ZOWEE TECHNOLOGY M7054 Internet Tablet User Manual DPM7827 10 16

SHENZHEN ZOWEE TECHNOLOGY CO.,LTD Internet Tablet DPM7827 10 16

Users Manual

User’s ManualInternet Tablet DPM7827Read this manual before installation use.
We would like you to have a safe and enjoyableexperience. Please read the following instructionsand notices before using the tablet.Avoid using the tablet in extremely hot, cold,dusty, damp or wet environments.The tablet is not moisture/water-resistant.Avoid using the tablet around sources ofwater.Avoid dropping or forcibly placing the tabletonto a hard surface. This may damage thescreen or internal electronic components.Do not use alcohol, thinner or benzene toclean the surface of the tablet.Use only cleaning products designed forcomputer tablet devicesDo not use the tablet while walking or driving.Excessive use of earphones at high volumemay lead to hearing impairment.Limit earphone usage, and adjust the volumeto a moderate level when doing so.The images in this manual may vary slightlyfrom the actual product.Charge the tablet battery under any thefollowing circumstances:1.The battery level icon indicates low power, by showing a drained, red battery icon.2.The tablet powers-off automatically, and continues to do even after restarting.3.On-screen keys do not work.Do not suddenly disconnect the tablet whenformatting, uploading or downloading data.This can lead to program errors(e.g.,systemor screen “freezing”.)Static discharge in the cable, while it is con-nected to a computer, may corrupt files ordamage the memory of the tablet.Dismantling the tablet will void the manu-facture’s warranty. If experiencingproblems, review the Troubleshooting sectionof this manual.The tablet functions, hardware, software, andwarranty information may be improved ormodified by the manufacturer or their respec-tive owners, and is subject to change withoutnotice.2Important Safety lnstructions and Notices
Features7" 1024X600 HDBluetooth Keyboard and caseQuick Start Guide capacitive touch screen.Wifi b/g/n ..Play many formats of music, video and picture formats, Supports resolution up to 1080P.Micro SD card slot for data storage and transfer.Energy-saving brightness control and sleep functions.Supports multiple languages.USB 2.0 high-speed transfer.APK program installation using the Applnstaller.Supports firmware upgrades.G-Sensor function: Detects the environment, orientation and position of the tablet, to provide inputfor various applications.Camera: Front (facing user)0.3MP; Rear 2.0MPThe DOPO DPM7827 7" tabletAC Adapter USB Cable Bluetooth Capability3Features/What’s In the Box What’s in the Box
Important Safety lnstructions and Notices 4123456798This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Model No:M7054
5 1Front Camera2 34Micro USB Port 567 Earphone Jack Use with a standard 3.5mm stereo headphone jack.Power/Lock Key Powers ON/OFF when held for about 3 seconds. Locks and unlocks thetablet in Stand-by Mode.Micro SD card slot Slot for Micro SD card.Speaker SpeakerConnect to a computer via mini USB cable to transfer data (l.e.music,video,photo,data files.)0.3MP camera on front of tablet (facing the user.)Rear Camera 2.0MP camera on back of tablet.89Volume-/+Key Decrease/ audio volume in either speakers or earphones.IncreaseReset Button Press to reset the tablet. This requires a paper-clip or other small, narrow-tipped item to insert and trigger the reset. (Be careful not toapply excessive pressure to the button located inside the tablet.)
Powering ON/OFFTo power ON/OFF the tablet, press and hold thePower button for about 3 seconds. When turningthe tablet ON, you will go to the initial Startupscreen and have the option of unlocking it andgoing to the Home screen, or directly to theCamera app, When turning OFF the tablet, awindow will open, verifying your action.6Basic OperationsTouching and TypingThe DPM7827 tablet screen is designed for youto touch it to move, select and manipulateinformation. To select an item on the screen, simply tap itStand-by ModeIf you do not want to power-off the tablet, you canopt to deactivate just the LCD screen. This willkeep the tablet in Stand-by mode. To deactivatethe screen, quickly press and release the Powerbutton. The screen will go black. To reactivate,simply press and release the Power button again.(You may have to unlock the tablet in order to useit, depending on your security settings.)once with your fingertip or stylus. Some itemsmay require you to”double-tap”.To type into on text field(i.e.,when inputtingyour name, or a web address),tap the textfield. The on-screen keyboard will appear,and allow you to type the information youwish to enter.Other common finger gestures include: Touch and Hold: Touching and keeping your finger on an on-screen item,until a light glow appearsaround it, may activate aseparate menu or otheroptions for that item. This isoften used for deleting anitem from the tablet.Drag: To move an object, or activate functionality, Touch and Hold an item until it glows, then “drag”it to another location on the screen without lifting your finger or stylus.
