Dell Latitude 5175/5179 User’s Guide 5175 Operating Instructions Ug En Us

User Manual: dell Latitude 5175 - Operating Instructions Free User Guide for Dell Tablet and eReader, Manual

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Latitude 5175/5179
User’s Guide

Regulatory Model: T04E
Regulatory Type: T04E001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use
of your tablet.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.

Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and
international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks
of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.

Updated - 2015 - 11
Rev. A00

Contents
1 Tablet features........................................................ 6
2 Setting up your tablet...............................................10
Charging your tablet.................................................... 10
Turning on your tablet..................................................11
Inserting the micro-SIM card........................................... 11
Removing the micro-SIM card..........................................12
Inserting the microSD card............................................. 13
Removing the microSD card............................................14
Using the headset....................................................... 14
3 Using your tablet.....................................................16
Turning off your tablet................................................. 16
Using the power button on the Start screen................... 16
Using the power button............................................16
Turning off the screen.................................................. 17
Using the power button on the Start screen................... 17
Using the power button............................................17
Start screen.............................................................. 17
Wi-Fi....................................................................... 18
Turning Wi-Fi on or off............................................ 18
Connecting to a network.......................................... 18
Mobile broadband setting.............................................. 18
Bluetooth................................................................. 18
Turning Bluetooth on or off ...................................... 18
Pairing with Bluetooth-enabled devices........................ 19
Screen orientation.......................................................19
Locking or unlocking the screen orientation................... 19
Adjusting screen brightness............................................19
Auto adjust.......................................................... 20
Synchronizing your tablet.............................................. 20

Restoring your operating system...................................... 20
Resetting your tablet.............................................. 21
Gestures...................................................................21
4 Keyboards and Pens................................................. 24
Latitude 11 Slim Keyboard............................................. 24
Connecting your tablet............................................ 24
Disconnecting your tablet......................................... 26
Tilt.................................................................... 27
Dell Active Pen holder............................................. 27
Latitude 11 Keyboard................................................... 28
Features..............................................................28
Connecting your tablet............................................ 29
Disconnecting your tablet......................................... 31
Charging the keyboard............................................. 31
Using the mini Active Pen......................................... 33
Charging the mini Active Pen..................................... 34
5 Entering BIOS setup program...................................... 36
With keyboard........................................................... 36
Without keyboard....................................................... 36
6 Specifications......................................................... 37
7 Troubleshooting......................................................41
Battery.................................................................... 41
Network................................................................... 42
Touchscreen.............................................................. 43
Tablet..................................................................... 43
Pen.........................................................................44
8 Getting help .......................................................... 45
Self-help resources...................................................... 45

9 Contacting Dell....................................................... 46
10 Locating your Service Tag and Express Service Code.......47

1
Tablet features

Feature
1.

Power button

•
•

Press and hold for 2 seconds to turn on the
tablet if it is turned off.
Press to turn on if it is in a sleep state.

Tablet features

Feature
•

Press to turn off the screen.
NOTE: Press the Power button and
Windows button together to access the
lock/logout menu.
NOTE: The tablet can be configured to
enable beep sound during start up. To
enable this feature, enter the BIOS setup
program, and under Post Behavior select
Enable Sign of Life Indication. For more
information, see
Entering BIOS setup program.

Power and battery-charge
status light

Solid
white

Power adapter is connected and the
tablet is charging.

Amber

Tablet is running on battery and the
battery has less than 10% charge.
NOTE: If you try turning on the
tablet when the battery charge
is critically low, the status light
blinks amber in sequence of
three on/off cycles indicating
that the tablet cannot be turned
on with this charge level.

Off

•
•
•

Power adapter is connected and
the battery is fully charged.
Tablet is running on battery and
the battery has more than 5%
charge.
Tablet is in standby or turned off.

Camera-status light

Turns on when the camera is in use.

Microphone

Provides sound input for audio recording, voice
calls, and so on.

Front camera

Allows you to video chat, capture photos, and
record videos.

Microphone

Provides sound input for audio recording, voice
calls, and so on.

Tablet features

Feature
7.

Headset port

Connect a headphone, a microphone, or a
headphone and microphone combo (headset).

Volume-control buttons (2) Press to increase or decrease the volume.

