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HP EliteBook x360 1030 G2
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are U.S. registered
trademarks of Intel Corporation. Microsoft
and Windows are either registered trademarks
or trademarks of Microsoft Corporation in
the United States and/or other countries. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: February 2017
Document Part Number: 913093-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers and/or software to take full
advantage of Windows 10 functionality. See
http://www.microsoft.com for details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification .................................................................................................................. 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Display .................................................................................................................................................................... 5
Fingerprint reader .................................................................................................................................................. 6
Lights ...................................................................................................................................................................... 7
Special keys ............................................................................................................................................................ 8
TouchPad ................................................................................................................................................................ 9
Left side ............................................................................................................................................................... 10
Right side ............................................................................................................................................................. 12
Bottom ................................................................................................................................................................. 13
3 Illustrated parts catalog .............................................................................................................................. 14
Service label ......................................................................................................................................................... 14
Computer major components .............................................................................................................................. 16
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement preliminary requirements ..................................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 23
Grounding guidelines ........................................................................................................................................... 24
Electrostatic discharge damage ........................................................................................................ 24
Packaging and transporting guidelines .......................................................................... 25
Workstation guidelines ................................................................................ 25
5 Removal and replacement procedures ........................................................................................................... 27
Component replacement procedures .................................................................................................................. 27
Bottom cover ..................................................................................................................................... 27
Battery ............................................................................................................................................... 29
Solid-state drive ................................................................................................................................ 30
WWAN module ................................................................................................................................... 31

Thermal sensor board ....................................................................................................................... 33
Fan ..................................................................................................................................................... 34
Speakers ............................................................................................................................................ 35
TouchPad cable .................................................................................................................................. 37
TouchPad ........................................................................................................................................... 38
NFC board .......................................................................................................................................... 40
Card reader board cable .................................................................................................................... 41
Card reader board .............................................................................................................................. 42
System board .................................................................................................................................... 43
Heat sink ............................................................................................................................................ 46
Fingerprint reader board cable ......................................................................................................... 48
Fingerprint reader board ................................................................................................................... 38
Audio jack board ................................................................................................................................ 50
Display assembly ............................................................................................................................... 52
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 54
Using Computer Setup ......................................................................................................................................... 54
Starting Computer Setup .................................................................................................................. 54
Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 54
Navigating and selecting in Computer Setup ................................................................................... 54
Restoring factory settings in Computer Setup ................................................................................. 55
Updating the BIOS ............................................................................................................................. 55
Determining the BIOS version ......................................................................................... 55
Downloading a BIOS update ........................................................................................... 56
Changing the boot order using the f9 prompt .................................................................................. 57
TPM BIOS settings (select products only) ........................................................................................................... 57
Using HP Sure Start (select products only) ......................................................................................................... 57
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 58
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 58
8 Specifications .............................................................................................................................................. 60
9 Backing up, restoring, and recovering ........................................................................................................... 61
Creating recovery media and backups ................................................................................................................ 61
Creating HP Recovery media (select products only) ......................................................................... 61
Using Windows tools ........................................................................................................................................... 62
Restore and recovery ........................................................................................................................................... 63
Recovering using HP Recovery Manager ........................................................................................... 63
What you need to know before you get started ............................................................. 63

Using the HP Recovery partition (select products only) ................................................. 64
Using HP Recovery media to recover .............................................................................. 64
Changing the computer boot order ................................................................................ 65
Removing the HP Recovery partition (select products only) ......................................... 66
10 Statement of memory volatility .................................................................................................................. 67
Nonvolatile memory usage ................................................................................................................................. 69
Questions and answers ....................................................................................................................................... 71
Using HP Sure Start (select models only) ............................................................................................................ 72
11 Power cord set requirements ...................................................................................................................... 73
Requirements for all countries ............................................................................................................................ 73
Requirements for specific countries and regions ................................................................................................ 73
12 Recycling .................................................................................................................................................. 75
Index ............................................................................................................................................................. 76

vii

viii

Product description
Category

Description

Product Name

HP EliteBook x360 1030 G2

Processors

●

Intel® Core™ i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0-MB SmartCache,
dual core, 7.5-W)

●

Intel Core i5-7300U 2.60-GHz (SC turbo up to 3.50-GHz) processor (3.0-MB SmartCache,
dual core, 7.5-W)

●

Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0-MB SmartCache,
dual core, 7.5-W)

Chipset

Intel premium chipset integrated with processor

Graphics

Internal graphics: Intel universal memory architecture (UMA) Graphics GT2 with shared
video memory

Panel

13.3-in, ultra high-definition (UHD), BrightView (3840×2160), UWVA, 72% color gamut, typical
brightness 340 nits, ultraslim (2.0-mm), eDP+PSR, 16:9 ultra wide aspect ratio, TouchScreen display
panel assembly
13.3-in, full high-definition (FHD), BrightView (1920×1080), UWVA, 72% color gamut, typical
brightness 300 nits, ultraslim (2.0-mm), eDP+PSR, 16:9 ultra wide aspect ratio, TouchScreen display
panel assembly

Memory module

Memory soldered to system board
Support for DDR4 PC4 2133 dual channel
Support for up to 16-GB maximum system memory in the following configurations:

Storage

Audio and video

●

16384-MB: (512 MB × 16) 8 pieces (available only on computer models equipped with an
Intel i7 processor)

●

8192-MB: (512 MB × 16) 8 pieces

●

4096-MB: (256 MB × 16 × 2) 8 pieces (available only on computer models equipped with an
Intel i5 processor)

Support for M.2 2280 solid-state drives
●

512-GB Turbo Drive G2 solid-state drive supporting triple level cell (TLC)

●

256-GB Turbo Drive G2 solid-state drive supporting TLC

●

256-GB M.2 SATA self-encrypting drive (SED) solid-state drive supporting Opal2 and TLC

●

128-GB M.2 SATA-3 solid-state drive

Infrared/RGB 720p camera supports Windows Hello facial recognition software via Windows 10
operating system
HP Bang & Olufsen Audio
Stereo speakers
Integrated dual-array microphones

Wireless

Integrated wireless personal area network (WPAN) options by way of Bluetooth 4.2
combination card
Integrated wireless local area network (WLAN) options by way of wireless module

Category

Description

Security

●

Support for Trusted Platfom Module (TPM) 1.2/2.0 (default) (Infineon; soldered to
system board)

●

Support for drive encryption preboot (password)

●

Support for power-on authentication (password)

●

Support for integrated active smart card reader

●

Support for security cable lock

●

Support for fingerprint reader (landed, touch, with 8×8 sensor)

●

Support for preboot authentication (password, smart card)

Operating system

Preinstalled:
●

Windows Home 64-bit (not available on computer models equipped with an Intel i7 processor
and more than 4-GB of system memory and not available on computer models equipped with
more than or equal to 8-GB of system memory)

