Way Systems WAY5000-1 Mobile Point of Sale Terminal User Manual User Guide

Way Systems, Inc. Mobile Point of Sale Terminal User Guide

User Guide

way5000 User Manual V1.00 4/3/2009 i Way5000 User Manual WAY Systems 200 Unicorn Park Drive Woburn, MA 01801 www.waysystems.com This document is copyright  2008 WAY Systems, Inc. All Rights Reserved.
way5000 User Manual V1.00 4/3/2009 ii Disclaimer This document is subject ti change without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted, in any form or means electronically, mechanically, photocopied, or otherwise, without prior written permission from WAY Systems, Inc. Trademarks WAY and the WAY Systems, Inc. logo are trademarks of WAY Systems, Inc. in the United States and other countries. Other products mentioned herein are either trademarks or registered trademarks of their respective companies, in the United States and other countries. Customer/Product Support For WAY Support and Documentation, visit http://www.waysystems.com. Technical phone support is also available from WAY Support Center 7 days a week, 24 hours a day at 1-866-WAY-MTT1 (1-866-929-6881).
way5000 User Manual V1.00 4/3/2009 3 TABLE OF CONTENTS I. INTRODUCTION; THIS DOCUMENT .....................................................................................5 II. INTRODUCTION; THE WAY5000 POS TERMINAL ...............................................................5 III. WAY5000 BASICS..................................................................................................................6 WAY5000 KEYPAD ............................................................................................................................................6 USB DATA/CHARGER PORT AND CHARGE INDICATOR LOCATION.........................................................................6 TURNING THE WAY5000 ON/OFF .......................................................................................................................7 CHECKING FOR SOFTWARE UPDATES (“CHECK FOR UPDATES”)..........................................................................7 SELECTING MENU ITEMS AND FUNCTIONS ..........................................................................................................7 CANCELLING AND NAVIGATING THROUGH PREVIOUS WINDOWS ..........................................................................7 ENTERING ALPHA AND NUMERIC VALUES ...........................................................................................................7 RECHARGING THE WAY5000 BATTERY ...............................................................................................................7 ENTERING A PIN NUMBER.................................................................................................................................7 IV. USING THE WAY5000 RECEIPT PRINTER ...........................................................................8 Loading Paper............................................................................................................................................8 Printing Receipts or Reports ......................................................................................................................9 Feed Button................................................................................................................................................9 Testing the Printer......................................................................................................................................9 Recharging printer battery .........................................................................................................................9 V. PRINTED RECEIPTS............................................................................................................10 Receipt Information............................................................................................................................................. 10 VI. WAY5000 MENU STRUCTURE............................................................................................12 TOP-LEVEL MENU; ONLINE TRANSACTIONS, REPORTS & SETUP .......................................................................12 SUB-MENUS ...................................................................................................................................................13 Setup Menus ............................................................................................................................................13 Offline Transaction Menu.........................................................................................................................14 VII. TRANSACTION DEFINITIONS .............................................................................................15 TRANSACTION TYPES......................................................................................................................................15 Sale (Credit/Debit):...................................................................................................................................15 Authorize-Only (Credit): ...........................................................................................................................15 Return (Credit/Debit): ...............................................................................................................................15 Void (Credit/Debit):...................................................................................................................................15 Force (Credit/Debit):.................................................................................................................................15 RECONCILE: ...............................................................................................................................................1516 When To Use Reconcile ..........................................................................................................................16 What is in the Reconciliation Report ........................................................................................................16 OPTIONAL DATA ENTRY FIELDS IN TRANSACTIONS ...........................................................................................17 VIII. ONLINE TRANSACTIONS....................................................................................................18 SALE TRANSACTIONS......................................................................................................................................18 Credit........................................................................................................................................................18 Debit.........................................................................................................................................................23 Cash.........................................................................................................................................................27 OTHER TRANSACTIONS ...................................................................................................................................29 Authorize Only..........................................................................................................................................29 Return ......................................................................................................................................................33 Credit.................................................................................................................................................................. 33 Debit ................................................................................................................................................................... 36
way5000 User Manual V1.00 4/3/2009 4 Void ..........................................................................................................................................................39 Force ........................................................................................................................................................41 IX. RECONCILE AND UPLOAD................................................................................................. 44 RECONCILE ....................................................................................................................................................44 UPLOAD .........................................................................................................................................................47 INQUIRY .........................................................................................................................................................49 Transaction List........................................................................................................................................49 Last Trans ................................................................................................................................................51 Re-Print Transaction ................................................................................................................................52 Total Info ..................................................................................................................................................54 Clear Transactions ...................................................................................................................................55 Reports.....................................................................................................................................................57 Details Report & Totals Report ........................................................................................................................... 57 SETUP...........................................................................................................................................................60 Admin SetUp ............................................................................................................................................60 Reset Admin Code.............................................................................................................................................. 60 Reset Admin Password ...................................................................................................................................... 62 Application Configuration .........................................................................................................................64 Application Settings ............................................................................................................................................ 64 Merchant Information.......................................................................................................................................... 68 Reset Configuration............................................................................................................................................ 70 User Preferences .....................................................................................................................................72 Backlight Time .................................................................................................................................................... 72 Printer Test...............................................................................................................................................74 About Way5000 (Display Way5000 Information).....................................................................................75 GO TO OFFLINE MODE....................................................................................................................................76 X. OFFLINE MODE ...................................................................................................................77 SALE..............................................................................................................................................................78 Credit........................................................................................................................................................78 Cash.........................................................................................................................................................82 OTHER TRANSACTIONS ...................................................................................................................................84 Authorize Only..........................................................................................................................................84 Return ......................................................................................................................................................88 Void ..........................................................................................................................................................90 Force ........................................................................................................................................................92 GO TO ONLINE MODE .....................................................................................................................................95 XI. ERROR MESSAGES AND TROUBLESHOOTING............................................................... 96 XII. AVS/CVV/CID RESPONSE CODES ................................................................................... 101 AVS RESPONSE CODES ...............................................................................................................................101
way5000 User Manual V1.00 4/3/2009 5 I. Introduction; This Document This User Manual explains how to set up and use your way5000 POS terminal to process credit card, debit card, and cash receipt transactions in both online and offline mode. It also describes more advanced way5000 administrative and troubleshooting topics. Depending on the terminal configuration selected by your payment service provider: • Some transaction types may not be available. • The system may or may not include a receipt printer • Some transaction types may require optional data entry for: • Security code • Cardholder Zip Code • Cardholders billing address # • Invoice/Job # • Convenience Fee • Toll Amount • Tip Amount II. Introduction; The way5000 POS Terminal WAY Systems, Inc.’s mobile point-of-service terminal, the way5000, is a new generation of WAY’s small, portable, wireless transaction processing terminals. The model 5000 integrates technologies that open an endless number of possibilities. The way5000 lets merchant’s accept payment anywhere at any time. The way5000 is programmable, can run multiple applications, and can download new software applications, settings and updates over-the-air (OTA). In addition to WAY’s standard Way2Pay credit/debit card application, the way5000 enable 3rd party development of a variety of other payment and non-payment services such as; Check, Loyalty and inventory look up.
