Zebra Technologies RFID-R170XI-02 Thermal Transfer on Demand Bar Code Printer User Manual User Guide

Zebra Technologies Corporation Thermal Transfer on Demand Bar Code Printer User Guide

Users Manual

Zebra RXiIIIPlus™ PrintersUser Guide
Copyright © ZIH Corp.The copyrights in this manual and the label printer described therein are owned by Zebra Technologies. All rights are reserved. Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.IBM® is a registered trademark of IBM Corporation. Adobe® and Acrobat® are registered trademarks of Adobe Systems Incorporated. Zebra®, Stripe®, ZPL®, ZebraNet®, ZebraLink™, and ZPL II® are registered trademarks of Zebra Technologies.All other brand names, product names, trademarks, and registered trademarks are property of their respective holders.Part Number: 13383L R1
R110/R170XiIIIPlus User Guide iTable of ContentsProprietary Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiWarranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiPrinter Software and Firmware License Agreement. . . . . . . . . . . . . . . . . . . . . . xvPreface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiContacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xxiiSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiiAbout this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiiiDocument Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxivRelated Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxviChapter 1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Exterior View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Front Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Front Panel Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Chapter 2 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Report Shipping Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Store or Reship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Allow Proper Space. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Provide a Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Communication Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Data Cable Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
ii R110/R170XiIIIPlus User GuideTable of ContentsTypes of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Continuous Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Non-Continuous Black Mark Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Non-Continuous Web Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16RFID “Smart” Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Chapter 3 • Printer Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Load the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Load Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Load Fanfold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Remove Used Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Print a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Adjust Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Media and Ribbon Sensor Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Transmissive (Media) Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Adjust the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Chapter 4 • Print Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Peel-Off Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Rewind Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Rewind Mode with Cutter Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Remove Backing from Rewind Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Chapter 5 • Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Exit Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Password-Protected Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Default Password Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Disable the Password Protection Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Configuration and Calibration LCD Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57ZebraNet PrintServer II LCD Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Table of ContentsR110/R170XiIIIPlus User Guide iiiChapter 6 • RFID Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Transponder Placement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80ZPL II Commands for RFID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Sample of RFID Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91Chapter 7 • Data Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93Standard Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Parallel Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96USB 2.0 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Chapter 8 • Memory Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103PCMCIA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104CompactFlash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Chapter 9 • Routine Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109Cleaning Schedule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110Clean Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Clean Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113Snap Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116Replace Fuse. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117Chapter 10 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131Additional Printer Self Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135Additional Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
iv R110/R170XiIIIPlus User GuideTable of ContentsAppendix A • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Standard Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Print Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Zebra Programming Language (ZPL II®) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139Agency Approvals for All Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140Compliance for All Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141Environmental Conditions for Operation and Storage. . . . . . . . . . . . . . . . . . . . . . 141Print Specifications by Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142Ribbon Specifications by Model . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146R110XiIIIPlus Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146R170XiIIIPlus Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
R110/R170XiIIIPlus User Guide Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the expressed written permission of Zebra Technologies. Product Improvements Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice. FCC Compliance Statement Manufacturer: Zebra Technologies Corporation 333 Corporate Woods Parkway Vernon Hills, Illinois, 60061-3109 U.S.A. This equipment has been tested and found to comply with the limits for Class B Digital Devices, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the product manuals, may cause harmful interference to radio communications. In order to ensure compliance, this printer must be used with Shielded Communications Cables. This device complies with Part 15 rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. Caution – The Part 15 radio device operates on a non-interference basis with other devices operating at this frequency when using the Zebra-supplied antenna. Any changes or modifications to the product not expressly approved by Zebra could void the user’s authority to operate this device.
R110/R170XiIIIPlus User Guide Canadian DOC Compliance Statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Liability Disclaimer Zebra Technologies takes steps to assure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom. Limitation of Liability In no event shall Zebra Technologies or anyone else involved in the creation, production or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption or loss of business information) arising out of the use of or the results of use of or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Copyrights The copyrights in this manual and the label printer described therein are owned by Zebra Technologies. Unauthorized reproduction of this manual or the software in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability. ©2003 ZIH Corp. All trademarks and registered trademarks are property of their respective owners. All rights reserved.
R110/R170XiIIIPlus User Guide xiiiPrinter Software and Firmware License Agreement YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS OF THIS ZEBRA TECHNOLOGIES PRINTER SOFTWARE AND FIRMWARE LICENSE AGREEMENT (PSFLA) BEFORE USING THE PRINTER WHICH IS ENCLOSED OR OTHERWISE ASSOCIATED WITH THIS AGREEMENT. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT OPERATE THE PRINTER AND PLEASE PROMPTLY RETURN THE PRINTER, ENCLOSURES AND ALL PACKAGING FOR A FULL REFUND.Zebra Technologies (ZEBRA) hereby grants you a non-exclusive, non-transferable license to use the SOFTWARE and FIRMWARE embedded in the printer and the accompanying documentation according to the following terms:1. The printer enclosed with or otherwise associated with this Agreement has or includes certain SOFTWARE and FIRMWARE therein which is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE and FIRMWARE is licensed, not sold. Such SOFTWARE and/or FIRMWARE may include, but is not limited to, SOFTWARE and/or FIRMWARE that is licensed under one or more of the following trademarks: ZPL (Zebra Programming Language), Zebralink, Web View, Web Alert, ZBI (Zebra Basic Interpreter), BAR-ONE, ZTools, Utilities, ZebraNet View for IP, ZebraNet Alert, PC Management Program, ZebraNet View for Networks and ZebraNet Connect. 2. GRANT OF LICENSE. This License grants you the following rights:• SOFTWARE and FIRMWARE. You may use, access, display, run, or otherwise interact with (RUN) the SOFTWARE and FIRMWARE in connection with operating the printer which is enclosed with or otherwise associated with this PSFLA (PRINTER). The primary user of the PRINTER may make a second copy for his or her exclusive use on a portable computer/printer.
xiv R110/R170XiIIIPlus User GuidePrinter Software and Firmware License Agreement• Storage/Network Use. You may also store or install a copy of the SOFTWARE and FIRMWARE on a storage device, such as a network server, used only to RUN the SOFTWARE and FIRMWARE on your other PRINTERS over an internal network; however, you must acquire and dedicate a license for each separate PRINTER on which the SOFTWARE and FIRMWARE is RUN from the storage device. A license for the SOFTWARE and FIRMWARE may not be shared or used concurrently on different PRINTERS.• Reservation of Rights. All rights not expressly granted are reserved by ZEBRA. • Accessing Services Using the SOFTWARE and FIRMWARE. Your use of any service accessible using the SOFTWARE and FIRMWARE is not covered by this PSFLA and may be governed by separate terms of use, conditions or notices.3. RESTRICTIONS. • You must maintain all copyright notices on all copies of the SOFTWARE and FIRMWARE.• Limitations on modification. You may not modify, adapt, translate, or create derivative works based on this SOFTWARE OR FIRMWARE or the accompanying documentation.• Limitations of Reverse Engineering, Decompilation and Disassembly. You may not reverse engineer, decompile, or disassemble the SOFTWARE or the FIRMWARE, except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation.• Rental. You may not rent or lease or lend the SOFTWARE or FIRMWARE.• Support Services. ZEBRA may provide you with support services related to the SOFTWARE and/or FIRMWARE (SUPPORT SERVICES), in its discretion. Use of SUPPORT SERVICES, if any, is governed by the ZEBRA policies and programs described in the user guide, in online documentation, and/or other ZEBRA provided materials. Any supplemental SOFTWARE or FIRMWARE code provided to you as a part of SUPPORT SERVICES shall be considered part of the SOFTWARE and/or FIRMWARE and is subject to the terms of this PSFLA. With respect to technical information you provide to ZEBRA as part of the SUPPORT SERVICES, ZEBRA may use such information for its business purposes, including for product support and development. ZEBRA will not utilize such technical information in a form that personally identifies you except to the extent necessary to provide you with support. • Replacement, Modification and Upgrade of the SOFTWARE and/or FIRMWARE. ZEBRA reserves the right to replace, modify or upgrade the SOFTWARE and/or FIRMWARE at any time by offering you a replacement or modified version of the SOFTWARE and/or FIRMWARE or such upgrade and to charge for such replacement, modification or upgrade. Any such replacement or modified SOFTWARE and/or FIRMWARE code or upgrade to the SOFTWARE and/or FIRMWARE offered to you by ZEBRA shall be considered part of the SOFTWARE and/or FIRMWARE and subject to the terms of this PSFLA (unless this PSFLA is superseded by a further PSFLA accompanying such replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE). In the event that ZEBRA offers a replacement or modified version of or any upgrade to the SOFTWARE and/or FIRMWARE, (a) your continued use of the
Printer Software and Firmware License AgreementR110/R170XiIIIPlus User Guide xvSOFTWARE and/or FIRMWARE is conditioned on your acceptance of such replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE and any accompanying superseding PSFLA and (b) in the case of the replacement or modified SOFTWARE and/or FIRMWARE, your use of all prior versions of the SOFTWARE and/or FIRMWARE is terminated. 4. TERMINATION. Without prejudice to any other rights, ZEBRA may terminate this PSFLA if you fail to comply with the terms and conditions of this PSFLA. ZEBRA may terminate this PSFLA by offering you a superseding PSFLA for the SOFTWARE and/or FIRMWARE or any replacement or modified version of or upgrade to the SOFTWARE and/or FIRMWARE and conditioning your continued use of the SOFTWARE and/or FIRMWARE or such replacement, modified or upgraded version on your acceptance of such superseding PSFLA. In addition, ZEBRA may terminate this PSFLA by notifying you that your continued use of the SOFTWARE and/or FIRMWARE is prohibited. In the event that ZEBRA terminates this PSFLA, you must immediately stop using the SOFTWARE and/or FIRMWARE and destroy all copies of the SOFTWARE and/or FIRMWARE and all of its component parts.5. COPYRIGHT. All title and copyrights in and to the SOFTWARE and FIRMWARE, the accompanying printed materials, and any copies of the SOFTWARE and FIRMWARE, are owned by ZEBRA or its suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the SOFTWARE and/or FIRMWARE is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This PSFLA grants you no rights to use such content. If this SOFTWARE and/or FIRMWARE contains documentation which is provided only in electronic form, you may print one copy of such electronic documentation. You may not copy the printed materials accompanying the SOFTWARE and/or FIRMWARE.6. U.S. GOVERNMENT RESTRICTED RIGHTS. All SOFTWARE and/or FIRMWARE provided to the U.S. Government pursuant to solicitations issued on or after December 1, 1995 is provided with the commercial rights and restrictions described elsewhere herein. All SOFTWARE and/or FIRMWARE provided to the U.S. Government pursuant to solicitations issued prior to December 1, 1995 is provided with RESTRICTED RIGHTS as provided for in FAR, 48 CFR 52.227-14 (JUNE 1987) or DFAR, 48 CFR 252.227-7013 (OCT 1988), as applicable.7. EXPORT RESTRICTIONS. You agree that you will not export or re-export the SOFTWARE and/or FIRMWARE, any part thereof, or any process or service that is the direct product of the SOFTWARE and/or FIRMWARE (the foregoing collectively referred to as the RESTRICTED COMPONENTS), to any country, person or entity subject to U.S. export restrictions. You specifically agree not to export or re-export any of the RESTRICTED COMPONENTS (i) to any country to which the U.S. has embargoed or restricted the export of goods or services, which currently include, but are not necessarily limited to Cuba, Iran, Iraq, Libya, North Korea, Sudan and Syria, or to any national of any such country, wherever located, who intends to transmit or transport the RESTRICTED COMPONENTS back to such country; (ii) to any person or entity who you know or have reason to know will utilize the RESTRICTED COMPONENTS in the design,
xvi R110/R170XiIIIPlus User GuidePrinter Software and Firmware License Agreementdevelopment or production of nuclear, chemical or biological weapons; or (iii) to any person or entity who has been prohibited from participating in U.S. export transactions by any federal agency of the U.S. government. You warrant and represent that neither the U.S. Commerce Department, Bureau of Export Administration nor any other U.S. federal agency has suspended, revoked or denied your export privileges.8. DISCLAIMER OF WARRANTIES. ZEBRA AND ITS SUPPLIERS PROVIDE THE SOFTWARE AND/OR FIRMWARE “AS IS” AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY (IF ANY) IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, OF FITNESS FOR A PARTICULAR PURPOSE, OF LACK OF VIRUSES, AND OF LACK OF NEGLIGENCE OR LACK OF WORKMANLIKE EFFORT. ALSO, THERE IS NO WARRANTY OR CONDITION OF TITLE, OF QUIET ENJOYMENT, OR OF NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE AND FIRMWARE IS WITH YOU. ZEBRA DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE OR FIRMWARE WILL BE UNINTERRUPTED OR ERROR FREE.9. EXCLUSION OF ALL DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZEBRA OR ITS SUPPLIERS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR ANY INJURY TO PERSON OR PROPERTY, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, FOR LOSS OF PRIVACY FOR FAILURE TO MEET ANY DUTY INCLUDING OF GOOD FAITH OR OF REASONABLE CARE, FOR NEGLIGENCE, AND FOR ANY PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE OR FIRMWARE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF ZEBRA OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION OF DAMAGES SHALL BE EFFECTIVE EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.10. LIMITATIONS AND RELEASE OF LIABILITY.• To the extent that the SOFTWARE and/or FIRMWARE covered by this PSFLA includes emulation libraries, emulation libraries are offered “as is”. ZEBRA does not provide any warranty associated with the emulation libraries.• The emulation library does not work 100% correctly or cover 100% of the functionality of the printer language being emulated. Modifications may be required for each target application. If such modification is necessary, prior to making any such modification, you are required to contact ZEBRA to obtain express written consent to make such modification.• If the emulation library is sold separately by an authorized party other than ZEBRA (RESELLER—A party other than ZEBRA which is authorized by ZEBRA to distribute the SOFTWARE and/or FIRMWARE with its application so long as the SOFTWARE and/
Printer Software and Firmware License AgreementR110/R170XiIIIPlus User Guide xviior FIRMWARE is used with a ZEBRA printer) or is sold bundled with a printer to an end-user by a RESELLER, and if claims are made by the RESELLER that the emulation library performs as a 100% emulation solution, ZEBRA is not responsible if the emulation library does not work as advertised by the RESELLER. Furthermore, ZEBRA is not liable for any damages directly or indirectly relating to such emulation library which is sold separately by the RESELLER or which is sold bundled with a printer to an end-user by the RESELLER.• The SOFTWARE and FIRMWARE was provided to you at no additional charge and ZEBRA has included in this PSFLA terms that disclaim all warranties and liability for the SOFTWARE and FIRMWARE. To the full extent allowed by law, YOU HEREBY RELEASE ZEBRA AND ITS SUPPLIERS FROM ANY AND ALL LIABILITY ARISING FROM OR RELATED TO ALL CLAIMS CONCERNING THE SOFTWARE AND/OR FIRMWARE OR ITS USE. If you do not wish to accept the SOFTWARE OR FIRMWARE under the terms of this PSFLA, do not use the PRINTER enclosed with or otherwise associated with this PSFLA. 11. GOVERNING LAW. If you acquired the SOFTWARE and/or FIRMWARE in the United States of America, the laws of the State of Illinois, U.S.A. will apply to this contract. If you acquired this SOFTWARE and/or FIRMWARE outside of the United States of America, then local law may apply. If any provision of this PSFLA is held invalid, the remainder of this PSFLA shall continue in full force and effect.12. QUESTIONS. Should you have any questions, or if you desire to contact ZEBRA for any reason, please contact the ZEBRA subsidiary serving your country, or write:Zebra Technologies Corporation333 Corporate Woods ParkwayVernon Hills, IL 60061
xviii R110/R170XiIIIPlus User GuidePrinter Software and Firmware License Agreement
R110/R170XiIIIPlus User Guide viiI have determined that the Zebra printers identified as themanufactured by:Have been shown to comply with the applicable technical standards of the FCCIf no unauthorized changed is made in the equipment,and if the equipment is properly maintained and operated.Xi PlusXi Plus, Xi Plus, Xi Plus,Xi Plus, Xi Plus, Xi PlusIII Series90 III 96 III 110 III140 III 170 III 220 III333 Corporate Woods ParkwayVernon Hills, Illinois 60061-3109 U.S.A.For Home, Office, Commercial, and industrial useZebra Technologies
viii R110/R170XiIIIPlus User Guide
R110/R170XiIIIPlus User Guide ixWarranty Information Effective December 30, 2002All new Zebra products are warranted by the manufacturer to be free from defect in material and workmanship. Printers and Related Hardware ProductsProof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or if any parts are improperly installed or replaced by the user.Products returned must be packaged in the original or comparable packing and shipping container. In the event equipment is not so packaged, or if shipping damage is evident, it will not be accepted for service under warranty. Surface transportation charges for return to customers in the continental United States is paid by Zebra. Otherwise, Zebra pays CPT (carriage paid to) nearest airport; customer pays customs, duties, taxes, and freight from airport to destination. If Zebra determines that the product returned for warranty service or replacement is not defective as herein defined, the customer will pay all handling and transportation costs.PrintersAll printers (excluding printheads) are warranted against defect in material or workmanship for twelve (12) months from the purchase date.
x R110/R170XiIIIPlus User GuideWarranty InformationPrintheadsSince printhead wear is part of normal operation, the original printhead is covered by a limited warranty as indicated below. Warranty period begins on purchase date.To qualify for this warranty, the printhead must be returned to the factory or to an authorized service center. Customers are not required to purchase Genuine Zebra Supplies (media and/or ribbons) for warranty qualification. However, if it is determined that the use of inappropriate or inferior supplies has caused any defect in the printhead for which a warranty claim is made, the user is responsible for Zebra’s labor and material charges required to repair the defect. The warranty becomes void if the printhead is physically worn or damaged; also if it is determined that failure to follow the preventive maintenance schedule listed in the User Guide has caused defect in the thermal printhead for which a warranty claim is made. Printhead Warranty PeriodBar code label and receipt printer printheads 6 monthsPlastic card printer printheads 12 months
Warranty InformationR110/R170XiIIIPlus User Guide xiRelated Hardware ItemsProducts are warranted to be free of defects in material and workmanship from the date of purchase according to this chart: Defective product must be returned to Zebra for evaluation. In the event of notification of defect within the warranty period, Zebra will replace the defective item provided there had not been damage resulting from user abuse, modification, improper installation or use, or damage in shipping or by accident or neglect. Supplies ProductsSupplies are warranted to be free from defect in material and workmanship for a period of six (6) months for media and twelve (12) months for ribbon from the date of shipment by Zebra. This is provided the user has complied with storage guidelines, handling, and usage of the supplies in Zebra printers. Zebra’s sole obligation under these warranties is to furnish parts and labor for the repair or possible replacement of products found to be defective in material or workmanship during the warranty period. Zebra may in its discretion issue a credit for any such defective products in such amount as it deems reasonable.Product Warranty PeriodAccessories 1 monthBatteries 3 monthsCables 1 monthChargers/Power Supplies 1 yearHardware Keys 1 yearKeyboard Display Units 6 monthsParts 3 monthsPocket Eye®1 yearSoftware 1 monthZebraNet® Print Servers 3 years
xii R110/R170XiIIIPlus User GuideWarranty InformationRepair ServicesZebra repairs are warranted against defects in material and workmanship for 90 days from the date of repair by Zebra. This excludes printheads, which are warranted separately. This warranty does not cover normal wear and tear. This warranty becomes void if the item is modified, improperly installed or used, or damaged by accident, neglect, or abuse.Warranty Exclusions & Conditions StatementThe warranties given above are the only warranties given to you. No other warranties, express or implied, are given. Zebra does not make any implied warranty of merchantability or fitness for a particular purpose in connection with its sale of products or services. While Zebra’s desire is to be responsive to your specific needs and questions, Zebra does not assume responsibility for any specific application to which any Products are applied, including, but not limited to, compatibility with other equipment. All statements, technical information, or recommendations relating to Zebra Products are based on tests believed to be reliable, but do not constitute a guaranty or warranty.Zebra’s maximum liability for warranty claims is limited to the invoice price of the Product claimed defective. Zebra does not assume responsibility for delays in replacement or repair of products. Zebra shall not under any circumstances whatsoever be liable to you or any other party for loss or profits, lost data, diminution of goodwill, or any other special or consequential damages whatsoever with respect to any warranty claim made by you. Specifically for software, Zebra is not liable for any incidental or consequential damages caused by abuse or misapplication of the software or by its use in violation of the U.S. copyright law or international treaty. No salesperson, representative, or agent of Zebra is authorized to make any guaranty, warranty, or representation that contradicts the foregoing. Any waiver, alteration, addition, or modification to the foregoing warranties must be in writing and signed by an executive officer of Zebra to be valid.Zebra Technologies333 Corporate Woods ParkwayVernon Hills, IL 60061-3109 U.S.A.Phone +1 847.634.6700 or +1 800.423.0442Fax + 1 847.913.8766 www.zebra.com
R110/R170XiIIIPlus User Guide xixPrefaceThis section provides you with contact information, document structure and organization, and additional reference documents.ContentsContacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxSupport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxAbout this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiDocument Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiiRelated Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiv
xx R110/R170XiIIIPlus User GuidePrefaceContactsContactsYou can contact Zebra Corporation at any of the following: Visit us at: http://www.zebra.comOur Mailing Addresses: Zebra Technologies Corporation333 Corporate Woods ParkwayVernon Hills, Illinois 60061.3109 U.S.ATelephone: +1 847.634.6700Fax: +1 847.913.8766Zebra Technologies Europe LimitedZebra HouseThe Valley Centre, Gordon RoadHigh WycombeBuckinghamshire HP13 6EQ, UKTelephone: +44 (0)1494 472872Fax: +44 (0)1494 450103SupportYou can contact Zebra support at:Web Address: www.zebra.com/SS/service_support.htmUS Phone Number +1 847.913.2259UK/International Phone Number +44 (0) 1494 768289Important • The Web address is case-sensitive. The SS must be all caps.