●

Windows Home 64-bit Chinese Market – CPPP (only available in the People’s Republic of China,
but not available on computer models equipped with an Intel i7 processor and more than 4-GB
of system memory and not available on computer models equipped with more than or equal to
8-GB of system memory)

●

Windows Home 64-bit Chinese Market – CPPP-High-End (only available in the People’s Republic
of China on computer models equipped with an Intel i7 processor and more than 4-GB of
system memory and on computer models equipped with more than or equal to 8-GB of
system memory)

●

Windows Home 64-bit High-End (only available on computer models equipped with an Intel i7
processor and more than 4-GB of system memory and on computer models equipped with
more than or equal to 8-GB of system memory)

●

Windows Home 64-bit High-End Single Language (only available on computer models
equipped with an Intel i7 processor and more than 4-GB of system memory and on computer
models equipped with more than or equal to 8-GB of system memory)

●

Windows Home 64-bit Single Language (not available on computer models equipped with an
Intel i7 processor and more than 4-GB of system memory and not available on computer
models equipped with more than or equal to 8-GB of system memory)

●

Windows Professional 64-bit

●

Windows Professional 64-bit StF MSNA High-End (only available on computer models equipped
with an Intel i7 processor and more than 4-GB of system memory and on computer models
equipped with more than or equal to 8-GB of system memory)

●

Windows Professional 64-bit StF MSNA Standard (not available on computer models equipped
with an Intel i7 processor and more than 4-GB of system memory and not available on
computer models equipped with more than or equal to 8-GB of system memory)

Restore media: DRDVD/SRDVD: DRDVD Windows 10 64-bit
Certified: Microsoft WHQL: Windows 10 64-bit
Web-only support: Windows 10 Enterprise 64-bit and Windows 10 Enterprise 64-bit LTSB 1507
Serviceability

End user replaceable part: AC adapter and pen

External component identification

Locating hardware
To find out what hardware is installed on your computer:
▲

Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).

Locating software
To find out what software is installed on your computer:
▲

Select the Start button, and then select All apps.
‒ or –
Select the Start button.
‒ or –
Right-click the Start button, and then select Programs and Features.

Chapter 2 External component identification

Display

Item

Component

Description

(1)

WWAN antennas (2)* (select products only)

Send and receive wireless signals to communicate with WWANs.

(2)

Internal microphones (2)

Record sound.

(3)

Infrared camera lights (2)

On: The infrared camera is in use.

(4)

Webcam

Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video.
To use the webcam:
▲

Type camera in the taskbar box, and then select Camera.

(5)

Infrared camera

Allows a facial recognition logon to Windows, instead of a
password logon.

(6)

Webcam light

On: The webcam is in use.

(7)

WLAN antennas (2)*

Send and receive wireless signals to communicate with WLANs.
NOTE: The position of the WLAN antennas may differ,
depending on model.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –

Display

Item

Component

Description

Click the question mark icon in the taskbar.
2.

Select My PC, select the Specifications tab, and then select User Guides.

Fingerprint reader

Component

Description

Fingerprint reader (select models only)

Allows a fingerprint logon to Windows, instead of a
password logon.

Chapter 2 External component identification

Lights

Component

Description

(1)

Caps lock light

On: Caps lock is on, which switches the key input to all
capital letters.

(2)

fn lock light

On: The fn key is locked.

(3)

Privacy key light

On: Privacy zone is on, which helps prevent side-angle viewing.

(4)

Mute light

●

On: Computer sound is off.

●

Off: Computer sound is on.

●

On: Microphone sound is off.

●

Off: Microphone sound is on.

(5)

Microphone mute light

(6)

num lk light

On: Num lock is on.

(7)

Wireless light

On: An integrated wireless device, such as a WLAN, WWAN, and/or
a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all
wireless devices are off.

(8)

Sharing or presenting light

On: Sharing is on.

(9)

Call answer light

On: Call answer is on.

(10)

Call end light

On: Call end is on.

Lights

Special keys

Component

Description

(1)

esc key

Displays system information when pressed in combination with
the fn key.

(2)

fn key

Executes frequently used system functions when pressed in
combination with the esc key, or other key. These key
combinations are called hot keys.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the
Start menu.

(4)

Actions keys

Execute frequently used system functions.

(5)

Embedded numeric keypad

A numeric keypad superimposed over the keyboard alphabet keys.
When num lk is pressed, the keypad can be used like an external
numeric keypad. Each key on the keypad performs the function
indicated by the icon in the upper-right corner of the key.
NOTE: If the keypad function is active when the computer is
turned off, that function is reinstated when the computer is
turned back on.

(6)

num lk key

Chapter 2 External component identification

Turns the embedded numeric keypad on and off.

TouchPad

Item

Component

Description

(1)

TouchPad zone

Reads finger gestures to move the pointer to activate items on
the screen.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

(4)

Near field communications (NFC) tapping area (select
models only)

Allows you to touch an NFC-compatible device to this area to
wirelessly connect and communicate with the computer and
transfer data back and forth.

TouchPad

Left side

Component
(1)

Description
Power button

●

When the computer is off, press the button to turn on
the computer.

●

When the computer is on, press the button briefly to
initiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results
in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲

Type power options in the taskbar search box, and then
select Power Options.
– or –
Right click the Power icon meter and then select
Power Options.

(2)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display and other
unnedded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(3)

USB 3.x charging port

When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.

(4)

Audio-out (headphone)/Audio-in
(microphone) jack

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory, Safety,
and Environmental Notices.
To access this guide:

Chapter 2 External component identification

Component
(4)

Description
Audio-out (headphone)/Audio-in
(microphone) jack (continued)

Type support in the taskbar search box, and then select
the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

Select My PC, select the Specifications tab, and then select
User Guides.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5)

Volume button

Controls speaker volume on the computer.

(6)

SIM card slot (select models only)

Supports a wireless SIM card.

(7)

Smart card reader

Support optional smart cards.

Left side

Right side

Component
(1)

Description
microSD memory card reader

Reads optional memory cards that store, manage, share or
access information.
To insert a card:
1.

Hold the card label-side up, with the connectors facing
the computer.

Inser the card into the memory card reader, and then press
in on the card until it is firmly seated.

To remove a card;
▲
(2)

USB Type-C Thunderbolt port

Press in on the card, and then remove it from the memory
card reader.

Connects and charges a USB device that has a Type-C connector,
such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.
– or –
Connects a display device that has a USB Type-C connector,
providing display output.
NOTE: The computer may also support a Thunderbolt
docking station.

(3)

Security cable slot

Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.

(4)

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a HDMI device.

(5)

USB 3.x charging port

When the computer is on, connects and charges a USB device,
such as a cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.

(6)

Battery light

When AC power is connected:
●

White: The battery charge is greater than 90 percent.

●

Amber: The battery charge is from 0 to 90 percent.

●

Off: The battery is not charging.

When AC power is disconnected (battery not charging):
●

Chapter 2 External component identification

Blinking amber: The battery has reached a low battery level.
When the battery has reached a critical battery level, the
battery light begins blinking rapidly.

