ZTE ZTEN9560 LTE/CDMA/WCDMA/GSM(GPRS) Multi-Mode Digital Mobile Phone User Manual
ZTE Corporation LTE/CDMA/WCDMA/GSM(GPRS) Multi-Mode Digital Mobile Phone
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Important Information
Safety Information – page 2
Warranty – page 13
2 Safety Information
Safety Information
THIS BOOKLET CONTAINS IMPORTANT OPERATIONAL
AND SAFETY INFORMATION THAT WILL HELP YOU
SAFELY USE YOUR PHONE. FAILURE TO READ AND
FOLLOW THE INFORMATION PROVIDED IN THIS
BOOKLET MAY RESULT IN SERIOUS BODILY INJURY,
DEATH, OR PROPERTY DAMAGE.
General Precautions
There are several simple guidelines to operating
your phone properly and maintaining safe,
satisfactory service.
• To maximize performance, do not touch the bottom
portion of your phone where the internal antenna is
located while using the phone.
• Speak directly into the mouthpiece.
• Avoid exposing your phone and accessories to rain or
liquid spills. If your phone does get wet, immediately
turn the power off and remove the battery.
• Do not expose your phone to direct sunlight for
extended periods of time (such as on the dashboard
of a car).
• Although your phone is quite sturdy, it is a complex
piece of equipment and can be broken. Avoid
dropping, hitting, bending, or sitting on it.
• Any changes or modiications to your phone not
expressly approved in this document could void your
warranty for this equipment and void your authority to
operate this equipment.
Note: For the best care of your device, only authorized
personnel should service your phone and
accessories. Failure to do so may be dangerous and
void your warranty.
2 Safety Information Safety Information 3
Maintaining Safe Use of and Access to
Your Phone
Do Not Rely on Your Phone for Emergency Calls
Mobile phones operate using radio signals, which
cannot guarantee connection in all conditions.
Therefore you should never rely solely upon any mobile
phone for essential communication (e.g., medical
emergencies). Emergency calls may not be possible on
all cellular networks or when certain network services or
mobile phone features are in use. Check with your local
service provider for details.
Using Your Phone While Driving
Talking on your phone while driving (or operating the
phone without a hands-free device) is prohibited in
some jurisdictions. Laws vary as to speciic restrictions.
Remember that safety always comes irst.
Following Safety Guidelines
To operate your phone safely and eficiently, always
follow any special regulations in a given area. Turn your
phone off in areas where use is forbidden or when it may
cause interference or danger.
Using Your Phone Near Other Electronic Devices
Most modern electronic equipment is shielded from
radio frequency (RF) signals. However, RF signals from
wireless phones may affect inadequately shielded
electronic equipment. RF signals may affect improperly
installed or inadequately shielded electronic operating
systems or entertainment systems in motor vehicles.
Check with the manufacturer or their representative
to determine if these systems are adequately
shielded from external RF signals. Also check with the
manufacturer regarding any equipment that has been
added to your vehicle. Consult the manufacturer of
any personal medical devices, such as pacemakers
4 Safety Information
and hearing aids, to determine if they are adequately
shielded from external RF signals.
Note: Always turn off the phone in healthcare facilities, and
request permission before using the phone near
medical equipment.
Turning Off Your Phone Before Flying
Turn off your phone before boarding any aircraft. To
prevent possible interference with aircraft systems, the
U.S. Federal Aviation Administration (FAA) regulations
require you to have permission from a crew member
to use your phone while the plane is on the ground.
To prevent any risk of interference, FCC regulations
prohibit using your phone while the plane is in the air.
Turning Off Your Phone in Dangerous Areas
To avoid interfering with blasting operations, turn your
phone off when in a blasting area or in other areas
with signs indicating two-way radios should be turned
off. Construction crews often use remote-control
RF devices to set off explosives. Turn your phone off
when you’re in any area that has a potentially explosive
atmosphere. Although it’s rare, your phone and
accessories could generate sparks. Sparks can cause an
explosion or ire, resulting in bodily injury or even death.