PrefaceAbout this DocumentR110/R170XiIIIPlus User Guide xxiAbout this DocumentThe Zebra XiIIIPlus User Guide contains the following chapters and appendices:ChapterNumber Title Content Warranty Information Warranty information on Zebra printers, related hardware, and supplies.1Introduction Printer overview, printer components, types of labels, and system considerations.2Printer Setup Instructions for setting up your printer.3Printer Operation Instructions for loading media, loading and removing ribbon, calibrating the printer, adjusting sensors, and adjusting the printhead.4Print Modes Descriptions of the available print options.5Data Ports Standard data ports available on the printer.6Memory Cards PCMCIA and CompactFlash card options available.7Configuration How to adjust printer settings to fit your printing needs.8Routine Maintenance Routine cleaning and maintenance procedures.9Troubleshooting Common printing problems and recommended solutions.ASpecifications Printer specifications, such as operating temperatures and power requirements.
xxii R110/R170XiIIIPlus User GuidePrefaceDocument ConventionsDocument ConventionsThe following conventions are used throughout this document to convey certain information: About this Chapter Sections This section includes a brief overview of and a table of contents for the chapter. These sections primarily serve as hyperlink components for the Adobe Acrobat.pdf version of this guide.Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location. Command Line Examples All command line examples appear in Courier New font. For example, you would type the following to get to the Post-Install scripts in the bin directory:ZtoolsFiles and Directories All file names and directories appear in Courier New font. For example, the Zebra<version number>.tar file and the /root directory.Cautions, Important, Note, and Example Electrostatic Discharge Caution • Warns you of the potential for electrostatic discharge.Electric Shock Caution • Warns you of a potential electric shock situation.Caution • Warns you of a situation where excessive heat could cause a burn.Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.Caution • Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.
PrefaceDocument ConventionsR110/R170XiIIIPlus User Guide xxiiiIllustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. The following illustration and table provide an example.Important • Advises you of information that is essential to complete a task.Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.Example • Provides an example, often a scenario, to better clarify a section of text.Tools • Tells you what tools you need to complete a given task.1
xxiv R110/R170XiIIIPlus User GuidePrefaceRelated DocumentsRelated DocumentsIn addition to this user guide, the following documents might be helpful references:•ZPL II® Programming Guide Volume I (part number 45541L) and Vo lum e II (part number 45542L).•PrintServer II™ Installation and User Guide (part number 45537L). •Maintenance Manual (part number 13185L for the 110XiIIIPlus, part number 48152L for all other XiIIIPlus printers).1SETUP/EXIT button
R110/R170XiIIIPlus User Guide 1CHAPTER 1IntroductionThis chapter provides a high-level overview of the printer and its components.ContentsExterior View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Front Panel Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Front Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2 R110/R170XiIIIPlus User GuideIntroductionExterior ViewExterior ViewThe following illustrations show the exterior of the printer.1Front panel2Media door1Electronics cover2Power switch3AC power cord connection12213
IntroductionFront PanelR110/R170XiIIIPlus User Guide 3Front PanelThis illustration shows the buttons and lights on the front panel. For details, see Front Panel Buttons on page 4 and Front Panel Lights on page 5.
4 R110/R170XiIIIPlus User GuideIntroductionFront PanelFront Panel ButtonsThis table describes the function of the buttons shown in the illustration on page 2.Button DetailsLEFT OVAL Changes parameter values. Common uses are to increase/decrease a value, answer yes or no, indicate on or off, scroll through several choices, input the password, or set up the printer for a firmware download.RIGHT OVAL Changes parameter values. Common uses are to increase/decrease a value, answer yes or no, indicate on or off, scroll through several choices, input the password, or set up the printer for a firmware download.PREVIOUS Scrolls to the previous parameter. Press and hold this button to scroll back quickly through parameter sets.NEXT/SAVE Scrolls to the next parameter. Press and hold this button to scroll forward quickly through parameter sets.SETUP/EXIT Enters and exits the setup mode.PAUSE Starts and stops the printing process and allows other buttons to be used. If an error messages is on the LCD, pressing this button removes the error.FEED Forces the printer to feed a blank label each time the button is pressed. • If the printer is not printing, one blank label immediately feeds. • If the printer is printing, one blank label feeds after the current batch of labels is complete.CANCEL In the pause mode, this button cancels print jobs.• If there are multiple print jobs in the print queue, press CANCEL once for each print job to be deleted.• To delete all print jobs, hold CANCEL for several seconds. The DATA light turns off.CALIBRATE This button can be used to calibrate the printer for the following:• Media length• Media type (continuous or non-continuous)• Print mode (direct thermal or thermal transfer)• Sensor valuesFor more information on calibration, see Calibrate the Printer on page 31.
IntroductionFront PanelR110/R170XiIIIPlus User Guide 5Front Panel LightsThis table details the lights shown in the illustration on page 2.Light DetailsPOWER Indicates printer power status. • Off — printer is off.• On — printer is on. TAKE LABEL • Off — Normal operation.• Flashing — (Peel-Off Mode only.) The label is available. Printing is paused until the label is removed.ERROR Indicates printer operation. • Off — printer is in Normal operation. • Flashing — printer pauses until the label is removed.CHECK RIBBON • Off — Normal operation; ribbon (if used) is properly loaded.• On — No media is under the label sensor. Printing is paused, the LCD shows an error message, and the PAUSE light is on.PAPER OUT Indicates that labels need to be reloaded.PAUSE • Off — normal operation.• On — all printing operations have stopped. Either PAUSE was pressed, a pause command was included in the label format, the on-line verifier detected an error, or a printer error was detected.DATA • Off — Normal operation. No data being received or processed.• On/Blinking — Data processing or printing is taking place. Data is being received.
6 R110/R170XiIIIPlus User GuideIntroductionPrinter ComponentsPrinter ComponentsThis illustration shows a side view of the printer’s internal components.Note • Depending on the printer options that you selected, your printer could look slightly different. For more about printer options, go to www.zebra.com.1Printhead lever2Ribbon take-up spindle3Ribbon supply spindle4Ribbon dancer assembly (only on select models)5Media guide6Media dancer roller assembly7Media supply guide8Media supply hanger9Rewind spindle (optional)10 Spindle hook11 Lower roller12 Snap plate13 Platen roller14 Tear-off bar12347869101413 12115
R110/R170XiIIIPlus User Guide 7CHAPTER 2Printer SetupThis chapter provides the tasks that you must complete and the issues that you must consider before you load and configure your printer.ContentsBefore You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Unpack and Inspect the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . 9Report Shipping Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Store or Reship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . 10Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Provide a Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Connect the Printer to a Power Source. . . . . . . . . . . . . . . . . . . 11Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Communication Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Data Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Continuous Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Non-Continuous Black Mark Media. . . . . . . . . . . . . . . . . . . . 15Non-Continuous Web Media . . . . . . . . . . . . . . . . . . . . . . . . . 16Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
8 R110/R170XiIIIPlus User GuidePrinter SetupBefore You BeginBefore You BeginReview this checklist, and resolve any issues before you begin setting up your printer. When you are ready, continue with Printer Operation on page 19.Unpack and Inspect Have you unpacked the printer and inspected it for damage? If you have not, see Unpack and Inspect the Printer on page 9.Select a Site Have you selected an appropriate location for the printer? If you have not, see Select a Site for the Printer on page 10.Attach Power Cord Do you have the correct power cord for your printer? If you are unsure, see Power Cord on page 11. To attach the power cord and connect the printer to a power source, see Connect the Printer to a Power Source on page 11. Connect to a Data Source Have you determined how the printer will be connected to a data source (usually a computer)? For more information, see Communication Interfaces on page 13.Select Media Do you have the correct media for your application? If you are unsure, see Types of Media on page 15.Select Ribbon Do you need to use ribbon, and is the appropriate ribbon available, if needed? If you are unsure, see Ribbon on page 18.
Printer SetupUnpack and Inspect the PrinterR110/R170XiIIIPlus User Guide 9Unpack and Inspect the PrinterWhen you unpack the printer, save all packing materials. When the printer is out of the box, raise the printer’s media door, and remove the power cord.Inspect the printer for possible damage incurred during shipment. Check all exterior surfaces for damage. Raise the media door, and inspect the media compartment for damage to components.Report Shipping DamageIf you discover shipping damage upon inspection:• Immediately notify the shipping company of the damage, and file a damage report with them. Zebra is not responsible for any damage incurred during shipment of the equipment and does not repair this damage under warranty. • Keep all packaging material for shipping company inspection.• Notify your authorized Zebra reseller.Store or Reship the PrinterIf you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the following conditions:• Temperature: –40° to 140°F (–40° to 60°C)• Relative humidity: 5% to 85% non-condensingIf you must ship the printer, remove any ribbon and media from the supply spools to avoid damaging the printer. Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit.
10 R110/R170XiIIIPlus User GuidePrinter SetupSelect a Site for the PrinterSelect a Site for the PrinterConsider the following when selecting an appropriate location for your printer.Select a SurfaceSelect a solid, level surface of sufficient size and strength to accommodate the printer and other equipment (such as a computer), if necessary. The choices include a table, countertop, desk, or cart.Provide Proper Operating ConditionsBecause the printer was designed and is fabricated as an industrial-type unit, it functions satisfactorily in a location that conforms to specified environmental and electrical conditions, including a warehouse or factory floor. For more information on the required conditions, see General Specifications on page 131.The following table shows the temperature and relative humidity requirements for the printer when it is operating.Allow Proper SpaceThe printer should have enough space around it for you to be able to open the media door. To allow for proper ventilation and cooling, leave open space on all sides of the printer.Provide a Data SourceIf the printer will be located away from the data source, the selected site must provide the appropriate connections to that data source. For more information on the types of communication interfaces, see Communication Interfaces on page 13.Mode Temperature Relative HumidityThermal Transfer 41° to 104°F (5° to 40°C) 20 to 85% non-condensingDirect Thermal 32° to 104°F (0° to 40°C) 20 to 85% non-condensingCaution • Do not place any padding or cushioning material behind or under the printer because this restricts air flow and could cause the printer to overheat.
Printer SetupConnect the Printer to a Power SourceR110/R170XiIIIPlus User Guide 11Connect the Printer to a Power SourceTo connect the printer to a power source, complete these steps:1. Turn the printer power switch (located on the rear of the printer) to the Off (O) position.2. Plug the power cord into the mating connector on the rear of the printer.3. Plug the other end of the power cord into the power source.Power CordDepending on how your printer was ordered, a power cord may or may not be included. If one is not included or if the one included is not suitable for your requirements, refer to the following guidelines.Your power cord must meed these standards:• The overall length must be less than 9.8 ft (3.0 m).• It must be rated for at least 5 A, 250 V.• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic interference. The ground connection is handled by the third wire (earth) in the power cord as shown in the following illustration.• The AC power plug and the IEC 320 connector must bear the certification mark of at least one of the known international safety organizations shown in this illustration.Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration.1AC power plug for your country23-conductor HAR cable3IEC 320 connector4Neutral earth live in contact view1 2 3 4
12 R110/R170XiIIIPlus User GuidePrinter SetupConnect the Printer to a Power Source+R
Printer SetupCommunication InterfacesR110/R170XiIIIPlus User Guide 13Communication InterfacesThe way that you connect your printer to a data source depends on the communication options installed in the printer. The standard communication interfaces are an RS-232 serial data port, a bi-directional parallel port, and a USB 2.0 port. The following illustration shows the location of the communication interfaces on the back of the printer. For more information about these interfaces, see Data Ports on page 53.Other options for connecting your printer to a data source include the following:• The optional ZebraNet®PrintServer II, which enables the printer to be connected to 10Base-T Ethernet networks.• A wireless card socket option.•The IBM® Twinax or IBM® Coax option for those applications that require them.Note • RS-422 and RS-485 serial data ports are available through an adapter. A DB-25 cable and a USB 2.0 cable are also available.1Parallel port2Serial port3USB 2.0 port123
14 R110/R170XiIIIPlus User GuidePrinter SetupCommunication InterfacesData Cable RequirementsData cables must be fully shielded and fitted with metal or metallized connector shells. Shielded cables and connectors are required to prevent radiation and reception of electrical noise. To minimize electrical noise pickup in the cable:• Keep data cables as short as possible.• Do not bundle the data cables tightly with the power cords.• Do not tie the data cables to power wire conduits.Note • Zebra printers comply with FCC Rules and Regulations, Part 15 for Class B Equipment using fully shielded, 6.5 ft (2 m) data cables. Use of unshielded cables may increase radiation above the Class B limits.Note • RS-422 and RS-485 applications should use twisted shielded pairs as recommended in the TIA/EIA-485 Specification.
Printer SetupTypes of MediaR110/R170XiIIIPlus User Guide 15Types of MediaThe printer can use media that is on rolls or in fan-folded stacks. The difference between media types is in whether the media is continuous or non-continuous.We strongly recommend the use of Zebra-brand supplies for continuous high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to ensure against premature printhead wear.Continuous MediaContinuous media is one uninterrupted length of material that allows the image to be printed anywhere on the label. The individual labels can be cut apart or stored in a roll for later use.This illustration shows a sample of continuous media.Non-Continuous Black Mark MediaNon-continuous black mark media has black marks printed on the back, which indicate the start and end of each label. This illustration shows a sample of non-continuous black mark media.Note • Because print quality is affected by media and ribbon, printing speeds, and printer operating modes, it is very important to run tests for your applications.
16 R110/R170XiIIIPlus User GuidePrinter SetupTypes of MediaNon-Continuous Web MediaNon-continuous web media refers to individual labels that are separated by a gap, notch, or hole. When you look at the media, you can tell where one label ends and the next one begins.This illustration shows samples of non-continuous web media.Important • The life of the printhead may be reduced by abrasion from exposed paper fibers when using perforated media.
Printer SetupTypes of MediaR110/R170XiIIIPlus User Guide 17RFID “Smart” Labels“Smart” labels are usually made from two components: media and an embedded RFID transponder (Figure 1). For more information about reading and encoding RFID tags, see RFID Guidelines on page 69.• The media (usually a label with a UHF transponder embedded between the label and liner) is usually comprised of synthetic- or paper-based material that can be printed upon using direct thermal or thermal transfer printing techniques. The media is typically made from the same materials and adhesives that a non-RFID barcode printer would use.• The UHF transponder, which is sometimes called the RFID tag, is usually comprised of an antenna that is bonded to an integrated circuit (IC) chip. If you hold a “smart” label up to the light, you can see the transponder’s antenna embedded within the label, and you can feel a bump in the label where the IC chip is located.The IC chip contains the RF circuit, coders, decoders, and memory. At a minimum, “smart” labels have memory that can be read, while the vast majority also have memory that can be encoded by the user as well. For more information about encoding “smart” labels, see ZPL II Commands for RFID on page 81.Figure 1 • RFID “Smart” Labels1Liner2Label3Location of embedded transponder4Outline of transponder antenna (shape varies by manufacturer)(label profile)1234
18 R110/R170XiIIIPlus User GuidePrinter SetupRibbonRibbonRibbon is a thin film carrying wax or wax resin that is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and determines the minimum width of the ribbon. Consider the following:•Thermal transfer — ribbon needed.The ribbon must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear. •Direct thermal transfer — no ribbon needed.When printing in direct thermal mode, ribbon is not used and should not be loaded in the printer.Caution • The ribbon must be as wide or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.
R110/R170XiIIIPlus User Guide 19CHAPTER 3Printer OperationIf you have completed the tasks and resolved the issues in the checklist in Before You Begin on page 8, follow the instruction in this chapter to load and calibrate your printer and to print a configuration label.ContentsLoad the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Load Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Load Fanfold Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Print a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Adjust Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Media and Ribbon Sensor Calibration. . . . . . . . . . . . . . . . . . 32Transmissive (Media) Sensors . . . . . . . . . . . . . . . . . . . . . . . 34Adjust the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
20 R110/R170XiIIIPlus User GuidePrinter OperationLoad the PrinterLoad the PrinterThis section gives you a series of instructions to load labels and ribbon (if used). The instructions that follow are for a standard printer in Tear-Off Mode. To choose different printing modes, see Print Modes on page 39.Load Roll MediaRoll media feeds through the printer from the media hanger or media supply spindle.This illustration identifies the components of the printer that you need to be familiar with to load roll media.Caution • Be sure the printer is Off (O) if you have connected the power cable.1Printhead lever2Media guide3Media back plate4Optional media spindle1234
Printer OperationLoad the PrinterR110/R170XiIIIPlus User Guide 21To load roll media, complete these steps:1. Open the printhead.2. Slide the media guide away from the printer frame. You might need to loosen the media guide screw.3. Put the roll of media on the media hanger.4. Push the label core toward the printer frame. The labels must be aligned with the label core. 5. Feed the media under the media guide roller and under the printhead.6. Do you have the Cutter option?•No — continue with the next step.•Ye s — feed the media through the cutter.7. Adjust the media supply guide so it is just touching, but does not restrict, the edge of the media. The labels should lie flat as shown in the illustration.8. Are you using direct thermal labels?•Ye s — close the printhead and go to Print a Configuration Label on page 29.•No — go to Load Ribbon on page 24.Caution • The cutter blade is sharp. Do not rub or touch the blade with your fingers.1Printhead2Media guide roller3Labels/media123
22 R110/R170XiIIIPlus User GuidePrinter OperationLoad the PrinterLoad Fanfold MediaFanfold media feeds through either the bottom or rear access slot from outside the printer. The media hanger and media supply spindle are not used with fanfold media.To load fanfold labels, complete these steps:1. Slide the printhead lever to the Open position.2. Slide the media guide as far from the printer frame as possible.3. How do you want to feed the fanfold labels?•From the bottom slot in the printer body. This illustration shows the printer with fanfold labels loaded through the bottom slot.1Printhead lever (shown in the Open position)2Media guide3Fanfold labels123
Printer OperationLoad the PrinterR110/R170XiIIIPlus User Guide 23•From the rear slot in the printer body. This illustration shows the printer with fanfold labels loaded through the rear slot.4. Do you have the Cutter option?•No — continue with the next step.•Ye s — feed the fanfold media through the cutter.5. Adjust the media guide so it just touches, but does not restrict, the edge of the labels. The labels should lie flat.6. Are you using direct thermal labels?•Ye s — close the printhead and go to Print a Configuration Label on page 29.•No — go to Load Ribbon on page 24.1Printhead lever (shown in the Open position)2Media guide3Fanfold labelsCaution • The cutter blade is sharp. Do not rub or touch the blade with your fingers.123
24 R110/R170XiIIIPlus User GuidePrinter OperationLoad the PrinterLoad RibbonBefore you load ribbon, make sure that the labels that you are using need ribbon. Only thermal transfer labels require ribbon. Do not load ribbon if the printer is to be used with direct thermal labels.A ribbon leader makes it easier to load and unload ribbon. Make a leader for your ribbon roll if it does not already have one.To make a ribbon leader, complete these steps:1. Unroll the ribbon about 6 in. (15 cm). 2. Tear off a strip of labels and backing about 6 in. (15 cm) long from the label roll.3. Peel a label from the backing.4. Overlap the ribbon and the backing with the ribbon on top, and use the label to tape them together. This serves as a ribbon leader.Caution • Use ribbon that is wider than the thermal transfer media. If the printhead is not protected by the ribbon, the resulting abrasion from the media may cause premature printhead wear.
