Wilson Electronics 460011 Dual Band Signal Booster User Manual

Wilson Electronics, LLC Dual Band Signal Booster Users Manual

Users Manual

Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MSTMobileMaxx 3G™Cellular Signal Booster460011
2Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MSTContentsPackage Contents ......................................................3Optional Accessories ...................................................3Before Getting Started ..................................................3Quick Install ...........................................................3Understanding the Lights ................................................5Additional FAQ .........................................................5Safety Guidelines ......................................................7Signal Booster Specifications ............................................8Guarantee and Warranty ........................................ Back Cover Installation Instructions for the Following Wilson Electronics Signal Boosters:MobileMaxx 3G SmarTech ™ Signal BoosterModel # 460011 FCC ID: PWO460011 IC: 4726A-460011The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. ! ! THE ALUMINUM CASING OF YOUR SIGNAL BOOSTER WILL ADJUST TO THE TEMPERATURE OF ITS ENVIRONMENT, BUT IS DESIGNED TO PROTECT THE SIGNAL BOOSTER TECHNOLOGY. FOR EXAMPLE, IN THE SUMMER, THE SIGNAL BOOSTER CASE MAY BE AS HOT AS 150 DEGREES INSIDE YOUR VEHICLE. THESE HIGH TEMPERATURES WILL NOT DAMAGE THE SIGNAL BOOSTER, NOR DO THEY POSE A FIRE RISK TO THE VEHICLE. AGAIN, BE SURE TO PLACE YOUR SIGNAL BOOSTER IN A LOCATION WITH ADEQUATE VENTILATION AND AWAY FROM DIRECT SUNLIGHT OR MOISTURE. THE MobileMaxx 3G SIGNAL BOOSTER MAY REMAIN ON, IN VEHICLES WHOSE 12V DC POWER SOURCES DO NOT AUTOMATICALLY SHUTDOWN WHEN THE VEHICLE IS TURNED OFF. THIS COULD RESULT IN DISCHARGING THE VEHICLES BATTERY IN ONE TO TWO DAYS.
3Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MSTBefore Getting StartedBefore you install your MobileMaxx 3G Booster and start enjoying improved cellular reception please do the following: 1. Read through all the installation steps. This will help you know what to expect from start to nish. 2. Watch the YouTube video demonstrating the MobileMaxx 3G Signal Boost installation at: wilsonelectronics.com/Mobile3Gvideo.3. Familiarize yourself with all materials in your product package. This will allow you to know which pieces are referenced in the instructions.Quick InstallYou can install your MobileMaxx 3G Signal Booster in your vehicle using the following steps. NOTE: Before completing your installation, create a “soft” installation by putting the components of your MobileMaxx 3G Signal Booster in place and testing the operation before mounting equipment.1. Install the Outside Antenna. Select a location on top of the car that is: • Near the center of the vehicle’s roof. • At least 12 inches from any other antennas. • Free of obstructions. • At least 6 inches from any windows (including sunroofs). Kit ConfigurationWilson Electronics manufactures a wide variety of antennas to help you customize your Signal Booster for your specific application. See your dealer or visit www.WilsonElectronics.com for more information.Package ContentsPower Supply12V / 3.3A(2D9938)12” Mag Mountw/12.5’ RG174(311125)Slim Low Profilew/10’ RG174(301152)Signal BoosterRefer to page 6 for additional Antenna Kit OptionsMarineAntenna(311130-5810)Mini-MagAntenna(301126) Trucker Antenna(311133)NMO Antenna(314203-5810)Optional Antenna Kits
4Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MST • At least 8 inches from any people. The Outside Antenna must be installed vertically on a metallic surface. 2. Run the Outside Antenna cable into the car. The cable is strong enough that it may be shut in most vehicle doors without damaging the cable. For a cleaner look, carefully pull down the door seal, run the cable under the seal, and push the seal back into place. This method reduces wear on the cable as the door opens and closes. 3. Install the Low-Prole Inside Antenna. • Identify a place on the right side of the driver’s seat to mount the Inside Antenna. The location should be at least 18 inches but no more than 36 inches from where the cellular device will be used. • Install the Inside Antenna at the same angle as the cell phone when held in use or near the laptop’s cellular data card to maximize signal strength. For a more professional look, you can install the Inside Antenna underneath a car seat cover or upholstery. • When you have tested the functionality of your Signal Booster, mount the Inside Antenna by peeling off the backing of the Velcro® and attach it to your selected location on the seat and secure the Inside Antenna.4. Place and connect the MobileMaxx 3G Signal Booster. • Select a location for the Signal Booster that is free from excessive heat, direct sunlight and moisture and that has proper ventilation. Good locations include underneath a seat or under the dashboard. • Connect the wire from the Outside Antenna to the port labeled “Outside