ZYCOO COOVOXU50V2 IP Phone System User Manual

ZYCOO Co., LTD. IP Phone System Users Manual

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COOVOXU50V2 User Manual HTML Version

Users Manual

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ZYCOO Co., LTD.

©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 1/124

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Contents

SAFETYNOTICE ......................................................................................................................................5

1OVERVIEW ..........................................................................................................................................8

1.1BRIEFINTRODUCTIONOFCOOVOXSERIES8

1.2MAINFEATURES9

1.3MODULES11

1.4MECHANICALDESIGN12

1.4.1CooVox‐U20 ..................................................................................................................................12

1.4.2CooVox‐U50 ..................................................................................................................................13

1.5MODELCOMPARISONTABLE14

1.6ENVIRONMENTALREQUIREMENTS14

1.7PACKAGECONTENTS14

1.8COMPATIBLEENDPOINTS14

2GETTINGSTARTED .............................................................................................................................15

2.1CONNECTCOOVOXIPPBXTOYOURLAN15

2.1.1SystemLogin.................................................................................................................................15

2.1.2ConfigureNetworkProfiles...........................................................................................................17

2.2USEREXTENSIONS18

2.2.1NewExtensions.............................................................................................................................18

2.2.2OtherExtensionRanges................................................................................................................19

2.3IPEXTENSIONREGISTRATION19

2.3.1DesktopIPphones ........................................................................................................................19

2.3.2SoftphoneonWindowsPC ...........................................................................................................20

2.3.3SoftphoneonAndroidphone,iPhoneoriPad...............................................................................21

2.4PHONEPROVISIONING22

2.4.1PhoneProvisioningbyPnP ...........................................................................................................22

2.4.2PhoneProvisioningbyDHCP ........................................................................................................24

2.5ANALOGEXTENSIONS24

2.6EXTENSIONSTATUS24

2.7ADVANCEDEXTENSIONCONFIGURATIONS25

2.7.1EditPropertiesofOneExtension ..................................................................................................25

2.7.2SearchExtension...........................................................................................................................27

2.7.3EditPropertiesofMultipleExtensions..........................................................................................27

2.7.4Upload/DownloadExtensions ......................................................................................................29

3IPPBXBASIC ......................................................................................................................................30

3.1TRUNKS30

3.1.1VoIPTrunks ...................................................................................................................................30

3.1.2FXOTrunks ....................................................................................................................................32

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3.2OUTBOUNDROUTES33

3.2.1DialRules ......................................................................................................................................34

3.2.2DialPlans......................................................................................................................................35

3.3INBOUNDCONTROL36

3.3.1InboundDestinations....................................................................................................................37

3.3.2IVR ................................................................................................................................................37

3.3.3RingGroup....................................................................................................................................39

3.3.4CallQueue ....................................................................................................................................40

3.3.5TimeBasedRules.......................................................................................................................... 43

3.3.6OfficeClosedTiming.....................................................................................................................44

3.3.7InboundRoutes.............................................................................................................................45

4.IPPBXADVANCED .............................................................................................................................48

4.1GLOBALIPPBXADVANCEDSETTINGS48

4.1.1General .........................................................................................................................................48

4.1.2GlobalAnalogSettings .................................................................................................................49

4.1.3GlobalSIPSettings........................................................................................................................50

4.1.4GlobalIAXSettings ....................................................................................................................... 53

4.2VIRTUALFAX55

4.2.1ReceiveFax ...................................................................................................................................55

4.2.2SendFax........................................................................................................................................56

4.3VOICEMAIL57

4.3.1GeneralVoicemailOptions ...........................................................................................................57

4.3.2PlaybackVoicemailonthephone.................................................................................................58

4.3.4VoicemailtoEmail ........................................................................................................................58

4.3.5PlaybackVoicemailfromWebGUI ...............................................................................................60

4.4CONFERENCE61

4.4.1StaticConference..........................................................................................................................61

4.4.2DynamicConference..................................................................................................................... 62

4.5MUSICSETTINGS63

4.6DISA64

4.7FOLLOWME65

4.8CALLFORWARD66

4.8.1ConfigurefromtheWeb ...............................................................................................................66

4.8.2ConfigurefromthePhone ............................................................................................................67

4.9CALLTRANSFER68

4.10ONENUMBERSTATIONS69

4.11PAGINGANDINTERCOM70

4.12WEBEXTENSIONS71

4.13PINSETS72

4.14CALLRECORDING73

4.14.1RecordAllCalls ...........................................................................................................................73

4.14.2OneTouchRecording..................................................................................................................74

4.15SMARTDID74

4.16CALLBACK76

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4.17PHONEBOOK76

4.18LDAPSERVER78

4.18.1LDAPServerSettings...................................................................................................................78

4.18.2SynchronizeContactswithLDAPServer .....................................................................................78

4.18.3LDAPClientSettings....................................................................................................................79

4.19FEATURECODES80

5.NETWORKSETTINGS ........................................................................................................................83

5.1NETWORKBASIC83

5.1.1IPv4Settings .................................................................................................................................83

5.1.2IPv6Settings .................................................................................................................................85

5.1.3VLANSettings ...............................................................................................................................85

5.2STATICROUTING86

5.3VPN87

5.3.1L2TPVPN ......................................................................................................................................87

5.3.2PPTPVPN......................................................................................................................................89

5.3.3OpenVPN ......................................................................................................................................91

5.3.4IPSecVPN......................................................................................................................................93

5.3.5N2NVPNClient.............................................................................................................................95

5.4DHCPSERVER96

5.4.1DHCPService ................................................................................................................................96

5.4.2DHCPClientList ............................................................................................................................97

5.4.3StaticMac.....................................................................................................................................97

5.5DDNS98

5.6SNMPV299

5.7TR06999

5.8TROUBLESHOOTING100

5.8.1Ping.............................................................................................................................................100

5.8.2Traceroute ..................................................................................................................................101

6.REPORTS ........................................................................................................................................102

6.1REGISTERSTATUS102

6.1.1SIPUserStatus............................................................................................................................102

6.1.2IAX2UserStatus ......................................................................................................................... 102

6.1.3SIPTrunkStatus ..........................................................................................................................103

6.1.4IAX2TrunkStatus........................................................................................................................103

6.2FAXLIST104

6.3RECORDLIST104

6.3.1CallRecording.............................................................................................................................104

6.3.2Conference..................................................................................................................................105

6.3.3OneTouchRecording ..................................................................................................................106

6.3.4CallRecordingPlayback..............................................................................................................106

6.4CALLLOGS107

6.5SYSTEMLOGS108

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7.SECURITY .......................................................................................................................................109

7.1FIREWALL109

7.2SERVICE111

7.3ALLOWEDADDRESS112

8.SYSTEMADVANCED.........................................................................................................................113

8.1TIMESETTINGS113

8.1.1NTP .............................................................................................................................................113

8.1.2ManualTimeSet ........................................................................................................................113

8.2DATASTORAGE114

8.2.1USBDataStorage .......................................................................................................................114

8.2.2FTPDataStorage ........................................................................................................................115

8.3MANAGEMENT117

8.3.1ChangePassword ....................................................................................................................... 117

8.3.2SetSystemVoicePrompts...........................................................................................................117

8.4BACKUP118

8.4.1TAKEABACKUP118

8.4.2UPLOADBACKUPFILE118

8.5RESET&REBOOT119

8.5.1Reset ...........................................................................................................................................119

8.5.2Reboot ........................................................................................................................................120

8.6UPGRADE120

8.6.1WebUpgrade..............................................................................................................................120

8.6.2TFTPUpgrade .............................................................................................................................120

8.7ADDONS122

8.7.1CooBill.........................................................................................................................................122

8.7.2CooCall........................................................................................................................................123

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SafetyNotice

PleasereadthefollowingsafetynoticesbeforeinstallingorusingthisIPPBX.Theyarecrucialfor

safeandreliableoperationofthedevice.Failuretofollowtheinstructionscontainedinthis

documentmayresultindamagetoyourPBXandvoidthemanufacturer’swarranty.

1. Pleaseusetheexternalpowersupplywhichisincludedinthepackage.Otherpower

suppliesmaycausedamagetothedevice,affectperformanceorinducenoise.

2. Beforeusingtheexternalpowersupplyinthepackage,pleasecheckyourbuildingpower

voltage.ConnectingtoInaccuratepowervoltagemaycausefireanddamage.

3. Pleasedonotdamagethepowercord.Ifthepowercordorplugisimpaired,donotuseit.

Connectingadamagedpowercordmaycausefireorelectricshock.

4. Ensuretheplug‐socketcombinationisaccessibleevenafterthePBXisinstalled.Inorderto

servicethePBXitwillneedtobedisconnectedfromthepowersource.

5. Donotdrop,knockorshakethedevice.Roughhandlingcanbreakinternalcircuitboards.

6. Donotinstallthedeviceinplaceswherethereisdirectsunlight.Alsodonotplacethe

deviceoncarpetsorcushions.Doingsomaycausethedevicetomalfunctionorcauseafire.

7. Avoidexposingthedevicetohightemperature(above40°C),lowtemperature(below‐10°C)

orhighhumidity.Doingsocouldcausedamageandwillvoidthemanufacturerwarranty.

8. Avoidlettingthedevicecomeincontactwithwateroranyliquidwhichwoulddamagethe

device.

9. Donotattempttoopenthedevice.Non‐experthandlingofthedevicecouldcausedamage

andwillimmediatelyvoidthemanufacturerwarranty.

10. Consultyourauthorizeddealerforassistancewithanyissuesorquestionsyoumayhave.

11. Donotuseharshchemicals,cleaningsolvents,orstrongdetergentstocleanthedevice.

12. Wipethedevicewithasoftcloththathasbeenslightlydampenedinamildsoapandwater

solution.

13. Ifyoususpectyourdevicehasbeenstruckbylightning,donottouchthedevice,powerplug

orphoneline.Callyourauthorizeddealerforassistancetoavoidthepossibilityofelectric

shock.

14. EnsurethePBXisinstalledinawell‐ventilatedroomtoavoidoverheatinganddamagingthe

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device.

15. Beforeyouworkonanyequipment,beawareofanyhazardsinvolvedwithelectrical

circuitryandbefamiliarwithstandardpracticesforpreventingaccidentsifyouareinasituation

thatcouldcausebodilyinjury.

Note:ThismanualisonlyworkingforCooVoxV2seriesIPPBXs;firmwareandbackupofCooVox

V2canonlyworkonV2devices,notavailableonfirstgenerationCooVoxdevicesandviceversa.

FCCWARNING



ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwo

conditions:(1)thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustaccept

anyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.

Theusermanualorinstructionmanualforanintentionalorunintentionalradiatorshall

cautiontheuserthatchangesormodificationsnotexpresslyapprovedbytheparty

responsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.In

caseswherethemanualisprovidedonlyinaformotherthanpaper,suchasonacomputer

diskorovertheInternet,theinformationrequiredbythissectionmaybeincludedinthe

manualinthatalternativeform,providedtheusercanreasonablybeexpectedtohavethe

capabilitytoaccessinformationinthatform.

ForaClassBdigitaldeviceorperipheral,theinstructionsfurnishedtheusershallincludethe

followingorsimilarstatement,placedinaprominentlocationinthetextofthemanual:



NOTE:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB

digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.

Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalled

andusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradio

communications.However,thereisnoguaranteethatinterferencewillnotoccurina

particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuser

isencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:



‐‐Reorientorrelocatethereceivingantenna.



‐‐Increasetheseparationbetweentheequipmentandreceiver.



‐‐Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiver

isconnected.



‐‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

ZYCOO Co., LTD.

©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 7/124



FCCCaution



Anychangesormodificationsnotexpresslyapprovedbythepartyresponsiblefor

compliancecouldvoidtheuser'sauthoritytooperatethisequipment.

Thistransmittermustnotbeco‐locatedoroperatinginconjunctionwithanyotherantenna

ortransmitter.ThemanufacturerisnotresponsibleforanyradioorTVinterferencecaused

byunauthorizedmodificationstothisequipment.



ZYCOO Co., LTD.

©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 8/124

1Overview

1.1BriefIntroductionofCooVoxSeries

CooVoxSeriesIPPhoneSystemisthemostinnovativesolutionforVoIPtelecommunicationinthe

SMB(SmallandMedium‐sizedBusiness)market.TheyprovidenotonlytraditionalPBX

functionalitysuchasautomatedattendantandvoicemail,butalsooffermany

advancedtelephonyfeatures,includingremoteextensions,remoteofficeconnection,IVR,call

recording,calldetailrecords(CDR).Allofthesecanservetogreatlyenhancebusinessoperations

atreducedoperationalcost.

CooVoxSeriesIPPBXs(V2)isnowavailableintwomodelvariants:U20andU50.

Eachmodelisintroducedbelow:

CooVox‐U20has2analogportsinstalledonboardbydefault.Theavailableoptionsaredetailed

below:

FXSFXO 

11

CooVox‐U20

02

CooVox‐U50consistsoftwomaincomponents：

z U50MainCase

z Modules

Thereare2slotsinthesystemandmodulescanbeutilizedasinthefollowingtable.

U50Slot

U50Module

Slot1Slot2

4FXS

 

4FXO

 

2FXOS

 





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©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 9/124



1.2MainFeatures

1.BlackList

2.BLF(BusyLampField)

3.CallerID

4.CallDetailRecords(20000records)

5.CallCenterQueues(20)/Callback

6.CallParking/CallForward/CallTransfer/CallWaiting

7.CallRecord/RingGroupRecord/CallQueueRecord

8.ConferenceBridge(20Conferences)

9.DISA(DirectInwardSystemAccess)/PagingandIntercom

10.DID/SmartDID/DOD

11.DialbyName

12.DHCPServer

13.DoNotDisturb(DND)

14.DDNS(Dyndns.org/No‐ip.com/zoneedit.com/freedns.afraid.org/

www.oray.com/3322.org)

15.AudioCodec:G.722/G.711‐Ulaw/G.711‐Alaw/G.726/G.729/SPEEX

16.VideoCodec:H.261/H.263/H.263+/H.264

17.FlexibleDialPlan

18.IPPhoneFeatureCode

19.IPv4/IPv6

20.OneNumberStations

21.MusicOnHold

22.Phonebook/LDAP(5000contacts)

23.RingGroup

24.SpeedDial

25.SkypeforSIP

26.SIP/IAXExtensionRegistration

27.SNMPv2

28.Static/DHCP/PPPoENetworkAccess

29.SystemBackup

30.T.38Pass‐through

31.USBMobileHardDiskRecord(Scalable)

32.VideoCall

33.Voicemail

34.VirtualFax

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©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 10/124

35.VPNServer(L2TP/PPTP/OpenVPN/IPSec,upto20connectionsforVPNclients)

36.VPNClient(L2TP/PPTP/OpenVPN/N2N/IPSec)

37.Web‐basedAdministrationandconfiguration

38.ExtensionUserPortal

39.Webdial/WebRTC

40.IPPhoneProvisioning(Akuvox/Cisco/Escene/Fanvil/Grandstream/Htek/YealinkIPPhone)

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©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 11/124



1.3Modules



  

2FXS2FXO1FXOS



4FXSModule4FXOModule



2FXOSModule



Notice:

1)ZYCOOModulecardswillonlyfunctioninCooVoxIPPBXfromZYCOO;

2)ModulecardsforCooVox‐U50arepackedseparatelybutcontainedinthesamepackageastheCooVoxsystem.



ZYCOO Co., LTD.

©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 12/124

1.4MechanicalDesign

1.4.1CooVox‐U20



CooVox‐U20FrontPanel



CooVox‐U20RearPanel

1*ResetButton

1*PowerInterface(DC12V2A)

2*EthernetInterface(WAN/LAN:10/100Mbps)

2*AnalogPorts(FXO/FXS)

1*USBInterface(forstorage)

1*ConsoleInterface

U20LEDIndication

LEDLabelFunctionStatusIndication

OnPoweronPWRPowerStatus

OffPoweroff

OnSysteminitiating

BlinkSystemisfunctioning

SYSSystemStatus

OffSystemfailure

OnConnectedbutnodatatransmitting

BlinkDatatransmitting

WANWANStatus

OffDisconnected

OnConnectedbutnodatatransmitting

BlinkDatatransmitting

LANLANStatus

OffDisconnected

RedChannelavailable

BlinkChannelringing

1FXOStatus

OffChannelfailure

GreenChannelavailable

BlinkChannelringing

2FXSStatus

OffChannelfailure

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©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 13/124

1.4.2CooVox‐U50



CooVox‐U50FrontPanel



CooVox‐U50RearPanel

1*ResetButton

1*PowerPort(DC12V2A)

2*EthernetInterface(WAN/LAN:10/100Mbps)

1*USBInterface

1*ConsoleInterface

Applicablemoduleforslot1&2:AnalogModuleCards



U50LEDIndications



LEDLabelFunctionStatusIndication

OnPoweron

PWR

Power

StatusOffPoweroff

OnSysteminitiating

BlinkSystemisfunctioning

SYS

System

Status

OffSystemfailure

OnConnectedbutnodatatransmitting

BlinkDatatransmitting

WAN

WANData

Status

OffDisconnected

OnConnectedbutnodatatransmitting

BlinkDatatransmitting

LAN

LANData

Status

OffDisconnected

Green Channelavailable

BlinkChannelringing

FXS

OffChannelfailure

RedChannelavailable

BlinkChannelringing

1‐4

(SLOT1/2)

SLOT1/2 

Status

FXO

OffChannelfailure

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©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 14/124

1.5ModelComparisonTable

ItemsCooVox‐U20CooVox‐U50

ConcurrentCalls1530

ExtensionUsers30100

36,000mins(.gsm)36,000mins(.gsm)Voicemailand

Recording4000mins(.wav)4000mins(.wav)



System

Capacity

ConferenceRooms2020

SDRAM512MBDDR31GBDDR3Hardware

CapacityMemory(default)8GBSDcard8GBSDcard

1.6EnvironmentalRequirements

OperatingTemperature:0°C~40°C

StorageTempreture:‐20°C~55°C

Humidity:5~95%Non‐Condensing

1.7PackageContents

CooVoxMainCase1

PowerAdaptor1

EthernetCable1

QuickInstallationGuide1

WarrantyCard1

RackMountEar2

Screws10

1.8CompatibleEndpoints

z AnySIPcompatibleIPPhone(DesktopPhonesandSoftPhonesforWindows,Linux,iOSand

alsoAndroidplatforms).Desktopphoneexamplesinclude:CooFoneSeriesandZPSeriesIP

PhonesprovidedbyZYCOO,andalsoCisco,Grandstream,Yealink,Polycom,Snom,Akuvox,

Escene,Favil,HTeketc.SoftPhoneexamplesinclude3CX,CooCall,Linphone,X‐Lite,Zoiper

etc.

z IAXcompatibleendpoints,forexample,CooFoneIPPhonesprovidedbyZYCOOandalso

Zoipersoftphone.

z AnalogPhonesandFaxMachines

z WebExtensions(WebRTC)

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©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 15/124

2GettingStarted

2.1ConnectCooVoxIPPBXtoyourLAN

2.1.1SystemLogin

CooVoxseriesIPPBXsarepreconfiguredwithastaticIPaddressof192.168.1.100onthedevices

WANport(192.168.10.100onLANport).IfyournetworkisconfiguredwithadifferentIPrangeto

theCooVoxsystemdefaultaddress,thenyouwillneedtochangetheIPaddresstosomething

moreappropriatebeforeconnectingtoyourlocalLAN.

PleaseconnectyourPCdirectlytotheWANinterfaceoftheIPPBXandchangethenetwork

profileofthePCtoanIPaddressof192.168.1.101andSubnetmaskof255.255.255.0.



NowyoucanaccesstheWebinterfacebyinputtinghttps://192.168.1.100:9999intoyourInternet

browseraddressbarandpressingEnter.

You’llnowbepresentedwithaCertificateErrornoticeasbelow,pleaseclick“Continuetothis

website…”andyouwillbedirectedtotheloginpage.PleaseensureyourIEbrowserversionisat

leastversion9oryoumaynotbeabletoaccessthewebinterface.

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

Typeinthedefaultusername:admin,anddefaultpassword:admintologin.Aftersuccessfullogin,

youwillbenotifiedtochangethedefaultadminpassword.Pleasefollowtheinstructionswithin

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©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 17/124

thenoticetodothis.Toensurethedeviceissecure,theadminpasswordmustbecomplexso

pleasesetastrongpasswordthatusesacombinationofletters,numbersandalsospecial

characters.

Notice:

CooVoxSeriesIPPBXWebGUIsupportsthefollowing11languages:

English,Chinese,Arabic,Persian,Portuguese,Italian,French,Spanish,Russian,TurkishandThai.

Youcanselectyournativelanguageorifthisisnotavailablethenthemostfamiliaronetologin.Weare

continuouslyaddingmorelanguagestomeettheneedsofourcustomersfromallaroundtheworld.

2.1.2ConfigureNetworkProfiles

NavigatetoWebMenuNetworkSettings‐‐>Network‐>IPv4Settings.

CooVoxIPPBXWANinterfacecanbeconfiguredtooperateinStatic,DHCPorPPPoEmode.Inthe

majorityofdeploymentscenario’sitisstandardpracticetoconfiguretheunitinStaticmode.

DHCPandPPPoEwillbedescribedlaterinchapter5.

ToconfigureyourCooVoxsysteminStaticmode,youmustassignanavailablestaticIPaddress

alongwithcorrespondingsubnetmask,gatewayandDNStotheWANinterfaceoftheCooVox

IPPBX.Forexample,youcouldassignanIPaddressof192.168.1.254,SubnetMask:

255.255.255.0,Gateway:192.168.1.1,DNS:8.8.8.8.



