Worldline n v 41377S1 Point of sale payment terminal User Manual C ZAM SMASH

Atos Worldline s.a./n.v. Point of sale payment terminal C ZAM SMASH

users manual

Legal Disclaimer The information in this document is subject to change without notice and shall not be construed as a commitment by Banksys S.A./N.V. The content of this document, including but not limited to trademarks, designs, logos, text, images, is the property of Banksys S.A/N.V. and is protected by the Belgian Act of 30.06.1994 related to author’s right and by the other applicable Acts. The Bluetooth trademarks and logos are owned by the Bluetooth SIG, Inc and any use of such marks by Banksys is allowed under license. The contents of this document must not be reproduced in any form whatsoever, by or on behalf of third parties, without the prior written consent of Banksys S.A./N.V. Except with respect to the limited license to download and print certain material from this document for non-commercial and personal use only, nothing contained in this document shall grant any license or right to use any of Banksys S.A./N.V.’s proprietary material. While Banksys S.A./N.V. has made every attempt to ensure that the information contained in this document is correct, Banksys S.A./N.V. does not provide any legal of commercial warranty on the document that is described in this specification. The technology is thus provided “as is” without warranties of any kind, expressed or implied, included those of merchantability and fitness for a particular purpose. Banksys S.A./N.V. does not warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, product or processes disclosed. To the fullest extend permitted under applicable law, neither Banksys S.A./N.V. nor its affiliates, directors, employees and agents shall be liable to any party for any damages that might result from the use of the technology as described in this document (including without limitation direct, indirect, incidental, special, consequential and punitive damages, lost profits). These terms shall be governed by and construed in accordance with the laws of Belgium. You irrevocably consent to the jurisdiction of the courts located in Brussels for any action arising from or related to the use of this document. Owner’s Manual C-ZAM/SMASH Portable Version 2.2 © Banksys S.A./N.V., December, 2004
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Table of Content FCC Conformity____________________________________________________________________2 ____________________________________________________________3 Declaration of ConformityIntroduction _______________________________________________________________________5 The C-ZAM/SMASH Portable terminal _________________________________________________ 6 _________________________________________________7 Installing the C-ZAM/SMASH PortableSelecting a location _______________________________________________________________7 Unpacking ______________________________________________________________________9 ___________________________________10 Getting started with the C-ZAM/SMASH PortableUsing the C-ZAM/SMASH Portable___________________________________________________21 _________________________________________________________21 Using the card interfaces________________________________________________22 C-ZAM/SMASH Portable MaintenanceTroubleshooting___________________________________________________________________23 ________________________________________26 General safety information for Banksys ProductsCompliances____________________________________________________________________26 Safety recommendations _________________________________________________________26 Disposal of the C-ZAM/SMASH Portable ___________________________________________27 Technical Specifications ____________________________________________________________28 Version: 2.2 1
C-ZAM/SMASH PORTABLEOWNER’S MANUAL FCC Conformity FCC Rules Sections 15.103 and 15.21 ------------------------------------------------- This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. The user may find the following booklet prepared by the Federal Communications Commission helpful: “How to identify and Resolve Radio-TV Interference Problems”. This booklet is available from the U.S. Government Printing Office, Washington DC 20402, Stock No 004-000-00345-4 15.21 FCC Warning The user is cautioned that changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate this equipment. Please Note: In order for the installation of this product to maintain compliance with the limits for a Class B device, shielded cables or a ferrite choke on the cable should be used for the Ethernet link. Version: 2.2 2