7Swipe/Slide: A motion often used to movethrough menus, pictures ormultiple options. This is donewith a light tap or flick of thefinger/stylus into the direcionyou want the item, menu orscreen to move toward.Double-Tap: Some items will require two tapsin order to activate, zoom-in,zoom-out.Pinch: In some apps (such as Maps, Brower,and Gallery), you can zoom in and out byplacing two fingerson the screen atonce, and pinchingthem together(to zoom in) orspreading themapart(to zoom out.)Changing the screen orientationFirst, makes sure the “Auto-rotate screen”optionis selected in the Settings menu(Settings>Accessibility). With this option selected, the screenwill automatically rotate based on the vertical/horizontal orientation it is being held in. To“lock”an orientation, simple deselect the“Auto-rotatescreen” option.Resetting the Tabletif the tablet is unresponsive to either touch inputor function keys, use a paperclip or similarly-sizedpin and press the Reset button located in the resetaperture. This reset will clear the memory andreboot the tablet.(it is not the same as a factoryreset; your personal information, apps, settings etc.will be retained.)Conserving PowerTo conserve tablet battery power, set thebrightness and sleep functions at reasonablelevels. These functions can be found in the Settings menu(Settings>Dispay).
8Charging the TabletIt is best to charge the tablet before the batteryicon is fully drained, or when the tablet pop-upindicates that it needs charging. To charge thetablet, plug in the AC adapter to a convenient outlet, then plug in the tablet to the AC adapter.If the tablet is on, the battery icon will pulse, showingthat it is being charged. If is fully charged when an icon of a full battery is displayed on the screen.Connecting to a Computer for File TransferThe included USB cable can be used to connect thetablet to any PC computer, for the purpose of transferringmusic, picture and other data files between the two units.Power On the tabletUpon pressing the Power button for about 3 seconds to start the tablet, there will be a series of screens, and thenyou will see this locked Start-up screen:Basic Operations/The Home Screen at a GlanceA complete battery charge will takeapproximately 5 hours. It is normal for the tabletto be warm to the touch as it is being charged.Press and hold your finger on the lock icon, and twooptions will appear. Drag it to the right, so that the circleclicks onto the unlock icon. The tablet will be unlocked,and will proceed to the Home screen. Drag it to the leftto go directly to the Camera app. If you do nothing, thetablet will return to Standby mode.71345268
9The Home screen is the starting point for all of the features of the tablet below are descriptions of each item on the home screenHome screen may extend beyond the width of the central screen.It provides more space,so that Apps shortcut,widget,etc.can be displayed. Press a blank area of the home screen,swipe finger (left to right) to access other home screen.Add APPS shortcut, widgets and other features to the homescreens, and change the wallpaper.1GoogleSearchOpens to the Google Search page,which allows you to enter an internet search using thekeyboard or voice control.2345 67 8Volume Up Increases volume from music of other audio sources.ApplicationMenuOpens a list of all apps and widgets installed on the tablet.See More on the Launcher Tab" "Status Icons A quick-look at the status of the tablet, including network connections,battery life,volume and time. Tapping on the Status icons will display the System Notifications pop-up window. below. Home Icon Returns to the center/main Home screen.Back Icon Opens the previous screen visited, whether in an application or using the internet.Recent Apps Opens a list of apps(applications)recently used. Any application in the list can be selectedVolumeDownReduced volume from music or other audio sources.simply by touching it,or removed by swiping it left or right. NOTE:If an applicationis not used after a certain length of time,it will begin to shrink,and eventually fade from thismenu.
