Wireless Matrix C1K01 Mobile AVL Router User Manual Communicator 1000

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COMMUNICATOR 1000
User Manual
Wireless Matrix Corporation
12369-B Sunrise Valley Drive, Reston, VA 20191
Phone : (703) 262-0500
FAX : (703) 262-0380
www.wirelessmatrixcorp.com
Document Number 050-015-008R05
March 11, 2009
Wireless Matrix Communicator 1000
Communicator 1000 User manual
Copyright © 2009 Wireless Matrix Corporation. All rights reserved.
Printed in the United States of America
This document is proprietary to Wireless Matrix Corporation. Do not reproduce, use or disclose
without permission.
We have made every effort to ensure the accuracy of all information contained in this document.
However, Wireless Matrix Corporation makes no expressed or implied warranty or representation
based upon the enclosed information.
Revision History:
Version 1.1
Version 1.2
Version 1.3
Version 1.4
05/Mar/2009
09/Mar/2009
11/Mar/2009
16/Mar/2009
Initial Draft
Second Draft
Third Draft
Fourth Draft
Wireless Mmatrix Proprietary and Confidential
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Wireless Matrix Communicator 1000
TABLE OF CONTENTS
Regulatory Statements ..........................................................................................................4
Other Safety Precautions.......................................................................................................5
General Description .....................................................................................................................6
Network: ........................................................................................................................................7
RF Connectors ..........................................................................................................................7
Installation Instructions ......................................................................................................8
Communicator 1000 Installation Procedures ....................................................................8
Antenna Installation ...............................................................................................................9
Connection Procedure ..............................................................................................................13
System Verification List .......................................................................................................15
Potential Problems ................................................................................................................15
Warranty ......................................................................................................................................16
Return Policy...........................................................................................................................17
APPENDIX - Communicator 1000 Component List .....................................................................20
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Wireless Matrix Communicator 1000
Regulatory Statements
Read and understand the entire manual and follow the safety instructions.
The following regulatory approvals apply for the Communicator 1000:
•
•
•
FCC
FCC ID: P5IC1K01
IC
IC ID: 1478A-C1K01
PTCRB
The Wireless Matrix Communicator 1000 device emits radio frequency (RF) energy
when transmitting. Operators should maintain a safe distance from radio when
transmitting.
The Communicator 1000 meets the appropriate FCC requirements:
• Part 15 (Radio Frequency Devices)
• Part 22 (Cellular Telephones)
• Part 24 (Personal Communications Systems)
FCC Part 15 Compliance
This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry
Canada. Operation is subject to the following two conditions:
1. This device may not cause harmful interference
2. This device must accept any interference received, including interference that
may cause undesired operation.
Modifications not expressly approved by Wireless Matrix USA, Inc. could void the
user's authority to operate the equipment.
NOTE:
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
•
•
•
•
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for
help.
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Wireless Matrix Communicator 1000
Other Safety Precautions
Read and understand the complete Installation Guide, including the Safety
Precautions, prior to using the Wireless Matrix COMMUNICATOR 1000 Modem.
WARNING!
The following safety precautions must be observed during all phases of the
operation, usage, service or repair of the Communicator 1000 unit.
1. The Communicator 1000 must be operated at the voltages described in the
unit technical documentation.
2. The Communicator 1000 must not be mechanically or electrically changed or
modified. Use of all connectors should follow the guidance of the
Communicator 1000 technical documentation.
3. Replace fuse with same type and rating for protection against fire and
damage.
4. The Wireless Matrix Communicator 1000 is a Radio Frequency (RF) generating
device. Do not operate the unit when anyone is less 20cm of the antenna, as
noted in the Antenna Installation section of this guide. This could result in
personal injury.
5. Do NOT operate the Wireless Matrix Communicator 1000 unit in areas where
explosives are in use as the RF frequency could interfere with the operation,
causing hazardous conditions. Do NOT operate the Wireless Matrix
Communicator 1000 unit in areas where two-way radio communications is
prohibited.
