Way Systems WAY5000-1 Mobile Point of Sale Terminal User Manual User Guide

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Way5000 User Manual
WAY Systems
200 Unicorn Park Drive
Woburn, MA 01801
www.waysystems.com
This document is copyright  2008 WAY Systems, Inc. All Rights Reserved.
way5000 User Manual V1.00
4/3/2009
Disclaimer
This document is subject ti change without notice. No part of this document may be reproduced, stored in a
retrieval system, or transmitted, in any form or means electronically, mechanically, photocopied, or
otherwise, without prior written permission from WAY Systems, Inc.
Trademarks
WAY and the WAY Systems, Inc. logo are trademarks of WAY Systems, Inc. in the United States and other
countries. Other products mentioned herein are either trademarks or registered trademarks of their
respective companies, in the United States and other countries.
Customer/Product Support
For WAY Support and Documentation, visit http://www.waysystems.com. Technical phone support is also
available from WAY Support Center 7 days a week, 24 hours a day at 1-866-WAY-MTT1
(1-866-929-6881).
way5000 User Manual V1.00
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ii
TABLE OF CONTENTS
I.
INTRODUCTION; THIS DOCUMENT ..................................................................................... 5
II.
INTRODUCTION; THE WAY5000 POS TERMINAL ............................................................... 5
III.
WAY5000 BASICS.................................................................................................................. 6
WAY5000 KEYPAD ............................................................................................................................................6
USB DATA/CHARGER PORT AND CHARGE INDICATOR LOCATION .........................................................................6
TURNING THE WAY5000 ON/OFF .......................................................................................................................7
CHECKING FOR SOFTWARE UPDATES (“CHECK FOR UPDATES”)..........................................................................7
SELECTING MENU ITEMS AND FUNCTIONS ..........................................................................................................7
CANCELLING AND NAVIGATING THROUGH PREVIOUS W INDOWS ..........................................................................7
ENTERING ALPHA AND NUMERIC VALUES ...........................................................................................................7
RECHARGING THE WAY5000 BATTERY ...............................................................................................................7
ENTERING A PIN NUMBER .................................................................................................................................7
IV. USING THE WAY5000 RECEIPT PRINTER ........................................................................... 8
Loading Paper............................................................................................................................................8
Printing Receipts or Reports ......................................................................................................................9
Feed Button................................................................................................................................................9
Testing the Printer......................................................................................................................................9
Recharging printer battery .........................................................................................................................9
V.
PRINTED RECEIPTS ............................................................................................................ 10
Receipt Information............................................................................................................................................. 10
VI. WAY5000 MENU STRUCTURE............................................................................................ 12
TOP-LEVEL MENU; ONLINE TRANSACTIONS, REPORTS & SETUP .......................................................................12
SUB-MENUS ...................................................................................................................................................13
Setup Menus ............................................................................................................................................13
Offline Transaction Menu .........................................................................................................................14
VII. TRANSACTION DEFINITIONS ............................................................................................. 15
TRANSACTION TYPES ......................................................................................................................................15
Sale (Credit/Debit):...................................................................................................................................15
Authorize-Only (Credit): ...........................................................................................................................15
Return (Credit/Debit): ...............................................................................................................................15
Void (Credit/Debit):...................................................................................................................................15
Force (Credit/Debit):.................................................................................................................................15
RECONCILE: ...............................................................................................................................................1516
When To Use Reconcile ..........................................................................................................................16
What is in the Reconciliation Report ........................................................................................................16
OPTIONAL DATA ENTRY FIELDS IN TRANSACTIONS ...........................................................................................17
VIII. ONLINE TRANSACTIONS.................................................................................................... 18
SALE TRANSACTIONS ......................................................................................................................................18
Credit........................................................................................................................................................18
Debit .........................................................................................................................................................23
Cash .........................................................................................................................................................27
OTHER TRANSACTIONS ...................................................................................................................................29
Authorize Only..........................................................................................................................................29
Return ......................................................................................................................................................33
Credit .................................................................................................................................................................. 33
Debit ................................................................................................................................................................... 36
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Void ..........................................................................................................................................................39
Force ........................................................................................................................................................41
IX. RECONCILE AND UPLOAD................................................................................................. 44
RECONCILE ....................................................................................................................................................44
UPLOAD .........................................................................................................................................................47
INQUIRY .........................................................................................................................................................49
Transaction List........................................................................................................................................49
Last Trans ................................................................................................................................................51
Re-Print Transaction ................................................................................................................................52
Total Info ..................................................................................................................................................54
Clear Transactions ...................................................................................................................................55
Reports.....................................................................................................................................................57
Details Report & Totals Report ........................................................................................................................... 57
SETUP ...........................................................................................................................................................60
Admin SetUp ............................................................................................................................................60
Reset Admin Code.............................................................................................................................................. 60
Reset Admin Password ...................................................................................................................................... 62
Application Configuration .........................................................................................................................64
Application Settings ............................................................................................................................................ 64
Merchant Information.......................................................................................................................................... 68
Reset Configuration ............................................................................................................................................ 70
User Preferences .....................................................................................................................................72
Backlight Time .................................................................................................................................................... 72
Printer Test...............................................................................................................................................74
About Way5000 (Display Way5000 Information) .....................................................................................75
GO TO OFFLINE MODE....................................................................................................................................76
X.
OFFLINE MODE ................................................................................................................... 77
SALE ..............................................................................................................................................................78
Credit........................................................................................................................................................78
Cash .........................................................................................................................................................82
OTHER TRANSACTIONS ...................................................................................................................................84
Authorize Only..........................................................................................................................................84
Return ......................................................................................................................................................88
Void ..........................................................................................................................................................90
Force ........................................................................................................................................................92
GO TO ONLINE MODE .....................................................................................................................................95
XI. ERROR MESSAGES AND TROUBLESHOOTING............................................................... 96
XII. AVS/CVV/CID RESPONSE CODES ................................................................................... 101
AVS RESPONSE CODES ...............................................................................................................................101
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I. Introduction; This Document
This User Manual explains how to set up and use your way5000 POS terminal to process credit
card, debit card, and cash receipt transactions in both online and offline mode. It also describes
more advanced way5000 administrative and troubleshooting topics.
Depending on the terminal configuration selected by your payment service provider:
• Some transaction types may not be available.
• The system may or may not include a receipt printer
• Some transaction types may require optional data entry for:
• Security code
• Cardholder Zip Code
• Cardholders billing address #
• Invoice/Job #
• Convenience Fee
• Toll Amount
• Tip Amount
II. Introduction; The way5000 POS Terminal
WAY Systems, Inc.’s mobile point-of-service terminal, the way5000, is a new generation of WAY’s
small, portable, wireless transaction processing terminals. The model 5000 integrates
technologies that open an endless number of possibilities. The way5000 lets merchant’s accept
payment anywhere at any time.
The way5000 is programmable, can run multiple applications, and can download new software
applications, settings and updates over-the-air (OTA). In addition to WAY’s standard Way2Pay
credit/debit card application, the way5000 enable 3rd party development of a variety of other
payment and non-payment services such as; Check, Loyalty and inventory look up.
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way5000 Basics
way5000 Keypad
Mag Stripe
Card
Reader
Navigation
Button
Screen
Addressable
Soft Key [F1]
Screen
Addressable
Soft Key [F2]
Future
Use
Numeric
Keypad
Power On/Off
Enter
Cancel
Clear/
Backspace
USB Data/Charger port and Charge Indicator Location
Charge
Port
Serial
Number
Charge
Indicator
To power
your
way5000 and/or the battery, plug a charger into the USB/Charge Port or connect to a PC USB port
(cable not included). A wall charger is provided as a standard accessory with the way5000. A car
charger is also available at www.waysystems.com.
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Turning the way5000 On/Off
To turn way5000 on, press the Power On/Off key until the WAY logo appears, then release.
To turn way5000 off, press the Power On/Off key until “Powering Off Please Wait” appears.
Checking for Software Updates (“Check For Updates”)
Upon power up, the way5000 may display “Check for updates?". Press F2 (No) to proceed
directly to the idle screen. Press F1 (Yes) to check for updates. If there are updates scheduled,
they will be downloaded. After the download, press the F2 key to continue to the way5000 idle
screen. If no updates are scheduled, the way5000 will display “No scheduled download” and
proceed to the idle screen.
Selecting Menu Items and Functions
Press the number corresponding to the function that you want from the menu; or use the
navigation button and then press the F2 key to proceed.
Cancelling and Navigating Through Previous Windows
To exit Way2Pay and return to the idle screen, press the red Cancel key. To return to the previous
screen, select the Back function [F1] or press the yellow Clear/Backspace key.
Entering Alpha and Numeric Values
Some fields allow numeric entry only. In fields that allow alpha entry and numeric entry, press the
number key with the desired letter /number one or more times depending on the letter/number’s
location. To enter a number, press the key a fourth time.
Recharging the way5000 battery
To charge your way5000, plug a charger into the USB/Charge Port or connect to a PC's USB port
(cable not included), as shown in the illustration above.
Entering a PIN Number
Debit card transactions require cardholder entry of a personal identification number (PIN). The
front keypad is used for secure PIN entry. PINs range from 4 to 6 digits.
When the way5000 prompts for PIN entry, hand the way5000 to the cardholder. Ask the cardholder
to enter their PIN and then press the green F2 or ENT key when finished.
For privacy, PIN digits display as dashes.
If the customer needs to retype their PIN, they should press the CLR key to backspace and delete
each digit of the PIN, re-type the PIN from the keypad and press F2
or ENT.
ENT key
CLR key
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III. Using the way5000 Receipt Printer
The MP100 receipt printer is a small portable thermal printer that uses a wireless infrared (ir)
interface to communicate with the way5000 terminal. Receipts are printed without the need of a
cable to connect the terminal and printer. To print, simply point the terminal at the printer and
press the appropriate key on the terminal.
Tear Bar
Cover
Release
Power Light
Power Button
Mode Button
Mode Light
Line Feed
Button
USB Port
Charge Port
Loading Paper
Note: Be sure to use paper rolls that meet specifications. Do not use paper rolls that have the
paper glued to the core because the printer cannot detect the paper end correctly. The correct
paper size is 2 ¼” by 50 feet long.
To install a new paper roll, follow these steps:
1. Make sure that the printer is not receiving data.
2. Open the paper roll cover by gently pulling up on the cover release.
3. Remove the used paper roll core (if there is one).
4. Insert the paper roll with the paper coming from underneath the roll.
5. Pull out a small amount of paper and then close the cover paper roll with the paper coming from
underneath the roll.
6. Tear off the paper. Be sure to pull the paper forwards. If pulled backwards, the paper will not
tear.
Note: Go to www.waysystems.com to order paper and other accessories
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Printing Receipts or Reports
Check periodically to ensure there is sufficient paper in the printer and install a new roll when
needed.
To print receipts or reports:
1.
If the printer is not already on, press the Power button. The Power light will turn on.
