Widex A S UFP Hearing aid with integrated radio transceiver User Manual

Widex A/S Hearing aid with integrated radio transceiver Users Manual

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Users Manual

WIDEX UNIQUE

USER INSTRUCTIONS

THE WIDEX UNIQUE™ FAMILY

U-FA/U-FP model

Behind-the-ear

YOUR WIDEX® HEARING AID

To be filled out by the hearing care professional)

 FA  FP

Your hearing aid series:

PROGRAM

 Universal  Audibility Extender

 Quiet  Audibility Extender

 Transport  Audibility Extender

 Urban  Audibility Extender

 Party  Audibility Extender

 Music  Audibility Extender

 T  Audibility Extender

 M+T  Audibility Extender

SPECIAL PROGRAMS

 Zen

 Phone  Audibility Extender

SMARTTOGGLE PROGRAMS

 Zen+  Audibility Extender

 Phone+  Audibility Extender

NOTE

Read this booklet and the booklet "Ear-sets for Widex hearing aids"

carefully before your start using your hearing aid.

CONTENTS

YOUR WIDEX HEARING AID....................................................................6

Welcome to Widex..........................................................................................6

Important safety information.........................................................................8

THE HEARING AID..................................................................................11

Indications for use ..........................................................................................11

Intended use.................................................................................................... 11

The battery......................................................................................................12

Sound signals..................................................................................................15

How to tell right from left..............................................................................16

Turning the hearing aid on and off.............................................................. 16

Putting on and removing your hearing aid.................................................17

Sound adjustment..........................................................................................18

Programs........................................................................................................20

Using a phone with hearing aids.................................................................24

CLEANING.............................................................................................25

Tools................................................................................................................25

Cleaning the hearing aid...............................................................................25

ACCESSORIES.......................................................................................27

Accessories.....................................................................................................27

TROUBLESHOOTING.............................................................................28

REGULATORY INFORMATION................................................................31

EC directives....................................................................................................31

FCC and IC statements..................................................................................32

SYMBOLS..............................................................................................36

YOUR WIDEX HEARING AID

Welcome to Widex

Congratulations on your new hearing aid.

Use your hearing aid regularly, even if it takes some time getting

used to it. Infrequent users don’t usually get the full benefit of a

hearing aid.

NOTE

Your hearing aid and its accessories may not look exactly as illustrated

in this booklet. We also reserve the right to make any changes we con-

sider necessary.

Your hearing aid at a glance

The illustration shows your hearing aid without the ear-set. For fur-

ther information on the ear-set see the ear-set manual. The ear-set

consists of a tube and an ear-tip or earmould, and it is the part of

your hearing aid that you wear inside your ear.

4 & 5

1. Microphone openings

2. Volume control

3. Program button

4. Battery lid with nail grip

5. On/off switch

6. Red LED (dispenser use only)

Important safety information

Read these pages carefully before you begin using your hearing

aid.

Hearing aids and batteries can be dangerous if swallowed or

used improperly. Swallowing or improper use can result in se-

vere injury or even fatalities. In case of ingestion, contact a doc-

tor immediately.

Take your hearing aids out when you are not using them. This

will help to ventilate the ear canal and prevent ear infections.

Contact your doctor or hearing care professional immediately if

you suspect you may have an ear infection.

Remove your hearing aids before showering, swimming or using

a hair dryer.

Do not wear your hearing aids when applying perfume, spray,

gels, lotion or cream.

Do not dry your hearing aid in a microwave oven - this will ruin

it.

Never use other people’s hearing aids and never allow others to

use yours, as this could damage your hearing.

Never use your hearing aids in environments where there may

be explosive gases, such as in mines, etc.

Keep hearing aids, their parts, accessories and batteries away

from children.

Never try to open or repair the hearing aid yourself. Contact your

hearing care professional if you need to have your hearing aid

repaired.

Your hearing aids contain radio communication technology. Al-

ways observe the environment in which you are using them. If

any restrictions apply, you must take precautions to comply with

these.

Your hearing aid is very powerful and it can play sounds that

exceed a level of 132 dB. There may therefore be a risk of dam-

aging your remaining hearing.

Do not expose your hearing aids to extreme temperatures or

high humidity, and dry them quickly if they get wet, or if you

perspire heavily.

Your hearing aids should be stored and transported within the tem-

perature and humidity ranges of -18°C to +40°C (-0,4°F to 104°F)

and 10%-95% rH.

Storage and transportation up to 60°C (140°F) with 10%-95% rH

can be accepted in shorter periods (duration of max. of 2 weeks).

Your hearing aids are designed to operate from 0°C (32°F) to 50°C

(122°F).

For more information about your hearing aids, visit: www.wi-

dex.com.

THE HEARING AID

Indications for use

The FA model is indicated for individuals with a range of hearing

loss from minimal (0 dB HL) to severe-to-profound (95 dB HL) and

all hearing loss configurations.