Aftermodificationsarecomplete,pleaseclickthe“Save”buttontosavetheconfiguration.You

willnowbepresentedwithadialogboxaskingyoutorebootthesystemtomakethechanges

effective.PleaserebootthesystemandoncecompleteyoucanconnecttheIPPBXtoyourlocal

LANswitch.



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2.2Userextensions

NavigatetowebmenuBasic‐>Extensions.

ThispagelistsalluserextensionsonCooVoxV2system.Hereyoucanadd/bulkadd,delete/bulk

deleteuserextensionsandalsoedit/bulkedittheuserextensionproperties.

Bydefault,10extensionnumberswithintherangeof800to809havebeencreatedforyouto

use.



2.2.1NewExtensions

Youcanaddfurtherextensionsonebyonebyclickingthe“NewUser”buttonorbulkadd

extensionsbyclicking“BatchAdd”buttonandcompletingthepopupshownbelow.



z ExtensionStart/ExtensionEnd:Thesetwofieldsdefinethenewextensionrangetobe

generated.

z DialPlan:Selectadialplanforthenewextensions.

z Password:Asecurerandompasswordconsistingofnumbers,lettersandspecialcharactersis

therecommendedchoiceandcanbeselectedbyselectingthe“Random”checkbox.

Alternatively,youcanspecifythesamepasswordforallnewextensions.Ifyouchoosethis

optionthenpleaseensureasecurepasswordisset.

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2.2.2OtherExtensionRanges

WehavelimitedtheuserextensionnumberrangeintheCooVoxIPPBXtobebetween800and

899.Ifyourequiremoreextensionsoryouwantextensionsinothernumberrangesthenyou

needtochangetheextensionrangebeforeyoucanaddnewextensions.

PleasenavigatetowebmenuAdvanced‐>Options‐>General.

Inthe“ExtensionPreferences”sectionyoucanchangetheuserextensionrange.



Intheaboveexample,theuserextensionrangehasbeenchangedtobebetween400to499.If

younowgobacktotheextensionpageyou’llbeabletoaddnewextensionswithinthisrange.

2.3IPExtensionRegistration

2.3.1DesktopIPphones

ThefollowingexampledetailshowtoregisteraZYCOOCooFoneIPphoneonyourCooVoxIPPBX

system.

Step1:

Pressthesoftkey“Status”beneaththephonescreen,hereyoucanseetheIPAddressoftheIP

phone.

Step2:

OpentheIPphonewebinterfacebyenteringthephoneIPaddressintothewebbrowseraddress

bar.

Step3:

Defaultlogincredentialsareusernameadminandpasswordadmin.

Step4:

Aftersuccessfullogin,navigatetothephonewebmenuVOIP‐>SIP,andregisteranextension

numberasbelowexample.

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

z ServerAddress:IPaddressoftheCooVoxIPPBX.

z ServerPort:SIPserviceportnumber,bydefaultthisis5060anddoesnotrequirechanging.

z AuthenticationUser:UserextensionnumberfromtheCooVoxIPPBXuserextensionpage.

z AuthenticationPassword:Thepasswordoftheextension.

z SIPUser:ThesameasAuthenticationuser.

z DisplayName:Nameoftheextensionuser.

z EnableRegistration:OnlywhenenabledherewillthephoneregistertoCooVoxIPPBXasan

extension.

2.3.2SoftphoneonWindowsPC

Softphoneincluding3CX,Bria,ZoiperandmanyothersoftphoneAPPsallworkwellwithCooVox

V2IPPBX.BelowisanexampleofregisteringZoipertoCooVoxIPPBXsystemasanextensionfrom

yourWindowsPC.

Step1:

DownloadZoiperfromhttp://www.zoiper.com/.

Step2:

InstallandrunZoiperonyourWindowsdevice.

Step3:

Clickmenu“Settings”andselect“Createanewaccount”andselect“SIP”protocolandclickNext.

Step4:

Completetheregistercredentialsasintheexamplebelow:

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

Step5:

ClickNexttocompletetheregistrationprocess.

2.3.3SoftphoneonAndroidphone,iPhoneoriPad

Themajorityofsoftphonesdetailedpreviouslyinthissectionhavemobileeditionsforboth

AndroidandiOSplatforms.Youcandownloadtheseappsandinstallthemfromyourmobile

phoneAPPStore.

BelowisanexampleofhowtoregisterZoipersoftphonetoCooVoxIPPBXasanextensionfrom

youriPhone:

Step1:

RunZoiperonyouriPhoneandtapmenu.

Step2:

Tapmenu.

Step3:

Taptocreateanewaccount.

Step4:

Youwillbeasked“Doyoualreadyhaveanaccount(usernameandpassword)?”tap“Yes”and

thentap“Manualconfiguration”tocontinue.

Step5:

Taptoconfiguretheaccountasinthebelowexample:

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

Step6:

Afterenteringtheregistercredentials,tap“Register”toregistertoCooVoxIPPBXsystemasan

extension.

2.4PhoneProvisioning

IfyouplantodeployalargenumberofIPphones,phoneprovisioningisausefulfeatureasitcan

reducethetimeandeffortrequiredtodeployphoneextensions.Thereare2methodstoauto

provisionyourIPphones,DHCPandPnP.

2.4.1PhoneProvisioningbyPnP

NavigatetowebmenuAdvanced‐>PhoneProvisioning.

Hereonthispageyoucanseetheterm“PnP”,whichreferstoPlugandPlay.Byusingthis

techniqueyoudon’thavetoundertakeanyconfigurationsdirectlyontheIPphones,butinstead

onlysomeminimizedconfigurationsontheIPPBXsystem.Afterthisconfigurationiscompleteyou

canplugthephonestoyourLANandoncetheystartup,theyarereadyforphonecallsthrough

theIPPBXsystem.

Clickon“PnPSettings”tab.



Onthispage,tick“Enable”toenablePnPfeature.

z Interface:SelectWANorLANdependingonwhichinterfaceyouhaveconnectedtheIPPBX

toyourlocalLAN.

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z CustomURL:CustomURLtellstheIPphoneswheretoobtaintheconfigurationfilesforauto

provisioning.YoushouldreadyourIPphoneusermanualtodeterminewhichkindoffilesit

requiresforautoprovisioning.Thenyoucreate/uploadthesefilestoaFTP/TFTP/HTTPserver

forthephonestodownload.TheURLcanbeIPaddressordomainnamewithsubdirectory.

Forexample:http://192.168.1.2/phones/${MAC}.conf.With“CustomURL”configured,you

don’thavetoaddphonesfromthe“PhoneSettings”tab.

z MulticastingAddress:IPphoneswhichsupportPnPcanusemulticastdiscoveryofSIP

Registrar.Multicastregistrationsareaddressedtothewell‐known“allSIPservers”multicast

address“sip.mcast.net”(224.0.1.75forIPv4).

z Port:SIPsignalingport,defaultis5060.

Notice:

PhoneprovisioningonlyworksforIPphonesthatareinthesameLANwheretheCooVoxIPPBXisdeployed.

AfterenablingPnPfeature,clickon“PhoneSettings”tabandclick“NewPhones”togeneratethe

configurationfilesforthephonestobeaddedtotheIPPBXsystem.



z Manufacturer:ManufactureroftheIPphone,currently,CooVoxV2supportsphone

provisioningphonesfromthefollowingmanufacturers:ZYCOO,Grandstream,Yealink,

Escene,AkuVox,Htek,Cisco,MOCETandFanvil.

z Model:Youmustspecifytheexactmodelnumberofthephone,evenifthephoneisfrom

thesamemanufacturer.Thisisbecausedifferentmodelsrequiredifferentconfiguration

files.

z MAC:CooVoxIPPBXusestheMACaddressofthephonetoidentifyitonthelocalLANas

partoftheprovisioningprocessanditessentialthatyouenterthecorrectMACaddressfor

yourIPPhone

z Extension:Theextensionnumberselectedherewillbeautoconfiguredtothephonewith

theMACaddressgivenabove.

z Label:Specifytheusernameofthephone.

OnceyouhaveaddedyournewIPPhone(s)asdescribedabove,configurationfileswillbe

generatedinthebackgroundoftheIPPBXsystem.Youcannowconnectthephone(s)toyourLAN

andoncethephone(s)havebooteduptheywilldownloadconfigurationfilesfromtheIPPBX

systemandcompleteautoconfigurationwiththeextensionnumbersyouprovided.

ZYCOO Co., LTD.

©Copyright2016ZYCOO.AllRightsReserved.V.2.1.3 24/124

2.4.2PhoneProvisioningbyDHCP

IfyouwanttoautoprovisionyourIPphonesusingDHCP,pleasemakesuretheysupportDHCP

option66.

Pleasenavigatetowebmenu:NetworkSettings‐>DHCPServertoenableDHCPservicefortheIP

phonesfirst.Pleaserefertochapter5.4.

OnceDHCPisenabledyoucanaddthephonesinthesamewayasinstructedaboveinPhone

ProvisioningbyPnPsection,however,enablingPnPisnotrequiredinthisscenario.

Notice:

IfyouaregoingtoenableDHCPserviceontheCooVoxIPPBXsystem,pleaseensurethereisnootherDHCPserver

inthesameLAN.IfpossibleyoucanputtheIPPBXandIPphonesinaseparateVLAN.



2.5AnalogExtensions

IfyourCooVoxIPPBXisequippedwithanFXSportthenyoucanconfigureananalogextensionon

yourIPPBXsystem.Thiscanbeanordinaryanalogphoneoritcanbeafaxmachineforsending

andreceivingfaxes.ThegreenLEDindicatestheRJ11interfaceisFXS,youshouldconnectthe

analogphone/faxmachinetotheFXSportoftheIPPBX.

Navigatetowebmenu:Basic‐>Extensions,click“NewUser”buttontoaddananalogextension.



Inthe“AnalogPhone”dropdownlist,selectanFXSportnumberforthisnewextension.Thiswill

allowtheanalogphone/faxmachineconnectedtothisporttobeassignedwiththisextension

number.ThephonecannowmakeandreceivephonecallsinthesamemannerSIP/IAX

extensionsdo.



2.6ExtensionStatus

YoucancheckthestatusofallextensionsconfiguredonyourCooVoxIPPBXviatheOperatorpage

“Operator”section.

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

Hereinthissection,youcanviewreal‐timestatusofallextensions.Includingidle(online),ringing,

inuseandalsoonhold.



2.7AdvancedExtensionConfigurations

2.7.1EditPropertiesofOneExtension

OntheBasic‐>Extensionpage,youcanclickthe“Edit”buttontoeditthepropertiesofone

extensionnumber.



Belowaretheexplanationsfortheconfigurationoptions:

General

z SIP:TickthecheckboxtoactivateSIPprotocol.

z IAX2:TickthecheckboxtoactivateIAX2protocol.

z Name:Aliasofthisextensionwhichcanbethenameoftheextensionuser.

z Extension:Numberofthisuserextension.

z Password:Thepasswordusedforthephonestoregister.Thiscanbesetmanuallyorcanbe

generatedbytheIPPBXsystem.Autogeneratedpasswordconsistsofnumbers,lettersand

specialcharacters.Ifthisisananalogextensionthenpasswordisofnouseasanalogphones

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arenotrequiredtoregister.

z OutboundCID:Chooseanumbertoshowtotheexternalcalledparty.Thisfeatureonly

workswithSIPtrunksiftheITSP(InternetTelephonyServiceProvider)allowsthisnumberto

bepassed.

z DialPlan:Defineswhichtypeofnumberstheextensioncandial.

z AnalogPhone:TheFXSportnumber.Ananalogphoneattachedtothisportwillusethis

extensionnumber.

Voicemail

z Enable:Activatevoicemailserviceforthisextension.

z Password:Passwordforextensionusertoaccessthevoicemailfacilities.

z DeleteVMail:Deletevoicemessagesifthesystemhassentthemessagetouserviaemail.

z Email:Emailaddressofthisextensionuser.

OtherOptions

z WebManager:Ifenabled,userscanusetheirextensionnumberandvoicemailpasswordto

z Agent:Ifenabled,thisuserextensioncanbeacallqueueagent.

z CallWaiting:Withthisoptionenabled,busyextensionswillhearthecall‐waitingtone,and

canusehook‐flashtoswitchbetweencallers.Thisoptionisonlyforanalogextensions,forIP

extensionsyouhavetoconfigurethisfeaturedirectlyontheIPphones.

z AllowBeenSpied:Enablethisoptiontoallowotherextensionuserstheabilitytospyonthe

phonecallsofthisextensionbyusingfeaturecodes.

z PickupGroup:Defineapickupgroupforthisextension,extensionsinthesamepickupgroup

canhelppickupanincomingcallonotherringingextensionsinthesamepickupgroupusing

featurecode*8.Availablevaluesarefrom0to63.

z MobilityExtension:Anexternalnumbercanbespecifiedheree.g.yourmobilephone

number.IfyounowcalltheIPPBXusingthemobilephonespecified,youwillhearadialtone

andwillhavefullaccesstotheIPPBXsystemfunctionalitiesjustasastandardextensionuser

does.

z MobilityExtensionNumber:When“MobilityExtension”asdescribedaboveisenabled,

enteryourexternalphonenumberhere.

VoIPSettings

z NAT:Checkthisoptionifextensionuserorthephoneislocatedbehindarouter.

z Transport:ChooseUDP,TCPorTLSasthetransportprotocolforSIPsignaling.

z SRTP:SecureReal‐timeTransportProtocol(SRTP)encryptstheRTPtraffictosecureyourVoIP

phonecalls.Beforeenablingthisoptionyouneedtoensuretheendpointcanalsosupport

SRTP.

z DTMFMode:DefineshowthesystemdetectsDTMFtones,thedefaultsettingisrfc2833,it

canbechangedifnecessary.

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z PermitIP:DefineswhichIPaddressornetworkaddressisallowedtoregistertothis

extensionnumber,otheraddresseswillbeunabletoregister.Addressescanbeprivateor

publicIPAddresses.

VideoOptions

z VideoCall:Tickthecheckboxtoenablevideocallsupport.Supportedvideocodecsare

H.261,H.263,H.263+,H.264.

AudioCodecs

CooVoxV2supportedaudiocodecsareulaw,alaw,G.722,G.726,G.729,andSpeex.Enablethe

onesyourequirebymovingtheaudiocodecstothe“Allowed”column.

2.7.2SearchExtension

Iftherearetoomanyextensionsontheextensionspage,itisdifficulttolocateasingleextension

numbertoedititsproperties,youcansearchbyspecifyingtheextensionnumberandclicking

“Search”button.



2.7.3EditPropertiesofMultipleExtensions

Tickthecheckboxesoftheextensionsyouwishtoedit,andclick“EditSelected”buttonandyou

areabletoedittheoptionsasbelow:



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Ifconfiguredhere,theselectedextensionswillhavethesamepropertieswiththeexceptionof

theextensionnumbers.

Notice:

Hereyouareconfiguringmutualparametersfortheselectedextensions,ifyouprovideanIPaddresshereinthe

"PermitIP"field,thenonlytheuniqueendpointwiththisIPcanregistertotheseextensions.Onlyconsiderthisif

theseselectedextensionsareforanindividualgatewayoraremoteoffice,otherwisepleasedonotconfigurehere

orpleasespecifyanetworkaddress.

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

2.7.4Upload/DownloadExtensions

Theupload/downloadextensionsfeaturecanbeusedtobackuporbulkaddextensionsofthe

IPPBXsystemusingtextfiles.SupportedfileformatsareCSVandTXT.

Clickonthe“Upload/DownloadExtensions”tabonBasic‐>Extensionspageandyouwillseethe

menuasbelow:



z UploadExtensions:Hereyoucanupload.csvor.txtfiletogenerateextensions.

z DownloadExtensionsTemplate:Hereyoucandownloadatemplatefilein.csvor.txtformat.

Insidethereareexampleswhichyoucanfollowtoaddyourdesirednewextensionsinthe

sameformat.Oncecomplete,thenewfilecanthenbeusedtouploadtoCooVoxIPPBX

systemtogeneratenewextensions.

z DownloadExtensions(.csv):Hereyoucandownloadtheexistingextensionsinthesystemfor

backup.ThedownloadedCSVfilecanbeusedforextensionlistrecovery.

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3IPPBXBasic

3.1Trunks

AtrunkonanIPPBXsystemisessentialforextensionstobeabletomakeoutboundphonecalls.

CooVoxV2IPPBXsystemcurrentlysupportsFXOandVoIPtrunksforoutboundcalls.(PRIandBRI

trunkswillbesupportedbyothernewmodels)

IfyourIPPBXsystemisequippedwithFXOportsthenyoucanattachthePSTN(PublicSwitched

TelephoneNetwork)linestotheFXOportsfortheextensionstomakephonecallsthroughthe

localtelephonecompany.



3.1.1VoIPTrunks

AsteriskPBXcanregisterasaSIPuseragenttoaSIPproxy(provider).Ifyouhavesubscribedtoa

VoIPservicefromanITSP,thenwiththeaccountdetailsprovidedbythemyoucanconfigurea

VoIPtrunkonyourCooVoxIPPBXsystemfortheuserextensionstoshareandmakeoutbound

phonecalls.

NavigatetowebmenuBasic‐>Trunks.Click“NewVoIPTrunk”buttonandcompletetheaccount

detailsprovidedtosetupthetrunkasintheexamplebelow.



z Description:Anameforthistrunk.

z Protocol:SIPorIAX2protocol.

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z Host:TheSIPserverdomainorIPaddress.

z MaximumChannels:Maximumcallsthatcanbemadethroughthistrunkatthesametime,

0meansunlimited.

z Prefix:Theprefixnumberyouenterherewillbeaddedinfrontofanynumberyoudialvia

thistrunk.Thisfeatureisseldomrequiredsopleaseleavethisfieldblank.

z CallerID:Thenumberyouwanttodisplaytothecalledparty.

z WithoutAuthentication:Iftheserviceproviderdoesn’trequireausernameandpassword

forthisaccounttoregistertotheirserverthenyoucanenablethisoption.

z Username:UsernameprovidedbyVoIPProvider.

z Authuser:TheoptionalauthorizationuserfortheSIPserver

z Password:PasswordprovidedbyVoIPProvider.

AdvancedOptions

z Domain:Yourserviceprovider’sdomainname.

z Insecure:Defaultvalueis“port,invite”;“port”‐‐AllowmatchingofpeerbyIPaddress

withoutmatchingportnumber;“invite”‐‐Donotrequireauthenticationofincoming

INVITEs.

z FromUser:fromuser=yourusername;ManySIPprovidersrequirethis.

z Qualify(sec):AsterisksendsaSIPOPTIONScommandregularlytocheckthatthedeviceis

stillonline.Defaultvalueis2(sec).

z DIDnumber:Selfdefined,andcanbeusedtosetupnumberDID.

z Transport:DefaulttransporttypeforSIPmessages.

z DTMFMode:UsedtoinformthesystemhowtodetecttheDTMF(DualToneMultiFrequency)

keypress.Choicesareinband,rfc2833,orinfo.BydefaultweuseRFC2833.

z NAT:Withthisoptionenabled,Asteriskmayoverridetheaddress/portinformationspecified

intheSIP/SDPmessages,andusetheinformation(senderaddress)suppliedbythenetwork

stackinstead.ThisfeatureisoftenrequiredwhenthereisafirewalllocatedbetweenthePBX

andtheserviceprovider.

z Context:Customdialplanforthistrunk,bydefaultitusesthe“default”dialplan.Configure

onlyifthistrunkisforbranchofficeintegration,socallscomingfromtheothersidecandial

outfromthisIPPBXtrunkdirectly.DONOTchangeunlessyoufullyunderstandhowthis

featureworks.

z Language:Youcanchooseadesiredlanguageofthesystemvoicepromptstoplaytothe

incomingcallsfromthistrunk.Forexample,ifthecallisnotansweredortheuserisbusythe

IPPBXsystemwillnotifythecallertoleaveavoicemessageinthelanguageyouset.

z AudioCodecs:Selecttheaudiocodec/codecstheprovidercansupport.

z VideoCodecs:IftheITSPsupportsvideocallsthenyoucanenablecompatiblevideocodecs

hereforvideophonecalls.



Withtheexceptionofconfigurationoptionsrelatedtoyourserviceproviderandyouraccount

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details,pleasedonotchangethetrunkadvancedparametersifyouarenotfamiliarwiththem.

AftertheSIPtrunkissuccessfullyaddedyoucanseeitlistedhereonthispage.



Byclicking“Edit”youcanmodifythetrunksettingsandbyclicking“Delete”youcanremovethis

trunkformtheIPPBXsystem.

3.1.2FXOTrunks

FXOTrunks

OntheIPPBXfrontpanel,redLEDindicatestheRJ11interfaceisFXO.Youshouldattachthe

telephonewirefromyourtelecomsockettotheFXOports.Onceconnectedyoushouldbeable

toseetheconnectionstatusonOperatorpage“FXO/FXS/Ports”section.



TobeabletomakecallsonyourFXOinterfaceyouwillfirstneedtocreateatrunk(s).Tocreatea

trunkyouneedtonavigatetowebmenuBasic‐>Trunks‐>FXOTrunks.

