YEALINK T46G IP Phone User Manual SIP T46G 1 User Guide V70x
YEALINK (XIAMEN ) NETWORK TECHNOLOGY CO., LTD. IP Phone SIP T46G 1 User Guide V70x
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Users Manual
About This Guide About This Guide Thank you for choosing this Gigabit Color IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field, Shared Line, Hot Desking and Conference over an IP network. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone. As well, be sure to read the Packing List and Regulatory Notices sections in this guide before you set up and use the SIP-T46G IP phone. If this is your first time using the SIP-T46G IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide. In This Guide This guide is based on firmware version 70. The topics provided in this guide include: Chapter 1 Overview Chapter 2 Getting Started Chapter 3 Customizing Your Phone Chapter 4 Basic Call Features Chapter 5 Advanced Phone Features User Guide SIP-T46G IP Phone Declaration of Conformity This phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC. Part 15 FCC Rules Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. and 2. This device must accept any interference received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. ii Table of Contents Table of Contents Ab o ut This G uide ........................................................................... i In This Guide............................................................................................................................... i Ta b le o f C o nte nts ........................................................................ iii O ve rvie w ....................................................................................... 1 Hardware Component Instructions ..................................................................................... 1 Icon Instructions ...................................................................................................................... 3 LED Instructions ........................................................................................................................ 5 User Interfaces......................................................................................................................... 6 Phone User Interface .......................................................................................................... 6 Web User Interface ............................................................................................................. 6 Documentations ..................................................................................................................... 9 G e tting Sta rte d ........................................................................... 11 Packing List ............................................................................................................................ 11 Phone Installation ................................................................................................................. 13 Phone Initialization ................................................................................................................ 15 Phone Status .......................................................................................................................... 16 Basic Network Settings ......................................................................................................... 17 Registration ............................................................................................................................ 18 Idle Screen ............................................................................................................................. 18 C usto m izing Yo ur Pho ne ............................................................ 21 General Settings ................................................................................................................... 21 Wallpaper ........................................................................................................................... 21 Screensaver........................................................................................................................ 22 Theme ................................................................................................................................. 23 Backlight ............................................................................................................................. 24 Contrast .............................................................................................................................. 25 Language ........................................................................................................................... 26 Time and Date ................................................................................................................... 27 Administrator Password .................................................................................................... 29 Key as Send ........................................................................................................................ 30 iii User Guide SIP-T46G IP Phone Keypad Lock ...................................................................................................................... 30 Audio Settings ....................................................................................................................... 34 Volume................................................................................................................................ 34 Ring Tones........................................................................................................................... 34 Contact Management ........................................................................................................ 35 Local Directory .................................................................................................................. 36 Blacklist ................................................................................................................................ 41 Remote Phonebook ......................................................................................................... 42 BroadSoft Phonebook ...................................................................................................... 43 Call History Management ................................................................................................... 45 BroadSoft Call Log ................................................................................................................ 46 System Customizations......................................................................................................... 49 Headset Use ....................................................................................................................... 49 DSS Keys .............................................................................................................................. 49 Account Management .................................................................................................... 60 Dial Plan .............................................................................................................................. 61 Emergency Number ......................................................................................................... 65 Live Dialpad ....................................................................................................................... 65 Hotline ................................................................................................................................. 66 Ba sic C a ll Fe a ture s ..................................................................... 68 Placing Calls .......................................................................................................................... 68 Answering Calls ..................................................................................................................... 70 Ending Calls ........................................................................................................................... 71 Redialing Numbers ............................................................................................................... 72 Auto Answer .......................................................................................................................... 72 Auto Redial ............................................................................................................................ 73 Call Completion.................................................................................................................... 74 Call Return ............................................................................................................................. 76 Call Mute ............................................................................................................................... 76 Call Hold/Resume ................................................................................................................. 77 Do Not Disturb (DND) ........................................................................................................... 78 Call Forward .......................................................................................................................... 79 Call Transfer ........................................................................................................................... 81 Call Waiting ........................................................................................................................... 82 Conference ........................................................................................................................... 83 Local Conference ............................................................................................................. 83 Network Conference ........................................................................................................ 84 Call Park ................................................................................................................................. 85 Call Pickup ............................................................................................................................. 86 Anonymous Call.................................................................................................................... 90 Anonymous Call Rejection.................................................................................................. 91 Adva nc e d Pho ne Fe a ture s ....................................................... 92 iv Table of Contents Busy Lamp Field (BLF) ........................................................................................................... 92 BLF List ..................................................................................................................................... 95 Shared Line ............................................................................................................................ 96 Call Recording ...................................................................................................................... 97 Hot Desking ............................................................................................................................ 99 Intercom ............................................................................................................................... 101 Outgoing Intercom Calls ................................................................................................ 101 Incoming Intercom Calls ................................................................................................ 102 Automatic Call Distribution (ACD) ................................................................................... 103 Messages ............................................................................................................................. 105 Short Message Service (SMS) ......................................................................................... 105 Voice Mail ........................................................................................................................ 107 Message Waiting Indicator (MWI) ................................................................................ 109 Tro ub le sho o ting ........................................................................ 112 Re g ula to ry No tic e s ................................................................... 118 Service Agreements ........................................................................................................... 118 Limitations of Liability .......................................................................................................... 118 Safety Instructions ............................................................................................................... 118 Appe ndix A - Tim e Zo ne s ........................................................ 120 Inde x .......................................................................................... 122 Overview Overview This chapter provides the overview of the SIP-T46G IP phone. The topics include: Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T46G IP phone are the LCD screen and the keypad. User Guide SIP-T46G IP Phone Hardware component instructions of the SIP-T46G IP phone are: Ite m De sc riptio n Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration Ԙ LCD Screen • Icons (for example, • Missed call text or second incoming caller information • Prompt text (for example, "Saving files! Please wait…") • Time and date ԙ Power Indicator LED Indicates phone power status. Use these keys to activate up to six accounts and assign Ԛ Line Keys various features. The key LED will light up when the assigned feature is enabled. MUTE Key Toggles and indicates the Mute feature on or off. HEADSET Key Toggles and indicates the headset mode. MESSAGE Key Indicates and accesses voice messages. TRANSFER Key Transfers a call to another party. HOLD Key Places a call on hold or resumes a held call. REDIAL Key Redials a previously dialed number. ԝ Speakerphone Key Toggles and indicates the hands-free speakerphone Ԟ Volume Key ԟ Keypad ԛ Ԝ Ԝ Adjusts the volume of the handset, headset, speaker, and ringer. Provides the digits, letters, and special characters in context-sensitive applications. Scroll through the displayed information. Ԡ Confirms actions or answers an incoming call. ԡ Soft Keys Labels automatically to identity their context-sensitive features. Overview Icon Instructions Icons appear on the phone LCD screen are described in the following table: Ic o ns De sc riptio n Network is unavailable Registered successfully Registered fail Registering Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 User Guide SIP-T46 6G IP Phone Ic o ns De sc rip ptio n Keypad Loc ck Missed Calls Received Calls Dialed Callss Missed Calls Recording box b is full A call cann not be record ded Recording starts successsfully Recording cannot be sttarted Recording cannot be sttopped Open VPN Conference The defaultt contact pho oto The current page of the e line keys. The non-current page of o the line key ys. Overview LED Instructions Po we r Indic a to r LED LED Sta tus De sc riptio n Solid red The phone is initializing. Fast flashing red The phone is ringing. Slow flashing red The phone receives a text message or voice mail. The phone is powered on. Off The phone is powered off. The phone is idle. Line ke y LED LED Sta tus Solid green De sc riptio n The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call, the phone is ringing. Slow flashing green The call is placed on hold. Off The line is inactive. Line ke y LED (configured as BLF key) LED Sta tus De sc riptio n Solid red The monitored user is busy. Fast flashing red The monitored user receives an incoming call. The monitored user is idle. Off The monitored user does not exist. Line ke y LED (configured as shared line key) LED Sta tus De sc riptio n The shared line is seized. Solid red Some party receives the ringback. The shared line is in conversation. Fast flashing green Slow flashing red Slow flashing orange Off The shared line receives an incoming call. The shared line conversation is placed on public hold. The shared line conversation is placed on private hold. For multi-party call, all the parties place the shared line conversation on hold. All the parties are idle. User Guide SIP-T46G IP Phone User Interfaces There are two ways to customize specific configurations on your SIP-T46G IP phone: Using the user interface on the IP phone. Using the user interface in an internet browser window from your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface. Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface. The "Advanced Settings" options are administrator level features only, the default password is admin (case-sensitive). For more information on customizing your phone using the available options from the phone user interface, refer to Customizing Your Phone on page 21. Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP address (e.g. http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default user name is admin (case-sensitive) and the password is admin (case-sensitive). The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table: O ptio ns Pho ne Use r Inte rfa c e We b Use r Inte rfa c e √ √ Sta tus --IP --MAC --Firmware --Network --Phone --Accounts Overview O ptio ns Pho ne Use r Inte rfa c e We b Use r Inte rfa c e Ba sic C a ll Fe a ture s --Auto Answer √ --Auto Redial √ --Call Completion √ --Call Forward √ --Call Waiting √ --Call Park √ --Call Pickup √ --Call Return √ --Call Waiting √ √ --Conference --Anonymous Call √ --Anonymous Call Rejection √ --DND √ Ba sic Pho ne Se tting s --Language √ --Time & Date √ --Administrator Password √ --Ring Tones √ --Contrast √ --Backlight √ --Wallpaper √ --Screensaver √ --Theme √ --Call Waiting √ --Keypad Lock √ --Phone Volume √ --Call History Management √ --BroadSoft Call Log √ √ --Contact Management --Local Directory √ --Blacklist √ --Remote Phonebook --BroadSoft Phonebook √ --Dial Plan --DSS Keys √ --Key as Send √ --Hotline √ --Live Dialpad --Emergency User Guide SIP-T46G IP Phone O ptio ns Pho ne Use r Inte rfa c e We b Use r Inte rfa c e Adva nc e d Pho ne Fe a ture s --BLF √ --BLF List --Shared Line --Intercom √ --Call Recording √ --Hot Desking √ --ACD √ --Messages √ √ SIP Ac c o unt --User Options --Register Status √ --Activation √ --Label √ --Display Name √ --Register Name √ --User Name √ --Password √ --SIP Server √ √ --Server Option --Registrar Port --Outbound Status √ --Outbound Proxy √ --Backup Outbound Proxy √ --NAT Traversal No te --STUN Status √ --STUN Server √ The table above lists most of the feature options. Please refer to the relevant sections for more information. Overview Documentations The following table shows documentations available for the SIP-T46G IP phone. Na m e C o nte nts Whe re fo und Quick Installation Basic set up of the In the Guide phone package Quick Reference Guide Basic call features and phone customizations In the package Fo rm a t/ La ng ua g e PDF/English PDF/English Phone/Web user interface settings User Guide Basic call features and advanced CD attached in the package PDF/English phone features Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T46G IP phone. The topics include: Packing List Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator. Packing List The following components are included in your SIP-T46G IP phone package: SIP- T46G IP pho ne Pho ne Sta nd 11 User Guide SIP-T46G IP Phone 12 Po we r Ada pte r Ha ndse t & Ha ndse t C o rd Ethe rne t C a b le Q uic k Insta lla tio n G uide & Q uic k Re fe re nc e G uide C D- RO M Getting Started Check the list before installation. If you find anything missing, contact your system administrator. Phone Installation If your phone is already installed, proceed to Phone Initialization on page 15. This section introduces how to install the phone with the components in the packing list: Attach the Stand Connect the Handset and optional Headset Connect the Network and Power 1) Atta c h the Sta nd: a. De skm o unt Me tho d: b. Wa llm o unt Me tho d: 13 User Guide SIP-T46G IP Phone 2) No te C o nne c t the Ha ndse t a nd o ptio na l He a dse t: A headset is not provided in the packing list. Contact your system administrator for more information. 3) C o nne c t the Ne two rk a nd Po we r: You have two options for power and network connections. Your system administrator will advise you which one to use. AC power Power over Ethernet (PoE) AC Po we r To c o nne c t the AC po we r: 1. Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet. 14 Getting Started 2. Connect the supplied Ethernet cable between the Internet port on the phone and the Internet port in your network or switch/hub device port. Po we r o ve r Ethe rne t Using a regular Ethernet cable, the SIP-T46G IP phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. To c o nne c t the Po E: 1. Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. No te If in-line power is provided, you don’t need to connect the AC adapter. Make sure the Ethernet cable and switch/hub is PoE compliant. The phone can also share the network with other network device such as a PC (personal computer). It is an optional connection. Im po rta nt! Do not unplug or remove power to the phone while it is updating firmware and configurations. Phone Initialization After your phone has been powered up, the system boots up and performs the following steps: 15 User Guide SIP-T46G IP Phone Auto m a tic Pho ne Initia liza tio n The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Initializing…Please wait" during the initialization. DHC P (Dyna m ic Ho st C o nfig ura tio n Pro to c o l) By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. If your network does not use DHCP, proceed to Basic Network Settings on page17. No te Phone Status You can view the system status of your phone via phone user interface or web user interface. Available information of phone status includes: Network status including WAN port and LAN port information. Phone status including device model, firmware version and MAC address. Account status indicating the register status of sip accounts. To vie w the pho ne sta tus via pho ne use r inte rfa c e : 1. Press 2. Press , or press Me nu->Sta tus. or to scroll through the list and view the specific information. To vie w the pho ne sta tus via we b use r inte rfa c e : 16 1. Open the web browser of your computer. 2. Enter the IP address in the browser’s address bar, and then click Ente r. 3. Enter the Use r Na m e (admin) and Pa sswo rd (admin) in the pop-up dialogue box. 4. Click O K to login. Getting Started Basic Network Settings If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually. To c o nfig ure a sta tic IP a ddre ss via pho ne use r inte rfa c e : 1. Press Me nu->Se tting - >Adva nc e d Se tting s (password: admin) ->Ne two rk->WAN Po rt->Sta tic IP C lie nt. 2. Enter the parameters: IP, subnet mask, default gateway, primary DNS, second DNS in the corresponding fields. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE username and password. To c o nfig ure PPPo E via pho ne use r inte rfa c e : 1. Press Me nu->Se tting - >Adva nc e d Se tting s (password: admin) ->Ne two rk->WAN Po rt->PPPo E IP C lie nt. 2. Enter the username and password in the corresponding fields. 17 User Guide SIP-T46G IP Phone 3. No te Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. Registration Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready to use. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 60. Idle Screen If the phone has successfully started up, the idle LCD screen is shown as below: Idle Sc re e n de sc riptio n: No . De sc riptio n This area shows the phone’s time & date. This area shows the phone feature status. For more information you can refer to Icon Instructions on page 3. This area shows the six line key labels. You can also custom the line key as other function. For more information you can refer to DSS Keys on page 49. 18 This area shows three page icons. Getting Started This area shows the soft key labels. The default soft key labels are “History”, “Directory”, “DND” and “Menu”. This area shows the current account. User can use or to choose the available account. This area shows the backgrounds picture. You can also change it. For more information you can refer to Wallpaper on page 21. 19 Customizing Your Phone Customizing Your Phone You can customize your SIP-T46G IP phone by configuring the setting for time and date, display contrast, and ring tones, for example. You can add contacts to the phone’s local directory manually or from call history. You can also handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your phone. The topics include: General Settings Audio Settings Contact Management Call History Management BroadSoft Call Log System Customizations If you require additional information or assistance with your new phone, contact your system administrator. General Settings Wallpaper You can customize the wallpaper of the SIP-T46G IP phone. You can change the wallpaper image via phone user interface or web user interface. You can also upload custom wallpaper images via web user interface. The file format of wallpaper image must be .jpg, .png or .bmp. Contact your system administrator for the detailed requirement of the file format. To c ha ng e the wa llpa pe r via pho ne use r inte rfa c e : 1. Press Me nu->Displa y ->Wa llpa pe r. 21 User Guide SIP-T46G IP Phone 2. Press or , or the Switc h soft key to select the desired wallpaper image. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also change wallpaper via web user interface at the path Pho ne ->Pre fe re nc e . Screensaver You can use screensaver that your phone will automatically change the pictures on the screen during periods of user inactivity. You can configure the time out for screensaver and preview screensaver pictures. To c o nfig ure the sc re e nsa ve r via pho ne use r inte rfa c e : 1. 2. Press Me nu->Displa y ->Sc re e nsa ve r. Press or , or the Switc h soft key to select the desired time in the Tim e - o ut field. After the time you specified in the Time-out field, your phone will display the screensaver. 3. Press to scroll to the Pre vie w Sc re e nsa ve r Pic ture s field, press the Ente r soft key to preview the screensaver pictures and then press the Exit soft key to back to the previous interface. 22 Customizing Your Phone You can also configure screensaver via web user interface at the path Pho ne ->Pre fe re nc e . Theme The theme can make your phone display personalized desktop and distinctive visual enjoyment. You can change the theme for the phone via phone user interface and web user interface. To c ha ng e the the m e via pho ne use r inte rfa c e : 1. Press Me nu->Displa y ->The m e . 2. Press or to select the desired theme. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. The following table lists the four themes supported by the T46G IP phone. Theme 1 Theme 2 23 User Guide SIP-T46G IP Phone Theme 3 Theme 4 You can also change the theme via web user interface at the path Pho ne ->Pre fe re nc e . Backlight You can configure the backlight status on the LCD screen as the following types: Alwa ys o n: Backlight is on permanently. 1m in, 2m in, 5m in, 10m in, 30m in: Backlight is turned off when the phone is inactive for approximately 1min, 2min, 5min, 10min or 30min. To c o nfig ure the b a c klig ht via pho ne use r inte rfa c e : 1. Press Me nu->Displa y ->Ba c klig ht. 2. Press or , or the Switc h soft key to select the desired level from the Ac tive Le ve l field. 3. Press or , or the Switc h soft key to select the desired level from the Ina c tive Le ve l field. 4. Press or , or the Switc h soft key to select the desired time from the Ba c klig ht Tim e field. 24 Customizing Your Phone Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. 5. You can also configure the backlight via web user interface at the path Pho ne ->Pre fe re nc e . No te Backlight Level means the backlight intensity. Contrast You can configure the contrast of the expansion model-CM69 to a comfortable level. Premise is the expansion model has been connected to the phone. 25 User Guide SIP-T46G IP Phone To c o nfig ure the c o ntra st via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Adva nc e d Se tting s (password: admin) ->Pho ne Se tting ->C o ntra st. 2. Press or , or the Switc h soft key to increase or decrease the intensity of contrast. The default contrast level is 6. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. Language The default language of the phone user interface is English. The phone will detect and use the same language as which of your internet browser for the web user interface, if the language of your internet browser is not supported by the phone, the web user interface will use English by default. You can change the language for the phone user interface and the web user interface respectively from each other. No te Not all languages are available for selection. The available languages depend on the language packs currently loaded to the IP phone. Please contact your system administrator for more information about the available languages of your new phone. To c ha ng e the la ng ua g e fo r the pho ne use r inte rfa c e : 26 1. Press Me nu->Se tting ->Ba sic Se tting s->La ng ua g e . 2. Press 3. Press the Sa ve soft key to accept the change. or to select the desired language. Customizing Your Phone Text appears on the LCD screen will change to the selected language. To c ha ng e the la ng ua g e fo r the we b use r inte rfa c e : 1. Click on Pho ne ->Pre fe re nc e . 2. Select the desired language from the pull-down list of We b La ng ua g e . 3. Click C o nfirm to accept the change. Text displays on the web user interface will change to the selected language. Time and Date The time and date display on the LCD screen when the phone is idle. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, contact your system administrator for more information. You can configure the phone to obtain the time and date from the SNTP server automatically, or configure the time and date manually. To c o nfig ure the SNTP se tting s via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Ba sic Se tting s->Tim e & Da te ->SNTP Se tting s. 2. Press or , or the Switc h soft key to select the time zone that applies to your area from the Tim e Zo ne field. The default time zone is "+8 China(Beijing)". 3. Enter the domain names or IP addresses in the NTP Se rve r1 and NTP Se rve r2 fields, respectively. 4. Press or , or the Switc h soft key to select Auto m a tic from the Da ylig ht Sa ving field. 5. No te Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone. 27 User Guide SIP-T46G IP Phone To c o nfig ure the tim e a nd da te m a nua lly via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Ba sic Se tting s->Tim e & Da te ->Ma nua l Se tting . 2. Enter the specific date and time. 3. Press the Sa ve soft key to accept the change. The time that displays on the LCD screen will change accordingly. To c o nfig ure the tim e a nd da te fo rm a t via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Ba sic Se tting s->Tim e & Da te Fo rm a t. 2. Press or , or the Switc h soft key to select the desired time format (12 Hour or 24 Hour) from the C lo c k field. 3. Press or , or the Switc h soft key to select the desired date format from the Da te Fo rm a t field. 4. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. There are 7 available date formats, for example, the date format "WWW DD MMM","WWW" represents the abbreviation of the week, "DD" represents two-digit of the date, and "MMM" represents the first three letters of the month. 28 Customizing Your Phone The date formats you need to know: Da te Fo rm a t Exa m ple (2012-11-2) WWW MMM DD Fri Nov 02 DD-MMM-YY 02-Nov-12 YYYY-MM-DD 2012-11-02 DD/MM/YYYY 02/11/2012 MM/DD/YY 11/02/12 DD MMM YYYY 02 Nov 2012 WWW DD MMM Fri 02 Nov You can also configure the time and date settings via web user interface at the path Pho ne ->Pre fe re nc e . Administrator Password You can change the administrator password to protect your phone from unauthorized use. Only the users owning the administrator password have the permission to change the advanced settings. To c ha ng e the a dm inistra to r pa sswo rd via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Adva nc e d Se tting s (password: admin) ->Se t Pa sswo rd . 2. Enter the old password in the C urre nt PWD field. 3. Enter the new password in the Ne w PWD field. 4. Enter the new password again in the C o nfirm PWD field. 5. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. 29 User Guide SIP-T46G IP Phone Key as Send You can set the "#" or "*" to perform as a send key while dialing a call. To se t the ke y a s se nd via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Ke y a s Se nd . 2. Press or , or the Switc h soft key to select "#" or "*" from the Ke y a s Se nd field, or select Disa b le to disable this feature. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure key as send via web user interface at the path Pho ne ->Fe a ture s->G e ne ra l Info rm a tio n. Keypad Lock You can lock the keypad of your phone when you are temporarily not using it. This feature helps you to protect your phone from unauthorized use. This feature allows you to perform the following: Me nu Ke y: The Menu soft key and Menu key are locked. You cannot access the menu of the phone until unlocked. A new voice mail can be accessed by pressing the Connect soft key or the MESSAGE key, but the voice mail code cannot be configured. Func tio n Ke ys: The function keys are locked. You cannot use the MESSAGE, REDIAL, HOLD, MUTE, TRANSFER, OK, X, navigation keys, soft keys, and line keys until unlocked. All Ke ys: All keys are locked. You are only allowed to dial emergency numbers, answer incoming calls by lifting the handset, pressing the Speakerphone key or pressing the HEADSET key and place an active call on hold by pressing the Hold soft key. 30 Customizing Your Phone Answe r c a ll o nly: All keys are locked. Incoming calls will be answered automatically, but cannot be ended by your party. No te The emergency number setting, if desired, must be made before lock activation. For more information, refer to Emergency Number on page 65. To se t the ke ypa d lo c k PIN via pho ne use r inte rfa c e : No te 1. Press Me nu->Se tting ->Ba sic Se tting s->Pho ne Unlo c k PIN. 2. Enter the C urre nt PIN, Ne w PIN and C o nfirm PIN in the corresponding fields. 3. Press the C o nfirm soft key to accept the setting or the Ba c k soft key to cancel. The PIN code can only be 0~9, and not more than 15 characters. The current PIN is 123. To a c tiva te the ke ypa d lo c k via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Adva nc e d Se tting s (password: admin) ->Pho ne Se tting ->Lo c k. 2. Press or , or the Switc h soft key to select the desired type from the Ke ypa d Lo c k field. 3. Press the Sa ve soft key to accept the change. 4. Long press to lock the keypad immediately when the phone is idle. 31 User Guide SIP-T46G IP Phone The LCD screen prompts “Keypad Locked!” and displays the icon If the keypad lock feature is activated to be Answe r c a ll o nly , an additional icon will appear on the LCD screen. You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing To c o nfig ure the tim e o ut fo r a uto lo c k via we b use r inte rfa c e : 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ”sign on the left of the Pho ne Lo c k to expand the feature list. 3. Enter the desired time in the Auto Lo c k Tim e - o ut (0~3600s) filed. The default value is 10 seconds. 