Component

Description

(6)

Battery light (continued)

●

Off: The battery is not charging.

(7)

Power connector

Connects an AC adapter.

Bottom

Item

Component

Description

(1)

Speakers (2)

Produce sound.

(2)

Vents (3)

Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

Bottom

Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then
follow the on-screen instructions.

Service label
When ordering parts or requesting information, provide the computer serial number and model number
provided on the service tag.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of
the computer, inside the battery bay, under the service door, or on the back of the display.
●

Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
The service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on the computer.

Chapter 3 Illustrated parts catalog

Component
(1)

HP product name (select products only)

(2)

Serial number

(3)

Product number

(4)

Warranty period

(5)

Model name (select products only)

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Service label

Computer major components

Chapter 3 Illustrated parts catalog

Item

Component

(1)

Display assembly: The TouchScreen display is spared only as an entire assembly.

(2)

Spare part number

13.3-in, UHD, BrightView (3840×2160), UWVA TouchScreen display panel assembly

917928-001

13.3-in, FHD, BrightView (1920×1080), LED, UWVA TouchScreen display panel assembly

917927-001

Keyboard/top cover (includes keyboard cable, top cover shielding, and magnets):
For use in Belgium

920484-A41

For use in Brazil

920484-201

For use in Bulgaria

920484-261

For use in Canada

920484-DB1

For use in the Czech Republic and Slovakia

920484-FL1

For use in Denmark

920484-081

For use in France

920484-051

For use in Germany

920484-041

For use in Greece

920484-151

For use in Hungary

920484-211

For use in Iceland

920484-DD1

For use in India

920484-D61

For use in Israel

920484-BB1

For use in Italy

920484-061

For use in Japan

920484-291

For use in Latin America

920484-161

For use in the Netherlands

920484-B31

For use in Norway

920484-091

For use in the Northwest Africa

920484-FP1

For use in Portugal

920484-131

For use in Romania

920484-271

For use in Russia

920484-251

For use in Saudi Arabia

920484-171

For use in Slovenia

920484-BA1

For use in South Korea

920484-AD1

For use in Spain

920484-071

For use in Sweden and Finland

920484-B71

For use in Switzerland

920484-BG1

For use in Taiwan

920484-AB1

For use in Thailand

920484-281

Computer major components

Item

(3)

Component

Spare part number

For use in Turkey

920484-141

For use in the United Kingdom

920484-031

For use in the United States

920484-001

TouchPad (includes NFC board cable)

924936-001

NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad
cable. The TouchPad cable is included in the Cable Kit, spare part number 917893-001,
which also includes the NFC board cable. The TouchPad bracket is not spared as a separate
component.
(4)

Fingerprint reader board (includes double-sided adhesive)

917891-001

NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader
board cable. The fingerprint reader board cable is included in the Cable Kit, spare part
number 917893-001.
(5)

System board (includes processor, graphics subsystem with UMA memory, and replacement thermal material):
Equipped with an Intel Core i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0MB SmartCache, dual core, 7.5-W), 16.0-GB of system memory, and the Windows 10
operating system

920054-601

Equipped with an Intel Core i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0MB SmartCache, dual core, 7.5-W), 16.0-GB of system memory, and a non-Windows 10
operating system

920054-001

Equipped with an Intel Core i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0MB SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and the Windows 10
operating system

920055-601

Equipped with an Intel Core i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0MB SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and a non-Windows 10
operating system

920055-001

Equipped with an Intel Core i5-7300U 2.60-GHz (SC turbo up to 3.50-GHz) processor (3.0MB SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and the Windows 10
operating system

917102-601

Equipped with an Intel Core i5-7300U 2.60-GHz (SC turbo up to 3.50-GHz) processor (3.0MB SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and a non-Windows 10
operating system

917102-001

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0MB SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and the Windows 10
operating system

917103-601

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0MB SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and a non-Windows 10
operating system

917103-001

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0MB SmartCache, dual core, 7.5-W), 4.0-GB of system memory, and the Windows 10
operating system

917101-601

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0MB SmartCache, dual core, 7.5-W), 4.0-GB of system memory, and a non-Windows 10
operating system

917101-001

(6)

Audio jack board (includes cable)

917890-001

(7)

WWAN module:
HP It4132 LTE/HSPA+ 4G with GPS M.2 WWAN module

Chapter 3 Illustrated parts catalog

845710-001

Item

(8)

Component

Spare part number

HP hs3210 WW HSPA+ without GPS WWAN module

860726-001

Solid-state drive:
512-GB Turbo Drive G2 solid-state drive with TLC

917926-001

256-GB Turbo Drive G2 solid-state drive with TLC

917925-001

256-GB M.2 SATA SED solid-state drive with Opal2 and TLC

917924-001

128-GB M.2 SATA-3 solid-state drive

917923-001

(9)

Thermal sensor board (includes cable and double-sided adhesive)

917887-001

(10)

Card reader board

917892-001

NOTE: The card reader board spare part kit does not include the card reader board cable.
The card reader board cable is included in the Cable Kit, spare part number 917893-001.
(11)

NFC board

917894-001

NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board
cable is included in the Cable Kit, spare part number 917893-001.
(12)

Fan (includes cable)

917886-001

(13)

Heat sink (includes replacement thermal material)

919415-001

(14)

Speakers (includes cables, left and right speakers, and two rubber isolators)

924935-001

(15)

3-cell, 57-WHr, 4.94-AHr, Li-ion battery (includes cable)

863280-855

(16)

Bottom cover (includes two rubber feet, one rear rubber foot strip, speaker grilles, vent
grille, and magnets)

917895-001

Miscellaneous parts
Component

Spare part number

AC adapter:
65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)

714635-850

65-W AC adapter (non-PFC, S-3P, 4.5-mm)

710412-001

65-W USB Type-C AC adapter (non-PFC, RC, 3-pin)

860209-850

Duck head adapter:
For use in South Korea

854073-001

For use in the United States

854702-001

Hinge Kit (includes left and right display hinges)

917888-001

HP Active Pen with app launch

846410-001

Power cord – C5 connector, 3-pin, black, 1.83-m:
For use in Argentina

401300-001

For use in Australia

213356-001

For use in Brazil

438772-001

Miscellaneous parts

Component

Spare part number

For use in Denmark

213353-001

For use in Europe

213350-001

For use in India

404827-001

For use in Israel

398063-001

For use in Italy

213352-001

For use in Japan

226768-001

For use in North America

213349-001

For use in the People’s Republic of China

286497-001

For use in South Korea

267836-001

For use in Switzerland

213354-001

For use in Taiwan

393313-001

For use in the United Kingdom and Singapore

213351-001

Power cord – C5 connector, 3-pin, black, 1.83-m, 5–15, for use only in Thailand

285096-001

Power cord – C5 connector, 3-pin, black, 1.00-m:

For use in Argentina

401300-011 and
401300-007

For use in Australia

213356-013 and
213356-008

For use in Brazil

438772-008 and
438772-004

For use in Denmark

213353-013 and
213353-008

For use in Europe

213350-014 and
213350-009

For use in India

404827-008 and
404827-003

For use in Israel

398063-008 and
398063-003

For use in Italy

213352-013 and
213352-008

For use in North America

213349-015 and
213349-009

For use in the People’s Republic of China

286497-013 and
286497-008

For use in South Korea

361240-007 and
267836-008

For use in Switzerland

213354-013 and
213354-008

For use in Taiwan

393313-007 and
393313-003

Chapter 3 Illustrated parts catalog

Component

Spare part number

For use in Thailand

285096-012 and
285096-006

For use in the United Kingdom and Singapore

213351-013 and
213351-008

Power cord – C5 connector, 3-pin, black, 0.50-m, for use only in Europe

213350-011

Power cord – Option-917, 3-cord, 1.83-m, RoHS

361240-00

Power cord – Option-917, 3-cord, 1.00-m, RoHS

361240-002

Screw Kit

917889-001

Miscellaneous parts

Removal and replacement preliminary
requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:
●

Flat-bladed screw driver

●

Magnetic screw driver

●

Phillips P0 screw driver

●

T4 Torx screw driver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

Chapter 4 Removal and replacement preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Service considerations

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION:

A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity

Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Chapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:
●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:
●

Antistatic tape

●

Antistatic smocks, aprons, and sleeve protectors

●

Conductive bins and other assembly or soldering aids

●

Nonconductive foam

●

Conductive computerop workstations with ground cords of one megohm resistance

●

Static-dissipative tables or floor mats with hard ties to the ground

●

Field service kits

●

Static awareness labels

●

Material-handling packages

●

Nonconductive plastic bags, tubes, or boxes

●

Metal tote boxes

●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Chapter 4 Removal and replacement preliminary requirements

Removal and replacement procedures
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures
There are as many as 44 screws that must be removed, replaced, and/or loosened when servicing
the computer. Make special note of each screw size and location during removal and replacement.

Bottom cover
Description

Spare part number

Bottom cover (includes two rubber feet, one rear rubber foot strip, speaker grilles, vent grille,
and magnets)

917895-001

Before removing the bottom cover, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover:
1.

Remove the five Torx-4 T4M2.0×7.4 shoulder screws that secure the bottom cover to the computer.

Component replacement procedures

Use a case utility tool (1) or similar thin plastic tool to separate the rear edge (2) of the bottom cover
and the keyboard/top cover.

Remove the bottom cover (3) by sliding it up and back at an angle.

Reverse this procedure to install the bottom cover.

Chapter 5 Removal and replacement procedures

Battery
Description

Spare part number

3-cell, 57-WHr, 4.94-AHr, Li-ion battery (includes cable)

863280-855

Before removing the battery, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Remove the battery:
1.

Disconnect the battery cable (1) from the system board.

Remove the six Phillips PM2.0×5.3 screws (2) that secure the battery to the keyboard/top cover.

Remove the battery (3).

Reverse this procedure to install the battery.

Component replacement procedures

Solid-state drive
Description

Spare part number

512-GB Turbo Drive G2 solid-state drive supporting TLC

917926-001

256-GB Turbo Drive G2 solid-state drive supporting TLC

917925-001

256-GB M.2 SATA SED solid-state drive supporting Opal2 and TLC

917924-001

128-GB M.2 SATA-3 solid-state drive

917923-001

Before removing the solid-state drive, follow these steps:
1.

Shut down the computer.

Disconnect all external devices connected to the computer.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Disconnect the battery cable from the system board (see Battery on page 29).

Remove the solid-state drive:
1.

Remove the Phillips PM2.0×2.4 screw (1) that secures the solid-state drive to the system board. (The
solid-state drive tilts up.)

Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Chapter 5 Removal and replacement procedures

WWAN module
Description

Spare part number

HP It4132 LTE/HSPA+ 4G with GPS M.2 WWAN module

845710-001

HP hs3210 WW HSPA+ without GPS WWAN module

860726-001

CAUTION: To prevent an unresponsive system, replace the wireless board only with a wireless board
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the board and then receive a warning message, remove the board to restore
device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect all external devices connected to the computer.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Disconnect the battery cable from the system board (see Battery on page 29).

Remove the WWAN module:
1.

Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The #5/red WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/blue
WWAN antenna cable connects to the WWAN module #6/Aux terminal.

Remove the Phillips PM2.0×2.4 screw (2) that secures the WWAN module to the system board.
(The WWAN module tilts up.)

Component replacement procedures

Remove the WWAN module (3) by pulling the board away from the slot at an angle.

NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve
must be installed on the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

Chapter 5 Removal and replacement procedures

Thermal sensor board
Description

Spare part number

Thermal sensor board (includes cable and double-sided adhesive)

917887-001

Before removing the thermal sensor board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect all external devices connected to the computer.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Disconnect the battery cable from the system board (see Battery on page 29).

Remove the thermal sensor board:
1.

Release the zero insertion force (ZIF) connector (1) to which the thermal sensor board cable is attached,
and then disconnect the thermal sensor board cable from the system board.

Detach the thermal sensor board (2) from the system board. (The thermal sensor board is attached to
the system board with double-sided adhesive.)

Remove the thermal sensor board.

Reverse this procedure to install the thermal sensor board.

Component replacement procedures

Fan
Description

Spare part number

Fan (includes cable and foam padding)

917886-001

Before removing the fan, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect all external devices connected to the computer.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Disconnect the battery cable from the system board (see Battery on page 29).

Remove the fan:
1.

Disconnect the fan cable (1) from the system board.

Loosen the two Phillips PM2.0×6.3 captive screws (2) that secure the fan to the keyboard/top cover.

Remove the fan (3).

Remove the fan.

Reverse this procedure to install the fan.

Chapter 5 Removal and replacement procedures

Speakers
Description

Spare part number

Speakers (includes cables, left and right speakers, and two rubber isolators)

924935-001

Before removing the speakers, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Remove the battery (see Battery on page 29).

Remove the speakers:
1.

Disconnect the speaker cable (1) from the system board.

Release the ZIF connector (2) to which the card reader board cable is attached, and then disconnect
the card reader board cable from the card reader board.

Release the retention tabs (3) that secure the speaker cable to the keyboard/top cover.

Release the speaker cable (4) from underneath the card reader board cable and the retention tabs.

Remove the two Phillips PM2.0×2.4 screws (1) that secure the speakers to the keyboard/top cover.

Remove the right speaker (2).

Component replacement procedures

Slide the left speaker forward (3), and then remove the left speaker.
CAUTION: When removing the speakers, make note of the location of the two rubber isolators (4).
Failure to properly install or damage to these isolators can result in degraded speaker performance.

Reverse this procedure to install the speakers.

Chapter 5 Removal and replacement procedures

TouchPad cable
NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is included in
the Cable Kit, spare part number 917893-001, which also includes the NFC board cable.
Before removing the TouchPad cable, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Remove the battery (see Battery on page 29).

