Zultys Technologies WIP2 WI-FI IP PHONE User Manual ZIP 4x4 User s Manual 1 0 2 20 April 2003

Zultys Technologies WI-FI IP PHONE ZIP 4x4 User s Manual 1 0 2 20 April 2003

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WIP2 User Manual

MANUAL

i ContentsChapter 1 Introduction 11.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1.2 Installation and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1.3 What this Manual Includes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1.4 What this Manual Does Not Include . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.2 Phone Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.2.1 Feature Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.2.2 Display Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.2.3 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.2.4 USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.2.5 Cradle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.3 Documentation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.3.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41.3.2 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.3.3 Special Paragraph Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.4 Forms of Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.5 Colophon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61.6 Documentation Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Chapter 2 Receiving the Phone 72.1 Initial Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72.2.1 Unpacking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72.2.2 Verify Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72.2.3 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82.3 In Case of Damage or Malfunction. . . . . . . . . . . . . . . . . . . . . . . . . . 82.4 Returning Items for Repair or Replacement . . . . . . . . . . . . . . . . . . 92.4.1 Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.4.2 Describing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.4.3 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.4.4 Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.4.5 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

ii WIP2 User’s Manual2.4.6 Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Chapter 3 Installation 113.1 Preparing the Phone for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113.1.1 Connecting the Cradle to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113.1.2 Inserting Battery into Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123.1.3 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133.1.4 Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133.2 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133.2.1 Turning the Phone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133.2.2 Power on Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143.2.3 Startup panels and Startup tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143.2.4 Running a Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153.2.5 Communicating with the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 163.2.6 Satisfactory Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Chapter 4 Provisioning the Phone 214.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214.2 Provisioning Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214.2.1 Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214.2.2 Web Interface Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 254.3 Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254.3.1 Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254.3.2 Boot Process Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264.4 Updating Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274.4.1 Performing an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274.4.2 Update Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284.4.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314.5 Provision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314.5.1 Wi-Fi Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314.5.2 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324.5.3 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334.5.4 Codec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Chapter 5 Interacting with the Phone 35

Contentsiii5.1 Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355.2 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355.2.1 Display Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355.2.2 Display Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375.2.3 Adjusting the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395.2.4 Event Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405.3 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415.3.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415.3.2 Key Click Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425.3.3 Dial Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435.3.4 Programming the Right Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435.3.5 Alphanumeric Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 435.4 Handset, Headset, and Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . 455.4.1 Listening Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455.4.2 Device Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465.4.3 Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465.5 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475.5.1 Accessing the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475.5.2 Navigating Through the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475.5.3 Protected Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485.5.4 Exiting the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485.5.5 Using the Menu and Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . 485.5.6 Saving the Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485.6 Storing Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495.6.1 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495.6.2 Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495.7 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505.8 Restoring Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505.9 Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Chapter 6 Using the Phone 536.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536.2 Dialling and Sending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536.2.1 The Call Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536.2.2 The Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556.2.3 The Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556.2.4 Dialling an Invalid Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566.2.5 Making a Call Without a SIP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . 56

iv WIP2 User’s Manual6.3 Call Proceeding and Call Answered . . . . . . . . . . . . . . . . . . . . . . . 576.3.1 Display Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576.3.2 Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576.3.3 Call Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586.4 Receiving a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596.4.1 Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596.4.2 Rejecting or Not Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 606.4.3 Answering the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616.5 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616.5.1 Keyboard Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616.5.2 Displaying Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626.5.3 Phone Status During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626.5.4 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636.5.5 Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636.6 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646.6.1 You End the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646.6.2 Other Party Ends the Call (Call Disconnect setting) . . . . . . . . . . . . . . 646.7 Page Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65Chapter 7 Calling Features 677.1 Suspending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677.1.1 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677.1.2 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 697.2 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707.2.1 Creating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707.2.2 Display Contents During a Conference Call . . . . . . . . . . . . . . . . . . . . 717.2.3 Suspending and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . 727.2.4 Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727.2.5 Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737.3 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737.4 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747.4.1 Call Forwarding Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747.4.2 Call Forwarding Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 757.5 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 757.5.1 Encryption Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767.5.2 Individual Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767.5.3 Encrypted Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787.5.4 Encrypted Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Contentsv7.6 Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 797.6.1 Voice Messages (Stutter tone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 797.6.2 Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80Chapter 8 Menu Operations 818.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818.2 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828.3 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828.3.1 Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828.3.2 Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 848.3.3 Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 848.3.4 Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858.4 Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858.4.1 Composing and Sending a New Text Message . . . . . . . . . . . . . . . . . . 868.4.2 View Inbox Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868.4.3 Viewing the Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 878.4.4 Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 888.4.5 Resending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 888.4.6 Removing Messages from the Text Message Box . . . . . . . . . . . . . . . 888.4.7 Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 898.5 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 898.5.1 Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 908.5.2 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 908.5.3 Manufacture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 918.6 User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 928.6.1 LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 928.6.2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 938.6.3 Right Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 938.6.4 Greeting Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 948.6.5 Clear Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 958.6.6 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 958.6.7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 968.6.8 Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1048.6.9 Regional Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1058.6.10 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1078.7 Pswd Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1078.7.1 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1088.7.2 WI-Fi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1108.7.3 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

vi WIP2 User’s Manual8.7.4 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1188.7.5 Names & Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1248.7.6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1258.8 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1288.8.1 PER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1288.8.2 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1298.8.3 Audio Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129Chapter 9 Configuration Files 1319.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1319.2 Configuration File Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1319.2.1 Common Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1319.2.2 Specific Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1319.3 Configuration File Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1329.3.1 File Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1329.3.2 Parameter Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1329.4 Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1339.4.1 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1339.4.2 SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1369.4.3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1409.4.4 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1449.4.5 Audio Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1459.4.6 Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149Chapter 10 Web Interface Configuration Utility 15110.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15110.1.1 Accessing the Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . 15110.1.2 Interface Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15210.2Home panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15210.3Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15210.3.1 Add Entry panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15310.3.2 Edit panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15310.3.3 Delete panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15410.4 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15510.4.1 Times Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15510.4.2 Communications Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Contentsvii10.4.3 Manufacture Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15710.4.4 Logs Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15710.5User Settings Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15810.5.1 General Info panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15810.5.2 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16110.5.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16110.5.4 Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16310.5.5 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16310.6Protected Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16410.6.1 Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16410.6.2 IP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16510.6.3 SIP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16610.6.4 Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16810.6.5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16910.6.6 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170Appendix A Menu Structure 173Appendix B Acronyms 177Index 179

1 Chapter 1Introduction1.1 Scope1.1.1 AudienceThis manual is intended for networking engineers and network administrators who need toinstall, maintain, support, and use the WIP2 phone. The manual can also be used by engineersthat want to make a phone system compatible with the phone. The manual assumes you arefamiliar with networking and telephony principles and practices.If you use WIP2 phones with the MX250 or the MX30, you should read this manual in conjunctionwith the MX Administrator User’s Manual.1 That manual describes how certain features of thephone interact with the enterprise media exchange.This manual can be used by a user who wants to understand in detail how features and functionsof the phone operate. End users who do not need the depth of information contained in thismanual (which is about 200 pages) should refer to the WIP2 User’s Guide. One guide is shippedwith each phone.All Zultys manuals can be downloaded from the Zultys Technologies website at:http://www.zultys.com1.1.2 Installation and UseUnpack the phone and verify the contents as described in section 2.2 on page 7. Install theproduct as described in Chapter 3, starting on page 11.1.1.3 What this Manual IncludesThis manual provides detailed information and instructions on the complete installation andoperation of the WIP2 phone.1. The MX250 and MX30 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the communi-cations needs of an enterprise by integrating voice, data, video, and fax.