4. No te Click C o nfirm to accept the change. When the time out is 0 seconds, that is, you can long press only. to lock the keypad You can configure the time out for automatic keypad lock via web user interface 32 Customizing Your Phone To unlo c k the ke ypa d lo c k via pho ne use r inte rfa c e : 1. Press any locked key, the LCD screen prompts “Please Enter PIN:”. 2. Enter the PIN (default PIN: 123). 3. Press the C o nfirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press to lock the keypad again. To de a c tiva te the ke ypa d lo c k via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Adva nc e d Se tting s (password: admin) ->Pho ne Se tting ->Lo c k. 2. Press or , or the Switc h soft key to select Disa b le d from the Ke ypa d Lo c k field. 3. Press the Sa ve soft key to accept the change. You can also activate or deactivate the keypad lock via web user interface at the path Pho ne ->Fe a ture s- >Pho ne Lo c k. No te The default PIN for unlock is 123, you can also unlock the keypad by administrator password. When you enter the administrator password to unlock the keypad, the phone will then turn to the C ha ng e PIN interface. 33 User Guide SIP-T46 6G IP Phone Au udio Setttings Volume You can n press the Vo olume key to adjust the re eceiver volum me of currenttly used audiio devices (handset, sp peakerphone e or headset), when the phone is in the e dialing interface e or during a call. You can also press the Volume key k to adjust tthe ringer volume when the phone is id dle. 1. Press to adju ust the ringerr volume whe en the phone e is in the idle e screen. 2. Whe en the phone e is during the e call, press to adjustt the volume of audio dev vice (han ndset, speake erphone or headset). No te If ringerr volume is ad djusted to min nimum, the icon will ap ppear on the LCD screen. Rin ng Tones Ring tones are used to t indicate in ncoming calls. You can se elect differen nt ring tones to distinguish the accou unts or to disttinguish your phone from your neighbo or’s. To se le c t a ring to ne fo r the pho ne via pho ne use r inte rfa c e : 1. 34 Press Me nu->Se ttting ->Ba sic Se tting s->Ring g To ne s. Customizing Your Phone 2. Press or to select the desired ring tone. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. To se le c t a ring to ne fo r the pho ne via we b use r inte rfa c e : 1. Click on Pho ne ->Pre fe re nc e . 2. Select the desired ring tone from the pull-down list of Ring To ne s. 3. Click C o nfirm to accept the change. To se le c t a ring to ne fo r the a c c o unt via we b use r inte rfa c e : 1. Click on Ac c o unt. 2. Select the desired account from the pull-down list of Ac c o unt. 3. Select the desired ring tone from the pull-down list of Ring To ne s. If c o m m o n is selected, this account will use the ring tone selected for the phone at the path Pho ne - >Pre fe re nc e . Refer to the above instruction. 4. Click C o nfirm to accept the change. You can also upload custom ring tones for your phone, contact your system administrator for more information. The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts in the Contact Management section). Otherwise, the phone will play the ring tone assigned to the account. If both the contact ring tone and the account ring tone are not assigned, then the phone will play the ring tone assigned for the phone. No te Contact Management This section provides the operating instructions for managing contacts. The topics include: Local Directory Blacklist Remote Phonebook 35 User Guide SIP-T46G IP Phone BroadSoft Phonebook Local Directory The built-in phone directory stores the names and phone numbers of your contacts. You can store up to 300 contacts in your phone's local directory. You can add, edit, delete or search for a contact in the local directory. You can also dial a contact from the local directory. Adding Contacts You can add contacts to your local directory in the following ways: Manually From call history From remote phonebook Adding C o nta c ts Ma nua lly To a dd a c o nta c t to the lo c a l dire c to ry m a nua lly: 1. Press Dire c to ry ->Lo c a l Dire c to ry . 2. Select the desired contact group (For example, select C o nta c ts). 3. Press the Add soft key. 4. Enter the Na m e and the O ffic e , Mo b ile or O the r numbers. 5. Press or , or the Switc h soft key to select the desired account from the Ac c o unt field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the local directory. 6. Press or , or the Switc h soft key to select the desired ring tone from the Ring field. 7. No te 36 Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. If the contact has existed in the directory, the LCD screen will prompt “ContactName exists in contactlist!”. Customizing Your Phone Adding C o nta c ts fro m C a ll Histo ry To a dd a c o nta c t to the lo c a l dire c to ry fro m the c a ll histo ry: 1. Press the Histo ry soft key. 2. Press 3. Press the O ptio n soft key, and then select Add to C o nta c ts from the prompt list. 4. Enter the contact name. 5. Press the Sa ve soft key to accept the change. or to highlight the desired entry. The entry is successfully saved in the local directory. Adding C o nta c ts fro m re m o te pho ne b o o k To a dd a c o nta c t to the lo c a l dire c to ry fro m the re m o te pho ne b o o k: 1. Press Dire c to ry ->Re m o te Pho ne Bo o k. 2. Press 3. Press the O ptio n soft key, and then select Mo ve to C o nta c ts from the prompt list. 4. Press the Sa ve soft key to save the contact in the local directory. or to highlight the desired entry. If the contact has already existed in the local directory, the LCD screen will prompt "Overwrite the original contact?". Press the O K soft key to overwrite the original contact in the local directory or the C a nc e l soft key to cancel. For more information on remote phonebook operating, refer to Remote Phonebook on page 42. Editing Contacts To e dit a c o nta c t in the lo c a l dire c to ry: 1. Press Dire c to ry ->Lo c a l Dire c to ry ->C o nta c ts. 2. Press or to highlight the desired contact. 37 User Guide SIP-T46G IP Phone 3. Press the O ptio n soft key, and then select De ta il from the prompt list. 4. Press 5. Press the Sa ve soft key to accept change or the Ba c k soft key to cancel. or to highlight the contact information and then edit. Deleting Contacts To de le te a c o nta c t fro m the lo c a l dire c to ry: 1. Press Dire c to ry ->Lo c a l Dire c to ry ->C o nta c ts. 2. Press 3. Press the O ptio n soft key, and then select De le te from the prompt list. 4. Press the O K soft key to confirm the deleting or the C a nc e l soft key to cancel. or to highlight the desired contact. You can also manage the contacts via web user interface at the path C o nta c ts->C o nta c ts->C o nta c ts. Please refer to the instruction above for the parameters’ detail. Uploading Contact Photos To uplo a d a ne w c usto m pho to fo r the c o nta c t via we b inte rfa c e : 38 1. Click on C o nta c ts->C o nta c ts->C o nta c ts. 2. Click the record which you want to edit, then the record will turn orange. 3. Click Bro wse , and then select a photo from your local computer. 4. Click Uplo a d Pho to to upload the photo. Customizing Your Phone You can also click De le te Pho to to delete the photo. No te The phone only supports uploading the png, jpg or bmp format files. The maximum resolution of the upload picture is 96*96 pixels. You can only delete the custom photos. If multiple contacts want to use the same custom photo, you need to upload the contact photo again. When you place a call from the contact, the phone idle screen will show the contact photo. 39 User Guide SIP-T46G IP Phone Placing Calls to Contacts To pla c e a c a ll to a c o nta c t fro m the lo c a l dire c to ry: 1. Press Dire c to ry ->Lo c a l Dire c to ry . 2. Select the desired contact group. 3. Press 4. Press the Dia l soft key. If only one number of the contact is stored in the local directory, press the Dia l soft or to highlight the desired contact. key to dial out the number. If multiple numbers of the contact are stored in the local directory, press the Dia l soft key to display a list of numbers. Press or to highlight the desired number. Press the Dia l soft key to dial out the number. Searching for Contacts To se a rc h fo r a c o nta c t in the lo c a l dire c to ry: 1. Press Dire c to ry ->Lo c a l Dire c to ry . 2. Press the Se a rc h soft key. 3. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. 4. Press the O K soft key. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can dial from the result list. Importing/Exporting Contact lists You can manage your phone’s local directory via phone or web user interface. But you can only import or export the contact list via web user interface. To im po rt a n XML file o f c o nta c t list via we b use r inte rfa c e : 1. 40 Click on C o nta c ts->C o nta c ts. Customizing Your Phone 2. Click Bro wse to select a contact list file (file format must be .xml) from your local system. 3. Click Im po rt XML to import the contact list. The web user interface prompts "This operation will delete all records which already exist! Continue?". 4. Click O K to complete importing the contact list. To im po rt a C SV file o f c o nta c t list via we b use r inte rfa c e : 1. Click on C o nta c ts->C o nta c ts. 2. Click Bro wse to select a contact list file (file format must be.csv) from your local system. 3. Click Im po rt C SV to import the contact list. Then the phone turns to the preview page, you can then select whether to delete all old contacts while importing the contact list, and select the contact information you want to import into the local directory. Such as contact name, office number or mobile number. 4. Click Im po rt to complete importing the contact list. To e xpo rt a c o nta c t list via we b use r inte rfa c e : 1. Click on C o nta c ts->C o nta c ts. 2. Click Expo rt XML (or Expo rt C SV ). 3. Click Sa ve to save the contact list to your local system. Blacklist The built-in phone directory stores the names and phone numbers of the blacklist. You can store up to 30 contacts in your phone’s blacklist directory. You can add, edit, delete or search for a contact in the blacklist directory. You can also dial a contact in the blacklist directory, but an incoming call from the blacklist directory will be rejected automatically. Operating instructions of adding blacklists, editing blacklists, deleting blacklists, placing call to blacklists and searching for contact in the blacklist, refer to the operating instructions of Local Directory on page 36. To re m o ve a c o nta c t to the Bla c klist: 1. Press Dire c to ry ->Lo c a l Dire c to ry . 2. Select the desired contact group (For example, select C o nta c ts). 3. Press the O ptio n soft key and then select Mo ve to Bla c klist from the prompt list. 41 User Guide SIP-T46G IP Phone The phone user interface prompts "Move selected to blacklist?". 4. Press the O K soft key to confirm the setting. Remote Phonebook You can access your corporate directory through your phone. You can add local contacts from the corporate directory. You can also dial a contact from the corporate directory. You can configure your new phone to access up to 5 corporate directories. Contact your system administrator for the access URL of the corporate directory. To c o nfig ure a n a c c e ss URL fo r re m o te pho ne b o o k via we b use r inte rfa c e : 1. Click on C o nta c ts->Re m o te Pho ne Bo o k. 2. Enter the access URL in the Pho ne Bo o k URL field. 3. Enter the name in the Na m e field. 4. Click C o nfirm to accept the change. To a c c e ss yo ur c o rpo ra te dire c to ry via pho ne use r inte rfa c e : 1. Press Dire c to ry ->Re m o te Pho ne Bo o k. 2. Select the desired remote group, and then press the Ente r soft key. The phone connects to load the corporate directory, and then displays the corporate contact list on the LCD screen. 3. 42 Press the Ba c k soft key to back to the previous interface. Customizing Your Phone To pla c e a c a ll fro m the c o rpo ra te dire c to ry: 1. Press Dire c to ry ->Re m o te Pho ne Bo o k. 2. Select the desired remote group, and then press the Ente r soft key to load the corporate directory. 3. Select the desired contact in the corporate directory. 4. Press the Dia l soft key. In addition, you can enable the phone to present the caller identity stored in the corporate directory when receiving a call. To e na b le the pre se nta tio n o f c a lle r ide ntity sto re d in the re m o te pho ne b o o k: 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ” sign on the left of the G e ne ra l Info rm a tio n to expand the feature list. 3. Select Ena b le d from the pull-down list of Match Remote Phone Book. 4. Enter the refresh period of corporate directory in the Load Remote Phone Book I nterval (120~2592000s) field. The default value is 3600 seconds. 5. Click C o nfirm to accept the change. BroadSoft Phonebook You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories. Contact your system administrator for the access URL of the BroadSoft directory. To c o nfig ure the Bro a dSo ft pho ne b o o k via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Bro a dSo ft Se tting s Me nu->Bro a dSo ft Dir Se tting s. 2. Press or , or the Switc h soft key to select the desired BroadSoft item from the Bro a dSo ft Ite m field. 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 43 User Guide SIP-T46G IP Phone 4. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. To c o nfig ure the Bro a dSo ft pho ne b o o k via we b use r inte rfa c e : 1. Click on C o nta c ts->Bro a dSo ft. 2. Select the desired BroadSoft item from the pull-down list of Bro a dSo ft Ite m . 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Click C o nfirm to accept the change. To a c c e ss the Bro a dso ft dire c to ry via pho ne use r inte rfa c e : 1. Press Dire c to ry ->Bro a dSo ft. 2. Select the desired directory item, and then press the Ente r soft key. The phone connects to load the BroadSoft directory, and then displays the desired BroadSoft contact list on the LCD screen. 3. Press the Ba c k soft key to back to the previous interface. To pla c e a c a ll fro m the Bro a dso ft dire c to ry: 1. Press Dire c to ry ->Bro a dSo ft. 2. Select the desired directory item, and then press the Ente r soft key to load the BroadSoft directory. 44 3. Select the desired contact in the BroadSoft directory. 4. Press the Dia l soft key. Customizing Your Phone Call History Management The SIP-T46G IP phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. To e na b le the histo ry re c o rd fe a ture via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Histo ry Se tting . 2. Press or , or the Switc h soft key to select Ena b le from the Histo ry Re c o rd field. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. To c he c k the c a ll histo ry: 1. Press the Histo ry soft key. The LCD screen displays All C a lls list. 2. Press or to switch between All C a lls, Dia le d C a lls, Re c e ive d C a lls, Misse d C a lls and Fo rwa rde d C a lls. 3. Press or to select the desired entry. 4. Press the O ptio n soft key, and then select De ta il from the prompt list. The detailed information of the entry appears on the LCD screen. To dia l a c a ll fro m the c a ll histo ry list: 1. Press the Histo ry soft key. 2. Press or to switch between All C a lls, Dia le d C a lls, Re c e ive d C a lls, Misse d C a lls and Fo rwa rde d C a lls. 3. Press or 4. Press the Se nd soft key. to select the desired entry. To a dd a c o nta c t fro m the c a ll histo ry list: 1. Press the Histo ry soft key. 2. Press or to switch between All C a lls, Dia le d C a lls, Re c e ive d C a lls, Misse d 45 User Guide SIP-T46G IP Phone C a lls and Fo rwa rde d C a lls. 3. Press or to select the desired entry. 4. Press the O ptio n soft key, and then select Add to C o nta c ts (or Add to Bla c klist) from the prompt list. For more information, refer to Contact Management on page 35. To de le te a n e ntry fro m the c a ll histo ry list: 1. Press the Histo ry soft key. 2. Press or to switch between All C a lls, Dia le d C a lls, Re c e ive d C a lls, Misse d C a lls and Fo rwa rde d C a lls. 3. Press or to select the desired entry. 4. Press the De le te soft key. To de le te a ll e ntrie s fro m the c a ll histo ry list: 1. Press the Histo ry soft key. 2. Press or to switch between All C a lls, Dia le d C a lls, Re c e ive d C a lls, Misse d C a lls and Fo rwa rde d C a lls. 3. Press the O ptio n soft key, and then select De le te All from the prompt list. 4. Press the O K soft key. The LCD screen prompts "Are you sure to delete all records". 5. Press the O K soft key to confirm the deleting or the C a nc e l soft key to cancel. BroadSoft Call Log You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items. Contact your system administrator for the access URL of the BroadSoft call log. 46 Customizing Your Phone To c o nfig ure the Bro a dSo ft c a ll lo g via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Bro a dSo ft Se tting s Me nu->C a llLo g Se tting s. 2. Press or , or the Switc h soft key to select the desired call log item from the C a llLo g Ite m field. 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. To c o nfig ure the Bro a dSo ft c a ll lo g via we b use r inte rfa c e : 1. Click on C o nta c ts->C a ll Lo g . 2. Select the desired call log item from the pull-down list of C a lllo g Ite m . 3. Enter the parameters: display name, server address, port, username and password in the corresponding fields. 4. Click C o nfirm to accept the change. To a c c e ss the Bro a dSo ft c a ll lo g via pho ne use r inte rfa c e : 1. Press Me nu->Histo ry ->Ne two rk C a ll Lo g . 2. Select the desired call log menu, and then press the Ente r soft key. 47 User Guide SIP-T46G IP Phone The phone connects to load the BroadSoft call log, and then displays the desired call log list on the LCD screen. 3. Press the Ba c k soft key to back to the previous interface. To c he c k the Bro a dSo ft c a ll lo g : 1. 