Power Light: Steady Green – battery fully charged
Blinking Green – printer sleep mode (see below)
Blinking Red – Low battery. Please plug into charger.
Mode Light: Steady Red- Battery charging
Blinking Green – No Paper/Paper Cover Open (printer will not print)
--------------------------------------------------------------------------------------------------------------------------Note: If the printer is already ON but idle for more than a few minutes, the printer enters power
save mode (the Power light slowly blinks green) to reduce battery consumption. When the printer is
in power save mode and you need to print a receipt, simply print from the way5000 as you
normally would. The printer will exit power save mode and start printing.
---------------------------------------------------------------------------------------------------------------------------2.
When the printing prompt or menu displays on the way5000, select OK/Yes and point the
way5000 directly at and no more than 20 inches away from the front of the printer. Do not move
the way5000 until the receipt or report begins to print. You must select either OK/Yes (F2) or
Done/No (F1) to exit the printing prompt; there is no automatic time-out for this function
Feed Button
Press the Feed button once to advance the paper one line above the cutter. Press and hold the
Feed button to advance the paper continuously
Testing the Printer
To perform a quick test of the printer from the way5000:
1.
Make sure that there is sufficient paper in the printer.
2.
Press the printer's Power button. The green Power light is now lit.
3.
From the idle menu, press 1 to select WAY2Pay.
4.
From the Transactions menu, press 4 to select Setup.
5.
From the Setup menu, select 4 to run the printer test.
6.
Press F2 (OK) and point the way5000 directly at the printer. This will print the current mode
and communication settings.
Recharging printer battery
When the Power light begins to alternately blink red and green, this indicates that the battery is
depleted and you must recharge it. You should also recharge the printer battery whenever it is not
in use. To recharge the battery:
1.
Plug one end of the battery charging cable into the mating power connector on the left side
of the printer and the other end into an AC power receptacle.
2.
The indicator on the inline cable box glows red while the battery is charging. When it turns
green, the battery is fully charged and you can disconnect the cable To conserve battery
life, you can use the same power cable to run the printer on AC power.
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IV. Printed Receipts
Receipt Information
The example below describes information that is printed on the merchant copy of the Credit Sale
transaction receipt, including a toll, tip, and convenience fee amount, and an invoice number.
Depending on your configuration, some of these fields may or may not appear. For questions,
please contact your Payment Service Provider.
Transaction
type
Sale Receipt
Merchant name and
address lines. Default is
1 line for address. 2
Optional address lines
(shown).
Merchant Inc.
157 Main St.
Suite 222
Anytown, MA 11111
www.website.com
1-222-333-4444
Transaction date
in
MM/DD/YYYY
format
04/02/2008
11:10:27
---------------------------------------------------------------------Merchant ID
1234567
Terminal ID
2133
Trans. Type
Optional Footer: Up to
4 additional lines below
signature for company
messages or other
data.
Batch #
12
Seq #
Card Type
Visa
Cardholder
John H. Smith
Account#
xxxxxxxxxxxx1245
Exp. Date
xx/xx
Ref #
12111
Auth #
2134546
Invoice/Job#
235677
AVS
CVV2/CID
Tran ID
Validation Code
Transaction
time in
HH:MM:SS
Credit - Sale
Demo
ASD123
23
Sale
21.45
Convenience Fee:
1.05
Toll
The various items on the sample receipt above, are explained in the following table.
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10
Field
Description
Merchant ID
The merchant's account number assigned by the payment processor.
Terminal ID
An identification number assigned by the payment processor (often used when multiple
terminals are assigned to one merchant).
Trans Type
This is the type of transaction such as Sale, Return, Void, etc.
Batch No.
This is a batch number assigned by WAY Systems for tracking purposes. This number is
incremented by 1 after each reconciliation. NOTE: This batch number has no relation to
the batch number that is assigned by your payment processor.
Seq. No.
The sequence number for this transaction within the WAY batch. The sequence number
is incremented by one after each transaction and resets to 001 after each reconciliation.
Card Type
Type of payment, such as Visa (, MasterCard, American Express. If this is a Debit
transaction, the card type is DB. For Cash (if enabled), the card type is CA.
Cardholder
This is the name of the cardholder if it is available from the magnetic stripe.
Acct No.
Account number on payment card. Due to recent security regulations, only the last 4
digits of the account number may be printed on the receipt.
Exp. Date
Expiration date of the card, printed as **/**. For security, the actual date is not printed.
Ref#
An optional reference code that the payment processor may send to the way5000 after
processing certain transactions. The Ref# corresponds to a specific transaction on the
payment processor's system.
Auth#
The code that the payment processor returns to the way5000, approving an amount.
Invoice/Job #
If Invoice/Job# is enabled, this is the value that was entered during a transaction.
AVS
Response code returned by the card issuer if you entered an address number.
Call your payment systems provider or see attached appendix for more information on
what these responses mean.
CVV2/CID
Response code returned by the card issuer if you entered a 3 or 4 digit code from the
card. Contact your payment service provider or see attached appendix for more
information on what these response codes mean.
Tran ID
This is a number assigned by some payment processors for authorizations.
Contact your payment systems provider for more information.
Validation Code
This is a number assigned by some payment processors for authorizations.
Contact your payment systems provider for more information.
Sale
Amount of Sale, excluding tip, toll, and convenience fee amounts.
Convenience Fee
Amount of the convenience fee (if any) calculated by the terminal.
Toll
Amount of any toll entered.
Tip
Amount of any tip entered.
Cash Back
The amount of cash back given (if enabled) for a Debit transaction. In some cases, there
may be a maximum cash back amount set by the payment service provider.
Total
The currency and total amount of the transaction, including any tip, toll, cash back, and
convenience fee amounts.
Signature
Line where the customer signs the merchant copy of the receipt for a Credit transaction.
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11
V. way5000 Menu Structure
Top-Level Menu; Online Transactions, Reports & Setup
1. Credit
1. Sale
2. Debit
3. Cash
1. Authorize
Only
2. Return
3. Void
2. Other
Transactions
4. Force
5. Reconcile
6. Upload
WAY
2Pay
1. Trans. List
2. Last Trans
3. Inquiry
3. Re-Print
Trans.
4. Total Info
5. Clear Trans.
1. Details
Report
6. Reports
2.Totals
Report
1. Reset Adm
Code
1. Admin
Setup
4. Setup
2. Reset Adm
Passwd
2. App
Config1
1. Backlight
Time
3. User Prefs
4. Printer Test
5. About
Way5000
5. Offline Mode
way5000 User Manual V1.00
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See details on next page
12
Sub-Menus
Setup Menus
1. App
Settings
1. Invoice/Job#
2. Cash Receipt
1. URL
2. Footer 1
2.Merchant
Info
App Config
3. Footer 2
4. Footer 3
5. Footer 4
6. Phone Num.
3. Reset
Config
1. Check
Update
2. Setup1
Check
Update
3. System
Version
way5000 User Manual V1.00
4/3/2009
For WAY Helpdesk Use Only
13
Offline Transaction Menu
1. Credit
1. Sale
2. Cash
1. Authorize
Only
2. Other
Transactions
2. Return
3. Void
4. Force
1. Trans. List
2. Last Trans
WAY2Pay
3. Inquiry
3. Re-Print
Trans.
4. Total Info
5. Clear Trans.
6. Reports.
1. Details Report
2.Totals Report
1. Admin
Setup
1. Reset Admin
Code
2. App
Config1
2. Reset Admin
Passwd
4. Setup
3. User Prefs
1. Backlight
4. Printer Test
5. About
way5000
5. Go To
Online Mode
way5000 User Manual V1.00
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See details on previous page
14
VI. Transaction Definitions
Transaction Types
Sale (Credit/Debit):
This transaction charges the customer for a sale of goods or services. This transaction will require
the user to input at least one amount corresponding to the charge to be applied. After this
transaction is completed, there is no way to adjust the amount. A credit sale can be performed
online or offline, but some restrictions may apply depending on the processor rules. A debit sale
can only be done online and can not be voided.
Authorize-Only (Credit):
This transaction pre-authorizes an amount for a sale of goods or services. This transaction will
require the user to input at least one amount corresponding to the authorization requested. The
objective of this transaction is only to verify available funds. This transaction is not billed to the
cardholder account, can not be voided, and can not be performed offline.
Return (Credit/Debit):
This transaction refunds a specific amount to the cardholder account.
Void (Credit/Debit):
This transaction voids (cancels) a previous transaction. Different payment processors impose
different deadlines for entering Void transactions. In general, a Void must be entered the same
day as the transaction being voided.
Force (Credit/Debit):
This transaction enters a transaction that was previously authorized with a voice authorization or
other method. This transaction can not be voided.
Reconcile:
This transaction uploads any offline transactions stored in the terminal, and clears all transactions
from memory. Reconciliation can only be done online mode.
Upload:
The objective of this transaction is to send all the offline transactions that are sitting in the terminal
to the host to be processed for possible authorization.
Reports:
The reports are printed and used to check the transactions and the totals in the batch
Offline Transactions:
When no wireless signal is available to complete transactions, you can choose to store
transactions to be uploaded later. These are called offline transactions. It is important to
understand that Offline Transactions are NOT authorized until they are uploaded; therefore you
accept these transactions at your own risk. You should perform transactions online whenever
possible, and upload offline transactions as soon as possible (as soon as you return to a location
where there is wireless coverage). If your terminal is lost, stolen, or damaged before you upload
offline transactions, there may be no way for you to process (obtain payment for) these
transactions.
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15
Reconciliation
When To Use Reconcile
Reconcile once a day (usually at the end of the day) to print a reconciliation report and clear the
day's transactions from the way5000.
What is in the Reconciliation Report
A list by WAY's transaction sequence number of each transaction that was processed, including
type, amount, whether a credit or debit, and authorization code or other transaction status. The
transaction list also includes cash, if enabled.
A summary by type of the number of Credit Sale, Void, Cash (if enabled), Credit Return, Debit
Sale, Debit Return, and Force transactions; the monetary amount of each; whether a credit or
debit; and the total number and net amount of all transactions.
Reconciliation Report
Merchant Inc.