2WIP2 User’s Manual1.1.4 What this Manual Does Not IncludeThis manual does not provide technology details, pricing, names of sales representatives, ornames of distribution channels. Access the Zultys web site for this information:http://www.Zultys.com1.2 Phone DescriptionThe WIP2 is a SIP based IP phone that provides two call appearances and interacts with networkservers through a wireless access point. Figure 1-1 displays the front side of the phone. Thehandset speaker, keypad, and microphone are located on this side of the phone. Figure 1-2 displays the rear side of the phone while placed in the charging cradle. The externalspeaker is located at the top of the rear side. The rear panel can be removed to place the batteryin the phone. The connector in the middle of the cradle receives power from an ac adapter1.2.1 Feature SetKey features of the WIP2 phone include:•two virtual lines support two simultaneous callsFigure 1-1 Top View of WIP2

1. Introduction3•handset and speaker modes•acoustic echo cancellation in speaker mode provides high quality speaker phone•supports all commonly used PBX functions when used in conjunction with an appropriate callcontrol system•receives power from removable battery or ac adapter•speech encryption ensures that your calls can be kept secure•easy to create conferences with three people, including those who call you•18 buttons provide significant ease of use•5 line easy to read display that supports proportionally spaced font•uses standard SIP messages to interface to a variety of call managers from variousmanufacturers•dial by number or SIP address•hot key dialling•critical operational parameters are protected by password•100 memory phone book plus 64 location memory for last numbers received or dialled•based on highly stable Linux operating systemFigure 1-2 Rear view of WIP2 phone and cradle

4WIP2 User’s Manual1.2.2 Display DescriptionThe display is a graphical LCD, 96 dots by 65 dots. It is used mostly to display five rows ofcharacters. The display utilizes a proportional font, therefore the number of characters on eachrow varies. Typically, each row displays about 16 characters. Section 5.2 on page 35 describes LCDmodes and methods of adjusting the display appearance.1.2.3 SpeakersThe WIP2 phone provides a handset speaker and an external speaker. The handset speaker,located at the top end of the phone’s front side, is used by placing it next to your ear as you speakinto the microphone at the bottom of the phone. The external speaker, located on the rear side ofthe phone, allows multiple people to participate in phone conversations.1.2.4 USB PortThe USB port, located at the bottom of the phone, connects the WIP2 to either a computer fordownloading software updates, or a headset that accommodates hands free mobile use.1.2.5 CradleThe charging cradle, shown in figure 1-3, connects to an power source through an ac adapter andprovides dc power for operating the phone and recharging the battery.1.3 Documentation Overview1.3.1 OrganizationThis user’s manual describes:•how to install the WIP2 phone•how to provision the phone for use within the networkFigure 1-3 WIP2 Cradle

1. Introduction5•how to make and receive calls•how to access the features of the phone•how to customize the phone to suit your preferences•what to do when you are convinced there is a problem1.3.2 Nomenclature1.3.2.1 AcronymsThis manual often uses acronyms specific to the industry of telecommunications and datacommunications. Because the sections (and, to a certain extent, the subsections) can be read in anysequence, acronyms are not defined in the text. For a complete list of acronyms used in thismanual, see Appendix B, starting on page 177.1.3.2.2 JargonThis manual often uses technical terms specific to the industry of telecommunications and datacommunications. Very specialized terms are sparsely used, and their meanings are clearlyexplained where they are used.1.3.3 Special Paragraph StylesThe following are the notices that are used to attract special attention to certain items. They settext off from the main body of the manual. These notices also appear in other languages whererequired by certain regulatory bodies:Important This notice contains special information that should not be ignored.Caution This notice calls attention to a condition or procedure which, if not observed, couldresult in damage to the phone or the loss of data.Warning This notice indicates that if a specific procedure or practice is not correctlyfollowed, permanent damage to the phone and personal injury may result.Danger This notice warns you of imminent hazard to yourself and others if properprocedures are not followed.1.4 Forms of DocumentationThis manual is updated with each major release of the software. The manual describes thefeatures in that release of the software.

6WIP2 User’s ManualBetween major releases of software, Zultys may issue one or more minor releases of software.These minor releases may have more capabilities than the current formal release. The features inthat software may or may not be described in this manual.This manual is available only in PDF format. You can download the PDF file from the Zultys website at:http://www.zultys.comYou can obtain old versions of the manual that may describe the software that you have or thelatest manual that describes all the latest features of the product. You can identify the version ofthe manual from the title page, opposite the table of contents (page 2 of the PDF file).When you use the PDF file, you can click on any reference in the text. This powerful featureallows you to follow the references in the text very easily. Using Acrobat, you can then return tothe page you were previously reading. This is a huge benefit to you if you want to study a smallarea of the product.1.5 ColophonThis document was produced on personal computers using Adobe’s FrameMaker for Windows.The headings are set in Swiss 721, Bitstream’s version of the Helvetica™ typeface; the copy is setin Zapf Calligraphic, Bitstream’s version of the Palatino™ typeface; notices are set in Swiss 721 orNews Gothic, Bitstream’s version of the Kingsley-ATF Type Corporation typeface. The drawingswere produced using Adobe Photoshop, Adobe Illustrator, and Microsoft Visio.1.6 Documentation FeedbackZultys appreciates any constructive feedback on all our documentation. If you have comments orerror reports on any Zultys documentation, please submit your feedback to:Technical Publications DepartmentZultys Technologies771 Vaqueros AvenueSunnyvale, California 94085 USAtechpubs@Zultys.com

7Chapter 2Receiving the Phone2.1 Initial InspectionWhen the your WIP2 phone shipment arrives, inspect the shipping boxes for external damagesand record any discrepancies. Save the boxes and packing material in case you need to ship thephone to another facility. Always retain the packing materials if you suspect that the shipment isdamaged — the carrier may need to inspect them. Warning Do not attempt to use the WIP2 phone or its accessories if it or they appeardamaged. Immediately report the damage your Zultys reseller.2.2 Package Contents2.2.1 Unpacking the PhoneIf the phone box has not been damaged in transit, unpack it carefully. Ensure that you do notdiscard any accessories that may be packaged in the same box as the phone.2.2.2 Verify ContentsUpon delivery of your phone, inspect the packing list and confirm that all items listed on that notewere received. Compare the packing slip with your purchase order.Ensure that the following accessories are present in the shipment:•phone body•ac adapter for your country•charging cradle•User’s GuideEnsure that there are no discrepancies and then install the phone as described in Chapter 3,starting on page 11.

8WIP2 User’s ManualImportant If you suspect that there are discrepancies or that the equipment is not fullyfunctional, contact Zultys or your Zultys sales representative immediately.Retain all packing materials and the shipping note for Zultys or its representativeto inspect. ZULTYS CANNOT BE HELD RESPONSIBLE IF YOU CLAIM THATAN ITEM IS MISSING, AND YOU HAVE NOT INFORMED ZULTYS WITHINTHREE DAYS OF RECEIPT, OR IF YOU HAVE NOT RETAINED ALL PACKINGMATERIALS FOR INSPECTION.2.2.3 Serial NumbersThe serial number of the phone is a twelve character alphanumeric code printed on a whitebarcode label located on the bed that holds the battery. To view, remove the back cover of thephone, as described in section 3.1.2 on page 12, then lift the battery off of the bed. Figure 2-1displays the location of the serial number label.Verify the serial number of the phone and compare it to the serial number on the packing lists.2.3 In Case of Damage or MalfunctionNotify your Zultys sales or service representative under any of the following conditions:•the shipping container or any of the contents appear damaged•an item is missing•there is a discrepancy between the packing slip and the equipment received•the equipment does not function correctlyYour supplier will arrange for repair or replacement, at Zultys’s discretion. In certain cases, Zultysmay require a claim settlement.Figure 2-1 Serial Number location

2. Receiving the Phone 92.4 Returning Items for Repair or Replacement2.4.1 Warranty CoverageZultys provides a warranty only through distribution channels. If you are an end user, consultthe reseller or distributor who has sold you the phone for complete terms of the product that youhave purchased. Zultys requires that its distributors provide a standard warranty that is one yearin duration and that complies with the local laws and expectations of the country in which youreside.Before returning merchandise to Zultys for repair or replacement, you must ensure that the itemsare under warranty. If you are unsure about the warranty of your merchandise, call your supplieror a local Zultys sales representative for clarification. Contact your supplier for a returnmerchandise authorization (RMA) number before returning any merchandise; this includesequipment covered under warranty.For merchandise not under warranty, you will be charged for a repair if the item is returned tothe factory. Call your supplier for pricing on an extended warranty for your merchandise.2.4.2 Describing the ProblemIf you are returning equipment for service, attach a tag or sheet of paper to the equipment givingthe following details:•your company or institution’s name, address, and phone number•the main person to contact, an alternative contact, and their phone numbers if different fromthe main phone number•the return shipping address and any special shipping instructions•the model number and serial number of the equipment being returned•a description of the failure (If failure is intermittent, describe its frequency and specialconditions that initiate the failure.)•any additional comments2.4.3 AccessoriesDo not return any of the accessories with the equipment unless you suspect that one of them isfaulty. If you return an accessory, place a tag on it that clearly identifies it as yours and brieflyexplain the problem.2.4.4 PackingWherever possible, use the original packing materials to ship the equipment. If these are notavailable, containers and cushioning material similar to those originally used are available fromZultys.If it is inconvenient to obtain supplies from Zultys, use a strong, double-walled shipping carton.Place about 70 mm (3 in) of cushioning material around all sides of the equipment. Zultys is not responsible for any damage that occurs during shipment back to your supplier or tothe factory.

