Adobe Robo Help 10.0 Reviewer’s Guide Robohelp10 Rg En

User Manual: adobe RoboHelp - 10.0 - Reviewer’s Guide Free User Guide for Adobe RoboHelp Software, Manual

Open the PDF directly: View PDF .
Page Count: 61

ADOBE®ROBOHELP® 10

Reviewer’s Guide

ADOBE®ROBOHELP® 10

Taking content to your users where and when they need it

Multiscreen HTML5 brings new single-sourcing versatility for technical writers,

documentation teams and instructional designers who

create Application Help, Knowledge Bases, Policies and

Procedures and eLearning content with unsurpassed ease-

of-use. By removing the technology roadblocks, you can

focus on content. This release offers dramatic new

workflows that make it easier than ever to create, import

and deliver online and print content in a familiar, author-

friendly environment.

For your audience on the go, content

follows with Multiscreen HTML5 single-

sourcing

Technical communications professionals depend on Adobe to future-proof them for

the exploding world of multiple screens and devices. Future-proofing means Adobe

RoboHelp 10 recognizes what is a popular device or screen size today may be replaced

by another still to come! As a technical communications professional you need to be

ready to deliver.

This release provides the power to prepare you for publishing to virtually any device

with any screen size. That delivery may be online like web delivery or offline like eBooks

or even native applications. Imagine, creating your own native mobile application and

installing your help system or knowledge base right on the device and run without an

internet connection. Now you can even create Context Sensitive Help for mobile

applications with a special application programming interface (API) for iOS and

Android developers.

But Multiscreen HTML5 is just the beginning of the story. This release brings you major

new solutions such as an end to end integration with Microsoft SharePoint and an even

more powerful than ever Review and Collaboration Solution.

If you are part of a multi-author team, you will especially want to learn about how

Adobe RoboHelp 10 makes it easier to keep team members and subject matter experts

"in sync" so that content is accurate and up to date. This Reviewer’s Guide first offers a

summary of these each new workflow and solution and then takes you to a more

detailed view.

ADOBE SYSTEMS

INCORPORATED

Headquarters

San Jose, California

www.adobe.com

Adobe revolutionizes how

the world engages with

ideas and information. Our

award-winning software and

technologies have set the

standard for communication

and collaboration for more

than 25 years.

With a reputation for

excellence and a portfolio of

many of the most respected

and recognizable software

brands, Adobe is one of the

world’s largest and most

diversified software

companies.

Adobe RoboHelp 10 Reviewer’s Guide 2

Now you have mobile-friendly Multiscreen

HTML5 to deliver content to any device, no matter

what the screen size

Single Sourcing just got better! Modern, frameless HTML5 output, not only looks better,

it performs better for the end user. Information can be richer, yet easier to access.

Authors can also enrich topics with metadata to lead readers to the right answers.

From iPhones and iPads to Android Galaxy Tab, Kindle Fire, Android Phone and

Desktop, Adobe RoboHelp 10 has you covered! Support for modern HTML5 output and

CSS3 means authors are no longer limited to the old-fashioned and restrictive frame-

based "tri-pane" window. Convenient "presets" of common screen sizes are ready-to-

use and authors can specify their own custom screen sizes if they choose. Each screen

size can be mapped to a different screen layout so that the appearance of the content is

right for the device. (Read more on page 13)

Choose from ready-made layouts or create your own with the

Screen Layout Editor

The out-of-the-box Screen Layouts that are provided, are independent of your project

content. They are created in the Screen Layout Editor using CSS and a variety of

Multiscreen HTML5 Widget Placeholders. Everything from Search boxes to browse

buttons to Tabbed Panels and everything in between is added with a widget. The

Screen Layout Editor helps you position the structure of various elements so that you

can mix and match widgets to create a layout that suits your needs. (Read more on

page 15)

Adobe RoboHelp 10 Reviewer’s Guide 3

Context-sensitive help for mobile apps

Mobile apps need help too! So, now you "have a help app for that!" Easily deliver help

content for mobile apps using a library of Adobe APIs. Enable users to call a default help

screen or jump to context-based help depending on the feature being used. View the

help content within the app or on the local browser available on the mobile device. For

more, see Context-sensitive help for mobile apps. (Read more on page 19)

Automatic screen-based content optimization

Authors may want to customize the way certain features work as they move to

Multiscreen HTML5 output. You can:

• Optimize each screen profile based on the size of the output screen by converting

auto-size or text-only pop-ups to hyperlinks,

• Change absolute image and table sizes to relative sizes.

• Enable the pinch-to-zoom feature, and replace SWF content with Adobe Captivate®

HTML5 files on iOS devices. (Read more on page 17)

Make it look as good in print as in a web browser

Media queries are a convenient way to change the look and feel of your content

depending on the output medium. For example, you may want a page that is printed to

look different than when the page is viewed in a web browser. Use the Style pod to

define and apply styles and define the media query. Choose the media view in your

editor to view content to see how it will be rendered. (Read more on page 21)

Preview output

Click View > Multiscreen Preview to check out the appearance of your content rendered

across many types of browsers and screens such as smartphones, tablets, and desktops.

(Read more on page 16)

Search Engine Optimization (SEO-friendly) output

Make your Multiscreen HTML5 content even more search-friendly. Users will find

relevant content faster by assigning a unique URL to each help page. Then use the

metadata menu to define search keywords, project synonyms, and stop lists to make

search results more powerful. (Read more on page 31)

Integration with Adobe® Captivate® HTML5 eLearning

Easily integrate HTML5.MP4 or Flash SWF content either imported or created on-the-fly

with Adobe Captivate. Enhance your help files with show-me demos and how-to video

tutorials. To see one, go to the Salesbuilder Animated Tour topic in the Salesbuilder

“Creating exceptional

customer experiences

involves delivering the

right information to the

right people at the right

time in the right format

and language. But

increasingly, it also

means making your

content available to

customers on the device

of their choosing. With

the versatile multiscreen

HTML 5 publishing

capabilities, RoboHelp 10

makes it easy to port your

customer support and

procedural content to

iPhone, iPad, Kindle Fire,

and other mobile devices

out-of-the-box. The

preview functionality

adds an additional level

of confidence, helping

you ensure the

experiences you create

will dazzle your

customers.” Scott Abel,

The Content Wrangler, Inc.

Adobe RoboHelp 10 Reviewer’s Guide 4

sample project. There is also a new Rapid Step by Step Authoring workflow that

integrates with RoboHelp content. (Read more on page 22)

Now you have the eBook layout to support EPUB 3 and Kindle

Format 8 (KF8)

Deliver content to smartphones, tablets, and eBook readers in EPUB 3, KF8 and MOBI

formats. Publish to devices (such as iOS and Android™ smartphones and tablets,

Amazon Kindle, Barnes and Noble NOOK™, Sony Reader™) and reader apps (such as

Adobe® Digital Editions, Calibre, Aldiko, and iBooks). (Read more on page 36)

New Features and Enhanced Workflows in Adobe

RoboHelp 10

Enhanced importing of existing content including Automapping of styles from

Microsoft Word and Adobe FrameMaker

There are even easier workflows to import content from other sources, such as Adobe®

FrameMaker®, Adobe Captivate®, PDF, Microsoft Word, DITA, XHTML, and CHM. For

example, style mapping from FrameMaker and Word has been enhanced and you can

now create or import Adobe Captivate HTML5 format eLearning tutorials. In the

Salesbuilder sample project, you can see how the Corporate Travel Microsoft Word

document has been linked to this project. You will also find an Adobe Captivate 6

HTML5 Video which can be seen if you generate one of the Multiscreen HTML5 Single

Source Layouts. It is in the Salesbuilder Animated Tour topic.

In addition, there is a new Automapping feature for Microsoft Word and Adobe

FrameMaker that conveniently allows the author to map styles from those applications

to RoboHelp topics upon import. Automapping picks up the imported Microsoft Word

or FrameMaker document styles and maps them to RoboHelp style names. (Read more

on page 45)

Multi-file Find and Replace

There is an all new and robust Multi-file Find and Replace tool in its own pod for editing

content more conveniently. Search for text with multiple parameters, edit your search

queries, view search results in a list, use pre-populated search filters, set a default

Adobe RoboHelp 10 Reviewer’s Guide 5

Search path, and look up regular expressions and wildcard characters. (Read more on

page 40)

User Defined Variables (UDV)

Control and customize content better by applying a User Defined Variable to a wider

range of content, including the Topic Title and Table of Contents. Automate updates by

simply making a single change to the UDV value in the UDV pod. To see this in action,

right click on this topic and choose "Topic Properties." You will see that the About

RoboHelp 10 User Defined Variable has been inserted in to the Topic Title. This is also

used in any topic where that variable has been placed. (Read more on page 41)

Glossary definitions even more easily exposed to your readers.