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Declaration of Conformity Manufacturer: Banksys N.V./S.A. Address: Chaussée de Haecht, 1442 B-1130 Brussels Belgium Tel. +32/(0)2 727 61 11 Fax. +32/(0)2 726 89 26 Product name: C-ZAM/SMASH Dual-Band GSM terminal Interface model number(s): 3031300186 The undersigned hereby declares, on behalf of Banksys that the above-referenced product, to which this declaration relates, is in conformity with the provisions of: Council Directive 89/336/EEC (May 3, 1989) on Electromagnetic Compatibility; Council Directive 73/23/EEC (Feb. 19, 1973) on Low Voltage Equipment Safety; Council Directive 93/68/EEC (July 22, 1993)–Amending Directives 89/336/EEC (EMC) and 73/23/EEC (Low Voltage Equipment Safety). R&TTE Council Directive 91/263/EEC The product is compatible with following norms/standards: EN 301 489-7 - Electromagnetic compatibility and radio spectrum matters. EN 60950 ETS 300 342-1 - TBR19 – TBR20 – TBR31 – TBR32 (Class1.9) The Technical Construction File required by these Directives is maintained at Banksys, Chaussée de Haecht 1442, B1130 Brussels. Carl Van Himbeeck Head of R&D - Terminals & Products Version: 2.2 3
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Version: 2.2 4Manufacturer: Banksys N.V./S.A. Address: Chaussée de Haecht, 1442 B-1130 Brussels Belgium Tel. +32/(0)2 727 61 11 Fax. +32/(0)2 726 89 26 Product name : C-ZAM/SMASH terminal with short range wireless interface 0536 Interface model number(s) : 3031300203 The undersigned hereby declares, on behalf of Banksys that the above-referenced product, to which this declaration relates, is in conformity with the provisions of: Council Directive 89/336/EEC (May 3, 1989) on Electromagnetic Compatibility; Council Directive 73/23/EEC (Feb. 19, 1973) on Low Voltage Equipment Safety; Council Directive 93/68/EEC (July 22, 1993)–Amending Directives 89/336/EEC (EMC) and 73/23/EEC (Low Voltage Equipment Safety). R&TTE Directive 1999/5/EEC - This device works between 2400 MHz and 2483,5MHz. It is notified in Belgium, The Netherlands, Norway and Switzerland. There may be restrictions for the use of this device for other countries or outside the EU. The product is compatible with following norms/standards: EN 55022 class B – EN 61000-4-2 – EN 61000-4-3,4,5,6,11 - EN 61000-3-2,3 EN 60950 EN 300328-2 – EN 301489-17 The Technical Construction File required by these Directives is maintained at Banksys, Chaussée de Haecht 1442, B1130 Brussels. Carl Van Himbeeck Head of R&D - Terminals & Products
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Introduction About the C-ZAM/SMASH Portable The C-ZAM/SMASH Portable is a portable payment terminal offering the following features: - Supports wireless telecommunications technologies including GSM, GPRS and Local Wireless. - Accepts a wide range of payment cards including credit cards, debit cards, stored-value cards (e-purse), loyalty cards, social security cards and closed user-group cards. - The possibility to connect towards peripherals such as the C-ZAM/SMASH merchant unit, Electronic Cash Registers, personal computers, bar code readers, remains. The C-ZAM/SMASH Portable consists of two main pieces of equipment: - The C-ZAM/SMASH Portable terminal for performing payment transactions, which includes: o A C-ZAM/SMASH battery o A C-ZAM/SMASH communication card, plus plastic cover o A Bluetooth wireless technology access point for transmitting transaction data, if the C-ZAM/SMASH local wireless is used - The C-ZAM/SMASH charging station or vehicle cradle to load the battery. About this manual This manual contains information for owners of the C-ZAM/SMASH Portable on: - The C-ZAM/ SMASH Portable terminal - Installing the C-ZAM/ SMASH Portable - Using the C-ZAM/ SMASH Portable - C-ZAM/SMASH Portable maintenance - Troubleshooting - General Safety information - Technical specifications Version: 2.2 5
C-ZAM/SMASH PORTABLEOWNER’S MANUAL The C-ZAM/SMASH Portable terminal The C-ZAM/SMASH Portable terminal consists of a secure keypad, a backlit display and two card interfaces, one for magnetic strip cards and the other for smart cards. It is also called the Base Unit. The display messages in the portable configuration are intended both for the merchant and the customer. Version: 2.2 6
