Manner, Ilse
WO General Rules - Transborder Tariff from ATPco - 2020-07-03 Tariff: CGR1 CTA No.241 DOT No.427 Carrier: Swoop Inc. - WO
Document Version No. 6
Issue Date: June 29, 2020
Effective Date: August 13, 2020
Issue and Effective Dates noted are applicable to the entirety of the tariff except as noted
within specific Rule(s). Rule(s) applicable exclusively within the USA or points between the USA
and Area 1/2/3 are effective immediately.
Title Page
Airline Tariff Publishing Company, Agent International Passenger Rules and Fares
Tariff No. CGR1
Containing Local Rules, Fares & Charges
on Behalf of
Swoop Inc.
Applicable to the Transportation of Passengers and Baggage
Between Points in
Canada/USA and Points in
Area 1/2/3
For list of participating carriers, see IPGT-1, DOT:581, CTA:373
This tariff is governed, except as otherwise provided herein, by Maximum Permitted Mileage Tariff No. MPM-1, DOT:424, CTA:239; Aircraft Type Seating Configuration Tariff No. TS-2, DOT:220, CTA:111; and International Passenger Governing Tariff No. IPGT-1, DOT:581, CTA:373 issued by Airline Tariff Publishing Company, Agent, supplements thereto and reissues thereof.
Issued by: Rolf Purzer, President Airline Tariff Publishing Company, Agent
Title Page
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Tariff: CGR1 CTA No.241 DOT No.427 Carrier: Swoop Inc. - WO
Table Of Contents
Title Page .......................................................... 1 Table Of Contents ................................................... 2 Rule 1 Definitions .................................................. 3 Rule 5 Application Of Tariff ........................................ 9 Rule 7 Protection Of Personal Information .......................... 11 Rule 10 Application Of Fares And Fees, Charges Or Surcharges ....... 19 Rule 11 Special Ancillary Products ................................. 21 Rule 15 Taxes ...................................................... 22 Rule 20 Methods Of Payment ......................................... 23 Rule 25 Currency Of Payment ........................................ 24 Rule 30 Class Of Service ........................................... 25 Rule 35 Capacity Limitations ....................................... 26 Rule 40 Reservations ............................................... 27 Rule 50 Routings ................................................... 34 Rule 55 Baggage Acceptance ......................................... 35 Rule 60 Acceptance Of Children For Travel .......................... 44 Rule 71 Carriage Of Persons With Disabilities ...................... 46 Rule 75 Acceptance Of Animals (Service Dogs And Pets) .............. 50 Rule 80 Administrative Formalities - Travel Documents, Customs And . 51 Security ........................................................... 51 Rule 85 Ground Transfer Services ................................... 53 Rule 90 Schedule Irregularities .................................... 54 Rule 95 Denied Boarding And Overbooking ............................ 64 Rule 105 Refusal To Transport ...................................... 69 Rule 110 Passenger Expenses En Route ............................... 74 Rule 115 Tickets ................................................... 75 Rule 121 Limitations Of Liability .................................. 77 Rule 125 Refunds ................................................... 86
Table Of Contents
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Tariff: CGR1 CTA No.241 DOT No.427 Carrier: Swoop Inc. - WO
Rule 1 Definitions
AFFECTED FLIGHT MEANS THE FLIGHT INVOLVED IN A SCHEDULE
IRREGULARITY.
AIR CREW MEANS THE FLIGHT CREW AND ONE(1) OR MORE PERSONS WHO, UNDER THE AUTHORITY OF THE CARRIER, PERFORM IN-FLIGHT
DUTIES IN THE PASSENGER CABIN OF AN AIRCRAFT OF THE CARRIER;
AIR SERVICE INCLUDES A LIVE FLIGHT; AIR TRANSPORTATION REGULATIONS MEANS THE REGULATIONS
RESPECTING AIR TRANSPORTATION, SOR/88-58 AS AMENDED FROM
TIME TO TIME, AND ANY SUBSTITUTE REGULATIONS PRESCRIBED IN RELATION TO THE SUBJECT-MATTER THEREIN;
ALTERNATE TRANSPORTATION MEANS ANOTHER FLIGHT (OR FLIGHTS)
ON THE SERVICES OF THE SAME CARRIER OR A FLIGHT (OR FLIGHTS) ON THE SERVICES OF ANOTHER CARRIER.
AMBULATORY MEANS A PERSON WHO IS ABLE TO MOVE ABOUT WITHIN
AN AIRCRAFT UNASSISTED; ANCILLARY REFERS TO OPTIONAL EXTRA PRODUCTS, SERVICES AND/OR
PRIVILEGES DISTINCT FROM THE FARE, PURCHASED EITHER IN
RESPECT TO TRANSPORTATION SERVICES OR PRODUCTS, SERVICES OR PRIVILEGES ANCILLARY TO TRANSPORTATION SERVICES, BY A
PASSENGER AT THE TIME OF INITIAL FARE BOOKING OR AT A
SUBSEQUENT MOMENT UP TO AND INCLUDING THE JOURNEY. ALSO SEE "FEES, CHARGES AND SURCHARGES" DEFINED BELOW;
APPLICABLE ADULT FARE MEANS THE FARE WHICH WOULD BE
APPLICABLE TO AN ADULT FOR THE TRANSPORTATION TO BE USED EXCEPT THOSE SPECIAL FARES WHICH WOULD BE APPLICABLE DUE THE
ADULT'S STATUS;
APPLICABLE FULL FARE MEANS THE FULL ADULT FARE FOR THE CLASS OF SERVICE DESIGNATED IN THE CARRIER'S OFFICIAL GENERAL
SCHEDULE FOR THE AIRCRAFT, OR COMPARTMENT OF THE AIRCRAFT
USED BY THE PASSENGER; ASSISTANT/ATTENDANT IS A PERSON WHO TRAVELS WITH A PERSON
WITH A DISABILITY, IS 18 YEARS OF AGE OR OVER, AND IS FULLY
CAPABLE OF PROVIDING A SERVICE RELATED TO THE DISABILITY THAT IS NOT USUALLY PROVIDED BY THE CARRIER'S STAFF;
BAGGAGE MEANS ANY GOOD THAT IS NECESSARY OR APPROPRIATE FOR
THE WEAR, USE, COMFORT, OR CONVENIENCE OF THE PASSENGER FOR THE PURPOSE OF THE TRIP. UNLESS OTHERWISE SPECIFIED, IT
SHALL INCLUDE BOTH CHECKED AND UNCHECKED BAGGAGE OF THE
PASSENGER. BAGGAGE IDENTIFICATION TAG MEANS A DOCUMENT ISSUED BY THE
CARRIER SOLELY FOR IDENTIFICATION OF CHECKED BAGGAGE, PART
OF WHICH IS GIVEN TO THE PASSENGER AS A RECEIPT FOR THE PASSENGER'S CHECKED BAGGAGE AND THE REMAINING PART IS
ATTACHED BY THE CARRIER ONTO A PARTICULAR PIECE OF THE
PASSENGER'S CHECKED BAGGAGE. BANKERS' BUYING RATE OF EXCHANGE OR BANKERS' SELLING RATE OF
EXCHANGE MEANS:
- IN CANADA, THE UNIT RATE PUBLISHED IN THE TORONTO GLOBE AND MAIL FRIDAY EDITION EACH WEEK, AS THE FOREIGN EXCHANGE
MID MARKET RATE IN CANADIAN FUNDS. WHEN A NATIONAL HOLIDAY
FALLS ON FRIDAY, THE RATES QUOTED ON THE PREVIOUS BUSINESS DAY WILL BE USED. THESE RATES WILL BE APPLICABLE FROM
Rule 1 Definitions
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MONDAY OF THE FOLLOWING WEEK UP TO AND INCLUDING THE FOLLOWING SUNDAY. - IN THE UNITED STATES, THE RATE PUBLISHED EACH TUESDAY IN THE WALL STREET JOURNAL UNDER THE HEADING FOREIGN EXCHANGE. THIS RATE WILL BE APPLICABLE FROM WEDNESDAY OF EACH WEEK UP TO AND INCLUDING THE TUESDAY OF THE FOLLOWING WEEK. WHEN A NATIONAL HOLIDAY FALLS ON A MONDAY, FOREIGN EXCHANGE RATES DO NOT APPEAR IN THE TUESDAY EDITION OF THE WALL STREET JOURNAL. IN SUCH EXCEPTIONAL CASES, THE PREVIOUS WEEK'S RATES ARE USED THROUGH WEDNESDAY INSTEAD OF TUESDAY, AND THE WEDNESDAY EDITION OF THE WALL STREET JOURNAL WILL BE USED FOR THE PERIOD THURSDAY THROUGH TUESDAY OF THE FOLLOWING WEEK. - IN OTHER COUNTRIES, THE RATE AT WHICH A BANK WILL PURCHASE A GIVEN AMOUNT OF FOREIGN CURRENCY IN EXCHANGE FOR ONE UNIT OR UNITS OF THE NATIONAL CURRENCY OF THE COUNTRY IN WHICH THE EXCHANGE TRANSACTION TAKES PLACE FOR THE PURPOSE OF THE TRANSFER OF FUNDS THROUGH BANKING CHANNELS I.E., OTHER THAN TRANSACTIONS IN BANK NOTES, PASSENGER CHECKS, AND SIMILAR BANKING INSTRUMENTS. BOARDING AREA/GATE MEANS THE VICINITY OR POINT WHERE THE CARRIER EXAMINES THE PASSENGER'S BOARDING PASS PRIOR TO THE PASSENGER BEING PERMITTED ON THE AIRCRAFT. BOARDING PASS INCLUDES EITHER A PAPER DOCUMENT OR AN ELECTRONIC DOCUMENT ISSUED BY THE CARRIER TO THE PASSENGER AND SERVICES AS A RECORD THAT THE PASSENGER HAS CHECKED IN FOR THEIR FLIGHT AND, WHEN IT SHOWS A SEAT ASSIGNMENT, IT PERMITS A PASSENGER TO BOARD A PARTICULAR FLIGHT. BOARDING TIME DEADLINE IS THE TIME LIMIT SPECIFIED BY THE CARRIER BY WHICH THE PASSENGER MUST BE PRESENT AT THE DESIGNATED BOARDING AREA OF THEIR FLIGHTS. CANADA MEANS THE TEN PROVINCES OF CANADA, THE YUKON TERRITORY, THE DISTRICTS AND ISLANDS COMPRISING THE NORTHWEST TERRITORIES OF CANADA AND NUNAVUT. CARRIER MEANS SWOOP INC. A BODY LICENSED TO PROVIDE SCHEDULED DOMESTIC AIR SERVICES, SCHEDULED INTERNATIONAL AIR SERVICES AND NON-SCHEDULED INTERNATIONAL AIR SERVICES BY THE CANADIAN TRANSPORTATION AGENCY; CHECKED BAGGAGE MEANS BAGGAGE OF WHICH THE CARRIER TAKES SOLE CUSTODY AND FOR WHICH THE CARRIER ISSUES A BAGGAGE IDENTIFICATION TAG. CHECK-IN DEADLINE IS THE TIME LIMIT SPECIFIED BY THE CARRIER BY WHICH THE PASSENGER MUST HAVE COMPLETED CHECK-IN FORMALITIES AND RECEIVED A BOARDING PASS. COMPARABLE AIR TRANSPORTATION IS SIMILAR TRANSPORTATION PROVIDED BY THE CARRIER AT NO EXTRA COST TO THE PASSENGER IN LIEU OF THE PASSENGER'S ORIGINAL FLIGHT RESERVATIONS. CONVENTION MEANS THE CONVENTION FOR THE UNIFICATION OF CERTAIN RULES RELATING TO INTERNATIONAL CARRIAGE BY AIR, SIGNED AT WARSAW, 12 OCTOBER 1929, OR THAT CONVENTION AS AMENDED BY THE HAGUE PROTOCOL, 1955, OR THE MONTREAL CONVENTION SIGNED IN MONTREAL ON 28 MAY, 1999 WHICH MAY BE APPLICABLE TO CARRIAGE HEREUNDER. CONJUNCTION TICKET MEANS A TICKET ISSUED TO A PASSENGER CONCURRENTLY WITH ANOTHER TICKET(S) WHICH TOGETHER CONSTITUTE A SINGLE CONTRACT OF CARRIAGE. CONTROLLABLE SCHEDULE IRREGULARITY MEANS A FLIGHT DELAY, CANCELLATION OR DIVERSION THAT IS CONSIDERED TO BE WITHIN
Rule 1 Definitions
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THE CARRIER'S CONTROL. SOME EXAMPLES INCLUDE MECHANICAL ISSUES, THE CARRIER'S IT SYSTEM FAILURES AND DELAYS OR CANCELLATIONS DUE TO OPERATIONAL REQUIREMENTS. CREDIT MEANS AN ELECTRONIC VALUE THAT CAN BE APPLIED TO THE PURCHASE OF FUTURE TRAVEL AND OPTIONAL PRODUCTS AND SERVICES, EXCLUDING THIRD-PARTY OFFERINGS AND ONBOARD PURCHASE; DESTINATION MEANS THE ULTIMATE STOPPING PLACE ACCORDING TO THE CONTRACT OF CARRIAGE AS SHOWN ON THE TICKET. DOMESTIC TRANSPORTATION MEANS AIR TRANSPORTATION BETWEEN POINTS IN CANADA, FROM AND TO THE SAME POINT IN CANADA OR BETWEEN CANADA AND A POINT OUTSIDE OF CANADA THAT IS NOT IN THE TERRITORY OF ANOTHER COUNTRY. EMOTIONAL SUPPORT ANIMAL IS A DOG WHICH IS USED TO PROVIDE SUPPORT FOR AN EMOTIONAL DISABILITY AND IS REQUIRED AS AN ACCOMMODATION FOR AIR TRAVEL OR FOR ACTIVITIES AT THE PASSENGER'S DESTINATION. FARE MEANS THE AMOUNT CHARGED BY THE CARRIER FOR THE CARRIAGE OF A PASSENGER IN RESPECT OF A PARTICULAR CLASS OF DOMESTIC/INTERNATIONAL & TRANSBORDER SERVICE OFFERED BUT DOES NOT INCLUDE ANY APPLICABLE FEES, CHARGES OR SURCHARGES. FEE, CHARGE OR SURCHARGE MEANS AN AMOUNT OF MONEY COLLECTED BY THE CARRIER FROM THE PASSENGER, DISTINCT FROM THE FARE, AND EITHER IN RESPECT OF TRANSPORTATION SERVICES OR SERVICES ANCILLARY TO TRANSPORTATION SERVICES. FERRY FLIGHT MEANS THE MOVEMENT OF AN AIRCRAFT WITHOUT PASSENGERS OR GOODS TO POSITION THE AIRCRAFT TO PERFORM A FLIGHT OR UPON COMPLETION OF A FLIGHT TO POSITION THE AIRCRAFT TO A POINT REQUIRED BY THE CARRIER. FLIGHT COUPON MEANS THAT PORTION OF THE TICKET WHICH IS EITHER HELD ELECTRONICALLY IN THE CARRIER'S DATABASE OR ON PAPER WHEN A PAPER TICKET IS ISSUED TO A PASSENGER. IT INDICATES THE PARTICULAR POINTS BETWEEN WHICH THE PASSENGER IS ENTITLED TO TRANSPORTATION. FORCE MAJEURE MEANS ANY UNFORESEEABLE CIRCUMSTANCES BEYOND THE CARRIER'S CONTROL, THE CONSEQUENCES OF WHICH COULD NOT HAVE BEEN AVOIDED EVEN IF ALL DUE CARE HAD BEEN EXERCISED INCLUDING, BUT WITHOUT LIMITATION, METEOROLOGICAL AND GEOLOGICAL CONDITIONS, ACTS OF GOD, STRIKES, RIOTS, CIVIL COMMOTIONS, EMBARGOES, WARS, HOSTILITIES, DISTURBANCES, UNSETTLED INTERNATIONAL CONDITIONS, SHORTAGE OF FUEL OR FACILITIES, OR LABOUR DISPUTES, EITHER ACTUAL, THREATENED OR REPORTED. GOODS MEANS ANYTHING THAT CAN BE TRANSPORTED BY AIR, INCLUDING ANIMALS. GROUP MEANS 13 OR MORE TRAVELLING TOGETHER ON THE SAME FLIGHT FROM A COMMON POINT OF ORIGIN TO A COMMON DESTINATION. IMMEDIATE FAMILY MEANS SPOUSE, PARENTS AND GRANDPARENTS, CHILDREN AND GRANDCHILDREN, BROTHERS AND SISTERS, MOTHER IN LAW AND FATHER IN LAW, BROTHERS IN LAW AND SISTERS IN LAW, DAUGHTERS IN LAW AND SONS IN LAW. ADOPTED AND STEP MEMBERS ARE ALSO INCLUDED IN IMMEDIATE FAMILY. INFANT MEAN CHILDREN UNDER THE AGE OF TWO(2) YEARS AT THE COMMENCEMENT OF TRAVEL. INTERNATIONAL TRANSPORTATION MEANS AIR TRANSPORTATION BETWEEN CANADA AND A POINT IN THE TERRITORY OF ANOTHER COUNTRY.
Rule 1 Definitions
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INVOLUNTARY REFUNDS MEANS A REFUND OF AN UNUSED TICKET OR PORTION THEREOF REQUIRED AS A RESULT OF THE CARRIER CANCELLING A FLIGHT, FAILING TO OPERATE A FLIGHT ACCORDING TO SCHEDULE, FAILING TO STOP AT A POINT TO WHICH THE PASSENGER IS DESTINED, OR CAUSING THE PASSENGER TO MISS A CONNECTING FLIGHT, BEING UNABLE TO PROVIDE PREVIOUSLY CONFIRMED SPACE, SUBSTITUTING A DIFFERENT TYPE OF EQUIPMENT OR WHERE, BECAUSE OF SAFETY OR LEGAL REQUIREMENTS OR THE CONDITION OF CONDUCT OF THE PASSENGER, CARRIAGE IS REFUSED. ITINERARY/RECEIPT MEANS A TRAVEL DOCUMENT OR DOCUMENTS THE CARRIER OR ITS AGENT ISSUES TO THE PASSENGER TRAVELLING ON A TICKET. THE ITINERARY/RECEIPT CONTAINS THE PASSENGER'S NAME, FLIGHT INFORMATION AND NOTICES RELEVANT FOR THE JOURNEY. THIS DOCUMENT IS TO BE RETAINED BY THE PASSENGER DURING THE ENTIRE JOURNEY. LIVE FLIGHT MEANS THE MOVEMENT OF AN AIRCRAFT WITH PASSENGERS OR GOODS FROM THE POINT OF TAKE-OFF AT THE ORIGIN TO A POINT OR POINTS OF LANDING THEREAFTER, INCLUSIVE OF THE POINT OF LANDING AT THE DESTINATION (IMMEDIATE TECHNICAL OR FUEL LANDINGS EXCEPTED); MINOR MEANS A PERSON WHO HAS NOT REACHED HIS/HER 12TH BIRTHDAY ON THE DATE THAT TRAVEL COMMENCES. MONTREAL CONVENTION MEANS THE CONVENTION FOR THE UNIFICATION OF CERTAIN RULES FOR INTERNATIONAL CARRIAGE BY AIR, SIGNED AT MONTREAL, MAY 28, 1999. NON-AMBULATORY MEANS A PERSON WHO IS NOT ABLE TO MOVE ABOUT WITHIN AN AIRCRAFT UNASSISTED. NON-SELF-RELIANT MEANS A PERSON WHO IS NOT SELF-RELIANT AS DEFINED BELOW; NO SHOW MEANS THAT A PASSENGER THAT HAS FAILED TO MEET CARRIER'S CUT-OFF REQUIREMENTS FOR CHECK-IN AND/OR BOARDING AS DESCRIBED HEREIN. NO SHOW SEGMENTS ARE NON-CREDITABLE AND NON-REFUNDABLE; ORIGIN MEANS THE INITIAL STARTING PLACE OF THE JOURNEY AS SHOWN ON THE TICKET. OVERBOOKING/OVERSOLD IS THE RESULT OF SELLING MORE SEATS THAN THE AVAILABLE NUMBER OF SEATS ON A FLIGHT. PASSENGER MEANS ANY PERSON, EXCEPT MEMBERS OF THE CREW, CARRIED OR TO BE CARRIED IN AN AIRCRAFT WITH THE CONSENT OF THE CARRIER PURSUANT TO A VALID CONTRACT OF CARRIAGE. PASSENGER LIABILITY MEANS THE LEGAL LIABILITY OF THE CARRIER TO ANY PASSENGER OR OTHER PERSON IN RESPECT OF A PASSENGER, ARISING FROM THE CARRIER'S OPERATION, OWNERSHIP OR POSSESSION OF AN AIRCRAFT, FOR: 1) INJURY TO OR DEATH OF PERSONS WHO ARE PASSENGERS; 2) LOSSES SUFFERED OR SUSTAINED BY A PASSENGER OR OTHER
PERSON AS A RESULT OF THE CARRIER'S INABILITY TO PERFORM, IN WHOLE OR IN PART, THE AIR SERVICE CONTRACTED FOR; 3) DAMAGE TO OR LOSS OF GOODS IN THE CARRIER'S CHARGE; OR 4) LOSSES DUE TO ANY DELAY IN DELIVERY OF ANY GOODS IN THE CARRIER'S CHARGE; PERSON MEANS AN INDIVIDUAL, FIRM, CORPORATION, ASSOCIATION, PARTNERSHIP, OR OTHER LEGAL ENTITY, AS THE CONTEXT REQUIRES OR OTHERWISE PERMITS; PERSON WITH A DISABILITY INCLUDES ANY PERSON WHO, BY VIRTUE OF A LOCOMOTOR, SENSORY, INTELLECTUAL, DEVELOPMENTAL, OR OTHER IMPAIRMENT, OR A MENTAL HEALTH CONDITION, REQUIRES
Rule 1 Definitions
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SERVICES OR ASSISTANCE BEYOND THOSE NORMALLY OFFERED BY THE CARRIER TO MEET THEIR DISABILITY-RELATED NEEDS. PERSONAL INFORMATION MEANS INFORMATION ABOUT AN IDENTIFIABLE INDIVIDUAL, BUT DOES NOT INCLUDE THE NAME, TITLE OR BUSINESS ADDRESS OR TELEPHONE NUMBER OF AN EMPLOYEE OF AN ORGANIZATION. RESERVATION IS A RECORD, EITHER IN PAPER FORM OR IN ELECTRONIC FORM, OF THE ACCOMMODATION HELD BY A PASSENGER ON A GIVEN FLIGHT. THE RESERVATION WOULD SPECIFY THE DATE AND TIMES OF TRAVEL, FLIGHT NUMBER AND THE CLASS OF SERVICE TO BE PROVIDED THE PASSENGER. REROUTE MEANS TO ISSUE A NEW TICKET COVERING TRANSPORTATION TO THE SAME DESTINATION AS, BUT VIA A DIFFERENT ROUTING THAN THAT DESIGNATED ON THE TICKET, OR PORTION THEREOF, THEN HELD BY THE PASSENGER, OR TO HONOR THE TICKET, OR PORTION THEREOF, HELD BY THE PASSENGER FOR TRANSPORTATION TO THE SAME DESTINATION AS, BUT VIA A DIFFERENT ROUTING THAN, THAT DESIGNATED THEREON. ROUTING ESTABLISHES THE POSSIBLE POINTS VIA WHICH TRAVEL MAY TAKE PLACE FOR A SPECIFIC FARE. "Schedule Change" means the following: a) The cancellation of a scheduled flight where no Swoop flight of comparable routing is available within three (3) hours of the original time of departure; or b) A change in the scheduled departure time of a Swoop flight which exceeds three (3) hours SCHEDULE IRREGULARITIES MEANS THE FOLLOWING: 1) DELAYS IN THE SCHEDULED DEPARTURE OR ARRIVAL OF THE
CARRIER'S FLIGHTS; 2) CANCELLATION OF FLIGHT, OR OMISSION OF A SCHEDULED
STOP, OR; 3) SUBSTITUTION OF AIRCRAFT OR OF A DIFFERENT CLASS OF
SERVICE; OR 4) SCHEDULE CHANGES WHICH REQUIRE REROUTING OF A PASSENGER
AT DEPARTURE TIME OF HIS OR HER ORIGINAL FLIGHT. SEGMENT MEANS A NON-STOP FLIGHT BETWEEN A POINT OF ORIGIN AND DESTINATION. SELF-RELIANT MEANS THAT A PERSON DOES NOT REQUIRE SERVICES RELATED TO A DISABILITY BEYOND THAT NORMALLY PROVIDED BY THE CARRIER, OR BEYOND THAT WHICH APPLICABLE RULES OR REGULATIONS REQUIRE THE CARRIER TO PROVIDE. SERVICE ANIMAL MEANS A DOG THAT IS REQUIRED BY A PERSON WITH A DISABILITY FOR ASSISTANCE AND IS CERTIFIED IN WRITING, AS HAVING BEEN TRAINED BY A PROFESSIONAL SERVICE ANIMAL INSTITUTION TO ASSIST A PERSON WITH A DISABILITY AND WHICH IS PROPERLY HARNESSED IN ACCORDANCE WITH STANDARDS ESTABLISHED BY A PROFESSIONAL SERVICE ANIMAL INSTITUTION. SINGLE TICKET MEANS A DOCUMENT THAT PERMITS TRAVEL FROM ORIGIN TO DESTINATION; SPECIAL DRAWING RIGHTS (SDR) IS A UNIT OF ACCOUNT OF THE INTERNATIONAL MONETARY FUND. STANDARD FARE CONSISTS OF A RANDOMLY ASSIGNED SEAT AND A PERSON ITEM. TARIFF MEANS A SCHEDULE OF FARES, RATES, CHARGES OR TERMS AND CONDITIONS OF CARRIAGE APPLICABLE TO THE PROVISION OF AN AIR SERVICE AND OTHER INCIDENTAL SERVICES. TAX MEANS AN AMOUNT OF MONEY COLLECT BY THE CARRIER FROM THE PASSENGER PURSUANT TO AN OBLIGATION IMPOSED BY GOVERNMENTAL
Rule 1 Definitions
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AUTHORITY. TICKET MEANS EITHER A PAPER OR ELECTRONIC DOCUMENT ISSUED BY OR ON BEHALF OF THE CARRIER WHICH INCLUDES THE PASSENGER'S FLIGHT COUPONS. THE TICKET SERVES AS EVIDENCE OF PAYMENT OF AIR FARE AND CONSTITUTES FOR THE PASSENGER PROOF OF THEIR CONTRACT OF CARRIAGE. IT ALSO HAS DETAIL INFORMATION TO ENSURE PROPER PROCESSING AND HANDLING. IN INSTANCES WHERE A TICKET EXISTS AS AN ELECTRONIC DOCUMENT, THE CARRIER ISSUES TO THE PASSENGER, PROOF OF PURCHASE, AN ITINERARY/RECEIPT. TRAFFIC MEANS ANY PERSONS OR GOODS THAT ARE TRANSPORTED BY AIR. TRANSFER POINT MEANS ANY POINT AT WHICH THE PASSENGER TRANSFERS BETWEEN AIRCRAFT. TRAVELLER SWOOP MAY REFER TO TRAVELLER IN PLACE OF PASSENGER, SEE PASSENGER DEFINITION ABOVE. UNCHECKED BAGGAGE MEANS ANY BAGGAGE (CARRY-ON) ACCOMPANYING THE PASSENGER OTHER THAN CHECKED BAGGAGE. UNCONTROLLABLE SCHEDULE IRREGULARITY MEANS A FLIGHT DELAY, CANCELLATION OR DIVERSION THAT IS CONSIDERED TO BE NOT WITHIN THE CARRIER'S CONTROL INCLUDING BUT NOT LIMITED TO SITUATIONS OF FORCE MAJEURE; UNITED STATES OF AMERICA OR THE UNITED STATES OR THE U.S.A. MEANS THE AREA COMPRISING THE 48 CONTIGUOUS FEDERATED STATES, THE FEDERAL DISTRICT OF COLUMBIA, ALASKA, HAWAII, PUERTO RICO, THE U.S. VIRGIN ISLANDS, AMERICAN SAMOA, GUAM, MIDWAY AND WAKE ISLANDS. VOLUNTARY REFUNDS MEANS A REFUND OF AN UNUSED OR PARTIALLY USED TICKET FOR REASONS OTHER THAN THOSE MENTIONED UNDER THE DEFINITION OF AN INVOLUNTARY REFUND. VOUCHER MEANS A MONETARY CREDIT PROVIDED EITHER IN PAPER OR ELECTRONIC FORMAT TO A PASSENGER THAT MAY BE USED TOWARD FUTURE TRAVEL SERVICES OR THE PROVISION OF INCIDENTAL SERVICES SUCH AS MEALS, GROUND TRANSPORTATION, AND HOTEL ACCOMMODATION. WARSAW CONVENTION MEANS THE CONVENTION FOR THE UNIFICATION OF CERTAIN RULES RELATING TO INTERNATIONAL CARRIAGE BY AIR, SIGNED AT WARSAW, NOVEMBER 12, 1929, AS AMENDED, BUT NOT INCLUDING THE MONTREAL CONVENTION AS DEFINED ABOVE.
Rule 1 Definitions
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Rule 5 Application Of Tariff
(A) GENERAL 1. The obligations of the Carrier under the Air Passenger Protection Regulations ("APPR") form part of the tariff and supersede any incompatible or inconsistent term and condition of carriage set out in the tariff to the extent of such inconsistency or incompatibility, but do not relieve the Carrier from applying terms and conditions of carriage that are more favourable to the passenger than the obligations set out in the APPR. According to APPR definitions and interpretations, Swoop is considered a "small carrier".
(1) THIS TARIFF IS APPLICABLE TO THE TRANSPORTATION OF PASSENGERS AND THEIR ACCOMPANYING BAGGAGE USING AIRCRAFT OPERATED BY SWOOP.
(2) AIR TRANSPORTATION WILL BE SUBJECT TO THE RULES, RATES, FARES AND CHARGES PUBLISHED OR REFERRED TO IN THIS TARIFF IN EFFECT ON THE DATE WHICH THE TICKET IS ISSUED FOR TRANSPORTATION FROM ALL POINTS OF ORIGIN.
(3) UNLESS THE FARE RULE GOVERNING A SPECIFIC FARE BASIS CODE APPLICABLE TO THE TRANSPORTATION PURCHASED BY THE PASSENGER STATES OTHERWISE, THE GENERAL RULES CONTAINED IN THIS TARIFF WILL APPLY.
(4) THE CONTENT OF THIS TARIFF CONSTITUTES THE CONTRACT BETWEEN THE CARRIER AND THE PASSENGER. SHOULD THERE BE A CONFLICT BETWEEN THIS TARIFF AND ANY OTHER DOCUMENT ISSUED OR POSTED BY THE CARRIER, THIS TARIFF WILL PREVAIL.
(5) NO AGENT, EMPLOYEE OR REPRESENTATIVE OF THE CARRIER HAS THE AUTHORITY TO ALTER, MODIFY OR WAIVE ANY PROVISIONS OF THIS TARIFF.
(6) THE CARRIER'S RULES, REGULATIONS AND CONDITIONS OF CARRIAGE AS FOUND IN THIS TARIFF ARE SUBJECT TO CHANGE WITHOUT NOTICE ONLY WHEN REQUIRED BY APPLICABLE LAWS, GOVERNMENT REGULATIONS, ORDERS AND REQUIREMENTS.
(7) THE CARRIER WILL BE RESPONSIBLE FOR THE FURNISHING OF TRANSPORTATION ONLY OVER ITS OWN SERVICES, INCLUDING THOSE SERVICES OFFERED VIA CODE - SHARE ARRANGEMENTS WHERE THE FLIGHT IS OPERATED BY ANOTHER CARRIER. HOWEVER, WHEN THE CARRIER ISSUES A TICKET, BAGGAGE CHECK, OR MAKE ANY OTHER ARRANGEMENTS FOR TRANSPORTATION OVER THE SERVICES OF ANY OTHER CARRIER. (WHETHER OR NOT SUCH TRANSPORTATION IS PART OF A THROUGH SERVICE), THE CARRIER ACTS ONLY AS AGENT FOR SUCH CARRIER AND THE TARIFF OF THAT OTHER CARRIER WILL APPLY. SWOOP WILL ASSUME NO RESPONSIBILITY FOR THE ACTS OR OMISSIONS OF SUCH OTHER CARRIER.
(8) INTERNATIONAL TRANSPORTATION WILL BE SUBJECT TO THE RULES RELATING TO LIABILITY ESTABLISHED BY, AND TO
Rule 5 Application Of Tariff
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ALL OTHER PROVISIONS OF THE CONVENTION. THE CARRIER MAY STIPULATE THAT THE LIMITS OF LIABILITY CONTAINED IN THIS TARIFF ARE HIGHER THAN THOSE PROVIDED FOR WITHIN THE APPLICABLE CONVENTION OR THAT THERE ARE NO LIMITS OF LIABILITY WHATSOEVER. IN ALL OTHER INSTANCES, TARIFF RULES ARE INCONSISTENT WITH ANY PROVISION OF THE CONVENTION WILL, TO THAT EXTENT, BE INAPPLICABLE TO INTERNATIONAL TRANSPORTATION. (9) THE OBLIGATIONS OF THE CARRIER UNDER THE AIR PASSENGER PROTECTION REGULATIONS (APPR) FORM PART OF THE TARIFF AND SUPERSEDE ANY IMCOMPATIBLE OR INCONSISTANT TERM AND CONDITION OF CARRIAGE SET OUT IN THE TARIFF TO THE EXTENT OF SUCH INCONSISTANCY OR INCOMPATIBILITY, BUT DO NOT RELIEVE THE CARRIER FROM APPLYING TERMS AND CONDITIONS OF CARRIAGE THAT ARE MORE FAVOURABLE TO THE PASSENGER THAN THE OBLIGATIONS SET OUT IN THE APPR.
