Wistron W700 Notebook Computer with digitizer User Manual 43Y9403

Wistron Corporation Notebook Computer with digitizer 43Y9403

Users Manual

ThinkPad®W700Service and Troubleshooting Guide
ThinkPad®W700Service and Troubleshooting Guide
NoteBefore using this information and the product it supports, be sure to read the following:vSafety and Warranty Guide included in the package with this publication.vWireless related information in online Access Help and Appendix D, “Notices,” on page 67.vRegulatory Notice included in the package with this publication.The Safety and Warranty Guide and the Regulatory Notice have been uploaded on the Web site. To refer tothem, go to http://www.lenovo.com/think/support, click Troubleshooting, and then click User’s guides andmanuals.First Edition (July 2008)© Copyright Lenovo 2008. All rights reserved.LENOVO products, data, computer software, and services have been developed exclusively at private expense andare sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rightsto use, reproduction and disclosure.LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are deliveredpursuant a General Services Administration ″GSA″contract, use, reproduction, or disclosure is subject to restrictionsset forth in Contract No. GS-35F-05925.© 2008 Lenovo
ContentsRead this first . . . . . . . . . . . vChapter 1. Finding information . . . . . 1This guide and other publications . . . . . 1Finding information with the ThinkVantagebutton . . . . . . . . . . . . . . 2Chapter 2. Taking care of your ThinkPadcomputer . . . . . . . . . . . . . 3Important tips. . . . . . . . . . . . 3Be careful about where and how you work 3Be gentle with your computer . . . . . 4Register your computer . . . . . . . 4Carry your computer properly . . . . . 4Connect the internal modem correctly. . . 4Handle storage media and drives properly 4Be sure not to modify your computer . . . 5Take care in setting passwords . . . . . 5Care for the fingerprint reader . . . . . 5Cleaning the cover of your computer . . . 5Cleaning your computer keyboard . . . . 6Cleaning your computer display . . . . 6Chapter 3. Solving computer problems . . 7Frequently asked questions . . . . . . . 7Entering the BIOS Setup Utility . . . . . . 8Diagnosing problems . . . . . . . . . 9HDD diagnostic program . . . . . . . 9Diagnosing problems using PC-Doctorfrom the service partition . . . . . . 10Troubleshooting. . . . . . . . . . . 10Error messages . . . . . . . . . . 11Errors without messages . . . . . . . 16Memory problems . . . . . . . . . 18Password problems . . . . . . . . 18Keyboard problems . . . . . . . . 19Pointing device problems . . . . . . 19Sleep (standby) or hibernation problems 20Computer screen problems . . . . . . 22Battery problems . . . . . . . . . 25AC adapter problems . . . . . . . . 25Hard disk drive (HDD) or solid state drive(SSD) problems . . . . . . . . . . 26Fingerprint reader problems . . . . . 28Startup problems . . . . . . . . . 28RAID problems . . . . . . . . . . 30Chapter 4. Recovery options . . . . . . 33Introducing Rescue and Recovery . . . . . 33Solid state drive (SSD) . . . . . . . 33Restoring the factory contents . . . . . . 34Recovering data. . . . . . . . . . . 35Chapter 5. Upgrading and replacingdevices . . . . . . . . . . . . . 37Replacing the battery . . . . . . . . . 37Upgrading the hard disk drive or solid statedrive . . . . . . . . . . . . . . 38Replacing memory . . . . . . . . . . 45Chapter 6. Getting help and service . . . 49Getting help and service . . . . . . . . 49Getting help on the Web . . . . . . . . 49Calling the Customer Support Center . . . 49Getting help around the world. . . . . . 51Worldwide telephone list. . . . . . . . 51Appendix A. Warranty information . . . . 57Types of warranty service . . . . . . . 58Appendix B. Customer Replaceable Units(CRUs) . . . . . . . . . . . . . 61Appendix C. Features and Specifications 63Features . . . . . . . . . . . . . 63Specifications . . . . . . . . . . . 64Appendix D. Notices. . . . . . . . . 67Notices. . . . . . . . . . . . . . 67Export classification notice . . . . . . 68Electronic emissions notices . . . . . . . 68Federal Communications Commission(FCC) Statement . . . . . . . . . 68Industry Canada Class B emissioncompliance statement . . . . . . . . 69Avis de conformité à la réglementationd’Industrie Canada. . . . . . . . . 69European Union EMC Directiveconformance statement . . . . . . . 69© Copyright Lenovo 2008 iii
EU-EMC Directive (2004/108/EC) EN55022 class B Statement of Compliance . . 70Japanese VCCI Class B statement . . . . 71Japanese statement of compliance forproducts less than or equal to 20 A perphase . . . . . . . . . . . . . 71EU WEEE Statements . . . . . . . . . 71Notice for users in the U.S.A. . . . . . . 72ENERGY STAR model information . . . . 72Notice for Regulatory information . . . . 74Trademarks . . . . . . . . . . . . 75Index . . . . . . . . . . . . . . 77iv ThinkPad®W700 Service and Troubleshooting Guide
Read this firstBe sure to follow the important tips given here to continue to get the most useand enjoyment out of your computer. Failure to do so might lead todiscomfort or injury, or cause your computer to fail.Protect yourself from the heat that your computer generates.When your computer is turned on or the battery ischarging, the base, the palm rest, and some other parts maybecome hot. The temperature they reach depends on theamount of system activity and the level of charge in thebattery.Extended contact with your body, even through clothing,could cause discomfort or even a skin burn.vAvoid keeping your hands, your lap, or any other part ofyour body in contact with a hot section of the computerfor any extended time.vPeriodically take breaks from using the keyboard by liftingyour hands from the palm rest.Protect yourself from the heat generated by the AC adapter.When the AC adapter is connected to an electrical outletand your computer, it generates heat.Extended contact with your body, even through clothing,may cause a skin burn.vDo not place the AC adapter in contact with any part ofyour body while it is in use.vNever use it to warm your body.Prevent your computer from getting wet.To avoid spills and the danger of electrical shock, keepliquids away from your computer.© Copyright Lenovo 2008 v
Protect the cables from being damaged.Applying strong force to cables may damage or break them.Route communication lines, or the cables of an ACadapter, a mouse, a keyboard, a printer, or any otherelectronic device, so that they cannot be walked on,tripped over, pinched by your computer or other objects,or in any way subjected to treatment that could interferewith the operation of your computer.Protect your computer and data when moving it.Before moving a computer equipped with a hard disk drive,do one of the following, and make sure that the power-onindicator is off:– Turn it off.– Press Fn+F4 to put it in sleep (standby) mode.– Press Fn+F12 to put it in hibernation mode.This will help to prevent damage to the computer, andpossible loss of data.Handle your computer gently.Do not drop, bump, scratch, twist, hit, vibrate, push, orplace heavy objects on your computer, display, or externaldevices.Carry your computer carefully.vUse a quality carrying case that provides adequatecushioning and protection.vDo not pack your computer in a tightly packed suitcaseor bag.vi ThinkPad®W700 Service and Troubleshooting Guide
Chapter 1. Finding informationThis guide and other publicationshelps you to unpack your ThinkPad®computer and get started. It includes afew tips for first-time users.provides information about caring for your ThinkPad computer, basictroubleshooting information, some recovery procedures, help and serviceinformation, and warranty information for your computer. Thetroubleshooting information in this Guide applies only to problems that mightprevent you from accessing the comprehensive online manual, called AccessHelp, preinstalled on your ThinkPad computer.is a comprehensive online manual that provides answers to most of yourquestions about your computer, helps you to configure preloaded features andtools, or solve problems. To open Access Help, do either of the following:vPress the ThinkVantage®button. Under Quick Links in the ProductivityCenter, click Access on-system help.vClick Start, move the pointer to All Programs; then to ThinkVantage. ClickAccess Help.includes general safety instructions and complete Lenovo™Limited Warranty.Setup InstructionsThis Service and Troubleshooting GuideAccess HelpSafety and Warranty Guide© Copyright Lenovo 2008 1
supplements this Guide. Read it before you use the wireless features of yourThinkPad computer. The ThinkPad computer complies with the radiofrequency and safety standards of any country or region in which it has beenapproved for wireless use. You are requested to install and use your ThinkPadcomputer in strict accordance with the local RF regulations.Finding information with the ThinkVantage buttonThe blue ThinkVantage button can help you in many situations when yourcomputer is working normally, and even when it is not. Press theThinkVantage button to open the ThinkVantage Productivity Center and getaccess to informative illustrations and easy-to-follow instructions for gettingstarted and staying productive.You can also use the ThinkVantage button to interrupt the startup sequence ofyour computer and start the Rescue and Recovery®workspace, which runsindependently of the Windows®operating system and is hidden from it.Regulatory Notice2ThinkPad®W700 Service and Troubleshooting Guide
Chapter 2. Taking care of your ThinkPad computerThough your computer is designed to function reliably in normal workenvironments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer.For the most important instructions for using your computer, see “Read thisfirst” on page v.Important tipsBe careful about where and how you workvStore packing materials safely out of the reach of children to prevent therisk of suffocation from plastic bags.vKeep your computer away from magnets, activated cellular phones,electrical appliances, or speakers (within 13 cm or 5″).vAvoid subjecting your computer to extreme temperatures (below 5°C/41°For above 35°C/95°F).vSome appliances, such as certain portable desktop fans or air purifiers, canproduce negative ions. If a computer is close to such an appliance, and isexposed for an extended time to air containing negative ions, it maybecome electrostatically charged. Such a charge may be discharged throughyour hands when you touch the keyboard or other parts of the computer,or through connectors on I/O devices connected to it. Even though thiskind of electrostatic discharge (ESD) is the opposite of a discharge fromyour body or clothing to the computer, it poses the same risk of a computermalfunction.Your computer is designed and manufactured to minimize any effects ofelectrostatic charge. An electrostatic charge above a certain limit, however,can increase the risk of ESD. Therefore, when using the computer close toan appliance that can produce negative ions, give special attention to thefollowing:– Avoid directly exposing your computer to the air from an appliance thatcan produce negative ions.– Keep your computer and peripherals as far as possible from such anappliance.– Wherever possible, ground your computer to facilitate safe electrostaticdischarge.© Copyright Lenovo 2008 3
Note: Not all such appliances cause a significant electrostatic charge.Be gentle with your computervAvoid placing any objects (including paper) between the display and thekeyboard or the palm rest.vYour computer display is designed to be opened and used at an angleslightly greater than 90 degrees. Do not open the display beyond 180degrees, as this might damage the computer hinge.vDo not turn your computer over while the AC adapter is plugged in. Thiscould break the adapter plug.Register your computervRegister your ThinkPad products with Lenovo (visit the following Web site:http://www.lenovo.com/register). This can help authorities return yourcomputer to you if it is lost or stolen. Registering your computer alsoenables Lenovo to notify you about possible technical information andupgrades.Carry your computer properlyvBefore moving your computer, be sure to remove any media, turn offattached devices, and disconnect cords and cables.vWhen picking up your open computer, hold it by the bottom. Do not pickup or hold your computer by the display.Connect the internal modem correctlyvYour computer modem might use only an analog telephone network, orpublic-switched telephone network (PSTN). Do not connect the modem to aPBX (private branch exchange) or any other digital telephone extension linebecause this could damage your modem. Analog phone lines are often usedin homes, while digital phone lines are often used in hotels or officebuildings. If you are not sure which kind of phone line you are using,contact your telephone company.vYour computer might have both an Ethernet connector and a modemconnector. If so, be sure to connect your communication cable to the correctone, so your connector is not damaged.Handle storage media and drives properlyvIf your computer comes with an optical drive, do not touch the surface of adisc or the lens on the tray.vWait until you hear the CD or DVD click into the center pivot of an opticaldrive before closing the tray.vWhen installing the HDD, SSD, or optical drive, follow the instructionsshipped with your hardware, and apply pressure only where needed on thedevice.vTurn off your computer if you are replacing the HDD or SSD.4ThinkPad®W700 Service and Troubleshooting Guide