By popular request! The author can now choose Glossary terms to reveal definitions as

text popups or even tooltips in addition to the expanding hotspot. Read details in

Output Enhancements. (Read more on page 42)

Automate commonly used procedures with the RoboHelp

Scripting Engine and API

RoboHelp is virtually unique among help authoring tools in having an extremely

extensible scripting capability. There are many "out of the box" scripts for common

tasks and now, you can enable event-based executions of functions within a script

rather than relying on manual interventions. Use the scripting pod to generate custom

reports, automate frequently used workflows, and even extend the functionality of

Adobe RoboHelp 10. To access these scripts, click View > Pods > Script Explorer.

Access to user-generated content with smart new

Search features

Intelligent, searchable content

Create a superior search experience for your users by empowering them with the ability

to view the total number of search results, search for all words in a string, and apply

Conditional Build Tags (CBTs) on external search content.

To expose this unique feature and make it easier to use, External Content Search now

has its own pod for easily adding terms and URLs with CBTs applied where required.

(Read more on page 31)

Adobe RoboHelp 10 Reviewer’s Guide 6

Editable image tags

Improve accessibility for your content by setting your own attributes for the Title and

Alt tags in the HTML code when an image is added to the content.

Efficiently collaborate and rapidly review

Out-of-the-box integration with Microsoft SharePoint

Enable better version control on all multiscreen help projects by publishing directly to a

SharePoint document library or folder. Publish directly to a SharePoint site from within

RoboHelp. This may be in.aspx format if preferred.) Project team members can then

check files in or out and maintain history records. (Read more on page 27)

Multi-authoring productivity

Enable real-time collaborative content creation and increase productivity in multi-

authoring environments.

• Manage assets across users and projects with Microsoft® SharePoint.

• Reuse shared assets from a common repository on a shared location

Enhanced PDF-based reviews

Expand the scope of PDF-based reviews by filtering topics based on the table of

contents and including dynamic HTML content in the workflow. Now also review

expanding and drop-down text, import comments related to them, and track

changes.(Read more on page 22)

Tracking usage added to Feedback Analytics

End-user Feedback Reports are key to improving your content quality as you better

understand your user's behavior. This is accomplished by tracking key user metrics.

Adobe® RoboHelp® Server 9* software feedback reports can be customized to gain

insight into usage patterns and better meet their needs.(Read more on page 49)

*Adobe ® RoboHelp ® Server 9 is a separate product from Adobe RoboHelp 10, and must be

purchased separately.

Adobe RoboHelp 10 Reviewer’s Guide 7

Projects can now be stored and worked on from a network

location

Performance is always enhanced when a RoboHelp project is opened on the author's

local drive. However, Adobe RoboHelp 10 now makes it possible for projects to be

located on a network drive and worked on directly.

Import Content from many formats and output to

many types

But before we get into the details of this workflow, let's step back for a minute and take

a look at the overall input/output of RoboHelp which is what all this collaboration is

part of. First, authors can import many source documents in many formats that can be

brought into the project. Sometimes the technical communicator drafts the content

right in RoboHelp. In other cases, content is received from other authors or subject

matter experts to be imported. Once the content is brought into the project, there are

many outputs that can be generated. Adobe RoboHelp has long been the leader of

single sourcing.

An author might want the convenience of keeping only one project up to date. But, the

author often has many types of output and many different audiences or channels to

receive this content. For example, the project may be used to create traditional outputs

such as WebHelp or Printed documentation. Or the author may choose from many

other newer formats such as AIR Help for automatic updating or EPUB for handheld

devices and ebook readers. The RoboHelp project can also output directly to a

SharePoint site or perhaps publish to the Adobe RoboHelp Server 9 which provides

Feedback Report Analytics for constant content improvement. RoboHelp remains at

the core as the tool that helps the author make all this happen smoothly.

Adobe RoboHelp 10 Reviewer’s Guide 8

All of this output goes into Help Systems, Knowledge Bases, Policies & Procedures,

eLearning Content, Product Manuals

Existing favorites authors come to expect from

RoboHelp

While this Reviewer's Guide focuses on new workflow solutions, we don’t want to forget

the many good reasons Adobe RoboHelp has become so popular in the first place. If

you are new to RoboHelp, here is a recap of features introduced in previous versions:

•Single Sourcing - Adobe RoboHelp software continues its innovative history of

helping authors publish to multiple channels with more output formats (print and

online), all within one single project.

•Dynamic User-Centric Content (DUCC) - Delivering personalized content to the

right people at the right time.

•AIR Help - a fast-growing and popular solution to keeping content updated and

taking advantage of Web 2.0 commenting. All presented in an attractive and easy

to navigate user interface.

•XML support for DITA

•An XHTML editor with clean code that can be W3C validated right within

RoboHelp.

•Powerful search - RoboHelp provides many tools to make content findable. These

include topic-level search keywords, project-wide synonyms, phrase search,

boolean expressions and optional search ranking.

•Section 508 compliance for enabling important accessibility functionality while

maintaining a single source of content.

•Master Page templates for consistent look and feel with placeholders for

Breadcrumbs and Mini-TOCs

•Snippets - Reusable blocks of content can be placed throughout a project making

it easy to swap out the content for quick updating.

•Conditional Build Tags - Authors can assign tags to content that can be excluded

when the output is generated. One single source project can be customized for

many audiences.

•Multiple TOCs, Indexes and Glossaries - Versatile workflow for multiple

audiences

•Multiple Document Interface (MDI) - Have more than one topic open at a time for

quick switching.

•Workspaces (also known as Environments) - Create author-defined Workspaces

which can be customized and saved.

Adobe RoboHelp 10 Reviewer’s Guide 9

•Custom toolbars and menus - Provide the most comfortable workspace for the

author.

•Scripting - Scripts that automate tasks and generate new outputs such as Eclipse

Help or EPUB format are provided. Authors can also create their own “macros” to

automate tasks.

•Visual editors for Cascading Style Sheets, Tables and Multilevel Lists for taking

some of the guesswork out of managing styles, lists and tables.

Translation workflows are smooth with Adobe RoboHelp

“Our projects are translated into over 20 languages with Trados and I never had a

problem” - customer on Adobe RoboHelp forum. Here are some of the many

advantages provided by RoboHelp for translation and localization:

• Unicode support for 35 languages

• The Multiple Document Interface (MDI), which allows editing of topics side by side

Adobe RoboHelp 10 Reviewer’s Guide 10

• Ability to have multiple tables of contents, indexes, and glossaries in different

languages

• The ability to define a language at the topic and even paragraph levels in addition

to the project.

• The LANG attribute is used for spell checking, thesaurus, Smart Indexing and

creating the search index.

• The language attribute specified at the paragraph level is given the highest

preference.

• Clean XHTML code

Installation of Adobe RoboHelp 10

If you do not already have Adobe RoboHelp 10, a trial version may be downloaded from

www.adobe.com/go/try/robohelp. For system requirements, see the end of this guide.

When the installation dialog appears, select radio buttons for Adobe RoboHelp 10,

Adobe PDF Creator Add-on (deselect if you have a different compatible product) and

the Adobe ExtendScript Toolkit.

Note: Opening a project and upgrading it to Adobe RoboHelp 10 will make it

incompatible with previous versions. Therefore, it is best practice to install trial versions

on non-production machines as well as to backing up projects before opening in a new

version of RoboHelp.

Don't miss the Sample Projects for examples and tips

Sample Projects to explore and learn - Three Adobe RoboHelp 10 Sample Projects

(Employee Care, Global Site Consult and Salesbuilder-help) are included in the

installation. They use a fictional company, Whirl the World Travel which has an online

policies and procedures manuals as well as context sensitive Adobe AIR Help for its AIR

Application, called Salesbuilder. Global Site Consult is designed to provide Context

Sensitive Help for mobile applications.

Open these samples to get an immediate feel for RoboHelp. Be sure to open the

AUTHOR_INFO_READ_FIRST folder in either sample to give you a headstart.

Notice this view shows off the author-friendly Design Editor with the brand new Review

Pane showing at the bottom. This is where authors and their subject matter experts

can participate in keeping the project “in sync”. On the left is the RoboHelp Project

Manager which helps you easily track of hundreds or thousands of assets that are part

of your project.

