Blackberry BB10 Help Web Q10 V10.2 Instruction Manual 10.2 En

User Manual: blackberry Q10 - v10.2 - Instruction Manual Free User Guide for BlackBerry Mobile Phone, Manual - page3

Open the PDF directly: View PDF PDF.
Page Count: 292 [warning: Documents this large are best viewed by clicking the View PDF Link!]

BlackBerry Q10 Smartphone
Version: 10.2
User Guide
Published: 2013-10-21
SWD-20131021161103257
Contents
Get started.....................................................................................................................................................6
Getting to know your device............................................................................................................................6
How To demo videos....................................................................................................................................41
Device Switch.............................................................................................................................................. 52
Display........................................................................................................................................................ 61
Search.........................................................................................................................................................64
Phone..........................................................................................................................................................66
Phone..........................................................................................................................................................66
Visual Voice Mail..........................................................................................................................................74
BBM Video.................................................................................................................................................. 76
Ring tones, sounds, and alerts......................................................................................................................78
View and respond to Instant Previews...........................................................................................................79
About Lock Screen Notifications...................................................................................................................80
Troubleshooting: Ring tones, sounds, and alerts...........................................................................................81
Messages.................................................................................................................................................... 82
BlackBerry Hub........................................................................................................................................... 82
Passwords and security..............................................................................................................................107
Security.....................................................................................................................................................107
Work space and BlackBerry Balance..........................................................................................................122
BlackBerry ID............................................................................................................................................ 128
Password Keeper.......................................................................................................................................132
Media........................................................................................................................................................137
Camera..................................................................................................................................................... 137
Pictures.....................................................................................................................................................143
Music........................................................................................................................................................ 148
Videos....................................................................................................................................................... 154
BlackBerry Story Maker............................................................................................................................. 158
Media sharing............................................................................................................................................159
Maps and locations....................................................................................................................................161
Maps.........................................................................................................................................................161
Location services....................................................................................................................................... 165
Compass................................................................................................................................................... 167
Applications and features...........................................................................................................................169
Remember................................................................................................................................................ 169
Calendar....................................................................................................................................................173
Contacts....................................................................................................................................................184
Clock.........................................................................................................................................................193
Calculator..................................................................................................................................................199
Browser.....................................................................................................................................................201
Smart Tags................................................................................................................................................ 208
Voice Control............................................................................................................................................. 212
Games.......................................................................................................................................................217
Organizing apps.........................................................................................................................................220
Documents and files.................................................................................................................................. 222
Documents To Go...................................................................................................................................... 222
File Manager..............................................................................................................................................230
Storage space and media card...................................................................................................................234
Settings and options.................................................................................................................................. 242
Connections.............................................................................................................................................. 242
Software Updates...................................................................................................................................... 261
Language.................................................................................................................................................. 262
Keyboard and typing..................................................................................................................................263
Battery and power..................................................................................................................................... 270
Accessibility.............................................................................................................................................. 278
BlackBerry Link features on your device.....................................................................................................287
Legal notice...............................................................................................................................................290
Get started
Getting to know your device
New in this release
Introducing BlackBerry 10 OS version 10.2
BlackBerry Hub
Priority View: You can change the view in the BlackBerry Hub to show the most important messages and notifications as
specified in a set of prioritization rules (for example, messages from people who are attending an upcoming meeting with
you).
Attachment View: You can filter the view in the BlackBerry Hub to show the message attachments that you receive.
Attachments that are associated with a work space account are not shown when the work space is locked.
With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your
device. You can also reply to your BBM and text messages without leaving your current app.
For more information, see BlackBerry Hub and Ring tones, sounds, and alerts.
Camera
Face detection: The camera detects faces in the viewfinder and identifies them so you can apply focus to a specific person
before taking the picture.
Grid lines: The display includes gridlines in the viewfinder so you can align the objects or people in the picture before taking
it.
You can peek at the last picture that you took to see if you captured what you wanted.
For more information, see Camera.
User Guide Get started
6
BlackBerry Story Maker
Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video continues to save in the
background. You can share a BlackBerry Story Maker video from within the app through an email, a text message, social
networking accounts, and more.
For more information, see BlackBerry Story Maker.
BlackBerry Remember
Search: You can search within the BlackBerry Remember app for specific items.
Assign a time to an item: You can assign a time and date to indicate when an item is due or when you want to return to the
item.
Calendar integration: Items that are assigned a date appear in the Calendar app and the BlackBerry Hub calendar
notifications.
For more information, see Remember.
Calendar
Respond to a calendar reminder: You can send a message from the reminder, to the meeting organizer or all attendees,
that you are running late for the meeting.
Support for web calendars using ICS feeds: Use the account settings to add web calendars to the device by subscribing to
ICS feeds.
Calendar composition screen enhancements: Adding an event to the calendar is easier than ever with a simplified screen
for adding calendar events.
For more information, see Calendar.
NFC and Smart Tags
New NFC tag writing templates have been added, allowing you to quickly create NFC tag data on the go.
For more information, see NFC and Smart Tags.
BlackBerry Browser
You can quickly see your browsing history by touching and holding the back button beside the address bar.
User Guide Get started
7
You can invert the colors in reader mode to display white text on a black background.
For more information, see Browser.
Introducing BlackBerry 10: new apps and features
Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs.
Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to
effortlessly flow between tasks and applications with quick and simple gestures.
BlackBerry Hub
BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email,
text messages, social networking messages, BBM chats, and instant messages. With a single swipe from any screen, you
can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings
and events. You can easily filter the types of messages that appear.
For more information, see BlackBerry Hub.
BlackBerry Keyboard
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device
uses this information to try to predict what word you might type next. When you pause your typing, suggested words are
displayed above the BlackBerry Keyboard. Simply tap the word you would like to use.
You can use individual keys to quickly do tasks such as reply to a message, go to a specific calendar view, or zoom in on a
webpage. You can do many tasks quickly by simply typing from the home screen. For example, you can send an email
message or post a tweet.
For more information, see Keyboard and typing.
BBM Video with Screen Share
Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video
from the Phone or the Contacts app, or switch from a BBM chat to a BBM Video conversation, by simply tapping an icon.
You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you
continue talking.
For more information, see BBM Video.
User Guide Get started
8
Camera and Time Shift mode
Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD videos. You can
open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen.
Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create
the perfect shot.
For more information, see Camera.
BlackBerry Story Maker
BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view
later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply
themes.
For more information, see BlackBerry Story Maker.
BlackBerry Remember
A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and projects. You can
group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into
actions from anywhere on your device.
For more information, see Remember.
Contacts
The Contacts app contains details about the contact, updates and company news from the contact’s social network, and
events that you and the contact have in common. You can quickly filter your contacts by using the account type (for
example, you can choose to view only BBM contacts). You can also create favorites and use photos from social networking
accounts to represent contacts.
For more information, see Contacts.
Calendar
The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter
your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on
a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.
For more information, see Calendar.
User Guide Get started
9
BlackBerry Browser
The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you
want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader
mode to remove distracting clutter.
For more information, see Browser.
Share, stream, or display your media files
With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents,
webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and
more. You can also stream your media to supported DLNA Certified devices such as computers, TVs, or other home
entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.
For more information, see Media sharing.
Picture editing
You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of
enhancements and artistic styles.
For more information, see Pictures
Video editing
You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements
such as brightness and color.
For more information, see Videos.
Search
You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the
home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to
include Internet sources.
For more information, see Search.
User Guide Get started
10
Voice Control
The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions
virtually hands-free. Use the Voice Control app to send messages, make calls, book meetings, search the Internet, post
tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from
the keyboard by tapping and holding the microphone icon.
For more information, see Voice Control.
BlackBerry World
Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app,
then quickly share it to social sites with a couple of gestures from within the app. BlackBerry World features a unified
storefront for apps, games, themes, music, and videos, and parental controls that let you hide content that you don't want
children to access.
NFC and Smart Tags
Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly.
BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages)
between your BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You
can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers,
and more that you can share with others.
For more information, see NFC and Smart Tags.
BlackBerry Balance
Take your device to the office for access to work email, apps, and data without compromising the personal use of your
device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between
your work space and personal space with a simple gesture.
For more information, see About BlackBerry Balance .
What's different about BlackBerry 10?
How do I get back to the home screen?
In many apps, you can tap Back to return to the previous screen.
User Guide Get started
11
To minimize an app and return to the home screen, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the
screen, and by touching and holding items on the screen.
User Guide Get started
12
How do I change my settings and options?
Do any of the following:
To change the settings in an app, swipe down from the top of the screen. Tap .
To see other options in many apps, tap .
To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down
from the top of the screen. Tap Settings.
User Guide Get started
13
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right.
You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
User Guide Get started
14
Where are my ring tones and notification profiles?
BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and
All Alerts Off.
You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping .
You can set custom ring tones for contacts in the Contacts app.
To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and
tap Settings > Notifications.
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new
apps.
Where are my tasks, memos, and voice notes?
If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
and voice notes should be in the new BlackBerry Remember app.
If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
User Guide Get started
15
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal
space, drag your finger down on the middle of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text
message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen , swipe down and
your phone number will appear at the top of the screen. In an email or text message, you can also type mynumber
to display your phone number.
Where is Password Keeper?
The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link
or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you
can restore your Password Keeper passwords from your old device after you download and open the Password
Keeper app.
Where can I find details about my device OS and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
How do I search?
If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap .
What is BlackBerry Link?
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You
can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry device to your desktop computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.
User Guide Get started
16
Home screen, keys, and icons
Your device at a glance
Home screen at a glance
User Guide Get started
17
Application icons
Icon Description
BlackBerry Hub
Access all of the messages and notifications that you receive from your different accounts
from one convenient location.
Contacts
Access the contacts from all of your accounts, as well as their updates and your shared
activities, in a single app.
Browser
View webpages more easily using the reader mode, and share webpages quickly with your
contacts.
Calendar
View all your events in one place, including events you added from your email accounts
and social networking accounts. You can filter events according to your account.
BBM
Chat in real time by using text or video, and share files with up to 30 BBM contacts.
User Guide Get started
18
Icon Description
Text Messages
Send and receive SMS and MMS messages, if provided as part of your wireless service
plan.
BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
Remember
A productivity app for collecting and categorizing the information you want to remember.
Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.
Edit, view, and present Microsoft PowerPoint presentations.
Pictures
View, edit, and share pictures that you take with the Camera app or that are saved on your
device.
Music
Share your music quickly and easily with your contacts. Wirelessly play your music on
home entertainment equipment.
Videos
View, edit, and share videos that you take with the Camera app or that are saved on your
device. Wirelessly play your videos on home entertainment equipment.
Story Maker
Create and share a movie that you make using pictures, videos, and music on your device.
Facebook
View your Facebook notifications, upload photos and videos, and check in to Places.
Twitter
Follow the stories, ideas, and opinions that interest you by sending and receiving short
messages known as tweets.
LinkedIn
Build and connect with your professional network and get access to ideas and
opportunities for your career.
Maps
Search for places, get turn-by-turn directions, and save favorite places.
User Guide Get started
19
Icon Description
Games
Find games to download and play. Add your friends so that you can view their games or
challenge them to a game.
YouTube
Share your videos with friends, family, and the world.
Voice Control
Speak your commands to make a call, send messages, search the Internet, and more.
Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
Calculator
Perform calculations using a standard and scientific calculator, tip calculator, and unit
converter.
Compass
Navigate using the compass, or let the compass connect to satellites to find your location.
File Manager
View, save, and share files that are stored on your device, on a media card, or on devices or
networks that your device is connected to.
Smart Tags
Store and create tags that contain info such as text, phone numbers, and links that you
can share with others on printed materials or by tapping the backs of your devices
together.
Settings
Change the settings for network connections, accounts, display, language, and more.
Adobe Reader
View PDF files on your device and share them with others over email, BBM, and more.
Phone
Place conference calls, check voice mail, or move a call to BBM Video.
Camera
Includes front and rear cameras, and a Time Shift mode to help you capture the perfect
picture.
Setup
User Guide Get started
20
Icon Description
Set up your accounts, personalize your device, and watch tutorials about using BlackBerry
10 OS.
Help
Find out how to do things quickly on your device, read FAQs, and learn tips that can help
increase your productivity.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your
finger up from the bottom of the screen from anywhere on the device.
Icon Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Notification messages from apps and services such as
BlackBerry World
User Guide Get started
21
Setup and activation
Inserting the micro SIM card, battery, and media card
Remove the battery door
To remove the battery door, press and slide down the battery door.
Insert or remove the micro SIM card
CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
not insert a SIM card adapter into your device.
To insert the micro SIM card, slide it into place as shown.
To remove the micro SIM card:
1. Push the micro SIM card partly out by placing your index finger in the opening.
2. Slide the micro SIM card out completely using either your index finger and thumb, or by pressing on the top of the
micro SIM card with your thumb.
User Guide Get started
22
Insert or remove the battery and a media card
Before you start using your BlackBerry device, it is recommended that you charge the battery. The battery in the box that
your device came in isn't fully charged.
A media card is optional. If a media card is included, it might already be inserted.
Do one of the following:
To insert the battery, align the contacts.
To remove the battery, from the end opposite to the battery contacts, lift and pull the battery out.
To insert the media card (microSD card), with the metal contacts facing away from you, slide the card into the slot to
the right of the battery.
User Guide Get started
23
Set up your device
The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make
sure your device is connected to a mobile network or is within range of a Wi-Fi network. After the initial setup, you can open
the Setup app by tapping the Setup icon on the home screen.
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a
BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
You can use the Setup app to:
Add your email, BBM, instant messaging, and social networking accounts
Set up your payment options for purchases you make from the BlackBerry World storefront
Transfer data from a device running BlackBerry 7 or 7.1
Customize and personalize your device settings
Watch tutorials or open the Help app to learn more about BlackBerry 10 OS
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap > Accounts.
3. If you already added an account to your device, tap to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your
device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
User Guide Get started
24
If necessary, change any sync settings.
If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday
Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take
advantage of features like BlackBerry Balance. If you organization hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
Your username
Your enterprise activation password
Server name
1. On the Add Account screen, tap > Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.
Add an email account supported by Microsoft Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
Your username and work network password
Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,
tasks, and notes associated with the account are synced with your BlackBerry device.
1. On the Add Account screen, tap > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
To use your organization's VPN, set the VPN switch to On.
To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.
User Guide Get started
25
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous
BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a
forwarding email address and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
Messaging server type (POP or IMAP)
Incoming and outgoing messaging server address
Incoming and outgoing messaging server port numbers
Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1. On the Add Account screen, tap > IMAP or POP.
2. Enter the account information.
To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the
Sync Interval drop-down list, tap an option.
To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-
down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
Your username and password
The email address associated with the account
User Guide Get started
26
The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap > CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
Before you switch devices
For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit
www.blackberry.com/deviceswitch.
Learn what transfer options are available to you
The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data
from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a
list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.
Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.
Learn how to switch devices using BlackBerry Link.
Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn
how to switch devices using a media card.
Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer
supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch
devices using BlackBerry Protect.
Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn
how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home
screen of your old device, do one of the following:
Click Options > About.
Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so
that you have it when you're ready to add accounts to your new device.
If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you
used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your
BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and
access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
User Guide Get started
27
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and
associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts
to your old device before you back up your device data.
Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,
press the key > SIM Phone Book. Press the key > Copy All To Contacts.
Power and charging
Turn off your device
Press and hold the Power/Lock key on the top of your BlackBerry device.
Put your device in standby mode
When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks.
Wireless connections and clock alarms aren't affected.
Press the Power/Lock key on the top of your device.
To wake up your device, swipe up from the bottom of the device screen.
User Guide Get started
28
Restart or reset your device
If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might
help to solve the problem.
Do one of the following:
To restart your device, press and hold the Power/Lock key on the top of your device. Tap .
To reset your device, press and hold the Power/Lock key for ten seconds.
Charge your device
Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't
fully charged.
Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your
device using a USB cable connected to a computer, but charging might take longer.
CAUTION: Other chargers might not provide adequate power and might damage your device.
Plug the charger into a power outlet and connect the cable to your device using the USB port.
User Guide Get started
29
Tips: Charging your device
Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the
following:
Charge your device for an extended period of time rather than charging in small increments, for example, charging for
less than 15 minutes.
Avoid using your device while it is charging, to help it charge faster.
Charge your device often, even when the battery charge isn't low.
Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.
Avoid leaving your device turned off with a low battery power level for an extended period of time.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.
Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
To unlock the screen, swipe up from the bottom of the screen.
User Guide Get started
30
Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection with only your current
service provider. For example, if you want to use a SIM card from another service provider, you might need to enter an
unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the
screen. Tap Settings > About > SIM Card.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your
service provider.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
To immediately lock your work space, tap .
To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can
set a password so that you can lock your device when it's in open view or not in use.
1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Settings >
Security and Privacy > Device Password. Set the Device Password switch to On. Enter a password.
2. To lock your device, do one of the following:
Press and hold the Power/Lock key on the top of your device. Tap .
To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of
the screen. Tap Settings > Security and Privacy > Device Password > Lock Device After Screen Lock.
User Guide Get started
31
To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When
prompted, enter your device password.
Using the touch screen
Take a moment to check out how to navigate your BlackBerry device using these basic gestures.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view
the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home
screen and your minimized apps. Slide your finger to the left again to see all your apps.
To scroll, slide your finger up and down.
To move between the BlackBerry Hub and the home screen, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
User Guide Get started
32
Select items
Do any of the following:
To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.
To highlight an item without opening it, touch and hold the item.
To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap
additonal items. To clear an item, tap it again.
User Guide Get started
33
Zoom in to or zoom out from the screen
If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can
magnify the screen by zooming in. To see more of the screen, zoom out.
Slide your fingers apart to zoom in, or slide your fingers together to zoom out.
Move items from one place to another
1. On the home screen, touch and hold the item you want to move.
2. When the item starts to pulsate, slide your finger to where you want the item to be.
User Guide Get started
34
Minimize apps and show your Active Frames
When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't
need to do things like save and close documents before you use the browser, or restart your browser session after you
check your email.
Swipe up from the bottom of the screen.
Tip: When you're done using your app, you can close it by tapping in the lower-right corner of the app.
User Guide Get started
35
View the Hub
You can peek at or open the BlackBerry Hub from anywhere on your device
From the bottom of the screen, slide your finger up and to the right.
Show the menus
You can find additional features, options, and help by exploring the menus.
Do any of the following:
To see the additional actions you can perform in an app, tap or .
To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To
see the names of the menu items that appear on the right side of the screen, slide your finger over them.
To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that
particular app. If you are not in an app, you can see the device settings.
User Guide Get started
36
Navigating within an Android app
Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to
be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can
quickly go back to the previous screen.
Do any of the following:
To see the additional actions that you can perform, in an app, swipe down from the top of the screen.
To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally
up and to the left.
User Guide Get started
37
Personalizing your device
Download and buy apps, games, music, and videos
Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same
BlackBerry device, and on up to four additional devices without your having to pay for the items again.
1. In the BlackBerry World storefront, tap an item.
2. In the upper-right corner of the screen, tap the button with the price displayed on it.
3. To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment
method.
4. Tap Purchase.
Tip: To share an app, game, album, song, or video, tap . To share an app with someone using NFC technology, on the
Details screen of the app that you want to share, align the backs of your devices.
Move an app around the home screen
1. On the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the icon to a different location on the home screen and release your finger.
Change your ring tone, sounds, or alerts
In the Notifications settings, you can change the settings for your ring tone, sounds, or alerts, and set the volume level of
the notifications, number of vibrations, and more.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
To change your global notification settings, tap a setting in the Mode drop-down list or change the Sound,
Vibrate, LED, Instant Previews, or Volume settings.
To change the notification settings for a particular app, for example, the Phone app, in the Notifications section,
tap an application, and change the settings. You can also customize the number of vibrations here.
Change your font size
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.
User Guide Get started
38
Set a picture as your wallpaper
1. Open a picture.
2. Tap > > Wallpaper.
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as
your wallpaper.
