Xinguodu Technology G3 PIN PAD User Manual G3
Shenzhen Xinguodu Technology Co., Ltd. PIN PAD G3
Contents
- 1. User Manual
- 2. User manual
User manual
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| Document ID | 3115332 |
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| Document Description | User manual |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 26.55kB (331890 bits) |
| Date Submitted | 2016-08-29 00:00:00 |
| Date Available | 2016-10-13 00:00:00 |
| Creation Date | 2016-08-17 15:36:18 |
| Producing Software | Acrobat Distiller 15.0 (Windows) |
| Document Lastmod | 2016-08-17 15:58:39 |
| Document Title | Microsoft Word - G3--User Manual |
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| Document Author: | mark |
NEXGO G3 POS Terminal User Guide Version Information Shenzhen Xinguodu Technology Co., Ltd. Warning: No part of this publication may be reproduced, transmitted, stored in a retrieval system, nor translated into any human or computer language, in any form or by any means, electronic, mechanical, manual, or otherwise, without the prior written permission of Shenzhen Xinguodu Technology Co., Ltd. All trademarks mentioned are proprietary of their respective owners. Version number：V 1.00 Notice 1. Install software well in this terminal; 2. Set up related number and password well in this terminal: System manager number：99 Password of system manager：82112711 Merchant manager number：0 Password of merchant manager number：123456 operator：01, 02, 03, 04, 05 password of operator：0000 security password：12345678 Contents SPECIFICATION OF POS TERMINAL ..................................................................................... 4 BASIC SETTING............................................................................................................................ 5 Power on/off.................................................................................................................................. 5 Self-checking ................................................................................................................................ 5 Apps download ............................................................................................................................. 6 G3 setting of China UnionPay ............................................................................................... 7 Setting on G3 by Appointed merchants’ manager ....................................................................... 10 GENERAL FUNCTION OPERATION ...................................................................................... 11 Operator sign-in .......................................................................................................................... 11 Sales ............................................................................................................................................ 11 Void ............................................................................................................................................. 11 Refund ......................................................................................................................................... 12 Pre-authorization ......................................................................................................................... 12 Offline ......................................................................................................................................... 14 Query........................................................................................................................................... 15 Response Test .............................................................................................................................. 15 Settlement ................................................................................................................................... 15 GENERAL MANAGEMENT OPERATION ............................................................................. 15 Reprint......................................................................................................................................... 15 Chargeback.................................................................................................................................. 16 Operation query .......................................................................................................................... 16 Outline......................................................................................................................................... 16 System standby ........................................................................................................................... 16 System information ..................................................................................................................... 