vWhen replacing the primary HDD or SSD, reattach the cover of the driveslot.vStore your external and removable hard disk or optical drives in theappropriate containers or packaging when they are not being used.vBefore you install any of the following devices, touch a metal table or agrounded metal object. This action reduces any static electricity from yourbody. The static electricity could damage the device.– Memory module– PCI Express Mini Card– PC Card– ExpressCard– Smart Card– Memory Card, such as xD-Picture Card, SD Card, Memory Stick, andMultiMediaCardNote: When transferring data to or from a Flash Media Card, such as an SDcard, do not put your computer in sleep (standby) or hibernation mode beforethe data transfer is complete. To do so might cause damage to your data.Be sure not to modify your computervOnly an authorized ThinkPad repair technician should disassemble andrepair your computer.vDo not modify or tape the latches to keep the display open or closed.Take care in setting passwordsvRemember your passwords. If you forget a supervisor or hard diskpassword, Lenovo authorized service provider cannot reset it, and you willhave to replace your system board, or HDD or SSD.Care for the fingerprint readerThe following actions could damage the fingerprint reader or cause it not towork properly:vScratching the surface of the reader with a hard, pointed object.vScraping the surface of the reader with your nail or anything hard.vUsing or touching the reader with a dirty finger.If you notice any of the following conditions, gently clean the surface of thereader with a dry, soft, lint-free cloth:vThe surface of the reader is dirty or stained.vThe surface of the reader is wet.vThe reader often fails to enroll or authenticate your fingerprint.Cleaning the cover of your computerOccasionally clean your computer as follows:Chapter 2. Taking care of your ThinkPad computer 5
1. Prepare a mixture of a gentle kitchen-use detergent (one that does notcontain abrasive powder or strong chemicals such as acid or alkaline). Use5 parts water to 1 part detergent.2. Absorb the diluted detergent into a sponge.3. Squeeze excess liquid from the sponge.4. Wipe the cover with the sponge, using a circular motion and taking carenot to let any excess liquid drip.5. Wipe the surface to remove the detergent.6. Rinse the sponge with clean running water.7. Wipe the cover with the clean sponge.8. Wipe the surface again with a dry, soft lint-free cloth.9. Wait for the surface to dry completely and remove any cloth fibers fromthe computer surface.Cleaning your computer keyboard1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if youwipe several keys at a time, the cloth may hook onto an adjacent key andpossibly damage it. Make sure that no liquid drips onto or between thekeys.3. Allow to dry.4. To remove any crumbs and dust from beneath the keys, you can use acamera blower with a brush or cool air from a hair drier.Note: Avoid spraying cleaner directly on the display or the keyboard.Cleaning your computer display1. Gently wipe the display with a dry, soft lint-free cloth. If you see ascratch-like mark on your display, it might be a stain transferred from thekeyboard or the TrackPoint®pointing stick when the cover was pressedfrom the outside.2. Wipe or dust the stain gently with a soft, dry cloth.3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50mixture of isopropyl alcohol and water that does not contain impurities.4. Wring out as much of the liquid as you can.5. Wipe the display again; do not let any liquid drip into the computer.6. Be sure to dry the display before closing it.6ThinkPad®W700 Service and Troubleshooting Guide
Chapter 3. Solving computer problemsFrequently asked questionsThis section lists frequently asked questions and tells where you can finddetailed answers. For details about each publication included in the packagewith the ThinkPad computer, see “This guide and other publications” on page1.What safety precautions should I follow when using my ThinkPadcomputer?See the separate Safety and Warranty Guide for detailed informationabout safety.How can I prevent problems with my ThinkPad computer?See “Read this first” on page v, and also Chapter 2, “Taking care ofyour ThinkPad computer,” on page 3 of this Guide. More tips can befound in the following sections of Access Help:vPreventing problemsvTroubleshootingWhat are the main hardware features of my new ThinkPad computer?See “About your computer” in Access Help.Where can I find the detailed specifications for my ThinkPad computer?See http://www.lenovo.com/think/support.I need to upgrade a device or I need to replace one of the following: theHDD, the SSD, the PCI Express Mini Card, the memory, the keyboard, orthe palm rest.See the Appendix B, “Customer Replaceable Units (CRUs),” on page61 of this Guide for the list of Customer Replaceable Units and thelocation of the instructions for removing or replacing components.My computer is not operating properly.See “Problem solving” in Access Help. This guide describes methods oftroubleshooting for use when online Access Help is inaccessible.Where are the recovery discs?Your computer may have come with or without a recovery disc orWindows disc depending on your model. For an explanation of thealternative recovery methods offered by Lenovo, see “Restoring thefactory contents” on page 34 of this Guide.Note: See Access Help if your system is running and Access Help is accessible. This chapter presentsinformation for use when Access Help is inaccessible.© Copyright Lenovo 2008 7
How can I contact the Customer Support Center?See Chapter 6, “Getting help and service,” on page 49 of this Guide.For the phone numbers of the Customer Support Center nearest toyou, see “Worldwide telephone list” on page 51.Where can I find warranty information?See the separate Safety and Warranty Guide for detailed warrantyinformation. For the warranty applicable to your computer, includingthe warranty period and type of warranty service, see Appendix A,“Warranty information,” on page 57.Entering the BIOS Setup UtilityYour computer provides a program, called BIOS Setup Utility, that enablesyou to select various setup parameters.vConfig: Set the configuration of your computer.vDate/Time: Set the date and time.vSecurity: Set security features.vStartup: Set the startup device.vRestart: Restart the system.vHDD diagnostic program: Run the diagnostic test of the HDD or SSD.To enter the BIOS Setup Utility, do as follows:1. To protect yourself against accidental loss of data, back up your data andcomputer registry. For details, see “Basics” in Access Help.2. Turn off the computer, and then turn it on again.3. When the ThinkPad logo comes up, immediately press F1 to enter theBIOS Setup Utility.If you have set a supervisor password, the BIOS Setup Utility menuappears after you enter the password. You can start the utility by pressingEnter instead of entering the supervisor password; however, you cannotchange the parameters that are protected by the supervisor password. Formore information, see the on-board help.4. Using the cursor keys, move to an item you want to change. When theitem you want is highlighted, press Enter. A submenu is displayed.5. Change the items you wish to change. To change the value of an item, usethe F5 or F6 key. If the item has a submenu, you can display it by pressingEnter.6. Press F3 or Esc to exit from the submenu. If you are in a nested submenu,press Esc repeatedly until you reach the BIOS Setup Utility menu.Note: If you need to restore the settings to their original state as of thetime of purchase, press F9 key to load the default settings. You can alsoselect an option in the Restart submenu to load the default settings ordiscard the changes.8ThinkPad®W700 Service and Troubleshooting Guide
7. Select Restart; then press Enter. Move the cursor to the option you wantfor restarting your computer; then press Enter. Your computer restarts.Diagnosing problemsIf you have a problem with your computer, you can test it by usingPC-Doctor®for Windows.To run PC-Doctor for Windows, do as follows:1. Click Start.2. Move the pointer to All Programs and then to PC-Doctor for Windows.3. Click PC-Doctor for Windows.For more information about PC-Doctor for Windows, see the Help for theprogram.Attention:vIf you need help or further information about the problem, chooseany of the following:– Lenovo Troubleshooting Center– Update System Drivers– System InformationvRunning any tests may take up to several minutes or longer. Makesure you have time to run the entire test; do not interrupt the testwhile it is running.When preparing to contact the Customer Support Center, be sure to print thetest log so that you can rapidly provide information to the help technician.HDD diagnostic programIf your hard disk drive (HDD) or solid state drive (SSD) is not operatingproperly, you may be able to find the problem by running the HDDdiagnostic program in the BIOS Setup Utility.To run the diagnostic program, do as follows:1. Turn off the computer, and then turn it on again.2. When the ThinkPad logo comes up, immediately press F1 to enter theBIOS Setup Utility.3. Using cursor keys, select HDD diagnostic program and press Enter. Themenu for the HDD diagnostic program opens.Chapter 3. Solving computer problems 9
4. Using cursor keys, select Main hard disk drive or Ultrabay hard diskdrive. Press Enter to start the diagnostic program. The diagnostic programruns a read verification test and a speed test of the drive you select, andreports its findings.5. If the diagnostic program returns any error messages, call the CustomerSupport Center for service. The diagnostic program may return one orboth of the following error messages:For the main storage drive:vError code 0000: Read verification failedvError code 0100: Speed test failedvError code 0200: Controller Diag failedFor the Ultrabay™storage drive:vError code 0002: Read verification failedvError code 0102: Speed test failedvError code 0202: Controller Diag failed6. If the diagnostic program returns no error message but you still have someconcerns:vSee the instructions in the ″Introducing Rescue and Recovery″section inonline Access Help, and run the program for a diagnostic test of theHDD or SSD.vDownload PC-Doctor for DOS for your computer from the followingWeb site: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix.Diagnosing problems using PC-Doctor from the service partitionBy using PC-Doctor from the Rescue and Recovery workspace in the servicepartition of the hard disk drive, you can diagnose your system withoutstarting up the operating system.To run PC-Doctor, do as follows:1. Turn off the computer, and then turn it on again.2. When the ThinkPad logo comes up, immediately press the ThinkVantagebutton. The Rescue and Recovery workspace opens.3. Click Diagnose hardware.For more information about PC-Doctor, see the Help for the program.TroubleshootingIf you do not find your problem here, see Access Help. The following sectiononly describes problems that might prevent you from accessing this helpsystem.10 ThinkPad®W700 Service and Troubleshooting Guide