Set an alarm
1. Tap .
2. Set the Alarm switch to On.
3. Touch and hold the dial outside of the clock face.
4. Slide the dial around the clock face to your desired time.
5. To save the alarm time, tap anywhere on the screen.
Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm
time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm
is set for.
Bookmark a favorite webpage
On a webpage, tap > .
Where do I find customer support?
Get support for your BlackBerry smartphone by clicking one of the links below.
Visit blackberry.com/support for self-help resources such
as manuals and knowledge base articles. Watch videos to
learn how to set up or use features on your device. Find
answers or post your own question on community forums.
Share tips and solutions on social networks and BlackBerry
blogs.
Visit blackberry.com/contact for information about who to
call for warranty information, billing, repairs, or technical
support.
User Guide Get started
39
Testing your device hardware
You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app. The BlackBerry
Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a hardware-related
problem. Download the BlackBerry Virtual Expert app from BlackBerry World now.
Before you use the app, keep the accessories you use with your device on hand, such as headphones, so that you can do a
full assessment.
Depending on your device model, you can check the following components and functions on your device:
Touch screen and LCD
• Keyboard
Volume keys, Mute key, and Power/Lock key
• Camera
Speakers, microphone, and headphone jack
LED and vibration notifications
Bluetooth technology
Tip: For help with a specific issue, contact your service provider.
Test your device using the BlackBerry Virtual Expert
app
1. On the home screen, tap .
2. Do one of the following:
To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.
To perform a specific test, such as a camera issue, tap . Tap the test you want to do.
3. Follow the instructions on the screen.
A BlackBerry Virtual Expert test failed
If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:
If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To
download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or
Mac option.
Note your device software version and PIN number. To find this information, from the home screen, swipe down from
the top of the screen. Tap Settings > About. In the Category drop-down list, tap OS or Hardware.
User Guide Get started
40
Contact your wireless service provider or local repair center about the issue.
Tutorial: Searching the Help app on a BlackBerry 10
device
This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
How To demo videos
Overview
Video: Getting around the BlackBerry interface
Get around the home screen of your new BlackBerry device, open and minimize apps, and lock or unlock your device.
Swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/blackberry-q10-
overview/smartphone-interface/index.html
Video: Using the touch screen
Every feature, every gesture, and every single tiny detail of the BlackBerry device is designed with you in mind. Swipe
through home screen, open or close apps, and get more done with a few simple gestures.
Note: This video is available in English only.
User Guide Get started
41
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/blackberry-q10-
overview/touch-screen-gestures/index.html
Video: BlackBerry Hub
Stay close to what's important, with all of your notifications in one place. Simply swipe to peek into the BlackBerry Hub
from any app, and effortlessly flow in and out of your messages and conversations. See all your accounts and update your
status from the BlackBerry Hub.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/blackberry-q10-
overview/blackberry-hub/index.html
Video: Keyboard and typing basics
The new touch screen keyboard provides an effortless typing experience. It learns your writing style and suggests words to
help you type faster, more accurately, and with the least amount of effort. And if you tend to mistype certain letters, the
keyboard remembers and subtly adjusts to make sure you hit the right key.
Note: This video is available in English only.
User Guide Get started
42
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/keyboard/keyboard-
and-typing/index.html
Video: Searching your BlackBerry device
Search your BlackBerry device and refine the results.
Note: This video is available in English only.
http://demos.blackberry.com//blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/blackberry-q10-
overview/search-smartphone/index.html
Video: Update your BlackBerry device software
Check for software updates on your BlackBerry device to take advantage of new features and functionality.
Note: This video is available in English only.
http://demos.blackberry.com//blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/blackberry-q10-
overview/update-your-smartphone-software/index.html
Video: Finding and protecting a lost device with BlackBerry Protect
You don’t want to worry about whether your information is safe. With built-in features like BlackBerry Protect, a lost or
stolen device doesn’t have to be the end of the world. You can simply lock or wipe your device remotely so that your data
can’t be accessed.
Note: This video is available in English only.
User Guide Get started
43
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/security/blackberry-
protect/index.html
Video: Personalize your device
Personalize your BlackBerry device by choosing a wallpaper, adjusting the display font and screen brightness, and setting
customized ring tones and alerts.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/personalization/
personalize-smartphone/index.html
Setup
Video: Set up your BlackBerry device
Just opened up your brand new BlackBerry device? Find out how to get started - learn the basics and set it up.
Note: This video is available in English only.
User Guide Get started
44
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/first-time-setup/getting-
started/index.html
Video: Insert the micro SIM card, battery, and media card
Get started with your new BlackBerry device by inserting the micro SIM card and media card, and learn how to remove the
battery.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/first-time-setup/insert-
sim-battery/index.html
Video: Transferring data to your new device
Switch from an previous device to your new BlackBerry device and get all your information transferred over.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/first-time-setup/device-
switch/index.html
Video: Setting up accounts
Add your email and social accounts to your BlackBerry device and find out how to sync them.
Note: This video is available in English only.
User Guide Get started
45
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/first-time-setup/
account-setup/index.html
Connections
Video: Bluetooth and Wi-Fi connections
Connect your new BlackBerry device to a Wi-Fi network and enable your Bluetooth connections.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/connections/bluetooth-
wifi/index.html
Video: Near Field Communication (NFC)
Tap your device against another NFC-enabled BlackBerry device to add a BBM contact, swap a photo, discover apps, or
even connect to a headset. Just choose what you want to share, then bring your devices together and BlackBerry Tag will
do the rest.
Note: This video is available in English only.
User Guide Get started
46
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/connections/nfc/
index.html
Video: Connect to your computer with BlackBerry Link
Download BlackBerry Link on your computer to access, sync, and organize content between your BlackBerry device and
your computer. Music, photos, videos, and files can all be synced and shared between your devices, your PC, or your Mac.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/blackberry-link/connect-to-computer/blackberry-link/
index.html
Video: Making calls
Make calls on your BlackBerry device.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/your-blackberry-q10-smartphone/phone/making-calls/
index.html
Apps
Video: Browser basics
Customize the BlackBerry Browser on your device with privacy and security settings and bookmarks.
Note: This video is available in English only.
User Guide Get started
47
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/browser/browse-the-web/browser-basics/index.html
Video: Calendar basics
Spend less time managing schedules and tasks – BlackBerry Calendar makes managing your busy schedule simple. When
you create a new appointment, BlackBerry Calendar suggests attendees based on your existing events and the attendees
you invited last time. It will even show your friends’ recent messages and social updates.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/apps/calendar/using-calendar/index.html
Video: Organizing tasks and notes with BlackBerry Remember
Group relevant photos, lists, messages, and web links into one place with BlackBerry Remember – then sync tasks with
your Microsoft Outlook calendar. Plus, with Documents To Go and Adobe Reader built in, you can update spreadsheets,
documents, and presentations on the move.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/apps/productivity/blackberry-remember/index.html
User Guide Get started
48
Video: Documents To Go - Getting started
The Documents To Go app is designed to be a true mobile productivity suite. Stay productive with your BlackBerry device
without having to carry a laptop. Update inventory charts in a spreadsheet, make last minute edits to a press release, give
stunning presentations, or get feedback from a colleague over BBM Video, all without the need for a laptop. (Compatible
BlackBerry devices, Wi-Fi network, 4G or HSPA+ connection are required.)
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/apps/productivity/docs-to-go-getting-started/index.html
Video: BlackBerry Maps
Use BlackBerry Maps on your BlackBerry device to find your location, see traffic before heading out, and navigate your
way.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/apps/maps/blackberry-maps/index.html
Video: Voice Control basics
Send a BBM message, schedule a meeting, update Facebook or Twitter, or search your phone – using only your voice.
Anywhere you can type, you can speak. Dictate a document, compose an email, or search your phone for a file or message
you’re looking for. (Requires compatible BlackBerry device. Not available in all languages.)
Note: This video is available in English only.
User Guide Get started
49
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/apps/search/voice-control/index.html
Video: Get started with BBM
Use BBM on your BlackBerry device -- modify your display information, begin a chat, use BBM groups and BBM Video.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/bbm/blackberry-messenger/getting-started-with-bbm/
index.html
Video: BBM Video chat with Screen Share
Switch your BBM chat to a BBM Video conversation and talk face-to-face with those that matter to you most. Use the new
Screen Share feature to show photos, your browser, or review a business document together. You can even share the view
from your camera.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/bbm/blackberry-messenger/bbm-video-screen-share/
index.html
User Guide Get started
50
Media
Video: Taking pictures
Learn how to switch between the front and rear cameras on your BlackBerry device, use the camera menu options, and
take pictures even when the device screen is locked.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/media/camera/taking-pictures/index.html
Video: Taking pictures using the Time Shift mode
Pinpoint and adjust elements of your picture to get the photo you want. Time Shift mode captures milliseconds before and
after your photo--so you can scroll back on the dial to open one friend's eyes and then scroll forward to catch your other
friend smiling. Share the photo when you're done with a few simple gestures.
Note: This video is available in English only.
http://demos.blackberry.com/blackberry-q10/na/us/gen/how-to/media/camera/time-shift-mode/index.html
Video: Edit a picture
Use advanced features to edit your pictures and save the revised versions on your BlackBerry device.
Note: This video is available in English only.
User Guide Get started
51
http://demos.blackberry.com//blackberry-q10/na/us/gen/how-to/media/pictures/picture-editor/index.html
Video: Creating stories with BlackBerry Story Maker
Once you've captured the perfect photos, use BlackBerry Story Maker to weave those moments together to create a movie
in just a couple of swipes, then share with the world.
Note: This video is available in English only.
http://demos.blackberry.com//blackberry-q10/na/us/gen/how-to/media/movie-creation/blackberry-story-maker/index.html
Device Switch
Before you switch devices
For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit
www.blackberry.com/deviceswitch.
Learn what transfer options are available to you
The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data
from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a
list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.
Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.
Learn how to switch devices using BlackBerry Link.
Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn
how to switch devices using a media card.
User Guide Get started
52
Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer
supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch
devices using BlackBerry Protect.
Switching from an iPhone or Android device? You can download the device switch app from BlackBerry World. Learn
how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home
screen of your old device, do one of the following:
Click Options > About.
Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so
that you have it when you're ready to add accounts to your new device.
If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you
used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your
BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and
access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version of BBM and
associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed
applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider.
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts
to your old device before you back up your device data.
Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,
press the key > SIM Phone Book. Press the key > Copy All To Contacts.
User Guide Get started
53
Backing up and switching devices
Transfer data to a new device using a computer and BlackBerry Link
If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to
transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to
your new BlackBerry 10 device. This feature is designed to move personal data but not work data.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device using a USB cable.
6. Complete the instructions on the screen.
Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email
accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device,
visit the BlackBerry World storefront.
Transfer data from a BlackBerry 7 device using a media card
This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what version of software
you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device
Versions.
When you switch to a new BlackBerry device using the Device Switch feature in the Setup application, you can move alarm
settings, BBM contacts, browser bookmarks, text messages, phone history, and wireless connection profiles between
BlackBerry devices. This feature is designed to move personal data but not work data.
1. On your BlackBerry 7 device, click Setup > Device Switch.
2. Click Using a Media Card > Save Data.
3. Complete the instructions on the screen.
4. When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your
BlackBerry 10 device.
5. On your BlackBerry 10 device, on the home screen, tap > .
6. Complete the instructions on the screen.
Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email
accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device,
visit the BlackBerry World storefront.
User Guide Get started
54
Transfer data to a new device using BlackBerry Protect
To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device. Your previous device
must be running BlackBerry 7.1 or earlier.
You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device.
1. On your previous device or using the BlackBerry Protect website, back up your data.
2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect.
3. If necessary, set the BlackBerry Protect switch to On. Complete the setup process.
4. Tap Restore. Select your previous device as the device that you want to restore data from.
5. Tap Restore.
Transfer data from an iPhone or Android device
You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device.
You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android
device to your new BlackBerry device. For more information about the device switch app, visit www.blackberry.com/
deviceswitchapp.
1. On your BlackBerry 10 device, visit www.blackberry.com/deviceswitchapp and download the device switch app.
2. Open the device switch app.
3. Complete the instructions on the screen.
Tutorial: Switching to a BlackBerry 10 device using a media card
This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7 device to a
BlackBerry 10 device using a media card.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
After you switch devices
For information about returning your previous device to BlackBerry for recycling and safe disposal, visit
www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas.
User Guide Get started
55
Restoring BBM
The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the
following:
If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or
on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM
6.2 or earlier, to a new device.
If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the
same BlackBerry ID to restore your BBM data over the wireless network.
Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry
ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your
device is lost, stolen, or corrupted.
Transfer passwords to Password Keeper
You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To
transfer the passwords, you must have backed up the password data as part of the backup file during the device switch
process, or created a backup of your current passwords on your BlackBerry 10 device. If you saved the password data to a
media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media
card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.
1. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.
2. On the home screen, tap Password Keeper.
3. Enter your Password Keeper password.
4. Swipe down from the top of the screen.
5. Tap Settings > Import Passwords.
6. Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device
to the Password Keeper app.
Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are
imported. Credit card credentials are not imported.
After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in
the backup file.
Tips after switching devices
After you have finished switching BlackBerry devices, consider doing the following:
If you have a media card, move it from your old device to your new device.
To receive all of your messages and updates, add email and social networking accounts to your new device.
User Guide Get started
56
Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and
then enter the password incorrectly ten times.
Download apps from the BlackBerry World storefront.
Explore the Help app on your device and discover tips and tricks.
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap > Accounts.
3. If you already added an account to your device, tap to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your
device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
If necessary, change any sync settings.
If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday
Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
User Guide Get started
57
Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take
advantage of features like BlackBerry Balance. If you organization hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
Your username
Your enterprise activation password
Server name
1. On the Add Account screen, tap > Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.
Add an email account supported by Microsoft Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
Your username and work network password
Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,
tasks, and notes associated with the account are synced with your BlackBerry device.
1. On the Add Account screen, tap > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
To use your organization's VPN, set the VPN switch to On.
To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.
User Guide Get started
58
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous
BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a
forwarding email address and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
Messaging server type (POP or IMAP)
Incoming and outgoing messaging server address
Incoming and outgoing messaging server port numbers
Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1. On the Add Account screen, tap > IMAP or POP.
2. Enter the account information.
To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the
Sync Interval drop-down list, tap an option.
To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-
down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
User Guide Get started
59
Your username and password
The email address associated with the account
The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap > CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry 10 device
The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service
provider.
How do I reset my lost or forgotten BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
Some of the data from my previous device isn't on my new device
The type of device you transferred data from and the version of device software on your previous device determines what
data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/
deviceswitch.
Try any of the following:
User Guide Get started
60
Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in
the BlackBerry Hub on the device.
Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a
BlackBerry Enterprise Server, contact your administrator for the information required to activate the account.
Look for memos and tasks in the BlackBerry Remember app.
Transfer apps by downloading them from the BlackBerry World storefront.
I can't transfer items using my media card
Try any of the following:
Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your
desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the
media card and then try transferring the items again.
Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link, on your computer,
visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
Display
Change your backlighting
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Display.
3. To adjust the brightness, move the slider back and forth.
Change your font size
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.
Set a picture as your wallpaper
1. Open a picture.
2. Tap > > Wallpaper.
User Guide Get started
61
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as
your wallpaper.
Change your display language
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input.
3. In the Language drop-down list, tap the language that you want to use.
Change your device's regional settings
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Language and Input.
3. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency,
and number format.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.
Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
To unlock the screen, swipe up from the bottom of the screen.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can
set a password so that you can lock your device when it's in open view or not in use.
1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Settings >
Security and Privacy > Device Password. Set the Device Password switch to On. Enter a password.
2. To lock your device, do one of the following:
Press and hold the Power/Lock key on the top of your device. Tap .
User Guide Get started
62
To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of
the screen. Tap Settings > Security and Privacy > Device Password > Lock Device After Screen Lock.
To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When
prompted, enter your device password.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
To immediately lock your work space, tap .
To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Turn on rotation lock
1. On the home screen, swipe down from the top of the screen.
2. Tap .
Connect your device to an HDMI display
1. Using an HDMI cable, connect your BlackBerry device to an HDMI display.
2. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if
you need to change the resolution, on the home screen, swipe down from the top of the screen. Tap Settings >
Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.
User Guide Get started
63
Take a screen shot of your device
To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.
Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in
your work space.
Search
Search your device
When you search your BlackBerry device from the home screen, your results are categorized by file type and application
type. If you search from within an application, your results are limited to items within the application.
1. Enter your search terms.
2. To see all of the results for a particular category, in the lower-right corner of the category, tap .
Tip: If you search from within an application, you need to tap before you enter your search terms.
Filter your search results
If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether
you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms.
User Guide Get started
64
1. In the Search application, tap the icon that appears beside the text entry field.
2. Tap the category that you want search results for.
Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and
using the search filter for the Email category, try searching from the BlackBerry Hub and selecting the From category.
Change your search settings
You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and
which search engines to use to extend your searches to the Internet. You can also clear your search history from this
screen.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Search.
3. Tap the settings you want to change.
4. Change your search settings.
Do more with your search results
There are a variety of actions you can perform with items in your search results right in the search results screen. The
actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply,
forward, flag, and so on without opening the email.
1. Touch and hold a search result.
2. Tap an action.
Tip: The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your
finger over them.
User Guide Get started
65
Phone
Phone
Phone at a glance
Making and receiving calls
Make a call
1. In the Phone app, tap .
2. Dial a number.
3. Tap Call.
Tip: To make a call on the home screen, type a contact name or phone number. Tap Call <name> or Call <number>.
User Guide Phone
66
Call a recent number or speed dial contact
1. In the Phone app, tap .
2. Tap a name, number, or swipe down from the top of the screen and tap a speed dial contact.
Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap
.
Call someone from your contact list
1. In the Phone app, tap .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home
or Call Mobile.
Answer or dismiss a call
When you receive a call, the name or phone number of the caller appears in the middle of your screen.
To answer a call, touch and hold the name or phone number and drag it to the bottom of the screen.
To ignore a call, touch and hold the name or phone number and drag it to the top of the screen.
Use Reply Now to send a message to a caller
If you've turned on the Reply Now feature, you can send a caller a brief message after you've dismissed an incoming call.
You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a mobile number listed in
your contact list. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller
is not a BBM contact, the Reply Now message is sent as a text message.
After dismissing a call, do any of the following:
To send one of the default Reply Now messages, tap a message.
To compose a new message, tap Custom Message. Type a message and tap Send.
Put a call on hold
While on a call, press and hold until Call Held appears on the screen.
Take notes during a call
While on a call, you can take notes that are saved as entries in BlackBerry Remember.
User Guide Phone
67
Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
1. While on a call, tap .
2. Type your notes and include information such as a title, due date, and tags.
3. Tap Save.
Start a conference call
1. While on a call, make or answer another call.
2. To merge the calls, tap .
Answer a second call while already on a call
1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:
To put the first call on hold and answer the second call, tap Answer.
To end the first call and answer the second call, touch and hold Answer. Tap Drop.
2. To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1and 2.
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1. While on a call, tap Add Call.
2. Do any of the following:
Tap a phone number, name, or speed dial contact.
Tap . Tap a contact.
Tap . Dial a number.
3. To merge both calls and start a conference call, tap .
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1. While in a conference call, to view the conference call participants, tap .
2. Do one of the following:
User Guide Phone
68
To remove a person from the conference call and hang up, tap .
To remove a person from the conference call and keep them in a separate call, tap .
Answering calls automatically
You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you
remove your device from a case or holster.
Automatically answer or end a call using a case or holster
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Holster.
3. Do any of the following:
Set the Answer a Call by Removing Device From Holster switch to On.
Set the End Call by Putting Device Back in Holster switch to On.
Automatically answer a call when a headset is connected
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Bluetooth.
3. Set the Automatically Answer a Call When Connected to a Headset switch to On.
When you turn on this feature and you have a headset connected to your BlackBerry device, your calls will automatically be
answered after 5 seconds.
Move a call from your headset to your device
When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset.
You can manually move the call back to the device.
To manually move the call back to your device, while on a call, tap > Handset.
To move a call back to the headset, tap . Tap the name of your headset.
