Polycom VVX 商務 IP 電話結合商務用 Skype 功能
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5.8.0 | 5 2018 | 3725-85755-001
Polycom� VVX� IP
Skype
1 .......................................................................................................... 8
Audience, Purpose, and Required Skills.............................................................................8 .......................................................................................................................8
2 Getting Started with Polycom� VVX� IP ...............................9
............................................................................................................ 9 ............................................................................... 9
VVX IP .........................................................................................9 ............................................................................................................ 9
...................................................................................................... 10 ........................................................................................... 10 PinYin .......................................................................................11
3 ...................................................................................... 12
Skype............................................................................................................. 12 Skype .....................................................................12 BToE Skype...............................................................12 Skype PIN .....................................................................13 Skype......................................................................... 13 ............................................................................................... 13 Skype.................................................................................................. 13
VVX .................................................................................. 13 .................................................... 14 PIN .......................................................... 14 ......................................................................... 14 BToE Skype.............................................15
............................................................................................................................ 15 .......................................................................................................... 15 ................................................................................................................. 16 ................................................................................................................. 16 .......................................................................................................... 16 .......................................................................................................... 16
4 .................................................................................................17
.......................................................................................................... 17 Placing Audio Calls................................................................................................ 17 Redial a Number.................................................................................................... 20
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Answering Audio Calls........................................................................................... 20 Holding and Resuming Calls.............................................................................................21
................................................................................................................. 22 ................................................................................................................. 22 ...................................................................................................... 22 .......................................................................................................... 22 Transferring Calls.............................................................................................................. 22 ...................................................................................................22 ................................................................................................................. 23 ................................................................................................................. 23 Skype Server ....................................................................... 23 Skype ............................................................................... 23 ............................................................................................................................ 24 ........................................................................................... 24 ............................................................................................... 24 ............................................................................................... 24 ................................................................................................................. 24 ........................................................................................ 25 ................................................................................................................. 25 .................................................................................... 25 .....................................................................................................................25 Skype .......................................................................................... 25 ............................................................................................... 26
5 .................................................................................................28
Tips for Conference Calls..................................................................................................28 Skype ..............................................................................................28
Skype .......................................................................................... 28 Skype ................................................................. 28 ............................................................................................................. 29 ...................................................................................................29 .................................................................. 29 Skype ............................................................................... 29 Send Contacts Active Conference Information................................................................. 29
6 .................................................................................................31
.....................................................................................................................31 ........................................................................................... 31 ............................................................................................... 31 Skype ..............................................................................................32
...................................................................................................32
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SLA ........................................................................................................ 32 SLA ...................................................................................... 32 Skype /......................................................................................33 ...................................................................................................... 33 .......................................................................................................... 33 ........................................................................................... 33 ........................................................................................... 33 ............................................................................................... 34
7 Recording Audio Calls.........................................................................35
Guidelines when Recording Calls..................................................................................... 35 ............................................................................................................................ 36 .......................................................................................................... 36 ............................................................................................................................ 36 ............................................................................................................................ 36 ............................................................................................................................ 36 .....................................................................................................................36 .....................................................................................................................37 .....................................................................................................................37 .......................................................................................................... 37 .....................................................................................................................37 ................................................................................................................. 37 ........................................................................................................................ 38
8 ......................................................... 39
Recent Calls......................................................................................................................39 ...................................................................................................39 ...................................................................................................39 .......................................................................................................... 40
.....................................................................................................................40 .................................................................................40 .................................................................................40 ...................................................................................................... 41 ...................................................................................................41 .................................................................................41
Corporate Directory...........................................................................................................41 ...................................................................................................... 42 .................................................................................... 42
Skype Outlook ............................................................................... 43 Skype .......................................................................................43 Skype ................................................................. 43
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Outlook ............................................................................................... 43 Outlook .................................................................. 44 Skype .......................................................................................44 .................................................................................... 44 Skype ............................................................................45 ......................................................................... 45 ............................................................................ 45 ........................................................................ 45 ..................................................................................................46
9 ........................................................................47
................................................................................................................. 47 ...................................................................................................... 47 ...................................................................................................... 47 ............................................................................................... 48
