Xerox Phaser 3320 Users Manual User_guide

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Version 1.1
December 2013

Xerox Phaser 3320DN/3320DNI
User Guide

©2013 Xerox Corporation. All rights reserved, Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United
States and/or other countries.
Document version 1.1: December 2013

Table of Contents
1

Getting Started
Machine Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Powering on the Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Control Panel Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Menu Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Media Output Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
General Care and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Further Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Print
Printing using Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Xerox Easy Printer Manager (EPM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wireless Setting Program (Phaser 3320DNI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SetIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing using Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing using Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing using Unix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

CentreWare Internet Services
Using CentreWare Internet Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

24
45
46
48
49
52
54

58
59
60
62
63
64

Paper and Media
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Setting Paper Size and Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Media Guidelines and Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Machine Features and Setups
Accessing the Feature and Setup Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Feature Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Setup Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Xerox Phaser 3320DN/3320DNI
User Guide

General Care and Troubleshooting
General Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Further Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Specifications
Machine Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Print Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Network Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Safety
Notices and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Safety Labels and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Operational Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Basic Regulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Material Safety Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Product Recycling and Disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Energy Program Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Environment, Health and Safety (EH&S) Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Index

Xerox Phaser 3320DN/3320DNI
User Guide

Getting Started

This chapter includes:
• Machine Overview on page 6
• Powering on the Machine on page 8
• Control Panel Overview on page 9
• Menu Overview on page 10
• Reports on page 12
• Software on page 13
• Loading Paper on page 14
• Media Output Locations on page 18
• General Care and Consumables on page 20
• Further Assistance on page 21

Xerox Phaser 3320DN/3320DNI
User Guide

Machine Overview

Machine Overview
Before you use your machine, take some time to familiarize yourself with the various features and
options.

Front View
1

2
10

8
3

Output Tray

Paper Tray 1

Control Panel

Bypass Tray

Control Board Cover

Bypass Tray Extension

Front Cover

Bypass Tray Width Guides

Paper Level Indicator

Output Tray Support

Paper Tray 2 (Optional)

Xerox Phaser 3320DN/3320DNI
User Guide

Machine Overview

Rear View

1
2

7
3
4
5

Network Port

Duplex Unit

USB Port

Rear Door

Power Switch

Paper Tray Rear Cover

Power Receptacle

Product Configurations
Component

Phaser 3320DNI

Phaser 3320DN

Paper Tray 1 (250 sheets)

Standard

Bypass Tray (50 sheets)

Standard

Paper Tray 2 (520 sheets)

Optional

Network Printing

Standard

USB Port

Standard

128MB Memory

Standard

256MB Additional Memory Expansion

Optional

Wireless Enabled

Standard

Not Applicable

Xerox Phaser 3320DN/3320DNI
User Guide

Powering on the Machine

Powering on the Machine
The On/Off switch and the power cable socket are at the rear of the machine.
1. Connect the AC Power Cord 1 to the machine and a
power outlet. The power cord must be plugged into a
2
grounded power socket.
2. Press the ON/OFF 2 switch to the ON (I) position.
1

Power Save

This machine contains advanced energy conservation
technology that reduces power consumption when it is not in active use.
• When the printer does not receive data for an extended period of time, the Power Save mode
becomes active and power consumption is automatically lowered.
•

Press the Power Save button

to select the Power Save mode immediately.

To restore the machine to a normal state, press the Power Save button.

Powering off the Machine
There are two ways to switch the machine off:
• Press the ON/OFF switch to the (O) position.
• Press the Power Save button and use the arrow buttons on the control panel to select Power
Down and then press OK.

Xerox Phaser 3320DN/3320DNI
User Guide

Control Panel Overview

Control Panel Overview
1

3
4

5
6

Display Screen: Displays the current machine status
and prompts during an operation.
1

Arrows: The up/down and left/right arrows are used to
scroll through the options available in the selected
menu, and to increase or decrease values.
OK: Confirms the selection on the screen.

Menu: Enters Menu Mode and enables you to access
options and settings.

Back: Used to go back one level in the menu.
Power Save: Sends the machine into Power Save
mode or Power Down. Press the button again to restart
the machine.
Stop: Pressing the Stop button stops an operation at
any time.
Status / Wireless LED: The color of the LEDs indicates
the machine’s current status. For more information
refer to Status / Wireless LED on page 93.

Note: The Wireless LED applies to the Phaser
3320DNI only.

Xerox Phaser 3320DN/3320DNI
User Guide

Menu Overview

Menu Overview
The control panel provides access to various menus. These menus can be accessed by pressing the
Menu button and using the arrow buttons to navigate to the menu item you require and pressing OK.

Selecting Menu Items
Press the Menu Button on the control panel.
Press the Up/Down arrow buttons to scroll through the menu items. Press OK to select the menu
item.
Press the Right/Left arrow buttons to scroll to a menu option in the selected menu item. Press OK
to select the menu option.

•
•
•

Entering Alphanumeric Characters
As you perform various tasks, you may need to enter alphanumeric characters. For example, when
entering a margin measurement. When this is required, the arrow keys are used as follows:
• UP Key: Increases the character code (A -> B -> C …)
• Down Key: Decreases the character code (C -> B -> A…)
• Right Key: Moves to the next input field
• Left Key: Deletes the last character
• OK Key: Enters the current input

Feature Menu
You can change the settings for various feature options within the print environment to meet your
preferences and needs. A password may be required to access and change these settings.
The following table shows the available options for each menu item. For more detailed information
refer to Machine Features and Setups on page 75.
Information
•
•
•
•
•
•
•
•
•

Menu Map
Configuration
Supplies info.
Demo Page
PCL Font
PS Font
EPSON Font
Stored Job
Usage Counters

Layout

Paper

• Orientation
• Common Margin:

• Quantity
• Bypass Tray/Tray
1 & 2: Paper Size
and Type
• Paper Source
• Bypass Mode

- Simplex Margin
- Duplex Margin
- Binding Margin

•
•
•
•

Bypass Tray
Tray X
Emulation Margin
Duplex

Graphic
• Resolution
• Darken Text

Job Manage
• Active Job
• Stored Job
• File Policy

Note: Some menu options may be unavailable depending on your machine configuration and
whether the machine is in the Ready state.
10

Xerox Phaser 3320DN/3320DNI
User Guide

Menu Overview

Setup Menu
The Setup menu enables you to customize options which are specific to the machine, such as
Language and Power Save and Emulation settings. A password may be required to access and change
these Setup settings.
You may also set up the network using the machine's display screen. Before doing that, you must have
the relevant information concerning the type of network protocols and computer system you use. If
you are not sure which setting to use, contact your System Administrator to configure this machine on
the network. A password may be required to access and change the Network Setups.
The following table shows the available options for each menu item. For more detailed information
refer to Machine Features and Setups on page 75.
System Setup
•
•
•
•
•
•
•
•
•
•
•
•
•
•

Language
Power Save
Wakeup Event
Auto Continue
Paper Subst.
Paper Mismatch
Tray Chaining
Default Paper
Metric Default
Altitude Adj.
Line Term.
Job Timeout
Config. Page
Maintenance
- Supplies Info
- Toner Low Alert
• Toner Save
• Earth Smart
• Clear Setting

Emulation
• Emulation Type
• Setup:
• Setup-PCL
- Typeface
- Symbol
- Courier
- Pitch
- Lines
- Wide A4
• Setup-Postscript
• Setup-EPSON/IBM
- Font
- Character Set
- Character Tab
- Pitch
- LPI
- Autowrap

Network Setup
•
•
•
•

•
•
•
•
•

TCP/IP(IPv4)
TCP/IP(IPv6)
Ethernet Speed
802.1x
- Off
- On
Wireless (Phaser 3320DNI only)
Clear Setting
Network Conf.
Net. Activate
HTTP Activate

Note: Some menu options may be unavailable depending on your machine configuration. You
may be required to enter a password before making setup changes.

Xerox Phaser 3320DN/3320DNI
User Guide

Reports

Reports
Various reports can be printed to provide information about your machine.
1. Select the Menu button on the control panel.
2. Use the up/down arrows to scroll to the Information menu and select OK.
3. Use the up/down arrows until the report you require displays and select OK.
4. Select OK to print the report.
The following reports can be printed:
Report

Description

Menu Map

Prints the menu map which shows the layout and current settings of this
machine.

Configuration

This report provides information about your machine setup, including
the serial number, IP Address, installed options and the software
version.

Supplies Info

Prints the supplies information page.

Demo Page

The demo page is printed to check the quality of the print.

PCL Font

Prints the PCL font list.

PS Font

Prints the PS font list.

EPSON Font

Prints the EPSON font list.

Stored Job

Prints the stored job list.

Usage Counters

This list shows the number of impressions made on the machine. The list
includes:
• Total Impressions
• Black Impressions
• Black Printed Impressions
• Sheets
• 2 Sided Sheets
• Printed Sheets
• Printed 2 Sided Sheets
• Black Printed Sheets
• Black Printed 2 Sided Sheets
• Maintenance Impressions
• Black Maintenance Impressions

Note: Some options may be unavailable depending on your machine configuration.

Xerox Phaser 3320DN/3320DNI
User Guide

Software

Software
After you have set up your machine and connected it to your computer, you must install the printer
software. The software is supplied on the CD delivered with your machine, or can be downloaded from
www.xerox.com. The following software is provided:
CD
Printer
Software
CD

OS
Windows

Contents
• Printer Driver: Use the printer driver to take full advantage of your
printer’s features. PCL6, Postscript and XPS drivers are provided.
• Xerox Easy Printer Manager (EPM): Conveniently combines access to
device settings, printing environments and the launch of applications
such as Xerox CentreWare Internet Services into one location.
Note: Login is required to change Printer Settings.
• Wireless Setting Program: When installing the Phaser 3320DNI you can
use the Wireless Setting program that was automatically installed with
the printer driver to configure the wireless settings.
• SetIP program: A utility program allowing you to select a network
interface and manually configure the addresses for use with the TCP/IP
protocol.

Printer
Software

Linux

• Printer Driver: Use this driver to take full advantage of your printer’s
features.
Note: Linux software is available on xerox.com only.

Printer
Software

Unix

• Printer Driver: Use this driver to take full advantage of your printer’s
features.
Note: Unix software is available on xerox.com only.

Printer
Software
CD

Macintosh

• Printer Driver: Use this driver to take full advantage of your printer’s
features.
• SetIP program: A utility program allowing you to select a network
interface and manually configure the addresses for use with the TCP/IP
protocol.
• Smart Panel: This utility enables remote management, displaying toner
levels, printer status and problem alerts.

Xerox Phaser 3320DN/3320DNI
User Guide

Loading Paper

Loading Paper
Paper Tray 1 and Paper Tray 2 (optional)
The paper level indicator on the front of trays 1 and 2 shows
the amount of paper currently left in the tray. When the tray
is empty, the indicator is completely lowered as shown in the
illustration: 1 shows full, 2 shows empty. Paper tray 1
can hold up to 250 sheets and paper tray 2 (optional) can
hold up to 520 sheets of 20 lb (80 g/m2) paper. For more
media specifications, refer to Media Specifications on
page 119.

To load the paper:
1. Pull out the paper tray and load paper into the tray, print
side down. Do not fill above the Maximum Fill line
indicated by the symbol
.

Slide the paper length guide until it lightly touches the
end of the paper stack.

Xerox Phaser 3320DN/3320DNI
User Guide

Loading Paper

4.
5.

Position the side guide by squeezing the lever and sliding
it towards the stack of paper, until it gently touches the
side of the stack.
Insert the paper tray into the machine.
After loading paper in the paper tray, set the paper size
and type using the control panel. For information about
setting the paper size and type on the control panel, refer
to Setting Paper Size and Type on page 70.
When printing from your computer, ensure you select
Size on the driver Paper tab to specify the correct paper
size and type. Not confirming the paper details may
result in printing delays. For information about setting
the paper size and type in the printer driver, refer to Paper Tab on page 38.
Note: The settings made from the printer driver on your computer override the settings on the
control panel.

For more information on loading paper, refer to Paper and Media on page 65.

Bypass Tray
The bypass tray is located on the front of your machine. It can be closed when not in use, making the
product more compact. Use the bypass tray to print transparencies, labels, envelopes or postcards in
addition to making quick runs of paper types or sizes that are not currently loaded in the main paper
tray.
The bypass tray can hold a maximum of 50 sheets of 20 lb (80 g/m²) bond paper, 5 transparency
sheets or 5 envelopes.
1. Lower the bypass tray 1 and unfold the paper support
extension 2 .
2. Prepare a stack of paper for loading by flexing or fanning
it back and forth. Straighten the edges on a level surface.
2
Remove any curl on postcards, envelopes and labels
before loading them into the bypass tray.
1
When using the bypass tray for special media it may be
necessary to use the rear door for the output. For further
information refer to Media Output Locations on page 18.
Note: The rear door output can only be used for simplex jobs. Duplex printing with the rear door
open will cause paper jams.

Xerox Phaser 3320DN/3320DNI
User Guide

Loading Paper

Load the print material between the width guides with
the print side facing up.
Note: Hold transparencies by the edges and avoid
touching the print side.

Adjust the paper guide to the width of the stack of print
material. Ensure you have not loaded too much print
media. The stack should be below the Maximum Fill line
indicated by the symbol
.
When printing from your computer, ensure you select
Size on the driver Paper tab to specify the correct paper
size and type. Not confirming the paper details may
result in printing delays. For information about setting
the paper size and type in the printer driver, refer to
Paper Tab on page 38.

Note: The settings made from the printer driver on your computer override the settings on the
control panel.
6.

After printing, remove any unfed paper and close the bypass tray.

Duplex Unit
The duplex unit is preset to either Letter size or A4 depending on your country. To change the size of
the duplex unit, follow the instructions below.
1. Pull the duplex unit out of the machine.

Adjust the guides to match the size of paper you will be
using.

Xerox Phaser 3320DN/3320DNI
User Guide

Loading Paper

Insert the duplex unit back into the machine, aligning
the edges of the unit with the feed grooves on the inside
of the machine. Make sure the duplex unit is fully pushed
in.

Xerox Phaser 3320DN/3320DNI
User Guide

Media Output Locations

Media Output Locations
The machine has two output locations:
• Output tray (face down) 1 up to a maximum of 150
sheets of 20 lb (80 g/m²) paper.

•

Rear door (face up)
output only.

one sheet at a time for 1-sided

The machine sends output to the output tray by default. If special media such as envelopes print out
with wrinkles, curl, creases or black bold lines, the rear door should be used for the output. Open the rear
door and keep it open while printing one sheet at a time.
Note: The rear door output can only be used for simplex jobs. Duplex printing with the rear door
open will cause paper jams.

Using the Output Tray
The output tray collects printed paper face down, in the order in which the sheets were printed. The
output tray should be used for most jobs. When the output tray is full, a message displays on the
control panel.

Xerox Phaser 3320DN/3320DNI
User Guide

Media Output Locations

To use the output tray, make sure that the rear door is closed.
Notes:
•
•
•

To reduce paper jams, do not open or close the rear door while the printer is printing.
If paper coming out of the output tray has problems, such as excessive curl, try printing
to the rear door.
The rear door output can only be used for simplex jobs. Duplex printing with the rear
door open will cause paper jams.

Using the Rear Door
When using the rear door, paper comes out of the machine
face up. Printing from the bypass tray to the rear door
provides a straight paper path and might improve the output
quality when printing on special media. Whenever the rear
door is open, the output is delivered there.
Note: The rear door output can only be used for simplex
jobs. Duplex printing with the rear door open will cause
paper jams.
CAUTION: The fuser area inside the rear door of your
machine becomes very hot when in use. Take care when
you access this area.

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User Guide

General Care and Consumables

General Care and Consumables
There is only one customer replaceable consumable in the machine, the print cartridge. To place an
order for Xerox consumables, please contact your local Xerox Representative giving your Company
Name, product number and the machine serial number. Supplies can also be ordered from
www.xerox.com, refer to Support on page 64 for further information.
The machine’s serial number is located on the inside of the front door on the machine and is printed on
the configuration report. For further information about locating the serial number, please refer to
Locating the Serial Number on page 116.

Print Cartridge
To avoid print quality problems resulting from worn parts and
to maintain your machine in top working condition, the print
cartridge will need to be replaced after printing the specified
number of pages or when the life span of the cartridge has
expired.
The machine will display a message when the print cartridge
needs to be replaced. Only replace the cartridge when a
message instructs you to do so or when instructed by a Xerox
representative. To replace the print cartridge, follow the
instructions provided within this guide or with the
consumable.
To replace the print cartridge, refer to General Care and
Troubleshooting on page 87. To purchase a new print
cartridge, contact your local Xerox representative or authorized dealer. Supplies can also be ordered
from www.xerox.com, refer to Support on page 64 for further information.

Cleaning Tasks
Performing regular cleaning activities ensures the machine is kept free of dust and debris. The machine
covers and control panel should all be cleaned using a soft lint-free cloth, lightly dampened with water.
Remove any residue with a clean cloth or paper towel.
For further information on maintenance tasks, refer to General Care and Troubleshooting on page 87.

Xerox Phaser 3320DN/3320DNI
User Guide

Further Assistance

Further Assistance
For any additional help visit our customer web site at www.xerox.com or contact the Xerox Support
Center quoting the machine serial number.
The machine’s serial number is located on the inside of the front door on the machine and is printed on
the configuration report. For further information about locating the serial number, please refer to
Locating the Serial Number on page 116.

Xerox Support Center
If a fault cannot be resolved by following the display instructions, check Error Messages on page 101. If
the difficulty persists, contact the Xerox Support Center. The Xerox Support Center will want to know
the nature of the problem, the machine serial number, the fault code (if any) plus the name and
location of your company.

Documentation
Most answers to your questions will be provided by the documentation that is supplied with your
machine or on the Software and Documentation CD supplied with your machine. Alternatively you can
access the documents from www.xerox.com/support.
• Installation Guide - contains information about installing the machine.
• User Guide (this document) - contains instructions and information about all the features on the
machine.
• System Administration Guide - provides detailed instructions and information about connecting
your machine to the network and installing optional features.