Error messagesNote:1. In the charts, x can be any character.2. The version of PC-Doctor referred to here is PC-Doctor for Windows.Message Solution0176: SystemSecurity - TheSystem has beentampered with.This message is displayed if you remove the Security Chip andreinstall it, or install a new one. To clear the error, enter theBIOS Setup Utility. If this does not solve the problem, have thecomputer serviced.0182: Bad CRC2.Enter BIOS Setupand load Setupdefaults.Checksum of the CRC2 setting in the EEPROM is not correct.Press F1 to enter the BIOS Setup Utility. Press F9 and thenEnter to load the default setting. Press F10 and then Enter torestart the system.0185: Bad startupsequence settings.Enter BIOS Setupand load Setupdefaults.Checksum of the startup sequence setting in the EEPROM isnot correct. Press F1 to enter the BIOS Setup Utility. Press F9and then Enter to load the default setting. Press F10 and thenEnter to restart the system.0190: Criticallow-battery errorThe computer turned off because the battery is low. Connectthe AC adapter to the computer and charge the battery, orreplace the battery with a fully charged one.0191: SystemSecurity - Invalidremote changerequested.The system configuration change has failed. Confirm theoperation and try again. To clear the error, enter the BIOSSetup Utility.0199: SystemSecurity - Securitypassword retrycount exceeded.This message is displayed if you enter a wrong supervisorpassword more than three times. Confirm the supervisorpassword and try again. To clear the error, enter the BIOSSetup Utility.01C8: More than onemodem devices arefound. Remove oneof them. Press <Esc>to continue.Remove one of the Modem Daughter Cards. Otherwise, pressEsc to ignore the warning message. If this does not solve theproblem, have the computer serviced.01C9: More than oneEthernet devices arefound. Remove oneof them. Press <Esc>to continue.Your ThinkPad computer has a built-in Ethernet feature, andyou cannot add another such feature by installing an Ethernetdevice such as a Mini-PCI Ethernet Card or an EthernetDaughter Card. If this error message is displayed, remove theEthernet device that you installed. Otherwise press Esc toignore the warning message. If this does not solve the problem,have the computer serviced.Chapter 3. Solving computer problems 11
Message Solution0200: Hard diskerrorThe HDD or SSD is not working. Make sure that the HDD orSSD is attached firmly. Run the BIOS Setup Utility; then makesure the drive is not disabled in the Startup menu.021x: Keyboard error Make sure that there are no objects placed on the keyboard, orif you have one, the external keyboard. Turn off the computer,and turn off all attached devices. Turn on the computer first;then turn on the attached devices.If you still see the same error code, do the following:If an external keyboard is connected, do the following:vTurn off the computer and disconnect the external keyboard;then turn on the computer. Make sure that the built-inkeyboard operates correctly. If it does, have the externalkeyboard serviced.vMake sure that the external keyboard is connected to thecorrect connector.Test the computer by using PC-Doctor.vIf the computer stops during the test, have the computerserviced.0230: Shadow RAMerrorThe shadow RAM failed. Test your computer’s memory withPC-Doctor. If you added a memory module just before turningthe computer on, reinstall it. Then test the memory withPC-Doctor.0231: System RAMerrorThe system RAM failed. Test your computer’s memory withPC-Doctor. If you added a memory module just before turningthe computer on, reinstall it. Then test the memory withPC-Doctor.0232: Extended RAMerrorThe extended RAM failed. Test your computer’s memory withPC-Doctor. If you have increased memory just before turningthe computer on, reinstall it. Then test the memory withPC-Doctor.0250: System batteryerrorThe backup battery, which is used to preserve theconfiguration information, such as the date and time, while thecomputer is turned off, is depleted. Replace the battery andrun the BIOS Setup Utility to verify the configuration. If youstill have a problem, have the computer serviced.0251: System CMOSchecksum badThe system CMOS might have been corrupted by anapplication program. The computer uses the default settings.Run the BIOS Setup Utility to reconfigure the settings. If youstill see the same error code, have the computer serviced.0271: Date and timeerrorNeither the date nor the time is set in the computer. Set thedate and time, using the BIOS Setup Utility.12 ThinkPad®W700 Service and Troubleshooting Guide
Message Solution0280: Previous bootincompleteYour computer was previously unable to complete the bootprocess.Turn the computer off; then turn it on to start the BIOS SetupUtility. Verify the configuration and then restart the computereither by choosing the Exit Saving Changes option under theRestart item or by pressing F10. If you still see the same errorcode, have the computer serviced.1802: Unauthorizednetwork card isplugged in - Poweroff and remove theminiPCI networkcard.The Mini-PCI network card is not supported on this computer.Remove it.1803: Unauthorizeddaughter card isplugged in - Poweroff and remove thedaughter card.The daughter card is not supported on this computer. Removeit.1830: Invalidmemoryconfiguration -Power off and installa memory module toSlot-0 or the lowerslot.The current memory configuration is not supported. If youinstall a memory module in only one of the two memory slots,install it in the slot indicated as ″SLOT-0″.2100: Initializationerror on HDD0(Main hard diskdrive)The HDD or SSD is not working. Have the drive serviced.2102: Initializationerror on HDD1(Ultrabay hard diskdrive)The HDD or SSD is not working. Have the drive serviced.2110: Read error onHDD0 (Main harddisk drive)The HDD or SSD is not working. Have the drive serviced.2112: Read error onHDD1 (Ultrabayhard disk drive)The HDD or SSD is not working. Have the drive serviced.Chapter 3. Solving computer problems 13
Message SolutionThe power-onpassword promptA power-on password or a supervisor password is set. Typethe password and press Enter to use the computer. If thepower-on password is not accepted, a supervisor passwordmight have been set. Type the supervisor password and pressEnter. If you still see the same error message, have thecomputer serviced.The hard diskpassword promptAn HDD or SSD password is set. Type the password and pressEnter to use the computer.If you still see the same error message, have the computerserviced.Hibernation error The system configuration changed between the time yourcomputer entered hibernation mode and the time it left thismode, and your computer cannot resume normal operation.vRestore the system configuration to what it was before yourcomputer entered hibernation mode.vIf the memory size has been changed, re-create thehibernation file.Operating systemnot found.Verify the following:vThe HDD or SSD is correctly installed.vA startable disc is in the driveIf you still see the same error message, check the bootsequence, using the BIOS Setup Utility.EMM386 NotInstalled - Unable toSet Page Frame BaseAddress.Edit C:\CONFIG.SYS and change a line fromdevice=C:\WINDOWS\EMM386.EXE RAMtodevice=C:\WINDOWS\EMM386.EXE NOEMSand save this file.CardBusConfiguration Error -Device DisabledEnter the BIOS Setup Utility. Press F9 and then Enter to loadthe default setting.Press F10 and then Enter to restart the system.14 ThinkPad®W700 Service and Troubleshooting Guide
Message SolutionCannot boot fromany device.Check the status of the device which you want to boot from.Device not foundCheck the device you want to boot from.Device errorCheck the device you want to boot from.No valid operating systemCheck that the operating system has no failure and isinstalled correctly.Excluded from boot orderOpen the BIOS Setup Utility and add the device to bootorder.Beep errorsOne short beep,pause, three shortbeeps, pause, threemore short beeps,and one short beepIf you install a memory module in only one of the twomemory slots, make sure that it is correctly installed in the slotindicated as ″SLOT-0″. If memory modules are installed in bothof the slots, make sure that they are installed correctly. If theyare, and you still hear the beeps, have the computer serviced.One long and twoshort beepsThe video function has a problem. Have the computerserviced.Four cycles of fourshort beepsThe Security Chip has a problem. Have the computer serviced.Five beeps The system board has a problem. Have the computer serviced.If one of the following error code messages is displayed on the screen, have thecomputer serviced:0175: Bad CRC1, stop POST task0177: Bad SVP data, stop POST task. Checksum of the supervisor password in theEEPROM is not correct.0187: EAIA data access error0188: Invalid RFID serialization information area0189: Invalid RFID configuration information area0192: System Security - Embedded Security hardware tamper detected.0260: System timer error0270: Real time clock error02D0: System cache errorChapter 3. Solving computer problems 15
If one of the following error code messages is displayed on the screen, have thecomputer serviced:02F4: EISA CMOS not writable02F5: DMA test failed02F6: Software NMI failed02F7: Fail-safe timer NMI failedFan errorThermal sensing errorErrors without messagesProblem:When I turn on the machine, nothing appears on the screen and the machinedoes not beep while starting up.Note: If you are not sure whether you heard any beeps:1. Turn off the computer by pressing and holding the power switch for 4seconds or more.2. Turn it on and listen again.Solution:1. Make sure that:vThe battery is installed correctly.vThe AC adapter is connected to the computer and the power cord isplugged into a working electrical outlet.vThe computer is turned on. (Turn the power switch on again forconfirmation.)2. If a power-on password is set:a. Press any key to display the prompt for the power-on password. Ifthe brightness level of the screen is low, increase it by pressing theFn+Home.b. Type the correct password and press Enter.3. If these items are set properly, and the screen remains blank, have thecomputer serviced.16 ThinkPad®W700 Service and Troubleshooting Guide
Problem:When I turn on the machine, only a white cursor appears on a blank screen.Solution:Note: If you have modified a partition on your HDD or SSD by using apartition software, information about that partition, or the master bootrecord, may have been destroyed.1. Turn off the computer, and then turn it on again.2. If you still see only the cursor on the screen, do the following:vIf you have used the partition software, examine the partition on theHDD or SSD by using the software, and recover the partition ifrequired.vUse either the Rescue and Recovery workspace or the recovery discs torestore the system to the factory state.For details about restoring the system to the factory state, seeChapter 4, “Recovery options,” on page 33.3. If the problem persists, have the computer serviced.Problem:The screen goes blank while the computer is on.Solution:Your screen saver or power management may be enabled.Do either of the following:vMove the TrackPoint or press a key to exit the screen saver.vPress the power switch to resume from sleep (standby) or hibernation.Problem:The computer does not respond.Solution:1. Turn off the computer by pressing and holding the power switch for 4seconds or more.2. If the computer still does not respond, remove and reinstall the ACadapter and the battery.Your computer might lock when it enters sleep (standby) mode during acommunication operation. Disable the sleep (standby) timer when you areworking on the network.Chapter 3. Solving computer problems 17
Memory problemsProblem:Your memory is not operating properly.Solution:1. Verify that the memory is installed and seated correctly in yourcomputer.It may be necessary to remove all added memories to test the computerwith only the factory-installed memories, and then reinstall the memoryone at a time to ensure a proper connection. For the procedures toremove and reinstall a memory, refer to “Replacing memory” on page 45.2. Check for error messages during startup.Follow the appropriate corrective actions for Power-on self-test (POST)error messages.3. Verify that the latest BIOS for your computer has been installed.4. Verify the proper memory configuration and compatibility including themaximum memory size and the memory speed.For details, refer to the instructions in “Replacing memory” on page 45.5. Run PC-Doctor for Windows.If you cannot startup Windows, use PC-Doctor from the service partitionon your hard disk drive.Password problemsProblem:You forgot your password.Solution:vIf you forget your power-on password, you must take your computer to aLenovo authorized servicer or a marketing representative to have thatpassword canceled.vIf you forget your hard disk password, a Lenovo authorized servicercannot reset your password or recover data from the HDD or SSD. Youmust take your computer to a Lenovo authorized servicer or a marketingrepresentative to have the HDD or SSD replaced. Proof of purchase isrequired, and a fee will be charged for parts and service.vIf you forget your supervisor password, a Lenovo authorized servicercannot reset your password. You must take your computer to a Lenovoauthorized servicer or a marketing representative to have the systemboard replaced. Proof of purchase is required, and a fee will be chargedfor parts and service.18 ThinkPad®W700 Service and Troubleshooting Guide