User Guide Phone
69
Move a call to BBM Video
See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the person you're talking to
must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you
will be asked to add the person to BBM before you start your BBM Video chat.
While on a call, tap .
Add a contact or number to your speed dial list
You can add a total of twelve contacts or numbers to the speed dial list at the top of the Calls screen. You can also use the
keyboard speed dial feature to dial a number by pressing and holding a single key on your keyboard. By default, your voice
mail access number is included in your speed dial list.
1. In the Phone app, tap or .
2. Touch and hold a contact or phone number.
3. Tap .
Add a contact to your keyboard speed dial list
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Keypress Speed Dial.
3. Press the key on your keyboard that you want to associate with the contact.
4. Tap the contact that you want to associate with the key on your keyboard.
To call a contact from your keyboard speed dial list, in the Phone app, tap . Press and hold the key that you associated
with the contact.
Delete a contact or number from your speed dial list
1. In the Phone app, tap .
2. In your speed dial list, touch and hold a contact or number.
3. Tap .
Delete a contact from your keyboard speed dial list
1. In the Phone app, swipe down from the top of the screen.
User Guide Phone
70
2. Tap > Keypress Speed Dial.
3. Touch and hold a contact or number.
4. Tap .
Set up your voice mail
Depending on your wireless service provider, this feature might not be supported.
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might
have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Voice Mail.
3. Type your voice mail access number and password.
Once you have set up your voice mail, you can check your voice mail from the calls screen.
Call waiting, call forwarding, and call blocking
Turn on or turn off call waiting
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Waiting.
3. Tap the Call Waiting switch.
Set up call forwarding
Depending on your wireless service provider, this feature might not be available.
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might
have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Forwarding.
3. Set any of the switches to On.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
User Guide Phone
71
Block calls
When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming.
Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless
service provider, this feature might not be supported.
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might
have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Blocking.
3. Set any of the switches to On.
The first time that you turn on call blocking, you will be prompted to create a password to lock your call blocking settings.
To change your call blocking password, complete steps 1 and 2, and tap .
Phone options
Show or hide your number on outgoing calls
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Show my Number.
3. Set the Allow My Number to Appear switch to On.
Adjust the bass and treble of your calls
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Audio.
Set up smart dialing
You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers
that you call, so that you don't have to dial the country code or area code when you make a call within your own country.
Smart dialing also makes calling an organization or company easier, too. When you set an extension access number for a
company, you only need to add an extension number in the Contacts app for a contact at that company, and the
company's phone number and extension will be dialed automatically when you call that contact.
User Guide Phone
72
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Smart Dialing.
To change the default country code or area code, tap Country Code or Area Code.
To set a company's extension access number, tap Set your Extension Access Number.
Tap any of the drop-down lists to change other smart dialing options.
Turn on Priority Calling
If you have multiple phone lines, or if your work phone is associated with your BlackBerry device using the BlackBerry MVS
Client, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can
assign a phone line or app to use when you make calls.
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Priority Calling.
3. Set the Use Priority Calling switch to On.
To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down list. To use a specific
phone line, tap a phone line. To automatically use your mobile line when you're connected to a mobile network, tap Use
the Priority Line.
Turn on the Reply Now feature
You'll never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now
feature, you can send a brief message to a caller when you ignore or decline an incoming phone call.
You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a mobile number listed in
your contact list.
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Priority Calling.
3. Set the Reply Now switch to On.
Once you've turned on the Reply Now feature, you can also edit the default Reply Now messages.
Set up your fixed dialing numbers
When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers
that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you
can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your
micro SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
User Guide Phone
73
2. Tap > Fixed Dialing Numbers.
3. Set the Fixed Dialing Numbers switch to On.
4. Enter the SIM security code provided to you by your service provider.
5. Tap OK.
6. Tap Add Number.
7. Type a name and phone number.
View your call summary
If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call
Summary screen.
1. In the Phone app, swipe down from the top of the screen.
2. Tap > Call Summary.
To reset the call times on your Call Summary screen, tap .
Visual Voice Mail
Checking your voice mail from your BlackBerry device
You can view a list of your voice mail messages, play your voice mail messages, and change a variety of voice mail settings
and options from your BlackBerry device, without having to call into your voice mail service. Your voice mail messages can
be automatically downloaded to your device and you can pause, fast-forward, or rewind the voice mail message as you
listen to it. You can also forward a voice mail message, send a reply to the person who left you a voice mail message, or
delete a voice mail message from within the Phone app or the BlackBerry Hub.
Your service provider's voice mail system might automatically delete messages after a certain period of time. If you don't
want a message to get automatically deleted, you can save it to your device.
Depending on your country or region, this service might not be available. You need to subscribe to this service in order to
access the features. Contact your service provider to subscribe.
Listen to a voice mail message
1. In the BlackBerry Hub or the Phone app, tap a voice mail message.
2. Tap .
User Guide Phone
74
Forward a voice mail message
1. In the BlackBerry Hub or Phone app, touch and hold a voice mail message.
2. Tap .
Save a voice mail message
Your service provider's voice mail system might automatically delete messages after a certain period of time. If you don't
want a message to get automatically deleted, you can save it to your device.
1. In the BlackBerry Hub, or the Phone app, touch and hold a voice mail message.
2. Tap Save.
Change your voice mail greeting
Your voice mail greeting is the outgoing message that a caller hears before leaving a voice mail message. Depending on
your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap .
2. Tap > Change Voice Mail Greeting.
3. In the Greeting drop-down list, do one of the following:
To play your phone number as your voice mail greeting, tap Phone Number.
To play your name as your voice mail greeting, tap Name.
To record a custom voice mail greeting, tap Personal Message.
Change your voice mail password
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap > .
2. Tap Change Password.
Prevent voice mail messages from downloading while you are roaming
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap > .
2. Clear the International Roaming check box.
User Guide Phone
75
Deactivate voice mail on your device
If you deactivate voice mail on your BlackBerry device, you must contact your wireless service provider to reactivate it.
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap .
3. Tap > Deactivate.
BBM Video
BBM Video at a glance
Start a BBM Video chat
You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try
to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you will be asked to add
the person to BBM before you start your BBM Video chat.
In a BBM chat, the Phone app, or the Contacts app, tap .
User Guide Phone
76
Accept or decline a BBM Video chat or BBM Voice chat
Tip: Be sure to check if your contact has invited you to a BBM Video chat or a BBM Voice chat before you accept the
invitation.
When you receive a BBM Video chat or BBM Voice chat invitation, the name of the contact appears in the middle of your
screen.
To accept a chat, touch and hold the name and drag it to the bottom of the screen.
To ignore a chat, touch and hold the name and drag it to the top of the screen.
About BlackBerry Natural Sound
The BlackBerry Natural Sound icon, , appears on the screen during a BBM Video chat or BBM Voice chat when the
right network conditions are present.
BlackBerry Natural Sound technology is designed so that you can share experiences as if you were there. For example, you
can hear nuances and variations in the other person's tone, pick up ambient sounds like music playing in the background,
and experience stereo sound.
Switch cameras or share your screen
By default, your front-facing camera is used during BBM Video chats. While sharing your screen, you can play media files,
such as videos and music, on your device and continue your conversation at the same time.
In a BBM Video chat, do any of the following:
To switch to your rear-facing camera, tap .
To share your screen, tap .
Mute your microphone in a BBM Video chat
In a BBM Video chat, tap .
Move your video thumbnail around the screen
1. Touch your video thumbnail.
2. Drag the thumbnail to a different corner of the screen.
User Guide Phone
77
Move your BBM Video chat to an external display
Connect your device to an external display using Miracast technology. If necessary, connect your device to the external
screen by using an HDMI cable.
You can move your BBM Video chat to an external display, such as a TV, for a larger picture.
1. During a video chat, tap .
2. Select an option.
BBM Video options
Stop using BBM Video over a mobile network
When you prevent BBM Video from connecting over the mobile network, you can still use BBM Video over a Wi-Fi network.
1. In BBM, swipe down from the top of the screen.
2. Tap .
3. Set the Allow BBM Calls Over Mobile Networks switch to Off.
Ring tones, sounds, and alerts
Change your ring tone, sounds, or alerts
In the Notifications settings, you can change the settings for your ring tone, sounds, or alerts, and set the volume level of
the notifications, number of vibrations, and more.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
To change your global notification settings, tap a setting in the Mode drop-down list or change the Sound,
Vibrate, LED, Instant Previews, or Volume settings.
To change the notification settings for a particular app, for example, the Phone app, in the Notifications section,
tap an application, and change the settings. You can also customize the number of vibrations here.
User Guide Phone
78
Turn off all ring tones and sounds except for calls
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. Select the Phone Calls Only mode.
Tip: To turn on the ring tone for calls while your device is in Bedside mode, open the Clock application, swipe down from
the top of the screen, and tap Clock Settings. Set the Phone Calls in Bedside Mode switch to On.
Set a custom ring tone for a contact
1. In the Contacts app, tap a contact.
2. Tap .
3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications.
In the Phone Ring Tone drop-down list, tap a ring tone.
To use music as the ring tone, in the Phone Ring Tone drop-down list, tap Browse Music. On the Select Music
screen, tap the music that you want to use.
4. Tap Back.
5. Tap Save.
Turn off all ring tones and sounds
1. On the home screen, swipe down from the top of the screen.
2. Tap .
View and respond to Instant Previews
You can use the Instant Previews feature to view previews of incoming email messages, BBM messages, text messages,
and more from any application on your BlackBerry device.
When a preview appears on your screen, do one of the following:
To view your message in the BlackBerry Hub, tap the preview.
To dismiss the preview, tap .
To ignore the preview, wait a few seconds until it disappears.
User Guide Phone
79
To reply to a BBM message or text message without leaving the app that you're currently in, tap .
Turn off Instant Previews
By default, the Instant Previews feature is turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Notifications.
3. Set the Instant Previews switch to Off.
Tip: For some apps, you can change your notification settings to only display the priority messages in an app as Instant
Previews. On the Notifications settings screen, tap an application. In the Instant Previews drop-down list, tap Priority Only.
Respond directly to Instant Previews
You can use the Instant Previews feature to reply to your BBM and text messages without leaving the app that you're
currently in.
While you're responding to a preview, incoming messages outside of the current conversation aren't displayed as Instant
Previews notifications. Instead, incoming messages are displayed according to your notification settings.
1. To respond to Instant Previews, do one of the following:
Tap the icon.
Press any key on the keyboard.
To show the keyboard on a BlackBerry
2. Type your message.
3. Tap Send or press .
About Lock Screen Notifications
You can use the Lock Screen Notifications feature to view the first few lines of your most recent email messages, BBM
messages, text messages, and more on your BlackBerry device without having to unlock it.
Turn off Lock Screen Notifications
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Display.
3. Set the Lock Screen Notifications switch to Off.
User Guide Phone
80
View Lock Screen Notifications
1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the screen.
2. To view the Lock Screen Notifications, tap the notification icon.
Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon.
Troubleshooting: Ring tones, sounds, and
alerts
My device doesn't ring or vibrate when I receive a call
or message
Try the following actions:
On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to
Silent and that the Vibration setting isn't set to Off.
My device doesn't display Instant Previews
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space won't be displayed as Instant Previews.
My device doesn't display Lock Screen Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work
space won't be displayed as Lock Screen Notifications when your work space is locked.
User Guide Phone
81
Messages
BlackBerry Hub
Staying connected with the BlackBerry Hub
The BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one
convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the
same place, see and respond to notifications from your social networking accounts, glance at your upcoming events, and
more.
Email
You can add practically any existing email account to your device—both work and web-based email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the
BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and
send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, keep
on top of your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations
to connect with business contacts, send messages to your connections, and update your LinkedIn status.
BBM and instant messaging
After you add instant messaging apps to your device, you can access your chats through the BlackBerry Hub.
Calls and voice mail
The BlackBerry Hub also shows you the calls that you made and received, including any missed calls and voice mail
messages.
Upcoming events
Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook
account—friends' birthdays.
Notifications
The BlackBerry Hub also collects your notifications about new PIN messages, time zone changes, software
updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in
the BlackBerry Hub. Tapping on these notifications launches the SIM Toolkit app.
User Guide Messages
82
The BlackBerry Hub at a glance
Shortcuts: BlackBerry Hub
In the list of messages
Compose a message Press C
Search the BlackBerry Hub Press S
Go to the next unread message in the list Press U
Move to the top of your list of messages and notifications Press T
Move to the bottom of your list of messages and notifications Press B
In a message
Reply to a message Press R
User Guide Messages
83
Reply all to a message Press L
Forward a message Press F
File a message Press W
Flag a message Press I
Setting up and managing accounts
Tutorial: Setting up an email account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up a Facebook account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up a Twitter account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up a LinkedIn account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on a BlackBerry 10
device.
User Guide Messages
84
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up an Evernote account on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap > Accounts.
3. If you already added an account to your device, tap to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your
device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
If necessary, change any sync settings.
User Guide Messages
85
If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday
Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take
advantage of features like BlackBerry Balance. If you organization hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
Your username
Your enterprise activation password
Server name
1. On the Add Account screen, tap > Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.
Add an email account supported by Microsoft Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
Your username and work network password
Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,
tasks, and notes associated with the account are synced with your BlackBerry device.
1. On the Add Account screen, tap > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
To use your organization's VPN, set the VPN switch to On.
To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.
User Guide Messages
86
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous
BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a
forwarding email address and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
Messaging server type (POP or IMAP)
Incoming and outgoing messaging server address
Incoming and outgoing messaging server port numbers
Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1. On the Add Account screen, tap > IMAP or POP.
2. Enter the account information.
To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the
Sync Interval drop-down list, tap an option.
To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-
down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
Your username and password
The email address associated with the account
User Guide Messages
87
The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap > CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
Change account settings
You might want to change the settings for an account if you changed the password for the account, if you want to change
the display name for the account, or if you want to use different synchronization settings.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap an account.
4. Make your changes.
5. Tap Save.
Remove an account from your device
To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account,
you can remove the account from your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap an account.
4. Tap .
Troubleshooting: Setting up accounts
I can't add an email account
Try the following:
Make sure that your email address and password have been typed correctly.
Make sure that your device is connected to a mobile or Wi-Fi network.
Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap
Settings > Accounts > > . Tap the type of account that you want to add. You might need to get additional
information about your account from your administrator or email service provider.
User Guide Messages
88
If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure you have an activation
password from your administrator.
If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or
email service provider to find out if you need to change any settings for the account.
I can't add a second social networking account
You can add only one Facebook account, one Twitter account, and one LinkedIn account to your BlackBerry device.
BlackBerry Hub message list icons
Icon Description
Unread email
Read email
Meeting or event invitation
New Facebook notification
Email with attachment
Draft message
Email messages grouped by subject in a conversation thread
Unread text message (SMS)
Read text message
Text message with attachment (MMS)
Draft text message
New system notification
Message hasn't been sent yet
Message is being sent
Message has been sent
Message could not be sent
User Guide Messages
89
Viewing and searching messages
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right.
You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
Navigate your list of messages and notifications
In the BlackBerry Hub, touch and hold a date bar.
To go to messages and notifications for the next day, tap .
To go to messages and notifications for the previous day, tap .
To go to the top of your list of messages and notifications, tap .
To go to the bottom of your list of messages and notifications, tap .
User Guide Messages
90
View messages by account or message type
All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see messages only from
a particular account (for example, your personal email account) or by a type (for example, your text messages), you can
filter them.
1. In the BlackBerry Hub, tap .
2. Tap the type of messages that you want to see.
To see all of your messages again, tap > Hub.
View filed email
1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Tap a folder.
Search for a message
1. In the BlackBerry Hub, tap .
2. Type a search term.
To filter your search results by sender, date, subject, and more, tap .
View unread or flagged messages or messages with attachments
1. In the BlackBerry Hub, tap .
2. Leave the Search field empty and tap .
3. Tap Unread, Flagged, or Attachments.
4. Tap again.
To see all of your messages again, tap Cancel at the top of the screen.
Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder (for work accounts)
or the Unfiled folder (for personal accounts).
Viewing important messages with the BlackBerry Priority Hub
With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the
BlackBerry Hub.
User Guide Messages
91
To identify priority messages, your BlackBerry device looks at whether a message is flagged as important, whether the
sender is a frequent contact, and other criteria.
You can help your device learn which messages are important to you by changing the priority of a message. For example, if
a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.
View only your priority messages
1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Set the View Only Priority Messages switch to On.
Tip: You can also view only your priority messages by tapping > Priority Hub.
Add a message to or remove a message from the BlackBerry Priority Hub
Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which
messages to highlight as priority in the future.
1. In the BlackBerry Hub, touch and hold a message.
To add a message to the BlackBerry Priority Hub, tap .
To remove a message from the BlackBerry Priority Hub, tap .
2. In the dialog box, choose a reason why the message is or isn't important.
3. Tap OK.
Change the types of messages that are marked as priority
By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then
those messages are included in the BlackBerry Priority Hub. You can turn off each of these settings.
1. In the BlackBerry Hub, tap > > Priority Hub.
2. Set the Sender has the Same Last Name as Me or Message Sent with High Importance switch to Off.
Turn off the BlackBerry Priority Hub
1. In the BlackBerry Hub, tap > > Priority Hub.
2. Set the Priority Hub switch to Off.
View attachments sent to you
You can quickly find the files sent to you and avoid searching through your messages.
In the BlackBerry Hub, do one of the following:
To see all of the files that you received as attachments, tap .
User Guide Messages
92
To see all attachments from a conversation, tap a conversation. Tap .
Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap the in the bottom left corner.
Tap an account. Tap .
Sort attachments
You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.
1. In the BlackBerry Hub, tap .
2. Tap > .
3. In the Sort drop-down list, tap a sort option.
Share or save your attachments
1. In the BlackBerry Hub, tap .
2. Touch and hold an attachment.
To share the attachment, tap .
To save the attachment, tap .
Tip: To share or save multiple attachments, tap > . Select some attachments. Tap or .
Send email and messages from the BlackBerry Hub
From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn
messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts
that you added to your BlackBerry device.
1. In the BlackBerry Hub, tap .
2. Tap a message type.
3. Add or choose a recipient for your message:
For email, type a contact name or an email address in the To field. You can tap suggested contacts that appear
below the To field to quickly add them to the message.
For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.
For text messages, type a contact name or a phone number.
For BBM and other chat messages, select a contact from the list.
4. Type your message.
5. Tap Send or the Enter key.
User Guide Messages
93
Reply to or forward an email
In an email, do one of the following:
To reply to the email, tap .
To reply to all recipients of the email, tap .
To forward the email, tap .
Attach a file to an email or text message
If your wireless service plan supports MMS messages, you can add an attachment to a text message.
1. While composing an email or text message, tap .
2. Browse to the file.
3. Tap the file.
Add a BCC recipient to an email
1. While composing a message, tap > .
2. Type a contact name or email address.
Change text formatting in an email
Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.
1. While composing a message, tap .
2. Use the formatting toolbar to apply formatting to your text.
Accept spelling suggestions
If spell check is turned on, spelling mistakes are underlined in red as you type.
Tap the underlined word.
To accept a spelling suggestion, tap the suggested word.
To add the word to your personal dictionary, tap Add to Dictionary.
User Guide Messages
94
Forward a text message
1. In the BlackBerry Hub, touch and hold a text message.
2. Tap .
Managing messages
Delete a message
In the BlackBerry Hub, do any of the following:
To delete a single message, touch and hold the message. Tap .
To delete more than one message, touch and hold a message. Tap . Tap the other messages you want to delete.
Tap .
To delete all messages before a specific date, touch and hold the date bar. Tap .
Filing email
You might not be able to file an email or create folders for an email, depending on the account that an email is in.
File an email
1. In the BlackBerry Hub, touch and hold an email.
2. Tap .
3. Tap a folder.
Add, rename, or delete an email folder
In the BlackBerry Hub, tap the drop-down list at the top of the screen.
To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type a name for the
folder. Tap OK.
To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK.
To delete a folder, touch and hold the folder. Tap .
User Guide Messages
95
Keep all email from a folder on your device
If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry device doesn't
automatically download copies of that email. You can have filed email readily available on your device by syncing an email
folder.