The FP model is indicated for individuals with a range of hearing

loss from minimal (40 dB HL) to severe-to-profound (110 dB HL)

and all hearing loss configurations.

They are to be programmed by licensed hearing care professionals

(audiologists, hearing aid specialists, otolaryngologists) who are

trained in hearing (re)habilitation.

Intended use

The hearing aids are intended as air conduction amplification devi-

ces to be used in everyday listening environments. The hearing aids

may be equipped with the Zen program intended to provide a re-

laxing sound background (i.e. music/noise source) for adults who

desire to listen to such a background in quiet.

The battery

For FA: use a type 312 zinc-air battery.

For FP: use a type 13 zinc-air battery.

Always use a fresh, new battery that is precisely the kind recom-

mended by your hearing care professional.

NOTE

Check that the battery is completely clean and free of any residue be-

fore inserting it in the hearing aid. Otherwise your hearing aid may not

function as expected.

Never attempt to recharge your hearing aid batteries, as they

could explode.

Never leave a flat battery in the hearing aids while storing them.

It could leak and ruin your hearing aid.

Dispose of used batteries as indicated on the packaging and take

note of the expiry date.

Low battery indication

When the battery is flat, a sound signal will play. If the battery

drains suddenly there may however be no warning. We recom-

mend carrying a spare battery with you wherever you go.

Changing the battery

To change the battery, do as follows:

Take the adhesive tab off the new

battery and make sure there is no

sticky substance left on it. Let it

"breathe" for 60 seconds.

Use the nail grip to gently swing

the battery door open and re-

move the old battery.

Now place the new battery in the

drawer as shown. Close the draw-

er. If it doesn't close easily, the

battery is not placed correctly.

If you are not using the hearing

aid for a few days, remove the

battery.

NOTE

Avoid dropping your hearing aid - hold the hearing aid above a soft

surface while changing the battery.

Tamper-resistant battery drawer

If the hearing aid is going to be used by a child, you can ask your

hearing care professional to provide it with a tamper-resistant bat-

tery drawer.

To open battery drawer, use the special tool

you've received, and do as illustrated.

Sound signals

Your hearing aid plays sounds to inform you that certain features

have been activated or that you have changed programs. These

sounds may be spoken messages or tones, depending on your

needs and preferences.

Program 1 Message/one short beep

Program 2 Message/two short beeps

Program 3 Message or three short beeps

Program 4 Message/one short and one long beep

Program 5 Message/one long beep and two short beeps

Zen+ Message/tone

Ask your hearing care professional to turn these sounds signals off

if you don't need them.

Lost partner

(Only available in wireless 440-series)

Your hearing care professional can turn on a feature in your hearing

aid that warns you whenever it loses contact with the hearing aid in

the opposite ear. You will hear a spoken message in your ear.

How to tell right from left

The hearing aid for your right ear has a red mark. The hearing aid

for your left ear has a blue mark.

Turning the hearing aid on and off

To turn the hearing aid on, close the battery lid.

The hearing aid will play a sound signal to indi-

cate that it is on, unless your hearing care pro-

fessional has deactivated this function.

To turn off the hearing aid, push the battery lid

downwards.

NOTE

You can also cup the hearing aid in your hand to verify that it is turned

on. If it's on, it will whistle.

Don't forget to turn off the hearing aid when it is not in use.

Putting on and removing your hearing aid

1. Insert the ear-set in the ear

while holding the lower part of

the tube. Pulling the outer ear

upwards and backwards at the

same time can be helpful.

2. Then place the hearing aid be-

hind the ear. The hearing aid

should rest comfortably on the

ear, close to your head.

Your hearing aid can be fitted using different types of ear-sets. See

the separate ear-set manual for more information about your ear-

set.

NOTE

If the hearing aid doesn't feel comfortable, or if it doesn't fit properly,

causing irritation, redness or the like, contact your hearing care profes-

sional.

Removing the hearing aid

Start by removing the hearing aid

from behind the ear.

Then take the ear-set carefully

out of the ear canal while you

hold the lower part of the tube.

Sound adjustment

Your hearing aid adjusts the sound automatically according to your

sound environment.

You can also adjust the sound manually to achieve more comfort or

more audibility, depending on your needs and preferences. For

more information on how this works, consult your hearing care pro-

fessional.

Depending on the hearing aid settings and features, any sound ad-

justment you make will affect both hearing aids.

Each time you operate the volume control, you will hear a beep-

tone unless your hearing care professional has deactivated this

function. When you reach the maximum or minimum setting, you

will hear a steady tone.

To mute your hearing aid do as follows:

●Keep pressing the lower part of the volume control until you

can hear the steady sound

To turn the sound on again:

●Press the upper part of the volume control or

●Change program

Any adjustment of the volume will be cancelled when you turn off

your hearing aid or if you change program.

