Xontel S200 Ip Pbx User Manual MyPBX _U200_Administrator_Guide_en
2017-11-12
User Manual: Xontel S200-Ip-Pbx-User-Manual S200-IP-PBX-User-Manual Manuals
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S200 IP-PBX User Manual XonTel Technology XONTEL S200 Administrator's Guide Table of Contents 1. Introduction ............................................................................................ 5 1.1 Features ............................................................................................ 5 1.2 Hardware Specifications ....................................................................... 6 1.2.1 Exterior Appearance ...................................................................... 6 2. System Setup ......................................................................................... 7 2.1 Connection Drawing ............................................................................ 7 2.2 Connecting Ethernet Line ..................................................................... 7 2.3 Supplying Power ................................................................................. 8 Managing XonTel PBX .................................................................................. 9 3. Administrator Login ................................................................................. 9 4. Status .................................................................................................. 11 4.1 Line status ....................................................................................... 11 4.1.1 Extension Status ......................................................................... 11 4.1.2 Trunk Status ............................................................................... 12 4.2 System Status .................................................................................. 13 4.2.1 System Info ............................................................................... 13 4.2.2 Network Status ........................................................................... 14 5. System… ............................................................................................... 15 5.1 Network Preferences ......................................................................... 15 5.1.1 LAN Settings............................................................................... 15 5.1.2 WAN Settings ............................................................................. 17 5.1.3 DHCP Server .............................................................................. 18 5.1.4 VLAN Settings ............................................................................. 19 5.1.5 VPN Settings .............................................................................. 21 5.1.6 DDNS Settings ............................................................................ 22 5.1.7 Static Route ............................................................................... 23 5.2 Firewall Settings ............................................................................... 24 5.2.1 Firewall Rules ............................................................................. 24 5.2.2 IP blacklist ................................................................................. 26 5.3 System Preference ............................................................................ 27 5.3.1 Password Settings ....................................................................... 27 5.3.2 Date and Time ............................................................................ 27 5.3.3 Firmware Update ......................................................................... 28 5.3.4 Hot Standby ............................................................................... 29 5.3.5 Backup and Restore..................................................................... 31 5.3.6 Reset and Reboot ........................................................................ 31 5.4 Storage Management ........................................................................ 32 5.4.1 External Storage ......................................................................... 32 www.sahabtec.com Page2 XONTEL S200 Administrator's Guide 6. PBX ...................................................................................................... 33 6.1 Extensions ....................................................................................... 34 6.1.1 FXS/VoIP Extensions .................................................................... 34 FXS Extensions ................................................................................... 34 VoIP Extensions................................................................................... 38 6.1.2 Phone Provisioning ....................................................................... 42 6.2 Trunks .................................................................................................... 49 6.2.1 Physical Trunk ................................................................................... 49 6.2.2 VoIP Trunk...................................................................................... 56 6.3 Outbound Call Control ....................................................................... 62 6.3.1 Outbound Routes ........................................................................ 62 6.3.2 Speed Dial Settings ...................................................................... 64 6.4 Inbound Call Control ......................................................................... 65 6.4.1 IVR ............................................................................................ 65 6.4.2 Ring Groups ................................................................................ 67 6.4.3 Queues ....................................................................................... 68 6.4.4 Conferences ................................................................................ 72 6.4.5 Inbound Routes ........................................................................... 73 6.5 Audio Settings .................................................................................. 77 6.5.1 Custom Prompts .......................................................................... 77 6.5.2 Music on Hold Prompts.................................................................. 78 6.6 Basic Settings................................................................................... 79 6.6.1 General Preferences ..................................................................... 80 6.6.2 Business Hours ............................................................................ 82 6.6.3 Feature Codes ............................................................................. 83 6.6.4 Voicemail Settings ........................................................................ 87 6.7 Advanced Settings ............................................................................ 89 6.7.1 SIP Settings ................................................................................ 90 6.7.2 IAX Settings ............................................................................... 96 6.7.3 Blacklist ...................................................................................... 97 6.7.4 Callback Settings ......................................................................... 98 6.7.5 DNIS Settings ............................................................................101 6.7.6 DISA ........................................................................................101 6.7.5 PIN User Settings .......................................................................102 6.7.8 Paging Groups ...........................................................................104 6.7.9 SMS Settings .............................................................................106 7. Reports ................................................................................................108 7.1 Call Logs .........................................................................................108 7.2 System Logs ...................................................................................109 8. Logout .............................................................................................. 110 9. Use XonTel PBX .....................................................................................111 9.1 Make outbound call ..........................................................................111 www.sahabtec.com Page2 XONTEL S200 Administrator's Guide 9.1.1 Sample Routing via VoIP Trunk........................................................ 112 9.2 Incoming call ..................................................................................114 9.2.1 Sample Routing to an IVR ...........................................................114 www.sahabtec.com Page2 XONTEL S200 Administrator's Guide 1. Introduction XonTel PBX—IP-PBX for Medium Businesses/Home Office New products XonTel PBX S200 is a standalone embedded hybrid PBX for medium businesses and remote branch offices of larger organizations (1-200 users per site). XonTel PBX S200 also offers a hybrid solution (a combination of VoIP applications using PSTN/BRI/GSM/UMTS/FXS equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution. 1.1 Features ● Auto-provision ● Follow me ● Audio ● Interactive Voice Response (IVR) in/out ● BLF Support ● Intercom / Zone Intercom ● Blacklist ● Music On Hold ● Call transfer ● Hot standby ● Call Detail Records(CDR) ● Paging / Zone Paging ● Call Forward ● PIN Users ● Call Parking ● Queue ● Call Recording ● QOS ● Call Pickup ● Ring Group ● Call Routing ● Route by Caller ID ● Call Transfer ● Spy functions ● Call Waiting ● Skype Integration (Skype Connect) ● Caller ID ● Three-way Calling ● Call Back ● Mobility Extension ● Conference ● External Storage ● Speed Dial ● DDNS ● Define Office Time ● OpenVPN ● Direct Inward System Access(DISA) ● T.38 ● DIDs ● Voicemail ● Distinctive Ringtone ● VLAN ● Do Not Disturb(DND) ● WAN ● Dial by Name ● PPPoE ● Firewalls ● Static Route www.sahabtec.com Page5 XONTEL S200 Administrator's Guide 1.2 Hardware Specifications 1.2.1 Exterior Appearance Front Panel 1 Figure1-1 2345678 XonTel PBX S200 Front Panel No. 1 ② Indication ③ Console port (RJ45) ④ ⑤ WAN/LAN port USB 2.0 port ⑥ Audio in/out ⑦ Reset Button ⑧ Power and Run indicator 16 Green LEDs 16 RJ11 ports www.sahabtec.com Page6 XonTel S200 Administrator's Guide 2. System Setup 2.1 Connection Drawing Figure 2-1 2.2 Connecting Ethernet Line XonTel PBX provides two 10/100MEthernet ports with RJ45 interface and LED indicator. Plug Ethernet line into XonTel PBX’s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN. Once connected, check the status of the LED indicator. A yellow LED indicates the port is in the connection process, and a green LED indicates the port is properly connected. www.sahabtec.com Page7 XonTel S200 Administrator's Guide 2.3 Supplying Power Please follow the steps below to connect the XonTel PBX unit to a power outlet: 1. Connect the small end of the power cable to the power input port on the XonTel PBX back panel, and plug the other end of the cable into a 100V~240V AC power outlet. 2. Check the Power LED on the front panel. A solid green LED indicates that power is being supplied correctly. www.sahabtec.com Page8 XonTel S200 Administrator's Guide Managing XonTel PBX 3. Administrator Login From your web browser, input the IP address of the XonTel PBX server. If this is the first time you are configuring XonTel PBX, please use the default settings as below (your PC should be in the same local network with XonTel PBX): IP Address: http://192.168.5.150 Username: admin Password:xontel In this example, the IP address is 192.168.5.150 Figure 3-1 after first login the system will enforce you to change the default password for security issue and the password should be complex which mean it should contains capitals letter and small letters plus numbers or special symbols like (@,#,$,%,…). www.sahabtec.com Page9 XonTel S200 Administrator's Guide Figure 3-2 This is the welcome page of XonTel PBX S200 after successful login. Figure 3-3 www.sahabtec.com Page10 XonTel S200 Administrator's Guide 4. Status Click to start to check the status of XonTel PBX S200,where we can check the status of extension, trunk, network and system information. 4.1 Line status In this page, we can check the status of extension and trunks 4.1.1 Extension Status Figure 4-1 XONTEL PBX Status Description: Extensions: 1) : Extension is unavailable 2) :Extension is idle 3 ） :Extension is ringing 4） :Extension is busy www.sahabtec.com Page11 XonTel S200 Administrator's Guide 5） : Extension is on hold 4.1.2 Trunk Status Figure 4-2 Trunks: VOIP Trunk: Status Unregistered: Trunk registration failed. Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. Service Provider: Status OK: Successful registration, trunk is ready for use. Unreachable: The trunk is unreachable. Failed: Trunk registration failed. FXO Trunk: Status Idle: The port is idle. Busy: The port is in use. Disconnected: The port hasn’t connected to the PSTN line. More detail message, please refer to the LED indication of front panel. www.sahabtec.com Page12 XonTel S200 Administrator's Guide GSM/UMTS Trunk: Status Idle: The port is idle. Busy: The port is in use. Signal : No signal. : Poor. : Average. : Good. : Excellent. BRI Trunk: Status Ok: The ports connect correctly. Disconnected: The port hasn’t connected to the BRI line 4.2 System Status In this page, we can check the status of XonTel PBX system, including the hardware, firmware version and the network status of LAN and WAN ports. 