2. Press Me nu->Histo ry ->Ne two rk C a ll Lo g . Select the desired call log menu, and then press the Ente r soft key to load the BroadSoft call log. 3. Select the desired contact in the BroadSoft call log list. 4. Press the De ta il soft key. The detailed information of the entry appears on the LCD screen. To dia l a c a ll fro m the Bro a dSo ft c a ll lo g list: 1. Press Me nu->Histo ry ->Ne two rk C a ll Lo g . 2. Select the desired call log menu, and then press the Ente r soft key to load the BroadSoft call log. 48 3. Select the desired contact in the BroadSoft call log list. 4. Press the Dia l soft key. Customizing Your Phone System Customizations Headset Use Physically connect your headset, refer to Phone Installation on page 13 and activate/deactivate it for use. To a c tiva te the he a dse t m o de : 1. Press on the phone. The HEADSET key LED illuminates solid green when the headset mode is activated. Press the line key or the Answe r soft key to answer a call, the call will connect to your headset automatically. To de a c tiva te the he a dse t m o de : 1. Press again on the phone. The HEADSET key LED turns off when the headset mode is deactivated. DSS Keys There are two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced as following. The SIP-T46G IP phone supports 15 line keys. Line Keys You can assign predefined functionalities to the line keys. You can also define a label for the line key feature which will appear on the LCD screen. Line keys allow you to use quick access features such as call return and voice mail. The line keys LED will indicate the monitoring status when the keys are assigned specific features, such as BLF and Shared Line. The default key type of line key 1-6 is Line. The default key type of line key 7-15 is N/A, which indicates that this line key provides no functionality. To c o nfig ure the line ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired line key, and then press the Ente r soft key. 3. Select the desired key type from Type field. 4. (Optional.) Select the desired key event type from the Ke y Type field. 5. (Optional.) Select the desired line from the Ac c o unt ID field. 6. (Optional.) Enter the string that will appear on the LCD screen in the La b e l field. 7. (Optional.) Enter the corresponding value in the Va lue field. 8. (Optional.) Enter the corresponding value in the Exte nsio n field. 9. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. 49 User Guide SIP-T46 6G IP Phone You can n also configu ure the line ke ey via web user interface e at the path DSS Ke y- >Lin ne Ke y . You can n assign functtionalities to 15 line keys. When you asssign function nality to line key located in line key 1--6, the label of o the line key y is displayed d on the one page of line keys. The pag ge can displa ay 6 line key la abels at mosst. The following figure sho ows an exam mple of the LC CD screen dissplay: When yo ou assign functionality to line key loca ated in line ke ey 7-15, the la abel of the lin ne key is dissplayed on th he second orr third page of o the line ke eys. Each pag ge can displa ay 5 line key labels at most. The lowest line key is used to switch h pages of th he line keys. The following g figure show ws an examplle of the LCD D screen display: The follo owing table lissts the defau ult page icon n status: Ic o ns De sc riptio on The curre ent page of the line keys. The non-c current page e of the line keys. You can n configure th he page icon n status to ind dicate the different statuss. This feature e is disabled d by default. 50 Custom mizing Your Phone The follo owing table lissts the page icon status to indicate th he different sttatus: Ic o ns De sc riptio on Fast flashing: The BLF monitored use er receives an incoming c call on the non-curre ent page. Solid: There is a parked call in the non-c current page.. Fast flashing: The line re eceives an in ncoming call on the non-c current page e. Solid: The line iss in conversation on the non-current page. To c o nfig g ure the pa g e ic o n sta tuss via we b use e r inte rfa c e : 1. Clic ck on DSS Ke y ->Line Ke y . 2. Sele ect Ena b le d in the Pa g e Tip field. 3. Clic ck C o nfirm to o accept the change. The line key features are explaine ed in the follo owing subcha apters in deta ail: Line Spee ed Dial Voic ce Mail Direct Pickup Grou up Pickup DTM MF Prefiix Loca al Group XMLL Phone Book Xml Brower LDA AP Broa adSoft Dir Con nference Forw ward Tran nsfer Hold DND Redial SMS 51 User Guide SIP-T46G IP Phone Group Listening Public Hold Private Hold Zero-touch URL Keypad Lock For more information, contact your system administrator. Line You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key. De pe nde nc ie s: Ty p e ( Line ) A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to ) Value (De fa ult/Lo c k/Flo a t) Usa g e : When receiving an incoming call, the DSS key LED flashes green: 1. Press the DSS key to accept the incoming call. 2. Press the DSS key to place the active call on hold. 3. Press the DSS key again to resume the held call. If Auto is selected from the Ac c o unt ID field, press the DSS key when the phone is idle, you can then dial out using the first registered account. When you select Lo c k in the Va lue field, the line keys located in the same position of the other page will be automatically assigned Line feature with Lo c k filled in the Va lue field. You can use this key feature on every page. This feature is only applicable to line key 1-5. When you select Flo a t in the Va lue field, the phone will automatically switch to the page where the line receives an incoming call. Spe e d Dia l You can use this key feature to speed up dialing the numbers often used or hard to remember. De pe nde nc ie s: Ty p e ( Sp e e d Dial) A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (the numb e r yo u wa nt to dia l o ut) Usa g e : Press the DSS key to dial out the number specified in the Va lue field, using the account selected from the Ac c o unt ID field. Vo ic e Ma il You can use this key feature to connect voice mail quickly. For more information, refer 52 Customizing Your Phone to Voice Mail on page 107. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Vo ic e Mail) A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (the vo ic e ma il a c c e ss c o de ) Usa g e : Press the DSS key to dial out the voice mail access code, you can follow the voice prompt to listen to the voice mails. Dire c t Pic kup You can use this key feature to answer someone else’s incoming call on the phone. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Dire c t Pic kup ) A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (the dire c t p ic kup c o de fo llo we d b y the sp e c ific p ho ne numb e r) Usa g e : Press the DSS key on your phone when the specific phone number receives an incoming call. The call is answered on your phone. G ro up Pic kup You can use this key feature to answer incoming calls in a group that is associated with their own group. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( G ro up Pic kup ) A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (the g ro up p ic kup fe a ture c o de ) Usa g e : Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( DTMF) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (DTMF se q ue nc e ) No te DTMF sequence is allowed to be: "0-9", "*", "#" and "A-D". 53 User Guide SIP-T46G IP Phone Usa g e : Press the DSS key during an active call to send the key sequence specified in the Va lue field. Pre fix You can use this key feature to add a specified prefix number before the dialed number. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Pre fix ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (the p re fix numb e r) Usa g e : Press the DSS key when the phone is idle, the phone enters into the dialing screen and displays the prefix number which you specified in the Va lue field, enter other digits and then dial out. Lo c a l G ro up You can use this key feature to access the contact group in the local directory quickly. For more information, refer to Local Directory on page 36. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Lo c al G ro up ) Lo c al G ro up (the c o nta c t g ro up na me yo u wa nt to a c c e ss) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : Press the DSS key to access the contact group specified in the Lo c a l G ro up field. XML Pho ne Bo o k You can use this key feature to access the remote group in your corporate directory quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 42. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( XML Pho ne Bo o k) Pho ne Bo o k Nam e (the re mo te g ro up na me yo u wa nt to a c c e ss if the re mo te p ho ne b o o k is c o nfig ure d) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : Press the DSS key to access the remote group specified in the Pho ne Bo o k Na m e field. Xm l Bro wse r You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. De pe nde nc ie s: Ty p e ( Xm l Bro wse r) 54 Customizing Your Phone Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Xm l Bro wse r (the a c c e ss URL fo r xml b ro wse r) Usa g e : Press the DSS key to access the Xml browser specified in the Xm l Bro wse r field. LDAP You can use this key feature to access the LDAP search interface quickly. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( LDA P) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : 1. Press the DSS key to access the LDAP search interface. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. Bro a dSo ft Dir You can use this key feature to access the BroadSoft group in the BroadSoft phonebook quickly. You should configure the BroadSoft phonebook in advance. For more information, refer to BroadSoft Phonebook on page 43. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Bro adSo ft Dir) Bro adSo ft Nam e (the Bro a dSo ft g ro up na me yo u wa nt to a c c e ss if the Bro a dSo ft p ho ne b o o k is c o nfig ure d) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : Press the DSS key to access the BroadSoft group specified in the Bro a dSo ft Na m e field. C o nfe re nc e You can use this key feature to set up a conference call. For more information, refer to Conference on page 83. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( C o nf) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (the numb e r yo u wa nt to a dd to the c o nfe re nc e ) Usa g e : Press the DSS key during an active call to set up a conference with the number specified in the Va lue field. No te When leaving the Va lue field blank, the DSS key performs the same as the C o nf soft key during a call. 55 User Guide SIP-T46G IP Phone Fo rwa rd You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 79. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Fo rward ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (the numb e r yo u wa nt to fo rwa rd to ) Usa g e : Press the DSS key to forward an incoming call to the number specified in the Va lue field. No te When leaving the Va lue field blank, the DSS key performs the same as the Fo rwa rd soft key when receiving an incoming call. Tra nsfe r You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Transfe r) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Value (the numb e r yo u wa nt to tra nsfe r to ) Usa g e : When the transfer mode on DSS key is Blind Tra nsfe r, press the DSS key to complete the blind transfer to the number specified in the Va lue field. When the transfer mode on DSS key is Atte nde d Tra nsfe r, press the DSS key to dial out the number specified in the Va lue field, and then you can complete the attended or semi-attended transfer. When the transfer mode on DSS key is Ne w C a ll, press the DSS key, the number specified in the Va lue field displays on the LCD screen, and then you can complete the blind, attended or semi-attended transfer. No te You can configure the transfer mode on DSS key via web user interface at the path Pho ne ->Fe a ture s->Tra nsfe r Se tting s. For more information on how to configure the transfer mode on DSS key, refer to Busy Lamp Field (BLF) on page 92. When leaving the Va lue field blank, the DSS key performs the same as the TRANSFER key or the Tra nsfe r soft key during a call. For more information, refer to Call Transfer on page 81. Ho ld You can use this key feature to place an active call on hold or retrieve a held call. 56 Customizing Your Phone De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Ho ld ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : 1. Press the DSS key during an active call to place the call on hold. 2. Press the DSS key again to retrieve the held call. DND You can use this key feature to activate or deactivate the DND mode. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( DND) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : No te 1. Press the DSS key to activate the DND mode. 2. Press the DSS key again to deactivate the DND mode. When the DND mode is activated, all incoming calls will be rejected automatically. Re dia l You can use this key feature to access the Dialed Calls list. Press the DSS key when the phone is idle, then you can select an entry to redial. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Re dial) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : 1. Press the DSS key when the phone is idle to access the dialed calls list. 2. Select an entry and press the DSS key again to redial the call. SMS You can use this key feature to quick access the text message feature. For more information, refer to Short Message Service (SMS) on page 105. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( SMS) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : Press the DSS key when the phone is idle to access the text message feature. G ro up Liste ning You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversation which has more than 57 User Guide SIP-T46G IP Phone one person at one side. You are able to speak and listen through the handset/headset, meanwhile the others nearby can only listen through the speaker. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( G ro up Liste ning ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : 1. During a call, press the DSS key to activate group listening mode. You can then speak and listen through the handset/headset, other people at your side can listen through speaker at the same time. 2. Press the DSS key again to deactivate group listening mode. Pub lic Ho ld You can use this key feature to place an active call on public hold or retrieve a public held call. The public hold feature is often used in the shared line. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Pub lic Ho ld ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : 1. Press the DSS key when there is an active call on the shared line. The active call is placed on public hold. 2. No te Press the DSS key again to retrieve the public held call. When the DSS key is used in the private line, it performs the same as the HO LD key or the Ho ld soft key during a call. Priva te Ho ld You can use this key feature to place an active call on private hold or retrieve a private held call. The private hold feature is often used in the shared line. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Private Ho ld ) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : 1. Press the DSS key when there is an active call on the shared line. The active call is placed on private hold. 2. No te Press the DSS key again to retrieve the private held call. When the DSS key is used in the private line, it performs the same as the HO LD key or the Ho ld soft key during a call. 58 Customizing Your Phone Ze ro - to uc h You can use this key feature to configure auto provision and network parameters quickly. De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Ze ro - to uc h) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : 1. Press the DSS key to access the zero-touch interface. 2. Press the O K soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Ne xt soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the O K soft key. The phone will reboot to update configurations. URL You can use this key feature to access a specific URL quickly. De pe nde nc ie s: Ty p e ( URL) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) URL (the URL yo u wa nt to a c c e ss) Usa g e : Press the DSS key to access the URL specified in the URL field. Ke ypa d Lo c k You can use this key feature to immediately lock the keypad of your phone instead of . For more information, refer to Keypad Lock on page 30. long pressing De pe nde nc ie s: Ty p e ( Ke y Eve nt) Ke y Ty p e ( Ke y p ad Lo c k) Lab e l (ke y la b e l disp la ys o n the LC D sc re e n) Usa g e : Press the DSS key to immediately lock the keypad of your phone instead of long pressing Programmable Keys You can customize the soft keys, navigation keys and function keys on the keypad. To c usto m ize the pro g ra m m a b le ke ys via we b use r inte rfa c e : 1. Click on DSS Ke y ->Pro g ra m m a b le Ke y . 2. Customize specific features for these keys. 3. Click C o nfirm to accept the change. 59 User Guide SIP-T46G IP Phone No te You can configure the programmable keys via web user interface only. Account Management You can register one or multiple accounts on the SIP-T46G IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account. Account Registration To re g iste r a n a c c o unt via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Adva nc e d Se tting s (password: admin) ->Ac c o unts. 2. Select the desired account and then press the Ente r soft key. 3. Select Ena b le from the Ac tiva tio n field. 4. Enter the desired values in La b e l, Displa y Na m e , Re g iste r Na m e , Use r Na m e , Pa sswo rd and SIP Se rve r fields respectively. Contact your system administrator for more information. 5. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. 