Worldline n v MC56 Dual-Band GSM Mobile Transmitter Module User Manual Product Manual

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Host 2 Users Manual

XENTISSIMOPRODUCT MANUAL Table of contents Introduction .........................................................................9 List of acronyms .................................................................11 General description............................................................13 Technical specifications .....................................................15 Dimensions and weight ...................................................15 Keypad ............................................................................15 Display............................................................................17 Card interfaces.................................................................18 PIN privacy shield ...........................................................19 Printer..............................................................................19 Wireless communication .................................................20 Interfaces.........................................................................24 Chip Security Modules.....................................................25 Banksys’ designed “System-on-Chip”...............................26 Power supply...................................................................26 Appearance .....................................................................28 Environmental conditions ................................................29 Approvals ........................................................................29 Good to know .................................................................30 Security ..............................................................................33 The “System-on-Chip” .....................................................33 Terminal design...............................................................33 Security software .............................................................34 Standards.........................................................................34 Accessories.........................................................................35 Belt clip and fixation points .............................................35 Cradle..............................................................................36 Product identification.........................................................39 XENTISSIMO terminal .....................................................39 5

XENTISSIMO PRODUCT MANUAL XENTISSIMO cradle........................................................ 40 Terminal package box..................................................... 41 Cradle package box ........................................................ 41 Product package ................................................................ 43 XENTISSIMO terminal..................................................... 43 XENTISSIMO cradle........................................................ 44 Bulk packages................................................................. 45 Development environment ................................................ 49 6

XENTISSIMOPRODUCT MANUAL Table of figures Figure 1 – Terminal dimensions .........................................................................15 Figure 2 – Keypad ..............................................................................................16 Figure 3 – Display..............................................................................................17 Figure 4 – Card interfaces ..................................................................................18 Figure 5 – PIN privacy shield .............................................................................19 Figure 6 – Printer ...............................................................................................20 Figure 7 – Wireless LAN configuration with access point ...................................21 Figure 8 – Wireless LAN configuration with router .............................................21 Figure 9 – GSM configuration ............................................................................23 Figure 10 – GPRS configuration .........................................................................23 Figure 11 – SIM slot ...........................................................................................24 Figure 12 – RS232 serial interface ......................................................................25 Figure 13 – Chip Security Modules.....................................................................25 Figure 14 – Banksys designed “System-on-Chip”................................................26 Figure 15 – Lithium-Ion battery ..........................................................................27 Figure 16 – Power adapter .................................................................................28 Figure 17 – Appearance .....................................................................................29 Figure 18 – Reset and power down buttons........................................................31 Figure 19 – Integrated revolving PIN privacy shield............................................33 Figure 20 – Belt clip and fixation points .............................................................35 Figure 21 – Cradle .............................................................................................36 Figure 22 – Cradle powered in-door...................................................................36 Figure 23 – Cradle powered in-car.....................................................................37 7

XENTISSIMO PRODUCT MANUAL Figure 24 – Cradle dimensions .......................................................................... 37 Figure 25 – Terminal package box..................................................................... 43 Figure 26 – Cradle package box ........................................................................ 44 Figure 27 – Terminal bulk package box ............................................................. 46 8

XENTISSIMOPRODUCT MANUAL Introduction XENTISSIMO, Banksys’ newest mobile payment terminal holds all the aces to promote electronic payment in all circumstances: it is compact, lightweight and ultimately portable; it is wireless, mobile and incomparably fast; it has been designed for easy and long-lasting usage. XENTISSIMO can process all types of magnetic-stripe and chip cards for payment and non-payment applications. The Banksys designed “System-On-a-Chip”, hosting a full-featured Linux operating system, powers XENTISSIMO. Maximum-security measures have been taken in the ASIC, in the physical terminal design and in the software. XENTISSIMO complies with the latest international security, safety and payment standards. XENTISSIMO, innovation on the move! INTRODUCTION - 9

XENTISSIMO PRODUCT MANUAL

XENTISSIMOPRODUCT MANUAL List of acronyms The list below contains a number of acronyms that are used in this document. Acronym Meaning ADA American Disability Act ADSL Asymmetric Digital Subscriber Line ASIC Application Specific Integrated Circuit bps Bits per second CSM Chip Security Module DES Data Encryption Standard dpi Dots per inch EC European Commission ECR Electronic Cash Register EMV Europay, MasterCard, VISA standard FIFO First In First Out GHz Giga Hertz GPRS Global Packet Radio Services GSM Global System for Mobile communication IEEE Institute of Electrical and Electronics Engineers IMD In-mould Decoration ISO International Organisation for Standardisation LAN Local Area Network MAC Media Access Control (address) mAh Milli Ampere hours MB Megabyte Mb Megabit LIST OF ACRONYMS - 11

