Zebra Technologies URFIDM5E UHF RFID Radio Module User Manual ZM4000 ZM6000 UG

Zebra Technologies Corporation UHF RFID Radio Module ZM4000 ZM6000 UG

User Manual

ZM™ Series/RZ™ SeriesIndustrial/Commercial PrinterUser Guide© 2008 ZIH Corp. The copyrights in this manual and the software and/or firmware in the printer described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.This product may contain ZPL®, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer® Circuit; E3®; and Monotype Imaging fonts. Software © ZIH Corp. All rights reserved worldwide.ZebraLink and all product names and numbers are trademarks, and Zebra, the Zebra logo, ZPL, ZPL II, Element Energy Equalizer Circuit, and E3 Circuit are registered trademarks of ZIH Corp. All rights reserved worldwide.All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see “Trademarks” on the product CD.Proprietary Statement This manual contains proprietary information of Zebra Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies Corporation.Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation. All specifications and designs are subject to change without notice.Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Part Number: 79695L-002 Rev. A
3Declaration of Conformity5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ADeclaration of ConformityI have determined that the Zebra printers identified as theZM™ SeriesZ4M, Z6M, Z4Mplus, Z6Mplus, R4Mplus, ZM400, ZM600manufactured by:Zebra Technologies Corporation333 Corporate Woods ParkwayVernon Hills, Illinois 60061-3109 U.S.A.Have been shown to comply with the applicable technical standards of the FCCFor Home, Office, Commercial, and Industrial useIf no unauthorized change is made in the equipment,and if the equipment is properly maintained and operated.Compliance InformationCompliance Information41Compliance InformationFCC Compliance StatementThis device complies with Part 15 rules. Operation is subject to the following two conditions:1. This device may not cause harmful interference, and2. This device must accept any interference received, including interference that may cause undesired operation.The user is cautioned that any changes or modifications not expressly approved by Zebra Technologies could void the user’s authority to operate the equipment. To ensure compliance, this printer must be used with Shielded Communication Cables.FCC Radiation Exposure Statement (for printers with RFID encoders)This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.Canadian DOC Compliance StatementThis Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AContentsDeclaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4About This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Who Should Use This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11The Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Europe, Africa, Middle East, and India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Asia Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Control Panel Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Control Panel Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Printer Language Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Firmware Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Additional Printer Language Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212 • Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Ship the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Contents679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Select a Site for the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Select a Surface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Provide Proper Operating Conditions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Provide a Data Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Provide a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Select a Data Communication Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Data Cables and Wireless Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Connect the Printer to the Computer or Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Ribbon Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35When to Use Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Coated Side of Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353 • Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Print Modes and Printer Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Print Mode Descriptions and Printer Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 38Media Paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Load Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Beginning Steps for all Print Modes and Printer Options . . . . . . . . . . . . . . . . . . . . . . 41Additional Steps for Tear-Off Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Additional Steps for Peel-Off Mode (with or without Liner Take-Up). . . . . . . . . . . . . . 45Additional Steps for Cutter or Delayed Cut Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Additional Steps for Rewind Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Load Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Remove Used Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Manual Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614 • Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Enter Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Exit Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Change Password-Protected Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Default Password Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Disable the Password Protection Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Print a Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Print a Network Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
7Contents5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AControl Panel Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69How to View or Modify Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Additional Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Standard Printer Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 705 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97Replacing Printer Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Cleaning Schedule and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Clean the Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Clean the Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Clean the Media Compartment and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Clean the Cutter Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Routine Maintenance for the Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Remove Printed Labels or Liner from the Rewind Spindle . . . . . . . . . . . . . . . . . . . . 106Adjust Media Alignment for Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1086 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109Troubleshooting Checklists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115Calibration Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118Communications Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120Miscellaneous Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123Power-On Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125FEED Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126FEED and PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1317 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134Printing Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141Contents879695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Notes • _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AAbout This DocumentThis section provides you with contact information, document structure and organization, and additional reference documents.ContentsWho Should Use This Document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10How This Document Is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Contacts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12About This DocumentWho Should Use This Document1079695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Who Should Use This DocumentThis User Guide is intended for use by any person who needs to operate or to troubleshoot problems with the printer.How This Document Is OrganizedThe User Guide is set up as follows:Section DescriptionIntroduction on page15 This section shows the operational controls and location of major components used when loading media.Printer Setup on page 23 This section provides the tasks that you must complete and the issues that you must consider before you load and configure your printer.Operations on page 37 This section provides the procedures for loading and calibrating the printer.Configuration on page 63 This section describes the control panel parameters that are used to configure the printer for operation.Routine Maintenance on page 97 This section provides routine cleaning and maintenance procedures.Troubleshooting on page 109 This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included.Specifications on page 133 This section provides the features of and specifications for the printer.
11About This DocumentContacts5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AContactsYou can contact Zebra Technologies Corporation at the following:Web Sitehttp://www.zebra.comTechnical Support via the Internet is available 24 hours per day, 365 days per year. Go to http://www.zebra.com/support.The AmericasEurope, Africa, Middle East, and IndiaAsia PacificRegional Headquarters Technical Support Customer Service Dept.Zebra Technologies International, LLC333 Corporate Woods ParkwayVernon Hills, Illinois 60061.3109 U.S.AT: +1 847 793 2600Toll-free +1 800 423 0422F: +1 847 913 8766T: +1 877 ASK ZEBRA (275 9327)F: +1 847 913 2578Hardware: ts1@zebra.comSoftware: ts3@zebra.comFor printers, parts, media, and ribbon, please call your distributor, or contact us.T: +1 877 ASK ZEBRA (275 9327)E: clientcare@zebra.comRegional Headquarters Technical Support Internal Sales Dept.Zebra Technologies Europe LimitedZebra HouseThe Valley Centre, Gordon RoadHigh WycombeBuckinghamshire, HP13 6EQ, UKT: +44 (0)1494 472872F: +44 (0) 1494 450103T: +44 (0) 1494 768298F: +44 (0) 1494 768210Germany: Tsgermany@zebra.comFrance: Tsfrance@zebra.comSpain/Portugal: Tsspain@zebra.comAll other areas: Tseurope@zebra.comFor printers, parts, media, and ribbon, please call your distributor, or contact us.T: +44 (0) 1494 768316F: +44 (0) 1494 768244E: cseurope@zebra.comRegional Headquarters Technical Support Customer ServiceZebra Technologies Asia Pacific, LLC120 Robinson Road#06-01 Parakou BuildingSingapore 068913T: +65 6858 0722F: +65 6885 0838T: +65 6858 0722F: +65 6885 0838E: China: tschina@zebra.comAll other areas:tsasiapacific@zebra.comFor printers, parts, media, and ribbon, please call your distributor, or contact us.T: +65 6858 0722F: +65 6885 083612About This DocumentDocument Conventions5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ADocument ConventionsThe following conventions are used throughout this document to convey certain information.Alternate Color (online only) Cross-references contain hot links to other sections in this guide. If you are viewing this guide online in .pdf format, you can click the cross-reference (blue text) to jump directly to its location. LCD Display Examples Text from a printer’s Liquid Crystal Display (LCD) appears in Bubbledot ICG font.Command Line Examples Command line examples appear in Courier New font. For example, type ZTools to get to the Post-Install scripts in the bin directory.Files and Directories File names and directories appear in Courier New font. For example, the Zebra<version number>.tar file and the /root directory.Icons UsedCaution • Warns you of the potential for electrostatic discharge.Caution • Warns you of a potential electric shock situation.Caution • Warns you of a situation where excessive heat could cause a burn.Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.Caution • (No icon) Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.Important • Advises you of information that is essential to complete a task.Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.Example • Provides an example, often a scenario, to better clarify a section of text.
About This DocumentDocument Conventions1379695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Illustration Callouts Callouts are used when an illustration contains information that needs to be labeled and described. A table that contains the labels and descriptions follows the graphic. Figure 1 provides an example.Figure 1 • Sample Figure with Callouts1FEED button2CANCEL button2114About This DocumentDocument Conventions5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ANotes • _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A1IntroductionThis section shows the operational controls and location of major components used when loading media.ContentsExternal View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Printer Media Compartment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Control Panel Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Control Panel Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Printer Language Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2116IntroductionExternal View5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AExternal ViewFigure 2 and Figure 3 show the components and connections on the outside of the printer.Figure 2 • Front of PrinterFigure 3 • Rear of Printer1Control panel2Media door121Power switch (O = off, I = on) 5Serial port2AC power connector 6Internal wired print server port (Ethernet)3Wireless print server card slot (Ethernet) 7USB port4Wireless card ejector button 8Parallel port56781234
17IntroductionPrinter Media Compartment5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrinter Media CompartmentFigure 4 shows the components inside the media compartment of your printer. Depending on installed options, your printer may look slightly different.Figure 4 • Printer ComponentsNote • For optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of genuine Zebra™ supplies as part of the total solution. Specifically, the ZM400, ZM600, RM400, and RM600 are designed to work only with genuine Zebra™ printheads, thus maximizing safety and print quality.1Printhead assembly 6Ribbon take-up spindle2Control panel 7Ribbon supply spindle3Media door 8Dancer assembly4Media supply guide 9Printhead release latch5Media supply hanger94567123818IntroductionControl Panel5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AControl PanelThe control panel contains the lights that indicate basic operation and the buttons that you may need to press during basic operation. The control panel buttons and lights are labeled in Figure 5. Descriptions for each are located in Table 1 and Table 2.Figure 5 • Control Panel1Power LED2Pause LED3Error LED4Data LED5LCD6CANCEL button7PLUS (+) button8SETUP/EXIT button9MINUS (–) button10 SELECT button11 FEED button12 PAUSE button1 2 3 456781112109
IntroductionControl Panel1979695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Control Panel ButtonsTable 1 • Control Panel ButtonsButton FunctionFEED Forces the printer to feed one blank label each time the button is pressed.• Printer not printing: one blank label immediately feeds.• Printing: one blank label feeds after the current batch of labels is complete.PAUSE Starts and stops the printing process.• Printer not printing: no printing occurs. (Press PAUSE again to resume printing.)• Printing: printing stops after the current label is complete.CANCEL Cancels print jobs when the printer is paused.• Printer not printing: the next stored label format does not print.• Printing: current label completes printing, and the next label format is cancelled.Press and hold for several seconds to cancel all print jobs in memory.SETUP/EXIT Enters and exits the configuration mode. SELECT Toggles the function of PLUS (+) and MINUS (–) between the Scroll and Change Modes.• Press once to use PLUS (+) and MINUS (–) to change the values of the selection.• Press again to use PLUS (+) and MINUS (–) to scroll through the menu items.PLUS (+)(scroll mode) Scrolls to the next selection.PLUS (+)(change mode) • Increases the value.• Performs the action on the bottom right of the LCD.MINUS (–)(scroll mode) Scrolls to the previous selection.MINUS (–)(change mode) • Decreases the value.• Moves to the next available digit in a number.• Performs the action on the bottom left of the LCD.20IntroductionControl Panel5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AControl Panel LightsTable 2 • Control Panel LightsLight Status IndicationPOWER Off The printer is off, or no power is applied.On The printer is on.PAUSE Off Normal printer operation.On The printer has stopped all printing operations.Flashing The Pause light flashes when initializing FLASH memory and in Peel-Off Mode when the label is available.ERROR Off Normal printer operation (no errors).On An error condition is preventing printing. This includes MEDIA OUT and RIBBON OUT errors.Flashing An error condition exists, but printing is allowed to continue. This includes RIBBON IN warning, HEAD UNDER TEMP warning, and HEAD OVER TEMP error.DATA Off Normal printer operation (no data being received or processed).One flash CANCEL was pressed and a format is successfully cancelled.Slow flashing The printer cannot accept more data from the host.Fast flashing The printer is receiving data.On A partial format has been received and no subsequent data activity.
21IntroductionPrinter Language Modes5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrinter Language ModesDepending on how your printer was ordered, it came from the factory with firmware that operates in or allows you to use certain commands for one of the following printer languages:• Zebra Programming Language (ZPL®)•Eltron® Programming Language (EPL™)Firmware DownloadsYou may download firmware to the printer at any time to change from one printer language to another. For the latest firmware versions and instructions for downloading them, go to http://www.zebra.com/firmware.Additional Printer Language InformationThe following manuals contain specific information about the different printer language modes. Copies of these manuals are on the CD that came with your printer and at http://www.zebra.com/manuals.•ZPL II® Programming Guide• EPL2™ Programming GuideNote • When the printer changes from one printer language to another, error messages may appear on the LCD, and some control panel lights may activate in error mode. You may ignore these error messages and lights. When the firmware download is complete, reboot the printer and then load printer defaults to return the printer to Operating mode.IntroductionPrinter Language Modes2279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Notes • _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A2Printer SetupThis section provides the tasks that you must complete and the issues that you must consider before you load and configure your printer.ContentsBefore You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Store the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Select a Site for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Select a Surface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Provide Proper Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Allow Proper Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Provide a Data Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Provide a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Select a Data Communication Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Data Cables and Wireless Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Connect the Printer to the Computer or Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Connect the Printer to a Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Power Cord Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Types of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Coated Side of Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3524Printer SetupBefore You Begin5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ABefore You BeginReview this checklist, and resolve any issues before you set up or use your printer.Unpack and Inspect the Printer Have you unpacked the printer and inspected it for damage? If you have not, see Unpack and Inspect the Printer on page 25.Select a Site Have you selected an appropriate location for the printer? If you have not, see Select a Site for the Printer on page 26.Connect to a Data Source Have you determined how the printer will connect to a data source (usually a computer)? For more information, see Select a Data Communication Interface on page 27.Attach a Power Cord Do you have the correct power cord for your printer? If you are unsure, see Power Cord Specifications on page 32. To attach the power cord and connect the printer to a power source, see Connect the Printer to a Power Source on page 31.Select Media Do you have the correct media for your application? If you are unsure, see Types of Media on page 33.Select Ribbon Do you need to use ribbon, and is the appropriate ribbon available, if needed? If you are unsure, see Ribbon Overview on page 35.
25Printer SetupHandling the Printer5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AHandling the PrinterThis section describes how to handle your printer.Unpack and Inspect the PrinterWhen you receive the printer, immediately unpack it and inspect for shipping damage. • Save all packing materials.• Check all exterior surfaces for damage.• Raise the media door, and inspect the media compartment for damage to components.If you discover shipping damage upon inspection:• Immediately notify the shipping company and file a damage report.• Keep all packaging material for shipping company inspection.• Notify your authorized Zebra resellerStore the PrinterIf you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the conditions shown in Table 3.Ship the PrinterIf you must ship the printer:• Turn off (O) the printer, and disconnect all cables.• Remove any media, ribbon, or loose objects from the printer interior.• Close the printhead.• Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit. A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed.Important • Zebra Technologies Corporation is not responsible for any damage incurred during the shipment of the equipment and will not repair this damage under warranty.Table 3 • Storage Temperature and HumidityTemperature Relative Humidity–40°F to 140°F (–40° to 60°C) 5% to 85% non-condensing26Printer SetupSelect a Site for the Printer5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASelect a Site for the PrinterConsider the following when selecting an appropriate location for your printer.Select a SurfaceSelect a solid, level surface of sufficient size and strength to accommodate the printer and other equipment (such as a computer), if necessary. The choices include a table, countertop, desk, or cart. For the printer’s weight and dimensions, see General Specifications on page 134.Provide Proper Operating ConditionsThis printer is designed to function in a wide range of environmental and electrical conditions, including a warehouse or factory floor. For more information on the required conditions, see General Specifications on page 134.Table 4 shows the temperature and relative humidity requirements for the printer when it is operating.Allow Proper SpaceThe printer should have enough space around it for you to be able to open the media door. To allow for proper ventilation and cooling, leave open space on all sides of the printer.Provide a Data SourceIf the printer will be located away from the data source (such as a computer), the selected site must provide the appropriate connections to that data source. For more information on the types of communication interfaces and their limitations, see Select a Data Communication Interface on page 27.Provide a Power SourcePlace the printer within a short distance of a power outlet that is easily accessible.Table 4 • Operating Temperature and HumidityMode Temperature Relative HumidityThermal Transfer 40° to 104°F (5° to 40°C) 20 to 85% non-condensing.Direct Thermal 32° to 104°F (0° to 40°C) 20 to 85% non-condensingCaution • Do not place any padding or cushioning material behind or under the printer because this restricts air flow and could cause the printer to overheat.