Click“NewFXO”buttonandyou’llseetheavailableportnumbersthatcanbeused.



z Description:AnameforthisFXOtrunk.

z Lines:AvailableFXOports.

z Prefix:Theprefixnumberyouenterherewillbeaddedinfrontofanynumberyoudialvia

thistrunk.Thisfeatureisseldomrequiredsopleaseleavethisfieldblank.

z CallMethod:Ifinthistrunkyouhavemorethan1FXOportsselected,thenthisparameter

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defineshowtousetheseportsforoutboundphonecalls.

z BusyDetection:Enablebusytonedetection,itisalsopossibletospecifyhowmanybusy

tonestowaitforbeforehangingup.

z BusyCount:Specifyhowmanybusytonestowaitforbeforehangingup,configurableonlyif

BusyDetectionisenabled.

z InputVolume:ThevolumeoftheincomingcallsfromFXOchannel/channels.

z OutputVolume:ThevolumeoftheoutgoingcallsfromFXOchannel/channels.

z CallProgress:Ifenabled,callprogressattemptstodetermineanswer,busy,andringingon

phonelines.ThisfeatureisHIGHLYEXPERIMENTALandcaneasilydetectfalseanswersand

thereforecanproveunreliable.

z ProgressZone:Progresszonealsoaffectsthepatternusedforbusydetection,onlyeffective

whenCallProgressinturnedon.

z BusyPattern:Ifbusydetectionisenabled,itisalsopossibletospecifythecadenceofyour

busysignal.

z Language:Youcanchooseadesiredlanguageofthesystemvoicepromptstoplaytothe

incomingcallsfromthistrunk.Forexample,ifthecallisnotansweredortheuserisbusythe

IPPBXsystemwillnotifythecallertoleaveavoicemessageinthelanguageyouset.

z AnsweronPolaritySwitch:Whenenabled,FXO(FXSsignaled)portswatchforapolarity

reversaltomarkwhenanoutgoingcallisansweredbytheremoteparty.

z HanguponPolaritySwitch:Incertaincountries,apolarityreversalisusedtosignalthe

disconnectionofaphoneline.Ifthe“Hanguponpolarityswitch”optionisselected,thecall

willbeconsidered"hungup"onapolarityreversal.

WhencreatingaFXOtrunk,ifyouarenotcompetentwiththeadvancedoptionsthenpleasedo

notconfigureorchangethedefaultvalues.



3.2OutboundRoutes

OutboundRoutesallowyoutodefineasetofdialrulesthattellyourCooVoxIPPBXwhichTrunks

(phonelines)tousewhenpeopledialexternaltelephonenumbers.Asimpleinstallationwill

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directCooVoxIPPBXtosendallcallstoasingletrunk.However,acomplexsetupcouldhavefor

exampleanoutboundrouteforemergencycalls,anotheroutboundrouteforlocalcalls,another

forlongdistancecalls,andperhapsevenanotherforinternationalcalls.

Withalloftheabovepossibilities,youmayhavetoconfigureseveraltrunksonyourCooVox

IPPBXsystemandthereforeyouwillneedtoconfigureseveraldialrulesandmaybealsoseveral

dialplans.

3.2.1DialRules

NavigatetowebmenuBasic‐>OutboundRoutes‐>DialRules.



BydefaulttherearenoexistingdialrulesconfiguredintheIPPBXsystem.Youneedtoclick“New

DialRule”buttontoaddanewdialrule.



z RuleName:Anameforthisdialrule.

z PINSet:AcollectionofPINcodesforgrantingoutboundphonecalls.Seechapter4.13.

z RecordinCDR:RecordthePINcodesusedforoutboundphonecallsalongwiththeuser

extensionnumberandthedialednumbersintothecalllogs.

z CallDurationLimit:Specifythemaximumcalltimeusingthisdialrule.

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z TimeRule:Setatimeconditionwhenthisdialrulecanbeused.

z AvailableTrunks:AllexistingtrunksintheIPPBXsystem.

z SelectedTrunks:Trunk/Trunksthatcanbeusedbythisdialrule.

z CustomPattern:Dialpatternsactlikeafilterformatchingnumbersdialedwithtrunks.The

variouspatternsyoucanenteraresimilartoAsterisk'sdefinitionofthem:

X—Referstoanydigitbetween0and9

N—Referstoanydigitbetween2and9

Z—Anydigitthatisnotzero.(E.g.1to9)

.—Wildcard.Matchanynumberofanything.Mustmatch*something*.

z Delete____digitsprefixfromthefrontandauto‐add________digitbeforedialing:Thefirst

blankallowsyoutostripsomedigit/digitsbeforedialingout,hereifrequired,youneedto

completethenumberofdigitstodelete.Thesecondblankistoprependsomedigit/digits

beforedialingout,hereyouneedtofillintheexactnumberofdigitstobeaddedinfrontof

thedialednumber.Forexampleauserdialing912345678usingthedialruleexampleabove,

theprefix9atthefirstdigitwillberemoved,and00willbeadded,soeventuallythenumber

calledwillactuallybe0012345678.

3.2.2DialPlans

NavigatetowebmenuBasic‐>OutboundRoutes‐>DialPlans.



AdefaultdialplanalreadyexistsintheIPPBXsystem.Formostinstallationsyoujusthavetoclick

“Edit”buttononthedefaultdialplan“DialPlan1”andtickonalldialrulestoenablethem,now

extensionuserswillbeabletocallanydestinationsusingthetrunklinesoftheIPPBXsystem.

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

Callingrulesintheleftcolumnareforexternalcallsandcallingrulesintherightcolumnarefor

internalcalling.Ifyouwanttorestrictsomeusersfromcallingoutthroughspecifictrunklinesor

youdon’twantthemtobeabletocallcertaininternaldestinations,youcancreateanewdial

planbyclickingthe“NewDialPlan”button.



Inthenewdialplanyoushoulddisabletherulesyoudon’twantotherstouseandsave.Afterthis,

gototheextensionconfigurationpageandgivetheextensionadifferentdialplanwhichensures

therestrictionsyoumadetakeeffect.



3.3InboundControl

TheInboundControlsectioniswhereyoudefinehowCooVoxIPPBXsystemhandlesincoming

calls.Typically,youdeterminethephonenumberthatoutsidecallershavecalled(DIDNumber)

andthenindicatewhichextension,RingGroup,Voicemail,orotherdestinationtowhichthecall

shouldbedirected.

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3.3.1InboundDestinations

AcalldestinationinCooVoxIPPBXsystemmightbeanIVRmenuthatinstructsthecallerstopress

certaindigitstoroutetheircalls,aqueuetowaitforspecifictelephoneservices,aringgroupto

callanumberofuserextensions,orvirtuallyanyothertypeofprocesstoroutethecallin

whateverwayisdesired.Acallmayhaveseveraldestinationsthroughoutitslifespan.

BelowisalistofcalldestinationsavailableinCooVoxIPPBXsystem:

z Extension

z Voicemail

z IVR

z RingGroup

z PagingGroup

z Conference

z CallQueue

z DISA

z TimeRule

z FAX

z DialByName

z Hangup

3.3.2IVR

IVR,orinteractivevoiceresponse,isresponsibleforthemenuspeoplehearandrespondtowhen

theycallupacompanyorbusinessandhearthewordsforexample:"press1forsales,press2for

marketing,press0tospeaktotheoperator,".

IVRPrompts

ToconfigureanIVRmenuonCooVoxIPPBXsystemyou’llfirstneedtorecordyourIVRprompts,

theseIVRpromptswillcommunicatetothecallersthemenuoptionsthattheyhavee.g.press

oneforsales.

Navigatetowebmenu:InboundControl‐>IVRPrompts

Onthispageyoucandeletethedefaultvoicepromptsandclick“NewVoice”buttontorecorda

newvoicepromptsfromadesignatedextension.



Click“Record”buttonandtheextensionwillring,pickuptheextensionandspeaktorecordyour

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message.Oncerecordingiscompleteyourvoicepromptswillbelistedonthispage.

Thereisanotherwaytoaddvoicepromptstothesystem,click“UploadVoicePrompts”tab.



Hereyoucanselectapre‐recordedvoicepromptsfilefromyouroperatingsystemtouploadand

oncecompleteyourfilewillbelistedonVoicePromptspage.Nowyoucanuseyourfiletosetup

yourpersonalizedIVRmenu.



IVRmenu

Navigatetowebmenu:InboundControl‐>IVR.

Click“NewIVR”buttontoaddanIVRmenu.



Let’slookattheaboveexamplewhereyourIVRmessagesays“Press1forsales,press2for

marketing,press0foroperator”.IfthecallerisontheIVRmenu,andaftertheyhearthevoice

promptstheypress1thenthesalesringgroupwillring,if2ispressedthentheMarketingring

groupwillring,if0ispressedthenwilltheIVRwillringtheoperatorextension.

IVRSettings

z Name:NameforthisIVRmenu.

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z Extension:ExtensionnumberfortheIVR,bycallingthisnumberyoucanaccesstheIVR

menu.

WelcomeMessage

z PleaseSelect:SelectavoicepromptsforthisIVRmenu.

z CustomPrompts:ClickthisbuttontonavigatetoInboundControl‐>IVRPromptspagefor

newvoiceprompts.

z RepeatLoops:DefinehowmanytimestoplaytheIVRmenutothecaller.

z Timeout:TimeoutforkeypressingofeachIVRloop.

z DialotherExtensions:Ifenabled,thecallercandialextensionnumbersdirectlywheninthe

IVR.

z Custom:Byclicking“Custom”youcansetadialplanforthisIVRmenuandthecallersonthe

IVRwillbeabletodialotherdestinationsthatthedialplanallows.(Notrecommended)

z KeyPressEvents:Definewhichdestinationtogobypressingakeyonthephonekeypad.If

undefinedkeysarepressedthentheywillbehandledbythe“i”parameter,“i”whichmeans

invalid.And“t”standsfortimeout,afterallIVRloopsarecompletedwithoutthecaller

pressinganykeythentheincomingcallwillbehandledby“t”parameter.

3.3.3RingGroup

Inaringgroup,anincomingcallwillringthephonesofeveryoneinthegroupatthesametime.

Toconfigurearinggrouppleasenavigatetowebmenu:InboundControl‐>RingGroups.

Click“NewRingGroup”buttontoaddaringgroup.



Theextensionsinthe“AvailableChannels”columncanbeaddedtotheringgroupasaringgroup

member.

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z Name:Nameforthisringgroup.

z Strategy:Defineshowtoringthegroupmembers;selecting“RingAll”willringallthe

memberextensionsatthesametime,selecting“RingInOrder”willringthemember

extensionsonebyone.

z RingGroupMembers:Theextensionsselectedtobethemembersoftheringgroup.

z AvailableChannels:Allavailableextensions/channelscanbeaddedtotheringgroup.

z Label:Extensionscanbemembersofmultipleringgroupsandthereforebygivingeachring

groupadifferentlabel,ifanincomingcallringsaringgroupthelabelwillbedisplayedon

thephonescreenalongwiththecallerID.Thereforearinggroupmemberwillknowwhich

ringgroupthecalliscomingfrom.

z Extensionforthisringgroup:Reachtheringgroupmemberbycallingthisextension.

z Ring(each/all)forlastingtime(sec):Ringdurationofthegroupmembers.

z Ifnotanswered:Definesadestinationtoredirectincomingcallstoifnooneanswersfrom

withintheringgroup.

3.3.4CallQueue

Acallqueueplacesincomingcallsinlinetobeansweredwhileextensionusersarebusywith

othercalls.Thequeuedcallsaredistributedtothenextavailableextensionuserintheorder

received.Onceacallqueuehasbeencreated,itcanbeassignedtospecificextensionsand

configuredtofeaturegreetings,messages,andholdmusic.

ToconfigureacallqueuepleasenavigatetowebmenuInboundControl‐>CallQueue.

Thereare3existingcallqueuespre‐configuredandallyouhavetodoisclick“Edit”buttonto

configurethem.Ifyourequiremorecallqueuesthenclick“NewCallQueue”toaddmore.

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

Herewecanseeinthe“Agents”fieldtherearenoavailableagentstobeassignedtothecall

queues.Click“clickhere”andyou’llberedirectedtotheextensionpagetodeterminewhich

extensionswillbeemployedascallqueueagents.

Tickthecheckboxoftheextensionnumberswhichwillbeemployedascallqueueagents,then

click“EditSelected”buttonandtickthe“Agent”optioninthe“OtherOptions”section.



SaveandgobacktoInboundControl‐>CallQueuespageagainandnowyouwillbeableto

configuretheexistingcallqueuesandaddnewcallqueueswithavailableagents.

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

z QueueNumber:Defineanextensionnumbertoidentifythequeue.

z Label:Definethelabelforthequeue.Ausercanbeanagentofmultiplequeues,bygivinga

labelforthecallqueue,ifanincomingcallisdistributedtoanagentthelabelwillbe

displayedonthephonescreenalongwiththecallerID.Soacallqueueagentknowswhich

callqueuethecalliscomingfrom.

RingStrategy

z RingAll:Ringallavailableagentsuntiloneanswers(default)

z RoundRobin:Startingwiththefirstagent,ringtheextensionofeachagentinturnuntilthe

callisanswered.

z LeastRecent:RingtheextensionoftheAgentwhohasleastrecentlyreceivedacall

z FewestCalls:RingtheextensionoftheAgentwhohastakenthefewestnumberofcalls.

z Random:RingtheextensionofarandomAgent.

z RRmemory:RoundRobinwithMemory,likeRoundRobinabove,exceptinsteadofthenext

callstartingwiththefirstagent,thesystemrememberswhichextensionwaslastcalledand

beginstheroundrobinwiththenextagent.

z Agent:CheckeachagentthatyouwanttobeamemberofthisspecificCallCenterQueue.

z AgentTimeOut(sec):Specifythenumberofsecondstoringanagent’sextensionbefore

sendingthecalltothenextAgent(basedonRingStrategy).

z AutoPause:IfanAgent’sextensionringsandtheAgentfailstoanswerthecall,

automaticallypausethatagenttostopthemreceivingfurthercallsfromthequeue.

z Wrap‐Up‐Time(sec):Thisistheamountoftimeinsecondsthatanagenthastocomplete

workonacallafterwhichthecallisdisconnected.(Defaultis0,whichmeansnowrap‐up

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time.)

z MaxWaitTime(sec):Callsthathavebeenwaitinginthequeueforthisnumberofseconds

willbesenttothe“Ifnotanswered”destination.

z MaxCallers:Maxnumberofcallerswhoareallowedtowaitinthequeue.(Defaultis0,

whichmeansunlimited.)whenthemaximumnumberofcallersinthequeueisreached,

subsequentcallerswillbesenttothe“Ifnotanswered”destination.

z JoinEmpty:AllowcallerstoentertheQueuewhennoAgentsareavailable.Ifthisoptionis

notdefined,callerswillnotbeabletoenterQueueswithoutavailableagents‐callerswillbe

senttothe“Ifnotanswered”destination.

z LeaveWhenEmpty:Ifthisoptionisselectedandcallsarestillinthequeuewhenthelast

agentlogsout,theremainingcallersintheQueuewillbetransferredtothe”Ifnot

answered”destination.ThisoptioncannotbeusedwithJoinEmptysimultaneously.

z AutoFill:CallerswillbedistributedtoAgentsautomatically.

z ReportHoldTime:ReporttheholdtimeofthenextcallerforAgentwhentheAgentis

answeringthecall.

z Frequency(sec):RepeatfrequencytoannouncetheholdtimeforcallersintheQueue.(“0”

meansnoannouncement).

z AnnounceHoldTime:Announcetheholdtime.Announce(yes),donotannounce(no)or

announceonce(once),Therewillbenoannouncementwhentheholdtimeislessthan1

minute.

z RepeatFrequency(sec):Intervaltimetoplaythevoicemenuforcallers.(“0”meansdonot

play).

z AnnouncementPrompt:SelectanIVRprompttobeusedastheAnnouncementsPrompt.

3.3.5TimeBasedRules

Manybusinesseshavefixedworkinghourswheretheyknowforexamplethattheyareonlyopen

MondaytoFridaybetween9amand5pmandwillbeclosedforbusinessatallothertimes.Time

conditionsinCooVoxIPPBXallowyoutocontrolwhathappenstoinboundcallsbothduringand

outsidenormalbusinesshours.

Navigatetowebmenu:InboundControl‐>TimeBasedRules.

Click“NewTimeRule”toaddatimeconditionforthesystem:

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

Hereyouconfigurethetimeanddateofyourbusinesshours.Ifyoureceiveacallwherethetime

matchesthentheinboundcallwillbedirectedto“office‐hours”IVRmenu.Ifthetimedoesnot

matchthentheinboundcallwillbedirectedto“closedtime”IVRmenu.



3.3.6OfficeClosedTiming

Officeclosedtimingisanextendingoftimebasedrules,youcanmanuallyactivateofficeclosed

timingbyfeaturecode.Thisfeatureallowsmuchmoreflexibletimeconditionstobetemporarily

appliedfortheofficeswhichmayhavesomeunscheduledbusinessesandactivitiesoffthetime

tableofthetimebasedrule/rules.

Forexample,theofficeopensinthemorningbutthere’saneventintheafternoonandbythen

nobodywillbeabletoanswerphonecalls.Youcandirecttheinboundcallstoanextension’s

voicemailortheclosedtimeIVR.



z EnableOfficeClosedTiming:Bydialingthefeaturecodeonthephone,youcanactivate

officeclosedtiming.(Defaultis*81)

z DisableOfficeClosedTiming:Bydialingthefeaturecodeonthephone,youcandeactivate

officeclosedtiming.(Defaultis*081)

z Destination:Thedestinationoftheinboundcallswhileofficeclosedtimingisactivated.It

needstobepre‐configuredbeforeyoucanusethisfeature.

z Save:Savethesettingsofofficeclosedtiming.

z Cancel:Cancelthesettings.

z Status:Statusofofficeclosedtiming,“Enabled”or“Disabled”.

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3.3.7InboundRoutes

General

ForbothFXOchannelsandVoIPchannels,youcandefinedefaultinbounddestinations.Ifyou

don’twanttheinboundcallstoalwaysgotoanIVRmenu,ringgrouporextension,thenyoucan

useatimeruletohandletheinboundcalls.



PortDIDs

IfsomeoftheFXOportsarededicatedtoaspecificcallingserviceandyouwantthemhandling

differentlytoyourgenericservicethenyoucanconfigure“PortDIDs”here.



Fortheaboveexample,allinboundcallsfromFXOport1willbedirectedtoextensionnumber

401.Generalinboundcontrolwillstillworkwithotherportswhichhavenotbeenconfigured

withportDIDs.

NumberDIDs

NumberDIDisonlyforinboundcontrolofVoIPchannelsandnotFXOchannels.Ifyouhavea

VoIPtrunkforoutboundandinboundphonecalls,thenyourserviceproviderwillissueyouwitha

DIDnumberwithwhichpeoplecancallyouon.

Click“NumberDIDs”tabandclick“NewNumberDID”buttontoaddanumberDIDrule:



Inthisexample,ifthecallercallsyourDIDnumber51097214thecallwillgodirectlytoextension

410,generalinboundcontrolwillnotworkwiththisDIDnumber.Ifyouexperienceproblems

settinginboundDIDthenpleasecheckwithyourserviceprovidertoconfirmtheexactDID

numberthattheserviceproviderispassingtotheCooVoxIPPBX.

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DODSettings

DODisalsoknownasdirectoutwarddialing,byspecifyingthenumberofanexternalcallerinthe

CooVoxIPPBXsystem,whenthiscallercallsin,thiscallcanbedirectedtoadestinationdirectly

withoutrestrictionoftimeruleorIVR.

ClickDODSettingstabandclickNewDODtoaddarecord.



Forthisexample,ifthecaller02885337096callstheofficenumber,thecallwillgodirectlyto

extension405.

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

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4.IPPBXAdvanced

4.1GlobalIPPBXAdvancedSettings

4.1.1General

NavigatetowebmenuAdvanced‐>Options‐>General.

Hereonthispageyoucanconfiguresomeglobaloptionsforalluserextensions.Inthe“Local

ExtensionSettings”sectionyoucanviewthebelowoptionsthatcanbeconfigured.

LocalExtensionSettings



z OperatorExtension:Chooseanextensiontobeoperatorextension.Whenanincomingcall

hasbeendirectedtovoicemail,thenbypressing‘0’thecallerwillbeputthroughtothe

operatorextension.

z GlobalRingTimeSet(sec):Ifnotspecificallyconfigured,anincomingcallwillringthe

extensionforthetimegivenhere.

z EnableTransfer:Ifenabled,theextensionuserswillbeabletoperformcalltransfers.

z EnableAttendedTransferCallerID:Normallyifyouusefeaturecode*2(Thiswillbe

introducedinchapter4.18)totransferacalltoanotherextension,theextensionuseronly

seesyourextensionnumberascallerIDbutnottheactualcallerID,byenablingthisoption

therealcallerIDwillbepassedtotheuserextension.

z EnableMusicOnRingback:Ifenabled,callerswillhearmusicinsteadofringbacktonewhen

callingotherextensions.

z Auto‐Answer:Auto‐answerenablestheIPPBXtoautomaticallyanswertheinboundcalls

fromanalogports.

z FaxDetectTime:Ifauto‐answerenabled,youareabletoconfigurethefaxautodetection

timehere.

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z WebDialAuto‐Answer:Enable/disableautoansweroftheextensionnumberswhiledialing

fromWebGUI.

z RecordFormat:ChooseWAVasthecallrecordingformat.

z CallForwardCID:AllowpassingtherealcallerIDtotheforwardednumber.

z P‐Preferred‐Identity:TheP‐Preferred‐IdentityheaderisusedamongtrustedSIPentities

(typicallyintermediaries)tocarrytheidentityoftheusersendingaSIPmessageasitwas

verifiedbyauthentication.