17 Specification of pos terminal Processor ARM9 32 Bit CPU/400MHZ Memory Large memory: 128M BYTE FLASH, 64M BYTE RAM, expandable to infinity. OS Linux External switch power Input: 100V～240V AC，50/60Hz Power Supply Output: 5VDC, 1.0A Working current electric Connectivity Magnetic Reader power on current:140mA～240mA, standby mode: 20mA 1 Micro-USB port，1 RS232/PINPAD port, Stripe Track 1/2/3, bi-directional swipe, speed is 10mm/s-100 mm/s， GB/T 14916、GB/T 15120、GB/T 15694-1、ISO7812-2、GB/T 17552 compliant , High Coercively , Life cycle: above 500,000 IC Card Reader Can read ISO7816 IC with card voltage range of 1.8V, 3V, 5V, can read standard EMV card and memory card, with EMV 2000, PBOC 2.0 certifications approved PSAM Slots 2PSAM slot, compliant to ISO7816 N/A Printer LCD 128*64 LCD with adjustable backlit Keypad 20 keys with waterproof and dustproof, 10 alphanumeric keys，9 function keys，1 on/off switch, supports to input figure and letter，the life cycle of key is over 300.000 times Pin pad Embedded pin pad, supports alphanumeric input and display, 3DES、 ANSIX9.9、ANS9.8，above 100 secret keys Modem N/A Communication mode SDK Software for all needed Application WiFi Standard C, support Second Development and at least 20 apps for multi-application Complete Set Development Tools For Application Development Through Library And Software simulation on PC TMS Remote Downloading ( App. & Configuration) -Scheduling -Full feature license -Independ to the special router - Unlimited connection POS to the TMS - running many operation in according program in a connection for some POS to the TMS ( scenario) -Key Management system -keeping security methods for DATA between POS and TMS Ability implement Hotlist or Black list Language Multi-language, such as English, Chinese, Farsi, Cyrillic, Russia etc. Update RS232 from PC, terminal to terminal, remote download, USB Drive Size & Weight 146.2(L) X 82.2(W）X 50.8(H)mm Certifications China Union Pay POS test, 3C,EMV LEVEL1/LEVEL2,PBOC2.0 LEVEL1/LEVEL2,China telecomAccess Net license, China Union Pay Magnetic Stripe/IC card POS Access Net license, Visa ADVT , Master Tip, PCI PED 2.0 0.339KG Basic setting Power on/off power on： Please connection G3 with power by power adapter, press “on/off” for 3 seconds to boot up G3; Power off： Under status of power on, please press “on/off” for 3 seconds, then it will prompt “ press OK to power off, other keys to return”, then press “OK”, then it will prompt “ in powering off, waiting…”, after 2 seconds, it will finally power off. Self-checking 1. Press “on/off”, “F” and “3” at the same time to power on, then it will prompt “please input password”; 2. Input password“556677” and press “OK” to enter self-checking menu; please “OK” Test app G3 V1.01 Test app 20070622 1.keypad 5.comm Pls press “OK” to continue—→ 2.LCD 2007-6-25 15:10:00 Jun 22 2007 10:27:50 3.Mag-card 4.print 6.IC card 7.accessories 8.clock (1) Keypad: to check if every button works well, here you can press arrow keys to adjust frequency of buzzer; (2) LCD: to check if LCD works well, as below: 1. Test LCD 2. Test LCD backlit 3. Test LCD contrast 4. Test charging battery ① Test LCD: to play WAV file; ② Test LCD backlit: adjust the light of backlit; ③ Test LCD contrast: adjust the current contrast of LCD; ④ Test charging battery: not support; (３) Mag-card: to check if read/write mag-card working well; (4)Comm: to test WIFI; (5) IC card: to test IC cards slot 1,2 3 and initialization key card; (6) Accessories: to test fingerprint, barcode scanner, voice(not support in G3) and USB and serial port; (7) Clock: to set the current time. Apps download IKernel download: Note: please prepare both USB and serial port cable before kernel download. 1. please install driver apps according to your PC OS ： Secbulk_2000.msi(OS 2000)/Secbulk_2003(OS 2003).msi/Secbulk_XP.msi(OS XP) 2. connect G3 with K3209 (please take care, the side with ACH of backbox should be upwards, the other side with arrow sign should be downward) 3. connect PC and K3209 by serial port cable, and please take care of connecting with K3209 by “POS/PINPAD”, and USB cable to plug into “USB D”; 4.Open“G3DL_3.6.7.exe” download tool on your PC, and click “start download”, it will prompt “BIOS is booting…”; 5. Press “2, 5,0” and “on/off” to boot POS, then it will prompt input password “888888”, when download tool prompt “ waiting for BIOS booting..” again, it will means finishing to download kernel. II Apps download Note: G3 POS can support USB, serial port and remote download to download apps. a.USB download: using USB to upgrade apps; Note: please install USB simulated serial port communication driver well in your PC before connection USB and K3209, otherwise, POS will prompt“please check USB cable connect well or not, please plug USB again, and retry by pressing “OK”, or cancel to exit”; 1. Open “G3DL_3.6.7.exe” by your PC； 2. Click “read configuration file” to select“apps.INI” file, and click “add” to tick “√”at the option of “USB simulated serial port”; 3. Operation method: press “F” + “1” and press “CNL” at the same time to boot up POS until you see “apps download (USB), please input your password”; 4. Input password “556677” and press “OK”, then it will prompt “apps download (USB), downloading, baud rate=115200” 5. Click “start” to download apps, after finishing, it will prompt “ download success”; 6. Press“CNL” to exit apps to enter “sign in” interface. b. Serial port apps download: using PC serial port to upgrade apps. Note: directly connect PC with K3209 by“POS/PINPAN”, don’t need to install USB driver 1. Operation method: press “F” and “6”, and press “CNL” to start pos until it prompt “apps download(COM), please input password”; 2. Input password “556677” and press “OK”, then it will prompt “apps download (COM), downloading, baud rate=115200” 3. Open “G3DL_3.6.7.exe” by PC； 4. Click “read configuration file” to select“app.INI”, then click “add” and select “single port download”, and tick“√” the “don’t need USB simulated serial port”; 5. Click “start” to download apps, after finishing, it will prompt “ download success”; 6. Press “CNL” to exit apps to enter “sign in” interface. G3 setting of China UnionPay China UnionPay will set system parameter of G3 like bellows: System setting System management 1. POS parameter setting 2. Comm.Parameter setting 3. Transaction function setting 4. Pos key management ↑ ↓ ⑴ input operator 99 to enter sign in interface and input system manager password; ⑵ Input system manager password（82112711）, and press “OK” to enter system setting page; ⑶ After setting, press “OK”, then it means finishing system parameter setting, system will prompt if write card, only if cards is written, the parameter is valid. 