HP HP LaserJet Enterprise Printer M406, M407 User Guide
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HP LaserJet Enterprise M406, M407 User Guide
HP LaserJet Enterprise M406, M407 User Guide - Geizhals ...
Edition 2, 2/2021. Trademark Credits ... Printer hardware setup and software installation. ... Observe all warnings and instructions marked on the product.
HP LaserJet Enterprise M406, M407 User Guide SUMMARY This guide provides configuration, use, warranty, safety and environmental information.
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HP LaserJet Enterprise M406, M407
User Guide
www.hp.com/support/ljM406 www.hp.com/support/ljM407
HP LaserJet Enterprise M406, M407 User Guide
SUMMARY This guide provides configuration, use, warranty, safety and environmental information.
Legal information
Copyright and License � Copyright 2021 HP Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Edition 2, 2/2021
Trademark Credits Adobe�, Adobe Photoshop�, Acrobat�, and PostScript� are trademarks of Adobe Systems Incorporated. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. macOS is a trademark of Apple Inc., registered in the U.S. and other countries. AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries. GoogleTM is a trademark of Google Inc. Microsoft�, Windows�, and Windows Server� are U.S. registered trademarks of Microsoft Corporation. UNIX� is a registered trademark of The Open Group.
Table of contents
1 Printer overview ..........................................................................................................................................................................................1
Warning icons..........................................................................................................................................................................................1
Potential shock hazard..........................................................................................................................................................................2
Printer views ...........................................................................................................................................................................................3 Printer front view...........................................................................................................................................................................3 Printer back view ...........................................................................................................................................................................3 Control panel view.........................................................................................................................................................................4
Printer specifications .............................................................................................................................................................................7 Technical specifications ................................................................................................................................................................7 Supported operating systems.....................................................................................................................................................8 Mobile printing solutions..............................................................................................................................................................9 Printer dimensions..................................................................................................................................................................... 10 Power consumption................................................................................................................................................................... 12 Electrical specifications ............................................................................................................................................................. 12 Acoustic emissions..................................................................................................................................................................... 12 Operating-environment range ................................................................................................................................................. 13
Printer hardware setup and software installation ......................................................................................................................... 13
2 Paper trays................................................................................................................................................................................................ 15
Load paper to Tray 1 (multipurpose tray) ....................................................................................................................................... 15 Load Paper Tray 1 ...................................................................................................................................................................... 15 Tray 1 paper orientation ........................................................................................................................................................... 18
Load paper to Tray 2........................................................................................................................................................................... 19 Load Paper Tray 2 ...................................................................................................................................................................... 19 Tray 2 paper orientation ........................................................................................................................................................... 21 Use alternative letterhead mode ............................................................................................................................................. 22
Load paper to Tray 3 (optional accessory)...................................................................................................................................... 23 Load paper Tray 3 ...................................................................................................................................................................... 23 Tray 3 paper orientation ........................................................................................................................................................... 25 Use alternative letterhead mode ............................................................................................................................................. 26
Load and print envelopes................................................................................................................................................................... 26 Print envelopes........................................................................................................................................................................... 27 Envelope orientation.................................................................................................................................................................. 27
Load and print labels .......................................................................................................................................................................... 27 Manually feed labels .................................................................................................................................................................. 28 Label orientation ........................................................................................................................................................................ 28
3 Supplies, accessories, and parts............................................................................................................................................................ 31
Order supplies, accessories, and parts ............................................................................................................................................ 31 Ordering ....................................................................................................................................................................................... 31 Supplies and accessories .......................................................................................................................................................... 31
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Customer self-repair parts........................................................................................................................................................ 33
Configure the HP toner-cartridge-protection supply settings ..................................................................................................... 33 Introduction................................................................................................................................................................................. 33 Enable or disable the Cartridge Policy feature ...................................................................................................................... 34 Enable or disable the Cartridge Protection feature .............................................................................................................. 36
Replace the toner cartridge ............................................................................................................................................................... 38 Toner cartridge information...................................................................................................................................................... 38 Remove and replace the cartridge .......................................................................................................................................... 40
4 Print............................................................................................................................................................................................................ 45
Print tasks (Windows)......................................................................................................................................................................... 45 How to print (Windows)............................................................................................................................................................. 45 Automatically print on both sides (Windows) ........................................................................................................................ 46 Manually print on both sides (Windows) ................................................................................................................................ 46 Print multiple pages per sheet (Windows) ............................................................................................................................. 47 Select the paper type (Windows)............................................................................................................................................. 47 Additional print tasks................................................................................................................................................................. 48
Print tasks (macOS)............................................................................................................................................................................. 48 How to print (macOS)................................................................................................................................................................. 48 Automatically print on both sides (macOS)............................................................................................................................ 49 Manually print on both sides (macOS) .................................................................................................................................... 49 Print multiple pages per sheet (macOS)................................................................................................................................. 50 Select the paper type (macOS)................................................................................................................................................. 50 Additional print tasks................................................................................................................................................................. 50
Store print jobs on the printer to print later or print privately ..................................................................................................... 51 Introduction................................................................................................................................................................................. 51 Create a stored job (Windows) ................................................................................................................................................. 51 Create a stored job (macOS) ..................................................................................................................................................... 52 Print a stored job ........................................................................................................................................................................ 53 Delete a stored job ..................................................................................................................................................................... 53 Information sent to printer for Job Accounting purposes.................................................................................................... 54
Mobile printing ..................................................................................................................................................................................... 54 Introduction................................................................................................................................................................................. 54 Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing ..................................................................................................................... 54 HP ePrint via email ..................................................................................................................................................................... 55 AirPrint ......................................................................................................................................................................................... 56 Android embedded printing...................................................................................................................................................... 56
Print from a USB flash drive .............................................................................................................................................................. 56 Enable the USB port for printing.............................................................................................................................................. 57 Print USB documents (keypad control panel)........................................................................................................................ 58
Print using high-speed USB 2.0 port (wired) .................................................................................................................................. 58 Method one: Enable the high-speed USB 2.0 port from the printer control panel menus ............................................ 58 Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only) ............................................................................................................................................................................... 58
5 Manage the printer .................................................................................................................................................................................. 61
Advanced configuration with the HP Embedded Web Server (EWS)........................................................................................... 61
iv
Introduction................................................................................................................................................................................. 61 How to access the HP Embedded Web Server (EWS) ........................................................................................................... 62 HP Embedded Web Server features........................................................................................................................................ 62
Configure IP network settings........................................................................................................................................................... 69 Printer sharing disclaimer ......................................................................................................................................................... 69 View or change network settings ............................................................................................................................................ 69 Rename the printer on a network ........................................................................................................................................... 69 Manually configure IPv4 TCP/IP parameters from the control panel................................................................................. 70 Manually configure IPv6 TCP/IP parameters from the control panel................................................................................. 70 Link speed and duplex settings ............................................................................................................................................... 71
Printer security features .................................................................................................................................................................... 72 Introduction................................................................................................................................................................................. 72 Security statements................................................................................................................................................................... 72 Assign an administrator password .......................................................................................................................................... 72 IP Security.................................................................................................................................................................................... 73 Encryption support: HP High Performance Secure Hard Disks ........................................................................................... 73 Lock the formatter ..................................................................................................................................................................... 73
Energy-conservation settings........................................................................................................................................................... 73 Print with EconoMode................................................................................................................................................................ 73 Set the sleep timer and configure the printer to use 1 watt or less of power.................................................................. 74 Set the sleep schedule .............................................................................................................................................................. 75
HP Web Jetadmin ................................................................................................................................................................................ 75
Software and firmware updates ....................................................................................................................................................... 75
6 Solve problems......................................................................................................................................................................................... 77
Control panel help system................................................................................................................................................................. 77
Reset factory settings ........................................................................................................................................................................ 78 Introduction................................................................................................................................................................................. 78 Method one: Reset factory settings from the printer control panel .................................................................................. 78 Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only).......... 79
A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS ................................ 79 Change the "Very Low" settings............................................................................................................................................... 80 Order supplies............................................................................................................................................................................. 81
Printer does not pick up paper or misfeeds.................................................................................................................................... 81 Introduction................................................................................................................................................................................. 81 The printer does not pick up paper ......................................................................................................................................... 81 The printer picks up multiple sheets of paper ....................................................................................................................... 84
Clear paper jams.................................................................................................................................................................................. 87 Paper jam locations ................................................................................................................................................................... 88 Auto-navigation for clearing paper jams................................................................................................................................ 88 Experiencing frequent or recurring paper jams?................................................................................................................... 88 13.B2.D1 jam error in tray 1 ..................................................................................................................................................... 89 13.B2.D2 jam error in tray 2 ..................................................................................................................................................... 94 13.B2.D3 jam error in tray 3 ...................................................................................................................................................101 13.B2.A jam error in the top cover.........................................................................................................................................106 13.B9 jam error in the fuser area ..........................................................................................................................................110
v
13.D1, 13.D3 jam error in the duplexer ................................................................................................................................113 13.E1 jam error in the output bin ..........................................................................................................................................116
Resolving mono print quality problems ........................................................................................................................................118 Introduction ............................................................................................................................................................................... 118 Troubleshoot print quality ......................................................................................................................................................119
Solve wired network problems .......................................................................................................................................................131 Introduction ............................................................................................................................................................................... 131 Poor physical connection ........................................................................................................................................................131 The computer is unable to communicate with the printer ................................................................................................131 The printer is using incorrect link and duplex settings for the network..........................................................................132 New software programs might be causing compatibility problems................................................................................132 The computer or workstation might be set up incorrectly ................................................................................................132 The printer is disabled, or other network settings are incorrect ......................................................................................132
Solve wireless network problems...................................................................................................................................................132 Introduction ............................................................................................................................................................................... 132 Wireless connectivity checklist...............................................................................................................................................132 The printer does not print after the wireless configuration completes...........................................................................133 The printer does not print, and the computer has a third-party firewall installed ........................................................133 The wireless connection does not work after moving the wireless router or printer ...................................................134 Cannot connect more computers to the wireless printer ..................................................................................................134 The wireless printer loses communication when connected to a VPN............................................................................134 The network does not appear in the wireless networks list .............................................................................................134 The wireless network is not functioning...............................................................................................................................134 Reduce interference on a wireless network.........................................................................................................................135
Appendix A Service and support .............................................................................................................................................................137
HP limited warranty statement.......................................................................................................................................................137 UK, Ireland, and Malta..............................................................................................................................................................138 Austria, Belgium, Germany, and Luxemburg .......................................................................................................................138 Belgium, France, and Luxemburg ..........................................................................................................................................139 Italy .............................................................................................................................................................................................140 Spain ........................................................................................................................................................................................... 140 Denmark ....................................................................................................................................................................................141 Norway ....................................................................................................................................................................................... 141 Sweden ......................................................................................................................................................................................141 Portugal .....................................................................................................................................................................................142 Greece and Cyprus ...................................................................................................................................................................142 Hungary .....................................................................................................................................................................................142 Czech Republic..........................................................................................................................................................................143 Slovakia ...................................................................................................................................................................................... 143 Poland ........................................................................................................................................................................................143 Bulgaria ......................................................................................................................................................................................144 Romania ..................................................................................................................................................................................... 144 Belgium and the Netherlands ................................................................................................................................................144 Finland........................................................................................................................................................................................ 145 Slovenia ...................................................................................................................................................................................... 145 Croatia ........................................................................................................................................................................................145 Latvia .......................................................................................................................................................................................... 145
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Lithuania ....................................................................................................................................................................................146 Estonia .......................................................................................................................................................................................146 HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement .................................................146 Long life consumable and maintenance kit limited warranty statement ................................................................................147 HP policy on non-HP supplies.........................................................................................................................................................147 HP anticounterfeit Web site.............................................................................................................................................................147 Data stored on the toner cartridge.................................................................................................................................................148 End User License Agreement ..........................................................................................................................................................148 Customer self-repair warranty service ..........................................................................................................................................152 Customer support .............................................................................................................................................................................152
Appendix B Environmental product stewardship program ................................................................................................................153 Protecting the environment ............................................................................................................................................................153 Ozone production..............................................................................................................................................................................153 Power consumption..........................................................................................................................................................................153 Toner consumption ...........................................................................................................................................................................153 Paper use............................................................................................................................................................................................153 Plastics ................................................................................................................................................................................................154 HP LaserJet print supplies ...............................................................................................................................................................154 Paper ...................................................................................................................................................................................................154 Material restrictions ..........................................................................................................................................................................154 Battery information ..........................................................................................................................................................................154 Disposal of waste equipment by users (EU, UK, and India) ........................................................................................................155 Electronic hardware recycling .........................................................................................................................................................155 Brazil hardware recycling information...........................................................................................................................................155 Chemical substances ........................................................................................................................................................................155 Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements...................................................................................................................................................................156 SEPA Ecolabel User Information (China)........................................................................................................................................156 The regulation of the implementation on China energy label for printer, fax, and copier.....................................................156 Restriction on Hazardous Substances statement (India)............................................................................................................156 WEEE (Turkey)....................................................................................................................................................................................156 Substances Table (China) .................................................................................................................................................................157 Material Safety Data Sheet (MSDS) ................................................................................................................................................157 EPEAT ..................................................................................................................................................................................................157 Substances Table (Taiwan)...............................................................................................................................................................158 For more information .......................................................................................................................................................................158
Appendix C Regulatory information .......................................................................................................................................................159
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Regulatory statements ....................................................................................................................................................................159 Regulatory model identification numbers............................................................................................................................159 European Union & United Kingdom Regulatory Notice......................................................................................................159 FCC regulations .........................................................................................................................................................................160 Canada - Industry Canada ICES-003 Compliance Statement ...........................................................................................160 VCCI statement (Japan)............................................................................................................................................................160 EMC statement (Korea)............................................................................................................................................................160 EMC statement (China) ............................................................................................................................................................160 Power cord instructions...........................................................................................................................................................160 Power cord statement (Japan) ...............................................................................................................................................161 Laser safety...............................................................................................................................................................................161 Laser statement for Finland ...................................................................................................................................................161 Nordic Statements (Denmark, Finland, Norway, Sweden).................................................................................................162 GS statement (Germany).........................................................................................................................................................162 Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)....................................................................163 EMI statement (Taiwan)...........................................................................................................................................................164 Product stability........................................................................................................................................................................164
Index ............................................................................................................................................................................................................. 165
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1 Printer overview
Review the location of features on the printer, the physical and technical specifications of the printer, and where to locate setup information. The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljM406 or http://www.hp.com/support/ljM407 For more information: HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon definitions. Caution: Electric shock
Caution: Hot surface Caution: Keep body parts away from moving parts
Printer overview 1
Caution: Sharp edge in close proximity
Warning
Potential shock hazard
Review this important safety information. Read and understand these safety statements to avoid an electrical shock hazard. Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric
shock. Read and understand all instructions in the user guide. Observe all warnings and instructions marked on the product. Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualified electrician. Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the power cord.
2 Chapter 1 Printer overview
Printer views
Identify certain parts of the printer and the control panel.
Printer front view
Identify the parts on the front of the printer. Figure 1-1 Printer front view
8 1
7
6 2
5 4
1 2
3
Number Description
1
2.7-in color non-touch control panel with 10-key keypad
2
Front door release button (access to the toner cartridge)
3
Power on/off button
4
Tray 3 (optional)
5
Tray 2
6
Tray 1
7
Output bin extension
8
Output bin
Printer back view
Identify the parts on the back of the printer.
Printer views 3
Figure 1-2 Printer rear view
8
1 7
6
2
3 5
4
Number Description
1
USB port for job storage or connecting accessories
NOTE: This port might be covered.