Xerox Phaser 3320DN/3320DNI
User Guide

Further Assistance

Xerox Phaser 3320DN/3320DNI
User Guide

The Xerox Phaser 3320DN/DNI produces high quality prints from electronic documents. You can access
the printer from your computer by installing the appropriate printer driver. To access the many printer
drivers which can be used with your machine, refer to the Drivers CD or download the latest versions
from the Xerox website at www.xerox.com.
This chapter includes:
• Printing using Windows on page 24
• Xerox Easy Printer Manager (EPM) on page 45
• Wireless Setting Program (Phaser 3320DNI) on page 46
• SetIP on page 48
• Printing using Macintosh on page 49
• Printing using Linux on page 52
• Printing using Unix on page 54

Xerox Phaser 3320DN/DNI
User Guide

Printing using Windows

Printing using Windows
The following provides an overview of the print procedure and features available when printing using
Windows.

Install Printer Software
You can install the printer software for local printing and network printing. To install the printer
software on the computer, perform the appropriate installation procedure depending on the printer in
use.
A printer driver is software that lets your computer communicate with your printer. The procedure to
install drivers may differ depending on the operating system you are using. All applications should be
closed on your PC before beginning installation.
You can install the printer software for a local, networked or wireless printer using the typical or custom
method. For further information refer to the System Administrator Guide.

Local Printer
A local printer is a printer directly attached to your computer using a printer cable, such as a USB cable.
If your printer is attached to a network, refer to Networked Printer on page 26.
Note: If the “New Hardware Wizard” window appears during the installation procedure, select
Close or Cancel.
1.
2.

Make sure that the printer is connected to your computer and powered on.
Insert the supplied CD-ROM into
your CD-ROM drive. The CD-ROM
should automatically run, and an
installation window appear.
• If the installation window
does not appear, select the
Start button and then Run.
Type X:\Setup.exe,
replacing “X” with the letter
which represents your drive
and select OK.
• If you use Windows Vista,
select Start > All programs
> Accessories > Run, and
type X:\Setup.exe. If the
AutoPlay window appears in
Windows Vista, select Run
Setup.exe in the Install or run program field, and select Continue in the User Account
Control window.
Select Install Software.

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Printing using Windows

Select Typical installation for a
local printer and follow the
wizard instructions to install the
local printer.

If your printer is not already connected to the computer, the Connect Device screen will appear.
After connecting the printer, select Next.
Note: If you don’t want to
connect the printer at this time,
select Next and then No on the
following screen. Then the
installation will start and a test
page will not be printed at the
end of the installation.

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Printing using Windows

After the installation is finished,
select Finish.

If your printer is connected to the
computer, a Test Print page will be
printed. If the Test Print operation is
successful, continue on to Print
Procedure on page 34 in this
document. If the print operation
failed, refer to Troubleshooting on
page 93.

Networked Printer
When you connect your printer to a network, you must first configure the TCP/IP settings for the
printer. After you have assigned and verified the TCP/IP settings, you are ready to install the software
on each computer on the network.
1. Make sure that the printer is connected to your network and powered on. For details about
connecting to the network, refer to the System Administrator Guide.
2. Insert the supplied CD-ROM into
your CD-ROM drive.
The CD-ROM should
automatically run, and an
installation window appears.
• If the installation window
does not appear, select the
Start button and then Run.
Type X:\Setup.exe,
replacing “X” with the letter
which represents your drive
and select OK.
• If you use Windows Vista,
select Start > All programs
> Accessories > Run, and
type X:\Setup.exe. If the
AutoPlay window appears in Windows Vista, select Run Setup.exe in the Install or run
program field, and select Continue in the User Account Control window.
3. Select Install Software.

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Printing using Windows

Select Typical installation for a
network printer and click Next.
Note: For custom install
instructions, see Custom
Installation on page 29.

Select the required Printer Port. If
TCP/IP Port is selected, select
your printer from the list and click
Next. Click Update to refresh the
list.To select a different port go
to the next step, otherwise follow
the wizard instructions to install
the printer.

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User Guide

Printing using Windows

Select the required Printer Port. If
Shared Printer (UNC) is selected,
type in the name of the shared
network printer and select
Next.To select a different port go
to the next step, otherwise follow
the wizard instructions to install
the printer.

If Add TCP/IP Port is selected,
enter the Printer Name or the
assigned IP address and a port
name for the desired device. Click
Next and follow the wizard
instructions to install the printer.

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User Guide

Printing using Windows

After the installation is finished,
select Finish.

If your printer is connected to the
network, a Test Print page will be
printed. If the Test Print operation is
successful, continue on to Print
Procedure on page 34 in this
document. If the print operation
failed, refer to Troubleshooting on
page 93.

Custom Installation
With the custom installation, you can choose individual components to install.
1. Make sure that the printer is
connected to your computer and
powered on.
2. Insert the supplied CD-ROM into
your CD-ROM drive.The CD-ROM
should automatically run, and an
installation window appears.
• If the installation window
does not appear, select the
Start button and then Run.
Type X:\Setup.exe,
replacing “X” with the letter
which represents your drive
and select OK.
• If you use Windows Vista,
select Start > All programs
> Accessories > Run, and type X:\Setup.exe. If the AutoPlay window appears in Windows
Vista, select Run Setup.exe in the Install or run program field, and select Continue in the
User Account Control window.
3. Select Install Software.

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User Guide

Printing using Windows

4.
5.

Select Custom installation.
Select Next.

Select the desired Printer Port
and follow the instructions to
select your printer or enter your
printer details. Click Next.
Note: If your printer is not
already connected to the
computer, the Connect Device
window will display, refer to the
next step.

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Printing using Windows

Connect the printer and select
Next.
If you don't want to connect the
printer at this time, select Next,
and then No on the following
screen. Then the installation will
start and a test page will not be
printed at the end of the
installation.
Note: The installation window
that appears in this User Guide
may differ depending on the
printer and interface in use.

Select the components to be
installed and select Next. You
can change the desired
installation folder by selecting
Browse.
9. After the installation is finished,
a window asking you to print a
test page appears. If you choose
to print a test page, select the
checkbox and select Next.
Otherwise, just select Next.
10. If the test page prints out
correctly, select Yes. If not, select
No to reprint it.

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Printing using Windows

11. Select Finish.

Wireless Printer (Phaser 3320DNI)
When you connect your printer to a network, you must first configure the TCP/IP settings for the
printer. After you have assigned and verified the TCP/IP settings, you are ready to install the software
on each computer on the network.
Note: If you choose a wireless connection for your printer, you cannot use a wired connection at
the same time.
1.
2.

Make sure that the printer is connected to your computer with a usb cable and powered on. For
details about connecting to the network, refer to the System Administrator Guide.
Insert the supplied CD-ROM into
your CD-ROM drive.
The CD-ROM should
automatically run, and an
installation window appears.
• If the installation window
does not appear, select the
Start button and then Run.
Type X:\Setup.exe,
replacing “X” with the letter
which represents your drive
and select OK.
• If you use Windows Vista,
select Start > All programs
> Accessories > Run, and
type X:\Setup.exe. If the
AutoPlay window appears in Windows Vista, select Run Setup.exe in Install or run program
field, and select Continue in the User Account Control window.
Select Install Software.

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User Guide

Printing using Windows

Select Wireless Setup and follow
the wizard instruction to select
and install the printer.

If your printer is not already
connected to the computer, the
Connect Device screen will
appear. After connecting the
printer, select Next and follow
the wizard instruction to install
the printer.

After the installation is finished,
select Finish.

Xerox Phaser 3320DN/DNI
User Guide

Printing using Windows

Print Procedure
Documents can be printed from your computer using the printer drivers supplied. The printer driver
must be loaded on each PC which uses the machine for printing.
Note: Some options may be unavailable depending on your machine configuration.
1.
2.
3.

4.
5.

Select Print in your application.
From the Printer: Name drop
down menu, select your machine.
Select Properties or Preferences
to make your print selections on
the individual tabs. For more
information refer to the
following:
• Basic Tab on page 35
• Paper Tab on page 38
• Graphics Tab on page 39
• Advanced Tab on page 40
• Earth Smart Tab on page 43
• Xerox Tab on page 44
Select OK to confirm your
selections.
Select OK to print your document.

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Printing using Windows

Basic Tab
The Basic tab provides selections for
the print mode to use and options to
adjust how the document appears on
the printed page. These options
include orientation settings, quality
settings, layout options and doublesided printing settings.
Note: Some options may be
unavailable depending on your
printer model and configuration.

Print Mode
The Print Mode drop down menu
enables selection of various job types.
Note: Not all job types are
available, depending on your
model and machine
configuration.
•

•
•

Normal: This is the default print
mode and is used for printing
without saving the print file in
memory.
Sample: Useful when printing more than one copy. Allows you to print one copy first, and the rest
of the copies later when they have been checked.
Secure: This mode is used for printing confidential documents. A pop-up screen enables you to
enter a job name, user ID and a 4-digit password. At the machine, re-enter the password to release
the job for print.

Printing a Secure Job
At the machine:
1. Select the Menu button on the control panel.
2. Press the down arrow button to scroll to Job Manage. and press OK.
3. Press the down arrow button to scroll to Stored Job and press OK.
4. Press the down arrow button to scroll to your job and press OK to select the job.
5. Enter your 4 digit pin by pressing the up arrow button to select the required number, then select
the right arrow button to get to the second number in your pin.
6. Continue pressing the up arrow to select the number and the right arrow to move across until you
have entered all 4 numbers.
7. Select OK.
8. The Print option appears. If you select the down arrow you have the option to Delete the job if
you wish.

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User Guide

Printing using Windows

9. To print the job, select Print and press OK.
10. The Copies menu appears. Press the up arrow to enter the required number of copies and press
OK.
11. The Print menu appears with No as the option - press the down arrow to select Yes.
12. Press OK. Your document prints.

Orientation
Orientation allows you to select the direction in which information is
printed on a page.
• Portrait: Prints across the width of the page, letter style.
• Landscape: Prints across the length of the page, spreadsheet
style.
•

Rotate 180 Degrees: This allows you to rotate the page 180
degrees.

Layout Options
Layout Options allow you to select a different layout for your output and a page border.
Type:
You can select the number of pages to print on a single sheet of paper. To print more than one page
per sheet, the pages will be reduced in size and arranged in the order you specify.
• Single Page Per Side: Use this option if the layout does not require changing.
• Multiple Pages Per Side: Use this option to print multiple pages
on each page. You can print up to 16 pages on one sheet. Select
the number of images required on each side, the page order and
if borders are required.

•

Poster Printing: Use this option to divide a single-page
document onto 4, 9 or 16 segments. Each segment will be
printed on a single sheet of paper for the purpose of pasting the
sheets together to form one poster-size document. Select Poster
2x2 for 4 pages, Poster 3x3 for 9 pages or Poster 4x4 for 16
pages. Then choose the overlap amount in mm or inches.

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Printing using Windows

•

Booklet Printing: This allows you to print your document on both
sides of the paper and arrange the pages so that the paper can
be folded in half after printing to produce a booklet.

Page Border
You can select to have a border printed around each page. Various line styles are available from the
drop down menu, together with corner marks or crop marks.

2 sided Printing
You can print on both sides of a sheet of paper. Before printing, decide how you want your document
oriented.
• Printer Default: If you select this option, this feature is determined by the settings made on the
control panel of the printer.
• None: The document is printed single-sided.
•

Long Edge:

•

Short Edge:

•

Reverse Double-Sided Printing: The document is printed two sided and the second side images
are rotated 180 degrees.

This is the conventional layout used in book binding.

This is the type often used with calendars.

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User Guide

Printing using Windows

Paper Tab
Use the Paper tab options to set the
basic paper handling specifications
when you access the printer
properties.

Copies
This allows you to choose the number
of copies to be printed. You can select
1 to 999 copies.

Paper Options
•

•

Size: This allows you to set the
size of paper required for
printing. If the required size is
not listed in the Size box, select
Edit. When the Custom Paper
Setting window appears, set the
paper size and select OK. The
setting appears in the list so that
you can select it.
Source: Use this option to select
the paper tray required. Use the bypass tray when printing on special materials like envelopes and
transparencies. If the paper source is set to Auto Select, the printer automatically selects the
paper source based on the requested size.
Type: Set Type to correspond to the paper loaded in the tray selected. This will provide the best
quality printout. If printing envelopes, ensure the Envelope tab is selected and the envelopes
loaded into the bypass tray.
Advanced: The advanced paper options allow you to select a different paper source for the first
page of your document. From the drop-down menu, select the paper tray containing the paper
required.

Scaling Options
This allows you to automatically or manually scale your print job on a page.
• Fit to Page: This allows you to scale your print job to any selected paper size, regardless of the
digital document size.
• Percentage: Use this option to change the contents of a page to appear larger or smaller on the
printed page. Enter the scaling rate in the Percentage input box.

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User Guide

Printing using Windows

Graphics Tab
Use the following options to adjust
the print quality for your specific
printing needs.

Quality
Use this option to select the image
quality setting required.
• Best: Use this option if printing
graphics or photographs.
• Normal: Use this option for text
or line art.

Font/Text
•

•

Darken Text: Use this option to
select the level of darkness to
apply to the text in your
document.
All Text Black: Select this
checkbox to have all text in your
document print in solid black,
regardless of the color it appears
on the screen.
Advanced: Use this option to set font options. True Type fonts can be downloaded as Outline or
Bitmap Images or printed as Graphics. Select the Use Printer Fonts option if the fonts do not
require downloading and the printer fonts should be used.

Toner Save
Selecting this option extends the life of your print cartridge and reduces your cost per page without a
significant reduction in print quality.

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User Guide

Printing using Windows

Advanced Tab
You can select Advanced output
options for your document, such as
Watermarks or Overlay Text.

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Printing using Windows

Watermark.
This option allows you to print text
over an existing document. There are
several predefined watermarks that
come with the printer which can be
modified, or you can add new ones to
the list.
Using an Existing Watermark
Select the required watermark from
the Watermark drop-down list. You
will see the selected watermark in the
preview image.
Creating a Watermark
1. Select Edit from the Watermark
drop-down list. The Edit
Watermark window appears.
2. Enter a text message in the
Watermark Message box. You
can enter up to 40 characters.
The message displays in the
preview window. When the First Page Only box is checked, the watermark prints on the first page
only.
3. Select the watermark options. You can select the font name, style, size or shade from the Font
Attributes section and set the angle of the watermark from the Message Angle section.
4. Select Add to add the new watermark to the list.
5. When you have finished editing, select OK.
Editing a Watermark
1. Select Edit from the Watermark drop-down list. The Edit Watermark window appears.
2. Select the watermark you want to edit from the Current Watermarks list and change the
watermark message options.
3. Select Update to save the changes.
4. When you have finished editing, select OK.
Deleting a Watermark
1. Select Edit from the Watermark drop-down list. The Edit Watermark window appears.
2. Select the watermark you want to delete from the Current Watermarks list and select Delete.
3. Select OK.

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User Guide

Printing using Windows

Overlay
An Overlay is text and/or images stored on the computer hard disk drive as a special file format that
can be printed on any document. Overlays are often used to take the place of preprinted forms and
letterhead paper.
Note: This option is only available when you use the PCL6 Printer Driver.
Creating a New Page Overlay
To use a page overlay, you must first create one containing your logo or another image.
1. Create or open a document containing text or an image for use in a new page overlay. Position the
items exactly as you want them to appear when printed as an overlay.
2. Select Edit from the Overlay drop-down list. The Edit Overlay window appears.
3. Select Create and type a name in the File name box. Select the destination path, if necessary.
4. Select Save. The name appears in the Overlay List box.
5. Select OK.
Note: The overlay document size must be the same as the documents you print with the overlay.
Do not create an overlay with a watermark.
6.
7.
8.

Select OK on the Advanced tab page.
Select OK in the main Print window.
An Are you Sure? message displays. Select Yes to confirm.

Using a Page Overlay
1. Select the required overlay from the Overlay drop-down list box.
If the overlay file you want does not appear in the overlay list, select the Edit button and Load
Overlay, and select the Overlay file.
If you have stored the overlay file you want to use in an external source, you can also load the file
when you access the Load Overlay window.
After you select the file, select Open. The file appears in the Overlay List box and is available for
printing. Select the overlay from the Overlay List box.
2. If necessary, select Confirm Page Overlay When Printing. If this box is checked, a message
window appears each time you submit a document for printing, asking you to confirm your wish to
print an overlay on your document.
If this box is not checked and an overlay has been selected, the overlay automatically prints with
your document.
3. Select OK.
Deleting a Page Overlay
1. Select Edit from the Overlay drop-down list. The Edit Overlay window appears.
2. Select the Overlay you want to delete from the Overlay List box.
3. Select Delete Overlay. When a confirming message window appears, select Yes.
4. Select OK.

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Printing using Windows

Output Options
Select the required Print order from the drop-down list box:
• Normal: All pages are printed.
• Reverse All Pages: Your printer prints all pages from the last page to the first page.
• Print Odd Pages: Your printer prints only the odd numbered pages of the document.
• Print Even Pages: Your printer prints only the even numbered pages of the document.
Tick the Skip Blank Pages checkbox if you do not want blank pages to be printed.
To add a binding margin, tick the Manual Margin checkbox and select Details to select the margin
position and width.

Earth Smart Tab
The Earth Smart tab provides options
to decrease the amount of energy
and paper used in the printing process
and displays a visual representation
of the savings made.

Type
The Type drop-down list is used to
select the main Earth Smart option
for the printer.
• None: No energy or paper saving
options are automatically
selected.
• Earth Smart Printing: When this
option is selected, 2 Sided
Printing, Layout, Skip Blank
Pages and Toner Save can be
customized to suit requirements.
Printer Default. This option
automatically selects the printer default settings.

Result Simulator
This area of the Earth Smart tab shows a visual representation of the estimated energy and paper
savings based on the selections made.

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Printing using Windows

Xerox Tab
This tab provides version and
copyright information as well as links
to drivers and downloads, supplies
ordering and the Xerox website.

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User Guide

Xerox Easy Printer Manager (EPM)

Xerox Easy Printer Manager (EPM)
Xerox Easy Printer Manager is a Windows-based application that combines Xerox machine settings
into one location. Xerox Easy Printer Manager conveniently combines access to device settings,
printing environments and the launch of applications such as Xerox CentreWare Internet Services into
one location. All of these features provide a gateway to conveniently use Xerox devices.
For information about using the Easy Printer Manager, refer to the Xerox Phaser 3320DN/DNI Utilities
Guide available on Xerox.com.

Xerox Phaser 3320DN/DNI
User Guide

Wireless Setting Program (Phaser 3320DNI)

Wireless Setting Program (Phaser 3320DNI)
When installing the Phaser 3320DNI you can use the Wireless Setting program that was
automatically installed with the printer driver to configure the wireless settings.
Note: If you choose a wireless connection for your printer, you cannot use a wired connection at
the same time.

