YEALINK T48G IP Phone User Manual

YEALINK (XIAMEN ) NETWORK TECHNOLOGY CO., LTD. IP Phone Users Manual

Users Manual

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C o pyrig ht ÂŠ 2013 YEALINK NETWO RK TEC HNO LO G Y C O ., LTD.
Copyright ÂŠ 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express
written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for
private use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
9CTTCPV[
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT
TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN
THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF
PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be
liable for errors contained herein nor for incidental or consequential damages in connection
with the furnishing, performance, or use of this guide.
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Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
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This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
2CTV(%%4WNGU
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired
operation.
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Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
9'''9CTPKPI
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
)07)2.+0(14/#6+10
Yealink SIP-T48G firmware contains third-party software under the GNU General Public License (GPL). Yealink
uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions
of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
About This Guide
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Thank you for choosing the SIP-T48G IP Phone, an ultra-elegant gigabit IP Phone which is
exquisitely designed to provide business telephony features, such as Call Hold, Call
Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify with
your system administrator that the IP network is ready for phone configuration. Also be
sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T48G IP phone.
If this is your first time using the SIP-T48G IP phone, we recommend that you first refer to
the Q uic k Insta lla tio n G uide and Q uic k Re fe re nc e G uide , available online:
http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142
No te
Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are
hidden for IP phones in neutral version, which are designed for BroadWorks environment.
Please contact your system administrator for more information.
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Topics provided in this guide include:
z Chapter
1 Overview
z Chapter
2 Getting Started
z Chapter
3 Customizing Your Phone
z Chapter
4 Basic Call Features
z Chapter
5 Advanced Phone Features
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This section describes the changes to this guide for each release and guide version.
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Major updates have occurred to the following sections:
z Bluetooth
z Remote
Headset on page 61
PhoneBook on page 55
ix
User Guide for the SIP-T48G IP Phone
z Line
Keys on page 66
z Anonymous
Call on page 124
z Troubleshooting
z Appendix
on page 153
A - Time Zones on page 167
About This Guide
xi
Overview
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Ab o ut This G uide ......................................................................... ix
In This Guide............................................................................................................................. ix
Summary of Changes ............................................................................................................ ix
Changes for Release 71, Guide Version 71.150.............................................................. ix
Ta b le o f C o nte nts ......................................................................... 1
O ve rvie w ....................................................................................... 4
Hardware Component Instructions ..................................................................................... 4
Icon Instructions ...................................................................................................................... 6
LED Instructions........................................................................................................................ 8
User Interfaces......................................................................................................................... 9
Phone User Interface .......................................................................................................... 9
Web User Interface ............................................................................................................. 9
Documentations ................................................................................................................... 11
G e tting Sta rte d ........................................................................... 14
Packaging Contents ............................................................................................................ 14
Phone Installation ................................................................................................................. 16
Phone Initialization................................................................................................................ 19
Phone Status.......................................................................................................................... 19
Basic Network Settings ......................................................................................................... 20
Registration ............................................................................................................................ 22
Idle Screen............................................................................................................................. 22
C usto m izing Yo ur Pho ne ............................................................ 25
General Settings ................................................................................................................... 25
Wallpaper........................................................................................................................... 25
Backlight ............................................................................................................................. 26
Contrast .............................................................................................................................. 27
Language........................................................................................................................... 28
Time & Date........................................................................................................................ 29
Administrator Password .................................................................................................... 31
Key as Send........................................................................................................................ 32
Keypad Lock ...................................................................................................................... 32
User Guide for the SIP-T48G IP Phone
Audio Settings ....................................................................................................................... 36
Volume................................................................................................................................ 36
Ring Tones........................................................................................................................... 37
Contact Management........................................................................................................ 39
Directory ............................................................................................................................. 39
Local Directory .................................................................................................................. 41
Blacklist................................................................................................................................ 53
Remote PhoneBook ........................................................................................................ 55
Call History Management ................................................................................................... 57
System Customizations......................................................................................................... 59
Headset Use ....................................................................................................................... 59
Bluetooth Headset ............................................................................................................ 61
DSS Keys .............................................................................................................................. 66
Account Management.................................................................................................... 78
Dial Plan .............................................................................................................................. 79
Emergency Number ......................................................................................................... 85
Live Dialpad ....................................................................................................................... 86
Hotline ................................................................................................................................. 87
Ba sic C a ll Fe a ture s..................................................................... 90
Placing Calls .......................................................................................................................... 90
Answering Calls..................................................................................................................... 92
Ending Calls ........................................................................................................................... 94
Redialing Numbers ............................................................................................................... 94
Recent Call In Dialing .......................................................................................................... 94
Auto Answer .......................................................................................................................... 95
Auto Redial ............................................................................................................................ 96
Call Completion.................................................................................................................... 98
Call Return ............................................................................................................................. 99
Call Mute ............................................................................................................................. 100
Call Hold/Resume............................................................................................................... 100
Do Not Disturb (DND) ......................................................................................................... 101
Call Forward ........................................................................................................................ 105
Call Transfer ......................................................................................................................... 113
Call Waiting ......................................................................................................................... 115
Conference ......................................................................................................................... 116
Local Conference........................................................................................................... 116
Network Conference...................................................................................................... 117
Call Park ............................................................................................................................... 119
Call Pickup........................................................................................................................... 120
Anonymous Call.................................................................................................................. 124
Anonymous Call Rejection................................................................................................ 125
Adva nc e d Pho ne Fe a ture s ..................................................... 127
Overview
Busy Lamp Field (BLF) ......................................................................................................... 127
Call Recording .................................................................................................................... 130
Hot Desking.......................................................................................................................... 132
Intercom............................................................................................................................... 134
Outgoing Intercom Calls................................................................................................ 134
Incoming Intercom Calls ................................................................................................ 135
Multicast Paging ................................................................................................................. 137
Sending RTP Stream ........................................................................................................ 137
Receiving RTP Stream ..................................................................................................... 139
Music on Hold...................................................................................................................... 140
Automatic Call Distribution (ACD) ................................................................................... 141
Messages ............................................................................................................................. 144
Short Message Service (SMS)......................................................................................... 144
Voice Mail ........................................................................................................................ 147
Message Waiting Indicator (MWI) ................................................................................ 149
Tro ub le sho o ting ........................................................................ 153
Re g ula to ry No tic e s................................................................... 164
Service Agreements........................................................................................................... 164
Limitations of Liability.......................................................................................................... 164
Safety Instructions ............................................................................................................... 164
Appe ndix A - Tim e Zo ne s ........................................................ 167
Inde x.......................................................................................... 169
User Guide for the SIP-T48G IP Phone
Overview
This chapter provides the overview of the SIP-T48G IP phone. Topics include:
z Hardware
z Icon
Component Instructions
Instructions
z LED
Instructions
z User
Interfaces
z Documentations
If you require additional information or assistance with your new phone, contact your
system administrator.
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The main hardware components of the SIP-T48G IP phone are the LCD screen and the
keypad.
Overview
Hardware component instructions of the SIP-T48G IP phone are:
Ite m
De sc riptio n
Shows information about calls, messages, soft keys, time,
date and other relevant data:
â˘ Call informationâcaller ID, call duration
Ô
LCD Screen
â˘ Icons (for example,
â˘ Missed call text or second incoming caller information
â˘ Prompt text (for example, "Saving file, please wait")
â˘ Time and date
Ô
Power Indicator LED
Indicates phone power and some feature statuses.
Ô
HEADSET Key
Toggles and indicates the headset mode.
MUTE Key
Toggles and indicates mute feature.
MESSAGE Key
Accesses voice messages.
HOLD Key
Places a call on hold or resumes a held call.
REDIAL Key
Redials a previously dialed number.
TRANSFER Key
Transfers a call to another party.
Ô
Speakerphone Key
Toggles the hands-free speakerphone mode.
Ô
Volume Key
Ô
Adjusts the volume of the handset, headset, speaker,
and ringer.
Scroll through the displayed information.
Ô
Confirms actions or answers incoming calls.
Cancels actions or rejects incoming calls.
Ô
Keypad
Provides the digits, letters and special characters in
context-sensitive applications.
User Guide for the SIP-T48G IP Phone
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Icons appearing on the LCD screen are described in the following table:
Ic o ns
De sc riptio n
Network is unavailable
Registered successfully
Register failed
Registering
Hands-free speakerphone mode
Handset mode
Headset mode
Multi-lingual lowercase letters input mode
Multi-lingual uppercase letters input mode
Alphanumeric input mode
Numeric input mode
Multi-lingual uppercase and lowercase letters
input mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb
Call Forward
Call Hold
Overview
Ic o ns
De sc riptio n
Call Mute
Ringer volume is 0
Keypad Lock
Received Calls
Placed Calls
Missed Calls
Recording box is full
A call cannot be recorded
Recording starts successfully
Recording cannot be started
Recording cannot be stopped
Bluetooth
Bluetooth headset is both paired and connected
Conference
The contact icon
The default caller photo
User Guide for the SIP-T48G IP Phone
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Po we r Indic a to r LED
LED Sta tus
De sc riptio n
Solid red
The phone is initializing.
Fast flashing red
The phone is ringing.
Slow flashing red
The phone receives a text message or voice mail.
Off
The phone is powered off, powered on or idle.
Overview
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Two ways to customize configurations of your SIP-T48G IP phone:
z The
user interface on the IP phone.
z The
user interface in a web browser on your PC.
The hardware components keypad and LCD screen constitute the phone user
interface, which allows the user to execute all call operation tasks and basic
configuration changes directly on the phone. In addition, you can use the web user
interface to access all configuration settings. In many cases, it is possible to use either
the phone user interface and/or the web user interface interchangeably. However, in
some cases, it is only possible to use one or the other interface to operate the phone
and change settings.
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You can customize your phone by pressing the Menu soft key to access the phone user
interface. The Advanced option is only accessible to the administrator, and the default
administrator password is âadminâ (case-sensitive). For more information on customizing
your phone with the available options from the phone user interface, refer to
Customizing Your Phone on page 25.
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In addition to the phone user interface, you can also customize your phone via web
user interface. In order to access the web user interface, you need to know the IP
address of your new phone. To obtain the IP address, press the OK key on the phone.
Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web
browser on your PC. The default administrator user name and password are both
âadminâ (case-sensitive).
The options you can use to customize the IP phone via phone user interface and/or via
web user interface are listed in the following table:
O ptio ns
Sta tus
--IPv4
Pho ne Use r Inte rfa c e
We b Use r Inte rfa c e
--MAC
--Firmware
--Network
--Phone
User Guide for the SIP-T48G IP Phone
O ptio ns
Pho ne Use r Inte rfa c e
We b Use r Inte rfa c e
--Accounts
Ba sic C a ll Fe a ture s
--Auto Answer
--Auto Redial
--Call Completion
--Call Forward
--Call Waiting
--Call Park
--Call Pickup
--Call Return
--Conference
--Anonymous Call
--Anonymous Call Rejection
--DND
Ba sic Pho ne Se tting s
--Language
--Time & Date
--Administrator Password
--Ring Tones
--Contrast
--Wallpaper
--Backlight
--Keypad Lock
--Phone Volume
--Call History Management
--Contact Management
--Local Directory
--Blacklist
--Remote Phone Book
--LDAP
--Dial Plan
--DSS Keys
--Key as Send
--Hotline
--Live Dialpad
--Emergency Number
Adva nc e d Pho ne Fe a ture s
10
--BLF
--Call Recording
--Hot Desking
Overview
--Intercom
--Multicast Paging
--Music on Hold
--ACD
--Messages
SIP Ac c o unt
--User Options
--Register Status
--Account Status
--Label
--Display Name
--Register Name
--User Name
--Password
--SIP Server 1/2
--Server Option
--Registrar Port
--Outbound Status
--Outbound Proxy
--NAT Traversal
No te
--STUN Status
--STUN Server
The table above lists most of the feature options. Please refer to the relevant sections for
more information.
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The following table shows documentations available for the SIP-T48G IP phone.
Na m e
C o nte nts
Whe re fo und
Quick Installation
Basic setup of the
In the
Guide
phone
package
Quick Reference
Guide
Basic call features
and phone
customizations
In the
package
Fo rm a t/ La ng ua g e
PDF/English
PDF/English
Phone/Web user
interface settings
User Guide
Basic call features
and advanced
CD attached
in the package
PDF/English
phone features
11
User Guide for the SIP-T48G IP Phone
No te
You can also download the latest documentations online:
http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.
12
Overview
13
User Guide for the SIP-T48G IP Phone
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This chapter provides the following basic installation instructions and information for
obtaining the best performance with the SIP-T48G IP phone. Topics include:
z Packaging
Contents
z Phone
Installation
z Phone
Initialization
z Phone
Status
z Basic
Network Settings
z Registration
z Idle
Screen
If you require additional information or assistance with your new phone, contact your
system administrator.
2CEMCIKPI%QPVGPVU
The following components are included in your SIP-T48G IP phone package:
14
SIP- T48G IP Pho ne
Pho ne Sta nd
Getting Started
Wa ll Mo unt Bra c ke t (O ptio na l)
Po we r Ada pte r (O ptio na l)
Ha ndse t & Ha ndse t C o rd
Ethe rne t C a b le
Q uic k Insta lla tio n G uide & Q uic k Re fe re nc e G uide
15
User Guide for the SIP-T48G IP Phone
C D- RO M
Check the list before installation. If you find anything missing, contact your system
administrator.
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If your phone is already installed, proceed to Phone Initialization on page 19.
This section introduces how to install the phone:
1)
Attach the stand or the optional wall mount bracket
2)
Connect the handset and optional headset
3)
Connect the network and power
1)
Atta c h the sta nd o r the o ptio na l wa ll m o unt b ra c ke t
De sk Mo unt Me tho d
16
Getting Started
Wa ll Mo unt Me tho d (O ptio na l)
No te
The wall mount bracket should be purchased separately. For more information on how
to attach the wall mount bracket, refer to Ye a link Wa ll Mo unt Q uic k Insta lla tio n G uide
fo r T4X IP Pho ne s.
2)
No te
C o nne c t the ha ndse t a nd o ptio na l he a dse t
The headset, wireless headset adapter EHS36 and Bluetooth USB dongle BT40 should be
purchased separately.
The EXT port can also be used to connect an expansion module EXP40.
For more information on how to use EHS36, EXP40 and Bluetooth USB Dongle BT40, refer
to Yealink EHS36 User Guide, Yealink EXP40 User Guide and Yealink Bluetooth USB Dongle
BT40 User Guide.
3)
C o nne c t the ne two rk a nd po we r
You have two options for power and network connections. Your system administrator
will advise you which one to use.
z AC
power (Optional)
z Power
over Ethernet (PoE)
AC Po we r (O ptio na l)
To c o nne c t the AC po we r:
17
User Guide for the SIP-T48G IP Phone
1.
Connect the DC plug on the power adapter to the DC5V port on the phone and
connect the other end of the power adapter into an electrical power outlet.
2.
Connect the included or a standard Ethernet cable between the Internet port on
the phone and the one on the wall or switch/hub device port.
Po we r o ve r Ethe rne t
With the included or a regular Ethernet cable, the SIP-T48G IP phone can be powered
from a PoE-compliant switch or hub.
To c o nne c t the Po E:
1.
Connect the Ethernet cable between the Internet port on the phone and an
available port on the in-line power switch/hub.
No te
If in-line power switch/hub is provided, you donât need to connect the phone to the
power adapter. Make sure the switch/hub is PoE-compliant.
The phone can also share the network with another network device such as a PC
(personal computer). It is an optional connection.
Im po rta nt! Do not unplug or remove power to the phone while it is updating firmware
and configurations.
18
Getting Started
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After your phone is powered on, the system boots up and performs the following steps:
Auto m a tic Pho ne Initia liza tio n
The phone finishes the initialization by loading the saved configuration. The LCD screen
displays "InitializingâŚPlease wait" during this process
DHC P (Dyna m ic Ho st C o nfig ura tio n Pro to c o l)
The phone attempts to contact a DHCP server in your network to obtain valid IPv4
network settings (e.g., IP address, subnet mask, default gateway address and DNS
address) by default.
If your network does not use DHCP, proceed to Basic Network Settings on page 15.
No te
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You can view phone status via phone user interface or web user interface.
Available information of phone status includes:
z Network
z Phone
status (e.g., IPv4 status, IPv6 status, IP address mode and MAC address).
status (e.g., device model, firmware version and product ID).
z Account
status (e.g., register status of SIP accounts).
To vie w the pho ne sta tus via pho ne use r inte rfa c e :
1.
Press
, or press Me nu->Sta tus.
2.
Press
or
to scroll through the list and view the specific information.
To vie w the pho ne sta tus via we b use r inte rfa c e :
19
User Guide for the SIP-T48G IP Phone
1.
Open the web browser on your computer.
2.
Enter the IP address in the browserâs address bar, and then press the Ente r key.
3.
Enter the user name (admin) and password (admin) in the login page.
4.
Click C o nfirm to login.
The phone status is displayed on the first page of the web user interface.
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If your phone cannot contact a DHCP server for any reason, you need to configure
network settings manually. The IP phone can support either or both IPv4 and IPv6
addresses.
To c o nfig ure the IP a ddre ss m o de via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Ne two rk->WAN Po rt.
2.
Press
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
or
to select IPv4 , IPv6 or IPv4 & IPv6 from the IP Addre ss Mo de field.
To c o nfig ure a sta tic IPv4 a ddre ss via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Ne two rk->WAN Po rt->IPv4 .
2.
Press
3.
Enter the desired values in the IP Addre ss, Sub ne t Ma sk, G a te wa y , Prim a ry DNS and
or
, or the Switc h soft key to select the Sta tic IP from the Type field.
Se c o nda ry DNS fields respectively.
20
Getting Started
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
To c o nfig ure a sta tic IPv6 a ddre ss via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Ne two rk->WAN Po rt->IPv6 .
2.
Press
3.
Enter the desired values in the IP Addre ss, IPv6 IP Pre fix , G a te wa y , Prim a ry DNS and
or
, or the Switc h soft key to select the Sta tic IP from the Type field.
Se c o nda ry DNS fields respectively.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE
mode. Set the WAN port as a PPPoE port. The PPPoE port will perform a PPP negotiation
to obtain the IP address. Contact your system administrator for the PPPoE user name
and password.
To c o nfig ure PPPo E via pho ne use r inte rfa c e :
No te
1.
Press Me nu->Adva nc e d (password: admin) ->Ne two rk->WAN Po rt->IPv4 .
2.
Press
3.
Enter the user name and password in the corresponding fields.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
or
, or the Switc h soft key to select the PPPo E from the Type field.
Using the wrong network parameters may result in inaccessibility of your phone and may
also have an impact on your network performance. For more information on these
parameters, contact your system administrator.
21
User Guide for the SIP-T48G IP Phone
4GIKUVTCVKQP
Generally, your phone will be deployed with multiple other phones. In this case, your
system administrator will configure the phone parameters beforehand, so that after you
start up your phone, the phone will be registered and ready for use. If your phone is not
registered, you may have to register it. For more information on how to register your
phone, refer to Account Management on page 78.
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If the phone has successfully started up, the idle LCD screen will be shown as below.
