Adobe Enterprise Server Administrator's Guide For Windows Connect Entreprise 6.0 6 Ag En

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ADOBE®CONNECT™ENTERPRISE
SERVER ADMINISTRATOR’S GUIDE
© 2007 Adobe Systems Incorporated. All rights reserved.
Adobe® Connect™ Enterprise Server Administrator’s Guide for Windows®
If this guide is distributed with software that includes an end user agreement, this guide, as well as the software described in it, is furnished under license and may be used or
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Contents
Chapter 1: Getting started
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What’s new . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2: Administrator basics
Administrating Connect Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Communicating with the server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Chapter 3: Viewing and managing log files
Managing log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Log file format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Chapter 4: Generating custom reports
About reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Database views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 5: Maintaining a Connect Enterprise system
Maintaining disk space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Backing up data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Maintaining Adobe Connect Edge Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
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Chapter 1: Getting started
Before you begin working with your software, take a few moments to read an overview of the many resources
available to users. You have access to user communities, tutorials, RSS feeds, and much more.
Resources
Adobe Developer Center
Adobe Developer Center provides samples, tutorials, articles, and community resources for developers who build
rich Internet applications, websites, mobile content, and other projects using Adobe products. The Developer Center
also contains resources for developers who develop plug-ins for Adobe products.
In addition to sample code and tutorials, you'll find RSS feeds, online seminars, SDKs, scripting guides, and other
technical resources.
Visit Adobe Developer Center at www.adobe.com/go/developer.
Customer support
Visit the Connect Enterprise Server support website, at www.adobe.com/go/connect_licensed_programs_en, to find
troubleshooting information for your product and to learn about free and paid technical support options. Follow the
Training link for access to Adobe Press books, a variety of training resources, Adobe software certification programs,
and more.
Downloads
Visit www.adobe.com/go/downloads to find free updates, tryouts, and other useful software. In addition, the Adobe
Store (at www.adobe.com/go/store) provides access to thousands of plug-ins from third-party developers, helping
you to automate tasks, customize workflows, create specialized professional effects, and more.
Adobe Labs
Adobe Labs gives you the opportunity to experience and evaluate new and emerging technologies and products from
Adobe.
At Adobe Labs, you have access to resources such as these:
•Prerelease software and technologies
•Code samples and best practices to accelerate your learning
•Early versions of product and technical documentation
•Forums, wiki-based content, and other collaborative resources to help you interact with like-minded developers
Adobe Labs fosters a collaborative software development process. In this environment, customers quickly become
productive with new products and technologies. Adobe Labs is also a forum for early feedback, which the Adobe
development teams use to create software that meets the needs and expectations of the community.
Visit Adobe Labs at www.adobe.com/go/labs.
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User communities
User communities feature forums, blogs, and other avenues for users to share technologies, tools, and information.
Users can ask questions and find out how others are getting the most out of their software. User-to-user forums are
available in English, French, German, and Japanese; blogs are posted in a wide range of languages.
To participate in forums or blogs, visit www.adobe.com/communities.
What’s new
New features
The following new features in Adobe Connect Enterprise Server 6 affect administrators:
Logging framework Two new log files, access.log and error.log, contain information about access and system errors.
The log files follow W3C formatting and can be read by any text editor. For more information, see Viewing and
managing log files.
Shared storage Content can be stored on one or more dedicated network-attached storage and storage area network
(NAS or SAN) shared storage devices. For more information, see Maintaining disk space.
Custom fields in user reports You can include up to eight custom fields for individual users in the user reports that
you can output from Adobe® Acrobat® Connect™ Enterprise Manager. This feature lets you track information about
users that is important to your organization. For more information, see the Adobe Connect Enterprise User Guide.
Enterprise Server documentation is available online at www.adobe.com/go/connect_documentation_en.
Turning Adobe Connect Events 6 guests into users If you invite guests to Adobe Connect Events, you can easily turn
those guests into full users. When guests are full users, they can have custom field values in reports and they can
access administration pages. For more information, see the Adobe Connect Enterprise User Guide. Enterprise Server
documentation is available online at www.adobe.com/go/connect_documentation_en.
LDAP query paging Specify a page size for Lightweight Directory Access Protocol (LDAP) query results so you can
import all the users in your directory. For more information, see the Adobe Connect Enterprise Installation and
Configuration Guide. Enterprise Server documentation is available online at
www.adobe.com/go/connect_documentation_en.
Secure LDAP Synchronize Enterprise Server with an LDAP directory server over the secure Lightweight Directory
Access Protocol (LDAPS) protocol. For more information, see the Adobe Connect Enterprise Installation and Config-
uration Guide. Enterprise Server documentation is available online at
www.adobe.com/go/connect_documentation_en.
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Chapter 2: Administrator basics
Before you begin, review the roles and tasks of a Connect Enterprise Server administrator and learn how to connect
to the server.
Administrating Connect Enterprise Server
Administrator roles
A Connect Enterprise administrator might be responsible for administering the Adobe Connect Enterprise system,
an Adobe Connect Enterprise account, or both.
A system administrator must have access to the computer or computers on which Connect Enterprise is installed.
The system administrator monitors and troubleshoots Connect Enterprise, and might install and deploy the system.
A system administrator can run custom reports on the Connect Enterprise database.
An account administrator uses Enterprise Manager to manage accounts, users, and groups, customize the look and
feel of the account, and run built-in reports on the Connect Enterprise database.
Administrator tasks
Currently, not all administrator tasks are documented in the Adobe Connect Enterprise Server Administrator’s Guide
so some of the following tasks include links to other documents.
Install and deploy Adobe Connect Enterprise Server For information about installing and deploying Enterprise
Server and Adobe® Connect™ Edge Server 6, see the Adobe Connect Enterprise Server 6 Installation and Configuration
Guide. Enterprise Server documentation is available online at www.adobe.com/go/connect_documentation_en.
Create and manage accounts, users, and groups For information about creating accounts, users, and groups, see
“Managing the Adobe Connect Enterprise Account” in the Adobe Connect Enterprise User Guide. Enterprise Server
documentation is available online at www.adobe.com/go/connect_documentation_en.
