Zebra Technologies P330I-UHF Thermal Card Printer User Manual 980459 P330i Printer
Zebra Technologies Corporation Thermal Card Printer 980459 P330i Printer
User Manual
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| Document ID | 933113 |
| Application ID | pa2dYNgCyO0yGga51TvmBQ== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
| Supercede | No |
| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 420.71kB (5258875 bits) |
| Date Submitted | 2008-04-24 00:00:00 |
| Date Available | 2008-04-24 00:00:00 |
| Creation Date | 2007-04-04 11:08:46 |
| Producing Software | Acrobat Distiller 7.0.5 (Windows) |
| Document Lastmod | 2008-04-24 09:25:54 |
| Document Title | 980459_P330i_Printer.book |
| Document Creator | FrameMaker 7.2 |
| Document Author: | tburton |
Zebra® P330i Card Printer User’s Manual 980459-001 Rev C Prelim 1 Foreword This manual contains installation and operation information for the Zebra P330i Card Printers manufactured by Zebra Technologies Corporation, Camarillo, California. Return Materials Authorization Before returning any equipment to Zebra Technologies Corporation for in-warranty or outof-warranty repair, contact Repair Administration for a Return Materials Authorization (RMA) number. Repack the equipment in the original packing material and mark the RMA number clearly on the outside. Ship the equipment, freight prepaid, to the address listed below: • For USA, Latin America, and Asia / Pacific: Zebra Technologies Corporation Zebra Card Printer Solutions 1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone: +1 (805) 578-5001 FAX: +1 (805) 579-1808 • For Europe and Middle East: Zebra Technologies Corporation Zebra Card Printer Solutions Pittman Way, Fulwood Preston, PR2 9ZD Lancashire, U.K. Phone: +44 - 1 - 772 - 797555 FAX: +44 - 1 - 772 - 693000 Copyright Notice © 2004, 2005 ZIH Corp. 980459-001 Rev C P330i User’s Manual iii Foreword This document contains information proprietary to Zebra Technologies Corporation. This document and the information contained within is Copyrighted by Zebra Technologies Corporation and may not be duplicated in full or in part by any person without written approval from Zebra. While every effort has been made to keep the information contained within current and accurate as of the date of publication, no guarantee is given that the document is error-free or that it is accurate with regard to any specification. Zebra reserves the right to make changes, for the purpose of product improvement, at any time. Trademarks P330i is a trademark and Zebra is a registered trademark of Zebra Technologies Corporation. Windows and MS.DOS are registered trademarks of Microsoft Corp. All other trademarks or registered trademarks are marks of their respective holders. Product Disposal Product Disposal Information • Do not dispose of this product in unsorted municipal waste. This product is recyclable, and should be recycled according to your local standards. For more information, please see our web site at: http://www.zebra.com/environment Declarations of Conformity EMC Directive 89/336/EEC modified by EMC Directive EN 55022 (1998) EN 301489-3 V1.4.1 92/31/EEC and RF Emissions control RF Emissions and Immunity for radio equipment Immunity to Electro-Magnetic Disturbances 93/68/EEC EMC Directive EN55024 (2001) 73/23/EEC modified by 93/68/EEC Low voltage Directive EN 60950-1 (2001) Product safety 1999/5/CE R&TTE Directive EN300330-2 V1.1.1 Radio Frequency Interferences For a formal certificate, please contact the Compliance Office at Zebra’s Camarillo facility. iv P330i User’s Manual 980459-001 Rev C Foreword EUROPE: Norway Only: This product is also designed for IT power system with phase to phase voltage 230V. Earth grounding is via the polarized, 3-wire power cord. FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan” SE: “Apparaten skall anslutas till jordat uttag” NO: “Apparatet må tilkoples jordet stikkontakt” FCC Regulations Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: —Reorient or relocate the receiving antenna. —Increase the separation between the equipment and receiver. —Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. —Consult the dealer or an experienced radio/TV technician for help. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by Zebra may cause harmful interference and void the FCC authorization to operate this equipment. FCC Radiation Exposure Statement (applicable to 15.247 device only) This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum 20 cm between the radiator and your body. This transmitter must not be collocated or operating in conjunction with any other antenna or transmitter unless authorized to do so by the FCC. Industry Canada Notice This device complies with Industry Canada ICES-003 requirements. Cet equipement est conforme a l’ICES-003 de la norm Industrielle Canadian. 980459-001 Rev C P330i User’s Manual Foreword P330i Printer Model The Zebra Product Number tells a story: Here is a quick review of the Zebra Card Printer Series numbering and lettering system to help you. Model numbers include identifiers that specify options using the following lettering conventions: Part Number Description P330i-_____-___ Base Printer P330i Color Card Printer __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ Smart Card Options None Contact encoder & MIFARE contactless & HID iCLASS Contact Encoder Contact encoder & HID iCLASS Contact encoder & MIFARE contactless Contact station HID iCLASS MIFARE contactless & HID iCLASS MIFARE contactless _____-_0___-___ _____-_M___-___ Magnetic Encoder None Yes (select defaults below) _____-__0__-___ _ _ _ _ _ - _ _ 1_ _ _ - _ _ _ _____-__3__-___ Magnetic Encoder Defaults None Stripe Down, HiCo Stripe Up, HiCo _____-___0_-___ Memory Expansion None _____-____A-___ _____-____C-___ Interface USB Only USB and Ethernet _____-_____-I__ _____-_____-U__ Power Cords U. S. and Europe U. K. and Australia Windows Drivers and User Documentation / Training CD _____-_____-_D0 vi Windows Drivers and User Documentation / Training included on one CD (Software & Documentation Package) which contains Multi-language documentation. P330i User’s Manual 980459-001 Rev C Foreword Icons Throughout this manual, different icons highlight important information, as follows: Note • Indicates information that emphasizes or supplements important points of the main text. Important • Advises you of information that is essential to complete a task, or points out the importance of specific information in the text. Provides an example or scenario to demonstrate or clarify a section of text. Electrostatic Discharge Caution • Warns you of the potential for electrostatic discharge. Electric Shock Caution • Warns you of a potential electric shock situation. Caution • Warns you of a situation where excessive heat could cause a burn. Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you, or could result in physical damage to the hardware. 980459-001 Rev C P330i User’s Manual vii Foreword viii P330i User’s Manual 980459-001 Rev C Table of Contents FCC Radiation Exposure Statement (applicable to 15.247 device only) v 1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Controls, Connectors, and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 2 • Installation and Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Unpacking the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Installing the Print Driver Software and Setting Driver Options . . . . . . . . 10 Installing the P330i Print Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Loading a Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Installing the Card Cleaning Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Setting the Card Thickness Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Loading Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Card Output Hopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Connecting the Printer to your Computer. . . . . . . . . . . . . . . . . . . . . . . . . 