27Printer SetupSelect a Data Communication Interface5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASelect a Data Communication InterfaceTable 5 provides basic information about data communication interfaces that you can use to connect your printer to a computer. You may send label formats to the printer through any data communication interface that is available. Select an interface that is supported by both your printer and your computer or your Local Area Network (LAN).Table 5 • Characteristics of the Data Communication InterfacesInterface Standard or Optional on Printer CharacteristicsRS-232 Serial Standard • Maximum cable length of 50 ft (15.24 m).• You may need to change printer parameters to match the host computer.• You need to use a null-modem adaptor to connect to the printer if using a standard modem cable.IEEE 1284 Bidirectional Parallel Standard • Maximum cable length of 10 ft (3 m).• Recommended cable length of 6 ft (1.83 m).• No printer parameter changes required to match the host computer.USB Standard • Maximum cable length of 16.4 ft (5 m).• No printer parameter changes required to match the host computer.Internal wired Ethernet print server Optional • Can print to the printer from any computer on your LAN.• Can communicate with the printer through the printer’s web pages.• Computer must be equipped with an Ethernet board.• The printer must be configured to use your LAN.Wireless Ethernet print server Optional • Can print to the printer from any computer on your Wireless Local Area Network (WLAN).• Can communicate with the printer through the printer’s web pages.• Computer must be equipped with an Ethernet board.• The printer must be configured to use your WLAN.Printer SetupSelect a Data Communication Interface2879695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Data Cables and Wireless CardsYou must supply all data cables or wireless cards for your application.Data Cables Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with metal or metallized connector shells. Unshielded data cables may increase radiated emissions above the regulated limits.To minimize electrical noise pickup in the cable:• Keep data cables as short as possible.• Do not bundle the data cables tightly with the power cords.• Do not tie the data cables to power wire conduits.Wireless Cards For supported wireless cards, refer to the ZebraNet Wireless Print Server and Wireless Plus Print Server User Guide. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.Connect the Printer to the Computer or NetworkTable 6 shows how to connect the different types of data cables to your printer and computer. The connectors on the back of your computer may be in different locations than on the sample computer shown in this section. For another view of the connectors on the printer, see Figure 3 on page 16.Caution • Ensure that the printer power is off (O) before connecting data communications cables. Connecting a data communications cable while the power is on (I) may damage the printer.Table 6 • Connecting the Printer to a Computer or NetworkInterface Connection and ConfigurationRS-232 Serial The baud rate, number of data and stop bits, the parity, and the XON/XOFF or DTR control must match those of the host computer. See Control Panel Parameters on page 69 to view or change these parameters.
29Printer SetupSelect a Data Communication Interface5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AIEEE 1284 BidirectionalParallelNo additional configuration is necessary. USB No additional configuration is necessary.Caution • Be careful not to plug the USB cable into the wired Ethernet print server connector on the printer because doing so will damage the connector.Table 6 • Connecting the Printer to a Computer or Network (Continued)Interface Connection and ConfigurationPrinter SetupSelect a Data Communication Interface3079695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Internal wired Ethernet print serverRefer to the ZebraNet 10/100 Print Server User and Reference Guide for configuration instructions. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer. Wireless Ethernet print serverRefer to the ZebraNet Wireless Print Server and Wireless Plus Print Server User Guide for configuration instructions. A copy of this manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer.Table 6 • Connecting the Printer to a Computer or Network (Continued)Interface Connection and Configuration
31Printer SetupConnect the Printer to a Power Source5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AConnect the Printer to a Power SourceThe AC power cord must have a three-prong female connector on one end that plugs into the mating AC power connector at the rear of the printer. If a power cable was not included with your printer, refer to Power Cord Specifications on page 32.To connect the printer to a power source, complete these steps:1. Toggle the printer power switch to the off (O)position.2. Plug the power cord into the AC power connector (1) on the rear of the printer.3. Plug the other end of the power cord into a power outlet near the printer.4. Turn on (I) the printer.The control panel LCD and lights activate, indicating that the printer is booting up.Caution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific three-conductor grounded plug configuration.1Printer SetupConnect the Printer to a Power Source3279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Power Cord SpecificationsDepending on how your printer was ordered, a power cord may or may not be included. If one is not included or if the one included is not suitable for your requirements, see Figure 6 and refer to the following guidelines:• The overall cord length must be less than 9.8 ft. (3 m).• The cord must be rated for at least 10 A, 250 V.• The chassis ground (earth) must be connected to ensure safety and reduce electromagnetic interference.Figure 6 • Power Cord SpecificationsFigure 7 • International Safety Organization CertificationsCaution • For personnel and equipment safety, always use an approved three-conductor power cord specific to the region or country intended for installation. This cord must use an IEC 320 female connector and the appropriate region-specific, three-conductor grounded plug configuration.1AC power plug for your country—This should bear the certification mark of at least one of the known international safety organizations (Figure 7).23-conductor HAR cable or other cable approved for your country.3IEC 320 connector—This should bear the certification mark of at least one of the known international safety organizations (Figure 7).4Length d 9.8 ft. (3 m). Rating 10 Amp, 250 VAC.3124
33Printer SetupTypes of Media5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ATypes of MediaYour printer can use various types of media:•Standard media—Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner.•Tag stock—Tags are usually made from a heavy paper. Tag stock does not have adhesive or a liner, and it is typically perforated between tags.•Radio frequency identification (RFID) “smart” media—RFIDmedia can be used in a printer that is equipped with an RFID reader/encoder. RFID labels are made from the same materials and adhesives as non-RFID labels. Each label has an RFID transponder (sometimes called an “inlay”), made of a chip and an antenna, embedded between the label and the liner. The shape of the transponder varies by manufacturer and is visible through the label. All “smart” labels have memory that can be read, and many have memory that can be encoded.Table 7 describes roll and fanfold media. Roll media is loaded into the printer while fanfold media may be located inside or outside of the printer.Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear. To purchase supplies, go to http://www.zebra.com/howtobuy.Important • Transponder placement within a label depends on the transponder type and the printer model. Make sure that you are using the correct “smart” media for your printer.Printer SetupTypes of Media3479695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Table 7 • Roll and Fanfold MediaMedia Type How It Looks DescriptionNon-ContinuousRoll Media Roll media is wound on a 3-in. (76-mm) core. Individual labels are separated by one or more of the following methods:•Web media separates labels by gaps, holes, or notches. •Black mark media uses pre-printed black marks on the back side of the media to indicate label separations. •Perforated media has perforations that allow the labels or tags to be separated from each other easily. The media may also have black marks or other separations between labels or tags.Non-ContinuousFanfold Media Fanfold media is folded in a zigzag pattern. Fanfold media can have the same label separations as non-continuous roll media. The separations would fall on or near the folds.Continuous Roll Media Roll media is wound on a 3-in. (76-mm) core. Continuous roll media does not have gaps, holes, notches, or black marks to indicate label separations. This allows the image to be printed anywhere on the label. Sometimes a cutter is used to cut apart individual labels.
35Printer SetupRibbon Overview5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ARibbon OverviewRibbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be. When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.When to Use RibbonThermal transfer media requires ribbon for printing while direct thermal media does not. To determine if ribbon must be used with a particular media, perform a media scratch test.To perform a media scratch test, complete these steps:1. Scratch the print surface of the media rapidly with your fingernail.2. Did a black mark appear on the media?Coated Side of RibbonRibbon can be wound with the coated side on the inside or outside. The ribbon used must match the Thermal Transfer option installed. The standard Thermal Transfer option (black ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option (gray ribbon spindle) uses ribbon coated on the inside. If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is coated. Adhesive TestIf you have labels available, perform the adhesive test to determine which side of a ribbon is coated. This method works well for ribbon that is already installed.To perform an adhesive test, complete these steps:1. Peel a label from its liner.2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.3. Peel the label off of the ribbon.If a black mark... Then the media is...Does not appear on the media Thermal transfer. A ribbon is required.Appears on the media Direct thermal. No ribbon is required.Printer SetupRibbon Overview3679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/084. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?Ribbon Scratch TestPerform the ribbon scratch test when labels are unavailable.To perform a ribbon scratch test, complete these steps:1. Unroll a short length of ribbon.2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the ribbon in contact with the paper.3. Scratch the inner surface of the unrolled ribbon with your fingernail.4. Lift the ribbon from the paper.5. Observe the results. Did the ribbon leave a mark on the paper?If ink from the ribbon... Then...Adhered to the label The ribbon is coated on the outside and can be used with the standard Thermal Transfer option (black ribbon spindle). In the ribbon loading procedure, instructions are marked with this symbol.Did not adhere to the label The ribbon is coated on the inside and can be used with the alternate Thermal Transfer option (gray ribbon spindle). In the ribbon loading procedure, instructions are marked with this symbol.If the ribbon... Then...Left a mark on the paper The ribbon is coated on the outside and can be used with the standard Thermal Transfer option (black ribbon spindle).Did not leave a mark on the paper The ribbon is coated on the inside and can be used with the alternate Thermal Transfer option (gray ribbon spindle). In the ribbon loading procedure, instructions are marked with this symbol.
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A3OperationsThis section provides the procedures for loading and calibrating the printer.Note • Complete the tasks and resolve the issues in Printer Setup on page 23 before operating the printer.ContentsPrint Modes and Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Print Mode Descriptions and Printer Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . 38Media Paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Load Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Beginning Steps for all Print Modes and Printer Options. . . . . . . . . . . . . . . . . . . . . . . 41Additional Steps for Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Additional Steps for Peel-Off Mode (with or without Liner Take-Up) . . . . . . . . . . . . . . 45Additional Steps for Cutter or Delayed Cut Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Additional Steps for Rewind Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51Load Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59Calibrate the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Auto Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Manual Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60Adjust Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6138OperationsPrint Modes and Printer Options5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrint Modes and Printer OptionsThe printer can use different print modes and options for label removal (Table 8). Use a print mode that matches the media being used and the printer options available. For more information on the types of media, see Types of Media on page 33. To select a print mode, see Select Print Mode on page 73.Print Mode Descriptions and Printer RequirementsTable 8 • Print Modes and Printer OptionsPrint Mode When to Use/Printer Options Required Printer ActionsTear-Off (default setting) Use for most applications. This mode can be used with any printer options and most media types.The printer prints label formats as it receives them. The printer operator can tear off the printed labels any time after they print.Peel-Off Use only if the printer has the Peel-Off, Liner Take-Up, or Rewind option. The printer peels the label from the liner during printing and then pauses until the label is removed. In Peel-Off mode, the liner exits the front of the printer. In Peel-Off mode with Liner Take-Up, the liner winds onto the liner take-up spindle or the rewind spindle.Cutter Use if the printer has a cutter option when you want the labels to be cut apart. The printer prints a label and then cuts it free.Delayed Cut Use if the printer has a cutter option when you want the printer to cut the labels apart at a signal.The printer prints a label, pauses, and cuts the label when it receives the ~JK (delayed cut) ZPL command.Rewind Use if the printer has the Rewind option and you want the labels to rewind on a core. The printer prints without pausing between labels. The media or liner is wound onto a core after printing.Linerless Peel Reserved for future options. Reserved for future options.LinerlessRewind Reserved for future options. Reserved for future options.
OperationsPrint Modes and Printer Options3979695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Media PathsTable 9 shows the media paths for print mode and printer option combinations using roll media. Fanfold media uses the same print modes and printer options as roll media. Table 9 • Media Paths for Print Modes with Various Printer OptionsPrint Mode Printer Option Media PathTear-Off Printers with any printer options can use Tear-Off modePeel-Off Peel, Liner take-up, or RewindPeel-Off (with Liner Take-Up) Liner take-upRewindRed solid lines = media, Blue dotted lines = backing only40OperationsPrint Modes and Printer Options5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ACutter or Delayed Cut Cutter (shown with an optional catch tray)Rewind RewindTable 9 • Media Paths for Print Modes with Various Printer Options (Continued)Print Mode Printer Option Media PathRed solid lines = media, Blue dotted lines = backing only
OperationsLoad Media4179695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Load MediaThe beginning steps for loading media apply to all printers, including those that have the peel-off, liner take-up, cutter, or rewind option. When you have completed these beginning steps, continue with the media loading instructions for the print mode and printer options that apply to you. For more information about print modes and printer options, see Print Modes and Printer Options on page 38.Beginning Steps for all Print Modes and Printer OptionsTo begin loading media for all print modes and printer options, complete these steps:1. Press the printhead release latch to open the printhead assembly. Lift the printhead until it latches open.2. Slide out the media guide.Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.42OperationsLoad Media5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A3. Insert media into the printer. Follow the instructions for roll or fanfold media, as appropriate.Roll Media Fanfold Mediaa. Remove and discard any tags or labels that are dirty or that are held by adhesives or tape.a. Flip down the media supply guide.b. Flip down the media supply guide. b. Feed the media through the rear or bottom access slot.Rear FeedBottom Feedc. Place the roll of media on the media supply hanger. Push the roll as far back as it will go.d. Flip up the media supply guide. c. Drape the media over the media supply hanger.
OperationsLoad Media4379695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/084. Feed the media under the dancer assembly (1), the upper media sensor (2), and the ribbon sensor (3). Slide the media back until it touches the inside back wall of the upper media sensor.5. Continue with the final instructions for the desired print mode. The print mode must be compatible with the media being used and the printer options installed. See Print Mode Descriptions and Printer Requirements on page 38 for more information.•Additional Steps for Tear-Off Mode on page 44•Additional Steps for Peel-Off Mode (with or without Liner Take-Up) on page 45•Additional Steps for Cutter or Delayed Cut Mode on page 50•Additional Steps for Rewind Mode on page 51e. Slide in the media supply guide until it touches the edge of the roll. d. Flip up the media supply guide.e. Slide in the media supply guide until it touches the edge of the media.Roll Media (Continued) Fanfold Media (Continued)13 244OperationsLoad Media5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AAdditional Steps for Tear-Off ModeAfter completing Beginning Steps for all Print Modes and Printer Options on page 41,continue with this section to operate the printer in Tear-Off mode.To operate the printer in Tear-Off mode, complete these steps:1. Slide in the media guide until it touches the outer edge of the media.2. Set the printer to Tear-Off mode. See Select Print Mode on page 73 for instructions.3. Close the printhead assembly.4. If the printer is paused (the Pause light is on), press PAUSE to enable printing.