(B) GRATUITOUS CARRIAGE EXCEPT FOR THE PROVISIONS OF THE CONVENTION, THE CARRIER RESERVES THE RIGHT TO EXCLUDE THE APPLICATION OF ALL OR ANY PART OF THIS TARIFF WITH RESPECT TO GRATUITOUS CARRIAGE AS STATED IN THIS TARIFF.
(C) PASSENGER RECOURSE ANY COMPENSATION OFFERED TO PASSENGERS IS FOUND IN THIS TARIFF AND IS SUBJECT TO APPLICABLE GOVERNMENT REGULATIONS. IN THE CASE OF DISPUTE WITH THE AIR CARRIER, PASSENGERS SHOULD. AS THE FIRST RECOURSE, TRY TO RESOLVE ANY PROBLEM BY DEALING DIRECTLY WITHE CARRIER. IF THE PASSENGER HAS ATTEMPTED TO RESOLVE A COMPLAINT WITH THE CARRIER AND STILL NOT SATISFIED, THE PASSENGER MAY TAKE THE MATTER TO EITHER THE CANADIAN TRANSPORTATION AGENCY OR THE APPROPRIATE COURT, AS THE PASSENGER PREFERS.
Rule 5 Application Of Tariff
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Rule 7 Protection Of Personal Information
PRIVACY POLICY
AT SWOOP, WE ARE COMMITTED TO RESPECTING YOUR PRIVACY. THIS
POLICY DESCRIBES HOW WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION CONCERNING OUR PASSENGERS AND INDIVIDUALS. WE
RESERVE THE RIGHT TO UPDATE OR MODIFY THIS POLICY AT ANY
TIME WITHOUT PRIOR NOTICE BY POSTING AN UPDATED VERSION ON THIS WEBSITE. TO ALERT YOU OF A CHANGE, WE WILL UPDATE THE
EFFECTIVE DATE OF THIS PRIVACY POLICY.
WHO IS SWOOP? FOR THE PURPOSES OF THIS PRIVACY POLICY, SWOOP MEANS 2031973
ALBERTA LTD.
WHAT IS PERSONAL INFORMATION? PERSONAL INFORMATION IS INFORMATION ABOUT AN IDENTIFIABLE
INDIVIDUAL. YOUR PERSONAL INFORMATION INCLUDES YOUR FULL
NAME, ADDRESS, TELEPHONE NUMBER, DATE OF BIRTH, EMAIL ADDRESS, OPINIONS, PREFERENCES, USAGE OF SWOOP'S WEBSITES,
AND ANY OTHER INFORMATION THAT IS CONNECTED TO YOU,
IDENTIFIES WHO YOU ARE OR WOULD ALLOW SOMEONE TO CONTACT YOU.
CONSENT
IT IS OUR POLICY TO ONLY COLLECT, USE AND DISCLOSE PERSONAL INFORMATION ABOUT YOU WITH YOUR KNOWLEDGE AND CONSENT,
UNLESS OTHERWISE REQUIRED OR ALLOWED BY LAW. PRIOR TO
COLLECTING PERSONAL INFORMATION, IT IS OUR POLICY TO IDENTIFY THE PURPOSES FOR DOING SO AND TO LIMIT THE
COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION TO
THOSE PURPOSES. GENERALLY, WE WILL ONLY COLLECT PERSONAL INFORMATION FROM YOU, AND USE IT AND DISCLOSE IT WITH YOUR
CONSENT OR FROM SOMEONE ON YOUR BEHALF. THERE WILL BE
OCCASIONS WHERE WE WILL EITHER CONTACT YOU WITH OFFERS AND TRAVEL SERVICES THAT WE FEEL WILL BE OF INTEREST TO YOU AND
RELY ON YOUR CONSENT (IMPLIED OR EXPRESS) WHILE ALSO
PROVIDING AN OPT-OUT MECHANISM FOR SUCH CONTACT. WE WILL USE IMPLIED CONSENT ONLY IN CIRCUMSTANCES WHERE THE PERSONAL
INFORMATION IN QUESTION IS NOT SENSITIVE, WHERE THE PURPOSES
AND CIRCUMSTANCES ARE LIMITED AND WELL DEFINED AND WHERE YOU ARE GIVEN AN OPPORTUNITY TO OPT-OUT OR WITHDRAW YOUR CONSENT
THEN OR AT ANY TIME BY CONTACTING US. IF WE IDENTIFY A NEW
PURPOSE FOR USING OR DISCLOSING YOUR PERSONAL INFORMATION, UNLESS OTHERWISE REQUIRED BY LAW, DEPENDING UPON THE
SENSITIVITY OF THE USE OR DISCLOSURE OF THE PERSONAL
INFORMATION, WE WILL UPDATE THIS POLICY AND/OR CONTACT YOU TO OBTAIN YOUR CONSENT FOR THE NEW USE OR DISCLOSURE AND WE
MAY USE YOUR CONTACT INFORMATION, INCLUDING YOUR EMAIL
ADDRESS, TO DO SO. COLLECTION OF PERSONAL INFORMATION
PERSONAL INFORMATION IS COLLECTED BY SWOOP WHEN YOU PROVIDE
IT TO US, OR WHEN A THIRD PARTY, SUCH AS A TRAVEL AGENT, FAMILY MEMBER OR OTHER PARTY BOOKS A TICKET ON YOUR BEHALF,
WHEN A THIRD PARTY SUCH AS A REWARDS PROGRAMS OR CREDIT CARD
SERVICES PROVIDER PROVIDES PERSONAL INFORMATION TO SWOOP, OR WHEN CERTAIN TECHNOLOGIES WE EMPLOY ON OUR WEBSITES OR WEB
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BASED APPLICATIONS ARE ABLE TO PROVIDE SWOOP WITH INFORMATION RELATED TO YOUR INTERACTION WITH VARIOUS WEBSITES AND OTHER TECHNOLOGIES. IF YOU WOULD LIKE TO FLY WITH US, BOOK A HOTEL OR CAR, JOIN A MAILING LIST, APPLY FOR A JOB, PARTICIPATE IN A PROGRAM OR ENTER A CONTEST THAT MAY BE OFFERED BY SWOOP FROM TIME TO TIME, YOU WILL BE ASKED FOR PERSONAL INFORMATION AS DESCRIBED IN THIS POLICY OR AS STATED TO YOU AT THE TIME OF COLLECTION. PERSONAL INFORMATION MAY BE COLLECTED BY US THROUGH OUR CALL CENTRE, BY INTERACTION WITH OUR OTHER WEBSITES, WEB BASED APPLICATIONS, FROM YOU IN PERSON, FROM A TRAVEL AGENT OR OTHER PARTY OBTAINING TRAVEL SERVICES FOR YOU ON YOUR BEHALF, OR FROM A THIRD PARTY OTHERWISE PROVIDING INFORMATION ABOUT YOU ON YOUR BEHALF OR FOR YOUR BENEFIT. WE ALSO USE VARIOUS COMPUTER OR WEB-BASED TECHNOLOGIES TO COLLECT AND STORE INFORMATION WHEN YOU VISIT A SWOOP SITE INCLUDING BUT NOT LIMITED TO E-COOKIES, PIXELS AND OTHER WEB BEACONS AS OUTLINED LATER IN THIS POLICY. IT IS OUR POLICY TO COLLECT PERSONAL INFORMATION ABOUT YOU DIRECTLY FROM YOU WHERE POSSIBLE OR REASONABLE TO DO SO. HOWEVER, THERE ARE CIRCUMSTANCES WHERE PERSONAL INFORMATION ABOUT YOU WILL BE COLLECTED FROM A THIRD PARTY ON YOUR BEHALF. USE OF PERSONAL INFORMATION BOOKING A FLIGHT WHEN YOU BOOK A FLIGHT WITH US, OR WHEN SOMEONE BOOKS A FLIGHT WITH US ON YOUR BEHALF, WE WILL YOU ASK FOR YOUR GENDER, NAME, ADDRESS, EMAIL ADDRESS, PHONE NUMBER, AND INFORMATION RELATED TO YOUR FORM OF PAYMENT. WE COLLECT THIS INFORMATION IN ORDER TO PROCESS YOUR REQUEST FOR TRAVEL SERVICES OR TO PROCESS REFUNDS. WE NEED YOUR GENDER TO DETERMINE THE WEIGHT AND BALANCE OF OUR AIRCRAFT AND TO ASSIST US IN IDENTIFYING YOU FOR LEGAL AND SECURITY PURPOSES. WE MAY ALSO USE YOUR PERSONAL INFORMATION TO CONTACT YOU AND ABOUT YOUR FLIGHT, FLIGHT BOOKING OR ABOUT ANYTHING THAT AFFECTS OR MAY AFFECT YOUR FLIGHT BOOKING OR YOUR FLIGHT, AND TO NOTIFY YOU THAT A CREDIT THAT YOU HAVE WITH SWOOP HAS BEEN CREATED OR AN EXISTING CREDIT IS GOING TO EXPIRE. ADDITIONALLY, WE MAY LEAVE AN AUTOMATED FLIGHT STATUS MESSAGE ON ANY PHONE NUMBER YOU PROVIDE IN THE EVENT OF A CHANGE OR CANCELLATION OF YOUR RESERVED FLIGHT. ADEQUATE PERSONAL IDENTIFICATION DOCUMENTS, INCLUDING PHOTOGRAPHIC LIKENESSES, WILL GENERALLY BE REQUIRED IN ORDER TO PERMIT YOU TO BOARD AN AIRCRAFT OR ACCESS OTHER SERVICES. THIS INFORMATION IS COLLECTED FOR SECURITY, LEGAL AND IDENTIFICATION PURPOSES AND IS GENERALLY RETURNED TO YOU IMMEDIATELY AND NOT RETAINED WITHOUT YOUR CONSENT. FOLLOWING YOUR FLIGHT, SWOOP MAY ALSO USE YOUR PERSONAL INFORMATION TO CONTACT YOU ABOUT TRAVEL SERVICES, YOUR TRAVEL PATTERNS AND YOUR EXPERIENCES WHEN FLYING WITH US IN THE FORM OF A SURVEY. YOU CAN OPT OUT OF THIS PROGRAM AT ANY TIME. REQUIREMENTS OF GOVERNMENT AUTHORITIES BECAUSE OF THE NATURE OF THE AIRLINE INDUSTRY, AND CONCERNS WITH RESPECT TO SAFETY AND SECURITY, THERE MAY BE SITUATIONS IN WHICH SWOOP IS REQUIRED OR REQUESTED BY LEGAL AUTHORITIES TO COLLECT, USE OR DISCLOSE PERSONAL INFORMATION ABOUT YOU, PARTICULARLY WHEN YOU ARE TRAVELING WITH US, WITHOUT YOUR KNOWLEDGE OR CONSENT. INFORMATION THAT WE ARE REQUIRED TO
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COLLECT BY ANY CANADIAN, U.S. OR INTERNATIONAL GOVERNMENT AUTHORITIES, DEPENDING ON YOUR BOARDING LOCATION AND DESTINATION, MAY INCLUDE, AS REQUIRED BY SUCH AUTHORITIES, YOUR FULL NAME, DATE OF BIRTH, CITIZENSHIP, GENDER, PASSPORT NUMBER AND COUNTRY OF ISSUANCE, IMMIGRATION VISA NUMBER, PERMANENT RESIDENT CARD NUMBER, THE MEANS BY WHICH YOU PAID FOR YOUR FLIGHT, DETAILS AS TO HOW IT WAS BOOKED, AND ANY OTHER PERSONAL INFORMATION COLLECTED BY US AS SET OUT IN THIS POLICY OR AS REQUIRED BY SUCH GOVERNMENT AUTHORITY. PLEASE BE ADVISED THAT SWOOP MAY DISCLOSE THIS PERSONAL INFORMATION TO AUTHORITIES WHEN REQUIRED OR REQUESTED IN CONJUNCTION WITH THE IDENTIFICATION OF LAWFUL AUTHORITY. IN CERTAIN CIRCUMSTANCES WHERE WE BELIEVE UNLAWFUL OR CRIMINAL ACTIVITY IS BEING COMMITTED TO, ON OR AGAINST SWOOP PASSENGERS, PEOPLE OR PROPERTY, WE MAY DISCLOSE YOUR PERSONAL INFORMATION TO APPROPRIATE GOVERNMENT AUTHORITIES OR OTHER NON-GOVERNMENTAL ENTITIES IN ORDER TO ALLOW THEM TO PROPERLY INVESTIGATE THE MATTER. CROSS-BORDER INFORMATION BECAUSE SWOOP FLIES ACROSS INTERNATIONAL BORDERS, PERSONAL INFORMATION MAY BE MADE AVAILABLE TO GOVERNMENT AUTHORITIES IN CANADA AND THE UNITED STATES, AS WELL AS ANY OTHER INTERNATIONAL DESTINATION, AS REQUIRED BY LAW. IN ADDITION, SWOOP USES THIRD PARTY PROVIDERS OF INFORMATION TECHNOLOGY, DATA PROCESSING, RESERVATION SERVICES, DATA STORAGE SERVICES AND OTHER SERVICES. SWOOP PROTECTS PERSONAL INFORMATION DISCLOSED TO SUCH THIRD PARTY SERVICE PROVIDERS BY CONTRACTUAL OBLIGATIONS OF CONFIDENTIALITY AND NON-DISCLOSURE. PERSONAL INFORMATION, INCLUDING MEDICAL INFORMATION COVERED BY THIS POLICY, MAY BE PROCESSED OR STORED OUTSIDE OF CANADA, AND SUCH PERSONAL INFORMATION MAY THEREFORE BE OR BECOME ACCESSIBLE TO GOVERNMENT AUTHORITIES AND AGENCIES IN OTHER JURISDICTIONS PURSUANT TO LAWFUL AUTHORITY MADE UNDER THE LAWS OF THOSE JURISDICTIONS. SPECIAL NEEDS SUBJECT TO CERTAIN RESTRICTIONS AND THE SWOOP BOOKING TERMS AND CONDITIONS, TARIFFS AND CONDITIONS OF CARRIAGE, SERVICES ARE OFFERED TO PERSONS WITH SPECIAL NEEDS. A SPECIAL NEED INCLUDES SITUATIONS IN WHICH AN INDIVIDUAL MAY REQUIRE SPECIFIC REQUIREMENT(S) TO ACCOMMODATE A DISABILITY. A SPECIAL NEED ALSO INCLUDES INDIVIDUALS WHO, FOR MEDICAL REASONS, REQUIRE A SPECIAL ARRANGEMENT IN ORDER TO TRAVEL. IN ORDER TO PROPERLY SERVE PERSONS WITH SPECIAL NEEDS, TO ASSURE THE HEALTH AND SAFETY OF ALL CONCERNED, AND TO ENSURE THAT AN INDIVIDUAL QUALIFIES FOR ANY SPECIAL ARRANGEMENT SWOOP MAY OFFER, SWOOP MAY REQUIRE ADDITIONAL PERSONAL INFORMATION, INCLUDING RELEVANT MEDICAL INFORMATION AND INFORMATION ON PARTICULAR REQUIREMENTS, SUCH AS WHETHER A WHEELCHAIR, OXYGEN SUPPLY OR OTHER SPECIAL EQUIPMENT ARE REQUIRED, INFORMATION ON CONNECTING FLIGHTS OR CONNECTIONS, AS WELL AS ADDITIONAL CONTACT INFORMATION IN THE EVENT OF AN EMERGENCY. IN SITUATIONS WHERE AN INDIVIDUAL REQUIRES THAT THEY BE ACCOMPANIED BY ANOTHER INDIVIDUAL, SWOOP WILL REQUIRE PERSONAL INFORMATION FROM THAT INDIVIDUAL AS A PASSENGER ON THE BASIS SET OUT ON THIS POLICY. TRAVEL AGENTS WHEN YOU BOOK WITH US THROUGH A TRAVEL AGENT, YOUR TRAVEL AGENT WILL PROVIDE US WITH THE SAME PERSONAL INFORMATION
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THAT WE WOULD OTHERWISE COLLECT FROM YOU DIRECTLY IN ORDER TO BOOK A FLIGHT OR OTHER TRAVEL SERVICES. UNLESS AND UNTIL WE ARE ADVISED OTHERWISE, WE WILL CONSIDER A TRAVEL AGENT TO HAVE YOUR AUTHORITY TO PROVIDE US WITH YOUR PERSONAL INFORMATION TO BE USED AND DISCLOSED BY US PURSUANT TO THIS PRIVACY POLICY. COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION BY YOUR TRAVEL AGENT WILL BE SUBJECT TO YOUR DEALINGS WITH THE TRAVEL AGENT AND THEIR PRIVACY POLICIES AND PRACTICES. TRAVEL AGENT ACCESS TO ONLINE INFORMATION FROM SWOOP IS GOVERNED BOTH BY SWOOP POLICIES AND BY RESTRICTIONS AND LEVELS OF PERMISSION SET UP BY THE TRAVEL AGENCY. PERSONNEL IN EACH TRAVEL AGENT OFFICE MAY BE ABLE TO GAIN ACCESS TO PERSON INFORMATION CONCERNING ALL CLIENTS AND CUSTOMERS OF THE TRAVEL AGENCY. ACCESS TO YOUR PERSONAL INFORMATION MAY NOT BE LIMITED TO THE INDIVIDUAL TRAVEL AGENT YOU HAVE DEALT WITH AS TRAVEL AGENTS MAY SHARE INFORMATION. ANY INQUIRIES ABOUT ANOTHER TRAVEL AGENCY ACCESSING YOUR PERSONAL INFORMATION SHOULD BE DIRECTED TO THE ORIGINAL TRAVEL AGENCY WITH WHOM YOU BOOKED YOUR FLIGHT. CORPORATE AND OTHER THIRD PARTY BOOKINGS IF A THIRD PARTY, INCLUDING A FAMILY MEMBER OR FRIEND, OR YOUR EMPLOYER OR ANOTHER PARTY OTHER THAN A TRAVEL AGENT, HAS MADE OR WILL BE MAKING A BOOKING ON YOUR BEHALF, THAT PARTY WILL PROVIDE US WITH THE SAME PERSONAL INFORMATION THAT WE WOULD OTHERWISE COLLECT FROM YOU DIRECTLY IN ORDER TO BOOK A FLIGHT OR OTHER TRAVEL SERVICES. UNLESS AND UNTIL WE ARE ADVISED OTHERWISE, WE WILL CONSIDER SUCH THIRD PARTY TO HAVE YOUR AUTHORITY TO PROVIDE US WITH YOUR PERSONAL INFORMATION TO BE USED AND DISCLOSED PURSUANT TO THIS PRIVACY POLICY. COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION BY A THIRD PARTY WILL BE SUBJECT TO YOUR DEALINGS WITH THEM AND ANY APPLICABLE PRIVACY POLICY AND PRACTICES THEY MAY HAVE. CERTAIN EMPLOYERS AND OTHER PARTIES MAY BE GRANTED ACCESS TO ONLINE INFORMATION FROM SWOOP WITH RESPECT TO YOUR BOOKING WHERE YOUR EMPLOYER OR OTHER PARTY HAS MADE THAT BOOKING ON YOUR BEHALF. SUCH ACCESS IS ALSO GOVERNED BY OUR TERMS OF USE. SUCH OTHER PARTY, INCLUDING ANY OTHERS TO WHOM IT GRANTS PERMISSION, WILL BE ABLE TO GAIN ACCESS TO PERSONAL INFORMATION CONCERNING ALL INDIVIDUALS FOR WHOM THEY HAVE MADE BOOKS. PASSENGER FEEDBACK BY SUBMITTING YOUR COMMENTS ON SWOOP'S FEEDBACK SECTION OF ITS WEBSITE, YOU AGREE THAT SWOOP MAY USE YOUR COMMENTS FOR INTERNAL PURPOSES SUCH AS, TRAINING OR EMPLOYEE ACKNOWLEDGEMENT AND RECOGNITION, AND THAT SWOOP MAY PUBLISH YOUR COMMENTS ON ITS INTRANET OR IN OTHER INTERNAL DOCUMENTS. PROMOTIONAL CONTESTS SWOOP MAY OFFER VARIOUS PROMOTIONS FROM TIME TO TIME. WHEN YOU ENTER A PROMOTIONAL CONTEST, WE ASK FOR YOUR NAME, DATE OF BIRTH, ADDRESS (EMAIL AND/OR RESIDENTIAL), SOCIAL MEDIA HANDLE AND/OR PHONE NUMBER SO THAT WE MAY COMMUNICATE WITH YOU IN THE EVENT YOU ARE A WINNER AND SO THAT WE MAY VERIFY THAT YOU ARE OF SUFFICIENT AGE TO PARTICIPATE OR THAT YOU MEET OTHER ELIGIBILITY REQUIREMENTS STATED IN ANY SPECIFIC CONTEST RULES. OTHER INFORMATION RELATED TO THE PROMOTION OR CONTEST MAY BE REQUESTED OF REQUIRED BY LAW. EMPLOYMENT OPPORTUNITIES
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SWOOP OFFERS EMPLOYMENT OPPORTUNITIES IN VARIOUS LOCATIONS, INCLUDING OVER ITS WEBSITE AND OTHERS. IF YOU WOULD LIKE TO APPLY FOR A JOB AT SWOOP, YOU WILL BE ASKED TO PROVIDE YOUR NAME, TELEPHONE NUMBER, ADDRESS, EMAIL ADDRESS, AND OTHER INFORMATION CONCERNING YOUR APPLICATION SUCH AS EMPLOYMENT HISTORY, REFERENCES AND EDUCATION. BY SUBMITTING YOUR APPLICATION, YOU ARE CONSENTING TO THE COLLECTION, USE, DISCLOSURE AND RETENTION OF YOUR PERSONAL INFORMATION FOR PURPOSES OF ASSESSING YOUR SUITABILITY FOR CURRENT AND FUTURE EMPLOYMENT OPPORTUNITIES AT SWOOP. IN ADDITION, YOU CONSENT TO THE RELEASE OF YOUR PERSONAL INFORMATION TO OUR THIRD PARTY SERVICE PROVIDERS FOR THE PURPOSES OF PRE-EMPLOYMENT SCREENING WHICH MAY INCLUDE A CRIMINAL BACKGROUND CHECK AND REFERENCE VERIFICATION. IF YOU ARE A SUCCESSFUL CANDIDATE, THIS INFORMATION WILL BE RETAINED BY SWOOP AS LONG AS REASONABLY REQUIRED FOR PURPOSES OF MANAGING YOUR EMPLOYMENT RELATIONSHIP OR AS OTHERWISE REQUIRED BY LAW. COOKIES AND OTHER TECHNOLOGY A COOKIE IS A SMALL AMOUNT OF DATA, OFTEN INCLUDING A UNIQUE IDENTIFIER, THAT IS SENT TO YOUR BROWSER FROM A WEBSITE'S COMPUTER AND STORED ON OUR COMPUTER'S HARD DRIVE. WE USE COOKIES TO COLLECT AND COMPILE DATA. COOKIES TRACK THE MOVEMENTS AND INTERACTIONS OF VISITORS ON OUR WEBSITES AND ALLOW US TO COLLECT INFORMATION ABOUT VISITOR WEBSITE USAGE PATTERNS TO BETTER UNDERSTAND AND MEET THEIR REQUIREMENTS WITH IMPROVED DESIGN, CONTENT, DISPLAY OF RELEVANT FEATURES, AND TO PROVIDE YOU WITH VARIOUS ADVERTISING SERVICES. COOKIES ALSO ALLOW OUR WEBSITES TO RECOGNIZE YOUR COMPUTER OR DEVISE THE NEXT TIME YOU VISIT IN ORDER TO PROVIDE A CUSTOM EXPERIENCE INCLUDING REMEMBERING YOUR CHOICE OF LANGUAGE, EXPOSING YOU TO CERTAIN WEBSITE PAGES, AND AUTO-FILING CERTAIN FORMS BASED ON OUR PREVIOUS VISIT. THIS ALSO ALLOWS US TO AUTOMATICALLY FILL IN CERTAIN FIELDS AS APPLICABLE. SWOOP USES THIRD PARTY ADVERTISING TECHNOLOGY TO SERVE ADS WHEN YOU VISIT OUR WEBSITE AND CERTAIN SITES ON WHICH WE ADVERTISE, USING INFORMATION FROM YOUR VISITS TO OUR WEBSITE AND THOSE OTHER SITES TO SERVE ADS WHICH ARE TAILORED TO YOU. IN THE COURSE OF SERVING ADS TO YOU, A UNIQUE THIRD PARTY COOKIE MAY BE PLACED OR RECOGNIZED BY YOUR BROWSER. IN ADDITION, WE USE PIXELS OR TRANSPARENT GIF FILES, OFTEN REFERRED TO AS WEB BEACONS, TO HELP MANAGER AND OPTIMIZE OUR ONLINE ADVERTISING. THESE ARE PROVIDED BY EXTERNAL ENTITIES LIKE GOOGLE, FACEBOOK, AND OTHER SOCIAL MEDIA COMPANIES, AND ENABLE OUR AD SERVERS TO RECOGNIZE A BROWSER'S COOKIE WHEN A BROWSER VISITS OUR WEBSITE AND TO LEARN WHICH BANNER ADS BRING USERS TO OUR WEBSITE. THE TECHNOLOGY MAY ALSO ALLOW OTHER SERVICE PROVIDERS TO RECEIVE INFORMATION FORM OUR WEBSITE RELATED TO OUR ONLINE ADVERTISING. WITH BOTH COOKIES AND WEB BEACONS, THE INFORMATION THAT WE COLLECT, AND SHARE DOES NOT CONTAIN YOUR NAME, ADDRESS, TELEPHONE NUMBER, OR EMAIL ADDRESS. GOOGLE AND OTHER SIMILAR PROVIDERS ARE SUBJECT TO CONTRACTUAL RESTRICTIONS WITH RESPECT TO PERSONAL INFORMATION TO PROTECT YOUR PRIVACY. FOR MORE INFORMATION AND GOOGLE SPECIFICALLY, INCLUDING INFORMATION ABOUT HOW TO OPT-OUT OF THESE TECHNOLOGIES, GO TO HTTPS://STATIC.GOOGLEUSERCONTENT.COM/MEDIA/WWW.GOOGLE.COM/EN
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//INTO/EN/POLICIES/PRIVACY/GOOGLE PRIVACY POLICY EN.PDF. ADDITIONALLY, YOU CAN OPT OUT OF SWOOP'S BEHAVIOURAL ONLINE ADVERTISING. TO OPT OUT OF ONLINE BEHAVIORAL ADVERTISING USING AD CHOICES, CLICK ON THE AD CHOICE ICON IN A BANNER AD. TO OPT OUT OF ONLINE BEHAVIORAL ADVERTISING ON FACEBOOK, CLICK THE OR ON THE TOP RIGHT CORNER OF A FACEBOOK AD AND SELECT WHY AM I SEEING THIS?. DISCLOSURE OF PERSONAL INFORMATION SWOOP DISCLOSES YOUR PERSONAL INFORMATION TO THIRD PARTIES AS REQUIRED TO PROCESS YOUR REQUEST FOR TRAVEL SERVICES, INCLUDING FLIGHTS, HOTEL AND CAR BOOKINGS, TO PROVIDE SERVICES TO YOU, DISPLAY RELEVANT ADVERTISING, AS REQUIRED BY APPLICABLE LAW, OR AS OTHERWISE SET OUT IN THIS POLICY, SWOOP IS CONTINUOUSLY SEEING WAYS IN WHICH TO BETTER SERVICE YOU. SWOOP MAY THEREFORE ALSO DISCLOSE PERSONAL INFORMATION CONCERNING YOU TO OTHER ORGANIZATIONS THAT MAY HAVE AFFILIATED PROGRAMS TO SWOOP OR OTHER OFFERS OF INTEREST TO YOU TO ALLOW THEM TO CONTACT YOU, BUT SWOOP WILL DO SO ONLY WITH YOUR CONSENT, WHICH YOU MAY WITHDRAW AT ANY TIME. PERSONAL INFORMATION PROVIDED BY YOU OR ON YOUR BEHALF TO BOOK FLIGHTS OR OTHER TRAVEL SERVICES WILL GENERALLY NOT BE PROVIDED TO ANYONE, INCLUDING A SPOUSE, FAMILY MEMBER, FRIEND OR CO-WORKER, WITHOUT YOUR CONSENT, OR AS REQUIRED BY LAW, OR AS OTHERWISE PROVIDED IN THIS PRIVACY POLICY. TO PROTECT YOUR PRIVACY RIGHTS AND PERSONAL INFORMATION, AND FOR SECURITY AND LEGAL PURPOSES, WE THEREFORE GENERALLY CANNOT DISCLOSE YOUR PERSONAL INFORMATION TO ANY INDIVIDUAL CONTACTING US AND CLAIMING EITHER TO BE A SPOUSE, FAMILY MEMBER, FRIEND, CO-WORKER OR OTHERWISE ENTITLED TO YOUR PERSONAL INFORMATION, OR CLAIMING TO HAVE YOUR CONSENT FOR US TO DO SO, UNLESS AND UNTIL WE HAVE VERIFIED WITH YOU THAT YOU DO IN FACT CONSENT TO OUR DISCLOSURE OF YOUR PERSONAL INFORMATION TO SUCH SPECIFIED INDIVIDUAL. THE EXCEPTIONS TO THIS ARE: WE WILL DISCLOSE YOUR PERSONAL INFORMATION ON A REASONABLE BASIS TO AN INDIVIDUAL WHO HAS BOOKED YOUR CURRENT FLIGHT OR OTHER TRAVEL SERVICE WHERE THAT INDIVIDUAL HAS ADEQUATELY IDENTIFIED THEMSELVES. WE WILL CONSIDER THAT, SINCE THEY PREVIOUSLY HAD YOUR CONSENT, EXPRESS OR IMPLIED, TO DEAL WITH US, YOUR CONSENT, EXPRESS OR IMPLIED TO DEAL WITH US, YOUR CONSENT CONTINUES. PLEASE SEE CORPORATE AND OTHER THIRD-PARTY BOOKINGS. WE MAY ALSO, WITH YOUR CONSENT, EXCHANGE YOUR PERSONAL INFORMATION, INCLUDING MEDICAL INFORMATION, WITH THIRD PARTY MEDICAL PERSONNEL IN SITUATIONS WHERE YOU, OR SOMEONE ON YOUR BEHALF, HAS REQUESTED SPECIAL ARRANGEMENTS RELATED TO MEDICAL CONDITIONS OR STATUS. PLEASE SEE SPECIAL NEEDS. WHERE AN INDIVIDUAL CONTACT US AND PROVIDES US WITH YOUR FULL NAME AND RESERVATION CODE GIVING US REASONABLE GROUNDS TO CONCLUDE THEY ARE CONTACTING US WITH OUR CONSENT, EXPRESS OR IMPLIED, WE WILL DISCLOSE FLIGHT INFORMATION TO THAT INDIVIDUAL FOR THE PURPOSES OF PERMITTING THAT INDIVIDUAL TO MEET YOUR FLIGHT OR BE AWARE OF DELAYS, AND OTHER SIMILAR INFORMATION. FLIGHT INFORMATION IS LIMITED TO FLIGHT NUMBER, FLIGHT TIMING INFORMATION, CONFIRMATION THAT YOU HAVE OR HAVE NOT BOARDED A FLIGHT, AND THE DEPARTURE AND ARRIVAL LOCATIONS OF YOUR JOURNEY WITH US. FLIGHT INFORMATION IS PROVIDED AS A SERVICE AND CONVENIENCE TO YOU TO PERMIT MEETING YOUR FLIGHT AND BEING AWARE OF ANY DELAYS OR FLIGHTS THAT ARE EARLY. WE
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WILL NOT PROVIDE OTHER PERSONAL INFORMATION SUCH AS HOME ADDRESS OR CONTACT INFORMATION TO OTHER INDIVIDUALS IN THESE CIRCUMSTANCES WITHOUT YOUR EXPRESS CONSENT. IF YOU DO NOT WISH INDIVIDUALS TO BE ABLE TO OBTAIN FLIGHT INFORMATION FROM US, YOU SHOULD NOT SHARE YOUR RESERVATION CODE WITH THEM. LIKEWISE, YOUR BOARDING PASS CONTAINS PERSONAL INFORMATION, AND SHOULD BE HANDLED AND DISPOSED OF IN THE SAME MANNER AS ANY OTHER PERSONAL INFORMATION YOU MAY HAVE IN YOUR POSSESSION. OTHERWISE, WE WILL CONCLUDE THAT, WHERE AN INDIVIDUAL HAS YOUR RESERVATION CODE REFERS TO THE CONFIRMATION NUMBER ASSIGNED BY SWOOP TO FOR A SPECIFIC FLIGHT. SECURITY SWOOP HAS IN PLACE SOPHISTICATED SECURITY MEASURES AND PROCEDURES TO ENSURE THAT YOUR PERSONAL INFORMATION IS PROTECTED FROM MISUSE AND FROM UNAUTHORIZED ACCESS. HOWEVER, NO DATA TRANSMISSION OVER THE INTERNET CAN BE GUARANTEED TO BE 100 PERCENT SECURE. WE CANNOT ENSURE THE SECURITY OF THE INFORMATION YOU TRANSMIT TO US OVER THE INTERNET. RETENTION OF INFORMATION RETENTION PERIODS PERSONAL INFORMATION COLLECTED BY SWOOP IS RETAINED FOR AS LONG AS IT IS REASONABLY REQUIRED FOR THE PURPOSES FOR WHICH IT WAS COLLECTED, OR AS REQUIRED BY LAW, FOLLOWING WHICH IT IS SECURELY DESTROYED OR MADE ANONYMOUS. IF YOU WITHDRAW YOUR CONSENT TO OUR RETAINING YOUR PERSONAL INFORMATION, WE WILL ADVISE YOU AS TO THE CONSEQUENCES, IF ANY, OF YOUR DOING SO. EXPIRY AND TERMINATION OF ACCOUNTS UNTIL YOUR CONSENT IS WITHDRAWN, IT IS OUR POLICY TO KEEP YOUR SWOOP ACCOUNT OPEN INDEFINITELY FOR YOUR CONVENIENCE IN THE EVENT YOU DECIDE TO ACCESS IT AGAIN, AND, IF YOU HAVE SIGNED UP FOR ELECTRONIC COMMUNICATION, TO CONTINUE SENDING YOU INFORMATION UNTIL YOU ADVISE US THAT YOU WISH TO NO LONGER RECEIVE IT. HOWEVER, WE DO RESERVE THE RIGHT TO TERMINATE ACCOUNTS AND DISTRIBUTION OF ELECTRONIC COMMUNICATION AT ANY TIME WITHOUT NOTICE. ACCESSING YOUR PERSONAL INFORMATION FEEL FREE TO CONTACT US IF YOU HAVE AN QUESTIONS OR CONCERNS ABOUT THIS POLICY OR THE ACCURACY AND COMPLETENESS OF ANY INFORMATION IN YOUR FILE, IF YOU WISH TO UPDATE ANY OF YOUR INFORMATION, IF YOU WOULD LIKE TO SEE A COPY OF THE INFORMATION WE HAVE ON FILE ABOUT YOU, OR AN ACCOUNT OF THE USE THAT HAS BEEN MADE OF YOUR INFORMATION. TO DO SO, SIMPLY CONTACT SWOOP TOLL-FREE AT 1-888-796-4540. WRITTEN INQUIRIES CAN BE DIRECTED TO SWOOP'S PRIVACY OFFICER VIA: - FAX: 1-844-212-5513 - EMAIL: PRIVACY@FLYSCOOP.COM - MAIL: 22 AERIAL PLACE NE, CALGARY, AB CANADA T2E 3J1 YOU MAY ALSO USE THE ABOVE INFORMATION TO WITHDRAW ANY CONSENT YOU HAVE PROVIDED, OR TO REGISTER A CONCERN OR COMPLAINT WITH US. IN ALL CASES, WE MAY REQUIRE THAT REQUESTS FOR INFORMATION OR WITHDRAWAL OF CONSENT BE RECEIVED BY US BY EMAIL, FAX, MAIL OR OTHERWISE IN WRITTEN FORM. WE WILL ALSO REQUIRE THAT YOU PROVIDE SUFFICIENT INFORMATION TO ALLOW US TO LOCATE YOUR INFORMATION TO DEAL WITH YOUR
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REQUEST. RESPONDING TO YOU ALL REQUESTS FOR ACCESS TO YOUR PERSONAL INFORMATION AND COMPLAINTS MUST BE PROVIDED IN WRITING AND OUR RESPONSE WILL BE SUBJECT TO VERIFYING YOUR IDENTITY BEFORE REPLYING. IT IS OUR POLICY TO RESPOND TO ALL INQUIRIES, REQUESTS FOR ACCESS TO PERSONAL INFORMATION AND CONCERNS OR COMPLAINTS WITHIN 30 DAYS OF OUR RECEIVING THEM UNLESS OTHERWISE ALLOWED OR REQUIRED BY LAW. IF WE CANNOT FULLY RESPOND WITHIN 30 DAYS, WE WILL STILL ADVISE YOU OF THAT WITHIN 30 DAYS. HOWEVER, WE CANNOT GIVE YOU ACCESS TO PERSONAL INFORMATION THAT WE DO NOT HAVE, OR THAT WOULD DISCLOSE PERSONAL INFORMATION CONCERNING ANOTHER INDIVIDUAL WITHOUT THEIR CONSENT, OR THAT WE OTHERWISE CANNOT DISCLOSE UNDER APPLICABLE LAW. THERE ARE LEGAL RESTRICTIONS IN CERTAIN CASES WHERE WE ARE PROHIBITED FORM PROVIDING YOU WITH CERTAIN INFORMATION. WE RESERVE THE RIGHT, TO REFUSE TO PROVIDE ACCESS TO INFORMATION WHERE WE ARE NOT LEGALLY REQUIRED TO DO SO, IN WHICH CASE WE WILL ADVISE YOU OF THE REASONS FOR DOING SO, AND OF THE NAME OF A PERSON WHO CAN ANSWER ANY QUESTIONS YOU MAY HAVE.