XENTISSIMO PRODUCT MANUAL Mbps Mega bits per second MHz Mega Hertz NiMH Nickel Metal Hydride PC Personal Computer PCI Payment Card Industry PED PIN Entry Device PIN Personal Identification Number RAM Random Access Memory RoHS Restriction of Hazardous Substances RSA Rivest, Shamir, Adleman encryption SAM Secured Application Module SIM Subscriber Identity Module SMS Short Message Service SSL Secure Socket Layer TCP/IP Transmission Control Protocol – Internet Protocol USB Universal Serial Bus VAC Volts Alternating Current VDC Volts Direct Current WEEE Waste Electrical and Electronic Equipment WEP Wired Equivalent Privacy WPA Wireless Protected Access WiFi Wireless Fidelity WLAN Wireless Local Area Network ZKA Zentraler Kredit Ausschuss (German: Central Credit Committee) 12

XENTISSIMOPRODUCT MANUAL General description XENTISSIMO, for easy payment on the go Sleek, flat and lightweight, XENTISSIMO fits comfortably in your hand but also in your suitcase, your car and even your pocket. It thus provides an unequalled level of mobility. The large graphic display, the highly accessible card interfaces, the ergonomic keypad design and backlit keys greatly accommodate the needs of the customers. The high-speed and silent printer is integrated in the design. Carried around most of the time, XENTISSIMO has been designed to withstand tough daily use. XENTISSIMO, for wireless communication With its wireless LAN (WiFi) interface, XENTISSIMO is yet another member of the already large family of Banksys IP-capable terminals. It can transmit data, through the air, to an access point within a range of a hundred meters through walls, ceilings and other non-metal barriers and can easily roam between several access points installed. The terminal presents the ideal solution for restaurants, in-store promotion teams, petrol forecourt sales and many other environments. Even greater mobility is achieved via GSM/GPRS. It features full roaming capacity with built-in support for tri-band networks and offers fast, reliable and cost-effective transaction processing. This solution is ideally suited for taxis, home delivery services, field technicians and the like. XENTISSIMO, for continuous operation XENTISSIMO is equipped with an intelligent, rechargeable Lithium-Ion battery. This long-life battery, combined with its power-management capabilities, guarantees XENTISSIMO to work for 300 transactions a day and one ticket printed per transaction. Over a period of 4 days an average of 50 transactions a day is ensured. In stand-by mode (GSM/GPRS active), guaranteed uptime is at least 7 days. The XENTISSIMO battery can be charged either directly via the power adapter or while placed in its cradle (for in-door or in-car use). Recharging an empty battery takes about 2,5 hours. GENERAL DESCRIPTION - 13

XENTISSIMO PRODUCT MANUAL XENTISSIMO, for power and speed XENTISSIMO and the XENTA countertop terminal are both powered by the same state-of-the-art ASIC. This innovative dual-processor / single-chip solution accounts for superb transaction speed, ultimate payment security and optimum cost-effectiveness. The operating system running on the XENTISSIMO terminal is a full-featured Linux system. The established Linux development environment, completed with comprehensive documentation, allows for easy and rapid application development in Native C or Java on a “standard” Linux PC. Banksys, your partner in secure solutions Fold it out, fold it in. Easy as that! The PIN privacy shield, the most tangible security feature, has smartly been incorporated in the design. Thanks to the patented concept of the convertible shield the design of the terminal, when not in use, could be kept very flat. Actually, XENTISSIMO can only operate when the PIN privacy shield is in the upright position, thus releasing both the chip-card interface and the magnetic-stripe reader. Maximum-security measures have been taken in the ASIC, in the physical terminal design and in the software. All of those contribute to the permanent protection of sensitive information and to the instantaneous erasure of sensitive data if tampering is detected. Accessories for maximum convenience XENTISSIMO is standard equipped with a belt clip to facilitate daily carrying on a waiter’s belt, but other systems are available: a heating oil distributor might appreciate a shoulder strap, a stallholder an anti-theft cable. To put the terminal aside temporarily or charge the battery, a cradle is available. It can be used in-door on a countertop or wall mount, but it also suits cars, taxis or trucks. When used in-door, the cradle is powered via a power adapter. In a car, it is powered via direct wiring or via a cigarette lighter plug. The cradle can be equipped with a terminal drop protection. 14

XENTISSIMOPRODUCT MANUAL Technical specifications Dimensions and weight Figure 1 – Terminal dimensions 75 185 42 Dimensions: 185 x 75 x 42 mm (l x w x h) Weight: 380 g (including printer, paper roll and battery) Keypad XENTISSIMO keypad consists of 18 keys. The figure below shows the standard keypad layout, these 18 keys include: • 10 numeric keys • The decimal symbol key: “.” • The Menu key • 3 command keys: “Stop”, “Corr” and “OK” • 3 programmable function keys (soft keys), located underneath the display, for navigation, selection and specific functions. TECHNICAL SPECIFICATIONS - 15

