Widex A S C4M C4-m Hearing Aid User Manual manual

Widex A/S C4-m Hearing Aid manual

manual

User instrUctionsThe clear™440 SerieSc4-m/c4-m-cbbeHinD-tHe-eArTENTATIVE
ContentsTHANK YOU............................................. 5THE HEARING AID ...................................... 6RIGHT/LEFT IDENTIFICATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7ACOUSTIC INDICATORS................................. 7THE BATTERY ......................................... 8INSERTING THE BATTERY............................ 8REMOVING THE BATTERY............................10BATTERY DRAWER WITHOUT A NAIL GRIP . . . . . . . . . . . . 11LOW BATTERY INDICATION . . . . . . . . . . . . . . . . . . . . . . . . . .12TURNING THE HEARING AID ON AND OFF . . . . . . . . . . . . . . . .13VOLUME ADJUSTMENT .................................14LOST PARTNER ALARM.................................15LISTENING PROGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15SWITCHING BETWEEN THE LISTENING PROGRAMS . . . . .18ZEN+ ..............................................19USING A TELEPHONE..................................20HEARING AID WITH AN EARMOULD . . . . . . . . . . . . . . . . . . . . . . . 21POSITIONING THE HEARING AID AND EARMOULD. . . . . . . . 22REMOVING THE HEARING AID AND EARMOULD . . . . . . . . . . 23HEARING AID WITH AN INSTANT EAR-TIP . . . . . . . . . . . . . . . . . 24RIGHT/LEFT IDENTIFICATION. . . . . . . . . . . . . . . . . . . . . . . . . . . 25POSITIONING THE HEARING AID AND INSTANT EAR-TIP .....................................26THE ANCHOR.........................................27REMOVING THE HEARING AID AND INSTANT EAR-TIP ......................................312 3 Your hearing aid(To be filled out by the hearing care professional)Date: ___________________________Battery size: ___________________________Ear-set: Earmould Instant ear-tip Custom ear-tipEar-tip size: Left RightTubing size: Left Right
HEARING AID WITH A CUSTOM EAR-TIP . . . . . . . . . . . . . . . . . . 32RIGHT/LEFT IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . 33POSITIONING THE HEARING AID AND CUSTOM EAR-TIP. . . 34REMOVING THE HEARING AID AND CUSTOM EAR-TIP . . . . . 35CLEANING............................................ 36THE HEARING AID .................................... 37THE MICROPHONE OPENINGS . . . . . . . . . . . . . . . . . . . . . . . 37THE EAR-SET.........................................38THE EARMOULD ...................................38THE INSTANT AND CUSTOM EAR-TIP . . . . . . . . . . . . . . . . . 40ASSEMBLING THE EAR-SET - INSTANT EAR-TIP. . . . . . . . 42ASSEMBLING THE EAR-SET - CUSTOM EAR-TIP. . . . . . . . 43IN CASE OF MALFUNCTION .............................44CARING FOR YOUR HEARING AID . . . . . . . . . . . . . . . . . . . . . . . . 46GOOD ADVICE AND WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . 47REGULATORY INFORMATION.............................514 5 thank You......for choosing a Widex hearing aid.Your hearing aid is designed with high-quality sound, ease, comfort and freedom of choice in mind. We hope you will be pleased with your new Widex hearing aid.All illustrations in this booklet show a right-ear hearing aid. IMPORTANTThis booklet contains important information and instructions. Please read this booklet carefully before you start using the hear-ing aid.Your hearing aid, ear-set and accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes considered necessary.