OperationsLoad Media4579695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Additional Steps for Peel-Off Mode (with or without Liner Take-Up)After completing Beginning Steps for all Print Modes and Printer Options on page 41,continue with this section to operate the printer in Peel-Off mode with or without liner take-up. Your printer must have the Peel option, the Liner Take-Up option, or the Rewind option installed. See Print Modes and Printer Options on page 38 for more information. For additional procedures related to the rewind option, see Routine Maintenance for the Rewind Option on page 106.To operate the printer in Peel-Off mode, complete these steps:1. Extend the media approximately 18 in. (500 mm) out of the printer.2. Remove the exposed labels so that only the liner remains. 46OperationsLoad Media5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A3. Push down the peel-off mechanism release lever to open the peel assembly.4. Feed the liner over the tear-off/peel-off bar (1) and behind the peel assembly (2). Make sure that the end of the liner falls outside of the printer.5. Complete this step only if you want to use Peel-Off mode with liner take-up. Your printer must have the Liner Take-Up option or the Rewind option installed. Follow the instructions for your printer option.Rewind Option Liner Take-Up Optiona. Feed the liner under the media alignment roller (1). a. Slide the liner into the slot in the liner take-up spindle (1).1211
OperationsLoad Media4779695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08b. Loosen the thumbscrew on the rewind media guide. b. Push the liner back until it touches the back plate of the liner take-up spindle assembly.c. Slide the rewind media guide all the way out, and then fold it down.d. Slide an empty core onto the rewind spindle. c. Wrap the liner around the liner take-up spindle and turn the spindle counterclockwise to tighten the liner.Rewind Option (Continued) Liner Take-Up Option (Continued)48OperationsLoad Media5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. Ae. Wrap the liner around the core and turn the rewind spindle counterclockwise to tighten the liner.(No additional steps for the liner take-up option.)f. Fold up the rewind media guide, and then slide it in until it touches the liner.g. Tighten the thumbscrew on the rewind media guide.Rewind Option (Continued) Liner Take-Up Option (Continued)
OperationsLoad Media4979695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/086.7. Slide in the media guide until it touches the outer edge of the media.8. Set the printer to Peel-Off mode. See Select Print Mode on page 73 for instructions.9. Close the printhead assembly.10. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Peeling and liner take-up (if used) begin automatically.Caution • Use the peel release lever and your right hand to close the peel assembly. Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers.Close the peel assembly using the peel-off mechanism release lever.50OperationsLoad Media5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AAdditional Steps for Cutter or Delayed Cut ModeAfter completing Beginning Steps for all Print Modes and Printer Options on page 41,continue with this section to operate the printer in Cutter or Delayed Cut mode.To operate the printer in Cutter or Delayed Cut mode, complete these steps:1.2. Slide in the media guide until it touches the outer edge of the media.3. Set the printer to Cutter or Delayed Cut mode. See Select Print Mode on page 73 for instructions.Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.Feed the media through the cutter (1).1
OperationsLoad Media5179695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/084. Close the printhead assembly.5. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Cutting begins automatically.Additional Steps for Rewind ModeAfter completing Beginning Steps for all Print Modes and Printer Options on page 41,continue with this section to operate the printer in Rewind mode. For additional procedures related to the rewind option, see Routine Maintenance for the Rewind Option on page 106.To operate the printer in Rewind mode, complete these steps:1. Pull approximately 18 in. (500 mm) of media through the front of the printer.52OperationsLoad Media5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A2. Feed the media over the peel assembly (1).3. Feed the media under the media alignment roller (1).4. Loosen the thumbscrew on the rewind media guide.5. Slide the rewind media guide all the way out, and then fold it down.11
OperationsLoad Media5379695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/086. Slide an empty core onto the rewind spindle.7. Wrap the media around the core and turn the rewind spindle counterclockwise to tighten the media. Ensure that the edge of the media is flush against the backplate of the rewind spindle.8. Fold up the rewind media guide, and then slide it in until it touches the media.9. Tighten the thumbscrew on the rewind media guide.54OperationsLoad Media5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A10. Slide in the media guide until it touches the outer edge of the media.11. Set the printer to Rewind mode. See Select Print Mode on page 73 for instructions.12. Close the printhead assembly.13. If the printer is paused (the Pause light is on), press PAUSE to enable printing. Rewinding begins automatically.
55OperationsLoad Ribbon5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ALoad RibbonAlways use ribbon that is wider than the media to protect the printhead from wear. For direct thermal printing, do not load ribbon in the printer. The standard Thermal Transfer option (black ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option (gray ribbon spindle) uses ribbon coated on the inside. To avoid damaging your printer, follow the directions for the Thermal Transfer option installed in your printer.Figure 8 shows the ribbon paths for ribbon coated on the outside and ribbon coated on the inside. The coated surfaces of the ribbon are shown in gray when they are visible. To determine which side of a ribbon is printed, see Coated Side of Ribbon on page 35.Figure 8 • Ribbon PathRibbon Coated Outside (black ribbon spindle) Ribbon Coated Inside (gray ribbon spindle)1Tension blade2Ribbon take-up spindle3Ribbon supply spindle4Printhead assembly5Printhead release latch1234512345OperationsLoad Ribbon5679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08To load ribbon, complete these steps:1. Set the ribbon supply spindle for normal or low tension.• To place the ribbon supply spindle in the normal position, firmly pull out the spindle end cap until it extends and clicks in place, as shown in Figure 9. Use this setting for most applications.• To place the ribbon supply spindle in the low-tension position, firmly push in the end cap until it retracts and clicks in place, as shown in Figure 9. Use this setting when using a narrow ribbon or if normal tension hampers ribbon movement.Figure 9 • Ribbon Spindle—Normal and Low Tension2. Press the printhead release latch to open the printhead assembly. Lift the printhead until it latches open.Caution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.1Normal Position (Spindle End Cap Extended)2Low-Tension Position (Spindle End Cap Retracted)1 2
57OperationsLoad Ribbon5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A3. Insert the ribbon into the printer. In this step, follow the instructions for the Thermal Transfer option installed in your printer.Ribbon Coated Outside (black ribbon spindle) Ribbon Coated Inside (gray ribbon spindle)a. Hold the ribbon with the loose end unrolling clockwise. a. Hold the ribbon with the loose end unrolling counterclockwise.b. Place the roll of ribbon on the ribbon supply spindle (1) and push it all the way back. b. Place the roll of ribbon on the ribbon supply spindle (1) and push it all the way back.c. Pull the end of the ribbon under the printhead assembly (1) and out the front of the printer. Extend the ribbon approximately 24 in. (610 mm) out of the printer.c. Pull the end of the ribbon under the printhead assembly (1) and out the front of the printer. Extend the ribbon approximately 24 in. (610 mm) out of the printer.1 11 1OperationsLoad Ribbon5879695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/084. Close the printhead assembly.5. Wind the ribbon clockwise onto the ribbon take-up spindle (1).Ribbon Coated Outside (black ribbon spindle) Ribbon Coated Inside (gray ribbon spindle)11
59OperationsLoad Ribbon5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ARemove Used RibbonTo remove used ribbon, complete these steps:1.2. To loosen the ribbon, squeeze it against the ribbon take-up spindle tension blades (1). At the same time, turn the ribbon take-up spindle release knob counterclockwise (2).The tension blades collapse into the ribbon take-up spindle, loosening the ribbon.3. Slide the used ribbon off of the ribbon take-up spindle and discard.Caution • Do not cut the ribbon directly on the ribbon take-up spindle. Doing so may damage the spindle.If the ribbon has not run out, cut or break it before the ribbon take-up spindle (1).11260OperationsCalibrate the Printer5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ACalibrate the PrinterAuto CalibrationBy default, the printer automatically calibrates on power up or when the printhead is closed. During auto calibration, the printer determines the label length and sensor settings.The results of the auto calibration are stored in the printer’s memory and are retained even if printer power is removed. These parameters remain in effect until the next calibration is performed.Manual CalibrationPerform a media and ribbon sensor calibration to reset the sensitivity of the sensors so the media and ribbon are detected more accurately. If you change the type of ribbon or media, your printer may operate better if you perform this calibration.For instructions, refer to Calibrate Media and Ribbon Sensor Sensitivity on page 84.Note • If the control panel settings for MEDIA POWER UP or HEAD CLOSE are set to LENGTH, NO MOTION, or FEED, the printer starts printing without auto calibrating. See Select Media Power-Up Option on page 90 or Select Head Close Option on page 90.
61OperationsAdjust Printhead Pressure5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AAdjust Printhead PressureYou may need to adjust printhead pressure if printing is too light on one side, if you use thick media, or if the media drifts from side to side during printing.See Figure 10. The ZM400 pressure adjustment dials have four possible settings designated by blocks of increasing size embossed on the print mechanism. The smallest block (fully counterclockwise) is considered position 1, and the largest block (fully clockwise) is considered position 4. The ZM600 dials have seven settings instead of four.Figure 10 • Printhead Pressure Adjustment DialsTo set printhead pressure, complete these steps:1. Use Table 10 or Table 11 to select the initial dial settings for your media, depending on which printer you have.1Outside dial2Inside dial12Table 10 • ZM400 Printhead PressureMedia Width Inside Dial Outside Dial1 in. (25.4 mm) 312 in. (51 mm) 413 in. (76 mm) 323.5 in. and up (89 mm and up) 33OperationsAdjust Printhead Pressure6279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/082. If necessary, adjust the pressure adjustment dials as follows:Table 11 • ZM600 Printhead PressureMedia Width Inside Dial Outside Dial2 in. (50 mm) 6 13 in. (75 mm) 6 24 in. (100 mm) 7 35 in. (125 mm) 7 45.5 in. and up (140 mm and up) 6 6If the media... Then...Requires higher pressure to print well Increase both dials one position.Shifts left while printing Increase the outside dial setting one position, or decrease the inside dial setting one position.Shifts right while printing Increase the inside dial setting one position, or decrease the outside dial setting one position.Prints too lightly on the left side of the label. Increase the inside dial setting one position. Prints too lightly on the right side of the label. Increase the outside dial setting one position.
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A4ConfigurationThis section describes the control panel parameters that are used to configure the printer for operation.ContentsSetup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Enter Setup Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Exit Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Change Password-Protected Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Default Password Value. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Disable the Password Protection Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66Print a Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67Print a Network Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68Control Panel Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69How to View or Modify Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Additional Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Standard Printer Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7064ConfigurationSetup Mode5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASetup ModeAfter you have installed the media and ribbon and the Power-On Self Test (POST) is complete, the control panel displays PRINTER READY. You may now set printer parameters for your application using the control panel display and the buttons directly below it. If it becomes necessary to restore the initial printer defaults, see FEED and PAUSE Self Test on page 129.Enter Setup ModeTo enter Setup Mode, complete these steps:1. Press SETUP/EXIT.2. Press PLUS (+) or MINUS (–) to scroll through the parameters.3. Press SELECT to select and deselect the parameters.Important • Certain printing conditions may require that you adjust printing parameters, such as print speed, darkness, or print mode. These conditions include (but are not limited to):• printing at high speeds• peeling the media• the use of extremely thin, small, synthetic, or coated labelsBecause these and other factors affect print quality, run tests to determine the best combination of printer settings and media for your application. A poor match may limit print quality or print rate, or the printer may not function properly in the desired print mode.
ConfigurationSetup Mode6579695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Exit Setup ModeTo leave Setup mode, complete these steps:1. Press SETUP/EXIT.The LCD displays SAVE CHANGES.2. Press PLUS (+) or MINUS (-) to display the save options:3. Press SETUP/EXIT to select the displayed choice.When the configuration and calibration sequence is done, PRINTER READY displays.LCD DescriptionPERMANENTStores values in the printer even when power is turned off.TEMPORARYSaves the changes until power is turned off.CANCELCancels all changes made since you entered Setup mode,except for changes made to the darkness and tear-off settings, which go into effect as soon as they are made.LOAD DEFAULTSRestores all parameters other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.Note • Loading factory defaults causes the printer to auto-calibrate.LOAD LAST SAVELoads values from the last permanent save.DEFAULT NETRestores the wired and wireless network settings back to factory defaults.66ConfigurationChange Password-Protected Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AChange Password-Protected ParametersCertain parameters, including the communication parameters, are password-protected by factory default.The first time that you attempt to change a password-protected parameter, the printer displays ENTER PASSWORD. Before you can change the parameter, you must enter the four-digit numeric password. After you have entered the password correctly, you do not have to enter it again unless you leave Setup mode by pressing SETUP/EXIT or by turning off (O) the printer.To enter a password for a password-protected parameter, complete these steps:1. At the password prompt, use MINUS (-) to change the selected digit position.2. When you have selected the digit that you wish to change, use PLUS (+) to increase the selected digit value. Repeat these two steps for each digit of the password.3. After entering the password, press SELECT.The parameter you selected to change is displayed. If the password was entered correctly, you can change the value.Default Password ValueThe default password value is 1234. The password can be changed using the Zebra Programming Language (ZPL) command ^KP (Define Password) or using the printer’s web pages (ZebraNet® 10/100 Print Server, or Wireless Plus Print Server required).Disable the Password Protection FeatureYou can disable the password protection feature so that it no longer prompts you for a password by setting the password to 0000 via the ^KP ZPL command. To re-enable the password-protection feature, send the ZPL command ^KPx, where x can be any number from 1 to 9999.Caution • Do not change password-protected parameters unless you have a complete understanding of the parameters’ functions. If the parameters are set incorrectly, the printer may function unpredictably.
67ConfigurationPrint a Configuration Label5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrint a Configuration LabelA configuration label lists the printer settings that are stored in configuration memory. After you load the media, print a configuration label as a record of your printer’s current settings. Keep the label to use when troubleshooting printing problems.To print a configuration label, complete these steps:1. On the control panel, press SETUP/EXIT.2. Press PLUS (+) or MINUS (-) to scroll through the parameters until you reach LIST SETUP.3. Press SELECT to select the parameter.4. Press PLUS (+) to confirm printing.A configuration label prints (Figure 11).Figure 11 • Configuration Label68ConfigurationPrint a Network Configuration Label5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrint a Network Configuration LabelIf you are using a print server, you can print a network configuration label after the printer is connected to the network.To print a network configuration label, complete these steps:1. On the control panel, press SETUP/EXIT.2. Press PLUS (+) or MINUS (-) to scroll through the parameters until you reach LIST NETWORK.3. Press SELECT to select the parameter.4. Press PLUS (+) to confirm printing.A network configuration label prints (Figure 12). An asterisk designates whether the wired or wireless print server is active. If no wireless print server is installed, the wireless portion of the label does not print.Figure 12 • Network Configuration Label (With a Wireless Print Server Installed)
69ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AControl Panel ParametersUse the LCD on the control panel to view and adjust printer settings.How to View or Modify ParametersWhile viewing parameters, press PLUS (+) to continue to the next parameter, or press MINUS (-) to return to the previous parameter in the cycle. Press SELECT when you want to modify a parameter or view its options. When a parameter is changed, an asterisk (*) appears in the upper left corner of the display to indicate that the value is different from the one currently active in the printer.Additional ParametersAdditional parameters appear in the following situations.• When a wired print server is installed in the printer. For more information, refer to the ZebraNet 10/100 Print Server User and Reference Guide• When a wireless print server is installed in the printer. Refer to the ZebraNet Wireless Print Server and Wireless Plus Print Server User Guide.• When a Radio Frequency Identification (RFID) reader is installed. Refer to the RFIDProgramming Guide for more information.Copies of these manuals are available at http://www.zebra.com/manuals or on the user CD that came with your printer.Note • Your label preparation software or the printer driver may override adjustments made through the control panel. Refer to the software or driver documentation for more information.ConfigurationControl Panel Parameters7079695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Standard Printer ParametersTable 12 shows parameters in the order in which they are displayed when you press PLUS (+)after entering Setup mode.Table 12 • Printer Parameters (Page 1 of 26)Parameter Action/ExplanationZPL, XML, APL-D, APL-IEPL onlyAdjust Print Darkness/DensityDarkness (burn duration) settings depend on a variety of factors, including ribbon type, media type, and the condition of the printhead. You may adjust the darkness for consistent high-quality printing.Important • Set the darkness to the lowest setting that provides good print quality. If the darkness is set too high, the ink may smear, the ribbon may burn through, or the printhead may wear prematurely.If printing is too light or if there are voids in printed areas, increase the darkness. If printing is too dark or if there is spreading or bleeding of printed areas, decrease the darkness.The FEED Self Test on page 126 can be used to determine the best darkness setting. You may want to adjust darkness while performing the PAUSE Self Test on page 125. Because the darkness setting takes effect immediately, you can see the results on labels that are currently printing. Darkness settings also may be changed by the driver or software settings.Default Value (ZPL, XML, APL-D, APL-I): +10Range (ZPL, XML, APL-D, APL-I): 00 to +30Default Value (EPL): +7Range (EPL): 00 to +15To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) to increase darkness.3. Press MINUS (-) to decrease darkness.4. Press SELECT to accept any changes and deselect the parameter.
71ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AAdjust Print SpeedAdjusts the speed for printing a label (given in inches per second). Slower print speeds typically yield better print quality. Print speed changes take effect upon exiting Setup mode.Default Value (ZPL, XML, APL-I, EPL): 2 IPSDefault Value (APL-D): 6 IPSRange:• 200 dpi: 2 to 10 IPS• 300 dpi: 2 to 8 IPS• 600 dpi: 1 to 4 IPSTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) to increase the value.3. Press MINUS (-) to decrease the value.4. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 2 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters7279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Adjust the Tear-Off PositionThis parameter establishes the position of the media over the tear-off/peel-off bar after printing. See Figure 13. Higher numbers move the media out (the tear line moves closer to the leading edge of the next label), and lower numbers move the media in (the tear line moves closer to the edge of the label just printed).Figure 13 • Tear-Off Position AdjustmentDefault Value (ZPL, EPL, APL-I): 0Range (ZPL, EPL, APL-I): -120 to +120Default Value (APL-D): +128iRange (APL-D): +00i to +999i (inches), 0m to 2537m (metric)To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) to increase the value. Each press adjusts the tear-off position by four dot rows.3. Press MINUS (-) to decrease the value. Each press adjusts the tear-off position by four dot rows.4. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 3 of 26)Parameter Action/Explanation1Media direction2Factory-set tear line location at position 0012
73ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASelect Print ModeThis parameter tells the printer how printed labels will be removed. Make sure that you select a print mode that is compatible with your printer and printer options. For information about how the print modes work with different printer options, see Print Modes and Printer Options on page 38.Default Value: TEAR-OFFSelections: TEAR-OFF, PEEL-OFF, CUTTER, DELAYED CUT, LINERLESS-P, LINERLESS-R, LINERLESS-T, REWINDNote • The linerless selections apply only to printers that have the Linerless option.To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.APL-D only Set APL-D Compatibility ModeSets compatibility with DPL printers.Default Value: OFF Selections: ON, OFFTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.APL-D only Set APL-D Control CodesDefault Value: STANDARD Selections: STANDARD, MAINFRAMETo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.APL-D only Set Module A Storage Device for APL-DDefault Value: NONESelections: NONE, RAM 1, RAM 2, FLASH 1, FLASH 2To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 4 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters7479695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08APL-D only Set Module B Storage Device for APL-DDefault Value: NONESelections: NONE, RAM 1, RAM 2, FLASH 1, FLASH 2To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.APL-I only Set Printer Resolution for APL-ISets the dot size for backward compatibility with some older APL-I printers.Default Value: 5 MILSelections: 5 MIL, 10 MIL, 15 MILTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Set Media TypeThis parameter tells the printer the type of media that you are using (see Types of Media on page 33 for more information). Selecting continuous media requires that you include a label length instruction in your label format (^LLxxxx if you are using ZPL or ZPL II).When non-continuous media is selected, the printer feeds media to calculate label length (the distance between two recognized registration points of the inter-label gap, webbing, or alignment notch or hole).Default Value: GAP/NOTCHSelections: GAP/NOTCH, MARK, CONTINUOUSTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 5 of 26)Parameter Action/Explanation
75ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASelect Print MethodThe print method parameter tells the printer the method of printing that you want to use: direct thermal (no ribbon) or thermal transfer (using thermal transfer media and ribbon). Default Value: THERMAL TRANSFERSelections: THERMAL TRANSFER, DIRECT THERMALTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Set Print WidthThis parameter specifies the printable area across the width of the label. Table 13 shows the ranges and default values for print width, which are based on the printer model and the printhead resolution.Note • Setting the width too narrow can result in portions of a label format not being printed on the media. Setting the width too wide wastes formatting memory and can cause printing off of the label and on the platen roller. This setting can affect the horizontal position of the label format if the image was inverted using the ^POI ZPL II command.To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to change the value shown.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 6 of 26)Parameter Action/ExplanationTable 13 • Print Width Ranges and Maximum ValuesPrinthead ResolutionPrinterZM400 ZM600200 dpi Default Value: 832Range: 2 to 832 dots Default Value: 1344Range: 2 to 1344 dots300 dpi Default Value: 1248Range: 2 to 1248 dots Default Value: 1984Range: 2 to 1984 dots600 dpi Default Value: 2496Range: 2 to 2496 dots N/AConfigurationControl Panel Parameters7679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08ZPL, XML, EPL, APL-IAPL-D onlySet Maximum Label LengthThis parameter is used during the media portion of the calibration process. Always set maximum label length to a value that is at least 1.0 in. (25.4 mm) greater than the actual label length (Figure 14). If the value is set to a smaller value than the label length, the printer assumes that continuous media is loaded, and the printer cannot calibrate.For example, if the label length is 5.0 inches (126 mm) including the interlabel gap, set the parameter for 6.0 inches (152 mm). If the label length is 7.5 inches (190 mm), set the parameter for 9.0 inches (229 mm).Figure 14 • Label LengthDefault Value (ZPL, XML, EPL, APL-I): 39.0 inches (988 mm)Selections: Values are adjustable in one-inch (25.4 mm) incrementsDefault Value (APL-D): 1200iRange: 1200i to To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to change the value shown.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 7 of 26)Parameter Action/Explanation}21Label length (including interlabel gap)2Interlabel gap3Set maximum label length to approximately this value13
77ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASet Early Warning for MaintenanceWhen this feature is enabled, the printer provides warnings when the printhead needs to be cleaned.Default Value: MAINT. OFFSelections: MAINT. OFF, MAINTENANCE ONTo change the Early Warning settings:1. Press SELECT to select the parameter.2. When the LCD displays EARLY WARNING MAINTENANCE, press PLUS (+) or MINUS (-) to toggle between OFF and ON. (If you are prompted for a password, enter your password using the instructions in Change Password-Protected Parameters on page 66.)3. Exit Setup mode and save changes to enable additional parameters related to the early warning system.4. Enter Setup mode again and go to the following parameters to enter the printhead cleaning interval and the printhead life.5. Press SELECT to accept any changes and deselect the parameter.Set Printhead Cleaning Interval for Early WarningThis parameter appears only when Early Warning for Maintenance is enabled. This value should correspond to the length of the media or ribbon roll that you are using.Default Value: 450 M/1476 FTSelections: 100 M/328 FT to 450 M/1476 FT in 50 M incrementsTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to set the printhead cleaning interval to the desired number of inches of media or ribbon.When the printhead reaches the set length, WARNING CLEAN PRINTHEAD appears on the LCD. If the alert function is enabled, the printer generates an alert. 3. Press SELECT to accept any changes and deselect the parameter.Reset Printhead Cleaning Counter for Early WarningThis parameter appears only when Early Warning for Maintenance is enabled.To reset the printhead cleaning counter:1. Press SELECT to select the parameter.2. Did you clean the printhead?• If you cleaned the printhead, press PLUS (+) to select YES.• If you did not clean the printhead, press MINUS (-) to select NO.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 8 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters7879695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Set Printhead Life for Early WarningThis parameter appears only when Early Warning for Maintenance is enabled. Set this value to the number of inches of media that the printhead is expected to print.Default Value: 1,000,000 inchesRange: 100 to 1,000,000 inchesTo change the value shown:1. Press SELECT to select the parameter.2. Press MINUS (-) to move the cursor.3. Press PLUS (+) to increase the value of the digit.When the printhead reaches the set length, WARNING REPLACE HEAD appears on the LCD. If the alert function is enabled, the printer generates an alert.4. Press SELECT to accept any changes and deselect the parameter.Reset Printhead Life Counter for Early WarningThis parameter appears only when Early Warning for Maintenance is enabled. To reset the printhead life counter:1. Press SELECT to select the parameter.2. Did you replace the printhead?• If you replaced the printhead, press PLUS (+) to select YES.• If you did not replace the printhead, press MINUS (-) to select NO.3. Press SELECT to accept any changes and deselect the parameter.View Non-Resettable CounterThis parameter displays the total length of media that the printer has printed. You can use ZPL commands to change the unit of measure for this counter. For the commands, refer to the ZPL Programming Guide.View User-Controlled Counter 1This parameter displays the total length of media that the printer has printed since this parameter was last reset. You can use ZPL commands to change the unit of measure and reset this counter. For the commands, refer to the ZPL Programming Guide.View User-Controlled Counter 2This parameter displays the total length of media that the printer has printed since this parameter was last reset. You can use ZPL commands to change the unit of measure and reset this counter. For the commands, refer to the ZPL Programming Guide.Table 12 • Printer Parameters (Page 9 of 26)Parameter Action/Explanation
79ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrint Counter ReadingsPrints a label that lists the odometer readings for the following:• the non-resettable counter• the two user-controlled counters• the Early Warning for Maintenance counters, which indicate when the printhead was last cleaned and the printhead lifeIf the Early Warning for Maintenance feature is disabled, the counters related to it do not print.To print a list of the odometer readings:1. Press SELECT to select the parameter.2. Press PLUS (+) to print the odometer readings.3. Press SELECT to deselect the parameter.List FontsThis option prints a label that lists the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM or Flash memory.To print a list of the available fonts:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.ZPL and XML only List Bar CodesThis option prints a label that lists the available bar codes in the printer. Bar codes may be stored in RAM or Flash memory.To print a list of the available bar codes:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.List ImagesThis option prints a label that lists the available images stored in the printer’s RAM, Flash memory, or optional memory card.To print a list of the available images:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.Table 12 • Printer Parameters (Page 10 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters8079695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08List FormatsThis option prints a label that lists the available formats stored in the printer’s RAM, Flash memory, or optional memory card.To print a list of the available formats:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.ZPL, XML, EPL, APL-DAPL-I onlyList SetupThis option prints a configuration label (see Figure 11 on page 67), which lists the current printer configuration.To print a configuration label:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.APL-I only Print Software Configuration LabelA software configuration label lists pages, formats, and bar codes that are defined for the printer. Other printer settings also are included.To print this label:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.APL-I only Print Hardware Configuration LabelA hardware configuration label lists the memory options, printer metrics, and printhead information.To print this label:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.Table 12 • Printer Parameters (Page 11 of 26)Parameter Action/Explanation
81ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AAPL-I only Print Quality Test LabelA print quality test label contains test bar codes and relevant printer settings.To print this label:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.APL-I only Print Pitch Test LabelTo print this label:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.List Network SettingsThis option prints a network configuration label (see Figure 12 on page 68), which lists the settings for any print server that is installed.To print a network configuration label:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.ZPL, XML, EPL List AllThis option prints labels that list the available fonts, bar codes, images, formats, and the current printer and network configurations.To print labels for all settings:1. Press SELECT to select the parameter.2. Press PLUS (+) to select PRINT.3. Press SELECT to deselect the parameter.APL-I only Print Stored APL-I PageUp to 20 pages can be stored and printed.Selections: 0 through 19Default Value: 0To modify this parameter:• To increase the value, press the up arrow.• To decrease the value, press the down arrow.Table 12 • Printer Parameters (Page 12 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters8279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08APL-I only Print Stored APL-I FormatUp to 100 formats can be stored and printed.Selections: 0 through 99Default Value: 0To modify this parameter:• To increase the value, press the up arrow.• To decrease the value, press the down arrow.ZPL and XML only Format Memory Card This option erases all previously stored information from the optional 64 MB flash chip on the Wireless Plus option board. This parameter appears only when a Wireless Plus option board with the flash chip populated is installed.Caution • This option completely erases the flash chip.To format a memory card:1. Press SELECT to select the parameter.2. Press PLUS (+) to select A:.If your printer is set to require a password, you are prompted to enter the password.3. Enter the password. For instructions, see Change Password-Protected Parameters on page 66.4. Press the appropriate button again to select the desired card.The display shows ARE YOU SURE?.5. Do you want to continue?• Press MINUS (-) to select NO to cancel the request and return to FORMAT CARD prompt.• Press PLUS (+) to select YES and begin initialization.When initialization is complete, the control panel displays FORMATTING CARD COMPLETED.Note • Depending on the amount of memory in the memory card, initialization may take up to 5 minutes to complete.6. Press SELECT to deselect the parameter.Table 12 • Printer Parameters (Page 13 of 26)Parameter Action/Explanation
83ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AInitialize Flash MemoryThis option erases all previously stored information from Flash memory.Caution • This option completely erases the Flash memory.To initialize Flash memory:1. Press SELECT to select the parameter.2. If prompted for a password, enter the printer password. For instructions, see Change Password-Protected Parameters on page 66.The display shows INITIALIZE FLASH?3. Press PLUS (+) to select YES.The display shows ARE YOU SURE?.4. Do you want to continue?• Press MINUS (-) to select NO to cancel the request and return to the INITIALIZE FLASH prompt.• Press PLUS (+) to select YES and begin initialization.When initialization is complete, the control panel displays INITIALIZING MEMORY COMPLETED.Note • Depending on the amount of free FLASH memory, initialization may take up to 1 minute to complete.5. Press SELECT to accept any changes and deselect the parameter.Print Sensor ProfileA sensor profile shows sensor settings compared to actual sensor readings. This label (which will extend across several actual labels or tags) can be used to troubleshoot printing problems. To interpret the results of the sensor profile, see Sensor Profile on page 131.To print a sensor profile:1. Press SELECT to select the parameter.2. Press PLUS (+) to start this standard calibration procedure and print a media sensor profile.3. If the sensitivity of the sensors must be adjusted, perform CalibrateMedia and Ribbon Sensor Sensitivity on page 84.4. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 14 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters8479695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Calibrate Media and Ribbon Sensor SensitivityUse this procedure to adjust sensitivity of media and ribbon sensors.Important • Follow this procedure exactly as presented. All of the steps must be performed even if only one of the sensors requires adjustment. You may press MINUS (-) at any step in this procedure to cancel the process.To perform a media and ribbon sensor calibration:1. Press SELECT to select the parameter.2. Press PLUS (+) to start the calibration procedure.TheLOAD BACKING prompt displays.3. Open the printhead.4. Remove approximately 8 in. (203 mm) of labels from the backing, and pull the media into the printer so that only the backing is between the media sensors.5. Leave the printhead open.6. Press PLUS (+) to continue.TheREMOVE RIBBON prompt displays.7. Remove the ribbon (if used).8. Close the printhead.9. Press PLUS (+) to continue.The message CALIBRATING PLEASE WAIT displays.The printer adjusts the scale (gain) of the signals that it receives from the media and ribbon sensors based on the specific media and ribbon combination being used. On the sensor profile, this essentially corresponds to moving the peak of the graph up or down to optimize the readings for your application.When calibration is complete, RELOAD ALL displays.10. Open the printhead and pull the media forward until a label is positioned under the media sensor.11. Reload the ribbon (if used).12. Close the printhead.13. Press PLUS (+) to continue.The printer performs an auto-calibration. During this process, the printer checks the readings for the media and ribbon based on the new scale established, determines the label length, and determines the print mode. To see the new readings on the new scale, print a sensor profile.14. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 15 of 26)Parameter Action/Explanation
85ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASet Parallel CommunicationsSelect the communications port that matches the one being used by the host computer.Default Value: BIDIRECTIONALSelections: BIDIRECTIONAL, UNIDIRECTIONALTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.ZPL and XML only Set Serial CommunicationsSelect the communications port that matches the one being used by the host computer. This setting applies only when the serial port is used. Note • Select RS232 if you are using an external adapter to enable RS422/485 operation.Default Value: RS232Selections: RS232, RS485 MULTIDROPTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Set BaudThis setting applies only when the serial port is used. The baud setting of the printer must match the baud setting of the host computer for accurate communications to take place. Select the value that matches the one being used by the host computer.Default Value: 9600Selections (ZPL, XML): 300, 600, 1200, 2400, 4800, 9600, 14400, 19200, 28800, 38400, 57600, 115200Selections (EPL): 1200, 2400, 4800, 9600, 19200, 38400, 57600, 115200To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 16 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters8679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Set Data BitsThis setting applies only when the serial port is used. The data bits of the printer must match the data bits of the host computer for accurate communications to take place. Set the data bits to match the setting being used by the host computer.Default Value: 8BITSSelections: 7BITS, 8BITSTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to toggle between the options.3. Press SELECT to accept any changes and deselect the parameter.Set ParityThis setting applies only when the serial port is used. The parity of the printer must match the parity of the host computer for accurate communications to take place. Select the parity that matches the one being used by the host computer.Default Value: NONESelections: EVEN, ODD, NONETo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Set Host HandshakeThis setting applies only when the serial port is used. The handshake protocol of the printer must match the handshake protocol of the host computer for communication to take place. Select the handshake protocol that matches the one being used by the host computer.Default Value (ZPL, XML, APL-D): XON/XOFFSelections (ZPL, XML): XON/XOFF, DSR/DTR, RTS/CTSDefault Value (APL-I): XON/XOFFSelections (APL-I): XON/XOFF, DSR/DTR, RTS/CTS, APL-IDefault Value (EPL): DTR & XON/XOFFSelections (EPL): DTR & XON/XOFF, DTRTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 17 of 26)Parameter Action/Explanation
87ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AAPL-I only Send APL-I Status ResponseDetermines if a response is sent after inquiry commands.Default Value: ONSelections: ON, OFFTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to toggle between the options.3. Press SELECT to accept any changes and deselect the parameter.ZPL and XML only Set ProtocolProtocol is a type of error checking system. Depending on the selection, an indicator may be sent from the printer to the host computer signifying that data has been received. Select the protocol that is requested by the host computer. Further details on protocol can be found in the ZPLProgramming Guide.Default Value: NONESelections: NONE, ZEBRA, ACK_NAKNote • ZEBRA is the same as ACK_NAK, except that ZEBRAresponse messages are sequenced. If ZEBRA is selected, the printer must use DSR/DTR for host handshake protocol.To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.ZPL and XML only Set Network IDThis parameter assigns a unique number to the printer when the printer is operating in an RS422/485 multi-drop network environment (an external RS422/485 adapter is required). This gives the host computer the means to address a specific printer. This does not affect TCP/IP or IPX networks.Default Value: 000Range: 000 to 999To change the value shown:1. Press SELECT to select the parameter.2. Press MINUS (-) to move to the next digit position.3. Press PLUS (+) to increase the value of the digit.4. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 18 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters8879695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Set Communications ModeThe communication diagnostics mode is a troubleshooting tool for checking the interconnection between the printer and the host computer. For more information, see Communications Diagnostics Test on page 130.Default Value: NORMAL MODESelections: NORMAL MODE, DIAGNOSTICSTo select communication diagnostics mode:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to toggle between the options.3. Press SELECT to accept any changes and deselect the parameter.ZPL and XML only Set Control Prefix CharacterThe printer looks for this two-digit hex character to indicate the start of a ZPL/ZPL II control instruction.Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly.Default Value: 7E ~Range: 00 to FFTo change the value shown:1. Press SELECT to select the parameter.2. Press MINUS (-) to move to the next digit position.3. Press PLUS (+) to increase the value of the digit.4. Press SELECT to accept any changes and deselect the parameter.ZPL and XML only Set Format Prefix CharacterThe format prefix is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. The printer looks for this hex character to indicate the start of a ZPL/ZPL II format instruction. See the ZPL Programming Guide for more information.Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly.Default Value: 5E ^Range: 00 to FFTo change the value shown:1. Press SELECT to select the parameter.2. Press MINUS (-) to move to the next digit position.3. Press PLUS (+) to increase the value of the digit.4. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 19 of 26)Parameter Action/Explanation
89ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AZPL and XML only Set Delimiter CharacterThe delimiter character is a two-digit hex value used as a parameter place marker in ZPL/ZPL II format instructions. See the ZPL Programming Guide for more information.Note • Do not use the same hex value for the control, format, and delimiter character. The printer must see different characters to work properly.Default Value: 2C ,Range: 00 to FFTo change the value shown:1. Press SELECT to select the parameter.2. Press MINUS (-) to move to the next digit position.3. Press PLUS (+) to increase the value of the digit.4. Press SELECT to accept any changes and deselect the parameter.ZPL and XML only Select ZPL ModeThe printer remains in the selected mode until it is changed by this parameter or by using a ZPL/ZPL II command. The printer accepts label formats written in either ZPL or ZPL II, eliminating the need to rewrite any ZPL formats that already exist. See the ZPL Programming Guide for more information on the differences between ZPL and ZPL II.Default Value: ZPL IIRange: ZPL II, ZPLTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to toggle between the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 20 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters9079695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Select Media Power-Up OptionThis parameter sets the action of the media when you turn on the printer.Default Value: CALIBRATIONSelections: CALIBRATION, SHORT CAL, LENGTH, NO MOTION, FEED•Calibration adjusts sensor levels and thresholds, determines length, and feeds the media to the next web.•Short Cal sets media and web thresholds without adjusting sensor gain, determines length, and feeds the media to the next web.•Length determines label length using current sensor values, and feeds the media to the next web.•No Motion tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press feed to position the next web.•Feed—feeds the labels to the first registration point.To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Select Head Close OptionThis parameter sets the action of the media when you close the printhead.Default Value: CALIBRATIONSelections: CALIBRATION, SHORT CAL, LENGTH, NO MOTION, FEED•Calibration adjusts sensor levels and thresholds, determines length, and feeds the media to the next web.•Short Cal sets media and web thresholds without adjusting sensor gain, determines length, and feeds the media to the next web.•Length determines label length using current sensor values, and feeds the media to the next web.•No Motion tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press feed to position the next web.•Feed—feeds the labels to the first registration point.To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 21 of 26)Parameter Action/Explanation
91ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASelect Backfeed SequenceThis parameter sets when label backfeed occurs after a label is removed in some print modes. It has no effect in Rewind mode. This setting is superseded by ~JS when received as part of a label format (see the ZPLProgramming Guide for more information).Default Value: DEFAULT (90%)Selections: DEFAULT, AFTER, OFF, BEFORE, 10%, 20%, 30%, 40%, 50%, 60%, 70%, 80%To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.ZPL, XML, EPL, APL-DAPL-I onlyAdjust Label Top PositionThis parameter adjusts the print position vertically on the label. Positive numbers adjust the label top position farther down the label (away from the printhead) by the specified number of dots. Negative numbers adjust the position up the label (toward the printhead).Default Value: +000Range (ZPL, XML, EPL): -120 to +120Range (APL-D): –0.64i to 0.64i (when printer is set to operate in inches)Range (APL-I): –10 to 4000To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) to increase the value. 3. Press MINUS (-) to decrease the value.4. Press SELECT to accept any changes and deselect the parameter.APL-I only Adjust Label Left PositionThe label left position adjusts the print position horizontally on the label. Positive numbers move the left edge of the image toward the center of the label by the number of dots selected while negative numbers shift the left edge of the image toward the left edge of the label.Default Value: +0000Range: –9999 to +9999To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) to increase the value. 3. Press MINUS (-) to decrease the value.4. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 22 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters9279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Adjust Left PositionThis parameter adjusts the print position horizontally on the label. Positive numbers adjust printing to the left by the specified number of dots. Negative numbers shift printing to the right.Default Value: 0000Range: –9999 to +9999 dotsTo change the value shown:1. Press SELECT to select the parameter.2. Press MINUS (-) to move the cursor.3. Press PLUS (+) to change between +/- and to increase the value of the digit. For a negative value, enter the value before changing to the minus sign.4. Press SELECT to accept any changes and deselect the parameter.ZPL and XML only Set Reprint ModeWhen reprint mode is enabled, you can reprint the last label printed either by issuing the ~PR ZPL command or by pressing MINUS (-) on the control panel.Default Value: DISABLEDSelections: ENABLED, DISABLEDTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to toggle between the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 23 of 26)Parameter Action/Explanation
93ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASee next column View Sensor SettingsThese parameters are automatically set during the calibration procedure and should be changed only by a qualified service technician. Refer to the ZPL II Programming Guide for information on these parameters.To skip these parameters:1. Press PLUS (+) to skip each of the following parameters:ZPL and XML only Select Format ConvertSelects the bitmap scaling factor. The first number is the original dots per inch (dpi) value; the second, the dpi to which you would like to scale.Default Value: NONESelections: NONE, 150o 300, 150 o600, 200 o600, 300 o600To change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 24 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters9479695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Select Idle DisplayThis parameter selects the LCD options for the real-time clock.Note • If the default value is not selected, pressing PLUS (+) or MINUS (-) briefly displays the firmware version of the printer. Default Value: FIRMWARE (FW) VERSIONSelections: MM/DD/YY (24HR), MM/DD/YY (12HR), DD/MM/YY (24HR), DD/MM/YY (12HR), FW VERSIONTo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Set Real-Time Clock (RTC) DateThis parameter allows you to set the date following the convention selected in IDLE DISPLAY.To change the value shown:1. Press SELECT to select the parameter.2. Press MINUS (-) to move to the next digit position. 3. Press PLUS (+) to change the value of the digit.4. Press SELECT to accept any changes and deselect the parameter.Set RTC TimeThis parameter allows you to set the time following the convention selected in IDLE DISPLAY.To change the value shown:1. Press SELECT to select the parameter.2. Press the left oval MINUS (-) to move to the next digit position. 3. Press the right oval PLUS (+) to change the value of the digit.4. Press SELECT to accept any changes and deselect the parameter.Specify Password LevelThis parameter allows you to select whether certain factory-selected menu items or all menu items are password protected.Default Value: SELECTED ITEMSSelections: SELECTED ITEMS, ALL ITEMS1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to toggle between the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 25 of 26)Parameter Action/Explanation
95ConfigurationControl Panel Parameters5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASelect the Display LanguageThis parameter changes the language displayed on the LCD. Each language selection is displayed in the language itself.Default Value: ENGLISHSelections: ENGLISH, SPANISH, FRENCH, GERMAN, ITALIAN, NORWEGIAN, PORTUGUESE, SWEDISH, DANISH, SPANISH 2, DUTCH, FINNISH, JAPANESE, KOREAN, SIMPLIFIED CHINESE, TRADITIONAL CHINESETo change the value shown:1. Press SELECT to select the parameter.2. Press PLUS (+) or MINUS (-) to scroll through the options.3. Press SELECT to accept any changes and deselect the parameter.Table 12 • Printer Parameters (Page 26 of 26)Parameter Action/ExplanationConfigurationControl Panel Parameters9679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Notes • _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A5Routine MaintenanceThis section provides routine cleaning and maintenance procedures.ContentsReplacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98Cleaning Schedule and Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Clean the Exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Clean the Printhead and Platen Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100Clean the Media Compartment and Sensors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103Clean the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104Routine Maintenance for the Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106Remove Printed Labels or Liner from the Rewind Spindle . . . . . . . . . . . . . . . . . . . . 106Adjust Media Alignment for Rewind Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10898Routine MaintenanceReplacing Printer Components5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AReplacing Printer ComponentsSome printer components, such as the printhead and platen roller, may wear out over time and can be replaced easily. Regular cleaning may extend the life of some of these components. See Cleaning Schedule and Procedures on page 99 for the recommended cleaning intervals.Ordering Replacement PartsFor optimal printing quality and proper printer performance across our product line, Zebra strongly recommends the use of genuine Zebra™ supplies as part of the total solution. Specifically, the ZM400 and ZM600 are designed to work only with genuine Zebra™ printheads, thus maximizing safety and print quality. Contact your authorized Zebra reseller for part ordering information, or see Contactson page 11 for contact addresses and telephone numbers.Recycling Printer ComponentsLubricationNo lubrication is needed for this printer.The majority of this printer’s components are recyclable. The printer’s main logic board includes a battery that you should dispose of properly.Do not dispose of any printer components in unsorted municipal waste. Please dispose of the battery according to your local regulations, and recycle the other printer components according to your local standards. For more information, see http://www.zebra.com/environment.Caution • Some commercially available lubricants will damage the finish and the mechanical parts if used on this printer.
99Routine MaintenanceCleaning Schedule and Procedures5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ACleaning Schedule and ProceduresSpecific cleaning procedures are provided on the following pages. Table 14 shows the recommended cleaning schedule. These intervals are intended as guidelines only. You may have to clean more often, depending upon your application and media..Clean the ExteriorYou may clean the exterior surfaces of the printer with a lint-free cloth and a small amount of a mild detergent, if necessary. Do not use harsh or abrasive cleaning agents or solvents.Important • Zebra is not responsible for damage caused by the use of cleaning fluids on this printer.Table 14 • Recommended Cleaning ScheduleArea Method IntervalPrinthead Solvent* Direct Thermal Mode: After every roll of media (or 500 feet of fanfold media).Thermal Transfer Mode: After every roll of ribbon or three rolls of media.Platen roller Solvent*Media sensors Air blowRibbon sensor Air blowMedia path Solvent*Ribbon path Solvent*Pinch roller (part of Peel-Off option) Solvent*Cuttermodule If cutting continuous, pressure-sensitive media Solvent* After every roll of media (or more often, depending upon your application and media).If cutting tag stock or label liner material Solvent* and air blow After every two or three rolls of media.Tear-off/peel-off bar Solvent* Once a month.Take-label sensor Air blow Once every six months.* Zebra recommends using Preventive Maintenance Kit (part number 47362). In place of this kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%).100Routine MaintenanceCleaning Procedures5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AClean the Printhead and Platen RollerYou can minimize printhead wear and maintain print quality with regular preventive measures. Over time, the movement of media or ribbon across the printhead wears through the protective ceramic coating, exposing and eventually damaging the print elements (dots). To avoid abrasion:• Clean the printhead frequently, and use well-lubricated thermal transfer ribbons with backings optimized to reduce friction.• Minimize printhead pressure and burn temperature settings by optimizing the balance between the two.• Ensure that the thermal transfer ribbon is as wide or wider than the label media to prevent exposing the elements to the more abrasive label material.For best results, clean the printhead after changing every roll of ribbon. Inconsistent print quality, such as voids in the bar code or graphics, may indicate a dirty printhead.Figure 15 • Location of the Printhead and Platen RollerCaution • While performing any tasks near an open printhead, remove all rings, watches, hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.-Note • For printers with a peel assembly, keep the peel assembly closed while cleaning the platen roller to reduce the risk of bending the tear-off/peel-off bar.1Printhead assembly2Platen roller12
Routine MaintenanceCleaning Procedures10179695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08To clean the printhead and platen roller, complete these steps:1. Open the printhead assembly.2. Remove the media and ribbon.3. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the brown strip on the printhead assembly from end to end. In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.Caution • The printhead may be hot and could cause severe burns. Allow the printhead to cool.Caution • Before touching the printhead assembly, discharge any built-up static electricity by touching the metal printer frame or by using an antistatic wriststrap and mat.102Routine MaintenanceCleaning Procedures5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A4. While manually rotating the platen roller, clean it thoroughly with the swab. Allow the solvent to evaporate.5. Reload media and ribbon, and close the printhead assembly.Note • If performing this procedure does not improve print quality, try cleaning the printhead with Save-A-Printhead cleaning film. This specially coated material removes contamination buildup without damaging the printhead. Call your authorized Zebra reseller for more information.