Antenna” on the Signal Booster. Power AdapterFrom Outside AntennaFrom Inside Antenna • Connect the wire from the Inside Antenna to the port labeled “Inside Antenna” on the Signal Booster. • Plug the power adapter into vehicle’s 12V DC power supply and attach the cord to the side of Power Booster labeled “Power.” NOTE: Do NOT connect the power to the Signal Booster until you have connected both the Inside and Outside Antennas. • Power up your Signal Booster by ipping the switch on the back of the DC power adapter on. A red light should appear on the power adapter.Note: The MobileMaxx 3G Signal Booster may remain on, in vehicles whose 12V DC power sources do not automatically shutdown when the vehicle is turned off. This could result in discharging the vehicles battery in one to two days. Note: Some 12V DC power sources are shut down when the vehicle ignition is turned to off. Refer to your vehicle owners manual for specics related to your vehicle. Note: The aluminum casing of your Signal Booster will adjust to the temperature of its environment, but is designed to protect the Signal Booster technology. For example, in the summer, the Signal Booster case
5Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MSTBlinking Red: If one or more of the lights on the Signal Booster are blinking red, this means that the Signal Booster has shutoff due to close proximity to the mobile device. Increase the distance between the mobile device and the Inside Antenna until the light is no longer ashing red. Contact Wilson Electronics Technical Support Team for assistance. Green light: A green light indicates the MobileMaxx 3G Signal Booster is working properly.If you have additional questions about the operation of your MobileMaxx 3G Signal Booster, please contact the Wilson Electronics technical support team at 866-294-1660 or email tech@wilsonelectronics.com.Additional FAQ: What hours can I contact tech support? Technical Support can be reached from 7:00am to 6:00pm MST, by calling (866-294-1660), or by email, at tech@wilsonelectronics.comHow does weather affect the performance of my outside antenna?Water vapor (e.g. rain, fog, snow or other precipitation) creates an effective lter to cellular signal. In times of heavy precipitation, you may see less performance.What’s the difference between the 800 MHz and the 1900 MHz bands? How do I know which MHz band my cell phone uses?The MobileMaxx 3G works with all major North American cellular providers on the 800 & 1900 MHz frequencies. Traditionally, 800/1900MHz are associated with voice and 3G data; while 700MHz and 1700/2100MHz are associated with 4G data. may be as hot as 150 degrees inside your vehicle. These high temperatures will NOT damage the Signal Booster, nor do they pose a re risk to the vehicle. Again, be sure to place your Signal Booster in a location with adequate ventilation and away from direct sunlight or moisture. Troubleshooting & Understanding Lights The lights on the top of the Signal Booster indicate whether the system is working or if there are problems. The light on the left is the power light. The other two lights indicate the operation of 800 MHz and 1900 MHz signals, respectively. Take the following steps based on the indicator light color when using the Signal Booster. Lights off: If the lights are not on: • Check connections on the power supply to see that it is rmly plugged into both the Signal Booster and the power source. • If using a DC power supply in your vehicle, ensure the power supply is properly inserted. Then check the 12 volt power from the car socket and the fuse. Replace the fuse if necessary. Red light: A red light indicates oscillation is occurring. Oscillation is similar to feedback between a microphone and speaker. When oscillation occurs, the Signal Booster will power down to protect the cell tower. To eliminate oscillation, the Outside Antenna needs to be moved farther from the Inside Antenna. Move the Outside Antenna on the roof to the rear of the car, but at least 8 to 12 inches from the rear or side windows. Disconnect the power from the Signal Booster, then reconnect the power to reset the Signal Booster. Move to rear of carDisconnect the powerWe recommend visiting www.wirelessadvisor.com (United States) or http://bit.ly/1mQf2Gl (Canada)for information regarding the frequency band used by your cell service provider in a specic geographical location.Carrier Frequency Use
6Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MSTINSIDE ANTENNA OPTIONSSlim Low Profile301152 - w/ 10’ RG174Low Profile 311106 - w/ 10’ RG58OUTSIDE ANTENNA OPTIONSMini-Mag301126 w/ 12.5 RG174 cable- SMA 301113 w/ 12.5 RG174 cable - FME12” Mag Mount311103 w/ 12.5’ RG174 311125 w/ 12.5’ RG174 311128 w/ 12.5’ RG174 314202 w/ 12.5’ RG174Trucker Antenna311701 w/10.5’ RG58Trucker Antenna311119 w/13.5’ RG58 311133 w/13.5’ RG58Marine Antenna311130-5810 w/10.5’ RG58Glass Mount311102 w/14’ RG58 311114 w/14’ RG58NMO AntennaKit 314203-5810 • 800/900/1900 NMO Antenna • 10’ RG58 CableKit 311104-17410 • 800/1900 NMO Antenna • 10’ RG174 Cable Kit 311104-40015Kit 311112-17410 • 800/1900 NMO Antenna • 10’ RG174 CableKit 314203-17410 • 800/900/1900 NMO Antenna • 10’ RG174 CableFixed Antenna Kit OptionsINSIDE ANTENNA OPTIONSKit 309900-50N • 2- Wall Panel antennas • 1- 50 ohm 3-Way SplitterKit 309905-50N • 3- Wall Panel Antennas • 3- 2-Way 50 Ohm SplittersKit 309902-75F • 2- Wall Panel Antennas • 1-3-Way 75Ohm SplitterKit 309903-75F • 3- Wall Panel Antennas • 3- 2-Way 75Ohm SplittersKit 309904-75F • 1- Wall Panel Antenna • 1- 2-Way 75 Ohm SplitterKit 301121-40010 • 50 Ohm Dome Antenna• 10’ LMR400Kit 311135-40060 • 50 Ohm Wall Panel Antenna• 60’ LMR400Kit 301151-0610• 75 Ohm Dome Antenna• 10’ RG6 CableKit 311135-5820• 50 Ohm Wall mount Panel Antenna• 20’ RG58 CableKit 311135-40060• 50 Ohm Wall Mount Panel Antenna• 60’ LMR400 CableKit 301151-1110• 75 Ohm Dome Antenna• 10’ RG11 cableKit 311155-1150• 75 Ohm Wall mount Panel Antenna• 50’ RG11 Cable50 Ohm Outside Antenna KitKit 311203-5820 • Omni-Directional antenna• 20’ RG58 Cable75 Ohm Outside Antenna KitKit 311201-0620 • Omni Directional w/ F-Female• 20’ RG6 CableKit 311141 - 0620 • 75 Ohm Grey Brick Antenna• 20’ RG6 CableMobile Antenna Kit Options
7Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MSTBEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.This is a CONSUMER device.Safety Guidelines Warning: In a wireless installation, do not plug the Signal Booster directly into the cell phone or cellular data card using an antenna adapter. It will damage the Signal Booster, cell phone or cellular data card. Warning: Do not plug in the DC power supply until the Outside and Inside Antenna cables are attached to the Signal Booster. Warning: Warning: The Inside Mobile Antennas must have 1.5 feet of separation distance from all users and the Inside Fixed Antennas must have 6 feet of separation distance from all users. Warning: RF Safety: Any antenna used with this device must be located at least 8 inches from all persons. Warning: Use only the power supply provided in this package. The power supply must be 12 V DC Output.This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by Wilson Electronics could void the authority to operate this equipment.Each Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power off on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut off until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.
8Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MSTNotes:__________________________________________________________________________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________ _____________________________________________________________
9Need help? www.WilsonElectronics.com Tech Support 866-294-1660Mon.- Fri. Hours: 7 am to 6 pm MSTSignal Booster Specifications MobileMaxx 3GModel Number 460011Connectors SMAAntenna Impedance 50 OhmsFrequency 824-894 MHz and 1850-1990 MHzPassband Gain (nominal) 800 MHz47.81900 MHz44.220 dB Bandwidth (MHz) 800 MHz 1900 MHzTypicalMaximum37.839.479.480.4Power output for single cell phone (dBm) 800 MHz 1900 MHzUplinkDownlink29.0-7.927.10.7Power output for multiple received channels (Uplink) dBmNo. Tones800 MHz 1900 MHz226.7 24.2323.2 20.6420.7 18.1518.8 16.2617.2 14.6Power output for multiple received channels (Downlink) dBm No. Tones800 MHz 1900 MHz2-14.3 -15.53-17.8 -19.14-20.3 -21.65-22.3 -23.56-23.9 -25.1Noise Figure (typical downlink/uplink) 4 dB nominal Isolation > 90 dBPower Requirements 12-15 V, 2 A (subject to uplink power)The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.
3301 East Deseret Drive, St. George, UT 84790web: www.WilsonElectronics.com email: tech@wilsonelectronics.comphone: 866-294-1660 local: 435-673-5021 fax: 435-656-243230-Day Money-Back GuaranteeAll Wilson Electronics products are protected by Wilson Electronics 30-day money-back guarantee. If for any reason the performance of any product is not acceptable, simply return the product directly to the reseller with a dated proof of purchase.2-Year WarrantyWilson Electronics Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by Wilson Electronics. Wilson Electronics shall, at its option, either repair or replace the product. Wilson Electronics will pay for delivery of the repaired or replaced product back to the original consumer if located within the continental U.S.This warranty does not apply to any Signal Boosters determined by Wilson Electronics to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.Failure to use a surge protected AC Power Strip with at least a 1000 Joule rating will void your warranty.RMA numbers may be obtained by contacting Technical Support at 866-294-1660.Disclaimer: The information provided by Wilson Electronics, LLC is believed to be complete and accurate. However, no responsibility is assumed by Wilson Electronics, LLC for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.Copyright © 2014 Wilson Electronics, LLC All rights reserved.U.S. Patent Nos. – 7,221,967; 7,729,669; 7,486,929; 7,409,186; 7,783,318; 8,583,034; 8,583,033; D565,021111286_RevP_04.23.14

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