Xerox Freeflow 701P25032 Users Manual Sysgd_5_0

If not then FreeFlow_Print_Server_System_Guide Manual: ://.support.xerox.com/pub/docs/DC240_DC250/userdocs/any-os/en/FreeFlow_Print_Server_System_Guide

If not then sysgd_6_0- Manual: ://.support.xerox.com/pub/docs/P_4112_4127_ST/userdocs/any-os/en/sysgd_6_0

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Print Server version 6.0
April 2007

Xerox FreeFlow Print Server
®

System Guide

701P25032

Xerox Corporation
Global Knowledge & Language Services
800 Phillips Road Bldg. 845-17S
Webster, NY 14580
Copyright © 2007 Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of copyrighted material and information now
allowed by statutory or judicial law or hereinafter granted, including without limitation, material
generated from the software programs that are displayed on the screen such as styles, templates,
icons, screen displays, looks, etc.
Adobe® and the Adobe logo, InDesign®, Illustrator®, PageMaker®, Photoshop®, Acrobat®, Distiller®,
and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in
the United States and/or other countries.
Macintosh, Power Macintosh, and Mac are registered trademarks of Apple Computer, Inc.
Microsoft® Windows NT® and Microsoft® Windows are trademarks of Microsoft Corporation.
PANTONE® is a registered trademark of Pantone, Inc.
Sun Microsystems and Solaris are a trademarks, registered trademarks, or service marks of Sun
Microsystems, Inc. in the U.S. and other countries.
SWOP® is a registered trademark of SWOP, Inc.
Quark and QuarkXPress are trademarks of Quark, Inc. and all applicable affiliated companies, Reg.
U.S. Pat. & Tm. Off. and in many other countries.
This product includes software developed by the Apache Software Foundation (http://www.apache.org).
This product includes software developed by the JDOM Project (http://www.jdom.org).
This product includes software developed by the Jaxen Project (http://www.jaxen.org).
iGen3® is a registered trademark of Xerox Corporation in the US and/or other countries.
Xerox®, FreeFlow®, and SmartPress™ are the trademarks of or licensed to XEROX CORPORATION.

Tab l e of c o n te nts

Introduction
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-v
Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-v
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ii-v
Customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii-vi

1 Gateway and Network Configuration
Job Definition Format (JDF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Technical Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
The JDF Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Receive JDF Job Tickets from Hot Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Process JDF Job Tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Submit Data Files to FreeFlow Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Updates and Outputs JDF Job Tickets: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Processes invalid syntax/value JDF Job Tickets . . . . . . . . . . . . . . . . . . . . . . . 1-3
JDF Workflow Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
JDF Gateway Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Troubleshooting JDF Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
SNMP gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Additional features supported in SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Changing attributes support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
SNMP MIB support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Automatic Meter Reading (AMR) support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Localization of text and units of measure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
SNMP configuration variables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11
Local User Interface (LUI) mapping to MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Printer and job messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
AppleTalk gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Queue server options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
NetWare gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
LPD gateway configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Network configuration settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Dynamic Host Config Protocol (DHCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Name services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Windows Internet Name Service (WINS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Domain Name Service (DNS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Network Information Services (NIS/NIS+) . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Active Directory Service (ADS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Network filing configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
LP/LPR compatibility with Xerox FreeFlow Print Server . . . . . . . . . . . . . . . . . . . . . . . 1-15
NPS lp-o and lpr-c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
Ethernet connection speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17
Restore network factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

2 Backup and Restore
System Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When to Backup and Restore a System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restore System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
When to Backup and Restore a Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Restore Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DocuSP 5.x to Xerox FreeFlow Print Server 6.x upgrade . . . . . . . . . . . . . . . .

System Guide

2-1
2-2
2-2
2-3
2-3
2-4
2-4

i

Ta b le of c o nt e nts

Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Activity logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Testing the backup tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Checking the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

3 Printing
Printing workflow options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
First In/First Out (FIFO) printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Resource based scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Hot folder submission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Multiple job submission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Parallel RIP processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
ASCII and PCL printing utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
ASCII and the PS or PCL decomposers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
setpclcontrol utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
setlp/lprcopycount utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4
LP/LPR compatibility with Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
NPS lp-o and lpr-c . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Highlight color programming in ASCII job ticket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Resource based scheduling for NPS color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Socket gateway configuration utility: setVPSoption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
TIFF files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
TIFF orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-9
Supported TIFF tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10
Administration page controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Performance considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
Using VIPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Repository management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Save job options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Scan to digital input on Nuvera 1xx . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Copy input for multiple page TIFF files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
RIP input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Copy/move/delete saved jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Copying and saving jobs to CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Saving custom templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Job previewing and editing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Editing thumbnails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15
Using the PDF editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16
Printing hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

4 Finishing
Subset finishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Creating jobs to use subset finishing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
Subset offset (Page Level Jog) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
PCL offset/separator/subset finishing command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
PCL Offset Stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Using the PCS Separator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
PCL paper source command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3
Tray programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Tray confirmation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4
Tray mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

ii

System Guide

Tab l e of c o n te nts
Mapping trays to media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Stacking order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Mixed stacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Additional finishing information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

4-5
4-6
4-6
4-6

5 Fonts
How to choose fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Downloading fonts from the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PostScript resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCL resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Non-resident fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Downloaded fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Optional or soft fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Font substitution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PostScript fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PCL 5e fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1
5-1
5-2
5-2
5-2
5-5
5-7
5-7
5-7
5-8
5-8
5-8

6 Accounting and Billing
Accounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Auto exporting accounting log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Accounting exported values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Accounting file fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Job Notes window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
Billing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
View and Print the Billing Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Billable events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Xerox billable events include the following: . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Billable events do not include the following: . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
Billing meters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

7 Troubleshooting
Calling for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Declared faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disk Usage - example of a declared fault . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Job fault . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Undeclared faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SNMP problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Client problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windows problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Macintosh problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FreeFlow problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GUI problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tape Client problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Font problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inoperable system problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Job flow problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Job integrity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Tray to media mapping problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Gateway problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

System Guide

7-1
7-1
7-2
7-2
7-2
7-2
7-3
7-4
7-4
7-4
7-5
7-5
7-5
7-6
7-6
7-7
7-7
7-8
7-8
7-9

iii

Ta b le of c o nt e nts

PDL problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
PostScript problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
TIFF problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9
PDF problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10
Editor problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
Restore password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11
Restart Xerox FreeFlow Print Server software without rebooting . . . . . . . . . . . . . . . . .7-12
Productivity and performance problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-12
Problems when saving a job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-12
Printing system logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13
all_jobs_log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13
system_log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13
status_log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-14
ep_exception_log and ep_primary_log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-14
LPR logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-14
Printing the accounting log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-14
LP/LPR and the ASCII job tickets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15
Rebooting and restarting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15
Loading XJDC/Unix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-16
Configuring XJDC/Unix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-17
XJDC hints and tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-17
Output files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-18
Properly ejecting a diskette on a Print Server station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-18
Remote Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-19

8 Hints and Tips
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1
Disabling the Solaris Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1
Color Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1
Settings for enhanced color output . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-1
Color job processing efficiencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2
Time used to generate the PDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2
Time used to transfer PDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2
Time required to RIP PDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2
Time required to print PDL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-2
Job submission hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3
Number of images . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3
PostScript preScan and full scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3
PostScript factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4
Gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-4
Job submission order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5
Job RIP hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5
Variable data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5
Image Quality (IQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6
Job printing hints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7
Skipped pitches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7
PCI channel interface PWB trace capture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7
Perform a trace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-8
Export the trace file to floppy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-8

iv

System Guide

Introduction
The System Guide provides the information needed to perform
system administration tasks for configuring and maintaining the
Xerox FreeFlow® Print Server for printing systems.

About this guide
This guide is intended for network and system administrators
responsible for setting up and maintaining Xerox printers with
Xerox FreeFlow Print Server software. System administrators
should have an understanding of the Sun workstation, a familiarity
with Solaris, and with basic UNIX commands. This includes the
use of text editors such as vi or textedit and the ability to
maneuver within the Solaris environment. To enable them to setup
a customer site, system administrators are expected to have a
working knowledge of Local Area Networks (LANs),
communication protocols, and the applicable client platforms.

Contents
In general, this document covers information about the Xerox
FreeFlow Print Server that is not covered in the Online Help or
other available guides.
The following list describes the contents of this guide:

•
•
•
•
•
•
•
•

Gateway and Network Configuration
Backup and Restore
Printing
Finishing
Fonts
Accounting and Billing
Troubleshooting
Hints and Tips

Conventions
This guide includes the following conventions:

•

System Guide

Angle brackets - Variable information that is displayed on your
screen is enclosed within angle brackets; for example, “Unable to
copy .”
v

•

Square brackets - Names of options you select are shown in square
brackets; for example, [OK] and [Cancel].

•

Notes are hints that help you perform a task or understand the text.
Notes are found in the following format:

NOTE: This is an example of a note.

Customer support
To place a customer service call, dial the direct TTY number for
assistance. The number is 1-800-735-2988.
For additional assistance, dial the following numbers:

•
•

vi

Service and software support: 1-800-821-2797
Xerox documentation and software services: 1-800-327-9753

System Guide

Gateway and Network Configuration

1

Gateway and Network
Configuration
Gateway and network configuration is a set of features that allows
administrators to integrate the Xerox FreeFlow® Print Server
operation with a variety of protocols and gateways through a
common user interface. The Xerox FreeFlow Print Server gateway
and network configuration also enables system administrators to
select all the network configuration settings without having to work
in the UNIX operating system.
Administrators have a wide range of network options available for
configuration through the Xerox FreeFlow Print Server. IP
settings, network speed, and name service among other settings
can be handled easily and quickly.
This section of the guide describes how to use the Xerox
FreeFlow Print Server interface for the following gateways:

•
•
•
•
•

Job Definition Format (JDF)
Simple Network Management Protocol (SNMP)
AppleTalk
Novell NetWare
LPD

This section also addresses the Xerox FreeFlow Print Server
support for the following network configuration settings:

•
•

System Guide

IP configuration
Name services

–

WINS

–

DNS

–

NIS/NIS+

•

Dynamic NDS Updates (DDNS)

•

Filing configuration - SMB

•

Filing configuration - FTP/SFTP

•

Dynamic (DHCP) and Static configuration

•

Ethernet speed

•

Restore network defaults

1- 1

Gateway and Network Configuration

Job Definition Format (JDF)
This release of the Xerox FreeFlow® Print Server introduces a
new JDF Gateway.
The JDF is a job ticket and workflow specification language. It
provides the means to describe print jobs.
The ability to support JDF job tickets with PDF data files adds
flexibility when users want specific settings for jobs instead of
default queue settings.
The benefit of this Gateway is that it processes the JDF job tickets
and returns updated JDF job tickets containing job status
information and the process times required.

Technical Overview
JDF Gateway (JDFGW) processes the JDF job tickets and sets
job attributes accordingly for files to be printed. Upon receiving a
JDF job ticket from Hot Folder (HF) Observer, JDF Gateway uses
JDF Toolkit to process the ticket and submit the data file
associated with the ticket to the FreeFlow Print Server to print.
After each job submission to the FreeFlow Print Server, JDF
Gateway updates and outputs the JDF job ticket into a specific or
default folder.

The JDF Process
Receive JDF Job Tickets from Hot Folder
When a file is dropped in the Hot Folder, HF Observer checks if
the file is a JDF job ticket. If it is, HF Observer will submit the ticket
to JDFGW.

Process JDF Job Tickets
The JDF Gateway is invoked to parse the ticket and create a JDF
Node based on the ticket. JDF Toolkit then transforms the JDF
Node into a Combined Digital Printing (CDP) Node.
After a CDP Node is formed, the job attributes are converted into
the common CPSS representation.

1- 2

System Guide

Gateway and Network Configuration

Submit Data Files to FreeFlow Print Server
The JDFGW converts the CPSS representation of job attributes to
the FreeFlow Print Server representation and submits data files
along with these job attributes to the Print Server for printing.

Updates and Outputs JDF Job Tickets:
After each job submission to the FreeFlow Print Server, JDF
Gateway updates and outputs the JDF job ticket into specific or
default folders depending on the job submission status.
The updated JDF job ticket contains a relative job status and the
process time required.
The location of a specific folder is specified in the JDF job ticket by
"TargetRoute". For example, a JDF job ticket has the following:
….

…
This means, that the updated JDF job ticket, after job submission,
is moved to directory: "/var/spool/XRXnps/JDF_Output/"
If such information does not exist in a JDF job ticket, then the
default folders will be used to hold the updated JDF job ticket.
The default failure folder is named "error" and is a sub-directory of
Hot Folder directory. The default success folder is named "output"
and is a sub-directory of Hot Folder directory. Both names and
locations of these default folders are configurable via the property
file "/opt/XRXnps/XRXjdf/WEB-INF/classes/config/
JdfJmfGateway.properties".

Processes invalid syntax/value JDF Job Tickets
If the JDF job ticket has unsupported structural features, such as a
JDF Process node that is subordinate to a Product node, or if it
includes a supported attribute whose value is not supported or
which has an invalid syntax (i.e., for which JDFToolkit returns a
"Classification of Product Node failed" error), the job ticket cannot
be converted to a valid print job. In this case, JDF GW puts the
invalid JDF job ticket into the Hot Folder "Error" folder, and
submits an (invalid) empty no data job to alert the FreeFlow Print
Server operator to the error condition.
FreeFlow Print Server will display the following error messages:
•

Processing Error - This job cannot be printed because the Job
Data File or the Pathname does not exist or the Pathname is
invalid.
Cancel the job and suggest that the job Data File or the
Pathname be checked prior to resubmitting.

•

System error occurred while attempting to process this job.
Please resubmit this job

System Guide

1- 3

Gateway and Network Configuration
Select clear fault to print this job or
Cancel job and resubmit

JDF Workflow Example
1. User enables "hot folder" for the queue in the FreeFlow Print
Server.
2. FreeFlow Print Server UI creates an associate Hot Folder for
the queue.
3. Hot Folder Observer will create an "Error" folder in the Hot
Folder if a job fails to submit to the FreeFlow Print Server.
4. FreeFlow Print Server exports the Hot Folder onto the network
for job submissions.
5.

User drops a data file, in a specific location in FreeFlow Print
Server. The submitter drops the associated JDF job ticket into
Hot Folder.

6. Hot Folder Observer sends the JDF job ticket to JDFGW.
7. JDFGW processes the ticket and sends job attributes along
with data file into the FreeFlow Print Server for printing.
a. When the job successfully completes printing, JDFGW
writes the updated JDF ticket.
b. If the JDF job ticket is invalid or JDFGW fails to submit
job into the FreeFlow Print Server, JDFGW writes the
updated JDF ticket to "error" sub folder".

JDF Gateway Considerations

1- 4

•

JDFGW does not support multiple input files. A JDF ticket that
contains multiple input file specifications (e.g., front cover,
back cover, and/or body content) must point to a single file.

•

A JDF ticket must have "page range" attribute specified in the
input file specification.

•

If a JDF ticket has multiple file specifications, each
specification must have "page range" set and be continuous.

•

Job Submission Status in the updated JDF ticket only reflects
the status of successful submission into FreeFlow Print
Server.

•

If a JDF ticket contains attributes with invalid syntaxes or
invalid values, it will be moved to the "error" folder.

System Guide

Gateway and Network Configuration

Troubleshooting JDF Gateway
The following logs are important for troubleshooting problems:
If there was no response from the agent to the browser, one or all
of the following can be done.
1. Enter the following command at a terminal:
ps -ef | grep java
If you see the following line, the JDFGW is likely to be alive.
root 5845 1 0 Sep 07 pts/5
12:08 /opt/XRXnps/
XRXweb/jre/bin/java -Xms128M -Xmx128M -Xmn32M XX:MaxPermSize=64M Since JDFGW shares a single JVM with Internet Services
Gateway, there is no single process dedicated to JDFGW.
In addition to this, look at the JDFGW log file
2.

Logging files are located at /var/spool/XRXnps/log/
JdfJmfGateway.log.0

3. Upon a new restart of FreeFlow Print Server or new restart of
JDFGW, the JDFGW log shows:
2006.06.06 16:27:07 INFO
com.xerox.gateways.jdfjmf.common.JmfGatewayListener
init [thread-10] Gateway Running on http://[server IP
address will appear]
To indicate that JDFGW is running and now ready to process
JDF tickets.
4. By default, JDFGW is configured to log all messages. There
are many levels of logging:
SEVERE (highest value)
WARNING
INFO
CONFIG
FINE
FINER
FINEST (lowest value)
If you wish to change the level of logging, you can do so by
editing the configuration file /opt/XRXnps/configuration/
printSvc.config :
# Set the default logging level for the root logger
.level = 
With value being SEVERE/WARNING/INFO/CONFIG/FINE/
FINER/FINEST

System Guide

1- 5

Gateway and Network Configuration

SNMP gateway configuration
SNMP displays the status of network devices. Using the SNMP
tab in the Xerox FreeFlow Print Server Gateways, the
administrator can select among a number of features and settings
for SNMP.
NOTE: SNMP requires a standard license. The System
Administrator must enable SNMP in License Manager.
Xerox recommends the following third–party SNMP software
managers:
•

IBM Network Printer Manager (XP)

•

TNG Unicenter (XP)

•

HP OpenView (UNIX, XP)

•

Xerox CentreWare (UNIX, XP)

NOTE: The SNMP manager (for example, HP OpenView) may
have a number of requests into the Xerox FreeFlow Print Server
for information. The requested information may not be among the
supported data sets on the Print Server. When this occurs, the
SNMP client/manager displays “no value...etc".
NOTE: You can have more than one SNMP manager running at
the same time.

Additional features supported in SNMP
SNMP support for the following features are product dependent:
•

The ability to ‘SET’ attributes.

•

The ability to localize text and units of measure.

•

The ability to support a number of MIBs related to finishing and
printing.