way5000 User Manual V1.00 4/3/2009 6 way5000 Basics way5000 Keypad USB Data/Charger port and Charge Indicator Location To power your way5000 and/or the battery, plug a charger into the USB/Charge Port or connect to a PC USB port (cable not included). A wall charger is provided as a standard accessory with the way5000. A car charger is also available at www.waysystems.com. Screen Addressable Soft Key [F2] Power On/Off Cancel Clear/ Backspace Enter Numeric Keypad Future Use Screen Addressable Soft Key [F1] Navigation Button Mag Stripe Card Reader Charge Port Charge Indicator Serial Number
way5000 User Manual V1.00 4/3/2009 7 Turning the way5000 On/Off To turn way5000 on, press the Power On/Off key until the WAY logo appears, then release. To turn way5000 off, press the Power On/Off key until “Powering Off Please Wait” appears. Checking for Software Updates (“Check For Updates”) Upon power up, the way5000 may display “Check for updates?". Press F2 (No) to proceed directly to the idle screen. Press F1 (Yes) to check for updates. If there are updates scheduled, they will be downloaded. After the download, press the F2 key to continue to the way5000 idle screen. If no updates are scheduled, the way5000 will display “No scheduled download” and proceed to the idle screen. Selecting Menu Items and Functions Press the number corresponding to the function that you want from the menu; or use the navigation button and then press the F2 key to proceed. Cancelling and Navigating Through Previous Windows To exit Way2Pay and return to the idle screen, press the red Cancel key. To return to the previous screen, select the Back function [F1] or press the yellow Clear/Backspace key. Entering Alpha and Numeric Values Some fields allow numeric entry only. In fields that allow alpha entry and numeric entry, press the number key with the desired letter /number one or more times depending on the letter/number’s location. To enter a number, press the key a fourth time. Recharging the way5000 battery To charge your way5000, plug a charger into the USB/Charge Port or connect to a PC's USB port (cable not included), as shown in the illustration above. Entering a PIN Number Debit card transactions require cardholder entry of a personal identification number (PIN). The front keypad is used for secure PIN entry. PINs range from 4 to 6 digits. When the way5000 prompts for PIN entry, hand the way5000 to the cardholder. Ask the cardholder to enter their PIN and then press the green F2 or ENT key when finished. For privacy, PIN digits display as dashes. If the customer needs to retype their PIN, they should press the CLR key to backspace and delete each digit of the PIN, re-type the PIN from the keypad and press F2 or ENT. ENT key CLR key
way5000 User Manual V1.00 4/3/2009 8 III. Using the way5000 Receipt Printer The MP100 receipt printer is a small portable thermal printer that uses a wireless infrared (ir) interface to communicate with the way5000 terminal. Receipts are printed without the need of a cable to connect the terminal and printer. To print, simply point the terminal at the printer and press the appropriate key on the terminal. Loading Paper Note: Be sure to use paper rolls that meet specifications. Do not use paper rolls that have the paper glued to the core because the printer cannot detect the paper end correctly. The correct paper size is 2 ¼” by 50 feet long. To install a new paper roll, follow these steps: 1. Make sure that the printer is not receiving data. 2. Open the paper roll cover by gently pulling up on the cover release. 3. Remove the used paper roll core (if there is one). 4. Insert the paper roll with the paper coming from underneath the roll. 5. Pull out a small amount of paper and then close the cover paper roll with the paper coming from underneath the roll. 6. Tear off the paper. Be sure to pull the paper forwards. If pulled backwards, the paper will not tear. Note: Go to www.waysystems.com to order paper and other accessories Power Light Tear Bar Cover Release Mode Light Mode Button Power Button Line Feed Button USB Port Charge Port
way5000 User Manual V1.00 4/3/2009 9 Printing Receipts or Reports Check periodically to ensure there is sufficient paper in the printer and install a new roll when needed. To print receipts or reports: 1. If the printer is not already on, press the Power button. The Power light will turn on. Power Light: Steady Green – battery fully charged Blinking Green – printer sleep mode (see below) Blinking Red – Low battery. Please plug into charger. Mode Light: Steady Red- Battery charging Blinking Green – No Paper/Paper Cover Open (printer will not print) --------------------------------------------------------------------------------------------------------------------------- Note: If the printer is already ON but idle for more than a few minutes, the printer enters power save mode (the Power light slowly blinks green) to reduce battery consumption. When the printer is in power save mode and you need to print a receipt, simply print from the way5000 as you normally would. The printer will exit power save mode and start printing. ---------------------------------------------------------------------------------------------------------------------------- 2. When the printing prompt or menu displays on the way5000, select OK/Yes and point the way5000 directly at and no more than 20 inches away from the front of the printer. Do not move the way5000 until the receipt or report begins to print. You must select either OK/Yes (F2) or Done/No (F1) to exit the printing prompt; there is no automatic time-out for this function Feed Button Press the Feed button once to advance the paper one line above the cutter. Press and hold the Feed button to advance the paper continuously Testing the Printer To perform a quick test of the printer from the way5000: 1. Make sure that there is sufficient paper in the printer. 2. Press the printer's Power button. The green Power light is now lit. 3. From the idle menu, press 1 to select WAY2Pay. 4. From the Transactions menu, press 4 to select Setup. 5. From the Setup menu, select 4 to run the printer test. 6. Press F2 (OK) and point the way5000 directly at the printer. This will print the current mode and communication settings. Recharging printer battery When the Power light begins to alternately blink red and green, this indicates that the battery is depleted and you must recharge it. You should also recharge the printer battery whenever it is not in use. To recharge the battery: 1. Plug one end of the battery charging cable into the mating power connector on the left side of the printer and the other end into an AC power receptacle. 2. The indicator on the inline cable box glows red while the battery is charging. When it turns green, the battery is fully charged and you can disconnect the cable To conserve battery life, you can use the same power cable to run the printer on AC power.
way5000 User Manual V1.00 4/3/2009 10 IV. Printed Receipts Receipt Information The example below describes information that is printed on the merchant copy of the Credit Sale transaction receipt, including a toll, tip, and convenience fee amount, and an invoice number. Depending on your configuration, some of these fields may or may not appear. For questions, please contact your Payment Service Provider. The various items on the sample receipt above, are explained in the following table. Sale Receipt Merchant Inc. 157 Main St. Suite 222 Anytown, MA 11111 www.website.com 1-222-333-4444 04/02/2008 11:10:27 ---------------------------------------------------------------------- Merchant ID 1234567 Terminal ID 2133 Trans. Type Credit - Sale Batch # 12 Seq # 8 Card Type Visa Cardholder John H. Smith Account# xxxxxxxxxxxx1245 Exp. Date xx/xx Ref # Demo 12111 Auth # 2134546 Invoice/Job# 235677 AVS U CVV2/CID X Tran ID ASD123 Validation Code 23 Sale 21.45 Convenience Fee: 1.05 Toll Transaction time in HH:MM:SS Transaction date in MM/DD/YYYY format Transaction type Merchant name and address lines. Default is 1 line for address. 2 Optional address lines (shown). Optional Footer: Up to 4 additional lines below signature for company messages or other data.
way5000 User Manual V1.00 4/3/2009 11 Field Description Merchant ID The merchant's account number assigned by the payment processor. Terminal ID An identification number assigned by the payment processor (often used when multiple terminals are assigned to one merchant). Trans Type This is the type of transaction such as Sale, Return, Void, etc. Batch No. This is a batch number assigned by WAY Systems for tracking purposes. This number is incremented by 1 after each reconciliation. NOTE: This batch number has no relation to the batch number that is assigned by your payment processor. Seq. No. The sequence number for this transaction within the WAY batch. The sequence number is incremented by one after each transaction and resets to 001 after each reconciliation. Card Type Type of payment, such as Visa (, MasterCard, American Express. If this is a Debit transaction, the card type is DB. For Cash (if enabled), the card type is CA. Cardholder This is the name of the cardholder if it is available from the magnetic stripe. Acct No. Account number on payment card. Due to recent security regulations, only the last 4 digits of the account number may be printed on the receipt. Exp. Date Expiration date of the card, printed as **/**. For security, the actual date is not printed. Ref# An optional reference code that the payment processor may send to the way5000 after processing certain transactions. The Ref# corresponds to a specific transaction on the payment processor's system. Auth# The code that the payment processor returns to the way5000, approving an amount. Invoice/Job # If Invoice/Job# is enabled, this is the value that was entered during a transaction. AVS Response code returned by the card issuer if you entered an address number. Call your payment systems provider or see attached appendix for more information on what these responses mean. CVV2/CID Response code returned by the card issuer if you entered a 3 or 4 digit code from the card. Contact your payment service provider or see attached appendix for more information on what these response codes mean. Tran ID This is a number assigned by some payment processors for authorizations. Contact your payment systems provider for more information. Validation Code This is a number assigned by some payment processors for authorizations. Contact your payment systems provider for more information. Sale Amount of Sale, excluding tip, toll, and convenience fee amounts. Convenience Fee Amount of the convenience fee (if any) calculated by the terminal. Toll Amount of any toll entered. Tip Amount of any tip entered. Cash Back The amount of cash back given (if enabled) for a Debit transaction. In some cases, there may be a maximum cash back amount set by the payment service provider. Total The currency and total amount of the transaction, including any tip, toll, cash back, and convenience fee amounts. Signature Line where the customer signs the merchant copy of the receipt for a Credit transaction.
way5000 User Manual V1.00 4/3/2009 12 V. way5000 Menu Structure Top-Level Menu; Online Transactions, Reports & Setup 1 See details on next page WAY2Pay 1. Credit 2. Debit 3. Cash 5. Reconcile 4. Force 3. Void 2. Return 1. Authorize Only 6. Upload 1. Sale 2. Other Transactions 5. Offline Mode 3. Inquiry 4. Setup 1. Admin Setup 2. App Config1 3. User Prefs 5. About Way5000 4. Printer Test 1. Backlight Time 1. Reset Adm Code 2. Reset Adm Passwd 1. Trans. List 2. Last Trans 3. Re-Print Trans. 4. Total Info 5. Clear Trans. 6. Reports 1. Details Report 2.Totals Report
way5000 User Manual V1.00 4/3/2009 13 Sub-Menus Setup Menus App Config 2. Cash Receipt 1. App Settings 1. Invoice/Job# 2.Merchant Info 1. URL 2. Footer 1 3. Footer 2 4. Footer 3 5. Footer 4 3. Reset Config 6. Phone Num. 1 For WAY Helpdesk Use Only Check Update 1. Check Update 2. Setup1 3. System Version
way5000 User Manual V1.00 4/3/2009 14 Offline Transaction MenuWAY2Pay 4. Force 3. Void 2. Return 1. Authorize Only 5. Go To Online Mode 3. Inquiry 4. Setup 2. Other Transactions 1. Sale 2. Cash 1. Credit 1. Trans. List 2. Last Trans 3. Re-Print Trans. 4. Total Info 5. Clear Trans. 6. Reports. 1. Details Report 2.Totals Report 1. Admin Setup 2. App Config1 3. User Prefs 5. About way5000 4. Printer Test 1. Backlight 1. Reset Admin Code 2. Reset Admin Passwd 1 See details on previous page
way5000 User Manual V1.00 4/3/2009 15 VI. Transaction Definitions Transaction Types Sale (Credit/Debit): This transaction charges the customer for a sale of goods or services. This transaction will require the user to input at least one amount corresponding to the charge to be applied. After this transaction is completed, there is no way to adjust the amount. A credit sale can be performed online or offline, but some restrictions may apply depending on the processor rules. A debit sale can only be done online and can not be voided. Authorize-Only (Credit): This transaction pre-authorizes an amount for a sale of goods or services. This transaction will require the user to input at least one amount corresponding to the authorization requested. The objective of this transaction is only to verify available funds. This transaction is not billed to the cardholder account, can not be voided, and can not be performed offline. Return (Credit/Debit): This transaction refunds a specific amount to the cardholder account. Void (Credit/Debit): This transaction voids (cancels) a previous transaction. Different payment processors impose different deadlines for entering Void transactions. In general, a Void must be entered the same day as the transaction being voided. Force (Credit/Debit): This transaction enters a transaction that was previously authorized with a voice authorization or other method. This transaction can not be voided. Reconcile: This transaction uploads any offline transactions stored in the terminal, and clears all transactions from memory. Reconciliation can only be done online mode. Upload: The objective of this transaction is to send all the offline transactions that are sitting in the terminal to the host to be processed for possible authorization. Reports: The reports are printed and used to check the transactions and the totals in the batch Offline Transactions: When no wireless signal is available to complete transactions, you can choose to store transactions to be uploaded later. These are called offline transactions. It is important to understand that Offline Transactions are NOT authorized until they are uploaded; therefore you accept these transactions at your own risk. You should perform transactions online whenever possible, and upload offline transactions as soon as possible (as soon as you return to a location where there is wireless coverage). If your terminal is lost, stolen, or damaged before you upload offline transactions, there may be no way for you to process (obtain payment for) these transactions.