103Routine MaintenanceCleaning Procedures5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AClean the Media Compartment and SensorsTo clean the media compartment and sensors, complete these steps:1. Brush or vacuum any accumulated paper lint and dust away from the media and ribbon paths.2. Brush or vacuum any paper lint and dust away from the sensors (see Figure 16).Figure 16 • Cleaning the Sensors1Take-label sensor2Ribbon sensor3Media sensor132104Routine MaintenanceCleaning Procedures5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AClean the Cutter ModuleIf the cutter is not cutting the labels cleanly or if it jams with labels, clean the cutter.To clean the cutter module, complete these steps:1. Turn the printer off (O), and unplug the printer from its power source.2.Remove the cutter shield (1) by removing the cutter shield thumbscrew and lock washer (2).3. To expose the V-shaped cutter blade, turn the cutter motor thumbscrew (1)counterclockwise to lower the blade.Caution • For personnel safety, always power off and unplug the printer before performing this procedure.Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.121
Routine MaintenanceCleaning Procedures10579695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/084. See Figure 17. Using the swab from the Preventive Maintenance Kit (part number 47362), wipe along the upper cutting surface (1) and the cutter blade (2). In place of the Preventive Maintenance Kit, you may use a clean swab dipped in a solution of isopropyl alcohol (minimum 90%) and deionized water (maximum 10%). Allow the solvent to evaporate.Figure 17 • Cleaning the Cutter Module5. Replace the cutter shield.6. Plug the printer into its power source, and then turn on (I) the printer. The lower cutter blade returns to its correct operating position.7. If the cutter continues to perform unsatisfactorily, contact an authorized service technician.12106Routine MaintenanceRoutine Maintenance for the Rewind Option5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ARoutine Maintenance for the Rewind OptionWhen you use the Rewind option, you will periodically need to remove printed labels or used liner from the rewind spindle. You may also need to adjust the media alignment for the Rewind option.Remove Printed Labels or Liner from the Rewind SpindleTo remove printed labels or liner from the rewind spindle, complete these steps:1. Cut the liner between the media alignment spindle and the rewind spindle.2. Rotate the take-up spindle counterclockwise until the rewind media guide is fully upright.3. Loosen the thumbscrew on the rewind media guide.
Routine MaintenanceRoutine Maintenance for the Rewind Option10779695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/084. Slide the rewind media guide all the way out, and then fold it down.5. Slide the core with the liner from the take-up spindle.108Routine MaintenanceRoutine Maintenance for the Rewind Option5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AAdjust Media Alignment for Rewind OptionThe instructions below apply only if the printer has a Rewind option. The liner should be installed flush against the backplate of the rewind spindle to prevent the media/backing from winding too loosely.Perform the adjustments in the order given. Do only what is needed to solve the problem.To adjust the media alignment for printers with the Rewind option, complete these steps:1. Turn the adjustment dial (1) clockwise to move the media toward the backplate (2).2. Turn the adjustment dial (1) counter clockwise to move the media away from the backplate (2).1212
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A6TroubleshootingThis section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included.ContentsTroubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Calibration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120Miscellaneous Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126FEED and PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Communications Diagnostics Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131110TroubleshootingTroubleshooting Checklists5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ATroubleshooting ChecklistsIf an error condition exists with the printer, review this checklist:Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 84.Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 84.Are you experiencing problems with print quality? If yes, see Print Quality Problemson page 115.Are you experiencing communications problems? If yes, see Communications Problemson page 119.If the labels are not printing or advancing correctly, review this checklist:Are you using the correct type of labels? Review the types of label in Types of Mediaon page 33.Are you using a label that is narrower than the maximum print width? See Set Print Widthon page 75.Review the label- and ribbon-loading illustrations in Load Media on page 41 and Load Ribbon on page 55.Does the printhead need to be adjusted? See Adjust Printhead Pressure on page 61 for more information.Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivityon page 84 for more information.If none of the above suggestions correct the problem, review this checklist:Perform one or more of the self-tests given in Printer Diagnostics on page 123. Use the results to help identify the problem.If you are still having problems, see Contacts on page 11 for customer support information.
111TroubleshootingLCD Error Messages5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ALCD Error MessagesThe LCD displays messages when there is an error. See Table 15 for LCD errors, the possible causes, and the recommended solutions.Table 15 • LCD Error MessagesLCD Display/Printer Condition Possible Cause Recommended SolutionThe ERROR light flashes.The printhead was replaced with one that is not a genuine Zebra™ printhead.Install a genuine Zebra™ printhead.The printer stops; the ERROR light flashes.In thermal transfer mode, ribbon is not loaded or incorrectly loaded. Load ribbon correctly. See LoadRibbon on page 55.In thermal transfer mode, the ribbon sensor is not detecting ribbon that is loaded incorrectly.1. Load ribbon correctly. See LoadRibbon on page 55.2. Calibrate the sensors. See Calibrate Media and Ribbon Sensor Sensitivity on page 84.In thermal transfer mode, media is blocking the ribbon sensor. 1. Load media correctly. See Load Media on page 41.2. Calibrate the sensors. See Calibrate Media and Ribbon Sensor Sensitivity on page 84.In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly.1. Print a sensor profile. See PrintSensor Profile on page 83. The ribbon out threshold (marked by the word RIBBON) is likely too high, above the black area that indicates where the ribbon is detected.2. Calibrate the sensors or load printer defaults. See CalibrateMedia and Ribbon Sensor Sensitivity on page 84 or LOADDEFAULTS on page 65.ERROR CONDITIONINVALID HEADERROR CONDITION RIBBON OUTTroubleshootingLCD Error Messages11279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08The ERROR light flashes.Ribbon is loaded, but the printer is set for direct thermal mode. Ribbon is not required with direct thermal media. If you are using direct thermal media, remove the ribbon. This error message will not affect printing.If you are using thermal transfer media, which requires ribbon, set the printer for Thermal Transfer mode. See SelectPrint Method on page 75.The printer stops; the ERROR light flashes.The media is not loaded or is loaded incorrectly. Load media correctly. See Load Mediaon page 41.Misaligned media sensor. Check position of the media sensor.The printer is set for noncontinuous media, but continuous media is loaded.Install proper media type, or reset printer for current media type and perform calibration.The printer stops; the ERROR light flashes. The printhead is not fully closed. Close printhead completely.The head open sensor is not working properly. Call a service technician.The ERROR light flashes.The printhead has a faulty thermistor. Call a service technician.The printer stops; the ERROR light is on; the printer cycles through these three messages.Caution • An improperly connected printhead data or power cable can cause these error messages. The printhead may be hot enough to cause severe burns. Allow the printhead to cool.The printhead data cable is not properly connected. Caution • Turn off (O) the printer before performing this procedure. Failure to do so can damage the printhead.1. Turn off (O) the printer.2. Disconnect and reconnect the data cable to the printhead.3. Ensure that the cable connector is fully inserted into the printhead connector.4. Turn on (I) the printer.The printhead has a faulty thermistor. Call a service technician.Table 15 • LCD Error Messages (Continued)LCD Display/Printer Condition Possible Cause Recommended SolutionWARNINGRIBBON INERROR CONDITION PAPER OUTERROR CONDITION HEAD OPENTHERMISTORFAULTWARNINGHEAD COLDTHERMISTORFAULTERROR CONDITION HEAD ELEMENT BAD
113TroubleshootingLCD Error Messages5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AThe printer prints while the ERROR light flashes. Caution • An improperly connected printhead data or power cable can cause this error message. The printhead may be hot enough to cause severe burns. Allow the printhead to cool.The printhead temperature is approaching its lower operating limit.Continue printing while the printhead reaches the correct operating temperature. If the error remains, the environment may be too cold for proper printing. Relocate the printer to a warmer area.The printhead data cable is not properly connected. Caution • Turn off (O) the printer before performing this procedure. Failure to do so can damage the printhead.1. Turn off (O) the printer.2. Disconnect and reconnect the data cable to the printhead.3. Ensure that the cable connector is fully inserted into the printhead connector.4. Turn on (I) the printer.The printhead has a faulty thermistor. Call a service technician.The printer stops; the ERROR light flashes. Caution • The printhead may be hot enough to cause severe burns. Allow the printhead to cool.The printhead is over temperature. Allow the printer to cool. Printing automatically resumes when the printhead elements cool to an acceptable operating temperature.Table 15 • LCD Error Messages (Continued)LCD Display/Printer Condition Possible Cause Recommended SolutionWARNINGHEAD COLDWARNINGHEAD TOO HOTTroubleshootingLCD Error Messages11479695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08The printer stops.The printer is defragmenting memory. Caution • Do NOT turn off the printer power during defragmenting. Doing so can damage the printer.Allow the printer to finish defragmenting. If you get this error message frequently, check your label formats. Formats that write to and erase memory frequently may cause the printer to defragment often. Using properly coded label formats usually minimizes the need for defragmenting.If this error message does not go away, contact Technical Support. The printer requires service.The printer stops; the ERROR light flashes. Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.The cutter blade is in the media path. Turn off the printer power and unplug the printer. Inspect the cutter module for debris and clean as needed following the cleaning instructions in Clean the Cutter Module on page 104.There is not enough memory to perform the function specified on the second line of the error message.Free up some of the printer’s memory by adjusting the label format or printer parameters. One way to free up memory is to adjust the print width to the actual width of the label instead of leaving the print width set to the default. See Set Print Widthon page 75.Ensure that the data is not directed to a device that is not installed or is unavailable.Refer to the Maintenance Manual for more information about the specified function. Table 15 • LCD Error Messages (Continued)LCD Display/Printer Condition Possible Cause Recommended SolutionDEFRAGMENTINGERROR CONDITIONCUTTER JAMOUT OF MEMORY(function)
115TroubleshootingPrint Quality Problems5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrint Quality ProblemsTable 16 identifies problems with print quality, the possible causes, and the recommended solutions.Table 16 • Print Quality ProblemsProblem Possible Cause Recommended SolutionGeneral print quality issues The printer is set at the incorrect print speed. For optimal print quality, set the print speed to the lowest possible setting for your application via control panel, the driver, or the software. See Adjust Print Speed on page 71. You may want to perform the FEED Self Test on page 126.You are using an incorrect combination of labels and ribbon for your application.1. Switch to a different type of media or ribbon to try to find a compatible combination.2. If necessary, consult your authorized Zebra reseller or distributor for information and advice.The printer is set at an incorrect darkness level. For optimal print quality, set the darkness to the lowest possible setting for your application via the control panel, the driver, or the software. See Adjust Print Darkness/Density on page 70. You may want to perform the FEED Self Teston page 126 to determine the ideal darkness setting.The printhead is dirty. Clean the printhead. See Clean the Printhead and Platen Roller on page 100.Incorrect or uneven printhead pressure. Set the printhead pressure to the minimum needed for good print quality. See AdjustPrinthead Pressure on page 61.The printhead is improperly balanced. Call a service technician. Long tracks of missing print on several labelsPrint element damaged. Call a service technician.TroubleshootingPrint Quality Problems11679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Wrinkled ribbon Ribbon was fed through the ribbon system incorrectly. Load the ribbon correctly. See Load Ribbonon page 55.Incorrect burn temperature. Set the darkness to the lowest possible setting for good print quality. See Adjust Print Darkness/Density on page 70.Incorrect or uneven printhead pressure. Set the printhead pressure to the minimum needed for good print quality. See AdjustPrinthead Pressure on page 61.Media not feeding properly; “walking” from side to side. Make sure that media is snug by adjusting the media guide, or call a service technician. The strip plate needs adjusting. Call a service technician.The printhead needs vertical adjustment. Call a service technician.The printhead is improperly balanced. Call a service technician. The printhead and platen roller need to be realigned. Call a service technician.Printing too light or too dark over the entire labelThe media or ribbon is not designed for high-speed operation.Replace supplies with those recommended for high-speed operation.You are using an incorrect combination of media and ribbon for your application.1. Switch to a different type of media or ribbon to try to find a compatible combination.2. If necessary, consult your authorized Zebra reseller or distributor for information and advice.You are using ribbon with direct thermal media. Direct thermal media does not require ribbon. To check if you are using direct thermal media, perform the label scratch test in When to Use Ribbon on page 35.Incorrect or uneven printhead pressure. Set the pressure to the minimum needed. See Adjust Printhead Pressure on page 61.Smudge marks on labels The media or ribbon is not designed for high-speed operation.Replace supplies with those recommended for high-speed operation.Misregistration/skips labels The printer is not calibrated. Recalibrate the printer.Improper label format. Use correct label format.Misregistration and misprint of one to three labelsThe platen roller is dirty. See Clean the Printhead and Platen Rolleron page 100.Media does not meet specifications. Use media that meets specifications.Table 16 • Print Quality Problems (Continued)Problem Possible Cause Recommended Solution
117TroubleshootingPrint Quality Problems5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AVertical drift in top-of-form position The printer is out of calibration. Recalibrate the printer.Vertical drift occurs during normal printer operation.Note • A vertical drift of ± 4 to 6 dot rows (approximately 0.5 mm) is within normal tolerances.Calibrate the printer.The platen roller is dirty. Clean the platen roller. See Clean the Printhead and Platen Roller on page 100.Vertical image or label drift The printer is using non-continuous labels but is configured in continuous mode.Configure the printer for non-continuous and run calibration routine, if necessary.The media sensor is positioned incorrectly. Ensure that the media sensor is properly positioned to read a single/consistent interlabel gap.The media sensor is calibrated improperly. See Calibrate Media and Ribbon Sensor Sensitivity on page 84.The platen roller is dirty. Clean the platen roller. See Clean the Printhead and Platen Roller on page 100.Improper printhead pressure settings (toggles). Adjust the printhead pressure to ensure proper functionality.Improperly loaded ribbon or media. Verify that the printer is loaded properly.Incompatible media. Ensure that the interlabel gaps or notches are 2 to 4 mm and consistently placed. Media must not exceed minimum specifications for mode of operation.The bar code printed on a label does not scan.The bar code is not within specifications because the print is too light or too dark.Perform the FEED Self Test on page 126. Adjust the darkness or print speed settings as necessary.Not enough blank space around the bar code. Leave at least 1/8 in. (3.2 mm) between the bar code and other printed areas on the label and between the bar code and the edge of the label.Table 16 • Print Quality Problems (Continued)Problem Possible Cause Recommended Solution118TroubleshootingCalibration Problems5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ACalibration ProblemsTable 17 identifies problems with calibration, the possible causes, and the recommended solutions.Table 17 • Calibration ProblemsProblem Possible Cause Recommended SolutionLoss of printing registration on labels. Excessive vertical drift in top-of-form registration.The platen roller is dirty. Clean the platen roller according to the instructions in Clean the Printhead and Platen Roller on page 100.Media guides are positioned improperly. Ensure that the media guides are properly positioned.The media type is set incorrectly. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 74.The media is loaded incorrectly. Load media correctly. See Load Mediaon page 41.Auto Calibrate failed. Media or ribbon is loaded incorrectly. Ensure that media and ribbon are loaded correctly. The sensors could not detect the media or ribbon. Manually calibrate the printer. See Calibrate Media and Ribbon Sensor Sensitivity on page 84.The sensors are dirty or positioned improperly. The sensors are dirty, or media is positioned improperly for the sensors to detect.Ensure that the sensors are clean and that media is positioned properly.The media type is set incorrectly. Set the printer for the correct media type (gap/notch, continuous, or mark). See Set Media Type on page 74.
119TroubleshootingCommunications Problems5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ACommunications ProblemsTable 18 identifies problems with communications, the possible causes, and the recommended solutions.Table 18 • Communications ProblemsProblem Possible Cause Recommended SolutionA label format was sent to the printer but was not recognized. The DATA light does not flash.The communication parameters are incorrect. Check the printer driver or software communications settings (if applicable).If you are using serial communication, check the serial port setting in the control panel menu. See Set Serial Communicationson page 85.If you are using serial communication, make sure that you are using a null modem cable or a null modem adapter.Using the control panel controls, check the protocol setting. It should be set to NONE. See Set Protocol on page 87.If a driver is used, check the driver communication settings for your connection.A label format was sent to the printer. Several labels print, then the printer skips, misplaces, misses, or distorts the image on the label.The serial communication settings are incorrect. Ensure that the flow control settings match.Check the communication cable length. See Table 5 on page 27 for requirements.Check the printer driver or software communications settings (if applicable).A label format was sent to the printer but was not recognized. The DATA light flashes but no printing occurs.The prefix and delimiter characters set in the printer do not match the ones in the label format.Verify the prefix and delimiter characters. See Set Format Prefix Character on page 88 andSet Delimiter Character on page 89 for the requirements.Incorrect data is being sent to the printer. Check the communication settings on the computer. Ensure that they match the printer settings.If the problem continues, check the label format.120TroubleshootingRibbon Problems5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ARibbon ProblemsTable 19 identifies problems that may occur with ribbon, the possible causes, and the recommended solutions.Table 19 • Ribbon ProblemsProblem Possible Cause Recommended SolutionBroken or melted ribbon Darkness setting too high. 1. Reduce the darkness setting. 2. Clean the printhead thoroughly.The printer does not detect when the ribbon runs out.The printer was calibrated without ribbon. Later, ribbon was inserted without the user recalibrating the printer or loading printer defaults.Calibrate the printer, this time using ribbon, or load printer defaults. See Calibrate Media and Ribbon Sensor Sensitivity on page 84.In thermal transfer mode, the printer did not detect the ribbon even though it is loaded correctly. The ribbon light is on even though ribbon is loaded correctly. The printer was not calibrated for the label and ribbon being used.Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 84.
