Worldline n v MOC512 NFC Payment terminal User Manual YOMOVA Countertop Owner Manual

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Date Submitted	2017-04-07 00:00:00
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Creation Date	2017-02-16 09:06:27
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Document Lastmod	2017-02-16 09:20:28
Document Title	YOMOVA Countertop Owner Manual
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Document Author:	NGN for Worldline

OWNER MANUAL
YOMOVA
countertop payments
streamlined innovation
•••••• an atos company
YOMOVA countertop owner manual
Legal disclaimer and copyrights
The information in this document is subject to change without notice and shall not be construed as a
commitment by Worldline S.A./N.V. (“Worldline”)
The content of this document, including but not limited to trademarks, designs, logos, text, images, is
the property of Worldline and is protected by the Belgian Act of 30.06.1994 related to authors’ rights and
by the other applicable Acts.
The word YOMOVA and other trademarks used in this document are the property of Worldline. Worldline
trademarks used in this document are indicated. Linux is a registered trademark of Linus Torvalds, Java
is a registered trademark of Oracle and/or its affiliates and Android is a trademark of Google Inc.
The contents of this document can be reproduced by or on behalf of third parties with the prior written
consent of Worldline and following its instructions. Worldline accepts no responsibility for errors and
omissions introduced when translating or reworking this document.
Except with respect to the limited licence to download and print certain material from this document for
non-commercial and personal use only, nothing contained in this document shall grant any licence or
right to use any of Worldline's proprietary material.
While Worldline has made every attempt to ensure that the information contained in this document is
correct, Worldline does not provide any legal or commercial warranty on the document that is described
in this specification. The technology is thus provided “as is” without warranties of any kind, expressed
or implied, included those of merchantability and fitness for a particular purpose. Worldline does not
warrant or assume any legal liability or responsibility for the accuracy, completeness, or usefulness of
any information, product or processes disclosed.
To the fullest extent permitted under applicable law, neither Worldline nor its affiliates, directors,
employees and agents shall be liable to any party for any damages that might result from the use of the
technology as described in this document (including without limitation direct, indirect, incidental, special,
consequential and punitive damages, lost profits).
These terms shall be governed by and construed in accordance with the laws of Belgium. You
irrevocably consent to the jurisdiction of the courts located in Brussels for any action arising from or
related to the use of this document.
Document information
document title
YOMOVA countertop – owner manual
security
unrestricted
last modified
16 February 2017
owner
Philippe Lesire
author
Niels Grundtvig Nielsen
version
2.2
© Worldline 2014, 2016, 2017
Contents
Introduction ............................................................................................................ 1
About the YOMOVA ................................................................................................. 1
About this manual..................................................................................................... 1
What is new in this version....................................................................................... 2
Change log ............................................................................................................... 2
Terminal and accessories ..................................................................................... 3
YOMOVA top view ................................................................................................... 3
YOMOVA side view.................................................................................................. 4
YOMOVA bottom view ............................................................................................. 4
Connector compartment..................................................................................... 5
Card compartment ............................................................................................. 5
Installing the YOMOVA countertop ...................................................................... 7
Unpacking the YOMOVA.......................................................................................... 7
Preparing a YOMOVA for operation......................................................................... 7
Selecting a location .................................................................................................. 8
Installing SAM .................................................................................................... 8
Connecting communications cables................................................................. 10
Loading paper ........................................................................................................ 12
Powering up the YOMOVA..................................................................................... 14
Using the YOMOVA countertop .......................................................................... 17
Security recommendations..................................................................................... 17
Reading a chip card ............................................................................................... 17
Reading a magstripe card ...................................................................................... 19
Reading a contactless card/device......................................................................... 20
Resetting the YOMOVA – Reset button ................................................................. 20
Resetting the YOMOVA – restart ........................................................................... 21
Maintaining the YOMOVA countertop ................................................................ 23
Cleaning the YOMOVA .......................................................................................... 23
Cleaning the card readers ...................................................................................... 24
Troubleshooting................................................................................................... 25
Operating your YOMOVA countertop safely ..................................................... 27
Operating conditions .............................................................................................. 27
Electrical installations....................................................................................... 28