6. Use discretion when determining the Wireless Matrix Communicator 1000
installation point. After installation, ensure that all systems are functioning
properly. Consult vehicle dealer for further information.
1.
2.
3.
4.
5.
6.
7.
CAUTION!
READ THIS MANUAL IN ITS ENTIRETY!
Keep all original Packing Materials.
Use caution when installing screws or drilling through the body of the
vehicle to avoid puncturing critical areas.
Install included grommets and weather sealant to protect cable
integrity and weatherproofing the area of penetration.
Follow the instruction enumerated in the Installation Section of this
guide to ensure proper hardware installation.
Ensure that the Wireless Matrix Communicator 1000 is installed in an
area with sufficient overhead clearance where it will NOT collide with
any other surfaces and in a location that will NOT affect the RF
transmission.
Pay close attention to the electrical power installation requirements
described in this guide. Failure to comply with the described section
could result in serious damage to the electrical system of the vehicle.
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Wireless Matrix Communicator 1000
General Description
The Wireless Matrix Communicator 1000 is a high-speed, easy-to-install, Secure
Mobile Hotspot available with either GSM or CDMA cellular technology. This futureproof, state-of-the-art device provides router functionality between 802.11b/g,
cellular, and a variety of local interfaces, including a Satellite Sidecar port for
seamless connectivity with Wireless Matrix Satellite products. The Communicator
1000 reduces fleet operational costs by tracking and improving vehicle-centric
metrics such as driver performance and safety behavior via Wireless Matrix’s
FleetOutlook web application.
At the same time, the Communicator 1000 improves workforce productivity by
enabling high-speed Internet/Intranet communications from a laptop or other
computing device – all on a single wireless plan.
The Wireless Matrix COMMUNICATOR 1000 contains a HSUPA/EDGE transceiver,
an 802.11 module and GPS receiver.
Physical Characteristics
•
Overall dimensions: 6" x4"x1.5"
•
External Cell/PCS and GPS antennas
RF
TX
RX
GPS
802.11
GSM
824-849MHz
869 to 894 MHz
1575.42MHz
2400-2473MHz
PCS
1850-1910MHz
1930-1990MHz
Environmental
•
Temperature range: -25°C to +60°C
•
Non-hermetic enclosure for in-vehicle use
Power
• Power: 9 V - 36 VDC. (13.6V nominal)
• Maximum current draw: 5A,
• 0.5A typical
• 0.05A typical in sleep mode
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Wireless Matrix Communicator 1000
Network:
HSUPA/EDGE
• Integrated module: Sierra Wireless MC8790
• Band support type: quad band module
• Support for Data Only
• SIM unique identifier: MSISDN, ICCID and IMSI
802.11
•
•
B mode
G Mode
•
•
•
•
50-channel receiver with -160 dBm sensitivity
Accuracy: <2.5m (CEP)
Rapid Acquisition typically < 3 sec
NMEA feed from any IP-based port
GPS
Connections:
Power Supply
1. PIN 1: Power
2. PIN 2: GND
3. PIN 3: Ignition, 0-36V range, typical current draw <1.5mA
Serial Connector (2x8 pins)
1. PIN 1: TX
2. PIN 2: GND
3. PIN 3: RX
RF Connectors
802.11
SMA –Reverse Polarity
GSM
1. Main SMA
2. Aux SMA
GPS
SMC
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Document Number 050-015-008R05
Installation Instructions
The following instructions explain the processes for installing the COMMUNICATOR
1000, antennas, and power cable. The installation process may vary slightly if the
vehicle’s design or accessories will not permit the execution of the steps outlined below.
The process will also vary depending on the type of antenna and the location of the
COMMUNICATOR 1000. Antennas may be adhesive or magnetic-mounted to the roof
with cabling routed through the door or drilling may be required to fasten them on.
Typical installations includes trucks or service vans
Communicator 1000 Installation Procedures
The average time for the Wireless Matrix COMMUNICATOR 1000 installation is less than
one hour.