Microphone

Provides sound input for audio recording, voice
calls, and so on.

10. Micro-HDMI port

Connect a TV or another HDMI-in enabled device.
Provides video and audio output.

11. USB 3.0 port

Connect peripherals such as storage devices,
printers, and so on.

12. USB 3.0 and poweradapter port (USB-C)

Connect a power adapter to provide power to
your tablet and charge the battery. Connect
peripherals such as storage devices, printers,
displays and so on.
NOTE: Appropriate converters (sold
separately) are required to connect
standard USB, HDMI and DisplayPort
devices.

13. Microphone

Provides sound input for audio recording, voice
calls, and so on.

14. NFC-sensor area

Allows NFC-enabled devices to communicate with
your tablet.
•
•

15. Fingerprint reader
(Latitude 5179 only)

Latitude 5175 - optional
Latitude 5179 - shipped with the system

Press your finger on the fingerprint reader to log
in to your tablet. The fingerprint reader allows
your tablet to recognize your fingerprints as a
passcode.
NOTE: You must configure the fingerprint
reader to register your finger print and
enable access.

16. Smart-card reader
(Latitude 5179 only)

Insert your smart card into the reader to log in to
your tablet. The smart-card reader is used for
user authentication.

17. Docking connector

Allows docking to the docking station.

Tablet features

Feature
18. Docking pins

Allows docking to the keyboard dock.

19. Docking slots (2)

Allows docking to the keyboard dock.

20. Service Tag label

Provides the Service Tag and Express Service
Code needed for contacting Dell.

21. NFC-sensor area (Latitude
5179 only)

Allows NFC-enabled devices to communicate with
your tablet.

22. Rear camera

Allows you to video chat, capture photos, and
record videos.

23. Security-cable slot

Connects a security cable to prevent
unauthorized movement of your tablet.

24. Micro-SIM card slot

Insert a micro-SIM card to connect to a mobile
broadband network.

25. MicroSD-card slot

Insert a microSD card to expand the storage
capacity. Your tablet supports a microSD card
with capacity up to 128 GB.

26. Windows button

•
•
•

Press to open the Windows Start menu or the
Start screen.
Press for quick access to the most recently
used app or most recently used screen.
Press Windows + Power button to enable Ctrl
+Alt+Del function.

Tablet features

2
Setting up your tablet
WARNING: Before you begin any of the procedures in this section, read the
safety information that shipped with your tablet. For additional best
practices information, go to www.dell.com/regulatory_compliance.

Topics:
•

Charging your tablet

•

Turning on your tablet

•

Inserting the micro-SIM card

•

Removing the micro-SIM card

•

Inserting the microSD card

•

Removing the microSD card

•

Using the headset

Charging your tablet
CAUTION: Charge the battery in an ambient temperature of 0°C to 35°C
(32°F to 95°F).
CAUTION: Use only the supplied power adapter to charge your tablet. Using
unauthorized power adapters or cables may severely damage your tablet.
NOTE: The battery may not be fully charged when you unpack your tablet.
1

Connect the power cable into the power adapter.

Connect the power adapter to the power-adapter port on the tablet.

Connect the power adapter to an electrical outlet and charge the tablet until
the battery is fully charged.

Setting up your tablet

NOTE: A fully discharged battery takes up to 3 hours to fully charge when
your tablet is not in use.

Turning on your tablet
When you turn on the tablet for the first time, you must finish Windows setup to
start using your tablet. For more information, see the Quick Start Guide that shipped
with your tablet.
1

Press and hold the power button for 2 seconds to turn on your tablet.
The lock screen is displayed.

Swipe up from the bottom of the display to switch to the login screen.

Enter password to log in to Windows.
NOTE: If the login screen is not enabled, the Start screen is displayed after
the lock screen.
The tablet is ready for use when the Windows Start screen is displayed.

Inserting the micro-SIM card
1

Open the slot cover and locate the micro-SIM card slot.

Setting up your tablet

CAUTION: Ensure that the micro-SIM card is aligned as shown in the
image.
2

Insert the micro-SIM card into the card slot until it locks into place.

Close the slot cover.

Removing the micro-SIM card
CAUTION: Removing the micro-SIM card while it is in use may cause data loss
or result in application errors.
1

Open the slot cover.