Skype .........................................................................................................48 ...................................................................................................... 48 Microsoft Skype .............................................48 Skype ........................................................................ 49 Skype ............................................................................49 ........................................................................................ 50
10 ......................................................................... 51
Access Skype for Business Voicemail Messages............................................................. 51 Skype .......................................................................................51
........................................................................................... 51 ...................................................................................................51 ...................................................................................................52 ............................................................................................................................ 52 .......................................................................................................... 52 .......................................................................................................... 52 .......................................................................................................... 52 .......................................................................................................... 53 .......................................................................................................... 53 .......................................................................................................... 53 ................................................................................................................. 53 .......................................................................................................... 54 ...................................................................................................55 .......................................................................................................... 55 .......................................................................................................... 56 .......................................................................................................... 56
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.......................................................................................................... 56
11 ........................................................................................58
Using the Calendar........................................................................................................... 58 ............................................................................................................. 58 ...................................................................................................... 58 ............................................................................................... 59 ...................................................................................................59 ........................................................................................ 59 ...................................................................................................... 59 Meeting Reminders................................................................................................ 59 Joining Calendar Meetings.....................................................................................60
...................................................................................................... 61 ...................................................................................................... 61
12 Polycom� VVX� IP Settings...............................................62
Password Required to Access Basic Settings.................................................................. 62 ............................................................................................................................ 62 Time and Date Display...................................................................................................... 63
............................................................................................... 63 ............................................................................................... 63 Backlight Intensity and Timeout........................................................................................ 63 .......................................................................................................... 64 .......................................................................................................... 64 ............................................................................................................................ 64 .......................................................................................................... 64 ........................................................................................ 65 ................................................................................................................. 65 ........................................................................................................................ 66 ............................................................................................... 66 ...................................................................................................... 66 ............................................................................................... 66 ............................................................................................................. 66 ............................................................................................................. 67 ...................................................................................................67 .....................................................................................................................67 ...................................................................................................67 ...................................................................................................67 Power-Saving Mode..........................................................................................................68 ........................................................................................ 68 ........................................................................................ 68
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.....................................................................................................................69 .......................................................................................................... 69 ...................................................................................................... 69 ........................................................................................... 70 Acoustic Fence...............................................................................................70
Skype ..............................................................................................70 ............................................................................. 70 .....................................................................................................................71
13 Connecting to a Wireless Network................................................... 72
Enable Wireless Network Connectivity............................................................................. 72 ...................................................................................................... 72 VVX ......................................................................................73 .....................................................................................................................73
14 ......................................................................74
............................................................................................................. 74 ................................................................................................................. 74 ............................................................................................... 74 ........................................................................................... 75 .......................................................................................................... 75 ................................................................................................................. 76
Polycom Desktop Connector ................................................................. 77 Polycom Desktop Connector...............................................................77 Polycom Desktop Connector..........................................................................78
Better Together over Ethernet Skype........................ 79 Polycom Better Together over Ethernet Connector........................................79 BToE .................................................................................79 Skype BToE ........................................ 79 BToE................................................................................................ 80 Polycom BToE Connector....................................................................... 80
15 Accessibility Features ...................................................................... 81
Features for Hearing-Impaired Users................................................................................81 Features for Mobility-Impaired Users................................................................................ 82 Features for Vision-Impaired and Blind Users.................................................................. 83
16 Maintaining Polycom� VVX� IP ......................................... 85
............................................................................................................................ 85 ............................................................................................................................ 85
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.....................................................................................................................85 ................................................................................................................ 86 Test the Hardware............................................................................................................. 86 ............................................................................................................................ 86 ............................................................................................................. 87 Skype ..............................................................................................87
...................................................................................................87 Skype ................................................................................... 87 Skype ............................................................................... 87
17 Troubleshooting................................................................................. 88
............................................................................................................................ 88 USB ....................................................................................................................... 88 ............................................................................................................. 89 ...................................................................................................89 .......................................................................................................... 89 Better Together over Ethernet........................................................................................... 90
Polycom BToE Connector .........................................................90 Polycom BToE Connector .........................................................90 BToE ...................................................................... 90 .....................................................................................................................91 .....................................................................................................................91 Skype Server........................................ 91 Skype Server................................................................................91 ...................................................................................................91 ................................................................................................................. 92
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: � Audience, Purpose, and Required Skills �
Polycom VVX IP Skype - Polycom� VVX� IP Polycom� VVX�
�
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users, who want to learn more about the features available with VVX IP .
