ZYCOO U80U100V2 IP Phone System User Manual U100 x

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U80U100V2 User Manual HTML Version

Users Manual

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Contents

SAFETYNOTICE ......................................................................................................................................7

1.1BRIEFINTRODUCTIONOFCOOVOXSERIES11

1.2MAINFEATURES12

1.3APPLICABLEMODULES13

1.4MECHANICALDESIGN13

1.4.1U100FrontandBackView................................................................................................. 13

1.4.2LEDIndication................................................................................................................... 14

1.6ENVIRONMENTALREQUIREMENTS15

1.7PACKAGECONTENTS15

1.8COMPATIBLEENDPOINTS15

2.1HARDWAREINSTALLATIONS16

2.2CONNECTCOOVOXIPPBXTOYOURLAN17

2.2.1SystemLogin..................................................................................................................... 17

2.2.2ConfigureNetworkProfiles ................................................................................................ 19

2.3USEREXTENSIONS20

2.3.1NewExtensions................................................................................................................. 20

2.3.2OtherExtensionRanges..................................................................................................... 21

2.4IPEXTENSIONREGISTRATION21

2.4.1DesktopIPphones............................................................................................................. 21

2.4.2SoftphoneonWindowsPC ................................................................................................. 22

2.4.3SoftphoneonAndroidphone,iPhoneoriPad....................................................................... 23

2.5PHONEPROVISIONING24

2.5.1PhoneProvisioningbyPnP.................................................................................................. 24

2.5.2PhoneProvisioningbyDHCP .............................................................................................. 26

2.6ANALOGEXTENSIONS26

2.7EXTENSIONSTATUS26

2.8ADVANCEDEXTENSIONCONFIGURATIONS27

2.8.1EditPropertiesofOneExtension......................................................................................... 27

2.8.2SearchExtension ............................................................................................................... 29

2.8.3EditPropertiesofMultipleExtensions ................................................................................. 30

2.8.4Upload/DownloadExtensions ............................................................................................. 31

3IPPBXBASIC ......................................................................................................................................32

3.1TRUNKS32

3.1.1VoIPTrunk ........................................................................................................................ 32

3.1.2FXO.................................................................................................................................. 34

3.2OUTBOUNDROUTES35

3.2.1DialRules ......................................................................................................................... 35

3.2.2DialPlans ......................................................................................................................... 37

3.3INBOUNDCONTROL38

3.3.1InboundDestinations......................................................................................................... 38

3.3.2IVR................................................................................................................................... 39

3.3.3RingGroup ....................................................................................................................... 41

3.3.4CallQueue........................................................................................................................ 42

3.3.5TimeBasedRules .............................................................................................................. 44

3.3.6OfficeClosedTiming.......................................................................................................... 45

3.3.7InboundRoutes.................................................................................................................. 46

4.IPPBXADVANCED .............................................................................................................................49

4.1GLOBALIPPBXADVANCEDSETTINGS49

4.1.1General ............................................................................................................................ 49

4.1.2GlobalAnalogSettings ...................................................................................................... 50

4.1.3GlobalSIPSettings ............................................................................................................ 52

4.1.4GlobalIAXSettings............................................................................................................ 55

4.2VIRTUALFAX56

4.2.1ReceiveFax....................................................................................................................... 56

4.2.2SendFax........................................................................................................................... 57

4.3VOICEMAIL58

4.3.1GeneralVoicemailOptions ................................................................................................. 58

4.3.2PlaybackVoicemailonthephone ....................................................................................... 59

4.3.4VoicemailtoEmail............................................................................................................. 60

4.3.5PlaybackVoicemailfromWebGUI...................................................................................... 62

4.4CONFERENCE63

4.4.1StaticConference .............................................................................................................. 63

4.4.2DynamicConference.......................................................................................................... 64

4.5MUSICSETTINGS65

4.6DISA66

4.7FOLLOWME67

4.8CALLFORWARD68

4.8.1ConfigurefromtheWeb .................................................................................................... 68

4.8.2ConfigurefromthePhone.................................................................................................. 69

4.9CALLTRANSFER70

4.10ONENUMBERSTATIONS71

4.11PAGINGANDINTERCOM72

4.12WEBEXTENSIONS73

4.13PINSETS74

4.14CALLRECORDING75

4.14.1RecordAllCalls................................................................................................................ 75

4.14.2OneTouchRecording ....................................................................................................... 76

4.15SMARTDID76

4.16CALLBACK78

4.17PHONEBOOK79

4.18LDAPSERVER80

4.18.1LDAPServerSettings........................................................................................................ 80

4.18.2SynchronizeContactswithLDAPServer ............................................................................. 80

4.18.3LDAPClientSettings ........................................................................................................ 81

4.19FEATURECODES82

5.NETWORKSETTINGS ........................................................................................................................86

5.1NETWORKBASIC86

5.1.1IPv4Settings..................................................................................................................... 86

5.1.2IPv6Settings..................................................................................................................... 88

5.1.3VLANSettings ................................................................................................................... 88

5.2STATICROUTING89

5.3VPN90

5.3.1L2TPVPN.......................................................................................................................... 90

5.3.2PPTPVPN ......................................................................................................................... 92

5.3.3OpenVPN.......................................................................................................................... 94

5.3.4IPSecVPN ......................................................................................................................... 96

5.3.5N2NVPNClient ................................................................................................................. 99

5.4DHCPSERVER99

5.4.1DHCPService .................................................................................................................... 99

5.4.2DHCPClientList............................................................................................................... 100

5.4.3StaticMac ...................................................................................................................... 100

5.5DDNS101

5.6SNMPV2102

5.7TR069103

5.8TROUBLESHOOTING103

5.8.1Ping ............................................................................................................................... 103

5.8.2Traceroute ...................................................................................................................... 104

5.8.3TCPDUMP....................................................................................................................... 105

5.8.4ChannelMonitor ............................................................................................................. 106

6.REPORTS ........................................................................................................................................107

6.1REGISTERSTATUS107

6.1.1SIPUserStatus................................................................................................................ 107

6.1.2IAX2UserStatus ............................................................................................................. 107

6.1.3SIPTrunkStatus ............................................................................................................... 108

6.1.4IAX2TrunkStatus ............................................................................................................ 108

6.2FAXLIST109

6.3RECORDLIST109

6.3.1CallRecording ................................................................................................................. 109

6.3.2Conference ......................................................................................................................110

6.3.3OneTouchRecording ........................................................................................................111

6.3.4CallRecordingPlayback ....................................................................................................111

6.4CALLLOGS112

6.5SYSTEMLOGS112

7.SECURITY .......................................................................................................................................114

7.1FIREWALL114

7.2SERVICE116

7.3FAIL2BAN117

8.SYSTEMADVANCED.........................................................................................................................119

8.1TIMESETTINGS119

8.1.1NTP.................................................................................................................................119

8.1.2ManualTimeSet..............................................................................................................119

8.2MODULESETTINGS120

8.3DATASTORAGE120

8.3.1USBDataStorage............................................................................................................ 121

8.3.2FTPDataStorage ............................................................................................................ 122

8.4MANAGEMENT123

8.4.1AdministratorandOperatorUserManagement................................................................. 123

8.4.2SetSystemVoicePrompts ................................................................................................. 123

8.5BACKUP124

8.5.1TAKEABACKUP124

8.5.2UPLOADBACKUPFILE125

8.6RESET&REBOOT125

8.6.1Reset.............................................................................................................................. 126

8.6.2Reboot ........................................................................................................................... 126

8.7UPGRADE127

8.7.1WebUpgrade.................................................................................................................. 127

8.7.2TFTPUpgrade ................................................................................................................. 127

8.8ADDONS129

8.8.1CooBill............................................................................................................................ 129

8.8.2CooCall........................................................................................................................... 130



SafetyNotice

PleasereadthefollowingsafetynoticesbeforeinstallingorusingthisIPPBX.Theyarecrucialfor

safeandreliableoperationofthedevice.Failuretofollowtheinstructionscontainedinthis

documentmayresultindamagetoyourPBXandvoidthemanufacturer’swarranty.

1. Pleaseusetheexternalpowersupplywhichisincludedinthepackage.Otherpower

suppliesmaycausedamagetothedevice,affectperformanceorinducenoise.

2. Beforeusingtheexternalpowersupplyinthepackage,pleasecheckyourbuildingpower

voltage.ConnectingtoInaccuratepowervoltagemaycausefireanddamage.

3. Pleasedonotdamagethepowercord.Ifthepowercordorplugisimpaired,donotuseit.

Connectingadamagedpowercordmaycausefireorelectricshock.

4. Ensuretheplug‐socketcombinationisaccessibleevenafterthePBXisinstalled.Inorderto

servicethePBXitwillneedtobedisconnectedfromthepowersource.

5. Donotdrop,knockorshakethedevice.Roughhandlingcanbreakinternalcircuitboards.

6. Donotinstallthedeviceinplaceswherethereisdirectsunlight.Alsodonotplacethe

deviceoncarpetsorcushions.Doingsomaycausethedevicetomalfunctionorcauseafire.

7. Avoidexposingthedevicetohightemperature(above40°C),lowtemperature(below‐10°C)

orhighhumidity.Doingsocouldcausedamageandwillvoidthemanufacturerwarranty.

8. Avoidlettingthedevicecomeincontactwithwateroranyliquidwhichwoulddamagethe

device.

9. Donotattempttoopenthedevice.Non‐experthandlingofthedevicecouldcausedamage

andwillimmediatelyvoidthemanufacturerwarranty.

10. Consultyourauthorizeddealerforassistancewithanyissuesorquestionsyoumayhave.

11. Donotuseharshchemicals,cleaningsolvents,orstrongdetergentstocleanthedevice.

12. Wipethedevicewithasoftcloththathasbeenslightlydampenedinamildsoapandwater

solution.

13. Ifyoususpectyourdevicehasbeenstruckbylightning,donottouchthedevice,powerplug

orphoneline.Callyourauthorizeddealerforassistancetoavoidthepossibilityofelectric

shock.

14. EnsurethePBXisinstalledinawell‐ventilatedroomtoavoidoverheatinganddamagingthe

device.

15. Beforeyouworkonanyequipment,beawareofanyhazardsinvolvedwithelectrical

circuitryandbefamiliarwithstandardpracticesforpreventingaccidentsifyouareinasituation

thatcouldcausebodilyinjury.



FCCWARNING

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwo

conditions:(1)thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustaccept

anyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.



Theusermanualorinstructionmanualforanintentionalorunintentionalradiatorshall

cautiontheuserthatchangesormodificationsnotexpresslyapprovedbytheparty

responsibleforcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.In

caseswherethemanualisprovidedonlyinaformotherthanpaper,suchasonacomputer

diskorovertheInternet,theinformationrequiredbythissectionmaybeincludedinthe

manualinthatalternativeform,providedtheusercanreasonablybeexpectedtohavethe

capabilitytoaccessinformationinthatform.



ForaClassBdigitaldeviceorperipheral,theinstructionsfurnishedtheusershallincludethe

followingorsimilarstatement,placedinaprominentlocationinthetextofthemanual.



NOTE:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassB

digitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovide

reasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.

Thisequipmentgenerates,usesandcanradiateradiofrequencyenergyand,ifnotinstalled

andusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradio

communications.However,thereisnoguaranteethatinterferencewillnotoccurina

particularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradioor

televisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuser

isencouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:

‐‐Reorientorrelocatethereceivingantenna.

‐‐Increasetheseparationbetweentheequipmentandreceiver.

‐‐Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiver

isconnected.

‐‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.



CustomerInf ormation

1.ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadoptedbythe

ACTA.Onthebottomofthisequipmentisalabelthatcontains,amongotherinformation,a

productidentifierintheformatUS:B1QIS02BU80U100V2.Ifrequested,thisnumbermust

beprovidedtothetelephonecompany.

2.Aplugandjackusedtoconnectthisequipmenttothepremiseswiringandtelephonenetwork

mustcomplywiththeapplicableFCCPart68rulesandrequirementsadoptedbytheACTA.A

complianttelephonecordandmodularplugisprovidedwiththisproduct.Itisdesignedtobe

connectedtoacompatiblemodularjackthatisalsocompliant.Seeinstallationinstructionsfor

details.

3.Ifthisequipment[US:B1QIS02BU80U100V2]causesharmtothetelephonenetwork,the

telephonecompanywillnotifyyouinadvancethattemporarydiscontinuanceofservicemay

berequired.Butifadvancenoticeisn'tpractical,thetelephonecompanywillnotifythe

customerassoonaspossible.Also,youwillbeadvisedofyourrighttofileacomplaintwith

theFCCifyoubelieveitisnecessary.

4.AccordingtotheFCC'selectricalsafetyadvisory,werecommendthatyoumayinstallanACsurge

arresterintheACoutlettowhichthisequipmentisconnected.Telephonecompaniesreportthat

electricalsurges,typicallylightningtransients,areverydestructivetocustomerterminalequipment

connectedtoACpowersourcesandthatthisisamajornationwideproblem.

5. The telephone company may make changes in its facilities, equipment, operations or

procedures that could affect the operation of the equipment. If this happens the telephone

company will provide advance notice in order for you to make necessary modifications to

maintain uninterrupted service.

6. If trouble is experienced with this equipment [US: B1QIS02BU80U100V2], for repair or

warranty information, Service can be facilitated through our office at:

U.S. Agent Company name: GTS

Address: 20806 Crickett Lane Lenexa, Kanasas 66220 USA

Tel: 913-738-4275

Fax: 913-832-4146

If the equipment is causing harm to the telephone network, the telephone company may

request that you disconnect the equipment until the problem is resolved.

7. Please follow instructions for repairing if any (e.g. battery replacement section);

otherwise do

not alternate or repair any parts of device except specified.

8. Connection to party line service is subject to state tariffs. Contact the state public utility

commission, public service commission or corporation commission for information.

9. If your home has specially wired alarm equipment connected to the telephone line,

ensure the

installation of this [IS] does not disable your alarm equipment. If you have questions about

what will disable alarm equipment, consult your telephone company or a qualified installer.

10. If the telephone company requests information on what equipment is connected to

their lines,

inform them of:

a) The ringer equivalence number [0.2B]

b) The USOC jack required [RJ11&RJ45]

c) Facility Interface Codes (“FIC”) *02LS2, 04DU9-BN, 04DU9-DN, 04DU9-1KN,

04DU9-1SN]

d) Service Order Codes (“SOC”) *9.0Y]

e) The FCC Registration Number [US: B1QIS02BU80U100V2]

11. The REN is used to determine the number of devices that may be connected to a

telephone

line. Excessive RENs on a telephone line may result in the devices not ringing in response

an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).

be certain of the number of devices that may be connected to a line, as determined by the

total

RENs, contact the local telephone company. The REN for this product is part of the product

identifier that has the format US: B1QIS02BU80U100V2. The digits represented by ## are

the REN without a decimal point. For this product the FCC Registration number is [US:

B1QIS02BU80U100V2] indicates the REN would be 0.2B

12.If this product is equipped with a corded or cordless handset, it is hearing aid

compatible.

1 Overview

1.1BriefIntroductionofCooVoxSeries

CooVoxSeriesIPPhoneSystemisthemostinnovativesolutionforVoIPtelecommunicationinthe

SMB(SmallandMedium‐sizedBusiness)market.TheyprovidenotonlytraditionalPBX

functionalitysuchasautomatedattendantandvoicemail,butalsooffermany

advancedtelephonyfeatures,includingremoteextensions,remoteofficeconnection,IVR,call

recording,calldetailrecords(CDR).Allofthesecanservetogreatlyenhancebusinessoperations

atreducedoperationalcost.

CooVoxV2SeriesIPPBXisavailableinfourmodelvariants:U20V2,U50V2,U80andU100.

ThismanualisdedicatedforU80andU100.

U80andU100sharethesamesoftwareandhardwarearchitecture.Thetablebelowshowstheir

differencesofsystemcapacity.



ItemsCooVox‐U80CooVox‐U100

ConcurrentCalls60100

ExtensionUsers200500

1500hrs(.gsm)75000hrs(.gsm)Voicemailand

Recording150hrs(.wav)7500hrs(.wav)



System

Capacity

ConferenceRooms3636

RAM2GBDDR3L4GBDDR3L

Hardware

CapacityStorage16GBEMMC16GBEMMC+500GB

SurveillanceHardDrive

U80andU100ContrastTable



SincetheU80andU100sharethesamesoftwareandconfiguration,wehavetakena

CooVox‐U100throughoutthisdocumentasanexampletodemonstratehowbesttoinstall,

manageandusethesystem.



1.2MainFeatures

z BLF(BusyLampField)

z CallerID

z DND(DoNotDisturb)

z WebRTC

z CallDetailRecords(20000records)

z CallCenterQueues(36)/Callback

z CallParking

z CallForward

z CallTransfer

z CallWaiting

z CallRecord

z RingGroupRecord

z CallQueueRecord

z ConferenceBridge(36Conferences)

z DISA(DirectInwardSystemAccess)

z PagingandIntercom

z DID/DOD

z SmartDID

z DialbyName

z FlexibleDialPlan

z FeatureCodes

z SIPoverIPv6

z OneNumberStations

z MusicOnHold

z Phonebook/LDAP(5000contacts)

z RingGroup

z SpeedDial

z SkypeforSIP

z SIP/IAXExtensionRegistration

z Static/DHCP/PPPoENetworkAccess

z SystemBackup

z T.38FaxPass‐through

z USBExtendedStorage(Scalable)

z VideoCall

z Voicemail

z VirtualFax

z Web‐basedAdministrationandconfiguration

z ExtensionUserPortal

z AudioCodec:G.722/G.711‐Ulaw/G.711‐Alaw/G.726/G.729/GSM/SPEEX

z VideoCodec:H.261/H.263/H.263+/H.264

z VPNServer(L2TP/PPTP/OpenVPN/IPSec,upto20connectionsforVPNclients)

z VPNClient(L2TP/PPTP/OpenVPN/N2N/IPSec)

z DDNS(Dyndns.org/No‐ip.com/zoneedit.com/freedns.afraid.org/www.oray.com/3322.org)

z IPPhoneProvisioning(Akuvox/Cisco/Escene/Fanvil/Grandstream/Htek/YealinkIPPhone)

1.3ApplicableModules

2FXOS

1.4MechanicalDesign

1.4.1U100FrontandBackView



U100FrontView

No.NameSpecification

1LEDIndicatorsIndicatethesystemactivatyandinterfaceconnectionstatus.



U100BackView



No.NameSpecification

1PowerSwitch Switchthepoweronoroff.

2PowerCord100~240VACpower.

3PWRButtonShutdown/TurnontheIPPBXsystemwithpowerconnected.

4WANPort10/100/1000Mbps.

5LANPort10/100/1000Mbps.

6HDMIPortForvideooutput.

7USBPortForUSBkeyboardorUSBstorage(callrecordingonly).

8AudioIn/Out Forexternalpaging.

9ModuleSlots ForZYCOOTelephonyModuleCards.



1.4.2LEDIndication

TheLEDindicatorsonthefrontpanelindicatetheinterfaceconnectionandsystemactivitystatus

oftheCooVox‐U100IPPBX.



IdentificationIndicationStatusSpecification

GreenPowerOn

PWRPowerStates

OffPowerOff

WinkSystemisRunning

SYSSystemStates

OffSystemBootingorFailed

WinkDataTransmitting

WAN/LANWAN/LANInterface

StatesOffNoDataTransmitting

GreenChannelLoadingSucceeded

WinkChannelRinging

FXS

OffChannelLoadingFailed

RedChannelLoadingSucceeded

WinkChannelRinging

1‐4(SLOT1/2)



Slot1andSlot2

States

FXO

OffChannelLoadingFailed

CooVox‐U100LEDIndicationTable



1.6EnvironmentalRequirements

OperatingTemperature:0°C~40°C

StorageTempreture:‐20°C~55°C

Humidity:5~95%Non‐Condensing



1.7PackageContents

CooVoxMainCase1

PowerCable1

EthernetCable1

QuickInstallationGuide1

WarrantyCard1

RackMountEar2

Screws10



1.8CompatibleEndpoints

z AnySIPcompatibleIPPhone(DesktopPhonesandSoftPhonesforWindows,Linux,iOSand

alsoAndroidplatforms).Desktopphoneexamplesinclude:CooFoneSeriesIPPhones

providedbyZYCOO,andalsoCISCO,Grandstream,Yealink,Polycom,Snom,Akuvox,Escene,

Favil,HTeketc.SoftPhoneexamplesinclude3CX,CooCall,Linphone,X‐Lite,Zoiperetc.

z IAXcompatibleendpoints,forexample,CooFoneIPPhonesprovidedbyZYCOOandalso

Zoipersoftphone.

z AnalogPhonesandFaxMachines

z WebExtensions(WebRTC)

2GettingStarted

2.1HardwareInstallations

Before you power on the CooVox-U100 IPPBX, please read the Quick Installation Guide

in the packing box. There are some important notices about safety, environment and

hardware installation prerequisites that you should be aware of.

Please refer to the guide and properly install CooVox-U100 in your computer room before

turning it on and configuring it. Below shows what the cover of the Quick Installation Guide

looks like.

2.2ConnectCooVoxIPPBXtoyourLAN

2.2.1SystemLogin

CooVox‐U100IPPBXhasbeenpreconfiguredwithastaticIPaddressof192.168.1.100onthe

WANport(192.168.10.100onLANport).IfyournetworkisconfiguredwithadifferentIPrangeto

theCooVoxsystemdefaultaddress,thenyouwillneedtochangetheIPaddresstosomething

moreappropriatebeforeconnectingtoyourlocalLAN.

PleaseconnectyourPCdirectlytotheWANinterfaceoftheIPPBXandchangethenetwork

profileofthePCtoanIPaddressof192.168.1.101andSubnetmaskof255.255.255.0.



NowyoucanaccesstheWebinterfacebyinputtinghttps://192.168.1.100:9999intoyourInternet

browseraddressbarandpressingEnter.

You’llnowbepresentedwithaCertificateErrornoticeasbelow,pleaseclick“Continuetothis

website…”andyouwillbedirectedtotheloginpage.PleaseensureyourIEbrowserversionisat

leastversion9oryoumaynotbeabletoaccessthewebinterface.