These areas are often, but not always, clearly marked.
They include:
• Fueling areas such as gas stations.
• Below deck on boats.
• Fuel or chemical transfer or storage facilities.
• Areas where the air contains chemicals or particles
such as grain, dust, or metal powders.
• Any other area where you would normally be advised
to turn off your vehicle’s engine.
Note: Never transport or store lammable gas, lammable
liquids, or explosives in the compartment of your vehicle
that contains your phone or accessories.
4 Safety Information Safety Information 5
Restricting Children’s Access to Your Phone
Your phone is not a toy. Do not allow children to play
with it as they could hurt themselves and others, dam-
age the phone or make calls that increase your invoice.
Using Your Phone With a Hearing Aid Device
When some wireless phones are used with certain
hearing devices (including hearing aids and cochlear
implants), users may detect a noise which can interfere
with the effectiveness of the hearing device. Some
hearing devices are more immune than others to this
interference noise, and phones also vary in the amount
of interference noise they may generate. ANSI standard
C63.19-2011 was developed to provide a standardized
means of measuring both wireless phone and hearing
devices to determine usability rating categories for both.
Ratings have been developed for mobile phones to
assist hearing device users ind phones that may be
compatible with their hearing device. Not all phones
have been rated for compatibility with hearing devices.
Phones that have been rated have a label located on the
box. Your ZTE MAX XL has an M4/T3 rating.
These ratings are not guarantees. Results will vary
depending on the user’s hearing device and individual
type and degree of hearing loss. If a hearing device is
particularly vulnerable to interference noise; even a
phone with a higher rating may still cause unacceptable
noise levels in the hearing device. Trying out the phone
with your hearing device is the best way to evaluate it for
your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC
requirements for hearing aid compatibility and are likely
to generate less interference to hearing devices than
unrated phones. (M4 is the better/higher of the two
ratings.)
T-Ratings: Phones rated T3 or T4 meet FCC requirements
and are likely to be more usable with a hearing device’s
telecoil (“T Switch” or “Telephone Switch”) than unrated
6 Safety Information
phones. (T4 is the better/higher of the two ratings. Note
that not all hearing devices have telecoils in them.)
Note: This phone has been tested and rated for use with
hearing aids for some of the wireless technologies
that it uses. However, there may be newer wireless
technologies (including Wi-Fi) used in this phone that
have not been tested for use with hearing aids.
Hearing aid devices may also be measured for immunity
to interference noise from wireless phones and should
have ratings similar to phones. Ask your hearing
healthcare professional for the rating of your hearing
aid. Add the rating of your hearing aid and your phone to
determine probable usability:
• Any combined rating equal to or greater than six
offers excellent use.
• Any combined rating equal to ive is considered
normal use.
• Any combined rating equal to four is
considered usable.
Thus, if you pair an M3 hearing aid with an M3 phone,
you will have a combined rating of six for “excellent use.”
This is synonymous for T ratings.
It is further suggested you experiment with multiple
phones (even those not labeled M3/T3 or M4/T4) while
in the store to ind the one that works best with your
hearing aid device. Should you experience interference
or ind the quality of service unsatisfactory after
purchasing your phone, promptly return it to the store.
More information about hearing aid compatibility may
be found at: fcc.gov, fda.gov, and accesswireless.org.
To further minimize interference, consider doing
the following:
• Set the phone’s display and keypad backlight settings
to ensure the minimum time interval:
1. Touch > > Settings > Display.
6 Safety Information Safety Information 7
2. Touch Sleep to set the time interval before the
display backlight turns o; touch Navigation key
light duration to turn on or o keypad backlight
and set backlight duration.
• Position the phone so the internal antenna is farthest
from your hearing aid.
• Move the phone around to ind the point with
least interference.
Caring for the Battery
Protecting Your Battery
The guidelines listed below help you get the most out of
your battery’s performance.
• Use only carrier-approved or manufacturer-approved
batteries and accessories. Buying the right batteries
and accessories is the best way to ensure they’re
genuine and safe.