way5000 User Manual V1.00 4/3/2009 16 Reconciliation When To Use Reconcile Reconcile once a day (usually at the end of the day) to print a reconciliation report and clear the day's transactions from the way5000. What is in the Reconciliation Report A list by WAY's transaction sequence number of each transaction that was processed, including type, amount, whether a credit or debit, and authorization code or other transaction status. The transaction list also includes cash, if enabled. A summary by type of the number of Credit Sale, Void, Cash (if enabled), Credit Return, Debit Sale, Debit Return, and Force transactions; the monetary amount of each; whether a credit or debit; and the total number and net amount of all transactions. Reconciliation Report Merchant Inc. 157 Main St. Suite 222 Anytown, MA 11111 www.website.com 1-222-333-4444 04/02/2008 11:10:27 -------------------------------------------------------------- Merchant ID 0001234567 Terminal ID 0001234562 Batch# 11 Transaction List ==================================== Seq# Card Type Trans Type Trans Amount (USD) Auth# 001 VI Sl 80.00 123456 002 MC Sl 125.00 133444 003 DB Sl 60.00 55444 004 VI Vd 70.00 13344 005 AX Rt 10.00 125679 006 CA Sl 65.00 007 DB Rt 5.00 21333 Totals by Trans Type (w/o cash) ====================================== Type Count Total Sl 004 330.00 Fr 000 0.00 Rt 002 15.00 Vd 001 70.00 Au 000 0.00 Cn 000 0.00 Dc 000 0.00 Cash Totals ====================================== Sl 65.00 Vd 0.00 VI=VISA MC=MASTERCARD DS=Discover AX=American Express OT=Other DB=PIN Debit CA=Cash Sl=Sale Fr=Force Rt=Return Vd= Void Au= Authorization Only Cn= Cancelled DC=Declined This section of the report provides totals by transaction type The “Count” column shows the number of transactions for each transaction type The “Total” column shows the dollar total monetary amount for each transaction type This section of the report lists all transactions in the terminal’s memory; in order by WAY sequence number: In the “Type” column, S=Sale, V=Void, R=Return, F=Force, Au=Auth Only, C=Cash, Cn=Cancelled, Dc=Declined
way5000 User Manual V1.00 4/3/2009 17 Optional Data Entry Fields in Transactions You may be prompted to enter or verify data in various fields during transactions. Depending on the setup of your device, some of the common fields are: Card Number: This is the customer’s card account number which may be read from the magnetic stripe or may be entered manually (for Credit) if the magnetic stripe is damaged. Expiration date: This is the expiration date of the customer’s card account which may be read from the magnetic stripe or may be entered manually (for Credit) if the magnetic stripe is damaged. AMEX CID: This is the 4 digit security code that is located on the front of American Express cards. VISA CVV2: This is the 3 digit security code that is located on the back of Visa cards in the signature panel. Master Card CVC: This is the 3 digit security code that is located on the back of MasterCard cards in the signature panel. Discover CID: This is the 3 digit security code that is located on the back of Discover cards in the signature panel. AVS ZIP: This is the cardholder’s billing zip code (5 or 9 digits) AVS Address: This is the cardholder’s street number portion of their address. Invoice/Job Number: This is a 1 to 17 digit long entry that can be used for Invoice or Job Number. Transaction Amount: This is the total amount of the sale in dollars and cents. Convenience Fee: A fee charged by some retailers for card acceptance. Toll Amount: This is an amount entry for tolls. Tip Amount: This is an amount for Tips for taxis, limos, etc.
way5000 User Manual V1.00 4/3/2009 18 VII. Transaction Flow Details; Online Transactions Sale Transactions Sale - Credit T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Sale, press the ‘1’ key or press F2 to continue. Sale 1. Credit 2. Debit 3. Cash Back OK Step 3 To Choose Credit, press the ‘1’ key or press F2 to continue. Debit and Cash Sale may or may or may not appear based on your setup. If you are only setup for Credit, this step will not appear. Sale - Credit Swipe Card Or Enter Card Number Back OK Step 4 Swipe the Credit Card through the reader. If this is successful, skip to step 6. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 5.
way5000 User Manual V1.00 4/3/2009 19 Sale - Credit Enter Exp. Date MMYY Format 00/00 Back OK Step 5 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Sale - Credit Enter 4 Digits Number From The Front Of The Card 1234 Back OK Step 6-1 (Optional Screen – AMERICAN EXPRESS) If the card is an American Express card, the way5000 may prompt for the American Express Security Code which is a 4 digit number located on the front of the card. Press F2 (OK) to continue. Sale - Credit Enter 3 Digits Number From The Back Of The Card 123 Back OK Step 6-2 (Optional Screen – VISA, MC, DISCOVER) If the card is a Visa, MC or Discover card, the way5000 may prompt for the Security Code which is a 3 digit number located on the back of the card in the signature panel. Enter the code and press F2 (OK) to continue. Sale - Credit Select reason 1. Not Legible 2. Not Present 3. Skip Entry Back OK Step 7-1 (Optional Screen for Visa/MasterCard) If the Security Code is not present or is not legible, the way5000 will prompt for a reason when the Security Code entry is left blank. Select the appropriate reason by pressing 1, 2, or 3 and hit F2 (OK) to continue. Sale - Credit Select reason 1. Not Legible 2. Not Present Back OK Step 7-2 (Optional Screen for Discover) The terminal will prompt for a reason when the CID is skipped (left in blank) in the previous steps (Step 6-1 or 6-4). If the CID information is entered, the terminal will not prompt this screen Select the appropriate reason and hit F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 20 Sale - Credit Enter Zip Code For Cardholder Billing Address 01801 Back OK Step 8 (Optional Screen – AVS - ZIP CODE) The way5000 may prompt for the cardholder‘s billing zip code; the number may be 5 or 9 digits. Enter the digits and press F2 (OK) to continue. Sale – Credit Enter Cardholder Billing Address # 200 Back OK Step 9 (Optional Screen – AVS – STREET ADDRESS) The way5000 may prompt cardholder‘s billing address street number. Enter the digits and press F2 (OK) to continue. Sale – Credit Enter Invoice/Job# or Press OK to Continue 123456 Back OK Step 10 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale – Credit Enter Amount 1.00 Back OK Step 11 Enter the transaction amount; and press F2 (OK) to continue. Sale - Credit Please Confirm The Conv Fee Amount 1.00 C.Fee 1.00 Back OK Step 12 (Optional Screen – Convenience Fee) If this field is enabled in the terminal configuration, the way5000 will ask you to confirm the convenience fee amount. Check the amount and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 21 Sale - Credit Enter Toll Amount 1.00 Back OK Step 13 (Optional Screen – Toll Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the toll amount. Enter the toll amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale - Credit 1. Enter Tip Amt 2. Print Tip Rcpt Back OK Step 14 (Optional Screen – Tip Receipt) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. Press F2 (OK) to continue. Sale - Credit Enter Tip Amount 1.00 Back OK Step 15 (Optional Screen – Tip Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. To skip this entry, press F2 (OK) to continue. Sale - Credit Confirm Details Amount 1.00 C-Fee 1.00 Tip 0.00 Tolls 0.00 Total 2.00 Back OK Step 16 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Communication Processing Please Wait Step 17 Processing This screen will be displayed when the terminal is trying to process (send/receive) the transaction.
way5000 User Manual V1.00 4/3/2009 22 Sale - Credit Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 18-1 (Optional Screen - Approved Transaction 1) Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application. Sale - Credit Declined OK Step 18-2 (Optional Screen - Declined Transaction) If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application
way5000 User Manual V1.00 4/3/2009 23 Sale - Debit T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Sale, press the ‘1’ key. Sale 1. Credit 2. Debit 3. Cash Back OK Step 3 To Choose Debit, press the ‘2’ key. Cash Sale may or may or may not appear based on your setup. . Sale - Debit Swipe Card Back OK Step 4 Swipe the Credit Card through the reader. (Manual Entry of Card Data is not allowed for Debit transactions.) Sale - Debit Enter Invoice/Job # Number or Press OK to Continue 123456 Back OK Step 5 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 24 Sale – Debit Enter Amount 1.00 Back OK Step 6 Enter the transaction amount; and press F2 (OK) to continue. Sale - Debit Please Confirm The Conv. Fee Amount 1.00 C.Fee 1.00 Back OK Step 7 (Optional Screen – Convenience Fee) If this field is enabled in the terminal configuration, the way5000 will ask you to confirm the convenience fee amount. Check the amount and press F2 (OK) to continue. Sale - Debit Enter Toll Amount 1.00 Back OK Step 8 (Optional Screen – Toll Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the toll amount. Enter the toll amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale - Debit Enter Cash Back amount 1.00 Back OK Step 9 (Optional Screen – Cash Back Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the cash back amount. Enter the cash back amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale - Debit 1. Enter Tip Amt 2. Print Tip Rcpt Back OK Step 10 (Optional Screen – Tip Receipt) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. Press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 25 Sale – Debit Enter Tip Amount 1.00 Back OK Step 11 (Optional Screen – Tip Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. To skip this entry, press F2 (OK) to continue. Sale – Debit Confirm Details Amount 1.00 C-Fee 1.00 Tip 0.00 Tolls 0.00 Cash Back 1.00 Total 3.00 Back OK Step 12 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Sale – Debit Total USD3.00 Enter PIN **** Back OK Step 13 Hand the way5000 to the customer. Have them enter their Personal Identification Number (PIN) and press F2 (OK) to continue. Communication Processing Please Wait Step 14 This screen will be displayed when the terminal is trying to process (send/receive) the transaction. Sale – Debit Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 15-1 (Optional Screen - Approved Transaction 1) Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 26 Sale - Debit Declined OK Step 15-2 (Optional Screen - Declined Transaction) If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application
way5000 User Manual V1.00 4/3/2009 27 Sale - Cash T-Mobile Way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Sale, press the ‘1’ key. Sale 1. Credit 2. Debit 3. Cash Back OK Step 3 To Choose Cash, press the ‘3’ key. Credit and Debit Sale may or may or may not appear based on your setup. . Sale – Cash Enter Invoice/Job# or Press OK to Continue 123456 Back OK Step 4 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale – Cash Enter Amount 1.00 Back OK Step 5 Enter the transaction amount; and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 28 Sale - Cash Enter Toll Amount 1.00 Back OK Step 6 (Optional Screen – Toll Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the toll amount. Enter the toll amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale - Credit 1. Enter Tip Amt 2. Print Tip Rcpt Back OK Step 7 (Optional Screen – Tip Receipt) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. Press F2 (OK) to continue. Sale - Cash Enter Tip Amount 1.00 Back OK Step 8 (Optional Screen – Tip Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. To skip this entry, press F2 (OK) to continue. Sale - Cash Confirm Details Amount 1.00 Tip 0.00 Tolls 0.00 Total 2.00 Back OK Step 9 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Sale - Cash Approved Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 10 Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 29 Other Transactions Authorize Only T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘1’ key to select Authorize Only. Auth. Only Enter Authorize Password ****** Back OK Step 4 (Optional Screen – Authorize Only Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the right password must be entered. Auth. Only Swipe Card Or Enter Card Number Back OK Step 5 Swipe the Credit Card through the reader. If this is successful, skip to step 6. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 5.