Keyboard problemsProblem:All or some keys on the keyboard do not work.Solution:For Windows Vista®:1. Click Start →Control Panel.2. Click Hardware and Sound, and then click Keyboard.3. Select the Hardware tab. In the Device Properties, make sure that theDevice Status is This device is working properly.For Windows XP:1. Click Start →Control Panel.2. Click Printers and Other Hardware, and then click Keyboard.3. Select the Hardware tab. In the Device Properties, make sure that theDevice Status is This device is working properly.If keys on the keyboard still do not work, have the computer serviced.Problem:All or some keys on the external keyboard or numeric keypad do not work.Solution:Make sure that the external keyboard or numeric keypad is correctlyconnected to the computer.Pointing device problemsProblem:The scrolling or magnifying glass function does not work.Solution:Check the mouse driver in the Device Manager window, and make sure thatthe ThinkPad TrackPoint driver is installed.Chapter 3. Solving computer problems 19
Sleep (standby) or hibernation problemsProblem:The computer enters sleep (standby) mode (the sleep/standby indicatorturns on) immediately after Power-on self-test (POST).Solution:1. Make sure that:vThe battery is charged.vThe operating temperature is within the acceptable range. See“Specifications” on page 64.2. If these items are correct, have the computer serviced.Problem:The critical low-battery error message is displayed, and the computerimmediately turns off.Solution:The battery power is getting low.Do either of the following:vConnect the AC adapter to the computer and plug it into an electricaloutlet.vReplace the battery with a fully charged one.Problem:When you take action to return from sleep (standby) mode, the computerdisplay remains blank.Solution:1. Check whether an external monitor was turned off while the computerwas in sleep (standby) mode.2. Do either of the following:vTurn on the external monitor to display the image on it.vPress Fn+F7 to bring up the image on the computer screen.Note: If you use the Fn+F7 key combination to apply a presentationscheme, press Fn+F7 at least three times in three seconds.3. If the problem persists, do the Solution in the following Problem.20 ThinkPad®W700 Service and Troubleshooting Guide
Problem:While operating with the battery, the computer does not return from sleep(standby) mode, or the sleep (standby) indicator stays on and the computerdoes not work.Solution:The system may have entered sleep (standby) or hibernation modeautomatically because the battery is depleted.1. Connect the AC adapter to the computer.2. If the sleep (standby) indicator is on, press Fn. If the sleep (standby)indicator is off, press the power switch to resume operation.3. If you press Fn or the power switch, and the system does not return fromsleep (standby) or hibernation mode, the computer stops responding andcannot be turned off:a. Turn off the computer by pressing and holding the power switch for4 seconds or more. Unsaved data may be lost.b. If the computer still does not respond, remove and reinstall the ACadapter and the battery.Problem:The computer enters sleep (standby) mode unexpectedly.Solution:1. Make sure that the settings in Power Manager are set properly.a. Start Power Manager by clicking Start →All programs →ThinkVantage →Power Manager.b. On the Power Plan tab (in Windows XP, On the Power Scheme tab),select the name of the Plan you want. Under System settings, checkthe setting of Enter System standby.c. On the Global Power Settings tab, make sure that the settings underAlarms are set properly.2. Make sure that no object blocks the air vents of the computer.When the processor overheats, the computer automatically enters sleep(standby) mode to cool down and to protect the processor and otherinternal components.a. Allow the computer to cool.b. Press Fn to return from sleep (standby) mode.3. If the computer still enters sleep (standby) mode unexpectedly, theinternal fan or other parts may have failed. Have the computer serviced.Chapter 3. Solving computer problems 21
Computer screen problemsProblem:Incorrect characters appear on the screen.Solution:1. Make sure that the operating system and the application program areinstalled correctly.2. If they are installed and configured correctly, have the computer serviced.Problem:Missing, discolored, or bright dots appear on the screen every time I turn onmy computer.Solution:This is an intrinsic characteristic of the TFT technology. Your computer’sdisplay contains multiple thin-film transistors (TFTs). A small number ofmissing, discolored, or bright dots on the screen might exist all the time.Problem:The screen is blank.Solution:1. Do the following:vPress Fn+F7 to bring up the image.Note: If you use the Fn+F7 key combination to apply a presentationscheme, press Fn+F7 at least three times in three seconds.vIf you are using the AC adapter, or using the battery, and the batterystatus indicator is on (is green), press Fn+Home to make the screenbrighter.vIf the sleep (standby) status indicator is on (is green), press Fn toresume from the sleep (standby) mode.2. If the problem persists, do the Solution in the following Problem.22 ThinkPad®W700 Service and Troubleshooting Guide
Problem:The screen is unreadable or distorted.Solution:Make sure that:vThe screen resolution and color quality are correctly set.vThe display device driver is installed correctly.vThe monitor type is correct.To check these settings, do as follows:For Windows Vista:1. Right-click on the desktop, click Personalize, then click Display Settings.2. Check whether the screen resolution and color quality are correctly set.3. Click Advanced Settings.4. Click the Adapter tab.5. Make sure that the correct device driver name is shown in the adapterinformation window.Note: The device driver name depends on the video chip that has beeninstalled on your computer.6. Click the Properties button. If you are prompted for an administratorpassword or confirmation, type the password or provide confirmation.Check the ″Device status″box and make sure that the device is workingproperly. If not, click the Troubleshoot button.7. Click the Monitor tab.8. Make sure that the information is correct.9. Click the Properties button. If you are prompted for an administratorpassword or confirmation, type the password or provide confirmation.Check the ″Device status″box and make sure the device is workingproperly. If not, click the Troubleshoot button.Chapter 3. Solving computer problems 23
Solution (continued):For Windows XP:1. Right-click on the desktop, click Properties to open the DisplayProperties window, then click the Settings tab.2. Check whether the screen resolution and color quality are correctly set.3. Click Advanced.4. Click the Adapter tab.5. Make sure that the correct device driver name is shown in the adapterinformation window.Note: The device driver name depends on the video chip that has beeninstalled on your computer.6. Click the Properties button. Check the ″Device status″box and make surethat the device is working properly. If not, click the Troubleshoot button.7. Click the Monitor tab.8. Make sure that the information is correct.9. Click the Properties button. Check the ″Device status″box and make surethat the device is working properly. If not, click the Troubleshoot button.Problem:A message, “Unable to create overlay window,” appears when I try to startDVD playback.-or-I get poor or no playback while running video playback, DVD playback, orgame applications.Solution:Do either of the following:vIf you are using 32-bit color mode, change the color depth to 16-bit mode.vIf you are using an external display device with a desktop size of 1600 ×1200 or larger (4:3), or 1680 ×1050 (16:10) or larger, reduce the refresh rateor color depth.24 ThinkPad®W700 Service and Troubleshooting Guide
Battery problemsProblem:The battery does not charge.-or-The operating time for a fully charged battery is short.-or-The battery cannot be fully charged by the power-off method in the standardcharge time for the computer.Solution:For details, see ″Problem solving″in Access HelpProblem:The computer does not operate with a fully charged battery.Solution:The surge protector in the battery might be active. Turn off the computer forone minute to reset the protector; then turn on the computer again.Problem:The computer shuts down before the battery status indicator shows empty.-or-The computer operates after the battery status indicator shows empty.Solution:Discharge and recharge the battery.AC adapter problemsProblem:The AC adapter is connected to the computer and the working electricaloutlet, but the power adapter (power plug) icon is not displayed on the taskbar. Also the AC power indicator does not light up.Solution:1. Make sure that the connection of the AC adapter is correct. Forconnecting the AC adapter, see the Setup Instructions manual included inthe shipping contents of your computer.2. If the above step is correct, turn off the computer, then disconnect the ACadapter and uninstall the main battery.3. Reinstall the battery and reconnect the AC adapter, then turn on thecomputer.4. If the power adapter icon still does not appear on the task bar and theAC power indicator does not light up, have the AC adapter and yourcomputer serviced.Chapter 3. Solving computer problems 25
Hard disk drive (HDD) or solid state drive (SSD) problemsProblem:After setting a hard disk password on the HDD or SSD of the computer, youmoved the drive to another computer. Now you cannot unlock the hard diskpassword.Solution:Your computer supports an enhanced password algorithm. Computers olderthan yours may not support such a security function.If you have set a hard disk password with Using Passphrase enabled in theBIOS Setup Utility, and want to use the HDD or SSD in an older computer:1. Remove the hard disk password on your computer.2. Move the HDD or SSD to the older computer.Problem:You cannot hot-swap the HDD or SSD in the Ultrabay.Solution:You can hot-swap an HDD or SSD in the Ultrabay only if no hard diskpassword has been set. Make sure that the password for the HDD or SSD inthe Ultrabay is disabled.26 ThinkPad®W700 Service and Troubleshooting Guide
Problem:You cannot change or remove a hard disk password in the BIOS SetupUtility.Solution:A hard disk password can be changed or removed only if the setting ofUsing Passphrase in the BIOS Setup Utility - enabled or disabled - is thesame as it was when you set the password.If the Hard Disk x Password menu in the BIOS Setup Utility is grayed outand unavailable:1. Turn off the computer.2. Uninstall the HDD or SSD.3. With the HDD or SSD uninstalled, turn on the computer. When theThinkPad logo comes up, immediately press F1 to enter the BIOS SetupUtility.4. Remove all other passwords.5. Set Using Passphrase as enabled or disabled, whichever was its settingwhen you set the hard disk password.6. Save the change and exit the BIOS Setup Utility.7. Turn off the computer.8. Reinstall the HDD or SSD.9. Turn on the computer and enter the BIOS Setup Utility to change orremove the hard disk password.Problem:When you compress files or folders by use of the data compression functionin Windows, and then decompress them, the process of writing to or readingfrom the files or folders is slow.Solution:Apply the disk defragmentation tool in Windows for faster access to thedata.Chapter 3. Solving computer problems 27
Fingerprint reader problemsProblem:You cannot register or authenticate your finger.Solution:If your finger has any of the following conditions, you may not be able toregister or authenticate it.vYour finger is wrinkled, rough, dry, injured, stained, oily, or wet.vThe surface of your finger is very different from when you enrolled yourfingerprint.To improve the situation, try the following:vIf your hands are too dry, apply lotion to them.vClean or wipe your hands to remove any excess dirt or moisture from thefingers.vEnroll and use a different finger for authentication.Startup problemsProblem:The Microsoft®Windows operating system will not start.Solution:Use the Rescue and Recovery workspace or recovery discs to help solve oridentify your problem. For details about Rescue and Recovery, see Chapter 4,“Recovery options,” on page 33.28 ThinkPad®W700 Service and Troubleshooting Guide
Problem:When you start up your computer, the operating system does not start upfrom the device that should start it up.Solution:The device that starts up the operating system may not be included in the″Boot priority order″list in the BIOS Setup Utility.To check whether the device is included in the ″Boot priority order″list, doas follows:1. Turn off the computer, and then turn it on again.2. When the ThinkPad logo comes up, immediately press F1 to enter theBIOS Setup Utility.3. Select Startup, and press Enter.4. Select Boot, and press Enter.5. Make sure that:vThe device is included in the ″Boot priority order″list.vThe device is configured so that it can start up the operating system.6. If the device is included in the ″Excluded from boot order″list, select it.7. Press the x key. Now, the device is included in the ″Boot priority order″list.8. Configure the boot priority order to enable the device to start up theoperating system.9. To save the change, press F10. Select Yes and press Enter.Chapter 3. Solving computer problems 29