•

The ability to perform automatic meter reading.

The following table specifies which Xerox products have these
SNMP supported features:
Table 1-1 SNMP Supported Features by Product

Feature

Ability to SET Attributes

1- 6

DT 61XX
and DP
1xx

Y

EPS 1XX

Y

iGen

Nuvera
1xx

N

Y

System Guide

Gateway and Network Configuration
DT 61XX
and DP
1xx

Feature

EPS 1XX

iGen

Nuvera
1xx

Localization of
Attributes

Y

Y

N

N

Finishing Capability for
a Device MIB

Y

N

N

Y

Finishing Capability for
a Supply MIB

Y

N

N

Y

Finishing Capability for
Attributes

Y

N

N

Y

Print Working Group
Job Monitor MIB

Y

Y

N

Y

Auto Meter Reading/
Billing

Y

Y

N

Y

Enhancement to
attributes

Y

Y

N

Y

Changing attributes support
These attributes can be changed via ‘SET’:
•

prtGeneralServicePerson

•

prtAuxillarySheetStartupPage

•

prtGeneralPrinterName

•

hrFSLastFullBackupDate

•

hrFSLastPartialBackupDate

•

sysContact

•

sysLocalization

•

sysName

For additional information on attributes, MIBs, and localization,
see device profiles.

SNMP MIB support
The Xerox FreeFlow Print Server SNMP MIB files use the Xerox
Common Management Interface (XCMI) version 4.0. The
following list indicates the MIB files included for this version of the
Print Server software:
•

System Guide

rfc1213 - RFC1213-MIB (MIB-II) - specifically system, if
numbers, at, ip, tcp, icmp, udp, snmp
1- 7

Gateway and Network Configuration
•

rfc2790/rfc1514 - HOST-RESOURCES-MIB (XCMI rev
000817) - rfc2790 is a later version of rfc1514. Specifically
hrDeviceTable and hrPrinter Table: hrSystem, hrStorage,
hrDeviceTable, hrPrinterTable, hrDiskStorageTable,
hrPartitionTable

•

rfc2790t - HOST-RESOURCES-TYPES (XCMI rev 000815) same as 2.

•

rfc1759 - Printer-MIB (XCMI rev 000818) - except fin tables

•

06gentc - XEROX-GENERAL-TC

•

07gen - XEROX-GENERAL-MIB

•

10 hosttc - XEROX-HOST-RESOURCES-EXT- TC - same as
2

•

11hostx - XEROX-HOST-RESOURCES-EXT-MIB - same as 2

•

15prtrxtc - XEROX-PRINTER-EXT- TC

•

16prtx - XEROX-PRINTER-EXT-MIB

•

rfc1215 - SNMP traps version 1

Additionally the following MIBs files are supported:
•

•

•

1- 8

RFC 1213 MIB file
–

The system Group

–

The Interface Group

–

The ip Group

–

The icmp Group

–

The tcp Group

–

The udp Group

–

The snmp Group

Host Resource MIB file
–

The System Group

–

The Storage Group

–

The Device Group

Printer MIB file
–

The General Printer Group

–

The Input Group

–

The Extended Input Group

–

The Input Media Group

–

The Output Group

–

The Extended Output Group

–

The Output Features Group

–

The Marker Group

System Guide

Gateway and Network Configuration

•

•

•

–

The Marker Supplies Group

–

The Marker Colorant Group

–

The Media Path Group

–

The Interpreters Group

–

The Channels Group

–

The Console Group

–

The Alerts Groups

Finishing MIB
–

Finisher Device Group

–

Finisher Supply Group

–

Finisher Supply, Media Input Group

–

Finisher Device Attribute Group

PWG Job Monitor MIB
–

The General Group

–

The Job ID Group

–

The Job Group

–

The Attribute Group

XCMI Host Extensions
–

Device Information Group

–

Device Detail Group

•

XCMI Service Monitoring MIB, Service Group for Print, Copy
and Scan

•

Xerox General MIB file (uses only the 06gentc and 07gen files)

•

The xcmGen Base Group

NOTE: The other files in Xerox General MIB are not supported.

Automatic Meter Reading (AMR) support
Automatic Meter Reading (AMR) is a function that assists in the
accounting and billing process. The feature can be supported
using:

System Guide

•

xcmHrDevDetailIndex

•

xcmHrDevDetailValue Integer

•

xcmHrDevDetailValueString

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Gateway and Network Configuration

Localization of text and units of measure
With the Xerox FreeFlow Print Server, SNMP text and units of
measure can be independent of the locality selected as part of the
Local User Interface (LUI).

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Gateway and Network Configuration
Although the default is set so that the SNMP locality and unit of
measure is the same as that of the LUI, the new feature allows the
administrator to select a different locality or unit of measure for the
SNMP gateway.
Remote SNMP clients can control the localization of text objects
of syntax
LocalizedDescriptionStringTC by setting the MIB object:
prtGeneralCurrentLocalization
Access is changed from Read-only to Read/Write.
However, Remote SNMP clients cannot control the units of
measure localization of numeric MIB objects. The localization of
these objects can only be controlled from the LUI.

SNMP configuration variables
Of the many parameters that are available for SNMP
configuration, only the ones of common interest to Xerox
customers are shown in the following table:
Table 1-2 Configuration Variables
Parameter Name

Description

Value
Range

Default
Value

CommandLine

Turn on/off the following flags:
–l: logging to SNMP_DEBUG_LOG
–w: logging to window

Printer operator

The name of the printer operator

String
(0...127)



Printer administrator

The name of the printer administrator

String
(0...127)



Printer administrator
location

The location of the office of the printer
administrator

String
(0...127)



Printer administrator
Phone

The telephone number for contacting the
printer administrator

String
(0...127)



Printer location

The location of the printer

String
(0...127)



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Gateway and Network Configuration

Local User Interface (LUI) mapping to MIB
The following table shows the mapping between the LUI and MIB:
Table 1-3 LUI Mapping to MIB
Local User Interface

MIB

PrinterOperator

prtGeneralCurrentOperator

PrinterAdministrator

prtGeneralServicePersonsysContact

PrinterAdmin,
PrinterAdminURL
PrinterAdminPhoneNumber

prtGeneralServicePersonsysContact

PrinterLocation

sysLocation

Printer and job messages
SNMP can broadcast messages about the printer and the jobs on
the system. Printer messages may announce that the printer is
idle, printing, or out of paper. Job messages announce that jobs
are pending, processing, or completed. Other job-related
information may include the job owner’s name, the job quantity,
the job identifier, etc.
The information that is displayed at an SNMP Manager may not
always reflect the exact status of a job or printer on the Xerox
FreeFlow Print Server Controller. Those Managers that do not
support loading of Management Information Bases (MIBs) only
displays the printer and job status that they support.
NOTE: “Forwarding” is not a job state that is broadcast by the
controller; therefore, job forwarding information is not displayed by
the SNMP job managers.

AppleTalk gateway configuration
In Gateways, using the AppleTalk tab the administrator can enable
or disable the protocol. If the protocol is enabled, the administrator
can also select a default queue set for Appletalk.

Queue server options
In Gateways using the Queue Server tab, the administrator has
the option to enable or disable NetWare and to define a Preferred
Server Name. This entry field allows the administrator an easy
method to directly point to a replica or NDS server name.

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Gateway and Network Configuration
NOTE: It is recommended to set this after the first connect attempt
has been made since the Preferred Server Name should be
automatically available under normal conditions.

NetWare gateway configuration
In Gateways using the NetWare tab, the administrator can
configure the NetWare Network automatically or manually. If the
automatic mode is selected, a “wizard” steps the administrator
through the configuration of the Novell Server and the NetWare
Printer queues for the Xerox FreeFlow Print Server.
If the manual mode is selected, the interface enables manual
entry and filtering for the Novell setups and printer queues.

LPD gateway configuration
In Gateways using the LPD (Line Printer Daemon) tab, the
administrator can enable or disable the LPD protocol, set the
default queue, and set the LPD port. The default port is 515, the
most commonly used port.

Network configuration settings
Within the System Administration part of the user interface,
Network configuration options are presented.

IP configuration
In Network Configuration, using the IP Address tab, the
administrator can enable or disable IP. If IP is enabled, the
administrator can adjust or change the following settings:
•

IP Address

•

Host name

•

Subnet mask

•

Default gateway

The administrator must also select the IP Configuration Method.
The drop down menu presents two options: a “Static” IP
configuration which allows the user to specify the IP values, or
“DHCP” method which allows a DHCP server to provide IP
information.
NOTE: The user is prompted whenever a reboot is required.

System Guide

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Gateway and Network Configuration

Dynamic Host Config Protocol (DHCP)
DHCP automates the configuration of computers using TCP/IP
and performs the following functions:
1. Automatically assigns IP Addresses.
2. Delivers TCP/IP stack configuration parameters like the
subnet masks and default gateway.
3. Provides other configuration information such as printer
addresses, time and news servers.

Name services
The following services are supported by Xerox FreeFlow Print
Server software.

Windows Internet Name Service (WINS)
This network configuration option allows the administrator to
enable/disable the WINS service. The text entry option when left
blank allows WINS to broadcast the request to the first available
WINS server on the network. WINS provides the ability to easily
locate devices on the network, similar to Domain Name System
(DNS). WINS maintains a database of NetBIOS names-to-IP
address mappings so administrators and applications can specify
a name rather than an IP address for a particular network
resource. One of the problems it solves is the need for manual
updates to a database when information for particular clients is
changed.

Domain Name Service (DNS)
The DNS service maintains host names to IP Address mappings.
DNS is also a Directory Service that stores arbitrary objects not
necessarily related to name-to-IP information.
In Network Configuration, using the DNS tab, the administrator
can enable/disable DNS. If enabled is selected, the administrator
must provide the information requested in the text entry windows.
The DNS protocol has also been enhanced to allow for dynamic
updating of DNS. The enhancement is referred to as Dynamic
Domain Name Service (DDNS). To invoke this service the
administrator enables it on the DNS tab.
NOTE: For specific procedures see the Online Help.

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Gateway and Network Configuration

Network Information Services (NIS/NIS+)
NIS and NIS+ are network lookup services that provide
information that must be known throughout the network as well as
all machines on the network.
The administrator can enable or disable either the NIS or NIS+
service. If either of these is enabled, the administrator must supply
the information requested by the text fields or choose “Find NIS+
server” which will provide this same information.
NOTE: The server must be configured to accept broadcast
requests.

Active Directory Service (ADS)
The Xerox FreeFlow Print Server interface provides a “wizard” that
enables the administrator to add ADS domains and permits Print
Server integration into Windows NT ADS networks.

Network filing configuration
In Network Configuration, the SM/FTP tab allows the administrator
to enable or disable filing using one of three different technologies:
1. SMB, the protocol behind WINS.
2. FTP, File Transfer Protocol.
3. SFTP, Secure File Transfer Protocol with encryption.
NOTE: If SMB is selected, the administrator must enable WINS
and specify a NetBIOS name.

LP/LPR compatibility with Xerox FreeFlow Print Server
Xerox FreeFlow Print Server-driven systems can now be targeted
to existing NPS customers for both black and white, and highlight
color. The Print Server now supports the following options.

NPS lp-o and lpr-c
There is support for NPS lp-o and lpr-c options; the lp/lpr options
are received by the LPR gateway and mapped to Xerox FreeFlow
Print Server attributes.
The following NPS lp/lpr options are supported:
1. NPS general options
•
System Guide

C”(acct=)”

•

C”(drilled)”

•

C”(format=)”

•

C”(media=x)”

•

C”(pr=-)” (pages to print)

•

C”(size=)”

•

C”(xshift)”

(horizontal image shift)

•

C”(yshift)”

(horizontal side 2 shift)

•

C”(xshiftback=)” (vertical image shift)

•

C”(yshiftback=)”

•

C”(l

(document format)

(vertical side 2 shift)

2. Page order override
•

C”(ton)”

•

C”(nto1”)

3. Background forms
•

C”(bf=”) (background form)

•

C”(cf=) (cycle from start location)

•

C”(disposition=)”

4. Selectable halftone (not including full color)
•

C”(halftone=)”

5. Highlight color (highlight printing color)
•

C”(hc=)” (highlight color mismatch action)

•

C”(hcm=)” (highlight mapping
color scheme)

•

C”(hrc=)”

6. Hold job for manual release
•

C”(hold)”

7. Selectable resolution
•

C”(res=< l 300 l 600 l>)

8. Other
•

C”(pcl5c)”

NOTE: See “Printing” in this guide for further information on
Highlight color options.

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Ethernet connection speed
In Network Configuration, using the Connections tab, the
administrator can select the speed of the Ethernet. The default is
set to automatic and the software/NIC card automatically detects
and transmits at the highest speed available. However, the
interface also offers 10 mb/sec, 100 mb/sec and 1000 mb/sec as
the situation requires.
The need to set a specific speed may occur if a switch is set to a
particular speed and does not support automatic negotiation.
Under these conditions, the full Xerox FreeFlow Print Server
controller may need to be set to the same speed as the switch.

Restore network factory settings
With the addition of several interface options as well as user
settings, the administrator may want to restore factory settings.
The interface provides a [Restore Defaults] button in Network
Configuration that permits the administrator to restore all settings
or to restore factory settings for only those of specific protocols.

System Guide

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Gateway and Network Configuration

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Backup and Restore

2

Backup and Restore
To ensure a smooth transition between Xerox FreeFlow® Print
Server software levels and to maintain the Xerox FreeFlow Print
Server system for the long term, backing up and restoring system
and configuration information on a regular basis is part of a wellmaintained printing environment.
This section presents the backup and restore capabilities of the
Xerox FreeFlow Print Server controller. Refer to the
documentation that accompanied your system for instructions
specific to your product.
The capabilities are:
•

Back up and restore configuration information

•

Back up and restore system information

System Backup and Restore
It is recommended that the system image be backed up on a
regular basis. Having a current system image ensures that in the
event of a failure of the system or the hard disks, the system can
be easily restored.
•

Backup System provides an image or copy of the hard disk,
and places this copy into a protected partition on the Xerox
FreeFlow Print Server hard drive, SCSI tape drive, or Unix file
system. Backup System will copy everything on the disks that
it supports.
–

Backup System provides a quick and efficient way to bring
the system back up to a known installation.

–

Systems must have a minimum of 36Gbytes of disk space
and DocuSP 5.x software.

NOTE: Additional partitions/drives installed by the customer are
not backed up. These partitions/drives should be backed up on a
regular basis or when the Xerox FreeFlow Print Server controller
has been modified.
•

Restore System brings back the entire disk copy for the
system, including the operating system, Xerox FreeFlow Print
Server software, and user options. Only one version, at a time,
of a Backup System is supported.
–

System Guide

For new Xerox FreeFlow Print Server systems or systems
that have had a clean installation, the Backup and Restore
System capability is available through the Print Server
interface.
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Backup and Restore
–

For existing Xerox FreeFlow Print Server systems that
have been upgraded without the reinstallation of the
operating system, backup and restore system procedures
are the same as in previous releases of the Print Server.

NOTE: Do not use a System Restore when there has been a hard
drive failure. The Backup System is only a partition of the hard
drive.
\

NOTE: Refer to the appropriate Online Help for detailed
procedures and SUN documentation for additional information on
saving a system image.

When to Backup and Restore a System
The following items detail when to use the backup and restore
system option.
It is recommended that the System Backup process be completed
after the system has been running in production for a week or two.
The System Backup should be performed once a month, and it
should be completed during a time when the printer is not in use,
such as at night.

Restore System
•

To restore the system disk copy after a catastrophic software,
operating system, or other software failure.

•

To restore the system when the Xerox FreeFlow Print Server
or the operating system has been compromised i.e. from a
storm or if corrupted by a power surge.

•

To restore a known image of the entire system.

•

Do not use when restoring after a hard disk failure.

Restore System is performed via the System Restore Disk within
Xerox FreeFlow Print Server software kits. Before a restore is
attempted a previous backup must have been completed.
Restore takes approximately 30 to 60 minutes.
•

From the System menu select [Backup/Restore].

•

Select the [Restore System] button.
Users are prompted to retrieve the System Restore disk from
the software kit. The cd-rom contains a bootable OS and
pointers to the /XRXbackup folder. It does not contain user
data.

•

Insert the System Restore Disk.

•

Type boot cd-rom on cd
Files are automatically copied onto the main drive partitions.

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Backup and Restore

Configuration Backup
The Backup Configuration option allows the Administrator to
select all or some of the Xerox FreeFlow Print Server
configuration settings to backup and then restore. The backup
configuration allows for fast and efficient saving of user settings.
Backup Configuration allows for multiple versions, network
backups, and quick restoration of user information.
Software configuration information should be saved when the
system has been installed and all queues and printers have been
set up. It should also be saved when any printer or queue
properties are changed.
The Configuration Backup option enables you to select among
items like the following:
•

Queues

•

User accounts

•

Network Setups

•

Stock Database/Tray mapping

•

Stacker/Finisher settings

•

LCDS Resources

•

ICC Profiles/TRCs

•

Image Quality and Decomposition

•

Any mounted local or remote drives

Ideally, the Configuration settings should be backed up at weekly
intervals.
CAUTION: Use the Xerox FreeFlow Print Service save and
reprint capability to save jobs for future use. Job ticket information
as well as color information is retained for each job.
NOTE: See Online Help for detailed procedures.

When to Backup and Restore a Configuration
The following items detail when to use the backup and restore
configuration option.
It is recommended that the Configuration Backup process be
performed in weekly or monthly intervals, and be completed
during a time when the printer is not in use, such as at night.
The Configuration Backup file can be saved to a shared network
drive.

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Backup and Restore

Restore Configuration
•

To restore customer settings after a hardware or hard disk
failure.

•

For restoration after a software installation that included an
installation of the operating system.

