Dell Latitude 12 Rugged Tablet 7202 User’s Guide 7202 Ug En Us

User Manual: dell Latitude 12 Rugged Tablet - User’s Guide Free User Guide for Dell Tablet and eReader, Manual

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Dell Latitude 12 Rugged Tablet-7202
User’s Guide

Regulatory Model: T03H
Regulatory Type: T03H001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2015 Dell Inc. All Rights Reserved.
Trademarks used in this text: Dell™, the DELL logo, Venue™, and Wi-Fi Catcher™ are trademarks of Dell Inc. Intel®,
Xeon®, Core™, and Atom™, are registered trademarks or trademarks of Intel Corporation in the U.S. and other
countries. Microsoft®, Windows®, MS-DOS®, Windows Vista®, the Windows Vista start button, and Office Outlook® are
either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. WiFi® is a registered trademark of Wireless Ethernet Compatibility Alliance, Inc.
2016 -03
Rev. A01

Contents
1 Working on Your Tablet.......................................................................................5
Before Working Inside Your Tablet....................................................................................................... 5
Turning off Your Tablet......................................................................................................................... 6

2 Setting Up Your Tablet.........................................................................................7
Charging the Tablet............................................................................................................................... 7
Turning On Your Tablet........................................................................................................................ 8
Turning off the Screen.......................................................................................................................... 8

3 Using Your Tablet................................................................................................. 9
Screen Orientation................................................................................................................................ 9
How to lock / unlock the screen orientation.......................................................................................9
Adjusting the screen brightness......................................................................................................9
Gestures...............................................................................................................................................10
Right-Click..................................................................................................................................... 12
The Windows Start Screen.................................................................................................................. 12
Customizing the Applications....................................................................................................... 12
How to access the Start screen.................................................................................................... 13
Get to know Windows 8.1............................................................................................................. 14
Swipe Right.................................................................................................................................... 14
Swipe Left.......................................................................................................................................14
Swipe Up/Down.............................................................................................................................14
Split Screen.......................................................................................................................................... 15
Using Headphones.............................................................................................................................. 15
Removing the Battery..........................................................................................................................16
Installing the Battery............................................................................................................................ 17
Installing the SIM Card.........................................................................................................................17

4 Managing your tablet settings......................................................................... 19
Wi-Fi setting.........................................................................................................................................19
Mobile broadband setting...................................................................................................................20
Refreshing / Recovering / Re-setting your tablet.............................................................................. 22
Refresh your PC without affecting your files............................................................................... 23
Remove everything and re-install Windows................................................................................ 23
Advanced startup...........................................................................................................................23

5 Synchronizing your tablet................................................................................ 24
Using Microsoft account.................................................................................................................... 24
3

Copying music, photos, and videos............................................................................................. 24

6 Cleaning Your Tablet......................................................................................... 25
7 Troubleshooting................................................................................................. 26
Battery problem.................................................................................................................................. 26
System problem...................................................................................................................................27
Touchscreen problem.........................................................................................................................27
Checking Your Wireless Network Card..............................................................................................28
Network problem................................................................................................................................28

8 System Setup.......................................................................................................30
System Setup (BIOS) Options............................................................................................................. 30
Updating the BIOS ..............................................................................................................................39

9 Specifications......................................................................................................40
10 Contacting Dell.................................................................................................44

Working on Your Tablet

Before Working Inside Your Tablet
Use the following safety guidelines to help protect your tablet from potential damage and to help to
ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes
that the following condition exists:
•

You have read the safety information that shipped with your tablet.
WARNING: Before working inside your tablet, read the safety information that shipped with your
tablet. For additional safety best practices information, see the Regulatory Compliance
Homepage at www.dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or
by periodically touching an unpainted metal surface, such as a connector on the back of the
tablet.
CAUTION: Handle components and cards with care. Do not touch the components or contacts
on a card. Hold a card by its edges or by its metal mounting bracket.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable
itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable,
press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep
them evenly aligned to avoid bending any connector pins. Also, before you connect a cable,
ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your tablet and certain components may appear differently than shown in this
document.

To avoid damaging your tablet, perform the following steps before you begin working inside the tablet.
1.

Ensure that your work surface is flat and clean to prevent the tablet cover from being scratched.

Turn off your tablet.

If the tablet is connected to a docking device (docked) such as the optional docking station or
keyboard dock, un-dock it.

Disconnect the power adapter from the tablet.

Press and hold the power button for a few seconds to remove the flea power from the system board.
CAUTION: To guard against electrical shock, always unplug your tablet from the electrical
outlet.

CAUTION: Before touching anything inside your tablet, ground yourself by touching an
unpainted metal surface, such as the metal at the back of the tablet. While you work,
periodically touch an unpainted metal surface to dissipate static electricity, which could
harm internal components.
6.

Remove the micro-SD card from the tablet.

Turning off Your Tablet
Turning off your tablet completely shuts down your tablet. You can turn off your tablet by using the
charms menu:
1.

Swipe from the right edge of the display to access the Charms menu.

Touch Settings

> Power

> Shut down to turn off the tablet.

NOTE: You can turn off your tablet without using the charms menu. Press and hold the Power
button for >10 seconds to turn off your tablet. You can perform this force shutdown, if
your tablet is not responding / behaving unexpectedly or touch is not working.

Setting Up Your Tablet

Charging the Tablet
CAUTION: Use only the power adapter and power cable that came with your tablet. Using
unauthorized power adapters or power cables may cause severe damage to your tablet.
NOTE: The battery is not fully charged when you unpack your tablet.
1.

Connect the power cable into the power adapter.

Connect the power adapter to an electrical outlet and charge the tablet until the battery is fully
charged.
NOTE: The tablet battery requires about 2 hours to fully charge.