4.2.1 System Info In this page, we can check the hardware/firmware version, or the disk usage of XonTel PBX. Figure 4-3 www.sahabtec.com Page13 XonTel S200 Administrator's Guide 4.2.2 Network Status In this page, the IP address of LAN and WAN port will appear, if OPENVPN and VLAN are configured well, they will be display here too. Figure 4-4 www.sahabtec.com Page14 XonTel S200 Administrator's Guide 5. System Click to access. In this page, we can configure the network settings, firewall settings, storage management and some other preferences like firmware update and hot standby. 5.1 Network Preferences 5.1.1 LAN Settings Figure 5-1 · DHCP If this option is set, XonTel PBX will use DHCP to get an available IP address from your local network. Not recommended or you cannot access XonTel PBX without the right IP address · Enable SSH This is the advance way to access the device, you can use the putty software to access the device. In the SSH access, you can do more advanced setting and debug, it’s disabled by default. · Port: the default is 8022, you change it to another one · Hostname: Set the host name for XonTel PBX. www.sahabtec.com Page15 XonTel S200 Administrator's Guide · IP Address Set the IP Address for XonTel PBX. Recommend to configure a static IP address for XonTel PBX · Subnet Mask Set the subnet mask for XonTel PBX. · Gateway Set the gateway for XonTel PBX. · Primary DNS Set the primary DNS for XonTel PBX. ·Secondary DNS Set the secondary DNS for XonTel PBX. · IP Address2 Set the second IP Address for XonTel PBX. · Subnet Mask2 Set the second subnet mask for XonTel PBX. www.sahabtec.com Page16 XonTel S200 Administrator's Guide 5.1.2 WAN Settings Figure 5-2 It supports three connection types: DHCP (obtain an IP automatically), PPPoE, Static IP Address. Note: 1. WAN port is disabled by default 2. WAN port cannot be used as a router to route the internet packages from WAN port to LAN port. · DHCP .If your ISP says that you are connecting through DHCP or a dynamic IP address from your ISP, perform these steps: Step1:Select DHCP as the WAN Connection Type. Step2: Click Save button to save the settings. Step3: Reboot the device. Step4: Check the WAN’s Status (Status Network status). · Static IP Address If your ISP says that you are connecting through a static or fixed IP address from your ISP, perform these steps: Step1: Select Static IP Addressas theWAN Connection Type. Step2: Enter the IP Address. Step3: Enter the Subnet Mask. Step4: Enter the Gateway Address. Step5: Enter the Primary DNS and Secondary DNS. Step6: Click the Save button to save the settings. Step7: Reboot the device. Step8: Check the WAN’s Status (Status Network status). www.sahabtec.com Page17 XonTel S200 Administrator's Guide · PPPoE If your DSL provider says that you are connecting through PPPoE or if you Normally enter a user name and password to access the Internet, perform these Steps: Step1: Select PPPoE as the WAN Connection Type. Step2: Enter the User Name. Step3: Enter the Password. Step4: Click the Save button to save the settings. Step5: Reboot the device. Step6: Check the WAN’s Status (Status Network status) 5.1.3 DHCP Server Dynamic Host Configuration Protocol (DHCP) is a network protocol that enables a server to automatically assign an IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network. You can set a local network NTP server for XonTel PBX here too Note: XonTel S200 PBX can be working as a DHCP server, but cannot be regarded as a router. Figure 5-3 www.sahabtec.com Page18 XonTel S200 Administrator's Guide 5.1.4 VLAN Settings A VLAN (Virtual LAN) is a logical local area network (or LAN) that extends beyond a single traditional LAN to a group of LAN segments, given specific configurations. Note: XonTel PBX S200 is not the VLAN server, a 3-layer switch is still needed, please configure the VLAN information there first, then input the details in XonTel PBX, so that the packages via XonTel PBX will be added the VLAN label before sending to that switch. Figure 5-4 1) VLAN Over LAN · NO.1 Click the NO.1 you can edit the first VLAN over LAN. · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. · VLAN IP Address Set the IP Address for XonTel PBX VLAN over LAN. · VLAN Subnet Mask Set the Subnet Mask for XonTel PBX VLAN over LAN. www.sahabtec.com Page19 XonTel S200 Administrator's Guide · Default Gateway Set the Default Gateway for XonTel PBX VLAN over LAN · NO.2 Click the NO.2 you can edit the first VLAN over LAN. · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. · VLAN IP Address Set the IP Address for XonTel PBX VLAN over LAN. · VLAN Subnet Mask Set the Subnet Mask for XonTel PBX VLAN over LAN. · Default Gateway Set the Default Gateway for XonTel PBX VLAN over LAN. 2) VLAN Over WAN · NO.1 Click the NO.1 you can edit the first VLAN over WAN. · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. · VLAN IP Address Set the IP Address for XonTel PBX VLAN over WAN. · VLAN Subnet Mask Set the Subnet Mask for XonTel PBX VLAN over WAN. · Default Gateway Set the Default Gateway for XonTel PBX VLAN over WAN. · NO.2 Click the NO.2 you can edit the first VLAN over WAN. · VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. · VLAN IP Address Set the IP Address for XonTel PBX VLAN over WAN. · VLAN Subnet Mask www.sahabtec.com Page20 XonTel S200 Administrator's Guide Set the Subnet Mask for XonTel PBX VLAN over WAN. · Default Gateway Set the Default Gateway for XonTel PBX VLAN over WAN. 5.1.5 VPN Settings A virtual private network (VPN) is a method of computer networking--typically using the public internet--that allows users to privately share information between remote locations, or between a remote location and a business' home network. A VPN can provide secure information transport by authenticating users, and encrypting data to prevent unauthorized persons from reading the information transmitted. The VPN can be used to send any kind of network traffic securely. XonTel PBX supports OPENVPN, IPSEC and L2TP. Figure 5-5 · Enable VPN · Import VPN Config Import configuration file of OpenVPN. Note: Don't configure 'user' and 'group' in the 'config' file. You can get the config package from the OpenVPN provider. www.sahabtec.com Page21 XonTel S200 Administrator's Guide 5.1.6 DDNS Settings DDNS(Dynamic DNS) is a method / protocol / network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information. Figure 5-6 · Enable DDNS · DDNS Server Select the DDNS server you sign up for service. · User Name User name the DDNS server provides you. · Password User account’s password. · Host Name Note:DDNS allows you to access your network using domain names instead of IP address.The service manages changing IP address and updates your domain information dynamically.You must sign up for service through dyndns.org, freedns.afraid.org, www.no-ip.com, www.zoneedit.com www.sahabtec.com Page22 XonTel S200 Administrator's Guide 5.1.7 Static Route XonTel PBX will have more than one internet connection in some situations but it has only one default gateway. You will need to set some Static Route for XonTel PBX to force it goes out through different gateway when access to different internet. The default gateway priority of XonTel PBX from high to low is OpenVPNWAN portLAN port. Figure 5-7 1) Route table The current route rules of XonTel PBX · Destination The destination network to be accessed to by XonTel PBX · Subnet Mask Specify the destination network portion. · Gateway Define which gateway XonTel PBX will go through when access to the destination network. · Metric The cost of a route is calculated by using what are called routing metric. Routing metrics are assigned to routes by routing protocols to provide measurable statistic which can be used to judge how useful (how low cost) a route is. · Interface Define which internet port to go through. 2) Static Route Rules You can add new static route rules here. www.sahabtec.com Page23 XonTel S200 Administrator's Guide 5.2 Firewall Settings Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria. 5.2.1 Firewall Rules Figure 5-8 1) General Settings · Enable Firewall Enable the firewall to protect the device. You should reboot the device to make the firewall run successfully. · Disable Ping Enable this item, net ping from remote hosts will be dropped. · Drop All When you enable ‘Drop All’ feature, system will drop all packets or connection from other hosts if there are no other rules defined. To avoid locking the devices, at least one ‘TCP’ accept common rule must be created for port used for SSH access, port used for HTTP access and port sued for CGI access. 2) Common Rules There is no default rule inside, you can create them as required. www.sahabtec.com Page24 XonTel S200 Administrator's Guide Figure 5-9 · Name A name for this rule, e.g. ‘HTTP’. · Description Simple description for this rule. E.g.: Accept the specific host to access the web interface for configuration. · Protocol The protocols for this rule. · Port Initial port should be on the left and end port should be on the right. The end port must be equal to or greater than start port. · IP The IP address for this rule. The format of IP address is: IP/mask Ex:192.168.5.100/255.255.255.255forIP 192.168.5.100 Ex:216.207.245.47/255.255.255.255 for IP 216.207.245.47 Ex:192.168.5.0/255.255.255.0 for IP from 192.168.5.0 to 192.168.5.255 . · MAC Address The format of MAC Address is XX:XX:XX:XX:XX:XX, X means 0~9 or A~F in hex, the A~F are not case sensitive. Note: The MAC address will be changed when it’s remotely device, so it will not be working to filter using MAC for remote devices. · Action Accept: Accept the access from remote hosts. www.sahabtec.com Page25 XonTel S200 Administrator's Guide Drop: Drop the access from remote hosts. Ignore: Ignore the access. 5.2.2 IP blacklist You can set some packets accept speed rules here. When a IP address which hasn’t been accepted in common rules sends packets faster than the allowed speed, it will be set as black IP address and blocked automatically. Figure 5-10 1) Blacklist rules We can add the rules for IP blacklist rate as your demand Figure 5-11 · Port Auto defense port · Protocol Auto defense protocol.TCP or UDP. · IP Packets www.sahabtec.com Page26 XonTel S200 Administrator's Guide Allowed IP packets number in the specific time interval. · Time interval The time interval to receive IP packets. For example, IP packets 90, time interval 60 means 90 IP packets are allowed in 60 seconds. 2) IP blacklist The blocked IP address will display here, you can edit or delete it as your wish. 5.3 System Preference In this page, we can set other system preference, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot. 5.3.1 Password Settings The default password for account admin is ‘xontel’. To change the password, enter the new password and click update. The system will then prompt you re- login using your new password, also the default password for CDR account and User account is ‘xontel’. Figure 5-12 5.3.2 Date and Time Set the date and time for XonTel PBX. www.sahabtec.com Page27 XonTel S200 Administrator's Guide Figure 5-13 · Time Zone You can choose your time zone here. · Daylight Saving Time Set the mode to Automatic or disabled · Automatically Synchronize With an Internet Time Server Input the NTP server so that XonTel PBX will update the time automatically · Set Date & Time Manually You can set the time to your local right time manually here 5.3.3 Firmware Update Upgrading of the firmware is possible through the Administrator web interface using a TFTP Server or an HTTP URL. Enter your TFTP Server IP address and firmware file location, then click start to update the firmware Note： 1. If enabled ‘Reset configuration to Factory Defaults’, System will restore to factory default settings. 