6 7 the hearing aidThe illustration below shows the hearing aid without an ear-set. MicrophoneopeningsProgrambutton(optional)OnOfffunctionNailgrip1.2.3.4.Below, your hearing care professional can tick the ear-set solution chosen for you. Earmould Instant ear-tip Custom ear-tipRIGHT/LEFT IDENTIFICATIONThe arrow shows the position of the identification mark (red mark = right and blue mark = left).ACOUSTIC INDICATORSThe hearing aid may be set to produce a signal to in-dicate the use of certain functions. The signal may be a spoken message or tones adjusted by the hearing care professional in consultation with you. The signal can also be deactivated.Adjusting volume Tone* OffConfirming program button useClicking sound OffChanging program Message Tones OffStarting up the hearing aid Message Tone OffWarning about low battery Message 4 tones OffWarning about lost partner Message OffService reminder Message Off* bold indicates standard setting
8 9 THE BATTERYWe recommend zinc-air batteries. Use a size 10 bat-tery for the hearing aid. To obtain replacement batteries, please consult your hearing care professional. It is important to take note of the expiry date and the recommendations regard-ing disposal of used batteries on the battery pack. INSERTING THE BATTERYBefore inserting a new battery into the hearing aid, remember to re-move the adhesive tab. Once the tab has been removed, the battery will start functioning after a few sec-onds. Do not use batteries on which there is a sticky residue from the tab or other unwanted substance.Use the nail grip to gently swing the battery drawer open. Do not press the drawer beyond the open po-sition.Place the battery in the drawer as illustrated, so that the plus (+) sign on the battery is facing towards you when you hold the hearing aid as shown. You can use the battery magnet provided to steer the battery into place. If the battery drawer does not close easily, the bat-tery is incorrectly inserted.When changing battery, it is a good idea to hold the hearing aid over a table.+
10 11 REMOVING THE BATTERY1. Open the battery drawer as previously described. Place the hearing aid on the provided cloth on a clean, plane surface and turn it as illustrated.2. Supporting the drawer with your finger, use the battery magnet provided to push the battery out of the battery drawer from the minus side.1 2BATTERY DRAWER WITHOUT A NAIL GRIPThe hearing aid may be provided with a battery drawer without a nail grip, which means that you need a tool to open the battery drawer. This type of drawer can be a good choice if the hearing aid is worn by a child. A special tool for opening the drawer will be included with this drawer.The battery drawer is opened as illus-trated.
12 13 IMPORTANTYour hearing aid may stop functioning, for instance if the battery is exhausted. You should be aware of this possibility, in particular when you are in traffic or are otherwise dependent on warning signals.LOW BATTERY INDICATIONAn acoustic indicator will sound when the battery is nearly exhausted, unless this function has been disa-bled (see page 7). We recommend that you always have a spare battery with you.Never leave an exhausted battery in the hearing aid. Exhausted batteries may leak, damaging the hearing aid. TURNING THE HEARING AID ON AND OFFThe battery drawer of the hearing aid also functions as the on/off switch. Close the battery drawer to turn on the hearing aid. An acoustic indica-tor will indicate that the hearing aid has been switched on unless this function has been disabled.Open the battery drawer to turn off the hearing aid.Please remember to turn off the hearing aid when it is not in use. Re-move the battery if the hearing aid will not be used for several days.
14 15 VOLUME ADJUSTMENTThe hearing aid volume is adjusted automatically in accordance with your sound environment. Ordinarily, you cannot fine tune the volume in your hearing aid. However, if you have a remote control, the option of fine tuning becomes available. In the default setting, any volume adjustment via the remote control will affect both hearing aids. For any adjustment of the steps in which volume in-creases or decreases, consult your hearing care pro-fessional.If you have a remote control, please also refer to the user instructions for this.IMPORTANTIf the volume in the hearing aid is generally too loud or too weak, or the reproduced sounds are distorted, or if you would like any further information, consult your hearing care professional.LOST PARTNER ALARM(Note: Only applicable if this feature has been acti-vated by your hearing care professional).If one of your hearing aids falls off your ear, and/or the battery is exhausted, a tone signal and a spoken message will sound two times in the other hearing aid, and a diode will flash on both hearing aids.When the lost hearing aid is repositioned, and/or the battery is exchanged, the diodes stop flashing.LISTENING PROGRAMSIn addition to the default Master program, your hear-ing aid may be provided with four of the following programs, plus the special Zen program called Zen+.