You can check the tablet battery charge status displayed on the screen.
Table 1. Battery-charge status

Battery icon

Description
Battery is fully charged and power adapter is
connected.
Battery is charging with power adapter.
Your tablet is running on battery power and the
battery is discharging.
Your tablet’s power adapter is connected, and
either no battery is detected or the battery is not
working correctly.
Battery is at low level.
Battery is at critical level.

NOTE: The battery bay has an indicator, showing the battery power-level and the tablet is not
required to be powered on to check the battery power-level. Press the button to know about the
current status of the battery power. However, if you want to know the exact power level, you may
have to power on the tablet and check the power level by:
•

Swiping the right edge of the display.

•

Accessing the desktop mode.

Turning On Your Tablet
1.

Press and hold the Power button

for 2 seconds to turn on your tablet.

If the lock screen image displays, swipe your finger from the bottom of the display to switch to the
login screen, and then enter the password to log in to Windows.

The tablet is ready for use after the Windows Start screen displays.

NOTE: If the login screen is not enabled in Windows 8.1, you will be taken directly from the lock
screen to the start screen.
NOTE: The lock screen displays only when returning from a sleep state.

Turning off the Screen
•

Using power button

Press the Power button
•

to turn off the screen.

Using Charms

Swipe from the right edge of the display to access the Charms bar.

Touch Settings

→ Power

→ Sleep to turn off the screen.

NOTE: If your tablet is in a sleep state, press the Power button
once to turn on the screen.

or Windows button

Using Your Tablet
Screen Orientation

For optimal viewing experience, the screen orientation changes automatically to portrait or landscape
format depending on how you hold the tablet.
NOTE: Some applications may not support automatic screen rotation to portrait or landscape
format.

How to lock / unlock the screen orientation
1.

Swipe from the right edge of the display to access the Charms bar.

Touch Settings

Touch
toggle to lock the screen orientation, or touch
orientation.

→ Screen

.
toggle to unlock the screen

NOTE: A toggle button
is also available at front of the tablet. You can press the toggle button to
lock the screen orientation.

Adjusting the screen brightness
You can also adjust the screen brightness here by using the slider under the toggle

menu.

You can also adjust your screen automatically. To adjust the screen brightness automatically:
1.

Swipe from the right edge of the display to access the Charms bar.

Touch Settings

Under Brightness, slide left or right to turn on / turn off the automatic brightness option.

→ Change PC settings → PC and devices → Power and sleep.

NOTE: You can turn on / turn off the slider to have the screen automatically adjust the brightness,
based on the ambient light.

Gestures
Your tablet has a multi-touch display. You can touch the screen to operate the tablet.
Table 2. Gesture Actions

Gesture Actions

Functions

Touch

•

Tap gently on the display with your fingertip.

Touch and Hold
Touch and hold your finger on the display

•
•
•

•
•

Select items on the screen, including options,
entries, images, and icons
Start applications
Touch buttons on the screen
Input text using the on-screen keyboard

Display detailed information about an item
Open the context menu of an item to perform
further actions

Gesture Actions

Functions

Drag and Drop

Move item such as images and icons on the screen

1.
2.
3.

Touch and hold your finger on an item on
the screen
Keeping your finger in contact with the
display, move your fingertip to the desired
location
Take your finger off the display to drop the
item in the desired location

Swipe or Slide

•

Move your finger in a vertical or horizontal
direction on the display

Scroll through the Start screen, web pages, lists,
entries, photos, contacts, and so on
Close an application. (Swipe the application to
the bottom of the display)

•

Zoom in

Enlarge the view of an image or web page

Touch the display with two fingers and then
move the fingers apart

Zoom out

Reduce the view of an image or web page

Touch the display with two fingers and then
move the fingers closer

Gesture Actions

Functions

Rotate

Rotate an object by 90 degrees

Touch the display with two or more fingers and
then move the fingers in a clockwise or counterclockwise arc

Right-Click
To perform a right-click on your tablet, Touch and Hold your finger for 2 seconds on any section of the
screen or an icon and then release your finger.
The options menu appears on the screen.

The Windows Start Screen
The Windows Start screen displays a list of default and custom Live Tiles, which act as a shortcut to
Control Panel, Windows Explorer, Weather application, RSS, Windows Store, Internet Explorer, and other
installed applications.
Live Tiles on your Start screen change and update in real time so you can get real-time updates about
news or sports, check what your friends are up to, and get the latest weather forecast.
The tile-based user interface gives you direct access to your most recently used applications, Emails,
photos, music, videos, contacts, Facebook & Twitter updates, and frequently viewed websites. You can
pin your favorite or frequently used applications as Live Tiles to customize the Start screen.
You also can personalize the Start screen by setting your favorite picture as a wallpaper.
NOTE: Live Tiles can be added or removed by using Pin

or Unpin

options.

Customizing the Applications
You can customize all the available applications on the Start screen. To customize the applications:

Swipe from the right edge of the display to access the Charms bar, and then touch the Start icon
.
NOTE: You can also press the Windows button

to go to the Start screen.

Swipe up from the middle of the display to get the Apps view.

Swipe from the top or bottom of the display to access the Customize icon at the bottom-right
corner.

Touch the Customize icon

Select the application or applications that you want to customize.

at the bottom-right corner.

After you select the application or applications, the relevant options appear at the bottom. The
options are:
Table 3. Customize application

Options

Actions
Enables to view the application in the start screen.
Enables to view the application in the taskbar.
Enables the application to be unpinned from the start
screen.
Enables to uninstall the application.
Enables to turn off the live update on the running
applications. Example: Weather
Enables to resize the application. You can resize the
application to Wide, Medium, and Small sizes.
Enables to clear all the selections made.