Customize the look and feel of the account For information about customizing an account’s appearance, see
“Managing the Adobe Connect Enterprise Account” in the Adobe Connect Enterprise User Guide. Enterprise Server
documentation is available online at www.adobe.com/go/connect_documentation_en.
Monitor and maintain Connect Enterprise Server The administrator must monitor and maintain the system’s
performance, availability, and data. See Maintaining a Connect Enterprise system.
Run reports Design and run custom reports from the Connect Enterprise Server database to find and analyze data
about meetings, presentations, and courses. See Generating custom reports.
Troubleshoot issues Administrators can use log files to troubleshoot system and access errors. Log files contain
information about the type of event that generated an error, the location and severity of the error, the date and time
of the error, and other data. See Viewing and managing log files.
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Communicating with the server
Configure the server
Application Management Console is a web interface that lets you configure the server.
When you install Connect Enterprise Server, the Application Management Console wizard opens and guides you
through a basic configuration. The last step of the wizard lets you create an account administrator to perform admin-
istrative duties in Connect Enterprise Manager. That account administrator can log in to Enterprise Manager to
create more account administrators.
You can also start Application Management Console manually.
❖Choose Start > All Programs > Adobe Connect Enterprise Server > Configure Adobe Connect Enterprise Server.
Note: You can also use Connect Enterprise web services to communicate with Enterprise Server. For more information,
see Using Adobe Connect Enterprise Web Services available online at www.adobe.com/go/connect_documentation_en.
Start Enterprise Manager to manage accounts
Enterprise Manager is a web application that lets you access and control all the Connect Enterprise applications.
Account administrators can use Enterprise Manager to manage users and groups, customize the appearance of appli-
cations, and run reports. The first account administrator is created in Application Management Console when
Connect Enterprise Server is installed. That account administrator can log in to Enterprise Manager to create more
account startups.
Note: You can also use Connect Enterprise web services to communicate with Enterprise Server. For more information,
see Using Adobe Connect Enterprise Web Services available online at www.adobe.com/go/connect_documentation_en.
1In a browser window, enter the fully qualified domain name (FQDN) for the Connect Enterprise Host value in
Application Management Console. This is the main URL for your Connect Enterprise system (for example,
connect.myexample.com).
2On the Login page, enter your user name and password, and click Submit.
For more information, see “Managing the Adobe Connect Enterprise Account” in the Adobe Connect Enterprise User
Guide available online at www.adobe.com/go/connect_documentation_en.
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Server directory structure
The default installation location for Connect Enterprise Server is C:\breeze.
The root breeze folder contains four folders:
appserv Contains the application and web server.
comserv Contains the meeting server, which is an embedded instance of Flash Media Server.
content Contains the files uploaded to and generated by your Connect Enterprise account (for example, SWF and
PPT files), and archived recordings.
logs Contains the server log files.
Note: The Application Management Console is a graphical user interface (GUI) that sets parameters in the custom.ini
file in the root folder. Occasionally, you’ll need to open the file itself to set a parameter. When you do, it’s a good idea to
contact Adobe Support at www.adobe.com/go/connect_licensed_programs_en.
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Chapter 3: Viewing and managing log
files
The Adobe® Connect™ Enterprise Server 6 log files provide information on errors that occur during operation. You
can use the information in the log files to create monitoring mechanisms and reports, and to troubleshoot problems.
Log files provide information about user activities and server performance. For example, log files can indicate the
reason a user was denied access when attempting to log in, or the reason that a telephony connection failed.
The log files use the W3C Extended Log File Format and any text editor can read them.
Managing log files
About log files
Enterprise Server includes five log files, located in the \breeze\logs folder. Use the access.log and error.log files to
monitor Enterprise Server; the other three log files are internal and you don’t need them to operate the system.
access.log Contains information about all attempts to access the server.
breeze.log Contains information about whether the Breeze.exe application started or not.
error.log Contains information about system issues.
service-err.log Contains application and startup errors.
service-out.log Contains STDOUT and STDERR messages that the Java Virtual Machine generates.
Sample log file entry
The following sample entry from the access.log file includes a heading, a list of the fields used in the log entry, and
the specific data for this log entry:
#Version: 1.0
#Start-Date: 2006-10-30 17:09:24 PDT
#Software: Adobe Connect Enterprise Server 6
#Date: 2006-04-30
#Fields: date time x-comment x-module x-status x-severity x-category x-user x-access-request
time-taken db-logical-io db-transaction-update-count
2006-10-30 18:12:50 Not logged in. PRINCIPAL NO_ACCESS_NO_LOGIN W A PUBLIC
{cookie=breezxnb5pqusyshfgttt, ip=138.1.21.100} GET http://joeuser.macromedia.com&mode=xml
0 20/5 0
The following table explains the sample entry:
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For more information on the log fields, see Log fields in the access.log and error.log files.
Rotating log files
You can rotate the access.log and error.log files. You can modify the default values of the following parameters in the
custom.ini file (located at breeze\custom.ini by default) to specify how often the log files are rotated:
ACCESS_LOG_ROTATE_DAYS=1.0
ACCESS_LOG_ROTATE_KEEP=7
ERROR_LOG_ROTATE_DAYS=1.0
ERROR_LOG_ROTATE_KEEP=7
The _DAYS parameters determine how frequently the log files are rotated, in days. Use the value 0.5 for a half day.
The _KEEP parameters determine how many days the log files are kept before they are deleted. By default, the log
files are kept for one week.
After you modify the custom.ini file, restart the application server. To restart the application server, choose Start >
All Programs > Adobe Connect Enterprise Server > Stop Adobe Connect Enterprise Server and let the application
server stop. Choose Start > All Programs > Adobe Connect Enterprise Server > Start Adobe Connect Enterprise
Server to start the application server.