Remark:weuseprivatecertificatestosecureourdeviceswhicharenotrecognisedbywebbrowsersandthereforeyouwillreceivea

Certificateerrorfromthebrowser.Pleasedon’tbealarmedbythismessageasourcertificatesprovidesecurehttpsaccesstoCooVox

systemandbyusingprivatecertificateswecanmaintainsecuritywhilereducingoverallcoststoourcustomers.



Enterthedefaultusername‘admin’anddefaultpassword‘admin’tologinin.Aftersuccessfullogin,

youwillbenotifiedtochangethedefaultadminpassword.Pleasefollowtheinstructionswithin

thenoticetodothis.WeakpasswordscanmakeyourCooVoxvulnerabletointrusion.Toensure

thedeviceissecure,acomplexadminpasswordisrequiredsothereforepleasesetastrong

passwordthatusesacombinationofletters,numbersandalsospecialcharacters.

Notice:

1.CooVoxSeriesIPPBXWebGUIsupportsthefollowing11languages:

English,Chinese,Arabic,Persian,Portuguese,Italian,French,Spanish,Russian,TurkishandThai.

Youcanselectyournativelanguageorifthisisnotavailablethenthemostfamiliaronetologin.Weare

continuouslyaddingmorelanguagestomeettheneedsofourcustomersfromallaroundtheworld.

2.ExtensionnumbercanbeusedtologintotheCooVoxIPPBXWebGUI,formoredetailspleasechecktheCooVox

V2usermanual(Ext.User).

3.OperatorusercanlogintotheCooVoxIPPBXWebGUItomonitorthesystemstatusandcheckcalllogsand

faxes.Bydefault,operatoruserisdisabledandthereforeifyouwanttouseoperatoruserpleaseenableitfirst.

Pleaserefertochapter8.3.1.

2.2.2ConfigureNetworkProfiles

NavigatetoWebMenuNetworkSettings‐‐>Network‐>IPv4Settings.

CooVoxIPPBXWANinterfacecanbeconfiguredtooperateinStatic,DHCPorPPPoEmode.Inthe

majorityofdeploymentscenario’sitisstandardpracticetoconfiguretheunitinStaticmode.

DHCPandPPPoEwillbedescribedlaterinchapter5.

ToconfigureyourCooVoxsysteminStaticmode,youmustassignanavailablestaticIPaddress

alongwithcorrespondingsubnetmask,gatewayandDNStotheWANinterfaceoftheCooVox

IPPBX.Forexample,youcouldassignanIPaddressof192.168.1.254,SubnetMask:

255.255.255.0,Gateway:192.168.1.1,DNS:8.8.8.8.



Aftermodificationsarecomplete,pleaseclickthe“Save”buttontosavetheconfiguration.You

willnowbepresentedwithadialogboxaskingyoutorebootthesystemtomakethechanges

effective.PleaserebootthesystemandoncecompleteyoucanconnecttheIPPBXtoyourlocal

LANswitch.

2.3Userextensions

NavigatetowebmenuBasic‐>Extensions.

ThispagelistsalluserextensionsonCooVox‐U100IPPBXsystem.Hereyoucanadd/bulkadd,

delete/bulkdeleteuserextensionsandalsoedit/bulkedittheuserextensionproperties.

Bydefault,10extensionnumberswithintherangeof800to809havebeencreatedforyouto

use.



2.3.1NewExtensions

Youcanaddfurtherextensionsonebyonebyclickingthe“NewUser”buttonorbulkadd

extensionsbyclicking“BatchAdd”buttonandcompletingthepopupshownbelow.



z ExtensionStart/ExtensionEnd:Thesetwofieldsdefinethenewextensionrangetobe

generated.

z DialPlan:Selectadialplanforthenewextensions.

z Password:Asecurerandompasswordconsistingofnumbers,lettersandspecialcharactersis

recommendedandcanbeselectedbyselectingthe“Random”checkbox.Alternatively,you

canspecifythesamepasswordforallnewextensions.Ifyouchoosethisoptionthenplease

ensureasecurepasswordisset.

2.3.2OtherExtensionRanges

WehavelimitedtheuserextensionnumberrangeintheCooVoxIPPBXtobebetween800and899.

Ifyourequiremoreextensionsoryouwantextensionsinothernumberrangesthenyouneedto

changetheextensionrangebeforeaddnewextensions.

PleasenavigatetowebmenuAdvanced‐>Options‐>General.

Inthe“ExtensionPreferences”sectionyoucanchangetheuserextensionrange.



Intheaboveexample,theuserextensionrangehasbeenchangedtobebetween100to599.If

yougobacktotheextensionpagenowyou’llbeabletoaddnewextensionswithinthisrange.

2.4IPExtensionRegistration

2.4.1DesktopIPphones

ThefollowingexampledetailshowtoregisteraZycooCooFoneIPphoneonyourCooVoxIPPBX

system.

Step1:

Pressthesoftkey“Status”beneaththephonescreen,hereyoucanseetheIPAddressoftheIP

phone.

Step2:

OpentheIPphonewebinterfacebyenteringthephoneIPaddressintothewebbrowseraddress

bar.

Step3:

Defaultlogincredentialsareusernameadminandpasswordadmin.

Step4:

Aftersuccessfullogin,navigatetothephonewebmenuVoIP‐>SIP,andregisteranextension

numberasintheexamplebelow.



z ServerAddress:IPaddressoftheCooVoxIPPBX.

z ServerPort:SIPserviceportnumber,bydefaultthisis5060anddoesnotrequirechanging.

z AuthenticationUser:UserextensionnumberfromtheCooVoxIPPBXuserextensionpage.

z AuthenticationPassword:Thepasswordoftheextension.

z SIPUser:ThesameasAuthenticationuser.

z DisplayName:Nameoftheextensionuser.

z EnableRegistration:Ifenabled,thephonewillregistertoCooVoxIPPBXasanextension.

2.4.2SoftphoneonWindowsPC

Softphonesincluding3CX,Bria,ZoiperandmanyothersoftphoneAppsworkwellwith

CooVox‐U100IPPBX.BelowisanexampleofregisteringZoipertoCooVoxIPPBXsystemasan

extensionfromyourWindowsPC.

Step1:

DownloadZoiperfromhttp://www.zoiper.com/.

Step2:

InstallandrunZoiperonyourWindowsdevice.

Step3:

Clickmenu“Settings”andselect“Createanewaccount”andselect“SIP”protocolandclickNext.

Step4:

Completetheregistercredentialsastheexamplebelow:



Step5:

ClickNexttocompletetheregistrationprocess.

2.4.3SoftphoneonAndroidphone,iPhoneoriPad

Themajorityofsoftphonesdetailedpreviouslyinthissectionhavemobileeditionsforboth

AndroidandiOSplatforms.Youcandownloadtheseappsandinstallthemfromyourmobile

phoneAppStore.

BelowisanexampleofhowtoregisterZoipersoftphonetoCooVoxIPPBXasanextensionfrom

youriPhone:

Step1:

RunZoiperonyouriPhoneandtapmenu.

Step2:

Tapmenu.

Step3:

Taptocreateanewaccount.

Step4:

Youwillbeasked“Doyoualreadyhaveanaccount(usernameandpassword)?”tap“Yes”and

thentap“Manualconfiguration”tocontinue.

Step5:

Taptoconfiguretheaccountasinthebelowexample:



Step6:

Afterenteringtheregistercredentials,tap“Register”toregistertoCooVoxIPPBXsystemasan

extension.

2.5PhoneProvisioning

IfyouplantodeployalargenumberofIPphones,phoneprovisioningisausefulfeatureasitcan

reducethetimeandeffortrequiredtodeployphoneextensions.Thereare2methodstoauto

provisionyourIPphones,DHCPandPnP.

2.5.1PhoneProvisioningbyPnP

NavigatetowebmenuAdvanced‐>PhoneProvisioning.

Hereonthispageyoucanseetheterm“PnP”,whichreferstoPlugandPlay.Byusingthis

techniqueyoudon’thavetoundertakeanyconfigurationsdirectlyontheIPphones,butinstead

onlysomeminimizedconfigurationsontheIPPBXsystem.Afterthisconfigurationiscompleteyou

canplugthephonestoyourLANandoncetheystartup,theyarereadyforphonecallsthrough

theIPPBXsystem.

Clickon“PnPSettings”tab.



Onthispage,tick“Enable”toenablePnPfeature.

z Interface:SelectWANorLANdependingonwhichinterfaceyouhaveconnectedtheIPPBX

toyourlocalLAN.

z CustomURL:CustomURLtellstheIPphoneswheretoobtaintheconfigurationfilesforauto

provisioning.YoushouldreadyourIPphoneusermanualtodeterminewhichkindoffilesit

requiresforautoprovisioning.Thenyoucreate/uploadthesefilestoaFTP/TFTP/HTTPserver

forthephonestodownload.TheURLcanbeIPaddressordomainnamewithsubdirectory.

Forexample:http://192.168.1.2/phones/${MAC}.conf.With“CustomURL”configured,you

don’thavetoaddphonesfromthe“PhoneSettings”tab.

z MulticastingAddress:IPphoneswhichsupportPnPcanusemulticastdiscoveryofSIPRegistrar.

Multicastregistrationsareaddressedtothewell‐known“allSIPservers”multicastaddress

“sip.mcast.net”(224.0.1.75forIPv4).

z Port:SIPsignalingport,defaulted5060.

Notice:

PhoneprovisioningonlyworksforIPphonesthatareinthesameLANwheretheCooVoxIPPBXisdeployed.

AfterenablingPnPfeature,clickon“PhoneSettings”tabandclick“NewPhones”togeneratethe

configurationfilesforthephonestobeaddedtotheIPPBXsystem.



z Manufacturer:ManufactureroftheIPphone,currently,CooVoxV2supportsphone

provisioningphonesfromthefollowingmanufacturers:Zycoo,Grandstream,Yealink,Escene,

AkuVox,Htek,Cisco,MOCETandFanvil.

z Model:Youmustspecifytheexactmodelnumberofthephone,evenifthephoneisfromthe

samemanufacturer.Thisisbecausedifferentmodelsrequiredifferentconfigurationfiles.

z MAC:CooVoxIPPBXusestheMACaddressofthephonetoidentifyitonthelocalLANaspart

oftheprovisioningprocessandit’sessentialthatyouenterthecorrectMACaddressforyour

IPPhone.

z Extension:Theextensionnumberselectedherewillbeautoconfiguredtothephonewith

theMACaddressgivenabove.

z Label:Specifytheusernameofthephone.

OnceyouhaveaddedyournewIPPhone(s)asdescribedabove,configurationfileswillbe

generatedinthebackgroundoftheIPPBXsystem.Youcannowconnectthephone(s)toyourLAN

andoncethephone(s)havebooteduptheywilldownloadconfigurationfilesfromtheIPPBX

systemandcompleteautoconfigurationwiththeextensionnumbersyouprovided.

2.5.2PhoneProvisioningbyDHCP

IfyouwanttoautoprovisionyourIPphonesusingDHCP,pleasemakesuretheysupportDHCP

option66.

Pleasenavigatetowebmenu:NetworkSettings‐>DHCPServertoenableDHCPservicefortheIP

phonesfirst.Pleaserefertochapter5.4.

OnceDHCPisenabledyoucanaddthephonesinthesamewayasinstructedaboveinPhone

ProvisioningbyPnPsection,however,enablingPnPisnotrequiredinthisscenario.

Notice:

IfyouaregoingtoenableDHCPserviceontheCooVoxIPPBXsystem,pleaseensurethereisnootherDHCPserverin

thesameLAN.IfpossibleyoucanputtheIPPBXandIPphonesinaseparateVLAN.

2.6AnalogExtensions

IfyourCooVoxIPPBXisequippedwithanFXSportthenyoucanconfigureananalogextensionon

yourIPPBXsystem.Thiscanbeanordinaryanalogphoneoritcanbeafaxmachineforsending

andreceivingfaxes.ThegreenLEDindicatestheRJ11interfaceisFXS,youshouldconnectthe

analogphone/faxmachinetotheFXSportoftheIPPBX.

Navigatetowebmenu:Basic‐>Extensions,click“NewUser”buttontoaddananalogextension.



Inthe“AnalogPhone”dropdownlist,selectanFXSportnumberforthisnewextension.Thiswill

allowtheanalogphone/faxmachineconnectedtothisporttobeassignedwiththisextension

number.ThephonecannowmakeandreceivephonecallsinthesamemannerSIP/IAX

extensionsdo.

2.7ExtensionStatus

YoucancheckthestatusofallextensionsconfiguredonyourCooVoxIPPBXviatheOperatorpage

“Operator”section.



Hereinthissection,youcanviewreal‐timestatusofallextensions.Includingidle(online),ringing,

inuseandalsoonhold.



2.8AdvancedExtensionConfigurations

2.8.1EditPropertiesofOneExtension

OntheBasic‐>Extensionpage,youcanclickthe“Edit”buttontoeditthepropertiesofone

extensionnumber.



Belowaretheexplanationsfortheconfigurationoptions:

General

z SIP:TickthecheckboxtoactivateSIPprotocol.

z IAX2:TickthecheckboxtoactivateIAX2protocol.

z Name:Aliasofthisextensionwhichcanbethenameoftheextensionuser.

z Extension:Numberofthisuserextension.

z Password:Thepasswordusedforthephonestoregister.Thiscanbesetmanuallyorcanbe

generatedbytheIPPBXsystem.Autogeneratedpasswordconsistsofnumbers,lettersand

specialcharacters.Ifthisisananalogextensionthennopasswordisrequiredasanalog

phonesdonotregister.

z OutboundCID:Chooseanumbertoshowtotheexternalcalledparty.Thisfeatureonly

workswithE1/T1,BRIandSIPtrunksifthetelco/ITSP(InternetTelephonyServiceProvider)

allowsthisnumbertobepassed.

z DialPlan:Defineswhichtypeofnumberstheextensioncandial.

z AnalogPhone:TheFXSportnumber.Ananalogphoneattachedtothisportwillusethis

extensionnumber.

Voicemail

z Enable:Activatevoicemailserviceforthisextension.

z Password:Passwordforextensionusertoaccessthevoicemailfacilities.

z DeleteVMail:Deletevoicemessagesifthesystemhassentthemessagetouserviaemail.

z Email:Emailaddressofthisextensionuser.

OtherOptions

z WebManager:Ifenabled,userscanusetheirextensionnumberandextensionpasswordto

z Agent:Ifenabled,thisuserextensioncanbeacallqueueagent.

z CallWaiting:Withthisoptionenabled,busyextensionswillhearthecall‐waitingtone,and

canusehook‐flashtoswitchbetweencallers.Thisoptionisonlyforanalogextensions,forIP

extensionsyouhavetoconfigurethisfeaturedirectlyontheIPphones.

z AllowBeenSpied:Enablethisoptiontoallowotherextensionuserstospyonthephone

callsofthisextensionbyusingfeaturecodes.

z PickupGroup:Defineapickupgroupforthisextension,extensionsinthesamepickupgroup

canpick‐upanincomingcallonotherringingextensionsinthesamepickupgroupusing

featurecode*8.Availablevaluesarefrom0to63.

z MobilityExtension:Anexternalnumbercanbespecifiedheree.g.yourmobilephone

number.IfyounowcalltheIPPBXusingthemobilephonespecified,youwillhearadialtone

andwillhavefullaccesstotheIPPBXsystemfunctionalitiesjustasastandardextensionuser

does.

z MobilityExtensionNumber:When“MobilityExtension”isenabled,enteryourexternalphone

numberhere.

VoIPSettings

z NAT:Checkthisoptionifextensionuserorthephoneislocatedbehindarouter.

z Transport:ChooseUDP,TCPorTLSasthetransportprotocolforSIPsignaling.

z SRTP:SecureReal‐timeTransportProtocol(SRTP)encryptstheRTPtraffictosecureyourVoIP

phonecalls.Beforeenablingthisoptionyouneedtoensuretheendpointcanalsosupport

SRTP.

z DTMFMode:DefineshowthesystemdetectsDTMFtones,thedefaultsettingisrfc2833,it

canbechangedifnecessary.

z PermitIP:DefineswhichIPaddressornetworkaddressisallowedtoregistertothis

extensionnumber,otheraddresseswillbeunabletoregister.Addressescanbeprivateor

publicIPAddresses.

VideoOptions

z VideoCall:Tickthecheckboxtoenablevideocallsupport.Supportedvideocodecsare

H.261,H.263,H.263+,H.264.

AudioCodecs

CooVoxV2supportedaudiocodecsareG.711(ulaw,alaw),G.722,G.726,G.729,GSMandSpeex.

Enabletheonesyourequirebymovingtheaudiocodecstothe“Allowed”column.

2.8.2SearchExtension

Ifyouhavelotsofextensionsontheextensionspagethenitcanbedifficulttolocateasingle

extensionnumbertoedititsproperties,inthisscenario,youcansearchbyspecifyingthe

extensionnumberandclickingon“Search”button.



2.8.3EditPropertiesofMultipleExtensions

Tickthecheckboxesoftheextensionsyouwishtoedit,andclick“EditSelected”buttonandyou

areabletoedittheoptionsasbelow:



Ifconfiguredhere,theselectedextensionswillhavethesamepropertieswiththeexceptionof

theextensionnumbers.

Notice:

Inthissectionyouareconfiguringmutualparametersfortheselectedextensions,ifyouweretoprovideanIP

addressinthe"PermitIP"field,thenonlytheuniqueendpointwiththisIPcanregistertoalloftheseextensions.

Onlyconsiderthisiftheseselectedextensionsareforanindividualgatewayoraremoteoffice.Ifthisisnotthe

case,thendonotconfigurehereoralternativelyspecifyanetworkaddress.



2.8.4Upload/DownloadExtensions

Theupload/downloadextensionsfeaturecanbeusedtobackuporbulkaddextensionsofthe

IPPBXsystemusingtextfiles.SupportedfileformatsareCSVandTXT.

Clickonthe“Upload/DownloadExtensions”tabonBasic‐>Extensionspageandyouwillseethe

menuasbelow:



z UploadExtensions:Hereyoucanupload.csvor.txtfiletogenerateextensions.

z DownloadExtensionsTemplate:Hereyoucandownloadatemplatefilein.csvor.txtformat.

Insidethereareexampleswhichyoucanfollowtoaddyourdesirednewextensionsinthe

sameformat.Oncecompleted,thenewfilecanthenbeusedtouploadtoCooVoxIPPBX

systemtogeneratenewextensions.

z DownloadExtensions(.csv):Hereyoucandownloadtheexistingextensionsinthesystemfor

backup.ThedownloadedCSVfilecanbeusedforextensionlistrecovery.

3IPPBXBasic

3.1Trunks

AtrunkonanIPPBXsystemisessentialforextensionstobeabletomakeoutboundphonecalls.

CooVox‐U100IPPBXsystem(U80andU100)supportFXOandVoIPtrunksforoutboundcalls.

3.1.1VoIPTrunk

AsteriskPBXcanregisterasaSIPuseragenttoaSIPproxy(provider).Ifyouhavesubscribedtoa

VoIPservicefromanITSP,thenwiththeaccountdetailsprovidedbythemyoucanconfigurea

VoIPtrunkonyourCooVoxIPPBXsystemfortheuserextensionstoshareandmakeoutbound

phonecalls.

NavigatetowebmenuBasic‐>Trunks.Click“NewVoIPTrunk”buttonandcompletetheaccount

detailsprovidedtosetupthetrunkasintheexamplebelow.



z Description:Anameforthistrunk.

z Protocol:SIPorIAX2protocol.

z Host:TheSIPserverdomainorIPaddress.

z MaximumChannels:Maximumcallsthatcanbemadethroughthistrunkatthesametime,

0meansunlimited.

z Prefix:Theprefixnumberyouenterherewillbeaddedinfrontofanynumberyoudialvia

thistrunk.Thisfeatureisseldomrequiredsopleaseleavethisfieldblank.

z OutboundCallerID:Thenumberyouwanttodisplaytothecalledparty.

z WithoutAuthentication:Iftheserviceproviderdoesn’trequireausernameandpassword

forthisaccounttoregistertotheirserverthenyoucanenablethisoption.

z Username:UsernameprovidedbyVoIPProvider.

z Authuser:TheoptionalauthorizationuserfortheSIPserver

z Password:PasswordprovidedbyVoIPProvider.

AdvancedOptions

z FromDomain:Yourserviceprovider’sdomainname.

z Insecure:Defaultvalueis“port,invite”;“port”‐‐AllowmatchingofpeerbyIPaddress

withoutmatchingportnumber;“invite”‐‐Donotrequireauthenticationofincoming

INVITEs.

z FromUser:fromuser=yourusername;ManySIPprovidersrequirethis.

z Qualify(sec):AsterisksendsaSIPOPTIONScommandregularlytocheckthatthedeviceis

stillonline.Defaultvalueis2(sec).

z DIDnumber:Selfdefined,andcanbeusedtosetupnumberDID.

z Transport:DefaulttransporttypeforSIPmessages.

z DTMFMode:UsedtoinformthesystemhowtodetecttheDTMF(DualToneMultiFrequency)

keypress.Choicesareinband,rfc2833,orinfo.BydefaultweuseRFC2833.

z NAT:Withthisoptionenabled,Asteriskmayoverridetheaddress/portinformationspecified

intheSIP/SDPmessages,andusetheinformation(senderaddress)suppliedbythenetwork

stackinstead.ThisfeatureisoftenrequiredwhenthereisafirewalllocatedbetweenthePBX

andtheserviceprovider.

z Context:Customdialplanforthistrunk,bydefaultitusesthe“default”dialplan.Configure

onlyifthistrunkisforbranchofficeintegration,socallscomingfromtheothersidecandial

outfromthisIPPBXtrunkdirectly.DONOTchangeunlessyoufullyunderstandhowthis

featureworks.

z Language:Youcanchooseadesiredlanguageofthesystemvoicepromptstoplaytothe

incomingcallsfromthistrunk.Forexample,ifthecallisnotansweredortheuserisbusythe

IPPBXsystemwillnotifythecallertoleaveavoicemessageinthelanguageyouset.

z AudioCodecs:Selecttheaudiocodec/codecstheprovidercansupport.

z VideoCodecs:IftheITSPsupportsvideocallsthenyoucanenablecompatiblevideocodecs

hereforvideophonecalls.