2. When update the firmware, please don’t turn off the power. Or the system will get damaged. www.sahabtec.com Page28 XonTel S200 Administrator's Guide Figure 5-14 5.3.4 Hot Standby Redundancy is achieved by using duplicate hardware and software installations and synchronizing data and operating state.Redundancy assures smooth operation even if a system goes down. Essentially a duplicate backup system takes over with virtual no loss of service.This technique assures absolute reliability no matter what failure occurs. In mission critical installations, redundancy is a way to address possibility of any failure. Note 1: Before enabling the Host Standby feature, please make sure that the two servers in the failover pair are the same model, own the same modules installed in the same slots, the same hardware configurations and firmware version. Note 2: Please configure the primary server first and configure the secondary server only after the running status of primary server becomes “active”. Note 3: The virtual IP address inputted in this page will be the one used for registering in each IP phone. Note 4: Before configuring the Email list in this page, please configure the ‘voicemail settings’ in “PBXBasic settings”, and make sure the SMTP test successfully. Note 5: Before configure the SMS list; please make sure the SIM and GSM/UMTS modules are installed well www.sahabtec.com Page29 XonTel S200 Administrator's Guide Figure 5-15 Mode: Primary means the main unit; Secondary means the standby unit; Secondary/Primary Hostname: If this unit mode is primary, then you need to input the hostname of standby unit; vise versa, if this unit is selected as secondary, then the hostname of primary unit is required. In brief, you need to input each other’s host name on this field. IP: You need to input each other’s IP address on this field. Access code: To make an identification number to verify each other. The number must be the same to both units. Virtual IP address: To fill in a virtual IP address includes mask, which is always points to the currently activated unit. Customer can register IP phones through this virtual IP address. Please make sure the virtual IP add includes mask is the same on both units but different from their former IP address. Network Connection Detection Generally it requires the IP address of the router or gateway that connects both units. XonTel PBX will connect another unit through this IP address. Down Notification The way of informing customer that the system down. Keep Alive: Every 2 seconds, a package will be sent from one unit to another, which can test whether they are working properly. Dead Time: The default setting is 120 seconds. If there’s no response within 120s after one receiving a package from the other, then the normal working unit will figure the other unit is dead and send an email or SMS to report the failure. Disk Synchronization: It works for synchronizing the data on hard disk only, such as the call recording files and CDR files saved in disk. The configurations in XonTel PBX will not be influenced by this feature. Two options are available: timing synchronization and real-time synchronization. www.sahabtec.com Page30 XonTel S200 Administrator's Guide 5.3.5 Backup and Restore We can backup up the configurations before reset XonTel PBXS200 to factory defaults, and then restore it using this package. Note: 1. Only configurations, custom prompts will be backed up, the voicemail and recording files are not included. 2. When you have updated the firmware version, it’s not recommended to restore using old package. Figure 5-16 5.3.6 Reset and Reboot We can reset or reboot XonTel PBX S200 via web directly in this page. Figure 5-17 · Reboot System Warning: Rebooting the system will terminate all active calls! · Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system. Please do not turn off the system until the RUN light begins blinking. Any power www.sahabtec.com Page31 XonTel S200 Administrator's Guide interruption during this time could cause damage to the system. 5.4 Storage Management 5.4.1External Storage The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk. Note: The shared folder must be based on Windows operation system. Before external storage can be properly configured, an SMB share folder accessible from XonTel PBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below. Figure 5-18 Step Step Step Step Then 1: Choose a window-based computer that is always in service 2: Create a folder 3: Create a text file named "status.txt" in the folder 4: Share this folder we need input the Net-Disk information in step2 page. www.sahabtec.com Page32 XonTel S200 Administrator's Guide Figure 5-19 Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored. Net-Disk Access User name: The user name used to log into the network share. Leave this blank if it is not required Net-Disk Access Password: The password used to log into the network share. Leave this blank if it is not required If configuring is correctly, open your Windows share folder to see if the XonTel PBX backup files and folders has been created. If the contents of the backup folder look similar to step3 page, then you have successfully configured external storage on the XonTel PBX unit. Figure 5-20 6. PBX www.sahabtec.com Page33 XonTel S200 Administrator's Guide Click to access In this page, we can configure the settings of extension, trunk, inbound call control, outbound call control, audio settings and the others. When configured well, we can make calls as scheduled 6.1 Extensions In this page, we can configure the extensions’ details and provision the supported models automatically. 6.1.1 FXS/VoIP Extensions There are three types of extensions supported in XonTel S200 PBX: SIP, IAX and analog extension. Note: 1. The max number of SIP/IAX extension is 200 Figure 6-1 FXS Extensions Figure 6-2 www.sahabtec.com Page34 XonTel S200 Administrator's Guide There are two analog extensions in XonTel PBX S200 if FXS module is installed, to modify the extension number, please delete it first, and then recreate it again 1) General Figure 6-3 ·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone. · Port The extension correspond port. ·Name A character-based name for this user, i.e. ‘john’. ·Caller ID The Caller ID (CID) string will be used when this user calls another internal user. 2) Voicemail · Enable Voicemail Check this box if the user should have a voicemail account. ·Voicemail Access PIN # Voicemail Password for this extension, i.e. ‘1234’. 3) Mail Setting www.sahabtec.com Page35 XonTel S200 Administrator's Guide · Enable Send Voicemail www.sahabtec.com Page36 XonTel S200 Administrator's Guide Once enabled, the voicemail will be sent to the below email address as an attachment. ·Send Voicemail to Email Address This option defines whether or not voicemails/Fax is sent to the Email address as an attachment. Note: Please ensure that all voicemail settings are properly configured on the System Settings -> Voicemail Settings page before using this feature. 4) Flash ·Hook Flash Detection Sets the amount of time, in milliseconds that must pass since the last hookflash event received by XonTel PBX before it will recognize a second event. If a second event occurs in less time than defined by Hook Flash Detection, then XonTel PBX will ignore the event. The default value of Flash is 1000ms, and it can be configured in 1ms increments. 5) Group ·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default *4). Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup. 6) Other options · Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the ‘When busy’ follow me options will not be available. · DND Don’t Disturb. ·User Web Interface Check this option to allow the user to login to the XonTel XONTEL PBX User Web interface, which can be used to access voicemail and extension recordings. Users may login to the XonTel PBX User Web interface by using their extension number and voicemail PIN # as the login and password respectively. · Ring Out Check this option if you want to custom the ring time. Tone will stop over the www.sahabtec.com Page37 XonTel S200 Administrator's Guide time defined www.sahabtec.com Page38 XonTel S200 Administrator's Guide 7) Follow me (Call Forwarding) This function sets inbound call forwarding on an extension. An administrator can configure Follow Me for this extension 8) Volume Settings Rxgain: The Volume sent to FXS extension. Txgain: The Volume sent out by the FXS extension 9) Mobility Extension XonTel PBX allows you to use your mobile phone as extension. If you set your mobile phone as mobility extension and then you call XonTel PBX with this mobility phone, you will hear a dial tone. XonTel PBX will recognize your call as a call from an extension. You can dial the number of other extensions (Your caller ID will be the number of your extension) or dial out via outbound routes just like dialing from your extension. Note: If callback is enabled in the inbound route, the mobility extension function of this inbound route will be disabled 10) Spy Settings XonTel PBX allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode, refer to 'Feature Codes' page for more information. · spy modes There are 3 spy modes available for choice: Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension Barge spy: you can hear the call and talk with them both Note: for example,if 500 want to monitor extension 501, we need to enable the 'allow being spied ' for 501, and choose the spy mode for extension 500. Then pick up 500 and dial “feature codes + 501” to start monitoring when 501 is in a call www.sahabtec.com Page39 XonTel S200 Administrator's Guide Figure 6-4 VoIP Extensions A VOIP extension is a SIP/IAX Account that allows an IP Phone or an IP SoftPhone client to register on XonTel PBX Figure 6-5 We can click ‘Add extension’ to start. www.sahabtec.com Page40 XonTel S200 Administrator's Guide Figure 6-6 1) General · Type Extension type: SIP,IAX or SIP/IAX. SIP – The extension sends and receives calls using the VoIP protocol SIP. IAX -The extension sends and receives calls using the VoIP protocol IAX. ·Extension The numbered extension, i.e. 1234, that will be associated with this particular User / Phone. ·Password The password for this extension, Ex: ‘12t3f6’ ·Name A character-based name for this user, EX: ‘Bob Jones’ ·Caller ID The Caller ID will be used when this user calls another internal extension. 2) Voicemail · Enable Voicemail Check this box if the user should have a voicemail account. ·Voicemail Access PIN # The voicemail Password for this extension, i.e. ‘1234’. www.sahabtec.com Page41 XonTel S200 Administrator's Guide 3) Mail Setting This option defines whether or not voicemails or faxes are sent to an Email Address as attachment. · Enable Send Voicemail Once enabled, the voicemail will be sent to email as an attachement. ·Email Address Email address used to receive the voicemail or Fax. Note: Please ensure that the section 'SMTP Settings For Voicemail'(in the 'Voicemail Settings') have been properly configured before using this feature. 4) Group ·Pickup Group If this extension belongs to a pickup group, any calls that ring this extension can be picked up by other extensions in the same pickup group by dialing the Call Pickup feature code (default is*4). Note: *4 is the default setting, it can be changed under Feature Codes -> General -> Call Pickup. 5) VoIP Settings ·NAT This setting should be used when the system is using a public IP address to communicate with devices hidden behind a NAT device (such as a broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall's support of SIP and/or RTP ports. · Qualify Send check alive packets to IP phones · Enable SRTP Enable extension for SRTP (RTP Encryption). · Transport This will be the transport method used by the extension. The options are UDP (default) or TCP or TLS. ·DTMF Mode – RFC2833, Info, Inband, Auto. 6) Other Options .Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the ‘When busy’ follow me options will not be available. The call waiting function of IP phone has higher priority than XonTel PBX’s call www.sahabtec.com Page42 XonTel S200 Administrator's Guide waiting function. .DND Don’t Disturb. When DND is enabled for an extension, the extension will be not available. .User Web Interface Check this option to allow the user to login to the XonTel PBX User Web interface, which can be used to check voicemail and extension recordings. Users may login to XonTel PBX User Web interface by using their extension number and voicemail PIN # as the login and password respectively. .Ring Out Check this option if you want to customize the ring time. Ring tone will stop over the time defined. 7) Follow me (Call Forwarding) Call forwarding for an extension can be configured here. The administrator can configure Follow Me option for this extension. If you want to transfer the call to an outbound number, please follow the dial pattern of outbound route filled in the outbound number. For example: transferring to your mobile phone number 123456789, the dial pattern of outbound route is ‘9.’, you should fill in 9123456789 here. 8) IP Restriction · Enable IP Restriction Check this option to enhance the VoIP security for XonTel PBX. If this option is enabled, only the permitted IP/Subnet mask will be able to register this extension number. In this way, the VoIP security will be enhanced. · Permitted ‘IP address/Subnet mask’ The input format should be ‘IP address’+’/’+’Subnet mask’. e.g."192.168.5.100/255.255.255.255" means only the device whose IP address is 192.168.5.100 is allowed to register this extension number. e.g."192.168.5.0/255.255.255.0" means only the device whose IP address is 192.168.5.XXX is allowed to register this extension number. 