ZTE ZTEMF636 HSUPA USB Modem User Manual RF Test Report SIM5210
ZTE Corporation HSUPA USB Modem RF Test Report SIM5210
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Users Manual
ZTE MF636 USB HSUPA Modem
User Manual
Declaration
We, ZTE Corporation, declared that:
n The user is cautioned that changes or modifications not expressly
approved by the manufacturer could void the user’s authority to
operate the equipment.
n This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including
interference that may cause undesired operation.
n Do not attempt to disassemble the mobile phone by yourself.
Non-expert handling of the devices may damage them.
n Your wireless phone is a radio transmitter and receiver. It is
designed and manufactured not to exceed limits for exposure to
radio frequency (RF) energy set by the Federal Communications
n Commission (FCC) of the U.S. Government. These limits are part
of comprehensive guidelines and establish permitted levels of RF
energy for the general population. The guidelines are based on
standards that were developed by independent scientific
organizations through periodic and thorough evaluation of
scientific studies. The standards include a substantial safety
margin designed to assure the safety of all persons, regardless of
age or health. The exposure standard for wireless fixed phoned
employs a unit of measurement known as the Specific Absorption
Rate, or SAR. The SAR limits set by the FCC are 1.6W/kg. Tests
for SAR are conducted using standard operating positions
accepted by the FCC with the phone transmitting as its highest
certified power level in all tested frequency bands. Although the
SAR is determined at the highest certified power level, the actual
SAR level of the phone while operating can be well below the
maximum value. This is because the phone is designed to operate
at multiple power levels so as to use only the power required to
reach the network. In general, the closer you are to a wireless
base station, the lower the output power.
n The Highest SAR Value for this modem when tested for body
0,5cm was 1.14W/Kg.
n While there may be differences the SAR levels of various phones
and at various positions they all meet the government requirement
for RF exposure. For body-worn operation, the phone meets FCC
RF exposure guidelines provided that it is used with a non-metallic
accessory with the handset at least 0.5 cm form the body. Use of
other accessories may not ensure compliance with FCC RF
exposure guidelines.
n This Class B digital apparatus complies with Canadian ICES-003.
n Cet appareil numérique de la classe B est comforme à la norme
NMB-003 du Canada.
n NOTE:This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
—Consult the dealer or an experienced radio/ TV technician for help.
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Contents
1 Modem Introduction.................................................7
1.1 Introduction.......................................................7
1.2 Warning and Notice............................................7
1.3 Applicability Scope............................................8
1.4 System requirements.........................................9
1.5 Functions...........................................................9
1.6 Outline of your device........................................9
1.7 Specification.....................................................10
1.8 LED indications.................................................12
2 Installation................................................................13
2.1 Software Installation........................................13
2.2 Hardware Installation.......................................20
2.3 Run the Application Software...........................23
2.4 Hardware Uninstall...........................................24
2.5 Software Uninstall............................................25
3 Functions & Operation...........................................28
3.1 Interface introduction.......................................28
3.1.1 Main Interface.......................................................28
3.1.2 Description of Mini Icons.....................................30
3.2 Connecting Internet..........................................32
3.3 SMS...................................................................34
3.3.1 Read SMS.............................................................36
3.3.2 Create new message..............................................36
3.3.3 The SMS box Operating Guide.............................39
3.4 Phonebook........................................................41
3.4.1 Creating a new contact..........................................42
3.4.2 Modifying contacts...............................................42
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3.4.3 Deleting contacts...................................................43
3.4.4 Sending SMS to a contact.....................................43
3.4.5 Searching for a contact..........................................43
3.5 Settings............................................................43
3.5.1 Connection Settings..............................................44
3.5.2 Security Settings...................................................46
3.5.3 Network Settings...................................................47
3.5.4 Messages Settings.................................................50
3.5.5 Alert settings.........................................................51
3.6 Help..................................................................51
3.7 MicroSD card....................................................51
4 FAQ & Answers........................................................53
7
1 Modem Introduction
1.1 Introduction
Thank you for using ZTE MF636 USB HSUPA Modem.
To guarantee the modem always in its best condition, please
read this manual carefully and keep it for further use.