Power supply.................................................................................................... 28
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Printer and paper ............................................................................................. 28
Opening the terminal........................................................................................ 28
Servicing .......................................................................................................... 28
Approvals and operating conditions.................................................................. 29
Operating conditions .............................................................................................. 29
Decommissioning a YOMOVA ............................................................................ 31
Step by step ........................................................................................................... 31
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Figures
Figure 1. YOMOVA top view .......................................................................................... 3
Figure 2. Keypad layout.................................................................................................. 3
Figure 3. YOMOVA side view......................................................................................... 4
Figure 4. YOMOVA – bottom view ................................................................................. 4
Figure 5. Connector compartment.................................................................................. 5
Figure 6. Card compartment........................................................................................... 5
Figure 7. Removing card cover ...................................................................................... 8
Figure 8. Opening SAM holder ....................................................................................... 9
Figure 9. Inserting SAM card and closing holder............................................................ 9
Figure 10. Opening the connector compartment .......................................................... 10
Figure 11. Fixing cables to terminal.............................................................................. 10
Figure 12. Closing the connector compartment............................................................ 11
Figure 13. Opening paper compartment....................................................................... 12
Figure 14. Inserting paper roll....................................................................................... 12
Figure 15. Closing paper compartment ........................................................................ 13
Figure 16. Tearing off paper ......................................................................................... 13
Figure 17. YOMOVA power supplies – European / universal...................................... 14
Figure 18. Removing connector compartment cover.................................................... 14
Figure 19. Power input socket – YOMOVA .................................................................. 15
Figure 20. Closing the connector compartment............................................................ 15
Figure 21. Reading a chip card .................................................................................... 18
Figure 22. Reading a magstripe card ........................................................................... 19
Figure 23. Reading a smart card with the contactless reader ...................................... 20
Figure 24. Reset button on YOMOVA .......................................................................... 21
Figure 25. Cleaning the card-readers........................................................................... 24
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Introduction
This document includes information for the YOMOVA countertop terminal. It is intended as a
resource where distributors can find the information they need to assemble and translate their own
documentation.
Places where cross-references should be included are identified with [xref]
About the YOMOVA
The YOMOVA is a compact, fully-featured, versatile payment terminal. It is powered by the latest
Worldline dedicated dual-core processor, giving unrivalled performance and security plus the
environmental benefit of intelligent power management features.
The large full-colour display with touch panel enhances the user experience by supporting
optimum interaction. The integrated PIN protection shield around the ergonomic keypad prompts
the cardholder to trust the YOMOVA and makes it easy to use with confidence.
The YOMOVA accepts chip cards and magstripe cards, and interfaces with contactless devices
(cards, smart phones …) through its integrated antenna. It can be integrated with local POS
systems (ECR, tablet …) using local communications – RS 232, Ethernet and USB.
The impressive hardware specificication is completed with a fast and silent integrated printer.
About this manual
This manual contains information for owners of YOMOVA terminals, with sections covering:
•
•
•
•
•
•
•
•
terminal and accessories
installing the terminal
powering up the terminal
using the terminal
maintaining the terminal
troubleshooting
safety information
technical specifications
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What is new in this version
Version 2.2 contains extra information about fixing cable to the terminal, under Connecting
communications cables, on page 10.
Changes/updates in this version are indicated with a change bar. A change bar for a heading or
title means that everything until the next heading has been changed or updated. Significant
deletions are struck through in grey.
Change log
document release 2.1
New appendix Operating your YOMOVA countertop safely, on page 27.
document release 2.0
Extra information about recommended security checks, in the chapter Installing the
YOMOVA countertop and under Security recommendations, on page 17.
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Terminal and accessories
The YOMOVA countertop is mains powered, and supports RS 232 and USB (device) for local
connectivity. Extra communications options are PSTN and Ethernet.
YOMOVA top view
Men
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OK
Figure 1.
YOMOVA top view
magstripe-card reader
integrated PIN privacy shield against shoulder-surfing
chip-card reader
integrated NF reader under display
ghi
abc
jkl
mno
wxyz
pqrs
tuv
Menu
Stop
Corr
Figure 2.
def
OK
Keypad layout
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YOMOVA side view
Figure 3.
YOMOVA side view
Kensington™ lock fixing point
YOMOVA bottom view
Figure 4.
YOMOVA – bottom view
connector compartment
card slot compartment
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Connector compartment
COM
Mini USB
LINE
Figure 5.
Connector compartment
OM – Ethernet and RS232
USB device
PSTN
power input (mains adaptor)
Card compartment
Figure 6.
