Wilson Electronics 460020 Quint Band Signal Booster User Manual Rev

Wilson Electronics, LLC Quint Band Signal Booster Rev

Contents

User Manual_Rev

NEED HELP? support.weboost.com 866.294.1660User ManualCellular Signal BoosterHome 4GA WILSON ELECTRONICS, LLC COMPANY
Package Contents 1 Determine Signal Strength 2 STEP 1: Find the dBm Reading on Your Phone 3 STEP 2: Measure Signal Strength: Inside Antenna 4 STEP 3: Measure Signal Strength: Outside Antenna 5 STEP 4: Connect the System 7Test System: Lights 8 STEP 5: Mount Outside Antenna (Options A, B & C) 10 STEP 6: Last Steps 14Specifications 15Safety Guidelines 16Warranty 17Antenna Kit Options 18______Index
1HOME 4G CELL PHONE SIGNAL BOOSTER ______Package Contents Home4GInsideAntennaOutsideAntenna(2) CablesCable ConnectorWindowEntry CableRoof/Pole Mount BracketWindow MountBracketWall Mount BracketPower Supply
2CELL PHONE SIGNAL BOOSTER HOME 4G ______Determine Signal StrengthHaving an accurate measurement of signal strength in decibels (dBm) is crucial when installing your system.Decibels accurately measure the signal strength you are receiving.Decibels are not linear: A seemingly small increase in dBm can make a huge dierence in signal strength!DECIBEL GAIN POWER INCREASE3dB 2 times the power and signal amplification6dB 4 times the power and signal amplification10dB 10 times the power and signal amplification12dB 16 times the power and signal amplification20dB 100 times the power and signal amplificationSIGNAL STRENGTH EXCELLENT GOOD FAIR POOR DEAD ZONE3G/1x(typically voice) -70dBm -71 to -85dBm -86 to -100dBm -101 to -109dBm -110dBm4G/LTE(typically data) -90dBm -91 to -105dBm -106 to -110dBm -111 to -119dBm -120dBm-80dBmDistance from Cell TowerCELLTOWERSignal StrengthGOODSignal StrengthPOORSignal StrengthDEAD ZONESignal StrengthEXCELLENTSignal StrengthFAIR3G/1x4G/LTE-70dBm-90dBm-75dBm-100dBm-90dBm-108dBm-105dBm-115dBm-110dBm-120dBm
3HOME 4G CELL PHONE SIGNAL BOOSTER Dial *3001#12345#* then press Call. Hold down power button until you see “Slide to Power O” then release the power button.Hold the Home button until your main screen appears.If you want to check 3G/1x but your iPhone is picking up 4G/LTE signal, go to Settings>Cellular>Cellular Data Options>En-able LTE>Select O Settings > About Phone > Status or Network > Signal Strength or Network Type and Strength (exact options wording depends on phone model).______Step 1: Find the dBm Reading on Your PhoneAll Other Phones & Alternate Methods • https://www.weboost.com/test-mode-instructions/All Phones:• Keep track of the network (3G or 4G) phone is connected to.• Any signal readings you take are valid for that phone’s carrier. To get readings from other carriers, you’ll need phones from each carrier.• When system is set-up, you can easily revert back to the “bar display” by restarting your phone. iPhone®Android™NEED HELP? support.weboost.com 866.294.1660Apple and iPhone are registered trademarks of Apple Inc.Android is a trademark of Google Inc.