To open the program:
•
1.

Select Start > Programs or All Programs > Xerox Printers > Xerox Phaser 3320DNI > Wireless
Setting Program
Connect the machine to your
computer using the USB cable
Note: During installation, the
printer needs to be temporarily
connected using the USB cable.

Select Next

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User Guide

Wireless Setting Program (Phaser 3320DNI)

Once the machine is connected
to the computer with the USB
cable, the program searches for
WLAN data.
Note: It may be necessary to
select the program again before
this screen appears.

When the search is complete, the
wireless Network Setting
Information is displayed.
If you want to configure the
settings, select Next.

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User Guide

SetIP

SetIP
The SetIP program is a utility program allowing you to select a network interface and manually
configure the addresses for use with the TCP/IP protocol. This program is on the software CD that
comes with your printer.
For information on using the SetIP program, refer to refer to the Xerox Phaser 3320DN/DNI Utilities
Guide available on Xerox.com.

Xerox Phaser 3320DN/DNI
User Guide

Printing using Macintosh

Printing using Macintosh
This section explains how to print using a Macintosh. You need to set the print environment before
printing. Refer to the System Administrator Guide.
Smart Panel is a program that monitors and informs you of the machine’s status, and allows you to
customize the machine’s settings. Smart Panel is installed automatically when you install the machine
software.

Printing a Document
When you print with a Macintosh, you need to check the printer driver setting in each application you
use. Follow the steps below to print from a Macintosh.
1. Open the document you want to print.
2. Open the File menu and select Page Setup (Document Setup in some applications).
3. Choose your paper size, orientation, scaling and other options. Make sure that your machine is
selected and select OK.
4. Open the File menu and select Print.
5. Choose the number of copies you want and indicate which pages you want to print.
6. Select Print.

Changing Printer Settings
You can use advanced printing features provided by your machine.
Open an application and select Print from the File menu. The machine name, which appears in the
printer properties window may differ depending on the machine in use. Except for the name, the
composition of the printer properties window is similar to the following.
Note: The setting options may differ depending on the printer and the Macintosh OS version.

Layout
The Layout tab provides options to adjust how the document appears on the printed page. You can
print multiple pages on one sheet of paper.

Graphics
The Graphics tab provides options for selecting Resolution. Select Graphics from the drop-down list
under Orientation to access the graphic features.

Resolution
This option allows you to select the printing resolution. The higher the setting, the sharper the clarity of
printed characters and graphics. The higher setting also may increase the time it takes to print a
document.
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User Guide

Printing using Macintosh

Paper
Set Paper Type to correspond to the paper loaded in the tray from which you want to print. This will let
you get the best quality printout. If you load a different type of print material, select the corresponding
paper type.

Printer Features
The Printer Features tab provides Reverse Duplex Printing. Select Printer Features from the dropdown list under Orientation to access the following features.
• Reverse Duplex Printing: The document is printed 2 sided and the second side images are rotated
180 degrees.

Toner Save Mode
Selecting this option extends the life of your print cartridge and reduces your cost per page without a
significant reduction in print quality.
• On: Select this option to allow the printer to use less toner on each page.
• Off: If you do not need to save toner when printing a document, select this option.

Printing Multiple Pages on one Sheet
You can print more than one page on a single sheet of paper. This feature provides a cost-effective way
to print draft pages.
1. Open an application, and select Print from the File menu.
2. Select Layout from the drop-down list under Orientation. In the Pages per Sheet drop-down list,
select the number of pages you want to print on one sheet of paper.
3. Select the other options you want to use.
4. Select Print. The machine prints the selected number of pages you want to print on one sheet of
paper.

Two Sided Printing
You can print on both sides of the paper. Before printing in the duplex mode, decide on which edge you
will be binding your finished document.
1. From your Macintosh application, select Print from the File menu.
2. Select Layout from the drop-down list under Orientation.
3. Select a binding orientation from the Two Sided Printing option:
• Long-Edge Binding: This option is the conventional layout used in book binding.
• Short-Edge Binding: This option is the type often used with calendars.
4. Select the other options you want to use and select Print.

Xerox Phaser 3320DN/DNI
User Guide

Printing using Macintosh

Using Smart Panel
If an error occurs while operating, you can check the error from the Smart Panel. You can also launch
Smart Panel manually:
• For Mac OS 10.5: Select Print & Fax from System Preferences > Open Printer Queue... of a printer >
Utility.
• For Mac OS 10.6: Select Print & Fax from System Preferences > Open Printer Queue... of a printer >
Printer Setup > Utility > Open Printer Utility.

Xerox Phaser 3320DN/DNI
User Guide

Printing using Linux

Printing using Linux
Printing from Applications
There are a lot of Linux applications that allow you to print using Common UNIX Printing System
(CUPS). You can print on your machine from any such application.
1. Open an application, and select Print from the File menu.
2. Select Print directly using lpr.
3. In the LPR GUI window, select the machine from the printer list and select Properties.
4. Change the print job properties using the following four tabs displayed at the top of the window.
• General: This option allows you to change the paper size, the paper type, and the orientation
of the documents. It enables the duplex feature, adds start and end banners, and changes
the number of pages per sheet.
• Text: This option allows you to specify the page margins and set the text options, such as
spacing or columns.
• Graphics: This option allows you to set image options that are used when printing image
files, such as color options, image size, or image position.
• Advanced: This option allows you to set the print resolution, paper source, and destination.
5. Select Apply to apply the changes and close the Properties window.
6. Select OK in the LPR GUI window to start printing.
The Printing window appears, allowing you to monitor the status of your print job.

Printing Files
You can print many different file types on your machine using the standard CUPS utility, directly from
the command line interface. However, the drivers package replaces the standard lpr tool with a much
more user-friendly LPR GUI program.
To print any document file:
1. Type lpr from the Linux shell command line and press Enter. The LPR GUI window
appears.
2. When you type only lpr and press Enter, the Select file(s) to print window appears first. Just
select any files you want to print and select Open.
3. In the LPR GUI window, select your machine from the list, and change the print job properties.
4. Select OK to start printing.

Configuring Printer Properties
Using the Printer Properties window provided by the Printers configuration, you can change the
various properties for your machine as a printer.
1. Open the Unified Driver Configurator.
If necessary, switch to Printers configuration.
2. Select your machine on the available printers list and select Properties.
52

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User Guide

Printing using Linux

The Printer Properties window opens.
The following five tabs display at the top of the window:
• General: This option allows you to change the printer location and name. The name entered
in this tab displays on the printer list in Printers configuration.
• Connection: This option allows you to view or select another port. If you change the machine
port from USB to parallel or vice versa while in use, you must re-configure the machine port in
this tab.
• Driver: This option allows you to view or select another machine driver. By selecting Options,
you can set the default device options.
• Jobs: This option shows the list of Print jobs. Select Cancel job to cancel the selected job and
select the Show completed jobs check box to see previous jobs on the job list.
• Classes: This option shows the class that your machine is in. Select Add to Class to add your
machine to a specific class or select Remove from Class to remove the machine from the
selected class.
Select OK to apply the changes and close the Printer Properties window.

Xerox Phaser 3320DN/DNI
User Guide

Printing using Unix

Printing using Unix
Printing Files
After installing the printer, choose any of the image, text, PS to print.
1. Execute “printui ” command. For example, if you are printing “document1”
use printui document1 command.
This will open the UNIX Printer Driver Print Job Manager in which the user can select various print
options.
2. Select a printer that has already been added.
3. Select the printing options from the window such as Page Selection.
4. Select how many copies are needed in Number of Copies.
5. Press OK to start the print job.

Configuring Printer Properties
The UNIX printer driver Print Job Manager allows you to configure various print options using the
printer Properties option. The following hot keys may also be used: H for Help, O for OK, A for Apply,
and C for Cancel.

General Tab
•
•
•
•
•
•
•

Paper Size: Set the paper size as A4, Letter, or other paper sizes, according to your requirements.
Paper Type: Choose the type of the paper. Options available in the list box are Printer Default,
Plain, and Thick.
Paper Source: Select from which tray the paper is used. By default, it is Auto Selection.
Orientation: Select the direction in which information is printed on a page.
Duplex: Print on both sides of paper to save paper.
Multiple pages: Print several pages on one side of the paper.
Page Border: Choose any of the border styles (e.g., Single-line hairline, Double-line hairline)

Image Tab
In this tab, you can change the brightness, resolution, or image position of your document.

Text Tab
Use this tab to set the character margin, line space, or the columns of the actual print output.

Margins Tab
•

Use Margins: Set the margins for the document. By default, margins are not enabled. The user
can change the margin settings by changing the values in the respective fields. Set by default,
these values depend on the page size selected.
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User Guide

Printing using Unix

•

Unit: Change the units to points, inches, or centimeters.

Printer-Specific Settings Tab
Select various options in the JCL and General frames to customize various settings. These options are
specific to the printer and depend on the PPD file.

Xerox Phaser 3320DN/DNI
User Guide

Printing using Unix

Xerox Phaser 3320DN/DNI
User Guide

CentreWare Internet
Services

CentreWare Internet Services uses the embedded HTTP Server on the machine. This allows you to
communicate with your machine through a web browser. Entering the IP Address of the machine as
the URL (Universal Resource Locator) in the browser provides direct access to the machine over the
internet or intranet. For detailed setup information refer to the System Administrator Guide.
This chapter includes:
• Using CentreWare Internet Services on page 58
• Status on page 59
• Jobs on page 60
• Print on page 62
• Properties on page 63
• Support on page 64

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User Guide

Using CentreWare Internet Services

Using CentreWare Internet Services
Prior to connecting to CentreWare Internet Services the machine must be connected to the network
either physically (all models) or wirelessly (Phaser 3320DNI only) and have TCP/IP and HTTP enabled.
An operational workstation with TCP/IP Internet or Intranet accessibility is also required.
Note: Some options may be unavailable depending on your machine configuration.
To access CentreWare Internet Services:
1. Open the web browser from your workstation.
2. In the URL field, enter http:// followed by the IP Address of the machine. For example: if the IP
Address is 192.168.100.100, enter the following into the URL field: http://192.168.100.100
3. Press Enter to view the Home page.
The CentreWare Internet Services options for your machine are displayed.
Note: To find the IP Address of your machine, print a configuration report. For instructions, refer
to Information on page 77.

Home Page
The Internet Services Home page
provides information about your
machine and access to the
CentreWare Internet Services options.
The Home Page provides information
about the machine name and address
details. Use the Refresh Status
button to update the machine status
information.
The Earth Smart option available at
the top of the screen enables this
feature to be turned On or Off.
Note: You must be logged in as Administrator to enable this feature.
If a different language is required, select the language drop-down menu and change to the language
required.
Use the Index option to navigate to specific topics.
Note: Some options may be unavailable depending on your machine configuration.

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User Guide

Status

Status
Use this option to review status information about your machine.
The Status page allows you to view
any active alerts being displayed by
the machine, and see the status of
the print cartridge.
The Usage Counters page allows you
to view the number of impressions
made by the machine. This page also
displays the machine serial number
and in the Current Settings menu,
information about the machine setup and network information can also be viewed.
The Print Information page allows you to print the configuration report and other documents about
the machine.

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User Guide

Jobs

Jobs
The Job Management page provides
information about active, stored and
secure jobs.
Click the links in the left hand menu to
see your jobs. The options are:
• Active Jobs
• Stored Print
• Secure Job
Stored Print allows you to save your
job on the device to print at a later date.

To use the Stored Print feature:
1.
2.
3.

Select a document to store and select file > print.
Select the 3320 printer driver and click Properties.
Select Sample from the Print Mode menu.

Print your document:
1. At the Internet Services Jobs screen select Stored Print.
2. Select your job. To print your document select Print. Your document will be printed at the device.
To delete your document select Delete.
You can also print your document at the machine:
1. Select the Menu button on the control panel.
2. Press the down arrow to scroll to Job Manage. and press OK.
3. Select the down arrow to scroll to Stored Job and select OK.
4. Select your document and press OK to print.

To use the Secure Print feature:
1.
2.
3.
4.
5.
6.

Open a document to print and select file > print.
Select the 3320 printer driver and click Properties.
Select Secure from the Print Mode menu and enter a 4-digit pin number for your job. Select OK.
At the Internet Services Jobs page, select Secure Print.
Select your job in the list and click Print.
Enter your 4-digit pin number in the Password box and Confirm Password box to release your job.

You can also print your secure document at the machine:
1. Select the Menu button on the control panel.
2. Press the down arrow to scroll to Job Manage. and press OK.

Xerox Phaser 3320DN/3320DNI
User Guide

Jobs

3.
4.
5.
6.

Select the down arrow to scroll to Stored Job and select OK.
Select your document and press OK.
Enter your 4-digit password and press OK.
Select Print and press OK to print your document.

Xerox Phaser 3320DN/3320DNI
User Guide

Print
The Print option enables you to send
a print ready job to the printer over
the internet. You can send the job
from your desktop or from a remote
location.

File Download
Print-ready documents can be quickly
and easily submitted for printing
using the File Download page. A printready document is a file that has
been formatted and saved for
printing from the application that
created it, or the Print to File check box was checked in the printer driver screen.
The following file formats can be printed from the Job Submission page:
• PCL
• PostScript®
• Plain Text
• PRN files
1.
2.
3.
4.
5.
6.
7.
8.
9.

At your Workstation, open the web browser and enter the IP Address of the machine in the
Address Bar.
Press Enter.
Select the Print icon. The Print Options page displays.
Select the number of copies required in the Quantity menu.
Select the required orientation of your print from the Orientation menu.
Select the required option for 2-Sided printing.
In the Print-Ready File area, select the Browse button. The File Download page displays.
Select the print-ready document and select OK.
Select Apply to print the document.

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User Guide

Properties

Properties
The Properties option contains all the
settings, setups and default values for
installing and setting up the machine.
These are usually protected by a user
name and password and should only
be changed by your System
Administrator.
For information about all the
Properties options, refer to the
System Administrator Guide.
Note: The Properties tab only
appears when the administrator
is logged in or when the CWIS Access Control has been disabled.

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User Guide

Support

Support
The Support option contains
information about the firmware
version of your product and contact
information for your System
Administrator.
Links are also provided to the Xerox
website for downloading the Printer
Drivers and User Guides, ordering
supplies, accessing Technical Support
or registering your machine.

Xerox Phaser 3320DN/3320DNI
User Guide

Paper and Media

This chapter contains information about the different types of stock and stock sizes that can be used
on your machine, available paper trays and the types of stock and sizes supported by each tray.
This chapter includes:
• Loading Paper on page 66
• Setting Paper Size and Type on page 70
• Media Guidelines and Specifications on page 71

Xerox Phaser 3320DN/3320DNI
User Guide

Loading Paper

Loading Paper
One paper tray and a bypass tray are standard on your machine. Paper tray 2 is available to purchase
as an option.
Various media sizes and types can be used in the trays. For more media specifications, refer to Media
Guidelines and Specifications on page 71 and Media Specifications on page 119.

Preparing Paper for Loading
Before loading paper into the paper trays, flex or fan the
edges of the paper stack. This procedure separates any sheets
of paper that are stuck together and reduces the possibility of
paper jams.
Note: To avoid unnecessary paper jams and misfeeds do
not remove paper from its packaging until required.

Loading Paper Tray 1 and Paper Tray 2 (optional)
The paper level indicator on the front of tray 1 and the
optional tray 2 shows the amount of paper currently left in
the tray. When the tray is empty, the indicator is completely
lowered as shown in the illustration: 1 shows full,
2 shows empty.
Using the instructions provided below, load paper into the
machine. Paper tray 1 can hold up to 250 sheets and paper
tray 2 (optional) can hold up to 520 sheets of 20 lb (80 g/m²)
paper. For more media specifications, refer to Media
Guidelines and Specifications on page 71 and Media
Specifications on page 119.
1

Pull out the paper tray and load paper into the tray, print
side down. Do not fill above the Maximum Fill line
indicated by the symbol
.

Xerox Phaser 3320DN/3320DNI
User Guide

Loading Paper

Slide the paper length guide until it lightly touches the
end of the paper stack.

4.
5.

Note: The settings made from the printer driver on your computer override the settings on the
control panel.

Using the Bypass Tray
The bypass tray is located on the front of your machine. It can be closed when not in use, making the
product more compact. Use the bypass tray to print transparencies, labels, envelopes or postcards in
addition to making quick runs of paper types or sizes that are not currently loaded in the paper tray.
When using the bypass tray for special media it may be necessary to use the rear door for the output.
For further information refer to Media Output Locations on page 18.
Note: The rear door output can only be used for simplex jobs. Duplex printing with the rear door
open will cause paper jams.
Acceptable print media is plain paper from 3.0 x 5.0 inches to 8.5 x 14 inches Legal (76 mm x 127 mm
to 216 mm x 356 mm) and weighing between 16 lb and 58 lb (60 g/m² and 220 g/m²). For more media
specifications, refer to Media Guidelines and Specifications on page 71 and Media Specifications on
page 119.

Xerox Phaser 3320DN/3320DNI
User Guide

Loading Paper

Loading the Bypass Tray
1.
2.

Lower the bypass tray 1 , located on the front of the
machine and unfold the paper support extension 2 .
Prepare a stack of paper for loading by flexing or fanning
it back and forth. Straighten the edges on a level surface.
Remove any curl on postcards, envelopes and labels
before loading them into the bypass tray.

Note: The bypass tray can hold a maximum of 50 sheets
of 20 lb (80 g/m²) bond paper, 5 transparency sheets or
5 envelopes.
3.

Load the print material between the width guides with
the print side facing up.
Note: Hold transparencies by the edges and avoid touching the print side.

Adjust the paper guide to the width of the stack of print
material. Ensure you have not loaded too much print
media. The stack should be under the Maximum Fill line
indicated by the symbol
.
When printing from your computer, ensure you select
Size on the driver Paper tab to specify the correct paper
size and type. Not confirming the paper details may
result in printing delays. For information about setting
the paper size and type in the printer driver, refer to
Paper Tab on page 38.

Note: The settings made from the printer driver on your
computer override the settings on the control panel.
6.

After printing, remove any unfed paper and close the bypass tray.

Envelope Mode
1.
2.