The pictures, symbols and contents in this manual are just for
your reference. They might not be completely identical with your
modem. We operate a policy of continuous development. We
reserve the right to update the technical specifications in this
document at any time without prior notice.
The ZTE MF636 USB HSUPA Modem is a type of multi-mode,
3G modem, suitable for
GSM/GPRS/EDGE/UMTS/HSDPA/HSUPA network. It adopts
USB interface which provides an easy interface to laptop and
desktop PC. With the GSM/ GPRS/ EDGE/ UMTS/
HSDPA/HSUPA mobile network, it can help you carry out SMS,
data service and will help you break away from the limit of time
and zone, and realize wireless communication at any moment
everywhere.
1.2 Warning and Notice
To the owner
n Some electronic devices are susceptible to electromagnetic
interference sent by modem if inadequately shielded, such as
electronic system of vehicles. Please consult the
manufacturer of the device before using the modem if
necessary.
n Operating of laptop and desktop PC and modem may
interfere with medical devices like hearing aids and
pacemakers. Please always keep them more than 20
centimeters away from such medical devices when they are
turned on. Turn the modem off if necessary. Consult a
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physician or the manufacturer of the medical device before
using the modem.
n Be aware of the usage limitation when using a modem at
places such as oil warehouses or chemical factories, where
there are explosive gases or explosive products being
processed. Therefore, turn off your modem if required.
n Don’t touch the inner antenna area if not necessary.
Otherwise it will affect your modem’s performance.
n Store the modem out of the reach of little children. The
modem may cause injury if used as a toy.
Modem
n Please use original accessories or accessories that are
authorized. Using any unauthorized accessories may affect
your modem’s performance, and violate related national
regulations about telecom terminals.
n Avoid using the modem near metallic structure device or
establishment that can emit electromagnet wave. Otherwise it
may influence receiving signals.
n The modem is non-waterproof type, please keep it dry and
store in shady and cool place.
n Don’t use the modem immediately after a sudden
temperature change. In such case, it will produce dew inside
and outside the modem, so don’t use it until it becomes dry.
n Take the modem carefully. Don’t lose, bend or cause it struck.
Otherwise it will lead to destruct damage.
n No dismantling by non-professional and only qualified
maintainer can undertake repair work.
1.3 Applicability Scope
ZTE MF636 USB HSUPA Modem supports the present
mainstream types of laptops and desktop PCs, such as HP, IBM,
Toshiba, Lenovo, Dell, Sony, etc.
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1.4 System requirements
Operating System：Windows 2000 / XP / Vista, and MAC OS
Configuration (Recommended):
CPU 1GHz Pentium or above
Hard Disk 2GM or above
RAM 512M or above
The performance of the modem may be influenced if
configuration is under the recommended requirement.
1.5 Functions
Functions: SMS service, data service, applied management,
data concurrence, etc.
1.6 Outline of your device
The following figure shows the appearance of the MF636. It is
only for your reference. The actual product may be different.
○1 Indicator
It indicates your modem status.
○2 Memory card slot (microSD card)
It is where you insert memory card (microSD card).
○3 Modem cap
It helps your modem USB port when it is not used.
○
1
○
2
○
3 ○
4
○
5
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○4 SIM/USIM card slot
It is where you insert the subscriber identity module/UMTS
subscriber identity module (SIM/USIM) card
○5 USB port
Connect your modem to the laptop or desktop computer.