9) Mobility Extension XonTel PBX allows you to use your mobile phone as extension. If you set your mobile phone as mobility extension and then you call XonTel PBX with this mobility phone, you will hear a dial tone. XonTel PBX will recognize your call as a call from an extension. You can dial the number of other extensions (Your caller ID will be the number of your extension) or dial out via outbound routes just like dialing from your extension. www.sahabtec.com Page43 XonTel S200 Administrator's Guide Note: If callback is enabled in the inbound route, the mobility extension function of this inbound route will be disabled 10) Spy Settings XonTel PBX allows extension to monitor/barge in other conversation. Once this feature is enabled, the extension has the ability to monitor/barge in other calls using the feature codes for each spy mode, refer to 'Feature Codes' page for more information. · Spy modes There are 3 spy modes available for choice: Normal spy: you can only hear the call, but can't talk Whisper spy: you can hear the call, and can talk with the monitored extension Barge spy: you can hear the call and talk with them both Note: for example, if 500 want to monitor extension 501, we need to enable the 'allow being spied ' for 501, and choose the spy mode for extension 500. Then pick up 500 and dial “feature codes + 501” to start monitoring when 501 is in a call Figure 6-7 6.1.2 Phone Provisioning The Auto Provision sub menu provides users a method to Auto Provision IP Phone after the Express Setup process. Note: Auto Provision functions fully test with these models: www.sahabtec.com Page44 XonTel S200 Administrator's Guide XonTel (S22P, S23P, S19P, S16P) Yealink (T12,T18,T20,T22,T26,T28,T32,T38,VP530,VP-2009) Snom( 300,320,360,370) Polycom (IP 6000,IP 7000,IP 32X,IP33X,IP430,IP450,IP550,IP560,VVX1500) Cisco (IP7940,IP7960) Aastra (480i, 480i CT, 6757i, 6757i CT, 6737i) News: When provisioning XonTel, Yealink and Snom IP phone, XonTel PBX is not needed to be set as the only DHCP server any more Figure 6-8 6.1.2.1 General Settings for Yealink In this page, you can configure it before provisioning Yealink IP phones, including the items like general preferences, codecs, remote phone book and firmware upgrade Note: if firmware download server is enabled, IP phone will update the firmware automatically according the version and server you have configured during the provision process. www.sahabtec.com Page45 XonTel S200 Administrator's Guide Figure 6-9 6.1.2.2 Phone book You can add your contacts here and provision them to your IP phone Figure 6-10 1) Add Contact · Type There are three types: None, VIP and Deny list (Blacklist). · Group There are 5 groups: None, Friends, Family, Work, Colleagues list. · Nick Name You can set a nick name for this number. · Favorite Only works with XonTel phone. · Organization Input the organization of this contact. Only works with XonTel phone. · Title Input the title of this contact. Only works with XonTel phone. · Email Input the email of this contact. Only works with XonTel phone. · Birthday Input the birthday of this contact. Only works with XonTel phone. · First Name Input the first name of this contact. Only works with XonTel phone. www.sahabtec.com Page46 XonTel S200 Administrator's Guide · Family Name Input the family of this contact. Only works with XonTel phone. · Office Number Input the office number here · Mobile Number Input the mobile number here · Home Number Input the home number here ·Sub Number Add sub number of this contact. Only works with XonTel phone. · Note Take some note of this contact. Only works with XonTel phone. Figure 6-11 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml. Note: All the existing phonebooks of the IP phone will be replaced automatically if the phonebooks are configured in this way. 6.1.2.3 Configure phone Let's take provisioning Yealink as an example www.sahabtec.com Page47 XonTel S200 Administrator's Guide Create New Phone have two modes, Create New phone in webpage and Upload the IP Phone’s configure file. Add new phone via webpage Click ‘Add Phone’ and fill in the corresponding information in the popup window Figure 6-12 1) General Enabled Choose yes or no to enable or disable this extension · MAC address Input the MAC address of IP phone · · Name Put the name of this Phone here. · Manufacturer You can choose the Manufacturer of IP phone · Phone Type Choose the model of your phone. Only for XonTel phone · Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call. · Key as Send Configure the key as send, you choose #,* or disable it · Auto redials www.sahabtec.com Page48 XonTel S200 Administrator's Guide Enable the auto redial for IP Phone · Auto answer Configure if auto answer is allowed for IP phone · Phone book Enable the feature of phone book of IP phone 2) Codecs In this page, we can set the codecs for IP phone Figure 6-13 3) Line In this page, we can set each line of IP phone for the account you want, active or not. Figure 6-14 Extension: Selected the extension number for IP Phone. Label: It is shown on the LCD for users to identify the account. www.sahabtec.com Page49 XonTel S200 Administrator's Guide Line Active: You can choose on/off to enable/disable the account respectively 4) Memory key settings In this page, we can configure the DSS keys of IP phone one by one. Figure 6-15 6.1.2.4 Not configured phone In this section, XonTel PBX will scan all the supported IP phones and display here, we can click the 'MAC address' of IP phone and input the corresponding information in the popup window, like the picture shows below Figure 6-16 6.1.2.5 Upload a file Click ‘Upload a file’ and choose the configure file of IP phone in the popup window. Note: the file format must be .cfg Please edit the configuration files in advance before uploading www.sahabtec.com Page50 XonTel S200 Administrator's Guide Figure 6-17 6.2 Trunks 6.2.1 Physical Trunk Multiply physical trunks are supported in XonTel PBX S200, like BRI, PSTN, and GSM/UMTS, please make sure you have installed the modules inside, BRI trunk requires B2 module, PSTN trunk requires the FXO module, while GSM/UMTS trunk, and please install the GSM/UMTS modules inside. Figure 6-18 BRI Trunk Basic Rate Interface (BRI, 2B+D, 2B1D) is an Integrated Services Digital Network (ISDN) configuration intended primarily for use in subscriber lines similar to those that have long been used for plain old telephone service. The BRI configuration provides 2 bearer channels (B channels) at 64 kbit/s each and 1 data channel (D channel) at 16 kbit/s. The B channels are used for voice or user data, and the D channel is used for any combination of data, control/signaling, and X.25 packet networking www.sahabtec.com Page51 XonTel S200 Administrator's Guide Figure 6-19 Click edit to configure the details of BRI trunks Figure 6-20 ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'BriTrunk1' · Signaling Signaling method BRI-CPE: ISDN BRI in TE mode and Point to Point. BRI-CPE-PTMP: ISDN BRI in TE mode and Point to multi Point. BRI-NET: ISDN BRI in NET mode and Point to Point. BRI-NET-PTMP: ISDN BRI in NET mode and Point to multi Point. www.sahabtec.com Page52 XonTel S200 Administrator's Guide ·Switch Type National: National ISDN type2 (common in the US) ni1: National ISDN type 1 dms100: Nortel DMS100 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: D-channel signaling protocol at Q reference point for PBX networking . · PRI Dial Plan Sets an option required for some (rare) switches that require a dial plan parameter to be passed. This option is ignored by most BRI switches. It may be necessary on a few pieces of hardware. This option can almost always be left unchanged from the default. ·Reset interval Sets the time in seconds between restart of unused channels. Some PBXs don't like channel restarts. so set the interval to a very long interval e.g. 100000000 or 'never' to disable *entirely*. If you are in Israel, the following is important: As Bezeq in Israel doesn't like the B-Channel resets happening on the lines, it is best to set the reset interval to 'never' when installing a box in Israel. Our past experience also shows that this parameter may also cause issues on local switches in the UK and China. · PRI Local Dial Plan Sets an option required for some (rare) switches that require a dial plan parameter to be passed. This option is ignored by most BRI switches. It may be necessary on a few pieces of hardware. This option can almost always be left unchanged from the default. · Over Lap Dial Whether XonTel PBX can dial this switch using overlap digits. If you need Direct Dial-in (DDI; in German "Durchwahl") you should change this to yes, then XonTel PBX will wait after the last digit it receives. · PRI Indication Tells how Device should indicate Busy() and Congestion() to the switch/user. Accepted values are: inband: Device plays indication tones without answering; not available on all PRI/BRI subscription lines . outofband: Device disconnects with busy/congestion information code so the switch will play the indication tones to the caller. Busy() will now do same as setting PRI_CAUSE=17 and Hangup(). www.sahabtec.com Page53 XonTel S200 Administrator's Guide · Enable Facility To enable transmission of facility-based ISDN supplementary services (such as caller name from CPE over facility). · NSF Used with AT&T PRIs.If outbound calls are being rejected due to "Mandatory information element missing" and the missing IE is 0x20, then you need this setting. ·Echo Cancellation Echo cancel obviously this disables or enables echo cancellation, it is recommended to not turn this off. · Hide CallerID If you want others to see your CID, please disable this option. · Codec You can choose alaw or ulaw codes. 1) CallerID Prefix · International Prefix When there are international calls coming in via this BRI trunk, the International Prefix you have set here will be added before the CID. So you can know this is an international call before you answer it. · National Prefix When there are national calls coming in via this BRI trunk, the National Prefix you have set here will be added before the CID. So you can know this is a national call before you answer it. · Local Prefix When there are Local calls coming in via this BRI trunk, the Local Prefix you have set here will be added before the CID. So you can know this is a local call before you answer it. · Private Prefix When there are Private calls coming in via this BRI trunk, the Private Prefix you have set here will be added before the CID. So you can know this is a Private call before you answer it. · Unknown Prefix When there are calls with unknown number coming via this BRI trunk, the Unknown Prefix you set here will be shown as the caller ID. www.sahabtec.com Page54 XonTel S200 Administrator's Guide 2) DOD Setting · Global DOD Global direct outward dialing number. · DOD Direct Outward Dialing Number. · Associated Extension The extension make call out via BRI Trunk will display the associated DOD. PSTN trunk The public switched telephone network (PSTN) is the network of the world's public circuit-switched telephone networks Figure 6-21 Click edit to configure more details Figure 6-22 ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'pstn5' www.sahabtec.com Page55 XonTel S200 Administrator's Guide · Volume Setting Used to modify the volume level of this trunk. Normally, this setting does not need to be changed. 1） Busy Detection ·Busy Detection Busy Detection is used to detect far end hang-up or for detecting a busy signal. Select “Yes” to turn this feature on. ·Busy Count If Busy Detection is enabled, it is also possible to specify how many busy tones to wait for before disconnecting the call. The default is 4, but better results can be achieved if set to 6 or even 8. Remember, the higher the number, the more time will be required to release a channel. A higher setting lowers the probability that you will encounter random hang-ups. ·Busy Interval The busy detection interval ·Busy Pattern If Busy Detection is enabled, it is also possible to specify the cadence of your busy signal. In many Countries, it is 500msec on, 500msec off. Without Busy Pattern specified, XonTel PBX will accept any regular sound-silence pattern that repeatstimes as a busy signal. If you specify Busy Pattern, then XonTel PBX will further check the length of the tone and silence, which will further reduce the chance of a false positive disconnect. · Frequency Detection Used for Frequency Detection (Enable detecting the busy signal frequency or not). · Busy Frequency If the Frequency Detection is enabled, you must specify the local frequency. ·Polarity Detection Configure if the call needs to be hung up when a polarity signal arrived 2） Advanced Options ·Caller ID Start This option allows you to define the start of a Caller ID signal: Ring:Start when a ring is received (Caller ID Signaling: Bell_USA, DTMF). Polarity: Start when a polarity reversal is started (Caller ID Signaling: V23_UK,V23_JP,DTMF). Before Ring:Start before a ring is received (Caller ID Signaling: DTMF). www.sahabtec.com Page56 XonTel S200 Administrator's Guide ·Caller ID Signaling This option defines the type of Caller ID signaling to use. It can be set to one of the following: Bell: bell202 as used in the United States v23_UK: suitable in the UK v23_Japan: suitable in Japan v23-Japan pure: suitable in Japan DTMF: suitable in Denmark, Sweden, and Holland .Caller ID Detection For FXO trunks, this option forces XonTel PBX to clarify Caller ID incoming calls GSM/UMTS Trunk GSM/UMTS trunks are supported in XonTel PBX S200 if you have got the GSM/UMTS module and SIM cards installed. One GSM/UMTS trunks support only one SIM card for one concurrent call. Figure 6-23 Click edit to configure more details. Figure 6-24 Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. Ex: 'GSM/UMTS9' · Volume Setting www.sahabtec.com Page57 XonTel S200 Administrator's Guide Used to modify the volume level of this trunk. Normally, this setting does not need to be changed. · Pin Code Please enter your SIM card pin code here if your card has a pin code 6.2.2 VoIP Trunk There are two types of VOIP trunk in XonTel PBX: SIP and IAX, in this page, we can also configure the ‘service provider’ trunk, which doesn’t need the use name and password for authorization, when you have bought a trunk from provide with IP address only, please choose ‘service provider’ trunk . Figure 6-25 6.2.2.1 VoIP Trunk In this page, we can configure VoIP trunk (SIP/ IAX) you have got from provider with the authorization name and password. 