Greatcall Jitterbug Smart User Guide Ug

User Manual: greatcall Jitterbug Smart - User Guide Free User Guide for GreatCall Mobile Phone, Manual

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Quick-Start Guide
Everything you need to know
about your Jitterbug Smart.
User Guide
jitterbug®
jitterbug®
jitterbug®
Welcome to the GreatCall Family!
Thank you for choosing the Jitterbug Smart. Our newly designed smartphone
features a 5.5” screen and a menu organized in a single list, making it even
easier for you to stay connected with family and friends. Our exclusive health
and safety services can be accessed right from your phone so you can stay
active, mobile and independent.
This helpful User Guide contains everything you need to know about your
Jitterbug Smart. And if you have any questions or need assistance, our award-
winning, 100% U.S.-based customer service team and tech support stands
ready to assist you.
Best Regards,
Your friends at GreatCall
Table of Contents
I
Contents
Section 1: Getting Started ...........................................................1
Key Items in Your Jitterbug Box ....................................................................3
Your Jitterbug Smart ......................................................................................4
Powering Your Jitterbug On and Off ..............................................................8
Understanding Touch Gestures ...................................................................10
Activating Your Jitterbug .............................................................................11
Signing into MyGreatCall .............................................................................14
Charging the Battery ....................................................................................16
Battery Level Indicator .................................................................................17
Navigation Buttons ......................................................................................18
Using the Lock Screen ................................................................................20
Jitterbug Home Screen ................................................................................24
Status Bar ....................................................................................................30
Ringer and Notication Sounds ...................................................................33
Table of Contents
II
Using the On-Screen Keyboard ...................................................................34
Shake for Help .............................................................................................39
Section 2: Phone Calls ...............................................................41
Dialing a Number .........................................................................................42
Redialing a Number .....................................................................................44
Answering or Ignoring a Call ........................................................................45
Speakerphone .............................................................................................48
Adjusting the Call Volume ............................................................................49
Accessing the Dial Pad During Calls ...........................................................50
People Tab ...................................................................................................51
Voicemail......................................................................................................60
Adjusting the Ringer Volume .......................................................................66
Section 3: Camera ......................................................................69
The Camera App ..........................................................................................70
Taking a Photo .............................................................................................72
Recording a Video .......................................................................................73
Table of Contents
III
Changing the Camera Mode .......................................................................74
Viewing Your Photos and Videos .................................................................75
Deleting Your Photos and Videos ................................................................76
Sharing Your Photos and Videos .................................................................78
Section 4: Text Messages ..........................................................81
Composing and Sending Text Messages ....................................................82
Reading and Replying to Text Messages ....................................................84
Sending a Photo or Video Message ............................................................85
Section 5: Email ..........................................................................87
Setting up Your Email Account ....................................................................88
Composing and Sending Email ...................................................................91
Reading and Replying to an Email ...............................................................93
Sending an Email with a Photo or Video Attachment ..................................94
Section 6: Additional Information .............................................97
Notication Panel.........................................................................................98
Adjusting the Screen Brightness ...............................................................104
Table of Contents
IV
Managing Your Usage ...............................................................................105
Wi-Fi ..........................................................................................................111
Bluetooth ...................................................................................................113
Airplane Mode ...........................................................................................115
GreatCall Health and Safety Apps .............................................................116
Google Play Store ......................................................................................119
Changing Your Color Theme .....................................................................120
Changing the Lock Screen Photo ..............................................................121
Changing the Sounds ................................................................................123
Adding more Memory ................................................................................124
Contacting Us ............................................................................................125
Legal ..........................................................................................127
Safety and Use ..........................................................................................127
Customer Agreement.................................................................................139
Index ..........................................................................................151
Table of Contents
V
Getting Started
VI
Getting Started
1
Section 1: Getting Started
Topics
• Key Items in Your Jitterbug Box
• Your Jitterbug Smart
• Powering Your Jitterbug On and Off
• Understanding Touch Gestures
• Activating Your Jitterbug
• Signing into MyGreatCall
• Charging the Battery
• Battery Level Indicator
• Navigation Buttons
• Using the Lock Screen
• Jitterbug Home Screen
• Status Bar
• Ringer and Notication Sounds
• Using the On-Screen Keyboard
• Shake for Help
Getting Started
2
Jitterbug Smart
USB Cable Wall Charger
Getting Started
3
Key Items in Your Jitterbug Box
• Jitterbug Smart
• USB Cable
• Wall Charger
• Activation Card
• Quick-Start Guide
• User Guide
i INFO
The rechargeable battery has been pre-installed for your convenience.
Getting Started
4
Your Jitterbug Smart
Front-facing Camera
Display
Back Button
Home Button
Earpiece Speaker
Power / Lock Button
Volume Button
Menu Button
FRONT
Getting Started
5
• Front-facing Camera – Take pictures or videos of yourself (“seles”).
• Earpiece Speaker – Lets you hear the caller loud and clear.
• Power / Lock Button – Lock and unlock your phone as well as power it on
and off.
• Volume Button – Adjust the volume of calls and notication sounds.
• Display – Shows all the information you need to operate your Smart
• Back Button – Takes you one step back from your last action.
• Home Button – Takes you back to the Home Screen.
• Menu Button – Displays additional options that may be available for the
current screen you are viewing.
Getting Started
6
BACK
Main Camera
External Speaker
Back Cover Release
Flash / Flashlight
Back Cover
USB Connector Microphone
Headset Jack
Getting Started
7
• Headset Jack – Connect a headset to safely make calls hands-free or listen
to music.
• External Speaker – Delivers loud and clear sound when the Speakerphone
feature is enabled.
• Main Camera – Take pictures or videos.
• Flash / Flashlight – Take pictures or see in low lighting situations.
• Back Cover – Protects the rechargeable battery and the back of your phone.
• Back Cover Release – Gives you access to insert a microSD™ card to
expand storage capacity.
• USB Connector – Charge your phone with the provided Wall Charger and
USB Cable
• Microphone – Picks up your voice loud and clear.
Getting Started
8
Powering Your Jitterbug On and Off
Your phone is off if the Display does not turn
on when the Power/Lock Button is briey
pressed.
Turning On your Phone
PRESS AND HOLD the Power/Lock Button
on the right side of your phone until the
Display turns on.
i INFO
If your phone does not turn on, the battery may need to be charged. See
“Charging the Battery” on page 16 for more information on how to charge
your phone.
Power / Lock
Button
Getting Started
9
Turning Off your Phone
PRESS AND HOLD the Power/Lock Button on the
right side of the phone and then TAP the Power off
option when the pop-up appears. Your phone will
power off.
Getting Started
10
Understanding Touch Gestures
Your smartphone features a large, responsive touch screen that allows you to
use your ngers to interact with what you see on the Display. If this is your rst
time using a smartphone, understanding how to use these touch gestures will
ensure that you get the best Jitterbug experience.
PRESS AND HOLD
TAP DRAG PINCH SPREAD
Briey touch the
screen with your
ngertip
Touch the screen
for an extended
period of time
Move your ngertip
across the screen
without losing
contact
Touch the screen
with two ngers
and bring them
closer or apart
Getting Started
11
Activating Your Jitterbug
Before using your phone for the rst
time, it needs to be activated. The Setup
Wizard built into your phone will help
guide you through this process.
1. PRESS AND HOLD the Power/Lock
Button on the right side of your phone
to power it on.
2. TAP the Tap Here to get started
button at the Welcome Screen.
3. IMPORTANT: TAP the Easy-to-use
Jitterbug option and then TAP Continue.23
Getting Started
12
4. TAP the option that best describes where your Jitterbug was purchased:
• On the Phone – If you purchased by calling GreatCall.
• GreatCall.com – If you purchased from GreatCall’s
website.
• Retail Store – If you purchased at Best Buy, First
Street, Fry’s Electronics, Rite-Aid, Sears, Shopko or
Walmart.
• Amazon.com – If you purchased online from Amazon.
• I don’t know – If you’re not sure where you purchased
your phone.
Continue following the on-screen instructions until you
have successfully activated your phone.
Getting Started
13
IMPORTANT!
To ensure you get started quickly, please select Easy-to-use Jitterbug
at the Choose your home screen step before TAPPING Continue.
Easy-to-use Jitterbug gives you a simplied experience. If you accidentally
selected Advanced Android, a pop-up will appear that will allow you to go
back and change your selection.
Getting Started
14
Signing into MyGreatCall
Once your phone has completed activation, you will be
prompted to sign into your GreatCall account (also known
as MyGreatCall) to access your health and safety apps.
Depending on how you purchased your Jitterbug, a
MyGreatCall account may already have been created. If
you’re not sure, that’s alright—we’ll help you set one up.
1. At the Sign in to GreatCall screen, TAP the Set Up button
to continue.
2. We will detect if a MyGreatCall account already exists:
• If one exists, you will just need to enter your password
to continue.
• If we can’t nd a MyGreatCall account for your phone, you will be asked
Getting Started
15
to enter a valid email address and a password of your choice so that we
can create one for you.
See “GreatCall Health and Safety Apps” on page 116 for more information on
the built-in GreatCall Apps.
i INFO
If you have a MyGreatCall account but you forgot your password, TAP
Forgot Password on the GreatCall login screen. An email will be sent to you
with instructions on how to reset your password.
If you are not comfortable signing in to your MyGreatCall account or you
just want to get started using your phone quickly, you can TAP the Skip this
step button to skip logging in to MyGreatCall. Just be aware that you will
need to log into any of the built-in GreatCall Apps before using them.
Getting Started
16
Charging the Battery
Your phone is powered by a Rechargeable Battery which has been built-in for
your convenience. Before using your phone for the rst time, it is recommended
that you fully charge the battery. A Wall Charger is included with your phone.
1. Insert the larger end of the USB Cable into the Wall Charger.
2. Insert the smaller end of the USB Cable into the USB Connector located at
the bottom of your Jitterbug.
3. Plug the Wall Charger into a standard wall outlet.
Getting Started
17
Battery Level Indicator
The battery level is represented as a white
battery icon at the top right of the Display
in the Status Bar. You will also nd a
larger battery level indicator on the Lock
Screen (See “Using the Lock Screen” on
page 20 for more information).
The battery is fully charged when the
battery icon is completely lled. When the
battery level is low, a warning tone and a
Battery low message will repeat at regular
intervals on the Display. When the battery
level becomes too low, the phone will
automatically turn off. Charge your phone
when not in use so that it is ready when you need it most.
Charging
Fully Charged
Low
Very Low
Critical
Getting Started
18
Navigation Buttons
At the bottom of your Jitterbug you will nd three buttons that are used
frequently to navigate around your phone.
1. Back Button ( ) – This will take you one step back from your last action.
This is helpful if you need to revisit a screen you may have accidentally
skipped.
2. Home Button ( ) – No matter what you’re doing, this will take you back
to the Home Screen on your phone. If you ever get lost, you can press this
button to help you get back on track.
3. Menu Button ( ) – This gives you additional options for the screen you
are actively viewing.
Getting Started
19
i INFO
If you get lost while navigating through your phone, just PRESS the
Home Button ( )to take you back to the Home Screen.
Menu ButtonHome ButtonBack Button
Getting Started
20
Using the Lock Screen
Your Jitterbug is equipped with a Lock Screen that appears when your phone
is not in use to prevent accidental dialing.
Lock Screen Features
• Current Time and Date
• Your Phone Number
• Battery Level – Displays your current battery charge level.
• 5Star Button – Get access to help in any unsafe or uncertain situation (see
“5Star” on page 116).
• Missed Events – Quickly see if you missed any calls or messages.
• Unlock Buttons – Unlocks your phone.
Getting Started
21
Battery Level
Current Time, Date and
Your Phone Number
Missed Events
Unlock Buttons
5Star Button
Getting Started
22
Unlocking Your Jitterbug
If the Display is off, you can PRESS the Power/Lock Button to display the
Lock Screen:
At the Lock Screen, TAP
1
,
2
, then
3
in order.
Getting Started
23
Locking Your Jitterbug
Lock your phone if you are no longer using it to save power and prevent
accidental dialing:
On any screen, PRESS the Power/Lock Button briey and the Display will turn
off.
i INFO
If your phone hasn’t been used after several minutes, it will automatically
lock and turn off the Display to save power and extend the battery life. The
phone will take you back to where you left off once you unlock the phone.
When locking or unlocking your phone, be sure to only PRESS the Power/
Lock Button briey. PRESSING AND HOLDING the Power/Lock Button will
display an option to turn off your phone.
Getting Started
24
Jitterbug Home Screen
As soon as you unlock your phone
for the rst time, you will see the
Jitterbug Home Screen. From this
screen you can access all features of
your Jitterbug.
The Home Screen is organized with
two main tabs—Home and People.
It was designed to be simple, so you
can easily access apps and contact
people that are the most important to
you without having to search through
numerous icons.
People Tab
Home Tab
All Apps Button
5Star Button
My Account Button
Getting Started
25
Home Tab
The Home Tab displays your favorite apps. By default, the Home Tab will show
these apps:
• Phone – Make and receive calls.