How to access the Start screen
Follow either method to access the Start screen:
•

Press the Windows button

•

Swipe from the right edge of the display to access the Charms bar, and then touch the Start icon

Get to know Windows 8.1
You can touch the Help+Tips tile on the Start screen to get help and tips on using Windows 8.1.

Swipe Right
Swiping-in from the right edge of the display reveals the Charms bar. Charms provide access to the
system commands, such as Start, Search, Share, Devices, and Settings options.
If your tablet is running on an application or performing actions, pressing the Start icon
back to the Start screen. If you are at the Start screen, pressing the Start icon
recently used application or most recently viewed screen.
NOTE: The functionality of the Start icon

is same as Windows button

takes you

takes you to the most

Swipe Left
•

Swiping slowly from the left edge to the right edge of the display reveals thumbnails of the open
applications and cycles the thumbnails of the open applications.

•

Swiping-in and out on the left edge of the display brings up a list of the most recently used
applications.

Swipe Up/Down
•

Swiping-in from the bottom or top edge of the display reveals the All apps icon
show an alphabetical list of all applications installed on your tablet.

. Touch All apps to

•

Swiping-in from the top to the bottom of an application docks or closes the application.

For more information on using Windows Start screen, visit windows.microsoft.com/en-us/windows-8/
start-screen-tutorial .

You can also enable the camera (front), when the screen is in lock mode. To enable the camera when the
screen is in lock mode:
1.

Swipe from the right edge of the display to access the Charms bar.

Click Settings

Scroll down and navigate to Camera.

→ Change PC Settings → PC and Devices

4. Swipe to turn on, to use the camera during the lock screen mode.
To make sure you can use the camera during the lock screen mode:
1.

Press Power

button to turn off the screen.

Press Power

button again to enable the lock screen mode.

Swipe down to enable the camera.

Split Screen
The split screen option enables you to open two applications on the same screen, which helps you in
multitasking. To split the screen:
1.

Open any two applications that you want to perform the split screen.

Swipe from the left to open the second application and hold your finger until the screen splits.

Release your finger to drop the second application.
NOTE: Windows 8.1 enables you to split the screen in variable width.

Using Headphones
You can use headphones to listen to music and sounds, record audio, or make calls.
After you connect your device to the audio port, a pop-up window displays with options. Select the
appropriate option and click OK.

NOTE: These are the default options on the tablet, which display only when you connect a device
to the audio port. Depending upon your device, you can select any of these options.
WARNING: Listening to loud music for extended period of time can lead to hearing loss.

Connect the headphones to the audio port (3.5 mm) on the tablet.

Insert the earphones in your ears and adjust the volume level to a comfortable level.
NOTE: When you connect a headphone or an external audio device to the audio connector, the
integrated speakers on your tablet are muted automatically.
CAUTION: To prevent damage to the headphones when disconnecting it from the tablet, pull the
connector and not the cable.
NOTE: It is recommended that you turn down the volume level before plugging the headphone,
and then adjust to a comfortable level. Sudden exposure to loud sounds can cause hearing damage.

Removing the Battery
WARNING: Using an incompatible battery may increase the risk of fire or explosion. Replace the
battery only with a compatible battery purchased from Dell. The battery is designed to work with
your Dell tablet. Do not use a battery from any other tablet with your tablet.
WARNING: Before removing or replacing the battery, turn off the tablet, disconnect the power
adapter from the electrical outlet and the tablet, disconnect the modem from the wall connector
and tablet, and remove any other external cables from the tablet.
1.

To remove the battery:
a. Unlock the battery release latch by sliding towards the battery.
b. Push the button in a downward direction to unlatch the battery bay.

NOTE: There are two battery release buttons for removing Battery 1 and Battery 2 on the
tablet.
2.

Lift the batteries away from the tablet.

Installing the Battery
1.

Slide the battery into its slot until it clicks into place.

Lock the battery by sliding the latch away from it.

Installing the SIM Card
NOTE: The SIM card slot is located underneath the battery 2 slot.
1.

Remove the battery.

To install the SIM card:
a. Press the SIM latch and pull it in an outward direction.
b. Insert the SIM card into the slot.
c. Push the SIM release latch inwards to lock it.

Install the battery into the battery bay.

Slide the battery release latch in an upwards direction, and then to the right to lock it.

Managing your tablet settings

Wi-Fi setting
•
1.

Turning On/Off Wi-Fi
Swipe from the right edge of the display to access the Charms bar.

Touch Settings

Select Wi-Fi to turn Wi-Fi on or off.

•

→ Change PC Settings → Network.

Connecting to a network

Swipe from the right edge of the display to access the Charms bar.

Touch Settings

→ Available

→ Select an available network → Connect

Mobile broadband setting
•

Turning On/Off mobile broadband

Swipe from the right edge of the display to access the Charms bar.

Touch Settings

Swipe Mobile broadband icon left or right to turn mobile broadband on or off.

•
1.

→Change PC settings → Networks → Airplane mode.

Connecting to a mobile broadband network
Ensure an active SIM card is inserted into the tablet.

Swipe from the right edge of the display to access the Charms bar.

Touch Setting

The estimated data usage will be shown once the mobile broadband network is enabled.

→ Network → Connections

→ Your Service Provider → Connect.

NOTE: You can choose the option Connect automatically to connect the mobile broadband
automatically.
NOTE: Your tablet will automatically prioritize Wi-Fi networks over mobile broadband networks,
when both are available. If your tablet is connected to the mobile broadband and any of saved Wi-Fi
connections comes within range, it will disconnect from the mobile network and connect to the
Wi-Fi automatically.
•

Disconnecting from mobile broadband network

Swipe from the right edge of the display to access the Charms bar.

Touch Setting

→ Network

→ Your Service Provider → Disconnect.

NOTE: Once your tablet has disconnected from mobile broadband, the option Connect
automatically will be disabled as well.
•
1.

