Wistron TP00076DUC Notebook Computer User Manual User Guide 1

Wistron Corporation Notebook Computer User Guide 1

User Manual User Guide-1

User GuideMachine Types: 20LD, 20LE, 20LF, and 20LG
Note: Before using this information and the product it supports, ensure that you read and understand the following: • Safety and Warranty Guide• Setup Guide• “Important safety information” on page vThe latest Safety and Warranty Guide, Setup Guide, and the Regulatory Notice are available on the Lenovo Support Web site at:http://www.lenovo.com/supportFirst Edition (January 2018)© Copyright Lenovo 2018. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS- 35F-05925.
ContentsImportant safety information . . . . . . vRead this first. . . . . . . . . . . . . . . . . vImportant information about using your computer . . vConditions that require immediate action . . . . . . viiService and upgrades . . . . . . . . . . . . viiiPower cords and power adapters . . . . . . . . . ixExtension cords and related devices. . . . . . . . ixPlugs and outlets . . . . . . . . . . . . . . . xPower supply statement . . . . . . . . . . . . xExternal devices . . . . . . . . . . . . . . . xiGeneral battery notice . . . . . . . . . . . . . xiNotice for built-in rechargeable battery. . . . . . . xiNotice for non-rechargeable coin-cell battery . . . . xiiHeat and product ventilation . . . . . . . . . . xiiiElectrical current safety information . . . . . . . xivLiquid crystal display (LCD) notice . . . . . . . . xvUsing headphones or earphones . . . . . . . . . xvChoking hazard notice . . . . . . . . . . . . . xvPlastic bag notice . . . . . . . . . . . . . . . xvGlass parts notice . . . . . . . . . . . . . . xviChapter 1. Product overview . . . . . . 1Computer controls, connectors, and indicators . . . 1Front view . . . . . . . . . . . . . . . . 1Left-side view. . . . . . . . . . . . . . . 3Right-side view . . . . . . . . . . . . . . 3Rear view . . . . . . . . . . . . . . . . 5Bottom view . . . . . . . . . . . . . . . 6Status indicators . . . . . . . . . . . . . 6Important product information . . . . . . . . . . 8Machine type and model information. . . . . . 8FCC ID and IC Certification number . . . . . . 9Labels for the Windows operating systems . . . 9Computer features. . . . . . . . . . . . . . 10Computer specifications . . . . . . . . . . . 11Operating environment . . . . . . . . . . . . 11Lenovo programs . . . . . . . . . . . . . . 12Accessing Lenovo programs . . . . . . . . 12An introduction to Lenovo programs . . . . . 12Chapter 2. Using your computer . . . 15Registering your computer . . . . . . . . . . 15Frequently asked questions . . . . . . . . . . 15Operating modes . . . . . . . . . . . . . . 16Using the multi-touch screen . . . . . . . . . 18Using the special keys . . . . . . . . . . . . 20Using the ThinkPad pointing device . . . . . . . 22ThinkPad pointing device overview . . . . . 22Using the TrackPoint pointing device. . . . . 23Using the trackpad. . . . . . . . . . . . 24Using the trackpad touch gestures . . . . . 25Customizing the ThinkPad pointing device . . 25Replacing the cap on the pointing stick . . . . 26Power management . . . . . . . . . . . . . 26Using the ac power adapter . . . . . . . . 26Using the battery . . . . . . . . . . . . 27Managing the battery power . . . . . . . . 28Power-saving modes . . . . . . . . . . . 28Cabled Ethernet connections . . . . . . . . . 29Wireless connections . . . . . . . . . . . . 29Using the wireless-LAN connection . . . . . 29Using the wireless-WAN connection . . . . . 30Using the Bluetooth connection. . . . . . . 30Using the NFC devices . . . . . . . . . . 31Using the Airplane mode . . . . . . . . . 31Using audio features . . . . . . . . . . . . . 32Using the cameras. . . . . . . . . . . . . . 32Using an external display . . . . . . . . . . . 33Traveling with your computer . . . . . . . . . 35Chapter 3. Enhancing your computer . . . . . . . . . . . . . . . . 37Finding ThinkPad options . . . . . . . . . . . 37ThinkPad Pen Pro . . . . . . . . . . . . . . 37Chapter 4. Accessibility, ergonomic, and maintenance information . . . . . 41Accessibility information . . . . . . . . . . . 41Ergonomic information . . . . . . . . . . . . 43Cleaning and maintenance . . . . . . . . . . 44Chapter 5. Security . . . . . . . . . . 47Using passwords . . . . . . . . . . . . . . 47Passwords introduction . . . . . . . . . . 47Setting, changing, or removing a password . . 48Hard disk security . . . . . . . . . . . . . . 49Setting the security chip . . . . . . . . . . . 49Using the fingerprint reader . . . . . . . . . . 50Deleting data from your storage drive . . . . . . 52Using firewalls . . . . . . . . . . . . . . . 53Protecting data against viruses . . . . . . . . . 53Chapter 6. Advanced configuration . . . . . . . . . . . . . . 55© Copyright Lenovo 2018 i
Installing the Windows 10 operating system . . . . 55Installing device drivers . . . . . . . . . . . . 56Using the ThinkPad Setup program . . . . . . . 56Configuring ThinkPad Setup . . . . . . . . 57Changing the startup sequence . . . . . . . 57Updating the UEFI BIOS. . . . . . . . . . 58BIOS menu. . . . . . . . . . . . . . . 58Using system management . . . . . . . . . . 69Chapter 7. Troubleshooting computer problems . . . . . . . . . . 71General tips for preventing problems . . . . . . 71Diagnosing problems with Lenovo Companion. . . 71Troubleshooting . . . . . . . . . . . . . . 72Computer stops responding . . . . . . . . 72Spills on the keyboard . . . . . . . . . . 72Error messages . . . . . . . . . . . . . 73Beep errors. . . . . . . . . . . . . . . 74Memory module problems . . . . . . . . . 75Ethernet problems . . . . . . . . . . . . 76Wireless-LAN problem . . . . . . . . . . 77Wireless-WAN problem . . . . . . . . . . 77Bluetooth problem . . . . . . . . . . . . 77ThinkPad pointing device problems . . . . . 77Keyboard problems . . . . . . . . . . . 78Computer screen problems . . . . . . . . 78External monitor problems . . . . . . . . . 80Audio problems . . . . . . . . . . . . . 81Fingerprint reader problems . . . . . . . . 83Battery problems . . . . . . . . . . . . 83ac power adapter problem . . . . . . . . . 83Power problems . . . . . . . . . . . . . 84Power button problem . . . . . . . . . . 84Boot problems . . . . . . . . . . . . . 84Sleep and hibernation problems . . . . . . 84Solid-state drive problem . . . . . . . . . 85ThinkPad Pen Pro problem . . . . . . . . 86Software problem . . . . . . . . . . . . 86USB problem . . . . . . . . . . . . . . 86Chapter 8. Recovery information . . . 87Resetting your computer . . . . . . . . . . . 87Using advanced startup options . . . . . . . . 87Recovering your operating system if Windows 10 fails to start . . . . . . . . . . . . . . . . 87Creating and using a recovery USB drive . . . . . 88Chapter 9. Replacing devices . . . . . 89Customer Replaceable Units. . . . . . . . . . 89Static electricity prevention . . . . . . . . . . 89Disabling the built-in battery . . . . . . . . . . 90Replacing the nano-SIM card . . . . . . . . . 90Replacing the base cover assembly . . . . . . . 91Replacing the wireless-WAN card. . . . . . . . 92Replacing the M.2 solid-state drive . . . . . . . 94Replacing the coin-cell battery . . . . . . . . . 96Replacing the speaker assembly . . . . . . . . 97Replacing the pen charger . . . . . . . . . . 99Chapter 10. Getting support. . . . . . 101Before you contact Lenovo . . . . . . . . . . 101Getting help and service . . . . . . . . . . . 101Lenovo Support Web site . . . . . . . . . 102Calling Lenovo . . . . . . . . . . . . . 102Purchasing additional services . . . . . . . . . 103Appendix A. Supplemental information about the Ubuntu operating system . . . . . . . . . . . . . . . . . 105Appendix B. Regulatory information . . . . . . . . . . . . . . . 107Certification-related information . . . . . . . . 107Regulatory labels . . . . . . . . . . . . . . 107Wireless-related information . . . . . . . . . . 107Wireless interoperability . . . . . . . . . . 107Usage environment and your health . . . . . 108Locating the UltraConnect wireless antennas. . . . . . . . . . . . . . . . 108Wireless-radio compliance information . . . . 108Locating wireless regulatory notices . . . . . 109TCO certification . . . . . . . . . . . . . . 109Export classification notice . . . . . . . . . . 109Electronic emission notices . . . . . . . . . . 109Federal Communications Commission Declaration of Conformity . . . . . . . . . 109Industry Canada Class B emission compliance statement . . . . . . . . . . 110European Union conformity . . . . . . . . 110German Class B compliance statement. . . . 110Japan VCCI Class B compliance statement . . . . . . . . . . . . . . . 111Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase . . . . . . . . . . . . . . . . . 111Japan notice for ac power cord . . . . . . . 111Lenovo product service information for Taiwan . . . . . . . . . . . . . . . . 112Eurasian compliance mark . . . . . . . . . . 112Brazil audio notice . . . . . . . . . . . . . . 112Appendix C. WEEE and recycling statements . . . . . . . . . . . . . . . 113ii User Guide
General recycling information . . . . . . . . . 113Important WEEE information . . . . . . . . . . 113Japan recycling statements . . . . . . . . . . 114Recycling information for Brazil. . . . . . . . . 114Battery recycling information for the European Union . . . . . . . . . . . . . . . . . . . 115Battery recycling information for Taiwan . . . . . 116Battery recycling information for the United States and Canada . . . . . . . . . . . . . . . . 116Recycling information for China . . . . . . . . 116Appendix D. Restriction of Hazardous Substances (RoHS) Directive . . . . . 117Appendix E. ENERGY STAR model information . . . . . . . . . . . . . . . 121Appendix F. Notices . . . . . . . . . . 123Appendix G. Trademarks . . . . . . . 125© Copyright Lenovo 2018 iii
iv User Guide
Important safety informationNote: Read the important safety information first.Read this firstThis information can help you safely use your notebook computer. Follow and retain all information included with your computer. The information in this document does not alter the terms of your purchase agreement or the Limited Warranty. For more information, see "Warranty Information" in the Safety and Warranty Guide that comes with your computer.Customer safety is important. Our products are developed to be safe and effective. However, personal computers are electronic devices. Power cords, power adapters, and other features can create potential safety risks that can result in physical injury or property damage, especially if misused. To reduce these risks, follow the instructions included with your product, observe all warnings on the product and in the operating instructions, and review the information included in this document carefully. By carefully following the information contained in this document and provided with your product, you can help protect yourself from hazards and create a safer computer work environment.Note: This information includes references to power adapters and batteries. In addition to notebook computers, some products (such as speakers and monitors) ship with external power adapters. If you have such a product, this information applies to your product. In addition, computer products contain a coin-sized internal battery that provides power to the system clock even when the computer is unplugged, so the battery safety information applies to all computer products.Important information about using your computerEnsure that you follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause the computer to fail.Protect yourself from the heat that your computer generates.When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. • Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended time.• Periodically take hands from using the keyboard by lifting your hands from the palm rest.© Copyright Lenovo 2018 v
Protect yourself from the heat generated by the ac power adapter.When the ac power adapter is connected to an electrical outlet and your computer, it generates heat.Extended contact with your body, even through clothing, may cause a skin burn. • Do not place the ac power adapter in contact with any part of your body while it is in use.• Never use it to warm your body.Prevent your computer from getting wet.To avoid spills and the danger of electrical shock, keep liquids away from your computer.Protect the cables from being damaged.Applying strong force to cables may damage or break them.Route communication lines, or the cables of an ac power adapter, a mouse, a keyboard, a printer, or any other electronic device, so that they cannot be walked on, tripped over, pinched by your computer or other objects, or in any way subject to treatment that could interfere with the operation of your computer.Protect your computer and data when moving it.Before moving a computer equipped with a hard disk drive, do one of the following: • Turn it off.• Put it in sleep mode.• Put it in hibernation mode.This helps to prevent damage to the computer, and possible loss of data.vi User Guide
Handle your computer gently.Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.Carry your computer carefully.• Use a quality carrying case that provides adequate cushioning and protection.• Do not pack your computer in a tightly packed suitcase or bag.• Before putting your computer in a carrying case, make sure that it is off, in sleep mode, or in hibernation mode. Do not put a computer in a carrying case while it is turned on.Conditions that require immediate actionProducts can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer.As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking, or hissing. These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner. Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself. Contact the Customer Support Center for further guidance. For a list of Service and Support phone numbers, see the following Web site: http://www.lenovo.com/support/phoneFrequently inspect your computer and its components for damage or wear or signs of danger. If you have any question about the condition of a component, do not use the product. Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if necessary.In the unlikely event that you notice any of the following conditions, or if you have any safety concerns with your product, stop using the product and unplug it from the power source and telecommunication lines until you can speak to the Customer Support Center for further guidance.© Copyright Lenovo 2018 vii
• Power cords, plugs, power adapters, extension cords, surge protectors, or power supplies that are cracked, broken, or damaged.• Signs of overheating, smoke, sparks, or fire.• Damage to a battery (such as cracks, dents, or creases), discharge from a battery, or a buildup of foreign substances on the battery.• A cracking, hissing, or popping sound, or strong odor that comes from the product. • Signs that liquid has been spilled or an object has fallen onto the computer product, the power cord, or power adapter.• The computer product, power cord, or power adapter has been exposed to water. • The product has been dropped or damaged in any way. • The product does not operate normally when you follow the operating instructions.Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo®, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.Service and upgradesDo not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation. Only use a Service Provider who is approved to repair your particular product.Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred to as options. Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center.Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.CAUTION: Hazardous moving parts. Keep fingers and other body parts away.CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.viii User Guide
Power cords and power adaptersDANGERUse only the power cords and power adapters supplied by the product manufacturer.The power cords shall be safety approved. For Germany, it shall be H03VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly.Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.Always route power cords so that they will not be walked on, tripped over, or pinched by objects.Protect power cords and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating.Ensure that all power cord connectors are securely and completely plugged into receptacles.Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such as deformed plastic) at the ac input pins or anywhere on the power adapter.Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way.To prevent possible overheating, do not cover the power adapter with clothing or other objects when the power adapter is plugged into an electrical outlet.Extension cords and related devicesEnsure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.© Copyright Lenovo 2018 ix
Plugs and outletsDANGERIf a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings.Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the equipment. Do not fully extend power cords in a way that will stress the cords.Be sure that the power outlet provides the correct voltage and current for the product you are installing.Carefully connect and disconnect the equipment from the electrical outlet.Power supply statementDANGERNever remove the cover on a power supply or any part that has the following label attached.Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.xUser Guide
External devicesCAUTION: Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.General battery noticeDANGERBatteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. A battery other than the one specified by Lenovo, or a disassembled or modified battery is not covered by the warranty.Battery abuse or mishandling can cause overheat, liquid leakage, or an explosion. To avoid possible injury, do the following: • Do not open, dissemble, or service any battery.• Do not crush or puncture the battery.• Do not short-circuit the battery, or expose it to water or other liquids.• Keep the battery away from children.• Keep the battery away from fire.Stop using the battery if it is damaged, or if you notice any discharge or the buildup of foreign materials on the battery leads.Store the rechargeable batteries or products containing the rechargeable batteries at room temperature, charged to approximately 30 to 50% of capacity. We recommend that the batteries be charged about once per year to prevent overdischarge.Do not put the battery in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations.Notice for built-in rechargeable batteryDANGERDo not attempt to remove or replace the built-in rechargeable battery. Replacement of the battery must be done by a Lenovo-authorized repair facility or technician.Only recharge the battery strictly according to instructions included in the product documentation.The Lenovo-authorized repair facilities or technicians recycle Lenovo batteries according to local laws and regulations.© Copyright Lenovo 2018 xi
Notice for non-rechargeable coin-cell batteryDANGERIf the coin-cell battery is incorrectly replaced, there is danger of an explosion. The battery contains a small amount of harmful substance.Do not heat to more than 100°C (212°F).The following statement applies to users in the state of California, U.S.A.California Perchlorate Information:Products containing manganese dioxide lithium coin-cell batteries may contain perchlorate.Perchlorate Material - special handling may apply, See http://www.dtsc.ca.gov/hazardouswaste/ perchloratexii User Guide
Heat and product ventilationDANGERComputers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time. When you use the keyboard, avoid keeping your palms on the palm rest for a prolonged period of time. Your computer generates some heat during normal operation. The amount of heat depends on the amount of system activity and the battery charge level. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. Periodically take breaks from using the keyboard by lifting your hands from the palm rest; and be careful not to use the keyboard for any extended length of time.• Do not operate your computer or charge the battery near flammable materials or in explosive environments.• Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features.• When the ac power adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac power adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.For your safety, always follow these basic precautions with your computer: • Keep the cover closed whenever the computer is plugged in.• Regularly inspect the outside of the computer for dust accumulation.• Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas.• Do not restrict or block any ventilation openings.• Do not operate your computer inside furniture, as this might increase the risk of overheating.• Airflow temperatures into the computer should not exceed 35°C (95°F).© Copyright Lenovo 2018 xiii
Electrical current safety informationDANGERElectric current from power, telephone, and communication cables is hazardous.To avoid a shock hazard: • Do not use your computer during a lightning storm.• Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.• Connect all power cords to a properly wired and grounded electrical outlet.• Connect to properly wired outlets any equipment that will be attached to this product.• Whenever possible, use one hand only to connect or disconnect signal cables.• Never turn on any equipment when there is evidence of fire, water, or structural damage.• Disconnect the attached power cords, battery, and all the cables before you open the device covers, unless instructed otherwise in the installation and configuration procedures.• Do not use your computer until all internal parts enclosures are fastened into place. Never use the computer when internal parts and circuits are exposed.DANGERConnect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices.To connect: 1. Turn everything OFF.2. First, attach all cables to devices.3. Attach signal cables to connectors.4. Attach power cords to outlets.5. Turn devices ON.To disconnect: 1. Turn everything OFF.2. First, remove power cords from outlets.3. Remove signal cables from connectors.4. Remove all cables from devices.The power cord must be disconnected from the wall outlet or receptacle before installing all other electrical cables connected to the computer.The power cord may be reconnected to the wall outlet or receptacle only after all other electrical cables have been connected to the computer.DANGERDuring electrical storms, do not perform any replacement and do not connect the telephone cable to or disconnect it from the telephone outlet on the wall.xiv User Guide
Liquid crystal display (LCD) noticeCAUTION: The liquid crystal display (LCD) is made of glass, and rough handling or dropping the computer can cause the LCD to break. If the LCD breaks and the internal fluid gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes; if any symptoms are present after washing, get medical care.Note: For products with mercury-containing fluorescent lamps (for example, non-LED), the fluorescent lamp in the liquid crystal display (LCD) contains mercury; dispose of according to local, state, or federal laws.Using headphones or earphonesCAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level.Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2. The headphone output connector of your computer complies with EN 50332-2 Sub clause 7. This specification limits the computer’s maximum wide band true RMS output voltage to 150 mV. To help protect against hearing loss, ensure that the headphones or earphones you use also comply with EN 50332-2 (Clause 7 limits) for a wide band characteristic voltage of 75 mV. Using headphones that do not comply with EN 50332- 2 can be dangerous due to excessive sound pressure levels.If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1. If different headphones or earphones are used, ensure that they comply with EN 50332-1 (Clause 6.5 Limitation Values). Using headphones that do not comply with EN 50332-1 can be dangerous due to excessive sound pressure levels.Choking hazard noticeCHOKING HAZARD – Product contains small parts.Keep away from children under three years.Plastic bag noticeDANGERPlastic bags can be dangerous. Keep plastic bags away from babies and children to avoid danger of suffocation.© Copyright Lenovo 2018 xv
Glass parts noticeCAUTION: Some parts of your product may be made of glass. This glass could break if the product is dropped on a hard surface or receives a substantial impact. If glass breaks, do not touch or attempt to remove it. Stop using your product until the glass is replaced by trained service personnel.xvi User Guide
Chapter 1. Product overviewThis chapter provides basic information to help you get familiar with your computer.Computer controls, connectors, and indicatorsThis section introduces hardware features of the computer.Front view1 Ambient light sensor 2 Infrared camera (available on some models)3 Conventional camera (available on models with the infrared camera)4 Microphones© Copyright Lenovo 2018 1