4CELL PHONE SIGNAL BOOSTER HOME 4G ______Step 2: Measure Signal Strength: Inside AntennaTurn o your cell phone’s WiFi to ensure you are checking the cellular connection. The dBm reading will be refreshed every 30-60 seconds. Want faster results? Once you have a reading, turn on airplane mode. Wait 15 seconds. Turn o airplane mode. The signal strength reading is refreshed.Walk around your home/oce taking signal strength readings until you find the area that has the worst reception.Remember: Place your Inside Antenna in this poor signal area.• Connect the booster directly to the Inside Antenna. Keep at least 18” of separation between the Inside Antenna and the Booster and face the Inside Antenna away from the Booster. • Keep the Booster away from direct sunlight, heat (<150°F), moisture and 6” away from oth-er objects (for ventilation). Ensure the Booster is near an outlet.Please note:-100dBm-95dBm-90dBmSIGNAL STRENGTH EXCELLENT GOOD FAIR POOR DEAD ZONE3G/1x(typically voice) -70dBm -71 to -85dBm -86 to -100dBm -101 to -109dBm -110dBm4G/LTE(typically data) -90dBm -91 to -105dBm -106 to -110dBm -111 to -119dBm -120dBm
5HOME 4G CELL PHONE SIGNAL BOOSTER Please note:• The Outside Antenna must be at least 20’ away (horizontal or vertical) from the Inside Antenna.• Using the minimum required 20’ separation may result in reduced performance.• To maximize coverage area, if possible place the Outside Antenna directly above the Inside Antenna.• If the Outside Antenna is outside the building, use the flat Window Entry Cable to connect both rolls of cable. You can use this option during set-up and/or permanently.______Step 3: Measure Signal Strength: Outside AntennaIMPORTANT: This is the most critical step of the installation process because it will determine the overall performance of the booster system. Repeat the previous step OUTSIDE your home/oce to find best available signal strength in dBm. This is where you should place your Outside Antenna.IMPORTANT: The further apart the Inside Antenna is located from the Outside Antenna, the better. To determine the best location for your Outside Antenna, note the dBm reading in a variety of locations:Increase horizontal and/or vertical distance over 20’ for better performance.!
6CELL PHONE SIGNAL BOOSTER HOME 4G ______Measure Signal Strength: Outside Antenna (cont.)The Outside Antenna must be at least 20 feet away (horizontal or vertical) from the Inside Antenna.Outside AntennaMount LocationSignal Strength (Typical)Mounting Option is Step NumberSet-Up Time(minutes)Outside Roof/Pole Mount Best 5A 40-90Outside Wall Mount Better 5B 20-40Inside Window Mount Ok 5C 5-10!AOPTIONOPTIONOPTIONBCThree Outside Antenna mounting options:
7HOME 4G CELL PHONE SIGNAL BOOSTER ______Step 4: Connect the SystemConnect supplied cable from the booster to the Outside Antenna. See 7.1.Separate the Inside Antenna from the Outside Antenna by at least 20’. See 7.2. The more separation, the better! Do not face the Outside Antenna and the Inside Antenna towards each other. See 7.3. If both rolls of cable are needed, use cable connector. See 7.4.If the Outside Antenna is outside the building, use the flat Window Entry Cable to connect both rolls of cable. See 7.5. You can use this option during set-up and/or permanently if you don’t want to drill holes through your wall.Power up the Booster. To protect Booster from power surges, connect to a power strip. See 7.6.7.5 7.6!IMPORTANT: Once you have determined the optimal signal strength location for the Outside Antenna, temporarily mount or set the Outside Antenna in that location.1234567.17.27.37.420 FEETMINIMUM
8CELL PHONE SIGNAL BOOSTER HOME 4G ______Test System: LightsFix Any Red Light Problems (red indicates oscillation)• If you are happy with coverage, red lights don’t have to be resolved. • Solid Red = Band has shut o • Blinking Green/Red = Band has reduced gain Each light corresponds to a frequency band.No LightsBooster does not have power. Un-plug and securely re-plug in power supply. Note: Lights may be dim.IMPORTANT: To get an accurate reading of the lights, unplug and re-plug the power supply from the Booster.Band 4Band 5Band 2Band 12/13/17!SkinnyFat1. Verify Outside Antenna faces away from the Inside Antenna. See 8.2. Un-plug and re-plug in power supply.2. Verify the Inside Antenna is at least 18” from the Booster and pointed away from the Booster. Un-plug and re-plug in power supply.3. Tighten all cable connections. You may want to undo and redo the connection completely. Un-plug and re-plug in power supply.4. BEST: Increase the distance (horizontally or vertically) between the Outside and Inside antenna. Add cable if needed. Un-plug and re-plug in power supply.OUTSIDE ANTENNA: The skinny side should always face outside, towards the cell tower.8.2