157 Main St.
Suite 222
Anytown, MA 11111
www.website.com
1-222-333-4444
This section of the
report provides totals by
transaction type
The “Count” column
shows the number of
transactions for each
transaction type
The “Total” column
shows the dollar total
monetary amount for
each transaction type
04/02/2008
11:10:27
-------------------------------------------------------------Merchant ID
0001234567
Terminal ID
0001234562
Batch#
11
Transaction List
====================================
Seq# Card
Trans Trans Amount Auth#
Type
Type
(USD)
001
VI
Sl
80.00 123456
002
MC
Sl
125.00 133444
003
DB
Sl
60.00 55444
004
VI
Vd
70.00 13344
005
AX
Rt
10.00 125679
006
CA
Sl
65.00
007
DB
Rt
5.00 21333
This section of the report
lists all transactions in the
terminal’s memory; in order
by WAY sequence number:
In the “Type” column,
S=Sale, V=Void, R=Return,
F=Force, Au=Auth Only,
C=Cash, Cn=Cancelled,
Dc=Declined
Totals by Trans Type (w/o cash)
=====================================
Type
Count
Total
Sl
004
330.00
Fr
000
0.00
Rt
002
15.00
Vd
001
70.00
Au
000
0.00
Cn
000
0.00
Dc
000
0.00
Cash Totals
=====================================
Sl
65.00
Vd
0.00
VI=VISA MC=MASTERCARD DS=Discover
AX=American Express OT=Other
DB=PIN Debit CA=Cash
Sl=Sale Fr=Force Rt=Return
Vd= Void Au= Authorization Only
Cn= Cancelled DC=Declined
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16
Optional Data Entry Fields in Transactions
You may be prompted to enter or verify data in various fields during transactions. Depending on
the setup of your device, some of the common fields are:
Card Number: This is the customer’s card account number which may be read from the magnetic
stripe or may be entered manually (for Credit) if the magnetic stripe is damaged.
Expiration date: This is the expiration date of the customer’s card account which may be read
from the magnetic stripe or may be entered manually (for Credit) if the magnetic stripe is damaged.
AMEX CID: This is the 4 digit security code that is located on the front of American Express cards.
VISA CVV2: This is the 3 digit security code that is located on the back of Visa cards in the
signature panel.
Master Card CVC: This is the 3 digit security code that is located on the back of MasterCard
cards in the signature panel.
Discover CID: This is the 3 digit security code that is located on the back of Discover cards in the
signature panel.
AVS ZIP: This is the cardholder’s billing zip code (5 or 9 digits)
AVS Address: This is the cardholder’s street number portion of their address.
Invoice/Job Number: This is a 1 to 17 digit long entry that can be used for Invoice or Job
Number.
Transaction Amount: This is the total amount of the sale in dollars and cents.
Convenience Fee:
A fee charged by some retailers for card acceptance.
Toll Amount: This is an amount entry for tolls.
Tip Amount: This is an amount for Tips for taxis, limos, etc.
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17
VII. Transaction Flow Details; Online Transactions
Sale Transactions
Sale - Credit
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Sale, press the ‘1’ key or press F2 to continue.
OK
Sale
Step 3
1. Credit
2. Debit
3. Cash
To Choose Credit, press the ‘1’ key or press F2 to continue.
Debit and Cash Sale may or may or may not appear based on your setup.
If you are only setup for Credit, this step will not appear.
Back
OK
Sale - Credit
Step 4
Swipe Card Or
Enter Card
Number
Back
Swipe the Credit Card through the reader. If this is successful, skip to
step 6.
OK
way5000 User Manual V1.00
If the swipe does not work or the card is not present, you may manually
enter the card number. Continue with Step 5.
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18
Sale - Credit
Step 5
Enter Exp. Date
MMYY Format
00/00
Back
When the card number is entered manually, the way5000 will prompt for
the card expiration date. Enter the expiration date (MM/YY) and press F2
(OK) to continue.
OK
Sale - Credit
Step 6-1 (Optional Screen – AMERICAN EXPRESS)
Enter 4 Digits
Number From
The Front Of The
Card
1234
Back
If the card is an American Express card, the way5000 may prompt for the
American Express Security Code which is a 4 digit number located on the
front of the card. Press F2 (OK) to continue.
OK
Sale - Credit
Step 6-2 (Optional Screen – VISA, MC, DISCOVER)
Enter 3 Digits
Number From
The Back Of The
Card
123
Back
If the card is a Visa, MC or Discover card, the way5000 may prompt for
the Security Code which is a 3 digit number located on the back of the
card in the signature panel. Enter the code and press F2 (OK) to continue.
OK
Sale - Credit
Step 7-1 (Optional Screen for Visa/MasterCard)
Select reason
1. Not Legible
2. Not Present
3. Skip Entry
Back
If the Security Code is not present or is not legible, the way5000 will
prompt for a reason when the Security Code entry is left blank.
Select the appropriate reason by pressing 1, 2, or 3 and hit F2 (OK) to
continue.
OK
Sale - Credit
Step 7-2 (Optional Screen for Discover)
Select reason
1. Not Legible
2. Not Present
Back
The terminal will prompt for a reason when the CID is skipped (left in
blank) in the previous steps (Step 6-1 or 6-4). If the CID information is
entered, the terminal will not prompt this screen
Select the appropriate reason and hit F2 (OK) to continue.
OK
way5000 User Manual V1.00
4/3/2009
19
Sale - Credit
Step 8 (Optional Screen – AVS - ZIP CODE)
Enter Zip Code
For Cardholder
Billing Address
01801
Back
The way5000 may prompt for the cardholder‘s billing zip code; the
number may be 5 or 9 digits. Enter the digits and press F2 (OK) to
continue.
OK
Sale – Credit
Enter Cardholder
Billing Address #
200
Back
Step 9 (Optional Screen – AVS – STREET ADDRESS)
The way5000 may prompt cardholder‘s billing address street number.
Enter the digits and press F2 (OK) to continue.
OK
Sale – Credit
Step 10 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job#
or Press
OK to Continue
123456
Back
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice or Job Number. Enter the digits and press F2 (OK)
to continue. To skip this entry, press F2 (OK) to continue.
OK
Sale – Credit
Enter Amount
1.00
Step 11
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Sale - Credit
Please Confirm
The Conv Fee
Amount
1.00
C.Fee
1.00
Back
Step 12 (Optional Screen – Convenience Fee)
If this field is enabled in the terminal configuration, the way5000 will ask
you to confirm the convenience fee amount. Check the amount and press
F2 (OK) to continue.
OK
way5000 User Manual V1.00
4/3/2009
20
Sale - Credit
Step 13 (Optional Screen – Toll Amount)
Enter Toll Amount
1.00
If this field is enabled in the terminal configuration, the way5000 will
prompt for the toll amount. Enter the toll amount and press F2 (OK) to
continue. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale - Credit
1. Enter Tip Amt
2. Print Tip Rcpt
Step 14 (Optional Screen – Tip Receipt)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. Press F2 (OK) to continue.
Back
OK
Sale - Credit
Enter Tip Amount
1.00
Step 15 (Optional Screen – Tip Amount)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale - Credit
Confirm Details
Amount
C-Fee
Tip
Tolls
Total
Step 16
1.00
1.00
0.00
0.00
2.00
Back
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Communication
Step 17
Processing
Processing
Please Wait
This screen will be displayed when the terminal is trying to process
(send/receive) the transaction.
way5000 User Manual V1.00
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21
Sale - Credit
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
Step 18-1 (Optional Screen - Approved Transaction 1)
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
Sale - Credit
Step 18-2 (Optional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the transaction
status on the screen. Press F2(OK) to finish the transaction and return to
the Transactions Menu of the Payment Application
OK
way5000 User Manual V1.00
4/3/2009
22
Sale - Debit
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Sale, press the ‘1’ key.
OK
Sale
Step 3
1. Credit
2. Debit
3. Cash
To Choose Debit, press the ‘2’ key.
Cash Sale may or may or may not appear based on your setup.
Back
OK
Sale - Debit
Step 4
Swipe Card
Swipe the Credit Card through the reader.
(Manual Entry of Card Data is not allowed for Debit transactions.)
Back
OK
Sale - Debit
Step 5 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job #
Number or Press
OK to Continue
123456
Back
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice or Job Number. Enter the digits and press F2 (OK)
to continue. To skip this entry, press F2 (OK) to continue.
OK
way5000 User Manual V1.00
4/3/2009
23
Sale – Debit
Enter Amount
1.00
Step 6
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Sale - Debit
Step 7 (Optional Screen – Convenience Fee)
Please Confirm
The Conv. Fee
Amount 1.00
C.Fee
1.00
Back
If this field is enabled in the terminal configuration, the way5000 will ask
you to confirm the convenience fee amount. Check the amount and press
F2 (OK) to continue.
OK
Sale - Debit
Step 8 (Optional Screen – Toll Amount)
Enter Toll Amount
1.00
If this field is enabled in the terminal configuration, the way5000 will
prompt for the toll amount. Enter the toll amount and press F2 (OK) to
continue. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale - Debit
Step 9 (Optional Screen – Cash Back Amount)
Enter Cash Back
amount
1.00
Back
If this field is enabled in the terminal configuration, the way5000 will
prompt for the cash back amount. Enter the cash back amount and press
F2 (OK) to continue. To skip this entry, press F2 (OK) to continue.
OK
Sale - Debit
1. Enter Tip Amt
2. Print Tip Rcpt
Step 10 (Optional Screen – Tip Receipt)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. Press F2 (OK) to continue.
Back
OK
way5000 User Manual V1.00
4/3/2009
24
Sale – Debit
Enter Tip Amount
1.00
Step 11 (Optional Screen – Tip Amount)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale – Debit
Confirm Details
Amount
1.00
C-Fee
1.00
Tip
0.00
Tolls
0.00
Cash Back 1.00
Total
3.00
Back
Step 12
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Sale – Debit
Total USD3.00
Enter PIN
****
Back
Step 13
Hand the way5000 to the customer. Have them enter their Personal
Identification Number (PIN) and press F2 (OK) to continue.
OK
Communication
Step 14
Processing
This screen will be displayed when the terminal is trying to process
(send/receive) the transaction.
Please Wait
Sale – Debit
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Step 15-1 (Optional Screen - Approved Transaction 1)
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
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Sale - Debit
Step 15-2 (Optional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the transaction
status on the screen. Press F2(OK) to finish the transaction and return to
the Transactions Menu of the Payment Application
OK
way5000 User Manual V1.00
4/3/2009
26
Sale - Cash
T-Mobile
Way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Sale, press the ‘1’ key.
OK
Sale
Step 3
1. Credit
2. Debit
3. Cash
To Choose Cash, press the ‘3’ key.
Back
OK
Credit and Debit Sale may or may or may not appear based on your
setup.
Sale – Cash
Step 4 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job# or
Press OK to
Continue
123456
Back
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice or Job Number. Enter the digits and press F2
(OK) to continue. To skip this entry, press F2 (OK) to continue.
OK
Sale – Cash
Enter Amount
1.00
Step 5
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
way5000 User Manual V1.00
4/3/2009
27
Sale - Cash
Step 6 (Optional Screen – Toll Amount)
Enter Toll Amount
1.00
If this field is enabled in the terminal configuration, the way5000 will
prompt for the toll amount. Enter the toll amount and press F2 (OK) to
continue. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale - Credit
1. Enter Tip Amt
2. Print Tip Rcpt
Step 7 (Optional Screen – Tip Receipt)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. Press F2 (OK) to continue.