5 Conventional camera with camera shutter (available on some models)6 Multi-touch screen7 TrackPoint® pointing stick 8 TrackPoint buttons9 Trackpad 10 Fingerprint reader11 NFC label (available on some models)1 Ambient light sensorThe ambient light sensor detects the surrounding light conditions. Then the computer adjusts the screen brightness and the keyboard backlight mode accordingly.2 Infrared camera (available on some models)The infrared camera provides a personal and secure way for you to sign in to your computer with face authentication. After setting the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password. For more information, see “Using the cameras” on page 32.3 Conventional camera (available on models with the infrared camera)The camera enables you to take pictures or hold a video conference. It also works with the infrared camera for face authentication. For more information, see “Using the cameras” on page 32.4 MicrophonesThe microphones capture sound and voice when used with a program capable of handling audio.5 Conventional camera with camera shutter (available on some models)The camera enables you to take pictures or hold a video conference. You can use the camera shutter to cover (slide to the right) or unveil (slide to the left) the camera lens. For more information, see “Using the cameras” on page 32.6 Multi-touch screenThe multi-touch screen enables you to use your computer with simple touch gestures. For more information, see “Using the multi-touch screen” on page 18.ThinkPad pointing device7 TrackPoint pointing stick8 TrackPoint buttons9 TrackpadYour computer is equipped with the Lenovo-unique ThinkPad® pointing device. For more information, see “Using the ThinkPad pointing device” on page 22.10 Fingerprint readerFingerprint authentication provides simple and secure user access by associating your fingerprint with a password. For more information, see “Using the fingerprint reader” on page 50.11 NFC label (available on some models)Near field communication (NFC) is a high-frequency and short-range wireless communication technology. By using NFC, you can establish radio communications between your computer and another NFC-enabled device over a few centimeters or inches. For more information about the NFC feature, see “Using the NFC devices” on page 31.2User Guide
Left-side view1 USB-C™ connectors (Thunderbolt™ 3 compatible) 2 Always On USB 3.1 connector Gen 11 USB-C connectors (Thunderbolt 3 compatible)The USB-C connectors on your computer support both the USB Type-C™ standard and the Thunderbolt 3 technology. With an appropriate USB-C cable connected, you can use the connector to transfer data, charge your device, or connect your computer to external displays.The two USB-C connectors both work as the power connector. Use the shipped USB-C power adapter and power cord to connect the computer to ac power through the USB-C connector.Lenovo provides various USB-C accessories to help you expand your computer functionality. For more information, go to:http://www3.lenovo.com/us/en/accessories-and-upgrades/c/ACCESSORY?menu-id=Accessories_UpgradesNote: When the battery power is below 10%, the USB-C accessories connected to the USB-C connector might not work correctly.2 Always On USB 3.1 connector Gen 1By default, the Always On USB 3.1 connector Gen 1 enables you to charge USB-compatible devices in the following situations: • When your computer is on or in sleep mode• When your computer is off or in hibernation mode, but connected to ac powerAttention: When you attach a USB cable to this connector, ensure that the USB mark is facing upward. Otherwise the connector might get damaged.To charge these devices when the computer is off or in hibernation mode, and the computer is not connected to ac power, do the following: 1. Start the Lenovo Companion program. See “Accessing Lenovo programs” on page 12.2. Click Hardware Settings ➙ Power.3. Follow the instructions on the screen to make your preferred setting.Right-side view1 ThinkPad Pen Pro 2 Power button3 Audio connector 4 Mini Ethernet connector5 USB 3.1 connector Gen 1 6 HDMI™ connector7 Security-lock slotChapter 1.Product overview 3
1 ThinkPad Pen ProThe ThinkPad Pen Pro is similar in size and shape to an actual ink pen, so touch actions and on-screen writing feel comfortable. Its high-level pressure sensitivity provides precise content creation. Click and eraser buttons are built into the pen and provide additional functionality to interact with data.For more information, see “ThinkPad Pen Pro” on page 37.2 Power buttonPress the power button to turn on the computer or put the computer into sleep mode.To turn off the computer, open the Start menu, click Power, and then click Shut down.If your computer is unresponsive, you can turn off the computer by pressing and holding the power button for four or more seconds. If the computer cannot be turned off, see “Computer stops responding” on page 72.You also can define what the power button does. For example, by pressing the power button, you can turn off the computer or put the computer into sleep or hibernation mode. To change what the power button does, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.2. Click Power Options ➙ Choose what the power buttons do.3. Follow the instructions on the screen.3 Audio connectorYou can connect headphones or a headset with a 3.5-mm (0.14-inch), 4-pole plug to the audio connector to listen to the sound from the computer.If you are using a headset with a function switch, do not press this switch while using the headset. If you press the switch, the headset microphone is disabled, and the integrated microphones on the computer is enabled instead. Note: The audio connector does not support a conventional microphone.4 Mini Ethernet connectorThe mini Ethernet connector makes your computer thinner than the ones with a standard Ethernet connector. To connect your computer to a local area network (LAN) through the mini Ethernet connector, you need an Ethernet extension adapter. The Ethernet extension adapter is available as an option and shipped with some computer models. For information about using and purchasing the Ethernet extension adapter, see “Cabled Ethernet connections” on page 29.DANGERTo avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet extension adapter.5 USB 3.1 connector Gen 1Connect USB-compatible devices, such as a USB keyboard, USB mouse, USB storage device, or USB printer.4User Guide
Attention: When you attach a USB cable to this connector, ensure that the USB mark is facing upward. Otherwise the connector might get damaged.6 High-Definition Multimedia Interface (HDMI) connectorThe HDMI connector is a digital audio and video interface. It enables you to connect your computer to a compatible digital audio device or video monitor, such as a high-definition television (HDTV).7 Security-lock slotTo protect your computer from theft, lock your computer to a desk, table, or other fixtures through a security cable lock designed to fit the security-lock slot on your computer.Note: The slot supports cable locks that conform to the Kensington MicroSaver® lock standards (using T- bar™ locking technology) and MiniSaver® lock standards (using Cleat™ locking technology). You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device and security feature. Cable locks for your product are available from Lenovo at https:// www.lenovoquickpick.com/.Rear view1 Fan louvers 2 MicroSD card slot3 Nano-SIM-card slot1 Fan louversThe fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor. Note: To ensure proper airflow, do not place any obstacles in front of the fan louvers.2 MicroSD card slotYou can insert a microSD card into the microSD card slot for data access or storage.Attention: While transferring data to or from a microSD card, do not put your computer into sleep or hibernation mode before the data transfer is completed. Otherwise, your data could get damaged.To remove a microSD card, do the following: 1. Click the triangular icon in the Windows notification area to show hidden icons.2. Right-click the Safely Remove Hardware and Eject Media icon.3. Select the corresponding item to eject the card from the Windows operating system.4. Press the card to eject it from your computer.Chapter 1.Product overview 5
5. Remove the card and store it safely for future use. Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, and then insert it again.The installation and replacement procedure of the microSD card is the same as that of the nano-SIM card. To install or replace the microSD card, see “Replacing the nano-SIM card” on page 90.3 Nano-SIM-card slotIf your computer supports the wireless wide area network (WAN) feature, a nano Subscriber Identification Module (SIM) card might be required to establish wireless-WAN connections. Depending on the country or region of delivery, a nano-SIM card might be shipped with the computer.To install or replace the nano-SIM card, see “Replacing the nano-SIM card” on page 90.Bottom view1 Fan louvers 2 Speakers 3 Emergency-reset hole1 Fan louversThe fan louvers and internal fan enable air to circulate in the computer to ensure proper cooling, especially the cooling of the microprocessor.2 SpeakersYour computer is equipped with a pair of stereo speakers.3 Emergency-reset holeIf the computer stops responding and you cannot turn it off by pressing the power button, remove the ac power adapter and insert a straightened paper clip into the emergency-reset hole to reset the computer.Status indicatorsThis topic provides information about locating and identifying the various status indicators on your computer.6User Guide
Note: Depending on the model, your computer might look different from the following illustrations.1 Camera status indicatorWhen this indicator is on, the camera is in use.2 Fn Lock indicatorThis indicator shows the status of Fn Lock function. For more information, see “Using the special keys” on page 20.3 Speaker-mute indicatorWhen this indicator is on, the speakers are muted.4 Microphone-mute indicatorWhen this indicator is on, the microphones are muted.Chapter 1.Product overview 7
5 Fingerprint reader indicatorThis indicator shows the status of fingerprint reader. For more information, see “Using the fingerprint reader” on page 50.6 Caps Lock indicatorWhen this indicator is on, you can type uppercase letters by directly pressing the letter keys.7 ac power status indicatorThis indicator shows the ac power and battery power status of the computer. • White: connected to ac power (battery power 90%–100%)• Amber: connected to ac power (battery power 0%–90%)• Off: not connected to ac power8 9 System status indicatorsThe indicator in the ThinkPad logo on the computer lid and the indicator in the power button show the system status of your computer. • Blinks for three times: The computer is initially connected to power.• On: The computer is on (in normal mode).• Off: The computer is off or in hibernation mode.• Blinks quickly: The computer is entering sleep or hibernation mode.• Blinks slowly: The computer is in sleep mode.Important product informationThis section provides information to help you locate the following: • Machine type and model information• FCC ID and IC Certification information• Windows operating systems informationMachine type and model informationWhen you contact Lenovo for help, the machine type and model information helps the technicians to identify your computer and provide faster service.8User Guide
The following illustration shows where to find the machine type and model information of your computer. FCC ID and IC Certification numberYou can find the FCC and IC Certification information through one of the following methods: • Through an electronic-label screen (E-label screen) preinstalled on your computer. To view the E-label screen, see “Regulatory labels” on page 107.• On a physical label attached to the outside of your computer shipping carton.Labels for the Windows operating systemsWindows® 10 Genuine Microsoft® label: Your computer might have a Genuine Microsoft label affixed to its cover depending on the following factors: • Your geographic location• Date when your computer was manufactured• Version of Windows 10 that is preinstalledGo to https://www.microsoft.com/en-us/howtotell/Hardware.aspx for illustrations of the various types of Genuine Microsoft labels. • In the People’s Republic of China, the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10.• In other countries and regions, the Genuine Microsoft label is required only on computer models licensed for Windows 10 Pro.The absence of a Genuine Microsoft label does not indicate that the preinstalled Windows version is not genuine. For details on how to tell whether your preinstalled Windows product is genuine, refer to the information provided by Microsoft at:https://www.microsoft.com/en-us/howtotell/default.aspxThere are no external, visual indicators of the Product ID or Windows version for which the computer is licensed. Instead, the Product ID is recorded in the computer firmware. Whenever a Windows 10 product is Chapter 1.Product overview 9
installed, the installation program checks the computer firmware for a valid, matching Product ID to complete the activation.In some cases, an earlier Windows version might be preinstalled under the terms of the Windows 10 Pro license downgrade rights.Computer featuresThe computer features introduced in this topic cover various models. Some computer features might be available only on specific models.Computer color• Black or silverMicroprocessorTo view the microprocessor information of your computer, right-click the Start button and then select System.Memory• Type: low power double data rate 3 (DDR3) synchronous dynamic random access memory (SDRAM), soldered on the system board• Maximum size: 16 GBStorage device• M.2 solid-state driveDisplay• Brightness control• In-Plane Switching (IPS) technology• Display size: 355.6 mm (14 inches)• Display resolution: 1920 x 1080 pixels or 2560 x 1440 pixels• Multi-touch technologyKeyboard• Six-row backlit keyboard• Function keys• ThinkPad pointing device (including the TrackPoint pointing device and trackpad)Connectors and slots• Always On USB 3.1 connector Gen 1• Audio connector• HDMI connector• MicroSD card slot• Mini Ethernet connector• Nano-SIM-card slot• Two USB-C connectors (Thunderbolt 3 compatible; both work as power connectors)• USB 3.1 connector Gen 110 User Guide
Security features• Conventional camera with camera shutter (available on some models)• Face authentication (available on models with the infrared camera)• Fingerprint reader• Password• Security-lock slotWireless features• Bluetooth• NFC• Wireless local area network (WLAN)• Wireless wide area network (WWAN, available on some models)• Global Positioning System (GPS, available on models with the wireless-WAN card)Others• Ambient light sensor• Camera• Microphones• ThinkPad Pen ProComputer specificationsSize• Width: 333 mm (13.1 inches)• Depth: 229 mm (9.0 inches)• Thickness: 15.35 mm (0.6 inches) to 17.05 mm (0.67 inches)Maximum heat output (depending on the model)• 45 W (154 Btu/hr)• 65 W (222 Btu/hr)Power source (ac power adapter)• Sine-wave input at 50 Hz to 60 Hz• Input rating of the ac power adapter: 100 V to 240 V ac, 50 Hz to 60 HzOperating environmentMaximum altitude (without pressurization)• 3048 m (10 000 ft)Temperature• At altitudes up to 2438 m (8000 ft) – Operating: 5°C to 35°C (41°F to 95°F)Chapter 1.Product overview 11
– Storage: 5°C to 43°C (41°F to 109°F)• At altitudes above 2438 m (8000 ft) – Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F)Note: When you charge the battery, its temperature must be at least 10°C (50°F).Relative humidity• Operating: 8% to 95% at wet-bulb temperature 23°C (73°F)• Storage: 5% to 95% at wet-bulb temperature 27°C (81°F)If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.Attention: • Keep electrical appliances such as electric fans, radio, air conditioners, and microwave ovens away from the computer. The strong magnetic fields generated by these appliances can damage the monitor and data on the internal storage drive.• Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on or in the computer or an attached device, a short circuit or other damage might occur.• Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.Lenovo programsYour computer comes with Lenovo programs to help you work easily and securely.Accessing Lenovo programsTo access Lenovo programs on your computer, do the following: 1. Open the Start menu and locate a program by the program name.2. If you do not find the program in the program list, search for the program in the search box.An introduction to Lenovo programsThis topic provides a brief introduction to Lenovo programs. Depending on your computer model, some of the programs might not be available.The available programs are subject to change without notice. To learn more about the programs and other computing solutions offered by Lenovo, go to:http://www.lenovo.com/support12 User Guide
Hotkey Features Integration Hotkey Features Integration is a utility package that enables you to select and install utilities specifically for the special keys and buttons on your computer. The special keys and buttons are designed to meet accessibility and usability requirements. Installing related utilities enables full functionality of the special keys and buttons.Lenovo Companion Your computer’s best features and capabilities should be easy to access and understand. With Lenovo Companion, they are.Use Lenovo Companion to do the following: • Optimize your computer performance, monitor your computer health, and manage updates.• Access your user guide, check warranty status, and view accessories customized for your computer.• Read how-to articles, explore Lenovo forums, and stay up-to-date on technology news with articles and blogs from trusted sources.• Configure hardware settings.• Create and manage your Lenovo ID.This app is filled with exclusive Lenovo content to help you learn more about what you can do with your Lenovo computer.Chapter 1.Product overview 13
14 User Guide
Chapter 2. Using your computerThis chapter provides information to help you use the various features provided by your computer.Registering your computerWhen you register your computer, information is entered into a database, which enables Lenovo to contact you if there is a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.When you register your computer with Lenovo, you also will receive the following benefits: • Quicker service when you call Lenovo for help• Automatic notification of free software and special promotional offersTo register your computer with Lenovo, go to http://www.lenovo.com/register and follow the instructions on the screen.Frequently asked questionsThis topic provides a few tips to help you optimize the use of your ThinkPad notebook computers.To ensure the best computer performance, go to the following Web site to find information such as aids for troubleshooting and answers to frequently asked questions:http://www.lenovo.com/support/faqCan I get my user guide in another language?To download the user guide in another language, go to http://www.lenovo.com/support. Then follow the instructions on the screen.How do I get help about the Windows operating system?The Windows help information system provides you with detailed information about using the Windows operating system so that you can get the most of your computer. To access the Windows help information system, click the Start button to open the Start menu, and then click Get Help. Additionally, you can use the Cortana® personal assistant to search for help, apps, files, settings, and so on.How do I access Control Panel?Click the Start button to open the Start menu, and then click Windows System ➙ Control Panel.How to turn off my computer?Open the Start menu, click Power, and then click Shut down.How to partition my storage drive?To partition the storage drive of your computer in the Windows operating system, refer to https:// support.lenovo.com/solutions/ht503851.How do I use battery power more effectively when I am on the go?• To conserve power, or to suspend operation without exiting programs or saving files, see “Power-saving modes” on page 28.© Copyright Lenovo 2018 15
• To achieve the best balance between performance and power saving, create and apply an appropriate power plan. See “Managing the battery power” on page 28.How do I securely dispose of data stored on the internal storage drive? • Study Chapter 5 “Security” on page 47 to find out how you can protect your computer from theft and unauthorized use.• Before you dispose of the data on the internal storage drive, ensure that you read “Deleting data from your storage drive” on page 52.How do I attach an external display?• Refer to “Using an external display” on page 33.• With the Extend desktop function, you can display output on both the computer display and an external display.How do I attach or replace a device?Refer to the appropriate topic in Chapter 9 “Replacing devices” on page 89.I have been using the computer for some time already, and is getting slower. What should I do?• Follow the “General tips for preventing problems” on page 71.• Diagnose problems yourself by using the preinstalled diagnostic software. See “Diagnosing problems with Lenovo Companion” on page 71.• Check for recovery solutions in Chapter 8 “Recovery information” on page 87.Print the following topics and keep them with your computer in case you are unable to access this electronic user guide when necessary.• “Installing the Windows 10 operating system” on page 55• “Computer stops responding” on page 72• “Power problems” on page 84Operating modesThe computer display can be opened to any angle within a range of up to 360 degrees as shown in the following illustration. Note: Depending on the model, your computer might look different from the illustrations in this topic.16 User Guide
Attention: Do not rotate the computer display with too much force, otherwise the computer display or hinges might get damaged. Do not apply too much force to the upper-right or upper-left corner of the computer display. By rotating the display to different angle, your computer features the following four operating modes (also called YOGA Modes). You can switch among different modes according to your preference and working convenience. Notes: • The keyboard and the pointing devices are automatically disabled in the stand mode, tent mode, and tablet mode. You can use the touch screen to control your computer instead.• Your computer has an improved rise-and-fall keyboard mechanism that works with the four YOGA Modes. – As you open the display into the Notebook mode, the keys rise into the typing position. – As you rotate the display further back into the Tent, Tablet, and Stand modes, the keys retract into the body of the computer, providing a flat surface to hold and protect the keyboard when not in use.Because of this rise-and-fall mechanism, you might notice some resistance as you rotate the display among these four modes. You also might hear a sound as the keys move into and out of the typing position. Both the resistance and the sound are normal and reflect the rise-and-fall mechanism during the display rotation.Chapter 2.Using your computer 17
Notebook mode Stand modeTent mode Tablet modeUsing the multi-touch screenThis topic provides instructions on how to use the multi-touch screen that is available on some models.Notes: • Your computer screen might look different from the following illustrations.• Depending on the program you use, some gestures might not be available.The following table introduces some frequently used gestures. 18 User Guide
Touch gesture (touch models only)DescriptionTouch: Tap.Mouse action: Click.Function: Open an app or perform an action on an open app, such as Copy, Save, and Delete, depending on the app.Touch: Tap and hold.Mouse action: Right-click.Function: Open a menu with multiple options.Touch: Slide.Mouse action: Scroll the mouse wheel, move the scroll bar, or click the scroll arrow.Function: Scroll through items, such as lists, pages, and photos.Touch: Drag an item to the location you want.Mouse action: Click, hold, and drag an item.Function: Move an object.Touch: Move two fingers closer together.Mouse action: Press the Ctrl key while scrolling the mouse wheel backward.Function: Zoom out.Touch: Move two fingers farther apart.Mouse action: Press the Ctrl key while scrolling the mouse wheel forward.Function: Zoom in.Touch: Swipe in from the right edge.Mouse action: Click the action center icon in the Windows notification area.Function: Open the action center to see your notifications and quick actions.Chapter 2.Using your computer 19
Touch gesture (touch models only)DescriptionTouch: Swipe in from the left edge.Mouse action: Click the task-view icon on the taskbar.Function: View all your open windows in task view.• Short swipe for full-screened app or when your computer is in the tablet modeTouch: Swipe downwards shortly from the top edge.Mouse action: Move your pointer to the top edge of the screen.Function: Show a hidden title bar.• Long swipe when your computer is in the tablet modeTouch: Swipe in from the top edge to the bottom edge.Mouse action: From the top edge of the screen, click and hold, move the pointer to the bottom of the screen, and then release.Function: Close the current app.Tips on using the multi-touch screen• The multi-touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic object on the screen, which might damage the touch panel or cause it to malfunction.• Do not use fingernails, gloved fingers, or inanimate objects for input on the screen.• Regularly calibrate the accuracy of the finger input to avoid a discrepancy.Tips on cleaning the multi-touch screen• Turn off the computer before cleaning the multi-touch screen.• Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the multi-touch screen. Do not apply solvents to the cloth.• Gently wipe the screen using a top-down motion. Do not apply any pressure on the screen.Using the special keysYour computer has several special keys to help you work more easily and effectively. 20 User Guide