Withtheexceptionofconfigurationoptionsrelatedtoyourserviceproviderandyouraccount

details,pleasedonotchangethetrunkadvancedparametersifyouarenotfamiliarwiththem.

AftertheSIPtrunkissuccessfullyaddedyoucanseeitlistedhereonthispage.



Byclicking“Edit”youcanmodifythetrunksettingsandbyclicking“Delete”youcanremovethis

trunkfromtheIPPBXsystem.

3.1.2FXO

FXOTrunks

OntheIPPBXfrontpanel,redLEDindicatestheRJ11interfaceisFXO.Youshouldattachthe

telephonewirefromyourtelecomsockettotheFXOports.Onceconnectedyouareabletosee

theconnectionstatusonOperatorpage“FXOPorts”section.



TobeabletomakecallsonyourFXOinterfaceyouwillfirstneedtocreateatrunk(s).Tocreatea

trunkyouneedtonavigatetowebmenuBasic‐>Trunks‐>FXO/GSMTrunks.

Click“NewFXO/GSMTrunk”buttonandyou’llseetheavailableportnumbersthatcanbeused.



z Description:AnameforthisFXOtrunk.

z Lines:AvailableFXOandGSMports.

z Prefix:Theprefixnumberyouenterherewillbeaddedinfrontofanynumberyoudialvia

thistrunk.Thisfeatureisseldomrequiredsopleaseleavethisfieldblank.

z CallMethod:Ifinthistrunkyouhavemorethan1FXO/GSMportsselected,thenthis

parameterdefineshowtousetheseportsforoutboundphonecalls.

z BusyDetection:Enablebusytonedetection

z BusyCount:Specifyhowmanybusytonestowaitforbeforehangingup,configurableonlyif

BusyDetectionisenabled.

z InputVolume:ThevolumeoftheincomingcallsfromFXOchannel/channels.

z OutputVolume:ThevolumeoftheoutgoingcallsfromFXOchannel/channels.

z CallProgress:Ifenabled,callprogressattemptstodetermineanswer,busy,andringingon

phonelines.ThisfeatureisHIGHLYEXPERIMENTALandcaneasilydetectfalseanswersand

thereforecanproveunreliable.

z ProgressZone:Progresszonealsoaffectsthepatternusedforbusydetection,onlyeffective

whenCallProgressinturnedon.

z BusyPattern:Ifbusydetectionisenabled,itisalsopossibletospecifythecadenceofyour

busysignal.

z Language:Youcanchooseadesiredlanguageofthesystemvoicepromptstoplaytothe

incomingcallsfromthistrunk.Forexample,ifthecallisnotansweredortheuserisbusythe

IPPBXsystemwillnotifythecallertoleaveavoicemessageinthelanguageyouset.

z AnsweronPolaritySwitch:Whenenabled,FXO(FXSsignaled)portswatchforapolarity

reversaltomarkwhenanoutgoingcallisansweredbytheremoteparty.

z HanguponPolaritySwitch:Incertaincountries,apolarityreversalisusedtosignalthe

disconnectionofaphoneline.Ifthe“hanguponpolarityswitch”optionisselected,thecall

willbeconsidered"hungup"onapolarityreversal.

WhencreatingaFXOtrunk,ifyouarenotcompetentwiththeadvancedoptionsthenpleasedo

notconfigureorchangethedefaultvalues.

3.2OutboundRoutes

OutboundRoutesallowyoutodefineasetofdialrulesthattellyourCooVoxIPPBXwhichTrunks

(phonelines)tousewhenpeopledialexternaltelephonenumbers.Asimpleinstallationwill

directCooVoxIPPBXtosendallcallstoasingletrunk.However,acomplexsetupcouldhavefor

exampleanoutboundrouteforemergencycalls,anotheroutboundrouteforlocalcalls,another

forlongdistancecalls,andperhapsevenanotherforinternationalcalls.

Withalloftheabovepossibilities,youmayhavetoconfigureseveraltrunksonyourCooVoxIPPBX

systemandthereforeyouwillneedtoconfigureseveraldialrulesandmaybealsoseveraldial

plans.

3.2.1DialRules

NavigatetowebmenuBasic‐>OutboundRoutes‐>DialRules.



BydefaulttherearenoexistingdialrulesconfiguredintheIPPBXsystem.Youneedtoclick“New

DialRule”buttontoaddanewdialrule.



z RuleName:Anameforthisdialrule.

z PINSet:AcollectionofPINcodesforgrantingoutboundphonecalls.Seechapter4.13.

z RecordinCDR:RecordthePINcodesusedforoutboundphonecallsalongwiththeuser

extensionnumberandthedialednumbersintothecalllogs.

z CallDurationLimit:Specifythemaximumcalltimeusingthisdialrule.

z TimeRule:Setatimeconditionwhenthisdialrulecanbeused.

z AvailableTrunks:AllexistingtrunksintheIPPBXsystem.

z SelectedTrunks:Trunk/Trunksthatcanbeusedbythisdialrule.

z CustomPattern:Dialpatternsactlikeafilterformatchingnumbersdialedwithtrunks.The

variouspatternsyoucanenteraresimilartoAsterisk'sdefinitionofthem:

X—Referstoanydigitbetween0and9

N—Referstoanydigitbetween2and9

Z—Anydigitthatisnotzero.(E.g.1to9)

.—Wildcard.Matchanynumberofanything.Mustmatch*something*.

z Delete____digitsprefixfromthefrontandauto‐add________digitbeforedialing:Thefirst

blankallowsyoutostripsomedigit/digitsbeforedialingout,hereifrequired,youneedto

completethenumberofdigitstodelete.Thesecondblankistoprependsomedigit/digits

beforedialingout,hereyouneedtofillintheexactnumberofdigitstobeaddedinfrontof

thedialednumber.Forexampleauserdialing912345678usingthedialruleexampleabove,

theprefix9atthefirstdigitwillberemoved,and00willbeadded,soeventuallythenumber

calledwillactuallybe0012345678.

3.2.2DialPlans

NavigatetowebmenuBasic‐>OutboundRoutes‐>DialPlans.



AdefaultdialplanalreadyexistsintheIPPBXsystem.Formostinstallationsyoujusthavetoclick

“Edit”buttononthedefaultdialplan“DialPlan1”andtickonalldialrulestoenablethem,now

extensionuserswillbeabletocallanydestinationsusingthetrunklinesoftheIPPBXsystem.



Callingrulesintheleftcolumnareforexternalcallsandcallingrulesintherightcolumnarefor

internalcalls.Ifyouwanttorestrictsomeusersfromcallingoutthroughspecifictrunklinesor

youdon’twantthemtobeabletocallcertaininternaldestinations,youcancreateanewdial

planbyclickingthe“NewDialPlan”button.



Inthenewdialplanyoushoulddisabletherulesyoudon’twantotherstouseandsave.Afterthis,

gototheextensionconfigurationpageandgivetheextensionadifferentdialplanwhich

ensurestherestrictionsyoumadetakeeffect.



3.3InboundControl

TheInboundControlsectioniswhereyoudefinehowtheCooVoxIPPBXsystemhandlesincoming

calls.Typically,youdeterminethephonenumberthatoutsidecallershavecalled(DIDNumber)

andthenindicatewhichextension,RingGroup,Voicemail,orotherdestinationtowhichthecall

shouldbedirected.

3.3.1InboundDestinations

AcalldestinationinCooVoxIPPBXsystemmightbeanIVRmenuthatinstructsthecallerstopress

certaindigitstoroutetheircalls,aqueuetowaitforspecifictelephoneservices,aringgroupto

callanumberofuserextensions,orvirtuallyanyothertypeofprocesstoroutethecallin

whateverwayisdesired.Acallmayhaveseveraldestinationsthroughoutitslifespan.

BelowisalistofcalldestinationsavailableinCooVoxIPPBXsystem:

z Extension

z Voicemail

z IVR

z RingGroup

z PagingGroup

z Conference

z CallQueue

z DISA

z TimeRule

z FAX

z DialByName

z Hangup

3.3.2IVR

IVR,orinteractivevoiceresponse,isresponsibleforthemenuspeoplehearandrespondtowhen

theycallupacompanyorbusinessandhearthewordsforexample:"press1forsales,press2for

marketing,press0tospeaktotheoperator,".

IVRPrompts

ToconfigureanIVRmenuonCooVoxIPPBXsystemyou’llfirstneedtorecordyourIVRprompts,

theseIVRpromptswillcommunicatetothecallersthemenuoptionsthattheyhavee.g.pressone

forsales.

Navigatetowebmenu:InboundControl‐>IVRPrompts

Onthispageyoucandeletethedefaultvoicepromptsandclick“NewVoice”buttontorecorda

newvoicepromptfromadesignatedextension.



Click“Record”buttonandtheextensionwillring,pick‐uptheextensionandspeaktorecordyour

message.Oncerecordingiscompletethenyourvoicepromptswillbelistedonthispage.

Thereisanotherwaytoaddvoicepromptstothesystem,click“UploadVoicePrompts”tab.



Hereyoucanselectapre‐recordedvoicepromptfilefromyouroperatingsystemtouploadand

oncecompleteyourfilewillbelistedonVoicePromptspage.Nowyoucanuseyourfiletosetup

yourpersonalizedIVRmenu.



IVRmenu

Navigatetowebmenu:InboundControl‐>IVR.

Click“NewIVR”buttontoaddanIVRmenu.



Let’slookattheaboveexamplewhereyourIVRmessagesays“Press1forsales,press2for

marketing,press0foroperator”.IfthecallerisontheIVRmenu,andaftertheyhearthevoice

promptstheypress1thenthesalesringgroupwillring,if2ispressedthentheMarketingring

groupwillring,if0ispressedthentheIVRwillringtheoperatorextension.

IVRSettings

z Name:NameforthisIVRmenu.

z Extension:ExtensionnumberfortheIVR,bycallingthisnumberyoucanaccesstheIVR

menu.

WelcomeMessage

z PleaseSelect:SelectavoicepromptsforthisIVRmenu.

z CustomPrompts:ClickthisbuttontonavigatetoInboundControl‐>IVRPromptspagefor

newvoiceprompts.

z RepeatLoops:DefinehowmanytimestoplaytheIVRmenutothecaller.

z Timeout:TimeoutforkeypressingofeachIVRloop.

z DialotherExtensions:Ifenabled,thecallercandialextensionnumbersdirectlywheninthe

IVR.

z Custom:Byclicking“Custom”youcansetadialplanforthisIVRmenuandthecallersonthe

IVRwillbeabletodialotherdestinationsthatthedialplanallows.(Notrecommended)

z KeyPressEvents:Definewhichdestinationtogobypressingakeyonthephonekeypad.If

undefinedkeysarepressedthentheywillbehandledbythe“i”parameter,“i”meansinvalid.

And“t”standsfortimeout,afterallIVRloopsarecompletedwithoutthecallerpressingany

keythentheincomingcallwillbehandledby“t”parameter.

3.3.3RingGroup

Inaringgroup,anincomingcallwillringthephonesofeveryoneinthegroupatthesametime.

Toconfigurearinggrouppleasenavigatetowebmenu:InboundControl‐>RingGroups.

Click“NewRingGroup”buttontoaddaringgroup.



Theextensionsinthe“AvailableChannels”columncanbeaddedtotheringgroupasaringgroup

member.

z Name:Nameforthisringgroup.

z Strategy:Defineshowtoringthegroupmembers;selecting“RingAll”willringallthe

memberextensionsatthesametime,selecting“RingInOrder”willringthemember

extensionsonebyone.

z RingGroupMembers:Theextensionsselectedtobethemembersoftheringgroup.

z AvailableChannels:Allavailableextensions/channelscanbeaddedtotheringgroup.

z Label:Extensionscanbemembersofmultipleringgroupsandthereforebygivingeachring

groupadifferentlabel,ifanincomingcallringsaringgroupthelabelwillbedisplayedon

thephonescreenalongwiththecallerID.Thereforearinggroupmemberwillknowwhich

ringgroupthecalliscomingfrom.

z Extensionforthisringgroup:Reachtheringgroupmemberbycallingthisextension.

z Ring(each/all)forlastingtime(sec):Ringdurationofthegroupmembers.

z Ifnotanswered:Definesadestinationtoredirectincomingcallstoifnooneanswersfrom

theringgroup.

3.3.4CallQueue

Acallqueueplacesincomingcallsinlinetobeansweredwhileextensionusersarebusywith

othercalls.Thequeuedcallsaredistributedtothenextavailableextensionuserintheorder

received.Onceacallqueuehasbeencreated,itcanbeassignedtospecificextensionsand

configuredtofeaturegreetings,messages,andholdmusic.

ToconfigureacallqueuepleasenavigatetowebmenuInboundControl‐>CallQueue.

Thereare3existingcallqueuespre‐configuredandallyouhavetodoisclickthe“Edit”buttonto

configurethem.Ifyourequiremorecallqueuesthenclick“NewCallQueue”toaddmore.



Herewecanseeinthe“Agents”fieldthattherearenoavailableagentstobeassignedtothecall

queues.Click“clickhere”andyou’llberedirectedtotheextensionpagetodeterminewhich

extensionswillbeemployedascallqueueagents.

Tickthecheckboxoftheextensionnumberswhichwillbeemployedascallqueueagents,then

click“EditSelected”buttonandtickthe“Agent”optioninthe“OtherOptions”section.



SaveandgobacktoInboundControl‐>CallQueuespageagainandnowyouwillbeableto

configuretheexistingcallqueuesandaddnewcallqueueswithavailableagents.



z QueueNumber:Defineanextensionnumbertoidentifythequeue.

z Label:Definethelabelforthequeue.Ausercanbeanagentofmultiplequeues,bygivinga

labelforthecallqueue,ifanincomingcallisdistributedtoanagentthelabelwillbe

displayedonthephonescreenalongwiththecallerID.Soacallqueueagentknowswhich

callqueuethecalliscomingfrom.

RingStrategy

z RingAll:Ringallavailableagentsuntiloneanswers(default)

z RoundRobin:Startingwiththefirstagent,ringtheextensionofeachagentinturnuntilthe

callisanswered.

z LeastRecent:RingtheextensionoftheAgentwhohasleastrecentlyreceivedacall

z FewestCalls:RingtheextensionoftheAgentwhohastakenthefewestnumberofcalls.

z Random:RingtheextensionofarandomAgent.

z RRmemory:RoundRobinwithMemory,likeRoundRobinabove,exceptinsteadofthenext

callstartingwiththefirstagent,thesystemrememberswhichextensionwaslastcalledand

beginstheroundrobinwiththenextagent.

z Agent:CheckeachagentthatyouwanttobeamemberofthisspecificCallCenterQueue.

z AgentTimeOut(sec):Specifythenumberofsecondstoringanagent’sextensionbefore

sendingthecalltothenextAgent(basedonRingStrategy).

z AutoPause:IfanAgent’sextensionringsandtheAgentfailstoanswerthecall,

automaticallypausethatagenttostopthemreceivingfurthercallsfromthequeue.

z Wrap‐Up‐Time(sec):Thisistheamountoftimeinsecondsthatanagenthastocomplete

workonacallafterwhichthecallisdisconnected.(Defaultis0,whichmeansnowrap‐up

time.)

z MaxWaitTime(sec):Callsthathavebeenwaitinginthequeueforthisnumberofseconds

willbesenttothe“Ifnotanswered”destination.

z MaxCallers:Maxnumberofcallerswhoareallowedtowaitinthequeue.(Defaultis0,

whichmeansunlimited.)whenthemaximumnumberofcallersinthequeueisreached,

subsequentcallerswillbesenttothe“Ifnotanswered”destination.

z JoinEmpty:AllowcallerstoentertheQueuewhennoAgentsareavailable.Ifthisoptionis

notdefined,callerswillnotbeabletoenterQueueswithoutavailableagents‐callerswillbe

senttothe“Ifnotanswered”destination.

z LeaveWhenEmpty:Ifthisoptionisselectedandcallsarestillinthequeuewhenthelast

agentlogsout,theremainingcallersintheQueuewillbetransferredtothe”Ifnot

answered”destination.ThisoptioncannotbeusedwithJoinEmptysimultaneously.

z AutoFill:CallerswillbedistributedtoAgentsautomatically.

z ReportHoldTime:ReporttheholdtimeofthenextcallerforAgentwhentheAgentis

answeringthecall.

z Frequency(sec):RepeatfrequencytoannouncetheholdtimeforcallersintheQueue.(“0”

meansnoannouncement).

z AnnounceHoldTime:Announcetheholdtime.Announce(yes),donotannounce(no)or

announceonce(once),Therewillbenoannouncementwhentheholdtimeislessthan1

minute.

z RepeatFrequency(sec):Intervaltimetoplaythevoicemenuforcallers.(“0”meansdonot

play).

z AnnouncementPrompt:SelectanIVRprompttobeusedastheAnnouncementsPrompt.

3.3.5TimeBasedRules

Manybusinesseshavefixedworkinghourswheretheyknowforexamplethattheyareonlyopen

MondaytoFridaybetween9amand5pmandwillbeclosedforbusinessatallothertimes.Time

conditionsinCooVoxIPPBXallowyoutocontrolwhathappenstoinboundcallsbothduringand

outsidenormalbusinesshours.

Navigatetowebmenu:InboundControl‐>TimeBasedRules.

Click“NewTimeRule”toaddatimeconditionforthesystem:



Hereyouconfigurethetimeanddateofyourbusinesshours.Ifyoureceiveacallwherethetime

matchesthentheinboundcallwillbedirectedto“office‐hours”IVRmenu.Ifthetimedoesnot

matchthentheinboundcallwillbedirectedto“closedtime”IVRmenu.



3.3.6OfficeClosedTiming

Officeclosedtimingisanextensionoftimebasedrules,youcanmanuallyactivateofficeclosed

timingbyfeaturecode.Thisfeatureallowsmuchmoreflexibletimeconditionstobetemporarily

appliedforofficeswhichmayhavesomeunscheduledbusinessesoractivities.

Forexample,theofficeopensinthemorningbutthere’saneventintheafternoonwhichwill

meanthatnobodywillbeabletoanswerphonecalls.Inthiscase,youcandirecttheinbound

callstoanextension’svoicemailortheclosedtimeIVR.



z EnableOfficeClosedTiming:Bydialingthefeaturecodeonaphone,youcanactivateoffice

closedtiming.(Defaultis*81)

z DisableOfficeClosedTiming:Bydialingthefeaturecodeonaphone,youcandeactivate

officeclosedtiming.(Defaultis*081)

z Destination:Thedestinationoftheinboundcallswhileofficeclosedtimingisactivated.

Thismustbepre‐configuredbeforeyoucanusethisfeature.

z Save:Savethesettingsofofficeclosedtiming.

z Cancel:Cancelthesettings.

z Status:Statusofofficeclosedtiming,“Enabled”or“Disabled”.

3.3.7InboundRoutes

General

ForbothFXOchannelsandVoIPchannels,youcandefinedefaultinbounddestinations.Ifyou

don’twanttheinboundcallstoalwaysgotoanIVRmenu,ringgrouporextension,thenyoucan

useatimeruletohandletheinboundcalls.



PortDIDs

IfsomeoftheFXOportisdedicatedtoaspecificcallingserviceandyouwantthemhandling

differentlytoyourgenericservicethenyoucanconfigure“PortDIDs”here.



Fortheaboveexample,allinboundcallsfromFXOport1willbedirectedtoextensionnumber

401.Generalinboundcontrolwillstillworkwithotherportswhichhavenotbeenconfigured

withportDIDs.



DODSettings

DODisalsoknownasdirectoutwarddialing,byspecifyingthenumberofanexternalcallerinthe

CooVoxIPPBXsystem,whenthiscallercallsin,thiscallcanbedirectedtoadestinationdirectly

withoutrestrictionoftimeruleorIVR.

ClickDODSettingstabandclickNewDODtoaddarecord.



Forthisexample,ifthecaller02885337096callstheofficenumber,thecallwillgodirectlyto

extension405.



4.IPPBXAdvanced

4.1GlobalIPPBXAdvancedSettings

4.1.1General

NavigatetowebmenuAdvanced‐>Options‐>General.

Hereonthispageyoucanconfigurecertainglobaloptionsforalluserextensions.Inthe“Local

ExtensionSettings”sectionyoucanviewthebelowoptionsthatcanbeconfigured.

LocalExtensionSettings



z OperatorExtension:Chooseanextensiontobeoperatorextension.Whenanincomingcall

hasbeendirectedtovoicemail,thenbypressing‘0’thecallerwillbeputthroughtothe

operatorextension.

z GlobalRingTimeSet(sec):Ifnotspecificallyconfigured,anincomingcallwillringthe

extensionforthetimegivenhere.

z EnableTransfer:Ifenabled,theextensionuserswillbeabletoperformcalltransfers.

z EnableAttendedTransferCallerID:Normallyifyouusefeaturecode*2(Thiswillbe

introducedinchapter4.18)totransferacalltoanotherextension,theextensionuseronly

seesyourextensionnumberascallerIDbutnottheactualcallerID,byenablingthisoption

therealcallerIDwillbepassedtotheuserextension.

z EnableMusicOnRingback:Ifenabled,callerswillhearmusicinsteadofringbacktonewhen

callingotherextensions.

z Auto‐Answer:Auto‐answerenablestheIPPBXtoautomaticallyanswertheinboundcalls

fromanalogports.

z FaxDetectTime:Ifauto‐answerenabled,youareabletoconfigurethefaxautodetection

timehere.

z WebDialAuto‐Answer:Enable/disableautoansweroftheextensionnumberswhiledialing

fromWebGUI.

z RecordFormat:ChooseGSMorWAVasthecallrecordingformat.

z CallForwardCID:AllowpassingtherealcallerIDtotheforwardednumber.

z P‐Preferred‐Identity:TheP‐Preferred‐IdentityheaderisusedamongtrustedSIPentities

(typicallyintermediaries)tocarrytheidentityoftheusersendingaSIPmessageasitwas

verifiedbyauthentication.

DefaultSettingsforNewUser



Inthissection,optionsaredefinedforthecreationofnewextensions.Ifyouhaveoneofthe

optionsenabled,thensowillanynewlycreatedextensions.

ExtensionPreferences



Theuserextensionnumberandsystemextensionnumberrangesaredefinedheretoavoidany

conflictswithintheCooVoxV2IPPBXsystem.Youcanmodifythesenumberrangesaccordingto

yourrequirements.