• Voicemail – Listen to voice messages people have left for you.
• Text Messages – Send and receive text messages.
• Camera – Capture photos or videos.
• Photo Album – View your favorite photo or video moments.
• Email – Send and receive email messages.
• Brain Games – Play games from Posit Science® that exercise your
attention, memory, intelligence and more.
Getting Started
26
Organizing your Home Tab
You can change the order of your apps under the Home Tab by PRESSING
AND HOLDING the app and DRAGGING them up and down the list.
To remove any app from the Home Tab, TAP the Menu Button ( ) and TAP
Remove Favorites. From there you can check any app you would like to remove
by TAPPING the checkbox on the right and then TAPPING OK to conrm.
i INFO
You cannot change the order or remove the Phone App from the Home
Tab.
Getting Started
27
People Tab
The People Tab was designed to give you easy access to the contacts that are
most important to you. Creating a list of your favorite contacts will make dialing
friends or family quick and convenient. For more information on managing your
favorite contacts list see “People Tab” on page 51.
All Apps Button
The Home Tab holds a list of your favorite apps. To access your full list of
installed apps TAP the All Apps Button in the lower left corner of the Home
Tab.
To add any of these apps to your Home Tab, PRESS AND HOLD any app until
the Add to Favorites pop-up appears—TAP OK to conrm.
Getting Started
28
My Account Button
In both the Home Tab and People Tab, you’ll see the My Account Button
at the bottom right corner of the screen. TAP this button to see the following
options:
• Phone Usage – Track your minutes, text and data usage.
• Help Guide – Get additional information on how to use your Jitterbug.
• Contact Us – If you need to speak with Customer Care or the Operator.
• Mobile Support – Only use this when directed by a Customer Care agent.
• Featured Apps – A list of popular apps that may interest you.
• GreatCall Apps – Additional Health & Safety services offered by GreatCall.
• Sign In/Out MyGreatCall – Access your built-in Health & Safety apps.
Getting Started
29
5Star Button
Get access to help in an uncertain or unsafe situation, 24/7. For more information
see “5Star” on page 116.
Getting Started
30
Status Bar
The Status Bar, located at the top of the Display, shows information about
the connection status, signal strength, battery level and time, and displays
notications about incoming messages, calls and other actions. The Status
Bar consists of two halves—a Notication Area on the left and a Status Area
on the right.
Status Bar
Notication
Area
Status
Area
Getting Started
31
Notication Area
The Notication Area displays icons associated with important events that
occur such as new Email messages, missed calls, new Voicemails and new
Text Messages. Common icons you will see here:
– You have a new Text Message
– You missed a call
– Wi-Fi network detected, but not connected
Getting Started
32
Status Area
The Status Area displays icons associated with important statuses of
your phone such as cellular signal strength, Bluetooth connectivity, Wi-Fi
connectivity, battery level and current time. Common icons you will see here:
– Your current cellular signal strength. The more this is lled in, the stronger
your cell phone signal.
– Your current battery level. The more this is lled in, the more charge your
battery has.
– Displays when you’re connected to a Wi-Fi network for data. The more
this is lled in, the stronger your Wi-Fi signal.
– This is the current time.
Getting Started
33
Ringer and Notication Sounds
Understanding the sounds that come from your Jitterbug will help you determine
if you’re receiving a call or simply getting a notication that you just received a
Text Message, Email or Voicemail.
• Notication sounds are typically shorter and are only played once per
message received.
• Ringer sounds, on the other hand, are typically longer and will loop until the
caller hangs up, the call is directed to your voicemail or the call is answered,
similar to a landline phone.
Getting Started
34
Using the On-Screen Keyboard
The On-Screen Keyboard will automatically appear on the Display when you
have the ability to input text.
• Shift – Changes the text from lower case to upper case. TAP twice to use
Caps Lock.
• Numbers and Symbols – Allows you to enter numbers and symbols.
• Spacebar – Allows you to enter spaces between words.
• Period – Allows you to enter the period punctuation mark.
• Enter – Allows you to start a new line of text.
• Backspace – Allows you to delete any previously typed characters.
• Predictive Text – Predicts and provides options for your next words
• Voice Typing – Automatically converts your voice into text.
Getting Started
35
Shift
Numbers and
Symbols
Spacebar
Enter
Period
Backspace
Predictive Text Voice Typing
Getting Started
36
Landscape Keyboard
Your Jitterbug has a built in sensor to determine how you are holding your phone.
Some screens will allow you to rotate your phone sideways to automatically
enable the Landscape Keyboard. Sometimes you may nd it easier to use the
Landscape Keyboard since the keys are more spaced out than the standard
Keyboard.
i INFO
To close the On-Screen Keyboard, TAP the Back Button ( ) .
Getting Started
37
Voice Typing
Your Jitterbug features built-in Voice Typing as an alternative option for text
entry. With Voice Typing activated, the phone will convert your spoken words
into text.
1. TAP the Voice Typing Icon ( ) when the On-Screen Keyboard is visible.
Your Jitterbug will display Speak Now and begin listening to your voice.
2. Speak clearly and distinctly into the Microphone. Your spoken words will
begin appearing on the screen.
3. TAP the Microphone Icon ( ) to pause Voice Typing. TAP Microphone
Icon ( ) again to resume Voice Typing or TAP the Keyboard Icon
( ) to return to the On-Screen Keyboard.
Getting Started
38
Predictive Text
The Predictive Text feature will predict what word you may be entering based
on each letter you type. This feature will also try to predict the correct word
even if you accidentally mistype.
1. Use the On-Screen Keyboard as you
normally would. As you type, a list of
predicted words will appear directly
above the On-Screen Keyboard.
2. If you would like to use the predicted
word provided, TAP the word you
would like to be inserted into your
message.
Getting Started
39
Shake for Help
If you need help with commonly used features on
your Jitterbug, you can shake your phone any time it’s
unlocked to bring up a Help Bubble.
TAP anywhere inside the Help Bubble to open the Help
Guide. Here you will nd useful help topics such as how
to make and receive calls, access your Voicemail and
use the Camera.
If you accidentally opened the Help Bubble you can
TAP the Back Button ( ) to close it.
Phone Calls
40
Phone Calls
41
Section 2: Phone Calls
Topics
• Dialing a Number
• Redialing a Number
• Answering or Ignoring a Call
• Speakerphone
• Adjusting the Call Volume
• Accessing the Dial Pad During Calls
• People Tab
• Voicemail
• Adjusting the Ringer Volume
Phone Calls
42
Dialing a Number
Making a phone call is easy on your Jitterbug. Make sure you are in an area
where cellular service is available. Check that the signal strength icon ( ) in
the Status Bar is at least partially lled. The more it’s lled, the stronger your
cellular connection will be.
1. TAP the Phone App ( ) on the Home Tab screen.
2. Using the Dial Pad, enter the phone number you would like to call. If you
make a mistake, TAP the Delete Button ( DEL ) to make any corrections.
3. TAP the green Call Button ( ) to place the call.
4. When you’re ready to end your call, TAP the red End Call Button ( ).
2
34
Phone Calls
43
Dialing a Number
Making a phone call is easy on your Jitterbug. Make sure you are in an area
where cellular service is available. Check that the signal strength icon ( ) in
the Status Bar is at least partially lled. The more it’s lled, the stronger your
cellular connection will be.
1. TAP the Phone App ( ) on the Home Tab screen.
2. Using the Dial Pad, enter the phone number you would like to call. If you
make a mistake, TAP the Delete Button (
DEL
) to make any corrections.
3. TAP the green Call Button ( ) to place the call.
4. When you’re ready to end your call, TAP the red End Call Button ( ).
2
34
Phone Calls
44
Redialing a Number
Previous numbers you have called are saved in your Call
History. You can TAP any of your call history contacts
to quickly redial the number.
1. TAP the Phone App ( ) on the Home Tab screen.
2. TAP the Call History Button at the top of the Dialer
screen.
3. TAP the phone number or contact in your call history
that you wish to redial.
4. When you’re ready to end your call, TAP the red End
Call Button ( ).
2
Phone Calls
45
Answering or Ignoring a Call
Answering or Ignoring Calls While Locked
If your phone is locked and you receive an incoming call, a Caller ID screen
will appear with their phone number (or contact name if they are saved in your
contact list) with a white Phone Button ( ) appearing in the middle of the
screen.
• To answer: PRESS AND HOLD the white Phone Button ( ) and DRAG
it to the right. Keep DRAGGING your nger to the right until you see a blue
phone icon appear and lift your nger.
• To ignore: PRESS AND HOLD the white Phone Button ( ) and DRAG it
to the left. Keep DRAGGING your nger to the left until you see a red phone
icon appear and lift your nger.
Phone Calls
46
Incoming Call While Locked
PRESS AND HOLD the white
Phone Button and DRAG
right to answer or left to
ignore.
To answer, keep DRAGGING
your nger to the right until a
blue phone icon appears and
lift your nger.
To ignore, keep DRAGGING
your nger to the left until a
red phone icon appears and
lift your nger.
Phone Calls
47
Answering or Ignoring Calls While Unlocked
If your phone is unlocked and you receive an incoming call, a notication pop-
up will appear at the top of your Display with the caller’s phone number (or
contact name if they are saved in your contact list).
• To answer: TAP Answer.
• To ignore: TAP Dismiss.
i INFO
Ignoring incoming calls will send the caller to your Voicemail.
Phone Calls
48
Speakerphone
Speakerphone provides the convenience to make a call
without holding the phone to your ear. Speakerphone can
be turned on at any time while you are actively on a call.
While in an active call, TAP the Speaker Button ( ) on
the screen to turn on the Speakerphone. TAP the Speaker
Button ( ) again to turn the Speakerphone off and send
audio back to the Earpiece.
To end the call, TAP the End Call Button ( ).
Phone Calls
49
Adjusting the Call Volume
While on an active call, TAP the Volume Button up or
down until the sound reaches a desirable level. The
Speakerphone volume can also be adjusted using the
Volume Button while Speakerphone is enabled.
i INFO
The Call Volume can only be adjusted with the Volume
Button during an active call.
Volume Button
Phone Calls
50
Accessing the Dial Pad During Calls
There are some situations that may require you to use the
Dial Pad in order to enter a number or phone extension
while in a phone call.
While on an active call, TAP the Keypad Button ( ) to
bring up the Dial Pad. Once you’re nished with the Dial
Pad you can TAP the Keypad Button ( ) again to hide
the Dial Pad.
To end the call, TAP the End Call Button ( ).
Phone Calls
51
Accessing the Dial Pad During Calls
There are some situations that may require you to use the
Dial Pad in order to enter a number or phone extension
while in a phone call.
While on an active call, TAP the Keypad Button ( ) to
bring up the Dial Pad. Once you’re nished with the Dial
Pad you can TAP the Keypad Button ( ) again to hide
the Dial Pad.
To end the call, TAP the End Call Button ( ).
People Tab
The People Tab was designed to give you easy access
to the contacts that are the most important to you.
Creating a list of your favorite contacts will make dialing
friends or family quick and convenient. Once you’ve
added your rst People Contacts, you will be able
to quickly call them just by tapping their name in the
People Tab. Much like an address book, you will also
be able to save other contact details like their email and
mailing address.
Phone Calls
52
Creating a People Contact
1. While viewing the People Tab, TAP the Menu
Button ( ).
2. TAP Add New to add a new person to your
People contact list.
3. TAP the Name eld to enter the name of the
contact with the On-Screen Keyboard.
4. TAP the Phone eld to enter the number of the
contact. You can TAP the description eld to
the right of the phone number to identify if it is
a home, mobile, work or fax number.
5. TAP the Check Mark ( ) at the top-left of
the Display to save your contact.
3
4
5
Phone Calls
53
i INFO
Feel free to add additional information for your People contact by TAPPING
the eld and entering the information with the On-Screen Keyboard.
You can also add a photo of your contact by TAPPING the Contact Photo
Button ( ) to the right of the Name eld. You will be presented with an
option to take a new photo or choose an existing photo saved on your
phone. The photo will be displayed in your People Tab as well as when the
contact calls you.
Phone Calls
54
Managing Your People Contacts
Once you have added your People Contacts, you can organize who appears in
the People Tab and All People List.
• The People Tab only shows your favorite People Contacts.
• The All People List shows all of your People Contacts.
Adding Favorites
1. While viewing the People Tab or All People List, TAP the Menu Button ( ).
2. TAP Add Favorites. A list of all of your People Contacts will appear.
3. TAP the check box to the right of each contact you would like to be added
to your favorites.
4. TAP OK at the bottom-left of the Display to save your selection. The checked
contacts will now appear in the People Tab as favorites.
Phone Calls
55
i INFO
You can also add any contact to your favorites by PRESSING AND
HOLDING their name while viewing the All People List.
Removing Favorites
1. While viewing the People Tab, TAP the Menu Button ( ).
2. TAP Remove Favorites. A list of your favorite contacts will appear.
3. TAP the check box next to each of the names you would like to be removed
from your favorites list. This will not delete the contact information, and
they will remain in the All People List.