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Installing the C-ZAM/SMASH Portable A technician or field engineer may help you to install your terminal. If you are installing it yourself, proceed as described below. Cautions: - If you are installing the C-ZAM/SMASH Portable, neither Banksys nor its vendor will bear any responsibility or cost for malfunctioning, breakdowns or any anomaly that may occur due to incorrect manipulation or use of the terminal. - If you notice that any part of the C-ZAM/SMASH Portable does not fit, blocks or shows any other malfunction, contact your vendor. Do not alter or try to repair it yourself. - All accessories such as power adapter, battery pack, etc. must be provided by your vendor or by a Banksys approved source. - Before proceeding with the installation of your C-ZAM/SMASH Portable, read the safety recommendations on page 26. Selecting a location Ergonomic factors Select a location for the C-ZAM/SMASH Portable terminal and its accessories that is both convenient for you and the customer. Placing the terminal: - Make sure that the keypad and the display are facing the customer, when handing over the terminal to the customer or placing the terminal in front of the customer for payment. - Make sure that the position of the terminal is appropriate for the customer, not too low or too high. o For a customer who is sitting down, the appropriate height is the height of a standard table. o For a customer who is standing, the appropriate height is at elbow height of the card holder. - Check whether there is enough space around the C-ZAM/SMASH Portable terminal to: o Insert a chip card in the chip card interface. o Slide a magnetic card through the magnetic strip reader. - Avoid placement near direct light sources that can hinder the readability of the display or the keypad. Version: 2.2 7
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Physical factors Your C-ZAM/SMASH Portable and its accessories can only be used in the following physical circumstances: - Hold firmly or placed on a flat and stable surface or firmly fixed and safe and easy accessibly. - If a charging station is used, this should be placed on a flat and stable surface. - If a vehicle cradle is used, this should be placed in a stable and fixed position. - If an access point is used, this should be kept away from disturbing devices or materials such as abnormal light sources, heat, concrete, microwave, etc. The instructions as provided in its manual should be taken into account. - Environmental humidity between 20% and 85%. - Environmental temperature between 0° C and 50° C. - Electrical power supply of 100-240 VAC 50 – 60 Hz. - Assure that circulation of air around the terminal and its accessories are not obstructed. If the C-ZAM/SMASH Portable is not in use, it should be kept in an environment where adequate ventilation is present. Avoid: - Vibration and shocks - Excessive heat and dust - Explosive environments - Oil or moisture - Water or condensation - Placement near devices that cause excessive voltage fluctuations and/or electromagnetic fields such as electric motors or high-frequency devices - Direct sunlight or objects that radiate heat - Environments where humidity fluctuations might occur Version: 2.2 8
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Unpacking After you have unpacked the C-ZAM/SMASH Portable and its accessories: 1. Check whether the content of the shipping container is complete. Depending on your order, you should find following parts: Box Contents C-ZAM/SMASH Portable base unit - C-ZAM/SMASH Portable base unit - Power adapter (to be used for charging station only)- Power cable - Printer cover - Vendor’s information Battery - Battery Communication card - Communication card - Plastic cover, to close the terminal after installation of the card Charging Station - Charging Station Vehicle Cradle - Vehicle Cradle - Cable Printer - Printer - Paper roll - Printer fixation bracket - Illustrated instruction Access Point - Access Point - Adapter - Vendor’s information If any of these parts is missing, you should contact your vendor immediately. Version: 2.2 9
C-ZAM/SMASH PORTABLEOWNER’S MANUAL 2. Inspect the shipping container and its contents for damage. If any of the contents have been damaged, immediately contact your shipping company and notify your vendor. Tip: Save the cartons and packing material for repacking or shipping your equipment in the future. Getting started with the C-ZAM/SMASH Portable Step 1 - Installation of the SAM (Security Application Module) - Optional Specific applications, such as e-purse and debit, use a Security Application Module or Chip Security Module that is placed in a SAM slot. 1. On the picture below you can see what a SIM card looks like. Note that at one side the corner is missing, this will be your reference point when properly inserting the SIM card. Point of reference 2. Turn the terminal with the bottom side facing upwards. Now you can see the inside of the terminal and the four clamping mechanisms to hold the SAM’s. They should all be empty; you can install your SIM in any of these slots. Some applications may require that a SAM be placed in a specific slot. Consult your application provider for further information. One of the four clamping mechanisms Version: 2.2 10
