Widex A S UXP UNIQUE-XP (model U-XP) Hearing aid User Manual

Widex A/S UNIQUE-XP (model U-XP) Hearing aid Users Manual

Users Manual

WIDEX UNIQUEUSER INSTRUCTIONSTHE WIDEX UNIQUE™ FAMILYU-XP modelIn-the-ear
Your Widex® hearing aidTo be filled out by the hearing care professional)Vent:  Short  Full length  NoneYour hearing aid series:2
PROGRAM Universal  Audibility Extender Quiet  Audibility Extender Transport  Audibility Extender Urban  Audibility Extender Party  Audibility Extender Music  Audibility Extender T  Audibility Extender M+T  Audibility ExtenderSPECIAL PROGRAMS Zen  Audibility Extender3
PROGRAM Phone  Audibility ExtenderSMARTTOGGLE PROGRAMS Zen+  Audibility ExtenderNOTERead this booklet carefully before your start using your hearing aid.4
CONTENTSYOUR WIDEX HEARING AID....................................................................7Welcome to Widex..........................................................................................7Important safety information.........................................................................9THE HEARING AID................................................................................. 12Indications for use.......................................................................................... 12Intended use....................................................................................................13The battery......................................................................................................13Sound signals..................................................................................................18How to tell right from left.............................................................................20Turning the hearing aid on and off...............................................................21Putting on and removing your hearing aid................................................23Sound adjustment.........................................................................................28Programs........................................................................................................30CLEANING.............................................................................................34Tools................................................................................................................34Cleaning the hearing aid...............................................................................345
The wax guard................................................................................................41ACCESSORIES.......................................................................................47TROUBLESHOOTING.............................................................................49Troubleshooting............................................................................................ 49REGULATORY INFORMATION...............................................................58FCC and IC statements and EC directives...................................................58SYMBOLS..............................................................................................646
Your Widex Hearing AidWelcome to WidexCongratulations on your new hearing aid.Use your hearing aid regularly, even if it takes some time gettingused to it. Infrequent users don’t usually get the full benefit of ahearing aid.NOTEYour hearing aid and its accessories may not look exactly as illustra-ted in this booklet. We also reserve the right to make any changeswe consider necessary.7
Your hearing aid at a glance1. Microphone openings2. Battery compartment lid (on/off function)3. Nail grip4. Sound outlet5. Widex wax guard6. Vent (optional)8
Important safety informationRead these pages carefully before you begin using your hearingaid.●Take your hearing aids out when you are not using them. Thiswill help to ventilate the ear canal and prevent ear infections.●Contact your doctor or hearing care professional immediatelyif you suspect you may have an ear infection.●Do not expose your hearing aids to extreme temperatures orhigh humidity, and dry them quickly if they get wet, or if youperspire heavily.●Remove your hearing aids before showering, swimming or us-ing a hair dryer.9
●Do not wear your hearing aids when applying perfume, spray,gels, lotion or cream.●Do not dry your hearing aid in a microwave oven - this willruin it.●Never use other people’s hearing aids and never allow othersto use yours, as this could damage your hearing.●Never use your hearing aids in environments where there maybe explosive gases, such as in mines, etc.●Keep hearing aids, their parts, accessories and batteries awayfrom children.●Never try to open or repair the hearing aid yourself. Contactyour hearing care professional if you need to have your hear-ing aid repaired.●Your hearing aid is very powerful and it can play sounds thatexceed a level of 132 dB. There may therefore be a risk ofdamaging your remaining hearing.10