4.1.2GlobalAnalogSettings

GlobalAnalogSettingsareusedforconfiguringtheCooVox‐V2IPPBXsystemtoseamlesslywork

withthetelephonelinesfromyourtelecommunicationsprovider.

NavigatetowebmenuAdvanced‐>Options‐>GlobalAnalogSettings.



CallerIDDetect



TheseoptionsareusedtoteachtheCooVox‐V2IPPBXsystemhowtodetectcalleridentity(caller

ID)fromthePSTNlinesonFXOports.

z CallerIDDetection:Enable/DisableCallerIDDetection.

z CallerIDSignaling:ThesignalingtypeappliedonthePSTNlinestopasscallerID.

Bell‐US—AlsoknownasBellcoreFSK.UsedintheCanada,China,HongKongandUS.

DTMF—DualToneMulti‐Frequency.UsedinDenmark,FinlandandSweden.

V23—MostlyusedinUK.

V23‐Japan—MostlyusedinJapan.

z CallerIDStart:DefineswhenthecallerIDstarts.

Ring—CallerIDstartswhenaringisreceived.

Polarity—CallerIDstartswhenpolarityreversalstarts.

Polarity(India)—CanbeusedinIndia.

BeforeRing—CallerIDstartsbeforearingreceived.

z CIDBufferLength:ThebufferlengthcanbeusedtostorecallerIDinfo.

z RingDebounce:Setstheminimumtimeinmillisecondstodebounceextraneousringevents.

z DTMFHitsBegin:SamplingmatchingvalueofDTMFcallerIDdigits,youcanchoose1to5

digitsbeenmatchedthentoconsideritaspartoftheCallerID.

z DTMFMissesEnd:SamplematchingvalueofDTMFcallerIDdigits,youcanchoose1to5

digitsbeenmismatchedthentoconsiderit’snotpartofthecallerID.

z DetectCallerIDAfter:SetstheIPPBXsystemtodetectCallerIDafterspecificringsreceived.

General



z Opermode:SettheOpermodeforFXOPorts.

z ToneZone:Selectthetonezoneofyourcountry.

z RingTimeout(s):FXO(FXSsignaled)devicesmusthaveatimeouttodetermineifitshould

hangupbeforethelineisanswered.Thisvaluecanbetweakedtoshortenhowlongittakes

beforeDAHDIconsidersanon‐ringinglinetohavehung‐up.

z RelaxDTMF:HelpsDTMFsignaldetection.

z SendCallerIDAfter:Certaincountries(UK)haveringtoneswithdifferentringtones

(ring‐ring),whichmeansthecallerIDneedstobesetlateron,andnotjustafterthefirstring,

asperthedefault(1).

z EchoCancel:Enable/DisablesoftwareEchoCancelalgorithm.

z EchoTraining:EnablingechotrainingwillcausethePBXsystemtomutethechannel,send

animpulse,andusetheimpulseresponsetopre‐traintheechocancellersoitcanstartout

withamuchcloserideaoftheactualecho.Valuemaybe"yes","no",oranumberof

millisecondstodelaybeforetraining(default=400).Thisoptiondoesnotapplytohardware

echocancellers.

4.1.3GlobalSIPSettings

GlobalSIPsettingsallowyoutoconfiguresomegeneralandadvancedoptionsfortheIP‐PBX

systemglobalSIPpreferences.NavigatetowebmenuAdvanced‐>Options‐>SIPSettings.

General



z UDPPort:SIPoverUDPserviceport.BydefaultZycooIPPBXsystemusesUDPasSIP

transmissionprotocol.Portnumbercanbechangedhereifrequired.

z TCPPort:Bytickingthe“Enable”checkboxyoucanenableglobalSIPTCPsupport.Toregister

aSIPextensionoverTCPprotocol,you’llhavetoselectTCPtransportontheextension

configurepage,pleaserefertochapter2.7.1.

z TLSPort:Bytickingthe“Enable”checkboxyoucanenableglobalSIPTLSsupport.Toregister

aSIPextensionoverTLSprotocol,you’llhavetoselectTLStransportontheextension

configurationpage,pleaserefertochapter2.7.1.

z StartRTPPort/EndRTPPort:TheUDPportsusedbyCooVoxIPPBXsystemtocarryRTPvoice

stream.Donotchangetheportnumbersoryoumayencounteraudioissuewithphonecalls.

z DTMFMode:TheDTMFmodespecifieshowtouchtoneswillbetransmittedtotheother

sideofthecall.Possiblevaluesforthisfieldarerfc2833,inband,info,andauto.

z AllowGuest:Thissettingdeterminesifanonymouscallersarepermittedtoplacecallstothe

CooVoxIPPBXsystem.Forsecurityprecautionspleasedonotenablethisoption.

z MaxRegistration/SubscriptionTime(sec):Maximumallowedtimeofincomingregistrations

andsubscriptions(seconds).

z MinRegistration/SubscrptionTime(sec):Minimumlengthofregistrations/subscriptions.

z DefaultIncoming/OutgoingRegistrationTime(sec):Defaultlengthofincoming/outgoing

registration.



NATSupport

WhentheCooVoxIPPBXsystemisbehindaNATdeviceandneedstocommunicatetotheoutside.

Itneedstoknowwhetheritistalkingtosomeone"inside"or"outside"oftheNATtednetwork.

Forexample,ifyouaregoingtodeployremoteextensionsyouhavetotelltheCooVoxIPPBX

systemwhichnetworkaddress/addressesarefrominsideandwhicharefromoutside.Belowis

anexampleconfiguration.



z ExternalIP:YourstaticpublicIPaddressordomainname.

z ExternalHost:Thisissimilarto“ExternalIP”exceptthatthehostnameislookedupevery

"ExternalRefresh"seconds(default10’s).

z ExternalRefresh(sec):Therefreshintervalofthe“ExternalHost”.

z LocalNetworkAddress:Yourlocalnetworkaddress/addresses.

Notice:

Ifyouhaveone‐wayaudioornoaudioissueontheremoteextensionsthenthismostprobablymeansthatNAT

supportisnotproperlyconfigured.Pleasecheckyourconfigurationshere.



TypeofService

AsterisksupportsdifferentQoSsettingsattheapplicationlevelforvariousprotocolsonboth

signalingandmedia.TheTypeofService(TOS)bytecanbesetonoutgoingIPpacketsforvarious

protocols.TheTOSbyteisusedbythenetworktoprovidesomelevelofQualityofService(QoS)

evenifthenetworkiscongestedwithothertraffic.



z TOSforSignalingPackets:SetsTOSforSIPpackets.

z TOSforRTPaudiopackets:SetsTOSforRTPaudiopackets.

z TOSforRTPvideopackets:SetsTOSforRTPvideopackets.

z COSPriorityforSignalingpackets:Sets802.1ppriorityforSIPpackets.

z COSPriorityforRTPaudiopackets:Sets802.1ppriorityforRTPaudiopackets.

z COSPriorityforRTPvideopackets:Sets802.1ppriorityforRTPvideopackets.

z DNSSRVLookUp:EnableDNSSRVlookupsonoutboundcalls.

z RelaxDTMF:RelaxDTMFhandling.

z RTPTimeOut(sec):Terminatecallifthereis60secondsofnoRTPorRTCPactivityonthe

audiochannelwhenwe'renotonhold.Thisfeatureenablestheabilitytohangupacallinthe

caseofaphonedisappearingfromthenetwork,forinstanceifthephonelosespower.

z RTPHoldTimeOut(sec):Termi natecallif300secondsofnoRTPorRTCPactivityonthe

audiochannelwhenonhold.

z Add‘user=phone’toURI:EnablethisoptioniftheSIPproviderrequires";user=phone"on

URI.

z UserAgent:Allowsyoutochangetheuseragentstring.Thedefaultuseragentstringalso

containstheAsteriskversion.Ifyoudon'twanttoexposethis,changetheuseragentstring

here.

z PrematureMedia:Ifenabled,SIPchannelwillnotsend183SessionProgressforearlymedia.

Beforeenablingprematuremediamakesurethatprogressinbandisconfiguredasnever.

z ProgressInband:SetstheSIPchannelstouseinbandsignalingornot.

OutboundSIPRegistrations

The“OutboundSIPRegistrations”configurestheregisterbehaviorsofCooVoxIPPBXsystemwhen

registeringasaclienttotheotherSIPservers.



z RegisterTimeOut(sec):Retryregistrationevery20seconds(default).

z RegisterAttempts:NumberofregistrationattemptsbeforetheIPPBXsystemgiveup.Default

is10and0meanscontinueforever.



4.1.4GlobalIAXSettings

NavigatetowebmenuAdvanced‐>Options‐>IAX2Settings.



z UDPPort:IAX2signalingandmediaport,thedefaultis4569.

z Bandwidth:Specifybandwidthoflow,medium,orhightocontrolwhichcodecsareusedin

general.

z MaxRegistration/SubscriptionTime(sec):MaximumamountoftimethatIAXpeerscan

requestasaregistrationexpirationinterval(inseconds).

z MinRegistration/SubscriptionTime(sec):MinimumamountoftimethatIAXpeerscan

requestasaregistrationexpirationinterval(inseconds).



4.2VirtualFax

CooVoxIPPBXsystemhastheabilitytoautodetectincomingfaxesandsendthereceivedfaxesto

auser’semailbox.Ifyoudon’twishtosendthefaxbyemailthenfaxescanbesavedtoauser’s

extensionaccount.

Notice:

PleaseenableVirtualFaxservicesonVirtualFaxpagefirst,andthenfollowtheinstructionsbelowtoconfigure.

4.2.1ReceiveFax

CooVoxIPPBXsystemdetectsincomingfaxesfromthetrunks.ToconfigureCooVoxIPPBXtoauto

detectincomingfaxespleasenavigatetowebmenuBasic‐>Trunks.



Clickon“Edit”toeditthetrunk(eitheranalogorVoIPtrunk)thatyouwanttoconfigurefaxauto

detectionon.Findthe“AutoFaxDetection”optionandtickthecheckbox.You’llseeadropdown

listfromwhichyoucanselectanyextensionstodirectthedetectedfaxesto.



IfyouwanttheIPPBXsystemtosendthereceivedfaxestoanemailaddress(Faxto

Email)thenpleaseselectanextensionnumberstartingwith“VirtualFax”.Thennavigateto

Basic‐>Extensionpagetospecifytheemailaddressinthe“Email(Fax/Voicemail)”section.

IfyourequirethatthereceivedfaxisstoredintheIPPBXsystemonlythenyoushouldselecta

virtualfaxextensionwithoutspecifyinganemailaddress.

Finally,ifyouwanttheincomingfaxtobehandledbyafaxmachine,pleaseselecttheextension

numberassignedtothefaxmachine.

Notice:

IfyouareconfiguringFaxtoEmail,youalsohavetoconfiguretheSMTPservicebeforeitwillwork.Pleasereferto

chapter4.3.4.

4.2.2SendFax

TosendafaxyoumustfirstlogintotheCooVoxIPPBXwebinterfacewithanextensionnumber

andthevoicemailpasswordforthisextension.Beforedoingthispleaseensurethisextensionhas

the“WebManager”optionenabledontheextensionconfigurepage.



Afterlogin,navigatetotheSendFaxpage.



Enterthefaxnumberandclickon“ChooseFile”tolocatethefileyouareplanningtosend,

uploadthefileandthensendthefax.

Therearesomeoptionaloptionsforoutboundfaxes,pleasenavigatetowebmenu

Advanced‐>VirtualFax.



z Enable:EnableVirtualfaxfeatureforreceivingandsendingfaxes.

z CountryCode:Enteryourcountrycodehere.(Optional)

z AreaCode:EnteryourAreaCodehere.(Optional)

z OutboundCID:OnlyworksiftheoutboundfaxistobesentthroughVoIPtrunks.Theother

sidereceivesyourfaxwiththisnumber.

z Label:Definecustominformationtobeprintedtotheheaderofthefaxpages.

z FaxSeat:Defineshowmanyuserscansendfaxatthesametime.

z DialPlan:Adialplantosendfaxes.

4.3VoiceMail

4.3.1GeneralVoicemailOptions

Voicemailallowscallerstoleavemessagesforsubscribers(userextensions)oftheIPPBXsystem

whentheyareunabletoanswertheincomingcalls.

VoiceMailReference



z MaxGreetingTime(sec):Maximumvoicemailboxgreetingmessageduration.

z Dial“0”forOperator:Ifthisoptionisenabledthencallerswillbeabletodial"0"totransfer

outofvoicemailtotheOperator.

VoiceMessageOptions



z MessageFormat:Theaudiofileformattobeusedfortherecording.

z MaximumMessages:Themaximumamountofvoicemessagesforeachextension.

z MaxMessageTime(min):Themaximumtimedurationofanindividualvoicemailmessage.

z MinMessageTime(sec):Theminimumtimedurationofanindividualvoicemailmessage.

Defaultminimumdurationis2seconds,whichmeansvoicemessageswhicharelessthan

2secondswillbeignoredbytheIPPBXsystem.

PlaybackOptions



Theseoptionsareforvoicemailmessageplayback.

z SayMessageCallerID:AnnouncetheCallerIDofthecallerwholeftthismessagebefore

playingthevoicemessage.

z SayMessageDuration:Announcethemessagedurationbeforeplayingthevoicemessage.

z PlayEnvelope:Announcethedate,timeandcallerIDforthevoicemailmessage.

z AllowUserstoReview:Ifenabled,thisoptionwillallowuserstoreviewthevoicemessage.

4.3.2PlaybackVoicemailonthephone

NavigatetowebmenuAdvanced‐>FeatureCodes.

Onthispage,you’llfindtwofeaturecodesthatcanbeusedforcheckingvoicemail.

VoicemailMainMenu:*60

CheckExtensionVoicemail:*61

Dial*60andyouwillenterthemainmenuofvoicemailfeature,byspecifyingtheextension

numberandvoicemailpasswordoftherequiredextensionthenyoucancheckitsvoicemailand

youcandothisforanyextensionbyfollowingthesystemvoiceguidance.

Bydialing*61fromanextensionandenteringthevoicemailpasswordforthisextensionyoucan

followthevoiceguidancetocheckvoicemailofyourownextension.Oralternatively,youcan

configuresomeadvancedoptionsforyourvoicemailbox.

4.3.4VoicemailtoEmail

Tosendreceivedvoicemailmessagestotheuser’semailbox,youneedtoconfigureSMTP

support,Emailformatandspecifyemailaddressesfortheextensionusers.

Step1:

SMTPSettings

Navigatetowebmenu:Advanced‐>SMTPSettings.

Defineanemailaccounttobeusedbythesystemwhichwillsendemailswithvoicemail

messagesattachedtotheextensionusers’email

boxes.



z SMTPServer:SMTPserverdomain,forexample:smtp.gmail.com,smtp.tom.com.

z Port:DefaultSMTPserviceportis25,butifyouareusingSSL/TLSthenpleaseuseport465.

z SSL/TLS:EncryptsacommunicationchannelbetweentheCooVoxIPPBXsystemandthe

SMTPserver.

z EnableSMTPAuthentication:IfyourSMTPserverrequiresauthenticationthenpleaseenable

thisoptionandconfigurethefollowing.

z Username:Theemailaccount.

z Password:Thepasswordforthisemailaccount.

z SendTest:Click“SendTest ”tosendatestemailtoseeifSMTPisworkingcorrectly.Ifitis

workingthenyou’llreceiveanemailsentbytheIPPBXsystem.

Step2:

EmailSettings

Navigatetowebmenu:Advanced‐>Voicemail‐>EmailSettings.

Onthispageyoucandefinetheemailcontentthatwillbesenttotheextensionusers’email

boxes.



z Attachvoicemailtoemail:Ifenabled,thesystemwillsendanyvoicemessagefilesreceivedto

theextensionusers’emailbox.

z SenderName:AliasfortheSMTPemailaccount.

z From:TheemailaccountfromSMTPsettings.

z Subject:ThesubjectoftheemailsentbyCooVoxIPPBXsystem.

z Message:Thecontentoftheemail,describesthedetailsofthevoicemailmessagereceived.

z TemplateVariables:Thesevariablescanbeusedtoacquiredetailsofthevoicemailmessages,

whichcanthenbeusedinthemessagefieldtocomposetheemailcontent.

Step3:

EmailAddress

Gototheextensiondetailsfortheuserandspecifytheemailaddresswheremessagesforthis

usershouldbesent.



Oncethese3configurationstepsarecomplete,ifuserextension401receivesanewvoicemail

messagethentheIPPBXsystemwillsendthisvoicemailmessagetoexample@gmail.com.

4.3.5PlaybackVoicemailfromWebGUI

Anextensionusercanlogintothewebinterfacewiththeirextensionnumberandvoicemail

passwordif“WebManager”optionisenabledontheirextensions.

NavigatetoVoicemailListpage.



Hereonthispageyoucanseeallnewlyreceivedvoicemessagesdisplayed.

Byclicking“Play”buttonyouwillbepresentedwithadialogboxthatgivesyoutwooptionsto

playbackthismessage.



Byclickingbuttonyoucanplaybackthismessagedirectlyfromthewebinterface.Byselecting

anextensionnumberandclickingonthe“Play”buttonyoucanplaybackthismessagefromthe

selectedextension.



4.4Conference

Conferencesallowtwoormorecallerstobejoinedtogethersothatallpartiesonthecallcan

hearoneanother.ConferencesarealsoreferredasConferenceBridgesorConferenceRooms.

OnCooVoxV2IPPBXsystem,youcancreateupto20conferencerooms.Thereare3default

conferenceroomspreconfiguredforyou.

4.4.1StaticConference

NavigatetowebmenuAdvanced‐>Conference.Youcanclick“NewConference”buttontoadda

newconferenceroomorclick“Edit”buttonontheexistingconferenceroomtochangethe

properties.



Conferencenumber

z RoomExtension:Callthisextensionnumbertoentertheconferenceroom.

ConferencePassword

z GuestPassword:Ifcallersusethispasswordtoentertheconferencethentheyareordinary

participants.

z AdministratorPassword:Ifcallersusethispasswordtoentertheconferencethentheyare

administratorsandhaveadvancedconferencemenufeaturessuchasinvitingpeopleto

participateintheconference.

ConferenceOptions

z ConferenceDialPlan:Conferenceadmincanusethisdialplantoinviteotherparticipants.

z Playholdmusicforfirstcaller:Playstheholdmusicforthefirstparticipantintheconference

untilanotherparticipantenterstheconference.

z Enablecallermenu:Checkthisoptiontoallowtheconferenceadmintoaccessthe

conferencemenubypressing“*”onthephone.

z AnnounceCallers:Announcealltheparticipantsintheroomwhenanewparticipantenters

theconferenceroom.

z RecordConference:Recordthisconference(Recordingformatiswav).Therecorded

conferencecanbesearchedwithinReport‐>RecordList‐>Conferencepage.Pleaseseechapter

6.3.2.

z QuietMode:Ifthisoptionischeckedthenthesystemwillnotgiveanyannouncementwhen

participantsenterorleavetheconference.

z Closetheconferencewhenlastadministratorexits:Ifthisoptionischeckedthenthe

conferencewillbeterminatedwhenthelastadministratorexits.

z LeaderWait:Waituntiltheconferenceleader(administrator)enterstheconferencebefore

startingtheconference.

4.4.2DynamicConference

CooVoxIPPBXsystemallowsyoutopressakeysequence(featurecode)tocreateaconference

duringalivecall.

PleasenavigatetowebmenuAdvanced‐>FeatureCodes.Youcanseethefeaturecodesavailable

forconferencefeature.



z InviteParticipant:Wheninastaticconferenceroomoradynamicconferenceroom,ifthe

conferenceadministratorpresses0theywillhearadialtoneandcaninviteothersto

participateinthisconference.

z CreateConference:Duringalivecalltheextensionusercanpress*0tocreateadynamic

conferenceroom.Theothersidewillautomaticallyentertheconferenceasanordinary

participantwhiletheextensionuserwhocreatedthisconferencewillberequestedtoenter

theconferencepasswordtoenter.

z Returntoconferencewithparticipant:Whileusingtheconferencemenutoinviteother

people,youcandial**toreturntotheconferencewithinvitedparty.

z Returntoconferencewithoutparticipant:Iftheinvitedpartydoesn’twanttoparticipatein

theconferenceyoucanpress*#toreturntotheconferencewithouttheinvitedparty.

Notice:

Afteradynamicconferenceiscreated,inrealityyouhaveenteredastaticconferenceroom(bydefault900isthe

firstavailableconferenceroom).Youareabletouseconferenceadminmenutoinviteotherstotheconference

alsootherscandial900toenterthisconference.



4.5MusicSettings

MusicSettings,orMusicOnHold(MOH)asitismorecommonlyknownonanIPPBXsystemallows

audiofiles(suchasWAVorMP3files)tobeuploadedtotheIPPBXsystemandplayedbackwhen

acallerisplacedonholdoriswaitinginaqueue.

NavigatetowebmenuAdvanced‐>MusicSettings.



z MusicOnHoldReference:Audiofilesinthisselectedfolderwillplaytothepartywhichison

hold.

z MusicOnRingbackReference:Audiofilesinthisfolderwillbeplayedinsteadofplaying

ringbacktonetothecaller.

z MusicOnQueueReference:Audiofilesinthisfolderwillbeplayedwhenthecalleriswaiting

inacallqueue.

Thereare10foldersforstoringmusicfiles,bydefaultthefirst3foldersarepreloadedwithmusic

filesthatyoucanselect.However,ifyouwanttouploadyourownaudiofilespleaseclick“Music

Management”tab.



IntheMusicManagementsection,youcanselectamusicfolderandclick“Load”buttontocheck

whichaudiofilesareinsidethisfolder.Byclicking“Delete”buttonyoucandeletetheexisting

audiofiles.

IntheUploadMusicFilesection,youcanselectamusicfolderandbrowseyourPCfilesystemto

selectyourpreferredaudiofileandclick“Upload”buttontouploadtheaudiofile.Ifthereare

morethanoneaudiofileinthesamemusicfolder,theywillbeplayedatrandom.

Notice:

CooVoxIPPBXsystemcanadoptMP3,wav(16bit,8000Hz,mono),gsm,ulawandalawaudiofileformat.