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Rule 10 Application Of Fares And Fees, Charges Or Surcharges
A) GENERAL
APPLICABLE FARES ARE THOSE PUBLISHED BY OR ON BEHALF OF
THE CARRIER OR, IF NOT PUBLISHED, CONSTRUCTED IN ACCORDANCE WITH THE CARRIER'S TARIFF.
FARES AND CHARGES WILL APPLY ONLY TO AIR TRANSPORTATION
BETWEEN THE POINTS NAMED ON THE TICKET. GROUND TRANSFER SERVICES, UNLESS OTHERWISE SPECIFIED IN RULE 85, GROUND
TRANSFER SERVICES, WILL BE ARRANGED BY THE PASSENGER AND
AT HIS/HER OWN EXPENSE AND ARE NOT SUBJECT TO THE TERMS OF THIS TARIFF.
(B) FARES AND CHARGES IN EFFECT
(1) SUBJECT TO GOVERNMENT REQUIREMENTS AND THIS TARIFF: (A) APPLICABLE TO TRANSPORTATION WHICH ORIGINATES IN
CANADA OR WHICH ORIGINATES IN THE UNITED STATES
FOR TRAVEL BETWEEN CANADA AND THE UNITED STATES: THE APPLICABLE FARE IS THE FARE IN EFFECT ON THE
DATE WHICH THE TICKET IS ISSUED. NO INCREASE IN
FARES AND CHARGES WILL BE COLLECTED OR MORE RESTRICTIVE CONDITIONS OF CARRIAGE (INCLUDING
THOSE RELATED TO BAGGAGE) APPLIED IN THE EVENT
THAT AN INCREASE IN FARES AND CHARGES OCCURS OR MORE RESTRICTIVE CONDITIONS ARE IMPOSED BETWEEN
THE DATE OF TICKET ISSUANCE AND THE DATE OF
TRAVEL, PROVIDED: (I) THE TICKET IS ISSUED WITH CONFIRMED
RESERVATIONS FROM A POINT OF ORIGIN IN
CANADA OR THE UNITED STATES AT FARES AND CHARGES APPLICABLE ON THE DATE OF TICKET
ISSUANCE FOR THE DATE OF COMMENCEMENT OF
TRAVEL; AND, (II) THE CONFIRMED TICKETED RESERVATIONS ARE NOT
CHANGED AT THE PASSENGER'S REQUEST. SHOULD
THE PASSENGER REQUEST A CHANGE TO THE TICKETED RESERVATIONS THEN THE PASSENGER
WILL BE OBLIGED TO PAY THE DIFFERENCE IN THE
FARES OR BE SUBJECT TO THE MORE RESTRICTIVE CONDITIONS IMPOSED AS A RESULT OF THE
CHANGE; AND
(III) SALE OCCURS, AND THE TICKET IS ISSUED IN CANADA OR THE UNITED STATES.
IF, AFTER A TICKET HAS BEEN ISSUED, A DECREASE
IN FARES AND CHARGES APPLICABLE TO THE TRANSPORTATION COVERED BY THE TICKET BECOMES
EFFECTIVE, NO REFUND IN WHOLE OR IN PART OF THE
ORIGINAL FARE WILL BE PERMITTED UNLESS OTHERWISE SPECIFIED IN THE APPLICABLE FARE RULE ASSOCIATED
WITH THE FARE.
(B) APPLICABLE TO ALL OTHER TRANSPORTATION NOT OUTLINES IN (1)(A) ABOVE:
THE APPLICABLE FARE IS THE FARE IN EFFECT ON THE
DATE OF COMMENCEMENT OF THE CARRIAGE AS INDICATED FOR THE FIRST FLIGHT SEGMENT OF A
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TICKET. IF, AFTER A TICKET HAS BEEN ISSUED AND BEFORE ANY PORTION OF THE TICKET HAS BEEN USED, AN INCREASE OR DECREASE IN THE FARES OR CHARGES APPLICABLE TO THE TRANSPORTATION COVERED BY THE TICKETS BECOMES EFFECTIVE, THE FULL AMOUNT OF SUCH INCREASE OR DECREASE WILL BE COLLECTED FROM, OR REFUNDED TO, THE PASSENGER AS THE CASE MAY BE. WHEN THE AMOUNT COLLECTED IS NOT THE APPLICABLE FARE, THE DIFFERENCE SHALL BE PAID BY THE PASSENGER OR, AS THE CASE MAY BE, REFUNDED BY THE CARRIER, IN ACCORDANCE WITH THIS TARIFF. (C) ROUTING UNLESS OTHERWISE PROVIDED IN THE CARRIER'S TARIFF, FARES APPLY ONLY TO THEIR ASSOCIATED ROUTING. IF THERE IS MORE THAN ONE ROUTING ASSOCIATED WITH A FARE, THE PASSENGER, PRIOR TO THEIR TICKET BEING ISSUED, MAY SPECIFY THE ROUTING THEY PREFER. IF NO ROUTING IS SPECIFIED, THE CARRIER MAY DETERMINE THE ROUTING (SEE RULE 50, ROUTINGS). (D) TAXES AND CHARGES ANY TAX OR CHARGE IMPOSED BY GOVERNMENT OR OTHER AUTHORITY, OR BY THE OPERATOR OF AN AIRPORT, IN RESPECT OF A PASSENGER OR THE USE BY A PASSENGER OF ANY SERVICES OR FACILITIES WILL BE IN ADDITION TO THE PUBLISHED FARES AND CHARGES AND WILL BE PAYABLE BY THE PASSENGER, EXCEPT OTHERWISE PROVIDED IN THE CARRIER'S TARIFF. (SEE RULE 15, TAXES). (E) CURRENCY OF FARES (1) ALL FARES AND CHARGES ARE STATED IN CANADIAN DOLLARS FOR TRAVEL COMMENCING IN CANADA. (2) ALL FARES AND CHARGES ARE STATED IN CANADIAN DOLLARS FOR TRAVEL COMMENCING IN THE UNITED STATES, SWOOP HAS INTENT TO DISPLAY FARES AND FEES IN US DOLLARS AS SOON AS POSSIBLE. (F) APPR SURCHARGE THE AIR PASSENGER PROTECTION REGULATION SURCHARGE ("SURCHARGE") WILL BE IN EFFECT FOR ALL TRAVELLERS CHARGED A FARE TO OCCUPY SEATS ON SEGMENTS ON OR AFTER JANUARY 2, 2020. (1) THE SURCHARGE WILL BE COLLECTED AT POINT OF SALE AND WILL APPLY TO ALL TRAVELLERS ON A PER TRAVELLER BASIS, IN ADDITION TO OTHER RELEVANT CHARGES UNDER THE AIR TRANSPORTATION CONTRACT. (2) THE AMOUNT OF $2.56 CAD / USD PER SEGMENT WILL BE SHOWN FOR ALL TRAVELLERS AS A SEPARATE LINE ITEM AS AN AIR TRANSPORTATION CHARGE. THE CURRENCY CHARGED TO THE TRAVELLER WILL BE THE SAME AS THE CURRENCY OF THE FARE PAID. (3) THE SURCHARGE WILL BE NON-REFUNDABLE FOR ALL NON-REFUNDABLE TICKETS. (4) THE SURCHARGE WILL NOT APPLY TO TRAVELLERS WHO: ARE INFANTS THAT WILL NOT OCCUPY SEATS, OR ARE NOT CHARGED A FARE TO TRAVEL (5) THE SURCHARGE WILL BE INCLUDED IN PRICES ADVERTISED TO CONSUMERS. (6) THE SURCHARGE WILL EXPIRE ON DECEMBER 31, 2020 AND WILL BE RE-ASSESSED ON AN ANNUAL BASIS.
Rule 10 Application Of Fares And Fees, Charges Or Surcharges
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Rule 11 Special Ancillary Products
SPECIAL ANCILLARY PRODUCTS ARE SWOOP PRODUCTS SOLD AT AN ADDITIONAL RATE IN ADDITION TO THE BASE FARE. PURCHASE IS OPTIONAL AND ALL TERMS AND CONDITIONS ARE ALSO AVAILABLE VIA FLYSWOOP.COM. CURRENT OFFERINGS INCLUDE: (A) FLEXIBLE CHARGE - MODIFLY
(1) THE OPTION TO PURCHASE AT INITIAL BOOKING A FLEXIBLE CHANGE PRODUCT THAT PROVIDES THE OPPORTUNITY TO MAKE A ONE-TIME CHANGE TO THE DEPARTURE TIME (INCLUDING SAME-DATE OR ALTERNATE DATE) OR RETURN TIME (INCLUDING SAME -DATE OR ALTERNATE DATE) OF A DIRECTIONAL BOOKING UNDER THE FOLLOWING CONDITIONS: (A) AVAILABLE FOR PURCHASE ONLY AT INITIAL BOOKING: (B) ONLY AVAILABLE FOR PURCHASE UP TO 14 DAYS BEFORE DEPARTURE; (C) MUST BE REDEEMED NOT LESS THAN 24 HOURS BEFORE SEGMENT DEPARTURE; (D) CHANGE IS AVAILABLE FOR FLIGHT(S) OF THE SAME ORIGIN AND DESTINATION POINTS ONLY. MODIFLY DOES NOT ENTITLE THE TRAVELLER TO CHANGE THEIR ITINERARY ORIGIN OR DESTINATION, ONLY THE INTENDED TIME(S) OR DATE(S) OF TRAVEL BETWEEN THE SAME CITY PAIR. (E) DIFFERENCE IN FARE DUE AT TIME OF CHANGE; (F) REDUCTION IN FARE IS FORFEIT; (G) EXTRA ANCILLARY PRODUCT(S), SERVICE(S) AND/OR PRIVILEGE(S) PURCHASED PRIOR TO THE USE OF FLEXIBLE CHANGE CARRY OVER TO THE NEW FLIGHT. (H) FOR A FEE OF $4.99 - 29.99 CAD PER SEGMENT PER PERSON; (I) NO ADDITIONAL FEE AT TIME OF FLEXIBLE CHANGE; (J) MUST BE PURCHASED FOR ALL PASSENGERS ON RESERVATION; (K) PURCHASE OF FLEXIBLE CHANGE PRODUCT IS NON-REFUNDABLE. (L) WHERE ALTERNATE FLIGHT IS AVAILABLE SWOOP RESERVES THE RIGHT TO SUBSTITUTE OR CREDIT AT ITS DISCRETION A LIKE FOR LIKE EXTRA ANCILLARY PRODUCT, SERVICE AND PRIVILEGE IF AN IDENTICAL SELECTION IS NOT AVAILABLE OR IS SOLD OUT ON THE NEW FLIGHT SEGMENT. (M) IN THE EVENT OF NON-DELIVERY OF MODIFLY SERVICES WITHIN SWOOP'S CONTROL, SWOOP WILL REFUND THE MODIFLY FEE TO ORIGINAL FORM OF PAYMENT UPON REQUEST WITHIN 90 DAYS OF NON-DELIVERY AFTER WHICH NO REFUND WILL BE FORFEITED.
(n) ModiFly is not available on Swoop Getaways bookings.
Rule 11 Special Ancillary Products
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Rule 15 Taxes
(A) TAXES IMPOSED BY GOVERNMENTS ARE PAYABLE BY THE PASSENGER AND ARE IN ADDITION TO THE PUBLISHED OR CONSTRUCTED FARE.
(B) AT THE TIME OF THE TICKET PURCHASE, THE PASSENGER WILL BE ADVISED BY THE CARRIER OF ALL THE TAXES APPEARING ON THE TICKET.
(C) TAXES WILL BE SHOWN SEPARATELY ON THE TICKET. (D) THE CONDITIONS UNDER WHICH TAXES ARE IMPOSED, COLLECTED
OR REFUNDED ARE ESTABLISHED BY THE TAXING AUTHORITY (DOMESTIC OR FOREIGN) AND IN ALL CASES WHERE A TICKET IS USED, WILL BE RESPECTED. AS A RESULT, THE CARRIER WILL EITHER COLLECT NEW OR HIGHER AMOUNTS OR REFUND ALL OR A PORTION OF THE TAX PAID BASED ON THE CONDITIONS IMPOSED BY THE TAXING AUTHORITY. (E) WHEN A TICKET IS PURCHASED BUT NOT USED, NOT USED IN SEQUENCE OF THE PURCHASED ITINERARY, IS FORFEITED OR OTHERWISE MADE VOID THROUGH MISSED CHECK-IN, MISSED BOARDING, DENIED BOARDING AS PER RULE 105(B)(2) FOR PROHIBITED CONDUCT, THE TAXES WILL NO LONGER BE REFUNDABLE AND ARE ENTIRELY FORFEIT.
Rule 15 Taxes
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Rule 20 Methods Of Payment
(A) GENERAL THE FOLLOWING IS A LIST OF PAYMENT OPTIONS ACCEPTED BY THE CARRIER FOR THE PAYMENT OF TICKETS AND SERVICES OFFERED BY THE CARRIER: (1) CREDIT CARD (A) FLYSWOOP.COM VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, DISCOVER, VISA DEBIT (B) CONTRACT CENTRE VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, DISCOVER, VISA DEBIT (C) AIRPORT VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, DISCOVER, VISA DEBIT (D) ONBOARD OUR AIRCRAFT VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, DISCOVER (2) BANK DEBIT CARD, WHERE FACILITIES PERMIT (3) SWOOP CREDIT (4) SWOOP VOUCHERS
(B) FOLLOWING FORMS OF PAYMENT ARE NOT ACCEPTED: (1) CASH (2) CHECKS (3) BANK DRAFTS (4) MCO - MISCELLANEOUS CHARGE ORDER
Rule 20 Methods Of Payment
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Rule 25 Currency Of Payment
GENERAL
(A) General
1. Currency provisions are subject to government regulations and applicable foreign exchange regulations.
2. When travel commences in Canada, payment for any fare, rate or charge collected under the Air Transportation Contract will be in Canadian dollars at the Canadian dollar amount, or its equivalent in other currencies, as established by Rule 25(B) of the Tariff.
3. When travel commences in the United States, any fare, rate or charge collected under the Air Transportation Contract will be in U.S. dollars with the Canadian dollar amount converted to U.S. dollars at the Bankers' Buying Rate of Exchange or its equivalent in other currencies, as established by Rule 25(B) of the Tariff.
(B) Multi-Currency Pricing
1. If a payment currency is selected by the purchaser that differs from the currency used by the Carrier for the published fare, rate or charge that was initially offered by the Carrier, as detailed in rule 25(A)2, the Bankers' Buying Rate of Exchange will be applied to that published amount based on the currency of choice and a 4% nonrefundable margin will be applied in addition to the Bankers' Buying Rate of Exchange.
2. The resulting exchange rate established, including the 4% nonrefundable margin, will be clearly detailed on the payment page.
Rule 25 Currency Of Payment
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Rule 30 Class Of Service
ECONOMY CLASS OR CLASS Y (A) THE ECONOMY CLASS/TOURIST CLASS SECTION WILL BE LOCATED
IN THE AREA OF THE AIRCRAFT DESIGNATED BY THE CARRIER AS ECONOMY CLASS. (B) ALL SWOOP PASSENGERS ARE SEATED IN AN ECONOMY CLASS SECTION AND WILL BE PROVIDED ECONOMY CLASS SERVICE. (C) ECONOMY CLASS SERVICES WILL CONSIST OF: (1) STANDARD FARE
THE STANDARD FARE INCLUDES A RANDOMLY ASSIGNED SEAT AND ONE PERSONAL ITEM. (2) OPTIONAL ANCILLARY FEES ARE APPLICABLE FOR THE FOLLOWING: (A) CHECKED BAGGAGE; (B) CARRY-ON BAGGAGE; (C) SEAT SELECTION; (D) FOOD AND BEVERAGE; (E) THIRD-PARTY PRODUCTS, ANCILLARIES AND
PRIVILEGES; (F) ADDITIONAL PRODUCTS, SERVICES AND PRIVILEGES
INCLUDE BUT NOT EXCLUSIVE TO: (I) FLEXIBLE CHANGE (II) FLEXIBLE CANCEL (III) PRIORITY BOARDING (IV) BUNDLED OPTIONS OFFERING ONE OR MORE OF THE
ABOVE. (V) GROUP BOOKINGS
Rule 30 Class Of Service
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Rule 35 Capacity Limitations
GENERAL A RESERVATION FOR SPACE ON A GIVEN FLIGHT IS VALID ONLY WHEN THE AVAILABILITY AND ALLOCATION OF THAT SPACE IS CONFIRMED BY THE CARRIER AND THE PASSENGER HAS PAID THE APPROPRIATE FARE AND A TICKET HAS BEEN ISSUED FOR THAT SPACE. ON ANY GIVEN FLIGHT, THE CARRIER MAY LIMIT THE NUMBER OF PASSENGERS CARRIED AT ANY GIVEN FARE. ALL FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIER'S BEST JUDGMENT AS TO THE ANTICIPATED TOTAL NUMBER OF PASSENGERS ON EACH FLIGHT.
Rule 35 Capacity Limitations
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Rule 40 Reservations
A) GENERAL
(1) A RESERVATION FOR SPACE ON A GIVEN FLIGHT IS VALID
WHEN THE AVAILABILITY AND ALLOCATION OF THE SPACE IS ENTERED INTO THE CARRIERS RESERVATION SYSTEM AND A
CONFIRMATION NUMBER/CODE IS OBTAINED WHICH
AUTHENTICATES THE RESERVATION. (2) THE CARRIER WILL ONLY ISSUE A TICKET AGAINST A VALID
RESERVATION. SUBJECT TO PAYMENT OR OTHER
SATISFACTORY ARRANGEMENT AND PASSENGER COMPLIANCE WITH THE CHECK-IN TIME LIMITS SET OUT IN PARAGRAPH
(F) BELOW, A TICKET WILL BE ISSUED TO THE PASSENGER
BY THE CARRIER OR AGENT OF THE CARRIER INDICATING THAT THE PASSENGER IS HOLDING CONFIRMED SPACE FOR
THE FLIGHT(S) SHOWN ON THE TICKET. THE TICKET WILL
ONLY APPLY BETWEEN THE POINTS NAMED ON THE TICKET AND THE FLIGHT COUPONS THAT ARE PRESENTED.
(3) GROUP BOOKINGS
TO QUALIFY FOR A GROUP FARE, 13 OR MORE TRAVELLERS MUST TRAVEL, TOGETHER ON ONE FLIGHT AND BE BOOKED AT
THE SAME TIME. THE CARRIER REQUIRES A 50% DEPOSIT
ON THE TOTAL BOOKING VALUE AT THE TIME OF BOOKING. THIS DEPOSIT IS NON-REFUNDABLE AND NON-CREDITABLE IN
THE EVENT THAT THE TRAVELLER WOULD LIKE TO CANCEL
THEIR GROUP BOOKING. THE DEPOSIT IS APPLICABLE TO FINAL PAYMENT. PAYMENT IN FULL IS REQUIRED FOR ALL
GROUP BOOKINGS 30 DAYS BEFORE DEPARTURE. IF FULL
PAYMENT IS NOT RECEIVED, THE BOOKING WILL BE CANCELLED AND THE DEPOSIT WILL NOT BE REFUNDED. ALL
GROUP BOOKING FARES WILL INCLUDE A CHECKED BAG, A
STANDARD BACK SEAT ASSIGNMENT, AND A $5 GROUP BOOKING FEE (PLUS TAXES AND FEES). WITH BOOKINGS
ORIGINATING FROM THE US, THE CURRENCY FOR THE ENTIRE
QUOTE, INCLUDING THE GROUP BOOKING FEE, WILL BE QUOTED IN USD. OTHERWISE THE CURRENCY IS CAD. THE
CARRIER WILL COMPLETE A FULL REFUND TO THE ORIGINAL
FORM OF PAYMENT IF THE RESERVATION IS CANCELED WITHIN 24 HOURS OF BOOKING FOR BOOKINGS WHERE THE
DEPARTURE DATE IS MORE THAN SEVEN DAYS IN THE
FUTURE. FOR FULL GROUP BOOKING RULES, CONTACT THE CARRIER'S GROUPS DEPARTMENT.
(B) SEAT ASSIGNMENT
(1) IF NO SEAT HAS BEEN PRE-SELECTED, WO WILL ASSIGN SEATS RANDOMLY DURING CHECK-IN COMMENCING 24
HOURS BEFORE DEPARTURE;
(2) WO WILL ATTEMPT TO SEAT PASSENGERS ON THE SAME RESERVATION IN PROXIMITY TO EACH OTHER WHERE
POSSIBLE;
(3) SEATS ARE RANDOMLY ASSIGNED AT NO ADDITIONAL CHARGE. PASSENGERS MAY STILL PURCHASE AS
ADVANCED SEAT SELECTION FOR AN ADDITIONAL FEE IF
AVAILABLE. (4) THE CARRIER DOES NOT GUARANTEE THE ASSIGNMENT OF
Rule 40 Reservations
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THE PASSENGER'S PREFERRED SEAT ON THE AIRCRAFT. (5) SEAT ASSIGNMENT FOR CHILDREN
(A) THE CARRIER WILL MAKE EVERY EFFORT TO ASSIGN A SEAT TO A CHILD WHO IS UNDER THE AGE OF 14 YEARS IN CLOSE PROXIMITY TO A PARENT OR GUARDIAN. THE SEAT FOR THE CHILD WILL BE AT NO ADDITIONAL CHARGE AND ADHERE TO THE AIR PASSENGER PROTECTION REGULATION.. THE
CARRIER PROVIDES PASSENGERS THE OPTION TO PRE-PURCHASE SEAT SELECTION UP TO 1-HOUR PRIOR TO DEPARTURE BUT THERE IS NO OBLIGATION TO DO SO. (B) THE CARRIER'S SUPPLEMENTAL POLICIES WITH REGARDS TO SEAT ASSIGNMENT FOR CHILDREN UNDER THE AGE OF 14 YEARS ARE:
(I) A PARENT OR GUARDIAN CAN PURCHASE ADVANCE SEAT SELECTION IN CLOSE PROXIMITY TO THE SEAT PROVIDED TO THE CHILD (THE SEAT PROVIDED TO THE CHILD WILL BE AT NO ADDITIONAL CHARGE)
(II) IF PASSENGERS DO NOT PRE-PURCHASE SEATS TO THEIR ARRIVAL AT THE AIRPORT, THE CARRIER'S AIRPORT AGENT AT THE CHECK-IN COUNTER WILL ENDEAVOR TO MANUALLY SEAT CHILDREN AND THEIR ACCOMPANYING PARENT OR GUARDIAN TOGETHER.
(III) IF A MANUAL INTERVENTION IS NOT SUCCESSFUL, THE CARRIER'S AIRPORT AGENT AT THE BOARDING AREA WILL ASK FOR VOLUNTEERS AMONG THE PASSENGERS TO CHANGE SEATS.
(IV) IF NO PASSENGERS VOLUNTEERS, THE CARRIER'S AIRPORT AGENT AT THE BOARDING AREA WILL INFORM THE FLIGHT ATTENDANT(S) TO MOVE PASSENGERS AS ABLE.
(6) ADVANCE SEAT SELECTION (A) GENERAL THE CARRIER OFFERS PASSENGERS THE OPTION OF PAYING A FEE FOR A SPECIFIC SEAT AT THE TIME OF BOOKING OR UP TO 1 HOUR PRIOR TO THEIR FLIGHTS SCHEDULED DEPARTURE SUBJECT TO THE FOLLOWING: (B) ADVANCE SEAT SELECTION IS NOT GUARANTEED, AND MAY NOT BE OFFERED, OR BE SUBJECT TO CHANGE ON SAME FLIGHTS BASED ON OPERATIONAL RESTRICTIONS. (C) ADVANCE SEAT SELECTION MAY NOT BE AVAILABLE THROUGH SOME RESERVATION CHANNELS. (D) PASSENGERS WITH A DISABILITY REQUIRING SPECIFIC SEATING MAY REQUEST A SEAT BY CONTAINING THE CARRIER'S CONTACT CENTRE. (E) FEES (I) SEAT SELECTION FEES ARE CALCULATED PER FLIGHT SEGMENT (I.E. AS IDENTIFIED BY A CHANGE IN FLIGHT NUMBER) FOR EACH DIRECTION OF TRAVEL FROM THE ORIGIN TO THE DESTINATION BASED ON TIME OF PURCHASE.
Rule 40 Reservations
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(II) WHEN SEATS ARE SELECTED ON MULTI-SEGMENT
ITINERARIES OR A ROUND TRIP, THE FEE
SHALL BE COLLECTED FOR EACH FLIGHT
SEGMENT.
(III) Different seat fees apply for front standard,
back standard, front extra-leg-room (ELR), exit row, and back extra-
leg-room seats.
(IV) SEAT SELECTION FEES ARE NON-
REFUNDABLE
EXCEPT WHEN THE ITINERARY IS CANCELLED
WITHIN 24 HOURS OF BOOKING FOR FLIGHTS
DEPARTING MORE THAN 7 DAYS FROM THE DATE
OF BOOKING OR THE FLIGHT CANCELLATION IS
WITHIN THE CONTROL OF SWOOP.
SEAT SELECTION FEE
TABLE
RATES EFFECTIVE FOR ALL NEW BOOKINGS ON/BEFORE SEPTEMBER
26, 2019
SEAT FEES
ATTRIBUTE
AT INITIAL POST
BOOKING
BOOKING
FRONT STANDARD STANDARD SEAT
FROM $15 FROM $25
PITCH TOWARD
FRONT OF PLANE
BACK STANDARD STANDARD SEAT
FROM $10 FROM $20
PITCH TOWARD
REAR OF PLANE
SEAT FEES
ATTRIBUTE
AT INITIAL POST
BOOKING
BOOKING
FRONT EXTRA-LEG 4IN TO 6IN EXTRA FROM $40 FROM $60
ROOM (ELR)
SEAT PITCH TOWARD
FRONT OF PLANE
EXIT ROW
4IN TO 6IN EXTRA FROM $25 FROM $35
ROOM (ELR)
SEAT PITCH (SAFETY
RESTRICTIONS
APPLY)
BACK EXTRA-LEG 4IN TO 6IN EXTRA FROM $20 FROM $30
ROOM (ELR)
SEAT PITCH TOWARD
REAR OF PLANE
LONG HAUL (OVER 1600 KM.) FLIGHTS
TABLE
SEAT FEES
ATTRIBUTE
AT INITIAL POST
BOOKING
BOOKING
FRONT STANDARD STANDARD SEAT
FROM $20 FROM $30
PITCH TOWARD
FRONT OF PLANE
BACK STANDARD STANDARD SEAT
FROM $15 FROM $25
PITCH TOWARD
REAR OF PLANE
FRONT EXTRA-LEG 4IN TO 6IN EXTRA FROM $50 FROM $70
ROOM (ELR)
SEAT PITCH TOWARD
FRONT OF PLANE
EXIT ROW
4IN TO 6IN EXTRA FROM $30 FROM $40
ROOM (ELR)
SEAT PITCH (SAFETY
RESTRICTIONS
APPLY)
BACK EXTRA-LEG 4IN TO 6IN EXTRA FROM $25 FROM $35
ROOM (ELR)
SEAT PITCH TOWARD
REAR OF PLANE
SEAT SELECTION FEE
Rule 40 Reservations
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TABLE
RATES EFFECTIVE FOR ALL NEW BOOKINGS ON/AFTER SEPTEMBER
27, 2019
SEAT TYPE
ATTRIBUTE
RATE
FRONT STANDARD
SEAT PITCH FROM $15
TOWARD FRONT OF PLANE
BACK STANDARD
SEAT PITCH FROM $10
FRONT EXTRA-LEG
4IN TO 6IN EXTRA
FROM $40
ROOM (ELR)
SEAT PITCH TOWARD
FRONT OF PLANE
EXIT ROW
4IN TO 6IN EXTRA
FROM $25
SEAT PITCH (SAFETY
RESTRICTIONS APPLY)
BACK EXTRA-LEG
4IN TO 6IN EXTRA
FROM $20
ROOM (ELR)
SEAT PITCH TOWARD
REAR OF PLANE
(F) CHANGES AND CANCELLATIONS TO ADVANCE SEAT
SELECTION
(I) CHANGES TO A SEAT SELECTION ON A RESERVATION
AFTER A BOOKING HAS BEEN MADE WILL REQUIRE
PAYMENT OF THE SEAT FEE DIFFERENCE.
(II) THE CARRIER RESERVES THE RIGHT TO CANCEL OR
CHANGE THE SELECTED SEAT(S) ON ANY
SEGMENT(S) FOR WHICH FEES HAVE PAID, AT ANY
TIME FOR ANY REASON, WITHOUT NOTICE TO ANY
PASSENGERS AFFECTED THEREBY. THE CARRIER
RESERVES THE RIGHT TO ACCOMMODATE AFFECTED
PASSENGER(S) WITH SEATING IN COMPARABLE
SEAT(S), OR THE BEST SEAT(S) AVAILABLE AT
THE TIME AT CARRIER'S DISCRETION, OR TO
PROVIDE A NON-REFUNDABLE CREDIT
OR REFUND FOR THE FEES ASSOCIATED WITH THE
SEAT(S) TO THE TRAVELLER'S ORIGINAL FORM OF
PAYMENT.
(C) PASSENGER CHANGES AND CANCELLATION OF RESERVATIONS
NO CHANGES ARE PERMITTED LESS THAN THREE DAYS (72 HOURS)
PRIOR TO DEPARTURE EXCEPT VIA THE USE OF MODIFLY.