Press the micro-SIM card inward and release it.
The micro-SIM card pops out.

Slide the micro-SIM card out of the slot.

Close the slot cover.

Setting up your tablet

Inserting the microSD card
1

Open the slot cover and locate the microSD card slot.
CAUTION: Ensure that the microSD card is aligned as shown in the
image.

Insert the microSD card into the card slot until it locks into place.

Close the slot cover.

Setting up your tablet

Removing the microSD card
CAUTION: Removing the microSD card while it is in use may cause data loss or
result in application errors.
1

Tap All Settings

→ Devices → Connected devices.

Under Connected devices, tap the SD Card and then tap Remove device.
NOTE: If a warning message appears stating the microSD card cannot be
removed, ensure all data transfers involving the microSD card are
complete.
A message appears that the microSD card can be safely removed.

Open the slot cover.

Press the microSD card inward and release it.
The microSD card pops out.

Slide the microSD card out of the slot.

Close the slot cover.

Using the headset
WARNING: Listening to loud music for an extended period of time can lead to
hearing loss.

Setting up your tablet

Connect a headset, headphones, microphone, or other audio equipment to the
headset port of your tablet.
1

Connect headset to the headset port on the tablet.

Wear the headset and adjust the volume to a comfortable level. Adjust the
microphone to an optimal level when using voice-enabled applications.
NOTE: When you connect an audio device to the headset port, the
integrated speaker on your tablet is muted automatically.
CAUTION: To prevent damaging your headset when disconnecting it
from the tablet, pull the connector and not the cable.

Setting up your tablet

3
Using your tablet
NOTE: For detailed information on using Windows, see Getting help.

Topics:
•

Turning off your tablet

•

Turning off the screen

•

Start screen

•

Wi-Fi

•

Mobile broadband setting

•

Bluetooth

•

Screen orientation

•

Adjusting screen brightness

•

Synchronizing your tablet

•

Restoring your operating system

•

Gestures

Turning off your tablet
Using the power button on the Start screen
1

Tap Start.

Tap the power button

→ Shut down to turn off the tablet.

Using the power button
1

Press and hold the power button for at least 4 seconds.

Swipe down the shut-down confirmation screen to turn off the tablet.

Using your tablet

Turning off the screen
Using the power button on the Start screen
1

Tap Start.

Tap the power button

→ Sleep to turn off the screen.

NOTE: If your tablet is in a standby state, press the power button or
Windows button to turn on the screen.

Using the power button
Press the power button to turn off the screen.

Start screen
The Start screen displays tiles that act as shortcuts to installed apps.
NOTE: You can disable or enable tablet mode using the icon in the Action
center. You can also choose to automatically switch to PC mode when the tablet
is docked. When in PC mode, the Start screen is replaced by the Start menu. To
learn more about using Windows, see Getting help.

Tiles on your Start screen change and update in real time to show news and sports
updates, weather updates, social-networking feeds, and so on.

Using your tablet

You also can customize the Start screen by pinning your favorite apps as tiles,
setting your favorite picture as a wallpaper, and so on.

Wi-Fi
Turning Wi-Fi on or off
1

Swipe-in from the right edge of the display to access the Action Center.

Tap

to turn Wi-Fi on or off.

Connecting to a network
1

Tap Wi-Fi icon

In the list of available networks, tap the network you want to connect to, and
then tap Connect.

in the bottom-right corner of the screen.

Mobile broadband setting
1

Tap Network

Under Cellular tap your mobile broadband carrier and then tap Connect .

in the bottom-right corner of the screen.

In the advanced options tap Connect.

Bluetooth
Turning Bluetooth on or off
1

Swipe-in from the right edge of the display to access the Action Center.

Tap Bluetooth

to turn Bluetooth off or on.

Using your tablet

Pairing with Bluetooth-enabled devices
NOTE: Bluetooth connection between your tablet and Apple devices are not
supported.
1

Turn on Bluetooth. For more information, see Turning on/off Bluetooth.

Swipe-in from the right edge of the display to access the Action Center.

Press and hold Bluetooth

From the list of devices, tap the device you want to pair with and tap Pair.

and then tap Go to settings.

If needed, verify that the Bluetooth passcode that appears on both the tablet
and the Bluetooth-enabled device are the same.

