Widex A S D9 D9 Hearing Aid User Manual 9 514 0221 001 01 indd

Widex A/S D9 Hearing Aid 9 514 0221 001 01 indd

Manual

USER INSTRUCTIONSTHE DREAM™ SERIESD-9 modelBehind-the-earTENTATIVE
2YOUR WIDEX HEARING AIDThis is the model and the listening programs that have been selected for you: D4-9 D3-9 D2-9 D1-9Listening programs: Master AE* Music AE* TV AE* Comfort AE* Reverse focus AE* Phone AE* T AE* M+T AE* Zen AE* Master + Zen AE* Master + Reverse focus AE* Master + T AE* Master + M+T AE* Master + Phone AE* Zen+ AE* Phone+ AE* * Audibility ExtenderDate Your hearing care professional
3Model comparisonD4-9 D3-9 D2-9 D1-9Acoustic indicators: Message • • • Tones • • • •Simultaneous volume control •••Simultaneous program shift •••Listening programs 5 / Zen+ 4 / Zen+ 3 / Zen+ 2 / Zen+
CONTENTSSYMBOLS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . THEHEARINGAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acousticindicators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thebattery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Insertingthebattery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lowbatteryindication . . . . . . . . . . . . . . . . . . . . . . . . . . . Turningthehearingaidonandoff . . . . . . . . . . . . . . . . . . . Rightleftidentification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Positioningthehearingaid. . . . . . . . . . . . . . . . . . . . . . . . . . Removingthehearingaid . . . . . . . . . . . . . . . . . . . . . . . . . . Volumeadjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lostpartneralarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Listeningprograms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switchingbetweenthelisteningprograms. . . . . . . . . . Zen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Usingatelephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CLEANING. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Thehearingaid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ACCESSORIES. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . INCASEOFMALFUNCTION . . . . . . . . . . . . . . . . . . . . . . . CARINGFORYOURHEARINGAID. . . . . . . . . . . . . . . . . . WARNINGS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REGULATORYINFORMATION . . . . . . . . . . . . . . . . . . . . . . 4
5SYMBOLSThe following symbols will be used throughout the manual: WARNINGMessages with this heading indicate serious adverse reactions, potential safety hazards and inadequate performance of device. CAUTIONMessages with this heading indicate/include information regard-ing any special care to be exercised.Not for general waste.
6THE HEARING AIDThe illustration below shows the hearing aid without the ear-set. The choice of ear-set solution depends on your specific needs. Please refer to the separate ear-set user manual.1. Microphone openings2. Volume control (optional)3. Program button4. On/off switch5. Battery drawer with nail grip12345
7NOTEIn addition to these user instructions, a separate user manual is provided describing the various ear-set solutions available for your hearing aid: “Ear-sets for Widex BTE hearing aids”. WARNING This booklet and the manual “Ear-sets for Widex BTE hearing aids” contain important information and instructions. Read these booklets carefully before you start using the hearing aid.NOTE Your hearing aid, ear-set and accessories may not look exactly as illustrated in this booklet. We also reserve the right to make any changes considered necessary.
8Intended useThe hearing aids are intended as air conduction amplification devices to be used in everyday listening environments. The hearing aids may be provided with the Zen program intended to provide a relaxing sound background (i.e. music/noise source) for adults who desire to listen to such a background in quiet.Indications for useThe devices are indicated for individuals with a range of hearing loss severity from minimal (10 dB HL) to severe (90 dB HL) and all hearing loss configurations. They are to be programmed by licensed hearing healthcare professionals (audiologists, hearing aid spe-cialists, otolaryngologists) who are trained in hearing (re)habilitation.Description of deviceYour hearing aid is used with an ear-set which consists of a tube and an ear-tip or earmould. The hearing aid uses a proprietary wireless technology, WidexLink, to enable communication between the left and the right hearing aids, as well as between the hearing aids and the DEX accessories. Your hearing aid may be provided with a listening program called Zen. It makes musical tones (and some-times a rushing noise) in the background. These sounds are shaped according to your hearing loss.
9 Acoustic indicatorsThe hearing aid may be set to produce a signal to indicate the use of certain functions. The signal may be a spoken message or tones. The signal can also be deactivated.Functions Default settingsOther settingsAdjusting volume Tone OffConfirming program button use Clicking soundOffChanging program Message Tones/offStarting up the hearing aid Message Tone/offWarning about low battery Message 4 tones/offWarning about lost partner Off MessageService reminder Off MessageNote: In D1 models, acoustic indicators are always tones and Service reminder is not available. “Warning about lost partner” can only be made available in D4 models.