4. TAP OK at the bottom-left of the screen to save your selection. The checked
contacts will no longer appear in the People Tab as favorites. You can still
access these contacts by going to the All People List.
Phone Calls
56
Sorting Your Favorites
You can change the order of your favorite contacts under the People Tab by
PRESSING AND HOLDING their name and DRAGGING them up and down the
list.
i INFO
You can’t change the order of the All People List which is always sorted
alphabetically. PRESSING AND HOLDING on a contact while in the All
People List will move that contact into your favorites under the People Tab.
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57
Editing a People Contact
1. TAP the People Contact you would like to edit either from the People Tab
or from your All People List.
2. TAP the Menu Button ( ).
3. TAP Edit. TAP any of the contact information elds to make your edits with
the On-Screen Keyboard.
4. When done editing, TAP the Check Mark ( ) at the top-left of the Display
to save your contact.
Deleting a People Contact
1. TAP the People Contact you would like to delete either from the People
Tab or from your All People List.
2. TAP the Menu Button ( ).
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58
3. TAP Delete.
4. TAP OK to conrm deletion. This People Contact will no longer appear in
your favorites People Tab or in the All People List.
i INFO
Once a People Contact is deleted, it cannot be recovered.
Phone Calls
59
People History
Historical call or message activity that is related to any of your saved People
Contacts will automatically be associated to them in their People History
view. To view call or message history of any of your People
Contacts, just TAP their name in the People Tab or your All
People List.
Incoming Text Message – they sent you a Text Message
Outgoing Text Message – you sent them a Text Message
Incoming Call – you answered their call
Missed Call – you missed their call
Outgoing Call – you called them
Voicemail Message – they left you a Voicemail message
Phone Calls
60
Voicemail
Your Jitterbug features a Voicemail Inbox that allows you
to quickly listen to and manage your Voicemail messages.
To access your Voicemail Inbox, TAP the Voicemail Button
( ) next to Phone ( ) on the Home Tab.
Before your Jitterbug can receive a Voicemail message,
you need to record a personal greeting. Once you have
set up your Voicemail, all unanswered calls to your phone
are automatically transferred to your Voicemail even if your
phone is in use or turned off.
Phone Calls
61
Setting up Your Personalized Voicemail Greeting
Your personalized greeting will be heard by anyone who reaches your Voicemail
when you miss their call. If you do not record a personalized greeting, a standard
pre-recorded message will be played. To record a personalized greeting:
1. At the Voicemail Inbox screen, TAP the Menu Button ( ) at the bottom of
your Jitterbug phone.
2. TAP Personalized Greeting.
3. TAP the Record Button ( ) to begin recording your personalized greeting.
Speak clearly into the Microphone located at the bottom of the Jitterbug.
4. TAP the Stop Button ( ) to stop recording your personalized greeting.
5. TAP the Play Button ( ) to review your recording.
6. TAP the green Save Button if you are satised with your greeting or the red
Discard Button if you would like to try again.
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7. TAP Return to Voicemail at the bottom of the screen to go back to your
Voicemail Inbox.
Listening to Your Personalized Voicemail Greeting
1. At the Voicemail Inbox screen, TAP the Menu Button ( ) at the bottom of
your Jitterbug phone.
2. TAP Personalized Greeting.
3. TAP the Play Button ( ) next to Listen to Current Greeting. Your
personalized Voicemail greeting will play through the Jitterbug Earpiece.
4. TAP Return to Voicemail at the bottom of the screen to go back to your
Voicemail Inbox.
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When to Check Voicemail
You have a new Voicemail message to listen to if you see the Voicemail icon
( ) in the Status Bar, the Voicemail icon ( ) in the Missed Events panel
on the Lock Screen, or a number on the Voicemail Button ( ) in the Home
Tab indicating the number of unheard voicemail messages.
Listening to Voicemail Messages
From the Voicemail Inbox screen you can play any of your unheard or saved
Voicemail messages by TAPPING the Play Button ( ) next to each message.
• A green Play Button ( ) means that you have not yet listened to this
message.
• A gray Play Button ( ) means that you have already listed to this message.
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i INFO
By default your Voicemail messages are played through the Earpiece. If
you would like to hear the Voicemail message through the Speakerphone
TAP the Speaker Button ( ) at the top of the Voicemail Inbox screen.
Deleting Voicemail Messages
After playing any Voicemail message, you will have the option to delete the
message by TAPPING the red Delete Button ( ) to the right of each message.
You can delete all of your voice messages at once by TAPPING the Menu
Button ( ) and then TAPPING Delete All.
i INFO
Once a Voicemail message is deleted, it cannot be retrieved.
Phone Calls
65
Returning a Call
If you would like to call back a person that left you a Voicemail message,
TAP the Call Button ( ) at the top of the screen after listening to their
Voicemail message.
Checking Voicemail by Calling
Your Voicemail Inbox requires wireless data connectivity in order to download
your latest Voicemail messages. If for some reason you do not have access to
wireless data, you can always call the Voicemail message system to manage
your Voicemail through a traditional voice prompt. While viewing your Voicemail
Inbox, TAP the Menu Button ( ) and then TAP Call Voicemail. Follow the
Voicemail prompts and use the On-screen Keypad to manage your Voicemail
messages. TAP the End Call Button ( ) at any time to disconnect from the
Voicemail message system.
NOTE: Calling to check your Voicemail messages uses your talk time minutes.
Phone Calls
66
Adjusting the Ringer Volume
The Ringer Volume can be adjusted using
the Volume Button, on the right-side of your
phone, whenever your Jitterbug is unlocked
and not actively on a call.
TAP the upper part of the Volume Button to
increase the Ringer Volume.
TAP the lower part of the Volume Button to
decrease the Ringer Volume. Lowering the
ringer volume all the way will allow you to set
the ringer to Vibrate or Silent.
Volume Button
Phone Calls
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Camera
68
Camera
69
Section 3: Camera
Topics
• The Camera App
• Taking a Photo
• Recording a Video
• Changing the Camera Mode
• Viewing Your Photos and Videos
• Deleting Your Photos and Videos
• Sharing Your Photos and Videos
Camera
70
The Camera App
The Camera App ( ) allows you to capture photos or videos using the Main
Camera or Front-Facing Camera. To launch the Camera App, TAP Camera
( ) on the Home Tab. With the Camera App opened, you will see the following
on-screen features:
• Camera Modes – View additional Camera modes.
• Flash Option – Change Flash setting from Auto, On or Off.
• Camera Selection – Switch between the Main Camera and the Front-
Facing Camera.
• Back Button – Exit the Camera App.
• Take Photo – Take a Photo.
• Record Video – Record a Video.
Camera Modes
Back Button
Take Photo
Camera Selection
Record Video
Flash Option
Camera
71
The Camera App
The Camera App ( ) allows you to capture photos or videos using the Main
Camera or Front-Facing Camera. To launch the Camera App, TAP Camera
( ) on the Home Tab. With the Camera App opened, you will see the following
on-screen features:
• Camera Modes – View additional Camera modes.
• Flash Option – Change Flash setting from Auto, On or Off.
• Camera Selection – Switch between the Main Camera and the Front-
Facing Camera.
• Back Button – Exit the Camera App.
• Take Photo – Take a Photo.
• Record Video – Record a Video.
Camera Modes
Back Button
Take Photo
Camera Selection
Record Video
Flash Option
Camera
72
Taking a Photo
1. With the Camera App open, TAP the Camera Selection Button ( ) to
switch to the Main Camera or Front-Facing Camera. Switching to the
Front-Facing Camera will allow you to take pictures of yourself (also known
as a “sele”).
2. TAP the Flash Option ( ) to the desired setting:
• Auto – Your Jitterbug will automatically decide when Flash is used.
• On – The Flash will always turn on when taking a photo.
• Off - The Flash will remain off when taking a photo.
3. Aim the Camera so that the subject being captured is framed to your liking.
4. TAP the Display where you would like the Camera to focus.
5. TAP the Take Photo Button ( ) to take a photo.
Camera
73
Recording a Video
1. With the Camera App open, TAP the Camera Selection Button ( ) to
switch to the Main Camera or Front-Facing Camera. Switching to the
Front-Facing Camera will allow you to record videos of yourself (also
known as a “sele”).
2. Aim the camera so that the subject being captured is framed to your liking.
3. TAP the Display where you would like the Camera to focus.
4. TAP the Record Video Button ( ) to start recording a video. You can
move your phone around to follow the action.
5. TAP the Record Video Button ( ) again to stop recording the video.
Camera
74
Changing the Camera Mode
TAP the Camera Modes Button ( ) for additional creative tools:
• Auto mode – Automatically adjust your camera to optimize color and
brightness. This is the default setting.
• Polaroid – Explore this mode for fun and creative ways to create beautiful
photos.
• HDR – Take High-Dynamic Range photos for additional contrast and color.
• Pano – Take wide panoramic photos. When you have this mode selected,
TAP the Pano Button ( ) to start the panorama and then move left or
right. Once moving, the camera will guide you in the direction you started.
TAP the Pano Button ( ) again to stop the panorama.
• Scanner – Use this to read special barcodes and QR codes.
Camera
75
Viewing Your Photos and Videos
After you have captured a photo or a video, you can view it by accessing the
Photo Album ( ):
On the Home Tab, TAP Photo Album ( ). This will take you to your Camera
Roll. TAP any photo or video to view it in full screen.
Camera
76
Deleting Your Photos and Videos
There are two places where you can delete any photos or videos you no longer
want on your Jitterbug:
• While viewing the Camera Roll, you will have the ability to delete multiple
photos and videos:
1. TAP the Photo Album ( ).
2. TAP the Menu Button ( ).
3. TAP Select item.
4. TAP each photo or video you would like to delete. A check mark will
appear on each selection.
5. TAP the Trash Can ( ) at the top of the Display.
6. TAP OK to conrm deletion.
Camera
77
• While viewing a photo or video
1. TAP the Photo Album ( ).
2. TAP a photo or video to view full screen.
3. If you would like to delete this photo or video, TAP anywhere on the
Display and then TAP the Trash Can ( ) at the bottom of the Display.
4. TAP OK to conrm deletion.
i INFO
Once a photo or video is deleted, it cannot be retrieved.
Camera
78
Sharing Your Photos and Videos
You can share, via Email or Text Message, any of the photos or videos you’ve
already captured.
1. TAP the Photo Album ( ).
2. TAP a photo or video to view full screen.
3. If you would like to share this photo or video, TAP anywhere on the Display
and then TAP the Share Button ( ) at the bottom of the Display.
4. TAP Messaging ( ) if you would like to share via a Text Message or
Email ( ) if you would like to share via Email.
Refer to “Section 4: Text Messages” on page 81 and “Section 5: Email” on
page 87 for more information on sending Text Messages and Email.
Camera
79
i INFO
Sharing photos and videos requires data. Use a Wi-Fi connection to
reduce data usage on your GreatCall data plan. Always check your usage
monthly with the Usage App on your Jitterbug or by going online to
MyGreatCall.com.
Text Messages
80
Text Messages
81
Section 4: Text Messages
Topics
• Composing and Sending Text Messages
• Reading and Replying to Text Messages
• Sending a Photo or Video Message
Text Messages
82
Composing and Sending Text Messages
Text Messages are a quick and simple way to send
short messages to anyone that has a cell phone capable
of receiving them. This is an alternative to email which
is typically used for longer messages or messages with
a lot of recipients.
1. On the Home Tab, TAP Text Messages ( ). You
will be taken to your Text Messages Inbox.
2. TAP Compose Button ( ) at the bottom-right of
the Display.
3. TAP the To eld and do any of the following:
• Enter a 10-digit phone number.
• Begin typing a name which will automatically
Text Messages
83
display a list of matches from your People contacts; TAP the name you
would like to add to the recipient list.
• TAP the Add Contact Button ( ) to the right
of the To eld to view your People contacts; TAP
any names you would like to add to the recipient
list and then TAP the check mark at the top-right
to save.
4. TAP the Send Message eld and type your Text
Message using the On-Screen Keyboard.
5. TAP the Send Button ( ) to send your Text
Message.
Text Messages
84
Reading and Replying to Text Messages
If you receive a new Text Message notication in the Status Bar or Lock
Screen, you can read it by:
• TAP Text Messages ( ) from the Home Tab and then TAP the message
in your Text Message Inbox to read the message. New Text Messages will
appear in bold text.
Once you’ve read the Text Message, you can reply to the sender by TAPPING
the Send Message eld at the bottom of the screen and composing a message.
When you are nished composing your message, TAP the Send Button ( ).
Text Messages
85
Sending a Photo or Video Message
You can attach your photos or videos, also known as Multimedia Attachments,
to Text Messages so that you can share them with your friends and family.
1. While composing a Text Message, TAP the Attachment Icon ( ).
2. TAP one of the following Multimedia Attachment types:
• Pictures – To select a previously captured photo.
• Take photo – To take a new photo.
• Videos – To select a previously recorded video.
• Capture video – To take a new video.
3. Once you have selected your Multimedia Attachment, TAP the Send Button
( ).
