using.

Use only the converter unit and power adapter that came with Cintiq; use of an improper

converter or power adapter may damage the unit.

Do not connect or disconnect the video or power cables while Cintiq or your computer are turned

on – this can damage the display or computer video card.

Make sure that the display refresh rate does not exceed the maximum vertical frequency that

Cintiq can support. See “Product specifications” on page 59 for details.

– A –

– C –

DVI VGA

Installation

Page 14

7. Next, turn on your computer.

For Windows: Cintiq will automatically install as a default monitor. To identify the unit as a pen

display and install the color calibration profile:

For Macintosh, a color profile is added to your color management system during the driver

software installation process. To activate this color profile for use with Cintiq, you may need to

select the Cintiq profile in the system’s ColorSync Utility control panel. For details, see the color

management information in your operating system and application documentation.

A) Open the CONTROL PANEL folder.

• For Windows 7 and Vista, under APPEARANCE AND PERSONALIZATION select ADJUST

SCREEN RESOLUTION.

• For Windows XP, open the DISPLAY PROPERTIES control panel and select the

SETTINGS tab.

If you have more than one monitor, click IDENTIFY MONITORS to determine which display

corresponds to the pen display. Select the number corresponding to Cintiq.

B) Click ADVANCED SETTINGS....

C) Select the MONITOR tab and click PROPERTIES.

D) Select the DRIVER tab and click UPDATE DRIVER.... An update driver dialog or Wizard will

appear.

E) Insert the Wacom Pen Tablet Driver CD. If the Wacom Tablet installation menu displays,

close it.

Windows 7 and Vista:

•Select B

ROWSE MY COMPUTER FOR DRIVER SOFTWARE.

• Enter the drive letter for the Wacom Pen Tablet Driver CD and click NEXT.

• After the installation is complete, close any open control panel windows.

Windows XP:

• The Wizard will ask if Windows can search for software. Choose NO, NOT THIS TIME

and click NEXT.

•Select I

NSTALL FROM A LIST OR SPECIFIC LOCATION (ADVANCED), and click NEXT.

•Select D

ON’T SEARCH. I WILL CHOOSE THE DRIVER TO INSTALL, and click NEXT.

• Select the pen display option and click HAVE DISK.... Enter the letter of your

CD-ROM drive (e.g., E:\), and click OK.

• Follow the prompts. (If the HARDWARE INSTALLATION dialog box displays, click

CONTINUE ANYWAY.) After installation is complete, click FINISH and close any open

control panel windows.

Installation

Page 15

8. As necessary, configure the display control panel settings for the proper size and color resolution.

See the “Product specifications” on page 59 for details about the maximum (native) resolution and

other resolution sizes that can be used with Cintiq. The display size and color resolution may be

constrained by the capabilities of your video card.

Windows: If you are using Cintiq as a secondary display, you may first need to enable Cintiq in

your display properties control panel.

To fine-tune the display, see “Adjusting the display” on page 31. If using analog (VGA) mode, see

“Adjusting clock and phase (VGA only)” on page 30.

9. After the LCD monitor portion of the installation is working to your satisfaction, move on to Step 2:

pen tablet installation.

For troubleshooting tips, see “Troubleshooting” on page 37.

Notes:

If your graphics card does not support the Cintiq’s native resolution of 1280 x 800 pixels, check

with your graphics card manufacturer for a driver update.

Each Cintiq LCD panel is produced under stringent quality standards. Production techniques

cannot guarantee an absolutely perfect display, and some panels may exhibit a certain number

of pixels that show an incorrect color. See the “Product specifications” on page 59 for more

information.

If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré

pattern.

Do not apply excessive pressure on the display screen surface, it may cause the appearance of

a moiré or pooling pattern. If this occurs, use less pressure on the display screen when working

with the pen.

When a still image is displayed for a long period of time, an after-image may remain for a short

time. To prevent this, use a screen saver or other power management feature.

To extend the life of the pen display backlight, set your computer’s power management to turn

off the display when it is not in use for extended periods of time.

Installation

Page 16

STEP 2: PEN TABLET INSTALLATION

In this step, Cintiq is installed as a pen tablet.

USB CABLE INSTALLATION

1. First plug the USB cable into the USB connector located on the converter unit.

2. Plug the other end of the cable into an available USB port on your computer or into a USB hub.

Next, install the pen tablet software. See “Software installation” on page 17.

Computer

To USB port

USB connector

Installation

Page 17

SOFTWARE INSTALLATION

Important: You MUST install the Wacom pen tablet driver software for correct pen-on-screen

functionality.

Save your work and close all open applications. Temporarily disable any virus protection programs.

• Insert the Wacom Pen Tablet Driver CD into your computer’s CD-ROM drive. If the software

installer menu does not automatically display, double-click on the INSTALL icon located on the CD.

• Click INSTALL TABLET and follow the prompts to install the driver software.

• Reactivate your virus protection program.

• After completing the software installation, make sure you can use your pen on the Cintiq display

screen to move the screen cursor.

When you place the pen tip on the display screen, the screen cursor should immediately jump to a

corresponding position approximately beneath the pen tip. Lift the pen tip and place it on the

display screen surface in a different location. The screen cursor should again jump to the new

position. This is known as absolute positioning, and enables you to position the screen cursor

without having to drag your pen across the display screen surface.

• Be sure to check the Read Me file for updated information. If you have trouble installing Cintiq,

see “Troubleshooting” on page 37.

Notes:

Driver installation automatically activates the new pen input functions available within Microsoft

Windows 7, Vista, and Office 2007 or later (except for Windows 7 Starter and Home Basic, and

Windows Vista Home Basic). Visit the Wacom web site at www.wacom.com/vista for additional

information on using your Wacom pen in Windows.

User-specific preferences are supported. After logging in, each user can customize their

personal settings in the Wacom Tablet control panel. Switching to another user will

automatically load the settings for that user.

If the pen display does not respond properly or you lose cursor control, the pen display

preferences may be corrupted. You can delete the current preference settings and return the

pen display to its factory default condition. See the Software User’s Manual for details on

managing preferences.

To uninstall the software driver, see “Uninstalling Cintiq” on page 58.

Next, see “Calibrating Cintiq” on page 29 to precisely align the screen cursor to the pen tip.

Working with your Cintiq

Page 18

WORKING WITH YOUR CINTIQ

USING THE GRIP PEN

The pen is cordless, battery-free, and sensitive to the tilt and pressure you exert upon it. Hold the Grip

Pen as you would a normal pen or pencil. As you work, you can rest your hand lightly on the Cintiq

display screen, just as if it were a drawing board or sheet of paper. You can tilt the pen in any way that

feels most comfortable for drawing.

Important: Only use a pen that is compatible with Cintiq, such as the pen that shipped with the unit or

any of the pens from the Intuos3 product line (see “Accessories” on page 62). Other pens may

not function properly. Also, the Cintiq pen tip is specifically designed for use with the Cintiq pen

display – the tips on other pens could damage the protective coating on the display screen.

For information on customizing the pen settings, see “Customizing” on page 27.

Eraser: When the eraser is brought

within 5 mm (0.2 inch) of the

display the tablet reports the pen

location. Pressure information is

reported as you press down on the

eraser. By default, the eraser

function is set to ERASE.

DuoSwitch (side switch): Make sure the programmable switch is in a

convenient location where you can toggle it with your thumb or

forefinger, but not accidentally press it while drawing. You can use the

switch whenever the pen tip is within 5 mm (0.2 inch) of the tablet

surface; you do not need to touch the pen tip to the tablet. Toggle the

switch in either direction to activate the button functions. By default, the

upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT

CLICK.

Pen tip (replaceable nib): The pen is activated as soon as it is brought

within 5 mm (0.2 inch) of the pen display screen. This allows you to

position the screen cursor without touching the pen tip to the display

screen. When pressure is applied to the pen tip, the pen simulates a

primary mouse button click. The tip click pressure can be adjusted in the

Wacom Tablet control panel. By default, the tip function is set to CLICK.

When the Grip Pen is not in

use, place it in the pen

stand or lay it flat on your

desk.

To maintain the sensitivity

of your pen, do not store

the pen in a container

where it will rest on its tip or

eraser.

Working with your Cintiq

Page 19

BASIC PEN OPERATIONS

Positioning: To position the screen cursor, move the pen slightly above the Cintiq

display screen without touching the screen surface. Press the pen tip on the

display screen to make a selection.

Note: You must calibrate the pen display to correctly align the screen cursor with

the pen tip. (See “Calibrating Cintiq” on page 29.) If the screen cursor does not

jump to a position close to the pen tip when you place the pen on the display

screen, then the pen display software driver may not be installed or is not loading.

Install the driver software if necessary. Otherwise, see “Troubleshooting” on

page 37.

Clicking: Tap the display screen once with the pen tip, or touch the pen to the

display screen with enough pressure to register a click.

Tip: You can make navigating with the pen easier by configuring Windows to select

when the pen is over an icon and to launch the icon with a single click. To turn

on this feature, first open a folder.

For Windows 7 and Vista, from the ORGANIZE pull-down menu choose FOLDER

AND SEARCH OPTIONS. From the GENERAL tab select SINGLE-CLICK TO OPEN AN

ITEM (POINT TO SELECT).

For Windows XP

, from the TOOLS pull-down menu choose FOLDER OPTIONS....

From the GENERAL tab select SINGLE-CLICK TO OPEN AN ITEM (POINT TO SELECT).

Double-clicking: Press the upper side switch, or quickly tap the display

screen twice in the same place with the pen tip. Double-clicking is

easier when the pen is perpendicular to the tablet screen. See the

electronic Software User’s Manual for information on fine-tuning the

double-click area.

Dragging: Select an object, then slide the pen tip across the display screen to

move the object.

Working with your Cintiq

Page 20

Using the side switch: The pen is equipped with a DuoSwitch. This switch has two programmable

functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch

whenever the pen tip is within 5 mm (0.2 inch) of the tablet surface; you do not need to touch the pen

tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the

lower switch is set to RIGHT CLICK. Switch functions can be modified or disabled using the Wacom

Tablet control panel. See the electronic Software User’s Manual for details.

Drawing with pressure sensitivity: The pen responds to the nuance and inflection of your hand

movements, enabling you to create natural-looking pen and brush strokes within applications that

support this feature. To draw with pressure, select a pressure-sensitive tool from your application’s

tool palette. As you draw on the screen surface, use various amounts of downward pressure on the

tip of the pen. Press lightly for thin lines or softer color. Press harder for thick lines or dense color.

Drawing with tilt: The pen display recognizes when you tilt the pen from vertical to incline positions.

In supporting applications, tilt can be used to control line shape and thickness.

Erasing: In supporting applications, the pen’s eraser works like the eraser on a

pencil. In text applications, use the eraser to select text, then lift the eraser from

the pen display screen to delete the text.

Working with your Cintiq

Page 21

PEN DISPLAY CONTROLS

The customizable ExpressKeys and Touch Strips enable you to improve your workflow in graphics or

other applications. While using the pen with your dominant hand, you can simultaneously use your

other hand to operate the ExpressKeys or Touch Strip.

ExpressKeys

Press the keys to quickly change tool properties, or perform frequently used

functions or keystrokes. By default, the ExpressKeys emulate keyboard

modifier keys. See “Using the ExpressKeys” on page 22.

A Display Toggle function is also available for use on multiple display

systems. This feature allows you to use your pen on the Cintiq pen display to

navigate the screen cursor to any display on your system. See the electronic

Software User’s Manual for details on working with Display Toggle.