9HOME 4G CELL PHONE SIGNAL BOOSTER Fix Any Orange Light Problems (orange indicates a cell tower is close by)• If you are happy with coverage, orange lights don’t have to be resolved • Solid Orange = Band has shut o • Blinking Green/Orange = Band has reduced gain. 1. If the light is solid orange, the Outside Antenna must be adjusted (see below). Wait 10 seconds between adjustments for the lights to reset. • For Roof/Pole Mount Option = Rotate the Outside Antenna away from the strongest cellular signal in small increments (45°) until the light turns green. Un-plug and re-plug power supply. • For All Other Mount Options = Change mount location. For example, if the Outside Antenna is a window mount, move the Outside Antenna to a wall outside the building to see if the lights turn green. Un-plug and re-plug power supply.2. If the light is blinking green/orange, re-locate the Outside Antenna. Un-plug and re-plug power supply.All Green Lights? = Band is set up correctly. Verify you have good coverage.If you have green lights, but poor coverage:After each step, un-plug and re-plug the power supply so the booster can update the signal reading.!• Increase separation between Inside and Outside Antennas. Un-plug and re-plug power supply.• Rotate the Outside Antenna in small increments (roof/pole mount only). Un-plug and re-plug power supply.• Move the Outside Antenna to a dierent location. Un-plug and re-plug power supply.• Change the method of mounting the Outside Antenna. Un-plug and re-plug power supply.NEED HELP? support.weboost.com 866.294.1660
10 CELL PHONE SIGNAL BOOSTER HOME 4G Mount, or use an existing pole in an optimal signal location. Watch out for power lines. See 10.1.From Outside Antenna, remove lid, bracket and blue protective film (optional). See 10.2. Attach the “L” shaped mounting bracket to the Outside Antenna. See 10.3.10.110.210.3You will need (tools not included)______Step 5: Mount Outside AntennaOption A: Outside Roof/Pole Mount - Best Signal OptionLadder1-2” diameter pole (#901117) or an existing pole Phillips-head screwdriver 10mm open-end wrench or adjustable wrench Drill (if routing cable through wall)40-90 minutes 1-2 people123
11HOME 4G CELL PHONE SIGNAL BOOSTER 11.111.211.3Rotate 45° -80dBmAttach mounting hardware to pole. See 11.1. Do not tighten nuts yet.Rotate Outside Antenna by 45 degrees while a second person notes the decibel reading inside the building. Wait 15-60 seconds for reading to register. See 11.2.Tighten nuts once you confirm booster has green lights and indoor signal strength has improved. See 11.3.456
12 CELL PHONE SIGNAL BOOSTER HOME 4G ______Step 5: Mount Outside AntennaOption B: Outside Wall Mount - Better Signal Option From Outside Antenna, remove lid and blue protective film (optional). See 12.1.Position bracket on wall and use a pencil to mark the holes. See 12.2. Drill holes using 3/16 inch bit. Use anchors, washers and screws to attach Wall Bracket. Slip Outside Antenna onto the Wall Mount Bracket to secure. See 12.3.You will need (tools not included)LadderDrill3/16 inch bitPhillips-head screwdriver20-40 minutes 1-2 people12.112.212.3123
13HOME 4G CELL PHONE SIGNAL BOOSTER If needed, remove the lid. Remove the back bracket. See 13.1 Use the provided double sided sticky tape to re-attach the lid. Slip the Outside Antenna into the Window Mount Bracket. Clean the window with the alcohol wipe. Suction cup to the inside of the window. See 13.2.The skinny side of the Outside Antenna must face outside, toward the cell tower. If the skinny side of the Outside Antenna faces inside, towards the Booster, the system will not work. See 13.3.______Step 5: Mount Outside AntennaOption C: Inside Window Mount - OK Signal OptionYou will need (tools not included) 5-10 minutes 1 person Phillips-head screwdriver13.113.213.3123IMPORTANT: Energy ecient window coatings may not make this option viable. Typically, the Outside Antenna must be in a dierent room than the inside antenna due to the separation requirements.!SkinnyFat