1.7 Specification
Networks
standards HSDPA/HSUPA/UMTS/GSM/GPRS/EDGE
HSUPA/HSDPA/ UMTS 2100 MHz:
1920 MHz-1980 MHz/2110 MHz-2170
MHz (Up/Down-Link)
HSUPA/HSDPA/UMTS 1900 MHz:
1850 MHz-1910 MHz/1930 MHz-1990
MHz (Up/Down-Link)
HSUPA/HSDPA/UMTS 850 MHz:
824 MHz-849 MHz/869 MHz-894 MHz
(Up/Down-Link)
GSM/GPRS/EDGE 850 MHz:
824 MHz-849 MHz/869 MHz-894 MHz
(Up/Down-Link)
GSM/GPRS/EDGE 900 MHz:
890 MHz-915 MHz/935 MHz-960 MHz
(Up/Down-Link)
GSM/GPRS/EDGE 1800 MHz:
1710 MHz-1785MHz/1805 MHz-1880 MHz
(Up/Down-Link)
Frequency
Band
GSM/GPRS/EDGE 1900 MHz:
1850 MHz-1910MHz/1930 MHz-1990 MHz
(Up/Down-Link)
Dimension 69mm x 26.5mm x 12mm
Weight About 40g
HSUPA 2Mbps Data Rate
HSDPA 7.2Mbps
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WCDMA 384 Kbps
EDGE CLASS12
GPRS CLASS10
Working
Voltage 5V（Via USB）
Resting: 100mA rms Current
Loss Max: 450mA rms
Interface
type
USB standard (2.0)
Supported
systems
Support for the most laptops en desktop
PCs
Supported
operating
systems
WindowsXP SP2, Vista
Apple MAC OS X 10.5 and above
memory card Support upto 4GB MicroSD capacity
Temperature 0ºC ~ +55ºC
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1.8 LED indications
In the USB Modem there is a multi-colour-LED (light), which
shows the status of the modem via different colours and
flash-signalling. In this table below an explanation is given of all
different situations:
LED indication USB Modem working status
Orange Power on：before register the 2G or 3G
network,
Green burning Register the 2G network
Green blinking
Data transfers in 2G network
Blue burning Register the 3G network
Blue blinking Data transfers in 3G network
Red burning Roaming status
Red blinking Data transfers in roaming status
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2 Installation
2.1 Software Installation
The system will automatically detect and recognize the
new hardware and display the new icon in the desktop
status bar, indicating that the computer and the USB
Modem have been connected properly. After a few
seconds, there will show the following installation interface
if the laptop and desktop PC supports automatic
installation.
If the laptop and desktop PC doesn’t support automatic
installation, start the installation program by run the
AutoRun.exe from the CD-ROM drive. The
following installation interface will show how to start
installation.
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Note: If you have installed the previous version of the ZTE
USB modem software, a window below will pop up to ask
you how deal with the previous version. Please select
Remove to unstill all the previous version, and then run
the AutoRun.exe to start the installation.
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Strongly recommend you to exit other programs, and click
“Next”.
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Read the agreement carefully. If you agree, choose “I accept the
terms of the license agreement”, and then click “Next”.
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Select the folder that you want to install the software, and you
can select a different location by pressing “Change”, then click
“Next”.
The modem software “ZTE Mobile Connection” begins to install.
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The system show the installation progress, wait a minute and
the following screen will show up:
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Click “Finish” to complete the installation.
Note：If you have problems with installation after the upper
operation, please contact the shop or ZTE.
After the installation, select the “Start → Programs” and there
will be a “ZTE Mobile Connection” program group，which
includes “ZTE Mobile Connection” and “ZTE Uninstall”. There
will be a Shortcut icon like below on the desktop.
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2.2 Hardware Installation
1. Insert the SIM/USIM card into the USB Modem:
First, you should insert your USIM/SIM card into the USB
Modem, and confirm that your SIM/USIM card support data
service, GPRS, EDGE, UMTS, HSDPA or HSUPA etc. If you
have questions on this, please consult your service supplier.
To install SIM/USIM card,
l First take down the modem cap, then the USB connector is
visible.
l Pull the plastic socket above the USB connector out.
Note: Do not pull the socket rudely for the socket is fixed with
the modem. Otherwise the socket will get damaged.
l Then insert the SIM/USIM card into the socket, here make
sure that metal contact area facing to the modem.
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l Insert the plastic socket into the modem. You can hear a
click when the SIM/USIM card locks into place.
To Remove the SIM/USIM card from the USB modem,
l First take down the USB cap.
l Pull the plastic socket slightly, and you can hear a click
when the USIM/SIM card gets unlocked.
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l Take off the SIM/USIM card.
l Insert the socket into the modem.
2. Install memory card
You can use a compatible MicroSD card to save more data. Only
MicroSD card is supported by the modem and do not use other
memory card in the modem.
Install MicroSD card in the USB Modem, if you want to use it.
Open the MicroSD card cover. Insert the MicroSD card into the
slot. Make sure the metal contact side of the memory card facing
the modem shown as the following picture.