Polycom � � � � �
Polycom Profiled UC Software FeaturesPolycom UC Polycom Engineering Advisories and Technical NotificationsPolycom
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Getting Started with Polycom� VVX� IP
: � � VVX IP �
Before you use your phone, take a few moments to familiarize yourself with its features and user interface. The terms "the phone" and "your phone" refer to any of the VVX IP . Unless specifically noted in this guide, especially with regard to phone graphics, all phone models operate in similar ways.
:
VVX IP Polycom
VVX IP
VVX IP
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Getting Started with Polycom� VVX� IP
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Getting Started with Polycom� VVX� IP
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PinYin
VVX IP PinYin Nuance XT9� VVX PinYin PinYin
: PinYin Nuance XT9
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: � Skype � VVX �
Skype
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BToE Skype
Better Together over Ethernet (BToE) Skype
1. 2. 3. Better Together over Ethernet Skype VVX Better Together over Ethernet (BToE) Skype Skype Skype VVX
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Skype PIN
PIN Skype 1. 2. 3.
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VVX � (FLK) � � � � � � � / � � Exchange � Exchange � Exchange � Exchange � Better Together over Ethernet
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PIN
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3. 4. 5. 6.
BToE Skype
Better Together over Ethernet Skype
1. 2. 3. 4.
VVX IP
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:
� � Holding and Resuming Calls � � Transferring Calls � Skype Server � � � VVX IP SIP H.323
: VVX IP []
VVX IP 8 24
Placing Audio Calls
You can place calls on VVX IP in numerous ways, including local and international calls, calls from Recent Calls or directories, calls to contacts or favorites, or calls to authorized numbers on a locked phone.
VVX IP 1. * + 2.
[] 1. [] [] []
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VVX 1500 [] [] 2. [] []
VVX 1500
VVX IP
1. [] 2. [] 3. []
VVX 500/501 600/601
VVX IP
1.
Calling Contacts from the Directory
VVX IP []
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2. 3. 4.
VVX 500/501 600/601 5. []
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2. [] []
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3. 4. [] []
(DL)
1. [] > [] > [] 2. [] 3. [] Skype
1. [] 2. [] 3. [] [] VVX IP
Placing Intercom Calls
The Intercom feature enables you to place a call to a contact that is answered automatically on the contact's phone as long as the contact is not in an active call. If the contact is in an active call, the contact can choose to answer the intercom call, or the intercom call is answered automatically after the active call ends.
VVX IP
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4.
1. [] > []
2. 3. 4. 5.
Redial a Number
VVX IP automatically keep a record of all calls placed. You can recall the last contact you called using Redial, if enabled by your system administrator.
1. Do one of the following: � Select Redial. � Tap Place a Call, tap Recent Calls
, and select the first number in the list.
2. Select Redial.
Answering Audio Calls
When you receive an incoming call on VVX IP , you can choose to answer the call in various ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call.
10
1. [] PIN
10
1.
VVX IP
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1. 2. [] 3. [ SIP ] [] 4. H.323 [ H.323 ] []
H.323 5. [] [] 6. [] [] 7. Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone.