Touch Strip

Slide your finger up or down to zoom, scroll,

or issue an assigned keystroke function.

See “Using the Touch Strips” on page 23.

Working with your Cintiq

Page 22

USING THE EXPRESSKEYS

As you work with your pen on the display surface, press an ExpressKey to toggle between tools or

change tool properties. You can work with the default settings, or choose from any of the other

available functions. The default settings were chosen to optimize your workflow in Photoshop and

other graphics applications using the following modifier functions:

Button 1: CTRL modifier key for Windows. COMMAND (Apple key) for Macintosh.

Button 2: SHIFT modifier key.

Button 3: ALT modifier key for Windows. OPTION modifier key for Macintosh.

Button 4: PAN/SCROLL function.

Button 5: DISPLAY TOGGLE. Available only on multiple display systems.

Tips:

On multiple display systems only, set an ExpressKey or pen switch to DISPLAY TOGGLE. You can

then press that button to toggle the screen cursor between Cintiq and your other displays.

Press button 4 on your pen display to use the pen to pan (move) the image within the active

application window.

In Photoshop and many other graphics applications, the ALT, CTRL, and SHIFT modifier keys

modify a tool or switch to a complementary tool while the modifier key is pressed.

Set a pair of keys to commonly used keystrokes, such as [ and ] to decrease and increase

your brush size in Photoshop.

Set a key to a commonly used keyboard shortcut, or to open files or start an application.

If you prefer not to (or cannot) use the side switches on your Grip Pen, then set a key to right- or

double-click.

See the electronic Software User’s Manual for details on the available key settings.

Important: Some applications can override and control the ExpressKey functions. For details, see the

section on using applications integrated for tablet control in the Software User’s Manual.

The ExpressKeys are chordable. For example, pressing keys 1 and 3 together simulates CTRL+ALT in Windows,

or COMMAND+OPTION on Macintosh systems.

1

2

3

4

1

2

3

4

55

Working with your Cintiq

Page 23

USING THE TOUCH STRIPS

The customizable Touch Strips can be operated in several different ways:

• Standard operation: Slide your finger up or down to zoom, scroll, or issue the assigned function.

You can do this with your secondary hand while using your primary hand to work with the Grip

Pen.

• Single step operation: Press and release your finger on either end of the Touch Strip to zoom,

scroll, or issue the assigned keystroke function one step at a time.

• Continuous operation: Press and hold your finger on either end of the Touch Strip to continuously

scroll. This is useful for scrolling through long documents or web pages.

See the electronic Software User’s Manual for detailed information on customizing the Touch Strips.

By default, the Touch Strips

enable you to zoom in most

graphics applications and to

scroll in other applications.

Each Touch Strip can be set

to issue custom keystrokes.

Tip: Photoshop users who

frequently change brush

sizes may want to assign

the [ and ] keys to a Touch

Strip. Sliding your finger up

or down the Touch Strip will

then change the brush size

without the need to reach

for the keyboard or access

the Photoshop Brushes

palette.

Press and release for

single step operation.

Press and hold for

continuous operation.

Working with your Cintiq

Page 24

SETTING UP YOUR WORK AREA

To minimize fatigue, organize your work area so you can work comfortably. Position Cintiq, the Grip

Pen, and your keyboard so they are easily accessible without unnecessary reaching. The pen display

and any other displays should be positioned so you can view them comfortably with a minimum of

eyestrain.

You may want to experiment with the rotation pivot and the different Cintiq stand height adjustments

to determine what best fits your particular working style and tasks.

Here are some other points to keep in mind:

• Take short breaks between tasks to stretch and relax your muscles.

• Use a gentle grip when working with the pen.

• Alternate tasks throughout the day.

• Maintain a good posture at all times. Minimize awkward postures and repetitive movements that

cause discomfort. Change your position if you feel any discomfort due to your work position.

• Alternate between different modes of use.

Note regarding RSI: Wacom makes no representation, promise or guarantee that Wacom products will cure

or prevent, in whole or in part, mouse-induced repetitive stress symptoms, injuries or conditions.

Individual results may vary. Always obtain competent medical advice to determine the most appropriate

treatment for your specific situation.

Fully open the stand when you

want to work with Cintiq at a

fixed incline. You may also find

this a comfortable setting for

working with Cintiq in a hand-

held or lap position.

Adjust the stand to its middle

position for a more vertical

view of the display screen.

This position is common when

your work requires a large

amount of keyboard input and

when presenting your work to

co-workers or clients.

When the stand is closed, the pen

display unit can be freely rotated

on the pivot, just like a sheet of

paper. This provides you with the

freedom to adjust the display unit

for the greatest comfort and

accuracy of stroke while drawing

or editing.

Tips:

Do not pull the cable out of its connection by accidentally moving the pen display too far from the

converter unit or computer.

Consider using an optional pen tether to ensure your pen stays with your pen display.

Cintiq can also be mounted to articulated arms or other third-party stands meeting the VESA 75

specification for display stands. For details, see “Using a mounting fixture” on page 55.

Working with your Cintiq

Page 25

ADJUSTING DISPLAY INCLINE

• To open the display stand, locate

and slide the stand latch to release

the stand. Unfold the stand from

the pen display casing.

• To close the stand, gently fold the

stand back into the closed position

until the latch catches the stand.

When using the integrated display

stand, make sure that it is opened

wide enough to prevent the Cintiq

from tipping over.

Caution Please hold the stand carefully as you

adjust it to prevent injury or damage to

the product. Be careful to not let your

fingers get caught in the gap of the stand

mechanism.

Cushion

Working with your Cintiq

Page 26

ROTATING THE TABLET

When the pen display stand is in the closed position, the unit can be rotated. As you work, position

Cintiq by the main body; it will move on the rotation pivot.

ATTACHING THE ACCESSORY FEET

If you do not want to use the rotation pivot, you can install the optional rubber feet that came with your

product at any time. Simply remove the adhesive backing and attach each foot in a positioning

depression (located near each felted foot pad).

Note: Once installed, the accessory feet cannot be removed

Customizing

Page 27

CUSTOMIZING

After you master the basics of using your Grip Pen on the Cintiq pen display, you may want to

customize the way the pen or pen display works. The Wacom Tablet control panel makes it easy to

customize Cintiq and the pen.

OPENING THE CONTROL PANEL

To open the control panel, use the Cintiq pen on the pen display:

Windows. Click on the Windows START button and choose ALL PROGRAMS. Then select WACOM TABLET

and choose the WACOM TABLET PROPERTIES option.

Macintosh. Open SYSTEM PREFERENCES from either the Dock, the Apple menu, or from the

APPLICATIONS folder. Then click on the WACOM TABLET icon.

You can begin customizing the pen display after opening the control panel. See “Customization

basics” on page 28.

Note: User-specific preferences are supported. After logging in, each user can customize their

personal settings in the Wacom Tablet control panel. Switching to another user will

automatically load the settings for that user.

LEARNING MORE ABOUT CINTIQ

See the electronic Software User’s Manual for detailed information on customizing Cintiq.

To view the manual, open the Wacom Tablet control panel and click on the HELP button.

To read the Software User’s Manual before installing Cintiq, first insert the Wacom Pen Tablet Driver

CD into your computer’s CD-ROM drive. When the software menu appears, select the USER’S MANUAL

option.

You will need Adobe Reader or another .pdf viewer to view the manual.

Customizing

Page 28

CUSTOMIZATION BASICS

This manual describes only the basics of customizing Cintiq. For detailed information see the

Software User’s Manual.

Open the Wacom Tablet control panel to customize your product. When you open the control panel,

an icon for the GRIP PEN is displayed in the TOOL list and the appropriate tabs are displayed.

To customize the pen, make changes to the tab controls. Experiment with different settings to find

what works best for you. Any changes you make will take effect immediately, but you can always click

DEFAULT to return to the factory settings.

Note: Application-specific settings are for advanced users. This topic is covered in the Software

User’s Manual.

Displays the Software

User’s Manual.

Closes the control panel.

Displays an

information

dialog, including

an option to

access the

DIAGNOSTICS

dialog.

Choose FUNCTIONS

to customize your

ExpressKeys,

Touch Strips, and

Radial Menu

settings.

Choose GRIP PEN

to customize your

pen settings.

The upper portion of the control panel displays icons representing your pen

display (TABLET), TOOL, and APPLICATION settings.

Tabs display

customizable

settings for the

selected TOOL.

Displays advanced options.

Resets the selected

tab to its default

settings.

Customizing

Page 29

CALIBRATING CINTIQ

You must calibrate the pen display in order to align the screen cursor with the position of the pen on

the display screen. This is required to compensate for viewing angle, and to adjust for parallax caused

by the display screen cover glass and coating. Set Cintiq in its working position, then follow the

procedure below.

Important: When using a VGA connection, make

sure the Cintiq is properly adjusted before

calibrating the tablet. See “Adjusting the

display” on page 31 and “Adjusting clock

and phase (VGA only)” on page 30.

1. Open the Wacom Tablet control panel.

If more than one pen display is installed on

your system, select the unit your are working

with from the TABLET list.

2. Select GRIP PEN from the TOOL list and then

select the CALIBRATE tab.

3. If you are working with multiple monitors,

select the MONITOR corresponding to the Cintiq

display. (Only monitors that are set to one of

the resolutions supported by Cintiq will appear

in the list.)

4. Click on the CALIBRATE... button to activate the

calibration screen.

5. Hold the pen and position your head as you

normally do when working with the pen display.

Use the pen tip to click on the center of the

crosshairs in the upper-left corner.

6. Then click on the center of the crosshairs that

are displayed in the lower-right corner.

7. Test the alignment by positioning the pen at a

few different points on the display. Click OK to

accept the calibration. Click TRY AGAIN to

recalibrate.

Note: Be sure to read the directions in the

calibration screen for detailed instructions

and additional options. The calibration

setting applies to all applications.

Crosshairs

Adjustment pattern for clock and phase.

For details, see “Adjusting clock and

phase (VGA only)” on page 30.

Tip: If you prefer to see the screen cursor slightly offset from the actual position of the pen tip, calibrate by

clicking on a spot showing that offset from the crosshairs. For example, to have the screen cursor appear

2.5 mm (1/10th of an inch) above and to the left of the pen tip, calibrate by clicking on a spot 2.5 mm (1/10th of

an inch) below and to the right of the crosshairs.

Customizing

Page 30

ADJUSTING CLOCK AND PHASE (VGA ONLY)

Some computers and video cards may not allow the auto-sync function to fully work when Cintiq is

first connected. If some portion of text appears blurred, open the OSD menu, go to the VGA IMAGE

menu, and select AUTO ADJUST. If the image is still blurred, adjust the clock and phase manually by

following the procedure below. For optimal display quality, set your video card to the maximum

(native) resolution that can be used with Cintiq. See “Product specifications” on page 59 for details.

1. In the Wacom Tablet control panel, select

the CALIBRATE tab.

2. If you are working with multiple displays,

be sure the option corresponding to

Cintiq is selected in the MONITOR menu.

3. Click on the CALIBRATE... button to

activate the calibration screen.

4. Using the OSD controls, open the OSD

main menu. Select the IMAGE and CLOCK

options. Then adjust the clock level so

that the pattern of fine vertical stripes

displays evenly. (For details on changing

the OSD settings, see “On Screen

Display (OSD) settings” on page 32.)

5. In the OSD menu select the IMAGE and

PHASE options. Adjust the phase level so

that the adjustment pattern shows

clearly.