6. Repeat steps 2 to 5 until you have registered all accounts. The following figures show single or multiple accounts registered on the phone: Sing le a c c o unt: Multiple a c c o unts: 60 Customizing Your Phone To disa b le a n a c c o unt via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Adva nc e d Se tting s (password: admin) ->Ac c o unts. 2. Select the desired account and then press the Ente r soft key. 3. Select Disa b le from the Ac tiva tio n field. 4. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also register or disable an account via web user interface at the path Ac c o unt->Ba sic . Multiple Line Keys per Account You can configure multiple line keys associated with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen could resemble the following figure: Incoming calls to this line will be distributed evenly among the available line keys. Similarly, outgoing calls will be distributed. Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial Plan Dial plan is a string of characters that governs the way your SIP-T46G IP phone processes the inputs received from your phone keypad. The SIP-T46G IP phone supports the following dial plan features: Replace Rule Dial-now Area Code Block Out 61 User Guide SIP-T46G IP Phone The basic expression syntax you need to know: Synta x De sc riptio n The dot"." can be used as a placeholder or multiple placeholders for any character. Example: "12." would match "123 ", "1234 ","12345 ","12a b c ", etc. An "x" can be used as a placeholder for any character. Example: "12x" would match "121 ", "122 ","123 ","12a ", etc. The square brackets "[]"can be used as a placeholder for a single [] character which matches any of a set of characters. Example: "91[5-7]1234"would match "915 1234", "916 1234","917 1234",etc. The parentheses"( )"can be used to group together patterns, for () instance, to logically combine two or more patterns. Example: "([1-9])([2-7])3" would match "92 3", "15 3", "77 3",etc. The “$” should be followed by the sequence number of a parenthesis. The “$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example: A replace rule configuration: Number: "9([5-7])(.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the number will be replaced as "5123" and then dialed out.“$2” means the characters in the second parenthesis, that is, “123”. No te You can configure the dial plan rules via web user interface only. Replace Rule You can configure one or more replace rules to remove the specified string and replace it with another string. You can configure a pattern with wildcards (expression syntax refer to the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as "Number: 1" and "Replace: 1234567", then when you try to dial out the number “1234567”, you just need to enter “1” on the phone and then press the Send soft key. To a dd a re pla c e rule via we b use r inte rfa c e : 62 1. Click on Pho ne ->Dia l Pla n->Re pla c e Rule . 2. Enter the string (e.g. 2xx) in the Num b e r field. 3. Enter the string (e.g. 12345) in the Re pla c e field. 4. Enter the desired line ID in the Ac c o unt field or leave it blank. 5. Click ADD to add the replace rule. 6. Click Sa ve to accept the change. Customizing Your Phone When you enter the number “234” using the keypad and then dial out, the phone will dial out “12345” instead. No te The valid value of Ac c o unt field can be one or more digits among1, 2, 3, 4, 5 and 6. Each digit must be separated by a “,”. For example: when you enter the value “1, 2” in the Ac c o unt field, this replace rule will apply to account1 and account2. If you leave the Ac c o unt field blank or enter an invalid value, then the replace rule will apply to all accounts. To e dit a re pla c e rule via we b use r inte rfa c e : 1. Click on Pho ne ->Dia l Pla n->Re pla c e Rule . 2. Select the desired replace rule by checking the check box. 3. Edit the values in the Num b e r and Re pla c e fields. 4. Enter the desired line ID in the Ac c o unt field or leave it blank. 5. Click Edit to edit the replace rules. 6. Click Sa ve to accept the change. To de le te o ne o r m o re re pla c e rule s via we b use r inte rfa c e : 1. Click on Pho ne ->Dia l Pla n->Re pla c e Rule . 2. Select the one or more replace rules by checking the check box(es). 3. Click De le te to delete the replace rule(s). 4. Click Sa ve to accept the change. Dial-now You can configure one or more dial-now rules on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", then entering any three-digit string begins with 2 will be dialed out automatically on the phone. To a dd a dia l- no w rule via we b use r inte rfa c e : 1. Click on Pho ne ->Dia l Pla n->Dia l- no w. 2. Enter the desired value (e.g. 1234) in the Dia l- no w Rule field. 3. Enter the desired line ID in the Ac c o unt field or leave it blank. 4. Click ADD to add the dial-now rule. 5. Click Sa ve to accept the change. When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key. No te You can also edit or delete the dial-now rule, refer to Replace Rule on page 62 for more information. 63 User Guide SIP-T46G IP Phone Dial-now Time-out You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time. To c o nfig ure the tim e o ut fo r dia l- no w rule via we b use r inte rfa c e : 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ” sign on the left of the G e ne ra l Info rm a tio n to expand the feature list. 3. Enter the time within 0-14 (in seconds) in the Dia l- no w Tim e - o ut (se c o nds) field. 4. Click C o nfirm to accept the change. Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing outside the code area. For example, area code is configured as "Code: 011, Minimum Length: 4, Maximum Length: 11", then when you dial out the number "56789", the phone will add the area code and dial out the number "01156789". To c o nfig ure the a re a c o de a nd le ng ths via we b use r inte rfa c e : 1. Click on Pho ne ->Dia l Pla n->Are a C o de . 2. Enter the desired values in the C o de , Minimum Le ng th (1- 15) and Ma ximum Le ng th (1- 15) fields. No te 3. Enter the desired line ID in the Ac c o unt field or leave it blank. 4. Click C o nfirm to accept the change. The default values of minimum and maximum length are 1 and 15 respectively. Block Out You can block the dialing of specific numbers. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt "Forbidden Number". To a dd a b lo c k o ut num b e r via we b use r inte rfa c e : 64 1. Click on Pho ne ->Dia l Pla n->Blo c k O ut. 2. Enter the desired value in the Blo c k O ut Num b e r field. 3. Enter the desired line ID in the Ac c o unt field or leave it blank. 4. Click C o nfirm to add the block out number. Customizing Your Phone Emergency Number Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services. You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation. No te Contact your local phone service provider for available emergency numbers in your area. To spe c ify e m e rg e nc y num b e rs via we b use r inte rfa c e : 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ” sign on the left of the Pho ne Lo c k to expand the feature list. 3. Enter the emergency services number in the Em e rg e nc y field. For multiple numbers, enter a "," between each emergency number. The default emergency numbers are 112,911 and 110. 4. Click C o nfirm to accept the change. Live Dialpad You can enable the live dialpad feature on the SIP-T46G IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of time before automatically dialing out the phone number. To e na b le the live dia lpa d via we b use r inte rfa c e : No te 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ” sign on the left of the G e ne ra l Info rm a tio n to expand the feature list. 3. Select Ena b le d from the pull-down list of Live Dia lpa d . 4. Enter the desired delay time (0~14s) in the Inte r Dig it Tim e (1~14) (se c o nds) field. 5. Click C o nfirm to accept the change. The default delay time of live dialpad feature is 4s. You can configure live dialpad via web user interface only. 65 User Guide SIP-T46G IP Phone Hotline You can dial a hotline number immediately once you lift the handset, press the speakerphone key or press a line key. You can also configure a period of delay time to dial out the hotline number, the phone will dial out the hotline number automatically after the specified delay time. To c o nfig ure the ho tline num b e r via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Ho tline . 2. Enter the desired number in the Ho tline field. 3. Enter the delay time (seconds) in the Ho tline Tim e - o ut field. 4. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure hotline via web user interface at the path Pho ne ->Fe a ture s->G e ne ra l Info rm a tio n. 66 User Guide SIP-T46G IP Phone Basic Call Features The SIP-T46G IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T46G IP phone. The topics include: Placing Calls Answering Calls Ending Calls Redialing Numbers Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold/Resume Do Not Disturb (DND) Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in three ways using your SIP-T46G IP phone: 68 Using the handset Basic Call Features Using the speakerphone Using the headset You can also dial the number first, and then choose the way you want to speak to the other party. You can search the call history, the local contact directory or the remote phonebook and dial from the search results. For more information, refer to Contact Management on page 35 and Call History Management on page 45. During a call, you can alternate between Speakerphone, Headset, or Handset modes by pressing the Speakerphone key, the HEADSET key, or picking up the handset. The call duration of active calls is visible on the LCD screen. In the figure below, the call to the number ”1000” has lasted 4 seconds. To pla c e a c a ll using the ha ndse t: 1. Pick up the handset. 2. Enter the desired number using the keypad. 3. Press , or the Se nd soft key. By default, the # key is set to be a send key. You can set the * key as send key or set neither of them to be send keys. For more information, refer to the Key as Send on page 30. You can also dial using the SIP URI or IP address. To obtain the IP address of your phone, press the O K key. The maximum SIP URI or IP address length is 32 characters. For example, 192.168.1.15, SIP URI: 3606@sip.com. No te Your phone may not support direct IP dialing. Contact your system administrator for more information. To pla c e a c a ll using the ha nds- fre e spe a ke rpho ne m o de : Do one of the following: With the handset on-hook, press or the line key to obtain a dial tone. Enter the desired number using the keypad. Press or the Se nd soft key. 69 User Guide SIP-T46G IP Phone With the handset on-hook, enter the desired number using the keypad. Press or the Se nd soft key. To pla c e a c a ll using the he a dse t: Do one of the following: With the optional headset connected, press to activate the headset mode. Press the line key to obtain a dial tone. Enter the desired number using the keypad. Press , or the Se nd soft key. With the optional headset connected, press to activate the headset mode. Enter the desired number using the keypad. Press , or the Se nd soft key. To pla c e m ultiple c a lls: You can have more than one call on your SIP-T46G IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold. Enter the desired number using the keypad. Press Press , or the Se nd soft key. or the Ho ld soft key to place the original call on hold. Press the Ne w C a ll soft key. Enter the desired number using the keypad. Press , or the Se nd soft key. You can press or to switch between the calls, and then press the Re sum e soft key to retrieve the desired call. Answering Calls When you are not in another call, you can answer a call in three ways: No te Using the handset Using the speakerphone Using the headset You can ignore incoming calls by pressing the X key, the Re je c t soft key or the Sile nc e soft key. You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 78. You can forward incoming calls to someone else by pressing the Fo rwa rd soft key. For more information, refer to Call Forward on page 79. 70 Basic Call Features Answe ring Whe n No t in Ano the r C a ll In all cases, the active call will appear on the LCD screen showing call duration and destination. To a nswe r a c a ll using the ha ndse t: 1. Pick up the handset. To a nswe r a c a ll using the ha nds- fre e spe a ke rpho ne m o de : Do one of the following: Press With the handset on-hook and the headset mode deactivated, press the Answe r soft key. With the handset on-hook and the headset mode deactivated, press the line key (the line key LED flashes green). To a nswe r a c a ll using the he a dse t: Do one of the following: Press With the headset mode activated, press the Answe r soft key. With the headset mode activated, press the line key (the line key LED flashes green). Answe ring Whe n in Ano the r C a ll If you have an active call, and an incoming call arrives on the phone, do one of the following: Press the Answe r soft key. The incoming call is answered and the original call is placed on hold. Press Press to access the new call. or the Answe r soft key. The incoming call is answered and the original call is placed on hold. Ending Calls To e nd a c a ll: Do one of the following: If you are using the handset, press the C a nc e l soft key or hang up the handset. If you are using the headset, press the C a nc e l soft key. 71 User Guide SIP-T46G IP Phone If you are using the speakerphone, press No te or the C a nc e l soft key. To end a call placed on hold, you can press the C a nc e l soft key to end the call directly, or press the Re sum e soft key to resume the call before ending it. Redialing Numbers To re dia l the la st pla c e d c a ll fro m yo ur pho ne : 1. Press twice. A call to your last placed call is attempted. To re dia l a pre vio usly pla c e d c a ll fro m yo ur pho ne : 1. 2. Press when the phone is idle. Press or then press to select the desired entry from the dialed calls list, and or the Se nd soft key. Auto Answer You can enable the auto answer feature for a line. You can use the auto answer feature to allow the phone to automatically answer an incoming call on the line. To c o nfig ure a uto a nswe r via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Adva nc e d Se tting s (password: admin) ->Ac c o unts. 2. Select the desired account and then press the Ente r soft key. 3. Press field. 72 or , or the Switc h soft key to select Ena b le from the Auto Answe r Basic Call Features 4. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. The icon appears on the LCD screen. You can also configure auto answer via web user interface at the path Ac c o unt. No te The auto answer feature is not applicable to answer another incoming call automatically when there is an active call on the phone. Auto Redial You can enable the auto redial feature to redial the phone number automatically when the called party is busy. You can also configure the times of the auto redial and the time to wait between redial attempts. To c o nfig ure a uto re dia l via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Auto Re dia l. 2. Press 3. Enter the desired time in the Auto Re dia l Inte rva l field (the default time interval is or , or the Switc h soft key to select Ena b le from the Auto Re dia l field. 10s). 4. Enter the desired times in the Auto re dia l tim e s field (the default times are 10). 5. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure auto redial via web user interface at the path Pho ne ->Fe a ture s->G e ne ra l Info rm a tio n. 73 User Guide SIP-T46G IP Phone To use a uto re dia l: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the O K soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone: 2. Wait for a period of time or press the O K soft key to redial the phone number. The phone will retry as many times as you configured until the called party is idle. Call Completion You can use the call completion feature to notify the caller of a failed call when the callee becomes available to receive a call. To c o nfig ure c a ll c o m ple tio n via pho ne use r inte rfa c e : 1. 74 Press Me nu->Fe a ture s->C a ll C o m ple tio n. Basic Call Features 2. Press or , or the Switc h soft key to select Ena b le from the C a ll C o m ple tio n field. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure call completion via web user interface at the path Pho ne ->Fe a ture s->G e ne ra l Info rm a tio n. To use c a ll c o m ple tio n: When the called party is busy, the following prompt will appear on the LCD screen of the phone: 1. Press the O K soft key, the phone returns to the idle screen and call completion is activated. 2. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 75 User Guide SIP-T46G IP Phone 3. No te Press the O K soft key to redial the number. The call completion feature is not available on all servers. For more information, contact your system administrator. Call Return You can press a call return key to place a call back to the last incoming call. To c o nfig ure a c a ll re turn ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select a desired DSS key. 3. Press or , or the Switc h soft key to select Ke y Eve nt from the Type field. 4. Press or , or the Switc h soft key to select C a ll Re turn from the Ke y Type field. 5. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure a call return key via web user interface at the path DSS Ke y . Call Mute You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you. To m ute a c a ll: 1. Press during an active call. The MUTE key LED illuminates solid red when the mute mode is activated. 