Printer OperationLoad the PrinterR110/R170XiIIIPlus User Guide 25To load the ribbon, complete these steps:1. Align the segments of the ribbon supply spindle as shown in the following illustration.2. Place the roll of ribbon on the ribbon supply spindle, and push the core as far back as it can go. The following illustration shows the printer components that are mentioned in this procedure.3. If the printhead is closed, open it using the printhead lever.4. Thread the ribbon leader and attached ribbon under the ribbon guide roller, through the print mechanism, and past the platen roller.1Top roller2Ribbon take-up spindle3Ribbon supply spindle4Ribbon guide roller5Ribbon leader attached to ribbon6Platen roller (not shown)7Printhead lever(shown in the Open position)Note • For the R170XiIIIPlus, thread the leader first through the ribbon dancer roller assembly.1 234657
26 R110/R170XiIIIPlus User GuidePrinter OperationLoad the Printer5. Pull the ribbon leader over the printhead and above the top roller as shown in the following illustration.6. Bring the ribbon leader and ribbon under the ribbon take-up spindle, and wrap them around the spindle. The following illustration shows the ribbon leader wrapped around the ribbon take-up spindle.7. Turn the spindle counterclockwise until the ribbon stays on the spindle.8. Close the printhead.1Ribbon leader2Printhead1Ribbon leader2Ribbon take-up spindle1212
Printer OperationLoad the PrinterR110/R170XiIIIPlus User Guide 27The following illustration shows how your printer should look with the media and ribbon loaded. 9. To remove the ribbon, refer to Remove Used Ribbon on page 28.
28 R110/R170XiIIIPlus User GuidePrinter OperationLoad the PrinterRemove Used RibbonWhen the ribbon has run out or must be changed, remove the used ribbon from the take-up spindle. This illustration shows the ribbon take-up spindle.To remove used ribbon, complete these steps:1. Open the printhead. 2. Has the ribbon run out?•Ye s — continue with the next step.•No — tear or cut the ribbon as close to the ribbon take-up spindle as possible.3. While holding the ribbon take-up spindle, turn the ribbon release knob clockwise until it stops. This causes the ribbon release bars to pivot down, easing the spindle’s grip on the used ribbon.4. Slide the used ribbon off of the ribbon take-up spindle. 5. Align the arrow on the ribbon take-up spindle knob with the notch in the ribbon take-up spindle.6. To load new ribbon, see Load Ribbon on page 24.1Used ribbon2Ribbon take-up spindle3Ribbon release bars4Notch in ribbon take-up spindle5Arrow on ribbon take-up spindle6Ribbon release knobCaution • Do not cut through the ribbon that is on the take-up spindle because you may damage the spindle. Use the release knob to slide the ribbon off of the spindle.1 2 3456
Printer OperationPrint a Configuration LabelR110/R170XiIIIPlus User Guide 29Print a Configuration LabelWhen you have loaded the media and ribbon (if necessary), print a configuration label to use as a record of your printer settings. Keep the configuration label for baseline information on your printer when troubleshooting printing problems.To print a configuration label, complete these steps:1. Connect the power cord to the power connection on the back of the printer.2. To confirm the power connection, turn the printer On (I).The printer performs the power-up self test (POST). When the test is complete, PRINTER READY displays on the front panel LCD.3. Does the front panel LCD display PRINTER READY?•Ye s — continue with the next step.•No — go to Troubleshooting on page 119.4. Turn the printer Off (O).5. Press and hold CANCEL while turning the printer On (I).6. Release CANCEL when the DATA light turns off (approximately five seconds).The configuration label prints. A sample label, which may look different than yours, is shown below.Caution • For personal and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration.
30 R110/R170XiIIIPlus User GuidePrinter OperationPrint a Configuration Label7. Did the label print?•Ye s , a configuration label printed. Connect the printer to your data source. Communication can be handled in many different ways. More information about the standard interfaces is available in Standard Ports on page 94.•No, a label did not print. Sensors out of position is a common cause of printing problems. Refer to Adjust Sensors on page 32. For additional assistance, refer to Troubleshooting on page 119.
Printer OperationCalibrate the PrinterR110/R170XiIIIPlus User Guide 31Calibrate the PrinterThere are five different ways that the printer can be calibrated. You may calibrate the printer as needed.•Auto-calibration occurs when the printer feeds media after the printhead is closed and when the printer is first turned on (see Media Power Up on page 69 and Head Close on page 69 for options). The printer automatically sets the value it detects for the spaces between labels. This type of calibration also happens as part of both the sensor profile and media and ribbon sensor calibration procedures.•Long Calibration, which you select by pressing PAUSE then CALIBRATE, calibrates the printer for media length, media type (continuous or non-continuous), and print mode (thermal or direct thermal transfer) and updates the sensor values.•Short Calibration, which you select by pressing just CALIBRATE, uses current sensor values rather than detecting the spaces between labels and resetting the sensors. This calibration sequence uses fewer labels than the long calibration sequence, but it is less reliable because the values that are stored in the sensors could be incorrect.•Sensor Profile Calibration, which you select through the front panel, auto-calibrates the printer and prints a media sensor profile. See Sensor Profile on page 63 for instructions.•Media and Ribbon Sensor Sensitivity Calibration, which you select through the front panel, resets the sensitivity of the sensors to detect correctly the media and ribbon that you are using. See Media and Ribbon Sensor Calibration on page 32 for instructions. If you change the type of ribbon and/or media, you might need to reset the sensitivity of the media and ribbon sensors. When the sensors are at their new sensitivity, the printer performs an auto-calibration.Note • If you press CALIBRATE and nothing happens, you may need to upgrade your firmware. Print a configuration label to see which version of firmware that is installed on your printer. To upgrade your firmware or to check if you have the latest version, go to http://www.zebra.com/SD/firmware.htm.
32 R110/R170XiIIIPlus User GuidePrinter OperationAdjust SensorsAdjust SensorsThis section describes how to adjust and calibrate sensors.Media and Ribbon Sensor CalibrationMedia and ribbon sensor calibration is one of the most common adjustments to the printer settings. This procedure is performed through the front panel.Indications that the sensitivity may need to be reset are:•The CHECK RIBBON light is on even though the ribbon is properly installed.• Non-continuous labels are being treated as continuous labels.To adjust the sensitivity of media and ribbon sensors, complete these steps:1. From the front panel, press the right oval to start the calibration procedure. The LOAD BACKING prompt displays.2. Open the printhead.3. Remove approximately 8 in. (203 mm) of labels from the media backing, and pull the media into the printer so that only the backing is between the media sensors.4. Leave the printhead open.5. Press the right oval to continue.The REMOVE RIBBON prompt displays.6. Remove the ribbon.7. Close the printhead.8. Press the right oval to continue.The message CALIBRATING PLEASE WAIT displays.The printer adjusts the scale (gain) of the signals that it receives from the media and ribbon sensors. On the sensor profile, this essentially corresponds to moving Note • Before you begin the calibration procedure, make sure that the maximum length is set to a value 1 in. (25.4 mm) greater than the length of the labels that you are using. If the maximum length is set to a lower value, the calibration process assumes that continuous media is in the printer.Important • This procedure must be followed exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press the left oval at any step in this procedure to cancel the procedure.
Printer OperationAdjust SensorsR110/R170XiIIIPlus User Guide 33the peak of the graph up or down to optimize the readings for your application (for more information, see Sensor Profile on page 63).When calibration is complete, RELOAD ALL displays.9. Open the printhead and pull the media forward until a label is positioned under the media sensor.10. Reload the ribbon back into to its proper position.11. Close the printhead.12. Press the right oval to continue.The printer does a calibration equivalent to pressing CALIBRATE; during this process, the printer determines the label length. To see the new readings on the new scale, print a sensor profile.
34 R110/R170XiIIIPlus User GuidePrinter OperationAdjust SensorsTransmissive (Media) SensorsThe transmissive sensor consists of two sections: a light source (the lower media sensor) and a light sensor (the upper media sensor). The media passes between the two. The upper media sensor can be positioned along the inside half of the media (the side closest to the back of the printer) or the outside half of the media (the side farthest from the back of the printer).Adjust these sensors only when the printer cannot detect the top of the label. The front panel LCD displays ERROR CONDITION PAPER OUT, even though there are labels loaded in the printer.To adjust the upper media sensor for the inside half of the media, complete these steps:1. Remove the ribbon (if ribbon is used).2. Locate the upper media sensor as shown in the following illustration. The upper media sensor eye is directly below the adjustment screw head. 3. Slightly loosen the upper media sensor adjustment screw using a Phillips-head screwdriver.4. Using the tip of the screwdriver, slide the upper sensor along the slot to the desired position (for non-continuous media with a notch or hole in the media, the sensor must be directly above the notch or hole).5. Tighten the adjustment screw to secure the upper media sensor.1Upper media sensor adjustment screw2Upper media sensor12
Printer OperationAdjust SensorsR110/R170XiIIIPlus User Guide 35To adjust the upper media sensor for the outside half of the media:1. Remove the ribbon (if ribbon is used).2. Locate the upper media sensor. The upper media sensor eye is directly below the adjustment screw head. 3. Remove the upper media sensor adjustment screw using a Phillips-head screwdriver.4. Lift the upper media sensor assembly from the slot, and move it and the wire cover to the outside slot. Carefully pull the wires through the cable tie. You may need to set aside the sensor wire cover if the adjustment is too far to the outside.5. Replace and slightly tighten the adjustment screw.6. Slide the upper media sensor along the slot to the desired position (for non-continuous media with a notch or hole in the media, the sensor must be directly above the notch or hole).7. Tighten the adjustment screw.8. Make sure that the wires are routed back into the groove of the media sensor bracket.
36 R110/R170XiIIIPlus User GuidePrinter OperationAdjust SensorsTo adjust the lower media sensor, complete these steps:1. Locate the lower media sensor assembly under the rear roller. (The sensor is a spring clip holding a circuit board.)2. Slide the sensor until the two brass-colored infrared emitters are under the upper media sensor. Gently pull wires out as needed (wires should have a little slack).3. If you move the sensor inward and a large loop of wire develops, remove the electronics cover from the side of the printer, and gently pull the wires through. Clamp the wires so that they do not rub any drive belts.1Lower media sensor1
Printer OperationAdjust the PrintheadR110/R170XiIIIPlus User Guide 37Adjust the PrintheadPrinthead pressure and the darkness setting affect print quality. If the darkness setting is too high for the labels and ribbon being used, it causes premature printhead wear. If the toggle pressure is not even, labels and ribbon may slip.Toggle adjustment may be needed if printing is too light on one side or if thick labels are used. Make sure that the toggles are positioned properly. The toggles should be positioned so they provide even pressure on the labels. The toggles are positioned by sliding them to the desired location. If the labels are too narrow to fit both toggles, position one toggle over the center of the labels and decrease the pressure on the unused toggle.If positioning the toggles properly does not solve the problem, adjust printhead pressure. Printhead life can be maximized by using the lowest pressure that produces the desired print quality.To adjust printhead pressure, complete these steps:1. Print some labels at 2.4 in. (61 mm) per second by running the PA U S E S e l f Te s t on page 133.2. While printing labels, use the front panel controls to lower the darkness setting until the labels are printing gray instead of black.3. Loosen the locking nuts at the top of the toggle assemblies.Important • Print quality depends on the labels and ribbon used as well as the toggle pressure. Make sure your labels and ribbon are right for your application. • Direct thermal labels do not need ribbon.• Thermal transfer labels need thermal transfer ribbon.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.
38 R110/R170XiIIIPlus User GuidePrinter OperationAdjust the Printhead4. Some media types require higher pressure to print well. For these media types, increase or decrease pressure using the adjusting nuts until the left and right edges of the printed area are equally dark. 5. Increase the darkness level using the front panel controls until the printing is clear.6. Tighten the locking nuts.1Locking nuts2Adjusting nuts21
R110/R170XiIIIPlus User Guide 39CHAPTER 4Print ModesThis chapter describes the available print modes.ContentsSelect a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Peel-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Cutter Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Rewind Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45Rewind Mode with Cutter Option. . . . . . . . . . . . . . . . . . . . . . 48Remove Backing from Rewind Spindle . . . . . . . . . . . . . . . . . . . 51
40 R110/R170XiIIIPlus User GuidePrint ModesSelect a Print ModeSelect a Print ModeThe options on your printer may let you set up additional print modes. Use the front panel controls to set up the printer to the print mode that you wish to use.The following are the available print mode selections:•Tear-off• Peel-off•Cutter•Rewind• Applicator (used only if a machine will apply printed labels to something)To select a print mode, complete these steps:1. From the front panel, press SETUP/EXIT.2. Press NEXT/SAVE until the LCD reads PRINT MODE.3. Use the right or left oval to scroll though the choices. Be sure to select a print mode that your hardware supports—some of the selections displayed are for optional printer features.4. To save your selection, press SETUP/EXIT.Tear-Off ModeSee Load the Printer on page 20 to set up labels in Tear-Off Mode.
Print ModesSelect a Print ModeR110/R170XiIIIPlus User Guide 41Peel-Off Mode Peel-Off Mode advances one label at a time. The printer does not print another label until the first label is removed. The TAKE LABEL light flashes until the label is removed. The backing is wound on the rewind spindle, but the rewind plate is not used.This illustration shows the printer loaded with labels in Peel-Off Mode.1Printhead lever2Media guide3Media supply guide4Media5Guide plate6Spindle hook7Rewind spindle8 Label backing9 Tear-off bar10 Printed label12347 6 58910
42 R110/R170XiIIIPlus User GuidePrint ModesSelect a Print ModeTo set up the printer in Peel-Off Mode, complete these steps:1. Remove the rewind plate (if installed) from the front of the printer. Store it on the two mounting screws on the inside of the front panel.2. From the front panel, select Peel-Off Mode.3. Open the printhead.4. Slide the media guide and media supply guide as far from the printer frame as possible. 5. Flip down the media supply guide.6. Put the roll of media on the media hanger.7. Push the label core toward the printer frame. The labels must be aligned with the label core. 8. Feed the media under the media guide roller and under the printhead.9. Adjust the media supply guide so it is just touching the edge of the media.10. When loading labels, allow approximately 36 in. (915 mm) of labels to extend past the tear-off/peel-off bar. Remove all labels from this portion to create a leader.11. Remove the hook from the rewind spindle. If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate.12. Wind the label backing around either the 3 in. (76 mm) core or the rewind spindle and reinstall the hook.13. Flip up the media supply guide. Slide in the media guide and media supply guide so they just touch, the edge of the labels. The labels should lie flat.14. Before closing the printhead, make sure that:• The labels are positioned against the inside guides.• The labels are taut and parallel with the pathway when wound onto the rewind spindle or core.15. Close the printhead.The backing winds on the rewind spindle or core.
Print ModesSelect a Print ModeR110/R170XiIIIPlus User Guide 43Cutter ModeA cutter is a rotating knife with a self-sharpening blade that is attached to the front of the printer. The cutter is used to cut individual labels as they are printed. See www.zebra.com for more information about the cutter option.This illustration shows the printer loaded with labels in Cutter Mode.To set up the printer in Cutter Mode, complete these steps: 1. Turn the printer On (I).2. From the front panel, select Cutter Mode.3. Open the printhead.4. Slide the media guide and media supply guide as far from the printer frame as possible.5. Flip down the media supply guide.6. Put the roll of media on the media hanger.7. Push the label core toward the printer frame. The labels must be aligned with the label core. 8. Feed the media under the media guide roller and under the printhead.9. Feed the labels through the cutter mechanism.10. Flip up the media supply guide. 1Printhead lever2Media guide3Media supply guide4Media5CutterCaution • The cutter blade is sharp. Do not rub or touch the blade with your fingers.12 3 45
44 R110/R170XiIIIPlus User GuidePrint ModesSelect a Print Mode11. Slide in the media guide and media supply guide so they just touch, but do not restrict, the edge of the roll.12. Before closing the printhead, make sure that:• The labels are positioned against the inside guides.• The labels are taut and parallel with the pathway when wound onto the rewind spindle or core.13. Close the printhead.
Print ModesSelect a Print ModeR110/R170XiIIIPlus User Guide 45Rewind ModeRewind Mode allows the media to be wound on a core after printing.The following illustration shows the printer loaded with labels in Rewind Mode.1Printhead lever2Media guide3Media supply guide4Labels5Guide plate6Spindle hook7Rewind spindle8 Rewind plate9 Printed labels12 3 47 6 589
46 R110/R170XiIIIPlus User GuidePrint ModesSelect a Print ModeTo install the rewind plate, complete these steps: 1. Remove the rewind plate from its storage location inside the printer.2. Position the rewind plate so that the lip on the attached hook plate points down.3. Insert the hook plate lip 1/2 in. (13 mm) into the lower slot in the side plate.4. Align the upper end of the rewind plate with the matching slot in the side plate. 5. Slide in the rewind plate until it stops against the printer’s main frame.This illustration shows the rewind plate and where it hooks to the printer.1Slots2Rewind plate3Lip4Adjustable hook plate2314
Print ModesSelect a Print ModeR110/R170XiIIIPlus User Guide 47To set up the printer in Rewind Mode, complete these steps: 1. If you have not already done so, install the rewind plate.2. From the front panel, select Rewind Mode.3. Open the printhead.4. Slide the media guide and media supply guide as far from the printer frame as possible. Flip down the media supply guide.5. Put the roll of media on the media hanger.6. Push the label core toward the printer frame. The labels must be aligned with the label core. 7. Feed the media under the media guide roller and under the printhead.8. Adjust the media supply guide so it is just touching the edge of the media.9. When loading labels, allow approximately 36 in. (915 mm) of labels to extend past the printhead. Remove all labels from this portion to create a leader.10. Remove the hook from the rewind spindle. If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate.11. Wind the label backing around either the 3 in. (76 mm) core or the rewind spindle. Reinstall the hook.12. Flip up the media supply guide. Slide in the media guide and media supply guide so they just touch the edge of the labels. The labels should lie flat.13. Before closing the printhead, make sure that:• The labels are positioned against the inside guides.• The labels are taut and parallel to the pathway when wound onto the rewind spindle or core.14. Close the printhead. The labels wind on the rewind spindle or core.
48 R110/R170XiIIIPlus User GuidePrint ModesSelect a Print ModeRewind Mode with Cutter OptionPrinters with the cutter option can use the Rewind Mode to print and save a roll of labels. See www.zebra.com for more information about the cutter option.This illustration shows the printer loaded with labels in Rewind Mode with the cutter option.Note • Rewind Mode cannot be used with the cutter option on R110XiIIIPlus printers.1Printhead lever2Media guide3Media supply guide4Labels5Rewind spindle6Guide plate7Spindle hook8Rewind plate9Printed label10 Cutter 12347 6 58910
Print ModesSelect a Print ModeR110/R170XiIIIPlus User Guide 49To set up the Rewind Mode for printers with the cutter option, complete these steps: 1. Turn the printer On (I).The printer feeds out and cuts one label.2. From the front panel, select Rewind Mode.3. Remove the rewind plate from its storage location in front of the print mechanism inside the media compartment.4. Invert the rewind plate so that the lip on the attached hook plate points down.5. Insert the hook plate lip 1/2 in. (13 mm) into the lower opening in the side plate. Slide in the rewind plate until it stops against the printer’s main frame.6. Insert the two small tabs on the rewind plate into the corresponding slots in the cutter support bracket. (The rewind plate should spring into the proper position.)7. Open the printhead.8. Slide the media guide and media supply guide as far from the printer frame as possible.9. Flip down the media supply guide.10. Put the roll of media on the media hanger.11. Push the label core toward the printer frame. The labels must be aligned with the label core. 12. Feed the media under the media guide roller and under the printhead.13. Feed the labels through the cutter mechanism.14. When loading labels, allow approximately 36 in. (915 mm) of labels to extend past the printhead. Remove all labels from this portion to create a leader.15. Adjust the media supply guide so it is just touching the edge of the media.16. Remove the hook from the rewind spindle. 17. If you are using a core, slide it onto the rewind spindle until it is flush against the guide plate.18. Wind the label backing around either the 3 in. (76 mm) core or the rewind spindle.19. Reinstall the hook.20. Flip up the media supply guide. 21. Slide in the media guide and media supply guide so they just touch, but do not restrict, the edge of the roll.22. Before closing the printhead, make sure that:• The labels are positioned against the inside guides.Caution • The cutter blade is sharp. Do not rub or touch the blade with your fingers.