11 Chapter 3Installation3.1 Preparing the Phone for UseTo use your WIP2 phone, you must supply power to the phone and configure the phone tocommunicate to your wireless access points. Important This device complies with part 15 of the FCC rules. Operation is subject to thefollowing two conditions: (1) this device may not cause harmful interference, and(2) this device must accept any interference received, including interference thatmay cause undesired operation. The manufacturer is not responsible for anyradio or TV interference caused by unauthorized modifications to thisequipment. Such modifications could void the user’s authority to operate theequipment.3.1.1 Connecting the Cradle to PowerThe charging cradle is a mobile mounting device that conducts power from the ac adapter to thephone. Placing the phone in an installed cradle recharges the battery and provides a stable basefor conducting conversations through the external speaker.To install the charging cradle, place it on a level platform. Then connect the ac adapter to theconnector at the rear of the cradle. After the cradle is installed, you can place the phone in thecradle as shown in figure 3-1.3.1.2 Inserting Battery into PhoneThe WIP2 battery is accessed through a removable cover located on the rear of the phone. Toopen the rear cover:1. Firmly grasp the phone with one hand such that the rear side of the phone is up, as shownin figure 3-2.2. Press down on the nine raised dots located at the top of the battery cover.3. While pressing down on the dots, slide the cover towards the bottom of the phone.4. Lift the cover to access the battery, as shown in figure 3-3.The battery socket is located on the bottom right corner of the battery compartment.

12WIP2 User’s Manual•To insert a battery into the phone, plug the battery connector into the battery socket, thenplace the battery onto the bed.•To remove the battery, pull the plug up from the socket. Avoid pulling on the wires whenremoving the plug from the phone.Figure 3-1 WIP2 Phone in Charging CradleFigure 3-2 Grasping the WIP2 to remove the rear cover

3. Installation133.1.3 Power3.1.3.1 Power from BatteryThe WIP2 can operate independent of the charging cradle when the battery is sufficientlycharged. The battery icon, located in the top right corner of the display, indicates the remainingpower reserves. When fully charged, battery icon displays three bars. The battery icon blinks towarn you that existing battery reserves can provide power to the phone for less than 15 minutes.When the icon is not blinking, the battery contains sufficient reserves to power the phone, evenwhen the icon contains no bars.3.1.3.2 Power from an AC AdapterThe WIP2 operates from power provided by the ac adapter when the phone is placed in thecharging cradle and the ac adapter is properly connected to the cradle and to an ac power source.When the battery is being charged, the bars in the battery icon flash on and off sequentially.The ac adapter has an output rating of 7 Vdc, 850 mA and is marked LPS or (for US) NEC Class 2.The plug should be 2.0 mm or 2.1 mm with the center positive. Zultys does not warrant operationof the WIP2 with any adapter not supplied by Zultys for use specifically with the WIP2.3.1.3.3 Applying Power to the WIP2The WIP2 receives power from the ac adapter when it is placed in a properly installed chargingcradle, regardless of the charging status of the battery. The phone receives power from the batteryonly when it is not receiving power from the ac adapter through the cradle.3.1.4 Connecting to the NetworkLANs provide access to wireless devices through bridge type access points. An access point is adevice that connects to a wired network through an Ethernet port, connects to WiFi devicesthrough 2.4 GHz radio signals at data rates up to 11 Mbps, and provides transparentcommunications between the two networks. A bridge type access point permits communicationsFigure 3-3 Removing the Rear Cover from the WIP2

16WIP2 User’s ManualThe WIP2 uses six LEDs to illuminate the display and six LEDs to illuminate the keyboard.Pressing the left soft button turns off the LED that is on and turns on a different LED.Pressing the left soft button twelve times steps through each LED through the LEDs.3. Press the green button or the right soft button to begin the vibrator test.4. Press the green button to begin the keypad testThis test requires that you push each button and key in sequence, starting with the buttonin the top left corner of the keypad and proceeding right. The LCD shows an @ symbol foreach button that has been pushed:The last key pushed in this test is the # key.5. After you press all 18 buttons in proper order, the phone displays a completion message:If you do not press a button during a 10 second period, the phone displays a timeoutmessage:In either case, the phone resumes the power up sequence 10 seconds after displaying one ofthese messages.3.2.5 Communicating with the Network3.2.5.1 Connecting to a DHCP ServerIf the phone is configured for dynamic IP addressing, it attempts to locate a DHCP server. Thephone displays:

3. Installation17Depending on your network, this can take from two to 30 seconds. The phone displays a progressbar on the second row and the time it has been trying in the lower right corner of the display, inminutes, and seconds. Every 20 seconds, the phone clears the progress bar then starts addingcharacters again.The phone continues to try to find the DHCP server indefinitely.3.2.5.2 Connecting to the TFTP ServerOnce the phone has its IP address, it tries to locate the TFTP server if it is programmed with theaddress of the TFTP server or if it obtained the address from the DHCP server.Depending on your network, this can take from one to 75 seconds. The phone displays a progressbar on the second row and the time it has been trying in the lower right corner of the display, inseconds.If the phone can find the TFTP server, the configuration file or files it retrieves may indicate thatthe phone needs to update its software. See section 4.4.3 on page 31 for details of the screen thatthe phone shows in this case.If the phone can find the TFTP server but cannot find the configuration file (or it can find it, butthere is an error with it), the phone displays:The phone displays this for three seconds and then proceeds to register.The phone continues to try to find the TFTP server for 75 seconds. If it cannot locate the TFTPserver within this time, it displaysThe phone displays this for three seconds and then proceeds to register.

18WIP2 User’s Manual3.2.5.3 Connecting to the SIP RegistrarIf the phone has an address for the SIP registrar, it displays:If the phone is unable to register with the primary SIP proxy, it attempts to register with thebackup proxy (if the phone is configured for a backup proxy). If the backup proxy registration issuccessful, calls will be serviced by the backup proxy and the phone will continue attempting toregister with the primary proxy in the background.3.2.5.4 Failure When Using a Fixed IP AddressIf you have configured the phone to use a fixed IP address, and to not use DHCP, the phoneshould boot up and connect to the TFTP server (if provisioned) and then connect to the SIPregistrar. If there is a problem with this process, the phone displays:Use the menu to configure the protected settings as described in section 8.7 on page 107, thenrestart the phone.The phone will also display this message if you have configured it for DHCP but the DHCP serveris incorrectly configured. This is an unusual situation, because administrators take great care toensure that the DHCP servers are correctly configured.3.2.5.5 Attempt to Establish ConnectionThe phone continually tries to re-establish connection with the network, once every fourseconds.1 If it does establish connection, you can use the phone to make calls. You do not need tocycle the power on the phone to make the phone usable.The phone retains the display until you press a key or until you make a call or the phone receivesa call. You need to use the menu to access the status as described in section 8.5.2 on page 90.1. The WIP2 sends the second request 500 ms after the first request. It sends the third request 1.0 s after that, the fourthrequest 2.0 s after that, and thereafter every four seconds.

3. Installation193.2.6 Satisfactory Connections3.2.6.1 Date and TimeThe WIP2 receives the time and date from a specified NTP. The time zone can be provided by thesystem needs to know the difference between the local time and GMT.1 Instead of asking for alocation, the phone therefore displays:Use the Up and Down keys to select the correct time difference. The phone provides a list ofexisting time zones. When you have made your entry, press the LEFT (Select) button. The phoneshows the idle display.If the phone cannot find an NTP server, you must enter the date and time manually. The phonedisplays:Enter the day of the month by using the keyboard on the phone.Press the OK button. The phone displays:Use the Up and Down keys to scroll between the months.Press the OK button. The phone displays:Use the Up and Down keys to select the correct year. The phone defaults to 2005 scrolls to amaximum of 2099, then to 2002.Press the OK button. The phone displays:1. After the phone has booted it uses SNTP to obtain the date and time for the first time. Thereafter, it uses NTP every tento 15 minutes to obtain the date and time.