6. After completing these adjustments, exit

the OSD menu.

7. Click on the CANCEL button or press ESC

to exit the calibration screen.

Adjustment pattern for clock and phase.

Customizing

Page 31

ADJUSTING THE DISPLAY

FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION

Factory presets: For optimal display quality, set your video card to the maximum (native) resolution

that can be used with Cintiq. See the “Product specifications” on page 59 for details.

Auto-sync: Cintiq automatically synchronizes to the incoming signal. The auto-sync function sets the

horizontal and vertical screen position, as well as clock and phase. Auto-sync will function between

the supported horizontal and vertical frequency ranges. See “Product specifications” on page 59 for

details.

If Cintiq does not automatically synchronize with the incoming signal in VGA mode, open the OSD

menu, select the VGA IMAGE menu option, and choose AUTO ADJUST to initiate display synchronization.

Additional screen display adjustments can be made using the OSD controls.

Color calibration: Changing the color, color temperature, contrast, brightness, or backlight from their

default settings will invalidate the ICC color profile that was included on the driver CD.

Customizing

Page 32

ON SCREEN DISPLAY (OSD) SETTINGS

The Cintiq OSD function enables you to adjust and optimize a variety of display settings at the touch

of a button.

2. Selection buttons

Use the up or down buttons to toggle between menu

options, and to increase or decrease the value of a

selected setting. (See the following pages for a detailed

description of working with the OSD menu.)

(left / down) (right / up)

ENTER button

Press to choose the highlighted

menu option.

Note: All settings are automatically saved when the OSD menu closes and will be used the next time the unit

receives a similar video signal. This is applicable to all display modes. If you make changes to the

display appearance and cannot return to the original settings, go to the RESET menu and select the

FACTORY RESET option to return Cintiq to its original factory defaults.

Make adjustments using the OSD controls located on the converter unit.

1. MENU button

Press to open the OSD menu and to

accept changes you make to the

OSD settings.

Customizing

Page 33

The basic process for working with the OSD is as follows:

• Press the MENU button to

open the OSD main menu.

• Press the up or down

buttons to toggle between

the main menu icons.

Then press the ENTER

button to choose the

highlighted icon. The Main Control icon displays a DVI or VGA identifier,

depending on which video interface is currently in use.

• Press the up or down

buttons to toggle between

menu options. Press the

ENTER button to choose

the highlighted option.

Note that some options,

such as POSITION, are not

available when in DVI

mode.

• Press the up or down buttons to select a setting

for adjustment. Press the ENTER button to choose

the highlighted setting.

Note that some settings may not be available

when in DVI mode.

• Use the up or down buttons to increase or

decrease the setting value.

• Press the MENU button to accept your changes.

Note: After changing a setting, the OSD menu will

automatically close after a few moments of

inactivity. You can also continue to press MENU

in order to back out of the OSD menu.

All settings are automatically saved when the

OSD menu closes. If you make changes to the

display appearance and cannot return to the

original settings, go to the RESET menu and

select the FACTORY RESET option to return Cintiq

to its original factory defaults.

• See the following pages for details about the OSD

menu options.

Customizing

Page 34

When you open the On Screen Display, the main menu icons are displayed.

Language.

Allows you to choose the language in

which the OSD menu will be displayed.

DISPLAY menu options are as follows:

•B

RIGHTNESS. Increases or decreases the image brightness.

•C

ONTRAST. Increases or decreases image contrast.

Note that changes in contrast may affect color accuracy.

•B

ACKLIGHT. Increases or decreases the backlight

brightness level.

Main Control.

Provides options (DISPLAY,

IMAGE, POSITION, and

COLOR) that enable you to

fine tune your display

settings. See below for

details.

Reset.

Returns the display

parameters of the current

mode to their factory default

settings.

OSD Control.

Provides options that enable

you to customize the OSD

menu. See next page.

Image menu options are as follows:

•S

CALING. Enables you to choose how the image is

displayed when working at resolutions below 1280 x 800.

1:1 displays the image at the actual resolution. FULL resizes

the image to fill the whole screen. ASPECT resizes the image

to fill as much of the screen as possible while maintaining

the correct aspect ratio.

•A

UTO ADJUST. (VGA only.) Choose this function to

automatically optimize the display screen image.

•P

HASE. (VGA only.) Synchronizes the signal timing of the

pen display to that of your graphics card. Use this

adjustment when you experience an unstable or flickering

image, or horizontal distortion lines.

•C

LOCK. (VGA only.) Changes the display data frequency to

match that of your graphics card. Use this adjustment

when you experience an unstable or flickering image, or

vertical distortion lines.

Customizing

Page 35

COLOR menu options are as follows:

•T

EMPERATURE. Enables you to adjust the pen display color

temperature. Provides color temperature settings for

6500° and 9300° Kelvin, as well as DIRECT and CUSTOM

options.

•D

IRECT displays the colors directly from the video card

without any adjustment.

•R

ED, GREEN, BLUE. After selecting the CUSTOM color

option, you can independently adjust the RED, GREEN, and

BLUE display colors.

Note: Manual changes made to the color settings will

invalidate the Cintiq color profile.

OSD Control menu options are as follows:

•V

ERTICAL. Adjusts the vertical position of the OSD menu

window.

•H

ORIZONTAL. Adjusts the horizontal position of the OSD

menu window.

•T

RANSPARENCY. Changes the opaqueness of the OSD

menu background.

•T

IME OUT. Use this option to set the amount of time the

OSD menu will remain displayed with no user input.

Position menu options (VGA only) are as follows:

•V

ERTICAL. Changes the vertical position of the image.

To automatically adjust, use the AUTO ADJUST option.

•H

ORIZONTAL. Changes the horizontal position of the

image. To automatically adjust, use the AUTO ADJUST

option.

Customizing

Page 36

POWER SAVING

Cintiq conforms to VESA power saving guidelines.

When using Cintiq with a Display Power Management Signaling (DPMS) compliant computer or video

card, the display will automatically comply with the below power saving parameters.

When these power-saving functions are in effect, the screen display is darker than usual.

* Depending on the specifications and settings of your computer and video card, the power light may only change

to orange when in standby and suspend modes.

Computer mode H-sync V-sync Video Power consumption Power lamp

Power ON Yes Yes Active 29W Blue

Standby mode No Yes Blanked 2 W Orange/blue*

Suspend mode Yes No Blanked 2 W Orange/blue*

OFF Mode No No Blanked 1 W Orange

Troubleshooting

Page 37

TROUBLESHOOTING

Most of the time your interactive pen display will work flawlessly. But if you are having trouble, Wacom

recommends you do the following:

1. If the Wacom tablet driver failed to load properly, first perform the recommended action in any

error message that may appear on your screen. If that does not solve the problem, continue with

the troubleshooting procedures in this chapter.

2. If Cintiq does not function properly, refer to the troubleshooting sections on the following pages.

See also “Display troubleshooting” on page 41, or look in the “Pen tablet troubleshooting” on

page 44. Your problem may be described there and you can try the solution offered.

3. Open the Wacom pen display Read Me file for any information updates.

4. If you are having a compatibility conflict between Cintiq and a new hardware or software product,

see “Obtaining driver downloads” on page 52 for information on downloading an updated

software driver. Wacom periodically updates the software driver to maintain compatibility with

new products.

5. Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.

6. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact

Wacom for Technical Support. See the Read Me file for information on where to obtain support for

your region.

TESTING CINTIQ

1. If the Cintiq power LED does not light, check the following:

• First verify that the green light on the power adapter is on. If the light is not on, check that the

power cable is properly connected to the power adapter and to an active AC outlet.

• Check that the power adapter cable is securely connected to the Cintiq converter unit.

• Check also that the Cintiq integrated cable is properly connected to the converter unit and

that the Cintiq power switch is turned on. (To unplug the cable, squeeze the connector side

clips to release the connector.) The Cintiq power LED will glow orange or blue whenever

Cintiq is on.

Important: Use only the AC adapter that came with your pen display. Other adapters may damage

your product.

Troubleshooting

Page 38

2. If there is no display:

• Make sure that your computer is turned on. The power LED will light blue when the proper

video signal is received, and orange if there is no video signal or if the computer is in a power

saving mode.

• Verify that the Cintiq converter unit is properly connected to an active DVI-I, DVI-D, or VGA

connector and that the DVI/VGA switch on the converter unit is set to the correct video

setting.

• Check that your video card has been properly installed and is functional. If you have another

display that is compatible with your video card, you can connect that display to the card in

order to verify that the video card is operating correctly.

3. Verify that the tablet portion of Cintiq and the Grip Pen are working:

• Press the pen tip against the display and verify that the status LED lights blue.

• If the LED does not light, verify that Cintiq’s USB cable is properly connected between the

converter unit and an active USB port. If the cable is plugged into a USB hub, try plugging it

directly into the USB port on your computer.

• Be sure that the USB port to which you are connecting has not been disabled. It may be

necessary to check your system BIOS setting to verify that you have connected Cintiq to an

active USB port.

• The status LED will light blue when Cintiq is registered as a USB device and the pen tip is

pressed against the display.

4. Check the pen. If you cannot make a selection on the display screen with the pen:

• Test the pen by pressing the pen tip or the eraser against the surface of the pen display.

The status LED should light blue.

• Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of

the pen display surface, press the side switch. The status LED should again light blue.

• If the status LED does not light blue for these tests, be sure you are using the correct pen that

came with Cintiq.

• See “Testing controls and input tools” on page 39 and “Testing a pen” on page 40 for more

information.

If you are still having problems, you may have a defective pen or pen display.

After testing, use the Wacom Tablet control panel to reconfigure Cintiq for any custom settings you

may originally have been using.

Troubleshooting

Page 39

TESTING CONTROLS AND INPUT TOOLS

If the Grip Pen, or the Cintiq ExpressKeys or Touch Strips do not work as you expect, it is a good idea

to first check the assigned functions or reset them to their default conditions. A quick way to reset a

pen to its default settings is to remove it from the TOOL list by clicking on the list’s [ – ] button. After the

pen has been removed, place it back onto the display screen surface and the pen will be re-added to

the TOOL list with its default settings.

Open the Wacom Tablet control panel and click on the ABOUT button. In the dialog box that appears,

click on the DIAGNOSE... button to open the DIAGNOSTICS dialog box. The DIAGNOSTICS dialog box

displays dynamic information about the Cintiq pen display and pen. This information is used when

testing Cintiq and your input tool(s).

If more than one Cintiq unit is connected to your system, be sure to select the unit for which you are

testing in the TABLET INFO column.

Note: When testing your tool buttons, if a button is set to RADIAL MENU or OPEN/RUN..., that function

will occur when the button is pressed. In this case you may want to change the button function

before testing.

TESTING THE EXPRESSKEYS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test the

ExpressKeys. If you have more than one Cintiq unit connected to your system, be sure to select

the unit you are testing from the TABLET INFO column.

2. Test the ExpressKeys by pressing them one at a time. Each time you press a key, its number will

be displayed next to either the LEFT KEYS or RIGHT KEYS category, depending on which keys group

you are testing.

3. When you are done, click the CLOSE button to exit the dialog box.

Important: Remember that some applications can override and control the ExpressKey functions.

Consider closing any open applications except the Wacom Tablet control panel when testing

the ExpressKeys.

TESTING THE TOUCH STRIPS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each Touch

Strip. If you have more than one Cintiq unit connected to your system, be sure to select the unit

you are testing from the TABLET INFO column.