RAID problemsProblem:The RAID 0 volume is reported as ″Failed.″Solution:One hard disk in the RAID 0 array may be missing or may have beendamaged.If you have removed the disk, reinstall it, and then turn on the computer.Check the status of the RAID volume in Intel®Matrix Storage Manageroption ROM or Intel Matrix Storage Console. The status should be ″Normal″again.If all member disks are installed, but the RAID 0 volume is still reported as″Failed,″one hard disk in the RAID 0 array may have been damaged. Insuch a case, the array cannot be recovered and any data on the RAID 0volume is lost. Proceed as follows.1. Replace the hard disk drive, and then turn on the computer.2. During the startup, the state of the RAID volume is shown as ″Failed,″and a prompt to press CTRL-I to enter the Configuration Utility isdisplayed on the screen. Press and hold the Ctrl key, and press the I key.3. The screen for Intel Matrix Storage Manager option ROM is displayed.Select ″Delete RAID Volume.″4. Using the up and down arrow keys, select the failed RAID 0 volume.5. Press the Delete key.6. Press Y. The volume is deleted.7. Using Intel Matrix Storage Manager option ROM utility create a newRAID volume. You must reinstall the operating system afterwards.Problem:The RAID 1 volume is reported as ″Degraded.″Solution:One of the disks in the RAID 1 array may be missing or may have beendamaged.If you have removed the disk, reinstall it, and then turn on the computer.The array will be rebuilt automatically.If all member disks are installed, but the RAID 1 volume is still reported as″Degraded,″one of the disks may have been damaged. In such a case, youmust rebuild the RAID volume.To rebuild the RAID volume, use one of the following utilities.vUsing Intel®Matrix Storage ConsolevUsing Intel Matrix Storage Manager option ROMFor using Intel Matrix Storage Console, see ″Rebuilding a degraded RAID 1volume″in Access Help.30 ThinkPad®W700 Service and Troubleshooting Guide
Solution (continued):For using Intel Matrix Storage Manager option ROM:1. Replace the hard disk drive, and then turn on the computer.2. During the startup, the state of the RAID volume is shown as″Degraded,″and a prompt to rebuild the volume is displayed on thescreen.3. Click Yes to select a new hard disk drive.4. The state of the volume changes to ″Rebuild,″and a message is displayedinforming you that the volume will be rebuilt within the operatingsystem.5. Exit the utility, and start the operating system. The rebuilding starts. TheDrive in use indicator will turn on. Depending on the size of your harddisk, the process might take more than two hours. When the rebuildingis finished, the Drive in use indicator will turn off.Chapter 3. Solving computer problems 31
32 ThinkPad®W700 Service and Troubleshooting Guide
Chapter 4. Recovery optionsIntroducing Rescue and RecoveryIf Windows is not running properly, use the Rescue and Recovery workspaceto help solve or identify your problem.1. Turn off the computer, and then turn it on again.2. When the ThinkPad logo comes up, immediately press the ThinkVantagebutton.3. After the Rescue and Recovery workspace opens, you can do thefollowing:vRescue and Restore your files, folders, or backups.vConfigure your system settings and passwords.vCommunicate using the Internet and link to the support site.vTroubleshoot and diagnose problems using diagnostics.For more information about using Rescue and Recovery features, see“Problem solving” in Access Help.Solid state drive (SSD)With Lenovo technologies advancing to provide you with the best engineeredsystems, some models are equipped with a solid state drive (SSD) for datastorage. This cutting-edge technology enables notebook systems to be lighter,smaller and faster.If your system has an SSD, use Rescue and Recovery to back up your systemwith external storage media such as a USB device, CD or DVD. Doing thisafter taking your system out of the box will save disk space, give your systema recovery starting point, and ensure protection against any threat of dataloss. For more information about working with storage media, see “Problemsolving” in Access Help.After your initial backup, set the schedule in Rescue and Recovery to takebackups at designated intervals. This will ensure minimal data loss in theevent your system is hit by a malicious act, such as a worm or virus.© Copyright Lenovo 2008 33
Restoring the factory contentsThe complete backup of all the files and programs that Lenovo preinstalled onyour computer may have shipped on recovery discs with your computer orresides in a hidden protected area, or partition, of the HDD. Although hidden,the backups in the partition consume the drive space. Therefore, whenchecking the capacity of your HDD according to Windows, you might notethat the total capacity of the storage drive appears to be smaller thananticipated. This discrepancy is explained by the contents of the hiddenpartition.The Product Recovery Program contained within this area enables you torestore the complete contents of your HDD to the same state as it was whenoriginally shipped from the factory.If you are using the recovery discs that are shipped with your computer, theProduct Recovery Program will be restored to your computer in addition toall other content originally shipped from the factory. This will take upadditional capacity on your HDD or SSD if your computer did not initiallyship with the Product Recovery Program.Attention:vAll files on the primary storage drive partition (usually drive C) will be deleted inthe recovery process. However, before any data is overwritten, you will be giventhe opportunity to save one or more files to other media.vIf your optical drive is not attached to your ThinkPad computer during recovery,DVD software and CD-recording software will not be installed. To ensure that theywill be installed correctly, install the optical drive before performing a recoveryoperation.vRecovery takes several hours. The length of time depends on the method you use.If you use recovery discs which you have created or purchased, recovery takes atleast five hours.Before restoring the system, initialize the settings of the BIOS Setup Utility:1. Enter BIOS Setup Utility.2. Press F9 to restore the default system settings. Select Yes and press Enter.3. Press F10 to save the system settings. Select Yes and press Enter. Thecomputer will restart.Restoring the factory contents from the service partition1. If possible, save all your files and shut down your operating system.2. Turn off the computer, and then turn it on again.3. When the ThinkPad logo comes up, immediately press the ThinkVantagebutton. The Rescue and Recovery workspace opens.4. Click Full Restore and follow the instructions on the screen.34 ThinkPad®W700 Service and Troubleshooting Guide
Restoring the factory contents using the recovery discsIf a set of recovery discs is enclosed with your computer, or you have createdor purchased recovery discs, you can restore the factory contents by using thediscs in the following procedure:1. Make sure that in the BIOS Setup Utility the startup sequence is set so thatthe system starts up from the recovery discs.2. Insert the Rescue and Recovery disc into the DVD drive.3. Restart the computer. After a short wait, the Rescue and Recoveryworkspace opens.4. Click Full Restore and follow the instructions on the screen.Recovering dataIf you performed a backup operation using the Rescue and Recoveryprogram, you also have one or more backups stored that reflect the contentsof the HDD or SSD as it existed at various points in time. These backupsmight be stored on your HDD or SSD, or a network drive, or on removablemedia, depending on the options you selected during the backup operation.You can use either the Rescue and Recovery program or the Rescue andRecovery workspace to restore the contents of the HDD or SSD to an earlierstate using any of the stored backups. The Rescue and Recovery workspace onyour HDD model runs independently of the Windows operating system.Therefore, you can start it by pressing the blue ThinkVantage button whenprompted during startup.After the Rescue and Recovery workspace opens you can perform a recoveryoperation, even if you are unable to start Windows.Chapter 4. Recovery options 35
36 ThinkPad®W700 Service and Troubleshooting Guide
Chapter 5. Upgrading and replacing devicesReplacing the batteryImportant:Read Safety and Warranty Guide before replacing the battery.To replace the battery1. Turn off the computer, or enter hibernation mode. Then disconnect theAC adapter and all cables from the computer.2. Close the computer display, and turn the computer over.3. Slide and hold the battery latch 1. Then, remove the battery 2.214. Install a fully charged battery by sliding it into the battery compartment.5. Turn the computer over again. Connect the AC adapter and the cables tothe computer.© Copyright Lenovo 2008 37
Upgrading the hard disk drive or solid state driveImportant:Read Safety and Warranty Guide before replacing the HDD or SSD.You can replace the solid state drive (SSD) or the hard disk drive (HDD) witha new one by following the procedure below. You can purchase a new HDDor SSD from your reseller or Lenovo marketing representative.Note:vReplace the HDD or SSD only if you are upgrading it or having it repaired.The connectors and slot of these drives were not designed for frequentchanges, or drive swapping.vThe Rescue and Recovery workspace and the Product Recovery programare not included on an optional drive.Attention:Handling an HDD or an SSDvDo not drop the drive or subject it to physical shocks. Place the drive on a softmaterial, such as cloth, which absorbs physical shock.vDo not apply pressure to the cover of the drive.vDo not touch the connector.The drive is very sensitive. Incorrect handling can cause damage and permanent lossof data on the drive. Before removing the HDD or SSD, make a backup copy of allthe data on the drive, and turn the computer off. Never remove the drive while thesystem is operating, in standby mode, or in hibernation mode.38 ThinkPad®W700 Service and Troubleshooting Guide
To replace the HDD1. Turn off the computer; then disconnect the AC adapter and all cablesfrom the computer.2. Close the computer display, and turn the computer over.3. Remove the battery.4. Remove the screw that secures the drive slot cover.5. Remove the cover.Chapter 5. Upgrading and replacing devices 39
6. Remove the drive by pulling out the tab.7. Detach the rubber rails from the drive.8. Attach the rubber rails to the new drive.40 ThinkPad®W700 Service and Troubleshooting Guide
9. Insert the drive into the drive bay; then press it firmly into place.10. Attach the slot cover.11. Reinstall the screw.12. Reinstall the battery.13. Turn the computer over again. Connect the AC adapter and the cables tothe computer.Chapter 5. Upgrading and replacing devices 41
To replace the SSD1. Turn off the computer; then disconnect the AC adapter and all cablesfrom the computer.2. Close the computer display, and turn the computer over.3. Remove the battery.4. Remove the screw that secures the drive slot cover.5. Remove the cover.42 ThinkPad®W700 Service and Troubleshooting Guide
6. Remove the drive by pulling out the tab.7. Release the latch with your finger in the direction shown by the arrow1, and lift up the bar 2.Note: Do not remove the rubber pads attached to the side of the adapter.To do so requires pulling hard, possibly damaging or breaking them.Chapter 5. Upgrading and replacing devices 43
8. Pull the tab to remove the SSD from its adapter.9. Insert a new SSD into the adapter; then put the bar back in place and setthe latch.10. Insert the drive into the drive bay; then press it firmly into place.11. Attach the slot cover.12. Reinstall the screw.13. Reinstall the battery.44 ThinkPad®W700 Service and Troubleshooting Guide
14. Turn the computer over again. Connect the AC adapter and the cables tothe computer.Replacing memoryImportant:Read Safety and Warranty Guide before replacing memory.Increasing memory capacity is an effective way to make programs run faster.You can increase the amount of memory in your computer by installing adouble data rate (DDR) 3 synchronous dynamic random access memory(DRAM) unbuffered small outline dual inline memory module (SO-DIMM),available as an option, in the memory slot of your computer. SO-DIMMs withdifferent capacities are available.Note: Use only the memory types supported by your computer. If youincorrectly install the optional memory or install an unsupported memorytype, a warning beep will sound when you try to start the computer.To install an SO-DIMM1. Touch a metal table or a grounded metal object. This action reduces anystatic electricity in your body, which could damage the SO-DIMM. Donot touch the contact edge of the SO-DIMM.2. Turn off the computer; then disconnect the AC adapter and all cablesfrom the computer.3. Close the computer display, and turn the computer over.4. Remove the battery.Chapter 5. Upgrading and replacing devices 45