Lower the bypass tray, located on the front of the machine and unfold the paper support
extension.
Remove any curl on envelopes before loading them into the bypass tray. Prepare a stack of
envelopes for loading by flexing or fanning them back and forth. A maximum of 5 envelopes can
be loaded. Straighten the edges on a level surface.
Note: For more information on media specifications, refer to Media Guidelines and Specifications
on page 71 and Media Specifications on page 119.

Xerox Phaser 3320DN/3320DNI
User Guide

Loading Paper

3.
4.

Load envelopes short edge feed and with the flaps facing
down as shown in the illustration.
Adjust the paper guide to the width of the stack of print
material. Ensure you have not loaded too much print
media. The stack should be under the Maximum Fill line
indicated by the symbol
.

5.
6.

Open the rear door and leave the door open during
printing.
When printing from your computer, ensure you select
Size on the driver Paper tab to specify the correct paper
size and type. Not confirming the paper details may
result in printing delays. For information about setting
the paper size and type in the printer driver, refer to
Paper Tab on page 38.
Note: The settings made from the printer driver on your
computer override the settings on the control panel.

After printing, close the bypass tray.

Xerox Phaser 3320DN/3320DNI
User Guide

Setting Paper Size and Type

Setting Paper Size and Type
After loading paper in the paper tray, set the paper size and type using the control panel. For computer
printing, select the paper size and type in the application program you use on your computer.
Note: The settings made from the printer driver on your computer override the settings on the
control panel.
After closing the paper tray the Paper Size and Type settings are automatically displayed. If correct,
use the settings displayed or follow the steps below to change the settings to match the Paper Size and
Type of paper loaded.

Setting the Paper Size
1.
2.

3.
4.
5.
6.

Press Menu on the control panel.
Press the up/down arrows to scroll to Paper and press OK. If necessary, enter the Administrator’s
Password using the keypad. Refer to Accessing the Feature and Setup Options on page 76 for
instructions.
Press the arrow buttons to scroll to the required Paper Tray and press OK.
Press the arrow buttons to scroll to Paper Size and press OK.
Press the arrow buttons to scroll to the paper size you want and press OK.
Press OK to save the selection.
Note: If you want to use special sized paper, select a custom paper size in the Printer Driver. Refer
to Paper Options on page 38 for instructions.

Setting the Paper Type
1.
2.

3.
4.
5.
6.

Press Menu on the control panel.
Press the up/down arrows to scroll to Paper and press OK. If necessary, enter the Administrator’s
Password using the keypad. Refer to Accessing the Feature and Setup Options on page 76 for
instructions.
Press the arrow buttons to scroll to the required Paper Tray and press OK.
Press the arrow buttons to scroll to Paper Type and press OK.
Press the arrow buttons to scroll to the paper type you want and press OK.
Press OK to save the selection.
Note: If you want to use special sized paper, select a custom paper size in the Printer Driver. Refer
to Paper Options on page 38 for instructions.

Xerox Phaser 3320DN/3320DNI
User Guide

Media Guidelines and Specifications

Media Guidelines and Specifications
Media Guidelines
When selecting or loading paper, envelopes or other special media please adhere to these guidelines:
• Attempting to print on damp, curled, wrinkled or torn paper can cause paper jams and poor print
quality.
• Use only high quality copier grade paper. Avoid paper with embossed lettering, perforations or
texture that is too smooth or too rough.
• Store paper in its ream wrapper until ready to use. Place cartons on pallets or shelves, not on the
floor. Do not place heavy objects on top of the paper, whether it is packaged or unpackaged. Keep
it away from moisture or other conditions that can cause it to wrinkle or curl.
• During storage, moisture-proof wrap (any plastic container or bag) should be used to prevent dust
and moisture from contaminating your paper.
• Always use paper and other media that conforms to the specifications.
• Use only well-constructed envelopes with sharp, well creased folds:
• DO NOT use envelopes with clasps and snaps.
• DO NOT use envelopes with windows, coated lining, self-adhesive seals, or other synthetic
materials.
• DO NOT use damaged or poorly made envelopes.
• Only use the special media recommended for use in laser printers.
• To prevent special media such as transparencies and label sheets from sticking together, remove
them from the exit tray as they are printed.
• Place transparencies on a flat surface after removing them from the machine.
• Do not leave the special media in the bypass tray for long periods of time. Dust and dirt may
accumulate on them resulting in spotty printing.
• To avoid smudging caused by fingerprints, handle transparencies and coated paper carefully.
• To avoid fading, do not expose the printed transparencies to prolonged sunlight.
•
•
•
•

Store unused media at temperatures between 59°F and 86°F (15°C to 30°C). The relative humidity
should be between 10% and 70%.
When loading paper, do not fill above the Maximum Fill line indicated by the symbol
.

Verify that your labels’ adhesive material can tolerate fusing temperature of 200oC (392oF) for 0.1
second.
Ensure that there is no exposed adhesive material between labels.
CAUTION: Exposed areas can cause labels to peel off during printing, which can cause paper
jams. Exposed adhesive can also cause damage to machine components.

•
•

Do not feed a sheet of labels through the machine more than once. The adhesive backing is
designed for one pass only through the machine.
Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or
otherwise damaged.

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User Guide

Media Guidelines and Specifications

Media Types
The table below shows the media types supported for each tray for the following paper sizes:
• A4

8.27 x 11.69 inches (210 x 297 mm)

• Letter

8.5 x 11.0 inches (216 x 279 mm)

• Legal

8.5 x 14.0 inches (216 x 355. mm)

• Oficio

8.5 x 13.5 inches (216 x 343 mm)

• Folio

8.5 x 13.0 inches (216 x 330 mm

Key:
O

Supported

Types

Not Supported

Supported Weights

Tray 1

Tray 2

Bypass
Tray

Duplex
Unit

Plain

19 to 24 lb (70 to 90 g/m²)

Thick

24 to 28 lb (91 to 105 g/m²)

Thicker

43 to 58 lb (164 to 220 g/m²)

Thin

16 to 18 lb (60 to 70 g/m²)

Cotton

20 to 24 lb (75 to 90 g/m²)

Colored

20 to 24 lb (75 to 90 g/m²)

Preprinted

20 to 24 lb (75 to 90 g/m²)

Recycled

19 to 24 lb (70 to 90 g/m²)

Transparency
(A4 / Letter
only)

37 to 39 lb (138 to 146 g/m²)

Labels

32 to 40 lb (120 to 150 g/m²)

Card Stock

32 to 43 lb (121 to 163 g/m²)

Bond

28 to 32 lb (105 to 120 g/m²)

Archival

28 to 32 lb (105 to 120 g/m²) if you
need to keep the print-out for a long
period time, such as archives, select this
option

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User Guide

Media Guidelines and Specifications

The table below shows the media types supported for Print for each tray for the following paper sizes:
• JIS B5

7.17 x 10.12 inches (182 x 257 mm)

• ISO B5

6.93 x 9.84 inches (176 x 250 mm)

• Executive

7.25 x 10.50 inches (184.2 x 266.7 mm)

• A5

5.85 x 8.27 inches (148.5 x 210 mm)

• A6

4.13 x 5.85 inches (105 x 148.5 mm)

• Postcard

4 x 6 inches (101.6 x 152.4 mm)

• Monarch
Envelopes

3.88 x 7.5 inches (98.4 x 190.5 mm)

• DL Envelopes

4.33 x 8.66 inches (110 x 220 mm)

• C5 Envelopes

6.38 x 9.02 inches (162.0 x 229 mm)

• C6 Envelopes

4.49 x 6.38 inches (114 x 162 mm)

• No.10 Envelopes

4.12 x 9.5 inches (105 x 241 mm)

Key:
O

Supported

Types

Not Supported

Supported Weights

Tray 1

Tray 2

Bypass
Tray

Duplex
Unit

Plain

19 to 24 lb (70 to 90 g/m²)

Thick

24 to 28 lb (91 to 105 g/m²)

Thicker

43 to 58 lb (164 to 220 g/m²)

Thin

16 to 18 lb (60 to 70 g/m²)

Cotton

20 to 24 lb (75 to 90 g/m²)

Colored

20 to 24 lb (75 to 90 g/m²)

Preprinted

20 to 24 lb (75 to 90 g/m²)

Recycled

19 to 24 lb (70 to 90 g/m²)

Postcard

32 to 43 lb (121 to 163 g/m²) card
stock

Envelopes

20 to 24 lb (75 to 90 g/m²)

For more information on supported paper sizes and weights, refer to Media Specifications on page 119.

Xerox Phaser 3320DN/3320DNI
User Guide

Media Guidelines and Specifications

Xerox Phaser 3320DN/3320DNI
User Guide

Machine Features and
Setups

This chapter identifies the key settings that you can customize to meet your requirements. Changing
these settings is easy and will save you time when using the machine.
Note: Some options may be unavailable depending on your machine configuration.
This chapter includes:
• Accessing the Feature and Setup Options on page 76
• Feature Options on page 77
• Setup Options on page 81

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User Guide

Accessing the Feature and Setup Options

Accessing the Feature and Setup Options
The machine feature and setup options are accessed through the Menu button on the control panel.
The setup options should be set up and customized by the System Administrator. Access to these
options is sometimes password protected.

Entering a password:
1.

Press the Menu button

Press the down arrow button to scroll to Network Setup and press OK. The Enter Password screen
displays.
Enter the machine password, the default is 1111:
• Press the up arrow button to get number 1 on the screen.
• Press the right arrow button to get the second number in the password.
• Continue pressing the up arrow to select the required number and the right arrow to move
across until you have entered the whole password.
Select OK.

on the control panel.

Access the menu options:
1.

Press the Menu button

Press the Up/Down arrow buttons to scroll through the menu items. Press OK to select the menu
item.
Press the Right/Left arrow buttons to scroll to a menu option in the selected menu item. Press OK
to select the menu option.
Customize the options required using the instructions on the following pages.
Settings can also be customized using CentreWare Internet Services. Refer to the System
Administrator Guide for more information.

3.
4.
5.

on the control panel.

Xerox Phaser 3320DN/3320DNI
User Guide

Feature Options

Feature Options
The feature menu items fall into the following groups:
• Information
• Layout
• Paper
• Graphics
A description of the options available for each follows.

Information
The following Information Pages are available to print:
Report

Description

Setting

Menu Map

This option enables you to print all the reports and
information pages.

Print? Yes / No

Configuration

This report provides information about your machine
setup, including the serial number, IP Address, installed
options and the software version.

Print? Yes / No

Supplies Info

Prints the supplies information page.

Print? Yes / No

Demo Page

The demo page is printed to check the quality of the
print.

Print? Yes / No

PCL Font

Prints the PCL font list

Print? Yes / No

PS Font

Prints the PS font list.

Print? Yes / No

EPSON Font

Prints the EPSON font list.

Print? Yes / No

Stored Job

Prints a list of the stored jobs

Print? Yes / No

Usage Counter

This report shows the number of impressions made on
the machine. The list includes:
• Total Impressions
• Black Impressions
• Black Printed Impressions
• Sheets
• 2 Sided Sheets
• Printed Sheets
• Printed 2 Sided Sheets
• Black Printed Sheets
• Black Printed 2 Sided Sheets
• Maintenance Impressions
• Black Maintenance Impressions

Print? Yes / No

Xerox Phaser 3320DN/3320DNI
User Guide

Feature Options

Layout
The following Layout feature options are available.
Option

Description

Settings
* denotes factory default

Orientation

Selects the direction in which information is printed
on the page. Portrait is printed on the long edge
vertically and Landscape horizontally.

•
•

Portrait*
Landscape

Common Margin

• Simplex Margin: Sets the margin for one-sided
printing.

•
•

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

• Duplex: Sets the margin for double-sided
printing.

Side 1:
•
•

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

Side 2:
•
•

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

•
•

Short Binding: 0* to 22mm
Long Binding: 0* to 22mm

• Simplex Margin: Sets the margin for one sided
printing.

•
•

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

• Duplex: Sets the margin for double-sided
printing.

Side 1:

• Binding: When printing on both sides of the
paper, the side A margin closest to the binding
will be the same as the side B margin closest to
the binding. Likewise, the side margins farthest
from the binding will be the same.
Bypass Tray

Sets the paper margins when the Bypass Tray is
used:

•
•

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

Side 2:

Tray X

•
•

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

• Simplex Margin: Sets the margin for one-sided
printing.

•
•

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

• Duplex: Sets the margin for double-sided
printing.

Side 1:

Sets the paper margins when Tray 1 or Tray 2 is
used:

•
•

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

Side 2:
•
•

Xerox Phaser 3320DN/3320DNI
User Guide

Top Margin: -5 to 5mm (0*)
Left Margin: -5 to 5mm (0*)

Feature Options

Option

Settings
* denotes factory default

Description

Emulation Margin

Sets the paper margins for emulation printed
pages.

•
•

Top Margin: 0* to 250mm
Left Margin 0* to 186mm

Duplex

Selects the binding edge when printing on both
sides of the paper:
• Off: Disables this option.
• Long Edge: This binding is the conventional
layout used in book binding.

•

Off*

• Long Edge
• Short Edge

• Short Edge: This binding is the conventional
layout used in calendars.

Paper
The following Paper feature options are available:
Option

Settings
* denotes factory default

Description

Quantity

Selects the number of copies.

•

1* to 999

Bypass Tray and Tray
X

• Paper Size: Sets the default paper size.

•

Paper Size selection - refer to Media
Specifications on page 119 for
available sizes for each tray.
(A4/Letter*)
Custom:
- Width: 76 to 216mm (210*)
- Height: 127 to 356mm (297*)

•

• Paper Type: Selects the paper type
currently loaded in the tray.

•

Paper Type selection - refer to Media
Specifications on page 119 for
available paper types for each tray.
(Plain Paper*)

Paper Source

• Selects the default paper tray.

•
•
•
•

Tray 1
Tray 2 (if installed)
Bypass Tray
Auto*

Bypass Mode

• Allows for printing from the Bypass
Tray regardless of the media loaded or
the job attributes.

•
•

Off*
On

Xerox Phaser 3320DN/3320DNI
User Guide

Feature Options

Graphics
The following Graphics feature options are available
• Resolution
• Darken Text:

Option

Settings
* denotes factory default

Description

Resolution

Specifies the number of dots printed per
inch (dpi). The higher the setting, the
sharper printed characters and graphics.

•
•

600dpi - Normal*
1200dpi - Best

Darken Text

• Lightens or darkens the print on the
page. The Normal setting usually
produces the best result.

•
•
•
•

Off
Lighter
Normal*
Darker

Job Manage (Optional)
If your machine has the optional memory fitted, the following Job Management feature options are
available:
• Active Job
• Stored Job
• File Policy:

Option

Description

Settings

Active Job

• All of the print jobs waiting to be
printed are listed in the active job
queue in the order you sent them to
the printer.

•
•

Print
Cancel

Stored Job

• Accesses the stored jobs.

•
•

Print: Yes / No
Delete

File Policy

• You can choose the file policy for
generating the file name before you
proceed with the job
• Image Overwrite is a security measure
to prevent unauthorized access and
duplication of classified or private
documents. When Image Overwrite is
selected after a job is printed, all the
data stored in the optional memory for
that job is deleted.

•
•

Rename
Overwrite

Xerox Phaser 3320DN/3320DNI
User Guide

Setup Options

Setup Options
The Setup menu enables you to customize options which are specific to the machine, such as
Language and Power Save and Emulation settings. A password may be required to access and change
these Setup settings.
You may also set up the network using the machine's display screen. Before doing that, you must have
the relevant information concerning the type of network protocols and computer system you use. If
you are not sure which setting to use, contact your System Administrator to configure this machine on
the network. A password may be required to access and change the Network Setups.
The Setup menu items fall into the following groups:
• System Setup
• Emulation
• Network Setup
A description of the options available for each follows.

System Setup
The following System Setup feature options are available:
Option

Settings
* denotes factory default

Description

Language

Use this option to set the message display
language.

•
•

English *
List of Available Languages

Power Save

Use this option to set the time the
machine waits before entering power save
mode. When the machine does not receive
data for an extended period of time,
power consumption is automatically
lowered.

•
•
•
•
•
•
•
•
•

1 Min*
5 Min
10 Min
15 Min
20 Min
30 Min
45 Min
60 Min
120 Min

Wakeup Event

Use this option to determine what ‘wakes’
the machine up from power save mode.
• Button Press: When you press any
button the machine will ‘wake up’
from the power save mode.
• Printer: When you open or close the
paper tray, the machine will ‘wake up’
from the power save mode.

•
•

Button Press: On / Off*
Printer: On / Off*

Xerox Phaser 3320DN/3320DNI
User Guide

Setup Options

Option

Settings
* denotes factory default

Description

Auto Continue

Determines whether or not the machine
continues printing when it detects the
paper does not match the paper settings.
• Off: If a paper mismatch occurs, the
machine waits until you insert the correct
paper.
• On: If a paper mismatch occurs, an error
message will display. The machine waits
for about 30 seconds, then automatically
clear the message and continues printing.

•
•

On*
Off

Paper Subst.

Automatically substitutes the printer
driver’s paper size to prevent the paper
mismatch between Letter and A4. For
example, if you have A4 paper in the tray
and you select Letter in the printer driver,
the machine prints on A4 paper and vice
versa.

•
•

On
Off*

Paper Mismatch

Determines whether to disregard the
paper mismatch error or not. If Off is
selected, the machine continues to print
even if the paper mismatches.

•
•

On*
Off

Tray Chaining (Auto
Tray Switch)

Determines whether or not the machine
continues printing when a tray runs out of
paper. When On is selected, the paper
supply will be switched to an alternative
tray if possible and printing will continue.
Option not available if Paper Source is set
to Auto.

•
•

On*
Off

Default Paper

Use this option to set the default size of
paper.

•
•

Letter*
A4

Metric Default

Use to set the machine to display
measurements in millimeters or inches.

•
•

Inches*
Millimeters

Altitude Adj.

The xerographic process used in your
machine to make prints is affected by air
pressure. Air pressure is determined by the
height of the machine above sea level.
The machine will automatically
compensate for differences in air pressure
if you enable the feature.

•
•
•
•

Normal*
High1
High2
High3

Line Term.

Allows you to append the required
carriage return to each line feed, which is
useful for Unix or DOS users.

•
•

LF*
LF+CR

Xerox Phaser 3320DN/3320DNI
User Guide

Setup Options

Option

Settings
* denotes factory default

Description

Job Timeout

When there is no input for a certain period
of time, the machine cancels the current
job. You can set the amount of time the
machine will wait before canceling the job.