Mobile broadband options
Swipe from the right edge of the display to access the Charms bar.

Touch Settings

Touch and hold Your Service Provider or right-click if docked.

→Networks

•

Touch Show estimated data usage/Hide estimated data usage to show or hide your data usage.

•

Touch Set as metered connection/Non metered connection to set a particular connection as a
metered/non-metered connection.

•

Touch View connection properties to view your connected mobile broadband properties.

NOTE: If the option Set as metered connection is enabled, Windows Update will not download
updates automatically unless it is a high priority, critical security update.

•

Service Provider hardware information

Swipe from the right edge of the display to access the Charms bar.

Touch Settings

Touch Your Service Provider to view the hardware information including the subscriber information
and International Mobile Equipment Identity (IMEI) number.

•

→ Change PC settings → Network.

Enabling PIN lock

Swipe from the right edge of the display to access the Charms bar.

Touch Settings

Touch and hold Your Service Provider or right-clicked if docked.

Touch View connection properties→Security→Use a PIN.

Enter your SIM PIN Code.

→ Network

NOTE: Your Service Provider refers to the network service providers available in your location.
CAUTION: If you enter the incorrect PIN code, your mobile broadband connection will not be
established. If you unsuccessfully enter the code three times, your SIM card will be locked. To
unlock the SIM card, contact your service provider to get a Personal Unblocking Key (PUK) to
unlock the SIM card.
NOTE: Before you contact your carrier, have your IMEI number ready.

Refreshing / Recovering / Re-setting your tablet
You can refresh / recover / restore your tablet to original factory settings.
1.

Swipe from the right edge of the display to access the Charms bar.

Touch Settings
•

→ Change PC Settings → Update and recovery → Recovery.

Refresh your PC without affecting your files

•

Remove everything and reinstall Windows

•

Advanced startup

Select any recovery option to complete the task.

Refresh your PC without affecting your files
This option enables you to refresh your tablet without losing your photos, music, videos, and other
personal files. If you want to perform this action:
1.

Click Get started. The Refresh your PC window opens.

Click Next.

Click Refresh.

Click Cancel to cancel this action.

Remove everything and re-install Windows
This option enables you to recycle or start over your tablet completely, and you can reset to its default /
factory settings. If you want to perform this action:
1.

Click Get Started. The Reset your PC window opens.

Click Next.

After you click Next, you will now have to select any of the two below options to finish the task:
•

Just remove my files — If you select this option, Windows removes all your files including your
photos, music, videos, and other personal files.

•

Fully clean the drive — If you select this option, Windows resets your tablet.
CAUTION: Resetting your tablet erases all data from your tablet, including your account
configuration, music, pictures, files, and so on. Ensure that you back up all the required data
before you proceed.

Click Cancel to cancel this action.

Advanced startup
This option enables you to start up from a device or compact disc (such as DVD or USB drive) and change
your tablet’s firmware settings, change Windows startup settings, or restore Windows from the system
image. If you want to perform this action, click Restart Now.
NOTE: Third-party applications will be removed.

Synchronizing your tablet

Using Microsoft account
If your computer has Microsoft Windows 8.1 installed, you can synchronize user settings of your tablet
with your computer using a Microsoft account. When you sign in with your Microsoft account on your
tablet, you can automatically synchronize your settings, including internet browser history, application
settings, and personal files etc., with other Windows 8.1 PCs and Windows 8.1 tablets.
NOTE: You need a wireless connection for both your computer and tablet.
1.

Go to Charms bar, then click Settings
→ Change PC Settings →Accounts → Connect to a
Microsoft account to switch your computer local account to your Microsoft account.

A new option will be added to PC Settings called Sync your settings.

Click Settings
→ Change PC Settings → More PC Settings → Sync your settings to show all kind
of toggles for synchronizing your data and settings.

Copying music, photos, and videos
1.

Connect a USB key or a Micro-SD card to the computer and copy the required files.

After the copy is complete, use the Safely Remove Hardware wizard to remove your tablet from the
computer.

You can also use the SkyDrive feature of Win 8.1 to copy music, photos, and videos.

Cleaning Your Tablet

CAUTION: Before you clean your tablet, disconnect all cables. Clean your tablet with a soft cloth
dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable
substances.
1.

Turn off your tablet. For more information on turning off your tablet, see Turning Off Your Tablet.

Disconnect any attached devices, headphones, speakers, and keyboard dock from the tablet and
from their electrical outlets.

Remove any installed Micro-SD and Micro-SIM card. For more information on removing the MicroSD card and Micro-SIM card, see Remove the Micro-SD card and Remove the Micro-Sim card.

Moisten a soft, lint-free cloth with either water or a display cleaner, and wipe the surface of the
tablet until it is clean. Do not allow water from the cloth to seep down to the tablet ports and
surrounding Windows button.
NOTE: To avoid damaging the tablet or display, follow the instructions that are included with the
product.
NOTE: Do not clean the keyboard with a moist cloth.

Troubleshooting
Battery problem
Table 4. Battery problems

Problems

Possible causes

Possible solutions
•

Battery does not charge

•
•

Unplug the Dell AC power
adapter from the wall and
verify that the outlet is
functioning.
Try to connect with
another Dell AC power
adapter (if available).
Check all cable
connections and plug
back into the wall, then
back into the tablet.
Check the AC adapter LED
light to ensure if the AC
adapter is working.
Check all connectors to
ensure proper
connectivity.
NOTE: The tablet battery
requires about 4 hours to
fully charge.

Battery drains quickly even
when the tablet is in Standby
mode

The tablet's temperature is below 0 °C
or higher than 40 °C.

Charge the battery in an
ambient temperature
between 0 °C to 40 °C.

The battery or power adapter is
damaged.

Contact a Dell authorized
reseller to replace the battery
or power adapter.