1 Windows logo keyPress the Windows logo key to open the Start menu. For information about using the Windows logo key with other keys, see the help information system of the Windows operating system.2 3 Fn key and function keysYou can configure the Fn key and function keys in the Keyboard Properties window by doing the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.2. Click Lenovo - Keyboard Manager and the Keyboard Manager window is displayed.3. Select the options of your preference.• + Switch the key function between the standard F1–F12 function and the special function printed as an icon on each key. When the Fn Lock indicator is off, you can use the default function. You can change the default function in the Keyboard Properties window.• Mute or unmute the speakers.If you mute the sound and turn off your computer, the sound will remain muted when you turn on your computer. To turn on the sound, press or .• Decrease the speaker volume.• Increase the speaker volume.• Mute or unmute the microphones.• Darken the computer display.• Brighten the computer display.• Manage external displays.• Enable or disable the built-in wireless features.• Open the Settings window.• Enable or disable the built-in Bluetooth features.• Open a keyboard setting page.• Invoke the function defined by yourself. To define or change the action for the F12 key, do the following: 1. Open Lenovo Companion. See “Accessing Lenovo programs” on page 12.2. Click Hardware Settings and then click the input icon .3. Locate the Keyboard: User-defined Key section and follow the instructions on the screen to complete the setting.On the Input page, you can also define different functions for the key combinations with F12, such as Shift +F12, Alt+F12, or Ctrl+F12.Key combinations• + : Open the Snipping Tool program.Chapter 2.Using your computer 21
• Fn+Spacebar: If your computer supports keyboard backlight, press Fn+Spacebar to switch between the different keyboard backlight status (off, low, or high).Note: If your computer is installed with Lenovo Companion 4.0 or later version, there are four modes for the keyboard backlight: Off, Low, High, and Auto.• Fn+B: This key combination has the same function as the Break key on a conventional external keyboard.• Fn+K: This key combination has the same function as the ScrLK or Scroll Lock key on a conventional external keyboard.• Fn+P: This key combination has the same function as the Pause key on a conventional external keyboard.• Fn+S: This key combination has the same function as the SysRq key on a conventional external keyboard.• Fn+4: Press Fn+4 to put the computer to sleep mode. To wake up the computer, press the Fn key or the power button.• Fn+Left arrow key: This key combination has the same function as the Home key.• Fn+Right arrow key: This key combination has the same function as the End key.Using the ThinkPad pointing deviceThis section provides information about using the ThinkPad pointing device.ThinkPad pointing device overviewThe ThinkPad pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling. With the ThinkPad pointing device, you also can perform various touch gestures, such as rotating and zooming in or out.The ThinkPad pointing device consists of the following devices:1 TrackPoint pointing device2 TrackpadNote: Depending on the model, your TrackPoint pointing device and the trackpad might look different from the illustration in this topic.22 User Guide
By default, both the TrackPoint pointing device and the trackpad are active with the touch gestures enabled. To change the settings, see “Customizing the ThinkPad pointing device” on page 25.Using the TrackPoint pointing deviceThe TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.The TrackPoint pointing device consists of the following components:1 Pointing stick2 Left-click button (primary-click button)3 Right-click button (secondary-click button)4 Scroll barTo use the TrackPoint pointing device, see the following instructions: Note: Place your hands in the typing position and use your index finger or middle finger to apply pressure to the pointing-stick nonslip cap. Use either thumb to press the left-click button or right-click button.• Point Use the pointing stick 1 to move the pointer on the screen. To use the pointing stick, apply pressure to the pointing-stick nonslip cap in any direction parallel to the keyboard. The pointer moves accordingly but the pointing stick itself does not move. The speed at which the pointer moves depends on the amount of pressure you apply to the pointing stick.• Left-clickPress the left-click button 2 to select or open an item.• Right-clickPress the right-click button 3 to display a shortcut menu.• ScrollPress and hold the dotted scroll bar 4 while applying pressure to the pointing stick in the vertical or horizontal direction. Then you can scroll through the document, Web site, or apps.Chapter 2.Using your computer 23
Using the trackpadThe entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform all the pointing, clicking, and scrolling functions of a traditional mouse. The trackpad can be divided into two zones:1 Left-click zone (primary-click zone)2 Right-click zone (secondary-click zone)To use the trackpad, see the following instructions: • Point Slide one finger across the surface of the trackpad to move the pointer accordingly.• Left-click Press the left-click zone 1 to select or open an item. You also can tap anywhere on the surface of the trackpad with one finger to perform the left-click action.• Right-click Press the right-click zone 2 to display a shortcut menu. You also can tap anywhere on the surface of the trackpad with two fingers to perform the right-click action.• Scroll Put two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps. Ensure that you position your two fingers slightly apart from each other.With the trackpad, you also can perform a variety of touch gestures. For information about using the touch gestures, see “Using the trackpad touch gestures” on page 25.If the trackpad surface is stained with oil, turn off the computer first. Then gently wipe the trackpad surface with a soft and lint-free cloth moistened with lukewarm water or computer cleaner.24 User Guide
Using the trackpad touch gesturesThe entire trackpad surface is sensitive to finger touch and movement. You can use the trackpad to perform the same point and click actions as you would use a traditional mouse. You also can use the trackpad to perform various touch gestures.The following section introduces some frequently used touch gestures such as tapping, dragging, and scrolling. For more gestures, see the help information system of the ThinkPad pointing device.Notes: • When using two or more fingers, ensure that you position your fingers slightly apart.• Some gestures are not available if the last action was done from the TrackPoint pointing device.• Some gestures are only available when you are using certain apps.• Depending on the model, the trackpad on your computer might look different from the illustrations in this topic.TapTap anywhere on the trackpad with one finger to select or open an item.Two-finger tapTap anywhere on the trackpad with two fingers to display a shortcut menu.Two-finger scrollPut two fingers on the trackpad and move them in the vertical or horizontal direction. This action enables you to scroll through the document, Web site, or apps.Two-finger zoom outPut two fingers on the trackpad and move them closer together to zoom out.Two-finger zoom inPut two fingers on the trackpad and move them farther apart to zoom in.Swipe three fingers upPut three fingers on the trackpad and move them up to open the task view to see all your open windows.Swipe three fingers downPut three fingers on the trackpad and move them down to show the desktop.Customizing the ThinkPad pointing deviceYou can customize the ThinkPad pointing device so you can use it more comfortably and efficiently. For example, you can choose to enable the TrackPoint pointing device, the trackpad, or both. You also can disable or enable the touch gestures.To customize the ThinkPad pointing device, do the following: 1. Go to Control Panel.2. View Control Panel by Large icons or Small icons. Click Mouse. The Mouse Properties window is displayed.3. In the Mouse Properties window, follow the instructions on the screen to complete the customization. Chapter 2.Using your computer 25
Replacing the cap on the pointing stickThe cap 1 on the end of the pointing stick is removable. After you use the cap for a period of time, you might consider replacing the cap with a new one.Notes: • Ensure that you use a cap with grooves a as shown in the following illustration.• Depending on the model, your keyboard might look different from the illustration in this topic.Power managementThis section provides information about how to use ac power and battery power to achieve the best balance between performance and power management.Using the ac power adapterThe power to run your computer can come either from the battery or from ac power. While you use ac power, the battery charges automatically.Your computer comes with a USB-C type ac power adapter and a power cord. • ac power adapter: Converts ac power for notebook computer use.• Power cord: Connects the ac outlet and the ac power adapter.Connecting the ac power adapterTo connect the computer to ac power, ensure that you follow the steps in order: Attention: Using an improper power cord might severely damage your computer.1. Connect the power cord to the ac power adapter.2. Connect the ac power adapter to one of the USB-C connectors of the computer.3. Connect the power cord to an electrical outlet.Tips on using the ac power adapter• When the ac power adapter is not in use, disconnect it from the electrical outlet.• Do not bind the power cord tightly around the ac power adapter transformer pack when it is connected to the transformer.26 User Guide
Using the batteryWhen you use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by enabling you to take your work wherever you go. With ThinkPad batteries, you are able to work longer without being tied to an electrical outlet.Checking the battery statusMove your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery.The rate at which you use battery power determines how long you can use the battery of your computer between charges. Because every computer user has individual habits and needs, it is difficult to predict how long a battery charge lasts. There are two main factors: • How much energy is stored in the battery when you begin to work• The way you use your computer, for example: – How often you access the storage drive– How bright you make the computer display– How often you use the wireless featureCharging the batteryWhen you find that the remaining battery power is low, charge your battery.If an ac outlet is convenient, connect the computer to ac power. The battery is fully charged in about four to eight hours. If the 65-watt power adapter shipped with your computer supports the rapid charge function, the battery is 80% charged in about an hour when the computer is turned off. The actual charging time depends on the battery size, the physical environment, and whether you are using the computer. You can check the battery charging status at any time through the battery-status icon in the Windows notification area.Note: To maximize the life of the battery, the computer does not start recharging the battery if the remaining power is greater than 95%.Tips on charging the battery• Before you charge the battery, ensure that the battery temperature is higher than 10°C (50°F) and lower than 35°C (95°F).• Charge the battery in any of the following conditions: – A new battery is installed.– The percentage of power remaining is low.– The battery has not been used for a long time.Maximizing the battery lifeTo maximize the life of the battery, do the following: • Use the battery until the charge is depleted.Chapter 2.Using your computer 27
• Recharge the battery completely before using it. You can see whether the battery is fully charged from the battery-status icon in the Windows notification area.• Always use power management features such as power-saving modes.Managing the battery powerTo achieve the best balance between performance and power saving, adjust your power plan settings. To adjust power plan settings, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.2. Click Power Options.3. Follow the instructions on the screen. For more information, see the Windows help information system.Power-saving modesThere are several modes that you can use at any time to conserve power. This section introduces each mode and gives tips on the effective use of battery power. • Sleep modeIn sleep mode, your work is saved to memory, and then the storage drive and the computer display are turned off. When your computer wakes up, your work is restored within seconds.To put your computer to sleep mode, open the Start menu, click Power, and then click Sleep.• Hibernation modeBy using this mode, you can turn off your computer completely without saving files or exiting any programs that are running. When the computer enters hibernation mode, all open programs, folders, and files are saved to the storage drive, and then the computer turns off.To put the computer to hibernation mode, define what the power button does first, and then press the power button to put the computer to hibernation mode.If you put your computer to hibernation mode with the wake-up function disabled, the computer does not consume any power. The wake-up function is disabled by default. If you put your computer to hibernation mode with the wake-up function enabled, the computer consumes a small amount of power.To enable the wake-up function, do the following: 1. Open Control Panel, view Control Panel by Category, and then click System and Security.2. Click Administrative Tools.3. Double-click Task Scheduler. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.4. From the left pane, select the task folder for which you want to enable the wake-up function. The scheduled tasks are displayed.5. Click a scheduled task, and then click the Conditions tab.6. Under Power, select Wake the computer to run this task.• Wireless offWhen you are not using the wireless features, such as Bluetooth or wireless LAN, turn them off to help conserve power.28 User Guide
Cabled Ethernet connectionsWith an Ethernet cable, you can connect your computer to a local network through the mini Ethernet connector on your computer.To attach an Ethernet cable to your computer, you need an Ethernet extension adapter.The Ethernet extension adapter is available as an option and shipped with some computer models. You can purchase an Ethernet extension adapter from Lenovo at http://www.lenovo.com/essentials.DANGERTo avoid the risk of electrical shock, do not connect the telephone cable to the Ethernet connector.The Ethernet connector on the Ethernet extension adapter has two network status indicators. When the green indicator is on, the computer is connected to a LAN. When the yellow indicator blinks, data is being transmitted.Wireless connectionsWireless connection is the transfer of data without the use of cables but by means of radio waves only.Using the wireless-LAN connectionA wireless local area network (LAN) covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this type of network.Your computer comes with a built-in wireless network card to help you establish wireless connections and monitor the connection status.To establish a wireless-LAN connection, do the following: 1. Turn on the wireless feature. See “Using the special keys” on page 20.2. Click the wireless-network-connection-status icon in the Windows notification area. A list of available wireless networks is displayed.3. Select a network to connect to it. Provide required information if needed.The computer automatically connects to an available and remembered wireless network when the location changes. If the available wireless network is secured, provide the password as required. For more information, see the Windows help information system.Tips on using the wireless-LAN featureTo achieve the best connection, use the following guidelines: • Place your computer so that there are as few obstacles as possible between the wireless-LAN access point and the computer.• Open your computer cover to an angle of slightly more than 90 degrees.Checking the wireless-LAN connection statusYou can check the wireless-LAN connection status through the wireless-network-connection-status icon in the Windows notification area. The more bars encompassed, the better the signal is.Chapter 2.Using your computer 29
Using the wireless-WAN connectionWireless wide area network (WAN), which uses cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks. These connections can be maintained over a large geographical area by use of multiple antenna sites or satellite systems maintained by wireless service providers.Some ThinkPad notebook computers come with a wireless-WAN card installed, which provides some wireless-WAN technologies, such as HSPA, 3G, 4G, or LTE. By using the wireless-WAN card, you can establish wireless-WAN connections. Note: The wireless-WAN service is provided by authorized service providers in some countries or regions.Tips for using the wireless-WAN featureTo achieve the best connection, use the following guidelines: • Keep your computer away from your body.• Place your computer on a flat surface and open your computer display to an angle of slightly more than 90 degrees.• Place your computer away from concrete or brick walls that might dampen cellular signals.• Best reception is available near windows and other locations where cellular phone reception is the strongest.Checking the wireless-WAN connection statusYou can check the wireless-WAN connection status through the wireless-network-connection-status icon in the Windows notification area. The more bars encompassed, the better the signal is.Using the Bluetooth connectionBluetooth can connect devices that are within a short distance from one another. Bluetooth is commonly used in the following scenarios: • Connecting peripheral devices to a computer• Transferring data between hand-held devices and a personal computer• Remotely controlling and communicating with devices such as mobile phonesDepending on the model, your computer might support the Bluetooth feature. To transfer data through the Bluetooth feature, do the following: Note: It is not recommended to use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option. The data transmission speed can be delayed and the performance of the wireless feature can be degraded.1. Do one of the following: • Press the Bluetooth-control key and turn on the Bluetooth feature.• Open the Start menu, and then click Settings ➙ Devices ➙ Bluetooth & other devices. Turn on the Bluetooth switch to enable the Bluetooth feature.2. Right-click the data that you want to send.3. Select Send To ➙ Bluetooth Devices.4. Select a Bluetooth device, and then follow the instructions on the screen.For more information, see the Windows help information system and the help information system of the Bluetooth device.30 User Guide
Using the NFC devicesDepending on the model, your computer might come with the near field communication (NFC) feature. NFC is a high-frequency and short-range wireless communication technology. By using NFC, you can establish radio communications between your computer and another NFC-enabled device over a few centimeters or inches. This section provides instructions on how to pair your computer with an NFC device. For more information about data transfer, see the documentation of the NFC device. Attention: • Before handling the NFC card, touch a metal table or a grounded metal object. Otherwise the card might get damaged by the static electricity from your body.• During the data transfer, do not put your computer or NFC-enabled smartphone into sleep mode; otherwise, your data might get damaged.Enabling the NFC featureBy default, the NFC feature is enabled. If the NFC feature of your computer is disabled, do the following to enable the NFC feature: 1. Open the Start menu and then click Settings ➙ Network & Internet ➙ Airplane mode.2. Turn off the Airplane mode.3. Turn on the NFC function.Pairing your computer with an NFC card or an NFC-enabled smartphoneBefore you start, ensure that the card is in NFC Data Exchange Format (NDEF) or the smartphone screen is facing upward, otherwise the card or the phone cannot be detected. Then do the following: 1. Position the NFC card or the phone closely above the NFC label as shown. 2. Slowly move the card or the phone a distance within 10 mm (0.39 inches) vertically and 30 mm (1.18 inches) horizontally. You will be prompted when the card or the phone is detected.Using the Airplane modeThe Airplane mode is supported on the Windows 10 operating system. If the Airplane mode is enabled, all wireless features are disabled. To enable or disable the Airplane mode, do the following: 1. Open the Start menu.2. Click Settings ➙ Network & Internet ➙ Airplane mode.3. Slide the control for Airplane mode to turn it on or off.Chapter 2.Using your computer 31
Using audio featuresYour computer is equipped with the following items: • Audio connector, 3.5 mm (0.14 inches) in diameter• Microphones• SpeakersYour computer also has an audio chip that enables you to enjoy various multimedia audio features, such as the following: • Compliant with High Definition Audio• Playback of MIDI and MP3 files• Recording and playback of PCM and WAV files• Recording from various sound sources, such as a headset attachedThe following list provides information about supported functions of the audio devices attached to the connectors on your computer. • Headset with a 3.5-mm (0.14-inch), 4-pole plug: Headphone and microphone functions• Conventional headphone: Headphone functionNote: The conventional microphone is not supported.Using the camerasDepending on models, your computer might be equipped with a conventional camera with camera shutter or an infrared camera.Using the conventional camera with camera shutterTo use the conventional camera with camera shutter to take pictures and record videos, slide the camera shutter to the left to unveil the camera lens first. Then open the Start menu and click Camera from the program list. If you use other programs that provide features such as photographing, video capturing, and video conferencing, the camera starts automatically when you enable the camera-required feature. When the camera starts, the camera status indicator nearby turns on, indicating that the camera is in use. If you want to cover the camera lens, slide the camera shutter to the right.If you want to configure the camera settings, open the Start menu and then click Lenovo Companion ➙ Hardware Settings ➙ Display, Camera & Audio/Media. Locate the Camera section and then follow the instructions on the screen to configure the camera settings.Using the infrared cameraThe infrared camera provides a personal and secure way for you to sign in to your computer with face authentication. After setting the infrared camera for face authentication, you can unlock your computer by scanning your face instead of using a password.The infrared camera has the following components:32 User Guide
1 3 Infrared light-emitting diode (LED)The infrared LED emits infrared light. Normally the infrared light is invisible to the naked eyes.2 Infrared camera lensThe infrared camera lens is used for creating the facial image of a user.4 Camera indicatorWhen the camera indicator is on, the infrared camera is in the recognition mode.To set the infrared camera for face authentication, do the following: 1. Open the Start menu and click Settings ➙ Accounts ➙ Sign-in options.2. Scroll down to the Password section and click Add to create a password.3. Follow the instructions on the screen to create a Personal Identification Number (PIN).4. Locate the Windows Hello section and click Set up under Face Recognition. Then click Get Started.5. Enter the PIN you have set earlier. The camera preview starts.6. Follow the instructions on the screen to complete the setup.7. Click Improve Recognition to improve the image so that Windows Hello can recognize you in different light conditions or when your appearance changes.To use the infrared camera to unlock your computer, do the following: 1. On the Windows lock screen, select the smiling face icon from the sign-in options.2. Follow the instructions on the screen and ensure that you are centered and looking directly at the camera. When the program recognizes your face, it automatically unlocks the screen and signs you in to the Windows operating system.Using an external displayThis section provides instructions on how to connect an external display, choose display modes, and change display settings.You can use an external display such as a projector or a monitor to give presentations or to expand your workspace.Your computer supports the following video resolution, if the external display also supports that resolution. Chapter 2.Using your computer 33
• Up to 4096 x 2160 pixels / 60 Hz, with an external display connected to the USB-C (Thunderbolt 3 compatible) connector• Up to 4096 x 2160 pixels / 24 Hz, with an external display connected to the HDMI connectorFor more information about the external display, see the manuals that come with it.Connecting an external displayYou can use either a wired display or a wireless display. The wired display can be connected to a video connector such as the HDMI connector by a cable. The wireless display can be added through the Miracast® function. • Connecting a wired display Note: When you connect an external monitor, a video interface cable with a ferrite core is required.1. Connect the external display to an appropriate video connector on your computer. 2. Connect the external display to an electrical outlet.3. Turn on the external display.If your computer cannot detect the external display, right-click on the desktop, and then click Screen resolution/Display settings ➙ Detect.• Connecting a wireless displayNote: To use a wireless display, ensure that both your computer and the external display support the Miracast feature.Do one of the following: – Open the Start menu, and then click Settings ➙ Devices ➙ Connected devices ➙ Add a device.– Click the action center icon in the Windows notification area. Click Connect. Select the wireless display and follow the instructions on the screen.For more information, see the Windows help information system.Choosing a display modeYou can display your desktop and apps on the computer display, the external display, or both. To choose how to display the video output, press the display-mode switching key and then select a display mode you prefer.There are four display modes: • Disconnect: Displays the video output only on your computer screen. Note: Depending on the situation, you might see Disconnect, PC screen only, Computer only, or Disconnect projector.• Duplicate: Displays the same video output on both your computer screen and an external display.• Extend: Extends the video output from your computer display to an external display. You can drag and move items between the two displays.• Projector only: Shows the video output only on an external display.Note: Depending on the situation, you might see Projector only or Second screen only.If you show programs using DirectDraw or Direct3D® in full-screen mode, only the main display shows the video output.34 User Guide