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Push with your thumb on the back flange of one slot and slide it gently to the side. Left side for the two slots on the left, to the right for the two slots on the right side. The flange will unclick and you can turn it 90° so that it stands up. 3. You can slide the SAM in the slot. Make sure the marked corner is placed correct. For the slots at the left side, the corner needs to be on your top right hand side, for the slots on the right, the corner needs to be at your down left hand side. 4. You can now close the slot again; the SAM will be positioned towards a plastic stop, which has the same shape as the missing corner. Gently slide the cover back to the right or left, until you hear a small click. The SAM is now firmly attached to the terminal. Version: 2.2 11
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Step 2 - Inserting the communication card Out of a list of various communication cards, you have ordered a specific communication card, being a GSM/GPRS or Local Wireless communication card. Take the necessary precautions to avoid electrostatic discharge (ESD). This can damage the terminal and even put it in tampered state. Only handle the board at the edges. The C-ZAM/SMASH GSM-GPRS needs a SIM card to be able to connect to the GSM-GPRS provider network. A C-ZAM/SMASH Local Wireless does not need a SAM to be functional. 1. If it concerns a GSM communication card, first insert the SIM card on the communication card. This is done in the same way as the SAM cards described in step1. 2. Insert the communication card by sliding it gently into the terminal. Do not touch the electronics while inserting the card. Push the card at both sides during installation 3. Slide the cover in its bottom slot and then push the upper part towards the terminal until you hear a click. Step 3 - Installation of the Access Point Install the Access Point as described in the user manual delivered with it. Version: 2.2 12
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Step 4 - Connect the printer and fill paper To connect the printer to the C-ZAM/SMASH Portable, proceed as described below. 1. Ensure yourself of the position of the unlock button, which is marked on the picture below. Locking mechanism Unlock button Cavity for paper rollPaper lid lock2. Position the printer horizontally at the rear side of the printer. Fit together the printer and the unit and ensure yourself that the unlock button returned to its initial position. Version: 2.2 13
C-ZAM/SMASH PORTABLEOWNER’S MANUAL 3. Make sure the printer is correctly connected to the terminal connector, and that the locking mechanism has been firmly fixed. Locking mechanismTerminal Connector 4. Install the cover on the bottom of the printer making sure that the lock and two positioning pins are clicked into the slots. Do not try to remove the printer from the terminal when the bottom cover is in place. Two positioning pinsLocking mechanism Version: 2.2 14
C-ZAM/SMASH PORTABLEOWNER’S MANUAL 5. Locate the paper lid lock and the two side grooves. 6. Pull the paper lid lock towards you with one finger and lift with your other hand the paper lid with the help of the foreseen side grooves. 7. The paper lid should open as shown in the picture below. Side grooves Paper lid lock Version: 2.2 15
C-ZAM/SMASH PORTABLEOWNER’S MANUAL 8. Ensure the start of the p r roll in the compartment and gently unroll about 5 cm of paper. aper is at the upside, put the pape 9. Close the paper lid and press firmly until you hear a click and the lid is firmly closed. Caution: Impact, friction, temperature, humidity, light, and oil affect the coloring and storage characteristic of thermal paper. Handle and store this type of paper outside the mentioned conditions. Never load a roll of paper that has any folds, wrinkles, tears, or holes at edges in the printing area. Do not pull paper out of the printer; this could damage the feed mechanism. Only use Banksys approved paper. Version: 2.2 16
C-ZAM/SMASH PORTABLEOWNER’S MANUAL 2. Press firmly on the middle side just above the battery compartment, until you can slide the empty battery cover off the ter Step 5 - Inserting the battery 1. Hold the terminal upside down minal as shown on the picture. Press firmly 3. Take the battery pack. 4. Slide the battery into the terminal, in opposite direction as to remove it, until you hear a click and the battery is firmly fixed. Automatically, after the new loaded battery has been correctly connected, the C-ZAM/SMASH Portable will display a green LED at the top right of the terminal. The C-ZAM/SMASH Portable will start its initialization program and different messages appear on the screen. This booting phase lasts approximately three minutes. Caution: Disconnecting the battery during transaction processing or booting phase may cause data files stored in the terminal memory to be lost. Do not connect a portable terminal directly with a power adapter; this will lead to an irregular behavior of the terminal. Version: 2.2 17