Field Data Description
date 2006-10-30 The date on which the logged event occurred.
time 18:12:50 The time when the logged event occurred.
x-comment Not logged in. Indicates that a user was unable to log in to the application server.
x-module PRINCIPAL The event occurred in the Principal module in the application server.
x-status NO_ACCESS_NO_LOGIN Indicates that the user was unable to log in.
x-severity WIdentifies the event severity as a warning (W).
x-category AIndicates the event is an access (A) issue (appearing in the access.log file).
x-user PUBLIC The current user; in this case, an unidentified guest or public user.
x-access-request http://joeuser.mac
romedia.com&mode=x
ml
Source of the request.
time-taken 0No time was required to process this request.
db-logical-io 20/5 Twenty database reads were required and five rows of data were returned.
db-transaction-update-
count
0No database rows were updated in processing this request.
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Log file format
Log fields in the access.log and error.log files
Each log entry contains eleven log fields, which provide information about what type of event occurred, where it
occurred, its severity, and other relevant data:
Module field entries
A module is a component of the server that manages some related set of operations. Each module belongs to either
the application server or the meeting server. The x-module field indicates where the log event occurred:
Field Format Description
date M/DD/YYY Date on which transaction completed.
time HH:MM:SS Local computer time at which transaction completed.
x-comment String Contains human-readable information about the log entry. This field is always output as the left-
most field. See “Comment and status field entries” on page 10.
x-module String Indicates where the error occurred. See “Module field entries” on page 9.
x-status String Indicates what event occurred. See “Comment and status field entries” on page 10.
x-severity Text (one char-
acter)
Indicates whether the logged event is critical (C), error (E), warning (W), or information (I). See
“Comment and status field entries” on page 10.
x-category Text (one char-
acter)
Indicates whether the log entry represents an access (A) or system (S) event. See “Category field
entries” on page 14.
x-user String Text that represents current user. Applicable only if x-category is access (A); otherwise field is set
to a single hyphen (-) to denote an unused field.
x-access-request String Text that represents the access request. This can be a URL or an API name with passed parame-
ters. Applicable only if x-category is access (A); otherwise this field is set to a single hyphen (-) to
denote an unused field.
time-taken Number Time required to process the request (in seconds). Applicable only if x-category is access (A);
otherwise this field is set to a single hyphen (-) to denote an unused field.
db-logical-io String Number of database reads required to process the request and the number of rows returned in
<reads>/<rows> format.
db-transaction-
update-count
String Number of rows updated in transactions while processing the requests. If the request uses more
than one transaction, this value is the sum of all updates.
Log Entry for x-module Field Description Server
ACCESS_KEY Manages access keys. Application server
ACCOUNT Manages account operations. Application server
ACL Manages ACL-related operations. Application server
AICC Manages all AICC communication between server
and content.
Application server
BUILDER Performs SCO builds. Application server
Client Client methods Meeting server
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Comment and status field entries
The x-comment field and the x-status field indicate what type of event occurred. The x-status field provides a code
for each logged event. The x-comment field provides a human-readable description of each logged event.
The following table lists the status codes, the comment associated with each status code, and an explanation of each
logged event:
CLUSTER Manages all cluster-related operations. Application server
CONSOLE Manages all console-related operations. Application server
Content Share pod Meeting server
DB Represents the database. Application server
EVENT Manages all event-related operations. Application server
HOSTED_MANAGER Manages system accounts (create, update, delete,
settings, and so on).
Application server
MEETING Manages all meeting-related operations. Application server
Misc Miscellaneous module. Meeting server
NOTIFICATION Manages all e-mail operations. Application server
PERMISSION Manages all permission-related operations. Application server
Poll Poll pod Meeting server
PLATFORM_FRAMEWORK Represents the platform framework. Application server
PRINCIPAL Manages all principal-related operations. Application server
REPORT Represents reports. Application server
Room Manages meeting room startup and shutdown. Meeting server
RTMP Represents RTMPHandler. Application server
SCO Manages all SCO-related operations. Application server
SEARCH Manages all search-related operations. Application server
START_UP Represents the startup component. Application server
TELEPHONY Manages all telephony-related operations. Application server
TRACKING Manages all transcript-related operations. Application server
TRAINING Manages all training-related operations. Application server
Log Entry for x-module Field Description Server
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Log Entry for x-status Field Log Entry for x-comment Field Description
ACCESS_DENIED Client trying to access protected method.
Access is denied. {1}
Logged when client attempts to access
protected method.
BECAME_MASTER Server {1} has been designated the master. Logged when the scheduler quits and this
server becomes the scheduler.
CLUSTER_CON_BROKEN Server {1} unable to reach {2} on port {3} to
perform cluster operations.
Logged when Connect Enterprise is
unable to reach another server in the
cluster.
CLUSTER_FILE_TRANSFER_ERROR Unable to transfer {1} from server {2}. Logged when an error is thrown while
transferring a file.
CONNECT New client connecting: {1} Logged when new client connects.
CONNECT_WHILE_GC Connecting while the application is shutting
down - forcing shutdown.
Logged when client attempts to connect
while application is shutting down.
DB_CONNECTION_ERROR Unable to connect to database {1}. Logged when Acrobat Connect cannot
reach the database.
DB_CONNECTION_TIME_OUT Timed out waiting for database connection. Logged when database connection takes
too long.
DB_VERSION_ERROR Database {1} is incompatible with the current
version of Connect Enterprise.
Logged when the database is out of date.
DISCONNECT A client is leaving. Details: {1} Logged when client disconnects.
EXT_ERROR External error thrown by 3rd party. Logged when external code threw an
error.
FMS_CON_BROKEN Health check failed due to broken FMS service
connection.
Logged when service connection is
severed.
FMS_NOT_FOUND Unable to connect to FMS at startup. Logged when Acrobat Connect is unable
to establish the service connection at
startup.
INTERNAL_ERROR Internal error occurred. Logged when internal error is thrown.
INVALID - Logged when invalid operation is
attempted.
INVALID_DUPLICATE Value {1} is a duplicate in the system. Logged when value entered duplicates a
value in the system.
INVALID_FORMAT Field {1} of type {2} is invalid. Value specified is invalid for this field.
INVALID_ILLEGAL_OPERATION Illegal operation performed. Requested operation is not legal.
INVALID_ILLEGAL_PARENT - Logged when an ACL has an invalid parent.
For example, if folder A is inside folder B,
folder B cannot be in folder A.