•

15 to 300 sec. (16 sec.*)

Config. Page

This report provides information about
your machine setup, including the serial
number, IP Address, installed options and
the software version. Select On to enable
this feature.

•
•

On*
Off

Maintenance

Supplies Info.: Allows you to check how
many pages are printed and how much
toner is left in the cartridge.

•

Printed Pages displays

Toner Low Alert: If toner in the cartridge
has run out, a message informing the user
to change the toner cartridge appears.
You can set the option for this message to
appear or not.

•
•

On*
Off

Toner Save

Activating this mode extends the life of
your toner cartridge and reduces your cost
per page beyond what one would
experience in the normal mode, but it
reduces print quality.

•
•

On
Off *

Earth Smart

Enables you to save print resources and
enables eco-friendly printing. The Onforce
setting requires a password to turn Earth
Smart off.
Default Mode:
Choose Off, On or Onforce.
Onforce Sets the Earth Smart mode On
with a password. If a user wants to turn
the Earth Smart mode On or Off, the user
needs to enter a password.

•
•
•

Off*
On
Onforce

Change Template: Selects the Earth
Smart template set from the CentreWare
Internet Services.

•
•

Default*
Custom

Restores the machine’s factory default
settings.

•

Yes / No

Clear Setting

Xerox Phaser 3320DN/3320DNI
User Guide

Setup Options

Emulation
The following Emulation feature options are available:
Option
Emulation Type

The machine language defines how the
computer communicates with the
machine.

Emulation Setup

Sets the detailed settings for the selected
emulation type:

•
•
•
•
•

Auto*
PCL
PostScript
EPSON
IBM

• PCL

•
•
•
•
•
•

Typeface
Symbol
Courier
Pitch
Lines
Wide A4

• PostScript

•

Print PS Error: On / Off*

• EPSON/IBM

•
•
•
•
•
•

Font
Character Set
Character Tab
Pitch
LPI
Auto Wrap

Network Setup
The following Network Setup feature options are available:

Settings
* denotes factory default

Description

Xerox Phaser 3320DN/3320DNI
User Guide

Setup Options

For more detailed information refer to the Xerox Phaser 3320DN/3320DNI System Administrator
Guide.
Option
TCP/IP(IPv4)

Settings
* denotes factory default

Description
Selects the appropriate protocol and
configures parameters to use the network
environment.

•
•
•

DHCP*
BOOTP
Static

Note: There are lots of parameters to be
set. If you are not sure, leave as is, or
consult the network administrator.
TCP/IP(IPv6)

Selects this option to use the network
through IPv6.

IPv6 Activate:
•

On*/ Off

DHCPV6 Config:
•
•
•

Router*
DHCPv6 Address
DHCPv6 Off
Auto*
10M Half
10M Full
100M Half
100M Full
Giga Full

Ethernet Speed

Configure the network transmission speed.

•
•
•
•
•
•

802.1x

Use to enable 802.1x and CentreWare
Internet Services.

Off* / On:

Use to enable the machine to be
configured on a wireless network
connection.

Wi-Fi:

Note: If you choose a wireless connection
for your printer, you cannot use a wired
connection at the same time.

•
•

Wireless (Phaser
3320DNI only)

•
•
•
•

•

EAP-MD5
EAP-MSCHAPv2
PEAP
EAP-TLS

On / Off

WPS Setting:
PBC*
PIN

WLAN Default:
•

Restore

WLAN Signal:
•
•
•
•
•
•

Excellent
Very Good
Good
Low
Very Low
No Signal

Clear Setting

Reverts the network settings to the default
values.

•

Clear? Yes / No

Network Conf.

Enables printing of the Network
Configuration report.

•

Print? Yes / No

Xerox Phaser 3320DN/3320DNI
User Guide

Setup Options

Option

Settings
* denotes factory default

Description

Net. Activate

Turns access to the Ethernet network on or
off.

•

On* / Off

HTTP Activate

Enables Http on the machine giving access
to the embedded web page.

•

On* / Off

Xerox Phaser 3320DN/3320DNI
User Guide

General Care and
Troubleshooting

This chapter includes:
• General Care on page 88
• Troubleshooting on page 93
• Further Assistance on page 116

Xerox Phaser 3320DN/3320DNI
User Guide

General Care

General Care
There is only one customer replaceable consumable in the machine, the print cartridge.To place an
order for Xerox consumables, please contact your local Xerox Representative giving your Company
Name, product number and the machine serial number. Supplies can also be ordered from
www.xerox.com, refer to Support on page 64 for further information.
The machine’s serial number is located on the inside of the front door on the machine and is printed on
the configuration report. For further information about locating the serial number, please refer to
Locating the Serial Number on page 116.

Print Cartridge
To avoid print quality problems resulting from worn parts and
to maintain your machine in top working condition, the print
cartridge will need to be replaced after printing the specified
number of pages or when the life span of the cartridge has
expired.
The machine will display a message when the print cartridge
needs to be replaced. Only replace the cartridge when a
message instructs you to do so or when instructed by a Xerox
representative. To replace the print cartridge follow the
instructions provided within this guide or with the
consumable.
WARNING: When replacing consumables, DO NOT
remove the covers or guards that are fastened with
screws. You cannot maintain or service any of the parts that are behind these covers and guards.
Do NOT attempt any maintenance procedure that is NOT specifically described in the
documentation supplied with your machine.

Storage and Handling
Follow the guidelines below for storing and handling consumables:
• Always store print cartridges unopened and inside their original package.
• Store the correct side up in a horizontal position (not standing on end).
• Do not store consumables in:
• Temperatures greater than 40°C (104°F).
• Humidity range less than 20% and not greater than 80%.
• An environment with extreme changes in humidity or temperature.
• Direct sunlight or room light.
• Dusty places.
• A vehicle for a long period of time.
• An environment where corrosive gases are present.
88

Xerox Phaser 3320DN/3320DNI
User Guide

General Care

•
•
•
•

• An environment with salty air.
Do not store consumables directly on the floor.
Do not touch the surface of the photosensitive drum in the print cartridge.
Do not expose the print cartridge to unnecessary vibrations or shock.
Never manually rotate the drum in the print cartridge, especially in the reverse direction; this can
cause internal damage and toner spillage.

Replacing the Print Cartridge
The print cartridge contains components that are sensitive to light, temperature, and humidity. Follow
the recommendations provided to ensure the optimum performance, highest quality, and longest life
from your new print cartridge.
Store the cartridge in the same environment as the printer it will be used in; this should be in controlled
office temperature and humidity conditions. The print cartridge should remain in its original, unopened
package until installation. If the original packaging is not available, cover the top opening of the
cartridge with paper and store in a dark cabinet. Opening the cartridge package prior to use
dramatically shortens its operating life.
When the print cartridge is empty the Replace new cartridge message appears on the display screen. At
this stage the print cartridge needs to be replaced. If not replaced, the machine will stop printing.
Replace the print cartridge using the following instructions.
1. Press the release latch on the left side of the machine.
2. Open the front door.
3. Pull the print cartridge out.

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3

Xerox Phaser 3320DN/3320DNI
User Guide

General Care

4.
5.

Remove the new print cartridge from the packaging.
Remove the protective sheet from the cartridge and the
plastic handle that is attached to the protective sheet.
Carefully remove all the remaining tape and packaging
from the cartridge.

Slowly shake the cartridge five or six times to distribute
the toner evenly inside the cartridge.
Note: If toner gets on your clothing, wipe it off with a dry
cloth and wash clothing in cold water. Hot water sets
toner into fabric.
CAUTION: Do not touch the green underside of the print
cartridge. Use the handle on the cartridge to avoid
touching this area.

7.
8.

Hold the print cartridge by the handle and slowly insert the cartridge into the opening in the
machine.
Tabs on the sides of the cartridge and corresponding
grooves within the machine will guide the cartridge into
the correct position until it locks into place.
Close the front door. Make sure that the door is securely
closed.

Checking the Supplies Life
1.
2.
3.

Press Menu on the control panel.
Use the arrow buttons to scroll to Maintenance and press OK.
Use the arrow buttons to scroll to Supplies Info. and press OK.

Xerox Phaser 3320DN/3320DNI
User Guide

General Care

Toner information and the number of pages printed is displayed.

Cleaning the Machine
WARNING: When cleaning the machine do NOT use organic or strong chemical solvents or
aerosol cleaners. Do NOT pour fluids directly onto any area. Use supplies and cleaning materials
only as directed in this documentation. Keep all cleaning materials out of the reach of children.
WARNING: Do not use pressurized air-spray cleaning aids on or in this equipment. Some
pressurized air-spray containers contain explosive mixtures and are not suitable for use in
electrical applications. Use of such cleaners can result in a risk of explosion and fire.

Control Panel, Paper Trays and Output Tray
Regular cleaning keeps the display, control panel and other machine areas free from dust and dirt.
1. Use a soft, lint-free cloth, lightly dampened with water.
2. Wipe clean the entire area of the control panel, including the display.
3. Wipe clean the output tray, paper trays and other outside areas of your machine.
4. Remove any residue with a clean cloth or paper towel.

Internal Areas
During the printing process, paper, toner, and dust particles can accumulate inside the machine. This
can cause print quality problems, such as toner specks or smearing. Cleaning inside the machine clears
and reduces these problems.
1. Turn the machine off and unplug the power cord. Wait
for the machine to cool down.
2. Press the release latch on the left side of the machine
and open the front door.
3. Pull the print cartridge out and place it on a clean flat
1
surface.
3

CAUTIONS:
• To prevent damage to the print cartridge, do not
expose it to light for more than a few minutes. Cover
2
it with a piece of paper, if necessary.
• Do not touch the green surface on the underside of
the print cartridge. Use the handle on the cartridge to avoid touching this area.

Xerox Phaser 3320DN/3320DNI
User Guide

General Care

With a dry, lint-free cloth, wipe away any dust and spilled
toner from the print cartridge area.
CAUTION: While cleaning the inside of the machine, be
careful not to damage the transfer roller or any other
inside parts. Do not use solvents such as benzene or
thinner to clean. Printing quality problems can occur and
damage can be caused to the machine.

Re-install the print cartridge. Tabs on the sides of the
cartridge and corresponding grooves within the machine
will guide the cartridge into the correct position until it
locks into place. Close the front door.
Plug in the power cord and turn the machine on.

Moving the Machine
•

•

When moving the machine, do not tilt or turn it upside down as the inside of the machine may
become contaminated with toner, which can cause damage to the machine or adversely affect
print quality.
When moving the machine, make sure at least two people are holding the machine securely.

Xerox Phaser 3320DN/3320DNI
User Guide

Troubleshooting

Troubleshooting
If a problem occurs, messages appear on the control panel display to indicate the error. Perform the
following problem solving procedure:
1. When errors occur, a message appears on the display. Press OK.
2. Check the display message to see what kind of error has occurred.
If several messages appear, press the up/down arrows to highlight the message you want solve.
3. Use the following information to resolve the problem:
• Redistributing Toner on page 94
• Paper Jams on page 95
• Error Messages on page 101
• Paper Feeding Problems on page 104
• Printing Problems on page 105
4. Press OK on the control panel. If the error message still appears, repeat the procedure.
5. If the problem cannot be resolved, power off and on, and try the job again.
If the problem persists, call for service. When you call for service, provide the service representative
with the contents of the display message.

Status / Wireless LED
The color of the Status / Wireless LED located on the control panel indicate’s the machine’s current
status. The table below describes the various indicators.
Note: Some LEDs may not be available, depending on machine configuration.
LED
Status LED

Color

Status

Description

None

Off

Machine is offline

Green

The machine is on-line and can be used.

Green

Blinking

When the backlight blinks. the machine is receiving and
printing data.

Orange

• A cover is open. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The machine has stopped due to a fault. Check the
display message to resolve.
• The print cartridge has reached its estimated end of
life. Replace the print cartridge - see Replacing the
Print Cartridge on page 89

Xerox Phaser 3320DN/3320DNI
User Guide

Troubleshooting

LED

Wireless LED
(Phaser 3320DNI
only)

Color

Status

Description

Orange

Blinking

• A minor error has occurred and the machine is
waiting for the error to be corrected. Check the
display message. When the problem is resolved, the
machine resumes.
• The print cartridge is near its estimated end of life.
Prepare a new cartridge for replacement. You may
temporarily increase the printing quality by
redistributing the toner - see Redistributing Toner on
page 94.

Blue

This is the default setting. Also shows blue when the
machine is connected to a wireless network. (Phaser
3320 DNI only.)

Redistributing Toner
When the print cartridge is near the end of its life:
• White streaks or light printing occurs.
• Prepare new cartridge or Replace new cartridge message appears on the display.
If this happens, you can temporarily improve print quality by redistributing the remaining toner in the
cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed
the toner.
1. Press the release latch on the left side of the machine.
2. Open the front door.
3. Pull the print cartridge out.

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3

Xerox Phaser 3320DN/3320DNI
User Guide

Troubleshooting

5.
6.

Hold the print cartridge by the handle and slowly insert
the cartridge into the opening in the machine.
Tabs on the sides of the cartridge and corresponding
grooves within the machine will guide the cartridge into
the correct position until it is fully pushed into place.
Close the front door. Ensure that the door is securely
closed.

Paper Jams
Tips for Avoiding Paper Curls
1.
2.

Open the rear door.
Leave the rear door open. Prints will be delivered face up.
Note: The rear door output can only be used for simplex
jobs one sheet at a time. Duplex printing with the rear
door open will cause paper jams.

Note: Only use when the printout has more than 20mm
curl.

Tips for Avoiding Paper Jams
By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, refer
to Paper Jams on page 95.
• Ensure that the adjustable guides on the paper tray are positioned correctly. (See Loading Paper
Tray 1 and Paper Tray 2 (optional) on page 66.)
Xerox Phaser 3320DN/3320DNI
User Guide

Troubleshooting

•
•
•
•
•
•
•
•

Do not overload the tray. Ensure that the paper level is below the paper capacity mark
on the
inside of the tray.
Do not remove paper from the tray while your machine is printing.
Flex, fan, and straighten paper before loading.
Do not use creased, damp, or highly curled paper.
Do not mix paper types in a tray.
Use only recommended print media. (See Media Types on page 72.)
Ensure that the recommended side of the print media is facing down in the tray, or facing up in
the bypass tray.
Do not print duplex output with the rear door open.

When a paper jam occurs, a warning message appears on the display screen.
CAUTION: To avoid tearing the paper, pull the jammed paper out slowly and gently. Follow the
instructions in the following sections to clear the jam.

Paper Tray 1
1.

3.
4.

Press the release latch on the left side of the machine
and open then close the front door. The jammed paper is
automatically ejected from the machine.
If the paper does not exit, go to the next step.
Pull out paper tray 1.

Remove the jammed paper by gently pulling it straight
out.
If the paper does not move when you pull, or if you do
not see the paper in this area, check the area around the
print cartridge. Refer to Inside the Machine on page 98.
Insert tray 1 back into the machine until it snaps into
place. Printing automatically resumes.

Xerox Phaser 3320DN/3320DNI
User Guide

Troubleshooting

Paper Tray 2
1.
2.

4.
5.

Pull out paper tray 2.
Remove the jammed paper from the machine.
If the paper does not move when you pull it or if you do
not see the paper in this area, stop and go to the next
step. If the paper has been removed, insert tray 2 back
into the machine until it snaps into place. Printing
automatically resumes.
Pull tray 1 half-way out.

Pull the paper straight up and out.
Insert the trays back into the machine. Printing
automatically resumes.

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Troubleshooting

Bypass Tray
1.
2.
3.

If the paper is not feeding properly, pull the paper out of
the machine.
Press the release latch on the left side of the machine
and open then close the front door.
Re-load the bypass tray to resume printing.

Inside the Machine
CAUTION: The fuser area is hot. Take care when removing paper from the machine.
1.
2.
3.

Press the release latch on the left side of the machine.
Open the front door.
Pull the print cartridge out, lifting it up slightly at the
front.

1
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Troubleshooting

4.
5.

Remove the jammed paper by gently pulling it straight
out.
Replace the print cartridge. Tabs on the sides of the
cartridge and corresponding grooves within the machine
will guide the cartridge into the correct position until it
locks into place. Close the front door. Printing
automatically resumes.

Output Area
1.

3.
4.

Press the release latch on the left side of the machine and open then close the front door. The
jammed paper is automatically ejected from the machine.
If no paper is automatically ejected and you do not see the jammed paper, go to the next step.
Gently pull the paper out of the output tray.
If you do not see the jammed paper or if there is any
resistance when you pull, stop and go to the next step.

Press the release button 1 and open the rear door 2 .
If you see the jammed paper, pull down the pressure
levers on each side about 90 degrees and remove the
paper 3 .
If you still do not see the paper, go to step 1 in the next
section, otherwise close the rear cover. Printing
automatically resumes.

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Troubleshooting

Duplex Unit Area
If the duplex unit is not inserted correctly, a paper jam may occur. To avoid paper jams, make sure that
the duplex unit is inserted correctly with the edges of the unit aligned with the feed grooves on the
inside of the machine. The duplex unit is located at the rear of the machine.
1. Pull the duplex unit out of the machine.
2. Remove the jammed paper from the duplex unit
If the paper does not come out with the duplex unit, go
to the next step.

Remove the paper from the bottom of the machine.

Insert the duplex unit back into the machine, aligning
the edges of the unit with the feed grooves on the inside
of the machine. Make sure the duplex unit is fully pushed
in.
If paper is still jammed, go to the next step.

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Open the rear door. If you see the jammed paper, pull
down the pressure levers 1 on each side about 90
degrees and remove the paper.
Close the rear door. Printing automatically resumes.

Error Messages
Messages appear on the control panel display to indicate the machine’s status or errors. Refer to the
tables below to understand the messages and their meaning, and correct the problem, if necessary.
Notes:
•
•
•

If a message is not in the table, reboot the power and try the printing job again. If the
problem persists, call a service representative.
When you call for service, provide the service representative with the contents of the
display message.
Some messages may not appear on the display depending on the options or models.

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Paper Jam Messages
Message

Meaning

Suggested solutions

Paper Jam
in Tray 1

Paper has jammed in the paper feed
area.

Clear the jam (see Paper Tray 1 on
page 96).

Paper Jam
in Tray 2

Paper has jammed in the optional tray.

