7-1-21 Return Policy Metro by T-Mobile will gladly assist with your Return. Return a Device or accessory (“Device”) within 14 days of the purchase date of the
Return Policy. Metro by T-Mobile will gladly assist with your Return. Return a Device or accessory (“Device”) within 14 days of the purchase ...
Start of Service Request Thank You for Joining Metro® by T-Mobile!
By activating or using Metro Service you agree to our Terms and Conditions of Service located at metrobyt-mobile.com/terms.
Name
First
Address
City
Last
State
Zip
Date
/
/
Account PIN
(eight-digit number this number will be needed to make any future changes to your account)
Phone number (
)
q 9-1-1 Address Note: A 9-1-1 Address must be on file to be able to use Wi-Fi Calling. Email
Phone Plans
All phone plans include unlimited data, talk and text on the Nationwide T-Mobile
Network, Wi-Fi calling*, Data Maximizer ,TM Visual Voicemail, Caller-ID, Call Waiting,
3-way Calling and Metro411 Directory Assistance.
q $30 2GB High-speed Data
$ 30/month
· Up to 2GB High-speed data**
· Mobile Hotspot (select phones only )
q $40 10GB High-speed Data
$ 40/month
· Up to 10GB High-speed data**
· Music Unlimited®
q 2GB Mobile Hotspot (select phones only )
$ 5/month
q $50 Unlimited High-speed Data
$ 50/month
· Unlimited High-speed data on your smartphone**
· Google One 100GB of Cloud Storage
· 5GB Mobile Hotspot (select phones only)
q $60 Unlimited High-speed Data
$ 60/month
· Unlimited High-speed data on your smartphone**
· Amazon Prime
· Google One 100GB of Cloud Storage
· 15GB Mobile Hotspot (select phones only)
q Promotional Rate Plan
$
/month
Connected Device Plans
(primary voice line required )
q MetroSMART Ride®
$ 10/month
· Up to 2GB High-speed Wi-Fi Hotspot**
q Pintrac Pet Tracker
$ 10/month
q Timex® FamilyConnectTM
$ 10/month
q Tablet
· Unlimited High-speed data with SD video
$ 15/month
· Unlimited High-speed data with Full HD video
$30/month
q Mobile Hotspot (Metro by T-Mobile mobile hotspot device required)
· 10GB of High-speed data**
$30/month
· 30GB of High-speed data**
$ 40/month
· 50GB of High-speed data**
$ 50/month
· 75GB of High-speed data**
$ 75/month
· 10GB/15GB/20GB/30GB of High-speed data(Circle one)(Heritage Hotspot Plan) $ /month
During congestion, heavy data users (>35GB/mo. for most plans) and customers choosing lower-prioritized plans may notice
lower speeds & Metro customers may notice lower speeds vs. T-Mobile, due to data prioritization. Video typically streams at DVD
quality (480p).
Nationwide long distance available only to continental U.S. and Puerto Rico. Rates, services and features subject to change. Not all services available on all phones. Taxes are included. Fees include regulatory fees only and exclude non-recurring customer fees. Offer not valid in Indiana. Coverage and services not available everywhere. Music Unlimited: Qualifying base rate plan required. Licensed music streaming from included services does not count towards high speed data allotment on Metro network. Song downloads, video content, and non-audio content excluded. Music streamed using Mobile Hotspot tethering may count toward high speed allotment. For included services, see list. Check list frequently at www.metrobyt-mobile.com/musicunlimited, as more services may be added.
* Wi-Fi Calling on select phones only.
** High-Speed data available up to monthly data allotment; then speeds slowed to average Metro network speeds for remainder of billing cycle. Unlimited is on network and device only. All data usage by you on Metro network counts toward your monthly data allotment, but Wi-Fi usage does not count toward your monthly data allotment. Use of some content, features, or services may incur separate, additional charges and/or require a qualifying data plan or access to Wi-Fi connection. Voice line required. Hotspot data only available on Metro by T-Mobile network. See metrobyt-mobile.com for Terms and Conditions of Service (including arbitration provision) and more details.