INVALID_MISSING Field {1} of type {2} is missing. Missing required value for this field.
INVALID_NO_SUCH_ITEM Value {1} is a unknown in the system. Requested item does not exist.
INVALID_RANGE The specified value must be between {1} and
{2}.
Logged when value entered is out of
range.
INVALID_TELEPHONY_FIELD Telephony authentication values were not vali-
dated by the service provider.
Service provider unable to validate tele-
phony account.
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INVALID_VALUE_GTE The specified value must be greater than or
equal to {1}.
Logged when value entered is out of
range.
INVALID_VALUE_LTE The specified value must be less than or equal
to {1}.
Logged when value entered is out of
range.
KILLING_LONG_CONNECTION Client has been in the room for 12 hours,
disconnecting.
Logged when client connection is termi-
nated after time limit is reached.
LICENSE_EXPIRED Your license has expired and your account will
be disabled on {1}. Please upload a new license
file through the console manager to continue
using Connect Enterprise.
Logged when customer is using Connect
Enterprise during grace period and access
is about to be cut off.
LICENSE_EXPIRY_WARNING Your license will expire on {1}. Please upload a
new license file through the console manager
to continue using Connect Enterprise.
Logged when license is 15 days or fewer
from expiring.
MASTER_THREAD_TIMED_OUT Master thread has not reported progress in {1}
milliseconds.
Scheduler thread not running.
MEETING_BACKUP_END Server {1} is no longer the backup for room {2}. Meeting backup has ended.
MEETING_BACKUP_START Server {1} is now the backup for room {2}. Meeting backup has started.
MEETING_FAILOVER Meeting {1} failed over to {2}. Logged when a meeting fails over to this
server.
MEETING_TMP_READ Meeting template {1} read for room {2}. Template read from meeting.
MEETING_TMP_WRITTEN Meeting template {1} written to room {2}. Template written to meeting.
NO_ACCESS_ACCOUNT_EXPIRED Your account has expired. Accessed account has expired.
NO_ACCESS_DENIED Permission check failed. Permission check error.
NO_ACCESS_LEARNER No permission to take courses. Must be a member of the learner group to
take a course.
NO_ACCESS_LEARNING_PATH_BLOCKED You have not fulfilled a prerequisite or preas-
sessment.
Prerequisite or preassessment error.
NO_ACCESS_NO_EXTERNAL_USER_MODIFIC
ATION
External users cannot be modified. User is not allowed to modify LDAP users.
NO_ACCESS_NO_LICENSE_FILE Your license file has not been uploaded. License file not found.
NO_ACCESS_NO_LOGIN Not logged in. Error thrown when user not logged in.
NO_ACCESS_NO_QUOTA A {1} quota error occurred for account {2} with
limit {3}.
Out of quota.
NO_ACCESS_NO_RETRY You have reached the max limit and may not
take the course again.
User has exceeded course retry limit.
NO_ACCESS_NO_SERVER Server not available Requested server is not available.
NO_ACCESS_NOT_AVAILABLE The requested resource is unavailable. Logged when the requested resource is
not available.
NO_ACCESS_NOT_SECURE SSL request made on a non-SSL server. Secure request made on non-secure
server.
NO_ACCESS_PASSWORD_EXPIRED Your password has expired. Logged when user’s password has expired.
Log Entry for x-status Field Log Entry for x-comment Field Description
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NO_ACCESS_PENDING_ACTIVATION Your account has not been activated yet. Account is not activated yet.
NO_ACCESS_PENDING_LICENSE Your account activation is pending a license
agreement.
Account not usable until license agree-
ment is read.
NO_ACCESS_SCO_EXPIRED The course you tried to access is no longer
available.
Course end date is passed.
NO_ACCESS_SCO_NOT_STARTED Course is not open yet. Course start date is not reached.
NO_ACCESS_WRONG_ZONE Content accessed from wrong zone. Thrown when content or user accesses a
server in the wrong zone.
NO_DATA Permission check failed. Query did not return any data.
NO_DISKSPACE Health check failed due to lack of disk space. Logged when the account runs out of disk
space.
NOT_AVAILABLE Requested resource is not available. Error thrown when resource is not avail-
able.
OK - Request successfully processed.
OPERATION_SIZE_ERROR Operation too large to complete. Logged when operation can’t be
completed because of size.
REQUEST_RETRY Unable to process request. Please try again. The request failed and the caller should try
again.
RESPONSE_ABORTED Client that made request is not available to
receive response.
Logged when user closes browser before
server can send response back.
RTMP_SVC_BLOCKED Connect Enterprise service request blocked
from {1} because the server has not fully
started up yet.
Service connection requested from SCO
but the server is still starting.
RTMP_SVC_CLOSED Connect Enterprise service connection closed
for {1}.
Service connection closed for SCO.
RTMP_SVC_REQUEST Connect Enterprise service request received
from {1}.
Service connection requested from SCO.
RTMP_SVC_START Connect Enterprise service connection estab-
lished with {1}.
Service connection established with SCO.
SCRIPT_ERROR Run-Time Script Error. Details: {1} Logged when script error is detected.
SERVER_EXPIRED Health check failed due to server expiry (expiry
date={1}, current time={2}).
Logged when server does not pass health
check before timing out.
SOME_ERRORS_TERMINATED Some actions terminated with an error. Logged when an error causes some
actions to terminate.
START_UP_ERROR Startup error: {1}. Logged when an exception is thrown
during startup.
START_UP_ERROR_UNKNOWN Unable to startup server. Connect Enterprise
may already be running.
Logged when an unknown error is thrown
during startup. The error is printed by
JRUN.
TEL_CONNECTION_BROKEN Telephony connection {1} was unexpectedly
broken.
Logged when the telephony connection
breaks.
TEL_CONNECTION_RECOVERY Telephony connection {1} was reattached to
conference {2}.
Logged when Acrobat Connect recovers a
connection to the conference again.
Log Entry for x-status Field Log Entry for x-comment Field Description
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Note: In the preceding table, {1} and {2} are variables that are replaced with a value in the log entry.
Severity field entries
The x-severity field indicates how serious a condition is, which helps you determine the appropriate response level.