1. POS parameter setting: System management Please input 15 bits merchant number by order, 8 bits POS number, Merchants’ 5. Modify management password ↑ 6. Other functions name (maximum more than 20 Chinese characters), merchants’English name 7. PC parameter download (maximum more than 30 English characters), after finishing please enter next 8. MODEM parameter setting ↓ setting items. Merchants’ number: must ensure to input 15 bits terminal number：must ensure to input 8 bits merchants’ name：the Chinese and English name of merchants, press “OK” POS parameter setting to input Chinese or English, for Chinese, it allows to input 20 characters, for English, it allows to input 30 characters. Under Please input merchant No. Chinese input method to input section code, press “alphabet” to (15bits) input pinyin; under English input method, press “alphabet” to 555555555555555 switch number and alphabet. Current year： set current year Serial number：set current serial number Batch number：set current batch number Verify version：if set verify version，（1-YES，0-NO） Refund amount：set refund amount Set settlement print：set if print details（1-YES，0-NO） Commercial banks’ code：set bank code Local area code:：set local area code If print English receipt：Set if print English receipt Select receipt：Set if print new receipt or old one Default transaction ： set default transaction (1-sales ， 0-pre-authorization），under the main menu of this function, you could directly enter transaction by brushing card; Key length：set key length（1-single，0-double） Sales void：set if need brushingcard when sales void Pre-authorization completion void:set if need brushing card when pre-authorization completion void Sales void password：set if need input password when sales void Pre-authorization void password:set if need input password when pre-authorization void pre-authorization completion void password ： set if need input password when pre-authorization completion void pre-authorization completion (online) password:set if need input password when pre-authorization completion (online) 2. Transaction functions setting: Transaction functions setting 1. shield transaction 5.print page number shield transaction ：set function of shield transaction to stop transaction 2.chargeback setting 6.maximum transaction Chargeback setting：set if automatic chargeback after settlement 3.tip setting Tip setting： set if support tip, if support, then you should set 4.resend times 7. Other parameter 8.IC card parameter the proportion of tip Resend times: set if fail to do transaction, it will resend automatically, and press “CLR” to delete previous data and input the required number. Print pages: set pages number of printing receipts Maximum transaction:set if storing maximum transaction times at this batch, when transaction times of this batch ≥ the setting number, system will remind settlement, if transaction number is 1~500, then the default is 300 transactions. Other parameter：input card No. by hand:set if support transaction by inputting card No. by hand Offline upload:set offline transaction if uploads before next online transaction or settlement Password keypad: if having password keypad Completion methods of Magnetic card pre-authorization： set completion methods of magnetic card pre-authorization printer：select the printer types No center: select if no center area Online points：set if support online points Points TPDU：set online points of TPDU IC card parameter：set if support IC cards 3、Terminal key management Key load-in：currently not available。 Key input by hand：set key by hand。 Transaction key index：set transaction key index。 TMS key index：remote download index。 4、change password 1、change administration password 2、change security password 3、reset dominating password 5、other functions Erase transaction batch：Delete all transaction record TMS download：Remote download Parameter printing：Print key parameter POS introduction：POS brief introduction 6、PC parameter download Use computer and POS terminal for communication and parameter setting. 7、MODEM parameter setting Set MODEM parameter, set whether online checking、test dialing tone, and testing time etc. Setting on G3 by Appointed merchants’ manager Upon getting G3 from China union pay, the appointed merchants’ manager will set G3 parameter and accredit operation rights accordingly. (At the very first, get merchant administration password of G3 from CUP) Main setting： 1、under main interface, choose “7, management” option； 2、choose “4, counter staff” option； 3、all settings are valid on confirmation. Setting complete, system will prompt whether read-in card. Parameter is valid after read-in. 1、director revise password：revise director password。 2、add operator：Add operators, to 30 at most. 3、inquiry operator：inquiry current operator ID。 4、delete operator：delete operator account。 5、operator revise password：operator revise their access password。 6、director setting：after inputting director password, can change time display。 7、energy-saving setting：(Workable when no external power connected) 1. enter energy-saving model（15-180s） Set energy-saving time, default 15S. 2. Wehther keyboard locked Set whether keyboard lockable 3. Wehther auto shut-off allowed Set whether auto shut-off allowed. 4.auto shut-off time（3-999m） Under this menu, set auto shut-off in regulated time。 