way5000 User Manual V1.00 4/3/2009 30 Auth. Only Enter Exp. Date MMYY Format 00/00 Back OK Step 6 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Auth. Only Enter 4 Digits Number From The Front Of The Card 1234 Back OK Step 7-1 (Optional Screen – AMERICAN EXPRESS) If the card is an American Express card, the way5000 may prompt for the American Express Security Code which is a 4 digit number located on the front of the card. Press F2 (OK) to continue. Auth. Only Enter 3 Digits Number From The Back Of The Card 123 Back OK Step 6-2 (Optional Screen – VISA, MC, DISCOVER) If the card is a Visa, MC or Discover card, the way5000 may prompt for the Security Code which is a 3 digit number located on the back of the card in the signature panel. Enter the code and press F2 (OK) to continue. Auth. Only Select reason 1. Not Legible 2. Not Present 3. Skip Entry Back OK Step 8-1 (Optional Screen for Visa/MasterCard) If the Security Code is not present or is not legible, the way5000 will prompt for a reason when the Security Code entry is left blank. Select the appropriate reason by pressing 1, 2, or 3 and hit F2 (OK) to continue. Auth. Only Select reason 1. Not Legible 2. Not Present Back OK Step 8-2 (Optional Screen for Discover) The terminal will prompt for a reason when the CID is skipped (left in blank) in the previous steps (Step 6-1 or 6-4). If the CID information is entered, the terminal will not prompt this screen Select the appropriate reason and hit F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 31 Auth. Only Enter Zip Code For Cardholder Billing Address 01801 Back OK Step 9 (Optional Screen – AVS - ZIP CODE) The way5000 may prompt cardholder ‘s billing zip code; the number may be 5 or 9 digits. Enter the digits and press F2 (OK) to continue. Auth. Only Enter Cardholder Billing Address # 200 Back OK Step 10 (Optional Screen – AVS – STREET ADDRESS) The way5000 may prompt cardholder‘s billing address street number. Enter the digits and press F2 (OK) to continue. Auth. Only Enter Invoice/Job# or Press OK to Continue 123456 Back OK Step 11 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Auth. Only Enter Amount 1.00 Back OK Step 12 Enter the transaction amount; and press F2 (OK) to continue. Auth. Only Confirm Details Amount 1.00 Total 1.00 Back OK Step 13 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step.
way5000 User Manual V1.00 4/3/2009 32 Auth. Only Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 15-1 (Optional Screen - Approved Transaction 1) Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application. Auth. Only Declined OK Step 15-2 (Optional Screen - Declined Transaction) If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application
way5000 User Manual V1.00 4/3/2009 33 Return Return - Credit T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘2’ key to select Return. Return Enter Return Password ****** Back OK Step 4 (Optional Screen – Return Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the right password must be entered. Return 1. Credit 2. Debit Back OK Step 5 (Payment Menu) Press the ‘1’ key to select Credit Return. If the offline mode is enabled in the terminal or Debit is not enabled, the Debit option will not be present in the menu.
way5000 User Manual V1.00 4/3/2009 34 Return - Credit Swipe Card Or Enter Card Number Back OK Step 6 Swipe the Credit Card through the reader. If this is successful, skip to step 6. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 5. Return - Credit Enter Exp. Date MMYY Format 00/00 Back OK Step 7 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Return - Credit Enter Amount 1.00 Back OK Step 8 Enter the transaction amount; and press F2 (OK) to continue. Return - Credit Confirm Details Amount 1.00 Total 1.00 Back OK Step 9 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Return - Credit Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 10-1 (Optional Screen - Approved Transaction 1) Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 35 Return - Credit Declined OK Step 10-2 (Optional Screen - Declined Transaction) If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application
way5000 User Manual V1.00 4/3/2009 36 Return - Debit T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘2’ key to select Return. Return Enter Return Password ****** Back OK Step 4 (Optional Screen – Return Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the right password must be entered. Return 1. Credit 2. Debit Back OK Step 5 (Payment Menu) Press the ‘2’ key to select Debit Return. If the offline mode is enabled in the terminal or Debit is not enabled, the Debit option will not be present in the menu.
way5000 User Manual V1.00 4/3/2009 37 Return - Debit Swipe Card Back Step 6 Swipe the Credit Card through the reader. (Manual Entry of Card Data is not allowed for Debit transactions.) Return - Debit Enter Amount 1.00 Back OK Step 7 Enter the transaction amount; and press F2 (OK) to continue. Return - Debit Confirm Details Amount 1.00 Total 1.00 Back OK Step 8 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Sale – Debit Total USD3.00 Enter PIN **** Back OK Step 9 Hand the way5000 to the customer. Have them enter their Personal Identification Number (PIN) and press F2 (OK) to continue. Return - Debit Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 10-1 (Optional Screen - Approved Transaction 1) Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 38 Return - Debit Declined OK Step 10-2 (Optional Screen - Declined Transaction) If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application
way5000 User Manual V1.00 4/3/2009 39 Void T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘3’ key to select Void. Void Enter Void Password ****** Back OK Step 4 (Optional Screen – Void Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the right password must be entered. Press F2 (OK) to continue Void Enter Trans. Seq. # 123 Back OK Step 5 Enter the transaction sequence number and press F2 (OK) to continue. The sequence number can be found on the receipt or using the Inquiry function.
way5000 User Manual V1.00 4/3/2009 40 Void Seq # 001 Auth No. 123456 Amount $1.00 Confirm Void? Back OK Step 6 Transaction Information matching the sequence number will be displayed. If this matches transaction details, press F2 (OK) to continue. Void Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 7-1 (Optional Screen - Approved Transaction 1) Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.. Void Declined OK Step 7-2 (Optional Screen - Declined Transaction) If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application
way5000 User Manual V1.00 4/3/2009 41 Force T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘4’ key to select Force. Force Enter Force Password ****** Back OK Step 4 (Optional Screen – Force Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the correct password must be entered. Press F2 (OK) to continue Force Swipe Card Or Enter Card Number Back OK Step 5 Swipe the Credit Card through the reader. If this is successful, skip to step 7. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 7.
way5000 User Manual V1.00 4/3/2009 42 Force Enter Exp. Date MMYY Format 00/00 Back OK Step 6 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Force Enter Invoice/Job# or Press OK to Continue 123456 Back OK Step 7 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Force Enter Amount 1.00 Back OK Step 8 Enter the transaction amount; and press F2 (OK) to continue. Force Confirm Details Amount 1.00 Total 1.00 Back OK Step 9 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Force Enter Auth Code 123456 Back OK Step 10 Enter the Authorization Code received for this transaction and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 43 Force Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 11-1 (Optional Screen - Approved Transaction 1) Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.. Force Declined OK Step 11-2 (Optional Screen - Declined Transaction) If the transaction is declined, the terminal will only show the transaction status on the screen. Press F2(OK) to finish the transaction and return to the Transactions Menu of the Payment Application
way5000 User Manual V1.00 4/3/2009 44 VIII. Reconcile and Upload Reconcile T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘5’ key to select Reconcile. Reconcile 007 Offline Trans. to Upload Select Upload To Continue Back Upload Step 4 If there are Offline Transactions in the terminal, a message will be displayed showing the number of Offline Transactions to be Uploaded. Press F2 (OK) to start the Upload.
way5000 User Manual V1.00 4/3/2009 45 Communication Processing Uploading 002 of 008 Step 5 (Print Offline Receipts Option) Please wait while the transactions are uploaded. Reconcile Upload Complete Apoproved: 11 Declined: 1 Print Uploaded Transactions? Done Yes Step 6 (Print Offline Receipts Option) This is an optional step. To print receipts for all Offline transactions, Press F2 (Yes) to print the receipts or press F1 (No) to continue to reconciliation (step 10). Reconcile Printing 002 0f 008 transactions Please Wait Step 7 (Printing Offline Receipts) This message displays while uploaded transactions are printing. Reconcile Printing Uploaded Transactions Continue? No Yes Step 8 (Continue Printing Offline Receipts Optional Screen) If there are more than 5 Offline transactions to print, you will be prompted (after every 5 transactions) to Continue printing Offline transactions. Press F1 (Yes) to continue printing the receipts or press F2 (No) to continue with the reconciliation. Reconcile Re-Print Uploaded Transactions? Done Yes Step 9 (Re-Print Uploaded Transactions) After the printing of uploaded transactions is complete, you will be given the option of re-printing the uploaded transactions.