FOR CHANGES BEING MADE 3 DAYS (72 HOURS) OR MORE FROM
DEPARTURE, PASSENGERS CAN MAKE A ONE-TIME CHANGE TO
THEIR RESERVATION WHICH IS LIMITED TO A SINGLE CHANGE IN
DEPARTURE TIME (WHICH MAY CHANGE THE FLIGHT DATE).
CHANGE IS AVAILABLE FOR FLIGHT(S) OF THE SAME ORIGIN AND
DESTINATION POINTS ONLY. CHANGES CAN BE MADE ON THE
WEB VIA MMB (MANAGE MY BOOKING). CHANGES THAT CANNOT
BE PROCESSED ON THE WEB WILL HAVE THE ABILITY TO BE
PROCESSED IN THE CONTACT CENTER (CONTACT CENTER FEE
WAIVED).
IF THE PASSENGER IS MAKING A CHANGE TO THEIR RESERVATION
THAT RESULTS IN;
(I) A HIGHER FARE PRODUCT, THEN IN ADDITION TO THE
CHANGE FEE OUTLINE BELOW THE DIFFERENCE IN FARE
MUST ALSO BE PAID AT THE TIME OF THE CHANGE.
(II) A LOWER FARE PRODUCT, THEN IN ADDITION TO THE
CHANGE FEE OUTLINE BELOW, NO ADDITIONAL FARE
PAYMENT WILL BE REQUIRED AND THE REDUCTION IN
FARE IS FORFEITED.
(1) FOR CHANGES BEING MADE 3 DAYS (72 HOURS) OR MORE
FROM DEPARTURE, AND LESS THAN 7 DAYS FROM DEPARTURE;
Rule 40 Reservations
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(I) CHANGES INCUR A FEE OF $150 PER PASSENGER PER SEGMENT.
(2) FOR CHANGES BEING MADE 7 DAYS (168 HOURS) OR MORE FROM DEPARTURE;
(II) CHANGES INCUR A FEE OF $100 PER PASSENGER PER SEGMENT.
EXTRA ANCILLARY PRODUCT(S), SERVICE(S) AND/OR PRIVILEGES PURCHASED FOR THE ORIGINAL FLIGHT WILL BE TRANSFERRED TO THE NEW FLIGHT AS IS. HOWEVER, THE CARRIER RESERVES THE RIGHT TO CANCEL OR CHANGE THE SELECTED SEAT(S) ON ANY SEGMENT(S) FOR WHICH FEES HAVE PAID, AT ANY TIME, FOR ANY REASON, WITHOUT NOTICE TO ANY PASSENGERS AFFECTED THEREBY. THE CARRIER WILL ACCOMMODATE PASSENGER(S) WITH SEATING IN A COMPARABLE SEAT(S), OR THE BEST SEAT(S) AVAILABLE AT THE TIME AT CARRIER'S DISCRETION. CONDITIONS BELOW REGARDING PASSENGER CANCELLATION APPLY TO BOOKING MADE ON/BEFORE TO MAY 26TH, 2019. ALL RESERVATIONS (TOTAL FARE INCLUDING TAXES AND FEES) ARE REFUNDABLE TOWARD A WO CREDIT MORE THAN 24 HOURS BEFORE DEPARTURE SUBJECT TO CONDITIONS LISTED BELOW SUBJECT TO CANCELLATION FEE AND FORFEITURE OF PREPAID ANCILLARY FEES. ALL RESERVATIONS (TOTAL FARE INCLUDING TAXES AND FEES) ARE NON-REFUNDABLE LESS THAN 72 HOURS BEFORE THE PLANNED DEPARTURE OF THE FLIGHT. NO CHANGES TO A RESERVATION ARE PERMITTED UNLESS OPTIONAL MODIFY FLEXIBLE CHANGE HAS BEEN PRE-PURCHASED. (1) CANCELLATION INCUR A $100 CAD FEE PER BOOKING PER
PASSENGER. (2) THE REMAINING BALANCE OF THE RESERVATION WILL BE
ISSUED TO THE PASSENGER IN THE FORM OF A SWOOP CREDIT AND WILL INCLUDE ALL AMOUNTS PAID BY THE PASSENGER IN ASSOCIATION WITH THE FARE INCLUDING REFUNDABLE FEES CHARGES SURCHARGES AND TAXES APPLICATION TO THE FARE LESS ANY CANCELLATION FEES AND THE OPTIONAL EXTRA ANCILLARY PURCHASED. THE SWOOP CREDIT SHALL BE VALID FOR 90 DAYS FROM THE DATE OF ITS CREATION. (3) CANCELLATIONS MADE WITHIN 24 HOURS OF ORIGINAL BOOKING FOR FLIGHTS DEPARTING MORE THAN 7 DAYS FROM THE DATE OF TRAVEL SHALL BE ELIGIBLE FOR A REFUND TO THE ORIGINAL FORM OF PAYMENT. (4)THE CARRIER WILL CANCEL RESERVATIONS OF ANY PASSENGER (A) TO COMPLY WITH ANY GOVERNMENT REGULATIONS; OR, (B) DUE TO AN EVENT OF FORCE MAJEURE CONDITIONS BELOW REGARDING PASSENGER CANCELLATIONS APPLY TO BOOKINGS MADE ON OR AFTER MAY 27TH, 2019. ALL PASSENGERS (TOTAL FARE INCLUDING TAXES AND FEES) ARE NON-REFUNDABLE AFTER 24 HOURS FROM THE ORIGINAL BOOKING DATE. (1) CANCELLATIONS MADE WITHIN 24 HOURS OF ORIGINAL BOOKINGS FOR FLIGHTS DEPARTING MORE THAN 7 DAYS FROM THE DATE OF TRAVEL SHALL BE ELIGIBLE FOR A REFUND TO THE ORIGINAL FORM OF PAYMENT. (2) THE CARRIER WILL CANCEL RESERVATIONS OF ANY PASSENGER: (A) TO COMPLY WITH ANY GOVERNMENT REGULATIONS; OR
Rule 40 Reservations
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(B) DUE TO FORCE MAJEURE.
(D) PASSENGER'S RESPONSIBILITY
THE PASSENGER MUST ARRIVE AT THE AIRPORT WITH SUFFICIENT
TIME TO COMPLETE CHECK-IN GOVERNMENT FORMALITIES,
SECURITY CLEARANCE AND THE DEPARTURE PROCESS WHILE
MEETING THE TIME LIMIT DETAILED IN (F) BELOW, FLIGHTS
WILL NOT BE DELAYED FOR PASSENGERS WHO HAVE NOT
COMPLETED ANY OF THESE PRE-BOARDING REQUIREMENTS. THE
CARRIER WILL NOT BE LIABLE FOR LOSS OR EXPENSE DUE TO
THE PASSENGER'S FAILURE TO COMPLY WITH THE PROVISION.
(E) FAILURE TO OCCUPY SEAT
IF THE PASSENGER DOES NOT OCCUPY SPACE WHICH HAS BEEN
RESERVED BY/FOR HIM/HER AND THE CARRIER IS NOT NOTIFIED
OF THE CANCELLATION OF SUCH RESERVATION UP TO AND UNTIL
THE SCHEDULED DEPARTURE OF THAT PARTICULAR FLIGHT, THE
CARRIER WILL CANCEL ALL CONTINUING OR RETURN
RESERVATIONS HELD BY THE PASSENGER AND WILL NOT BE
LIABLE FOR DOING SO OTHER THAN TO REFUND THE PASSENGER'S
TICKET IN
ACCORDANCE WITH THE APPLICABLE RULE.
(F) CHECK-IN TIME LIMITS
TRAVEL
RECOMMENDED CHECK-IN
BOARDING GATE
CHECK-IN TIME BAGGAGE DROP DEADLINE
OFF DEADLINE
*
**
***
TO/FROM THE 60 MINUTES 60 MINUTES 35 MINUTES
U.S.
INTERNATIONAL 120 MINUTES 60 MINUTES 35 MINUTES
NOTE: CHECK IN AND BAGGAGE DROP OFF MUST BE COMPLETED AT
LEAST 60 MINUTES PRIOR TO DEPARTURE.
*RECOMMENDED CHECK-IN TIME: TO ENSURE THAT THE PASSENGER
HAS PLENTY OF TIME TO CHECK-IN, DROP OFF CHECKED BAGGAGE AND
PASS THROUGH SECURITY, THE ABOVE TABLE SETS OUT HOW MUCH IN
ADVANCE OF THE FLIGHT'S DEPARTURE TIME THE PASSENGER SHOULD
CHECK-IN.
**CHECK-IN AND BAGGAGE DROP-OFF DEADLINE: THE PASSENGER
MUST HAVE CHECKED IN, OBTAINED THEIR BOARDING PASS AND
CHECKED ALL BAGGAGE AT THE BAGGAGE DROP-OFF COUNTER BEFORE
THE CHECK-IN DEADLINE FOR THEIR FLIGHT E.G. IF THE
PASSENGER'S FLIGHT TO A U.S. CITY LEAVES AT 7.00 A,M,, THE
PASSENGER IS REQUIRED TO HAVE CHECKED IN AND CHECKED ALL
BAGGAGE WITH CARRIER BY 6.00 A.M. (60 MINUTES BEFORE THEIR
FLIGHT).
***(BOARDING GATE DEADLINE: THE PASSENGER MUST BE AVAILABLE
FOR BOARDING AT THE BOARDING GATE BY THE BOARDING GATE
DEADLINE TO ALLOW TIME FOR DOCUMENT VERIFICATION.
IF THE PASSENGER FAILS TO MEET THE TIME LIMITS SPECIFIED IN
THE ABOVE CHART, SWOOP MAY REASSIGN ANY PRE-RESERVED SEAT
AND/OR CANCEL THE RESERVATION OF THE PASSENGER AND THE
CARRIER MAY NOT BE ABLE TO TRANSPORT THE PASSENGER'S
BAGGAGE. THE CARRIER IS NOT LIABLE TO THE PASSENGER FOR
LOSS OR EXPENSE DUE TO THE PASSENGER'S FAILURE TO COMPLY
WITH THIS PROVISION.
NOTE: IT IS RECOMMENDED THAT THE PASSENGER PROVIDE THE
CARRIER WITH A POINT OF CONTACT (E-MAIL ADDRESS AND/OR
TELEPHONE NUMBERS) IN CASE THE CARRIER MUST COMMUNICATE WITH
THE PASSENGER PRIOR TO HIS/HER DEPARTURE OR AT ANY POINT
DURING THE PASSENGER'S ITINERARY. SWOOP WILL MAKE A
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REASONABLE EFFORT TO INFORM ITS PASSENGERS OF ANY DELAYS SCHEDULE CHARGES (SEE RULE 90(B)(4). (G) PRIORITY BOARDING
PRIORITY BOARDING IS AN OPTIONAL ANCILLARY SERVICE FEE THAT ALLOWS BOARDING OF THE AIRCRAFT AFTER PRE-BOARDING AND PRIOR TO GENERAL BOARDING (A) PRIORITY BOARDING FEES ARE NON-REFUNDABLE EXCEPT IF
THE BOOKING IS CANCELLED WITHIN 24 HOURS OF BOOKING AND OUTSIDE 7 DAYS OF DEPARTURE. (B) THE FEE FOR PRIORITY BOARDING IS AS FOLLOWS: (I) BOOKING (WEB MOBILE CONTACT CENTRE) $10 (II) MANAGE BOOKING (WEB MOBILE CONTACT CENTRE) $15 (III) ONLINE CHECK-IN $20
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Rule 50 Routings
(A) APPLICATION (1) A ROUTING IS APPLICABLE ONLY TO THE FARES WHICH ARE SPECIFICALLY ASSOCIATED WITH IT. (2) A ROUTING MAY BE TRAVELLED VIA ANY OR ALL CITIES NAMED IN THE ROUTING DIAGRAM UNLESS OTHERWISE RESTRICTED. (3) ALL OF THE APPLICABLE ROUTING MAY RESULT IN NON-STOP TRAVEL.
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Rule 55 Baggage Acceptance
(A) APPLICABILITY
(1) THIS RULE APPLIES TO TRANSPORTATION OF BAGGAGE. THE
CARRIER WILL ONLY TRANSPORT BAGGAGE TO THE DESTINATION OF THE FLIGHT. ALL CHECKED BAGGAGE MUST
HAVE A BAGGAGE IDENTIFICATION TAG. ALL UNCHECKED
BAGGAGE SHOULD HAVE A TAG WITH THE PASSENGER'S NAME, ADDRESS AND TELEPHONE NUMBER.
(2) UNCHECKED BAGGAGE, INCLUDING PERSONAL ITEMS WILL BE
CONSIDERED TO BE PROPERTY OF THE PASSENGER WHO IS IN POSSESSION OF THE BAGGAGE AT THE TIME OF
EMBARKATION.
(B) GENERAL CONDITIONS OF ACCEPTANCE OF CHECKED AND UNCHECKED BAGGAGE
(1) THE CARRIER RESERVES THE RIGHT TO REFUSE TO BOARD OR
TRANSPORT ANY GOODS OR BAGGAGE WHICH, IN THE CARRIER'S SOLE DISCRETION ARE NOT APPROPRIATELY
PACKAGED FOR FLIGHT OR WHICH ARE OTHERWISE
UNSUITABLE FOR FLIGHT. (2) THE CARRIER WILL GENERALLY ACCEPT FOR TRANSPORTATION
AS BAGGAGE ANY GOOD THAT IS NECESSARY OR APPROPRIATE
FOR THE WEAR, USE, COMFORT OR CONVENIENCE OF THE PASSENGER FOR THE PURPOSE OF THE TRIP, SUBJECT TO
THE FOLLOWING:
(3) CHECKED BAGGAGE (A) ONCE THE CARRIER TAKES POSSESSION OF THE
PASSENGER'S CHECKED BAGGAGE THE CARRIER WILL
ISSUE A BAGGAGE IDENTIFICATION TAG FOR EACH PIECE OF CHECKED BAGGAGE. A PORTION OF THIS
TAG WILL BE PROVIDED TO THE PASSENGER AND EACH
BAG WILL BE AFFIXED WITH THE CORRESPONDING REMAINING PORTION OF THE TAG.
(B) CHECKED BAGGAGE WILL BE CARRIED ON THE SAME
AIRCRAFT AS THE PASSENGER UNLESS THE BAGGAGE IS DELAYED OR THE CARRIER DECIDES THAT IT IS
IMPRACTICAL TO CARRY THE BAGGAGE ON THE SAME
AIRCRAFT. IN CASE OF DELAY, THE CARRIER WILL TAKE NECESSARY STEPS TO INFORM THE PASSENGER ON
THE STATUS OF THE BAGGAGE AND ARRANGE TO DELIVER
THE BAGGAGE TO THE PASSENGER AS SOON AS POSSIBLE.
(C) FOR INFANTS, THE CARRIER WILL PERMIT A SMALL
DIAPER BAG, APPROVED CHILD RESTRAINT SYSTEM, PLAYPEN AND/OR SUBJECT TO THE TERMS AND
CONDITIONS OF RULE 55(B)(3)(E).
(D) CHECKED BAG FEES ARE NON-REFUNDABLE EXCEPT IF THE BOOKING IS CANCELLED WITHIN 24 HOURS OF
BEING MADE FOR FLIGHTS DEPARTING MORE THAN 7
DAYS FROM THE DATE OF BOOKING. (E) THE CARRIER ACCEPTS (BASED ON AVAILABLE SPACE).
(I) AT FIRST, SECOND, THIRD OR FOURTH PIECE OF
CHECKED BAGGAGE WITHIN THE WEIGHT AND SIZE LIMITS DEFINED IN THIS SECTION WHICH WILL BE
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CHARGED ACCORDING TO THE FEE TABLES BELOW.
CARRIER RESERVES THE RIGHT TO LIMIT CHECKED
BAGGAGE TO SELECT DESTINATION BASED ON
AIRCRAFT LOAD CAPACITY LIMITATIONS.
(II) OVERSIZED BAGGAGE IN EXCESS OF THE COMBINED
DIMENSIONS OF 157 CM (62 INCHES) BUT NOT
EXCEEDING 203 CM (80 INCHES) WILL BE
ACCEPTED TO/FROM ALL DESTINATIONS SUBJECT TO
THE FEES IN THE TABLE BELOW. BAGGAGE WITH
COMBINED DIMENSIONS EXCEEDING 203 CM (80
INCHES) WILL NOT BE ACCEPTED FOR TRANSPORT
(III) OVERWEIGHT BAGGAGE MORE THAN 23 KG (50 LBS)
BUT NOT EXCEEDING 45 KG (100 LBS) WILL BE
ACCEPTED TO ALL DESTINATIONS SUBJECT TO THE
FEES IN THE TABLES BELOW. BAGGAGE OVER 45 KG
(100 LBS) WILL NOT BE ACCEPTED.
(IV) COMBINED EXCESSES: AN ITEM OF BAGGAGE THAT
EXCEEDS THE BAGGAGE ALLOWANCE AND IS
OVERSIZE OR OVERWEIGHT WILL BE SUBJECT TO
ALL APPLICABLE COMBINATIONS OF THE FEE.
(V) SWOOP RECOMMENDS ALL BAGGAGE MUST HAVE A
BAGGAGE TAG ATTACHED WITH THE PASSENGER'S
CURRENT NAME ADDRESS AND CONTACT TELEPHONE
(VI) CHECKED BAGGAGE MAY WEIGH UP TO 23 KG (50
LBS) WITH COMBINED LENGTH PLUS WIDTH PLUS
HEIGHT DIMENSIONS OF 157 CM (62IN). SEE FOR
ACCEPTANCE OF ADDITIONAL AND EXCESS BAGGAGE.
(VII) FOR INFANTS, LAP-HELD OR IN A PAID SEAT, THE
CARRIER PERMITS UP TO ONE(1) SMALL CARRY-ON
DIAPER BAG TO BE STORED UNDER SEAT AND ONE
(1) INFANT CHILD RESTRAINT SYSTEM (APPROVED
CAR SEAT) TO BE CHECKED OR PLACED IN THE
PAID SEAT AT NO CHARGE;
(VIII) FOR INFANTS, LAP-HELD OR IN A PAID SEAT, THE
CARRIER WILL PERMIT UP TO TWO(2) ADDITIONAL
CHILD/INFANT EQUIPMENT ITEMS (SUC AS PLAYPEN
OR STROLLER) AT THE RATE LISTED HEREAFTER
WITH ADDITIONAL BAGGAGE ITEMS IN EXCESS OF
THE INFANT ALLOWANCE BEING CHARGED AT THE
STANDARD CHECKED BAGGAGE AMOUNT APPLICABLE
FOR THE DATE OF TRAVEL AS OUTLINED IN RULE
55(B)(3)(E)9(XI).
INFANT EQUIPMENT AND BAG FEES
INITIAL MANAGE CHECK-IN CHECK-IN AT
BOOKING BOOKING (WEB/
(ARPT)** THE
MOBILE)*
GATE
PERSONAL BAG*/ FREE FREE
FREE
FREE
FREE
DIAPER BAG
INFANT CHD
RESTRAINT
(CAR SEAT)
FREE FREE
FREE
FREE
FREE
INFANT EQUIP.
BAG (EACH
PIECE)
$21
$26
$30
$34
$39
MAXIMUM SIZE OF 41 CM X15 CM X 33 CM (16 IN X 6 IN X13 IN)
(IX) ARTICLES OF BAGGAGE OR GOODS WILL NOT BE
CARRIED WHEN SUCH ARTICLES ARE LIKELY TO
ENDANGER THE AIRCRAFT, PERSONS OR PROPERTY
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ARE LIKELY TO BE DAMAGED BY AIR CARRIAGE, ARE UNSUITABLY PACKED, OR THE CARRIAGE OF
WHICH WOULD VIOLATE THE LAWS, REGULATIONS OR
ORDER OF COUNTRIES OF POSSESSIONS TO BE FLOWN FROM, INTO, OR OVER.
(X) CHECKED BAGGAGE FEES ARE REFUNDABLE TO THE
ORIGINAL FORM OF PAYMENT IN THE EVENT OF AN ITINERARY CANCELLATION MADE WITHIN 24 HOURS
OF RESERVATION CONFIRMATION WHERE THE
SCHEDULED DEPARTURE OF THE FIRST FLIGHT IS SEVEN (7) DAYS OR MORE AFTER THE DATE OF
RESERVATION CONFIRMATION. ALL CHECKED
BAGGAGE FEES ARE OTHERWISE NONREFUNDABLE AND NON-CREDITABLE.
(XI) EXCEPT AS OUTLINED HEREIN, ALL BAGGAGE
REQUIRES PAYMENT OF A FEE. PASSENGERS ARE REQUIRED TO PAY BAGGAGE FEES AS OUTLINED
BELOW FOR EACH CHANNEL TYPE. Checked Baggage fees may
vary depending on the travel period but will not at any one time be higher than those reflected in the table below. Swoop reserves the
right to discount baggage fees.
(XII) Checked Baggage Fee Table:
RATES EFFECTIVE FOR ALL NEW BOOKINGS ON/BEFORE SEPTEMBER
26, 2019
INTIAL MANAGE CHECK-IN CHECK-IN AT THE GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
1ST BAG $40
$45
$50
$55
$75
2ND BAG $55
$60
$65
$70
N/A
3RD/4TH $100" $105" $110"
$115@
N/A
BAG (EACH
PIECE)
RATES EFFECTIVE FOR ALL NEW BETWEEN SEPTEMBER
27, 2019 AND MARCH 12, 2020
SHORT HAUL FLIGHTS (LESS THAN 1000 KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
1ST BAG $30
$30
$40
$50
$50
2ND BAG $50
$50
$60
$70
N/A
3RD/4TH $80" $80"
$90"
$110@
N/A
BAG (EACH
PIECE)
MEDIUM HAUL FLIGHTS (1000 KM TO 3000 KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
1ST BAG $40
$40
$50
$60
$60
2ND BAG $60
$60
$70
$80
N/A
3RD/4TH $90" $90"
$100"
$110@
N/A
BAG (EACH
PIECE)
LONG HAUL FLIGHTS (OVER 3000 KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
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1ST BAG $50
$50
$60
$70
$70
2ND BAG $70
$70
$80
$90
N/A
3RD/4TH $100" $100" $110"
$120@
N/A
BAG (EACH
PIECE)
RATES EFFECTIVE FOR ALL NEW BOOKINGS ON/AFTER MARCH 13, 2020
SHORT HAUL FLIGHTS (LESS THAN 1000 KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
1ST BAG $40
$40
$50
$60
$60
2ND BAG $60
$60
$70
$70
N/A
3RD/4TH $90" $90"
$100"
$110@
N/A
BAG (EACH
PIECE)
MEDIUM HAUL FLIGHTS (1000 KM TO 3000 KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
1ST BAG $50
$50
$60
$70
$70
2ND BAG $70
$70
$80
$90
N/A
3RD/4TH $100" $100"
$110"
$120@
N/A
BAG (EACH
PIECE)
LONG HAUL FLIGHTS (OVER 3000 KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
1ST BAG $60
$60
$70
$80
$80
2ND BAG $80
$80
$90
$100
N/A
3RD/4TH $110" $110" $120"
$130@
N/A
BAG (EACH
PIECE)
"MANAGE BOOKING" AVAILABLE VIA SWOOP MOBILE APP AND
FLYSWOOP.COM, ALLOWING ITINERARY ACCESS FROM TIME OF
INTIAL BOOKING TO CHECK-IN TO PURCHASE BAGGAGE.
*AVAILABLE UP TO 60 MINUTES BEFORE SCHEDULED
DEPARTURE TIME.
**AVAILABLE BETWEEN 3 HOURS AND 60 MINUTES BEFORE
THE SCHEDULED DEPARTURE TIME.
"FOR FLIGHTS OPERATED WHERE AIRCRAFT LOAD
LIMITATIONS ARE EXCEEDED, FEE IS $200 AND
COMMUNICATED CLEARLY AT TIME OF PURCHASE.
@FOR FLIGHTS OPERATED WHERE AIRCRAFT LOAD
LIMITATIONS ARE EXCEEDED, FEE IS $225 AND
COMMUNICATED CLEARLY AT TIME OF PURCHASE.
NOTE 1: IN THE EVENT THAT A BAG IS LOST, PASSENGERS
WILL BE REIMBURSED FOR THEIR BAGGAGE FEE
(NOT INCLUDING EXCESS VALUATION) IN ADDITION
TO SETTLEMENT FOR THE LOSS OF BAGGAGE.
NOTE 2: IN ADDITION TO ANY OTHER APPLICABLE BAGGAGE
FEE EACH OVERWEIGHT BAG WILL BE CHARGED A
FEE OF $100 CAD PER PIECE.
NOTE 3: IN ADDITION TO ANY OTHER APPLICABLE BAGGAGE
FEE ANY OVERSIZE BAGGAGE WILL BE CHARGED A
FEE OF $100 CAD PER PIECE.
(4) ACCEPTANCE OF CARRY-ON BAGGAGE
(1) ALL CARRY-ON BAGGAGE MUST BE STORED IN AN
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OVERHEAD BIN OR PLACED COMPLETELY UNDER THE SEAT DIRECTLY IN FRONT OF THE PASSENGER. THE CARRIER
CAN ACCEPT ONE (1)PERSONAL ITEM PER FARE PAYING
PASSENGER FREE OF CHARGE. THE ITEM MAY NOT EXCEED THE APPLICABLE MEASUREMENTS OUTLINED
BELOW.
PERSONAL ITEM MAXIMUM SIZE OF 41 CM X 15 CM X33 CM (16 IN X 6 IN X13 IN).
(2) THE CARRIER CAN ALSO ACCEPT ONE (1) CARRY ON
ITEM PER FARE PAYING PASSENGER FOR A CHARGE ACCORDING TO THE FEE TABLE BELOW. CARRY-ON
BAGGAGE FEES ARE OTHERWISE NON-REFUNDABLE. THE
ITEM MAY NOT EXCEED THE APPLICABLE MEASUREMENTS OUTLINED BELOW.
CARRY-ON ITEM: MAXIMUM SIZE OF 53 CM X 23 CM X
38 CM (21 IN X 9 IN X 15 IN). (3) CARRY-ON BAGGAGE FEES MAY VARY DEPENDING ON THE TRAVEL
PERIOD BUT WILL NOT AT ANY ONE TIME BE HIGHER THAN THOSE
REFLECTED IN THE TABLE BELOW. SWOOP RESERVES THE RIGHT TO DISCOUNT BAGGAGE FEES.
(4) CARRY-ON BAGGAGE FEE TABLE
RATES EFFECTIVE FOR ALL NEW BOOKINGS BEFORE SEPTEMBER
26 2019
INTIAL MANAGE CHECK-IN CHECK-IN AT THE GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
CARRY- $40
$45
$90
$55
$70
ON BAG
RATES EFFECTIVE FOR ALL NEW BOOKINGS BETWEEN SEPTEMBER
27 2019 AND MARCH 12, 2020
SHORT HAUL FLIGHTS (LESS THAN 1000KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
CARRY- $30
$30
$40
$50
$50
ON BAG
MEDIUM HAUL FLIGHTS (1000 KM TO 3000KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
CARRY- $40
$40
$50
$60
$60
ON BAG
LONG HAUL FLIGHTS (OVER 3000 KM*)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
CARRY- $50
$50
$60
$70
$70
ON BAG
RATES EFFECTIVE FOR ALL NEW BOOKINGS ON/AFTER MARCH
12 2020
SHORT HAUL FLIGHTS (LESS THAN 1000KM)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
CARRY- $40
$40
$50
$60
$60
ON BAG
MEDIUM HAUL FLIGHTS (1000 KM TO 3000KM)
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INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
CARRY- $50
$50
$60
$70
$70
ON BAG
LONG HAUL FLIGHTS (OVER 3000 KM*)
INTIAL MANAGE CHECK-IN CHECK-IN AT GATE
BOOKING BOOKING (WEB/
(AIRPORT)**
MOBILE)*
CARRY- $60
$60
$70
$80
$80
ON BAG
*AVAILABLE BETWEEN 24 HOURS AND 60 MINUTES BEFORE SCHEDULED
DEPARTURE TIME.
**AVAILABLE BETWEEN 3 HOURS AND 60 MINUTES BEFORE THE
SCHEDULED DEPARTURE TIME.
IN THE INTEREST OF PASSENGER SAFETY WITHIN THE CABIN, THE
CARRIER ALSO RESERVES THE RIGHT TO CHECK ANY CARRY-ON
BAGGAGE THAT DOES NOT FIT DUE TO AIRCRAFT OPERATING
LIMITATIONS OR LACK OF OVERHEAD BIN SPACE WITHIN THE CABIN.
IF A PASSENGER EXCEEDS THE MAXIMUM NUMBER OF BAGS PERMITTED
AND/OR THE MAXIMUM WEIGHT ALLOWED FOR EACH BAG OR THE
MAXIMUM DIMENSIONS PERMITTED FOR EACH CHECKED OR CARRIED ON
BAG THE PASSENGER WILL BE SUBJECT TO EXCESS BAGGAGE CHARGES.
NOTE: THIS PROVISION DOES NOT APPLY TO AIDS FOR PERSONS
WITH DISABILITIES (SEE RULE 71(F).
THE PASSENGER'S NAME AND POINT OF CONTACT MUST APPEAR ON THE
BAGGAGE. IT IS RECOMMENDED THAT THE NAME AND POINT OF
CONTACT ALSO BE INCLUDED INSIDE THE BAGGAGE.
(C) COLLECTION AND DELIVERY OF BAGGAGE
(1) THE PASSENGER HAS THE RIGHT TO RETRIEVE HIS OR HER
BAGGAGE WITHOUT DELAY
(2) ONLY THE PASSENGER WHO WAS GIVEN A BAGGAGE
IDENTIFICATION TAG WHEN THE CARRIER TOOK POSSESSION
OF THE IS ENTITLED TO ACCEPT DELIVERY OF THE
BAGGAGE.
(3) IF THE PASSENGER CLAIMING THE CHECKED BAGGAGE IS
UNABLE TO PRODUCE HIS/HER PORTION OF THE BAGGAGE
IDENTIFICATION TAG AND IDENTIFY THE BAGGAGE BY MEANS
OF ITS BAGGAGE IDENTIFICATION TAG, THE CARRIER MUST
RECEIVE SATISFACTORY PROOF THAT THE BAGGAGE BELONGS
TO THE PASSENGER IN QUESTION BEFORE DELIVERING THE
BAGGAGE TO THE PASSENGER.
(4) ACCEPTANCE OF THE BAGGAGE WITHOUT COMPLIANT, WITHIN
THE TIME LIMITS STIPULATED IN RULE 121(C) BY THE
PASSENGER IN POSSESSION OF THE BAGGAGE
IDENTIFICATION TAG IS EVIDENCE THAT THE CARRIER THE
BAGGAGE IN GOOD CONDITION AND IN ACCORDANCE WITH
THIS TARIFF.
(D) EXCESS BAGGAGE
BAGGAGE WILL BE ACCEPTED BY THE CARRIER UPON PAYMENT OF
APPLICABLE CHARGES. THE CHARGE FOR THE EXCESS BAGGAGE
IS PAYABLE PRIOR TO DEPARTURE AT THE POINT OF CHECK-IN
AS PER FEE TABLE IN RULE 55(B).