Once high speed data allotment exhausted on $30 Heritage Plan, speeds slowed. Once hotspot data exhausted on all other Heritage Hotspot Plans, no further hotspot access available. Once hotspot data exhausted on $50 and $60 plans, no further hotspot access available.
Hotspot data separate from handset data allotment. Hotspot data only available on Metro by T-Mobile network.
Web Guard
Content Protection Restrict content when browsing internet on our network*
No Charge
· No Restrictions
· Young Adult (17 & up)
· Teen (13 & up)
· Child (all ages)
* Web Guard does not restrict content when browsing secure websites, over Wi-Fi, or accessing content via applications. Web Block is also available for No Charge and blocks all activity over our network. Other content filtering software is available to you free of charge or for a charge via the app store for your device.
Account Detail
E-statement
No Charge
View your statement summary online (only available in select states)
q Call Detail
$ 1/month
Review all your local outbound calls made during the service cycle online
Payment Options
You will receive a text message reminder on your phone before payment is due.
MyMetro®
No Charge
Make payments and manage your account on your phone.
eWallet
No Charge
Sign up for MyAccount on metrobyt-mobile.com and create your own secure eWallet
where you can safely store cards for quick payment and set up autopay.
Text to Pay
No Charge
The secure and easy way to pay your monthly Metro service. Register your
credit or debit card with Metro eWallet service and simply respond to a text
from PAYNOW (729669) to pay.
AutoPay
No Charge
Credit or debit card is automatically debited two days before payment is due
Express Pay
No Charge
Pay by credit or debit card online at metrobyt-mobile.com
By Mail
No Charge
Include Metro phone number and account number on check or money
order and mail to: P.O. Box 5119, Carol Stream, IL 60197-5119
(allow up to 10 days for processing)
By Phone through automated IVR
No Charge
Pay by credit or debit card over the phone
Payment Machine
$2 Convenience fee
Pay by cash, debit or credit card (with PIN) at a payment machine
in a Metro store (not available at all locations)
Over the Counter
$4 Convenience fee
Pay at an Authorized Payment Location with cash, credit or debit card.
Authorized Payment Location
Make a payment at an Authorized Payment Location (fees vary based on location)
Store Use Only MIN:
7-1-21
CSR Sales ID: MEID/IMEI:
MDN: SIM:
Account Summary
Metro account number:
Metro phone number:
Default Voicemail Password: Last 4 digits of phone number
Monthly due date:
Monthly Service:
$
q Storage and Security Bundle
$3/month $
· Google One 200GB
· Scam ShieldTM Premium
q Security Bundle
$5/month $
· Scam ShieldTM Premium
· McAfee Security for Metro® by T-Mobile
Optional Services
q Extra Monthly Data**
q 2GB
$5 $
q 5GB
$10 $
q 10GB
$20 $
International Long Distance*
q Mexico Calling Landlines
$5/month $
q Mexico/Canada Unlimited
$5/month $
Landlines and Mobiles
q Global VoiceTM
$10/month $
q 15 Global Voice Minutes q 50 Global Voice Minutes
q 100 Global Voice Minutes q 200 Global Voice Minutes
q Global Voice Unlimited Landline q Global Voice Unlimited
q Global VoiceTM (Double your minutes)
$20/month $
q 15+ Global Voice Minutes q 100+ Global Voice Minutes
q 50+ Global Voice Minutes q 200+ Global Voice Minutes
Protection and More
q Call Detail
$1/month $
q Call Forwarding
$1/month $
q Voicemail to Text
$1/month $
q Scam ShieldTM Premium
$2/month $
q Google One 200GB
$1/month $
q Google One 1TB
$8/month $
q McAfee® Security for Metro® by T-Mobile# $3/month $
q Premium Handset Protection® Program## q Decline
For mobile devices with area codes from all states except NY:
Premium Handset Protection® Device Insurance Only
q Tiers 1 & 2
$2/month $
q Tiers 3 & 4
$3/month $
q Tiers 5/BYOD & 6
$9/month $
Premium Handset Protection® (Device Insurance + McAfee
mobile security):
q Tiers 1 & 2
$5/month $
q Tiers 3 & 4
$6/month $
q Tiers 5/BYOD & 6
$12/month $
For mobile devices with NY area codes:
Premium Handset Protection® Device Insurance Only
q Tiers 1 & 2
$2/month $
q Tiers 3 & 4
$4/month $
q Tiers 5/BYOD & 6
$9/month $
Premium Handset Protection® (Device Insurance + McAfee
mobile security):
q Tiers 1 & 2
$5/month $
q Tiers 3 & 4
$7/month $
q Tiers 5/BYOD & 6
$12/month $
Total monthly Metro charges:
$
Rate plans and features are inclusive of all applicable governmental taxes and regulatory fees. See metrobyt-mobile.com for more details.