Clear the jam (see Paper Tray 2 on
page 97).

Paper Jam
in Bypass

Paper has jammed in the multi-purpose
tray.

Clear the jam (see Bypass Tray on page 98).

Jam
inside machine

Paper has jammed in the inside machine.

Clear the jam (see Inside the Machine on
page 98).

Jam
in exit area

Paper has jammed in the paper exit area.

Clear the jam (see Output Area on
page 99).

Jam
bottom of duplex

Paper has jammed in the duplex area.

Clear the jam (see Duplex Unit Area on
page 100).

Print Cartridge Messages
Message

Meaning

Suggested solutions

Install Print
Cartridge

A print cartridge is not installed.

Install a print cartridge.

Invalid Print
Cartridge

The print cartridge you have installed is
not for your machine.

Install a Xerox-genuine print cartridge,
designed for your machine.

Replace Print
Cartridge

The print cartridge has almost reached
its estimated life. The machine might
stop printing.

You can choose Stop or Continue as shown
on the control panel. If you select Stop, the
printer stops printing and you cannot print
any more without changing the cartridge. If
you select Continue, the printer keeps
printing but the printing quality cannot be
guaranteed.
Replace the print cartridge for the best print
quality when this message appears (see
Replacing the Print Cartridge on page 89).
If the machine stops printing, replace the
print cartridge (see Replacing the Print
Cartridge on page 89).

Order Print
Cartridge

Small amount of toner is left in the print
cartridge.

Order a new cartridge for replacement. You
may temporarily increase the printing
quality by redistributing the toner (see
Redistributing Toner on page 94).

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Paper Tray Messages
Message

Meaning

Suggested solutions

Tray 1 Empty

There is no paper in tray 1.

Load paper in tray 1 (see Loading
Paper Tray 1 and Paper Tray 2
(optional) on page 66).

Tray 2 Empty

There is no paper in tray 2.

Load paper in tray 2 (see Loading
Paper Tray 1 and Paper Tray 2
(optional) on page 66).

Bypass Tray Empty

There is no paper in the bypass tray.

Load paper in the bypass tray (see
Using the Bypass Tray on page 67).

Tray 2 is open

Tray 2 has not been pushed in.

Push Paper Tray 2 fully into the
machine.

OutputBin Full

The output tray is full.

Remove paper from the output tray,
the printer resumes printing.

Network Messages
Message

Meaning

Suggested solutions

Network Problem
IP Conflict

The network IP address you have set
is being used by someone else.

Check the IP address and reset it if
necessary (see the System
Administrator Guide).

802.1x
Network Error

Fail to authenticate.

Check the network authentication
protocol. If the problem persists,
contact your network administrator.

Miscellaneous Messages
Message

Meaning

Suggested solutions

Door Open
Close it

The front cover or rear cover is not
securely closed.

Close the door until it locks into place.

Error [error number]
Call for service

A system error has occurred

Reboot the power and try the printing
job again. If the problem persists,
please call for service.

Error [error number]
Turn Off then On

The machine unit cannot be
controlled.

Reboot the power and try the printing
job again. If the problem persists,
please call for service.

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Common Problems
The following chart lists some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper Feeding Problems

Condition

Suggested Solutions

Paper jams during printing.

• Clear the paper jam. (See Paper Jams on page 95.)

Paper sticks together.

• Check the maximum paper capacity of the tray. (See Media
Specifications on page 119.)
• Make sure that you are using the correct type of paper. (See Media
Types on page 72.)
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
• Different types of paper may be stacked in the tray. Load paper of only
one type, size, and weight.

Paper does not feed into the
machine.

• Remove any obstructions from inside the machine.
• Paper has not been loaded correctly. Remove paper from the tray and
reload it correctly.
• There is too much paper in the tray. Remove excess paper from the tray.
• The paper is too thick. Use only paper that meets the specifications
required by the machine. (See Media Specifications on page 119.)
• If you are printing on special media, use the bypass tray.

The paper keeps jamming.

• There is too much paper in the tray. Remove excess paper from the tray.
If you are printing on special media, use the bypass tray.
• An incorrect type of paper is being used. Use only paper that meets the
specifications required by the machine. (See Media Types on page 72.)
• There may be debris inside the machine. Press the release latch on
the left side of the machine and open the front door, remove the
print cartridge and any debris. Reinsert the print cartridge.

Transparencies stick together in
the paper exit.

• Use only transparencies specifically designed for laser printers. Remove
each transparency as it exits from the machine.

Envelopes skew or fail to feed
correctly.

• Ensure that the paper guides are against both sides of the envelopes.

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Printing Problems
Condition
The machine does not print.

Possible Cause

Suggested Solutions

The machine is not receiving
power.

• Check the power cord connections.
• Check the power switch and the
power source.

The machine is not selected as
the default machine.

• Select your machine as your default
machine in Windows.

Check the machine for the following:
• The front door is not closed. Close the front door.
• Paper is jammed. Clear the paper jam. (See Paper Jams on page 95.)
• No paper is loaded. Load paper. (See Loading Paper Tray 1 and Paper
Tray 2 (optional) on page 66.)
• The print cartridge is not installed. Install the print cartridge.
If a system error occurs, contact your service representative.
The connection cable between
the computer and the machine
is not connected properly.

• Disconnect the machine cable and
reconnect it.

The connection cable between
the computer and the machine
is defective.

• If possible, attach the cable to
another computer that is working
properly and print a job. You can also
try using a different machine cable.

The port setting is incorrect.

• Check the Windows printer setting to
make sure that the print job is sent
to the correct port. If the computer
has more than one port, make sure
that the machine is attached to the
correct one.

The machine may be
configured incorrectly.

• Check the printer driver options to
ensure that all of the print settings
are correct. (See Print Procedure on
page 34.)

The printer driver may be
incorrectly installed.

• Reinstall the printer software. (See
Install Printer Software on page 24.)

The machine is malfunctioning.

• Check the display message on the
control panel to see if the machine is
indicating a system error. Contact a
service representative.

The document size is so big
that the hard disk space of the
computer is insufficient to
access the print job.

• Get more hard disk space and print
the document again.

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Troubleshooting

Condition

Possible Cause

Suggested Solutions

The machine selects print
materials from the wrong paper
source.

The paper option that was
selected in the printing options
may be incorrect.

• For many software applications, the
paper source selection is found under
the Paper tab within the Printing
Preferences. Select the correct paper
source. (See Paper Options on
page 38.)

A print job is extremely slow.

The job may be very complex.

• Reduce the complexity of the page
or try adjusting the print quality
settings.

Half the page is blank.

The page orientation setting
may be incorrect.

• Change the page orientation in your
application. See the printer driver
help screen.

The paper size and the paper
size settings do not match.

• Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
• Or, ensure that the paper size in the
printer driver settings matches the
paper selection in the software
application settings you use.

The machine cable is loose or
defective.

• Disconnect the machine cable and
reconnect. Try a print job that you
have already printed successfully. If
possible, attach the cable and the
machine to another computer that
you know works and try a print job.
• Try a new machine cable.

The wrong printer driver was
selected.

• Check the application’s printer
selection menu to ensure that your
machine is selected.

The software application is
malfunctioning.

• Try printing a job from another
application.

The operating system is
malfunctioning.

• Exit Windows and reboot the
computer. Turn the machine off and
back on again.

The machine prints, but the
text is wrong, garbled, or
incomplete.

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Condition

Possible Cause

Suggested Solutions

Pages print, but they are blank.

The print cartridge is defective
or out of toner.

• Redistribute the toner, if necessary
(see Redistributing Toner on
page 94).
• If necessary, replace the print
cartridge (see Replacing the Print
Cartridge on page 89).

The file may have blank pages.

• Check the file to ensure that it does
not contain blank pages.

Some parts, such as the
controller or the board, may be
defective.

• Contact a service representative.

The machine does not print a
PDF file correctly. Some parts of
graphics, text, or illustrations
are missing.

Incompatibility between the
PDF file and the Acrobat
products.

• Printing the PDF file as an image
may enable the file to print. Turn on
Print As Image from the Acrobat
printing options. It will take longer to
print when you print a PDF file as an
image.

The print quality of photos is
not good. Images are not clear.

The resolution of the photo is
very low.

• Reduce the photo size. If you
increase the photo size in the
software application, the resolution
will be reduced.

Before printing, the machine
emits vapor near the output
tray.

Using damp paper can cause
vapor during printing.

• Load a new batch of paper.
• To avoid the paper absorbing too
much moisture, do not open
packages of paper until required.

The machine does not print
special- sized paper, such as
billing paper.

Paper size and paper size
setting do not match.

• Set the correct paper size in the
Custom Paper Size Settings in the
Paper tab in the Printing Preferences
(see Paper Options on page 38.)

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Print Quality Problems
If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in
print quality. See the table below to clear the problem.
Condition

Suggested Solutions

Light or faded print

• If a vertical white streak or faded area appears on the page, the toner supply is low.
You may be able to temporarily extend the print cartridge life. (See Redistributing
Toner on page 94.) If this does not improve the print quality, install a new print
cartridge.
• The paper may not meet paper specifications; for example, the paper may be too
moist or rough. (See Media Guidelines on page 71.)
• If the entire page is light, the print resolution setting is too low or the Toner Save
mode is on. Adjust the print resolution and turn the Toner Save mode off. See the
help screen of the printer driver.
• A combination of faded or smeared defects may indicate that the print cartridge
needs replacing. (See Replacing the Print Cartridge on page 89.)

Toner specks

• The paper may not meet specifications; for example, the paper may be too moist or
rough. (See Media Guidelines on page 71.)
• The transfer roller may be dirty. Clean the inside of your machine. (See Internal
Areas on page 91.)
• The paper path may need cleaning. (See Internal Areas on page 91.)

Dropouts

If faded areas, generally rounded, occur randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven or the paper has moist spots on its
surface. Try a different brand of paper. (See Media Guidelines on page 71.)
• The paper is damaged. The manufacturing processes can cause some areas to reject
toner. Try a new ream or brand of paper.
• Change the printer option and try again. Go to Printing Preferences, click Paper tab,
and set type to Thick. (See Paper Options on page 38.)
• If these steps do not correct the problem, contact a service representative.

A aBb C
A aBb C
A aBb C
A aBb C
A aBb C
White Spots

108

If white spots appear on the page:
• The paper is too rough and dirt from the paper falls to the inner areas of the
machine on to the transfer roller. Clean the inside of your machine. (See Internal
Areas on page 91.).
• The paper path may need cleaning. (See Internal Areas on page 91.)

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Troubleshooting

Condition

Suggested Solutions

Vertical lines

If black vertical streaks appear on the page, the surface (drum part) of the print
cartridge inside the machine has probably been scratched.
• Remove the print cartridge and install a new one. (See Replacing the Print Cartridge
on page 89.)
If white vertical streaks appear on the page the inside of the machine may be dirty.
• Clean the inside of your machine. (See Internal Areas on page 91.)
If these steps do not correct the problem, contact a service representative.

Background

If the amount of background shading becomes unacceptable:
• Change to a lighter weight paper. (See Media Specifications on page 119 for
specifications.)
• Check the environmental conditions: very dry conditions or a high level of humidity
(higher than 80% RH) can increase the amount of background shading.
• Remove the old print cartridge and install a new one. (See Replacing the Print
Cartridge on page 89.)

Toner smear

If toner smears on the page:
• Clean the inside of the machine. (See Internal Areas on page 91.)
• Check the paper type and quality. (See Media Guidelines on page 71.)
• Remove the print cartridge and install a new one. (See Replacing the Print Cartridge
on page 89.)

Vertical repetitive
defects

If marks repeatedly appear on the printed side of the page at even intervals:
• The print cartridge may be damaged, run a few prints through the machine and if
you still have the problem, remove the print cartridge and install a new one. (See
Replacing the Print Cartridge on page 89.)
• Parts of the machine may have toner on them. If the defects occur on the back of
the page, the problem will likely correct itself after a few more pages.
• The fusing assembly may be damaged. Contact a service representative.

Background scatter

Background scatter results from bits of toner randomly distributed on the printed page.
• The paper may be too damp. Load a new batch of paper. Do not open packages of
paper until necessary so that the paper does not absorb too much moisture.
• If background scatter occurs on an envelope, change the printing layout to avoid
printing over areas that have overlapping seams on the reverse side. Printing on
seams can cause problems.
• If background scatter covers the entire surface area of a printed page, adjust the
print resolution through your software application or using the printer driver options.
(See Print Procedure on page 34.)

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Troubleshooting

Condition

Suggested Solutions

Misformed
characters

• If characters are improperly formed and producing hollow images, the paper stock
may be too slick. Try different paper. (See Media Guidelines on page 71.)

Page skew

• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See Media Guidelines on page 71.)
• Ensure that the guides are not too tight or too loose against the paper stack. (See
Loading Paper Tray 1 and Paper Tray 2 (optional) on page 66.)

A aBb
A aBb C
A aBb C
A aBb C
A aBb C c
Cc
Curl or wave

• Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high temperature and humidity can cause
paper curl. (See Media Guidelines on page 71.)
• Turn the stack of paper over in the tray. Also try rotating the paper 180 degrees in
the tray.
• If the job is simplex, use the rear door as the output location. For instructions, refer
to Using the Rear Door on page 19.

Wrinkles or creases

• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See Media Guidelines on page 71.)
• Turn the stack of paper over in the tray. Also try rotating the paper 180 degrees in
the tray.
• If the job is simplex, use the rear door as the output location. For instructions, refer
to Using the Rear Door on page 19.

Back of printouts
are dirty

Check for leaking toner. Clean the inside of the machine. (See Internal Areas on
page 91.)

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Condition
Solid Black pages

Suggested Solutions
• The print cartridge may not be installed properly. Remove the cartridge and reinsert
it.
• The print cartridge may be defective. Remove the print cartridge and install a new
one. (See Replacing the Print Cartridge on page 89.)
• The machine may require repair. Contact a service representative.

Loose toner

• Clean the inside of the machine. (See Internal Areas on page 91.)
• Check the paper type and quality. (See Media Guidelines on page 71.)
• Remove the print cartridge and install a new one. (See Replacing the Print Cartridge
on page 89.)
• The machine may require repair. Contact a service representative.

Character Voids

Character voids are white areas within parts of characters that should be solid black:
• If you are using transparencies, try another type of transparency. Because of the
composition of transparencies, some character voids are normal.
• You may be printing on the wrong surface of the paper. Remove the paper and turn
it around.
• The paper may not meet paper specifications. (See Media Specifications on
page 119.)

A
Horizontal stripes

A aBb C
A aBb C
A aBb C
A aBb C
A aBb C

If horizontally aligned black lines, stripes, streaks or smears appear:
• The print cartridge may not be installed properly. Remove the cartridge and reinsert
it.
• The print cartridge may be defective. Remove the print cartridge and install a new
one. (See Replacing the Print Cartridge on page 89.)
• If the problem persists, the machine may require repair. Contact a service
representative.

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Troubleshooting

Condition

Suggested Solutions

Curl

If the printed paper is curled or paper does not feed into the machine:
• Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go to Printing Preferences, click Paper tab,
and set type to Thin. (See Print Procedure on page 34.)

An unknown image
repetitively
appears on a few
sheets, or loose
toner, light print, or
contamination
occurs.

• Your machine is probably being used at an altitude of 1,500 m (4,921 ft) or above.
• The high altitude may affect the print quality, such as loose toner or light imaging.
Change to the correct altitude setting for your machine. (See System Setup on
page 81.)

Common Windows Problems

Condition

Suggested Solutions

“File in Use” message appears during installation.

• Exit all software applications. Remove all software
from the printer’s startup group, then restart
Windows. Re-install the printer driver.

“General Protection Fault”, “Exception OE”, “Spool
32”, or “Illegal Operation” messages appear.

• Close all other applications, reboot Windows and
try printing again.

“Fail To Print”, “A printer timeout error occurred”
messages appear.

• These messages may appear during printing. Just
keep waiting until the machine finishes printing.
If the message appears in standby mode or after
printing has been completed, check the
connection and/or whether an error has occurred.

Note: Refer to the Microsoft Windows User Guide supplied with your computer for further
information on Windows error messages.

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Common Macintosh Problems

Condition
The machine does not print
PDF files correctly. Some parts
of graphics, text, or illustrations
are missing.

Suggested Solutions
• Printing the PDF file as an image may enable the file to print. Turn on
Print As Image from the Acrobat printing options.
Note: It will take longer to print when you print a PDF file as an image.

The document has printed, but
the print job has not
disappeared from the spooler in
Mac OS X10.3.2.

• Update your MAC OS to OS X 10.3.3 or higher.

Some letters are not displayed
normally during the cover page
printing.

• Mac OS cannot create the font during the cover page printing. The
English alphabet and numbers are displayed normally on the cover
page.

When printing a document in
Macintosh with Acrobat
Reader 6.0 or higher, colors
print incorrectly.

• Make sure that the resolution setting in your machine driver matches
the one in Acrobat Reader.

Note: Refer to the Macintosh User Guide supplied with your computer for further information on
Macintosh error messages.

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Common Linux Problems

Condition

Suggested Solutions

The machine does not print.

• Check if the printer driver is installed on your system. Open the Unified
Driver Configurator and switch to the Printers tab in the Printers
configuration window to look at the list of available machines. Make
sure that your machine is displayed on the list. If not, open the Add new
printer wizard to set up your machine.
• Check if the machine is started. Open the Printers configuration
window and select your machine from the printer list. Look at the
description in the Selected printer pane. If its status contains Stopped,
press the Start button. Normal operation of the machine should be
restored. The “stopped” status might be activated if problems in
printing occurred. For instance, this could be an attempt to print a
document when the port is being used by a scanning application.
• Ensure the port is not busy. Since functional components of the
machine (printer and scanner) share the same I/O interface (port),
simultaneous access of different “consumer” applications to the same
port is possible. To avoid possible conflicts, only one of them at a time is
allowed to gain control over the machine. The other “consumer” will
encounter a “device busy” response. You should open the Ports
Configuration window and select the port assigned to your machine. In
the Selected port pane you can see if the port is occupied by some
other application. If this is the case, you should either wait for
completion of the current job or press the Release port button.
• Check if your application has a special print option such as “-oraw”. If “oraw” is specified in the command line parameter, then remove it to
print properly. For Gimp front-end, select the “print” -> “Setup printer”
and edit command line parameters in the command item.
• The CUPS (Common Unix Printing System) version distributed with SuSE
Linux 9.2 (cups-1.1.21) has a problem with ipp (Internet Printing
Protocol). Use the socket printing instead of ipp or install a later version
of CUPS (cups-1.1.22 or higher).