C-ZAM/SMASH PORTABLEOWNER’S MANUAL - rminal C-ZAM/SMASH to an Electronic Cash Register Bas- o NOT connect your portable terminal to a power adaptor. Step 6 - Connecting cables If you want to connect your portable te(ECR), pc, bar code reader, connect the cable into the ECR connector on the back of the e Unit. D Interlocking mechanism for the printerCommunication card connector (LINE)Electronic cash register (ECR)Merchant unit connector (OPU)Version: 2.2 18
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Cau Step 7 - Installing the charging station - Optional tions: When the te- rminal is placed on the docking and the power supply of the docking station is tch off. Only use the power adapter that is supplied by your vendor. - Always connect the device to the power adapter before connecting the power cord to the wall socket. cut off, the terminal will NOT fall in battery mode but will swi- 1. Place the charging station on an easy accessible, stable and flat surface. 2. Connect the power adaptor to the charging station. The adaptor is the disconnection device, the socket-outlet shall be installed near the equipment and shall be easily accessible. 3. Connect the power cord to the adaptor and then plug in to the wall socket. The charger 3 LED will light up in orange during the power-up phase. 4. Place the terminal on the docking station when its battery is empty, the charger 1 LED will flash for a few seconds and remain red during the charging cycle. When the charging cycle is completed, the LED will turn green. 5. When you place the battery in the lower slot for charging, the charger 2 LED will light up. You can press the little red battery refresh button to ensure the battery discharges completely before charging. Doing this will elongate the lifetime of the battery considerably. It is advised to re-charge the battery only when necessary and to discharge as much as possible before placing it on the charging station. 6. Only one battery can load at a time, the battery of the terminal will be charged first. Version: 2.2 19
C-ZAM/SMASH PORTABLEOWNER’S MANUAL tep 8 - Installing the vehicle cradle S Cautions: - Only use the power adapter that is supplied by your vendor. Always connect the device to the power adapter before connecting it t- o the car socket. CaPower inlet Red reset button for discharging the battery ution: en you place the terminal on the vehicle cradle to load, press the little red battery ton, to ensur- Wh refresh but e the battery gets completely discharged before charging. Doing this will elongate the lifetime of the battery considerably. Version: 2.2 20
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Using the C-ZAM/SMASH Portable Using the card interfaces InChip card interface sert the chip card in the chip card interface with the chip side pointing into the direction of the keyboard. Magnetic strip card interface Slide the card through the magnetic strip card interface with the magnetic stripe pointing into the direction of the keyboard. You can slide in either direction, from the left to the right side or from the right to the left side. Magnetic Strip card interface Chip card interface Version: 2.2 21
C-ZAM/SMASH PORTABLEOWNER’S MANUAL C-ZAM/SMASH Portable Maintenance Cleaning the housing and the display 1. DisconCaution: Do not use detergents, solvents or alcohol. These products may damage the surface othe terminal and render transparent parts opaque. Make sure that dirty particles aFor optimal functioning of the C-ZAM/SMASH Portable terminal, it should be kept clean and regularly be cleaned. nect the battery from your C-ZAM/SMASH Portable terminal. . Clean the display and the terminal housing with a soft damp cloth. f 2re prevented from entering the card readers. 3. After cleaning, do not forget to re-connect the battery. Cleaning the chip card interface and the magnetic strip card interface Clean the chip card interface and the magnetic strip card interface with a cleaning card. Contact your vendor for additional information about cleaning cards. Version: 2.2 22