If the tablet is not in the range of a
network it can connect to, the tablet
continues to send out signals to locate
a base station and drains the battery.

•
•

•

Temporarily turn off the
tablet.
Move the tablet in range
of a network it can
connect to, or temporarily
turn off the wireless
connection on your tablet.
Use your tablet in airplane
mode.

System problem
Table 5. System problem

Problems

Possible causes

Possible solutions

Tablet does not turn on

The battery is completely
discharged.

1.
2.

Charge the tablet for at least
4 hours.
Press and hold the Power
button for 4 seconds.

Tablet does not turn off

Press and hold the Power button
for 11 seconds to perform a hard
shut down.

Tablet locks up

Press and hold the power button
for 11 seconds to perform a hard
shut down.

Tablet is not responding or
behaving unexpectedly

•
•
•

Driver failure
Operating system failure
Virus/Malware

1.
2.
3.

Shut down and restart your
tablet.
Refresh the tablet.
Contact Dell’s support
service. Go to dell.com/
support or dell.com/
contactdell.

Software or feature is not
working as expected

Restart your tablet. Software
updates may have been
downloaded in the background.
Swipe from the right edge of the
display to access the Charms bar
and touch Settings→ Power→
Restart to restart the tablet.

Docking station not working as
expected

•

Un-dock / Re-dock your
tablet. If the issue still
continues, power cycle your
tablet on the dock.
Try to dock your tablet with
another Dell docking station
(if available).

Touchscreen problem
Table 6. Touchscreen problem

Problems

Possible causes

Possible solutions

Touchscreen responds slowly or
improperly.

Protective cover prevents the
tablet from recognizing your
inputs.

•
•

Shutdown and restart your
tablet.
Gently wipe the display with a
clean dry cloth.

•
•

Remove any protective covers
from the touchscreen.
If the operating system is reinstalled, make sure all the
drivers are installed.

Checking Your Wireless Network Card
You can check in Device Manager if your computer is equipped with a WLAN/WWAN card.
Windows 8
1.

Click the Desktop Icon → Computer → Open Control Panel → Device Manager. If you are
prompted for an administrator password or confirmation, type the password or provide
confirmation. The Device Manager window appears.

Expand Network Adapters, the wireless network will be listed under network adapter if available.

Also depending on what you selected when you purchased your computer, the computer has a variety of
configurations. To determine your computer configuration, see one of the following:
•

Your order confirmation

•

Microsoft Windows Help and Support Center

•

Under Tools, click My Computer Information → Find information about the hardware installed on
this computer.

To check your Mobile Broadband card in the Windows Help and Support Center:
1.

Click Start → Help and Support→ Use Tools to view your computer information and diagnose
problems.

On the My Computer Information - Hardware screen, you can view the type of Mobile Broadband card
installed in your computer as well as other hardware components.

Network problem
Table 7. Network problems

Problems
No wireless connection

Possible causes

Possible solutions
1.
2.
3.
4.

Check if the wireless radio is
on. See Wi-Fi setting.
Try to get closer to the
wireless access point.
Try to connect to another
known wireless access
point.
Reset the wireless router if
using a private network;
open the browser to view
the landing page if using a
public network.
Contact your internet
service provider for help.

No mobile broadband
connection

•
•

The mobile broadband has
been capped.
No signal from the service
provider.

1.
2.

Check if the mobile
broadband is turned on. See
Mobile broadband setting.
Move your tablet to a
different location for better
signal reception.

Contact your service provider to
change your broadband plan.

System Setup

System Setup enables you to manage your computer hardware and specify BIOS‐level options. From the
System Setup, you can:
•

Change the NVRAM settings after you add or remove hardware

•

View the system hardware configuration

•

Enable or disable integrated devices

•

Set performance and power management thresholds

•

Manage your computer security

To access the system setup options (BIOS):
1.

Connect your tablet to the keyboard dock or connect a USB enabled keyboard to your tablet.

Press the Power
on your tablet.

Press F2 after the Dell logo appears.

button to turn on your tablet or restart your tablet, if you have already turned

NOTE: You might have to press F2 repeatedly until the Windows redirects to the system setup
options.
To access the setup options (BIOS) without an external keyboard:
1.

Press the Power
on your tablet.

button to turn on your tablet or restart your tablet, if you have already turned

Press and hold the Volume Up button when the Dell logo appears on the screen.

Press and hold the Volume Up button to invoke the boot selection menu.

Use the Volume Up to select the BIOS setup option.
NOTE: The Volume Up button cycles through the menu options (Boot Options, BIOS Setup,
Diagnostics, and so on. You can select the desired option by pressing the Volume Up button.)

System Setup (BIOS) Options
Table 8. System Information

Option

Function

BIOS Version

Displays the BIOS revision.

Service Tag

Displays the service tag of your tablet.

Asset Tag

Displays the asset tag of your tablet.

Ownership Tag

Displays the ownership information.

Option

Function

Manufacture Date

Displays the date of manufacture

Ownership Date

Displays the ownership date.

Express Service Code

Displays the Express Service code of the tablet.

Memory Installed

Displays the memory installed on the tablet.

Memory Available

Displays the memory available on the tablet.

Memory Speed

Displays the memory speed.

Memory Channel Mode

Displays the memory capacities on the tablet.

Memory Technology

Displays new type of device file in Linux for interacting with flash
memory.

DIMM A size

Displays the size of the DIMM A

DIMM B size

Displays the size of the DIMM B

Processor Type

Displays the processor type available on the tablet.

Core Count

Displays the core count of the tablet.

Processor ID

Displays the processor ID of the tablet.

Current Clock Speed

Displays the current clock speed of the tablet.

Minimum Clock Speed

Displays the minimum clock speed of the tablet.