2
USB port for direct connection to a computer
3
Ethernet port
4
Power connection
5
Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
6
Dust cover for Tray 2
NOTE: Dust cover flips up when legal-size or A4-size paper is loaded.
7
Serial number and product number label
8
Rear door (access for clearing jams)
Control panel view
Identify the buttons and lights on the printer control panel.
4 Chapter 1 Printer overview
Figure 1-3 Control panel view
1
2
3
19 18
17
45 6 7 8 9 10 11 12
16 15 14 13
Item
Control
Description
1
Reset button
Select the Reset button to clear changes, release the printer from a paused state, display hidden errors, and restore the default settings (including the language and keyboard layout).
2
Sign In or Sign Out button
Select the Sign In button to open the Sign In screen.
Select the Sign Out button to sign out of the printer. The printer restores all options to the default settings.
3
Applications area
Select any of the icons to open the application. Scroll the screen sideways to access more applications.
NOTE: The available applications vary by printer. The administrator can configure which applications appear and the order in which they appear.
4
Home button
Select the Home button to return to the Home screen.
Control panel view 5
Item
Control
Description
5
Information button
Select the Information button to access a screen that provides access to several types of printer information. Select the buttons at the bottom of the screen for the following information:
Display Language: Change the language setting for the current user session.
Sleep Mode: Place the printer into sleep mode. Wi-Fi Direct: View information for how to connect directly to the
printer using a phone, tablet, or other device with Wi-Fi. (Wireless features available with optional wireless accessories installed.)
Wireless: View or change wireless connection settings. (Wireless features available with optional wireless accessories installed.)
6
Help button
7
Back button
Ethernet: View or change Ethernet connection settings. HP Web Services: View information to connect and print to the
printer using HP Web Services (ePrint). Provides a list of help topics or information about a topic when using the Home screen, an app, an option, or a feature Backs up one level in the menu tree
8
Up arrow button
Navigates to the previous item or widget in the list, or increases the value of numeric items
9
Message Center button
Displays the Message Center
10
Left arrow button
11
OK button
12
Right arrow button
13
Start button
Navigates to the previous item, widget, or level in a menu tree (but does not exit the app), or decreases the value of numeric items Accepts the selected value for an item, activates a focused button, opens the keyboard to edit the focused text field, or activates similar selection actions Navigates to the next item, widget, or level in a menu tree, or increases the value of numeric items Starts the print job
14
Down arrow button
15
Cancel button
16
Clear button
Navigates to the next item or widget in the list, or decreases the value of numeric items Pauses the printer and opens Active Jobs. From the Active Jobs screen, the user can cancel the job or resume printing. Clears the entire entry in an input field
17
Sign In or Sign Out button
Press the Sign In button to open the Sign In screen.
Press the Sign Out button to sign out of the printer. The printer restores all options to the default settings.
18
Numeric keypad
Enters numeric values
19
Home-screen page indicator
Indicates the number of pages on the Home screen or Home screen
folder. The current page is highlighted. Swipe the screen sideways to
scroll between pages.
6 Chapter 1 Printer overview
Printer specifications
Determine the specifications for your printer model.
Technical specifications
Review the technical specifications for the printer.
See http://www.hp.com/support/ljM406 or http://www.hp.com/support/ljM407 for current information.
Product numbers for each model
M406dn - #3PZ15A
M407dn - #3PZ16A
Table 1-1 Paper handling specifications
Paper handling features
M406dn
M407dn
Tray 1 (100-sheet capacity)
Tray 2 (250-sheet capacity)
Optional 550-sheet accessory tray
Optional
Optional
Automatic duplex printing
Table 1-2 Connectivity specifications Connectivity features 10/100/1000 Ethernet LAN connection with IPv4 and IPv6 Hi-Speed USB 2.0 HP Jetdirect LAN Accessory HP Jetdirect 3100w accessory for Wi-Fi, BLE, NFC, and proximity badge reading
M406dn
Optional Optional
M407dn
Optional Optional
Table 1-3 Print specifications Print features Prints 38 pages per minute (ppm) on A4 and 40 ppm on letter-size paper Prints 40 ppm on A4 and 42 ppm on letter-size paper with HP High Speed mode Job storage and private printing
M406dn
M407dn
Table 1-4 Other specifications Other features 1 GB base memory
M406dn
M407dn
Printer specifications 7
Table 1-4 Other specifications (continued) Other features 4 GB embedded Multi-Media Controller (eMMC) 2.7-in color non-touch control panel with 10-key keypad HP Trusted Platform Module for encrypting all data that passes through the printer HP USB Universal Card Reader HP LEGIC Card Reader
M406dn
Optional Optional
M407dn
Optional Optional
Supported operating systems
Use the following information to ensure printer compatibility with your computer operating system.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX�, go to www.hp.com/go/unixmodelscripts.
The following information applies to the printer-specific Windows HP PCL 6 print drivers, HP print drivers for macOS, and to the software installer.
Windows: Download HP Easy Start from 123.hp.com to install the HP print driver. Or, go to the printer-support website for this printer: http://www.hp.com/support/ljM406 or http://www.hp.com/support/ljM407 to download the print driver or the software installer to install the HP print driver.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com or from the Printer Support page, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Table 1-5 Supported operating systems and print drivers
Operating system
Print driver (for Windows, or the installer on the web for macOS)
Windows 7, 32-bit and 64-bit
The "HP PCL 6" printer-specific print driver is installed for this operating system as part of the software installation.
Windows 8.1, 32-bit and 64-bit
The "HP PCL-6" printer-specific print driver is installed for this operating system as part of the software installation. For server-client installations, load the print driver on the client prior to connecting to the server.
Windows 10, 32-bit and 64-bit
The "HP PCL-6" printer-specific print driver is installed for this operating system as part of the software installation. For server-client installations, load the print driver on the client prior to connecting to the server.
Windows Server 2008 R2, SP 1, 64-bit
The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Windows Server 2012, 64-bit
The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Windows Server 2012 R2, 64-bit
The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
Windows Server 2016, 64-bit
The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
8 Chapter 1 Printer overview
Table 1-5 Supported operating systems and print drivers (continued)
Operating system
Print driver (for Windows, or the installer on the web for macOS)
Windows Server 2019, 64-bit
The PCL 6 printer-specific print driver is available for download from the printer-support website. Download the driver, and then use the Microsoft Add Printer Wizard to install it.
macOS 10.13 High Sierra, macOS 10.14 Mojave, macOS 10.15 Catalina
Download HP Easy Start from 123.hp.com, and then use it to install the print driver.
NOTE: Supported operating systems can change. NOTE: For a current list of supported operating systems and HP's all-inclusive help for the printer, go to http:// www.hp.com/support/ljM406 or http://www.hp.com/support/ljM407. NOTE: For details on client and server operating systems and for HP UPD driver support for this printer, go to www.hp.com/go/upd. Under Additional information, click Specifications.
Table 1-6 Minimum system requirements
Windows
macOS
Internet connection
Internet connection
Dedicated USB 1.1 or 2.0 connection or a network connection Dedicated USB 1.1 or 2.0 connection or a network connection
2 GB of available hard-disk space
1.5 GB of available hard-disk space
1 GB RAM (32-bit) or 2 GB RAM (64-bit)
NOTE: The Windows software installer installs the HP Smart Device Agent Base service. The file size is less than 100 kb. Its only function is to check for printers connected via USB hourly. No data is collected. If a USB printer is found, it then tries to locate a JetAdvantage Management Connector (JAMc) instance on the network. If a JAMc is found, the HP Smart Device Agent Base is securely upgraded to a full Smart Device Agent from JAMc, which will then allow printed pages to be accounted for in a Managed Print Services (MPS) account. The driveronly web packs downloaded from www.hp.com for the printer and installed through the Add Printer wizard do not install this service. To uninstall the service, open the Control Panel, select Programs or Programs and Features, and then select Add/Remove Programs or Uninstall a Program to remove the service. The file name is HPSmartDeviceAgentBase.
Mobile printing solutions
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting. NOTE: Update the printer firmware to ensure all mobile printing capabilities are supported. Wi-Fi Direct (with HP Jetdirect 3100w BLE/NFC/Wireless accessory installed) HP ePrint via email (requires HP Web Services to be enabled and the printer to be registered with
HP Connected) Google Cloud Print
Mobile printing solutions 9
AirPrint
Android Printing HP Roam
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
Figure 1-4 Dimensions for the M406, M407 models
1
1
2 3
Table 1-7 Dimensions for the M406, M407 models
Measurement
Printer fully closed
1. Width
381 mm (15 in)
2. Height
220 mm (8.7 in)
3. Depth
357 mm (14 in)
Weight (with cartridge) 8.5 kg (18.74 lb)
2
3
2
Printer fully opened 381 mm (15 in) 241 mm (9.5 in) 781 mm (30.8 in) 8.5 kg (18.74 lb)
10 Chapter 1 Printer overview
Figure 1-5 Dimensions for the optional 550-sheet tray
1
2
3
3
1 2
3
3
Table 1-8 Dimensions for the optional 550-sheet tray
Measurement
Tray fully closed
1. Width
381 mm (15 in)
2. Height
131 mm (5.1 in)
3. Depth
357 mm (14 in)
Weight
3.7 kg (8.2 lb)
Tray fully opened 381 mm (15 in) 131 mm (5.1 in) 781 mm (30.8 in) 3.7 kg (8.2 lb)
Figure 1-6 Dimensions for the printer with the optional 550-sheet tray
1
1
2
1 2
3
HEWLETT-PACKARD
2
2
2
3
3
Table 1-9 Dimensions for the printer with the optional 550-sheet tray
Measurement
Printer fully closed
1. Width
381 mm (15 in)
2. Height
349 mm (13.7 in)
Printer fully opened 381 mm (15 in) 372 mm (14.6 in)
Printer dimensions 11
Table 1-9 Dimensions for the printer with the optional 550-sheet tray (continued)
Measurement
Printer fully closed
Printer fully opened
3. Depth
357 mm (14 in)
781 mm (30.8 in)
Weight (with cartridge) 12.2 kg (26.9 lb)
12.2 kg (26.9 lb)
Power consumption
Review the power consumption for each printer status or function.
Table 1-10 Power consumption (average, in watts)
Printing
Ready
Sleep
Auto-Off/Manual-On Manual Off
531 W
8.1 W
1.2 W
0.07 W
0.07 W
Electrical specifications
Review the electrical specifications for the printer.
NOTE: Power requirements are based on the country/region where the printer is sold. The values in the following table are subject to change. CAUTION: Do not convert operating voltages. This can damage the printer and void the printer warranty.
Table 1-11 Recommended voltage
Specification
110-volt models
220-volt models
Power requirements (Volts)1
110 to 127 volts (� 10%)
220 to 240 volts (� 10%)
60 Hz (� 3 Hz)
50/60 Hz (� 3 Hz)
1 Power reported is highest value measured for all printer models using standard voltages.
Acoustic emissions
Review the acoustic emissions, including sound power level and sound pressure level.
Table 1-12 Sound power level
Acoustics: Sound power level (pages per minute (ppm))
Declared per ISO 9296
Printing (38 ppm)
LwAD = 6.5 Bels(A)
Ready
Inaudible
Table 1-13 Sound pressure level Acoustics: Sound pressure level (pages per minute (ppm)) Printing (38 ppm) Ready
Declared per ISO 9296 LpAm = 54 dB(A) Inaudible
12 Chapter 1 Printer overview
Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.
Table 1-14 Operating-environment specifications
Environment
Recommended
Storage
Temperature
15� to 27�C (59� to 80.6�F)
10� to 32.5�C (50� to 90.5�F)
Relative humidity
30% to 70% relative humidity (RH)
10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional instructions, go to HP support on the web. Go to http://www.hp.com/support/ljM406 or http://www.hp.com/support/ljM407 for HP's all-inclusive help for the printer, which includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information Find instructions about how to use the Microsoft Add Printer tool
Operating-environment range 13
14 Chapter 1 Printer overview
2 Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes and labels. The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljM406 or http://www.hp.com/support/ljM407. For more information: HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information Introduction Use caution when loading the paper trays. CAUTION: Do not extend more than one paper tray at a time. Do not use paper tray as a step. All trays must be closed while moving the printer. Keep hands out of paper trays or drawers when closing.
Load paper to Tray 1 (multipurpose tray)
Review the following information about loading paper to Tray 1.
Load Paper Tray 1
Follow these steps to load paper in Tray 1. This tray holds up to 100 sheets of 75 g/m2 (20 lb) paper. CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
Paper trays 15
1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down. 2. Slide out the tray extension. 3. For long paper, flip out the tray extension to support the paper.
16 Chapter 2 Paper trays
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size. 5. Load the paper into the tray. Make sure that the paper fits under the tabs and below the maximum height
indicators. For information about how to orient the paper, see Tray 1 paper orientation on page 18.
Load Paper Tray 1 17
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-1 Tray 1 paper orientation
Paper type
Output
Letterhead or preprinted
1-sided printing
How to load paper Face-up Top edge leading into the printer
123
Letterhead or preprinted
2-sided printing
Face-down Top edge leading into the printer
18 Chapter 2 Paper trays
123
Table 2-1 Tray 1 paper orientation (continued)
Paper type
Output
How to load paper
Load paper to Tray 2
Review the following information about loading paper to Tray 2.
Load Paper Tray 2
Follow these steps to load paper in Tray 2. This tray holds up to 250 sheets of 75 g/m2 (20 lb) paper.
1. Open Tray 2.
Load paper to Tray 2 19
2. Adjust the paper-width guides by squeezing the adjustment latches on the guides and then sliding the guides to the size of the paper being used.
3. To load legal-size paper, extend the tray front by squeezing the front latch and pulling the front of the tray. NOTE: When loaded with legal-size paper, Tray 2 extends from the front of the printer approximately (2 in)51 mm.
4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation on page 21.
20 Chapter 2 Paper trays
5. Make sure that the paper stack is flat at all four corners. Slide the paper length and width guides so that they are against the stack of paper. NOTE: To prevent jams, do not overfill the tray. Be sure that the top of the stack is below the tray full indicator.
6. After making sure that the paper stack is below the tray full indicator, close the tray. NOTE: When loaded with legal-size paper, Tray 2 does not close all of the way.
7. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-2 Tray 2 paper orientation
Paper type
Output
How to load paper
Letterhead or preprinted
1-sided printing
Face-down
Top edge toward the front of the tray
Tray 2 paper orientation 21
Table 2-2 Tray 2 paper orientation (continued)
Paper type
Output
How to load paper
Letterhead or preprinted
2-sided printing
1
123
2 Face-up Top edge toward the front of the tray
1 2
123
3
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting. 1. From the Home screen on the printer control panel, navigate to and open the Settings menu. 2. Open the following menus:
a. Copy/Print or Print b. Manage Trays
22 Chapter 2 Paper trays
c. Alternative Letterhead Mode 3. Select On.
Load paper to Tray 3 (optional accessory)
Review the following information about loading paper to Tray 3.
Load paper Tray 3
This tray holds up to 550 sheets of 75 g/m2 (20 lb) paper. CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from Tray 1. 1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
1 2
3
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to the size of the paper being used.
8.5 A4 / A5 B5
3
Load paper to Tray 3 (optional accessory) 23
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the paper being used.
A4 11 B5
3
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation on page 25. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. NOTE: To prevent jams, adjust the paper guides to the correct size and do not overfill the tray. Be sure that the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration. NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper might jam.
3
24 Chapter 2 Paper trays
5. Slide the tray completely into the printer.
1 2
3
6. At the computer, begin the printing process from the software application. Make sure that the driver is set to the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specific orientation, load it according to the information in the following table.