XENTISSIMO PRODUCT MANUAL 16 - KEYPAD Figure 2 – Keypad 3,7 11,5 3 12 8 3 9 Function keys Command keys This keypad layout complies with ISO 9564-1, EN1332-3 and EMV 4.0 standards. The alpha mapping, having the letters on keys 2 to 9, complies with the European ITU E.161 and EBS 100 v3 standards and the American ANSI NCITS 118-1998 standard. The “×” is used during alphanumeric entry to switch between lowercase and uppercase characters. The “9” is the space symbol used during alphanumeric entry. The “On” is to activate (to power on) the XENTISSIMO terminal. Aiming at utmost accessibility, Banksys has enhanced its keypad design with the following features: • Main keypad clearly bounded by the PIN privacy shield, preventing function keys to be touched accidentally; • Tactile identifier (embossed dot) on key 5; • Embossed symbols on the command keys: “X” on the “Stop” key, “<” on the “Corr” key and “O” on the “OK” key. The symbols are according to the EBS 100 v3 standard; • Key shape differentiating the command keys from the numeric keys; • Digits in Tiresias font, alphanumeric characters in Verdana font, with a well thought-out usage of uppercase and lowercase characters to increase readability; • Key distance, tactile feeling and key main character size according to the ADA regulations;

XENTISSIMOPRODUCT MANUAL • White key backlights to illuminate the main key character, improving the contrast. For power management reasons, it might be appropriate to activate the backlight in dim conditions only (controlled by software); • Keypad made of polycarbonate material with keys printed on the inner side through IMD-technique, preventing wear and tear. Diverging keypad layouts will be available upon customer request. Display XENTISSIMO has a monochrome graphical display with a bright white backlight. Its resolution is 128 x 64 pixels (w x h) and the view area is 52,6 x 27,5 mm (w x h). Up to 20 characters can be displayed on each of 6 lines; 8 lines are possible, but not advisable for legibility reasons. Per character a space is available of 6 x 9 pixels (w x h). The display contrast and backlight intensity are controlled by software. Following screenshots illustrate some of the possibilities: Figure 3 – Display Related to ergonomics: • Display size and resolution offer a very good readability; • Readability is the best when using a sans-serif font (for example Tiresias, Verdana) and uppercase / lowercase text; • White backlight improves the display contrast. TECHNICAL SPECIFICATIONS - 17

XENTISSIMO PRODUCT MANUAL Card interfaces The terminal has two card interfaces: • A chip-card interface conforming to EMV 4.1 level 1; • And a triple-track magnetic-stripe reader (ISO 1 / 2 / 3). Figure 4 – Card interfaces To accommodate the customers' needs, following design choices were made: • The chip-card interface is located at the front side, closest to the cardholder; • The magnetic-stripe reader is located on the right side of the terminal; • With both card slots in distinctive positions on the terminal, users are less likely to confuse the two slots; • The magnetic-card reader has an extended card guidance for optimal reading quality; • When the integrated PIN privacy shield is in the upright position, both card interfaces are easy accessible; • Clear pictograms on the terminal housing and on the display explain how to insert a chip card or to swipe a magnetic-stripe card. The display icons are application-specific. 18 - CARD INTERFACES

XENTISSIMOPRODUCT MANUAL PIN privacy shield To prevent shoulder surfing when entering a PIN code, a privacy shield has smartly been integrated in the design. Fold it out when performing transactions; fold it in when not in use. Easy as that! This patented concept helps to keep the shape of XENTISSIMO very flat, making it easy to carry it in the hand, on a belt, in a suitcase etcetera. Besides that, the position of the convertible shield also determines whether XENTISSIMO is operational: only when it is in the upright position, both the frontal chip-card interface and the lateral magnetic-stripe reader are accessible. The pivoting mechanism, based on the combined use of specially shaped notches and springs, makes sure that the shield remains properly in place in either position. The PIN privacy shield complies with the latest international security regulations like PCI PED. Figure 5 – PIN privacy shield Accessible card interfaces Inaccessible card interfaces Printer XENTISSIMO integrates a high-speed, silent printer. It is a thermal graphic model with following main specifications: • Printing speed of 40 mm / s for normal text tickets and graphics of maximum 64 dots per line. This means at least 15 printed lines / s when using a font height of 2,5 mm and black printing. This speed increases when printing characters less black, using smaller fonts, having more white areas on the ticket, etcetera; TECHNICAL SPECIFICATIONS - 19