SAM1
SAM2
Card compartment
SAM slot 1
SAM slot 2
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Installing the YOMOVA countertop
You can call upon a technician or a field engineer to help you install your terminal or you can do it
yourself. If you decide to install the terminal yourself, remember the guidelines below.
•
if you decide to install the YOMOVA yourself, neither Worldline nor its vendor will bear any
responsibility or cost for malfunctioning, breakdowns or any anomaly that may result from
incorrect manipulation of the terminal
•
•
read the safety recommendations on page 48 before starting to install your YOMOVA.
•
if you notice that any part of the YOMOVA does not fit, blocks or shows any other malfunction,
contact your vendor – do not try yourself to repair or alter it in any way.
use only accessories (power adaptor, cables and so on) provided by your vendor or by an
approved source
Check that installation/maintenance operations are performed by a trusted person. Log all
maintenance operations, including the name of the operator.
In the tampered state, the device displays a warning message and it is not possible to use the
terminal to make a payment. When a warning message is displayed:
1. remove the terminal from service
2. contact the supplier immediately, who may then report the problem to Worldline
3. keep the terminal available for possible forensic investigation
Unpacking the YOMOVA
1. Open the package and check the contents.
The package should contain a YOMOVA and a mains adaptor. If either of these is
missing, contact your vendor immediately.
Your vendor may also have included paper for the printer, documentation or accessories.
2. Inspect the package and its contents for damage.
If anything is missing or damaged, contact your shipping company immediately and notify
your vendor.
3. Save the box for repacking or moving your equipment in the future.
4. Check the terminal as described in Security recommendations, on page 17.
Preparing a YOMOVA for operation
1. Make sure the location and operating conditions are suitable
2. Install the SAM or SAMS, if required
3. Connect all required communications cables to the terminal
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4. Put a roll of paper in the printer
5. Connect mains adaptor
Selecting a location
Finding a proper location is an important aspect of installing your YOMOVA. You need to balance
comfort and security. Follow the guidelines below to find a location that is convenient for both you
and your customers.
For a YOMOVA, make sure that:
•
•
the keypad and the display are facing the customer
the terminal is at an appropriate height for the customer, depending on whether they will be
sitting or standing to use it
•
there is enough space (typically 10 cm on all sides) around the terminal, so that it is easy to
read a card or tap a contactless device
•
direct light sources do not make it difficult to read the display or the keypad
Make sure that customers have the necessary privacy when entering their PIN code. This means
locating the YOMOVA outside the field of vision of cameras, mirrors and so on.
Make sure you have room to open the cover of the printer and replace the paper.
Installing SAM
Some applications also require one or more SAMs to be installed. The SAM slots are located in
the card compartment on the underside of the YOMOVA.
1. Remove the card cover.
Figure 7.
Removing card cover
2. Open the SAM holder: slide the latch towards the hinge until you hear a click, then lift the
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holder.
Figure 8.
Opening SAM holder
3. Insert the SAM in the holder with the bevel towards the open end of the holder.
Make sure SAM cards are completely inserted.
4. Close the SAM holder or holders.
Figure 9.
Inserting SAM card and closing holder
Make sure the bevel fits behind the corner, then slide the latch away from the hinge until
you hear a click.
5. Make sure all SAM holders are closed.
6. Replace the card cover.
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Connecting communications cables
The compartment underneath the YOMOVA gives access to connectors for:
•
•
•
•
Ethernet and RS232
USB device
PSTN
power input (mains adaptor)
Special single and combined cables are available to connect the YOMOVA to the power supply,
Ethernet, PSTN, RS232 and/or USB. See the documentation on cables to find the most
appropriate solution.
To connect any of these cables:
1. Open the clips to release the cover of the connector compartment.
2. Lift the cover off the YOMOVA.
Figure 10. Opening the connector compartment
3. Connect cables as required, routing them through the slot at the back of the terminal.
4. Fix the cable to the terminal using the screws provided
Figure 11. Fixing cables to terminal
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5. Replace the cover and press down between the clips until the cover clicks shut.
Figure 12. Closing the connector compartment
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Loading paper
Only use paper approved by Worldline.
This paper can be recognised by the approval seal printed on the back of the paper. If you want to
order paper from your local paper supplier, contact your vendor.
1. Lift the cover to release it, then open it fully.
Do not remove the roller inside the paper compartment.