Table 2-3 Tray 3 paper orientation
Paper type
Output
How to load paper
Letterhead or preprinted
1-sided printing
Face-down
Top edge at the front of the tray
Letterhead or preprinted
2-sided printing
1 2
123
3
Face-up Top edge at the front of the tray
Tray 3 paper orientation 25
Table 2-3 Tray 3 paper orientation (continued)
Paper type
Output
How to load paper
1 2
123
3
Use alternative letterhead mode
Use the Alternative Letterhead Mode feature to load letterhead or preprinted paper into the tray the same way for all jobs, whether printing to one side of the sheet of paper or to both sides. When using this mode, load paper as for automatic duplex printing.
Enable Alternative Letterhead Mode by using the printer control-panel menus
Use the Settings menu to set the Alternative Letterhead Mode setting. 1. From the Home screen on the printer control panel, navigate to and open the Settings menu. 2. Open the following menus:
a. Copy/Print or Print b. Manage Trays c. Alternative Letterhead Mode 3. Select On.
Load and print envelopes
Review the following information about loading and printing envelopes. Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes. To print envelopes using the manual feed option, follow these steps to select the correct settings in the print driver, and then load the envelopes into the tray after sending the print job to the printer. In addition to the instructions provided below, you can view the following video of how to load and print envelopes:
26 Chapter 2 Paper trays
Print envelopes
To print envelopes, follow these steps. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to open
the print driver.
NOTE: The name of the button varies for different software programs.
3. Click or tap the Paper/Quality tab. 4. In the Paper size drop-down list, select the correct size for the envelopes. 5. In the Paper type drop-down list, select Envelope. 6. In the Paper source drop-down list, select Manual feed. 7. Click the Finishing tab. 8. If the Print on both sides option is selected, clear the option check box. 9. Click the OK button to close the Document Properties dialog box. 10. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.
Table 2-4 Envelope orientation
Tray
How to load
Tray 1
Face-up
Short, postage-end leading into the printer
Load and print labels
To print on sheets of labels, use Tray 1. Tray 2 and the optional 550-sheet trays do not support labels.
Print envelopes 27
Manually feed labels
Use the manual feed mode to print sheets of labels. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for different software programs. NOTE: To access these features from a Windows 8.1 Start screen app, select Devices, select Print, and then select the printer. NOTE: To access these features from Windows 10, select Print, and then select the printer.
3. Click the Paper/Quality tab. 4. In the Paper size drop-down list, select the correct size for the sheets of labels. 5. In the Paper type drop-down list, select Labels. 6. In the Paper source drop-down list, select Manual feed.
NOTE: When using manual feed, the printer prints from the lowest-numbered tray that is configured for the correct size of paper, so it is not necessary to specify a particular tray. For example, if Tray 2 is configured for labels, the printer will print from Tray 2. If Tray 3 is installed and configured for labels, but Tray 2 is not configured for labels, the printer will print from Tray 3.
7. Click the Finishing tab. 8. If the Print on both sides option is selected, clear the option check box. 9. Click the OK button to close the Document Properties dialog box. 10. In the Print dialog box, click the Print button to print the job.
Label orientation
Labels need to be loaded in a specific manner in order to print correctly.
Table 2-5 Label orientation
Tray
How to load
Tray 1
Face-up
Top of the sheet leading into the printer
28 Chapter 2 Paper trays
Table 2-5 Label orientation Tray
How to load
Label orientation 29
30 Chapter 2 Paper trays
3 Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part. The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljM406 or http://www.hp.com/support/ljM407. For more information: HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information
Order supplies, accessories, and parts
Find out how to obtain replacement supplies, accessories, and parts for the printer.
Ordering
Order parts, supplies, or accessories through one of the following channels.
Table 3-1 Ordering options
Ordering option
Ordering information
Order supplies and paper
www.hp.com
Order genuine HP parts or accessories
www.hp.com/buy/parts
Order through service or support providers
Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS)
To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP website, which provides options for purchasing Original HP supplies.
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
NOTE: Cartridges are listed based on regional distribution and availability. A cartridge from any country/region (except China and India) will work in this printer.
Supplies, accessories, and parts 31
Table 3-2 Supplies - For distribution in North America and Latin America only
Item
Description
Cartridge number
HP 58A Black Original LaserJet Toner Cartridge
Standard-capacity replacement 58A black toner cartridge
HP 58X High Yield Black Original High-capacity replacement
58X
LaserJet Toner Cartridge
black toner cartridge
Part number CF258A
CF258X
Table 3-3 Supplies - For distribution in Europe, Middle East, Russia, CIS, and Africa only
Item
Description
Cartridge number
HP 59A Black Original LaserJet Toner Cartridge
Standard-capacity replacement 59A black toner cartridge
HP 59X High Yield Black Original High-capacity replacement
59X
LaserJet Toner Cartridge
black toner cartridge
Part number CF259A
CF259X
Table 3-4 Supplies - For distribution in Asia Pacific Countries/Regions (except China and India) only
Item
Description
Cartridge number
Part number
HP 76A Black Original LaserJet Toner Cartridge
Standard-capacity replacement 76A black toner cartridge
CF276A
HP 76X High Yield Black Original High-capacity replacement
76X
LaserJet Toner Cartridge
black toner cartridge
CF276X
Table 3-5 Supplies - For distribution and use in China and India only. Cartridges will not work in other parts of the world.
Item
Description
Cartridge number
Part number
HP 77A Black Original LaserJet Toner Cartridge
Standard-capacity replacement 77A black toner cartridge
CF277A
NOTE: M407 models only.
HP 77X High Yield Black Original High-capacity replacement
77X
LaserJet Toner Cartridge
black toner cartridge
CF277X
NOTE: M407 models only.
Table 3-6 Accessories Item HP LaserJet 550-sheet Paper Tray HP Jetdirect LAN Accessory
HP Jetdirect 3100w BLE/NFC/Wireless Accessory HP USB Universal Card Reader HP LEGIC Card Reader
Description Optional (Tray 3) 550-sheet paper feeder HP Jetdirect accessory for network connectivity HP Jetdirect accessory for Wi-Fi, BLE, NFC, and proximity badge reading Multiple-protocol proximity card reader Authentication card reader
Part number D9P29A 8FP31A
3JN69A
X3D03A 4QL32A
32 Chapter 3 Supplies, accessories, and parts
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or printer name.
Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP printer warranty.
Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the printer warranty period.
Table 3-7 Customer self-repair (CSR) parts
Item
Description
Self-replacement options Part number
250-sheet paper input tray
Replacement cassette for Tray 2
Mandatory
RM2-5392-000CN
550-sheet paper input tray
Replacement cassette for optional Tray Mandatory 3
RM2-5413-000CN
HP LaserJet 550-sheet Paper Feeder
Optional (Tray 3) 550-sheet paper feeder
Mandatory
D9P29-67018
Multipurpose roller
Multipurpose (Tray 1) roller
Mandatory
RL2-0656-000CN
Tray 2 paper pickup roller assembly
Tray 2 pickup roller
Mandatory
RM2-5452-000CN
Tray 2 separation roller assembly
Tray 2 separation roller
Mandatory
RM2-5397-000CN
Optional Tray 3 paper pickup roller assembly
Optional Tray 3 pickup roller
Mandatory
RM2-5741-000CN
Optional Tray 3 separation roller assembly
Optional Tray 3 separation roller
Mandatory
RM2-5745-000CN
Configure the HP toner-cartridge-protection supply settings
A network administrator can configure the toner-cartridge-protection settings using the printer control panel or the HP Embedded Web Server (EWS).
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and protect the cartridges that are installed from theft. In HP Web Jetadmin, the settings are located under the Device Management pane in the following menu chain: Config > Supplies > Cartridge Policy or Cartridge Protection. Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel displays a message that the cartridge is unauthorized and it provides information explaining how to proceed.
Customer self-repair parts 33
Cartridge Protection: This feature permanently associates toner cartridges with a specific printer, or fleet of printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel displays a message that the cartridge is protected, and it provides information explaining how to proceed. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed.
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS). NOTE: Enabling or disabling this feature might require entering an administrator password. Check with your administrator to determine if an administrator password has been set. EWS passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP cartridges to be used with the printer. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Manage Supplies b. Cartridge Policy 3. Select Authorized HP.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes the restriction that only genuine HP cartridges can be used. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Manage Supplies b. Cartridge Policy 3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP cartridges to be used with the printer.
34 Chapter 3 Supplies, accessories, and parts
1. Open the HP Embedded Web Server (EWS): a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name. b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Authorized HP from the Cartridge Policy drop-down list. 5. Click the Apply button to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that only genuine HP cartridges can be used. 1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list. 5. Click the Apply button to save the changes.
Troubleshoot Cartridge Policy control panel error messages
Review the recommended actions for Cartridge Policy error messages.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature 35
Table 3-8 Cartridge Policy control panel error messages
Error message
Description
Recommended action
10.0X.30 Unauthorized <Color> Cartridge
The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing.
Replace the cartridge with a genuine HP toner cartridge. If you believe you purchased a genuine HP supply, visit www.hp.com/go/anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge.
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS).
NOTE: Enabling or disabling this feature might require entering an administrator password. Check with your administrator to determine if an administrator password has been set. EWS passwords cannot be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This protects the cartridges associated with the printer from being stolen and used in other printers. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Manage Supplies b. Cartridge Protection 3. Select Protect Cartridges. 4. When the printer prompts to confirm, select Continue to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature. This removes protection for any new cartridges installed in the printer. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Manage Supplies
36 Chapter 3 Supplies, accessories, and parts
b. Cartridge Protection 3. Select Off.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges associated with the printer from being stolen and used in other printers. 1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Protect cartridges from the Cartridge Protection drop-down list. 5. Click the Apply button to save the changes. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for any new cartridges installed in the printer. 1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature 37
2. Open the Copy/Print tab. 3. From the left navigation pane, select Manage Supplies. 4. In the Supply Settings area, select Off from the Cartridge Protection drop-down list. 5. Click the Apply button to save the changes.
Troubleshoot Cartridge Protection control panel error messages
Review the recommended actions for Cartridge Protection error messages.
Table 3-9 Cartridge Protection control panel error messages
Error message
Description
Recommended action
10.0X.57 Protected <Color> Cartridge
The cartridge can only be used in the printer or fleet of printers that initially protected it using HP Cartridge Protection.
Replace the cartridge with a new toner cartridge.
The Cartridge Protection feature allows an administrator to restrict cartridges to work in only one printer or fleet of printers. The cartridge must be replaced to continue printing.
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you have print quality problems.
Toner cartridge information
This printer indicates when the toner-cartridge level is low and very low. The actual toner-cartridge life remaining can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to end. For graphical representation, see the cartridge replacement instructions. Reinsert the toner cartridge into the printer, and then close the cover. To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
NOTE: Cartridges are listed based on regional distribution and availability. A cartridge from any country/region (except China and India) will work in this printer.
Table 3-10 Supplies - For distribution in North America and Latin America only
Item
Description
Cartridge number
HP 58A Black Original LaserJet Toner Cartridge
Standard-capacity replacement 58A black toner cartridge
HP 58X High Yield Black Original High-capacity replacement
58X
LaserJet Toner Cartridge
black toner cartridge
Part number CF258A
CF258X
38 Chapter 3 Supplies, accessories, and parts
Table 3-11 Supplies - For distribution in Europe, Middle East, Russia, CIS, and Africa only
Item
Description
Cartridge number
HP 59A Black Original LaserJet Toner Cartridge
Standard-capacity replacement 59A black toner cartridge
HP 59X High Yield Black Original High-capacity replacement
59X
LaserJet Toner Cartridge
black toner cartridge
Part number CF259A
CF259X
Table 3-12 Supplies - For distribution in Asia Pacific Countries/Regions (except China and India) only
Item
Description
Cartridge number
Part number
HP 76A Black Original LaserJet Toner Cartridge
Standard-capacity replacement 76A black toner cartridge
CF276A
HP 76X High Yield Black Original High-capacity replacement
76X
LaserJet Toner Cartridge
black toner cartridge
CF276X
Table 3-13 Supplies - For distribution and use in China and India only. Cartridges will not work in other parts of the world.
Item
Description
Cartridge number
Part number
HP 77A Black Original LaserJet Toner Cartridge
Standard-capacity replacement 77A black toner cartridge
CF277A
NOTE: M407 models only.
HP 77X High Yield Black Original High-capacity replacement
77X
LaserJet Toner Cartridge
black toner cartridge
CF277X
NOTE: M407 models only.
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For more information, go to www.hp.com/go/learnaboutsupplies. Do not remove the toner cartridge from its package until it is time to replace it. CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of time. CAUTION: Do not touch the developer roller. Fingerprints on the developer roller can cause print-quality problems. The following illustration shows the toner-cartridge components.
Toner cartridge information 39
Number 1 2
Description Memory chip Imaging drum CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
CAUTION: If toner gets on clothing, wipe it off by using a dry cloth and wash the clothes in cold water. Hot water sets toner into fabric. NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the cartridge
Follow these steps to replace the toner cartridge. Continue printing with the current cartridge until redistributing the toner by shaking the cartridge no longer yields acceptable print quality.
1. Press the front door release button.
1 2
40 Chapter 3 Supplies, accessories, and parts
2. Open the front door. 3. Remove the used toner cartridge from the printer. 4. Remove the new toner cartridge package from the
box, and then pull the release tab on the packaging.
Remove and replace the cartridge 41
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for recycling.
6. Holding the toner cartridge on both ends, gently rock the cartridge end to end to distribute the toner evenly inside the cartridge.
7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is firmly seated.
42 Chapter 3 Supplies, accessories, and parts
8. Close the front door. Remove and replace the cartridge 43
44 Chapter 3 Supplies, accessories, and parts
4 Print
Print using the software, or print from a mobile device or USB flash drive. The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljM406 or http://www.hp.com/support/ljM407. For more information: HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information
Print tasks (Windows)
Learn about common printing tasks for Windows users.
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for Windows. 1. From the software program, select the Print option. 2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver. NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: Windows 10: Select Print, and then select the printer. Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. NOTE: For more information, click the Help (?) button in the print driver.
Print 45
3. Click the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen. 5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver. NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: Windows 10: Select Print, and then select the printer. Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select Print on both sides. Click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver. NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: Windows 10: Select Print, and then select the printer. Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected.
46 Chapter 4 Print
3. Click the Finishing tab. 4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog. 5. In the Print dialog, click Print to print the first side of the job. 6. Retrieve the printed stack from the output bin, and place it in Tray 1. 7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very large document and want to save paper. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver. NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: Windows 10: Select Print, and then select the printer. Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Finishing tab. 4. Select the number of pages per sheet from the Pages per sheet drop-down. 5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document Properties dialog. 6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for your print job. For example, if your default paper type is Letter, but you are using a different paper type for a print job, select that specific paper type. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver. NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps:
Print multiple pages per sheet (Windows) 47
Windows 10: Select Print, and then select the printer. Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Paper/Quality tab. 4. Select the paper type from the Paper type drop-down list. 5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job. If the tray needs to be configured, a tray configuration message displays on the printer control panel. 6. Load the tray with the specified type and size of paper, and then close the tray. 7. Touch the OK button to accept the detected type and size, or touch the Modify button to choose a different paper size or type. 8. Select the correct type and size, and then touch the OK button.
Additional print tasks
Locate information on the Web for performing common printing tasks. Go to http://www.hp.com/support/ljM406 or http://www.hp.com/support/ljM407. Instructions are available for print tasks, such as the following: Create and use printing shortcuts or presets Select the paper size, or use a custom paper size Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per sheet.
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job. The following procedure describes the basic printing process for macOS. 1. Click the File menu, and then click the Print option. 2. Select the printer.