XENTISSIMO PRODUCT MANUAL • Resolution of up to 8 dots per mm, 384 dots per line. Within these values every font can be supported; • Printing width of 48 mm; • Easy paper-load mechanism; • Detections for paper present and overheating. Paper rolls with a width of 58 mm and a length of 10 m can be used. Tip: Use only Banksys-approved paper. Our paper specifications are available upon request. Using other paper may damage the printing system. Figure 6 – Printer Printer Wireless communication Being a mobile terminal, XENTISSIMO communicates with the host completely wireless. Wireless LAN Every XENTISSIMO is equipped with a wireless LAN (WiFi) interface, making it a node in a local area network without wires. Other players can be ticket printers, computers, cash registers, more XENTISSIMO terminals etcetera. Data is transferred, through the air, via radio frequencies (in the 2,4 GHz band) to an access point within a range of a hundred meters through walls, ceilings and other non-metal barriers. The access point regulates the traffic between the devices in the wireless and the wired LAN to which it is connected. Via an integrated or separate modem, host communication can be set up for use with ADSL or cable 20 - WIRELESS COMMUNICATION

XENTISSIMOPRODUCT MANUAL TV infrastructure. We suggest that these transactions are secured, from terminal to host, using SSL (Secure Socket Layer). Figure 7 – Wireless LAN configuration with access point TCP/IP over wLANComputerComputerTCP/IP over EthernetDatanetworkSoftware download &Terminal Management ServerTransactionhostTCP/IPTCP/IPTCP/IPADSL or cable TVmodemTCP/IPSSLAccess point TCP/IP over wLANComputerComputerADSL or Cable TVModemEthernetComputerComputer DatanetworkSoftware download &Terminal Management ServerTransactionhostTCP/IPTCP/IPTCP/IPSSLRouter withaccess pointTCP/IP Figure 8 – Wireless LAN configuration with router TECHNICAL SPECIFICATIONS - 21

XENTISSIMO PRODUCT MANUAL When several access points are installed, XENTISSIMO roams between them to connect, in any condition, to the most trusted one. XENTISSIMO will adapt to the security installed on the access point. For example WEP, WPA, WPA2, etcetera. WiFi is more complex than Bluetooth point-to-point communication. It requires the same level of network management as any comparable wired network. Yet, it offers more flexibility, is more widespread and has a better coverage. WiFi access points always support multi-sessions, which means that they can transmit parallel data and that a virtually unlimited number of devices can communicate wireless to the access point. The XENTISSIMO wireless LAN interface has the following main specifications: • According to IEEE 802.11b standard; • Low-power, small form-factor, integrated solution; • Communication speed of up to 11 Mbps through the air. The net data rate is lower due to protocol overhead, it’s a few Mbps; • Fast interface for development purposes and software download; • Two antennas, integrated in the terminal to achieve an optimal range of about 100 m using antenna diversity. This means that the access point will switch reception to the antenna receiving the stronger signal. Tip: Beware that this range will be reduced when the access point is positioned next to a PC screen (strong magnetic field), when microwaves disturb the signal, when the signal has to pass through areinforced concrete ceiling (metal bars), etcetera. GSM/GPRS Even greater mobility is achieved by mounting (in production final assembly) a GSM/GPRS module onto the XENTISSIMO main board. Thus you have a terminal with combined wLAN and GSM/GPRS capabilities. Tips: − The GSM/GPRS module is not replaceable by a technician; − The GSM module does not support voice. For a GSM transaction, a wireless connection is set-up with the host to send the data back and forth. 22 - WIRELESS COMMUNICATION

XENTISSIMOPRODUCT MANUAL GSMGSMComm. TowerSoftware download &Terminal Management ServerTransactionhostGSM provider Figure 9 – GSM configuration For a GPRS transaction, the data is sent to the communication tower from where it’s transmitted over a data network, which might be the public Internet, to the host. The protocol used is TCP/IP. We suggest that these transactions are secured, from terminal to host, using SSL (Secure Socket Layer). Figure 10 – GPRS configuration TCP/IP over GPRSComm. TowerDatanetworkTCP/IPSoftware download &Terminal Management ServerTransactionhostTCP/IPTCP/IPTCP/IPSSLThe GSM/GPRS interface has the following main specifications: • GSM supports communication speeds of up to 14.400 bps, via the GSM V.110 data or analogue data protocol; • GPRS class 10 supports data rates of up to 85.600 bps in download mode (from host to XENTISSIMO) and 42.800 bps in upload mode (from XENTISSIMO to host); • Full roaming service; • SMS capability: XENTISSIMO can send and receive messages of maximum 160 alphanumeric characters; TECHNICAL SPECIFICATIONS - 23