1. The Wireless Matrix COMMUNICATOR 1000 should be mounted in a dry and
protected location
2. The Wireless Matrix COMMUNICATOR 1000 is mounted by using 4 screws
into its base. To prevent damage during installation, care should be taken
that the thread engagement of the mounting bolt be 1/2-inch or less.
3. Locate the desired installation location on the vehicle.
4. Place a piece of duct tape over the area to drill, for the antenna mount bolts
and cable access (this will prevent the drill bit from sliding and damaging the
interior surface).
5. Secure the COMMUNICATOR 1000 in place using 4 screws.
6. Plug in the black power connector on the power cable into the
COMMUNICATOR 1000. Connect the power input to the BATTERY+ and
IGNITION wires under the dashboard. Attach the GROUND wire with a zip
screw (grounding screw, # 8 x 1/2”, stainless steel machine) to a metal
grounding point convenient for servicing, under the dashboard. Use an
existing power connection from previous GPS system installations if possible.
If not, solder the connections using the following procedures:
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Document Number 050-015-008R05
a. Carefully strip a small section of each wire (the battery, ignition, and
ground wires) found in their respective locations under the dashboard in
the vehicle.
b. Insert the end of each power cable wire through each corresponding
vehicle wire, and wrap the end around the vehicle wire.
c. Solder the connection.
d. Wrap the connections with electrician tape, and then cinch a cable tie
tightly around each connection, directly over the connection point.
e. Note that in the system diagram, the ignition wire is shown colored
white, the battery wire is shown colored red, and the ground wire is
shown colored in black, for ease of identification.
7. Insure that all the cables are secure and located at a distance from the
driver’s operational area.
External antennas
Communicator 1000 uses the following antennas:
1. Antenna A -CELL band: -1dBi≤ gain ≤2dBi
-PCS band: -1dBi≤ gain ≤3dBi
2. Antenna B -CELL band: -1dBi≤ gain ≤2dBi
-PCS band: -1dBi≤ gain ≤3dBi
3. WiFi antenna (monopole) -1dBi ≤gain ≤2.5dBi
4. GPS patch antenna with internal LNA. 16dBi ≤ gain ≤26dBi
Note: The max gain requirements for the antennas, do not include the cable losses.
Antenna Installation
Ensure there is not a height obstruction. Mount the antennas so that they are level.
Ensure that the antenna has as close to a 900 line-of-sight view of the sky as is
possible. Stay away from any close tall metallic objects, as far as that is feasible. Verify
that a straight line set at 450 degrees from the plane of the truck rooftop is clearing all
surrounding metallic structures 3600 in all directions. In other words, imagine an
inverted 900 cone of unobstructed clearance with its vertex touching the antenna.
The transmit antennas must be positioned at least 20cm away from the driver’s head.
The two antennas must be kept 30cm apart.
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Document Number 050-015-008R05
Procedure if antennas require drilling:
1. Drill a 3/4” diameter hole for each antenna. Use existing mounting holes, if
available. Otherwise, start by drilling a small pilot hole, and then use a
universal drill bit to slowly enlarge the hole until the antenna connector can fit
through. Clean the roof area where the antenna will mount to get a good seal.
Use tar tape or silicone to ensure water tightness. Seat the antenna through
the hole, making sure any gasket attached to antenna seals the entire
perimeter.
2. Attach any nuts or bolts from the inside as necessary.
3. Attach antenna connectors to the COMMUNICATOR 1000.
Procedure if antennas do not require drilling:
1. Attach adhesive or magnetic-mounted antenna in the desired location.
2. Run antenna cables through the driver-side A-pillar.
3. Attach antenna connectors to the COMMUNICATOR 1000.
NOTE: DO NOT PUT ALL YOUR WEIGHT ON THE ROOF OF THE TRUCK OR APPLY
EXCESSIVE DRILLING PRESSURE. You may inadvertently put dents in the roof.
Stand on the edges of the doorway, or on top of the cowling of the hood.
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Document Number 050-015-008R05
Power Supply & Data Connectors
Use a 12V/5A min. power supply to power up the Communicator 1000. Connect the
red wire (Power) to +12V and the black wire (Ground) to GND. Connect the white wire
(Ignition) to +12V to turn on the Communicator 100.