76 Basic Call Features The phone LCD screen indicates that the call is on mute. To un- m ute a c a ll: 1. Press again to un-mute the call. The MUTE key LED turns off when the mute mode is deactivated. Call Hold/Resume You can place an active call on hold. At any time, at most one active call can be in progress on your phone, other calls can be received and made while placing the original call on hold. When placing a call on hold, your IP PBX might play a melody or message to the other party while waiting. To pla c e a c a ll o n ho ld: 1. Press or the Ho ld soft key during a call. The phone LCD screen shows the call is on hold and the line key LED flashes green. No te The phone will beep softly every 30 seconds to remind you that you still have a call on hold. To re sum e a he ld c a ll: 1. Press or the Re sum e soft key. 77 User Guide SIP-T46 6G IP Phone Multiple C a lls o n Ho ld d: If multiplle calls are placed on hold, press or to switc ch between the calls, and then press the Re sum e soft key to re etrieve the desired call. two callls are on hold d, an indicatiion appears on the LCD sscreen, for If more than example e "2/4", indica ating that thiss is the secon nd call out off four calls. If multiplle calls are on hold on mo ore than one e line keys, yo ou can press correspondin ng line key to retrieve th he call. Do o Not Dissturb (D DND) You can n use the DND D feature to reject the inc coming calls automaticallly on the pho one and the callers can hear a busy signal or a message depe ending on yo our server. To a c tiva a te DND fe a ture o n the SIP- T46G IP ph ho ne : 1. Press the DND soft key when the phone is idle. The icon on the idle scre een indicatess that the Do Not Disturb m mode is enab bled. Inco oming calls will w be rejecte ed automatic cally and "n Ne N w Misse d C a ll(s) " ("n" indic cates the num mber of the missed calls) will prompt on o the LCD sc creen. No te The Do Not Disturb fe eature is local to the phone e, and may be b overridden by the serverr settingss. For more infformation, contact your sysstem administtrator. To spe c ify i the DND a utho rize d nu um b e rs via we e b use r inte rffa c e : 1. Clic ck on Pho ne ->Fe a ture s. 2. Clic ck the “+ ” sig gn on the left of the Do No o t Disturb to expand the ffeature list. 3. Ente er the numbe ers in the Auttho rize d Num m b e rs (c o m m a se pa ra te d d) field. For multiple numbers, enter a "," between ea ach number. 4. Clic ck C o nfirm to o accept the change. If DND mode is enabled on the ph hone, the phone can still receive the iincoming call from the numbers spe ecified in the Authorized Numbers (co omma separa ated) field. 78 Basic Call Features Call Forward You can configure your phone to forward incoming calls to another party by the Static Forwarding. You can also forward calls while your phone rings, refer to the Dynamic Forwarding. Sta tic Fo rwa rding To e na b le c a ll fo rwa rd: 1. Press Me nu->Fe a ture s->C a ll Fo rwa rd . 2. Press or to select the desired forwarding type, and then press the Ente r soft key. The options are: Alwa ys Fo rwa rd : Incoming calls are immediately forwarded. Busy Fo rwa rd : Incoming calls are immediately forwarded if the phone is busy. No Answe r Fo rwa rd : Incoming calls are forwarded if not answered after a period of time. 3. Depending on your selection: a.) If you select Alwa ys Fo rwa rd : 1) Press or , or the Switc h soft key to select Ena b le from the Alwa ys field. 2) Enter the destination number you want to forward all incoming calls to in the Fo rwa rd to field. 3) (Optional.) Enter the always forward on code or off code respectively in the O n C o de or O ff C o de field. b.) If you select Busy Fo rwa rd: 1) Press or , or the Switc h soft key to select Ena b le from the Busy field. 2) Enter the destination number you want to forward all incoming calls to when the phone is busy in the Fo rwa rd to field. 79 User Guide SIP-T46G IP Phone 3) (Optional.) Enter the busy forward on code or off code respectively in the O n C o de or O ff C o de field. c.) If you select No Answe r Fo rwa rd : 1) Press or , or the Switc h soft key to select Ena b le from the No Answe r field. 2) Enter the destination number you want to forward all unanswered incoming calls to in the Fo rwa rd to field. 3) Press or , or the Switc h soft key to select the ring time to wait before forwarding in the Afte r Ring Tim e s field (The default ring time is 60 seconds). 4) (Optional.) Enter the no answer forward on code or off code respectively in the O n C o de or O ff C o de field. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. 4. The icon on the idle screen indicates the call forward is enabled. You can also configure forward feature via web user interface at the path Pho ne ->Fe a ture s->Fo rwa rd . No te You can also enter the SIP URL or IP address in the Fo rwa rd to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 68. Call forward feature is local to the phone, and may be overridden by the server settings. Call forward on code or off code may be different between servers. For more information, contact your system administrator. 80 Basic Call Features To disa b le c a ll fo rwa rd: Do one of the following: Press when the phone is idle. Press Me nu->Fe a ture s->C a ll Fo rwa rd . Press or to select the desired forwarding type, then press the Ente r soft key. Press or , or the Switc h soft key to select Disa b le to disable the call forward. Press the Sa ve soft key to accept the change. Dyna m ic Fo rwa rding To fo rwa rd a n inc o m ing c a ll to a no the r pa rty: 1. When the phone is ringing, press the Fo rwa rd soft key. 2. Enter the number you want to forward the incoming call to. 3. Press , or the Se nd soft key. The LCD screen prompts a call forward message. Call Transfer You can transfer a call to another party in one of the three ways: Blind Tra nsfe r: Transfer a call directly to another party without consulting. Se m i- Atte nde d Tra nsfe r: Transfer a call when the target phone is ringing. Atte nde d Tra nsfe r: Transfer a call with prior consulting. To pe rfo rm a b lind tra nsfe r: 1. Press or the Tra nsfe r soft key during a call. 81 User Guide SIP-T46G IP Phone 2. Enter the number you want to transfer the call to. 3. Press or the Tra nsfe r soft key to complete the transfer. Then the call is connected to the number to which you are transferring. To pe rfo rm a se m i- a tte nde d tra nsfe r: 1. Press or the Tra nsfe r soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. Press or to dial out. or the Tra nsfe r soft key to complete the transfer when receiving ringback. To pe rfo rm a n a tte nde d tra nsfe r: 1. Press or the Tra nsfe r soft key during a call. 2. Enter the number you want to transfer the call to. 3. Press 4. After the party answers the call, press or to dial out. or the Tra nsfe r soft key to complete the transfer. If you are using a handset, the transfer can be completed by hanging up the handset. You can cancel the transfer before the call connects by pressing the C a nc e l soft key. Call Waiting You can enable or disable the call waiting feature on the phone. If the call waiting feature is enabled, you can receive another call when there is an active call on the phone. If the call waiting feature is disabled, another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone. You can also enable the play tone feature to hear a warning tone when receiving another call. To c o nfig ure c a ll wa iting via pho ne use r inte rfa c e : 82 1. Press Me nu->Fe a ture s->C a ll Wa iting . 2. Press or , or the Switc h soft key to select Ena b le from the C a ll Wa iting field. Basic Call Features 3. Press or , or the Switc h soft key to select Ena b le from the C a ll Wa iting To ne field. 4. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure the call waiting feature via web user interface at the path Pho ne ->Fe a ture s- >G e ne ra l Info rm a tio n. Conference You can create a conference with other parties using the phone’s local conference feature. You can create a conference between an active call and a call on hold (on the same or another line) by pressing the C o nf soft key. The network conference feature allows you to add and remove specific conference parties. No te The network conference feature is not available on all servers. For more information, contact your system administrator. Local Conference The SIP-T46G IP phone supports up to 3 parties (including yourself) in a conference call. This is called Local Conference and is the default method of conference. To se t up a lo c a l c o nfe re nc e c a ll: 1. Place a call to the first party. 2. Press the C o nf soft key to create a new call The active call is placed on hold. 83 User Guide SIP-T46G IP Phone 3. Enter the number of the second party and press , or the Se nd soft key. 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press the C o nf soft key again to join all parties in the conference. To jo in two c a lls in a c o nfe re nc e : 1. Place two calls using two different accounts on the phone (for example, place the first call using account 1, and then place the second call using account 2). 2. Press or to select the call for conference and make sure the call is active (for example, select the call on account 1). 3. Press the C o nf soft key to join the two calls in the conference on account 1. You can press or the Ho ld soft key to place the conference on hold. You can press the Split soft key to split the conference call into two individual calls. To drop the conference call, press the C a nc e l soft key. Network Conference You can use network conference feature on the SIP-T46G IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call. Invite another party into an active conference call. To use this feature, contact your system administrator for the network conference-URI in advance, and configure the phone via web user interface: 1. Click on Ac c o unt->Adva nc e d . 2. Select the desired conference type from the pull-down list of C o nfe re nc e Type . 3. Enter the conference URI (e.g. conference@example.com) in the C o nfe re nc e URI field. 4. 84 Click C o nfirm to accept the change. Basic Call Features To se t up a ne two rk c o nfe re nc e c a ll: 1. Place a call to the first party. 2. Press the C o nf soft key to create a new call. The active call is placed on hold. 3. Enter the number of the second party and press , or the Se nd soft key. 4. When the second party answers the call, press the C o nf soft key to add the second party to the conference. 5. Press the C o nf soft key to create a new call. The conference is placed on hold. 6. Enter the number of the new party and then press , or the Se nd soft key. 7. When the new party answers the call, press the C o nf soft key to add the new party to the conference. 8. Repeat steps 5 to 7 until you have added all intended parties. The procedures to set up a network conference call for specific servers may be different from introduced above. Contact your system administrator for more information. Call Park You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible indication on the LCD screen. When the call is parked successfully, someone can retrieve the parked call on another phone. Call Park feature is not available on all servers. Contact your system administrator for more information. No te To c o nfig ure a c a ll pa rk ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 3. Press or , or the Switc h soft key to select Ke y Eve nt from the Type field. 4. Press or , or the Switc h soft key to select C a ll Pa rk from the Ke y Type field. 5. Press or , or the Switc h soft key to select the desired line from the Ac c o unt ID field. 85 User Guide SIP-T46G IP Phone 6. Enter the call park feature code (contact your system administrator for it) in the Va lue field. 7. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure a call park key via web user interface at the path DSS Ke y . To use the C a ll Pa rk fe a ture : 1. User on phone A places a call to phone B. 2. User on phone A wants to take the call in a conference room for privacy, then presses the call park key on phone A. 3. User on phone A walks to an available conference room where the phone is designated as phone C. The user dials the call park retrieve feature code to retrieve the parked call. The system establishes call between phone C and B. No te The call park feature code and call park retrieve feature code are predefined on the system server. Contact your system administrator for more information. If the parked call is not retrieved within a period of time assigned by the system, the phone performing call park feature will receive call back. Call Pickup You can use call pickup feature to answer someone else’s incoming call on the phone. The SIP-T46G IP phone supports the direct call pickup and group call pickup features. Direct call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group. The pickup group should be predefined, contact your system administrator for more information. 86 Basic Call Features You can configure the phone to pick up an incoming call by using the DPic kup /G Pic kup soft key. You can also configure the call pickup code on a global or per-line basis via web user interface. No te If there are many incoming calls at the same time, press the Gpickup key on the phone will pick up the call that rings first. Dire c t C a ll Pic kup To e na b le the dire c t c a ll pic kup via we b use r inte rfa c e : No te 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ” sign on the left of the C a ll Pic kup to expand the feature list. 3. Select Ena b le d from the pull-down list of Dire c t C a ll Pic kup . 4. Enter the direct call pickup code in the Dire c t C a ll Pic kup C o de field. 5. Click C o nfirm to accept the change. The direct pickup code above is configured on a global, which applies to all accounts. To c o nfig ure the dire c t c a ll pic kup c o de o n a pe r- a c c o unt b a sis via we b use r inte rfa c e : 1. Click on Ac c o unt. 2. Select the desired account from the pull-down list of Ac c o unt. 3. Click on Adva nc e d under the Ac c o unt tab. 4. Enter the direct call pickup code in the Dire c t C a ll Pic kup C o de field. 5. Click C o nfirm to accept the change. 87 User Guide SIP-T46G IP Phone To pic k up a c a ll dire c tly: 1. Pick up the handset. The DPic kup soft key appears on the LCD screen. 2. Press the DPic kup soft key on your phone when the specific phone receives an incoming call. 3. Enter the specific phone number. 4. Press the DPic kup soft key. The call is answered on your phone. You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. You can pick up the call by pressing the direct pickup key directly. G ro up C a ll Pic kup To e na b le the g ro up c a ll pic kup via we b use r inte rfa c e : No te 88 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ” sign on the left of the C a ll Pic kup to expand the feature list. 3. Select Ena b le d from the pull-down list of G ro up C a ll Pic kup . 4. Enter the group call pickup code in the G ro up C a ll Pic kup C o de field. 5. Click C o nfirm to accept the change. The group pickup code above is configured on a global, which applies to all accounts. Basic Call Features To c o nfig ure the g ro up c a ll pic kup c o de o n a pe r- a c c o unt b a sis via we b use r inte rfa c e : 1. Click on Ac c o unt. 2. Select the desired account from the pull-down list of Ac c o unt. 3. Click on Adva nc e d . 4. Enter the group call pickup code in the G ro up C a ll Pic kup C o de field. 5. Click C o nfirm to accept the change. To pic k up a c a ll in the g ro up: 1. Pick up the handset. The G Pic kup soft key appears on the LCD screen. 2. Press the G Pic kup soft key on your phone when a phone in the group receives an incoming call. The call is answered on your phone. You can also configure a DSS key as group pickup key via phone user interface or web user interface. You can pick up the call by pressing the group pickup key directly. No te The directed call pickup code and group call pickup code are predefined on the system server. Contact your system administrator for more information. The call pickup code configured on a per-line basis takes precedence over that configured on a global basis. 89 User Guide SIP-T46G IP Phone Anonymous Call You can use anonymous call feature to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some of the services, but you don’t want to be harassed. No te The anonymous call feature is not available on all servers. Contact your system administrator for the anonymous call on code and off code. To c o nfig ure a no nym o us c a ll via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Ano nym o us C a ll. 2. Press or , or the Switc h soft key to select the desired line from the Line ID or , or the Switc h soft key to select Ena b le from the Ano nym o us C a ll field. 3. Press field. 4. (Optional.) Enter the anonymous call on code in the C a ll O n C o de field. 5. (Optional.) Enter the anonymous call off code in the C a ll O ff C o de field. 6. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure anonymous call via web user interface at the path Ac c o unt->Ba sic . To pla c e a n a no nym o us c a ll: 1. 90 Using the specific line on the phone to place a call to phone B. Basic Call Features The LCD screen of phone B prompts an incoming call from anonymity. Anonymous Call Rejection You can use anonymous call rejection feature to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from showing up. To c o nfig ure a no nym o us c a ll re je c tio n via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Ano nym o us C a ll. 2. Press or , or the Switc h soft key to select the desired line from the or to scroll to the Re je c tio n field. Line ID field. 3. Press 4. Press 5. (Optional.) Enter the anonymous call rejection on code in the Re je c t O n C o de field. 6. (Optional.) Enter the anonymous call rejection off code in the Re je c t O ff C o de field. 7. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. or , or the Switc h soft key to select Ena b le from the Re je c tio n field. You can also configure anonymous call rejection via web user interface at the path Ac c o unt->Ba sic . 