Changing display settingsYou can change the settings for both the computer display and the external display. For example, you can define which one is the main display and which one is the secondary display. You also can change the resolution and orientation.To change display settings, do the following: 1. Right-click on the desktop and select Display settings.2. Select the display that you want to configure.3. Change display settings as you want.Note: If you set a higher resolution for the computer display than the external display, only part of the screen can be shown on the external display.Traveling with your computerThis topic provides information to help you work with your computer when you are traveling.Use the following travel tips to travel more confidently and efficiently with your computer. • When your computer goes through the x-ray machines at airport security stations, it is important to keep your eyes on the computer at all times to prevent theft.• Consider bringing an electrical adapter for use on an airplane or automobile.• If you carry an ac power adapter, detach the ac cord from it to avoid damaging the cord.Travel tips on airplanesIf you carry your computer onto an airplane, observe the following tips: • Be careful about the seat in front of you on airplanes. Angle your computer display so that it does not get caught when the person in front of you leans back.• When taking off, remember to turn off your computer or put it to hibernation mode.• If you intend to use your computer or wireless services (such as Internet and Bluetooth), check with the airline for restrictions and availability of services before boarding the airplane. If there are restrictions on the use of computers with wireless features on the airplane, you must abide by those restrictions. The Airplane mode is supported on the Windows 10 operating system. In the Airplane mode, all wireless features are disabled.To enable the Airplane mode, do the following: 1. Open the Start menu, and then click Settings ➙ Network & Internet ➙ Airplane mode.2. Slide the Airplane mode control to turn it on.Travel accessoriesIf you are traveling to another country or region, you might want to consider an appropriate ac power adapter for the country or region to which you are traveling.To purchase travel accessories, go to: http://www.lenovo.com/accessoriesChapter 2.Using your computer 35
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Chapter 3. Enhancing your computerThis chapter provides instructions on how to use hardware devices to expand your computer capabilities.Finding ThinkPad optionsIf you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs. Options include memory modules, storage devices, network cards, port replicators or docking stations, batteries, power adapters, keyboards, mice, and more.To shop at Lenovo, go to:http://www.lenovo.com/essentialsThinkPad Pen ProSome computer models are equipped with the ThinkPad Pen Pro (an electronic pen). The ThinkPad Pen Pro enables you to input text in a natural manner when you are: • Taking notes• Annotating Portable Document Format (PDF) files• Drawing graphics with applications capable of editing and sketchingWhen you draw or write with the ThinkPad Pen Pro, keep it perpendicular to the computer display to achieve the best line quality.Use the ThinkPad Pen Pro instead of your finger in conditions such as the following: • You need precise and detailed input, such as drawing a picture or using the handwriting mode.• Too many elements are crowded on the screen, for example, when you are playing games.• You want to keep your screen free from smudges.• You have long fingernails and it is difficult for you to type.Notes: • The ThinkPad Pen Pro is not waterproof. Take care not to soak it or dip it in water.• If your computer does not come with a ThinkPad Pen Pro, your computer does not support the use of the pen.• To purchase the ThinkPad Pen Pro, go to:http://www.lenovo.com/accessories© Copyright Lenovo 2018 37
Using the ThinkPad Pen ProThe following illustration shows the ThinkPad Pen Pro. 1 Tip2 Eraser button3 Click buttonYou can perform the following operations with the ThinkPad Pen Pro: • To click or make a selection, tap the display once with the pen.• To double-click, tap twice without pausing.• To right-click, tap the tip 1 on the display and hold the pen there for one second. Alternatively, you can press and hold the click button 3 while tapping the tip 1 on the display.• To erase ink, press and hold the eraser button 2, tap the tip 1 on the display, and drag the pen across the ink you want to erase.The ThinkPad Pen Pro is stored in the slot on the bottom side of the computer. To remove the pen from the slot, slide the tab of the pen a little bit out, and then completely pull out the pen. 38 User Guide
Charging the ThinkPad Pen ProTo charge the pen, insert the pen into the slot until it snaps into position. The pen will be 80% charged in about 15 seconds and 100% charged in about five minutes.Note: Ensure that your computer is on or in sleep mode. Otherwise, the pen will not be charged.The ThinkPad Pen Pro is also available as an option from Lenovo. To purchase the ThinkPad Pen Pro, go to:http://www.lenovo.com/accessoriesChapter 3.Enhancing your computer 39
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Chapter 4. Accessibility, ergonomic, and maintenance informationThis chapter provides information about accessibility, ergonomic, and cleaning and maintenance.Accessibility informationLenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience. You also can get the most up-to-date accessibility information from the following Web site: https://www.lenovo.com/accessibilityKeyboard shortcutsThe following list contains keyboard shortcuts that can help make your computer easier to use. Note: Depending on your keyboard, some of the following keyboard shortcuts might not be available.• Windows logo key + U: Open Ease of Access Center• Right Shift for eight seconds: Turn on or turn off Filter Keys• Shift five times: Turn on or turn off Sticky Keys• Num Lock for five seconds: Turn on or turn off Toggle Keys• Left Alt+Left Shift+Num Lock: Turn on or turn off Mouse Keys• Left Alt+Left Shift+PrtScn (or PrtSc): Turn on or turn off High ContrastFor more information, go to https://windows.microsoft.com/, and then search using any of the following keywords: keyboard shortcuts, key combinations, shortcut keys.Ease of Access CenterEase of Access Center on the Windows operating system enables you to configure your computers to suit their physical and cognitive needs.To access Ease of Access Center, do the following: 1. Go to Control Panel, and ensure that you view Control Panel using Category.2. Click Ease of Access ➙ Ease of Access Center.3. Choose the appropriate tool by following the instructions on the screen.Ease of Access Center mainly includes the following tools: • MagnifierMagnifier is a useful utility that enlarges the entire screen or part of the screen so that you can see the items better.• NarratorNarrator is a screen reader that reads what is displayed on the screen aloud and describes events such as error messages.• On-Screen Keyboard© Copyright Lenovo 2018 41
If you prefer to type or enter data into your computer using a mouse, joystick, or other pointing device instead of a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen. • High ContrastHigh Contrast is a feature that heightens the color contrast of some text and images on your screen. As a result, those items are more distinct and easier to identify.• Personalized keyboardAdjust keyboard settings to make your keyboard easier to use. For example, you can use your keyboard to control the pointer and make the keyboard easier to type certain key combinations.• Personalized mouseAdjust mouse settings to make your mouse easier to use. For example, you can change the pointer appearance and make your mouse easier to manage windows.Speech RecognitionSpeech Recognition enables you to control your computer by voice.Using only your voice, you can start programs, open menus, click objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice.To use Speech Recognition, do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category.2. Click Ease of Access ➙ Speech Recognition.3. Follow the instructions on the screen.Screen-reader technologiesScreen-reader technologies are primarily focused on software program interfaces, help systems, and various online documents. For additional information about screen readers, see the following: • Using PDFs with screen readers: https://www.adobe.com/accessibility.html?promoid=DJGVE• Using the JAWS screen reader:https://www.freedomscientific.com/Products/Blindness/JAWS• Using the NVDA screen reader: https://www.nvaccess.org/Screen resolutionYou can make the text and images on your screen easier to read by adjusting the screen resolution of your computer.To adjust the screen resolution, do the following: 1. Right-click an empty area of the desktop and then click Display settings ➙ Display.2. Follow the instructions on the screen.Note: Setting a resolution too low might prevent some items from fitting on the screen.42 User Guide
Customizable item sizeYou can make the items on your screen easier to read by changing the item size. • To change the item size temporarily, use the Magnifier tool in Ease of Access Center. • To change the item size permanently, do the following: – Change the size of all the items on your screen. 1. Right-click an empty area of the desktop and then click Display settings ➙ Display.2. Change the item size by following the instructions on the screen. For some applications, your configuration might not take effect until you sign out and then sign in again.– Change the size of the items on a Web page.Press and hold Ctrl, and then press the plus-sign key (+) to enlarge or the minus-sign key (–) to reduce the text size.– Change the size of the items on the desktop or a window.Note: This function might not work on some windows.If your mouse has a wheel, press and hold Ctrl, and then scroll the wheel to change the item size.Industry-standard connectorsYour computer provides industry-standard connectors that enable you to connect assistive devices.Documentation in accessible formatsLenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image when they use a screen reader.Ergonomic informationGood ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort when using your computer.Working in the virtual office might mean adapting to frequent changes in your environment. Adapting to the surrounding light sources, active seating, and the placement of your computer hardware, can help you improve your performance and achieve greater comfort.This example shows someone in a conventional setting. Even when not in such a setting, you can follow many of these tips. Develop good habits, and they will serve you well.Chapter 4.Accessibility, ergonomic, and maintenance information 43
General posture: Make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent short breaks from your work also help to prevent minor discomfort associated with your working posture.Display: Position the display to maintain a comfortable viewing distance of 510 mm to 760 mm (20 inches to 30 inches). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press the brightness control keys to adjust display brightness.Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your comfort posture.Arm and hand position: If available, use chair arm rests or an area on your working surface to provide weight support for your arms. Keep your forearms, wrists, and hands in a relaxed and neutral (horizontal) position. Type with a soft touch without pounding the keys.Leg position: Keep your thighs parallel to the floor and your feet flat on the floor or on a footrest.What if you are traveling?It might not be possible to observe the best ergonomic practices when you are using your computer while on the move or in a casual setting. Regardless of the setting, try to observe as many of the tips as possible. Sitting properly and using adequate lighting, for example, helps you maintain desirable levels of comfort and performance. If your work area is not in an office setting, ensure to take special note of employing active sitting and taking work breaks. Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs. You can find some of these options at http://www.lenovo.com/ essentials. Explore your options for docking solutions and external products that provide the adjustability and features that you want.Questions about vision?The visual display screens of ThinkPad notebook computers are designed to meet the highest standards. These visual display screens provide you with clear, crisp images and large, bright displays that are easy to see, yet easy on the eyes. Any concentrated and sustained visual activity can be tiring. If you have questions on eye fatigue or visual discomfort, consult a vision-care specialist for advice.Cleaning and maintenanceWith appropriate care and maintenance your computer will serve you reliably. The following topics offer information to help you keep your computer in top working order.Basic maintenance tipsHere are some basic points about keeping your computer functioning properly: • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.• Keep your computer away from magnets, activated cellular phones, electrical appliances, or speakers (more than 13 cm or 5 inches).• Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F).• Avoid placing any objects (including paper) between the display and the keyboard or the palm rest.• Do not turn your computer over when the ac power adapter is plugged in, otherwise, it could break the adapter plug.44 User Guide
• Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables.• When picking up your open computer, hold it by the bottom. Do not pick up or hold your computer by the display.• Only an authorized ThinkPad repair technician should disassemble and repair your computer.• Do not modify or tape the latches to keep the display open or closed.• Avoid directly exposing your computer and peripherals to the air from an appliance that can produce negative ions. Wherever possible, ground your computer to facilitate safe electrostatic discharge.Cleaning your computerIt is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.Cleaning the computer cover: Wipe it with a lint-free cloth dampened in mild soap and water. Avoid applying liquids directly to the cover.Cleaning the keyboard: Wipe the keys one by one with a lint-free cloth dampened in mild soap and water. If you wipe several keys at a time, the cloth might hook onto an adjacent key and possibly damage it. Avoid spraying cleaner directly onto the keyboard. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or use cool air from a hair dryer.Cleaning the computer screen: Scratches, oil, dust, chemicals, and ultraviolet light can affect the performance of your computer screen. Use a dry, soft lint-free cloth to wipe the screen gently. If you see a scratchlike mark on your screen, it might be a stain. Wipe or dust the stain gently with a soft, dry cloth. If the stain remains, moisten a soft, lint-free cloth with water or eyeglass cleaner, but do not apply liquids directly to your computer screen. Ensure that the computer screen is dry before closing it.Chapter 4.Accessibility, ergonomic, and maintenance information 45
46 User Guide
Chapter 5. SecurityThis chapter provides information about how to protect your computer from unauthorized use.Using passwordsThis topic provides information about how to use the power-on password, supervisor password, and hard disk password.Passwords introductionYou can help prevent your computer from unauthorized use by using passwords. After you set a password, a prompt is displayed on the screen each time you turn on the computer. Enter your password at the prompt. You cannot use the computer unless you type the correct password.If you have set a power-on password, a supervisor password, or a hard disk password, it unlocks automatically when the computer resumes from sleep mode.Note: If a Windows password has been set, you are prompted to enter it when the computer resumes from sleep mode.Power-on passwordYou can set a power-on password to help protect your computer against unauthorized access.If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer.When this icon is displayed, type a power-on password or a supervisor password.Supervisor passwordThe supervisor password protects the system information stored in the ThinkPad Setup program. It provides the following security features: • If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad Setup program. Unauthorized users cannot change most of the system configuration options in the ThinkPad Setup program without the password.• The system administrator can use the supervisor password to access a computer even if the user of that computer has set a power-on password. The supervisor password overrides the power-on password.• The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier.Hard disk passwordsSetting a hard disk password prevents unauthorized access to the data on the hard disk drive. When a hard disk password is set, you are prompted to type a valid password each time you try to access the hard disk drive.The following two types of hard disk passwords can help protect the information stored on the storage drive: • User hard disk password© Copyright Lenovo 2018 47
If a user hard disk password has been set, but no master hard disk password has been, the user must enter the user hard disk password to access files and applications on the storage drive.• Master hard disk passwordThe master hard disk password also requires a user hard disk password. The master hard disk password is set and used by a system administrator. It enables the administrator to access any storage drive in a system like a master key. The administrator sets the master password; then assign a user password for each computer in the network. The user can then change the user password as desired, but the administrator still can get access by using the master password.When a master hard disk password is set, only the administrator can remove the user hard disk password.When this icon is displayed, type a user hard disk password. To type a master hard disk password, press F1. When the icon changes to , type the master hard disk password. To return to the icon , press F1 again.Tips on using the hard disk passwords: • You can set the minimum length of a hard disk password.• If you set a hard disk password of over seven characters, the storage drive can be used only with a computer that can recognize a hard disk password of over seven characters. If you then install the storage drive in a computer that cannot recognize a hard disk password that contains more than seven characters, you cannot access the drive.• Record your password and store it in a safe place. If you forget the user hard disk password, or both user and master hard disk passwords, Lenovo cannot reset your passwords or recover data from the storage drive. You must take your computer to a Lenovo reseller or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.Notes: The eDrive storage drives or Trusted Computing Group (TCG) Opal-compliant storage drives provide self-encryption capabilities to secure your data. • If a TCG Opal-compliant storage drive and a TCG Opal management software program are installed, and the TCG Opal management software program is activated, the hard disk password is not available.• If an eDrive storage drive is installed in your computer, and your computer is preinstalled with the Windows 10 operating system, the hard disk password is not available. Setting, changing, or removing a passwordBefore you start, print these instructions.To set, change, or remove a password, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.2. Select Security ➙ Password by using the directional keys.3. Depending on the password type, select Power-on Password, Supervisor Password, or Hard disk x Password. 4. Follow the instructions on the screen to set, change, or remove a password.You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.48 User Guide
Hard disk securityTo protect the computer from unauthorized security attacks, refer to the following tips to enhance security:• Set a power-on password as well as a hard disk password. For security, a longer password is recommended.• The hard disk drive built into your computer can be protected by UEFI BIOS. To provide reliable security, use the security chip and a security program with the Trusted Platform Module (TPM) management feature. See “Setting the security chip” on page 49.• If a Disk Encryption storage drive is installed in your computer, ensure to protect the contents of your computer from unauthorized access by use of drive encryption software, such as Microsoft Windows BitLocker® Drive Encryption.• Before you dispose of, sell, or hand over your computer, delete the data stored on it. For more information, see “Deleting data from your storage drive” on page 52.Using Windows BitLocker Drive EncryptionTo help protect your computer against unauthorized access, use the drive encryption software, such as Windows BitLocker Drive Encryption.Windows BitLocker Drive Encryption (referred to as BitLocker) is an integral security feature of some editions of the Windows operating system. It can help you protect the operating system and data stored on your computer, even if your computer is lost or stolen. BitLocker can encrypt all user and system files, including the swap and hibernation files.BitLocker uses the TPM to provide enhanced protection for your data and to ensure early boot component integrity. A compatible TPM is defined as a V2.0 TPM.To check the BitLocker status, go to Control Panel, view Control Panel by Category, and click System and Security ➙ BitLocker Drive Encryption.For more information, see the help system of the Windows operating system, or search for “Microsoft Windows BitLocker Drive Encryption Step-by-Step Guide” on the Microsoft Web site.Disk Encryption hard disk drive and Encryption solid-state driveSome models contain the Disk Encryption hard disk drive, Encryption solid-state drive, or Encryption hybrid drive. This encryption technology helps to protect your computer against security attacks on media, NAND flash, or device controllers by use of a hardware encryption chip. For the efficient use of the encryption feature, set a hard disk password for the internal storage drive.Setting the security chipStrict security requirements are imposed on network client computers that transfer confidential information electronically. Depending on the options you ordered, your computer might have an embedded security chip (a cryptographic microprocessor). With the security chip, you can do the following: • Protect your data and system• Strengthen access controls• Secure communicationsBefore you start, print these instructions.To set an item on the Security Chip submenu, do the following: Chapter 5.Security 49
1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.2. Select Security ➙ Security Chip by using the directional keys.3. Press Enter. The Security Chip submenu opens.4. Move to an item you want to set by using the directional keys. When the item is highlighted, press Enter.5. Set other items that you want to set.6. Press F10. A Setup Confirmation window is displayed. Select Yes to save the configuration changes and exit.Notes: • Ensure that the supervisor password has been set in ThinkPad Setup. Otherwise anyone can change the settings for the security chip.• When you clear the security chip, turn off your computer and then turn it on again after you set the security chip to Active. Otherwise, the Clear Security Chip option is not displayed.Using the fingerprint readerDepending on the model, your computer might have a fingerprint reader. Fingerprint authentication can replace your passwords, such as the Windows password, power-on password, and hard disk password. In this way, you can log in to your computer simply and securely.Enrolling your fingerprints To enable fingerprint authentication, enroll your fingerprints first. During the enrollment, the fingerprints are associated with the Windows password automatically. It is recommended that you enroll more than one fingerprint in case of any injuries to your fingers. To enroll your fingerprints, do the following: 1. Open the Start menu and then click Settings ➙ Accounts ➙ Sign-in options.2. Follow the instructions on the screen to finish the enrollment.Scanning your fingerTo scan your finger, tap the fingerprint reader with the top joint of your finger and hold your finger there for one or two seconds with a little pressure. Then lift the finger to complete one scan. 50 User Guide