Category field entries
The x-category field indicates whether the event relates to access issues (A) or general system issues (S). All entries
of category A appear in the access.log file, and all entries of category S appear in the error.log file.
TEL_DOWNLOAD_FAILED Unable to download {1} for archive {2}. Logged when time out occurs while down-
loading telephony audio files.
TOO_MUCH_DATA Multiple rows unexpectedly returned. Logged when an operation returns more
data than expected.
UNKNOWN_TYPE {1} Logged when variable type is unknown.
Log Entry for
x-severity
Meaning Suggested Action Example
C Critical Configure third- party monitoring tools to alert
pagers when a log entry with this severity level
occurs.
Can’t reach the database.
Can't start or end a process.
A failure is affecting the system.
E Error Configure third- party monitoring tools to send an
e-mail when a log entry with this severity level
occurs.
Can't reach Adobe® Premiere®.
Conversion failed.
A failure is affecting a user or account, but not the whole
system.
W Warning Generate and review periodic reports to identify
possible operational and product improvements.
Disk or memory use has exceeded the specified
threshold.
I Info Review log entries for auditing or RCA purposes. Server started, stopped, or restarted.
Log Entry for x-category field Meaning Description
A access Status code is related to access issues. Logged in access.log file.
S system Status code is related to general system issues. Logged in error.log file.
Log Entry for x-status Field Log Entry for x-comment Field Description
15
Chapter 4: Generating custom reports
Adobe® Connect™ Enterprise Server 6 has a collection of read-only database views that you can use to generate
custom reports.
About reports
Viewing reports
Enterprise Server uses a database to store information about users, content, courses, and meetings. User activity in
the Connect Enterprise system populates the database. You can use tools such as Adobe® ColdFusion® Studio,
Business Objects Crystal Reports, or SQL-based tools such as SQL Query Analyzer to query the database views and
view the data.
Note: In addition, you can run reports from the Adobe®Acrobat® Connect™ Enterprise Manager web application and
either view or download them in CSV format. For more information, see “Managing the Adobe Connect Enterprise
Account” in the Adobe Connect Enterprise User Guide available online at
www.adobe.com/go/connect_documentation_en.
Reportable data
The following applications in the Enterprise Server suite can output data to reports:
Adobe Acrobat Connect Professional Meeting attendance, meeting duration, and meeting content.
Adobe Presentation Content views, slide views, and presentation views.
Adobe Connect Training Course management information such as course attendee statistics, content viewing
statistics, and quiz results.
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Database views
Data relationships between views
You can use any diagramming tool that connects to a database to see the relationships between the views. The arrows
depict the relationships.
Entity relationships among the seven reporting views
Note: The following are not supported: views that are not identified in this document, altering the views that are
identified in this document, or direct access to the underlying database schema.
EXT_TRANSACTIONS
A unique transaction ID is generated each time a user accesses an object. The EXT_TRANSACTIONS view returns
the data listed in the following table:
Sample query and data
The following query returns the data in the following table:
select * from ext_transactions where url = '/p63725398/' order by login, date_visited asc;
Column Data type Description
TRANSACTION_ID INT Unique ID for this transaction.
LOGIN NVARCHAR Name of user who accessed this transaction.
URL NVARCHAR Object that the user accessed.
STATUS NVARCHAR Can be passed, failed, complete, or in-progress.
SCORE FLOAT How the user scored.
DATE_VISITED DATETIME Date this transaction was taken or viewed.
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Query notes
The EXT_TRANSACTIONS view returns all existing transactions for a given user and training session. To view the
latest transaction, check the maximum DATE_VISITED value.
You can filter on the STATUS and URL fields to get a list of passing users for a specific training session, for example:
select * from ext_transactions where url = '/p31102136/' and status = 'user-passed' order
by login, date_visited asc;
Generating data
User actions that generate data in this view:
•Attending a meeting
•Viewing a piece of content
•Taking a training session (a course or curriculum)
Excluded data
•Certificate number, which does not exist in the database
•Maximum score, which is often unavailable
EXT_TRANSACTION_DETAILS
The EXT_TRANSACTIONS_DETAILS view manages questions and answers for each user transcript. This view
retrieves the following data from meeting polls, user forms, and quizzes:
Sample query and data
The following query returns the data in the following table:
select * from ext_transaction_details where transaction_id = 10741;
TRANSACTION_ID LOGIN URL STATUS SCORE DATE_VISITED
10687 test1-lnagaraj@test.enang.com /p63725398/ in-progress 0.0 2006-12-15 00:56:16.500
10688 test1-lnagaraj@test.enang.com /p63725398/ in-progress 0.0 2006-12-15 00:56:16.500
10693 test1-lnagaraj@test.enang.com /p63725398/ in-progress 0.0 2006-12-15 00:58:23.920
10714 test1-lnagaraj@test.enang.com /p63725398/ in-progress 10.0 2006-12-15 01:09:20.810
10698 test2-lnagaraj@test.enang.com /p63725398/ in-progress 10.0 2006-12-15 01:00:49.483
10723 test3-lnagaraj@test.enang.com /p63725398/ in-progress 10.0 2006-12-15 01:11:32.153
10729 test3-lnagaraj@test.enang.com /p63725398/ completed 20.0 2006-12-15 01:12:09.700
Column Data type Description
TRANSACTION_ID INT Unique ID for this transaction.
QUESTION NVARCHAR Text of the question.
RESPONSE NVARCHAR User’s response to the question.
SCORE FLOAT Number of points awarded for the response.
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Query notes
If the transaction ID corresponds to a curriculum, no data is returned. To return information about how the user did
on specific curriculum items, specify the IDs corresponding to those curriculum items.
A multiple-answer question is returned as one row for every answer chosen. For example, two separate rows are
returned when the user answers 1 and 4. One row contains the value 1 and the other row contains the value 4.
Generating data
User actions that generate data in this view:
•Answering a question in a quiz within a course
•Answering a poll within a meeting
•Adding a custom form to a meeting or course
Excluded data
•Correct and incorrect, determined by checking for a non-zero score
Note: Survey questions can have a score of 0 and may have no correct or incorrect answer.