Back
OK
Sale - Cash
Enter Tip Amount
1.00
Step 8 (Optional Screen – Tip Amount)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale - Cash
Confirm Details
Amount
Tip
Tolls
Total
Step 9
1.00
0.00
0.00
2.00
Back
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Sale - Cash
Approved
Step 10
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Press F1 (Done) to finish the transaction and go to the Transactions
Menu of the Payment Application.
4/3/2009
28
Other Transactions
Authorize Only
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Back
Step 3
Press the ‘1’ key to select Authorize Only.
OK
Auth. Only
Step 4 (Optional Screen – Authorize Only Password)
Enter Authorize
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the right password must be entered.
OK
Auth. Only
Step 5
Swipe Card Or
Enter Card
Number
Back
Swipe the Credit Card through the reader. If this is successful, skip to
step 6.
OK
way5000 User Manual V1.00
If the swipe does not work or the card is not present, you may manually
enter the card number. Continue with Step 5.
4/3/2009
29
Auth. Only
Step 6
Enter Exp. Date
MMYY Format
00/00
Back
When the card number is entered manually, the way5000 will prompt for
the card expiration date. Enter the expiration date (MM/YY) and press F2
(OK) to continue.
OK
Auth. Only
Step 7-1 (Optional Screen – AMERICAN EXPRESS)
Enter 4 Digits
Number From The
Front Of The Card
1234
Back
If the card is an American Express card, the way5000 may prompt for the
American Express Security Code which is a 4 digit number located on the
front of the card. Press F2 (OK) to continue.
OK
Auth. Only
Step 6-2 (Optional Screen – VISA, MC, DISCOVER)
Enter 3 Digits
Number From The
Back Of The Card
123
Back
If the card is a Visa, MC or Discover card, the way5000 may prompt for
the Security Code which is a 3 digit number located on the back of the
card in the signature panel. Enter the code and press F2 (OK) to continue.
OK
Auth. Only
Step 8-1 (Optional Screen for Visa/MasterCard)
Select reason
1. Not Legible
2. Not Present
3. Skip Entry
Back
If the Security Code is not present or is not legible, the way5000 will
prompt for a reason when the Security Code entry is left blank.
Select the appropriate reason by pressing 1, 2, or 3 and hit F2 (OK) to
continue.
OK
Auth. Only
Step 8-2 (Optional Screen for Discover)
Select reason
1. Not Legible
2. Not Present
Back
The terminal will prompt for a reason when the CID is skipped (left in
blank) in the previous steps (Step 6-1 or 6-4). If the CID information is
entered, the terminal will not prompt this screen
Select the appropriate reason and hit F2 (OK) to continue.
OK
way5000 User Manual V1.00
4/3/2009
30
Auth. Only
Enter Zip Code
For Cardholder
Billing Address
01801
Back
Step 9 (Optional Screen – AVS - ZIP CODE)
The way5000 may prompt cardholder ‘s billing zip code; the number may
be 5 or 9 digits. Enter the digits and press F2 (OK) to continue.
OK
Auth. Only
Enter Cardholder
Billing Address #
200
Back
Step 10 (Optional Screen – AVS – STREET ADDRESS)
The way5000 may prompt cardholder‘s billing address street number.
Enter the digits and press F2 (OK) to continue.
OK
Auth. Only
Step 11 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job#
or Press
OK to Continue
123456
Back
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice or Job Number. Enter the digits and press F2 (OK)
to continue. To skip this entry, press F2 (OK) to continue.
OK
Auth. Only
Enter Amount
1.00
Step 12
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Auth. Only
Confirm Details
Amount
Total
Back
Step 13
1.00
1.00
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
way5000 User Manual V1.00
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31
Auth. Only
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
Step 15-1 (Optional Screen - Approved Transaction 1)
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
Auth. Only
Step 15-2 (Optional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the transaction
status on the screen. Press F2(OK) to finish the transaction and return to
the Transactions Menu of the Payment Application
OK
way5000 User Manual V1.00
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32
Return
Return - Credit
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Back
Step 3
Press the ‘2’ key to select Return.
OK
Return
Step 4 (Optional Screen – Return Password)
Enter Return
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the right password must be entered.
OK
Return
Step 5 (Payment Menu)
1. Credit
2. Debit
Press the ‘1’ key to select Credit Return.
If the offline mode is enabled in the terminal or Debit is not enabled, the
Debit option will not be present in the menu.
Back
OK
way5000 User Manual V1.00
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33
Return - Credit
Step 6
Swipe Card Or
Enter Card
Number
Back
Swipe the Credit Card through the reader. If this is successful, skip to
step 6.
OK
If the swipe does not work or the card is not present, you may manually
enter the card number. Continue with Step 5.
Return - Credit
Step 7
Enter Exp. Date
MMYY Format
00/00
Back
When the card number is entered manually, the way5000 will prompt for
the card expiration date. Enter the expiration date (MM/YY) and press F2
(OK) to continue.
OK
Return - Credit
Enter Amount
1.00
Step 8
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Return - Credit
Confirm Details
Amount
Total
Back
Step 9
1.00
1.00
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Return - Credit
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Step 10-1 (Optional Screen - Approved Transaction 1)
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
4/3/2009
34
Return - Credit
Step 10-2 (Optional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the transaction
status on the screen. Press F2(OK) to finish the transaction and return to
the Transactions Menu of the Payment Application
OK
way5000 User Manual V1.00
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35
Return - Debit
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Back
Step 3
Press the ‘2’ key to select Return.
OK
Return
Step 4 (Optional Screen – Return Password)
Enter Return
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the right password must be entered.
OK
Return
Step 5 (Payment Menu)
1. Credit
2. Debit
Press the ‘2’ key to select Debit Return.
If the offline mode is enabled in the terminal or Debit is not enabled, the
Debit option will not be present in the menu.
Back
OK
way5000 User Manual V1.00
4/3/2009
36
Return - Debit
Step 6
Swipe Card
Swipe the Credit Card through the reader.
(Manual Entry of Card Data is not allowed for Debit transactions.)
Back
Return - Debit
Enter Amount
1.00
Step 7
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Return - Debit
Confirm Details
Amount
Total
Step 8
1.00
1.00
Back
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Sale – Debit
Total USD3.00
Enter PIN
****
Back
Step 9
Hand the way5000 to the customer. Have them enter their Personal
Identification Number (PIN) and press F2 (OK) to continue.
OK
Return - Debit
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Step 10-1 (Optional Screen - Approved Transaction 1)
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Press F1 (Done) to finish the transaction and go to the Transactions
Menu of the Payment Application.
4/3/2009
37
Return - Debit
Step 10-2 (Optional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the transaction
status on the screen. Press F2(OK) to finish the transaction and return to
the Transactions Menu of the Payment Application
OK
way5000 User Manual V1.00
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38
Void
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Back
Step 3
Press the ‘3’ key to select Void.
OK
Void
Step 4 (Optional Screen – Void Password)
Enter Void
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the right password must be entered. Press F2 (OK) to
continue
OK
Void
Step 5
Enter Trans.
Seq. #
123
Enter the transaction sequence number and press F2 (OK) to continue.
The sequence number can be found on the receipt or using the Inquiry
function.
Back
OK
way5000 User Manual V1.00
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39
Void
Seq #
Auth No.
Amount
001
123456
$1.00
Confirm Void?
Back
Step 6
Transaction Information matching the sequence number will be displayed.
If this matches transaction details, press F2 (OK) to continue.
OK
Void
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
Step 7-1 (Optional Screen - Approved Transaction 1)
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application..
Void
Step 7-2 (Optional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the transaction
status on the screen. Press F2(OK) to finish the transaction and return to
the Transactions Menu of the Payment Application
OK
way5000 User Manual V1.00
4/3/2009
40
Force
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Back
Step 3
Press the ‘4’ key to select Force.
OK
Force
Step 4 (Optional Screen – Force Password)
Enter Force
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the correct password must be entered. Press F2 (OK)
to continue
OK
Force
Step 5
Swipe Card Or
Enter Card
Number
Back
Swipe the Credit Card through the reader. If this is successful, skip to
step 7.
OK
way5000 User Manual V1.00
If the swipe does not work or the card is not present, you may manually
enter the card number. Continue with Step 7.
4/3/2009
41
Force
Step 6
Enter Exp. Date
MMYY Format
00/00
Back
When the card number is entered manually, the way5000 will prompt for
the card expiration date. Enter the expiration date (MM/YY) and press F2
(OK) to continue.
OK
Force
Step 7 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job#
or Press
OK to Continue
123456
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice or Job Number. Enter the digits and press F2
(OK) to continue. To skip this entry, press F2 (OK) to continue.
Back
OK
Force
Enter Amount
1.00
Step 8
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Force
Confirm Details
Amount
Total
Step 9
1.00
1.00
Back
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Force
Enter Auth Code
123456
Step 10
Enter the Authorization Code received for this transaction and press F2
(OK) to continue.
Back
OK
way5000 User Manual V1.00
4/3/2009
42
Force
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
Step 11-1 (Optional Screen - Approved Transaction 1)
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application..
OK
Force
Step 11-2 (Optional Screen - Declined Transaction)
Declined
If the transaction is declined, the terminal will only show the transaction
status on the screen. Press F2(OK) to finish the transaction and return to
the Transactions Menu of the Payment Application
OK
way5000 User Manual V1.00
4/3/2009
43
VIII. Reconcile and Upload
Reconcile
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Step 2
To choose Other Transactions, press the ‘2’ key.
Back
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Step 3
Press the ‘5’ key to select Reconcile.
Back
OK
Reconcile
007 Offline
Trans. to Upload
Step 4
If there are Offline Transactions in the terminal, a message will be
displayed showing the number of Offline Transactions to be Uploaded.
Select Upload
To Continue
Press F2 (OK) to start the Upload.
Back
Upload
way5000 User Manual V1.00
4/3/2009
44
Communication
Processing
Step 5 (Print Offline Receipts Option)
Uploading
002 of 008
Please wait while the transactions are uploaded.
Reconcile
Upload Complete
Step 6 (Print Offline Receipts Option)
Apoproved: 11
Declined: 1
This is an optional step. To print receipts for all Offline transactions,
Press F2 (Yes) to print the receipts or press F1 (No) to continue to
reconciliation (step 10).
Print Uploaded
Transactions?
Done
Yes
Reconcile
Printing
Step 7 (Printing Offline Receipts)
002 0f 008
transactions
This message displays while uploaded transactions are printing.
Please Wait
Reconcile
Printing Uploaded
Transactions
Step 8 (Continue Printing Offline Receipts Optional Screen)
If there are more than 5 Offline transactions to print, you will be prompted
(after every 5 transactions) to Continue printing Offline transactions.
Press F1 (Yes) to continue printing the receipts or press F2 (No) to
continue with the reconciliation.
Continue?
No
Yes
Reconcile
Re-Print Uploaded
Transactions?
Step 9 (Re-Print Uploaded Transactions)
After the printing of uploaded transactions is complete, you will be given
the option of re-printing the uploaded transactions.