SPORTING EQUIPMENT IS CONSIDERED PART OF THE CHECKED
BAGGAGE ALLOWANCE. THE CARRIER SHALL COLLECT ALL
ADDITIONAL FEES FOR CHECKED SPORTING EQUIPMENT THAT
EXCEED THE CHECKED BAGGAGE ALLOWANCE FOR SIZE AND WEIGHT
(UNLESS OTHERWISE NOTED BELOW) AS PER RULE 55. IN ALL
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CASES, THE BAGGAGE MUST CONTAIN THE EQUIPMENT NOTED. (A) FISHING EQUIPMENT - COLLAPSIBLE FISHING RODS CAN BE
PERMITTED AS CARRY-ON BAGGAGE. A FISHING ROD AS CHECKED BAGGAGE MUST BE PACKED IN A RIGID OR HARD-SHELL CONTAINER. MORE THAN ONE FISHING ROD CAN BE PACKED IN THE SAME CONTAINER. A SET CONSISTS OF A FISHING ROD CONTAINER AND A TACKLE BOX. OVERSIZE FEE IS WAIVED. OVERWEIGHT FEES APPLY. (B) BICYCLE AND HELMET - A MAXIMUM OF ONE BICYCLE AND ONE HELMET ARE ALLOWED PER PASSENGER. A BICYCLE MUST BE PACKED FLAT IN A BICYCLE BAG OR BOXES. CARRIER MAY REFUSE CARRIAGE OF IMPROPER PACKAGED BICYCLES. OVERSIZED AND OVERWEIGHT FEES APPLY. (C) FOOTBALL EQUIPMENT - A SET OF CLEATS, A FOOTBALL, FOOTBALL HELMET, KNEE PADS, AND SHOULDER PADS. OVERWEIGHT AND OVERSIZED FEE WAIVED. (D) GOLF EQUIPMENT - GOLF EQUIPMENT MUST BE PACKED IN A CONTAINER SPECIALLY DESIGNED FOR SHIPPING OR IN A BAG WITH AN ATTACHED HOOD. TRIPPED LEGS ON GOLF BAGS MUST BE SECURED OR TAPED TO THE GOLF BAG. A SET CONSISTS OF GOLF BALL, GOLF CLUBS, AND GOLF SHOES. OVERSIZE FEE WAIVED. OVERWEIGHT FEES APPLY. (E) HOCKEY EQUIPMENT (OR RINGETTE, LACROSSE) - A SET CONTAINS A HELMET, PUCK/RING/BALL, STICKS, PADS, AND SKATES/CLEATS/SHOES. OVERWEIGHT AND OVERSIZED FEE WAIVED. (F) SNOW SKI EQUIPMENT - SKIS MUST BE PACKED FOR SHIPPING TO PREVENT DAMAGE. A SET CONSISTS OF A PAIR OF SKIS, A PAIR OF SKI POLES, HELMET, A PAIR OF BOOTS (WHICH CAN BE CHECKED IN A SEPARATE BOOT BAG). OVERSIZE FEE IS WAIVED. OVERWEIGHT FEES APPLY. (G) SNOWBOARD EQUIPMENT - THE SNOWBOARD MUST BE PACKED FOR SHIPPING TP PREVENT DAMAGE. A SET CONSISTS OF; A SNOWBOARD, HELMET, A PAIR OF BOOTS (WHICH CAN BE CHECKED IN A SEPARATE BOOT BAG). OVERSIZE FEE IS WAIVED. OVERWEIGHT FEES APPLY. (H) WATER SKI EQUIPMENT - THE WATER SKI EQUIPMENT MUST BE PACKED FOR SHIPPING TO PREVENT DAMAGE. A SET CONSISTS OF TWO WATER SKIS, OVERSIZE FEE IS WAVED. OVERWEIGHT FEES APPLY. NOTE: THIS PROVISION DOES NOT APPLY TO AIDS FOR
PERSONS WITH DISABILITIES (SEE RULE 1(F) (E) ITEMS UNACCEPTABLE AS BAGGAGE
THE FOLLOWING ITEMS ARE UNACCEPTABLE AS BAGGAGE AND WILL NOT BE TRANSPORTED BY THE CARRIER. (1) ITEMS WHICH ARE FORBIDDEN TO BE CARRIED BY THE
APPLICABLE LAWS, REGULATIONS OR ORDERS OF ANY COUNTRY TO BE FLOWN FROM, TO OR OVER. (2) ITEMS WHICH ARE LIKELY TO ENDANGER THE AIRCRAFT OR PERSONS OR PROPERTY ON BOARD THE AIRCRAFT. THESE UNACCEPTABLE ITEMS ARE SPECIFIED IN THE INTERNATIONAL CIVIL AVIATION ORGANIZATION (ICAO) TECHNICAL INSTRUCTIONS FOR THE SAFE TRANSPORT OF DANGEROUS GOODS BY AIR AND THE INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA) DANGEROUS GOODS REGULATIONS. (3) ITEMS, WHICH IN THE CARRIER'S OPINION, ARE UNSUITABLE FOR CARRIAGE BECAUSE OF THEIR WEIGHT,
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SIZE OR CHARACTER, FOR EXAMPLE, FRAGILE OR PERISHABLE ITEMS. (4) LIVE ANIMALS EXCEPT AS PROVIDED IN RULE 75, ACCEPTANCE OF ANIMALS (SERVICE ANIMALS AND PETS) (5) FIREARMS AND AMMUNITION ARE PROHIBITED FROM CARRIAGE AS BAGGAGE. (6) WEAPONS SUCH AS ANTIQUE FIREARMS, SWORDS, KNIVES AND OTHER SIMILAR ITEMS MAY BE ACCEPTED AS CHECKED BAGGAGE AT THE CARRIER'S DISCRETION, PROVIDED THEY ARE SUITABLY PACKED. (7) THE PASSENGER SHALL NOT INCLUDE IN THE CHECKED BAGGAGE FRAGILE OR PERISHABLE ITEMS, MONEY, JEWELRY, PRECIOUS METALS, SILVERWARE, NEGOTIABLE PAPERS, SECURITIES OR OTHER VALUABLES, BUSINESS DOCUMENTS, SAMPLES, PASSPORTS AND OTHER IDENTIFICATION DOCUMENTS. (F) MUSICAL INSTRUMENTS MUSICAL INSTRUMENTS IN THE CABIN CANNOT EXCEED THE COMBINED DIMENSIONS OF 45 IN (113 CM), IN LINE WITH OUR EXISTING CARRY-ON BAG DIMENSIONS BUT ELIMINATING THAT IT HAS TO BE SPECIFIC TO LENGTH X HEIGHT X WIDTH DIMENSIONS OF 21" X 9" X 15". THERE WILL ALSO BE A WEIGHT LIMIT OF 50 LBS FOR THE IN CABIN INSTRUMENT, PROVIDED THE TRAVELLER IS ABLE TO LIFT AND STOW THEIR OWN INSTRUMENT. INSTRUMENTS THAT ARE TO BE BROUGHT IN THE CABIN UNDER THE AFOREMENTIONED DIMENSIONS, WILL BE CHARGED AS THE TRAVELLER'S CARRY-ON BAG AS LONG AS THE TRAVELLER HAS NO OTHER CARRY-ON BAGS. ALL OTHER BAGGAGE WILL HAVE TO BE CHECKED (OTHER THAN A PERSONAL ITEM). FOR MUSICAL INSTRUMENTS LARGER THAN THE IN CABIN DIMENSIONS, THEY WILL BE CHARGED AS A CHECKED BAG; ALLOWING IT TO BE UP TO 80 IN (203 CM) IN COMBINED TOTAL DIMENSIONS (OVERSIZE FEES WILL BE WAIVED). AN OVERWEIGHT FEE WILL BE CHARGED IF THE INSTRUMENT EXCEEDS 23 KG (50 LBS) WITH A LIMIT OF 45 KG (100 LBS). ALL MUSICAL INSTRUMENTS WILL BE DOOR DELIVERED IN ORDER TO MINIMIZE THE CHANCE OF DAMAGE. (G) RIGHT TO REFUSE CARRIAGE OF BAGGAGE THE CARRIER WILL REFUSE TO CARRY AS CHECKED BAGGAGE ANY BAG THAT THE CARRIER HAS DISCOVERED TO CONTAIN ANY UNACCEPTABLE ITEM MENTIONED IN (E) ABOVE AND WHEN THE PASSENGER FAILS TO PROVIDE THE CARRIER WITH PRIOR NOTICE THAT THEY WISH TO CARRY SUCH AN ITEM IN THEIR BAGGAGE. (2) THE CARRIER WILL AT HIS SOLE DISCRETION, REFUSE TO CARRY ANY BAGGAGE BECAUSE OF ITS SIZE SHAPE WEIGHT OR CHARACTER. (3) UNLESS ADVANCE ARRANGEMENTS HAVE BEEN MADE WITH THE CARRIER, THE CARRIER MAY CARRY ON LATER FLIGHTS BAGGAGE WHICH IS IN EXCESS OF THE FREE BAGGAGE ALLOWANCE. (4) THE CARRIER WILL REFUSE TO CARRY CHECKED BAGGAGE IF IT DETERMINES THAT THE BAGGAGE HAS NOT BEEN PROPERLY AND SECURELY PACKED IN SUITABLE SUITCASES OR CONTAINERS. NOTE: THIS POSITION DOES NOT APPLY TO AIDS FOR
PERSONS WITH DISABILITIES. SEE RULE 1 (F) (H) RIGHT OF SEARCH
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THE CARRIER MAY REQUEST THE PASSENGER TO PERMIT A SEARCH TO BE CONDUCTED OF HIS/HER PERSON AND BAGGAGE. THE CARRIER MAY SEARCH BAGGAGE IN THE PASSENGER'S ABSENCE. THE PURPOSE OF ANY SEARCH IS TO ENSURE AIRCRAFT AND PASSENGER SAFETY, SECURITY AND TO DETERMINE WHETHER THE PASSENGER IS IN POSSESSION OF OR THE BAGGAGE CONTAINS ITEMS MENTIONED IN (E) ABOVE OR ANY ARMS OR AMMUNITION WHICH HAVE NOT BEEN PRESENTED TO THE CARRIER. IF THE PASSENGER REFUSES TO COMPLY WITH THE REQUEST FOR SEARCH, THE CARRIER MAY REFUSE TO CARRY THE PASSENGER AND/OR HIS/HER BAGGAGE.
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Rule 60 Acceptance Of Children For Travel
A) GENERAL
(1)MISCELLANEOUS
(A) INFANTS AND CHILDREN UNDER THE AGE OF 5 MUST BE ACCOMPANIED BY THEIR PARENT OR A PERSON WHO IS AT
LEAST 16 YEARS OF AGE. CHILDREN 5 YEARS OF AGE OR
OLDER MUST BE ACCOMPANIED IN THE SAME CABIN BY A PASSENGER 12 YEARS OF AGE OR OLDER.
(B) PERSONS ENTRUSTED WITH THE CARE OF INFANTS AND
CHILDREN MUST BE CAPABLE OF DISCHARGING THIS DUTY (C) SWOOP DOES NOT ACCEPT UNACCOMPANIED MINORS (11 YEARS
OF AGE AND UNDER).
(2)INFANTS (A) INFANTS UNDER TWO YEARS OF AGE ON THE DATE OF TRAVEL
DO NOT REQUIRE A SEAT.
(B) FOR TRAVEL WITHIN CANADA OR BETWEEN CANADA AND THE U.S.A., INFANTS UNDER TWO YEARS OF AGE DO NOT
REQUIRE A TICKET.
(C) FOR TRAVEL OTHER THAN WITHIN CANADA OR BETWEEN CANADA AND THE UNITED STATES INFANTS UNDER TWO YEARS
OF AGE REQUIRE A TICKET.
(D) ONLY ONE INFANT UNDER THE AGE OF TWO YEARS MAY BE HELD IN THE LAP OF AN ACCOMPANYING PASSENGER 12
YEARS OF AGE OR OLDER.
(E) NO SINGLE PASSENGER SHALL BE RESPONSIBLE FOR MORE THAN ONE INFANT WHETHER THE INFANTS IS HELD ON THE
LAP OF AN ACCOMPANYING PASSENGER OR A SEAT HAS BEEN
PURCHASED FOR THE INFANT AND THE INFANT IS SECURED IN AN APPROVED CHILD RESTRAINT SYSTEM (CAR SEAT).
(F) AN INFANT UNDER TWO YEARS OF AGE AT THE TIME OF
DEPARTURE BUT REACHING HIS/HER SECOND BIRTHDAY DURING THE CONTINUING/RETURN FLIGHT(S) WILL REQUIRE
A SEAT AND MUST PAY THE APPLICABLE FARE FOR THE
CONTINUING/RETURN FLIGHT(S). (G) INFANTS UNDER TWO YEARS OF AGE OCCUPYING A SEAT MUST
BE PROPERLY SECURED IN A TRANSPORT CANADA OR UNITED
STATES FEDERAL AVIATION ADMINISTRATION (FAA) APPROVED CHILD RESTRAINT DEVICE.
CHILDREN
(3) ALL CHILDREN, TWO YEARS OF AGE OR OLDER, MUST BE TICKETED AND ASSIGNED A SEAT.
(A) PREFERRED SEAT MAY BE PURCHASED FOR AN
ADDITIONAL FEE AS PER OUR ADVANCED SEAT SELECTION GUIDELINES IN RULE 40(B)
(B) IF NOT PRE-PURCHASED, SEAT WILL BE ASSIGNED AT
TIME OF CHECK-IN AS PER OUR CHILDREN SEAT ASSIGNMENT GUIDELINES IN RULE 40(B)
(C) ALL CHILDREN, 12 YEARS OF AGE OR OLDER, WILL BE ABLE
TO TRAVEL UNACCOMPANIED WITHOUT SUPERVISION AND WILL BE CONSIDERED TO BE AN ADULT FOR FARE PURPOSES.
(D) ALL MINORS, 16 YEARS OF AGE OR OLDER, MAY ACCOMPANY
OTHER INFANTS AND CHILDREN UNDER 5 YEARS OF AGE AND WILL BE CONSIDERED AS ADULTS FOR THE PURPOSES OF
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TRAVEL AND WILL BE CHARGED THE APPLICABLE ADULT
FARE.
(E) ALL CHILDREN, 12 YEARS OF AGE OR OLDER, MAY
ACCOMPANY OTHER CHILDREN 5 YEARS OF AGE OR OLDER AND
WILL BE CONSIDERED AS ADULTS FOR THE PURPOSES OF
TRAVEL AND WILL BE CHARGED THE APPLICABLE ADULT
FARE.
(B) ACCEPTANCE OF INFANTS AND CHILDREN
FOR TRAVEL BETWEEN CANADA AND THE UNITED STATES
AGE
ACCEPTED CONDITIONS
9 DAYS TO YES
ONLY ONE INFANT IS PERMITTED PER
23 MONTHS
ADULT PASSENGER. (AT LEAST 16
(INFANT)
YEARS OF AGE OR THE INFANTS PARENT)
THE INFANT MAY TRAVEL FREE
OF CHARGE WHEN THE INFANT IS HELD
ON AN ACCOMPANYING ADULT'S LAP.
AN INFANT FOR WHOM A SEAT IS
PURCHASED MUST BE PROPERLY
SECURED IN AN APPROVED CHILD
RESTRAINT DEVICE AND WILL BE
ASSESSED THE APPLICABLE FARE.
2-11 YEARS YES
THESE PASSENGERS ARE CONSIDERED
OLD (CHILD)
TO BE A CHILD FOR THE PURPOSE OF
AIR TRAVEL AND WILL PAY THE
APPLICABLE ADULT'S FARE IF
AVAILABLE CHILDREN UNDER 5
YEARS OF AGE MUST BE ACCOMPANIED
THEIR PARENT OR GUEST WHO IS
BY AT LEAST 16 YEARS OF AGE.
ALL OTHER CHILDREN MUST BE
SUPERVISED BY A PASSENGER OF 12
YEARS OR OLDER. THE USE OF AN
APPROVED CHILD RESTRAINT DEVICE
IS OPTIONAL FOR CHILDREN AGE TWO
AND UP.
12 YEARS YES
THESE PASSENGERS ARE CONSIDERED
AND OLDER
TO BE ADULTS FOR THE PURPOSE OF
AIR TRAVEL AND WILL PAY THE
APPLICABLE ADULT FARE.
THESE PASSENGERS ARE ELIGIBLE
TO TRAVEL UNACCOMPANIED AND
UNSUPERVISED. FURTHERMORE THEY
MAY ACCOMPANY /CHILDREN
OVER THE AGE OF 5.
(C) DOCUMENTATION
(1) FOR TRAVEL BETWEEN CANADA AND THE UNITED STATES,
PASSENGERS UNDER 18 YEARS OF AGE REQUIRE A VALID
PASSPORT OR NEXUS CARD.
(2) IN ADDITION TO THE ABOVE, THE CARRIER MAY REQUIRE
PRESENTATION OF THE FOLLOWING DOCUMENTS WHEN
CHILDREN ARE ACCOMPANIED BY AN ADULT.
(A) DOCUMENTS STABLISHING LEGAL CUSTODY.
(B) PARENTAL CONSENT LETTER AUTHORIZING TRAVEL.
(C) DEATH CERTIFICATE IF ONE PARENT IS DECEASED.
(D) ANY OTHER DOCUMENTATION REQUIRED BY THE COUNTRY
OF DESTINATION.
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Rule 71 Carriage Of Persons With Disabilities
IN THE CASE OF CODE SHARE, PASSENGERS ARE ADVISED THAT THE
CARRIAGE OF PERSONS WITH DISABILITIES RULES APPLICABLE TO
THEIR TRANSPORTATION ARE THOSE OF THE CARRIER IDENTIFIED ON YOUR TICKET AND NOT OF THE CARRIER OPERATING THE FLIGHT.
(A) ACCEPTANCE FOR CARRIAGE
THE CARRIER WILL MAKE EVERY EFFORT TO ACCOMMODATE A PERSON WITH A DISABILITY AND WILL NOT REFUSE TO
TRANSPORT A PERSON SOLELY BASED ON HIS/HER DISABILITY.
IN INSTANCES WHEN REFUSING TRANSPORTATION TO A PERSON WITH A DISABILITY IS NECESSARY, THE CARRIER WILL PROVIDE
A WRITTEN EXPLANATION TO THE PERSON FOR THE DECISION TO
REFUSE CARRIAGE AT THE SAME TIME OF THE REFUSAL. (B) ACCEPTANCE OF DECLARATION OF SELF-RELIANCE
EXCEPT FOR APPLICABLE SAFETY-RELATED RULES AND
REGULATIONS. SWOOP WILL ACCEPT THE DETERMINATION MADE BY OR ON BEHALF OF A PERSON WITH A DISABILITY AS TO
SELF-RELIANCE. ONCE ADVISED THAT HE OR SHE IS
SELF-RELIANT, "SWOOP SHALL NOT REFUSE SUCH PASSENGER TRANSPORTATION ON THE BASIS THAT THE PERSON WITH A
DISABILITY IS NOT ACCOMPANIED BY A PERSONAL ATTENDANT OR
BASED ON THE ASSUMPTION THAT THE PASSENGER MAY REQUIRE ASSISTANCE FROM AIRLINE EMPLOYEES IN MEETING THE
PASSENGER'S NEEDS SUCH AS ASSISTANCE WITH EATING, USING
THE WASHROOM FACILITIES OR ADMINISTERING MEDICATION WHICH ARE BEYOND THE RANGE OF SERVICES THAT ARE NORMALLY
OFFERED BY SWOOP.
SEE ALSO: RULE 105(A)(6)(D) REFUSAL TO TRANSPORT PASSENGER'S CONDITION, MEDICAL CLEARANCE
(C) MEDICAL CLEARANCE
SWOOP WILL NOT AUTOMATICALLY REQUIRE A MEDICAL CLEARANCE FOR PERSON WITH DISABILITIES AS A CONDITION OF TRAVEL.
RATHER, SWOOP MAY IN GOOD FAITH AND USING ITS REASONABLE
DISCRETION, DETERMINE THAT A PERSON WITH A DISABILITY REQUIRES MEDICAL CLEARANCE WHERE THEIR SAFETY OR
WELL-BEING, IN TERMS OF SUCH THINGS AS ASSISTANCE WITH
EATING, USING THE WASHROOM FACILITIES, OR THAT OF OTHER PASSENGERS IS IN QUESTION. WHERE SWOOP REFUSES TO
TRANSPORT A PASSENGER FOR SUCH REASONS A WRITTEN
EXPLANATION MUST BE PROVIDED AT THE TIME OF REFUSAL. WHEN MEDICAL CLEARANCE IS REQUIRED SWOOP MAY ASSESS A
PERSON'S FITNESS TO TRAVEL BASED ON INFORMATION AND/OR
DOCUMENTATION SUBMITTED BY THE PERSON WITH A DISABILITY (SUCH AS A NOTE FROM THE PERSON'S PHYSICIAN OF
HEALTHCARE PROFESSIONAL).
SEE ALSO: RULE 105(A)(6)(D) REFUSAL TO TRANSPORT PASSENGER'S CONDITION, MEDICAL CLEARANCE.
(D) ADVANCE NOTICE
WHERE A PASSENGER REQUESTS A SERVICE SET OUT IN THIS RULE AT LEAST 48 HOURS PRIOR TO DEPARTURE. SWOOP WILL
PROVIDE THE SERVICE. SUCH REQUESTS SHOULD BE MADE BY
THE PASSENGER AT THE TIME OF RESERVATION, AND AS FAR IN ADVANCE OF TRAVEL AS POSSIBLE. WHERE A PASSENGER
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REQUESTS A SERVICE LESS THAN 48 HOURS PRIOR TO DEPARTURE, SWOOP WILL MAKE A REASONABLE EFFORT TO PROVIDE THE SERVICE. (E) SEATING RESTRICTION AND ASSIGNMENTS WHEN A PERSON IDENTIFIES THE NATURE OF HIS OR HER DISABILITY, SWOOP WILL INFORM THE PASSENGER OF THE AVAILABLE SEATS THAT ARE MOST ACCESSIBLE AND THEN ESTABLISH WITH THAT PASSENGER AN APPROPRIATE SEAT ASSIGNMENT. PASSENGERS WITH A DISABILITY WILL NOT BE PERMITTED TO OCCUPY SEATS IN DESIGNATED EMERGENCY EXIT ROWS, OR OTHERWISE IN ACCORDANCE WITH APPLICABLE SAFETY-RELATED RULES AND REGULATIONS. PERSON WITH DISABILITIES AND THEIR ATTENDANTS, WHO WILL MEET THE PERSONS DISABILITY-RELATED NEEDS WILL BE SEATED TOGETHER. (F) ACCEPTANCE OF AIDS IN ADDITION TO THE REGULAR BAGGAGE ALLOWANCE, SWOOP WILL ACCEPT WITHOUT CHARGE AS PRIORITY CHECKED BAGGAGE, MOBILITY AIDS, INCLUDING (1) AN ELECTRIC WHEELCHAIR, A SCOOTER OR A MANUALLY
OPERATED RIGID-FRAME WHEELCHAIR. (2) A MONTHLY OPERATED FOLDING WHEELCHAIR (3) A WALKER, A CANE, CRUTCHES OR BRACES (4) ANY DEVICE THAT ASSISTS THE PERSON TO COMMUNICATE
AND (5) ANY PROSTHESIS OR MEDICAL DEVICE WHERE SPACE PERMITS, SWOOP WILL WITHOUT CHARGE PERMIT THE PERSON TO STORE A MANUALLY OPERATED FOLDING WHEELCHAIR AND SMALL AIDS IN THE PASSENGER CABIN, OR IN A DEDICATED SPACE IN THE CARGO HOLD DURING THE FLIGHT. THE ASSEMBLING AND DISASSEMBLING OF MOBILITY AIDS BY SWOOP WITHOUT CHARGE. WHEELCHAIRS AND MOBILITY AIDS WILL BE THE LAST ITEMS TO BE STOWED IN THE AIRCRAFT HOLD AND THE FIRST ITEMS TO BE REMOVED. APPLICABLE TO DOMESTIC OPERATIONS: WHERE THE DESIGN OF THE AIRCRAFT THAT HAS FEWER THAN 60 PASSENGER SEATS DOES NOT PERMIT THE CARRIAGE OF A PERSON'S AID, THE AIR CARRIER IS NOT REQUIRED TO CARRY THE AID. THE CARRIER WILL ADVISE THE PERSON ABOUT TRANSPORTATION ARRANGEMENTS THAT AVAILABLE FOR THE AID. NOTE: FOR PROVISIONS RELATED TO LIMITATIONS OF
LIABILITY REGARDING LOSS OF DAMAGE TO, OR DELAY IN DELIVERING MOBILITY AIDS, REFER TO RULE 120(B),(4). MOBILITY AIDS OR RULE 121(B)(4), MOBILITY AIDS. (G) MANUALLY OPERATED WHEELCHAIR ACCESS THE CARRIER WILL PERMIT THE PERSON WHO USES A MANUALLY OPERATED WHEELCHAIR TO REMAIN IN THE WHEELCHAIR (1) UNTIL THE PERSON REACHES THE BOARDING GATE (2) WHERE FACILITIES PERMIT, WHILE THE PERSONS MOVING BETWEEN THE TERMINAL AND THE DOOR OF THE AIRCRAFT. (3) WHERE SPACE AND FACILITIES PERMIT, WHILE THE PERSON IS MOVING BETWEEN THE TERMINAL AND THE PASSENGER SEAT. (H) SERVICE DOGS THE CARRIER WILL ACCEPT FOR TRANSPORTATION, WITHOUT
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CHARGE, A SERVICE DOG REQUIRED TO ASSIST A PERSON WITH A DISABILITY PROVIDED THAT THE DOG IS PROPERLY HARNESSED AND CERTIFIED IN WRITING AS HAVING BEEN TRAINED BY A PROFESSIONAL SERVICE ANIMAL INSTITUTION. FOR THE COMFORT OF ALL PASSENGERS, THE CARRIER STAFF WILL DETERMINE, IN CONSULTATION WITH THE PERSON WITH A DISABILITY, WHERE THE PERSON AND SERVICE DOG WILL BE SEATED. THE CARRIER WILL ASSIGN A SEAT TO THE PERSON WHICH PROVIDES SUFFICIENT SPACE FOR THE PERSON AND THE SERVICE DOG AND THE CARRIER WILL PERMIT THE SERVICE DOG TO ACCOMPANY THE PERSON ON BOARD THE AIRCRAFT AND TO REMAIN ON THE FLOOR AT THE PERSON'S PASSENGER SEAT. WHERE THERE IS INSUFFICIENT FLOOR SPACE IN THE SEAT ROW OF THE PERSON'S PASSENGER SEAT, THE CARRIER WILL PERMIT THE SERVICE ANIMAL TO REMAIN ON THE FLOOR IN AN AREA WHERE THE CAN STILL EXERCISE CONTROL OVER THE ANIMAL. SEE ALSO: RULE 75 ACCEPTANCE OF ANIMALS (SERVICE ANIMALS AND PETS), AND FOR PROVISIONS RELATED TO LIMITATION OF LIABILITY REGARDING SERVICE ANIMALS, REFER TO RULE 129(B)(4). SERVICE ANIMALS OR RULE 121(B)(4), SERVICE ANIMALS. (I) SERVICE TO BE PROVIDED TO PERSONS WITH DISABILITIES SWOOP WILL ENSURE THAT SERVICES ARE PROVIDED TO PERSONS WITH DISABILITIES WHEN A REQUEST FOR SUCH SERVICES IS MADE AT LEAST 48 HOURS PRIOR TO DEPARTURE, AND WILL MAKE REASONABLE EFFORTS TO ACCOMMODATE REQUESTS NOT MADE WITHIN THIS LIMIT. SERVICES TO BE PROVIDED UPON REQUEST WILL INCLUDE. (1) ASSISTING WITH REGISTRATION AT THE CHECK-IN COUNTER; (2) ASSISTING IN PROCEEDING TO THE BOARDING AREA; (3) ASSISTING IN BOARDING AND DEPLANING; (4) ASSISTING IN STOWING AND RETRIEVING CARRY-ON
BAGGAGE AND RETRIEVING CHECKED BAGGAGE (5) ASSISTING IN MOVING TO AND FROM AN AIRCRAFT
LAVATORY; (6) ASSISTING IN PROCEEDING TO THE GENERAL PUBLIC AREA
OR, IN SOME CASES, TO A REPRESENTATIVE OF ANOTHER CARRIER; (7) TRANSFERRING A PERSON BETWEEN THE PERSON'S OWN MOBILITY AID AND A MOBILITY AID PROVIDED BY THE CARRIER; (8) TRANSFERRING A PERSON BETWEEN A MOBILITY AID AND THE PERSON'S PASSENGER SEAT; (9) PROVIDING LIMITED ASSISTANCE WITH MEALS, SUCH AS OPENING PACKAGES, IDENTIFYING ITEMS AND CUTTING LARGE FOOD PORTIONS; (10) INQUIRING PERIODICALLY DURING A FLIGHT ABOUT A PERSON'S NEEDS; AND (11) BRIEFING INDIVIDUAL PASSENGERS WITH DISABILITIES AND THEIR ATTENDANT OF EMERGENCY PROCEDURES AND THE LAYOUT OF THE CABIN. (J) BOARDING AND DEPLANING WHERE A PERSON WITH A DISABILITY REQUESTS ASSISTANCE IN BOARDING OR SEATING OR IN STOWING CARRY-ON BAGGAGE, SWOOP WILL ALLOW THE PERSON, UPON REQUEST, TO BOARD THE AIRCRAFT IN ADVANCE OF OTHER PASSENGERS WHERE TIME PERMITS. SWOOP MAY ALSO REQUIRE A PERSON, EVEN IN THE ABSENCE OF A REQUEST TO DO SO, TO BOARD THE AIRCRAFT IN
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ADVANCE OF OTHER PASSENGERS IN ORDER THAT IT HAS SUFFICIENT TIME TO PROVIDE THE REQUESTED ASSISTANCE. (K) COMMUNICATION AND CONFIRMATION OF INFORMATION ANNOUNCEMENTS TO PASSENGERS CONCERNING STOPS, DELAYS SCHEDULE CHANGES, CONNECTIONS, ONBOARD SERVICES AND CLAIMING OF BAGGAGE WILL BE MADE IN VISUAL, VERBAL AND/OR WRITTEN FORMAT TO PERSONS WITH DISABILITIES WHO REQUEST SUCH A SERVICE. FOR ANY UPDATES PROVIDED IN A PAPER FORMAT, THE CARRIER WILL PROVIDE IT IN LARGE PRINT, BRAILLE, OR A DIGITAL FORMAT, UPON REQUEST. THE CARRIER WILL SUPPLY A WRITTEN CONFIRMATION OF SERVICES THAT IT WILL PROVIDE TO THAT PERSON. SWOOP WILL APPLY A WRITTEN CONFIRMATION OF SERVICES THAT IT WILL PROVIDE TO THAT PERSON. (L) INQUIRE PERIODICALLY WHEN PERSONS IN WHEELCHAIRS WHO ARE NOT INDEPENDENTLY MOBILE ARE WAITING TO BOARD AN AIRCRAFT, SWOOP WILL INQUIRE PERIODICALLY ABOUT THEIR NEEDS, AND SHALL ATTEND TO THOSE NEEDS WHERE THE SERVICES REQUIRED ARE USUALLY PROVIDED BY SWOOP.
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Rule 75 Acceptance Of Animals (Service Dogs And Pets)
(A) GENERAL (1) SWOOP DOES NOT ACCEPT ANY PETS IN THE CABIN OR AS CHECKED BAGGAGE AT THIS TIME. (2) SWOOP DOES NOT ACCEPT SEARCH AND RESCUE ANIMALS ACCOMPANIED BY HANDLERS AT THIS TIME. (3) SWOOP DOES NOT ACCEPT SERVICE DOGS (SEE BELOW).
(B) SERVICE DOGS SERVICE DOGS ASSISTING A PERSON WITH A DISABILITY THAT HAVE BEEN CERTIFIED IN WRITING AS HAVING BEEN TRAINED BY A PROFESSIONAL SERVICE INSTITUTION WILL BE PERMITTED IN THE PASSENGER CABIN OF THE AIRCRAFT. THE DOG MUST REMAIN ON THE FLOOR AT THE PERSON'S SEAT. (1) SWOOP WILL ACCEPT FOR TRANSPORTATION WITHOUT CHARGE A SERVICE DOG TO ASSIST A PERSON WITH A DISABILITY. THE PASSENGER ACCOMPANYING THE SERVICE DOG WILL BE ENTITLED TO THE NORMAL FREE BAGGAGE ALLOWANCE. (2) SWOOP, IN CONSULTATION WITH THE PERSON WITH A DISABILITY WHO IS ACCOMPANIED BY A SERVICE DOG, WILL DETERMINE WHERE THE PERSON WITH DISABILITY WILL BE SEATED IN ORDER TO ENSURE THAT ADEQUATE SPACE IS PROVIDED TO THE PERSON AND THE SERVICE DOG. SEE ALS: TO RULE 120(B)(4), SERVICE DOGS OR RULE 121(B)(4), SERVICE DOGS).
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Rule 80 Administrative Formalities - Travel Documents, Customs And
Security
(A) GENERAL (1) THE PASSENGER IS RESPONSIBLE FOR OBTAINING ALL REQUIRED TRAVEL DOCUMENTS (PASSPORTS, VISAS, TOURIST CARD, HEALTH CERTIFICATES, OR OTHER APPROPRIATE AND NECESSARY IDENTIFICATION) INCLUDING THOSE OF ANY CHILDREN THAT ARE ACCOMPANIED BY THE PASSENGER. (2) THE PASSENGER IS RESPONSIBLE FOR COMPLYING WITH ALL LAWS, REGULATIONS, ORDERS, DEMANDS AND TRAVEL REQUIREMENTS OF COUNTRIES TO BE FLOWN FROM, INTO OR THROUGH AND ALSO FOR COMPLYING (3) SWOOP WILL NOT BE LIABLE FOR ANY HELP OR INFORMATION GIVEN EITHER VERBALLY OR IN WRITING TO THE PASSENGER IN GOOD FAITH ABOUT PROPER TRAVEL DOCUMENTATION. (4) SWOOP WILL NOT BE LIABLE TO THE PASSENGER FOR ANY CONSEQUENCES RESULTING FROM THE FAILURE OF THE PASSENGER TO OBTAIN THE NECESSARY TRAVEL DOCUMENT OR FROM THE FAILURE TO COMPLY WITH THE LAWS, REGULATIONS, ORDERS AND/OR DEMANDS OF COUNTRIES TO BE FLOWN FROM, INTO OR THROUGH.
(B) TRAVEL DOCUMENTS PRIOR TO TRAVEL, THE PASSENGER MUST BE PREPARED TO SUBMIT FOR INSPECTION TO THE CARRIER ALL TRAVEL DOCUMENTS REQUIRED BY THE COUNTRIES CONCERNED. (2) SWOOP WILL HAVE THE RIGHT TO MAKE AND RETAIN COPIES OF THE TRAVEL DOCUMENTS PRESENTED BY THE PASSENGER. (3) AS DESCRIBED IN RULE 105, REFUSAL TO TRANSPORT, SWOOP RESERVES THE RIGHT TO REFUSE TRANSPORTATION TO ANY PASSENGER WHO FAILS TO PRESENT ALL EXIT ENTRY HEALTH AND OTHER DOCUMENTS REQUIRED BY LAW, REGULATION, ORDER, DEMAND OR OTHER REQUIREMENT OF THE COUNTRIES WHERE TRAVEL IS INTENDED OR WHOSE TRAVEL DOCUMENTS DO NOT APPEAR TO BE IN ORDER.