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3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings. NOTE: The name of the item varies for different software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a paper size and type supported by the duplexer. NOTE: This information applies to printers that include an automatic duplexer. NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint�. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu.
macOS 10.14 Mojave and later: Click Show Details, click Two-Sided, and then click the Layout menu. NOTE: The name of the item varies for different software programs. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button.
Manually print on both sides (macOS)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the duplexer does not support. NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for different software programs. 4. Click the Manual Duplex box, and select a binding option. 5. Click the Print button. 6. Go to the printer and remove any blank paper that is in Tray 1. 7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray. 8. If prompted, touch the appropriate control panel button to continue.
Automatically print on both sides (macOS) 49
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple pages on a single sheet of paper. For example, you might want to do this if you are printing a very large document and want to save paper. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for different software programs. 4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet. 5. In the Layout Direction area, select the order and placement of the pages on the sheet. 6. From the Borders menu, select the type of border to print around each page on the sheet. 7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for your print job. For example, if your default paper type is Letter, but you are using a different paper type for a print job, select that specific paper type. 1. Click the File menu, and then click the Print option. 2. Select the printer. 3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for different software programs. 4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers. Media Type: Select the option for the type of paper for the print job. Print Quality or Quality: Select the resolution level for the print job. Edge-To-Edge Printing: Select this option to print close to the paper edges. 5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks. Go to http://www.hp.com/support/ljM406 or http://www.hp.com/support/ljM407. Instructions are available for print tasks, such as the following: Create and use printing shortcuts or presets Select the paper size, or use a custom paper size
50 Chapter 4 Print
Select the page orientation Create a booklet Scale a document to fit a specific paper size Print the first or last pages of the document on different paper Print watermarks on a document
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB flash drive. These jobs can be printed at a later time or printed privately.
Create a stored job (Windows)
Store jobs on the USB flash drive for private or delayed printing. 1. From the software program, select the Print option. 2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE: The name of the button varies for different software programs. In Windows 10, 8.1, and 8, these applications will have a different layout with different features from what is described below for desktop applications. To access the print feature from a Start screen app, complete the following steps: Windows 10: Select Print, and then select the printer. Windows 8.1 or 8: Select Devices, select Print, and then select the printer. For the HP PCL 6 driver, the HP AiO Printer Remote application downloads additional driver features when More settings is selected. 3. Click the Job Storage tab. 4. Select a Job Storage Mode option: Proof and Hold: Print and proof one copy of a job, and then print more copies. Personal Job: The job does not print until you request it at the printer control panel. For this job-storage
mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, you must provide the required PIN at the control panel. If you encrypt the job, you must provide the required password at the control panel. The print job is deleted from memory after it prints and is lost if the printer loses power. Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory so you can print it again later.
Store print jobs on the printer to print later or print privately 51
Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal identification number (PIN) to the job, the person who prints the job must provide the required PIN at the control panel. If you encrypt the job, the person who prints the job must provide the required password at the control panel.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. Select which option to use if another stored job already has that name: Use Job Name + (1-99): Append a unique number to the end of the job name. Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print button to print the job.
Create a stored job (macOS)
Store jobs on the USB flash drive for private or delayed printing. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage feature" section to activate the menu. 4. In the Mode drop-down list, select the type of stored job. Proof and Hold: Print and proof one copy of a job, and then print more copies. The first copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel. For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print when the job is retrieved. The job is deleted after all copies are printed. Personal Job: The job does not print until someone requests it at the printer control panel. If the job has a personal identification number (PIN), provide the required PIN at the control panel. The print job is deleted from memory after it prints. Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer memory to print it again later. The job is deleted manually or by the job retention schedule. Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a personal identification number (PIN), the person who prints the job must provide the required PIN at the control panel. The job is deleted manually or by the job retention schedule. 5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job name. NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the options below the Mode drop-down list to set up the saved job. Select which option to use if another stored job already has that name. Use Job Name + (1-99): Append a unique number to the end of the job name.
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Replace Existing File: Overwrite the existing stored job with the new one. 6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print field. When other people attempt to print this job, the printer prompts them to enter this PIN. 7. Click the Print button to process the job.
Print a stored job
Use the following procedure to print a job that is stored in the printer memory. 1. From the Home screen on the printer control panel, select Print from Job Storage. 2. Select the name of the folder where the job is stored or select Choose to see the folder list. 3. Select the name of the job. If the job is private or encrypted, enter the PIN or select OK to bring up the
keyboard to enter a password. 4. To adjust the number of copies, select the number of copies field. Use the keypad to enter the number of
copies to print. 5. Select Start or Print to print the job.
Delete a stored job
You can delete documents that have been saved to the printer when they are no longer needed. You can also adjust the maximum number of jobs for the printer to store.
Delete a job that is stored on the printer
Use the control panel to delete a job that is stored in the printer memory. 1. From the Home screen on the printer control panel, select the Print from Job Storage icon. 2. Select the name of the folder where the job is stored or select Choose to see the folder list. 3. Select the name of the job. If the job is private or encrypted, enter the PIN or select OK to bring up the
keyboard to enter a password. 4. Select the Trash button to delete the job.
Change the job storage limit
When a new job is stored in the printer memory, the printer overwrites any previous jobs with the same user and job name. If a job is not already stored under the same user and job name, and the printer needs additional space, the printer might delete other stored jobs starting with the oldest. To change the number of jobs that the printer can store, complete the following procedure: 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Copy/Print or Print b. Manage Stored Jobs
Print a stored job 53
c. Temporary Job Storage Limit 3. Use the keypad to enter the number of jobs that the printer stores. 4. Select OK or Done to save the setting.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identifiable information to HP's Printing and Imaging devices. This information may include, but is not limited to, user name and client name from which the job originated that may be used for job accounting purposes, as determined by the Administrator of the printing device. This same information may also be stored with the job on the mass storage device (e.g., disk drive) of the printing device when using the job storage feature.
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device.
Introduction
HP offers multiple mobile printing solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/LaserJetMobilePrinting.
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing
HP provides Wi-Fi Direct Print, Near Field Communication (NFC), and Bluetooth Low Energy (BLE) printing for printers with a supported HP Jetdirect 3100w BLE/NFC/Wireless Accessory. This is an optional accessory. These features enable Wi-Fi capable (mobile) devices to make a wireless network connection directly to the printer without using a wireless router. The printer does not need to be connected to the network for this mobile walk-up printing to work. Use Wi-Fi Direct Print to print wirelessly from the following devices: iPhone, iPad, or iPod touch using Apple AirPrint Android mobile devices using the Android embedded print solution For more information on wireless printing, go to www.hp.com/go/LaserJetMobilePrinting. NFC, BLE, and Wi-Fi Direct Print capabilities can be enabled or disabled from the printer control panel.
Enable wireless printing
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on. 1. From the Home screen on the printer control panel, select the Settings menu. 2. Select the following menus:
a. Networking b. Wi-Fi Direct
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c. Status 3. Select On, and then select OK to enable wireless printing.
Change the Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS). NOTE: In environments where more than one model of the same printer is installed, it might be helpful to provide each printer a unique Wi-Fi Direct Name for easier printer identification for HP Wi-Fi Direct printing. The Wireless network names, e.g., Wireless, Wi-Fi Direct, etc. are available on the Information screen by selecting the Information icon , and then selecting the Wi-Fi Direct icon .
Complete the following procedure to change the printer Wi-Fi Direct name: 1. From the Home screen on the printer control panel, select the Settings icon. 2. Open the following menus:
a. Networking b. Wi-Fi Direct c. Wi-Fi Direct Name 3. Use the keypad to change the name in the Wi-Fi Direct Name text field, and then select OK.
HP ePrint via email
Use HP ePrint via email to print documents by sending them as an email attachment to the printer's email address from any email enabled device. Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from any email enabled device. To use HP ePrint, the printer must meet these requirements: The printer must be connected to a wired or wireless network and have Internet access. HP Web Services must be enabled on the printer, and the printer must be registered with HP Smart. Follow this procedure to enable HP Web Services and register with HP Smart: 1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the HP Web Services tab.
Change the Wi-Fi Direct name 55
3. Select the option to enable Web Services. NOTE: Enabling Web Services might take several minutes.
4. Go to www.hpconnected.com to create an account and complete the setup process.
AirPrint
Direct printing using Apple's AirPrint is supported for iOS and from Mac computers running macOS 10.7 Lion and newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or later) in the following mobile applications: Mail Photos Safari iBooks Select third-party applications To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more information about using AirPrint and about which HP printers are compatible with AirPrint, go to www.hp.com/go/MobilePrinting. NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically find and print to HP printers that are either on a network or within wireless range for Wi-Fi Direct printing. The print solution is built into many versions of the operating system. NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print Service Plugin. For more information on how to use Android embedded printing and which Android devices are supported, go to www.hp.com/go/MobilePrinting.
Print from a USB flash drive
This printer features easy-access USB printing to print files without a computer. The printer accepts standard USB flash drives in the USB port near the control panel. It supports the following types of files: .pdf .prn .pcl
56 Chapter 4 Print
.ps .cht
Enable the USB port for printing
The USB port is disabled by default. Before using this feature, enable the USB port. Use one of the following methods to enable the port:
Method one: Enable the USB port from the printer control panel
Use the printer control panel to enable the USB port for printing. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Copy/Print or Print b. Enable Device USB 3. Select Enable Print from USB Drive.
Method two: Enable the USB port from the HP Embedded Web Server (network-connected printers only)
Use the printer control panel to enable the USB port for printing. 1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Select the Copy/Print tab for MFP models or the Print tab for SFP models. 3. In the left menu, select Print from USB Drive Settings. 4. Select Enable Print from USB Drive. 5. Click Apply.
Enable the USB port for printing 57
Print USB documents (keypad control panel)
1. Insert the USB flash drive into the easy-access USB port. NOTE: The port might be covered. For some printers, the cover flips open. For other printers, pull the cover straight out to remove it.
2. From the Home screen on the printer control panel, select USB Drive. 3. Select Choose, select the name of the document to print, and then select Select.
NOTE: The document might be in a folder. Open folders as necessary. 4. To adjust the number of copies, select the field for the number of copies. Use the keypad to enter the
number of copies to print. 5. Select the Start icon to print the document.
Print using high-speed USB 2.0 port (wired)
Enable the high-speed USB 2.0 port for wired USB printing. The port is located in the interface ports area and is disabled by default. Use one of the following methods to enable the high-speed USB 2.0 port. Once the port is enabled, install the product software in order to print using this port.
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus
Use the control panel to enable the port. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. General b. Enable Device USB 3. Select the Enabled option.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)
Use the HP EWS to enable the port. 1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
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b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens. NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Select the Security tab. 3. On the left side of the screen, select General Security. 4. Scroll down to the Hardware Ports and select the check box to enable both of the items:
Enable Device USB Enable Host USB plug and play 5. Click Apply.
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only) 59
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5 Manage the printer
Utilize management tools, configure security and energy-conservation settings, and manage firmware updates for the printer. The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljM406 or http://www.hp.com/support/ljM407. For more information: HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information
Advanced configuration with the HP Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage advanced printing functions.
Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control panel. View printer status information Determine the remaining life for all supplies and order new ones View and change tray configurations View and change the printer control-panel menu configuration View and print internal pages Receive notification of printer and supplies events View and change network configuration The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the HP Embedded Web Server.
Manage the printer 61
When the printer is connected to the network, the HP Embedded Web Server is automatically available. NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.
How to access the HP Embedded Web Server (EWS)
Use the following steps to open the EWS.
1. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. To use the HP Embedded Web Server, the browser must meet the following requirements: Windows� 7 Internet Explorer (version 8.x or greater) Google Chrome (version 34.x or greater) Firefox (version 20.x or greater) Windows� 8 or greater Internet Explorer (version 9.x or greater) Google Chrome (version 34.x or greater) Firefox (version 20.x or greater) macOS Safari (version 5.x or greater) Google Chrome (version 34.x or greater) Linux Google Chrome (version 34.x or greater) Firefox (version 20.x or greater)
HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.
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Figure 5-1 EWS Tabs
NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi-function printers (MFPs). A Print tab appears for single-function printers (SFPs).
Information tab
Refer to the table for settings in the Information tab.
Table 5-1 HP Embedded Web Server Information tab
Menu
Description
Device Status
Shows the printer status and shows the estimated life remaining of HP supplies. The page also shows the type and size of paper set for each tray. To change the default settings, click the Change Settings link.
Job Log
Provides a list of the jobs that have been processed.
Configuration Page
Shows the information found on the configuration page.
Supplies Status Page
Shows the status of the supplies for the printer.
Event Log Page
Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web pages that help solve problems. These pages also show additional services available for the printer.
Usage Page
Shows a summary of the number of pages the printer has printed, grouped by size, type, and paper print path.
Device Information
Shows the printer network name, address, and model information. To customize these entries, click the Device Information menu on the General tab.
Control Panel Snapshot
Shows an image of the current screen on the control panel display.
Remote Control-Panel
Provides a way to troubleshoot or manage the printer from a browser window on a desktop or laptop.
Print
Allows the user to send a print-ready file to the printer to be printed.
Printable Reports and Pages
Lists the internal reports and pages for the printer. Select one or more items to print.
Information tab 63
Table 5-1 HP Embedded Web Server Information tab (continued)
Menu
Description
Open Source Licenses
Shows a summary of the licenses for open source software programs that can be used with the printer.
General tab
Refer to the table for settings in the General tab.
Table 5-2 HP Embedded Web Server General tab
Menu
Description
Control Panel Customization
Reorder, show, or hide features on the control-panel display.
Change the default display language and keyboard layouts.
Quick Sets
Configure jobs that are available in the Quick Sets area of the Home screen on the printer control panel.
Alerts
Set up email alerts for various printer and supplies events.
Control Panel Settings App
Shows the Settings app options that are available on the printer control panel.
General Settings
Configure how the printer recovers from jams and other general printer settings.
AutoSend
Configure the printer to send automated emails regarding printer configuration and supplies to specific email addresses.
Edit Other Links
Add or customize a link to another website. This link displays in the footer area on all HP Embedded Web Server pages.
Ordering Information
Enter information about ordering replacement toner cartridges. This information displays on the supplies status page.
Device Information
Name the printer and assign an asset number to it. Enter the name of the primary contact who will receive information about the printer.
Language
Set the language in which to display the HP Embedded Web Server information.
Firmware Upgrade
Download and install printer firmware upgrade files.
Date/Time Settings
Set the date and time or synchronize with a network time server.
Energy Settings
Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule for each day of the week and for holidays.
Set which interactions with the printer cause it to wake from sleep mode.
Back up and Restore
Create a backup file that contains printer and user data. If necessary, use this file to restore data to the printer.
Reset Factory Settings
Restore printer settings to the factory defaults.
Solution Installer
Install or remove third-party software packages that extend or modify the functionality of the printer.
Job Statistics Settings
Provides connection information about third-party job-statistics services, or enables local serverless device job accounting.
Quota Settings
Provides connection information about third-party job-quota services, or enables local device quota service.
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Other Links list
Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu on the General tab.
NOTE: The following are the default links.
Table 5-3 HP Embedded Web Server Other Links list
Menu
Description
HP Instant Support
Connect to the HP website to find solutions to printer problems.
Shop for Supplies
Connect to the HP website for information on purchasing original HP supplies, such as cartridges and paper.
Product Support
Connect to the support site for the printer to search for help on various topics.
Print tab
Refer to the table for settings in the Print tab.
Table 5-4 HP Embedded Web Server Print tab
Menu
Description
Print from USB Drive Settings
Enable or disable the Print from USB Drive menu on the control panel.
Manage Stored Jobs
Enable or disable the ability to store jobs in the printer memory.
Configure job-storage options.
Default Print Options
Configure the default options for print jobs.