Done
Yes
way5000 User Manual V1.00
4/3/2009
45
Reconcile
Processing
Step 10 (Continue Printing Offline Receipts Optional Screen)
Please Wait
After Uploading and Printing any Offline transactions, the terminal will
automatically start the reconciliation process.
Reconcile
Reconciliation
Complete
Step 11
Once the reconciliation is complete, the terminal will prompt for printing.
Press F1 (Yes) to print the reconciliation report or press F2 (No) to finish
the transaction and return to the Transactions Menu of the Payment
Application.
Print
Reconciliation
Report?
Done
Yes
Reconcile
Re-Print
Reconciliation
Report?
Step 12
To re-print the reconciliation report, press F2 (Yes).
Done
Yes
way5000 User Manual V1.00
4/3/2009
46
Upload
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Step 2
To choose Other Transactions, press the ‘2’ key.
Back
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Step 3
Press the ‘6’ key to select Upload.
Back
OK
Upload
Step 4
007 Offline
Trans. to Upload
Select Upload
To Continue
If there are Offline Transactions in the terminal, a message will be
displayed showing the number of Offline Transactions to be Uploaded.
Press F2 (OK) to start the Upload.
Back
Upload
Communication
Processing
Step 5
Uploading
002 of 007
way5000 User Manual V1.00
Please wait while the transactions are uploaded.
4/3/2009
47
Step 6 (Print Offline Receipts Option)
Upload
Upload Complete
To print receipts for all Offline transactions, Press F1 (Yes) to print the
receipts or press F2 (No) to continue with Step 7.
Approved: 4
Declined: 1
Pending 2
Print Uploaded
Transactions?
Done
Yes
NOTE: If the upload was interrupted or communications were lost, the
pending transactions were not successfully uploaded. Attempt to Upload
pending transactions again later.
Upload
Printing
Step 7
002 of 007
transactions
Please wait while the transactions are uploaded.
Please Wait
Upload
Printing Uploaded
Transactions
Step 8 (Continue Printing Offline Receipts)
If there are more than 5 Offline transactions to print, you will be prompted
(after every 5 transactions) to Continue printing Offline transactions.
Press F1 (Yes) to continue printing the receipts or press F2 (No) to
continue with the next step.
Continue?
No
Yes
Upload
Re-Print Uploaded
Transactions?
Step 9 (Re-Print Uploaded Transactions)
After the printing of uploaded transactions is complete, you will be given
the option of re-printing the uploaded transactions
Continue?
Done
Yes
way5000 User Manual V1.00
4/3/2009
48
Inquiry
Transaction List
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1 (Idle Screen)
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2 (Transaction Menu)
Press ‘3’ to continue.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Step 3 (Inquiry Menu)
Press ‘1’ to continue to the Transactions List.
OK
Trans. List
1. 011 01/13:45:31
2. 012 01/14:00:31
3. 013 01/14:15:31
4. 014 01/14:35:31
5. 015 01/15:18:31
6 .016 02/07:10:31
7. Next 

Back
Step 4
A list of transactions will be displayed by Sequence Number (3 digits), the
date and the time. To get more information or to reprint a receipt, press
the number of the desired transaction.
OK
Trans. List
Sale -Credit
06/01
13:45:31
Seq #:
123
Card:
****4797
Total:
$11.00
Status:
Offline
Re-Print Receipt?
Done
Yes
way5000 User Manual V1.00
Step 5
The terminal will display the information related to the transaction like
Transaction Type, Date, Time , Sequence Number, Card Number (Only
the last 4 digits), Transaction amount and the transaction status.
Press F2 (OK) to re-print this receipt. If the F1 (Done) key is pressed, the
terminal will return to Step 4.
4/3/2009
49
Re-Print
Approved
Auth Code
123456
Step 6 (Optional Screen – Re-Print)
If desired, press 1 or 2 to re-print the merchant copy or the customer
copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Press F1 (Done) to return to Step 4.
Done
OK
way5000 User Manual V1.00
4/3/2009
50
Display Last Trans
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘3’ to continue.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Step 3
Press ‘2’ to display the Last Transaction..
OK
Last Trans.
Sale –Credit
06/01
13:45:31
Seq #:
123
Card:
****4797
Total:
$11.00
Status:
Offline
Re-Print Receipt?
Done
Yes
Re-Print
Approved
Auth Code
123456
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Step 4
The terminal will display the information related to the transaction like
Transaction Type, Date, Time , Sequence Number, Card Number (Only
the last 4 digits), Transaction amount and the transaction status.
Press F2 (OK) to re-print this receipt. If the F1 (Done) key is pressed, the
terminal will return to the Inquiry Menu of the Payment Application.
Step 5 (Optional Screen – Re-Print)
If desired, press 1 or 2 to re-print the merchant copy or the customer
copy of the receipt.
Press F1 (Done) to finish the transaction and go to the Inquiry Menu of
the Payment Application.
4/3/2009
51
Re-Print Transaction
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1 (Idle Screen)
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2 (Transaction Menu)
Press ‘3’ to continue.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Step 3 (Inquiry Menu)
Press 3 to re-print the last transaction.
OK
Re-Print
Enter Transaction
Seq. #
001
Back
06/01
Seq #:
Card:
Total:
Status:
Step 4
Enter the sequence number of the transaction to reprint and press F2
(OK) to continue.
OK
Re-Print
Sale –Credit
13:45:31
123
****4797
$11.00
Offline
Re-Print Receipt?
Back
OK
way5000 User Manual V1.00
Step 5
The terminal will display the information related to the transaction like
Transaction Type, Date, Time , Sequence Number, Card Number (Only
the last 4 digits), Transaction amount and the transaction status.
Press F2 (OK) to re-print this receipt. If the F1 (Back) key is pressed, the
terminal will return to Step 4..
4/3/2009
52
Re-Print
Approved
Auth Code
123456
Step 6 (Optional Screen – Re-Print)
If desired, press 1 or 2 to re-print the merchant copy or the customer copy
of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Press F1 (Done) to finish the transaction and go to Step 4.
Done
OK
way5000 User Manual V1.00
4/3/2009
53
Total Info
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘3’ to continue.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Step 3
Press 4 to display totals information.
OK
Total Info
Step 4 (Inquiry Menu)
Total
Complete
Rejected
Offline
Cancelled
12
The terminal will display statistic information like the total count of
transactions, the number of completed transactions, the number of
rejected transactions and the number of offline transactions.
Press F2 (OK) to return to the Inquiry Menu of the Payment Application
OK
way5000 User Manual V1.00
4/3/2009
54
Clear Transactions
CAUTION:
Do not use this function unless instructed to by an authorized Helpdesk. If there are
offline transactions in the terminal that have not been uploaded, these transactions will be lost and
cannot be recovered.
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘3’ to continue.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Step 3
Press ‘5’ to display clear transactions from the terminal memory.
OK
Clear Trans.
Enter Admin Code
123
Step 4
Enter the administrator code (default is 123) and press F2 (OK) to
continue.
Back
OK
way5000 User Manual V1.00
4/3/2009
55
Clear Trans.
Enter Admin
Password
******
Back
Step 5
Enter the administrator password (default is 123123) and press F2 (OK)
to continue.
OK
Clear Trans.
Step 6
Clear All The
Transactions?
Back
The terminal will confirm if the user really wants to clear the transactions
from the batch.
OK
Press F2 (OK) to continue and clear all the transactions or press F1
(Back) to return to the Transactions Menu of the Payment Application
Clear Trans.
Transactions
Cleared
Step 7
Once the transactions were cleared, the terminal displays this screen and
then returns to the Transactions Menu.
way5000 User Manual V1.00
4/3/2009
56
Reports
Details Report & Totals Report
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘3’ to continue.
OK
Inquiry Menu
1. Trans. List
2. Last Trans.
3. Re-Print Trans.
4. Total Info.
5. Clear Trans.
6. Reports
Back
Step 3
Press ‘6’ to access the Reports menu.
OK
Reports
1. Details Report
2. Totals Report
Step 4
Press ‘1’ for a Details Report. or ‘2’ for a Totals Report . Point the terminal
toward the printer.
When finished printing, the terminal will return to this screen.
Back
OK
See the following pages for examples of these reports.
way5000 User Manual V1.00
4/3/2009
57
DETAILS REPORT
Transaction Detail Report
Way Systems Inc.
200 Unicorn Park Drive
Woburn, Massachusetts
01801, USA
Phone: 555-555-5555
www.waysystems.com
06/21/2007
13:15:27
=====================================
Merchant ID
1234567890123456
Terminal ID
12345678
Batch #
123456
Transaction List
=====================================
Seq
Card
Trans
Trans
Auth
Type
Type
Amount
001
002
003
004
005
006
007
008
VI
MC
AX
DS
VI
CA
VI
MC
Sl
Rt
Vd
SL
Fr
Sl
Cn
Dc
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
$xx,xxx.xx
123456
123456
123456
123456
123456
123456
Canceled
Declined
Totals by Trans Type (w/o Cash)
=====================================
Trans
Type
Count
Total
Sl
Fr
Rt
Vd
Au
Cn
Dc
003
001
001
001
001
001
001
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
$xxx,xxx.xx
Cash Totals
=====================================
Sl
032
$xxx,xxx.xx
Vo
001
$xxx,xxx.xx
=====================================
VI=Visa MC=MasterCard DS=Discover
AX=American Express OT=Other
DB=PIN Debit CA=Cash
Sl=Sale Fr=Force Rt=Return
Vd= Void Au=Auth Only
way5000 User Manual V1.00
4/3/2009
58
TOTALS REPORT
Transaction Totals Report
Way Systems Inc.
200 Unicorn Park Drive
Woburn, Massachusetts
01801, USA
www.waysystems.com
06/21/2007
13:15:27
====================================
Merchant ID
1234567890123456
Terminal ID
12345678
Batch #
123456
Card Totals
====================================
VI
MC
Sl
023 xxx,xxx.xx
016
xxx,xxx.xx
Fr
000 xxx,xxx.xx
001
xxx,xxx.xx
Rt
002 xxx,xxx.xx
003
xxx,xxx.xx
Vd 000 xxx,xxx.xx
000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
AX
DS
Sl
009 xxx,xxx.xx
010
xxx,xxx.xx
Fr
000 xxx,xxx.xx
000
xxx,xxx.xx
Rt
002 xxx,xxx.xx
003
xxx,xxx.xx
Vd 000 xxx,xxx.xx
000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
DB
OT
Sl
023 xxx,xxx.xx
000
xxx,xxx.xx
Fr
---- -------------000
xxx,xxx.xx
Rt
002 xxx,xxx.xx
000
xxx,xxx.xx
Vd ---- -------------000
xxx,xxx.xx
========
========
Net
xxx,xxx.xx
xxx,xxx.xx
Card
Total
Sl
071 xxx,xxx.xx
xxx,xxx.xx
Fr
001 xxx,xxx.xx
xxx,xxx.xx
Rt
011 xxx,xxx.xx
xxx,xxx.xx
Vd 000 xxx,xxx.xx
xxx,xxx.xx
========
=========
Net
xxx,xxx.xx
xxx,xxx,xxx
Au
001
xxx,xxx.xx
Cash Totals
=================================
Sl
032 xxx,xxx.xx
Vo 001 xxx,xxx.xx
=================================
VI=Visa MC=MasterCard DS=Discover
AX=American Express OT=Other
DB=PIN Debit CA=Cash
Sl=Sale Fr=Force Rt=Return
Vd= Void
way5000 User Manual V1.00
4/3/2009
59
SetUp
Admin SetUp
Reset Admin Code
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue.