DefaultSettingsforNewUser



Inthissection,optionsaredefinedforthecreationofnewextensions.Ifyouhaveoneofthe

optionsenabled,thensowillanynewlycreatedextensions.

ExtensionPreferences



Theuserextensionnumberandsystemextensionnumberrangesaredefinedheretoavoidany

conflictswithintheCooVoxV2IPPBXsystem.Youcanmodifythesenumberrangesaccordingto

yourrequirements.

4.1.2GlobalAnalogSettings

GlobalAnalogSettingsareusedforconfiguringtheCooVoxV2IPPBXsystemtoseamlesslywork

withthetelephonelinesfromyourtelecommunicationsprovider.

NavigatetowebmenuAdvanced‐>Options‐>GlobalAnalogSettings.

CallerIDDetect



TheseoptionsareusedtoteachtheCooVoxIPPBXsystemhowtodetectcalleridentity(callerID)

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fromthePSTNlinesonFXOports.

z CallerIDDetection:Enable/DisableCallerIDDetection.

z CallerIDSignaling:ThesignalingtypeappliedonthePSTNlinestopasscallerID.

Bell‐US—AlsoknownasBellcoreFSK.UsedintheCanada,China,HongKongandUS.

DTMF—DualToneMulti‐Frequency.UsedinDenmark,FinlandandSweden.

V23—MostlyusedinUK.

V23‐Japan—MostlyusedinJapan.

z CallerIDStart:DefineswhenthecallerIDstarts.

Ring—CallerIDstartswhenaringisreceived.

Polarity—CallerIDstartswhenpolarityreversalstarts.

Polarity(India)—CanbeusedinIndia.

BeforeRing—CallerIDstartsbeforearingreceived.

z CIDBufferLength:ThebufferlengthcanbeusedtostorecallerIDinfo.

General



z Opermode:SettheOpermodeforFXOPorts.

z ToneZone:Selectthetonezoneofyourcountry.

z RingTimeout(s):FXO(FXSsignaled)devicesmusthaveatimeouttodetermineifitshould

hangupbeforethelineisanswered.Thisvaluecanbetweakedtoshortenhowlongittakes

beforeDAHDIconsidersanon‐ringinglinetohavehung‐up.

z RelaxDTMF:HelpsDTMFsignaldetection.

z SendCallerIDAfter:Certaincountries(UK)haveringtoneswithdifferentringtones

(ring‐ring),whichmeansthecallerIDneedstobesetlateron,andnotjustafterthefirstring,

asperthedefault(1).

z EchoCancel:Enable/DisablesoftwareEchoCancelalgorithm.

z EchoTraining:EnablingechotrainingwillcausethePBXsystemtomutethechannel,send

animpulse,andusetheimpulseresponsetopre‐traintheechocancellersoitcanstartout

withamuchcloserideaoftheactualecho.Valuemaybe"yes","no",oranumberof

millisecondstodelaybeforetraining(default=400).Thisoptiondoesnotapplytohardware

echocancellers.

4.1.3GlobalSIPSettings

GlobalSIPsettingsallowyoutoconfiguresomegeneralandadvancedoptionsfortheIP‐PBX

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systemglobalSIPpreferences.NavigatetowebmenuAdvanced‐>Options‐>SIPSettings.

General



z UDPPort:SIPoverUDPserviceport.BydefaultZYCOOIPPBXsystemusesUDPasSIP

transmissionprotocol.Portnumbercanbechangedhereifrequired.

z TCPPort:Bytickingthe“Enable”checkboxyoucanenableglobalSIPTCPsupport.To

extensionconfigurepage,pleaserefertochapter2.7.1.

z TLSPort:Bytickingthe“Enable”checkboxyoucanenableglobalSIPTLSsupport.Toregister

aSIPextensionoverTLSprotocol,you’llhavetoselectTLStransportontheextension

configurationpage,pleaserefertochapter2.7.1.

z StartRTPPort/EndRTPPort:TheUDPportsusedbyCooVoxIPPBXsystemtocarryRTPvoice

stream.Donotchangetheportnumbersoryoumayencounteraudioissuewithphone

calls.

z DTMFMode:TheDTMFmodespecifieshowtouchtoneswillbetransmittedtotheother

sideofthecall.Possiblevaluesforthisfieldarerfc2833,inband,info,andauto.

z AllowGuest:Thissettingdeterminesifanonymouscallersarepermittedtoplacecallstothe

CooVoxIPPBXsystem.Forsecurityprecautionspleasedonotenablethisoption.

z MaxRegistration/SubscriptionTime(sec):Maximumallowedtimeofincomingregistrations

andsubscriptions(seconds).

z MinRegistration/SubscrptionTime(sec):Minimumlengthofregistrations/subscriptions.

z DefaultIncoming/OutgoingRegistrationTime(sec):Defaultlengthofincoming/outgoing

registration.



NATSupport

WhentheCooVoxIPPBXsystemisbehindaNATdeviceandneedstocommunicatetotheoutside.

Itneedstoknowwhetheritistalkingtosomeone"inside"or"outside"oftheNATtednetwork.

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Forexample,ifyouaregoingtodeployremoteextensionsyouhavetotelltheCooVoxIPPBX

systemwhichnetworkaddress/addressesarefrominsideandwhicharefromoutside.Belowis

anexampleconfiguration.



z ExternalIP:YourstaticpublicIPaddressordomainname.

z ExternalHost:Thisissimilarto“ExternalIP”exceptthatthehostnameislookedupevery

"ExternalRefresh"seconds(default10’s).

z ExternalRefresh(sec):Therefreshintervalofthe“ExternalHost”.

z LocalNetworkAddress:Yourlocalnetworkaddress/addresses.

Notice:

Ifyouhaveone‐wayaudioornoaudioissueontheremoteextensionsthenthismostprobablymeansthatNAT

supportisnotproperlyconfigured.Pleasecheckyourconfigurationshere.



TypeofService

AsterisksupportsdifferentQoSsettingsattheapplicationlevelforvariousprotocolsonboth

signalingandmedia.TheTypeofService(TOS)bytecanbesetonoutgoingIPpacketsforvarious

protocols.TheTOSbyteisusedbythenetworktoprovidesomelevelofQualityofService(QoS)

evenifthenetworkiscongestedwithothertraffic.



z TOSforSignalingPackets:SetsTOSforSIPpackets.

z TOSforRTPaudiopackets:SetsTOSforRTPaudiopackets.

z TOSforRTPvideopackets:SetsTOSforRTPvideopackets.

z COSPriorityforSignalingpackets:Sets802.1ppriorityforSIPpackets.

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z COSPriorityforRTPaudiopackets:Sets802.1ppriorityforRTPaudiopackets.

z COSPriorityforRTPvideopackets:Sets802.1ppriorityforRTPvideopackets.

z DNSSRVLookUp:EnableDNSSRVlookupsonoutboundcalls.

z RelaxDTMF:RelaxDTMFhandling.

z RTPTimeOut(sec):Terminatecallifthereis60secondsofnoRTPorRTCPactivityonthe

audiochannelwhenwe'renotonhold.Thisfeatureenablestheabilitytohangupacallin

thecaseofaphonedisappearingfromthenetwork,forinstanceifthephonelosespower.

z RTPHoldTimeOut(sec):Te rminatecallif300secondsofnoRTPorRTCPactivityonthe

audiochannelwhenonhold.

z Add‘user=phone’toURI:EnablethisoptioniftheSIPproviderrequires";user=phone"on

URI.

z UserAgent:Allowsyoutochangetheuseragentstring.Thedefaultuseragentstringalso

containstheAsteriskversion.Ifyoudon'twanttoexposethis,changetheuseragentstring

here.

OutboundSIPRegistrations

The“OutboundSIPRegistrations”configurestheregisterbehaviorsofCooVoxIPPBXsystemwhen

registeringasaclienttotheotherSIPservers.



z RegisterTimeOut(sec):Retryregistrationevery30seconds(default).

z RegisterAttempts:NumberofregistrationattemptsbeforetheIPPBXsystemgiveup.Default

is10and0meanscontinueforever.



4.1.4GlobalIAXSettings

NavigatetowebmenuAdvanced‐>Options‐>IAX2Settings.



z UDPPort:IAX2signalingandmediaport,thedefaultis4569.

z Bandwidth:Specifybandwidthoflow,medium,orhightocontrolwhichcodecsareusedin

general.

z MaxRegistration/SubscriptionTime(sec):MaximumamountoftimethatIAXpeerscan

requestasaregistrationexpirationinterval(inseconds).

z MinRegistration/SubscriptionTime(sec):MinimumamountoftimethatIAXpeerscan

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

4.2VirtualFax

CooVoxIPPBXsystemhastheabilitytoautodetectincomingfaxesandsendthereceivedfaxesto

auser’semailbox.Ifyoudon’twishtosendthefaxbyemailthenfaxescanbesavedtoauser’s

extensionaccount.

Notice:

PleaseenableVirtualFaxservicesonVirtualFaxpagefirst,andthenfollowtheinstructionsbelowtoconfigure.

4.2.1ReceiveFax

CooVoxIPPBXsystemdetectsincomingfaxesfromthetrunks.ToconfigureCooVoxIPPBXtoauto

detectincomingfaxespleasenavigatetowebmenuBasic‐>Trunks.



Clickon“Edit”toeditthetrunk(eitheranalogorVoIPtrunk)thatyouwanttoconfigurefaxauto

detectionon.Findthe“AutoFaxDetection”optionandtickthecheckbox.You’llseeadropdown

listfromwhichyoucanselectanyextensionstodirectthedetectedfaxesto.



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IfyouwanttheIPPBXsystemtosendthereceivedfaxestoanemailaddress(FaxtoEmail)then

pleaseselectanextensionnumberstartingwith“VirtualFax”.ThennavigatetoBasic‐>Extension

pagetospecifytheemailaddressin“Email(Fax/Voicemail)”section.

IfyourequirethatthereceivedfaxisstoredintheIPPBXsystemonlythenyoushouldselecta

virtualfaxextensionwithoutspecifyingtheemailaddress.

Finally,ifyouwanttheincomingfaxtobehandledbyafaxmachine,pleaseselecttheextension

numberassignedtothefaxmachine.

Notice:

IfyouareconfiguringFaxtoEmail,youalsohavetoconfiguretheSMTPservicebeforeitwillwork.Pleasereferto

chapter4.3.4.

4.2.2SendFax

TosendafaxyoumustfirstlogintotheCooVoxIPPBXwebinterfacewithanextensionnumber

andthevoicemailpasswordforthisextension.Beforedoingthispleaseensurethisextensionhas

the“WebManager”optionenabledontheextensionconfigurepage.



Afterlogin,navigatetotheSendFaxpage.



Enterthefaxnumberandclickon“ChooseFile”tolocatethefileyouareplanningtosend,

uploadthefileandthensendthefax.

Therearesomeoptionaloptionsforoutboundfaxes,pleasenavigatetowebmenu

Advanced‐>VirtualFax.



z Enable:EnableVirtualfaxfeatureforreceivingandsendingfaxes.

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z CountryCode:Enteryourcountrycodehere.(Optional)

z AreaCode:EnteryourAreaCodehere.(Optional)

z OutboundCID:OnlyworksiftheoutboundfaxistobesentthroughVoIPtrunks.Theother

sidereceivesyourfaxwiththisnumber.

z Label:Definecustominformationtobeprintedtotheheaderofthefaxpages.

z FaxSeat:Defineshowmanyuserscansendfaxatthesametime.

z DialPlan:Adialplantosendfaxes.



4.3VoiceMail

4.3.1GeneralVoicemailOptions

Voicemailallowscallerstoleavemessagesforsubscribers(userextensions)oftheIPPBXsystem

whentheyareunabletoanswertheincomingcalls.

VoiceMailReference



z MaxGreetingTime(sec):Maximumvoicemailboxgreetingmessageduration.

z Dial“0”forOperator:Ifthisoptionisenabledthencallerswillbeabletodial"0"totransfer

outofvoicemailtotheOperator.

VoiceMessageOptions



z MessageFormat:Theaudiofileformattobeusedfortherecording.

z MaximumMessages:Themaximumamountofvoicemessagesforeachextension.

z MaxMessageTime(min):Themaximumtimedurationofanindividualvoicemailmessage.

z MinMessageTime(sec):Theminimumtimedurationofanindividualvoicemailmessage.

Defaultminimumdurationis2seconds,whichmeansvoicemessageswhicharelessthan

2secondswillbeignoredbytheIPPBXsystem.

PlaybackOptions



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Theseoptionsareforvoicemailmessageplayback.

z SayMessageCallerID:AnnouncetheCallerIDofthecallerwholeftthismessagebefore

playingthevoicemessage.

z SayMessageDuration:Announcethemessagedurationbeforeplayingthevoicemessage.

z PlayEnvelope:Announcethedate,timeandcallerIDforthevoicemailmessage.

z AllowUserstoReview:Ifenabled,thisoptionwillallowuserstoreviewthevoicemessage.

4.3.2PlaybackVoicemailonthephone

NavigatetowebmenuAdvanced‐>FeatureCodes.

Onthispage,you’llfindtwofeaturecodesthatcanbeusedforcheckingvoicemail.

VoicemailMainMenu:*60

CheckExtensionVoicemail:*61

Dial*60andyouwillenterthemainmenuofvoicemailfeature,byspecifyingtheextension

numberandvoicemailpasswordoftherequiredextensionthenyoucancheckitsvoicemailand

youcandothisforanyextensionbyfollowingthesystemvoiceguidance.

Bydialing*61fromanextensionandenteringthevoicemailpasswordforthisextensionyoucan

followthevoiceguidancetocheckvoicemailofyourownextension.Oralternatively,youcan

configuresomeadvancedoptionsforyourvoicemailbox.

4.3.4VoicemailtoEmail

Tosendreceivedvoicemailmessagestotheuser’semailbox,youneedtoconfigureSMTP

support,Emailformatandspecifyemailaddressesfortheextensionusers.

Step1:

SMTPSettings

Navigatetowebmenu:Advanced‐>SMTPSettings.

Defineanemailaccounttobeusedbythesystemwhichwillsendemailswithvoicemail

messagesattachedtotheextensionusers’email

boxes.



z SMTPServer:SMTPserverdomain,forexample:smtp.gmail.com,smtp.tom.com.

z Port:DefaultSMTPserviceportis25,butifyouareusingSSL/TLSthenpleaseuseport465.

z SSL/TLS:EncryptsacommunicationchannelbetweentheCooVoxIPPBXsystemandthe

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SMTPserver.

z EnableSMTPAuthentication:IfyourSMTPserverrequiresauthenticationthenplease

enablethisoptionandconfigurethefollowing.

z Username:Theemailaccount.

z Password:Thepasswordforthisemailaccount.

z SendTest:Click“SendTest ”tosendatestemailtoseeifSMTPisworkingcorrectly.Ifitis

workingthenyou’llreceiveanemailsentbytheIPPBXsystem.

Step2:

EmailSettings

Navigatetowebmenu:Advanced‐>Voicemail‐>EmailSettings.

Onthispageyoucandefinetheemailcontentthatwillbesenttotheextensionusers’email

boxes.



z Attachvoicemailtoemail:Ifenabled,thesystemwillsendanyvoicemessagefilesreceived

totheextensionusers’emailbox.

z SenderName:AliasfortheSMTPemailaccount.

z From:TheemailaccountfromSMTPsettings.

z Subject:ThesubjectoftheemailsentbyCooVoxIPPBXsystem.

z Message:Thecontentoftheemail,describesthedetailsofthevoicemailmessagereceived.

z Temp lateVariables:Thesevariablescanbeusedtoacquiredetailsofthevoicemailmessages,

whichcanthenbeusedinthemessagefieldtocomposetheemailcontent.

Step3:

EmailAddress

Gototheextensiondetailsfortheuserandspecifytheemailaddresswheremessagesforthis

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usershouldbesent.



Oncethese3configurationstepsarecomplete,ifuserextension401receivesanewvoicemail

messagethentheIPPBXsystemwillsendthisvoicemailmessagetoexample@gmail.com.

4.3.5PlaybackVoicemailfromWebGUI

Anextensionusercanlogintothewebinterfacewiththeirextensionnumberandvoicemail

passwordif“WebManager”optionisenabledontheirextensions.

NavigatetoVoicemailListpage.



Hereonthispageyoucanseeallnewlyreceivedvoicemessagesdisplayed.

Byclicking“Play”buttonyouwillbepresentedwithadialogboxthatgivesyoutwooptionsto

playbackthismessage.



Byclickingbuttonyoucanplaybackthismessagedirectlyfromthewebinterface.Byselecting

anextensionnumberandclickingonthe“Play”buttonyoucanplaybackthismessagefromthe

selectedextension.

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

4.4Conference

Conferencesallowtwoormorecallerstobejoinedtogethersothatallpartiesonthecallcan

hearoneanother.ConferencesarealsoreferredasConferenceBridgesorConferenceRooms.

OnCooVoxV2IPPBXsystem,youcancreateupto20conferencerooms.Thereare3default

conferenceroomspreconfiguredforyou.

4.4.1StaticConference

NavigatetowebmenuAdvanced‐>Conference.Youcanclick“NewConference”buttontoadda

newconferenceroomorclick“Edit”buttonontheexistingconferenceroomtochangethe

properties.



Conferencenumber

z RoomExtension:Callthisextensionnumbertoentertheconferenceroom.

ConferencePassword

z GuestPassword:Ifcallersusethispasswordtoentertheconferencethentheyareordinary

participants.

z AdministratorPassword:Ifcallersusethispasswordtoentertheconferencethentheyare

administratorsandhaveadvancedconferencemenufeaturessuchasinvitingpeopleto

participateintheconference.

ConferenceOptions

z ConferenceDialPlan:Conferenceadmincanusethisdialplantoinviteotherparticipants.

z Playholdmusicforfirstcaller:Playstheholdmusicforthefirstparticipantintheconference

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untilanotherparticipantenterstheconference.

z Enablecallermenu:Checkthisoptiontoallowtheconferenceadmintoaccessthe

conferencemenubypressing“*”onthephone.

z AnnounceCallers:Announcealltheparticipantsintheroomwhenanewparticipantenters

theconferenceroom.

z RecordConference:Recordthisconference(Recordingformatiswav).Therecorded

conferencecanbesearchedwithinReport‐>RecordList‐>Conferencepage.Pleasesee

chapter6.3.2.

z QuietMode:Ifthisoptionischeckedthenthesystemwillnotgiveanyannouncementwhen

participantsenterorleavetheconference.

z Closetheconferencewhenlastadministratorexits:Ifthisoptionischeckedthenthe

conferencewillbeterminatedwhenthelastadministratorexits.

z LeaderWait:Waituntiltheconferenceleader(administrator)enterstheconferencebefore

startingtheconference.

4.4.2DynamicConference

CooVoxIPPBXsystemallowsyoutopressakeysequence(featurecode)tocreateaconference

duringalivecall.

PleasenavigatetowebmenuAdvanced‐>FeatureCodes.Youcanseethefeaturecodesavailable

forconferencefeature.



z InviteParticipant:Wheninastaticconferenceroomoradynamicconferenceroom,ifthe

conferenceadministratorpresses0theywillgetadialtonetoinviteotherstoparticipatein

thisconference.

z CreateConference:Duringalivecalltheextensionusercanpress*0tocreateadynamic

conferenceroom.Theothersidewillautomaticallyentertheconferenceasanordinary

participantwhiletheextensionuserwhocreatedthisconferencewillberequestedtoenter

theconferencepasswordtoenter.

z Returntoconferencewithparticipant:Whileusingtheconferencemenutoinviteother

people,youcandial**toreturntotheconferencewithinvitedparty.

z Returntoconferencewithoutparticipant:Iftheinvitedpartydoesn’twanttoparticipatein

theconferenceyoucanpress*#toreturntotheconferencewithouttheinvitedparty.

Notice:

Afteradynamicconferenceiscreated,inrealityyouhaveenteredastaticconferenceroom(bydefault900isthe

firstavailableconferenceroom).Youareabletouseconferenceadminmenutoinviteotherstotheconference

alsootherscandial900toenterthisconference.

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

4.5MusicSettings

MusicSettings,orMusicOnHold(MOH)asitismorecommonlyknownonanIPPBXsystem

allowsaudiofiles(suchasWAVorMP3files)tobeuploadedtotheIPPBXsystemandplayedback

whenacallerisplacedonholdoriswaitinginaqueue.

NavigatetowebmenuAdvanced‐>MusicSettings.



z MusicOnHoldReference:Audiofilesinthisselectedfolderwillplaytothepartywhichison

hold.

z MusicOnRingbackReference:Audiofilesinthisfolderwillbeplayedinsteadofplaying

ringbacktonetothecaller.

z MusicOnQueueReference:Audiofilesinthisfolderwillbeplayedwhenthecalleriswaiting

inacallqueue.

Thereare10foldersformusicfiles,bydefaultthefirst3foldersarepreloadedwithmusicfiles

whichyoumaywishtochoose.However,ifyouwanttouploadyourownaudiofilespleaseclick

“MusicManagement”tab.



IntheMusicManagementsection,youcanselectamusicfolderandclick“Load”buttontocheck

whichaudiofilesareinsidethisfolder.Byclicking“Delete”buttonyoucandeletetheexisting

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audiofiles.

IntheUploadMusicFilesection,youcanselectamusicfolderandbrowseyourPCfilesystemto

selectyourpreferredaudiofileandclick“Upload”buttontouploadtheaudiofile.Ifthereare

morethanoneaudiofileinthesamemusicfolder,theywillbeplayedatrandom.

Notice:

CooVoxIPPBXsystemcanadoptMP3,wav(16bit,8000Hz,mono),ulawandalawaudiofileformat.