Fingerprint reader indicator1 Off: The fingerprint reader is not ready for tapping.2 Solid white: The fingerprint reader is ready for tapping.3 Amber, blinking: The fingerprint cannot be authenticated.Associating your fingerprints with your power-on password and hard disk passwordTo associate your fingerprints with your power-on password and hard disk password, manually create a connection by doing the following: 1. Turn off and then turn on the computer.2. When prompted, scan your finger on the fingerprint reader.3. Enter your power-on password, hard disk password, or both as required. The connection is created.When you start the computer again, you can use your fingerprints to log in to the computer with no need to enter your Windows password, power-on password, and hard disk password. To change the settings, go to the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 56.Attention: If you always use your fingerprint to log in to the computer, you might forget your passwords. Write down your passwords, and keep them in a safe place. If you forget your power-on password, you must take your computer to a Lenovo-authorized servicer or a marketing representative to have the password canceled. If you forget your hard disk password, Lenovo cannot reset your password or recover data from the storage drive. You must take your computer to a Lenovo-authorized servicer or a marketing representative to have the storage drive replaced. Proof of purchase is required, and a fee will be charged for parts and service.Maintaining the fingerprint readerThe following actions could damage the fingerprint reader or cause it not to work correctly: • Scratching the surface of the reader with a hard, pointed object• Scraping the surface of the reader with your fingernail or anything hard• Using or touching the reader with a dirty fingerIf you notice any of the following conditions, gently clean the surface of the reader with a dry, soft, lint-free cloth: • The surface of the reader is dirty or stained.• The surface of the reader is wet.Chapter 5.Security 51
• The reader often fails to enroll or authenticate your fingerprint.If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled.• Your finger is rough, dry, or injured.• Your finger is stained with dirt, mud, or oil.• The surface of your finger is different from the one when you enrolled your fingerprint.• Your finger is wet.• Your finger that you are currently using has not been enrolled before.To improve the situation, try the following: • Clean or wipe your hands to remove any excess dirt or moisture from the fingers.• Enroll and use a different finger for authentication.Deleting data from your storage driveSome of the data stored on the storage drive might be sensitive. Handing your computer over to someone else without deleting the installed software, such as operating systems and programs, might even violate the license agreements. Be sure to delete data stored on the storage drive before you dispose of, sell, or hand over your computer.You can use the following methods to delete data from the storage drive: • Move the data to the Recycle Bin, and then empty the Recycle Bin.• Format your storage drive, using the software to initialize it.• Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings.These operations, however, only change the file location of the data; they do not delete the data itself. The data is still there, even though it seems to be lost. Thus, it is sometimes possible to read the data by use of special software for data recovery. There is a risk that people of bad faith might read and misuse the critical data on storage drives for unexpected purposes.To prevent leakage of data, it is important that you delete all the data from the hard disk drive when you dispose of, sell, or hand over your computer. You can destroy the data physically by smashing the hard disk drive with a hammer, or magnetically by means of strong magnetic power, thus making the data unreadable. But it is recommended that you use the software (payware) or service (pay service) developed for that purpose. The process might take several hours.For disposing of data on the solid-state drive, Lenovo provides the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool.Some computers might support a Disk Encryption hard disk drive or Encryption solid-state drive and have such a drive installed. You can logically dispose of all the data on the drive in a short time by erasing the cryptographic key. The data encrypted with the old key is not physically erased but remains on the drive; however, it cannot be decrypted without the old key. This feature is also available with the Drive Erase Utility for Resetting the Cryptographic Key and Erasing the Solid State Drive tool.52 User Guide
Using firewallsIf your system is preinstalled with a firewall program, it protects against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy.For more information about how to use the firewall program, see the help system that comes with the program.Protecting data against virusesLenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.For more information about your antivirus software, see the help system of your antivirus software.Chapter 5.Security 53
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Chapter 6. Advanced configurationThis chapter provides information to help you further configure the computer:Installing the Windows 10 operating systemIn some situations, you might need to install a new operating system. This topic provides instructions on how to install a Windows 10 operating system.Before you start, print these instructions.Attention: The process of installing a new operating system deletes all the data on your internal storage drive, including the data that were stored in a hidden folder.To install the Windows 10 operating system, do the following: 1. Ensure that you set the security chip to TPM 2.0. For more information, see “Setting the security chip” on page 49.2. Connect the drive that contains the operating system installation program to the computer.3. Start the ThinkPad Setup program. See “Using the ThinkPad Setup program” on page 56.4. Select Startup ➙ Boot to display the Boot Priority Order submenu.5. Select the drive that contains the operating system installation program, for example, USB HDD. Then press Esc.6. Select Restart and ensure that OS Optimized Defaults is enabled. Then press F10 to save the settings and exit the ThinkPad Setup program.7. Follow the on-screen instructions to install the device drivers and necessary programs. See “Installing device drivers” on page 56.8. After installing the device drivers, apply Windows Update to get the latest modules, for example the security patches.9. Depending on your preference, install Lenovo programs. For information about Lenovo programs, see “Lenovo programs” on page 12.Note: After installing the operating system, do not change the initial UEFI/Legacy Boot setting in the ThinkPad Setup program. Otherwise, the operating system will not start correctly.When you install the Windows 10 operating system, you might need one of the following country or region codes: Country or region Code Country or region CodeChina SC Netherlands NLDenmark DK Norway NOFinland FI Spain SPFrance FR Sweden SVGermany GR Taiwan and Hong Kong TCItaly IT United States USJapan JP© Copyright Lenovo 2018 55
Installing device driversDevice drivers are programs that contain instructions for the operating system about how to operate or “drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver. If you add a component, the operating system must be instructed on how to operate that piece of hardware. After you install the driver, the operating system can recognize the hardware component and understand how to use it.Note: Because drivers are programs, like any other file on your computer, they are susceptible to corruption and might not perform properly if corruption occurs.It is not always necessary to download the latest drivers. However, you should download the latest driver for a component when you notice poor performance from that component or when you added a component. This action might eliminate the driver as the potential cause of a problem.Getting the latest drivers from the Web siteYou can download and install updated device drivers from the Lenovo Support Web site by doing the following: 1. Go to http://www.lenovo.com/support.2. Select the entry for your computer and then follow the instructions on the screen to download and install necessary software.Getting the latest drivers using Lenovo CompanionThe system update function of Lenovo Companion helps you keep the software on your computer up-to- date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, UEFI BIOS flashes, or software updates. When Lenovo Companion connects to the Lenovo Support Web site, the program automatically recognizes the following information and determines what updates are available for your computer: • Machine type and model of your computer• Installed operating system• Language of the operating systemLenovo Companion then displays a list of update packages and categorizes each update as critical, recommended, or optional to help you understand the importance. You have complete control of which updates to download and install. After you select the update packages you want, Lenovo Companion automatically downloads and installs the updates.Lenovo Companion is preinstalled on your computer and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals. You also can predefine scheduled updates to search by the critical severity level so the list you choose from contains only those update types that you need.For more information about how to use Lenovo Companion, see the help system of the program.Using the ThinkPad Setup programThe ThinkPad Setup program enables you to select the preferred settings for your computer through configuring the BIOS.56 User Guide
Configuring ThinkPad SetupThe ThinkPad Setup program menu lists various items about system configuration.Attention: The default configurations are already optimized for you. Improper change of the configurations might cause unexpected results.To configure ThinkPad Setup, do the following: 1. Restart the computer. When the logo screen is displayed, press F1. The ThinkPad Setup program starts. Note: If you are required to enter the supervisor password, enter the correct password. You also can press Enter to skip the password prompt and start the ThinkPad Setup program. If you do not enter the password, you cannot change the configurations that are protected by the supervisor password.2. Use the arrow keys to select a tab; or use the arrow keys to locate an item and press Enter to select it. Then the supported submenu is displayed.3. Default values are in boldface. Set the value of an item by doing one of the following: • Press F6 to change to a higher value.• Press F5 to change to a lower value.4. Press the Esc key to exit the submenu and return to the parent menu. Then use the same method mentioned above to change other configurations.5. When you complete the configuration, press F10 to save and exit. You also can select the Restart tab in the ThinkPad Setup menu, and restart your computer with one of the provided options.You can press F9 to restore to the default settings.Changing the startup sequenceIn some cases, you might have to change the startup sequence so that the computer starts from a desired device when powered on. Read this topic to learn how to change the computer startup sequence.Attention: • After you change the startup sequence, ensure that you select the correct device during a copy, a save, or a format operation. If you select the wrong device, the data on that device might be erased or overwritten.• If you are using the Windows BitLocker Drive Encryption feature and your computer has a Trusted Platform Module, do not change the startup sequence. BitLocker Drive Encryption locks the computer when it detects the change of startup sequence.To change the startup sequence, do the following: 1. Access the ThinkPad Setup program and select Startup ➙ Boot. Then press Enter. The default device order list is displayed.2. Set the startup sequence as you desired.3. Press F10 to save the changes and restart the system.You also can change the startup sequence temporarily by doing the following: 1. Turn off the computer.2. Turn on the computer. When the logo screen is displayed, press the F12 key.3. Select the device that you want the computer to start from. Then press Enter.Note: The Boot menu will be displayed if the computer cannot start from any devices or the operating system cannot be found.Chapter 6.Advanced configuration 57
Updating the UEFI BIOSThe UEFI BIOS is the first program that the computer runs when the computer is turned on. The UEFI BIOS initializes the hardware components, and loads the operating system and other programs.When you install a new program, device driver, or hardware component, you might be informed to update the UEFI BIOS. You can update the UEFI BIOS by starting your computer from a flash update disc or a flash update program running in the Windows environment. The requirements for flash update are as follows: • The computer must be started over LAN.• The computer must be engaged in the Preboot eXecution Environment (PXE).• A network-management program must be installed on the computer of the network administrator.For instructions on how to update the UEFI BIOS, go to http://www.lenovo.com/support.BIOS menuThis topic introduces the following BIOS menus of your computer: • Main menu• Config menu• Date/Time menu• Security menu• Startup menu• Restart menuNote: Depending on the model and operating system, the menu items and the default value might change without notice.Main menuWhen you enter the ThinkPad Setup program, you first see the Main menu as follows:Note: The BIOS menu items might change without notice. Depending on the model, the default value might vary.• UEFI BIOS Version• UEFI BIOS Date• Embedded Controller Version• ME Firmware Version• Machine Type Model• System-unit serial number• System board serial number• Asset Tag• CPU Type• CPU Speed• Installed Memory• UUID• MAC Address (Internal LAN)58 User Guide
• Preinstalled operating system license• UEFI Secure Boot• OA3 ID• OA2Config menuNote: The BIOS menu items might change without notice. Depending on the model, the default value might vary.Network• Wake On LANValues: Disabled, AC only, AC and BatteryDescription: The network administrator can turn on a computer from a management console by using the Wake on LAN feature. If you select AC Only, the Wake on LAN feature is enabled only when the ac power adapter is attached. If you select AC and Battery, the Wake on LAN feature is enabled with any power sources. Notes: – The magic packet type Wake on LAN requires that the ac power is attached.– The Wake on LAN feature does not work when the hard disk password is set.• Wake On LAN from DockValues: Disabled, Enabled, Description: Enable or disable the Wake On LAN from Dock feature when a ThinkPad Dock that supports the Wake on LAN function is attached. Note: The Wake on LAN from Dock feature does not work when the hard disk password is set.• Ethernet LAN Option ROMValues: Disabled, EnabledDescription: The Ethernet LAN Option ROM enables the startup from an integrated network device. This menu is displayed only in Legacy Only boot mode or Both boot mode with Legacy first.• UEFI IPv4 Network StackValues: Disabled, EnabledDescription: Enable or disable Internet Protocol Version 4 (IPv4) network stack for UEFI environment. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first.• UEFI IPv6 Network StackValues: Disabled, EnabledDescription: Enable or disable Internet Protocol Version 6 (IPv6) network stack for UEFI environment. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first.• UEFI PXE Boot PriorityValues: IPv6 First, IPv4 FirstDescription: Select network stack priority for UEFI PXE boot. This menu is displayed only in UEFI Only boot mode or Both boot mode with UEFI first, when IPv6 and IPv4 stacks are both enabled.• Wireless Auto DisconnectionValues: Disabled, EnabledChapter 6.Advanced configuration 59
Description: Enable or disable the Wireless Auto Disconnection feature when the Ethernet cable is attached. If you select Enabled, the Wireless LAN function is automatically turned off when the Ethernet cable is attached.Note: The Wireless Auto Disconnection feature is not supported for the Ethernet connection through a USB port.• MAC Address Pass ThroughValues: Disabled, EnabledDescription: Enable or disable the MAC Address Pass Through function when a dock is attached. If you select Enabled, the MAC address for the dock will be changed to the Internal MAC address. If you select Disabled, the dock uses its own MAC address.USB• USB UEFI BIOS SupportValues: Disabled, EnabledDescription: Enable or disable the boot support for USB storage devices.• Always On USBValues: Disabled, EnabledDescription: Select Enabled to charge devices through the Always On USB connectors even when the computer is turned off, in sleep mode, or in hibernation mode. – Charge in Battery ModeValues: Disabled, EnabledDescription: This option is supported only when Always On USB is enabled. Select Enabled to charge devices through the Always On USB connector even when the computer is in hibernation mode, or powered off and in battery operation.Keyboard/Mouse• TrackPointValues: Disabled, EnabledDescription: Enable or disable the built-in TrackPoint pointing device.• TrackpadValues: Disabled, EnabledDescription: Enable or disable the built-in trackpad.• Fn and Ctrl Key swapValues: Disabled, EnabledDescription: Exchange functions of the Fn key and the Ctrl key at the bottom left corner of the keyboard. If you select Enabled, the Fn key works as the Ctrl key and the Ctrl key works as the Fn key. Note: Only the physical Fn key can wake up the system from sleep mode.• Fn Sticky keyValues: Disabled, EnabledDescription: If you select Enabled, you can press (instead of press and hold) the Fn key to keep it in a pressed condition. Then press the desired function key. The action is equivalent to pressing the function key simultaneously with the Fn key. When you press the Fn key twice, the Fn key is locked in the pressed condition until you press the Fn key again.• F1–F12 as Primary Function60 User Guide
Values: Disabled, EnabledDescription: If you select Enabled, pressing the function keys directly inputs F1–F12. If you select Disabled, pressing the function keys directly initiates the special function printed as an icon on each key. To temporarily switch the above two functions, press Fn+Esc.Display• Boot Display DeviceValues: LCD, External DisplayDescription: Select the display device that you want to activate at boot time. External Display refers to an external display attached to the USB Type-C connector or HDMI connector. If multiple displays are attached, the boot screen appears on the first recognized one.• Total Graphics MemoryValues: 256 MB, 512 MBDescription: Allocate the total memory which Intel internal graphics shares. Note: If you select 512 MB, the maximum usable memory might be reduced on the 32–bit operating system.• Boot Time ExtensionValues: Disabled, 1 second, 2 seconds, 3 seconds, 5 seconds, 10 secondsDescription: During the boot process, the computer might not detect the external monitors that need more time to get ready. Select how long you want to extend the boot process.Power• Intel (R) SpeedStep technologyValues: Disabled, EnabledDescription: Select the mode of Intel SpeedStep technology at runtime. – Mode for ACValues: Maximum Performance, Battery OptimizedDescription: Maximum Performance: Always the highest speed– Mode for BatteryValues: Maximum Performance, Battery OptimizedDescription: Battery Optimized: Always the lowest speed• Adaptive Thermal ManagementDescription: Select a thermal management scheme to use. The scheme affects fan sound, temperature, and performance. – Scheme for ACValues: Maximize Performance, BalancedDescription: – Maximize Performance: Reduce CPU throttling.– Balanced: Balance sound, temperature, and performance.– Scheme for BatteryValues: Maximize Performance, BalancedDescription: – Balanced: Balance sound, temperature, and performance.Chapter 6.Advanced configuration 61
– Maximize Performance: Reduce CPU throttling.• CPU Power ManagementValues: Disabled, EnabledDescription: Enable or disable the power-saving feature that stops the microprocessor clock automatically when there are no system activities. Normally, it is not necessary to change the setting.• Power On with AC AttachValues: Disabled, EnabledDescription: Enable or disable a feature that turns on the computer when the ac power adapter is attached.• Disable Built-in BatteryValues: Yes, NoDescription: Temporary disable the built-in battery for servicing the system. After selecting this item, the system will be automatically powered off, then ready to be serviced. Note: The built-in battery will be automatically enabled when the ac power adapter is reconnected.Beep and Alarm• Password BeepValues: Disabled, EnabledDescription: Enable or disable a beep when the computer is waiting for a power-on, hard disk, or supervisor password. Different beeps remind you that the password you entered is right or wrong.• Keyboard BeepValues: Enabled, DisabledDescription: Enable or disable a beep when unmanageable key combinations are pressed.Thunderbolt(TM) 3• Security levelValues: No Security, User Authorization, Secure Connect, Display Port and USBDescription: Select the security level: – No Security: Allow Thunderbolt devices to be connected automatically.– User Authorization: Allow Thunderbolt devices to be connected after user authorization.– Secure Connect: Allow Thunderbolt devices to be connected with a saved key that has been approved by the user.– Display Port and USB: Allow only DisplayPort-compatible devices and USB devices to be connected. Thunderbolt devices are not allowed to be connected.• Support in Pre Boot Environment:Description: Enable or disable the pre-OS support for devices connected to the Thunderbolt 3 port. – Thunderbolt(TM) deviceValues: Disabled, EnabledDescription: Enable or disable pre-OS support for Thunderbolt devices attached to the Thunderbolt 3 port. To use a device in the pre-boot environment, authorize it in the operating system or set the Security level to No Security. To boot from a device, configure it by selecting Startup ➙ Boot.• Thunderbolt BIOS Assist ModeValues: Disabled, Enabled62 User Guide
Description: Enable or disable the Thunderbolt BIOS Assist mode. If you select Enabled, Thunderbolt ports are controlled by the BIOS instead of the operating system, power consumption is increased, and wake from Modern Standby mode is disabled. You can only set to Enabled on the Linux and the Windows 10 (earlier than version 1709) operating systems.Intel AMT• Intel (R) AMT ControlValues: Disabled, Enabled, Permanently DisabledDescription: If you select Enabled, Intel AMT (Active Management Technology) is configured and additional setup items are provided in MEBx (Management Engine BIOS Extension) Setup. If you select Permanently Disabled, you can never enable it again. Be cautious when you make the selection. Note: You can enter the MEBx Setup menu by pressing Ctrl+P in the Startup Interrupt Menu window. To display the Startup Interrupt Menu window, press Enter during the power-on self-test (POST).• USB Key ProvisioningValues: Disabled, EnabledDescription: This option enables or disables USB key provisioning.• CIRA TimeoutValues: 0–255Description: Set the timeout option for the CIRA connection to be established. Selectable values are from 0 to 255. If you select 0, use 60 seconds as the default timeout value. If you select 255, the waiting time for establishing a connection is unlimited. Note: The default value is 60 seconds.• Console TypeValues: VT100, VT100+, VT-UTF8, PC ANSIDescription: Select the console type for AMT. This console type must match the Intel AMT remote console.Date/Time menuNote: The BIOS menu items might change without notice. Depending on the model, the default value might vary.• System DateDescriptions: Set or change the date of the system.• System TimeDescriptions: Set or change the time of the system.Security menuNote: The BIOS menu items might change without notice. Depending on the model, the default value might vary.Password• Supervisor PasswordValues: Disabled, EnabledDescriptions: Set a supervisor password to prevent unauthorized users from changing the startup sequence, network-related settings, and system date and time. For more information, see “Passwords introduction” on page 47.• Lock UEFI BIOS SettingsChapter 6.Advanced configuration 63
Values: Disabled, EnabledDescriptions: Enable this option to prevent unauthorized users from changing any settings in ThinkPad Setup. To use this function, a supervisor password is required.• Password at Unattended BootValues: Disabled, EnabledDescriptions: When this option is enabled, a password prompt is displayed when the computer is turned on or resumed from hibernation mode by an unattended event such as a Wake on LAN attempt. To prevent unauthorized access, set the user authentication on the operating system.• Password at RestartValues: Disabled, EnabledDescriptions: When this option is enabled, a password prompt is displayed when you restart the computer. To prevent unauthorized access, set the user authentication on the operating system. • Password at Boot Device ListValues: Disabled, EnabledDescriptions: If you enable this option, the supervisor password is required when you try to enter the Boot menu by repeatedly pressing F12. To use this function, a supervisor password must be set.• Password Count Exceeded ErrorValues: Disabled, EnabledDescriptions: Enable this option to display the POST 0199 error message when you enter a wrong supervisor password more than three times.• Set Minimum LengthValues: Disabled, x characters (4 ≤ x ≤ 12)Descriptions: Specify a minimum length for power-on passwords and hard disk passwords. If a supervisor password is set, you cannot change the minimum length until you log in as a supervisor.• Power-On PasswordValues: Disabled, EnabledDescriptions: Set a power-on password to protect the computer from unauthorized access. For more information, see “Passwords introduction” on page 47.• Hard Disk1 PasswordValues: Disabled, EnabledDescriptions: Set a hard disk password to prevent unauthorized users from accessing data on the internal storage drive. For more information, see “Passwords introduction” on page 47.Fingerprint• Predesktop AuthenticationValues: Disabled, EnabledDescriptions: Enable or disable fingerprint authentication before the operating system is loaded.• Reader PriorityValues: External ➙ Internal, Internal OnlyDescriptions: If your computer has an internal fingerprint reader and an attached external fingerprint reader, use this option to specify the fingerprint reader priority. • Security ModeValues: Normal, High64 User Guide