OK
Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press ‘1’ to access the Admin Setup.
OK
Admin. Pwd
Enter Admin Code
123
Step 4
Enter the administrator code (default is 123) and press F2 (OK) to
continue.
Back
OK
Admin. Pwd
Enter Admin
Password
******
Back
Step 5
Enter the administrator password (default is 123123) and press F2 (OK) to
continue.
OK
way5000 User Manual V1.00
4/3/2009
60
Admin Setup
1. Reset Adm
Code
2. Reset Adm
Passwd
Step 6
Press ‘1’ to Reset Admin Code(s).
Back
OK
Admin. Code
Reset Admin
Code?
Step 7
Press F2 (OK) to Reset the Admin Code or press F1 (Back) to return to
the POS Setup Menu.
Back
OK
Admin. Code
Enter a New
3 Digits Admin.
Code
123
Back
Step 8
Enter the new 3 digits administrator code and press F2 (OK) to continue.
OK
Admin. Code
Confirm the New
3 Digits Admin.
Code
123
Back
Step 9
Enter the same new 3 digits administrator code again to confirm the
previous entry and press F2 (OK) to continue.
OK
The Admin Code
Has Been
Successfully
Changed
way5000 User Manual V1.00
Step 10
This message displays briefly and then the terminal returns to the Admin
Setup menu.
4/3/2009
61
Reset Admin Password
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue.
OK
Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press ‘1’ to access the Admin Setup.
OK
Admin. Code
Enter Admin Code
123
Step 4
Enter the administrator code (default is 123) and press F2 (OK) to
continue.
Back
OK
Admin. Pwd
Enter Admin
Password
******
Back
Step 5
Enter the administrator password (default is 123123) and press F2 (OK) to
continue.
OK
way5000 User Manual V1.00
4/3/2009
62
Admin Setup
1. Reset Adm
Code
2. Reset Adm
Passwd
Step 6 (Administrator Setup)
Press ‘2’ to Reset Admin Password.
Back
OK
Admin. Password
Reset Admin
Password?
Step 7
Press F2 (OK) to Reset the Admin Password or press F1 (Back) to return
to the POS Setup Menu.
Back
OK
Admin. Password
Enter a New 6
Digits Admin.
Password
123123
Back
Step 8
Enter the new 3 digits administrator Password and press F2 (OK) to
continue.
OK
Admin. Password
Confirm the New 6
Digits Admin.
Password
123123
Back
Step 9
Enter the same new 3 digits administrator Password again to confirm the
previous entry and press F2 (OK) to continue.
OK
The Admin
Password Has
Been
Successfully
Changed
way5000 User Manual V1.00
Step 10
This message displays briefly and then the terminal returns to the Admin
Setup menu.
4/3/2009
63
Application Configuration
Application Settings
Invoice/Job Number
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue to Setup.
OK
Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press 2 to select App Config.
OK
Admin. Code
Enter Admin Code
123
Step 4
Enter the administrator code (default is 123) and press F2 (OK) to
continue.
Back
OK
Admin. Pwd
Enter Admin
Password
******
Back
Step 5
Enter the administrator password (default is 123123) and press F2 (OK) to
continue.
OK
way5000 User Manual V1.00
4/3/2009
64
App Config
1. App Settings
2. Merchant Info
3. Reset Config.
Step 6
Press 1 (App Settings).
Back
OK
App Settings
1. Invoice/Job#
2. Cash Receipt
Step 7
The terminal will display the Application Settings Menu, press 1
(Invoice/Job#).
Back
OK
Invoice/Job#
Enable Invoice
Prompt?
Step 8-1
If Invoice/Job# is currently not enabled, press F2 (OK) to enable the
prompt.
Back
OK
Invoice/Job#
Disable Invoice/Job#
Prompt?
Step 8-2
If Invoice/Job# is currently enabled, press F2 (OK) to disable the
prompt.
Back
OK
App. Settings
This Config Will
Not Be
Synchronized
Again With The
Server
Step 9
This parameter change will not be overridden by a parameter update
downloaded from the server.
Save Parameters?
Yes
No
way5000 User Manual V1.00
4/3/2009
65
Cash Receipt
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue to Setup.
OK
Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press 2 to select App Config.
OK
Admin. Code
Enter Admin Code
123
Step 4
Enter the administrator code (default is 123) and press F2 (OK) to
continue.
Back
OK
Admin. Pwd
Enter Admin
Password
******
Back
Step 5
Enter the administrator password (default is 123123) and press F2 (OK)
to continue.
OK
way5000 User Manual V1.00
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66
App Config
1. App Settings
2. Merchant Info
3. Reset Config.
Step 6
Press 1 to select App Settings.
Back
OK
App Settings
1. Invoice/Job#
2. Cash Receipt
Step 7
The terminal will display the Application Settings Menu, press 2 (Cash
Receipt).
Back
OK
Cash Receipt
Enable Cash
Receipt Prompts?
Step 8-1
If Cash Receipt is currently not enabled, press F2 (OK) to enable the
prompt.
Yes
No
Cash Receipt
Disable Cash
Receipt Prompts?
Step 8-2
If Cash Receipt is currently enabled, press F2 (OK) to disable the
prompt.
Yes
No
App. Settings
This Config Will
Not Be
Synchronized
Again With The
Server
Step 9
This parameter change will not be overridden by a parameter update
downloaded from the server.
Save Parameters?
Yes
No
way5000 User Manual V1.00
4/3/2009
67
Merchant Information
Change: URL, Footer 1, Footer 2, Footer 3, Footer 4, Phone Number
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue to Setup.
OK
Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press 2 to select App Config.
OK
Admin. Code
Enter Admin Code
123
Step 4
Enter the administrator code (default is 123) and press F2 (OK) to
continue.
Back
OK
Admin. Pwd
Enter Admin
Password
******
Back
Step 5
Enter the administrator password (default is 123123) and press F2 (OK)
to continue.
OK
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68
App Config
1. App Settings
2. Merchant Info
3. Reset Config.
Step 6
Press 2 to select Merchant Info.
Back
OK
Merchant Info
1. Merchant URL
2. Footer 1
3. Footer 2
4. Footer 3…
5. Footer 4
6. Phone Number
Back
Step 7
The terminal will display the Merchant Information Menu; press the
number corresponding to the option that you want to change.(see
example below.
OK
Merchant Info
Enter Merchant
Footer 1
XXXFooter_InfoXX
Step 8
Enter the new information as desired and press F2 (OK).
Back
OK
Merchant Info
This Config Will
Not Be
Synchronized
Again With The
Server
Step 9
This parameter change will not be overridden by a parameter update
downloaded from the server.
Save Parameters?
Yes
No
way5000 User Manual V1.00
4/3/2009
69
Reset Configuration
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue to Setup.
OK
Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press 2 to select App Config.
OK
Admin. Code
Enter Admin Code
123
Step 4
Enter the administrator code (default is 123) and press F2 (OK) to
continue.
Back
OK
Admin. Pwd
Enter Admin
Password
******
Back
Step 5
Enter the administrator password (default is 123123) and press F2 (OK) to
continue.
OK
way5000 User Manual V1.00
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70
App Config
1. App Settings
2. Merchant Info
3. Reset Config.
Step 6
Press 3 to reset the configuration settings to their original state.
Back
OK
App Settings
The Terminal
Will Reset all
Local Config
Step 7
Press F1 (Yes) to reset all the App. Settings and Merchant Information
and synchronize the information with the server or press F2 (No) to return
to the Application Settings Menu.
Continue?
Yes
No
App Settings
All Local Config.
Has Been Reset
And Will Be
Synchronized
With The Server
way5000 User Manual V1.00
Step 8
This screen displays briefly and then the terminal returns to the application
configuration menu.
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71
User Preferences
Backlight Time
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue to Setup.
OK
POS Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press 3 to select User Prefs.
OK
User Prefs
1. Backlight Time
Step 4
Press 1 to set the backlight time.
Back
OK
Backlight Time
1. Always Off
2. 5 Seconds
3. 10 Seconds
4. 30 Seconds
5. 60 Seconds
6. Always On
Back
Step 5
Select the desired backlight time by selecting the number that
corresponds to the option you want.
OK
way5000 User Manual V1.00
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72
Step 6
Warning
Backlight Will
Be Set To
xx seconds
This change may
Affect the Batt.
Life Time
The terminal will display a warning that will reflect the selection of the
previous screen and will indicate the user that the changes on this item
may affect the battery life.
Continue Anyway?
Yes
No
Select F1 (Yes) to set the new value and continue or select F2 (No) to
ignore the changes and return to the setup menu.
Backlight Time
Step 7
Backlight set to
xx seconds
way5000 User Manual V1.00
If F1 (Yes) is selected, a new screen reflecting the new configuration
will be displayed. This screen will be displayed for 3 seconds and then
the terminal will return to the user preferences menu.
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73
Printer Test
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue to Setup.
OK
POS Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press 4 to select Printer Test.
OK
Printer Test
Step 4
Way Systems
Printer Test
The terminal will display a Printer Test confirmation, press F2 (OK) to
continue and print the test or press F1 (Back) to return to the POS Setup
Menu.
Print?
Back
OK
way5000 User Manual V1.00
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74
About Way5000 (Display Way5000 Information)
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘4’ to continue to Setup.
OK
POS Setup
1. Admin Setup
2. App Config
3. User Prefs.
4. Printer Test
5. About Way5000
Back
Step 3
Press 5 to display information about the way5000.
OK
About Way5000
App. Version
nn nn nn
Step 4
Build Number
nnnnnnnnn
The terminal will display the Way5000 information; press F2 (OK) to return
to the POS Setup Menu. Press F2 (OK) to return to the POS Setup menu/
OK
way5000 User Manual V1.00
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75
Go To Offline Mode
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘5’ to continue to go to offline mode.
OK
Transactions
Step 3
Switch to Offline
Mode?
Press ‘5’ to continue to go to offline mode.
No
Yes
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Online Mode
Back
Step 4
The terminal returns to the transactions menu.
OK
way5000 User Manual V1.00
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76
IX. Offline Mode
NOTE: Offline transactions are run at your risk. Final authorization does not occur until transactions
are uploaded for approval.