•

When you only need to restore individual items, such as queue
setups, custom security profiles, network and gateway
settings, or paper stock or tray mappings.
It is not recommended that jobs be backed up using the
Configuration Backup. Use the Print Services feature to save
jobs as TIFF or FRF files on the Xerox FreeFlow Print Server
controller or on another storage location. Using Print Services
saves job ticket information as well as retaining color settings
over software upgrades.

•

To restore customer settings after a hardware or hard disk
failure.

•

For restoration after a full software reload
If only a software upgrade is performed on the Xerox FreeFlow
Print Server controller, the system configuration information is
typically retained.

DocuSP 5.x to Xerox FreeFlow Print Server 6.x upgrade
DocuSP 5.x to Xerox FreeFlow Print Server upgrade 6.x requires
a full reload of the Operating System. The recommended process
is:
•

In 5.x, perform a Backup Configuration (all options)

•

Full load of the OS and Print Server software

•

Print several prints

•

Restore Configuration of the DocuSP 5.x on the Xerox
FreeFlow Print Serve 6.x release.

NOTE: See Online Help for detailed Restore Configuration
procedures.
NOTE: Backup from 5.x with restore to 6.x following upgrade is an
intended scenario. Refer to instructions that accompanied your
system for backup and restore procedures specific to your
product.

Frequently asked questions
What is the basic purpose of Configuration Backup and

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Restore?
The basic purpose of Configuration Backup and Restore is to save
user settings for upgrade after an operating system reload.
Configuration Backup and Restore is useful for restoring user
configurations at a clean Solaris/Xerox FreeFlow Print Server
installation or after a hard disk failure.

What is the basic purpose of System Backup and Restore?
The basic purpose of System Backup and Restore is to save a
snapshot of the entire Solaris and Xerox FreeFlow Print Server
disk for recovery at a later time. System Backup and Restore is
useful for restoring the system quickly after the corruption of the
software.

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Backup and Restore

What does Configuration Backup and Restore actually
save?
Configuration Backup saves user defined settings only. It does not
save operating system or Xerox FreeFlow Print Server software. It
does not fix software corruption failures.

What does System Backup save?
System Backup makes a snapshot or image of the entire disk,
including the operating system and Xerox FreeFlow Print Server
software. The image is saved in a special protected/unmounted
partition, /XRXBackup, on the Xerox FreeFlow Print Server hard
disk, SCSI tape drive, or Unix file system.

How big are the files?
Configuration files can be very small, depending upon the options
selected during the backup.
The System Backup partition is set at 10 Gbytes specifically for
the system image.

Where are the files saved?
Configuration files may be saves to any available Xerox FreeFlow
Print Server location, including the local hard disk or a shared
network drive.
System files can only be saved to the /XRXBackup partition on the
Xerox FreeFlow Print Server hard drive.

How long does the process take?
Depending upon the number and size of the items to be saved, a
configuration backup can be very short or very long.
A system backup may take over an hour to complete.

What schedule should be used?
Configuration information should be backed up weekly or more
often as necessary. Multiple versions of the files may be
maintained for future use. Saving a small set of very important
items can make the process very fast.
System information should be backed up bi-weekly or monthly.
Only one version of the system image can be maintained at a
time.

Troubleshooting
Activity logging
The file backup.log is used to record backup activities. It is saved
in the /export/home/xrxusr directory. The first line of the backup
log contains the system name and the time and date the backup
was initiated.
To prevent the log being overwritten by a subsequent backup,
rename the log. You should give it a name that is somehow related
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the date that the backup was made (for example,
backup040402.log).
To rename the log, perform the following steps:
1. Open a terminal window and logon as root user
2. Enter pwd to verify that /export/home/xrxusr is the current
directory.
If it is not, enter cd /export/home/xrxusr to change to it.
3. Enter ls to display the contents of the directory. One of the files
listed should be backup.log.
4. Change the log name to your desired name by entering the
following command:
mv backup.log logname
where logname is the name you have selected for your backup
log.
The file restore.log is used to record recovery activities. It is in the
root directory of the DSPERU diskette. Please note that this
diskette, and therefore the log is only readable on a UNIX system.
The first line of the log, contains the time and date the recovery
was initiated. To prevent the log from being overwritten the next
time a recovery is performed, rename the log. You should give it a
name that is somehow related the date that the recovery was
made (for example, restore040402.log).

Testing the backup tape
The following procedure enables you to check if the System
backup tape contains valid data.
1. Ensure that the tape drive is connected and powered on.
Insert the backup tape in the tape drive. If the backup required
more than one cassette, make sure that the first tape (Vol 1) is
inserted.
2. Open a Terminal window and logon as root user.
3. Enter mt -f /dev/rmt/0 status to check the tape drive status.
The system returns a message indicating the type of tape
drive.
If the system generates the error message /dev/rmt/0: no
such file or directory, enter mt -f /dev/rmt/1 status. If the
error message is displayed again, repeat steps 1 through 3 of
the "Checking the tape drive" procedure, described later in this
chapter. If the problem persists, call for service.
4. When the tape drive location has been verified, enter the
following command:
ufsrestore tvf /dev/rmt/xbn
where x is either 0 or 1, depending on the value that you used
in step 3. After a few seconds, the system starts displaying the
contents of the tape cassette.
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Backup and Restore
To stop the scrolling display, press . When prompted
to discontinue the display, enter y.

Checking the tape drive
If the System backup or recovery script generates an error
message indicating that the tape drive cannot be found, perform
the following steps:
1. If the Xerox FreeFlow Print Server is running, follow the
procedures in your customer documentation to shut down and
power off the controller. If the system displays a # prompt,
enter halt. When the OK prompt is displayed, power off the
controller.
2. Power off the tape drive.
3. Ensure that the SCSI cable connecting the tape drive to the
controller is securely connected. If the tape drive is your
system's only external SCSI device, there should be only one
SCSI cable connected to the tape drive, and it should be
connected to the In connector.
If there are other SCSI devices (for example, external hard
drives), ensure that the cable connected to the In connector leads
back towards the controller (even if there is another device
between the tape drive and the controller). Also verify that there
are no bent pins on the connector.
1. If the tape drive is an older unit (for example, an 8mm
DocuTech tape drive) with a 50-pin SCSI connector, a
terminator must be installed on the Out connector if the tape
drive is the last device on the SCSI chain.
NOTE: The 50-pin connector is approximately 1.5 inches wide.
Newer tape devices have a 68-pin Ultra-SCSI connector, which is
1.75 inches wide.
NOTE: The 4mm and QIC tape drives are all Ultra-SCSI devices.
These are auto-terminating so no external terminator is needed.
2. Check the SCSI ID selector and ensure that it is not set to 0, 1,
3 or 6. These settings could possibly conflict with internal SCSI
devices on some controller types. If there are other external
devices, ensure that no two devices are set to the same SCSI
ID.
NOTE: The SCSI device ID selector is a small window with two
small buttons, located on the back of the drive. Press the buttons
to change the value, if necessary.
3. Ensure that the tape inserted in the drive is a regular tape and
not a cleaning tape.
4. Power on the tape drive, and wait 10 seconds.
5. Power on the controller.
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6. Press  as soon as the banner screen appears.
7. Ultra-SCSI devices only: Check that both green LEDs on the
back of the tape drive are lit.
8. At the ok prompt, enter boot -r to perform a reconfiguration
boot.
If problems recognizing the tape drive persist, call for service.

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Backup and Restore

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System Guide

Printing

3

Printing
This section addresses how to set printing workflow. It also
describes the printing utilities that are available in the Xerox
FreeFlow® Print Server software and how to use the Print Server
for TIFF orientation, and VIPP printing.

Printing workflow options
The two printing workflow options available are First In/First Out
(FIFO) and Resource Based Scheduling (RBS).
FIFO out can be set either on a limited scheduling/printing basis or
as the default printing workflow for the site. In either case FIFO
printing provides the capability to force jobs to fault and print in
FIFO order without regard to available paper stocks and other
variables. Typical applications include zip sorted work, VI print-forone, direct mail and financial data.
Resource Based Scheduling, which is the initial default option,
places jobs for which resources are available into the print stream
first. Jobs that require additional resources, like media, are placed
in an ineligible state awaiting resource availability. Resource
Based Scheduling optimizes the utilization of the printer.

First In/First Out (FIFO) printing
Workflow is referred to as FIFO when jobs are printed in the same
order in which they are received. For FIFO printing, the Queue
must also have the Release status set to Yes.
To set FIFO scheduling, perform the following:
1. Select [Setup] on the main menu.
2. Select [System Preferences].
3. Under Scheduling Mode, click FIFO.
NOTE: See the Online Help for detailed procedures.

System Guide

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Printing

Resource based scheduling
Resource Based scheduling is the default setting on the Xerox
Freeflow Print Server. It schedules jobs only as the resources
available to run them become available.
To set Resource Based scheduling, perform the following:
1. Select [Setup] on the main menu.
2. Select [System Preferences].
3. Under Scheduling Mode, click Resource Based Scheduling.
NOTE: See the Online Help for detailed procedures.

Hot folder submission
Hot folders provides a fast and convenient method to submit printready jobs into network folders. It enables users to drag and drop
files into any Xerox Freeflow Print Server queue for automatic
printing.
This supports both Page Description Language (PDL) jobs with or
without Xerox Printing Instruction Format (XPIF) tickets. The
ability to support XPIF tickets with PDL files adds flexibility when
users want specific settings for jobs instead of default queue
settings.
To enable Hot Folders, perform the following:
1. Right-click on a queue
2. Select [Hot Folder]
3. Select [Enable Hot Folder]
NOTE: Only System Administrators can Enable or Disable Hot
Folders. See the Online Help for more details.

Multiple job submission
There are three menu selections in the Xerox Freeflow Print
Services interface (Reprint Manager):
•

Print Selected

•

Proof Selected

•

Print Now Selected

When one of these print options is chosen, a dialog box opens
that presents the queue options. Once the user selects the queue
to send the job, the Xerox Freeflow Print Server displays a window
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Printing
that tracks the progress and completion of each job submitted.
The [OK] button becomes enabled when the job is complete.
Jobs may be submitted simultaneously based on job size. There is
no hard limit to job submission. However, when submitting
hundreds of jobs, performance needs to be considered since it
may degrade.
The user always has the option of canceling the operation once in
progress. This does not disrupt any job currently being run but
prevents any further jobs from being submitted.

Parallel RIP processing
The operator can choose to enable or disable parallel RIP. If VI
Object Cache is enabled then Parallel RIP is automatically
disabled. Likewise if Parallel RIP is enabled then VI Object Cache
is disabled.
The Xerox Freeflow Print Server processes the workflow in the
following way:
1. Is the first job eligible for Parallel RIPing? If yes, the Xerox
Freeflow Print Server processes the job using all the available
Parallel RIPs and no additional jobs can be processed.
2. If no, the Xerox Freeflow Print Server routes the first job
through a single RIP.
3. The Xerox Freeflow Print Server determines whether the next
job is eligible for parallel RIPing.
4. If yes, the Xerox Freeflow Print Server processes the job using
all the remaining RIPs. No other job can be RIPed until one of
the jobs is completed.
5. If no, the Xerox Freeflow Print Server routes the job through
the next single RIP path. The Print Server continues through
the cycle.

ASCII and PCL printing utilities
ASCII printing within various environments results in output that is
not always formatted as desired. Unfortunately, there is no
“standard” method for printing ASCII files. ASCII is a character set
and not a Page Description Language. Therefore, ASCII files do
not contain format commands. Furthermore, there is no de facto
standard for ASCII formatting.
Nonetheless, users often have the requirement to match a specific
format. The utility below enables this formatting flexibility along
with a feature in Queue Manager that allows the administrator to
select the default document format.
System Guide

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Printing

ASCII and the PS or PCL decomposers
The Xerox Freeflow Print Server software automatically wraps
ASCII files with a predefined set of PostScript code and sends the
data through the PostScript decomposer. Unfortunately, this
predefined formatting does not always meet customer ASCII
printing needs and there are no “knobs” to change the formatting
within PostScript.
As an alternative, ASCII files can be identified as PCL and sent
through the PCL decomposer. The PCL decomposer does provide
some additional capabilities that can be used to modify ASCII files
as desired.
To force ASCII files to use the PCL decomposer, change the file
format in Job Manager. This can also be done by changing the
queue default document property from ASCII to PCL.

setpclcontrol utility
The setpclcontrol utility offers the following user controls:
•

Set the site default for the PCL decomposer line termination.
Setting these options allows both native PCL files and ASCII
streams forced through the PCL decomposer to be
conditioned with various combinations of carriage returns
(CR), line feeds (LF), and form feeds (FF). Mainframe and
UNIX environments typically require some form of CR/LF/FF
adjustment.

•

Set a custom paper size to map to the PCL escape sequence
&|101A (which denotes “print on custom stock size”).
HP printers generally respond to this command by imaging an
area of 11.7 x 17.7 inches and then printing the image,
centered, on whatever stock is supplied by the operator. The
setpclcontrol utility allows you to specify a single image and
paper size to correspond with this escape sequence.

NOTE: This utility is now covered on the Xerox FreeFlow Print
Server interface. Click the PCL tab and make selections to Line
Termination.

setlp/lprcopycount utility
The setlpcopycount utility allows the Xerox Freeflow Print Server
customer to modify how the lp/lpr gateway handles a copy count
of one. Beginning with DocuSP version 1.41.06, the default setting
ignores a copy count of one placed on the job by the lp/lpr

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System Guide

Printing
submission protocol. This allows the internal copy count set by the
PDL to take precedence.
The following utility allows a customer to return the Print Server to
its original behavior, that is, either imply a copy count of one when
none is specified or honor a copy count of one if specified on the
command line. This copy count of one takes precedence over the
copy count set by the PDL.
Syntax of the utility:
setlpcopycount -f option0 - Specifies that LP will set a copy count
of 1 if received.1 - Specifies that LP will ignore a copy count of 1 if
received.(default)No option will display current setting
Example:
printserver_printer% su rootPassword:# cd /opt/XRXnps/bin/#./
setlpcopycount -f 0

LP/LPR compatibility with Print Server
Print Server-driven systems can now be targeted to existing NPS
customers, both black and white and highlight color. The Print
Server now supports the following options.

NPS lp-o and lpr-c
The lp/lpr options are received by the LPR gateway and mapped
to Print Server attributes.
The following NPS lp/lpr options are supported:
1. NPS general options

System Guide

•

C”(acct=)”

•

C”(drilled)”

•

C”(format=)”

•

C”(media=x)”

•

C”(pr=-)” (pages to print)

•

C”(size=)”

•

C”(xshift)”

(horizontal image shift)

•

C”(yshift)”

(horizontal side 2 shift)

•

C”(xshiftback=)” (vertical image shift)

•

C”(yshiftback=)”

•

C”(l

(document format)

(vertical side 2 shift)

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Printing
2. Page order override
•

C”(ton)”

•

C”(nto1”)

3. Background forms
•

C”(bf=”) (background form)

•

C”(cf=) (cycle from start location)

•

C”(disposition=)”

4. Selectable halftone (not including full color)
•

C”(halftone=)”

5. Highlight color (highlight printing color)
•

C”(hc=)” (highlight color mismatch action)

•

C”(hcm=)” (highlight mapping
color scheme)

•

C”(hrc=)”

6. Hold job for manual release
•

C”(hold)”

7. Selectable resolution
•

C”(res=< l 300 l 600 l>)

8. Other
•

C”(pcl5c)”

Highlight color programming in ASCII job ticket
The administrator can submit job programming parameters that
identify the algorithm and mapping to be used for rendering full
color into highlight color printing. The user may also specify what
action to take if there is no match.
For monochrome printing in gray scale, black is selected as the
highlight printing color.

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Printing
The Print Server supports the following records in the ASCII job
ticket:
•

%XRXhighlightPrintingColor: {blue l red l green}

•

%XRXmismatchedHighlightPrinting Color: {Abort l
SelectCurrent l Intervene}

•

%XRXhighlightMappingAlgorithm: {Automatic l
ColorToHighlight l Pictorial l Presentation l Monochrome}

•

%XRXhighlightMappingColor. {black l red l green l blue l cyan l
magenta l cardinal l royalBlue l ruby l violet l brown l yelllow,
loadedColor}

Resource based scheduling for NPS color
To support the use of DSC comments in Resource Based
Scheduling, the preprocessor scans the DSC comments and map
them to job attributes. The Job Chooser reconciles the attributes
to determine the resources required by the job.
The following table lists the highlight color DCS comments
supported.
Table 3-1 DCS Comments for Highlight Color
DSC
Comment

%%
Beginning
Feature

System Guide

Option

Parameters

Notes

HighlightMapping
Algorithm

{none,automatic,colorTable
s,
colorToHighlight,pictorial,
presentation}

Ignore none and
ColorTables

HighlightMappingColor

{none, black, blue, brown,
cardinal, cyan, dontCare,
green, magenta, other, red,
royalBlue, ruby, unknown,
violet, yellow}

Ignore none,
dontCare, other,
and unknown.

HighlightPrintingColor

{none, black, blue, brown,
cardinal, cyan, dontCare,
green, magenta, other, red,
royalBlue, ruby, unknown,
violet, yellow}

Ignore all except
black, blue,
green, and red.

MismatchedHighlightPrinti
ngColor

{none, abortPrint,
reuqestOperatorInterventio
n,useLoadedColor}

Ignore none,
MapabortPrint to
CancelJob. Map
RequestOperator
Intervention to
HoldJOb

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Printing
NOTE: NPS options can be specified using lp -o and lpr -C from
the command-line.