Maximum Clock Speed

Displays the maximum clock speed of the tablet.

Processor L2 Cache

Displays the L2 cache of the tablet.

Processor L3 Cache

Displays the L3 cache of the tablet.

HT Capable

Displays the tablet is Hyper-Thread capable.

64–bit Technology

Displays the tablet functions with 64-bit technology (Intel EM64T).

Video Controller

Displays the video controller used in the tablet.

Video BIOS Version

Displays the BIOS version number of the tablet.

Video Memory

Displays the video memory of the tablet.

Panel Type

Displays the panel type used in the tablet.

Native Resolution

Displays the resolution of the tablet.

Audio Controller

Displays the audio controller used in the tablet.

Wi-Fi Device

Displays the Wi-Fi device in the tablet.

Cellular Device

Displays the cellular device in the tablet.

Bluetooth Device

Displays the Bluetooth device in the tablet.

Table 9. Battery Information

Option

Function

AC Adapter

Displays the AC Adapter information.

Battery Status

Displays the current battery status.

Battery Charge State

Displays if the battery is charging/discharging.

Battery Health

Displays the battery health.

Table 10. Boot Sequence

Option

Function

Boot Sequence

Displays the order that the BIOS searches devices when trying to find
an operating system to boot. The options are:
•
•

Boot List Option

Windows Boot Manager
UEFI

Allows you to change the boot list option.
•
•

Legacy
UEFI

You can also perform other options. The options are:
•
•
•

Add Boot Option — This option allows you to add a boot option
Delete Boot Option — This option allows you to delete an existing
boot option
View — This option allows you to view a boot option

Table 11. Advanced Boot Options

Option

Function

Enable Legacy Option ROMs

During the UEFI boot mode, the Enable Legacy Option ROMs option
will allow legacy option ROMs to load. This option is not allowed if
Secure Boot is enabled.

Enable UEFI Network Stack
Table 12. Date/Time

Option

Function

System Date

Displays the system date and allows you to change the system date.

System Time

Displays the system time and allows you to change the system time.

Table 13. System Configuration

Option

Function

USB Configuration

Allows you to configure the integrated USB controller. The options:
•
•
•

Enable Boot Support
Enable USB3.0 Controller
Enable External USB Port

Option

Function
By default, all the options are enabled.

USB PowerShare

Allows you to configure the USB PowerShare feature behavior. Default:
Not enabled

Audio

This field allows you to enable or disable the integrated audio
connector.
•

Keyboard illumination

Enable Audio. Default: Enabled

Allows you to choose the operating mode of the keyboard illumination
feature. The options are:
•
•
•

Disabled. Default: Enabled
Dim
Bright

RGB Keyboard illumination

Allows you to configure the RGB keyboard backlight feature.

Stealth Mode Control

Allows you to configure the Stealth Mode Feature. The options are:
•
•
•
•
•
•
•
•
•
•

Enable Stealth Mode
Disable onboard LCD screen
Disable onboard fans
Disable GPS received
Disable WiGig radio
Disable onboard LEDs
Disable onboard speakers
Disable Bluetooth radio
Disable WLAN radio
Disable WWAN radio

Default: All options are enabled.
Miscellaneous Devices

Allows you to enable or disable various on-board devices.
•
•
•
•
•
•

Enable Microphone. Default: Enabled
Enable Front Camera. Default: Enabled
Enable Back Camera. Default: Enabled
Enable Dedicated GPS Radio. Default: Enabled
Enable Media Card. Default: Enabled
Disable Media Card

Table 14. Video

Option

Function

LCD Brightness

Displays the panel brightness when the ambient light sensor is off.
•
•

Brightness on Battery
Brightness on AC

Table 15. Security

Option

Description

Admin Password

This field lets you set, change, or delete the administrator (admin) password
(also known as the setup password). The admin password enables several
security features.
The drive does not have a password set by default.
To add a new password:
•
•
•

Enter the old password
Enter the new password
Confirm the new password

Click OK after entering the password details.
System Password

Allows you to set, change, or delete the tablet password (previously called
the primary password).
The drive does not have a password set by default.
To add a new password:
•
•
•

Enter the old password
Enter the new password
Confirm the new password

Click OK after entering the password details.
Internal HDD Password

Allows you to set, change, or delete the password on the tablet’s internal
hard-disk drive.
NOTE: Successful password changes take effect immediately.
Default Setting: Not set

Strong Password

Enable strong password - This option is disabled by default.

Password Configuration

This field controls the minimum and maximum number of characters
allowed for the admin and system passwords. Changes to these fields are
not active until they are committed via the apply button or saving changes
before exiting setup.
•
•
•
•

Password Bypass

This option lets you bypass the system (Boot) Password and the internal
HDD password prompts during a system restart.
•
•

Password Change

Admin Password Min
Admin Password Max
System Password Min
System Password Max

Disabled
Reboot Bypass (Default Enabled)

Allows you to determine whether changes to the system and hard disk
passwords are permitted when an administrator password is set.

Option

Description
•

Non-Admin Setup
Changes

This option lets you determine whether changes to the setup options are
permitted when an administrator password is set.
•

TPM Security

Allow Non-Admin Password Changes (Default)

Allow Wireless Switch Changes (Default)

This option lets you control whether the Trusted Platform Module (TPM) in
the system is enabled and visible to the operating system.
TPM Security (Default)
•
•
•

TPM ACPI Support
Deactivate
Activate
NOTE: Activation, deactivation, and clear options are not affected if
you load the setup program's default values. Changes to this option
take effect immediately.