91 User Guide SIP-T46G IP Phone Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T46G IP phone. The topics include: Busy Lamp Field (BLF) BLF List Shared Line Call Recording Hot Desking Intercom Automatic Call Distribution (ACD) Messages If you require additional information or assistance with your new phone, contact your system administrator. Busy Lamp Field (BLF) You can use the BLF feature to monitor a specific user for status changes on the phone. For example, you can configure a BLF key on the phone for monitoring the status of a friend’s phone (busy or idle). When the friend picks up his phone to make a call, the BLF key LED illuminates solid red on your phone to indicate that the friend’s phone is in use and busy. For more BLF key LED indications, refer to LED Instructions on page 5. You can press a BLF key to dial out the monitored phone number when it is idle. You can receive a visual alert and an audio alert when the monitored phone is ringing. You can also pick up a call directly by pressing the BLF key when the monitored phone is ringing. For more information, contact your system administrator. To c o nfig ure a BLF ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 3. Press or , or the Switc h soft key to select BLF from the Type field. 4. Press or , or the Switc h soft key to select the desired line from the Ac c o unt ID field. 5. 92 Enter the phone number or extension you want to monitor in the Va lue field. Advanced Phone Features 6. (Optional.)Enter the pickup code in the Exte nsio n field. 7. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure the BLF key via web user interface at the path DSS Ke y . The sta tus o f the m o nito re d use r will b e displa ye d o n the BLF ke y a s b e lo w: : The monitored user 1007 does not exist. : The monitored user 1007 is idle. : The monitored user 1007 is ringing. : The monitored user 1007 is during an active call. When the monitored phone is ringing, you can enable audio alert for BLF pickup feature to allow the monitoring phone to play a warning tone, you can also enable visual alert for BLF pickup feature to allow the LCD screen of the monitoring phone to display the caller ID. To e na b le the visua l a nd a udio a le rt fe a ture via we b use r inte rfa c e : 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ” sign on the left of the C a ll Pic kup to expand the feature list. 3. Select Ena b le d from the pull-down list of Visua l Ale rt fo r BLF Pic kup . 4. Select Be e p O nc e from the pull-down list of Audio Ale rt fo r BLF Pic kup . 5. Click C o nfirm to accept the change. 93 User Guide SIP-T46G IP Phone When the monitored phone is ringing, the following occurs on the monitoring phone: The phone plays a warning tone (if enabled). The BLF key LED flashes. The caller ID appears on the LCD screen (if enabled). In the following figure, the phone LCD screen shows an incoming call from 1013 on the monitored user. When there is a conversation on the IP phone, you can handle the active call differently depending on the transfer mode on DSS key. To c o nfig ure the tra nsfe r m o de o n DSS ke y via we b use r inte rfa c e : 1. Click on Pho ne ->Fe a ture s. 2. Click the “+ ” sign on the left of the Tra nsfe r Se tting s to expand the feature list. 3. Select the desired transfer mode from the pull-down list of Tra nsfe r Mo de via DSS ke y . Depending on your selection: If you select Blind Tra nsfe r, press the BLF key to complete the blind transfer to the monitored phone number. If you select Atte nde d Tra nsfe r, press the BLF key to dial out the monitored phone number and then you can complete the attended or semi-attended transfer. If you select Ne w C a ll, press the BLF key, the monitored phone number displays on the LCD screen and then you can complete the blind, attended or semi-attended transfer. For more information on performing call transfer, refer to Call Transfer on page 81. 4. 94 Click C o nfirm to accept the change. Advanced Phone Features BLF List You can use the BLF List feature to monitor a list of users defined by your system administrator. For example, your system administrator enables BLF List, and creates a BLF List URI (e.g., BLFList@example.com) including a list of user1, user2 and user3 on the server. The BLF List keys on the IP phone can present the status of user1, user2 and user3. The key LEDs illuminate either flashing or solid depending on the status of those users. For more BLF List key LED indications, refer to LED Instructions on page 5. You can use the BLF List keys in the following ways: When the monitored user is idle, press the BLF List key to dial out the phone number. When the monitored user receives an incoming call, press the BLF List key to pick up the call directly. When there is a conversation on the monitored user, press the BLF List key to barge in and set up a conference call. To c o nfig ure the BLF List se tting s via we b use r inte rfa c e : No te 1. Click on Ac c o unt. 2. Select the desired account from the Ac c o unt field. 3. Click on Adva nc e d . 4. Enter the BLF List URI in the BLF List URI field. 5. (Optional.) Enter the BLF pickup code in the BLF List Pic kup C o de field. 6. Click C o nfirm to accept the change. For more information about the BLF List pickup, contact your system administrator. You can configure the BLF List settings via web user interface only. To a ssig n BLF List ke ys via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 3. Press or , or the Switc h soft key to select BLF List from the Type field. 95 User Guide SIP-T46G IP Phone 4. Press or , or the Switc h soft key to select the desired line from the Ac c o unt ID field. 5. Press the Sa ve soft key to accept the change. 6. Repeat steps 2 to 5 to configure more BLF List keys. You can also configure the BLF List key via web user interface at the path DSS Ke y . After the above configurations, according to the response message from the BLF List server, the IP phone will automatically assign the phone number of the BLF List users to the BLF List keys in order. Shared Line Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in. No te The shared Line feature is not available on all servers. For more information, contact your system administrator. To pla c e a c a ll o n pub lic ho ld: 1. Press , the shared line key or the Ho ld soft key when there is an active call on the shared line. To re trie ve a c a ll pla c e d o n pub lic ho ld: 1. Press the shared line key on any phone when there is a public held call on the shared line. 96 Advanced Phone Features The shared line key LED illuminates flashing when the shared line call is placed on public hold. For more Shared Line key LED indications, refer to LED Instructions on page 5. To place the call on private hold, you should configure a private hold key in advance: 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 3. Press or , or the Switc h soft key to select Ke y Eve nt from the Type field. 4. Press or , or the Switc h soft key to select Priva te Ho ld from the Ke y Type field. 5. Press the Sa ve soft key to accept the change. You can also configure a private hold key via web user interface at the path DSS Ke y . To pla c e a c a ll o n priva te ho ld: 1. No te Press the private hold key when there is an active call on the shared line. The private held call can be only retrieved by the hold party. If the call is placed on private hold, and you attempt to pick up the call by pressing the shared line key, the retrieve will fail and the LCD screen will prompt “Forbidden”. To b a rg e in a sha re d line c a ll: 1. Press the shared line key on any other phone when there is an active call on the shared line. For more shared line key LED instructions, refer to LED Instructions on page 5. Call Recording You can record calls by pressing a record key on the SIP-T46G IP phone. There are 2 different ways of configuring call recording and they even work differently: Re c o rd : The phone sends SIP INFO message containing a specific header to trigger a recording. 97 User Guide SIP-T46G IP Phone URL Re c o rd : The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. The record feature is not available on all servers. Contact your system administrator for more information. No te To c o nfig ure a Re c o rd ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 3. Press or , or the Switc h soft key to select Ke y Eve nt from the Type field. 4. Press or , or the Switc h soft key to select Re c o rd from the Ke y Type field. 5. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. To c o nfig ure a URL Re c o rd ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 3. Press 4. Enter the URL (e.g. http://10.1.2.224/phonerecording.cgi)in the URL Re c o rd filed. 5. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. or , or the Switc h soft key to select URL Re c o rd from the Type field. You can also configure the Record or URL Record keys via web user interface at the path DSS Ke y . The Re c o rd/ URL Re c o rd ke ys c o ntro l the re c o rding a nd a re a va ila b le : During an active call When calls are on hold or mute During a blind or attended transfer During a conference call When the phone prompts you to answer an incoming call The Re c o rd/ URL Re c o rd ke ys a re no t a va ila b le : 98 When there are no connected calls on your phone Advanced Phone Features When you place a new call To re c o rd a c a ll: 1. Press a Record or URL Record key during a call. If the recording starts successfully, there cording icon appears on the LCD screen and the Record or URL Record key LED flashes green. 2. Press the Record or URL Record key again to stop recording. The recording icon disappears from the LCD screen and the Record or URL Record key LED turns off. Recording status indications you need to know: C irc um sta nc e Ic o ns o n the LC D sc re e n A recording is started appears on the LCD screen A recording cannot be started appears for 1 second A recording cannot be appears for 1 second, then goes back The recording box is full appears for 1 second The cannot be recorded appears for 1 second You can listen to the recordings stored on your server system. For example, you can dial an access code to listen to the recordings. No te The way listening to the recordings may be different on different servers. Contact your system administrator for more information. Hot Desking Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources. You can use Hot Desking on the SIP-T46G IP phone to log out the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance. No te The hot desking feature is not available on all servers. Contact your system administrator for more information. 99 User Guide SIP-T46G IP Phone To c o nfig ure a ho t de sking ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 3. Press or , or the Switc h soft key to select Ke y Eve nt from the Type field. 4. Press or , or the Switc h soft key to select Ho t De sking from the Ke y Type field. 5. Leave the Va lue field blank. 6. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure a hot desking key via web user interface at the path DSS Ke y . To use ho t de sking : 1. Press the hot desking key when the phone is idle. The phone prompts the following warning: 2. Press the O K soft key, all currently configured accounts will be unregistered immediately and their configuration data will be removed from the phone. 100 Advanced Phone Features The login wizard will be shown as below: 3. Enter the Login information in each filed. Intercom Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can press the configured intercom key to automatically connect with a remote extension for outgoing intercom calls, and the remote extension will automatically answer the incoming intercom calls. No te The intercom feature is not available on all servers. Contact your system administrator for more information. Outgoing Intercom Calls To c o nfig ure a n inte rc o m ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 3. Press 4. Select the desired line from the Ac c o unt ID field. 5. Enter the remote extension number in the Va lue field. 6. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. or , or the Switc h soft key to select Inte rc o m from the Type field. 101 User Guide SIP-T46G IP Phone You can also configure an intercom key via web user interface at the path DSS Ke y . To pla c e a n inte rc o m c a ll: 1. Press the intercom key when the phone is idle. The phone is automatically connected to the extension specified in the Va lue field. 2. Press the intercom key again or the C a nc e l soft key to end the intercom call. Incoming Intercom Calls By default, the SIP-T46G IP phone supports to answer an incoming intercom call automatically. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know: Inte rc o m fe a ture s Accept Intercom Intercom Mute Warning Tone De sc riptio n Allows you to enable or disable the IP phone to automatically answer an incoming intercom call. Allows you to enable or disable the microphone on the IP phone for Intercom calls. Allows you to enable or disable a warning tone when the phone receives an incoming intercom call. Allows you to enable or disable the IP phone to Allow Barge In automatically answer an incoming intercom call while there is already an active call on the phone. To c o nfig ure inte rc o m fe a ture s via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->Inte rc o m . 2. Make the desired changes. 3. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure these specific parameters via web user interface at the path 102 Advanced Phone Features Pho ne ->Fe a ture s->Inte rc o m Se tting s. Ac c e pt Inte rc o m You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy signal to the caller. Accept Intercom is enabled by default. No te Your administrator can set a time period delay before the phone automatically answers. Contact your system administrator for more information. Inte rc o m Mute You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom Mute is disabled, the microphone is un-muted for incoming calls. Intercom Mute is disabled by default. Wa rning To ne You can enable or disable the phone to play a warning tone when receiving an intercom call. If Warning Tone is enabled, the phone plays a warning tone to alert you before answering the intercom call. If Warning Tone is disabled, the phone automatically answers the intercom call without warning. Warning Tone is enabled by default. Allo w Ba rg e In You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone. If Allow Barge In is enabled, the phone automatically answers the intercom call and places the active call on hold. If Allow Barge In is disabled, the phone handles an incoming intercom call like a waiting call. Allow Barge In is disabled by default. Automatic Call Distribution (ACD) ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the SIP-T46G IP phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance. To c o nfig ure a n AC D ke y via pho ne use r inte rfa c e : 1. Press Me nu->Fe a ture s->DSS Ke ys. 2. Select the desired DSS key. 103 User Guide SIP-T46G IP Phone 3. Press or , or the Switc h soft key to select AC D from the Type field. 4. Press or , or the Switc h soft key to select the desired line from the Ac c o unt ID field. 5. (Optional.) Enter the ACD name in the Displa y Na m e field. 6. Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. You can also configure an ACD key via web user interface at the path DSS Ke y . To use the AC D fe a ture : 1. Press the ACD key when the phone is idle. The phone LCD screen prompts you the following information: Use r ID: the phone number used to log in the queue. Pa sswo rd : the password used to log in the queue. 2. No te Press the Lo g In soft key to login. Contact your system administrator for the User ID and Password to access the ACD system. After configuring an ACD key, you can press the ACD key to log in the ACD system. After logging in, you are ready to receive calls from the ACD system. You can press the ACD key to show your current phone status. You can press the Ava ila b le /Una va ila b le soft key to change your phone status. The system server monitors your phone status. When you set the phone status to available, the ACD key LED illuminates solid green, and then the server begins distributing calls to your phone. When you set the phone to 104 Advanced Phone Features unavailable, the ACD key LED illuminates flashing green, and then the server temporarily stops distributing calls to your phone. To logout the ACD system, press the Lo g O ut soft key. No te It is recommended you configure no more than one ACD key per phone. At any time, at most one ACD key can be in progress on your phone. Messages Short Message Service (SMS) You can send and receive text messages using the SIP-T46G IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone LCD screen will prompt receiving new text messages with the number of waiting messages (example: 3 New Text Message) and a flashing icon. No te The SMS feature is not available on all servers. Contact your system administrator for more information. To re a d a te xt m e ssa g e : 1. Press Me nu->Me ssa g e s->Te xt Me ssa g e ->Inb o x . 105 User Guide SIP-T46G IP Phone 2. No te Select the desired message and press the Vie w soft key. If the phone prompts receiving new text messages, you can also read the new messages directly. To se nd a te xt m e ssa g e : 1. Press Me nu->Me ssa g e s->Te xt Me ssa g e ->Ne w Me ssa g e . 2. Compose the new text message. You can press the a b c soft key to change the input mode. 3. Press the Se nd soft key. 4. (Optional.) Press or , or the Switc h soft key to select the desired account from the Fro m field. 5. Enter the number you want to send the message to in the To field. 6. Press the Se nd soft key to send the message or the Ba c k soft key to cancel. You can also send a text message via web user interface at the path Pho ne ->SMS. To re ply a te xt m e ssa g e : 1. Press Me nu->Me ssa g e s->Te xt Me ssa g e ->Inb o x . 2. Select the desired message and press the Re ply soft key. 3. Compose the new text message. You can press the a b c soft key to change the input mode. 4. Press the Se nd soft key after completing the content. To de le te a te xt m e ssa g e : 1. 