Skype
Skype [] []
1.
Answer an Intercom Call
When you receive an intercom call, the call is answered automatically using the speakerphone. You can switch to the handset or headset after the call is answered. If the phone is set up to answer intercom calls with your microphone muted, you need to unmute your microphone before responding to the call.
1. After the call is answered, press Mute and reply.
Holding and Resuming Calls
When you are in a call, you can place an active audio call on hold and resume the call. When you place a call on hold, the Mute key indicators on the system and microphones are red. When you are placed on hold, the Mute key indicators on the system and microphones flash green.
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VVX IP 1.
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1. [] > []
Transferring Calls
You can transfer active or held calls to another person using the following transfer types: � Blind transfer--Transfers the call directly to another line without speaking with the other party first. � Consultative transfer--Enables you to speak with the other party before completing the transfer.
VVX IP
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1. 2. []
1. � [] � [] [] � [] > [] [] [] 2. [] 3. []
1. []
Skype Server
VVX Skype Skype Server Skype
Skype
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Skype
1. []
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#1347
Skype
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VVX IP
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:
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[]
1. [] []
1. [] > [] VVX 1500 [] [] 2. [] 3. 4. [] [] > [] []
Skype
Skype Server
Skype
Skype 1. [] > [] 2.
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Skype
Skype
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1. [] > []
Simultaneously Ring a Group of Contacts
In the Skype for Business client, you can choose to simultaneously ring a group of Skype for Business contacts when you receive incoming calls.
1. In the Skype for Business client, click Settings and select Tools > Call Forwarding Settings. 2. Select Simultaneously Ring > My Team-Call Group. 3. In the Call Forwarding - My Team-Call Group dialog box, click Add. 4. In the Choose a Team-Call Group Member dialog box, select the contacts you want to add and
click OK. The contacts you add as group members are displayed in the Call Forwarding - Team-Call Group dialog box. 5. Click the Ring your team-call group after this many seconds drop-down menu to determine when your contacts' phones ring. Simultaneous ringing is enabled for all assigned team-call members. If your line receives an incoming call, everyone in the team-call group's phone rings.
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1. [] > [] VVX 1500 [] [] 2. [] VVX 1500 [] 3. 4. [] []
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5. [] > [] 6.
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: � Tips for Conference Calls � Skype � � Skype � Send Contacts Active Conference Information
Tips for Conference Calls
When you are in a conference call, follow these tips: � Use the handset or a headset if you're in an open environment. � Mute your microphone when you are not speaking, especially in noisy environments. � Avoid tapping or rustling papers near the microphone. � Speak in your normal voice without shouting.
Skype
Skype Polycom Skype
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3. [][]
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1. [] 2. []
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Skype Skype
VVX IP Skype 1. [] [] 2. [] 3. [] 4. []
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Skype
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Send Contacts Active Conference Information
If you are a conference participant, you can send the conference dial-in number and conference ID to contacts you want to join the call. You can view the conference contact information during an active conference call. When a contact dials into a conference using the conference dial-in number and conference ID, the contact is added to the conference call immediately unless the conference call is locked. When the conference call is locked, the contact must wait for the conference presenter to admit them to the call.
1. During an active conference call, press Mtg.Info. The dial-in number and conference ID for the conference are displayed.
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2. During an active conference call, tap Info . The conference number and conference ID displays.
3. Copy the information and send it to the contacts you want to join the conference.
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:
� � � � Skype � Skype / VVX 101 VVX IP
VVX IP � � � � H.323
VVX 100
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1. [] > [] [] [] [] []
Transferring Calls Holding and Resuming Calls When you are in a call, you can place an active audio call on hold and resume the call.
Skype
Skype Server (SLA) SLA SLA 24 VVX 201
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SLA
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1.
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Skype /
/ Skype Server /
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Recording Audio Calls
: � Guidelines when Recording Calls � � � � � � � � � � � �
Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. You can replay recordings on the system or on a computer. For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported USB Devices on Polycom Support.