10The batteryWe recommend zinc-air batteries. Use a size 13 battery for the hearing aid. To obtain replacement batteries, please consult your hearing care professional. It is important to take note of the expiry date and the recommendations on the battery pack regarding disposal of used batteries. Otherwise there is a risk that the battery life may be reduced.Inserting the batteryBefore inserting a new battery into the hearing aid, remember to remove the adhe-sive tab. Once the tab has been removed, the battery will start functioning after a few seconds. CAUTIONDo not use batteries if there is a sticky residue from the tab or other unwanted substance, as this can cause the hearing aid to malfunction.Use the nail grip to gently swing the battery drawer open.
11Place the battery in the drawer, so that the plus (+) sign on the battery faces upward. You can use the battery magnet provided to steer the battery into place. If the battery drawer does not close easily, the battery is incorrectly inserted.When changing battery, it is a good idea to hold the hearing aid over a table.The hearing aid may be provided with a special battery drawer, helping to secure the battery in the drawer. This type of drawer can be a good choice if the hearing aid is worn by a child.+
12Low battery indicationAn acoustic indicator will sound when the battery is nearly exhausted, unless this function has been disa-bled (see page 9). We recommend that you always have a spare battery with you. WARNING Never leave an exhausted battery in the hearing aid. Exhausted batteries may leak, damaging the hearing aid. WARNINGYour hearing aid may stop functioning, for instance if the battery is exhausted. You should be aware of this possibility, in particular when you are in traffic or are otherwise dependent on warning signals.
13Turning the hearing aid on and offThe battery drawer of the hearing aid also functions as the on/off switch. Push the switch upwards to turn on the hearing aid. An acoustic indicator will indicate that the hearing aid has been switched on unless this function has been disabled.Push the switch downwards to turn off the hearing aid.The word “OFF” is clearly visible on the switch when the hearing aid is turned off.Please remember to turn off the hearing aid when it is not in use. Remove the battery if the hearing aid will not be used for several days.
14Right/left identificationIf you wear hearing aids on both ears, the hearing aids can be pro-vided with coloured marks (red mark = right and blue mark = left).The arrow shows the position of the identification mark.
15Positioning the hearing aidInsert the earpiece in the ear canal while holding the lower part of the tube. It may help to pull the outer ear backwards and upwards with the opposite hand.Place the hearing aid behind the ear, so that the hearing aid and tube rest comfortably on the ear, close to your head.The illustrations show an open ear-tip. For further infor-mation on ear-tip/earmould types, anchors and proce-dures, see the separate ear-set user manual provided.
16Removing the hearing aid Remove the hearing aid from its position behind the ear.Carefully pull the earpiece out of the ear canal, while holding the lower part of the tube. If the earpiece is provided with an extraction cord, take hold of this and carefully pull the ear-tip out of the ear canal.
17Volume adjustmentThe hearing aid volume is adjusted automatically in accordance with your sound environment. Your hearing aid may furthermore be provided with a volume control, shaped like a small lever.Push the lever upward to gradually raise the volume.Push the lever downwards to gradually lower the volume.Depending on hearing aid model and setting, any change you make will affect both hearing aids. On page 3, you can see whether simultaneous volume control may be available in your hearing aids.To alter the increments in which the volume is increased or decreased, consult your hearing care professional. Each time you operate the volume control, you will hear a beep-tone unless this function has been disabled. When the maximum or minimum adjustment level is reached, a steady tone will sound.
18 CAUTIONIf the volume in the hearing aid is generally too loud or too weak, or the reproduced sounds are distorted, or if you would like any further information, consult your hearing care professional.To turn off the sound completely• Keep pressing the volume control lever downwards after the steady tone has soundedTo turn the sound on again• Press the lever upwards or• Change listening programAny adjustment of the volume setting will be cancelled when your hearing aid is turned off, or when you change program.NOTE: Your hearing aid has been set to gradually increase the amplification provided to allow you to acclimatize yourself to the sound through the hearing aid. Therefore you may notice an increase in level after a period of time.If you wish to have the volume control disabled, please consult your hearing care professional.