16 17 Music For listening to music TV For listening to the TV Comfort Attenuates background noise Reverse focus Focus on sounds from behind Audibility Extender Makes high-frequency sounds audible Zen Generates different kinds of tones. Contains one styleCompound programs    The Master program in one ear and Zen, Audibility Extender or Reverse focus in the other Zen+ Special Zen program with up to three different Zen styles. If your needs change over time, the combination of listening programs can be altered.The Zen program may be used with amplification so that both the surrounding sounds and the Zen tones are heard together. Or, it may be used alone (without amplification) in quiet when you are not required to hear surrounding sounds. The duration of the Zen play time can be set by your hearing care professional according to your needs. IMPORTANTUse of the different Zen programs may interfere with hearing sur-rounding sounds including speech. The programs should not be used when hearing such sounds is important. Switch the hearing aid to a non-Zen program in those situations.
18 19 SWITCHING BETWEEN THE LISTENING PROGRAMSIf your hearing aid model is provid-ed with a program button, you can switch between the listening pro-grams by pressing the button. Each time you switch to another pro-gram, a click and an acoustic indicator will sound un-less these functions have been disabled.Program MessageoroneshortbeepProgram MessageortwoshortbeepsProgram MessageorthreeshortbeepsProgram MessageoronelongandoneshortbeepProgram MessageoronelongandtwoshortbeepsZen MessageortoneIf you change program, the change will, by default, affect both your hearing aids.ZEN+This program is accessed via a long press (two sec.) on the program button. A short press then allows you to cycle through the available Zen styles. You can exit Zen+ by pressing and holding the pro-gram button for more than a second.
20 21 USING A TELEPHONEWhen using a telephone, we recommend that you hold the telephone against your head at an angle above your ear, rather than directly against the ear. If the sound is not optimal, try moving the telephone earpiece to a slightly different position.hearing aid with an earmouldThe ear-set consists of the following parts:EarhookTubingEarmould 3a Sound bore 3b Vent2133a3b
22 23 POSITIONING THE HEARING AID AND EARMOULDInsert the earmould in the ear canal while holding the lower part of the tub-ing. It may help to pull the outer ear backwards and upwards with the oppo-site hand. Place the hearing aid behind the ear, so that the ear-hook rests comfortably on the ear, close to your head.REMOVING THE HEARING AID AND EARMOULDRemove the hearing aid from its position behind the ear. Carefully pull the ear-mould out of the ear ca-nal, while holding the low-er part of the tubing.If it is difficult, you can try to move the earmould carefully side to side while pulling it out. It may also help to pull the outer ear backwards and upwards with the opposite hand.
24 25 hearing aid with an instant ear-tiPThe ear-set consists of the following parts:Tubingwith 1a. hook 1b. anchorInstantear-tip1a.1b.2.1.RIGHT/LEFT IDENTIFICATIONThe earwire is available in different lengths for the right and left ear, re-spectively. The individual size is printed on the ear-set (see arrow). Red print indicates that it is for the right ear, and blue print that it is for the left ear.
26 27 POSITIONING THE HEARING AID AND INSTANT EAR-TIPPlace the hearing aid behind the ear, so that the tubing rests comfortably on the ear, close to your head. Insert the ear-tip in the ear canal while holding the lower part of the tubing. Make sure that the anchor is positioned correctly, se-curing the position of the ear-set.Check at regular intervals that the hearing aid and ear-set are positioned correctly.IMPORTANTWe do not recommend wearing the hearing aid without the an-chor for the instant ear-tip solution. If the hearing aid is not se-cured by the anchor, it can fall off your ear and be lost. THE ANCHORThe anchor is supplied sepa-rately from the rest of the ear-set and can be used in differ-ent ways. First it is shown how the anchor can be used with-out prior trimming: Pull the pointed end of the anchor through the upper hole on the side of the tubing The angled grip should be pointing towards the hearing aid.Continue pulling until the an-chor is stopped by the grip at the end. Your ear-set is now ready for use and is placed so that it rests comfortably in your ear.