• In order to avoid damage, charge the battery only in
temperatures that range from 32 oF to 113 oF (0 oC
to 45 oC).
• Don’t use the battery charger in direct sunlight or in
high humidity areas, such as the bathroom.
• Never dispose of the battery by incineration.
• Keep the metal contacts on top of the battery clean.
• Don’t attempt to disassemble or short-circuit
the battery.
• The battery may need recharging if it has not been
used for a long period of time.
• It’s best to replace the battery when it no longer
provides acceptable performance. It can be
recharged hundreds of times before it
needs replacing.
• Don’t store the battery in high temperature areas for
long periods of time. It’s best to follow these
storage rules:
8 Safety Information
▪Less than one month: -4 oF to 140 °F (-20 oC
to 60 oC)
▪More than one month: -4 oF to 113 °F (-20 °C
to 45 °C)
Disposal of Lithium Ion (Li-Ion) Batteries
Do not handle a damaged or leaking Li-Ion battery as
you can be burned. For safe disposal options of your
Li-Ion batteries, contact your nearest authorized
service center.
Be sure to dispose of your battery properly. In some
areas, the disposal of batteries in household or business
trash may be prohibited.
CTIA Requirements
• Do not disassemble or open, crush, bend or deform,
puncture or shred.
• Do not modify or remanufacture, attempt to insert
foreign objects into the battery, immerse or expose
to water or other liquids, expose to ire, explosion or
other hazard.
• Only use the battery for the system for which it
is speciied.
• Only use the battery with a charging system that has
been qualiied with the system per CTIA Certiication
Requirements for Battery System Compliance to IEEE
1725. Use of an unqualiied battery or charger may
present a risk of ire, explosion, leakage, or
other hazard.
• Do not short circuit a battery or allow metallic
conductive objects to contact battery terminals.
• Replace the battery only with another battery that has
been qualiied with the system per this standard, IEEE-
Std-1725. Use of an unqualiied battery may present a
risk of ire, explosion, leakage or other hazard.
• Promptly dispose of used batteries in accordance
with local regulations.
8 Safety Information Safety Information 9
• Battery usage by children should be supervised.
• Avoid dropping the phone or battery. If the phone or
battery is dropped, especially on a hard surface, and
the user suspects damage, take it to a service center
for inspection.
• Improper battery use may result in a ire, explosion or
other hazard.
• The phone shall only be connected to CTIA
certiied adapters, products that bear the USB-IF
logo or products that have completed the USB-IF
compliance program.
Radio Frequency (RF) Energy
Understanding How Your Phone Operates
Your phone is basically a radio transmitter and receiver.
When it’s turned on, it receives and transmits radio
frequency (RF) signals. When you use your phone, the
system handing your call controls the power level.
This power can range from 0.006 watt to 0.2 watt in
digital mode.
Knowing Radio Frequency Safety
The design of your phone complies with updated NCRP
standards described below.
In 1991-92, the Institute of Electrical and Electronics
Engineers (IEEE) and the American National Standards
Institute (ANSI) joined in updating ANSI’s 1982 standard
for safety levels with respect to human exposure to
RF signals. More than 120 scientists, engineers and
physicians from universities, government health
agencies and industries developed this updated
standard after reviewing the available body of research.
In 1993, the Federal Communications Commission (FCC)
adopted this updated standard in a regulation. In August
1996, the FCC adopted hybrid standard consisting of
the existing ANSI/IEEE standard and the guidelines
10 Safety Information
published by the National Council of Radiation
Protection and Measurements (NCRP).
Body-Worn Operation
To maintain compliance with FCC RF exposure
guidelines, if you wear a handset on your body, use a
carrier-supplied or carrier-approved carrying case,
holster or other body-worn accessory which do not
contain metallic components. If you do not use a body-
worn accessory, ensure the antenna is at least 0.4 inch
(1.0 centimeters) from your body when transmitting.