Email
86
Email
87
Section 5: Email
Topics
• Setting up Your Email Account
• Composing and Sending Email
• Reading and Replying to an Email
• Sending an Email with a Photo or Video Attachment
Email
88
Setting up Your Email Account
Email allows you to send messages to your friends and family. It differs from
Text Messages by allowing you to compose much longer messages, and does
not require the recipient to have a cell phone with Text Messaging capabilities
since Emails can be viewed from a computer.
Setting up an Existing Email Account
1. TAP Email ( ) from the Home Tab.
2. Type your existing Email Address and then TAP NEXT >.
3. Type your Password and then TAP NEXT >.
Edit your Account Options to set your Email sync frequency and notications
and then TAP NEXT >.
Email
89
i INFO
In most cases the Email App will automatically congure your account
based on the Email Address entered. If you have problems setting up your
Email account, you may need to manually congure the Email settings.
Consult with your Email service provider for further instructions.
Setting up Your Email Account
Email allows you to send messages to your friends and family. It differs from
Text Messages by allowing you to compose much longer messages, and does
not require the recipient to have a cell phone with Text Messaging capabilities
since Emails can be viewed from a computer.
Setting up an Existing Email Account
1. TAP Email ( ) from the Home Tab.
2. Type your existing Email Address and then TAP NEXT >.
3. Type your Password and then TAP NEXT >.
Edit your Account Options to set your Email sync frequency and notications
and then TAP NEXT >.
Email
90
Creating a New Email Account
If you don’t have an Email account yet, you can sign up for free Email from
Google. Go to accounts.google.com from any computer, CLICK Create
account and follow the instructions.
Once you have completed setting up your Google Email account (Gmail), you
can follow the instructions in the previous section to congure your Jitterbug
with this new Email Address.
Email
91
Composing and Sending Email
Once you have set up your Email, you can compose and send your rst Email
from your Jitterbug.
1. TAP Email ( ) from the Home Tab.
2. TAP the Compose Button ( ) at the bottom-right of the Display.
3. Enter the recipients in the To eld:
• Type the Email Address.
• Begin typing a name which will automatically display a list of matches
from your contacts; TAP the name you would like to add to the recipient
list.
• TAP the Add Contact Button ( ) to the right of the To eld to view
your contacts; TAP any names you would like to add to the recipient list
and then TAP the Check Mark ( ) at the top-right to save.
Email
92
4. Enter in a subject into the Subject eld.
5. Enter your message into the white space below
the Subject eld.
6. When you’re ready to send your Email, TAP the
Send Button ( ) at the top right of the screen.
Email
93
Reading and Replying to an Email
If you receive a new Email notication in the Status
Bar or Lock Screen, you can read it by:
• TAP Email ( ) from the Home Tab and then
TAP the message in your Email Inbox to read the
message. New Emails will appear in bold text.
Once you’ve read the Email, you can reply to the
sender by TAPPING the Reply Button ( ) at the
bottom of the screen and composing a message.
When you are nished composing your message,
TAP the Send Button ( ).
Email
94
Sending an Email with a Photo or Video Attachment
Similar to sending photos or videos with Text Messages, you can also send
photos or videos as attachments to your Emails.
1. TAP Email ( ) from the Home Tab and compose a new Email or reply to
an existing Email.
2. TAP the Attachment Icon ( ) button at the top of the screen.
3. TAP one of the following Multimedia Attachment types:
• Images – To select a previously captured photo.
• Videos – To select a previously recorded video.
4. Once you have selected your Multimedia Attachment, TAP the Send
Button ( ).
Email
95
IMPORTANT!
Sending and receiving emails requires Wireless Data. To reduce your Data
Usage on your GreatCall Data Plan, use a Wi-Fi network if available. See
“Wi-Fi” on page 111 for more information on setting up a Wi-Fi connection.
Additional Information
96
Additional Information
97
Section 6: Additional Information
Topics
• Notication Panel
• Adjusting the Screen Brightness
• Managing Your Usage
• Wi-Fi
• Bluetooth
• Airplane Mode
• GreatCall Health and Safety Apps
• Google Play Store
• Changing Your Color Theme
• Changing the Lock Screen Photo
• Changing the Sounds
• Adding More Memory
• Contacting Us
Additional Information
98
Notication Panel
While the icons that appear in the Notication Area of the Status Bar are useful
for a quick glance of your missed events (missed calls, unheard Voicemail,
new Text Messages, etc.), expanding the Notication Panel will allow you to
see more detail about each Notication.
Expanding the Notication Panel
1. PRESS AND HOLD anywhere in the Status Bar and DRAG your nger
down until you reach the bottom of the Display. The Notication Panel will
expand.
2. TAP any Notication in the list which will automatically take you to the
associated App that handles that type of Notication. For example, if you
have a Notication for a new Text Message, TAPPING that Notication will
automatically take you to the Text Messages App where you can read the
full message and reply.
Additional Information
99
Additional Information
100
Clearing Notications
There are two ways you can clear Notications that appear in the Notication
Area or Notication Panel.
• One-at-a-time: With the Notication Panel expanded, you can clear each
notication in the list by DRAGGING it to the left or right off the Display. If
you TAP any Notication in the list to view more details, it will automatically
be removed from the Notication Panel.
• All-at-once: With the Notication Panel expanded, you can TAP the Clear
Button ( ) to dismiss all notications in the list at once.
i INFO
Voicemail Notications can only be cleared by listening to your Voicemail
messages. See “Voicemail” on page 60 for more information on how to
listen to your Voicemail.
Additional Information
101
Quick Settings
With Notication Panel expanded you can TAP the Date and Time to reveal
additional Quick Settings buttons that allow you to quickly enable or disable
phone functionality. Just TAP the Quick Settings button you would like to
adjust:
• Wi-Fi – Turn Wi-Fi on or off. For more information, see “Wi-Fi” on page
111.
• Bluetooth – Turn Bluetooth on or off. For more information, see “Bluetooth”
on page 113.
• Cellular – See your current Cellular signal strength and Cellular data
usage.
• Airplane Mode – Turn all wireless connectivity on or off (Wi-Fi, Cellular,
GPS and Bluetooth). When this feature is enabled, you will not be able to
make or receive calls, send or receive messages or access the Internet.
Additional Information
102
For more information, see “Airplane Mode” on page 115.
• Auto-rotate – Turn Screen Rotation feature on or off. With this feature on,
the screen will automatically rotate on certain screens depending on how
you hold the phone.
• Flashlight – Turn the Flashlight on the back of your Jitterbug on or off to
help you see in low light conditions.
• Location – Turn locationing services on or off (GPS).
Closing the Notication Panel
There are two ways to close the Notication Panel:
• TAP the Back Button ( ), or
• TAP the Home Button ( )
Additional Information
103
For more information, see “Airplane Mode” on page 115.
• Auto-rotate – Turn Screen Rotation feature on or off. With this feature on,
the screen will automatically rotate on certain screens depending on how
you hold the phone.
• Flashlight – Turn the Flashlight on the back of your Jitterbug on or off to
help you see in low light conditions.
• Location – Turn locationing services on or off (GPS).
Closing the Notication Panel
There are two ways to close the Notication Panel:
• TAP the Back Button ( ), or
• TAP the Home Button ( )
Additional Information
104
Adjusting the Screen Brightness
Sometimes you may nd the screen too dim or too bright depending on the
environment you’re in. To adjust the Screen Brightness:
1. Expand the Notication Panel by PRESS AND HOLDING anywhere in the
Status Bar and DRAGGING your nger down until you reach the bottom of
the Display.
2. TAP anywhere in the area where the Date and Time is displayed.
3. The very top slider adjusts the Screen Brightness. Slide to the desired
brightness.
Additional Information
105
Managing Your Usage
Your Jitterbug phone allows you to do much more than just calling your friends
and family. It’s an easy-to-use smartphone with a broad range of capabilities,
from sending pictures and videos via Email, sharing pictures on Facebook,
browsing the Internet to catch up on the latest news or recipes, to downloading
the latest Apps and games.
All of these great features require a Data plan, and GreatCall offers a variety
of exible plans that will t your needs. For more information on choosing the
right Data plan for you, visit us online at GreatCall.com.
Additional Information
106
What is Data?
Data is electronic information sent between your phone and other devices.
Examples of features that typically require Data are:
• Sharing photos or videos via Email or on social media sites like Facebook
• Sending and receiving Email messages
• Browsing the Internet using a mobile browser
• Watching streaming videos on a website or using an app like YouTube™
• Listening to streaming music on a website or using an app like Pandora®
• Turn-by-turn directions using the Maps App
• Downloading apps from the Google Play™ Store
Additional Information
107
Using Wi-Fi to Reduce Your Data Plan Usage
If your household already has high-speed Internet access and a Wi-Fi network,
sometimes called a Wireless Network, you can connect your Jitterbug to
your Wi-Fi connection to reduce Data usage on your monthly GreatCall Data
plan. When successfully connected to your Wi-Fi network, all Data usage will
go through your home’s high-speed Internet access instead of the Cellular
network, and therefore will not affect your GreatCall monthly Data plan
allowance. For more information on how to set up a Wi-Fi connection, see
“Wi-Fi” on page 111.
Additional Information
108
IMPORTANT!
When using a Wi-Fi network for Data, periodically check the Status Bar to
see that the Wi-Fi Icon ( ) is there indicating you are connected. If not,
Data usage may be deducted from your monthly GreatCall Data allowance.
Data overage fees will be applied if you exceed your monthly allowed Data
usage. Always check your usage periodically using the built-in Usage
App on your Jitterbug phone or online via your MyGreatCall account at
MyGreatCall.com.
Additional Information
109
Checking Your Usage
It is recommended to periodically check your usage to avoid any overage fees.
GreatCall provides you two convenient ways for you to check your Talk, Text
and Data usage:
Access the Usage App directly on your Jitterbug by TAPPING the My Account
Button at the bottom-right corner of the Home Screen and then TAPPING
Phone Usage.
Access the My Usage tab online via your MyGreatCall.com account. If
you haven’t created a MyGreatCall account yet, it’s easy. Just navigate to
MyGreatCall.com and follow the instructions under Create Account.
Additional Information
110
i INFO
There may be a slight delay in displaying your exact usage. Usage is based
on the estimated minutes, Text Messages and Data that you use per billing
cycle. You should check this often to ensure you are within your monthly
plan.
Additional Information
111
Wi-Fi
Your Jitterbug is compatible with most Wi-Fi networks to access high-speed
Internet without having to worry about using up your GreatCall data plan.
Connecting to a Wi-Fi Network
1. While viewing the Home Tab, TAP the Menu Button ( ).
2. TAP Options.
3. TAP Wi-Fi. A list of available Wi-Fi networks will appear. If necessary, turn
Wi-Fi on by TAPPING the switch until it says On.
4. TAP the Wi-Fi network name you wish to use.
5. Enter the password for the Wi-Fi network you selected, and TAP Connect.
You should see Connected below your selected Wi-Fi network as well as a
Wi-Fi icon ( ) in the Status Bar indicating that you are connected.
Additional Information
112
Turning Wi-Fi On and Off
You can turn the Wi-Fi feature off to reduce power consumption and extend
your battery life:
1. While viewing the Home Tab, TAP the Menu Button ( ).
2. TAP Options.
3. TAP Wi-Fi.
4. Turn Wi-Fi off by TAPPING the switch until it says Off.
IMPORTANT!
GreatCall recommends that you only connect to known Wi-Fi networks
you trust. Connecting to unsecured Wi-Fi networks in public places may
increase your risk to security threats.
Additional Information
113
Bluetooth
The Bluetooth® feature allows you to connect your phone to Bluetooth wireless
devices such as the hands-free headset from GreatCall.com/Accessories or
Bluetooth-compatible car radios.
Pairing a Bluetooth Device
Turn on the Bluetooth device and make sure it is in “pairing mode.” Refer to
the Bluetooth device’s User Guide for information on how to turn on “pairing
mode.”
1. While viewing the Home Tab on your Jitterbug, TAP the Menu Button ( ).
2. TAP Options.
3. TAP Bluetooth. A list of available Bluetooth devices will appear. If necessary,
turn Bluetooth on by TAPPING the switch until it says On.
Additional Information
114
4. TAP your Bluetooth device when it appears in the Available devices list.
i INFO
You may be prompted to enter a security PIN during the pairing process.
Most Bluetooth devices will have the PIN set to “0000” (four zeros), but
refer to the Bluetooth device’s User Guide for more information.
Turning Bluetooth On and Off
You can turn the Bluetooth feature off to reduce power consumption and
extend your battery life:
1. While viewing the Home Tab, TAP the Menu Button ( ).
2. TAP Options.
3. TAP Bluetooth.
4. Turn Bluetooth off by TAPPING the switch until it says Off.
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Airplane Mode
Airplane Mode allows you to turn off all wireless features on your phone so
that it is safe for travel on an airplane or if you need to extend the battery life.
When Airplane Mode is enabled, you will not be able to place or receive calls,
send or receive Text Messages or access anything over the Internet.