•Date answered, which does not exist in the schema
Note: The DATE_VISITED field in the EXT_TRANSACTIONS view provides the date and time when the transcript
was created. You can obtain more detailed time stamps for specific slide views from the DATE_VIEWED field in the
EXT_TRANSACTION_VIEWS view.
EXT_TRANSACTIONS_VIEWS
The EXT_TRANSACTIONS_VIEWS view retrieves data about the slides or pages that users view.
Sample query and data
The following query returns the data in the following table:
select * from ext_transaction_views where transaction_id = 10702 order by page asc;
TRANSACTION_ID QUESTION RESPONSE SCORE
10741 How many current users are there? A 10.0
10741 What is the RAM requirement? A 10.0
Column Data type Description
TRANSACTION_ID INT Unique ID for this transaction (can be merged with TRANSACTION_DETAILS to
summarize by URL).
PAGE NVARCHAR Slide or page number that was viewed.
DATE_VIEWED DATETIME Date this view occurred.
TRANSACTION_ID PAGE DATE_VISITED
10702 0 2006-12-15 01:01:13.153
10702 1 2006-12-15 01:01:18.233
10702 2 2006-12-15 01:01:59.840
10702 3 2006-12-15 01:02:20.717
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Generating data
Data is generated in this view whenever a user views content or a training session.
EXT_USERS
The EXT_USERS view lists users and associated profile attributes:
Sample query and data
The following query returns the data in the following table:
select * from ext_users;
Generating data
Data is updated in this view whenever a guest or user is created, updated, or deleted.
Excluded data
•Password, which is not stored in plain text.
•Time zone and language, which are not available in human readable form. For example, PST is 323.
•Last login, which is too resource intensive to calculate. Instead, use a max(date_visited) query from the
EXT_TRANSACTIONS view to retrieve this data.
•Active session, which is data from the EXT_TRANSACTION view. Instead, use a STATUS='IN-PROGRESS' query
to retrieve this data.
•Deleted users do not appear in the EXT_USERS view. Deleted users continue to appear in the
EXT_TRANSACTION view.
•Data on groups is not included in this view.
•Data on new and pre-defined user custom fields. This information is available for each user in the
EXT_USER_FIELDS view.
EXT_USER_FIELDS
The EXT_USER_FIELDS view lists new and predefined custom fields for a specific user. It also lists custom fields
for users who are converted to guests.
Column Data type Description
LOGIN NVARCHAR Unique user identifier.
NAME NVARCHAR Unique user name.
EMAIL NVARCHAR User’s unique e-mail address.
MANAGER NVARCHAR The login of the user’s manager. Manager is always set to NULL in Breeze 5.1.
TYPE NVARCHAR User or guest. Type is always set to user in version 5.1.
LOGIN NAME EMAIL MANAGER TYPE
test4-lnagaraj@test.enang.com test4 laxmi test4-lnagaraj@test.enang.com NULL user
test7-lnagaraj@test.enang.com TEST7 laxmi test7-lnagaraj@test.enang.com NULL user
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Sample query and data
The following query returns the data in the following table:
select * from ext_user_fields where login = 'test4-lnagaraj@test.enang.com';
Generating data
Actions that generate data in this view: adding, creating, or updating new or predefined custom fields for one or
more users.
EXT_USER_GROUPS
The EXT_USER_GROUPS view lists data about groups and associated group members. The EXT_USER_GROUPS
view uses the data listed in the following table:
Sample query and data
The following query returns the data in the following table:
select * from ext_user_groups where login = 'lnagaraj@adobe.com';
Query notes
Nesting of multiple groups is supported in version 5.1 and later. For example, if group A contains group B, and you
are in group B, you are listed as a member of A.
Column Data type Description
LOGIN NVARCHAR Unique user identifier.
NAME NVARCHAR Field name such as telephone number.
VALUE NVARCHAR Field value such as 415.555.1212.
LOGIN NAME VALUE
test4-lnagaraj@test.enang.com {email} test4-lnagaraj@test.enang.com
test4-lnagaraj@test.enang.com {first-name} test4
test4-lnagaraj@test.enang.com {last-name} laxmi
test4-lnagaraj@test.enang.com {x-job-title} sw engr 4
test4-lnagaraj@test.enang.com {x-direct-phone} NULL
test4-lnagaraj@test.enang.com {x-direct-phone-key} NULL
test4-lnagaraj@test.enang.com SSN 777
Column Data type Description
LOGIN NVARCHAR Name of user.
NAME NVARCHAR Name of group.
LOGIN NAME
lnagaraj@adobe.com {admins}
lnagaraj@adobe.com {authors}
lnagaraj@adobe.com {everyone}
lnagaraj@adobe.com Laxmi Nagarajan
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Built-in groups, like the Administrators group, use code names in the schema, as in the following SQL query: SELECT
* FROM EXT_USER_GROUPS where group='{admins}. The code name distinguishes built-in groups from user-
defined groups.
Generating data
User actions that generate data in this view:
•Creating, updating, or deleting a group
•Changing group membership
EXT_OBJECTS
The EXT_OBJECTS view lists all system objects (such as meetings, content, courses, and so on) and their attributes.
Sample query and data
The following SQL query returns the data in the following table:
select * from ext_objects order by type asc;
Query notes
You can get all objects of a specific type by filtering on the TYPE field. For example, the following SQL query filters
for courses and curriculums:
select * from ext_objects where type in ('course', 'curriculum');
Use the following SQL query to return a list of available system types:
select DISTINCT (type) from ext_objects;
Column Data type Description
URL NVARCHAR Unique identifier for the object.
TYPE NVARCHAR Either a presentation, course, FLV file, SWF file, image, archive, meeting, curric-
ulum, folder, or event.
NAME NVARCHAR Object name as it appears in the content listing.
DATE_BEGIN DATETIME The date on which the object is scheduled to begin.
DATE_END DATETIME The date on which the object is scheduled to end.
DATE_MODIFIED DATETIME The date this object was modified.
DESCRIPTION NVARCHAR Object summary information entered when creating a new meeting, content,
course, or other object type.