4.6DISA

Directinwardsystemaccess(DISA)allowsanoutsidecallertodialdirectlyintothePBXsystemand

accessthesystem'sfeaturesandfacilitiesremotely.

Thisisusefulifyouwantpeopletobeabletoforexampletakeadvantageofthelowratefor

internationalcallsthatyouhaveavailableonyoursystem,ortoallowoutsidecallerstobeableto

usethepagingorintercomfeaturesofthesystem.Alwaysprotectthisfeaturewithstrong

password/passwords,thepasswordsneedtobesetonAdvanced‐>PinSetspagewhichwillbe

introducedinChapter4.13.

NavigatetowebmenuAdvanced‐>DISA.Clickon“NewDISA”buttontocreateanewDISAcall

target.



z Name:AliasoftheDISAcalltarget.

z PINSet:Asetofpincodesusedtoauthorizeallcallersusingthesystemfeaturesand

facilities.

z WithoutPIN:Ifenabled,callerswillnotberequiredtoenteranypincodetobeabletouse

thesystemfeatures(Notrecommended).

z RecordinCDR:Thepincodethatisusedwillbestoredintocalllogsandcanthereforebe

tracedonReport‐>CallLogspage.

z ResponseTimeout(sec):Themaximumwaitingdurationbeforehangingupifthedialed

numberisincompleteorinvalid.Defaulted10seconds

z DigitTimeout(sec):Themaximumintervaltimebetweendigitswhentypingextension

number.Defaulted5seconds.

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z ExtensionforthisDISA(Optional):IfyouwanttoaccessDISAbydialinganextension,youcan

defineanextensionnumberforthisDISA.

z SelectDialPlan:SelectadialplanforthisDISAsocallerswillbeabletomakeoutbound

phonecallsusingthetrunksontheIPPBXsystem.

Notice:

AfteranewDISAiscreated,itcanbeincludedintheinboundcontrolsectionasacalldestination.Butthisisnot

recommendedasitisnotsafebecauseallcallerscanpossiblyaccessDISAfunctionality.Abetteroptionisto

configureDODsettings(Chapter3.3.6)forthenumberswhichyouwanttobeabletoaccessDISA.

4.7FollowMe

TheFollowMefeatureallowsyoutosetalistofnumbersthatyoumaypossiblybecontactedon.

Therefore,ifsomeonecallsyourextensionandyouarenotavailablethenfollowmewillwork

throughthelistcallingeachofthenumbersinturnuntilyouarecontactedorthelistis

exhausted.

Toconfigurefollowme,navigatetowebmenuAdvanced‐>FollowMe.Clickon“NewFollowMe”

toconfigurefollowmeforanextension.



z Extension:Selecttheextensionnumberwhichwillbeconfiguredwithfollowme.

z Ringlastingfor_20_seconds:Definehowlongtoringtheextensionbeforethecallis

forwardedout.Bydefault,thisis20seconds.

z FollowMeList:Thelistofnumberstoforwardthecallsto.Eachlineiswrittenwiththe

format“number,time”,“number”isoneofthenumbertoforwardthecallsto,“time”

defineshowlongtoringthisnumber.Theyareseparatedwithacommawithoutspace.

Numbersarecalledinsequence.

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

4.8CallForward

4.8.1ConfigurefromtheWeb

Thisfeatureallowscallstoanextensiontobeautomaticallyforwardedtoaspecificinternal

extensionorexternalphonenumber.

BeforeconfiguringcallforwardyoucanenabletheIPPBXsystemtoplayavoicepromptbefore

thecallisforwarded.ThisvoicepromptscanberecordedoruploadedfromtheInbound

Control‐>IVRPromptspage.

OncethevoicepromptfileisreadyyoucannavigatetowebmenuAdvanced‐>CallForwardand

enablethesystemtoplaybackthevoicepromptbeforetheincomingcallisforwarded.



Afterthevoicepromptisset,click“NewForward”buttontosetcallforwardforanextension.



z Always:Unconditionallyforwardtheincomingcalls.

z Busy:Forwardtheincomingcallsonlyiftheextensionisbusy.

z NoAnswer:Forwardtheincomingcallonlyiftheextensiondidn’tanswer.

z Ringlastingfor____seconds:Onlyconfigurablefor“NoAnswer”option.Itdefineshowlong

toringtheextensionbeforeforwardingiftheextensiondidn’tanswer.

Notice:

1.Ifyouareforwardingacalltoanexternalphonenumberthenpleaseensurethatyouaddaprefixinfrontofthe

numberifyoursystemrequiresaprefixtodialout.

2.Theforwardcondition“Always”ismutuallyexclusiveto“Busy”and“NoAnswer”.

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

4.8.2ConfigurefromthePhone

NavigatetowebmenuAdvanced‐>FeatureCodes.

You’llseefeaturecodesforcallforwardasfollows:



Withthesefeaturecodes,youcanactivateordeactivatecallforwarddirectlyfromyourphones

withoutconfigurationontheWebGUI.

Forexample,aCooVoxIPPBXrequiresprefix9tocalloutbound,andthenumberyouwantto

forwardthecallstois85337096.

z Activatealwayscallforward:Dial*71985337096,press1toconfirm.

z Deactivatealwayscallforward:Dial*071.

z Activatecallforwardonbusy:Dial*72985337096,press1toconfirm.

z Deactivatecallforwardonbusy:Dial*072.

z Activatecallforwardnoanswer:Dial*73985337096,press1toconfirm.

z Deactivatecallforwardnoanswer:Dial*073.

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

4.9CallTransfer

CallTransferisusedtotransferacallinprogresstosomeotherdestination.Therearetwotypes

ofcalltransfer.

z Attendedcalltransfer‐Wherethecallisplacedonhold,acallisplacedtoanotherparty,

andaconversationcantakeplaceprivatelybeforethecalleronholdisconnectedtothenew

destination.Itisalsoreferredtoas"SupervisedCallTransfer".

z Blindcalltransfer‐Wherethecallistransferredtotheotherdestinationswithout

intervention(theotherdestinationcouldringoutandmaynotbeansweredforinstance).

NavigatetowebmenuAdvanced‐>FeatureCodes.You’llseethefeaturecodeforcalltransferas

below:



z BlindTransfer:Inalivecall,anextensionusercanpress#keyandtheIPPBXsystemprompts

“Transfer”,youthenenterthenumbertotransferto,thiscallwillbetransferredinstantly

andtheusercanhangup.Ifthetransferrednumberdoesn’tanswerthiscallthenitwillring

backtotheextensionuser.

z AttendedTransfer:Inalivecall,extensionusercanpress*2andtheIPPBXsystemprompts

“Transfer”,youthenenterthenumbertotransferto,aftersomeoneanswersyourcall,you

canintroducethiscallandhangupatwhichpointthecallistransferred.

z DisconnectCall:Inanattendedtransferiftheothersidedoesn’twanttotakethecalltobe

transferred,youcanpress*todisconnectwiththemandgetbacktothecaller.

z Timeoutforansweronattendedtransfer(sec):Inanattendedtransfer,ifthethirdpartyrang

for15secondswithoutanswering,theextensionuserwillgobacktothecallerandthe

transferisterminated.

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

4.10OneNumberStations

OneNumberStationsisaninnovativeIPPBXfeatureuniquetoZYCOOIPPBX.Withonenumber

stationsfeature,youcanhavethesameextensionnumberinseveraldifferentlocations.

Onenumberstationsfeaturecanputseveralextensionnumbersinthesame“group”,amain

numbercanbeselectedfromthemembersandwhenanincomingcallismadetothemain

number,itwillringallthememberextensionsincludingthemainnumber.Anyextensionwiththe

groupcallingotherextensionswilldisplayonlythemainnumber.

NavigatetowebmenuAdvanced‐>OneNumberStations.Click“NewOneNumberStations”

buttontocreateaonenumberstationsgroup.



Selecttheextensionsfromthe“Extensions”columntothe“ONSGroupMembers”column.Inthe

“MainExtension”dropdownlistselectanextensiontobethemainextensionnumber.Nextclick

“Save”andyou’llhaveanewonenumberstationsgroup.

Inthisexample,nomatterwhether407,408or409makesacall,otherextensionsonlyseethe

callingnumberasextension407,whileanycallsmadeto407willresultinall3extensionsringing.

Asyoucanseeonthispagethere’safeaturecodeSwitchStationavailable.



Thisfeaturecodeisusedtoswitchextensionduringaphonecall.Forexample,ifaninboundcall

calledextension407andtheonenumberstationsmember408answeredthiscall,youcanpress

*1fromextension407or409toswitchthislivecallto407or409,then408willbedisconnected.

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

4.11PagingandIntercom

ThePagingandIntercomfeatureallowsyoutouseyourphonesystemasanintercomsystem,

providedthatyourendpoints(phonedevices)supportthisfunctionality.ThePagingandIntercom

featureallowsyoutodefineanumber(justlikeanextensionorRingGroupnumber)thatwill

simultaneouslypageagroupofdevices.Forexample,inasmalloffice,youmightdefineapaging

groupthatallowsanyusertodial699,allowingthemtopagetheentireoffice.Youcanalsouse

thefeaturecode*50/*51topage/intercomasingleextension,bydialing*50/*51followedby

theextensionnumber.

NavigatetowebmenuAdvanced‐>PagingandIntercom.Click“NewPagingandIntercom”button

toaddanewpaginggroup.



z PagingExtension:Theextensionnumberforthispaginggroup,bycallingthisextension

numberyoucanreachthegroupmembers.

z Description:Descriptionofthispaginggroup.

z Duplex:Ifenabled,thegroupmemberscantalkbacktothecaller.

Bycallingthepagingextensionnumber,allgroupmemberphoneswillautoanswerinspeaker

mode(requiresthattheIPphonessupportautoanswerfeature),thecallercannowmakeabrief

announcementtothegroupmembers.

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

4.12WebExtensions

WebExtensionisanewfeaturethatmakesuseofWebRTCtechnology.Youcanuseanyweb

browserthatsupportsWebRTCtoregisteranextensionnumbertoyourCooVoxV2IPPBXsystem

withoutanyplugins.

ToregisterthefirstWebextensionspleasefollowthestepsbelow:

Step1:

CreateaWebExtension

Tocreateawebextension,navigatetowebmenuAdvanced‐>WebExtensions.Clickon“New

User”buttontoaddanewwebextension.



z Name:Usernameofthiswebextension.

z Extension:Extensionnumberofthiswebextension.

z Password:Passwordforregistrationofthiswebextension.

z OutboundCID:OnlyworksifthecallwasplacedoutthroughVoIPtrunks.

z DialPlan:Defineswhichtypeofnumbersthewebextensioncandial.

z Transport:WSorWSS.

z WS:WS(WebSocket)ProtocolwhichisanindependentTCP‐basedprotocolproviding

full‐duplexcommunicationchannelsoverasingleTCPconnection.TheWebSocketprotocol

wasstandardizedbytheIETFasRFC6455in2011,andtheWebSocketAPIinWebIDLis

beingstandardizedbytheW3C.

z WSS:WSS(WebSocketsoverSSL/TLS),likeHTTPS,WSSisencryptedandwestrongly

recommendthesecurewss://protocolovertheinsecurews://transport.Avarietyof

attacksagainstWebSocketsarealmostimpossibleifthetransportissecured.

Step2:

UpgradeWebextensionpatch

Asyoucansee,webextensionsusedifferentprotocolsforsignalingandmedia(WS/WSS)and

theyarenotordinarySIP/IAX2extensionthatcanuseIPphonesorsoftphonetoregistersomust

betreateddifferently.

DownloadWebRTCpatchfromthelinksbelow:

U20V2:http://zycoo.com/html/U20_V2.html

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U50V2:http://zycoo.com/html/U50_V2.html



Step3:

Aftercompletingtheupgradeprocess(seechapter8.6)youcanaccesstheWebRTCextension

(192.168.1.254shouldbeyourIPPBXIPaddress)youwillseethewebextensionregisterinterface.

Pleasecompletetheregistercredentialsasbelow:



Next,pressEnterandthewebextensionwillberegisteredandisreadyforphonecallsjustlike

anyotherstandardextension.

WebRTCcanevenbeadaptedtotheenterprisewebsitewhichcanhelpanenterpriseservetheir

customerswithdirectvoicecommunicationviatheirwebsite.FormoreadvancedWebRTC

settingspleaserefertotheWebRTCmanual.



4.13PinSets

PinsetscanbeusedtosecureyourIPPBXsystemphoneservicesandinparticularforoutbound

dialrulesandDISA.

NavigatetowebmenuAdvanced‐>PINSets.Clickon“NewPINSet”buttontocreateacollection

ofPINcodes.

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

EachlineisaPINcode,pressEntertoaddthenextPINcodewithoutanysymbols.



4.14CallRecording

CooVoxIPPBXsystemhasbuilt‐inabilitytorecordcalls.Noadditionalsoftwareisrequiredfor

recordingcalls.WhenCooVoxIPPBXsystemrecordsacall,bothsidesofthecallarerecordedand

writtenouttoafileforplaybackonacomputer.Callrecordingcanbeusedtoensurecallquality,

ortokeepcallsforlaterreview.CooVoxIPPBXprovidestheabilitytorecordallofthecalls,orto

selectivelyrecordcalls.

4.14.1RecordAllCalls

NavigatetowebmenuAdvanced‐>CallRecording.Click“NewCallRecording”toactivatecall

recordingfortheextensionsyouwantcallstoberecorded.



z Extension:Selecttheextensionswhichyouwanttheircallstoberecorded.

z AlwaysRecording:Ifenabled,allcallsfromtheaboveselectedextensionswillberecorded

regardlesswhenthecallsweremadeandreceived.

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z StartTime,EndTime,StartDay,EndDay:IfAlwaysRecordingisunnecessarythenyoucan

specifywhichtimedurationsinaweektorecordallcallsfromtheaboveselected

extensions.

z InboundRecord:Enabletorecordallinboundcalls.

z OutboundRecord:Enabletorecordalloutboundcalls.

TherecordingscanbesearchedonReport‐>RecordList‐>CallRecordingpage.Pleaseseechapter

6.3.1.

4.14.2OneTouchRecording

OneTouchRecordingisalsoknownasRecordonDemand.Itallowsuserstorecordphonecalls

selectively.

NavigatetowebmenuAdvanced‐>FeatureCode.Hereonthispageyoucanseetheonetouch

recordingfeaturecodeasbelow:



Inalivecallconversation,anextensionusercanusefeaturecode*1torecordthiscall.Withthis

feature,youdon’thavetoconfigurerecordingallcallsfortheextensionswhichmaycauseheavy

systemresourceuseifsomecallrecordingsarenotrequired.

TheonetouchrecordingscanbesearchedfromReport‐>RecordList‐>OneTouchRecordingpage.

Pleaseseechapter6.3.3.



4.15SmartDID

CooVoxIPPBXsystemhastheabilitytorouteaninboundcalldirectlytoanextensionifthe

extensionhadpreviouslytriedtocallthenumberbutthecallwasunanswered.Itisconvenient

forthecalledpartytomakeacallbackandbedirectlyroutedtotheextensionthatcalledthem

withoutgoingthroughtheIVRmenuorreceptiondesk.

NavigatetowebmenuAdvanced‐>SmartDID.Tickthe“Enable”checkboxtoenableSmartDID

functionality.



ThereisadefaultSmartDIDrulewhichenablesalloutboundcallstobemonitoredbytheSmart

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DIDfeature.Ifthecallisnotansweredbythecalledparty,thenthecallednumberwillbestored

intotheAsteriskdatabasewiththeextensionnumberwhichmadethiscall.Ifthecalledparty

doesmakeacallbacktotheIPPBXsystemthenthecallcanautomaticallybedirectedtothe

extensionnumber.

Ifyoudon’twantalloutboundcallsmonitoredbySmartDID,youcanmodifytheexistingruleor

click“NewSmartDIDRule”toaddyourcustomrule/rules.Anexampleofthisisdetailedbelow:



z Pattern:Definesthenumberformatwhichwouldbedialed.

z Strip:Removesomedigitsfromthefrontofthedialednumber.

z Prepend:Prependsomedigitsinfrontofthedialednumberaftermanipulatedbythe“Strip”

option.

Thenumberstobedialedwillstartwithprefix17951andiftheycallback,theexpectednumbers

willhave+86infrontoftheminsteadofthe5‐digitprefix17951.Insuchasituation,the

outboundandinboundnumbersarenotthesame,you’llneedthe“Strip”and“Prepend”options

tomanipulatethedialednumberstomakesureitcanmatchthe“same”numberwhenitcalls

back.Ifthenumberstobecalledandthenumberstobereceivedarethesame,thenyoudon’t

havetoconfigurethese2options.Alternatively,youcanconfigureonlyoneofthese2options,it

willalldependonyouractualrequirements.

Forexample,theextensionuser401wishestocall85337096,andthecarrierrequiresaprefix

17951toensuretherateismuchcheaper.Theuserwilldial1795185337096toplacethiscall.If

thecalledpartymissesthiscallthentheIPPBXsystemwillstorethisnumber+8685337096with

extensionnumber401intoitsdatabase.Lateron,ifthecalledpartytriestocallback,theIPPBX

systemgets+8685337096asthecallerIDandmatchesthisfromitsdatabase,oncesuccessfully

matched,thiscallwillbeautomaticallydirectedtoextension401.

Notice:

1.TherecordsforSmartDIDfunctionalityinthesystemdatabasewillbeerasedeverydayatmidnight.Thismeans

thisisadynamiceffectivefeatureandisonlydesignedtohandlecallbacksmadewithinthesamedayasthe

originalcall.

2.Inthe“Pattern”field,patternscanbeusedinthesamewayasthepatternsusedtomanipulatedialednumber

inthedialrules.Pleaserefertochapter3.2.1.

3.DuetothemechanismofhowAsteriskworks,atthistimeSmartDIDonlyworkswithVoIPtrunksanddoesnot

workwithFXOtrunks.

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4.16CallBack

Callbackistoallowacompanyemployeewhoneedstomakeacallfromtheirpersonalphoneto

calltheIPPBX,theIPPBXcallsthembackandthecostofanyfutureoutboundcallsareatthe

companiesexpense.

NavigatetowebmenuAdvanced‐>CallBack.



z Enable:Checkthecheckboxtoenablecallbackfeature.

z Strip:ThereceivedcallerIDmighthavesomeadditionaldigitsinfrontofitanditwillnotbe

possibleforyoutocallbackdirectly,youcanspecifyheretoremovesomedigitsbefore

callingback.

z Prepend:Afterthenumberhasbeenmanipulatedbythe“Strip”option,youcanusethis

optiontoaddsomeextradigitsinfrontbeforecallingback.

z DialPlan:ChooseanappropriatedialplantomakesuretheIPPBXsystemhasthe

permissionsforoutboundcalling.

Click“NewCallbackNumber”toaddacallbacknumber.



z CallbackNumber:ThenumberwhichwillbeusedtocallintotheIPPBXsystemandwillbe

handledbytheCallbackfeature.

z Destination:Anextensionoranothercalldestinationwhichwillbeusedtocallthecallback

number.

Intheaboveexample,ifthecaller13880424687calledtheIPPBXsystem,IPPBXwilldisconnect

thiscallandmakeacallbacktothisnumberusingextension410.

Inthecallbackdestinationfieldyoucanevensetthedestinationtoaconference,callqueueor

DISA,sothecallerscanaccessthesefunctionalitiesallatthecompaniesexpense.



4.17PhoneBook

ThephonebookontheCooVoxIPPBXsystemissimilartoacontactlistonacellularphone.You

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canaddthecontactstotheIPPBXsystemfromAdvanced‐>PhoneBookpage.TodothisClick

“NewContact”tocreateanewcontactrecord.



z Name:Contactname.

z PhoneNumber:Phonenumberofthecontact.

z SpeedDial:Speeddialnumberwhichcanbeusedtocallthiscontactfromanother

extension.

Aftercontactshavebeencreatedtheywillbelistedhereonthispage.



HereonthispageyoualsohavesomeadditionaladvancedoptionsforthephonebookandLDAP

configurations.

z Import:Youcanimportacontactlistfrom.txtor.csvfiles.

z Export:Exportthecurrentcontactlistas.csvfile.

z DeleteAll:Deleteallcontacts.

z SyncLDAP:SynchronizethecontactstoanLDAPserver.

z Theprefixforspeeddial:Usingthisfeaturecodewiththespeeddialcodeofacontactyou

cancallthecontactwithoutknowingtheirexactnumber.

z Filter:Searchcontactsbycontactname,phonenumberorspeeddialcode.

z CreateContact:Createanewcontactrecord.

z DeleteSelected:Deletetheselectedcontacts.

z Call:Assignanextensiontocallthiscontact.

z Edit:Edittheinformationofthiscontact.

z Delete:Deletethiscontact.



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4.18LDAPServer

4.18.1LDAPServerSettings

LDAP(LightweightDirectoryAccessProtocol)isanopen,vendor‐neutral,industrystandard

applicationprotocolforaccessingandmaintainingdistributeddirectoryinformationservicesover

anIPnetwork.AnLDAPserverhasbeenembeddedintoCooVoxIPPBXwhichismainlyusedto

centralizedandmanagethephonebook.LDAPserverhasgeneratedthephonebookbasedon

createdextensionsbydefault.