Restrict Color
Permit or restrict color printing.
(Color printers only)
Specify permissions for individual users or for jobs that are sent from specific software programs.
PCL and PostScript Settings
Adjust the PCL and PostScript settings for all print jobs.
Print Quality
Configure the print quality settings, including color adjustment, image registration, and allowed paper types.
Manage Trays
Configure settings for paper trays.
Supplies tab
Refer to the table for settings in the Supplies tab.
Table 5-5 HP Embedded Web Server Supplies tab
Menu
Description
Manage Supplies
Configure how the printer reacts when supplies reach a Very Low state.
Troubleshooting tab
Refer to the table for settings in the Troubleshooting tab.
Other Links list 65
Table 5-6 HP Embedded Web Server Troubleshooting tab
Menu
Description
General Troubleshooting
Use the following options as appropriate:
Reports and Tests area: Select and print several types of reports and tests. Some reports can be viewed in the EWS by clicking the View button.
Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital Sender products with HP analog fax accessory only)
OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure Connection for Web Services option
Auto Recovery area: Enable or disable the Enable Auto Recovery option, which allows the printer to auto recover from errors that might require the power to be turned off and on (for example, a 49 error).
Online Help
Link to HP cloud-based online help to assist in troubleshooting printing issues.
Diagnostic Data NOTE: This item is available only if an administrator password is set from the Security tab.
Export printer information to a file that can be useful for HP technical support to use for detailed problem analysis.
Calibration/Cleaning (Color LaserJet printers only)
Enable the automatic cleaning feature, create and print the cleaning page, and select an option to calibrate the printer immediately.
Reset Factory Settings
Restore printer settings to factory defaults.
Firmware Upgrade
Download and install printer firmware upgrade files.
Security tab
Refer to the table for settings in the Security tab.
Table 5-7 HP Embedded Web Server Security tab
Menu
Description
General Security
Settings for general security, including the following:
Configure an administrator password to restrict access to certain features on the printer.
Set a custom device Service Access Code. Set PJL password for processing PJL commands. Set file system access and firmware upgrade security. Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.
Account Policy
View the status of all security settings. Enable administrator account settings.
Access Control
Configure access to printer functions for specific individuals or groups, and select the method individuals use to sign in to the printer.
Protect Stored Data
Configure and manage the internal storage for the printer.
Configure settings for jobs that are stored on the printer internal storage.
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Table 5-7 HP Embedded Web Server Security tab (continued)
Menu
Description
Manage Remote Apps
Manage or whitelist remote apps by importing or deleting certificates that allow devices to use this product.
Certificate Management
Install and manage security certificates for access to the printer and the network.
Email Domain Restriction
If email functionality is enabled, administrators can limit the email addresses to which the printer can send messages.
Web Service Security
Allow resources on this printer to be accessed by web pages from different domains. If no sites are added to the list, then all sites are trusted.
Self Test
Verify that the security functions are running according to expected system parameters.
HP Web Services tab
Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable HP Web Services to use the HP ePrint feature.
Table 5-8 HP Embedded Web Server HP Web Services tab
Menu
Description
Web Services Setup
Connect this printer to HP Connected on the web by enabling HP Web Services.
Web Proxy
Configure a proxy server if there are issues enabling HP Web Services or connecting the printer to the Internet.
HP JetAdvantage
Access solutions that extend the capabilities of the printer
Smart Cloud Print
Enable Smart Cloud Print, which allows access to web-based apps that extend the capabilities of the printer.
Networking tab
Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-based network. This tab does not display if the printer is connected to other types of networks.
Table 5-9 HP Embedded Web Server Networking tab > Configuration settings
Menu
Description
Wireless Station
Configure the initial wireless settings.
NOTE: The configuration options available depend on the print server model.
Wi-Fi Direct
Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and NFC printing or that have a wireless accessory installed.
NOTE: The configuration options available depend on the print server model.
TCP/IP Settings
Configure TCP/IP settings for IPv4 and IPv6 networks.
NOTE: The configuration options available depend on the print server model.
Network Settings
Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server model.
HP Web Services tab 67
Table 5-9 HP Embedded Web Server Networking tab > Configuration settings (continued)
Menu
Description
Other Settings
Configure general printing protocols and services supported by the print server. The available options depend on the print server model, but can include firmware update, LPD queues, USB settings, support information, and refresh rate.
AirPrint
Enable, set up, or disable network printing from Apple-supported printers.
Select Language
Change the language displayed by the HP Embedded Web Server. This page displays if the web pages support multiple languages. Optionally, select supported languages through language-preference settings in the browser.
Select Location
Select a country/region for the printer.
Table 5-10 HP Embedded Web Server Networking tab > Google Cloud Print settings
Menu
Description
Setup
Set up Google Cloud Print options.
Web Proxy
Configure proxy settings.
Table 5-11 HP Embedded Web Server Networking tab > Security settings
Menu
Description
Settings
View and restore current security settings to factory-default values.
Configure security settings using the Security Configuration Wizard.
NOTE: Do not use the Security Configuration Wizard to configure security settings if using network-management applications, such as HP Web Jetadmin.
Authorization
Control configuration management and use of this printer, including limiting host access to this printer through an Access Control List (ACL) (for selected print servers on IPv4 networks only).
Secure Communication
Configure Transport Layer Security (TLS) protocol and encryption options.
Mgmt. Protocols
Configure and manage security protocols for this printer, including the following:
Set the security management level for the HP Embedded Web Server, and control traffic over HTTP and HTTPS.
Configure the SNMP (Simple Network Management Protocol) operation. Enable or disable the SNMP v1/v2c or SNMP v3 agents on the print server.
Control access through protocols that may not be secure, such as printing protocols, print services, discovery protocols, name resolution services, and configurationmanagement protocols.
802.1X Authentication
Configure 802.1X authentication settings on the Jetdirect print server as required for client authentication on the network, and reset the 802.1X authentication settings to factory-default values.
CAUTION: When changing the 802.1X authentication settings; the printer might lose its connection. To reconnect, it might be necessary to reset the print server to a factory-default state and reinstall the printer.
IPsec/Firewall
View or configure a Firewall policy or an IPsec/Firewall policy.
Announcement Agent
Enable or disable the HP Device Announcement Agent, set the configuration server, and configure mutual authentication using certificates.
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Table 5-12 HP Embedded Web Server Networking tab > Diagnostics settings
Menu
Description
Network Statistics
Display network statistics that are collected and stored on the HP Jetdirect print server.
Protocol Info
View a list of network-configuration settings on the HP Jetdirect print server for each protocol.
Configuration Page
View the HP Jetdirect configuration page, which contains status and configuration information.
Configure IP network settings
Use the EWS to configure the printer network settings.
Printer sharing disclaimer
Review the following disclaimer. HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP configuration settings. 1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identified, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
Configure IP network settings 69
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Open the General tab. 3. On the Device Information page, the default printer name is in the Device Name field. You can change this name to uniquely identify this printer. NOTE: Completing the other fields on this page is optional. 4. Click the Apply button to save the changes.
Manually configure IPv4 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv4 address, subnet mask, and default gateway. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Networking b. Ethernet c. TCP/IP d. IPV 4 Settings e. Config Method 3. Select the Manual option, and then touch the Save button. 4. Open the Manual Settings menu. 5. Touch the IP Address, Subnet Mask, or Default Gateway option. 6. Touch the first field to open a keypad. Enter the correct digits for the field, and then touch the OK button. Repeat the process for each field, and then touch the Save button.
Manually configure IPv6 TCP/IP parameters from the control panel
Use the control-panel Settings menus to manually set an IPv6 address. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. To enable manual configuration, open the following menus:
a. Networking b. Ethernet
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c. TCP/IP d. IPV6 Settings 3. Select Enable, and then select On. 4. Select the Enable Manual Settings option, and then touch the Done button. 5. To configure the address, open the Address menu, and then touch the field to open a keypad. 6. Use the keypad to enter the address, and then touch the OK button. 7. Touch Save.
Link speed and duplex settings
Use the following steps to make changes to link speed and duplex settings. NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks. The link speed and communication mode of the print server must match the network hub. For most situations, leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the printer from communicating with other network devices. To make changes, use the printer control panel. NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway, router, or computer). NOTE: Making changes to these settings causes the printer to turn off and then on. Make changes only when the printer is idle. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Networking b. Ethernet c. Link Speed 3. Select one of the following options: Auto: The print server automatically configures itself for the highest link speed and communication
mode allowed on the network. 10T Half: 10 megabytes per second (Mbps), half-duplex operation 10T Full: 10 Mbps, full-duplex operation 10T Auto: 10 Mbps, automatic-duplex operation 100TX Half: 100 Mbps, half-duplex operation 100TX Full: 100 Mbps, full-duplex operation 100TX Auto: 100 Mbps, automatic-duplex operation 1000T Full: 1000 Mbps, full-duplex operation
Link speed and duplex settings 71
4. Touch the Save button. The printer turns off and then on.
Printer security features
Restrict who has access to configuration settings, secure data, and prevent access to valuable hardware components.
Introduction
The printer includes several security features to restrict who has access to configuration settings, to secure data, and to prevent access to valuable hardware components.
Security statements
Review this important security statement. The printer supports security standards and recommended protocols that help you keep the printer secure, protect critical information on your network, and simplify the way you monitor and maintain the printer.
Assign an administrator password
Assign an administrator password for access to the printer and the HP Embedded Web Server so that unauthorized users cannot change the printer settings.
Use the HP Embedded Web Server (EWS) to set the password
Use the following steps to set a password for the printer. 1. Open the HP Embedded Web Server (EWS):
a. On the printer control panel, press the Information button, and then use the arrow keys to select the Ethernet menu. Press the OK button to open the menu and display the IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 2. Click the Security tab. 3. Open the General Security menu. 4. In the area labeled Set the Local Administrator Password, enter the name to associate with the password in the Username field. 5. Enter the password in the New Password field, and then enter it again in the Verify Password field. NOTE: To change an existing password, first enter the existing password in the Old Password field.
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6. Click the Apply button. IMPORTANT: Make note of the password and store it in a safe place. The administrator password cannot be recovered. If the administrator password is lost or forgotten, contact HP Support at support.hp.com for the assistance required to completely reset the printer.
Provide user access credentials at the printer control panel
Use the following steps to sign into the control panel. Some features on the printer control panel can be secured so that unauthorized people cannot use them. When a feature is secured, the printer prompts you to sign in before you can use it. You can also sign in without waiting for a prompt by selecting Sign In from the printer control panel. Typically, the credentials for signing in to the printer are the same as for signing in to the network. Consult the network administrator for this printer if you have questions about which credentials to use. 1. From the Home screen on the printer control panel, select Sign In. 2. Follow the prompts to enter the credentials. NOTE: To maintain security for the printer, select Sign Out when you have finished using the printer.
IP Security
IP Security (IPsec) is a set of protocols that control IP-based network traffic to and from the printer. IPsec provides host-to-host authentication, data integrity, and encryption of network communications. For printers that are connected to the network and have an HP Jetdirect print server, you can configure IPsec by using the Networking tab in the HP Embedded Web Server.
Encryption support: HP High Performance Secure Hard Disks
The hard disk provides hardware-based encryption so you can securely store sensitive data without impacting printer performance. This hard disk uses the latest Advanced Encryption Standard (AES) and has versatile time-saving features and robust functionality. Use the Security menu in the HP Embedded Web Server to configure the disk.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone from removing valuable components from it.
Energy-conservation settings
Learn about the energy-conservation settings that are available for the printer.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner. However, using EconoMode can also reduce print quality.
Provide user access credentials at the printer control panel 73
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in the print driver, set it using the printer control panel. Configure EconoMode from the printer control panel: 1. From the printer control panel, open the Settings menu. 2. Open the following menus:
a. Copy/Print or Print b. Default Print Options c. Quality Level 3. Select EconoMode to enable the feature.
Set the sleep timer and configure the printer to use 1 watt or less of power
The sleep settings affect how much power the printer uses, the wake/sleep time, how quickly the printer enters sleep mode, and how quickly the printer wakes up from sleep mode. To configure the printer to use 1 watt or less of power while in sleep mode, enter times for both the Sleep after Inactivity and Auto Off after sleep settings. NOTE: HP does not recommend using deep sleep settings if you have Security Solutions installed. In some situations, the printer does not wake from deep sleep. For additional information, contact your HP representative. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. General b. Energy Settings c. Sleep Settings 3. Select Sleep after Inactivity to specify the number of minutes the printer is inactive before it enters sleep mode. Enter the appropriate time period. 4. Select Auto Off after sleep to put the printer into a deeper power save mode after a period of sleep. Enter the appropriate time period. NOTE: By default, the printer will wake from Auto Off in response to any activity other than USB or Wi-Fi. For greater energy settings, you can set it to wake only to the power button by selecting Shut down (wake on power button only). 5. Select Done to save the settings.
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Set the sleep schedule
Use the Sleep Schedule feature to configure the printer to automatically wake or go into Sleep mode at specific times on specific days of the week. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. General b. Energy Settings c. Sleep Schedule 3. Select the New Event button, and then select the type of event to schedule: Wake Event or Sleep Event. 4. For a wake or sleep event, configure the time and the days of the week for the event. Select Save to save the setting.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment -- ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product features. Go to www.hp.com/go/webjetadmin for more information.
Software and firmware updates
HP regularly updates features that are available in the printer firmware. To take advantage of the most current features, update the printer firmware. Download the most recent firmware update file from the web: Go to http://www.hp.com/support/ljM406 or http://www.hp.com/support/ljM407. Click Software, Drivers and Firmware.
Set the sleep schedule 75
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6 Solve problems
Troubleshoot problems with the printer. Locate additional resources for help and technical support. The following information is correct at the time of publication. For current information, see http://www.hp.com/ support/ljM406 or http://www.hp.com/support/ljM407. For more information: HP's all-inclusive help for the printer includes the following information: Install and configure Learn and use Solve problems Download software and firmware updates Join support forums Find warranty and regulatory information
Control panel help system
The printer has a built-in Help system that explains how to use each screen. To open the Help system, touch the Help button on the control panel.
Solve problems 77
Figure 6-1 Control panel help button
If the printer alerts of an error or warning, touch the Help button to open a message that describes the problem. The message also contains instructions to help solve the problem.
Reset factory settings
Resetting the printer settings to the factory-set defaults can help resolve problems.
Introduction
Use one of the following methods to reset the printer settings to the original settings from the factory.
Method one: Reset factory settings from the printer control panel
Use the printer control panel to restore the settings to their original values. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. General b. Reset Factory Settings 3. Select Reset. A verification message advises that completing the reset function might result in loss of data.
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4. Select Reset to complete the process. NOTE: The printer restarts automatically after the reset operation completes.
Method two: Reset factory settings from the HP Embedded Web Server (network connected printers only)
Use the HP EWS to reset the printer settings to the original settings. 1. On the printer control panel, press the Information button , and then use the arrow keys to select the
Ethernet menu . Press the OK button to open the menu and display the IP address or host name. 2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe, select the option to continue to the website. Accessing this website will not harm the computer. 3. Open the General tab. 4. On the left side of the screen, click Reset Factory Settings. 5. Click the Reset button. NOTE: The printer restarts automatically after the reset operation completes.
A "Cartridge is low" or "Cartridge is very low" message displays on the printer control panel or EWS
Review the possible solutions to this issue. Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now. Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality. To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth end to end. Reinsert the toner cartridge into the printer and close the cover. Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life remaining may vary. To extend the life of the toner, gently rock the cartridges back and forth end to end. Consider having a replacement available to install when print quality is no longer acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) 79
HP's Premium Protection Warranty expires when a message indicating that HP's Premium Protection Warranty on this supply has ended appears on the Supplies Status Page or the EWS.