1) Add VoIP Trunk Input correct SIP information (provide by VoIP provider). Inaccurate information will prevent the trunk from registering. www.sahabtec.com Page58 XonTel S200 Administrator's Guide Figure 6-26 · Type SIP – Identifies whether the trunk sends and receives calls using the VoIP protocol SIP ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'XONTEL'. ·Hostname/IP Service provider’s hostname or IP address.5060 is the standard port number used by SIP protocol. Don’t change this part if it is not required. .Domain VoIP provider’s server domain name. ·Username Username of SIP account. Used for SIP trunk registration. .Authorization name Used for SIP authentication. Leave this blank if not required. ·Password Password of SIP account. .From User All outgoing calls from this SIP Trunk will use the From User (In this case the www.sahabtec.com Page59 XonTel S200 Administrator's Guide account name for SIP Registration) in From Header of the SIP Invite package. Keep this field blank if not needed .Online number Define the online number that expected by ‘Skype Connect ‘and some other SIP service providers. Leave this field blank if not needed. · Maximum Channels Controls the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Set as 0 to specify no maximum. · Caller ID Specify the caller ID to use when making outbound calls over this trunk. The caller ID set in the ‘extension’ screen will override the caller ID set in the ‘VOIP trunk’ screen. Please note that not all the service providers support this feature. Contact your service provider for more information. · Outbound Proxy Server A proxy that receives requests from a client, even though it may not be the server resolved by the Request-URI. ·Codecs Define the codec for this sip trunk and its priority Note: To change the codec type and priority of this trunk, please create it first, it will appear when you edit it again. · Transport This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS. · Enable SRTP Define if SRTP is enabled for this trunk ·Qualify Send check alive packets to the sip provider. · DTMF mode Set default mode for sending DTMF of this trunk.Default setting: rfc2833 · DOD DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, and please make sure the provider supports this feature www.sahabtec.com Page60 XonTel S200 Administrator's Guide · Associated Extension The extension make call out via SIP Trunk will display the associated DOD 2) Add IAX trunk Input correct IAX information (provided by VOIP provider). Inaccurate information will prevent the trunk from registering. Figure 6-27 · Type IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. Ex: 'XONTEL2'. ·Hostname/IP Service provider’s hostname or IP address. 4569 is the standard port number used by IAX protocol. Don’t change this part if it is not required. ·Username Username of IAX account; Used for IAX trunk registration. ·Password Password of IAX account .Online number www.sahabtec.com Page61 XonTel S200 Administrator's Guide Define the online number that expected by ‘Skype Connect ‘and some other SIP service providers. Leave this field blank if it's no required. · Maximum Channels Controls the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Set as 0 to specify no maximum. · Caller ID Specify the caller ID to use when making outbound calls over this trunk. The caller ID set in the ‘extension’ screen will override the caller ID setting in the ‘VOIP trunk’ screen. Please note that not all the service providers support this feature. Contact your service provider for more information. · DOD DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, please make sure the provider supports this feature · Associated Extension The extension make call out via IAX Trunk will display the associated DOD 6.2.2.2 Service Provider This is service provider trunk (peer to peer mode), which authorized using IP address only. If you have got a trunk with IP address only, please choose this type Figure 6-28 www.sahabtec.com Page62 XonTel S200 Administrator's Guide · Type SIP or IAX SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP. IAX - Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. · Provider Name A unique label would help to you identify this trunk. Ex: 'Provider2'. ·Hostname/IP Service provider’s hostname or IP address. Note: 5060 is the standard port number used by SIP protocol, 4569is the standard port number used by IAX protocol. Don’t change this part if it is not required. · Maximum Channels Control the maximum number of outbound channels (simultaneous calls) that can be used on this trunk. Inbound calls are not counted against the maximum. Leave blank to specify no maximum. ·Codecs Define the codec for this sip trunk and its priority Note: codec can only display when edit it after creating the trunk. · Transport This will be the transport method used by the SIP Trunk. This method is given by the SIP trunk provider. The options are UDP (default) or TCP or TLS. ·Qualify Send check alive packets to the sip provider. · DTMF mode Set default mode for sending DTMF of this trunk.Default setting: rfc2833 · DOD DOD (Direct Outward Dialing) means the caller ID displayed when dialing out, before configure this, please make sure the provider supports this feature · Associated Extension The extension make call out via this Trunk will display the associated DOD. www.sahabtec.com Page63 XonTel S200 Administrator's Guide 6.3 Outbound Call Control 6.3.1 Outbound Routes In this page, we can configure the outbound rules to control the outgoing calls. Note: 1. The max number of outbound route is 64 2. If the dial patterns are the same in several routes, XonTel PBX will choose the available routes from top to the last one. 3. When you have created a new extension, please edit the outbound route so that he can dial out too Figure 6-29 We can create outbound route or use the default route ‘pstnout’ (dial 9+the external number to dial out) Figure 6-30 www.sahabtec.com Page64 XonTel S200 Administrator's Guide ·Route Name Name of this Outbound Route. Ex: 'Local' or 'Long Distance' etc. · Dial Pattern Outbound calls that match this dial pattern will use this outbound route. There are a number of dial pattern characters that have special meanings: X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9) The ‘.’Character will match any remaining digits. For example, 9011.will match any phone number that starts with 9011, excluding 9011 itself. The ‘!’ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible. Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXXwill match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number. ·Strip digits from front Allows the user to specify the number of digits that will be stripped from the front of the phone number before the call is placed. For example, if users must press 0 before dialing a phone number, one digit should be stripped from the dial string before the call is placed. ·Prepend these digits before dialing These digits will be prepended to the phone number before the call is placed. For example, if a trunk requires 10 digit dialing, but users are more comfortable with 7 digit dialing, this field could be used to prepend a 3 digit area code to all 7 digit phone numbers before calls are placed. · Password The route password can be used to protect this route from being accessed without a password. · T.38 Support: Enable T38 fax in this outbound route (Only for SIP Trunk). · Rrmemory Hunt Round robin with memory, remembers which trunk was used last time, and then use the next available trunk to call out. · Member Extensions Defines the extensions that will be permitted to use this outbound route. www.sahabtec.com Page65 XonTel S200 Administrator's Guide · Member Trunks Defines the trunks that can be used for this outbound route. 6.3.2 Speed Dial Settings Figure 6-31 1) Options · The prefix of speed dial The prefix should be dialed before the speed dial number. Default is *99 Figure 6-32 2) Add new speed dial. · Source Number The speed dial number. · Destination Number The number you want to call. e.g. The source number is ”123”. The destination number is 5503305.The prefix number is *99.You can use an extension with any type to dial *99123, then it will call to number 5503305. Note: Don’t forget to add the outbound dial prefix if you would like to dial the speed dial number through trunk. www.sahabtec.com Page66 XonTel S200 Administrator's Guide 6.4 Inbound Call Control In this page, we can configure the details of IVR, ring group, queue and inbound routes. 6.4.1 IVR When there’s an inbound call aims at Auto Attendant, XonTel PBX will play an IVR recording and route the caller to the requested destination (for example, ‘welcome to XX company, for sales press 1, for technical support press 2, for operator press 0, etc’). The system will transfer the call to corresponding extension according to DTMF digits inputted by the user Figure 6-33 There is a default IVR here, we can edit it directly or add IVR by yourself Figure 6-34 www.sahabtec.com Page67 XonTel S200 Administrator's Guide ·Number XonTel PBX treats IVR as an extension, you can dial this extension number to reach the IVR from internal extension. ·Name A name for the IVR ·Prompt The prompt recording that will be played when this IVR is reached. · Repeat Count The number of times that the selected IVR prompt will be played. · Key Timeout Wait for the user to enter a new extension for a specified number of seconds. · Enable Direct Dial Allow the caller to dial other extensions number directly. · Key Press Events A list of actions that can be performed depending on the digit dialed by the user. ·Key The Key pressed when the callers hear the IVR prompt. · Action When the callers press the corresponding key, the action XonTel PBX executes. No Action: Do nothing Connect to Extension: Connect the call to an extension. Connect to Voicemail: Connect the call to the voicemail of an extension Connect to Ring Group: Connect the call to a ring group. Connect to IVR: Connect the call to an IVR. Connect to Conference Room: Connect the call to a conference room. Connect to Disconnect the call to a DISA. Connect to Queue: Connect the call to a queue. Connect to Faxes: Connect the call to Faxes of extensions. Dial by Name: The callers can dial the name of an extension to connect to the corresponding extension. Hung up: Hung up the call. · Destination Where will XonTel PBX route the call when the action occurs. ·Time Out www.sahabtec.com Page68 XonTel S200 Administrator's Guide Defines the timeout action. A timeout occurs after the IVR prompt has finished playing for the number of times specified by the 'Repeat Count' field. ·Invalid Defines the invalid action. The invalid action is triggered if the user enters a DTMF digit that is not defined for this IVR. 6.4.2 Ring Groups Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls.Multiple ring methods and voicemail are supported. Note: follow me feature in extension page will not take effect when it’s ringing as an agent Figure 6-35 There is a default ringgroup, you can edit it or create a new one Figure 6-36 ·Ring Group Name This option defines a name for this group, i.e. ‘Sales’. ‘Ring Group Name’ is a label to help you identify this group in the group list. www.sahabtec.com Page69 XonTel S200 Administrator's Guide · Ring Group Number This option defines the numbered extension that can be dialed to reach this group. ·Strategy This option sets the Ringing Strategy for this Group. The options are as follows: 1. Ring All Simultaneously: Ring all available Extensions simultaneously. 2. Ring Sequentially: Ring each extension in the group one at a time. · Seconds to ring each member 1. If the strategy is ‘Ring All Simultaneously’, it means set the number of seconds to ring this group before routing the call according to the ‘Destination if No Answer’ settings. 2. If the strategy is ‘Ring Sequentially’, it means set the number of seconds to ring a single extension before moving onto the next one. Ring Group Members An extension can be made a member of this ring group by moving it into the ‘Selected’ box. · · Destination If No Answer When all members on this group fail to answer the call, system will handle the call according to the selected destination. 6.4.3 Queues Call Queues give users (i.e. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. Figure 6-37 Call queues allow calls to be sequenced to one or more agents. www.sahabtec.com Page70 XonTel S200 Administrator's Guide Note: 1. Dial 'Queue number + '*'' to log in or 'Queue number + '**'' to log out the queue. For example, if the queue number is '680', then agent can dial '680*' to log in or '680**' to log out. 2. Follow me feature in extension page will not take effect when it’s ringing as an agent of queue Figure 6-38 · Queue Name A name for the Queue. · Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. · Queue Password You can require agents to enter a password before they can login to this queue. · Queue Agent Timeout The number of seconds an agent's phone can ring before we consider it a www.sahabtec.com Page71 XonTel S200 Administrator's Guide timeout. · Queue Max Wait Time The maximum number of seconds a caller can wait in a queue before being pulled out. (0 for unlimited). · Queue Ring Strategy This option sets the Ringing Strategy for this Queue.The options are RingAll: Ring All available Agents simultaneously until one answers. LeastRecent: Ring the Agent which was least recently called. FewestCalls: Ring the Agent with the fewest completed calls. Random: Ring a Random Agent. RRmemory: Round Robin with Memory, Remembers where it left off in the last ring pass". 