The machine does not print
whole pages, and output is
printed on half the page.

• It is a known problem that occurs on version 8.51 or earlier of
Ghostscript, 64-bit Linux OS.The problem is solved in AFPL Ghostscript v.
8.52 or above. Download the latest version of AFPL Ghostscript from
http://sourceforge.net/projects/ghostscript/ and install it to solve this
problem.

Error message “Cannot open
port device file” displays when
printing a document.

• Avoid changing print job parameters (via LPR GUI, for example) while a
print job is in progress. Known versions of CUPS server break the print
job whenever print options are changed and then try to restart the job
from the beginning. Since Unified Linux Driver locks the port while
printing, the abrupt termination of the driver keeps the port locked and
unavailable for subsequent Print jobs. If this situation occurs, try to
release the port by selecting Release port in Port configuration
window.

Note: Refer to the Linux User Guide supplied with your computer for further information on Linux
error messages.
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Common PostScript Problems
The following situations are PS language specific and may occur when several printer languages are
used.
Problem

Possible Cause

Solution

PostScript file cannot be printed.

The PostScript driver may not be
installed correctly.

• Install the PostScript driver.
(See Install Printer Software on
page 24.)
• Print a configuration page and
verify that the PS version is
available for printing.
• If the problem persists, contact
a service representative.

“Limit Check Error” report prints.

The print job was too complex.

• You might need to reduce the
complexity of the page or
install more memory. (Refer to
the System Administrator
Guide.)

A PostScript error page prints.

The print job may not be
PostScript.

• Make sure that the print job is
a PostScript job. Check to see
whether the software
application expected a setup
or PostScript header file to be
sent to the machine.

The optional tray is not selected in
the driver.

The printer driver has not been
configured to recognize the
optional tray.

• Open the PostScript driver
properties, select the Device
Settings tab, and set the tray
option of the Installable
Options section to Installed.

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Further Assistance

Further Assistance
For any additional help visit our customer web site at www.xerox.com or contact the Xerox Support
Center quoting the machine serial number.

Locating the Serial Number
The machine’s serial number is located on the inside of the front door on the machine.
The serial number is also printed on the Configuration report. See instructions below to print the report.

Printing a Configuration Report
You can print the machine's configuration report which provides information about your machine
setup, including the serial number, IP Address, installed options and the software version.
1. Press the Menu button on the control panel.
2. Press the arrow buttons to scroll to Information and press OK.
3. Press the arrow buttons to scroll to Configuration and press OK.
4. Press the arrow buttons to highlight Yes at the Print? prompt and press OK.
You can use CentreWare Internet Services to print the machine's configuration report or browse the
status. Open a web browser at the networked computer and type the machine's IP address. When
CentreWare Internet Services opens, select Print Information on the Status tab. Refer to Status on
page 59.

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Specifications

This chapter includes:
• Machine Specifications on page 118
• Electrical Specifications on page 121
• Print Specifications on page 122
• System Requirements on page 123
• Network Environment on page 125

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Machine Specifications

Machine Specifications
Machine Configurations
Component

Phaser 3320DN/3320DNI

Hardware Configuration

Processor
Paper Tray 1 and Bypass Tray
Paper Tray 2 (Optional)

Machine Size (without optional tray)
(width x depth x height)

14.40 x 14.48 x 16.4 inches
(366 x 368 x 9.96 mm)

Machine Weight
Net (with consumables)

21.94 lbs (9.95 kg)

Access

From the front and back

First Print Out Time

As fast as 6.5 seconds from Ready
As fast as 14.0 seconds from Power Save

Warm Up Time

15 seconds from Power Save

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Media Specifications
Paper Trays 1 and 2 (Optional)
Feature

Specification

Capacity: Paper Tray 1

250 sheets 20 lb (80 g/m²) bond paper

Capacity: Paper Tray 2 (Optional)

520 sheets 20 lb (80 g/m²) bond paper

Paper Weights

16 - 43 lb (60 to 163 g/m²)

Paper Sizes

Length: min: 5.85 inches; max: 14 inches (148.5 - 356 mm)
Width: min: 4.13 inches; max: 8.5 inches (105 - 216 mm)
A4, A5, A6, Letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5,
Custom

Paper Types

Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Archive

Bypass Tray
Feature

Specification

Capacity

50 sheets 20 lb (80 g/m²) bond paper
5 sheets transparencies
5 envelopes

Paper Weights

16 - 58 lb (60 to 220 g/m²)

Paper Sizes

Length min 5.0 - max 14 inches (127 - 356 mm)
Width min 3.0 - max 8.5 inches (76.2 - 216 mm)
A4, A5, A6, Letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5,
3 in x 5 in, Envelope (Monarch, No.10, DL, C5, C6), Custom

Paper Types

Plain, Thin, Thick, Thicker, Cotton, Colored, Envelope, Transparency,
Pre-Printed, Recycled, Labels, Bond, Card stock, Archive

Note: The paper stack height must not exceed 0.4 inches (10 mm).

Duplex Unit
Feature

Specification

Paper Weights

16 - 32 lb (60 to 120 g/m²)

Paper Sizes

A4, Letter, Oficio, Folio, Legal

Paper Types

Plain Paper, Thin, Thick, Recycled, Bond

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Machine Specifications

Output Tray
Feature

Specification

Output Tray - Face down

150 sheets of 20 lb (80 g/m²) bond paper

Rear Door - Face up

1 sheet

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Electrical Specifications

Electrical Specifications
Feature

Specification

Frequency

50/60 Hz

Electrical Voltage

110 - 127 VAC & 220 - 240 VAC

Average Power Consumption

Operating Average: Less than 600 Watts
Power Save mode: Less than 3.5 Watts
Power Off mode: Less than 0.4 Watts
Stand By mode: Less than 60 Watts

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Print Specifications

Print Specifications
Feature

Specification

Compatibility

Windows PC / MAC / Linux

Speed: Simplex

Up to 33 ppm on Letter
Up to 31 ppm on A4

Speed: Duplex

Up to 16 ppm on Letter
Up to 15 ppm on A4

Maximum Print Area

8.5 x 14 inches US Legal (216 mm x 356 mm)

Print Resolution

Up to 1200 x 1200 effective output

Average Print Cartridge Yield

11000 prints
Prints from the Print Cartridge supplied with the machine: 2000

Maximum Resolution

300 x 300 dpi

Standard Printer Memory

128MB

Memory Expansion (Option)

256 MB

PDL / PCL

PCL5e, PCL6, Postscript 3, PDF1.4, Single-TIFF

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System Requirements

System Requirements
Microsoft® Windows®
Operating
System

CPU

RAM

Free HDD
Space

Windows® 2000

Intel® Pentium® II 400 MHz (Pentium III 933
MHz)

64 MB (128 MB)

600 MB

Windows® XP

Intel® Pentium® III 933 MHz (Pentium IV 1 GHz)

128 MB (256
MB)

1.5 GB

Windows
Server® 2003

Intel® Pentium® III 933 MHz (Pentium IV 1 GHz)

128 MB (512
MB)

1.25 GB to 2 GB

Windows
Server® 2008

Intel® Pentium® IV 1 GHz (Pentium IV 2 GHz)

512 MB (2 GB)

10 GB

Windows Vista®

Intel® Pentium® IV 3 GHz

512 MB (1 GB)

15 GB

Windows® 7

Intel® Pentium® IV 1 GHz 32-bit or 64-bit
processor or higher

1 GB (2 GB)

16 GB

•
•

Windows
Server® 2008 R2

Notes:

Support for DirectX® 9 graphics with 128 MB memory (to enable the Aero theme).
DVD-R/W Drive

Intel® Pentium® IV 1 GHz (x86) or 1.4 GHz (x64)
processors (2 GHz or faster)
•
•
•
•

512 MB (2 GB)

10 GB

Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems.
Users who have administrator rights can install the software.
Windows Terminal Services is compatible with your machine.
For Windows 2000, Services Pack 4 or higher is required.

Macintosh
Operating System

CPU

RAM

Free
HDD
Space

Mac OS X 10.3 ~ 10.7

• Intel® processors
• PowerPC G4/ G5

• 128 MB for a powerPC
based Mac (512 MB)
• 512 MB for an Intelbased Mac (1 GB)

1 GB

Mac OS X 10.5

Intel® processors
867 MHz or faster PowerPC G4/ G5

512 MB (1 GB)

1 GB

Mac OS X 10.6

Intel® processors

1 GB (2 GB)

1 GB

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System Requirements

Linux
Operating System
•
•
•
•

CPU

Fedora 5 ~ 13 (32/ 64 bit)
®

•

OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2 (32/64 bit)
SuSE 10.1 (32 bit)
Ubuntu 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10,
10.04 (32/64 bit)
Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64
bit)
Debian 4.0, 5.0 (32/64 bit)

•
•

Redhat® Enterprise Linux WS 4, 5 (32/64 bit)
SuSE Linux Enterprise Desktop 10, 11 (32/64 bit

•

Pentium IV 2.4GHz
(Intel Core™2)

RAM

Free HDD
Space

512 MB (1 GB)

1 GB (2 GB)

Unix
Operating System
Sun Solaris 9, 10 (x86, SPARC)
HP-UX 11.0, 11i v1, 11i v2, 11i v3 (PA-RISC, Itanium)
IBM AIX 5.1, 5.2, 5,3, 5.4

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Free HDD
Space
Up to 100 MB

Network Environment

Network Environment
Item

Specification

Network interface

• Ethernet 10/100/1000 Base-TX
• 802.11b/g/n Wireless LAN

Network operating system

• Windows 2000/Server 2003 /Server
2008/XP/Vista/7/Server 2008 R2
• Various Linux OS
• Mac OS X 10.3 ~ 10.7
• Unix

Network protocols

•
•
•
•
•
•

Wireless security (Phaser 3320DNI only)

• Authentication: Open System, Shared Key, WPA
Personal, WPA2 Personal (PSK), WPA
• Enterprise, WPA2 Enterprise
• Encryption: WEP64, WEP128, TKIP, AES

TCP/IPv4
DHCP, BOOTP
DNS, WINS, Bonjour, SLP, UPnP
Standard TCP/IP Printing (RAW), LPR, IPP, WSD
SNMPv 1/2/3, HTTP (S), IPSec
TCP/IPv6 (DHCP, DNS, RAW, LPR, SNMPv 1/2/3,
HTTP (S), IPSec)

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Network Environment

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Safety
This chapter includes:
• Notices and Safety on page 128
• Safety Labels and Symbols on page 129
• Operational Safety Information on page 130
• Basic Regulations on page 134
• Material Safety Data on page 138
• Product Recycling and Disposal on page 139
• Energy Program Compliance on page 141
• Environment, Health and Safety (EH&S) Contact Information on page 142

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Notices and Safety

Notices and Safety
Please read the following instructions carefully before operating the machine. Refer to them as needed
to ensure the continued safe operation of your machine.
Your Xerox machine and supplies have been designed and tested to meet strict safety requirements.
These include safety agency evaluation and certification, and compliance with electromagnetic
regulations and established environmental standards.
The safety and environment testing and performance of this machine have been verified using Xerox
materials only.
WARNING: Unauthorized alterations, which may include the addition of new functions or
connection of external machines, may impact the machine certification. Please contact your
Xerox representative for more information.

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Safety Labels and Symbols

Safety Labels and Symbols
All warnings and instructions marked on or supplied with the machine should be followed.
This WARNING alerts users to areas of the machine where there is the possibility of personal
injury.
This WARNING alerts users to areas of the machine where there are heated surfaces, which
should not be touched.
This WARNING alerts users not to perform unauthorized actions that may result in hazardous
light exposure.

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Operational Safety Information

Operational Safety Information
Your Xerox machine and supplies have been designed and tested to meet strict safety requirements.
These include safety agency examination, approval, and compliance with established environmental
standards. To ensure the continued safe operation of your Xerox machine, follow these safety
guidelines at all times:

Electrical Supply
This section provides important electrical supply safety information that you should read before
installing or using the device.
Read the information in the following sections:
• Power Outlet Electrical Safety on page 130
• Power Cord Electrical Safety on page 130
• Laser Safety Information on page 131
• Device Safety on page 131
• Emergency Power Off on page 132
• Disconnect Device on page 132

Power Outlet Electrical Safety
This device must be operated from the type of electrical supply indicated on the data plate label
located on the rear cover of the device. If you are not sure that your electrical supply meets the
requirements, please consult your local power company or a licensed electrician for advice.
The electrical supply outlet should be installed near the device and should be easily accessible.

WARNING: This device must be connected to a protective earth circuit. This device is supplied
with a plug that has a protective earth pin. This plug will only fit into an earthed electrical outlet.
This is a safety feature. If you are unable to insert the plug into the outlet, contact a licensed
electrician to replace the outlet. Always connect the device to a correctly grounded power outlet.
If in doubt, have the outlet checked by a qualified electrician. Improper connection of the devicegrounding conductor can result in electrical shock.

Power Cord Electrical Safety
•
•
•
•

130

Use only the power cord supplied with this device.
Plug the power cord directly into a grounded electrical outlet. Do not use an extension cord. If you
do not know whether or not an outlet is grounded, consult a qualified electrician.
Do not place this device where people might step on or trip on the power cord.
Do not place objects on the power cord.

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Operational Safety Information

Laser Safety Information
WARNING: Use of controls, adjustments or performance of procedures other than those specified
herein may result in hazardous light exposure.
With specific regard to laser safety, the device complies with performance standards for laser products
set by government, national and international agencies as a Class 1 laser product. It does not emit
hazardous light, as the beam is totally enclosed during all phases of customer operation and
maintenance.

Device Safety
This device has been designed to provide operator access to safe areas only. Operator access to
hazardous areas is restricted using covers or guards, which require a tool to enable removal. Never
remove the covers or guards that protect hazardous areas.
Device Safety - Do These
• Always follow all warnings and instructions that are marked on or supplied with the device.
• Before cleaning this device, unplug the device from the electrical outlet. Always use materials
specifically designated for this device, the use of other materials may result in poor performance
and create a hazardous situation.
• Always exercise care when moving or relocating the device. Please contact your local Xerox dealer
to arrange relocation of the device to a location outside of your building.
• Always locate the device on a solid support surface (not on plush carpet) that has adequate
strength to support the weight of the machine.
• Always locate the device in an area that has adequate ventilation and room for servicing.
• Always unplug this device from the electrical outlet before cleaning.
Note: Your Xerox device is equipped with an energy saving function to conserve power when the
device is not in use. The device may be left on continuously.
Device Safety - Do Not Do These
WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or flammable when
used on electromechanical equipment.
•
•
•
•
•
•
•
•

Never use a ground adapter plug to connect the device to a power outlet that lacks a ground
connection terminal.
Never attempt any maintenance function that is not specifically described in this documentation.
Never obstruct ventilation openings. They are provided to prevent overheating.
Never remove covers or guards that are fastened with screws. There are no operator serviceable
areas within these covers.
Never locate the machine near a radiator or any other heat source.
Never push objects of any kind into the ventilation openings.
Never override or “cheat” any of the electrical or mechanical interlock devices.
Never place this device where people might step on or trip on the power cord.

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Operational Safety Information

•

This device should not be placed in a room unless proper ventilation is provided.

Please contact your local Authorized dealer for further information.

Emergency Power Off
If any of the following conditions occur, turn off the device immediately and disconnect the power
cable(s) from the electrical outlet(s). Contact an authorized Xerox Service Representative to correct the
problem:
• The device emits unusual odors or makes unusual noises.
• The power cable is damaged or frayed.
• A wall panel circuit breaker, fuse, or other safety device has been tripped.
• Liquid is spilled into the machine.
• The machine is exposed to water or another liquid
• Any part of the device is damaged.

Disconnect Device
The power cable is the disconnect device for this device. It is attached to the back of the machine as a
plug-in device. To remove all electrical power from the device, disconnect the power cable from the
electrical outlet.

Ozone Safety Information
This device will produce ozone during normal operation. The ozone produced is heavier than air and is
dependent on copy volume. Providing the correct environmental parameters as specified in the Xerox
installation procedure will ensure that the concentration levels meet safe limits.
If you need additional information about ozone, please request the Xerox publication Ozone by calling
1-800-828-6571 in the United States and Canada. In other markets please contact your authorized
local dealer or Service Provider.

Maintenance Information
WARNING: Do not use aerosol cleaners. Aerosol cleaners can be explosive or flammable when
used on electromechanical equipment.
•
•
•
•

132

Any operator device maintenance procedures will be described in the user documentation
supplied with the device.
Do not carry out any maintenance on this device which is not described in the customer
documentation.
Use supplies and cleaning materials only as directed in the user documentation.
Do not remove covers or guards that are fastened with screws. There are no parts behind these
covers that you can maintain or service.

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Operational Safety Information

Consumables Information
•
•
•

Store all consumables in accordance with the instructions given on the package or container.
Keep all consumables away from the reach of children.
Never throw toner, print cartridges or toner containers into an open flame.

Product Safety Certification
This device is certified by the following Agency using the Safety standards listed.

Agency

Standard

Underwriters Laboratories Inc.

UL60950-1 2nd Edition (USA/Canada)
IEC/EN60950-1 2nd Edition

This device has been manufactured under a registered ISO9001 Quality system.

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Basic Regulations

Basic Regulations
Xerox has tested this device to electromagnetic emission and immunity standards. These standards are
designed to mitigate interference caused or received by this device in a typical office environment.

United States (FCC Regulations)
This device has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial environment. This device generates, uses, and can radiate radio frequency
energy. If it is not installed and used in accordance with these instructions, it may cause harmful
interference to radio communications. Operation of this device in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his/her own
expense.
If this device does cause harmful interference to radio or television reception, which can be determined
by turning the device off and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiver.
• Increase the separation between the device and receiver.
• Connect the device into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/television technician for help.
Any changes or modifications not expressly approved by Xerox could void the user's authority to
operate the device. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

Regulatory information for 2.4 Ghz Wireless LAN Module
This product contains a 2.4 Ghz Wireless LAN radio transmitter module which complies with the
requirements specified in FCC Part 15, Industry Canada RSS-210 and European Council Directive
99/5/EC.
Operation of this device is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Changes or modifications to this device not specifically approved by the Xerox Corporation may void
the user's authority to operate this equipment.