10More on the Launcher TabThe Launcher Tab is a convenient way to accessall of the applications (Apps). After tapping theicon, the screen will open to the Launcher Tabpage. At the top, will find options to see allApps (applications) or widgets.AppsTapping on any application icon in the Launcherscreen will activate the application. If you wouldlike to add the application to the Home screen,simply press and hold the app icon, and youThe Home Screen at a Glancewill return to the Home screen with the selectedicon still under-finger. You can move the ap-plication to any available location on the mainscreen. Release the application icon to placeit in the screen, add it to another application in a separate sub-window,or onto the top of thescreen onto the text “App info”, where you will finddetailed information on that application.WidgetsWidgets are mini Apps that run on the Homescreen. The tablet comes with several by default,including a calendar and a clock, and more canbe downloaded.ShopThis is the icon for the Google Play store, wherepurchase and download Apps and widgets willbe able for use on the tablet.
11Some applications have been installed on thetablet to help get started. (It is recommendedthat a Google Gmail account, as manyof these Apps use Google services.) These Appsmay include:For the Internet/Communication:Pre-Installed ApplicationsAppInstaller-Assists with the installation, man-agement and download of applications onyour tablet.Settings-Adjust wireless networks, screen andsound functions, and other aspects of thetablet.Play Store-Purchase and download Apps,music, movies and widgets from Google Play.Downloads-Manages all downloaded items,including Apps, widgets, ebooks, documents, etc.Drive-Connects to Google Drive ac-count. Manages storage and sharing of files,images, etc.Convenient Utilities:Browser-For accessing the internet.Email-Quick access to the email account(if other than Gmail.)Music,Video and PhotosVideo Player-Plays and manages video files.Music-Plays and manages music files.Gallery-Displays and manages photos andimage files.Sound Recorder-Allows for the recording ofsound using the internal microphone.Camera-Take photos using the 0.3 mega-pixel camera, and apply special effects.Tablet and Application ManagementExplorer-Allows for the management andaccess of data files, including files such asmusic, video, and data (ie. PDFs)Calculator-A simple and convenient calcu-lator.Calendar-A robust calendar app that allowsfor custom scheduling.Clock-A standard clock/alarm.
12Please note: Not all applications in the listmay be available on the tablet. Double Power reserves the right to add, modify, or delete any application without prior notice.BROWSERPre-Installed ApplicationsTapping on the Browser icon will give accessto the internet. Here is the screen layout:1 Touch to open a new window.2Touch to view/select more options for the window.3 Opens the Bookmark/History/Saved Pages screen.Tap on any thumbnail to go to that website.4 Touch to bookmark a web page.Page will be made available in the Bookmark/History/Saved SETTINGSAllows many adjustments of the functions of thetablet.Pages screen.1234
13The following are some of the available settings:Turn Wi-Fi ON/OFF.Shows available Wi-Fisignals, and allows you to tap on the signalyou wish to join. See page 15 on connect-ing to and managing your Wi-Fi.Shows a list of apps that have beenDownloaded, are currently running, or arelocated on a separate device(such asan SD card.) Displays the total amount ofinternal storage available.Wi-FiDatausageA convenient tool for viewing the amountof data transferred to/from the tablet.More... Connect the tablet using VPN, Portable hotspot, Wi-Fi direct or a Mobile network.Sound Adjust tablet volumes for music, sound and Display Adjust the Brightness, Auto-rotation,Sleepduration and Font size.Also allows you to customize wallpaper.Storage Show the total amount of memory avail-able in the tablet for data (e.g., apps, pictures).Battery Shows battery usage over time, giving anestimate on how much battery power is available(as a time interval).AppsAccounts & syncAllows user to view email accountslinked and accessible by the tablet,andsynchronize features such as calendar andcontacts.Location servicesAllows Google to determine your locationusing Wi-Fi, and to base any searches off that location.Security View and select options for security on the tablet, including screen lock, creating/managing passwords, and tablet encryption. See page 16 on tablet security.Lan-guage & inputSelect the language you would like to viewon the tablet. Also, manage input using voice, text-to-speech output, and pointerspeed.Backup & resetManage the backup and restoration ofapp data,Wi-Fi passwords,and other set-tings to Google servers.Also erase all dataon the tablet. notifications.