5. Loosen the screws 1 on the memory slot cover; then remove the cover2.216. If the SO-DIMM is already in the memory slot, remove it to make roomfor the new one by pressing out on the latches 1 on both edges of thesocket at the same time, and pulling out the SO-DIMM 2. Be sure tosave it for future use.1 1246 ThinkPad®W700 Service and Troubleshooting Guide
7. Find the notch on the contact edge side of the SO-DIMM you areinstalling.Attention: To avoid damaging the SO-DIMM, do not touch its contactedge.With the notched end of the SO-DIMM toward the contact edge side ofthe socket, firmly insert the SO-DIMM into the socket at an angle ofabout 20 degrees 1; then pivot it downward until it snaps into place2. Make sure that the SO-DIMM is firmly fixed in the slot and cannotbe moved easily.201221Note: If you install a memory module in only one of the two memoryslots, install it in the slot indicated as “SLOT-0”.Chapter 5. Upgrading and replacing devices 47
8. Reinstall the cover of the memory slot by aligning the side of the coverfirst 1, and closing the cover. Then tighten the screws to secure thecover 2.Attention: When you have added or upgraded an SO-DIMM, do notuse your computer until you have closed the memory slot cover. Neveruse the computer with the cover open.11329. Reinstall the battery.10. Turn the computer over, and reconnect the AC adapter and the cables tothe computer.To make sure that the SO-DIMM is installed correctly, do as follows:1. Turn on the computer.2. When the ThinkPad logo comes up, immediately press F1 to enter theBIOS Setup Utility.3. The “Installed memory” item shows the total amount of memory installedin your computer.48 ThinkPad®W700 Service and Troubleshooting Guide
Chapter 6. Getting help and serviceGetting help and serviceIf you need help, service, technical assistance, or just want more informationabout ThinkPad computers, you will find a wide variety of sources availablefrom Lenovo to assist you. This section contains information about where togo for additional information about ThinkPad computers, what to do if youexperience a problem with your computer, and whom to call for serviceshould it be necessary.Microsoft Service Packs are the latest software source for Windows productupdates. They are available via Web download (connection charges mayapply) or via a disc. For more specific information and links, please go to theMicrosoft Web site at http://www.microsoft.com. Lenovo offers Up andRunning technical assistance with installation of, or questions related to,Service Packs for your Lenovo-preinstalled Microsoft Windows product. Forinformation, please contact the Customer Support Center at the phonenumber(s) listed in “Worldwide telephone list” on page 51. Some fees mightapply.Getting help on the WebThe Lenovo Web site on the World Wide Web has up-to-date informationabout ThinkPad computers and support. The address for the PersonalComputing home page is http://www.lenovo.com/think.You can find support information for your ThinkPad computer athttp://www.lenovo.com/think/support. Research this Web site to learn howto solve problems, find new ways to use your computer, and learn aboutoptions that can make working with your ThinkPad computer even easier.Calling the Customer Support CenterIf you have tried to correct the problem yourself and still need help, duringthe warranty period, you can get help and information by telephone throughthe Customer Support Center. The following services are available during thewarranty period:vProblem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.© Copyright Lenovo 2008 49
vLenovo hardware repair - If the problem is determined to be caused byLenovo hardware under warranty, trained service personnel are available toprovide the applicable level of service.vEngineering change management - Occasionally, there might be changesthat are required after a product has been sold. Lenovo or your reseller, ifauthorized by Lenovo, will make selected Engineering Changes (ECs)available that apply to your hardware.The following items are not covered:vReplacement or use of parts not manufactured for or by Lenovo ornonwarranted partsNote: All warranted parts contain a 7-character identification in the formatFRU XXXXXXXvIdentification of software problem sourcesvConfiguration of BIOS as part of an installation or upgradevChanges, modifications, or upgrades to device driversvInstallation and maintenance of network operating systems (NOS)vInstallation and maintenance of application programsTo determine if your machine is in warranty and when the warranty expires,go to http://www.lenovo.com/think/support, and click Warranty, thenfollow the instructions on the screen.For the terms and conditions of the Lenovo Limited Warranty that applies toyour Lenovo hardware product, see Chapter 3, ″Warranty information″in theSafety and Warranty Guide included with your Lenovo hardware product.If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When calling for technical assistance, please have the followinginformation available:vMachine Type and ModelvSerial numbers of your computer, monitor, and other components, or yourproof of purchasevDescription of the problemvExact wording of any error messagesvHardware and software configuration information for your systemThe telephone numbers for your Customer Support Center location arelocated in the “Worldwide telephone list” on page 51 section of this guide.Note: Telephone numbers are subject to change without notice. For the latestlist of Customer Support Center telephone numbers and hours of operation,50 ThinkPad®W700 Service and Troubleshooting Guide
visit the Support Web site at http://www.lenovo.com/support/phone. If thenumber for your country or region is not listed, contact your Lenovo reselleror Lenovo marketing representative.Getting help around the worldIf you travel with your computer or relocate it to a country where yourThinkPad machine type is sold, your computer might be eligible forInternational Warranty Service, which automatically entitles you to obtainwarranty service throughout the warranty period. Service will be performedby service providers authorized to perform warranty service.Service methods and procedures vary by country, and some services mightnot be available in all countries. International Warranty Service is deliveredthrough the method of service (such as depot, carry-in, or on-site service) thatis provided in the servicing country. Service centers in certain countries mightnot be able to service all models of a particular machine type. In somecountries, fees and restrictions might apply at the time of service.To determine whether your computer is eligible for International WarrantyService and to view a list of the countries where service is available, go tohttp://www.lenovo.com/think/support, click Warranty, and follow theinstructions on the screen.Worldwide telephone listPhone numbers are subject to change without notice. For the most currentphone numbers, go to http://www.lenovo.com/support/phone.Country or Region Telephone NumberAfrica Africa: +44 (0)1475-555-055South Africa: +27-11-3028888 and 0800110756Central Africa: Contact the nearest Lenovo Business PartnerArgentina 0800-666-0011 (Spanish)Australia 131-426 (English)Austria 01-211-454-610 (Warranty service and support)(German)Belgium 02-225-3611 (Warranty service and support)(Dutch, French)Bolivia 0800-10-0189 (Spanish)Chapter 6. Getting help and service 51
Country or Region Telephone NumberBrazil Sao Paulo region: (11) 3889-8986Outside Sao Paulo region: 0800-701-4815(Brazilian Portuguese)Canada 1-800-565-3344(English, French)In Toronto only call 416-383-3344Chile 800-361-213188-800-442-488(Spanish)China Technical Support Line800-990-888886-10-58851110(Mandarin)China(Hong Kong S.A.R.)ThinkPad (Technical enquiry hotline):2516-3939 (Hong Kong)ThinkPad Service Center:2825-6580 (Hong Kong)Multimedia Home PC:800-938-228 (Hong Kong)(Cantonese, English, Mandarin)China(Macau S.A.R.)ThinkPad (Technical enquiry hotline):0800-839 (Macau)ThinkPad Service Center:2871-5399 (Macau)Multimedia Home PC:0800-336 (Macau)(Cantonese, English, Mandarin)Colombia 1-800-912-3021 (Spanish)Costa Rica 0-800-011-1029 (Spanish)Croatia 0800-0426Cyprus +357-22-841100Czech Republic +420-2-7213-1316Denmark 7010-5150 (Warranty service and support)(Danish)Dominican Republic 1-866-434-2080 (Spanish)Ecuador 1-800-426911 (Spanish)Egypt +202-35362525El Salvador 800-6264 (Spanish)Estonia +372 66 00 800+372 677679352 ThinkPad®W700 Service and Troubleshooting Guide
Country or Region Telephone NumberFinland +358-800-1-4260 (Warranty service and support)(Finnish)France Hardware 0810-631-213 (Warranty service and support)Software 0810-631-020 (Warranty service and support)(French)Germany 01805-25-35-58 (Warranty service and support)(German)Greece +30-210-680-1700Guatemala 1800-624-0051 (Spanish)Honduras Tegucigalpa: 232-4222San Pedro Sula: 552-2234(Spanish)India 1800-425-6666or+91-80-2678-8970(English)Indonesia 800-140-3555 (English)62-21-251-2955 (Bahasa Indonesian)Ireland 01-881-1444 (Warranty service and support)(English)Israel Givat Shmuel Service Center: +972-3-531-3900(Hebrew, English)Italy +39-800-820094 (Warranty service and support)(Italian)Japan ThinkPad Products Toll Free: 0120-20-5550International: +81-46-266-4716The above numbers will be answered with a Japanese languagevoice prompt. For telephone support in English, please wait forthe Japanese voice prompt to end, and an operator will answer.Please say ″English support please,″and your call will betransferred to an English speaking operator.Korea 1588-5801 (Korean)Latvia +371 7070360Lithuania +370 5 278 66 00Luxembourg +352-360-385-343 (French)Malaysia 1800-88-8558 (English, Bahasa, Melayu)Malta +35621445566Mexico 001-866-434-2080 (Spanish)Chapter 6. Getting help and service 53
Country or Region Telephone NumberMiddle East +44 (0)1475-555-055Netherlands +31-20-514-5770 (Dutch)New Zealand 0800-733-222 (English)Nicaragua 001-800-220-1830 (Spanish)Norway 8152-1550 (Warranty service and support)(Norwegian)Panama 206-6047001-866-434-2080(Lenovo Customer Support Center- toll Free)(Spanish)Peru 0-800-50-866 (Spanish)Philippines 1800-1888-1426 (English)63-2-995-8420 (Filipino)Poland +48-22-878-6999Portugal +351 21 892 7046 (Portuguese)Romania +4-021-224-4015Russia Moscow: +7 (495) 258 6300Toll free: 8 800 200 6300(Russian)Singapore 1800-3172-888 (English, Bahasa, Melayu)Slovakia +421-2-4954-5555Slovenia +386-1-200-50-60Spain 91-714-79830901-100-000(Spanish)Sri Lanka +9411 2493547+9411 2493548(English)Sweden 077-117-1040 (Warranty service and support)(Swedish)Switzerland 0800-55-54-54 (Warranty service and support)(German, French, Italian)Taiwan 886-2-8723-9799or0800-000-700(Mandarin)Thailand 1-800-299-229 (Thai)Turkey 00800-4463-2041 (Turkish)54 ThinkPad®W700 Service and Troubleshooting Guide
Country or Region Telephone NumberUnited Kingdom 08705-500-900 (Standard warranty support)(English)United States 1-800-426-7378 (English)Uruguay 000-411-005-6649 (Spanish)Venezuela 0-800-100-2011 (Spanish)Vietnam For northern area and Hanoi: 84-4-843-6675For southern area and Ho Chi Minh City: 84-8-829-5160(English, Vietnamese)Chapter 6. Getting help and service 55
56 ThinkPad®W700 Service and Troubleshooting Guide
Appendix A. Warranty informationThis Appendix provides information regarding the warranty period and typeof warranty service applicable to your Lenovo hardware product in yourcountry or region. For the terms and conditions of the Lenovo LimitedWarranty that applies to your Lenovo hardware product, see Chapter 3,Warranty Information in the Safety and Warranty Guide included with yourLenovo hardware product.MachineTypeCountry or Region of Purchase Warranty period Types ofWarrantyService2752, 2758 US, Canada, Mexico, Brazil,Australia, and JapanParts and Labor - 3 years 3Battery pack - 1 year 1Other Parts and Labor - 3 years 4Battery pack - 1 year 12753 All Parts and Labor - 3 years 2Battery pack - 1 year 12754, 2757 US, Canada, Mexico, Brazil,Australia, and JapanParts and Labor - 1 year 3Battery pack - 1 year 1Other Parts and Labor - 1 year 4Battery pack - 1 year 12762 All Parts and Labor - 4 years 2Battery pack - 1 year 12763 US, Canada, Mexico, Brazil,Australia, and JapanParts and Labor - 4 years 3Battery pack - 1 year 1Other Parts and Labor - 4 years 4Battery pack - 1 year 1© Copyright Lenovo 2008 57