14 CELL PHONE SIGNAL BOOSTER HOME 4G ______Step 6: Last Steps• Route and secure the cable. Watch this video for tips http://www.youtube.com/watch?v=KyQaAvNQ3oI• To protect your system , you will want to purchase/install a lightening surge protector (#859992). This is especially important if the Outside Antenna is mounted outside. To purchase, call 866-294-1660 or visit weboost.com• After installing your system, check the lights after 24 hours to ensure no changes.• If the Outside Antenna is mounted outdoors, weatherproof connections 1” (25mm) beyond where the connections begin and end. Cover with electric tape to protect from UV rays.• Optional: To improve the aesthetic of your antennas use non-metallic paint.• If you haven’t already, be sure to register your product!NEED HELP? support.weboost.com 866.294.1660
15HOME 4G CELL PHONE SIGNAL BOOSTER ______SpecificationsEach Signal Booster is individually tested and factory set to ensure FCC compliance. The Signal Booster cannot be adjusted without factory reprogramming or disabling the hardware. The Signal Booster will amplify, but not alter incoming and outgoing signals in order to increase coverage of authorized frequency bands only. If the Signal Booster is not in use for five minutes, it will reduce gain until a signal is detected. If a detected signal is too high in a frequency band, or if the Signal Booster detects an oscillation, the Signal Booster will automatically turn the power o on that band. For a detected oscillation the Signal Booster will automatically resume normal operation after a minimum of 1 minute. After 5 (five) such automatic restarts, any problematic bands are permanently shut o until the Signal Booster has been manually restarted by momentarily removing power from the Signal Booster. Noise power, gain, and linearity are maintained by the Signal Booster’s microprocessor.The Manufacturer’s rated output power of this equipment is for single carrier operation. For situations when multiple carrier signals are present, the rating would have to be reduced by 3.5 dB, especially where the output signal is re-radiated and can cause interference to adjacent band users. This power reduction is to be by means of input power or gain reduction and not by an attenuator at the output of the device.Home 4G™Product Number 470001Model Number 460020FCC ID: PWO460020IC IC: 4726A-460020Connectors SMA-Female on the Inside Antenna / F-Female on the Outside AntennaAntenna Impedance 75 Ohms / 50 OhmsFrequency 698-716 MHz, 746-787 MHz, 824-894 MHz, 1850-1995 MHz, 1710-1755/2110-2155 MHzPassband Gain (nominal) 700 MHzBand1758.7700 MHzBand1358.6800 MHzBand 559.51700/2100 MHz Band 463.71900 MHzBand 263.720 dB Bandwidth (MHz) 700 MHzBand17700 MHzBand13800 MHzBand 51700/2100 MHzBand 41900 MHzBand 2TypicalMaximum31.835.432.135.637.939.079.983.081.985.1Power output for single cell phone (Uplink) dBm700 MHz Band17Band17700 MHz Band13Band13800 MHzBand 51700 MHzBand 41900 MHzBand 223.94 24.19 23.49 24.55 23.61Power output for single cell phone (Downlink) dBm700 MHz Band17Band17700 MHz Band13Band13800 MHzBand 52100 MHzBand 41900 MHzBand 211.64 11.92 12.1 11.9 9.5Power output for multiple received channels (Uplink) dBmNo. TonesMaximum Power700 MHz Band17Band17700 MHz Band13Band13800 MHzBand 51700 MHzBand 41900 MHzBand 22 20.7 19.9 23.4 21.2 19.13 17.1 16.3 19.9 17.7 15.54 14.6 13.8 17.4 15.2 13.05 12.7 11.9 15.4 13.3 11.16 11.1 10.3 13.9 11.7 9.5Power output for multiple received channels (Downlinklink) dBm Maximum PowerNo. Tones 700 MHzBand17700 MHzBand13800 MHzBand 52100 MHzBand 41900 MHzBand 22 12.7 13.3 11.8 11.9 12.63 9.2 9.8 8.2 8.4 9.14 6.7 7.3 5.7 5.9 6.65 4.8 5.4 3.8 4.0 4.76 3.2 3.8 2.2 2.4 3.1Noise Figure 5 dB nominalIsolation > 110 dBPower Requirements AC / DC 5V, 2.5A, w/2.5x5.5mm JackThe term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met.