Idle Sc re e n de sc riptio n:
No .
De sc riptio n
This area shows the phoneâs time and date.
This area shows the phone feature status. For more information,
refer to Icon Instructions on page 6.
This area shows the line key labels. You can customize the line key
as other functions. For more information, refer to Line Keys on
page 66.
22
This area shows three page icons.
This area shows the soft key labels. The default soft key labels are
âHistoryâ, âDirectoryâ, âDNDâ and âMenuâ.
This area shows the wallpaper. You can customize the wallpaper.
For more information, refer to Wallpaper on page 25.
Getting Started
23
User Guide for the SIP-T48G IP Phone
24
Customizing Your Phone
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You can customize your SIP-T48G IP phone by personally configuring certain settings, for
example, contrast, time & date and ring tones. You can add contacts to the phoneâs
local directory manually or from call history. You can also personalize different ring
tones for different callers.
This chapter provides basic operating instructions for customizing your phone. Topics
include:
z General
z Audio
Settings
z Contact
z Call
Settings
Management
History Management
z System
Customizations
If you require additional information or assistance with your new phone, contact your
system administrator.
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9CNNRCRGT
You can customize the wallpaper of the SIP-T48G IP phone. You can change the
wallpaper image via phone user interface or web user interface. You can also upload
custom wallpaper images via web user interface. The file format of wallpaper image
must be .jpg, .png or .bmp. Contact your system administrator for the detailed
requirement of the file format.
To c ha ng e the wa llpa pe r via pho ne use r inte rfa c e :
1.
Press Me nu->Ba sic ->Displa y ->Wa llpa pe r.
25
User Guide for the SIP-T48G IP Phone
2.
Press
or
, or the Switc h soft key to select the desired wallpaper image.
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Wallpaper is configurable via web user interface at the path Se tting s->Pre fe re nc e .
To uplo a d the c usto m ize d wa llpa pe r via we b use r inte rfa c e :
1.
Click on Se tting s->Pre fe re nc e .
2.
In the Uplo a d Wa llpa pe r field, click Bro wse to select the wallpaper image from your
local system.
3.
Click Uplo a d to upload the file.
4.
Click C o nfirm to accept the change.
The customized wallpaper appears in the pull-down list of Wa llpa pe r.
$CEMNKIJV
You can configure backlight to adjust the brightness of the LCD screen. Backlight On
Intensity is used to adjust the backlight intensity of the LCD screen. Backlight time
specifies the delay time to turn off or dusky the backlight when the IP phone is inactive.
Backlight Idle Intensity decides whether the IP phone turns off or dusky the backlight of
the LCD screen after a period of inactivity.
You can configure the backlight status on the LCD screen as the following types:
z Alwa ys
z 1m in,
O n: Backlight is on permanently.
2m in, 5m in, 10m in, 30m in: Backlight goes out or turns dusky when the phone has
been inactive for approximately 1min, 2min, 5min, 10min or 30min.
26
Customizing Your Phone
To c o nfig ure the b a c klig ht via pho ne use r inte rfa c e :
1.
Press Me nu->Ba sic ->Displa y ->G e ne ra l.
2.
Press
or
, or the Switc h soft key to select the desired level from the
Ba c klig ht O n Inte nsity field.
3.
Press
or
, or the Switc h soft key to select the desired value from the
Ba c klig ht Idle Inte nsity field.
4.
Press
or
, or the Switc h soft key to select the desired time from the
Ba c klig ht Tim e field.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Backlight is configurable via web user interface at the path Se tting s->Pre fe re nc e .
%QPVTCUV
You can configure the contrast of the expansion module (EXP40) to a comfortable level.
Ensure the expansion module has been connected to the phone.
To c o nfig ure the c o ntra st via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Pho ne Se tting s->C o ntra st.
2.
Press
or
, or the Switc h soft key to increase or decrease the intensity of
contrast.
The default contrast level is 6.
27
User Guide for the SIP-T48G IP Phone
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
.CPIWCIG
The default language of the phone user interface is English. The phone will detect and
use the same language as which of your web browser for the web user interface. If the
language of your web browser is not supported by the phone, the web user interface
will use English by default. You can change the language for the phone user interface
and the web user interface respectively.
No te
Not all of the supported languages are available for selection. The available languages
depend on the language packs currently loaded to the IP phone. Please contact your
system administrator for more information on the available languages of your new
phone.
To c ha ng e the la ng ua g e fo r the pho ne use r inte rfa c e :
1.
Press Me nu->Ba sic ->La ng ua g e .
2.
Press
3.
Press the Sa ve soft key to accept the change.
or
to select the desired language.
Text displayed on the phone user interface will change to the selected language.
To c ha ng e the la ng ua g e fo r the we b use r inte rfa c e :
1.
28
Click on Se tting s->Pre fe re nc e .
Customizing Your Phone
2.
Select the desired language from the pull-down list of La ng ua g e .
3.
Click C o nfirm to accept the change.
Text displayed on the web user interface will change to the selected language.
6KOG&CVG
The time and date are displayed on the LCD screen when the phone is idle. You can
configure the phone to obtain the time and date from the SNTP server automatically, or
configure the time and date manually. If the phone cannot obtain the time and date
from the Simple Network Time Protocol (SNTP) server, contact your system administrator
for more information.
To c o nfig ure the SNTP se tting s via pho ne use r inte rfa c e :
1.
Press Me nu->Ba sic ->Tim e & Da te ->G e ne ra l->SNTP Se tting s.
2.
Press
or
, or the Switc h soft key to select the time zone that applies to your
area from the Tim e Zo ne field.
The default time zone is "+8 China(Beijing)".
3.
Enter the domain names or IP addresses in the NTP Se rve r 1 and NTP Se rve r 2 fields
respectively.
29
User Guide for the SIP-T48G IP Phone
4.
Press
or
, or the Switc h soft key to select the desired value from the
Da ylig ht Sa ving field.
5.
No te
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Please refer to Appendix A - Time Zones for the list of available time zones on the IP
phone.
To c o nfig ure the tim e a nd da te m a nua lly via pho ne use r inte rfa c e :
1.
Press Me nu->Ba sic ->Tim e & Da te ->G e ne ra l->Ma nua l Se tting s.
2.
Enter the specific date and time.
3.
Press the Sa ve soft key to accept the change.
The time and date displayed on the LCD screen will change accordingly.
To c o nfig ure the da te a nd tim e fo rm a t via pho ne use r inte rfa c e :
1.
30
Press Me nu->Ba sic ->Tim e & Da te ->Fo rm a t.
Customizing Your Phone
2.
Press
or
, or the Switc h soft key to select the desired date format from the
Da te Fo rm a t field.
3.
Press
or
, or the Switc h soft key to select the desired time format (12 Hour or
24 Hour) from the Tim e Fo rm a t field.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
There are 7 available date formats. For example, for the date format âWWW DD MMMâ,
âWWWâ represents the abbreviation of the week, âDDâ represents the two-digit day,
and âMMMâ represents the first three letters of the month.
The date formats you need to know:
Da te Fo rm a t
Exa m ple (2013-7-27)
WWW MMM DD
Sat Jul 27
DD-MMM-YY
27-Jul-13
YYYY-MM-DD
2013-07-27
DD/MM/YYYY
27/07/2013
MM/DD/YY
07/27/13
DD MMM YYYY
27 Jul 2013
WWW DD MMM
Sat 27 Jul
Time and date is configurable via web user interface at the path Se tting s->Tim e & Da te .
#FOKPKUVTCVQT2CUUYQTF
The Advanced option is only accessible to the administrator. The default administrator
password is âadminâ. For security reasons, you should change the default administrator
password as soon as possible.
To c ha ng e the a dm inistra to r pa sswo rd via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Se t Pa sswo rd .
31
User Guide for the SIP-T48G IP Phone
2.
Enter the old password in the C urre nt Pa sswo rd field.
3.
Enter the new password in the Ne w Pa sswo rd field.
4.
Enter the new password again in the C o nfirm Pa sswo rd field.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Administrator password is configurable via web user interface at the path
Se c urity ->Pa sswo rd .
-G[CU5GPF
You can set the "#" or "*" to perform as a send key while dialing.
To c o nfig ure ke y a s se nd via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->O the rs->G e ne ra l.
2.
Press
or
, or the Switc h soft key to select # or * from the Ke y a s Se nd field, or
select Disa b le d to disable this feature.
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Key as send is configurable via web user interface at the path Fe a ture s->G e ne ra l
Info rm a tio n.
-G[RCF.QEM
You can lock the keypad of your phone temporarily when you are not using it. This
32
Customizing Your Phone
feature helps to protect your phone from unauthorized use.
Keypad lock consists of the following:
Me nu Ke y:
The Menu soft key is locked. You cannot access the menu of the
phone until unlocked.
Func tio n Ke ys:
The function keys are locked. You cannot use the MESSAGE,
REDIAL, HOLD, MUTE, TRANSFER, OK, X, navigation keys, soft
keys and line keys until unlocked.
All keys are locked except the Volume key. You are only
All Ke ys:
allowed to dial emergency numbers, reject incoming calls by
pressing the X key, answer incoming calls by lifting the handset,
pressing the Speakerphone key, the HEADSET key or the OK key,
mute an active call by pressing the X key, place an active call
on hold by pressing the Hold soft key, resume the held call by
pressing the Resume soft key, and end the call by hanging up
the handset or pressing the Speakerphone key.
No te
The emergency number setting, if desired, must be made before lock activation. For
more information, refer to Emergency Number on page 78.
To a c tiva te the ke ypa d lo c k via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Pho ne Se tting s->Ke ypa d Lo c k.
2.
Press
or
, or the Switc h soft key to select Ena b le d from the Ke ypa d Lo c k
Ena b le field.
3.
Press
or
, or the Switc h soft key to select the desired type from the Ke ypa d
Lo c k Type field.
4.
Press the Sa ve soft key to accept the change.
Long press
to lock the keypad immediately when the phone is idle.
33
User Guide for the SIP-T48G IP Phone
The LCD screen prompts âKeypad Lock!â and displays the icon
You can configure the interval (in seconds) to automatically lock the keypad instead of
long pressing
To c o nfig ure the inte rva l o f a uto m a tic ke ypa d lo c k via we b use r inte rfa c e :
No te
1.
Click on Fe a ture s->Pho ne Lo c k.
2.
Enter the desired time in the Pho ne Lo c k Tim e O ut (0~3600s) field.
3.
Click C o nfirm to accept the change.
The default timeout is 0 second, that is, you can long press
only.
l f
ti k
dl
ki
fi
bl
to lock the keypad
i t f
To unlock the keypad, you must know the keypad unlock PIN of the phone. The default
keypad unlock PIN is â123â.
To c ha ng e the ke ypa d unlo c k PIN via pho ne use r inte rfa c e :
34
Customizing Your Phone
1.
Press Me nu->Ba sic ->Pho ne Unlo c k PIN.
2.
Enter the desired values in the C urre nt PIN, Ne w PIN and C o nfirm PIN fields
respectively.
3.
No te
Press the Sa ve soft key to accept the setting or the Ba c k soft key to cancel.
The unlock PIN length must be within 15 characters.
To unlo c k the ke ypa d via pho ne use r inte rfa c e :
1.
Press any locked key, the LCD screen prompts âUnlock PINâ.
2.
Enter the PIN in the Unlo c k PIN field.
3.
Press the O K soft key to unlock the keypad.
The
icon disappears from the LCD screen.
You can long press
or wait for a period of time (if configured) to lock the
keypad again.
No te
You can also unlock the keypad by administrator password.
To de a c tiva te the ke ypa d lo c k via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Pho ne Se tting s->Ke ypa d Lo c k.
35
User Guide for the SIP-T48G IP Phone
Press
2.
or
, or the Switc h soft key to select Disa b le d from the Ke ypa d Lo c k
Ena b le field.
Press the Sa ve soft key to accept the change.
3.
Keypad lock is configurable via web user interface at the path Fe a ture s- >Pho ne Lo c k.
#WFKQ5GVVKPIU
8QNWOG
You can press the volume key to adjust the ringer volume when the phone is idle. You
can also press the volume key to adjust the receiver volume of currently engaged
audio devices (handset, speakerphone or headset) when the phone is in use.
To a djust the vo lum e whe n the pho ne is idle :
1.
No te
36
Press
to adjust the ringer volume.
If ringer volume is adjusted to minimum, the
icon will appear on the LCD screen.
Customizing Your Phone
To a djust the vo lum e whe n the pho ne is during a c a ll:
1.
Press
to adjust the volume of currently engaged audio device (handset,
speakerphone or headset).
4KPI6QPGU
Ring tones are used to indicate incoming calls. You can select different ring tones to
distinguish different accounts registered on your phone, or to distinguish your phone
from your neighborâs.
To se le c t a ring to ne fo r the pho ne via pho ne use r inte rfa c e :
1.
Press Me nu->Ba sic ->So und ->Ring To ne s.
2.
Press
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
or
to select the desired ring tone.
To se le c t a ring to ne fo r the a c c o unt via we b use r inte rfa c e :
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Ba sic .
4.
Select the desired ring tone from the pull-down list of Ring Type .
37
User Guide for the SIP-T48G IP Phone
If C o m m o n is selected, this account will use the ring tone selected for the phone.
Refer to the above instruction.
5.
No te
Click C o nfirm to accept the change.
A ring tone for the account is configurable via web user interface only.
The ring tone for an incoming call on the phone may be different. For example, when
the phone receives an incoming call from a contact stored in the local directory, it will
play the ring tone assigned to the contact in the local directory (refer to Adding
Contacts). If no ring tone is assigned to the contact, the phone will play the ring tone
assigned to the associated group (refer to Groups). Otherwise, the phone will play the
ring tone assigned to the account. If no ring tone is assigned to the contact and
account, the phone will play the ring tone assigned to the phone.
To uplo a d a c usto m ring to ne fo r yo ur pho ne via we b use r inte rfa c e :
1.
Click on Se tting s->Pre fe re nc e .
2.
In the Lo c a l Ring to ne field, click Bro wse to locate a ring tone (the file format must
be .wav) file from your local system.
38
Customizing Your Phone
3.
No te
Click Uplo a d to upload the file.
All custom ring tone files must be within 100KB. Uploading custom ring tones for your
phone is configurable via web user interface only.
%QPVCEV/CPCIGOGPV
This section provides the operating instructions for managing contacts. Topics include:
z Directory
z Local
Directory
z Blacklist
z Remote
PhoneBook
&KTGEVQT[
Directory provides easy access to frequently used lists. The lists may contain Local
Directory, History, Remote Phone Book and LDAP.
To c o nfig ure the dire c to ry via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Se tting .
2.
In the Dire c to ry block, select the desired list from the Disa b le d column and then
click
The selected list appears in the Ena b le d column.
3.
Repeat the step 2 to add more lists to the Ena b le d column.
4.
To remove a list from the Ena b le d column, select the desired list and then click
5.
To adjust the display order of enabled lists, select the desired list and then click
or
39
User Guide for the SIP-T48G IP Phone
The LCD screen displays the list(s) in the adjusted order.
6.
Click C o nfirm to accept the change.
Directory is configurable via web user interface only.
No te
To c he c k dire c to ry via pho ne use r inte rfa c e :
1.
Press the Dire c to ry soft key when the phone is idle.
The LCD screen displays the enabled list(s) in the directory.
If there is only one list in the directory, press the Dire c to ry soft key to enter this list
directly.
No te
40
If the remote phone book and LDAP are not configured in advance, you cannot see
remote phone book and LDAP lists on the phone user interface. For more information on
remote phone book, refer to Remote PhoneBook on page 49. For more information on
the LDAP, contact your system administrator.
Customizing Your Phone
.QECN&KTGEVQT[
The built-in phone directory can store the names and phone numbers of your contacts.
You can store up to 1000 contacts and 50 groups in your phone's local directory. There
are four default groups in the local directory: All Contacts, Company, Family and Friend.
You can add new groups and contacts; edit, delete or search for a contact; or simply
dial a contact number from the local directory.
)TQWRU
To a dd a g ro up to the lo c a l dire c to ry:
1.
Press the Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
2.
Press the Add G ro up soft key.
3.
Enter the desired group name in the G ro up Na m e field.
4.
Press
or
to select the desired group ring tone from the Ring To ne s field.
If Auto is selected, this group will use the ring tone assigned to the account. For
more information on the ring tone for the account, refer to Ring Tones on page 37.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
41
User Guide for the SIP-T48G IP Phone
You can also edit or delete the Company, Family and Friend contact groups.
To e dit a g ro up in the lo c a l dire c to ry:
1.
Press the Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
42
2.
Select the desired contact group.
3.
Press the O ptio n soft key and then select De ta il from the prompt list.
4.
Press
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
or
to highlight the group information and then edit.
Customizing Your Phone
To de le te a g ro up fro m the lo c a l dire c to ry:
1.
Press the Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
2.
Select the desired contact group.
3.
Press the O ptio n soft key and then select De le te from the prompt list.
The LCD screen prompts the following warning:
4.
Press the O K soft key to confirm the deletion or the C a nc e l soft key to cancel.
#FFKPI%QPVCEVU
You can add contacts to the local directory in the following ways:
z Manually
z From
call history
z From
remote phone book
Adding C o nta c ts Ma nua lly
To a dd a c o nta c t to the lo c a l dire c to ry m a nua lly:
43
User Guide for the SIP-T48G IP Phone
1.
Press the Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
2.
Select the desired contact group and press the Ente r soft key.
3.
Press the Add soft key.
4.
Enter the name and the office, mobile or other numbers in the corresponding fields.
5.
Press
or
, or the Switc h soft key to select the desired account from the
Ac c o unt field.
If Auto is selected, the phone will use the first available account when placing calls
to the contact from the local directory.
6.
Press
or
, or the Switc h soft key to select the desired ring tone from the Ring
field.
If Auto is selected, this contact will use the ring tone assigned to the group.
7.
Press
or
, or the Switc h soft key to select the desired photo from the Pho to
field.
8.
No te
44
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
If the contact has existed in the directory, the LCD screen will prompt âContact name
already existed!â.
Customizing Your Phone
Adding C o nta c ts fro m C a ll Histo ry
To a dd a c o nta c t to the lo c a l dire c to ry fro m the c a ll histo ry:
1.
Press the Histo ry soft key.
2.
Press
3.
Press the O ptio n soft key, and then select Add to C o nta c ts from the prompt list.
4.
Enter the contact name.
5.
Press the Sa ve soft key to accept the change.
or
to highlight the desired entry.
The entry is successfully saved to the local directory.
Adding C o nta c ts fro m re m o te pho ne b o o k
To a dd a c o nta c t to the lo c a l dire c to ry fro m re m o te pho ne b o o k:
1.
Press Dire c to ry ->Re m o te Pho ne Bo o k.
If Remote Phone Book is removed from the directory, press
Me nu->Dire c to ry ->Re m o te Pho ne Bo o k to enter remote phone book.
2.
Select the desired remote group and press the Ente r soft key.
3.
Press
4.
Press the O ptio n soft key, and then select Add to C o nta c ts from the prompt list.
5.
Press the Sa ve soft key to save the contact to the local directory.
or
to highlight the desired entry.