Descriptions: If the fingerprint is not authenticated, you can enter a password instead. If you have selected Normal, enter either the power-on password or the supervisor password; if you have selected High, supervisor password must be entered.• Password AuthenticationValues: Disabled, EnabledDescriptions: Enable this option to use password authentication when fingerprints are not available. This item is displayed if Security Mode is set to High.• Reset Fingerprint DataValue: EnterDescriptions: Use this option to erase all fingerprint data stored in the fingerprint reader and reset the settings to the factory default state. As a result, any power-on security features previously enabled will not work until they are re-enabled in the fingerprint software.Security Chip• Security Chip TypeValues: TPM 2.0Descriptions: You can use a discrete TPM chip with TPM 2.0 mode.• Security Chip (for TPM 2.0)Values: Enabled, DisabledDescriptions: Enable or disable the security chip.• Security Reporting Options – SMBIOS ReportingValues: Enabled, DisabledDescriptions: When enabled, changes to corresponding UEFI BIOS data are logged in a location, (PCR1, defined in the TCG standards), which other authorized programs can monitor, read and analyze.• Clear Security ChipDescriptions: Use this option to clear the encryption key. It will not be possible to access already- encrypted data after these keys are cleared.• Intel (R) TXT FeatureValues: Disabled, EnabledDescriptions: Enable or disable the Intel Trusted Execution Technology.• Physical Presence for ClearValues: Disabled, EnabledDescriptions: If this option is enabled, a confirmation message is displayed when you clear the security chip.UEFI BIOS Update Option• Flash BIOS Updating by End-UsersValues: Disabled, EnabledDescriptions: When this option is enabled, all users can update the UEFI BIOS. If you disable this option, only the person who knows the supervisor password can update the UEFI BIOS.• Secure RollBack PreventionValues: Disabled, EnabledDescriptions: When this option is disabled, you can flash the UEFI BIOS to earlier version. Chapter 6.Advanced configuration 65
Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled. This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled.• Windows UEFI Firmware UpdateValues: Enabled, DisabledDescriptions: Enable or disable the Windows UEFI Firmware Update feature. If you select Disabled, BIOS will skip Windows UEFI Firmware Update.Memory Protection• Execution PreventionValues: Disabled, EnabledDescriptions: Some computer viruses and worms cause memory buffers to overflow. By enabling this option, you can protect your computer against attacks from such viruses and worms. If the option is enabled but you find that a program does not run properly, disable this option first and then reset the settings.Virtualization• Intel Virtualization TechnologyValues: Disabled, EnabledDescriptions: If this option is enabled, a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology.• Intel VT-d FeatureValues: Disabled, EnabledDescriptions: Intel VT-d stands for Intel Virtualization Technology for Directed I/O. When enabled, a VMM can utilize the platform infrastructure for I/O virtualization.I/O Port AccessDescriptions: Use this submenu to enable or disable the following hardware features: • Ethernet LAN• Wireless LAN• Wireless WAN• Bluetooth• USB Port• Memory Card Slot• Integrated Camera• Microphone• Fingerprint Reader• NFC Device• ThunderboltInternal Device Access• Bottom Cover Tamper DetectionValues: Disabled, EnabledDescriptions: When this option is enabled, supervisor password is required when a bottom cover tamper is detected. This option is not functional until a supervisor password is set.66 User Guide
• Internal Storage Tamper DetectionValues: Disabled, EnabledDescriptions: When this option is enabled, removing any internal storage device when your computer is in sleep mode will be detected. If you remove the internal storage device while the computer is in sleep mode, the computer will shut down when you wake it up, and any unsaved data will be lost.Anti-Theft• Computrace Module ActivationValues: Disabled, Enabled, Permanently DisabledDescriptions: Enable the UEFI BIOS interface to activate the computrace module. Computrace is an optional monitoring service from Absolute Software. If you select Permanently Disabled, you cannot enable this setting again.Secure Boot• Secure BootValues: Disabled, EnabledDescriptions: Enable this option to prevent unauthorized operating systems from loading when you turn on the computer. To enable this option, set the startup setting as UEFI Only and set CSM Support as No first. Note: This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled. This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled.• Platform ModeValues: Setup Mode, User ModeDescriptions: Specify the system operating mode.• Secure Boot ModeValues: Standard Mode, Custom ModeDescriptions: Specify the Secure Boot mode .• Reset to Setup ModeDescriptions: Use this option to clear the current platform key and reset Platform Mode to Setup Mode. You can install your own platform key and customize the Secure Boot signature databases in Setup Mode. Secure Boot Mode will be set to Custom Mode.• Restore Factory KeysDescriptions: Use this option to restore all keys and certificates in Secure Boot databases to the factory defaults.• Clear All Secure Boot KeysDescriptions: Use this option to clear all keys and certificates in Secure Boot databases and install your own keys and certificates.Intel (R) SGX• Intel (R) SGX ControlValues: Disabled, Enabled, Software ControlledDescriptions: Enable or disable the Intel Software Guard Extensions (SGX) function. If you select Software Controlled, SGX will be controlled by SGX application for UEFI boot operating system.• Change Owner EPOCHChapter 6.Advanced configuration 67
Descriptions: Change Owner EPOCH to a random value. Use this option to clear SGX user data.Device Guard• Device GuardValues: Disabled, EnabledDescriptions: This option is used to support Microsoft Device Guard.When this option is enabled, Intel Virtualization Technology, Intel VT-d Feature, Secure Boot, and OS Optimized Defaults are automatically enabled. Boot order is not selectable. To complete the configuration of Device Guard, you have to set a supervisor password.When this option is disabled, the setup options are configurable and you can choose any boot options to start the computer.Startup menuNote: The BIOS menu items might change without notice. Depending on the model, the default value might vary.• BootDescriptions: Define the startup sequence.• Network BootDescriptions: Select the boot device when the system wakes from LAN. If Wake On LAN is enabled, the network administrator can turn on all of the computers in a LAN remotely through network management software.• UEFI/Legacy BootValues: Both, UEFI Only, Legacy OnlyDescriptions: Define the system boot capability. – UEFI/Legacy Boot PriorityValues: Legacy First, UEFI FirstDescription: Select the boot priority between UEFI and Legacy.– CSM Support (for UEFI only)Values: Yes, NoDescription: Compatibility Support Module (CSM) is required for starting the legacy operating system. If you select UEFI only, CSM Support is selectable. For Both or Legacy Only mode, CSM Support is not selectable.• Boot ModeValues: Quick, DiagnosticsDescriptions: Define which screen is displayed during the POST, the logo screen or the text message screen.• Option Key DisplayValues: Disabled, EnabledDescriptions: If you disable this option, the “To interrupt normal startup, press Enter.” message will not be displayed during the POST.• Boot Device List F12 OptionValues: Disabled, EnabledDescriptions: If you enable this option, you can open the Boot Menu window by continuously pressing F12 when the computer is powered on.• Boot Order Lock68 User Guide
Values: Disabled, EnabledDescriptions: Enable this option to lock the boot device priority order.Restart menuNote: The BIOS menu items might change without notice. Depending on the model, the default value might vary.• Exit Saving ChangesDescriptions: Save the changes and restart the computer.• Exit Discarding ChangesDescriptions: Discard the changes and restart the computer.• Load Setup DefaultsDescriptions: Restore to the factory default settings. Note: Enable OS Optimized Defaults to meet the Windows 10 certification requirements. When you change this setting, some other settings are changed automatically, such as CSM Support, UEFI/Legacy Boot, Secure Boot, and Secure RollBack Prevention.• Discard ChangesDescriptions: Discard the changes.• Save ChangesDescriptions: Save the changes.Using system managementThis topic is primarily intended for the network administrators.Your computer is designed for manageability, so that you can redirect more resources to better meet your business objectives.This manageability, known as total cost of ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a storage drive, and installing a program.Once the computer is configured and operational, you can manage it by using the software and the manageability features that are already integrated into the client computer and the network.Desktop Management InterfaceThe UEFI BIOS of your computer supports an interface called System Management BIOS (SMBIOS) Reference Specification, version 2.8 or later. SMBIOS provides information about the hardware components of your computer. It is the responsibility of the UEFI BIOS to provide information about itself and the devices on the system board. This specification documents the standards for getting access to this BIOS information.Preboot eXecution EnvironmentThe Preboot eXecution Environment (PXE) technology makes the computer more manageable by enabling the computer to start from a server. Your computer supports the personal computer functions that PXE requires. For example, with the appropriate LAN card, your computer can be started from the PXE server. Note: The Remote Initial Program Load (RIPL or RPL) function cannot be used with your computer.Chapter 6.Advanced configuration 69
Wake on LANThe network administrator can turn on a computer from a management console by using the Wake on LAN feature.When the Wake on LAN feature is enabled, many operations, such as data transfer, software updates, and flash updates of the UEFI BIOS, can be done remotely without remote attendance. The updating process can perform after normal working hours and on weekends, so that the users are not interrupted during work, and the LAN traffic is kept to a minimum. It saves time and increases productivity. If the computer is turned on through Wake on LAN, the computer starts follow the Network Boot sequence.Asset ID EEPROMThe Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components. It also includes a number of blank fields where you can record information about the end users in your network.To enable a network administrator to remotely control your computer, set the following system-management features in the ThinkPad Setup program: • Wake on LAN• Network Boot sequenceNote: If a supervisor password has been set, you are required to enter the supervisor password when you start the ThinkPad Setup program.Enabling or disabling the Wake on LAN featureWhen the Wake on LAN feature is enabled and the computer is connected to a LAN, the network administrator can start the computer remotely from a management console, using a remote network- management program.To enable or disable the Wake on LAN feature, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.2. Select Config ➙ Network. The Network submenu is displayed.3. Select a corresponding option for the Wake on LAN feature.4. Press F10 to save the settings and exit.Defining a Network Boot sequenceWhen the computer wakes on LAN, the computer boots from the device as specified on the Network Boot menu, and then follow the boot order list on the Boot menu.To define a Network Boot sequence, do the following: 1. Restart the computer. When the logo screen is displayed, press F1 to start the ThinkPad Setup program.2. Select Startup ➙ Network Boot. The boot device list is displayed.3. Select a boot device to make it as the top boot priority.4. Press F10 to save the settings and exit.You can press F9 to restore to the factory default settings.70 User Guide
Chapter 7. Troubleshooting computer problemsThis chapter provides information about what to do if you experience a problem with your computer.General tips for preventing problemsThis topic provides the following tips to help you prevent computing problems: • Empty your recycle bin on a regular basis.• Use a disk defragment tool regularly on your storage drive to improve data seek and read times.• To free up disk space, uninstall unused programs. You also might want to look for program duplication or overlapping versions.• Clean out your Inbox, Sent, and Trash folders from your e-mail client program.• Back up your data at least once a week. If critical data is present, it is a good idea to back up the data daily. Lenovo has many backup options available for your computer. • Schedule system restore operations to take a system snapshot periodically. For information about system restore, see Chapter 8 “Recovery information” on page 87.• Go to http://www.lenovo.com/support to download and install updates for the device drivers and UEFI BIOS when needed.• Keep up to date for device drivers on other non-Lenovo hardware. Before updating device drivers, read the device driver information release notes for compatibility or known issues.• Keep a log book. Entries might include major hardware or software changes, driver updates, minor issues you have experienced, and how you resolved the minor issues.• If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine, the following tips might help along the way: 1. Remove all external devices such as the printer and keyboard.2. Ensure that your battery is charged and your computer has the ac power connected.3. Access ThinkPad Setup and load the default settings.4. Restart the computer and start the recovery operation.5. If your computer uses discs as the recovery media, do not remove the disc from the drive until prompted to do so.Diagnosing problems with Lenovo CompanionMany computer problems can be solved without outside assistance. If you experience a problem with your computer, the first place to start is the troubleshooting information in your computer documentation. If you suspect a software problem, see the documentation, including readme files and help information systems, that come with the operating system or program.ThinkPad notebook computers come with a set of diagnostic programs that you can use to help you identify hardware problems. Lenovo Companion is preinstalled on your computer and also is available for download at:https://shop.lenovo.com/us/en/accessories/software/apps/lenovo-apps/companion/Note: If you are unable to isolate and repair the problem yourself after running Lenovo Companion, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.© Copyright Lenovo 2018 71
Lenovo Companion supports the hardware scan function. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for optimal system performance. To run Lenovo Companion, see “Accessing Lenovo programs” on page 12.The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. You can get the latest technical information and download device drivers and updates from the Lenovo Support Web site at:http://www.lenovo.com/supportFor additional information, see the help system of the program.TroubleshootingIf your computer has an error, it typically displays a message or an error code, or makes a beep when you turn it on. When you experience a problem, see the corresponding symptom and solution in this topic to try to solve the problem by yourself. Computer stops respondingPrint these instructions now and keep them with your computer for reference later.Problem: My computer is unresponsive (I cannot use the ThinkPad pointing device or the keyboard).Solution: Do the following: 1. Press and hold the power button until the computer turns off. If you cannot turn off the computer by pressing the power button, reset the computer by inserting a straightened paper clip into the emergency-reset hole in the bottom of the computer. After the computer is turned off, restart the computer by pressing the power button. If the computer does not turn on, continue with step 2.2. Remove all power sources from the computer. Reattach the ac power adapter and restart the computer. If the computer does not start up, continue with step 3.3. While the computer is turned off, remove all power sources from the computer and remove all external devices that are attached to the computer (keyboard, mouse, printer, scanner, and so on). Reattach the ac power adapter and restart the computer. If the computer still does not start up, call the Customer Support Center.Spills on the keyboardProblem: I spill something on the computer.Solution: Because most liquids conduct electricity, liquid spilled on the keyboard could create numerous short circuits and damage your computer. To solve the problem, do the following: 1. Ensure that no liquid creates a short circuit between you and the ac power adapter (if in use).2. Carefully disconnect the ac power adapter immediately.3. Turn off the computer immediately. The more quickly you stop the current from passing through the computer the more likely you will reduce damage from short circuits. Attention: Although you might lose some data or work by turning off the computer immediately, leaving the computer on might make your computer unusable.4. Wait until you are certain that all the liquid is dry before turning on your computer.72 User Guide
Error messages• Message: 0177: Bad SVP data, stop POST task.Solution: Checksum of the supervisor password in the EEPROM is not correct. The system board should be replaced. Have the computer serviced.• Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup.Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, press F10, and then press Enter to restart the system. If you still have a problem, have the computer serviced.• Message: 0187: EAIA data access errorSolution: The access to EEPROM is failed. Have the computer serviced.• Message: 0188: Invalid RFID Serialization Information AreaSolution: The EEPROM checksum is not correct (block # 0 and 1). The system board should be replaced, and the box serial number must be reinstalled. Have the computer serviced.• Message: 0189: Invalid RFID configuration information areaSolution: The EEPROM checksum is not correct (block # 4 and 5). The system board should be replaced, and the universally unique identifier (UUID) must be reinstalled. Have the computer serviced.• Message: 0190: Critical low-battery errorSolution: The computer turned off because the battery power is low. Connect the ac power adapter to the computer and charge the batteries.• Message: 0191: System Security - Invalid remote change requestedSolution: The system configuration change has failed. Confirm the operation and try again. To clear the error, enter ThinkPad Setup.• Message: 0199: System Security - Security password retry count exceeded.Solution: This message is displayed if you enter a wrong supervisor password more than three times. Confirm the supervisor password and try again. To clear the error, enter ThinkPad Setup.• Message: 0270: Real Time Clock Error.Solution: System Real Time Clock is not functional. Have the computer serviced.• Message: 0271: Check Date and Time settings.Solution: The date or the time is not set in the computer. Enter ThinkPad Setup and set the date and time.• Message: 1802: Unauthorized network card is plugged in - Power off and remove the network card.Solution: The wireless network card is not supported on this computer. Remove it.• Message: 1820: More than one external fingerprint readers are attached.Solution: Turn off and remove all but the reader that you set up within your main operating system.• Message: 2100: Detection error on HDD0 (Main HDD)Solution: The hard disk drive is not working. Have the hard disk drive serviced.• Message: 2101: Detection error on SSD1 (M.2)Solution: The M.2 solid-state drive is not working. Have the M.2 solid-state drive serviced.• Message: 2102: Detection error on SSD2 (M.2)Solution: The M.2 solid-state drive is not working. Have the M.2 solid-state drive serviced.• Message: 2110: Read error on HDD0 (Main HDD)Solution: The hard disk drive is not working. Have the hard disk drive serviced.• Message: 2111: Read error on SSD1 (M.2)Solution: The M.2 solid-state drive is not working. Have the M.2 solid-state drive serviced.Chapter 7.Troubleshooting computer problems 73
• Message: 2112: Read error on SSD2 (M.2)Solution: The M.2 solid-state drive is not working. Have the M.2 solid-state drive serviced.• Message: 2200: Machine Type and Serial Number are invalid.Solution: Machine Type and Serial Number are invalid. Have the computer serviced.• Message: 2201: Machine UUID is invalid.Solution: Machine UUID is invalid. Have the computer serviced.• Message: Fan errorSolution: Cooling fan has failed. Shut down the computer immediately and have the computer serviced.• Message: Thermal sensing errorSolution: The thermal sensor has a problem. Shut down the computer immediately and have the computer serviced.• Message: Bottom Cover Tamper Detection ErrorSolution: The Bottom Cover Tamper Switch is not working. Have the computer serviced.• Message: Error: The non-volatile system UEFI variable storage is nearly full. Note: This error indicates that the operating system or programs cannot create, modify, or delete data in the non-volatile system UEFI variable storage due to insufficient storage space after POST. The non-volatile system UEFI variable storage is used by the UEFI BIOS and by the operating system or programs. This error occurs when the operating system or programs store large amounts of data in the variable storage. All data needed for POST, such as BIOS setup settings, chipset, or platform configuration data, are stored in a separate UEFI variable storage.Solution: Press F1 after the error message is displayed to enter ThinkPad Setup. A dialog asks the user for confirmation to clean up the storage. If the user selects “Yes”, all data that were created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification. If the user selects “No”, all data will be kept, but the operating system or programs will not be able to create, modify, or delete data in the storage.If this error happens at a service center, Lenovo authorized service personnel will clean up the non-volatile system UEFI variable storage using the preceding solution. Beep errorsLenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following: 1. Go to https://support.lenovo.com/smartbeep or scan the following QR Code. 2. Download the proper diagnostic app and install it on your smartphone.3. Run the diagnostic app and place the smartphone near the computer. 74 User Guide
4. Press the Fn key on your computer to emit the beep again. The diagnostic app decodes the beep error and shows possible solutions on the smartphone. The following section describes some beep errors and the corresponding solutions. Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product. Error codes Solutions0001: Reset error (platform reset not de-asserted) 1. Disconnect the ac power adapter. If your computer has a built-in battery, reset the computer by inserting a straightened paper clip into the emergency-reset hole. Wait for one minute. Then reconnect all power resources.2. Replace the system board (service provider only).0002: Internal bus error Replace the system board (service provider only).0281: General embedded controller error Replace the system board (service provider only).0282: Memory error Replace the system board (service provider only).0283: PCI resource error 1. Remove PCIe devices (the M.2 card, PCIe card, and so on) (service provider only).2. Replace the system board (service provider only).0284: TCG-compliant functionality-related error (might be the BIOS code validation failure) Replace the system board (service provider only).0285: TCG-compliant functionality-related error (might be the TPM initialization failure) Replace the system board (service provider only).0286: Integrated graphics error Replace the system board (service provider only).0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only).2. Replace the system board (service provider only).0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only).2. Replace the system board (service provider only).Memory module problemsPrint these instructions now and keep them with your computer for reference later.Problem: My memory module is not operating properly.Solution: Check the following items: 1. Check for error messages during startup.Follow the appropriate corrective actions for power-on self-test (POST) error messages.2. Verify that the latest UEFI BIOS for your model has been installed.Chapter 7.Troubleshooting computer problems 75