2. Slide your finger up or down along the entire length of the Touch Strip you want to test. As you

touch and move your finger along the Touch Strip, a number will indicate the current finger

position for the respective Touch Strip next to LEFT TOUCH STRIP or RIGHT TOUCH STRIP.

3. When you are done, click the CLOSE button to exit the dialog box.

Important: Remember that some applications can override and control the Touch Strip functions.

Consider closing any open applications except the Wacom Tablet control panel when testing

the Touch Strips.

Troubleshooting

Page 40

TESTING A PEN

1. While observing the POINTING DEVICE INFO column, bring your pen within 5 mm (0.2 inch) of the

display screen. A value for PROXIMITY, the DEVICE NAME, DEVICE TYPE, and a DEVICE S/N (serial

number) should be displayed. If you have more than one Cintiq unit connected to your system, be

sure to select the unit for which you are testing a pen in the TABLET INFO column.

2. Move your tool along the tablet surface. The X and Y DATA values should change to reflect the tool

position.

3. Test your pen switches. The Cintiq status LED should light blue each time you click with the tool

tip, press the side switch, or press the tool’s eraser to the display screen.

• Press on the display screen surface with the tool tip – the SWITCHES state and PRESSURE value

should change. (PRESSURE should change from approximately 0% with no pressure applied to

approximately 100% when full pressure is applied.)

• Next, press the side switch without pressing the tip to the tablet – the SWITCHES state should

change. (For the Grip Pen, do this for both positions of the DuoSwitch.)

• Press the tool’s eraser to the display screen – the SWITCHES state and PRESSURE value should

change. (PRESSURE should change from approximately 0% with no pressure applied to

approximately 100% when full pressure is applied.)

• For the optional Airbrush, move the fingerwheel forward – the WHEEL value should decrease to

a value of approximately 0 when the fingerwheel is all the way forward. Move the fingerwheel

backward – the WHEEL value should increase to approximately 1000 when the fingerwheel is

all the way back.

4. Test tilt for the x-axis by moving the pen from a vertical position toward the right; the X TILT value

should change from approximately 0 to +60. Now move the tool to the left of vertical; the X TILT

value should change from approximately 0 to -60.

5. Test the tilt for the y-axis by moving the pen from a vertical position toward the bottom of the

tablet; the Y TILT value should change from approximately 0 to +60. Now move the tool toward

the top of the tablet; the Y TILT value should change from approximately 0 to -60.

6. For the optional 6D Art Pen, test the rotation feature by placing the pen tip on the display screen

surface and slowing rotating the pen on its axis. The ROTATION value should change as you rotate

the pen.

7. When you are done, click on the CLOSE button to exit the dialog box.

Pen Tip = 1, DuoSwitch (lower position) = 2,

DuoSwitch (upper position) = 3, Eraser = 1

Airbrush Tip = 1, Side Switch = 2, Eraser = 1

Troubleshooting

Page 41

DISPLAY TROUBLESHOOTING

If you encounter problems with the display portion of your Cintiq, see the following tables; your

problem may be described here and you can try the solution offered. For more information about

color issues, see the documentation that came with your operating system or applications.

GENERAL DISPLAY PROBLEMS

No display. The power LED

is off.

Verify that the AC power adapter light is on and the power cable

is securely plugged into the Cintiq converter unit’s power

receptacle. Check that the Cintiq cable is properly connected to

the converter unit. (To unplug the Cintiq cable, squeeze the

connector side clips to release the connector.) Check also that

Cintiq’s power switch is turned on.

No display. The power LED is

lit blue.

Check the contrast, brightness, and backlight controls.

Adjust as necessary, or open the OSD menu, go to the RESET

menu and select the FACTORY RESET option.

The power LED is lit orange.

No display or a “no sync”

message briefly appears on

your display screen.

• Your computer may be in a power management mode.

Touch the pen tip to the Cintiq display screen, move the

mouse, or depress any key on your keyboard.

• Turn off both your computer and the Cintiq pen display, and

check the video cable for bent or broken connector pins.

Check also the Cintiq integrated cable connector.

Then properly reconnect the cables and turn on Cintiq and

your computer.

• Verify that the DVI/VGA switch is properly set. Restart your

computer after changing the position of the switch.

• Verify that the video card is properly installed.

No display or a “cable

disconnect” message briefly

appears on your display

screen.

• Check that your computer is turned on.

• Verify that the video cable is properly connected.

• Turn off both your computer and the Cintiq pen display, and

check the video cable for bent or broken connector pins.

Check also the Cintiq integrated cable connector. (To unplug

the Cintiq cable, squeeze the connector side clips to release

the connector.) Then properly reconnect the cables and turn

on Cintiq and your computer.

Troubleshooting

Page 42

An “invalid mode” message

briefly appears on your display

screen.

• The input signal frequency is incorrectly set or not compatible

with Cintiq. Set the refresh rate to a vertical frequency that is

compatible with Cintiq. If your video card driver supports

adjustment of the horizontal frequency, make sure it is set to

a compatible value. See “Product specifications” on page 59

for frequency range details. On a single monitor system you

will need to connect a different display to change the refresh

rate.

• The resolution is set too high (1280 x 800, maximum).

See the “Product specifications” on page 59 for details about

the maximum (native) resolution, refresh rate, and other

resolution sizes that can be used with Cintiq.

• Set the display properties to detect plug and play displays.

The image appears multiple

times on the display.

Do not extend the video cable. Do not use an input selector

switch box.

When a still image is displayed

for a long period of time

without refreshing the screen,

an after-image remains for a

short period of time.

Use a screen saver or other power management feature.

Color quality is inaccurate. • Open the OSD menu, go to the RESET menu, and select the

FACTORY RESET option.

• Be sure the Cintiq color profile has been installed and is

selected as the profile for use with your operating system and

applications.

• Any changes to the contrast setting should be made in small

increments as changes in contrast may affect color accuracy.

The color white does not

display as white.

• Be sure the Cintiq color profile has been installed and is

selected as the profile for use with your operating system and

applications.

• Verify also that the display is operating at the factory default

settings. If that is not sufficient, then adjust color as

necessary. For details on color management, see your

operating system and application documentation.

• Verify that the video cable is fully connected.

Troubleshooting

Page 43

VGA PROBLEMS

The display ripples or flickers. • Open the OSD menu, go to the IMAGE menu, and select the

AUTO ADJUST option. If necessary, manually adjust the clock

and phase settings.

• Verify that the display adapter or video card matches the

specifications for Cintiq.

• Adjust the refresh rate in the Display Properties control panel.

The display is not clear. Text or

other portions of the screen

appear blurred.

• Set the display resolution of your video card to 1280 x 800.

This is the maximum (native) resolution that can be used with

Cintiq.

• Turn off the Cintiq, then turn it back on.

• Open the OSD menu, go to the IMAGE menu, and select the

AUTO ADJUST option. If necessary, manually adjust the

brightness, clock and phase settings.

The display and LCD panel are

not lined up. The display size

is not correct.

Open the OSD menu, go to the IMAGE menu, and select the AUTO

ADJUST option. If necessary, manually adjust clock and phase,

and horizontal and vertical position. Note that some video cards

may not show the display in proper sizing.

The display ripples or shows a

moiré pattern. The display

color is not even.

• Open the OSD menu, go to the IMAGE menu, and select the

AUTO ADJUST option. If this does not solve the problem, go to

the RESET menu and select the FACTORY RESET option to set

the display back to the factory default settings.

• Open the OSD menu, and as necessary adjust clock and

phase.

Troubleshooting

Page 44

PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of your Cintiq, see the following tables.

Your problem may be described here, and you can try the solution offered. Be sure you refer to the

Cintiq Read Me file for the latest information.

For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport

GENERAL PROBLEMS

The computer does not

have an available USB port.

Check if there is an available USB port on a USB hub. If not

available, you will need to add a USB hub or USB card.

The pen display power LED

is off.

Make sure the pen display power switch is turned on.

Check that the AC power adapter is plugged into both the pen

display converter unit and an active power outlet, and that the green

light on the power adapter is on. Check also that the pen display

cable is properly connected to the converter unit. (To unplug the

Cintiq cable, squeeze the connector side clips to release the

connector.)

Use only the power adapter that came with the pen display; other

adapters may damage your product.

The pen works only in

mouse mode, and does

not draw with pressure

sensitivity.

The tablet driver software was not installed or did not load properly.

Make sure the tablet driver software is installed and functioning.

Install the pen tablet driver software in accordance with the

instructions found in the Installation section of this manual.

The pen does not draw with

pressure sensitivity.

Some applications require that you turn on the pressure capabilities

within the application or selected tool before the pen will respond as

a pressure-sensitive tool.

Clicking is difficult. Open the Wacom Tablet control panel and go to the PEN tab.

Try using a lighter TIP FEEL.

The pen selects everything

or will not stop drawing.

Open the Wacom Tablet control panel and go to the PEN tab.

Move the TIP FEEL slider toward FIRM, or select the DETAILS... button

and increase the CLICK THRESHOLD setting. If this does not help, see

“Testing Cintiq” on page 37.

Troubleshooting

Page 45

Double-clicking is difficult. Be sure you are quickly tapping the display screen twice in the same

place on the pen display active area. Wacom recommends using the

side switch to double-click.

Open the Wacom Tablet control panel and go to the PEN tab.

Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP

FEEL.

Windows: Try setting your system to launch programs with a single

click. See “Basic pen operations” on page 19.

The eraser selects

everything or will not stop

erasing.

Open the Wacom Tablet control panel and go to the ERASER tab.

Move the ERASER FEEL slider toward FIRM, or select the DETAILS...

button and increase the CLICK THRESHOLD setting. If this does not

help, see “Testing Cintiq” on page 37.

You notice a delay at the

beginning of pen strokes.

Open the Wacom Tablet control panel and go to the PEN tab.

Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not work,

try dragging the TIP DOUBLE CLICK DISTANCE slider to the OFF position

in order to turn off double-click assist.

You have to press hard with

the pen when clicking or

drawing.

Open the Wacom Tablet control panel and go to the PEN tab.

Move the TIP FEEL slider toward SOFT, or select the DETAILS... button

and decrease the SENSITIVITY and CLICK THRESHOLD settings.

The pen tip does not

function.

Be sure you are using the pen that originally came with your pen

display, or an Intuos3 pen. Other pens may not function properly on

the Cintiq pen display.

Make sure the status LED lights blue when the pen tip is pressed.

If the LED does not light, verify that the USB cable is plugged into an

active USB port on your computer or on a USB hub.

If the LED still does not light, you may have defective hardware

(see “Troubleshooting” on page 37).

Open the Wacom Tablet control panel. Check the control panel’s

PEN tab and verify that the tip is assigned to a CLICK function.

Changing the function

settings for an input tool

has no effect.

Make sure that you change the settings for the tool and application

that you are using. See the electronic Software User’s Manual for

details on working with multiple tools and with application-specific

settings.

Troubleshooting

Page 46

The pen side switch does

not work.

Be sure you are using the pen that originally came with your pen

display, or an Intuos3 pen. Other pens may not function properly.

Be sure you press the side switch when the pen tip is within 5 mm

(0.2 inch) of the pen display active area – do this without pressing

down on the pen tip.

From the Wacom Tablet control panel, verify that the side switch is

set to the proper function you are expecting to occur for the

application (and input tool) you are using. Check also which SIDE

SWITCH MODE option is selected. (These options are accessed by

clicking on the control panel OPTIONS... button.)

Make sure the status LED lights blue when you press the side

switch. If the LED does not light, verify that the USB cable is

plugged into an active USB port on your computer or on a USB hub.