1) Agents This selection shows all users. Select a user here makes them an agent of the current queue. 2) Caller Position Announcements · Announce Position Announce position of caller in the queue · Announce Hold Time Enabling this option causes XonTel PBX to announce the hold time to the caller periodically based on the frequency timer. Either yes or no; hold time will not be announced if <1 minute. · Frequency How often to announce queue position and estimated hold time. Note: '0 seconds' means disable the announcement 3) Periodic Announcements · Prompt Select a prompt file to play periodically. · Frequency How often to announce a prompt to the caller. 4) Events If a caller presses the key while waiting in the queue, this setting selects which action should process the key press. 5) Failover-Destination Defines the failover action. A failover occurs after the user reach the Queue max www.sahabtec.com Page72 XonTel S200 Administrator's Guide wait time. 6) Others · Music On Hold Select the 'Music on Hold' Class for this Queue. · Leave When Empty This option controls whether callers already on hold are forced out of a queue that has no agents. There are two options. Yes: Callers are forced out of a queue when no agents are logged in. No: Callers will remain in a queue with no agents. · Join Empty This option controls whether callers can join a call queue that has no agents. There are two options, Yes: Callers can join a call queue with no agents or only unavailable agents No: Callers cannot join a queue with no agents The default option is No. · Agent Announcement Announcement played to the Agent prior to bridging in the caller. · Join Announcement Announcement played to callers once prior to joining the queue. · Retry The number of seconds we wait before trying all the phones again. · Wrap-up time How many seconds after the completion of a call an Agent will have before the Queue can ring them with a new call. The default is 30. www.sahabtec.com Page73 XonTel S200 Administrator's Guide 6.4.4 Conferences Figure 6-39 Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access to the settings options and the admin can kick the last user out and can lock the conference room. ·Extension This is the number dialed to reach this Conference Room. · Admin Admin can kick a user out and can lock the conference room. ·Pin # Set a PIN # that must be entered in order to access this conference room (i.e. 1234). Figure 6-40 www.sahabtec.com Page74 XonTel S200 Administrator's Guide 6.4.5 Inbound Routes Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 6-41 There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands. When an incoming call arrives, the system will first check ‘fax detection’, then ‘Holidays’, at last ‘Business Days’. Figure 6-42 1) General ·Route Name A name for this inbound route. Ex: 'pstnin' etc. · DID Number www.sahabtec.com Page75 XonTel S200 Administrator's Guide Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers.The following patterns may be used: X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’Character will match any remaining digits. For example, 9011.will match any phone number that starts with 9011, excluding 9011 itself. The ‘!’ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible. Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXXwill match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number. For more information, please refer to Appendix G How to Use DID. · Extension Define the extension for DID number. This field is only valid when you use BRI, SIP, SPS or SPX trunk for this inbound router. You can only input number and ‘-‘in this field, and the format can be xxx or xxx-xxx. The count of the number must be only one or equal the count of the DID number. · Caller ID Number Define the Caller ID Number to be matched on incoming calls. Leave this field blank to match any or no DID info. You can also use a pattern match (e.g. 2[345]X) to match a range of numbers. The following patterns may be used: X: Any Digit from 0-9 Z: Any Digit from 1-9 N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1,2,3,4,5,6,7,8,9) The ‘.’Character will match any remaining digits. For example, 9011.will match any phone number that starts with 9011, excluding 9011 itself. The ‘!’ will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible. Example 1: NXXXXXX will match any 7 digits phone number. Example 2: 1NXXNXXXXXwill match a phone number starting with a 1, followed by a 3-digit area code, and then 6 digit number. · Distinctive Ringtone www.sahabtec.com Page76 XonTel S200 Administrator's Guide XonTel PBX support mapping to custom ring tone files. For example, if you configure the distinctive ringing for custom ring tone to ‘Family’, the ring tone will be played if the phone receives the incoming call. · Enable Callback You can enable the callback function of this inbound route. If you want to configure the callback function, please refer to chapter 3.5.12 How do I configure distinctive ring tones? Please refer to APPENDIXE. Currently distinctive ringtone can be compatible with XonTel, Yealink and Snom phone. 2) Member Trunks This area allows you to select which trunks will be member trunks for this route. To make a trunk a member of this route, please move it to the 'Selected' box. 3) Business Days Define where the calls will be routed during Business Days. · Office Hours Select one defined business days office hours. · Office Hours Destination Configure where to route the incoming calls during office hours. · End Calls Route the incoming calls to end calls, System will auto hang-up the call. · Extension Route the incoming calls to a specific extension. · Voicemail Route the incoming calls to extension’s voicemail. · IVR Route the incoming calls to a specific IVR. ·Ring Group Route the incoming calls to a specific Ring Group. · Conference Room Route the incoming calls to a specific Conference Room. · DISA www.sahabtec.com Page77 XonTel S200 Administrator's Guide Route the incoming calls to a specific DISA. · Queues Route the incoming calls to a specific Queue. ·Faxes Route the incoming faxes to a specific extension’s mail address. Note: This function only supports T.38 faxes. · Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the connection of two branches. For example: Company A locates headquarters in the USA with a branch B in China. A and B both have XonTel PBX phone systems. Now if staff of A would like to make a call to a telephone or mobile phone in China from the extension of A but via the FXS line of B, that can be done by this configuration. · Non-office Hours Destination Configure where to route the incoming calls during non-office hours. 4) During Holidays Define where the calls will be routed during Holidays. · Holiday Select which defined Holiday to use. When a time is defined in both Business Days and Holidays, it will be treated as Holidays. ·Destination Configure where to route the incoming calls during holidays. 5) Fax Detection Configure if detecting faxes in this inbound route. Note: Please choose IVR as the destination above before configure fax detection (recommend) · Destination Configure where the faxes will be routed when faxes are detected. · No detect Do not detect faxes. · Custom Email www.sahabtec.com Page76 XonTel S200 Administrator's Guide Customize an E-mail address to receive the faxes. You should first configure the ‘Voicemail Settings->SMTP Settings for Voicemail’ correctly before you use this option. · Faxes Send faxes to an extension. If choosing a FXS extension here, the fax will be sent to the FXS port selected, you should connect a fax machine to this FXS port. If Choosing a VoIP extension, the fax will be sent to the extension’s voicemail as an attachment. Note: If you receive faxes with custom Email address, the ‘SMTP settings’ of ‘Voicemail Settings’ should be configured successfully in advance. If you receive faxes with E-mail address configured in VOIP extension voicemail, you should first make sure the tested email to your email address works fine. 6.5 Audio Settings It’s allowed to customize the prompts in XonTel PBX, including the Audio In and change the system prompts to your local country. 6.5.1 Custom Prompts We can record or upload the prompts in this page, you can also play it directly to confirm if it’s a valid one, you can also download it and save it as an backup Figure 6-43 1. Record new Prompt www.sahabtec.com Page77 XonTel S200 Administrator's Guide Figure 6-44 The administrator can use this screen to record custom prompts by doing the following: 1）Click ‘Record New Custom Prompt’ 2) Input the desired file name on the popup window and choose an extension to call for recording (such as 500). 3) Click ‘Record’. The selected extension will ring and you can pick up the phone to start recording. 2. Upload Prompt Figure 6-45 The administrator can also upload prompts by doing the following: 1)）Click ‘Upload Prompt’. 2) Click ‘Browse’ to choose the desired prompt. 3) Click ‘Upload’ to upload the selected prompt. Note: please make sure if the format is right and its size, the format should be .wav (GSM 6.10, 8KHz,Mono,1Kb/s) or .gsm . 6.5.2 Music on Hold Prompts In this page, we can upload the music on hold prompts or adjust the volume from Audio In interface (available in XonTel PBX S200) www.sahabtec.com Page78 XonTel S200 Administrator's Guide Figure 6-46 The administrator can upload on hold music as follows: 1) Click ‘Upload Music on Prompt ’ 2) Click ‘Browse’ to choose the desired audio file. 3) Click ‘Upload’ to upload the selected file. Figure 6-47 Note: please make sure that the format is right and its size, the format should be .wav (GSM 6.10, 8KHz,Mono,1Kb/s) or .gsm. 6.6 Basic Settings There are some basic settings we need to configure on XonTel S200 PBX like the general preferences, business hours, feature codes, voicemail settings www.sahabtec.com Page79 XonTel S200 Administrator's Guide 6.6.1 General Preferences In this page, there are some general settings of XonTel PBX Figure 6-48 1) General · Ring Timeout Number of seconds to ring a device before handling the call as per the extension’s Follow Me settings. Default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout. Default value is 6000s. .Maximum concurrent calls Maximum concurrent calls limits. Default value 0 means no limit www.sahabtec.com Page80 XonTel S200 Administrator's Guide · Music on hold Used to set hold music for the system. Note: if you need use the ‘live music’ from ‘Audio In’ interface, please choose ‘external music’ here. · Tone Region Please select your country or nearest neighboring country to enable the default dial tone, busy tone, and ring tone for your region. Note: please reboot the system to take it effect. · HTTP bind port/Web Access Port Port to use for HTTP sessions; Default: 80 Note: please reboot the system to take it effect. · FXO Mode FXO port’s operation mode. · Virtual Ring Back Tone It’s only for GSM/UMTS/UMTS trunk. Once enabled, when the caller call out with GSM/UMTS trunks, the caller will only hear the virtual ring back tone generated by the system before callee answers the call. Distinctive Caller ID When incoming calls are routed from ring group/queue/IVR, the caller ID displays with the name of ring group/queue/IVR ， for example · 5503302(ringgroup_default) Note: To display IVR's name, please press the key instead of the extension number directly. · Follow Me Prompt When set Follow me to Transfer to number on the extension page (e.g. when 500 is busy, transfer to 501), while 500 is busy, the call will be transferred to 501. If ‘Enable Follow Me Prompt’ choosing yes, there will be prompt before transferring the call. Otherwise, the call will be transferred directly without any prompt. Default: Yes. ·Follow Me Prompt Configure whether to play a prompt ‘please wait while trying to look at the person you are calling’ when transfer a call by follow me settings. · Invalid Phone Number Prompt Configure the prompt when the dialed phone number is invalid. www.sahabtec.com Page81 XonTel S200 Administrator's Guide · Busy Line Prompt Configure the prompt when the dialed phone number is busy. ·Dial Failure Prompt Configure the prompt when dial failed due to conjunction no-available channel. 2) Extension Preferences · User Extensions The default value is 500 to 616 · Ring Group Extensions The default value is 620 to 629 · Paging Group Extensions The default value is 630 to 639 · Conference Extensions The default value is 640 to 659 · IVR Extensions The default value is 660 to 679 · Queue Extensions The default value is 680 to 689 6.6.2 Business Hours Business hours including ‘holiday configuration’ is used to control the incoming calls, we can configure it in this page. www.sahabtec.com Page82 XonTel S200 Administrator's Guide Figure 6-49 1) General · Enable or Disable Business Hours Click it to enable it or not on web directly · Enable Office Closed Timing By dialing *81 (*81 is default) on an extension will force the office time closed for the device whatever the general setting is. · Disable Office closed timing By dialing *081 (*081 is default) on an extension will disable the Office Closed Timing. 