Offline Mode can be used as a temporary solution for situations where adequate signal is not being
received. Transactions will be stored in the terminal until you Upload or Reconcile. You should
return to Online Mode as soon as possible and upload offline transactions for authorization
Due to regulations, debit transactions cannot be performed in Offline Mode.
way5000 User Manual V1.00
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77
Sale
Credit
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Sale, press the ‘1’ key.
OK
Sale
Step 3
1. Credit
2. Cash
To Choose Credit, press the ‘1’ key.
Cash Sale may or may or may not appear based on your setup.
Back
OK
Sale - Credit
Step 4
Swipe Card Or
Enter Card
Number
Back
Swipe the Credit Card through the reader. If this is successful, skip to
step 6.
OK
If the swipe does not work or the card is not present, you may manually
enter the card number. Continue with Step 5.
Sale - Credit
Step 5
Enter Exp. Date
MMYY Format
00/00
Back
When the card number is entered manually, the way5000 will prompt for
the card expiration date. Enter the expiration date (MM/YY) and press F2
(OK) to continue.
OK
way5000 User Manual V1.00
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78
Sale - Credit
Step 6-1 (Optional Screen – AMERICAN EXPRESS)
Enter 4 Digits
Number From
The Front Of The
Card
1234
Back
If the card is an American Express card, the way5000 may prompt for the
American Express Security Code which is a 4 digit number located on the
front of the card. Press F2 (OK) to continue.
OK
Sale - Credit
Step 6-2 (Optional Screen – VISA, MC, DISCOVER)
Enter 3 Digits
Number From
The Back Of The
Card
123
Back
If the card is a Visa, MC or Discover card, the way5000 may prompt for
the Security Code which is a 3 digit number located on the back of the
card in the signature panel. Enter the code and press F2 (OK) to continue.
OK
Sale - Credit
Step 7-1 (Optional Screen for Visa/MasterCard)
Select reason
1. Not Legible
2. Not Present
3. Skip Entry
Back
If the Security Code is not present or is not legible, the way5000 will
prompt for a reason when the Security Code entry is left blank.
OK
Sale - Credit
Step 7-2 (Optional Screen for Discover)
Select reason
1. Not Legible
2. Not Present
Back
Select the appropriate reason by pressing 1, 2, or 3 and hit F2 (OK) to
continue.
If the Security Code is not present or is not legible, the way5000 will
prompt for a reason when the Security Code entry is left blank.
OK
Select the appropriate reason by pressing 1, or 2 and hit F2 (OK) to
continue.
Sale - Credit
Enter Zip Code
For Cardholder
Billing Address
01801
Back
Step 8 (Optional Screen – AVS - ZIP CODE)
The way5000 may prompt for a cardholder ‘s billing zip code; the number
may be 5 or 9 digits. Enter the digits and press F2 (OK) to continue.
OK
way5000 User Manual V1.00
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79
Sale – Credit
Enter Cardholder
Billing Address #
200
Back
Step 9 (Optional Screen – AVS – STREET ADDRESS)
The way5000 may prompt cardholder‘s billing address street number.
Enter the digits and press F2 (OK) to continue.
OK
Sale – Credit
Step 10 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job#
or Press
OK to Continue
123456
Back
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice/Job Number. Enter the digits and press F2 (OK) to
continue. To skip this entry, press F2 (OK) to continue.
OK
Sale – Credit
Enter Amount
1.00
Step 11
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Sale - Credit
Please Confirm
The Conv Fee
Amount
1.00
C.Fee
1.00
Back
Step 12 (Optional Screen – Convenience Fee)
If this field is enabled in the terminal configuration, the way5000 will ask
you to confirm the convenience fee amount. Check the amount and press
F2 (OK) to continue.
OK
Sale - Credit
Step 13 (Optional Screen – Toll Amount)
Enter Toll Amount
1.00
If this field is enabled in the terminal configuration, the way5000 will
prompt for the toll amount. Enter the toll amount and press F2 (OK) to
continue. To skip this entry, press F2 (OK) to continue.
Back
OK
way5000 User Manual V1.00
4/3/2009
80
Sale - Credit
1. Enter Tip Amt
2. Print Tip Rcpt
Step 14 (Optional Screen – Tip Receipt)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. Press F2 (OK) to continue.
Back
OK
Sale - Credit
Enter Tip Amount
1.00
Step 15 (Optional Screen – Tip Amount)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale - Credit
Confirm Details
Amount
C-Fee
Tip
Tolls
Total
Step 16
1.00
1.00
0.00
0.00
2.00
Back
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Sale - Credit
Pending
Stored Offline
Step 17
This message displays briefly and then continues to printing options.
Sale - Credit
Pending- Stored
Offline
Step 18 (Optional Screen)
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
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81
Cash
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Sale, press the ‘1’ key.
OK
Sale
1. Credit
2. Cash
Step 3
To Choose Cash, press the ‘2’ key.
Back
OK
Sale – Cash
Step 4 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job# or
Press OK to
Continue
123456
Back
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice or Job Number. Enter the digits and press F2 (OK)
to continue. To skip this entry, press F2 (OK) to continue.
OK
Sale – Cash
Enter Amount
1.00
Step 5
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
way5000 User Manual V1.00
4/3/2009
82
Sale - Cash
Step 6 (Optional Screen – Toll Amount)
Enter Toll Amount
1.00
If this field is enabled in the terminal configuration, the way5000 will
prompt for the toll amount. Enter the toll amount and press F2 (OK) to
continue. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale - Credit
1. Enter Tip Amt
2. Print Tip Rcpt
Step 7 (Optional Screen – Tip Receipt)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. Press F2 (OK) to continue.
Back
OK
Sale - Cash
Enter Tip Amount
1.00
Step 8 (Optional Screen – Tip Amount)
If this field is enabled in the terminal configuration, the way5000 will
prompt for the tip amount. To skip this entry, press F2 (OK) to continue.
Back
OK
Sale - Cash
Confirm Details
Amount
Tip
Tolls
Total
Step 9
1.00
0.00
0.00
2.00
Back
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Sale - Cash
Approved
Step 10
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
4/3/2009
83
Other Transactions
Authorize Only
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
Step 3
Press the ‘1’ key to select Authorize Only.
Back
OK
Auth. Only
Step 4 (Optional Screen – Authorize Only Password)
Enter Authorize
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the right password (default = 123456) must be entered.
OK
Auth. Only
Step 5
Swipe Card Or
Enter Card
Number
Back
Swipe the Credit Card through the reader. If this is successful, skip to
step 7.
OK
way5000 User Manual V1.00
If the swipe does not work or the card is not present, you may manually
enter the card number. Continue with Step 6.
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Auth. Only
Step 6
Enter Exp. Date
MMYY Format
00/00
Back
When the card number is entered manually, the way5000 will prompt for
the card expiration date. Enter the expiration date (MM/YY) and press F2
(OK) to continue.
OK
Auth. Only
Step 7-1 (Optional Screen – AMERICAN EXPRESS)
Enter 4 Digits
Number From The
Front Of The Card
1234
Back
If the card is an American Express card, the way5000 may prompt for the
American Express Security Code which is a 4 digit number located on the
front of the card. Press F2 (OK) to continue.
OK
Auth. Only
Step 7-2 (Optional Screen – VISA, MC, DISCOVER)
Enter 3 Digits
Number From The
Back Of The Card
123
Back
If the card is a Visa, MC or Discover card, the way5000 may prompt for
the Security Code which is a 3 digit number located on the back of the
card in the signature panel. Enter the code and press F2 (OK) to continue.
OK
Auth. Only
Step 8-1 (Optional Screen for Visa/MasterCard)
Select reason
1. Not Legible
2. Not Present
3. Skip Entry
Back
If the Security Code is not present or is not legible, the way5000 will
prompt for a reason when the Security Code entry is left blank.
Select the appropriate reason by pressing 1, 2, or 3 and hit F2 (OK) to
continue.
OK
Auth. Only
Step 8-2 (Optional Screen for Discover)
Select reason
1. Not Legible
2. Not Present
Back
The terminal will prompt for a reason when the CID is skipped (left in
blank) in the previous steps. If the CID information is entered, the terminal
will not display this screen
OK
way5000 User Manual V1.00
Select the appropriate reason and hit F2 (OK) to continue.
4/3/2009
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Auth. Only
Enter Zip Code
For Cardholder
Billing Address
01801
Back
Step 9 (Optional Screen – AVS - ZIP CODE)
The way5000 may prompt cardholder ‘s billing zip code; the number may
be 5 or 9 digits. Enter the digits and press F2 (OK) to continue.
OK
Auth. Only
Enter Cardholder
Billing Address #
200
Back
Step 10 (Optional Screen – AVS – STREET ADDRESS)
The way5000 may prompt cardholder‘s billing address street number.
Enter the digits and press F2 (OK) to continue.
OK
Auth. Only
Step 11 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job#
or Press
OK to Continue
123456
Back
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice or Job Number. Enter the digits and press F2 (OK)
to continue. To skip this entry, press F2 (OK) to continue.
OK
Auth. Only
Enter Amount
1.00
Step 12
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Auth. Only
Confirm Details
Amount
Total
Back
Step 13
1.00
1.00
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
way5000 User Manual V1.00
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86
Auth. Only
Pending -Stored
Offline
Step 14-1
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application..
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Return
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Back
Step 3
Press the ‘2’ key to select Return.
OK
Return
Step 4 (Optional Screen – Return Password)
Enter Return
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the right password (default=123456) must be entered.
OK
Return
1. Credit
2. Cash
Step 5 (Payment Menu)
Press the ‘1’ key to select Credit Return.
Cash Sale may or may or may not appear based on your setup.
Back
OK
way5000 User Manual V1.00
4/3/2009
88
Return - Credit
Step 6
Swipe Card Or
Enter Card
Number
Back
Swipe the Credit Card through the reader. If this is successful, skip to
step 8.
OK
If the swipe does not work or the card is not present, you may manually
enter the card number. Continue with Step 8.
Return - Credit
Step 7
Enter Exp. Date
MMYY Format
00/00
Back
When the card number is entered manually, the way5000 will prompt for
the card expiration date. Enter the expiration date (MM/YY) and press F2
(OK) to continue.
OK
Return - Credit
Enter Amount
1.00
Step 8
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Return - Credit
Confirm Details
Amount
Total
Step 9
1.00
1.00
Back
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Return - Credit
Pending -Stored
Offline
Step 10
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
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Void
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2 (Transaction Menu)
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Back
Step 3 (Other Transactions Menu)
Press the ‘3’ key to select Void.
OK
Void
Step 4 (Optional Screen – Void Password)
Enter Void
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the right password (default=123456) must be entered.
Press F2 (OK) to continue
OK
Void
Enter Trans.
Seq. #
123
Step 5
Enter the transaction sequence number and press F2 (OK) to continue.
Back
OK
way5000 User Manual V1.00
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Void
Seq #
Auth No.