19Lost partner alarm(Note: Only applicable if this feature is available and has been activated by your hearing care professional.)If one of your hearing aids falls off your ear, and/or the battery is exhausted, a tone signal and a spoken mes-sage will sound two times in the other hearing aid.Listening programsYour hearing aid may be provided with several of the following programs, plus the special Zen program called Zen+. In some models, the Phone+ program can be made available instead of Zen+. Master Standard Music For listening to music TV For listening to the TV Comfort Attenuates background noise Reverse focus* Focus on sounds from behind Phone For listening to the telephone TIn this program you listen via the tele-coil (T) and not via the hearing aid microphones (M). The telecoil is used where a loop system is installed. If you activate the telecoil program, you listen to a specific sound source and shut out surrounding sounds.
20 M+T In this program you listen via the hear-ing aid microphones (M) and the tele-coil (T). Zen Generates different kinds of tones or noise.Compound programs    The Master program in one ear and Zen, Reverse focus*, T, MT or Phone in the other. Zen+ Special Zen program with up to three different Zen styles Phone+* For phone use only. Transmits the tele-phone sound received in one hearing aid to the other hearing aid. Note that the microphones on the hearing aid to which the sound is transmitted are turned off.* only in some modelsYour hearing aid has a function called the Audibility Extender. This feature makes high frequency sounds audible, and can be set to operate for one specific program or for all available programs.If your needs change over time, the combination of listening programs can be altered.
21 CAUTIONWhen selecting Phone+ as listening program, please remember that there are situations in which it is particularly important to be able to hear the surrounding sounds.Zen programYour hearing aid may be provided with a unique optional listening program called Zen. It makes musical tones (and sometimes a rushing noise) in the background. The Zen program may be used alone (without amplification) in quiet when you are not required to hear surrounding sounds. Or, it may be used with the Master program so both the surrounding sounds and the generated sounds (fractal tones and noise) are heard together. CAUTIONUse of the different Zen programs may interfere with hearing surrounding sounds including speech. The programs should not be used when hearing such sounds is important. Switch the hearing aid to a non-Zen program in those situations. CAUTIONIf you perceive decrease in loudness, tolerance of sounds, speech not as clear, or worsening tinnitus, contact your hearing care professional.
22The duration of the Zen play time can be set by your hearing care professional according to your needs.BenefitsThe Zen program may provide a relaxing listening background for some people. When the Zen program is used in a tinnitus management program, its wearer may experience some relief from tinnitus.Indications for useThe Zen program is intended to provide a relaxing sound background (i.e., music/noise source) for adults who desire to listen to such a background in quiet. It may be used as a sound therapy tool in a tinnitus treatment program that is prescribed by a hearing care professional (audiologists, hearing aid specialists, oto-laryngologists) who is trained in tinnitus management.Directions for useBecause of the unique ways in which Zen is programmed in your hearing aid, please follow the recommendations of your hearing care professionals as to how to use the program, when to use the program and/or how long to use the program.
23Switching between the listening programsTo change programs, press the program button briefly. Each time you switch to another program, an acoustic indicator will sound unless this function has been disabled.Program 1: Message or one short beepProgram 2: Message or two short beepsProgram 3: Message or three short beepsProgram 4: Message or one long and one short beepProgram 5: Message or one long and two short beepsZen+: Message or tone orPhone+: Message or toneDepending on hearing aid model and setting, any change you make will affect both hearing aids. On page 3, you can see whether simultaneous program shift may be available in your hearing aids.
24Zen+This program is accessed via a long press (more than 1 second) on the program button on the hearing aid or the RC-DEX. A short press then allows you to cycle through the available Zen styles. You can exit Zen+ by pressing and holding the program button for more than 1 second.Phone+If your hearing aid is programmed with Phone+ instead of Zen+, this program is also accessed via a long press (more than 1 second) on the program button on the hearing aid.You can exit Phone+ by pressing and holding the same program button for more than 1 second.If you wish to have the program button disabled, please consult your hearing care professional.
25Using a telephoneWhen using a telephone, we recommend that you hold the telephone against your head at an angle above your ear, rather than directly against the ear. If the sound is not optimal, try moving the telephone earpiece to a slightly different position.