Adobe RoboHelp 10 Reviewer’s Guide 11

Try it! Exercises

The Try it! Exercises in this guide are designed to use the Sample projects.

To access the Samples Projects, do one of the following:

1. Open RoboHelp by double-clicking the desktop icon named “Adobe RoboHelp 10

HTML”. Or, Click Start > Run > type “robohtml” and click OK.

2. RoboHelp will open to its start page.

3. On the start page, click the Open folder icon.

4. From the Open Project dialog click the Sample icon in the lower left panel.

5. Open the EmployeeCare folder (sample project).

6. Double-click on the EmployeeCare.xpj (RoboHelp's project file).

7. After the project opens, maximize the RoboHelp application window. You will see

the project open in a view similar to this screenshot.

8. The same steps can be taken to open the Salesbuilder or Global Site Consult sample

projects.

Worth the upgrade. Whether switching or

upgrading, this is a release not to miss!

Tight budgets require your tools to work harder and be up to date. Budget

tightening means your tools must work harder and be scalable in today's economic

reality. Adobe RoboHelp 10is your insurance policy against falling behind as needs

change and grow. Switching or upgrading assures a good return on investment (ROI)

that will make everyone happy. (Read more on page 49)

• Adobe RoboHelp is most often described as “author-friendly” and easy to use. (Yet,

some competitor tools are often described as having a “steep learning curve” or “an

“In my 20 years of using

and teaching RoboHelp,

I’ve never seen so many

new workflows and

features in a single

release, making it an

upgrade no-brainer.”

” John Daigle, Evergreen

Online Learning, LLC

Adobe RoboHelp 10 Reviewer’s Guide 12

interface only a techie could love”). The friendly interface provides the Adobe

RoboHelp author with an immediate payoff.

• Affordable solution. Many organizations find that Adobe RoboHelp provides a

robust, scalable solution for a lot smaller investment than more expensive Content

Management Systems.

For example, Adobe RoboHelp 10 can be purchased for less than $1,000 US and

attractive upgrades are available for as little as $399 US. RoboHelp is also available

on an economical monthly or annual subscription basis as part of the Adobe

Technical Communication Suite 4.

• Start developing content immediately without learning complicated “techie”

interfaces and workflows that don't work the way you do.

• It's scalable and can easily grow with your needs.

• The new Review and Collaboration workflow solution streamlines your workflow

and can save lots of time and money as the team communicates more accurately

and efficiently.

• Extras are provided without additional purchase such as RoboScreen Capture,

RoboSource Control and Extended Scripting automation. Adobe Reader is free for

reviewers to use.

• The tight integration and affordability of the Adobe Technical Communication

Suite 3 is an assurance of Adobe's commitment to excellence and constant

improvement suggestions incorporating thousands of user suggestions over

many years.

• With the Adobe Technical Communication Suite, the savings are even greater. Five

Adobe applications are included for less than half the cost if purchased separately.

Adobe RoboHelp 10 Reviewer’s Guide 13

Multiscreen HTML5

Single Source Layouts

Now you have mobile-friendly Multiscreen

HTML5 to deliver content to any device, no matter

what the screen size

From iPhones and iPads to Android Galaxy Tab, Kindle Fire and Desktop, Adobe

RoboHelp 10 has you covered! Support for modern HTML5 output and CSS3 means

authors are no longer limited to the old-fashioned and restrictive frame-based "tri-

pane" window.

Adobe RoboHelp 10 Reviewer’s Guide 14

Adobe RoboHelp 10 Reviewer’s Guide 15

“The new Multiscreen

output in Adobe

RoboHelp 10 lets me

quickly and easily publish

one set of files for all

devices. The Help system

queries the device, and

formats the output based

on screen size rules I set

up.”

Matt Sullivan, Independent

Adobe Certified Instructor

Choose from a Gallery of prepared Screen Layouts

The New Screen Layout dialog shows a Gallery of out-of-the-box layouts which can be

modified in the Screen Layout Editor to suit your branding or color scheme.

Modify the Screen Layout Pages for your own branding and

color scheme

For example, perhaps you would like to change out the logo shown in the screenshot

below. Double-click on it and browse to the location of the new logo. Click OK to

replace. Use the Multiscreen Widget tool bar in the upper right of the Screen Layout

Editor to insert major structural elements such as:

• Tabbed Panel of Table of Contents, Index, Glossary

• Browse Sequence buttons

• Print button

• Hyperlinks

• Horizontal Accordion tabs

...and many more. In addition to the widgets, authors can access the Screen Layout

Properties to fine-tune the CSS Attributes for the layout.

Adobe RoboHelp 10 Reviewer’s Guide 16

“The addition of HTML5-

based multiscreen

outputs, CSS3, and

support for Media

Queries moves Adobe

RoboHelp 10 into the

mobile space in a big

way—from smartphones

to tablets and beyond. At

the same time, RoboHelp

maintains its familiar

interface and feature set

for those authors that

aren’t yet ready to add

mobile to their single

source outputs and

workflows. RoboHelp 10

is a well thought-out,

flexible, and future-

oriented extension of

RoboHelp by Adobe. Nice

job!”

Neil Perlin, President,

Hyper/Word Services

Many ways to Preview your work on different screen sizes

See how your designs work on different sized screens using the built-in Multiscreen

Previewer. You can also view with a Screen Profile in an emulation of a device.

Adobe RoboHelp 10 Reviewer’s Guide 17

Automatic Screen Optimization so content adapts to the device

Convenient "presets" of common screen sizes are ready-to-use and authors can specify

their own custom screen sizes if they choose. Each screen size can be mapped to a

different screen layout so that the appearance of the content is right for the device.

The screen profiles and layouts are shown in Project Set-up. Here you will see all the

profiles and layouts available to the project. You can add and delete as required.

When generating the Multiscreen HTML5 Single Source Layout, you can select

Optimization settings so that the content will “flow” and adapt to fit the target screen.

For example, popups are commonly used for larger desktop screens, but are not always

supported by smartphones and other devices. Items like image and table sizes will also

adjust to fit the screen. Optimization can also properly deliver the new Adobe Captivate

6 HTML5 files for eLearning content.

Adobe RoboHelp 10 Reviewer’s Guide 18

Responsive Design promotes fluid layouts

Notice how the four images and text of the web browser on the left automatically

adjusts to single stacked graphics on the phone device.

Use the Multiscreen HTML5 Single Source Layout to generate

content

The screen profiles are mapped to the layouts within the new Multiscreen HTML5

Single Source Layout. All the screen profiles in the project will always be listed on the

left. On first accessing this dialog all the profiles will also be listed on the right and be

“Adobe RoboHelp 10

represents an important

step in supporting the

next generation of

software applications. As

more and more

computing is done

through mobile devices,

it is vital to adjust Help to

match. The support of

HTML5, Media Query, and

Multiscreen output in

RoboHelp 10 assists

technical communication

professionals in reaching

their objectives.”

Joe Welinske, President,

WritersUA

Adobe RoboHelp 10 Reviewer’s Guide 19

mapped to a screen layout. If you don't want an output for all the devices, simply

highlight them on the right and use the Remove Screen Profile(s) button.

Context-sensitive help for mobile apps

Mobile apps need help too! So, now you "have a help app for that!" Easily deliver help

content for mobile apps using a library of Adobe APIs. Enable users to call a default help

screen or jump to context-based help depending on the feature being used. View the

help content within the app or on the local browser available on the mobile device. For

Adobe RoboHelp 10 Reviewer’s Guide 20

more, see Context-sensitive help for mobile apps. The APIs are installed on the author’s

computer along this or similar path: C:\Program Files (x86)\Adobe\Adobe RoboHelp

10\CSH API

Shown below are CSH Test Tools for both the Android as well as iOS applications so that

the developer can make sure the right help topics are accessed at the right time.

Create Native Mobile Apps (.apk)

An author can create a “native” mobile application so that the RoboHelp project

becomes an installable application stored right on the device. This way, no Internet

connection is required!

Adobe RoboHelp 10 Reviewer’s Guide 21

Click File > Generate > Native Mobile App to access the options available. For details

please see the online help topic.

Enhanced CSS3 management

Create CSS styles either using a built-in visual style editor or choose a new HTML code

editor for those who like to edit directly. View and modify attributes, edit the <img>

tags, and format hyperlinks, text boxes, and block elements. You can also modify and

create new DIV tags as well as manage Media Queries. For example, you can use media

queries to style images and hyperlinks differently for printed and online content.