XENTISSIMO PRODUCT MANUAL • Two versions available: an international tri-band 900-1800-1900 MHz version and an 850-1800-1900 MHz version for certain areas in the USA; • Quad-band antenna integrated in the terminal; • One dedicated SIM slot, accessible when removing the battery cover and battery at the terminal rear side. Figure 11 – SIM slot 1 SIM slot Interfaces XENTISSIMO is equipped with one serial RS232 interface. The connector is of the 10-pole MMIC type. A small rubber cap protects the serial jack. This interface can be used to: • Connect XENTISSIMO, wired, to an electronic cash register, PC, bar code reader, ticket printer, etcetera; • Perform key loading. Banksys can supply the appropriate cable. XENTISSIMO can communicate to a USB master device (like a PC, an electronic cash register) via an USB-to-serial converter cable. 24 - INTERFACES

XENTISSIMOPRODUCT MANUAL Figure 12 – RS232 serial interface Protection cap RS232 serial interface Chip Security Modules XENTISSIMO has two internal chip-card interfaces (type ID0) for chip security modules (CSM, SAM) able to read 3,3 V and 5 V CSMs. The two slots together receive up to 80 mA; one of the slots can be used as PSAM supporting 50 mA current usage. To reach the CSM slots you need to remove the battery cover and battery at the terminal rear side. Figure 13 – Chip Security Modules 2 CSM slots TECHNICAL SPECIFICATIONS - 25

XENTISSIMO PRODUCT MANUAL Banksys’ designed “System-on-Chip” A lot of functionalities are integrated in the high-tech ASIC, the engine of both the XENTISSIMO and the XENTA countertop terminal: • 2 x 32 bit ARM720-TDMI processor cores; − A security / communication core (MP1); − An application / communication core (MP2). • 32 MB RAM memory; • 32 MB NAND Flash memory; • Real-time clock (RTC); • Hardware DES / 3-DES encryption device; • Hardware RSA accelerator; • Hardware Pseudo Random Generator (PRG); • Printer driver; • Linux operating system, etcetera. Figure 14 – Banksys designed “System-on-Chip” Power supply Lithium-Ion battery XENTISSIMO is equipped with an intelligent, customer replaceable and rechargeable high-energy Lithium-Ion battery with a capacity of 1.800 mAh at a nominal voltage of 3,7 VDC. To provide an accurate battery status to the user, the battery management system features a fuel gauge. 26 - BANKSYS’ DESIGNED “SYSTEM-ON-CHIP”

XENTISSIMOPRODUCT MANUAL TECHNICAL SPECIFICATIONS - 27 Figure 15 – Lithium-Ion battery To have XENTISSIMO ready whenever needed, power-management is crucial at every implementation level. Tests revealed that putting the intensity of the display backlight at 50% for half the transaction time, offers a 20% extra operational time as compared to having the intensity at 100% during the whole transaction. Currently, we guarantee XENTISSIMO to work for 300 transactions a day and one ticket printed per transaction. Over a period of 4 days, an average of 50 transactions a day is ensured. In stand-by mode (GSM/GPRS active), guaranteed uptime is at least 7 days. The battery can be charged either by connecting the power adapter to the XENTISSIMO or by placing the XENTISSIMO on its cradle (for in-door or in-car use). A separate battery charger is not available for this type of battery. As Lithium-Ion batteries do not suffer from the “memory effect”, it is no problem to have them charged all the time. Recharging an empty battery takes about 2,5 hours. Tip: For the XENTISSIMO to work, the battery must be in place (even when the terminal is connected to the power adapter). It’s normal for a Li-Ion battery to reach the end of its life after 3 years (counting from production on). Hence, during the XENTISSIMO lifetime, the battery needs replacing at least once. The set-up of the logistic chain should guarantee a FIFO-based flow of the batteries, which are supplied in the terminal box and as spare parts. When not yet delivered to a customer, XENTISSIMO terminals need to be held in stock with the battery separate from the terminal, not to reduce the battery lifetime. Li-Ion batteries do discharge inside the terminal, even when it has been switched OFF. The reasons why Banksys choose for a Lithium-Ion battery:

XENTISSIMO PRODUCT MANUAL • No “memory effect”; • At least 30% more capacity than their NiMH counterparts; • Weighs at least 30% less; • Long life cycle; • Excellent discharge performance; • More environmental friendly. Mains power adapter In all European countries, except from the United Kingdom and Ireland, XENTISSIMO comes with a small wall-mount adapter (for indoor use) having an input of 220 – 240 VAC, 50 Hz and a Euro plug. Outside Europe, XENTISSIMO comes with a universal tabletop adapter (for indoor use) in combination with different country-specific adapter cables. The adapter input is 100 – 240 VAC, 50 – 60 Hz. The adapter cables have a standard length of 2 m. In both cases the adapter output is 6 VDC and 1,8 A. The attached cable has a standard length of 2 m and fits to the power connector on the side of the terminal. This way XENTISSIMO battery is charged, to have the terminal always operational. Figure 16 – Power adapter Adapter cable Wall-mount adapter Tabletop adapter Appearance XENTISSIMO has a two-colour housing: a dark grey top and PIN privacy shield (colour code ncs s6000-n) and a light grey bottom (colour code ncs s5020-b). The darker parts are the ones mainly touched by the customers. The colours are identical to those of our XENTA countertop terminal. 28 - APPEARANCE