1. In the BlackBerry Hub, tap the banner at the top of the screen.
2. Touch and hold a folder.
3. Tap .
Flag a message
When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and
other files to them.
1. In the BlackBerry Hub, touch and hold a message.
2. Tap .
Mark a message as read or unread
In the BlackBerry Hub, do one of the following:
To mark a message as read, touch and hold the message. Tap .
To mark a message as unread, touch and hold the message. Tap .
To mark messages before a specific date as read, touch and hold the date bar. Tap .
To mark messages before a specific date as unread, touch and hold the date bar. Tap .
Download or share a picture from an email
In a message, touch and hold an embedded picture.
To save the picture, tap .
To share the picture, tap .
To set the picture as your BBM profile picture, a contact picture, or your wallpaper, tap .
Save a draft email
1. While composing an email, tap Cancel.
2. In the dialog box, tap Save.
User Guide Messages
96
Securing your email
You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or
IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of
security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/
MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to
verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message,
your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the
message.
Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:
PEM (.pem, .cer)
DER (.der, .cer)
PFX (.pfx, .p12)
Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages
using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
1. Open a work email message with a certificate attachment.
2. Touch and hold .
3. Tap .
4. If necessary, enter the password.
5. Tap .
6. Tap > > Secure Email.
7. If necessary, tap the S/MIME tab.
8. Set the S/MIME switch to On.
9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.
10. Below Encryption Certificate, in the drop-down list, tap the certificate that you imported.
Turn on IBM Notes email encryption on your device
To complete this task, you must add a work account that supports IBM Notes email encryption to your device.
1. In the BlackBerry Hub, tap > > Secure Email.
2. If necessary, tap the NNE tab.
User Guide Messages
97
3. Set the NNE switch to On.
Sign or encrypt a message
You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a
signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your
messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages
that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap > > Secure
Email. If necessary, tap S/MIME or NNE. Change the email security settings.
Secure email icons
Icon Description
The email is digitally signed.
The email is encrypted.
The digital signature was successfully verified.
There is not enough information to verify the digital signature.
The digital signature failed verification.
A certificate is attached to the email.
The certificate chain is trusted.
The importing of the certificate failed.
There is an error with the certificate chain.
The certificate chain has expired.
The certificate chain is not trusted.
The certificate chain has been revoked.
User Guide Messages
98
Tips: BlackBerry Hub
Peek at your messages in the BlackBerry Hub from anywhere
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere
on the device.
1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
2. Slide your finger to the right to peek at the BlackBerry Hub.
To fully open the BlackBerry Hub, continue sliding your finger to the right.
To return to what you were doing, slide your finger back to the left and down.
Peek at your messages and notifications while you're composing or
viewing a message
In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of
messages and notifications into view.
User Guide Messages
99
Jump to the next or previous message
1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.
2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.
3. To open the highlighted message, release your finger.
Check your upcoming events from the BlackBerry Hub
You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where
you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events
start to appear. The more you drag, the more you see.
User Guide Messages
100
Create a meeting from an email
When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line
from the email, and the recipients of the email become the invitees.
1. In an email, tap > .
2. Enter any additional information for the meeting.
3. Tap Save.
Add a contact from the BlackBerry Hub
1. In the BlackBerry Hub, touch and hold a message.
2. Tap .
To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a
contact from the list.
To add the contact as a new contact, tap .
3. Tap Save.
Refresh your list of messages
If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check
for new messages.
In the BlackBerry Hub, tap > .
User Guide Messages
101
BlackBerry Hub settings
Set an out-of-office reply
Some email accounts might not support out-of-office replies.
1. In the BlackBerry Hub, tap > > Email Accounts.
2. Tap an email account.
3. Set the Out of Office Reply switch to On.
4. Type a message in the field.
Add a signature to an email account
1. In the BlackBerry Hub, tap > > Email Accounts.
2. Tap an email account.
3. Set the Auto Signature switch to On.
4. Type your signature in the field.
Change your default email address or calendar
When you share something (for example, a picture or a website) by email or when you compose a new email, your
BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a
meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap .
To change the default account that you send email from, in the Email Address drop-down list, tap an account.
To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-
down list, tap a calendar.
Change how messages are displayed in the BlackBerry Hub
Change whether the date appears at the top of your list of messages and notifications, how senders' names are displayed,
whether pictures are automatically downloaded, and more.
1. In the BlackBerry Hub, tap > Settings > Display and Actions.
User Guide Messages
102
2. Change your settings.
View conversation threads instead of single messages
1. In BlackBerry Hub, tap > Settings > Display and Actions.
2. In the Display Style drop-down list, tap Conversation.
Stop showing sent or filed messages in the BlackBerry Hub
In the BlackBerry Hub, tap > Settings > Display and Actions.
To stop showing filed messages, set the Show Filed Messages switch to Off.
To stop showing sent messages, set the Show Sent Messages switch to Off.
Color code your email accounts
To help you distinguish between different types of email in the BlackBerry Hub, you can choose a color for each of your
email accounts. The color appears on the left hand side in your list of messages.
1. In the BlackBerry Hub, tap > > Email Accounts.
2. Tap an email account.
3. In the Account Color drop-down list, tap a color.
Change the accounts that appear in the BlackBerry Hub
If you don't want to see messages for an account in the BlackBerry Hub, you can turn off that account. Calendar and
contact syncing aren't impacted by these settings.
1. In the BlackBerry Hub, tap > Settings > Hub Management.
2. To turn an account on or off, beside the account, tap the switch.
Change options for sending and receiving text messages
In the BlackBerry Hub, tap > Settings > Text Messages.
To receive a delivery or read notification for your messages, tap SMS or MMS. Set the Confirm Delivery or Confirm
Read switch to On.
To allow other devices to see when you received or read a text message with an attachment, tap the MMS tab. Set the
Allow Delivery Confirmation or Allow Read Confirmation switch to On.
To block unwanted MMS messages, tap the MMS tab. Set the Reject Anonymous Messages or Reject Advertisements
switches to On.
User Guide Messages
103
To stop receiving MMS messages while you roam, tap the MMS tab. In the Auto Retrieval Mode drop-down list, tap
Home Only.
Change advanced settings for text messages
With the advanced settings for text messages, you can allow special characters, change your routing preference, and more.
1. In the BlackBerry Hub, tap > Settings > Text Messages > .
2. Make your changes.
3. Tap Save.
Turn off cell broadcast messages
Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain
geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these
messages, but you can turn off them off if you'd rather not see them.
In the BlackBerry Hub, tap > > Cell Broadcast.
To turn off all cell broadcast messages, set the Enable Cell Broadcast switch to Off.
To turn off messages from a specific channel, beside a channel, tap Remove.
Update your Facebook, Twitter, or LinkedIn status from
the BlackBerry Hub
1. In the BlackBerry Hub, tap .
2. Tap Facebook, Twitter, or LinkedIn.
3. Tap .
4. Type your status.
5. Tap Post, Tweet, or Send.
About public warning messages
Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages
are text messages that alert users of possible threats to safety in their area. Messages may include severe weather
warnings, missing child alerts, or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless
service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For
more information, contact your service provider or administrator.
User Guide Messages
104
Unsubscribe from public warning messages
You might not be able to unsubscribe from some public warning messages, depending on your region and wireless
network.
1. In the BlackBerry Hub, tap > > Emergency Alerts.
2. Set the switch beside a type of public warning to Off.
Troubleshooting: BlackBerry Hub
Troubleshooting wizard: I'm having problems using email
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your
email issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/email/en
Note: This troubleshooting wizard is available in English only.
I'm not receiving messages
Try the following:
If you recently changed an account password, make sure that you update the password in the Accounts settings on
your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts.
Tap an account. Make your changes. Tap Save.
Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If
you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.
If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from
the top of the screen. Tap Settings > Network Connections > Mobile Network. Make sure the Data Services
switch is set to On.
I can only see email for the last 30 days
For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the
past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Settings > Accounts.
Tap the email account. In the Sync Timeframe drop-down list, tap an option. Tap Save.
User Guide Messages
105
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the
BlackBerry Hub into a work view, which contains your messages and notifications for only your work account, and a
personal view, which contains your messages and notifications for only your personal accounts.
To see the work view, in the BlackBerry Hub, tap > Switch To Work.
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the message, at the top-right
corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward a text message if the content of the message includes copyright-protected information.
If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to
send text messages, but you might still be able to receive text messages.
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files
to text messages. Contact your service provider for more information.
User Guide Messages
106
Passwords and security
Security
Passwords and locking
There are several types of locks, PINs, and passwords that you can use to help to protect your BlackBerry device.
If you use your device for work, your organization might already have security settings in place, such as requiring a
password to unlock your device.
BlackBerry ID
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you
change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the
same BlackBerry ID for all of your BlackBerry devices.
Log in with your BlackBerry ID to do the following and much more:
Keep track of your app purchases and payment options from the BlackBerry World storefront.
Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.
Start and stop BlackBerry Protect.
Password locking and screen locking
While your device is locked, you can still receive notifications of new email and text messages, make an emergency phone
call, view your battery charge level, set an alarm, or take a picture.
To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your
device, you need to set a device password.
In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also
write a custom message that displays on the locked screen.
If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By
default, for security reasons your device data is deleted when an incorrect password is entered ten times.
User Guide Passwords and security
107
BlackBerry Balance and the work space password
If you associate your device with your organization's network, your administrator might turn on BlackBerry Balance
technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.
Your administrator may require you to set a work space password to protect files, apps, and data associated with your
organization, such as your work email account. You can use the same password for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the contents within it
are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings.
Network lock and unlock code
To use a SIM card from another service provider, for example, if you’re travelling and want to use a local service provider’s
network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network
Lock settings for your SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For
assistance, you can contact your service provider.
SIM card PINs
You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to prevent unauthorized
use of your SIM card in another device. For example, if you lost your SIM card and someone tried to use it in another device,
the SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to enter the
SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service provider for a
PUK code.
A SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing.
Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
User Guide Passwords and security
108
To unlock the screen, swipe up from the bottom of the screen.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can
set a password so that you can lock your device when it's in open view or not in use.
1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Settings >
Security and Privacy > Device Password. Set the Device Password switch to On. Enter a password.
2. To lock your device, do one of the following:
Press and hold the Power/Lock key on the top of your device. Tap .
To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of
the screen. Tap Settings > Security and Privacy > Device Password > Lock Device After Screen Lock.
To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of
the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When
prompted, enter your device password.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
To immediately lock your work space, tap .
To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
User Guide Passwords and security
109
Your device might be network locked which allows your device to make a mobile network connection with only your current
service provider. For example, if you want to use a SIM card from another service provider, you might need to enter an
unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the
screen. Tap Settings > About > SIM Card.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of
allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your
service provider.
Change or remove your device password
CAUTION:
If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is
to delete all of your data by completing a security wipe.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Device Password > Change Password.
To stop using a password, set the Device Password switch to Off.
Change your work space password
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Change Password.
3. To unlock your work space and BlackBerry device using the same password, set the Use as my device password
switch to On.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Protect your SIM card with a PIN
You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For example, if you lost your
SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
You can request the PIN for your SIM card from your service provider.
User Guide Passwords and security
110
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > SIM Card.
3. Set the SIM Card PIN Lock switch to On.
4. Type the SIM card PIN that your service provider gave you.
CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To
unblock your SIM card, contact your service provider.
Change your SIM card PIN
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > SIM Card.
To change the PIN that protects your SIM card, tap Change PIN 1.
To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2.
Finding and protecting a lost device
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data
if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.
After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your
BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring
(even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact
you. If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to
remotely change your password or locate your device.
Set up BlackBerry Protect on your device
To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Protect.
3. Set the BlackBerry Protect switch to On.
4. To be able to view the current location of your device on a map, tap Location Settings. Set the Location Services
switch to On.
Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your BlackBerry ID.
User Guide Passwords and security
111
Tutorial: Setting up BlackBerry Protect on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on a BlackBerry 10
device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Setting security permissions for apps
BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an
application can access on your BlackBerry device. For example, you can control whether an app can access your email,
contacts, pictures or the location of your device. Keep in mind that some applications require specific permissions to work.
You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World
storefront.
When you open an app for the first time, your device might display a list of the files and features that the app wants to
access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might
download a game that requests access to your messages, which might make sense if the game includes a feature to share
your game score. However, if you aren't comfortable with the game having the ability to compose and view your email
messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in
your device settings.
For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you
decline, the prompt will appear again the first time you open the app. You can't change the application permissions later
unless you delete and reinstall the app.
Change or view app permissions
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Application Permissions.
To view permissions for a particular app, tap an app.
To view which apps use a particular permission, tap All Permissions. Tap the permission that you want.
3. To turn on or turn off a permission, tap the switch.
Tip: If an app isn't working as you expect it to, consider setting all of the permissions the app requests to On.
User Guide Passwords and security
112
Securing your email
You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or
IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of
security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/
MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to
verify that the message is from you and that the message hasn't been changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message,
your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the
message.
Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:
PEM (.pem, .cer)
DER (.der, .cer)
PFX (.pfx, .p12)
Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages
using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
1. Open a work email message with a certificate attachment.
2. Touch and hold .
3. Tap .
4. If necessary, enter the password.
5. Tap .
6. Tap > > Secure Email.
7. If necessary, tap the S/MIME tab.
8. Set the S/MIME switch to On.
9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.
10. Below Encryption Certificate, in the drop-down list, tap the certificate that you imported.
Turn on IBM Notes email encryption on your device
To complete this task, you must add a work account that supports IBM Notes email encryption to your device.
1. In the BlackBerry Hub, tap > > Secure Email.
2. If necessary, tap the NNE tab.
User Guide Passwords and security
113
3. Set the NNE switch to On.
Sign or encrypt a message
You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a
signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your
messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages
that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap > > Secure
Email. If necessary, tap S/MIME or NNE. Change the email security settings.
Secure email icons
Icon Description
The email is digitally signed.
The email is encrypted.
The digital signature was successfully verified.
There is not enough information to verify the digital signature.
The digital signature failed verification.
A certificate is attached to the email.
The certificate chain is trusted.
The importing of the certificate failed.
There is an error with the certificate chain.
The certificate chain has expired.
The certificate chain is not trusted.
The certificate chain has been revoked.
User Guide Passwords and security
114
Wipe your device to delete your data
Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to
permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files,
documents, browser bookmarks, and settings.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Security Wipe.
3. Type blackberry.
4. Tap Delete Data.
When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/
Lock key on the top of your device.
Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only your work space. The
apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files,
messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Delete.
About BlackBerry Balance
BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry
device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so
that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally
copying work data into a personal app, or displaying confidential work data during a BBM Video chat.
By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos,
playing games online, saving files to a media card, and posting on a social network.
In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to
corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications
you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work
space to reveal the details about your work data.
You can quickly switch between spaces from the home screen. You can access both personal data and work data from
certain places, such as Search.
User Guide Passwords and security
115
Switch between your personal and work spaces
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal
and work spaces.
Tip: To differentiate between your work space and personal space, you can set a different wallpaper for your personal
space.
Do one of the following:
To switch between pictures in your work space or personal space, in the Pictures app, slide your finger down on the
middle of the screen. Tap Open Work Pictures or Open Personal Pictures.
To switch between spaces within Adobe Reader, Documents To Go, and File Manager, tap . Tap Personal or Work.
To switch between spaces from the home screen, in the middle of the home screen where all your apps appear, slide
your finger down. Tap Personal or Work.
User Guide Passwords and security
116
Using Parental Controls
Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can
turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people
in the Contacts app.
Parental Controls settings are protected with a password, making them difficult to change or turn off without your
knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking
account, or to purchase an app from the BlackBerry World storefront.
Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.
Restrict or limit access to features and content
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Parental Controls.
3. Make sure that the Parental Controls switch is set to On.
4. Enter the Parental Controls password.
5. Tap to change the options.
Turn on encryption
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Encryption.
3. Do any of the following:
Set the Device Encryption switch to On.
Set the Media Card Encryption switch to On.
CAUTION: Try to decrypt or back up your encrypted media card files before a security wipe, which is designed to delete
your BlackBerry device data including the encryption key. You can't access encrypted media card files without this
encryption key.
Import a certificate from your computer
1. Do one of the following:
To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB
cable. If necessary, on your computer, enter your device password.
User Guide Passwords and security
117
To import the certificate using a Wi-Fi connection, tap Storage and Access. Set the Access using Wi-Fi switch to
On. Type a storage access password. Tap Identification on Network and make note of the Username.
2. On your device, swipe down from the top of the home screen.
3. Tap Settings > About.
4. In the drop-down list, tap Network.
5. In the Wi-Fi or USB section, make note of the IPv4 address.
6. On your computer, navigate to and copy a certificate file.
If your computer uses a Windows operating system, in a Run command, type the IP address in the following
format: \\xxx.xxx.xxx.xxx.
If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP address in the
following format: smb://xxx.xxx.xxx.xxx.
7. Do one of the following:
If your computer uses a Windows operating system, open the media\downloads folder. If necessary, enter the
username and storage access password.
If your computer uses a Mac operating system, open the media/downloads folder. If necessary, enter the
username and storage access password.
8. Paste the certificate into the media\downloads or media/downloads folder.
9. On your device, tap > Security and Privacy > Certificates > Import.
10. Follow the instructions on the screen.
Managing VPN profiles
A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi
connection. Depending on your organization, you might have more than one VPN profile on your BlackBerry device.
For more information on VPN profiles, contact your administrator.
Add a VPN profile
You need a Wi-Fi or VPN connection before you can add a new VPN profile.
You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets
for you.
If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically
added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your
administrator has turned off this type of connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Network Connections > VPN > Add.
3. Complete the fields. If you don't have the required information, contact your administrator.
User Guide Passwords and security
118
4. Tap Save.
About smart cards
You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card
certificates to send S/MIME-protected messages.
Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the
BlackBerry Smart Card Reader or a microSD smart card. Private key operations such as signing and decryption use the
smart card. Public key operations such as verification and encryption use the public certificates on your device.
Using a smart card with your device
Use two-factor authentication
You can use a smart card and your BlackBerry device password to unlock your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Device Password > Authenticator Settings.
3. Set the Smart Card User Authenticator switch to On.
To set your device to remember the format of the password that you type in a password field (numeric or
alphanumeric), set the Smart Password Entry switch to On.
To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader,
set the Lock on Card Removal switch to On.
To set your device to use a smart card to unlock your device or your work space, in the Use Authenticator for
drop-down list, tap Device or Work.
Import a certificate from a smart card
You can import a certificate from a microSD smart card inserted in your BlackBerry device, or a BlackBerry Smart Card
Reader that is paired with your device using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Smart Card > Import Certificates.
3. Follow the instructions on the screen.
Store your smart card password on your device
You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as
often. To clear the cache, lock your device.
User Guide Passwords and security
119
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Smart Card.
3. Set the PIN Caching switch to On.
Turn off LED notifications for a smart card
The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this indicator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Smart Card.
3. Set the LED Activity Indicator switch to Off.
Frequently asked questions: Security
How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current password correctly. For
security reasons, the only way that you can reset your password without knowing your current password is to delete all of
your device data. You can do this by entering an incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a backup file on your computer.
What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so
that you have a work space and a personal space.
Open work apps appear with a icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your work space, personal
space, or both. The table below describes the default behavior for most apps.
Description Apps
These apps are available only in your work space and
display work data. BlackBerry Work Drives
BlackBerry World for Work
These apps are available only in your personal space and
display personal data. • BBM
BlackBerry Protect
BlackBerry Story Maker
User Guide Passwords and security
120
Description Apps
Depending on the rules set by your administrator, you might
have access to work contacts in the Phone, BBM, and text
messaging apps.
BlackBerry World
• Calculator
• Camera
• Clock
• Compass
• Facebook
Media card
• Phone
SIM card
Smart Tags
Text messaging
• Twitter
Video camera
Voice Activated Dialing
• Weather
• YouTube
These apps and features are available in your work space
and personal space. Your work and personal data is
displayed together.