Types of warranty service1. Customer Replaceable Unit (″CRU″) ServiceUnder CRU Service, your Service Provider will ship CRUs to you forinstallation by you. CRU information and replacement instructions areshipped with your product and are available from Lenovo at any timeupon request. CRUs that are easily installed by you are called Self-serviceCRUs, while Optional-service CRUs may require some technical skill andtools. Installation of Self-service CRUs is your responsibility. You mayrequest that a Service Provider install Optional-service CRUs under one ofthe other types of warranty service designated for your product. Anoptional service offering may be available for purchase from Lenovo tohave Lenovo install Self-service CRUs for you. You may find a list ofCRUs and their designation in the publication that ships with yourproduct or at http://www.lenovo.com/CRUs. The requirement to return adefective CRU, if any, will be specified in the materials shipped with areplacement CRU. When return is required, 1) return instructions, aprepaid return shipping label, and a container will be included with thereplacement CRU; and 2) you may be charged for the replacement CRU ifyour Service Provider does not receive the defective CRU within thirty(30) days of your receipt of the replacement.2. On-site ServiceUnder On-Site Service, your Service Provider will either repair orexchange the product at your location. You must provide a suitableworking area to allow disassembly and reassembly of the Lenovo product.For some products, certain repairs may require your Service Provider tosend the product to a designated service center.3. Courier or Depot ServiceUnder Courier or Depot Service, your product will be repaired orexchanged at a designated service center, with shipping arranged by yourService Provider. You are responsible for disconnecting the product. Ashipping container will be provided to you for you to return your productto a designated service center. A courier will pick up your product anddeliver it to the designated service center. Following its repair or exchange,the service center will arrange the return delivery of the product to you.4. Customer Carry-In or Mail-In ServiceUnder Customer Carry-In or Mail-In Service, your product will berepaired or exchanged at a designated service center, with delivery orshipping arranged by you. You are responsible to deliver or mail, as yourService Provider specifies, (prepaid by you unless specified otherwise) theproduct, suitably packaged to a designated location. After the product hasbeen repaired or exchanged, it will be made available for your collection.Failure to collect the product may result in your Service Provider58 ThinkPad®W700 Service and Troubleshooting Guide
disposing of the product as it sees fit. For Mail-in Service, the product willbe returned to you at Lenovo’s expense, unless your Service Providerspecifies otherwise.5. Product Exchange ServiceUnder Product Exchange Service, Lenovo will ship a replacement productto your location. You are responsible for its installation and verification ofits operation. The replacement product becomes your property in exchangefor the failed product, which becomes the property of Lenovo. You mustpack the failed product in the shipping carton used to ship thereplacement product and return it to Lenovo. Transportation charges, bothways, are paid by Lenovo. Failure to use the carton in which thereplacement product was received may result in your responsibility fordamage to the failed product during shipment. You may be charged forthe replacement product if Lenovo does not receive the failed productwithin thirty (30) days of your receipt of the replacement product.Appendix A. Warranty information 59
60 ThinkPad®W700 Service and Troubleshooting Guide
Appendix B. Customer Replaceable Units (CRUs)Customer Replaceable Units (CRUs) are computer parts that the customer canupgrade or replace. There are two types of CRU: self-service andoptional-service. Self-service CRUs are easy to install. They may be standaloneor latched, or require a screwdriver to remove a maximum of two screws,whereas optional-service CRUs require some technical skill, as well as toolssuch as a screwdriver. However, both self-service and optional-service CRUsare safe for the customer to remove and replace.Customers are responsible for replacing all self-service CRUs. Optional-serviceCRUs can be removed and installed by customers or, during the warrantyperiod, by a Lenovo service technician.Lenovo notebook computers contain both self-service and optional-serviceCRUs:vSelf-service CRUs: these CRUs can be unplugged, or are secured by nomore than two screws. Examples of this type of CRU are the AC adapter,the power cord, the battery, and the hard drive. In some products, suchcomponents as memory, wireless cards, notebook keyboards, and palm restswith fingerprint reader and touchpad may also be CRUs.vOptional-service CRUs: these CRUs are isolated parts within the computerthat are concealed by an access panel, which is typically secured by morethan two screws. Once the access panel is removed, the CRU is visible. Bothtypes of CRU are listed in the table on the following page.Online Access Help and the Lenovo Limited Warranty-01 (LLW) warranty URL“http://www.lenovo.com/CRUs” provide instructions for replacingself-service and optional-service CRUs. To start the Access Help program, clickStart, move the pointer to All Programs; then to ThinkVantage. Click AccessHelp. CRU URL offers three options: auto detect, “key in the machine type,”and a “drop down and select.” Additionally, the Service and TroubleshootingGuide (this guide) and Setup Instructions provide instructions for severalcritical CRUs.If you are unable to access these instructions or if you have difficultyreplacing a CRU, you can use either of the following additional resources:vThe Online Hardware Maintenance Manual and Online Videos, availablefrom the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid=part-video.© Copyright Lenovo 2008 61
vThe Customer Support Center. For the telephone number of the SupportCenter for your country or region, see “Worldwide telephone list” on page51.Note: Use only computer parts provided by Lenovo. For warrantyinformation about the CRUs for your machine type, see Chapter 3, WarrantyInformation in the Safety and Warranty Guide.The following table provides a list of CRUs for your computer and tells whereto find the replacement instructions.Service andTroubleshootingGuideSetupInstructionsAccessHelpOnlineHardwareMaintenanceManualOnlineVideoSelf-service CRUsAC adapter XPower cord forAC adapterXTrackPoint cap XBattery X X X X XStorage device(HDD or SSD)XXXXOptical drive X X XOptional-service CRUsMemory X X X XPalm rest X X XPCI ExpressMini Card forwirelessLAN/WiMAXXXXWireless USBcardXXXIntel®TurboMemory cardXXXKeyboard X X XNumerickeypadXXX62 ThinkPad®W700 Service and Troubleshooting Guide
Appendix C. Features and SpecificationsFeaturesProcessorvSee the system properties of your computer. You can do this as follows:Click Start, right-click Computer (in Windows XP, My Computer); thenfrom the pull down menu select Properties.MemoryvDouble data rate (DDR) 3 synchronous dynamic random access memoryStorage devicevOne or two 2.5-inch (64 mm) hard disk drives or 1.8-inch (46mm) solidstate drivesvRAID supportDisplayThe color display uses TFT technology:vSize: 17.0 inch (432 mm)Resolution:– LCD: 1920-by-1200 or 1440-by-900– External monitor: Up to 2048-by-1536vBrightness controlvThinkLight®(two)vDiscrete graphicsvColor sensor (on some models)Keyboardv89-key, 90-key, or 94-keyvTrackPoint®vFn key functionvThinkVantage buttonvVolume control buttonsInterfacevExternal-monitor connectorvDVI connectorvDisplayPort connectorvIEEE 1394 connectorvStereo headphone jackvMicrophone jackv5 Universal Serial Bus (USB) connectors© Copyright Lenovo 2008 63
vRJ45 Ethernet connectorvRJ11 Modem connector (on some models)vSerial Ultrabay EnhancedvDocking connectorOptical drivevDVD drivevCD-RW/DVD drivevDVD Multi-Burner drivevDVD Multi-Burner/Blu-ray driveWireless featuresvIntegrated wireless LANvIntegrated BluetoothvIntegrated WiMAX (on some models)vIntegrated wireless USB (on some models)Security featuresvFingerprint readerSpecificationsSizevWidth: 410 mm (16.14 inch)vDepth: 310 mm (12.2 inch)vHeight: 40.6 to 41.4 mm (1.60 inch to 1.63 inch)EnvironmentvMaximum altitude without pressurization: 3048 m (10,000 ft)vTemperature– At altitudes up to 2438 m (8000 ft)Operating: 5.0°C to 35.0°C (41°F to 95°F)Non-operating: 5.0°C to 43.0°C (41°F to 109°F)– At altitudes above 2438 m (8000 ft)Maximum temperature when operating under the unpressurizedcondition: 31.3°C (88° F)Note: When you charge the battery pack, its temperature must be at least10°C (50°F).vRelative humidity:– Operating: 8% to 80%– Non-operating: 5% to 95%64 ThinkPad®W700 Service and Troubleshooting Guide
Heat outputv170 W (580 Btu/hr)Power source (AC adapter)vSine-wave input at 50 to 60 HzvInput rating of the AC adapter: 100-240 V AC, 50 to 60 HzBattery packvLithium-ion (Li-Ion) battery pack– Nominal voltage: 10.8 V DC– Capacity: 7.8 AHBattery lifevFor percentage of remaining battery power, see the Power Manager Gaugeon the task bar.Appendix C. Features and Specifications 65
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Appendix D. NoticesNoticesLenovo may not offer the products, services, or features discussed in thisdocument in all countries. Consult your local Lenovo representative forinformation on the products and services currently available in your area. Anyreference to a Lenovo product, program, or service is not intended to state orimply that only that Lenovo product, program, or service may be used. Anyfunctionally equivalent product, program, or service that does not infringeany Lenovo intellectual property right may be used instead. However, it is theuser’s responsibility to evaluate and verify the operation of any other product,program, or service.Lenovo may have patents or pending patent applications covering subjectmatter described in this document. The furnishing of this document does notgive you any license to these patents. You can send license inquiries, inwriting, to:Lenovo (United States), Inc.1009 Think Place - Building OneMorrisville, NC 27560U.S.A.Attention: Lenovo Director of LicensingLENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTYOF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOTLIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Somejurisdictions do not allow disclaimer of express or implied warranties incertain transactions, therefore, this statement may not apply to you.This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes willbe incorporated in new editions of the publication. Lenovo may makeimprovements and/or changes in the product(s) and/or the program(s)described in this publication at any time without notice.The products described in this document are not intended for use inimplantation or other life support applications where malfunction may resultin injury or death to persons. The information contained in this documentdoes not affect or change Lenovo product specifications or warranties.Nothing in this document shall operate as an express or implied license orindemnity under the intellectual property rights of Lenovo or third parties. All© Copyright Lenovo 2008 67
information contained in this document was obtained in specific environmentsand is presented as an illustration. The result obtained in other operatingenvironments may vary.Lenovo may use or distribute any of the information you supply in any wayit believes appropriate without incurring any obligation to you.Any references in this publication to non-Lenovo Web sites are provided forconvenience only and do not in any manner serve as an endorsement of thoseWeb sites. The materials at those Web sites are not part of the materials forthis Lenovo product, and use of those Web sites is at your own risk.Any performance data contained herein was determined in a controlledenvironment. Therefore, the result obtained in other operating environmentsmay vary significantly. Some measurements may have been made ondevelopment-level systems and there is no guarantee that these measurementswill be the same on generally available systems. Furthermore, somemeasurements may have been estimated through extrapolation. Actual resultsmay vary. Users of this document should verify the applicable data for theirspecific environment.Export classification noticeThis product is subject to the United States Export Administration Regulations(EAR) and has an Export Classification Control Number (ECCN) of 4A994.b.It can be re-exported except to any of the embargoed countries in the EAR E1country list.Electronic emissions noticesThe following information refers to ThinkPad W700, machine type 2752, 2753,2754, 2757, 2758, 2762, and 2763.Federal Communications Commission (FCC) StatementThis equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation. This equipment generates, used, and can radiate radiofrequency energy and, if not installed and used in accordance with theinstructions, may cause harmful interference to radio communications.However, there is no guarantee the interference will not occur in a particularinstallation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment offand on, the user is encouraged to try to correct the interference by one ormore of the following measures:vReorient or relocate the receiving antenna.vIncrease the separation between the equipment and receiver.68 ThinkPad®W700 Service and Troubleshooting Guide