28 29 The anchor can also be trimmed to fit your ear. There are several ways of doing this. Two such examples are shown here:EXAMPLE 1Pull the pointed end of the an-chor through the upper hole on the side of the tubing. The angled grip should be pointing towards the hearing aid.Continue pulling until the an-chor is stopped by the grip at the end. Now turn the ear-set around. Guide the pointed end of the an-chor through the lower hole to form a loop. When the loop is the correct size, cut off any excess, leaving only the loop. EXAMPLE 2Pull the pointed end of the an-chor through the upper hole on the side of the tubing. The angled grip should be point-ing towards the hearing aid.Continue pulling until the an-chor is stopped by the grip at the end. Loop the anchor in the direction in-dicated by the dotted line and ar-rows. Guide the anchor through the lower hole on the side of the tubing as il-lustrated to form a loop. When the loop is the correct size, cut off any excess, leaving only the loop.
30 31 GENERAL INFORMATION WHEN TRIMMING:Take great care to cut off all the excess so that the end of the an-chor loop is flush with the small hole and there are no sharp edg-es. Use the tip of your finger to check for sharp edges. If part of the anchor sticks out through the hole, creat-ing an uneven surface, this may cause irritation of the ear. REMOVING THE HEARING AID AND INSTANT EAR-TIP Remove the hearing aid from its position behind the ear. Carefully pull the ear-tip out of the ear canal, while holding the lower part of the tubing.
32 33 hearing aid with a Custom ear-tiPThe ear-set consists of the following parts:Tubingwith 1a. hookCustomear-tipwith 2a. extraction cord 2b. optional vent2.1a.2b.1.2a.RIGHT/LEFT IDENTIFICATION The ear-set tubing is available in dif-ferent lengths for the right and left ear, respectively. The individual size is printed on the tubing. Red print in-dicates that it is for the right ear and blue print that it is for the left ear.The custom ear-tip has ”Widex” print-ed on it. Red print indicates that the ear-tip is for the right ear and blue print that it is for the left ear.
34 35 POSITIONING THE HEARING AID AND CUSTOM EAR-TIPInsert the custom ear-tip in the ear canal while holding the lower part of the tubing. It may help to pull the outer ear backwards and upwards with the opposite hand. Place the hearing aid behind the ear, so that the tub-ing rests comfortably on the ear, close to your head.REMOVING THE HEARING AID AND CUSTOM EAR-TIPRemove the hearing aid from its position behind the ear.Take hold of the extraction cord and carefully pull the custom ear-tip out of the ear canal.IMPORTANTDo not pull the tubing to remove your hearing aid. Use the ex-traction cord.
36 37 CleaningThe following cleaning accessories are available for the hearing aid and ear-set.* Cloth Waxremovingtool CleaningthreadContact your hearing care professional if you need additional supplies of cleaning accessories.* Selection depends on ear-set typeTHE HEARING AIDClean the hearing aid with the soft cloth after use. Never use water or cleaning solutions to clean the hearing aid.THE MICROPHONE OPENINGSClean the microphone openings by passing the wax removing tool straight through the open-ings. If you feel resistance, withdraw the tool and try again. Use only the wax removing tool provided.When the hearing aid is not in use, the battery drawer should be left open, to ventilate the hearing aid and allow it to dry.1. 2.3.
38 39 THE EAR-SETMake sure that your entire ear-set is clean and free or earwax, moisture or the like. Wipe the ear-set with the cloth at regular intervals. Never use alcohol or other cleaning solutions to clean the ear-set. THE EARMOULD Disconnect the earmould from the tubing.Clean the vent with the wax removing tool.Clean the sound bore with the wax removing tool.At least once a week, disconnect the earmould from the tubing and rinse the earmould thor-oughly in lukewarm water. Allow it to dry overnight.If there is still moisture in the earmould, use a blower or similar to blow it dry be-fore attaching the earmould to the tubing. Your ear-set tubing sholuld be changed as required.For further supplies of tubing, or if the earmould no longer fits your ear, contact your hearing care pro-fessional.