Turning Airplane Mode On and Off
1. Expand the Notication Panel by PRESSING AND HOLDING the Status
Bar and DRAGGING down to the bottom of the Display.
2. TAP the area with the Date and Time.
3. TAP the Airplane Mode Quick Settings icon so that it is white. Airplane
Mode is now and all wireless features have been turned off.
To turn Airplane Mode off, TAP the Airplane Mode Quick Settings icon so that
it is no longer white.
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GreatCall Health and Safety Apps
5Star
The 5Star App on your Jitterbug gets you access to GreatCall’s
unique 5Star Service. 5Star Service provides easy-to-use
and reliable access to IAED-Certied* 5Star Agents who will
conrm your location, evaluate your situation, and get you the
help you need. By accessing 5Star Service on your Jitterbug,
you’ll be immediately connected to a 5Star Agent who will
quickly identify you and conrm your location, then carefully
assess your situation, using details from your Personal Prole.
Available with all Health & Safety Packages.
To launch the 5Star App you can TAP the 5Star Button ( ) located on the
Lock Screen, or the bottom of the Home Screen.
*International Academies of Emergency Dispatch
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Urgent Care
With the Urgent Care App, you have unlimited access to nurses
and doctors everywhere you go. Urgent Care on your Jitterbug
smartphone gives you access to a Symptom Checker and
Medical Dictionary apps. It can even connect you with a live
nurse or a doctor 24/7 to get a diagnosis or a prescription for
common medications over the phone. Available with Preferred
and Ultimate Health & Safety Packages.
To launch the Urgent Care App:
1. TAP My Account on the Home Screen.
2. TAP GreatCall Apps.
3. TAP Urgent Care ( ).
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MedCoach
We understand that taking medications is a part of daily life, so it
shouldn’t be a difcult task. With your Jitterbug, you can easily
follow your medication and vitamin schedule as prescribed
by your doctor with friendly reminder messages delivered to
your phone. We can even connect you to your pharmacy for
prescription rells. Add on any Health & Safety Package or
Minutes-Only Plan.
To launch the MedCoach App:
1. TAP My Account on the Home Screen.
2. TAP GreatCall Apps.
3. TAP MedCoach ( ).
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Google Play Store
The Google Play Store is an online library of thousands of add-on Apps that
you can download on your Jitterbug for additional functionality. Apps are small
programs that expand the capabilities of your Jitterbug with productivity tools,
music players, games and more. In order to access the Google Play Store you
will need to have a Google Account. If you don’t have one, you can create one
when you rst access the Google Play Store.
To access the Google Play Store:
1. While viewing the Home Tab, TAP All Apps.
2. DRAG your nger up the Display until you see Play Store ( ). TAP Play
Store.
3. If you already have a Google Account, proceed to log in with your information,
otherwise TAP Or create a new account to create a new Google Account.
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Changing Your Color Theme
You can personalize your Jitterbug by changing the color theme:
1. While viewing the Home Tab, TAP the Menu Button ( ).
2. TAP Options.
3. TAP Color Theme.
4. TAP the color that you like. You can select from Black (default), Blue, Grey,
Plum, Lavender and Gold.
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Changing the Lock Screen Photo
You can personalize your Jitterbug by adding any photo onto the Lock Screen.
Adding a Lock Screen Photo
1. While viewing the Home Tab, TAP the Menu Button ( ).
2. TAP Options.
3. TAP Lock Screen Photo.
4. TAP Set Photo.
5. If prompted, TAP Gallery and then TAP ALWAYS.
6. TAP any photo to set it as the Lock Screen photo.
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Removing a Lock Screen Photo
1. While viewing the Home Tab, TAP the Menu Button ( ).
2. TAP Options.
3. TAP Lock Screen Photo.
4. TAP Remove Photo.
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Changing the Sounds
You can personalize your Jitterbug by changing the Ringtone and Notication
sound effects.
1. While viewing the Home Tab, TAP the Menu Button ( ).
2. TAP Options.
3. TAP Sounds.
4. TAP Phone ringtone or Default notication ringtone. You can hear a sample
of the Ringtone or Notication by TAPPING the name of the sound.
5. TAP OK to save your Ringtone or Notication selection.
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Adding more Memory
Your Jitterbug features a microSD expansion slot to add up to an additional
32 GB of memory. The following is how to add more memory:
1. Remove the Back Cover using the Back Cover Release notch found on the
bottom corner.
2. Locate the microSD expansion slot, which is below the External Speaker,
and carefully insert the microSD card into the expansion slot until it clicks
into place.
3. Replace the Back Cover.
IMPORTANT!
Do not remove the SIM Card located opposite of the microSD expansion
slot. Tampering of the SIM Card may cause issues with connectivity to the
GreatCall network.
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Contacting Us
If you have any questions or comments, we’re here to help:
• Send us an email at CustomerService@GreatCall.com
• Call us toll-free at 1-800-733-6632
• Write to us at
GreatCall Customer Service
P.O. Box 4428
Carlsbad, CA 92018
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Legal
Safety and Use
Please read before using your phone
THE BATTERY IS NOT FULLY CHARGED WHEN YOU TAKE IT OUT OF THE BOX. DO NOT REMOVE THE BATTERY PACK WHEN THE PHONE IS CHARGING.
YOUR WARRANTY IS INVALIDATED IF YOU DISASSEMBLE OR ATTEMPT TO DISASSEMBLE THE DEVICE.
Privacy restrictions
Some countries require full disclosure of recorded telephone conversations, and stipulate that you must inform the person with whom you are speaking that the
conversation is being recorded. Always obey the relevant laws and regulations of your country when using the recording feature of your phone.
Disclaimers
ANY WEATHER, STOCK, OR OTHER INFORMATION, DATA, OR DOCUMENTATION (“ACCESSED INFORMATION”) ARE PROVIDED “AS IS” AND WITHOUT ANY
WARRANTY OR ANY TECHNICAL SUPPORT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TCT MOBILE AND ITS AFFILIATES expressly
disclaim any and all representations and warranties, arising by law or otherwise, related to the Accessed Information, including without limitation any express or
implied representation or warranty of merchantability, tness for a particular purpose, non-infringement, quality, accuracy, completeness, effectiveness, reliability, or
usefulness. Without limiting the foregoing, it is further understood that TCT Mobile and its Afliates are not responsible for any use of the Accessed Information or the
results arising from such use, and that you use such information at your own risk.
Limitation of damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TCT MOBILE OR ITS AFFILIATES BE LIABLE TO YOU, ANY USER, OR THIRD
PARTY FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR PUNITIVE DAMAGES OF ANY KIND, ARISING IN CONTRACT, TORT, OR OTHERWISE,
INCLUDING, BUT NOT LIMITED TO, INJURY, LOSS OF REVENUE, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, AND/OR LOSS
OF PROFITS, REGARDLESS OF THE FORESEEABILITY THEREOF OR WHETHER TCT MOBILE OR ITS AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. AND IN NO EVENT SHALL THE TOTAL LIABILITY OF TCT MOBILE OR ITS AFFILIATES EXCEED THE AMOUNT RECEIVED FROM YOU,
REGARDLESS OF THE LEGAL THEORY UNDER WHICH THE CAUSE OF ACTION IS BROUGHT. THE FOREGOING DOES NOT AFFECT ANY STATUTORY RIGHTS
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WHICH MAY NOT BE DISCLAIMED.
Important health information and safety precautions
When using this product, the safety precautions below must be taken to avoid possible legal liabilities and damages.
Retain and follow all product safety and operating instructions. Observe all warnings in the operating instructions on the product.
To reduce the risk of bodily injury, electric shock, re, and damage to the equipment, observe the following precautions.
Electrical safety
This product is intended for use when supplied with power from the designated battery or power supply unit. Other usage may be dangerous and will invalidate any
approval given to this product.
Safety precautions for proper grounding installation
CAUTION: Connecting to improperly grounded equipment can result in an electric shock to your device.
This product is equipped with a USB Cable for connecting with desktop or notebook computer. Be sure your computer is properly grounded (earthed) before
connecting this product to the computer. The power supply cord of a desktop or notebook computer has an equipment-grounding conductor and a grounding plug.
The plug must be plugged into an appropriate outlet which is properly installed and grounded in accordance with all local codes and ordinances.
Safety precautions for power supply unit
Use the correct external power source
A product should be operated only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required,
consult your authorized service provider or local power company. For a product that operates from battery power or other sources, refer to the operating instructions
that are included with the product. This product should be operated only with the following designated power supply unit(s).
Travel charger: Input: 100-240 V, 50/60 Hz, 200 mA
Output: 5 V, 1000 mA
Handle battery packs carefully
This product contains a Lithium-ion polymer or Lithium-ion battery. There is a risk of re and burns if the battery pack is handled improperly. Do not attempt to open
or service the battery pack. Do not disassemble, crush, puncture, short external contacts or circuits, dispose of in re or water, or expose a battery pack to
temperatures higher than 140˚F (60˚C) .
WARNING: Danger of explosion if battery is incorrectly replaced. To reduce risk of re or burns, do not disassemble, crush, puncture, short external
contacts, expose to temperature above 140˚F (60˚C), or dispose of in re or water. Replace only with specied batteries. Recycle or dispose of used
batteries according to the local regulations or reference guide supplied with your product.
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NOTE: This product should be operated only with the following designated Battery Pack(s).
Battery: Lithium 2500 mAh (TLp025A2/CAC2500028C2)
Take extra precautions
• Keep the battery or device dry and away from water or any liquid as it may cause a short circuit.
• Keep metal objects away so they don’t come in contact with the battery or its connectors as it may lead to short circuit during operation.
• The phone should only be connected to products that bear the USB-IF logo or have completed the USB-IF compliance program.
• Do not use a battery that appears damaged, deformed, or discolored, or the one that has any rust on its casing, overheats, or emits a foul odor.
• Always keep the battery out of the reach of babies and small children, to avoid swallowing of the battery. Consult the doctor immediately if the battery is
swallowed.
• Only use the battery with a charging system that has been qualied with the system per this standard, IEEE-Std-172 5-2006. Use of an unqualied battery or
charger may present a risk of re, explosion, leakage or other hazard.
• Replace the battery only with another battery that has been qualied with the system per this standard, IEEE-Std-172 5-2006. Use of an unqualied battery may
present a risk of re, explosion, leakage or other hazard.
• Avoid dropping the phone or battery. If the phone or battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service centre
for inspection.
• If the battery leaks:
• Do not allow the leaking uid to come in contact with skin or clothing. If already in contact, ush the affected area immediately with clean water and seek
medical advice.
• Do not allow the leaking uid to come in contact with eyes. If already in contact, DO NOT rub; rinse with clean water immediately and seek medical advice.
• Take extra precautions to keep a leaking battery away from re as there is a danger of ignition or explosion.
Safety precautions for direct sunlight
Keep this product away from excessive moisture and extreme temperatures. Do not leave the product or its battery inside a vehicle or in places where the temperature
may exceed 140˚F (60˚C), such as on a car dashboard, window sill, or behind a glass that is exposed to direct sunlight or strong ultraviolet light for extended periods
of time. This may damage the product, overheat the battery, or pose a risk to the vehicle.
Prevention of hearing loss
CAUTION: Permanent hearing loss may occur if earphones or headphones are used at high volume for prolonged periods of time.
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Safety in aircraft
Due to the possible interference caused by this product to an aircraft’s navigation system and its communications network, using this device’s phone function on
board an airplane is against the law in most countries. If you want to use this device when on board an aircraft, remember to turn off your phone by switching to
Airplane Mode.
Environment restrictions
Do not use this product in gas stations, fuel depots, chemical plants or where blasting operations are in progress, or in potentially explosive atmospheres such as
fueling areas, fuel storehouses, below deck on boats, chemical plants, fuel or chemical transfer or storage facilities, and areas where the air contains chemicals or
particles, such as grain, dust, or metal powders. Please be aware that sparks in such areas could cause an explosion or re resulting in bodily injury or even death.
Explosive atmospheres
When in any area with a potentially explosive atmosphere or where ammable materials exist, the product should be turned off and the user should obey all signs and
instructions. Sparks in such areas could cause an explosion or re resulting in bodily injury or even death.
Users are advised not to use the equipment at refueling points such as service or gas stations, and are reminded of the need to observe restrictions on the use of
radio equipment in fuel depots, chemical plants, or where blasting operations are in progress. Areas with a potentially explosive atmosphere are often, but not always,
clearly marked. These include fueling areas, below deck on boats, fuel or chemical transfer or storage facilities, and areas where the air contains chemicals or particles,
such as grain, dust, or metal powders.
Road safety
Full attention must be given to driving at all times in order to reduce the risk of an accident. Using a phone while driving (even with a hands free kit) causes distraction
and can lead to an accident. You must comply with local laws and regulations restricting the use of wireless devices while driving.
Safety precautions for RF exposure
• Avoid using your phone near metal structures (for example, the steel frame of a building).
• Avoid using your phone near strong electromagnetic sources, such as microwave ovens, sound speakers, TV and radio.