BlackBerry Bridge
BlackBerry Hub
BlackBerry Remember
• Bluetooth
• Calendar
• Contacts
• NFC
• Search
These apps are available in your work space and personal
space. Depending on which space you open an app in, you
can access either your work data or personal data.
You can open two instances of these apps at the same time.
BlackBerry Maps
• Box
• Browser
Documents To Go
File Manager
• Music
Password Keeper
• Pictures
• Videos
Voice Control (icon appears in the personal space only)
User Guide Passwords and security
121
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access
your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen.
Tap Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps
that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only
accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from
your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal
space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but
you can't use a picture that you downloaded from an email message sent to your work account.
What happens to my device data if I leave my organization?
Your administrator can delete all of your BlackBerry device data, including your personal content. This feature helps to
secure your device if your device was lost or stolen.
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from your
device and leave your personal data and applications intact. Some of your personal data might be deleted from your device
if it overlaps with your work data (for example, a personal contact who works in your organization).
If you prefer to keep your personal data intact and only remove work data from your device, contact your administrator.
Work space and BlackBerry Balance
About BlackBerry Balance
BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry
device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so
that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally
copying work data into a personal app, or displaying confidential work data during a BBM Video chat.
By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos,
playing games online, saving files to a media card, and posting on a social network.
User Guide Passwords and security
122
In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to
corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications
you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work
space to reveal the details about your work data.
You can quickly switch between spaces from the home screen. You can access both personal data and work data from
certain places, such as Search.
Switch between your personal and work spaces
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal
and work spaces.
Tip: To differentiate between your work space and personal space, you can set a different wallpaper for your personal
space.
Do one of the following:
To switch between pictures in your work space or personal space, in the Pictures app, slide your finger down on the
middle of the screen. Tap Open Work Pictures or Open Personal Pictures.
To switch between spaces within Adobe Reader, Documents To Go, and File Manager, tap . Tap Personal or Work.
To switch between spaces from the home screen, in the middle of the home screen where all your apps appear, slide
your finger down. Tap Personal or Work.
User Guide Passwords and security
123
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock
your work space and continue to access personal files, personal apps, and personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen.
Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
To immediately lock your work space, tap .
To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Change your work space password
1. On the home screen, swipe down from the top of the screen.
User Guide Passwords and security
124
2. Tap Balance > Change Password.
3. To unlock your work space and BlackBerry device using the same password, set the Use as my device password
switch to On.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of
allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only your work space. The
apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files,
messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Delete.
Frequently asked questions: Work space and
BlackBerry Balance
Does my device have BlackBerry Balance?
BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise Server.
To confirm if your device uses BlackBerry Balance, do one of the following:
On the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list,
scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use
BlackBerry Balance.
On the home screen, swipe down from the top of the screen. Tap Settings > Balance.
In the middle of the home screen where all your apps appear, slide your finger down. Tap Personal or Work.
How do I set up BlackBerry Balance?
BlackBerry Balance must be set up by your administrator and requires a work account associated with a BlackBerry
Enterprise Server. After BlackBerry Balance is set up, a work space is automatically added to your BlackBerry device and
you are prompted to finish the activation.
User Guide Passwords and security
125
What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so
that you have a work space and a personal space.
Open work apps appear with a icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your work space, personal
space, or both. The table below describes the default behavior for most apps.
Description Apps
These apps are available only in your work space and
display work data. BlackBerry Work Drives
BlackBerry World for Work
These apps are available only in your personal space and
display personal data.
Depending on the rules set by your administrator, you might
have access to work contacts in the Phone, BBM, and text
messaging apps.
• BBM
BlackBerry Protect
BlackBerry Story Maker
BlackBerry World
• Calculator
• Camera
• Clock
• Compass
• Facebook
Media card
• Phone
SIM card
Smart Tags
Text messaging
• Twitter
Video camera
Voice Activated Dialing
• Weather
• YouTube
These apps and features are available in your work space
and personal space. Your work and personal data is
displayed together.
BlackBerry Bridge
BlackBerry Hub
BlackBerry Remember
• Bluetooth
User Guide Passwords and security
126
Description Apps
• Calendar
• Contacts
• NFC
• Search
These apps are available in your work space and personal
space. Depending on which space you open an app in, you
can access either your work data or personal data.
You can open two instances of these apps at the same time.
BlackBerry Maps
• Box
• Browser
Documents To Go
File Manager
• Music
Password Keeper
• Pictures
• Videos
Voice Control (icon appears in the personal space only)
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access
your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen.
Tap Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps
that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email messages are only
accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from
your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal
space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but
you can't use a picture that you downloaded from an email message sent to your work account.
User Guide Passwords and security
127
What happens to my device data if I leave my organization?
Your administrator can delete all of your BlackBerry device data, including your personal content. This feature helps to
secure your device if your device was lost or stolen.
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from your
device and leave your personal data and applications intact. Some of your personal data might be deleted from your device
if it overlaps with your work data (for example, a personal contact who works in your organization).
If you prefer to keep your personal data intact and only remove work data from your device, contact your administrator.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if you add a work account that is associated with a BlackBerry Enterprise
Server and the SIM card in your device doesn't have services activated correctly.
If your device is quarantined, your administrator might delete the data on your device, prevent access to unlock your
device, or remove your device from your organization's network.
To leave quarantine, try using a different SIM card or changing your service plan. For further assistance, contact your
administrator.
BlackBerry ID
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry
ID, you can use your email address and password to log in to any BlackBerry product that supports BlackBerry ID. With
BlackBerry ID, you can manage apps that you downloaded from the BlackBerry World storefront and download the apps
when you switch devices. You should sign in with the same BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new
BlackBerry ID. You can log in to both a tablet and smartphone using the same BlackBerry ID.
Set up a new BlackBerry ID
Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be sure to use an email
address that you use frequently. Recovery details can be sent to the email address that you use as your BlackBerry ID
User Guide Passwords and security
128
username if you forget your BlackBerry ID password. The email address that you use as a BlackBerry ID username doesn't
have to be associated with your BlackBerry device.
1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID screen, tap Create
New.
2. Complete the instructions on the screen.
Change your BlackBerry ID password
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry ID.
3. Tap Change Password.
Change your BlackBerry ID information
You can change your username, screen name, first name, or last name.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry ID.
3. Tap .
Tutorial: Creating a BlackBerry ID on a BlackBerry 10
device
This tutorial provides you with the opportunity to see and then practice creating a BlackBerry ID on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Signing in with a BlackBerry ID on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10
device.
Note: This tutorial is available in English only.
User Guide Passwords and security
129
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Using your BlackBerry ID to switch devices
Using your BlackBerry ID on a new device
When you switch to a new BlackBerry device, during setup, you will be prompted to enter your BlackBerry ID username
and password. It's important to use the same BlackBerry ID that you used on your previous device, since many of your apps
and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
Find your BlackBerry ID on your old device
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's important to sign in using
your existing BlackBerry ID, as many of your apps and settings are associated with it.
1. On the home screen of your old device, click Options.
2. Depending on your device, do one of the following:
Click Third Party Applications > BlackBerry ID.
Click Device > BlackBerry ID.
Click BlackBerry ID.
FAQ: BlackBerry ID
How do I reset my lost or forgotten BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your
BlackBerry ID username. For security reasons, your BlackBerry ID password can't be reset for you.
Do one of the following:
To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete
the instructions on the screen.
To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click
Forgot Password. Answer your security question and complete the instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your
password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If
User Guide Passwords and security
130
you follow the steps to reset your password on your device, the password reset email will be delivered to your device.
Complete the instructions in the email to reset your BlackBerry ID password.
What is the difference between my BlackBerry ID username and screen
name?
Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry ID. The BlackBerry
ID screen name is the name that appears when you submit app reviews in the BlackBerry World storefront.
Why do I need to re-enter my BlackBerry ID password?
After a certain amount of time, if you aren't actively using the app or service that supports BlackBerry ID, you might be
prompted to re-enter your password. For example, you might be prompted to re-enter your BlackBerry ID password before
you download apps from the BlackBerry World storefront.
You might also be required to re-enter your BlackBerry ID if you change any of your BlackBerry ID information, delete all of
the data on your BlackBerry device, or update the software on your device.
Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID
You can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign out and then sign in with a
different BlackBerry ID, you must delete all of the data from your device.
Troubleshooting wizard: I need help with my
BlackBerry ID
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your
BlackBerry ID issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/blackberryID/en
Note: This troubleshooting wizard is available in English only.
User Guide Passwords and security
131
Password Keeper
About Password Keeper
You can use the Password Keeper application to store all your passwords in one place on your BlackBerry device. You can
also use Password Keeper to generate random passwords that contain numbers, letters, and symbols if you want a
password that is difficult to guess.
Password Keeper is designed to encrypt your passwords to protect them. When you type your password for Password
Keeper, Password Keeper decrypts your passwords, so you can see them.
Transfer passwords to Password Keeper
You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To
transfer the passwords, you must have backed up the password data as part of the backup file during the device switch
process, or created a backup of your current passwords on your BlackBerry 10 device. If you saved the password data to a
media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media
card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.
1. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.
2. On the home screen, tap Password Keeper.
3. Enter your Password Keeper password.
4. Swipe down from the top of the screen.
5. Tap Settings > Import Passwords.
6. Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device
to the Password Keeper app.
Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are
imported. Credit card credentials are not imported.
After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in
the backup file.
Manage passwords in Password Keeper
You can add, change, or delete password records in Password Keeper.
To manage your records perform any of the following actions:
To add a record, tap . Type the required information, and tap Save.
User Guide Passwords and security
132
To edit a record, select a record and tap . Edit the information, and tap Save.
To delete a record, touch and hold a record and tap .
Tip: You can multiselect records to delete by tapping .
Change the Password Keeper password
1. In the Password Keeper application, swipe down from the top of the screen. Tap > Change Password Keeper
Password.
2. Type your current password for Password Keeper.
3. Tap Next.
4. Type a new password.
5. Tap Save.
Use a password or username from Password Keeper
You can copy a password or username and paste it into your login information on a website.
1. In Password Keeper, select a password or username to copy.
2. Tap Copy Password or Copy Username.
The message "Username/Password copied to clipboard successfully" appears.
3. To paste the password or username, do any of the following on the appropriate website:
Tap the text field > > Paste.
Tap and hold the text field. Tap Paste.
Prevent password and username copying
You can turn on or turn off the password and username copying feature at any time.
1. In the Password Keeper application, swipe down from the top of the screen. Tap .
2. Clear the Allow Clipboard Copy checkbox.
The Copy Password and Copy Username options are no longer available. You cannot copy and paste your passwords or
usernames. You must type them manually instead.
Hide or show passwords in Password Keeper
To hide or show a password in the Password Keeper application, do any of the following:
User Guide Passwords and security
133
In Password Keeper, swipe down from the top of the screen. Tap . Select or clear the Show Password checkbox.
After entering a password in a password field, tap .
Generate a random password
You can change the criteria for generating random passwords in the Password Keeper application.
1. Tap , and do any of the following:
Change the Length field.
Select or clear the Include Letters, Include Numbers, or Include Symbols checkboxes.
2. In the home screen of the Password Keeper application, tap .
3. Type the website and username information.
4. Tap Generate a Password.
Note: If password copying is turned off, you must type the generated password (letters, numbers, and symbols) when you
want to use it.
Search in Password Keeper
1. In the Password Keeper application, tap .
2. Type the title, username, website name, or notes you are searching for.
3. Select the appropriate record.
If no results are found during your search, you can add a new password record by tapping Add to Password Keeper.
Lock Password Keeper
There are two ways to lock Password Keeper. You can lock it manually or set the option to have Password Keeper lock
automatically when you minimize the application or lock the screen.
In the Password Keeper application, swipe down from the top of the screen, and do one of the following:
To lock manually, tap .
To lock automatically, tap . Select or clear the appropriate checkbox.
User Guide Passwords and security
134
Create security questions and answers in Password
Keeper
You can create personalized security questions and answers for Password Keeper records so that your passwords are
difficult to guess.
1. Add a new record or select an existing record in Password Keeper and tap .
2. In the Add or Edit screen, tap .
3. Select a Generic security question from the list or create a personalized question by tapping .
4. Type in your security answer or tap Generate an Answer.
5. Tap Save.
Duplicate the password record
To create a new record based on existing information stored in the Password Keeper application, complete the following:
1. In Password Keeper, touch and hold a record.
2. Tap .
3. Change or remove the existing information, and tap Save.
Add a password record to your favorites
You can list a record as a favorite. Favorites appear at the top of your records list in Password Keeper.
1. In Password Keeper, touch and hold a record.
2. Tap .
Share text and websites with Password Keeper
To add websites or text to your Password Keeper records, do all of the following:
1. Open any application or browse to a website and select the information you want to share with Password Keeper.
2. Tap > .
3. Tap Password Keeper.
4. Add any additional information to your new record.
5. Tap Save.
User Guide Passwords and security
135
Shortcuts: Password Keeper
In the main password list
To scroll down one screen, press .
To scroll up one screen, press and .
To move to the top of your list, press T.
To move to the bottom of your list, press B.
To move to the next section of your list, press N.
To move to the previous section of your list, press P.
To search for a password record, press S.
To create a new record in Password Keeper, press C.
In the Details screen
To edit a password record, press E.
User Guide Passwords and security
136
Media
Camera
Camera app at a glance
Taking pictures and recording videos
Tip: To quickly take a picture or start recording a video from the Camera application, press any of the following keys:
Space key
Volume Up key
Volume Down key
Press any of these keys again to stop recording.
Take a picture
1. Make sure that is selected.
To change what the camera focuses on, drag the focus box anywhere on the screen.
User Guide Media
137
To zoom in or zoom out, slide your fingers apart or together on the screen. Zoom only works in Normal and
Stabilization shooting modes.
2. Do any of the following:
To take one picture, tap anywhere on the screen.
To take continuous pictures when you have Burst shooting mode turned on, touch and hold the screen. The
camera will stop taking pictures when you take your finger off of the screen.
Tip: To turn on grid lines, in the Camera app, swipe down from the top of the screen. Tap . Set the Display Grid Lines
switch to On.
Record a video
1. Make sure that is selected.
2. To change what the video camera focuses on, drag the focus box anywhere on the screen.
3. To zoom out or zoom in, slide your fingers together or apart on the screen.
4. To start recording, tap anywhere on the screen.
To stop recording, tap the screen again.
Turn on autofocus lock
You can use the autofocus lock on your BlackBerry device to take multiple pictures without having to wait for the focus to
adjust between pictures.
When the focus box turns green, touch and hold inside of the focus box.
appears in the focus box when autofocus is set.
To turn off autofocus, drag the focus box anywhere on the screen or tap inside of the focus box.
Record a video in stereo
You can capture videos in stereo by turning your BlackBerry device to landscape view.
Tip: When you connect a stereo headset to your device, stereo recording is available regardless of device orientation.
Switch between the camera, the video camera, and Time Shift mode
In the Camera app, you can take pictures and record videos using the camera, video camera, and Time Shift capture
modes.
1. Tap your current capture mode: , , or .
User Guide Media
138
2. Tap the capture mode that you want to use.
Access the Camera app from the Lock screen
On the Lock screen, touch and hold .
Peek at the last picture or video that you took
You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted.
1. Touch and hold the thumbnail at the bottom of the screen.
2. Slide your finger up to expand the thumbnail.
To return to the Camera app, lift your finger from the screen.
To delete the picture or video, slide you finger to the right on to .
To share the picture or video, slide your finger to the right on to .
Using Time Shift mode
Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set. Did someone blink in
every shot, or cough just as you took the picture? You can fix that by swapping in different expressions for any person until
everybody is picture perfect.
Take the best picture possible using Time Shift mode
1. Make sure is selected.
2. Take a picture and keep the camera steady until the picture appears.
3. Move the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap .
Replace a person's expression using Time Shift mode
1. Make sure is selected.
2. Take a picture.
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap a recognized face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
User Guide Media
139
7. Tap .
Change the capture settings
You can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera
and back camera, and more.
1. Tap .
2. Tap the setting that you want to change.
To return to Normal mode, tap the mode icon in the upper-left corner of the camera screen.
Shooting modes
Shooting modes change the way that the camera takes pictures and records videos. For example, you can use Burst mode
to take multiple pictures quickly.
Note: Shooting modes don't apply to the Time Shift mode.
Icon Description
Normal
This mode is available for the camera and the video
camera. Normal mode acts the most like a regular camera
or video camera and takes a single picture or video at a
time.
Stabilization
This mode is available for the camera and video camera.
Stabillization mode can reduce the blurriness caused by
camera movement when taking pictures and recording
videos.
Burst
This mode is available for the camera. Burst mode allows
you to take multiple pictures quickly. This is a good
shooting mode to use when taking pictures of fast-moving
scenes or subjects.
HDR
This mode, also known as High Dynamic Range mode, is
available for the camera. HDR mode combines multiple
User Guide Media
140
Icon Description
pictures together and can capture the contrast between the
light and dark areas of a scene.
Scene modes
Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness,
and so on.
Icon Description
Auto
This is the most common mode. It's available for the camera, video camera, and Time Shift mode. Use this
mode to capture a wide variety of everyday scenes.
Action
This mode is available for the camera and Time Shift mode. This mode can help to take pictures of fast-
moving objects. Try this mode when capturing pictures of sports or children.
Whiteboard
This mode is available for the camera and Time Shift mode. This mode can help to take pictures of
whiteboards by improving the contrast between the whiteboard and any writing on the board.
Night
This mode is available for the camera, video camera, and Time Shift mode. This mode is useful when
taking pictures and videos in areas with low light.
Beach or Snow
This mode is available for the camera, video camera, and Time Shift mode. This mode can help to
compensate for the light levels of the bright sand or snow in a picture or video.
Change the camera settings
You can change your camera settings, such as turning on grid lines, setting where you want to save your pictures and
videos to, and setting whether to geotag pictures.
1. In the Camera app, swipe down from the top of the screen.
2. Tap .
User Guide Media
141
Troubleshooting: Camera
I can't turn on the flash or use the video light
Try the following actions:
There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try
again.
The flash might still be charging. Wait a moment and then try again.
Make sure you're using the rear-facing camera.
Make sure you aren't using Time Shift, Image Stabilization, or Burst modes. These modes don't use the flash.
I can't take a picture or record a video
Try the following:
Delete old media files to free up storage space and try again.
Make sure that neither the camera nor the video camera is in use by another application. Close any application that
might be using the cameras, and try again.
I can't save pictures or videos to my media card
Try one of the following:
Delete old media files to free up storage space and try again.
Insert a different media card.
In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If
necessary, create a new folder called Camera.
In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move
any other files called Camera to a different folder.
User Guide Media
142
Pictures
Pictures app at a glance
Recent screen
Depending on the app you're in, see the media files that you recently watched, listened to, viewed,
added to your BlackBerry device, and so on.
Albums screen
See all of the pictures and videos that you took and downloaded or uploaded to your BlackBerry device.
Pictures and videos are organized into folders and albums. This is also where you can find preloaded
pictures.
Date screen
See all of the videos and pictures that you took and downloaded or uploaded to your BlackBerry device,
organized by the date that you took them. Videos and pictures are organized by the most recently taken
or added, to the oldest videos and pictures.
User Guide Media
143
Viewing your pictures
Zoom in to or out from a picture
With a picture open on the screen, do one of the following:
Double tap where you want to zoom in.
Slide your fingers together or apart to zoom in or out manually.
Pan a picture
1. Zoom in to a picture.
2. Drag your finger around the screen.
Play or view your media file on a DLNA Certified device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on Wi-Fi CERTIFIED Miracast devices and
supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information
about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap .
3. Tap .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap and select a media file.
To stop playing or viewing the media file on the DLNA Certified device, tap .
Switch between your personal and work spaces
When BlackBerry Balance technology is set up on your BlackBerry device and you have at least one media file saved on
your device, you can quickly switch between your personal and work spaces.