Change the "Very Low" settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new cartridge.
Change the "Very Low" settings at the control panel
Change the setting at the printer control panel. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the
Settings icon. 2. Open the following menus:
a. Manage Supplies b. Very Low Behavior c. Black Cartridge or Color Cartridges 3. Select one of the following options: Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low
threshold. Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the
Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing. Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue
printing beyond the Very Low setting without interaction. This can result in unsatisfactory print quality.
For printers with fax capability
When the printer is set to the Stop or Prompt to continue option, there is some risk that faxes will not print when the printer resumes printing. This can occur if the printer has received more faxes than the memory can hold while the printer is waiting.
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The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue option for the cartridge, but print quality might degrade.
Order supplies
Order supplies and paper for your HP printer.
Table 6-1 Ordering options Ordering option Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS)
Ordering information www.hp.com Contact an HP-authorized service or support provider. To access, in a supported web browser on your computer, enter the printer IP address or host name in the address/URL field. The EWS contains a link to the HP website, which provides options for purchasing Original HP supplies.
Printer does not pick up paper or misfeeds
Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time.
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions: 1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer. 2. Load the tray with the correct size of paper for the job. 3. Make sure the paper size and type are set correctly on the printer control panel. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
Order supplies 81
Figure 6-2 Size markings for Tray 1 or the multipurpose tray
Figure 6-3 Size markings for cassette trays
5. Verify that the humidity in the room is within specifications for this printer and that paper is being stored in unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
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In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray, and flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-4 Technique for flexing the paper stack
1
2
A4
1
2
A3
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper, and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with warm water. Use distilled water, if it is available. CAUTION: Do not spray water directly onto the printer. Instead, spray water on the cloth or dab the cloth in water and wring it out before cleaning the rollers. The following image shows examples of the roller location for various printers.
The printer does not pick up paper 83
Figure 6-5 Roller locations for Tray 1 or the multipurpose tray
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions: 1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray. NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, flex the stack by holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack of paper and repeat this process. This process releases individual sheets without introducing static electricity. Straighten the paper stack against a table before returning it to the tray.
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Figure 6-6 Technique for flexing the paper stack
1
2
A4
1
2
A3
2. Use only paper that meets HP specifications for this printer. 3. Verify that the humidity in the room is within specifications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry. In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack. In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this happens, remove the paper from the tray and flex the stack as described above. 4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 5. Make sure the tray is not overfilled by checking the stack-height markings inside the tray. If it is overfilled, remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to the tray. The following examples show the stack-height markings in the trays for various printers. Most HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
The printer picks up multiple sheets of paper 85
Figure 6-7 Stack-height markings
Figure 6-8 Tab for the paper stack
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these.
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Figure 6-9 Size markings for Tray 1 or the multipurpose tray
Figure 6-10 Size markings for cassette trays
7. Make sure the printing environment is within recommended specifications.
Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path. Clear paper jams 87
Paper jam locations
Jams can occur in these locations. Figure 6-11 Paper jam locations
1
2
6
5
4
1 2
3
Number 1 2 3 4
5 6
Description Output bin Fuser area Tray 3 (optional) Tray 2 Duplexing area (remove Tray 2 for access) Tray 1 Toner cartridge area (open the front door for access)
Auto-navigation for clearing paper jams
Learn about printer jam clearing auto-navigation. The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel. When you complete a step, the printer displays instructions for the next step until you have completed all steps in the procedure.
Experiencing frequent or recurring paper jams?
To reduce the number of paper jams, try these solutions.
88 Chapter 6 Solve problems
1. Use only paper that meets HP specifications for this printer. 2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package. 3. Use paper that has not previously been printed or copied on. 4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray. 5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it. 6. Make sure that the tray is fully inserted in the printer. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time. 8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size. 9. Make sure the printing environment is within recommended specifications.
13.B2.D1 jam error in tray 1
Use the following procedure to clear paper jams in Tray 1. Recommended action for customers When a jam occurs, the control panel displays a message and an animation that assists in clearing the jam. 13.B2.D1 Jam in tray 1 1. Slowly pull the jammed paper out of the printer.
13.B2.D1 jam error in tray 1 89
2. Adjust the paper guides to the correct paper size, then .reload paper into the tray.
3. Ensure the tray is not overfilled. Paper should be below the 3 triangles in the following image.
4. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 5. If the error persists, clean the tray 1 pickup roller and separation pad.
90 Chapter 6 Solve problems
a. Press the door-release button, and then open the toner-cartridge door
2 1
b. To clean the roller thoroughly, release two tabs between the roller collar and roller, and then rotate the top of the roller out and away from the printer. Figure 6-12 Release the roller
13.B2.D1 jam error in tray 1 91
c. Remove the roller. Figure 6-13 Remove the roller
d. With the Tray 1 roller removed the separation pad is accessible in the printer (it does not need to be removed to be cleaned.
e. Use a damp, lint-free cloth to gently clean the rollers. CAUTION: When handling the roller and pad, avoid touching the spongy surfaces. Skin oils and fingerprints on a roller surface can cause print-quality problems. Figure 6-14 Clean the roller and pad
92 Chapter 6 Solve problems
f. Position the pickup roller with the pins in the provided slots on the holder, and then rotate the top of the roller up and toward the printer. Figure 6-15 Install the roller
g. Continue to rotate the top of the roller toward the printer (callout 1), until two tabs (callout 2) snap into place. Figure 6-16 Engage two tabs
h. Close the toner-cartridge door. 6. Perform a test page from tray 1 to see if issue is resolved. 7. If the error persists, contact your HP-authorized service or support provider, or contact customer support at
www.hp.com/go/contactHP. 13.B2.D1 jam error in tray 1 93
13.B2.D2 jam error in tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2. Recommended action for customers When a jam occurs, the control panel displays an animation that assists in clearing the jam. 13.B2.D2 Paper jam in tray 2 1. Remove the tray from the printer.
2
2. Remove the paper from the tray, and discard any damaged paper.
2
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
A4 11 B5
2
94 Chapter 6 Solve problems
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
2
5. Reinsert and close the tray.
1 2
6. Press the front door release button.
1 2
13.B2.D2 jam error in tray 2 95
7. Open the front door. 8. Remove the toner cartridge. 9. Lift the jam-access cover.
96 Chapter 6 Solve problems
10. Remove any jammed paper.
11. Install the toner cartridge.
12. Close the front door.
13. Ensure the type and quality of the paper being used meets the HP specifications for the printer. 14. If the error persists, clean the tray 2 pickup and feed rollers.
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models. 13.B2.D2 jam error in tray 2 97
a. Remove tray 2 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth. c. If needed for better access to the rollers, carefully rotate the printer backward.
CAUTION: To avoid damage to the rear cassette cover, keep it in the closed position Figure 6-17 Tilt the printer backward
d. Continue rotate the printer backward until it rests on the rear cover, bottom-side face forward. CAUTION: MFP printers only: The document feeder is not captive and can unexpectedly open when the printer is tilted backward.
98 Chapter 6 Solve problems
Figure 6-18 Place the printer bottom-side face forward
e. Release one tab (callout 1), and then slide the roller holder toward the left side of the printer to release it. Figure 6-19 Release one tab
13.B2.D2 jam error in tray 2 99
f. Remove the roller assembly. Figure 6-20 Remove the roller assembly
g. Use a damp, lint-free cloth to gently clean the rollers. NOTE: The roller in the tray (cassette) can be cleaned without removing it from the tray. CAUTION: Do not touch the spongy portion of the roller. Skin oils on the roller can cause paper handling problems. HP recommends washing your hands before handling the assembly. Figure 6-21 Clean the rollers
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h. After cleaning the roller, position the roller holder assembly in the printer as shown, and then slide it toward the right side of the printer. Figure 6-22 Install the roller holder
i. Make sure that the tab snaps into place. Figure 6-23 Check the tab
j. Carefully rotate the printer forward to position it back on its base. Reinstall the tray 2 paper tray. 15. Perform a test print from tray 2 to see if the issue is resolved. 16. If the error persists, contact your HP-authorized service or support provider, or contact customer support at
www.hp.com/go/contactHP.
13.B2.D3 jam error in tray 3
Use the following procedure to check for paper in all possible jam locations related to Tray 3. 13.B2.D3 jam error in tray 3 101
Recommended action for customers When a jam occurs, the control panel displays an animation that assists in clearing the jam. 13.B2.D3 Paper jam in top cover 1. Remove the tray from the printer.
1 2
3
2. Remove the paper from the tray, and discard any damaged paper.
1 2
3
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3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
A4 11 B5
3
4. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
3
5. Reinsert and close the tray.
1 2
3
13.B2.D3 jam error in tray 3 103
6. Press the front door release button.
1 2
7. Open the front door.
8. Remove the toner cartridge.
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9. Lift the jam-access cover. 10. Remove any jammed paper. 11. Install the toner cartridge.
13.B2.D3 jam error in tray 3 105
12. Close the front door.
13. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.
14. If the error persists, clean the tray 3 pickup and feed rollers. a. Remove tray 3 and locate the paper tray rollers.
b. Clean the rollers by gently wiping them with a damp, lint-free cloth. 15. Perform a test print from tray 3 to see if the issue is resolved. 16. If the error persists, contact your HP-authorized service or support provider, or contact customer support at
www.hp.com/go/contactHP.
13.B2.A jam error in the top cover
Use the following procedure to check for paper in all possible jam locations registration area. Recommended action for customers When a jam occurs, the control panel displays an animation that assists in clearing the jam. 106 Chapter 6 Solve problems
13.B2.A1 Paper jam in top cover 13.B2.A2 Paper jam in top cover 13.B2.A3 Paper jam in top cover 1. Press the front door release button.
1 2
2. Open the front door.
3. Remove the toner cartridge.
13.B2.A jam error in the top cover 107
4. Lift the jam-access cover. 5. Remove any jammed paper. 6. Install the toner cartridge.
108 Chapter 6 Solve problems
7. Close the front door.
8. If the error persists, verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch the release and move the rear paper guide to the correct position. It should click into place.
A4 11 B5
3
9. Load the paper into the tray. Make sure that the stack is flat at all four corners and that the top of the stack is below the maximum-height indicators.
3
13.B2.A jam error in the top cover 109
10. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.
11. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
13.B9 jam error in the fuser area
Use the following procedure to check for paper in all possible jam locations in the fuser area. Recommended action for customers When a jam occurs, the control panel displays an animation that assists in clearing the jam. 1. Press the front door release button.
1 2
2. Open the front door.
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3. Remove the toner cartridge. 4. Lift the jam-access cover. 5. Remove any jammed paper.
13.B9 jam error in the fuser area 111
6. Install the toner cartridge.
7. Open the front door and the rear door.
CAUTION: handling it.
The fuser can be hot while the printer is in use. Wait for the fuser to cool before
8. If jammed paper is visible, remove any jammed paper from the rear door area.
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9. Close the rear door and the front door.
10. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
13.D1, 13.D3 jam error in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer. Recommended action for customers When a jam occurs, the control panel displays an animation that assists in clearing the jam. 13.D1.yz - Jam in duplex unit 13.D3.yz - Jam in duplex unit y = A, C, or D z = 0-9 or A-F 1. Completely remove Tray 2 from the printer.
2
13.D1, 13.D3 jam error in the duplexer 113
2. Push the green button to release the duplex pan.
1
3. Remove any jammed paper.
1
4. Close the duplex pan.
1
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5. Reinsert Tray 2.
1 2
6. Open the front door to clear the jam message. a. Press the front door release button.
1 2
b. Open the front door.
13.D1, 13.D3 jam error in the duplexer 115
c. Close the front door.
7. If the error persists, ensure the type and quality of the paper being used meets the HP specifications for the printer.
8. If the error persists, contact your HP-authorized service or support provider, or contact customer support at www.hp.com/go/contactHP.
13.E1 jam error in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin. 1. If paper is visible in the output bin, grasp the leading edge and remove it.
1 2
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2. Press the front door release button.
1 2
3. Open the front door.
4. Open the rear door.
13.E1 jam error in the output bin 117
5. Remove any jammed paper from the rear door area.
6. Close the rear door and the front door.
Resolving mono print quality problems
Use the information below to troubleshoot print-quality and image-quality problems on mono (black and white) HP LaserJet Enterprise printers.
Introduction
The troubleshooting steps can help resolve the following defects: Blank pages Black pages Curled paper Dark or light bands Dark or light streaks Fuzzy print 118 Chapter 6 Solve problems
Gray background or dark print Light print Loose toner Missing toner Scattered dots of toner Skewed images Smears Streaks
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented. To troubleshoot specific image defects, see Troubleshoot image defects.
Update the printer firmware
Try upgrading the printer firmware. For instructions, go to www.hp.com/support.
Print from a different software program
Try printing from a different software program. If the page prints correctly, the problem is with the software program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting on the control panel Check the paper type setting on the printer control panel, and change the setting as needed. 1. Open and close the paper tray. 2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray. 3. Make sure the paper loaded meets specifications. 4. Adjust the humidity and resistance setting on the control panel to match the environment. a. Open the following menus: i. Settings ii. Copy/Print iii. Print quality iv. Adjust paper type
Troubleshoot print quality 119
b. Select the paper type that matches the type loaded in the tray. c. Use the arrows to increase or decrease the humidity and resistance setting. 5. Make sure the driver settings match the control panel settings. NOTE: The print driver settings will override any control panel settings.
Check the paper type setting (Windows) Check the paper type setting for Windows, and change the setting as needed. NOTE: The print driver settings will override any control panel settings. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button. 3. Click the Paper/Quality tab. 4. From the Paper Type drop-down list, click the More... option. 5. Expand the list of Type is: options. 6. Expand the category of paper types that best describes your paper. 7. Select the option for the type of paper you are using, and click the OK button. 8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button to print the job.
Check the paper type setting (macOS) Check the paper type setting for macOS, and change the setting as needed. 1. Click the File menu, and then click the Print option. 2. In the Printer menu, select the printer. 3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then click the Finishing menu. 4. Select a type from the Media Type drop-down list. 5. Click the Print button.
Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of other replaceable maintenance parts.
Step one: Print the Supplies Status Page The supplies status page indicates the cartridge status. 1. From the Home screen on the printer control panel, select the Reports menu. 2. Select the Configuration/Status Pages menu. 3. Select Supplies Status Page, and then select Print to print the page.
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Step two: Check supplies status Check the supplies status report as follows. 1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if applicable, the status of other replaceable maintenance parts. Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP's premium protection warranty on that supply has ended. The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable. Consider having a replacement available to install when print quality is no longer acceptable. If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the supplies status page lists the genuine HP part numbers. 2. Check to see if you are using a genuine HP cartridge. A genuine HP toner cartridge has the word "HP" on it, or has the HP logo on it. For more information on identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process paper, toner, and dust particles can accumulate inside the printer and can cause print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks. Follow these steps to clean the printer paper path: 1. From the Home screen on the printer control panel, select the Support Tools menu. 2. Select the following menus:
a. Maintenance b. Calibration/Cleaning c. Cleaning Page 3. Select Print to print the page. A Cleaning... message displays on the printer control panel. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. When it is finished, discard the printed page.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed. 2. Check the memory chip for damage. 3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality problems. 4. If you see any scratches, fingerprints, or other damage on the imaging drum, replace the toner cartridge.
Step two: Check supplies status 121
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
Step one: Use paper that meets HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. Always use a paper type and weight that this printer supports. Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, staples, and curled or bent edges. Use paper that has not been previously printed on. Use paper that does not contain metallic material, such as glitter. Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet printers. Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment The environment can directly affect print quality and is a common cause of print-quality or paper-feeding issues. Try the following solutions: Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents. Make sure the printer is not exposed to temperatures or humidity outside of printer specifications. Do not place the printer in a confined space, such as a cabinet. Place the printer on a sturdy, level surface. Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides, including the top. Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue inside the printer.