• Use only original manufacturer-approved accessories, or accessories that do not contain any metal.
• Use of non-original manufacturer-approved accessories may violate your local RF exposure guidelines and should be avoided.
Interference with medical equipment functions
This product may cause medical equipment to malfunction. The use of this device is forbidden in most hospitals and medical clinics.
If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your
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physician may be able to assist you in obtaining this information.
Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using
equipment that could be sensitive to external RF energy.
Nonionizing radiation
Your device has an internal antenna. This product should be operated in its normal-use position to ensure the radiative performance and safety of the interference. As
with other mobile radio transmitting equipment, users are advised that for satisfactory operation of the equipment and for the safety of personnel, it is recommended
that no part of the human body be allowed to come too close to the antenna during operation of the equipment.
Use only the supplied integral antenna. Use of unauthorized or modied antennas may impair call quality and damage the phone, causing loss of performance
and SAR levels exceeding the recommended limits as well as result in non-compliance with local regulatory requirements in your country. To assure optimal phone
performance and ensure human exposure to RF energy is within the guidelines set forth in the relevant standards, always use your device only in its normal-use
position. Contact with the antenna area may impair call quality and cause your device to operate at a higher power level than needed. Avoiding contact with the
antenna area when the phone is IN USE optimizes the antenna performance and the battery life.
Electrical safety
Accessories
• Use only approved accessories.
• Do not connect with incompatible products or accessories.
• Take care not to touch or allow metal objects, such as coins or key rings, to contact or short-circuit the battery terminals.
Connection to a car
• Seek professional advice when connecting a phone interface to the vehicle electrical system.
Faulty and damaged products
• Do not attempt to disassemble the phone or its accessory.
• Only qualied personnel must service or repair the phone or its accessory.
General precautions
You alone are responsible for how you use your phone and any consequences of its use. You must always switch off your phone wherever the use of a phone is
prohibited. Use of your phone is subject to safety measures designed to protect users and their environment.
Avoid applying excessive pressure to the device
Do not apply excessive pressure on the screen and the device to prevent damaging them and remove the device from your pants’ pocket before sitting down. It is
also recommended that you store the device in a protective case and only use the device stylus or your nger when interacting with the touch screen. Cracked display
screens due to improper handling are not covered by the warranty.
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Device getting warm after prolonged use
When using your device for prolonged periods of time, such as when you’re talking on the phone, charging the battery or browsing the Web, the device may become
warm. In most cases, this condition is normal and therefore should not be interpreted as a problem with the device.
Heed service markings
Except as explained elsewhere in the Operating or Service documentation, do not service any product yourself. Service needed on components inside the device
should be done by an authorized service technician or provider.
Protect your phone
• Always treat your phone and its accessories with care and keep them in a clean and dust-free place.
• Do not expose your phone or its accessories to open ames or lit tobacco products.
• Do not expose your phone or its accessories to liquid, moisture or high humidity.
• Do not drop, throw or try to bend your phone or its accessories.
• Do not use harsh chemicals, cleaning solvents, or aerosols to clean the device or its accessories.
• Do not paint your phone or its accessories.
• Do not attempt to disassemble your phone or its accessories, only authorised personnel must do so.
• Do not expose your phone or its accessories to extreme temperatures, maximum 122°F (50°C).
• Please check local regulations for disposal of electronic products.
• Do not carry your phone in your back pocket as it could break when you sit down.
Damage requiring service
Unplug the product from the electrical outlet and refer servicing to an authorized service technician or provider under the following conditions:
• Liquid has been spilled or an object has fallen into the product.
• The product has been exposed to rain or water.
• The product has been dropped or damaged.
• There are noticeable signs of overheating.
• The product does not operate normally when you follow the operating instructions.
Avoid hot areas
The product should be placed away from heat sources such as radiators, heat registers, stoves, or other products (including ampliers) that produce heat.
Avoid wet areas
Never use the product in a wet location.
Avoid using your device after a dramatic change in temperature
When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within the device. To avoid
damaging the device, allow sufcient time for the moisture to evaporate before using the device.
NOTICE: When taking the device from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow
the device to acclimate to room temperature before turning on power.
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Avoid pushing objects into product
Never push objects of any kind into cabinet slots or other openings in the product. Slots and openings are provided for ventilation. These openings must not be
blocked or covered.
Air bags
Do not place a phone in the area over an air bag or in the air bag deployment area. Store the phone safely before driving your vehicle.
Mounting accessories
Do not use the product on an unstable table, cart, stand, tripod, or bracket. Any mounting of the product should follow the manufacturer’s instructions, and should
use a mounting accessory recommended by the manufacturer.
Avoid unstable mounting
Do not place the product with an unstable base.
Use product with approved equipment
This product should be used only with personal computers and options identied as suitable for use with your equipment.
Adjust the volume
Turn down the volume before using headphones or other audio devices.
Cleaning
Unplug the product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning, but NEVER use water to clean
the LCD screen.
Small children
Do not leave your phone and its accessories within the reach of small children or allow them to play with it. They could hurt themselves or others, or could accidentally
damage the phone. Your phone contains small parts with sharp edges that may cause an injury or which could become detached and create a choking hazard.
Repetitive motion injuries
To minimise the risk of RSI, when Texting or playing games with your phone:
• Do not grip the phone too tightly
• Press the buttons lightly
• Make use of the special features in the handset which minimize the number of buttons which have to be pressed, such as message templates and predictive text.
• Take lots of breaks to stretch and relax.
Operating machinery
Full attention must be given to operating the machinery in order to reduce the risk of an accident.
Loud noise
This phone is capable of producing loud noises which may damage your hearing.
Emergency calls
This phone, like any wireless phone, operates using radio signals, which cannot guarantee connection in all conditions. Therefore, you must never rely solely on any
wireless phone for emergency communications.
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Regulatory agency identications
For regulatory identication purposes, your product is assigned a model number of A622GL and an FCC ID of 2ACCJB026.
To ensure continued reliable and safe operation of your device, use only the accessories listed below with your A622GL device.
Operating temperature range: 32°F to 104°F (0°C to 40°C)
NOTE: This product is intended for use with a certied Class Limited Power Source, rated 4.35 Volts DC, maximum 1 Amp power supply unit.
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio or television technician for help.
FCC Caution: Any changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause undesired operation.
Important Note
Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specic operating instructions for
satisfying RF exposure compliance. To maintain compliance with FCC RF exposure compliance requirements, please follow operation instruction as documented in
this manual.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter, except the transmitters built-in with the device.
FCC Hearing-Aid Compatibility (HAC) Regulations for Wireless Devices
On July 10, 2003, the U.S. Federal Communications Commission (FCC) Report and Order in WT Docket 01- 09 modied the exception of wireless phones under the
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Hearing Aid Compatibility Act of 1988 (HAC Act) to require digital wireless phones be compatible with hearing-aid. The intent of the HAC Act is to ensure reasonable
access to telecommunications services for persons with hearing disabilities. While some wireless phones are used near some hearing devices (hearing aid and
cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference noise, and phones
also vary in the amount of interference they generate. The wireless telephone industry has developed a rating system for wireless phones, to assist hearing device
users nd phones that may be compatible with their hearing devices. Not all phones have been rated. Phones that are rated have the rating on their box or a label
located on the box. The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device happens to be
vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your
personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than phones that are
not rated. M4 is the better/higher of the two ratings. Your device is rated M4.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing aid’s telecoil than phones that are not
rated. T4 is the better/higher of the two ratings. Your device is rated T4.
Please power off the Bluetooth® function while using hearing aid devices with your A622GL.
Hearing devices may also be rated. Your hearing device manufacturer or hearing health professional may help you nd this rating. Higher ratings mean that the hearing
device is relatively immune to interference noise. The hearing aid and wireless phone rating values are then added together. A sum of 5 is considered acceptable for
normal use. A sum of 6 is considered for better use. A sum of 8 is considered for best use. In the above example, if a hearing aid meets the M2 level rating and the
wireless phone meets the M3 level rating, the sum of the two values equal M5. This should provide the hearing aid user with “normal usage” while using their hearing
aid with the particular wireless phone. “Normal usage” in this context is dened as a signal quality that is acceptable for normal operation.
This methodology applies equally for T ratings. The M mark is intended to be synonymous with the U mark. The T mark is intended to be synonymous with the UT
mark. The M and T marks are recommended by the Alliance for Telecommunications Industries Solutions (ATIS). The U and UT marks are referenced in Section 20.19
of the FCC Rules. The HAC rating and measurement procedure are described in the American National Standards Institute (ANSI) C63.19 standard.
For information about hearing aids and digital wireless phones
FCC Hearing Aid Compatibility and Volume Control: http://www.fcc.gov/cgb/dro/hearing.html
Gallaudet University, RERC: https://fjallfoss.fcc.gov/oetcf/eas/reports/GenericSearch.cfm
SAR Information
0.53 W/kg @ 1g (HEAD)
1.40 W/kg @ 1g (BODY)
THIS MODEL DEVICE MEETS THE GOVERNMENT’S REQUIREMENTS FOR
EXPOSURE TO RADIO WAVES. For body worn operation, this phone has been tested and meets the FCC RF exposure guidelines when used with the TCT Mobile
Limited. Accessories supplied or designated for this product. Use of other accessories may not ensure compliance with the FCC RF exposure guidelines.
Your wireless mobile phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF)
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energy set by the Federal Communications Commission of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of
RF energy for the general population. The guidelines are based on the safety standards previously set by both U.S. and international standards bodies:
• American National Standards Institute (ANSI) IEEE. C95.1-1992 .
• National Council on Radiation Protection and Measurement (NCRP). Report 86. 1986.
• International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996.
• Ministry of Health (Canada), Safety Code 6. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age
and health.
The exposure standard for wireless mobile phone employs a unit of measurement known as the Specic Absorption Rate, or SAR. The SAR limit set by the FCC is
1.6 W/kg*.
The FCC has granted an Equipment Authorization for this model device with all reported SAR levels evaluated as in compliance with the FCC RF exposure
guidelines. SAR information on this model device is on le with the FCC and can be found under the Display Grant section of https://fjallfoss. fcc.gov/oetcf/
eas/reports/GenericSearch.cfm after searching on FCC ID: 2ACCJB026 Additional information on Specic Absorption Rates (SAR) can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web-site as http://www.ctia.org/.
*In the U.S. and Canada, the SAR limit for mobile phone used by the public is 1.6 Watts/kg (W/kg) averaged over one gram of tissue. The standard incorporates a
substantial margin of safety to give additional protection for the public and to account for any variations in usage.
Normal condition only to ensure the radiative performance and safety of the interference. As with other mobile radio transmitting equipment, users are advised that
for satisfactory operation of the equipment and for the safety of personnel, it is recommended that no part of the human body be allowed to come too close to the
antenna during operation of the equipment.
Body-worn Operation
This device was tested for typical body-worn operations. To comply with RF exposure requirements, a minimum separation distance of 1.5 cm must be maintained
between the user’s body and the handset, including the antenna. Third-party belt-clips, holsters, and similar accessories used by this device should not contain any
metallic components. Body-worn accessories that do not meet these requirements may not comply with RF exposure requirements and should be avoided.
Use only the supplied or an approved antenna. Unauthorized antennas, modications, or attachments could impair call quality, damage the phone, or result in violation
of regulations. Do not use the phone with a damaged antenna. If a damaged antenna comes into contact with the skin, a minor burn may result. Please contact your
local dealer for replacement antenna.
FCC RF Radiation Exposure Statement
• This Transmitter has been demonstrated co-location compliance requirements with Bluetooth® and WLAN. This transmitter must not be co-located or operating
in conjunction with any other antenna or transmitter.
• This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
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Telecommunications & Internet Association (TIA) safety information
Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of 15 cm (6 inches) be maintained between a handheld wireless phone and
a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of
Wireless Technology Research.
Persons with pacemakers:
• Should ALWAYS keep the phone more than 15 cm (6 inches) from their pacemaker when the phone is turned ON.
• Should not carry the phone in a breast pocket.
• Should use the ear opposite the pacemaker to minimize the potential for interference. If you have any reason to suspect that interference is taking place, turn
the phone OFF immediately.
Hearing aids
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your service provider, or call the
customer service line to discuss alternatives.
RoHS compliance
This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 7 January 2003, on the restriction of the use of certain
hazardous substances in electrical and electronic equipment (RoHS) and its amendments.
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Customer Agreement
1. Welcome To The GreatCall® Family
Please read this agreement regarding your phone and service. When you accept this agreement, you’re bound by its
conditions. It applies to all of your services from GreatCall and covers important topics such as:
• How long this agreement lasts
• Your rights to refuse or cancel this agreement
• Our friendly 30-day return policy
• Our rights to limit or end service or this agreement
• Limitations of liability and privacy
• How to handle disputes if they arise, including arbitration
2. Your Monthly Rate Plan
The monthly rate plan you select is part of this agreement. To the extent any condition in your plan expressly conicts with
this agreement, the condition in your plan will apply.