: USB USB USB USB
Guidelines when Recording Calls
The following is a list of guidelines to follow when recording audio calls: � Inform contacts when you are recording a call. � Make sure you mute your audio when you are placed on hold while recording the call. When you place a call on hold while recording, the recording pauses. However, when another person places you on hold, the recording continues. � During an active call, pause your recording before answering incoming calls. All incoming calls you answer after you start recording are also recorded in the same file. For example, on June 22, 2012, at 11:22 a.m., you answer a call from person A. During your call with person A, you answer calls from person B and person C. All three calls are recorded in the same file.
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Recording Audio Calls
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Recording Audio Calls
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Recording Audio Calls
1. 2. 3. [] []
USB 1. 2. 3. []
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: � Recent Calls � � Corporate Directory � Skype Outlook � Skype
VVX
:
Recent Calls
The Recent Calls list on VVX IP includes missed, received, and placed calls. Each list holds up to 100 entries. When the phone is registered with the Skype for Business Server, you can view the last 99 Skype for Business calls in the Recent Calls list on the phone, in the Skype for Business client on the Conversations tab, or in Microsoft� Outlook� in the Conversation History folder. You can perform the following tasks from the Recent Calls list:
� Sort, order, and filter calls. By default, the list displays all call types with the most recent call displaying first.
� Remove calls from the list. � Select a call record to view call details. � Select a call record to automatically call a contact.
VVX 100 1.
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[] VVX IP
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Corporate Directory
Your system administrator can set up your phone so that you can access a Corporate Directory, which lists contacts and groups within your company. However, you cannot update the Corporate Directory, and your system administrator determines which contacts you can see. Check with your system administrator to find out if this feature is available.
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: You may need to enter your user credentials to access the directory for the first time, if set by your system administrator.
Unresolved content reference to:r1551130_zh-tw.dita#r1551130_zh-tw/v2514540_zh-tw 1. 2. 3.
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Skype Outlook
Microsoft Skype (ABS) Skype Outlook Skype Microsoft Outlook
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Outlook
Microsoft Outlook 1. [] > [Outlook ] 2. Unresolved content reference to:t1532264_zh-tw.xml#t1532264_zh-tw/v1320842_zh-tw
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Outlook
Outlook
1. 2. 3. []
[] [] VVX IP
Skype
Skype Microsoft (DL)
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VVX 201
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VVX 300/310
50
VVX 301/311
50
VVX 400/410
50
VVX 401/411
50
VVX 500/501
50
VVX 600/601
50
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VVX VVX 250 VVX 350 VVX 450
100 50 50 50
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: � � Skype
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2. [] [] Unresolved content reference to:t1532264_zh-tw.xml#t1532264_zh-tw/v1320842_zh-tw
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: Skype
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: � Access Skype for Business Voicemail Messages � Skype � � �
VVX
:
Access Skype for Business Voicemail Messages
You can view individual voicemail messages for Skype for Business calls on the phone. For each voicemail message, you can view the contact who left the message, the contact's presence status, and the status of the voicemail message.
1. Press Messages > Voicemail. A list of voicemail messages with status of each message displays.
2. Tap Menu and select Voicemail or navigate to Settings > Features > Voicemail. A list of voicemail messages with status of each message displays.
3. Select a message and select Play.
Skype
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Receiving Pages When You're Not in an Active Call
When you receive a page and you are not in an active call, the page immediately plays, regardless of the paging priority. While a page plays, you can:
� Hold the page. � End the page. This ends the page at your phone only. � Place a new call.