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Then close the MicroSD card slot cover.
The driver of the MicroSD card will installed automatically when
the modem driver is installed.
Note: maximum 4GB MicroSD card is supported
3. Connect the USB Modem to your laptop or desktop PC:
l Connect the USB Modem to the USB port and ensure that it
is tightly inserted.
l The modem will be automatically recognized.
l The system will automatically detect and recognize the new
hardware and display the new icon in the desktop status bar,
indicating that the computer and the USB Modem have been
connected properly. After a few seconds, the installation
program will start automatically.
2.3 Run the Application Software
After the modem is correctly connected, click the “Start →
Programs → ZTE Mobile Connection → ZTE Mobile
Connection” menu on the laptop or desktop PC to run the
application software.
Or double click the shortcut icon, to run the application software.
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After modem initialized, main interface appears. When the
standby icon appears in the taskbar, the modem can work
properly.
2.4 Hardware Uninstall
Close the software application then remove the hardware
following the procedure below.
- Firstly click the “close” button on the menu, and then
click “OK” to close the software.
- Then remove your USB Modem safely.
When you use a MicroSD card in the modem:
- Please left click the icon in the Windows system
tray bar. Then a menu will popup and indicates the USB
devices list as below:
- Select “Safely remove the USB disk” which is relevant to
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the MicroSD card.
- Pull out the USB modem directly, if you want to
disconnect the modem from the laptop or desktop PC.
2.5 Software Uninstall
Close the application program before the software uninstalls.
Click “Start→ Programs→ ZTE Mobile Connection→ ZTE
Uninstall” menu on the laptop or desktop PC.
Click “Yes” to confirm uninstall of the software.
Click “Yes” according to the indication, then the system begins
to uninstall programs,
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The interface will indicates the progress of uninstall.
27
When uninstall finish, the ‘Uninstall Complete” interface will
popup. Click “Finish” to complete the application software
uninstall.
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3 Functions & Operation
3.1 Interface introduction
3.1.1 Main Interface
The starting screen of the USB Modem software is shown as the
following:
The whole interface is divided into three parts. Related functions
can be executed by operation in the related areas.
1. Function button area:
There will show various function button icons. Select different
function button and it will carry out corresponding operation.
There will show various function button icons. Select different function button
and it will carry out corresponding operation.
Internet: Connect to the Internet.
SMS: Send SMS or read SMS.
Phonebook: Save and view the different information of the
contact list.
Function button area
System information area
User area
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Settings: Set normal relative information for the modem.
Help: System information for Help.
2. System information area:
Show the system status and different kinds of tips.
Icon Explanations
The icon indicates the network signal intensity.
There are 6 stages from none to the strongest.
The icon indicates there are new SMS at
present.
The icon indicates the current status of Internet
connection is not connected.
The icon indicates the current status of Internet
connection is already connected.
The letter “ P” means it supports packet-switch
（P）service, while letter “ C” means it supports
circuit switch（C）service. “P” is necessary for
Internet connection.
The icon indicates insert status of the modem.
Green means it has been inserted into the
computer.
The icon indicates insert status of the modem.
Red means it has not been inserted into the
computer.
The icon indicates insert status of the modem.
Yellow means it has been inserted into the
computer but in offline status.
The icon indicates insert status of the
SIM/USIM card to the modem. Green means
the card has been inserted.
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Icon Explanations
The icon indicates insert status of the
SIM/USIM card to the modem. Red means it
has not been inserted.
The icon indicates the current network type, i.e.
EDGE or GPRS, HSDPA/HSUPA service.
The icon indicates the current network type, i.e.
EDGE or GPRS, HSDPA, HSUPA service.
3. User Area:
Show the man-computer interaction information under various
conditions.
3.1.2 Description of Mini Icons
When click the mini button, the software will minimize as an icon
on the system taskbar. If connected to the Internet, the
minimized software won’t influence the download of data or
receiving SMS. When the application window is minimized, the
system icons will display on the taskbar. Double click the icon to
resize the display.
1. Taskbar Icons Description：
The USB Modem has been inserted into the computer.
The USB Modem is not inserted into the computer.
The USB Modem is offline.
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UIM/SIM card is not inserted.
No network signal.
There is a new message.