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Troubleshooting Symptom Try this ZAM/SMASH Portable terminal is not working. C-ZAM/SMASH Portable. If n- Check if the battery is charged. Place the terminal on a powered ch- If the problem persists, contact your veThe C-ZAM/SMASH Portable - Power off the C-ZAMto any key manipulation. - If the problem persists, contact your vendor. The display of the C- Check the power supply: - Check if the battery is properly connected to the ot, reconnect the battery. arging station. ndor. terminal display is working /SMASH Portable terminal by disconnecting the battery and re-connect after 15 but the terminal does not react seconds. The C-ZAM/SMASH Portable terminal is unable to make a telecom connection. 1. Check the telecom wiring - Check whether the telecom cable is connected to the telecom outlet. - Check the telecom line and all telecom connections. - Verify that no other devices attached to the same telecom outlet are interfering with the terminal’s communication, such as telephone, fax, etc. - Verify that the parameters such as telephone numbers and “line access codes” used by your C-ZAM/SMASH Portable terminal have been entered correctly. - Make sure that the system, which your terminal is trying to call, is operational. - If the telecom line does not work, contact the telecom company to check the status of the line. 2. In case you use the Local Wireless version: - Make sure the access point is powered up prior to powering up the terminal. Version: 2.2 23
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Symptom Try this - Make sure no other devices are interfering with the terminal’s communication, such as a microwave, my lamp, concrete wall. Make sure the communication line between the access point and rom interferences. Keep ay - re the power supply towards the access point - able is connected to the 2. In case you use the GSM/GPRS version: all, is operational. nna. - Verify that no other devices are interfering with the . econoterminal is free finappropriate devices such as microwave etc. awfrom the access point. Make suis properly connected. Check whether the telecom ctelecom interface of the access point. - Make sure that the system, which your terminal is trying to c- Make sure your hand is not covering the anteterminal’s communicationPrinter does not work. - printer is properly connected to the terminal connector. Look at the side of the terminal - there is - - Check if there is a paper jam. Remove the paper roll - If the problem persists, contact your vendor. Make sure the and check if the printer bottom side is as close to theterminal as the upper side. If not, reconnect the printer as described in this manual. Open the printer cover and check whetherenough paper. Check whether the paper is inserted correctly. and carefully cut the damaged paper from the roll and replace it. - Check whether the printer cover is properly closed. Cards are not read. oblem. - Try another card to determine whether or not a defective card causes the prVersion: 2.2 24
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Symptom Try this Portable terminal repaired or replaced. If the problem persists, contact your ve- Make sure you insert the card correctly, with the chip facing the keypad or swipe the card with the magnetic strip faced towards the keyboard, passing in the terminal. - Clean the card reader interfaces with a cleaning card.- If possible, try to complete the transaction manually using the keypad instead of the card reader interface. o have your C-ZAM/SMASH - ndor. After the manual transaction has been completed, contact your vendor t Version: 2.2 25
C-ZAM/SMASH PORTABLEOWNER’S MANUAL General safety information for Banksys Products Caution: Banksys declines any liability if the instructions and precautions contained in this s safely when used according to its marked electrical s. To ensure safe operation of the C-ZAM/SMASH ith the following electrical codes: manual are not observed. Compliances Electrical codes The C-ZAM/SMASH Portable operateratings and product usage instructionPortable, use facilities that comply w - In the United States, operate t p that have electrical installations in compliance with American National Standards Institute/National Fire Protection Association (ANSI/NFPA) 70, United States National Electric Code, or ANSI/NFPA 75, Protection of Electronic Computer / Data Processing Equipment, with branch circuit current protection of up to 20 A. - In Canada, operate the product in commercial or residential structures that have electrical installations in compliance with Canadian Standards Association (CAN / CSA) C22.1, Canadian Electrical Code. - In all other countries, operate the product in commercial or residential structures that have electrical installations in compliance with local and regional office and residential electrical wiring codes such as International Electro technical Commission (IEC) 364 