10 General function operation Operator sign-in Function：Sign-in means the operator start to use POS terminal, and to make sure it’s valid. Operation steps： 1、when start, system will prompt sign-in, and input operation ID number； 2、input operator ID number（0~30）and press enter； 3、input operator password and enter； 4、G3 will upload data to central host and ask for response, it shows “sign-in success” when succeed; or else shows “sign-in failure”;； 5、enter main interface。 Sales Function：cardholders make online transaction by credit cards at merchants’ place。 Operation steps：1、in main menu, choose “1, sales” to enter payment interface； 2、swipe card by instruction on device screen； 3、when default is consumption, the above two steps can be replaced as a shortcut to make payments； 4、follow instruction, enter value amount and press enter； 5、Input password in Pin pad, no password, press enter directly； 6、Use G3 to make payment, screen shows payment success at last, and print receipt. Void Function：Transaction withdraws including transaction withdraw, pre-authorization void and pre-authorization complete void, which are operated by administrations sometimes are needed because of operation error and other reasons. Operation steps：1、in main menu, choose “2, void” and enter withdraw interface； 2、merchants administration input password and press enter； 3、follow instructions, input authorized number, press enter ； 4、swipe card by instruction, check whether card number is correct； 5、input password in pin pad, no password, press enter directly； 6、use G3 to withdraw transaction, it shows success at the end, meanwhile print receipt。 11 Refund Function：Transaction refund is used to withdraw transaction made in previous days or batches. Operator need to verify the transaction receipt from cardholder, and make sure transaction is in valid period (like, within 3 months). Follow instructions, operator need to input data regarding original transaction, then send to POS center and applying for refund. Operation steps：1、in main menu choose “3, refund”； 2、input administration password, and press enter； 3、swipe card by instruction, make sure card number is correct； 4、input system reference number and press enter； 5、input original transaction date（m-d）； 7、input refund amount and press enter； 8、Use G3 to refund, it shows success at the end, meanwhile to print receipt. Pre-authorization I pre-authorization： Function：It refers to the transaction made by cardholders to deposit by swiping cards at appointed merchants’ place. Then the bank hosts that issuing the cards will freeze authorized amount, and name the transaction a authorization code. Operation steps：1、Under main menu choose “4, pre-authorization” then “1, pre-authorization”； 2、swipe card by instruction and make sure card number is correct； 3、input pre-authorized amount and press enter； 3、input password in pin pad, no password, press enter directly； 4、Use G3to make pre-authorization transaction, it shows success at the end, meanwhile print authorization receipt。 II Superadd pre-authorization ： Function：after pre-authorization transaction succeed, super addition is available。 Operation steps： 1. under main menu choose “4, pre-authorization” then “2, superadd pre-authorization”； 2. swipe card by instruction, and make sure card number is correct； 3. input pre-authorization code( the code corresponding to receipt) and press enter； 4. input amount, press enter； 5. input password in pin pad, no password, press enter； 6. Use G3 to make pre-authorization transaction, it shows success at the end, meanwhile print pre-authorization receipt 12 III pre-authorization completion online： Function：Merchants frozen cards of cardholder and credit fee, but this transaction is revocable. Operation steps:1、under main menu to press“4、pre-authorization”，and select“3、pre-authorization completion online” 2、brushing card according to screen prompt or input card No. by hand； 3、input original transaction date； 4、input original authorization code and press “OK”. 5、input amount and press OK; 6、input password, if no password please directly press “OK”; 7、pre-authorization success and print receipt.. IV pre-authorization completion offline： Function：Merchants frozen cards of cardholder and credit fee, but this transaction is not revocable Operation steps:1、under main menu to press“4、pre-authorization”，and select“4、pre-authorization completion offline”; 2、brushing card according to screen prompt or input card No. by hand； 3、input original transaction date； 4、input original authorization code and press “OK”. 5、input amount and press OK; 6、input password, if no password please directly press “OK”; 7、pre-authorization completion success and print receipt.. V pre-authorization void： Function：Pre-authorization void when cardholder likes to claim back their deposit. Operation steps:： 1、under main menu to press“4、pre-authorization”，and select“5、 pre-authorization void”; 2、merchants manager input his password and press “OK”; 2、brushing card according to screen prompt or input card No. by hand； 3、input original transaction date； 4、input original authorization code and press “OK”. 5、input amount and press OK; 6、input password, if no password please directly press “OK”; 7、pre-authorization void success and print receipt. VI pre-authorization completion void: Function ： Void the actual sales amount which cardholder buys something from merchants. Operation steps:1、under main menu to press“4、pre-authorization”，and select“6、pre-authorization completion void”； 2. Merchants manager input his password and press “OK”; 2、brushing card according to screen prompt or input card No. by hand； 3、input original transaction date； 13 4、input original authorization code and press “OK”. 