Your hearing instruments should be stored and transported with-in the temperature and humidity ranges of -20°C to +40°C (-4°Fto 104°F) and 10%-95% rH.Storage and transportation up to 60°C (140°F) with 10%-95% rHcan be accepted in shorter periods (duration of max. of 2 weeks).Your hearing instruments are designed to operate from 0°C(32°F) to 50°C (122°F).11
The hearing aidIndications for useThe hearing aids are indicated for individuals older than 36months with a range of hearing loss from minimal (10 dB HL) tosevere (90 dB HL) and all hearing loss configurations.They are to be programmed by licensed hearing care professio-nals (audiologists, hearing aid specialists, otolaryngologists) whoare trained in hearing (re)habilitation.12
Intended useThe hearing aids are intended as air conduction amplification de-vices to be used in everyday listening environments. The hearingaids may be equipped with the Zen program intended to providea relaxing sound background (i.e. music/noise source) for adultswho desire to listen to such a background in quiet.The batteryUse a type 312 zinc-air battery for your hearing aid.Always use a fresh, new battery that is precisely the kind recom-mended by your hearing care professional.13
NOTECheck that the battery is completely clean and free of any residuebefore inserting it in the hearing aid. Otherwise your hearing aidmay not function as expected.Dispose of used batteries as indicated on the packaging and takenote of the expiry date.●Never attempt to recharge your hearing aid batteries, as theycould explode.●Never leave a flat battery in the hearing aids while storingthem. It could leak and ruin your hearing aid.14
Low battery indicationWhen the battery is flat, a sound signal will play. If the batterydrains suddenly there may however be no warning. We recom-mend carrying a spare battery with you wherever you go.Changing the batteryTo change the battery, do as follows:Use the nail grip to gently swingthe battery door open and re-move the old battery.15
Take the adhesive tab off thenew battery and make surethere is no sticky substance lefton it. Let it ‘breathe’ for 60 sec-onds.16
Now place the new battery in the drawer as shown.Close the drawer. If it doesn't close easily, the battery is notplaced correctly.If you are not using the hearing aid for a few days, remove thebattery.17
NOTE:Avoid dropping your hearing aid - hold the hearing aid above asoft surface while changing the battery.Sound signalsYour hearing aid plays sounds to inform you that certain featureshave been activated or that you have changed programs. Thesesounds may be spoken messages or tones, depending on yourneeds and preferences.18
Program 1 Message/one short beepProgram 2 Message/two short beepsProgram 3 Message or three short beepsProgram 4 Message/one short and one long beepProgram 5 Message/one long beep and two short beepsZen+ Message/toneAsk your hearing care professional to turn these sounds signalsoff if you don't need them.Lost partner(Only available in wireless 440-series)19
Your hearing care professional can turn on a feature in your hear-ing aid that warns you whenever it loses contact with the hearingaid in the opposite ear. You will hear a spoken message in yourear.How to tell right from leftThe hearing aid for your right ear has a red mark. The hearing aidfor your left ear has a blue mark.20
Turning the hearing aid on and offTo turn the hearing aid on, close the battery lid and push it up-wards. The hearing aid will play a sound signal to indicate that itis on, unless your hearing care professional has deactivated thisfunction.21
To turn off the hearing aid, push the battery lid downwards.NOTEYou can also cup the hearing aid in your hand to verify that it isturned on. If it's on, it will whistle. Don't forget to turn off the hear-ing aid when it is not in use.22
Putting on and removing your hearing aidTo put on your hearing aid:Close the battery cover completely.Hold the hearing aid with your thumb and forefinger and insert itslowly into your ear until you feel resistance.23
Then use the tip of your forefinger to gently push the hearing aidinto your ear until it feels comfortable.24
Pulling the outer ear upwards and backwards while you insert thehearing aid can be helpful.25
NOTEIf the hearing aid doesn't feel comfortable, or if it doesn't fit proper-ly, causing irritation, redness or the like, contact your hearing careprofessional.26
Removing the hearing aidHold the hearing aid with your thumb and forefinger and pullcarefully.27