Socket gateway configuration utility: setVPSoption
This utility allows you to configure the two ports of the Socket
Gateway to either remove the echo commands (VPS) or leave the
data unaltered (NONVPS).
If you are a DT61xx or DT65/75/90 non-LCDS customer, configure
both ports as NONVPS. DP1xxxEPS and DT 75/90 customers
using LCDS need to decide whether to configure one or both ports
as VPS. If a port is not being used, it is recommended to set the
port to NONVPS.
The Socket Gateway allows two ports to be configured at one
time. Regardless of the port number assigned on the Socket
Configuration Utility, the socket port configured on the first port is
always Port 1, and the second line is always Port 2. Both ports are
set as VPS upon installation. set as VPS upon installation. Syntax
of the utility:
setVPSoption -1 -2
0 - Specifies Port 1
1 - Specifies Port 2
option -VPS(default) or NONVPS
An example of the utility is as follows:
printserver_printer% su root
Password:
# cd /opt/XRXnps/bin
# ./setVPSoption -1VPS -2NONVPS
This sets Port 1 as VPS and Port 2 as NONVPS)
# ./setVPSoption -1VPS
This sets Port1 as VPS and leaves Port 2 unaltered.
# ./setVPSoption -2NONVPS
This leaves Port 1 unaltered and sets Port 2 as NONVPS.
Restart the Print Server software after setting this option.
NOTE: Refer to the Security Guide for more information on the
Secure Socket Layer.

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TIFF files
This section discusses the TIFF tags supported by the Print
Server software and the guidelines for printing TIFF files to
achieve the optimum performance.
GetTIFF and GetForm
The GetTIFF and GetForm operators provided in the Print Server
software allow the administrator to place a variety of external
objects on the page that are not supported by the native
PostScript language. These operators support TIFF files,
PostScript segments, PostScript files, EPS files and baseline
JPEG (JFIF) files.
The GetTIFF and GetForm operators take the name of the file that
contains the external object and, using the default coordinate
system, places the lower left corner of the object in the lower left
corner of the page. Then the administrator can manipulate the
object using standard PS procedures.
The GetTIFF and GetForm operators are encapsulated and do not
affect the Graphics state parameters, like color or font. Additionally
GetTIFF and GetForm execute the same sequence of calls that
are involved in Xerox Forms Caching.
If the job size is greater than 200 pages and a VIPP license or
demo license applies, then the job faults via standard VIPPS error
pages.
NOTE: The Enable Caching/Disable Caching (of Fast Forms)
selection found in the Postscript/PDF tab on the queue is not
overridden by the use of GetTIFF or GetForm.
NOTE: The “Enable/Disable Accelerator” cache in Preferences
activates cache for traditional PostScript jobs and does not apply
to GetTIFF or GetForm.

TIFF orientation
The Print Server Save Feature stores TIFF images in different
orientations on the DocuTech/DocuPrint 75/90 and the DocuTech
61XX. This is done by design to optimize productivity and allow for
the different finishing requirements of the print engines controlled
by the Print Server software. The following products have these
options:
DocuTech 61xx -- The DocuTech 61xx finishes the trail edge of the
pages and orients the image appropriately.
DocuTech/DocuPrint 75/90 -- The DocuTech/DocuPrint 75/90
finishes the lead edge of the pages and orients the image
properly.
This difference can result in PostScript/VIPP files that call
Decomposition Service TIFFs being incompatible across the
System Guide

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Printing
different platforms. The imported TIFFs may print with a different
orientation relative to the PostScript image.
Prior to Print Server 3.1, the controller utilized a conversion tool
(TIFF to PostScript) to process and print TIFF files. A native TIFF
decomposer has now been implemented to directly process TIFF
files for printing. This improves the TIFF printing performance for
certain types of files. Decomposer level adjustments are also now
available for the TIFF decomposer at the Queue level.
NOTE: Multipage TIFF files are supported. Single TIFF files can
contain multiple TIFF images to be processed and printed.

Supported TIFF tags
Below is a list of the TIFF tags supported by the Print Server
software.
Compression
–

Default = 1

–

The Print Server supports values of 1 (uncompressed), 2
(CCITT Modified Huffman RLE, 32773 (PackBits), 3 (CCITT
Group 3), and 4 (CCITT Group 4).

T4 Option
–

Default = 0

–

This is used to determine CCITT Group 3 one or two
dimensional coding.

Fill Order
–

Default = 1

–

The Print Server supports values of 1 and 2.

Image Width and Image Length
–

Default = none; values must be supplied.

Orientation
–

Default = 1

–

The Print Server supports values of 1, 3, 6, and 8. Values of 2,
4, 5, and 7 are treated as if they were 1, 3, 6, and 8
respectively.

Photometric Interpretation
–

Default = none; value must be supplied.

–

The Print Server supports bi-level values of 0 and 1 only.

Resolution Units
–

Default = 2

–

The Print Server supports values of 2 (inches) and 3
(centimeters)

Rows Per Strip
3- 1 0

System Guide

Printing
–

Default = none

–

The Print Server supports single and multiple strip images.

NOTE: Strips and tiles cannot be intermixed within the same TIFF
file.
Strip Byte Counts and Strip Offsets
–

Default = none; values must be supplied if the image data is
organized into strips.

–

The Print Server supports single and multiple strip images.

X and Y Resolution
–

Default = none

–

Values must be supplied for printing.

Tile Width, Tile Length, Tile Offsets, Tile Byte Counts
–

Default = none

–

Values must be supplied if image data is organized into tiles.

Administration page controls
The Print Server permits the user to enable or disable the printing
of Administration/Banner pages on a queue or job basis. This
allows the site to control when and how the banner and error
pages are printed.
The default setting by queue is set to enabled. The behaviors of
the banner and error pages follow Print Server precedence, that is
overrides, job level and so forth.

Performance considerations
Optimum performance can be achieved for printing TIFF files by
following the guidelines listed below:

System Guide

•

Use CCITT Group 4 compression for speed.

•

Use a resolution of 600 dpi to eliminate the need to scale the
image.

•

Use a TIFF orientation tag value of 8 to eliminate the need to
rotate the image.

•

Use single strip image data to eliminate additional image data
manipulations.

•

Use a value of 1 for Fill Order to eliminate additional image
data manipulations.

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Printing

Using VIPP
To specify a job as a VIPP job, a start string is required. The
required start string can be automatically added using Print Server
functionality. This can be completed using the Command Line
Client, Queue Manager, and Job Properties.
To implement the VIPP Start feature, perform the following:
1. Copy the VIPP startup file into /var/spool/XRXnps/vipp and
then restart the Print Server. The file must exist in this directory
and cannot be changed. However, you can set a symbolic
link to other locations.
NOTE: The startup file must end with a lowercase.ini extension
2. In Queue Manager, create a print queue named VIPP. Change
the default document format from ASCII to PostScript. If this is
not done, all VIPP jobs runs as ASCII unless the data file
begins with “%!”.
3. Select the PDF/PostScript tab, and select [Start File]. Browse
to the startup file and select this file.
The CACHE command stores a form across a single VIPP job so
only the first instance is a normal RIP. After the first RIP, the form
is called in the job and it is retrieved from hard disk in a format
natively understood by the IOT. VIPP CACHE is available for color
products only.

Repository management
The Print Server provides a number of options in saving jobs to
the Save Job Library (SJL). Jobs can only be saved to the local
directory or a CD-RW. Jobs cannot be saved to the network.
Based on the type of input there are some additional limitations to
save job options.

Save job options
Under the System Preference Save selection, there are three
options to use as the default save method. The site must pick the
option that best suits its overall job workflow:

3- 1 2

•

Rename job. This option automatically attaches a version
number to the job and saves the job to the respository. The
new job has a version number in an.nnn format.

•

Overwrite Job. This option replaces the old version of the job.

System Guide

Printing
•

Fault Job. This option aborts the save attempt.

If the new job’s name matches that of an existing job, the system
proceeds according to the user’s selection. The job format, PDF,
TIFF or other file format, is not considered in name comparisons.
If the file has the same name, it is considered a duplicate. A new
name follows the TIFF format in creating its version number. For
example:
MyJob.ps.frf
MyJob.ps.001.frf
When a job is replaced all remnants of the previous job are
erased. Once a job has been replaced there are no provisions for
recovering that job.
System logs reflects when a job has been replaced and when new
versions have been created.
The job overwrite option is supported for the following formats:
•

For scanning: PDF, single-page TIFF, multiple-page TIFF (with
job ticket)

•

For copying: Multiple-page TIFF (with job ticket)

•

For RIPing: PDF, single-page TIFF, multiple-page TIFF (with
job ticket), FRF.

For highlight color, the single-page TIFF format that includes two
images per page (black and highlight color) is supported.

Scan to digital input on Nuvera 1xx
Only Nuvera 1xx products have the capability to use the Scan
interface and save a file. This feature enables the operator to scan
a file, browse a file path to save the job and specify a name for the
saved file. In saving, the operator is limited to these file formats:
•

PDF

•

Single Page TIFF

•

Multi Page TIFF

Copy input for multiple page TIFF files
From the Copy user interface, the operator can Save, Print or
Save &Print multiple pages in TIFF format. The job is saved or
printed per operator selection.
If the option is to save, the Save Facility calls the Save Job Library
to save the job in TIFF format.

System Guide

3- 13

Printing
NOTE: If the product being used supports a scanner, any image
related to the job is saved without the image manipulation that was
programmed in the job submission. However, the instructions are
stored in the Saved Job Ticket to be used in job programming
when reprinting.

RIP input
In saving, the operator is limited to these file formats:
•

PDF

•

Multi Page TIFF

•

Single Page TIFF

From the RIP input path, the operator chooses Save, Print and
Print&Save. The input facilities (CDF or Scan Facility) call the
Common Buffer Manager to generate saved and print-ready
images for color or black and white products.
The print-ready images are sent to the Phoenix image disk while
the save images are sent to Save Facility for consumption.

Copy/move/delete saved jobs
For jobs saved to the local drive, the administrator can copy, move
or deleted the following formats as soon as the job ticket file
exists:
•

FRF

•

Multipage TIFF

•

PDF

The Print Server invokes the Save Facility which calls the Save
Job Library to process the request.
NOTE: Copy/move/delete functions are only for files specified with
the job ticket in the legal job format on the Print Server system.
These functions can only be performed on the local disk with the
job ticket.
The user interface invokes the necessary scripts to complete the
operation requested.

3- 1 4

System Guide

Printing

Copying and saving jobs to CD
For jobs saved to a CD-R/W, the Save Facility calls the PM Library
to copy or save the jobs. However, move job is not supported.
The user can specify CD-RW as the Save Output Destination in
the Queue or Job Properties. The user then browses the
directories to save to the desired location. To improve
performance the images of a job are saved to a temporary location
first and then written to the CD once the last page has been
RIPed.
For systems with a scanner, the user can also select the CD as a
save location.
NOTE: There is no way to delete a file from CD; a user can only
delete all sessions or the last session. Any deleted sessions
cannot be reclaimed for reuse.
NOTE: Writing to a CD requires that the data be supplied at a
constant rate. It is advise to keep activity to a minimum during high
write periods.

Saving custom templates
The operator can create a customer template as well as program
any combination of imposition settings and save them under a
unique user-specified name as a “Save As User Defined
Template.”
The template later appears in the Layout Style drop-down menu.
When it is selected, it displays all the previously programmed
settings. These can be modified or left in tact. The template can
also be deleted at any point.

Job previewing and editing
The Print Server has a number of editing features for saved jobs.

Editing thumbnails
For the DT100/120 family of products, the Print Server enables
the user to preview saved job in PDF, TIFF, PS or FRF file formats.
The Job Preview function allows the user to view both a thumbnail
image, that is a Thumbnail Resolution Image (TRI) and a full

System Guide

3- 15

Printing
display of the saved image, that is a Display Resolution Image
(DRI).
The Job Preview provides a menu offering the user a number of
features:
•

Fit the image to page

•

Rotate the image

•

Scale the image

•

Fit the image to the page by height and width

•

Select the page

•

Go to the next page

•

Go to the previous page

•

Go to the end of the page

•

Go to the front page

The Job Preview function can be accessed by right clicking the job
listed either in the Printer Manager or the Job Manager.

Using the PDF editor
The PDF editor allows the user to edit both FRF files for color
systems and black and white systems. The PDF editor is a full
page editor that allows the user to merge pages as long as they
are in the same file format.
The PDF editor offers the user these features:
•

Insert page

•

Delete page

•

Undo functions for the saved job

•

Importing pages for other saved jobs

Printing hints
If you compress the resolution of an embedded bitmap object at
the application level, you can produce smaller PDF files. This
allows your job to transfer across the net faster and requires less
Print Server spool/disk space, and may process faster.

3- 1 6

System Guide

Finishing

4

Finishing
The following section contains information about how to use
subset finishing and mixed stacking on a printing job.
The finishing information below does not apply to Continuous
Feed (CF) systems. For CF systems, the finishing configuration is
defined at the CF (STAMPA) Controller. CF imposition files are
used to impose documents for printing in conjunction with specific
CF finishing configurations.

Subset finishing
Subset finishing is the capability to use different types of finishing
(or no finishing) within the same job. The ability to finish subsets
independently is a critical feature for many variable data
applications
This product allows more than one type of finishing within a single
PostScript job. The supported finishing options and the output
locations that can be used vary depending upon the printer type.
The finishing options and delivery locations are the following:
•

Portrait Stitch

•

Landscape Stitch

•

Dual Stitch

•

Right Portrait Stitch

•

Right Landscape Stitch

•

Right Dual Stitch

•

Bind

•

Right Bind

NOTE: The DT 61xx printers allow Short Edge Feed (SEF) only in
paper tray 3, 4, and 5. The short edges of the stocks range from
approximately 10 inches to 14 inches (254mm to 300mm).

Creating jobs to use subset finishing
It is important that jobs intended to be printed using subset
finishing be enabled with the following:

System Guide

•

PostScript code (using the “setpagedevice” operator)

•

Variable Data Intelligent PostScript PrintWare (VIPP) version
2.0 or later.
4- 1

Finishing
NOTE: Subset finishing can also be performed at the FreeFlow
workstation through the Document Scan and Make Ready
application.

Subset offset (Page Level Jog)
The printer has the ability to offset on a page level. This support
allows VIPP to be utilized for offset type applications. This ability
permits jobs to be sent as one larger file with page level offset
commands.
The term “Jog” is used to initiate offset behavior.
•

setpagedevice jog 0 (The offset command is “OFF”).

•

setpagedevice jog 3 (The offset command is “ON”).

A job with a multiple copy count with a “jog 3” should force offsets
between each distinct set. A job with a copy count of 1 can contain
“jog 0” or “jog 3” on a page by page basis. The system will
alternate offsets between each alternating jog 3 and jog 0
command.
The following information should be considered when using the
“Jog” command:
•

The first jog command on a page will be honored and all
others will be ignored.

•

Multiple cases of jog 3 without the corresponding job 0’s will be
ignored.

•

The Printer Manager’s setting of offset “ON” or “OFF” should
not impact the action of the PDL level jog commands. For
example, if the Printer Manager’s offset is set to “OFF” and a
job has a jog 3, then the sets should be offset from one
another.

•

The DT/DP 75/90 allows subset offsets to the top tray.
However, the 61xx is not mechanically capable of jogging to
the top tray.

PCL offset/separator/subset finishing command
The use of the PCL separator command, &l1T, in
combination with Xerox FreeFlow® Print Server queue defaults,
enables subset finishing for PCL jobs. The PCL separator
command defines offset segments of a job. PCL does not
commonly support finishing. However, the use of the PCL
separator command allows offset segments of a job to be finished
based on the finishing default set on the queue. For example, if
the queue default is portrait stitch, all segments of a job where the
PCL separator command has been used will be stitched.
The placement guidelines are as follows:
4- 2

System Guide

Finishing
•

Current Page Offset: If the current page is to be offset from the
previous page, then the PCL separator command must be
placed on the current page before any image data. Placement
should be within the job/page control section or before.

•

Next Page Offset: If the next page in the document is to be
offset from the current page, the PCL separator command
must be placed at the end of the current page after any image
items.

PCL Offset Stacking
Access the Offset stacking switch by opening Printer Manager and
selecting the Stacking tab and then select [Offset Stacking].
To enable offset stacking for collated or uncollated jobs, select the
enable checkbox. Both buttons are located under the collated
stacking and uncollated stacking sections.

Using the PCS Separator
The following information should be considered when using the
PCL separator command:
•

The offset switch in Printer Manager in the Xerox FreeFlow
Print Server software must be set to ON. If the offset switch is
set to OFF and a job with the PCL separator command is
received, the sets will not offset when the job is printed.

•

Multiple uses of the PCL separator command within a job will
be honored.

•

Multiple uses of the PCL separator command on a page will be
ignored.

•

All finishing limitations and restrictions at the printer will apply
to a subset segment.

PCL paper source command
Use the PCL Paper Source command  to program a
PCL print job to use a specific paper. The PCL decomposer on the
Xerox FreeFlow Print Server Controller reads the paper source
command and, using the PCL Paper Sources option in the Queue
Properties and maps the command to the appropriate paper. The

System Guide

4- 3

Finishing
number code corresponds to the following PCL Paper Source
programmed in Queue Properties.
To program the PCL Paper Source, use the following guidelines:
Standard: &11H
Manual Paper Feed: &13H
Manual Envelope Feed: &13H
Lower: &14H
Large Capacity: &15H
Envelope Feed: &16H

Tray programming

Tray confirmation
Tray confirmation selections control:
•

whether a confirmation pop-up window appears on the
screen after a tray has been opened and closed

•

what attributes are assigned to that tray

•

whether the action is automatic or requires user action to
confirm the programming change

To set tray programming options, perform the following:
1. On the main menu select [Setup]
2. Select [System Preferences]
3. Select the [Stocks and Trays] tab
Settings are system-wide and are applied immediately. No restart
of the Xerox FreeFlow Print Server software required.
Tray Confirmation options:

4- 4

•

None - No tray confirmation pop up. The system assumes
tray refill, but if tray attributes change, the tray will fault. To
clear the fault modify the programming to match the tray. In
addition, the “New Stock has been Loaded” option must be
selected.

•

When Tray Settings Change - A tray confirmation pop up
appears every time a stock attribute changes.

•

After Every Tray Cycle - A tray confirmation pop up
appears every time a tray is opened and closed, or the
Printer reports a new stock attribute.