4.6DISA

Directinwardsystemaccess(DISA)allowsanoutsidecallertodialdirectlyintothePBXsystemand

accessthesystem'sfeaturesandfacilitiesremotely.

Thisisusefulifyouwantpeopletobeabletoforexampletakeadvantageofthelowratefor

internationalcallsthatyouhaveavailableonyoursystem,ortoallowoutsidecallerstobeableto

usethepagingorintercomfeaturesofthesystem.Alwaysprotectthisfeaturewithstrong

password/passwords,thepasswordsneedtobesetonAdvanced‐>PinSetspagewhichwillbe

introducedinChapter4.13.

NavigatetowebmenuAdvanced‐>DISA.Clickon“NewDISA”buttontocreateanewDISAcall

target.



z Name:AliasoftheDISAcalltarget.

z PINSet:Asetofpincodesusedtoauthorizeallcallersusingthesystemfeaturesandfacilities.

z WithoutPIN:Ifenabled,callerswillnotberequiredtoenteranypincodetobeabletouse

thesystemfeatures(Notrecommended).

z RecordinCDR:Thepincodethatisusedwillbestoredintocalllogsandcanthereforebe

tracedonReport‐>CallLogspage.

z ResponseTimeout(sec):Themaximumwaitingdurationbeforehangingupifthedialed

numberisincompleteorinvalid.Defaulted10seconds

z DigitTimeout(sec):Themaximumintervaltimebetweendigitswhentypingextension

number.Defaulted5seconds.

z ExtensionforthisDISA(Optional):IfyouwanttoaccessDISAbydialinganextension,youcan

defineanextensionnumberforthisDISA.

z SelectDialPlan:SelectadialplanforthisDISAsocallerswillbeabletomakeoutbound

phonecallsusingthetrunksontheIPPBXsystem.

Notice:

AfteranewDISAiscreated,itcanbeincludedintheinboundcontrolsectionasacalldestination.Butthisisnot

recommendedasitisnotsafebecauseallcallerscanpotentiallyaccessDISAfunctionality.Abetteroptionisto

configureDODsettings(Chapter3.3.6)forthenumberswhichyouwanttobeabletoaccessDISA.

4.7FollowMe

TheFollowMefeatureallowsyoutosetalistofnumbersthatyoumaypossiblybecontactedon.

Therefore,ifsomeonecallsyourextensionandyouarenotavailablethenfollowmewillwork

throughthelistcallingeachofthenumbersinturnuntilyouarecontactedorthelistis

exhausted.

Toconfigurefollowme,navigatetowebmenuAdvanced‐>FollowMe.Clickon“NewFollowMe”

toconfigurefollowmeforanextension.



z Extension:Selecttheextensionnumberwhichwillbeconfiguredwithfollowme.

z Ringlastingfor_20_seconds:Definehowlongtoringtheextensionbeforethecallis

forwardedout.Bydefault,thisis20seconds.

z FollowMeList:Thelistofnumberstoforwardthecallsto.Eachlineiswrittenwiththe

format“number,time”,“number”isoneofthenumberstoforwardthecallsto,“time”

defineshowlongtoringthisnumber.Theyareseparatedwithacommawithoutspace.

Numbersarecalledinsequence.



4.8CallForward

4.8.1ConfigurefromtheWeb

Thisfeatureallowscallstoanextensiontobeautomaticallyforwardedtoaspecificinternal

extensionorexternalphonenumber.

BeforeconfiguringcallforwardyoucanenabletheIPPBXsystemtoplayavoicepromptbefore

thecallisforwarded.ThisvoicepromptscanberecordedoruploadedfromtheInbound

Control‐>IVRPromptspage.

OncethevoicepromptfileisreadyyoucannavigatetowebmenuAdvanced‐>CallForwardand

enablethesystemtoplaybackthevoicepromptbeforetheincomingcallisforwarded.



Afterthevoicepromptisset,click“NewForward”buttontosetcallforwardforanextension.



z Always:Unconditionallyforwardtheincomingcalls.

z Busy:Forwardtheincomingcallsonlyiftheextensionisbusy.

z NoAnswer:Forwardtheincomingcallonlyiftheextensiondidn’tanswer.

z Ringlastingfor____seconds:Onlyconfigurablefor“NoAnswer”option.Itdefineshowlong

toringtheextensionbeforeforwardingiftheextensiondidn’tanswer.

Notice:

1.Ifyouareforwardingacalltoanexternalphonenumberthenpleaseensurethatyouaddaprefixinfrontofthe

numberifyoursystemrequiresaprefixtodialout.

2.Theforwardcondition“Always”ismutuallyexclusiveto“Busy”and“NoAnswer”.



4.8.2ConfigurefromthePhone

NavigatetowebmenuAdvanced‐>FeatureCodes.

You’llseefeaturecodesforcallforwardasfollows:



Withthesefeaturecodes,youcanactivateordeactivatecallforwarddirectlyfromyourphones

withoutconfigurationontheWebGUI.

Forexample,aCooVoxIPPBXrequiresprefix9tocalloutbound,andthenumberyouwantto

forwardthecallstois85337096.

z Activatealwayscallforward:Dial*71985337096,press1toconfirm.

z Deactivatealwayscallforward:Dial*071.

z Activatecallforwardonbusy:Dial*72985337096,press1toconfirm.

z Deactivatecallforwardonbusy:Dial*072.

z Activatecallforwardnoanswer:Dial*73985337096,press1toconfirm.

z Deactivatecallforwardnoanswer:Dial*073.



4.9CallTransfer

CallTransferisusedtotransferacallinprogresstosomeotherdestination.Therearetwotypes

ofcalltransfer.

z Attendedcalltransfer‐Wherethecallisplacedonhold,acallisplacedtoanotherparty,

andaconversationcantakeplaceprivatelybeforethecalleronholdisconnectedtothenew

destination.Itisalsoreferredtoas"SupervisedCallTransfer".

z Blindcalltransfer‐Wherethecallistransferredtotheotherdestinationswithout

intervention(theotherdestinationcouldringoutandmaynotbeansweredforinstance).

NavigatetowebmenuAdvanced‐>FeatureCodes.You’llseethefeaturecodeforcalltransferas

below:



z BlindTransfer:Inalivecall,anextensionusercanpress#keyandtheIPPBXsystemprompts

“Transfer”,youthenenterthenumbertotransferto,thiscallwillbetransferredinstantly

andtheusercanhangup.Ifthetransferrednumberdoesn’tanswerthiscallthenitwillring

backtotheextensionuser.

z AttendedTransfer:Inalivecall,extensionusercanpress*2andtheIPPBXsystemprompts

“Transfer”,youthenenterthenumbertotransferto,aftersomeoneanswersyourcall,you

canintroducethiscallandhangupatwhichpointthecallistransferred.

z DisconnectCall:Inanattendedtransferiftheothersidedoesn’twanttotakethecalltobe

transferred,youcanpress*todisconnectwiththemandgetbacktothecaller.

z Timeoutforansweronattendedtransfer(sec):Inanattendedtransfer,ifthethirdpartyrang

for15secondswithoutanswering,theextensionuserwillgobacktothecallerandthe

transferisterminated.



4.10OneNumberStations

OneNumberStationsisaninnovativeIPPBXfeatureuniquetoZycooIPPBX.Withonenumber

stationsfeature,youcanhavethesameextensionnumberinseveraldifferentlocations.

Onenumberstationsfeaturecanputseveralextensionnumbersinthesame“group”,amain

numbercanbeselectedfromthemembersandwhenanincomingcallismadetothemain

number,itwillringallthememberextensionsincludingthemainnumber.Anyextensionwithin

thegroupcallingotherextensionswilldisplayonlythemainnumber.

NavigatetowebmenuAdvanced‐>OneNumberStations.Click“NewOneNumberStations”

buttontocreateaonenumberstationsgroup.



Selecttheextensionsfromthe“Extensions”columntothe“ONSGroupMembers”column.Inthe

“MainExtension”dropdownlistselectanextensiontobethemainextensionnumber.Nextclick

“Save”andyou’llhaveanewonenumberstationsgroup.

Inthisexample,nomatterwhether407,408or409makesacall,otherextensionsonlyseethe

callingnumberasextension407,whileanycallsmadeto407willresultinall3extensionsringing.

Asyoucanseeonthispagethere’safeaturecodeSwitchStationavailable.



Thisfeaturecodeisusedtoswitchextensionduringaphonecall.Forexample,ifaninboundcall

calledextension407andtheonenumberstationsmember408answeredthiscall,youcanpress

*1fromextension407or409toswitchthislivecallto407or409,then408willbedisconnected.



4.11PagingandIntercom

ThePagingandIntercomfeatureallowsyoutouseyourphonesystemasanintercomsystem,the

premiseisthatyourendpoints(phonedevices)supportthisfunctionality.ThePagingand

Intercomfeatureallowsyoutodefineanumber(justlikeanextensionorRingGroupnumber)

thatwillsimultaneouslypageagroupofdevices.Forexample,inasmalloffice,youmightdefine

apaginggroupthatallowsanyusertodial699,allowingthemtopagetheentireoffice.Youcan

alsousethefeaturecode*50/*51topage/intercomasingleextension,bydialing*50/*51

followedbytheextensionnumber.

NavigatetowebmenuAdvanced‐>PagingandIntercom.Click“NewPagingandIntercom”button

toaddanewpaginggroup.



z PagingExtension:Theextensionnumberforthispaginggroup,bycallingthisextension

numberyoucanreachthegroupmembers.

z Description:Descriptionofthispaginggroup.

z Duplex:Ifenabled,thegroupmemberscantalkbacktothecaller.

Bycallingthepagingextensionnumber,allgroupmemberphoneswillautoanswerinspeaker

mode(requiresthattheIPphonessupportautoanswerfeature),thecallercannowmakeabrief

announcementtothegroupmembers.



4.12WebExtensions

WebExtensionisanewfeaturethatmakesuseofWebRTCtechnology.Youcanuseanyweb

browserthatsupportsWebRTCtoregisteranextensionnumbertoyourCooVoxV2IPPBXsystem

withoutanyplugins.

ToregisterthefirstWebextensionspleasefollowthestepsbelow:

Step1:

CreateaWebExtension

Tocreateawebextension,navigatetowebmenuAdvanced‐>WebExtensions.Clickon“New

User”buttontoaddanewwebextension.



z Name:Usernameofthiswebextension.

z Extension:Extensionnumberofthiswebextension.

z Password:Passwordforregistrationofthiswebextension.

z OutboundCID:OnlyworksifthecallwasplacedoutthroughVoIPtrunks.

z DialPlan:Defineswhichtypeofnumbersthewebextensioncandial.

z Transport:WSorWSS.

z WS:WS(WebSocket)ProtocolwhichisanindependentTCP‐basedprotocolproviding

full‐duplexcommunicationchannelsoverasingleTCPconnection.TheWebSocketprotocol

wasstandardizedbytheIETFasRFC6455in2011,andtheWebSocketAPIinWebIDLis

beingstandardizedbytheW3C.

z WSS:WSS(WebSocketsoverSSL/TLS),likeHTTPS,WSSisencryptedandwestrongly

recommendthesecurewss://protocolovertheinsecurews://transport.Avarietyof

attacksagainstWebSocketsarealmostimpossibleifthetransportissecured.

Step2:

UpgradeWebextensionpatch

Asyoucansee,webextensionsusedifferentprotocolsforsignalingandmedia(WS/WSS)and

theyarenotordinarySIP/IAX2extensionthatcanuseIPphonesorsoftphonestoregistersomust

betreateddifferently.

DownloadWebRTCpatchfromthelinksbelow:

U80V2:http://zycoo.com/html/U80_V2.html

U100:http://zycoo.com/html/U100_V2.html



Step3:

Aftercompletingtheupgradeprocess(seechapter8.6)youcanaccesstheWebRTCextension

(192.168.1.254shouldbeyourIPPBXIPaddress)youwillseethewebextensionregisterinterface.

Pleasecompletetheregistercredentialsasbelow:



Next,pressEnterandthewebextensionwillberegisteredandisreadyforphonecallsjustlike

anyotherstandardextension.

WebRTCcanevenbeadaptedtoanenterprisewebsitewhichcanhelpanenterpriseservetheir

customerswithdirectvoicecommunicationviatheirwebsite.FormoreadvancedWebRTC

settingspleaserefertotheWebRTCmanual.



4.13PinSets

PinsetscanbeusedtosecureyourIPPBXsystemphoneservicesandinparticularforoutbound

dialrulesandDISA.

NavigatetowebmenuAdvanced‐>PINSets.Clickon“NewPINSet”buttontocreateacollection

ofPINcodes.

删除的内容: the



EachlineisaPINcode,pressEntertoaddthenextPINcodewithoutanysymbols.



4.14CallRecording

CooVoxIPPBXsystemhasbuilt‐inabilitytorecordcalls.Noadditionalsoftwareisrequiredfor

recordingcalls.WhenCooVoxIPPBXsystemrecordsacall,bothsidesofthecallarerecordedand

writtenouttoafileforplaybackonacomputer.Callrecordingcanbeusedtoensurecallquality,

ortokeepcallsforlaterreview.CooVoxIPPBXprovidestheabilitytorecordallcalls,orto

selectivelyrecordcalls.

4.14.1RecordAllCalls

NavigatetowebmenuAdvanced‐>CallRecording.Click“NewCallRecording”toactivatecall

recordingfortheextensionsyouwantcallstoberecorded.



z Extension:Selecttheextensionswhichyouwantcallstoberecorded.

z AlwaysRecording:Ifenabled,allcallsfromtheaboveselectedextensionswillberecorded

regardlesswhenthecallsweremadeandreceived.

z StartTime,EndTime,StartDay,EndDay:IfAlwaysRecordingisunnecessarythenyoucan

specifywhichtimedurationsinaweektorecordallcallsfromtheaboveselected

extensions.

z InboundRecord:Enabletorecordallinboundcalls.

z OutboundRecord:Enabletorecordalloutboundcalls.

TherecordingscanbesearchedonReport‐>RecordList‐>CallRecordingpage.Pleaseseechapter

6.3.1.

4.14.2OneTouchRecording

OneTouc hRecordingisalsoknownasRecordonDemand.Itallowsuserstorecordphonecalls

selectively.

NavigatetowebmenuAdvanced‐>FeatureCode.Hereonthispageyoucanseetheonetouch

recordingfeaturecodeasbelow:



Inalivecallconversation,anextensionusercanusefeaturecode*1torecordthiscall.Withthis

feature,youdon’thavetoconfigurerecordingallcallsfortheextensionswhichmaycauseheavy

systemresourceuseifsomecallrecordingsarenotrequired.

TheonetouchrecordingscanbesearchedfromReport‐>RecordList‐>OneTouchRecordingpage.

Pleaseseechapter6.3.3.



4.15SmartDID

CooVoxIPPBXsystemhastheabilitytorouteaninboundcalldirectlytoanextensionifthe

extensionhadpreviouslytriedtocallthenumberbutthecallwasunanswered.Itisconvenient

forthecalledpartytomakeacallbackandbedirectlyroutedtotheextensionthatcalledthem

withoutgoingthroughtheIVRmenuorreceptiondesk.

NavigatetowebmenuAdvanced‐>SmartDID.Tickthe“Enable”checkboxtoenableSmartDID

functionality.



ThereisadefaultSmartDIDrulewhichenablesalloutboundcallstobemonitoredbytheSmart

DIDfeature.Ifthecallisnotansweredbythecalledparty,thenthecallednumberwillbestored

intotheAsteriskdatabasewiththeextensionnumberwhichmadethiscall.Ifthecalledparty

doesmakeacallbacktotheIPPBXsystem,thenthecallwillautomaticallybedirectedtothe

extensionnumber.

Ifyoudon’twantalloutboundcallsmonitoredbySmartDID,youcanmodifytheexistingruleor

click“NewSmartDIDRule”toaddyourcustomrule/rules.Anexampleofthisisdetailedbelow:



z Pattern:Definesthenumberformatwhichwouldbedialed.

z Strip:Removesomedigitsfromthefrontofthedialednumber.

z Prepend:Prependsomedigitsinfrontofthedialednumberaftermanipulatedbythe“Strip”

option.

Thenumberstobedialedwillstartwithprefix17951andiftheycallback,theexpectednumbers

willhave+86infrontoftheminsteadofthe5‐digitprefix17951.Insuchasituation,the

outboundandinboundnumbersarenotthesame,you’llneedthe“Strip”and“Prepend”options

tomanipulatethedialednumberstomakesureitcanmatchthe“same”numberwhenitcalls

back.Ifthenumberstobecalledandthenumberstobereceivedarethesame,thenyoudon’t

havetoconfigurethese2options.Alternatively,youcanconfigureonlyoneofthese2options,it

willalldependonyouractualrequirements.

Forexample,theextensionuser401wishestocall85337096,andthecarrierrequiresaprefix

17951toensuretherateismuchcheaper.Theuserwilldial1795185337096toplacethiscall.If

thecalledpartymissesthiscallthentheIPPBXsystemwillstorethisnumber+8685337096with

extensionnumber401intoitsdatabase.Lateron,ifthecalledpartytriestocallback,theIPPBX

systemgets+8685337096asthecallerIDandmatchesthisfromitsdatabase,oncesuccessfully

matched,thiscallwillbeautomaticallydirectedtoextension401.

Notice:

1.TherecordsforSmartDIDfunctionalityinthesystemdatabasewillbeerasedeverydayatmidnight.

Thismeansthisisadynamiceffectivefeatureandisonlydesignedtohandlecallbacksmadewithinthesameday

astheoriginalcall.

2.Inthe“Pattern”field,patternscanbeusedinthesamewayasthepatternsusedtomanipulatedialednumberin

thedialrules.Pleaserefertochapter3.2.1.

4.16CallBack

Callbackistoallowacompanyemployeewhoneedstomakeacallfromtheirpersonalphoneto

calltheIPPBX,theIPPBXcallsthembackandthecostofanyfutureoutboundcallsareatthe

companiesexpense.

NavigatetowebmenuAdvanced‐>CallBack.



z Enable:Checkthecheckboxtoenablecallbackfeature.

z Strip:ThereceivedcallerIDmighthavesomeadditionaldigitsinfrontofitanditwillnotbe

possibleforyoutocallbackdirectly,youcanspecifyheretoremovesomedigitsbefore

callingback.

z Prepend:Afterthenumberhasbeenmanipulatedbythe“Strip”option,youcanusethis

optiontoaddsomeextradigitsinfrontbeforecallingback.

z DialPlan:ChooseanappropriatedialplantomakesuretheIPPBXsystemhasthepermissions

foroutboundcalling.

Click“NewCallbackNumber”toaddacallbacknumber.



z CallbackNumber:ThenumberwhichwillbeusedtocallintotheIPPBXsystemandwillbe

handledbytheCallbackfeature.

z Destination:Anextensionoranothercalldestinationwhichwillbeusedtocallthecallback

number.

Intheaboveexample,ifthecaller13880424687calledtheIPPBXsystem,IPPBXwilldisconnect

thiscallandmakeacallbacktothisnumberusingextension410.

Inthecallbackdestinationfieldyoucanevensetthedestinationtoaconference,callqueueor

DISA,sothecallerscanaccessthesefunctionalitiesallatthecompaniesexpense.



4.17PhoneBook

ThephonebookontheCooVoxIPPBXsystemissimilartoacontactlistonacellularphone.You

canaddthecontactstotheIPPBXsystemfromAdvanced‐>PhoneBookpage.TodothisClick“New

Contact”tocreateanewcontactrecord.



z Name:Contactname.

z PhoneNumber:Phonenumberofthecontact.

z SpeedDial:Speeddialnumberwhichcanbeusedtocallthiscontactfromanother

extension.

Aftercontactshavebeencreatedtheywillbelistedhereonthispage.



HereonthispageyoualsohavesomeadditionaladvancedoptionsforthephonebookandLDAP

configurations.

z Import:Youcanimportacontactlistfrom.txtor.csvfiles.

z Export:Exportthecurrentcontactlistas.csvfile.

z DeleteAll:Deleteallcontacts.

z SyncLDAP:SynchronizethecontactstoanLDAPserver.

z Theprefixforspeeddial:Usingthisfeaturecodewiththespeeddialcodeofacontactyou

cancallthecontactwithoutknowingtheirexactnumber.

z Filter:Searchcontactsbycontactname,phonenumberorspeeddialcode.

z CreateContact:Createanewcontactrecord.

z DeleteSelected:Deletetheselectedcontacts.

z Call:Assignanextensiontocallthiscontact.

z Edit:Edittheinformationofthiscontact.

z Delete:Deletethiscontact.



4.18LDAPServer

4.18.1LDAPServerSettings

LDAP(LightweightDirectoryAccessProtocol)isanopen,vendor‐neutral,industrystandard

applicationprotocolforaccessingandmaintainingdistributeddirectoryinformationservicesover

anIPnetwork.AnLDAPserverhasbeenembeddedintoCooVoxIPPBXwhichismainlyusedto

centralizedandmanagethephonebook.LDAPserverhasgeneratedthephonebookbasedon

createdextensionsbydefault.

NavigatetowebmenuAdvanced‐>LDAPServer.



z Enable:Enable/DisableLDAPService.

z Username:Definetheusernameoftheserveradministrator(e.g.:manager).Thissettingwill

beusedontheIPPhone.

z Password:Definethepasswordoftheserveradministrator.Thissettingwillbeusedonthe

IPPhone.

z Domain:DefineadomainfortheLDAPserver(e.g.:ldapdomain.com).Thissettingwillbe

usedontheIPPhone.

z Organization:DefineanorganizationtodescribethemembersrecordedbyLDAP(e.g.:

zycoo.ltd).ThissettingwillbeusedontheIPPhone.

z Port:LDAPserviceport,thedefaultportnumberis389.

4.18.2SynchronizeContactswithLDAPServer

NavigatetowebmenuAdvanced‐>PhoneBook.Clickonthe“SyncLDAP”buttontosynchronize

contactswithLDAPserver.



4.18.3LDAPClientSettings

AfterenablingtheLDAPserver,youneedconfigureaclient.Forexample:ZYCOOD60IPPhone.