121TroubleshootingMiscellaneous Printer Problems5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AMiscellaneous Printer ProblemsTable 20 identifies miscellaneous problems with the printer, the possible causes, and the recommended solutions.Table 20 • Miscellaneous Printer ProblemsProblem Possible Cause Recommended SolutionThe LCD displays a language that I cannot readThe language parameter was changed through the control panel or a firmware command.1. Press SETUP/EXIT to enter configuration mode.2. Press MINUS (-).The printer displays the LANGUAGEparameter in the current language. Even if you cannot recognize the characters displayed, you can still scroll to another language.3. Press SELECT to select the parameter.4. Press PLUS (+) or MINUS (-) to scroll through the choices until you find a language that you can read.5. Press SETUP/EXIT.The LCD displays SAVE CHANGES in the original language.6. Press SETUP/EXIT again to exit configuration mode and save the changes (if the language does not change, you may need to scroll to a different save option by pressing PLUS (+) or MINUS (-) in the previous step).7. Repeat this process, if necessary, until you reach the desired language.The LCD is missing characters or parts of charactersThe LCD may need replacing. Call a service technician.Changes in parameter settings did not take effectParameters are set incorrectly. 1. Set parameters and save permanently. 2. Turn the printer off (O) and then on (I).A command turned off the ability to change the parameter. Refer to the ZPL Programming Guide, or call a service technician.A command changed the parameter back to the previous setting.Refer to the ZPL Programming Guide, or call a service technician.Refer to the Programming Guide for the printer language being used, or call a service technician.If the problem continues, there may be a problem with the main logic board.Call a service technician.TroubleshootingMiscellaneous Printer Problems12279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08While in Peel-Off mode, media liner wraps around the platen roller.You are using perforated media, which is not recommended for Peel-Off mode.While operating in Peel-Off mode, use media that is not perforated.The printer fails to calibrate or detect the top of the label.The printer was not calibrated for the label being used. Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 84.The printer is configured for continuous media. Set the media type to noncontinuous media. See Set Media Type on page 74.The driver or software configuration is not set correctly.Driver or software settings produce commands that can overwrite the printer configuration. Check the driver or software media-related setting.Non-continuous labels are being treated as continuous labels.The printer was not calibrated for the media being used. Perform the calibration procedure in Calibrate Media and Ribbon Sensor Sensitivity on page 84.The printer is configured for continuous media. Set the media type to noncontinuous media. See Set Media Type on page 74.All lights are on, but nothing displays on the LCD, and the printer locks up.Internal electronic or firmware failure. Call a service technician.The printer locks up while running the Power-On Self Test.Main logic board failure. Call a service technician.The printer prints VOID on every label that I try to print.The printer is set for RFID operation, but you are not using RFID labels.Switch to RFID labels, or remove the RFID commands from your label formats.Table 20 • Miscellaneous Printer Problems (Continued)Problem Possible Cause Recommended Solution
123TroubleshootingPrinter Diagnostics5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrinter DiagnosticsSelf tests and other diagnostics provide specific information about the condition of the printer. The self tests produce sample printouts and provide specific information that helps determine the operating conditions for the printer. The most commonly used are the Power-On and the CANCEL self tests.Each self test is enabled by pressing a specific control panel key or combination of keys while turning on (I) the printer power. Keep the key(s) pressed until the first indicator light turns off. The selected self test automatically starts at the end of the Power-On Self Test.Power-On Self TestA Power-On Self Test (POST) is performed each time the printer is turned on (l). During this test, the control panel lights (LEDs) turn on and off to ensure proper operation. At the end of this self test, only the POWER LED remains lit. When the Power-On Self Test is complete, the media is advanced to the proper position.To initiate the Power-On Self Test, complete these steps:1. Turn on (I) the printer.The POWER LED illuminates. The other control panel LEDs and the LCD monitor the progress and indicate the results of the individual tests. All messages during the POST display in English; however, if the test fails, the resulting messages cycle through the international languages as well.Important • Use full-width media when performing self tests. If your media is not wide enough, the test labels may print on the platen roller. To prevent this from happening, check the print width using Set Print Width on page 75, and ensure that the width is correct for the media that you are using.Note • • When performing these self tests, do not send data to the printer from the host.• If your media is shorter than the label to be printed, the test label continues on the next label.• When canceling a self test prior to its actual completion, always reset the printer by turning it off (O) and then on (l).TroubleshootingPrinter Diagnostics12479695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08CANCEL Self TestThe CANCEL self test prints a configuration label (Figure 18).To perform the CANCEL Self Test, complete these steps:1. Turn off (O) the printer.2. Press and hold CANCEL while turning on (I) the printer. Hold CANCEL until the first control panel light turns off.A printer configuration label prints (Figure 18).Figure 18 • Configuration Label
125TroubleshootingPrinter Diagnostics5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APAUSE Self TestThis self test can be used to provide the test labels required when making adjustments to the printer’s mechanical assemblies or to determine if any printhead elements are not working. Figure 19 shows a sample printout.To perform a PAUSE self test, complete these steps:1. Turn off (O) the printer.2. Press and hold PAUSE while turning on (I) the printer. Hold PAUSE until the first control panel light turns off.• The initial self test prints 15 labels at the printer’s slowest speed, and then automatically pauses the printer. Each time PAUSE is pressed, an additional 15 labels print. Figure 19 shows a sample of the labels.Figure 19 • PAUSE Test Label• While the printer is paused, pressing CANCEL alters the self test. Each time PAUSE ispressed, 15 labels print at 6 in. (152 mm) per second.• While the printer is paused, pressing CANCEL again alters the self test a second time. Each time PAUSE is pressed, 50 labels print at the printer’s slowest speed• While the printer is paused, pressing CANCEL again alters the self test a third time. Each time PAUSE is pressed, 50 labels print at 6 in. (152 mm) per second.• While the printer is paused, pressing CANCEL again alters the self test a fourth time. Each time PAUSE is pressed, 15 labels print at the printer’s maximum speed.• To exit this self test at any time, press and hold CANCEL.TroubleshootingPrinter Diagnostics12679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08FEED Self TestDifferent types of media may require different darkness settings. This section contains a simple but effective method for determining the ideal darkness for printing bar codes that are within specifications.During the FEED self test, labels are printed at different darkness settings at two different print speeds. The relative darkness and the print speed are printed on each label. The bar codes on these labels may be ANSI-graded to check print quality.The darkness value starts at three settings lower than the printer’s current darkness value (relative darkness of –3) and increase until the darkness is three settings higher than the current darkness value (relative darkness of +3). Depending on the dot density of the printhead, seven labels are printed at each of the following speeds:• 203 dpi printers: 2 ips, 6 ips, and 10 ips• 300 dpi printers: 2 ips, 6 ips, 8 ips• 600 dpi printers: 2 ips, 4 ipsTo perform a FEED self test, complete these steps:1. Print a configuration label to show the printer’s current settings.2. Turn off (O) the printer.3. Press and hold FEED while turning on (I) the printer. Hold FEED until the first control panel light turns off.The printer prints a series of labels (Figure 20) at various speeds and at darkness settings higher and lower than the darkness value shown on the configuration label.Figure 20 • FEED Test Label
127TroubleshootingPrinter Diagnostics5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A4. See Figure 21 and Table 21. Inspect the test labels and determine which one has the best print quality for your application. If you have a bar code verifier, use it to measure bars/spaces and calculate the print contrast. If you do not have a bar code verifier, use your eyes or the system scanner to choose the optimal darkness setting based on the labels printed in this self test.Figure 21 • Bar Code Darkness ComparisonTroubleshootingPrinter Diagnostics12879695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/085. Note the relative darkness value and the print speed printed on the best test label.6. Add or subtract the relative darkness value from the darkness value specified on the configuration label. The resulting numeric value is the best darkness value for that specific label/ribbon combination and print speed.7. If necessary, change the darkness value to the darkness value on the best test label. See Adjust Print Darkness/Density on page 70.8. If necessary, change the print speed to the same speed as on the best test label. See AdjustPrint Speed on page 71.Table 21 • Judging Bar Code QualityPrint Quality DescriptionToo dark Labels that are too dark are fairly obvious. They may be readable but not “in-spec.” • The normal bar code bars increase in size.• The openings in small alphanumeric characters may fill in with ink. • Rotated bar code bars and spaces run together.Slightly dark Slightly dark labels are not as obvious. • The normal bar code will be “in-spec.” • Small character alpha numerics will be bold and could be slightly filled in. • The rotated bar code spaces are small when compared to the “in-spec” code, possibly making the code unreadable.“In-spec” The “in-spec” bar code can only be confirmed by a verifier, but it should exhibit some visible characteristics.• The normal bar code will have complete, even bars and clear, distinct spaces. • The rotated bar code will have complete, even bars and clear, distinct spaces. Although it may not look as good as a slightly dark bar code, the bar code will be “in-spec.” • In both normal and rotated styles, small alphanumeric characters look complete.Slightly light Slightly light labels are, in some cases, preferred to slightly dark ones for “in-spec” bar codes. • Both normal and rotated bar codes will be in spec, but small alphanumeric characters may not be complete.Too light Labels that are too light are obvious. • Both normal and rotated bar codes have incomplete bars and spaces. • Small alphanumeric characters are unreadable.
129TroubleshootingPrinter Diagnostics5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AFEED and PAUSE Self TestPerforming this self test temporarily resets the printer configuration to the factory default values. These values are active only until power is turned off unless you save them permanently in memory. If the factory default values are permanently saved, a media calibration procedure must be performed.To perform a FEED and PAUSE self test, complete these steps:1. Turn off (O) the printer.2. Press and hold FEED and PAUSE while turning on (I) the printer.3. Hold FEED and PAUSE until the first control panel light turns off.The printer configuration is temporarily reset to the factory default values. No labels print at the end of this test.TroubleshootingPrinter Diagnostics13079695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Communications Diagnostics TestThe communication diagnostics test is a troubleshooting tool for checking the interconnection between the printer and the host computer.When the printer is in diagnostics mode, it prints all data received from the host computer as straight ASCII characters with the hex values below the ASCII text. The printer prints all characters received, including control codes such as CR (carriage return). Figure 22 shows a typical test label from this test.Figure 22 • Communications Diagnostics Test LabelTo use communications diagnostics mode, complete these steps:1. Set the print width equal to or less than the label width being used for the test. See SetPrint Width on page 75 for more information.2. Set the printer to DIAGNOSTICS. For instructions, see Set Communications Modeon page 88.The printer enters diagnostics mode and prints any data received from the host computer on a test label3. Check the test label for error codes. For any errors, check that your communicationparameters are correct. Errors show on the test label as follows:• FE indicates a framing error.• OE indicates an overrun error.• PE indicates a parity error.• NE indicates noise.4. Turn the printer off (O) and then back on (I) to exit this self test and return to normal operation.Note • The test label prints upside-down.