Adobe RoboHelp 10 Reviewer’s Guide 22

A launchpad for eLearning: Adobe Captivate 6 and HTML5

output for mobile devices

Authors are becoming “trainers”. Traditional online help authors are being tapped on

the shoulder to produce eLearning and training materials. More and more, RoboHelp is

being used as an eLearning platform.

Support for new media technologies with time-saving techniques. Relieve friction

and frustration with many time-saving authoring enhancements, and a host of new

improvements including rich media support such as.MP4 and Flash Video (FLV) and

Adobe Captivate 6 HTML5 videos and 3D modeling technologies.

Generate Adobe Captivate 6 HTML5 videos on-the-fly or import existing output

When an Adobe Captivate 6 HTML5 video is created within RoboHelp or imported, all

the associated output files are brought along for maximum compatibility. For example,

if a browser or device does not support Flash SWF format, the HTML5 content is

delivered. Conversely, if the browser does not yet support HTML5 output, then the SWF

file is delivered with the popular Adobe Flash Player installed on more than 90% of

desktops and laptops worldwide. So, the Adobe RoboHelp workflow covers all the

bases!

Rapid Step by Step Authoring with Adobe Captivate 6

integration

When used with the Adobe Technical Communication Suite, authors now have a way to

generate short reference guides and handouts of their Adobe Captivate 6 projects by

generating on-the-fly or importing them into Adobe RoboHelp 10. This is particularly

useful for Job Aids and step by step tutorials.

Adobe RoboHelp 10’s Review and Collaboration

Solution

Content must be kept in sync. Keeping other authors and SMEs up to date can be

daunting. Because there are constant changes to content, there is a crucial need for

authors to keep “in-sync” with subject matter experts and documentation team

members. At the same time, your end users would like to participate in the content

generation as well. Powerful new Review and Collaboration workflows using the

popular Adobe Acrobat PDF provide the answer. It is a great way to save time, money

and frustration all around.

Adobe RoboHelp 10 Reviewer’s Guide 23

In this next section there are more details on three major workflow to the solution of:

•Adobe PDF Based Review (Author-to-Subject Matter Expert)

•Comments and Comment Moderation found in Adobe AIR Help (Authors and

end-user community)

•Track Changes - As the project is worked on, changes are marked and highlighted.

There is also

• a record of who made them and when. (Author-to-Author)

PDF Review even more powerful in Adobe RoboHelp 10

A round-trip workflow - A major benefit is that you can select topics individually or

based on status, which makes for a smooth workflow in a multi-author environment.

This includes Snippets and Master Pages as well! Then, authors can import the

comments back into RoboHelp and choose to accept or reject comments as they see

fit.

Expand the scope of PDF-based reviews by filtering topics based on the table of

contents (See screenshot below)

Adobe RoboHelp 10 Reviewer’s Guide 24

• Include dynamic HTML content in the workflow

• Review expanding and drop-down text and import comments related to them

• Track changes

A crucial need for writers is to keep their authoring colleagues and Subject Matter

Experts "in the loop" so that requested changes can be synchronized during

development. New Review and Collaboration workflows using Adobe technology

make this possible. All the reviewers need is the free Acrobat Reader software.

A major benefit is that you can send all or just a few of the topics in the project for

review.

You may now send a PDF containing the content of some or all of the topics in the

project for Subject Matter Expert review. PDF based review is described in more detail

in the online help for Adobe RoboHelp 10.

There is no limit on the number of reviewers or topics. This is really scalable to fit your

requirements. When PDFs are created for review there are many options for hosting the

PDF. They can be hosted on an internal server, Acrobat.com or a Microsoft SharePoint

server.

There are three ways to create a PDF Review. All the reviewers need is the free Adobe

Reader software.

Adobe RoboHelp 10 Reviewer’s Guide 25

• Send For Shared Review

Creates a PDF and uploads it to an internal server, Acrobat.com or a Microsoft

SharePoint server location for shared review. This option requires that the initiating

RoboHelp author has Acrobat X Pro installed. The reviewers need only have the free

Adobe Reader. (Acrobat X Pro comes with the Adobe Technical Communication

Suite 4.)

• Create A Local PDF

Creates a PDF and saves it to a location you specify. You then distribute the file by

your preferred means.

• Attach For eMail Review

Creates a PDF and attaches it to a new email message opened in your email client.

You can complete the message and send it to the reviewers.

After all reviewers have made their comments, the author then uses the Review >

Import Comments from PDF command. A Review Pane shows a list of comments or

changes. By double clicking the comment, the author can easily go to the particular

topic and accept or reject all. Let’s take a look at a scenario of a round trip tour to see

how a Shared Review can benefit multi-author teams.

When the reviewer receives the PDF, there are many Annotation options available to

them when they comment, as you can see in the screenshot below.

Back in the RoboHelp application when the Shared Review is finished, the author clicks

Review > Import comments from PDF. In the Review Pane they can see who made the

comment or change, the date and the type as shown in the screenshot below.

Adobe RoboHelp 10 Reviewer’s Guide 26

Management of tracked changes among fellow authors

An important and much-requested capability in Adobe RoboHelp 10 is being able to

track changes. Authors can turn on the new Track Changes feature (Review > Track

Changes) and RoboHelp will then highlight additions and deletions. Comments can

also be added.

You can look at projects created by other authors and use the Review Pane to accept or

reject their changes. You can also add your own comments to give the original author

some feedback.

Reviewers can quickly see what has changed.

In Tools > Options you need to enter your name as the Reviewer and other Adobe

RoboHelp 10 authors should do the same. Any comments or edits will then have the

reviewer's name associated with them.

You can generate a layout in the usual way. There may be an Alert dialog asking you to

confirm. By clicking Yes, the layout will be generated as if all the changes had been

accepted but the changes will still be shown in the source files.

“Tracking alone is worth

the upgrade for me. Now I

can easily see my team's

changes and ensure

consistency,”

Peter Grainge,

Documentation Manager,

Advanced Business

Solutions

Adobe RoboHelp 10 Reviewer’s Guide 27

End to end workflow - Out-of-the-box integration

with Microsoft SharePoint

A growing amount of knowledge bases and policies and procedures content is stored

on SharePoint sites. There is also a need to access that content from mobile devices.

That makes RoboHelp’s solution even more valuable.

• The business value of SharePoint is growing

• Content’s value is increasing

• Business users see more value from platform interactions

Publish Multiscreen HTML5 content to SharePoint for both

desktop and mobile access

In addition to publishing WebHelp to SharePoint, you can also publish in Multiscreen

HTML5 format. This includes the ability to publish in the.aspx format in accordance with

Microsoft’s security and compatibility recommendations. By integrating Adobe

RoboHelp 10 and SharePoint you can provide your readers with easy and powerful

access to the Search Engine as well. To access this dialog, create or click on any

Multiscreen HTML5 Single Source Layout and open the SharePoint (Native) Settings.

“I’m excited about the

new Adobe RoboHelp 10

Multiscreen output where

we can deliver content to

different screen sizes

such as tablets. We use

RoboHelp to help our

financial services clients

document their policies

and procedures in an

online format. We have

clients who are exploring

the option of providing

their managers

with tablets. The ability

to output their

procedures to a format

designed for a tablet is

terrific—it really opens

up the possibilities!”

Pam Harrison, Co-owner,

Lightext, Inc.

Adobe RoboHelp 10 Reviewer’s Guide 28

By publishing to SharePoint using the Multiscreen Single Source Layout, your content

can be accessed via the desktop as well as mobile devices. The main SharePoint search

facility is integrated to bring up RoboHelp project results or readers can use the

customized search engine focused on the RoboHelp content.

Adobe RoboHelp 10 Reviewer’s Guide 29

“The Resource Manager is

so much more versatile,

especially for multi-

authoring teams,” Rick

Stone, ShowMeSolutions

Resource Manager - “live linking” integrates with SharePoint

Do more with less - Adobe RoboHelp 10 helps teams of multiple authors do more with

less! A key component of collaboration is to share reusable resources that can be “live

linked” so that the author knows when the original file has been changed.

Facilitates source and version control for a multi-author environment - Read below

to see how version control solutions can help teams of multiple authors avoid getting

out of step as changes occur.

Drag and drop to create a link - Use an asset presented inside the Resource Manager

pod by dragging from the pod to the project. That creates a link so that when the

original graphic is changed, the RoboHelp author is notified and given the option to

update to the new version. This can be used across different RoboHelp Projects among

many authors.