Step three: Set the individual tray alignment Follow these steps when text or images are not centered or aligned correctly on the printed page when printing from specific trays. 1. From the Home screen on the printer control panel, select the Settings menu. 2. Select the following menus: a. Copy/Print or Print b. Print Quality c. Image Registration 3. Select Tray, and then select the tray to adjust.
122 Chapter 6 Solve problems
4. Select Print Test Page, and then follow the instructions on the printed pages. 5. Select Print Test Page again to verify the results, and then make further adjustments if necessary. 6. Select Done to save the new settings.
Try a different print driver
Try a different print driver when printing from a software program and the printed pages have unexpected lines in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts. Download any of the following drivers from the HP Web site: http://www.hp.com/support/ljM406 or http:// www.hp.com/support/ljM407.
Table 6-2 Print drivers Driver HP PCL.6 driver HP PCL 6 driver HP PCL-6 driver HP UPD PS driver
HP UPD PCL 6
Description If available, this printer-specific print driver supports older operating systems like Windows XP and Windows Vista. For a list of supported operating systems, go to www.hp.com/go/support. This printer-specific print driver supports Windows 7 and newer operating systems that support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/support. This product-specific print driver supports Windows 8 and newer operating systems that support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/support. Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs Provides support for printing from Postscript emulation needs, or for Postscript flash
font support Recommended for printing in all Windows environments Provides the overall best speed, print quality, and printer feature support for most
users Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP Embedded Web Server. Follow these steps if the entire page is too dark or too light. 1. From the software program, select the Print option. 2. Select the printer, and then click the Properties or Preferences button.
Try a different print driver 123
3. Click the Paper/Quality tab, and locate the Print Quality area. 4. If the entire page is too dark, use these settings:
Select the 600 dpi option, if available. Select the EconoMode check box to enable it. If the entire page is too light, use these settings: Select the FastRes 1200 option, if available. Clear the EconoMode check box to disable it. 5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to print the job.
Adjust print density
Complete the following steps to adjust the print density. 1. From the Home screen on the printer control panel, select the Settings menu. 2. Open the following menus:
a. Copy/Print or Print b. Print Quality c. Toner Density 3. Move the slider toward either Less or More to the desired density setting.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
Table 6-3 Image defects table quick reference
Sample
Description
Table 6-10 Light print on page 129
Table 6-8 Gray background or dark print on page 128
Possible solutions Table 6-6 Blank page -- No print on page 127
Table 6-5 Black page on page 126
Table 6-4 Banding defects on page 126
Table 6-12 Streak defects on page 130
124 Chapter 6 Solve problems
Table 6-3 Image defects table quick reference (continued)
Sample
Description
Possible solutions
Table 6-7 Fixing/fuser defects on page 127 Table 6-9 Image placement defects on page Table 6-11 Output defects on page 129 128
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a starting point for solving image defect issues. 1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing. 2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge. 3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a different ream of media or a different tray. Try using a different print mode. 4. Make sure that the printer is within the supported operating temperature/humidity range. 5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com for a list
of the supported paper sizes and types for the printer. NOTE: The term "fusing" refers to the part of the printing process where toner is affixed to paper.
Troubleshoot image defects 125
The following examples depict letter-size paper that has passed through the printer short edge first.
Table 6-4 Banding defects
Sample
Description
Possible solutions
Dark or light lines which repeat down the
length of the page, and are wide-pitch
1. Reprint the document.
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in 2. Try printing from another tray.
areas of fill, not in text or sections with no printed content.
3. Replace the cartridge.
4. Use a different paper type.
5. Enterprise models only: From the Home screen on the printer control panel, go to the Adjust Paper Types menu, and then choose a print mode that is designed for a slightly heavier media than what you are using. This slows the print speed and might improve the print quality.
6. If the issue persists, go to support.hp.com.
Table 6-5 Black page Sample
Description The entire printed page is black.
Possible solutions
1. Visually inspect the cartridge to check for damage.
2. Make sure that the cartridge is installed correctly.
3. Replace the cartridge. 4. If the issue persists, go to
support.hp.com.
126 Chapter 6 Solve problems
Table 6-6 Blank page -- No print Sample
Table 6-7 Fixing/fuser defects Sample
Description The page is completely blank and contains no printed content.
Possible solutions
1. Make sure that the cartridges are genuine HP cartridges.
2. Make sure that the cartridge is installed correctly.
3. Print with a different cartridge. 4. Check the paper type in the paper
tray and adjust the printer settings to match. If necessary, select a lighter paper type. 5. If the issue persists, go to support.hp.com.
Description Slight shadows or offsets of the image are repeated down the page. The repeated image might fade with each recurrence.
Possible solutions
1. Reprint the document. 2. Check the paper type in the paper
tray and adjust the printer settings to match. If necessary, select a lighter paper type. 3. If the issue persists, go to support.hp.com.
Toner rubs off along either edge of the
page. This defect is more common at the
1.
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the 2.
page.
Reprint the document. Check the paper type in the paper tray and adjust the printer settings to match. If necessary, select a heavier paper type.
3. Enterprise models only: From the printer control panel, go to the Edge to-Edge menu and then select Normal. Reprint the document.
4. Enterprise models only: From the printer control panel, select Auto Include Margins and then reprint the document.
5. If the issue persists, go to support.hp.com.
Troubleshoot image defects 127
Table 6-8 Gray background or dark print
Sample
Description
The image or text is darker than expected and/or the background is gray.
Possible solutions
1. Make sure that the paper in the trays has not already been run through the printer.
2. Use a different paper type. 3. Reprint the document. 4. Mono models only: From the Home
screen on the printer control panel, go to the Adjust Toner Density menu, and then adjust the toner density to a lower level. 5. Make sure that the printer is within the supported operating temperature and humidity range. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com.
Table 6-9 Image placement defects Sample
Description
Possible solutions
The image is not centered, or is skewed on the page. The defect occurs when the paper 1. is not positioned properly as it is pulled from the tray and moves through the paper path. 2.
Reprint the document. Remove the paper and then reload the tray. Make sure that all the paper edges are even on all sides.
3. Make sure that the top of the paper stack is below the tray-full indicator. Do not overfill the tray.
4. Make sure that the paper guides are adjusted to the correct size for the paper. Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray.
5. If the issue persists, go to support.hp.com.
128 Chapter 6 Solve problems
Table 6-10 Light print Sample
Table 6-11 Output defects Sample
Description The printed content is light or faded on the entire page.
Possible solutions
1. Reprint the document. 2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert the toner cartridges into the printer and close the cover. For a graphical representation of this procedure, see Replace the toner cartridges. 3. Mono models only: Make sure that the EconoMode setting is disabled, both at the printer control panel and in the print driver. 4. Make sure that the cartridge is installed correctly. 5. Print a Supplies Status Page and check the life and usage of the cartridge. 6. Replace the cartridge. 7. If the issue persists, go to support.hp.com.
Description
Possible solutions
Printed pages have curled edges. The curled edge can be along the short or long side of 1. the paper. Two types of curl are possible:
2. Positive curl: The paper curls toward
the printed side. The defect occurs in dry environments or when printing high-coverage pages.
Negative curl: The paper curls away from the printed side. The defect occurs in high-humidity environments or when printing low-coverage pages.
Reprint the document. Positive curl: From the printer control panel, select a heavier paper type. The heavier paper type creates a higher temperature for printing. Negative curl: From the printer control panel, select a lighter paper type. The lighter paper type creates a lower temperature for printing. Try storing the paper in a dry environment prior to use, or use freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to support.hp.com.
Troubleshoot image defects 129
Table 6-11 Output defects (continued)
Sample
Description
Possible solutions
The paper does not stack well in the output
tray. The stack might be uneven, skewed, 1. Reprint the document.
or the pages might be pushed out of the tray and onto the floor. Any of the following 2. Extend the output bin extension.
conditions can cause this defect:
3. If the defect is caused by
Extreme paper curl
extreme paper curl, refer to the troubleshooting steps for "Output
The paper in the tray is wrinkled or deformed
curl." 4. Use a different paper type.
The paper is a non-standard paper type, such as envelopes
5. Use freshly opened paper.
The output tray is too full
6. Remove the paper from the output tray before the tray gets too full.
7. If the issue persists, go to support.hp.com.
Table 6-12 Streak defects Sample
Description
Possible solutions
Light vertical streaks that usually span the
length of the page. The defect displays only 1.
in areas of fill, not in text or sections with no
printed content.
2.
Reprint the document. Remove the cartridge, and then shake it to redistribute the toner. Reinsert the toner cartridges into the printer and close the cover. For a graphical representation of this procedure, see Replace the toner cartridges.
3. If the issue persists, go to support.hp.com.
NOTE: Both light and dark vertical streaks can occur when the printing environment is outside the specified range for temperature or humidity. Refer to your printer's environmental specifications for allowable temperature and humidity levels.
Dark vertical lines which occur down the length of the page. The defect might occur anywhere on the page, in areas of fill or in sections with no printed content.
1. Reprint the document. 2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert the toner cartridges into the printer and close the cover. For a graphical representation of this procedure, see Replace the toner cartridges.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the issue persists, go to support.hp.com.
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Solve wired network problems
Check the following information to resolve wired network issues.
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the following issues:
Poor physical connection
Check the cable connections. 1. Verify that the printer is attached to the correct network port using a cable of the correct length. 2. Verify that cable connections are secure. 3. Look at the network port connection on the back of the printer, and verify that the amber activity light
flashes indicating network traffic, and the green link-status light is continuously lit indicating a network link. 4. If the problem continues, try a different cable or port on the hub.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer. 1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer. c. If the window displays round-trip times, the network is working. 2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the printer, and the computer are all configured for the same network (also known as subnet). 3. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is selected. The printer IP address is listed on the printer configuration page. 4. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this printer, even if its IP address changes. 5. If you installed the printer using a Microsoft standard TCP/IP port, use the printer's hostname instead of the IP address. 6. If the IP address is correct, delete the printer and then add it again. 7. Reinstall the printer software and driver.
Solve wired network problems 131
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly configured computer can cause issues with printing. 1. Check the network drivers, print drivers, and the network redirection settings. 2. Verify that the operating system is configured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings. 1. Review the printer's configuration/networking pages to check the status of the network settings and
protocols. 2. Reconfigure the network settings if necessary.
Solve wireless network problems
Check the following information to resolve wireless network issues.
Introduction
Use the troubleshooting information to help resolve issues. NOTE: To determine whether HP NFC, Wi-Fi, BLE, or other wireless printing capabilities are enabled on the printer, print a configuration page from the printer control panel. NOTE: If you have been experiencing intermittent loss of network connectivity, first update the printer firmware. For instructions on how to update the printer firmware, go to http://support.hp.com, search for your printer, and then search on "update the firmware."
Wireless connectivity checklist
Use the checklist to help resolve wireless connection issues. For printers that do not support simultaneous wired and wireless connections, verify that the network cable
is not connected. Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on. (The wireless network indicator is solid when the printer is connected to a wireless network, and blinking when it is searching for a wireless network.) Verify that the service set identifier (SSID) is correct:
132 Chapter 6 Solve problems
� For a wireless connection to your network, confirm that your mobile device is connecting to the correct router/access point.
� For a Wi-Fi Direct connection, print a configuration page to determine the printer's SSID. If you are not sure that the SSID is correct, run the wireless setup again. With secured networks, verify that the security information is correct. If the security information is incorrect, run the wireless setup again. If the wireless network is working correctly, try accessing other computers on the wireless network. If the network has Internet access, try connecting to the Internet over a wireless connection. Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access point (on networks using WPA security). Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not separate the printer and wireless access point. Verify that the printer is located away from electronic devices that might interfere with the wireless signal. Many devices can interfere with the wireless signal including motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. For computers connecting to the wireless printer: � Verify that the print driver is installed on the computer. � Verify that you have selected the correct printer port. � Verify that the computer and printer connect to the same wireless network. � If your environment has multiple wireless signals and you need the printer to support dual band
networks on both 2.4 GHz and 5 GHz, install the HP Jetdirect 2900nw print server accessory. � For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless configuration completes
Resolve issues between your computer and the printer. 1. Make sure that the printer is turned on and in the ready state. 2. Turn off any third-party firewalls on your computer. 3. Make sure that the wireless network is working correctly. 4. Make sure that your computer is working correctly. If necessary, restart the computer. 5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party firewall installed
Verify that a firewall is not interfering with wireless communication. 1. Update the firewall with the most recent update available from the manufacturer.
The printer does not print after the wireless configuration completes 133
2. If programs request firewall access when you install the printer or try to print, make sure that you allow the programs to run.
3. Temporarily turn off the firewall, and then install the wireless printer on the computer. Enable the firewall when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
Verify that the printer and network settings are correct. 1. Make sure that the router or printer connects to the same network that your computer connects to. 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to the SSID in the printer configuration
for the computer. 4. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
Complete the following steps to solve connection issues. 1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point. 2. Make sure that the printer is turned on and in the ready state. 3. Make sure there are not more than 5 concurrent Wireless Print Direct users. 4. Turn off any third-party firewalls on your computer. 5. Make sure that the wireless network is working correctly. 6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
Follow these steps when the network does not appear in the wireless network list on your computer or mobile device. Make sure the wireless router is turned on and has power. The network might be hidden. However, you can still connect to a hidden network. Make sure the
router/access point is advertising the SSID by checking for its SSID in the available networks seen by your mobile device.
The wireless network is not functioning
Complete the following steps to ensure that the network is functioning correctly. 1. For printers that do not support simultaneous wired and wireless connections, make sure that the network
cable is disconnected.
134 Chapter 6 Solve problems
2. To verify if the network has lost communication, try connecting other devices to the network. 3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, type cmd, and then press Enter. For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address. c. If the window displays round-trip times, the network is working. 4. Make sure that the router or printer connects to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer
configuration for the computer. c. If the numbers are not the same, the devices are not connecting to the same network. Reconfigure the
wireless setup for the printer.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network: Keep the wireless devices away from large metal objects, such as filing cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals. Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength. Position the wireless router in a central location in line of sight with the wireless printers on the network.
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136 Chapter 6 Solve problems
A Service and support
HP limited warranty statement
HP PRODUCT HP LaserJet Enterprise M406, M407
DURATION OF LIMITED WARRANTY* One-year, next-business day, onsite warranty
NOTE: *Warranty and support options vary by product, country, and local legal requirements. Go to support.hp.com to learn about HP award-winning service and support options in your region. HP warrants to you, the end-user customer, this HP Limited Warranty applies only to HP branded products sold or leased a) from HP Inc., its subsidiaries, affiliates, authorized resellers, authorized distributors, or country distributors; and, b) with this HP Limited Warranty, that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries/regions, states or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country/region to country/region, state to state, or province to province. HP's limited warranty is valid in any country/region or locality where HP has a support presence for this product and where HP has marketed this product. The level of warranty service you receive may vary according to local standards. HP will not alter form, fit or function of the product to make it operate in a country/region for which it was never intended to function for legal or regulatory reasons.