1. In the Pictures app, on the Date, Recent, or Albums screen, slide your finger down on the middle of the screen.
User Guide Media
144
2. Tap Personal or Work.
Doing more with your pictures and picture albums
You can do more with your pictures and picture albums such as view them as a slideshow, delete them, send or share them
with friends, and so on. You can also view properties of your pictures and picture albums, including size, name, and date
taken. You can see the available options by tapping or by touching and holding an album and then tapping .
Set a picture as your wallpaper
1. Open a picture.
2. Tap > > Wallpaper.
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as
your wallpaper.
Edit a picture
The picture editor offers tools for you to use to edit and play with your pictures.
1. Open the picture that you want to edit.
2. Tap .
3. When you're finished, tap the screen. Tap Save.
Tip: There might be more editing options available than what's visible on the screen. Try swiping up or down on the visible
editing options.
Share a picture
You can share pictures with friends, family, contacts, meeting participants, Twitter, and so on, making sure that everyone
experiences the special moments with you.
1. Open the picture that you want to share.
2. To edit the picture before you send it, tap .
3. Edit the picture.
4. Tap Save.
5. Tap .
User Guide Media
145
Take a screen shot of your device
To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.
Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in
your work space.
Organizing your pictures and albums
You can organize your pictures into albums using the folder structure in File Manager.
Create an album
With albums, you can organize your pictures into folders based on events, people, dates, or any other category you can
think of.
1. On the home screen, tap the File Manager icon.
2. Tap the folder that you want to create your album in.
3. Tap > .
4. Type a name for your album.
Note: You must move a picture into the new album before the album appears in the Pictures app.
Tip: To move an album into another folder, touch and hold the album that you want to move. Tap > . Tap the folder
that you want to move the folder into. Tap Move.
Move a picture to a different album
1. On the home screen, tap the File Manager icon.
2. Touch and hold the picture that you want to move.
3. Tap .
4. Tap .
5. Tap the album that you want to move the picture into.
6. Tap Move.
Tip: To move a picture into a different folder, touch and hold the picture that you want to move. Tap Move > . Tap the
folder that you want to move the picture into. Tap Move.
User Guide Media
146
Supported picture file extensions
Your BlackBerry device is designed to support the following picture file formats.
• BMP
• JPG
• GIF
• PNG
• TIF
• WBMP
For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/smartphones and
click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Pictures
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
I can't save a media file
Your BlackBerry device or media card might not have enough available storage space to store media files.
Try the following actions:
If you're trying to save a media file to your device, delete old data or messages from your device.
If you're trying to save a media file on your media card, delete old media files from your media card.
In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and pictures use more
storage space than smaller videos and pictures.
User Guide Media
147
Music
Music app at a glance
Now Playing screen
or album's
cover art
Play a song and then tap this icon to control the song that you're listening to. You can also check this
screen to find more information about the song that's playing and the order of your music.
Recent screen
Depending on the app you're in, see the media files that you recently watched, listened to, viewed,
added to your BlackBerry device, and so on.
Album screen
, , or See the media files that you downloaded or uploaded to your BlackBerry device.
User Guide Media
148
Playlists screen
Create and edit your own playlists and listen to collections of songs that were automatically gathered for
you by your BlackBerry device.
Playing your music
Play, pause, or skip a song
1. In the Music app, tap a song or album to listen to.
2. Tap > .
3. Tap , , or .
Shuffle your music
Tap to shuffle your selected music.
To stop shuffling your music, tap again.
Tip: After you shuffle your music, to see what's playing next, tap > . Tap the cover art.
Repeat a song or your music list
To repeat your current music list, tap > > . Tap again to repeat the song that's currently playing.
Play or view your media file on a DLNA Certified device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on Wi-Fi CERTIFIED Miracast devices and
supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information
about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap .
User Guide Media
149
3. Tap .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap and select a media file.
To stop playing or viewing the media file on the DLNA Certified device, tap .
Doing more with your music
You can do lots more with your music such as search your songs, send or share them with friends, delete songs and
albums, view music properties, and so on. You can see the available options by tapping or by touching and holding a
song, artist, album, genre, or playlist and then tapping .
Creating playlists and organizing your music
On the Playlists screen, you can make and use your own playlists or play the collections of songs that your BlackBerry
device gathers for you. Inside each playlist and collection you can see which artists and albums are featured.
Make a playlist
1. In the Music app, tap > Create.
Beside the songs, artists, and albums that you want to add, tap .
To add all of the songs by an artist or all of the songs in an album, tap the album or artist. Tap .
2. Tap Done.
3. Tap .
Add the music that's currently playing to a playlist
When a song or an album is playing, do one of the following:
To add the song to a playlist, tap > .
To add the album to a playlist, touch and hold the album name. Tap .
Edit or rename a playlist
1. In a playlist, tap .
To change the name of a playlist, tap the current name.
User Guide Media
150
To add a song, tap . Beside the songs, artists, and albums that you want to add, tap .
To delete a song, tap .
To change the song order in the playlist, touch and drag the song to where you want it to go in the playlist.
2. Tap .
Organize your music on the Now Playing screen
You can organize your music without having to create a playlist. Suddenly feel the urge to listen to your favorite song next?
Take advantage of the ability to add music to and change the order of your music on the Now Playing screen.
Add music to the Now Playing screen
While another song is playing, touch and hold a song, album, or playlist.
To play the selected item after the current song is done playing, tap Play Next.
To play the selected item after the current music list is done playing, tap Play Last.
Tip: Tap Select More to select multiple songs, albums, and playlists.
Remove and order songs on the Now Playing screen
When a song or album is playing, tap > Edit Order.
To remove a song from the Now Playing screen, tap the minus icon next to the song that you want to remove.
To change the order that the songs play in, on the far right of the screen, touch and hold the three lines icon. Drag the
song to where you want it to appear in the music list.
Save your music on the Now Playing screen as a playlist
When a song or album is playing, tap > Edit Order.
To save the music as a new playlist, tap Save as Playlist.
To add the music to an existing playlist, tap Add to Playlist.
Play your last music selection
If you set up a great music list on the Now Playing screen and then closed the Music app or started listening to a new
album, you can quickly play your last Now Playing list.
On the Playlists screen, tap Recently Played.
User Guide Media
151
Change the volume
Do any of the following:
To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
To decrease the volume, press the Volume Down key on the right side of your device.
To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music
won't change the volume of your notifications.
Tips: Music
Want to control your music faster and easier when you're in the Music app? Try some of the tips and shortcuts below.
To quickly skip songs, turn on the Music Shortcuts. On the home screen, swipe down from the top of the screen. Tap
Settings > Main Volume. Set the Music Shortcuts switch to On. To skip songs, press and hold the Volume Up key
or Volume Down key.
You can also control the volume of the song that you're listening to using the volume slider. If the volume slider isn't
visible, on the Now Playing screen, tap the album's cover art.
To add the song that's currently playing to a playlist, on the Now Playing screen, tap > .
Supported audio and video file extensions, formats,
and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be
supported.
File extension Supported video codec(s) Supported audio codec(s)
3GP H.263, H.264, MPEG-4 AAC, AMR
3G2 H.263, H.264, MPEG-4 AAC, AMR , QCELP
ASF WMV 9 WMA
AVI MJPEG, MPEG-4 MPEG-3
F4V V6 Sorenson Spark
ISMV (fragmented MP4) H.264, WMV9 AAC, WMA
User Guide Media
152
File extension Supported video codec(s) Supported audio codec(s)
M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
MKV H.264, MPEG-4 AAC, MPEG-3, PCM
MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP
MP4 H.263, H.264, MPEG-4 AAC, AMR
MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
WMV WMV 9 WMA
AAC AAC
AMR AMR
FLAC FLAC, Vorbis
M4A AAC
MIDI MIDI
MKA AAC, MP3, PCM
MP3 MPEG-3
OGG FLAC, Vorbis
QCP QCELP
SPMID SP-MIDI
WAV PCM, GSM
WMA WMA 9, WMA 10
For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Music
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
User Guide Media
153
Videos
Videos app at a glance
Recent screen
Depending on the app you're in, see the media files that you recently watched, listened to, viewed,
added to your BlackBerry device, and so on.
Album screen
, , or See the media files that you downloaded or uploaded to your BlackBerry device.
Date screen
See the videos and pictures that you took on your BlackBerry device, organized by the date that you
took them.
User Guide Media
154
Watching your videos
Tip: If you see the unwatched indicator on a video thumbnail, , it means the video hasn't been watched yet.
Play or pause a video
1. Open a video.
2. To show the video controls, tap the screen.
3. Tap or .
Change the video display size
You can change the display size of the video that you're watching on your screen.
1. To show the video controls, tap the screen.
2. Tap the icon in the upper-right corner of the screen until the video is the size that you want.
Play or view your media file on a DLNA Certified device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on Wi-Fi CERTIFIED Miracast devices and
supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information
about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap .
3. Tap .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap and select a media file.
To stop playing or viewing the media file on the DLNA Certified device, tap .
User Guide Media
155
Doing more with your videos
You can do much more in the Videos app, such as delete videos, send or share videos with friends, and so on. You can also
view the properties of your videos, including length, name, and date created. You can see the available options by tapping
or by touching and holding a video thumbnail and then tapping .
Change the volume
Do any of the following:
To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
To decrease the volume, press the Volume Down key on the right side of your device.
To mute the volume, press the Mute key on the right side of your device. To turn off mute, press the Mute key again.
Note: Your media volume is separate from your notifications volume. Changing the volume while you listen to your music
won't change the volume of your notifications.
Edit a video
You can edit and improve the individual videos on your BlackBerry device.
1. Touch and hold a video thumbnail.
2. Tap .
Supported audio and video file extensions, formats,
and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be
supported.
File extension Supported video codec(s) Supported audio codec(s)
3GP H.263, H.264, MPEG-4 AAC, AMR
3G2 H.263, H.264, MPEG-4 AAC, AMR , QCELP
ASF WMV 9 WMA
AVI MJPEG, MPEG-4 MPEG-3
F4V V6 Sorenson Spark
User Guide Media
156
File extension Supported video codec(s) Supported audio codec(s)
ISMV (fragmented MP4) H.264, WMV9 AAC, WMA
M4V H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
MKV H.264, MPEG-4 AAC, MPEG-3, PCM
MOV H.263, H.264, MJPEG, MPEG-4 AAC, AMR, QCELP
MP4 H.263, H.264, MPEG-4 AAC, AMR
MPEG H.263, H.264, MPEG-4 AAC, MPEG-3, PCM
WMV WMV 9 WMA
AAC AAC
AMR AMR
FLAC FLAC, Vorbis
M4A AAC
MIDI MIDI
MKA AAC, MP3, PCM
MP3 MPEG-3
OGG FLAC, Vorbis
QCP QCELP
SPMID SP-MIDI
WAV PCM, GSM
WMA WMA 9, WMA 10
For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Videos
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
User Guide Media
157
BlackBerry Story Maker
About BlackBerry Story Maker
The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved
on your BlackBerry device.
Preview a story in BlackBerry Story Maker
Tap an existing story.
Creating and editing stories
Create a story using BlackBerry Story Maker
1. Tap Create New Story.
2. Tap or .
3. Tap the pictures and videos that you want to include in your story. Tap Next.
4. Select the song for your story's soundtrack. Tap Next.
5. Type in the titles and credits that you want to appear in your story. Tap Done.
6. If necessary, tap a theme.
7. When you're finished, to save the story, tap .
Tip: If you entered an album to select pictures and videos, you can tap to go back and add pictures and videos from
another album.
Edit a story made with BlackBerry Story Maker
You can edit and revise stories that you make with BlackBerry Story Maker.
1. Tap an existing story.
To change the theme, tap a theme on the top of the screen.
To change the order of the pictures and videos or to edit them, tap .
To add or remove pictures and videos, tap > .
User Guide Media
158
To change the song, tap > .
To change the titles and credits, tap > .
2. When you're finished, tap .
Tip: To see more themes that might be available off-screen, try swiping left or right on the visible themes.
Delete a story in BlackBerry Story Maker
1. Touch and hold a story.
2. Tap > .
Change your BlackBerry Story Maker settings
1. In BlackBerry Story Maker, swipe down from the top of the screen.
2. Tap .
To change the resolution that stories are saved in, set the Save in 1080p Resolution switch to On or Off.
To change the location where stories are saved to, set the Save to Media Card switch to On or Off.
Media sharing
About sharing media
You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and
DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. You can share your media files
wirelessly using one of the following methods:
Play on: In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view a file on a selected
DLNA Certified device.
Media Sharing: In the Media Sharing settings, if you selected a DLNA Certified device or a Miracast device to share
media files with, the device that you selected will be able to wirelessly access your media files.
Tip: For more information about DLNA Certified devices, visit www.dlna.org.
Play or view your media file on a DLNA Certified device
Your DLNA Certified device must be a Digital Media Renderer.
User Guide Media
159
You can wirelessly play or view media files saved on your BlackBerry device on Wi-Fi CERTIFIED Miracast devices and
supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information
about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap .
3. Tap .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap and select a media file.
To stop playing or viewing the media file on the DLNA Certified device, tap .
Share your media files with DLNA Certified devices
Your DLNA Certified device must be a Digital Media Player.
Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media
files with.
You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED
Miracast devices to wirelessly access your media files.
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more information about
DLNA Certified devices, visit www.dlna.org.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Media Sharing.
To share your media files, turn on sharing for each type of media file that you want to share.
To grant access to devices so that they can access your media files, tap Devices. Select the checkbox beside
each device that you want to grant access to.
Give your device a nickname
You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you
share media files wirelessly or connect using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > About.
3. In the Device Name field, enter the new name for your device.
User Guide Media
160
Maps and locations
Maps
Finding a place
Find a place on a map
You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see where you
need to go.
On the Map tab, in the Search field, enter an address or a descriptive word, such as "coffee" or "hospital."
Tip: When viewing multiple search results, tap to view places as pins on the map.
Pin a place on a map
Add pins to your map to make it easy to keep track of where you are going or mark places of interest.
On the Map tab, touch and hold the point that you would like to pin.
Clear all pins from a map
On the Map tab, tap > .
Start turn-by-turn directions
Verify that location services are turned on and that your BlackBerry device has established a GPS connection.
1. Find a place by doing one of the following:
On the Map tab, search for an address or a place using the Search field. In the search results, tap a place.
On the Map tab, locate a pin on the map. Tap the pin.
On the My Places tab, tap a place or contact.
2. Tap .
3. To begin receiving turn-by-turn directions, tap .
User Guide Maps and locations
161
To stop turn-by-turn directions in the map view or detail view, tap . To stop turn-by-turn directions in the street-level
view, tap anywhere on the screen > .
Switch to the map or detail view for turn-by-turn directions
By default, turn-by-turn directions start with the street-level view of the route.
To switch to one of the high-level views, do one of the following:
To view a list of directions to your destination, tap .
To view an overview of the route on a map, tap .
To return to the street-level view of the route, tap .
Show or hide traffic
If traffic data is available, you can display it as you view a map, or view or listen to turn-by-turn directions in the street-level
view.
Do one of the following:
On the Map tab, tap > .
When viewing or listening to turn-by-turn directions in the street-level view, tap > .
To hide traffic data, tap > .
Mute voice-guided directions
By default, voice-guided directions are turned on.
1. If you are in the map view or the detail list view, to return to the street-level view, tap .
2. To turn off voice-guided directions, tap .
Avoid toll roads, highways, or ferries on your route
You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps.
1. In the Maps app, swipe down from the top of the screen.
2. Tap > Route Options.
3. Set the switches for the types of things that you want to avoid.
User Guide Maps and locations
162
Recalculate routes
While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong
turn or would like alternative directions.
1. If you are in the street-level view, to show the navigation bar, tap the screen.
2. Tap > .
My places
You can find your favorites, recent places, and contacts' places on the My Places tab.
Add a new place to your favorites
1. On the My Places tab, tap > .
2. On the Add Favourite screen, complete the Place Name and Address fields and confirm that the location is found.
3. If necessary, enter any additional information.
4. Tap Save.
Tip: You can also add places to your favorites by touching and holding a search result or contact name and tapping
.
Remove a place from your favorites
1. On the My Places tab, tap Favorites.
2. In the Favorites list, touch and hold the place that you would like to remove.
3. Tap .
Change the details for a place
1. In your search results or in a list, tap a place.
2. Tap > .
3. Change any fields that require updating.
4. Tap Save.
User Guide Maps and locations
163
View your recent places
BlackBerry Maps remembers and organizes the last 100 places you looked up so that you can quickly access them again
when you need to.
On the My Places tab, tap Recents.
Clear your recent places
You can clear the list of recently viewed places inBlackBerry Maps.
Tip: If you have places that you want to keep so that you don't have to search for them again, add them as a favorite before
you permanently clear the list.
1. In the Maps app, swipe down from the top of the screen.
2. Tap > Clear History.
3. Tap Clear Recents.
View a contact’s address on a map
If you have added an address to an entry in the Contacts app, you can view the contact's location on a map and get
directions.
1. On the My Places tab, tap Contacts.
2. Touch and hold a contact's name.
3. Tap .
Changing settings for Maps
Switch between kilometers or miles
BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and kilometers)
measurements, as set in your device settings.
1. In the Maps app, swipe down from the top of the screen.
2. Tap > Units of Measure.
3. Tap Change Device Settings.
User Guide Maps and locations
164
Change default route settings
If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route,
such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
1. In the Maps app, swipe down from the top of the screen.
2. Tap > Route Options.
Switch between voice-guided prompts and tones
BlackBerry Maps can prompt you about upcoming turns using voice directions or tones.
1. In the Maps app, swipe down from the top of the screen.
2. Tap > Navigation Audio.
3. Tap an option.
Location services
About location services
You can turn on location services so that location-based applications and services, like BlackBerry Maps, can find your
location. Location-based applications can use GPS technology and other information to provide you with information, such
as driving directions.
Turn on or turn off location services
Some apps require GPS location information to work as expected.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Location Services.
3. Tap the Location Services switch.
Turn on or turn off traffic data
If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to
BlackBerry applications.
User Guide Maps and locations
165
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Location Services.
3. Tap the Traffic Data Collection switch.
Turn on or turn off location-based ads
If location-based ads are turned on, apps using the Advertising Service can use your GPS location to present more relevant
promotional content or deals. No data that personally identifies you is ever shared with third-party advertisers.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Location Services.
3. Tap the Location-based Ads switch.
Change location permissions for apps
You can review and remove any GPS location-related permissions that individual apps have requested. Some apps require
specific permissions to work as expected.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Security and Privacy > Application Permissions.
3. Tap an app.
4. Tap a switch.
User Guide Maps and locations
166
Compass
Compass at a glance
About the compass
The digital compass on your BlackBerry device works like a regular compass, but also includes additional features. For
example, you can choose whether the compass points to true north or magnetic north. The compass also works in any
direction or orientation, including upside down.
Point the compass to true north or to magnetic north
You can choose to navigate with your compass based on either true north or magnetic north. Magnetic north, which is what
a standard compass points to, can be influenced by several factors and isn't constant. True north, or geographical north, is
what you would see on a paper map and is constant. If you would prefer to navigate based on true north (for example, if you
are using your compass to follow a map) you must turn on GPS.
In the compass app, do one of the following:
To navigate based on true north, at the bottom of the screen, set the switch to On.
To navigate based on magnetic north, at the bottom of the screen, set the switch to Off.
User Guide Maps and locations
167
Troubleshooting: Compass
I'm not getting an accurate reading from the compass
Try the following actions:
If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or
electronics.
If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to
connect to satellites. Try moving outside or near a window in order to establish a GPS connection.
User Guide Maps and locations
168
Applications and features
Remember
Collecting and organizing tasks, notes, and more with
the Remember app
BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information that you want to
remember. With the Remember app, you can sort your information as entries in folders, categorize the entries with tags,
record voice notes that are related to the entries, and add due dates to entries so that you don't forget to complete a task.
For example, if you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the Remember app. As
you're browsing the Internet on your device, you can send trip-related websites to the folder. When you remember
something you need to do before the trip, you can add a to-do item to the folder, and add a due date to the item so that you
don't forget about it. Everything you need to remember about the trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work
email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the
Tasks and Notes folders, and your flagged messages are synced in the Flagged folder. If you added an Evernote account to
your device, you can access your Evernote notebooks in the Remember app and sync your Remember folders to Evernote.
