ZTE Maven Z812 Product Safety And Warranty Information Guide PDF 252KB

User Manual: ZTE ZTE Maven™ - ZTE USA

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Z812
Product Safety and
Warranty Information

ZTEUSA.COM

Table of Contents
Health and Safety Information  . . . . . . . . . . . . . . . . . . . . . . . . .  1

Copyright © 2015 ZTE CORPORATION. All rights reserved. ZTE, Maven,
and the ZTE logos are trademarks of the ZTE Corporation.
No part of this publication may be excerpted, reproduced, translated
or utilized in any form or by any means, electronic or mechanical,
including photocopying and microfilm, without the prior written
permission of ZTE Corporation.
The manual is published by ZTE Corporation. We reserve the right to
make modifications on print errors or update specifications without
prior notice.
The Bluetooth® word mark and logos are registered trademarks owned
by Bluetooth SIG, Inc.
Other trademarks and trade names are the property of their respective
owners.
Manual No. : 079584507269

General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
FCC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
RF Exposure Information (SAR) . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
Hearing Aid Compatibility (HAC) Regulations
for Mobile Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
CTIA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
Distraction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Product Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  11
Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Explosive Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  14

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Limited Warranty  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  16
How to Get Warranty Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17
Other Warranty Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  17

Health and Safety Information
General Safety
Don’t make or receive
handheld calls while driving.
And never text while driving.

Don’t use at gas
stations.

Keep your phone at least
half an inch (15 mm) away
from your ear or body while
making calls.

Your phone may
produce a bright or
flashing light.

Small parts may cause
choking.

Don’t dispose of
your phone in a fire.

Your phone can produce
a loud sound.

Avoid contact with
anything magnetic.

Keep away from pacemakers
and other electronic medical
devices.

Avoid extreme
temperatures.

Power off when asked to
in hospitals and medical
facilities.

Avoid contact with
liquids. Keep your
phone dry.

Power off when told to in
aircrafts and airports.

Don’t take your
phone apart.

Power off when near
explosive materials or liquids.

Only use approved
accessories.

Don’t rely on your phone for emergency communications.
1

FCC Regulations
This mobile phone complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device
must accept any interference received, including interference
that may cause undesired operation.
This mobile phone has been tested and found to comply
with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
2

Caution: Changes or modifications not expressly approved
by the party responsible for compliance could void the user‘s
authority to operate the equipment.

RF Exposure Information (SAR)
This phone is designed and manufactured not to exceed the
emission limits for exposure to radio frequency (RF) energy
set by the Federal Communications Commission of the United
States, Industry Canada of Canada.
During SAR testing, this device was set to transmit at its highest
certified power level in all tested frequency bands, and placed
in positions that simulate RF exposure in usage against the
head with no separation, and near the body with the separation
of 0.4 inches (10 mm). Although the SAR is determined at
the highest certified power level, the actual SAR level of the
device while operating can be well below the maximum value.
This is because the phone is designed to operate at multiple
power levels so as to use only the power required to reach the
network. In general, the closer you are to a wireless base station
antenna, the lower the power output.
The exposure standard for wireless devices employing a unit of
measurement is known as the Specific Absorption Rate, or SAR.
The SAR limit set by the FCC is 1.6 W/kg, and 1.6 W/kg by
Industry Canada.
This device is complied with SAR for general population /
uncontrolled exposure limits in ANSI/IEEE C95.1-1992 and
Canada RSS 102, and had been tested in accordance with
3

the measurement methods and procedures specified in OET
Bulletin 65 Supplement C, and Canada RSS 102. This device
has been tested, and meets the FCC, IC RF exposure guidelines
when tested with the device directly contacted to the body.
The FCC has granted an Equipment Authorization for this model
phone with all reported SAR levels evaluated as in compliance
with the FCC RF exposure guidelines. SAR information on this
model phone is on file with the FCC and can be found under
the Display Grant section of www.fcc.gov/oet/ea/fccid after
searching on FCC ID: SRQ-Z812.
For this device, the highest reported SAR value for usage against
the head is 0.77 W/kg, for usage near the body is 1.35 W/kg.
While there may be differences between the SAR levels of
various phones and at various positions, they all meet the
government requirements.
SAR compliance for body-worn operation is based on a
separation distance of 0.4 inches (10 mm) between the unit and
the human body. Carry this device at least 0.4 inches (10 mm)
away from your body to ensure RF exposure level compliant or
lower to the reported level. To support body-worn operation,
choose the belt clips or holsters, which do not contain metallic
components, to maintain a separation of 0.4 inches (10 mm)
between this device and your body.
RF exposure compliance with any body-worn accessory, which
contains metal, was not tested and certified, and use of such
body-worn accessory should be avoided.
4