Certain services require specific rate plans. Not all services available on all phones. *International calls and texts available to select destinations, countries, technologies, and carriers while on Metro native network. Specific unlimited international service countries, destinations, technologies and carriers are subject to change without notice, as are Terms and Conditions of International Service. Unlimited international service not available with certain rate plans. $5 Mexico Calling Landlines does not include roaming. When you add Mexico Unlimited or Canada Unlimited to your Metro service, you get unlimited data, talk and text to both mobile and landlines to and from Mexico and Canada with no roaming fees, including up to 5GB of high speed data, based on your rate plan. Select international calling plans include roaming and mobile-to-mobile minutes. See sales associate for details.
**Extra Monthly Data available for use only in the U.S. #Included with Premium Handset Protection Program. McAfee Security for Metro by T-Mobile with ID Theft Protection is subject to McAfee's Terms and Privacy Notice and is for personal use on supported devices. Not all features are available for all operating systems -- see System Requirements at mcafee.com/consumer/en-us/store/m0/system_requirements.html for supported devices. ##The cost of PHP is made up of the cost of insurance, which may vary by state and device tier as indicated above, and $3 for McAfee Security for Metro by T-Mobile. For more details, please review the Premium Handset Protection program brochure.
Return Policy
Metro by T-Mobile will gladly assist with your Return. Return a Device or accessory ("Device") within 14 days of the purchase date of the original Device. Return the Device with your receipt, in its package, with all contents, undamaged and in good working condition, with no material alterations to the Device's hardware or software. Returns must be made at the store where the device was purchased - All returns must be made for reasons outside of warranty issues.
Refunds will be less any rebates received and shipping costs. Certain promotional offers may require you to return all items you received with your Device and could cause you to become ineligible for any promotional discounts.
There are no returns, refunds, or credits for prepaid service fees, monthly service, application download, add-ons and other fees. Return Policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable.
There are no returns, refunds, or credits for any other item not listed above.
Upgrade Policy
Customers who wish to purchase a new device in-store or online, within 180 days of their last new device purchase, must pay the full retail price.
Returned Payment Policy
If your payment is dishonored or returned, we may charge you a returned payment fee at the highest amount permissible by law, and we may also generate a draft or electronically debit your account for any fee amount due, all as allowed by law.
More information can be found on MetrobyT-mobile.com.
Device Exchange Options - No guarantee of new device
Not all exchange options available at all locations. Phone exchanges limited to manufacturer's warranty reasons or under the Return Policy. · $20 Exchange by Mail*
u Replacement phone will be available for in-store pickup in approximately 3 business days · Contact Manufacturer
u Contact the phone manufacturer directly. See sales associate for information
*Additional taxes and regulatory fees may apply. This is not a warranty service contract. Exchange fees are subject to change. All exchange options exclude phones that show signs of outside physical or liquid damage or that are no longer within the manufacturer's warranty period. If the exact model is not available, replacement will be of similar kind and quality when available. Color, features, and accessory compatibility are not guaranteed. Metro does not represent or guarantee that you will receive a new phone and reserves the right to provide a replacement phone that is not of the same kind and quality or capable of supporting all of the features as the phone it is replacing if a phone of similar kind and quality is temporarily not available.