40 41 THE INSTANT AND CUSTOM EAR-TIP Cleaning a blocked tubing:Grip the hearing aid between your thumb and index finger. With your other hand grip the tubing and pull straight apart as indicated by the arrow. Al-ternatively, a small tool is avail-able for removing the tubing. Contact your hearing care pro-fessional if you want more in-formation. Carefully pull the instant ear-tip off the tubing. If you have a custom ear-tip, pull it off the tubing, wrig-gling the tip of the tubing gently.Pass the cleaning thread through the tubing. Pull the thread out at the other end. If necessary the instant/custom ear-tip can be rinsed thoroughly in lukewarm water when disconnected from the rest of the ear-set.Allow it to dry overnight.
42 43 ASSEMBLING THE EAR-SET - INSTANT EAR-TIP Push the ear-tip onto the tubing. It is very important that the ear-tip is firmly se-cured. Click the ear-set onto the top of the hearing aid as il-lustrated. The ear-set should be changed as required.For further supplies of ear-sets or if the ear-tip size no longer fits your ear, contact your hearing care professional. ASSEMBLING THE EAR-SET - CUSTOM EAR-TIP Hold the custom ear-tip be-tween two fingers, with the ex-traction cord downwards. Hold the tubing with the other hand as illustrated. Gently press the tubing into place in the custom ear-tip.Use your fingernail to press the tubing in as far as it will go so that it is securely fastened. Click the ear-set onto the top of the hearing aid as illustrated. The tubing should be changed as required. For further supplies of tubing or if the custom ear-tip no longer fits your ear, contact your hearing care professional.
44 45 in Case of malfunCtionProblem Possible cause SolutionThe hearing aid is deadThe hearing aid is not turned onMake sure the battery drawer is closedThe battery is dead or does not workInsert a new battery inthe battery drawerThe sound outletof the earmould/ear-tip is blockedEarmould: Clean theblocked sound bore(see page 38)Instant ear-tip:Replace or clean theear-tip (see page 41)Custom ear-tip: Cleanthe ear-tip (see page41)The hearingaid volume isnot powerfulenoughThe battery is nearly exhaustedInsert a new battery in the battery drawerThe sound outletof the earmould/ear-tip is blockedEarmould: Clean theblocked sound bore(see page 38)Instant ear-tip:Replace or clean theear-tip (see page 41)Custom ear-tip: Cleanthe ear-tip (see page41)Your ear is blocked by earwaxContact your ENT doctor/physicianYour hearing may have changedContact your hearing care professionalProblem Possible cause SolutionThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your ENT doctor/physicianThe tubing is yellow, stiff or brokenReplace the tubingThe earmould/ ear-tip is not correctly placed in your ear canalTake the earmould/ ear-tip out and rein- sert itThe earmould/ ear-tip fit is too looseContact your hearing care professionalEarmould:The tubing often comes off the ear-mould or hearing aid hookReplace the tubingEarmould:The hook is crackedContact your hearing care professionalThe hearing aid functions intermittentlyThe on/off switch is dirtyPush the switch back and forth a couple of times (also see page 13)Your two hearing aids are not working in synchronyThe connection between the hearing aids is lostTurn the hearing aids off and on again
46 47 Caring for Your hearing aidThe hearing aid is a valuable object and should be treated with care. Here are some things you can do to prolong the life of your hearing aid:• Turn off your hearing aid when it is not in use. Re-move the battery if the hearing aid will not be used for several days.• When the hearing aid is not in use, keep it in its case in a cool, dry location out of reach of children and pets.• Do not expose the hearing aid to extreme temper-atures or high humidity.• Do not wear your hearing aid while in the shower or swimming, or when using a hair dryer, perfume or other sprays.• In environments with high humidity, a Widex dry-ing kit may be used daily to reduce the amount of moisture inside the hearing aid. See the instruc-tions enclosed with the Widex drying kit.good adviCe and warningsHearing aids and batteries can be dangerous if swal lowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact a physician immediately.• Keep hearing aids and their parts, accessories and batteries out of reach of children and anyone else who might swallow such items or otherwise cause injury to themselves. Do not change batteries in front of them and do not let them see where you keep your battery supply. Discard used batteries carefully.• Batteries are very small and can easily be mistaken for pills or the like. Never put a battery or hearing aid in your mouth for any reason, as you may risk swallowing it.CAUTIONRisk of explosion if battery is replaced by an incorrect type or re-charged. Dispose of used batteries according to the instructions.