Confirm the pairing process on both the tablet and device.
NOTE: After a device is successfully paired with the tablet, it
automatically connects with the tablet when Bluetooth is enabled on both
tablet and device and they are in Bluetooth range.

Screen orientation
For optimal viewing experience, the screen orientation changes automatically to
portrait or landscape depending on how you hold the tablet. You can disable
automatic screen rotation and lock the screen in portrait or landscape mode.
NOTE: Some apps may not support automatic screen rotation and are designed
to work only in one orientation.

Locking or unlocking the screen orientation
1

Swipe-in from the right edge of the display to access the Action Center.

Tap

to lock or unlock the screen orientation.

Adjusting screen brightness
1

Swipe-in from the right edge of the display to access the Action Center.

Tap the brightness icon

to adjust the screen brightness.

Using your tablet

Auto adjust
To enable or disable automatic screen brightness adjustment:
1

Swipe-in from the right edge of the display to access the Action Center.

Tap All Settings

Use the Adjust my screen brightness automatically slider to enable or disable
automatic-brightness adjustment.

→ System → Display.

NOTE: You can also use the Brightness level slider to adjust the brightness
manually.

Synchronizing your tablet
When you use your Microsoft account to sign in to devices, the settings such as
Windows and app settings and personal files are automatically synchronized.
NOTE: To synchronize, the devices must be connected to the internet. If you are
using a local account, switch to a Microsoft account to enable synchronization.
On the Settings screen, tap Accounts
. On the Accounts screen, tap Manage
my Microsoft Account to switch to your Microsoft account.
To customize the synchronizing settings:
1

Swipe-in from the right edge of the display to access the Action Center.

Tap All settings

On the Accounts screen, tap Sync your settings to see the options for
synchronizing your data and settings.

Restoring your operating system
CAUTION: Restoring the operating system deletes all data on the hard drive
and removes any programs or drivers installed after you received your tablet.
If possible, back up the data before using this option.
This option restores the operating system on your tablet to the operating state it
was in when you purchased the tablet. Use this option only if it is not responding,
behaving unexpectedly, or has other software-related issues.

Using your tablet

Resetting your tablet
CAUTION: Back up all the required data before you proceed.
You can either reset your tablet to restore it to the state you received it or you can
choose to retain your files.
1

Swipe-in from the right edge of the display to access the Action Center.

Tap All Settings

Under Reset this PC, tap Get started.

Choose either Keep my files or Remove everything.

→ Update and Security → Recovery.

NOTE: The option Keep my files removes apps and setings, but keeps your
personal files. The option Remove everything removes all of your personal
files, apps, and settings.
5

Follow the instructions on the screen.

Gestures
Gestures

Functions

Touch
•
Tap gently on the display with your
fingertip.
•
•
•

Touch and hold
Touch and hold your finger on the
display.

•
•

Select items on the screen including
options, entries, images, and icons.
Start applications.
Touch buttons on the screen.
Input text using the on-screen keyboard.

Display detailed information about an
item.
Open the context menu of an item to
perform further actions.

Using your tablet

Gestures

Functions

Drag

Move items such as images and icons on the
screen.

1
2

Touch and hold your finger on
an item on the screen.
Keeping your finger in contact
with the display, move your
fingertip to the desired
location.
Take your finger off the
display to drop the item in the
desired location.

Swipe or slide
Move your finger in a vertical or
horizontal direction on the display.

•
•

Zoom in
Touch the display with two fingers
and then move the fingers apart.

Scroll through the Start screen, web
pages, lists, entries, photos, contacts, and
so on.
Close an application (Swipe the
application to the bottom of the display).

Enlarge the view of an image or web page.

Using your tablet

Gestures

Functions

Zoom out
Touch the display with two fingers
and then move the fingers closer.

Reduce the view of an image or web page.

Rotate
Rotate an object by 90 degrees.
Touch the display with two or more
fingers and then move the fingers
in a clockwise or counter-clockwise
arc.

Using your tablet

4
Keyboards and Pens
Your tablet supports the following accessories that are sold separately:
•

Latitude 11 Slim Keyboard

•

Latitude 11 Keyboard with mini Active Pen

Topics:
•

Latitude 11 Slim Keyboard

•

Latitude 11 Keyboard

Latitude 11 Slim Keyboard
Connecting your tablet
1

Open the flap on the keyboard and set to a desired angle.