26CLEANINGThe following cleaning accessories are available for the hearing aid and ear-set*. For cleaning the ear-set, see the user manual “Ear-sets for Widex BTE hearing aids”.1. Cloth2. Wax removing tool3. Cleaning threadContact your hearing care professional if you need additional supplies of cleaning accessories.* Selection depends on ear-set type.
27The hearing aidClean the hearing aid with the soft cloth after use. WARNING Never use water or cleaning solutions to clean the hearing aid, as this may cause it to malfunction. When the hearing aid is not in use, the battery drawer should be left open, to ventilate the hearing aid and allow it to dry.+
28ACCESSORIESA variety of assistive listening devices are available for your hearing aid.RC-DEX remote controlTV-DEX for listening to TV and audioM-DEX for mobile phone applications and remote controlPHONE-DEX for easy landline useT-DEX for connecting hearing aids to mobile phones using a telecoilAudio input The hearing aid can be furnished with an audio shoe. This allows direct connection to different kinds of ac- cessories (FM and CROS/Bi-CROS systems), as well as external audio equipment (radio, TV, etc.).On the form on the next page, your hearing care pro-fessional can make a note of the audio programs you have access to and where they are located. For more information on the use of audio input consult your hearing care professional.
29Program Program order with audio shoe12345 WARNING If the hearing aid is connected to equipment which is connected to the electrical mains, this equipment must meet the safety requirements stated in the international standard IEC 60065. Do not connect the hearing aid to sockets that are labelled with one or more of the following symbols:
30FM systems The Widex FM system, SCOLA, consists of a wireless microphone and a receiver clicked onto the hearing aid via an FM shoe.The system can be set according to your needs.For more information on the SCOLA FM system, consult the SCOLA user manual.For help in determining whether you could benefit from a remote control or other accessories, please consult your hearing care professional.
31IN CASE OF MALFUNCTIONProblem Possible cause SolutionThe hearing aid is com-pletely silentThe hearing aid is not turned onMake sure the battery drawer is pushed all the way upwardsThe battery does not workInsert a new battery in the hearing aidThe hearing aid volume is not powerful enoughThe battery is nearly exhaustedInsert a new battery in the hearing aidYour ear is blocked by earwaxContact your ENT doc-tor/physicianYour hearing may have changedContact your hearing care professionalThe hearing aid whistles continuouslyYour ear is blocked by earwaxContact your ENT doc-tor/physicianThe hearing aid func tions intermit tentlyThe on/off switch is dirtyPush the switch back and forth a couple of timesYour two hearing aids are not work-ing in syn-chronyThe connection between the hearing aids is lostTurn the hearing aids off and on again
32Problem Possible cause SolutionThe hearing aids do not respond with a correspond-ing change in volume or program to the DEXa. The DEX is used beyond the trans-mission rangeb. Strong electro-magnetic interfer-ence in the vicin-ity c. The DEX and the hearing aids are not matcheda. Move the DEX closer to the hearing aidsb. Move away from known source of EM interferencec. Check with dispenser to make sure DEX is matched with hearing aidsYou hear “inter rupted” speech (on and off) from the hearing aids or no speech (muted) from the transmit-ting ear.a. The battery in one of the hearing aids has expiredb. Strong electro-magnetic interfer-ence in the vicin-itya. Replace battery in one or both hearing aidsb. Move away from known sources of interferenceNote: This information covers only the hearing aid. See the “Ear-sets for Widex BTE hearing aids” user manual for information specific to your ear-set.If the problems persist, contact your hearing care pro-fessional for assistance.
33CARING FOR YOUR HEARING AIDThe hearing aid is a valuable object and should be treated with care. Here are some things you can do to prolong the life of your hearing aid: CAUTION • Turn off your hearing aid when it is not in use. Remove the battery if the hearing aid will not be used for several days.• When the hearing aid is not in use, keep it in its case in a cool, dry location out of reach of children and pets.• Do not expose the hearing aid to extreme temperatures or high humidity. Make sure to dry the hearing aid thoroughly after heavy perspiration such as that which may occur during intense physical activity, e.g. playing sports.• Avoid dropping your hearing aid – perform cleaning and battery changes while holding the hearing aid above a soft surface.• Do not wear your hearing aid while in the shower or swim-ming, or when using a hair dryer, perfume, hair and body sprays or gels such as suntanning lotions or creams.• In environments with high humidity, a drying kit may be used daily to reduce the amount of moisture inside the hearing aid. See the instructions enclosed with the drying kit.