(C) FINES, DETENTION COSTS (1) IF SWOOP IS REQUIRED TO PAY ANY FINE OR PENALTY OR HAS INCURRED ANY EXPENSE BECAUSE THE PASSENGER WAS REFUSED ENTRY INTO A COUNTRY BY A REASON OF HER/HIS FAILURE TO COMPLY WITH THE LAWS, REGULATIONS, ORDERS AND AND/OR REQUIREMENTS OF THAT COUNTRY OR HAS FAILED TO PRODUCE REQUIRED TRAVEL DOCUMENTS, THE PASSENGER WILL REIMBURSE SWOOP, ON DEMAND, ANY AMOUNT SO PAID OR EXPENSE INCURRED BY SWOOP. (2) A PASSENGER FOUND INADMISSIBLE EITHER ON ROUTE TO OR AT DESTINATION WILL NOT BE PROVIDED A REFUND BY SWOOP ON ANY USED SECTOR IRRESPECTIVE OF THE FARE PURCHASED. HOWEVER, THE PASSENGER WILL BE ENTITLED TO ANY RESIDUAL VALUE REMAINING ON HIS OR HER TICKET FOR ANY UNUSED SECTORS. THE PASSENGER MAY CHOOSE TO HAVE THIS RESIDUAL VALUE REFUNDED OR APPLIED TOWARDS THE ISSUANCE OF ANOTHER TICKET. (3) DUE TO THE PASSENGER'S INADMISSIBILITY INTO A
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COUNTRY OF TRANSIT OR DESTINATION, THE PASSENGER MUST PAY SWOOP THE APPLICABLE FARE TO BE TRANSPORTED FROM COUNTRY WHERE ENTRY WAS REFUSED TO THE ORIGINAL POINT OF ORIGIN OR TO AN ALTERNATIVE DESTINATION. SWOOP WILL APPLY TO THE PAYMENT OF SUCH A FARE ANY FUNDS PAID BY THE PASSENGER TO THE CARRIER TO UNUSUAL CARRIAGE OR ANY FUNDS OF THE PASSENGER IN POSSESSION OF THE CARRIER. (D) CUSTOMS AND IMMIGRATION INSPECTION AS REQUIRED THE PASSENGER MUST BE PRESENT FOR THE INSPECTION OF HIS/HER BAGGAGE BY CUSTOMS OR OTHER GOVERNMENT OFFICIALS. SWOOP WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUFFERED BY THE PASSENGER IN THE COURSE OF SUCH INSPECTION OR THROUGH THE PASSENGER'S FAILURE TO COMPLY WITH THIS REQUIREMENT IF THE PASSENGER'S BAGGAGE WAS NOT IN THE CHARGE OF SWOOP. (E) SECURITY INSPECTION THE PASSENGER SHALL SUBMIT TO ALL NECESSARY SECURITY CHECKS BY GOVERNMENT, AIRPORT OFFICIAL AND BY SWOOP PERSONNEL.
Security
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Rule 85 Ground Transfer Services
(A) GENERAL (1) SWOOP DOES NOT MAINTAIN, OPERATE OR PROVIDE GROUND TRANSFER SERVICES BETWEEN AIRPORTS OR BETWEEN AIRPORTS AND CITY CENTERS. (2) ANY GROUND TRANSFER SERVICE IS PERFORMED BY INDEPENDENT OPERATORS WHO ARE NOT AND SHALL NOT BE DEEMED TO BE, AGENTS OR SERVANTS OF SWOOP. (3) ANY EFFORT BY EMPLOYEE, AGENT OR REPRESENTATIVE OF SWOOP IN ASSISTING THE PASSENGER TO MAKE ARRANGEMENTS FOR SUCH GROUND TRANSFER SERVICE SHALL IN NO WAY MAKE THE CARRIER LIABLE FOR THE ACTS OR OMISSIONS OF SUCH AN INDEPENDENT OPERATOR.
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Rule 90 Schedule Irregularities
(A) APPLICABILITY
THE RULE APPLIES TO ALL PASSENGERS IRRESPECTIVE OF THE
TYPE OF FARE ON WHICH THEY ARE TRAVELLING. DEFINITIONS OF SITUATIONS WITHIN AND OUTSIDE OF THE
AIRLINE'S CONTROL:
SITUATIONS WITHIN AIRLINE CONTROL ARE ANY SITUATIONS NOT COVERED BY THE TWO CATEGORIES BELOW. FOR EXAMPLE, THEY
INCLUDE COMMERCIAL OVERBOOKING; SCHEDULED MAINTENANCE OF
AN AIRCRAFT THAT IS NECESSARY TO COMPLY WITH LEGAL REQUIREMENTS; OR MECHANICAL MALFUNCTION OF THE AIRCRAFT
IDENTIFIED DURING SCHEDULED MAINTENANCE.
SITUATIONS WITHIN AIRLINE CONTROL BUT REQUIRED FOR SAFETY PURPOSES ARE TYPICALLY UNFORESEEN EVENTS
LEGALLY REQUIRED TO REDUCE SAFETY RISK TO PASSENGERS.
WHILE THIS INCLUDES MECHANICAL PROBLEMS, IT DOES NOT INCLUDE SCHEDULED MAINTENANCE OR MECHANICAL PROBLEMS
IDENTIFIED DURING SCHEDULED MAINTENANCE. SAFETY
DECISIONS MADE BY THE PILOT AND THOSE MADE UNDER AN AIRLINE'S SAFETY MANAGEMENT SYSTEM WOULD ALSO FALL INTO
THIS CATEGORY.
SITUATIONS OUTSIDE AIRLINE CONTROL INCLUDE: WAR, OR POLITICAL INSTABILITY; ILLEGAL ACTS OR
SABOTAGE; METEOROLOGICAL CONDITIONS OR NATURAL DISASTERS
THAT MAKE THE SAFE OPERATION OF THE AIRCRAFT IMPOSSIBLE; INSTRUCTIONS FROM AIR TRAFFIC CONTROL; A NOTICE TO
AIRMEN (AS DEFINED IN THE CANADIAN AVIATION
REGULATIONS); A SECURITY THREAT; AIRPORT OPERATION ISSUES; A MEDICAL EMERGENCY; A COLLISION WITH WILDLIFE;
A LABOUR DISRUPTION WITHIN THE CARRIER OR WITHIN AN
ESSENTIAL SERVICE PROVIDER SUCH AS AN AIRPORT OR AN AIR NAVIGATION SERVICE PROVIDER; A MANUFACTURING DEFECT IN
AN AIRCRAFT THAT REDUCES THE SAFETY OF PASSENGERS AND
THAT WAS IDENTIFIED BY THE MANUFACTURER OF THE AIRCRAFT CONCERNED, OR BY A COMPETENT AUTHORITY; AND AN ORDER OR
INSTRUCTION FROM AN OFFICIAL OF A STATE OR A LAW
ENFORCEMENT AGENCY OR FROM A PERSON RESPONSIBLE FOR AIRPORT SECURITY.
(B) GENERAL
DURING A FLIGHT DISRUPTION, THE CARRIER WILL KEEP TRAVELLERS REGULARLY INFORMED IF THERE IS A FLIGHT
DISRUPTION (FLIGHT AND TARMAC DELAYS; FLIGHT
CANCELLATIONS; AND DENIALS OF BOARDING), AS TO THE REASON FOR THE DISRUPTION AS SOON AS IT IS FEASIBLE.
THE FLIGHT STATUS WILL BE PROVIDED EVERY 30 MINUTES
UNTIL A NEW DEPARTURE TIME HAS BEEN CONFIRMED OR ALTERNATIVE TRAVEL ARRANGEMENTS HAVE BEEN MADE. NEW
STATUS INFORMATION WILL BE PROVIDED TO TRAVELLERS
SOONER THAN 30 MINUTES AFTER THE LAST UPDATE IF APPLICABLE AND FEASIBLE. THIS INFORMATION WILL BE
PROVIDED THROUGH:
AN AUDIBLE ANNOUNCEMENT; A VISIBLE ANNOUNCEMENT, UPON REQUEST; AND
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THE AVAILABLE COMMUNICATION METHOD THE PASSENGER HAS SELECTED (E.G., EMAIL, SMS). (1) SWOOP WILL MAKE ALL REASONABLE EFFORTS TO TRANSPORT THE PASSENGER AND HIS/HER BAGGAGE AT THE TIMES INDICATED IN ITS TIMETABLE. (2) TIMES SHOWN TIMETABLES OR ELSEWHERE ARE APPROXIMATE AND NOT GUARANTEED AND FORM NO PART OF THE CONTRACT OF CARRIAGE. SWOOP WILL NOT BE RESPONSIBLE FOR ERROR OR OMISSIONS EITHER IN TIMETABLES OR OTHER REPRESENTATION OF SCHEDULES. NO EMPLOYEE, AGENT OR REPRESENTATIVE OF SWOOP IS AUTHORIZED TO BIND SWOOP BY ANY STATEMENT OR REPRESENTATION REGARDING THE DATE OF DEPARTURE OR ARRIVAL, OR OF THE OPERATION OF ANY FLIGHT.
1. Swoop will not guarantee and will not be held liable for cancellations or changes to flight times that appear on passengers' tickets due to force majeure.
2. Swoop will make all reasonable efforts to inform passengers of delays and schedule changes and, to the extent possible, the reason for the delay or change.
3. Swoop will determine when a delay or cancellation is controllable and identify which passengers are eligible for applicable compensation.
4. A delay, cancellation or denial of boarding that is directly attributable to an earlier delay or cancellation that is due to situations outside of Swoop's control, is considered to also be due to situations outside of Swoop's control when all reasonable measures to mitigate the impact of the earlier delay or cancellation have been taken.
5. A delay, cancellation or denial of boarding that is directly attributable to an earlier delay or cancellation that is due to situations within Swoop's control but required for safety purposes, is considered to also be within Swoop's control but required for safety purposes when all reasonable measures to mitigate the impact of the earlier delay or cancellation have been taken.
6. When Swoop is unable to permit a passenger to occupy a seat on board a Flight because the number of seats that may be occupied on the Flight is less than the number of passengers who have checked in by the required time, hold a confirmed reservation and valid travel documentation and are present at the boarding gate at the required boarding time, Swoop will follow the provisions of Rule 95, unless as otherwise provided in other applicable foreign legislation.
7. It is always recommended that the passenger communicate with Swoop either by telephone, electronic device or via Swoop's Web site or to refer to airport terminal displays to ascertain the flight's status and departure time.
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8. In the case of schedule irregularities, Swoop will give priority for assistance to any person with a disability and unaccompanied minors.
9. Swoop whose flight experiences a schedule irregularity will make onward arrangements for the passenger to the next point shown on the ticket.
(C) PASSENGER OPTIONS - RE-ROUTING OR REFUND
1. In the event of a delay, not within Swoop's control that results in a delay of 3 hours or more, Swoop will provide the following: a. Upon request by a passenger, Swoop will provide alternative travel arrangements free of charge to ensure that passengers complete their itinerary as soon as feasible. Swoop will provide a confirmed reservation on the next available flight operated by Swoop or on a flight operated by a Carrier with which Swoop has a commercial agreement, if the next available flight is travelling on a reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger's original ticket. b. Swoop will, to the extent possible, provide comparable travel arrangements to the original ticket, and will not request supplementary payment if the alternative travel arrangements provide for a higher class of service.
2. In the event of a flight cancellation or denial of boarding due to situations outside Swoop's control, Swoop will provide the following: a. Swoop will provide alternative travel arrangements free of charge to ensure that passengers complete their itinerary as soon as feasible. Swoop will provide a confirmed reservation on the next available flight operated by Swoop or on a flight operated by a Carrier with which the original carrier has a commercial agreement, if the next available flight is travelling on a reasonable air route from the airport at which the passenger is located to the
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destination that is indicated on the passenger's original ticket. b. The Carrier will, to the extent possible, provide comparable travel arrangements to the original ticket, and will not request supplementary payment if the alternative travel arrangements provide for a higher class of service. 3. In the event of a delay of 3 hours or more due to situations within the Swoop's control or within the Swoop's control but required for safety purposes, Swoop will provide the following upon passenger request: a. Swoop will provide alternative travel arrangements free of charge to ensure that passengers complete their itinerary as soon as feasible. Swoop will provide a confirmed reservation on the next available flight operated by Swoop or on a flight operated by a carrier with which Swoop has a commercial agreement, if the next available flight is travelling on a reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger's original ticket. b. Swoop will, to the extent possible, provide comparable travel arrangements to the original ticket, and will not request supplementary payment if the alternative travel arrangements provide for a higher class of service. If the class of service is lower than the original ticket, Swoop will refund the difference in the cost of the applicable portion of the ticket. c. Refunds will be provided for any additional services purchased by a passenger in connection with the original ticket if the passenger did not receive those services on the alternate flight or the passenger paid for those services a second time. Refunds will be paid by the method used for the original payment and to the person who purchased the ticket or additional service.
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d. If the alternative travel arrangements do not meet the passenger's needs, Swoop will refund the unused portion on the ticket. If the passenger is no longer at the point of origin and the travel no longer serves a purpose because of the delay, Swoop will refund the ticket and provide a confirmed reservation for a Swoop flight that is to the point of origin and accommodates the passenger's travel needs. Refunds will be paid by the method used for the original payment and to the person who purchased the ticket or additional service.
e. Swoop will, to the extent possible, provide comparable travel arrangements to the original ticket, and will not request supplementary payment if the alternative travel arrangements provide for a higher class of service.
4. In the event of a Flight Cancellation or Denial of Boarding within Swoop's control or a Flight Cancellation or Denial of Boarding within Swoop's control but required for safety purposes, Swoop will provide the following: a. Swoop will provide alternative travel arrangements free of charge to ensure that passengers complete their itinerary as soon as feasible. Swoop will provide a confirmed reservation on the next available flight operated by Swoop or on a flight operated by a carrier with which Swoop carrier has a commercial agreement, if the next available flight is travelling on a reasonable air route from the airport at which the passenger is located to the destination that is indicated on the passenger's original ticket. b. Swoop will, to the extent possible, provide comparable travel arrangements to the original ticket, and will not request supplementary payment if the alternative travel arrangements provide for a higher class of service. If the class of service is lower than the original ticket, the
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carrier will refund the difference in the cost of the applicable portion of the ticket. c. Refunds will be provided for any additional services purchased by a passenger in connection with the original ticket if the passenger did not receive those services on the alternate flight or the passenger paid for those services a second time. Refunds will be paid by the method used for the original payment and to the person who purchased the ticket or additional service. d. If the alternative travel arrangements do not meet the passenger's needs, Swoop will refund the unused portion on the ticket. If the passenger is no longer at the point of origin and the travel no longer serves a purpose because of the delay, Swoop will refund the ticket and provide a confirmed reservation for a Swoop flight that is to the point of origin and accommodates the passenger's travel needs. Refunds will be paid by the method used for the original payment and to the person who purchased the ticket or additional service. e. Swoop will, to the extent possible, provide comparable travel arrangements to the original ticket, and will not request supplementary payment if the alternative travel arrangements provide for a higher class of service.
(D) RIGHT TO CARE
1. In the event of a delay or flight cancellation within Swoops control or within the Swoop's control and required for safety purposes, in which a passenger is informed of the delay less than 12 hours before the schedule departure time indicated on the original ticket, and the passenger has waited two hours after the departure time indicated on the ticket, a passenger will be offered the following:
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a. A meal voucher b. Access to a means of communication, if necessary. c. If Swoop expects that the passenger will be required to
wait overnight for their original flight and the flight is a minimum of six hours delayed or a reserved flight as part of alternative travel arrangements, the Carrier will offer, free of charge, hotel or other comparable accommodation as well as transportation to and from the accommodation, taking into consideration the location of the passenger. Swoop is not obligated to provide overnight accommodation for passengers at the first airport of departure on the ticket. d. Swoop may limit or refuse to provide any of the above standards of treatment if providing the treatment would further delay the passenger. 2. In case of a Denied Boarding due to situations within Swoop's control or within the Swoop's control but required for safety purposes, a passenger will be offered the following: a. Before a passenger boards a flight reserved as part of an alternate travel arrangement, Swoop will provide the passenger a meal voucher and access to a means of communication. b. If Swoop expects that the passenger will be required to wait overnight for their original flight and the flight is a minimum of six hours delayed or a reserved flight as part of alternative travel arrangements, the Carrier will offer, free of charge, hotel or other comparable accommodation as well as transportation to and from the accommodation, taking into consideration the location of the passenger. Swoop is not obligated to provide overnight accommodation for passengers at the first airport of departure on the ticket.
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c. Swoop may limit or refuse to provide any of the above
standards of treatment if providing the treatment would
further delay the passenger.
(E) TARMAC DELAYS A TARMAC DELAY OCCURS WHEN THE FLIGHT IS DELAYED AFTER THE DOORS ON THE PLANE HAVE CLOSED PRIOR TO TAKE OFF, OR AFTER THE PLANE HAS LANDED. THE MINIMUM TREATMENT FOR ALL TARMAC DELAYS INCLUDE; ACCESS TO WORKING LAVATORIES, PROPER VENTILATION AND HEATING OR COOLING, FOOD AND DRINK, AND THE ABILITY TO COMMUNICATE WITH PEOPLE OUTSIDE THE PLANE FREE OF CHARGE, IF FEASIBLE. IN ADDITION, AFTER A TWO HOUR TARMAC DELAY, THE CARRIER WILL BE REQUIRED TO RETURN TO THE GATE SO THAT PASSENGERS CAN DISEMBARK. HOWEVER, A PLANE WILL BE PERMITTED TO STAY ON THE TARMAC FOR UP TO 45 ADDITIONAL MINUTES, IF IT IS LIKELY THAT IT WILL TAKE OFF WITHIN THAT PERIOD AND THE AIRLINE IS ABLE TO CONTINUED PROVIDING THE REQUIRED STANDARDS OF TREATMENT. THIS ALLOWANCE FOR A SHORT EXTENSION IS INTENDED TO ENSURE THAT THE PLANE CAN TAKE OFF IF THERE IS A REASONABLE PROSPECT OF THIS OCCURRING - SO THAT PASSENGERS REACH THEIR FINAL DESTINATION AND DO NOT SUFFER FURTHER INCONVENIENCE CAUSED BY A FLIGHT CANCELLATION. HOWEVER, IF TAKE OFF IS NOT LIKELY TO OCCUR WITHIN THAT 45 MINUTE WINDOW, THE PLANE WILL HAVE TO RETURN TO THE GATE. IN NO CIRCUMSTANCES WILL AIRLINES BE PERMITTED TO EXCEED THIS TIME, UNLESS THEY ARE PREVENTED FOR REASONS RELATED TO SAFETY, SECURITY, CUSTOMS OR AIR TRAFFIC CONTROL. IF A PASSENGER REQUIRES URGENT MEDICAL ASSISTANCE WHILE THE FLIGHT IS DELAYED ON THE TARMAC, THE CARRIER WILL FACILITATE ACCESS TO THAT ASSISTANCE. IF PASSENGERS ARE ALLOWED TO DISEMBARK DURING A TARMAC DELAY, IF FEASIBLE, THE CARRIER WILL GIVE PASSENGERS WITH DISABILITIES AND THEIR SUPPORT PERSON, SERVICE ANIMAL OR EMOTIONAL SUPPORT ANIMAL (IF ANY), THE OPPORTUNITY TO DISEMBARK FIRST.
(F) Compensation for Inconvenience Resulting from Delays or Cancellations within the Control of the Carrier
For flights departing on or after December 15, 2019, if a passenger is informed 14 days or less before the departure time on their ticket that the arrival of their flight at the destination that is indicated on their ticket will be delayed by at least three hours, and the delay is a caused by a situation under the Carrier's control, compensation will be provided if a passenger files a request for compensation with the Carrier before the first anniversary of the day on which the flight delay occurred.
Within 30 days from the date on which the carrier receives the request, the carrier will provide the compensation or an explanation why the compensation is not payable.
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The Carrier will provide compensation in the following amounts to passengers who are delayed due to delay or cancellation and when that delay is within the Control of the Carrier and when the passenger was informed 14 days or less about the delay. Regardless of the Fare paid, passengers are entitled to a monetary compensation as follows:
a. no compensation if the delay is less than three hours; b. $125, if the delay is three hours or more but less than six
hours; c. $250, if the delay is more than six hours but less than nine
hours; and d. $500, if the delay is more than nine hours.
The Carrier will compensate the passenger in the form of money unless it offers compensation in another form that has a greater monetary value than the applicable amounts referred to in this section, the passenger has been informed of the monetary value in writing and the alternative form of compensation does not expire. The passenger must confirm in writing that the passenger has been informed of the right to monetary compensation and has chosen to accept the alternative form of compensation.
(G) Claims Made for Delay, Cancellation or Denied Boarding
1. In the event of delays, cancellations or denied boarding, a passenger must submit claims directly to the Carrier and allow the Carrier 30 days or such time as prescribed by applicable law (whichever is the shorter time period) to respond directly to the passenger before engaging third parties to claim on the passenger's behalf.
2. The Carrier will not consider or process claims submitted by a third party if the passenger concerned has not submitted the claim directly to the Carrier and allowed the Carrier time to respond, in accordance with (1) above.
3. If a passenger does not have the capacity or the ability to submit a claim personally, the legal guardian or a representative of said passenger may submit a claim to the Carrier on the passenger's behalf. The Carrier may request evidence that the legal guardian or the representative has authority to submit a claim on the passenger's behalf.
4. A passenger may submit a claim to the Carrier on behalf of other passengers on the same booking. The Carrier may request evidence that the passenger has the consent of other passengers on the booking to submit a claim on their behalf.
5. The Carrier will not consider or process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on behalf of the passenger.
6. Passengers are not prohibited by this clause from consulting legal or other third-party advisers before submitting their claim directly to the Carrier.
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7. Any payment or refund will be made by cheque, email transfer, bank transfer, or through an online/electronic platform directly to the passenger, at the choice of the Carrier. The Carrier may request evidence that the bank account is held by the passenger concerned.
(H) Schedule Changes
1. In the event of a schedule change, the Traveller is entitled to a full refund to the original form of payment or accept to be booked on the next available Swoop flight.
2. When a schedule change results in the cancellation of all Swoop service to a destination, at Swoop's sole discretion, and if acceptable to the Traveller, Swoop may arrange for the Traveller to travel on a carrier Swoop has a commercial agreement with or via ground transportation.
3. The Carrier will make all reasonable efforts to inform Travellers of delays and schedule changes and, to the extent possible, the reason for the delay or change.
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Rule 95 Denied Boarding And Overbooking
WHEN SWOOP IS UNABLE TO PROVIDE PREVIOUSLY CONFIRMED SPACE
DUE TO THERE BEING MORE PASSENGERS HOLDING CONFIRMED
RESERVATIONS AND TICKETS THAN FOR WHICH THERE ARE AVAILABLE SEATS ON A FLIGHT, SWOOP WILL FOLLOW THE PROVISIONS OF THIS
RULE, UNLESS AS OTHERWISE PROVIDED IN OTHER APPLICABLE
FOREIGN LEGISLATION. (A) APPLICABILITY
(1) THIS RULE APPLIES TO ALL PASSENGERS IRRESPECTIVE OF
THE TYPE OF TICKETED FARE. (2) A PASSENGER WHO FAILS TO CHECK-IN OR PRESENT
THEMSELVES AT THE BOARDING AREA WITHIN SWOOP'S
CHECK-IN DEADLINE AND/OR BOARDING TIME DEADLINE AS SPECIFIED IN RULE 40(F), CHECK-IN TIME LIMITS, WILL
NOT RECEIVE DENIED BOARDING COMPENSATION, WILL AT
THE CARRIER'S DISCRETION HAVE THEIR RESERVATIONS CANCELLED AND WILL BE SUBJECT TO THE TERMS AND
CONDITIONS ASSOCIATED WITH THE FARE ON WHICH HE OR
SHE IS TRAVELLING. (3) IF A FLIGHT IS OVERBOOKED WITH THE RESULT THAT A
TICKETED PASSENGER IS NOT TRANSPORTED ON A FLIGHT
FOR WHICH HE/SHE HELD CONFIRMED SPACE, SWOOP WILL DEFINE A REMEDY OR REMEDIES TO MITIGATE THE IMPACT
OF THE OVERBOOKING OR CANCELLATION UPON THE
PASSENGER. IN DEFINING THE REMEDY OR REMEDIES APPROPRIATE IN A PARTICULAR CASE, SWOOP WILL
CONSIDER THE TRANSPORTATION NEEDS OF THE PASSENGER
AND ANY DAMAGES THE PASSENGER MAY HAVE SUFFERED BY REASON OF THE OVERBOOKING. IN CASES WHERE THE
PASSENGER IS OFFERED ALTERNATIVE REMEDIES, THE
CHOICE AMONG THE ALTERNATIVES SHALL REST WITH THE PASSENGER. IN PARTICULAR, SWOOP WILL OFFER ONE OR
MORE
OF THE FOLLOWING REMEDIES; RULE 95 (B) THRU (F) BELOW:
(B) REQUEST FOR VOLUNTEERS
WHEN A SITUATION OF DENIED BOARDING DUE TO OVERBOOKING OCCURS, THE FOLLOWING WILL APPLY:
SWOOP WILL COMMUNICATE AND PROVIDE INFORMATION TO
TRAVELLERS IN LINE WITH THOSE SET OUT IN RULE 90, SECTION (B).
(1) SWOOP WILL PUBLICLY ASK FOR VOLUNTEERS TO RELINQUISH
THEIR SEATS FROM AMONG THE CONFIRMED PASSENGERS. AT THE SAME TIME SWOOP WILL ANNOUNCE WHAT TYPE OF
BENEFITS PASSENGERS WILL BE ENTITLED TO SHOULD A
PASSENGER VOLUNTARILY RELINQUISH HIS/HER SEAT. THE REQUEST PROCESS WILL TAKE PLACE AT THE CHECK-IN OR
BOARDING AREAS. SWOOP WILL CONTINUE TO MAKE THIS
REQUEST OF PASSENGERS UNTIL IT OBTAINS ENOUGH VOLUNTEERS TO PREVENT OTHER PASSENGER FROM BEING
INVOLUNTARILY DENIED BOARDING OR UNTIL IT DETERMINES
THAT IT DOES NOT, DESPITE ITS BEST EFFORTS, HAVE ENOUGH VOLUNTEERS. SWOOP WILL
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PROVIDED IN WRITING TO THE VOLUNTEER THE AGREED TO BENEFITS PRIOR TO THE DEPARTURE OF THEIR FLIGHT. SWOOP MAY NOT DENY BOARDING TO ANY PASSENGER THAT IS ALREADY ONBOARD THE AIRCRAFT, UNLESS THE DENIED BOARDING IS A REQUIREMENT FOR SAFETY REASONS. (2) ONCE A PASSENGER HAS VOLUNTARILY RELINQUISHED HIS/HER SEAT, THE PASSENGER WILL NOT LATER BE INVOLUNTARILY DENIED BOARDING UNLESS HE/SHE HAS BEEN ADVISED AT THE TIME HE/SHE VOLUNTEERED OF SUCH POSSIBILITY. AT THE TIME THE PASSENGER IS ADVISED OF SUCH POSSIBILITY OF A FURTHER DENIAL OF BOARDING, THE PASSENGER IS TO BE ADVISED OF ANY FURTHER COMPENSATION TO WHICH HE OR SHE MAY BE ENTITLED TO RECEIVE. (3) THE PASSENGER WHO VOLUNTARILY SURRENDER HIS/HER SEAT WILL RECEIVE AGREED UPON BENEFITS FROM THE CARRIER. (C) INVOLUNTARY DENIED BOARDING CONSIDERATIONS IF A FLIGHT IS OVERSOLD (MORE PASSENGERS HOLD CONFIRMED RESERVATIONS THAN THERE ARE SEATS AVAILABLE), NO ONE MAY BE DENIED BOARDING AGAINST HIS/HER WILL UNTIL CARRIER PERSONNEL FIRST ASK FOR VOLUNTEERS WHO WILL GIVE UP THEIR RESERVATIONS WILLINGLY, IN EXCHANGE FOR A PAYMENT DEEMED ACCEPTABLE BY THE VOLUNTEERING PARTY. (1) IF THERE ARE NOT ENOUGH VOLUNTEERS, OTHER PASSENGERS MAY BE DENIED BOARDING INVOLUNTARILY, IN ACCORDANCE WITH THE FOLLOWING BOARDING PRIORITIES OF CARRIER; (2) IN THE EVENT MULTIPLE PASSENGERS HAVE PAID AN EQUAL FARE, THE LAST TO CHECK-IN WILL BE THE FIRST TO BE DENIED BOARDING. PRIORITY BOARDING WILL BE GIVEN TO THE FOLLOWING; (A) AN UNACCOMPANIED MINOR, (B) A PASSENGER WITH DISABILITIES AND THEIR SUPPORT
PERSON, SERVICE ANIMAL, OR EMOTIONAL SUPPORT ANIMAL, IF ANY, (C) A PASSENGER TRAVELLING WITH FAMILY MEMBERS; AND (D) A PASSENGER WHO WAS PREVIOUSLY DENIED BOARDING ON THE SAME TICKET. (D) TRANSPORTATION FOR PASSENGERS INVOLUNTARILY DENIED BOARDING A PASSENGER HAS THE RIGHT TO TAKE THE FLIGHT HE OR SHE HAS PURCHASED. SWOOP WILL PRESENT A PASSENGER WHO HAS BEEN INVOLUNTARILY DENIED BOARDING OPTIONS: FOR REASONS WITHIN THE CARRIER'S CONTROL: (1) TRANSPORTATION, WITHOUT FURTHER CHARGE AND WITHIN A REASONABLE TIME, TO THE PASSENGER'S INTENDED DESTINATION ON A TRANSPORTATION SERVICE IDENTIFIED BY SWOOP ON ITS OWN SERVICES OR VIA ANOTHER TRANSPORTATION PROVIDER. SWOOP WILL PROVIDE A CONFIRMED RESERVATION FOR THE NEXT AVAILABLE FLIGHT THAT IS OPERATED BY SWOOP, OR A CARRIER WITH WHICH SWOOP HAS A COMMERCIAL AGREEMENT, AND IS TRAVELLING ON ANY REASONABLE AIR ROUTE FROM THE AIRPORT AT WHICH THE PASSENGER IS LOCATED TO THE DESTINATION THAT IS INDICATED ON THE PASSENGER'S ORIGINAL TICKET. THIS ALTERNATIVE TRANSPORTATION WILL BE FOR SERVICES COMPARABLE TO THOSE OF THE ORIGINAL TICKET TO THE EXTENT POSSIBLE, OR; (2) IF THE TRAVELLER IS NO LONGER AT THE POINT OF ORIGIN
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THAT IS INDICATED ON THE TICKET AND THE TRAVEL NO LONGER SERVES A PURPOSE BECAUSE OF THE DELAY, CANCELLATION OR DENIAL OR BOARDING, REFUND THE TICKET AND PROVIDE THE PASSENGER WITH A CONFIRMED RESERVATION THAT (I) IS FOR A FLIGHT TO THE POINT OF ORIGIN, AND (II) ACCOMMODATES THE PASSENGER'S TRAVEL NEEDS, OR; (3) SWOOP WILL REFUND THE UNUSED PORTION OF THE TICKET. SWOOP WILL REFUND THE COST OF ANY ADDITIONAL SERVICES PURCHASED BY A PASSENGER IN CONNECTION WITH THEIR ORIGINAL TICKET IF THE PASSENGER DID NOT RECEIVE THOSE SERVICES ON THE ALTERNATIVE FLIGHT; OR THE PASSENGER PAID FOR THOSE SERVICES A SECOND TIME. REFUNDS WILL BE PAID BY THE METHOD USED FOR THE ORIGINAL PAYMENTS AND TO THE PERSON WHO PURCHASED THE TICKET OR ADDITIONAL SERVICES. (4) FOR REASONS OUTSIDE THE CARRIER'S CONTROL:
TRANSPORTATION, WITHOUT FURTHER CHARGE AND WITHIN A REASONABLE TIME, TO THE PASSENGER'S INTENDED DESTINATION ON A TRANSPORTATION SERVICE IDENTIFIED BY SWOOP ON ITS OWN SERVICES OR VIA ANOTHER TRANSPORTATION PROVIDER. SWOOP WILL PROVIDE A CONFIRMED RESERVATION FOR THE NEXT AVAILABLE FLIGHT THAT IS OPERATED BY SWOOP, OR A CARRIER WITH WHICH SWOOP HAS A COMMERCIAL AGREEMENT, AND IS TRAVELLING ON ANY REASONABLE AIR ROUTE FROM THE AIRPORT AT WHICH THE PASSENGER IS LOCATED TO THE DESTINATION THAT IS INDICATED ON THE PASSENGER'S ORIGINAL TICKET. THIS ALTERNATIVE TRANSPORTATION WILL BE FOR SERVICES COMPARABLE TO THOSE OF THE ORIGINAL TICKET TO THE EXTENT POSSIBLE, OR; (5) IN ADDITION TO THE ABOVE, THE CARRIER WILL ALWAYS CONSIDER THE NEEDS OF THE PASSENGER ON A CASE BY CASE BASIS AND TAKE INTO ACCOUNT ALL KNOWN CIRCUMSTANCES TO AVOID OR MITIGATE THE DAMAGES CAUSED BY THE SCHEDULE IRREGULARITY WITHIN THE CARRIER'S CONTROL. (E) COMPENSATION FOR PASSENGERS INVOLUNTARILY DENIED BOARDING IN ADDITION TO PROVIDING TRANSPORTATION, THE FOLLOWING WILL APPLY TO A PASSENGER WHO IS INVOLUNTARILY DENIED BOARDING FOR REASONS WITHIN THE AIRLINE'S CONTROL (AND IS NOT REQUIRED FOR SAFETY): (1) PASSENGER WHO IS DENIED BOARDING INVOLUNTARILY, IS ENTITLED TO A PAYMENT OF "DENIED BOARDING COMPENSATION" FROM THE CARRIER UNLESS THE PASSENGER (A) HAS NOT FULLY COMPLIED WITH CARRIER'S TICKETING, AND CHECK-IN REQUIREMENTS, OR IS NOT ACCEPTABLE FOR TRANSPORTATION UNDER THE AIRLINE'S USUAL RULES AND PRACTICES; OR (B) IS DENIED BOARDING BECAUSE THE FLIGHT IS CANCELLED. (C) IS DENIED BOARDING BECAUSE A SMALLER CAPACITY AIRCRAFT WAS SUBSTITUTED FOR SAFETY OR OPERATIONAL REASONS AND CARRIER TOOK ALL REASONABLE MEASURES TO AVOID THE SUBSTITUTION OR THAT IT WAS IMPOSSIBLE FOR CARRIER TO TAKE SUCH
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MEASURES; OR
(D) HAS BEEN OFFERED ACCOMMODATIONS IN SECTION OF
THE AIRCRAFT OTHER THAN SPECIFIED IN THE TICKET,
AT NO EXTRA CHARGE, (A PASSENGER SEATED IN A
SECTION FOR WHICH A LOWER FARE IS CHARGED MUST
BE GIVEN AN APPROPRIATE REFUND); OR
(E) CARRIER IS ABLE TO PLACE THE PASSENGER ON
ANOTHER FLIGHT OR FLIGHTS OFFERED BY SWOOP OR AN
ALTERNATE TRANSPORTATION SERVICE THAT IS PLANNED
TO REACH THE FINAL DESTINATION OR NEXT SCHEDULED
STOPOVER WITHIN ONE HOUR OF THE SCHEDULED
ARRIVAL OF THE PASSENGER'S ORIGINAL FLIGHT.