Amount
001
123456
$1.00
OK
Void
Pending –Stored
Offline
Step 7
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
Transaction Information matching the sequence number will be displayed.
If this matches transaction details, press F2 (OK) to continue.
Confirm Void?
Back
Step 6
OK
way5000 User Manual V1.00
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
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Force
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
To choose Other Transactions, press the ‘2’ key.
OK
Other Trans.
1. Authorize Only
2. Return
3. Void
4. Force
5. Reconcile
6. Upload
Back
Step 3
Press the ‘4’ key to select Force.
OK
Force
Step 4 (Optional Screen – Force Password)
Enter Force
Password
******
Back
If the authorize password prompt is enabled in the terminal configuration,
the Terminal will prompt for the authorize password, in order to continue
with the next step, the correct password (default=123456) must be
entered. Press F2 (OK) to continue
OK
Force
Step 5
Swipe Card Or
Enter Card
Number
Back
Swipe the Credit Card through the reader. If this is successful, skip to
step 7.
OK
way5000 User Manual V1.00
If the swipe does not work or the card is not present, you may manually
enter the card number. Continue with Step 7.
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Force
Step 6
Enter Exp. Date
MMYY Format
00/00
Back
When the card number is entered manually, the way5000 will prompt for
the card expiration date. Enter the expiration date (MM/YY) and press F2
(OK) to continue.
OK
Force
Step 7 (Optional Screen – INVOICE/JOB Number)
Enter
Invoice/Job#
or Press
OK to Continue
123456
If this field is enabled in the terminal configuration, the way5000 will
prompt for and Invoice or Job Number. Enter the digits and press F2
(OK) to continue. To skip this entry, press F2 (OK) to continue.
Back
OK
Force
Enter Amount
1.00
Step 8
Enter the transaction amount; and press F2 (OK) to continue.
Back
OK
Force
Confirm Details
Amount
Total
Step 9
1.00
1.00
Back
Once all the amounts are entered, the terminal will confirm the amounts
and final total for the transaction. Press F1 (Back) to go back and fix any
amount or press F2 (OK) to continue with the next step.
OK
Force
Enter Auth Code
123456
Step 10
Enter the Authorization Code received for this transaction and press F2
(OK) to continue.
Back
OK
way5000 User Manual V1.00
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93
Force
Pending –Stored
Offline
Step 11
Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the
next step. Press '2' to print the customer copy of the receipt.
Print Receipt
1. Merchant Copy
2. Customer Copy
Done
OK
way5000 User Manual V1.00
Press F1 (Done) to finish the transaction and go to the Transactions Menu
of the Payment Application.
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Go To Online Mode
T-Mobile
way5000
Connected
1. Way2Pay
2. Check Updates
Step 1
To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue.
Please swipe
Your card
W2P
OK
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Offline Mode
Back
Step 2
Press ‘5’ to continue to go to online mode.
OK
Transactions
Step 3
Switch to Online
Mode?
Press F2 (Yes) to continue.
No
Yes
Transactions
1. Sale
2. Other Trans.
3. Inquiry
4. Setup
5. Online Mode
Back
Step 4
The terminal returns to the transactions menu.
OK
way5000 User Manual V1.00
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95
X. Error Messages and Troubleshooting
If no response is received from the payment processor, this screen will
be displayed.
Transaction Name
No Response
Received (xxxx)
The Retry option will attempt to re-send the transaction. The Save as
Offline option will create a new offline transaction with the same
information as the current sale transaction and will display the print
screen The Cancel option will terminate the transaction.
1. Retry
2. Save as Offline
3. Cancel
Back
OK
(NOTE: Debit Sale and Debit Refund cannot be saved as offline)
Transaction Name
If the way5000 is unable to connect, this screen will be displayed.
Unable to Connect
(xxxx)
The Retry option will attempt to re-send the transaction. The Save as
Offline option will create a new offline transaction with the same
information as the current sale transaction and will display the print
screen The Cancel option will terminate the transaction.
1. Retry
2. Save as Offline
3. Cancel
Back
OK
(NOTE: Debit Sale and Debit Refund cannot be saved as offline)
Error
Card Read Error (Magnetic Stripe Read Error)
Card Read
Error
This screen will be displayed when it is not possible to read the
magnetic stripe of a card (may be because the track is damaged or
because a wrong swipe). The terminal will return to the ‘Swipe Card’
screen.
Error
Invalid Card Number
Invalid Card
way5000 User Manual V1.00
This screen will be displayed when a card number is manually entered
and for some reason the card number is wrong.
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Error
Expired Card
Expired Card
Error
Invalid Date
This screen will be displayed when an expired card is swiped or an
expired card expiration date is manually entered.
Invalid Date
This screen will be displayed when an invalid date is entered for
instance the months field contains a different value than 01 to 12 or the
days field contains a different value than 01 to 31, (the limit may
change depending on the month). The terminal will return to the Enter
Exp Date screen.
Error
Invalid
Sequence Number
Please
Try Again
Info
Time Out
Transaction
Cancelled
Sequence Number Input Error
This screen will be displayed when an incorrect sequence number is
entered in the terminal. The terminal will return to the Enter Seq #
screen.
Time Out
This screen will be displayed in some cases, when after 30 seconds no
data is entered in a data entry field
After this screen is displayed, the terminal will abort/cancel the current
transaction and will return to the main menu.
Info
No Transactions
No Transactions
Found
way5000 User Manual V1.00
This screen will be displayed when the user tries to see or print a
report or to settle a batch and the terminal does not have transactions
stored in the memory.
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Error
Maximum Transactions
Max. Transaction
Capacity Reached
Please Reconcile
Back
OK
This screen will be displayed when the user tries to do a new
transaction and the Batch is already full.
When this screen is displayed, it will be necessary to perform a
Reconcile before being able to run more transactions.
Warning
Near Maximum
Trans. Capacity
Reconcile Now?
No
Maximum Capacity Almost Reached
This screen will be displayed after a transaction is performed when the
batch is almost full. The terminal will display this warning after each
transaction until a Reconcile is performed.
Yes
Error
Incorrect
Admin
User/Password
Please
Try Again
Incorrect Administrator User/Password
This screen will be displayed when an incorrect administrator
password is entered in the terminal.
Error
Incorrect
Password
Please
Try Again
Incorrect Transaction Password
This screen will be displayed when an incorrect transaction password
is entered in the terminal. (The optional password requirement is set
up by the payment processor.)
Error
Void Transaction Error
Transaction Can
Not be Voided
This screen will be displayed when the user tries to void a transaction
that is not possible to void.
For example, when trying to void an Authorization Only transaction.
way5000 User Manual V1.00
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Error
Already Voided
Transaction
Already Voided
This screen will be displayed when the user tries to void a transaction
that is already voided.
For example, when trying to void a voided sale.
Low Battery Information
Info
Low Battery
This screen will be displayed when the battery level reaches 15% or
less. After this message is displayed, the transactions will continue
normally.
When the terminal is operating in offline mode or airline mode, this
screen will always be displayed after the terminal reaches a battery
level of 10% or less and after displaying the screen the transaction will
continue normally.
Warning
Low Battery Warning
Low Battery
Unable to
Continue
This screen will be displayed when the battery level reaches 10% or
less. After this screen is displayed, the terminal will abort the
transaction and return to the Transaction menu of the payment
application.
Info
Input Size Info – For Mandatory Inputs
Enter at least
XX Characters
All of the mandatory data entry screens have a minimum number of
characters that must be entered. If a user tries to enter fewer
characters than the minimum requirement, the terminal will display this
information screen to let the user know the minimum input size.
Info
Enter at least
XX Characters
Or Leave Blank
And Press ‘OK’
To Skip
way5000 User Manual V1.00
Input Size Info – For Optional Inputs
All of the optional data entry screens can be skipped by pressing F2
(OK) or if data is entered, require a minimum number of characters to
be entered.
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This screen will be displayed when an internal error occurs because of
unexpected conditions.
Error
Internal Error
Occurred
When this screen is displayed, will be necessary to manually reset the
terminal which means, the user will have to turn off and then turn on
the terminal to use it again.
Please Power Off
If the problem persists, please call WAY Support at 1-866- WAY-MTT3 (1866-929-6883.
No GPRS Network Detected
WAY5000
No Service
1. Way2Pay
2. Check Updates
After some time, if the terminal does not find an available cellular
network it will display “No Service” and it will display that text until a
network is found.
Please swipe
Your card
W2P
OK
WAY5000
No SIM
1. Way2Pay
2. Check Updates
No SIM Card Present
If the terminal does not have a SIM card, the terminal will display “No
SIM”. Please call WAY Support at 1-866- WAY-MTT3 (1-866-929-6883.
Please swipe
Your card
W2P
While the “No Service” text is displayed, no online transactions will be
allowed.
OK
way5000 User Manual V1.00
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100
XI. AVS/CVV/CID Response Codes
This appendix describes the AVS and CVV2/CID response codes that may print on Credit Sale
receipts. For more on AVS and CVV2/CID functions, contact your payment system provider.
AVS Response Codes
Card Type
Visa
Response Code
Mastercard
Card Issuer
Discover
Response Code
American Express
way5000 User Manual V1.00
4/3/2009
What It Means
Address and five or nine-digit ZIP code match.
Address matches, ZIP code does not.
AVS not supported at this time (Example: Acquirer
may be a non-U.S. bank).
Issuer's authorization system is unavailable, try
again later.
Unable to perform address verification because
either:
Address information is unavailable.
Issuer does not support AVS.
Either five-digit or nine-digit ZIP code matches,
address does not.
Neither the ZIP code nor the address matches.
Transaction is ineligible for address verification.
Exact, all digits match, five-digit ZIP code.
Address matches, ZIP code does not.
AVS not supported at this time (Example: Acquirer
may be a non-U.S. bank).
Retry, system unable to process.
No data from issuer/BankNet switch.
Five-digit ZIP code matches, address does not.
Neither the ZIP code nor the address matches.
Nine-digit ZIP code matches, address does not.
Exact, all digits match, nine-digit ZIP code.
What It Means
Address matches, ZIP code does not.
ZIP code and address match.
Code not used by Discover.
Code not used by Discover.
Unable to verify address.
ZIP code matches, address does not.
Neither the ZIP code nor the address matches.
Cardholder record not found in the ZIP code/Address
file or the ZIP code/Address file is not available.
Yes, address and ZIP code are both correct.
Address only is correct.
101
S
American Express
AVS not supported at this time.
Issuer's authorization system is unavailable, try
again later.
The necessary information is not available, account
number is neither U.S. nor Canadian.
ZIP code only is correct.
Neither the ZIP code nor the address matches.
CVV2/CID Response Codes
Response Code
What It Means
Match.
No match.
Not processed.
(Example: Acquirer may be a non-U.S. bank).
Should have been present.
(Example: Merchant indicates the CVV2 code is not on the card, but the
card issuer says it should be on the card).
Issuer unable to process request.
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102

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