Programs

PROGRAMS USE

Universal For everyday use

Quiet Special program for listening in quiet envi-

ronments

Transport For listening in situations with noise from

cars, trains, etc.

Urban For listening in situations with changing

sound levels (in supermarkets, noisy work-

places or similar)

Party For listening in situations with many people

talking at the same time

Music For listening to music

PROGRAMS USE

T With this program you listen through the

hearing aid's telecoil, which allows you to

listen directly to the sound without back-

ground noise (requires a teleloop system)

M+T This program is a combination of the hear-

ing aid's microphone and the telecoil. You

listen to the sound source, but can also hear

other sounds

SPECIAL PROGRAMS USE

Zen Plays tones or noise for a relaxing sound

background

Phone This program is designed for listening to

phone conversations

SMARTTOGGLE PRO-

GRAMS

USE

Zen+ This program is similar to Zen but allows

you to listen to different types of tones or

noise

Phone+ This program lets you listen to the phone

and avoid the surrounding sounds. One of

your hearing aids transmits the phone con-

versation to the other, so that you can lis-

ten with both ears

NOTE

You can only have one SmartToggle program on your hearing aid.

Depending on your hearing loss, your hearing care professional can

activate the Audibility Extender feature. Ask your hearing care pro-

fessional if you could benefit from this.

If your needs and preferences change over time, your hearing care

professional can easily change your program selection

Changing programs

To change programs, simply push the program button.

NOTE

The Phone+ program can't be accessed using a remote control.

Zen+

To access this program, press and hold the program button for

more than one second. A quicker press then allows you to cycle

through the available Zen styles. To exit the program, press and

hold down the program button for more than one second.

Phone+

To access this program, press and hold the program button for

more than one second. To leave it repeat the same procedure.

Using a phone with hearing aids

When you use a phone, hold it against your

head at an angle above your ear, rather than

directly against the ear.

CLEANING

Tools

You will receive the following cleaning tools with your hearing aid.

1. 2. 3. 4. 5.

1. Cloth

2. Brush

3. Long wax removing tool

4. Short wax removing tool

5. Battery magnet

Cleaning the hearing aid

Cleaning your hearing aid every day will make it more efficient and

more comfortable to wear.

Wipe the hearing aid with a soft cloth

(for example the cloth you received

from your hearing care professional).

If the microphone openings are still

blocked, contact your hearing care pro-

fessional.

Dry your hearing aid quickly if it gets wet, or if you perspire heavily.

Some people use a special dehumidifier like Widex Dry-Go to help

keep their hearing aids dry and clean. Ask your hearing care profes-

sional if this is right for you.

Leave the battery compartment open to ventilate the hearing aid.

For information on how to clean your ear-set, see the ear-set man-

ual.

Do not use any kind of liquid or disinfectant to clean your hearing

aid.

Clean and inspect your hearing aid every day after use to check

that it is not broken. If the hearing aid breaks while you are

wearing it, leaving small fragments in your ear canal, contact

your doctor. Never try to take out the fragments yourself.

ACCESSORIES

Accessories

You can use a variety of accessories with your hearing aid. To see whether you

could benefit from using these accessories, ask your hearing care professional.

Name Use

RC-DEX remote control

TV-DEX for listening to TV and audio

PHONE-DEX for easy landline use

FM+DEX for streaming audio and FM signals

T-DEX for connecting hearing aids to mobile phones via a telecoil

UNI-DEX for connecting hearing aids to mobile phones

CALL-DEX for easy wireless connection to mobile phones

COM-DEX for wireless connection to mobile phones and other devi-

ces via bluetooth

Available in some countries only.

TROUBLESHOOTING

These pages contain advice on what to do if your hearing aid stops

working or if it doesn't work as expected. If the problem persists,

contact your hearing care professional.

Problem Possible cause Solution

The hearing aid is

completely silent

It is not turned on Make sure the battery

drawer is completely

closed

The battery does not

work

Insert a new battery

The hearing aid vol-

ume is not powerful

enough

Your ear is blocked by

earwax

Contact your doctor

Your hearing may

have changed

Contact your hearing

care professional/

doctor

The hearing aid whis-

tles continuously

Your ear is blocked by

earwax

Contact your doctor

Problem Possible cause Solution

Your two hearing

aids are not working

in synchrony

The connection be-

tween the hearing

aids is lost

Turn them off and on

again

The hearing aids do

not respond with a

corresponding

change in volume or

program to the con-

trol device

a. The device is used

beyond the transmis-

sion range

b. Strong electromag-

netic interference in

the vicinity

c. The device and the

hearing aids are not

matched

a. Move the device

closer to the hearing

aids.

b. Move away from

known source of EM

interference

c. Check with your

hearing care profes-

sional to make sure

the device is matched

with hearing aids

Problem Possible cause Solution

You hear “interrup-

ted” speech (on and

off) from the hearing

aids or no speech

(muted) from the

transmitting hearing

aid.

a. The battery in one

of the hearing aids

has expired

b. Strong electromag-

netic interference in

the vicinity

a. Replace battery in

one or both hearing

aids

b. Move away from

known sources of in-

terference

NOTE

This information covers only the hearing aid. See the “Ear-sets for Wi-

dex hearing aids” user manual for information specific to your ear-set.