Hearing Aid Compatibility (HAC) Regulations
for Mobile Phones
In 2003, the FCC adopted rules to make digital wireless
telephones compatible with hearing aids and cochlear
implants. Although analog wireless phones do not
usually cause interference with hearing aids or cochlear
implants, digital wireless phones sometimes do because of
electromagnetic energy emitted by the phone’s antenna,
backlight, or other components. Your phone is compliant with
FCC HAC regulations (ANSI C63.19- 2011). While some wireless
phones are used near some hearing devices (hearing aids and
cochlear implants), users may detect a buzzing, humming, or
whining noise. Some hearing devices are more immune than
others to this interference noise and phones also vary in the
amount of interference they generate. The wireless telephone
industry has developed a rating system for wireless phones
to assist hearing device users in finding phones that may be
compatible with their hearing devices. Not all phones have
been rated. Phones that are rated have the rating on their box
or a label located on the box. The ratings are not guarantees.
Results will vary depending on the user’s hearing device and
hearing loss. If your hearing device happens to be vulnerable
to interference, you may not be able to use a rated phone
successfully. Trying out the phone with your hearing device is
the best way to evaluate it for your personal needs.
This phone has been tested and rated for use with hearing aids
for some of the wireless technologies that it uses. However,
5

there may be some newer wireless technologies used in this
phone that have not been tested yet for use with hearing
aids. It is important to try the different features of this phone
thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering
noise. Consult your service provider or the manufacturer of this
phone for more information on hearing aid compatibility. If you
have questions about return or exchange policies, consult your
service provider or phone retailer.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and
are likely to generate less interference to hearing devices than
phones that are not labeled. M4 is the better/higher of the two
ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements
and are likely to be more usable with a hearing device’s telecoil
(“T Switch” or “Telephone Switch”) than unrated phones. T4 is
the better/ higher of the two ratings. (Note that not all hearing
devices have telecoils in them.)
Your phone meets the M4/T4 level rating.
Hearing devices may also be rated. Your hearing device
manufacturer or hearing health professional may help you
find this rating. For more information about FCC Hearing Aid
Compatibility, please go to http://www.fcc.gov/cgb/dro.

CTIA
a)	Do not disassemble or open, crush, bend or deform, puncture
or shred.
6

b)	Do not modify or remanufacture, attempt to insert foreign
objects into the battery, immerse or expose to water or other
liquids, expose to fire, explosion or other hazard.
c)	Only use the battery for the system for which it is specified.
d)	Only use the battery with a charging system that has
been qualified with the system per CTIA Certification
Requirements for Battery System Compliance to IEEE 1725.
Use of an unqualified battery or charger may present a risk of
fire, explosion, leakage, or other hazard.
e)	Do not short circuit a battery or allow metallic conductive
objects to contact battery terminals.
f )	Replace the battery only with another battery that has been
qualified with the system per this standard, IEEE-Std-1725.
Use of an unqualified battery may present a risk of fire,
explosion, leakage or other hazard.
g)	Promptly dispose of used batteries in accordance with local
regulations.
h)	Battery usage by children should be supervised.
i )	Avoid dropping the phone or battery. If the phone or
battery is dropped, especially on a hard surface, and the user
suspects damage, take it to a service center for inspection.
j )	Improper battery use may result in a fire, explosion or other
hazard.
For those host devices that utilize a USB port as a charging
source, the host device’s user manual shall include a statement
that the phone shall only be connected to CTIA certified.
7

Distraction
Driving
Full attention must be given to driving at all times in order to
reduce the risk of an accident. Using a phone while driving
(even with a hands-free kit) can cause distraction and lead to
an accident. You must comply with local laws and regulations
restricting the use of wireless devices while driving.
Operating Machinery
Full attention must be given to operating the machinery in
order to reduce the risk of an accident.