If the contact has already existed in the local directory, the LCD screen will prompt
"Overwrite the original contact?". Press the O K soft key to overwrite the original
contact in the local directory or the C a nc e l soft key to cancel.
For more information on remote phone book operating, refer to Remote PhoneBook on
page 55.
45
User Guide for the SIP-T48G IP Phone
'FKVKPI%QPVCEVU
To e dit a c o nta c t in the lo c a l dire c to ry:
1.
Press the Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
46
2.
Select the desired contact group and press the Ente r soft key.
3.
Press
4.
Press the O ptio n soft key, and then select De ta il from the prompt list.
5.
Press
6.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
or
or
to highlight the desired contact.
to highlight the contact information and then edit.
Customizing Your Phone
&GNGVKPI%QPVCEVU
To de le te a c o nta c t fro m the lo c a l dire c to ry:
1.
Press the Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
2.
Select the desired contact group and press the Ente r soft key.
3.
Press
4.
Press the O ptio n soft key, and then select De le te from the prompt list.
or
to highlight the desired contact.
The LCD screen prompts the following warning:
5.
Press the O K soft key to confirm the deletion or the C a nc e l soft key to cancel.
You can also delete all contacts by pressing the O ptio n soft key, and then select De le te
All.
7RNQCFKPI%QPVCEV2JQVQU
To uplo a d a ne w c usto m pho to fo r the c o nta c t via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Lo c a l Dire c to ry .
2.
Click Bro wse , and then select a photo from your local computer.
47
User Guide for the SIP-T48G IP Phone
3.
Click Uplo a d Pho to to upload the photo.
You can also click De le te Pho to to delete the photo.
The phone only supports the .png, .jpg and .bmp format files.
No te
You can only delete the custom photo.
To c ha ng e the c usto m pho to fo r the c o nta c t via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Lo c a l Dire c to ry .
2.
Click to select the desired entry which you want to edit.
3.
Select the desired photo from the pull-down list of Pho to .
4.
Click Edit to accept the change.
When you place a call to the contact or receive a call from the contact, the LCD
screen will show the contact photo.
48
Customizing Your Phone
2NCEKPI%CNNUVQ%QPVCEVU
To pla c e a c a ll to a c o nta c t fro m the lo c a l dire c to ry:
1.
Press the Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
2.
Select the desired contact group and press the Ente r soft key.
3.
Press
4.
Do one of the following:
or
to highlight the desired contact.
If only one number of the contact is stored in the local directory, press the Se nd soft
key to dial out the number.
If multiple numbers of the contact are stored in the local directory, press the Se nd soft
key to display a list of numbers.
Press
or
to highlight the desired number.
Press the Se nd soft key to dial out the number.
5GCTEJKPIHQT%QPVCEVU
To se a rc h fo r a c o nta c t in the lo c a l dire c to ry:
1.
Press the Dire c to ry soft key.
49
User Guide for the SIP-T48G IP Phone
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
2.
Press the Se a rc h soft key.
3.
Enter a few continuous characters of the contact name or the contact number
using the keypad.
The contacts whose name or phone number matches the characters entered will
appear on the LCD screen. You can dial from the result list.
5GCTEJ5QWTEG.KUVKP&KCNKPI
You can search for a contact from the desired lists when the phone is in the dialing
screen. The lists can be Local Directory, History, Remote Phone Book and LDAP.
To c o nfig ure se a rc h so urc e list in dia ling via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Se tting .
2.
In the Se a rc h So urc e List In Dia ling block, select the desired list from the Disa b le d
column and click
The selected list appears in the Ena b le d column.
50
3.
Repeat step 2 to add more lists to the Ena b le d column.
4.
To remove a list from the Ena b le d column, select the desired list and then click
Customizing Your Phone
5.
To adjust the display order of the enabled list, select the desired list, and click
or
The LCD screen displays the search results in the adjusted order.
6.
Click C o nfirm to accept the change.
Search source list in dialing is configurable via web user interface only.
No te
To se a rc h fo r a n e ntry in the e na b le d se a rc h so urc e lists:
1.
Pickup the handset, press the speakerphone key or press the line key.
2.
Enter a few continuous characters of the entryâs name or the entryâs phone number
using the keypad.
The entries in the enabled search source lists whose name or phone number
matches the characters entered will appear on the LCD screen. You can press
or
to scroll to the desired entry and then place a call to the entry.
51
User Guide for the SIP-T48G IP Phone
+ORQTVKPI'ZRQTVKPI%QPVCEV.KUVU
You can manage your phoneâs local directory via phone user interface or web user
interface. But you can only import or export the contact list via web user interface.
To im po rt a n XML file o f c o nta c t list via we b use r inte rfa c e :
1.
2.
Click on Dire c to ry ->Lo c a l Dire c to ry .
Click Bro wse to locate a contact list file (file format must be .xml) from your local
system.
3.
Click Im po rt XML to import the contact list.
The web user interface prompts "The original contact will be covered, Continue?".
4.
Click O K to complete importing the contact list.
To im po rt a C SV file o f c o nta c t list via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Lo c a l Dire c to ry .
2.
Click Bro wse to locate a contact list file (file format must be .csv) from your local
system.
3.
(Optional.)Check the Sho w Title checkbox.
It will prevent importing the title of the contact information which is located in the
first line of the CSV file.
4.
Click Im po rt C SV to import the contact list.
5.
(Optional.) Mark the O n radio box in the De le te O ld C o nta c ts field.
It will delete all existing contacts while importing the contact list.
52
Customizing Your Phone
6.
(Optional.) Select the contact information you want to import into the local
directory from the pull down list of Inde x.
7.
Click Im po rt to complete importing the contact list.
To e xpo rt a c o nta c t list via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Lo c a l Dire c to ry .
2.
Click Expo rt XML (or Expo rt C SV ).
3.
Click Sa ve to save the contact list to your local system.
Importing/exporting contact lists is available via web user interface only.
No te
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The built-in phone directory can store the names and phone numbers for a blacklist.
You can store up to 30 contacts; add, edit, delete or search for a contact in the
blacklist directory; even call a contact from the blacklist directory, but incoming calls
from the blacklist directory contacts will be rejected automatically.
To a dd a c o nta c t to the b la c klist dire c to ry m a nua lly:
1.
Press Me nu->Dire c to ry ->Bla c klist.
2.
Press the Add soft key.
53
User Guide for the SIP-T48G IP Phone
3.
Enter the name and the office, mobile or other numbers in the corresponding fields.
4.
Press
or
, or the Switc h soft key to select the desired account from the
Ac c o unt field.
If Auto is selected, the phone will use the first available account when placing calls
to the contact from the blacklist directory.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
To a dd a c o nta c t to the b la c klist dire c to ry fro m the lo c a l dire c to ry:
1.
Press Dire c to ry soft key.
The IP phone enters the local directory directly as there is only Local Directory in the
directory by default.
If Local Directory is removed from the directory, press Me nu->Dire c to ry ->Lo c a l
G ro up to enter the local directory.
54
2.
Select the desired contact group and press the Ente r soft key.
3.
Press
4.
Press the O ptio n soft key and then select Add to Bla c klist from the prompt list.
or
to highlight the desired contact.
Customizing Your Phone
The LCD screen prompts the following warning:
5.
Press the O K soft key to confirm the setting.
For operating instructions on editing, deleting, placing calls to and/or searching for
contacts in the blacklist directory, refer to the operating instructions of Local Directory
on page v.
4GOQVG2JQPG$QQM
You can add local contacts, search for a contact, or simply dial a contact number
from the corporate directory.
You can configure your new phone to access up to 5 corporate directories. All remote
phone books must be less than 0.5MB in size. For the access URL of the corporate
directory, contact your system administrator.
To c o nfig ure a n a c c e ss URL fo r re m o te pho ne b o o k via we b use r inte rfa c e :
No te
1.
Click on Dire c to ry ->Re m o te Pho ne Bo o k.
2.
Enter the access URL in the Re m o te URL field.
3.
Enter the name in the Displa y Na m e field.
4.
Click C o nfirm to accept the change.
An access URL for remote phone book is configurable via web user interface only.
55
User Guide for the SIP-T48G IP Phone
To a c c e ss yo ur c o rpo ra te dire c to ry via pho ne use r inte rfa c e :
1.
Press Dire c to ry ->Re m o te Pho ne Bo o k.
If Remote Phone Book is removed from the directory, press
Me nu->Dire c to ry ->Re m o te Pho ne Bo o k to enter remote phone book.
2.
Select the desired remote group, and then press the Ente r soft key.
The phone connects to load the corporate directory, and then the corporate
contact list appears on the LCD screen.
3.
Press the Ba c k soft key to back to the previous interface.
To se a rc h fo r a c o nta c t in the c o rpo ra te dire c to ry:
1.
Press Me nu->Dire c to ry ->Re m o te Pho ne Bo o k.
If Remote Phone Book is added to the directory, press Dire c to ry ->Re m o te Pho ne
Bo o k to enter remote phone book.
2.
Select the desired remote group, and then press the Ente r soft key to load the
corporate directory.
3.
Press the Se a rc h soft key.
4.
Enter a few continuous characters of the contact name or continuous numbers of
the contact number using the keypad.
The contacts whose name or phone number matches the characters entered will
appear on the LCD screen. You can place a call from the result list.
56
Customizing Your Phone
To pla c e a c a ll fro m the c o rpo ra te dire c to ry:
1.
Press Me nu->Dire c to ry ->Re m o te Pho ne Bo o k.
If Remote Phone Book is added to the directory, press Dire c to ry ->Re m o te Pho ne
Bo o k to enter remote phone book.
2.
Select the desired remote group, and then press the Ente r soft key to load the
corporate directory.
3.
Select the desired contact in the corporate directory.
4.
Press the Se nd soft key.
In addition, you can enable the phone to present the caller identity stored in the
corporate directory when receiving a call.
To e na b le the pre se nta tio n o f c a lle r ide ntity sto re d in re m o te pho ne b o o k via we b use r
inte rfa c e :
1.
Click on Dire c to ry ->Re m o te Pho ne Bo o k.
2.
Select Ena b le d from the pull-down list of Se a rc h Re m o te Pho ne b o o k Na m e .
3.
Enter the refresh period in the Se a rc h Fla sh Tim e (Se c o nds) field.
The default value is 21600 seconds.
4.
Click C o nfirm to accept the change.
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The SIP-T48G IP phone maintains call history lists of Missed calls, Placed calls, Received
calls and Forwarded calls. Call history lists support 400 entries in all. You can view the call
history, place a call, add a contact or delete an entry from the call history list. You
should enable history record in advance.
57
User Guide for the SIP-T48G IP Phone
To e na b le histo ry re c o rd via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->O the rs->G e ne ra l.
2.
Press
or
, or the Switc h soft key to select Ena b le d from the Histo ry Re c o rd
field.
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
To vie w the c a ll histo ry:
1.
Press the Histo ry soft key.
The LCD screen displays all call records.
2.
Press
or
to switch between All, Misse d , Pla c e d , Re c e ive d and Fo rwa rde d
or
to select the desired entry.
call lists.
3.
Press
4.
Press the O ptio n soft key, and then select De ta il from the prompt list.
The detailed information of the entry appears on the LCD screen.
To pla c e a c a ll fro m the c a ll histo ry list:
1.
Press the Histo ry soft key.
2.
Press
or
to switch between All, Misse d , Pla c e d , Re c e ive d and Fo rwa rde d
or
to select the desired entry.
call lists.
3.
Press
4.
Press the Se nd soft key.
To a dd a c o nta c t to the lo c a l dire c to ry (o r b la c klist dire c to ry) fro m the c a ll histo ry list:
1.
2.
Press the Histo ry soft key.
Press
or
to switch between All, Misse d , Pla c e d , Re c e ive d and Fo rwa rde d
or
to select the desired entry.
call lists.
3.
Press
4.
Press the O ptio n soft key, and then select Add to C o nta c ts (or Add to Bla c klist) from
the prompt list.
5.
58
Enter the desired values in the corresponding fields.
Customizing Your Phone
6.
Press the Sa ve soft key.
For more information, refer to Contact Management on page 39.
To de le te a n e ntry fro m the c a ll histo ry list:
1.
Press the Histo ry soft key.
2.
Press
or
to switch between All, Misse d , Pla c e d , Re c e ive d and Fo rwa rde d
or
to select the desired entry.
call lists.
3.
Press
4.
Press the De le te soft key.
To de le te a ll e ntrie s fro m the c a ll histo ry list:
1.
Press the Histo ry soft key.
2.
Press
or
to switch between All, Misse d , Pla c e d , Re c e ive d and Fo rwa rde d
call lists.
3.
Press the O ptio n soft key, and then select De le te All from the prompt list.
4.
Press the O K soft key.
The LCD screen prompts "Delete all records?".
5.
Press the O K soft key to confirm the deletion or the C a nc e l soft key to cancel.
5[UVGO%WUVQOK\CVKQPU
*GCFUGV7UG
If you want to use a wired headset, physically connect your headset and activate the
headset mode for use. For more information on physically connecting a headset, refer
to Phone Installation on page 16.
If you want to use a wireless headset, insert the Bluetooth USB dongle into the USB port on
the back of the phone. For more information on using a Bluetooth headset, refer to
Bluetooth Headset on page 61.
This section provides the introduction of the wired headset.
No te
If both a Bluetooth headset and a wired headset are connected, only the Bluetooth
headset can be used.
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To a c tiva te the he a dse t m o de :
1.
Press
on the phone.
The HEADSET key LED illuminates solid green when the headset mode is activated.
Press the line key or the Answe r soft key to answer an incoming call. The call will be
59
User Guide for the SIP-T48G IP Phone
connected to your headset automatically.
Enter the desired number and press the Se nd soft key, then the phone will place a
call using the headset automatically. For more information on using the headset to
place a call, refer to Placing Calls on page 90.
To de a c tiva te the he a dse t m o de :
1.
Press
again on the phone.
The HEADSET key LED goes out when the headset mode is deactivated.
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You can use headset in priority when enabling headset prior. This feature is especially
useful for permanent or full-time headset users.
To e na b le he a dse t prio r via we b use r inte rfa c e :
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
2.
Select Ena b le d from the pull-down list of He a dse t Prio r.
3.
Click C o nfirm to accept the change.
To use he a dse t prio r, yo u sho uld a c tiva te the he a dse t m o de in a dva nc e :
No te
1.
Physically connect the headset.
2.
Press
to activate the headset mode.
If headset prior is enabled, the headset mode will not be deactivated until you press the
HEADSET key again.
Headset prior is configurable via web user interface only.
60
Customizing Your Phone
&WCN*GCFUGV
You can use two headsets when enabling dual headset. To use this feature, you must
physically connect headsets to the headset jack and handset jack respectively. Once
the phone connects to a call, the headset connected to the headset jack will have
full-duplex capabilities, while the one connected to the handset jack will only be able
to listen.
To e na b le dua l he a dse t via we b use r inte rfa c e :
No te
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
2.
Select Ena b le d from the pull-down list of Dua l- He a dse t.
3.
Click C o nfirm to accept the change.
Dual headset is configurable via web user interface only.
$NWGVQQVJ*GCFUGV
The SIP-T48G IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless
connections within a range of 10 meters (32 feet). The best performance is in the 1- to
2-meter (3- to 6-foot) range.
You can activate/deactivate the Bluetooth mode, and then pair and connect the
Bluetooth headset with your phone. You can also disconnect and delete your
Bluetooth headset from the phone.
No te
Ensure that the Bluetooth USB dongle is properly connected into the USB port on the
back of the phone. For more information, refer to Phone Installation on page 11.
61
User Guide for the SIP-T48G IP Phone
To a c tiva te the Blue to o th m o de via pho ne use r inte rfa c e :
1.
Press Me nu->Ba sic ->Blue to o th.
2.
Press
3.
Press the Sa ve soft key to accept the change.
or
, or the Switc h soft key to select O n from the Blue to o th field.
The LCD screen displays the Bluetooth icon
To de a c tiva te the Blue to o th m o de via pho ne use r inte rfa c e :
1.
Press Me nu->Ba sic ->Blue to o th.
2.
Press
3.
Press the Sa ve soft key to accept the change.
or
, or the Switc h soft key to select O ff from the Blue to o th field.
The Bluetooth icon
disappears from the phone.
Bluetooth mode is configurable via web user interface at the path Fe a ture s->Blue to o th.
Before you pair a Bluetooth headset, check the indicator on the Bluetooth headset to
make sure the Bluetooth headset is discoverable. For more information, refer to the
documentation from the Bluetooth headset manufacturer.
To pa ir a nd c o nne c t yo ur Blue to o th he a dse t to yo ur pho ne :
62
1.
Press Me nu->Ba sic ->Blue to o th.
2.
Press the Sc a n soft key to search the Bluetooth devices.
Customizing Your Phone
The LCD screen prompts the following message:
The phone proceeds to scan the local Bluetooth devices. When the phone
completes scan, it will display the found Bluetooth devices on the LCD screen.
3.
Select the desired Bluetooth headset and press C o nne c t soft key.
4.
Enter the PIN in the Pa sswo rd field.
The default PIN is â0000â or â1234â.
5.
Press the O K soft key.
After a while, the Bluetooth headset is automatically connected to your phone.
63
User Guide for the SIP-T48G IP Phone
The Bluetooth icon
appears on the LCD screen.
With the Bluetooth headset paired and connected, you can use the Bluetooth headset
to place and answer calls. For more information, refer to the documentation from the
Bluetooth headset manufacturer.
To vie w the Blue to o th he a dse t info rm a tio n:
1.
Press Me nu->Ba sic ->Blue to o th->Pa ire d Blue to o th De vic e .
The LCD screen displays a list of paired and connected Bluetooth headsets.
2.
Select the desired Bluetooth headset.
3.
Press the O ptio n soft key, and then select De ta il from the prompt list to view the
Bluetooth headset information:
64
De vic e Na m e : the name of the Bluetooth headset.
MAC Addre ss: the MAC address of the Bluetooth headset.
Customizing Your Phone
Auto C o nne c tio n: Enables or disables the Bluetooth headset to connect with the
phone automatically.
To c ha ng e the prio rity o f pa ire d Blue to o th de vic e sË
1.
Press Me nu->Ba sic ->Blue to o th->Pa ire d Blue to o th De vic e .
2.
Select the desired Bluetooth headset.
3.
Press the O ptio n soft key, and then select Mo ve Up or Mo ve Do wn from the prompt
list.
The top one has the highest priority. When there is no Bluetooth headset connected,
the phone will automatically connect to the Bluetooth headset with the highest
priority.
You can disconnect the Bluetooth headset from your phone. When you disconnect the
Bluetooth headset, it still displays in the Pa ire d Blue to o th De vic e list. You can easily
connect it to your phone again.
To disc o nne c t yo ur Blue to o th he a dse t fro m yo ur pho ne :
1.
Press Me nu->Ba sic ->Blue to o th->Pa ire d Blue to o th De vic e .
2.
Select the connected Bluetooth headset.
3.
Press the Disc o nne c t soft key.
The Bluetooth headset is disconnected. To connect it to your phone again, press
the C o nne c t soft key.
You can delete your Bluetooth headset from your phone. When you delete the
Bluetooth headset, it disappears from the Pa ire d Blue to o th De vic e list. To connect it to
your phone again, you need to scan and connect it again.