21 Connecting Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Printing a Test Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Packing the P330i Printer for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3 • Printing a Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Setting Printer Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Printing a Sample Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Feeding One Card at a Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4 • Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 980459-001 Rev C Prelim 1 P330i User’s Manual 29 29 30 31 ix Table of Contents Card Cleaning Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 When to Replace the Cleaning Roller . . . . . . . . . . . . . . . . . . . . . . . . 32 How To Replace the Cleaning Roller . . . . . . . . . . . . . . . . . . . . . . . . . 32 5 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting the Ethernet Connection and Adapter . . . . . . . . . . . . . . Resetting to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethernet Adapter Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . Network Status/Activity Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 41 41 41 42 6 • Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Bi-Directional Communications Interfaces . . . . . . . . . . . . . . . . . . . . . . . . Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 43 43 44 44 44 45 45 45 45 45 Appendix A • Magnetic Card Encoder . . . . . . . . . . . . . . . . . . . . . . 47 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media Loading Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sample Encoding Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Magnetic Encoder Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ISO Standard Encoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 47 48 48 48 48 49 Appendix B • Smart Card Contact Station . . . . . . . . . . . . . . . . . . . 51 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Media Loading Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Smart Card Contact Station Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Appendix C • Connecting to a Network . . . . . . . . . . . . . . . . . . . . . 53 Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 External Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Internal Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 P330i User’s Manual 980459-001 Rev C Prelim 1 Table of Contents Appendix D • Worldwide Sales & Support . . . . . . . . . . . . . . . . . . . 55 Sales and Support Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Website . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 980459-001 Rev C Prelim 1 P330i User’s Manual xi Table of Contents xii P330i User’s Manual 980459-001 Rev C Prelim 1 1 Introduction Thank you for choosing the Zebra P330i Card Printer. This manual guides you to efficient start up and operation of your new Card Printer.Printer Features The following shows the main functional features found on your P330i Printer. Print Head Main Cover (shown open) Print Head Carriage (shown in open position) Print Head Carriage Latch (Optional) Magnetic Encoding Station Card Feeder Cover (shown open) Card Thickness Control Card Cleaning Cartridge Panel Button Output Hopper (shown in open position) 980459-001 Rev C Prelim 1 Ribbon Take-Up Spindle Ribbon Supply Spindle (Optional) Smart Card Contact Station P330i User’s Manual LCD Display Panel Introduction Controls, Connectors, and Indicators Controls, Connectors, and Indicators Your P330i Printer has an LCD Display Panel and a Panel Button on the front and a power connector, power switch, and interface connector(s) on the rear panel. Panel Button LCD Display Panel 10/100base-T Connector * Ethernet Switch * Ethernet Adapter Status LED * Network Status / Activity LED * Power Switch Power Connector USB Connector P330i User’s Manual Optional DB-9 Connector location for Smart Card Contact Station * These are on the optional Ethernet Adapter. 980459-001 Rev C Prelim 1 Introduction Controls, Connectors, and Indicators LCD Panel The LCD Panel can display the following messages: Message Mode Operational INITIALIZING Scrolling READY Fixed DOWNLOADING DATA Fixed PRINTING MONO Fixed MAG ENCODING Fixed CONTACT ENCODING Fixed PRINTING CYAN Fixed PRINTING YELLOW Fixed PRINTING MAGENTA Fixed PRINTING BLACK Fixed PRINTING OVERLAY Fixed DOWNLOADING FW Fixed CLEANING PRINTER Fixed Warnings CLEAN PRINTER Scrolling REMOVE RIBBON THEN CLOSE HEAD Scrolling EMPTY FEEDER & PRESS BUTTON Scrolling LOAD CLEANING CARD IN FEEDER Scrolling PRESS BUTTON TO CONTINUE Scrolling FEED LONG CLEANING CARD IN EXIT Scrolling CLEANING PRINTER Scrolling ENCODING ERROR (printing stops) Blinking INVALID MAGNETIC DATA (encoding stops) Scrolling REMOVE RIBBON Fixed Errors (Printer will not operate) 980459-001 Rev C Prelim 1 OUT OF RIBBON Blinking MECHANICAL ERROR Blinking OUT OF CARDS Blinking PRINT HEAD OPEN Blinking P330i User’s Manual Introduction Controls, Connectors, and Indicators P330i User’s Manual 980459-001 Rev C Prelim 1 2 Installation and Setup General Information This section will guide you through the installation and setup of your P330i Card Printer. This consists of the following procedures, which should be performed in the order presented. • Unpacking the Printer • Installing the Print Driver Software and Setting Driver Options • Loading a Ribbon • Installing the Card Cleaning Cartridge • Setting the Card Thickness Control • Loading Cards • Connecting the Printer to your Computer • Connecting Power • Printing a Test Card to verify printer operation The procedure to be followed for Packing the Printer for Shipment is given at the end of this section. The printer should be placed in a location that allows easy access to all sides. The printer should never be operated while resting on its side or upside down. 980459-001 Rev C Prelim 1 P330i User’s Manual Installation and Setup Unpacking the Printer Electric Shock Caution • Limit AC power supplied to the P330i Printer to 110 ~ 230 volts, 60 ~ 50 Hertz. Limit excess current draw to 16 amps or less, using an associated circuit breaker or other such device. Never operate the printer in a location where operator, computer, or printer can get wet. Personal injury could result. The printer must be connected to an earthed electrical power source and properly protected against electrical surges and grounding faults; the electrical reliability of the printer is based on the reliability of the mains power source and with the earth connection. The printer’s power supply is an internal unit that can only be serviced or replaced by trained and authorized personnel. Unpacking the Printer Your P330i Card Printer ships in a carton and protective anti-static bag. Keep all packaging material in case you need to move or re-ship the printer. 1. Inspect the shipping container to ensure that no damage has occurred during shipment. If any damage is apparent, file a claim with the shipper. 2. Unlatch and remove the handles on either end of the shipping container, as shown in the figure below. UP 3. (See the figure on the next page as you perform the following steps.) Lift the upper part of the shipping container off of the lower part (which will still hold the printer and its packing material). 4. Remove the packing material around the top of the printer. P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Unpacking the Printer 5. Lift the printer out of the carton by holding it with both hands. 6. Please ensure that you have a clean and nearly dust free environment for proper operation and storage of the printer. 7. Make sure the following items are included with your P330i printer: 980459-001 Rev C Prelim 1 P330i User’s Manual Installation and Setup Unpacking the Printer Card Cleaning Cartridge CD-ROM with Driver Wizard and User’s Manual Power Cables (2) USB Cable Cleaning Kit If any items are missing, please contact your dealer. To reorder, please refer to Appendix D of this manual. 8. Remove packing tape securing the printer’s Main Cover and Card Feeder Cover. 