(2) A PASSENGER'S COMPENSATION IS BASED ON THE LENGTH OF
DELAY ARRIVAL AT THEIR FINAL DESTINATION. ELIGIBLE
PASSENGERS WHO ARE DENIED BOARDING INVOLUNTARILY ARE
ENTITLED TO:
MINIMUM LEVELS OF COMPENSATION
LENGTH OF DELAY AMOUNT (CAD)
0-6 HOURS
$900
6-9 HOURS
$1800
9 PLUS HOURS $2400
"LENGTH OF DELAY" IN THE CHART ABOVE IS BASED ON THE
ARRIVAL TIME OF THE ORIGINAL TICKET
(A) SWOOP MUST GIVE EACH PASSENGER WHO QUALIFIES FOR
DENIAL BOARDING COMPENSATION, A PAYMENT BY CASH
OR CASH EQUIVALENT CHEQUE OR DRAFT FOR THE
AMOUNT SPECIFIED ABOVE, OR TRAVEL
CREDITS ON THE DAY AND PLACE THE INVOLUNTARY
DENIED BOARDING OCCURS. IF THE PAYMENT
CANNOT BE MADE BEFORE THE PASSENGERS NEW
DEPARTURE TIME, THE PAYMENT WILL BE SENT TO THE
PASSENGER WITHIN 48 HOURS, AND THE AMOUNT OF
COMPENSATION WILL BE CONFIRMED IN WRITING PRIOR
TO THE PASSENGERS INITIAL FLIGHT DEPARTURE. THE
AMOUNT OF COMPENSATION MAY BE SUPPLEMENTED IF
THE PASSENGERS DELAY AT ARRIVAL TIME IS LONGER
THAN PREVIOUSLY AGREED TO WHEN THE PAYMENT WAS
ISSUED.
(B) SWOOP WILL INFORM PASSENGERS IN WRITING OF
THE AMOUNT OF CASH/CASH EQUIVALENT COMPENSATION
THAT WOULD BE DUE, AND THAT THE PASSENGER MAY
DECLINE TRAVEL CREDITS AND RECEIVE CASH OR
EQUIVALENT.
(C) SWOOP WILL FULLY DISCLOSE ALL MATERIAL
RESTRICTIONS BEFORE THE PASSENGER DECIDES TO
GIVE
UP THE CASH OR EQUIVALENT PAYMENT IN EXCHANGE
FOR TRAVEL CREDIT. ALTERNATIVE FORMS OF
PAYMENT WILL HAVE NO EXPIRY.
(D) SWOOP WILL OBTAIN A SIGNED AGREEMENT OF THE
PASSENGER CONFIRMING THAT THE PASSENGER WAS
PROVIDED WITH THE AFOREMENTIONED INFORMATION
PRIOR TO PROVIDING THE TRAVEL CREDIT IN LIEU OF
CASH OR CASH EQUIVALENT COMPENSATION.
(F) RIGHT TO CARE
IN ADDITION, A PASSENGER WHO IS INVOLUNTARILY DENIED
BOARDING WILL BE OFFERED THE FOLLOWING FREE
OF CHARGE PROVIDED THAT IT WILL NOT FURTHER DELAY THE
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PASSENGER; (A) A MEAL VOUCHER, IF THE TRANSPORTATION ACCEPTABLE TO
THE PASSENGER DEPARTS MORE THAN FOUR (4) HOURS AFTER THE ORIGINAL DEPARTURE TIME OF THE FLIGHT ON WHICH THE PASSENGER WAS DENIED BOARDING. (B) AN OVERNIGHT HOTEL STAY AND AIRPORT TRANSFERS, if Swoop expects that the passenger will be required to wait overnight for their original flight and the flight is a minimum of six hours delayed or a reserved flight as part of alternative travel arrangements, the Carrier will offer, free of charge, hotel or other comparable accommodation as well as transportation to and from the accommodation, taking into consideration the location of the passenger. Swoop is not obligated to provide overnight accommodation for passengers at the first airport of departure on the ticket. (C) ACCESS TO A MEANS OF COMMUNICATION. (G) TIME OF OFFER OF COMPENSATION (A) ONCE COMPENSATION HAS BEEN OFFERED, AND IF ACCEPTED, THE PASSENGER WILL SIGN AN ACKNOWLEDGMENT OF OFFER ON THE DAY AND AT THE PLACE WHERE THE DENIED BOARDING OCCURRED. (B) IN THE EVENT THE ALTERNATE TRANSPORTATION DEPARTS BEFORE THE ACKNOWLEDGMENT OF OFFER CAN BE SIGNED, THE OFFER WILL BE SENT BY MAIL OR BY OTHER MEANS WITHIN 24 HOURS AFTER THE TIME THE DENIED BOARDING OCCURS. THE PASSENGER WILL, IN TURN, SIGN THIS ACKNOWLEDGMENT AND RETURN IT BY MAIL TO THE CARRIER.
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Rule 105 Refusal To Transport
(A) REFUSAL TO TRANSPORT - REMOVAL OF PASSENGER
THE CARRIER WILL REFUSE TO TRANSPORT, OR WILL REMOVE ANY
PASSENGER AT ANY POINT FOR ANY OF THE FOLLOWING REASONS:
(1) GOVERNMENT REQUESTS, REGULATIONS AND FORCE MAJEURE
WHENEVER IT IS NECESSARY OR ADVISABLE TO:
(A) COMPLY WITH ANY GOVERNMENT REGULATION; OR,
(B) COMPLY WITH ANY GOVERNMENT REQUEST FOR
EMERGENCY TRANSPORTATION; OR,
(C) ADDRESS FORCE MAJEURE.
(2) SEARCH OF PASSENGER AND PROPERTY
WHEN THE PASSENGER REFUSES TO PERMIT A SEARCH OF HIS
PERSON OR PROPERTY FOR EXPLOSIVES OR FOR CONCEALED,
PROHIBITED, DEADLY OR DANGEROUS WEAPONS(S) OR
ARTICLE(S).
(3) PROOF OF IDENTITY/AGE
WHEN THE PASSENGER REFUSES A REQUEST TO PRODUCE
GOVERNMENT-ISSUED IDENTIFICATION TO DEMONSTRATE
PROOF OF IDENTITY.
APPLICABLE ONLY TO TRAVEL FROM CANADA:
NOTE:
THE CARRIER IS REQUIRED TO SCREEN EACH
PASSENGER BY LOOKING AT THE PASSENGER, AND
IN PARTICULAR THE PASSENGER'S ENTIRE FACE,
TO DETERMINE IF THEY APPEAR TO BE 18 YEARS
OF AGE OR OLDER.
THE CARRIER IS ALSO REQUIRED TO SCREEN EACH
PASSENGER WHO APPEARS TO BE 18 YEARS OF AGE OR OLDER
BY COMPARING THE PASSENGER, AND IN PARTICULAR THE
PASSENGER'S ENTIRE FACE, AGAINST ONE PIECE OF
GOVERNMENT-ISSUED PHOTO IDENTIFICATION THAT SHOWS
THE PASSENGER'S NAME, DATE OF BIRTH AND GENDER.
(4) IMMIGRATION OR OTHER SIMILAR CONSIDERATIONS
WHEN THE PASSENGER IS TO TRAVEL ACROSS ANY
INTERNATIONAL BOUNDARY, IF:
(A) THE TRAVEL DOCUMENTS OF THE PASSENGER ARE NOT
IN ORDER; OR,
(B) FOR ANY REASON THE PASSENGER'S EMBARKATION
FROM, TRANSIT THROUGH, OR ENTRY INTO ANY
COUNTRY FROM, THROUGH, OR TO WHICH THE
PASSENGER DESIRES TRANSPORTATION WOULD BE
UNLAWFUL OR WOULD OTHERWISE NOT BE PERMITTED.
(5) FAILURE TO COMPLY WITH CARRIER'S RULES AND
REGULATIONS
WHEN THE PASSENGER FAILS OR REFUSES TO COMPLY WITH
RULES AND REGULATIONS OF THE CARRIER AS STATED IN
THIS TARIFF.
(6) PASSENGER'S CONDITION
(A) WHEN THE PASSENGER'S ACTIONS OR INACTIONS PROVE
TO THE CARRIER THAT HIS/HER MENTAL,
INTELLECTUAL OR PHYSICAL CONDITION IS SUCH AS
TO RENDER HIM/HER INCAPABLE OF CARING FOR
HIMSELF/HERSELF WITHOUT ASSISTANCE OR MEDICAL
TREATMENT EN ROUTE UNLESS:
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(I) THE PASSENGER IS ACCOMPANIED BY A PERSONAL ATTENDANT WHO WILL BE RESPONSIBLE FOR ASSISTING WITH THE PASSENGER'S NEEDS EN ROUTE SUCH AS ASSISTANCE WITH EATING, USING THE WASHROOM FACILITIES OR ADMINISTERING MEDICATION WHICH ARE BEYOND THE RANGE OF SERVICES THAT ARE NORMALLY OFFERED BY THE CARRIER; AND,
(II) THE PASSENGER COMPLIES WITH REQUIREMENTS OF RULE(S) 71. CARRIAGE OF PERSONS WITH DISABILITIES.
EXCEPTION: - (FOR TRANSPORTATION TO/FROM AND WITHIN CANADA) THE CARRIER WILL ACCEPT THE DETERMINATION OF A PERSON WITH A DISABILITY AS TO SELF-RELIANCE AS PER RULE(S) 71, CARRIAGE OF PERSONS WITH DISABILITIES. NOTE: IF THE PASSENGER IS ACCOMPANIED BY AN ATTENDANT AND THE PASSENGER IS REFUSED TRANSPORT, THEN THE ATTENDANT WILL ALSO BE REFUSED TRANSPORT AND THE TWO WILL BE REMOVED FROM THE AIRCRAFT TOGETHER. (B) WHEN THE PASSENGER HAS A CONTAGIOUS DISEASE. (C) WHEN THE PASSENGER HAS AN OFFENSIVE ODOR. (D) WHEN THE CARRIER DETERMINES, IN GOOD FAITH AND USING ITS REASONABLE DISCRETION, THAT A PASSENGER'S MEDICAL OR PHYSICAL CONDITION INVOLVES AN UNUSUAL HAZARD OR RISK TO THEIR SELF OR OTHER PERSONS (INCLUDING, IN THE CASE OF EXPECTANT MOTHERS, UNBORN CHILDREN) OR PROPERTY. THE CARRIER CAN REQUIRE THE PASSENGER TO PROVIDE A MEDICAL CERTIFICATE THAT THEN MAY BE ASSESSED BY THE CARRIER'S OWN MEDICAL OFFICER AS A CONDITION OF THE PASSENGER'S ACCEPTANCE FOR SUBSEQUENT TRAVEL. THE CARRIER MAY REFUSE TRANSPORTATION TO THE PERSON POSING SUCH HAZARD OR RISK. NOTE: PREGNANT PASSENGERS: (I) AN EXPECTANT MOTHER WITH A
COMPLICATION-FREE PREGNANCY CAN TRAVEL ON THE CARRIER'S FLIGHTS UP TO THE 36TH WEEK OF HER PREGNANCY OR UP TO FOUR WEEKS BEFORE HER EXPECTED DUE DATE WITHOUT A MEDICAL CERTIFICATE. (II) AN EXPECTANT MOTHER WHO IS IN OR BEYOND THE 36TH WEEK OF HER PREGNANCY MUST PRESENT A MEDICAL CERTIFICATE, DATED WITHIN 72 HOURS OF THE SCHEDULED TIME OF DEPARTURE. THE CERTIFICATE MUST STATE THAT THE PHYSICIAN HAS EXAMINED THE PATIENT AND FOUND HER TO BE PHYSICALLY FIT FOR TRAVEL BY AIR AND THE CERTIFICATE MUST STATE THE ESTIMATED DATE OF BIRTH. (7) FAILURE TO PROVIDE A SUITABLE ESCORT WHEN THE PASSENGER REQUIRES AN ESCORT DUE TO A MENTAL HEALTH CONDITION AND UNDER CARE OF A PSYCHIATRIC INSTITUTION OR OTHER RESPONSIBLE AUTHORITY AND THE NECESSARY ARRANGEMENTS HAVE NOT BEEN MADE WITH THE CARRIER IN ADVANCE OF THE
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DEPARTURE OF THE FLIGHT. HOWEVER, THE CARRIER WILL ACCEPT ESCORTED PASSENGERS UNDER THE FOLLOWING CONDITIONS WHEN THE PASSENGER HAS A MENTAL HEALTH CONDITION AND IS UNDER CARE OF A PSYCHIATRIC INSTITUTION OR OTHER RESPONSIBLE AUTHORITY: (A) MEDICAL AUTHORITY FURNISHES ASSURANCE, IN
WRITING, THAT AN ESCORTED PERSON WITH A MENTAL HEALTH CONDITION CAN BE TRANSPORTED SAFELY. (B) REQUEST FOR CARRIAGE IS MADE AT LEAST 48 HOURS BEFORE SCHEDULED DEPARTURE. (C) THE ESCORT HAS PURCHASED A TICKET AND ACCOMPANIES THE ESCORTED PASSENGER AT ALL TIMES. (D) APPROVED BY SWOOP'S MEDICAL DESK (B) PASSENGER'S CONDUCT - REFUSAL TO TRANSPORT - PROHIBITED CONDUCT AND SANCTIONS (1) PROHIBITED CONDUCT WITHOUT LIMITING THE GENERALITY OF THE PRECEDING PROVISIONS, THE FOLLOWING CONSTITUTES PROHIBITED CONDUCT WHERE IT MAY BE NECESSARY, IN THE REASONABLE DISCRETION OF THE CARRIER, TO TAKE ACTION TO ENSURE THE PHYSICAL COMFORT OR SAFETY OF THE PERSON, OTHER PASSENGERS (IN THE FUTURE AND PRESENT) AND/OR THE CARRIER'S EMPLOYEES; THE SAFETY OF THE AIRCRAFT; THE UNHINDERED PERFORMANCE OF THE CREW MEMBERS IN THEIR DUTY ONBOARD THE AIRCRAFT, OR SAFE AND ADEQUATE FLIGHT OPERATIONS: (A) THE PERSON, IN THE REASONABLE JUDGEMENT OF A
RESPONSIBLE EMPLOYEE OF THE CARRIER, IS UNDER THE INFLUENCE OF ALCOHOL OR DRUGS (EXCEPT A PATIENT UNDER MEDICAL CARE). (B) THE PERSON'S CONDUCT, OR CONDITION IS OR HAS BEEN KNOWN TO BE ABUSIVE, OFFENSIVE, THREATENING, INTIMIDATING, VIOLENT OR OTHERWISE DISORDERLY, AND, IN THE REASONABLE JUDGEMENT OF A RESPONSIBLE EMPLOYEE OF THE CARRIER, THERE IS A POSSIBILITY THAT THE PERSON WOULD CAUSE DISRUPTION OR SERIOUS IMPAIRMENT TO THE PHYSICAL COMFORT OR SAFETY OF OTHER PASSENGERS OR CARRIER'S EMPLOYEES, INTERFERE WITH A CREW MEMBER IN THE PERFORMANCE OF HIS/HER DUTIES, OR OTHERWISE JEOPARDIZE SAFE AND ADEQUATE FLIGHT OPERATIONS. (C) THE PERSON'S CONDUCT INVOLVES ANY HAZARD OR RISK TO THEIR SELF OR OTHER PERSONS (INCLUDING TRAVEL INVOLVING PREGNANT PASSENGERS OR UNBORN CHILDREN) OR TO PROPERTY. (D) THE PERSON FAILS TO OBSERVE THE INSTRUCTIONS OF THE AIRCRAFT CREW, INCLUDING INSTRUCTIONS TO STOP ANY PROHIBITED CONDUCT. (E) THE PERSON IS UNABLE OR UNWILLING TO SIT IN HIS/HER ASSIGNED SEAT WITH THE SEAT BELT FASTENED. (F) THE PERSON SMOKES OR ATTEMPTS TO SMOKE IN THE AIRCRAFT.
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(G) THE PERSON USES OR CONTINUES TO USE A CELLULAR PHONE, A LAPTOP COMPUTER OR ANOTHER ELECTRONIC DEVICE ONBOARD THE AIRCRAFT AFTER BEING ADVISED TO STOP SUCH USE BY A MEMBER OF THE CREW.
(H) THE PERSON IS BAREFOOT. (I) THE PERSON IS INAPPROPRIATELY DRESSED. (J) THE PERSON HAS A PROHIBITED ARTICLE OR
CONCEALED OR UNCONCEALED WEAPON(S). HOWEVER, THE CARRIER WILL CARRY LAW ENFORCEMENT OR ARMED FORCES PERSONNEL WHO MEET THE QUALIFICATIONS AND CONDITIONS ESTABLISHED UNDER GOVERNMENT REGULATIONS. (K) THE PERSON HAS RESISTED OR MAY REASONABLY BE BELIEVED TO BE CAPABLE OF RESISTING ESCORTS. (2) CARRIER RESPONSE TO PROHIBITED CONDUCT WHERE IN THE EXERCISE OF ITS REASONABLE DISCRETION, THE CARRIER DECIDES THAT THE PASSENGER HAS ENGAGED IN PROHIBITED CONDUCT DESCRIBED ABOVE, THE CARRIER MAY IMPOSE ANY COMBINATION OF THE FOLLOWING SANCTIONS: (A) REMOVAL OF THE PASSENGER AT ANY POINT. (B) PROBATION: AT ANY TIME, THE CARRIER MAY STIPULATE THAT THE PASSENGER IS TO FOLLOW CERTAIN PROBATIONARY CONDITIONS, SUCH AS TO NOT ENGAGE IN PROHIBITED CONDUCT, IN ORDER FOR THE CARRIER TO PROVIDE TRANSPORT TO THE PASSENGER. SUCH PROBATIONARY CONDITIONS MAY BE IMPOSED FOR ANY LENGTH OF TIME WHICH, THE EXERCISE OF THE CARRIER'S REASONABLE DISCRETION, IS NECESSARY TO ENSURE THE PASSENGER CONTINUES TO AVOID PROHIBITED CONDUCT. (C) REFUSAL TO TRANSPORT THE PASSENGER: THE LENGTH OF THIS REFUSAL TO TRANSPORT MAY RANGE FROM A ONE-TIME REFUSAL TO LONGER PERIOD DETERMINED AT THE REASONABLE DISCRETION OF THE CARRIER IN LIGHT OF THE CIRCUMSTANCES. SUCH REFUSAL WILL BE FOR A PERIOD APPROPRIATE TO THE NATURE OF THE PROHIBITED CONDUCT AND UNTIL THE CARRIER IS SATISFIED THAT THE PASSENGER NO LONGER CONSTITUTES A THREAT TO THE SAFETY OF OTHER PASSENGERS, CREW OR THE AIRCRAFT OR TO THE COMFORT OF OTHER PASSENGERS OR CREW; THE UNHINDERED PERFORMANCE OF THE CREW MEMBERS IN THEIR DUTY ONBOARD THE AIRCRAFT; OR SAFE AND ADEQUATE FLIGHT OPERATIONS. (D) THE FOLLOWING CONDUCT WILL AUTOMATICALLY RESULT TO TRANSPORT, UP TO A POSSIBLE LIFETIME BAN: (I) THE PERSON CONTINUES TO INTERFERE WITH
THE PERFORMANCE OF A CREW MEMBER'S DUTIES DESPITE VERBAL WARNINGS BY THE CREW TO STOP SUCH BEHAVIOR. (II) THE PERSON INJURES A CREW MEMBER OR OTHER PASSENGER OR SUBJECTS A CREW MEMBER OR OTHER PASSENGER TO A CREDIBLE
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THREAT OF INJURY. (III) THE PERSON DISPLAYS CONDUCT THAT
REQUIRES AN UNSCHEDULED LANDING AND/OR THE USE OF RESTRAINTS SUCH AS TIES AND HANDCUFFS. (IV) THE PERSON REPEATS A PROHIBITED CONDUCT AFTER RECEIVING A NOTICE OF PROBATION AS MENTIONED IN (2) ABOVE. THESE REMEDIES ARE WITHOUT PREJUDICE TO THE CARRIER'S OTHER RIGHTS AND RECOURSES, NAMELY TO SEEK RECOVERY OF ANY DAMAGE RESULTING FROM THE PROHIBITED CONDUCT OR AS OTHERWISE PROVIDED IN THE CARRIER'S TARIFFS, INCLUDING RECOURSES PROVIDED IN THE CARRIER'S FREQUENT FLYER PROGRAM OR THE FILING OF CRIMINAL OR STATUTORY CHARGES. (C) RECOURSE OF THE PASSENGER/LIMITATION OF LIABILITY (1) THE CARRIER'S LIABILITY IN CASE OF REFUSAL TO CARRY A PASSENGER FOR A SPECIFIC FLIGHT OR REMOVAL OF A PASSENGER EN ROUTE FOR ANY REASON SPECIFIED IN THE FOREGOING PARAGRAPHS WILL BE LIMITED TO THE RECOVERY OF THE REFUND VALUE OF THE UNUSED PORTION OF THE PASSENGER'S TICKET IN ACCORDANCE WITH RULE 125(B) INVOLUNTARY REFUNDS. NOTWITHSTANDING THE FOREGOING PARAGRAPH, PASSENGERS AND THEIR BAGGAGE WILL BE ENTITLED TO ALL OTHER ADDITIONAL RIGHTS THEY MAY HAVE UNDER THIS TARIFF OR ELSEWHERE OR ANY LEGAL RIGHTS THAT INTERNATIONAL PASSENGERS MAY HAVE PURSUANT TO INTERNATIONAL CONVENTIONS (E.G. THE WARSAW CONVENTION OR THE MONTREAL CONVENTION) AND RELATED TREATIES. (2) A PERSON WHO IS REFUSED CARRIAGE FOR A PERIOD OF TIME, UP TO A LIFETIME BAN, OR TO WHOM A PROBATION NOTICE IS SERVED MAY PROVIDE TO THE CARRIER, IN WRITING, THE REASONS WHY HE/SHE BELIEVES THEY NO LONGER POSES A THREAT TO THE SAFETY OR COMFORT OF PASSENGERS OR CREW, OR TO THE SAFETY OF THE AIRCRAFT. SUCH DOCUMENT MAY BE SENT TO THE ADDRESS PROVIDED IN THE REFUSAL TO CARRY NOTICE OR THE NOTICE OF PROBATION. (3) THE CARRIER WILL RESPOND TO THE PASSENGER WITHIN A REASONABLE PERIOD OF TIME PROVIDING CARRIER'S ASSESSMENT AS TO WHETHER IT REMAINS NECESSARY TO CONTINUE THE BAN OR MAINTAIN THE PROBATION PERIOD.
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Rule 110 Passenger Expenses En Route
GENERAL (A) EXCEPT AS STATED IN PARAGRAPH (B) BELOW, THE FARE PAID
FOR A TICKET DOES NOT INCLUDE THE COST OF ANY EXPENSES THE PASSENGER MAY INCUR EN ROUTE. (B) THE CARRIER WILL ABSORB PASSENGER EXPENSES EN ROUTE WHICH MAY INCLUDE HOTEL ACCOMMODATIONS, CHARGES FOR COMMUNICATIONS, GROUND TRANSFER SERVICES OR MEALS OTHER THAN THOSE SERVED ONBOARD AN AIRCRAFT WHEN THE PASSENGER'S FLIGHT IS DELAYED FOR REASONS WITHIN SWOOP'S CONTROL.
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Rule 115 Tickets
(A) GENERAL
(1) A TICKET WILL NOT BE ISSUED AND THE CARRIER WILL
NOT CARRY THE PASSENGER UNLESS THE PASSENGER HAS PAID THE APPLICABLE FARE OR HAS COMPLIED WITH ALL
CREDIT ARRANGEMENTS.
(2) BEFORE BOARDING, THE PASSENGER MUST PRESENT THE CARRIER WITH PROOF THAT HE/SHE HAS BEEN ISSUED A
VALID TICKET FOR THE FLIGHT. SUCH PROOF MUST BE
IN THE FORM OF AN ITINERARY/RECEIPT, A RECORD LOCATOR OR RESERVATION NUMBER, OR BOARDING PASS
AND THE PASSENGER MUST PROVIDE THE CARRIER WITH
POSITIVE IDENTIFICATION TO BE ENTITLED TO TRANSPORTATION. THE TICKET WILL GIVE THE
PASSENGER THE RIGHT TO TRANSPORTATION ONLY BETWEEN
THE POINTS OF ORIGIN AND DESTINATION, AND ON THE DATES, TIMES AND VIA THE ROUTING SHOWN ON THE
TICKET.
(3) FLIGHT COUPONS WILL BE HONORED ONLY IN THE ORDER, IN WHICH THEY ARE DISPLAYED ON THE PASSENGER'S
TICKET AND STORED IN THE CARRIER'S DATABASE.
(4) THE TICKET REMAINS AT ALL TIMES THE PROPERTY OF THE CARRIER WHICH ISSUED THE TICKET.
(5) THE CARRIER DOES NOT PERMIT THE PASSENGER TO HOLD
MORE THAN ONE CONFIRMED RESERVATION/TICKET ON THE SAME DEPARTURE FLIGHT/ORIGIN AND DESTINATION FOR
THE SAME TRAVEL DATE.
(B) VALIDITY FOR CARRIAGE (1) GENERAL
WHEN VALIDATED, THE TICKET IS GOOD FOR CARRIAGE
FROM THE AIRPORT OF DEPARTURE TO THE AIRPORT OF DESTINATION VIA THE ROUTE SHOWN ON THE TICKET, FOR
THE APPLICABLE CLASS OF SERVICE AND IS VALID FOR
THE PERIOD OF TIME REFERRED TO IN (B)(2) BELOW. THE PASSENGER WILL BE ACCEPTED FOR CARRIAGE ON THE
DATE AND FLIGHT SEGMENTS FOR WHICH A SEAT HAS BEEN
RESERVED. THE CARRIER'S AGREEMENT TO ACCEPT A RESERVATION REQUEST IS SUBJECT TO THE AVAILABILITY
OF SPACE. THE PLACE AND DATE OF ISSUE ARE THEN
INDICATED ON THE TICKET. (2) PERIOD OF VALIDITY
GENERALLY, THE PERIOD OF VALIDITY FOR
TRANSPORTATION WILL BE ONE YEAR FROM THE DATE ON WHICH TRANSPORTATION COMMENCES AT THE POINT OF
ORIGIN DESIGNATED ON THE ORIGINAL TICKET, OR IF NO
PORTION OF THE TICKET IS USED, ONE YEAR FROM THE DATE OF ISSUANCE OF THE ORIGINAL TICKET. HOWEVER,
CERTAIN FARES MAY HAVE DIFFERENT PERIODS OF
VALIDITY. IF THIS IS THE CASE, THE SPECIFIC RULES ASSOCIATED WITH THE FARE WILL TAKE PRECEDENCE.
(3) COMPUTATION OF THE TICKET VALIDITY
WHEN COMPUTING THE TICKET VALIDITY I.E., THE MINIMUM/MAXIMUM STAYS AND ANY OTHER CALENDAR
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PERIODS SET OUT IN THE TICKET, THE FIRST DAY TO BE
COUNTED WILL BE THE DAY FOLLOWING THE DATE THAT
TRANSPORTATION COMMENCED OR THAT THE TICKET WAS
ISSUED.
(4) EXPIRATION OF VALIDITY
TICKETS EXPIRE AT MIDNIGHT ON THE LAST DAY OF
VALIDITY BASED ON WHERE THE TICKET WAS ISSUED.
(C) COUPON SEQUENCE
FLIGHT APPEARING ON THE PASSENGER'S ITINERARY RECEIPT
AND IN THE CARRIER'S DATABASE MUST BE USED IN SEQUENCE
FROM THE PLACE OF DEPARTURE AS SHOWN ON THE PASSENGER'S
TICKET. EACH FLIGHT COUPON WILL BE ACCEPTED FOR
TRANSPORTATION IN THE CLASS OF SERVICE ON THE DATE AND
FLIGHT FOR WHICH SPACE HAS BEEN RESERVED.
(D) OPEN TICKETS
NOT APPLICABLE
(E) NON-TRANSFERABILITY
A TICKET IS NOT TRANSFERABLE
NOTE:
THE CARRIER WILL NOT BE LIABLE TO THE PERSON
NAMED ON THE TICKET IF THE TICKET IS EITHER
PRESENTED FOR TRANSPORTATION OR FOR A REFUND
BY ANOTHER PERSON. THE CARRIER WILL REFUSE
TRANSPORTATION TO ANY PERSON OTHER THAN THE
PERSON NAMED ON THE TICKET.E
(F) PROHIBITED PRACTICES
THE CARRIER SPECIFICALLY PROHIBITS THE PRACTICE
COMMONLY KNOWN AS:
HIDDEN CITY OR POINT BEYOND TICKETING:
THE PURCHASE OF A FARE FROM A POINT BEFORE THE
PASSENGER'S ACTUAL POINT OF ORIGIN OR TO A POINT BEYOND
THE PASSENGER'S ACTUAL DESTINATION.
USE OF THIS PRACTICE WILL RESULT IN THE PASSENGER'S
RESERVATION BEING CANCELLED AND THE PASSENGER WILL NOT
BE ENTITLED TO A REFUND.
(G) INVALIDATED TICKETS
IF THE PASSENGER ATTEMPTS TO CIRCUMVENT ANY TERM OR
CONDITION OF SALE OR THE CARRIER DETERMINES THAT THE
PASSENGER IS MAKING USE OF ANY OF THE PROHIBITED
PRACTICES SPECIFIED IN (H) ABOVE, THIS WILL CAUSE THE
PASSENGER'S TICKET TO BE INVALID AND THE CARRIER WILL
HAVE THE RIGHT TO:
(1) CANCEL ANY REMAINING PORTION OF THE PASSENGER'S
ITINERARY; AND
(2) CONFISCATE UNUSED FLIGHT COUPONS; AND
(3) REFUSE TO BOARD THE PASSENGER OR CHECK THE
PASSENGER'S BAGGAGE; AND/OR
(4) CHARGE THE PASSENGER FOR THE TRUE VALUE OF THE
TICKET, WHICH SHALL BE NO LESS THAN THE DIFFERENCE
BETWEEN THE FARE ACTUALLY PAID AND THE LOWEST FARE
FOR THE PASSENGER'S ACTUAL ITINERARY.
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Rule 121 Limitations Of Liability
APPLICABLE TO INTERNATIONAL TRANSPORTATION TO AND FROM
CANADA
(A) SUCCESSIVE CARRIERS TRANSPORTATION TO BE PERFORMED UNDER ONE TICKET OR
UNDER A TICKET ISSUED WITH ANY CONJUNCTION TICKET BY
SEVERAL SUCCESSIVE CARRIERS WILL BE REGARDED AS SINGLE OPERATION.
(B) LAWS AND PROVISIONS APPLICABLE
LIABILITY IN THE CASE OF DEATH OR BODILY INJURY OF A PASSENGER
(1) THE CARRIER SHALL BE LIABLE UNDER ARTICLE 17 OF
THE WARSAW CONVENTION OR MONTREAL CONVENTION, WHICHEVER MAY APPLY FOR RECOVERABLE COMPENSATORY
DAMAGES SUSTAINED IN THE CASE OF DEATH OR BODILY
INJURY OF A PASSENGER, AS PROVIDED IN THE FOLLOWING PARAGRAPHS:
(A) THE CARRIER SHALL NOT BE ABLE TO EXCLUDE OR
LIMITS ITS LIABILITY FOR DAMAGES NOT EXCEEDING 128,821 SPECIAL DRAWING RIGHTS FOR
EACH PASSENGER.
(B) THE CARRIER SHALL NOT BE LIABLE FOR DAMAGES TO THE EXTENT THAT THEY EXCEED 113,100
SPECIAL DRAWING RIGHTS FOR EACH PASSENGER IF
THE CARRIER PROVES THAT. (I) SUCH DAMAGE WAS NOT DUE TO THE
NEGLIGENCE OR OTHER WRONGFUL ACT OR
OMISSION OF THE CARRIER OR ITS SERVANTS OR AGENTS; OR
(II) SUCH DAMAGE WAS SOLELY DUE TO THE
NEGLIGENCE OR OTHER WRONGFUL ACT OR OMISSION OF A THIRD PARTY.