If the problems persist, contact your hearing care professional for as-

sistance.

REGULATORY INFORMATION

EC directives

Directive 1999/5/EC

Hereby, Widex A/S declares that this U-FA/U-FP is in compliance

with the essential requirements and other relevant provisions of Di-

rective 1999/5/EC.

A copy of the Declaration of Conformity according to 1999/5/EC

can be found at:

http://widex.com/doc

N26346

Information regarding disposal

Do not dispose of hearing aids, hearing aid accessories and batter-

ies with ordinary household waste.

Hearing aids, batteries and hearing aid accessories should be dis-

posed of at sites intended for waste electrical and electronic equip-

ment, or given to your hearing care professional for safe disposal.

FCC and IC statements

FCC ID: TTY-UFA

IC: 5676B-UFA

FCC ID: TTY-UFP

IC: 5676B-UFP

Federal Communications Commission Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the

following two conditions:

(1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

NOTE:

This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential instal-

lation. This equipment generates, uses and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee

that interference will not occur in a particular installation. If this equipment does

cause harmful interference to radio or television reception, which can be deter-

mined by turning the equipment off and on, the user is encouraged to try to cor-

rect the interference by one or more of the following measures:

— Reorient or relocate the receiving antenna.

— Increase the separation between the equipment and receiver.

— Connect the equipment into an outlet on a circuit different from that to which

the receiver is connected.

— Consult the dealer or an experienced radio/TV technician for help.

NOTE:

This equipment complies with FCC radiation exposure limits set forth for an un-

controlled environment. This transmitter must not be co-located or operating in

conjunction with any other antenna or transmitter.

Changes or modifications to the equipment not expressly approved by Widex

could void the user’s authority to operate the equipment.

Industry Canada Statement / Déclaration d’industrie Canada

Under Industry Canada regulations, this radio transmitter may only operate using

an antenna of a type and maximum (or lesser) gain approved for the transmitter

by Industry Canada.

To reduce potential radio interference to other users, the antenna type and its

gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.)

is not more than that necessary for successful communication.

This device complies with Industry Canada licence-exempt RSS standard(s). Op-

eration is subject to the following two conditions:

(1) this device may not cause interference, and

(2) this device must accept any interference, including interference that may

cause undesired operation of the device.

Conformément à la réglementation d’Industrie Canada, le présent émetteur radio

peut fonctionner avec une antenne d’un type et d’un gain maximal (ou inférieur)

approuvé pour l’émetteur par Industrie Canada.

Dans le but de réduire les risques de brouillage radioélectrique à l’intention des

autres utilisateurs, il faut choisir le type d’antenne et son gain de sorte que la puis-

sance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécess-

aire à l’établissement d’une communication satisfaisante.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux ap-

pareils radio exempts de licence. L’exploitation est autorisée aux deux conditions

suivantes :

(1) l’appareil ne doit pas produire de brouillage, et

(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,

même si le brouillage est susceptible d’en compromettre le fonctionnement.

SYMBOLS

Symbols commonly used by Widex A/S in medical device labelling (la-

bels/IFU/etc.)

Symbol Title/Description

Manufacturer

The product is produced by the manufacturer whose name and ad-

dress are stated next to the symbol. If appropriate, the date of

manufacture may also be stated.

Catalogue number

The product’s catalogue (item) number.

Consult instructions for use

The user instructions contain important cautionary information

(warnings/precautions) and must be read before using the product.

Warning

Text marked with a warning symbol must be read before using the

product.

Symbol Title/Description

WEEE mark

“Not for general waste”

When a product is to be discarded, it must be sent to a designated

collection point for recycling and recovering to prevent the risk of

harm to the environment or human health as a result of the presence

of hazardous substances.

CE mark

The product is in conformity with the requirements set out in Europe-

an CE marking directives.

RCM mark

The product complies with electrical safety, EMC and radio spectrum

regulatory requirements for products supplied to the Australian or

New Zealand market.

Interference

Electromagnetic interference may occur in the vicinity of the product.

WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmark

www.widex.com

Manual no.:

9 514 0330 001 #01

Issue:

2016-02 9 514 0330 001 #01

Widex A S UFP Hearing aid with integrated radio transceiver User Manual

Widex A/S Hearing aid with integrated radio transceiver Users Manual

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