9. Your P330i Printer ships with warning tape where the Card Cleaning Cartridge will be installed, and a pad that protects the print head from possible damage in shipment. To remove the tape and pad, follow the following steps: a. Open the printer’s main cover by lifting at its lower front lip. P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Unpacking the Printer b. Locate the Print Head protection pad and the Card Cleaning Cartridge location tape (see below). Remove me Print Head Protection Pad c. NST L Card Cleaning Cartridge Location Tape Release the Print Head Carriage by pushing the Print Head Carriage Latch to the left, and raise the Print Head Carriage. It will remain open at about a 45° angle. Print Head Carriage Latch 980459-001 Rev C Prelim 1 P330i User’s Manual Installation and Setup Installing the Print Driver Software and Setting Driver Options d. Remove the print head protection pad. Keep the pad, as well as the other packing material and the shipping carton, in case the printer is shipped or moved. If the original material is lost, a replacement Shipping Kit can be ordered from Zebra; please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer. Installing the Print Driver Software and Setting Driver Options Printing with the P330i Printer requires the Windows Printer Driver and your card design/ issuing software or printer command level programming through the printer interface. The P330i Card Printer can be used with any Windows 2000 or Windows XP computer, using the drivers provided on CD with the printer. This section contains information on the printing of a sample card in color (using the 5-panel color ribbon YMCKO and the Windows Printer Driver). Note • If updating the printer driver from a previous version, before installing the updated printer driver version, always delete the existing version from your computer. Installing the P330i Print Driver To install the P330i Printer Driver automatically on all Operating Systems, use the Zebra Install Wizard. Note • Ensure that you have administrative privileges to perform this installation, or contact your IT department. The Install Wizard will walk you through the appropriate installation steps. The Wizard will: • Automatically launch when the driver CD is inserted. 10 P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Loading a Ribbon • • From the main menu of your documentation CD, select your desired language and then select “DRIVERS” from the subsequent menu. The Install Wizard will walk you through the appropriate steps. Delete previous versions of the driver and clean up any necessary Registry entries. You must select “Remove” from the install options to remove any previous driver versions. Loading a Ribbon i Series Printers require the use of i Series ribbons for full color printing. The Resin Thermal Transfer and Dye Sublimination ribbons for P330i are specifically designed for your P330i Printer. 1. Place the printer power switch in the OFF (0) position. 2. If the printer’s Main Cover is closed: a. Open the printer’s Main Cover; lift it by the lip at the bottom front as shown in the figure below left. Electrostatic Discharge Caution • DO NOT TOUCH the Print Head or the electronic components on the Print Head Carriage. Discharges of electro-static energy that accumulate on the human body or other surfaces can damage the Print Head or other electronic components used in the printer. Note • Avoid any direct contact with the print head to prevent transfer of oils or contamination. Outside of normal operation, only the Zebra-approved cleaning materials should come in contact with the print head. b. Raise the Print Head Carriage by pressing the release latch to the left (toward the output hopper) and lifting as shown below to about a 45° angle. The Print Head Carriage will stay in that position, as shown at the right below. 980459-001 Rev C Prelim 1 P330i User’s Manual 11 Installation and Setup Loading a Ribbon Ribbon Take-up Spindle Ribbon Supply Spindle 3. Locate the Ribbon Supply Spindle and the Ribbon Take-up Spindle (see above). Load ribbon onto the supply spindle (under the print head carriage) flange side in, and load the empty core (with tape attached) onto the take-up spindle. Make sure the ribbon comes off the top of the supply spindle and feeds to the top of the take-up spindle. Take-up Spool Flange Supply Spool 12 P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Loading a Ribbon Caution • Do not touch the print head if the printer has been in service within the last 10 minutes. It could be very hot and cause a burn. Electrostatic Discharge Caution • A static discharge is possible if you touch any exposed metal parts. Use of an anti-static wrist strap or comparable anti-static protection is required. 4. Gently press the print head carriage down until it is fully lowered, as shown below. Very little force is neccessary to perform this step. Note • During normal operation (with power connected and turned on), the ribbon would automatically synchronize when the Print Head is restored to its fully-down position. The ribbon would be identified and the corresponding parameters sent to the driver. Since power is not connected at this point in the Installation and Setup Procedure, nothing will happen when the Print Head Carriage is closed. The ribbon will synchronize when power is turned on. 980459-001 Rev C Prelim 1 P330i User’s Manual 13 Installation and Setup Installing the Card Cleaning Cartridge Installing the Card Cleaning Cartridge The Card Cleaning Cartridge cleans the cards entering the printer. The Card Cleaning Cartridge consists of a Cartridge Frame and an Adhesive Roller, which are packed together. 1. Remove the Cartridge Frame and the Adhesive Roller from their packaging. Insert the Adhesive Roller into the Cartridge Frame, as shown below. To avoid contamination, always hold the frame and the roller by the ends. 2. Peel the protective wrapper from the Adhesive Roller. 3. If the printer’s main cover is closed, open it. Locate the area where the Card Cleaning Cartridge will be installed (initially, this area was covered by a warning tape). Card Cleaning Cartridge Mounting Location 14 P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Installing the Card Cleaning Cartridge 4. Locate the slot at the rear of the Card Cleaning Cartridge mounting location; see below. Card Cleaning Cartridge Positioning Slot 5. Hold the Card Cleaning Cartridge by the extended “handle” (so the large arrow on the top is pointing away from you). With the cartridge at about a 30° angle (pointing downward), insert the lip of the cartridge into the slot, until the cartridge seats against the back wall. Then press the front of the cartridge down until it seats all the way down and latches with an audible “click”. See below. Slot Card Cleaning Cartridge in final position 6. Close the printer’s Main Cover. 980459-001 Rev C Prelim 1 P330i User’s Manual 15 Installation and Setup Setting the Card Thickness Control Setting the Card Thickness Control The Card Thickness Control is set by the user to adjust the gap as cards enter the printer, to prevent double-feeds (which could cause a jam) or mis-feeds. Note • Set the Card Thickness Control before loading cards. 1. Open the Card Feeder cover. The cover is hinged; lift it by the lip at the right front corner. Note • To reduce contamination and ensure better print quality, minimize the time the Card Feeder cover is open. 2. The Card Thickness Control Lever is at the front of the left-side opening of the Card Feeder area. 16 P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Setting the Card Thickness Control Card Thickness Control 3. There are four detents to set the position of the Card Thickness Control. Slide the Card Thickness Control to the position corresponding to the following: Detent Position Card Thickness Highest 50 mil (1.27 mm) to 60 mil (1.52 mm) 3rd position 30 mil (0.76 mm) to 50 mil (1.27 mm) 2nd position 20 mil (0.51 mm) to 40 mil (1.02 mm) Lowest 10 mil (0.25 mm) to 20 mil (0.51 mm) Note • The overlap in settings above accomodates variations in environmental conditions (especially humidity) and cards from different manufacturers. In general, start at the lowest position and move the lever up until cards feed reliably. Note • “60 mil” (“1.524 mm”) cards may have a significant variation (over 10%) in the actual thickness of the cards; do not use these cards unless each card has been measured to have a thickness less than 66 mil (1.676 mm). 