20WIP2 User’s ManualEnter the time with the keypad using 24 hour notation.1 Use the * key to enter the colon characterthat separates hours from minutes and minutes from seconds. You do not have to enter theseconds. If you do not enter the seconds, the phone sets the seconds to zero.Press the OK button when you have entered the time. The phone shows the idle display, asdescribed in section 5.2.2.1 on page 37.You can subsequently alter the date and time using the menu as described in section 5.2.3.4 onpage 40, or you can cycle power on the phone to obtain the same screen.3.2.6.2 Subsequent Loss of ConnectionIf the phone has established LAN connectivity and registered with the phone system, and then itloses connectivity, or a subsequent registration request is denied, you cannot make calls. Contactyour system administrator for assistance.3.2.6.3 Viewing Startup InformationWIP2 provides menu commands and web interface panels that display when the phone waspowered up, when the phone most recently registered with a SIP server, and the network status.The WIP2 provides the following methods for view startup information and network status:•Menu commands: Section 8.5 on page 89.•Web Interface Configuration Utility: Section 10.4 on page 155.1. Use 24 hour notation regardless of the format you may have chosen in which time is displayed in section 8.6.9.4 on page106.

21 Chapter 4Provisioning the Phone4.1 IntroductionProvisioning functions include the booting process that initializes the phone, the configurationprocess that customizes your phone, and the update process that allows you to run the mostrecent software version of the phone.You can either dynamically assign an IP address to the phone through a DHCP server or assigna static IP address. The DHCP server can also be used to obtain the IP addresses of variousnetwork servers. The phone also supports the use of configuration files that can deliver acommon set of phone parameters to various phones throughout a network.This chapter describes the components used to configure WIP2 phones, the booting andconfiguration process, and the method for updating the software that operates the phones. Thesesections also present the underlying method for the exchanges that take place.4.2 Provisioning Methods4.2.1 Configuration FilesDevice configuration files are ASCII text files that specify phone parameter settings. A system usercan setup his or her phone to download its configuration files from the TFTP server every timethe phone is booted. Each WIP2 phone has a unique MAC address that identifies the device. A TFTP server uses thisaddress to pass configuration data to the device. Phones can access two configuration files: acommon configuration file and a specific configuration file.Many parameters in the configuration files correspond to the parameters that you can configurethrough the menu of the phone or through the web interface. Configuration parameters aredescribed in Chapter 9, starting on page 131.4.2.1.1 Common Configuration FileThe common configuration file for the WIP2 is named:

22WIP2 User’s ManualWIP2_common.cfgThe common configuration file specifies parameter settings that are common for all phones thataccess the TFTP server, such as server addresses, registration periods, and service phonenumbers. The common configuration file is stored in the root directory of the TFTP server.4.2.1.2 Specific Configuration FileThe specific configuration file defines parameter settings that are unique to an individual phoneor a set of phones. The specific configuration file is stored in the TFTP directory designated by thecommon configuration file.If a parameter is defined in the common file and the specific file, the specific file setting takesprecedence. The file name of a specific configuration file is constructed by using the MAC ID forthe individual device:<MAC address>.cfgFor example,0050C2180FD8.cfgEach phone, knowing its own MAC address, locates the file that has been uniquely created for itand obtains configuration data that is unique for the phone.4.2.1.3 Configuration File FormatThe format for common and specific configuration files is identical; an example of a configurationfile is shown in figure 4-1. This is an ASCII text file, with the name of the parameter and the valueof the parameter listed on the same line. Each parameter must be within the section (denoted bysquare brackets “[ ]”). The contents of the file are not case sensitive; you can enter parameternames in upper or lower case. Comment lines are denoted with a leading semi-colon (;) and haveno effect on the operation of the phone.[HW_CONFIG]lcd_contrast=8ring_volume=5speaker_volume=5handset_volume=5[NET_CONFIG]use_dhcp=yesip_addr=subnet_mask=default_gateway=primary_dns=secondary_dns=;host_name is DNS lookup for this phonehost_name=domain=zultys.comntp_server_addr=tftp_server_addr=tftp_cfg_dir=./WIP2Figure 4-1 Format for Configuration File

4. Provisioning the Phone 234.2.1.4 Accessing the Configuration FilesEvery time the phone restarts (either by command or by power on), the phone may read theconfiguration files. The phone extracts the data in the files and saves it to memory. Thisoverwrites all parameters that are saved in memory except for user settings that are notconfigured to be cleared; these settings are retained in the phone.For example, suppose the common configuration specifies the greeting message as:WIP2 SIP Phoneand the specific configuration specifies the greeting message as:[SIP_CONFIG]phone_sip_port=5060rtp_start_port=33000;The Device ID is the user portion of the SIP URIdevice_id=West;The Display Name is sent in SIP messagesdisplay_name=Zultys WIP2register_w_proxy=yesproxy_addr=10.1.32.224proxy_port=5060voice_mail_uri=258registration_expires=3600session_expires=3600[AUDIO_INFO]ext_ring_tone=0ext_cust_ring=int_ring_tone=0int_cust_ring=ring_tone2=0cust_ring2=key_click=0codec=0distinctive_ring=yessound_url=[GENERAL_INFO]software_version=1.0.0;The message displayed on the LCD in idle modegreeting_message=WIP2 SIP Phonepassword=985897time_fmt=%H:%Mdate_fmt=%m/%-d/%Ydate_time_order=0;This is the offset from GMT, in minutestimezone=-480country=USAlanguage=ENGLISHclear_settings=2Figure 4-1 Format for Configuration File (Continued)

24WIP2 User’s ManualFreddy PhoneThen, in the idle state, the phone will display:The phone continues to start, using the parameters that are now saved in its memory.4.2.1.5 Retaining User SettingsConfiguration commands either specifies parameter values that the phone requires tocommunicate with the network servers or setup the behavior of features that define how youinteract with the phone. Personal interaction features include:•display properties, including the LCD contrast, greeting message, date format, time format,and the display timeout, and the display language.•volume settings, including the ring, handset, and speaker volume•phone alert tones, including ring tones, second call tone, hold reminder tone, key click sound,and stutter tone•automatic call answer settingsSpecific information about each of these settings is listed in the following chapters. Each of thesesettings can be altered through configuration commands, permitting the reset of feature valueseach time you power up the phone. Additionally, the WIP2 can be configured to specify whenthese user settings are reset, allowing you to retain preferred settings that differ fromconfiguration file commands even when the phone is rebooted.The Clear User Settings command provides three options.•Never: Each time the phone powers on, it retains the user settings that were previouslyentered•On Next Power On: The phone modifies user settings to the values listed in the configurationfile the next time it is powered on. After that instance, the phone sets this parameter to neverand will not take settings from the configuration file again unless you manually alter thissetting.•On Each Power On: The phone takes its user settings from the configuration file every timethe phone powers up.The WIP2 provides the following methods for scheduling the clearance of user settings:•Section 8.6.5 on page 95 describes the menu commands that clear the user settings.•Section 9.4.3 on page 140 describes the configuration commands that clear the user settings.•Section 10.5.1 on page 158 describes the Web Interface panel that clear the user settings.

4. Provisioning the Phone 254.2.2 Web Interface Configuration UtilityThe phone provides a web interface configuration utility, offering an alternative method ofstoring information to your phone. Through this utility, you can modify all operating parametersthat are available through configuration files. To access the web interface, enter the IP address of your phone in the address entry box of yourweb browser and press the key button. The login panel will appear in your browser. Section8.7.3.2 on page 114 provides the menu command that displays your phone’s IP address.Web Interface panels provide an update button to download changes to your phone. Manychanges take effect when you download them to the phone. Some changes require that youreboot the phone to become enabled. When you have made at least one change that requires aphone reboot, a Restart Phone option appears in the menu on the left side of the panel.If you have specified a TFTP server, restarting the phone reloads the configuration files to thephone which files may write over the changes specified by the web interface; see section 4.3.1.2for details on booting the phone without reloading the configuration files.Chapter 10, starting on page 151, describes each panel of the web interface configuration utility.4.3 Boot Process4.3.1 Boot OptionsThe phone provides several boot process options, allowing you to customize the phone to yournetwork configuration. This section describes the process options, then lists the steps that theboot up process requires.4.3.1.1 IP Address Assignment OptionsDynamic IP and TFTP Address Assignment. This option uses DHCP to specify the IP address andsubnet mask of the phone, the IP address of the default gateway, and the IP address of the variousnetwork servers that the phone will access. Figure 4-2 displays the configuration commands thatspecify this option.Dynamic IP Address and Fixed TFTP Address Assignments. This option uses DHCP to specify theIP address and subnet mask of the phone, the IP address of the default gateway, and the IPaddress of the various network servers that the phone will access except for the TFTP server. TheIP address of the TFTP server is either provided by the configuration file or retained from theprevious setting in the phone’s internal memory. Figure 4-3 displays the configuration commandsthat specify this option.Fixed IP Address Assignment. This option fixes the phone’s IP address and subnet mask and theIP address of the default gateway and all of the various network servers that the phone willaccess. Figure 4-4 displays the configuration commands that specify this option.[NET_CONFIG]use_dhcp=yestftp_addr_fixed=noFigure 4-2 Configuration File Instructions: Dynamic IP and TFTP Assignment