Remove the TouchPad cable:
1.

Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect
the TouchPad cable from the TouchPad.

Release the ZIF connector (2) to which the TouchPad cable is attached, and then disconnect
the TouchPad cable from the card reader board.

Detach the TouchPad cable (3) from the TouchPad and card reader board. (The TouchPad cable is
attached to the TouchPad and card reader board with double-sided adhesive at two locations.)

Remove the TouchPad cable (4).

Reverse this procedure to install the TouchPad cable.

Component replacement procedures

TouchPad
Description

Spare part number

TouchPad (includes NFC board cable)

924936-001

NOTE: The TouchPad spare part kit does not include the TouchPad bracket or TouchPad cable.
The TouchPad cable is included in the Cable Kit, spare part number 917893-001, which also includes the
NFC board cable. The TouchPad bracket is not spared as a separate component.

Before removing the TouchPad, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Remove the battery (see Battery on page 29).

Remove the TouchPad:

Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect
the TouchPad cable from the card reader board.

Detach the TouchPad cable (2) from the TouchPad and card reader board. (The TouchPad cable is
attached to the TouchPad and card reader board with double-sided adhesive at two locations.)

Release the grounding tape (3) that secures the NFC board cable to the NFC board.

Release the ZIF connector (4) to which the NFC board cable is attached, and then disconnect the NFC
board cable from the NFC board.

Remove the two Phillips PM2.0×3.4 screws (5) that secure the WLAN auxiliary transceiver and the
TouchPad to the keyboard/top cover.

Release the WLAN auxiliary transceiver (6).

Chapter 5 Removal and replacement procedures

Remove the four Phillips PM2.0×2.4 screws (1) that secure the TouchPad to the keyboard/top cover.

Remove the TouchPad (2) and cable.

Reverse this procedure to install the TouchPad.

Component replacement procedures

NFC board
Description

Spare part number

NFC board

917894-001

NOTE: The NFC board spare part kit does not include the NFC board cable. The NFC board cable is
included in the Cable Kit, spare part number 917893-001.

Before removing the NFC board, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Remove the battery (see Battery on page 29).

Remove the NFC board:
1.

Release the ZIF connector (1) to which the NFC board cable is attached, and then disconnect the NFC
board cable from the card reader board.

Release the grounding tape (2) that secures the NFC board cable to the NFC board.

Release the ZIF connector (3) to which the NFC board cable is attached, and then disconnect the NFC
board cable from the NFC board.

Detach the NFC board (4) from the keyboard/top cover. (The NFC board is attached to the keyboard/top
cover with double-sided adhesive.)

Remove the NFC board.

Reverse this procedure to install the NFC board.

Chapter 5 Removal and replacement procedures

Card reader board cable
NOTE:

The card reader board cable is included in the Cable Kit, spare part number 917893-001.

Before removing the card reader board cable, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Remove the battery (see Battery on page 29).

Remove the card reader board cable:
1.

Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect
the card reader board cable from the system board.

Release the ZIF connector (2) to which the card reader board cable is attached, and then disconnect
the card reader board cable from the card reader board.

Detach the card reader board cable (3) from the card reader board. (The card reader board cable is
attached to the card reader board with double-sided adhesive.)

Remove the card reader board cable (4).

Reverse this procedure to install the card reader board cable.

Component replacement procedures

Card reader board
Description

Spare part number

Card reader board

917892-001

NOTE: The card reader board spare part kit does not include the card reader board cable. The card
reader board cable is included in the Cable Kit, spare part number 917893-001.

Before removing the card reader board, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Remove the battery (see Battery on page 29).

Remove the card reader board:
1.

Release the ZIF connector (1) to which the NFC board cable is attached, and then disconnect the NFC
board cable from the card reader board.

Release the ZIF connector (2) to which the card reader board cable is attached, and then disconnect
the card reader board cable from the card reader board.

Remove the three Philllips PM2.0×2.4 screws (3) that secure the card reader board to the keyboard/top
cover.

Remove the card reader board cable (4).

Reverse this procedure to install the card reader board.

Chapter 5 Removal and replacement procedures

System board
NOTE: The system board spare part kit includes the processor, a graphics subsystem with UMA memory,
and replacement thermal material.
Description

Spare part number

Equipped with an Intel Core i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0-MB
SmartCache, dual core, 7.5-W), 16.0-GB of system memory, and the Windows 10 operating system

920054-601

Equipped with an Intel Core i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0-MB
SmartCache, dual core, 7.5-W), 16.0-GB of system memory, and a non-Windows 10 operating system

920054-001

Equipped with an Intel Core i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0-MB
SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and the Windows 10 operating system

920055-601

Equipped with an Intel Core i7-7600U 2.80-GHz (SC turbo up to 3.90-GHz) processor (4.0-MB
SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and a non-Windows 10 operating system

920055-001

Equipped with an Intel Core i5-7300U 2.60-GHz (SC turbo up to 3.50-GHz) processor (3.0-MB
SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and the Windows 10 operating system

917102-601

Equipped with an Intel Core i5-7300U 2.60-GHz (SC turbo up to 3.50-GHz) processor (3.0-MB
SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and a non-Windows 10 operating system

917102-001

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0-MB
SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and the Windows 10 operating system

917103-601

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0-MB
SmartCache, dual core, 7.5-W), 8.0-GB of system memory, and a non-Windows 10 operating system

917103-001

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0-MB
SmartCache, dual core, 7.5-W), 4.0-GB of system memory, and the Windows 10 operating system

917101-601

Equipped with an Intel Core i5-7200U 2.50-GHz (SC turbo up to 3.10-GHz) processor (3.0-MB
SmartCache, dual core, 7.5-W), 4.0-GB of system memory, and a non-Windows 10 operating system

917101-001

Before removing the system board, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27), and then remove the following components:
a.

Battery (see Battery on page 29)

Solid-state drive (see Solid-state drive on page 30)

Fan (see Fan on page 34)

Speakers (see Speakers on page 35)

NOTE: When replacing the system board, be sure that the following components are removed from the
defective system board and installed on the replacement system board
●

WWAN module (see WWAN module on page 31)

●

Thermal sensor board (see Thermal sensor board on page 33)

●

Heat sink (see Heat sink on page 46)

Component replacement procedures

Remove the system board:
1.

Disconnect the following cables from the system board:
(1) Display infrared camera cable
(2) WLAN antenna cables
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.
(3) WWAN antenna cables
NOTE: The #5/red WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/blue
WWAN antenna cable connects to the WWAN module #6/Aux terminal.
(4) Display panel cable
(5) Audio jack ZIF connector cable
(6) Card reader board ZIF connector cable
(7) Speaker cable
(8) Keyboard backlight ZIF connector cable
(9) Keyboard ZIF connector cable
(10) Fingerprint reader board ZIF connector cable

Remove the SIM card slot insert (1) (if present).