980459-001 Rev C Prelim 1 P330i User’s Manual 17 Installation and Setup Loading Cards Loading Cards This section shows how to load plastic cards into the P330i Printer. The P330i can use cards with a range of thickness from 10 mil (0.25 mm) to 60 mil (1.5 mm). Note • Do not mix cards of different thicknesses! The P330i Printer can also load and print cards fed individually. Information on this is given in the next chapter. Note • DO NOT bend cards or touch print surfaces as this can reduce print quality. The surface of the cards must remain clean and dust free. Always store cards in an enclosed container. Ideally, use cards as soon as possible. Note • For cards with magnetic stripe, refer to Appendix A for loading instructions. The plastic cards generally come in decks of 100 cards; the Card Feeder can hold a full deck of 100 30-mil cards. Cards sometimes will stick together; this can cause mis-feeding or doublefeeding. To avoid this, separate the cards before loading, as described in steps 2 through 4 below. 1. If the Card Feeder cover is closed, open it. The cover is hinged; lift it by the lip at the right front corner. Note • To reduce contamination and ensure better print quality, minimize the time the Card Feeder cover is open. 18 P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Loading Cards Caution • Do not touch print surfaces of the cards; this can reduce print quality 2. Remove all wrapping from the card deck. 3. Holding the card deck by the sides, hold it vertically against a flat surface such as a desktop. If the deck is too thick for your hand to hold it comfortably, use about half a deck at a time. 4. Push the stack back and forth to an angle of about 45° from vertical, so as to separate all of the cards. Note • Static charges and edge burrs from the card die-cutting process can render individual cards stuck together with significant adhesion force. These cards must be physically separated from each other before inserting into the feeder; if not separated, feeding or printing problems may occur. 5. Restore the card stack to its original squared-off condition, and place the cards in the input hopper. 6. Note that there will be a “gap” in the card stack, with several cards lying flat and the cards above angled upward, as shown in the exaggerated drawing below. This is normal and ensures proper feeding. 980459-001 Rev C Prelim 1 P330i User’s Manual 19 Installation and Setup Card Output Hopper Note • Do not try to eliminate the gap by pressing down on the card stack in the input hopper; this can cause misfeeds. Card Output Hopper The card output hopper is normally extended to receive the printed cards. The printer may be operated with the card output hopper in its closed position; in this case the cards will not be collected in the output hopper. 1. Pull the card output hopper out to place it in its functional position. Note • The output hopper is a very snug fit to prevent it from moving during shipping or operation; firm force is required to change its position. 2. When not using the printer, slide the card output hopper back into its closed position to protect the printer from dust and protect the output hopper from damage. 3. The output hopper can be completely removed from the printer if necessary by inserting a thin, blunt object (such as a pencil) up through the hole in the bottom of the printer enclosure and pressing (up) to release the hopper while simultaneously pulling the hopper out. To re-install the output hopper, simply slide the output hopper in until it locks in place. 20 P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Connecting the Printer to your Computer Connecting the Printer to your Computer The P330i Printer includes a standard USB interface. As an option, the printer can be ordered with a 10/100base-T Ethernet Adapter (in addition to the USB interface). The Ethernet Adapter can also be ordered as an add-on option and installed in the field by a Zebra factory certified technician. 1. If using the USB interface, use the supplied USB cable to connect between the USB connector on the printer and a USB port on the computer, as shown below. (Note that the figure below shows the optional Ethernet Adapter directly above the USB Connector; this may not be present on your printer.) Power Switch (Optional) Ethernet Connector Power Connector USB Connector 2. If your printer includes the optional Ethernet Adapter as well as the standard USB connection, use either the supplied USB cable or a standard Ethernet cable to connect the printer to a corresponding port on the computer or network. Important • Do not use both USB and Ethernet connections at the same time! Important • Intermittent or unpredictable operation may occur from unsecured connectors. If damaged, the power cable must be replaced by an exact equivalent. 980459-001 Rev C Prelim 1 P330i User’s Manual 21 Installation and Setup Connecting Power Connecting Power The P330i Printer includes an internal AC power supply that accepts nominal input voltage in the range from 110 to 230 volts at 50 to 60 Hertz. The power source must be grounded. Depending on specific model number, your P330i Printer will include one or two power cords; use the one that is appropriate for the AC power source connection at your location. If neither has an appropriate connector, AC power cords may be purchased locally; make sure it is a three-wire (grounded) cord. Power Switch Power Connector 1. Place the Printer’s power switch in the OFF ( O ) position. 2. Depending on your local AC voltage, plug the appropriate power cord into the printer’s power connector and a grounded AC power source connection. Caution • If the power cord appears damaged in any way, or if the power cord will not securely plug into the Printer’s power connector or the AC power source connection, STOP! Use of a damaged or incorrect power cord could cause equipment damage, result in an electrical fire, or possibly cause injury. 3. To turn the Printer on, set the Printer’s power switch to the ON ( | ) position. 22 P330i User’s Manual 980459-001 Rev C Prelim 1 Installation and Setup Printing a Test Card Printing a Test Card With ribbon and cards loaded, your P330i Printer is ready to print. To check the operation of the printer, you should print a test card. (Printing a test card does not require that the printer be connected to your computer or network, but power must be applied.) 1. Set the printer’s power switch (on the back of the printer) to the OFF ( O ) position. 2. While pressing the Printer’s front panel button (next to the LCD display panel), switch the printer ON ( | ). 3. Hold the panel button until the LCD display panel reads “SELF TEST”. 4. Release the panel button, and the test card will print. This is an example of the test card: PLASTIC CARD PRINTER PRINTER: P330iM Serial N°: XXXXX Firmware: XXXXXXX 300 dpi TEST CARD Head resistance: XXXX Offset: XXXX-XXXX EC:XX Printing counter: XXXXX Packing the P330i Printer for Shipment If the P330i Printer is to be shipped, it is important to use the original packing and shipping material to prevent damage to the Printer. If the original material is lost, a replacement Shipping Kit can be ordered from Zebra; please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer. Note • The specifics of the shipment and the printer’s condition may influence which of the following steps are followed; common sense should prevail. 1. Remove cards in the card feeder: a. While the printer still has power applied and is turned on, and is still connected to the host computer, remove cards from the card feeder. The last card may be difficult to remove. If so, use the Eject Card command available through the driver on the host computer to eject the last card that is staged in the feeder. Caution • Do not physically pull the last card out of the feeder staging area. This could damage the printer and void the warranty, as well as damage the card. b. Close the Card Feeder Cover. 