106 Press Me nu->Me ssa g e s->Te xt Me ssa g e ->Inb o x (Se ntb o x , O utb o x or Dra ftb o x ). Advanced Phone Features 2. Select the desired message and then press the De le te soft key. 3. Select De le te This to delete the desired message. The LCD screen prompts "Delete Message?". 4. No te Press the Ye s soft key to delete this message or the No soft key to cancel. You can also delete all text messages by pressing the De le te soft key and then select De le te All. You can refer to the above steps. You can also delete a specific message after retrieving by pressing the De le te soft key. Voice Mail You can leave voice mails for someone else on the SIP-T46G IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone and the MESSAGE key LED will illuminate. 107 User Guide SIP-T46G IP Phone The phone LCD screen will prompt receiving a new voice mail and a flashing icon. No te Voice Mail feature is not available on all servers, contact your system administrator for more information. To le a ve a vo ic e m a il: You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave the voice mail, and then hang up after completing the voice mail. To c o nfig ure vo ic e m a il a c c e ss c o de s via pho ne use r inte rfa c e : 1. Press Me nu->Me ssa g e s->Vo ic e Ma il->Se t Vo ic e Ma il. 2. Press the navigation keys to highlight the account which you want to set. 3. Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g. *97). 4. No te Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel. Voice mail access code must be predefined on the system server. Contact your system administrator for the more information. To liste n to the vo ic e m a ils: 1. When the phone user interface prompts receiving new voice mails, press the C o nne c t soft key to dial out the access voice mail code. 108 or Advanced Phone Features 2. No te Follow the voice prompt to listen to the voice mails. Before listening to the voicemails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the MESSAGE key LED will turn off. To vie w the vo ic e m a il via pho ne use r inte rfa c e : 1. Press Me nu->Me ssa g e s->Vo ic e Ma il->Vie w Vo ic e Ma il. The phone LCD screen displays the amount of the voice mails that includes new or old voice mails. 2. Select an account and then press the C o nne c t soft key to listen to the voice mails. Message Waiting Indicator (MWI) The SIP-T46G IP phone supports MWI feature when receiving a new voice message. If someone leaves you a voicemail, you will receive a message waiting indicator. MWI will be indicated in three ways: a warning tone, the MESSAGE key LED illuminates solid green and an indicator message (including a voice mail icon) appears on the LCD screen. This is cleared only when you retrieve all voicemails or delete them. For some particular servers, the MWI service is unsolicited. So the SIP-T46G IP phone just need to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited. In this case, the SIP-T46G IP phone must enable the MWI Subscription for MWI messages. No te MWI service is not available on all servers. Contact your system administrator for more information. 109 User Guide SIP-T46G IP Phone The MWI Subscription parameters you need to know: O ptio ns Sub sc rib e fo r MWI MWI Sub sc riptio n Pe rio d De sc riptio n Enable or disable a subscription for MWI service. Period of MWI subscription. The IP phone re-sends a MWI subscription before expiring. To e na b le MWI sub sc riptio n via we b use r inte rfa c e : 1. Click on Ac c o unt->Adva nc e d . 2. Select Ena b le d from the pull-down list of Sub sc rib e fo r MWI. 3. Enter the period time (in seconds) in the MWI Sub sc riptio n Pe rio d (Sc o pe : 0~84600) (se c o nds) field. 4. 110 Click C o nfirm to accept the change. User Guide SIP-T46G IP Phone Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T46G IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the pho ne LC D sc re e n b la nk? Ensure your phone is properly plugged into a functional AC outlet. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information. Why do e s the pho ne displa y "Ne two rk Una va ila b le "? Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose. Ensure that the switch or hub in your network is operational. Contact your system administrator for more information. Why do e s the pho ne displa y "No Se rvic e "? The phone LCD screen prompts "No Service" message when the SIP accounts do not register successfully. Contact your system administrator for more information on account settings. Why c a n’t I g e t a dia l to ne ? Check for any loose connections and that the phone has been installed properly. For the installation instructions, refer to Phone Installation on page 13. Check whether dial tone is present on one of the audio modes. Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. 112 Troubleshooting Why do e sn’t the pho ne ring ? Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 34. Why c a n’t I re c e ive c a lls? Check the SIP registration with your system administrator. Check DND (Do Not Disturb) mode is turned off on your phone. Refer to Do Not Disturb (DND) on page 78. Check call forward feature is disabled on the phone. Refer to Call Forward on page 79. Check whether the caller number is stored in the blacklist directory. Refer to Blacklist on page 41. Why is m y ha ndse t no t wo rking ? Check to ensure that the handset cord is fully connected to both the handset jack on the phone and handset. Refer to Phone Installation on page 13. Why is m y he a dse t no t wo rking ? Check to ensure that the headset cord is fully connected to the headset jack on the phone. Refer to Phone Installation on page 13. Check to ensure that the headset mode is activated. Refer to Headset Use on page 49. Check to ensure that the headset volume is adjusted to an appropriate level. Refer to Volume on page 34. Ho w to c ha ng e the use r pa sswo rd? Yo u c a n c ha ng e the use r pa sswo rd via we b use r inte rfa c e : 1. Click on Se c urity ->Pa sswo rd . 2. Enter the current user password in the C urre nt Pa sswo rd field. 3. Enter the new user password in the Ne w Pa sswo rd field and C o nfirm Pa sswo rd field. 4. Click C o nfirm to accept the change. You can also contact your system administrator for help. 113 User Guide SIP-T46G IP Phone Ho w to re b o o t the pho ne ? To re b o o t the IP pho ne via we b use r inte rfa c e : 1. Click on Pho ne ->Upg ra de . 2. Click Re b o o t to reboot the IP phone. No te Any reboot of your phone may take a few minutes. Ho w to re se t yo ur pho ne ? Reset your phone when other Troubleshooting suggestions do not correct the problem. You need to note that all customized settings will be overwritten after resetting. We recommend asking your system administrator for advice before resetting your phone. To re se t yo ur pho ne via pho ne use r inte rfa c e : 1. Press Me nu->Se tting ->Adva nc e d Se tting s (password: admin). 2. Press or to scroll to Re se t to fa c to ry , and then press the Ente r soft key. The LCD screen prompts the following message: 3. No te Press the O K soft key. Reset of your phone may take a few minutes. Ho w to Expo rt PC AP Tra c e ? We may need you to provide a PCAP Trace to help analyze your problem. To e xpo rt a PC AP Tra c e via we b use r inte rfa c e : 114 1. Click on Pho ne ->Upg ra de . 2. Click Sta rt to begin recording signal traffic. 3. Recreate the error to be documented in the trace. 4. Click Sto p to end recording. 5. Click Expo rt to open file download window, and then save the file to your local Troubleshooting system. Ho w to Expo rt Syste m Lo g ? We may need you to provide a System Log to help analyze your problem. To e xpo rt a Syste m Lo g via we b use r inte rfa c e : 1. Click on Pho ne ->C o nfig ura tio n. 2. Select 6 from the pull-down list of Lo g Le ve l. 3. Click C o nfirm to accept the change. The web user interface prompts “Do you want to restart your machine?”. 4. Click O K to reboot the phone. After rebooting the phone, you can export a 6 level system log through the following steps. 5. Mark the Lo c a l radio box in the Expo rt Syste m Lo g field. 6. Click Expo rt to open file download window, and then save the file to your local system. You can also export the system log to a Syslog Server, contact your system administrator for more information. Ho w to Expo rt/ Im po rt pho ne c o nfig ura tio ns? We may need you to provide your phone configurations to help analyze your problem. In some instance, you may need to import configurations to your phone. To e xpo rt yo ur pho ne c o nfig ura tio ns via we b use r inte rfa c e : 1. Click on Pho ne ->C o nfig ura tio n. 2. Click Expo rt to open file download window, and then save the file to your local system. To Im po rt pho ne c o nfig ura tio ns via we b use r inte rfa c e : No te 1. Click on Pho ne ->C o nfig ura tio n. 2. Click Bro wse to select a configuration file from your local system. 3. Click Im po rt to import the configuration file. The file format of configuration file must be “.bin”. Ho w to m a ke the c a ll using SRTP? You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP. You can enable SRTP on per-account basis. 115 User Guide SIP-T46G IP Phone To e na b le SRTP via we b use r inte rfa c e : No te 116 1. Click on Ac c o unt. 2. Select the desired account from the pull-down list of Ac c o unt. 3. Click on Adva nc e d . 4. Mark the O n radio box in the Vo ic e Enc ryptio n (SRTP) field. The SRTP feature is not available on all servers. Contact your system administrator for more information. User Guide SIP-T46G IP Phone Regulatory Notices Service Agreements Contact your reseller for information about service agreements applicable to your product. Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELFAND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OFANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION ORDATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASERICE PAID, AT YEALINK’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BEAFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Safety Instructions Sa ve the se instruc tio ns. Re a d the se sa fe ty instruc tio ns b e fo re use ! The following basic safety precautions should always be followed to reduce risk of fire, electrical shock, and other personal injury. G e ne ra l Re q uire m e nts Before you install and use the device, read the safety instructions carefully and observe the situation during operation. During the process of storage, transportation, and operation, please always keep the device dry and clean. During the process of storage, transportation, and operation, please avoid collision and crash of the device. Please attempt not to dismantle the device by yourself. In case of any discrepancy, please contact the appointed maintenance center for repair. Without prior written consent, no organization or individual is permitted to make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes. Please refer to the relevant laws and statutes while using the device. Legal rights of others should be respected as well. Enviro nm e nta l Re q uire m e nts 118 Place the device at a well-ventilated place. Do not expose the device under direct sunlight. Keep the device dry and free of dusts. Regulatory Notices Place the device on a stable and level platform. Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater. Keep the device away from any household appliance with strong magnetic field or electromagnetic field, such as a microwave oven or a refrigerator. O pe ra ting Re q uire m e nts Do not let a child operate the device without guidance. Do not let a child play with the device or any accessory in case of accidental swallowing. Please use the accessories provided or authorized by the manufacturer only. The power supply of the device shall meet the requirements of the input voltage of the device. Pleaseuse the provided surge protection power socket only. Before plugging or unplugging any cable, make sure that your hands are completely dry. Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming pool. Do not tread on, pull, or over-bend any cable in case of malfunction of the device. During a thunderstorm, stop using the device and disconnect it from the power supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike. If the device is left unused for a rather long time, disconnect it from the power supply and unplug the power plug. When there is smoke emitted from the device, or some abnormal noise or smell, disconnect the device from the power supply, and unplug the power plug immediately. Contact the specified maintenance center for repair. Do not insert any object into equipment slots that is not part of the product or auxiliary product. Before connecting a cable, connect the grounding cable of the device first. Do not disconnect the grounding cable until you disconnect all other cables. C le a ning Re q uire m e nts Before cleaning the device, stop using it and disconnect it from the power supply. Use a piece of soft, dry and anti-static cloth to clean the device. Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other perils. 119 User Guide SIP-T46G IP Phone Appendix A - Time Zones Tim e Zo ne −11:00 −10:00 −10:00 −09:00 −08:00 −08:00 −08:00 −07:00 −07:00 −07:00 −07:00 −06:00 −06:00 −06:00 −06:00 −05:00 −05:00 −05:00 −05:00 −04:30 −04:00 −04:00 −04:00 −04:00 −04:00 −04:00 −03:30 −03:00 −03:00 −03:00 −03:00 −02:00 −01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 +01:00 Tim e Zo ne +01:00 120 Tim e Zo ne Na m e Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali) United States-Pacific Time Canada(Edmonton, Calgary) Mexico(Mazatlan, Chihuahua) United States-Mountain Time United States-MST no DST Canada-Manitoba(Winnipeg) Chile(Easter Islands) Mexico(Mexico City, Acapulco) United States-Central Time Bahamas(Nassau) Canada(Montreal, Ottawa, Quebec) Cuba(Havana) United States-Eastern Time Venezuela(Caracas) Canada(Halifax, Saint John) Chile(Santiago) Paraguay(Asuncion) United Kingdom-Bermuda(Bermuda) United Kingdom(Falkland Islands) Trinidad&Tobago Canada- New Foundland(St.Johns) Denmark-Greenland(Nuuk) Argentina(Buenos Aires) Brazil(no DST) Brazil(DST) Brazil(no DST) Portugal(Azores) GMT Greenland Denmark-Faroe Islands(Torshaven) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco Albania(Tirana) Austria(Vienna) Belgium(Brussels) Caicos Chatam Croatia(Zagreb) Czech Republic(Prague) Denmark(Copenhaven) France(Paris) Germany(Berlin) Tim e Zo ne Na m e Hungary(Budapest) Appendix A-Time Zones +01:00 +01:00 +01:00 +01:00 +01:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +02:00 +03:00 +03:00 +03:00 +03:30 +04:00 +04:00 +04:00 +04:00 +04:00 +05:00 +05:00 +05:00 +05:00 +05:30 +06:00 +06:00 +07:00 +07:00 +08:00 +08:00 +08:00 +09:00 +09:00 +09:30 +09:30 +10:00 +10:00 +10:00 +10:00 +10:30 +11:00 +12:00 +12:45 +13:00 Italy(Rome) Luxembourg(Luxembourg) Macedonia(Skopje) Netherlands(Amsterdam) Namibia(Windhoek) Estonia(Tallinn) Finland(Helsinki) Gaza Strip(Gaza) Greece(Athens) Israel(Tel Aviv) Jordan(Amman) Latvia(Riga) Lebanon(Beirut) Moldova(Kishinev) Russia(Kaliningrad) Romania(Bucharest) Syria(Damascus) Turkey(Ankara) Ukraine(Kyiv, Odessa) Syria(Damascus) East Africa Time Iraq(Baghdad) Russia(Moscow) Iran(Teheran) Armenia(Yerevan) Azerbaijan(Baku) Georgia(Tbilisi) Kazakstan(Aqtau) Russia(Samara) Kazakstan(Aqtobe) Kyrgyzstan(Bishkek) Pakistan(Islamabad) Russia(Chelyabinsk) India(Calcutta) Kazakhstan(Astana, Almaty) Russia(Novosibirsk, Omsk) Russia(Krasnoyarsk) Thailand(Bangkok) China(Beijing) Singapore(Singapore) Australia(Perth) Korea(Seoul) Japan(Tokyo) Australia(Adelaide) Australia(Darwin) Australia(Sydney, Melbourne, Canberra) Australia(Brisbane) Australia(Hobart) Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea) New Zeland(Wellington, Auckland) New Zeland(Chatham Islands) Tonga(Nukualofa) 121 User Guide SIP-T46G IP Phone Index Editing Contacts 37 Emergency Number 65 Ending Calls 71 About This Guide i Account Management 60 Account Registration 60 Adding Contacts 36 Administrator password 29 89 Anonymous Call Anonymous Call Rejection 91 Answering Calls 70 Area Code 64 13 Attaching Stand Audio Settings 34 Auto Answer 72 Auto Redial 73 Automatic Call Distribution (ACD) General Settings Getting Started 21 11 Hardware Component Instructions Headset Use 49 Headset Activation/Deactivation 49 Hot Desking 99 Hotline 66 103 Icon Instructions 3 18 Idle screen Importing/Exporting Contact lists In This Guide i Incoming intercom call features Intercom 101 Backlight 24 Basic Network Settings 17 Blacklist 41 BLF list 95 Block Out 64 BroadSoft Call Log 46 BroadSoft Phonebook 43 Busy Lamp Field (BLF) 92 40 102 Key as Send 30 Keypad Lock 30 Call Completion 74 Call Forward 79 Call Mute 76 Call History Management 45 Call Hold/Resume 77 Call Park 85 Call Pickup 86 Call Recording 97 Call Return 76 Call Transfer 81 Call Waiting 82 CE Mark Warning ii 83 Conference Contact Management 35 Contrast 25 Customizing Your Phone 21 Declaration of Conformity Deleting Contacts 38 Dial-now 63 Dial Plan 61 Do Not Disturb (DND) 78 Documentation 9 DSS Keys 49 122 ii Language 25 LED Instructions 5 Limitation of Liability 118 Line Keys 59 Live Dialpad 65 83 Local Conference Local Directory 36 Message Waiting Indicator 109 Messages 105 Multiple Line Keys per Account 61 Network Conference 84 Network Connection 13 No answer Forward 79 Packing List 11 Phone Initialization 15 Phone Installation 13 16 Phone Status Phone User Interface 6 Placing Calls 68 Placing Calls to Contacts 38 Index Programmable Keys 59 Outgoing intercom Calls Overview 1 101 Redialing Numbers 72 Registration 18 Regulatory Notices 118 Remote Phonebook 42 Replace Rule 62 Ring Tones 34 Safety Instructions 118 Screensaver 22 Searching for Contacts 40 81 Semi-attended Transfer Service Agreements 118 Shared Lines 96 Short Message Service (SMS) System Customizations 49 105 Theme 23 Time and Date 27 Time Zones 120 Troubleshooting 112 Voice Mail 107 Volume 34 21 Wallpaper Web User Interface WEEE Warning ii 123
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