System Guide

Finishing
•

Auto Accept Settings Changes - This mode will
automatically update the tray programming on the Xerox
FreeFlow Print Server to match what is reported by the
Printer. This option is not available on Nuvera C/P.

NOTE: Only System Administrators can set Tray Confirmation
options.
NOTE: Tray confirmation is not available on iGen3 with Xerox
FreeFlow Print Server.

Tray mapping
The Xerox FreeFlow Print Server allows the operator to select and
save tray mappings for recurring jobs or for jobs needing the same
mapping.
From the Printer GUI, the operator selects [Save Mapping]. The
dialog box [Save Settings] enables the user to either select an
existing mapping or create a new mapping by assigning a name
and entering a description in the Comments input area. The
operator can also delete mappings.
To apply the saved mapping to another print run, the operator
accesses the Save Settings dialog box, selects the desired saved
setting and selects [OK]. This action reprograms all the trays to
the values previously stored.

Mapping trays to media
On the Xerox FreeFlow Print Server printer, the media sources are
set up for each queue on the printer interface. The user can map
trays to media in the XPIF job ticket and then use the mapping
with the embedded PCL paper source commands in the data
stream.
Once the print job has been sent, the user cannot change media
sources. However, the XPIF job ticket media source to tray
mapping can be overridden for all the trays on the queue.
There are two ways in which an operator can specify the PCL tray
to media mapping:
1. XPIF job ticket. This ticket must be pre-appended to the job.
2. IPP Attributes. The information in the XPIF ticket and IPP
attributes become part of the job attributes sent to the system.

System Guide

4- 5

Finishing

Stacking order
The user is able to specify the Output Set Stacking Order by the
combination of Output Order (1 to N or N to 1) and the Output
Delivery (Face Up/Face Down) selections.
These options can be set either at the Queue property level or at
the Job property level as part of the job ticket output option.

Mixed stacking
Mixed stacking allows all completed jobs with different finishing to
accumulate in the stacker until it is full or until the operator
empties it.
The types of finishing that can be mixed include stitching, binding,
and unfinished. The mixed stack can also include banner pages.
The stacker can hold between 12 and 18 subsets of different types
of finishing in the stacker before unloading.
Mixed stacking is enabled upon installation but can be disabled if
you choose to do so. If you wish to have it enabled at a later date,
a Xerox Service Representative must assist you.

Additional finishing information
The Xerox FreeFlow Print Server is unable to dual staple 3-hole
punched stock. If dual staple is selected when using pre-drilled
paper, improper registration will occur. Select to single staple the
job, or print on non-drilled stock and manually punch the holes
after finishing of dual staple is complete.

4- 6

System Guide

Fonts

5

Fonts
The following information explains how to use and choose fonts
for a job. It also covers various resident and non-resident fonts
and their availability.

How to choose fonts
Although document source files can specify almost any image on
a printed page, images that contain letters, numbers, punctuation,
and symbols are common enough to require a special mechanism
for dealing with them, similar to movable type. This mechanism is
the font. The Xerox FreeFlow® Print Server controller supports
Adobe PostScript Type 1 and Type 3 fonts, PCL scalable and
bitmap fonts, and TrueType fonts.

Fonts
The most important thing to remember is that the font used to
create a document must also be available to the Xerox FreeFlow
Print Server controller.
NOTE: The Xerox FreeFlow Print Server supports the euro
character. Most font families include the euro character.
At the Xerox FreeFlow Print Server controller, a font can exist in
three forms:
Resident fonts

Soft fonts

Downloaded font

System Guide

A resident font is an internal font that is permanently stored on the
Xerox FreeFlow Print Server controller and is always available.
An optional or soft font is a typeface that is loaded as needed at
the Xerox FreeFlow Print Server controller. This allows the Print
Server controller to be customized with special fonts, such as
logos, or other special font applications as needed.
A downloaded font is a font that has its requirements embedded in
the actual source file. If this font is not available at the Xerox
FreeFlow Print Server controller, the downloaded information is
used to process and print the document. Although it is useful, it
also creates a much larger file size.

5- 1

Fonts

Downloading fonts from the network
Downloading commercial fonts from the Network allows fonts to
be downloaded to the Xerox FreeFlow Print Server Controller from
both Mac or PC platforms. Supported application programs for
font downloading are as follows: PC Platform - Adobe Type On
Call; Apple Macintosh Platform - Adobe OCF, Marisawa, and Font
Works
Font download can also occur on a queue designed specifically
for the Appletalk gateway. This fonts usually a Japanese (doublebyte) or Chinese type font set. Applications in the FujiXerox
marketplace utilize the Appletalk two-way protocol to poll the
printer and then download the massive character sets needed in
these markets. In the U.S. marketplace the typical font loading
mechanism is to hard drive in [Administration]. The use of English
fonts from specific applications (e.g, Adobe has some) download
from the AppleTalk gateway is not common.

Resident fonts
The Xerox FreeFlow Print Server controller comes with a wide
variety of fonts that are available when creating a document.
NOTE: If you are unsure of the availability of a font, always
consult with your print organization’s management to determine
which fonts are currently loaded on the Xerox FreeFlow Print
Server controller.

PostScript resident fonts
The PostScript Type 1 typeface families listed in Table 7–1 are
scalable, which means that all point sizes are supported, even
intermediate point sizes. These include the typefaces that make
up the LaserWriter IINTX basic font set, plus additional Type 1
fonts supplied by Xerox.
Table 5-1. PostScript Fonts
Font family

5- 2

Stresses and weights

ACaslon

Italic, Regular, Semi Bold, Semi Bold Italic

AGaramond

Bold, Bold Italic, Italic, Regular

Americana

Americana, Extra Bold

AvantGarde

Book, Book Oblique, Demi, Demi Oblique

AdobeSans

MM

AdobeSerif

MM

System Guide

Fonts
Table 5-1. PostScript Fonts
Font family

Stresses and weights

Albertus

Italic, Light, MT

AntiqueOlive

Bold, Compact, Italic, Roman

Apple

Chancery

Arial

BoldItalicMT, BoldMT, ItalicMT, MT

Blackoak

---

Bodoni

Bold, BoldItalic, Italic, Poster, Poster
Compressed

Bookman

Demi, Demi Italic, Light, Light Italic

Carta

---

CGBrn

PropRoman

Chicago

---

ChuGothicBB

System Guide

Clarendon

Bold, Light

CooperBlack

Regular, Italic, ThirtyThreeBC,
ThirtyTwoBC

Coronet

---

Courier

Courier, Bold, Oblique, Bold Oblique,
Regular

Eurostile

Regular, Bold, Bold Extended Two,
Extended Two

ErorrHandlerFont

---

Garamond

Light, Light Italic, Bold, Bold Italic

Geneva

---

GillSans

Bold, BoldCondensed, BoldItalic,
Condensed, ExtraBold, Italic, LightItalic

GothicBBB

Medium

Goudy

Regular, Bold, BoldItalic, ExtraBold, Italic

HeiseiKakuGo-W5

---

HeseiKakuGothic-W5

---

HeiseiMin-W3

---

HeiseiMincho-W3

---

FutoGoB101

All

5- 3

Fonts
Table 5-1. PostScript Fonts
Font family

5- 4

Stresses and weights

FutoMinA101

All

Helvetica

Helvetica Black, Black Oblique, Bold, Bold
Oblique, Oblique, Light, Light Oblique,
Condensed, Condensed Bold,
Condensed Bold Oblique, Condensed
Oblique, Narrow, Narrow Bold, Narrow
Bold Oblique, Narrow Oblique

HoeflerText

Black, BlackItalic, Italic, Ornaments,
Regular

HonMincho-M

---

JL-PropRoman

---

Jun101

---

Joanna

Regular (MT), Bold, BoldItalic, Italic

Kaufmann

---

Korinna

Bold, Kursiv Bold, Kursiv Regular,
Regular

LetterGothic

Regular, Bold, BoldSlanted, Slanted

Liithos

Black, Regular

LubalinGraph

Book, BookOblique, Demi, DemiOblique

MMMA-PropRoman

---

Marigold

---

MaruGothic

---

MidashiGO

---

MidashiMin

---

Mincho-PC

---

MonaLisa–Recut

---

Monaco

---

New Century
Schoolbook

Roman, Bold, Italic, Bold Italic

NewYork

---

Optima

Bold, BoldItalic, Italic

Osaka

---

Oxford

---

System Guide

Fonts
Table 5-1. PostScript Fonts
Font family

Stresses and weights

Palatino

Roman, Bold, Italic, Bold Italic

Parisian

---

ParkAvenue

---

Poetica

SuppOrnaments

RLKL-PropRoman

---

Ryumin

---

ShinGo

Bold, Light, Medium

StempelGaramond

Bold, BoldItalic, Italic, Roman

Symbol

---

Tekton

Tekton, Bold

Times

Bold, Bold Italic, Italic, Roman

TimesNewRomanPS

Bold Italic MT, Bold MT, Italic MT, MT

Trajan

Bold

Univers

Regular, Bold, BoldExt, BoldExtObl,
BoldOblique, Condensed,
CondensedBold, CondensedBoldOblique,
CondensedOblique, Extended, Light,
LightOblique, Oblique

Wingdings

---

Woodtype Ornaments

Two

XeroxLogoTypes

---

ZapfChancery

Medium Italic

ZapfDingbats

---

PCL resident fonts
There are three types of PCL 5e resident fonts that are
permanently loaded at the Xerox FreeFlow Print Server controller:

•
•
•

System Guide

Scalable Intellifont typefaces
LaserJet IV bitmap typefaces
Typefaces that match the TrueType fonts as shown in Table 7–2.

5- 5

Fonts
NOTE: These are the same internal typefaces that are provided
with the HP LaserJet 4 printer.
Table 5-2. PCL Resident Fonts
Font family

Typefaces

Arial

Regular, Bold, Italic, Bold Italic

Antique Olive

Antique Olive, Bold, Italic

CG Times

CG Times, Bold, Bold Italic, Italic

CG Omega

CG Omega, Bold, Bold Italic, Italic

Clarendon

Condensed

Coronet

---

Courier

Courier, Bold, Bold Italic, Italic

Garamond

Antiqua, Halbfett, Kursiv, Kursiv Halbfett

Helvetica

Bold, NR, Ob, BdOb, NrOb, NrBdOb

ITCAvantGuard

---

ITCBookman

---

Letter Gothic

Letter Gothic, Bold, Italic

LinePrinter

---

Marigold

---

Times New

Regular, Bold, Bold Italic

New Century
Schoolbook

---

Palatino

---

Symbol

---

Times

---

Wingdings

---

Univers

Medium, Medium Condensed, Medium
Condensed Italic, Medium Italic, Bold,
Bold Italic, Bold Condensed, Bold
Condensed Italic

ZapfChancery

---

ZapfDingbats

5- 6

System Guide

Fonts
Table 5-3. PCL 5e Resident Bitmap Fonts
Font family

Typefaces

Line Printer 16.67 pitch
8.5 point

Portrait, Landscape

Arial

Bold, Bold Italic, Italic

Times

New, New Bold, New Bold Italic, New
Italic

Symbol

---

Wingding

comparable Tidbits

Non-resident fonts
There may be many fonts available in your application that are not
resident at the Xerox FreeFlow Print Server controller. There are
two options for using non-resident fonts to create a document.

Downloaded fonts
If you expect to create a document using fonts that are available
on your workstation but not available at the Xerox FreeFlow Print
Server controller, your application may automatically download the
font when the job is sent to the printer. Fonts downloaded in this
manner are considered “temporary” and are deleted from the
Xerox FreeFlow Print Server controller as soon as the job is
printed.
NOTE: Refer to your application documentation for more
information on downloading fonts in your document.
If you are using a font in your application that has the same name
as a resident font but is a different version, it must be downloaded
with the job. The Xerox FreeFlow Print Server controller will use
the downloaded font rather than the resident font.
NOTE: Marking a font for “permanent” downloading in your
application is not supported.

Optional or soft fonts
Downloading fonts each time you print will increase the size of the
file and result in a longer transmission time. If your print jobs
regularly require a font that is not a resident font, you may request
to have it installed as an optional font at the Xerox FreeFlow Print
Server controller. Your printing organization's font policy should
give you the specific information you need to request a special
font.

System Guide

5- 7

Fonts

Font substitution
A document may require a font that is not available at the Xerox
FreeFlow Print Server controller and has not been downloaded
with the source file. When the requested font is not available, font
substitution will take place.

PostScript fonts
A single default font, set by the System Administrator in the Xerox
FreeFlow Print Server software, will be substituted for any font
requirements that cannot be met at the Print Server controller. A
message will be printed to confirm that a substitution has taken
place.

PCL 5e fonts
Another type of substitution occurs for PCL fonts. If a requested
PCL font is not available, the Xerox FreeFlow Print Server
controller will determine which available font best matches the
requested one and perform the substitution. Any PCL stream that
does not have any fonts specified in the file will have the default
font programmed in the “PCL font” section for the corresponding
queue in Queue Management.

5- 8

System Guide

Accounting and Billing

6

Accounting and Billing
The following section explains the various accounting log versions
that are available for systems configured with accounting and
billing capability. It also lists the billing meters for each region and
an explanation of each meter.

Accounting
The Accounting function in the Xerox FreeFlow® Print Server
software produces a number of reports that enable the
administrator to accurately bill customers.

Auto exporting accounting log
The Accounting function will automatically export and purge the
accounting data when the database reaches 80% capacity. This
will protect data from being overwritten before the log runs out of
space. The export function is performed automatically and then
the file is saved automatically to a designated directory. The
default file directory where the accounting log is saved is: /export/
home/xrusr/accountingexportfiles.
NOTE: When purging, the oldest entry is purged first.

Accounting exported values
The Accounting feature tracks all jobs that have been processed
and printed, enabling your site to charge for use of the Xerox
printing system.
There are various versions of the accounting log supported by the
Xerox FreeFlow Print Server for exporting. The following list
describes each version. Refer to online Help for more details.

System Guide

•

Version 2: This is the most common version that is supported
for the Xerox FreeFlow Print Server printing system. If this
version is selected to be exported, it will not include any new
accounting entries.

•

Version 3: This version will export all entries that are new and
old, having zero and non-zero values. Additionally, entries will
be exported that are not viewable on the interface. These
6- 1

Accounting and Billing
entries are: Channel Idle Time, Initial JDL, Initial JDE, DJDE
Records Read, and Lines Printed.
•

Version 3.1: This version is similar to Version 3 and includes
the same exported values as Version 3, that is, all entries that
are new and old having zero and non-zero values. But Version
3.1 also includes the following fields:
–

Interrupt Status: Options are Interrupt and Interrupted.

–

Job Source: Indicates the Gateway through which the job
was submitted.

–

RIP Interrupt Time: Displays how long the job was
suspended in the RIPing status if the job was interrupted
by a “Print Now” job.

•

Version 4.0: This version is similar to version 3.1and includes
all the same values as Version 3.1. However, it also includes
the exported value for Trapping. The number displayed will be
the total number of pages trapped within a job.

•

Version 5.x: This version exports all entries including those for
color attributes.

•

Version 6.x: This version contains Account ID, User ID, and
additional job data for the purpose of identifying who ran jobs
and the account to which users are assigned.

•

Version 8.x: This version contains LCDS information including
Final JDL and Final JDE.

Accounting file fields
The following information will help you identify accounting fields
when viewing the accounting and billing information.
Job ID

Container ID

Report ID
Host Job Number
Record status

6- 2

System assigned ID number. When a job is sent to be printed or
saved, it is given a Job ID that the system uses to track the job.
Job IDs are generated sequentially, but the numbers can be reset.
System assigned ID number. The Container ID always has the
same number as the Job ID.
Report ID for the job.
Host supplied job number, as extracted from the data stream.
This field will have one of the following values:
•

Complete.

•

Quantities shown may be less than actual.

•

This is normally caused by the loss of marker data in the
System Guide

Accounting and Billing
Accounting structure. For example, Copies Printed, Total Color
Pages Printed, etc.
•

Descriptive data was lost. Quantities shown are correct.

This is normally caused by the loss of job-related data in the
Accounting structure that was later successfully recovered. For
example, Job Number, Job Status, etc.
Descriptive data was lost. Quantities shown may be less than
actual.
This is normally caused by the loss of job-related data in the
Accounting structure that could not be recovered. For example,
Job Number, Job Status, etc.
Document Name
Document Date

The date of the document or set to create date.

Sender Name

Specified at or by the submitting client.

Recipient

Specified at or by the submitting client.

Account

Specified at or by the submitting client.

Disposition

Job Status

System Guide

The name of document or set to create.

This field will have one of the following values:
•

Print

•

Save

This field will have one of the following values:
•

Completed

•

Completed with warnings

•

Completed with errors

•

Undefined

•

Faulted

•

Cancelled by user

•

Cancelled by operator

•

Aborted

•

Rejected

•

Held by user

•

Held by operator

•

Save completed

•

Save completed with warnings

•

Save completed with errors

6- 3

Accounting and Billing
Interrupt Status

Print Server Name

Virtual Printer

This field will have the following values:
•

No Interruption

•

Interrupted

•

Interrupt

•

Interrupt Interrupted

This is the name of the Sun platform running the Print Server
software; it is also the remote host name for the Print Server
controller (e.g., adldp6135/6180).
Logical name for printer queue assigned at startup. (e.g.,dp6135/
6180).

Machine Type
Printer Type
Job Source
Channel Idle Time
(milliseconds)

This field will always be the type of printer.
Source of the job being submitted.
Specifies the amount of time the Channel was idle in milliseconds.

Job Submission Date

Date and time job submitted in standard UNIX time format, i.e., in
seconds past midnight GMT, on Jan 1, 1970. (e.g., 835709136 is
June 25, 1996 09:25:36).

Input File Size (bytes)

Size of file in bytes. (e.g., 1751).