way5000 User Manual V1.00 4/3/2009 46 Reconcile Processing Please Wait Step 10 (Continue Printing Offline Receipts Optional Screen) After Uploading and Printing any Offline transactions, the terminal will automatically start the reconciliation process. Reconcile Reconciliation Complete Print Reconciliation Report? Done Yes Step 11 Once the reconciliation is complete, the terminal will prompt for printing. Press F1 (Yes) to print the reconciliation report or press F2 (No) to finish the transaction and return to the Transactions Menu of the Payment Application. Reconcile Re-Print Reconciliation Report? Done Yes Step 12 To re-print the reconciliation report, press F2 (Yes).
way5000 User Manual V1.00 4/3/2009 47 Upload T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘6’ key to select Upload. Upload 007 Offline Trans. to Upload Select Upload To Continue Back Upload Step 4 If there are Offline Transactions in the terminal, a message will be displayed showing the number of Offline Transactions to be Uploaded. Press F2 (OK) to start the Upload. Communication Processing Uploading 002 of 007 Step 5 Please wait while the transactions are uploaded.
way5000 User Manual V1.00 4/3/2009 48 Upload Upload Complete Approved: 4 Declined: 1 Pending 2 Print Uploaded Transactions? Done Yes Step 6 (Print Offline Receipts Option) To print receipts for all Offline transactions, Press F1 (Yes) to print the receipts or press F2 (No) to continue with Step 7. NOTE: If the upload was interrupted or communications were lost, the pending transactions were not successfully uploaded. Attempt to Upload pending transactions again later. Upload Printing 002 of 007 transactions Please Wait Step 7 Please wait while the transactions are uploaded. Upload Printing Uploaded Transactions Continue? No Yes Step 8 (Continue Printing Offline Receipts) If there are more than 5 Offline transactions to print, you will be prompted (after every 5 transactions) to Continue printing Offline transactions. Press F1 (Yes) to continue printing the receipts or press F2 (No) to continue with the next step. Upload Re-Print Uploaded Transactions? Continue? Done Yes Step 9 (Re-Print Uploaded Transactions) After the printing of uploaded transactions is complete, you will be given the option of re-printing the uploaded transactions
way5000 User Manual V1.00 4/3/2009 49 Inquiry Transaction List T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 (Idle Screen) To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 (Transaction Menu) Press ‘3’ to continue. Inquiry Menu 1. Trans. List 2. Last Trans. 3. Re-Print Trans. 4. Total Info. 5. Clear Trans. 6. Reports Back OK Step 3 (Inquiry Menu) Press ‘1’ to continue to the Transactions List. Trans. List 1. 011 01/13:45:31 2. 012 01/14:00:31 3. 013 01/14:15:31 4. 014 01/14:35:31 5. 015 01/15:18:31 6 .016 02/07:10:31 7. Next  Back OK Step 4 A list of transactions will be displayed by Sequence Number (3 digits), the date and the time. To get more information or to reprint a receipt, press the number of the desired transaction. Trans. List Sale -Credit 06/01 13:45:31 Seq #: 123 Card: ****4797 Total: $11.00 Status: Offline Re-Print Receipt? Done Yes Step 5 The terminal will display the information related to the transaction like Transaction Type, Date, Time , Sequence Number, Card Number (Only the last 4 digits), Transaction amount and the transaction status. Press F2 (OK) to re-print this receipt. If the F1 (Done) key is pressed, the terminal will return to Step 4.
way5000 User Manual V1.00 4/3/2009 50 Re-Print Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 6 (Optional Screen – Re-Print) If desired, press 1 or 2 to re-print the merchant copy or the customer copy of the receipt. Press F1 (Done) to return to Step 4.
way5000 User Manual V1.00 4/3/2009 51 Display Last Trans T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘3’ to continue. Inquiry Menu 1. Trans. List 2. Last Trans. 3. Re-Print Trans. 4. Total Info. 5. Clear Trans. 6. Reports Back OK Step 3 Press ‘2’ to display the Last Transaction.. Last Trans. Sale –Credit 06/01 13:45:31 Seq #: 123 Card: ****4797 Total: $11.00 Status: Offline Re-Print Receipt? Done Yes Step 4 The terminal will display the information related to the transaction like Transaction Type, Date, Time , Sequence Number, Card Number (Only the last 4 digits), Transaction amount and the transaction status. Press F2 (OK) to re-print this receipt. If the F1 (Done) key is pressed, the terminal will return to the Inquiry Menu of the Payment Application. Re-Print Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 5 (Optional Screen – Re-Print) If desired, press 1 or 2 to re-print the merchant copy or the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Inquiry Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 52 Re-Print Transaction T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 (Idle Screen) To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 (Transaction Menu) Press ‘3’ to continue. Inquiry Menu 1. Trans. List 2. Last Trans. 3. Re-Print Trans. 4. Total Info. 5. Clear Trans. 6. Reports Back OK Step 3 (Inquiry Menu) Press 3 to re-print the last transaction. Re-Print Enter Transaction Seq. # 001 Back OK Step 4 Enter the sequence number of the transaction to reprint and press F2 (OK) to continue. Re-Print Sale –Credit 06/01 13:45:31 Seq #: 123 Card: ****4797 Total: $11.00 Status: Offline Re-Print Receipt? Back OK Step 5 The terminal will display the information related to the transaction like Transaction Type, Date, Time , Sequence Number, Card Number (Only the last 4 digits), Transaction amount and the transaction status. Press F2 (OK) to re-print this receipt. If the F1 (Back) key is pressed, the terminal will return to Step 4..
way5000 User Manual V1.00 4/3/2009 53 Re-Print Approved Auth Code 123456 Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 6 (Optional Screen – Re-Print) If desired, press 1 or 2 to re-print the merchant copy or the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to Step 4.
way5000 User Manual V1.00 4/3/2009 54 Total Info T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘3’ to continue. Inquiry Menu 1. Trans. List 2. Last Trans. 3. Re-Print Trans. 4. Total Info. 5. Clear Trans. 6. Reports Back OK Step 3 Press 4 to display totals information. Total Info Total 12 Complete 5 Rejected 1 Offline 3 Cancelled 0 OK Step 4 (Inquiry Menu) The terminal will display statistic information like the total count of transactions, the number of completed transactions, the number of rejected transactions and the number of offline transactions. Press F2 (OK) to return to the Inquiry Menu of the Payment Application
way5000 User Manual V1.00 4/3/2009 55 Clear Transactions CAUTION: Do not use this function unless instructed to by an authorized Helpdesk. If there are offline transactions in the terminal that have not been uploaded, these transactions will be lost and cannot be recovered. T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘3’ to continue. Inquiry Menu 1. Trans. List 2. Last Trans. 3. Re-Print Trans. 4. Total Info. 5. Clear Trans. 6. Reports Back OK Step 3 Press ‘5’ to display clear transactions from the terminal memory. Clear Trans. Enter Admin Code 123 Back OK Step 4 Enter the administrator code (default is 123) and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 56 Clear Trans. Enter Admin Password ****** Back OK Step 5 Enter the administrator password (default is 123123) and press F2 (OK) to continue. Clear Trans. Clear All The Transactions? Back OK Step 6 The terminal will confirm if the user really wants to clear the transactions from the batch. Press F2 (OK) to continue and clear all the transactions or press F1 (Back) to return to the Transactions Menu of the Payment Application Clear Trans. Transactions Cleared Step 7 Once the transactions were cleared, the terminal displays this screen and then returns to the Transactions Menu.
way5000 User Manual V1.00 4/3/2009 57 Reports Details Report & Totals Report T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘3’ to continue. Inquiry Menu 1. Trans. List 2. Last Trans. 3. Re-Print Trans. 4. Total Info. 5. Clear Trans. 6. Reports Back OK Step 3 Press ‘6’ to access the Reports menu. Reports 1. Details Report 2. Totals Report Back OK Step 4 Press ‘1’ for a Details Report. or ‘2’ for a Totals Report . Point the terminal toward the printer. When finished printing, the terminal will return to this screen. See the following pages for examples of these reports.