Computrace (R)

This field lets you activate / de-activate or disable the BIOS module
interface of the optional Computrace Service from Absolute Software.
•
•
•

CPU XD Support

This option enables or disables the Execute Disable mode of the Processor.
•

OROM Keyboard Access

Enable CPU XD Support (Default Enable)

This option determines whether you are able to enter Option ROM
Configuration screen through hotkeys, during the system boot. The options
are:
•
•
•

Admin Setup Lockout

Deactivate (Default)
Disable
Activate

Enable. Default: Enabled
One Time Enable
Disable

Allows you to enable or disable the option to enter setup when an admin
password is set.
•

Enable Admin Setup Lockout (Default)

Table 16. Secure Boot

Option

Function

Secure Boot

Allows you to enable or disable the secure boot feature. Default :
Disabled

Expert Key Management

Allows you to manipulate the security key databases only if the system
is in Custom Mode. The Enable Custom Mode option is disabled by
default. The options are:
•
•

PK
KEK

Option

Function
•
•

db
dbx

If you enable the Custom Mode, the relevant options for PK, KEK, db,
and dbx appear. The options are:
•
•
•
•
•
•

Save to File- Saves the key to a user-selected file
Replace from File- Replaces the current key with a key from a userselected file
Append from File- Adds a key to the current database from a userselected file
Delete- Deletes the selected key
Reset All Keys- Resets to default setting
Delete All Keys- Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will
be erased and the keys will restore to default settings.

Table 17. Performance

Option

Description

Multi Core Support

Specifies whether the processor will have one or all cores enabled. The
performance of some applications will improve with the additional cores.

Intel SpeedStep

Allows you to enable or disable the Intel SpeedStep mode of the processor.
•

C-States Control

Enable Intel(R) SpeedStep (Default)

Allows you to enable or disable the additional processor sleep states.
•

Intel TurboBoost

C states (Default)

Allows you to enable or disable Intel TurboBoost mode of the processor.
•

HyperThread control

Enable Intel TurboBoost (Default) — Allows the Intel TurboBoost driver
to increase the performance of the CPU or graphics processor.

Allows you to enable or disable the HyperThreading in the processor.
Default: Enabled

Table 18. Power Management

Option

Description

AC Behavior

Allows the tablet to power-on automatically, when AC adapter is plugged.
The option is disabled.
•

Auto On Time

Allows you to set the time at which the system must turn on
automatically. The options are:
•
•
•

Wake on AC

Disabled (Default)
Every Day
Weekdays

Option

Description
•

Select Days

USB Wake Support

Allows you to enable the USB devices to wake the system from standby.
This option is disabled by default.

Wake on LAN/WLAN

Allows you to power on the system from the off-state, when triggered by
a special LAN signal or from the hibernate state, when triggered by a
special wireless LAN signal. The options are:
•
•
•
•

Disabled (Default)
LAN Only
WLAN Only
LAN or WLAN

Peak Shift

Allows you to minimize the AC power usage during the peak hours. This
option is disabled by default.

Advanced Battery Charge
Configuration

This option places batteries in the system advanced battery charging
mode to maximize battery health.

Primary Battery Charge
Configuration

•
•
•
•
•
•
•

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

•
•
•
•
•

Adaptive
Standard
ExpressCharge
Primary AC Use
Custom
NOTE: Some of the battery settings may not be available for all
battery types. To enable this option, you should disable the Advanced
Battery Charge Configuration Mode.

Dock Battery Charger
Mode

•
•

Standard
ExpressCharge

Table 19. POST Behavior

Option

Description

Adapter Warnings

Allows you to activate the adapter warning messages when certain power
adapters are used. The option is enabled by default.
•

MEBx Hotkey

Enable Adapter Warnings

Allows you to specify whether the MEBx Hotkey function should be
enabled when the system boots. This option is enabled by default.

Option

Description

Fastboot

This option can speed up the boot process by bypassing some
compatibility steps.
•
•
•

Minimal
Thorough
Auto (Default Enable)
NOTE: Enabling the Fastboot will prevent F2 BIOS access through
USB or Thin / Travel keyboard. You can still access the BIOS Setup,
by pressing the Volume Up button after the Dell logo screen
appears.

Extended BIOS POST Time

Allows you to create an additional pre-boot delay. The options are:
•
•
•

0 seconds. This option is enabled by default.
5 seconds
10 seconds

Table 20. Virtualization Support

Option

Description

Virtualization

This option specifies whether a Virtual Machine Monitor (VMM) can utilize
the additional hardware capabilities provided by Intel Virtualization
technology.
•

VT for Direct I/O

This option specifies whether a Virtual Machine Monitor (VMM) can utilize
the additional hardware capabilities provided by Intel Virtualization
Technology for Direct I/O.
•

Trusted Execution

Enable Intel Virtualization Technology (Default)

Enable VT for Direct I/O (Default)

This option specifies whether a Measured Virtual Machine Monitor
(MVMM) can utilize the additional hardware capabilities provided by Intel
Trusted Execution Technology. Default: disabled

Table 21. Wireless

Option

Description

Wireless Device Enable

Allows you to enable or disable the wireless devices
•
•

WWAN (Default Enable)
WLAN / WiGig

Table 22. Maintenance

Option

Description

Service Tag

Displays the service tag of your tablet.

Asset Tag

Allows you to create a system asset tag if an asset tag is not already set.
This option is not set by default.

Option

Description

BIOS Downgrade

Allows you to control flashing of the system firmware to the previous
versions. This option is enabled by default.

Table 23. System Logs

Option

Description

BIOS events

Displays the system event log and allows you to clear the log.
•

Thermal events

Allows you to view and clear the thermal events log.
•

Power events

Clear Log

Displays the power event log and allows you to clear the log.
•

Clear Log

Updating the BIOS
It is recommended to update your BIOS (system setup), on replacing the system board or if an update is
available. For tablet, ensure that the battery is fully charged and connected to a power outlet.
1.

Restart the tablet.

Go to dell.com/support.