To de le te yo ur Blue to o th he a dse t fro m yo ur pho ne :
1.
Press Me nu->Ba sic ->Blue to o th->Pa ire d Blue to o th De vic e .
2.
Select the Bluetooth headset you want to delete.
3.
Press the O ptio n soft key, and then select De le te from the prompt list.
The LCD screen prompts the following warning âDelete the selected item?â.
65
User Guide for the SIP-T48G IP Phone
4.
No te
Press the O K soft key to confirm the deletion or the C a nc e l soft key to cancel.
You can also delete all headsets by pressing the O ptio n soft key and then select De le te
All. For more information, refer to the above steps.
If you cannot connect a Bluetooth headset to the phone successfully, we recommend
you to delete the Bluetooth headset in the Pa ire d Blue to o th De vic e list (if existed) before
pairing it.
&55-G[U
Two types of DSS keys: Line Keys and Programmable Keys. Details will be introduced in
the following. The SIP-T48G IP phone supports 27 line keys.
.KPG-G[U
You can assign predefined functionalities to line keys. You can also define a label for
line key feature which will appear on the LCD screen. Line keys allow you to quickly
access features such as call return and voice mail. The line key LEDs will indicate the
monitored status when the line keys are assigned with particular features, such as BLF.
The default key type of line key 1-6 is Line. The default key type of line key 7-27 is N/A,
which indicates that this line key provides no functionality until configuration.
To a ssig n func tio na lity to the line ke y via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired line key, and then press the Ente r soft key.
3.
Select the desired key type from the Type field.
4.
(Optional.) Select the desired key event type from the Ke y Eve nt field.
5.
(Optional.) Select the desired line from the Ac c o unt ID field.
6.
(Optional.) Enter a string that will appear on the LCD screen in the La b e l field.
7.
(Optional.) Enter the corresponding value in the Va lue field.
8.
(Optional.) Enter the corresponding value in the Exte nsio n field.
9.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Line key is configurable via web user interface at the path DSSKe y ->Line Ke y .
No te
66
When the phone is idle, you can also long press the line key to configure it directly on the
phone.
Customizing Your Phone
You can assign functionalities to 27 line keys. These 27 line keys are indicated on three
pages. When you assign functionality to line keys located in line key 1-10, the labels of
line keys are indicated on the first page. The following figure shows an example:
When you assign functionality to line key located in line key 11-27, the label of the line
key 10-18 are indicated on the second page, and the labels of the line key 19-27 are
indicated on the third page. The right bottom line key is used to switch pages. The
following figure shows an example:
The following table lists the page icon status:
Ic o ns
Indicates the current page of line keys.
De sc riptio n
Indicates the non-current page of line keys.
You can configure the page icon and page switch key LED to indicate different
statuses. This feature is disabled by default. For more information on the page switch
key LED status, refer to LED Instructions on page 8.
The following table lists the page icon status to indicate different statuses:
Ic o ns
De sc riptio n
Fast flashing:
The BLF monitored user receives an incoming call on the
67
User Guide for the SIP-T48G IP Phone
non-current page.
Solid red:
There is a parked call on the non-current page.
Fast flashing:
The line receives an incoming call on the non-current page.
To c o nfig ure the pa g e ic o n to indic a te sta tus via we b use r inte rfa c e :
No te
1.
Click on DSSKe y ->Line Ke y .
2.
Select Ena b le d from the pull-down list of Ena b le Pa g e Tips.
3.
Click C o nfirm to accept the change.
The page icon status is configurable via web user interface only.
Line key features are explained in the following subchapters in detail:
z Line
z Speed
z Voice
Dial
Mail
z Directed
z Group
Pickup
Pickup
z DTMF
z Prefix
z Local
Group
z XML
Group
z XML
Brower
z LDAP
z Conference
68
Customizing Your Phone
z Forward
z Transfer
z Hold
z DND
z SMS
z Group
z Zero
Listening
Touch
z URL
z Keypad
Lock
z Directory
For more information, contact your system administrator.
Line
You can use this key feature to accept the incoming calls, place active calls on hold or
resume a held call. It performs the same as a hard line key.
De pe nde nc ie s: Ty p e ( Line )
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Value (De fa ult/Lo c k/Flo a t)
Usa g e : When receiving an incoming call, the DSS key LED flashes green:
1.
Press the DSS key to accept the incoming call.
2.
Press the DSS key to place the active call on hold.
3.
Press the DSS key again to resume the held call.
If you select Lo c k from the Va lue field, the line keys located in the same position of the
other page will be automatically assigned Line feature with Lo c k filled in the Va lue field.
Then you can use this key on every page. This feature is only applicable to line key 1-9.
If you select Flo a t from the Va lue field, the phone will automatically switch to the page
the line key located, when the line key receives an incoming call.
Spe e d Dia l
You can use this key feature to speed up dialing the numbers often used or hard to
remember.
De pe nde nc ie s: Ty p e ( Sp e e d Dial)
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the numb e r yo u wa nt to dia l o ut)
Usa g e : Press the DSS key to dial out the number specified in the Va lue field, using the
account selected from the Ac c o unt ID field.
69
User Guide for the SIP-T48G IP Phone
Vo ic e Ma il
You can use this key feature to connect voice mail quickly. For more information, refer
to Voice Mail on page 147.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Vo ic e Mail)
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the vo ic e ma il a c c e ss c o de )
Usa g e : Press the DSS key to dial out the voice mail access code, you can follow the
voice prompt to listen to the voice mails.
Dire c te d Pic kup
You can use this key feature to answer someone elseâs incoming call on the phone.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Dire c te d Pic kup )
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the dire c te d p ic kup c o de fo llo we d b y the sp e c ific p ho ne
numb e r)
Usa g e : Press the DSS key on your phone when the specific phone number receives an
incoming call. The call is answered on your phone.
G ro up Pic kup
You can use this key feature to answer incoming calls in a group that is associated with
their own group.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( G ro up Pic kup )
A c c o unt ID (the a c c o unt this fe a ture will b e a p p lie d to )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the g ro up p ic kup fe a ture c o de )
Usa g e : Press the DSS key on your phone when a phone number in the group receives
an incoming call. The call is answered on your phone.
DTMF
You can use this key feature to send the specification of arbitrary key sequences via
DTMF.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( DTMF)
70
Customizing Your Phone
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (DTMF se q ue nc e )
No te
DTMF sequence can only contain "0-9", "*", "#" and "A-D".
Usa g e : Press the DSS key during an active call to send the key sequence specified in the
Va lue field.
Pre fix
You can use this key feature to add a specified prefix number before the dialed
number.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Pre fix )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the p re fix numb e r)
Usa g e : Press the DSS key when the phone is idle, then the phone will enter into the
dialing screen and display the prefix number which you specified in the Va lue field. You
can enter other digits and then dial out.
Lo c a l G ro up
You can use this key feature to access the contact group in the local directory quickly.
For more information, refer to Local Directory on page v.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Lo c al G ro up )
Lo c al G ro up (the c o nta c t g ro up na me yo u wa nt to a c c e ss)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e : Press the DSS key to access the contact group specified in the Lo c a l G ro up field.
XML G ro up
You can use this key feature to access remote group in your corporate directory quickly.
You should configure remote phone book in advance. For more information, refer to
Remote PhoneBook on page 55.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( XML G ro up )
XML G ro up (the re mo te g ro up na me yo u wa nt to a c c e ss if re mo te
p ho ne b o o k is c o nfig ure d)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e : Press the DSS key to access the remote group specified in the XML G ro up field.
XML Bro wse r
You can use this key feature to access the XML browser quickly. The XML browser allows
71
User Guide for the SIP-T48G IP Phone
you to create custom services which meet your functional requirements on the server.
You can customize practical applications, such as weather report, stock information,
Google search, etc.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( XML Bro wse r)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the a c c e ss URL fo r XML b ro wse r)
Usa g e : Press the DSS key to access the XML browser specified in the Va lue field.
LDAP
You can use this key feature to access the LDAP search interface quickly.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( LDA P)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
1.
Press the DSS key to access the LDAP search interface.
2.
Enter a few continuous characters of the contact name or continuous numbers of
the contact number using the keypad.
The contacts whose name or phone number matches the characters entered will
appear on the LCD screen.
C o nfe re nc e
You can use this key feature to set up a conference call. For more information, refer to
Conference on page 116.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( C o nfe re nc e )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the numb e r yo u wa nt to a dd to the c o nfe re nc e )
Usa g e : Press the DSS key during an active call to set up a conference with the number
specified in the Va lue field.
No te
When leaving the Va lue field blank, the DSS key performs the same as the C o nfe re nc e
soft key during a call.
Fo rwa rd
You can use this key feature to forward an incoming call to someone else. For more
information, refer to Call Forward on page 105.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Fo rward )
72
Customizing Your Phone
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the numb e r yo u wa nt to fo rwa rd to )
Usa g e :
1.
Press the DSS key to forward an incoming call to the number specified in the Va lue
field.
2.
When call forward is in phone mode, press the DSS key to activate call forward for
the phone.
3.
When call forward is in custom mode, press the DSS key to access the custom call
forward interface. You can activate or deactivate call forward for one or all
accounts.
No te
If the Va lue field is left blank, the DSS key performs the same as the Fo rwa rd soft key
when receiving an incoming call.
When call forward is activated, the forward key LED will illuminate solid green.
Tra nsfe r
You can use this key feature to handle the call differently depending on the transfer
mode on DSS key when there is an active call on the phone.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Transfe r)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Value (the numb e r yo u wa nt to tra nsfe r to )
Usa g e :
z When
the transfer mode on DSS key is Blind Tra nsfe r, press the DSS key to complete the
blind transfer to the number specified in the Va lue field.
z When
the transfer mode on DSS key is Atte nde d Tra nsfe r, press the DSS key to dial out
the number specified in the Va lue field, and then perform the attended or
semi-attended transfer.
z When
the transfer mode on DSS key is Ne w C a ll, press the DSS key to place a new call
to the number specified in the Va lue field.
No te
Transfer mode via DSS key is configurable via web user interface at the path
Fe a ture s->Tra nsfe r. For more information on how to configure the transfer mode via DSS
key, refer to Busy Lamp Field (BLF) on page 116.
When leaving the Va lue field blank, the DSS key performs the same as the TRANSFER key
or the Tra nsfe r soft key during a call. For more information, refer to Call Transfer on page
104.
Ho ld
You can use this key feature to place an active call on hold or retrieve a held call.
73
User Guide for the SIP-T48G IP Phone
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Ho ld )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
1.
Press the DSS key during an active call to place the call on hold.
2.
Press the DSS key again to retrieve the held call.
DND
You can use this key feature to activate or deactivate DND. You can also use this key
feature to access the custom DND interface. For more information, refer to Do Not
Disturb (DND) on page 101.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( DND)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
When DND is in phone mode:
1.
Press the DSS key to activate DND.
2.
Press the DSS key again to deactivate DND.
When DND is in custom mode:
1.
Press the DSS key to access the custom DND interface. You can activate or
deactivate DND for one or all accounts.
No te
When DND is activated, the DND key LED will illuminate solid green, and the incoming
calls will be rejected automatically.
SMS
You can use this key feature to access text message quickly. For more information, refer
to Short Message Service (SMS) on page 144.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( SMS)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e : Press the DSS key when the phone is idle to access text message.
G ro up Liste ning
You can use this key feature to activate the Speakerphone and Handset/Headset
mode at the same time. It is suitable for the group conversation which has more than
one person at one side. You are able to speak and listen through the handset/headset,
meanwhile the others nearby can only listen through the speaker.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( G ro up Liste ning )
74
Customizing Your Phone
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
75
User Guide for the SIP-T48G IP Phone
Usa g e :
1.
During a call, press the DSS key to activate the group listening mode.
You can then speak and listen through the handset/headset, other people at your
side can listen through speaker at the same time.
2.
Press the DSS key again to deactivate the group listening mode.
Ze ro To uc h
You can use this key feature to configure auto provision and network parameters
quickly.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Ze ro To uc h)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e :
1.
Press the DSS key to access the zero touch screen.
2.
Press the O K soft key within a few seconds.
3.
Configure the network parameters in the corresponding fields.
4.
Press the Ne xt soft key.
5.
Configure the auto provision parameters in the corresponding fields.
6.
Press the O K soft key.
The phone will reboot to update configurations.
URL
You can use this key feature to trigger the phone to send an HTTP GET request
containing a specific URL.
De pe nde nc ie s: Ty p e ( URL)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
URL (the URL c o nta ine d in the HTTP G ET re q ue st)
Usa g e : Press the DSS key to trigger the phone to send an HTTP GET request containing
the URL specified in the URL field.
Ke ypa d Lo c k
You can use this key feature to immediately lock the keypad of your phone instead of
long pressing
. For more information, refer to Keypad Lock on page 32.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt (Ke y p ad Lo c k)
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e : Press the DSS key to immediately lock the keypad of your phone instead of long
pressing
76
Customizing Your Phone
Dire c to ry
You can use this key feature to easily access frequently used lists. For more information,
refer to Directory on page 39.
De pe nde nc ie s: Ty p e ( Ke y Eve nt)
Ke y Eve nt ( Dire c to ry )
Lab e l (ke y la b e l disp la ye d o n the LC D sc re e n)
Usa g e : Press the DSS key to immediately access to frequently used lists.
The DSS key performs the same function as the Dire c to ry soft key when the phone is idle.
No te
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You can customize the soft keys, navigation keys and function keys.
To c usto m ize the pro g ra m m a b le ke ys via we b use r inte rfa c e :
No te
1.
Click on DSSKe y ->Pro g ra m m a b le Ke y .
2.
Customize specific features for these keys.
3.
Click C o nfirm to accept the change.
Programmable keys are configurable via web user interface only.
77
User Guide for the SIP-T48G IP Phone
#EEQWPV/CPCIGOGPV
You can register one or multiple accounts on the SIP-T48G IP phone. You can also
configure each line key to associate with an account or configure multiple line keys to
associate with an account.
#EEQWPV4GIKUVTCVKQP
To re g iste r a n a c c o unt via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Ac c o unt.
2.
Select the desired account and then press the Ente r soft key.
3.
Select Ena b le d from the Ac c o unt Sta tus field.
4.
Enter the desired values in La b e l, Displa y Na m e , Re g iste r Na m e , Use r Na m e ,
Pa sswo rd and SIP Se rve r1/ 2 fields respectively. Contact your system administrator
for more information.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
You can repeat steps 2 to 5 to register more accounts.
The following figures show single or multiple accounts registered on the phone:
Sing le a c c o unt:
Multiple a c c o unts:
78
Customizing Your Phone
To disa b le a n a c c o unt via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Ac c o unt.
2.
Select the desired account and then press the Ente r soft key.
3.
Select Disa b le d from the Ac c o unt Sta tus field.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Registering an account is configurable via web user interface at the path
Ac c o unt->Re g iste r.
/WNVKRNG.KPG-G[URGT#EEQWPV
You can configure multiple line keys to associate with an account. This enhances call
visualization and simplifies call handling.
If this is the case, the LCD screen resembles the following figure:
Incoming calls to this account will be distributed evenly among the available line keys.
Outgoing calls will be distributed similarly.
Your phone can be configured to have a combination of accounts with a single line
key and accounts with multiple line keys.
&KCN2NCP
Dial plan is a string of characters that governs the way your SIP-T48GIP phone processes
the inputs received from your phone keypad. The SIP-T48G IP phone supports the
following dial plan features:
z Replace
Rule
z Dial-now
z Area
Code
z Block
Out
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User Guide for the SIP-T48G IP Phone
Basic expression syntaxes you need to know:
Synta x
De sc riptio n
The dot "." can be used as a placeholder or multiple placeholders for
any character. Example:
"12." would match "123 ", "1234 ", "12345 ", "12a b c ", etc.
An "x" can be used as a placeholder for any character. Example:
"12x" would match "121 ", "122 ", "123 ", "12a ", etc.
The square brackets "[]" can be used as a placeholder for a single
[]
character which matches any of a set of characters. Example:
"91[5-7]1234" would match "915 1234", "916 1234", "917 1234", etc.
The parentheses "( )" can be used to group together patterns, for
()
instance, to logically combine two or more patterns. Example:
"([1-9])([2-7])3" would match "92 3", "15 3", "77 3",etc.
The â$â should be followed by the sequence number of a parenthesis.
The â$â plus the sequence number means the whole character or
characters placed in the parenthesis. The number directs to the right
parenthesis when there are more than one. Example:
A replace rule configuration: Prefix: "9([5-7])(.)", Replace: "5$2". When
you enter "96123" to dial out on your phone, the number will be
replaced as "5123" and then dialed out. â$2â means the characters in
the second parenthesis, that is, â123â.
4GRNCEG4WNG
You can configure one or more replace rules (at most 100) to remove the specified
string and replace it with another string. You can configure a pattern with wildcards
(refer to the expression syntax in the table above), so that any string that matches the
pattern will be replaced. This feature is convenient for you to dial out a long number. For
example, a replace rule is configured as "Prefix: 1" and "Replace: 1234567", when you try
to dial out the number â1234567â, you just need to enter â1â on the phone and then
press the Send soft key.
To a dd a re pla c e rule via we b use r inte rfa c e :
80
1.
Click on Se tting s->Dia l Pla n->Re pla c e Rule .
2.
Enter the string (e.g., 2xx) in the Pre fix field.
3.
Enter the string (e.g., 12345) in the Re pla c e field.
Customizing Your Phone
4.
Enter the desired line ID in the Ac c o unt field or leave it blank.
5.
Click Add to add the replace rule.
When you enter the number â234â using the keypad and then press the Se nd soft
key, the phone will dial out â12345â instead.
Valid values of Ac c o unt field can be one or more digits among 1, 2, 3, 4, 5 and 6. Every
two digits must be separated by a â,â. For example, when you enter the value â1, 2â in
the Ac c o unt field, this replace rule will apply to account1 and account2.
No te
If you leave the Ac c o unt field blank or enter 0, then the replace rule will apply to all
accounts.
To e dit a re pla c e rule via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Re pla c e Rule .
2.
Select the desired replace rule by checking the checkbox.
3.
Edit the values in the Pre fix and Re pla c e fields.
4.
Enter the desired line ID in the Ac c o unt field or leave it blank.
5.
Click Edit to accept the change.
To de le te o ne o r m o re re pla c e rule s via we b use r inte rfa c e :
No te
1.
Click on Se tting s->Dia l Pla n->Re pla c e Rule .
2.
Select the one or more replace rules by checking the checkbox(es).
3.
Click De l to delete the replace rule(s).
Replace rule is configurable via web user interface only.
81
User Guide for the SIP-T48G IP Phone
&KCNPQY
You can configure one or more dial-now rules (at most 100) on your phone. When the
dialed number matches the dial-now string, the number will be dialed out
automatically. For example, a dial-now rule is configured as "2xx", then any entered
three-digit string beginning with 2 will be dialed out automatically on the phone.
To a dd a dia l- no w rule via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Dia l- no w.
2.
Enter the desired value (e.g., 1234) in the Rule field.
3.
Enter the desired line ID in the Ac c o unt field or leave it blank.