NavigatetowebmenuAdvanced‐>LDAPServer.



z Enable:Enable/DisableLDAPService.

z Username:Definetheusernameoftheserveradministrator(e.g.:manager).Thissettingwill

beusedontheIPPhone.

z Password:Definethepasswordoftheserveradministrator.Thissettingwillbeusedonthe

IPPhone.

z Domain:DefineadomainfortheLDAPserver(e.g.:ldapdomain.com).Thissettingwillbe

usedontheIPPhone.

z Organization:DefineanorganizationtodescribethemembersrecordedbyLDAP(e.g.:

ZYCOO.LTD).ThissettingwillbeusedontheIPPhone.

z Port:LDAPserviceport,thedefaultportnumberis389.

4.18.2SynchronizeContactswithLDAPServer

NavigatetowebmenuAdvanced‐>PhoneBook.Clickonthe“SyncLDAP”buttontosynchronize

contactswithLDAPserver.



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4.18.3LDAPClientSettings

AfterenablingtheLDAPserver,youneedconfigureaclient.Forexample:ZYCOOD60IPPhone.

OpenthewebinterfaceoftheIPPhoneonyourbrowser,navigatetowebmenuPhone‐>Remote

Contact‐>LDAPSettings.



z LDAP:SelectLDAPservertoconnect

z DisplayTitle:DefineatitlefortheLDAPserver,thiswillbedisplayedonthephone’sscreen.

z Version:SelecttheLDAPVersion.DefaultisVersion3.

z ServerAddress:ConfiguretheserverdomainorIP

z ServerPort:Configuretheserverport.Defaultis389.

z Authentication:Selectauthenticationmethod,includingNone,Simple,Digest‐MD5and

CRAM‐MD5.

z Line:SelectSIPlinesforoutboundcallswithdifferentLDAPservers

z Username/Password:ConfiguretheusernameandpasswordfortheLDAPserver.(Please

refertothesettingsofLDAPserver,usernameformat:cn=CooVoxV2,dc=ldapdzycoo.com.

z SearchBase:Configurethepositionwherethesearchbegins.(Thiscorrespondstothe

domainsettingofLDAPserver.)

z EnableCallingSearch:Youcansearchorupdatetheotherparty’snameinthecallifyou

enablecallingsearch.

z Telephone/Mobile/Other/DisplayName:Configurethecontactinformation,including

displayname,telephonenumber,mobilenumberandothernumber.



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

4.19FeatureCodes

Featurecodesallowyoutosetthespecialcodesthatuserscandialtoaccessvariousfeatures.

NavigatetowebmenuAdvanced‐>FeatureCodes.

CallParking



AParkingLotallowsanyonewhohasreceivedacalltoparkthecallonanextension,allowingany

otherusertoaccesstheparkedcall.Typically,youreceivethecall,transferittoextension700,

andthenlistenasthesystemtellsyouwhereyoucanpickupthecall(usuallyextension701).

AnyoneelseonyourCooVoxIPPBXsystemcannowdial701topick‐uptheparkedcall.

Acallcanbeparkedforamaximumof45secondsasperthedefinitionof“CallParkingTime”,if

nobodypicksthiscallupthenitwillgobacktotheextensionwhichparkedit.

The“EnableCallParkBLFNotification”enablestheparkedextensions701‐720tobemonitored

byBLFkeys,soifthere’sacallthatisparked,theextensionuserwillbeabletoseeitfromtheBLF

panel.



PickupCall



Pickupcalloptionallowsuserstopickupcallsthatarenotdirectedtothembydialingafeature

code*8or**.

“PickupExtension:*8”hasalreadybeenintroducedinchapter2.7.1,asit’srelatedtothe

pickupgroupoptionoftheextensionsettings.

While“PickupSpecifiedExtension:**”canhelppickupacallonanyringingextension.Dial

**followedbytheextensionnumberandyoucanpickupacallonaringingextensionifitisin

thesamepickupgroupasyourextensionornot.

Transfer

Pleaseseechapter4.9.



OneTouchRecording

Pleaseseechapter6.3.3.



CallForward

Pleaseseechapter4.8.2.

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DoNotDisturb



WiththeDoNotDisturb(DND)featureenabled,anextensioncanmakeoutboundphonecallsbut

inboundcallstotheextensioncannotbemade.

IfanextensionuseroftheCooVoxIPPBXsystemdials*74fromtheirphone,thesystemwillplaya

beepsoundtoindicateDNDhasbeenactivated.

TodisableDND,simplydial*074,anotherbeepsoundwillplayandDNDhasbeendeactivated.



Spy



CallSpyallowsuserstodialthespyfeaturecodesfollowedbyanextensionnumbertolistento

thecallconversationinreal‐time.

z NormalSpy:Forexample,extension410istalkingtosomeoneonthephone,youcandial

*90410tolistentotheirconversation,however,neitherspeakerwillbeabletohearyou.

z WhisperSpy:Whisperspyisalsoknownascoaching.Forexample,anewemployeeistalking

tothecustomeronthephone,theirsupervisorcandial*91followedbytheemployee’s

extensionnumbertolistentotheirconversation.Thesupervisorcantalktothenew

employeeonlywithoutthecustomerhearingtheconversation.

z BargeSpy:Bargespyissimilartoaninstant3‐wayconferencecall.Whileanextensionuser

istalkingtosomeoneelseonthephone,youcandial*92followedbytheirextension

numbertotalktobothofthespeakers.

Notice:

Beforecallspycanbeused,youhavetomakesuretheextensionstobespied,havethe“AllowBeingSpied”option

enabledonextensionsettingspage.



BlackList



Blacklistfeatureallowsyoutocreatealistofnumbersthatarenotallowedtocallintothe

CooVoxIPPBXsystem.

Anyextensionusercandial*75andfollowthevoicepromptstoaddthenumberstotheCooVox

IPPBXsystemblacklist.

Toremovenumbersfromblacklist,youcandial*075.



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Voicemail

Pleaseseechapter4.3.2.



Conference

Pleaseseechapter4.4.2.



CallQueues



Callqueueagentscandial*95tosuspendtheirextensiontemporarily,newcallswillnotbe

distributedtotheirextensions,untiltheydial*095toresume.



Others



z Intercom:Theintercomfeaturecodeallowsyoutointercomoneextensiononly.Youdon’t

havetocreatea“PagingandIntercom”groupforonlyoneextensionifyouintendto

intercomwithonlythatextension.

z Paging:Thepagingfeaturecodeallowsyoutopageoneextensiononly.It’sthesameasthe

intercomfeaturecode,theonlydifferencebetweenpagingfeaturecodeandintercom

featurecodeisbyusingintercomfeaturecodebothsidescantalktoeachotherbutusing

pagingfeaturecode,onlythecallercantalktothecalledparty.

z Directory:Directoryisalsoknownasdialbyname.Extensionuserscandial*3andfollow

thevoicepromptstoenterthefirst3lettersofanotherextensionuser’sfirstorlastname

andthenmakeacalltoanextensionnumberwithoutknowingitsextensionnumber.

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5.NetworkSettings

5.1NetworkBasic

5.1.1IPv4Settings

CooVoxV2IPPBXsystemsupportsstaticIP,DHCPandPPPoEforWANconnection,whileonLAN

portonlystaticIPissupported.IfyouareconfiguringyourWANconnectionasstaticIPorDHCP,

ensureWANandLANIPaddressesarenotinthesamenetwork.

Static

NavigatetowebmenuNetworkSettings‐>Network‐>IPv4Setting.



Bydefault,CooVoxIPPBXhasbeenpreconfiguredwithastaticIPaddressof192.168.1.100and

192.168.10.100onWANandLANinterfacesrespectively.IfyouwanttouseastaticIPthen

configurerequiredaddresshereandincludetheaddress,netmask,gatewayandDNSgivenby

yourISPornetworkadministrator.

FortheLANinterface,youcanspecify2additionalvirtualIPaddresses.Thesecanbeusedto

accessothernetworksfromtheLANport.

DHCP

IfyourInternetconnectionautomaticallyprovidesyouwithausableIPaddress,youcanselect

“DHCP”ontheWANinterface.

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

IfDHCPisselectedthentheWANinterfacewillnotbeconfigurableasitobtainsallitsnetwork

parametersfromtheDHCPserver.DHCPshouldbeusedcautiouslyasallIPextensionsregisterto

theIPPBXsystemthroughtheWANinterfaceandasDHCPaddressescanchangeandIP

extensionsneedtoknowtheaddressoftheIPPBXatalltimes.Itisbestpracticetoconfigure

WANaddresswithaStaticIP.

PPPoE

CooVoxIPPBXcanbeconnectedtothenetworkviaADSLmodembymeansofPoint‐to‐Point

ProtocoloverEthernet(PPPoE)dial‐up.Insuchasituation,extensionswillsubscribetotheIPPBX

systemthroughtheLANport,whileWANportcanbeusedforremoteextensions.



IfPPPoEisset,youhavetospecifytheusernameandpasswordgivenbyyourISPandtheIPPBX

systemwilldial‐uptotheISPandoncesuccessfullyconnected,youwillhaveInternetaccesson

theWANinterface.

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LANportconnectstoyourlocalnetworkforinternalIPextensionstoregister.Ifnecessary,you

canchangeLANIPtosuityourlocalnetwork.

5.1.2IPv6Settings

IPv6(InternetProtocolVersion6)hasbeenindevelopmentfornearlytwodecades.Nowthe

next‐generationprotocolisreadytoreplaceIPv4andassumeitsplaceasthebackoftheInternet.

Today,majorInternetserviceproviders(ISPs),homenetworkingequipmentmanufacturers,and

webcompaniesaroundtheworldarepermanentlyenablingIPv6fortheirproductsandservices.

Manyorganizations,institutionsanduniversitieshavedeployedtheirownnetworksonIPv6.

TobeabletodeliverVoIPcallsoverIPv6(SIPoverIPv6),youcanconfigureCooVoxIPPBXsystem

withIPv6addressestobeabletodeployitinyourIPv6networkinfrastructure.

Todothis,navigatetowebmenuNetworkSettings‐>Network‐>IPv6Settings.



SpecifyyourIPv6networkprofilehereandyouwillbeabletoconnectCooVoxIPPBXtoyourIPv6

networkinfrastructure.

5.1.3VLANSettings

Withalayer‐3switchyoucanconfigureVLANonCooVoxIPPBXsystemtodividetheVoIPand

datatraffic.VoiceVLANcanensurethatphonesremainworkingevenwhenthedatanetworkis

congested.

TosetVLAN,navigatetowebmenuNetworkSettings‐>Network‐>VLAN.Asyoucanseehereon

thispage,youareabletoconfigure4VLANs,2eachforWANorLANport.

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

EnsureVLANIPsforVLAN1andVLAN2ofWANandLANinterfacesareinseveraldifferent

networksegments.



5.2StaticRouting

StaticRoutingisaformofroutingthatoccurswhenarouterusesamanually‐configuredrouting

entry,ratherthaninformationfromadynamicroutingprotocoltoforwardtraffic.

NavigatetowebmenuNetworkSettings‐>StaticRouting.Click“NewStaticRouting”toaddanew

routingrecordtothesystem.



z Destination:SettheIPaddressofdestinationhostornetworkaddress.E.g.222.209.4.1,

192.168.10.0.

z Gateway:Setthegatewayaddress.

Afterthenewrecordhasbeenmanuallycreatedyoucanseeitlistedhereonthispage.



ZYCOO Co., LTD.

Youcanclick“Edit”buttontoeditoneoftheitems,oryoucandeletetheitembyclickingthe

“Delete”button.

Clickthe“RoutingTable”tabandyou’llseeadetailedlistofallthesystemroutingrules,including

defaultandcustomones.



5.3VPN

VPN(VirtualPrivateNetwork)ismainlyusedforsettinguplong‐distanceand/orsecurednetwork

connections.WhenusedonCooVoxIPPBX,allphonecallsmadeandreceivedareencryptedsoit

securesyourremoteoffices/extensions'phoneservices.Built‐inVPNServeronCooVoxseriesis

aneasywaytosetupasecuredconnectionbetweenotherCooVoxseriesIPPBXsorIPphones.

Youdon'tneedtobuildadedicatedVPNserverorbuyaVPNrouter.Thisisalsoaworkaroundto

avoidfirewallissueswhenconfiguringremoteVoIPclientsuchasSIPprotocolwhichis

notoriouslydifficulttopassthroughafirewallduetoitsrandomportnumberstoestablish

connection.

CooVoxIPPBXsupportsfourvarietiesofVPN,theyareL2TP,PPTP,OpenVPNandIPSec.

5.3.1L2TPVPN

L2TPVPNServer

Layer2TunnelingProtocol(L2TP)isatunnelingprotocol.Itdoesnotprovideanyencryptionor

confidentialitybyitself.Rather,itreliesonanencryptionprotocolthatitpasseswithinthetunnel

toprovideprivacy.HereontheCooVoxIPPBXsystemweuseIPSectodotheencryption.

ToconfigureyourL2TPserver,navigatetowebmenuNetworkSettings‐>VPNServer.Checkthe

radiobuttonofL2TPtoconfigureL2TPVPNserver.

ZYCOO Co., LTD.



z Enable:TickthecheckboxtoenableL2TPVPNserver.

z RemoteStartIP,RemoteEndIP:L2TPVPNremotenetworkIPrange,betweenstartIPand

endIPtheremustbelessthan10availableIPaddresses.

z LocalIP:L2TPVPNlocalserverIPaddress.

z PrimaryDNS:PrimaryDNSforVPNconnection.

z AlternateDNS:AlternativeDNSforVPNconnection.

z AuthenticationMethod:Selecttheauthenticationmethod:chaporpap.

pap:PasswordAuthenticateProtocol,PAPworkslikeastandardloginprocedure;ituses

staticusernameandpasswordtoauthenticatetheremotesystem.

chap:ChallengeHandshakeAuthenticationProtocol

CHAPtakesamoresophisticatedandsecureapproachtoauthenticationbycreatinga

uniquechallengephrase(arandomlygeneratedstring)foreachauthentication.

z Debug:TicktoenabledebugforL2TPVPNconnection,debuginfowillbewritteninto

systemlogs.

z IPSec:EnableIPSecencryptionforL2TPVPNserver.

z IPSecLocalIP:CooVoxWANIPwhichcanaccessInternet.

z IPSecPassword:DefineapasswordforIPSecVPNclienttoauthenticate.

Notice:

IftheCooVoxIPPBXsystemisbehindNAT,youneedtoopenports500,4500and1701ontherouter/firewall.



FortheVPNclienttoconnectyou’llneedtocreateaVPNuseraccount.

Click“VPNUserManagement”tabandclick“NewVPNUser”buttontoaddaVPNuseraccount.

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

NowtheL2TPVPNclientcanconnecttotheL2TPVPNserver.

L2TPVPNClient

Forexample,inthebranchofficeyouaregoingtoconnectanotherIPPBXsystemtothehead

officeusingL2TPVPN.

NavigatetothewebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofL2TPto

configureL2TPVPNclient.



z Enable:TicktoenableL2TPVPNclient.

z ServerAddress:L2TPserverpublicIP.

z Username:L2TPVPNusernamegivenbytheVPNserver.

z Password:L2TPVPNuserpasswordgivenbytheVPNserver.

z IPSec:EnableIPSecsupport.

z IPSecLocalIP:CooVoxIPPBXWANIPAddressthatcanaccesstheInternet.

z IPSecPassword:Setaccordingtothepasswordspecifiedontheserver.

z DefaultGateway:AlltrafficgoesthroughtheL2TPVPNconnection.

Notice:

Ifconnectionissuccessfullyestablished,thesystemwilldisplayasfollows:

Status:L2TPclientVPNremoteIPaddress172.16.0.1

L2TPclientVPNlocalIPaddress172.16.0.x(AnIPaddressbetween172.16.0.2and172.16.0.9)

5.3.2PPTPVPN

ThePoint‐to‐PointTunnelingProtocol(PPTP)usesacontrolchanneloverTCPandaGREtunnel

operatingtoencapsulatePPPpackets.Theintendeduseofthisprotocolistoprovidesecurity

levelsandremoteaccesslevelscomparablewithtypicalVPNproducts.

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PPTPVPNServer

ToconfigureyourPPTPServer,navigatetowebmenuNetworkSettings‐>VPNServer.Checkthe

radiobuttonofPPTPtoconfigurePPTPVPNserver.



z Enable:TickthecheckboxtoenablePPTPVPNserver.

z RemoteIP:PPTPVPNremotenetworkIPrange,theremustbe10orlessavailableIP

addressesbetweenstartIPandendIP.

z LocalIP:PPTPVPNlocalserverIPaddress.

z PrimaryDNS:PrimaryDNSforVPNconnection.

z AlternativeDNS:SecondaryDNSforVPNconnection.

z Timeout(sec):SessiontimeoutforPPTPtunnels.

z AuthenticationMethod:Choosemethod/methodsfortheauthenticationoftheVPNclients.

chap:ChallengeHandshakeAuthenticationProtocol

CHAPtakesamoresophisticatedandsecureapproachtoauthenticationbycreatinga

uniquechallengephrase(arandomlygeneratedstring)foreachauthentication.

pap:PasswordAuthenticateProtocolPAPworkslikeastandardloginprocedure;itusesstatic

usernameandpasswordtoauthenticatetheremotesystem.

mschap:MS‐CHAPistheMicrosoftversionoftheChallenge‐HandshakeAuthentication

Protocol.

mschap‐v2:MicrosoftChallengeHandshakeAuthenticationProtocolversion2(MS‐CHAPv2),

thisprovidesstrongersecurityforremoteaccessconnections.

z Enablemppe128:MicrosoftPoint‐to‐PointEncryption(MPPE)encryptsdatainPoint‐to‐Point

Protocol(PPP)‐baseddial‐upconnectionsorPoint‐to‐PointTunnelingProtocol(PPTP)virtual

privatenetwork(VPN)connectionswith128‐bitkey.

z Debug:TicktoenabledebugforPPTPVPNconnection,debuginformationwillbewritten

intosystemlogs.

YouwillneedtocreateaVPNuseraccountforaVPNclienttobeabletoconnecttotheVPN

Server.

Tocreateanaccount,click“VPNUserManagement”tabandclick“NewVPNUser”buttontoadd

aVPNuseraccount.

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

NowthePPTPVPNclientwillbeabletoconnecttothePPTPVPNserver.

Notice:

IftheCooVoxIPPBXsystemisbehindNAT,youwillneedtoopenports1723onthe

router/firewall.

PPTPVPNClient

TocreateyourVPNclientatthebranchofficesite,opentheCooVoxIPPBXwebGUIandnavigate

towebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofPPTPtoconfigurePPTP

VPNclient.



z Enable:TicktoenablePPTPVPNclient.

z Enable40/148‐bitencryptionforMPPE:Ticktoenable40‐bitkey(standard)or128‐bitkey

(strong)MPPEencryptionschemes.

z ServerAddress:PPTPVPNserverpublicIP.

z Username:PPTPVPNusernamegivenbytheVPNserver.

z Password:PPTPVPNuserpasswordgivenbytheVPNserver.

z DefaultGateway:AlltrafficgoesthroughtheL2TPVPNconnection.

Notice:

Ifconnectionissuccessfullyestablishedthesystemwilldisplay:

Status:LocalIPaddress172.16.0.x(AnIPaddressbetween172.16.0.2and172.16.0.9)

RemoteIPaddress172.16.0.1

5.3.3OpenVPN

OpenVPNisanopen‐sourcesoftwareapplicationthatimplementsvirtualprivatenetwork(VPN)

techniquesforcreatingsecurepoint‐to‐pointorsite‐to‐siteconnectionsinroutedorbridged

configurationsandremoteaccessfacilities.ItusesacustomsecurityprotocolthatutilizesSSL/TLS

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forkeyexchange.Itiscapableoftraversingnetworkaddresstranslators(NATs)andfirewalls.It

waswrittenbyJamesYonanandispublishedundertheGNUGeneralPublicLicense(GPL).

OpenVPNallowspeerstoauthenticateeachotherusingapre‐sharedsecretkey,certificates,or

username/password.Whenusedinamulticlient‐serverconfiguration,itallowstheserverto

releaseanauthenticationcertificateforeveryclient,usingsignatureandCertificateauthority.It

usestheOpenSSLencryptionlibraryextensively,aswellastheSSLv3/TLSv1protocol,andcontains

manysecurityandcontrolfeatures.

OpenVPNServer

TocreateyourOpenVPNServer,navigatetowebmenuNetworkSettings‐>VPNServer.Checkthe

radiobuttonofOpenVPNtoconfigureyourOpenVPNserver.



z Enable:TicktoenableOpenVPNserver.

z Stealth:CertaindeeppacketinspectionfirewallsmightnotallowOpenVPNtraffic,stealth

SSLtunnelingcandisguiseyourOpenVPNtrafficundertheHTTPStrafficwhichisoftenseen

asHTTPStrafficbytheDPI.

z Certificate:CertificateisoneoftheclientauthenticationmethodsavailableinOpenVPN.

z Port:OpenVPNserviceport,thedefaultis1194.

z StealthPort:Stealthserviceport,thedefaultis443.

z Protocol:YoucanchooseeitherUDPorTCP.StealthrequiresTCPonlysoifyouhavestealth

enabledthenthisoptionisnotconfigurableandtheServerwilluseTCPbydefault.

z DeviceNode:TUNorTAP;ATAPdeviceisavirtualEthernetadapter,whileaTUNdeviceisa

virtualpoint‐to‐pointIPlink.

z Cipher:Cipher(orcypher)isanalgorithmforperformingencryptionordecryption.

z CompressLzo:LZOisanefficientdatacompressionlibrarywhichissuitablefordata

de‐compressioninreal‐time.

z TLS‐Server:TLSisanexcellentchoiceforauthenticationandkeyexchangemechanismof

OpenVPN.

z RemoteNetwork:OpenVPNremotenetwork.