3. Run diagnostic programs. See “Diagnosing problems with Lenovo Companion” on page 71.Ethernet problems• Problem: My computer cannot connect to the network.Solution:Ensure that: – The cable is installed correctly.The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 m (328 ft). If the cable is connected and the distance is within the acceptable limits but the problem persists, try a different cable.– You are using the correct device driver. To install the correct driver, do the following:1. Go to Control Panel, and ensure that you view Control Panel by Category.2. Click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.3. Double-click Network adapters to view all network adapters. If an exclamation mark ! is displayed next to the adapter name, you might not be using the correct driver or the driver might have been disabled.4. Right-click the highlighted adapter, click Update driver, and then follow the instructions on the screen to update the driver.– The switch port and the adapter have the same duplex setting.If you configured the adapter for full duplex, ensure that the switch port also is configured for full duplex. Setting a wrong duplex mode can degrade performance, cause data loss, or result in lost connections.– You have installed all networking software that is necessary for your network environment.Check with your LAN administrator for the necessary networking software.• Problem: The adapter stops working for no apparent reason.Solution: The network driver files might be corrupt or missing. • Problem: My computer is a Gigabit Ethernet model and I use a speed of 1000 Mbps, the connection fails or errors occur.Solution: – Use Category 5 wiring and ensure that the network cable is securely connected.– Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).• Problem: The Wake on LAN feature is not working.Solution: Ensure that Wake on LAN is enabled in ThinkPad Setup. If it is, check with your LAN administrator for the necessary settings.• Problem: My computer is a Gigabit Ethernet model, but it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps.Solution: – Try another Ethernet cable.– Ensure that the link partner is set to auto-negotiate.– Ensure that the switch is 802.3ab-compliant (gigabit over copper).76 User Guide
Wireless-LAN problemProblem: I cannot connect to the network using the built-in wireless network card.Solution: Ensure that: • The Airplane mode is off.• Your wireless-LAN driver is the latest version.• Your computer is within the range of a wireless access point.• The wireless radio is enabled.Wireless-WAN problemProblem: A message is displayed indicating that an unauthorized WAN card is installed.Solution: The WAN card is not supported on this computer. Remove the WAN card. For more information, see “Replacing the wireless-WAN card” on page 92. Note: Some models do not have a wireless-WAN card.Bluetooth problemNote: Check your connection anytime and ensure that no other Bluetooth-enabled device is searching for the device to which you want to connect. Simultaneous searching is not allowed in the Bluetooth connection.Problem: Sound does not come from the Bluetooth headset/headphones but comes from the local speaker even though the Bluetooth headset/headphones is connected using a Headset profile or AV profile.Solution: Do the following: 1. Exit the program that uses the sound device (for example, Windows Media Player).2. Go to Control Panel, and ensure that you view Control Panel by Category.3. Click Hardware and Sound ➙ Sound ➙ Playback.4. If you are using a Headset profile, select Bluetooth Hands-free Audio and click Set Default. If you are using an AV profile, select Stereo Audio and click Set Default.5. Click OK to close the Sound window.ThinkPad pointing device problems• Problem: The pointer drifts when the computer is turned on or after it resumes normal operation.Solution: The pointer might drift when you are not using the TrackPoint pointing device during normal operation. This is a normal characteristic of the TrackPoint pointing device and is not a defect. Pointer drifting might occur for several seconds under the following conditions: – When the computer is turned on– When the computer resumes normal operation– When the TrackPoint pointing device is kept pressed for a long time– When the temperature changes• Problem: The TrackPoint pointing device or trackpad does not work.Solution: Ensure that the TrackPoint pointing device or trackpad is enabled in the Mouse Properties window. For more information, see “Customizing the ThinkPad pointing device” on page 25.Chapter 7.Troubleshooting computer problems 77
Keyboard problems• Problem: All or some keys on the keyboard do not work.Solution: If an external numeric keypad is connected: 1. Turn off the computer.2. Remove the external numeric keypad.3. Turn on the computer and try using the keyboard again.If the keyboard problem is resolved, carefully reconnect the external numeric keypad. If the problem persists, ensure that the correct device driver is installed by doing the following:1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.2. Click Keyboard.3. Click the Hardware tab. In the Device Properties section, ensure that you see this message: Device Status: This device is working properly.If keys on the keyboard still do not work, have the computer serviced.• Problem: All or some keys on the external numeric keypad do not work.Solution: Ensure that the external numeric keypad is correctly connected to the computer.• Problem: The keys on the top row of the numeric keypad might not function the same as the icon printed on each key.Solution: Do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.2. Click Keyboard. In the Keyboard Properties window, click the Fn and function keys tab.Note: If the Fn and function keys tab is not displayed, connect your computer to the Internet. Then download and install the ThinkPad Hotkey Features program from the Lenovo Support Web site. For more information, see “Installing device drivers” on page 56.3. In the How to use Fn key combinations section, select your preferred option.4. If you select Fn sticky method, press Fn to reset the Fn sticky status.5. Try to press keys on the top row of the numeric keypad again to check if the problem is resolved.Computer screen problems• Problem: My screen keeps blanking when I do not want it to.Solution: Do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category.2. Click Hardware and Sound ➙ Power Options.3. Show the additional plans, and then select High performance.• Problem: When I turn on the computer, nothing is displayed on the screen and the computer does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for four seconds or more. Then turn on the computer and listen again. Solution: Ensure that: – The battery is installed correctly.78 User Guide
– The ac power adapter is connected to the computer and the power cord is plugged into a working electrical outlet.– The computer is turned on. (Press the power button again for confirmation.)– The brightness level of the screen is appropriately set.If a power-on password is set, press any key to display the prompt for the power-on password and then type the correct password and press Enter.If these items are correctly set, and the screen remains blank, have the computer serviced.• Problem: When I turn on the computer, only a white cursor is displayed on a blank screen.Solution: If you have modified a partition on your hard disk drive by using partition software, information about that partition, or the master boot record might have been destroyed.Do the following to try to solve the problem: 1. Turn off the computer, and then turn it on again.2. If you still see only the cursor on the screen, do the following: – If you have used partition software, examine the partition on the hard disk drive by using the software, and recover the partition if required.– Use the recovery solutions to restore the system to the factory default state. For more information, see Chapter 8 “Recovery information” on page 87.If the problem persists, have the computer serviced.• Problem: The screen goes blank while the computer is on.Solution: Your screen saver or power management might have been enabled. Do one of the following: – Touch the TrackPoint pointing device or the trackpad, or press a key to exit the screen saver.– Press the power button to resume the computer from sleep or hibernation mode.• Problem: The screen is blank.Solution: Do the following: 1. Press the display-mode switching key to bring up the image.2. If you are using the ac power adapter, or using the battery and the battery gauge shows that the battery is not depleted, press the brightness-up key to make the screen brighter.3. If your computer is in sleep mode, press Fn to resume the computer from sleep mode.4. If the problem persists, follow the solution for the following problem.• Problem: The screen is unreadable or distorted.Solution: Ensure that: – The display device driver is installed correctly.– The screen resolution and color quality are correctly set.– The monitor type is correct.To check these settings, do the following: 1. Right-click on the desktop, and then click Display settings ➙ Display. Note: If your computer cannot detect the external monitor, click Detect in the Display window.2. Select the external monitor and set Resolution.3. Click Display adapter properties.4. Click the Monitor tab. Check the monitor information to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise proceed with the following steps.Chapter 7.Troubleshooting computer problems 79
5. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor.6. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.7. Click the Driver tab.8. Click Update Driver.9. Click Browse my computer for driver software, and then click Let me pick from a list of available drivers on my computer.10. Clear the Show compatible hardware check box.11. Select the correct manufacturer and model for the external monitor. If you cannot find your monitor on the list, stop the installation of this driver and use the driver shipped with your monitor.12. After updating the driver, click Close.• Problem: Incorrect characters are displayed on the screen.Solution: Ensure that you install the operating system and program correctly. If the problem persists, have the computer serviced.• Problem: I try to turn off my computer but the screen stays on and I cannot completely turn off my computer.Solution: Press and hold the power button for four seconds or more to turn off the computer.• Problem: Missing, discolored, or bright dots appear on the screen every time I turn on my computer.Solution: This is an intrinsic characteristic of the TFT technology. Your computer display contains multiple thin-film transistors (TFTs). Only a very small number of missing, discolored, or bright dots on the screen might exist all the time.External monitor problems• Problem: The external monitor is blank.Solution: To bring up the image, press the display-mode switching key and select the monitor you want. If the problem persists, do the following: 1. Connect the external monitor to another computer to ensure that it works.2. Reconnect the external monitor to your computer.3. See the manual shipped with the external monitor to check the resolutions and refresh rates that are supported. – If the external monitor supports the same resolution as the computer display or a higher resolution, view output on the external monitor or on both the external monitor and the computer display.– If the external monitor supports a lower resolution than the computer display, view output on the external monitor only. (If you view output on both the computer display and the external monitor, the external monitor screen will be blank or distorted.)• Problem: I cannot set a higher resolution than the present one on my external monitor.Solution: Ensure that the monitor information is correct. If necessary, update the monitor driver.• Problem: The screen is unreadable or distorted.Solution: Ensure that: – The monitor information is correct and the appropriate monitor type is selected. If necessary, update the monitor driver.– Ensure that an appropriate refresh rate is selected by doing the following: 80 User Guide
1. Connect the external monitor to the monitor connector, and then connect the monitor to an electrical outlet.2. Turn on the external monitor and the computer.3. Right-click on the desktop, and then click Display settings ➙ Display. Note: If your computer cannot detect the external monitor, click Detect in the Display window.4. Click the icon for the appropriate monitor (Monitor-2 icon is for the external monitor).5. Click Display adapter properties.6. Click the Monitor tab.7. Select the correct screen refresh rate.• Problem: Wrong characters are displayed on the screen.Solution: Ensure that you follow the correct procedure when installing the operating system and program. If they are installed and configured correctly, but the problem still persists, have the external monitor serviced.• Problem: The Extend desktop function does not work.Solution: Enable the Extend desktop function. See “Using an external display” on page 33.• Problem: I am using the Extend desktop function, but I cannot set a higher resolution or higher refresh rate on the secondary display.Solution: Change the resolution and the color depth to lower settings for the primary display. See “Using an external display” on page 33.• Problem: Display switching does not work.Solution: If you use the Extend desktop function, disable it, and change the display output location. If a DVD movie or a video clip is playing, stop the playback, close the program, and then change the display output location.• Problem: The screen position on the external monitor is incorrect when that monitor is set for a high resolution.Solution: Sometimes, when you use a high resolution such as 1600 x 1200 pixels, the image is shifted to the left or right on the screen. To correct this, first ensure that your external monitor supports the display mode (the resolution and the refresh rate) that you have set. If it does not, set a display mode that the monitor supports. If it does support the display mode you have set, go to the setup menu for the monitor itself and adjust the settings there. Usually the external monitor has buttons for access to the setup menu. For more information, see the documentation that comes with the monitor.Audio problems• Problem: Wave or MIDI sound does not play properly.Solution: Ensure that the built-in audio device is configured correctly. 1. Go to Control Panel, and ensure that you view Control Panel by Category.2. Click Hardware and Sound.3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Double-click Sound, video and game controllers.5. Ensure that the device following Sound, video and game controllers is enabled and configured correctly.• Problem: Recordings made by using the microphone input are not loud enough.Solution: Ensure that the Microphone Boost function is turned on and set by doing the following: Chapter 7.Troubleshooting computer problems 81
1. Go to Control Panel, and ensure that you view Control Panel by Category.2. Click Hardware and Sound.3. Click Sound.4. Click the Recording tab in the Sound window.5. Select Internal Microphone, and click Properties.6. Click the Levels tab, and move the Microphone Boost slider upwards.7. Click OK.Note: For more information about controlling volume, see your Windows online help.• Problem: I cannot move the volume slider or balance slider.Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed.• Problem: The volume sliders do not stay in place when some audio programs are used.Solution: It is normal for the sliders to change position when certain sound programs are used. The programs are aware of the settings in the Volume Mixer window and are enabled to change the settings themselves. An example is the Windows Media Player program. Usually the program has sliders available to control the sound from within the program.• Problem: The balance slider cannot completely mute one channel.Solution: The control is designed to compensate for minor differences in balance and does not completely mute either channel.• Problem: There is no volume control for MIDI sound in the Volume Mixer window.Solution: Use the hardware volume control. This is because the built-in synthesizer software does not support the control.• Problem: The sound cannot be turned off even if I set the Master volume control at minimum.Solution: You still can hear some sound even though you have set the Master volume control at minimum. To turn off the sound completely, go to the Master volume control and select Mute Speaker/HP.• Problem: When I connect headphones to my computer while playing sound, a speaker does not produce sound.Solution: When the headphones are attached, the streaming is automatically redirected to it. If you want to listen to sound from the speakers again, ensure that you set those speakers as the default device. For more information, see the help information system for Realtek HD Audio Manager.• Problem: Sound does not come from a headphone or a speaker, or the computer cannot record sounds.Solution: To switch from one device to another (for example, from a speaker to a headphone, or from an external microphone to a built-in microphone), do the following: 1. Go to Control Panel, and ensure that you view Control Panel by Category.2. Click Hardware and Sound.3. Click the Sound icon. The Sound window is displayed.4. Click the Playback tab. Select the desired device (for example, speakers) and then click Set Default. The speakers are set to the default device with a check mark displayed beside the speaker icon.5. Play any sound through a music program (for example, Windows Media Player). Ensure that sound comes from the speakers now.6. Then, if you would like to switch to a headset, close the music program.7. Click the Playback tab. Select Headset Earphone and then click Set Default. The headset is set to the default device with a check mark displayed beside the headset icon.82 User Guide
8. Play any sound through a music program. Ensure that sound comes from the headset attached directly to the computer.Fingerprint reader problems• Problem: The surface of the reader is dirty, stained, or wet.Solution: Gently clean the surface of the reader with a dry, soft, lint-free cloth.• Problem: The reader often fails to enroll or authenticate your fingerprint.Solution: If the surface of the reader is dirty, stained, or wet, gently clean the surface of the reader with a dry, soft, lint-free cloth.For tips on how to maintain the fingerprint reader, see “Using the fingerprint reader” on page 50.Battery problems• Problem: The battery cannot be fully charged in the standard charge time when the computer is powered off.Solution: The battery might be over-discharged. Do the following: 1. Turn off the computer.2. Ensure that the over-discharged battery is in the computer.3. Connect the ac power adapter to the computer and let it charge.If a quick charger is available, use it to charge the over-discharged battery.If the battery cannot be fully charged in 24 hours, use a new battery.• Problem: The computer shuts down before the battery status icon shows that the battery is empty.Solution: Discharge and recharge the battery.• Problem: The computer operates after the battery status icon shows that the battery is empty.Solution: Discharge and recharge the battery.• Problem: The operating time for a fully charged battery is short.Solution: Discharge and recharge the battery. If your battery operating time is still short, use a new battery.• Problem: The computer does not operate with a fully charged battery.Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.• Problem: The battery cannot get charged.Solution: You cannot charge the battery when it is too hot. If the battery feels hot, wait for a while to let it cool to room temperature. After it cools, recharge the battery. If it still cannot be charged, have it serviced.ac power adapter problemProblem: The ac power adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed in the Windows notification area. The ac power indicator also does not light up.Solution: Do the following: 1. Ensure that the connection of the ac power adapter is correct. For instructions on how to connect the ac power adapter, see “Using the ac power adapter” on page 26.2. If the connection of the ac power adapter is correct, turn off the computer, and then disconnect the ac power adapter.Chapter 7.Troubleshooting computer problems 83
3. Reconnect the ac power adapter, and then turn on the computer.4. If the power adapter icon still is not displayed in the Windows notification area, have the ac power adapter and your computer serviced.Power problemsPrint these instructions now and keep them with your computer for reference later.• Problem: My computer is getting no power at all.Solution: Check the following items: 1. Verify the power button. The power button is illuminated whenever the computer is on.2. Check all power connections. Remove any power strips and surge protectors to connect the ac power adapter directly to the ac power outlet.3. Inspect the ac power adapter. Check for any physical damage, and ensure that the power cable is firmly attached to the adapter brick and the computer.4. Verify that the ac power source is working by attaching another device to the outlet.• Problem: My computer does not run on battery power.Solution: Check the following items: 1. If the battery runs out of power, attach the ac power adapter to recharge the battery.2. If the battery is charged but the computer does not run, have the computer serviced.• Problem: The system does not respond, and I cannot turn off the computer.Solution: Turn off the computer by pressing and holding the power button for four seconds or more.Power button problemProblem: The system does not respond, and I cannot turn off the computer.Solution: Turn off the computer by pressing and holding the power button for four seconds or more. If the system still does not respond, remove the ac power adapter and reset the system by inserting one end of a needle or a straightened paper clip into the emergency-reset hole. To locate the emergency-reset hole, see “Bottom view” on page 6.Boot problemsPrint these instructions now and keep them with your computer for reference later.• Problem: I receive an error message before the operating system loads.Solution: Follow the appropriate corrective actions for power-on self-test (POST) error messages. • Problem: I receive an error message while the operating system is loading the desktop configuration after the POST is completed.Solution: Find solutions by searching for the error message at the following Web sites: – http://www.lenovo.com/support– https://support.microsoft.com/Sleep and hibernation problems• Problem: The computer enters sleep mode unexpectedly.84 User Guide
Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode.• Problem: The computer enters sleep mode immediately after the power-on self-test.Solution: Ensure that: – The battery is charged.– The operating temperature is within the acceptable range. See “Operating environment” on page 11.If the problem persists, have the computer serviced.• Problem: A critical low-battery error occurs, and the computer immediately turns off.Solution: The battery power is getting low. Plug the ac power adapter into an electrical outlet and then into the computer.• Problem: The computer display remains blank after you press Fn to resume from sleep mode.Solution: Check whether an external monitor was disconnected or turned off while the computer was in sleep mode. If you disconnected or turned off the external monitor, connect it or turn it on before resuming the computer from sleep mode. When resuming the computer from sleep mode without attaching the external monitor or turning it on, and the computer display remains blank, press the display-mode switching key to bring up the computer display.• Problem: The computer does not resume from sleep mode, or the system status indicator blinks slowly and the computer does not work.Solution: If the system does not resume from sleep mode, it might have entered sleep or hibernation mode automatically because the battery is depleted. Check the system status indicator. – If the system status indicator blinks slowly, your computer is in sleep mode. Connect the ac power adapter to the computer; then press Fn.– If the system status indicator is off, your computer has no power or is in hibernation mode. Connect the ac power adapter to the computer; then press the power button to resume operation.If the system still does not resume from sleep mode, your system might stop responding and you might not be able to turn off the computer. In this case, you must reset the computer. If you have not saved your data, it might be lost. To reset the computer, press and hold the power button for four seconds or more. If the system still does not respond, remove the ac power adapter.• Problem: Your computer does not enter sleep or hibernation mode.Solution: Check whether any option has been selected to disable your computer from entering sleep or hibernation mode. If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device.• Problem: The battery discharges slightly while the computer is in hibernation mode.Solution: If the wakeup function is enabled, the computer consumes a small amount of power. This is not a defect. For more information, see “Power-saving modes” on page 28.Solid-state drive problemProblem: When you compress files or folders by use of the data compression function in the Windows operating system, and then decompress them, the process of writing to or reading from the files or folders is slow.Solution: Apply the disk defragmentation tool in the Windows operating system for faster access to the data.Chapter 7.Troubleshooting computer problems 85