3. Your Rights To Refuse Or Cancel This Agreement
After you’ve had an opportunity to review this agreement, it will begin when you do any of the following to indicate your
acceptance:
• Activate your service
• Give us a written or electronic signature indicating your acceptance
• Tell us electronically that you accept
If you do not wish to accept this agreement, do not do any of the above actions.
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3.1 30-Day Return Policy
If for any reason, within 30 days from date of purchase, you are not completely satised with your phone, we will refund the
activation fee, the rst month’s service charge and the cost of the phone, plus applicable taxes if you:
• have used less than 30 minutes
• return the phone in “like new” condition, as determined by GreatCall, in the original box with all components and materials
The activation fee is non-refundable if you:
• ordered a new phone without paying the activation fee
• have used more than 30 minutes of talk time
• have used more than 25 MB of data
• activated two phones and are returning only one phone
• cancelled your service after 30 days
• send a device that is not in “like-new” condition, as determined by GreatCall
The shipping charges are non-refundable. If you have used more than 30 minutes within of talk time 30 days from the date
of purchase, and did not exceed your plan minutes, then we will charge you the less amount:
• your monthly service charge; or
• 35¢ per minute for each additional minute over 30 minutes
If you have used more than 30 minutes of talk time within 30 days from the date of purchase, and did exceed your plan
minutes, then we will retain your monthly service charge plus $0.35 per minute for each additional minute over your plan
minutes.
Return Information:
• Please contact our Customer Service Department at 1-800-733-6632, available between 5 am - 9 pm PST, seven days a
week, to cancel your account and obtain a return authorization number. If your phone was purchased from a retail store,
it must be returned to that store and is subject to the store’s return policy.
• Approved returns must be shipped back at the customer’s expense in the original packaging.
• Refunds, if applicable, will be processed back to the party that paid in the same manner that payment was received.
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Please allow 21 business days for processing. You will be charged a $10 restocking fee.
3.2 Service Cancellation
If for any reason you are not completely satised with your service and you wish to cancel, you’ll be able to do so as
described below. However, if you have purchased any Add-On Minutes, they are not refundable and these minutes will expire
after your last bill. You will receive a nal bill that will detail all the charges and credits on your account.
If you wish to cancel your service before the end of a given month, you’ll be responsible for any account charges and
overages through the date of your nal bill. If you have purchased any Add-On Minutes, they are not refundable and these
minutes will expire after your nal bill. Although cancellations are effective immediately, we don’t bill for partial months;
therefore, you’ll be charged for the entire month.
4. Charges And Fees
There is a fee associated with beginning your service and there may be a fee associated with reactivating your service. Usage
charges vary depending on where, when and how you call, including toll-free and Operator-assisted calls. Additional features
and services, such as Operator assistance, may have extra charges.
4.1 Roaming And Long Distance Charges
There are no long distance or roaming charges for any calls made within the domestic U.S. There may be additional charges
for international calls and texts.
4.2 International Rates
When calling from the domestic U.S. to other countries, or when calling from outside of the domestic U.S., additional
international calling rates will apply.
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4.3 Taxes, Fees And Assessments
We are required by law to charge you certain taxes, surcharges and assessments that will be included on your bill. You are
responsible for paying all taxes, surcharges and assessments associated with your GreatCall products and services. These
may change from time to time, and we may not be able to give you advance notice about how these changes may affect you.
Except as prohibited by law, we may also, at our discretion, require you to pay regulatory and administrative fees to recover
our costs of complying with regulatory mandates and Universal Service fees or similarly imposed charges. Any customer
who is eligible for an exemption from any tax or fee must provide us with a veriable, valid and properly executed tax-exempt
certicate. Any tax exemption applies only after the date we receive the certicate from you and have veried your eligibility
for the exemption.
4.4 How We Calculate Your Bill
Your bill is our notice to you of your fees, charges and other important information. It reects the fees and charges in effect for
your service plan at the time they are incurred. We charge for usage after calls are made or received and charge access and
other fees in advance. The length of a call will be rounded up to the next full minute. Charges start when you’re connected to
an outgoing or incoming call and end after you hang up your phone, the other party on your call hangs up, or the call ends
through disconnection. We only bill for calls that connect, including calls answered by machines. Standard usage charges
apply to toll-free calls. There may be additional usage charges for credit card or third party Operator-assisted calls, which
may be required in certain areas. You will incur usage charges at a minimum rate of $0.35 per minute if you exceed your
service plan minutes. Billing for usage and related charges may sometimes be delayed. Delayed usage charges may be
applied in the month they appear on your bill against minutes included in your service plan for that month, rather than against
the included minutes for the month when you actually made or received the call. This may result in charges higher than you’d
expect in the later month.
4.5 Payments, Deposits, Credit Cards, And Checks
Payment is due in full as stated on your bill. IF WE DON’T RECEIVE PAYMENT IN FULL WHEN DUE, WE MAY, TO THE
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EXTENT PERMITTED BY THE LAW OF THE STATE OF THE BILLING ADDRESS WE HAVE ON FILE FOR YOU AT THE
TIME, CHARGE YOU A LATE FEE UP TO 1.5 PERCENT A MONTH (18 PERCENT ANNUALLY) OR A FLAT $5 A MONTH,
WHICHEVER IS GREATER, ON UNPAID BALANCES. WE MAY ALSO CHARGE YOU FOR ANY COLLECTION AGENCY
FEES BILLED TO US FOR TRYING TO COLLECT FROM YOU. SHOULD WE NOT RECEIVE YOUR LATE PAYMENT,
WE MAY SUSPEND YOUR SERVICE UNTIL PAID IN FULL. WE RESERVE THE RIGHT TO CHARGE A REASONABLE
RECONNECTION FEE. IF YOUR ACCOUNT REMAINS UNPAID, WE WILL CANCEL SERVICE FOR NON-PAYMENT. We
reserve the right to require recurring credit card billing for certain products or services. We also reserve the right to require
an advance deposit (or an increased deposit) from you based on your payment history and changes in your plan and/or
the frequency of use of our services. We’ll pay simple interest on any deposit at the rate the law requires. Please retain your
evidence of deposit. You agree that we can apply deposits, payments, or repayments in any order to any amounts you owe
us on your account(s). You can’t use a deposit to pay any bill unless we agree. We will not honor limiting notations you make
on or with your checks. We may charge you up to $25 for any returned check or denied credit card charges, depending on
applicable law.
5. Service Subject To Change
Your service is dependent upon our business requirements, including policies, practices and procedures, which we can
change without notice. Unless otherwise prohibited by law, we can also change prices and any other conditions in this
agreement at any time by sending you written notice prior to the billing period in which the changes would go into effect. If
you choose to use your service after that point, you’re accepting the changes. If the changes have a material adverse effect
on you, however, you can end the affected service, without any early cancellation fee, just by calling us within 60 days after
we send notice of the change.
6. Rights In Numbers And Electronic Addresses We Assign To You
You do not have any rights in the personal identication number, email address or identier we assign to you. The same is
true for your wireless phone numbers, except for your right to transfer it. In the event we need to change or reassign them,
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we’ll let you know. Please know that your wireless phone number and/or name may appear when you call someone. We rely
on this feature to provide services you enjoy.
7. Transferring Or “Porting” Phone Numbers
You may be able to transfer or “port” your phone number from us to another carrier or service provider. We cannot guarantee
that this transfer will be successful. If you request that another service provider transfer or “port” your phone number, we will
treat this request in the same manner as a request to cancel your GreatCall service. When the transfer is complete you will
be responsible for all the terms of cancellation described in Section 3 of this agreement. We may not be able to provide you
with some services, such as 9-1-1 location services, while we implement the transfer.
8. Availability Of Service
Wireless phones use radio transmissions to access service. Therefore, we can’t provide service when your wireless phone is
out of range of our provider’s transmission site or if sufcient network capacity is not available. You may not receive service
in certain places, particularly in remote areas, with no service at all. Weather, topography, buildings, your wireless phone and
other conditions that are outside of our control may also cause dropped calls or other problems with your service.
9. Suspending Service If Your Phone Is Lost Or Stolen
Please notify us immediately if someone steals your phone or you lose it. We’ll be happy to provide a courtesy suspension
of service for 30 days or until you choose to replace or recover your phone – whichever comes rst – if you haven’t received
a courtesy of this kind within the prior year. Until we provide a courtesy suspension, you’ll be responsible for all fees and
charges, including those related to the use of services, even if used by another party. We may require a sworn statement
about the loss or theft.
10. Our Rights To Limit/End Service Or This Agreement
You agree not to resell our service to someone else without prior written permission from GreatCall. You also agree that your
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wireless phone won’t be used for any purpose that is illegal, isn’t allowed by this agreement or by your User Guide. WE CAN,
WITHOUT NOTICE, LIMIT, SUSPEND OR END YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR VIOLATING THIS
AGREEMENT OR FOR ANY OTHER GOOD CAUSE, INCLUDING, BUT NOT LIMITED TO:
a. Two or more late payments in a 12-month period.
b. Incurring charges greater than your required deposit or billing limit (even if we haven’t yet billed the charges) if you
are unwilling to increase your deposit with us.
c. Incurring charges materially in excess of your monthly access charge (even if we haven’t yet billed the charges).
d. Harassing our employees or agents.
e. Lying to us.
f. Interfering with our operations.
g. Becoming insolvent or going bankrupt.
h. Breaching this agreement.
i. “Spamming,” or other abusive messaging or calling.
j. Modifying your phone from the manufacturer’s specications.
k. Providing credit information we can’t verify.
l. Using your service in a way that adversely affects other customers.
m. Allowing anyone to tamper with your GreatCall number.
We can also temporarily limit your service for any operational or governmental reason.
11. Your Privacy
You agree to the terms of our Privacy Policy, available on our website at www.GreatCall.com/privacypolicy, when you use
our services. It may change from time to time, so please review this policy with regularity and care. Among other things, the
policy outlines the information we collect about you, how we use that information and with whom we share that information.
For example, it may be used to provide certain services, to protect our rights and interests, to respond to legal process or
to facilitate a merger. We may also monitor or record your calls with GreatCall representatives to ensure the quality of our
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services and for other lawful purposes. If you don’t agree with the terms of our Privacy Policy, do not purchase a GreatCall
phone or use GreatCall services.
12. Disclaimer Of Warranties
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, TO THE EXTENT PERMITTED
BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
CONCERNING YOUR SERVICE OR YOUR PHONE. WE CAN’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICE
AND DON’T AUTHORIZE ANYONE TO MAKE ANY WARRANTIES ON OUR BEHALF. THIS DOESN’T DEPRIVE YOU OF
ANY WARRANTY RIGHTS YOU MAY HAVE AGAINST ANYONE ELSE.
13. Indemnication
You agree to indemnify, defend and hold GreatCall harmless from any claims arising out of use of the phone or service,
breach of this agreement or violation of any laws or regulations or the rights of any third party by you or any person on your
account or that you allow to use your phone or service.
14. Waivers And Limitations Of Liability
UNLESS THE LAW FORBIDS IT IN ANY PARTICULAR CASE, WE EACH AGREE TO LIMIT CLAIMS FOR DAMAGES OR
OTHER MONETARY RELIEF AGAINST EACH OTHER TO DIRECT DAMAGES. THIS LIMITATION AND WAIVER WILL APPLY
REGARDLESS OF THE THEORY OF LIABILITY, WHETHER FRAUD, MISREPRESENTATION, BREACH OF CONTRACT,
PERSONAL INJURY, PRODUCTS LIABILITY, OR ANY OTHER THEORY. THIS MEANS THAT NEITHER OF US WILL SEEK
ANY INDIRECT, SPECIAL, CONSEQUENTIAL, TREBLE, OR PUNITIVE DAMAGES FROM THE OTHER. THIS LIMITATION
AND WAIVER ALSO APPLIES TO ANY CLAIMS YOU MAY BRING AGAINST ONE OF OUR SUPPLIERS, TO THE EXTENT
THAT WE WOULD BE REQUIRED TO INDEMNIFY THE SUPPLIER FOR SUCH CLAIM. You agree we aren’t liable for
problems caused by you or a third party; by buildings, hills, network congestion, tunnels, weather, or other things we don’t
control. You also agree GreatCall is not liable for missed VoiceMail(s), or deletions of VoiceMail(s) from your VoiceMail box (if
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you have one), even if you’ve saved them.
15. Handling Disputes With GreatCall
ANY CLAIM OR DISPUTE BETWEEN YOU AND GREATCALL IN ANY WAY RELATED TO OR CONCERNING THE
AGREEMENT, OR THE PROVISION OF SERVICES OR PRODUCTS TO YOU, INCLUDING ANY BILLING DISPUTES (CLAIM),
SHALL BE SUBMITTED TO FINAL, BINDING ARBITRATION BEFORE THE AMERICAN ARBITRATION ASSOCIATION
(“AAA”). THIS AGREEMENT TO ARBITRATE ALSO REQUIRES YOU TO ARBITRATE CLAIMS AGAINST OTHER PARTIES
RELATING TO SERVICES OR PRODUCTS PROVIDED OR BILLED TO YOU, INCLUDING SUPPLIERS OF SERVICES AND
PRODUCTS AND OUR RETAIL DEALERS, IF YOU ALSO ASSERT CLAIMS AGAINST US IN THE SAME PROCEEDING.