14Pre-Installed ApplicationsDate & timeAdjust the date/time displayed on the tablet.Acces-sibilityEnables features for more functional tablet usage, including TalkBack, enlarged text, automatic screen rotation, the ability to speak passwords, touch and hold delays, and the installation of assistive web scripts. .Devel-oper optionsFor Developer Use Only - These setting allow hardware/software developers to access programming and developmental aids in the tablet.About tabletShows detailed information on the tablet,including system updates,status,legalinformation,model and Android softwareversion number.
15Connecting to the InternetThe DPM7827 utilizes Wi-Fi networks toconnect to the internet.(Wi-Fi technology can provide wireless internet access at distances over 300 feet, however, this distance can be affected by your surrounding environment anda Wi-Fi router.)In order to connect to the internet, you will needthe following:A wireless router.An access point with a broadband internetconnection.andThe name of your network(SSID),as well asthe password or other credentials, if yournetwork is secure.(NOTE:You may encounteropen Wi-Fi) networks, or”hot spots.”Thesenetwork are usually configured so that you can simply connect to them without needingto know its settings. The tablet will obtain allneeded information from the router automati-cally.The wireless router must support Wi-Fi 802.11b/gconnections. If the router supports 802.11n,make sure that it has been configured to accept802.00b/g connections as well.(Note:A minimumconnection speed of 64 Kbps is recommended.Faster speeds will provide for a better internetexperience.)
Tablet SecurityThe comes with several security methods for unlocking the tablet, encrypting data, and other security functions. To change the security method, go to Settings, and touch the Security tab. You will be presented with the following options:DPM782716Screen Security Screen lock - The tablet has several methods for locking/unlocking the screen. Locking the screen prevents unauthorized users from accessing the tablet. The default setting is the ‘Slide’ lock.Slide The default setting. Requires the user to only slide the circle to theunlock icon to open the tablet.Face unlockUses a photograph image to unlock the tablet.Pattern Requires the drawing of a pattern on the tablet screen to unlock. PIN Uses a number with no more than 17 digits to unlock the tablet.Password Uses a word or phrase with between 4 and 17 characters tounlock the tablet.Owner info - Shows the owner information on the locked Start-up screen.PASSWORDS Make passwords visible-Allows passwords to the seen one character at a time,during input.
Tablet Security17SLEEP AND AUTOMATIC LOCKUnless otherwise set, the tablet will go to sleep, and automatically lock, after a preset period of time.The Sleep function can be set by going to Settings, and the to Display and selecting Sleep in the rightside menu. The tablet can be set to sleep after 15 seconds to 30 minutes of inactivity, or not at all.The screen lock is determined by the Screen Security setting(see above.)POWER BUTTON INSTANTLY LOCKSWhen screen security is active, the tablet will lock after the Power button has been pressed, and thescreen has gone to sleep.DEVICE ADMINISTRATION (Advanced Users)Device administrators - View or deactivate device administrators.Unknown sources-When activated,allows the downloading and installation of ‘unknown’, non-markt(e.g.,Google Play) Apps.CREDENTIAL STORAGE (Advanced Users)Trusted credentials - Shows all Trusted credentials .Install from SD card - Allows a credential to be installed via SD card.Clear credentials-Removes all credentials.
Troubleshooting181.The tablet will not turn on.The tablet may need to be recharged. Insure that the AC adaptor is plugged-in correctly, and allowthe tablet to charge.If you are aware that the tablet is charged, try resetting it by pressing the RESET button.2.There is no sound in the earphones.The volume may be set to”0". Adjust the volume accordingly.Check the volume of the file you are attempting to play.Confirm that the earphones are properly connected to the tablet.3.The incorrect Ianguage is being displayed.To set the language you wish displayed. Go to Settings, then Language & input(underPERSONAL), and select Language. Select the language you would prefer displayed.4.Files will not download from my computer.Make sure you have the proper cable connection between the tablet and computer.Check to see if the tablet has enough memory to store the file you would like to download. Go toSettings, then Storage(under DEVICE),and look under INTERNAL STORAGE for Available. Comparethe available amount of memory to the size of the file you’re attempting to download.5.Tablet will not play some video and/ or audio files.The tablet will not play audio files that are copy-protected.It should, however, play files you havepurchased from Google Play or other such online store.