Keyboards and Pens

Align the tabs on the keyboard dock to the slots on the tablet and dock the
tablet to the keyboard dock.

Keyboards and Pens

Disconnecting your tablet
Hold the keyboard, lift and release the tablet away from the keyboard.

Keyboards and Pens

Tilt

Dell Active Pen holder
NOTE: The Pen holder accommodates the Dell Active Pen which is sold
separately. Store the Dell Active Pen here after use.

Keyboards and Pens

Latitude 11 Keyboard
Features

Feature
1.

Undock button

Press to undock the tablet.

Docking pins

Allows the tablet to communicate with the keyboard
when docked.

Power-adapter port
(USB-C)

Allows you to connect a power adapter to charge the
keyboard when the tablet is not docked.

Docking slots (2)

Allows docking to the tablet.

Keyboard-charge
status light

Indicates the charge status of the keyboard.

Left-click area

NOTE: The keyboard-charge status light turns on
for 2 seconds when the power adapter is
connected to the keyboard.
Solid
white

Power adapter is connected and keyboard is
getting charged.

Off

Keyboard is fully charged or power adapter
is not connected.

Press to left-click.

Keyboards and Pens

Feature
7.

Right-click area

Press to right-click.

mini Active Pen

Allows you to draw, write text, and perform basic
mouse functions.

Pen buttons (2)

Customize these buttons to perform functions such as
right-click, draw, highlight, write text, erase, and so
on.

10.

Pen garage

Allows you to charge the mini Active Pen. Store the
mini Active Pen here after use.

Connecting your tablet
1

Open the hinge on the keyboard dock.

Connect the tablet to the keyboard dock.

Keyboards and Pens

Disconnecting your tablet
Press and hold the undock button to release the tablet and lift the tablet away from
the keyboard.

Charging the keyboard
To charge the keyboard connect the power adapter to the charging port on the
tablet or the charging port on the keyboard dock.
NOTE: If the keyboard has not been charged for a long period of time, it is
recommended to charge the keyboard directly by connecting the power adapter
to the keyboard dock.

Keyboards and Pens

Using the mini Active Pen
The mini Active Pen supports features such as hovering and pressure sensing. You
can use the mini Active Pen to draw shapes, select text, turn a page, and so on. You
can also press the buttons on the side of the mini Active Pen to perform various
tasks.

Keyboards and Pens

NOTE: A fully charged mini Active Pen can be used for at least 40 minutes.
The buttons on the mini Active Pen can be customized with functions such as:
•

Barrel button (default function)

•

Erase (default function)

•

Page up

•

Page down

•

Copy

•

Paste

•

Undo

•

Redo

•

Disable
NOTE: To customize the buttons, download and install the active pen control
panel driver from support website. For more information, see www.dell.com/
support/drivers.

Charging the mini Active Pen
Insert the mini Active Pen into the Pen garage to charge the mini Active Pen. The
mini Active Pen gets charged to 90% in 4 seconds and 100% in 25 seconds.

Keyboards and Pens

NOTE: For charging the mini Active Pen, the tablet must be docked and turned
on.

Keyboards and Pens

5
Entering BIOS setup program
With keyboard
1

Connect your tablet to the keyboard dock or connect a USB-enabled keyboard
to your tablet.

Press the power button to turn on your tablet.

When the Dell logo is displayed, press F2.

Without keyboard
1

Press the power button to turn on your tablet.

Press and hold the Volume Up button when the Dell logo is displayed on the
screen.

When the F12 boot selection menu is displayed, select BIOS Setup using the
Volume Up button.

Press the Volume Down button to enter BIOS setup program.

Entering BIOS setup program

6
Specifications
Dimensions and weight:
Latitude 5175

Latitude 5179

Thickness

10.78 mm (0.42 in.)

14.32 mm (0.56 in.)

Width

279.78 mm (11.01 in.)

279.76 mm (11.01 in.)

Height

176.80 mm (6.96 in.)

176.83 mm (6.96 in.)