16 CELL PHONE SIGNAL BOOSTER HOME 4G ______Safety Guidelines WarningsTo uphold compliance with network protection standards, all active cellular devices must maintain at least 6 feet of separation distance from Panel and Dome antennas and 4 feet of separation distance from Desktop antennas.RF Safety Warning: Any antenna used with this device must be located at least 8 inches from all persons.This is a CONSUMER device.BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have your provider’s consent. Most wireless providers consent to the use of signal boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from any person.You MUST cease operating this device immediately if requested by the FCC or a licensed wireless service provider.WARNING. E911 location information may not be provided or may be inaccurate for calls served by using this device.This device may be operated ONLY in a fixed location for in-building use.This device complies with Part 15 of FCC rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by weBoost could void the authority to operate this equipment.FOR MORE INFORMATION ON REGISTERING YOUR SIGNAL BOOSTER WITH YOUR WIRELESS PROVIDER, PLEASE SEE BELOW: Sprint: http://www.sprint.com/legal/fcc_boosters.html T-Mobile/MetroPCS: https://support.t-mobile.com/docs/DOC-9827 Verizon Wireless: http://www.verizonwireless.com/wcms/consumer/register-signal-booster.html AT&T: https://securec45.securewebsession.com/attsignalbooster.com/ U.S. Cellular: http://www.uscellular.com/uscellular/support/fcc-booster-registration.jsp
17HOME 4G CELL PHONE SIGNAL BOOSTER 2 YEAR WARRANTYweBoost Signal Boosters are warranted for two (2) years against defects in workmanship and/or materials. Warranty cases may be resolved by returning the product directly to the reseller with a dated proof of purchase.Signal Boosters may also be returned directly to the manufacturer at the consumer’s expense, with a dated proof of purchase and a Returned Material Authorization (RMA) number supplied by weBoost. weBoost shall, at its option, either repair or replace the product.This warranty does not apply to any Signal Boosters determined by weBoost to have been subjected to misuse, abuse, neglect, or mishandling that alters or damages physical or electronic properties.Replacement products may include refurbished weBoost products that have been recertified to conform with product specifications.RMA numbers may be obtained by contacting Customer Support as below.DISCLAIMER: The information provided by weBoost is believed to be complete and accurate. However, no responsibility is assumed by weBoost for any business or personal losses arising from its use, or for any infringements of patents or other rights of third parties that may result from its use.______WarrantyNEED HELP? support.weboost.com 866.294.1660