196.Fails to open a web page.Check to ensure the tablet has a Wi-Fi connection.It is possible the web page you’re trying to access does not exist, or is under maintenance. Try ac-cessing the site from another device.7.Forgot password or lock pattern.Please contact Customer Service via email, and you will be given instructions on how to do a factory reset. Please be aware that all personal data will be deleted by a factory reset.8.Downloaded an app, but don’t see it on the home page.Check the Launcher Tab to see if the app you downloaded is under the APP tab.Check the Applnstaller.Go to Settings, then Apps, and view the list of downloaded or all Apps.
201. Where can I buy more apps?Apps and widgets for the tablet can bepurchased or downloaded from a numberof sources. The tablet comes ready with a Google Play, app, which will allow you accessto Google Play, and enable you to downloadeverything from music to video and apps.You can also try the Amazon Appstore.Frequently-Asked Questions(FAQ)2. How do I sync my email to the tablet?Goto ’Settings’,scroll down to ‘PERSONAL’ andselect’ Accounts & sync’.Touch ‘ADD ACCOUNT’ in the upper right cor-ner. A pop-up window will appear, giving youthe option to add a Corporate, regular Email,or Google account(which includes gmail.)Select the type of account you would like tosync with the tablet ,and follow the prompts.You will be asked for the email address/user-name and password,3. Can DOPO repair my tablet if it breaks, or I drop it in water?Please read the Warranty statement at therear of this instruction manual. If the damageis not covered by the DOPO warranty, you cancontact DOPO Customer Service to see whatoptions may be available to you.4. Do I need to let the battery drain before I recharge the tablet?No. It’s usually a good idea to charge thetablet before it reaches 1% power, and thetablet will prompt you to plug it in when thebattery is low.5. Can I use a stylus,and if so,what type can I use?Yes. You can use the styplus that was designed for capacitive screen.6. Can I upgrade the processor?No. Any attempt to upgrade the hardware of the tablet will void the warranty ,and maycompromise the operation of the tablet.
Compliance InformationThe following statement applies to all products that have received FCC approval. Applicable products bear the FCC logo, and/or an FCC ID in the format FCC ID:2AAP6M70 on the product label.This device complies with part 15 of the FCC Rules. Operation is subjected to the following two conditions: This device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limitsare designed to provide reasonable protectionagainst harmful interference in a residential installation. This equipment generates, uses andcan radiate radio frequency energy and, if not installed and used in accordance with the instruc-tions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is54 encouraged to try to correct the interference by one or more of the following measures: Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. FCC NOTICE21
Compliance InformationDEVICE MEETS THE GOVERNMENT'S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. This device is designed and manufactured not toexceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Commu-nications Commission of the U.S. Government.The exposure standard for wireless devices employs a unit of measurement known as theSpecific Absorption Rate, or SAR. The SAR limit set by the FCC is 1.6W/kg. Tests for SAR are conducted using standard operating positions accepted by theFCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so asto use only the poser required to reach the network.In general, the closer you are to a wireless base station antenna, the lower the power output.RF EXPOSURE INFORMATION (FCC SAR) The highest SAR value for the device as reported to the FCC when tested for use when worn on thebody, as described in this user guide, is 0.744 W/kg. (Body-worn measurements differ among device models, depending upon available accessories and FCC requirements.) While there may be differences between the SAR levels of various devices and at variouspositions, they all meet the government require-ment. The FCC has granted an Equipment Autho-rization for this device with all reported SAR levelsevaluated as in compliance with the FCC RFexposure guidelines. SARinformation on this device is on file with the FCC and can be foundunder the Display Grant section of www.fcc.gov/oet/ea/fccid/ after searching on FCC ID: . 2AAP6M705422