way5000 User Manual V1.00 4/3/2009 58 DETAILS REPORT Transaction Detail Report Way Systems Inc. 200 Unicorn Park Drive Woburn, Massachusetts 01801, USA Phone: 555-555-5555 www.waysystems.com 06/21/2007 13:15:27 ===================================== Merchant ID 1234567890123456 Terminal ID 12345678 Batch # 123456 Transaction List ===================================== Seq Card Trans Trans Auth # Type Type Amount # 001 VI Sl $xx,xxx.xx 123456 002 MC Rt $xx,xxx.xx 123456 003 AX Vd $xx,xxx.xx 123456 004 DS SL $xx,xxx.xx 123456 005 VI Fr $xx,xxx.xx 123456 006 CA Sl $xx,xxx.xx 123456 007 VI Cn $xx,xxx.xx Canceled 008 MC Dc $xx,xxx.xx Declined Totals by Trans Type (w/o Cash) ===================================== Trans Type Count Total Sl 003 $xxx,xxx.xx Fr 001 $xxx,xxx.xx Rt 001 $xxx,xxx.xx Vd 001 $xxx,xxx.xx Au 001 $xxx,xxx.xx Cn 001 $xxx,xxx.xx Dc 001 $xxx,xxx.xx Cash Totals ===================================== Sl 032 $xxx,xxx.xx Vo 001 $xxx,xxx.xx ===================================== VI=Visa MC=MasterCard DS=Discover AX=American Express OT=Other DB=PIN Debit CA=Cash Sl=Sale Fr=Force Rt=Return Vd= Void Au=Auth Only
way5000 User Manual V1.00 4/3/2009 59 TOTALS REPORT Transaction Totals Report Way Systems Inc. 200 Unicorn Park Drive Woburn, Massachusetts 01801, USA www.waysystems.com 06/21/2007 13:15:27 ==================================== Merchant ID 1234567890123456 Terminal ID 12345678 Batch # 123456 Card Totals ==================================== VI MC Sl 023 xxx,xxx.xx 016 xxx,xxx.xx Fr 000 xxx,xxx.xx 001 xxx,xxx.xx Rt 002 xxx,xxx.xx 003 xxx,xxx.xx Vd 000 xxx,xxx.xx 000 xxx,xxx.xx ======== ======== Net xxx,xxx.xx xxx,xxx.xx AX DS Sl 009 xxx,xxx.xx 010 xxx,xxx.xx Fr 000 xxx,xxx.xx 000 xxx,xxx.xx Rt 002 xxx,xxx.xx 003 xxx,xxx.xx Vd 000 xxx,xxx.xx 000 xxx,xxx.xx ======== ======== Net xxx,xxx.xx xxx,xxx.xx DB OT Sl 023 xxx,xxx.xx 000 xxx,xxx.xx Fr ---- -------------- 000 xxx,xxx.xx Rt 002 xxx,xxx.xx 000 xxx,xxx.xx Vd ---- -------------- 000 xxx,xxx.xx ======== ======== Net xxx,xxx.xx xxx,xxx.xx Card Total Sl 071 xxx,xxx.xx xxx,xxx.xx Fr 001 xxx,xxx.xx xxx,xxx.xx Rt 011 xxx,xxx.xx xxx,xxx.xx Vd 000 xxx,xxx.xx xxx,xxx.xx ======== ========= Net xxx,xxx.xx xxx,xxx,xxx Au 001 xxx,xxx.xx Cash Totals ================================= Sl 032 xxx,xxx.xx Vo 001 xxx,xxx.xx ================================= VI=Visa MC=MasterCard DS=Discover AX=American Express OT=Other DB=PIN Debit CA=Cash Sl=Sale Fr=Force Rt=Return Vd= Void
way5000 User Manual V1.00 4/3/2009 60 SetUp Admin SetUp Reset Admin Code T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue. Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press ‘1’ to access the Admin Setup. Admin. Pwd Enter Admin Code 123 Back OK Step 4 Enter the administrator code (default is 123) and press F2 (OK) to continue. Admin. Pwd Enter Admin Password ****** Back OK Step 5 Enter the administrator password (default is 123123) and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 61 Admin Setup 1. Reset Adm Code 2. Reset Adm Passwd Back OK Step 6 Press ‘1’ to Reset Admin Code(s). Admin. Code Reset Admin Code? Back OK Step 7 Press F2 (OK) to Reset the Admin Code or press F1 (Back) to return to the POS Setup Menu. Admin. Code Enter a New 3 Digits Admin. Code 123 Back OK Step 8 Enter the new 3 digits administrator code and press F2 (OK) to continue. Admin. Code Confirm the New 3 Digits Admin. Code 123 Back OK Step 9 Enter the same new 3 digits administrator code again to confirm the previous entry and press F2 (OK) to continue. The Admin Code Has Been Successfully Changed Step 10 This message displays briefly and then the terminal returns to the Admin Setup menu.
way5000 User Manual V1.00 4/3/2009 62 Reset Admin Password T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue. Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press ‘1’ to access the Admin Setup. Admin. Code Enter Admin Code 123 Back OK Step 4 Enter the administrator code (default is 123) and press F2 (OK) to continue. Admin. Pwd Enter Admin Password ****** Back OK Step 5 Enter the administrator password (default is 123123) and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 63 Admin Setup 1. Reset Adm Code 2. Reset Adm Passwd Back OK Step 6 (Administrator Setup) Press ‘2’ to Reset Admin Password. Admin. Password Reset Admin Password? Back OK Step 7 Press F2 (OK) to Reset the Admin Password or press F1 (Back) to return to the POS Setup Menu. Admin. Password Enter a New 6 Digits Admin. Password 123123 Back OK Step 8 Enter the new 3 digits administrator Password and press F2 (OK) to continue. Admin. Password Confirm the New 6 Digits Admin. Password 123123 Back OK Step 9 Enter the same new 3 digits administrator Password again to confirm the previous entry and press F2 (OK) to continue. The Admin Password Has Been Successfully Changed Step 10 This message displays briefly and then the terminal returns to the Admin Setup menu.
way5000 User Manual V1.00 4/3/2009 64 Application Configuration Application Settings Invoice/Job Number T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue to Setup. Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press 2 to select App Config. Admin. Code Enter Admin Code 123 Back OK Step 4 Enter the administrator code (default is 123) and press F2 (OK) to continue. Admin. Pwd Enter Admin Password ****** Back OK Step 5 Enter the administrator password (default is 123123) and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 65 App Config 1. App Settings 2. Merchant Info 3. Reset Config. Back OK Step 6 Press 1 (App Settings). App Settings 1. Invoice/Job# 2. Cash Receipt Back OK Step 7 The terminal will display the Application Settings Menu, press 1 (Invoice/Job#). Invoice/Job# Enable Invoice Prompt? Back OK Step 8-1 If Invoice/Job# is currently not enabled, press F2 (OK) to enable the prompt. Invoice/Job# Disable Invoice/Job# Prompt? Back OK Step 8-2 If Invoice/Job# is currently enabled, press F2 (OK) to disable the prompt. App. Settings This Config Will Not Be Synchronized Again With The Server Save Parameters? Yes No Step 9 This parameter change will not be overridden by a parameter update downloaded from the server.
way5000 User Manual V1.00 4/3/2009 66 Cash Receipt T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue to Setup. Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press 2 to select App Config. Admin. Code Enter Admin Code 123 Back OK Step 4 Enter the administrator code (default is 123) and press F2 (OK) to continue. Admin. Pwd Enter Admin Password ****** Back OK Step 5 Enter the administrator password (default is 123123) and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 67 App Config 1. App Settings 2. Merchant Info 3. Reset Config. Back OK Step 6 Press 1 to select App Settings. App Settings 1. Invoice/Job# 2. Cash Receipt Back OK Step 7 The terminal will display the Application Settings Menu, press 2 (Cash Receipt). Cash Receipt Enable Cash Receipt Prompts? Yes No Step 8-1 If Cash Receipt is currently not enabled, press F2 (OK) to enable the prompt. Cash Receipt Disable Cash Receipt Prompts? Yes No Step 8-2 If Cash Receipt is currently enabled, press F2 (OK) to disable the prompt. App. Settings This Config Will Not Be Synchronized Again With The Server Save Parameters? Yes No Step 9 This parameter change will not be overridden by a parameter update downloaded from the server.
way5000 User Manual V1.00 4/3/2009 68 Merchant Information Change: URL, Footer 1, Footer 2, Footer 3, Footer 4, Phone Number T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue to Setup. Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press 2 to select App Config. Admin. Code Enter Admin Code 123 Back OK Step 4 Enter the administrator code (default is 123) and press F2 (OK) to continue. Admin. Pwd Enter Admin Password ****** Back OK Step 5 Enter the administrator password (default is 123123) and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 69 App Config 1. App Settings 2. Merchant Info 3. Reset Config. Back OK Step 6 Press 2 to select Merchant Info. Merchant Info 1. Merchant URL 2. Footer 1 3. Footer 2 4. Footer 3… 5. Footer 4 6. Phone Number Back OK Step 7 The terminal will display the Merchant Information Menu; press the number corresponding to the option that you want to change.(see example below. Merchant Info Enter Merchant Footer 1 XXXFooter_InfoXX Back OK Step 8 Enter the new information as desired and press F2 (OK). Merchant Info This Config Will Not Be Synchronized Again With The Server Save Parameters? Yes No Step 9 This parameter change will not be overridden by a parameter update downloaded from the server.
way5000 User Manual V1.00 4/3/2009 70 Reset Configuration T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue to Setup. Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press 2 to select App Config. Admin. Code Enter Admin Code 123 Back OK Step 4 Enter the administrator code (default is 123) and press F2 (OK) to continue. Admin. Pwd Enter Admin Password ****** Back OK Step 5 Enter the administrator password (default is 123123) and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 71 App Config 1. App Settings 2. Merchant Info 3. Reset Config. Back OK Step 6 Press 3 to reset the configuration settings to their original state. App Settings The Terminal Will Reset all Local Config Continue? Yes No Step 7 Press F1 (Yes) to reset all the App. Settings and Merchant Information and synchronize the information with the server or press F2 (No) to return to the Application Settings Menu. App Settings All Local Config. Has Been Reset And Will Be Synchronized With The Server Step 8 This screen displays briefly and then the terminal returns to the application configuration menu.
way5000 User Manual V1.00 4/3/2009 72 User Preferences Backlight Time T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue to Setup. POS Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press 3 to select User Prefs. User Prefs 1. Backlight Time Back OK Step 4 Press 1 to set the backlight time. Backlight Time 1. Always Off 2. 5 Seconds 3. 10 Seconds 4. 30 Seconds 5. 60 Seconds 6. Always On Back OK Step 5 Select the desired backlight time by selecting the number that corresponds to the option you want.
way5000 User Manual V1.00 4/3/2009 73 Warning Backlight Will Be Set To xx seconds This change may Affect the Batt. Life Time Continue Anyway? Yes No Step 6 The terminal will display a warning that will reflect the selection of the previous screen and will indicate the user that the changes on this item may affect the battery life. Select F1 (Yes) to set the new value and continue or select F2 (No) to ignore the changes and return to the setup menu. Backlight Time Backlight set to xx seconds Step 7 If F1 (Yes) is selected, a new screen reflecting the new configuration will be displayed. This screen will be displayed for 3 seconds and then the terminal will return to the user preferences menu.
way5000 User Manual V1.00 4/3/2009 74 Printer Test T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue to Setup. POS Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press 4 to select Printer Test. Printer Test Way Systems Printer Test Print? Back OK Step 4 The terminal will display a Printer Test confirmation, press F2 (OK) to continue and print the test or press F1 (Back) to return to the POS Setup Menu.
way5000 User Manual V1.00 4/3/2009 75 About Way5000 (Display Way5000 Information) T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘4’ to continue to Setup. POS Setup 1. Admin Setup 2. App Config 3. User Prefs. 4. Printer Test 5. About Way5000 Back OK Step 3 Press 5 to display information about the way5000. About Way5000 App. Version nn nn nn Build Number nnnnnnnnn OK Step 4 The terminal will display the Way5000 information; press F2 (OK) to return to the POS Setup Menu. Press F2 (OK) to return to the POS Setup menu/
way5000 User Manual V1.00 4/3/2009 76 Go To Offline Mode T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘5’ to continue to go to offline mode. Transactions Switch to Offline Mode? No Yes Step 3 Press ‘5’ to continue to go to offline mode. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Online Mode Back OK Step 4 The terminal returns to the transactions menu.