OpenthewebinterfaceoftheIPPhoneonyourbrowser,navigatetowebmenuPhone‐>Remote

Contact‐>LDAPSettings.



z LDAP:SelectLDAPservertoconnect

z DisplayTitle:DefineatitlefortheLDAPserver,thiswillbedisplayedonthephone’sscreen.

z Version:SelecttheLDAPVersion.DefaultisVersion3.

z ServerAddress:ConfiguretheserverdomainorIP

z ServerPort:Configuretheserverport.Defaultis389.

z Authentication:Selectauthenticationmethod,includingNone,Simple,Digest‐MD5and

CRAM‐MD5.

z Line:SelectSIPlinesforoutboundcallswithdifferentLDAPservers

z Username/Password:ConfiguretheusernameandpasswordfortheLDAPserver.(Please

refertothesettingsofLDAPserver,usernameformat:cn=CooVoxV2,dc=ldapdzycoo.com.

z SearchBase:Configurethepositionwherethesearchbegins.(Thiscorrespondstothe

domainsettingofLDAPserver.)

z EnableCallingSearch:Youcansearchorupdatetheotherparty’snameinthecallifyou

enablecallingsearch.

z Telephone/Mobile/Other/DisplayName:Configurethecontactinformation,including

displayname,telephonenumber,mobilenumberandothernumber.



4.19FeatureCodes

Featurecodesallowyoutosetthespecialcodesthatuserscandialtoaccessvariousfeatures.

NavigatetowebmenuAdvanced‐>FeatureCodes.

CallParking



AParkingLotallowsanyonewhohasreceivedacalltoparkthecallonanextension,allowingany

otherusertoaccesstheparkedcall.Typically,youreceivethecall,transferittoextension700,

andthenlistenasthesystemtellsyouwhereyoucanpickupthecall(usuallyextension701).

AnyoneelseonyourCooVoxIPPBXsystemcannowdial701topick‐uptheparkedcall.

Acallcanbeparkedforamaximumof45secondsasperthedefinitionof“CallParkingTime”,if

nobodypicksthiscallupthenitwillgobacktotheextensionwhichparkedit.

The“EnableCallParkBLFNotification”enablestheparkedextensions701‐720tobemonitoredby

BLFkeys,soifthere’sacallthatisparked,theextensionuserwillbeabletoseeitfromtheBLF

panel.



PickupCall



Pickupcalloptionallowsuserstopickupcallsthatarenotdirectedtothembydialingafeature

code*8or**.

“PickupExtension:*8”hasalreadybeenintroducedinchapter2.7.1,asit’srelatedtothe

pickupgroupoptionoftheextensionsettings.

While“PickupSpecifiedExtension:**”canhelppickupacallonanyringingextension.Dial

**followedbytheextensionnumberandyoucanpickupacallonaringingextensionifitisin

thesamepickupgroupasyourextensionornot.

Transfer

Pleaseseechapter4.9.



OneTouchRecording

Pleaseseechapter6.3.3.



CallForward

Pleaseseechapter4.8.2.

DoNotDisturb



WiththeDoNotDisturb(DND)featureenabled,anextensioncanmakeoutboundphonecallsbut

inboundcallstotheextensioncannotbemade.

IfanextensionuseroftheCooVoxIPPBXsystemdials*74fromtheirphone,thesystemwillplaya

beepsoundtoindicateDNDhasbeenactivated.

TodisableDND,simplydial*074,anotherbeepsoundwillplayandDNDhasbeendeactivated.



Spy



CallSpyallowsuserstodialthespyfeaturecodesfollowedbyanextensionnumbertolistento

thecallconversationinreal‐time.

z NormalSpy:Forexample,extension410istalkingtosomeoneonthephone,youcandial

*90410tolistentotheirconversation,however,neitherspeakerwillbeabletohearyou.

z WhisperSpy:Whisperspyisalsoknownascoaching.Forexample,anewemployeeistalking

tothecustomeronthephone,theirsupervisorcandial*91followedbytheemployee’s

extensionnumbertolistentotheirconversation.Thesupervisorcantalktothenew

employeeonlywithoutthecustomerhearingtheconversation.

z BargeSpy:Bargespyissimilartoaninstant3‐wayconferencecall.Whileanextensionuser

istalkingtosomeoneelseonthephone,youcandial*92followedbytheirextension

numbertotalktobothofthespeakers.

Notice:

Beforecallspycanbeused,youhavetomakesuretheextensionstobespied,havethe“AllowBeingSpied”option

enabledonextensionsettingspage.



BlackList



Blacklistfeatureallowsyoutocreatealistofnumbersthatarenotallowedtocallintothe

CooVoxIPPBXsystem.

Anyextensionusercandial*75andfollowthevoicepromptstoaddthenumberstotheCooVox

IPPBXsystemblacklist.

Toremovenumbersfromblacklist,youcandial*075.



Voicemail

Pleaseseechapter4.3.2.



Conference

Pleaseseechapter4.4.2.



CallQueues



Callqueueagentscandial*95tosuspendtheirextensiontemporarily,newcallswillnotbe

distributedtotheirextensions,untiltheydial*095toresume.



Others



z Intercom:Theintercomfeaturecodeallowsyoutointercomoneextensiononly.Youdon’t

havetocreatea“PagingandIntercom”groupforonlyoneextensionifyouintendto

intercomwithonlythatextension.

z Paging:Thepagingfeaturecodeallowsyoutopageoneextensiononly.It’sthesameasthe

intercomfeaturecode,theonlydifferencebetweenpagingfeaturecodeandintercom

featurecodeisbyusingintercomfeaturecodebothsidescantalktoeachotherbutusing

pagingfeaturecode,onlythecallercantalktothecalledparty.

z Directory:Directoryisalsoknownasdialbyname.Extensionuserscandial*3andfollowthe

voicepromptstoenterthefirst3lettersofanotherextensionuser’sfirstorlastnameand

thenmakeacalltoanextensionnumberwithoutknowingitsextensionnumber.

z ExternalPaging:Aloudspeakercanbeconnectedtothe3.5mmAudioOutinterfaceonthe

backpaneloftheU100IPPBX,bydialing*911youareabletodoapagingcalltothe

loudspeakertomakeaninstantannouncement.

5.NetworkSettings

5.1NetworkBasic

5.1.1IPv4Settings

CooVoxV2IPPBXsystemsupportsstaticIP,DHCPandPPPoEforWANconnection,whileonLAN

portonlystaticIPissupported.IfyouareconfiguringyourWANconnectionasstaticIPorDHCP,

ensureWANandLANIPaddressesarenotinthesamenetwork.

Static

NavigatetowebmenuNetworkSettings‐>Network‐>IPv4Setting.



Bydefault,CooVoxIPPBXhasbeenpreconfiguredwithastaticIPaddressof192.168.1.100and

192.168.10.100onWANandLANinterfacesrespectively.IfyouwanttouseastaticIPthen

configurerequiredaddresshereandincludetheaddress,netmask,gatewayandDNSgiven

byyourISPornetworkadministrator.

FortheLANinterface,youcanspecify2additionalvirtualIPaddresses.Thesecanbeusedto

accessothernetworksfromtheLANport.

DHCP

IfyourInternetconnectionautomaticallyprovidesyouwithausableIPaddress,youcanselect

“DHCP”ontheWANinterface.



IfDHCPisselectedthentheWANinterfacewillnotbeconfigurableasitobtainsallitsnetwork

parametersfromtheDHCPserver.DHCPshouldbeusedcautiouslyasallIPextensionsregisterto

theIPPBXsystemthroughtheWANinterfaceandasDHCPaddressescanchangeandIP

extensionsneedtoknowtheaddressoftheIPPBXatalltimes.Itisbestpracticetoconfigure

WANaddresswithaStaticIP.

PPPoE

CooVoxIPPBXcanbeconnectedtothenetworkviaADSLmodembymeansofPoint‐to‐Point

ProtocoloverEthernet(PPPoE)dial‐up.Insuchasituation,extensionswillsubscribetotheIPPBX

systemthroughtheLANport,whileWANportcanbeusedforremoteextensions.



IfPPPoEisset,youhavetospecifytheusernameandpasswordgivenbyyourISPandtheIPPBX

systemwilldial‐uptotheISPandoncesuccessfullyconnected,youwillhaveInternetaccesson

theWANinterface.

LANportconnectstoyourlocalnetworkforinternalIPextensionstoregister.Ifnecessary,you

canchangeLANIPtosuityourlocalnetwork.

5.1.2IPv6Settings

IPv6(InternetProtocolVersion6)hasbeenindevelopmentfornearlytwodecades.Nowthe

next‐generationprotocolisreadytoreplaceIPv4andassumeitsplaceasthebackboneofthe

Internet.

Today,majorInternetserviceproviders(ISPs),homenetworkingequipmentmanufacturers,and

webcompaniesaroundtheworldarepermanentlyenablingIPv6fortheirproductsandservices.

Manyorganizations,institutionsanduniversitieshavedeployedtheirownnetworksonIPv6.

TobeabletodeliverVoIPcallsoverIPv6(SIPoverIPv6),youcanconfigureCooVoxIPPBXsystem

withIPv6addressestobeabletodeployitinyourIPv6networkinfrastructure.

Todothis,navigatetowebmenuNetworkSettings‐>Network‐>IPv6Settings.



SpecifyyourIPv6networkprofilehereandyouwillbeabletoconnectCooVoxIPPBXtoyourIPv6

networkinfrastructure.

5.1.3VLANSettings

Withalayer‐3switchyoucanconfigureVLANonCooVoxIPPBXsystemtodividetheVoIPand

datatraffic.VoiceVLANcanensurethatphonesremainworkingevenwhenthedatanetworkis

congested.

TosetVLAN,navigatetowebmenuNetworkSettings‐>Network‐>VLAN.Asyoucanseehereon

thispage,youareabletoconfigure4VLANs,2eachforWANorLANport.



EnsureVLANIPsforVLAN1andVLAN2ofWANandLANinterfacesareinseveraldifferent

networksegments.



5.2StaticRouting

StaticRoutingisaformofroutingthatoccurswhenarouterusesamanually‐configuredrouting

entry,ratherthaninformationfromadynamicroutingprotocoltoforwardtraffic.

NavigatetowebmenuNetworkSettings‐>StaticRouting.Click“NewStaticRouting”toaddanew

routingrecordtothesystem.



z Destination:SettheIPaddressofdestinationhostornetworkaddress.E.g.222.209.4.1,

192.168.10.0.

z Gateway:Setthegatewayaddress.

Afterthenewrecordhasbeenmanuallycreatedyoucanseeitlistedhereonthispage.



Youcanclick“Edit”buttontoeditoneoftheitems,oryoucandeletetheitemby

clickingthe“Delete”button.

Clickthe“RoutingTable”tabandyou’llseeadetailedlistofallthesystemroutingrules,including

defaultandcustomones.



5.3VPN

VPN(VirtualPrivateNetwork)ismainlyusedforsettinguplong‐distanceand/orsecurednetwork

connections.WhenusedonCooVoxIPPBX,allphonecallsmadeandreceivedareencryptedsoit

securesyourremoteoffices/extensions'phoneservices.Built‐inVPNServeronCooVoxseriesis

aneasywaytosetupasecuredconnectionbetweenotherCooVoxseriesIPPBXsorIPphones.

Youdon'tneedtobuildadedicatedVPNserverorbuyaVPNrouter.Thisisalsoaworkaroundto

avoidfirewallissueswhenconfiguringremoteVoIPclientsuchasSIPprotocolwhichis

notoriouslydifficulttopassthroughafirewallduetoitsrandomportnumberstoestablish

connection.

CooVoxIPPBXsupportsfourvarietiesofVPN,theyareL2TP,PPTP,OpenVPNandIPSec.

5.3.1L2TPVPN

L2TPVPNServer

Layer2TunnelingProtocol(L2TP)isatunnelingprotocol.Itdoesnotprovideanyencryptionor

confidentialitybyitself.Rather,itreliesonanencryptionprotocolthatitpasseswithinthetunnel

toprovideprivacy.HereontheCooVoxIPPBXsystemweuseIPSectodotheencryption.

ToconfigureyourL2TPserver,navigatetowebmenuNetworkSettings‐>VPNServer.Checkthe

radiobuttonofL2TPtoconfigureL2TPVPNserver.



z Enable:TickthecheckboxtoenableL2TPVPNserver.

z RemoteStartIP,RemoteEndIP:L2TPVPNremotenetworkIPrange,betweenstartIPand

endIPtheremustbelessthan10availableIPaddresses.

z LocalIP:L2TPVPNlocalserverIPaddress.

z PrimaryDNS:PrimaryDNSforVPNconnection.

z AlternateDNS:AlternativeDNSforVPNconnection.

z AuthenticationMethod:Selecttheauthenticationmethod:chaporpap.

pap:PasswordAuthenticateProtocol,PAPworkslikeastandardloginprocedure;ituses

staticusernameandpasswordtoauthenticatetheremotesystem.

chap:ChallengeHandshakeAuthenticationProtocol

CHAPtakesamoresophisticatedandsecureapproachtoauthenticationbycreatinga

uniquechallengephrase(arandomlygeneratedstring)foreachauthentication.

z Debug:TicktoenabledebugforL2TPVPNconnection,debuginfowillbewritteninto

systemlogs.

z IPSec:EnableIPSecencryptionforL2TPVPNserver.

z IPSecLocalIP:CooVoxWANIPwhichcanaccessInternet.

z IPSecPassword:DefineapasswordforIPSecVPNclienttoauthenticate.

Notice:

IftheCooVoxIPPBXsystemisbehindNAT,youneedtoopenports500,4500and1701ontherouter/firewall.



FortheVPNclienttoconnectyou’llneedtocreateaVPNuseraccount.

Click“VPNUserManagement”tabandclick“NewVPNUser”buttontoaddaVPNuseraccount.



NowtheL2TPVPNclientcanconnecttotheL2TPVPNserver.

L2TPVPNClient

Forexample,inthebranchofficeyouaregoingtoconnectanotherIPPBXsystemtothehead

officeusingL2TPVPN.

NavigatetothewebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofL2TPto

configureL2TPVPNclient.



z Enable:TicktoenableL2TPVPNclient.

z ServerAddress:L2TPserverpublicIP.

z Username:L2TPVPNusernamegivenbytheVPNserver.

z Password:L2TPVPNuserpasswordgivenbytheVPNserver.

z IPSec:EnableIPSecsupport.

z IPSecLocalIP:CooVoxIPPBXWANIPAddressthatcanaccesstheInternet.

z IPSecPassword:Setaccordingtothepasswordspecifiedontheserver.

z DefaultGateway:AlltrafficgoesthroughtheL2TPVPNconnection.

Notice:

Ifconnectionissuccessfullyestablished,thesystemwilldisplayasfollows:

Status:L2TPclientVPNremoteIPaddress172.16.0.1

L2TPclientVPNlocalIPaddress172.16.0.x(AnIPaddressbetween172.16.0.2and172.16.0.9)

5.3.2PPTPVPN

ThePoint‐to‐PointTunnelingProtocol(PPTP)usesacontrolchanneloverTCPandaGREtunnel

operatingtoencapsulatePPPpackets.Theintendeduseofthisprotocolistoprovidesecurity

levelsandremoteaccesslevelscomparablewithtypicalVPNproducts.

PPTPVPNServer

ToconfigureyourPPTPServer,navigatetowebmenuNetworkSettings‐>VPNServer.Checkthe

radiobuttonofPPTPtoconfigurePPTPVPNserver.



z Enable:TickthecheckboxtoenablePPTPVPNserver.

z RemoteIP:PPTPVPNremotenetworkIPrange,theremustbe10orlessavailableIP

addressesbetweenstartIPandendIP.

z LocalIP:PPTPVPNlocalserverIPaddress.

z PrimaryDNS:PrimaryDNSforVPNconnection.

z AlternativeDNS:SecondaryDNSforVPNconnection.

z Timeout(sec):SessiontimeoutforPPTPtunnels.

z AuthenticationMethod:Choosemethod/methodsfortheauthenticationoftheVPNclients.

chap:ChallengeHandshakeAuthenticationProtocol

CHAPtakesamoresophisticatedandsecureapproachtoauthenticationbycreatinga

uniquechallengephrase(arandomlygeneratedstring)foreachauthentication.

pap:PasswordAuthenticateProtocolPAPworkslikeastandardloginprocedure;itusesstatic

usernameandpasswordtoauthenticatetheremotesystem.

mschap:MS‐CHAPistheMicrosoftversionoftheChallenge‐HandshakeAuthentication

Protocol.

mschap‐v2:MicrosoftChallengeHandshakeAuthenticationProtocolversion2(MS‐CHAPv2),

thisprovidesstrongersecurityforremoteaccessconnections.

z Enablemppe128:MicrosoftPoint‐to‐PointEncryption(MPPE)encryptsdatainPoint‐to‐Point

Protocol(PPP)‐baseddial‐upconnectionsorPoint‐to‐PointTunnelingProtocol(PPTP)virtual

privatenetwork(VPN)connectionswith128‐bitkey.

z Debug:TicktoenabledebugforPPTPVPNconnection,debuginformationwillbewritten

intosystemlogs.

YouwillneedtocreateaVPNuseraccountforaVPNclienttobeabletoconnecttotheVPN

Server.

Tocreateanaccount,click“VPNUserManagement”tabandclick“NewVPNUser”buttontoadd

aVPNuseraccount.



NowthePPTPVPNclientwillbeabletoconnecttothePPTPVPNserver.

Notice:

IftheCooVoxIPPBXsystemisbehindNAT,youwillneedtoopenports1723ontherouter/firewall.



PPTPVPNClient

TocreateyourVPNclientatthebranchofficesite,opentheCooVoxIPPBXwebGUIandnavigate

towebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofPPTPtoconfigurePPTP

VPNclient.



z Enable:TicktoenablePPTPVPNclient.

z Enable40/148‐bitencryptionforMPPE:Ticktoenable40‐bitkey(standard)or128‐bitkey

(strong)MPPEencryptionschemes.

z ServerAddress:PPTPVPNserverpublicIP.

z Username:PPTPVPNusernamegivenbytheVPNserver.

z Password:PPTPVPNuserpasswordgivenbytheVPNserver.

z DefaultGateway:AlltrafficgoesthroughtheL2TPVPNconnection.

Notice:

Ifconnectionissuccessfullyestablishedthesystemwilldisplay:

Status:LocalIPaddress172.16.0.x(AnIPaddressbetween172.16.0.2and172.16.0.9)

RemoteIPaddress172.16.0.1

5.3.3OpenVPN

OpenVPNisanopen‐sourcesoftwareapplicationthatimplementsvirtualprivatenetwork(VPN)

techniquesforcreatingsecurepoint‐to‐pointorsite‐to‐siteconnectionsinroutedorbridged

configurationsandremoteaccessfacilities.ItusesacustomsecurityprotocolthatutilizesSSL/TLS

forkeyexchange.Itiscapableoftraversingnetworkaddresstranslators(NATs)andfirewalls.It

waswrittenbyJamesYonanandispublishedundertheGNUGeneralPublicLicense(GPL).

OpenVPNandallowspeerstoauthenticatetoeachotherusingapre‐sharedsecretkey,

certificates,orusername/password.Whenusedinamulticlient‐serverconfiguration,itallowsthe

servertoreleaseanauthenticationcertificateforeveryclient,usingsignatureandCertificate

authority.ItusestheOpenSSLencryptionlibraryextensively,aswellastheSSLv3/TLSv1protocol,

andcontainsmanysecurityandcontrolfeatures.

OpenVPNServer

TocreateyourOpenVPNServer,navigatetowebmenuNetworkSettings‐>VPNServer.Checkthe

radiobuttonofOpenVPNtoconfigureyourOpenVPNserver.



z Enable:TicktoenableOpenVPNserver.

z Stealth:CertaindeeppacketinspectionfirewallsmightnotallowOpenVPNtraffic,stealthSSL

tunnelingcandisguiseyourOpenVPNtrafficundertheHTTPStrafficwhichisoftenseenas

HTTPStrafficbytheDPI.

z Certificate:CertificateisoneoftheclientauthenticationmethodsavailableinOpenVPN.

z Port:OpenVPNserviceport,thedefaultis1194.

z StealthPort:Stealthserviceport,thedefaultis443.

z Protocol:YoucanchooseeitherUDPorTCP.StealthrequiresTCPonlysoifyouhavestealth

enabledthenthisoptionisnotconfigurableandtheServerwilluseTCPbydefault.

z DeviceNode:TUNorTAP;ATAPdeviceisavirtualEthernetadapter,whileaTUNdeviceisa

virtualpoint‐to‐pointIPlink.

z Cipher:Cipher(orcypher)isanalgorithmforperformingencryptionordecryption.

z CompressLzo:LZOisanefficientdatacompressionlibrarywhichissuitablefordata

de‐compressioninreal‐time.

z TLS‐Server:TLSisanexcellentchoiceforauthenticationandkeyexchangemechanismof

OpenVPN.

z RemoteNetwork:OpenVPNremotenetwork.

z Route:Therouteentriesadjustthelocalroutingtable,tellingitwhichnetworktorouteover

theVPN.

z Client‐to‐Client:Client‐to‐Clientcanenableintercommunicationbetweenclients.

5.3.4IPSecVPN

InternetProtocolSecurity(IPsec)isaprotocolsuiteforsecureInternetProtocol(IP)

communicationsbyauthenticatingandencryptingeachIPpacketofacommunicationsession.

IPSeccanbeconfiguredtooperateintwodifferentmodes,TunnelandTransportmode.Useof

eachmodedependsontherequirementsandimplementationofIPSec.

IPSecVPNServer(Tunnelmode)

TunnelmodeisusedtoencryptalltrafficbetweensecureIPSecGateways,forexampleifyou

havetwoCooVoxIPPBX'sandeachactsasanIPSecGatewayforthehosts/IPphonesbehindit.

TheWANportswillbeusedtoconnectbothCooVoxsystemstoestablishIPSecVPNconnection,

nowallPCsorIPphonesontheLANportscancommunicatewitheachotheronbothsidesviaa

secureIPSectunnel.

NavigatetowebmenuNetworkSettings‐>VPNServer.ChecktheIPSecradiobuttontoconfigure

IPSecVPNserver.



z Enable:TickthecheckboxtoenableIPSecVPNserver.

z Type:DefaultstoTunnelmode.

z IPSecLocalIP:CooVoxWANIP,whichcanbeusedtoconnecttotheclientnetwork.

z IPSecPassword:DefineapasswordforauthenticationoftheIPSecclient.

z IPSecRemoteIP:IPSecVPNclientIP.TheclientusesthisIPtoconnecttoIPSecserver.

z IPSecRemoteNetwork:SpecifytheIPSecVPNclientLANnetworkaddress.