Weight (minimum)

0.71 kg (1.56 lb)

0.76 kg (1.67 lb)

System information:
Processor

6th Generation Intel Core m Processor

Operating system

•
•

RAM

LPDDR3

Windows 8.1
Windows 10

Storage:
Type

•
•
•
•

128
256
512
256

GB
GB
GB
GB

solid-state drive
solid-state drive
solid-state drive
self-encrypting drive

Memory:
Type

LPDDR3

Speed

1600 MHz

Configurations supported

4 GB and 8 GB

Specifications

Ports and connectors:
Audio

One headset port (headphone and
microphone combo)

HDMI

One micro-HDMI port

microSD card

One microSD-card slot

Micro-SIM card

One micro-SIM card slot (optional)

USB 3.0 port

One USB 3.0 port

USB-C port

One USB-C port that supports power
delivery and USB 3.0

Communications:
Wi-Fi

Dual-band 802.11ac

Bluetooth

Bluetooth 4.1 LE

Intel WiDi

Supported

NFC

•
•

Latitude 5175 - optional
Latitude 5179 - shipped with the
system

Video controller:
Type

Intel HD graphics 515

Display:
Type

10.8-inch Full HD

Resolution

1920 x 1080

Aspect ratio

16:9

Brightness

360 nits

Viewing angle

80 degrees

Contrast ratio

•
•

800:1 (minimum)
1000:1 (typical)

Specifications

Display:
Color depth

8 bits

Security:
Fingerprint reader

Supported on Latitude 5179 only

Smart card reader

Supported on Latitude 5179 only

Camera:
Front-facing camera

Rear-facing camera

5 MP fixed focus

8 MP auto focus

Still image

Up to 5 MP

Up to 8 MP

Video

Up to FHD (1920x1080)
pixels

63 to 66 degrees

Type
Resolution

Viewing angle
Power adapter:
Input voltage

100 VAC–240 VAC

Input frequency

50 Hz–60 Hz

Input current

1.30 A

Output current

2.0 A/1.5 A

Rated output voltage

5 VDC/20 VDC

Temperature range:
Operating

0°C to 40°C (32°F to 104°F)

Storage

–40°C to 70 °C (–40°F to 158°F)

Environmental requirements:
Temperature range:
Operating

0°C to 35 °C (32°F to 95 °F)

Specifications

Environmental requirements:
Non-operating

-40°C to 65 °C (-40°F to 149 °F)

Relative humidity (maximum):
Operating

10% to 90% (non-condensing)

Non-operating

5% to 95% (non-condensing)

Altitude (maximum, unpressurized):
Operating

-15.20 m to 3048 m (-50 ft to 10,000 ft)

Storage

-15.20 m to 10,668 m (-50 ft to 35,000
ft)

Keyboard:

Latitude 11 Slim
Keyboard

Latitude 11 Keyboard

Dimensions:
Width

357.70 mm (14.08 in.)

279.20 mm (10.99 in.)

Depth

277.90 mm (10.94 in.)

174.62 mm (6.87 in.)

Thickness

5.40 mm (0.21 in.)

9.70 mm (0.38 in.)

Weight

0.498 kg (1.10 lb)

0.73 kg (1.61 lb)

Features

•
•
•
•

Backlit
Tactile keys
Touch pad
Palm rest

Specifications

7
Troubleshooting
Battery
Problems

Possible causes

Possible solutions

Battery does not charge

The cable connections
may be loose.

3
4

Check the cable
connectors and power
adapter to ensure
proper connectivity.
Verify that the wall
outlet is functioning
by connecting
another device.
Check the light on
the power-adapter
cable.
Ensure that you are
using the power
adapter that shipped
with the tablet.
Disconnect the power
adapter and connect
after approximately
10 seconds.

The tablet's temperature
is below 0°C (32°F) or
higher than 35°C (95°F).

Charge the battery in an
ambient temperature
between 0°C to 35°C
(32°F to 95°F).

The battery or power
adapter is damaged.

Contact Dell. See
Contacting Dell.

Battery does not charge
The battery is in
when the battery charge is maintenance mode to
at 95% to 99%
prolong battery life.

•

Let the battery drain
until the battery
charge drops below
95%.
Restart the tablet. See
Turning off your tablet

Troubleshooting

and
Turning on your tablet.
Battery drains quickly
even when the tablet is in
standby mode

If the tablet is not in the
range of a network it can
connect to, the tablet
continues to try to locate
a base station and drains
the battery.