26WIP2 User’s Manual4.3.1.2 Configuration File Usage OptionsDownload Configuration Files. This option downloads the common and specific configurationfiles from the TFTP server and stores the values specified by the commands in the files into thememory of the phone. To download configuration files, you must either enable DHCP mode andspecify dynamic TFTP address assignment, or specify fixed TFTP assignment and assign a validIP address to the TFTP address parameter.Do Not Access Configuration Files. This option does not download any configuration files fromthe TFTP. The phone uses its memory contents to configure itself upon startup. To perform thisoption, specify fixed TFTP assignment (see section 8.7.3.8 on page 117) and assign an empty valueto the TFTP address parameter (see section 8.7.3.9 on page 117).4.3.2 Boot Process DescriptionThe following steps provision the WIP2 phone:1. The phone obtains its IP address and the address of the TFTP server. These addresses areobtained in one of the following ways:•dynamic assignment by accessing the DHCP server•static assignment from the configuration file•maintains address assignment as configured in the phone’s internal memory2. The phone accesses the TFTP server to locate the common configuration file. If the TFTPaddress parameter does not specify an address to the TFTP server, the phone does not accessthe common configuration file.3. If the phone downloaded the common configuration file, it reads the file and accesses thespecific configuration file from the directory pointed at by the common configuration file.4. The phone reads its specific configuration file.5. The phone stores the data retrieved from the configuration files in its internal memory.6. The phone uses the parameter settings in its internal memory to configure itself to operateproperly in the network.[NET_CONFIG]use_dhcp=yestftp_addr_fixed=yestftp_server_addr=10.1.32.224Figure 4-3 Configuration File Instructions: Dynamic IP, Static TFTP Assignment[NET_CONFIG]use_dhcp=notftp_addr_fixed=yestftp_server_addr=10.1.32.224Figure 4-4 Configuration File Instructions: Static IP and TFTP Assignment

4. Provisioning the Phone 274.4 Updating SoftwareZultys periodical releases new versions of the software that controls the WIP2. New versions mayprovide additional features or enhance the performance of the phone. The following sectionsdescribe the phone software update process.To view the software version that the phone is running, along with the date of manufacture, MACaddress, boot code version, and hardware version:•Menu commands: Section 8.5.3 on page 91.•Web Interface Configuration Utility: Section 10.4.3 on page 157.4.4.1 Performing an UpdateThe phone must be able to communicate with the LAN that has a TFTP server and a DHCP server.DHCP mode must be enabled to perform the software update.Important You cannot update the software if you fix the IP address of the phone.The DHCP server provides an IP address to the phone and also the address of the TFTP server.The phone accesses the TFTP server to locate and retrieve its configuration files. It reads theconfiguration files to identify what software version it should be using. If the files specify adifferent version from that on the phone, the phone retrieves the specified software version fromthe TFTP server.The WIP2 provides two modes for updating software. Forced updates are performedautomatically by the system administrator. Manual updates are performed by the user.4.4.1.1 Forced Software UpdatesForced software updates are initiated by the system administrator and received by the WIP2 fromconfiguration files received from the TFTP server. Important To receive a manual update, the phone must be placed in the charger cradle andreceiving power from the ac adapter.After completing the software update, the Forced Software Update process automatically powersdown the phone, then turns the power on.4.4.1.2 Manual Software UpdatesThe following procedure initiates a manual software update:1. Verify that the phone is powered off.2. Press and hold the “1” key. While holding the “1” key, turn on the phone by pressing thegreen SEND button until the top six number keys are illuminated.The phone displays the Update agent screen:

28WIP2 User’s Manual3. If necessary, change the parameter values to contact the server that will provide the softwareupdate.Press the green SEND button to move between fields. Press the Up button to backspace. Youcan also scan for available Access Points by pressing the Left button (Scan).4. Press the Right button (Apply) to begin the update.During the update, the WIP2 displays a sequence of screens that display update status andinformation, such as the TFTP server address and the software version number.When the server has completed sending the update, the phone will automatically power off.5. Power up the phone to complete the software update.4.4.2 Update Process4.4.2.1 DescriptionTo update the software, one or both of the configuration files described in section 4.2.1 on page 21must specify the software version that the phone must use. This is specified on the line shown infigure 4-1 as:software_version=1.0.3The phone compares the version specified to that installed on the phone. If the versions are thesame, the phone continues with the startup process. If the versions are different, the phoneretrieves the software from the TFTP site. The phone looks first in the root directory of the TFTPsite, then in the subdirectory of the TFTP site where the specific configuration file may be stored,if one is specified.The software name for WIP2 software is:WIP2_<version>.binFor example:WIP2_1_0_3.binThe file name uses the underscore character to separate the three parts of the software versionnumber.If the common configuration file and specific configuration file indicates a different softwareversions, the phone retrieves the software version specified by the specific configuration file.The phone programs itself with the new software and restarts.

4. Provisioning the Phone 294.4.2.2 Binary FileThe binary file for the software contains the software version. When the phone reads the file, itverifies the version that is contained in the file with the file name and will not load it if theversions do not match.The first characters in the binary file are encoded as a null terminated ASCII string. The end of thefile contains a 16 bit CRC checksum.The size of the binary file is between 2 MB and 4 MB.4.4.2.3 Ladder DiagramFigure 4-5 shows the messages used in this process for the WIP2. The following steps describe theprocess of obtaining the TFTP address from the DHCP server. If the TFTP server address is fixedby the configuration file or web interface, the phone accesses the specified TFTP server andcontinues with Step 5.1. WIP2 sends DHCP DISCOVER (broadcast)The WIP2 boots (after power is initially applied or after receiving a SIP NOTIFY message)and sends out a DHCP DISCOVER message requesting an IP Address and other options(same as those provided in DHCP ACK).2. DHCP Server responds with a DHCP OFFERThe DHCP Server indicates an available IP Address to the WIP2.3. WIP2 sends DHCP REQUEST (broadcast)The WIP2 accepts the DHCP server’s offer and asks the server to provide its configuration.4. DHCP Server sends DHCP ACKDHCP Server responds with committed IP Address and other configuration options. Thespecific options needed by the WIP2 are described in section 4.5.2.1 on page 32.5. WIP2 initiates TFTP read request for WIP2_common.cfgWIP2 requests its common configuration file using the TFTP Server address provided byDHCP option #66.6. WIP2 receives TFTP data (WIP2_common.cfg) from the TFTP ServerThe WIP2 receives the common configuration file and reads it. It is possible that the specificconfiguration file for a phone is located in a directory that is not the TFTP root directory. Ifthis is the case, the subdirectory is indicated in this common configuration file.7. WIP2 initiates TFTP read request for MAC_address.cfgThe WIP2 requests its specific configuration file. The specific configuration file is uniquelynamed with the specific MAC address of the phone (for example, 0008A10FF312.cfg).8. WIP2 receives TFTP data (MAC_address.cfg) from the TFTP ServerThe WIP2 reads its specific configuration file and determines whether its software versionmatches that specified. If not, it retrieves the new software.9. WIP2 initiates TFTP read request for WIP2_version bin.The WIP2 requests the specific software version using the TFTP Server address provided byDHCP option #66 (for example, WIP2_1_2_34.bin).