If the LED still does not light, you may have defective hardware

(see “Troubleshooting” on page 37).

The pen tip and screen

cursor do not properly line

up.

Open the Wacom Tablet control panel and select the CALIBRATE tab.

Continue with “Calibrating Cintiq” on page 29.

The screen cursor moves

but does not jump to the

pen tip location on the

display screen, and does

not follow the pen tip when

the pen is moved across

the display.

Make sure the Wacom tablet driver has loaded properly by opening

the Wacom Tablet control panel. If the driver did not load you will

see an error message. If an error message appears, reboot your

computer. If the problem persists, see the Installation instructions

and reinstall the Wacom tablet software. (For Macintosh, you must

restart your computer after installing the Wacom tablet driver for

proper tablet operation.)

If you have customized the side switch on your pen to toggle

between PEN mode and MOUSE mode, make sure that your pen

display is operating in PEN mode.

When using Cintiq on a

multiple display system,

you cannot use the pen to

control the other display(s).

Make sure that one of the ExpressKeys is set to DISPLAY TOGGLE, and

then press that key to cycle between pen control for the Cintiq and

your other displays. See the electronic Software User’s Manual for

details on working with DISPLAY TOGGLE.

You can also use your pen to control the other displays in MOUSE

mode. To use MOUSE mode, first set the pen’s DuoSwitch to MODE

TOGGLE.... Then use the switch to toggle between PEN mode and

MOUSE mode.

Troubleshooting

Page 47

The line you are drawing

does not line up with the

location of the screen

cursor in paint applications.

To function properly, some applications require that the pen is set to

PEN mode. Make sure the pen has not been toggled to MOUSE

mode.

If the pen is set to PEN mode and the problem still exists, then you

may have a corrupted preferences file. Follow the instructions in the

Windows or Macintosh troubleshooting sections to create a new

preferences file.

The computer does not go

to sleep.

When you are not using the pen, remove it from the pen display

surface or the Cintiq will continue to send data, keeping the

computer awake.

The screen cursor jumps

back when using your

regular mouse or trackball.

When the pen is not in use, place it in the pen stand, or at some

location near the pen display – but not on the display. Leaving your

pen on the display may interfere with screen cursor positioning when

using other input devices.

The screen cursor moves

erratically or jumps around

on the display screen when

another tablet is connected

to your computer.

The tablet portion of Cintiq emits electromagnetic waves at a certain

frequency. If another tablet is too closely placed to Cintiq it may

interfere with screen cursor positioning. If this occurs, move the

tablet further away from Cintiq.

When working in some

applications, the

ExpressKeys or Touch

Strips perform a different

function than what is set in

the Wacom Tablet control

panel.

Some applications can override and control the ExpressKey and

Touch Strip functions. See the Software User’s Manual for

information on using applications integrated for tablet control.

If you use application-specific settings, be sure you have updated

the settings for the correct application.

Troubleshooting

Page 48

WINDOWS-SPECIFIC PROBLEMS

You suspect the Cintiq

preferences may be

corrupted, or want to make

certain that all settings are

at their factory defaults.

Use the Wacom Tablet Preference File Utility to work with your

preferences. Close any open applications. Click the START icon and

select ALL PROGRAMS. Then select WACOM TABLET and WACOM

TABLET PREFERENCE FILE UTILITY.

• It is a good idea to first back up your tablet preferences. In the

TABLET PREFERENCE FILE UTILITY dialog box, click BACKUP... and

follow the prompts.

• Then, delete the tablet preferences a follows:

Single user. In the TABLET PREFERENCE FILE UTILITY dialog box,

click the REMOVE button under MY PREFERENCES to delete the

preferences for the current user.

Multiple users. Click the REMOVE button under ALL USER

PREFERENCES to delete preferences for multiple users. Note that

administrator rights are required to delete preferences for all

users. Relaunch any currently open tablet-aware applications

that you may be running.

You can quickly restore tablet preferences that have been backed up

by clicking RESTORE... under MY PREFERENCES.

After changing right- and

left-handed settings in the

computer’s mouse control

panel, the pen tip no longer

functions properly.

Restart Windows for your Wacom tool settings to be correctly

recognized.

Troubleshooting

Page 49

MACINTOSH-SPECIFIC PROBLEMS

At startup, a dialog box

appears telling you that

either the driver failed to

load or the tablet

preferences have not yet

been created.

The tablet portion of the pen display was not detected at startup.

Make sure the USB interface cable is securely connected to the

converter unit and to an active USB port on your computer.

Make sure also that Cintiq’s power light is on and is glowing blue.

If your pen display is plugged into a USB hub, make sure the hub is

connected and active. If this does not correct the problem, see

“Troubleshooting” on page 37.

From the GO menu, select the UTILITIES folder and launch the SYSTEM

PROFILER. Select USB from the HARDWARE section of the CONTENTS

list. A Wacom USB pen display model should be listed. If a pen

display model is not listed, check the pen display’s USB cable

connection or try plugging the pen display into a different USB port.

If this does not help, contact Wacom for Technical Support.

See “Technical support options” on page 51.

You suspect the pen

display preferences may be

corrupted, or want to make

certain that all settings are

at their factory defaults.

Use the Wacom Tablet Utility to work with your preferences.

Close any open applications. Open the main APPLICATIONS folder.

Then open the WACOM TABLET folder and run the WACOM TABLET

UTILITY.

• It is a good idea to first back up your tablet preferences. In the

WACOM TABLET UTILITY dialog box, select CURRENT USER or ALL

USERS. Then click BACKUP... and follow the prompts.

• Then, delete the tablet preferences as follows:

Single user. When the utility starts, select CURRENT USER and

click on the REMOVE button. Log out, then log back in. When the

pen display driver loads it will create a new preferences file with

the factory defaults.

• Multiple users. When the utility starts, select ALL USERS and click

on the REMOVE button. Log out, then log back in. When the pen

display driver loads it will create new preferences files with the

factory defaults.

You can quickly restore tablet preferences that have been backed up

for the CURRENT USER or ALL USERS by clicking on the RESTORE...

button within the utility.

Note: Do not manually remove the WACOM TABLET.PREFPANE file from

the main LIBRARY PREFERENCEPANES folder. This file is only to

be removed when uninstalling the Wacom software driver, and

then only when using the WACOM TABLET UTILITY.

Recalibrate the pen display.

Troubleshooting

Page 50

Ink does not work correctly

with Cintiq.

There may be a problem with the Ink preferences. Remove the

damaged preference files as follows. They will be recreated when

you enable handwriting recognition.

1. Open the SYSTEM PREFERENCES pane, choose SHOW ALL and

select INK. Then turn off handwriting recognition.

2. From the GO menu, choose your HOME. Open the LIBRARY and

PREFERENCES folders. Then remove the following preferences:

•COM.APPLE.INK.FRAMEWORK.PLIST

•COM.APPLE.INK.INKPAD.PLIST

•COM.APPLE.INK.INKPAD.SKETCH

3. Go back to SYSTEM PREFERENCES and INK, and then enable

handwriting recognition.

4. Test the Ink function using your Wacom pen display and pen.

If this procedure does not resolve your problem with Ink, contact

Apple Support for further assistance. Wacom is not the software

manufacturer for Ink and we are limited in our abilities to support a

third-party software application.

Troubleshooting

Page 51

TECHNICAL SUPPORT OPTIONS

If you have a problem with your Cintiq pen display, first check the Installation section in this guide to

make sure the unit is installed correctly. Then review the Troubleshooting procedures.

If you cannot find the answer in this guide, you may find updated information about your problem in

the appropriate Read Me file for your platform (located on the Wacom Pen Tablet Driver CD). You can

also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.

If you have an Internet connection you can download the latest software drivers from the Wacom web

site for your region. See “Obtaining driver downloads” on page 52.

If you cannot solve the problem and you think your Wacom product is not working properly, contact

the Wacom support staff for the area where your product was purchased. See the Wacom tablet Read

Me file, located on the Wacom Pen Tablet Driver CD, for contact information.

When you call, you should be at your computer with the following information available:

• This manual.

• Pen display serial number. (See the label on the back of the unit.)

• Driver version number. (See the Wacom Pen Tablet Driver CD or click on the Wacom Tablet

control panel About button.)

• The make and model of your computer, and operating system version number.

• The make, model, and connection type of your video card.

• A list of peripheral devices attached to your computer.

• The software application and version you were using when the problem occurred.

• The exact wording of any error message that appeared on your screen.

• What happened and what you were doing when the problem occurred.

• How you tried to solve the problem.

Troubleshooting

Page 52

OBTAINING DRIVER DOWNLOADS

Wacom periodically updates the pen tablet software driver to maintain compatibility with new

products. If you are having a compatibility problem between your Cintiq pen display and a new

hardware or software product, it may be helpful to download a new Wacom tablet software driver

(when available) from the Internet.

USA, Canada, Central and South America

Europe, Middle East and Africa

Japan

Asia Pacific (English)

China

Korea

Taiw an

Worldwide Web: http://www.wacom.com/productsupport Software updates.

Worldwide Web: http://www.wacom.eu/downloads Software updates.

Worldwide Web: http://tablet.wacom.co.jp/download Software updates. (Japanese)

Worldwide Web: http://www.wacom-asia.com Software updates. (English)

Worldwide Web: http://www.wacom.com.cn Software updates.

(Simplified Chinese)

Worldwide Web: http://www.wacomkorea.com Software updates. (Korean)

Worldwide Web: http://www.wacom.com.tw Software updates.

(Traditional Chinese)

Appendix

Page 53

APPENDIX

CARING FOR CINTIQ

Keep the Grip Pen and your Cintiq LCD screen surface clean. Dust and dirt particles can stick to the

pen and cause excessive wear to the display screen surface. Regular cleaning will help to prolong the

life of your LCD screen surface and pen.

Keep Cintiq, the converter unit, and the Grip Pen in a clean, dry place and avoid extremes in

temperature. Room temperature is best. Cintiq, the converter unit, and the Grip Pen are not made to

come apart. Taking apart the product will void your warranty.

Important: Take care to never spill liquids onto the pen display, converter unit, or pen. Be especially

careful of getting the display, tablet ExpressKeys, Touch Strips, converter unit, or pen buttons,

tip, and eraser wet – they contain sensitive electronic parts that will fail if liquids enter them.

CLEANING

To clean the Cintiq or converter unit casing or the Grip Pen, use a soft, damp cloth; you can also

dampen the cloth using a very mild soap diluted with water. Do not use paint thinner, benzine, alcohol,

or other solvents to clean the unit casing or pen.

To clean the display screen, use an anti-static cloth or a slightly damp cloth. When cleaning, apply

only a light amount of pressure to the display screen and do not make the surface wet. Do not use

detergent to clean the display screen; this may damage the coating on the screen. Please note that

damage of this kind is not covered by the manufacturer’s warranty.

Appendix

Page 54

REPLACING THE PEN TIP

The pen tip (nib) will wear with normal use. Excessive pressure will cause the nib to wear sooner.

When the nib gets too short or develops a sharp edge, replace it with one of the extra nibs that came

with the pen.

If the pen nib wears and becomes angular, it may damage the coating on the Cintiq display screen.

To avoid this, periodic nib replacement is recommended.

Important: When the pen is not in use, place it in the pen stand or lay it flat on your desk.

To maintain the sensitivity of your pen, do not store the tool in a container where it will rest on its

tip or eraser.

Warning Choking hazard. Prevent children from swallowing the pen tip or side switch.