•
•

•

•
Battery charge values are
not accurate

Temporarily turn off
the tablet.
Move the tablet in
range of a network it
can connect to or
temporarily turn off
the wireless
connection on your
tablet.
Disable Wi-Fi or mobile
broadband when not in
range of any wireless
networks.
Enable airplane mode.

Charge the tablet until the
battery is fully charged
and then use the tablet
until the battery drains
completely and the tablet
turns off. This recalibrates
the battery charge value.

Battery is fully charged
(battery charge is at 100%)
but the battery-charging
status light is on

Network
Problems

Possible causes

No wireless connection

The wireless connection is Check if the wireless radio
not enabled.
is on. See
Turning Wi-Fi on or off.

Possible solutions

The wireless connection is Try to get closer to the
out of range.
wireless access point.
Slow internet connections
Unable to pair with a
Bluetooth device

The signal strength is not
strong enough.

Contact your internet
service provider (ISP).
•

Ensure Bluetooth is
enabled on both the
tablet and the device
you are trying to pair
with.

Troubleshooting

•

Ensure they are within
Bluetooth range.

Touchscreen
Problems
Touchscreen responds
slowly or improperly

Possible causes
•
•

The screen is dirty.
A protective cover may
prevent the tablet
from recognizing your
inputs.

Possible solutions
Moisten a soft, lint‑free
cloth with either water or
a display cleaner, and
wipe the surface of the
tablet until it is clean. Do
not allow water from the
cloth to seep down to the
tablet ports or buttons.

Tablet
Problems

Possible causes

Possible solutions

Tablet does not turn on

The battery is completely
discharged.

•
•

•

Charge the tablet for
at least 4 hours.
Press and hold the
power button for 2
seconds and wait for 8
seconds to see whether
the Dell logo is
displayed.
Press and hold the
power button for 15
seconds to hard reset
the tablet.

Tablet does not turn off

Press and hold the power
button for 15 seconds to
forcefully turn off the
tablet.

Tablet locks up

Press and hold the power
button for 25 seconds to
unlock the tablet. Press
the power button for 2
seconds and wait for 1

Troubleshooting

minute for the Dell logo to
be displayed.
Tablet is not responding or
behaving unexpectedly

•

Restart the tablet. See
Turning off your tablet
and
Turning on your tablet.
Refresh the tablet. See
Restoring your operating system
.

Tablet cannot boot into
Windows

Contact Dell’s support
service. Go to
www.dell.com/support.

Software or feature is not
working as expected

Software updates may
have been downloaded in
the background. Restart
your tablet.

Pen
Problems

Possible causes

Pen does not work

The pen is not charged

Possible solutions
•

•

Charge the Dell mini
Active Pen by inserting
it into the Pen garage
for 10 seconds with the
tablet docked and in
use.
Replace the battery on
the Dell Active Pen.

Troubleshooting

8
Getting help
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Information about Dell products and
services

www.dell.com

Dell Help & Support app

Get started app

Help + Tips app

Accessing help

In Windows search, type Help and
Support, and tap Enter.

Online help for operating system

www.dell.com/support/windows

Troubleshooting information, user
manuals, setup instructions, product
specifications, technical help blogs,
drivers, software updates, and so on

www.dell.com/support

Learn about your operating system,
setting up and using your tablet, data
backup, diagnostics, and so on.

See Me and My Dell at www.dell.com/
support/manuals.

Getting help

9
Contacting Dell
To contact Dell for sales, technical assistance, or customer service issues:
1

Go to www.dell.com/contactdell.

Verify your country or region in the Choose a Country/Region drop-down list at
the bottom of the page.

Select the appropriate service or support link based on your requirement or
choose the method of contacting Dell that is convenient for you.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area.
NOTE: If you do not have an active internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

Contacting Dell

10
Locating your Service Tag and
Express Service Code
You must provide the Service Tag and Express Service Code of your tablet when
contacting Dell for customer service or technical assistance.
NOTE: The telephone systems prompts you to enter the Express Service Code
that helps in routing your call efficiently.
The Service Tag and Express Service Code for your tablet are located on a label at
the bottom of the tablet.

Locating your Service Tag and Express Service Code

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Dell Latitude 5175/5179 User’s Guide 5175 Operating Instructions Ug En Us

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