Asset links prevent duplication and maintain consistency - When Adobe RoboHelp

10 establishes a link between any resource in the Resource Manager. If an asset is

changed in some way, RoboHelp notifies you of the change.

Then, you are able to easily update the project by clicking Sync. At first its icon will be

green showing that it is in sync with the original.

Changes are made! - If anyone then edits this shared image, the linking icon color will

change to red, as shown below with the SearchLocation.png image. So, to make sure

the image reflects the latest change, the author right clicks and selects Sync to update

the graphic.

Adobe RoboHelp 10 Reviewer’s Guide 30

Try It! (Add a Microsoft SharePoint Document Library)

To add a Resource Manager location (including Microsoft SharePoint):

1. Open the Salesbuilder-Help sample project.

2. Open the Resource Manager pod (View > Pods > Resource Manager).

3. Click the Add Shared Location icon in the Resource Manager toolbar.

4. Navigate to a preferred location on a network or local drive or of course, a Microsoft

SharePoint document library. Create a folder and click OK. That becomes the

Shared Location for the Resource Manager.

5. In Resource Manager, click Create Folder and name it Images.

6. Drag any image in the Project Manager (such as ContactsIcon.png) to the Resource

Manager > Images folder. At this point, the graphic may be shared but it is not yet

linked.

7. To link the image, first open a topic in the Design Editor. Drag the ContactsIcon.png

from the Resource Manager into the topic.

8. Click Save All and you will see that the icon on the ContactsIcon.png is now green!

RoboHelp and SharePoint Source control supports this

collaborative environment

SharePoint now becomes your version and source control system

This helps authors keep in sync. In addition to SharePoint, RoboHelp supports

RoboSource Control and many third party source control applications such as these:

• RoboSource Control 3.1 (Which comes with Adobe RoboHelp 10 at no extra charge)

• Team Foundation Server 2010 and 2008

• Perforce

• Microsoft Visual Source Safe 5.0

• Any other version control application that supports Microsoft Source Code

Control API

Adobe RoboHelp 10 Reviewer’s Guide 31

Another tremendous time-saver is

that you don't have to leave your

RoboHelp project to perform source

control actions. They are all

integrated into the RoboHelp

interface so that many of the common

source control functions are right

at hand.

Smart Publishing to SharePoint with Adobe RoboHelp 10 (Click the play button to

view an Adobe Captivate animated demonstration)

Enhance the Search Experience options

The Search settings allow you to define different search parameters for each profile.

You may want to show a smaller number of Search Context characters on devices with

small screens. Note that RoboHelp 10 allows you to exclude specific file types from the

search results. You can also enable External Content Search so that users have the

benefit of viewing the latest updates from user-generated Web 2.0 content.

Adobe RoboHelp 10 Reviewer’s Guide 32

“A key to any Help system

or knowledge base is a

powerful search engine. I

was pleased to find

Adobe RoboHelp 10 has

made enhancements to

search with custom

metadata, and powerful

External Content Search.”

John Daigle, President and

Owner, Evergreen Online

Learning, LLC

External Content Search now has its own pod to expose it better to the author. Another

enhancement is the ability to apply conditional build tags (CBTs) to the search terms.

Access to community-generated content with new search workflows

External Content Search metadata provides access to community-generated

content

Guide your readers to community-generated content. This might be found on blogs

and wikis or other Web 2.0-enabled sites such as Twitter, Facebook, LinkedIn and user

forums. Of course, you remain in control to provide trusted guidance to that

information.

You become a curator of external content in much the same way as a museum curator

selects the best of the best for an exhibit.

You can provide trusted resources for your readers by pre-selecting blogs and websites

that you have reviewed and know that they are useful. After all, you are the champion

of the end user and you make it your business to know what your users want and need.

External Content Search makes it possible to enter search metadata. The author

creates keywords that are linked to a URL (such as Google, Bing or any resource). When

the end user uses RoboHelp's search facility and searches for these keywords, the links

are listed among the search results - and ranked in the top position. The resulting link

presents a “live” site inside the topic pane.

Reuse these prepared External Content Search URLs - Once you have created

the URL metadata, you can export and import them for reuse in multiple

RoboHelp projects.

It's a search-centric world. Is your content “findable”? - Topic-level search Keywords,

project-wide synonyms, phrase search, boolean expressions and optional search

ranking provide authors powerful tools to help make content findable.

How it Works - In this next scenario, the author determined that the online knowledge

base is for programmers and developers of Adobe AIR applications. They develop

Adobe RoboHelp 10 Reviewer’s Guide 33

applications for their Sales organization. So, it would be helpful to direct them to a

particular website that has the most relevant content. Obviously, if someone entered

“Sales” into a search box, there would be an overwhelming number of results returned.

To make sure that the preferred URL appears in the live WebHelp topic pane, an

External Content Search item was prepared, along with pre-selected search terms and a

website. Now, when the user searches for “sales” the first ranked result is the

favored website!

Popular eBooks and reading devices - perfect for

deploying policies and procedures and online

manuals

Streamlined EPUB1 output makes it easy for authors to distribute - No longer

content to sit at a PC, today people want their information and multimedia within

reach, wherever they happen to be. With the abundance of multimedia devices and

digital gadgets, publishers are looking for means to take their content to the mobiles,

eBook readers, tablet PCs and more.

1. The EPUB logo is a trademark of the International Digital Publishing Forum.

Adobe RoboHelp 10 Reviewer’s Guide 34

Device independence with the EPUB format standard - Technical communication

toolkits need to have the flexibility to “push” content out to many of the advanced

hand-held devices for true anywhere, anytime consumption. Adobe RoboHelp 10 has a

“wizard-driven” workflow that makes the process easy.

EPUB is a new standard output to accommodate a growing number of eBook readers

and mobile devices. The devices are eBook readers (such as Barnes & Noble's Nook, etc.)

Tablets (Apple iPad, BlackBerry Playbook1, etc.) and even cellular telephones such as

Motorola's Droid.

Publish to devices (such as iOS and Android™ smartphones and tablets, Amazon Kindle,

Barnes and Noble NOOK™, Sony Reader™) and reader apps (such as Adobe® Digital

Editions, Calibre, Aldiko, and iBooks).

1. Copyrights and trademarks are property of their respective owners.

“We’ve seen a significant

increase in our

international sales, an

increase in demand for

our publications

domestically, and we

expect that growth to

continue. It’s a direct

result of our ability to

produce and deliver high-

quality EPUBs faster and

more cost-effectively

than ever because of the

Adobe Technical

Communication Suite.”

Kevin Siegel, President,

IconLogic

Adobe RoboHelp 10 Reviewer’s Guide 35

Here is a chart showing the phenomenal sales of eBooks

EPUB is an XML-based file format designed to reflow text according to screen size,

giving users a format to organize and read digital publications on mobile devices. The

EPUB file format was developed and is maintained by the International Digital

Publishing Forum (IDPF), a nonprofit standards organization composed of commercial

trade and academic publishers, software companies, consumer electronics

manufacturers, and publishing and accessibility associations. The standard was

developed with the participation of over 60 companies and organizations and was

unanimously approved by IDPF members. Today there are more than 200 members

(companies like Adobe, Google, Apple, Nokia, Barnes & Noble etc.) in the IDPF.

Adobe RoboHelp 10 Reviewer’s Guide 36

Source: International Digital Publishing Forum

Top features of EPUB

• Text reflow according to screen size—ideal for reading on mobile devices, eBook

readers, and tablets

• Open, nonproprietary file format standard developed and maintained by the IDPF

• Simple table of contents and navigation implementation

• Advanced control with font embedding and CSS styling

• Ability to embed images, objects, and multimedia files

• Interoperability for unencrypted files

eBook Single Source Layout for EPUB 3 and Kindle Book

Try It!

So that you can see how this works, we have provided a procedure for creating an

eBook for both the EPUB 3 and Amazon Kindle MOBI - KF8 formats. Both Employee Care

and Salesbuilder sample projects have an example. We will use the one in Salesbuilder

for this scenario.

Adobe RoboHelp 10 Reviewer’s Guide 37

When you first access the eBook Settings screen, you will not be able to access any of

the options on the left until you have set the Kindle Generator Path. When you click the

button shown, you can browse to where you have installed it. If it is not already

installed, there will be a link to the download page on Amazon's site.