XENTISSIMO PRODUCT MANUAL • EMV 4.1 Level 1 for all chip-card interfaces • EMV 4.1 Level 2 approved Kernel for payment application development • PCI PED • ZKA • TNO and T-Systems security evaluation • CE, according to ITE equipment • Metlab, according to IEC 950 standard (upcoming) • EMC specification: EN 55022 / CISPR 22, EN 50082-1, EN 61000-3-2 and 3, FCC Part 15 and other country-specific certifications Good to know To save energy, XENTISSIMO automatically comes into a sleep mode after finalizing e.g. the transaction. In this condition certain processes still remain active (for example the GSM/GPRS). When pressing the yellow “on”-button it takes only a second to resume. To reset the XENTISSIMO, press the yellow “Corr” button for at least 5 seconds and wait for the terminal to reboot. To power down the XENTISSIMO, press the red “Stop” button for at least 5 seconds. In this mode the battery consumes almost no energy. To wake up the terminal, press the yellow “On” button. It will take much longer for the terminal to be operational compared to when the terminal was just in its sleep mode. This function is useful when, for example, entering health care facilities or when boarding an aircraft. To power off the XENTISSIMO completely, you have to remove the Lithium-Ion battery. To wake up the terminal, insert the battery and press the yellow “On” button. It will take about 30 s for the terminal to be operational again. This function is useful when, for example, you will not be using XENTISSIMO for more than a week. 30 - GOOD TO KNOW

XENTISSIMOPRODUCT MANUAL TECHNICAL SPECIFICATIONS - 31 Figure 18 – Reset and power down buttons Yellow “On” and reset button Red “Stop” and power down button XENTISSIMO is equipped with an audio-speaker for audible feedback to the user. It is to generate monotone “buzzer-sounds”, but music and voice output are possible as well. The latter, however, needs low-level support, which is available upon customer request.

XENTISSIMO PRODUCT MANUAL

XENTISSIMOPRODUCT MANUAL Security The “System-on-Chip” The high security level of the ASIC is achieved via: • Tamper circuits with multiple tamper sources, • 32 Kbytes of integrated secure memory, instantaneously erased in case of a tamper attack; • Additional 256-bit security registers, used, for example, for master key storage. The registers are also erased instantaneously in case of tamper attack; • Severe control of the secured boot process of the terminal (via key management). No code can run on the security processor unless it is certified and signed by a certification authority. Terminal design The most tangible security feature is the integrated PIN privacy shield, which protects a cardholder against shoulder surfing while entering a PIN. Figure 19 – Integrated revolving PIN privacy shield 72 But in the terminal design, security measures are taken at different levels: • The very architecture of the ASIC and the security-related components; • Blocked access to the chip-card Interface in case of fraudulent intentions; SECURITY - 33

XENTISSIMO PRODUCT MANUAL • Multiple mechanisms for detection of intrusion attempts, triggering erasure of the secure memory. Security software The software supports the following key management schemes: • DUKPT, Derived Unique Key Per Transaction, uses a working key that is changed with each transaction; • Master / session, requires that the PIN encryption key or working key remains the same for an entire transaction session. The session could be a day, a week, a month or any other period of time set by the host computer. Other schemes can be added. XENTISSIMO supports the SSL (Secure Socket Layer) protocol, which is mainly used to securely send and receive information over unsecured networks like the Internet, using different communication media such as wireless LAN and GPRS. Standards The security-related functions comply with the following standards: • ISO 13491 (secure cryptographic device concepts); • ISO 9564 (PIN management and security); • ISO 15668 (secure file transfer – retail).34 - SECURITY SOFTWARE

XENTISSIMOPRODUCT MANUAL Accessories The XENTISSIMO terminal has several accessories. Belt clip and fixation points XENTISSIMO is designed to be the ideal travel mate. With every XENTISSIMO terminal a belt clip is supplied for comfortably carrying the terminal on your belt. The belt clip can simply be screwed onto the terminal (via the printer compartment). Figure 20 – Belt clip and fixation points Fixation point for a shoulder strap Hand strap Fixation point for e.g. hand strap Belt clip The XENTISSIMO belt clip is available in light grey colour (colour code ncs s5020-b). The belt clip itself has a fixation point to attach a shoulder strap. At the XENTISSIMO rear side, a fixation point is foreseen for attaching a hand strap, anti-theft cable, etcetera. ACCESSORIES - 35