980459-001 Rev C Prelim 1 P330i User’s Manual 23 Installation and Setup Packing the P330i Printer for Shipment 2. If the printer still has power applied and is turned on, and is still connected to the host computer, set the printer’s power switch (on the back of the printer) to the OFF ( O ) position, and disconnect the interface and power cables to the printer. 3. Open the Main Cover. Open the Print Head Carriage and remove the Ribbon. (If you wish to save the ribbon for future use, you may want to put it in a plastic bag for storage.) 4. Insert the print head protection pad, and close the Print Head Carriage. Remove the Card Cleaning Cartridge and place it in the upper foam insert. Close the Main Cover. 5. Slide the Output Hopper in all the way against the Printer. 6. Place the Printer in its protective plastic bag. 7. Place the lower foam insert in the lower part of the shipping carton. 8. Use both hands to carefully place the Printer into the recess in the lower foam insert. 9. Place the upper foam insert onto the Printer and gently press it down so it makes a snug fit on the Printer; the top of the upper foam insert should be even with the upper edge of the lower part of the shipping carton. 10. Slide the upper part of the shipping carton down over the lower part. 11. Insert and close the handles/latches. 24 P330i User’s Manual 980459-001 Rev C Prelim 1 3 Printing a Card Printing with the P330i Card Printer is similar to printing with any other printer in a Windows environment. • The Printer Driver Software is installed on your computer (see Chapter 2). • The P330i Printer is connected to the power source and the computer (see Chapter 2). • The P330i Printer is selected by either the Operating System or the appropriate application software program. • Printer Properties are set (the factory default values will be appropriate for many applications). • Card printing is directed by the appropriate application software program. Setting Printer Properties Printer Properties can be set either at the Operating System level or within the application software program used for printing cards. Note • In the following description of setting Printer Properties, only those properties and options that are suitable for being set by the User are described. The User should not make selections or set parameters unless they are specifically described in this section Preferences settings can configure the P330i Card Printer for Landscape (wide) or Portrait (tall) printing orientation, and allow the user to verify that the desired ribbon is installed in the printer. (Monochrome ribbons are selected via the drop-down menu.) If the P330i Printer includes the optional magnetic card stripe encoder, encoding parameters and coercivity can be set. Printer cleaning can be initiated from the Tools window (printer cleaning can also be initiated at the printer; see Chapter 4). 980459-001 Rev C Prelim 1 P330i User’s Manual 25 Printing a Card Printing a Sample Card Also from the Tools window, the Test Card can be selected from several pre-loaded styles. “Single Feed Options” allows Disabling or Enabling Single Feed Support. • If “Disable Single Feed Support” is selected, when the P330i Card Printer runs out of cards in the feeder, the LCD display will read OUT OF CARDS. To continue, press the panel button. • If “Enable Single Feed Support” is selected, when the P330i Card Printer runs out of cards in the feeder it will wait until a card is inserted in the single-card slot or cards are loaded in the feeder, and then will automatically continue. Printing a Sample Card Sample card designs are installed with the printer driver. Sample cards require Microsoft Word or Microsoft Paint application software. The cards are accessed via the Start menu. Select Start, select Programs, select Zebra Card Printers, and select a sample card, or follow the directions below to design a card. Follow these steps to design and print your first card: 1. Launch Microsoft Word Software. Depending on your computer configuration this may be done by double-clicking an icon on your desktop, or by clicking the Windows Start icon, selecting Programs, and navigating to Microsoft Word 2. Go to the File menu and choose Page Setup. 3. Select the Paper Size tab, choose Card. Under orientation, select Landscape. 4. Select the Margins tab, and set the Top, Bottom, Left, and Right margins to 0 (zero). 5. Click OK to close the Page Setup window. 6. The card appears on the screen. 7. Design a card with both black and colored text and with colored pictures (see example below). us! http://www.zebracard.com 26 P330i User’s Manual 980459-001 Rev C Prelim 1 Printing a Card Feeding One Card at a Time Note • For cards thinner than 20 mils (0.51 mm), the card design must be limited to (1) no more than two 30 mm x 30 mm areas of full color, (2) black information (text and barcode, for example) must cover no more than 50% of the card area, and (3) there must be at least a 5mm unprinted border along all edges. For cards thicker than 40 mils (1.02 mm), the card design must have at least a 5mm unprinted border along all edges. For cards with thickness between 20 mils (0.51 mm) and 40 mils (1.02 mm), these restrictions do not apply; full color printing is permitted edge to edge in both directions. 8. Once you are ready to print, go to the File menu and select Print. 9. If the printer was not selected as the default printer, go to the File menu, select Print Setup and choose Zebra P330i Card Printer from the printer names list. Then Close the Print Setup dialog box. 10. The printer will feed in a card and start printing (the data download time will vary depending on the complexity of the card design and the processing speed of your computer). 11. Once the printing job is complete, the card is ejected from the printer. Feeding One Card at a Time A Manual Feed Slot is available below the Card Input Hopper for feeding single cards. The Card Input Hopper must be empty for single-card feeding to work properly. 1. Open the Card Feeder cover. Verify that there are no cards in the feeder, then close the Card Feeder cover. 2. Insert a single card into the slot below the Card Feeder. Do not feed more than one card at a time. Note • If single-card feeding will be the normal mode of operation, you may select that mode through the driver software. In single-card feed mode, the card will not be printed until the print job has been sent to the printer and the card to be printed has been inserted into the single-card feed slot 980459-001 Rev C Prelim 1 P330i User’s Manual 27 Printing a Card Feeding One Card at a Time 28 P330i User’s Manual 980459-001 Rev C Prelim 1 4 Cleaning Caution • PROTECT YOUR FACTORY WARRANTY! The recommended cleaning procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures described in this manual, allow only Zebra authorized technicians to service the P330i Printer. NEVER loosen, tighten, adjust, bend, etc., any part or cable inside the printer. NEVER use a high pressure air compressor to remove particles in the printer. Cleaning the Printer Clean your P330i Printer using Pre-Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain important parts of your printer that cannot be reached, including the Print Head, Transport Rollers, and optional Magnetic Encoder Station. When to Clean When the LCD Panel displays the message CLEAN PRINTER. Approximately every 1000 cards when using 5-panel color ribbon, or every 5000 cards when using a monochrome ribbon. 980459-001 Rev C Prelim 1 P330i User’s Manual 29 Cleaning Cleaning the Printer How to Clean Note • This cleaning procedure uses two cleaning cards. One cleaning card is the size of a regular plastic card, and is referred to as the “cleaning card.” The other is elongated, with a wider section at one end; it is referred to as the “long cleaning card.” 1. Leave the Printer power on, or turn it on if it was off. 2. Initiate the cleaning process by either of the following methods: • • At the printer, press and hold the panel button for several seconds, until the LCD Panel displays the message REMOVE RIBBON THEN CLOSE HEAD. From the computer, enter the P330i Printer Tools software, and click on the CLEAN button. The LCD Panel will display the message REMOVE RIBBON THEN CLOSE HEAD. 3. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Then close the Print Head Carriage. (For details, see Chapter 2.) The LCD Panel will display the message EMPTY FEEDER & PRESS BUTTON. 4. Open the Card Feeder Cover and remove cards from the Card Feeder. The last card is difficult to remove; leave it in place. Press the Panel Button on the front of the printer. The card remaining in the feeder will be ejected. The LCD Panel will then display the message LOAD CLEANING CARD IN FEEDER. 5. Place a pre-saturated Cleaning Card into the Card Feeder. The Cleaning Card will automatically feed into the printer and the cleaning process will start (there is a several second delay after the Cleaning Card feeds before the cleaning movement starts). While the cleaning process is underway, the LCD Panel will display the message CLEANING PRINTER. 6. At the conclusion of this part of the cleaning process, the Cleaning Card will be ejected, and the LCD Panel will display the message PRESS BUTTON TO CONTINUE. 7. After the user presses the panel button, the LCD Panel will display the message FEED LONG CLEANING CARD IN EXIT. Insert the long end of the long cleaning card into the card exit (directly above the Output Hopper). If the user inserts a “regular” cleaning card into the card exit, the LCD Panel will display the message INVALID CARD, PRESS BUTTON until the user presses the panel button and inserts the long cleaning card into the card exit. Note • If the user does nothing at this point (i.e., does not insert the long cleaning card), after a timeout the LCD Panel display will change to CLEAN PRINTER. The printer will be able to print, but the LCD Panel will continue to display CLEAN PRINTER. This limited cleaning does not do a thorough cleaning, but may be performed if no “long cleaning cards” are available. To restore the display to READY, you will need to perform a complete cleaning process, using both short and long cleaning cards, from step 2 above through step 9 below. 30 P330i User’s Manual 980459-001 Rev C Prelim 1 Cleaning Cleaning the Print Head 8. The long cleaning card will automatically feed into the printer and the printing process will continue. The LCD Panel will again display the message CLEANING PRINTER. 9. When the cleaning process is completed, the long cleaning card will be ejected and the LCD Panel will display the message READY, indicating that the printer is ready to resume normal printing operations. 10. Discard both cleaning cards after a single use. Note • Do not use previously used cleaning cards. Cleaning the Print Head A cleaning using the Cleaning Cards usually suffices. However, a separate Print Head cleaning can remove more stubborn deposits when print anomalies persist. To avoid deposits, only use foam-tipped swabs. 1. Place the printer power switch in the OFF ( O ) position. 2. Open the Main Cover, release the Print Head Carriage, and remove the ribbon. Leave the Print Head Carriage in its raised position. (For details, see Chapter 2.) 3. Clean Print Head by moving an alcohol-moistened swab tip side-to-side across the Print Head elements. Only use moderate force. To re-order swabs, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer. 4. The swabs can also be used in a similar manner to clean the optional magnetic encoding head. Caution • Never use a sharp object or any abrasive to scrape deposits from the print head. Permanent damage to the print head will result. Caution • Do not touch the print head if the printer has been in service in the last 10 minutes. It could be very hot and cause a burn. 980459-001 Rev C Prelim 1 P330i User’s Manual 31 Cleaning Card Cleaning Cartridge Card Cleaning Cartridge Your P330i Printer includes a Card Cleaning Cartridge. This item cleans the cards entering the printer through the card feeder. To ensure print quality, the cleaning roller requires periodic replacement. New cleaning rollers are included with each ribbon or may be purchased separately. (To reorder, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.) Installation of the Card Cleaning Cartridge is described in Chapter 2 and is not repeated in detail here. Note • Before replacing the Card Cleaning Cartridge or its cleaning roller, clean the Printer using the Cleaning Cards as described earlier in this chapter. When to Replace the Cleaning Roller Replace the Cleaning Roller each time you install a new ribbon. How To Replace the Cleaning Roller 1. Open the main cover and locate the Card Cleaning Cartridge. Card Cleaning Cartridge 2. Gently remove the Card Cleaning Cartridge. Lift the “handle” end, and then pull it away from the printer. 32 P330i User’s Manual 980459-001 Rev C Prelim 1 Cleaning Card Cleaning Cartridge 3. Remove the cleaning roller from the Card Cleaning Cartridge and discard. 4. Install new cleaning roller into the Card Cleaning Cartridge. To avoid contamination, always hold the cleaning roller by the ends. (For replacement cleaning rollers, please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer.) 5. Peel protective wrapper from the cleaning roller by gently pulling on the tape. 980459-001 Rev C Prelim 1 P330i User’s Manual 33 Cleaning Card Cleaning Cartridge Note • DO NOT touch the adhesive roller surface that contacts the cards. 6. Replace the Card Cleaning Cartridge into the printer: Card Cleaning Cartridge in final position 7. Close the printer main cover. 34 P330i User’s Manual 980459-001 Rev C Prelim 1 5 Troubleshooting The table on the next page offers causes and solutions to symptoms related to improper operation. Check the table when experiencing any loss of operation or print quality. 980459-001 Rev C Prelim 1 P330i User’s Manual 35 Troubleshooting 36 Problem / Description Cause / Solution The LCD Panel displays OUT OF CARDS message. 1. Check for cards in the card feeder. If no cards present, load cards. 2. Check that Card Thickness Control lever is properly adjusted (see Loading Cards in Chapter 2). 3. Press the Panel Button for 1 second. The printing job will restart. The LCD Panel displays OUT OF RIBBON message. 1. Check ribbon. Replace if defective or entirely used. Ribbon will automatically synchronize and printing will restart with a new card. The LCD Panel displays PRINT HEAD OPEN message. 1. Check that Print Head Carriage is closed and latched. If not, close and latch it. The LCD Panel displays MECHANICAL ERROR message. 1. Check that you are using the correct card type (see Technical Specifications). 2. Check that Card Thickness Control lever is properly adjusted (see Loading Cards in Chapter 2). 3. If 2 cards are fed into the printer at the same time: Open cover and remove Card Cleaning Cartridge, empty the Card Feeder, and pull the jammed cards out. Replace the Card Cleaning Cartridge. Remove cards from Card Feeder, separate them as shown in Loading Cards in Chapter 2, and replace. 4. Check that ribbon is loaded correctly. The LCD Panel displays ENCODING ERROR message. 1. Check that you are using the correct magnetic card type (for low or high coercivity encoding). 2. Verify command syntax. 3. Contact Zebra technical support. The LCD Panel displays CLEAN PRINTER message. 1. Printer cleaning required (see Chapter 4). P330i User’s Manual 980459-001 Rev C Prelim 1 Troubleshooting Print Quality Issues Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedures below: Example 1 • Small spots appear on the printed card with a non-printed area or a different color. Possible Cause: • Contamination on the card surface. Solutions: • Check that cards are stored in a dust free environment. • Use a different supply of cards. Possible Cause: • Dust inside the printer and/or dirty Cleaning Roller. Solutions: • Perform a Cleaning of the printer (see Chapter 4). • Replace Cleaning Roller (see Chapter 4). Example 2 • There are non-printing horizontal lines (white) on the card surfaces. Possible Cause: • Ribbon cartridge is not correctly positioned. Solutions: • Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that there are no wrinkles in the ribbon. • Replace ribbon cassette, making sure it locks in place. 