parts 1 through 7. Safety recommendations Installing and operating the C-ZAM/SMASH Portable - The C-ZAM/SMASH Portable can only be used as a payment terminal and not for any other purposes. It should not be held against, be exposed to or be near heat, fire, cold, moisture or oil, electricity, radiation, water, humidity, shocks, vibrations, chemicals or any other product that may affect electronic devices. The C-ZAM/SMASH Portable terminal should not be kept in refrigerators, defrosting systems, microwaves, or treated with a hairdryer, any high pressure cleaning equipment or any other type of device that can cause non-compliance with the described functionalities and environment specifications. - Do not drop the C-ZAM/SMASH Portable terminal, throw it or slam it; do not put any heavy equipment on top of it or squeeze it, do not store it with food or any consumable goods. Do not store it with explosive substances such as lighter fuel, petrol, ether or the like. - Check regularly that there is no overheating of the power adapter. - Handle your C-ZAM/SMASH Portable with care: there is no warranty against breakage. he roduct in commercial or residential structuresVersion: 2.2 26
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Disconnect the power adapter and battery when you want to clean the terminal housing or ing or repair. - Never use extension cables for the power adapter’s DC outlet. Opening the C-ZAM/SMASH Portable -ZAM/SMASH Portable terminal for adjustments that are described in this to avoid on the human body and then be discharged when you touch a circuit board. ESD can damage equipment and impair ze ng e. Malfunctioning All an ASH Portable vendor about how to dispose of /SMASH Portable as it contains nvironmentally hazardous materials that have to be treated by a professional party. - the display and when the C-ZAM/SMASH Portable needs servic - Only open the Cmanual. Never remove or open a part that is not described in this manual. - When opening the C-ZAM/SMASH Portable terminal take the necessary precautions electrostatic discharge (ESD). An electrostatic charge can build upelectrical circuitry or can cause the terminal to go into tampered state. In order to minimithe risk of ESD damage, always follow these guidelines when removing and replaciinterface boards and other system components: o Handle boards by the edges only. o Store boards in the antistatic envelopservicing other than the actions described in this manual must by performed by Banksys orapproved service centre. At the end of your C-ZAM/SMASH Portable’s life, contact your your unit. Do not throw away, give away or sell your C-ZAMeo Use a grounded wrist strap whenever you work on a board or other system component. Disposal of the C-ZAM/SM Version: 2.2 27
C-ZAM/SMASH PORTABLEOWNER’S MANUAL chnical Specifications Te rd Interfaces Chip card interface that conforms to EMV 3.1.1 level 1 Dual track magnetic strip reader conform ISO 1-2 or ISO 2-3 ip Security module Four SAM slots typocessor Two 32- AR- Intel application processor - 12 Mbytes Flash Memory register, PC, bar code reader, etc. .. Power supply via adapter Voltage 100-240 VAC Frequency 50-60Hz Item Specification Product name C-ZAM/SMASH Portable Type Portable POS terminal Display LCD backlit graphic display, 122 x 32 pixels, 60 x 20mmCaCh e ID0, one SAM slot type ID1 Pr bit processor: M security processor Memory The memory configuration is extendable. - 8 Mbytes Ram Interfaces Two RS232 ports for connection to Electronic Cash Terminal Dimensions (wxhxl) Approximately 172 x 67 x 87 mm Weight Approximately 375g without printer Software Chorus operating system that is POSIX compliant. Programming languages Java and C can be used to develop software Secured download of software (RTL server) Approvals EMV 3.1.1 level 1 for all chip card interfaces EMV 4.0 level 2 approved kernel for payment application development. EMC according to FCC part 15 Version: 2.2 28
C-ZAM/SMASH PORTABLEOWNER’S MANUAL Item Specification TNO and T-Systems security evaluation VISA PED compliant Environmental conditions Operating temperature 0 °C to +50 °C to 85 % Operating humidity 20 % Accessories - GSM/GPRS/SMS Communication Card - Local Wireless Communication Card e terminal, containing a paper roll of 10m - Ch i- Veh lAdditional interface boards: Other: - Fast thermal graphic printer to attach to the rear of th- Privacy Shield - Battery arg ng station ic e cradle - Protective carry bag Version: 2.2 29
C-ZAM/SMASH PORTABLEOWNER’S MANUAL C-ZAM/SMASH PORTABLE The leading edge in secure payment terminal Version: 2.2 30 Haachtsesteenweg 1442 Chaussée de Haecht B-1130 BRUSSELS Belgium www.banksys.com

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