The pen tip (nib) or side switch may accidentally be pulled out if children are

biting on them.

To remove the old nib:

Clasp it with a Wacom nib extractor, pair of

tweezers, needle-nosed plier, or similar

instrument and pull the old nib straight out of

the pen.

To insert a new nib:

Slide it straight into the barrel of the pen.

Firmly push the nib until it stops. The new nib

will slide into the correct position.

Appendix

Page 55

USING A MOUNTING FIXTURE

Attaching to a fixture:

1. Turn off your computer and power off Cintiq. Disconnect the power cable from the converter unit,

and then the Cintiq cable from the converter unit.

2. Close the Cintiq stand and place the unit face down on a flat, soft surface (such as a cloth spread

across a desktop).

3. Firmly attach Cintiq to the fixture using four M4 Regular screws (4 mm diameter with 0.7 mm

pitch).

Important: Make sure the screw clearance depth does not exceed 6 mm, or the screws will damage

the Cintiq.

4. Reattach the Cintiq cable to the converter unit.

Removal from the fixture:

To remove the fixture at a later time, reverse the above steps.

Cintiq can be attached to any mounting fixture

conforming to the VESA 75 standard. This requires

four M4 Regular screws (4 mm diameter with 0.7 mm

pitch) with a clearance depth of no more than 6 mm.

Exceeding the screw length may result in damage to

the display.

Caution When attaching Cintiq onto a VESA standard fixture, be sure to follow all

instructions in the documentation supplied by the fixture manufacturer. If improperly

secured, the unit could fall, resulting in damage to the unit or physical injury.

Appendix

Page 56

PEN AND DIGITAL INK CAPABILITIES IN WINDOWS

Microsoft Windows 7 and Vista provide extensive support for pen* input. When using Cintiq with a

computer running Windows 7 or Vista, your experience is enhanced by powerful note taking,

handwriting recognition, fast navigation, and other digital inking options designed to give you quick,

intuitive results with the Wacom pen.

• Note taking. Use your Wacom pen to jot notes and capture quick sketches in Windows Journal.

Journal simulates a physical notebook, but with the advantages of digital note taking. You can

choose from a variety of pen, marker, and highlighter tools, plus an eraser that is easily activated

by the eraser end of your Wacom pen. Journal also includes a powerful search engine that can

even locate your handwritten content.

• Handwriting recognition. Because Windows 7 and Vista include powerful handwriting recognition

capabilities, you can use your Wacom pen to quickly enter handwritten information anywhere the

computer accepts typed input. You can convert your handwritten content to typed text at any

time.

• Gestures. Use your Wacom pen to make simple gestural movements on the tablet to trigger

customizable actions for navigation, editing, and other functions. To customize your gestures,

select the FLICKS tab in the PEN AND INPUT DEVICES control panel.

• Digital Ink in Microsoft Office 2007. Use your Wacom pen to full advantage with the enhanced

digital mark-up and inking tools available in Microsoft Office 2007 or later applications running on

Windows 7 or Vista. Found on the REVIEW tab within applicable applications, these tools provide a

consistent set of inking options. For quick access, you can add specific inking tools to the Quick

Access Toolbar located at the top of each application.

To make the most of the pen in Microsoft Windows, be sure to study the documentation that came

with your system, including the Windows training tools and Tablet PC tutorial. You can access the

Tablet PC Pen Training from the START menu by choosing ALL PROGRAMS, TABLET PC, and TABLET PC

PEN TRAINING.

Note: The following workarounds in the software driver for the tablet portion of the pen display

improve performance in Windows 7 and Vista:

• The Pen Flicks and ‘press-and-hold-to-right-click’ features are disabled in graphics applications

using the Wintab API.

• There is no pressure sensitivity in Journal and other Ink features when both the Flicks and ‘press-

and-hold-to-right-click’ features are disabled in the PEN AND INPUT DEVICES control panel.

* Pen features supported in all versions of Windows 7 and Vista except Windows 7 Starter and Home Basic, and

Windows Vista Home Basic.

Appendix

Page 57

ABOUT THE WINDOWS TABLET PC INPUT PANEL

The Windows 7 or Vista Tablet PC Input Panel enables you to use handwriting or an on-screen

keyboard to directly enter text with your Wacom pen. There are a number of ways to launch the Input

Panel:

• Click on the Input Panel icon which appears when you move the screen cursor into a text entry

area.

• Click on the Input Panel tab, located by default on the left edge of the display screen.

• Click on the Tablet PC Input Panel icon located on the Windows taskbar. If the icon is not visible,

right-click on the taskbar, select TOOLBARS, and TABLET PC INPUT PANEL.

To customize the Input Panel:

1. First open the Input Panel and then click on TOOLS in the menu bar.

2. Select OPTIONS to open the Input Panel Options dialog box.

3. Customize the Input Panel settings for the way you like to work.

To learn more about using your Wacom pen in Microsoft Windows and Office 2007 or later, study the

documentation that came with your system and Microsoft Office applications. Be sure to take

advantage of the Windows training tools, including the Tablet PC tutorial, available from Microsoft.

You can visit also the Wacom web site at www.wacom.com/vista for additional information on working

with your Wacom pen in Windows.

Appendix

Page 58

UNINSTALLING CINTIQ

Follow the appropriate procedure below to remove the Wacom tablet software and Cintiq pen display

from your system.

Important: When you remove the Wacom tablet software from your system, your Wacom tablet will no

longer operate with full tablet functionality but will continue to function as a mouse device.

Windows:

1. Click on the Windows START button and open the CONTROL PANEL.

2. In the CONTROL PANEL window for

• Windows 7 and Vista: click on UNINSTALL A PROGRAM. In the dialog box that appears, choose

the WACOM TABLET option and click on the UNINSTALL button.

• Windows XP or XP x64: select ADD OR REMOVE PROGRAMS. In the ADD OR REMOVE PROGRAMS

window, choose WACOM TABLET and click on the REMOVE button.

3. Follow the prompts to remove the tablet driver. (If prompted, enter your administrator login name

and password.)

4. When the driver has been removed, shut down your system, power off your computer, and turn off

Cintiq. When your computer and Cintiq are off, disconnect Cintiq from your computer.

Macintosh:

1. From the GO menu, choose APPLICATIONS and open the WACOM TABLET folder.

2. Double-click on the REMOVE WACOM TABLET icon and select the REMOVE TABLET SOFTWARE button.

Enter your administrator login name and password.

3. After the removal is completed, click OK.

4. Shut down your computer and turn off Cintiq. When your computer and Cintiq are off, disconnect

Cintiq from your computer.

Appendix

Page 59

PRODUCT SPECIFICATIONS

CINTIQ 12WX (MODEL DTZ-1200W) GENERAL SPECIFICATIONS

Dimensions (W x D x H) 405.2 x 269.7 x 17 mm (15.96 x 10.63 x 0.67 in),

excluding rotation pivot

Weight 1.8 kg (3.96 lb)

Input voltage 12 VDC

Power management VESA DPMS

Power consumption

(with AC adapter)

29W maximum

2 W or less in sleep mode (USB non-connected)

1 W or less in off mode

Compatibility Windows: 7, Vista, XP (32 and 64 bit)

Macintosh: OS X, v10.4 or later

Stand Flat on desktop, incline 30 to 65 degrees from vertical

Interface cables DVI-I to VGA, DVI-I to DVI-D, USB

Cover plate Tempered AG etching glass with AR film (back side)

Operating temperature and

humidity

5° to 35° C, 20 to 80% RH (non-condensing)

Storage temperature and humidity -10° to 60° C, 20 to 90% RH (non-condensing)

(maximum storage humidity is 38% at a temperature of 60° C, and

maximum storage temperature is 42° C at a humidity of 90%)

Certification and compliance FCC Part 15 Subpart B (Class B) and C, CE, VCCI Class B, C-tick,

BSMI, KCC, CB, CCC, GOST-R, The European Union RoHS Directive

2002/95/EC, Chinese RoHS, Korean RoHS

Appendix

Page 60

DISPLAY

Display a-Si active matrix TFT LCD (IPS type)

Screen size 12.1 inch (261.1 x 163.2 mm (10.3 x 6.4 in))

Aspect ratio 16 : 10

Input video connector DVI-I (29 pin)

Input video signal Digital: DVI 1.0 compliance / analog RGB

Output video connector No video output

Output video signal No video output

Supported resolutions 1280 x 800 pixels, 1024 x 768, 800 x 600, 640 x 480 pixels

White luminance uniformity 70%, typical

Pixel pitch 0.204 (H) x 0.204 (V) mm (0.01 x 0.01 in)

Viewing angles @ CR10:1

(horizontal/vertical)

170(85/85) / 170(85/85), typical

Display colors 16.7 million colors

Pixels 1280 x 800

Response time (Tr + Tf) 25 ms (typ.)

Luminance 180 cd/m2 (typ.)

Contrast ratio 600:1 (typ.)

OSD manual control Brightness, Contrast, Clock, Phase, Vertical position,

Horizontal position, Transparency, Time Out, Auto-Adjust,

Language, Backlight, Menu Position, Scaling,

Color temperature (9300K/6500K/CUSTOM/DIRECT), Reset

Plug and Play DDC 2B, DDC/CI

LCD quality Each LCD panel is produced under very stringent quality standards.

Production techniques cannot guarantee an absolutely perfect TFT

display. Wacom does not allow any pixel to be always white or always

black. A small number of pixels are allowed to show a wrong color for

some parts of the color spectrum. This does not mean the display is

defective.

Appendix

Page 61

PEN TABLET

CONVERTER UNIT

POWER ADAPTER

GRIP PEN (MODEL ZP-501E)

Reading technology Electromagnetic resonance technology

Active area 261.1 x 163.2 mm (10.3 x 6.4 in)

Resolution 0.005 mm/point (5080 lpi)

Accuracy ±0.5 mm (±0.02 in), center

Edge area 1 (20 mm wide from edge of display area) to be

±2.0 mm (±0.08 in)

Edge area 2 (3 mm wide from edge of display area) to be

±4.0 mm (±0.16 in)

Pen tilt range 40 degrees from vertical (except for corners)

Pen tilt levels ±60 levels

Reading height 5 mm (0.2 in) or more, center

Report rate 136 points/sec.

Pressure levels 1024 levels

Communication interface USB

Dimensions (W x D x H) 148.0 x 112.0 x 27.6 mm (5.83 x 4.41 x 1.09 in), excluding foot pads

Weight 0.3 kg (0.66 lb)

Video input DVI or VGA (DVI incl. DDC/CI, DDC 2B)

Tablet interface U S B

Output Proprietary video and USB interface

Input voltage 12VDC

Input voltage 100 to 240 VAC, 50/60 Hz

Output voltage 12 VDC, 3.33 A (max.)

Pen tip travel 0.2 mm (0.008 in) or less

Pressure levels 1024 levels

Eraser tip travel 1.5 mm (0.06 in), approximately

Dimensions (L x D) 174.8 x 14.8 mm (6.89 x 0.58 in)

Weight 17 g (0.60 oz), approximately

Tip types Standard nib, Polyacetal (POM), black (3) – for general,

multi-purpose use.

Stroke nib, spring loaded, gray (1) – for a brush-like feeling.

Felt nib, black (1) – provides a higher friction than the other nibs.