NOTEIf you find it difficult to take out the hearing aid, move it carefullyfrom side to side.Sound adjustmentYour hearing aid adjusts the sound automatically according toyour sound environment.If you have a remote control, you can also adjust the sound man-ually to achieve more comfort or more audibility, depending onyour needs and preferences. For more information on how thisworks, consult your hearing care professional.Depending on the hearing aid settings and features, any soundadjustment you make will affect both hearing aids.28
Each time you operate the volume control, you will hear a beep-tone unless your hearing care professional has deactivated thisfunction. When you reach the maximum or minimum setting, youwill hear a steady tone.To mute your hearing aid do as follows:●Keep pressing the lower part of the volume key on the remotecontrol until you can hear the steady soundTo turn the sound on again:●Press the upper part of the volume key or●Change programAny adjustment of the volume will be cancelled when you turn offyour hearing aid or if you change program.29
ProgramsProgram UseUniversal For everyday useQuiet Special program for listening in quietenvironmentsTransport For listening in situations with noisefrom cars, trains, etc.Urban For listening in situations with chang-ing sound levels (in supermarkets,noisy workplaces or similar)Party For listening in situations with manypeople talking at the same time30
Program UseMusic For listening to musicT With this program you listen throughthe hearing aid's telecoil, which allowsyou to listen directly to the soundwithout background noise (requires ateleloop system)M+T This program is a combination of thehearing aid's microphone and the tel-ecoil. You listen to the sound source,but can also hear other soundsSPECIAL PROGRAMSZen Plays tones or noise for tinnitus relief31
Program UsePhone This program is designed for listeningto phone conversationsSMARTTOGGLE PRO-GRAMSZen+ This program is similar to Zen but al-lows you to listen to different types oftones or noiseDepending on your hearing loss, your hearing care professionalcan activate the Audibility Extender feature. Ask your hearingcare professional if you could benefit from this.If your needs and preferences change over time, your hearingcare professional can easily change your program selection32
Changing programsTo change programs, simply push the program key on your re-mote control.Zen+To access this program, press and hold the program key for morethan one second. A quicker press then allows you to cyclethrough the available Zen styles. To exit the program, press andhold down the program key for more than one second.33
CleaningToolsYou will receive the following cleaning tools with your hearingaid. Use them as indicated in the Cleaning section.3.2.1. 4. 5.1. Cloth2. Brush3. Long wax removing tool4. Short wax removing tool5. Battery magnetCleaning the hearing aidCleaning your hearing aid every day will make it more efficientand more comfortable to wear.34
The hearing aidJust wipe it with the a soft cloth(for example the cloth you re-ceived from your hearing careprofessional).The sound outlet35
Remove any visible earwax fromaround the sound outlet withthe small brush or cloth. Nevertry to clean the wax guard.NOTEIf you can't clean the sound outlet, contact your hearing care pro-fessional. Never insert anything into the sound outlet as this can ru-in your hearing aid.The microphone openingsClean the microphone openings in the hearing aid front as fol-lows:36
Open the battery lid and turn thehearing aid so the lid is facingdownwards (see illustration).Guide the short wax removingtool (no. 4 ) through the micro-phone openings on the lid fromthe inside (see illustration).NOTEIf you suspect that earwax or dirt has got into the microphone in-side the hearing aid, contact your hearing care professional. Do notinsert anything into the microphone.The vent37
Clean the vent every day bypassing the long wax removingtool (no. 4) all the way throughthe vent.38
Leave the hearing aid open toventilate it.NOTEIt is important for the performance of your hearing aid that youkeep the vent clean and free of earwax, dirt and the like. Clean itevery day after use and consult your hearing care professional if thevent is blocked.39
Dry your hearing aid quickly if it gets wet, or if you perspire heav-ily. Some people use a special dehumidifier like Widex Dry-Go tohelp keep their hearing aids dry and clean. Ask your hearing careprofessional if this is right for you.●Do not use any kind of liquid or disinfectant to clean yourhearing aid.●Clean and inspect your hearing aid every day after use tocheck that it is not broken. If the hearing aid breaks while youare wearing it, leaving small fragments in your ear canal, con-tact your doctor. Never try to take out the fragments yourself.40