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z Route:Therouteentriesadjustthelocalroutingtable,tellingitwhichnetworktorouteover

theVPN.

z Client‐to‐Client:Client‐to‐Clientcanenableintercommunicationbetweenclients.

5.3.4IPSecVPN

InternetProtocolSecurity(IPsec)isaprotocolsuiteforsecureInternetProtocol(IP)

communicationsbyauthenticatingandencryptingeachIPpacketofacommunicationsession.

IPSeccanbeconfiguredtooperateintwodifferentmodes,TunnelandTransportmode.Useof

eachmodedependsontherequirementsandimplementationofIPSec.

IPSecVPNServer(Tunnelmode)

TunnelmodeisusedtoencryptalltrafficbetweensecureIPSecGateways,forexampleifyou

havetwoCooVoxIPPBX'sandeachactsasanIPSecGatewayforthehosts/IPphonesbehindit.

TheWANportswillbeusedtoconnectbothCooVoxsystemstoestablishIPSecVPNconnection,

nowallPCsorIPphonesontheLANportscancommunicatewitheachotheronbothsidesviaa

secureIPSectunnel.

NavigatetowebmenuNetworkSettings‐>VPNServer.ChecktheIPSecradiobuttontoconfigure

IPSecVPNserver.



z Enable:TickthecheckboxtoenableIPSecVPNserver.

z Type:DefaultstoTunnelmode.

z IPSecLocalIP:CooVoxWANIP,whichcanbeusedtoconnecttotheclientnetwork.

z IPSecPassword:DefineapasswordforauthenticationoftheIPSecclient.

z IPSecRemoteIP:IPSecVPNclientIP.TheclientusesthisIPtoconnecttoIPSecserver.

z IPSecRemoteNetwork:SpecifytheIPSecVPNclientLANnetworkaddress.

Notice:

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1.IftheCooVoxIPPBXisbehindNAT,port500and4500mustbeopenontherouter/firewall.

2.IftheCooVoxIPPBXisconnectedtotheInternetviaPPPoE,thenIPSecLocalIPneedstobetheIPaddress

assignedbyPPPoE.

3.IPSecVPNservercanconnect3IPSecclients.

IPSecVPNClient(Tunnelmode)

Ontheremotesite,openthewebGUIofanotherCooVoxIPPBXsystemandnavigatetoweb

menutoconfiguretheVPNClientNetworkSettings‐>VPNClient.

OntheVPNClientpagechooseIPSecandtick“Enable”optiontoenableIPSecclient.



z Enable:TickthecheckboxtoenableIPSecclient.

z Type:EnsurethisisthesameastheIPSecserver.

z IPSecLocalIP:WANportIPwhichcanconnecttotheIPSecserver.

z ServerAddress:SpecifytheIPSecserverIP.

z IPSecPassword:SpecifytheIPSecVPNpassworddefinedpreviouslyontheserver.

z IPSecRemoteNetwork:TheIPSecVPNserverLANnetworkaddress.

Notice:

1.Aftersavingtheconfiguration,theclientwilltrytoconnecttotheserverusingthedetailsprovided.

2.Ifconnectionissuccessfullyestablishedthenthesystemwilldisplay“Status:1tunnelhasbeenestablished!!!”

3.Ifconnectionfailsthenthesystemwilldisplay“Status:There’snotunnel!Reconnecting…”

IPSecVPNserver(Transportmode)

IPSecTransportmodeisusedforend‐to‐endcommunications,NATtraversalisnotsupported

withthetransportmode.SoiftwoCooVoxIPPBX'sareconnectedviaIPSectransportmode,IPSec

onlyencryptsthecommunicationserviceports,unlikeTunnelmodewhichencryptsthewhole

LANsubnet.

NavigatetowebmenuNetworkSettings‐>VPNServer.ChecktheIPSecradiobutton.

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

z Enable:TickthecheckboxtoenableIPSecVPNserver.

z Type:SelectTransportmode.

z IPSecLocalIP:CooVoxIPPBXWANIP.(ThisisthesameasconfiguringinTunnelmode)

z IPSecPassword:DefineapasswordforauthenticationoftheIPSecclient.

IPSecVPNClient(Transportmode)

Ontheremotesite,opentheclientIPPBXwebGUIandnavigatetowebmenuNetwork

Settings‐>VPNClient.ChecktheradiobuttonofIPSec.



z Enable:TickthecheckboxtoenableIPSecVPNclient.

z Type:EnsurethisisthesameastheIPSecVPNserver.

z IPSecLocalIP:CooVoxIPPBXWANIPwhichcanconnecttotheIPSecserver.

z ServerAddress:IPSecVPNserverIP.

z IPSecPassword:SpecifytheIPSecVPNpassworddefinedpreviouslyontheserver.

Notice:

Ifasuccessfulconnectionisestablished,thenthesystemwilldisplay“Status:2tunnelshavebeenestablished!!!”.

BecausetheCooVoxIPPBXsystemencryptsallserviceportsoverUDPandTCPprotocols,thismeanstherewillbe2

tunnelsestablished.

5.3.5N2NVPNClient

N2NisanopensourceLayer2overLayer3VPNapplicationwhichutilizesapeer‐to‐peer

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architecturefornetworkmembershipandrouting.

OnCooVoxIPPBXsystemwesupportN2NVPNclient,toconfiguretheN2NVPNclient,please

navigatetowebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofN2NVPNand

configuretheclientinfo.



z Enable:TickthischeckboxtoenableN2NVPNclient.

z ServerAddress:N2Nserver(supernode)IPaddress.

z Port:N2Nserviceportnumber.Thisis82bydefault.

z LocalIP:VPNlocalIP.

z SubnetMask:NetmaskoftheVPNnetwork.

z LocalPort:N2Nlocalserviceport.

z Username/Password:UsedfortheN2Nservertoauthorizetheconnection.



5.4DHCPServer

DHCP(DynamicHostConfigurationProtocol)isastandardizednetworkprotocolusedonInternet

Protocol(IP)networksfordynamicallydistributingnetworkconfigurationparameters,suchasIP

addressesforinterfacesandservices.

WithDHCP,computers/IPphonesrequestIPaddressesandnetworkingparametersautomatically

fromCooVoxIPPBXWAN/LANportwhichsavesadministratorsalotoftimewhencomparedwith

havingtoconfigurethesesettingsmanually.

5.4.1DHCPService

NavigatetowebmenuNetworkSettings‐>DHCPServer.

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

z Enable:EnableDHCPservice.

z Interface:ChoosethenetworkporttoimplementDHCPservice.

z StartIP,EndIP:SpecifytheDHCPIPaddresspool.

z SubnetMask:Netmasktobeassignedtoclientdevices.

z Gateway:Gatewayaddresstobeassignedtoclientdevices.

z PrimaryDNS:DNStobeassignedtoclientdevices.

z LeaseTime(min):DurationforDHCPservertoleaseanaddresstoanewdevice.Whenthe

leaseexpires,theDHCPservermightassigntheIPaddresstoadifferentdevice.Default

valueis1440minutes.

z TFTPServer:InputtheTFTPserveraddressifrequiredwhichmaybeusedtoautoprovision

yourIPphones.

5.4.2DHCPClientList

NavigatetoNetworkSettings‐>DHCPServer‐>DHCPClientListandyouwillseealistofalldevices

receivingtheirIPaddressfromtheCooVoxIPPBXsystem.



5.4.3StaticMac

StaticMACisausefulfeaturewhichensurestheDHCPserviceonCooVoxIPPBXalwaysassigns

thesameIPaddresstoaspecificcomputerorIPphoneonyourLAN.Tobemorespecific,the

DHCPserviceassignsthisstaticIPtoauniqueMACaddressassignedtoeachNIConyourLAN.

TocreateastaticMac,navigatetowebmenuNetworkSettings‐>DHCPServer‐>StaticMAC.Click

“NewStaticMAC”toaddarecordtotheCooVoxIPPBXsystem.

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

Inthisexample,theIPaddress192.168.1.123willalwaysbeassignedtothedevicewithMAC

address6E:72:C3:D4:E5:F6,leasetimewillnotapplytothisIPAddress.



5.5DDNS

UnlikeDNSthatonlyworkswithstaticIPaddresses,DDNS(DynamicDomainNameServer)is

designedtoalsosupportdynamicIPaddresses,suchasthoseassignedbyaDHCPserver.

Built‐inDDNSfeatureonCooVoxIPPBXsystemonlyrequiresyoutosignupwithaDynamicDNS

provider,thenwiththedomainnametheyprovidewhichmapsyourIPaddressontheInternet,

youcanaccessCooVoxIPPBXandalsootherserviceswithinyourLANviathedomainname

withoutneedingtoknowyourDynamicpublicIPAddress.

AftersettingDDNS,CooVoxIPPBXphoneservicescanbeaccessedfromremotesiteviathe

domainnamewhichyourDDNSprovidersuppliedyou.Alsoremotemanagementispossible,

evenwithoutastaticpublicIP.

CooVoxIPPBXsystemsupportsthefollowingDDNSserviceproviders:

z http://dyn.com/

z http://www.noip.com/

z http://www.zoneedit.com/

z http://www.oray.com/

z http://www.3322.net

z http://freedns.afraid.org/

SignuptooneoftheseDDNSserviceproviders’websiteandsubscribeadynamicdomainname.

Onceyouhaveyouraccountdetails,navigatetowebmenuNetworkSettings‐>DDNSSettings.



z Enable:TicktoenableDDNSservice.

z DDNSServer:SelecttheDDNSserviceproviderwhichyouhavesubscribedto.

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z Username:Usernameyousubscribedtotheserviceprovider.

z Password:Passwordyouusedtosignuptotheserviceprovider.

z Domain:Yourdomainname.

Aftercompletingtheabove,pleaseconfigureportforwardingonyourrouter/firewall,thenyou’ll

beabletoremoteaccessCooVoxIPPBXservicesfromtheinternetusingthisdynamicdomain.For

example,youcanportforwardportnumber9999andthenyoucanaccesstheCooVoxIPPBXweb

interfaceusingtheURL:http://zycootech.dyndns.org:9999.



5.6SNMPv2

SimpleNetworkManagementProtocol(SNMP)isanInternet‐standardprotocolthatiswidely

usedinnetworkmanagementsystemstomonitornetwork‐attacheddevicesforconditions

(Alerts)thatwarrantadministrativeattention.



Withtheaboveconfigurations,thenetwork192.168.1.0canreadandwrite(modify)thesystem

configurationsthroughthewebinterface,whilethenetwork192.168.10.0canonlyreadbut

cannotmodifyanything.



5.7TR069

TR069(TechnicalReport069)isaBroadbandForum(formerlyknownasDSLForum)technical

specificationentitledCPEWANManagementProtocol(CWMP).Itdefinesanapplicationlayer

protocolforremotemanagementofend‐userdevices.

ToconfigureTR069,navigatetowebmenuNetworkSettings‐>TR069.

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

z Enable:EnableTR069service

z CPEtoACSURL:InputURLtovisitACS,whichisusedbyPBXtoconnectACSviaCPEWAN

managementprotocol(CWMP)

z ACSAuthenticationMode:SelectACSAuthenticationMode:NONE/BASIC/DIGEST

z ACSUsername:WhenthePBXsendsarequesttoACS,ACSwillprovide

usernametotheauthorizedPBX.

z ACSPassword:WhenthePBXsendsarequesttoACS,ACSwillprovidepasswordtothe

authorizedPBX.

z CPEInformInterval(sec):IntervalforCPEtoconnectACS.

z ACStoCPEURL:InputURLtovisitCPE.Format:http://IP:port(7547).



5.8Troubleshooting

Wehaveincludedtwotoolsfortroubleshootingnetworkproblemsandtheyallowyoutocheck

thenetworkreachability,pingandtraceroute.Withthesetoolsyou'llgetanoutsideviewofyour

networkresponsetimeandnetworktopology,whichallowsyoutotrackdownpossibleerrors

moreeasily.

5.8.1Ping

Thepingcommandisaverycommonmethodfortroubleshootingtheaccessibilityofdevices.It

usesaseriesofInternetControlMessageProtocol(ICMP)Echomessagestodetermine:

z Whetheraremotehostisactiveorinactive.

z Theround‐tripdelayincommunicatingwiththehost.

z Packetloss.

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

FirstspecifythedomainorIPofthehostyouwanttocontactandthendefinehowmanypackets

aretobesent,finallyclickthe“Run”buttonandthecommandbeginstoprocess.Youwillreceive

resultsoutputfromthesystemindicatingthereachabilityofthedestination.

5.8.2Traceroute

Thetraceroutecommandisusedtodiscovertheroutesthatpacketsactuallytakewhentraveling

totheirdestination.

Click“Traceroute”tabandspecifythedomainorIPaddressthatyouwanttolookupandthen

clickthe“Run”buttontostarttheprocess.



Aftertheprocesshascompetedthesystemwillnotifyyouthat“TraceComplete”andyoucan

viewwhichroutesthepacketshavetakenbeforereachingtheirfinaldestination.

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6.Reports

6.1RegisterStatus

OntheregisterstatuspageyouareabletochecktheextensionandSIP/IAX2trunkstatus

intuitively.YoucanviewfromwhichIPanextensionisregisteredandyoucanalsoseethe

connectionstate,forexamplehowmuchdelaythereisbetweentheIPPBXsystemandtheend

point.

6.1.1SIPUserStatus

NavigatetowebmenuReport‐>RegisterStatus‐>SIPUserStatus.



HereonthispageyoucanseetheSIP/IAX2extensions,webextensionsandalsotheregister

statusoftrunkusers.Onlyatrunkthatisconfiguredaspeermodewillbelistedhere.

StatusandDescription

z Registered:Registrationsuccess.

z Unregistered:Registrationfailureorunapplied.

z Unreachable:Networkissue.

z Timeout:Registerrequesttimeout.

6.1.2IAX2UserStatus

ToviewIAX2userstatus,navigatetowebmenuReport‐>RegisterStatus‐>IAX2UsersStatus.

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

StatusandDescription

z Registered:Registrationsuccess.

z Unregistered:Registrationfailureorunapplied.

z Unreachable:Networkissue.

z Timeout:Registerrequesttimeout.

6.1.3SIPTrunkStatus

ToviewSIPtrunkstatus,navigatetowebmenuReport‐>RegisterStatus‐>SIPTrunkStatus.



HereyoucanseeallyouroutboundSIPtrunks’status.

StatusandDescription

z Registered:Successfullyregisteredtotheserviceproviderandreadyforphonecalls.

z RequestSent:Inthisstatus,it’smostprobablethatthenetworkistotallyunreachabletothe

SIPserver.PleasemakesurenetworksettingontheIPPBXsystemarecorrect.

z WaitingforAuthentication:If“WaitingforAuthentication”thenmostprobablytheregister

requesthasalreadybeenreceivedbytheserversidebutcannotauthenticatetheregister

requestduetoincorrectcredentials.Pleasedoublecheckyourcredentials.

z Failed:Aftertryingtoregisterwithinacertaintimeperiodwithoutsuccess,youget“Failed”

onthetrunkstatus.

6.1.4IAX2TrunkStatus

ToviewIAX2trunkstatus,navigatetowebmenuReport‐>RegisterStatus‐>IAX2TrunkStatus.



HereyoucanseeallofyouroutboundIAX2trunks’status.

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StatusandDescription

z Registered:Successfullyregisteredtotheserviceproviderandreadyforphonecalls.

z RequestSent:Ifinthisstatus,it’smostprobablethatthenetworkistotallyunreachableto

theserviceprovider.PleasemakesurenetworksettingontheIPPBXsystemarecorrect.

z WaitingforAuthentication:If“WaitingforAuthentication”thenmostprobablytheregister

requesthasalreadybeenreceivedbytheserversidebutcannotauthenticatetheregister

requestduetoincorrectcredentials.Pleasedoublecheckthecredentialsagain.

z Failed:Afterunsuccessfullytryingtoregisterwithinacertaintimeperiod,youwillsee

“Failed”onthetrunkstatus.

6.2FAXList

NavigatetowebmenuReport‐>FAXList.YoucansearchanyfaxreceivedbytheIPPBXsystem.



Inthe“StartDate”and“EndDate”fieldsspecifyatimeduration,andclick“Filter”andyou’llbe

abletoviewallfaxesreceivedduringthistimeperiod.Ifyouspecifieda“CallerID”or

“DestinationID”inthe“Field”blankthenyoucangetthefaxsent/receivebyaspecificnumberin

thistimeperiod.

FaxescanbedownloadedtoyourPCharddrivebyclickingthebutton.



6.3RecordList

6.3.1CallRecording

OnthewebpageReport‐>RecordList.Youareabletosearchallrecordedcallconversationsifyou

haveconfiguredtheextensiontobealwaysrecorded.

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

z Extension:Selectanextensionnumbertosearchtherecordingsofthisextension.

z Delete:Deleteallrecordingsfromtheselectedextensionnumber.

z Field:FiltertherecordingsbyspecifyingcallerIDordestinationID.Forexample,ifyouselect

“CallerID”andspecifynumber401,youwillgetbacktherecordingsofthecallsmadeby

extension401;ifyouselect“DestinationID”andspecifynumber401,yougetbackthe

recordingsofthecallswhichcalledextension401.

z StartDate/EndDate:Searchrecordingsmadeduringthistimeperiod.

z DeleteSelected:Deletetheselectrecordingitems.

z CallerID:CallerIDofthisrecordedcall.

z DestinationID:Thenumberthatwascalled.

z Date:Exacttimewhenthiscallrecordingbegan.

z Duration(sec):Durationoftherecording.

z Options:Playback,deleteanddownloadoptionsfortherecordedfiles.

z Play:Youcanplaybacktherecordingsdirectlyonthewebpageorplaybackonaspecific

phone.

6.3.2Conference

AllrecordedconferencescanbefoundhereonReport‐>RecordList‐>Conferencepage.



z StartDate/EndDate:Specifyatimedurationtosearchtherecordedconferences.

z DeleteSelected:Deletetheselectedsearchedresults.

z DeleteAll:Deleteallsearchedresults.

z ConferenceRoom:Thenumberoftherecordedconference.

z Date:Exacttimewhentheconferencebegan.

z Options:Playback,deleteordownloadtherecordingfile.

z Play:Playbacktherecordingsdirectlyonthewebpageorplaybackonaspecificphone.

z Delete:Deletetherecordedaudiofile.

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6.3.3OneTouchRecording

Callrecordingsrecordedbyonetouchrecordingfeaturecode*1andcanbefoundonReport‐>

RecordList‐>OneTouchRecordingpage.



z Extension:Extensionsthatusedonetouchrecordingtorecordcallswillbelistedhere.

z Delete:Deleteallrecordingsfortheselectedextensionnumber.

z StartDate/EndDate:Searchtherecordingsduringthistimeperiod.

z DeleteSelected:Deletetheselectrecordingitems.

z CallerID:CallerIDofthisrecordedcall.

z DestinationID:Thenumberthecallercalled.

z Date:Theexacttimewhenthiscallbegan.

z Play:Playback,deleteanddownloadoptionsoftherecordingfiles.

z Delete:Deletetherecordedaudiofile.

6.3.4CallRecordingPlayback

OnCooVoxIPPBXsystem,therearetwowaystoplaybackrecordings.

z Playbackonthewebinterface

z Playbackonaspecificphone

Byclickingthe“Play”buttononacallrecordingfileyou’llseeadialogboxlikebelow:



With“Type1”, youcanclickthebuttonyoucanplaybacktherecordingdirectlyontheweb

interface.

With“Type2”, youcanspecifyanextensionnumberandclickon“Play”andthentheextension

willringandyoucanpickupthecallandtherecordingwillplayonthephone.

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

6.4CallLogs

CalllogsarealsoknownasCDR(CallDetailedRecords),onthecalllogspageyoucancheck

recordsforanycallthatwentthroughtheIPPBXsystem.

NavigatetowebmenuReport‐>CallLogsandbyspecifyingthetimedurationand/orCaller

ID/DestinationID/Accountyoucanfindthecallrecordsthatyourequire.



z StartDate/EndDate:Definethesearchingtimeperiodby“StartDate”and“EndDate”.

z Field:Searchcriteria.

CallerID:Searchbythecallernumber.

DestinationID:Searchbythecallednumber.

AccountCode:Searchwithinthepincodewhichwasusedforoutbounddialing.

z Download:Downloadthesearchresults.

z Delete:Deletethesearchresults.

z CallStart:Theexacttimewhenthiscallbegan.

z CallerID:Thenumberofthecaller.(Byclickingonthenumberyoucanaddthisnumberto

theIPPBXsystemphonebook.)

z DestinationID:Thenumberwhichhasbeencalled.(Byclickingonthenumberyoucanadd

thisnumbertotheIPPBXsystemphonebook.)

z AccountCode:Thepincodethatwasusedforoutbounddialing.

z Duration:Thedurationofthisphonecall.

z Disposition:Howthecallshavebeenhandled.Eitheranswered,noanswerorfailed.



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6.5SystemLogs

TheselogsareIPPBXjournalswhichstoreallsystemactivities.Theycanbeusedfordebug

purposeifthesystemisrunningintoexception.Pleasedonotenabletheselogsifthesystemis

functioningproperlyasdebuginformationcreateslargelogfileswhichconsumespaceandalso

utilizesystemresources.

IntheCooVoxIPPBXsystem,thereare4kindsoflogfiles.

z SystemLog:SystemLogsstoreallsystemevents.

z PBXLog:PBXLogsstoreallAsteriskevents.

z PBXDebugLog:Asteriskdebuglogs.

z AccessLog:WebandSSHaccesslogs.