980459-001 Rev C Prelim 1 P330i User’s Manual 37 Troubleshooting Print Quality Issues Possible Cause: • Print Head is dirty. Solution: • Clean the Print Head Possible Cause: • Print Head elements are damaged (e.g., scratched or burnt). Solution: • Call Zebra Customer Service for Print Head replacement information. Example 3 • Printing shows very pale, very dark, or inconsistent results Possible Cause: • Ribbon has been stored improperly or is damaged. Solution: • Change ribbon and print again. Possible Cause: • Cards may not meet specifications. Solution: • Use a different supply of cards. Possible Cause: • Contrast and/or Intensity may be set to incorrect values. Solution: • Adjust Contrast and/or Intensity values in software. Possible Cause: • Head Settings are too low / high. Solution: • Adjust Head Settings higher / lower. 38 P330i User’s Manual 980459-001 Rev C Prelim 1 Troubleshooting Print Quality Issues Possible Cause: • Dust or embedded contamination on elements of the Print Head. Solution: • Perform a Cleaning of the Print Head (see Chapter 4). Example 4 • Printing shows blurry printed image. Possible Cause: • Ribbon cartridge may not be correctly positioned. Solution: • Check that the ribbon is properly rolled onto the ribbon cores of the cartridge. • Replace ribbon cartridge, making sure it locks in place, and print again. Possible Cause: • Ribbon may not be synchronized on the correct color panel position. Solution: • Open the Print Head Carriage, then close it. This will cause the ribbon to resynchronize. Possible Cause: • Cards may not meet specifications. Solution: • Use a different supply of cards. Possible Cause: • Dust or embedded contamination inside the printer and/or dirty Cleaning Roller. Solution: • Clean the Print Head. • Replace the Cleaning Roller. 980459-001 Rev C Prelim 1 P330i User’s Manual 39 Troubleshooting Print Quality Issues Example 5 • No printing on the card. Possible Cause • Ribbon may not be installed in the printer. Solution: • Check for ribbon in the printer. Possible Cause • Cards may not meet specifications. Solution: • Use a different supply of cards. Possible Cause • Print Head elements may be scratched or burnt. Solution • Call Service for Print Head replacement information. Example 6 • Only one panel of a color ribbon prints. Possible Cause • Using the wrong type of ribbon. Solution: • Use only i Series ribbons for full color printing. Note • For optimum print quality, always keep the Main Cover and the Card Feeder Cover of the printer closed. 40 P330i User’s Manual 980459-001 Rev C Prelim 1 Troubleshooting Troubleshooting the Ethernet Connection and Adapter Troubleshooting the Ethernet Connection and Adapter Resetting to Factory Defaults To reset the Ethernet Adapter configuration parameters to the factory defaults, press the Ethernet Switch and hold it in while turning the printer power on. Keep the Panel Button pressed until the Status Indicator light turns green, then release the Ethernet Switch. To print a configuration card, press and hold the Ethernet Switch until a card starts to print. Ethernet Adapter Status Indicator A bi-color Status Indicator displays the operational status of the Ethernet Adapter.The following conditions might occur: 1. During normal operation, the LED is solid green for more than 30 seconds. This indicates all the hardware is functioning properly and the Ethernet Adapter has detected the presence of the network. It does not mean the Ethernet Adapter has an IP address or is attached to a printer queue. 2. If the LED is rapidly flashing green (9 times/sec), the Ethernet Adapter has not detected the presence of a network cable. To solve the problem: • Verify that the network cable is appropriate for the network and has an RJ-45 connector. • Turn the printer power off (O). Remove the network cable from the Ethernet Adapter. Plug the network cable back in until you hear a positive click. Check the other end of the cable in the same manner. Turn the printer power on; if the Ethernet Adapter still does not detect a cable, continue. • Connect the Ethernet Adapter to a known good network connection. If the Ethernet Adapter is still unable to detect the network cable, contact Technical Support for assistance. Important • Cables with a rating higher than CAT-6 have not been tested. 3. If the LED is slowly flashing green (1 time/sec), the Ethernet Adapter is trying to print a job. If the job does not print, check the following: • Verify that the printer has media and ribbon. If the printer is showing any errors, it is unlikely that the Ethernet Adapter can send data to the printer. The LED continues to blink until the printer malfunction is resolved or until the printer is turned off (O). • Flashing red indicates the Power On Self Test (POST) is in progress. 4. If the LED is solid red for more than 30 seconds, the Ethernet Adapter has failed the POST. A failed POST can be caused by any of the following: • The printer attached to the Ethernet Adapter device is malfunctioning. Turn the printer power off, wait 10 seconds, then turn the printer back on ( | ). • If the Ethernet Adapter still fails the POST, the Ethernet Adapter has a hardware problem that can be fixed only by replacing or returning the unit. Contact Technical Support for repair or replacement information. 980459-001 Rev C Prelim 1 P330i User’s Manual 41 Troubleshooting Troubleshooting the Ethernet Connection and Adapter 5. If the LED is alternately flashing red and green for longer than 2 minutes, the Ethernet Adapter is in firmware-download mode. This means it is waiting for new firmware data to be sent before it continues normal functioning. Perform the following: • If the Ethernet Adapter was purposely put into firmware-download mode, finish the download with the proper update utility. Contact the Zebra web site at http://www.zebra.com to download this utility. • Contact Technical Support for help recovering this unit. Network Status/Activity Indicator A bi-color Status/Activity LED indicates network speed, established link, and network activity. 1. If the LED is off, no link was established. 2. If the LED is solid green, a 100Base link is established. 3. If the LED is flashing green, a 100Base link is established and network activity has been detected. 4. If the LED is solid orange, a 10Base link is established. 5. If the LED is flashing orange, a 10Base link was established and network activity has been detected. Network activity detected by this LED does not mean the activity is data for the print server. The activity is all activity on the network seen on the Ethernet Adapter. 42 P330i User’s Manual 980459-001 Rev C Prelim 1 6 Technical Specifications General Specifications • • • • Full color dye-sublimation card printing 25 seconds per card single-sided color printing (YMCKO) Monochrome thermal transfer printing 4 seconds per card monochrome Ribbon Specifications • • Patented ribbon core and spindle system i Series technology featuring RFID Note • "i Series" Printers require the use of "i Series" ribbons for full color printing. For more information about Card Media and Ribbons available from Zebra Technologies Corp., please refer to the Media List on the Windows Drivers and User Documentation CD supplied with this printer. Card Specifications • • • • • • Types: PVC or Composite Card Width/length ISO CR-80 - ISO 7810, 2.125" (54 mm) x 3.375" (86 mm) Option: Magnetic Stripe - ISO 7811 Card thickness: 10-60 mil (0.25-1.5 mm) ± 10% Card feeder capacity: up to 100 cards (30mil) (Optional high-capacity feeder: up to 220 cards) Card output hopper capacity: 100 cards (30mil) 980459-001 Rev C Prelim 1 P330i User’s Manual 43 Technical Specifications Bar Codes Bar Codes • • • • Code 39, Code 128 B & C with & without check digit 2 of 5 and 2 of 5 interleaved UPC-A, EAN8, and EAN13 PDF-417 2D bar code and other symbologies available via Windows printer driver • • Arial and Arial Bold True Type fonts available via Windows Driver Fonts Card Dimensions ISO