The wax guardThe Widex wax guard helps to protect the hearing aid againstearwax. Always use Widex wax guards with your hearing aid.Otherwise the guarantee for your hearing aid will be void.Changing the wax guardOpen the wax guard case as il-lustrated.41
1.2.The wax guard consists of thefollowing parts:1. Removal hook2. New wax guardInsert the removal hook into theused wax guard.42
Keep the holder at a right angle.Pull the used wax guard straightout.43
Insert the new wax guard intothe opening of the sound outletand press it gently.44
Pull the holder straight out.Ask your hearing care professional about how often you shouldchange the wax guard.45
●The wax guard is for one-time use only and is not intended tobe cleaned.●If the wax guard fits loosely, discard it and use a new one.●If the wax guard falls off inside your ear, contact your doctoror hearing care professional to have it removed. Do NOT at-tempt to remove the wax guard yourself.46
AccessoriesYou can use a variety of accessories with your hearing aid. To seewhether you could benefit from using these accessories, ask yourhearing care professional.Name UseRC-DEX remote controlTV-DEX for listening to TV and audioPHONE-DEX* for easy landline useFM+DEX for streaming audio and FM signalsT-DEX for connecting hearing aids to mobile phonesvia a telecoil47
Name UseUNI-DEX for connecting hearing aids to mobile phonesCALL-DEX for easy wireless connection to mobilephonesCOM-DEX for wireless connection to mobile phones andother devices via bluetoothAccessories*Available in some countries only.48
TroubleshootingTroubleshootingThese pages contain advice on what to do if your hearing aidstops working or if it doesn't work as expected. If the problempersists, contact your hearing care professional.Problem Possible cause SolutionThe hearing aid iscompletely silentIt is not turned on Make sure the bat-tery is placed cor-rectly and the bat-tery compartmentcover is closed cor-rectly.49
Problem Possible cause SolutionThe battery doesnot workInsert a new batteryin the hearing aidThe sound outlet isblockedSee the cleaning sec-tionThe microphoneopening is blockedSee the cleaning sec-tionThe hearing aidvolume is notpowerful enoughThe sound outlet isblockedSee the cleaning sec-tionYour ear is blockedby earwaxContact your doctor50
Problem Possible cause SolutionYour hearing mayhave changedContact your hearingcare professional/doctorThe hearing aidwhistles continu-ouslyYour ear is blockedby earwaxContact your doctorIt is not correctlyplaced in your earcanalTake it out and rein-sert itIt fits loosely inyour ear canalContact your hearingcare professional51
Problem Possible cause SolutionThe hearing aid isuncomfortable towearIt is not correctlyplaced in your earcanal.Consult your hearingcare professionalIt does not fit yourear properlyContact your hearingcare professional52
Problem Possible cause SolutionYour outer ear orear canal is soreIt is important thatfirst-time users onlywear the hearing aidfor short periods oftime at the begin-ning. Take 2-3 weeksto gradually get usedto the hearing aid. Ifthe soreness contin-ues, contact yourhearing care profes-sional53
Problem Possible cause SolutionYour hearing aidsare not working insynchronyThe connection be-tween the hearingaids is lostTurn them off and onagain54
Problem Possible cause SolutionThe hearing aidsdo not respondwith a correspond-ing change in vol-ume or program tothe devicea.The device is usedbeyond the trans-mission rangeb.Strong electro-magnetic interfer-ence in the vicinityc.The device and thehearing aids arenot matcheda.Move the devicecloser to the hearingaidsb.Move away fromknown source of EMinterferencec.55
Problem Possible cause SolutionCheck with yourhearing care profes-sional to make suredevice is matchedwith the hearing aids56
Problem Possible cause SolutionYou hear “inter-rupted” speech(on and off) fromthe hearing aids orno speech (muted)from the transmit-ting hearing aid.a.The battery in oneof the hearing aidshas expiredb.Strong electro-magnetic interfer-ence in the vicinitya.Replace battery inone or both hearingaidsb.Move away fromknown sources of in-terference57
Regulatory informationFCC and IC statements and EC directivesFCC and IC statementsFCC ID: TTY-UXPIC: 5676B-UXPFederal Communications Commission StatementThis device complies with part 15 of the FCC Rules. Operation issubject to the following two conditions:(1) This device may not cause harmful interference, and(2) this device must accept any interference received, includinginterference that may cause undesired operation.NOTE:58