34WARNINGS WARNING Hearing aids and batteries can be dangerous if swal lowed or used improperly. Swallowing or improper use can result in severe injury or even fatalities. In case of ingestion, contact a physician immediately.• Keep hearing aids and their parts, accessories and batteries out of reach of children and anyone else who might swallow such items or otherwise cause injury to themselves. Do not change batteries in front of them and do not let them see where you keep your battery supply. Discard used batteries carefully.• Batteries are very small and can easily be mistaken for pills or the like. Never put a battery or hearing aid in your mouth for any reason as you may risk swallowing it.
35 WARNING • Risk of explosion if battery is replaced by an incorrect type or recharged. Dispose of used batteries according to the instructions.• Never allow others to wear your hearing aid, as this could cause permanent damage to their hear ing.• When selecting a listening program, please remember that there are situations in which it is particularly important to be able to hear the surrounding sounds (e.g. traffic, warning signals).• The hearing aid is made of modern non-allergenic materials. Nonetheless, in rare cases skin irritation may occur. If you notice skin irritation in or around your ear or ear canal, contact your hearing care professional.
36 WARNING • Be aware that the use of any type of hearing aid may involve a slightly increased risk of infection in the ear canal. An infec-tion can arise as a result of inadequate ventilation of the ear. We therefore recommend that you remove the hearing aid and ear-set from your ear at night to allow the ear canal to be ventilated. Make sure that you clean and inspect your hearing aid and ear-set as required. If an infection occurs, you should seek medical attention and contact your hearing care profes-sional for advice on how to disinfect the various hearing aid parts. Do not under any circumstances use alcohol, chlorine or similar substances.• Do not use Widex hearing aids in mines or other areas with explosive gases.• Do not wear your hearing aid during radiation, X-rays, MRIs, CT or other medical treatments and scans. The emis-sions from these procedures as well as from other types of radiation, such as that in a microwave oven, can damage your hearing aid. Radiation from, for example, room surveillance equipment, burglar alarms and mobile phones is weaker and will not damage the hearing aid, but may create audible interference.
37 CAUTION • Your hearing aid has been tested for interference according to international standards. Nevertheless, it is possible that unforeseen interference may occur in the hearing aid due to electromagnetic radiation from other products such as alarm systems, room surveillance equipment and mobile phones.• Although your hearing aid has been designed to comply with the most stringent international electromagnetic compatibil-ity standards, the possibility cannot be excluded that it may cause interference with other equipment, such as medical devices. • Never try to open or repair the hearing aid yourself.
38ADVICENOTE • The hearing aid will not restore normal hearing and will not prevent or improve a hearing loss resulting from organic conditions. However, the hearing aid can help you to make the best possible use of your remaining hearing ability. You should also bear in mind that it can take time to get used to a new hearing aid and new sounds.• In most cases, using the hearing aid infrequently will not permit you to gain full benefit from it.• The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading. • The use of hearing aids increases the risk of accumulation of earwax. Contact your physician/ENT doctor if you suspect that a plug of earwax has accumulated in your ear. Earwax may not only reduce your own hearing but also the effect of the hearing aid considerably. It is a good idea to ask your physician to clean your ears a couple of times a year.
39REGULATORY INFORMATIONFCC ID: TTY-D9IC: 5676B-D9Federal Communications Commission Statement This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protec-tion against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communi-cations. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.— Consult the dealer or an experienced radio/TV technician for help.
40NOTE: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Changes or modifications to the equipment not expressly approved by Widex could void the user’s authority to operate the equipment.Industry Canada Statement / Déclaration d’industrie CanadaUnder Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equiva-lent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two condi-tions: (1) this device may not cause interference, and (2) this device must accept any interference, including interfer-ence that may cause undesired operation of the device.
41Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puissance isotrope rayonnée équiva-lente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une communication satisfaisante.Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioé-lectrique subi, même si le brouillage est susceptible d’en com-promettre le fonctionnement.
42Hereby, Widex A/S declares that this D-9 is in compli-ance with the essential requirements and other relevant provisions of Directive 1999/5/EC.A copy of the Declaration of Conformity can be found at: http://www.widex.com
43Hearing aids, accessories and batteries should not be disposed of with normal household waste. Please consult your national Widex distributor for advice on how to dispose of these items.
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