URL TYPE NAME DATE_
BEGIN
DATE_
END
DATE_
MODIFIED
DESCRIPTION
/p79616987/ course test api 2006-12-08
23:30:00.000
NULL 2006-12-08
23:36:55.483
NULL
/p47273753/ curriculum test review
curric
2006-12-14
21:00:00.000
NULL 2006-12-14
21:00:30.060
NULL
/tz1/ meeting {default-
template}
2006-12-12
19:15:00.000
2006-12-12
20:15:00.000
2006-12-12
19:25:07.750
release presentation
/p59795005/ presentation ln-QUIZ-
TEST1
NULL NULL 2006-12-15
00:43:19.797
managers meeting
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Generating data
User actions that generate data in this view:
•Creating or updating a meeting, course, or curriculum
•Uploading or updating content
Excluded data
•Duration, which can be calculated by date_end - date_begin
•Size on disk, which exposes business rules regarding copies versus originals
•Folder ID
•Deleted objects do not appear in the EXT_OBJECTS view. Deleted objects do exist in the EXT_TRANSACTION
view.
23
Chapter 5: Maintaining a Connect
Enterprise system
The Adobe® Connect™ Enterprise Server 6 administrator must monitor the system to protect its data and to ensure
that it performs efficiently. You can use many third-party monitoring tools to monitor an Enterprise Server system.
The tools you choose will depend on your organization’s resources and needs.
Maintaining disk space
Acrobat Connect content
Content used in Acrobat Connect meetings and presentations is stored on Enterprise Server. It can also be stored on
one or more dedicated NAS or SAN shared storage devices. Use Adobe® Acrobat® Connect™ Enterprise Manager to
manage content—do not move, delete, or add content directly on Enterprise Server or on a NAS or SAN storage
device. For more information on managing content, see the Adobe Connect Enterprise User Guide available online at
www.adobe.com/go/connect_documentation_en.
All content in the Content library must be one of the following types:
•A single PDF file
•A single PPT file
•A single SWF file
•A single HTML file
•A single Adobe® Captivate™ SWF file
•Adobe Captivate content published through the Adobe Captivate application
•Adobe® Presenter 6 content published through the Presenter plug-in
•Presenter content packaged as a ZIP file
•A Macromedia Breeze 4.1 presentation packaged as a ZIP file downloaded for a version 4.1 server (Breeze is now
Adobe Connect.)
•A ZIP file that contains multiple SWF files and extra files (images, XML files, and so on) and one file called
index.swf that is loaded first
•A ZIP file that contains simple Macromedia Authorware from Adobe content (one HTM file, one AAM file, and
extra Authorware files)
•A ZIP file that contains multiple HTM or HTML files and extra files (images, SWF, and so on) and one file called
index.htm or index.html
•An Adobe® Flash® video file (FLV file)
•A single image (JPEG, GIF, or PNG)
•A single audio file (mp3)
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Maintaining disk space on shared storage devices
You can configure Enterprise Server to store content on one or more dedicated NAS or SAN shared storage devices.
You can also configure a content cache that purges content from Enterprise Server when the content is no longer in
use. For more information about configuring shared storage and a content cache, see the Adobe Connect Enterprise
Server 6 Installation and Configuration Guide available online at www.adobe.com/go/connect_documentation_en.
Monitor the primary shared storage device for free space and available file system inodes. If either drops below 10%,
add more storage to the device or add another shared storage device.
Note: 10% is a recommended value—if the free disk space on the server falls below 1 GB, the server won’t run. Also, if
you’re using shared storage, set a maximum cache-size value in Application Management Console or the cache can fill
up the disk.
Maintaining disk space on Enterprise Server
To maintain free disk space on Enterprise Server if you aren’t using a shared storage device, you can either use Enter-
prise Manager to delete unused content, or replace your server disk with a bigger disk.
For information about deleting content in Enterprise Manager, see the Adobe Connect Enterprise User Guide
available online at www.adobe.com/go/connect_documentation_en.
Backing up data
Back up server files
You must back up and protect system data, just as you protect all the valuable assets of your organization.
It’s a good idea to perform this procedure nightly.
1To stop Enterprise Server, do the following:
•Select Start > All Programs > Adobe > Adobe Connect Enterprise Server > Stop Adobe Connect Enterprise Server.
•Select Start > All Programs > Adobe > Adobe Connect Enterprise Server > Stop Adobe Connect Meeting Server.
2Make a backup copy of the content directory.
The default location is C:\breeze\content.
3Make a backup copy of the custom.ini file.
The default location is C:\breeze\.
4To start Enterprise Server, do the following:
•Select Start > All Programs > Adobe > Adobe Connect Enterprise Server > Start Adobe Connect Meeting Server.
•Select Start > All Programs > Adobe > Adobe Connect Enterprise Server > Start Adobe Connect Enterprise Server.
Back up the database
A database backup creates a duplicate of the data in the database. This is a single operation, usually scheduled at
regular intervals. Regularly scheduled database backups can let you recover from many failures, including media
failures, user errors, and permanent loss of a server. Back up the database daily.
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You can also use backups to copy a database from one server to another. You can re-create the entire database from
a backup in one step by restoring the database. The restoration process overwrites the existing database or creates
the database if it does not exist. The restored database matches the state of the database at the time the backup was
performed, minus any uncommitted transactions.
You create backups on backup devices, such as disk or tape media. You can use a SQL Server utility to configure your
backups. For example, you can overwrite outdated backups, or you can append new backups to the backup media.
Follow best practices when backing up the database:
•Schedule a nightly backup.
•Maintain backups in a secure place, preferably at a site different from the site where the data resides.
•Keep older backups for a designated period in case the most recent backup is damaged, destroyed, or lost.
•Establish a system for overwriting backups, reusing the oldest backups first. Use expiration dates on backups to
prevent premature overwriting.
•Label backup media to prevent overwriting critical backups. This allows for easy identification of the data stored
on the backup media or the specific backup set.