Power Cable
Serial Cable
Fig 1
See Figure 1 for the cable connections and Figure 2 for the Power Cable details
+12V
GND
Power Supply Cable
Ignition
+12V
GND
Ignition
Red
Black
White
Fig. 2
Two 5A fuses are used on the +12V and ignition lines
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Document Number 050-015-008R05
GPS
GSM A
WLAN
GSM B
SIM
Fig. 3
Fig. 3 shows the RF Connectors and the SIM Card location
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Document Number 050-015-008R05
Connection Procedure
To operate and test this unit, a Power Supply Cable shown in fig.2 and a Serial Cable
will be needed.
A proper SIM card must be used with this device and prior to any use, the unit has to
be activated on a cell network. The SIM card can be inserted on the front side of the
Communicator 1000, by sliding the side plastic door upfront.
Connect the Serial cable terminated with a DB9 connector to a PC.
Connect the power supply cable to a 12V power supply (+12V wire and ignition wire
connected together). The power supply should be capable of handling at least 5A@
12V.
Please note that Communicator 1000 has internal super-capacitors, which will
cause the unit to take up to 1A for the first 20 seconds and then up to 5A for
15 seconds at initial power up. After the super-caps are fully charged, the current
drops in receive mode under 400mA.
Use a serial modem interface like ZOC, HYPERTEMINAL or PROCOMM PLUS with the
following settings: 115200 baud, 8 bits, No parity, 1 stop bit, Flow Control: None.
Note: Make sure that an antenna is always used in transmit mode. This is very
important as the PA in the GSM or the 802.11 cards might be damaged without a
proper load.
Once the Communicator 1000 is properly connected, turn the power supply on and wait
for the unit to boot-up. At the end of the boot-up sequence the user has to log in.
Communicator 1000 supports a large array of AT commands. Here are the more
common ones:
AT 
AT &V
Return AT OK
Verbose mode
AT~NAMVAL?0
AT+GSN
AT~PREV
Display the modem phone number (e.g. 650-237-4000)
Get the ESN Number of the module
Protocol Revision
AT!RSSI?
AT+CSQ?
RSSI valued
Signal Quality
AT!PDS?
Query Packet Data State: 1=> PPP connected. 0=> PPP inactive.
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Document Number 050-015-008R05
AT+CDV*22899
AT!STATUS
Activate modem
Get Modem status
AT+CMIP?
AT$QCMIP
AT+CBIP?
Mobile Station IP Address
Query Mobile IP Behavior
Get Base Station IP Address
ATDT#777
Makes a data call
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Document Number 050-015-008R05
System Verification List
To verify the Wireless Matrix COMMUNICATOR 1000 System is operational; follow this
checklist:
1. Verify the power source output is 9 to 36 volts. Check if the Power LED on
the top of the unit is on.
2. Verify antenna connectivity. The LEDs for GPS, Cell and WLAN should be on.
3. Attempt to send a message to the host or have the host send a message to
the vehicle.
Potential Problems
The most common problems with the Client Side Computer / laptop (CSC) are power
connections and configuration. PLEASE consult your information services department
for details in configuring your CSC.
Table 1 lists potential problems with the CSC and suggestions to correct the problems.
Table 1. Symptom and Suggestions for Potential Problems
Symptom
Power is on, but the CSC
application will not connect
to the remote host.
Suggestions
a. Check that the power cable is properly
connected to the COMMUNICATOR 1000 and
the power source.
b. Using the multi meter, verify power is 11-16
volts when the vehicle is on.
c. Check that the vehicle ignition is on and the
ignition sensor is connected properly.
d. If the problem persists, test the cable for
continuity and/or damage.
e. Check that your CSC is connected properly
via either Ethernet, serial, or 802.11.
f. Check that the Wireless Matrix
COMMUNICATOR 1000 Cable is properly
connected.
g. Contact your service provider and verify that
the Wireless Matrix COMMUNICATOR 1000
unit is commissioned and authorized for use.