Figure 13. Opening paper compartment
2. Unroll about 5 centimetres of a new paper roll and insert the roll as shown.
Figure 14. Inserting paper roll
When inserting a paper roll, make sure that:
– the paper is not cracked, wrinkled or sealed
– the paper comes out straight
3. Close the paper cover, and press firmly until you hear a click.
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Figure 15. Closing paper compartment
4. Tear off the leading edge of the paper.
Figure 16. Tearing off paper
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Powering up the YOMOVA
The YOMOVA countertop uses a power adaptor. The power cable from the adaptor connects to
the power input socket in the connector compartment. The terminal powers up as soon as the
mains adaptor is correctly connected.
plug-in adaptor
Figure 17.
universal
mains-adaptor
YOMOVA power supplies – European / universal
Plug the power cable from the adaptor into the power socket in the connector compartment.
Figure 18. Removing connector compartment cover
1. Open the connector compartment.
2. Connect the power cable from the mains adaptor to the power input socket on the YOMOVA.
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Figure 19. Power input socket – YOMOVA
3. Replace the connector cover.
Figure 20. Closing the connector compartment
4. Connect the power adaptor to the mains.
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Using the YOMOVA countertop
The YOMOVA reads chip cards, magstripe cards and contactless devices, and includes a built-in
printer.
Security recommendations
For security reasons, you are advised to check your YOMOVA every working day. Make sure that:
•
•
•
•
•
•
there is no sign of unusual cables connected anywhere on the terminal
there is no foreign object in either of the card-readers
the keypad is firmly in place
the terminal is not displaying any warning message
the housing is not visibly damaged
the terminal serial number (on the label) corresponds to the inventory
In the tampered state, the device displays a warning message and it is not possible to use the
terminal to make a payment. When a warning message is displayed:
1. remove the terminal from service
2. contact the supplier immediately, who may then report the problem to Worldline
3. keep the terminal available for possible forensic investigation
Reading a chip card
Insert the card in the slot at the front of the YOMOVA with the chip facing upwards.
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Figure 21. Reading a chip card
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Reading a magstripe card
1. Swipe the card through the reader at the right-hand side of the YOMOVA in one smooth
movement.
Hold the card with the magnetic stripe at the bottom. You can slide the card in either
direction.
Men
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Figure 22. Reading a magstripe card
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Reading a contactless card/device
When the payment application supports contactless cards/devices, the landing-point symbol
appears on the display.
1. Hold the card/device above the display, centered on the landing point.
The first LEDs above the display is lit when the terminal is ready for a contactless
transaction; the other LEDs show the progress of the transaction, as defined by the
application.
Men
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Figure 23. Reading a smart card with the contactless reader
Resetting the YOMOVA – Reset button
If the YOMOVA stops responding, you can use the Reset button.
The button is located on the back of the YOMOVA just above the card slot compartment. Use a
small object to push it in for one second, then wait for the YOMOVA to restart.
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Figure 24. Reset button on YOMOVA
You can also reset the YOMOVA by disconnecting and reconnecting the power supply.
Resetting the YOMOVA – restart
1. Disconnect the power supply from the terminal.
2. Wait a few seconds for the YOMOVA to power down completely.
3. Reconnect the power supply to restart the terminal.
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Maintaining the YOMOVA countertop
Maintenance for the YOMOVA is limited to cleaning the case and the card readers.
Never attempt to dismantle the YOMOVA or force open the case. If the terminal needs servicing,
contact Worldline or your vendor.
Cleaning the YOMOVA
Do not allow water to enter the terminal. Use only a damp cloth.
For optimal functioning, the YOMOVA should be kept clean and cleaned regularly. When cleaning
your equipment:
1. Disconnect the terminal from the mains adaptor or battery charger.
2. Clean the equipment with a soft damp cleaning cloth.
3. Clean the display with a soft dry anti-static cleaning cloth.
After cleaning, do not forget to re-connect the equipment.
Do not use detergents, solvents or alcohol. These products may damage the surface of the
terminal and make transparent parts opaque. Make sure that dirt does not enter the card readers.
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Cleaning the card readers
Do not allow water to enter the card readers. Use only a damp cloth.
The chip-card reader and the magstripe-card reader should be cleaned regularly, using the
appropriate cleaning cards.