When finished with the settings, click Save and Generate

To create an eBook

In the Salesbuilder sample project, double click the eBook Single Source Layout

Adobe RoboHelp 10 Reviewer’s Guide 38

1. Fill out the options as shown

2. Indicate the publishing Meta Information and a cover page image

3. Click Save and Generate

Once you create the EPUB output file, you will want an eBook reading application in

order to view the output on your computer, such as Adobe Digital Editions or the

Firefox browser EPUB Add On. Shown below is a page from Adobe Digital Editions.

Adobe RoboHelp 10 Reviewer’s Guide 39

EPUB 2.0.1 is also supported

While EPUB 3 is the latest, RoboHelp 10 still supports the EPUB 2.0.1 format. You can run

a script from Script Explorer and click File > Generate > EPUB 2.0.1output. For more

details see online help.

Many time-saving enhancements to the Topic

Editor

Adobe RoboHelp 10 adds many new usability enhancements and boosts the author’s

productivity

Adobe RoboHelp 10 Reviewer’s Guide 40

Multi-file Find and Replace

There is an all new and robust Multi-file Find and Replace tool in its own pod for editing

content more conveniently. Search for text with multiple parameters, edit your search

queries, view search results in a list, use pre-populated search filters, set a default

Search path, and look up regular expressions and wildcard characters.

In the screenshot above, you can see were the Find what for "data" was found in 10

topics giving the author the choice of replacing any or all instances with the word,

"information". Use the Multi-file Find and Replace tool to globally find and replace text,

HTML tags, and attributes in the current project or across files and folders. Set options

“Importing from some

sources can introduce

characters that are not

within the HTML

document character code

set so the output can

display strange

characters. The improved

Find and Replace

function in Adobe

RoboHelp 10 provides

user friendly

functionality to rid my

code of non-HTML

standard characters and

replace them with true

HTML standard

characters.”

Gary Bowen, Master

Technical Writer

Adobe RoboHelp 10 Reviewer’s Guide 41

in the Find and Replace pod. RoboHelp displays the results in the Find Results pod and

also lets you open each modified file in the Find Results Editor pod (HTML view).

Here is a quick summary of the process:

1. Select Edit > Find And Replace In Files.

2. Select View > Pods > Find and Replace In Files > Find And Replace Options.

3. Specify what to find.

There are many options including:

• Begins With

• Ends With

• Phrases

• Does Not Contain

• Regular Expressions are supported as well as finding text across multiple lines.

For more details read the online help topic, "Find and Replace in Files".

Topic Titles can now have User Defined Variables assigned

Control and customize content better by applying a User Defined Variable to a wider

range of content, including the Topic Title and Table of Contents and Index. Automate

updates by simply making a single change to the UDV value in the UDV pod. With this

enhancement, you can use UDVs instead of actual product names and or feature names

in topic titles and avoid rework if these names undergo frequent or last-minute

changes. In RoboHelp 10, you can use UDVs not just in topic contents, TOCs, or index

terms but also in topic titles.

Try it!

1. To see this in action, go to the About Adobe RoboHelp 10 in the Salesbuilder

sample project.

2. Right click on the topic and choose "Topic Properties." You will see that the About

RoboHelp 10 User Defined Variable has been inserted in to the Topic Title. This is

also used in any topic where that variable has been placed!

Control + Click jumps you to your target topic in Design Editor

Control + click on link to jump to an Adobe RoboHelp 10 topic in the Design Editor.

Try it for yourself in the Salesbuilder or Employee Care sample projects.

“The UDVs in topic titles

in Adobe RoboHelp 10

make it much easier to

update titles that are

subject to change at a

later date.”

- Robert Hinesley,

Senior Technical Writer

Comet Computer GmbH

Adobe RoboHelp 10 Reviewer’s Guide 42

Glossary definitions even more easily exposed to your readers.

By popular request! The author can now choose Glossary terms to reveal definitions as

text popups or even tooltips in addition to the expanding hotspot.

This is accomplished using the built-in Scripting Engine and accessed from the Script

Explorer.

Extend-Script Engine now has Event-based script triggers

One of the unique features of RoboHelp is that you can extend it on your own with

Extend Script which is built-in and accessed from the Script Explore (see screenshot

above). There are useful scripts that are ready-made, or now you can enable event-

based executions of functions within a script rather than relying on manual

interventions. Use the scripting pod to generate custom reports, automate frequently

used workflows, and even extend the functionality of Adobe RoboHelp 10.

Paste Rich HTML content

Adobe RoboHelp 10 enables you to copy content from applications such as Microsoft

Word, Microsoft Excel and web pages inside browsers, then paste into the RoboHelp

topic.

Clear Formatting and Reset Style - Away with inline styles!

One constant frustration for authors is importing content from documents written

without proper styling. When imported into RoboHelp, "inline styles" or "overrides" can

defeat your hard work in designing a proper CSS. Clear Formatting and Reset Style are

new commands that let your CSS control the styling without rude inline styles getting

Adobe RoboHelp 10 Reviewer’s Guide 43

in the way. You make a selection and click Format > Clear formatting. All styling is

cleared. On the other hand, Reset Style is done from the Styles and Formatting pod. In

this scenario, Resetting a style resets both CSS and inline styles from a single HTML

element by removing style related attributes like "class" and "style" from selected HTML

element tag. Other CSS code remains.

View generated output locally with Google Chrome

Previous limitations of Google Chrome made it difficult to view locally. Adobe

RoboHelp 10 now accommodates viewing of generated output using Google Chrome.

This is useful for previewing content locally so the author can check their output.

Authors choice for multiple topic editing

Some help authors found themselves quickly overwhelmed with way too many tabs

open.

Adobe RoboHelp 10 addresses this by allowing the help author to choose whether only

a single topic is edited or whether multiple topics are edited.

To configure this setting, click Tools > Options > General tab and configure the option

labeled: Allow editing of multiple topics.

Now Microsoft HTML Help CHM files can have skins, too!

Yes, normally CHM files do not have skins, but now they do with Adobe RoboHelp 10. \

Try it!

1. Generate a WebHelp Single Source Layout

2. Open the Script Explorer and run the WebHelp to CHM Converter.jsx script

3. You now have a CHM file with all the customized color and branding you prefer.

Adobe RoboHelp 10 Reviewer’s Guide 44

Add PDFs or 3D models using iFrames - Take advantage of displaying rich media such

as 3D models or “live” PDFs from inside an Inline Frame (iFrame). This works if you

generate WebHelp, WebHelp Pro, FlashHelp, FlashHelp Pro, Air Help or browser-based

AIR Help as your output.

• Manipulate the 3D Model in real time - You can “grab” the model and turn it

completely around, separate the parts or even create a live movie of the action!

• In addition, if you add PDFs to an iFrame, the text embedded in the PDF becomes

searchable by your users.

Adobe RoboHelp 10 Reviewer’s Guide 45

Enhanced Adobe FrameMaker and Microsoft

Word import and linking

In RoboHelp 10, FrameMaker document import and linking includes the following

additional enhancements:

Automap styles when importing Adobe FrameMaker and

Microsoft Word

Automap picks up RoboHelp style names and maps them to the imported FrameMaker

document’s styles.

Instead of having to map each FrameMaker format with a corresponding RoboHelp

style, use Automap to automatically map similar style names from the selected CSS in

RoboHelp.

Enhanced pagination and topic naming of imported or linked

content

In RoboHelp 10, you can paginate a document or split the document into topics based

on paragraph styles or a marker type. In RoboHelp 10, you can use a combination of

both paragraph styles and marker type. This enhancement gives you more ways to

implement pagination. For example, you can now specify that a document should be

paginated on Heading 1 with some exceptions or a document should be paginated on

Heading 1 and in some cases on Heading 2 as well. Topic names are based on the topic

name pattern specified in the Other Setting tab of the Conversion Settings dialog box

or the marker text specified in the FrameMaker document for the marker type used for

pagination.

Support for FrameMaker-generated TOC and index in

FrameMaker DITA map import and linking

FrameMaker now creates a TOC and index while converting a DITA map as a book with

FrameMaker component. When you import or link a DITA map in your RoboHelp

project, you can use the FrameMaker-created TOC and index to create a TOC and index

or add to an existing TOC and index in the project.

U3D view links in imported or linked FrameMaker content

FrameMaker 11 allows you to create hyperlinks to a U3D view. When you import or link

FrameMaker content, these hyperlinks work if the U3D view and all objects linking to it

are placed in an anchored frame. While conversion, RoboHelp generates a PDF for each

U3D view placed in an anchored frame and embeds the PDF in an iframe in the topic.