2) Add office hours You can setup the business hours here. 3) Add Holiday You can setup the holidays here. If a time period is configured as both Holidays and office hours, it will be treated as Holidays. 6.6.3 Feature Codes There are many feature codes available in XonTel PBX, which allow users to dial from extension side to realize the exact feature www.sahabtec.com Page83 XonTel S200 Administrator's Guide Figure 6-50 1) General · One Touch Record A user may initiator stop call recording by dialing *1during a call. (*1 is default setting) ·Extension for Checking Voicemail User scan check their Voicemail by dialing *2 on their phone (*2 is default setting). · Voicemail main menu Users can go to the main menu by dialing *02 (*02 is default setting). · Attended Transfer Users may transfer an incoming call by dialing *3 on their phone (*3 is default setting). · Attended Transfer Timeout The time out of transferring a call · Blind Transfer Users may blind transfer an incoming call by dialing*03 on their phone (*03 is default setting). ·Call Pickup Users may pickup an incoming call by dialing *4 on their phone (*4 is default www.sahabtec.com Page84 XonTel S200 Administrator's Guide setting) · Extension Pickup Users may pickup a specific extension’s incoming call by dialing *04+extension number on their phone (*04 is default setting) · Intercom Define the feature code that is used to dial an extension in intercom mode. For instance setting this value to *5 would allow you to initiate an intercom call with extension 501 by dialing *5501. · Normal Spy In this mode, you can only listen to the extension being spied, for example you can dial *90501 to monitor extension 501 · Whisper Spy In this mode you can listen/whisper to the extension being spied, for example, dialing *91501 to listen to extension 501, you can also talk with 501 too. · Barge Spy In this mode, you can barge in both extensions involved the call, for example dialing *92501 to barge in and talk with all the extensions inside 2) Call Park Preferences · Call Parking User may park an incoming call on his own telephone by pressing ‘*6’(*6 is default setting) · Extension range used to park calls User may park an incoming call on a designated extension at first and then pick up the call again on any other extension. · Number of seconds a call can be parked before it is recalled. Defines the number of seconds that a call can be parked before it is recalled to the station that parked it. 3) Call Forwarding Preferences ·Reset to Defaults Users may reset all call forward defaults by calling *70 on their phone (*70 is default setting). Note: When reset to defaults. The call forwarding settings will be configured as follows: www.sahabtec.com Page85 XonTel S200 Administrator's Guide Always forward: Disabled Busy forward to Voicemail: Enabled No answer forward to Voicemail: Enabled Do not disturb: Disabled · Enable Forward All Calls Users may enable always forward by calling *71 on their phone (*71 is default setting) · Disable Forward All Calls Users may disable always forward by calling *071 on their phone (*071 is default setting) ·Enable Forward When Busy Users may enable busy forward by dialing *72 on their phone (*72 is default setting) ·Disable Forward When Busy Users may disable busy forward by calling *072 on their phone (*072 is default setting) ·Enable Forward No Answer Users may enable no answer forward by calling *73 on their phone (*73 is default setting) ·Disable Forward No Answer Users may disable no answer forward by calling *073 on their phone (*072 is default setting) · Forward to number Users may activate call forwarding by dialing this feature code, followed by the extension or phone number to forward all calls to. Note: Users may activate Forward to number by dialing *74 + phone number. e.g.: by dialing *74501, all calls will be forwarded to extension 501. · Forward to Voicemail Users may forward the call to Voicemail by calling *074 on their phone (*074 is default setting) · Enable Do Not Disturb Users may enable do not disturb by calling *75 on their phone (*75 is default setting) www.sahabtec.com Page86 XonTel S200 Administrator's Guide · Disable Do Not Disturb Users may disable do not disturb by calling *075 on their phone (*075 is default setting) 6.6.4 Voicemail Settings In this page, we can configure some settings for voicemail feature, including general voicemail settings and SMTP settings, which is used for ‘voicemail to email’ Figure 6-51 1) General Voicemail Settings a) Message Options Messages per Folder Set the maximum number of messages that can be stored in a single voicemail box. · Max · Max Message Time Set the maximum length of a single voicemail message. · Min Message Time Set the minimum length of a single voicemail message. Messages below this threshold will be automatically deleted. www.sahabtec.com Page87 XonTel S200 Administrator's Guide · Ask Caller to Dial 5 If this option is set, the caller will be prompted to press 5 before leaving a message. · Operator Breakout from Voicemail If this option is set, the caller can jump out of the voicemail and go to the destination (IVR) you set by dialing “0”. b) Greeting Settings · Busy Prompt Greeting played when the extension called is busy. Skip greeting: Do not play a greeting. Play busy greeting: play the extension busy greeting. · Unavailable Prompt Greeting played when the extension called is Unavailable. Skip greeting: Do not play a greeting. Play Unavailable greeting: play the extension Unavailable greeting. · Leave a Message Prompt Greeting played to ask the caller to dial 5 to leave a message. Skip greeting: Do not play a greeting. Play busy greeting: play the extension busy greeting. Play Unavailable greeting: play the extension Unavailable greeting. c) Playback Options · Announce Message Caller ID If this option is enabled, the Caller ID of the party that left the message will be played back before the voicemail message begins playing. ·Announce Message Duration If this option is set, the duration of the message in minutes will be played back before the voicemail message begins playing. .Announce Message Arrival Time If this option is set, the arrival time of the message will be played back before the voicemail message begins playing. .Allow Users to Review Messages Allow callers to review their recorded message before sending it to voicemail. 2) SMTP Settings for Voicemail www.sahabtec.com Page88 XonTel S200 Administrator's Guide Note: If you want to send voicemail messages as email attachments, please configure this section. Figure 6-52 · E-mail Address The E-mail Address that XonTel PBX will use to send voicemail. · Password The password for the email address used above · SMTP Server The IP address or hostname of an SMTP server that the XonTel PBX will connect to in order to send voicemail messages via email, i.e. mail.yourcompany.com. · Port SMTP Port: the default value is 25. · Use SSL/TLS to send secure message to server If the server of sending email needs to authenticate the sender, you need to select the check box. Note: Must be selected for Gmail or exchange server. After filling out the above information, you can click on the ‘Test Account Settings’ button to check whether the setup is OK. 1) If the test is successful, you can use the email safely. 2) If test failed, please check the above information is correct or network is proper. 6.7 Advanced Settings www.sahabtec.com Page89 XonTel S200 Administrator's Guide 6.7.1 SIP Settings Figure 6-53 1) General · UDP Port Port use for sip registrations, Default is 5060. · TCP Port Port use for sip registrations, Default is 5060. · TLS Port Port use for sip registrations, Default is 5061. · RTP Port Start Beginning of RTP port range · RTP Port End End of RTP port range · DTMF Mode Set default mode for sending DTMF.Default setting: rfc2833 · Max Registration/Subscription Time Maximum duration (in seconds) of a SIP registration. Default is 3600 seconds. · Min Registration/Subscription Time Minimum duration(in seconds)of a SIP registration.Default is 60seconds. www.sahabtec.com Page90 XonTel S200 Administrator's Guide · Default Incoming/Outgoing Registration Time Default Incoming/Outgoing Registration Time: Default duration (in seconds) of incoming/outgoing registration. · Register Attempts The number of SIP REGISTER messages to send to a SIP Registrar before giving up. Default is 8 times. · Register Timeout Number of seconds to wait for a response from a SIP Registrar before timed out . Default is 20 seconds. · Calling Channel Codec Priority Once enabled, when dialing out via SIP/SPS trunks, the codec of calling channel will be selected in preference. If not, XonTel PBX will follow the priority in your SIP/SPS trunks. · Video Support Support for SIP video or no. Default is yes. · Max Bit Rate Configure the max bit rate for video stream. The default: 384kb/s · DNS SRV Look Up Please enable this option when your SIP trunk contains more than one IP address. · User Agent To change the user agent parameter of asterisk, the default is ‘XonTel PBX’, you should change it if needed. www.sahabtec.com Page91 XonTel S200 Administrator's Guide Figure 6-54 2) NAT Note: Configuration of this section is only required when using remote extensions. · Enable STUN STUN (Simple Traversal of UDP through NATs) is a protocol for assisting devices behind a NAT firewall or router with their packet routing. · STUN Address The STUN server allows clients to find out their public address, the type of NAT they are behind and the internet side port associated by the NAT with a particular local port. This information is used to set up UDP communication between the client and the VOIP provider and so establish a call. · External IP Address The IP address that will be associated with outbound SIP messages if the system is in a NAT environment. · External Host Alternatively you can specify an external host, and the system will perform DNS queries periodically. This setting is only required when your public IP address is not static. It is recommended that a static public IP address be used with this system. Please contact your ISP for more information. · External Refresh Interval If an external host has been supplied, you may specify how often the system will perform a DNS query on this host. This value is specified in seconds. · Local Network Identification Used to identify the local network using a network number/subnet mask pair when the system is behind a NAT or firewall. Some examples of this are as follows: '192.168.0.0/255.255.0.0' : All RFC 1918 addresses are local networks; '10.0.0.0/255.0.0.0' : Also RFC1918; '172.16.0.0/12':AnotherRFC1918withCIDRnotation; '169.254.0.0/255.255.0.0' : Zero conf local network. Please refer to RFC1918 for more information. · NAT Mode Global NAT configuration for the system; the options for this setting are as follows: www.sahabtec.com Page92 XonTel S200 Administrator's Guide Yes = Use NAT. Ignore address information in the SIP/SDP headers and reply to the sender's IP address/port. No = Use NAT mode only according to RFC3581. Never = Never attempt NAT mode or RFC3581 support. Route = Use NAT but do not include rport in headers. ·Allow RTP Reinvite By default, the system will route media steams from SIP endpoints through itself. Enabling this option causes the system to attempt to negotiate the endpoints to route packets to each other directly, bypassing the system. It is not always possible for the system to negotiate endpoint-to-endpoint media routing. 3） Codecs Figure 6-55 A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. u-law: A PSTN standard codec, used in North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. a-law: A PSTN standard codec, used outside of North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM/UMTS: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM/UMTS is supported by many VoIP phones. www.sahabtec.com Page93 XonTel S200 Administrator's Guide SPEEX: Speex is an Open Source/Free Software patent-free audio compression format designed for speech. The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs. Moreover, Speex is well-adapted to Internet applications and provides useful features that are not present in most other codecs. G.722:G.722 is a wideband speech coding algorithms which supports the bit rate of 64, 56 and 48kbps wideband. It’s a broadband voice encoding of G series. G.726: A PSTN codec, used worldwide, that provides good voice quality and consumes 32kbit/s in each direction (receiving and transmitting) of a VoIP call. G.726 is supported by some VoIP phones. ADPCM, G.729A, H261, H263, H263p, H264, MPEG4. Note: If you would like to use G.729, please enter your license. 