Adding a folder or an entry to the Remember app
Create a folder in the Remember app
1. In the Remember app, tap > .
2. Type a name for the folder.
3. To sync your folder with an account (for example, an Evernote account), choose an account from the Save to drop-
down list.
4. To change the color of the folder, tap a different color swatch.
5. Tap Save.
Add an entry to the Remember app
When you add an entry to BlackBerry Remember, you can choose between a note or task. Tasks include a completion
checkbox and the option to add a due date or reminder.
User Guide Applications and features
169
If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose whether the entry is
a note or task.
1. In a folder or on the Remember folder screen, tap .
2. Tap Note or Task.
3. Enter the information for the entry, such as a title, notes, and a due date.
4. Tap Save.
Tip: To quickly create a list (for example, a grocery list in your "Groceries" folder), tap a folder. In the Add an entry or
search field at the top of the screen, type an entry title. Tap Submit on the keyboard. Add more entries until your list is
complete.
Add a due date and reminder time to an entry
When you add a due date to an entry, your BlackBerry device adds the entry to the Calendar app. To receive a reminder,
you must add a specific reminder time to your entry.
1. While you're adding or changing an entry, tap Task.
To add a due date, tap Add Due Date. Tap a date. Tap Date.
To add a reminder time, tap Reminder. Tap a reminder time. Tap Reminder.
2. Tap Save.
Add tags to an entry
Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries containing recipes, and
then filter your entries by that tag.
1. In the Remember app, tap an entry.
2. Tap > .
Format the text in an entry
Depending on the account that your entry is associated wtih, you might be able to apply formatting to italicize, bold, or
underline text, create lists, or change the text size and color.
1. In the Remember app, tap an entry.
2. In the Additional notes field, tap .
Record a voice note
You can use BlackBerry Remember to record voice notes.
1. In a folder or on the Remember folder screen, tap .
User Guide Applications and features
170
2. Tap .
3. Speak your voice note.
4. When you're finished, tap > Save.
Tip: You can also take pictures without leaving the BlackBerry Remember app. To take a picture, in a folder or on the
Remember folder screen, tap .
Send something to the Remember app
Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents
To Go files to BlackBerry Remember.
1. In an app, touch and hold the item that you want to send to the Remember app.
2. Tap > Remember.
3. Edit the item if necessary.
4. Tap Save.
Changing a Remember folder or entry
Change an entry
1. In the Remember app, tap an entry.
2. Make your changes.
3. Tap Save.
Move an entry to a different folder
If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non-
work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account
supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
1. In the Remember app, tap an entry.
2. In the Folder drop-down list, tap a folder.
3. Tap Save.
Change the color of a folder
1. In the Remember app, touch and hold a folder.
User Guide Applications and features
171
2. Tap .
3. Tap a color.
4. Tap Save.
Delete a folder or an entry in the Remember app
CAUTION: If you delete a folder, the entries inside the folder are also deleted.
1. In the Remember app, touch and hold a folder or an entry.
2. Tap .
Viewing and searching your Remember entries
Search for an entry in the Remember app
1. In the Remember app, in the Add an entry or search field at the top of the screen, start typing a search term.
2. Tap a result.
Tip: You can also use this field to add an entry. Just start typing and tap Submit.
View Remember entries that have the same tag
If you added tags to your BlackBerry Remember entries, you can filter entries by tag.
In the Remember app, do one of the following:
To view entries that have the same tags across all of your folders, on the Remember folder screen, tap > . In
the All Entries drop-down list at the top of the screen, tap a keyword that has been added as a tag.
To view entries that have the same tags and are in the same folder, tap the folder. In the drop-down list at the top of the
screen, tap a keyword that has been added as a tag.
Troubleshooting: Remember app
I can't add due dates, tags, voice notes, or attachments to an entry
If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry
device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
User Guide Applications and features
172
I can't send something to the Remember app
Some items, such as calendar events, can't be sent directly to BlackBerry Remember. You should be able to send photos,
videos, audio files, websites, contacts, and Documents To Go files to the Remember app.
You might not be able to share certain items into folders that are synced with a work account.
I can't open a folder in the Remember app
If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your
folders and entries.
1. In the Remember app, at the top of the screen, tap Work Space is Locked.
2. Enter your work space password.
3. Tap Unlock.
Calendar
About the Calendar app
The BlackBerry Calendar app on your device takes the calendar info from the email and social networking accounts that
you add to your device. The Calendar app presents the info to you so that you can view all your meetings, appointments,
and events in one place. If you subscribe to public calendars, such as movie theater calendars or school calendars, events
from those calendars can also appear in the Calendar app.
Even if you don't add any accounts to your device, you can still use the Calendar app to create and manage meetings,
appointments, and events.
User Guide Applications and features
173
The Calendar app at a glance
Shortcuts: Calendar app
Go to today Press T
Go to the week view Press W
Go to the month view Press M
Go to the previous day, week, or month Press P
Go to the next day, week, or month Press N
Go to the schedule view Press D
Go to the agenda view Press A
Create a new event Press C
Search your events Press S
Edit an event Open an event and press E.
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
User Guide Applications and features
174
1. On the home screen, swipe down from the top of the screen.
2. Tap > Accounts.
3. If you already added an account to your device, tap to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your
device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
If necessary, change any sync settings.
If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday
Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take
advantage of features like BlackBerry Balance. If you organization hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
Your username
Your enterprise activation password
Server name
1. On the Add Account screen, tap > Work Account.
2. Enter the username, activation password, and server address for your account.
User Guide Applications and features
175
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.
Add an email account supported by Microsoft Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
Your username and work network password
Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,
tasks, and notes associated with the account are synced with your BlackBerry device.
1. On the Add Account screen, tap > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
To use your organization's VPN, set the VPN switch to On.
To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous
BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a
forwarding email address and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
User Guide Applications and features
176
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
Messaging server type (POP or IMAP)
Incoming and outgoing messaging server address
Incoming and outgoing messaging server port numbers
Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1. On the Add Account screen, tap > IMAP or POP.
2. Enter the account information.
To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the
Sync Interval drop-down list, tap an option.
To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-
down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
Your username and password
The email address associated with the account
The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap > CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
Subscribe to a public calendar on your device
Make sure you have the address for the public calendar in iCalShare (ICS) format.
You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the
Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the
owner can change events in a public calendar.
User Guide Applications and features
177
1. On the home screen, swipe down from the top of the screen.
2. Tap > Accounts > > Subscribed Calendar.
3. In the Calendar Name field, enter a name for the calendar.
4. In the Server Address field, enter the address for the public calendar in ICS format.
5. Tap Done.
Check your upcoming events from the BlackBerry Hub
You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where
you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events
start to appear. The more you drag, the more you see.
View your events
You can switch between viewing your events by day, week, or month.
In the Calendar app, do one of the following:
To view events for a single day, tap the tab in the lower-left corner. To see a schedule view, tap . To see an agenda
view, tap . To see who you're meeting with for the day, tap .
To view events for a week, tap the tab in the lower-left corner. Tap . Try using the pinch gesture to zoom in and see a
more detailed view.
User Guide Applications and features
178
To view events for a month, tap the tab in the lower-left corner. Tap . Numbers on the calendar are sized depending
on the number of events booked for the day: the bigger the number, the more you have planned for the day.
To go to today's date in any calendar view, tap .
Tip: To see a 4-month view of the calendar, in the month view, at the top of the screen, touch the month and drag your
finger down.
Find email and files associated with an event
Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if
you're meeting with people to review a document, your device might show that document.
1. In the Calendar app, tap an event.
2. Tap Emails.
Check who you're meeting with
In the Calendar app, do one of the following:
To see who you're meeting with throughout a day, tap the tab in the lower-left corner. Tap .
To see who you're meeting with at a meeting or event, tap the event. Tap People.
Tip: Tap on a person's name to view more info.
Create an event
1. In the Calendar app, tap .
2. Enter the information for the event.
3. Tap Save.
Tip: In any schedule view (for example, in the day schedule view or in the week view), you can also create an event by just
tapping a spot on the schedule. Tap the New Event block that appears to change the event.
Invite people to an event
If your account supports adding participants to events, then you can add participants either when you create the event, or
after. If you added a Microsoft Exchange work account, you can connect to the remote server to add people who aren't in
your contact list.
When you create or change an event, tap the Participants field.
User Guide Applications and features
179
If the person that you want to add is in your contact list, start typing a name. Tap the name from the list.
If the person that you want to add is in your organization, and you added your work account to your device, type the
name. Tap Look up.
Tip: Some accounts might let you view the participants' availability. After you add all the participants to the event, tap the
event time near the top of the screen. If any of the participants have a schedule conflict, the time slider at the top of the
screen is red. To find a time that works for everyone, move the slider until it turns green.
Add a location to an event
When you create or change an event, do one of the following:
To type a location manually, in the Location field, type a location.
To open the Maps app and choose a location, in the Location field, tap . Choose a location.
Schedule a recurring event
1. When you create or change an event, tap the time for the event.
2. Tap No Recurrence.
3. In the Recurrence drop-down list, tap an option.
4. When you're finished, tap .
Change the availability status or reminder time for an event
When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for the event's
availability status and the reminder time. You can change these settings.
1. When you create or change an event, tap any of the icons at the top of the screen.
To change the availability status, in the Status drop-down list, tap Busy, Out of Office, or Free.
To change the reminder time, in the Reminder drop-down list, tap an option.
2. Tap Save.
Add conference call details to an event
When you add conference call details to a meeting or event, participants with BlackBerry devices can use the Join Now
feature to join the conference call without dialing the various numbers and conference call bridges.
Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually
add the details to each conference call meeting.
1. When you create or change an event, tap any of the icons at the top of the screen.
2. In the Conference drop-down list, do one of the following:
User Guide Applications and features
180
To add new conference call details to your event, tap Add Bridge. Enter a name for the conference call, and the
phone numbers and access codes. Tap Save.
If you have conference call details saved in your Calendar app settings, tap a conference call bridge.
Hide a calendar
You can temporarily hide calendars from the main view in your Calendar app.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap .
3. Clear the check box beside the calendar that you want to hide.
Change or delete an event
If you're the organizer of an event, you can change or delete it.
In the Calendar app, touch and hold an event.
To change an event, tap . Make your changes. Tap Save.
To delete an event, tap .
Join a conference call from a meeting reminder
If a meeting in your calendar includes conference call info, you might be able to join the call with one tap instead of dialing
the conference call numbers manually.
In the meeting reminder, tap Join Now.
Save conference call details in the Calendar app
You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your
meeting invitations.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap > Mobile Conferencing > .
3. Enter the conference call bridge information, such as phone numbers and access codes.
4. Tap Save.
User Guide Applications and features
181
Send an "I will be late" message
If you will be late for a meeting or event, you can quickly send a message to let other participants know.
1. Open the event, either from the BlackBerry Calendar app or from the event reminder.
2. Tap > .
3. In the dialog box, move the slider to indicate how late you will be.
4. Tap Email All or Email Organizer.
Share a file with meeting participants
You can use email to share the files on your BlackBerry device with other meeting participants.
1. Touch and hold a file.
2. Tap > Meeting Participants.
3. Tap a meeting.
4. On the Compose screen, type a message.
5. Tap Send.
Calendar app settings
Change your default email address or calendar
When you share something (for example, a picture or a website) by email or when you compose a new email, your
BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a
meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap .
To change the default account that you send email from, in the Email Address drop-down list, tap an account.
To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-
down list, tap a calendar.
User Guide Applications and features
182
Change the email address to use with each calendar
If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When
you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
The email address that you use must already be added to your device. Some accounts don't allow you to change the email
address (for example, your work account).
1. In the Calendar app, swipe down from the top of the screen.
2. Tap > Meeting Invitation Settings.
3. Beneath a calendar, in the drop-down list, tap an email address.
Change the color for a calendar
Each calendar that you add to your device is assigned a color to help you differentiate between events. You can customize
the colors of your calendars to suit your taste.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap > Calendar Colors.
3. Tap a calendar.
4. Tap a color.
Change default settings for events
You can change the default length, reminder times, and snooze intervals for your events or meetings.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap Settings > General.
To change how long your meetings are scheduled for, in the Meeting Duration drop-down list, tap a new duration.
To change the default reminder time for events, in the Meeting Reminder or All-Day Meeting Reminder drop-
down list, tap a new time.
To change the snooze intervals, in the Snooze Interval drop-down list, tap a new snooze time.
Change how your calendar is displayed
1. In the Calendar app, swipe down from the top of the screen.
2. Tap Settings > General.
To change the view (day, week, or month) that you see when you open the calendar, in the Default Calendar View
drop-down list, tap a view.
User Guide Applications and features
183
To change the day that the week starts on, in the First Day of the Week drop-down list, tap an option.
To change your working hours, in the Working Hours section, in the Start and End drop-down lists, tap an option.
To use growing numbers to indicate the busyness of a day, set the Growing Numbers switch to On.
Troubleshooting: Calendar app
I can't sync my calendar
Try the following:
If your calendar is associated with one of your accounts (for example, your Gmail calendar), check that synchronization
for the calendar is turned on. On the home screen, swipe down from the top of the screen. Tap > Accounts. Tap an
account. Check that the Sync Calendar switch is set to On.
If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the
calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
If your calendar still isn't in sync, try removing and re-adding the account that the calendar is associated with.
I can't reply to or send meeting invitations
Check that you added an email account that has an integrated calendar. Some accounts might not include a calendar
feature.
New or updated events aren't appearing in my calendar
You might need to refresh your calendars. In the Calendar app, swipe down from the top of the screen. Tap .
Contacts
About the Contacts app
When you add contacts to your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the
BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and
events or share your pictures and videos.
If you added an email account or social networking account to your device, contacts from those accounts can appear in
your contact list. It's simple to find the people that you want to connect with because your device automatically merges
contacts who share first and last name, email addresses, or mobile phone numbers.
User Guide Applications and features
184
Contacts at a glance
Shortcuts: Contacts
Search for a contact In the contact list, start typing a contact's name.
Edit a contact In the contact list, tap a contact. Press E.
Go to the top of a contact's details In a contact's details, press T.
Go to the bottom of a contact's details In a contact's details, press B.
Adding contacts
Set up email or other types of accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote
account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap > Accounts.
3. If you already added an account to your device, tap to add another account.
User Guide Applications and features
185
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your
device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
If necessary, change any sync settings.
If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday
Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your device and take
advantage of features like BlackBerry Balance. If you organization hasn't upgraded to BlackBerry Enterprise Service 10
and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft
Exchange ActiveSync. For more information, contact your administrator.
Make sure you know the following from your administrator:
Your username
Your enterprise activation password
Server name
1. On the Add Account screen, tap > Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to
enter your work network password.
User Guide Applications and features
186
Add an email account supported by Microsoft Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
Your username and work network password
Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts,
tasks, and notes associated with the account are synced with your BlackBerry device.
1. On the Add Account screen, tap > Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in
the Sync Interval drop-down list, tap an option.
To use your organization's VPN, set the VPN switch to On.
To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an
option.
3. Tap Next.
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous
BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a
forwarding email address and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
Messaging server type (POP or IMAP)
Incoming and outgoing messaging server address
Incoming and outgoing messaging server port numbers
User Guide Applications and features
187
Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.
For more information, contact your administrator.
1. On the Add Account screen, tap > IMAP or POP.
2. Enter the account information.
To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the
Sync Interval drop-down list, tap an option.
To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-
down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
Your username and password
The email address associated with the account
The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap > CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
Add a contact to the Contacts app
1. In the Contacts app, tap .
2. Enter the information for the contact. For additional fields, tap .
3. If you have a work account and BlackBerry Balance set up on your device, to save the contact in your work space, at
the top of the screen, tap Work. Once you start adding contact information, you can't save the contact in your
personal space.
4. Tap Save.
Copy contacts to and from your micro SIM card
Your micro SIM card can store contact names and phone numbers. Copying contacts to and from your micro SIM card
allows you to easily transfer contacts from one device to another. When you insert a micro SIM card in your BlackBerry
device, you can view contacts that are stored on the micro SIM card in your contact list. You can copy the micro SIM card
contacts to your device memory so that the contacts are available to you even if the micro SIM card is removed.
User Guide Applications and features
188
You can also use BlackBerry Link to back up your contacts on a computer.
Note: If you added a work account to your device and your administrator turned on BlackBerry Balance, you can't copy
work contacts to your micro SIM card.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap .
To copy all of the contacts from your SIM card to your device memory, tap Import Contacts from SIM Card.
To copy all contacts from your device memory to your SIM card, tap Copy Contacts from Device to SIM Card.
To view your SIM card contacts and decide which ones you want to copy to your device, tap Manage SIM Card
Contacts.
Add a contact from the BlackBerry Hub
1. In the BlackBerry Hub, touch and hold a message.
2. Tap .
To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a
contact from the list.
To add the contact as a new contact, tap .
3. Tap Save.
Add a contact from the Calls screen
1. In the Phone app, tap .
2. Touch and hold a phone number.
3. Tap .
To add the phone number to an existing contact entry, tap a contact from the list.
To add the contact as a new contact, tap .
4. Tap Save.
Contact views
When you tap a contact, your BlackBerry device shows you lots of details about the contact. Some info, like a contact's
birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you
added to your device, like Twitter or LinkedIn. Other info can be added by you. There are three tabs, or views, that you can
tap through.
Details
User Guide Applications and features
189
This view shows you an overview of contacts' details: how to contact them, where they work, their birthdays, and so
on. You can tap on phone numbers or email addresses to start connecting with contacts.
Updates
This view shows you your contacts' most recent updates from social networking apps like Twitter and Facebook. If
you added a contact's company name, the Updates view also shows you news about that company. Tap on an
update to see it in a social networking app or the browser.
Activity
This view shows you upcoming and past interactions with your contacts. Tap on any activity to go directly to that
event on your device.
Changing contacts
Add or change a picture for a contact
1. In the Contacts app, tap a contact > .
To use a picture from a social networking account that you added, tap one of the available pictures at the top of
the screen.
To use a saved picture from your picture library, in the picture area, tap . Browse to the picture.
To take a picture with the camera, in the picture area, tap . Tap . Take a picture. If necessary, crop or
edit the picture. Tap Done.
2. Tap Save.
Change info for a contact
1. In the Contacts app, tap a contact > .
2. Make your changes. For additional fields, tap .
3. Tap Save.
Delete a contact
1. Touch and hold a contact.
2. Tap .
User Guide Applications and features
190
Add a contact to your favorites
When you add contacts to your favorites, their pictures appear at the top of your contact list so that you can quickly
connect with them.
1. In the Contacts app, touch and hold a contact.
2. Tap .
Contact someone
1. Touch and hold a contact.
2. Tap how you want to reach the contact.
Set a custom ring tone for a contact
1. In the Contacts app, tap a contact.
2. Tap .
3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications.
In the Phone Ring Tone drop-down list, tap a ring tone.
To use music as the ring tone, in the Phone Ring Tone drop-down list, tap Browse Music. On the Select Music
screen, tap the music that you want to use.
4. Tap Back.
5. Tap Save.
Search for a contact
Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that
you're looking for.
In the Contacts app, tap .
To search contacts from your contact list, just start typing. When the contact appears, tap the contact.
To search contacts from a remote address book (for example, your company's address book), type the contact's name.
Tap Remote Search.
User Guide Applications and features
191
Filtering contacts
There are a couple of different ways to change who you see in your contact list.
View contacts by account
If you want to see only people whom you can contact in a certain way (for example, through BBM), you can quickly filter
your contact list.
1. In the Contacts app, tap .
2. Tap the type of contacts that you want to see.
Hide a set of contacts
You can completely remove a type of account from your contact list. For example, if you mainly follow celebrities on Twitter,
you might not want to see them in your contact list.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap .
3. In the Show Account in Contact List section, set the switch that appears beside an account to Off.
Sort your contacts
Your contacts are originally sorted by first name, but you can also sort by last name or company.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap Settings.