“With our previous

cumbersome process, it

took days to create a final

product. The team would

have to repeatedly re-

create content due to

editorial errors or

changes from

engineering staff, and

then generate the build

all over again. Now that

we are using Adobe

FrameMaker together

with RoboHelp, we can

actually keep up,” Leslie

Vice, Marketing

communications specialist,

FDM Software

Adobe RoboHelp 10 Reviewer’s Guide 46

During conversion, if RoboHelp finds that a U3D view is linked to any object outside the

anchored frame, it removes the hyperlink.

Support for Windows 7 - 64-bit and Microsoft Office 2010 - Import and export

content using Microsoft Office 2010.

Dynamic User-Centric Content (DUCC) - Delivering personalized

content to the right people at the right time.

A personalized experience for the user - Dynamic User-Centric Content is a way to

personalize the experience of looking for information by letting the user choose by role

or by location or other helpful categories. This filtered content capability has been

added to WebHelp and AIR Help. It guides the user to the most accurate information

they are seeking. DUCC can be customized according to user roles, geographical areas,

or even among multiple product types - or any other categories the author creates.

DUCC recognizes that there are often multiple audiences with one overall group of

users. For example, in an online help system there may be a suite of software products

installed and the user wants to filter out everything except a certain product.

To set up DUCC, the author simply defines Content Categories that allow the end user

to dynamically change what they see in the output help system.

Here is an example. As the author of an

online knowledge base for multi-national

company your employees may be provided

access to thousands of topics. This can be

overwhelming if someone is looking for a

needle in a haystack. Now, there’s a choice.

Adobe RoboHelp 10 Reviewer’s Guide 47

Adobe RoboHelp Server 9 Audience Feedback

Analytics

Content requires constant feedback. Your content must be in a constant feedback

loop of improvement. Adobe RoboHelp Server Feedback Analytics can help you

succeed with content optimization. Adobe RoboHelp Server 9 provides the following

major benefits:

(For greater detail, download the full

Reviewer’s Guide for Adobe RoboHelp Server 9)

Here are the highlights of new functionality:

•Analytical feedback reports - A set of out of the box reports allow you to hone in

on specific statistical aspects of your help system’s usage. They include these seven

reports:

1. Frequently searched terms

2. Frequently viewed topics

Role Based

If you are a retired employee, you may not

want to wade through tons of content when

you make a search to look up the dates of

coming retirement parties. Select your “role”

and your TOC, Index, Search and Glossary

items are filtered to present only this subset

of content!

Geographical Based

Or, you may be in the Mexico City office and

don't want to look through all the Paris and

New York Office-related material. The simple

dropdown menu below shows how easy it is

for those employees to filter the content! It

can even be delivered with a Language

interface for that particular Content

Category.

“Adobe RoboHelp Server

9 Web Administrator is a

dream to work with and

very easy to configure.

The Feedback Analytics

and the ability to publish

to different audiences

and get customized

feedback reports will

help us keep our content

relevant and helpful”

Colum McAndrew, IDBS, UK

Adobe RoboHelp 10 Reviewer’s Guide 48

3. Search terms with no results

4. Search trends

5. Usage Statistics

6. Frequently accessed CSH

7. Help system errors.

•Ranked search results - Search results are ranked according to relevance,

displayed with some context, allowing the end user to make an informed decision

on the topic to display.

•User friendly searching - The ability to specify wildcard characters and boolean

expressions, as well as search on synonyms, makes the end user search experience

a truly powerful method of finding the required content.

•Separate reportable areas - Different websites, called areas, can be set-up on the

Adobe RoboHelp Server to allow different help systems to be published. For

example, if different versions of an application are supported, each version’s help

file could be contained in its own area. The feedback analytics can be run on one or

more area.

•Secure access - Access to an area can be restricted by the help author to those with

a valid Adobe RoboHelp Server user id and password. For example, the content for

a Human Resources department may contain sensitive information that users in

other departments must not see. Maybe a test area is used prior to a help file’s

release and a production area once live. In these scenarios the Human Resources

department help system and test area would be restricted, while the live area is

available to everyone without authentication.

Adobe RoboHelp 10 Reviewer’s Guide 49

•Customizable report data - Reports can be customized in any number of ways

including by a data range or to include / exclude particular pieces of metadata.

•Filtering reports on a subset of data - Help systems can be published to areas set

up on the Adobe RoboHelp Server, thereby allowing reports to be refined by

running them on a sub-set of data.

•Flexible and secure access - Each area can be protected if required, forcing users

to enter a user id and password to access the documentation. Users and user

groups can also be assigned different permissions thereby allowing flexibility in

what a user can perform.

•Exportable report data - Report data can be exported to a comma separated

(.CSV) file, enabling the rich statistical analysis to be performed in other statistical

applications. Additionally reports can be printed (including to a file).

Take the following real world examples:

• An international food company based in the US used the Frequently Viewed

Content report inside the Adobe RoboHelp Server to highlight the areas of the help

system that were viewed the most. Armed with this information they added a

Frequently Asked Questions topic at the top of each major book in their Table of

Contents, highlighting the questions that had been asked.

• A US bank used Adobe RoboHelp Server’s unanswered questions report to

highlight search terms used by their end users that were returning no results. As a

result their help authors were able to revisit the documentation to add or change

the content as required.

• A UK software company providing scientific research applications used various

reports to highlight dialogs with context sensitive help calls that were frequently

being used. This feedback analytic data enabled the help author to go to the

developers and change the design of the dialog to make it more intuitive.

Adobe RoboHelp Server 9 makes searches more successful.

Search Ranking and Search Context are now part of Adobe RoboHelp Server 9

experience.

Adobe RoboHelp 10 Reviewer’s Guide 50

Adobe RoboHelp 10 Reviewer’s Guide 51

More Resources for Adobe RoboHelp Information

Adobe TV

http://tv.adobe.com/channel/technical-communication/

Adobe Technical Communication Blog

http://blogs.adobe.com/techcomm/

Adobe RoboHelp User Forums

http://forums.adobe.com/community/robohelp

Adobe RoboHelp Help & Support

http://www.adobe.com/support/robohelp/

Adobe OnDemand Seminars

http://www.adobe.com/cfusion/event/

Adobe RoboHelp 10Reviewer’s Guide 52

Version Comparison Chart:

Compelling reasons to switch or upgrade

to Adobe RoboHelp 10

Yes

Enhanced

Product features RoboHelp

RoboHelp

AUTHORING

Productivity Boost

Preview topic/output in multiple browsers

Automated context sensitive help (CSH) authoring for

mobile apps

Automatic content resizing to fit output screen

Preview output across screen types

Conversion of auto-size or text-only pop-ups to

hyperlinks

Changing absolute image and table sizes to relative

sizes

Pinch-zoom on iOS devices

Adobe Captivate HTML5 output on iOS devices

Search and Replace

Event-based script triggers

Preview topic and output in multiple browsers

Snippets

Convert snippets to HTML text

Visual CSS Style Editor

User-defined variables

User-defined variables in table of contents and index

Option to edit multiple topics or single topic

Master pages (topic templates)

Adobe RoboHelp 10Reviewer’s Guide 53

Breadcrumbs

Mini-TOC

Scripting and automation

Automated context sensitive help (CSH) authoring

Standards Support

Multiscreen HTML5 support

EPUB 3 support

Enhanced CSS3 support

EPUB standard for eBooks, mobile phone, tablets and

other handheld devices.