Product Handling
General Statement on Handling and Use
You alone are responsible for how you use your phone and any
consequences of its use.
You must always power off your phone wherever the use of
a phone is prohibited. Use of your phone is subject to safety
measures designed to protect users and their environment.
• Always treat your phone and its accessories with care and
keep it in a clean and dust-free place.
• Do not expose your phone or its accessories to open flames or
lit tobacco products.
• Do not expose your phone or its accessories to liquid,
moisture, or high humidity.
8

• Do not drop, throw, or try to bend your phone or its accessories.
• Do not use harsh chemicals, cleaning solvents, or aerosols to
clean the device or its accessories.
• Do not paint your phone or its accessories.
• Do not attempt to disassemble your phone or its accessories.
Only authorized personnel can do so.
• Do not expose your phone or its accessories to extreme
temperatures, minimum 23°F and maximum 122°F (minimum
– 5°C and maximum + 50°C).
• Please check local regulations for disposal of electronic
products.
• Do not carry your phone in your back pocket as it could break
when you sit down.
Small Children
Do not leave your phone and its accessories within the reach
of small children or allow them to play with it. They could hurt
themselves or others, or could accidentally damage the phone.
Your phone contains small parts with sharp edges that may
cause an injury or may become detached and create a choking
hazard.
Demagnetization
To avoid the risk of demagnetization, do not allow electronic
devices or magnetic media close to your phone for a long time.
9

Electrostatic Discharge (ESD)
Do not touch the SIM card’s metal connectors.
Antenna
Do not touch the antenna unnecessarily.
Normal Use Position
When placing or receiving a phone call, hold your phone to
your ear, with the bottom toward your mouth.
Air Bags
Do not place a phone in the area over an air bag or in the air
bag deployment area as an airbag inflates with great force and
serious injury could result.
Store the phone safely before driving your vehicle.
Seizures/Blackouts
The phone can produce a bright or flashing light. A small
percentage of people may be susceptible to blackouts or seizures
(even if they have never had one before) when exposed to
flashing lights or light patterns such as when playing games or
watching video. If you have experienced seizures or blackouts
or have a family history of such occurrences, please consult a
physician.
Repetitive Strain Injuries
To minimize the risk of Repetitive Strain Injury (RSI) when
texting or playing games with your phone:
10

• Do not grip the phone too tightly.
• Press the keys lightly.
• Use the special features that are designed to minimize the
times of pressing buttons, such as Message Templates and
Predictive Text.
• Take lots of breaks to stretch and relax.
Emergency Calls
This phone, like any wireless phone, operates using radio
signals, which cannot guarantee connection in all conditions.
Therefore, you must never rely solely on any wireless phone for
emergency communications.
Loud Noise
This phone is capable of producing loud noises, which may
damage your hearing. Turn down the volume before using
headphones, Bluetooth stereo headsets or other audio devices.
Phone Heating
Your phone may become warm during charging and during
normal use.

Electrical Safety
Accessories
Use only approved accessories.
Do not connect with incompatible products or accessories.
11

Take care not to touch or allow metal objects, such as coins or
key rings, to contact or short-circuit in the battery terminals.
Connection to a Car
Seek professional advice when connecting a phone interface to
the vehicle electrical system.
Faulty and Damaged Products
Do not attempt to disassemble the phone or its accessories.
Only qualified personnel can service or repair the phone or its
accessories.
If your phone (or its accessories) has been submerged in water,
punctured, or subjected to a severe fall, do not use it until you
have taken it to be checked at an authorized service center.

Interference
General Statement on Interference
Care must be taken when using the phone in close proximity to
personal medical devices, such as pacemakers and hearing aids.
Pacemakers
Pacemaker manufacturers recommend that a minimum
separation of 6 inches (15 cm) be maintained between a mobile
phone and a pacemaker to avoid potential interference with
the pacemaker. To achieve this, use the phone on the opposite
ear to your pacemaker and do not carry it in a breast pocket.
12

Hearing Aids
People with hearing aids or other cochlear implants may
experience interfering noises when using wireless devices or
when one is nearby.
The level of interference will depend on the type of hearing
device and the distance from the interference source, increasing
the separation between them may reduce the interference.
You may also consult your hearing aid manufacturer to discuss
alternatives.
Medical Devices
Please consult your doctor and the device manufacturer to
determine if operation of your phone may interfere with the
operation of your medical device.
Hospitals
Power off your wireless device when requested to do so in
hospitals, clinics, or health care facilities. These requests are
designed to prevent possible interference with sensitive
medical equipment.
Aircraft
Power off your wireless device whenever you are instructed to
do so by airport or airline staff.
Consult the airline staff about the use of wireless devices on
board the aircraft. If your device offers a ‘flight mode’, this must
be enabled prior to boarding an aircraft.
13

Interference in Cars
Please note that because of possible interference to electronic
equipment, some vehicle manufacturers forbid the use of
mobile phones in their vehicles unless a hands-free kit with an
external antenna is included in the installation.