For more information on the valid value of the Ac c o unt field, refer to Replace Rule
on page 80.
4.
Click Add to add the dial-now rule.
When you enter the number â1234â using the keypad, the phone will dial out â1234â
automatically without pressing any key.
No te
You can also edit or delete the dial-now rule, refer to Replace Ruleon page 73for more
information.
Dial-now rule is configurable via web user interface only.
De la y Tim e fo r Dia l- No w Rule
You can configure the delay time for dial-now rules. That is, you can configure your
phone to dial out the phone number automatically, which matches a dial-now rule,
after the specified delay time.
To c o nfig ure the de la y tim e fo r dia l- no w rule via we b use r inte rfa c e :
1.
82
Click on Fe a ture s->G e ne ra l Info rm a tio n.
Customizing Your Phone
2.
Enter the time within 1-14 (in seconds) in the Tim e - O ut Fo r Dia l- No w Rule field.
3.
Click C o nfirm to accept the change.
Delay time for dial-now rule is configurable via web user interface only.
No te
#TGC%QFG
Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate
geographical areas in a country. This feature is necessary only when dialing the number
outside the code area. For example, area code is configured as "Code: 011, Min
Length: 4, Max Length: 11". When you dial out the number "56789" (the length of the
number is between 4 and 11), the phone will add the area code and dial out the
number "01156789".
To c o nfig ure the a re a c o de a nd le ng ths via we b use r inte rfa c e :
1.
Click on Se tting s->Dia l Pla n->Are a C o de .
2.
Enter the desired values in the C o de , Min Le ng th (1- 15) and Ma x Le ng th (1- 15)
fields.
3.
Enter the desired line ID in the Ac c o unt field or leave it blank.
83
User Guide for the SIP-T48G IP Phone
For more information on the valid value of the Ac c o unt field, refer to Replace Rule
on page 80.
4.
No te
Click C o nfirm to accept the change.
The default values of minimum and maximum length are 1 and 15 respectively.
Area code is configurable via web user interface only.
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You can block some specific numbers (at most 10) from being dialed on your phone.
When you dial a block out number on your phone, the dialing will fail and the LCD
screen will prompt "Forbidden Number".
To a dd a b lo c k o ut num b e r via we b use r inte rfa c e :
84
1.
Click on Se tting s->Dia l Pla n->Blo c k O ut.
2.
Enter the desired value in the Blo c kO ut Num b e r field.
3.
Enter the desired line ID in the Ac c o unt field or leave it blank.
Customizing Your Phone
For more information on the valid value of the Ac c o unt field, refer to Replace Rule
on page 80.
4.
Click C o nfirm to add the block out number.
Block out number is configurable via web user interface only.
No te
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Public telephone networks in countries around the world have a single emergency
telephone number (emergency services number), that allows a caller to contact local
emergency services for assistance when necessary. The emergency telephone number
may differ from country to country. It is typically a three-digit number so that it can be
easily remembered and dialed quickly. Some countries have a different emergency
number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the
emergency services in an emergency situation.
No te
Contact your local phone service provider for available emergency numbers in your
area.
To spe c ify e m e rg e nc y num b e rs via we b use r inte rfa c e :
1.
Click on Fe a ture s->Pho ne Lo c k.
2.
Enter the emergency number in the Em e rg e nc y field.
85
User Guide for the SIP-T48G IP Phone
For multiple emergency numbers, enter â,â between every two numbers. The
default emergency numbers are 110, 911 and 120.
3.
Click C o nfirm to accept the change.
Emergency number is configurable via web user interface only.
No te
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You can enable live dialpad on the SIP-T48G IP phone, which enables the IP phone to
automatically dial out the phone number without pressing any other key. You can also
configure a delay, where the phone will dial out the phone number automatically after
the specified period of time.
To e na b le the live dia lpa d via we b use r inte rfa c e :
86
1.
Click on Se tting s->Pre fe re nc e .
2.
Select Ena b le d from the pull-down list of Live Dia lpa d .
Customizing Your Phone
3.
Enter the desired delay time in the Inte r Dig it Tim e (1~14s) field.
The default delay time is 4s.
4.
No te
Click C o nfirm to accept the change.
Live dialpad is configurable via web user interface only.
*QVNKPG
You can dial a hotline number immediately upon lifting the handset, pressing the
speakerphone key or the line key. You can also configure a delay, where the phone will
dial out the hotline number automatically after the specified period of time.
To c o nfig ure the ho tline num b e r via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->O the rs->Ho tline .
2.
Enter the desired number in the Num b e r field.
3.
Enter the delay time in the Ho tline De la y 0- 10(s) field.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
87
User Guide for the SIP-T48G IP Phone
Hotline is configurable via web user interface at the path Fe a ture s->G e ne ra l
Info rm a tio n.
88
Customizing Your Phone
89
User Guide for the SIP-T48G IP Phone
$CUKE%CNN(GCVWTGU
The SIP-T48G IP phone is designed to be easily used like a regular phone on a public
switched telephone network (PSTN). You can place calls, answer calls, transfer a call to
someone else, or conduct a conference call.
This chapter provides basic operating instructions for the SIP-T48G IP phone. Topics
include:
z Placing
Calls
z Answering
z Ending
Calls
z Redialing
z Recent
Calls
Numbers
Call In Dialing
z Auto
Answer
z Auto
Redial
z Call
Completion
z Call
Return
z Call
Mute
z Call
Hold/Resume
z Do
Not Disturb (DND)
z Call
Forward
z Call
Transfer
z Call
Waiting
z Conference
z Call
Park
z Call
Pickup
z Anonymous
Call
z Anonymous
Call Rejection
If you require additional information or assistance with your new phone, contact your
system administrator.
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You can place a call in three ways using your SIP-T48G IP phone:
z Using
90
the handset
Basic Call Features
z Using
the speakerphone
z Using
the headset
You can also dial the number first, and then choose the way you want to speak to the
other party.
You can also search and dial a contact from call history, local directory or remote
phone book. For more information, refer to Contact Management on page 39 and Call
History Management on page 57.
During a call, you can alternate between Speakerphone, Headset, and Handset
modes by pressing the Speakerphone key, the HEADSET key, or picking up the handset.
The call duration of active calls is visible on the LCD screen. In the figure below, the call
to the numberâ1000â has lasted 40 seconds.
To pla c e a c a ll using the ha ndse t:
1.
Pick up the handset.
2.
Enter the desired number using the keypad.
3.
Press
, or the Se nd soft key.
The # key is configured as a send key by default. You can also set the * key as the send
key, or set neither. For more information, refer to theKey as Send on page 32.
No te
You can also dial using the SIP URI or IP address. To obtain the IP address of a phone,
press the O K key. The maximum SIP URI or IP address length is 32 characters. For example,
SIP URI: 3606@sip.com, IP: 192.168.1.15.
Your phone may not support direct IP dialing. Contact your system administrator for
more information.
To pla c e a c a ll using the ha nds- fre e spe a ke rpho ne m o de :
Do one of the following:
- With the handset on-hook, press
or the line key to obtain a dial tone.
Enter the desired number using the keypad.
Press
or the Se nd soft key.
91
User Guide for the SIP-T48G IP Phone
- With the handset on-hook, enter the desired number using the keypad.
Press
or the Se nd soft key.
To pla c e a c a ll using the he a dse t:
Do one of the following:
- With the optional headset connected, press
to activate the headset mode.
Press the line key to obtain a dial tone.
Enter the desired number using the keypad.
Press
, or the Se nd soft key.
- With the optional headset connected, press
to activate the headset mode.
Enter the desired number using the keypad.
Press
No te
, or the Se nd soft key.
To permanently use the headset mode, refer to Headset Prior on page 54.
To pla c e m ultiple c a lls:
You can have more than one call on your SIP-T48G IP phone. To place a new call during
an active call, do one of the following:
- Press the line key. The active call is placed on hold.
Enter the desired number using the keypad.
Press
- Press
, or the Se nd soft key.
or the Ho ld soft key to place the original call on hold.
Press the Ne w C a ll soft key.
Enter the desired number using the keypad.
Press
You can press
, or the Se nd soft key.
or
to switch between calls, and then press the Re sum e soft key
to retrieve the desired call.
#PUYGTKPI%CNNU
When you are not in another call, you can answer a call in three ways:
92
z Using
the handset
z Using
the speakerphone
Basic Call Features
z Using
No te
the headset
You can ignore incoming calls by pressing the X key, the Re je c t soft key or the Sile nc e
soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without
ring on your phone. For more information, refer to Do Not Disturb (DND) on page 93.
You can forward incoming calls to someone else by pressing the Fo rwa rd soft key. For
more information, refer to Call Forward on page 97.
Answe ring Whe n No t in Ano the r C a ll
Call duration and destination will always appear on the LCD screen for the active call.
To a nswe r a c a ll using the ha ndse t:
1.
Pick up the handset.
To a nswe r a c a ll using the ha nds- fre e spe a ke rpho ne m o de :
Do one of the following:
- Press
- With the handset on-hook and the headset mode deactivated, press the Answe r soft
key.
- With the handset on-hook and the headset mode deactivated, press the line key (the
line key LED flashes green).
To a nswe r a c a ll using the he a dse t:
Do one of the following:
- Press
- With the headset mode activated, press the Answe r soft key.
- With the headset mode activated, press the line key (the line key LED flashes green).
Answe ring Whe n in Ano the r C a ll
If you have an active call, and an incoming call arrives on the phone, do one of the
following:
- Press the Answe r soft key.
The incoming call is answered and the original call is placed on hold.
- Press
Press
to access the new call.
or the Answe r soft key.
The incoming call is answered and the original call is placed on hold.
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User Guide for the SIP-T48G IP Phone
'PFKPI%CNNU
To e nd a c a ll:
Do one of the following:
- If you are using the handset, press the End C a ll soft key or hang up the handset.
- If you are using the headset, press the End C a ll soft key.
- If you are using the speakerphone, press
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or the End C a ll soft key.
To end a call placed on hold, you can press the End C a ll soft key to end the call directly,
or press the Re sum e soft key to resume the call before ending it.
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To re dia l the la st dia le d num b e r fro m yo ur pho ne :
1.
Press
twice.
A call to your last dialed number is attempted.
To re dia l a pre vio usly dia le d num b e r fro m yo ur pho ne :
1.
Press
2.
Press
press
when the phone is idle.
or
to select the desired entry from the placed calls list, and then
or the Se nd soft key.
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To view the placed calls list when the phone is in the pre-dialing interface, you should
enable recent call in dialing in advance.
To e na b le re c e nt c a ll in dia ling via we b use r inte rfa c e :
1.
94
Click on Dire c to ry ->Se tting .
Basic Call Features
2.
Select Ena b le d from the pull-down list of Re c e nt C a ll In Dia ling .
3.
Click C o nfirm to accept the change.
Recent call in dialing is configurable via web user interface only.
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To vie w pla c e d c a lls list whe n the pho ne is in the pre - dia ling inte rfa c e :
1.
Pick up the handset, press the speakerphone key or press the line key.
The LCD screen displays the placed calls list.
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You can use auto answer to automatically answer an incoming call on a line. Auto
answer is configurable on a per-line basis.
To c o nfig ure a uto a nswe r via pho ne use r inte rfa c e :
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User Guide for the SIP-T48G IP Phone
1.
Press Me nu->C a ll Fe a ture s->Auto Answe r.
2.
Select the desired line and then press the Ente r soft key.
3.
Press
or
, or the Switc h soft key to select Ena b le d from the Auto Answe r
field.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
The
icon appears on the LCD screen.
Auto answer is configurable via web user interface at the path Ac c o unt->Ba sic .
Auto answer is only applicable when there is no other call in progress on the phone.
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You can enable auto redial to redial the phone number automatically when the called
party is busy. You can also configure the times settings for auto redial and the time to
wait between redial attempts.
To c o nfig ure a uto re dia l via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->O the rs->Auto Re dia l.
2.
Press
3.
Enter the desired time (in seconds) in the Re dia l Inte rva l field.
or
, or the Switc h soft key to select Ena b le d from the Auto Re dia l field.
The default time interval (in seconds) is 10.
4.
96
Enter the desired times in the Re dia l Tim e s field.
Basic Call Features
The default value is 10.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Auto redial is configurable via web user interface at the path Fe a ture s->G e ne ra l
Info rm a tio n.
To use a uto re dia l:
When the called party is busy, the LCD screen prompts the following:
1.
Press the O K soft key to activate auto redial. The following prompt will appear on
the LCD screen of the phone:
2.
Wait for a period of time or press the O K soft key to redial the phone number.
The phone will retry as many times as configured until the called party is idle.
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User Guide for the SIP-T48G IP Phone
%CNN%QORNGVKQP
You can use call completion to notify the caller who failed to reach a desired callee
when the callee becomes available to receive a call.
To c o nfig ure c a ll c o m ple tio n via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->O the rs->C a ll C o m ple tio n.
2.
Press
or
, or the Switc h soft key to select Ena b le d from the C a ll C o m ple tio n
field.
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Call completion is configurable via web user interface at the path Fe a ture s->G e ne ra l
Info rm a tio n.
To use c a ll c o m ple tio n:
When the called party is busy, the following prompt will appear on the LCD screen of
the phone:
1.
Press the O K soft key, the phone returns to the idle screen and call completion is
activated.
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Basic Call Features
2.
When the called party becomes idle, the LCD screen prompts the following:
3.
Press the O K soft key to redial the number.
Call completion is not available on all servers. For more information, contact your system
administrator.
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You can press a call return key to place a call back to the last incoming call.
To c o nfig ure a c a ll re turn ke y via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select a desired DSS key.
3.
Press
or
, or the Switc h soft key to select Ke y Eve nt from the Type field.
4.
Press
or
, or the Switc h soft key to select C a ll Re turn from the Ke y Eve nt
field.
5.
(Optional.) Enter a string that will appear on the LCD screen in the La b e l field.
6.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Call return key is configurable via web user interface at the path DSSKe y ->Line ke y .
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User Guide for the SIP-T48G IP Phone
%CNN/WVG
You can mute the microphone of the active audio device during an active call, and
then the other party cannot hear you.
To m ute a c a ll:
1.
Press
during an active call.
The LCD screen indicates that the call is on mute. The mute key LED illuminates solid
red when the call is on mute.
To un- m ute a c a ll:
1.
Press
again to un-mute the call.
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You can place an active call on hold. Only one active call can be in progress at any
time. Other calls can be made and received while placing the original call on hold.
When you place a call on hold, your IP PBX may play music on hold to the other party
while waiting.
To pla c e a c a ll o n ho ld:
1.
Press
or the Ho ld soft key during a call.
The LCD screen indicates that the call is on hold.
100
Basic Call Features
The line key LED flashes green. The phone will beep softly every 30 seconds to remind
you that you still have a call on hold.
To re sum e a he ld c a ll:
1.
Press
or the Re sum e soft key.
Multiple C a lls o n Ho ld:
If multiple calls are placed on hold, do one of the following:
- Press
or
to switch between the calls, and then press the Re sum e soft key to
retrieve the desired call.
- Press the corresponding line key to retrieve the call.
If more than two calls are on hold, a numbered prompt appears on the LCD screen, for
example "2/4", indicating that this is the second call out of four calls.
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You can use DND to reject incoming calls automatically on the phone. Callers will
receive a busy message.
You can enable/disable DND for the phone system, or you can customize DND for
each or all accounts. Two DND modes:
z Pho ne
(default): DND is effective for the phone system.
z C usto m :
DND can be configured for each or all accounts.
You can receive incoming calls from authorized numbers when DND is enabled.
To c o nfig ure the DND m o de via we b use r inte rfa c e :
1.
Click on Fe a ture s->Fo rwa rd & DND.
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User Guide for the SIP-T48G IP Phone
No te
2.
In the DND block, mark the desired radio box in the Mo de field.
3.
Click C o nfirm to accept the change.
DND mode is configurable via web user interface only.
To a c tiva te DND in pho ne m o de :
1.
Press the DND soft key when the phone is idle.
The
icon on the idle screen indicates that DND is enabled.
Incoming calls will be rejected automatically and "n Ne w Misse d C a ll(s) " ("n"
indicates the number of the missed calls) will appear on the LCD screen.
To a c tiva te DND in c usto m m o de fo r a spe c ific a c c o unt:
1.
102
Press the DND soft key when the phone is idle.
Basic Call Features
The LCD screen displays a list of accounts on the phone.
2.
Press
or
to select the desired account.
3.
Press
or
soft key to select O n to activate DND.
4.
Press the Sa ve soft key to accept the change.
The
to
icon appears on the idle screen, and the associated line icon changes
Incoming calls on the specific line will be rejected automatically, and the LCD
screen will prompt "n Ne w Misse d C a ll(s) " ("n" indicates the number of the missed
calls).
To a c tiva te DND in c usto m m o de fo r a ll a c c o unts:
1.
Press the DND soft key when the phone is idle.
The LCD screen displays a list of accounts registered on the phone.
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User Guide for the SIP-T48G IP Phone
2.
Press the All O n soft key to activate DND for all accounts.
3.
Press the Sa ve soft key to accept the change.
The
icon appears on the idle screen, and all line icons change to
Incoming calls will be rejected automatically, and the LCD screen will prompt "n
Ne w Misse d C a ll(s) " ("n" indicates the number of the missed calls).
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The prompt message displays only if Missed Call Log for the line is enabled. Missed call
log is configurable via web user interface at the path Ac c o unt- >Ba sic .
Do not disturb is local to the phone, and may be overridden by the server settings. For
more information, contact your system administrator.
To c o nfig ure the DND a utho rize d num b e rs via we b use r inte rfa c e :
1.
Click on Fe a ture s->Fo rwa rd & DND.
2.
Select Ena b le d from the pull-down list of DND Em e rg e nc y .
3.
Enter the numbers in the DND Autho rize d Num b e rs field.
For multiple numbers, enter â,â between every two numbers.
104
Basic Call Features
Click C o nfirm to accept the change.
4.
When DND is enabled on the phone, the phone can still receive incoming calls from the
numbers specified in the DND Autho rize d Num b e rs field.
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DND authorized number is configurable via web user interface only.
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You can configure your phone to forward incoming calls to another party by the static
forwarding. You can also forward calls while your phone is ringing, refer to the dynamic
forwarding.
Sta tic Fo rwa rding
Three types of static forwarding:
z Alwa ys
z Busy
z No
Fo rwa rd : Incoming calls are immediately forwarded.
Fo rwa rd : Incoming calls are immediately forwarded if the phone is busy.
Answe r Fo rwa rd : Incoming calls are forwarded if not answered after a period of
time.
You can enable/disable call forward for the phone system, or you can customize call
forward for each or all accounts. Two call forward modes:
z Pho ne
(default): Call forward is effective for the phone system.
z C usto m :
Call forward can be configured for each or all accounts.
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User Guide for the SIP-T48G IP Phone
To c o nfig ure the c a ll fo rwa rd m o de via we b use r inte rfa c e :
No te
1.
Click on Fe a ture s->Fo rwa rd & DND.
2.
In the Fo rwa rd block, mark the desired radio box in the Mo de field.
3.
Click C o nfirm to accept the change.
Call forward mode is configurable via web user interface only.