Notice:

1.IftheCooVoxIPPBXisbehindNAT,port500and4500mustbeopenontherouter/firewall.

2.IftheCooVoxIPPBXisconnectedtotheInternetviaPPPoE,thenIPSecLocalIPneedstobetheIPaddress

assignedbyPPPoE.

3.IPSecVPNservercanconnect3IPSecclients.



IPSecVPNClient(Tunnelmode)

Ontheremotesite,openthewebGUIofanotherCooVoxIPPBXsystemandnavigatetoweb

menutoconfiguretheVPNClientNetworkSettings‐>VPNClient.

OntheVPNClientpagechooseIPSecandtick“Enable”optiontoenableIPSecclient.



z Enable:TickthecheckboxtoenableIPSecclient.

z Type:EnsurethisisthesameastheIPSecserver.

z IPSecLocalIP:WANportIPwhichcanconnecttotheIPSecserver.

z ServerAddress:SpecifytheIPSecserverIP.

z IPSecPassword:SpecifytheIPSecVPNpassworddefinedpreviouslyontheserver.

z IPSecRemoteNetwork:TheIPSecVPNserverLANnetworkaddress.

Notice:

1.Aftersavingtheconfiguration,theclientwilltrytoconnecttotheserverusingthedetailsprovided.

2.Ifconnectionissuccessfullyestablishedthenthesystemwilldisplay“Status:1tunnelhasbeenestablished!!!”

3.Ifconnectionfailsthenthesystemwilldisplay“Status:There’snotunnel!Reconnecting…”



IPSecVPNserver(Transportmode)

IPSecTransportmodeisusedforend‐to‐endcommunications,NATtraversalisnotsupported

withthetransportmode.SoiftwoCooVoxIPPBX'sareconnectedviaIPSectransportmode,IPSec

onlyencryptsthecommunicationserviceports,unlikeTunnelmodewhichencryptsthewhole

LANsubnet.

NavigatetowebmenuNetworkSettings‐>VPNServer.ChecktheIPSecradiobutton.



z Enable:TickthecheckboxtoenableIPSecVPNserver.

z Type:SelectTransportmode.

z IPSecLocalIP:CooVoxIPPBXWANIP.(ThisisthesameasconfiguringinTunnelmode)

z IPSecPassword:DefineapasswordforauthenticationoftheIPSecclient.



IPSecVPNClient(Transportmode)

Ontheremotesite,opentheclientIPPBXwebGUIandnavigatetowebmenuNetwork

Settings‐>VPNClient.ChecktheradiobuttonofIPSec.



z Enable:TickthecheckboxtoenableIPSecVPNclient.

z Type:EnsurethisisthesameastheIPSecVPNserver.

z IPSecLocalIP:CooVoxIPPBXWANIPwhichcanconnecttotheIPSecserver.

z ServerAddress:IPSecVPNserverIP.

z IPSecPassword:SpecifytheIPSecVPNpassworddefinedpreviouslyontheserver.

Notice:

Ifasuccessfulconnectionisestablished,thenthesystemwilldisplay“Status:2tunnelshavebeenestablished!!!”.

BecausetheCooVoxIPPBXsystemencryptsallserviceportsoverUDPandTCPprotocols,thismeanstherewillbe2

tunnelsestablished.

5.3.5N2NVPNClient

N2NisanopensourceLayer2overLayer3VPNapplicationwhichutilizesapeer‐to‐peer

architecturefornetworkmembershipandrouting.

OnCooVoxIPPBXsystemwesupportN2NVPNclient,toconfiguretheN2NVPNclient,please

navigatetowebmenuNetworkSettings‐>VPNClient.ChecktheradiobuttonofN2NVPNand

configuretheclientinfo.



z Enable:TickthischeckboxtoenableN2NVPNclient.

z ServerAddress:N2Nserver(supernode)IPaddress.

z Port:N2Nserviceportnumber.Thisis82bydefault.

z LocalIP:VPNlocalIP.

z SubnetMask:NetmaskoftheVPNnetwork.

z LocalPort:N2Nlocalserviceport.

z Username/Password:UsedfortheN2Nservertoauthorizetheconnection.



5.4DHCPServer

DHCP(DynamicHostConfigurationProtocol)isastandardizednetworkprotocolusedonInternet

Protocol(IP)networksfordynamicallydistributingnetworkconfigurationparameters,suchasIP

addressesforinterfacesandservices.

WithDHCP,computers/IPphonesrequestIPaddressesandnetworkingparametersautomatically

fromCooVoxIPPBXWAN/LANportwhichsavesadministratorsalotoftimewhencomparedwith

havingtoconfigurethesesettingsmanually.

5.4.1DHCPService

NavigatetowebmenuNetworkSettings‐>DHCPServer.



z Enable:EnableDHCPservice.

z Interface:ChoosethenetworkporttoimplementDHCPservice.

z StartIP,EndIP:SpecifytheDHCPIPaddresspool.

z SubnetMask:Netmasktobeassignedtoclientdevices.

z Gateway:Gatewayaddresstobeassignedtoclientdevices.

z PrimaryDNS:DNStobeassignedtoclientdevices.

z LeaseTime(min):DurationforDHCPservertoleaseanaddresstoanewdevice.Whenthe

leaseexpires,theDHCPservermightassigntheIPaddresstoadifferentdevice.Defaultvalue

is1440minutes.

z TFTPServer:InputtheTFTPserveraddressifrequiredwhichmaybeusedtoautoprovision

yourIPphones.

5.4.2DHCPClientList

NavigatetoNetworkSettings‐>DHCPServer‐>DHCPClientListandyouwillseealistofalldevices

receivingtheirIPaddressfromtheCooVoxIPPBXsystem.



5.4.3StaticMac

StaticMACisausefulfeaturewhichensurestheDHCPserviceonCooVoxIPPBXalwaysassignsthe

sameIPaddresstoaspecificcomputerorIPphoneonyourLAN.Tobemorespecific,theDHCP

serviceassignsthisstaticIPtoauniqueMACaddressassignedtoeachNIConyourLAN.

TocreateastaticMac,navigatetowebmenuNetworkSettings‐>DHCPServer‐>StaticMAC.Click

“NewStaticMAC”toaddarecordtotheCooVoxIPPBXsystem.



Inthisexample,theIPaddress192.168.1.123willalwaysbeassignedtothedevicewithMAC

address6E:72:C3:D4:E5:F6,leasetimewillnotapplytothisIPAddress.



5.5DDNS

UnlikeDNSthatonlyworkswithstaticIPaddresses,DDNS(DynamicDomainNameServer)is

designedtoalsosupportdynamicIPaddresses,suchasthoseassignedbyaDHCPserver.

Built‐inDDNSfeatureonCooVoxIPPBXsystemonlyrequiresyoutosignupwithaDynamicDNS

provider,thenwiththedomainnametheyprovidewhichmapsyourIPaddressontheInternet,

youcanaccessCooVoxIPPBXandalsootherserviceswithinyourLANviathedomainname

withoutneedingtoknowyourDynamicpublicIPAddress.

AftersettingDDNS,CooVoxIPPBXphoneservicescanbeaccessedfromaremotesiteviathe

domainnamewhichyourDDNSprovidersuppliedyou.Alsoremotemanagementispossible,

evenwithoutastaticpublicIP.

CooVoxIPPBXsystemsupportsthefollowingDDNSserviceproviders:

z http://dyn.com/

z http://www.noip.com/

z http://www.zoneedit.com/

z http://www.oray.com/

z http://www.3322.net

z http://freedns.afraid.org/

SignuptooneoftheseDDNSserviceprovidersviatheirwebsiteandsubscribeadynamicdomain

name.Onceyouhaveyouraccountdetails,navigatetowebmenuNetworkSettings‐>DDNS

Settings.



z Enable:TicktoenableDDNSservice.

z DDNSServer:SelecttheDDNSserviceproviderwhichyouhavesubscribedto.

z Username:Usernameyousubscribedtotheserviceprovider.

z Password:Passwordyouusedtosignuptotheserviceprovider.

z Domain:Yourdomainname.

Aftercompletingtheabove,pleaseconfigureportforwardingonyourrouter/firewall,thenyou’ll

beabletoremoteaccessCooVoxIPPBXservicesfromtheinternetusingthisdynamicdomain.For

example,youcanportforwardportnumber9999andthenyoucanaccesstheCooVoxIPPBXweb

interfaceusingtheURL:http://zycootech.dyndns.org:9999.

Remark:Remoteaccessistooriskyforyoursystemasit’seasiertobehacked.Pleasereadthe

securityguidetofindtheappropriatesolution.



5.6SNMPv2

SimpleNetworkManagementProtocol(SNMP)isanInternet‐standardprotocolthatiswidely

usedinnetworkmanagementsystemstomonitornetwork‐attacheddevicesforconditions

(Alerts)thatwarrantadministrativeattention.



Withtheaboveconfigurations,thenetwork192.168.1.0canreadandwrite(modify)thesystem

configurationsthroughthewebinterface,whilethenetwork192.168.10.0canonlyreadbut

cannotmodifyanything.



5.7TR069

TR069(TechnicalReport069)isaBroadbandForum(formerlyknownasDSLForum)technical

specificationentitledCPEWANManagementProtocol(CWMP).Itdefinesanapplicationlayer

protocolforremotemanagementofend‐userdevices.

ToconfigureTR069,navigatetowebmenuNetworkSettings‐>TR069.



z Enable:EnableTR069service

z CPEtoACSURL:InputURLtovisitACS,whichisusedbyPBXtoconnectACSviaCPEWAN

managementprotocol(CWMP)

z ACSAuthenticationMode:SelectACSAuthenticationMode:NONE/BASIC/DIGEST

z ACSUsername:WhenthePBXsendsarequesttoACS,ACSwillprovide

usernametotheauthorizedPBX.

z ACSPassword:WhenthePBXsendsarequesttoACS,ACSwillprovidepasswordtothe

authorizedPBX.

z CPEInformInterval(sec):IntervalforCPEtoconnectACS.

z ACStoCPEURL:InputURLtovisitCPE.Format:http://IP:port(7547).

5.8Troubleshooting

Wehaveincludedtwotoolsfortroubleshootingnetworkproblemsandtheyallowyoutocheck

thenetworkreachability,pingandtraceroute.Withthesetoolsyou'llgetanoutsideviewofyour

networkresponsetimeandnetworktopology,whichallowsyoutotrackdownpossibleerrors

moreeasily.

5.8.1Ping

Thepingcommandisaverycommonmethodfortroubleshootingtheaccessibilityofdevices.It

usesaseriesofInternetControlMessageProtocol(ICMP)Echomessagestodetermine:

z Whetheraremotehostisactiveorinactive.

z Theround‐tripdelayincommunicatingwiththehost.

z Packetloss.



FirstspecifythedomainorIPofthehostyouwanttocontactandthendefinehowmanypackets

aretobesent,finallyclickthe“Run”buttonandthecommandbeginstoprocess.Youwillreceive

resultsoutputfromthesystemindicatingthereachabilityofthedestination.

5.8.2Traceroute

Thetraceroutecommandisusedtodiscovertheroutesthatpacketsactuallytakewhentraveling

totheirdestination.

Click“Traceroute”tabandspecifythedomainorIPaddressthatyouwanttolookupandthen

clickthe“Run”buttontostarttheprocess.



Aftertheprocesshascompetedthesystemwillnotifyyouthat“TraceComplete”andyoucan

viewwhichroutesthepacketshavetakenbeforereachingtheirfinaldestination.

5.8.3TCPDUMP

TCPDUMPisacommonpacketanalyzerandallowsuserstocaptureTCP/IPandotherpackets

beingtransmittedorreceivedoveranetworktowhichtheCooVoxIPPBXisattached.The

capturedpacketscanbedownloadedfromtheIPPBXsystemandthenanalyzedonyourWindows

PCtodisplaytheSIPtrafficdetails.AtypicalexampleofitsuseistodebugaVoIPcallproblem.

OnSystem‐>Troubleshooting‐>TCPDUMPpageyoucandoacaptureononeoftheCooVoxIPPBX

Ethernetinterface.



Selectaninterfaceandspecifythedurationforthiscapturethenclickon“Start”,theprocesswill

beginandnowyoucanmakeacalltocapturetheproblem.

Oncetimeisupthecapturedpacketswillbedisplayedinthe“ListofFiles”section.Youcan

downloadittoanalyzetheSIPpacketsfortroubleshootingpurpose.



5.8.4ChannelMonitor

ChannelMonitor,technicallyDAHDIMonitorallowsyoutomonitorsignallevelonanalogchannel

andrecordtheoutputtoafile.RecordedaudiofilesarebydefaultrawsignedlinearPCM.You

canplayitdirectlytoyourspeakertolistentothephonecallsignalingontheanalogchannel.Or

alternativelyyoucanuseasoundeditortovisuallydisplaytheaudiolevelatboththeRx(audio

ReceivedbyAsterisk)andTx(audioTransmittedbyAsterisk).

UsuallyChannelMonitorcanbeusedtocapturethecallerIDsignalingofanFXOchannel.Ifyou

areexperiencingcallerIDproblemsthenyoucanperformchannelmonitorontheFXOportand

analyzethecapturedpackets.Ifnecessary,youcansendthisfiletoZYCOOsupportforhelp.

Inthe“Monitoronchannel”fieldyoushouldselectachanneltobemonitored,thenspecifythe

durationtomonitor.Thenclickon“Start”thecapturewillbegin.Nowyoushouldmakeacallin

fromthischannel(port).

Afterthecaptureiscompleteyou’llseethecapturefilelistedinthe“ListofFiles”section.



6.Reports

6.1RegisterStatus

OntheregisterstatuspageyouareabletochecktheextensionandSIP/IAX2trunkstatus

intuitively.YoucanviewfromwhichIPanextensionisregisteredandyoucanalsoseethe

connectionstate,forexamplehowmuchdelaythereisbetweentheIPPBXsystemandtheend

point.

6.1.1SIPUserStatus

NavigatetowebmenuReport‐>RegisterStatus‐>SIPUserStatus.



HereonthispageyoucanseetheSIP/IAX2extensions,webextensionsandalsotheregister

statusoftrunkusers.Onlyatrunkthatisconfiguredaspeermodewillbelistedhere.

StatusandDescription

z Registered:Registrationsuccess.

z Unregistered:Registrationfailureorunapplied.

z Unreachable:Networkissue.

z Timeout:Registerrequesttimeout.

6.1.2IAX2UserStatus

ToviewIAX2userstatus,navigatetowebmenuReport‐>RegisterStatus‐>IAX2UsersStatus.



StatusandDescription

z Registered:Registrationsuccess.

z Unregistered:Registrationfailureorunapplied.

z Unreachable:Networkissue.

z Timeout:Registerrequesttimeout.

6.1.3SIPTrunkStatus

ToviewSIPtrunkstatus,navigatetowebmenuReport‐>RegisterStatus‐>SIPTrunkStatus.



HereyoucanseeallyouroutboundSIPtrunks’status.

StatusandDescription

z Registered:Successfullyregisteredtotheserviceproviderandreadyforphonecalls.

z RequestSent:Inthisstatus,it’smostprobablethatthenetworkistotallyunreachabletothe

SIPserver.PleasemakesurenetworksettingontheIPPBXsystemarecorrect.

z WaitingforAuthentication:If“WaitingforAuthentication”thenmostprobablytheregister

requesthasalreadybeenreceivedbytheserversidebutcannotauthenticatetheregister

requestduetoincorrectcredentials.Pleasedoublecheckyourcredentials.

z Failed:Aftertryingtoregisterwithinacertaintimeperiodwithoutsuccess,youget“Failed”

onthetrunkstatus.

6.1.4IAX2TrunkStatus

ToviewIAX2trunkstatus,navigatetowebmenuReport‐>RegisterStatus‐>IAX2TrunkStatus.



HereyoucanseeallofyouroutboundIAX2trunks’status.

StatusandDescription

z Registered:Successfullyregisteredtotheserviceproviderandreadyforphonecalls.

z RequestSent:Ifinthisstatus,it’smostprobablethatthenetworkistotallyunreachableto

theserviceprovider.PleasemakesurenetworksettingontheIPPBXsystemarecorrect.

z WaitingforAuthentication:If“WaitingforAuthentication”thenmostprobablytheregister

requesthasalreadybeenreceivedbytheserversidebutcannotauthenticatetheregister

requestduetoincorrectcredentials.Pleasedoublecheckthecredentialsagain.

z Failed:Afterunsuccessfullytryingtoregisterwithinacertaintimeperiod,youwill

see“Failed”onthetrunkstatus.

6.2FAXList

NavigatetowebmenuReport‐>FAXList.YoucansearchanyfaxreceivedbytheIPPBXsystem.



Inthe“StartDate”and“EndDate”fieldsspecifyatimeduration,andclick“Filter”andyou’llbe

abletoviewallfaxesreceivedduringthistimeperiod.Ifyouspecifieda“CallerID”or“Destination

ID”inthe“Field”blankthenyoucangetthefaxsent/receivebyaspecificnumberinthistime

period.

FaxescanbedownloadedtoyourPCharddrivebyclickingthebutton.



6.3RecordList

6.3.1CallRecording

OnthewebpageReport‐>RecordList.Youareabletosearchallrecordedcallconversationsifyou

haveconfiguredtheextensiontobealwaysrecorded.



z Extension:Selectanextensionnumbertosearchtherecordingsofthisextension.

z Delete:Deleteallrecordingsfromtheselectedextensionnumber.

z Field:FiltertherecordingsbyspecifyingcallerIDordestinationID.Forexample,ifyouselect

“CallerID”andspecifynumber401,youwillgetbacktherecordingsofthecallsmadeby

extension401;ifyouselect“DestinationID”andspecifynumber401,yougetbackthe

recordingsofthecallswhichcalledextension401.

z StartDate/EndDate:Searchrecordingsmadeduringthistimeperiod.

z DeleteSelected:Deletetheselectrecordingitems.

z CallerID:CallerIDofthisrecordedcall.

z DestinationID:Thenumberthatwascalled.

z Date:Exacttimewhenthiscallrecordingbegan.

z Duration(sec):Durationoftherecording.

z Options:Playback,deleteanddownloadoptionsfortherecordedfiles.

z Play:Youcanplaybacktherecordingsdirectlyonthewebpageorplaybackonaspecific

phone.

6.3.2Conference

AllrecordedconferencescanbefoundhereonReport‐>RecordList‐>Conferencepage.



z StartDate/EndDate:Specifyatimedurationtosearchtherecordedconferences.

z DeleteSelected:Deletetheselectedsearchedresults.

z DeleteAll:Deleteallsearchedresults.

z ConferenceRoom:Thenumberoftherecordedconference.

z Date:Exacttimewhentheconferencebegan.

z Options:Playback,deleteordownloadtherecordingfile.

z Play:Playbacktherecordingsdirectlyonthewebpageorplaybackonaspecificphone.

z Delete:Deletetherecordedaudiofile.

6.3.3OneTouchRecording

Callrecordingsrecordedbyonetouchrecordingfeaturecode*1andcanbefoundonReport‐>

RecordList‐>OneTouchRecordingpage.



z Extension:Extensionsthatusedonetouchrecordingtorecordcallswillbelistedhere.

z Delete:Deleteallrecordingsfortheselectedextensionnumber.

z StartDate/EndDate:Searchtherecordingsduringthistimeperiod.

z DeleteSelected:Deletetheselectrecordingitems.

z CallerID:CallerIDofthisrecordedcall.

z DestinationID:Thenumberthecallercalled.

z Date:Theexacttimewhenthiscallbegan.

z Play:Playback,deleteanddownloadoptionsoftherecordingfiles.

z Delete:Deletetherecordedaudiofile.

6.3.4CallRecordingPlayback

OnCooVoxIPPBXsystem,therearetwowaystoplaybackrecordings.

z Playbackonthewebinterface

z Playbackonaspecificphone

Byclickingthe“Play”buttononacallrecordingfileyou’llseeadialogboxlikebelow:



With“Type1”,youcanclickthebuttonyoucanplaybacktherecordingdirectlyontheweb

interface.

With“Type2”,youcanspecifyanextensionnumberandclickon“Play”andthentheextension

willringandyoucanpickupthecallandtherecordingwillplayonthephone.

6.4CallLogs

CalllogsarealsoknownasCDR(CallDetailedRecords),onthecalllogspageyoucancheck

recordsforanycallthatpassedthroughtheIPPBXsystem.

NavigatetowebmenuReport‐>CallLogsandbyspecifyingthetimedurationand/orCaller

ID/DestinationID/Accountyoucanfindthecallrecordsthatyourequire.



z StartDate/EndDate:Definethesearchtimeperiodby“StartDate”and“EndDate”.

z Field:Searchcriteria.

CallerID:Searchbythecallernumber.

DestinationID:Searchbythecallednumber.

AccountCode:Searchwithinthepincodewhichwasusedforoutbounddialing.

z Download:Downloadthesearchresults.

z Delete:Deletethesearchresults.

z CallStart:Theexacttimewhenthiscallbegan.

z CallerID:Thenumberofthecaller.(Byclickingonthenumberyoucanaddthisnumberto

theIPPBXsystemphonebook.)

z DestinationID:Thenumberwhichyouhavecalled.(Byclickingonthenumberyoucanadd

thisnumbertotheIPPBXsystemphonebook.)

z AccountCode:Thepincodethatwasusedforoutbounddialing.

z Duration:Thedurationofthisphonecall.

z Disposition:Howthecallshavebeenhandled.Eitheranswered,noanswerorfailed.

6.5SystemLogs

TheselogsareIPPBXjournalswhichstoreallsystemactivities.Theycanbeusedfordebug

purposeifthesystemisrunningintoexception.Pleasedonotenabletheselogsifthesystemis

functioningproperlyasdebuginformationcreateslargelogfileswhichconsumespaceandalso

utilizesystemresources.

IntheCooVoxIPPBXsystem,thereare4kindsoflogfiles.

z SystemLog:SystemLogsstoreallsystemevents.

z PBXLog:PBXLogsstoreallAsteriskevents.

z PBXDebugLog:Asteriskdebuglogs.

z AccessLog:WebandSSHaccesslogs.Enabledbydefault.