50 R110/R170XiIIIPlus User GuidePrint ModesSelect a Print Mode• The labels are taut and parallel with the pathway when wound onto the rewind spindle or core.23. Close the printhead.The labels wind on the rewind spindle or core.
Print ModesRemove Backing from Rewind SpindleR110/R170XiIIIPlus User Guide 51Remove Backing from Rewind SpindleRewind Mode and Peel-Off Mode use the rewind spindle. The label backing must be removed every time you change labels for the printer to work correctly.To remove label backing from the rewind spindle, complete these steps:1. Have the labels run out?•Ye s — continue with the next step.•No — unwind approximately 36 in. (915 mm) of backing from the rewind spindle. Cut or tear it off at the spindle.2. Pull out the spindle hook.3. Slide the backing off of the rewind spindle and discard.4. Replace the spindle hook.Important • It is not necessary to turn off the power to remove backing from the rewind spindle. If power is turned off, all label formats and images, as well as any temporarily saved parameter settings stored in the printer’s internal memory, are lost. When power is turned back on, these items must be reloaded.
52 R110/R170XiIIIPlus User GuidePrint ModesRemove Backing from Rewind Spindle
R110/R170XiIIIPlus User Guide 53CHAPTER 5ConfigurationThis appendix describes the function of the front panel.ContentsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Exit Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Password-Protected Parameters . . . . . . . . . . . . . . . . . . . . . . . 56Default Password Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Disable the Password Protection Feature . . . . . . . . . . . . . . . 56Configuration and Calibration LCD Displays . . . . . . . . . . . . . . . 57ZebraNet PrintServer II LCD Displays. . . . . . . . . . . . . . . . . . 76
54 R110/R170XiIIIPlus User GuideConfigurationOverviewOverviewAfter you have installed the labels and ribbon and printed a configuration label, you can change the printer’s settings using the front panel controls. For an overview of the front panel, including descriptions of the buttons and lights, see Front Panel on page 3. If you need to restore the printer to its factory default settings, see FEED and PAUSE Self Test on page 135.Many printer settings may be controlled by your printer’s driver or label preparation software. Please refer to the driver or software documentation for more information.Enter Setup ModeTo enter Setup Mode, complete these steps:1. Press SETUP/EXIT to enter Setup Mode. 2. Press either NEXT/SAVE or PREVIOUS to scroll to the parameter that you wish to set.Exit Setup ModeTo leave Setup Mode, complete these steps:1. Press SETUP/EXIT. The LCD displays SAVE CHANGES. 2. Press the left or right oval to display the save choices. The choices are described in the following table..Note • Printers that are operating on an IP network can be quickly configured with the ZebraLink™ WebView (ZebraNet®PrintServer II required). For information, see the ZebraNet Networking: PrintServer II Installation and User Guide.LCD Display DescriptionPERMANENT Permanently saves the changes. Values are stored in the printer even when power is turned off.TEMPORARY Saves the changes until you change them again or until power is turned off.CANCEL Cancels all changes from the time you pressed SETUP/EXIT except the darkness and tear-off settings (if they were changed).
ConfigurationOverviewR110/R170XiIIIPlus User Guide 553. Press NEXT/SAVE to select the displayed choice.When the configuration and calibration sequence is done, PRINTER READY displays.LOAD DEFAULTS Loads the factory defaults. To see the factory default values, see Configuration and Calibration LCD Displays on page 57.Note • Loading factory defaults causes the printer to auto-calibrate. LOAD LAST SAVE Loads values from the last permanent save.LCD Display Description
56 R110/R170XiIIIPlus User GuideConfigurationPassword-Protected ParametersPassword-Protected ParametersCertain parameters are password-protected by factory default, including the communication parameters.The first time that you attempt to change a password-protected parameter, the printer displays ENTER PASSWORD. Before you can change the parameter, you must enter the four-digit password. After you have entered the password correctly, you do not have to enter it again unless you leave Setup Mode by pressing SETUP/EXIT or by turning the printer Off (O).To Enter a Password for a Password-Protected Parameter, complete these steps:1. At the password prompt, use the left oval to change the selected digit position.2. When you have selected the digit that you wish to change, use the right oval to increase the selected digit value. Repeat these two steps for each digit of the password.3. After entering the password, press NEXT/SAVE.The parameter you selected to change is displayed. If the password was entered correctly, you can change the value.Default Password ValueThe default password value is 1234. The password can be changed using the ^KP (Define Password) ZPL II instruction or through ZebraLink™ WebView (ZebraNet®PrintServer II required).Disable the Password Protection FeatureYou can disable the password protection feature so that it no longer prompts you for a password by setting the password to 0000 via the ^KPØ ZPL/ZPL II command. To reenable the password-protection feature, send the ZPL/ZPL II command ^KPx, where x can be any number from 1 to 9999.Note • If the parameters are set incorrectly, the printer may function unpredictably.
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 57Configuration and Calibration LCD DisplaysUse the LCD display on the front panel to adjust printer settings. Table 1 lists parameters in the order in which they are displayed when you press NEXT/SAVE after entering setup mode. Table 2 on page 76 lists parameters that are specific to ZebraNet® PrintServer II. Throughout this process, press NEXT/SAVE to continue to the next parameter, or press PREVIOUS to return to the previous parameter in the cycle.Table 1• Front Panel LCD Messages (Page 1 of 19)LCD DescriptionPRINTER READY This message displays after the Power-On Self Test (POST) is complete.DARKNESS Adjusting Print DarknessDarkness settings depend on a variety of factors, including ribbon type, labels, and the condition of the printhead. You may adjust the darkness for consistent high-quality printing.If printing is too light, or if there are voids in printed areas, you should increase the darkness. If printing is too dark, or if there is spreading or bleeding of printed areas, you should decrease the darkness. Darkness settings also may be changed by the driver or software settings.The FEED Self Test described in the FEED Self Test on page 134 can also be used to determine the best darkness setting. Because the darkness setting takes effect immediately, you can see the results on labels that are currently printing.Caution • Set the darkness to the lowest setting that provides good print quality. If the darkness is set too high, the ink may smear, or the ribbon may burn through.• Press the right oval to increase darkness. • Press the left oval to decrease darkness.Default: +4Range: 0 to +30.0PRINT SPEED Adjusting Print SpeedSlower print speeds typically yield better print quality. Print speed changes take effect upon exiting the menu mode.• Press the right oval to increase print speed. • Press the left oval to decrease print speed.Default: 2 ipsRange: 2 ips to +12 ips (depends on specific printer)
58 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysTEAR OFF Adjusting the Tear-Off PositionThis parameter establishes the position of the labels over the tear-off/peel-off bar after printing. Each press of an oval adjusts the tear-off position by four dot rows.• Press the right oval to increase value. • Press the left oval to decrease value.Default: +0Range: –120 to +120PRINT MODE Selecting Print ModePrint mode settings tell the printer the method of label delivery that you wish to use. Be sure to select a print mode that your hardware configuration supports because some of the selections displayed are for optional printer features.• Press either oval to display choices.Default: Tear-offSelections: Tear-off, peel-off, cutter, rewind, applicatorMEDIA TYPE Setting Media TypeThis parameter tells the printer the type of media that you are using. Selecting continuous media requires that you include a label length instruction in your label format (^LLxxxx if you are using ZPL or ZPL II).When non-continuous media is selected, the printer feeds media to calculate label length (the distance between two recognized registration points of the inter-label gap, webbing, or alignment notch or hole).• Press either oval to display choices.Default: ContinuousSelections: Continuous, non-continuousSENSOR TYPE Setting the Sensor TypeThis parameter tells the printer whether you are using media with a web (gap/space between labels, notch, or hole) to indicate the separations between labels or if you are using media with a black mark printed on the back. If your media does not have black marks for registration on the back, leave your printer at the default (web).• Press either oval to display other choices.Default: WebSelections: Web, markTable 1• Front Panel LCD Messages (Page 2 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 59PRINT METHOD Selecting Print MethodThe print method parameter tells the printer the method of printing that you wish to use: direct thermal (no ribbon) or thermal transfer (using thermal transfer media and ribbon). • Press either oval to display choices.Default: Thermal transferSelections: Thermal transfer, direct thermalNote • Selecting direct thermal when using thermal transfer media and ribbon creates a printer error condition, but printing continues.PRINT WIDTH Setting Print WidthPrint width determines the printable area across the width of the label.To change value shown:1. Press the left oval to move the cursor.2. Press the right oval to increase the value of the digit.Note • The printer does not accept any value larger than the maximum print width listed in General Specifications on page 141.To change the unit of measurement:1. Press the left oval until the unit of measurement is active.2. Press the right oval to toggle to a different unit of measure (mm, inches, or dots).Default Range: The default and range of acceptable values vary depending on what printer you have. See General Specifications on page 141 for further information about the ranges available for your model.MAXIMUM LENGTH Setting Maximum LengthMaximum length is used in conjunction with the calibration procedure. The value of this setting is the maximum label length that is used during the media portion of the calibration process. Only a few labels are required to set media sensors. Always set the value that is at least 1 in. (25.4 mm) longer than the longest label to be used on the printer.• To increase the value, press the right oval.• To decrease the value, press the left oval. Default Range: The default and range of acceptable values vary depending on your printer’s configuration. Values are adjustable in 1 in. (25.4 mm) increments.Table 1• Front Panel LCD Messages (Page 3 of 19)LCD Description
60 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysEARLY WARNING Setting Early WarningWhen this parameter is enabled, the printer provides warnings when labels or ribbons are running low or when the printhead needs to be cleaned.Note • Labels per roll and ribbon length need to be updated when beginning use of the Early Warning System. Also, the printer does not make any adjustments when power is turned off and on.• Press the right or left oval to display other choices.Default: Media disabled, ribbon disabled, maintenance disabledSelections: Media disabled, media enabled, ribbon disabled, ribbon enabled, maintenance disabled, maintenance enabledTo change the Early Warning settings,1. When the LCD displays EARLY WARNING, press the right or left oval until the desired setting is listed on the LCD. (If you are prompted for a password, enter your password using the instructions in Password-Protected Parameters on page 56.)2. Press NEXT/SAVE to access the next early warning option.3. Repeat this process to set the early warning for ribbon or maintenance (printhead cleaning).When the printer detects that less than 15% of the labels or ribbon remain, WARNING MEDIA LOW or WARNING RIBBON LOW appears on the LCD. If the alert function has been enabled, an alert is also sent. When the printhead is opened then closed after a media or ribbon warning has been received, the LCD prompts with MEDIA REPLACED? or RIBBON REPLACED?. Press the right oval to select YES to clear the warning and reset the label counter. Note • When setting the early warning for maintenance, an additional setting appears after the media setting that prompts the LCD to ask HEAD CLEAN?. 1. Press the right oval to select YES. 2. Press SETUP/EXIT to exit setup mode.3. Press NEXT/SAVE to save changes.Table 1• Front Panel LCD Messages (Page 4 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 61LABELS PER ROLLSetting Labels Per RollThis parameter needs to be updated when setting the Early Warning System so the printer can provide early warnings when labels are running low.• Press the right or left oval to display other choices.Default: 900 labelsRange: 100 labels to 9999 labelsRIBBON LENGTH Setting Ribbon LengthThis parameter must be updated when setting the Early Warning System so the printer can provide early warnings when ribbon is running low.• Press the right or left oval to display other choices.Default: 450 m Range: 100 m to 450 mLIST FONTS List Fonts• Press the right oval to print a label that lists the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM, Flash memory, font EPROMs, or font cards.LIST BAR CODES List Bar Codes• Press the right oval to print a label that lists the available bar codes in the printer.LIST IMAGES List Images• Press the right oval to print a label that lists the available images stored in the printer’s RAM, Flash memory, optional EPROM, or optional memory card.LIST FORMATS List Formats• Press the right oval to print a label that lists the available formats stored in the printer’s RAM, Flash memory, optional EPROM, or optional memory card.LIST SETUP List Setup• Press the right oval to print a label that lists the current printer configuration. (Same as CANCEL Self Test as shown in CANCEL Self Test on page 132.)LIST ALL List All• Press the right oval to print a label that lists the available fonts, bar codes, images, formats, and the current printer configuration.Table 1• Front Panel LCD Messages (Page 5 of 19)LCD Description
62 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysINITIALIZE CARDA BInitialize Memory CardCaution • Perform this operation only when it is necessary to erase all previously stored information from the memory card. 1. When the LCD displays INITIALIZE CARD, press the left oval to select the A memory (internal CompactFlash) or the right oval to select B memory (PCMCIA card). (If you are prompted for a password, enter your password using the instructions in Password-Protected Parameters on page 56.)The front panel LCD asks ARE YOU SURE?.2. Do you wish to continue?• Press the left oval to select NO to cancel the request and return to INITIALIZE CARD prompt.• Press the right oval to select YES and begin initialization.FORMATTING CARD displays. When formatting is complete, INITIALIZE CARD displays.Note • Depending on the amount of memory in the memory card, initialization may take up to three minutes to complete.INIT FLASH MEM Initialize Flash MemoryCaution • Perform this operation only when it is necessary to erase all previously stored information from Flash memory. 1. When the LCD displays INITIALIZE CARD, press the right oval to select YES. (If you are prompted for a password, enter your password using the instructions in Password-Protected Parameters on page 56.)The LCD asks INITIALIZE FLASH. 2. Press the right oval YES.The LCD asks ARE YOU SURE?.3. Do you wish to continue?• Press the left oval to select NO to cancel the request and return to the INIT FLASH MEM prompt.• Press the right oval to select YES and begin initialization.When formatting is complete, INIT FLASH MEM displays.Table 1• Front Panel LCD Messages (Page 6 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 63SENSOR PROFILE Sensor ProfileThe media sensor profile may be used to troubleshoot registration problems that may be caused when the media sensor detects preprinted areas on the media or experiences difficulty in determining web location.• Press the right oval to start this standard calibration procedure and print a media sensor profile.See the media sensor profile below. If the sensitivity of the media and/or ribbon sensors must be adjusted, use Calibrate Media and Ribbon Sensors on page 64 to adjust the media and ribbon sensor sensitivity.Media Sensor ProfileTable 1• Front Panel LCD Messages (Page 7 of 19)LCD Description
64 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysMEDIA AND RIBBON CALIBRATECalibrate Media and Ribbon SensorsUse this procedure to adjust sensitivity of media and ribbon sensors.Important • This procedure must be followed exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press the left oval at any step in this procedure to cancel the procedure.1. Press the right oval to start the calibration procedure. The LOAD BACKING prompt displays.2. Open the printhead.3. Remove approximately 8 in. (203 mm) of labels from the backing, and pull the media into the printer so that only the backing is between the media sensors.4. Leave the printhead open.5. Press the right oval to continue.The REMOVE RIBBON prompt displays.6. Remove the ribbon.7. Close the printhead.8. Press the right oval to continue.The message CALIBRATING PLEASE WAIT displays.The printer adjusts the scale (gain) of the signals that it receives from the media and ribbon sensors. On the sensor profile, this essentially corresponds to moving the peak of the graph up or down to optimize the readings for your application.When calibration is complete, RELOAD ALL displays.9. Open the printhead and pull the media forward until a label is positioned under the media sensor.10. Reload the ribbon.11. Close the printhead.12. Press the right oval to continue.The printer does a calibration equivalent to pressing CALIBRATE; during this process, the printer determines the label length. To see the new readings on the new scale, print a sensor profile.PARALLEL COMM Setting Parallel CommunicationsSelect the communications port that matches the one being used by the host computer.• Press the right or left oval to display other choices.Default: BidirectionalSelections: Bidirectional, unidirectional, or Twinax/coaxTable 1• Front Panel LCD Messages (Page 8 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 65SERIAL COMM Setting Serial CommunicationsSelect the communications port that matches the one being used by the host computer.• Press the right or left oval to display other choices.Default: RS-232Selections: RS-232, RS-422/485, RS-485 multidropBAUD Setting BaudThe baud setting of the printer must match the baud setting of the host computer for accurate communications to take place. Select the value that matches the one being used by the host computer.• Press the right or left oval to display other choices.Default: 9600Selections: 110, 300, 600, 1200, 2400, 4800, 9600, 14400, 19200, 28800, 38400, 57600, 115200DATA BITS Setting Data BitsThe data bits of the printer must match the data bits of the host computer for accurate communications to take place. Set the data bits to match the setting being used by the host computer.Note • Code Page 850 requires the data bits to be set to 8 bits.• Press the right or left oval to display other choices.Default: 8 bitsSelections: 7bits, 8bitsPARITY Setting ParityThe parity of the printer must match the parity of the host computer for accurate communications to take place. Select the parity that matches the one being used by the host computer.• Press the right or left oval to display other choices. Default: NoneSelections: None, Even, OddTable 1• Front Panel LCD Messages (Page 9 of 19)LCD Description
66 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysHOST HANDSHAKESetting Host HandshakeThe handshake protocol of the printer must match the handshake protocol of the host computer for proper communications to take place. Select the handshake protocol that matches the one being used by the host computer.• Press the right or left oval to display other choices.Default: XON/XOFF Selections: XON/XOFF, RTS/CTS, DTR/DSRPROTOCOL Setting ProtocolProtocol is a type of error checking system. Depending on the selection, an indicator may be sent from the printer to the host computer signifying that data has been received. Select the protocol that is requested by the host computer. Further details on protocol can be found in the ZPL II Programming Guide.• Press the right or left oval to display other choices. Default: NoneSelections: None, Zebra, ACK/NACKNote • Zebra is the same as ACK/NACK, except that Zebra response messages are sequenced. If Zebra is selected, the printer must use DTR/DSR host handshake protocol.NETWORK ID Setting Network IDNetwork ID is used to assign a unique number to a printer used in an RS-422/RS-485 network. This gives the host computer the means to address a specific printer. If the printer is used in an RS-422/RS-485 network, you must select a network ID number. This does not affect TCP/IP or IPX networks.1. Press the left oval to move to the next digit position.2. Press the right oval to increase the value of the digit.Default: 000Range: 000 to 999Table 1• Front Panel LCD Messages (Page 10 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 67COMMUNICA-TIONS Setting Communications ModeThe communication diagnostics mode is a troubleshooting tool for checking the interconnection between the printer and the host computer. When DIAGNOSTICS is selected, all data sent from the host computer to the printer is printed as straight ASCII characters, with the hex value below the ASCII text. The printer prints all characters received, including control codes, like CR (carriage return). A sample printout is shown in Communications Diagnostics Test on page 135. Notes on diagnostic printouts are:• FE indicates a framing error.• OE indicates an overrun error.• PE indicates a parity error.• NE indicates noise.1. Press the right or left oval to toggle between the choices.2. For any errors, check that your communication parameters are correct. 3. Set the print width equal to or less than the label width used for the test. See Label Specifications on page 146 for more information.Default: Normal modeSelections: Normal mode, diagnosticsCONTROL PREFIX Control Prefix CharacterThe printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction.Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly.1. Press the left oval to move to the next digit position.2. Press the right oval to increase the value of the digit.Default: 7E (tilde—displayed as a black square)Range: 00 to FFTable 1• Front Panel LCD Messages (Page 11 of 19)LCD Description
68 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysFORMAT PREFIX Format Prefix CharacterThe format prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. The printer looks for this 2-digit hex character to indicate the start of a ZPL/ZPL II format instruction. See the ZPL II Programming Guide Volume I for more information.Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly.1. Press the left oval to move to the next digit position.2. Press the right oval to increase the value of the digit.Default: 5E (caret)Range: 00 to FFDELIMITER CHAR Delimiter CharacterThe delimiter character is a 2-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. See the ZPL II Programming Guide Volume I for more information.Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly.1. Press the left oval to move to the next digit position.2. Press the right oval to increase the value of the digit.Default: 2C (comma)Range: 00 to FFZPL MODE Selecting ZPL ModeThe printer remains in the selected mode until it is changed by this front panel instruction or by using a ZPL/ZPL II command. The printer accepts label formats written in either ZPL or ZPL II. This eliminates the need to rewrite any ZPL formats you already have. See the ZPL II Programming Guide for more information on the differences between ZPL and ZPL II.• Press the right or left oval to display other choices.Default: ZPL IISelections: ZPL II, ZPLTable 1• Front Panel LCD Messages (Page 12 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 69MEDIA POWER UP Media Power UpThis parameter sets the action of the labels when the printer is turned on.• Press the right or left oval to display the choices. Default: CalibrationSelections: Feed, Calibration, Length, and No Motion• Feed—feeds the labels to the first registration point.• Calibration—determines the length of the label.• Length—used in continuous mode to feed the last stored label length.• No Motion—the media does not move. You must press FEED to cause the printer to resynch to the start of the next label.HEAD CLOSE Head CloseThis parameter sets the action of the labels when the printhead is closed.• Press the right or left oval to display the choices. Default: CalibrationSelections: Feed, Calibration, Length, and No Motion• Feed—feeds the labels to the first registration point.• Calibration—determines the length of the label.• Length—used in continuous mode to feed the last stored label length.• No Motion—the media does not move. You must press FEED to cause the printer to resynch to the start of the next label.Table 1• Front Panel LCD Messages (Page 13 of 19)LCD Description