This equipment has been tested and found to comply with thelimits for a Class B digital device, pursuant to part 15 of the FCCRules. These limits are designed to provide reasonable protectionagainst harmful interference in a residential installation. Thisequipment generates, uses and can radiate radio frequency ener-gy and, if not installed and used in accordance with the instruc-tions, may cause harmful interference to radio communications.However, there is no guarantee that interference will not occur ina particular installation. If this equipment does cause harmful in-terference to radio or television reception, which can be deter-mined by turning the equipment off and on, the user is encour-aged to try to correct the interference by one or more of the fol-lowing measures:— Reorient or relocate the receiving antenna.— Increase the separation between the equipment and receiver.59
— Connect the equipment into an outlet on a circuit differentfrom that to which the receiver is connected.— Consult the dealer or an experienced radio/TV technician forhelp.NOTE:This equipment complies with FCC radiation exposure limits setforth for an uncontrolled environment. This transmitter must notbe co-located or operating in conjunction with any other antennaor transmitter.Changes or modifications to the equipment not expressly ap-proved by Widex could void the user’s authority to operate theequipment.Industry Canada Statement / Déclaration d’industrie Canada60
Under Industry Canada regulations, this radio transmitter may on-ly operate using an antenna of a type and maximum (or lesser)gain approved for the transmitter by Industry Canada.To reduce potential radio interference to other users, the antennatype and its gain should be so chosen that the equivalent isotrop-ically radiated power (e.i.r.p.) is not more than that necessary forsuccessful communication.This device complies with Industry Canada licence-exempt RSSstandard(s). Operation is subject to the following two conditions:(1) this device may not cause interference, and(2) this device must accept any interference, including interfer-ence that may cause undesired operation of the device.61
Conformément à la réglementation d’Industrie Canada, le présentémetteur radio peut fonctionner avec une antenne d’un type etd’un gain maximal (ou inférieur) approuvé pour l’émetteur par In-dustrie Canada.Dans le but de réduire les risques de brouillage radioélectrique àl’intention des autres utilisateurs, il faut choisir le type d’antenneet son gain de sorte que la puissance isotrope rayonnée équiva-lente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établisse-ment d’une communication satisfaisante.Le présent appareil est conforme aux CNR d’Industrie Canada ap-plicables aux appareils radio exempts de licence. L’exploitationest autorisée aux deux conditions suivantes :(1) l’appareil ne doit pas produire de brouillage, et62
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioé-lectrique subi, même si le brouillage est susceptible d’en compro-mettre le fonctionnement.Directive 1999/5/ECHereby, Widex A/S declares that this U-XP is in compliance withthe essential requirements and other relevant provisions of Direc-tive 1999/5/EC.A copy of the Declaration of Conformity according to 1999/5/ECcan be found at:http://widex.com/docN2634663
SymbolsSymbolsSymbols commonly used by Widex A/S in medical device label-ling (labels/IFU/etc.)Symbol Title/DescriptionManufacturerThe product is produced by the manufacturer whosename and address are stated next to the symbol. Ifappropriate, the date of manufacture may also bestated.64
Symbol Title/DescriptionCatalogue numberThe product’s catalogue (item) number.Consult instructions for useThe user instructions contain important cautionaryinformation (warnings/precautions) and must beread before using the product.WarningText marked with a warning symbol must be readbefore using the product.65
Symbol Title/DescriptionWEEE mark“Not for general waste”When a product is to be discarded, it must be sent toa designated collection point for recycling and re-covering to prevent to prevent the risk of harm tothe environment or human health as a result of thepresence of hazardous substances.CE markThe product is in conformity with the requirementsset out in European CE marking directives.66
Symbol Title/DescriptionRCM markThe product complies with electrical safety, EMC andradio spectrum regulatory requirements for productssupplied to the Australian or New Zealand market.InterferenceElectromagnetic interference may occur in the vicini-ty of the product.67
WIDEX A/S Nymoellevej 6, DK-3540 Lynge, Denmarkwww.widex.comManual no.:Issue:2015-08-17 95140319001

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