The USB Modem is ready to connect to Internet.
The Internet is already connected.
2. The uses of Tray Icons：
Right Click the tray icons, the following menu will appear:
ZTE device Offline/ZTE device On-line: Switch the current
connection status of the modem and the network.
Factory Settings: Restore all the settings to the original values
in the USB modem. This operation just affects the settings in the
USB modem and do not change any software settings in the
laptop or desktop PC.
Help: Enter the USB modem software help.
About: View the information of the application software and
hardware versions.
Exit: Close the software and stop the modem from working.
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3.2 Connecting Internet
You can browse web pages after you have accessed to Internet
with the help of modem, you can also receive SMS when surfing
in the Internet.
1. Connect to the Internet:
Click the Internet icon. Then the system will ask you “Connect to
Internet?” Select “Connect”.
When connected, there is a status bar in the bottom of the user
area which shows “State: connected to …”, and the user area
will show data amount, connected time and so on. Then you can
access Internet and receive email etc through network.
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You can click “Disconnect” to stop the connection when the
“Connect” 'button becomes “Disconnect” button,
2. Internet connection records:
Click “Internet connection records” to
check the log of Internet connection history.
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3.3 SMS
Note: To ensure that the SMS can be used properly, at first, you
should setup the correct SMS center number. Refer to section
“3.5.4 Messages Settings”.
Click the “SMS” icon to switch to the SMS interface and it will
show the number of messages in the inbox, outbox and draft
box. The user can click icons of “In Box”, “Out Box”, “Draft
Box” and “New Message” to enter relative interface.
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InBox: Save the received messages.
OutBox: Save the successfully sent messages.
Draft box: Save the editing SMS which haven’t been sent. The
drafts can only be saved in computer, not USIM/SIM.
New Messages: Write a new message.
For example: “Message in InBox PC : 2 Item(s) (U)SIM Card: 1
Item(s)” means: The PC side has 2 short message and there are
1 short messages in the Inbox of the SIM card , “SIM Card
capability” means the SIM card can hold 30 short messages.
Different SIM/USIM cards will have different capacities. For
more information, please consult your supplier. It will show the
capacity automatically in usage, like the above “30”.
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3.3.1 Read SMS
Click the “Inbox” button on the main interface or click new
message icon on the system taskbar to read the SMS saved in
the box. .
You can use the buttons under the menu to execute reading,
replying, forwarding, move, delete, saving numbers functions
and so on.
3.3.2 Create new message
Click “New Message” button to input the recipient’s number and
content.
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The recipient’s number can be input directly or by entering the
phonebook to select one/more/group records.
The recipient’s amount can be one or more. Please use “;” to
separate recipients.
The SMS content can include 140 individual English characters
(including English symbols. On the interface, there will show
total characters.
Click “Send”, the prompt screen like bellow will appear on the
interface.
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Select “Yes”, and then the edited short messages will be sent.
After sent successfully, the SMS will be saved into outbox
automatically. If send fails, it will be saved to the draft box
automatically.
Send SMS while browse the web:
When surfing the Internet, if your network supports, you can
send short messages at same time. Click “SMS” button icon,
enter the short message interface to send short messages
normally.
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3.3.3 The SMS box Operating Guide
Enter any of the InBox/OutBox/DraftBox to execute the
following functions:
Read: Read all the information of short messages. (The content
of short messages, sender’s phone number, delivered date and
time)
Reply: Reply short message to the sender.
Forward: Send the short message to other recipients.
Move: Change the current location (at computer side or
USIM/SIM card) where the short messages are saved to the
other location. When the modem receives new short messages,
by default messages settings it will receive the messages by the
USIM/SIM card and save them at the computer side.
Delete: Delete the selected short messages.
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Save: Save the sender number obtained from the message to
phonebook.
Cancel: Return to the SMS interface.
If you want to select several messages, you can use the “Ctrl” or
“Shift” key to execute multi-choice, and left click an item to add
to selection.
New message can not be received when the USIM/SIM card is
full of short messages (Different USIM/SIM cards have different
capacities), the system will indicate the inbox is full and ask
users to clear the inbox at USIM/SIM card side, while new
message can not be saved.