30WIP2 User’s Manual10. The WIP2 receives TFTP data (WIP2_version.bin) from the TFTP ServerAfter downloading the software version the WIP2 reboots and repeats all of the steps (exceptfor retrieving software). At this point, the WIP2 performs a checksum verification andcompares the new software version file name with the version information stored internallyto the .bin file. If the checksum fails or if the file name does not match that of the versioninformation stored internally to the .bin file, the phone indicates an error and loads theprevious software version.Figure 4-5 Messages for WIP2 to Obtain Configuration

4. Provisioning the Phone 314.4.3 SummaryFor a user, the process of updating the software is fully automatic. The administrator of thenetwork can initiate this process at any time. When the phone is idle, it will start the process ofupdating the software. Usually, the administrator would cause this to happen when no one islikely to want to use the phone. The phone displays an update message using different charactersthan normal.Important Do not disturb the phone during the update process. You cannot use the phoneto make or receive calls while the software is being updated. This process takesabout 30 seconds.When the phone has provisioned the software, it restarts itself, just as it does when you power iton. After about 15 seconds the phone displays the idle display and is ready to use.If the software update process fails, the phone may display a message indicating that theApplication update failed. The phone displays this message if it found the software file but thefile had been corrupted. Contact the system administrator to resolve this. You will not be able touse the phone until you resolve the problem.4.5 Provision Settings4.5.1 Wi-Fi ParametersWi-Fi parameters configure the connection between your wireless networks and the WIP2phone. Section 8.7.2 on page 110 describes the menu commands that adjust Wi-Fi parametersettings. Section 8.5.2.1 on page 90 describes the menu commands that display wireless networkparameters settings.The WIP2 defines the following Wi-Fi parameters:•SSID: The Service Set Identifier (SSID) specifies the wireless network that the WIP2 isaccessing. The SSID setting enables communications between the WIP2 and the access pointsof the specified network.•Network: The Network setting specifies the communication method the phone uses tocommunicate with other devices. The valid network options include:— Infra (Infrastructure): In this mode, wireless devices communicate with other devices,either other wireless devices or wired devices, after going through an access point.— Independent: Also known as Ad-hoc mode. In this mode, devices communicate directlywith each other without the use of access points.•Channel: A channel is a division of the 2.4 GHz wireless band that supports a transmissionpath. The WIP2 supports 11 channels in the US, 13 channels in Europe, and 14 channels inJapan. The channel is not configured by the user.•WEP: Wired Equivalent Policy (WEP) is a security protocol for wireless networks. WEPencrypts data over radio waves as it is transmitted between endpoints. When this parameteris enabled, the phone encrypts all voice transmissions.

32WIP2 User’s Manual•WEP Keys: A key is an integer variable that an algorithm applies to a data block to produceencrypted data. This option specifies the WEP keys available for data transmissions whenWEP is enabled.•WEP Active Key: This parameter selects the WEP key used by the WIP2.4.5.2 IP SettingsIP settings configure the IP address of the WIP2 and the servers required by the phone. Whenoperating in DHCP mode, the DHCP server provides all of the IP addresses. When DHCP isdisabled, the phone is configured in static IP address mode and uses the addresses stored itsmemory.4.5.2.1 DHCP ModeYou can dynamically assign the IP address of the phone and other network servers by accessinga DHCP server. When you connect the phone to a DHCP server, the DHCP server must beconfigured with the following options for your network to fully support the phone:•subnet mask (option 1)•default gateway (option 3)•domain name server (option 6)•IP Address (option 50)•TFTP server name (option 66)In addition, it is recommended that your DHCP server also provide:•NTP Time Offset (option 2)•domain name (option 15)•NTP servers (option 42)The WIP2 provides the following methods for enabling DHCP mode:•Menu commands: Section 8.7.3.1 on page 114.•Configuration commands: Section 9.4.1 on page 133.•Web Interface Configuration Utility: Section 10.6.2 on page 165.4.5.2.2 Fixed Address ModeWhen the WIP2 boots with DCHP mode disabled, the IP address and subnet mask of the phonemust be configured in memory. IP addresses of the following devices and servers must also bestored in the phone’s memory:•Default Gateway: The Default Gateway is the IP address of the router that the phone uses tocommunicate with the outside world.•DNS Servers: DNS servers is a device that locates records to answer IP address queries. TheWIP2 allows the configuration of primary and secondary DNS servers.•NTP Server: An NTP server is a device that maintains a common clock time among hostswithin a network.

4. Provisioning the Phone 33•TFTP Server Address: TFTP servers are typically accessed by devices to receive their "bootstrap" information. When DHCP is disabled, the TFTP IP address is configured as a fixed IPaddress.•DSCP Setting: This parameter configures DiffServ (layer 3 QoS) setting. All voice packets(RTP) leaving the phone will have the ToS byte in the IP header set to this value. The defaultvalue is 0, which corresponds to best effort. If you use differentiated services in your network,you should set the value to 46 (101110 binary) which corresponds to the expedited forwardingper hop behavior (PHB)The WIP2 provides the following methods for setting network IP addresses:•Menu commands: Section 8.7.3 on page 113.•Configuration commands: Section 9.4.1 on page 133.•Web Interface Configuration Utility: Section 10.6.2 on page 165 configures the IP address andsubnet mask of the phone. Section 10.6.1 on page 164 configures all other network IPaddresses.4.5.3 SIP Settings4.5.3.1 Registration AddressWhen registering with a SIP proxy, each device provides an address (SIP URI) in the formdevice_id@domain, where device_id identifies the specific device and domain specifies thedomain name for the enterprise. The default device_id is the MAC address of the phone.The WIP2 provides the following methods for setting network IP addresses:•Menu commands: Section 8.7.5.1 on page 124 (user name) and section 8.7.5.2 on page 124(domain).•Configuration commands: Section 9.4.2 on page 136.•Web Interface Configuration Utility: Section 10.6.4 on page 168.4.5.3.2 Proxy AddressesSIP settings include the parameters required by the phone to communicate with the SIP proxyand registrar servers. The phone can be configured to either register with a registrar server or theSIP Proxy; you can also program the phone to register with neither device.SIP proxy parameter settings include:•Proxy Address, Port, and Password: These parameters specify the IP address and the TCP orUDP port of the server that handles call control for the phone. The default proxy port is 5060.You can also specify a password for servers that requires device authentication.•Backup proxy address and port: These parameters specify the IP address and the TCP or UDPport for a backup proxy server. The default proxy port is 5060. You can also program the phoneto register with the backup proxy at startup.•Registration Expires: This parameter specifies the time period, in seconds, after which aREGISTRATION expires. This value is inserted into the Expires header field.

34WIP2 User’s Manual•Subscription Expires: This parameter specifies time period, in seconds, after which aSUBSCRIBE expires. This value is inserted into the Expires header field.•Backup Registration Expires: This parameter specifies the time period, in seconds, after whicha REGISTRATION expires for the Backup proxy. This value is inserted into the Expires headerfield.•DNS SRV Lookup: This parameter configures the phone to resolve the SIP Proxy IP addressthrough DNS SRV records.•Registrar address and port: These parameters specifies the SIP registrar server address andport. When this value is set and registration is enabled, the phone attempts to register withthis server instead of the proxy server. The default proxy port is 5060.•Phone SIP Port: This phone specifies the transport port number that is uses to receive SIPmessages.•RTP Starting Port: The phone uses consecutively numbered RTP and RTCP port numbers(actually UDP port numbers) for communication. RTP carries media and RTCP carries controlinformation. The default RTP start port is 1760.•Transport Protocol: This parameter specifies the protocol used to transport SIP messages.Currently, the WIP2 only supports UDP transport.•Invite Retransmissions: This parameter specifies the number of unsuccessful INVITEtransmissions before the phone switches to the backup proxy. •Non-Invite Retransmissions: This parameter specifies the number of unsuccessfulretransmissions (other than INVITE) before the phone switches to the backup proxy. •Validate Request URI in SIP messages: When this parameter is set to Yes, the phone verifiesthe IP address, Device ID, and port number of any SIP messages that it receives. If theseparameters do not match those of the phone, the SIP message is discarded.The WIP2 provides the following methods for setting network IP addresses:•Menu commands: Section 8.7.4 on page 118.•Configuration commands: Section 9.4.2 on page 136.•Web Interface Configuration Utility: Section 10.6.3 on page 166.4.5.4 Codec SettingsCodecs are algorithms that the phone uses to encode voice data. The WIP2 provides the followingfour codecs:•G.711-µ-law: typically used in North America and Japan•G.711 A-law: typically used everywhere else•G.729 A: used in bandwidth restricted networks•G.729 AB: used in bandwidth restricted networksThe WIP2 provides the following methods for setting network IP addresses:•Menu commands: Section 8.7.6.1 on page 126.•Configuration commands: Section 9.4.5 on page 145.•Web Interface Configuration Utility: Section 10.6.5 on page 169.