Use of non-approved accessories may violate FCC RF
exposure guidelines.
For more information about RF exposure, visit the FCC
website at fcc.gov.
Speciic Absorption Rates (SAR) for
Wireless Phones
The SAR value corresponds to the relative amount
of RF energy absorbed into the head of a user of a
wireless handset.
The SAR value of a phone is the result of an extensive
testing, measuring and calculation process. It does
not represent how much RF the phone emits. All
phone models are tested at their highest value in
strict laboratory settings. But when in operation, the
SAR of a phone can be substantially less than the level
reported to the FCC. This is because of a variety of
factors including its proximity to a base station antenna,
phone design and other factors. What is important
to remember is that each phone meets strict federal
guidelines. Variations in SARs do not represent a
variation in safety.
All phones must meet the federal standard, which
incorporates a substantial margin of safety. As stated
above, variations in SAR values between different model
phones do not mean variations in safety. SAR values at
10 Safety Information Safety Information 11
or below the federal standard of 1.6 W/kg are considered
safe for use by the public.
The highest reported SAR values of the ZTE MAX XL are:
Head: 1.13 W/kg (1 g)
Body-worn: 1.19 W/kg (1 g)
FCC Radio Frequency Emission
This phone meets the FCC Radio Frequency Emission
Guidelines.
FCC ID number: SRQ-ZTEN9560
More information on the phone’s SAR can be found from
the following FCC website: http://fcc.gov/oet/ea/.
FCC Notice
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
Changes or modiications not expressly approved by
the party responsible for compliance could void the
user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules.
These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause
harmful interference to radio communications.
However, there is no guarantee that interference will not
occur in a particular installation.
If this equipment does cause harmful interference to
radio or television reception, which can be determined
by turning the equipment off and on, the user is
12 Safety Information
encouraged to try to correct the interference by one or
more of the following measures:
• Reorient the direction of the internal antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Owner’s Record
The model number, regulatory number, and serial
number are located on a nameplate inside the battery
compartment. Keep a record of the serial number. It will
be helpful if you need to contact us about your phone in
the future.
LCA Assessment
We have done an LCA assessment for ZTE MAX XL
using the LCA assessment systems (EIME system)
from BV, and have had it peer-reviewed by our Green
Product manager who conirms that the LCA test report
complies with related standard requirement.
Warranty 13
12 Safety Information
Warranty
Your device has been designed to provide you with
reliable, worry-free service. If for any reason you have
a problem with your equipment, please refer to the
manufacturer’s warranty in this section.
Manufacturer’s Warranty
ZTE (“Seller”) offers you a limited warranty that the
enclosed product or products (the “Product”) will be
free from defects in material and workmanship for a
period that expires one year from the date of sale of the
Product to you, provided that you are the original end-
user purchaser of the Product and provided that your
purchase was made from a supplier authorized by the
Seller. Transfer or resale of a Product will automatically
terminate warranty coverage with respect to that Product.
This limited warranty is not transferable to any third party,
including but not limited to any subsequent purchaser or
owner of the Product. This limited warranty is applicable
to end users in the United States and Puerto Rico.
Seller will, at its sole and absolute discretion, either repair
or replace a Product (which unit may use refurbished
parts of similar quality and functionality) if found by
Seller to be defective in material or workmanship, or if
Seller determines that it is unable to repair or replace
such Product, Seller will refund the purchase price for
such Product, provided that the subject Product (i) is
returned to a Seller authorized service center within the
one year warranty period, and (ii) is accompanied by a
proof of purchase in the form of a bill of sale or receipted
invoice which evidences that the subject Product is
within the one year warranty period. After the one year
warranty period, you must pay all shipping, parts and
labor charges. In the event that the product is deemed
un-repairable or has been removed from the list of
products supported by the Seller, you will only be liable
for shipping and labor charges.