To e na b le c a ll fo rwa rd in pho ne m o de :
1.
Press Me nu->C a ll Fe a ture s->C a ll Fo rwa rd .
2.
Press
or
to select the desired forwarding type, and then press the Ente r soft
key.
3.
Depending on your selection:
a.) If you select Alwa ys Fo rwa rd :
1) Press
or
, or the Switc h soft key to select Ena b le d from the Alwa ys
Fo rwa rd field.
2) Enter the destination number you want to forward all incoming calls to in
the Fo rwa rd To field.
3) (Optional.) Enter the always forward on code or off code respectively in
the O n C o de or O ff C o de field.
106
Basic Call Features
b.) If you select Busy Fo rwa rd:
1) Press
or
, or the Switc h soft key to select Ena b le d from the Busy
Fo rwa rd field.
2) Enter the destination number you want to forward incoming calls to when
the phone is busy in the Fo rwa rd To field.
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User Guide for the SIP-T48G IP Phone
3) (Optional.) Enter the busy forward on code or off code respectively in the
O n C o de or O ff C o de field.
c.) If you select No Answe r Fo rwa rd :
1) Press
or
, or the Switc h soft key to select Ena b le d from the No
Answe r Fo rwa rd field.
2) Enter the destination number you want to forward unanswered incoming
calls to in the Fo rwa rd To field.
3) Press
or
, or the Switc h soft key to select the ring time to wait
before forwarding from the Afte r Ring Tim e field.
The default ring time is 12 seconds.
4) (Optional.) Enter the no answer forward on code or off code respectively in
the O n C o de or O ff C o de field.
4.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
The
icon on the idle screen indicates the call forward is enabled.
To e na b le c a ll fo rwa rd in c usto m m o de :
1.
Press Me nu->C a ll Fe a ture s->C a ll Fo rwa rd .
2.
Press
or
to select the desired account, and then press the Ente r soft key.
3.
Press
or
to select the desired forwarding type, and then press the Ente r soft
key.
4.
108
Depending on your selection:
Basic Call Features
a.) If you select Alwa ys Fo rwa rd , you can enable it for a specific account.
1) Press
or
, or the Switc h soft key to select Ena b le d from the Alwa ys
Fo rwa rd field.
2) Enter the destination number you want to forward all incoming calls to in
the Fo rwa rd To field.
3) (Optional.) Enter the always forward on code or off code respectively in
the O n C o de or O ff C o de field.
You can also enable always forward for all accounts. After always forward was
enabled for a specific account, do the following:
1) Press
or
to highlight the Alwa ys Fo rwa rd field.
2) Press the All Line s soft key.
The LCD screen prompts âCopy to all lines?â.
3) Press the O K soft key to accept the change or the C a nc e l soft key to
cancel.
b.) If you select Busy Fo rwa rd , you can enable it for a specific account.
1) Press
or
, or the Switc h soft key to select Ena b le d from the Busy
Fo rwa rd field.
2) Enter the destination number you want to forward incoming calls to when
the phone is busy in the Fo rwa rd To field.
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User Guide for the SIP-T48G IP Phone
3) (Optional.) Enter the busy forward on code or off code respectively in the
O n C o de or O ff C o de field.
You can also enable busy forward for all accounts. After busy forward was
enabled for a specific account, do the following:
1) Press
or
to highlight the Busy Fo rwa rd field.
2) Press the All Line s soft key.
The LCD screen prompts âCopy to all lines?â.
3) Press the O K soft key to accept the change or the C a nc e l soft key to
cancel.
c.) If you select No Answe r Fo rwa rd , you can enable it for a specific account.
1) Press
or
, or the Switc h soft key to select Ena b le d from the No
Answe r Fo rwa rd field.
2) Enter the destination number you want to forward unanswered incoming
calls to in the Fo rwa rd To field.
3) Press
or
, or the Switc h soft key to select the ring time to wait
before forwarding from the Afte r Ring Tim e field.
The default ring time is 12 seconds.
110
Basic Call Features
4) (Optional.) Enter the no answer forward on code or off code respectively in
the O n C o de or O ff C o de field.
You can also enable no answer forward for all accounts. After no answer
forward was enabled for a specific account, do the following:
1) Press
or
to highlight the No Answe r Fo rwa rd field.
2) Press the All Line s soft key.
The LCD screen prompts âCopy to all lines?â.
3) Press the O K soft key to accept the change or the C a nc e l soft key to
cancel.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
5.
The
icon appears on the idle screen, and the associated line icon changes to
Call forward is configurable via web user interface at the path Fe a ture s->Fo rwa rd &
DND.
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You can also enter the SIP URL or IP address in the Fo rwa rd To field. For more information
on using the SIP URL or IP address, refer to Placing Calls on page 82.
Call forward is local to the phone, and may be overridden by the server settings. Call
forward on code or off code may be different between servers. For more information,
contact your system administrator.
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User Guide for the SIP-T48G IP Phone
To disa b le c a ll fo rwa rd in pho ne m o de :
Do one of the following:
- Press
when the phone is idle.
- Press Me nu->C a ll Fe a ture s->C a ll Fo rwa rd .
Press
or
to select the desired forwarding type, then press the Ente r soft
or
, or the Switc h soft key to select Disa b le d to disable the call
key.
Press
forward.
Press the Sa ve soft key to accept the change.
To disa b le c a ll fo rwa rd in c usto m m o de fo r a spe c ific a c c o unt:
1.
Press Me nu->C a ll Fe a ture s->C a ll Fo rwa rd or press
when the phone is idle.
2.
Press
or
to select the desired account, then press the Ente r soft key.
3.
Press
or
to select the desired forwarding type, then press the Ente r soft key.
4.
Press
or
, or the Switc h soft key to select Disa b le d to disable the call
forward.
5.
Press the Sa ve soft key to accept the change.
Dyna m ic Fo rwa rding
To fo rwa rd a n inc o m ing c a ll to a no the r pa rty:
1.
When the phone is ringing, press the Fo rwa rd soft key.
2.
Enter the number you want to forward the incoming call to.
3.
Press
, or the Se nd soft key.
The LCD screen prompts a call forward message.
112
Basic Call Features
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You can transfer a call to another party in one of the three ways:
z Blind
Tra nsfe r: Transfer a call directly to another party without consulting.
z Se m i- Atte nde d
z Atte nde d
Tra nsfe r: Transfer a call when the target phone is ringing.
Tra nsfe r: Transfer a call with prior consulting.
To pe rfo rm a b lind tra nsfe r:
1.
Press
or the Tra nsfe r soft key during a call.
2.
Enter the number you want to transfer the call to.
3.
Press
to complete the transfer.
Then the call is connected to the number to which you are transferring.
To pe rfo rm a se m i- a tte nde d tra nsfe r:
1.
Press
or the Tra nsfe r soft key during a call.
2.
Do one of the following:
- Press the Dire c to ry soft key, and then select Lo c a l Dire c to ry . Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 39 for more information).
- Press the Dire c to ry soft key, and then select Lo c a l C a lllo g . Select the desired list and
press
or
to select the entry (Directory should be configured in advance.
Refer to Directory on page 39 for more information).
Press the Dire c to ry soft key, and then select Re m o te Pho ne Bo o k. Select the desired
group and search for the contact (Directory should be configured in advance.
Refer to Directory on page 39 and Remote PhoneBook on page 55 for more
information).
3.
Press
or
to dial out.
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User Guide for the SIP-T48G IP Phone
4.
Press
ringback.
114
or the Tra nsfe r soft key to complete the transfer when receiving
Basic Call Features
To pe rfo rm a n a tte nde d tra nsfe r:
1.
Press
or the Tra nsfe r soft key during a call.
2.
Do one of the following:
Enter the number you want to transfer the call to.
- Press the Dire c to ry soft key, and then select Lo c a l Dire c to ry . Select the desired group
and search for the contact (Directory should be configured in advance. Refer to
Directory on page 39 for more information).
- Press the Dire c to ry soft key, and then select Lo c a l C a lllo g . Select the desired list and
press
or
to select the entry (Directory should be configured in advance.
Refer to Directory on page 39 for more information).
Press the Dire c to ry soft key, and then select Re m o te Pho ne Bo o k. Select the desired
group and search for the contact (Directory should be configured in advance.
Refer to Directory on page 39 and Remote PhoneBook on page 55 for more
information).
3.
Press
or
to dial out.
4.
After the party answers the call, press
or the Tra nsfe r soft key to complete the
transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the C a nc e l soft
key.
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You can enable or disable call waiting on the phone. If call waiting is enabled, you can
receive another call when there is an active call on the phone. Otherwise, another
incoming call is automatically rejected by the phone with a busy message when there
is an active call on the phone. You can also enable or disable the phone to play a
warning tone when receiving another call.
To c o nfig ure c a ll wa iting via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->C a ll Wa iting .
2.
Press
or
, or the Switc h soft key to select Ena b le d from the C a ll Wa iting
or
, or the Switc h soft key to select Ena b le d from the Pla y To ne field.
field.
3.
Press
115
User Guide for the SIP-T48G IP Phone
4.
(Optional.) Enter the call waiting on code or off code respectively in the O n C o de
or O ff C o de field.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Call waiting is configurable via web user interface at the path Fe a ture s- >G e ne ra l
Info rm a tio n.
%QPHGTGPEG
You can create a conference with two parties using the phoneâs local conference. You
can create a conference between an active call and a call on hold by pressing the
Conference soft key. The SIP-T48G also supports network conference.
Network conference is not available on all servers. For more information, contact your
system administrator.
No te
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The SIP-T48G IP phone supports up to 3 parties (including yourself) in a conference call.
This is the default method of conference called Local Conference.
To se t up a lo c a l c o nfe re nc e c a ll:
1.
Place a call to the first party.
2.
When the first party answers the call, press the C o nfe re nc e soft key to place a new
call.
The active call is placed on hold.
3.
116
Enter the number of the second party and press
, or the Se nd soft key.
Basic Call Features
4.
When the second party answers the call, press the C o nfe re nc e soft key again to
join all parties in the conference.
To jo in two c a lls in a c o nfe re nc e :
1.
Place two calls using two different accounts on the phone (for example, place the
first call using account 1, and then place the second call using account 2).
2.
Press
or
to select the call for conference and make sure the call is active
(for example, select the call on account 1).
3.
Press the C o nfe re nc e soft key to join the two calls in the conference on the
selected account.
During the c o nfe re nc e c a ll, yo u c a n do the fo llo wing :
Press
or the Ho ld soft key to place the conference on hold.
Press the Split soft key to split the conference call into two individual calls.
Press the Ma na g e soft key, and then press
or
to select the desired party:
- Press the Fa r Mute soft key to forbid the party from speaking.
- Press the Re m o ve soft key to remove the party from the conference call.
- Press the Ba c k soft key to return to the previous interface.
Press
to mute the conference call.
Press the End C a ll soft key to drop the conference call.
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You can use network conference feature on the SIP-T48G IP phone to conduct a
conference with multiple participants.
This feature allows you to perform the following:
z Join
two calls together into a conference call.
z Invite
another party into an active conference call.
To use this feature, contact your system administrator for the network conference URI in
117
User Guide for the SIP-T48G IP Phone
advance.
To c o nfig ure ne two rk c o nfe re nc e via we b use r inte rfa c e :
1.
Click on Ac c o unt->Adva nc e d .
2.
Select Ne two rk C o nfe re nc e from the pull-down list of C o nfe re nc e Type .
3.
Enter the conference URI (e.g., conference@example.com) in the C o nfe re nc e URI
field.
4.
Click C o nfirm to accept the change.
Network conference is configurable via web user interface only.
No te
To se t up a ne two rk c o nfe re nc e c a ll:
1.
Place a call to the first party.
2.
Press the C o nfe re nc e soft key to place a new call.
The active call is placed on hold.
3.
4.
Enter the number of the second party and press
, or the Se nd soft key.
When the second party answers the call, press the C o nfe re nc e soft key to add the
second party to the conference.
5.
Press the C o nfe re nc e soft key to place a new call.
The conference is placed on hold.
6.
Enter the number of the new party and then press
7.
When the new party answers the call, press the C o nfe re nc e soft key to add the new
party to the conference.
118
, or the Se nd soft key.
Basic Call Features
8.
Repeat steps 5 to 7 until you have added all intended parties.
The procedures to set up a network conference call on specific servers may be different
from introduced above. Contact your system administrator for more information.
%CNN2CTM
You can use call park to place a call on hold, and then retrieve the call from another
phone in the system (for example, a phone in another office or conference room). You
can park an active call by pressing the call park key on the phone. If the call is parked
successfully, the response is either a voice prompt confirming that the call was parked,
or a visible prompt on the LCD screen.
Call park is not available on all servers. Contact your system administrator for more
information.
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To c o nfig ure a c a ll pa rk ke y via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
3.
Press
or
, or the Switc h soft key to select Ke y Eve nt from the Type field.
4.
Press
or
, or the Switc h soft key to select C a ll Pa rk from the Ke y Eve nt field.
5.
Press
or
, or the Switc h soft key to select the desired line from the Ac c o unt
ID field.
6.
Enter the call park code in the Va lue field.
7.
(Optional.) Enter the string that will appear on the LCD screen in the La b e l field.
8.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Call park key is configurable via web user interface at the path DSSKe y- >Line Ke y .
To use c a ll pa rk:
1.
User on phone A places a call to phone B.
2.
User on phone A wants to take the call in a conference room for privacy, then
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User Guide for the SIP-T48G IP Phone
presses the call park key on phone A.
3.
User on phone A walks to an available conference room where the phone is
designated as phone C. The user dials the call park retrieve code to retrieve the
parked call.
The system establishes call between phone C and B.
The call park code and call park retrieve code are predefined on the system server.
Contact your system administrator for more information.
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If the parked call is not retrieved within a period of time assigned by the system, the
phone performing call park feature will receive call back.
%CNN2KEMWR
You can use call pickup to answer someone elseâs incoming call on the phone. The
SIP-T48G IP phone supports directed call pickup and group call pickup. Directed call
pickup is used for picking up a call that is ringing at a specific phone number. Group
call pickup is used for picking up a call that is ringing at any phone number in the group.
The pickup group should be predefined, contact your system administrator for more
information.
You can pick up an incoming call by using the DPic kup /G Pic kup soft key. To use call
pickup, you need to configure the call pickup code beforehand on a global or per-line
basis via web user interface.
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If there are many incoming calls at the same time, pressing the G Pic kup soft key on the
phone will pick up the call that rings first.
Dire c te d C a ll Pic kup
To e na b le dire c te d c a ll pic kup a nd c o nfig ure the dire c te d c a ll pic kup c o de o n a
g lo b a l b a sis via we b use r inte rfa c e :
120
1.
Click on Fe a ture s->C a ll Pic kup .
2.
Select Ena b le d from the pull-down list of Dire c te d C a ll Pic kup .
3.
Enter the directed call pickup code in the Dire c te d C a ll Pic kup C o de field.
Basic Call Features
4.
Click C o nfirm to accept the change.
To c o nfig ure the dire c te d c a ll pic kup c o de o n a pe r- line b a sis via we b use r inte rfa c e :
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
4.
Enter the directed call pickup code in the Dire c te d C a ll Pic kup C o de field.
5.
Click C o nfirm to accept the change.
To pic k up a c a ll dire c tly:
1.
Pick up the handset.
2.
The DPic kup soft key appears on the LCD screen.
3.
Press the DPic kup soft key on your phone when a phone receives an incoming call.
4.
Enter the phone number which receives an incoming call.
5.
Press the DPic kup soft key again.
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User Guide for the SIP-T48G IP Phone
The call is answered on your phone.
You can also configure a DSS key as a directed pickup key via phone user interface or
web user interface. You can pick up a call by pressing the directed pickup key directly.
G ro up C a ll Pic kup
To e na b le the g ro up c a ll pic kup a nd c o nfig ure the g ro up c a ll pic kup c o de o n a g lo b a l
b a sis via we b use r inte rfa c e :
1.
Click on Fe a ture s->C a ll Pic kup .
2.
Select Ena b le d from the pull-down list of G ro up C a ll Pic kup .
3.
Enter the group call pickup code in the G ro up C a ll Pic kup C o de field.
4.
Click C o nfirm to accept the change.
To c o nfig ure the g ro up c a ll pic kup c o de o n a pe r- line b a sis via we b use r inte rfa c e :
122
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
Basic Call Features
4.
Enter the group call pickup code in the G ro up C a ll Pic kup C o de field.
5.
Click C o nfirm to accept the change.
To pic k up a c a ll in the g ro up:
1.
Pick up the handset.
2.
The G Pic kup soft key appears on the LCD screen.
3.
Press the G Pic kup soft key on your phone when a phone in the group receives an
incoming call.
The call is answered on your phone.
You can also configure a DSS key as group pickup key via phone user interface or web
user interface. You can pick up a call by pressing the group pickup key directly.
No te
The directed call pickup code and group call pickup code are predefined on the
system server. Contact your system administrator for more information.
The call pickup code configured on a per-line basis takes precedence over that
configured on a global basis.
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User Guide for the SIP-T48G IP Phone
#PQP[OQWU%CNN
You can use anonymous call to block the identity and phone number from showing up
to the called party when you call someone. For example, you want to call to consult
some of the services, but donât want to be harassed. Anonymous call is configurable on
a per-line basis. You can also configure the phone to send anonymous code to the
server to activate/deactivate anonymous call on the server side.
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Anonymous call is not available on all servers. Contact your system administrator for the
anonymous call on code and off code.
To c o nfig ure a no nym o us c a ll via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->Ano nym o us.
2.
Select the desired line and then press Ente r soft key.
3.
Press
or
, or the Switc h soft key to select Ena b le d from the Se nd
Ano nym o us field.
4.
(Optional.) Press
or
, or the Switc h soft key to select the desired value from
the Ano nym o us C o de field.
5.
(Optional.) Enter the anonymous call on code in the O n C o de field.
6.
(Optional.) Enter the anonymous call off code in the O ff C o de field.
7.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Anonymous call is configurable via web user interface at the path Ac c o unt->Ba sic .
To pla c e a n a no nym o us c a ll:
1.
124
Using the specific line on the phone to place a call to phone B.
Basic Call Features
The LCD screen of phone B prompts an incoming call from anonymity.
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You can use anonymous call rejection to reject incoming calls from anonymous callers.
Anonymous call rejection automatically rejects incoming calls from callers who
deliberately block their identities and numbers from showing up. Anonymous call
rejection is configurable on a per-line basis.
To c o nfig ure a no nym o us c a ll re je c tio n via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->Ano nym o us.
2.
Select the desired line and then press Ente r soft key.
3.
Press
or
to scroll to the Ano nym o us Re je c tio n field.
4.
Press
or
, or the Switc h soft key to select Ena b le d from the Ano nym o us
Re je c tio n field.
5.
(Optional.) Enter the anonymous call rejection on code in the O n C o de field.
6.
(Optional.) Enter the anonymous call rejection off code in the O ff C o de field.
7.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Anonymous call rejection is configurable via web user interface at the path
Ac c o unt->Ba sic .