Enter the Service Tag or Express Service Code and click Submit.
NOTE: To locate the Service Tag, click Where is my Service Tag?
NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the
instructions on screen.

If you are unable to locate or find the Service Tag, you can select your product from the products list
under the General Support.

Choose the Product Type from the list.

Select your product model and the Product Support page of your product appears.

Click Get Drivers and click View All Drivers.

On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS.

Identify the latest BIOS file and click Download File.

The Drivers and Downloads page opens.

You can also analyze which drivers need an update. To do this for your product, click Analyze
System for Updates and follow the instructions on the screen.
10. Select your preferred download method in the Please select your download method below
window; click Download File.
The File Download window appears.
11. Click Save to save the file on your tablet.
12. Click Run to install the updated BIOS settings on your tablet.
Follow the instructions on the screen.

Specifications

NOTE: Offerings may vary by region. The following specifications are only those required by law to
ship with your computer. For more information about the configuration of your computer, go to
Help and Support in your Windows operating system and select the option to view information
about your computer.
Table 24. System Information

Chipset

Integrated in the CPU

DRAM bus width

128 bit (64–bits x 2 channels)

Flash EPROM

128 Mbit Quad-SPI

Table 25. Processor

Type

Intel Broadwell Y SOC

External bus frequency

SOC no external bus connected chipset

Table 26. Memory

Memory capacity

4 GB / 8 GB

Memory type

LPDDR3

Memory speed

1600 MHz

Minimum memory

4 GB

Maximum memory

8 GB

Table 27. Audio

Type

Side firing

Stereo conversion

24-bit

Speakers

AAC 25 x 9 x 3 mm, 1 W, speaker

Table 28. Video

Video type

integrated

Data bus

integrated

Video controller

iGPU GT2 graphics

Table 29. Communications

Network adapter

WLAN, LTE, HSPA+

Wireless

BT, NFC
•

Bluetooth 4.0 LE

NOTE: The optional I/O expansion module, if purchased with the tablet, comes equipped with an
additional Network port (Ethernet).
Table 30. Ports and Connectors

Audio

one 3.5 mm jack

Video

one mini HDMI connector

USB

one USB 3.0 connector

Memory-card reader

one microSD card reader

Docking port

•
•
•

Subscriber Identity Module (SIM)
port

one micro SIM slot

Smart card

one smart card reader

Serial

one micro serial connector

Modular Expansion

one pogo pin modular expansion port

one docking port
one WWAN RF passthrough
one WLAN RF passthrough

NOTE: The optional expansion dock, if purchased with the tablet comes equipped with two
additional USB 3.0 ports.
Table 31. Display

Feature

Specification

Type

white Light Emitting Diode (WLED) display, HD (1366 x 768)

Size

11.6 inches

Dimensions:
Height

158.5 mm (6.24 inches)

Width

268.0 mm (10.59 inches)

Diagonal

29.38 mm (1.15 inches)

Active area (X/Y)

256.12 mm×144 mm

Maximum resolution

1366 x 768 pixels

Maximum Brightness

730 nits

Operating angle

0° (closed) to 180°

Refresh rate

60 Hz

Feature

Specification

Minimum viewing angles:
Horizontal

•
•

+/- 40° for HD
+/- 60° for FHD

Vertical

•
•

+10°/-30° for HD
+/-50° for FHD

Pixel pitch

0.2265 mm

Table 32. Front camera

Type

OV 2724 (2 MP)

Resolution

1366 x 768 pixels

Table 33. Rear camera

Type

IMX 134 (8 MP)

Resolution

3264 pixels x 2448 pixels

Table 34. Storage

Storage

M.2 SSD 128 GB / 256 GB / 512 GB

Table 35. Battery

Type

2-cell lithium ion (26 WHr)

Dimensions
Length

103.60 mm (4.08 inches)

Height

15.00 mm (0.59 inch)

Width

62.70 mm (2.47 mm)

Weight

145.50 g (typical) (0.32 lb)

Voltage

•
•

7.4 VDC (nominal)
8.7 VDC (maximum)

Temperature range
Operating

0 °C to 50 °C (32° F to 158 °F)

Non-Operating

–20 °C to 65 °C (4 °F to 149 °F)

Coin-cell battery

3 V CR2025 lithium ion

Table 36. AC Adapter

Type
Input voltage

100 VAC to 240 VAC

Input current (maximum)

0.60 A

Input frequency

50 Hz to 60 Hz

Output power

45 W

Output current (45 W)

2.31 A

Rated output voltage

19.5 VDC

Temperature range:
Operating

0 °C to 40 °C (32 °F to 104 °F)

Non-operating

–40 °C to 70 °C (–40 °F to 158 °F)

Table 37. Physical

Typical
Width

312.20 mm (12.29 inches)

Height

203.00 mm (7.99 inches)

Thickness

24.40 mm (0.96 inch)

Maximum
Width

318.20 mm (12.53 inches)

Height

209.00 mm (8.23 inches)

Thickness

28.90 mm (1.14 inches)

Weight (minimum)

1620 grams (3.57 lb)

Table 38. Environmental

Temperature:
Operating

-29 °C to 63 °C

Storage

-51 °C to 71 °C

Relative humidity (maximum):
Operating

Operating 10% to 90% (noncondensing)

Storage

Storage 5% to 95% (noncondensing)

Altitude (maximum):
Operating

– 16 m to 12192 m (– 50 ft to 40000 ft)

Non-operating

–15.20 m to 12192 m (–50 ft to 40,000 ft)

Airborne contaminant level

G1 as defined by ISA-71.04–1985

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your
purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by
country and product, and some services may not be available in your area. To contact Dell for sales,
technical support, or customer service issues:
1.

Go to support.dell.com.

Select your support category.

Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the
page.

Select the appropriate service or support link based on your need.

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