3. In the Sort Contacts by drop-down list, tap a sort option.
Share a contact
You can share a contact's details with others in .vcf format. This is like passing around a business card, but digitally.
1. In the Contacts app, touch and hold a contact.
2. Tap .
User Guide Applications and features
192
Troubleshooting: Contacts
My contacts weren't merged automatically
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for
example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see
duplicate entries in your contact list, you can merge those contacts into one entry.
1. In the Contacts app, touch and hold a contact.
2. Tap .
3. Tap the contacts that you want to merge.
4. Tap .
My contacts' pictures change sometimes
If you added a social networking account to your BlackBerry device and you're using a profile picture as a contact's
picture, then the picture changes when your contact changes his or her profile picture.
Clock
Clock at a glance
User Guide Applications and features
193
Shortcuts: Clock
Using the stopwatch
To start or stop the stopwatch, press .
To reset the stopwatch and clear lap results, press .
Using the timer
To start or stop the timer, press .
To reset the timer, press .
Change the clock face
1. In the Clock app, swipe down from the top of the screen.
2. Tap .
3. Tap the Clock Face drop-down list.
4. Tap a clock face type.
User Guide Applications and features
194
Alarm clock
Set an alarm
1. Tap .
2. Set the Alarm switch to On.
3. Touch and hold the dial outside of the clock face.
4. Slide the dial around the clock face to your desired time.
5. To save the alarm time, tap anywhere on the screen.
Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm
time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up or down to adjust the time that the alarm
is set for.
Set additional alarms
You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on different days at
different times. You can keep track of all the alarms you set by naming them, and you can set a different alarm tone,
recurrence, and snooze duration for each alarm.
1. Tap .
2. Do one of the following:
If you only have one alarm set, tap .
If you already have two or more alarms set, tap > .
3. Type an alarm name.
4. Set an alarm time, recurrence, tone, and snooze duration.
5. Tap Save.
Tip: Once you've set multiple alarms, you can quickly adjust the different alarm times by touching and holding any of the
dials outside of the clock face and sliding the dial around the clock face to your desired time.
Manage your additional alarms
1. Tap > .
2. Do any of the following:
To turn on or off an alarm, next to the alarm, set the switch to On or Off.
User Guide Applications and features
195
To change the alarm name, time, tone, recurrence, or snooze duration, tap an alarm.
To delete an alarm, touch and hold an alarm. Tap .
Change your alarm tone
1. Do one of the following:
If you have one alarm set, tap .
If you have multiple alarms set, tap .
2. Tap an alarm.
3. Tap Alarm Tone.
4. Select one of the alarm tone options.
Tip: To use music you have added or downloaded to your BlackBerry device, tap .
Set an alarm for multiple days
1. Do one of the following:
If you have one alarm set, tap .
If you have multiple alarms set, tap .
2. Tap an alarm.
3. Tap Recurrence.
To set a daily alarm, set the Daily switch to On.
To set an alarm to recur on specific days, select the checkbox next to one or more days.
Set the snooze
1. Do one of the following:
If you have one alarm set, tap .
If you have multiple alarms set, tap .
2. Tap an alarm.
3. Tap Snooze.
4. Select a length of time.
User Guide Applications and features
196
Stopwatch
1. Tap .
2. Tap Start.
3. To start a new lap, tap Lap.
To view your lap times, swipe from right to left.
Timer
Set the timer
1. Tap .
2. Touch and hold the dial outside of the clock face.
3. Slide the dial around the clock face to your desired time.
4. Tap Start.
Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute and second, tap
the time that appears in the middle of the clock face. Scroll up or down to adjust the hours, minutes, and seconds that the
timer is set for.
Change your timer tone
1. Tap .
2. In the middle of the clock face, tap the time.
3. Tap Timer Tone.
4. Tap a timer tone.
Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music.
World clock
If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world
clock screen to quickly see the time in a variety of cities around the world.
User Guide Applications and features
197
Add a city to the world clock screen
1. Tap .
2. Tap Add.
3. Enter a location.
4. Tap a city.
Delete a city from the world clock screen
1. Tap .
2. Touch and hold a city.
3. Beside a city, tap .
Turn on bedside mode
You can turn on bedside mode when you go to sleep so that you're not notified when you receive new messages. In bedside
mode, any alarms that you set will still go off and your BlackBerry device displays the time, dimly lit. You can also choose
whether or not you want to be alerted when you receive phone calls.
1. In the Clock app, swipe down from the top of the screen.
2. Tap .
Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the alarm. To turn off the
alarm in bedside mode, swipe up from the bottom of the screen.
User Guide Applications and features
198
Hear phone calls in bedside mode
When you enter bedside mode, all of your notifications are set to silent. You can choose to turn on only your phone while in
bedside mode, so that phone calls are the only notifications that you receive.
1. In the Clock app, swipe down from the top of the screen.
2. Tap .
3. Set the Phone Calls in Bedside Mode switch to On.
Calculator
Calculator at a glance
Using the calculator
Switch to a scientific or standard calculator
You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device.
On the calculator screen, swipe left or right on the keypad.
User Guide Applications and features
199
Convert a unit of measurement
You can use the calculator on your BlackBerry device to convert one unit of measurement to another. The calculator
includes many different types and units of measurement for the different kinds of scenarios that you find yourself in, so you
don't need to stop what you're doing to convert measurements.
1. Tap Converter.
2. Choose a measurement type, the unit to convert from, and the unit to convert to.
3. Enter the value that you want to convert.
Calculate a tip
When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip. You can customize
your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip.
The tip calculator can also calculate how much each person owes on a bill, making it easy to divide up a bill amongst a
table of people.
1. Tap Tip.
2. In The Bill field, enter the total amount of the bill.
3. If necessary, change any of the additional tip options.
View your previous calculations
To view your previous calculations, slide your finger down in the answer field.
To clear all of your previous calculations, tap .
User Guide Applications and features
200
Browser
Browsing the Internet
Browser at a glance
Shortcuts: Browser
Go forward one page Press N
Go back one page Press P
Find text on a page Press S
Open your bookmarks Press K
Open your history Press H
Enter reader mode Press R
Refresh a web page Press L
Zoom in Press I
Zoom out Press O
Go to the top of a web page Press T
Go to the bottom of a web page Press B
User Guide Applications and features
201
Move down the screen Press .
Move up the screen Press and .
Go to a website
1. Type a web address or search term into the address bar at the bottom of the Browser.
2. Press .
Change the current search engine
After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it
again.
1. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of the screen.
2. Tap the search engine that you want to use.
Using Browser tabs
Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the tabs quickly.
Open a new tab
1. In the Browser, tap .
2. Tap .
Tip: Close a tab when you're finished with it to improve the performance of the Browser.
Switch between tabs
1. In the Browser, tap .
2. Tap a tab.
Close a tab
1. In the Browser, tap .
2. On the tab that you want to close, tap .
User Guide Applications and features
202
Open a link in a new tab
1. In the Browser, touch and hold a link.
2. Tap .
Share a link or picture
You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more.
In the BlackBerry Browser, do one of the following:
To share the webpage that you're looking at, tap > .
To share a link or a picture, touch and hold the link or picture. Tap or .
Search for text on a webpage
On a webpage, tap > .
View webpages in a reader-friendly format
To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads, you can use the
reader mode.
On a webpage, tap > .
Change text size in reader mode
Do one of the following:
To increase the text size, tap .
To decrease the text size, tap .
User Guide Applications and features
203
Change the background color in reader mode
Tap > .
Find files that you downloaded
After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and
share it.
In the Browser, tap > .
Clear your list of downloaded files
In the Browser, tap > > .
Bookmark a favorite webpage
On a webpage, tap > .
Add a website to your home screen
You can create a shortcut to a website on your home screen so that you can quickly go to a website without opening the
browser first.
On a website, tap > .
Changing your Browser settings
Customize the Browser start screen
You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show
thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous
Browser session.
1. In the Browser, tap > > Display and Actions.
2. Tap the On Startup Show drop-down list.
To set a specific home page, tap My Home Page. Type a web address.
To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page.
To open the webpages from your previous Browser session, tap My Tabs From Last Time.
User Guide Applications and features
204
Turn on Adobe Flash support
1. In the Browser, tap > > Display and Actions.
2. Set the Adobe Flash switch to On.
Bookmarks and history
Bookmark a favorite webpage
On a webpage, tap > .
View your Browser bookmarks
In the BlackBerry Browser, tap > .
View your bookmarks by tags or in a list
1. In the Browser, tap > .
2. Tap or .
Organizing your bookmarks
It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for.
Change your bookmarks
You can change the name or web address of a bookmark.
1. In the Browser, tap > .
2. Touch and hold a bookmark.
3. Tap .
4. Type a new name or web address.
Add, rename, or delete a bookmark tag
Tags help you categorize your bookmarks so that you can find them more quickly. For example, you might want to tag all of
your news-related bookmarks with "News", or your favorite blogs with "Blog".
User Guide Applications and features
205
In the Browser, tap > .
To add a tag, touch and hold a bookmark. Tap . In the Add tags field, type a tag name.
To rename a tag, tap . Touch and hold a tag. Tap . Type a new name for the tag.
To remove a tag from a bookmark, touch and hold a bookmark. Tap . Tap a tag.
To delete all instances of a tag, tap . Touch and hold a tag. Tap .
Delete a bookmark
1. In the Browser, tap > .
2. Touch and hold a bookmark.
3. Tap .
View your browsing history
On a webpage in the Browser, touch and hold until your history appears.
To go to a page in your history, tap the page.
To see your full tab history, tap .
To dismiss your browsing history, tap anywhere on the screen.
Tip: To view your full browsing history, tap > .
Delete your browsing history
1. In the Browser, tap .
2. Tap
To delete all of your browsing history, tap .
To delete a specific webpage from your browsing history, touch and hold the thumbnail for the page. Tap .
Browsing safely
About website certificates
Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use
certificates to help prove authenticity. If a website has a certificate, certificate icons appear beside the web address bar.
User Guide Applications and features
206
Website certificate icons
Icon Description
The website's identity has been verified by an extended validation certificate from a trusted
certificate authority.
The website's identity has been verified by a domain-validated certificate from a trusted
certificate authority.
Some parts of the website are secure while other parts of the website are not.
The website might be unsafe because the certificate is unknown.
Change Browser security settings
In the Browser, tap > > Privacy and Security.
Security settings
Remove History Items
Specify how often your device automatically deletes information from your BlackBerry Browser history.
Private Browsing
Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is
open. When you close the Browser, the information is automatically deleted. As well, any settings that you change
while in private browsing mode apply only during the session, and Adobe Flash support is automatically turned off. If
your administrator has turned on BlackBerry Balance technology, and you're using your work space, you can't turn
on private browsing.
Accept Cookies
Cookies are used by some sites to send and receive information between the website and the Browser. Cookies can
be helpful as they allow websites to remember information about your preferences and user information, but
cookies can pose a security risk as well.
Clear Cookies and Other Data
Clear some or all of your saved Browser data.
Clear History
Clear your Browser history.
User Guide Applications and features
207
Change permissions for specific websites
As you browse the Internet, you might grant permissions to allow websites to access information, such as your location. You
can remove those permissions at any time.
1. In the Browser, tap > > Site Permissions.
2. Tap a website. Tap Edit.
3. Tap beside the permissions that you want to remove.
4. Tap Done.
Troubleshooting: Browser
I can't watch a video online
While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and
some websites block content from being viewed on mobile devices. For more information about supported video formats,
search the Help.
Smart Tags
The Smart Tags application explained
The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include text, websites and
other URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag,
display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows
you to store the smart tags that you receive and use them or pass them on later.
Instead of handing out business cards, try creating your own smart tag that contains your contact information so that with
just a click, recipients can call, text, or send you an email. Have an event coming up? Try making a smart tag that contains
the event information, then copying the smart tag to a writeable NFC tag that is attached to a small gift for your guests.
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
Scan a QR Code, barcode, or an NFC tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
User Guide Applications and features
208
When you scan a QR Code or barcode by using the Smart Tags app, your device saves the information as a smart tag.
When you scan an NFC tag, your device opens the information in the corresponding application type. You can save the
information as a smart tag by opening the Smart Tags app before you scan the NFC tag.
Do any of the following:
To scan a QR Code or barcode, open the Smart Tags app. Tap . Tap or . Hold your device so that all four
corners of the QR Code or barcode appear on your screen.
To scan an NFC tag, tap the back of your device against the NFC tag.
Delete a smart tag from your device
1. In the Smart Tags app, highlight one or more tags that you want to delete.
2. Tap .
Create your own smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
1. In the Smart Tags app, tap .
2. Tap a tag type.
3. In the fields that appear on the screen, enter the necessary information.
Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add. Repeat Steps 2 and 3 to create a tag.
User Guide Applications and features
209
Smart tag types
Web
Use to create a smart tag that, when opened, takes you to a webpage.
Smart Triggers
Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various settings on your
BlackBerry device.
Wi-Fi
Use to create a smart tag that, when written to an NFC tag and then tapped on, connects you to a specified Wi-Fi
network.
Bluetooth
Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs you with a specified Bluetooth
enabled device.
Contact
Use to create a smart tag that, when opened, adds the contact information in the Contacts app.
Event
Use to create a smart tag that, when opened, creates an appointment in the Calendar app.
Geo Location
Use to create a smart tag that, when opened, searches for directions in the Maps application.
Phone
Use to create a smart tag that, when opened, calls a phone number.
Email
Use to create a smart tag that, when opened, composes an email. When you create the tag you can fill in the
Subject and Message fields to prepopulate these fields when the tag is opened, or you can leave these fields blank.
Text Message
Use to create a smart tag that, when opened, composes a text message. When you create the tag you can fill in the
Message field to prepopulate this field when the tag is opened, or you can leave this field blank.
Text
Use to create a smart tag that displays a message.
Other
Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For
example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart
tag for your app.
User Guide Applications and features
210
Favorite a smart tag
You can make smart tags easier to find if you mark them as favorites.
1. In the Smart Tags app, find and highlight the tag that you want to favorite.
2. Tap .
View your favorite smart tags
In the Smart Tags app, tap > .
Share a smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
In the Smart Tags app, highlight a tag.
To display the smart tag as a QR Code for another device to scan, tap .
To share the smart tag through a message, such as an email or text message, or to share the smart tag with an
application, such as BlackBerry Remember, tap . Tap a message type or application.
To send the smart tag to another NFC-enabled BlackBerry device, tap > NFC. Align the backs of the devices.
To copy the smart tag to a writeable NFC tag, tap . Tap your device against the NFC tag.
Tip: NFC tags are often sold as stickers. If you copy your smart tag to an NFC tag sticker, you can stick your smart tags
nearly anywhere.
Lock a smart tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you should lock the NFC
tag to prevent tampering. When an NFC tag is locked it can't be unlocked, changed, or erased.
1. In the Smart Tags app, tap > .
2. Align the back of your BlackBerry device with the tag.
User Guide Applications and features
211
Erase smart tag information from an NFC tag
The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and
your BlackBerry device model.
If the NFC tag isn't locked, you can erase the smart tag information that is stored on it.
1. In the Smart Tags app, tap > .
2. Align the back of your BlackBerry device with an NFC tag.
Voice Control
Using the BlackBerry Voice Control app
The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and tasks with your
voice. Instead of navigating to a specific app, you can simply open the Voice Control app and speak your commands. You
can use the Voice Control app to do the following:
Make a call.
Send an email, text message, or BBM message.
Search the Internet or your BlackBerry device.
Book meetings and appointments.
Set reminders.
Change your Facebook status or post a tweet.
Save notes and memos in BlackBerry Remember.
Set an alarm.
1. To open the Voice Control app, do one of the following:
On the home screen, tap the Voice Control icon.
Press and hold the Mute key on the right side of your device.
2. After the beep, say a command.
Making a phone call with the Voice Control app
Using the Voice Control app, you can make a phone call by saying a phone number, or by saying the name of someone in
your Contacts app.
User Guide Applications and features
212
Dial a number
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Dial" and the number that you want to call.
Call a contact
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say a command. For example, "call Megan Ball." If you have multiple numbers for a contact, you can
specify which number you want to call. For example, you can say "Call Ian at work."
Searching using the Voice Control app
When you say your search terms, the Voice Control app automatically searches your BlackBerry device first. To search the
Internet before searching your device, specify that you want to search the Internet when you say your search terms. For
example, "Search the Internet for electric cars."
To help improve your search results, be as specific as possible with your search terms. For example, "Search contacts for
Megan Ball," "Search for messages from Matthew," or "Search for notes containing the word dogs."
Search your device using the Voice Control App
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say your search terms. For example, "Search contacts for Megan Ball."
Search the Internet using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say your search terms and specify that you want to search the Internet. For example, "search the
Internet for custom cars."
Ask a question using the Voice Control app
You can ask a variety of questions using the Voice Control app. If your question can't be answered, you'll have the option of
searching the Internet for your question.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, ask a question. For example, you can say "How many people live in Canada?" "What is the square root
of 36?" or "Why is the sky blue?"
User Guide Applications and features
213
Send messages using the Voice Control app
Using the Voice Control app, you can send a text message, email, or BBM message without typing a single word. Just
specify which type of message that you want to send and who you want to send it to, then compose your message aloud.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. When you hear the beep, say your command. For example, "send an email to Tanya McPherson" or "Text Elliot Fung
'I'm on my way.'"
Book a meeting or appointment with the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say the date, time, subject, and location of the meeting or appointment. For example, "Schedule a
doctor's appointment tomorrow at 2 o'clock at the medical center."
Tip: To add contacts to a meeting, include their names when you're scheduling the meeting. For example, "Schedule a
team meeting with Nicole Lavigne on Friday at 11 o'clock."
Set a reminder with the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say what you would like to be reminded about and when you would like to be reminded. For example,
"Remind me to buy milk tomorrow."
Type using voice dictation
You can use voice dictation to type hands-free instead of using your keyboard.
1. To turn on voice dictation, on the home screen, swipe down from the top of the screen.
2. Tap Settings > Voice Control.
3. Tap Enable Dictation.
Once you turn on voice dictation, when your keyboard appears, tap the key to begin voice dictation.
Set an alarm using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Set an alarm" and the time that you want to set the alarm for. For example, "Set an alarm for
6:00" or "Set an alarm for one hour from now."
User Guide Applications and features
214
Get directions using the Voice Control app
When you get directions using the Voice Control app, the directions appear in the Maps app.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Get directions to" or "Go to" and say an address, city, or point of interest. For example, you can
say "Get directions to 175 Columbia St. West, Waterloo, Ontario" or "Go to New York City."
The address, city, or point of interest opens in the Maps app. If more than one result is found for your address, city,
or point of interest, tap . Tap a destination.
Change your Facebook status using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Update my Facebook status" and say your status. For example, "Update my Facebook status to
heading to the movies tonight."
Post a tweet using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Tweet" and say your tweet. For example, "Tweet heading to the car show today."
Post a LinkedIn update using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "LinkedIn" and your update. For example, "LinkedIn heading to the conference room for a
meeting."
Save notes and memos using the Voice Control app
The notes and memos you create with the Voice Control app are saved as entries in BlackBerry Remember.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Make a note" and say what you want your note to contain. For example, "Make a note to call
Mom."
Check your wireless coverage status using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, do one of the following:
User Guide Applications and features
215
To check your mobile network coverage, say "How many bars do I have?"
To check your Wi-Fi connection status, say "What is my Wi-Fi status?"
To check both your mobile network coverage and Wi-Fi connection status, say, "What is my signal strength?"
Check your battery level using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "What is my battery level?"
Hear your latest unread message read back to you
You can hear your latest unread email message or text message.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
2. After the beep, say "Read my last email," or "Read my last text."
Voice Control settings
Change your Voice Control language
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Voice Control.
3. In the Language drop-down list, tap a language.
Change the voice recognition mode
The Voice Control app has two voice recognition modes. When you choose Voice Dialing Only, you can use the Voice
Control app in more languages, but you will be unable to use many features, such as searching your BlackBerry device and
the Internet, booking appointments, and sending messages. When you choose Voice Recognition, you can use all of the
features that the Voice Control app supports.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Voice Control.