ToenabletheselogsfortheIPPBXsystem,pleasenavigatetowebmenuReport‐>SystemLogs.

Andenablethelogsbytickingthecorrespondingcheckboxes.



Aftercheckingthecheckboxespleaseclick“Save”andthelogfileswillbegenerated.



Eachdaytherewillbeanewlogfilegeneratedforeachofthelogtypes.Enablethemonlyifyou

arefamiliarwiththeselogsfortroubleshootingpurposes.

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7.Security

7.1Firewall

CooVoxIPPBXsystemhasbeenpreconfiguredwithabuilt‐infirewallwhichpreventsyourIP

phonesystemfromunauthorizedaccess,phonecallsandcertainotherattacks.

Tomanagethefirewall,navigatetowebmenuSecurity‐>Firewall.

General



z EnableFirewall:Bydefault,thefirewallisenabled.Youmaydisablethebuilt‐infirewallby

unchecking“EnableFirewall”checkbox.OnlyconsiderdisablingyourfirewallifyourCooVox

IPPBXisbehindarouter/firewallwithoutanyportforwardingfromtheInternet.

z DisablePing:Ignorepingrequest.Ifenabled,youcannotpingtheIPPBXsystem.

z DropAll:DropallpacketssenttotheIPPBXsystem,thiswillcauseCooVoxIPPBXsystemto

blockallcommunicationwiththeoutsideworld.Becauseofthis,thesystemwillpromptto

addatleastonegrantruleonport22(SSH)or9999(Web)tomakesuretheIPPBXsystemis

nottotallyunreachable.



Therule/rulescanbecreatedinthe“CommonRules”section.

CommonRules

InCommonRulessection,youcanconfigurethefirewalltograntordenyanIPaddressora

networkfromcommunicatingwiththeIPPBXsystem.Eventheserviceportnumbercanbe

specifiedsoitcangrantordenyaspecificIPornetworktoaccessaspecificservice.

Byclicking“AddRule”buttonyoucanaddacustomruleforrejectingoracceptinganIPaddress

ornetworkaddress.

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

z Name:Anameforthisrule.

z Description:Optional,youmaydescribewhythisrulehasbeencreated.

z Protocol:Transmissionprotocol,UDP,TCPorUDPwithTCP.

z Port:Serviceportnumber.

z IP:CanbeanIPaddressoranetworkaddress.

z MAC:ActiontobetakenaccordingtotheMacaddressofadeviceinsteadofitsIPAddress.

ThisonlyworkswithdeviceswithinthesamelocalnetworkbecauseMacaddressarenot

routable.

z Action:Select“Drop”toblockand“Accept”togrant.



AutoDefense

CooVoxIPPBXsystemusesFail2Bantoperformintrusiondetection,iptablesisusedforblocking

anyattackattempts.

Fail2BanisanintrusionpreventionframeworkwritteninthePythonprogramminglanguage.It

worksbyreadingAsterisklogsandsomeotherlogsintheIPPBXsystem,andusesiptablesprofiles

toblockbrute‐forceattempts.

IntheAutoDefensesectionyoucandefinesomecustomrulestohelptheIPPBXsystem

determinebrute‐forceattempts.



Click“AddRule”buttontoaddanewcustomrule.

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

Inthisexample,itwillblockanIPAddressthatsendsmorethan10packetstotheport9999

within30seconds,thisrulewillpreventbrute‐forceattemptsonthewebGUIlogin.

RejectedIP

AnyIPaddressthatisbannedwillbeshowninthetableof“RejectedIP”.Thetablewillshowthe

IPaddressofthebannedhost,aswellaswhatkindofserviceintrusionwasdetected.



IfahostappearsincorrectlyinthelistofrejectedIP,youcanclickonthe"Delete"buttonto

removeitfromthelist.



7.2Service

NavigatetowebmenuSecurity‐>Service.



Aswecanseehereonthispage,youareabletoconfiguretheSSHandHTTPSservices.

z EnableSSH:WiththisoptionyoucanenableordisableSSHaccesstotheIPPBXsystem.It’s

disabled(unchecked)bydefault.

z Port:Bydefault,SSHserviceportnumberis22,youcanchangeittoanyotheravailableport

number.

z RemoteSSHAdministration:Ifthisoptionischecked,remoteSSHaccesswillbeenabled.

z HTTPSPort:WebGUIserviceportnumber,thedefaultis9999andyoucanchangethisto

anyotherportnumberifrequired.

z RemoteHTTPSAdministration:Ifthisoptionischeckedthenremotewebaccesswillbe

enabled.

Notice:

IfyouwanttoremoteaccesstoSSHandwebGUIoftheIPPBXsystem,youcanforwardthecorrespondingports

onyourrouter.Beforedoingthispleaseensureyouhavesetstrongpasswordsforrootuserandwebadminuser.

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7.3AllowedAddress

AllowedaddressallowsyoutoaddIPaddressesandnetworkaddressestotheIPPBXsystemasa

whitelist.TheIPsinthewhitelistwillalwaysbetreatedastrustedIP’sandwillnotbefilteredby

thefirewallrules.

NavigatetowebmenuSecurity‐>AllowedAddress.Click“AddNewIP”buttonandyoucanadda

trustedIPornetworktothesystemIPwhitelist.



z Description:Anameforthisentry.

z Protocol:SelectprotocolsthisIP/networkcanaccess.

z AllowedIP:IPaddressornetworktobetrusted.

z SubnetMask:NetmaskforthisIPornetwork.

z Availability:Choose“Yes”toactivatethisentry,choose“No”todeactivate.

Settings



TheseoptionsareactuallyforFail2Ban,the“MaxRetry”limitstheauthenticationattempts.“Find

Time”definesthetimedurationfromthefirstattempttothelastattemptwhichreachesthe

“MaxRetry”limitation.“BanTime”isthetimeinsecondstheIPPBXsystemwillblocktheIP

whichexceedsmaxretry.

Thesesettingsdon’ttakeeffectonanyallowedaddresses.

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8.SystemAdvanced

8.1TimeSettings

SystemtimeisveryimportantfortheIPPBXsystem,especiallyiftheCooVoxIPPBXsystem

handlesinboundphonecallsusingtimerules,thenonlyifthesystemtimeiscorrectwillcallsbe

handledproperly.Also,calllogsanddebuglogsrecordedtothesystemeventsusesystemtime.

CooVoxIPPBXsystemsupportsNTP(NetworkTimeProtocol)andmanualtimeset.

8.1.1NTP

NavigatetowebmenuSystem‐>TimeSettings.

Bydefault,CooVoxIPPBXsystemuseNTPtoobtaintimefromInternettimeservers.Toconfigure,

simplyinformtheIPPBXsystemwheretofindtheserverbyspecifyingitsdomainorIPaddress.

Also,pleaseremembertoselectthecorrecttimezone.



Oncecomplete,click“Sync”buttonandtheIPPBXsystemwillattempttosynchronizethecurrent

timefromtheInternet.Itmighttakeawhiledependingonyournetworkconditions.

Aftertheprocessiscomplete,you’llreceiveanoticesayingeither“SyncFailed!”or“Sync

Success!”.Iffailed,thenpleasecheckiftheIPPBXcanaccesstheInternetorpleasechangeto

anotherNTPserverandtryagain.

8.1.2ManualTimeSet

IfyouwanttomanuallysetthetimefortheIPPBXsystemorforsomespecialreasontheIPPBX

cannotaccesstheInternet.Youcanchoosetomanuallysetthesystemtimebychecking“Manual

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TimeSet”radiobutton.



Therearetwowaystomanuallysetatimeonthesystem.

1.Manuallyinputthetimeanddateinfoandclick“Save”.

2.SynchronizetheIPPBXsystemtimewithyourPCtimebyclicking“Sync”buttonandthenclick

on“Save”button.

Once“Save”isclickedthetimeismanuallywrittenorsynchronizedfromthePCandwillbe

storedintothehardwareclockchipontheIPPBXmotherboard.



8.2DataStorage

Datastorageallowsyoutouploadyourrecordingfiles,logfilesandvoicemailmessagestoan

externalUSBstoragepluggedtotheCooVoxIPPBXUSBinterfaceoruploaddirecttoanFTPserver

throughtheEthernet.

8.2.1USBDataStorage

PlugtheUSBstoragetotheUSBinterfaceofCooVoxIPPBX.NavigatetowebmenuSystem‐>Data

Storage.Checkthecheckboxof“Enable”toenableexternaldatastorage.Inthe“Mode”field

chooseUSB.Sethowmanydaystouploadonceandwhattimeduringthedaytoupload.Youalso

havemandatoryuploadoptionswhentheSDcardspaceisoccupiedover40%,50%,60%or70%.

Thefileswhichcanbeuploadedarecallrecordings,voicemailsandcalllogs.

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

Afterconfiguringthesesettingsclick“Save”andyou’llseethestatus“SuccessfullyconnecttoUSB

storagedevice.”Youcanclick“UploadNow”toperformadatauploadinstantly.

Clickonthe“DataStorageLog”tabandyou’llseethelogsofeachautomaticdatauploadingas

below.



8.2.2FTPDataStorage

UtilizingyourexistingFTPserver,youcanconfiguretheCooVoxIPPBXtouploadcallrecordings,

voicemailsandcalllogfilestoyourFTPserver.Ifyoudon’thaveoneyoucanevenuseyour

WindowsPCtosetupanFTPserverfortheIPPBXsystemtoconnectto.Youmusthoweverensure

thatyourPCisalwaysturnedonoratleastavailableatthetimeswhenyourIPPBXisgoingto

uploadfiles.

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

Aftereachuploadyou’llhaveanewfoldercreatedonyourFTPserverdirectorynamedbythe

dateandtimeofthisupload.



Notice:

Aftereachupload,withtheexceptionofcalllogs(Master.csvinsidecdr‐customfolder)allotherfileswillbe

removedfromtheIPPBXsystem,includingcallrecordings(filesinsidemonitorfolder)andvoicemessages(files

insidevoicemailfolder).Soaftereachuploadyouwillonlyhavenewlygeneratedaudiofiles.

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

8.3Management

NavigatetowebmenuSystem‐>Management.

8.3.1ChangePassword

Inthe“ChangePassword”section,youareabletochangeadminpassword,alsoadminusername

canbechangedbyaddingextralettersfollowingnamestring“admin”.



Oncecomplete,click“Apply”andyou’llbeautomaticallyloggedoutandredirectedtothelogin

page,nowyouareabletologinwiththenewusernameandpassword.

8.3.2SetSystemVoicePrompts

Whataresystemvoiceprompts?

SystemvoicepromptsguidecallersonforexamplehowtoplaceacallorhowtousetheIPPBX

systemfunctionality.Oneexampleiswhilecheckingvoicemailthesystemvoicepromptsinforms

theusertoentervoicemailpasswordandinanotherexampleifyoucallsomeoneandtheydon’t

answerthenthesystemvoicewillaskthatyoushouldleaveamessage.

Inthe“SetLanguage”sectionyoucandecideinwhichlanguagethesystemusesforthecallers.



Atthistime,CooVoxIPPBXsystem(firmwareversion2.1.2)supports22differentlanguagesasthe

systemvoiceprompts.TheyareEnglish,English(Australia),Chinese,French,French(Canada),

Spanish,Spanish(Mexico),Portuguese,Portuguese(Brazil),Italian,Persian,Arabic,Turkish,Thai,

Russian,Polish,Dutch,Korea,Hungary,Vietnamese,Hebrew,GreekandGermany.

Theitemswith*meanstheselanguagesalreadyexistonthesystemwhileotherscanbe

downloadedherebyclickingthe“Download”button.

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8.4Backup

8.4.1TakeaBackup

TakingabackuponCooVoxIPPBXsystemisthesameaswhenyoucreatearecoverypointon

yourWindowssystem.ByrestoringthebackupyoucanrecovertheCooVoxIPPBXsystem

configurationstothetimepointwhenitwasstillfunctioningwell.

NormallythefirstbackupshouldbetakenwhenyouhavefinishedconfiguringtheIPPBXtowork

fortheveryfirsttime.Also,whenyouhaveappliednewchangestoyourconfigurationisalwaysa

goodtimetotakeanotherbackup.

NavigatetowebmenuSystem‐>Backup.Click“TakeaBackup”buttontocreateabackupfile

whichwillcontainallcurrentsystemconfigurations.



Oncecomplete,youwillseethebackupfilelistedonthispage.Thefileisstoredinthefilesystem.

Atanytime,byclicking“Restore”buttonyoucanrestoreyourconfigurations.Byclicking“Delete”

buttonyoucandeletethisbackup.Youcanalsodownloadthebackuptoyourcomputerharddisk

drivebyclickingthebutton.

Notice:

1. Ifyouaredownloadingthebackuptoyourcomputerharddrive,pleasekeepthisfileconfidential,

becausethisfilecontainswebadminpassword,userextensionpasswordandmanyothersensitive

informationwhichmaycompromiseyourIPPBXsystem.

2. ThebackupfromCooVoxV2CANONLYworkonCooVoxV2device;backupfromCooVoxV1CANONLY

workonV1deviceeither.Ifanyoppositebackup,itwillcausethesystemtobedead.

8.4.2UploadBackupFile

Clickon“UploadBackupFile”tabandyouareabletouploadabackupfilefromyourcomputer

harddrive.



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

Notice:

IfyouareuploadingabackupfromanotherIPPBXsystem,pleaseensuretheyhavethesamehardware

configurations.ItisnotrecommendedtouploadbackupfilestodifferentIPPBXsystems,unlessyouarepretty

comprehensivewithZYCOOIPPBXsystems.



8.5Reset&Reboot

NavigatetowebmenuSystem‐>Reset&Reboot.



Asyoucanseehereonthispage,youareabletoresetandreboottheIPPBXsystemdirectlyvia

webGUI.

8.5.1Reset

Byclicking“FactoryDefaults”buttonyoucanresetallconfigurationsfortheIPPBXsystem.In

additiontotheconfigurationstobereset,recordingfiles,voicemailmessagesandcalllogswill

alsobeerased.Sopleaseensureyouhavebackedupthefilesyouneedbeforeresetting.

Thewholeresettingprocesswillbecompletedin2minutes.Ifyouhavechosentoresetnetwork

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settingsalso,thenyouneedtologinwiththedefaultURLhttps://192.168.1.100:9999.Username

andpasswordwillallberesettoadmin.

8.5.2Reboot

Byclicking“Reboot”youcanrestarttheIPPBXsystem,thewholeprocesswillbecompletedin2

minutes.



8.6Upgrade

ZYCOOwillupdatetheIPPBXfirmwareatregularintervalsfornewfeaturesandbugfixes.Youcan

visitourofficialwebsitewww.zycoo.comtochecktheupdatesforyourIPPBXsystem.

Thedownloadedfirmwarepackageshouldbein.raror.zipformat,pleaseextractthepackage

firstandupgradewiththeuImage‐md5.xxxfiletoupgradeyourIPPBXsystem.

NavigatetowebmenuSystem‐>Upgrade.Youcanseetherearetwomethodsyoucanupgrade

theIPPBXfirmware,theyarewebupgradeandTFTPupgrade.

8.6.1WebUpgrade



Check“WEBUpgrade”radiobuttonandclick“Browse”buttontolocatethenewfirmwareinyour

PCharddrive.Click“Upload”andyouwillbeaskedtoconfirmarestartoftheIPPBXsystemto

completetheupgradeprocess.Youcanclick“Yes”tocontinueupgrading.

Notice:

The“RestoreDefaultSet”optionisusedtoresettheIPPBXsystemconfigurationswhileupgrading,Youdon’thave

toenablethisoptiontoresettheIPPBXsystemandonlydosoifyoudowishtoresettodefaultsettingsasitwill

resetallsystemconfigurationsincludingthenetworkprofiles.

8.6.2TFTPUpgrade

Ifyoudon’thaveaTFTPserver,youcanGoogletftpd32anddownloadthisapplicationtosetupa

lightweightTFTPserveronyourWindows.

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

Pleaseclick“Browse”ontheTFTPapplicationwindowtolocatethenewfirmware.Inthe“Server

Interface”dropdownlistisalistofyourPCnetworkinterfaces.Pleaseselectacorrectinterface(in

thesamenetwork)whichcanaccesstheIPPBXsystem.

OntheIPPBXwebGUIpleasecheckthe“TFTPUpgrade”radiobutton,andspecifytheexact

firmwarefilenameinthe“EnterThePackageName”blank,andinthe“TFTPServerIPaddress”

blankpleasespecifytheIPaddressdisplayedontheTFTPapplicationwindow.



PleasedoublecheckthefilenameandTFTPserverIPaddressthenclick“Apply”youwillbeable

toupgradethefirmwarejustlikewebupgrade.

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

8.7Addons

AddonsforCooVoxIPPBXsystemareusedtoenhancetheexperienceoftheIPPBXsystem

features.FornowwesupportCooBill(billing)andCooCall(ZYCOOsoftphoneAPP)addons.

8.7.1CooBill

CooBillisabillingsystemdevelopedbyZYCOOEuropeandisdesignedtointegratewithour

CooVoxSeriesIPPhoneSystems.Itsprimarypurposeistoaidenterprisesinmanagingtheir

telecommunicationbillingprocess,andallowsthemtoaccessadetailedaccountlistofdailycalls

ortoproducebillsforcustomers.OnceintegrationwithCooVoxIPPhoneSystemsiscomplete,

CooBillcanbeusedtocheckbillingforeachextension,rechargeforaselectedextension,etc.

PrepayandPostpayareavailableforflexiblepaymenttypeoptions.

Firstyou’llneedtodownloadCooBillclientandinstallitonyourWindowssystem.Thedownload

linksforbothWindows32bitand64bitversionsareavailableat:

http://zycoo.com/html/CooBill.html

CooBillclientcanbeinstalledonWindowsVista,Windows7andWindows8,butWindowsXPis

notcompatible.

OntheIPPBXsystemyoufirstneedtoenableCooBilladdonservice.Navigatetowebmenu

System‐>Addons.



Tick“BillingEnable”checkbox,andclick“Save”andyou’llbeabletodownloadthelicensesource

file,pleasesendthisfiletoZYCOOsalesorsendtoZYCOOdistributortoapplylicenseforCooBill

billingsystem.



Clickthe“Download”buttonandyoucandownloadthelicensesourcefile.Afteryouhave

receivedthelicensefilefromZYCOOyoucanuploadithere.Onceuploadhascompletedyour

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billingsystemisactivated.

ForconfiguringtheCooBillclientonyourWindowssystempleaserefertothelinkbelow:

http://www.zycoo.com/files/upload/CooBill_Installation_Guide&Manual.pdf

Notice:

BeforeyourequestyourlicensefilefromZYCOOanduploadittoyourIPPBXsystemtoactivatebillingaddon,

pleasedisablebillingfeaturetemporarily.BecausewithoutconfiguringvalidraterulesonCooBillclienttheIPPBX

systemisunabletomakeoutboundphonecalls.

8.7.2CooCall

CooCallisafreesoftphoneAPPforAndroidandiOSplatformswhichcanbeintegratedwith

ZYCOOIPPBXsystems.Youcanbringyourextensionwithyouanywherethere’sanInternet

connection.

CooCallprovidesnotonlybasicsoftphoneAPPfunctionalitiessuchascalltransfer,callholdand

3‐wayconferencecallbutcanalsoachievesomefeaturesothersoftphoneAPPscannotdoby

integratingwithZYCOOCooVoxIPPBXsystem.Forexample,BLF,callrecordingretrievaland

playback,voicemailretrieveandplayback,phonebookintegrationwithIPPBXsystem,etc.

YoucandownloadandinstallCooCallfromyourmobilephoneAPPstorebysearchingkeyword

“CooCall”.Oryoucanvisitourwebpagehttp://www.zycoo.com/html/CooCall.htmlandscanthe

QRcodeatthebottomofthispagetogettheAPP.

Afterinstallation,pleasesetupyouraccountonCooCallasdetailedbelow:



ZYCOO Co., LTD.



z PrimaryIPAddress,SecondaryIPAddress:NormallyyourIPPBXsystemisdeployedina

privatenetwork,youmayusetheprivateIPoftheIPPBXtoregisteryourextensionwhen

youareintheoffice.SecondaryIPcanbethepublicIPaddressofyouroffice,ifyouareout

ofoffice,CooCallwillswitchtothesecondaryIPtoregistertotheIPPBXsystemasaremote

extension.

z Username:Anextensionnumber.

z Password:Passwordofthisuserextension.

Onceinformationiscomplete,tap“Register”buttontoregistertotheIPPBXsystem.After

registered,youwillsee“Readytocall”displayedonthe“Dialer”screen.Youcannowmake

phonecallsfromtheCooCallsoftphonejustasyouwouldmakecallsfromanyotherIPphones.

Notice:

1.CooCallforiPhoneworksonlywithTCPtransmission.PleaseenableTCPfortheextensionswhichwillbeusedby

CooCallsoftphoneontheextensionconfigurationpage.



AndyouhavetoenableglobalTCPtransmissionsupporttoo.It’sonAdvanced‐>Options‐>SIPSettingspage.



2.Ifyouareplanningtoregisterremoteextensions,youhavetoportforward5060(UDP+TCP),10001‐10500(UDP)

onyourrouter/firewall.AndNATsupportshouldbeenabledonAdvanced‐>Options‐>SIPSettingspage.



Both“ExternalIP”and“ExternalHost”shouldbeyourpublicIPaddress,orcanbeyourDDNSdomain.

ZYCOO COOVOXU50V2 IP Phone System User Manual

ZYCOO Co., LTD. IP Phone System Users Manual

Users Manual

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