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User Guide for the SIP-T48G IP Phone
126
Advanced Phone Features
#FXCPEGF2JQPG(GCVWTGU
This chapter provides operating instructions for the advanced features of the SIP-T48G IP
phone. Topics include:
z Busy
Lamp Field (BLF)
z Call
Recording
z Hot
Desking
z Intercom
z Multicast
z Music
Paging
on Hold
z Automatic
Call Distribution (ACD)
z Messages
If you require additional information or assistance with your new phone, contact your
system administrator.
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You can use BLF to monitor a specific line for status changes on the phone. For example,
you can configure a BLF key on the phone for monitoring the status of a friendâs line
(busy or idle). The BLF key LED illuminates solid red when the friendâs line is in use. For
more information on BLF key LED indications, refer to LED Instructions on page 8.
You can press a BLF key to dial out the monitored phone number when the monitored
line is idle. You can receive a visual and an audio alert (if enabled), and also pick up
the call when the monitored line receives an incoming call. For more information,
contact your system administrator.
To c o nfig ure a BLF ke y via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
3.
Press
or
4.
Press
or
, or the Switc h soft key to select BLF from the Type field.
, or the Switc h soft key to select the desired line from the Ac c o unt
ID field.
5.
Enter the phone number or extension you want to monitor in the Va lue field.
6.
(Optional.) Enter the string that will appear on the LCD screen in the La b e l field.
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User Guide for the SIP-T48G IP Phone
7.
(Optional.) Enter the pickup code in the Exte nsio n field.
8.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
BLF key is configurable via web user interface at the path DSSKe y ->Line Ke y .
You can enable audio alert for BLF pickup on the phone. This allows the monitoring
phone to play a warning tone when the monitored line receives an incoming call. You
can also enable visual alert for BLF pickup on the phone. This allows the LCD screen of
the monitoring phone to display the caller ID when the monitored line receives an
incoming call.
To e na b le visua l a nd a udio a le rt via we b use r inte rfa c e :
No te
128
1.
Click on Fe a ture s->C a ll Pic kup .
2.
Select Ena b le d from the pull-down list of Visua l Ale rt fo r BLF Pic kup .
3.
Select Ena b le d from the pull-down list of Audio Ale rt fo r BLF Pic kup .
4.
Click C o nfirm to accept the change.
Visual and audio alerts are configurable via web user interface only.
Advanced Phone Features
When the monitored line receives an incoming call, the followings occur on the phone:
z The
phone plays a warning tone (if enabled).
z The
BLF key LED flashes red.
z The
caller ID appears on the LCD screen (if enabled).
In the following figure, the LCD screen shows an incoming call from 3606 on the
monitored line.
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If your phone is locked and the type of the keypad lock is configured as Func tio n Ke ys or
All Ke ys, you cannot use the Pic kup , Dia l, Ne wC a ll and C a nc e l soft keys until unlocked.
When there is an active call on the IP phone, you can transfer the active call to the
monitored phone number directly by pressing the BLF key. The phone transfers the
active call differently depending on the transfer mode via DSS key. For more
information on performing call transfer, refer to Call Transfer on page 113.
To c o nfig ure the tra nsfe r m o de via DSS ke y via we b use r inte rfa c e :
1.
Click on Fe a ture s->Tra nsfe r.
2.
Select the desired transfer mode from the pull-down list of Tra nsfe r Mo de Via Dsske y .
Depending on your selection:
If you select Blind Tra nsfe r, press the BLF key to blind transfer the call to the monitored
phone number.
If you select Atte nde d Tra nsfe r, press the BLF key to dial out the monitored phone
number. Then you can perform the attended or semi-attended transfer.
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User Guide for the SIP-T48G IP Phone
If you select Ne w C a ll, press the BLF key to place a new call to the monitored user.
3.
Click C o nfirm to accept the change.
Transfer mode via DSS key is configurable via web user interface only.
No te
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You can record calls by pressing a record key on the phone. The SIP-T48G IP phone
supports record and URL record.
Two ways of call recording:
z Re c o rd :
The phone sends SIP INFO message containing a specific header âRecord:
on/offâ to trigger a recording.
z URL Re c o rd :
The phone sends HTTP URL request to trigger a recording. Contact your
system administrator for the predefined URL.
No te
Call record is not available on all servers. Contact your system administrator for more
information.
To c o nfig ure a re c o rd ke y via pho ne use r inte rfa c e :
130
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
3.
Press
or
, or the Switc h soft key to select Ke y Eve nt from the Type field.
4.
Press
or
, or the Switc h soft key to select Re c o rd from the Ke y Eve nt field.
Advanced Phone Features
5.
(Optional.) Enter a string that will appear on the LCD screen in the La b e l field.
6.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
To c o nfig ure a URL re c o rd ke y via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
3.
Press
4.
(Optional.) Enter a string that will appear on the LCD screen in the La b e l field.
5.
Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the URL Re c o rd field.
6.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
or
, or the Switc h soft key to select URL Re c o rd from the Type field.
Record and URL record key are configurable via web user interface at the path
DSSKe y ->Line Ke y .
The Re c o rd a nd URL Re c o rd ke ys c o ntro l the re c o rding , a nd a re a va ila b le :
z During
z When
an active call
calls are on hold or mute
z During
a blind or attended transfer
z During
a conference call
z When
the phone prompts you to answer an incoming call
The Re c o rd a nd URL Re c o rd ke ys a re no t a va ila b le whe n:
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User Guide for the SIP-T48G IP Phone
z There
z You
are no connected calls on your phone
place a new call
To re c o rd a c a ll:
1.
Press the Record or URL Record key during a call.
If the recording starts successfully, the recording icon will appear on the LCD screen
and the Record or URL Record key LED will flash green.
2.
Press the Record or URL Record key again to stop recording.
The recording icon disappears from the LCD screen and the Record or URL Record
key LED goes out.
Recording status indications you need to know:
C irc um sta nc e
Ic o ns o n the LC D sc re e n
A recording is started
appears on the LCD screen
A recording cannot be started
appears for 1 second
A recording cannot be
appears for 1 second, then goes back
The recording box is full
appears for 1 second
The call cannot be recorded
appears for 1 second
You can listen to the recordings stored on your server system. For example, you can dial
an access code to listen to the recordings.
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The way in which you listen to the recordings may be different on different servers.
Contact your system administrator for more information.
*QV&GUMKPI
Hot desking originates from the definition of being the temporary physical occupant of
a work station or surface by a particular employee. A primary motivation for hot desking
is cost reduction. This feature is regularly used in places where not all the employees are
in the office at the same time, or not in the office for very long at all, which means
actual personal offices would be often vacant, consuming valuable space and
resources.
You can use hot desking on the SIP-T48G IP phone to log out of the existing accounts
and then log into a new account. As a result, many users can share the phone resource
in different time. To use this feature, you need to configure a hot desking key in
advance.
No te
132
Hot desking is not available on all servers. Contact your system administrator for more
information.
Advanced Phone Features
To c o nfig ure a ho t de sking ke y via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
3.
Press
or
, or the Switc h soft key to select Ke y Eve nt from the Type field.
4.
Press
or
, or the Switc h soft key to select Ho t De sking from the Ke y Eve nt
field.
5.
(Optional.) Enter a string that will appear on the LCD screen in the La b e l field.
6.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Hot desking key is configurable via web user interface at the path DSSKe y ->Line Ke y .
To use ho t de sking :
1.
Press the hot desking key when the phone is idle.
The LCD screen prompts the following warning:
2.
Press the O K soft key, registration configurations of all accounts on the phone will
be cleared immediately.
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User Guide for the SIP-T48G IP Phone
The login wizard will be shown as below:
3.
Enter the login information in each field.
4.
Press the Sa ve soft key to login or the Ba c k soft key to cancel.
+PVGTEQO
Intercom is a useful feature in an office environment to quickly connect with the
operator or the secretary. You can press the intercom key to automatically connect
with a remote extension for outgoing intercom calls, and the remote extension will
automatically answer the incoming intercom calls.
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Intercom is not available on all servers. Contact your system administrator for more
information.
1WVIQKPI+PVGTEQO%CNNU
To c o nfig ure a n inte rc o m ke y via pho ne use r inte rfa c e :
134
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
3.
Press
4.
Select the desired line from the Ac c o unt ID field.
5.
(Optional.) Enter the string that will appear on the LCD screen in the La b e l field.
or
, or the Switc h soft key to select Inte rc o m from the Type field.
Advanced Phone Features
6.
Enter the remote extension number in the Va lue field.
7.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Intercom key is configurable via web user interface at the path DSSKe y- >Line Ke y .
To pla c e a n inte rc o m c a ll:
1.
Press the intercom key when the phone is idle.
The phone is automatically connected to the extension specified in the Va lue field.
2.
Press the intercom key again or the C a nc e l soft key to end the intercom call.
+PEQOKPI+PVGTEQO%CNNU
The SIP-T48G IP phone supports automatically to answer an incoming intercom call by
default. The phone automatically plays a warning tone when it receives an incoming
intercom call. In addition, you can enable the phone to mute the microphone when it
automatically answers an incoming intercom call. You can also enable the phone to
automatically answer an incoming intercom call while there is already an active call on
the phone. The active call is placed on hold.
Intercom features you need to know:
Inte rc o m Fe a ture
Accept Intercom
Intercom Mute
Warning Tone
De sc riptio n
Enable or disable the IP phone to automatically
answer an incoming intercom call.
Enable or disable the microphone on the IP phone
for intercom calls.
Enable or disable the IP phone to play a warning
tone when it receives an incoming intercom call.
Enable or disable the IP phone to automatically
Intercom Barge
answer an incoming intercom call while there is
already an active call on the phone.
To c o nfig ure inte rc o m fe a ture s via pho ne use r inte rfa c e :
135
User Guide for the SIP-T48G IP Phone
1.
Press Me nu->C a ll Fe a ture s->Inte rc o m .
2.
Make the desired changes.
3.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
These specific parameters are configurable via web user interface at the path
Fe a ture s->Inte rc o m .
Ac c e pt Inte rc o m
You can enable or disable the phone to automatically answer an incoming intercom
call. If Accept Intercom is enabled, the phone automatically answers an incoming
intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls
and sends a busy message to the caller. Accept Intercom is enabled by default.
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Your administrator can set a period of delay time before the phone automatically
answers intercom calls. Contact your system administrator for more information.
Inte rc o m Mute
You can mute or un-mute the microphone on the phone for intercom calls
automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls.
If Intercom Mute is disabled, the microphone works for intercom calls. Intercom Mute is
disabled by default.
Wa rning To ne
You can enable or disable the phone to play a warning tone when receiving an
intercom call. If Warning Tone is enabled, the phone plays a warning tone before
answering the intercom call. If Warning Tone is disabled, the phone automatically
answers the intercom call without warning. Warning Tone is enabled by default.
Inte rc o m Ba rg e
You can enable or disable the phone to automatically answer an incoming intercom
call while there is already an active call on the phone. If Intercom Barge is enabled, the
phone automatically answers the intercom call and places the active call on hold. If
Intercom Barge is disabled, the phone handles an incoming intercom call like a waiting
call. Intercom Barge is disabled by default.
136
Advanced Phone Features
/WNVKECUV2CIKPI
You can use multicast paging to quickly and easily forward time sensitive
announcements out to people within the multicast group. You can configure a
multicast paging key on the phone, which allows you to send a Real Time Transport
Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP
signaling. You can configure the phone to receive an RTP stream from pre-configured
multicast listening address(es) without involving SIP signaling. You can specify up to 10
multicast listening addresses.
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To c o nfig ure a m ultic a st pa g ing ke y via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
3.
Press
or
, or the Switc h soft key to select Ke y Eve nt from the Type field.
4.
Press
or
, or the Switc h soft key to select Multic a st Pa g ing from the Ke y
Eve nt field.
5.
(Optional.) Enter the string that will appear on the LCD screen in the La b e l field.
6.
Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Va lue
field.
The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
7.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Multicast paging key is configurable via web user interface at the path DSSKe y ->Line
Ke y .
You can also configure the phone to use a default codec for sending multicast RTP
stream via web user interface.
To c o nfig ure a de fa ult c o de c fo r m ultic a st pa g ing via we b use r inte rfa c e :
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
137
User Guide for the SIP-T48G IP Phone
2.
Select the desired codec from the pull-down list of Multic a st C o de c .
The default codec is G722.
3.
No te
Click C o nfirm to accept the change.
If G722 codec is used for multicast paging, the LCD screen displays the icon
indicate that is providing high definition voice.
to
Default codec for multicast paging is configurable via web user interface only.
To se nd RTP stre a m :
1.
Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in
the local network then listens to the RTP on the preconfigured multicast address (IP:
Port). For both sending and receiving of the multicast RTP, there is no SIP signaling
involved.
The multicast paging key LED illuminates solid green.
The following figure shows a multicast RTP session on the phone:
138
Advanced Phone Features
No te
2.
Press the Ho ld soft key to place the current multicast RTP session on hold.
3.
Press the End C a ll soft key to cancel the multicast RTP session.
Multicast RTP is one way only from sender to the multicast address(es) (receiver). For
outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
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You can configure the phone to receive a Real Time Transport Protocol (RTP) stream
from the pre-configured multicast address(es) without involving SIP signaling. You can
specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge
and Paging Priority Active parameters configured via web user interface.
Pa g ing Ba rg e
Paging barge parameter defines the priority of the voice call in progress. If the priority
of an incoming multicast paging call is lower than that of the active call, it will be
ignored automatically. If Disabled is selected from the pull-down list of Paging Barge,
the voice call in progress takes precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field:
z1
to 10 : Define the priority of the active call, 1 with the highest priority, 10 with the
lowest.
z Disa b le d :
The voice call in progress shall take precedence over all incoming paging
calls.
Pa g ing Prio rity Ac tive
Paging priority active parameter decides how the phone handles incoming multicast
paging calls when there is already a multicast paging call on the phone. If enabled,
the phone will ignore incoming multicast paging calls with lower priorities, otherwise,
the phone will answer incoming multicast paging calls automatically and place the
previous multicast paging call on hold. If disabled, the phone will automatically ignore
all incoming multicast paging calls.
To c o nfig ure m ultic a st liste ning a ddre sse s via we b use r inte rfa c e :
1.
Click on Dire c to ry ->Multic a st IP.
2.
Select the desired value from the pull-down list of Pa g ing Ba rg e .
3.
Select the desired value from the pull-down list of Pa g ing Prio rity Ac tive .
4.
Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which
the phone listens for incoming RTP multicast in the Liste ning Addre ss field.
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User Guide for the SIP-T48G IP Phone
5.
Enter the label in the La b e l field. Label will appear on the LCD screen when
receiving the multicast RTP stream.
6.
No te
Click C o nfirm to accept the change.
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the
lowest.
Both the multicast paging sender and the receiver play a warning tone when
establishing a multicast paging call.
Multicast listening addresses are configurable via web user interface only.
/WUKEQP*QNF
Music on hold (MoH) is the business practice of playing recorded music to fill the silence
that would be heard by the party placed on hold. To use this feature, you should
specify a SIP URI pointing to a Music on Hold Server account. When a call is placed on
hold, the phone will send a SIP INVITE message to the Music on Hold Server account.
The Music on Hold Server account automatically answers to the SIP INVITE messages
and immediately plays audio from some source located anywhere (LAN, Internet) to
the held party. Contact your system administrator for the SIP URI.
To c o nfig ure m usic o n ho ld se rve r via we b use r inte rfa c e :
140
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
Advanced Phone Features
4.
Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Se rve r URI field.
5.
Click C o nfirm to accept the change.
When you have placed a call on hold, the held party can hear the music.
All involved parties cannot use encrypted RTP (SRTP).
No te
Music on hold server is configurable via web user interface only.
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ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T48G IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.
No te
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
To c o nfig ure a n AC D ke y via pho ne use r inte rfa c e :
1.
Press Me nu->C a ll Fe a ture s->DSS Ke ys.
2.
Select the desired DSS key.
3.
Press
or
, or the Switc h soft key to select AC D from the Type field.
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User Guide for the SIP-T48G IP Phone
142
Advanced Phone Features
4.
(Optional.) Enter the string that will appear on the LCD screen in the La b e l field.
5.
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
ACD key is configurable via web user interface at the path DSSKe y ->Line Ke y .
To lo g into the AC D syste m :
1.
Press the ACD key when the phone is idle.
The LCD screen prompts you the following information:
Use r ID: the identity used to log into the queue.
Pa sswo rd : the password used to log into the queue.
2.
No te
Press the Lo g in soft key to log into.
Contact your system administrator for the User ID and Password to access the ACD
system.
After configuring an ACD key, you can press the ACD key to log into the ACD system.
After logging in, you are ready to receive calls from the ACD system. You can press the
ACD key to show your current ACD user status. You can press the
Ava ila b le /Una va ila b le soft key to change your ACD user status. ACD user status
synchronizes on both IP phone and ACD system.
When you set the ACD user status to be available, the ACD key LED illuminates solid
green, and then the server begins distributing calls to your phone.
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User Guide for the SIP-T48G IP Phone
When you set the ACD user status to be unavailable, the ACD key LED flashes green,
and then the server temporarily stops distributing calls to your phone. To log out of the
ACD system, press the Lo g o ut soft key.
No te
It is recommended you configure no more than one ACD key per phone. At any time, at
most one ACD key can be in progress on your phone.
/GUUCIGU
5JQTV/GUUCIG5GTXKEG 5/5
You can send and receive text messages using the SIP-T48G IP phone. New text
messages can be indicated both acoustically and visually. When receiving a new text
message, the phone will play a warning tone. The power indicator LED will slow flash red,
and the LCD screen will prompt receiving new text messages with the number of
waiting messages (e.g., 1 New Text Message) and an icon.
No te
SMS is not available on all servers. Contact your system administrator for more
information.
To re a d a te xt m e ssa g e :
1.
144
Press Me nu->Me ssa g e s->Te xt Me ssa g e ->Inb o x .
Advanced Phone Features
2.
No te
Select the desired message and press the Vie w soft key.
If the phone prompts receiving new text messages, you can also press the Vie w soft key
to read the new messages directly.
To se nd a te xt m e ssa g e :
1.
Press Me nu->Me ssa g e s->Te xt Me ssa g e ->Ne w Me ssa g e .
2.
Compose the new text message. You can press the a b c soft key to change the
input mode.
3.
Press the Se nd soft key.
4.
(Optional.) Press
or
, or the Switc h soft key to select the desired account
from the Fro m field.
5.
Enter the number you want to send the message to in the To field.
6.
Press the Se nd soft key to send the message or the Ba c k soft key to cancel.
Sending a text message is configurable via web user interface at the path
Fe a ture s->SMS.
To re ply a te xt m e ssa g e :
1.
Press Me nu->Me ssa g e s->Te xt Me ssa g e ->Inb o x .
2.
Select the desired message and press the Re ply soft key.
3.
Compose the new text message. You can press the a b c soft key to change the
input mode.
4.
Press the Se nd soft key after completing the content.
To de le te a te xt m e ssa g e :
1.
Press Me nu->Me ssa g e s->Te xt Me ssa g e ->Inb o x (Se nt Bo x , O utb o x or Dra ftb o x ).
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User Guide for the SIP-T48G IP Phone
2.
Select the desired message and then press the O ptio n soft key.
3.