•
cleaning-cards can be used more than once, as long as you swipe or insert a clean edge each
time
•
“wet” cleaning-cards must be used as soon as you open the sachet
Men
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Figure 25. Cleaning the card-readers
•
for the magstripe-card reader, swipe the cleaning card slowly through the reader three times
in each direction, without turning the card round
•
for the chip-card reader, insert and remove the cleaning card three times without turning the
card round
Contact your vendor for information about specific types of cleaning card, such as “damp” cleaning
cards from a specialised supplier such as ECS.
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Appendix A. Troubleshooting
If problems persist, contact your vendor. Check that installation/maintenance operations are
performed by a trusted person. Log all maintenance operations, including the name of the
operator.
Warning message displayed
In the tampered state, the YOMOVA displays a warning message and it is not possible to
use the terminal to make a payment. When a warning message is displayed:
1. take the terminal out of service
2. contact the supplier immediately, who may then report the problem to Worldline
3. keep the terminal available for possible forensic investigation
Display not working
Check all components and connections (mains and adaptor) in the power supply.
Is the USB cable connected to the YOMOVA?
Is the USB cable connected to the ePOS equipment/PC, the USB adaptor or the
Merchant Unit?
Unplug the USB cable and re-insert it.
Try another USB socket on the ePOS equipment/PC: the socket the YOMOVA is
connected to may not be supplying power.
Try another wall socket: the socket the USB adaptor is connected to may not be supplying
power.
YOMOVA display working, but equipment does not respond to key presses
Press the reset button and wait for the equipment to reboot.
Disconnect and reconnect the power supply.
YOMOVA cannot make PSTN connection
Check that the PSTN cable is connected to the PSTN interface.
Check that the PSTN cable is connected to the PSTN outlet.
Check that the correct telephone numbers have been entered.
Check the PSTN line. If it is not working, contact the telecom company to check the status
of the line.
Make sure that no other devices attached to the same telecom media are interfering with
the communication of the terminal.
Make sure that the system that your terminal is trying to call is operational.
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YOMOVA cannot make Ethernet connection
Make sure the Ethernet cable is correctly connected to the terminal and to the Ethernet
switch.
Check the LEDs on the Ethernet switch.
If the socket you are using for the YOMOVA is inactive, but other sockets are active:
– try connecting the YOMOVA to another socket on the Ethernet switch
– reboot the YOMOVA
– try another cable
If the socket you are using for the YOMOVA is active, the problem may be:
– with the Ethernet host connection address: check with your terminal vendor
– with the firewall/router settings of your Ethernet infrastructure: check with your IT
support
YOMOVA cannot read cards
Make sure you swipe or insert the card correctly.
Check the card for damage, and try another card to determine whether or not the problem
is caused by a defective card.
Clean the card readers with a cleaning card.
If your payment application allows it, try to complete the transaction manually using the
keypad instead of the card reader. After the manual transaction has been completed,
contact your vendor to have your terminal repaired or replaced.
Printer does not work
Open the printer cover and check whether there is enough paper.
Check that the printer cover is properly closed.
Check that the paper is inserted correctly.
Check if there is a paper jam: remove the paper roll, carefully cut the damaged paper from
the roll and replace the roll.
Connection with ePOS equipment/PC through USB does not function
Check the cables between the YOMOVA and the ePOS
Check the connection settings on the YOMOVA, as described by your vendor.
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Appendix B. Operating your YOMOVA countertop
safely
The YOMOVA is a payment terminal and is not to be used for any other purposes. Worldline
declines any liability if the instructions and precautions contained in this manual are not observed.
Operating conditions
The YOMOVA can be used at an operating temperature between -10°C and +50°C, and between
20% and 95% RH, non-condensing.
Handle your YOMOVA with care: there is no warranty against breakage. Avoid exposing the
YOMOVA to:
•
•
•
•
•
•
•
shocks and vibrations
shocks and vibrations
excessive heat and dust, including direct sunlight or objects that radiate heat
explosive, corrosive or otherwise hostile environments
oil, water, moisture or condensation
electric motors, high-frequency devices (for example, microwave ovens and induction hobs)
and other equipment that can cause excessive voltage fluctuations and/or electromagnetic
fields
Electronic Article Surveillance (EAS) gates
EAS gates are commonly placed at store exits, to identify potentially stolen items as
customers leave the store. Make sure the YOMOVA is at least 20 cm from any highfrequency (8 MHz and above) EAS gates, and at least 80 cm from any low-frequency
gates
Do not:
•
•
•
•
store your YOMOVA in refrigerators, defrosting systems or microwaves
treat your YOMOVA with a hairdryer or any high pressure cleaning equipment
put any heavy equipment on top of your YOMOVA or squeeze it
store your YOMOVA with food or any consumable goods
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Electrical installations
The YOMOVA operates safely when used according to its marked electrical ratings and product
usage instructions. To ensure the safe operation of the YOMOVA, use it only in premises that have
electrical installations in compliance with local and regional office and residential electrical wiring
codes.