Appendix

Page 62

ACCESSORIES

Airbrush. A true digital airbrush incorporating a pressure-sensitive tip

and eraser, tilt sensitivity, and a fingerwheel that provides an additional

degree of control over the application of digital paint. This tool also

includes a programmable side switch. ZP-400E

6D Art Pen. This pen provides rotation sensing technology with a

unique chisel-shaped nib that emulates brushes, markers, and

calligraphic pens. Simply by rotating the pen, a drawn line becomes

narrow or broad. When the 6D Art Pen is combined with a software

application supporting its feature set, the pen can produce almost any

type of brush effect or marker stroke.

ZP-600

Classic Pen. This pressure-sensitive pen has the same feature set as

the Cintiq Grip Pen, but with a slimmer profile that does not include a

rubberized grip. ZP-300E

Replacement nibs

Standard nibs, polyacetal, (white) for Grip Pen (model ZP-501E),

Airbrush (model ZP-400E), or Classic Pen (model ZP-300E)

PSI-A007, qty 5

Stroke nib (gray) for Grip Pen, Airbrush, or Classic Pen.

Stroke nibs are spring-loaded, providing additional tactile

feedback when you are working with the Grip Pen or Airbrush.

They are installed in the same manner as a standard pen nib.

PSI-A042, qty 5

Felt nib, for Grip Pen (model ZP-501E),

Airbrush (model ZP-400E), or Classic Pen (model ZP-300E)

PSI-A043, qty 5

Standard nib, for Art Pen (model ZP-600) PSI-A052, qty 5

Felt nibs, for Art Pen (model ZP-600) PSI-A051, qty 5

Pen stand, for Grip Pen and Art Pen PST-A034

Pen tether FUZ-A108

Appendix

Page 63

PRODUCT INFORMATION

To learn more about your interactive pen display and how to take full advantage of the many pen and

digital inking features in Microsoft Windows 7 and Vista, visit the Wacom web site for your region:

ORDERING PARTS AND ACCESSORIES

To purchase parts and accessories, refer to the Cintiq Read Me file and see who to call for your region.

You can also do the following:

• To purchase parts and accessories in the USA or Canada, call 1.888.884.1870 (toll-free) or visit

Wacom’s web site at http://www.WacomDirect.com (USA only).

• To purchase parts and accessories in Europe, call +49 (0)180.500.03.75 or send an email to

spareparts@wacom.eu. Or, visit http://shop.wacom.eu. You can also contact your local dealer,

distributor, or technical support using the appropriate number for your region.

• To purchase parts and accessories in Australia, Singapore, Taiwan and Korea, please visit:

www.BuyWacom.com.au, www.BuyWacom.com.sg, www.BuyWacom.com.tw and

www.BuyWacom.co.kr, respectively.

• To purchase parts and accessories in other countries, please contact your local dealer or

distributor.

Please note that not all parts and accessories may be available in all regions.

USA, Canada, Central and South America http://www.wacom.com/productinfo

Europe, Middle East and Africa http://www.wacom.eu

Japan http://tablet.wacom.co.jp

Asia Pacific (English) http://www.wacom-asia.com

China (Simplified Chinese) http://www.wacom.com.cn

Korea http://www.wacomkorea.com

Taiwan http://www.wacom.com.tw

Thailand http://www.wacom-thai.com

Appendix

Page 64

RADIO AND TELEVISION INTERFERENCE

The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not

installed and used properly – that is, in strict accordance with Wacom instructions – it may cause interference with

radio and television reception.

FEDERAL COMMUNICATIONS COMMISSION (FCC) NOTICE

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this

device may not cause harmful interference, and (2) this device must accept any interference received, including

interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part

15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications. However, there is no

guarantee that interference will not occur in a particular installation.

You can determine whether the equipment is causing interference by powering it off. If the interference stops, it

was probably caused by the equipment.

If the equipment does cause interference to radio or television reception, you may be able to correct the

interference by using one or more of the following measures:

• Rotate the television or radio antenna until the interference stops.

• Move the equipment farther away from the television or radio.

• Plug the equipment and computer into an outlet that is on a different circuit from the television or radio.

If necessary, consult your Wacom dealer or an experienced radio/television technician for help.

Changes or modifications to this product not authorized by Wacom could void the FCC Certification and negate

your authority to operate the product.

Appendix

Page 65

INDUSTRY CANADA (CANADA ONLY)

Industry Canada, Class B

“This Class (B) digital apparatus complies with Canadian ICES-003”

“Cet appareil numerique de la classe (B) est conforme a la norme NMB-003 du Canada.”

CE DECLARATION

The Cintiq 12WX pen display has been tested and found to comply with the following harmonized European

Norms:

• EN 55022: 2006, Class B

• EN 61000-3-2: 2000+A2:2005, Class D

• EN 61000-3-3: 1995+A1:2001+A2:2005

• EN 55024: 1998+A1:2001+A2:2003

- IEC61000-4-2: 2001 ED.1.2

- IEC61000-4-3: 2006 ED.3.0

- IEC61000-4-4:2004 ED.2.0

- IEC61000-4-5: 2005 ED.2.0

- IEC61000-4-6: 2006 ED.2.2

- IEC61000-4-8: 2001 ED.1.1

- IEC61000-4-11: 2004 ED.2.0

• IEC 62301:2005 1Ed.

Based on the results of these tests, Wacom declares that the above mentioned device conforms to the EMC

Directive 2004/108/EC.

The device must be installed and operated always in strict accordance to the instructions given in this manual.

Any changes or modifications to this product that were not specifically authorized by Wacom will invalidate this

declaration.

COMMISSION REGULATION (EC) No 1275/2008 of 17 December 2008

implementing Directive 2005/32/EC of the European Parliament and of the Council with regard to ecodesign

requirements for standby and off mode electric power consumption of electrical and electronic household and

office equipment.

Appendix

Page 66

WARRANTY

(WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST)

LIMITED WARRANTY

Wacom warrants the product, to the original consumer purchaser, except for the Software and consumable items

such as the pen nibs, to be free from defects in materials and workmanship under normal use and service for a

period of two (2) years, from the date of original retail purchase, as evidenced by a copy of the receipt and

registration with Wacom within 30 days of purchase.

The Software is licensed “as is.” Wacom makes no warranty with respect to its quality or performance.

Wacom cannot guarantee you uninterrupted service or the correction of any errors.

Upon discovery of a defect in the product, except in the Software, within the Warranty Period, you should contact

Wacom Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Authorization)

number and instructions for shipping the product to a service location designated by Wacom. You should send

the product, shipping charges prepaid, to the designated service location, accompanied by the return

authorization number, your name, address and telephone number, proof of purchase date, and a description of

the defect. Wacom will pay for return shipping by United Parcel Service or by an equivalent service as chosen by

Wacom.

Wacom’s sole obligation and entire liability under this warranty shall be, at Wacom’s option, either the repair or

replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period;

provided, however, that you are responsible for (i) the cost of transportation of the product to the designated

service location and (ii) any loss or damage to the product resulting from such transportation.

Wacom shall have no responsibility to repair or replace the product if the failure of the product has resulted from

accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored

other than in accordance with Wacom’s storage instructions.

Any descriptions, drawings, specifications, samples, models, bulletins, or similar material, used in connection

with the sale of the product, shall not be construed as an express warranty that the product will conform or

comply with your requirements.

EXCEPT FOR THE LIMITED WARRANTY DESCRIBED ABOVE, THERE ARE NO OTHER WARRANTIES MADE BY

WACOM ON THIS PRODUCT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY WACOM, ITS

DEALERS, DISTRIBUTORS, AGENTS, OR EMPLOYEES SHALL CREATE A WARRANTY OR IN ANY WAY

INCREASE THE SCOPE OF THIS WARRANTY, AND YOU MAY NOT RELY ON ANY SUCH INFORMATION OR

ADVICE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS

WHICH VARY FROM STATE TO STATE.

WACOM LIMITS THE DURATION OF ANY LEGALLY IMPLIED WARRANTIES INCLUDING IMPLIED WARRANTIES

OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, TO THE DURATION OF WACOM’S

EXPRESS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY

LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

NEITHER WACOM NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR

DELIVERY OF THIS PRODUCT SHALL BE LIABLE FOR ANY DIRECT, CONSEQUENTIAL, OR INCIDENTAL

DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF

BUSINESS INFORMATION AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH

PRODUCT, EVEN IF WACOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES

DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE

ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

In the event that any of the above limitations are held unenforceable, Wacom’s liability for any damages to you or

any party shall not exceed the purchase price you paid, regardless of the form of any claim.

This Limited Warranty is governed by the laws of the United States of America and the state of Washington.

This Limited Warranty is valid for and only applies to products purchased and used inside the United States (and

its territories or possessions) and Canada.

Appendix

Page 67

WARRANTY SERVICE IN THE U.S.A. AND CANADA

To obtain Warranty service within the U.S. or Canada contact:

Wacom Customer Care Center

Phone: 1.360.896.9833

Email Inquiry form: http://www.wacom.com/productsupport/email.cfm

WARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA

For products purchased or used outside of the United States and Canada, the warranty period is one (1) year from

the date of original retail purchase. Upon discovery of a defect in the product, except in the Software, within the

Warranty Period you should contact your local dealer or distributor. If an authorized Wacom repair center is not

available in your local country you will be responsible for all transportation costs including duties and taxes to and

from the Wacom repair center. In all other respects the terms of the warranty as set forth above apply to such

sales.

Wacom Technical Support in Asia Pacific (except Japan and China)

Detailed Asia Pacific Limited Warranty policy and product registration may be found online at

http://www.wacom-asia.com

To obtain technical support or Warranty service within Southeast Asia, Oceania and Taiwan, please contact the

Wacom Customer Support Service.

Phone numbers can be found here: http://www.wacom-asia.com/support/contact

Should you have any questions about this Agreement, or if you desire to contact Wacom for any reason, please

contact in writing:

IN NORTH AND SOUTH AMERICA

CONTACT:

IN JAPAN

CONTACT:

Wacom Technology Corporation Wacom Co., Ltd.

1311 SE Cardinal Court Harmony Tower 21F, 1-32-2 Hon-Cho

Vancouver, Washington 98683 Nakano-Ku, Tokyo 164-0012

U.S.A. Japan

Internet: http://tablet.wacom.co.jp

IN ASIA PACIFIC

CONTACT:

IN MAINLAND CHINA (EXCEPT HONG KONG)

CONTACT:

Wacom Co., Ltd. Wacom China Corporation

Asia Pacific Office Unit 2807, 28th Floor, SK Tower

Harmony Tower 18F, 1-32-2 Hon-Cho, No 6 Jia, Jianguomenwai Avenue,

Nakano-Ku, Tokyo 164-0012 Beijing, 100022, China

Japan E-mail: support@wacom.com.cn

Appendix

Page 68

LICENCE WARRANTY CONDITIONS

(EUROPE, AFRICA AND MIDDLE EAST)

SOFTWARE LICENCE AGREEMENT

Important customer information

The scope of delivery of this product covers copyright-protected computer programs ("software"), which are

the inalienable intellectual property of WACOM Europe GmbH ("WACOM"). This software is an integral

component of the product and is also held on the associated data carrier. The software of WACOM and the

associated rights of use are not included with the purchase of this product from your retailer. WACOM grants

you-the user-the right to use the software exclusively in accordance with the conditions stipulated in this licence

agreement. By purchasing this product, you agree to the following licence conditions.

Conditions for using the software

WACOM issues the user with a personal, non-exclusive licence to use the software solely in connection with this

product and for the correct operation of the product. This licence may only be assigned to a third party in

connection with this product.

Use of this software includes the creation of permanent or temporary copies of the software by means of loading,

displaying, exporting, transferring or saving, for the purposes of exporting the commands and the data they

contain or for observing, researching or testing the software functions.