ThinkPad Pen Pro problemProblem: The ThinkPad Pen Pro does not perform well.Solution: The battery power for the pen might be low. Ensure that your computer is on. Then insert the pen into the pen slot to charge the pen for about five minutes.Software problemProblem: A program does not run properly.Solution: Ensure that the problem is not being caused by the program.Check that your computer has the minimum required memory to run the program. See the manuals supplied with the program.Check the following: • The program is designed to operate with your operating system.• Other programs run properly on your computer.• The necessary device drivers are installed.• The program works when it is run on some other computer.If an error message is displayed while you are using the program, see the manuals or help system supplied with the program.If the program still does not run properly, contact your place of purchase or a service representative for help.USB problemProblem: A device connected to the USB connector does not work.Solution: Ensure that the USB port is enabled in the ThinkPad Setup. Open the Device Manager window. Ensure that the USB device setup is correct, and that the assignment of computer resource and the installation of the device driver are correct. To open the Device Manager window, go to Control Panel and ensure that you view Control Panel by Category, and click Hardware and Sound ➙ Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.Refer to “Diagnosing problems with Lenovo Companion” on page 71 and run a diagnostic test of the USB connector.86 User Guide
Chapter 8. Recovery informationThis chapter provides information about the Windows recovery solutions on the Windows 10 operating system.Resetting your computerIf your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.To reset your computer, do the following: Note: The items in the graphical user interface (GUI) might change without notice.1. Open the Start menu, and then click Settings ➙ Update & Security ➙ Recovery.2. In the Reset this PC section, click Get started.3. Follow the instructions on the screen to reset your computer.Using advanced startup optionsThe advanced startup options enable you to do the following: • Change the firmware settings of the computer• Change the startup settings of the Windows operating system• Start the computer from an external device• Restore the Windows operating system from a system imageTo use advanced startup options, do the following: Note: The items in the graphical user interface (GUI) might change without notice.1. Open the Start menu, and then click Settings ➙ Update & security ➙ Recovery.2. In the Advanced startup section, click Restart now ➙ Troubleshoot ➙ Advanced options.3. Select a startup option you want, and then follow the instructions on the screen.Recovering your operating system if Windows 10 fails to startThe Windows recovery environment on your computer operates independently from the Windows 10 operating system. It enables you to recover or repair the operating system even if the Windows 10 operating system fails to start. After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the on-screen instructions.Note: Ensure that your computer is connected to ac power during the recovery process.© Copyright Lenovo 2018 87
Creating and using a recovery USB driveYou can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged.It is recommended that you create a recovery USB drive as early as possible. If you did not create a recovery USB drive as a precautionary measure, you can contact Lenovo Customer Support Center and purchase one from Lenovo. For a list of the Lenovo Support phone numbers for your country or region, go to: http://www.lenovo.com/support/phoneCreating a recovery USB driveTo create a recovery USB drive, you need a USB drive with at least 16 GB of storage capacity. The actual USB capacity that is required depends on the size of the recovery image.Attention: The creation process will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.To create a recovery USB drive, do the following: Note: Ensure that your computer is connected to ac power during the following process.1. Connect a proper USB drive (at least 16 GB of storage) to the computer.2. Type recovery in the search box on the taskbar. Then click Create a recovery drive.3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start. 4. In the Recovery Drive window, follow the instructions on the screen to create a recovery USB drive.Using the recovery USB drive If you cannot start your computer, refer to the corresponding information in the topic “Troubleshooting” on page 72 to try to solve the problem by yourself. If you still cannot start your computer, use the recovery USB drive to recover your computer.To use a recovery USB drive, do the following: Note: Ensure that your computer is connected to ac power during the following process.1. Connect the recovery USB drive to the computer.2. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press F12. The Boot Menu window opens. 3. Select the recovery USB drive as the boot device.4. Select a preferred keyboard layout.5. Click Troubleshoot to display optional recovery solutions.6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process. 88 User Guide
Chapter 9. Replacing devicesThis chapter provides instructions on how to install or replace hardware for your computer.Customer Replaceable UnitsCustomer Replaceable Units (CRUs) are parts that can be upgraded or replaced by the customer. ThinkPad computers contain the following types of CRUs: • Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost.• Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level. Trained service technicians can also provide service to install or replace the parts under the type of warranty designated for the customer’s machine.If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation at http:// www.lenovo.com/warranty/llw_02 for full details.For the CRU information of your computer, refer to the following list.Self-service CRUs• ac power adapter and power cord• Base cover assembly• Coin-cell battery• M.2 solid-state drive• M.2 solid-state-drive cover• M.2 solid-state-drive film• ThinkPad Pen ProOptional-service CRUs• Pen charger• Speaker assembly• Wireless LAN card Note: The wireless LAN card in your computer is preinstalled by Lenovo, and you are prohibited from replacing it with another wireless module or removing it. If the device requires replacement due to some problem during warranty, it must be serviced by a Lenovo authorized servicer.• Wireless WAN cardStatic electricity preventionStatic electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option or a © Copyright Lenovo 2018 89
Customer Replaceable Unit (CRU), do not open the static-protective package until the instructions direct you to install the part.When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you.• Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.• Prevent others from touching the components.• Before you install a static-sensitive option or CRU, do either of the following to reduce static electricity in the package and your body: – Touch the static-protective package that contains the part to a metal expansion-slot cover for at least two seconds. – Touch the static-protective package that contains the part to other unpainted metal surface on the computer for at least two seconds.• When possible, remove the static-sensitive part from the static-protective package and install the part without setting it down. When this is not possible, place the static-protective package on a smooth, level surface and place the part on the package.• Do not place the part on the computer cover or other metal surface.Disabling the built-in batteryBefore replacing any CRU, ensure that you disable Fast Startup first and then disable the built-in battery.To disable Fast Startup, do the following: 1. Go to Control Panel, and then change the view of Control Panel from Category to Large icons or Small icons.2. Click Power Options, and then click Choose what the power buttons do on the left pane.3. Click Change settings that are currently unavailable at the top.4. If prompted by User Account Control (UAC), click Yes.5. Clear the Turn on fast startup check box, and then click Save changes.To disable the built-in battery, do the following: 1. Restart your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup.2. Select Config ➙ Power. The Power submenu is displayed.3. Select Disable built-in battery and press Enter.4. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool.Replacing the nano-SIM cardBefore you start, read “Important safety information” on page v and print the following instructions.The nano-SIM-card slot is on the rear of the computer. Before you start, turn off the computer.To replace the nano-SIM card, do the following: 90 User Guide
1. Open the nano-SIM-card door 1.2. Gently push the nano-SIM card to eject it 2, and then slide it out of the slot 3.3. Insert a new nano-SIM card 4. Note the orientation of the new card and ensure that it is snapped into place.4. Close the nano-SIM-card door 5.Replacing the base cover assemblyBefore you start, read “Important safety information” on page v and print the following instructions.Notes: • Depending on the model, your computer might look slightly different from the illustrations in this topic.• There might be a risk of short circuits if you remove the base cover assembly in the following situations: – When your computer has the removable battery installed– When your computer is connected to ac powerBesides, the computer will not start after you reinstall the base cover assembly. To start the computer, disconnect the ac power adapter and then reconnect it to the computer.To replace the base cover assembly, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 90.2. Ensure that the computer is turned off and disconnected from ac power and all cables.3. Close the computer display and turn the computer over.Chapter 9.Replacing devices 91
4. Loosen the screws and pry up the latches. Then remove the base cover assembly. 5. Install the new base cover assembly and tighten the screws. 6. Turn the computer over. Connect the ac power adapter and all cables to the computer.Replacing the wireless-WAN cardThe following information is only for models that support user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.Before you start, read “Important safety information” on page v and print the following instructions.92 User Guide
Attention: Do not touch the contact edge of the wireless-WAN card. Otherwise the wireless-WAN card might get damaged.To replace the wireless-WAN card, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 90.2. Ensure that the computer is turned off and disconnected from ac power and all cables.3. Close the computer display and turn the computer over.4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 91.5. Remove the wireless-WAN card by doing the following: a. A film might cover the wireless-WAN card. To access the wireless-WAN card, open the film first 1. b. Hold the cable connector with your fingers and gently disconnect each cable from the wireless-WAN card 2.c. Remove the screw 3. The wireless-WAN card is released from the secured position and pivots upward. d. Carefully remove the wireless-WAN card out of the slot 4.Chapter 9.Replacing devices 93
6. Install a new wireless-WAN card by doing the following: a. Align the contact edge of the new wireless-WAN card with the key in the slot. Then carefully insert the card into the slot at an angle of about 20 degrees 1. Pivot the card downward 2.b. Install the screw to secure the wireless-WAN card in place 3.c. Connect the cables to the wireless-WAN card 4. Ensure that you attach the red cable to the main connector and the blue cable to the auxiliary connector on the card.d. Cover the wireless-WAN card with the film 5 (if available).7. Reinstall the base cover assembly.8. Turn the computer over. Connect the ac power adapter and all cables to the computer.Replacing the M.2 solid-state driveBefore you start, read “Important safety information” on page v and print the following instructions.Attention: The M.2 solid-state drive is sensitive. Inappropriate handling might cause damage and permanent loss of data.When handling the M.2 solid-state drive, observe the following guidelines: • Replace the M.2 solid-state drive only for upgrade or repair. The M.2 solid-state drive is not designed for frequent changes or replacement.• Before replacing the M.2 solid-state drive, make a backup copy of all the data that you want to keep.• Do not apply pressure to the M.2 solid-state drive.• Do not touch the contact edge of the M.2 solid-state drive. Otherwise the M.2 solid-state drive might get damaged.• Do not make the M.2 solid-state drive subject to physical shocks or vibration. Put the M.2 solid-state drive on a soft material, such as cloth, to absorb physical shocks.To replace the M.2 solid-state drive, do the following:94 User Guide
1. Disable the built-in battery. See “Disabling the built-in battery” on page 90.2. Ensure that the computer is turned off and disconnected from ac power and all cables.3. Close the computer display and turn the computer over.4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 91.5. A film might cover the M.2 solid-state drive. To access the M.2 solid-state drive, open the film first. Then remove the screw that secures the M.2 solid-state drive. The M.2 solid-state-drive pivots up. 6. Remove the M.2 solid-state drive out of the slot. Then slide the M.2 solid-state drive out of the drive cover. 7. Insert the new M.2 solid-state drive into the drive cover. Then insert the drive (with cover) into the slot at an angle of about 20 degrees and pivot the M.2 solid-state drive downward. Chapter 9.Replacing devices 95
8. Install the screw to secure the M.2 solid-state drive. Then cover the drive with the film. 9. Reinstall the base cover assembly.10. Turn the computer over. Connect the ac power adapter and all cables to the computer.Replacing the coin-cell batteryBefore you start, read “Important safety information” on page v and print the following instructions.DANGERIf the coin-cell battery is incorrectly replaced, there is danger of an explosion. The coin-cell battery contains a small amount of harmful substance. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo.• Keep the battery away from fire.• Do not expose it to excessive heat.• Do not expose it to water or rain.• Do not short-circuit it.• Do not drop, crush, puncture the battery, or make it subject to strong forces. Battery abuse or mishandling can cause the battery to overheat, which can cause gasses or flame to "vent" from the battery or coin-cell battery.To replace the coin-cell battery, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 90.2. Ensure that the computer is turned off and disconnected from ac power and all cables.3. Close the computer display and turn the computer over.4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 91.96 User Guide
5. Open the film and detach the connector. Then remove the coin-cell battery. 6. Install the new coin-cell battery and attach the connector. Then cover the battery with the film. 7. Reinstall the base cover assembly.8. Turn the computer over. Connect the ac power adapter and all cables to the computer.Note: After you replace the coin-cell battery, reset the system date and time in the ThinkPad Setup program. See “Date/Time menu” on page 63.Replacing the speaker assemblyBefore you start, read “Important safety information” on page v and print the following instructions.To replace the speaker assembly, do the following:1. Disable the built-in battery. See “Disabling the built-in battery” on page 90.2. Ensure that the computer is turned off and disconnected from ac power and all cables.3. Close the computer display and turn the computer over.Chapter 9.Replacing devices 97
4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 91.5. Open the film that covers the speaker connector and detach the connector from the system board. Then, remove the screws that secure the speaker assembly. 6. Remove the speaker assembly. 98 User Guide
7. Install the new speaker assembly in place. Correctly route and secure the cable. 8. Install the screws to secure the speaker assembly and attach the connector of the speaker assembly. Then cover the connector with the film. 9. Reinstall the base cover assembly.10. Turn the computer over. Connect the ac power adapter and all cables to the computer.Replacing the pen chargerBefore you start, read “Important safety information” on page v and print the following instructions.To replace the pen charger, do the following:1. Disable the built-in battery. See “Disabling the built-in battery” on page 90.2. Ensure that the computer is turned off and disconnected from ac power and all cables.3. Close the computer display and turn the computer over.4. Remove the base cover assembly. See “Replacing the base cover assembly” on page 91.Chapter 9.Replacing devices 99
5. Detach the connector from the system board and remove the screw that secure the pen charger. Then, remove the pen charger. 6. Note the orientation and place the pen charger to the correct location. Install the screw to secure the pen charger. Then, connect the connector to the system board. 7. Reinstall the base cover assembly.8. Turn the computer over. Connect the ac power adapter and all cables to the computer.100 User Guide
Chapter 10. Getting supportThis chapter provides information about getting help and support from Lenovo.Before you contact LenovoOften, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Support Web site.Registering your computerRegister your computer with Lenovo. For more information, see “Registering your computer” on page 15.Downloading system updatesDownloading updated software might resolve problems you experience with your computer.To download updated software, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/supportRecording informationBefore you talk to a Lenovo representative, record the following important information about your computer.Recording problem symptoms and detailsCollect the answers to the following questions before you call for help. Then, you are able to get help as quickly as possible. • What is the problem? Is it continuous or intermittent?• Is there an error message? What is the error code, if any?• What operating system are you using? Which version?• Which software applications were running at the time of the problem?• Can the problem be reproduced? If so, how?Recording system informationThe serial number label is on the bottom of your computer. Record the machine type and the serial number. • What is the name of your Lenovo product?• What is the machine type?• What is the serial number?Getting help and serviceIf you need help, service, technical assistance, or more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you.Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer or on the Lenovo Support Web site at http://www.lenovo.com/support. The documentation includes printed books, online books, readme files, and help files.© Copyright Lenovo 2018 101
Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through discs. For more specific information and links, go to https://www.microsoft.com. Lenovo offers technical assistance with installation of, or questions related to, Service Packs for your Lenovo-preinstalled Microsoft Windows product. For more information, contact the Customer Support Center.Lenovo Support Web siteTechnical support information is available on the Lenovo Support Web site at http://www.lenovo.com/support.This Web site is updated with the latest support information such as the following: • Drivers and software• Diagnostic solutions• Product and service warranty• Product and parts details• User guides and manuals• Knowledge base and frequently asked questionsCalling LenovoIf you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the Customer Support Center. The following services are available during the warranty period: • Problem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.• Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) that apply to your hardware available.The following items are not covered: • Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts• Identification of software problem sources• Configuration of UEFI BIOS as part of an installation or upgrade• Changes, modifications, or upgrades to device drivers• Installation and maintenance of network operating systems (NOS)• Installation and maintenance of programsFor the terms and conditions of the Lenovo Limited Warranty that apply to your Lenovo hardware product, see “Warranty information” in the Safety and Warranty Guide that comes with your computer.If possible, be near your computer when you make your call. Ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, have the following information available: • Machine type and model• Serial numbers of your computer, monitor, and other components, or your proof of purchase• Description of the problem• Exact wording of any error messages• Hardware and software configuration information for your system102 User Guide
Telephone numbersFor a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/ support/phone or refer to the Safety and Warranty Guide that comes with your computer.Note: Phone numbers are subject to change without notice. The latest phone numbers are available at http://www.lenovo.com/support/phone. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.Purchasing additional servicesDuring and after the warranty period, you can purchase additional services. Service availability and service name might vary by country or region.For more information about these services, go to http://www.lenovo.com/essentials.Chapter 10.Getting support 103
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Appendix A. Supplemental information about the Ubuntu operating systemIn limited countries or regions, Lenovo offers customers an option to order computers with the preinstalled Ubuntu® operating system.If the Ubuntu operating system is available on your computer, read the following information before you use the computer. Ignore any information related to Windows-based programs, utilities, and Lenovo preinstalled applications in this documentation.Accessing the Lenovo Limited WarrantyThis product is covered by the terms of the Lenovo Limited Warranty (LLW), version L505-0010-02 08/2011. You can view the LLW in a number of languages from the following Web site. Read the Lenovo Limited Warranty at:http://www.lenovo.com/warranty/llw_02The LLW also is preinstalled on the computer. To access the LLW, go to the following directory:/usr/share/doc/lenovo-docIf you cannot view the LLW either from the Web site or from your computer, contact your local Lenovo office or reseller to obtain a printed version of the LLW.Accessing the Ubuntu help systemThe Ubuntu help system provides information about how to use the Ubuntu operating system. To access the help system from the Unity, move your pointer to the Launch bar, and then click the Help icon. If you cannot find the Help icon from the Launch bar, click the Search icon, and type Help to search it.To learn more about the Ubuntu operating system, go to:https://www.ubuntu.comGetting support informationIf you need help, service, technical assistance, or more information about the Ubuntu operating system or other applications, contact the provider of the Ubuntu operating system or the provider of the application. If you need the service and support for hardware components shipped with your computer, contact Lenovo. For more information about how to contact Lenovo, refer to the User Guide and Safety and Warranty Guide.To access the latest User Guide and Safety and Warranty Guide, go to:http://www.lenovo.com/support© Copyright Lenovo 2018 105
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Appendix B. Regulatory informationThis chapter provides regulatory and compliance information about Lenovo products.Certification-related informationProduct name: ThinkPad X1 YogaCompliance ID: TP00076DMachine types: 20LD, 20LE, 20LF, and 20LGThe latest compliance information is available at:http://www.lenovo.com/complianceRegulatory labelsDepending on your country or region, government-required regulatory information is provided through one of the following methods: • On a physical label attached to the outside of your computer shipping carton• On a physical label attached to your computer• Through an electronic-label screen (E-label screen) preinstalled on your computerTo access the E-label screen, do one of the following: • Restart the computer. When the logo screen is displayed, press F9. The E-label screen is displayed.• Restart the computer. When the logo screen is displayed, press Enter or tap the prompt to enter the Startup Interrupt menu. Then press F9 or tap the Regulatory Information option. The E-label screen is displayed.Korean E-label noticeWireless-related informationThis topic provides wireless-related information about Lenovo products.Wireless interoperabilityWireless-LAN card is designed to be interoperable with any wireless-LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g, 802.11n, or 802.11ac on wireless-LANs, as defined and approved by the Institute of Electrical and Electronics Engineers.• The Wireless Fidelity (Wi-Fi®) certification as defined by the Wi-Fi Alliance®.Your Bluetooth card supports Windows 10 in-box Bluetooth profiles. Some computer models might be equipped with a Bluetooth card compliant with the Bluetooth Specification version 4.2 as defined by the © Copyright Lenovo 2018 107

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