way5000 User Manual V1.00 4/3/2009 77 IX. Offline Mode NOTE: Offline transactions are run at your risk. Final authorization does not occur until transactions are uploaded for approval. Offline Mode can be used as a temporary solution for situations where adequate signal is not being received. Transactions will be stored in the terminal until you Upload or Reconcile. You should return to Online Mode as soon as possible and upload offline transactions for authorization Due to regulations, debit transactions cannot be performed in Offline Mode.
way5000 User Manual V1.00 4/3/2009 78 Sale Credit T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Sale, press the ‘1’ key. Sale 1. Credit 2. Cash Back OK Step 3 To Choose Credit, press the ‘1’ key. Cash Sale may or may or may not appear based on your setup. Sale - Credit Swipe Card Or Enter Card Number Back OK Step 4 Swipe the Credit Card through the reader. If this is successful, skip to step 6. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 5. Sale - Credit Enter Exp. Date MMYY Format 00/00 Back OK Step 5 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 79 Sale - Credit Enter 4 Digits Number From The Front Of The Card 1234 Back OK Step 6-1 (Optional Screen – AMERICAN EXPRESS) If the card is an American Express card, the way5000 may prompt for the American Express Security Code which is a 4 digit number located on the front of the card. Press F2 (OK) to continue. Sale - Credit Enter 3 Digits Number From The Back Of The Card 123 Back OK Step 6-2 (Optional Screen – VISA, MC, DISCOVER) If the card is a Visa, MC or Discover card, the way5000 may prompt for the Security Code which is a 3 digit number located on the back of the card in the signature panel. Enter the code and press F2 (OK) to continue. Sale - Credit Select reason 1. Not Legible 2. Not Present 3. Skip Entry Back OK Step 7-1 (Optional Screen for Visa/MasterCard) If the Security Code is not present or is not legible, the way5000 will prompt for a reason when the Security Code entry is left blank. Select the appropriate reason by pressing 1, 2, or 3 and hit F2 (OK) to continue. Sale - Credit Select reason 1. Not Legible 2. Not Present Back OK Step 7-2 (Optional Screen for Discover) If the Security Code is not present or is not legible, the way5000 will prompt for a reason when the Security Code entry is left blank. Select the appropriate reason by pressing 1, or 2 and hit F2 (OK) to continue. Sale - Credit Enter Zip Code For Cardholder Billing Address 01801 Back OK Step 8 (Optional Screen – AVS - ZIP CODE) The way5000 may prompt for a cardholder ‘s billing zip code; the number may be 5 or 9 digits. Enter the digits and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 80 Sale – Credit Enter Cardholder Billing Address # 200 Back OK Step 9 (Optional Screen – AVS – STREET ADDRESS) The way5000 may prompt cardholder‘s billing address street number. Enter the digits and press F2 (OK) to continue. Sale – Credit Enter Invoice/Job# or Press OK to Continue 123456 Back OK Step 10 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice/Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale – Credit Enter Amount 1.00 Back OK Step 11 Enter the transaction amount; and press F2 (OK) to continue. Sale - Credit Please Confirm The Conv Fee Amount 1.00 C.Fee 1.00 Back OK Step 12 (Optional Screen – Convenience Fee) If this field is enabled in the terminal configuration, the way5000 will ask you to confirm the convenience fee amount. Check the amount and press F2 (OK) to continue. Sale - Credit Enter Toll Amount 1.00 Back OK Step 13 (Optional Screen – Toll Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the toll amount. Enter the toll amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 81 Sale - Credit 1. Enter Tip Amt 2. Print Tip Rcpt Back OK Step 14 (Optional Screen – Tip Receipt) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. Press F2 (OK) to continue. Sale - Credit Enter Tip Amount 1.00 Back OK Step 15 (Optional Screen – Tip Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. To skip this entry, press F2 (OK) to continue. Sale - Credit Confirm Details Amount 1.00 C-Fee 1.00 Tip 0.00 Tolls 0.00 Total 2.00 Back OK Step 16 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Sale - Credit Pending Stored Offline Step 17 This message displays briefly and then continues to printing options. Sale - Credit Pending- Stored Offline Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 18 (Optional Screen) Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 82 Cash T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Sale, press the ‘1’ key. Sale 1. Credit 2. Cash Back OK Step 3 To Choose Cash, press the ‘2’ key. Sale – Cash Enter Invoice/Job# or Press OK to Continue 123456 Back OK Step 4 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale – Cash Enter Amount 1.00 Back OK Step 5 Enter the transaction amount; and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 83 Sale - Cash Enter Toll Amount 1.00 Back OK Step 6 (Optional Screen – Toll Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the toll amount. Enter the toll amount and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Sale - Credit 1. Enter Tip Amt 2. Print Tip Rcpt Back OK Step 7 (Optional Screen – Tip Receipt) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. Press F2 (OK) to continue. Sale - Cash Enter Tip Amount 1.00 Back OK Step 8 (Optional Screen – Tip Amount) If this field is enabled in the terminal configuration, the way5000 will prompt for the tip amount. To skip this entry, press F2 (OK) to continue. Sale - Cash Confirm Details Amount 1.00 Tip 0.00 Tolls 0.00 Total 2.00 Back OK Step 9 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Sale - Cash Approved Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 10 Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 84 Other Transactions Authorize Only T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force Back OK Step 3 Press the ‘1’ key to select Authorize Only. Auth. Only Enter Authorize Password ****** Back OK Step 4 (Optional Screen – Authorize Only Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the right password (default = 123456) must be entered. Auth. Only Swipe Card Or Enter Card Number Back OK Step 5 Swipe the Credit Card through the reader. If this is successful, skip to step 7. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 6.
way5000 User Manual V1.00 4/3/2009 85 Auth. Only Enter Exp. Date MMYY Format 00/00 Back OK Step 6 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Auth. Only Enter 4 Digits Number From The Front Of The Card 1234 Back OK Step 7-1 (Optional Screen – AMERICAN EXPRESS) If the card is an American Express card, the way5000 may prompt for the American Express Security Code which is a 4 digit number located on the front of the card. Press F2 (OK) to continue. Auth. Only Enter 3 Digits Number From The Back Of The Card 123 Back OK Step 7-2 (Optional Screen – VISA, MC, DISCOVER) If the card is a Visa, MC or Discover card, the way5000 may prompt for the Security Code which is a 3 digit number located on the back of the card in the signature panel. Enter the code and press F2 (OK) to continue. Auth. Only Select reason 1. Not Legible 2. Not Present 3. Skip Entry Back OK Step 8-1 (Optional Screen for Visa/MasterCard) If the Security Code is not present or is not legible, the way5000 will prompt for a reason when the Security Code entry is left blank. Select the appropriate reason by pressing 1, 2, or 3 and hit F2 (OK) to continue. Auth. Only Select reason 1. Not Legible 2. Not Present Back OK Step 8-2 (Optional Screen for Discover) The terminal will prompt for a reason when the CID is skipped (left in blank) in the previous steps. If the CID information is entered, the terminal will not display this screen Select the appropriate reason and hit F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 86 Auth. Only Enter Zip Code For Cardholder Billing Address 01801 Back OK Step 9 (Optional Screen – AVS - ZIP CODE) The way5000 may prompt cardholder ‘s billing zip code; the number may be 5 or 9 digits. Enter the digits and press F2 (OK) to continue. Auth. Only Enter Cardholder Billing Address # 200 Back OK Step 10 (Optional Screen – AVS – STREET ADDRESS) The way5000 may prompt cardholder‘s billing address street number. Enter the digits and press F2 (OK) to continue. Auth. Only Enter Invoice/Job# or Press OK to Continue 123456 Back OK Step 11 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Auth. Only Enter Amount 1.00 Back OK Step 12 Enter the transaction amount; and press F2 (OK) to continue. Auth. Only Confirm Details Amount 1.00 Total 1.00 Back OK Step 13 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step.
way5000 User Manual V1.00 4/3/2009 87 Auth. Only Pending -Stored Offline Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 14-1 Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application..
way5000 User Manual V1.00 4/3/2009 88 Return T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘2’ key to select Return. Return Enter Return Password ****** Back OK Step 4 (Optional Screen – Return Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the right password (default=123456) must be entered. Return 1. Credit 2. Cash Back OK Step 5 (Payment Menu) Press the ‘1’ key to select Credit Return. Cash Sale may or may or may not appear based on your setup.
way5000 User Manual V1.00 4/3/2009 89 Return - Credit Swipe Card Or Enter Card Number Back OK Step 6 Swipe the Credit Card through the reader. If this is successful, skip to step 8. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 8. Return - Credit Enter Exp. Date MMYY Format 00/00 Back OK Step 7 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Return - Credit Enter Amount 1.00 Back OK Step 8 Enter the transaction amount; and press F2 (OK) to continue. Return - Credit Confirm Details Amount 1.00 Total 1.00 Back OK Step 9 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Return - Credit Pending -Stored Offline Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 10 Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 90 Void T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 (Transaction Menu) To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 (Other Transactions Menu) Press the ‘3’ key to select Void. Void Enter Void Password ****** Back OK Step 4 (Optional Screen – Void Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the right password (default=123456) must be entered. Press F2 (OK) to continue Void Enter Trans. Seq. # 123 Back OK Step 5 Enter the transaction sequence number and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 91 Void Seq # 001 Auth No. 123456 Amount $1.00 Confirm Void? Back OK Step 6 Transaction Information matching the sequence number will be displayed. If this matches transaction details, press F2 (OK) to continue. Void Pending –Stored Offline Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 7 Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 92 Force T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 To choose Other Transactions, press the ‘2’ key. Other Trans. 1. Authorize Only 2. Return 3. Void 4. Force 5. Reconcile 6. Upload Back OK Step 3 Press the ‘4’ key to select Force. Force Enter Force Password ****** Back OK Step 4 (Optional Screen – Force Password) If the authorize password prompt is enabled in the terminal configuration, the Terminal will prompt for the authorize password, in order to continue with the next step, the correct password (default=123456) must be entered. Press F2 (OK) to continue Force Swipe Card Or Enter Card Number Back OK Step 5 Swipe the Credit Card through the reader. If this is successful, skip to step 7. If the swipe does not work or the card is not present, you may manually enter the card number. Continue with Step 7.