Chapter 5 Removal and replacement procedures

Remove the five Philllips PM2.0×3.4 screws (2) and the Philllips PM2.0×2.4 screw (3) that secure
the system board to the keyboard/top cover.

Lift the front edge of the system board (1) until it rests at an angle.

Rotate the left side of the system board (2) counterclockwise until the entire left side of the system
board is clear of the keyboard/top cover.

Slide the system board (3) up and forward at an angle and remove the system board.

Reverse this procedure to install the system board.

Component replacement procedures

Heat sink
Description

Spare part number

Heat sink (includes replacement thermal material)

(see WWAN module
on page 31)-001

Before removing the heat sink, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27), and then remove the following components:
a.

Battery (see Battery on page 29)

Solid-state drive (see Solid-state drive on page 30)

Fan (see Fan on page 34)

Speakers (see Speakers on page 35)

System board (see System board on page 43)

Remove the heat sink:
1.

Loosen the four Phillips PM2.0×2.8 captive screws (1) that secure the heat sink to the system board.

Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system
board each time the heat sink is removed. Thermal paste is used on the processor (1) and the heat sink
section (2) that services it.

Chapter 5 Removal and replacement procedures

Reverse this procedure to install the heat sink.

Component replacement procedures

Fingerprint reader board cable
NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board cable.
The fingerprint reader board cable is included in the Cable Kit, spare part number 917893-001.
Before removing the fingerprint reader board cable, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27), and then remove the following components:
a.

Battery (see Battery on page 29)

Solid-state drive (see Solid-state drive on page 30)

Fan (see Fan on page 34)

Speakers (see Speakers on page 35)

System board (see System board on page 43)

Remove the fingerprint reader board cable:
1.

Release the ZIF connector (1) to which the fingerprint reader board cable is attached, and then
disconnect the fingerprint reader board cable from the fingerprint reader board.

Detach the fingerprint reader board cable (2) from the keyboard/top cover. (The fingerprint reader
board cable is attached to the keyboard/top cover with double-sided adhesive.)

Remove the fingerprint reader board cable (3).

Reverse this procedure to install the fingerprint reader board cable.

Chapter 5 Removal and replacement procedures

Fingerprint reader board
Description

Spare part number

Fingerprint reader board (includes double-sided adhesive)

917891-001

NOTE: The fingerprint reader board spare part kit does not include the fingerprint reader board cable.
The fingerprint reader board cable is included in the Cable Kit, spare part number 917893-001.

Before removing the fingerprint reader board, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27), and then remove the following components:
a.

Battery (see Battery on page 29)

Solid-state drive (see Solid-state drive on page 30)

Fan (see Fan on page 34)

Speakers (see Speakers on page 35)

System board (see System board on page 43)

Remove the fingerprint reader board:
1.

Detach the fingerprint reader board cable (1) from the keyboard/top cover. (The fingerprint reader
board cable is attached to the keyboard/top cover with double-sided adhesive.)

Remove the Phillips PM2.0×2.4 screw (2) that secures the fingerprint reader board and bracket to
the keyboard/top cover.

Remove the fingerprint reader board bracket (3).

Component replacement procedures

Detach the fingerprint reader board (4) from the keyboard/top cover. (The fingerprint reader board is
attached to the keyboard/top cover with double-sided adhesive.)

Remove the fingerprint reader board.

Reverse this procedure to install the fingerprint reader board.

Audio jack board
Description

Spare part number

Audio jack board (includes cable)

917890-001

Before removing the audio jack board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect all external devices connected to the computer.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.

Remove the bottom cover (see Bottom cover on page 27), and then remove the following components:
a.

Battery (see Battery on page 29)

Solid-state drive (see Solid-state drive on page 30)

Fan (see Fan on page 34)

Speakers (see Speakers on page 35)

System board (see System board on page 43)

Remove the audio jack board:

Remove the Philllips PM2.0×2.4 screw (1) that secures the audio jack board to the keyboard/top cover.

Lift the left side of the audio jack board (2) until it rests at an angle.

Chapter 5 Removal and replacement procedures

Remove the audio jack board (3) by sliding it up and to the left at an angle.

Reverse this procedure to install the audio jack board.

Component replacement procedures

Display assembly
Description

Spare part number

13.3-in, UHD, BrightView (3840×2160), UWVA TouchScreen display panel assembly

917928-001

13.3-in, FHD, BrightView (1920×1080), LED, UWVA TouchScreen display panel assembly

917927-001

Before removing the display assembly, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.

Disconnect the power from the computer by unplugging the power cord from the computer.

Disconnect all external devices from the computer.

Remove the bottom cover (see Bottom cover on page 27).

Disconnect the battery cable from the system board (see Battery on page 29).

Remove the display assembly:
1.

Disconnect the display infrared camera cable (1) from the system board.

Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module "#1/Main" terminal. The #2/
black WLAN antenna cable connects to the WLAN module "#2/Aux" terminal.

Disconnect the WWAN antenna cables (3) from the terminals on the WWAN module (select models only).
NOTE: The #5/red WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/blue
WWAN antenna cable connects to the WWAN module #6/Aux terminal.

Disconnect the display infrared camera cable (4) from the system board.

Chapter 5 Removal and replacement procedures

Remove the six Phillips PM2.5×5.6 screws that secure the display assembly to the keyboard/top cover.

Rotate the display assembly into the entertainment mode (1).

Release the display assembly by sliding the hinges forward (2).

Remove the display assembly (3).

Reverse this procedure to install the display assembly.

Component replacement procedures

Computer Setup (BIOS), TPM, and HP Sure
Start

Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.

Starting Computer Setup
▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Using a USB keyboard or USB mouse to start Computer Setup (BIOS)
You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first
disable FastBoot.
1.

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

Clear the check box for Fast Boot.

To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.

– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.

Navigating and selecting in Computer Setup

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

To exit Computer Setup menus, choose one of the following methods:
●

To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.

●

To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup
NOTE:

Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.

Start Computer Setup. See Starting Computer Setup on page 54.

Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.

Follow the on-screen instructions.

To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.
NOTE:

Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.

Using Computer Setup

Start Computer Setup. See Starting Computer Setup on page 54.

Select Main, and then select System Information.

To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 56.

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

Select Updates, and then select Check for updates and messages.

Follow the on-screen instructions.

At the download area, follow these steps:
a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

Using the hard drive path you recorded earlier, open the folder that contains the update.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

Complete the installation by following the on-screen instructions.

Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.

Access the Boot Device Options menu:
●

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE:

If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:
1.

Start Computer Setup. See Starting Computer Setup on page 54.

Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.

Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 58.

Hard drive

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.

NOTE:

If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

Go to http://www.hp.com/support.

Select Get software and drivers.

Chapter 7 Using HP PC Hardware Diagnostics (UEFI)

Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.

Select your computer, and then select your operating system.

In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

Specifications
Metric

U.S.