5、input amount and press OK; 6、input password, if no password please directly press “OK”; 7、pre-authorization completion void success and print receipt. Note: pre-authorization completion offline is not revocable. Offline I offline settlement： Function：Do offline settlement by POS, currently it’s only allowed for visa and mastercard cards. Operation steps:1、under main menu to select “5. Settlement”； 2、select “1 offline settlement”； 3、input card No. and press “OK”； 4、input validity of card and press “OK”； 5、input original authorization method, there are 3 methods：1. POS，2.pre-authorization by phone，3. cash stand-in authorization. POS： Input authorization code and press “OK” Input international organization code and press “OK”; Print purchasing receipt and upload when next POS online or before next batch settlement online; Pre-authorization by phone： Input authorization code and press “OK” Input international organization code and press “OK”; Input actual settlement amount and press “OK”; Print purchasing receipt and upload when next POS online or before next batch settlement online;。 II settlement adjustment： Function：Adjust the current batch settlement amount, or supperadd tip of current batch sales, which is only available for visa, mastercard ect. Banking cards. Operation steps:1、under main menu to select “5. Settlement”； 2、select“2. Settlement adjustment” and press “OK”； 3、input original transaction receipt No. and press “OK’; 4、after figuring out original transaction, handle them again again: Original is sales, then input sales amount and press “OK”; If original is not sales, then input adjusted amount and press “OK”; 5、print receipt; 14 Query Function：Cardholder inquiry his balance by POS. this transaction don’t attend settlement. Operation steps:1、under main menu to select “8. Other operation” and select “1. Balance inquiry”； 2、swiping card； 3、input password, if no password, please press “OK”； 4、pos will return the balance of banking card. Response Test Under main menu to select “8. Other operation”, then select “2. Response test, then you can test the Ethernet between POS and banking switch, if connecting success, POS will prompt “comm.Line works well”. Settlement Function：When pos go on batch settlement, POS will upload debit amount, load amount in batch to banking switch center to handle response message of batch settlement.When POS in batch settlement, it will do settlement according to different RMB account and foreign currency account separately. After finishing, it will implement reconciliation between POS and banking switch center. Then POS will print settlement receipt automatically and clear cache at the same time. Operation steps:1、under main menu to select “7. Management”, and then select “6. Settlement”； 2、G3 will show debit and load times and amount according to different banking cards; 3 、 please press upward key and downward key to switch showing RMB or other foreigncurrency; 4、press “OK”, then G3 will upload settlement command, then G3 will start uploading settlement, until screen prompts “settlement success” and print receipt automatically; Note：If settlement is not correct, G3 will upload report. If uploading report stops, G3 will continueto upload report after next online until finish uploading. General management operation Reprint Under main menu to press “6. reprint” to enter reprint interface. 15 I reprint the last sales receipt：Reprint the last successful sales receipt, if last sales receipt is not completed then need reprint the last one. II Reprint any sales receipt: input receipt No. to reprint any receipt you want III reprint sales details: reprint all unsettlement sales record by time of sales happen IV reprint sales summary: reprint china unionpay card and visa marstercad debit or load data separately. Chargeback Under main menu to select “7. Management” and then to select “chargeback”. If no any settlement available on this POS, please select this option to close the current working status of POS. Operation query Under main menu to select “7. Management”, then to select “3. Operation query” to enter query interface. I inquiry sales details: G3 will display the last sales details. please press upward key and downward key to inquiry the last sales details and the previous sales details. II inquiry sales summary： Inquiry sales amount, times and total void sales amount and times. III Inquiry by receipt No. Input existing receipt No. to inquiry sales records before settelement. Outline Under main menu to select “7. Management”, then to select “5. Outline” When merchants need to change phone line and having outline, merchants can set outline number by themselves, after setting please save by pressing “OK”, print important parameter list, you can check if setting is ok by important parameter list. System standby Under main menu to select “7. Management”, then “7. Lock POS”, then it will enter system closing interface temporary. 16 If operator need to leave POS temporary, he can use this function to lock G3 POS temporary, and the screen will prompt “system close temporary”, that means the whole system will be closed temporary, if need withdraw close, then press “return” to input current operator password or merchant management password. System information Under main menu to select “7. Management, then select “8. Version It will provide related version information of G3 and communication success rate This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. 17
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