XENTISSIMO PRODUCT MANUAL Cradle To put the terminal aside temporarily or charge the battery, a cradle is available. The cradle can be used in-door on a countertop or wall mount, but it also suits cars, taxis or trucks. The cradle can be attached via screws or for horizontal positions via a dual lock mechanism (a kind of rugged Velcro tape). Simply hook XENTISSIMO onto the cradle and push it down to secure it. To release XENTISSIMO, press the two laterally placed eject-buttons. A terminal drop protection is standard supplied and can easily be screwed onto the cradle. Figure 21 – Cradle Drop protectionWhen used in-door, the XENTISSIMO mains power adapter is connected to the cradle. The cradle passes the current onto the XENTISSIMO terminal for battery charging. Figure 22 – Cradle powered in-door Mains power connector 36 - CRADLE

XENTISSIMO PRODUCT MANUAL

XENTISSIMOPRODUCT MANUAL Terminal package box The terminal package box label contains following information: • The commercial name: e.g. XENTISSIMO AA for a XENTISSIMO with wireless LAN interface only for customer “AA” or XENTISSIMO GSM/GPRS AA for a XENTISSIMO with wireless LAN and GSM/GPRS interface for customer “AA”; • The commercial article number referring to the complete configuration. This is a customer-specific number; − Present in barcode (code128a); − Readable e.g. Art Nr: 69001*1; • The terminal production date: Wk: yywk, so 0603 for week 03 in 2006; • The supplier code: e.g. 1859 (this code will be eliminated in the future); • The software loaded by Banksys on the terminal e.g. SW: xx.xx.xx, SW: none means that the terminal contains the generic platform; • The terminal serial number: − Readable e.g. S/N: AGW3571; − Present in barcode (code128a); • The terminal MAC address; − Present in barcode (code128a); − Readable e.g. 000819018015; • The terminal hardware version number; − Present in barcode (code128a); − Readable e.g. BP001. • Safety labels: e.g. CE, Metlab; Tips: − The commercial name and the commercial article number should also appear on your orders and invoices; − The production date, supplier code, serial number, MAC address, hardware version number and safety labels are identical to the info added on the terminal itself. Cradle package box The cradle package box label contains following information: • The commercial name: e.g. XENTISSIMO cradle; PRODUCT IDENTIFICATION - 41

XENTISSIMO PRODUCT MANUAL • The commercial article number referring to the complete configuration. This might be a customer-specific number; − Present in barcode (code128a); − Readable e.g. Art Nr: 71001*1; • The cradle production date: Wk: yywk, so 0611 for week 11 in 2006; • The supplier code: e.g. 1859 (this code will be eliminated in the future); • Since no software is loaded in the cradle, SW: none is marked; • The cradle serial number: − Readable e.g. S/N: AGW9153; − Present in barcode (code128a); • The cradle hardware version number; − Present in barcode (code128a); − Readable e.g. BP001. • Safety labels: e.g. CE, Metlab; Tips: − The commercial name and the commercial article number should also appear on your orders and invoices; − The production date, supplier code, serial number, hardware version number and safety labels are identical to the info added on the cradle itself. 42 - CRADLE PACKAGE BOX

XENTISSIMOPRODUCT MANUAL Product package XENTISSIMO terminal The individual package is designed to contain the XENTISSIMO terminal; the mains power adapter, the battery, the belt clip and a documentation set. Small accessories like a shoulder strap, a hand strap, etcetera can be added at the distributor’s site. The package is designed to be as small as possible and the concept allows for easy verifying that all components are present. Figure 25 – Terminal package box 240 175 70 Terminal package box dimensions: 175 x 240 x 70 mm (w x l x h) Banksys warehouse restricts the pallet pile-up height to 1.800 mm. This means that: • 438 terminals are loaded on a Euro pallet (23 layers of which 12 layers with 20 boxes and 11 layers with 18 boxes); • Pallet and boxes occupy a volume of 800 x 1.200 x 1.760 mm (w x l x h) • Pallet and boxes weigh approximately 360 kg. For air shipments the pallet pile-up height is restricted to 1.600 mm. This means that: PRODUCT PACKAGE - 43

XENTISSIMO PRODUCT MANUAL • 380 terminals are loaded on a Euro pallet (20 layers of which 10 layers with 20 boxes and 10 layers with 18 boxes); • Pallet and boxes occupy a volume of 800 x 1.200 x 1.550 mm (w x l x h) • Pallet and boxes weigh approximately 310 kg. The following storage conditions are valid: • Storage temperature: -25 °C to + 70 °C; • And storage Relative Humidity: 5 % to 95 %, non-condensing. XENTISSIMO cradle The individual package is designed to contain the XENTISSIMO cradle, the drop protection and a documentation set. Possible accessories like a car power cable can be added at the distributor’s site. This package has the same footprint as the terminal package. Figure 26 – Cradle package box 240 175 85 Cradle package box dimensions: 175 x 240 x 85 mm (w x l x h) Banksys warehouse restricts the pallet pile-up height to 1.800 mm. This means that: • 362 cradles are loaded on a Euro pallet (19 layers of which 10 layers with 20 boxes and 9 layers with 18 boxes); • Pallet and boxes occupy a volume of 800 x 1.200 x 1.765 mm (w x l x h) • Pallet and boxes weigh approximately 160 kg. 44 - XENTISSIMO CRADLE