Job Format
PDL Format

6- 4

The source Page Descriptor Language of this job. This field will be
one of the following:
•

Ascii

•

Binary

•

HPPCL

•

Interpress

•

LCDS

•

PostScript

•

PostScript2

•

PostScript Query

•

TIFF

•

PDF

•

IPDS
System Guide

Accounting and Billing
•

HTML

•

DocuJob

•

Internal

•

Native

Start RIP Time

Date and time Raster Input Processing (RIP) started.

Stop RIP Time

Date and time RIP completed.

Elapsed RIP Time (seconds)

Difference between Stop RIP Time and Start RIP Time, in
seconds.

Account ID
User ID
Additional Job Data
RIP Interrupt Time (seconds)

Total amount of time RIP was suspended for the job, in seconds.

Initial JDL

Path to JDL for LCDS document submission.

Initial JDE

JDE selection. This is used in combo with the Initial JDL in the
LCDS document submissions.

Records Read
DJDE Records Read
Data Blocks Processed

The number of records read from a record data stream.
The number of DJDE records recognized.
Number of blocks read processing the current job.

Data Blocks Skipped

Number of blocks skipped processing the current job.

Number Pages RIPed

Number of processed pages.

Total Pages Trapped

Number of pages trapped.

Total Anti Aliased Pages
Processed
Start Date
Completion Date

System Guide

Total number of Anti Aliased pages processed.

Date and time job printing started.
Date and time job printing completed.

6- 5

Accounting and Billing
Pages To Print

Collate Mode
Copies Requested

Copies Printed

Can be a range (e.g. 5 - 8 or All). If not specified, this field
(attribute = value pair) will not appear in the Exported File.
Indicates whether to collate output (Yes/No).
Number of copies the user wants to print. If the job is sent
requesting 10 copies, and held when 5 are printed, Copies
Requested will be 10 and Copies Printed will be 5.
Number of copies actually printed.

Total Sheets Greater than 9”
Wide Printed

Total number of sheets printed for which the job was greater than
9 inches wide.

Total Sheets Greater than
345mm Wide Printed

Total number of sheets printed for which the job was greater than
345 mm wide.

Total Sheets Printed

Total number of sheets printed for the job, including any banner or
error pages.

Total Impressions Printed

Pages to Bin
Pages to Tray
Number 1-Sided Sheets
Printed

Two-sided sheets (printed both sides) count as two impressions;
single sided sheets count as one impression.
Total pages delivered to output bin for job.
Total pages delivered to tray for a job.
Number of single sided sheets printed.

Complexity Induced Skips
Number 2-Sided Sheets
Printed
Lines Printed
Pages Spaced
Total Black Only Pages
Printed

6- 6

Number of double sided sheets printed.

Number of lines printed for a job.
Number of pages spaced for a job.
Total number of black-only pages printed in a job.

Total Color Pages Printed

Total number of color pages printed in a job.

Complexity induced Skips

Number of blocks skipped while processing the current job.

System Guide

Accounting and Billing
Finishing Applied X

Contains the finisher name (number X=1...10).

Medium X, Number Printed

A count of the quantity of sheets of medium (number X=1,2,...)
(e.g., 25).

Medium X, Type

The type of medium (number X=1,2,...). Field will be one of the
following:
•

Plain

•

Transparency

•

Full Cut Tab

•

Precut Tab

•

Ordered Stock

•

User defined

Medium X, Modulus
Indicates number of parts supported by the form associated with
this medium (number X=1...10).
Medium X, Size

Medium X, Color

Medium X, Name
Medium X, Opacity
Medium X, Holes count

Page size for medium (number X=1...10). Field will be size of the
paper stock (for example, 8.5 x 11.0 in., 8.5 x 14.0 in.,...).
Color of medium (number X=1,2,...). Field can be one of the
following:
•

White

•

Clear

•

Pink

•

Red

•

Yellow

•

Blue

•

Green

•

Buff

•

Goldenrod

•

User defined

Text name of medium (number X=1...10).
Opacity of medium (number X=1...10).
Number of pre-punched holes in medium (number X=1...10).

Medium X, Grain

Grain of medium (number X=1...10).

Medium X, Finish

Finish of medium (number X=1...10).

System Guide

6- 7

Accounting and Billing
Medium X, Weight

Density of medium (number X=1,2,...). nn.n g/m².
(e.g., 75.0 g/m²).

Job Notes window
The Job Notes window displays accounting information as well as
user information. The following accounting and user fields have
been added and displays, exported, and printed as part of the
accounting log.
•

Account Info

•

Account ID.

•

User ID.

•

Additional Account Information: This field will accept up to 255
characters.

NOTE: These attributes are support by IPP, Reprint, LP, LPR and
XPIF.

Billing
The Xerox FreeFlow Print Server maintains a billing meter for a
number of billable events for systems configured with billing
capability. A meter is a measurement of how many billable events
took place. A billable event is a transaction performed on the
printer for which Xerox charges customers. System Administrators
and Operators can view and print the billing report.
Specific customer information is retained upon system restarts.
Retained information includes:
•

Queue name for printing the Billing Report

•

Customer ID (Customer Name)

•

Machine ID (Printer Serial Number)

The Billing window displays the following information:
•

The date and time that the meters were read

•

Meter descriptions

•

Value information for the meters

Customers print out the billing report and send it to Xerox. Xerox
then generates a bill based on the customer’s printer usage. This
can be done automatically by using the Remote Services feature.
NOTE: Meter names and what they measure vary by region.
Refer to the Billing Meters section in this book.
6- 8

System Guide

Accounting and Billing

View and Print the Billing Report
Do the following to view the billing report
1. Select [Administration: Billing...]
2. Select the [Print...] button
3. Select a queue from the Queue drop-down menu
4. Enter the Customer ID and Machine ID
5. Select [Close] when you are finished

Billable events
NOTE: For CF systems, billing meters are maintained within the
print engine. For additional information, contact a Xerox Service
Representative.

Xerox billable events include the following:
•

Waste sheets that are sent to a stacker as part of the process
to resolve a condition in the system.

•

Waste sheets that are manually removed from a stacker.

•

Each impression or imaged side of a sheet.

•

Administration pages, such as the banner page or error page.

•

Internal reports, such as billing or accounting reports.

•

All completed sets and stacks.

•

Sample jobs.

•

Any partial sets that are generated by a programming conflict,
a PDL error, or a cancellation of a print job by the operator
during printing.

Administration pages and sample jobs will be billed as 1-sided
sheets.

Billable events do not include the following:

System Guide

•

Blank sides inserted by the system; for example, the last page
of an odd-numbered 2-sided job.

•

Any partial sets generated when the system fault recovery
forces the job to be saved or cancelled during printing.

•

Slip sheets.

•

Blank sheets.

•

Blank sides created as part of the job.

•

Fuser cleanup sheets.

•

Waste sheets that are manually removed from the feeders and
print engine.
6- 9

Accounting and Billing
•

Sheets purged by the system for fault recovery or image
quality adjustment.

Billing meters
The Xerox Billing Meter window tracks the time and date of the
last meter read and the following Print Billing Report options are
retained between restarts:
•

Queue name for printing the Billing Report.

•

Customer ID (Customer Name)

•

Machine ID (serial number).

The printing information is pre-loaded and only needs to be
entered once in the system. The customer or service
representative completes the entry and prints the Billing report.
This stores the values. But if the values stored are in error in some
way, they are editable.
Table 6-1 Billing Meters for Regions
Market
Region

Region 1

Billing Meters for Region

Meter A: Total impressions to an output destination
including Administration Pages.
Meter B: Total impressions for each image of the job
up to and including the last sheet of the 10th set.
Does not include Administration Pages.

Region 2

Meter 1: Total impressions to an output destination
including Administration Pages.
Meter 2: Total impressions printed on sheets wider
than 9”. Includes Administration Pages.
Meter 3: Total impressions for sets 11-18. Begins
counting with the first image in set 11 and stops after
the last image in set 18. Does not include
Administration Pages.
Meter 4: Total impressions in set 19 of every
document printed. Does not include Administration
Pages.

Region 5

6- 1 0

Meter A: Total impressions to an output destination
including Administration Pages.

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Accounting and Billing
Market
Region

Region 6

Billing Meters for Region

Meter 1: Total impressions to an output destination
including Administration Pages.
Meter 2: Total impressions for each image of the job
up to and including the last sheet of the 10th set.
Does not include Administration Pages.

System Guide

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Accounting and Billing

6- 1 2

System Guide

Troubleshooting

7

Troubleshooting
This section covers the various faults that you may encounter in
using the Xerox FreeFlow® Print Server. Declared faults are those
that display a message to indicate a problem. Undeclared faults
are problems that you may encounter that do not display a
message or a visual indicator on the user interface.

Calling for service
Before calling the Customer Service Support Center, ensure you
have read this information and have tried the corrective actions
described in this document. If the problem persists, gather the
necessary information and call the appropriate Customer Service
Support Center phone number. Your site representative can
supply you with the telephone number for the Customer Service
Support Center in your area.
The Xerox Welcome Center number is (800-821-2797). The
customer support direct TTY number for assistance is 1-800-7352988.
Before calling for service, make note of the following:
•

Print/job fault messages that appear on the system controller.

•

Status messages that appear on the printer control console.

•

Indicator lights that may or may not be lit.

•

Status codes that appear in the message display of the tape
drive control panel if there is a tape drive problem.

Your call is answered by a representative who asks you for your
equipment serial number. Ensure that you have this available at
the time of the call.

Declared faults
Declared faults that you may encounter on your system are
categorized as printer faults or job faults.

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Troubleshooting

Printer fault
An indicator appears on the Xerox FreeFlow Print Server user
interface when a printer fault occurs and the Printer Faults window
appears. The Printer Faults window displays all existing printer
faults. Selecting a fault on the list opens the Fault Clearance
window. Proceed to clear the fault by following the instructions in
the Printer Faults Clearance window.
NOTE: Closing the Printer Faults Clearance window does not
clear the fault.

Disk Usage - example of a declared fault
If a machine has too much disk space used, a Disk Usage fault is
declared by the Xerox FreeFlow Print Server. The user is
instructed to click on the Disk Usage icon located on the main
menu bar.
The System Administrator can free up disk space by moving data
to another disk partition and by managing system resources and
assets.
From the Disk Usage icon, users can navigate to:
•

System Disk properties to view information for each
partition such as disk size, used space, free space, normal
disk usage, etc.

•

Clean Disk screen to clean up disk partitions that are within
the warning and error usage range. The clean up operation
removes waste files crated by system crashes.

Job fault
t

A job faults if a requirement of the job can not be met. All faulted
jobs are displayed in the Faulted Jobs window. Selecting Jobs
Faults displays the Job Fault Clearance window. Follow the
instructions on the window to clear the job fault. To avoid common
job faults, ensure that the paper that is programmed for the job is
available and that the finishing programmed is acceptable and
available.

Undeclared faults
The following list describes possible undeclared faults that you
may encounter:
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•

Client Problems: Client problems include job submission
problems with no message displayed at the client workstation.

•

Graphical User Interface (GUI) problems: GUI icons or
windows do not appear correctly, do not operate correctly, or
disappear suddenly.

•

Print quality: The output from the printer contains image
defects such as deletions, problems with lines, missing
images, smudges, shading, or text problems.

•

Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text running off the page, or sentences running into
each other.

•

Inoperable system: The inoperable system has experienced
an unrecoverable software error due to a job or operator
action.

•

Job flow: Jobs sent from the client are not received at a printer
queue.

•

Job integrity: The output from the printer is not as expected; it
may have missing pages, missing data, incorrect page
orientation, incorrectly ordered sets, or job attribute
inconsistencies.

•

PDL problem: To isolate these problems the system
administrator may ask the job submitters when they are
experiencing problems with printing.

•

Process problems: A process was followed incorrectly or
unintentionally.

•

Productivity and performance: The job takes an excessive
amount of time to complete.

•

Save problems: A job is submitted from a client with a Save
destination, but the job is not saved.

SNMP problems
If there is no response from the agent to the browser, one or all of
the following steps can be taken:

1. Log in as root.
2. # prstat
This shows whether the agent is running or not. It may be that
processes are consuming processor time. Normally you
should see that the agent is taking up less than 1%.

3. ps -ef | grep agent
This indicates if the agent is alive. The number 9252 is
important for the pstack command below (the number varies).
root 9252 9221 0 16:36:00 consoler 0:08 /opt/XRX/XRX/snmp/
agent

4. pstack 9252
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Troubleshooting
You should see the above since the agent should be inactive
most of the time. If you see something other than the above,
the agent is not functioning properly. You may take an outload
or call Service.

Client problems
Client problems are handled differently depending on the client
platform used.

Windows problems
A job is submitted from a Windows client and is not received by
the printer queue.
If the Xerox Document Submission client application does not run
properly or the job cannot be submitted to a queue, perform the
following:
The user must exit the Xerox Document Submission and Windows
applications
Verify the user is logged on to the appropriate file server.
Restart the Xerox Document Submission software at the client
workstation.

Macintosh problems
A job is submitted from a Macintosh client and the printer queues
cannot be viewed.
If the Macintosh client cannot view any printer queues from the
Chooser, perform the following:

1. Verify that the AppleTalk network is up and that there is at
least one router on the network.
2. If there is no router on the AppleTalk network, jobs cannot be
submitted through the AppleTalk gateway. When a router
becomes available, reboot the controller to submit jobs through
the AppleTalk gateway.
3. If there is a router on the Apple Talk network, delete the “/
opt/XRXnps/bin/atports” file at the controller and
reboot.
NOTE: You must be logged in as the root user to delete this file.

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FreeFlow problems
A job is submitted from a FreeFlow client and does not print.
If the message, “Warning: cannot open the file xdms/
.gf/.tif. Select OK to continue or cancel
to stop the print job.” is displayed, perform the following:

1. Place the queue to which the DigiPath jobs are being sent on
hold. Do this by changing the accept status to “no”.
2. Wait until all jobs have completed printing.
3. Purge the /var/spool/XRXnps/var/spool/data/
xdms directory.
GUI problems
If any of the modules of the Xerox FreeFlow Print Server do not
function or if you cannot use Exit to restart the system, perform the
following:
•

Xerox FreeFlow Print Server icons disappear or do not
respond.

•

If the GUI opens with a black, blank background and the label
names of the modules do not appear correctly, perform the
following:

1. Determine if the /opt/XRXnps/XRXservui/data/locale/
/resources directory exists.
2. Determine if the /opt/XRXnps/XRXservui/data/ui.mn.config file exists.
3. If the above files do not exist, set the XAPPLRESDIR environment variable by entering the following:
setenv XAPPLRESDIR/opt/XRXnps/XRXservui/data/locale/
resources
NOTE: The “Locale” is the locale of your server.
–

en_US for U.S. English

–

in_UK for U.K. English

–

fr for French

–

es for Spanish

–

de for German

–

it for Italian

–

ja for Japanese

Tape Client problems
Verify that the tcmrpcsvc process is alive:
ps -ef | grep tecmrpcsvc
Isolate the problem by monitoring the tcmrpcsvc process
operations using the following procedure:
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Troubleshooting

1. Log in as root.
2. Kill tcmrpcsvc process
3. Restart tcmrpcsvc process with
/opt/XRXnps/XRXtpclnt/bin/tcmrpcsvc
from a terminal window to monitor its output message.

4. Start Tape Client user interface in stand-alone mode with
opt/XRXnps/XRXtpclnt/bin/tapeclient
from a terminal window to monitor its output message.

Print quality problems
An image quality problem exists if a job has been submitted
successfully, but does not print correctly.
NOTE: If Image Quality parameters are changed, the Xerox
FreeFlow Print Server software must be restarted for the change
to take affect.
NOTE: The Image Quality default settings are optimized for the
printer. If changes are made, the factory installed defaults can be
restored by selecting [Defaults]. Selecting [Reset] sets the Image
Quality parameters to the most recently applied setting.
To determine the print quality problem and possibly fix the
problem, perform the following:
1. Retrieve the error page if one was printed.
2. Submit the job to a draft PostScript printer if one is available to
determine if the master is valid.
3. Ensure that jobs are sent to the correct queue.
4. Ensure that a valid PDL is used.
5. If the problem still exists, recreate the job with a different print
driver and resubmit the job to the printer.

Font problems
A font problem exists when incorrect printed fonts have character
spacing, jagged characters, text running off the page, or
sentences running into each other.
To determine and fix the font problem, perform the following:
1. Determine if the font is being downloaded with the job.
NOTE: If a downloaded font is not found, font substitution
occurs and an error page is printed.
2. If the font is not being downloaded with the job, determine if
the font is loaded on the server by viewing the Fonts module of
the Xerox FreeFlow Print Server.

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Troubleshooting
3. If jagged characters are seen, determine if there is a scalable
option available for that font and whether the user selected
that option.
4. For incorrect characters or text that runs off the page,
determine if the document was created with one driver and
printed with another driver.
5. If you are comparing prints from a proof printer, ensure that the
same PDL file was used to make the prints on both printers.
6. If small fonts are printing ragged, change the default font
renderer in Print Manager from the “Adobe Type Manager” to
the “Font Solution”.

Inoperable system problems
Determine which partition is full by opening a terminal window and
perform the following:

1. Telnet using another system into the controller and use the su
command to become the root user.
2. At the # prompt, type:sync; sync; halt and press .
3. At the ok prompt, type boot
NOTE: Pressing  and  may result in lost information if a
job is currently being received by the system. Jobs would need to
be resent.

Job flow problems
If a job is submitted to a printer but does not print, this is a job flow
problem.
Determine the status of the printer, printer queue and ensure that
the queue is set to release jobs.
Determine which partition is full by opening a terminal window and
entering the following:
•

df -k

•

If the /var/spool/XRXnps/outQ partition is full, go to the Xerox
FreeFlow Print Server user interface. Open [Preferences] and
then [Job Policy]. Set the system to small partitions or large
partitions to avoid saturating the outQ.

•

If the /opt partition is full, delete unnecessary files and
compress and move any core files that are in the /opt/XRXnps/
corefiles directory.