4） QOS Figure 6-56 QOS (Quality of Service) is a major issue in VOIP implementations. The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic.When the network capacity is insufficient, QoS could provide priority to users by setting the value. www.sahabtec.com Page94 XonTel S200 Administrator's Guide Figure 6-57 5) Advanced Settings · From Field Where to get the caller ID in sip packet. ·To Field Where to get the DID in sip packet. ·180 Ringing It is set when the telecom provider needs. Usually it is not needed. ·Qualify Send check alive packets to the sip provider. · Remote Party ID Whether send Remote-Party-ID on SIP header. Default no. · Session -timers Enable session-timer mode, default: yes · Session-expires The max refresh interval · Session-minse The min refresh interval, which mustn't be less than 90s · Session-refresher Choose session-refresher, the default is UAS www.sahabtec.com Page95 XonTel S200 Administrator's Guide 6.7.2 IAX Settings Figure 6-58 1) General · Bind Port Port use for IAX2 registrations, Default is4569. · Bandwidth Low/medium/high with this option you can control which codec to be used. · Min Registration Time Minimum duration(in seconds)of a IAX2 registration.Default is 60seconds. · Max Registration Time Maximum duration (in seconds) of a IAX2 registration. Default is 1200 seconds. 2）Codecs A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. u-law: A PSTN standard codec, used in North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. www.sahabtec.com Page96 XonTel S200 Administrator's Guide a-law: A PSTN standard codec, used outside of North America, that provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM/UMTS is supported by many VoIP phones. SPEEX: Speex is an Open Source/Free Software patent-free audio compression format designed for speech. The Speex Project aims to lower the barrier of entry for voice applications by providing a free alternative to expensive proprietary speech codecs. Moreover, Speex is well-adapted to Internet applications and provides useful features that are not present in most other codecs. G.726: A PSTN codec, used worldwide, that provides good voice quality and consumes 32kbit/s in each direction (receiving and transmitting) of a VoIP call. G.726 is supported by some VoIP phones. ADPCM, G.729A, H261, H263, H263p, H264. Note: If you would like to use G.729, please enter your license. 6.7.3 Blacklist Blacklist is used to block an incoming/outgoing call. If the number of incoming/outgoing calls registered in the number blacklist, the caller will hear the following prompt: “The number you have dialed is not in service. Please check the number and try again”. The system will then disconnect the call. www.sahabtec.com Page97 XonTel S200 Administrator's Guide Figure 6-59 We can add a number with the type: inbound, outbound or both Figure 6-60 Note: It will not working for internal extension number. 6.7.4 Callback Settings XonTel PBX allows caller A to dial an inbound route number, and after hearing the ring, A can hang up the call or wait for XonTel PBX to cut off the call, then XonTel PBX will call A with this number. When a pick up the call, A can dial the number he wants to call; XonTel PBX will call the number with its outbound route. www.sahabtec.com Page98 XonTel S200 Administrator's Guide Note: 1. If you’d like to use callback feature, please make sure if it’s enabled on the inbound route setting panel. 2. No callback rules needed to be set if the trunk supports call back with the caller ID directly. Figure 6-61 ·Allow All Numbers If you want to apply Callback function to all incoming numbers, please tick Allow All numbers. Follow the step to use this function. Step 1: Enable Callback. Inbound Routes –Choose “Yes” on ”Enable Callback “to enable this function Figure 6-62 Step 2: Create Callback number www.sahabtec.com Page99 XonTel S200 Administrator's Guide Figure 6-63 Step 3: Create Callback Rules You will need to create callback rules when the system should strip or add digits. Figure 6-64 · Trunk Name Choose the trunk with callback rules · Strip digits from front Define how many digits will be stripped from the call in number before the callback is placed. For example, when you call from number 123456789 into XonTel PBX, the caller ID is 0123456789, but you can only call 123456789 successfully from XonTel PBX trunk. You should configure number 0123456789 as the call back number and strip 1 digit before the callback is placed · Prepend before dialing Define digits added before a callback number before the callback is placed. For example, the call in number (Caller ID) is 123456789, XonTel PBX need to www.sahabtec.com Page100 XonTel S200 Administrator's Guide send 9123456789 to its trunk when call to this number. You should configure 123456789 as the call back number and add 9 before the callback is placed. You can add ‘w’ for analog trunks for some delay too 6.7.5 DNIS Settings DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed Figure 6-65 Note: If DID is not configured here, all the calls via this trunk will show the DNIS instead of the original caller ID 6.7.6 DISA DISA (Direct Inward System Access) allows someone calling in from outside the telephone switch (PBX) to obtain an ‘internal’ system dial tone and make calls as if they were using one of the extensions attached to the telephone switch. To use DISA, a user calls a DISA number, which invokes the DISA application. The DISA application in turn requires the user to enter a PIN number, followed by the pound sign (#). If the PIN number is correct, the user will hear dial tone on which a call may be placed. Obviously, this type of access has serious security implications, and great care must be taken not to compromise your security www.sahabtec.com Page101 XonTel S200 Administrator's Guide Figure 6-66 1) General · DISA Name Give this DISA application a name to help you identify it. · PIN# The password for this DISA · Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number. Default is 10 seconds. · Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number. Default is 5 seconds. 2) Member Outbound Routes Used to set the outbound routes that can be accessed from this DISA 6.7.5 PIN User Settings PIN User is used to manage lists of PINs that can be used to access restricted features such as Outbound Routes. www.sahabtec.com Page102 XonTel S200 Administrator's Guide Figure 6-67 1) Options Code .Dial this code to access PIN. · Access · Prompt for Entry Prompt caller enter the PIN Number. · Prompt for Entry Failure Prompt the caller when an invalid PIN is entered. Figure 6-68 2) PIN User XonTel PBX can store a number of PIN Users. PIN Users may be used to keep www.sahabtec.com Page103 XonTel S200 Administrator's Guide track of calls in relation to particular activities or clients. They can also be used to keep track of calls by particular users or sets of users. • PIN entered are checked against those stored by the system. If an invalid PIN is entered, the PIN is requested again. • The system administrator can configure certain numbers or types of numbers to require entry of a PIN before you can continue making a call to such a number. • The system administrator can also configure you to have to enter a PIN before making any external call. · Name A character-based name for this PIN list, i.e. ‘xontelPIN’ · PIN List Enter a list of one or more PINs, One PIN per line. · Outbound Route PIN User can use those outbound route to make call out 6.7.8 Paging Groups Paging is used to make an announcement over the speakerphone to a phone or group of phones. Targeted phones will not ring, but instead answer immediately into speakerphone mode. Please note that this section is for configuring paging groups. If you would like to configure Intercom settings, please open the Other Settings -> Feature Codes screen. This feature is supported by the following SIP phones: XonTel S23P,S22P,S16P,S19P. Yealink T28,T26,T22,T20,T10T,T9CM. Other SIP devices may also work with this feature but are not officially supported. Note: A paging group can have a maximum of 20 members. www.sahabtec.com Page104 XonTel S200 Administrator's Guide Figure 6-69 There are two types of paging groups in XonTel PBX S200 1. Internal paging Group In this mode, if you dial its number, XonTel PBX will help to pick up those chosen members and you can talk directly without any rings. Figure 6-70 ·Paging Group Number Define the numbered extension that may be dialed to reach this group. ·Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all. www.sahabtec.com Page105 XonTel S200 Administrator's Guide 2. External paging group In this mode, the chosen extensions will have the rights to dial the group number, all his voice will be broadcasted via the ‘Audio Out’ interface of S200 6.7.9 SMS Settings It’s allowed for SMS feature when GSM/UMTS modules are installed. 1) Enable SMS to Email Figure 6-71 If you enable this, as soon as the GSM/UMTS trunks receive small messages, XonTel PBX will send the text of this message to the email addresses listed on the Email List. You can add email addresses to the Email List Figure 6-72 2) Enable Email to SMS If you enable this, you can use XonTel PBX to send out message by sending an email to the specified address. www.sahabtec.com Page106 XonTel S200 Administrator's Guide Figure 6-73 · Enable Country Code If you want to add country code before the dialed numbers, please tick this. · Country Code The country code to be add before the dialed numbers. · Receive mails every The interval time of receiving mails from POP3 server · Access Code This PIN code is used to verify the subject of the emails received. If the form of email passes the verification, it will be send out by SIM card. If not, this email will be deleted immediately 3) Email Settings Figure 6-74 Note: 1. If you want to use “SMS to Email”, please configure POP3 setting. 2. If you configure the POP3 setting, XonTel PBX will download emails from the mail server regularly. Once downloaded, the emails will be deleted from the mail server. www.sahabtec.com Page107 XonTel S200 Administrator's Guide · Email Address This email address will be used to: 1. Send email to the addresses listed on “SMS to Email” setting. 2. Receive email and send the text of the email to the target mobile number by SMS. Note: If you use Gmail, just put your user name here. E.g. email address: test@gmail.com, you just put “test” here. · Password Input the password of this email here. ·SMTP Server (SMTP) ·SMTP Server Port If you want to know more about Email to SMS, please refer to APPENDIX F 7. Reports Click to access We can check the call detailed logs for counting and system log for debugging 7.1 Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by filter the call logs by call date, caller/callee, trunk, duration, billing duration, status, communication type. www.sahabtec.com Page108 XonTel S200 Administrator's Guide Figure 7-1 7.2 System Logs Figure 7-2 You can download and delete the system logs of XonTel PBX. Options · Enable Hardware Log Save the information of hardware; (up to 4 log files) · Enable Normal Log Save the prompt information; (up to 16 log files) · Enable Web Log Save the history of web operations (up to 2 log files) www.sahabtec.com Page109 XonTel S200 Administrator's Guide · Enable Debug Log Save debug information (up to 2 log files) We can also enable the SIP/RTP/E1 debug, it’s very useful for checking problems. 8. Logout Click to log out safely to the log in page. www.sahabtec.com Page110 XonTel S200 Administrator's Guide 9. Use XonTel PBX Figure 9-1 9.1 Make outbound call To make an outbound call, we need to add trunk first. There are 3 types of VoIP Trunk: · VoIP Trunk: Connected to remote VOIP service server. you should get an IP address with user name/ password from the provider. · Service Provider: Connected to service provider server. you will get only IP address for authorization. · Analog Trunk: FXO ports of XonTel PBX, connected to a local PSTN. Trunk: GSM/UMTS ports of XonTel PBX, connected to GSM/UMTS Network. · BRI Trunk: BRI ports of XonTel PBX, connected to ISDN provider · GSM/UMTS What are FXO and FXS? FXS (Foreign exchange Station) is an interface which drives an analog telephone or FAX machine. FXS interfaces deliver power, provide ringing, and use FXO signaling. FXS interfaces are what allow you to hook telephones and other analog devices to your PBX FXO (Foreign exchange Office) is an interface that connects to a phone line www.sahabtec.com Page111 XonTel S200 Administrator's Guide To supply your PBX with access to a public telephone network. FXO interfaces use FXS signaling.FXO interfaces allow you to connect your PBX to real analog phone lines. 9.1.1 Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial ‘0’ through the VoIP Trunk. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP Trunk account. TrunksVoIP Trunk SIP Trunk Enter your account information on this page, and click Save. Figure9-2 www.sahabtec.com Page112 XonTel S200 Administrator's Guide 2. Add Outbound Routes Figure9-3 Now that we have added outbound dialing rule, any call starting with 0 will be routed to the SIP Trunk. www.sahabtec.com Page113 XonTel S200 Administrator's Guide 9.2 Incoming call 9.2.1 Sample Routing to an IVR Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s configure digit 0to route the call to extension 300, and digit 1 to route the call to extension 301. 1. Add IVR To add a new IVR, go to IVR Create New IVR Figure9-4 www.sahabtec.com Page114 XonTel S200 Administrator's Guide 2. Add Inbound Routes As we can see from the Inbound Route of ‘allin’, all incoming calls will be sent to the IVR. Figure9-5 www.sahabtec.com Page115
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