70 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysBACKFEED Backfeed SequenceThis parameter establishes when and how much label backfeed occurs after a label is removed or cut in Peel-Off, Cutter, and Applicator Modes. It has no effect in Rewind or Tear-Off Modes. This parameter setting can be superseded by the ~JS instruction when received as part of a label format (see the ZPL II Programming Guide).Note • The difference between the value entered and 100% establishes how much backfeed occurs before the next label prints. For example, a value of 40 means that 40% of the backfeed takes place after the label is removed or cut. The remaining 60% takes place before the next label prints. A value of BEFORE means that all backfeed takes place before the next label prints.• Press the right or left oval to display other choices.Default: Default (90%)Selections: Default, after, before, 10%, 20%, 30%, 40%, 50%,60%, 70%, 80%, offLABEL TOP Adjusting Label Top PositionThe label top position adjusts the print position vertically on the label. Positive numbers adjust the label top position further down the label (away from the printhead), negative numbers adjust the position up the label (toward the printhead).The displayed value represents dots.• To increase the value, press the right oval.• To decrease the value, press the left oval. Default: +0Range: –120 to +120 dot rowsLEFT POSITION Adjusting Left PositionThis parameter establishes how far from the left edge of a label the format begins to print by adjusting horizontal positioning on the label. Positive numbers adjust the printing to the left by the number of dots selected, negative numbers shift printing to the right.The displayed value represents dots. 1. Press the left oval to move the cursor.2. Press the right oval to change between + and to increase the value of the digit.3. For a negative value, enter the value before changing to the minus sign.Default: 0000Range: –9999 to +9999Table 1• Front Panel LCD Messages (Page 14 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 71HEAD TEST COUNTSetting the Head Test CountThe printer periodically performs a test of the printhead functionality, called a printhead test or head test. This parameter establishes how many labels are printed between these internal tests.1. Press the left oval to move to the next digit position.2. Press the right oval to increase the value of the digit.Default: 0000 (disables the test)Range: 0000 to 9999HEAD RESISTOR Setting the Head Resistor ValueCaution • This parameter should be changed only by qualified service personnel. Do not set the value higher than that shown on the printhead. Setting a higher value may damage the printhead.This value has been preset at the factory to match the resistance value of the printhead. It does not need to be changed unless the printhead or the main logic board is replaced.1. Look on the printhead for the label that shows the resistance value (Ωvalue).2. Press the left oval to move to the next digit position.3. Press the right oval to increase the value of the digit.Initial Value: Factory-set to match the printhead shipped with your printer.Default Value: 0500Range: 0500 to 2500Table 1• Front Panel LCD Messages (Page 15 of 19)LCD Description
72 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysVERIFIER PORT Setting the Verifier PortThe auxiliary port is used to determine how the printer reacts to the online verifier. The three operating conditions for this port are:• OFF: The verifier port is off.• VER-RPRNT ERR: Label reprinted if verifier detects an error. If a bar code is near the upper edge of the label, the label is fed out far enough to be verified and then backfed to allow the next label to print and be verified.• VER-THRUPUT: Allows greatest throughput but may not indicate a verifica-tion error immediately upon detection. May print from one to three labels before an error is recognized and printing stops.• Press the right or left oval to display other choices.Default: OffSelections: Off, VER-RPRNT, VER-THRUPUTFor more information on the operation of the optional verifier, see the documentation provided with that option.APPLICATOR PORTSetting the Applicator PortDetermines the action of the verifier port.Note • Set this value as suggested by the applicator manufacturer.• Off: The applicator port is off.• Mode 1: Asserts the ~END_PRINT signal low while the printer is moving the label forward.• Mode 2: Asserts the ~END_PRINT signal high while the printer is moving the label forward.• Mode 3: Asserts the ~END_PRINT signal low for 20 milliseconds when a label has been completed and positioned. Not asserted during continuous printing modes.• Mode 4: Asserts the ~END_PRINT signal high for 20 milliseconds when a label has been completed and positioned. Not asserted during continuous print-ing modes.• Press the right or left oval to display other choices.Default: OffSelections: Off, mode 1, mode 2, mode 3, mode 4Table 1• Front Panel LCD Messages (Page 16 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 73START PRINT SIG Start Print SignalThis parameter determines how the printer reacts to the Start Print Signal input on pin 3 of the applicator interface connector at the rear of the printer. • In Pulse Mode, labels print when the signal transitions from HIGH to LOW. • In Level Mode, labels print as long as the signal is asserted LOW.Caution • Start Print Signal is set by the applicator manufacturer and should not be changed unless the factory defaults have been reloaded. The printer must be returned to its designated setting for it to work properly.• Press the right or left oval to display other choices.Default: Pulse ModeSelections: Pulse Mode, Level ModeRESYNCH MODE Resynch ModeThis parameter determines how the printer reacts if the label synchronization is lost and the label top is not where expected.• Feed Mode—If the label top is not where expected, the printer feeds a blank label to find the label top position.• Error Mode—If the label top is not where expected, the printer stops, enters Pause Mode, displays the message Error Condition Feed Label, flashes the ERROR light, and asserts the Service Required signal (pin 10 on the Applicator Interface Connector).To resynch the media to the top of the label in Error Mode, press PAUSE to exit Pause Mode. The ERROR light stops flashing, and the Service Required signal is deactivated. The action of the printer is determined by the Head Close configuration selection (see Head Close on page 69).• Press the right or left oval to toggle between choices.Default: Feed ModeSelections: Feed Mode, Error ModeTable 1• Front Panel LCD Messages (Page 17 of 19)LCD Description
74 R110/R170XiIIIPlus User GuideConfigurationConfiguration and Calibration LCD DisplaysWEB S. These parameters are automatically set during the calibration procedure. They should be changed only by a qualified service technician. See the Maintenance Manual for more information on these parameters.• Press NEXT/SAVE to scroll through these parameters.MEDIA S.RIBBON S.MARK S.TAKE LABELMARK MED S.MEDIA LEDRIBBON LEDMARK LEDLCD ADJUST LCD AdjustmentThis parameter allows you to adjust the contrast of your LCD if it is difficult to read.1. Press the left oval to move the cursor.2. Press the right oval to toggle +/- or to increase the value of the digit.Range: 00 to 19FORMAT CONVERTFormat ConvertSelects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale.Note • Not applicable on all printers.• Press the right or left oval to display other choices.Default: NoneSelections: None, 150 → 300, 150 → 600, 200 → 600, 300 → 600Table 1• Front Panel LCD Messages (Page 18 of 19)LCD Description
ConfigurationConfiguration and Calibration LCD DisplaysR110/R170XiIIIPlus User Guide 75IDLE DISPLAY Idle DisplayThis parameter selects the LCD options for the real-time clock.Note • If the default value is not selected, pressing either oval briefly displays the firmware version of the printer.• Press the right or left oval to display other choices.Default: Firmware versionSelections: mm/dd/yy (24 hour), mm/dd/yy (12 hour), dd/mm/yy (24 hour), dd/mm/yy (12 hour)RTC DATE RTC (Real-time clock) DateThis parameter allows you to set the date following the convention selected in IDLE DISPLAY.1. Press the left oval to move to the next digit position. 2. Press the right oval to increase the value of the digit.RTC TIME RTC (Real-time clock) TimeThis parameter allows you to set the time following the convention selected in IDLE DISPLAY.1. Press the left oval to move to the next digit position. 2. Press the right oval to increase the value of the digit.LANGUAGE Selecting the Display LanguageThis parameter allows you to change the language used on the LCD.• Press the right or left oval to display other choices.Default: EnglishSelections: English, Spanish, French, German, Italian, Norwegian, Portuguese, Swedish, Danish, Spanish 2, Dutch, Finnish, JapaneseTable 1• Front Panel LCD Messages (Page 19 of 19)LCD Description
76 R110/R170XiIIIPlus User GuideConfigurationZebraNet PrintServer II LCD DisplaysZebraNet PrintServer II LCD DisplaysThe following menu options display only if you have a ZebraNet PrintServer II (PSII) installed.Table 2• Front Panel LCD Messages for PSIILCD ExplanationIP RESOLUTION IP ResolutionDepending on the selection, allows either the user (permanent) or the server (dynamic) to select the IP address. For more information, see the PrintServer II™ Installation and User Guide.• Press the right or left oval to display other choices.Default: DynamicSelections: Dynamic, permanentIP PROTOCOLS IP ProtocolsIf Dynamic was chosen in the previous parameter, this selection determines the method(s) by which the PrintServer II receives the IP address from the server. For more information, see the PrintServer II™ Installation and User Guide.• Press the right or left oval to display other choices.Default: AllSelections: All, gleaning only, RARP, BOOTP, DHCP, DHCP/BOOTPIP ADDRESS IP AddressThis parameter allows you to select the IP address if Permanent was chosen in IP RESOLUTION. (If Dynamic was chosen, the user cannot select the address.) For more information, see the PrintServer II™ Installation and User Guide.1. Press the left oval to move to the next digit position.2. Press the right oval to increase the value of the digit.
ConfigurationZebraNet PrintServer II LCD DisplaysR110/R170XiIIIPlus User Guide 77SUBNET MASK Subnet MaskThis parameter selects the part of the IP address that is considered to be part of the local network. It can be reached without going through the default gateway.• Press the right or left oval to display other choices.Default: Permanent (user must set)Selections: Dynamic (user may set, but server can assign), permanentDEFAULT GATEWAYDefault GatewayThis parameter allows you to select the IP address that the network traffic is routed through if the destination address is not part of the local network.1. Press the left oval to move to the next digit position.2. Press the right oval to increase the value of the digit.Table 2• Front Panel LCD Messages for PSIILCD Explanation
78 R110/R170XiIIIPlus User GuideConfigurationZebraNet PrintServer II LCD Displays
R110/R170XiIIIPlus User Guide 79CHAPTER 6RFID GuidelinesThis chapter provides an overview of how RFID works and the ZPL commands used to create RFID labels.ContentsOverview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Transponder Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80ZPL II Commands for RFID. . . . . . . . . . . . . . . . . . . . . . . . . . . . 81Sample of RFID Programming . . . . . . . . . . . . . . . . . . . . . . . . . 91
80 R110/R170XiIIIPlus User GuideRFID GuidelinesOverviewOverviewThe R110 and R170 XiIIIplus “smart” label printer-encoders serve as dynamic tools for both printing and encoding RFID labels, tickets, and tags. The printer encodes information on ultra-thin UHF RFID transponders embedded in “smart” labels. It then immediately verifies proper encoding and prints bar codes, graphics, and/or text on the label’s surface. For more information about RFID media, see RFID “Smart” Labels on page 17.Function of an encoded “smart” label depends on factors such as where the label is placed on an item as well as on the contents of the item (such as metals or liquids). Contact the supplier of your RFID reader for assistance with these types of issues.Transponder PlacementCommunication between the “smart” label and the printer is established when the transponder lines up with the printer’s antenna. The optimal transponder position varies with the transponder size, its configuration, and the type of RFID IC chip used.Print quality may be affected by printing directly over the transponder. In particular, there is an area on each label immediately around the location of the IC chip where the printer may print with low quality. Design your printed label around the location of the chip in the type of approved “smart” label that you select. For the list of approved transponders and related placement specifications, go to http://www.rfid.zebra.com/r4m.htm.Important • It is important to use transponders that have been specifically approved for use in this RFID printer. Failure to do so may result in the inability to read or write to the embedded RFID tags. As new transponders become commercially available, Zebra will evaluate them for compatibility with this printer. For the list of approved transponders, go to http://www.rfid.zebra.com/r4m.htm.
RFID GuidelinesZPL II Commands for RFIDR110/R170XiIIIPlus User Guide 81ZPL II Commands for RFIDPrinting and encoding (writing) of “smart” labels is handled through the use of Zebra Programming Language (ZPL). Each transponder has memory that can be read from through ZPL commands, and most transponders have memory that can be written to. The printer divides the ZPL commands that it receives into two categories: RFID and non-RFID (such as the printing commands for bar codes or human-readable text). RFID commands are executed first.ZPL commands also provide for exception handling, such as setting the number of read/write retries before declaring a transponder defective. For example, if an RFID transponder fails to program correctly or cannot be detected, the printer ejects it and prints the word “void” across the label. This process continues for the number of RFID tags specified by the ^RS command using the same data and format. If the problems persist, after the specified number of tags are ejected, the printer removes the customer format from the print queue and proceeds with the next format (if one exists in the buffer).The following pages provide the ZPL II commands that can be used for RFID applications.Important • If a parameter is designated as not applicable, any value entered for the parameter will be ignored, but the place holder for the field is required.
82 R110/R170XiIIIPlus User GuideRFID GuidelinesZPL II Commands for RFID^WTWrite TagDescription The ^WT command allows you to program the current RFID tag.Format ^WTb,r,m,w,f,vThe following table identifies the parameters for this format.Note • Check the amount of data memory available for the tag that you will be using. If more is sent than the memory can hold, the data will be truncated.Parameters Detailsb = block number* Accepted values: 0 to n, where n is the maximum number of blocks for the tag.Default value: 0r = number of retries Accepted values: 0 to 10Default value: 0m = motion Accepted values: • 0 (Feed label after writing.)• 1 (No Feed after writing. Other ZPL may cause a feed.)Default value: 0w = write protect Accepted values: • 0 (Not write protected.) • 1 (Write protect.)Default value: 0f = data format Accepted values: • 0 (ASCII)• 1 (Hexadecimal)Default value: 0
RFID GuidelinesZPL II Commands for RFIDR110/R170XiIIIPlus User Guide 83v = verify valid data Default value: yAccepted values: • n (Do not verify)• y (Verify valid data [Hex A5A5 in the first two bytes] before writing)*Not applicable for R110/R170XiIIIplusExample • This sample encodes data “RFIDRFID” and will try writing up to five times, if necessary.^XA^WT,5^FDRFIDRFID^FS^XZParameters Details
84 R110/R170XiIIIPlus User GuideRFID GuidelinesZPL II Commands for RFID^RTRead TagDescription The ^RT command tells the printer to read the current RFID tag data. The data can be sent back to the host via the ^HV command.Format ^RT#,b,n,f,r,m,sThe following table identifies the parameters for this format.Parameters Details# = number to be assigned to the fieldAccepted values: 0 to 9999Default value: 0b = starting block number*Accepted values: 0 to n, where n is the maximum number of blocks for the tag.Default value: 0n = number of blocks to read*Accepted values: 1 to n, where n is the maximum number of blocks minus the starting block number. For example, if the tag has 8 blocks (starting with block 0) and you start with block 6, n can be 2. This would give you block 6 and block 7 information.Default value: 1f = format Accepted values: • 0 (ASCII)• 1 (Hexadecimal)Default value: 0r = number of retries Accepted values: 0 to 10Default value: 0m = motion Accepted values: • 0 (Feed label after writing.)• 1 (No Feed after writing. Other ZPL may cause a feed.)Default value: 0
RFID GuidelinesZPL II Commands for RFIDR110/R170XiIIIPlus User Guide 85s = special mode For EPC Class 1 (Alien reader) only. Not applicable for EPC class 0.Default value: 0 (Do not read if mismatched checksum.)Accepted values: 1 (Read even if mismatched checksum.)*Not applicable for R110/R170XiIIIplusExample • This sample reads a tag, prints the data on a label, and sends the string Tag Data:xxxxxxxx back to the host. The data read will go into the ^FN1 location of the format. The printer will retry the command five times, if necessary.^XA^FO20,120^A0N,60^FN1^FS^RT1,,,,5^FS^HV1,,Tag Data:^FS^XZParameters Details
86 R110/R170XiIIIPlus User GuideRFID GuidelinesZPL II Commands for RFID^HVHost VerificationDescription This command is used to return data from specified fields, along with an optional ASCII header, to the host. It can be used with any field that has been assigned a number with the ^RT command.Format ^HV#,n,hThe following table identifies the parameters for this format.Parameters Details# = field number specified with another commandThe value assigned to this parameter should be the same as the one used in the ^RT or ^RI command.Accepted values: 0 to 9999Default value: 0n = number of bytes to be returnedAccepted values: 1 to 256Default value: 64h = header Header (in uppercase ASCII characters) to be returned with the data.Acceptable values: 0 to 3072 charactersDefault value: none
RFID GuidelinesZPL II Commands for RFIDR110/R170XiIIIPlus User Guide 87^RSRFID SetupDescription The ^RS command is used to set up for RFID operation. Specifically, it moves the tag into the effective area for reading or writing or for possible error handling if there is an error.Format ^RSt,p,v,n,eThe following table identifies the parameters for this format.Note • Use care when using this command in combination with ^RT (reading tag data). Problems can occur if the data read from the tag is going to be printed on the label. Any data read from the transponder must be positioned to be printed above the read/write position. Failure to do this will prevent read data from being printed on the label.Parameters Detailst = tag type* Accepted values: • 1 = Auto detect (automatically determine the tag type by querying the tag)• 2 = Tag it (Texas Instruments Tagit tags)• 3 = Icode (Phillips Icode tags)• 4 = Pico tag (Inside Technology’s)• 5 = ISO15693 tag• 6 = ePC tagDefault value: 1p = read/write position of the transponder in the vertical (Y axis) in dot rows from the top of the labelSet to 0 (no movement) if the transponder is already in the effective area without moving the media.Accepted values: 0 to label lengthDefault value: label length minus 8 dot rowsv = length of void printout in vertical (Y axis) dot rowsDefault value: label lengthAccepted values: 0 to label lengthn = number of labels to try in case of read/encode failureDefault value: 3Accepted values: 1 to 10 (number of labels)
88 R110/R170XiIIIPlus User GuideRFID GuidelinesZPL II Commands for RFIDe = error handling Send an error message to the host as an unsolicited message for each failure and set the printer in error mode. Accepted values: • N = No action• P = Place printer in Pause• E = Place printer in ErrorDefault value: NNote • To enable or disable the unsolicited error message, refer to the ^SX and ^SQ commands. The parameter for the RFID error in these commands is V.*Not applicable for R110/R170XiIIIplusParameters Details
RFID GuidelinesZPL II Commands for RFIDR110/R170XiIIIPlus User Guide 89Example 1 • This example sets the printer to move the media to 800 dots from the top of the media [or label length minus 800 from the bottom (leading edge) of the media] and voids the rest of the media in case of an error. The printer will try to print two labels, then will pause the printer if printing and encoding fail.^XA^RS,800,,2,P^FS^XZThe following illustration shows the resulting voided label. Note where the void starts. The media has been moved 800 dot rows from the top of the label (label length minus 800 dot rows from the bottom (leading edge) of a label) to bring the transponder into the effective area to read/write a tag. If the printer fails the operation, the rest of the media is voided.Top of labelStart of RFID operation800 dot rowsBottom of labelLabel length minus 800 dot rows
90 R110/R170XiIIIPlus User GuideRFID GuidelinesZPL II Commands for RFIDExample 2 • This example sets the printer to move the media to 800 dots from the top of the media [or label length - 500 from the bottom (leading edge) of the media] and prints “void” 500 dots in vertical length (Y axis) in case of an error.^XA^RS,800,500,2,P^FS^XZThe following illustration shows the resulting voided label. Note where the void starts. The media has been moved 800 dot rows from the top of the label [label length minus 800 dot rows from the bottom (leading edge) of a label] to bring the transponder into the effective area to read/write a tag. If the printer fails the operation, an area that is 500 dot rows of the media is voided instead of the entire rest of the media.Top of labelStart of RFID operation800 dot rowsBottom of labelLabel length minus 800 dot rows500 dot rows
RFID GuidelinesSample of RFID ProgrammingR110/R170XiIIIPlus User Guide 91Sample of RFID ProgrammingZPL II is Zebra’s label design language. ZPL II lets you create a wide variety of labels from the simple to the very complex, including text, bar codes, and graphics.This section is not intended as an introduction to ZPL II. If you are a new ZPL II user, order the ZPL II Programming Guide (part number 46530L) or go to http://support.zebra.com to download the guide.For your programming, do the following:1. Set up the printer and turn the power On (I).2. Use any word processor or text editor capable of creating ASCII-only files (for example, use Microsoft® Word and save as a .txt file) and type in the label format exactly as shown in the sample label format that follows.3. Save the file in a directory for future use. Use the “.zpl” extension.4. Copy the file to the printer.From the DOS command window, use the “COPY” command to send a file to the Zebra printer. For example, if your file name is format1.zpl then type, COPY FORMAT 1.ZPL XXXX, where XXXX is the port to which your Zebra printer is connected (such as LPT1).5. Compare your results with those shown. If your printout does not look like the one shown, confirm that the file you created is identical to the format shown, then repeat the printing procedure. If nothing prints, refer to •Printer Setup on page 7•Printer Operation on page 19 •Configuration on page 53•Troubleshooting on page 119to make sure that your system is set up correctly.