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Document Number 050-015-008R05
Warranty
Wireless Matrix warrants that upon shipment to Customer from supplier’s facility and
for the Warranty Period, hereinafter defined, the Equipment shall be free from defective
materials and faulty workmanship and capable of accessing the Service ("Good Working
Order"). The warranty provided herein shall not apply to (i) hardware normally
consumed in operation such as fuses, cables, or mounting brackets, (ii) defects which,
due to no fault of Wireless Matrix, are the result of improper use or maintenance of the
Equipment, (iii) improper operation of the Equipment used with other equipment, (iv)
Equipment which, due to no fault of Wireless Matrix, has been subjected to any kind of
detrimental exposure or has been involved in any accident, fire, explosion, Act of God,
or any other cause not attributable to Wireless Matrix, (v) any Equipment which has
been altered or repaired by any party other than Wireless Matrix without Wireless
Matrix’s prior consent, (vi) any Equipment sealed against the weather whereby the seal
has been broken without Wireless Matrix’s prior consent, or (vii) any Equipment
hardware or software, including any revisions provided by Wireless Matrix, which has
been improperly stored, installed or implemented. Customer shall de-install and return
(unless otherwise directed by Wireless Matrix) the failed Equipment to Wireless Matrix.
Wireless Matrix shall return the Equipment, or a new or reconditioned unit, at Wireless
Matrix’s option, free of charge to Customer via best way ground, unless otherwise
specified by Customer (with additional costs thereof to Customer’s account), during the
one year from shipment ("Warranty Period"). Wireless Matrix's warranty obligation is
limited to restoring the Equipment to Good Working Order. The repaired or
replacement Equipment is warranted for the remainder of the original Warranty Period.
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Document Number 050-015-008R05
Return Policy
If the troubleshooting process in the Potential Problems section of this guide determines
the modem to be defective, return the unit to Wireless Matrix for repair. Contact your
service provider and request a Return Material Authorization (RMA) number. To receive
an RMA number, be prepared to provide:
1.
Customer Address
2.
Contact Name and Phone Number
3.
Serial Number
4.
P.O # (If unit is out of Warranty)
5.
Brief description of the problem
Please fill out the RMA form included in this manual and send it in the box with the unit.
To speed the handling process, please also mark the RMA number on the shipping
label. Please return the unit in its original packing to avoid damage. Ship the unit to:
Wireless Matrix Corporation
ATTN: RMA #___________
c/o Danzas Air and Ocean
1689 Grant Avenue
Blaine, WA 98230
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Document Number 050-015-008R05
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Document Number 050-015-008R05
RMA form (continued)
RMA Form
BELOW IS FOR COMPLETION BY WIRELESS MATRIX
Dead on Arrival
In Warranty
Replacement Unit(s)
Transceiver Serial #
Date Received
Out of Warranty (please supply Purchase Order)
Antenna Serial #
Failure Type (Category & Code)
Date Shipped
Problem Description and Actions Taken (Factory use Only)
Wireless Mmatrix Proprietary and Confidential
Date/Tech Initials
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Document Number 050-015-008R05
APPENDIX - Communicator 1000 Component List
Wireless Matrix Communicator 1000 Component Name
Part Number
Wireless Matrix Communicator 1000
917-001-xxxx
Power Cable
800-120-0243
Main Antenna
QT10
Auxiliary Antenna
FG-TC-21XLSMAMG4
Serial cable
Required Components
Cordless Drill
Cable Connectors and Butt End Connector
5/16-inch and 1/2-inch Drill Bits
Clear Silicone - Outdoor Sealant
Socket Set
Laptop (CSC)
Recommended Tools & Supplies
RS-232 Pin Extractor
Wire Stripper/Crimp Tool
Wire Cutter
Split Loom (Wire Organizer)
DB9/Male to DB9/Female, 4-foot (CSC, DB9 Straight Through
Extension Cable)
Cable Ties (Tie Wraps)
Duct Tape
Multi-Meter (for Power and Continuity Testing)
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