35 Chapter 5Interacting with the Phone5.1 Call AppearancesThe WIP2 phone has two call appearances. Each call appearance supports a separate voice call.This type of phone is different from phones in common use for the past 100 years. On those olderphones a physical pair (or two pairs) of wires carry a single voice call. A phone that canaccommodate two voice calls connects to two such circuits, with each circuit being referred to asa line. A switch on the phone selects between the lines (and therefore with whom you are talking).A phone that has two lines has two such sets of circuits and can allow two simultaneous calls.The WIP2 phone has a single circuit to connect to the switch. All calls take place over this samecircuit, or line. Dedicated software and hardware inside the phone and the switch support twosimultaneous conversations. These are referred to as two call appearances, not two lines.5.2 DisplayThe display, located below the handset speaker and above the buttons, is a graphical LCD, 96 dots65 dots that displays five rows of characters. The display utilizes a proportional font, therefore thenumber of characters on a row varies on the basis of the text being displayed. Typically, thedisplay shows about 16 characters.The WIP2 provides a back light that illuminates the display when you press a button or during acall. The back light automatically turns off after the phone has been inactive for 30 seconds.5.2.1 Display OrganizationThe LCD comprises the following three component rows: the icon bar, the text display, and themenu bar.

36WIP2 User’s Manual5.2.1.1 Icon barThe Icon bar is located at the top of the LCD and displays one or more icons that indicate WIP2status. Icons displayed by the WIP2 include:•The Antenna icon, located in the left corner of the Icon bar, indicates the reception level of thesignal being received from the specified network. This icon displays a small antenna figurefollowed by 0-4 bars: zero bars indicates that the phone is not receiving a signal; four barsindicates the phone is receiving a strong signal.•The Handset icon indicates that the phone is servicing a voice call in Handset Listening mode.•The Speaker icon indicates that the phone is servicing a voice call in Speaker mode.•The Envelope icon indicates that you have an unread voice mail or text message.•The Key icon indicates the keypad is locked•The Padlock icon indicates the phone is servicing an encrypted call.•The Alphanumeric icon indicates the case mode for entering digits and characters. See section5.3.5.3 on page 43.•The Battery icon indicates the remaining battery reserves. The number of bars in the batteryindicates the status of the battery:—three bars indicates a fully charged battery—zero bars indicates a operational battery with limited reserves—flashing bars indicates the battery is being charged—a blinking battery, with no bars, indicates the battery is almost discharged and the phonewill turn off in less than three minutes.The icon bar in the above figure displays the antenna, handset, and battery icons.5.2.1.2 Status BarThe Status Bar comprises three rows in the center of the LCD that displays phone status,configuration menus, date, time, a greeting message, and calling options. Status Bar contentsdepend on the operational status of the phone.The status bar in the above figure displays 1. Connected on the first line, Bonnie Hopkins on thesecond line, and the QoS icon with the time of day on the third line.5.2.1.3 Option BarThe Option bar, located at the bottom of the display, shows options triggered by pressing theLEFT soft button and the RIGHT soft button. The available options depend on the status of theWIP2. Option bar options displayed by the WIP2 include:•Answer: Press the soft button to answer an incoming call.•Back: Press the soft button to return to the previous view.•DND: Press this soft button to send an incoming call directly to voice mail.•Exit: Press this soft button to return the Status Panel to the greeting message view.•Menu: Press this soft button to access the configuration menus.

5. Interacting with the Phone 37•Mode: Press this soft button to change the case mode when in alphabetic mode.•Options: Press this soft button to access a list of calling options.•Presence: Press this soft button to change your user presence.•Select: Press this soft button to select the highlighted menu option.•Store: Press this soft button to store the Status Panel contents to the phone book.The sample panel displays Options for the LEFT soft button and Mode for the Right soft button.5.2.2 Display PanelsThe WIP2 phone displays call status and configuration settings through the LCD. The followingsections describe WIP2 panels displayed by the LCD.5.2.2.1 Home panelThe WIP2 displays the Home panel when the phone is not servicing a voice call and an option listis not available.•the Icon Bar displays the Antenna icon and the Battery icon•the Status Bar displays the greeting message (WIP2 Phone) on the top row, the time on thecenter row, and the date on the bottom rowThe contents of the center and bottom rows are configured by the Time and Date orderparameter, as described in section 5.2.3.4 on page 40.•the Option Bar displays Menu (LEFT button) and Presence (RIGHT button) options.5.2.2.2 List PanelsList panels display a set of available options. The WIP2 uses List Panels to navigate throughconfiguration menus or to display available calling options as you use the phone. List panelscomprise the following components:•The Icon Bar displays the name of the List (Options). This name often includes the menu path.

38WIP2 User’s Manual•The Status Bar displays the available menu options (Pick up, Page, and Text Message). Theblack bar is the cursor that indicates the highlighted option (Page). A scroll bar on the right sideof the Status Bar indicates the list contain additional options that are not displayed.Press the UP and DOWN buttons to move the cursor through all available options.•The Option Bar displays the actions performed by pressing the LEFT (Select) or RIGHT (Exit)soft buttons.Pressing the Select option activates the highlighted option. The WIP2 behavior that istriggered by pressing the Select button depends on the type of option selected—Menu options open another List panel. The WIP2 implements a hierarchical menustructure that provides access to configuration settings through layers of List panels oftenreferred to as menus and submenus. See section 5.5 on page 47.—Parameter options open a Selection panel for specifying a parameter setting. See section5.2.2.3.—Action options display a data entry panel for specifying contact information. Thisinformation may be added to the WIP2 phone book or used to establish a voice call or sendan instant message. See section 5.2.2.4.—Information options display an Information panel that displays a parameter setting. Seesection 5.2.2.5.5.2.2.3 Action PanelsWIP2 activity that affects the contents of the Status Panel includes dialling a call, sending a call,receiving a call, servicing an active call, and disconnecting a call. Chapter 6, starting on page 53,describes the display contents during all phone activities.5.2.2.4 Selection PanelThe phone displays a Selection panel when you press the LEFT (Menu) while a Menu panelhighlights an option that requires a parameter setting. The sample menu panel is displayed byselecting Menu | User Settings | Right Button from the Home panel.When the phone displays a selection panel:•The Icon Bar displays the name of the parameter (Right button) that panel is configuring.•The Status Bar displays the parameter setting options (Presence, Page, and Phone book). Thecircles on the left side indicates the present parameter setting. A scroll bar on the right side ofthe Status Bar indicates the list contain additional options that are not displayed.

5. Interacting with the Phone 39In the above panel, Presence is the current setting and Page will be activated if you select theLEFT (Select) button. A scroll bar on the right side indicates that additional options can bedisplayed by pressing the UP or DOWN buttons. The black bar is the cursor that indicates thehighlighted option (Page).•The Option Bar displays the Select and Back options that are activated by pressing the LEFTor RIGHT buttons. Pressing LEFT (Select) activates the highlighted option and returns to theprevious panel. Pressing RIGHT (Back) returns to the previous menu panel without activatingthe highlighted option. Pressing the red END button returns to the Home panel withoutactivating the highlighted option.5.2.2.5 Information PanelThe phone displays an Information panel when you select a menu option that returns aparameter setting. The following panel is displayed by selecting Menu | Information | Times |Powered on.The phone begins displaying the Information Panel when you select the specified menu optionand continues displaying the panel for the period specified by the Event Timer (section 5.2.4).WIP2 parameters cannot be modified from an Information panel. Some Information panelsdisplay parameters that can be adjusted from a Selection panel. Other Information panels displayinformation that cannot be configured, can be changed only by power cycling the phone, or ischanged automatically as the phone is being used.5.2.3 Adjusting the LCD5.2.3.1 ContrastThe contrast setting adjusts the display darkness to improve its readability. The displayreadability is affected by ambient light, room temperature, and the angle at which you view thedisplay. To adjust the LCD contrast:•Menu commands: Section 8.6.1 on page 92.•Configuration commands: Section 9.4.4 on page 144.•Web Interface Configuration Utility: Section 10.5.1 on page 158.5.2.3.2 GreetingThe Greeting is the message displayed on the top line of the Status panel when the phone is idleIn the following panel, the greeting message is Jack’s Phone.To change the LCD greeting:

40WIP2 User’s Manual•Menu commands: Section 8.6.4 on page 94.•Configuration commands: Section 9.4.3 on page 140.•Web Interface Configuration Utility: Section 10.5.1 on page 158.5.2.3.3 LanguageThe WIP2 can display LCD text in one of several languages. To change the display language:•Menu commands: Section 8.6.9.2 on page 106.•Configuration commands: Section 9.4.3 on page 140.•Web Interface Configuration Utility: Section 10.5.4 on page 163.5.2.3.4 Date and Time FormatThe WIP2 displays the date and time of day on the bottom two rows of the Status Panel when thephone is inactive. You can adjust the format of the time and date display as follows:•Time and Date order: This parameter determines the rows that display the time and date. Bydefault, the second row displays the time is and the third row displays the date.•Time Format: The time can be displayed in 12 hour (1:30 pm) or 24 hour format (13:30). Toadjust the time format.•Date Format: The date can be displayed in four different formatsTo adjust the time and date display:•Menu commands: —section 8.6.9.3 on page 106 (date and time order)—section 8.6.9.4 (time format)—section 8.6.9.5 (date format)•Configuration commands: section 9.4.3 on page 140•Web Interface Configuration Utility: section 10.5.4 on page 1635.2.4 Event TimerThe event timer determines the time period that the WIP2 displays call status or error messagesbefore returning to the normal display. To adjust the event timer:•Menu commands: section 8.6.8.1 on page 104•Configuration commands: section 9.4.3 on page 140

5. Interacting with the Phone 41•Web Interface Configuration Utility: section 10.5.1 on page 1585.3 Keyboard5.3.1 DescriptionThe keyboard contains all of the keys and buttons on the phone. The term buttons refers to theswitches directly below the display. The term keys refers to the switches that have writing onthem. Figure 5-1 displays the WIP2 keyboard.5.3.1.1 Description of ButtonsThe six WIP2 buttons are located below the display and access features or functions of the phoneor phone system. Figure 2 identifies each WIP2 button. In addition to the following list of primarybutton functions, specific features are also accessed through these buttons, as explained in themanual sections that describe these features.Figure 5-1 WIP2 KeypadFigure 5-2 WIP2 Buttons123456789#abc defghi jkl mnopqrs tuv wxyz0+@UpButtonLeftSoftButtonRightSoftButtonSendButton(green)DownButtonEndButton(red)

42WIP2 User’s Manual•Left soft button: This button selects the option displayed in the bottom left corner of thedisplay.•Up button: The function of this button depends on the operation mode of the phone—When the phone is idle and displays the main view, this button accesses a list of featureoptions, including call pickup, text messages, and the phone book.—When a call is active and the phone displays the main view, this button accesses a menu thatadjusts the handset volume.—When the phone displays a menu, this button moves the cursor up one position within thelist.•Right Soft button: This button selects the option displayed in the bottom right corner of thedisplay.•Send button: This button is also called the green button. Press this button after entering thedigits of a call to send that call. When the phone is idle, this button accesses the call log. Youcan also press this button to power on the phone.•Down button: The function of this button depends on the operation mode of the phone—When the phone is idle and displays the main view, this button accesses a menu that adjuststhe ringer volume.—When a call is active and the phone displays the main view, this button accesses a menu thatadjusts the handset volume.—When the phone displays a menus, this button moves the cursor down one position withinthe list.•End button: This button is also called the red button. Press this button to terminate a call or todisconnect the phone after the other party terminates the call. You can also press this buttonto power off the phone.5.3.1.2 Keypad DescriptionThe keypad is located below the six buttons and comprises 12 keys labelled 0 to 9, *, and #. Theseare used to dial a number and perform other functions.5.3.2 Key Click ToneThe Key Click Tone parameter specifies the sound emitted by the phone when you press a buttonor key while you are not talking on the phone. Available key click tones include silence, clicks,beeps, or a bleep tone.The WIP2 provides the following methods for adjusting the key click tone:•Menu commands: Section 8.6.7.9 on page 101•Configuration commands: Section 9.4.5 on page 145•Web Interface Configuration Utility: Section 10.5.3 on page 161

5. Interacting with the Phone 435.3.3 Dial TimeoutWhen dialling a number, you signal the phone that the phone number is complete and ready tosend by pressing the # key. If you do not press the # key after dialling a number, the Dial Timeoutdetermines the time that the phone waits after the last digit is dialled before sending the numberto the SIP server.The WIP2 provides the following methods for adjusting the dial timeout value:•Menu commands: Section 8.6.8.2 on page 104•Configuration commands: Section 9.4.3 on page 140•Web Interface Configuration Utility: Section 10.5.1 on page 1585.3.4 Programming the Right ButtonThe Right Soft button is programmable, allowing you to define its function when the phone isidle. Available functions including setting your presence (section 5.7 on page 50), calling a paginggroup (section 6.7 on page 65), or accessing your phone book (section 5.6 on page 49).The WIP2 provides the following methods for programming the right soft button:•Menu commands: Section 8.6.3 on page 93•Configuration commands: Section 9.4.3 on page 1405.3.5 Alphanumeric Mode5.3.5.1 PurposeThe keypad can be used to enter alphabetic characters. This is useful for dialling a SIP address orentering names in the phone book. The phone provides specific menus for using alphabeticmode, including the phone book entry view (see section 5.6 on page 49) and the number diallingview (see section 6.2 on page 53). 5.3.5.2 Entering Alphanumeric modeThe phone indicates that you are in alphanumeric mode by showing an alphanumeric icon in theupper right corner of the display, next to the battery level indicator. The alphanumeric iconcomprises the numbers “123”, or the letters “ABC” in various cases.5.3.5.3 Case modesThe alphanumeric icon, located in the upper right corner of the display next to the battery icon,indicates the case mode of the text that the phone enters as you press the numeral keys:•abc indicates that only lower case text will be entered.•ABC indicates that only upper case text will be entered.•Abc indicates that the first letter following a space will be upper case and all other letters willbe lower case•123 indicates that only numbers will be entered.

$44WIP2 User’s ManualTo change the character mode, press the RIGHT Soft Button (Mode) when available or the #button when Mode is not available.5.3.5.4 Entering Alphanumeric CharactersThe digit keys 2 to 9 enter letters of the alphabet that are displayed on those keys. When you pressa key, it selects the first character. If you quickly press the key again, it selects the second letter andso on. When you repeatedly press the key, the phone selects the next character in sequence, thenthe number of the key, then it scrolls back to the first letter.To scroll through the list of characters, press the key within 800 ms of the last press. If you takelonger than this, the cursor position moves to the right and when you next press the key you willselect the first letter in the list. If you want to select a character from the same key to be the nextcharacter you enter, you can wait or you can press the UP key.5.3.5.5 Character Mapping on Numeric KeysThe characters mapped to the numeric keys depends on the language parameter selected (seesection 5.2.3.3 on page 40). This is a list of the English characters selected by repeatedly pressingthe specified keys:•1: ~, -, _, !, 1•2: a, b, c, 2; or A, B, C, 2•3: d, e, f, 3; or D, E, F, 3•4: g, h, i, 4; or G, H, I, 4•5: j, k, l, 5; or J, K, L, 5•6: m, n, o, 6; or M, N, O, 6•7: p, q, r, s, 7; or P, Q, R, S, 7•8: t, u, v, 8; or T, U, V, 8•9: w, x, y, z, 9; or W, X, Y, Z, 9•0: @, space, 0•*: * . , : ; - _ ( ) ’ ” @ & % / \ < > ~ + = ? ! $ { } [ ] | You can enter a dot (period or full stop) quickly by pressing the * key two twice.•#: Pressing the # button can either change the alphanumeric mode (section 5.3.5.6) or executea call (section 6.2.1.3 on page 54). To enter the # character into the data entry area, press andhold the # key.5.3.5.6 Exiting Alphanumeric ModeTo exit alphanumeric mode, terminate the function that you are performing. When entering a SIPaddress, you terminate the function by either calling the address (pressing the SEND or # button)or discontinuing the call (press the END button). When entering a phone book address, press theLEFT (Store) button to add the address to memory or press the RIGHT (Back) button to discardthe field contents.$