Explosive Environments
Gas Stations and Explosive Atmospheres
In locations with potentially explosive atmospheres, obey all
posted signs to turn off wireless devices such as your phone or
other radio equipment.
Areas with potentially explosive atmospheres include fueling
areas, below decks on boats, fuel or chemical transfer or
storage facilities, and areas where the air contains chemicals or
particles, such as grain, dust, or metal powders.
Blasting Caps and Areas
Power off your mobile phone or wireless device when in a
blasting area or in areas posted with power off “two-way radios”
or “electronic devices” notices to avoid interfering with blasting
operations.

14

Warranty
ZTE offers you a limited warranty that the enclosed subscriber
unit and its enclosed accessories will be free from defects in
material and workmanship for a period that expires one year
from the date of sale of the Product to you, provided that you
are the original end user purchaser of the Product and provided
that your purchase was made from a supplier authorized by
the Seller. Transfer or resale of a Product will automatically
terminate warranty coverage with respect to that Product. This
limited warranty is not transferable to any third party, including
but not limited to any subsequent purchaser or owner of the
Product. This limited warranty is applicable only to end users in
the United States.
1. This product or phone is warranted for 12 (twelve) months
from date of purchase.
2. 	For warranty service information, please call ZTE service
number (877) 817-1759 (Toll Free). The manufacturer’s
website, http://www.zteusa.com, is also available for
assistance.
3. 	This warranty only applies if the product has been used
in accordance with the manufacturer’s instructions under
normal use and with reasonable care.
4. What this warranty does not cover:
a) 	Defects or damages resulting from the misuse of this
product.
.

15

b) 	Defects or damages from abnormal use, abnormal
conditions, improper storage, exposure to moisture,
dampness or corrosive environments, unauthorized
modifications, unauthorized repair, neglect, rough
handling, abuse, accident, alteration, improper
installation, incorrect voltage application, food or liquid
spoilage, acts of God.
c) Normal wear and tear.
d) 	If the Product has been opened, modified or repaired
by anyone other than a warranty service center or if it is
repaired using unauthorized spare parts.
e) 	If the serial number or mobile accessory date code has
been removed, erased, defaced, altered or are illegible in
any way subject to sole judgment of ZTE.

LIMITED WARRANTY
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED
WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY AGAINST
ZTE AND ZTE’S SOLE AND EXCLUSIVE LIABILITY IN RESPECT OF
DEFECTS IN PRODUCT. HOWEVER, THIS LIMITED WARRANTY
SHALL NOT EXCLUDE NOR LIMIT ANY OF YOUR LEGAL
(STATUTORY) RIGHTS UNDER THE APPLICABLE NATIONAL LAWS.
TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE DOES
NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR
CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE
OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS
OF REVENUES OR LOSS OF ANTICIPATED PROFIT,
16

INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT, OR
SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE. TO THE
EXTENT PERMITTED BY APPLICABLE LAW, ZTE’S LIABILITY
SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT.
THE ABOVE LIMITATIONS SHALL NOT APPLY TO DEATH OR
PERSONAL INJURY CAUSED BY DEFECT OF PRODUCT IN
MATERIAL, DESIGN AND WORKMANSHIP.

How to Get Warranty Service
To obtain warranty service, please call (877) 817-1759. Please
have the following information available when you send the
phone in for repair:
• A valid Proof of Purchase
• Return address
• Daytime phone number or fax number
• Model #
• IMEI # (Look for the 15-digit IMEI # behind the battery of the
device.)
• Complete description of the problem
• Transportation prepaid

Other Warranty Programs
You may have other warranty programs with your purchase,
such as warranty exchange. If so, please refer to equipment
package or the original point of sale.
17

Notes

18



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