14 Warranty
This limited warranty does not cover and is void with
respect to the following: (i) any Product which has
been improperly installed, repaired, maintained or
modiied; (ii) any Product which has been subjected to
misuse (including any Product used in conjunction with
hardware electrically or mechanically incompatible or
used with accessories not approved by Seller), abuse,
accident, physical damage, abnormal operation,
improper handling, neglect, exposure to ire or liquid;
(iii) any Product operated outside published maximum
ratings; (iv) cosmetic damage; (v) any Product on
which warranty stickers or Product serial numbers
have been removed, altered, or rendered illegible;
(vi) cost of installation, removal or reinstallation; (vii)
signal reception problems (unless caused by defects in
material and workmanship); (viii) damage the result of
ire, lood, acts of God or other acts which are not the
fault of Seller and which the Product is not speciied
to tolerate, including damage caused by mishandling,
shipping and blown fuses; (ix) consumables (such
as fuses); or (x) any Product which has been opened,
repaired, modiied or altered by anyone other than
Seller or a Seller authorized service center.
USE ONLY SELLER APPROVED ACCESSORIES WITH SELLER
DEVICES. USE OF ANY UNAUTHORIZED ACCESSORIES
MAY BE DANGEROUS AND WILL INVALIDATE THE DEVICE
WARRANTY IF SAID ACCESSORIES CAUSE DAMAGE OR A
DEFECT TO THE DEVICE.
SELLER SPECIFICALLY DISCLAIMS LIABILITY FOR
ANY AND ALL DIRECT, INDIRECT, SPECIAL, GENERAL,
PUNITIVE, EXEMPLARY, AGGRAVATED, INCIDENTAL
OR CONSEQUENTIAL DAMAGES, EVEN IF ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER
FORESEEABLE OR UNFORESEEABLE OF ANY KIND
WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS
OF PROFITS, UNANTICIPATED BENEFITS OR REVENUE,
ANTICIPATED PROFITS ARISING OUT OF USE OF OR
INABILITY TO USE ANY PRODUCT (FOR EXAMPLE,
14 Warranty Warranty 15
WASTED AIRTIME CHARGES DUE TO THE MALFUNCTION
OF A PRODUCT) OR CONTRIBUTION OR INDEMNITY IN
RESPECT OF ANY CLAIM RELATED TO A PRODUCT.
REPAIR OR REPLACEMENT OF A DEFECTIVE PRODUCT
OR REFUND OF THE PURCHASE PRICE RELATING
TO A DEFECTIVE PRODUCT, AS PROVIDED UNDER
THIS WARRANTY, ARE YOUR SOLE AND EXCLUSIVE
REMEDIES FOR BREACH OF THE LIMITED WARRANTY,
AND SUBJECT TO THIS WARRANTY, THE PRODUCTS
ARE APPROVED AND ACCEPTED BY YOU “AS IS”. SELLER
MAKES NO OTHER WARRANTIES, REPRESENTATIONS
OR CONDITIONS OF ANY KIND, ORAL OR WRITTEN,
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH
RESPECT TO THE PRODUCTS, INCLUDING BUT NOT
LIMITED TO ANY IMPLIED WARRANTY OR CONDITION
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE OR AGAINST INFRINGEMENT OR ANY
IMPLIED WARRANTY OR CONDITION ARISING OUT OF
TRADE USAGE OR OUT OF A COURSE OF DEALING OR
COURSE OF PERFORMANCE. NO DEALER, DISTRIBUTOR,
AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE ANY
MODIFICATION OR ADDITION TO THIS WARRANTY.
Some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, or
allow limitations on how long an implied warranty lasts,
so the above limitations or exclusions may not apply
to you. This limited warranty gives you speciic legal
rights, and you may also have other rights which vary
from jurisdiction to jurisdiction. For warranty service
information, please call the following telephone number:
1-877-817-1759, 1-212-444-0502 or return to the point of
sale for the products. The retailer can return the units to
ZTE authorized service center in US for repair service.
IMPORTANT: Please provide warranty information (proof
of purchase) to ZTE in order to receive warranty service
at no charge. If the warranty has expired on the device,
charges may apply.
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