•

If the /var/spool partition is full, determine the size of the /var/
spool/XRXnps/inQ directory. If a job is larger than half the size
of the directory, delete the job and restart the Xerox software.
If the job is small, store it on a server and resubmit the job from
the client.
Delete any faulted, ineligible, or held jobs that are no longer
needed. Also, delete any completed jobs in the /opt/XRXnps/

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Troubleshooting
log/errorLogs directory.
•

If any other partition is full, free space on the partition by
deleting any unnecessary files.

•

If only one job is in the printer queue, cancel the job and
resubmit as smaller files.

If the job is in PostScript, ASCII, or TIFF format and the job status
is “processing”, perform the following:
1. Hold the job.
2. Resubmit the job to a draft PostScript printer to determine if
the master is corrupted. If the job prints without problems,
contact the Customer Support Center.
NOTE: If a job that is known to be without faults has been
submitted and does not print, shut down and restart the Xerox
FreeFlow Print Server software.
If an active job has a status of “printing” or “waiting for the printer”
and does not print and there are no faults or messages displayed,
perform the following:
1. Open the printer door. If a message appears in the faults and
messages frame, then the communication with the printer is
working.
2. Restart the Xerox FreeFlow Print Server software. If the
problem still persists, contact the Customer Support Center.

Job integrity problems
If the job does not print as expected (missing pages, missing data,
incorrect page orientation, incorrectly ordered sets, job attribute
inconsistencies), perform the following:
1. Check the job properties to ensure proper programming.
2. Check for any queue override attributes that may be conflicting
with the job programming.
3. If the job is PCL or PostScript, check for job ticket information
that may have created a problem with the job. Make changes
and resubmit the job.

Tray to media mapping problems
The JPM logs contain the job attributes that the XPIF library is
setting. In cases where the tray to media mapping is not
happening as expected, then this log can give clues on how the
mapping is being translated into job attributes.
/opt/XRXnps/log/JPM.Debug.Log

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Gateway problems
Gateway logs reveal how the data is being received by the
system.
/opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway)
/opt/XRXnps/log/XLP.Debug.Log
/opt/XRXnps/log/Socket.Debug.Log

PDL problems
If a problem exists with a PDL job, the System Administrator can
ask the job submitter specific questions to identify the problem.
Possible questions that may help are the following:
•

What printer driver was used to create the file?

•

What application was used to create the file?

•

Do all applications create this file format?

•

Have you tried to use a different printer driver? If not, do so to
conclude if it also creates problems.

•

Has the file printed previously on a different printer?

•

Was the file recreated and resubmitted?

•

Have you checked to see if the destination queue is accepting
files? Were the resources adequate?

•

Did this file or a similar file print on a previously installed
version of the system software?

PostScript problems
The following questions may be helpful to ask when trying to
isolate a PostScript problem:
•

What printer driver was used to create the file?

•

What client/application was used to create the file?

•

Was the file recreated and resubmitted with a different driver?
What was the result?

•

Is there a printed PostScript error page, and what errors were
listed?

•

Is the queue faulted, or is it accepting jobs?

•

Did this file or a similar file print on a previously installed
version of the system software?

•

Will the job print on any other PostScript printers?

•

Does the PostScript file distill properly using Acrobat Distiller?

TIFF problems
The following questions may be helpful to ask when trying to
isolate a TIFF problem:
System Guide

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Troubleshooting
•

Is the file a true TIFF, or is it a TIFF wrapped in a PostScript
wrapper?

•

Did the PostScript error page list the error as “Decomposition
Task Failed” to indicate that the tags and compression formats
of this file are not supported?

•

What type of client and application were used to submit the
file?

•

Can the TIFF image be viewed using any software package?

•

Does the error page list errors such as “image mask”,
“Xeroximage” or “image” to indicate that the FTP transmission
of the file has corrupted the TIFF image data?

•

If the file has an orientation problem, has an attempt been
made to change the orientation using the Xerox Client
Software print command orientation switch?

•

What compression format was used to compress the file?

•

What dots per inch (dpi) resolution was used or intended for
the file?

PDF problems
The following questions may be helpful to ask when trying to
isolate a PDF problem:

7- 1 0

•

Was the PDF created from the original PostScript using the
latest version of Adobe’s PDF Distiller?

•

Does the original PostScript file print correctly?

•

Will all of the pages of the job open with Adobe Acrobat?

•

What application and/or PDF software created the PDF file?

•

With the printer’s error pages turned on, does the printer
produce a PostScript error page?

•

Has the file been redistilled again using a newer PostScript?

•

Are all of the document fonts downloaded and included within
the job?

•

What was used to create the PDF? PDF Writer or Adobe’s
PDF Distiller?

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Troubleshooting

Editor problems
For problems with the Editor, diagnostic and troubleshooting
should start with the Editor. The following is the command that
validates that the Editor is “alive”:
ps -ef|grep XRXuiEdit
The administrator may be able to isolate the problem by
monitoring the XRXuiEdit process operations and following these
steps:
1. Login as root.
2. Kill XRXuiEdit and GUI process.
3. Copy the updated executable class file over to the system:
4. opt/XRXnps/XRXuiEdit/bin/pdfView Edit/*.class
files and
5. opt/XRXnps/XRXuiEdit/bin/pdfParser/*.class files.
6. Restart the Xerox FreeFlow Print Server GUI using./
startGUI command.
7. Verify the /opt/XRXnps/logs/ui_logs from a terminal
window to monitor its output message.

Restore password
To restore the default password if an operator or system
administrator forgets the system password, perform the following:
1. Open a terminal window.
Logon as the root user by typing su and select .
2. Enter the password and select .
3. At the prompt (#), enter the following: cd /opt/XRXnps/
XRXui61XX/data and select .
4. Type: ls -la and select .
5. Delete the files “.npw” and “.sum” by typing rm .npw .sum
and selecting .
6. Open the System menu and select [Logon]. Select the desired
user type and enter the password. Select .
7. An error message displays, “A problem was detected in the
password file.” Select  and retype the default password
again and select .
8. A message displays in the main window which reads, “Missing
password file recreated.”
9. Select on the “missing password file” recreated message. A
pop-up window displays the service code C03-501. Another
message is displayed which reads, “The missing password file
has been recreated. All current passwords are now valid.
Contact the system administrator to install operator and
system administrator passwords.”
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Troubleshooting
10. Select [Reset].

Restart Xerox FreeFlow Print Server software without rebooting
If [Exit] is accidentally selected from the Xerox software, perform
the following to start the software without rebooting the controller:
Open a terminal window and enter the following:
.openwin-init

Productivity and performance problems
If a job takes longer to process than anticipated and a
performance problem is suspected, take the following steps to
check the system:
1. Check the job status in the Job Manager window.
2. If the job status is Hold, select [Release] to process the job.
3. If the job is RIPing, check the performance meter. If the CPU
activity is high, the decomposer is working. If this is not true,
restart the Xerox FreeFlow Print Server software.
4. Submit the job to a draft printer to determine if the master is
valid.
5. Check the time on the decomposer that is working on the job.
For example, if the job is a PostScript job, type the following in
a Terminal Window: ps -ae|grep ps_cdf
The system returns a time value along with the process ID of
the PostScript decomposers that are running. Wait, then
repeat the command. If the time displayed is increasing, then
the job is RIPing.
For a PCL job, type: ps -ae|grep pcl_cdf
For a TIFF job, type: ps -ae|grep tiff_cdf
6. If problems still persist, contact the Customer Support Center.

Problems when saving a job
If a job was submitted from a client with a save destination, but is
not saved, perform the following:
1. Ensure that the banner and error pages are enabled,
2. Submit the job for printing.

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Troubleshooting
3. Check the error page for the words “OFFENDING
COMMAND”. The words after this instruct what to do to fix the
file.
If there is a problem with a job saved to CD, the administrator uses
the following:
#cdr -1 lists all the CD writers found in the system.
# cdrw -M reports media status. CDRW reports if the media is
blank or note its table of contents, the last session’s start address,
and the next writable address if the disk is open.

Printing system logs
System logs gather information to recover various system
problems.
Logs are used to gather second level information on the operation
of the system. These should only be used when directed by this
guide or by the Customer Support Center. All logs are found in the
/opt/XRXnps/log directory. The most recent entry is at the bottom
of the file.

all_jobs_log
The all_jobs_log contains information about the status of various
tasks associated with processing a job, such as decomposing,
marking, and printing.
The format of the file is as follows:
Logging Module /t# Absolute Time /t# Job ID /t# Message

system_log
The system_log contains information about general high level
system events such as the initialization of software or the starting
of a process.
The format of the file is as follows:
Logging Module /t# Absolute Time /t# Message

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Troubleshooting

status_log
The status_log contains information about the attributes of a job
once it has been accepted and tracked by the system.
The attribute information found in this file is as follows (the
sequence and attributes displayed vary with the job):
Logging Module /t# Sender Name /t# Data Size /t# Document
Name /t# Document Format /t# Job ID /t# Virtual Printer Name /t#
Message /t# Time /t# Network Protocol /t# Assigned Physical
Printer /t# Plex /t# Plex Requested /t# Disposition

ep_exception_log and ep_primary_log
These logs contain a list of faults. The ep_exception_log contains
a listing of all logged faults. The ep_primary_log contains
exceptions that are the primary cause of the problem.
The format of these files is as follows:
Logging Module /t# Absolute Time /t# Microseconds /t# Instance
ID:Module TD /t# Exception ID /t# Service Code

LPR logs
The following logs are important for troubleshooting problems in
mapping NPS and Xerox FreeFlow Print Server:
•

LPR logs that contain information related to the LPR gateway
such as missing jobs or communications problems.
Examples: /opt/XRXnps/log/XLP/Debug.Log

•

JPM logs that contain information related to the Job Pool
Manager (JPM). The attribute set by the LPR Gateway can be
checked and verified by looking at this log: /opt/XRXnps/
log/JPM.Debug.Log.

Printing the accounting log
Print the Accounting log to gather information and recover from
various accounting problems. Either the entire Accounting log or a
portion of the log may be printed. This can be completed on the
Xerox FreeFlow Print Server interface in the [Administration]
section.

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Troubleshooting

LP/LPR and the ASCII job tickets
The following procedure is used to verify that the attributes and
options are correct:
1. Open a terminal and login as root
2. Enter: setenv LD_LIBRARY_PATH/opt/XRXnps/lib
3. Enter: [/home/rlech/bin]getAttrsTv
4. The program executes and lists valid options.
5. Enter: g j, the job number from Job GUI>
6. The job attributes display.
NOTE: For detailed procedures see the Online Help.

Rebooting and restarting
Recovery procedures throughout this guide instruct you to either
reboot or restart the software.
To reboot the system and perform a file system check, perform the
following:
1. Place your mouse cursor in the background outside of the
Xerox FreeFlow Print Server Print Services window.
2. Right-click and select [Programs].
3. Select [Terminal].
4. Put your mouse cursor in the window and type: su
5. Select .
6. Type in your root password.
7. Select . A # symbol displays.
NOTE: When entering text, do so in lower-case because UNIX is
a case sensitive system.
8. Type: sync; sync; halt
9. Select . The system reboots.
10. A Program Terminated message and an OK prompt display.
Type boot -s
11. Select . The system reboots.
12. When you receive the following message, “Type Ctrl-d to
proceed with a normal startup, (or give root password for
system maintenance)” type the root password again.
13. Select .
14. Select the  and  keys on your keyboard at the same
time to complete the boot.
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Troubleshooting
NOTE: This procedure performs the file check and takes
about one minute. The # symbol appears again.
If there are problems starting the software, check the console
window for messages.

Loading XJDC/Unix
The Xerox Job Description Compiler is loaded by entering the
following on the command line:
/opt/XRXnps/bin/XJDC [-option[,option...]]  ..
The filename is the name of the JSL file that is to be compiled.
The JSL filename is required to terminate with the suffix.jsl or
.JSL. The filename may contain path information.
Many options may be specified and shown in the above example.
The options may be specified in any order and are 3-character
abbreviations. A list of the available options and their
abbreviations are as follows:

7- 1 6

•

REPlace / NOReplace: Replace or backup existing PDL object
files.

•

DISplay / NODisplay: Display or suppress XJDC messages.

•

PRInt / NOPrint Generate: JSL compilation listing always or
only when errors/warnings occur.

•

TRUncate / NOTruncate: Truncate or accept JSL source lines
after 72 characters.

•

LABel / NOLabel: Generate or suppress 128-byte Xerox
standard label.

•

COMpile / SCAn: Compile with output or scan only.

•

SINglebyte / DOUblebyte: Use singlebyte or doublebyte code
and printer carriage control translation files.

•

Vx: LPS PDL version number, x = 10, 2, 35, 3615, 37, 38, 39,
40, 50, 3A, M10.

•

PAPersizes: Paper size to use for PDL VM10, s = USLEGAL /
USLETTER / A4.

•

DATed = d: Date format, d = US / EUROPEAN.

•

PAGinate = p: Lines per page, n = 0, 5 to 999 (0 means no
pagination).

•

OUTpath=p: Base directory for output files, p = ,
default is current directory (Note that ~ is not supported.).

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Troubleshooting

Configuring XJDC/Unix
The configuration file, CONFIG.TXT found in the directory /opt/
XRXnps/bin/, contains default parameters for the invocation of
XJDC. The text file can be edited using any simple text editor.
The first line of the configuration file must not be edited; it contains
XJDC version information. Each subsequent line contains a single
option; any text following the first word, and any invalid options,
are ignored. Options may be repeated or contradicted on following
lines; the last option specified overrides previous options. The
following sample configuration file is provided:
XJDC VM10 PDL Compiler
REPLACE
NODISPLAY
PRINT
TRUNCATE
LABEL
COMPILE
SINGLEBYTE
VM10
PAPERSIZE=USLETTER
DATE=US
PAGINATE=60
OUTPATH =/opt/XRXnps/resources/lcds

XJDC hints and tips

System Guide

•

If the config file needs to be changed, modify the /opt/XRXnps/
XRXXJDC/data/CONFIG.TXT file. Otherwise, the default
setting in the CONFIG.TXT file takes effect.

•

An example for the syntax /opt/XRXnps/bin/XJDC filename
would be: /opt/XRXnps/bin/XJDC /home/XDJCtest/
BASIC.JSL where the filename is represented by /home/
XJDCtest/BASIC.JSL

•

The output files are stored under the OUTPATH directory
which is specified in either /opt/XRXnps/bin/CONFIG.TXT file
or command line. For example, if OUTPATH is /opt/XRXnps/
temp/, then all the output files are put in the directory of /opt/
XRXnps/temp.

•

JSL source files can be edited using the textedit command or
UNIX vi command. The textedit utility is available with the sun
operating system. To invoke the editor, bring up a Terminal
window and type textedit. For example, open a terminal shell
and on the command line, type: textedit BASIC.JSL or vi
BASIC.JSL

•

During the XJDC compilation, if an error is encountered, the
compiler prints the error report to the printer. Ensure the first
7- 17

Troubleshooting
available queue is a PostScript queue.

Output files
Upon compilation of a JSL source file, the XJDC generates the
following:
•

JSL source listing file
.lst or .LST
The filename is the name of the JSL file, excluding path
information. The case of the file extension corresponds with
the case of the file extension of the JSL source file.

•

Resource listing file
.rsc or .RSC
The filename is the name of the JSL file, excluding path
information. The case of the file extension corresponds with
the case of the file extension of the JSL source file.

•

Zero or more PDL object files of types
.JDL .CME

.IDR

.LIB

.PDE

.STK .TST

All filenames are in upper case and are written to the directory
/VM10 where outpath is the output path specified.
Files are overwritten if the REPLACE option is selected;
otherwise they are renamed to $xx where xx is the first two
characters of the file type.
•

A log file containing messages displayed to the screen
XJDC.LOG
The log file is written to the directory in which XJDC/Unix is
installed and is appended at each invocation of XJDC.

Properly ejecting a diskette on a Print Server station
Several problems can arise if you use the eject button on the
floppy disk without first selecting Eject in the software.
To properly and safely eject a floppy diskette (or other mountable,
removable media) perform the following:
Select [Setup] and then [Configuration]. The Setup Configuration
window displays.
1. Select the Peripherals tab.
2. Right-click on the drive entitled “floppy0.”
3. From the right-click menu, select [Eject/Unload]. This
dismounts the floppy media, and protects the platform from
damage caused by attempting to eject the media manually.

7- 1 8

System Guide

Troubleshooting
4. Select [OK] to close the “Removable Media Manager” window.
5. Now use the floppy [Eject] button to eject the floppy diskette.

Remote Services
The Xerox FreeFlow Print Server family provides a host of remote
services via Print Server Remote Services Software. There are
several key components to this service suite along with future
capabilities:
•

Problem Reporting allows administrators to send problem data
to Xerox Service teams for analysis. This service can also be
extended to provide analysis of problems over time to help the
customer optimize system use.

•

Service Requests allow Xerox service personnel to proactively
push automated actions that the Xerox devices would perform
to optimize the customer’s system.

•

Support Access will enable customers to collaborate in
problem solving and share desktops with Xerox Service and
Support teams. This would occur in real time by enabling an
observe/control view of the system.

•

Billing (future capability) will enable Xerox to manage system
meter reads in a consistent and timely manner.

NOTE: Refer to the Remote Services Installation Guide for more
information.

System Guide

7- 19

Troubleshooting

7- 2 0

System Guide

Hints and Tips

8

Hints and Tips
This section describes methods for handling workstation issues,
optimizing job performance, and enhancing image quality.

General
These procedures address workstation display.

Disabling the Solaris Screen Saver
To disable the Solaris Screen Saver:
1. Open a Terminal window.
2. Type the following path: cd /usr/openwin/bin.
3. Type dtpower.
4. Select Yes from the Scheme Confirmation window that opens.
The Power Saver screen is displayed.
5. From the Current Power Saver Scheme pull-down menu,
select Disable.
6. Select OK, and close the Terminal window.