XENTISSIMOPRODUCT MANUAL For air shipments the pallet pile-up height is restricted to 1.600 mm. This means that: • 324 cradles are loaded on a Euro pallet (17 layers of which 9 layers with 20 boxes and 8 layers with 18 boxes); • Pallet and boxes occupy a volume of 800 x 1.200 x 1.595 mm (w x l x h) • Pallet and boxes weigh approximately 145 kg. The following storage conditions are valid: • Storage temperature: -25 °C to + 70 °C; • And storage Relative Humidity: 5 % to 95 %, non-condensing. Bulk packages XENTISSIMO terminal The terminal bulk package is designed to contain 22 XENTISSIMO terminals. The terminals are positioned on their sides with the mains power jack facing upwards. Tip: The bulk packing contains terminals ONLY. All other items like the mains power adapter, the battery and the belt clip should be ordered separately. Please refer to below list of spare parts. PRODUCT PACKAGE - 45

XENTISSIMO PRODUCT MANUAL 46 - BULK PACKAGES Figure 27 – Terminal bulk package box 410 565 90 Terminal bulk package box dimensions: 410 x 565 x 90 mm (w x l x h) Banksys warehouse restricts the pallet pile-up height to 1.800 mm. This means that: • 1.584 terminals are loaded on a Euro pallet (18 layers of 4 boxes); • Pallet and boxes occupy a volume of 800 x 1.200 x 1.770 mm (w x l x h) • Pallet and boxes weigh approximately 710 kg. For air shipments the pallet pile-up height is restricted to 1.600 mm. This means that: • 1.408 terminals are loaded on a Euro pallet (16 layers of 4 boxes); • Pallet and boxes occupy a volume of 800 x 1.200 x 1.590 mm (w x l x h) • Pallet and boxes weigh approximately 670 kg. The following storage conditions are valid: • Storage temperature: -25 °C to + 70 °C; • And storage Relative Humidity: 5 % to 95 %, non-condensing. Spare parts The bulk package contains individually packed items. These items cannot be ordered individually.

XENTISSIMOPRODUCT MANUAL Below is a (non-exhaustive) list of items delivered in a bulk package: • XENTISSIMO battery − 20 batteries in a box • Car power cable for direct wiring Caution: Due to the limited lifetime of the Lithium-Ion battery, FIFO (First In First Out) should be guaranteed in all warehouses from the production site until final customer delivery. − 10 cables in a box • Car power cable with cigarette lighter plug − 10 cables in a box • XENTISSIMO 230V power adapter − 132 adapters in a box • XENTISSIMO belt clip (rubber feet mounted) − 1.000 belt clips in a box • XENTISSIMO cradle drop protection − 216 drop protections in a box • Pozidriv screw for XENTISSIMO belt clip and cradle drop protection − 2 screws in a small plastic bag • XENTISSIMO package box (cardboard) − 500 cardboards on a pallet • XENTISSIMO Banksys paper − 20 paper rolls in a box The environmental conditions are identical to the ones described in the product package of the terminal. PRODUCT PACKAGE - 47

XENTISSIMO PRODUCT MANUAL

XENTISSIMOPRODUCT MANUAL Development environment XENTISSIMO comes with a professional, full-featured Linux-based application development environment supporting common programming languages such as native C and Java. The development environment contains following components: • Two development frameworks; − The backward-compatibility environment (SBCE), for customers who want to move existing C-ZAM/SMASH applications onto the XENTISSIMO terminal; − The powerful Model for Application Programming on SAMOA (MAPS), allowing customers to develop new applications that exploit the full functionality of XENTISSIMO. Please note that SAMOA is the name of the “System-on-Chip” and of the complete development environment. • A tool chain to develop applications in both development environments in native C or Java on a PC running Debian GNU/Linux (Release 3.0) as an operating system; • Comprehensive documentation: − A description of the Application Programming Interfaces (API) for C and Java, for MAPS and SBCE; − A description of the SAMOA hardware, software and security architecture; − SAMOA User-Interface-design guidelines; − Application development and porting guidelines. DEVELOPMENT ENVIRONMENT - 49

XENTISSIMO PRODUCT MANUAL

XENTISSIMOPRODUCT MANUAL Haachtsesteenweg 1442 Chaussée de Haecht B-1130 BRUSSELS Belgium www.banksys.com