vConnect the equipment into an outlet on a circuit different from that towhich the receiver is connected.vConsult an authorized dealer or service representative for help.Properly shielded and grounded cables and connectors must be used in orderto meet FCC emission limits. Proper cables and connectors are available fromLenovo authorized dealers. Lenovo is not responsible for any radio ortelevision interference caused by using other than recommended cables orconnectors or by unauthorized changes or modifications to this equipment.Unauthorized changes or modifications could void the user’s authority tooperate the equipment.This device complies with Part 15 of the FCC Rules. Operation is subject tothe following two conditions: (1) this device may not cause harmfulinterference, and (2) this device must accept any interference received,including interference that may cause undesired operation.Responsible party:Lenovo (United States) Incorporated1009 Think Place - Building OneMorrisville, NC 27560Telephone: 1-919-294-5900Industry Canada Class B emission compliance statementThis Class B digital apparatus complies with Canadian ICES-003.Avis de conformité à la réglementation d’Industrie CanadaCet appareil numérique de la classe B est conforme à la norme NMB-003 duCanada.European Union EMC Directive conformance statementThis product is in conformity with the protection requirements of EU CouncilDirective 2004/108/EC on the approximation of the laws of the MemberStates relating to electromagnetic compatibility. Lenovo cannot acceptresponsibility for any failure to satisfy the protection requirements resultingfrom a nonrecommended modification of the product, including theinstallation of non-Lenovo option cards.This product has been tested and found to comply with the limits for Class BInformation Technology Equipment according to CISPR 22/EuropeanAppendix D. Notices 69
Standard EN 55022. The limits for Class B equipment were derived for typicalresidential environments to provide reasonable protection against interferencewith licensed communication devices.EU-EMC Directive (2004/108/EC) EN 55022 class B Statement ofComplianceDeutschsprachiger EU HinweisHinweis für Geräte der Klasse B EU-Richtlinie zur ElektromagnetischenVerträglichkeitDieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie2004/108/EG (früher 89/336/EWG) zur Angleichung der Rechtsvorschriftenüber die elektromagnetische Verträglichkeit in den EU-Mitgliedsstaaten undhält die Grenzwerte der EN 55022 Klasse B ein.Um dieses sicherzustellen, sind die Geräte wie in den Handbüchernbeschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nurvon der Lenovo empfohlene Kabel angeschlossen werden. Lenovo übernimmtkeine Verantwortung für die Einhaltung der Schutzanforderungen, wenn dasProdukt ohne Zustimmung der Lenovo verändert bzw. wennErweiterungskomponenten von Fremdherstellern ohne Empfehlung derLenovo gesteckt/eingebaut werden.Deutschland:Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit vonGerätenDieses Produkt entspricht dem “Gesetz über die elektromagnetischeVerträglichkeit von Betriebsmitteln“ EMVG (früher “Gesetz über dieelektromagnetische Verträglichkeit von Geräten“). Dies ist die Umsetzung derEU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der BundesrepublikDeutschland.Zulassungsbescheinigung laut dem Deutschen Gesetz über dieelektromagnetische Verträglichkeit von Betriebsmitteln, EMVG vom 20. Juli2007 (früher Gesetz über die elektromagnetische Verträglichkeit vonGeräten), bzw. der EMV EG Richtlinie 2004/108/EC (früher 89/336/EWG), fürGeräte der Klasse B.Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVGdas EG-Konformitätszeichen - CE - zu führen. Verantwortlich für dieKonformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo(Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart.70 ThinkPad®W700 Service and Troubleshooting Guide
Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4:Das Gerät erfüllt die Schutzanforderungen nach EN 55024 undEN 55022 Klasse B.Japanese VCCI Class B statementJapanese statement of compliance for products less than or equal to 20 Aper phaseEU WEEE StatementsThe Waste Electrical and Electronic Equipment (WEEE) mark applies only tocountries within the European Union (EU) and Norway. Appliances arelabeled in accordance with European Directive 2002/96/EC concerning wasteelectrical and electronic equipment (WEEE). The Directive determines theframework for the return and recycling of used appliances as applicablethroughout the European Union. This label is applied to various products toindicate that the product is not to be thrown away, but rather reclaimed uponend of life per this Directive.Users of electrical and electronic equipment (EEE) with the WEEE markingper Annex IV of the WEEE Directive must not dispose of end of life EEE asunsorted municipal waste, but use the collection framework available to themfor the return, recycle, recovery of WEEE and minimize any potential effectsof EEE on the environment and human health due to the presence ofhazardous substances. For additional WEEE information go to:http://www.lenovo.com/lenovo/environment.Appendix D. Notices 71
Notice for users in the U.S.A.California Perchlorate Information:Products containing CR (manganese dioxide) lithium coin cell batteries maycontain perchlorate.Perchlorate Material — special handling may apply. See the flowing web site:http://www.dtsc.ca.gov/hazardouswaste/perchlorateENERGY STAR model informationENERGY STAR®is a joint program of the U.S. Environmental ProtectionAgency and the U.S. Department of Energy aimed at saving money andprotecting the environment through energy efficient products and practices.Lenovo is proud to offer our customers products with the ENERGY STARqualified designation. Lenovo computers of the following machine types, ifthe ENERGY STAR mark is affixed, have been designed and tested to conformto the ENERGY STAR 4.0 program requirements for computers.2752, 2753, 2754, 2757, 2758, 2762, and 2763By using ENERGY STAR qualified products and taking advantage of thepower-management features of your computer, you can help reduce theconsumption of electricity. Reduced electrical consumption can contribute topotential financial savings, a cleaner environment, and the reduction ofgreenhouse gas emissions.For more information about ENERGY STAR, visit the following Web site:http://www.energystar.govLenovo encourages you to make efficient use of energy an integral part ofyour day-to-day operations. To help in this endeavor, Lenovo has preset thefollowing power-management features to take effect when your computer has72 ThinkPad®W700 Service and Troubleshooting Guide
been inactive for a specified length of time:Windows®XP Windows VistavPower plan: Energy Star at AC modeTurn off monitor: After 10 minutesTurn off hard disks: After 15minutesSystem standby: After 25 minutesSystem hibernates: NevervPower plan: Energy Star at AC modeTurn off the display: After 10minutesPut the computer to sleep: After 25Advanced power settings:- Turn off hard disks: After 15minutes- Hibernate: NeverTo awaken your computer from Sleep (Windows Vista) or System Standby(Windows XP) mode, press Fn key on your keyboard. For more informationabout these settings, see your Windows Help and Support informationsystem.The Wake on LAN®function is set to Enable when your Lenovo computer isshipped from the factory, and the setting remains valid even when thecomputer is in Sleep or Standby mode. If you do not need to have Wake onLAN set to Enable while your computer is in Sleep or Standby mode, you canreduce the power consumption and prolong the time in Sleep or Standbymode, by switching the setting of Wake on LAN for Sleep or Standby mode toDisable. To switch the setting of Wake on LAN, go to Device Manager and doas follows:For Windows Vista:1. Click Start →Control panel.2. Click Hardware and Sound →Device Manager.3. In the Device Manager window, expand Network adapters.4. Right-click your network adapter device, and click Properties.5. Click the Power Management tab.6. Clear the Allow this device to wake the computer check box.7. Click OKFor Windows XP:1. Click Start →Control panel.2. Click Performance and Maintenance →System.3. Click the Hardware tab, and click Device Manager.4. In the Device Manager window, expand Network adapters.5. Right-click your network adapter device, and click Properties.Appendix D. Notices 73
6. Click the Power Management tab.7. Clear the Allow this device to bring the computer out of standby checkbox.8. Click OK.Notice for Regulatory informationThe latest Regulatory Notice has been uploaded on the Web site. To refer to it,go to http://www.lenovo.com/think/support, click Troubleshooting, and thenclick User’s guides and manuals.74 ThinkPad®W700 Service and Troubleshooting Guide
TrademarksThe following terms are trademarks of Lenovo in the United States, othercountries, or both:LenovoThinkPad®Rescue and Recovery®ThinkVantage®ThinkLight®TrackPoint®UltrabayUltraNav®Wake on LAN is a registered trademark of International Business MachinesCorporation in the United States, other countries, or both.Intel is a registered trademark of Intel Corporation or its subsidiaries in theUnited States and other countries.Microsoft, Windows and Windows Vista are trademarks or registeredtrademarks of Microsoft Corporation in the United States, other countries, orboth.Other company, product, or service names may be trademarks or servicemarks of others.© Copyright Lenovo 2008 75
76 ThinkPad®W700 Service and Troubleshooting Guide
IndexAAC adaptertroubleshooting 25Access Help 1, 7, 10Bbatteryreplacing 37troubleshooting 25BIOS Setup Utility 8initializing 34Ccarrying the computer 4cleaningcomputer cover 5computer display 6keyboard 6computer displaycleaning 6computer screentroubleshooting 22CRU (customer replaceableunits) 61Customer Replaceable Unit(CRU) 61customer support center 49worldwide telephone list 51Ddiagnosingstorage device 9system 10diagnosing problems 9driveshandling 4Eerror messagestroubleshooting 11Ffactory contentsrestoring 34featureshardware 63features and specifications 63finding information 1fingerprint readercaring for 5troubleshooting 28frequently asked questions 7Hhard disk drivediagnosing 9troubleshooting 26upgrading 38help and service 49hibernation modetroubleshooting 20Iimportant instructions vimportant tips 3Kkeyboardcleaning 6troubleshooting 19Mmemoryreplacing 45troubleshooting 18modem connection 4Nnegative ions 3notices 67electronic emissions 68EU environmental 71Export classification 68FCC statement 68for US users 72Regulatory information 74Ppacking material 3passwordsetting 5troubleshooting 18PC-Doctor 9, 10for Windows 9pointing devicetroubleshooting 19product features 63product specifications 64product warranty 57International WarrantyService 51Productivity Center 2publication guide 1Rraid problemstroubleshooting 30recovering data 35recovery discsrestoring the factory contents 35recovery options 33registering your computer 4Regulatory Notice 2replacing devices 37Rescue and Recovery 2, 33Rescue and Recovery workspace 10restoring the factory contents 34SSafety and Warranty Guide 1service and help 49service partitiondiagnosing the storage device 9diagnosing the system 10restoring the factory contents 34Setup Instructions 1sleep modetroubleshooting 20solid state drive (SSD) 33diagnosing 9troubleshooting 26upgrading 38specificationshardware 64startup problemstroubleshooting 28storage mediahandling 4Ttaking care of your computer 3ThinkVantage button 1, 2tips, important 3trademarks 75troubleshooting 10AC adapter 25battery 25computer screen 22© Copyright Lenovo 2008 77
troubleshooting (continued)error messages 11errors without messages 16fingerprint reader 28keyboard 19memory 18password 18pointing device 19raid problems 30sleep or hibernation 20startup problems 28storage device 26Uupgrading devices 37Wwarranty information 57Web help 49worldwide support telephonelist 5178 ThinkPad®W700 Service and Troubleshooting Guide
Part Number: 43Y9403Printed in China(1P) P/N: 43Y9403

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