XHTML standards support

HTML editor and no Kadov tags

XML import and output

Unicode and translation workflow support

World Wide Web Consortium (W3C) compliance

checking

Section 508 compliance for accessibility

Multi-authoring Support

Merge and publish multiscreen HTML5 content

Enhanced project performance over enterprise

networks

Out-of-the-box Microsoft SharePoint integration

Live Link support for Microsoft Word files

Version Comparison Chart:

Compelling reasons to switch or upgrade

to Adobe RoboHelp 10

Yes

Enhanced

Product features RoboHelp

RoboHelp

Adobe RoboHelp 10Reviewer’s Guide 54

Integrated version control support for Adobe®

RoboSource Control™, Team Foundation Server,

Perforce, Visual SourceSafe, and other SCC compliant

apps

Integrated Version control support for RoboSource Control,

Team Foundation Server, Perforce, Visual Source Safe other

SCC compliant apps

Ease of Use

Style pod

Media view in editor

Ability to view media queries

Glossary pop-up

Usage reports on build tags

Hyperlinks, pop-ups, and image maps

Multiple tables of contents, indexes, and glossaries support

Automated wizards

Graphics and multimedia support

Dictionary, Spell Check, Thesaurus, and Auto Correct

Insert line and page break

Enable/disable notifications

REVIEW and COLLABORATION

TOC-based reviews

DHTML content review

Conditional Build Tags

Version Comparison Chart:

Compelling reasons to switch or upgrade

to Adobe RoboHelp 10

Yes

Enhanced

Product features RoboHelp

RoboHelp

Adobe RoboHelp 10Reviewer’s Guide 55

Socially-enabled code for Facebook Likes

Socially-enabled code placement for Twitter Follows

Author-to-author, author-to-SME, and author-to-end-

user collaboration via PDF, live linking, RoboHelp

review management, or Adobe AIR Help

Shared reusable resources

Community-generated content, comments, feedback;

external web content

Moderation enabled end-user commenting workflow

Review workflow – PDF based

Review workflow – Client based

Adobe FrameMaker® integration

Multi-author support

PUBLISHING

Multiscreen HTML5 output

Screen profiles

Screen layouts

New eBook SSL

Native mobile apps support

Adobe FlashHelp® output

JavaHelp output

OracleHelp for Java™ output

Media queries

Version Comparison Chart:

Compelling reasons to switch or upgrade

to Adobe RoboHelp 10

Yes

Enhanced

Product features RoboHelp

RoboHelp

Adobe RoboHelp 10Reviewer’s Guide 56

Smart Publishing with Microsoft SharePoint

EPUB format output for mobile devices, tablets, and

eBook readers

Output to SharePoint

TOC-based output

Adobe PDF support

Option to exclude unreferenced topics from output

Dynamic user-centric content (DUCC)

Single sourcing to multiple channels

Adobe AIR Help

Microsoft Word 2007 and 2010 support

Adobe PDF support

EPUB format output for mobile devices, tablets, and

eBook readers

Output to SharePoint

TOC-based Output

Option to exclude unreferenced topics from output

Option to exclude unreferenced baggage files from

END-USER SEARCH

Unique URLs for pages

Metadata menu

Keyword-based search

Linguistic synonyms

Version Comparison Chart:

Compelling reasons to switch or upgrade

to Adobe RoboHelp 10

Yes

Enhanced

Product features RoboHelp

RoboHelp

Adobe RoboHelp 10Reviewer’s Guide 57

Stop lists

External Content Search

Search results with ranking (optional), Boolean

operators, and metadata

Phrase search

Search capabilities for PDF and Microsoft Office

documents

Option to exclude unreferenced baggage files from

Adobe AIR

Adobe AIR Help on Google Chrome

Adobe AIR® output

Adobe AIR Help Skin Editor

Adobe AIR Comments

Adobe AIR Comment Moderation

MULTIMEDIA & eLEARNING

Editable Title and Alt tags

Adobe Captivate® integration

FLV video support

3D models

TRANSLATION & LOCALIZATION

Multiple language support

Unicode and translation workflow support

ADVANCED FEATURES

Version Comparison Chart:

Compelling reasons to switch or upgrade

to Adobe RoboHelp 10

Yes

Enhanced

Product features RoboHelp

RoboHelp

Adobe RoboHelp 10Reviewer’s Guide 58

Mobile Help API library

Advanced feedback analytics to content optimization in

Adobe Robohelp Server 9

ADDITIONAL ENHANCEMENTS

64 bit OS support

Adobe RoboScreenCapture® utility

Adobe Acrobat® Capture® integration

Chrome - browser support

Pod environment

IPv6 support

Version Comparison Chart:

Compelling reasons to switch or upgrade

to Adobe RoboHelp 10

Yes

Enhanced

Product features RoboHelp

RoboHelp

Adobe RoboHelp 10Reviewer’s Guide 59

System Requirements

For updates to system requirements, visit www.adobe.com.

Adobe® RoboHelp® 10 is available in the following languages:

• English

• French

• German

• Japanese

Processor Intel® Pentium® 4 and above

Operating system

Microsoft® Windows 7, Windows® XP with Service Pack 3, or Windows Vista® with Service

Pack 2

32 and 64 bit

RAM 1GB of RAM

Hard disk space

3.1GB of available hard-disk space for installation; additional free space required during

installation (cannot install on a volume that uses a case-sensitive file system or on

removable flash storage devices)

Media DVD-ROM drive

Monitor 1024x768 display (1280x800 recommended) with 16-bit video card

Other

This software will not operate without activation. Broadband Internet connection and

registration are required for software activation, validation of subscriptions, and access to

online services. Phone activation is not available.

Once the product is purchased and installed, online product activation is mandatory

within 30 days from installation. Activation is by internet only. Without activation, the

product will be usable for up to, but not beyond, 30 days.

Supporting

Statement

This product may allow you to extend its functionality by accessing certain features that

are hosted online, including CS Live online services (“Online Services”), provided you have

a high-speed Internet connection. Online Services are only available for users age 13 and

older. The Online Services, and some features thereof, may not be available in all countries,

languages, and/or currencies and may be discontinued in whole or in part without notice.

Use of the Online Services is governed by separate terms of use and by the Online Privacy

Policy, and access to some services may require user registration. Some Online Services,

including services that are initially offered at no charge, may be subject to additional fees

and require a separate subscription. For more details and to review the applicable terms of

use and Online Privacy Policy, visit www.adobe.com.

Adobe RoboHelp 10Reviewer’s Guide 60

About Adobe Systems Incorporated

Adobe revolutionizes how the world engages

with ideas and information—anytime,

anywhere and through any medium. For more

information, visit www.adobe.com.

Better by Adobe.™

This document was created and published

exclusively with Adobe Technical

Communication Suite.

Adobe RoboHelp 10 Reviewer’s Guide 61

Adobe RoboHelp 10 Reviewer’s Guide for Windows®

This guide, as well as the software described in it, is furnished under an end user license agreement

accompanying such software and may be used or copied only in accordance with the terms of such license.

Except as permitted by any such license, no part of this guide may be reproduced, stored in a retrieval system,

or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior

written permission of Adobe Systems Incorporated. Please note that the content in this guide is protected

under copyright law even if it is not distributed with software that includes an end user license agreement.

The content of this guide is furnished for informational use only, is subject to change without notice, and

should not be construed as a commitment by Adobe Systems Incorporated. Adobe Systems Incorporated

assumes no responsibility or liability for any errors or inaccuracies that may appear in the informational

content contained in this guide.

Any references to company names in sample templates are for demonstration purposes only and are not

intended to refer to any actual organization.

Adobe, the Adobe logo, Adobe AIR, the Adobe AIR logo, the Adobe PDF logo, Acrobat, Captivate, Connect,

Dreamweaver, Flash, FlashHelp, Flex, FrameMaker, Homesite, Photoshop, RoboHelp, and “Better By Adobe”

are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or

other countries.

Microsoft, MS, Windows, and Windows Vista are trademarks of Microsoft Corporation. Java is a trademark or

registered trademark of Sun Microsystems, Inc. in the United States and other countries. All other trademarks

are the property of their respective owners.

Software included in this program may contain an implementation of the LZW algorithm licensed under U.S.

Patent 4,558,302.

Adobe Systems Incorporated, 345 Park Avenue, San Jose, California 95110, USA.

Notice to U.S. Government End Users. The Software and Documentation are “Commercial Items,” as that term

is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer

Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable.

Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the

Commercial Computer Software and Commercial Computer Software Documentation are being licensed to

U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all

other end users pursuant to the terms and conditions herein. Unpublished-rights reserved under the copyright

laws of the United States. Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704, USA. For

U.S. Government End Users, Adobe agrees to comply with all applicable equal opportunity laws including, if

appropriate, the provisions of Executive Order 11246, as amended, Section 402 of the Vietnam Era Veterans

Readjustment Assistance Act of 1974 (38 USC 4212), and Section 503 of the Rehabilitation Act of 1973, as

amended, and the regulations at 41 CFR Parts 60-1 through 60-60, 60-250, and 60-741. The affirmative action

clause and regulations contained in the preceding sentence shall be incorporated by reference.

Adobe Systems Incorporated, 345 Park Avenue, San Jose, CA 95110-2704 USA, www.adobe.com

Adobe Robo Help 10.0 Reviewer’s Guide Robohelp10 Rg En

Navigation menu

Versions of this User Manual:

Views

Navigation