Color Systems
The Xerox FreeFlow® Print Server software takes advantage of
new laser technology and other hardware advances.

Settings for enhanced color output
Set the 200 Line on Queue and calibrate. The 200 Line
produces dramatically better results. Also the level of noise in the
new 200 Line is negligible and produces benchmark results.
Set SWOP Plus Output for CMYK. This simulates the SWOP
press while taking advantage of the digital press gamut.
NOTE: An additional way to improve color output is to use the
profile overrides in Job Properties. This option is available to
systems with override capability.
System Guide

8- 1

Hints and Tips

Color job processing efficiencies
The time required to process a job can depend primarily on four
variables:
•

Time for a client workstation to generate the Page Description
Language (PDL, i.e. PostScript, HP-PCL, TIFF, etc.).

•

Time to transfer the job PDL across the net and be marked as
received by the Xerox FreeFlow Print Server.

•

Time required to RIP the PDL to produce the bit maps that the
print engine can use.

•

Time required to write the RIPped bit maps to the print engine
and generate paper.

Time used to generate the PDL
This variable is strongly influenced by the speed of the client
workstation, the print driver being used by the application, and the
complexity of the pages to be printed.

Time used to transfer PDL
This variable is influenced by the speed of the network connection
between the client workstation and the Xerox FreeFlow Print
Server. It is also impacted by the number of workstations on the
network, by the configuration of the network (that is, the number
and speed of the gateways and routers and by the number of
simultaneous network connections that the Xerox FreeFlow Print
Server has to manage). Finally it is impacted by the complexity of
the pages being printed (i.e. the size of the PDL files being
transferred).

Time required to RIP PDL
This variable is influenced by the efficiency of the PDL to be
RIPed, the complexity of the pages being RIPped, the number and
resolution of images included, and the media/color space
transforms being performed on the data before imaging/printing.

Time required to print PDL
This variable is influenced by the media being used and the paper
path through the printer. Whether the printing is face up or down,
simplex or duplex, all one size or a mix of sizes to be drawn from
different trays all make a difference. In addition, the complexity of
the pages and therefore the number of Image Quality adjustments
that the print engine makes during a job also impact the final
performance of the printer as it generates paper.

8- 2

System Guide

Hints and Tips

Job submission hints
There are a number of ways to analyze the nature of the job being
submitted to optimize performance and maintain image quality.

Number of images
The number and resolution of the images that are embedded
within a job is a big driver of the PDL size and therefore PDL
generation time, data transfer, spool, and RIP performance.
Minimizing the number and/or resolution of embedded images
improve performance.

PostScript preScan and full scan
Under PDL settings the operator has the option to prescan the first
page of the job for DSC comments or to scan the full job before
scheduling.
Normally the operator would click the [Basic] button, that is to scan
the first page, when submitting a PostScript job. However, if the
PostScript files are concatenated, the [Full] button should be used.
This allows all the DSC comments to be scanned before the job is
submitted.

PostScript factory settings
The Adobe factory settings have been updated to better reflect
current technology and performance needs. The new settings
have the greatest impact on VI workflow for the DT75, DT90,
DT61xx and EPS printer families. The impact on the operator is
that they no longer have to manually modify these parameters for
their PS files.
Table 8-1. New Default Settings for PostScript
Resolution

61XX
Family

Highlight
Color

Nuvera
100/120

DT75/90

Entry
Color
(6060)

iGen3

300 X 300
VM
MaxFormCache
MaxFormItem

32 to 48

32 to 48

NA

32 to 48

32 to 96

32 to 96

100,000 to
16,000,00
0

100,000 to
16,000,00
0

NA

100,000 to
16,000,00
0

100,000 to
32,000,00
0

100,000 to
32,000,00
0

100,000 to
16,000,00
0

100,000 to
16,000,00
0

NA

100,000 to
16,000,00
0

100,000 to
32,000,00
0

100,000 to
32,000,00
0

600 X 600
System Guide

8- 3

Hints and Tips
Table 8-1. New Default Settings for PostScript
Resolution

VM
MaxFormCache
MaxForm Item

61XX
Family

Highlight
Color

Nuvera
100/120

DT75/90

Entry
Color
(6060)

iGen3

48 to 64

48 to 64

48 to 64

32 to 64

48 to 96

48 to 96

100,000 to
16,000,00
0

100,000 to
16,000,00
0

100,000 to
16,000,00
0

100,000 to
16,000,00
0

100,000 to
32,000,00
0

100,000 to
32,000,00
0

100,000 to
16,000,00
0

100,000 to
16,000,00
0

100,000 to
16,000,00
0

100,000 to
16,000,00
0

100,000 to
32,000,00
0

100,000 to
32,000,00
0

64 to 64

NA

64 to 64

32 to 64

NA

NA

100,000 to
16,000,00
0

NA

100,000 to
16,000,00
0

100,000 to
16,000,00
0

NA

NA

100,000 to
16,000,00
0

NA

100,000 to
16,000,00
0

100,000 to
16,000,00
0

NA

NA

NA

NA

64 to 64

NA

NA

NA

NA

NA

100,000 to
16,000,00
0

NA

NA

NA

NA

NA

100,000 to
16,000,00
0

NA

NA

NA

1200 X 600
VM
MaxFormCache
MaxFormItem

1200 X 1200
VM
MaxFormCache
MaxFormItem

Ethernet
To keep the network from becoming over loaded with jobs when
several clients are simultaneously submitting and printing, it is
important to have a fairly fast ethernet (100BaseT or faster).

Gateways
If a user has all of the Xerox FreeFlow Print Server gateways
installed and active, performance are less than expected because
the work required to monitor each added gateway and potential
client connection consumes a small portion of the available CPU
time. If this is a problem, you may wish to remove gateways not
8- 4

System Guide

Hints and Tips
being used (i.e. lpr, IPP, SNMP, HTTP, Novell, Appletalk or Token
Ring), keeping only those that are needed.

Job submission order
Job submission order can impact performance. It is suggested
that a job with many pages to be RIPped and a large number of
copies should be submitted at the end of the day if possible. With
the printer paused, the job can then RIP over night. The job then
starts printing at the beginning of the next day and while it is
printing, the Xerox FreeFlow Print Server can process a complex/
difficult job that takes a long time to RIP. As long as the previous
job is still printing when the next job finishes RIPing, the Print
Server can RIP still another job to get even further ahead. In this
way, the print engine itself is never idle waiting for a hard job to
finish RIP.

Job RIP hints
If using the default media/color settings that are pre-loaded on the
controller, the Xerox FreeFlow Print Server process built in color
space transformations to accelerate RIP performance. If you do
any of the following, the color space transformation probably takes
more time and the RIP is slower:
•

Define own media

•

Include input or output ICC color profiles in the PDL file

•

Change any of the system color settings (that is, saturation,
lightness, color adjustments for C,M,Y or K, emulation mode,
etc.)

NOTE: In general, RGB and LAB color space transformations are
slower than CMYK transformations. If the input images of a job
can be created in CMYK color space, then the Xerox FreeFlow
Print Server are able to process the job more efficiently.

Variable data
Variable data job construction is also an important driver of RIP
performance. Jobs that are constructed with a single underlay or
background plane and a small number of variable text or image
overlays run very efficiently. If the same job is constructed with the
underlay constructed from several distinct objects which the Xerox
FreeFlow Print Server is asked to compose on the fly, then the job
is not able to take advantage of the Print Server variable data
performance enhancement. In that case, the job may RIP
significantly slower than the more efficiently constructed job.
For cases where the background/underlay of the variable data job
is composed of 2 or 3 relatively static objects, it is suggested to
have the application create each static combination of objects as a
different underlay. This is more efficient than having the Xerox
FreeFlow Print Server perform the composition. When creating
System Guide

8- 5

Hints and Tips
variable objects to be overlaid on fixed underlays or backgrounds,
it is also important to ensure that the objects are properly cropped
or bounded and at the lowest acceptable resolution. The Print
Server can compose 2 variable data objects of 2 inches by 2
inches and 300 dots/inch resolution about 10-20 times faster than
it could if the same objects were 600 dpi and 8.5x11 inches.

Image Quality (IQ)
Generally the image quality of a base printing system is above
average and the Image Quality (IQ) enhancements filters provided
within the Xerox FreeFlow Print Server is unnecessary. If you wish
to improve output IQ, the Print Server provides separate controls
for enabling Anti Aliasing, Trapping, and Intelligent Black
Overprint.
Disabling all three of these IQ filters improves performance. If you
are printing only a small number of copies, the expected increase
in RIP time is visible as a significant fraction of the total job
processing time.
When printing documents with a large a number of copies, then
the majority of the processing time is devoted to the actual printing
and the RIP performance decrease is less visible (a smaller
fraction of the total job time). You should examine the Xerox
FreeFlow Print Server printed output with the IQ enhancing filters
enabled and disabled and decide whether the IQ improvement is
worth the performance drop for this particular job.
On DC 2045/2060/6060/5252 and 8000 there are certain
scenarios in which the printer will cycle down and do an Image
Quality (IQ) adjustment. The percent area coverage of the page
(that is, amount of image/text written on the page) also effects the
number of IQ adjustments that the printer makes. A standard letter
size page (8.5x11 inches) is about 21.6x27.9 cm or about 603.5
square cm.
If the text and images written to a page cover more than about 250
square cm (about 40% of the page), then the print engine
automatically generates IQ adjustments.
If you find that a particular document seems to take a long time to
print because of IQ adjustments, improve performance by
simplifying the page. For example, the text and images on the
page might be downsized to cover less than 40% of the viewable
area of the paper and the performance may improve because the
printer does fewer IQ adjustments.
The DC 2045/2060/6060 print engine also performs IQ
adjustments if a difficult job is being processed and RIP falls
behind the print output. If this occurs, the print engine will cycle
down for a few seconds while the RIP catches up and then it
performs an IQ adjustment which takes anywhere from 5-95
seconds. During the IQ adjustment, the printer does not print
anything. However, the RIP continues and be slightly ahead. As

8- 6

System Guide

Hints and Tips
soon as the printer finishes the IQ adjustment it prints all of the
RIPped pages and catch up with the printer.

Job printing hints
The DC 6060 print engine cycles down on certain operations such
as on tray/bank switches or between jobs. Each cycle may take
10-40 seconds to complete before the print engine is ready to print
again.
To avoid unnecessary print engine cycling, you can perform the
following steps:
•

Disable finishing, slip-sheets and offset stacking.

•

Disable banner sheets when making multiple copies of a job.

•

Avoid media tray switches by constructing the job to use only a
single size, color, and weight of paper and by ensuring before
running a job that the currently active tray has enough media
loaded to print the entire job.

Skipped pitches
To stop the cycle of skipped pitches and cycle the print engine
down, perform one of the following to improve the overall job
performance:
1. Process the job in N-1 order rather than 1-N order. This forces
the job to be completely RIPed before the print engine is
started up. When the print engine starts it consumes pages at
60 ppm until all pages are printed.
2. The user could pause the printer (the green button on the
Xerox FreeFlow Print Server interface) until a large number of
pages in the job have been RIPed. If the user then resumes
the printer at the right time (some time before the whole job is
RIPed), the print engine prints all of the queued pages and the
controller simultaneously finishes RIPing the remainder of the
job. To do this successfully, the user needs to watch and
compute the rate that the Xerox FreeFlow Print Server is
RIPing at. If you know how many pages are in the job, then
knowing that the printer generates paper at 60 ppm, you can
compute how far from the end of the job to release the printer
so that RIP and print finish at the same time.

PCI channel interface PWB trace capture
Load the PCI Channel Interface PWB Trace command when
software is installed and the PCI Channel Interface PWB is
detected. This procedure is usually performed at the request of
Software Engineering or as part of a SPAR package.

System Guide

8- 7

Hints and Tips

Perform a trace
To start the trace, perform the following:
1. Login as Administrator.
2. Select [System - Online Manager].
3. Select:
4. Channel Gateway - Enable
5. Input Device - Online
6. Input Control - Start
7. Submit a job from the host.
8. After the job is completely received by the Controller, select
Input Control - End.
9. Open a Terminal window.
10. Type cd /opt/XRXnps/XRXgrpset/bin and press .
11. Type ./dspTrc > FileName.txt and press .
12. Type ls -l and press  to see the new file and the file
size.
13. If the file size is greater than 1.44 MB, type compress
FileName.txt and press . If the file size is less than
1.44 MB, go to “Export the trace file to floppy”.

Export the trace file to floppy
To export the trace file to a floppy, perform the following:
1. Insert a blank, formatted floppy into the floppy drive.
2. Type volrmmount -i and press .
3. If you used the “compress” command above, type cp
FileName.txt.Z /floppy/floppy0 and press . If you did
not use the “compress” command above, type cp
FileName.txt /floppy/floppy0 and press .
4. Type eject and press .

8- 8

Utility

Change Description

Focus

/opt/XRXnps/bin/setascii decomposer

Forced ASCII files through
designated decomposer (that is,
ASCII through PCL). Implemented
in queue manager in 2.1

Black and
white

/opt/XRXnps/bin/setfifomode

Enables FIFO job reception mode
in front end of system.

Both

System Guide

Hints and Tips
Utility

Change Description

Focus

/opt/XRXnps/bin/setFontSize

In 3.1, allows user to set the font
size on the main GUI to a larger
and more visible size.

Both

/opt/XRXnps/bin/setimagepath

Disables/Enables Xerox Image
Path. any problems that
necessitate using this utility should
be reported to Xerox development
ASAP.

Color

/opt/XRXnps/bin/
setlcdsDJDEsemicolon

Allows for correct printing of a
DJDE that has the incorrect
termination of;END; instead
of,END, (J11patch compatibility).

Both

/opt/XRXnps/bin/setcddsDJDEspimm

Enables the system to ignore 0x)b
in between DJHDE begin records
(J11 patch compatibility).

LCDS

/opt/XRXnps/bin/setlcdsPmodeSwop

Disables/enables swopping of
BEGIN values when there was a
page orientation switch (J11 patch
compatibility.

LCDS

/opt/XRXnps/bin/setlpcopycount

Default is to ignore an LPR Copy
Count of 1. Utility to set lpr to
accept a copy count of 1.

LCDS

/opt/XRXnps/bin/setpapdbootswitch

Sets Appletalk behavior for
AdboePS8.6 foreground job
problem if font list is large.

Both

/opt/XRXnps/bin/setsetlineterm
/opt/XRXnps/bin/setsetpclcontrol
(Option1)

Sets the default PCL decomposer
line termination mode (that is,
CR.LF). Use “setpclcontrol” tool in
3.1.

Black and
white

/opt/XRXnps/bin/setpclcontrol
(Option2)

PCL custom size factory default
script allows the Xerox FreeFlow
Print Server to better match HP’s
variations on customer size
imaging.

Black and
white

/opt/XRXnps/bin/setpclcontrol
(Option3)

PCL saves resources function.
Gives capability to save pcl
resource from memory to disk on a
job by job basis.

Black and
white

/opt/XRXnps/bin/setVPSoption

On the socket gateway mainframe
echo commands are stripped by
default. If non VPS streaming
clients are being used, this utility
must be run to avoid data loss.

Black and
white

System Guide

8- 9

Hints and Tips
Utility

Change Description

Focus

/opt/XRXnps/bin/setBind128

Enables you to bind 128 pages.

Black and
white

/opt/XRXnps/bin/setpdfsuppresscsa

When PDF files are created with
Adobe Acrobat Distiller 5.0 and
above, the output may have color
management applied by default.
This results in text printing as
halftoned images. The Xerox
FreeFlow Print Server is rendering
the file correctly, however, this is
often not a desired output.

Black and
white

/opt/XRXnps/bin/
setpantonetoprocess

This script determines how
pantone calls are handled by the
Xerox FreeFlow Print Server.

Color

/opt/XRXnps/bin/setpdfbinarycheck

Enables/Disables PDF binary
check. System default is enabled.
If you disable it, PDF performance
may be impacted.

Both

/opt/XRXnps/bin/setsweepdither

Enables/Disables sweep dither
level. Customer jobs that contain
Sweeps that are created with PS
Level 3 Printer Driver using the
SmoothSHading PostScript
operator may exhibit Contours
when printed on the Xerox
FreeFlow Print Server. Default is
on and set to 1.

Color

/opt/XRXnps/bin/setonesideduplexat
devicedeact

This utility command allows a
combination of duplex and simplex
subset finishing.

Both

Disabling the utility causes the
Xerox FreeFlow Print Server
PostScript decomposer to ignore
the commands to eject a duplex
page as a one-sided page. The
entered job prints in duplex mode.
This is the current default behavior
of the decomposer.
Enabling the utility, the
decomposer prints in simplex
when it encounters the appropriate
PostScript command that
deactivates duplex mode. The
resulting output is a combination
of duplex and simplex pages.
8- 1 0

System Guide

Hints and Tips
Utility

Change Description

Focus

/opt/XRXnps/bin/
setobjectonwhitetagging

Enables/Disables tagging of
stroke objects on a white
background.

Color

/opt/XRXnps/bin/set6060streaming

This option enables 6060 job
streaming.

6060

Option 0 - Jobs are not streamed
to 6060 (fast).
Option 1 - Jobs are streamed to
6060 (slow).

System Guide

8- 11

Hints and Tips

8- 1 2

System Guide



File Type                       : PDF
File Type Extension             : pdf
MIME Type                       : application/pdf
PDF Version                     : 1.3
Linearized                      : Yes
Modify Date                     : 2007:03:23 17:03:13Z
Create Date                     : 2007:03:23 17:03:13Z
Page Count                      : 112
Creation Date                   : 2007:03:23 17:03:13Z
Mod Date                        : 2007:03:23 17:03:13Z
Producer                        : Acrobat Distiller 5.0.5 (Windows)
Author                          : US00N20G
Metadata Date                   : 2007:03:23 17:03:13Z
Creator                         : US00N20G
Title                           : sysgd_5_0.book
Page Mode                       : UseOutlines