92 R110/R170XiIIIPlus User GuideRFID GuidelinesSample of RFID ProgrammingLine Number Type This Label Format Resulting Printout1 ^XA ZEBRA5A656272610000002^RS,0^FS3^WT^FDZebra^FS4 ^FO100,100^A0n,60^FN0^FS5 ^FO100,200^A0n,40^FN1^FS6^RT0^FS7 ^RT1,,,1^FS8^XZLine 1 Indicates start of label format.Line 2 Indicates no movement for media.Line 3 Writes the data “Zebra” to the tag.Line 4 Print field number ‘0’ at location 100,100.^FN0 is replaced by what we read on line 6.Line 5 Print field number ‘1’ at location 100,200. ^FN1 is replaced by what we read on line 7.Line 6 Read Tag into field number 0 in ASCII format (default).Line 7 Read Tag into field number 1 in hexadecimal format.Line 8 End of label format.
R110/R170XiIIIPlus User Guide 93CHAPTER 7Data PortsThis chapter describes the standard communication ports on the printer.Standard Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Parallel Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96USB 2.0 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
94 R110/R170XiIIIPlus User GuideData PortsStandard PortsStandard PortsThe different ports available to connect the printer to your computer or network include:• Parallel• Serial RS-232•USBParallel PortWhen communicating via the parallel port, the values selected must be the same as those used by the host equipment connected to the printer. Port selection for status information is determined by the channel sending the request. The parallel port can be set for bidirectional or unidirectional communication. The default setting is bidirectional. A standard 36-pin parallel connector (as shown below) is available on the back of the printer for connection to the data source.
Data PortsStandard PortsR110/R170XiIIIPlus User Guide 95The following table shows the pin configuration and function of a standard computer-to-printer parallel cable.36-Pin ConnectorsDescription1 nStrobe/HostClk2–9 Data Bits 1–810 nACK/PtrClk11 Busy/PtrBusy12 PError/ACKDataReq13 Select/Xflag14 nAutoFd/HostBusy15 Not used16, 17 Ground18 +5 V at 750 mAThe maximum current draw may be limited by option configuration.19–30 Ground31 ninit32 nFault/NDataAvail33, 34 Not used35 +5 V through a 1.8 KΩ Resistor36 NSelectin/1284 active
96 R110/R170XiIIIPlus User GuideData PortsStandard PortsSerial PortTo communicate using the serial data port of the printer, you must choose the number of data and stop bits, parity, and handshaking. Parity applies only to data transmitted by the printer because the parity of received data is ignored.The values selected must be the same as those used by the host equipment connected to the printer. Default settings are 9600 baud, 8 data bits, 1 stop bit, no parity, and XON/XOFF.Connect the serial data cable to the female DB-9 connector (shown below) on the back panel of the printer. Use a DB-9 to DB-25 interface module for all RS-232 connections through a DB-25 cable. An interface module is required for RS-422/RS-485 interface support (see RS-422/RS-485 Interconnections on page 101).Note • For all RS-232 input and output signals, the printer follows the specifications of the Electronics Industries Association (EIA) RS-232 and the Consultative Committee for International Telegraph and Telephone (CCITT) V.24.
Data PortsStandard PortsR110/R170XiIIIPlus User Guide 97Serial Pin ConfigurationThe table below shows the pin configuration and function of the rear panel serial data connector on the printer.Pin No. Name Description1 — Not connected2 RXD Receive data—data input to printer3 TXD Transmit data—data output from printer4 DTR Data terminal ready—output from printer5 SG Signal ground6 DSR Data set ready—input to printer7 RTS Request to send—output from printer8 CTS Clear to send—input to printer9 +5 VDC +5 VDC signal outputNote • This pin is also available as a +5 VDC power source at 750 mA. The maximum current draw may be limited by option configuration. To enable this capability, a jumper on the printer’s main logic board needs to be installed on JP1, pins 2 and 3.
98 R110/R170XiIIIPlus User GuideData PortsStandard PortsRS-232 Interface ConnectionsAdapters are available from Zebra Technologies LLC. • RS-422/RS-485 adapter, Zebra part number 33114M• RS-232 DB-9 to DB-25 adapter, Zebra part number 33109MDirect Connection to a ComputerThe printer is configured as Data Terminal Equipment (DTE).This illustration shows the internal connections of the printer’s RS-232 connector.Note • The cable used to connect the printer to a computer must be a null modem (crossover) cable. To connect the printer to any other DTE devices, use a null modem cable.Note • Pin 9 is also available as a +5 VDC power source at 750 mA. The maximum current draw may be limited by option configuration. To enable this capability, a jumper on the printer’s main logic board needs to be installed on JP1, pins 2 and 3.NOTE: Pin 1 is unused and unterminated.RS-232 Connector (DTE)Rear Panel Female DB-9RXD (receive data) inputTXD (transmit data) outputDTR (data terminal ready) outputSG (signal ground)DSR (data set ready) inputRTS (request to send) outputCTS (clear to send) input+5 VDC signal source23456789R1+5 VDC1K
Data PortsStandard PortsR110/R170XiIIIPlus User Guide 99DB-9 to DB-25 ConnectionsAn interface adapter is required (Zebra part number 33109M) to connect the printer’s DB-9 interface to a DB-25 connector. A generic DB-25 adapter CAN be used, although the +5 VDC signal source would not be passed through the adapter. This illustration shows the connections required for the DB-9 to DB-25 interface.Male DB-9 AdapterConnector(plugs into printer)Female DB-25 AdapterConnector(plugs into cable)NOTE: Pin 1 of DB-9 connector is unused and unterminated.FGTXDRXDRTSDSRSGDTRRXDTXDDTRSGDSRRTSCTS+5 VDCSIGNAL23456789123467920+5 VDCSIGNAL5CTS
100 R110/R170XiIIIPlus User GuideData PortsStandard PortsModem ConnectionWhen the printer is connected via its RS-232 interface to Data Communication Equipment (DCE) such as a modem, use a standard RS-232 (straight-through) interface cable. This illustration shows the connections required for this cable.DTE(Printer)DCE(Modem, etc.)RXD (receive data)TXD (transmit data)DTR (data terminal ready)SG (signal ground)DSR (data set ready)RTS (request to send)CTS (clear to send)+5 VDC signal sourceNOTE: Pin 1 is unused and unterminated at the printer.2345678923456789
Data PortsStandard PortsR110/R170XiIIIPlus User Guide 101RS-422/RS-485 InterconnectionsAn interface adapter (Zebra part number 33114M) is required to connect the printer’s RS-232 DB-9 interface to a host computer through an RS-422 or RS-485 interface. A generic DB-25 adapter can be used. This illustration shows the cable wiring for interconnecting the DB-9 to the interface adapter’s DB-25 female connector. Caution • A qualified service technician must install a jumper on the printer’s main logic board at JP1, pins 2 and 3, for the RS-422/RS-485 interface adapter to function properly.Female DB-25 Connector onRS-422/RS-485 AdapterData input B (–)Data input A (+)Data output B (–)Data output A (+)Frame groundSignal ground ref.+5 VDC 725 mA source191113141619NOTE: Pins 2–8, 10, 12, 15, 17, 18, and 20–25 are unused and unterminated.
102 R110/R170XiIIIPlus User GuideData PortsStandard PortsUSB 2.0 PortA USB 2.0 port (which is USB 1.1 and 1.0 compatible) is available to connect your printer to the host equipment. The industry-standard USB cable has an A-male connector on one end and a B-male connector on the other end as shown in the following illustration.=Note • Use a USB 2.0-certified compliant cable no longer than 16.4 ft (5 m) long. A cable that meets these requirements is available from Zebra (part number 33011).16.4 ft (5 m) maximum
R110/R170XiIIIPlus User Guide 103CHAPTER 8Memory CardsThis chapter describes the optional cards that can be used with the printer and gives instructions for installation.ContentsPCMCIA Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104CompactFlash Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
104 R110/R170XiIIIPlus User GuideMemory CardsPCMCIA CardPCMCIA CardA Type 1- or Type II-compliant PCMCIA card holds extra memory or font options for the printer. The card is hot-swappable (it can be installed while the printer is on).This illustration identifies the components used in this procedure.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.1PCMCIA card shield2Notch3PCMCIA card4Card-eject button1 2 3 4
Memory CardsPCMCIA CardR110/R170XiIIIPlus User Guide 105To install the PCMCIA card, complete these steps:1. Remove the PCMCIA card shield from the rear of the printer as shown.2. Insert the PCMCIA card, with the notch up, into the card slot as shown. Insert it far enough to make the eject button pop out.3. Reinstall the PCMCIA card shield over the PCMCIA card and card slot.The printer is ready to operate with the additional memory or font option. To be sure that the card has successfully initialized, print a configuration label as instructed in Print a Configuration Label on page 29 and review it to see whether the new memory card information is listed.Note • The PCMCIA card may take a few minutes to initialize. The PAUSE light flashes while the card initializes. If the card is already initialized, the PAUSE light flashes only once or twice after the card is installed.
106 R110/R170XiIIIPlus User GuideMemory CardsCompactFlash CardCompactFlash CardA CompactFlash card is a nonvolatile memory card that stores data even when the power to the printer is turned off. A Type I-compliant CompactFlash card holds extra memory or optional fonts for your printer.This illustration shows the parts of the printer used in this procedure.1Electronics cover2Screws3Channel4Lip of cover3421
Memory CardsCompactFlash CardR110/R170XiIIIPlus User Guide 107To install a CompactFlash card, complete these steps:1. Turn the AC power Off (O).2. Disconnect the AC power cord from the printer.3. Remove the two screws near the bottom of the electronics cover. 4. Lift the electronics cover at the rear top corner. Pull the corner forward and up, then lift the cover up and away from the printer.5. Insert the CompactFlash card into the card slot on the upper portion of the option board. Insert the card with the back (unlabeled) side of the card facing out. The card can be inserted only one way and should snap into place.The following illustration shows where to insert the CompactFlash card.Caution • This procedure should only be performed by qualified service technicians. Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.1Option board2Card slot3Compact flash card1 2 3
108 R110/R170XiIIIPlus User GuideMemory CardsCompactFlash Card6. Reinstall the electronics cover by lowering the cover so the lip of the cover goes into the channel on the top of the printer. 7. Secure the cover by reinstalling the two screws near the bottom of the cover.8. Reconnect the printer AC power cord.9. Press and hold CANCEL while turning the printer On (I).The printer prints a configuration label.10. Check for the presence of additional memory or optional fonts by looking at the information on the configuration label.Note • The CompactFlash card may take a few minutes to initialize. If the process is not successfully completed within 10 minutes, contact Technical Support at http://www.zebra.com/SS/service_support.htm for assistance.
R110/R170XiIIIPlus User Guide 109CHAPTER 9Routine MaintenanceCleaning your printer regularly maintains print quality and may extend the life of the printer. This appendix provides routine cleaning and maintenance procedures.ContentsCleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110Clean Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Clean Interior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . 111Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Snap Plate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Cutter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116Replace Fuse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
110 R110/R170XiIIIPlus User GuideRoutine MaintenanceCleaning ScheduleCleaning ScheduleThe recommended cleaning schedule is shown in the table below. See the following pages for specific procedures. Caution • Use only the cleaning agents indicated. Zebra is not responsible for damage caused by any other fluids being used on this printer.Area Method IntervalPrinthead Solvent*† Perform these procedures at the following times:• When CLEAN HEAD NOW appears.• Direct Thermal Print Mode: After every roll of labels or 500 ft (150 m) of fanfold labels.• Thermal Transfer Print Mode: After every roll (1500 ft or 450 m) of ribbon.Platen roller Solvent*Transmissive (media) sensorAir blowBlack mark sensor Air blowMedia path Solvent*Ribbon sensor Air blowLabel-available sensors Air blow MonthlyTear-off/peel-off bar Solvent*Snap plate Solvent* As neededCutter Solvent** Use Zebra’s Preventative Maintenance kit, part number 47362, or a solution of 90% isopropyl alcohol and 10% deionized water. † For 600 dpi printers, use Zebra’s Save-a-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller or distributor for more information.
Routine MaintenanceClean ExteriorR110/R170XiIIIPlus User Guide 111Clean ExteriorClean the outside surfaces of the printer with a lint-free cloth. Use a mild detergent solution or desktop cleaner sparingly, as needed.Clean InteriorAfter every four rolls of labels, inspect the inside of the printer. Use a soft bristle brush or a vacuum cleaner to remove any dirt and lint from the interior of the printer.Printhead and Platen RollerAfter every roll of ribbon, clean the printhead. Clean the printhead more often if you see inconsistent print quality, such as voids in the bar code or graphics.For 200 and 300 dpi printers Clean after every roll (1500 feet or 450 m) of thermal transfer ribbon or after every roll (500 feet or 150 m) of direct thermal labels or when CLEAN HEAD NOW appears on the LCD. For 600 dpi printers Clean after each roll (500 feet or 150 m) of labels or when CLEAN HEAD NOW appears on the LCD. Caution • Do not use harsh or abrasive cleaning agents or solvents.Notes • You do not need to turn off the printer before cleaning the printhead. If power is turned off, all label formats and images, as well as any temporarily saved parameter settings stored in the printer’s internal memory, are lost. When power is turned back on, these items must be reloaded. If power is removed from a 600 dpi printer when cleaning the printhead, the CLEAN HEAD NOW warning shown on the LCD will not disappear.
112 R110/R170XiIIIPlus User GuideRoutine MaintenanceClean InteriorTo clean the printhead and platen roller, complete these steps:1. Open the printhead.2. Remove the labels and ribbon (if loaded).3. Use Zebra’s Preventative Maintenance kit, part number 47362, or a solution of 90% isopropyl alcohol and 10% deionized water on an applicator to wipe along the print elements from end to end, as shown in the following illustration. (The print elements are on the brown strip on the printhead.) Allow a few seconds for the solvent to evaporate.4. Rotate the platen roller and clean thoroughly with solvent and an applicator.5. Brush or vacuum any accumulated paper lint and dust away from the rollers.6. Reload ribbon (if required).7. Close the printhead.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Electrostatic Discharge Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.1Applicator2Platen roller3Printhead print elements4Printhead lever1234
Routine MaintenanceClean InteriorR110/R170XiIIIPlus User Guide 113SensorsBrush or vacuum any accumulated paper lint and dust off the sensors whenever the sensors are blocked. At minimum, clean the sensors according to the recommendations in Cleaning Schedule on page 110.Ribbon and Label-Available Sensor LocationsThe ribbon sensor and optional label-available sensor are shown in the following illustration. Transmissive (Media) Sensor LocationsUpper and lower transmissive (media) sensors are shown in the following illustrations.Note • If print quality does not improve when you perform this procedure, clean the printhead with Save-a-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller or distributor for more information.1Label-available sensors2Black mark sensor3Ribbon sensor123
114 R110/R170XiIIIPlus User GuideRoutine MaintenanceClean Interior1Upper media sensor1Lower media sensor11
Routine MaintenanceClean InteriorR110/R170XiIIIPlus User Guide 115Snap PlateClean the snap plate when label adhesive or a label is stuck to the underside of the snap plate. This illustration shows snap plate and the loops on either side.To clean the snap plate, complete these steps:1. Insert a small-blade screwdriver or similar tool into the loop on the left side of the snap plate.2. Gently lift the left side of the snap plate.3. Insert a small-blade screwdriver or similar tool into the loop on the right side of the snap plate. 4. Gently lift the right side of the snap plate.5. Remove the snap plate from the printer.6. Clean the snap plate with cleaning solvent and a soft cloth.7. To reinstall the snap plate, insert the two tabs on the bottom of the snap plate into the two slots of the media path.8. Slide the snap plate toward you.1Left loop2Snap plate3Right loopImportant • Take care not to bend, twist, or otherwise deform the loops. If the snap plate is damaged in any way, you may need a new plate for proper ribbon sensing.123
116 R110/R170XiIIIPlus User GuideRoutine MaintenanceClean Interior9. Press down on the loops to lock the snap plate into place.CutterIf the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter.To clean the cutter, complete these steps:1. Turn Off (O) the printer.2. Unplug the power cord.3. Clean the stationary cutter blade with solvent. If this does not remove label fragments and adhesive, contact an authorized service technician.Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.
Routine MaintenanceReplace FuseR110/R170XiIIIPlus User Guide 117Replace FuseThe fuse is user-replaceable in the R170XiIIIPlus printer. The R110XiIIIPlus fuse must be replaced only by an authorized service technician. The printer uses a metric-style fuse (5 × 20 mm IEC) rated at F5A, 250 V. The AC power entry module comes with two approved fuses in the fuse holder: one is in-circuit, and the second is provided as a spare. The end caps of the fuse must bear the certification mark of a known international safety organization. To replace a faulty fuse, complete these steps:1. Use a small-blade screwdriver or similar tool to remove the fuse holder. The fuse holder is part of the AC power entry module at the rear of the printer. This illustration identifies the parts of the AC power entry module. 2. Remove the faulty fuse and install a new fuse in the in-circuit position as shown. This illustration identifies the parts of the fuse holder.Caution • Turn the AC power switch Off (O) and remove the power cord before performing this procedure.1Power switch2Fuse holder3AC power entry module4Small-blade screwdriverImportant • If you use the spare fuse, be sure to order a replacement fuse from your authorized Zebra distributor. The spare fuse should be the exact type and rating as the original in-circuit fuse.1234
118 R110/R170XiIIIPlus User GuideRoutine MaintenanceReplace Fuse 3. Snap the fuse holder back into the AC power entry module.4. Reconnect the power cord, and turn the printer On (I).1In-circuit fuse2Fuse holder3Spare fuseNote • If the printer does not power on, an internal component failure may have occurred, and the printer requires servicing by an authorized service technician.123
R110/R170XiIIIPlus User Guide 119CHAPTER 10TroubleshootingThis chapter provides you with information about LCD, print quality, communications, and other errors that you might need to troubleshoot.ContentsTroubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120LCD Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Print Quality Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131Additional Printer Self Tests . . . . . . . . . . . . . . . . . . . . . . . . 131Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . 135Additional Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 135
120 R110/R170XiIIIPlus User GuideTroubleshootingTroubleshootingTroubleshootingIf an error condition exists with the printer, review this checklist:Is there an error message on the LCD? If yes, see LCD Error Messages on page 121 for more information.Is the CHECK RIBBON light on when ribbon is loaded properly or are non-continuous labels are being treated as continuous labels? If yes, see Media and Ribbon Sensor Calibration on page 32.Are you experiencing problems with print quality? If yes, see Print Quality Problems on page 126.Are you experiencing communications problems? If yes, see Communications Problems on page 129.If the labels are not printing or advancing correctly, review this checklist:Are you using the correct type of labels? Review the types of label in Types of Media on page 15.Review the label- and ribbon-loading illustrations, starting with Load the Printer on page 20.Check the position of the media sensor and move if necessary, as shown in Adjust Sensors on page 32.Does the printhead need to be adjusted? See Adjust the Printhead on page 37 for more information.Do the sensors need to be calibrated? See Media and Ribbon Sensor Calibration on page 32 for more information.If none of the above suggestions correct the problem, review this checklist:Perform one or more of the self-tests given in Printer Diagnostics on page 131. Use the results to help identify the problem.If you are still having problems, see Support on page xx for customer support information.