way5000 User Manual V1.00 4/3/2009 93 Force Enter Exp. Date MMYY Format 00/00 Back OK Step 6 When the card number is entered manually, the way5000 will prompt for the card expiration date. Enter the expiration date (MM/YY) and press F2 (OK) to continue. Force Enter Invoice/Job# or Press OK to Continue 123456 Back OK Step 7 (Optional Screen – INVOICE/JOB Number) If this field is enabled in the terminal configuration, the way5000 will prompt for and Invoice or Job Number. Enter the digits and press F2 (OK) to continue. To skip this entry, press F2 (OK) to continue. Force Enter Amount 1.00 Back OK Step 8 Enter the transaction amount; and press F2 (OK) to continue. Force Confirm Details Amount 1.00 Total 1.00 Back OK Step 9 Once all the amounts are entered, the terminal will confirm the amounts and final total for the transaction. Press F1 (Back) to go back and fix any amount or press F2 (OK) to continue with the next step. Force Enter Auth Code 123456 Back OK Step 10 Enter the Authorization Code received for this transaction and press F2 (OK) to continue.
way5000 User Manual V1.00 4/3/2009 94 Force Pending –Stored Offline Print Receipt 1. Merchant Copy 2. Customer Copy Done OK Step 11 Press F2 (OK) or ‘1’ to print the merchant receipt and continue with the next step. Press '2' to print the customer copy of the receipt. Press F1 (Done) to finish the transaction and go to the Transactions Menu of the Payment Application.
way5000 User Manual V1.00 4/3/2009 95 Go To Online Mode T-Mobile way5000 Connected 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK Step 1 To start WAY2Pay, press F2 (Way2Pay) or press ‘1’ to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Offline Mode Back OK Step 2 Press ‘5’ to continue to go to online mode. Transactions Switch to Online Mode? No Yes Step 3 Press F2 (Yes) to continue. Transactions 1. Sale 2. Other Trans. 3. Inquiry 4. Setup 5. Online Mode Back OK Step 4 The terminal returns to the transactions menu.
way5000 User Manual V1.00 4/3/2009 96 X. Error Messages and Troubleshooting Transaction Name No Response Received (xxxx) 1. Retry 2. Save as Offline 3. Cancel Back OK If no response is received from the payment processor, this screen will be displayed. The Retry option will attempt to re-send the transaction. The Save as Offline option will create a new offline transaction with the same information as the current sale transaction and will display the print screen The Cancel option will terminate the transaction. (NOTE: Debit Sale and Debit Refund cannot be saved as offline) Transaction Name Unable to Connect (xxxx) 1. Retry 2. Save as Offline 3. Cancel Back OK If the way5000 is unable to connect, this screen will be displayed. The Retry option will attempt to re-send the transaction. The Save as Offline option will create a new offline transaction with the same information as the current sale transaction and will display the print screen The Cancel option will terminate the transaction. (NOTE: Debit Sale and Debit Refund cannot be saved as offline) Error Card Read Error Card Read Error (Magnetic Stripe Read Error) This screen will be displayed when it is not possible to read the magnetic stripe of a card (may be because the track is damaged or because a wrong swipe). The terminal will return to the ‘Swipe Card’ screen. Error Invalid Card Invalid Card Number This screen will be displayed when a card number is manually entered and for some reason the card number is wrong.
way5000 User Manual V1.00 4/3/2009 97 Error Expired Card Expired Card This screen will be displayed when an expired card is swiped or an expired card expiration date is manually entered. Error Invalid Date Invalid Date This screen will be displayed when an invalid date is entered for instance the months field contains a different value than 01 to 12 or the days field contains a different value than 01 to 31, (the limit may change depending on the month). The terminal will return to the Enter Exp Date screen. Error Invalid Sequence Number Please Try Again Sequence Number Input Error This screen will be displayed when an incorrect sequence number is entered in the terminal. The terminal will return to the Enter Seq # screen. Info Time Out Transaction Cancelled Time Out This screen will be displayed in some cases, when after 30 seconds no data is entered in a data entry field . After this screen is displayed, the terminal will abort/cancel the current transaction and will return to the main menu. Info No Transactions Found No Transactions This screen will be displayed when the user tries to see or print a report or to settle a batch and the terminal does not have transactions stored in the memory.
way5000 User Manual V1.00 4/3/2009 98 Error Max. Transaction Capacity Reached Please Reconcile Back OK Maximum Transactions This screen will be displayed when the user tries to do a new transaction and the Batch is already full. When this screen is displayed, it will be necessary to perform a Reconcile before being able to run more transactions. Warning Near Maximum Trans. Capacity Reconcile Now? No Yes Maximum Capacity Almost Reached This screen will be displayed after a transaction is performed when the batch is almost full. The terminal will display this warning after each transaction until a Reconcile is performed. Error Incorrect Admin User/Password Please Try Again Incorrect Administrator User/Password This screen will be displayed when an incorrect administrator password is entered in the terminal. Error Incorrect Password Please Try Again Incorrect Transaction Password This screen will be displayed when an incorrect transaction password is entered in the terminal. (The optional password requirement is set up by the payment processor.) Error Transaction Can Not be Voided Void Transaction Error This screen will be displayed when the user tries to void a transaction that is not possible to void. For example, when trying to void an Authorization Only transaction.
way5000 User Manual V1.00 4/3/2009 99 Error Transaction Already Voided Already Voided This screen will be displayed when the user tries to void a transaction that is already voided. For example, when trying to void a voided sale. Info Low Battery Low Battery Information This screen will be displayed when the battery level reaches 15% or less. After this message is displayed, the transactions will continue normally. When the terminal is operating in offline mode or airline mode, this screen will always be displayed after the terminal reaches a battery level of 10% or less and after displaying the screen the transaction will continue normally. Warning Low Battery Unable to Continue Low Battery Warning This screen will be displayed when the battery level reaches 10% or less. After this screen is displayed, the terminal will abort the transaction and return to the Transaction menu of the payment application. Info Enter at least XX Characters Input Size Info – For Mandatory Inputs All of the mandatory data entry screens have a minimum number of characters that must be entered. If a user tries to enter fewer characters than the minimum requirement, the terminal will display this information screen to let the user know the minimum input size. Info Enter at least XX Characters Or Leave Blank And Press ‘OK’ To Skip Input Size Info – For Optional Inputs All of the optional data entry screens can be skipped by pressing F2 (OK) or if data is entered, require a minimum number of characters to be entered.
way5000 User Manual V1.00 4/3/2009 100 Error Internal Error Occurred Please Power Off This screen will be displayed when an internal error occurs because of unexpected conditions. When this screen is displayed, will be necessary to manually reset the terminal which means, the user will have to turn off and then turn on the terminal to use it again. If the problem persists, please call WAY Support at 1-866- WAY-MTT3 (1-866-929-6883. WAY5000 No Service 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK No GPRS Network Detected After some time, if the terminal does not find an available cellular network it will display “No Service” and it will display that text until a network is found. While the “No Service” text is displayed, no online transactions will be allowed. WAY5000 No SIM 1. Way2Pay 2. Check Updates Please swipe Your card W2P OK No SIM Card Present If the terminal does not have a SIM card, the terminal will display “No SIM”. Please call WAY Support at 1-866- WAY-MTT3 (1-866-929-6883.
way5000 User Manual V1.00 4/3/2009 101 XI. AVS/CVV/CID Response Codes This appendix describes the AVS and CVV2/CID response codes that may print on Credit Sale receipts. For more on AVS and CVV2/CID functions, contact your payment system provider. AVS Response Codes Card Type Response Code What It Means Visa Y Address and five or nine-digit ZIP code match. A Address matches, ZIP code does not. S AVS not supported at this time (Example: Acquirer may be a non-U.S. bank). R Issuer's authorization system is unavailable, try again later. U Unable to perform address verification because either: Address information is unavailable. Issuer does not support AVS. Z Either five-digit or nine-digit ZIP code matches, address does not. N Neither the ZIP code nor the address matches. E Transaction is ineligible for address verification. Mastercard Y Exact, all digits match, five-digit ZIP code. A Address matches, ZIP code does not. S AVS not supported at this time (Example: Acquirer may be a non-U.S. bank). R Retry, system unable to process. U No data from issuer/BankNet switch. Z Five-digit ZIP code matches, address does not. N Neither the ZIP code nor the address matches. W Nine-digit ZIP code matches, address does not. X Exact, all digits match, nine-digit ZIP code. Card Issuer Response Code What It Means Y Address matches, ZIP code does not. A ZIP code and address match. S Code not used by Discover. R Code not used by Discover. U Unable to verify address. Z ZIP code matches, address does not. N Neither the ZIP code nor the address matches. Discover W Cardholder record not found in the ZIP code/Address file or the ZIP code/Address file is not available. Y Yes, address and ZIP code are both correct. American Express A Address only is correct.
way5000 User Manual V1.00 4/3/2009 102 S AVS not supported at this time. R Issuer's authorization system is unavailable, try again later. U The necessary information is not available, account number is neither U.S. nor Canadian. Z ZIP code only is correct. American Express N Neither the ZIP code nor the address matches. CVV2/CID Response Codes Response Code What It Means M Match. N No match. P Not processed. (Example: Acquirer may be a non-U.S. bank). S Should have been present. (Example: Merchant indicates the CVV2 code is not on the card, but the card issuer says it should be on the card). U Issuer unable to process request.

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