Width

31.7 cm

12.5 in

Depth

21.9 cm

8.6 in

Height

1.5 cm

0.6 in

Weight

1.4 kg

3.06 lbs

Operating

5°C to 35°C

41°F to 95°F

Nonoperating

‑20°C to 60°C

‑4°F to 140°F

Computer dimensions

Temperature

Relative humidity (noncondensing)
Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating

‑15 m to 3,048 m

‑50 ft to 10,000 ft

Nonoperating

‑15 m to 12,192 m

‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.

Chapter 8 Specifications

Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant app.
▲

Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 61. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 62.

●

Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 63.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 62.
●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.

◦

HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.

◦

To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.

◦

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.

◦

Be sure that the computer is connected to AC power before you begin creating the recovery media.

◦

The creation process can take an hour or more. Do not interrupt the creation process.

◦

If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 63.

Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE:

If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.
▲

Select the Start button, and then select the Get started app.

Chapter 9 Backing up, restoring, and recovering

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
●

Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲

●

Not all methods are available on all products.

Select the Start button, and then select the Get started app.

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.

●

If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 63. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 61.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 63.

●

On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 66.

Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 61.

What you need to know before you get started
●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 61.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 61.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

Restore and recovery

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:

Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1.

Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
‒ or –
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –
●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

Select Troubleshoot from the boot options menu.

Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.

If possible, back up all personal files.

Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 65.

Follow the on-screen instructions.

Chapter 9 Backing up, restoring, and recovering

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

Access the system Startup menu.
For computers or tablets with keyboards attached:
▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:
▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

Select the optical drive or USB flash drive from which you want to boot.

Follow the on-screen instructions.

Restore and recovery

Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 61.
NOTE:

The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

Type recovery in the taskbar search box, and then select HP Recovery Manager.

Select Remove Recovery Partition, and then follow the on-screen instructions.

Chapter 9 Backing up, restoring, and recovering

10 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system configuration. Intelbased and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
1.

Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a.

ERROR! Target for reference type variable.varref, ID was not found! ERROR!
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

Select Main, select Restore Defaults, and then select Yes to load defaults.

Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.

If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then clear the check box for
DriveLock password on restart. Select OK to proceed.

If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.

Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.

Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.

Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.

Remove all power and system batteries for at least 24 hours.

Complete one of the following:
●

Remove and retain the storage drive.

– or –
●

Clear the drive contents by using a third-party utility designed to erase data from an SSD.

– or –
●

Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

IMPORTANT:

If you clear data using Secure Erase, it cannot be recovered.

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Select the Security menu and scroll down to the Utilities menu.

Select Hard Drive Tools.

Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.

– or –
●

Clear the contents of the drive by using the following Disk Sanitizer command steps:

IMPORTANT:

If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.

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Select the Security menu and scroll down to the Utilities menu.

Select Hard Drive Tools.

Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.

Chapter 10 Statement of memory volatility

Nonvolatile memory usage
Nonvolatile
memory type

Amount (Size)

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

How is data input into this
memory?

How is this memory
write-protected?

HP Sure Start flash
(select models
only)

2 MBytes

Yes

Provides
protected
backup of
critical System
BIOS code, EC
firmware, and
critical PC
configuration
data for select
platforms that
support HP
Sure Start.

Data cannot be written to this
device via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.

This memory is protected
by the HP Sure Start
Embedded Controller.

For more
information,
see Using HP
Sure Start
(select models
only)
on page 72.
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory

256 Bytes

Yes

Stores system
date and time
and noncritical
data.

RTC battery backed-up CMOS
is programmed using the
Computer Setup (BIOS), or
changing the Microsoft
Windows date and time.

This memory is not writeprotected.

Controller (NIC)
EEPROM

64 KBytes (not
customer
accessible)

Yes

Stores NIC
configuration
and NIC
firmware.

NIC EEPROM is programmed
using a utility from the NIC
vendor that can be run from
DOS.

A utility is required to
write data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC nonfunctional.

DIMM Serial
Presence Detect
(SPD)
configuration data

256 Bytes per
memory board,
128 Bytes
programmable
(not customer
accessible)

Yes

Stores memory
board
information.

DIMM SPD is programmed by
the memory vendor.

Data cannot be written to
this memory when the
board is installed in a PC.
The specific writeprotection method varies
by memory vendor.

System BIOS

4 MBytes to 5
MBytes

Yes

Stores system
BIOS code and
PC
configuration
data.

System BIOS code is
programmed at the factory.
Code is updated when the
system BIOS is updated.
Configuration data and
settings are input using the
Computer Setup (BIOS) or a
custom utility.

NOTE: Writing data to
this ROM in an
inappropriate manner can
render the PC nonfunctional.
A utility is required for
writing data to this
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
Downloads, and then

Nonvolatile memory usage

Nonvolatile
memory type

Amount (Size)

Does this
memory
store
customer
data?

Does this
memory
retain data
when power
is removed?

What is the
purpose of this
memory?

How is data input into this
memory?

How is this memory
write-protected?

follow the on-screen
instructions.

Intel Management 1.5 MBytes or 5
Engine Firmware
MBytes
(present in only
specific ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Drivers &
Downloads, and
then follow the
on-screen
instructions.)

Yes

Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party data
store.

Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update
utility. Unique Provisioning
Data can be entered at the
factory or by an
administrator using the
Management Engine (MEBx)
setup utility. The third-party
data store contents can be
populated by a remote
management console or local
applications that have been
registered by an
administrator to have access
to the space.

The Intel chipset is
configured to enforce
hardware protection to
block all direct read/write
access to this area. An
Intel utility is required for
updating the firmware.
Only firmware updates
digitally signed by Intel
can be applied using this
utility.

Bluetooth flash

2 Mbit

Yes

Stores
Bluetooth
configuration
and firmware.

Bluetooth flash is
programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.

A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver
whenever the flash
requires an upgrade.

802.11 WLAN
EEPROM

4 Kbit to 8 Kbit

Yes

Stores
configuration
and calibration
data.

802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to this
memory are not made public.

A utility is required for
writing data to this
memory and is usually
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.

Web camera

64 Kbit

Yes

Stores webcam
configuration
and firmware.

Webcam memory is
programmed using a utility
from the device
manufacturer that can be run
from Windows.

A utility is required for
writing data to this
memory and is usually
not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.

Fingerprint reader

512 KByte flash

Yes

Stores
fingerprint
templates.

Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.

Only a digitally signed
application can make the
call to write to the flash.

Chapter 10 Statement of memory volatility

Questions and answers
1.

How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

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Select Main, and then select Restore defaults.

Follow the on-screen instructions.

Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.

What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory board?
How would this data be written?
The DIMM SPD memory contains information about the memory board, such as size, serial number, data
width, speed/timing, voltage, and thermal information. This information is written by the board
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory board is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory board is not
installed in a PC. Various third-party tools are available to read SPD memory.

What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration
data.

How can the BIOS security be reset to factory defaults and data erased?

Questions and answers

IMPORTANT:

Resetting will result in the loss of information.

These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

ERROR! Target for reference type variable.varref, ID was not found! ERROR!