3301 East Deseret Drive, St. George, UT T. 866.294.1660www.weboost.com | support.weboost.comCopyright © 2015 weBoost. All rights reserved.weBoost products covered by U.S. patent(s) and pending application(s)For patents go to: weboost.com/us/patentsNOT AFFILIATED WITH WILSON ANTENNA 111955_Rev 02_06.08.16______Antenna Kit OptionsINSIDE ANTENNA EXPANSION KITKit 309900-50N• 2 - Wall Panel antennas• 1 - 50 ohm 3-Way SplitterKit 309905-50N• 3 - Wall Panel Antennas • 3 - 2-Way 50 Ohm SplittersKit 309902-75F• 2 - Wall Panel Antennas• 1 - 3-Way 75Ohm SplitterKit 309903-75F• 3 - Wall Panel Antennas• 3 - 2-Way 75Ohm SplittersKit 309904-75F• 1 - Wall Panel Antenna• 1 - 2-Way 75 Ohm SplitterINSIDE ANTENNA EXPANSION KITKit 301121-40010 • 50 Ohm Dome Antenna• 10’ LMR400Kit 311135-40060 • 50 Ohm Wall Panel Antenna• 60’ LMR400Kit 301151-0610• 75 Ohm Dome Antenna• 10’ RG6 CableKit 311135-5820• 50 Ohm Wall mount Panel Antenna• 20’ RG58 CableKit 301151-1110• 75 Ohm Dome Antenna• 10’ RG11 cableKit 311155-1150• 75 Ohm Wall mount Panel Antenna• 50’ RG11 CableKit 301211• Desktop Antenna w/ 5’ RG17450 Ohm Outside Antenna KitsKit 314453-5825• 50 Ohm Pole Mount Panel Antenna• 25’ RG58 CableKit 314411-5825• 50 Ohm Wide Band Directional• 25’ RG58 CableKit 301111-5850• Yagi Directional Antenna• 50’ RG58 CableKit 311129-5840• 800 MHz Yagi Directional• 40’ RG58 CableKit 311203-5820 • Omni-Directional antenna• 20’ RG58 CableKit 311124-5830• 1900 MHz Yagi Antenna• 30’ RG58 CableKit 311203-40020• Omni-Directional antenna• 20’ LMR400 CableKit 301111-400170• Yagi Directional w/ N-Female• 170’ LMR400Kit 311124-400100• 1900 MHz Yagi Directional• 100’ LMR400 CableKit 311129-400100• 800 MHz Yagi Antenna• 100’ LMR400 CableKit 314411-40075• 50 Ohm Wide Band Directional Antenna• 75’ LMR400 CableKit 314453-40075• 50 Ohm Pole Mount Panel Antenna• 75’ LMR400 CableMini-Mag 301126 w/12.5 RG174 cable-SMA75 OHM OUTSIDE ANTENNA KITSKit 301111-0675 • Yagi Directional Antenna• 75’ RG6 Cable• N-Male to F-Female adapterKit 311201-0620 • Omni Antenna w/ F-Female• 20’ RG6 CableKit 311129-0660• 800 MHz Yagi Directional• 60’ RG6 Cable• N-Male to F-Female adapterKit 311129-0650• 1900 MHz Yagi Directional• 50’ RG6 Cable• N-Male to F-Female adapterKit 314473-0640• 75 Ohm Pole Mount Panel Antenna• 40’ RG6 CableKit 311141-0620• 75 Ohm Grey Brick Antenna• 20’ RG6 CableKit 301111-11140• Yagi Directional Antenna• 140’ RG11 Cable• N-Male to F-Female adapterKit 311201-1120• Omni Directional w/ F-Female• 20’ RG11 CableKit 311129-11110• 800 MHz Yagi Directional• 110’ RG11 Cable• N-Male to F-Female adapterKit 311124-1180 • 1900 MHz Yagi Directional• 80’ RG11 Cable• N-Male to F-Female adapterKit 314473-1175• 75 Ohm Pole Mount Panel Antenna• 75’ RG11 CableKit 314475-0630• 75 Ohm Wide Band Directional• 30’ RG6 CableKit 314475-1175• 75 Ohm Wide Band Directional• 75’ RG11 CableKit 311141-1120• 75 Ohm Grey Brick Antenna• 20’ RG11 CableThe following accessories are certified by the FCC to be used with the Home 4G Booster.

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