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: � Using the Calendar �
VVX
:
Using the Calendar
When connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft Outlook from VVX IP or on the monitor connected to a device, such as Polycom Trio Visual+, which is paired to your Polycom Trio system. Microsoft Exchange Server
VVX IP 1. [] [] > [] > []
:
Microsoft Exchange Server
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� �
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Meeting Reminders
When you have a scheduled meeting on the calendar, a meeting reminder displays and an alert tone plays 5 to 15 minutes5 minutes and 1 minute before a meeting starts. From the meeting reminder, you can view meeting details and join the meeting. The following figure shows a meeting reminder that displays before a meeting starts.
: If you have enabled meeting reminders but the reminders do not display before meetings, make sure that your login credentials are correct.
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Joining Calendar Meetings
You can join any scheduled meeting from the calendar or from a meeting reminder.
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VVX � VVX 1500 � VVX 101
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Polycom� VVX� IP Settings
: � Password Required to Access Basic Settings � � Time and Date Display � Backlight Intensity and Timeout � � � � Power-Saving Mode � � Skype � �
You can make some basic customizations on the phone, which includes changing the time and date format, setting a language, and adjusting the screen brightness.
Password Required to Access Basic Settings
Many of the features available on VVX IP can be enabled or customized from the Basic settings menu. However, if your system administrator has set up the phone to require a password to access the Basic settings menu, you cannot change settings without the permission of your system administrator. Contact your system administrator for assistance enabling or customizing features.
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Polycom� VVX� IP Settings
Time and Date Display
The time and date display in the status bar on VVX IP . When the phone cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator.
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Skype
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Backlight Intensity and Timeout
You can change settings for the following backlight components: � Backlight Intensity--The brightness of the screen during phone activity and inactivity. � Backlight Timeout--The number of seconds the phone is inactive before the backlight dims to its Backlight Idle intensity. The backlight timeout period begins after your last activity, such as an incoming call.
Backlight Intensity includes the following settings you can choose from: � Backlight On--The brightness of the screen when there is activity. � Backlight Idle--The brightness of the screen when there is no activity. � Maximum Intensity--The brightness scale that applies to both Backlight On and Backlight Idle intensities.
This feature is not available on VVX 101 phones. Check with your system administrator to find out if this feature is available on your phone. VVX
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Polycom� VVX� IP Settings
Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone.
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Polycom� VVX� IP Settings
USB
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Polycom� VVX� IP Settings
Skype VVX
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Polycom� VVX� IP Settings
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Polycom� VVX� IP Settings
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Power-Saving Mode
By default, Polycom phones are set to enter power-saving mode and turn off the screen after being idle for a certain period of time to conserve energy.
You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours, such as evenings and weekends. When powersaving mode is activated, the phone exits power-saving mode if an event occurs--for example, if there is an incoming call or message. If a screen saver is enabled, power-saving mode still occurs.
You can update the following power-saving settings:
� Office Hours--When you start work and how long you're in the office each day. � Timeouts--The period of time the phone should be idle before the screen turns off.
:
By default, the Polycom Trio 8500 and 8800 systems enter power-saving mode after a period of idle time to conserve energy. However, Polycom Trio systems do not enter power-saving mode while idle in the Bluetooth or Wi-Fi (Polycom Trio 8800 only) menus. To ensure the system enters power-saving mode, exit the Bluetooth or Wi-Fi menu using the Home or Back key.
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Polycom� VVX� IP Settings
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Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone.
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Polycom� VVX� IP Settings
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Acoustic Fence
Acoustic Fence Acoustic Fence Acoustic Fence Acoustic Fence RJ-9 Acoustic FenceAcoustic Fence USB
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Polycom� VVX� IP Settings
Skype VVX
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Connecting to a Wireless Network
: � Enable Wireless Network Connectivity � � VVX �
You can connect to a wireless network from your USB-enabled VVX phone using the Polycom� Wi-Fi wireless network adapter and access all phone services over the wireless network.
Enable Wireless Network Connectivity
You can enable wireless connectivity for your USB-enabled VVX phone using the Polycom� Wi-Fi wireless network adapter. Before setting up a wireless network, make sure that you connect the VVX phone to its power adapter. You cannot use a wireless network and Ethernet simultaneously to connect VVX phones to your network. Enabling wireless connectivity automatically disables the Ethernet port.