Return Policy and Device Exchange Options do not apply to non-Metro branded devices.
A fee of $20 will apply any time a device is activated on an account, including new line activations and upgrades.
(additional taxes and regulatory fees may apply)
Your device may not work if you alter its original software.
Metro® by T-Mobile Terms and Conditions of Service ("Agreement")
By activating or using Metro Service, you agree to the Metro Terms and Conditions of Service. Metro requires Arbitration of Disputes unless you opt-out within 30 days of activating. Details and the full version can be viewed at metrobyt-mobile.com/terms. Welcome to Metro by T-Mobile. We are pleased that you have selected us as your wireless carrier. Please use this page as a reference for questions about your service and the Terms and Conditions of Service that govern the service you have purchased from Metro. These Terms and Conditions of Service apply to all devices and wireless services provided by us to you and consist of several parts, which may be amended from time to time:
· The Metro Terms and Conditions of Service (http://www.metrobyt-mobile.com/terms);
· Your Metro Rate Plan (http://www.metrobyt-mobile.com/plans);
· The Metro Privacy Policy (http://www.metrobyt-mobile.com/privacy-policy);
· The Metro Network Disclosure (www.metrobyt-mobile.com/terms-network-disclosure);
· The Metro Online Terms of Use (https://www.metrobyt-mobile.com/terms-conditions/online-terms.html);
· The Metro Wi-Fi Terms of Use (https://www.metrobyt-mobile.com/terms-conditions/wifi.html); and
· The terms and conditions relating to any additional features you may have selected or as may be included in your Rate Plan, including, but not limited to:
o MetroWEB® Terms of Use (https://www.metrobyt-mobile.com/terms-conditions/metro-web.html)
o Bring Your Own Phone Terms of Use (https://www.metrobyt-mobile.com/content/metro/en/desktop/metro/cell-phones/simcard-terms.html)
o Metro411 Terms of Use (http://www.metrobyt-mobile.com/metro411-terms-of-use)
o MetroZone and MyExtras® Terms of Service (https://www.metrobyt-mobile.com/terms-conditions/metrozone-my-extras-terms-of-service.html)
o Premium Handset Protection® Program Summary and Disclosures (mymetroclaim.com)
o McAfee Security for Metro by T-Mobile with ID Theft Protection Terms of Use (https://www.mcafee.com/consumer/en-us/policy/global/legal.html)
o Metro International Calling (https://www.metrobyt-mobile.com/terms-conditions/uild-terms-conditions.html)
In the event that the terms and conditions relating to a feature you may have selected or may be included in your Rate Plan conflicts with the Metro Terms and Conditions of Service, the Terms and Conditions of Service shall control. By: (a) giving us a written or electronic signature or telling us orally that you accept the Metro Terms and Conditions of Service; (b) activating Service (if you are a new subscriber); (c) using your Service after your Service is activated or after you make a change or addition to your Service; (d) paying for the Service; or (e) failing to activate Service within 30 days after the purchase of your wireless device, unless you return your wireless device within Metro's applicable return period, you agree to the Metro Terms and Conditions of Service and the terms and conditions of service and use related to any feature you may have selected or may be included in your Rate Plan, including, but not limited to:
· You waive your right to a jury trial in disputes with Metro; · Your disputes with Metro will be decided by an arbitrator; · You waive your right to institute or participate in class action litigation against Metro; · You will provide Metro with accurate information about yourself; · Metro may communicate with you from time to time about your Service; · You will pay all taxes and regulatory fees even if your rate plan is inclusive of taxes and regulatory fees; and · Metro may terminate your Service if you fail to timely pay for your Service or violate the Terms and Conditions of Service in any
way, including abuse of the Service or violations of applicable laws.
Premium and Third-Party Services
California Residents Only Certain parties besides Metro have the ability to place charges on your account for premium services. You may access these services and authorize the placement of charges on your account through your phone or online account. Metro also provides customers, at no additional cost, with the ability to restrict the placement of charges for premium and third-party services on your account. Contact customer care or go to www.metrobyt-mobile.com/blocking for more information.
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