131TroubleshootingPrinter Diagnostics5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ASensor ProfileUse the sensor profile label to troubleshoot the following types of problems:• If the media sensor experiences difficulty in determining gaps (web) between labels.• If the media sensor incorrectly identifies preprinted areas on a label as gaps (web).• If the ribbon sensor cannot detect ribbon.For instructions on printing a sensor profile, see Print Sensor Profile on page 83. If the sensitivity of the sensors must be adjusted, perform Calibrate Media and Ribbon Sensor Sensitivity on page 84.Ribbon Sensor Profile (Figure 23)The bars (1) on the sensor profile indicate the ribbon sensor readings. The ribbon sensor threshold setting is indicated by the word RIBBON (2). If the ribbon readings are below the threshold value, the printer does not acknowledge that ribbon is loaded.Figure 23 • Sensor Profile (Ribbon Section)Media Sensor Profile (Figure 24)The media sensor readings are shown as bars and flat areas on the sensor profile. The bars (1) indicate gaps between labels (the web), and the low areas (2) indicate where labels are located. If you compare the sensor profile printout to a blank length of your media, the bars should be the same distance apart as the gaps on the media. If the distances are not the same, the printer may be having difficulty determining where the gaps are located.The media sensor threshold settings are shown by the words MEDIA (3)for the media threshold and WEB (4) for the web threshold. Use the numbers to the left of the sensor readings to compare the numeric readings to the sensor settings.Figure 24 • Sensor Profile (Media Section)12213 4TroubleshootingPrinter Diagnostics13279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Notes • _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. A7SpecificationsThis section provides the features of and specifications for the printer.ContentsGeneral Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137Ribbon Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138Printer Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139134SpecificationsGeneral Specifications5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AGeneral SpecificationsGeneral Specifications ZM400/RZ400 ZM600/RZ600Height 13.3 in. 338 mm 13.3 in. 338 mmWidth 10.9 in. 278 mm 13.4 in. 341 mmDepth 18.7 in. 475 mm 18.7 in. 475 mmWeight (without options) 32.4 lbs. 15 kg 34.7 lbs. 16 kgElectrical 90-265 VAC, 48-62 Hz, 5 Amps (fused) 90-265 VAC, 48-62 Hz, 5 Amps (fused)Temperature Operating 40° to 104°F 5° to 40°C 40° to 104°F 5° to 40° CStorage –40° to 140°F –40° to 60°C –40° to 140°F –40° to 60°CRelative Humidity Operating 20% to 85%, non-condensing 20% to 85%, non-condensingStorage 5% to 85%, non-condensing 5% to 85%, non-condensingCommunication Interfaces • USB 2.0• bi-directional parallel• serial data interface• RS-232C, with DB9F connector• Configurable baud rate (300 - 115,200 kB), parity, and data bits. Stop bits can be set at 1 or 2• Software (XON/XOFF), hardware (DTR/DSR, or RTS/CTS) communication handshake protocols• RS422/485 with optional adapter•ZebraNet® Wireless Plus Print Server - 802.11b/g - compliant wireless print server •ZebraNet® 10/100 Print Server - Ethernet network print server (10BASE-T, 100BASE-TX) Memory 16 MB DRAM memory8 MB flash memory (2 MB user available)Label formats accepted by firmware •ZPL II•XML-Enabled ZPL•EPL II•APL-I•APL-D
135SpecificationsPrinting Specifications5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrinting SpecificationsPrinting Specifications ZM400/RZ400 ZM600/RZ600Print resolution 203 dots/in. 8 dots/mm 203 dots/in. 8 dots/mm300 dots/in. 12 dots/mm 300 dots/in. 12 dots/mm600 dots/in. 24 dots/mm N/A N/ADot size (width x length) 203 dots/in. 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm 0.0049 in. x 0.0049 in. 0.125 mm x 0.125 mm300 dots/in. 0.0033 in. x 0.0039 in. 0.084 mm x 0.099 mm 0.0033 in. x 0.0039 in. 0.084 mm x 0.099 mm600 dots/in. 0.0016 in. x 0.0016 in. 0.042 mm x 0.042 mm N/A N/AFirst dot location measured from inside media backing edge 0.10 in. ± 0.04 in. (2.5 mm ± 1 mm) 0.10 in. ± 0.04 in. (2.5 mm ± 1mm)Maximum print width 203 dots/in. 4.09 in. 104 mm 6.6 in. 168 mmMinimum print length 1 dot row 1 dot rowMaximumcontinuous print length203 dots/in. 157 in. 3988 mm 102 in. 2590 mm300 dots/in. 73 in. 1854 mm 45 in. 1143 mm600 dots/in. 20 in. 508 mm N/A N/ABar code modulus(X) dimensionPicket fence (non-rotated) orientation203 dots/in. 4.9 mil to 49 mil 4.9 mil to 49 mil300 dots/in. 3.3 mil to 33 mil 3.3 mil to 33 mil600 dots/in. 1.6 mil to 16 mil N/ALadder(rotated) orientation203 dots/in. 4.9 mil to 49 mil 4.9 mil to 49 mil300 dots/in. 3.9 mil to 39 mil 3.3 mil to 33 mil600 dots/in. 1.6 mil to 16 mil N/ASpecificationsPrinting Specifications13679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Programmableconstant print speeds203 dots/in. • 2.4 in. (61 mm) per second• 3 in. through 10 in. per second in 1-in. increments (76 mm through 254 mm per second in 25-mm increments)• 2.4 in. (61 mm) per second• 3 in. through 10 in. per second in 1-in. increments (76 mm through 254 mm per second in 25-mm increments)300 dots/in. • 2.4 in. (61 mm) per second• 3 in. through 8 in. per second in 1-in. increments (76 mm through 203 mm per second in 25-mm increments)• 2.4 in. (61 mm) per second• 3 in. through 8 in. per second in 1-in. increments (76 mm through 203 mm per second in 25-mm increments)600 dots/in. • 1.5 in (38 mm) • 2 in. through 4 in. per second in 1-in. increments (51 mm through 102 mm per second in 25-mm increments)N/AThin film printhead with E3® Element Energy ControlPrinting Specifications ZM400/RZ400 ZM600/RZ600
137SpecificationsMedia Specifications5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AMedia SpecificationsMedia Specifications ZM400/RZ400 ZM600/RZ600Label length Minimum Non-RFIDTear-off 0.5 in. 13 mm 0.5 in. 13 mmPeel-off 0.5 in. 13 mm 0.5 in. 13 mmRewind 0.5 in. 13 mm 0.5 in. 13 mmCutter 1 in. 25.4 mm 1.0 in. 25.4 mmRFID Varies for each transponder typeMaximum 200 or 300 DPI 39 in. 991 mm 39 in. 991 mm600 DPI 20 in. 508 mm N/A N/ALabel width Minimum Non-RFID 1 in. 25.4 mm 2 in. 51 mmRFID Varies for each transponder typeMaximum Tear/Cutter 4.5 in. 114 mm 7.0 in. 178 mmPeel/Rewind 4.25 in. 108 mm 6.75 in. 171 mmTotal thickness (includes liner, if any) Minimum 0.0023 in. 0.058 mm 0.0023 in. 0.058 mmMaximum 0.010 in. 0.25 mm 0.010 in. 0.25 mmCore size 3 in. 76 mm 3 in. 76 mmMaximum roll diameter 8 in. 203 mm 8 in. 203 mmMaximum fanfold pack size (length x width x height) 8.0 in. × 4.5 in. × 6.2 in.203 mm × 114 mm × 157 mm8.0 in. × 7.0 in. × 6.2 in.203 mm × 178 mm × 157 mmInter-label gap Minimum 0.079 in. 2 mm 0.079 in. 2 mmPreferred 0.118 in. 3 mm 0.118 in. 3 mmMaximum 0.157 in. 4 mm 0.157 in. 4 mmTicket/tag notch size (width x length) 0.25 in. × 0.12 in. 6 mm × 3 mm 0.25 in. × 0.12 in. 6 mm × 3mmHole diameter 0.125 in. 3 mm 0.125 in. 3 mmNotch or hole position(Centered from inner media edge)Minimum 0.15 in. 3.8 mm 0.15 in. 3.8 Maximum 2.25 in. 57 mm 3.5 in. 90 mmBlack mark dimensions Vertical length 0.098 in. to 0.453 in. 2.5 to 11.5 mm 0.098 in. to 0.453 in. 2.5 to 11.5 mmHorizontal width > 0.37 in. > 9.5 mm > 0.37 in. > 9.5 mmLocation Within 0.40 in. (1 mm) of inside media edgeDensity, in Optical Density Units (ODU) > 1.0 ODUMaximum media density 0.5 ODU138SpecificationsRibbon Specifications5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ARibbon SpecificationsRibbon can be wound with the coated side on the inside or outside. The ribbon used must match the Thermal Transfer option installed. The standard Thermal Transfer option (black ribbon spindle) uses ribbon coated on the outside, and the alternate Thermal Transfer option (gray ribbon spindle) uses ribbon coated on the inside. For more information, see Ribbon Overview on page 35.Ribbon Specifications ZM400/RZ400 ZM600/RZ600Ribbon width(Zebra recommends using ribbon at least as wide as the media to protect the printhead from wear.)Minimum >2 in.* 51 mm* >2 in. 51 mmMaximum 4.3 in. 110 mm 6.85 in. 174 mmStandard lengths 2:1 media to ribbon roll ratio 984 ft. 300 m 984 ft. 300 m3:1 media to ribbon roll ratio 1476 ft. 450 m 1476 ft. 450 mRibbon core inside diameter 1 in. 25.4 mm 1 in. 25.4 mmMaximum ribbon roll size 3.2 in. 81.3 mm 3.2 in. 81.3 mm* The narrowest width tested and approved for this printer is 2 in. (51 mm). You may be able to use narrower ribbon, as long as the ribbon is wider than the media being used. To use a ribbon narrower than 2 in. (51 mm), test the ribbon’s performance with your media to assure that you get the desired results.
139SpecificationsPrinter Options5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. APrinter OptionsOption ZM400/RZ400 ZM600/RZ600Cutter X XPeel-off X XLiner take-up X Not availableFactory-installed 64 MB (58 MB user available) Flash memory XX300 dpi printhead X X600 dpi printhead X Not availableRewind X XExternal print server (10/100 or 10base-T) X XInternal print server (10base-T) X XWireless print server X XSpecificationsPrinter Options14079695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Notes • _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AIndexAadhesive test for ribbon coating, 35adjustmentslabel left side, 91left position, 92media alignment for rewind, 108print darkness, 70printhead pressure, 61tear-off position, 72APL-Dset Module A storage device, 73set Module B storage device, 74setting compatibility mode, 73setting control codes, 73APL-Iadjust label left position, 91print stored format, 82print stored page, 81set printer resolution, 74status response, 87auto calibration, 60Bbackfeed setting, 91bar codeslist available codes, 79battery disposal, 98baud setting, 85before you begin setup, 24bitmap scaling factor, 93black mark mediadescribed, 34Ccalibrationmedia and ribbon sensor, 84setting for head close, 90setting for media power up, 90troubleshooting problems, 118Canadian DOC compliance, 4CANCEL buttonCANCEL self test, 124description, 19checklistbefore you begin, 24troubleshooting, 110cleaningcutter module, 104exterior of printer, 99media compartment and sensors, 103printhead and platen roller, 100recommended cleaning schedule, 99communication interfaces, 27communications diagnostics testoverview, 130selecting, 88communications problems, 119components of printer, 17configurationchanging parameters, 69enter Setup mode, 64exit Setup mode, 65software or printer driver, 69configuration labelprinting using CANCEL self test, 124printing using List Setup command, 80Index14279695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08connect printer to computer or network, 28connect to power source, 31contacts, 11continuous mediadescribed, 34setting media type, 74control panelbuttons described, 19enter Setup mode, 64exit Setup mode, 65LCD error messages, 111lights described, 20location, 16overview and illustration, 18parameters, 69control prefix setting, 88counters, 79customer service, 11cuttercleaning, 104Cutter Jam message, 114Cutter mode media path, 40loading media for Cutter mode, 41print mode use described, 38selecting Cutter mode, 73Ddarkness setting, 70data bits setting, 86data cables, 28data sourceconnections, 27site selection, 26date setting, 94default password, 66defragmenting message, 114Delayed Cut modeloading media, 41media path, 40print mode use described, 38selecting, 73delimiter character setting, 89diagnostics, 123direct thermal modemedia scratch test, 35setting, 75disable password protection, 66display languagechanging from unreadable language, 121selection, 95disposal of printer parts, 98download firmware, 21dpi format conversion, 93Eelectronics cover, 16Eltron Programming Language (EPL), 21emulations, 21enter Setup mode, 64error messages, 111Ethernetcharacteristics of internal wired connection, 27characteristics of wireless connection, 27internal wired connection and configuration, 30wired and wireless connector locations, 16wireless connection and configuration, 30exit Setup mode, 65external view of printer, 16Ffactory defaultsreload parameters, 65restore network settings, 65fanfold mediadescribed, 34loading, 42FCC compliance, 4FEED buttondescription, 19FEED and PAUSE self test, 129FEED self test, 126firmware, 21Flash memory, 83font list, 79format convert setting, 93format list, 80format memory card, 82format prefix setting, 88Ggeneral specifications, 134
143Index5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. AHHEAD COLD messagecycling with other messages, 112displayed alone, 113displaying alone, 113HEAD ELEMENT BAD message, 112HEAD TOO HOT message, 113host handshake setting, 86humidity requirements, 26Iidle display setting, 94images list, 79initialize Flash memory, 83initialize memory card, 82inspect for shipping damage, 25international safety organization marks, 32INVALID HEAD message, 111Llabel length maximum setting, 76label topprinter cannot detect, 122setting, 91labels did not print, 119languagechanging from unreadable language, 121selection, 95LCD messageserror messages, 111language selection, 95Setup mode, 69left side adjustment, 91liability, 2liner removal for Rewind mode, 106Liner Take-Up modedescription, 38loading media, 41media path, 39Linerless Peel or Linerless Rewindas print mode options, 38selecting, 73list settingsall settings, 81bar codes, 79fonts, 79formats, 80images, 79network, 81setup, 80load factory defaults, 65loading media, 41loading ribbon, 55lubrication, 98Mmanual calibration, 60mark LED setting, 93Mark Med S. setting, 93maximum label length setting, 76mediablack mark, 34continuous roll media, 34fanfold, 34loading, 41media LED setting, 93non-continuous roll media, 34ordering, 11perforated, 34RFID “smart” labels, 33setting media type, 74specifications, 137tag stock, 33types of media, 33web, 34media and ribbon sensor calibration procedure, 84media compartmentcleaning, 103components, 17media door, 16media power up setting, 90Media S. setting, 93media scratch test, 35media sensorcalibration, 84print sensor profile, 83Nnetwork configuration labelprinting, 68printing using List Network command, 81network ID setting, 87non-continuous mediadescribed, 34setting media type, 74Index14479695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Oodometer, 79operating conditions, 26options, 139ordering replacement parts, 98ordering ribbon and media, 11OUT OF MEMORY message, 114PPAPER OUT message, 112parallel portcharacteristics of parallel connection, 27connection and configuration, 29connector location, 16setting parallel communications, 85parity setting, 86passwordsdefault, 66disable, 66entering, 66setting password level, 94PAUSE buttondescription, 19FEED and PAUSE self test, 129PAUSE self test, 125Peel-Off modeloading media, 41media path, 39print mode use described, 38selecting, 73perforated mediadescribed, 34powerconnect to power source, 31power cord specifications, 32power switch and connector locations, 16site selection, 26Power-On Self Test (POST), 123print configuration labelCANCEL self test, 124List Setup command, 80print darkness setting, 70print modesdescribed, 38load media for different print modesand options, 41media paths, 39selecting, 73print network configuration label, 81instructions and sample label, 68print qualitytroubleshooting, 115print servercharacteristics of internal wired connection, 27characteristics of wireless connection, 27print width setting, 75printer components, 17printer diagnostics, 123printer language modes, 21printer options, 139described, 38load media for different print modes and options, 41media paths, 39printer resolution for APL-I, 74printer settingsbackfeed, 91baud, 85control prefix, 88data bits, 86date, 94delimiter character, 89format convert, 93format prefix, 88host handshake, 86idle display, 94label top, 91language, 95left position, 92maximum label length, 76media type, 74network configuration label as baseline, 68network ID, 87parallel communications, 85parity, 86print darkness, 70print method, 75print width, 75protocol, 87saving, 65serial communications, 85setting through control panel, 64time, 94ZPL mode, 89printheadcleaning, 100faulty thermistor, 112head close setting, 90invalid replacement head error, 111pressure adjustment, 61printing specifications, 135protocol setting, 87
145Index5/12/08 ZM™ Series/RZ™ Series User Guide 79695L-002 Rev. ARrecycling printer parts, 98registration problems, 118relative humidity requirements, 26remove used ribbon, 59replacement parts, 98report shipping damage, 25reprint mode for reprinting last label, 92restorefactory default settings, 65network settings, 65Rewind modeadjust media alignment, 108liner removal, 106loading media, 41media path, 40print mode use described, 38selecting, 73RFID“smart” labels, 33ribbonadhesive test, 35determining coated side, 35loading, 55ordering, 11removing, 59ribbon LED setting, 93scratch test, 36specifications, 138when to use, 35RIBBON IN message, 112RIBBON OUT message, 111Ribbon S. setting, 93ribbon sensorcalibration procedure, 84print sensor profile, 83roll mediadescribed, 33loading, 42routine cleaning schedule, 99RTC (real-time clock) settingdate, 94idle display, 94time, 94Ssales, 11scratch testmedia type, 35ribbon coated side, 36self tests, 123CANCEL, 124communications diagnostics, 130FEED, 126FEED and PAUSE, 129PAUSE, 125Power-On Self Test (POST), 123sensor profile calibrationselecting through control panel, 83sensorscleaning, 103interpreting sensor profile, 131print sensor profile, 83serial portcharacteristics of serial connection, 27connection and configuration, 28connector location, 16setting serial communications, 85setupchecklist, 24unpack the printer, 25Setup modeenter Setup mode, 64exit Setup mode, 65LCD messages, 69passwords, 66shippingreport damage, 25reshipping the printer, 25“smart” labels, 33spacing requirements, 26specificationsgeneral, 134media, 137power cord, 32printing, 135ribbon, 138storing the printer, 25surface for the printer, 26Index14679695L-002 Rev. A ZM™ Series/RZ™ Series User Guide 5/12/08Ttag stock described, 33Tear-Off modeloading media, 41media path, 39print mode use described, 38selecting, 73tear-off position adjustment, 72technical support, 11temperature requirements, 26thermal transfer modemedia scratch test, 35setting, 75THERMISTOR FAULT messagecycling with other messages, 112displayed alone, 112time setting, 94top of labelprinter cannot detect, 122setting, 91troubleshootingchecklist, 110communications problems, 119diagnostic tests, 123LCD error messages, 111print quality problems, 115types of mediablack mark media, 34continuous roll media, 34fanfold media, 34non-continuous roll media, 34perforated media, 34RFID “smart” labels, 33tag stock, 33web media, 34Uunpack the printer, 25USB portcharacteristics of USB connection, 27connection and configuration, 29connector location, 16Wweb media described, 34Web S. setting, 93wired print servercharacteristics, 27connector location, 16internal wired connection and configuration, 30view active print server, 68wireless cards, 28wireless print servercharacteristics, 27connection and configuration, 30connector location, 16view active print server, 68ZZebra Programming Language (ZPL)downloading firmware, 21ZPL mode setting, 89
Part Number: 79695L-002 Rev. A© 2008 ZIH Corp.Zebra Technologies International, LLC 333 Corporate Woods ParkwayVernon Hills, Illinois 60061.3109 U.S.AT: +1 847 793 2600Toll-free +1 800 423 0422F: +1 847 913 8766Zebra Technologies Europe Limited Zebra HouseThe Valley Centre, Gordon RoadHigh WycombeBuckinghamshire, HP13 6EQ, UKT: +44 (0)1494 472872F: +44 (0) 1494 450103Zebra Technologies Asia Pacific, LLC120 Robinson Road#06-01 Parakou BuildingSingapore 068913T: +65 6858 0722F: +65 6885 0838http://www.zebra.com

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