Power supply
•
only use the power adaptor that is supplied with your YOMOVA to operate the YOMOVA
Check regularly that there is no overheating of the power adaptor.
•
disconnect the power adaptor when you want to clean the terminal housing or the display and
when the YOMOVA needs servicing or repair
•
never use extension cables for the DC outlet of the power adaptor
Printer and paper
Impact, friction, temperature, humidity, light, and oil affect the colouring and storage characteristic
of thermal printer paper. Do not load paper rolls that have folds, wrinkles, tears, or holes. Do not
pull paper out of the printer; this could damage the feed mechanism. Only use Worldline-approved
paper.
Opening the terminal
•
Only open the YOMOVA terminal for adjustments that are described in this manual. Never
remove or open any part that is not described in this manual.
•
When opening the YOMOVA terminal take the necessary precautions to avoid electrostatic
discharge (ESD). An electrostatic charge can build up on the human body and then be
discharged when you touch a circuit board. ESD can damage equipment and impair electrical
circuitry. To minimize the risk, always follow these guidelines when removing and replacing
SAM cards or connecting the YOMOVA to external equipment.:
– ground (earth) yourself by holding the YOMOVA and touching a metal surface on the
ground.
For example, if your computer has a metal case and is plugged into a standard
grounded outlet, then touching the case should discharge the ESD on your body
– make sure not to wear any clothing that conducts a lot of electrical charge, such as a
woollen sweater
– unless absolutely necessary, avoid working on the YOMOVA during a thunderstorm
– remove all jewellery
Servicing
All servicing other than the actions described in this manual must by performed by Worldline or an
approved service centre.
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Appendix C. Approvals and operating conditions
Any changes or modifications not expressly approved by Worldline could make official certification
void.
CE certification
Worldline declares that the YOMOVA countertop terminal complies with the R&TTE directive
1999/5/EC. The declaration of conformity (DoC) can be consulted on the website
terminals.worldline.com.
R&TTE
The YOMOVA countertop terminal complies with R&TTE Directive 1999/5/EC on radio
equipment and telecommunications terminal equipment intended to be connected to public
telecommunications networks.
FCC rules – class A
This equipment has been tested and found to comply with the limits for Class A and Class B
digital devices, pursuant to Part 15 of the FCC Rules. For more information on these rules,
see the FCC web site.
Operating conditions
The YOMOVA countertop terminal can be used at an operating temperature between -10°C and
+50°C, and between 20% and 95% RH, non-condensing.
Avoid exposing the YOMOVA countertop terminal to:
•
•
•
•
•
shocks and vibrations
•
Electronic Article Surveillance (EAS) gates
excessive heat and dust, including direct sunlight or objects that radiate heat
explosive environments
oil, water, moisture or condensation
electric motors, high-frequency devices (for example, microwave ovens) and other equipment
that can cause excessive voltage fluctuations and/or electromagnetic fields
EAS gates are commonly placed at store exits, to identify potentially stolen items as
customers leave the store. Make sure the YOMOVA terminal is at least 20 cm from any
high-frequency (8 MHz and above) EAS gates, and at least 80 cm from any low-frequency
gates
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Appendix D. Decommissioning a YOMOVA
When a YOMOVA or any of its accessories is at the end of its life, it must not be simply thrown
away, given away or sold it. Remember that:
•
•
•
security awareness requires erasing cryptographic components securely and completely
sustainability requires recycling as many components as possible
environmental awareness requires disposing of hazardous materials professionally
Return the YOMOVA to your vendor for decommissioning.
Step by step
1. Inspect the terminal for completeness, signs of intrusion and tampering, as explained under
Security recommendations, on page 17.
If you find any evidence of tampering, report the problem to Worldline and keep the
terminal available for possible forensic investigation.
2. If you do not find any evidence of tampering, dispose of the terminal following local rules and
regulations for disposal of electronic equipment, such as WEEE. Make sure that the person
or organisation responsible effectively destroys the terminal and its components.
3. Log the physical disposal of the terminal in the assets register.
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