: VVX phones do not support WEP.
1. Insert the Polycom Wi-Fi wireless network adapter into the USB port of your VVX phone. 2. Select Start. 3. Select Wi-Fi, then select On. 4. Select Yes to reboot the phone.
After the phone reboots, Wi-Fi is enabled. The phone scans for wireless networks and lists any that are available. If the phone does not automatically scan, select Scan to manually initiate a Wi-Fi network scan. On selecting Exit, the prompt window disappears and the phone displays idle screen. During scanning, when you select Cancel, the phone navigates back to Wi-Fi menu.
: The administrator can configure the regulatory domain for your location and radio frequency bands on which the wireless network operates. If not configured, the phone uses the Global regulatory domain and 2.4 GHz and 5 GHz default radio bands.
Wi-Fi
1. WLAN PSK
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Connecting to a Wireless Network
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Wi-Fi Wi-Fi
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: � � Polycom Desktop Connector � Better Together over Ethernet Skype
VVX IP
:
VVX (EHS)
Polycom 37477 Polycom
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USB � � USB VVX 1500 � USB USB � USB USB
Polycom
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Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone. Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone. #unique_289
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Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone.
1.
Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone.
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Polycom Desktop Connector
Polycom Desktop Connector (PDC) PDC PDC
Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone. #unique_299
Polycom Desktop Connector
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PDC IP IP PDC
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Better Together over Ethernet Skype
VVX Better Together over Ethernet (BToE) Skype Skype Skype VVX BToE Skype VVX Skype Skype BToE BToE Polycom BToE Connector
BToE Skype Better Together over Ethernet (BToE) Skype
Polycom Better Together over Ethernet Connector
BToE Microsoft� Windows� Polycom BToE Connector Polycom BToE Connector
� Windows 7 � Windows 8 � Windows 8.1 � Windows 10
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BToE
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Polycom BToE Connector
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Accessibility Features
:
� Features for Hearing-Impaired Users � Features for Mobility-Impaired Users � Features for Vision-Impaired and Blind Users
Polycom products include a number of features to accommodate hearing, vision, or mobility-impaired users.
Features for Hearing-Impaired Users
Polycom phones include many features that enable users with hearing impairments to use various features on the phone.
The following table lists the accessibility features for hearing-impaired users.
Accessibility Feature
Description
Visual message indicators
Adjustable ring tone and volume
You can choose from a variety of ring tones for the phone. You can also change the volume of the ringer to suit your needs and choose different ring tones for contacts.
Adjustable Call Volume
While in a call, you can raise or lower the volume of the device.
Visual notifications Visual ringing
Status and icon indicators let you know when you have incoming, outgoing, active, or held calls. Indicators also alert you of the device's status and when features are enabled.
Certain VVX models have visual ringing that enables the screen to flash bright orange for incoming calls (contact your system administrator to enable this feature).
Electronic hookswitch
If you use a headset that supports electronic hookswitch (EHS), you can use the controls on your headset to answer and end calls. Additionally, you may be able to mute calls and control volume from your headset.
Headset Memory Mode
If you use a headset, you can set up your phone to use your headset for all calls.
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Accessibility Features
Accessibility Feature Hearing Aid Compatible (HAC) handsets
TTY support
Description
All phones are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to ADA Section 508 Recommendations: Subpart B 1194.23).
The phones supports commercial TTY devices such as Ultratec Superprint. Additionally, the phones provide acoustic coupled TTY support.
#unique_315
Features for Mobility-Impaired Users
Polycom phones include features that enable users with mobility impairments to perform various functions on the phone.
The following table lists the accessibility features for mobility-impaired users.
Accessibility Feature
Description
Auto-answer feature
You can enable the phone to auto-answer calls.
Headset Memory Mode
If you use a headset, you can set up your phone to use your headset for all calls.