ToenabletheselogsfortheIPPBXsystem,pleasenavigatetowebmenuReport‐>SystemLogs.

Andenablethelogsbytickingthecorrespondingcheckboxes.



Aftercheckingthecheckboxespleaseclick“Save”andthelogfileswillbegenerated.



Eachdaytherewillbeanewlogfilegeneratedforeachofthelogtypes.Enablethemonlyifyou

arefamiliarwiththeselogsfortroubleshootingpurposes.

7.Security

7.1Firewall

CooVoxIPPBXsystemhasbeenpreconfiguredwithabuilt‐infirewallwhichpreventsyourIP

phonesystemfromunauthorizedaccess,phonecallsandotherattacks.

Tomanagethefirewall,navigatetowebmenuSecurity‐>Firewall.

General



z EnableFirewall:Bydefault,thefirewallisenabled.Youmaydisablethebuilt‐infirewallby

unchecking“EnableFirewall”checkbox.OnlyconsiderdisablingyourfirewallifyourCooVox

IPPBXisbehindarouter/firewallwithoutanyportforwardingfromtheInternet.

z DisablePing:Ignorepingrequest.Ifenabled,youcannotpingtheIPPBXsystem.

z DropAll:DropallpacketssenttotheIPPBXsystem,thiswillcauseCooVoxIPPBXsystemto

blockallcommunicationwiththeoutsideworld.Becauseofthis,thesystemwillpromptto

addatleastonegrantruleonport22(SSH)or9999(Web)tomakesuretheIPPBXsystemis

nottotallyunreachable.



Therule/rulescanbecreatedinthe“CommonRules”section.

CommonRules

InCommonRulessection,youcanconfigurethefirewalltograntordenyanIPaddressora

networkfromcommunicatingwiththeIPPBXsystem.Eventheserviceportnumbercanbe

specifiedsoitcangrantordenyaspecificIPornetworktoaccessaspecificservice.

Byclicking“AddRule”buttonyoucanaddacustomruleforrejectingoracceptinganIPaddress

ornetworkaddress.



z Name:Anameforthisrule.

z Description:Optional,youmaydescribewhythisrulehasbeencreated.

z Protocol:Transmissionprotocol,UDP,TCPorUDPwithTCP.

z Port:Serviceportnumber.

z IP:CanbeanIPaddressoranetworkaddress.

z MAC:ActiontobetakenaccordingtotheMacaddressofadeviceinsteadofits

IPAddress.ThisonlyworkswithdeviceswithinthesamelocalnetworkbecauseMacaddress

arenotroutable.

z Action:Select“Drop”toblockand“Accept”togrant.

AutoDefense

CooVoxIPPBXsystemusesFail2Bantoperformintrusiondetection,iptablesisusedforblocking

anyattackattempts.

Fail2BanisanintrusionpreventionframeworkwritteninthePythonprogramminglanguage.It

worksbyreadingAsterisklogsandsomeotherlogsintheIPPBXsystem,andusesiptablesprofiles

toblockbrute‐forceattempts.

IntheAutoDefensesectionyoucandefinecustomrulestohelptheIPPBXsystemdetermine

brute‐forceattempts.



Click“AddRule”buttontoaddanewcustomrule.



Inthisexample,itwillblockanIPAddressthatsendsmorethan10packetstotheport9999

within30seconds,thisrulewillpreventbrute‐forceattemptsonthewebGUIlogin.

RejectedIP

AnyIPaddressthatisbannedwillbeshowninthetableof“RejectedIP”.Thetablewillshowthe

IPaddressofthebannedhost,aswellaswhatkindofserviceintrusionwasdetected.



IfahostappearsincorrectlyinthelistofrejectedIP,youcanclickonthe"Delete"buttonto

removeitfromthelist.



7.2Service

NavigatetowebmenuSecurity‐>Service.



Aswecanseehereonthispage,youareabletoconfiguretheSSHandHTTPSservices.

z EnableSSH:WiththisoptionyoucanenableordisableSSHaccesstotheIPPBX

system.Itisdisabled(unchecked)bydefault.

z Port:Bydefault,SSHserviceportnumberis22,youcanchangeittoanyotheravailableport

number.

z RemoteSSHAdministration:Ifthisoptionischecked,remoteSSHaccesswillbeenabled.

z HTTPSPort:WebGUIserviceportnumber,thedefaultis9999andyoucanchangethisto

anyotherportnumberifrequired.

z RemoteHTTPSAdministration:Ifthisoptionischeckedthenremotewebaccesswillbe

enabled.



Notice:

IfyourequireremoteaccesstoSSHandwebGUIoftheIPPBXsystem,youcanforwardthecorrespondingports

onyourrouter.Beforedoingthispleaseensureyouhavesetstrongpasswordsforrootuserandwebadminuser.

(Remoteaccessistooriskytoyoursystem,pleasereadthesecurityguidetofindtheappropriatesolution.)



7.3Fail2Ban

AllowedaddressallowsyoutoaddIPaddressesandnetworkaddressestotheIPPBXsystemasa

whitelist.TheIPsinthewhitelistwillalwaysbetreatedastrustedIP’sandwillnotbefilteredby

thefirewallrules.

NavigatetowebmenuSecurity‐>Fail2Ban.Click“AddAllowedIP”buttonandyoucanadda

trustedIPornetworktothesystemIPwhitelist.



z Description:Anameforthisentry.

z Protocol:SelectprotocolsthisIP/networkcanaccess.

z AllowedIP:IPaddressornetworktobetrusted.

z SubnetMask:NetmaskforthisIPornetwork.

z Availability:Choose“Yes”toactivatethisentry,choose“No”todeactivate.

Settings



TheseoptionsareactuallyforFail2Ban,the“MaxRetry”limitstheauthenticationattempts.“Find

Time”definesthetimedurationfromthefirstattempttothelastattemptwhichreachesthe

“MaxRetry”limitation.“BanTime”isthetimeinsecondstheIPPBXsystemwillblocktheIP

whichexceedsmaxretry.

Thesesettingsdon’ttakeeffectonanyallowedaddresses.

8.SystemAdvanced

8.1TimeSettings

SystemtimeisveryimportantfortheIPPBXsystem,especiallyiftheCooVoxIPPBXsystem

handlesinboundphonecallsusingtimerules,thenonlyifthesystemtimeiscorrectwillcallsbe

handledproperly.Also,calllogsanddebuglogsrecordedtothesystemeventsusesystemtime.

CooVoxIPPBXsystemsupportsNTP(NetworkTimeProtocol)andmanualtimeset.

8.1.1NTP

NavigatetowebmenuSystem‐>TimeSettings.

Bydefault,CooVoxIPPBXsystemuseNTPtoobtaintimefromInternettimeservers.Toconfigure,

simplyinformtheIPPBXsystemwheretofindtheserverbyspecifyingitsdomainorIPaddress.

Also,pleaseremembertoselectthecorrecttimezone.



Oncecomplete,click“Sync”buttonandtheIPPBXsystemwillattempttosynchronizethecurrent

timefromtheInternet.Itmighttakeawhiledependingonyournetworkconditions.

Aftertheprocessiscomplete,you’llreceiveanoticesayingeither“SyncFailed!”or“Sync

Success!”.Iffailed,thenpleasecheckiftheIPPBXcanaccesstheInternetorpleasechangeto

anotherNTPserverandtryagain.

8.1.2ManualTimeSet

IfyouwanttomanuallysetthetimefortheIPPBXsystemorforsomespecialreasontheIPPBX

cannotaccesstheInternet.Youcanchoosetomanuallysetthesystemtimebychecking“Manual

TimeSet”radiobutton.



Therearetwowaystomanuallysetatimeonthesystem.

1.Manuallyinputthetimeanddateinfoandclick“Save”.

2.SynchronizetheIPPBXsystemtimewithyourPCtimebyclicking“Sync”buttonandthenclick

on“Save”button.

Once“Save”isclickedthetimeismanuallywrittenorsynchronizedfromthePCandwillbe

storedintothehardwareclockchipontheIPPBXmotherboard.



8.2ModuleSettings

ZYCOOCooVox‐U80andU100IPPBXsystemsrequirepropermodulesettingstoloadcorrect

driversandconfigurefilestodrivetheE1andBRItelephonymodules.

DefaultmodulesettingsarewithmoduletypesFXS/FXOonbothtelephonymoduleslots.Soif

youdon’thaveE1andBRImodulesinstalledthenyoudon’thavetoconfiguremodulesettings.



8.3DataStorage

Datastorageallowsyoutouploadyourrecordingfiles,logfilesandvoicemailmessagestoan

externalUSBstoragepluggedtotheCooVoxIPPBXUSBinterfaceoruploaddirecttoanFTPserver

throughtheEthernet.

8.3.1USBDataStorage

PlugtheUSBstoragetotheUSBinterfaceofCooVoxIPPBX.NavigatetowebmenuSystem‐>Data

Storage.Checkthecheckboxof“Enable”toenableexternaldatastorage.Inthe“Mode”field

chooseUSB.Sethowmanydaystouploadandwhattimeduringthedaytoupload.Youalsohave

mandatoryuploadoptionswhentheSDcardspaceisoccupiedover40%,50%,60%or70%.The

fileswhichcanbeuploadedarecallrecordings,voicemailsandcalllogs.



Afterconfiguringthesesettingsclick“Save”andyou’llseethestatus“SuccessfullyconnecttoUSB

storagedevice.”Youcanclick“UploadNow”toperformadatauploadinstantly.

Clickonthe“DataStorageLog”tabandyou’llseethelogsforeachautomaticdatauploadingas

below.



8.3.2FTPDataStorage

UtilizingyourexistingFTPserver,youcanconfiguretheCooVoxIPPBXtouploadcallrecordings,

voicemailsandcalllogfilestoyourFTPserver.Ifyoudon’thaveanFTPServer,thenyoucanuse

yourWindowsPCtosetupanFTPserverfortheIPPBXsystemtoconnectto.Youmusthowever

ensurethatyourPCisalwaysturnedonoratleastavailableatthetimeswhenyourIPPBXis

scheduledtouploadfiles.



Aftereachupload,anewfolderiscreatedonyourFTPserverdirectorynamedusingthedateand

timeofthisupload.



Notice:

Aftereachupload,withtheexceptionofcalllogs(Master.csvinsidecdr‐customfolder)allotherfileswillbe

removedfromtheIPPBXsystem,includingcallrecordings(filesinsidemonitorfolder)andvoicemessages(files

insidevoicemailfolder).Therefore,aftereachuploadyouwillonlyhavenewlygeneratedaudiofiles.



8.4Management

NavigatetowebmenuSystem‐>Management.

8.4.1AdministratorandOperatorUserManagement

Inthe“ChangePassword”section,youareabletochangeadminpassword,alsoadminusername

canbechangedbyaddingextralettersfollowingnamestring“admin”.

Operatoruserhadbeendisabledbydefault,ifyouwanttoactivateOperatoruserarandom

passwordwillbegeneratedhere.Youcanusethispasswordoryoucanchangeit,butpleasedo

ensurethepasswordstrongenough.



Onceyouhavecompletedchangingadminusercredentials,click“Apply”andyou’llbe

automaticallyloggedoutandredirectedtotheloginpage.Nowyouareabletologinwiththenew

usernameandpassword.

Also,afterOperatoruserhasbeenactivatedyoucanloginwithusernameoperatorandthe

operatorpassword.OperatoruserpasswordcanalsobechangedonOperatoruserportal.Youcan

changethepasswordonChangePasswordpage.



8.4.2SetSystemVoicePrompts

Whataresystemvoiceprompts?

SystemvoicepromptsguidecallersonforexamplehowtoplaceacallorhowtousetheIPPBX

systemfunctionality.Oneexampleiswhilecheckingvoicemailthesystemvoicepromptsinforms

theusertoentervoicemailpasswordandinanotherexampleifyoucallsomeoneandtheydon’t

answerthenthesystemvoicewillaskthatyoushouldleaveamessage.

Inthe“SetLanguage”sectionyoucandecideinwhichlanguagethesystemusesforthecallers.



Atthistime,CooVoxIPPBXsystem(firmwareversion2.1.2)supports22differentlanguagesasthe

systemvoiceprompts.TheyareBritishEnglish,English(Australia),Chinese,French,French

(Canada),Spanish,Spanish(Mexico),Portuguese,Portuguese(Brazil),Italian,Persian,Arabic,

Turkish,Thai,Russian,Polish,Dutch,Korea,Hungary,Vietnamese,Hebrew,GreekandGermany.

Theitemswith*meanstheselanguagesalreadyexistonthesystemwhileotherscanbe

downloadedherebyclickingthe“Download”button.

8.5Backup

8.5.1TakeaBackup

TakingabackuponCooVoxIPPBXsystemisthesameaswhenyoucreatearecoverypointon

yourWindowssystem.ByrestoringthebackupyoucanrecovertheCooVoxIPPBXsystem

configurationstothetimepointwhenitwasstillfunctioningwell.

NormallythefirstbackupshouldbetakenwhenyouhavefinishedconfiguringtheIPPBXtowork

fortheveryfirsttime.Also,whenyouhaveappliednewchangestoyourconfigurationisalwaysa

goodtimetotakeanotherbackup.

NavigatetowebmenuSystem‐>Backup.Click“TakeaBackup”buttontocreateabackupfile

whichwillcontainallcurrentsystemconfigurations.



Oncecomplete,youwillseethebackupfilelistedonthispage.Thefileisstoredinthefilesystem.

Atanytime,byclicking“Restore”buttonyoucanrestoreyourconfigurations.Byclicking“Delete”

buttonyoucandeletethisbackup.Youcanalsodownloadthebackuptoyourcomputerharddisk

drivebyclickingthebutton.

Notice:

Ifyouaredownloadingthebackuptoyourcomputerharddrive,pleasekeepthisfileconfidential,becausethisfile

containswebadminpassword,userextensionpasswordandmanyothersensitiveinformationwhichmay

compromiseyourIPPBXsystem.

8.5.2UploadBackupFile

Clickon“UploadBackupFile”tabandyouareabletouploadabackupfilefromyourcomputer

harddrive.



Notice:

IfyouareuploadingabackupfromanotherIPPBXsystem,pleaseensuretheyhavethesamehardware

configurations.ItisnotrecommendedtouploadbackupfilestodifferentIPPBXsystems,unlessyouhave

comprehensiveknowledgeofZycooIPPBXsystems.

8.6Reset&Reboot

NavigatetowebmenuSystem‐>Reset&Reboot.



Asyoucanseehereonthispage,youareabletoresetandreboottheIPPBXsystemdirectlyvia

webGUI.

8.6.1Reset

Byclicking“FactoryDefaults”buttonyoucanresetallconfigurationsfortheIPPBXsystem.In

additiontotheconfigurationstobereset,recordingfiles,voicemailmessagesandcalllogswill

alsobeerased.Sopleaseensureyouhavebackedupthefilesyouneedbeforeresetting.

Thewholeresettingprocesswillbecompletedin2minutes.Ifyouhavechosentoresetnetwork

settingsalso,thenyouneedtologinwiththedefaultURLhttps://192.168.1.100:9999.Username

andpasswordwillallberesettoadmin.

8.6.2Reboot

Byclicking“Reboot”youcanrestarttheIPPBXsystem,thewholeprocesswillbecompletedin2

minutes.



8.7Upgrade

ZycoowillupdatetheIPPBXfirmwareatregularintervalsfornewfeaturesandbugfixes.Youcan

visitourofficialwebsitewww.zycoo.comtochecktheupdatesforyourIPPBXsystem.

Thedownloadedfirmwarepackageshouldbein.raror.zipformat,pleaseextractthepackage

firstandupgradewiththeuImage‐md5.xxxfiletoupgradeyourIPPBXsystem.

NavigatetowebmenuSystem‐>Upgrade.Youcanseetherearetwomethodsyoucanupgrade

theIPPBXfirmware,theyarewebupgradeandTFTPupgrade.

8.7.1WebUpgrade



Check“WEBUpgrade”radiobuttonandclick“Browse”buttontolocatethenewfirmwareinyour

PCharddrive.Click“Upload”andyouwillbeaskedtoconfirmarestartoftheIPPBXsystemto

completetheupgradeprocess.Youcanclick“Yes”tocontinueupgrading.

Notice:

The“RestoreDefaultSet”optionisusedtoresettheIPPBXsystemconfigurationswhileupgrading.Youdon’thave

toenablethisoptiontoresettheIPPBXsystemandonlydosoifyoudoactuallywishtoresettodefaultsettingsas

itwillresetallsystemconfigurationsincludingthenetworkprofiles.

8.7.2TFTPUpgrade

Ifyoudon’thaveaTFTPserver,youcanGoogletftpd32anddownloadthisapplicationtosetupa

lightweightTFTPserveronyourWindows.



Pleaseclick“Browse”ontheTFTPapplicationwindowtolocatethenewfirmware.Inthe“Server

Interface”dropdownlistisalistofyourPCnetworkinterfaces.Pleaseselectacorrectinterface(in

thesamenetwork)whichcanaccesstheIPPBXsystem.

OntheIPPBXwebGUIpleasecheckthe“TFTPUpgrade”radiobutton,andspecifytheexact

firmwarefilenameinthe“EnterThePackageName”blank,andinthe“TFTPServerIPaddress”

blankpleasespecifytheIPaddressdisplayedontheTFTPapplicationwindow.



PleasedoublecheckthefilenameandTFTPserverIPaddressthenclick“Apply”youwillbeable

toupgradethefirmwarejustlikewebupgrade.



8.8Addons

AddonsforCooVoxIPPBXsystemareusedtoenhancetheexperienceoftheIPPBXsystem

features.FornowwesupportCooBill(billing)andCooCall(ZycoosoftphoneAPP)addons.

8.8.1CooBill

CooBillisabillingsystemdevelopedbyZYCOOEuropeandisdesignedtointegratewithour

CooVoxSeriesIPPhoneSystems.Itsprimarypurposeistoaidenterprisesinmanagingtheir

telecommunicationbillingprocess,andallowsthemtoaccessadetailedaccountlistofdailycalls

ortoproducebillsforcustomers.OnceintegrationwithCooVoxIPPhoneSystemsiscomplete,

CooBillcanbeusedtocheckbillingforeachextension,rechargeforaselectedextension,etc.

PrepayandPostpayareavailableforflexiblepaymenttypeoptions.

Firstyou’llneedtodownloadCooBillclientandinstallitonyourWindowssystem.Thedownload

linksforbothWindows32bitand64bitversionsareavailableat:

http://zycoo.com/html/CooBill.html

CooBillclientcanbeinstalledonWindowsVista,Windows7andWindows8,butWindowsXPis

notcompatible.

OntheIPPBXsystemyoufirstneedtoenableCooBilladdonservice.Navigatetowebmenu

System‐>Addons.



Tick“BillingEnable”checkbox,andclick“Save”andyou’llbeabletodownloadthelicensesource

file,pleasesendthisfiletoZYCOOsalesorsendtoZYCOOdistributortoapplylicenseforCooBill

billingsystem.



Clickthe“Download”buttonandyoucandownloadthelicensesourcefile.Afteryouhave

receivedthelicensefilefromZycooyoucanuploadithere.Onceuploadhascompletedyour

billingsystemisactivated.

ForconfiguringtheCooBillclientonyourWindowssystempleaserefertothelinkbelow:

http://www.zycoo.com/files/upload/CooBill_Installation_Guide&Manual.pdf

Notice:

BeforeyourequestyourlicensefilefromZycooanduploadittoyourIPPBXsystemtoactivatebillingaddon,

pleasedisablebillingfeaturetemporarily.BecausewithoutconfiguringvalidraterulesonCooBillclienttheIPPBX

systemisunabletomakeoutboundphonecalls.

8.8.2CooCall

CooCallisafreesoftphoneAPPforAndroidandiOSplatformswhichcanbeintegratedwith

ZYCOOIPPBXsystems.Youcanbringyourextensionwithyouanywherethere’sanInternet

connection.

CooCallprovidesnotonlybasicsoftphoneAPPfunctionalitiessuchascalltransfer,callholdand

3‐wayconferencecallbutcanalsoachievesomefeaturesothersoftphoneAPPscannotdoby

integratingwithZYCOOCooVoxIPPBXsystem.Forexample,BLF,callrecordingretrievaland

playback,voicemailretrieveandplayback,phonebookintegrationwithIPPBXsystem,etc.

YoucandownloadandinstallCooCallfromyourmobilephoneAPPstorebysearchingkeyword

“CooCall”.Oryoucanvisitourwebpagehttp://www.zycoo.com/html/CooCall.htmlandscanthe

QRcodeatthebottomofthispagetogettheAPP.

Afterinstallation,pleasesetupyouraccountonCooCallasdetailedbelow:



z PrimaryIPAddress,SecondaryIPAddress:NormallyyourIPPBXsystemisdeployedina

privatenetwork,youmayusetheprivateIPoftheIPPBXtoregisteryourextensionwhen

youareintheoffice.SecondaryIPcanbethepublicIPaddressofyouroffice,ifyouareout

ofoffice,CooCallwillswitchtothesecondaryIPtoregistertotheIPPBXsystemasaremote

extension.

z Username:Anextensionnumber.

z Password:Passwordofthisuserextension.

Onceinformationiscomplete,tap“Register”buttontoregistertotheIPPBXsystem.After

registered,youwillsee“Readytocall”displayedonthe“Dialer”screen.Youcannowmakephone

callsfromtheCooCallsoftphonejustasyouwouldmakecallsfromanyotherIPphones.

Notice:

1.CooCallforiPhoneworksonlywithTCPtransmission.PleaseenableTCPfortheextensionswhichwillbeusedby

CooCallsoftphoneontheextensionconfigurationpage.



AndyouhavetoenableglobalTCPtransmissionsupporttoo.It’sonAdvanced‐>Options‐>SIPSettingspage.



2.Ifyouareplanningtoregisterremoteextensions,youhavetoportforward5060(UDP+TCP),10001‐10500(UDP)

onyourrouter/firewall.AndNATsupportshouldbeenabledonAdvanced‐>Options‐>SIPSettingspage.



Both“ExternalIP”and“ExternalHost”shouldbeyourpublicIPaddress,orcanbeyourDDNSdomain.

ZYCOO U80U100V2 IP Phone System User Manual U100 x

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