Canada (Regulations)
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

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European Union
WARNING: This is a Class A product. In a domestic environment this device may cause radio
interference in which case the user may be required to take adequate measures.
The CE mark applied to this device symbolizes Xerox’s declaration of conformity with the
following applicable Directives of the European Union as of the dates indicated:
•
•
•

December 12, 2006: Low Voltage Directive 2006/95/EC. Approximation of the laws of the
member states related to low voltage equipment.
December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC. Approximation of the
laws of the member states related to electromagnetic compatibility.
March 9, 1999: Radio & Telecommunications Terminal Equipment Directive 1999/5/EC.

This device, if used properly in accordance with the user's instructions, is neither dangerous for the
consumer nor for the environment.
To ensure compliance with European Union regulations, use shielded interface cables.
A signed copy of the Declaration of Conformity for this device can be obtained from Xerox.

European Union Lot 4 Imaging Equipment Agreement Environmental
Information
Environmental Information Providing Environmental Solutions and Reducing Cost
Introduction
The following information has been developed to assist users and has been issued in relation to the
European Union (EU) Energy Related Products Directive, specifically the Lot 4 study on Imaging
Equipment. This requires manufacturers to improve environmental performance of in scope products
and supports the EU action plan on energy efficiency.
In scope products are Household and Office equipment that meet the following criteria.
• Standard monochrome format products with a maximum speed less than 66 A4 images per
minute
• Standard color format products with a maximum speed less than 51 A4 images per minute
Environmental Benefits of Duplex Printing
Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you
to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable
resources by reducing your paper consumption. The Lot 4 Imaging Equipment agreement requires that
on models greater than or equal to 40 ppm color or greater than or equal to 45 ppm monochrome the
duplex function has been auto enabled, during the setup and driver installation. Some Xerox models
below these speed bands may also be enabled with 2-sided printing settings defaulted on at the time
of install. Continuing to use the duplex function will reduce the environmental impact of your work.

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Basic Regulations

However, should you require simplex/1-sided printing, you may change the print settings in the printer
driver.
Paper Types
This product can be used to print an both recycled and virgin paper, approved to an environmental
stewardship scheme, which complies with EN1 2281 or a similar quality standard. Lighter weight paper
(60 g/m2), which contains less raw material and thus save resources per print, may be used in certain
applications. We encourage you to check if this is suitable for your printing needs.
ENERGY STAR
Power Consumption and Activation Time
The amount of electricity a product consumes depends an the way the device is used. This product is
designed and configured to enable you to reduce your electricity costs. After the last print it switches to
Ready mode. In this mode it can print again immediately if required. If the product is not used for a
period of time, the device switches to a Power Save Mode. In these modes, only essential functions
remain active in order to enable reduced product power consumption.
Upon exiting from Power Save Mode, the first print will take slightly longer than in Ready mode. This
delay is the result of the system "waking up" from Power Save mode and is typical of most imaging
products on the market.
If you wish to set a longer Activation Time or would like to completely deactivate the Power Save
Mode, please consider that this device may then only switch to a lower energy level after a longer
period of time or not at all.
To learn more about Xerox participation in sustainable initiatives, please visit our website at:
www.xerox.com/about-xerox/environment/enus.html

Germany
Blendschutz
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen. Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt
nicht im unmittelbaren Gesichtsfeld platziert werden.

Larmemission
Maschinenlärminformatians-Verordnung3 . GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A)
oder weniger gemäß EN I S 0 7779.

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Importeur
Deutschland
Xerox GmbH
Hellersbergstraße 2-4
41460 Neuss

Turkey RoHS Regulation
In compliance with Article 7 (d). We hereby certify:
"It is compliant with the EEE Regulation."
"EEE yönetmeliğine uygundur"

Canada
This device has been tested to and is compliant with CS03 Issue 9 Amendments 1, 2, and 3.
This product meets the applicable Industry Canada technical specifications.
Repairs to certified equipment should be coordinated by a representative designated by the supplier.
Any repairs or alterations made by the user to this device, or device malfunctions, may give the
telecommunications company cause to request the user to disconnect the device.
Users should make sure for their own protection that the electrical ground connections of the power
utility, telephone lines and internal metallic water pipe systems, if present, are connected together.
This precaution may be particularly important in rural areas.
CAUTION: Users should not attempt to make such connections themselves, but should contact
the appropriate electric inspection authority, or electrician, as appropriate.

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Material Safety Data

Material Safety Data
For Material Safety Data information regarding your printer, go to:
North America: www.xerox.com/msds
European Union: www.xerox.com/environment_europe
For the Customer Support Center phone numbers, go to www.xerox.com/office/worldcontacts

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Product Recycling and Disposal

Product Recycling and Disposal
USA & Canada
Xerox operates a worldwide equipment take back and reuse/recycle program. Contact your Xerox sales
representative (1-800-ASK-XEROX) to determine whether this Xerox device is part of the program. For
more information about Xerox environmental programs, visit www.xerox.com/environment.html.
If you are managing the disposal of your Xerox device, please note that the device may contain lead,
mercury, Perchlorate, and other materials whose disposal may be regulated due to environmental
considerations. The presence of these materials is fully consistent with global regulations applicable at
the time that the device was placed on the market. For recycling and disposal information, contact
your local authorities. In the United States, you may also refer to the Electronic Industries Alliance web
site: http://www.eiae.org/.

European Union
WEEE Directive 2002/96/EC
Product Recycling and Disposal (EU Professional/Business Environment)
Application of this symbol on your equipment is confirmation that you must dispose of this
equipment in compliance with agreed national procedures. In accordance with European
legislation, end of life electrical and electronic equipment subject to disposal must be
managed within agreed procedures.
(EU Battery Directive)
These symbols on the products, and/or accompanying documents mean that used
electrical and electronic products and batteries should not be mixed with general
household waste.
For proper treatment, recovery and recycling of old products and used batteries, please take them to
applicable collection points, in accordance with your national legislation and the Directive 2002/96/EC
and 2006/66/EC.
By disposing of these products and batteries correctly, you will help to save valuable resources and
prevent any potential negative effects on human health and the environment which could otherwise
arise from inappropriate waste handling.
For more information about collection and recycling of old products and batteries, please contact your
local municipality, your waste disposal service or the point of sale where you purchased the items.
Penalties may be applicable for incorrect disposal of this waste, in accordance with national legislation.
For Business Users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for
further information.

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Product Recycling and Disposal

Information on disposal in other countries outside the European Union
These symbols are only valid in the European Union. If you wish to discard these items, please contact
your local authorities or dealer and ask for the correct method of disposal.
Note for the Battery Symbol
This wheeled bin symbol may be used in combination with a chemical symbol. This
establishes compliance with the requirements set out by the Directive.

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Energy Program Compliance

Energy Program Compliance
All Markets
ENERGY STAR
The ENERGY STAR program is a voluntary scheme to promote the development and purchase of
energy efficient models, which help to reduce environmental impact. Details on the ENERGY STAR
program and models qualified to ENERGY STAR can be found at the following website:
www.energystar.gov/index.cfm?fuseaction=find_a_product.showProductGroup&pgw_code=IEQ
As an ENERGY STAR® partner, Xerox Corporation has determined that this device meets the ENERGY
STAR guidelines for energy efficiency.
The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks.
The ENERGY STAR Office Equipment Program is a team effort between U.S., European
Union and Japanese governments and the office equipment industry to promote
energy-efficient copiers, printers, fax, multifunction machines, personal computers, and
monitors. Reducing device energy consumption helps combat smog, acid rain and longterm changes to the climate by decreasing the emissions that result from generating
electricity.
Xerox ENERGY STAR equipment is preset at the factory, to switch to Power Save Mode after a preset
time following the last copy/print out. The default time set for the Xerox Phaser 3320DN/3320DNI is
30 minutes. A more detailed description of this feature can be found in the User Guide. Refer to System
Setup on page 81 for instructions on how to change the Power Save setting.

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141

Environment, Health and Safety (EH&S) Contact Information

Environment, Health and Safety (EH&S) Contact
Information
For more information on Environment, Health, and Safety in relation to this Xerox device and supplies,
please contact the following customer help lines:
USA: 1-800 828-6571
Canada: 1-800 828-6571
Europe: +44 1707 353 434
Device safety information is also available on the Xerox website:
www.xerox.com/about-xerox/environment

142

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User Guide

Index
Numerics
2 Sided Printing, 37
2 Sided, Macintosh, 50

A
Access the menu, 76
Accessing the Feature and Setup Options, 76
Active Job, 80
Administrator Password, 76
Advanced Tab, 40
Arrow buttons, 9
Assistance, 21, 116

B
Back button, 9
Basic Regulations, 134
Basic Tab, 35
Billing Counters, 77
Bypass Tray, 6, 67, 98
Extension, 6
Loading Paper, 15
Width Guides, 6

C
Calling for Service, 21, 116
Canada (Regulations), 134
Caring for your Machine, 88
CentreWare Internet Services, 57
File Download, 62
Home Page, 58
Jobs, 60
Print, 62
Properties, 63
Status, 59
Support, 64
Changing Printer Settings
Macintosh, 49
Checking the Supplies Life, 90
Cleaning the Machine, 20, 91
Control Panel, 91

Internal Areas, 91
Output Tray, 91
Paper Trays, 91
Common Problems
Linux, 114
Macintosh, 113
PostScript, 115
Windows, 112
Configuration Report, 12, 116
Consumables Safety Information, 133
Control Board Cover, 6
Control Panel, 6, 9
Counter, 77
Customer Replaceable Consumable, 20, 88
Print Cartridge, 89
Storage and Handling, 88

D
Demo Page, 12
Device Safety, 131
Double Sided Printing, 37
Duplex Unit, 7, 16
Adjusting Size, 16

E
Earth Smart Tab, 43
Electrical Specifications, 121
Electrical Supply, 130
Electrical Voltage, 121
Emulation Setup, 84
Energy Program Compliance, 141
ENERGY STAR, 141
Entering a password, 76
Envelope Mode, 68
EPSON Font List, 12
Error Messages, 101
European Union Regulations, 135

F
Fault Messages, 101
Faults, 93
Bypass Tray, 98
Error Messages, 101
Inside the Machine, 98
Linux, 114
Macintosh, 113
Output Area, 99

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Paper Feeding, 104
Paper Jams, 95
Paper Tray 1, 96
PostScript Problems, 115
Print Quality, 108
Printing, 105
Tray 1, 96
Windows Printing, 112
FCC Regulations, 134
Feature Information, 75
Feature Menu, 10
Feature Options, 77
File Download, CentreWare Internet Services, 62
File Policy, 80
First Copy Out Time, 118
Font/Text, 39
Front Cover, 6
Further Assistance, 21, 116

G
General Care, 88
General Care and Troubleshooting, 87
Getting Started, 5
Graphics Options, 80
Graphics Tab, 39

H
Health & Safety Contact Information, 142
Help, 21, 116
Home Page, CentreWare Internet Services, 58

I
IEEE 1284 Parallel Connector (Optional), 7
Image Overwrite, 80
Information, 77
Inside the Machine, 98
Install Printer Software, 24
Internal Areas, 91
Internet Services, 57
Home Page, 58
Jobs, 60
Print, 62
Properties, 63
Status, 59

J
Job Manage (Optional)
144

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User Guide

Active Job, Stored Job, 80
Jobs, CentreWare Internet Services, 60

L
Layout Options, 36, 78
Linux
System Requirements, 124
Linux Printing, 52
Printer Properties, 52
Problems, 114
Loading Paper, 14, 65, 66
Bypass Tray, 15, 67
Envelopes, 68
Media Specifications, 71
Media Types, 72
Paper Size and Type, 70
Paper Trays 1 and 2, 14, 66
Loading the Paper Trays, 66
Local Printer, 24
Locating the Serial Number, 116

M
Machine Cleaning, 91
Machine components, 7
Machine Configurations, 118
Hardware, 118
Speed, 122
Machine Features and Setups, 75
Machine Overview, 6
Machine Parts, 6
Machine Power, 8
Machine Report, 116
Machine Serial Number, 116
Machine Size, 118
Machine Specifications, 117, 118
Machine Weight, 118
Macintosh
2 Sided, 50
Features, 50
Graphics, 49
Layout, 49
N-up Printing, 50
Paper, 50
Printer Settings, 49
Resolution, 49
System Requirements, 123
Toner Save Mode, 50
Macintosh Problems, 113

Maintenance, 88, 132
Maintenance Safety Information, 132
Material Safety Data, 138
Media, 65
Media Output Locations
Output Tray, 18
Rear Door, 18
Media Specifications, 71, 119
Media Types, 72
Menu
Emulation, 84
Entering characters, 10
Feature options, 77
Features, 10
Graphics, 80
Information, 77
Layout, 78
Network Setup, 84
Paper, 79
Selecting items, 10
Setups, 11
System Setup, 81
Menu button, 9
Menu Map, 12
Menu Overview, 10
Messages, 101
Meter Reading, 77
Moving the Machine, 92

N
Network Environment, 125
Network Port, 7
Network Setup, 84
Number of Prints, 38, 77
N-up printing
Macintosh, 50

O
OK button, 9
On/Off, 8
Operational Safety, 127
Operational Safety Information, 130
Orientation, 36
Output Area, 99
Output Options, 43
Output Tray, 6, 18
Output Tray Support, 6
Overlay, 42

Overview of your Machine, 6
Overwrite, 80

P
Paper and Media, 65
Paper Feeding Problems, 104
Paper Jams, 95
Avoiding Paper Curls, 95
Paper Level Indicator, 6
Paper Loading, 14, 66
Bypass Tray, 67
Envelopes, 68
Media Specifications, 71
Media Types, 72
Paper Size and Type, 70
Paper Trays 1 and 2, 66
Preparation, 66
Paper Options, 38, 79
Paper Size and Type, 70
Paper Supply Specifications
Bypass Tray, 119
Trays 1 & 2, 119
Paper Tab, 38
Paper Tray 1, 6, 96
Paper Tray 2 (Optional), 6
Paper Tray Rear Cover, 7
Paper Trays, 65
Password, 76
PCL Font List, 12
Power Consumption, 121
Power On/Off, 8
Power Outlet Electrical Safety, 130
Power Receptacle, 7
Power Save button, 9
Preparing Paper for Loading, 66
Print, 23
2 sided, 37
Advanced Tab, 40
Basic Tab, 35
Earth Smart Tab, 43
Easy Printer Manager, 45
Font/Text, 39
Graphics Tab, 39
Install Software, 24
Layout Options, 36
Linux Printing, 52
Local Printer, 24
Macintosh Printing, 49
Number of Copies, 38
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145

Orientation, 36
Output Options, 43
Overlay, 42
Paper Options, 38
Paper Tab, 38
Scaling Options, 38
Toner Save, 39
Unix Printing, 54
Watermark, 41
Windows Printing, 24
Xerox Tab, 44
Print Cartridge, 20, 88
Storage and Handling, 88
Toner Level, 90
Print Cartridge Replacement, 89
Print Cartridge Toner Level, 90
Print Procedure, 34
Print Specifications, 122
Print, CentreWare Internet Services, 62
Printer Properties
Linux, 52
Printer Settings
Macintosh, 49
Printer Software, 24
Printing a Machine Report, 116
Printing Problems, 105
Printing Quality Problems, 108
Printing Reports, 116
Problem Solving, 93
Problems
Bypass Tray, 98
Fault Messages, 101
Inside the Machine, 98
Linux, 114
Macintosh, 113
Output Area, 99
Paper Feeding, 104
Paper Tray 1, 96
PostScript, 115
Print Quality, 108
Printing, 105
Tray 1, 96
Windows Printing, 112
Product Configurations, 7
Product Recycling and Disposal, 139
Product Safety Certification, 133
Properties, CentreWare Internet Services, 63
PS Font List, 12

146

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Q
Quality Problems, 108

R
Rear Door, 7, 19
Regulations, 127
Canada, 134
European Union, 135
FCC Regulations United States, 134
Turkey RoHS Regulation, 137
United States, 134
Relocating your Machine, 92
Rename file, 80
Replaceable Consumable, 20, 88
Replacing the Print Cartridge, 89
Reports, 12, 116
Configuration Report, 12, 116
Demo Page, 12
EPSON Font List, 12
Menu Map, 12
PCL Font List, 12
PS Font List, 12
Supplies Info., 12
Resolution
Macintosh, 49

S
Safety, 127
Basic Regulations, 134
Certification, 133
Consumables, 133
Contact Information, 142
Disconnect Device, 132
Electrical Supply, 130
Emergency Power Off, 132
Ozone Information, 132
Safety Contact Information, 142
Safety Labels and Symbols, 129
Scaling Options, 38
Sending a Print Job, 23, 34
Serial Number, 116
SetIP, 48
Setting Paper Size and Type, 70
Setup Menu, 11
Setup Options, 81
Setups, 75
Size of Machine, 118
Software, 13

Solving Problems, 93
Special Media, 72
Specifications, 117
Bypass Tray, 119
Electrical, 121
Electrical Voltage, 121
Machine, 118
Machine Configurations, 118
media, 119
Power Consumption, 121
Print Features, 122
Trays 1 & 2, 119
Speed of Machine, 122
Start button, 9
Status, CentreWare Internet Services, 59
Status/Wireless LED, 9
Stop button, 9
Stored Job, 80
Supplies Info., 12
Support, CentreWare Internet Services, 64
System Requirements, 123
Linux, 124
Macintosh, 123
Unix, 124
Windows, 123
System Setup, 81

Using the Machine, 5

W
Warm Up Time, 118
Watermark, 41
WEEE Directive 2002/96/EC, 139
Weight of Machine, 118
Windows
Printing, 24
System Requirements, 123
Windows Problems, 112
Wireless Setting Program, 46

X
Xerox Easy Printer Manager (EPM), 45
Xerox Support Center, 21, 116
Xerox Tab, 44

T
Technical Specifications, 117
Tips for Avoiding Paper Curls, 95
Tips for Avoiding Paper Jams, 95
Toner Level, 90
Toner Replacement, 20, 88
Toner Save, 39
Toner Save Mode, 50
Total Impressions, 77
Tray 1, 96
Troubleshooting, 87, 93
Turkey RoHS Regulation, 137

U
United States (FCC Regulations), 134
Unix
System Requirements, 124
Unix Printing, 54
Usage Counters, 77
USB Port, 7
Using the Bypass Tray, 67

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User Guide

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