Touchscreen
The large touchscreen enables you to select, swipe, and press the screen to perform functions and activate features.
Large keys
The large keys on the phone console enable you to access phone features and functions.
Built-in speakerphone
A built-in speakerphone allows you to hear audio on the device without having to use a handset or headset.
Adjustable phone stand
You can adjust the phone stand to various angles so your phone sits at a comfortable angle on your desktop (see your phone's Quick Start Guide on Polycom Voice Support web page).
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Accessibility Features
Accessibility Feature
Polycom Desktop Connector application
Description
You can use your computer's mouse and keyboard to enter information and navigate screens on your phone.
Polycom Desktop Connector Polycom Desktop Connector (PDC)
VVX IP
Features for Vision-Impaired and Blind Users
Polycom phones include various features that enable users with visual impairments to use many of the features on the phone.
The following table lists the accessibility features for visually-impaired and blind users.
Accessibility Feature
Description
Adjustable backlight settings
You can change the brightness of the screen by adjusting backlight intensity settings.
Auto-answer feature
You can enable the phone to auto-answer calls.
Plastic overlay Tactile "5" key with raised bumps
A plastic overlay is available for placement on the touchscreen for the volume keys to assist with adjusting the volume.
The "5" key has two bumps that enable you discern the position of other keys on the keypad.
Large keys
The large keys on the phone console enable you to access phone features and functions.
Physical line keys
VVX phones, excluding VVX 500 and 600 series phones, have physical line keys that you can press to answer and end calls.
Physical feature keys
Many features on the phones are accessible by pressing feature keys on the phone console.
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Accessibility Features
Accessibility Feature
Description
Tactile-discernible number, feature, and navigation Keys on the phone console are discernible by their size and
keys
shape.
Illuminated feature keys
Many feature keys illuminate when activated to alert you when a feature is enabled.
Microphone mute feature
The system plays an alert when you mute or unmute the microphones using any of the Mute keys on the device or far-end system. The system plays an alert periodically if the device is muted for a set period of time.
Backlight Intensity and Timeout
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Maintaining Polycom� VVX� IP
:
� � � � � Test the Hardware � � � Skype
When the phone is not operating properly, you can investigate or troubleshoot issues along with any other tasks your administrator may ask you to perform.
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Maintaining Polycom� VVX� IP
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Test the Hardware
If your phone is having any issues, your system administrator may ask you to access a diagnostics menu on the phone to test its hardware.
You can test the display, microphones, and speaker. Contact your system administrator for instructions on how to perform these tests.
:
Do not run diagnostic tests during a call on VVX 450 business IP phones with two connected expansion modules. Doing so can cause the phone to reboot.
1.
2. Select Test Hardware and select one of the following: � Audio Diagnostics � Display Diagnostics � Touch Screen Diagnostics � Brightness Diagnostics � LED Diagnostics � Keypad Diagnostics
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:
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Maintaining Polycom� VVX� IP
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Skype
Skype Skype Server UC
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Troubleshooting
:
� � USB � � � � Better Together over Ethernet � � � Skype Server � Skype Server � � If you are having issues with your Polycom phone, you can try the troubleshooting options and solutions in the following topics to resolve certain issues.
USB
USB USB USB USB
� � � USB � VVX 500/501 600/601 VVX Camera � VVX 600/601 USB USB
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Troubleshooting
Microsoft Exchange Server
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Using the Calendar When connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft Outlook from VVX IP or on the monitor connected to a device, such as Polycom Trio Visual+, which is paired to your Polycom Trio system.
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Troubleshooting
USB
Polycom USB Polycom 37477 Polycom
Better Together over Ethernet
Polycom BToE Connector
Polycom BToE Connector
Polycom BToE Connector Polycom Polycom
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Polycom BToE Connector
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BToE
Better Together over Ethernet
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Troubleshooting
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Skype Server
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Troubleshooting
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