48 49 • Never allow others to wear your hearing aid, as this could cause permanent damage to their hear ing.• The hearing aid will not restore normal hearing but can help you to make the best possible use of your remaining hearing ability. However, you should be aware that it takes time to get used to a new hear-ing aid and new sounds. • When selecting a listening program, please re-member that there are situations in which it is par-ticularly important to be able to hear the surround-ing sounds (e.g. traffic, warning signals).• The use of hearing aids increases the risk of accu-mulation of earwax. Contact your physician/ENT doctor if you suspect that a plug of earwax has ac-cumulated in your ear. Earwax may not only reduce your own hearing but also the effect of the hearing aid considerably. It is a good idea to ask your phy-sician to clean your ears a couple of times a year.• The hearing aid is made of modern non-allergenic materials. Nonetheless, in rare cases skin irritation may occur. If you notice skin irritation in or around your ear or ear canal, contact your hearing care professional.• Be aware that the use of any type of hearing aid may involve a slightly increased risk of infection in the ear canal. An infection can arise as a result of inadequate ventilation of the ear. We therefore rec-ommend that you remove the hearing aid and ear-set from your ear at night to allow the ear canal to be ventilated. Make sure that you clean and inspect your hearing aid and ear-set as required. If an in-fection occurs, you should seek medical attention and contact your hearing care professional for ad-vice on how to disinfect the various hearing aid parts. Do not under any circumstances use alcohol, chlorine or similar substances.• Your hearing aid uses a built-in transceiver for co-ordination between the hearing aids. The magnetic field strength of the transceiver is very low. • Your hearing aid has been tested for interference according to international standards. Nevertheless, it is possible that unforeseen interference may oc-cur in the hearing aid due to electromagnetic radi-ation from other products such as alarm systems and mobile phones.
50 51 • Although your hearing aid has been designed to comply with the most stringent international elec-tromagnetic compatibility standards, the possibili-ty cannot be excluded that it may cause interfer-ence with other equipment, such as medical devic-es. • Never try to open or repair the hearing aid your-self. • Do not wear your hearing aid during X-rays, scans or radiation treatments. Other types of radiation, such as that in a microwave oven, can also damage your hearing aid. Radiation from, for example, room surveillance equipment, burglar alarms and mobile phones is weaker and will not damage the hearing aid. • Widex hearing aids are not certified for use in mines or other areas with explosive gases.regulatorY informationHereby, Widex A/S declares that this C4-m and C4-m-CB are in compliance with the essential re-quirements and other relevant provisions of Direc-tive 1999/5/EC.A copy of the Declaration of Conformity can be found at: http://www.widex.comWIDEX A/S • Nymoellevej 6, DK-3540 Lynge Denmark • www.widex.com
52 53 Federal Communications Commission and Industry Canada Statement FCC ID: TTY-C4MFCC ID: TTY-C4MCBIC: 5676B-C4MIC: 5676B-C4MCBThis device complies with part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, includ-ing interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide rea-sonable protection against harmful interference in a resi-dential installation. This equipment gene rates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harm-ful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following mea sures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.— Consult the dealer or an experienced radio/TV technician for help.NOTE: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in con-junction with any other antenna or transmitter. This equipment complies with the Industry Canada RF radiation exposure limits set forth for an uncontrolled environment as per IC RSS-102 Issue 3.Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to op-erate the equipment.
54 55 Hearing aids, accessories and batteries should not be disposed of with normal household waste. Please consult your na-tional Widex distributor for advice on how to dispose of these items.
¡9 514 0134 001g¤ Printed by HTO / 04-10 9 514 0133 001 #01¡#01v¤

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