YOU AND WE ACKNOWLEDGE THAT THE AGREEMENT AFFECTS INTERSTATE COMMERCE AND THAT THE FEDERAL
ARBITRATION ACT AND FEDERAL ARBITRATION LAW APPLY TO ARBITRATIONS UNDER THE AGREEMENT. BEFORE
INSTITUTING ARBITRATION, YOU AGREE TO PROVIDE US WITH AN OPPORTUNITY TO RESOLVE YOUR CLAIM BY
SENDING A WRITTEN DESCRIPTION OF YOUR CLAIM TO US AT: GREATCALL, P.O. BOX 4428, CARLSBAD, CA 92018,
AND NEGOTIATING WITH US IN GOOD FAITH REGARDING YOUR CLAIM. IF WE ARE NOT ABLE TO RESOLVE YOUR
CLAIM WITHIN 30 DAYS OF RECEIPT OF YOUR NOTICE, THEN YOU OR WE, INSTEAD OF SUING IN COURT, MAY
INITIATE ARBITRATION PROCEEDINGS WITH THE AAA. ARBITRATION WILL BE CONDUCTED UNDER THE AAA’S
PUBLISHED WIRELESS INDUSTRY ARBITRATION RULES AND SUPPLEMENTAL PROCEDURES FOR CONSUMER-
RELATED DISPUTES, WHICH ARE AVAILABLE BY CALLING THE AAA AT 800-778-7879 OR VISITING ITS WEB SITE
AT WWW.ADR.ORG. THE AAA HAS A FEE SCHEDULE FOR ARBITRATIONS. YOU WILL PAY YOUR SHARE OF THE
ARBITRATOR’S FEES AND ADMINISTRATIVE EXPENSES (“FEES AND EXPENSES”) EXCEPT THAT:
a. FOR CLAIMS LESS THAN $25, WE WILL PAY ALL FEES AND EXPENSES; AND
b. FOR CLAIMS BETWEEN $25 AND $1,000, YOU WILL PAY ONLY $25 IN FEES AND EXPENSES, OR ANY LESSER
AMOUNT AS PROVIDED UNDER AAA’S SUPPLEMENTAL PROCEDURES FOR CONSUMER-RELATED DISPUTES.
YOU AND WE AGREE TO PAY OUR OWN OTHER FEES, COSTS, AND EXPENSES, INCLUDING THOSE FOR ANY
ATTORNEYS, EXPERTS, AND WITNESSES. AN ARBITRATOR MAY ONLY AWARD AS MUCH AND THE TYPE
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OF RELIEF AS A COURT WITH JURISDICTION IN THE PLACE OF ARBITRATION THAT IS CONSISTENT WITH
LAW AND THIS AGREEMENT. AN ARBITRATOR MAY ISSUE INJUNCTIVE OR DECLARATORY RELIEF BUT ONLY
APPLYING TO YOU AND US AND NOT TO ANY OTHER CUSTOMER OR THIRD PARTY.
AS A LIMITED EXCEPTION TO THE AGREEMENT TO ARBITRATE, YOU AND WE AGREE THAT:
a. YOU MAY MAKE CLAIMS TO SMALL CLAIMS COURT, IF YOUR CLAIMS QUALIFY FOR HEARING BY SUCH
COURT; AND
b. IF YOU FAIL TO TIMELY PAY AMOUNTS DUE, WE MAY ASSIGN YOUR ACCOUNT FOR COLLECTION, AND
THE COLLECTION AGENCY MAY PURSUE IN COURT CLAIMS LIMITED STRICTLY TO THE COLLECTION OF
THE PAST DUE DEBT AND ANY INTEREST OR COST OF COLLECTION AGREEMENT. AS PERMITTED BY
LAW, OR WHETHER CLASS ACTION IN COURT, WAIVER SMALL CLAIMS COURT, OR ARBITRATION, YOU
AND WE MAY ONLY BRING CLAIMS AGAINST EACH OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A
CLASS REPRESENTATIVE OR A CLASS MEMBER IN A CLASS OR REPRESENTATIVE ACTION. IF A COURT
OR ARBITRATOR DETERMINES IN A CLAIM BETWEEN YOU AND US THAT YOUR WAIVER OF ANY ABILITY
TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS IS UNENFORCEABLE UNDER APPLICABLE LAW,
THE ARBITRATION AGREEMENT WILL NOT APPLY, AND YOU AND WE AGREE THAT SUCH CLAIMS WILL BE
RESOLVED BY A COURT OF APPROPRIATE JURISDICTION, OTHER THAN A SMALL CLAIMS COURT. JURY
TRIAL WAIVER, WHETHER ANY CLAIM IS IN ARBITRATION OR IN COURT, YOU AND WE WAIVE ANY RIGHT TO
JURY TRIAL INVOLVING ANY CLAIMS OR DISPUTES BETWEEN YOU AND US.
16. About You
You represent that you’re at least 18 years old and have the legal capacity to accept this agreement. If you are ordering for
a friend or a member of your family, you are bound by the terms of this agreement, unless and until, your friend or family
member has agreed to the terms of this agreement. If you’re ordering for a company, you’re representing that you are
authorized to bind the company to the terms of this agreement, where the context “you” means the company.
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17. About This Agreement
If either of us waives or doesn’t enforce a requirement under this agreement in an instance, we don’t waive our right to later
enforce that requirement. You can’t assign this agreement or any of your rights or duties under it. We may assign all or part of
this agreement or your debts to us without notice, and you agree to make all subsequent payments as instructed. Notices are
considered delivered when we send them by email or fax to any email or fax number you’ve provided to us, or three days after
mailing to the most current billing address we have on le for you, if by us, or to the Customer Service address on your most
recent bill. If any part of this agreement, including any part of its arbitration provisions, is held invalid, that part may be severed
from this agreement. This agreement and the documents to which it refers form the entire agreement between us on their
subjects. You can’t rely on any other documents or statements on those subjects by any sales or service representatives, and
you have no other rights with respect to service or this agreement, except as specically provided by law. This agreement
isn’t for the benet of any third party except our parents, afliates, subsidiaries, agents and predecessors/successors in
interest. Except to the extent we’ve agreed otherwise in the provisions on late fees and arbitration, this agreement and
disputes covered by it are governed by the laws of the state of California, without regard to the conicts of the laws or rules
of that state.
18. Additional Terms For Text Messaging
The message rates that we charge depend on the GreatCall service plan that you selected. You will incur message charges
when you send or receive a message, whether the message has been read or unread, viewed or unviewed, solicited or
unsolicited. GreatCall does not guarantee that messages will be received. We are not responsible for lost or misdirected
messages.
Index
150
Index
151
Index
Symbols
5Star 116
5Star Button 20, 24, 29
A
Activating Your Jitterbug 11
Adding more Memory 124
Adjusting the Call Volume 49
Adjusting the Ringer Volume 66
Adjusting the Screen Brightness 104
Airplane Mode 101, 115
All Apps Button 24, 27
Answering or Ignoring a Call 45
Index
152
Apps 119
Auto-rotate 102
B
Back Button 5, 18
Back Cover 7, 124
Back Cover Release 7, 124
Backspace 34
barcodes 74
Battery 16, 17
battery level 32
Battery Level 17, 20
Battery low 17
Bluetooth 101, 113
Brain Games 25
C
Index
153
Call Button 42
Call History 44
Call Volume 49
Camera 25, 70
Camera Modes 70
Camera Roll 75, 76
Camera Selection 70
Cellular 101
Changing the Lock Screen Photo 121
Changing the Sounds 123
Changing your Color Theme 120
Charging the Battery 16
Checking Voicemail by Calling 65
Checking your Usage 109
Clearing Notications 100
Color Theme 120
Index
154
Composing and Sending Email 91
Composing and Sending Text Messages 82
Contacting Us 125
Contact Photo 53
contacts 27
Creating a New Email Account 90
Creating a People Contact 52
current time 32
Current Time and Date 20
D
Data 106
Data Overage Fees 108
Data Usage 107, 108
Date and Time 101
Default notication ringtone 123
Index
155
Deleting a People Contact 57
Deleting Voicemail Messages 64
Deleting your Photos and Videos 76
Dialer 44
Dialing a Number 42
Dial Pad 42, 50
Display 5
E
Earpiece 48
Earpiece Speaker 5
Editing a People Contact 57
Email 25, 88, 93, 94
Email Address 88
End Call 42
Enter 34
Index
156
Expanding the Notication Panel 98
expansion slot 124
External Speaker 7
F
favorite contacts 27, 51
Featured Apps 28
Flash 7, 70, 72
Flashlight 102
Flash Option 70
Front-facing Camera 5
G
Gmail 90
Google Play Store 119
GPS 101, 102
Index
157
GreatCall Apps 28
GreatCall Health and Safety Apps 116
H
HDR 74
Headset Jack 7
Help Bubble 39
Help Guide 28, 39
Home 24
Home Button 5, 18
Home Screen 24
Home Tab 24, 25
I
Ignoring a Call 45
Incoming Call 59
Index
158
Incoming Text Message 59
J
Jitterbug Home Screen 24
K
Keyboard 34, 36
L
Landscape Keyboard 36
Listening to Voicemail Messages 63
Listening to your Personalized Voicemail Greeting 62
Location 102
Locking your Jitterbug 23
Lock Screen 20
Lock Screen Photo 121
Index
159
M
Main Camera 7, 70, 72, 73
Managing your People Contacts 54
Managing Your Usage 105
MedCoach 118
Medical Dictionary 117
Memory 124
Menu Button 5, 18
Microphone 7, 37, 61
microSD 124
Missed Call 59
Missed Events 20, 63
Mobile Support 28
Multimedia Attachments 85
My Account 28
My Account Button 24, 28
Index
160
MyGreatCall 14
N
Navigation Buttons 18
Notication 98, 123
Notication Area 30, 31, 98
Notication Panel 98, 100, 101, 104
Notications 100
Notication sounds 33
Numbers and Symbols 34
O
On-Screen Keyboard 34
Organizing your Home Tab 26
Outgoing Call 59
Outgoing Text Message 59
Index
161
P
Pairing a Bluetooth Device 113
panorama 74
People 24
People History 59
People Tab 24, 27, 51
Period 34
Personalized Voicemail Greeting 61
Phone 25
Phone App 42, 44
Phone ringtone 123
Phone Usage 28
Photo Album 25, 75, 76, 78
Play Store 119
Polaroid 74
Power / Lock Button 5, 8
Index
162
Predictive Text 34, 38
Q
QR codes 74
Quick Settings 101, 115
R
Reading and Replying to an Email 93
Reading and Replying to Text Messages 84
Rechargeable Battery 16
Record Button 61
Recording a Video 73
Record Video 70
Redialing a Number 44
Removing a Lock Screen Photo 122
Returning a Call 65
Index
163
Ringer and Notication Sounds 33
Ringer sounds 33
Ringer Volume 66
Ringtone 123
S
Scanner 74
Screen Brightness 104
Screen Rotation 102
Sending an Email with a Photo or Video Attachment 94
Sending a Photo or Video Message 85
Setting up Your Email Account 88
Setting up your Personalized Voicemail Greeting 61
Shake for Help 39
Sharing your Photos and Videos 78
Shift 34
Index
164
signal strength 32, 42
Signing into MyGreatCall 14
Sign In/Out MyGreatCall 28
Silent 66
SIM Card 124
sound effects 123
Sounds 123
Spacebar 34
Speaker Button 48
Speakerphone 48, 49
Status Area 30, 32
Status Bar 17, 30, 42, 98
Symptom Checker 117
T
Taking a Photo 72
Index
165
Text Messages 25, 82
Touch Gestures 10
Turning Airplane Mode On and Off 115
Turning Bluetooth On and Off 114
Turning Off your Phone 9
Turning On your Phone 8
Turning Wi-Fi On and Off 112
U
Unlock Buttons 20
Unlocking your Jitterbug 22
Urgent Care 117
Usage App 108
USB Cable 16
USB Connector 7, 16
Using the On-Screen Keyboard 34
Index
166
V
Vibrate 66
Video 70, 73
Viewing your Photos and Videos 75
Voicemail 25, 59, 60
Voicemail Button 60
Voicemail Greeting 61
Voicemail Inbox 60
Voicemail Message 59
Voice Typing 34, 37
Volume Button 5, 49, 66
W
Wall Charger 16
What is Data? 106
Wi-Fi 32, 79, 95, 101, 107, 108, 111
Index
167
Y
Your Phone Number 20
Copyright ©2016 GreatCall, Inc. GreatCall®, 5Star®, and GreatCall Link™ are trademarks of GreatCall, Inc. registered and/or pending in the United States and other countries. ©2016 ALCATEL is a trademark of Alcatel-
Lucent used under license by TCL Communication LTD. Screen images simulated. Appearance of device may vary. Other marks are property of their respective owners and may be trademarks.
www.greatcall.com
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