TroubleshootingLCD Error MessagesR110/R170XiIIIPlus User Guide 121LCD Error MessagesThe LCD displays messages when there is an error. This table identifies LCD errors, the possible causes, and the recommended solutions.LCD Possible Cause Recommended SolutionRIBBON OUT Thermal Transfer Mode—Ribbon is not loaded or is loaded incorrectly.Load the ribbon correctly, following directions in Load Ribbon on page 24.Thermal Transfer Mode—Ribbon is loaded but the ribbon sensor is not sensing the ribbon.Adjust the media and ribbon sensors. See Media and Ribbon Sensor Calibration on page 32.Direct Thermal Mode—Ribbon is loaded.Make sure that ribbon is not loaded and that the printer is in Direct Thermal Print Mode. See Selecting Print Method on page 59.Direct Thermal Mode—Settings are incorrect.Make sure the printer driver and software settings are compatible with Direct Thermal Print Mode.PAPER OUT Labels are not loaded or are loaded incorrectly.Load the labels correctly. See Load the Printer on page 20.Media Sensor is not adjusted correctly.Check the position of the media sensors, and adjust if necessary. See Media and Ribbon Sensor Calibration on page 32.Printer is set for non-continuous labels but continuous labels are loaded.• Make sure the labels and the Media Type settings match. See Setting Media Type on page 58.• Make sure the printer driver or software settings match the label and Media Type settings.• Calibrate the printer. For more information, see Calibrate the Printer on page 31.HEAD OPEN The printhead is not fully closed.Close the printhead.
122 R110/R170XiIIIPlus User GuideTroubleshootingLCD Error MessagesHEAD ELEMENT BADOne or more of the printhead elements failed the printhead element test.• If the failed elements affect your printing application, replace the printhead. • To override this error, disable the head test count feature on the front panel by defaulting the value to 0000.Note • This message does not apply to 200 dpi and 300 dpi R110XiIIIPlus printers. For 600 dpi R110XiIIIPlus printers, this message would only be possible if the Head Test Count option is installed. LCD Possible Cause Recommended SolutionIf the Head Test Option is installed, HEAD TEST COUNT will be listed on the configuration label.
TroubleshootingLCD Error MessagesR110/R170XiIIIPlus User Guide 123RIBBON IN Ribbon is loaded, but the printer is set for Direct Thermal mode.• To operate in Direct Thermal mode, remove the ribbon.• To operate in Thermal Transfer mode, leave the ribbon loaded and change the print method to Thermal Transfer. See Selecting Print Method on page 59.• Ensure that the printer driver and/or software settings are correctly set (if applicable).HEAD TOO HOT The printhead is over temperature.Printing automatically resumes when the printhead elements cool to an acceptable operating temperature.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.CLEAN HEAD NOWThe printhead requires cleaning. Clean the printhead according to the instructions in Printhead and Platen Roller on page 111.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.If the message does not go away after the printhead is cleaned, open the printhead and then close it.LCD Possible Cause Recommended Solution
124 R110/R170XiIIIPlus User GuideTroubleshootingLCD Error MessagesHEAD COLD Caution • An improperly connected printhead data or power cable can cause this error message. The printhead can still be hot enough to cause severe burns. Allow the printhead to cool.The printhead is under temperature.Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area.Printhead data cable is not properly connected.Disconnect and reconnect the data cable to the printhead. Ensure that the cable connector is fully inserted into the printhead connector.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.CUTTER JAMMED Cutter blade is in the media path.Turn off the printer power and unplug the printer. Inspect the cutter module for debris and clean as needed following the cleaning instructions in Cutter on page 116.Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.LCD Possible Cause Recommended Solution
TroubleshootingLCD Error MessagesR110/R170XiIIIPlus User Guide 125OUT OF MEMORY There is not enough memory to perform the function shown on the second line of the error message.Turn the printer off then back on to clear memory, and try to print again. If the error recurs, there is insufficient memory for the label length, downloaded fonts or graphics, and images.Ensure that the device, such as Flash memory or PCMCIA card, is installed and not write-protected or full. See Memory Cards on page 103.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.Ensure that the data is not directed to a device that is not installed or available.LCD Possible Cause Recommended Solution
126 R110/R170XiIIIPlus User GuideTroubleshootingPrint Quality ProblemsPrint Quality ProblemsThis table identifies problems with print quality, the possible causes, and the recommended solutions.Problem Possible Cause Recommended SolutionGeneral print quality issuesYou are using an incorrect combination of labels and ribbon for your application.Consult your authorized Zebra reseller or distributor for information and advice.The printer is set at the incorrect print speed.For optimal print quality, set the print speed to the lowest possible setting for your application via ZPL II, the driver, or the software. See Adjusting Print Speed on page 57.The printer is set at an incorrect darkness level.For optimal print quality, set the darkness to the lowest possible setting for your application via the front panel, the driver, or the software. See Adjusting Print Darkness on page 57.The printhead is dirty. Clean the printhead according to the instructions in Printhead and Platen Roller on page 111.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.There is light printing (or no printing) on the left or right side of the label or the printed image is not sharp.The toggle pressure needs to be adjusted.Follow the instructions in Adjust the Printhead on page 37.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.
TroubleshootingPrint Quality ProblemsR110/R170XiIIIPlus User Guide 127Gray lines on blank labels with no consistent patternThe printhead is dirty. Clean the printhead according to the instructions in Printhead and Platen Roller on page 111.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.Light, consistent vertical lines running through the labelsThe printhead or platen roller is dirty.Clean the printhead and platen roller as instructed in Printhead and Platen Roller on page 111.Caution • The printhead is hot and can cause severe burns. Allow the printhead to cool.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.Intermittent creases on the left and right edges of the labelsThere is too much toggle pressure on the printhead.Reduce the toggle pressure. See Adjust the Printhead on page 37. Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.Problem Possible Cause Recommended Solution
128 R110/R170XiIIIPlus User GuideTroubleshootingPrint Quality ProblemsWrinkled Ribbon The ribbon is not loaded correctly.Load the ribbon correctly. See Load Ribbon on page 24.The darkness setting is incorrect.Set the darkness to the lowest possible setting for good print quality. See Adjusting Print Darkness on page 57.Incorrect printhead pressure or balance.Set the pressure to the minimum required for good print quality. See Adjust the Printhead on page 37.Caution • Observe proper electrostatic safety precautions when handling any static-sensitive components such as circuit boards and printheads.The labels are not feeding correctly. They are shifting from side to side.Make sure that the media guide and media supply guide touch the edge of the media.Adjust the ribbon strip plate.Problem Possible Cause Recommended Solution
TroubleshootingCommunications ProblemsR110/R170XiIIIPlus User Guide 129Communications ProblemsThis table identifies problems with communications, the possible causes, and the recommended solutions.Problem Possible Cause Recommended SolutionA label format was sent to the printer but was not recognized. The DATA light does not flash.The communication parameters are incorrect.Check the printer driver or software communications settings (if applicable).If you are using serial communication, check the serial port setting in the front panel menu. See Setting Serial Communications on page 65. Make sure you are using the correct communication cable. See Data Cable Requirements on page 14 for the requirements.Using the front panel controls, check the protocol setting. It should be set to NONE. See Setting Protocol on page 66.If a driver is used, check the driver communication settings for your connection.A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.The host is set to EPP parallel communications.Change the settings on the computer host to standard parallel communications. See Setting Parallel Communications on page 64.The serial communication settings are incorrect.Ensure that the flow control settings match.Check the communication cable length. See Data Cable Requirements on page 14 for requirements.Check the printer driver or software communications settings (if applicable).
130 R110/R170XiIIIPlus User GuideTroubleshootingCommunications ProblemsA label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.The prefix and delimiter characters set in the printer do not match the ones in the label format.Verify the prefix and delimiter characters. See Format Prefix Character on page 68 and Delimiter Character on page 68 for the requirements.Incorrect data is being sent to the printer.Ensure that ZPL is being used.Check the communication settings on the computer. Ensure that they match the printer settings.The printer fails to calibrate or detect the top of the label.The printer was not calibrated for the label being used.Perform the calibration procedure in CANCEL Self Test on page 132.The printer is configured for continuous media.Set the media type to non-continuous media. See Setting Media Type on page 58.The driver or software configuration is not set correctly.Driver or software settings produce ZPL commands that can overwrite the printer configuration. Check the driver or software media-related setting.Problem Possible Cause Recommended Solution
TroubleshootingPrinter DiagnosticsR110/R170XiIIIPlus User Guide 131Printer DiagnosticsSelf tests give information about the condition of the printer. The most commonly used are the Power-On and the CANCEL self test.Power-On Self TestThe Power-On Self Test (POST) is performed automatically each time the printer is turned on. During either test sequence, the front panel LEDs light up and the LCD monitors the progress of the POST. If the printer fails any of these tests, FAILED shows on the LCD. If this occurs, notify an authorized Zebra reseller.Additional Printer Self TestsThese self tests produce sample printouts and provide specific information that help determine the operating conditions for the printer.Each self test is enabled by pressing a specific front panel key or combination of keys while turning the power On (I). Keep the key(s) depressed until the DATA light turns off. When the POST is complete, the selected self test starts automatically.Caution • Be sure that the print width is set to match the label width you are using before running any self tests. If the labels are not wide enough, the test may print on the platen roller and damage it.Note • When performing a self test, do not send a label format to the printer. For remote hosts, disconnect all data interface cables from the printer. For printers in Peel-Off Mode, remove the labels as they come out of the printer.
132 R110/R170XiIIIPlus User GuideTroubleshootingPrinter DiagnosticsCANCEL Self TestThe CANCEL self test prints a configuration label, which tells you the current settings for the printer. To perform the CANCEL Self Test, complete these steps:1. Turn Off (O) the printer.2. Press and hold CANCEL while turning the power On (I). Hold CANCEL until the DATA light turns off. A configuration label prints.The printer configuration can be changed by performing a calibration procedure. See Print a Configuration Label on page 29 for more information.
TroubleshootingPrinter DiagnosticsR110/R170XiIIIPlus User Guide 133PAUSE Self TestThis self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies. See the sample printout below.To perform a PAUSE self test, complete these steps:1. Turn Off (O) the printer.2. Press and hold PAUSE while turning the power On (I). Hold PAUSE until the DATA light turns off.• The initial self test prints 15 labels at 2.4 in. (61 mm) per second, then automatically pauses the printer. When PAUSE is pressed, an additional 15 labels print. The labels look similar to the one shown below.• While the printer is paused, pressing CANCEL alters the self test. When PAUSE is pressed, 15 labels print at 6 in. or 152 mm per second.• While the printer is paused, pressing CANCEL again alters the self test a second time. When PAUSE is pressed, 50 labels print at 2.4 in. (61 mm per second).• While the printer is paused, pressing CANCEL again alters the self test a third time. When PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.• While the printer is paused, pressing CANCEL again alters the self test a fourth time. When PAUSE is pressed, 15 labels print at the printer’s maximum speed.• To exit this self test at any time, press and hold CANCEL.
134 R110/R170XiIIIPlus User GuideTroubleshootingPrinter DiagnosticsFEED Self Test This test helps you choose the best darkness setting for your printer.To perform a FEED self test, complete these steps:1. Turn Off (O) the printer.2. Press and hold FEED while turning the power On (I). Hold FEED until the DATA light turns off.The printer prints a series of labels like the one below at various darkness settings higher and lower than the darkness value shown on the configuration label. 3. Inspect the labels and determine which one has the best darkness setting for your application. This value can be entered into the printer by setting the darkness during the configuration procedure.The value printed on that label is added to (plus) or subtracted from (minus) the darkness value specified on the configuration label. The resulting numeric value (0 to 30) is the best darkness value for that specific label/ribbon combination.
TroubleshootingPrinter DiagnosticsR110/R170XiIIIPlus User Guide 135FEED and PAUSE Self Test Performing this self test temporarily resets the printer configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory.To perform a FEED and PAUSE self test, complete these steps:1. Turn Off (O) the printer.2. Press and hold FEED and PAUSE while turning the power On (I). Hold FEED and PAUSE until the DATA light turns off.No labels print at the end of this test. Communications Diagnostics TestThis test is controlled from the front panel display. See Setting Communications Mode on page 67. The following illustration shows a typical printout from this test. Turn off the power to exit this self test and return to normal operation.Additional Printer DiagnosticsAdditional diagnostic tests are available for this printer. See the Maintenance Manual for information about these additional tests.Note • The communications test label prints upside-down.
136 R110/R170XiIIIPlus User GuideTroubleshootingPrinter Diagnostics
R110/R170XiIIIPlus User Guide 137APPENDIX ASpecificationsThis appendix provides the features of and specifications for the RXiIIIPlus printers.ContentsFeatures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Standard Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Print Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Zebra Programming Language (ZPL II®) . . . . . . . . . . . . . . 138Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139Agency Approvals for All Printers . . . . . . . . . . . . . . . . . . . . 140Compliance for All Printers . . . . . . . . . . . . . . . . . . . . . . . . . 140General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141Electrical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . 141Environmental Conditions for Operation and Storage . . . . . 141Print Specifications by Model . . . . . . . . . . . . . . . . . . . . . . . . . 142Ribbon Specifications by Model . . . . . . . . . . . . . . . . . . . . . . . 144Label Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146R110XiIIIPlus Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146R170XiIIIPlus Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
138 R110/R170XiIIIPlus User GuideSpecificationsFeaturesFeaturesThis section lists the standard and optional features for the printer.Standard Features• Thermal transfer and direct thermal printing• DRAM 16 MB• USB 2.0 Port• Real-time Clock• Advanced CounterPrint ModesFour different print modes can be used, depending on the printer options purchased.•Tear-Off Mode: Labels are produced in strips.•Peel-Off Mode: Labels are dispensed and peeled from the backing as needed.•Cutter Mode: Labels are printed and individually cut.•Rewind Mode: Labels are rewound internally.Zebra Programming Language (ZPL II®)ZPL features include:• Downloadable graphics, scalable and bitmap fonts, and label formats• Object copying between memory areas • (RAM, memory card, and internal Flash)• Code page 850 character set• Adjustable print cache• Data compression• Automatic virtual input buffer management• Format inversion• Mirror image printing• Four-position field rotation (0°, 90°, 180°, 270°)• Slew command• Controlled via mainframe, mini-computer, PC, portable data terminalNote • Printer specifications are subject to change without notice.