Warning StatementOperation is subject to the following two condi-tions: this device may not cause interference,and this device must accept any interference,including interference that may cause undesired operation of the device.IMPORTANT NOTICE:IC Radiation ExposureStatementThis EUT is compliance with SAR for general popu-lation/ uncontrolled exposure limits in IC RSS-102and had been tested in accordance with the measurement methods and procedures specifiedin IEEE 1528. This equipment should be installedand operated with minimum distance 0.0cmbetween the radiator and your body.this device and its antenna (s) must not be co-located or operating in conjunction with anyother antenna or transmitter.23
WARRANTY24ONE-YEAR LIMITED WARRANTY ON PARTS AND 90 DAYS ON LABORPARTS AND LABOR TYPE OF SERVICEDOPO provides a warranty to the original purchaserof a new Product against defects in materials andworkmanship for a period of one year of non-commercial usage and ninety(90)days if commercialuse. If a Product covered by this by this warranty isdetermined to be defective within the warranty period,DOPO will either repair or replace the unit at its soleoption and discretion.There will be no charge for parts or labor during thefirst ninety (90) days of the warranty period. Thereafterand up to one year from the date of purchase, partsonly are under warranty. There will be a labor fee ifrepairs are required during this time. Replacementparts and units may be new or recertified at DOPO'Soption and sole discretion.Defective Products must be sent to a DOPO service center to obtain warranty service.DOPO is not responsible for transportationcosts to the service center, but DOPO will cover return shipping to the customer.Pre-authorization is required before sendingany unit in for warranty service.Product returns to DOPO'S service centers must utilize either the original box andshipping material or packaging that affords an equal degree of protection. DOPO Technical Support will provide instructionsfor packing and shipping the coveredProduct to the DOPO service center.Replacement parts and units are warranted forthe remaining portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is greater.
25Limitations and ExclusionsDOPO'S one-year limited warranty only coversdefects in materials and workmanship. This warrantydoes not cover: cosmetic damage, units that aredropped, normal wear and tear, improper operation,improper voltage supply or power surges, signal issues,damages from shipping, acts of God, any type ofcustomer misuse, modifications or adjustments, aswell as installation and set-up issues or any repairsattempted by anyone other than by a DOPO authorizedservice center. Products with unreadable or removedserial numbers, or requiring routine maintenance arenot covered. This one year limited warranty does notcover Products sold:"AS IS","FACTORY RECERTIFIED"or by a non-authorized reseller.PERIOD OF TIME SET FORTH ABOVE. DOPO'STOTAL LIABILITY FOR ANY AND ALL LOSSESAND DAMAGES RESULTING FROM ANY CAUSEWHATSOEVER INCLUDING DOPO'S NEGLIGENCE,ALLEGED DAMAGE, OR DEFECTIVE GOODS, WH-ETHER SUCH DEFECTS ARE DISCOVERABLE OR LATECT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT, DOPO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMM-ERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL OR CONSE-QUENTIAL DAMAGES.THERE ARE NO EXPRESS WARRANTIESOTHER THAN THOSE LISTED OR DESCRIBEDABOVE. ANY IMPLIED WARRANTIES, INCLUDINGANY IMPLIED WARRANTY OF MERCHANTABILITYAND FITNESS FOR A PARTICULAR PURPOSE,SHALL BE LIMITED IN DURATION TO THESome states do not allow limitations on how longan implied warranty lasts or the exclusion ofincidental or consequential damages, so theabove limitations or exclusions may not applyto you. This warranty gives you specific legalrights, and you may also have other rights,which vary from state to state. THIS WARANTYIS SUBJECT TO CHANGE WITHOUT NOTICE.
Please provide all information when filling out the request on our website. If you’d like to speak withus, put in that request as well. You will receive a email back or call back within 1 business day. TO OBTAIN WARRANTY SERVICEContact DOPO Technical SupportEmail: TechSupport@doublepowertech.comPhone: 1-800-838-3315SERVICE CENTERHours: 8:30AM-5:00PM PST1941 S. Vineyard Ave., Unit #6Ontario, CA 91761

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