Select Main, and then select Reset BIOS Security to Factory Default.

Follow the on-screen instructions.

Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a.

ERROR! Target for reference type variable.varref, ID was not found! ERROR!

Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.

At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.

Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.

Chapter 10 Statement of memory volatility

11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:
●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specific countries and regions
Country/region

Accredited agency

Applicable note number

Australia

EANSW

Austria

OVE

Belgium

CEBC

Canada

CSA

Denmark

DEMKO

Finland

FIMKO

France

UTE

Germany

VDE

Italy

IMQ

Japan

METI

The Netherlands

KEMA

Norway

NEMKO

The People's Republic of China

COC

Requirements for all countries

Country/region

Accredited agency

Applicable note number

South Korea

Sweden

CEMKO

Switzerland

SEV

Taiwan

BSMI

The United Kingdom

BSI

The United States

The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Chapter 11 Power cord set requirements

12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

Index
A
AC adapter, spare part numbers
Actions keys 8
antenna
location 5
locations 5
audio jack board
removal 50
spare part number 18, 50
audio-in jack 10, 11
audio-out jack 10, 11

B
backups 61
battery
removal 29
spare part number 19, 29
battery light 12, 13
BIOS
determining version 55
downloading an update 56
updating 55
Bluetooth label 15
boot order
changing 65
changing using the f9 prompt
57
bottom component 13
bottom cover
removal 27
spare part number 27
bottom cover, spare part number
19
buttons
power 10
Touchpad 9
volume 11
C
cables, service considerations
call answer light 7
call end light 7
caps lock light 7

Index

card reader board
removal 42
spare part number 19, 42
card reader board cable
removal 41
spare part number 41
chipset, product description 1
components
bottom 13
display 5
fingerprint reader 6
keys 8
left side 10
lights 7
right side 12
TouchPad 9
computer
major components 16
Computer Setup
navigating and selecting 54
restoring factory settings 55
using a USB keyboard or USB
mouse to start Computer
Setup 54
computer setup 54
connectors
power 13
connectors, service considerations
23
D
display assembly
removal 52
spare part numbers 52
display components 5
display panel, product description
drives
precautions 23
preventing damage 23
duck head adapter, spare part
numbers 19
E
electrostatic discharge 24
embedded numeric keypad 8

equipment guidelines
esc key 8

F
fan
removal 34
spare part number 19, 34
fingerprint reader 6
fingerprint reader board
removal 49
spare part number 18, 49
fingerprint reader board cable
removal 48
spare part number 48
fingerprint reader component 6
fn key 8
fn lock light 7
G
graphics, product description 1
grounding guidelines 24
guidelines
equipment 26
grounding 24
packaging 25
transporting 25
workstation 25

H
HDMI port 12
headphone jack 10, 11
heat sink
removal 46
spare part number 19, 46
hinge, spare part number 19
HP PC Hardware Diagnostics (UEFI)
using 58
HP Recovery Manager
correcting boot problems 65
starting 64
HP Recovery media
creating 61
recovery 64

HP Recovery partition
recovery 64
removing 66
HP Sure Start 72
I
infrared camera light 5
infrared camera, location

sharing 7
webcam 5
wireless 7
locating information
hardware 4
software 4
5

J
jacks
audio-in 10, 11
audio-out 10, 11
headphone 10, 11
microphone 10, 11
K
key components 8
keyboard/top cover
spare part numbers 17
keys
Actions 8
embedded numeric keypad
esc 8
fn 8
num lk 8
numeric keypad 8
Windows 8
L
labels 14
Bluetooth 15
regulatory 15
serial number 14
wireless certification 15
WLAN 15
left-side component 10
light components 7
lights
battery 12, 13
call answer 7
call end 7
caps lock 7
fn lock 7
infrared camera 5
microphone mute 7
mute 7
num lk 7
power 10
presenting 7
privacy key 7

M
memory
nonvolatile 67
volatile 67
memory module, product
description 1
microphone
location 5
microphone jack 10, 11
microphone mute light 7
microSD memory card reader 12
minimized image recovery 64
minimized image, creating 63
miscellaneous parts 19
model name 1
mute light 7
N
NFC board
removal 40
spare part number 19, 40
nonvolatile memory 67
num lk key 8
num lk light 7
numeric keypad 8
O
operating system, product
description 3
original system recovery 63
P
packaging guidelines 25
pen, spare part number 19
plastic parts, service
considerations 22
ports
HDMI 12
product description 2
USB 3.x charging 10, 12
USB Type-C Thunderbolt 12
power button 10
power connector 13

power cord
set requirements 73
spare part numbers 19, 20, 21
power light 10
power requirements, product
description 2
presenting light 7
privacy key light 7
processor, product description 1
product description
chipset 1
display panel 1
external media cards 2
graphics 1
memory module 1
operating system 3
ports 2
power requirements 2
processors 1
product name 1
security 3
serviceability 3
solid-state drive 1
video 1
wireless 1, 2
product name 1
product name and number 14
R
readers
microSD memory card 12
smart card 11
recover
options 63
recovery
discs 62, 64
HP Recovery Manager 63
media 64
starting 64
supported discs 62
system 63
USB flash drive 64
using HP Recovery media 62
recovery media
creating 61
creating using HP Recovery
Manager 62
recovery partition
removing 66

Index

regulatory information
regulatory label 15
wireless certification labels 15
removal/replacement procedures
27
removing personal data from volatile
system memory 67
right-side components 12
S
Screw Kit, spare part number 21
security cable slot 12
security, product description 3
serial number 14
service considerations
cables 23
connectors 23
plastic parts 22
service label 14
serviceability, product description 3
setup utility
navigating and selecting 54
restoring factory settings 55
sharing light 7
SIM card slot 11
slots
SIM card 11
smart card reader 11
solid-state drive
product description 1
removal 30
spare part numbers 19, 30
speakers
locations 13
removal 35
spare part number 19, 35
supported discs, recovery 62
Sure Start
using 57
system board
removal 43
spare part numbers 18, 43
system memory, removing personal
data from volatile 67
system recovery 63
system restore point
creating 62
system restore point, creating 61

Index

T
thermal sensor board
removal 33
spare part number 19, 33
tools required 22
TouchPad
removal 38
spare part number 18, 38
TouchPad button 9
TouchPad cable
removal 37
spare part number 37
TouchPad component 9
TouchPad zone 9
TPM settings 57
transporting guidelines 25
traveling with the computer 15
U
USB 3.x charging port 10, 12
USB Type-C Thunderbolt port 12
V
vents
locations 13
video, product description 1
volume button 11
W
webcam light 5
webcam, location 5
Windows
system restore point 61, 62
Windows key 8
Windows tools
using 62
wireless antenna
location 5
locations 5
wireless certification label 15
wireless light 7
wireless, product description 1, 2
WLAN antenna
location 5
WLAN label 15
workstation guidelines 25
WWAN antenna
location 5
WWAN module
removal 31
spare part numbers 18, 31

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