Select De le te to delete the desired message.
The LCD screen prompts "Delete the selected message".
4.
Press the O K soft key to delete this message or the C a nc e l soft key to cancel.
You can also delete all text messages by pressing the O ptio n soft key and then select
De le te All. For more information, refer to the above steps.
No te
146
You can also delete a specific message after retrieving by pressing the De le te soft key.
Advanced Phone Features
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You can leave voice mails for someone else on the SIP-T48G IP phone. You can also
listen to the voice mails stored in a centralized location. When receiving a new voice
mail, the phone will play a warning tone, and the power indicator LED will slow flash red.
The LCD screen will prompt receiving a new voice mail with the number of waiting
voice mails (e.g., New Voice Mail(1)) and an icon.
No te
Voice Mail is not available on all servers. Contact your system administrator for more
information.
To le a ve a vo ic e m a il:
You can leave a voice mail for someone else when he/she is busy or inconvenient to
answer the call. Follow the voice prompt from the system server to leave a voice mail,
and then hang up.
To c o nfig ure vo ic e m a il a c c e ss c o de s via pho ne use r inte rfa c e :
1.
Press Me nu->Me ssa g e s->Vo ic e Ma il->Se t Vo ic e Ma il.
2.
Press the navigation keys to highlight the account which you want to set.
3.
Press the 123 soft key to select the proper input mode and then enter the voice mail
access code (e.g., *97).
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User Guide for the SIP-T48G IP Phone
148
Advanced Phone Features
4.
No te
Press the Sa ve soft key to accept the change or the Ba c k soft key to cancel.
Voice mail access code must be predefined on the system server. Contact your system
administrator for the more information.
To liste n to the vo ic e m a ils:
1.
When the phone user interface prompts receiving new voice mails and the power
indicator LED slow flashes red, press
or the C o nne c t soft key to dial out the
voice mail access code.
2.
No te
Follow the voice prompt to listen to voice mails.
Before listening to voice mails, make sure the voice mail access code has been
configured.
When all new voice mails are retrieved, the power indicator LED will go out.
To vie w the vo ic e m a il via pho ne use r inte rfa c e :
1.
Press Me nu->Me ssa g e s->Vo ic e Ma il->Vie w Vo ic e Ma il.
The LCD screen displays the amount of new and old voice mails
2.
Select an account and then press the C o nne c t soft key to listen to voice mails.
/GUUCIG9CKVKPI+PFKECVQT /9+
The SIP-T48G IP phone supports MWI when receiving a new voice message. If someone
leaves you a voice mail, you will receive a message waiting indicator. MWI will be
indicated in three ways: a warning tone, an indicator message (including a voice mail
icon) on the LCD screen, and the power indicator LED slow flashes red. This will be
cleared when you retrieve all voice mails or delete them.
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User Guide for the SIP-T48G IP Phone
The MWI service is unsolicited for some servers, so the SIP-T48G IP phone only handles
the MWI messages sent from the server. But for other servers, the MWI service is solicited,
so the SIP-T48G IP phone must enable subscription for MWI.
No te
MWI service is not available on all servers. Contact your system administrator for more
information.
The MWI subscription parameters you need to know:
O ptio ns
Sub sc rib e fo r MWI
De sc riptio n
Enable or disable a subscription for MWI service.
Period of MWI subscription. The IP phone sends a
MWI Sub sc riptio n Pe rio d
refresh SUBSCRIBE request before initial SUBSCRIBE
expiration.
Enable or disable a subscription to the voice mail
number for MWI service.
Sub sc rib e MWI to VM
To use this feature, you should also configure the
voice mail number.
No te
Whether the phone sends SUBSCRIBE messages for MWI service to the account or the
voice number MWI service depends on the server. Contact your system administrator for
more information.
To c o nfig ure sub sc rib e fo r MWI via we b use r inte rfa c e
150
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
4.
Select Ena b le d from the pull-down list of Sub sc rib e fo r MWI.
Advanced Phone Features
5.
Enter the period time in the MWI Sub sc riptio n Pe rio d (Se c o nds) field.
6.
Click C o nfirm to accept the change.
The IP phone will subscribe to the account number for MWI service by default.
To e na b le Sub sc rib e MWI to Vo ic e Ma il via we b use r inte rfa c e :
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
4.
Select Ena b le d from the pull-down list of Sub sc rib e MWI To Vo ic e Ma il.
5.
Enter the desired voice mail number in the Vo ic e Ma il field.
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User Guide for the SIP-T48G IP Phone
6.
Click C o nfirm to accept the change.
The IP phone will subscribe to the voice mail number for MWI service using Subscribe
MWI to Voice Mail.
No te
152
MWI subscription is configurable via web user interface only.
Troubleshooting
6TQWDNGUJQQVKPI
This chapter provides general troubleshooting information to help you solve the
problems you might encounter when using your SIP-T48G IP phone.
If you require additional information or assistance with your new phone, contact your
system administrator.
Why is the LC D sc re e n b la nk?
z Ensure
that the phone is properly plugged into a functional AC outlet.
z Ensure
that the phone is plugged into a socket controlled by a switch that is on.
z If
the phone is plugged into a power strip, try to plug it directly into a wall outlet
instead.
z If
the phone is powered from PoE, ensure you use a PoE-compliant switch or hub.
Why do e s the pho ne displa y "C a b le Disc o nne c te d"?
z Ensure
that the Ethernet cable is plugged into the Internet port on the phone and the
Ethernet cable is not loose.
z Ensure
that the switch or hub in your network is operational.
Why do e snât the pho ne displa y tim e a nd da te c o rre c tly?
Check if you have configured the phone to obtain the time and date from the SNTP
server automatically. If the phone fails to connect the SNTP server, you need to
configure the time and date manually.
Ho w do I find the b a sic info rm a tio n o f the IP pho ne ?
Press the OK key when the IP phone is idle to check the basic information of the IP
phone, such as IP address and firmware version. For more basic information, refer to
Phone Status on page 19.
Ho w to o b ta in the MAC a ddre ss o f a pho ne whe n the pho ne is no t po we re d o n?
Three ways to obtain the MAC address of a phone:
z You
can ask your supplier for shipping information sheet which includes MAC
addresses according to the corresponding PO (Purchase Order).
z You
can find the MAC address in the label of carton box.
z You
can also find the MAC address from the phoneâs bar code on the back of the
phone.
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User Guide for the SIP-T48G IP Phone
Why c a nât I g e t a dia l to ne ?
z Check
for any loose connections and that the phone has been installed properly. For
the installation instructions, refer to Phone Installation on page 16.
z Switch
between the Handset, Headset (if present) or Hands-Free Speakerphone to
check whether the dial tone is present for one of the audio modes.
If the dial tone exists on another audio mode, connect a different handset or
headset to isolate the problem.
Why do e snât the pho ne ring ?
Check the ringer volume on the phone. To adjust the ringer volume setting, press the
Volume key when the phone is on-hook and idle. For more information, refer to Volume
on page 36.
Why c a nât I re c e ive c a lls?
z Check
the SIP registration with your system administrator.
z Check
that DND (Do Not Disturb) mode is deactivated on your phone. Refer to Do Not
Disturb (DND) on page 101.
z Check
that call forward is disabled on the phone. Refer to Call Forward on page 105.
z Check
whether the caller number is stored in the blacklist directory. Refer to Blacklist
on page v.
Why is m y ha ndse t no t wo rking ?
Check that the handset cord is fully connected to both the handset jack on the phone
and handset. Refer to Phone Installation on page 16.
Why is m y he a dse t no t wo rking ?
z Check
that the headset cord is fully connected to the headset jack on the phone.
Refer to Phone Installation on page 16.
z Check
that the headset mode is activated. Refer to Headset Use on page 59.
z Check
that the headset volume is adjusted to an appropriate level. Refer to Volume
on page 36.
Wha t is the diffe re nc e b e twe e n use r na m e , re g iste r na m e a nd displa y na m e ?
Both user name and register name are defined by the server. A user name is used to
identify the account while a register name matched with a password is used for
authentication if the server requires. Display name is the caller ID that will be displayed
on the calleeâs LCD screen. Server configuration may override the local configuration.
154
Troubleshooting
Why do e s the pho ne pla y a to ne whe n the re is a c a ll o n ho ld? Ho w to disa b le it?
When there is a call on hold, the phone will play a hold tone every 30 seconds. Call hold
tone is enabled by default. Call hold tone and the interval of playing a hold tone are
configurable via web user interface only.
To c o nfig ure c a ll ho ld to ne a nd c a ll ho ld to ne de la y via we b use r inte rfa c e :
1.
Click on Fe a ture s->G e ne ra l Info rm a tio n.
2.
Select Ena b le d or Disa b le d from the pull-down list of Pla y Ho ld To ne .
3.
Enter the desired time in the Pla y Ho ld To ne De la y field.
4.
Click C o nfirm to accept the change.
Why do e s the wa llpa pe r ha s b a d displa y Ë
Do one of the following:
z Check
that the custom image is clear.
z Check
that the file format of the custom image for the wallpaper is .jpg, .png or .bmp.
z Check
that the custom image is not too large or small. The phone will adjust the image
with the short side to display.
z Check
that the picture resolution of the wallpaper. The wallpaper resolution of T48G IP
phone is 480*272 pixels.
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User Guide for the SIP-T48G IP Phone
Why I c a nât se nd a n SMS to a ny o the r pho ne ?
SMS depends on support from a SIP server. Contact your system administrator for more
information.
Ho w to c ha ng e the use r pa sswo rd?
To c ha ng e the use r pa sswo rd via we b use r inte rfa c e :
1.
Click on Se c urity ->Pa sswo rd .
2.
Select use r from the pull-down list of Use r Type .
3.
Enter the new user password in the Ne w Pa sswo rd field and C o nfirm Pa sswo rd field.
4.
Click C o nfirm to accept the change.
You can also contact your system administrator for help.
If logging into the web user interface of the phone with the user credential, you need to
enter the current user password in the O ld Pa sswo rd field.
No te
User password is configurable via web user interface only.
Ho w to m a ke a c a ll using SRTP?
You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties
participating in the call should enable SRTP on a per-line basis.
To e na b le SRTP o n a pe r- line b a sis via we b use r inte rfa c e :
156
1.
Click on Ac c o unt.
2.
Select the desired account from the pull-down list of Ac c o unt.
3.
Click on Adva nc e d .
Troubleshooting
4.
Select the desired value (Optional or Compulsory) from the pull-down list of RTP
Enc ryptio n (SRTP) .
5.
Click C o nfirm to accept the change.
SRTP is not available on all servers. Contact your system administrator for more
information.
No te
SRTP is configurable via web user interface only.
Ho w to re b o o t the pho ne ?
To re b o o t the pho ne via we b use r inte rfa c e :
1.
Click on Se tting s->Upg ra de .
2.
Click Re b o o t to reboot the IP phone.
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User Guide for the SIP-T48G IP Phone
You can also long press the X key to reboot the phone directly. Any reboot of the
phone may take a few minutes.
Ho w to e xpo rt PC AP tra c e ?
We may need you to provide a PCAP trace to help analyze your problem.
To e xpo rt a PC AP tra c e via we b use r inte rfa c e :
1.
Click on Se tting s->Upg ra de .
2.
Click Sta rt to begin capturing signal traffic.
3.
Recreate the error to be documented in the trace.
4.
Click Sto p to stop the capture.
5.
Click Expo rt to open file download window, and then save the file to your local
system.
Ho w to e xpo rt syste m lo g ?
We may need you to provide a system log to help analyze your problem.
To e xpo rt the syste m lo g to lo c a l PC via we b use r inte rfa c e :
1.
158
Click on Se tting s->C o nfig ura tio n.
Troubleshooting
2.
Select 6 from the pull-down list of Syste m Lo g Le ve l.
3.
Click C o nfirm to accept the change.
The web user interface prompts âDo you want to restart your machine?â. The
configuration will take effect after reboot.
4.
Click O K to reboot the phone.
After the IP phone finishes reboot, the system log level is set as 6, the debug level.
5.
Mark the Lo c a l radio box in the Expo rt Syste m Lo g field.
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User Guide for the SIP-T48G IP Phone
6.
Click Expo rt to open file download window, and then save the file to your
local system.
You can also export the system log to a syslog server, contact your system administrator
for more information.
Ho w to e xpo rt/ im po rt the pho ne c o nfig ura tio ns?
We may need you to provide the phone configurations to help analyze problem. In
some instance, you may need to import configurations to your phone.
To e xpo rt the pho ne c o nfig ura tio ns via we b use r inte rfa c e :
1.
Click on Se tting s->C o nfig ura tio n.
2.
Click Expo rt to open file download window, and then save the file to your local
system.
To im po rt the pho ne c o nfig ura tio ns via we b use r inte rfa c e :
160
1.
Click on Se tting s->C o nfig ura tio n.
2.
Click Bro wse to locate a configuration file from your local system.
Troubleshooting
3.
Click Im po rt to import the configuration file.
The file format of configuration file must be .bin.
No te
Ho w to upg ra de firm wa re ?
To upg ra de firm wa re via we b use r inte rfa c e :
1.
Click on Se tting s->Upg ra de .
2.
Click Bro wse to locate the firmware from your local system.
3.
Click Upg ra de to upgrade the firmware.
The browser pops up the dialog box âFirmware of the SIP Phone will be updated. It
will take 5 minutes to complete. Please don't power off!â.
4.
Click O K to confirm upgrading.
Ho w to re se t the pho ne ?
Reset the phone to factory configurations after you have tried almost all
troubleshooting suggestions but do not solve the problem. You need to note that all
customized settings will be overwritten after reset.
To re se t the pho ne via pho ne use r inte rfa c e :
1.
Press Me nu->Adva nc e d (password: admin) ->Re se t & Re b o o t->Re se t to Fa c to ry .
2.
Press
or
, or the Switc h soft key to select the desired type from Re se t O ptio n
field.
3.
Press the Sa ve soft key.
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User Guide for the SIP-T48G IP Phone
The LCD screen prompts the following warning:
4.
Press the O K soft key.
The LCD screen prompts âWelcom InitializingâŚPlease waitâ.
The phone will be reset to factory sucessfully after startup.
No te
162
Reset of the phone may take a few minutes. Do not power off until the phone starts up
successfully.
Troubleshooting
163
User Guide for the SIP-T48G IP Phone
4GIWNCVQT[0QVKEGU
5GTXKEG#ITGGOGPVU
Contact your Yealink Authorized Reseller for information about service agreements
applicable to your product.
.KOKVCVKQPUQH.KCDKNKV[
TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELFAND ITS SUPPLIERS
ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OFANY KIND,
OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION
ORDATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE
SALE,INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF
ITS PRODUCTS,EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCHAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR
REFUND OF THE PURCHASERICE PAID, AT YEALINKâS OPTION. THIS DISCLAIMER OF
LIABILITY FOR DAMAGES WILL NOT BEAFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL
FAIL OF ITS ESSENTIAL PURPOSE.
5CHGV[+PUVTWEVKQPU
Sa ve the se instruc tio ns. Re a d the se sa fe ty instruc tio ns b e fo re use !
The following basic safety precautions should always be followed to reduce risk of fire,
electrical shock, and other personal injury.
G e ne ra l Re q uire m e nts
Before you install and use the device, read the safety instructions carefully
and observe the situation during operation.
During the process of storage, transportation, and operation, please always
keep the device dry and clean.
During the process of storage, transportation, and operation, please avoid
collision and crash of the device.
Please attempt not to dismantle the device by yourself. In case of any
discrepancy, please contact the appointed maintenance center for repair.
Without prior written consent, no organization or individual is permitted to
make any change to the structure or the safety design of the device.
Yealink is under no circumstance liable to consequences or legal issues
caused by such changes.
Please refer to the relevant laws and statutes while using the device. Legal
rights of others should be respected as well.
Enviro nm e nta l Re q uire m e nts
164
Place the device at a well-ventilated place. Do not expose the device
under direct sunlight.
Keep the device dry and free of dusts.
Place the device on a stable and level platform.
Regulatory Notices
Please place no heavy objects on the device in case of damageand
deformation caused by the heavy load.
Keep at least 10 cm between the device and the closest object for heat
dissipation.
Do not place the device on or near any inflammable or fire-vulnerable
object, such as rubber-made materials.
Keep the device away from any heat source or bare fire, such as a candle
or an electric heater.
Keep the device away from any household appliance with strong magnetic
field or electromagnetic field, such as a microwave oven or a refrigerator.
O pe ra ting Re q uire m e nts
Do not let a child operate the device without guidance.
Do not let a child play with the device or any accessory in case of
accidental swallowing.
Please use the accessories provided or authorized by the manufacturer only.
The power supply of the device shall meet the requirements of the input
voltage of the device. Pleaseuse the provided surge protection power
socket only.
Before plugging or unplugging any cable, make sure that your hands are
completely dry.
Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, kitchen sink, wet basement
or near a swimming pool.
Do not tread on, pull, or over-bend any cable in case of malfunction of the
device.
During a thunderstorm, stop using the device and disconnect it from the
power supply. Unplug the power plug and the Asymmetric Digital Subscriber
Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike.
If the device is left unused for a rather long time, disconnect it from the
power supply and unplug the power plug.
When there is smoke emitted from the device, or some abnormal noise or
smell, disconnect the device from the power supply, and unplug the power
plug immediately. Contact the specified maintenance center for repair.
Do not insert any object into equipment slots that is not part of the product
or auxiliary product.
Before connecting a cable, connect the grounding cable of the device first.
Do not disconnect the grounding cable until you disconnect all other
cables.
C le a ning Re q uire m e nts
Before cleaning the device, stop using it and disconnect it from the power
supply.
Use a piece of soft, dry and anti-static cloth to clean the device.
Keep the power plug clean and dry. Using a dirty or wet power plug may
lead to electric shock or other perils.
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User Guide for the SIP-T48G IP Phone
166
Appendix A-Time Zones
#RRGPFKZ#6KOG
Source Exif Data:
File Type : PDF
File Type Extension : pdf
MIME Type : application/pdf
PDF Version : 1.6
Linearized : Yes
Encryption : Standard V4.4 (128-bit)
User Access : Print, Extract, Print high-res
Author : a
Create Date : 2013:10:22 18:07:47+08:00
Modify Date : 2013:10:22 17:35:06-07:00
XMP Toolkit : Adobe XMP Core 5.2-c001 63.139439, 2010/09/27-13:37:26
Producer : Acrobat Distiller 9.0.0 (Windows)
Creator Tool : PScript5.dll Version 5.2.2
Metadata Date : 2013:10:22 17:35:06-07:00
Format : application/pdf
Title : Microsoft Word - Yealink_SIP-T48G_User_Guide_V71_150.docx
Creator : a
Document ID : uuid:adc4fc82-22cd-4b60-b852-2250c82c19c7
Instance ID : uuid:80e6db05-3b11-4d7c-b6b4-cdc2cd969d49
Page Count : 178

EXIF Metadata provided by EXIF.tools

YEALINK T48G IP Phone User Manual

YEALINK (XIAMEN ) NETWORK TECHNOLOGY CO., LTD. IP Phone Users Manual

Users Manual

FCC ID Filing: T2C-T48G

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