The customer may not license the software to a third party, lease, lend or in any other way provide access to the

software. The customer may not copy, change, transfer or edit the software without prior written agreement from

WACOM. The only exceptions to this are necessary procedures for creating a back-up copy and the scenarios

outlined in section 2.

The customer may not carry out any "reverse engineering", decompile or depacketise the software, or try by any

other means to discover the source code of the software. This restriction shall continue to apply after the

termination of this agreement. If the software contains interfaces to other programs that are not supported by

WACOM, WACOM shall provide the customer with the necessary information on request, as long as the customer

can prove his right to use the software and agrees to bear the copying and postage costs.

WACOM AND ITS SUPPLIERS CANNOT OFFER ANY GUARANTEE FOR THE PERFORMANCE OF THE

SOFTWARE OR FOR THE RESULTS PRODUCED THERE FROM. WACOM AND ITS SUPPLIERS OFFER NO

GUARANTEES OR ASSURANCES (EITHER EXPRESSLY OR IMPLICITLY, INCLUDING THOSE THAT MAY BE

DERIVED FROM A BUSINESS RELATIONSHIP OR FROM TRADE PRACTICE, OR FROM LEGAL PROVISIONS

OR CUSTOMARY LAW) WITH REGARD TO THE MARKETABILITY, FREEDOM FROM DEFECTS OF TITLE OR

USEFULNESS OF THE SOFTWARE.

WACOM AND ITS SUPPLIERS ACCEPT NO LIABILITY FOR DAMAGES, CLAIMS OR COSTS OF ANY KIND, NOR

FOR CONSEQUENTIAL DAMAGES, SECONDARY, ACCIDENTAL, INDIRECT OR PENAL DAMAGES,

PARTICULAR OR MISCELLANEOUS DAMAGES OR FOR DEMANDS OR INDEMNITY CLAIMS FOR REDUCED

PROFITS OR LOSSES. THIS SHALL ALSO APPLY IN THE CASE OF A REPRESENTATIVE OF WACOM BEING

PREVIOUSLY AWARE OF THE POSSIBILITY OF SUCH LOSSES, DAMAGES, CLAIMS OR COSTS, OR

DEMANDS FROM THIRD PARTIES.

Appendix

Page 69

The existing limitations on liability shall not apply in the case of the assumption of explicit guarantees, or in case

of fraudulent behaviour on the part of WACOM, nor for damages arising from wilful or grossly negligent behaviour

on the part of WACOM, from damages leading to loss of life, personal injury or sickness or in the case of binding

legal provisions. For slight negligence, WACOM and its suppliers shall only be liable in the event of a breach of

essential contractual obligations. Liability when such an essential contractual obligation is breached is, however,

limited to damages typical to this type of contract, which WACOM must have determined at the conclusion of the

contract based on the known risks and circumstances at that time. Claims for reduced profits or expenses saved,

indemnity claims from third parties or claims for any other direct or consequential damages still cannot be

asserted in this case.

The laws of the Federal Republic of Germany shall apply to this agreement. However, the applicability of the

United Nations Convention on Contracts for the International Sale of Goods is explicitly excluded. Krefeld is the

sole place of jurisdiction for all claims arising from this contractual relationship and all disputes between the

parties resulting from the formation, handling or termination of the contractual relationship, provided that the

customer is a trader, a legal entity under public law or a special fund under public law.

The jurisdiction agreement shall also apply for customers who do not have a general place of jurisdiction in

Germany. The jurisdiction agreement shall not apply if, due to legal provisions, a different sole place of jurisdiction

must be established for the case. Furthermore, WACOM is authorised to file a lawsuit against the headquarters of

the customer.

This licence constitutes the entire contractual agreement between the parties. It overrides all other verbal and

written contracts and agreements and may only be altered by means of a written and signed contract. Should one

of the provisions of these licence conditions be or become void, the validity of the other provisions shall not be

affected, in full or in part. Should a provision be invalid, the legally permissible regulation most closely resembling

the invalid regulation shall apply in its place.

LIMITED WARRANTY

WACOM guarantees to you, as the initial purchaser, that the product hardware, when used as intended, will

remain free from material defects and processing errors for a warranty period of TWO (2) YEARS and Cintiq

products shall be guaranteed for a warranty period of THREE (3) YEARS, commencing from the purchase date

and provided that the product was unused at the time of purchase. Defects in wear parts (e.g. pen tips) resulting

from normal wear and tear are exempt from the warranty. Furthermore, WACOM guarantees that the data carriers

delivered with the product are free from material defects and processing errors for a period of SIX (6) MONTHS

from the date of purchase.

If the product-excluding any software-is discovered to be faulty it must be returned immediately to the place of

purchase in its original packaging within the warranty period together with your name, address and telephone

number, a description of the problem and a copy of the original receipt. The customer shall be liable for any

possible damage or loss of the product during transit for this purpose. Under the provisions of this warranty,

WACOM only undertakes to repair or replace the faulty product or parts at its own discretion, in cases where

defects are proven and the product is sent within the warranty period.

WACOM is not obligated to repair or replace the product if: (a) the damage to the product results from any

accident, misuse, improper use, negligence or unauthorised alteration or repair; (b) the product was not handled

or stored according to the instructions provided by WACOM; (c) the damage resulted from normal wear and tear;

or d) the serial number affixed by WACOM has been removed or rendered unintelligible.

If, when a claim made under this warranty is checked, it emerges that it is outside the permitted time period or is

not covered by the warranty or that the product is not faulty, the costs of any checks or repairs must be borne by

the customer.

Appendix

Page 70

Any descriptions, drawings, specifications, samples, models, notifications or similar material provided in

connection with the purchase of the product cannot be taken as an explicit guarantee that the product

corresponds to or fulfils the customer's requirements.

If this product is faulty, the purchaser shall be entitled to assert legal claims against the vendor for liability due to

defects. These legal rights against the vendor are not limited by the existing warranty. The warranty grants the

customer many additional rights under the conditions stipulated in this text.

This limited warranty shall apply if the registered office of the vendor is in the EU or in Iceland, Norway, Jersey,

Switzerland, Russia, Ukraine, Croatia, Serbia, Tunisia, Turkey, Syria, Lebanon, Jordan, Israel, Egypt, United Arab

Emirates, Iran or South Africa.

The granting of this limited warranty is subject to the laws of the Federal Republic of Germany. However, the

applicability of the United Nations Convention on Contracts for the International Sale of Goods is explicitly

excluded. Krefeld is the sole place of jurisdiction for all claims arising from this contractual relationship and all

disputes between the parties resulting from the formation, handling or termination of the contractual relationship,

provided that the customer is a trader, a legal entity under public law or a special fund under public law.

The jurisdiction agreement shall also apply for customers who do not have a general place of jurisdiction in

Germany. The jurisdiction agreement shall not apply if, due to legal provisions, a different sole place of jurisdiction

must be established for the case. Furthermore, WACOM is authorised to file a lawsuit against the headquarters of

the customer.

Should one of the provisions of these limited warranty conditions be or become void, the validity of the other

provisions shall not be affected, in full or in part. Should a provision be invalid, the legally permissible regulation

most closely resembling the invalid regulation shall apply in its place.

If you have any questions about this agreement, or would like to contact WACOM for another reason, please

contact us by post at this address:

WACOM Europe GmbH

Europark Fichtenhain A9

47807 Krefeld

GERMANY

Appendix

Page 71

CINTIQ EXCHANGE POLICY

(EUROPE, AFRICA AND MIDDLE EAST)

Should your Cintiq Interactive Pen Display become defective during the warranty period, Wacom Europe GmbH

offers an exchange program. Please follow the procedure described below and note the restrictions:

• Note: The Cintiq exchange program can only be offered for countries of the European Union with the

exception of Malta, Cyprus, the Canary Islands, and the French Overseas Territories.

• Note: You must have registered your Cintiq Interactive Pen Display at Wacom Europe GmbH if you want to

take advantage of the exchange program.

• If you believe your Cintiq Interactive Pen Display is defective, please contact our Technical Support Staff (see

section Support Staff in this manual). Please have the serial number of the defective unit, an error description

and a copy of your original invoice at hand.

• If our support staff agrees that your Cintiq is defective, you will be asked to give your address for picking up

the defective unit.

• You will receive a refurbished Cintiq display unit in exchange for your defective unit.

• Note: The delivery time for the exchange unit varies between 2 and 5 work days, depending on the country it

is shipped to. Pick-up service of the defective unit may be separate from the delivery of the exchange unit!

• Note: You will not get back the very same unit that you handed in! Should you prefer to get back the very

same unit, please send in your defective Cintiq directly to your nearest Wacom office, or ask your local dealer

or distributor.

• Note: Wacom Europe GmbH reserves the right to invoice for shipping, checking and refurbishing the sent-in

Cintiq unit if a copy of the original invoice or the error description is missing, or if they do not correspond with

the sent-in unit.

• Note: Wacom Europe GmbH reserves the right to invoice for the exchange unit if the defective unit has not

arrived at Wacom Europe GmbH headquarters within 7 days after delivery of the exchange unit.

In any case you can send in your defective Cintiq to any Wacom office for repair, either directly or through your

dealer or distributor, however the fast exchange program is only available as described above.

Note: Wacom Europe GmbH reserves the right to change or cancel this service for all or some regions without

further notice.

Appendix

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WACOM TECHNOLOGY CORPORATION WACOM EUROPE GMBH

1311 SE Cardinal Court Europark Fichtenhain A9

Vancouver, WA 98683 47807 Krefeld

U.S.A. Germany

Telephone: +1.360.896.9833 Telephone: +49.(0)2151.3614.0

Fax: +1.360.896.9724 Fax: +49.(0)2151.3614.111

WACOM CO., LTD.

JAPAN MARKETING AND SALES DIVISION

WACOM CO., LTD.

ASIA PACIFIC MARKETING

AND SALES DIVISION

Harmony Tower 21F, 1-32-2 Hon-Cho Harmony Tower 18F, 1-32-2 Hon-Cho,

Nakano-Ku, Tokyo 164-0012 Nakano-Ku, Tokyo 164-0012

Japan Japan

Internet: http://tablet.wacom.co.jp Telephone: +81.3.5309.1513

Fax: +81.3.5309.1514

WACOM CHINA CORPORATION WACOM KOREA CO., LTD.

Unit 2807, 28th Floor, SK Tower 25th Floor DMC iaan Sangam 2nd Complex, 1653

No 6 Jia, Jianguomenwai Avenue, Sangam-dong, Mapo-gu, Seoul, Korea, 121-270

Beijing, 100022, China

Internet: http://www.wacom.com.cn Telephone: +82.2.557.3894

Fax: +82.2.557.3895

WACOM AUSTRALIA PTY. LTD. WACOM SINGAPORE PTE. LTD.

Unit 8, Stage 1 Cumberland Green 3 Bishan Place,

2-8 South Street Rydalmere CPF Bishan Building #06-08

NSW 2116 Australia Singapore 579838

Telephone: +61.2.9422.6700 Telephone: +65.6258.8640

Fax: +61.2.9420.2272 Fax: +65.6258.8697

WACOM TAIWAN INFORMATION CO., LTD.

Suite 605, 6th floor, No. 205 Tun-Hwa North Road

Taipiei, 105 Taiwan

Telephone: +886.2.2712.2675

Fax: +886.2.2712.9789

Installation Guide & Hardware Manual

Wacom Co., Ltd. UE-0387 (B)