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3.4 Phonebook
Click”Phonebook” icon to access to the phonebook window, the
phonebook information can be saved in the PC or SIM/USIM
card and you can choose the saved position. Each record
includes contact name, mobile phone number, family phone
number, office phone number, email and the group name which
it belongs to.
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3.4.1 Creating a new contact
1) Click New – New Contact.
2) Select save position to decide where you want to save your
contact, PC or SIM/USIM.
3) Enter the name, telephone number, Email address. Then click
OK.
3.4.2 Modifying contacts
1) Select a contact to modify and then double-click it or click
“Edit”.
2) After the modification, click “OK”.
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3.4.3 Deleting contacts
1) Select one or more contacts and then click “Delete”.
2) At the prompt, click “Yes”.
3.4.4 Sending SMS to a contact
1) Select one or more contacts and then click “SMS”.
2) You will access in the writing SMS window automatically, the
selected contact mobile phone numbers will be listed in the
receiver column.
3) Enter the contents of the message and then click “Send”.
4) At the prompt, click “Yes” to send the SMS.
3.4.5 Searching for a contact
1) Enter the search conditions in the search condition blank.
2) Click Search begin searching.
3) The searching results will display in the contacts window.
3.5 Settings
Click “Settings” icon to switch to the settings interface. It
includes: Connection settings, Security settings, Network
settings, Messages settings, Alert settings.
Note: all the necessary settings have been correctly saved in
your USB modem by ZTE. There is no need to change these
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default settings.
3.5.1 Connection Settings
To ensure that the modem can connect the Internet properly,
you should configure the connection information first.
1. Button description
Add: Add new configuration files.
Delete: Delete the selected configuration files.
Edit: Edit the selected configuration files.
Set Default: Select one configuration file from the list, and set it
as the current using files.
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2. Config File
Select “add” to add new connection information to the system.
The “Config File” screen wills popup:
The configuration information includes: Config Filename, Dial
Number, User name, Password, APN, DNS, and PDP address.
If network supports “Obtain server address automatically”, the
modem can obtain the assigned IP information automatically. If
network does not support it, you should input the proper address
manually. Please consult the network supplier of SIM/USIM card
for all above information. The configuration information may be
various according to the different network suppliers and network
types.
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3.5.2 Security Settings
1. Enable the PIN Code：
When “PIN enable” item is selected, please enter PIN code to
use the modem and you can click “Revise PIN” to modify the
number.
2. Backup Phonebook and SMS:
If the item is selected, it means that the Phonebook and SMS
will backup manually in the computer side. If you operate the
data by mistake, you can click the “Resume” to restore to the
previous data.
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3.5.3 Network Settings
1. Select Network：
Automatic: The system selects the network automatically by
the user’s selected rules and the network status.
Manual: The network is selected by users themselves.
2. Network Mode Select
Automatic: The system selects the available network
automatically.
UMTS Only: The system will only select the UMTS network.
GSM Only: The system will only select the GSM network.
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3. Manual Select
When the “Manual” is selected, click the “Apply” button, pop-up
the following window:
Wait a minute, the supplier list will show in the windows and
which with the blue and green icons can be selected. Select a
proper network to connect.
49
Select the network that the supplier is utilized to serve your
USIM/SIM and press “Select” to enter the network.
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3.5.4 Messages Settings
Message Center: Set the corresponding SMS center number
the network supplier. You must input the correct SMS center
number to use the SMS properly and the number will be
provided by the network supplier. Please enter the country code
before the number.
Validity period: Set the time limit for saving SMS in the network
side. (This function needs network supports.)In option ：12
hours/A day/A week/The longest period. The default setting is
the longest period permitted by the network.
Location of Saving New SMS: Select “Default” to save in
location set by network. Select “USIM/SIM Card” to save in
USIM/SIM card; select “PC” to save in laptop or desktop PC.
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3.5.5 Alert settings
You can set “Connection alert, Disconnect alert and Incoming
SMS alert” by yourself. These alerts will sound on the PC side.
The audio file supports MP3、WAV、WMA and MIDI format. If
you select “Mute”, you cannot hear corresponding alert.