Standard 7810 Dimensions for Plain Card 2.125 ± 0.002 in (53.98 ± 0.050 mm) Radius 0.125 in (3.18 mm) 3.375 ± 0.01 in (85.72 ± 0.25 mm) 0.009 ~ 0.033 in (0.23 ~ 0.84 mm) ISO Standard 7811 Dimensions for Magnetic Stripe Card 0.623in (15.82mm) min 0.218in (5.54mm) ma 0 ~ 0.115in (2.92mm) max 44 P330i User’s Manual 0 ~ 0.115in (2.92mm 980459-001 Rev C Prelim 1 Technical Specifications Bi-Directional Communications Interfaces Contact Location for Smart Card ISO Standard 7816 0.757 in (19.23 mm) 1.124 in (28.55 mm) 0.403 in (10.25 mm) 0.782 in (19.87 mm) Bi-Directional Communications Interfaces • • USB Built-in Ethernet (optional) Mechanical Specifications • • • • Width: 18.2 in (462 mm) Depth: 9.4 in (239 mm) Height: 10.1 in (256 mm) Weight: 15.5 lbs (7 kg) • • 110 ~ 230 Volts AC ± 10% (100 - 254 V), 60 ~ 50 Hz ± 3Hz (47 - 63 Hz) FCC, CE, UL, and CUL approved Electrical Environmental • • • • • Operating Temperature: 60°F to 86°F (15°C to 30°C) Operating Humidity: 20% to 65% non condensing Storage Temperature: 23°F to 158°F (-5°C to 70°C) Storage Humidity: 20% to 70% non-condensing Ventilation: Reasonably dust free air environment • • • • • Built-in Ethernet network communications Three track magnetic stripe encoder (standard and reverse) High capacity feeder (220 30-mil cards) Contactless encoding (MIFARE and HID iCLASS) Contact encoding (Station and encoder) Options 980459-001 Rev C Prelim 1 P330i User’s Manual 45 Technical Specifications Options 46 P330i User’s Manual 980459-001 Rev C Prelim 1 APPENDIX A Magnetic Card Encoder Introduction This Appendix includes operation and maintenance requirements for the P330i Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location of the Magnetic Card Stripe Encoder.) The magnetic encoder can be set for either high or low coercivity. Use the printer driver to change the encoder setting. Media Loading Orientation The magnetic encoder may be installed with the read/write head positioned below the card path. Magnetic Card Stripe Encoder upgrade kits are also available. When loading cards with magnetic stripes into the card feeder, please ensure that the magnetic stripe is down and nearer to the rear of the printer. Also available are Printer models with the Magnetic Read/Write head positioned above the card path. When loading cards into one of these models, ensure that the magnetic stripe is up and nearer to the rear of the printer. 980459-001 Rev C Prelim 1 P330i User’s Manual 47 Magnetic Card Encoder Sample Encoding Program Sample Encoding Program Refer to the Programmer’s Manual (part number 98001-001). Note • ONLY USE cards that comply with ISO 7810 and 7811 standards for magnetic stripe cards. The magnetic stripe must be flush to the surface of the card to work properly. Never use cards which have taped-on magnetic stripes. Magnetic Encoder Cleaning The Magnetic Encoder Read/Write Head is cleaned as part of the printer cleaning process. If the frequency of encoding errors increases, the magnetic encoder head may need cleaning. When to Clean When the LCD Panel displays the message ENCODING ERROR at an increasing frequency. How to Clean 1. Leave power on. 2. Press and hold the front panel button for a few seconds. 3. Open the main cover and release the Print Head Carriage latch, raise the Print Head Carriage, and remove the ribbon. Close the Print Head Carriage. 4. Close the main cover. 5. Open the Card Feeder cover and remove any cards. 6. Insert a Pre-Saturated Cleaning Card (provided) into the slot below the Card Feeder. The cleaning card will feed into the printer and carry out the cleaning process. Repeat the process with a new cleaning card if necessary. 7. Additional cleaning of the magnetic head can be accomplished using the alcohol-soaked swabs provided with the printer. Follow the directions given in Section 4. 48 P330i User’s Manual 980459-001 Rev C Prelim 1 Magnetic Card Encoder ISO Standard Encoding ISO Standard Encoding Field Separator Track # Track Density Valid Characters # of characters 210 BPI* Alphanumeric (ASCII 20~95†) 79‡ 75 BPI* Numeric (ASCII 48~62) 40‡ 210 BPI* Numeric (ASCII 48~62) 107‡ *Bits per inch †Except the “?” character ‡Including Start, Stop, and LRC characters. Also note that these 3 characters are automatically managed by the magnetic encoder according to the ISO Standard Norms. Note • Refer to the Card Printer Programmer’s Manual for complete programming information. 980459-001 Rev C Prelim 1 P330i User’s Manual 49 Magnetic Card Encoder ISO Standard Encoding 50 P330i User’s Manual 980459-001 Rev C Prelim 1 APPENDIX B Smart Card Contact Station This section contains information on the additional operations of a P330i Printer equipped with the optional Smart Card Contact Station. (See Chapter 2 for location.) Introduction Smart Cards can have a built-in microcomputer and/or memory to store fingerprints, voice recognition patterns, medical records, and other such data. The P330i Printer may be equipped with an optional contact station for programming Smart Cards (ISO 7816). This printer model responds to commands that position the card at the contact station, where the printer connects to the contacts on the Smart Card. All other printer operations remain the same as the standard P330i model. Media Loading Orientation Orient the cards with the gold-plated Smart Card contacts at the top surface of the card and facing to the left. 980459-001 Rev C Prelim 1 P330i User’s Manual 51 Smart Card Contact Station Smart Card Contact Station Interface Smart Card Contact Station Interface When a command to the printer interface sends a card to the Smart Card Contact Station, the printer connects the Smart Card Contact Station to the female DB-9 connector on the rear of the printer. DB-9 Connector location for Smart Card Contact Station An attached external Smart Card Programmer can be used to program Smart Card chips. The following table shows the Smart Card Contact Points. 52 DB-9 Pin Smart Card Contact Points DB-9 Pin Smart Card Contact Points C1 (VCC) C6 (Vpp) C2 (Reset) C7 (I/O) C3 (Clock) C8 (RFU) C4 (RFU) (GND when chip is at station) C5 (GND) P330i User’s Manual 980459-001 Rev C Prelim 1 APPENDIX C Connecting to a Network Card printers can be connected to an Ethernet network in three ways. Printer Sharing In printer sharing, the printer is connected locally to the host computer and configured to be shared to other client computers. Client computers connect to the printer over the network through the host computer. 980459-001 Rev C Prelim 1 P330i User’s Manual 53 Connecting to a Network External Print Server External Print Server A stand alone device that acts as a server on the network specifically for receiving print jobs and passing them to the printer. Client computers connect to the print server over a network. Internal Print Server Similar to an external print server, except the print server is integrated into the printer. This removes the need for a separate power supply and separate device drivers. This is the simplest way to network a printer. 54 P330i User’s Manual 980459-001 Rev C Prelim 1 APPENDIX D Worldwide Sales & Support Sales and Support Locations The Americas: Zebra Technologies, LLC Card Printer Solutions Headquarters 1001 Flynn Road Camarillo, CA 93012-8706 USA Phone: + 1 (805) 579 1800 Fax: + 1 (805) 579 1808 Toll free in US: (800) 452-4056 e-mail: cards@zebra.com Europe: Zebra Technologies Europe Limited Zebra House The Valley Centre, Gordon Road High Wycombe Buckinghamshire HP13 6EQ, UK Phone: + 44 (0) 870 241 1527 Fax: + 44 (0) 870 241 0765 e-mail: eurosales@zebra.com 980459-001 Rev C Prelim 1 P330i User’s Manual 55 Worldwide Sales & Support Website Latin America Sales Office: 9800 NW 41st Street, Suite 220 Doral, FL 33178 USA Phone: + 1 (305) 558 3100 Fax: + 1 (305) 558-8485 e-mail: latinsales@zebra.com Asia Pacific: Zebra Technologies Asia Pacific, LLC 16 New Industrial Road #05-03 Hudson TechnoCentre Singapore 536204 Phone: + 65 6858 0722 Fax: + 65 6885 0836 e-mail: asiasales@zebra.com Website www.zebracard.com 56 P330i User’s Manual 980459-001 Rev C Prelim 1
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