SpecificationsFeaturesR110/R170XiIIIPlus User Guide 139• Programmable quantity with print, pause, and cut control• Communicates in printable ASCII characters• Error-checking protocol• Status message to host upon request• Serialized fields• In-spec OCR-A and OCR-B•UPC/EAN• User-programmable passwordBar CodesTypes of bar codes include:• Bar code ratios—2:1, 7:3, 5:2, 3:1• Codabar (supports ratios of 2:1 up to 3:1)• CODABLOCK•Code 11• Code 39 (supports ratios of 2:1 up to 3:1)• Code 49 (two-dimensional bar code)• Code 93• Code 128 (with subsets A, B, and C and UCC case codes)• Check digit calculation where applicable• Data Matrix• EAN-8, EAN-13, EAN extensions•ISBT-128• Industrial 2 of 5• Interleaved 2 of 5 (supports ratios of 2:1 up to 3:1, Modulus 10 Check Digit)• LOGMARS•MaxiCode•Micro PDF•MSI• PDF-417 (2-dimensional bar code)• PLANET code• Plessey• POSTNET• QR-Code• RSS code• Standard 2 of 5
140 R110/R170XiIIIPlus User GuideSpecificationsFeatures• TLC 39• UPC-A, UPC-E, UPC extensionsAgency Approvals for All PrintersApprovals include: • Binational UL 60950 3rd edition/CSA CAN/CSA-C22.2 No. 60950-00 3rd edition • IEC 950/EN60950 • EN55022:1998 Class B • EN55024: 1998 • EN61000-3-2,3 • Canadian ICES-003, Class B • FCC class B • Argentina 92/98 Phase 3 • Australia AS/NZS 3548 • R.OC. CNS 13438Compliance for All Printers• Complies with FCC class B and Canadian Doc. class A rules• Carries the CE mark of compliance
SpecificationsGeneral SpecificationsR110/R170XiIIIPlus User Guide 141General SpecificationsThe following table gives the general specifications for the printer by model number.Electrical SpecificationsThe following table gives electrical specifications for the printers by model number.Environmental Conditions for Operation and StorageDimensions R110Xi IIIPlus R170Xi IIIPlusHeight 15.5 in (393.7 mm) 15.5 in. (393.7 mm)Width 10.37 in. (263.5 mm) 13.15 in.(334.4 mm)Depth 19.5 in. (495.3 mm) 19.5 in.(495.3 mm)Weight without options 51 lb. (25 kg) 67 lb. (30.5 kg)Power R110Xi IIIPlus R170Xi IIIPlusGeneral 90 to 264 VAC; 48 to 62 Hz90 to 264 VAC; 48 to 62 HzPower consumption printing PAUSE test at slowest speed180 W 220 WPrinter idle 20 W 19 WEnvironment Mode Temperature Relative HumidityOperation Thermal Transfer 41° to 104°F(5° to 40° C)20 to 85% non-condensingDirect Thermal 32° to 104°F(0° to 40° C)Storage Thermal Transfer or Direct Thermal–40° to 140°F(–40° to 60° C)5 to 85% non-condensing
142 R110/R170XiIIIPlus User GuideSpecificationsPrint Specifications by ModelPrint Specifications by ModelRefer to the key and the tables that follow for printer specifications.Model Specifications KeyThis table contains the key for print specifications for the tables that follow.R110XiIIIPlusNon-Continuous printing (gap, notch, or hole between labels).Continuous printing (no gap, notch or hole).Ladder (rotated) orientation.Picket fence (nonrotated) orientation.Specification R110XiIIIPlus200 dpiR110XiIIIPlus300 dpiR110XiIIIPlus600 dpiPrinthead resolution 203 dots/inch (8 dots/mm)300 dots/inch(12 dots/mm)600 dots/inch(24 dots/mm)Dot size (width×length)0.0049×0.0049 in.(0.125×0.125 mm)0.0033×0.0039 in.(0.84×0.100 mm)0.0016×0.0016 in.(0.042×0.042 mm)First dot location (measured from inside media edge)0.10 ± 0.035 in.(2.5 ± 0.89 mm)0.023 ± 0.035 in.(0.6 ± 0.9 mm)0.023 ± 0.035 in. (0.6 ± 0.9 mm)Maximum print width 4.09 in. (104 mm) 4.09 in. (104 mm) 3.2 in. (81 mm)Selectable print speeds (inches per second)2.4, 3 through 10 2.4, 3 through 8 1.5, 2 through 4Maximum Print length 39 in. (991 mm)150 in. (3810 mm)39 in. (991 mm)100 in. (3810 mm)39 in. (991 mm)39 in. (991 mm)Bar code modulus (X) dimension4.9 mil to 49 mil4.9 mil to 49 mil3.9 mil to 39 mil3.33 mil to 33 mil1.6 mil to 16 mil1.6 mil to 16 milThin film printhead with Element Energy Equalizer (E3)®Yes Yes Ye s
SpecificationsPrint Specifications by ModelR110/R170XiIIIPlus User Guide 143R170XiIIIPlusSpecification 170XiIIIPlusPrinthead resolution 300 dots/inch(12 dots/mm)Dot size (width×length) 0.0033×0.0039 in.(0.84×0.100 mm)First dot location (measured from inside media edge)0.10 ± 0.035 in.(2.5 ± 0.89 mm)Maximum print width 6.6 in. (168 mm)Selectable print speeds(in. per second)2.4, 3, 4, 5, 6, 7, 8Maximum print length 39 in. (991 mm)100 in. (3810 mm)Bar code modulus (X) dimension 3.9 mil to 39 mil3.33 mil to 33 milThin film printhead with Element Energy Equalizer (E3)Yes
144 R110/R170XiIIIPlus User GuideSpecificationsRibbon Specifications by ModelRibbon Specifications by ModelRefer to the tables that follow for ribbon specifications for your type of printer.R110XiIIIPlusNote • Match the ribbon to the label width and printhead width that you are using.• Ribbon must be wound with the coated side out. • Ribbon should be at least as wide as the labels to protect the printhead from excessive wear.Specifications R110XiIIIPlus200 dpiR110XiIIIPlus300 dpiR110XiIIIPlus600 dpiPrinthead resolution 203 dots/inch(8 dots/mm)300 dots/inch (12 dots/mm)600 dots/inch (24 dots/mm)Ribbon width Minimum 0.79 in. (20 mm) 0.79 in. (20 mm) 0.79 in. (20 mm)Ribbon width Maximum 4.33 in. (110 mm) 4.33 in. (110 mm) 3.40 in. (87 mm)Standard length with 2:1 label to ribbon ratio984 ft (300 m) 984 ft (300 m) 984 ft (300 m)Standard length with 3:1 label to ribbon ratio1476 ft (450 m) 1476 ft (450 m) 1476 ft (450 m)Ribbon core inside diameter1.0 in. (25.4 mm) 1.0 in. (25.4 mm) 1.0 in. (25.4 mm)Maximum ribbon roll outside diameter3.2 in. (81.3 mm) 3.2 in. (81.3 mm) 3.2 in. (81.3 mm)
SpecificationsRibbon Specifications by ModelR110/R170XiIIIPlus User Guide 145R170XiIIIPlusSpecifications 170XiIIIPlusPrinthead resolution 300 dots/inch(12 dots/mm)Ribbon width Minimum 2.0 in. (51 mm)Ribbon width Maximum 6.7 in. (170 mm)Standard length with 2:1 label to ribbon ratio 984 ft (300 m)Standard length with 3:1 label to ribbon ratio 1476 ft (450 m)Ribbon core inside diameter 1.0 in. (25.4 mm)Maximum ribbon roll outside diameter 3.2 in. (81.3 mm)
146 R110/R170XiIIIPlus User GuideSpecificationsLabel SpecificationsLabel SpecificationsRXiIIIPlus printers need the correct size and type of labels for best performance. The tables that follow give you the specifications you need.R110XiIIIPlus PrintersLabel Specification KeyThis table contains the key for the label modes, dimensions, and directions:Important • Media registration and minimum label length are affected by label type and width, ribbon type, print speed, and printer mode of operation. Performance improves as these factors are optimized. Zebra recommends qualifying any application with thorough testing.TTear-OffPPeel-OffCCutterRRewindMinimumMaximumPreferredSpecifications R110XiIIIPlus200 dpiR110XiIIIPlus300 dpiR110XiIIIPlus600 dpiMinimum label length 0.7 in. (18 mm) T0.7 in. (18 mm) T0.7 in. (18 mm) T0.5 in. (13 mm) P0.5 in. (13 mm) P0.5 in. (13 mm) P1.5 in. (38 mm) C1.5 in. (38 mm) C1.5 in. (38 mm) C0.25 in. (6 mm) R0.25 in. (6 mm) R0.25 in. (6 mm) RTotal media width (label + backing, if any)0.79 in. (20 mm) 4.5 in. (114 mm)0.79 in. (20 mm) 4.5 in. (114 mm)0.79 in. (20 mm)4.5 in. (114 mm)Total thickness (includes backing, if any)0.003 in. (0.076 mm)0.012 in. (0.305 mm)0.003 in. (0.076 mm)0.012 in. (0.305 mm)0.003 in. (0.076 mm)0.012 in. (0.305 mm)
SpecificationsLabel SpecificationsR110/R170XiIIIPlus User Guide 147Cutter maximum full-width media thickness0.009 in. (0.23 mm) 0.009 in. (0.23 mm) Does not applyRoll media core inside diameter3 in. (76 mm) 3 in. (76 mm) 3 in. (76 mm)Maximum roll diameter on 3in. (76mm) core8.0 in. (203 mm) 8.0 in. (203 mm) 8.0 in. (203 mm)Interlabel gap 0.079 in.2 mm)0.157 in. (4 mm)0.118 in. (3 mm)0.079 in. (2 mm)0.157 in. (4 mm)0.118 in. (3 mm)0.079 in. (2 mm)0.157 in. (4 mm)0.118 in. (3 mm)Maximum internal fanfold media pack size (label + backing)L× W×H8.0×4.5×4.5 in. (20×114×114 mm)8.0×5.5×4.5 in.(203×40×114 mm)8.0×7.1×4.5 in.(203×180×114 mm)Ticket/tag sensing notch L× W0.12×0.25 in.(3×6 mm)0.12×0.25 in.(3×6 mm)0.12×0.25 in.(3×6 mm)Ticket/tag sensing hole diameter0.125 in. (3 mm) 0.125 in. (3 mm) 0.125 in. (3 mm)Label registration tolerance (vertical)± 0.06 in.(± 1.5 mm)± 0.06 in.(± 1.5 mm)± 0.06 in.(± 1.5 mm)Label registration tolerance (horizontal)± 0.06 in.(± 1.5 mm)± 0.06 in.(± 1.5 mm)± 0.06 in.(± 1.5 mm)Specifications R110XiIIIPlus200 dpiR110XiIIIPlus300 dpiR110XiIIIPlus600 dpi
148 R110/R170XiIIIPlus User GuideSpecificationsLabel SpecificationsBlack Mark Sensing OnlySpecifications R110XiIIIPlus200 dpiR110XiIIIPlus300 dpiR110XiIIIPlus600 dpiMark length (measuring parallel to label/tag edge)0.12 in. (3 mm) 0.43 in. (11 mm)0.12 in. (3 mm)0.43 in. (11 mm)0.12 in. (3 mm)0.43 in. (11 mm)Mark width (measuring to perpendicular label/tag edge)0.43 in. (11 mm) Full media width 0.43 in. (11 mm)  Full media width 0.43 in. (11 mm) Full media width Mark location within 0.040 in. (1 mm) of the inside media edgewithin 0.040 in. (1 mm) of the inside media edgewithin 0.040 in. (1 mm) of the inside media edgeMark density in Optical Density Unit (ODU)>1.0 >1.0 >1.0
SpecificationsLabel SpecificationsR110/R170XiIIIPlus User Guide 149R170XiIIIPlus PrintersLabel Specification KeyThis table contains the key for the label modes, dimensions, and directions: Important • Media registration and minimum label length are affected by label type and width, ribbon type, print speed, and printer mode of operation. Performance improves as these factors are optimized. Zebra recommends qualifying any application with thorough testing.T Tear-OffPPeel-OffC CutterRRewindMinimumMaximumPreferredSpecifications R170Xi IIIPlusMinimum label length 0.7 in. (18 mm) T0.5in. (13mm) P1.5in. (38mm) C0.25 in. (6 mm) RTotal media width (label + backing, if any) 2.00 in. (51 mm)7.1 in. (180 mm)Total thickness (includes backing, if any) 0.003 in. (0.076 mm)0.012 in. (0.305 mm)Cutter maximum full-width media thickness 0.007 in. (0.18 mm)Roll media core inside diameter 3 in. (76 mm)Maximum roll diameter 8.0 in. (203 mm)Inter-label gap 0.079 in. (2 mm)0.118 in. (3 mm)
150 R110/R170XiIIIPlus User GuideSpecificationsLabel SpecificationsR170XiIIIPlus Black Mark Sensing OnlyPreferred inter-label gap Maximum inter-label gap = 2 × (label length for which you have calibrated the printer) + 1 in. (25.4 mm)Maximum internal fanfold media pack size (label + backing) L×W×H8.0×7.1×4.5 in.(203×114×114 mm)Ticket/tag sensing notch L×W 0.12×0.25 in.(3×6 mm)Ticket/tag sensing hole diameter 0.125 in.(3 mm)Effective leading edge registration accuracy (vertical)± 0.060 in. (± 1.5 mm)Effective leading edge registration accuracy (horizontal)± 0.060 in. (± 1.5 mm)Specifications R170Xi IIIPlusMark length (measuring parallel to label or tag edge)0.12 in. (3 mm)0.43 in. (11 mm)Mark width (measuring to perpendicular label or tag edge)0.43 in. (11 mm) Full media widthMark location Marks must be located within 0.040 in. (1 mm) of the inside media edge.Mark density in Optical Density Unit (ODU) >1.0 Specifications R170Xi IIIPlus
R110/R170XiIIIPlus User Guide 151IndexAabout this document, xxiadjustmentsLCD, 74left position, 70lower media sensor, 36print darkness, 57printhead toggle pressure, 37print speed, 57sensors, 32tear-off position, 58upper media sensor, 34agency approvals, 140alert setting, 60applicator port setting, 72auto-calibration, 31Bbackfeed setting, 70backing removal, 51bar codeslist available codes, 61types of codes, 139baud setting, 65before you begin setup, 8bitmap scaling factor, 74black mark mediadefinition, 15setting sensor type, 58when to clean sensor, 110BP-360X-Plus IIblack mark specifications, 150Brady support, xxbuttons on front panel, 4Ccable requirements, 14calibrationmedia and ribbon sensor, 32, , 64methods, 31setting for head close, 69setting for media power up, 69Canadian DOC compliance, viCANCEL self test, 132check firmware version, 31checklistbefore you begin, 8troubleshooting, 120CHECK RIBBON light on, 32CLEAN HEAD NOW message, 123cleaningcutter, 116exterior of printer, 111interior, 111printhead and platen roller, 111recommended schedule, 110sensors, 113snap plate, 115communication interfacesoverview and location, 13types of connections, 94communications diagnostics testsample printout, 135selecting, 67communications problems, 129CompactFlash cardinitialize, 62installation, 106compliance, 140components, 6
152 R110/R170XiIIIPlus User GuideIndexconfigurationenter setup mode, 54leave setup mode, 54configuration labelprint during CANCEL self test, 132printing after loading printer, 29printing using List Setup command, 61sample, 29connect printer to power source, 11contact information, xxcontinuous mediadefined, 15setting media type, 58control prefix setting, 67creases on labels, 127create ribbon leader, 24customer support, xxcuttercleaning, 116CUTTER JAMMED message, 124set up Cutter Mode, 43set up Rewind Mode with cutter, 48when to clean, 110Ddarkness setting, 57data bits setting, 65data cable requirements, 14data connectionsRS-232, 98RS-422/RS-485, 101data ports, 94data sourcecommunication interface location, 13communication interfaces, 94provide connections, 10date setting, 75DB-9 to DB-25 connection, 99default gateway setting, 77default password, 56delimiter character setting, 68diagnostics, 131direct connection to a computer, 98direct thermal moderibbon considerations, 18direct thermal transfer modesetting, 59disable password protection, 56display language selection, 75document conventionscautions, notes, examples, xxiicommand line, xxiifile names and directories, xxiihot links, xxiiillustration callouts, xxiiidocument organization, xxidpi format conversion, 74EEarly Warning setting, 60electrical noise, 14electrical specifications, 141enter setup mode, 54environmental specifications, 141error messages, 121exterior cleaning, 111Ffanfold media loading, 22FCC compliance, vfeatures, 138FEED and PAUSE self test, 135FEED self test, 134firmware version, 31Flash memory, 62fontslisting, 61using CompactFlash card, 106using PCMCIA card, 104format convert setting, 74format list, 61format prefix setting, 68
IndexR110/R170XiIIIPlus User Guide 153front panelbuttons, 4enter setup mode, 54illustration, 3LCD error messages, 121LCD setup messages, 57leave setup mode, 54lights, 5fuse replacement, 117Ggray lines on labels, 127HHEAD COLD message, 124HEAD ELEMENT BAD message, 122HEAD OPEN message, 121HEAD TOO HOT message, 123host handshake setting, 66IIBM Twinax or Coax option, 13idle display setting, 75image not sharp, 126images list, 61initialize Flash memory, 62initialize memory card, 62inspect the printer, 9interior cleaning, 111international safety organizations, 11IP settingsdefault gateway, 77IP address, 76IP resolution, 76protocols, 76subnet mask, 77Llabel-available sensorlocation, 113when to clean, 110label backing removal, 51label length maximum setting, 59labels did not print, 129label specifications by model, 146labels per roll setting, 61label topprinter cannot detect, 130setting, 70language selection, 75LCD messagesadjust LCD settings, 74error messages, 121language selection, 75setup mode, 57leave setup mode, 54liability, vilight or no printing, 126lights on front panel, 5list settingsall settings, 61bar codes, 61fonts, 61formats, 61images, 61setup, 61load the printerload fanfold media, 22load roll media, 20ribbon, 24long calibration, 31lower media sensor adjustment, 36Mmark LED setting, 74Mark Med S. setting, 74maximum label length setting, 59medialabel specifications by model, 146load fanfold media, 22load roll media, 20media LED setting, 74media low warning, 60RFID “smart” labels, 17setting labels per roll, 61setting media type, 58types of media, 15
154 R110/R170XiIIIPlus User GuideIndexmedia and ribbon sensor calibrationprocedure, 32, , 64when to perform, 32media path cleaning, 110media power up setting, 69media sensoradjustment, 34location, 113print media sensor profile, 63sensor sensitivity calibration, 31Media S. setting, 74memory card installationCompactFlash card, 106PCMCIA card, 104modem connection, 100Nnetwork ID setting, 66non-continuous mediablack mark, 15setting media type, 58web media, 16Ooperating conditions, 10OUT OF MEMORY message, 125PPAPER OUT message, 121parallel portlocation, 13pin configuration, 95setting parallel communications, 64settings, 94parity setting, 65passwordsdefault, 56disable, 56entering, 56PAUSE self test, 133PCMCIA cardinitialize, 62installation, 104peel-off bar cleaning, 110Peel-Off Mode, 41pin configurationparallel port, 95serial port, 97platen rollercleaning, 111when to clean, 110ports, 94power cord specifications, 11Power-On Self Test (POST), 131power source, 11print configuration labelCANCEL self test, 132List Setup command, 61when printer is loaded, 29print darkness setting, 57printer components, 6printer diagnostics, 131printer operation, 19printer self tests, 131printer settingsapplicator port, 72backfeed, 70baud, 65configuration label as baseline, 29control prefix, 67data bits, 65date, 75delimiter character, 68Early Warning, 60format convert, 74format prefix, 68head resistor, 71head test count, 71host handshake, 66idle display, 75IP settings, 76labels per roll, 61label top, 70language, 75LCD, 74left position, 70maximum label length, 59media type, 58network ID, 66
IndexR110/R170XiIIIPlus User Guide 155printer settings (continued)parallel communications, 64parity, 65passwords, 56print darkness, 57print method, 59print speed, 57print width, 59protocol, 66resynch mode, 73ribbon length, 61saving, 54sensor type, 58serial communications, 65setting through front panel, 54start print signal, 73time, 75verifier port, 72ZPL mode, 68printer setupbefore you begin, 8load the printer, 20printheadcleaning, 111early warning message, 60head close setting, 69head resistor value setting, 71head test count setting, 71pressure adjustment, 37when to clean, 110print modesCutter Mode, 43features, 138Peel-Off Mode, 41Rewind Mode, 45Rewind Mode with Cutter option, 48selecting, 40, , 58Tear-Off Mode, 20print qualityeffect of printhead toggle pressure, 37troubleshooting problems, 126PrintServer II settingsdefault gateway, 77IP address, 76IP protocols, 76IP resolution, 76subnet mask, 77print speed setting, 57print width setting, 59product improvements, vproprietary statement, vprotocol setting, 66RR110XiIIIPlusblack mark specifications, 148general specifications, 142label specifications, 146ribbon specifications, 144R170XiIIIPlusblack mark specifications, 150general specifications, 143label specifications, 149ribbon specifications, 145related documents, xxivrelative humidity requirements, 10remove backing from rewind spindle, 51remove used ribbon, 28replace fuse, 117report shipping damage, 9reship the printer, 9resynch mode setting, 73Rewind Mode, 45Rewind Mode with Cutter option, 48rewind plate installation, 46rewind spindle, 51RFIDguidelines, 79sample ZPL commands, 91“smart” labels, 17transponder placement, 80ZPL commands, 81
156 R110/R170XiIIIPlus User GuideIndexribbonCHECK RIBBON light on, 32create ribbon leader, 24load, 24removal, 28RIBBON IN message, 123ribbon LED setting, 74ribbon low warning, 60Ribbon Out message, 121setting length, 61specifications, 144troubleshooting wrinkles, 128when used, 18ribbon sensorcalibration procedure, 64cleaning, 113location, 113sensitivity calibration, 31when to clean, 110Ribbon S. setting, 74roll media loading, 20routine maintenance, 109RS-232 interface connections, 98RS-422/RS-485 interconnections, 101RTC (Real-time clock) settingdate, 75time, 75Sschedule for cleaning, 110select a printer site, 10selecting a print mode, 40self testsCANCEL, 132FEED, 134FEED and PAUSE, 135how to perform additional tests, 131PAUSE, 133Power-On Self Test (POST), 131Sensor Profile calibrationdescription, 31procedure, 63sensorsadjusting, 32cleaning, 113label-available sensor location, 113lower media sensor adjustment, 36media and ribbon sensor calibration, 32ribbon sensor location, 113setting sensor type, 58transmissive (media) sensor adjustment, 34transmissive (media) sensor location, 113upper media sensor adjustment, 34serial portlocation, 13pin configuration, 97settings, 96setting serial communications, 65setup checklist, 8setup modeenter setup mode, 54LCD messages, 57leave setup mode, 54shippingreport damage, 9reship the printer, 9short calibration, 31site requirements, 10“smart” labels, 17snap platecleaning, 115when to clean, 110spacing requirements, 10specificationsby model number, 142electrical, 141environmental, 141general, 141power cord, 11ribbon, 144standard data ports, 94standard features, 138start print signal setting, 73store the printer, 9subnet mask setting, 77support, xxsurface for the printer, 10
IndexR110/R170XiIIIPlus User Guide 157Ttake label setting, 74Tear-Off Modeload the printer, 20tear-off bar cleaning, 110tear-off position adjustment, 58temperature requirements, 10thermal transfer modeload ribbon, 24ribbon considerations, 18setting, 59time setting, 75toggle pressure adjustment, 37top of labelprinter cannot detect, 130setting, 70transmissive (media) sensoradjustment, 34location, 113when to clean, 110transponder placement, 80troubleshootingchecklist, 120CHECK RIBBON light on, 32communications problems, 129LCD error messages, 121non-continuous labels treated as continuous, 32printer diagnostics, 131print quality problems, 126wrinkled ribbon, 128types of media, 15RFID “smart” labels, 17Uunpack the printer, 9upgrade firmware, 31upper media sensor adjustment, 34USB 2.0 portlocation, 13settings, 102Vverifier port setting, 72vertical lines on labels, 127Wweb mediadefinition, 16setting sensor type, 58Web S. setting, 74wireless card socket option, 13wrinkled ribbon, 128ZZebraNet PrintServer II, 13Zebra Programming Language (ZPL II)sample RFID Programming, 91^HV, Host Verification, 86^RS, RFID Setup, 87^RT, Read Tag, 84^WT, Write Tag, 82Zebra support, xxZPL Programming Languagefeatures, 138ZPL mode setting, 68
158 R110/R170XiIIIPlus User GuideIndex
R110/R170XiIIIPlus User Guide 1
Zebra Technologies Corporation333 Corporate Woods ParkwayVernon Hills, Illinois 60061.3109 U.S.A.Telephone: +1 847.634.6700Facsimile: +1 847.913.8766Zebra Technologies Europe LimitedZebra HouseThe Valley Centre, Gordon RoadHigh WycombeBuckinghamshire HP13 6EQ, UKTelephone: +44 (0) 1494 472872Facsimile: +44 (0) 1494 450103Customer Order # 13383L Rev. 2Manufacturer Part # 13383LB Rev. 2© 2004 ZIH Corp.

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