Use SQL Server utilities to back up the database:
•Transact-SQL
•SQL Distributed Management Objects
•Create Database Backup wizard
•SQL Server Enterprise Manager
Note: You must configure SQL Server Enterprise Manager to use it with the embedded database engine. See the
TechNote “Backing up Breeze Database Engine and Breeze data or content” on Adobe.com:
www.adobe.com/go/79895439.
Back up the Microsoft SQL Server database
If you are using Microsoft SQL Server 2000 or 2005, you can use SQL Server Enterprise Manager to back up your
database.
1In Windows, select Start > All Programs > Microsoft SQL Server > Enterprise Manager.
2In the Tree pane of the Enterprise Manager window, select the database (named “breeze,” by default).
3Select Tools > Backup Database.
For complete instructions for SQL Server database backup and recovery, see the Microsoft Support site.
Back up the embedded database
If you are using the embedded database, use the following procedure to create a backup of the database.
1Log on to the server hosting Enterprise Server.
2Create a folder to store the database backup files.
This example uses the folder C:\Connect_Database.
3Select Start > Run.
4In the Run dialog box, type cmd in the Open box.
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5At the prompt, change to the directory where you installed the database. By default, the directory is C:\Program
Files\Microsoft SQL Server\.
6At the prompt, type osql -E -Q “BACKUP DATABASE breeze TO DISK =
'c:\Connect_Database\breeze.bak'” and press Enter.
A message indicates whether the backup was successful.
When you use the -E command, you enter SQL in trusted mode and don’t need to enter a password.
To access help information for database commands, type osql ? at the DOS prompt and press Enter.
Note: This step assumes your database name is “breeze.” If you changed the name, use the name found in the Database
Settings > Database Name section of Application Management Console.
7At the prompt, type quit and press Enter.
8To verify that the backup was successful, confirm that the breeze.bak file exists in the C:\Connect_Database
directory.
For more information on backing up the embedded database engine, see the Microsoft article “How to back up a
Microsoft Data Engine database by using Transact-SQL”.
Restoring the database from a backup
If you backed up the Connect Enterprise database, you can restore the database from a backup.
For instructions, see the following TechNotes on Adobe.com:
www.adobe.com/go/425261d8—Restoring the Breeze database and content folder from a back up
www.adobe.com/go/b8f904f2— How to restore a database using SQL client
Maintaining Adobe Connect Edge Server
Clear the edge server cache
Adobe recommends that you create a weekly scheduled task to clear the edge server cache. It’s a good idea to run the
task during off-peak hours, such as early Sunday morning.
1Create a cache.bat file to delete the cache directory. The entry in this file must use the following syntax:
del /Q /S [cache directory]\*.*
The default cache directory is C:\breeze\edgeserver\win32\cache\http. To delete the cache, use the following
command:
del /Q /S c:\breeze\edgeserver\win32\cache\http\*.*
2Select Start > All Programs > Adobe Connect Edge Server > Stop Adobe Connect Edge Server.
3Run the cache.bat file and verify that it deletes files in the cache directory.
Note: The directory structure remains, and any files that the edge server locks are not deleted.
4Select Start > All Programs > Adobe Connect Edge Server > Start Adobe Connect Edge Server.
5Select Start > Control Panel > Scheduled Tasks > Add Scheduled Task.
6Select cache.bat as the new file to run.
7Repeat this procedure for each edge server.
i
Index
A
access.log file 7
account administrator, creating 4
accounts
creating 3
customizing appearance of 3
groups 3
managing 3
user 3
Acrobat Connect Enterprise
Manager. See Enterprise
Manager
administrator, roles 3
Adobe Captivate 23
Adobe Labs 1
Application Management Console 4
appserv folder 5
B
backing up data 24
breeze.log file 7
C
cache 24
comserv folder 5
configuring the server 4
Connect Edge Server, clearing
cache 26
Connect Enterprise Server 23
account administrator 4
communicating with 4
configuring 4
deploying 3
directory structure 5
disk space, maintaining 23
monitoring 23
web services 4
Connect Events 2
content
cache 24
managing 23
content folder 5
custom fields 2
customer support 1
D
data
backing up 24
reportable 15
database
backing up 24
restoring 26
views, read-only 16
views, relationships 16
deployment 3
directory service integration 2
directory structure 5
disk space
maintaining free 23
downloads
updates, plug-ins, and tryouts 1
E
edge server, clearing cache 26
embedded database, backing up 25
Enterprise Manager 4
error.log file 7
events, log 9
EXT_OBJECTS database view 21
EXT_TRANSACTION_DETAILS
database view 17
EXT_TRANSACTIONS database
view 16
EXT_TRANSACTIONS_VIEWS
database view 18
EXT_USER_FIELDS database
view 19
EXT_USER_GROUPS database
view 20
EXT_USERS database view 19
F
fields, custom 2
FLV file 23
free disk space 24
G
GIF file 23
groups 3
guests 2
H
Help
Customer Support 1
Developer Center 1
user communities 2
HTML file 23
I
installation 3
J
JPEG file 23
L
LDAP (lightweight directory access
protocol)
query paging 2
secure 2
log files 9
about 7
access.log 7
breeze.log 7
error.log 7
format 9
framework 2
managing 7
rotating files 8
sample entry 7
service-err.log 7
service-out.log 7
x-category field 14
x-comment field 10
x-module field 9
x-severity field 14
x-status field 10
log files folder 5
LogParser 7
M
Macromedia Breeze 23
Microsoft Excel 7
monitoring software 23
mp3 file 23
INDEX ii
N
NAS (network-attached storage) 2,
23, 24
P
PDF file 23
plug-ins
in Adobe Store 1
PNG file 23
PPT file 23
Presenter 23
R
reports 2
S
SAN (Storage Area Network) 2, 23,
24
service-err.log file 7
service-out.log file 7
severity, log files 14
software downloads 1
SQL Server, backing up 25
storage, shared 2, 24
support 1
SWF file 23
T
technical support 1
troubleshooting 7
tryouts 1
tutorials 1
U
updates 1
user accounts 3
user communities 2
W
W3CExtended Log File Format 7
web services 4
what’s new 2
X
x-category field 14
x-comment field 10
x-module field 9
x-severity field 14
x-status field 10
Z
ZIP file 23

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