3.6 Help
Click “Help” icon, and switch to the help interface. Under the
help topic, you can get the USB Modem information about
function introductions, installation and usage guide, etc
3.7 MicroSD card
If you use MicroSD card in your modem, your computer will
display a removable disk related to the microSD card. You can
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use this disk freely as you want.
If you want to pull out the modem, please uninstall the
removable disk first. For more details, please refer to section
“Hardware Uninstall”.
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4 FAQ & Answers
When you meet the following problems in service, please refer
to the following answers to solve it. If the problems still exist,
please contact with your service supplier.
Problem
Description Possible Causes Problem Solving
The system can
not run the
installation
program
automatically.
The system
configuration is not
suitable for the auto
run.
Open the visual
disc of the modem
program and start
the autorun.exe.
If you have installed
the other version of
installation program
please uninstall it
firstly.
After the full
installation, the
system doesn’t
install the driver
program properly.
The system
configuration is not
suitable for the auto
run.
Please install the
driver program
manually. The
driver program can
be found in the
installation location:
C:\Program
Files\ZTE Mobile
Connection\drivers
The ZTE
application
software can not
run normally
The configurations
have some errors.
Run the installation
again. Select
Modify or Repair to
correct the errors.
54
Problem
Description Possible Causes Problem Solving
After the modem
is plugged in, the
modem program
doesn’t run
automatically.
The system
configuration is not
proper.
Please open the
modem program
manually. You can
find it in the Start→
Program menu or
the shortcut on the
desktop.
1. The position of
the USB Modem
inner antenna is
unfitting.
1．Adjust the angle
and position of the
USB Modem.
After restarted
the computer,
there is no signal.
2．You are in the
place where no
GSM/GPRS/EDGE/
UMTS/HSDPA/HS
UPA network
covered , such as
underground
parking lot, tunnel
etc.
2. Change to the
places where is the
signal is in good
condition.
1. The modem isn’t
inserted well.
1. Restart the
computer, or insert
the modem again.
When the USB
Modem has been
plugged in,
computer cannot
find the visual
disc of the USB
Modem. 2. The USIM/SIM
card isn’t inserted
well, such as
inserted in reverse.
2. Insert the
USIM/SIM card
correctly again.
Make sure the
metal contact side
should be inserted
inside
55
Problem
Description Possible Causes Problem Solving
3. The SMS center
number isn’t
correct.
3. Consult your
service provider for
the correct number.
Then configure the
right number in
Message settings.
2. The network is
busy and other
reasons.
2. Try later. Message sent
failed.
1. You are in
the place where no
GSM/GPRS/EDGE/
UMTS/HSDPA/HS
UPA network
covered， such as
underground
parking lot, tunnel
etc.
1. Change to the
place where there
is good signal.
2. The network at
this time in this
place is busy now.
2. Try later. Date connection
failed.
3. The APN in the
configuration files is
error.
3. Check the APN
in the configuration
file in the
“Connection
settings”.
56
Problem
Description Possible Causes Problem Solving
4. The modem data
is error.
4. It is perhaps the
GPRS or UMTS
network problem
and please contact
with the local
supplier in time.
5. The network type
selected by manual
is wrong.
5. Select the correct
network according
to the type of the
USIM/SIM card.
1. After connection,
there is no data
transfer, which
resulted that you
can not open web
pages.
1. Check that the
APN in the
Configuration files
is correct or not.
Connected to the
Internet, but it
cannot open any
website page.
2. The IE browser
got problems.
2. If the IE gets
problems, upgrade
to the new version
or reinstall the IE
browser.
57
Problem
Description Possible Causes Problem Solving
3. The operating
system is infected
by virus (Such as
Worm Blaster
which can take up a
quantity of upload
data flow and result
that it can’t receive
downloaded data
flow so that you
cannot open any
website.)
3. Use the
professional
anti-virus software
to check and kill the
virus in the
operating system
completely.
4. You have
connected to other
APN. which cannot
connect to the
Internet.
4. Consult your
service supplier for
help.
Your USB Modem
is not permitted to
roam in your
network.
Consult your
service supplier for
help.
The Modem can
not connect to the
Internet in other
places
Check the MicroSD
card capacity, the
maximum
supported capacity
is 4GB
Use another
MicroSD card with
a maximum
capacity of 4GB
My MicroSD card
can not read or
not found