(C) THE CARRIER RESERVES ALL OTHER DEFENSES AND
LIMITATIONS AVAILABLE UNDER THE WARSAW CONVENTION OR MONTREAL CONVENTION WHICHEVER
MAY APPLY TO SUCH CLAIMS INCLUDING, BUT NOT
LIMITED TO EXONERATION DEFENSE OF ARTICLE 21 OF THE WARSAW CONVENTION AND ARTICLE 20 OF
THE MONTREAL CONVENTION, EXCEPT THAT THE
CARRIER SHALL NOT INVOKE ARTICLES 20 AND 22(1) OF THE WARSAW CONVENTION IN A MANNER
INCONSISTENT WITH PARAGRAPHS 1 AND 2 HEREOF.
(D) WITH RESPECT TO THIRD PARTIES, THE CARRIER RESERVES ALL RIGHTS OF RECOURSE AGAINST ANY
OTHER PERSON, INCLUDING, WITHOUT LIMITATION,
RIGHTS OF CONTRIBUTION AND INDEMNITY. (E) THE CARRIER AGREES THAT, SUBJECT TO
APPLICABLE LAW, RECOVERABLE COMPENSATORY
DAMAGES FOR SUCH CLAIMS MAY BE DETERMINED BY REFERENCE TO THE LAWS OF THE COUNTRY OF
DOMICILE OR COUNTRY OF PERMANENT RESIDENCE OF
THE PASSENGER. (2) IN CASES OF BODILY INJURY OR DEATH, THE CARRIER
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SHALL MAKE AN ADVANCE PAYMENT WHERE THE CARRIER DETERMINES IT IS NECESSARY TO MEET THE IMMEDIATE ECONOMIC NEEDS OF, AND HARDSHIP SUFFERED BY, A PASSENGER AS PROVIDED IN THE FOLLOWING PARAGRAPHS: (A) UNLESS A DISPUTE ARISES OVER THE IDENTITY OF
THE PERSON TO WHOM AN ADVANCE PAYMENT SHALL BE MADE, THE CARRIER SHALL, WITHOUT DELAY, MAKE THE ADVANCE PAYMENT TO THE PASSENGER IN AN AMOUNT DETERMINED BY THE CARRIER IN ITS SOLE DISCRETION. IN THE EVENT OF DEATH OF A PASSENGER, THE AMOUNT OF THE ADVANCE PAYMENT SHALL NOT BE LESS THAN 16,000 SPECIAL DRAWING RIGHTS, WHICH SHALL BE PAID TO A REPRESENTATIVE OF THE PASSENGER'S NEXT OF KIN ELIGIBLE TO RECEIVE SUCH ADVANCE PAYMENT AS DETERMINED BY THE CARRIER IN ITS SOLE DISCRETION. (B) THE CARRIER SHALL MAKE THE ADVANCE PAYMENT AS AN ADVANCE AGAINST THE CARRIER'S LIABILITY UNDER THE WARSAW CONVENTION OR MONTREAL CONVENTION, WHICHEVER MAY APPLY. AN ADVANCE PAYMENT SHALL NOT CONSTITUTE RECOGNITION OF LIABILITY. AN ADVANCE PAYMENT SHALL BE OFFSET AGAINST, OR DEDUCTED FROM THE PAYMENT OF, ANY SETTLEMENT OR JUDGMENT WITH RESPECT TO ANY CLAIM FOR COMPENSATION ON BEHALF OF THE PASSENGER. (C) THE CARRIER, IN MAKING AN ADVANCE PAYMENT, DOES NOT WAIVE ANY RIGHTS, DEFENSES, OR LIMITATIONS AVAILABLE UNDER THE WARSAW CONVENTION, OR THE MONTREAL CONVENTION, WHICHEVER MAY APPLY, TO ANY CLAIM, NOR SHALL ACCEPTANCE OF AN ADVANCE PAYMENT CONSTITUTE A RELEASE OF ANY CLAIM, WHATSOEVER, BY ANY PERSON. (D) THE CARRIER, IN MAKING AN ADVANCE PAYMENT, PRESERVES ITS RIGHT TO SEEK CONTRIBUTION OR INDEMNITY FROM ANY OTHER PERSON FOR SUCH PAYMENT, WHICH SHALL NOT BE DEEMED TO A VOLUNTARY CONTRIBUTION OR CONTRACTUAL PAYMENT ON THE PART OF THE CARRIER. (E) THE CARRIER MAY RECOVER AN ADVANCE PAYMENT FROM ANY PERSON WHERE IT IS PROVEN THE CARRIER IS NOT LIABLE FOR ANY DAMAGE SUSTAINED BY THE PASSENGER, OR WHERE IT IS PROVEN THAT THE PERSON WAS NOT ENTITLED TO RECEIVE THE PAYMENT, OR WHERE AND TO THE EXTENT THAT IT IS PROVEN THAT THE PERSON WHO RECEIVED THE ADVANCE PAYMENT CAUSED, OR CONTRIBUTED TO, THE DAMAGE. LIABILITY IN THE CASE OF PASSENGER DELAY (3) THE CARRIER SHALL BE LIABLE FOR DAMAGE OCCASIONED BY DELAY IN THE CARRIAGE OF PASSENGERS BY AIR, AS PROVIDED IN THE FOLLOWING PARAGRAPHS: (A) THE CARRIER SHALL NOT BE LIABLE IF IT PROVES THAT IT AND ITS SERVANTS AND AGENTS TOOK ALL MEASURES THAT COULD REASONABLY BE REQUIRED TO AVOID THE DAMAGE, OR THAT IT WAS IMPOSSIBLE
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FOR IT OR THEM TO TAKE SUCH MEASURES. (B) DAMAGES OCCASIONED BY DELAY ARE SUBJECT TO
THE TERMS, LIMITATIONS AND DEFENSES SET FORTH IN THE WARSAW CONVENTION AND THE MONTREAL CONVENTION, WHICHEVER MAY APPLY. IN ADDITION TO ANY LIMITATION OF DEFENSE RECOGNIZED BY A COURT WITH PROPER JURISDICTION OVER A CLAIM. (C) THE CARRIER RESERVES ALL DEFENSES AND LIMITATIONS AVAILABLE UNDER THE WARSAW CONVENTION OR THE MONTREAL CONVENTION, WHICHEVER MAY APPLY TO CLAIMS FOR DAMAGE OCCASIONED BY DELAY, INCLUDING, BUT NOT LIMITED TO, THE EXONERATION DEFENSE OF ARTICLE 21 OF THE WARSAW CONVENTION AND ARTICLE 20 OF THE MONTREAL CONVENTION. UNDER THE MONTREAL CONVENTION, THE LIABILITY OF THE CARRIER FOR DAMAGE CAUSED BY DELAY IS LIMITED TO 4,694 SDR PER PASSENGER. THE LIMITS OF LIABILITY SHALL NOT APPLY IN CASES DESCRIBED IN ARTICLE 25 OF THE WARSAW CONVENTION OR ARTICLE 22(5) OF THE MONTREAL CONVENTION, WHICHEVER MAY APPLY. LIABILITY IN THE CASE OF DESTRUCTION OR LOSS OF, DAMAGE TO, OR DELAY OF CHECKED AND UNCHECKED BAGGAGE
3. Delay: If the Baggage does not arrive on the same Flight as the Traveller, the Carrier will:
a. refund any Baggage fee paid for the carriage of any lost item;
b. pay the amount of the Carrier's liability for any lost item
calculated in accordance with the parts of this rule shall be
referred to as `basic carrier liability' which shall be up to
1,288 SDRs (Special Drawing Rights) including incidental expenses
unless excess valuation has been purchased;
c. deliver located delayed Baggage to the Traveller at their
residence/hotel.
After a 21 day delay, the Carrier will provide a settlement in
accordance with the following rules:
a. if no value is declared, the settlement will be for the value of
the delayed Baggage or 1,288 SDR (the "basic carrier liability"),
whichever is the lesser, and
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b. if value is declared, the settlement will be for the value of the delayed Baggage or the declared sum, whichever is the lesser. No charge shall be payable on that part of the declared value which does not exceed basic carrier liability.
c. The rate for converting special drawing rights into Canadian dollars shall be the rate prevailing on the date on which the amount of any damage to be paid by the Carrier is ascertained by a court or, in the event a settlement is agreed between Carrier and claimant, on the date settlement is agreed.
d. For that part of the declared value which does exceed basic Carrier liability, (excess valuation), a charge shall be payable at the rate of $10 to a maximum total liability of $3,000 including basic Carrier liability.
e. Whether the Traveller declares value or not, in no case shall the Carrier's liability exceed the actual loss suffered by the Traveller. All claims are subject to proof of amount of loss. In the case of damage or partial loss, the person entitled to delivery must complain to the Carrier forthwith after discovery of the damage or partial loss, and, at the latest, within seven (7) days from the date of receipt of the Baggage. In the case of delay, the complaint must be made at the latest within twenty one (21) days from the date on which the Baggage has been placed at his disposal. In the case of loss the complaint must be made at the latest within 21 days from the date of Baggage should have been delivered.
f. Every complaint, whether for loss, partial loss, damage or delay, must be made in writing and must be dispatched within the times aforesaid. Failing complaint within the times aforesaid, no action shall lie against the Carrier.
g. If the Carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the Carrier shall be wholly or partly
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exonerated from its liability to the claimant to the extent that
such negligence or wrongful act or omission caused or contributed
to the damage.
h. In any event, the Carrier shall not have any Liability under this
Tariff for any loss or claim where Traveller has made a
misrepresentation regarding proof of amount of loss or the
circumstances regarding submission of proof of amount of loss.
i. In the case of Unchecked Baggage, the Carrier is liable only to
the extent the damage resulted from its fault, or that of its
servants or agents.
j. The Carrier is liable for the damage sustained in case of
destruction or loss of, or damage to, Checked Baggage upon
condition only that the event which caused the destruction, loss
or damage took place on board the aircraft or during any period
within which the Checked Baggage was in the charge of the
Carrier. However, the Carrier is not liable if and to the extent
that the damage resulted from the inherent defect, quality or
vice of the Baggage.
4. Damage: If the Baggage is damaged:
a. Traveller must make a claim to the Carrier at the latest, within seven (7) days from the Traveller's receipt of Baggage. The Traveller forfeits his or her right to obtain any payment or compensation under this Rule if he or she fails to make a claim by this date.
b. If subparagraph (a) is met, the Carrier will pay the amount of the Carrier's liability for the value of the delayed Baggage up to 1,288 SDR (the "basic carrier liability"). The rate for converting special drawing rights into Canadian dollars shall be the rate prevailing on the date on which the amount of any damage to be paid by the Carrier is ascertained by a court or, in the event a settlement is agreed between Carrier and claimant, on the date settlement is agreed.
c. In no case shall the Carrier's liability exceed the actual loss suffered by the Traveller. All claims are subject to proof of amount of loss. The maximum liability amount is 1,288 SDR. In addition, the carrier will reimburse passengers for any baggage fess paid if their baggage is damaged.
5. Partial Loss: In the case of partial loss:
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a. Traveller must make a claim to the Carrier at the latest, within twenty-one (21) days from the Traveller's receipt of Baggage. The Traveller forfeits his or her right to obtain any payment or compensation under this Rule if he or she fails to make a claim by this date.
b. If subparagraph (a) is met, the Carrier will pay the amount of the Carrier's liability for the value of the delayed Baggage up to 1,288 SDR (the "basic carrier liability"). The rate for converting special drawing rights into Canadian dollars shall be the rate prevailing on the date on which the amount of any damage to be paid by the Carrier is ascertained by a court or, in the event a settlement is agreed between Carrier and claimant, on the date settlement is agreed.
c. In no case shall the Carrier's liability exceed the actual loss suffered by the Traveller. All claims are subject to proof of amount of loss.
6. Loss: If the Baggage does not arrive within 21 days of the same Flight as the Traveller (the "Loss Date"), the Baggage will be determined as lost baggage. In such case:
a. Traveller must make a claim to the Carrier at the latest, within twenty-one (21) days from the date that the baggage was set to arrive. The Traveller forfeits his or her right to obtain any payment or compensation under this Rule if he or she fails to make a claim by this date.
b. If subparagraph (a) is met, the Carrier will pay the amount of the Carrier's liability for the value of the delayed Baggage up to 1,288 SDR (the "basic carrier liability"). The rate for converting special drawing rights into Canadian dollars shall be the rate prevailing on the date on which the amount of any damage to be paid by the Carrier is ascertained by a court or, in the event a settlement is agreed between Carrier and claimant, on the date settlement is agreed.
c. In no case shall the Carrier's liability exceed the actual loss suffered by the Traveller. All claims are subject to proof of amount of loss. The maximum liability amount is 1,288 SDR. In addition, the carrier will reimburse passengers for any baggage fess paid if their baggage is lost.
7. Limit of Liability:
a. If the Carrier proves that the damage was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his or her rights, the Carrier shall be wholly or partly exonerated from its liability to the claimant to the extent that such negligence or wrongful act or omission caused or contributed to the damage.
b. In any event, the Carrier shall not have any Liability under this Tariff for any loss or claim where Traveller has made a
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misrepresentation regarding proof of amount of loss or the circumstances regarding submission of proof of amount of loss.
c. The Carrier is not liable for destruction, loss, damage or delay of Unchecked Baggage arising out of or in connection with carriage or other supplementary services to carriage performed by the Carrier, unless such damage is caused by the negligence of the Carrier. Assistance offered to the Traveller by the Carrier's employees in loading, unloading or transferring Unchecked Baggage shall be considered as complimentary service to the Traveller. The Carrier is not liable for damage to such Unchecked Baggage incurred during, or, as a result of this service, unless such damage is caused by the negligence of the Carrier's employees.
d. The Carrier is liable for the damage sustained in case of destruction or loss of, or damage to, Checked Baggage upon condition only that the event which caused the destruction, loss or damage took place on board the aircraft or during any period within which the Checked Baggage was in the charge of the Carrier. However, the Carrier is not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the Baggage.
e. The Carrier is not liable for damage to the Traveller's Baggage caused by contents of the Traveller's Baggage. Any Traveller whose property causes damage to another Traveller's Baggage or to the property of the Carrier will compensate the Carrier for all losses and expenses it incurs as a result.
f. When the Carrier has exercised reasonable care and attention to the handling and treatment of perishable items or fragile articles, it shall not be liable for spoilage resulting from the delay in delivery of any perishable items described in Rule 55, Baggage Acceptance, nor for the damage to, or damage caused by, fragile articles described in Rule 55, Baggage Acceptance, which are unsuitably packed.
g. The Carrier may refuse to accept any articles that do not constitute Baggage as this term is defined in Rule 55(A), but if these articles are delivered to and accepted by the Carrier they will be considered to be within the value of the Baggage and the Carrier's limit of liability.
MOBILITY AIDS NOTE: NOTWITHSTANDING THE NORMAL CARRIER
LIABILITY AS CONTAINED IN THIS RULE, THE LIMIT OF
LIABILITY WILL BE WAIVED FOR CLAIMS INVOLVING THE LOSS OF, DAMAGE TO, OR DELAY IN DELIVERY OF
MOBILITY AIDS, WHEN SUCH ITEMS HAVE BEEN ACCEPTED
AS CHECKED BAGGAGE OR OTHERWISE. IN THE EVENT THAT A MOBILITY AID IS LOST OR DAMAGED,
COMPENSATION IS TO BE BASED ON THE COST OF THE
REPAIR OR REPLACEMENT VALUE OF THE MOBILITY AID. IN THE EVENT THAT A MOBILITY AID IS LOST OR
DAMAGED:
(A) THE AIR CARRIER WILL IMMEDIATELY PROVIDE A
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SUITABLE TEMPORARY REPLACEMENT WITHOUT CHARGE; (B) IF A DAMAGED AID CAN BE REPAIRED, IN ADDITION TO (A)ABOVE, THE AIR CARRIER WILL ARRANGE, AT ITS EXPENSE, FOR THE PROMPT AND ADEQUATE REPAIR OF THE AID AND RETURN IT TO THE PASSENGER AS SOON AS POSSIBLE. (C) IF A DAMAGED AID CANNOT BE REPAIRED OR IS LOST AND CANNOT BE LOCATED WITHIN 96 HOURS FOLLOWING THE PASSENGER'S ARRIVAL, THE CARRIER WILL IN ADDITION TO (A) ABOVE, REPLACE IT WITH AN IDENTICAL AID SATISFACTORY TO THE PASSENGER, OR REIMBURSE THE PASSENGER FOR THE REPLACEMENT COST OF THE AID. SERVICE ANIMALS SHOULD INJURY OR DEATH OF A SERVICE ANIMAL RESULT FROM THE FAULT OR NEGLIGENCE OF THE CARRIER, THE CARRIER WILL UNDERTAKE TO PROVIDE EXPEDITIOUSLY, AND AT ITS OWN EXPENSE, MEDICAL CARE FOR OR REPLACEMENT OF THE SERVICE ANIMAL. (C) TIME LIMITATIONS ON CLAIMS AND ACTIONS UNDER THE WARSAW CONVENTION AND THE MONTREAL CONVENTION, WHICHEVER MAY APPLY, AN ACTION FOR DAMAGES MUST BE BROUGHT WITHIN TWO YEARS, AND A COMPLAINT MUST BE MADE TO THE CARRIER WITHIN SEVEN CALENDAR DAYS IN THE CASE OF DAMAGE TO BAGGAGE, AND 21 CALENDAR DAYS IN THE CASE OF DELAY OR LOSS THEREOF. FOR BAGGAGE CLAIMS, REIMBURSEMENT FOR EXPENSES WILL BE BASED UPON ACCEPTABLE PROOF OF CLAIM. (D) NOTICES THE CARRIER WILL PROVIDE EACH PASSENGER WHOSE TRANSPORTATION IS GOVERNED BY THE WARSAW CONVENTION OR THE MONTREAL CONVENTION WITH THE FOLLOWING NOTICE: ADVICE TO INTERNATIONAL PASSENGERS ON CARRIER LIABILITY PASSENGER ON JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT INTERNATIONAL TREATIES KNOWN AS THE MONTREAL CONVENTION, OR ITS PREDECESSOR, THE WARSAW CONVENTION, INCLUDING ITS AMENDMENTS, MAY APPLY TO THE ENTIRE JOURNEY, INCLUDING ANY PORTION THEREOF WITHIN A COUNTRY. FOR SUCH PASSENGERS, THE TREATY, INCLUDING SPECIAL CONTRACTS OF CARRIAGE EMBODIED IN APPLICABLE TARIFFS, GOVERNS AND MAY LIMIT THE LIABILITY OF THE CARRIER IN RESPECT OF DEATH OR INJURY TO PASSENGERS, AND FOR DESTRUCTION OR LOSS OF, OR DAMAGE TO, BAGGAGE AND FOR DELAY OF PASSENGERS AND BAGGAGE. FOR SERVICES PROVIDED IN THE EU, THE CARRIER WILL USE THE FOLLOWING NOTICE IN ADDITION TO THE PRECEDING NOTICE: "LIMITS OF LIABILITY: THE APPLICABLE LIMITS OF LIABILITY FOR YOUR JOURNEY ON A FLIGHT TICKETED BY THIS CARRIER ARE: (1) THERE ARE NO FINANCIAL LIMITS FOR DEATH OR BODILY INJURY AND THE AIR CARRIER MAY MAKE AN ADVANCE PAYMENT TO MEET IMMEDIATE ECONOMIC NEEDS OF THE PERSON ENTITLED TO CLAIM COMPENSATION; (2) IN THE CASE OF DESTRUCTION, LOSS OF, OR DAMAGE OR
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DELAY TO BAGGAGE, 1,131 SPECIAL DRAWING RIGHTS PER PASSENGER IN MOST CASES. YOU MAY BENEFIT FROM A HIGHER LIMIT OF LIABILITY FOR LOSS OF, DAMAGE OR DELAY TO BAGGAGE BY MAKING AT CHECK-IN A SPECIAL DECLARATION OF THE VALUE OF YOUR BAGGAGE AND PAYING ANY SUPPLEMENTARY FEE THAT MAY APPLY. ALTERNATIVELY, IF THE VALUE OF YOUR BAGGAGE EXCEEDS THE APPLICABLE LIMIT OF LIABILITY, YOU SHOULD FULLY INSURE IT BEFORE YOU TRAVEL; (3)IN THE CASE OF DELAY TO YOUR JOURNEY, 4,694 SPECIAL DRAWING RIGHTS PER PASSENGER. IF YOUR JOURNEY ALSO INVOLVES CARRIAGE BY OTHER AIRLINES, YOU SHOULD CONTACT THEM FOR INFORMATION ON THEIR LIMITS OF LIABILITY" (E) OVERRIDING LAW IF ANY PROVISION CONTAINED OR REFERRED TO IN THE TICKET OR THIS TARIFF IS FOUND TO BE CONTRARY TO AN APPLICABLE LAW, GOVERNMENT REGULATION, ORDER OR REQUIREMENT, WHICH CANNOT BE WAIVED BY AGREEMENT OF THE PARTIES, SUCH PROVISION, TO THE EXTENT THAT IT IS INVALID, SHALL BE SEVERED FROM THE TICKET OR TARIFF AND THE REMAINING PROVISIONS SHALL CONTINUE TO BE OF FULL AND EFFECT. (F) MODIFICATION AND WAIVER NO AGENT, SERVANT OR REPRESENTATIVE OF THE CARRIER HAS THE AUTHORITY TO ALTER, MODIFY, OR WAIVE ANY PROVISIONS OF THE CONTENT OF CARRIAGE OR THIS TARIFF. (G) GRATUITOUS TRANSPORTATION ALL PASSENGER WHO ARE TRANSPORTED GRATUITOUS BY THE CARRIER WILL BE GOVERNED BY ALL THE PROVISIONS OF THIS RULE BY ALL OTHER APPLICABLE RULES OF THIS TARIFF.
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Rule 125 Refunds
(A) GENERAL
(1) THE PASSENGER MUST PRESENT TO THE CARRIER OR ITS
AUTHORIZED AGENT THE UNUSED FLIGHT COUPONS OF A TICKET, AN ITINERARY/RECEIPT, A RECORD LOCATOR, OR
A RESERVATION NUMBER AS SATISFACTORY PROOF THAT
THE PASSENGER HAS UNUSED PORTIONS OF A TICKET WHICH ARE ELIGIBLE FOR REFUND.
(2) THE CARRIER WILL MAKE A REFUND TO THE PERSON WHO
PURCHASED THE TICKET. (3) IF, AT THE TIME OF TICKET PURCHASE, THE PURCHASER
DESIGNATES ANOTHER PERSON TO WHOM THE REFUND SHALL
BE MADE, THEN THE REFUND WILL BE MADE TO THE PERSON SO DESIGNATED. TO DO SO, THE PASSENGER
MUST CONTACT THE CARRIER DIRECTLY.
(4) ACCEPTANCE OF A REFUND BY THE PASSENGER WILL RELEASE THE CARRIER FROM FURTHER LIABILITY.
(5) IN ANY INSTANCE WHERE REFUNDS ARE APPROPRIATE, THE
CARRIER WILL PROCESS REQUESTS IN A TIMELY MANNER AND REFUND THE FARE IN THE ORIGINAL FORM OF
PAYMENT. THE CARRIER WILL PROCESS REFUND REQUESTS
WITHIN 30 BUSINESS DAYS FOR CREDIT CARD PURCHASES, HOWEVER TIME FOR RETURN OF FUNDS DEPENDS ON THE
PASSENGER'S FINANCIAL INSTITUTION.
(B) INVOLUNTARY REFUNDS (1) INVOLUNTARY REFUNDS ARE NOT SUBJECT TO ANY
RESTRICTIONS CONTAINED IN THE APPLICABLE FARE
RULE. (2) THE AMOUNT OF THE INVOLUNTARY REFUND WILL BE AS
FOLLOWS:
(A) IF, DUE TO A SCHEDULE IRREGULARITY WITHIN THE CARRIER'S CONTROL OR DENIED BOARDING IN
ACCORDANCE WITH SCHEDULE IRREGULARITIES RULE
90(C)(2)(D) AND DENIED BOARDING RULE 95(D)(4), THE PASSENGER CHOOSES TO NO LONGER
TRAVEL DUE TO LOSS OF PURPOSE OF TRAVEL OR IF
ALTERNATE TRAVEL COULD NOT BE PROVIDED WITHIN A REASONABLE TIME, THE CARRIER WILL OFFER A
REFUND EQUAL TO THE FARE AND CHARGE PAID,
IRRESPECTIVE IF TRAVEL HAS COMMENCED. (B) IF, DUE TO A SCHEDULE IRREGULARITY WITHIN THE
CARRIER'S CONTROL OR DENIED BOARDING IN
ACCORDANCE WITH SCHEDULE IRREGULARITIES RULE 90(C)(2)(D) AND DENIED BOARDING RULE 95(D)4,
THE PASSENGER CHOOSES TO NO LONGER TRAVEL
BECAUSE THE ALTERNATE TRANSPORTATION OFFERED DOES NOT MEET WITH THE PASSENGER'S
SATISFACTION, THE CARRIER WILL OFFER A REFUND
EQUAL TO THE FARE AND CHARGE PAID.
(c)
If, due to a schedule irregularity not within the
carrier's control in accordance with Schedule
Irregularities Rule 90(C)3.(d), no portion of a ticket has
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been used, the amount of refund will be equal to the fare and charges paid; or
(d)
If, due to a schedule irregularity not within the
carrier's control in accordance with Schedule
Irregularities Rule 90(C)3.(d) and (e), a portion of the
ticket has been used, the amount refunded to the purchaser
will be the one that results in the most generous amount
using one of the following methods:
(I) THE DIFFERENCE BETWEEN THE FARE PAID AND
THE FARE FOR TRANSPORTATION ACTUALLY
USED OR TO BE USED; OR
(II) PROVIDED THAT THE POINT WHERE TRAVEL
TERMINATED WAS ON THE PASSENGER'S
ROUTING AS SHOWN ON THE ORIGINAL TICKET
AND ROUTING REMAINS UNCHANGED, THE
PASSENGER WILL REFUNDED THE DIFFERENCE
BETWEEN THE ONE WAY FARE APPLICABLE TO
THE UNUSED TRANSPORTATION FROM THE POINT
WHERE THE PASSENGER TERMINATED TRAVEL TO
THE DESTINATION OR NEXT STOPOVER POINT
AS NAMED ON THE TICKET OR TO THE POINT
AT WHICH TRANSPORTATION IS TO BE RESUMED
LESS THE SAME RATE OF DISCOUNT, (IF
TRAVEL IS ON A DISCOUNT FARE) THAT WAS
APPLIED TO THE ORIGINAL ONE WAY FARE
(INCLUDING ALL CHARGE). IF THE
PASSENGER WAS TRAVELLING ON A ROUND TRIP
OR CIRCLE TRIP TICKET, THE AMOUNT
REFUNDED WOULD BE BASED ON THE RATE OF
DISCOUNT OF ONE HALF OF THE ROUND-TRIP
FARE; OR
(III) IF THE POINT WHERE THE PASSENGER
TERMINATED TRAVEL WAS NOT ON THE ROUTING
SPECIFIED ON THE TICKET, THE REFUND WILL
BE BASED ON THE LOWEST APPLICABLE FARE
OF ANY AIR CARRIER OPERATING BETWEEN THE
POINT WHERE THE PASSENGER TERMINATED
TRAVEL TO THE DESTINATION OR NEXT
STOPOVER POINT NAMED ON THE TICKET OR TO
THE POINT AT WHICH TRANSPORTATION IS TO
BE RESUMED.
(e)
If, due to a refusal of transport in accordance with
105(A)1, 105(A)6, or 105(A)7, the carrier will offer a
refund equal to the fare and charge paid.
(f)
If, due to a refusal of transport in accordance with
105(A)2, 105(A)3, 105(A)4, or 105(A)5, the passenger will
not be entitled to a refund.
(3) INVOLUNTARY REFUND OF TICKET SHALL BE MADE IN THE
CURRENCY USED TO ISSUE THE TICKET AND IN THE COUNTRY WHERE THE TICKET WAS PURCHASED, WHENEVER
POSSIBLE. HOWEVER, CANADIAN DOLLAR REFUNDS OR
REFUNDS IN THE CURRENCY OF THE COUNTRY WHERE THE INVOLUNTARY REFUND IS NECESSARY MAY BE MADE AT THE
REQUEST OF THE PASSENGER PROVIDED A REFUND IN SUCH
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CURRENCY IS NOT PROHIBITED BY LOCAL GOVERNMENT FOREIGN CONTROL REGULATIONS. (C) VOLUNTARY REFUNDS (1) VOLUNTARY REFUNDS WILL BE BASED ON THE APPLICABLE FARE AT THE TIME OF TICKET ISSUANCE, AND THE REFUND WILL BE MADE IN ACCORDANCE WITH ANY RESTRICTIONS CONTAINED IN THE APPLICABLE FARE RULE. (2) VOLUNTARY REFUNDS WILL BE MADE ONLY BY THE CARRIER WHICH ORIGINALLY ISSUED THE TICKET OR ITS AUTHORIZED AGENT. (3) IF NO PORTION OF A TICKET HAS BEEN USED, THE REFUND WILL BE FULL AMOUNT OF THE FARE PAID LESS ANY CANCELLATION FEE AND/OR SERVICE CHARGE. (4) IF A PORTION OF A THE TICKET HAS BEEN USED, THE REFUND WILL BE AN AMOUNT EQUAL TO THE DIFFERENCE BETWEEN THE FARE PAID AND THE APPLICABLE FARE FOR TRAVEL BETWEEN THE POINTS FOR WHICH THE TICKET HAS BEEN USED, LESS ANY CANCELLATION FEE AND/OR SERVICE CHARGE. (5) VOLUNTARY REFUND OF TICKETS SHALL BE MADE IN THE CURRENCY USED TO ISSUE THE TICKET AND IN THE COUNTRY WHERE THE TICKET WAS PURCHASED, WHENEVER POSSIBLE. HOWEVER, CANADIAN DOLLAR REFUNDS IN THE CURRENCY OF THE COUNTRY WHERE THE VOLUNTARY REFUND IS REQUESTED MAY BE MADE AT THE REQUEST OF THE PASSENGER PROVIDED A REFUND IN SUCH CURRENCY IS NOT PROHIBITED BY LOCAL GOVERNMENT FOREIGN EXCHANGE CONTROL REGULATIONS. (6) NON-REFUNDABLE TICKETS CAN BE EXCHANGED FOR A FUTURE TICKET FOR UP TO ONE YEAR FROM THE TICKET ISSUE DATE AS LONG AS THE RESERVATION IS CANCELLED ON OR BEFORE THE FIRST TRAVEL DATE ON THE TICKET. (D) TIME LIMIT FOR REQUESTING A REFUND (1) IN CASES WHERE REFUNDS ARE PERMITTED, THE PASSENGER MUST MAKE THE REQUEST AT THE TIME OF CANCELLATION OR SCHEDULE IRREGULARITY, REFUNDS WILL BE PROCESSES WITHIN 30 DAYS. (E) REFUNDS IN THE CASE OF DEATH WHEN TRANSPORTATION IS CANCELLED AS A RESULT OF THE DEATH OF THE PASSENGER, , THE REFUND WILL APPLY AS FOLLOWS: (1) REFUNDS IN THE CASE OF A DEATH ARE NOT SUBJECT TO ANY RESTRICTIONS CONTAINED IN THE APPLICABLE FARE RULES. (2) IF NO PORTION OF A TICKET HAS BEEN USED, THE AMOUNT OF REFUND WILL BE EQUAL TO THE FARE AND CHARGES PAID. (3) IF A PORTION OF THE TICKET HAS BEEN USED, THE REFUND WILL BE EQUAL TO THE DIFFERENCE BETWEEN THE PAID AND THE APPLICABLE FARE FOR TRAVEL BETWEEN THE POINTS FOR WHICH THE TICKET HAS BEEN USED AND WILL NOT BE SUBJECT TO ANY CANCELLATION FEE AND/OR SERVICE CHARGE. (4) REFUND WILL ONLY BE MADE UPON PRESENTATION OF THE UNUSED COUPON(S) AND DEATH CERTIFICATE, OR A COPY DULY EXECUTED BY THE COMPETENT AUTHORITIES (I.E. THOSE DESIGNATED TO ISSUE A DEATH CERTIFICATE BY THE APPLICABLE LAWS OF THE COUNTRY CONCERNED), IN THE COUNTRY IN WHICH THE DEATH OCCURRED.
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(5) IN THE CASE OF DEATH OF THE PASSENGER, THE REFUND WILL BE MADE TO THE ESTATE OF THE PASSENGER.
(F) JURY DUTY IN THE EVENT THE PASSENGER IS CALLED TO JURY DUTY OR SUBPOENAED, A FULL REFUND WILL APPLY UPON PRESENTATION OF JURY SUMMONS OR SUBPOENA. NO OTHER DOCUMENT WILL BE ACCEPTED.
(G) REFUSAL TO REFUND (1) THE CARRIER MAY REFUSE TO REFUND THE PASSENGER'S TICKET IF THAT TICKET IS PRESENTED FOR REFUND AFTER ITS VALIDITY HAS EXPIRED. (2) FOR TICKETS INVOLVING INTERNATIONAL TRAVEL, CERTAIN COUNTRIES LIMIT THE AMOUNT OF TIME THE PASSENGER MAY STAY IN A PARTICULAR COUNTRY WITHOUT A VISA OR OTHER OFFICIAL GOVERNMENT DOCUMENTATION GRANTING PERMISSION TO STAY FOR AN EXTENDED PERIOD OF TIME. ACCORDINGLY, THE REFUND OF UNUSED COUPON(S) MAY BE REFUSED, UNLESS THE PASSENGER IS ABLE TO PROVE THAT HE/SHE HAS RECEIVED GOVERNMENT PERMISSION TO REMAIN IN THE COUNTRY OR IS DEPARTING THE COUNTRY ON ANOTHER CARRIER OR BY OTHER MEANS OF TRANSPORT.
Rule 125 Refunds
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