Service and support 137
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some countries/regions, states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
UK, Ireland, and Malta
The HP Limited Warranty is a commercial guarantee voluntarily provided by HP. The name and address of the HP entity responsible for the performance of the HP Limited Warranty in your country/region is as follows: UK: HP Inc UK Limited, Cain Road, Amen Corner, Bracknell, Berkshire, RG12 1HN Ireland: Hewlett-Packard Ireland Limited, Liffey Park Technology Campus, Barnhall Road, Leixlip, Co.Kildare Malta: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland United Kingdom: The HP Limited Warranty benefits apply in addition to any legal rights to a guarantee from seller of nonconformity of goods with the contract of sale. These rights expire six years from delivery of goods for products purchased in England or Wales and five years from delivery of goods for products purchased in Scotland. However various factors may impact your eligibility to receive these rights. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Ireland: The HP Limited Warranty benefits apply in addition to any statutory rights from seller in relation to nonconformity of goods with the contract of sale. However various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by HP Care Pack. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under the legal guarantee. Malta: The HP Limited Warranty benefits apply in addition to any legal rights to a two-year guarantee from seller of nonconformity of goods with the contract of sale; however various factors may impact your eligibility to receive these rights. Consumer statutory rights are not limited or affected in any manner by the HP Limited Warranty. For further information, please consult the following link: Consumer Legal Guarantee (www.hp.com/go/eu-legal) or you may visit the European Consumer Centers website (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Consumers have the right to choose whether to claim service under the HP Limited Warranty or against the seller under two-year legal guarantee.
Austria, Belgium, Germany, and Luxemburg
Die beschr�nkte HP Herstellergarantie ist eine von HP auf freiwilliger Basis angebotene kommerzielle Garantie. Der Name und die Adresse der HP Gesellschaft, die in Ihrem Land f�r die Gew�hrung der beschr�nkten HP Herstellergarantie verantwortlich ist, sind wie folgt: Deutschland: HP Deutschland GmbH, Schickardstr. 32, D-71034 B�blingen
138 Appendix A Service and support
�sterreich: HP Austria GmbH., Technologiestrasse 5, A-1120 Wien Luxemburg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activit�s Capellen, Rue Pafebruc, L-8308 Capellen Belgien: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem Die Rechte aus der beschr�nkten HP Herstellergarantie gelten zus�tzlich zu den gesetzlichen Anspr�chen wegen Sachm�ngeln auf eine zweij�hrige Gew�hrleistung ab dem Lieferdatum. Ob Sie Anspruch auf diese Rechte haben, h�ngt von zahlreichen Faktoren ab. Die Rechte des Kunden sind in keiner Weise durch die beschr�nkte HP Herstellergarantie eingeschr�nkt bzw. betroffen. Weitere Hinweise finden Sie auf der folgenden Website: Gew�hrleistungsanspr�che f�r Verbraucher (www.hp.com/go/eu-legal) oder Sie k�nnen die Website des Europ�ischen Verbraucherzentrums (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm) besuchen. Verbraucher haben das Recht zu w�hlen, ob sie eine Leistung von HP gem�� der beschr�nkten HP Herstellergarantie in Anspruch nehmen oder ob sie sich gem�� der gesetzlichen zweij�hrigen Haftung f�r Sachm�ngel (Gew�hrleistung) sich an den jeweiligen Verk�ufer wenden.
Belgium, France, and Luxemburg
La garantie limit�e HP est une garantie commerciale fournie volontairement par HP. Voici les coordonn�es de l'entit� HP responsable de l'ex�cution de la garantie limit�e HP dans votre pays: France: HP France SAS, soci�t� par actions simplifi�e identifi�e sous le num�ro 448 694 133 RCS Evry, 1 Avenue du Canada, 91947, Les Ulis G.D. Luxembourg: Hewlett-Packard Luxembourg S.C.A., 75, Parc d'Activit�s Capellen, Rue Pafebruc, L-8308 Capellen Belgique: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem France: Les avantages de la garantie limit�e HP s'appliquent en compl�ment des droits dont vous disposez au titre des garanties l�gales applicables dont le b�n�fice est soumis � des conditions sp�cifiques. Vos droits en tant que consommateur au titre de la garantie l�gale de conformit� mentionn�e aux articles L. 211-4 � L. 211-13 du Code de la Consommation et de celle relatives aux d�fauts de la chose vendue, dans les conditions pr�vues aux articles 1641 � 1648 et 2232 du Code de Commerce ne sont en aucune fa�on limit�s ou affect�s par la garantie limit�e HP. Pour de plus amples informations, veuillez consulter le lien suivant : Garanties l�gales accord�es au consommateur (www.hp.com/go/eu-legal). Vous pouvez �galement consulter le site Web des Centres europ�ens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir d'exercer leurs droits au titre de la garantie limit�e HP, ou aupr�s du vendeur au titre des garanties l�gales applicables mentionn�es ci-dessus. POUR RAPPEL: Garantie L�gale de Conformit�: � Le vendeur est tenu de livrer un bien conforme au contrat et r�pond des d�fauts de conformit� existant lors de la d�livrance. Il r�pond �galement des d�fauts de conformit� r�sultant de l'emballage, des instructions de montage ou de l'installation lorsque celle-ci a �t� mise � sa charge par le contrat ou a �t� r�alis�e sous sa responsabilit� �. Article L211-5 du Code de la Consommation: � Pour �tre conforme au contrat, le bien doit: 1� Etre propre � l'usage habituellement attendu d'un bien semblable et, le cas �ch�ant: - correspondre � la description donn�e par le vendeur et poss�der les qualit�s que celui-ci a pr�sent�es � l'acheteur sous forme d'�chantillon ou de mod�le;
Belgium, France, and Luxemburg 139
- pr�senter les qualit�s qu'un acheteur peut l�gitimement attendre eu �gard aux d�clarations publiques faites par le vendeur, par le producteur ou par son repr�sentant, notamment dans la publicit� ou l'�tiquetage; 2� Ou pr�senter les caract�ristiques d�finies d'un commun accord par les parties ou �tre propre � tout usage sp�cial recherch� par l'acheteur, port� � la connaissance du vendeur et que ce dernier a accept� �. Article L211-12 du Code de la Consommation: � L'action r�sultant du d�faut de conformit� se prescrit par deux ans � compter de la d�livrance du bien �. Garantie des vices cach�s Article 1641 du Code Civil : � Le vendeur est tenu de la garantie � raison des d�fauts cach�s de la chose vendue qui la rendent impropre � l'usage auquel on la destine, ou qui diminuent tellement cet usage que l'acheteur ne l'aurait pas acquise, ou n'en aurait donn� qu'un moindre prix, s'il les avait connus. � Article 1648 alin�a 1 du Code Civil: � L'action r�sultant des vices r�dhibitoires doit �tre intent�e par l'acqu�reur dans un d�lai de deux ans � compter de la d�couverte du vice. � G.D. Luxembourg et Belgique: Les avantages de la garantie limit�e HP s'appliquent en compl�ment des droits dont vous disposez au titre de la garantie de non-conformit� des biens avec le contrat de vente. Cependant, de nombreux facteurs peuvent avoir un impact sur le b�n�fice de ces droits. Vos droits en tant que consommateur au titre de ces garanties ne sont en aucune fa�on limit�s ou affect�s par la garantie limit�e HP. Pour de plus amples informations, veuillez consulter le lien suivant: Garanties l�gales accord�es au consommateur (www.hp.com/go/eu-legal) ou vous pouvez �galement consulter le site Web des Centres europ�ens des consommateurs (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Les consommateurs ont le droit de choisir de r�clamer un service sous la garantie limit�e HP ou aupr�s du vendeur au cours d'une garantie l�gale de deux ans.
Italy
La Garanzia limitata HP � una garanzia commerciale fornita volontariamente da HP. Di seguito sono indicati nome e indirizzo della societ� HP responsabile della fornitura dei servizi coperti dalla Garanzia limitata HP nel vostro Paese:
Italia: HP Italy S.r.l., Via G. Di Vittorio 9, 20063 Cernusco S/Naviglio
I vantaggi della Garanzia limitata HP vengono concessi ai consumatori in aggiunta ai diritti derivanti dalla garanzia di due anni fornita dal venditore in caso di non conformit� dei beni rispetto al contratto di vendita. Tuttavia, diversi fattori possono avere un impatto sulla possibilita' di beneficiare di tali diritti. I diritti spettanti ai consumatori in forza della garanzia legale non sono in alcun modo limitati, n� modificati dalla Garanzia limitata HP. Per ulteriori informazioni, si prega di consultare il seguente link: Garanzia legale per i clienti (www.hp.com/go/eu-legal), oppure visitare il sito Web dei Centri europei per i consumatori (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). I consumatori hanno il diritto di scegliere se richiedere un servizio usufruendo della Garanzia limitata HP oppure rivolgendosi al venditore per far valere la garanzia legale di due anni.
Spain
Su Garant�a limitada de HP es una garant�a comercial voluntariamente proporcionada por HP. El nombre y direcci�n de las entidades HP que proporcionan la Garant�a limitada de HP (garant�a comercial adicional del fabricante) en su pa�s es:
Espa�a: Hewlett-Packard Espa�ola S.L. Calle Vicente Aleixandre, 1 Parque Empresarial Madrid - Las Rozas, E-28232 Madrid
140 Appendix A Service and support
Los beneficios de la Garant�a limitada de HP son adicionales a la garant�a legal de 2 a�os a la que los consumidores tienen derecho a recibir del vendedor en virtud del contrato de compraventa; sin embargo, varios factores pueden afectar su derecho a recibir los beneficios bajo dicha garant�a legal. A este respecto, la Garant�a limitada de HP no limita o afecta en modo alguno los derechos legales del consumidor (www.hp.com/go/eu-legal). Para m�s informaci�n, consulte el siguiente enlace: Garant�a legal del consumidor o puede visitar el sitio web de los Centros europeos de los consumidores (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Los clientes tienen derecho a elegir si reclaman un servicio acogi�ndose a la Garant�a limitada de HP o al vendedor de conformidad con la garant�a legal de dos a�os.
Denmark
Den begr�nsede HP-garanti er en garanti, der ydes frivilligt af HP. Navn og adresse p� det HP-selskab, der er ansvarligt for HP's begr�nsede garanti i dit land, er som f�lger: Danmark: HP Inc Danmark ApS, Engholm Parkvej 8, 3450, Aller�d Den begr�nsede HP-garanti g�lder i till�g til eventuelle juridiske rettigheder, for en to�rig garanti fra s�lgeren af varer, der ikke er i overensstemmelse med salgsaftalen, men forskellige faktorer kan dog p�virke din ret til at opn� disse rettigheder. Forbrugerens lovbestemte rettigheder begr�nses eller p�virkes ikke p� nogen m�de af den begr�nsede HP-garanti. Se nedenst�ende link for at f� yderligere oplysninger: Forbrugerens juridiske garanti (www.hp.com/go/eu-legal) eller du kan bes�ge De Europ�iske Forbrugercentres websted (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Forbrugere har ret til at v�lge, om de vil g�re krav p� service i henhold til HP's begr�nsede garanti eller hos s�lger i henhold til en to�rig juridisk garanti.
Norway
HPs garanti er en begrenset og kommersiell garanti som HP selv har valgt � tilby. F�lgende lokale selskap innest�r for garantien: Norge: HP Norge AS, Rolfbuktveien 4b, 1364 Fornebu HPs garanti kommer i tillegg til det mangelsansvar HP har i henhold til norsk forbrukerkj�pslovgivning, hvor reklamasjonsperioden kan v�re to eller fem �r, avhengig av hvor lenge salgsgjenstanden var ment � vare. Ulike faktorer kan imidlertid ha betydning for om du kvalifiserer til � kreve avhjelp iht slikt mangelsansvar. Forbrukerens lovmessige rettigheter begrenses ikke av HPs garanti. Hvis du vil ha mer informasjon, kan du klikke p� f�lgende kobling: Juridisk garanti for forbruker (www.hp.com/go/eu-legal) eller du kan bes�ke nettstedet til de europeiske forbrukersentrene (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Forbrukere har retten til � velge � kreve service under HPs garanti eller iht selgerens lovp�lagte mangelsansvar.
Sweden
HP:s begr�nsade garanti �r en kommersiell garanti som tillhandah�lls frivilligt av HP. Namn och adress till det HP-f�retag som ansvarar f�r HP:s begr�nsade garanti i ditt land �r som f�ljer: Sverige: HP PPS Sverige AB, SE-169 73 Stockholm F�rdelarna som ing�r i HP:s begr�nsade garanti g�ller ut�ver de lagstadgade r�ttigheterna till tre �rs garanti fr�n s�ljaren ang�ende varans bristande �verensst�mmelse gentemot k�peavtalet, men olika faktorer kan p�verka din r�tt att utnyttja dessa r�ttigheter. Konsumentens lagstadgade r�ttigheter varken begr�nsas eller p�verkas p� n�got s�tt av HP:s begr�nsade garanti. Mer information f�r du om du f�ljer denna l�nk: Lagstadgad garanti f�r konsumenter (www.hp.com/go/eu-legal) eller s� kan du g� till European Consumer Centers webbplats (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Konsumenter har r�tt att v�lja om de vill st�lla krav enligt HP:s begr�nsade garanti eller p� s�ljaren enligt den lagstadgade tre�riga garantin.
Denmark 141
Portugal
A Garantia Limitada HP � uma garantia comercial fornecida voluntariamente pela HP. O nome e a morada da entidade HP respons�vel pela presta��o da Garantia Limitada HP no seu pa�s s�o os seguintes: Portugal: HPCP � Computing and Printing Portugal, Unipessoal, Lda., Edificio D. Sancho I, Quinta da Fonte, Porto Salvo, Lisboa, Oeiras, 2740 244 As vantagens da Garantia Limitada HP aplicam-se cumulativamente com quaisquer direitos decorrentes da legisla��o aplic�vel � garantia de dois anos do vendedor, relativa a defeitos do produto e constante do contrato de venda. Existem, contudo, v�rios fatores que poder�o afetar a sua elegibilidade para beneficiar de tais direitos. Os direitos legalmente atribu�dos aos consumidores n�o s�o limitados ou afetados de forma alguma pela Garantia Limitada HP. Para mais informa�es, consulte a liga��o seguinte: Garantia legal do consumidor (www.hp.com/go/eu-legal) ou visite o Web site da Rede dos Centros Europeus do Consumidor (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). Os consumidores t�m o direito de escolher se pretendem reclamar assist�ncia ao abrigo da Garantia Limitada HP ou contra o vendedor ao abrigo de uma garantia jur�dica de dois anos.
Greece and Cyprus
HP HP. : /o: HP Printing and Personal Systems Hellas EPE, Tzavella 1-3, 15232 Chalandri, Attiki /o: HP , Tzavella 1-3, 15232 Chalandri, Attiki HP , . ' HP. , web: (www.hp.com/go/eu-legal) web (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). .
Hungary
A HP korl�tozott j�t�ll�s egy olyan kereskedelmi j�t�ll�s, amelyet a HP a saj�t elhat�roz�s�b�l biztos�t. Az egyes orsz�gokban a HP mint gy�rt� �ltal v�llalt korl�tozott j�t�ll�st biztos�t� HP v�llalatok neve �s c�me: Magyarorsz�g: HP Inc Magyarorsz�g Kft., H-1117 Budapest, Al�z utca 1. A HP korl�tozott j�t�ll�sban biztos�tott jogok azokon a jogokon fel�l illetik meg �nt, amelyek a term�keknek az ad�sv�teli szerzd�s szerinti mins�g�re vonatkoz� k�t�ves, jogszab�lyban foglalt elad�i szavatoss�gb�l, tov�bb� ha az �n �ltal v�s�rolt term�kre alkalmazand�, a jogszab�lyban foglalt k�telez elad�i j�t�ll�sb�l erednek, azonban sz�mos k�r�lm�ny hat�ssal lehet arra, hogy ezek a jogok �nt megilletik-e. Tov�bbi inform�ci��rt k�rj�k, keresse fel a k�vetkez webhelyet: Jogi T�j�koztat� Fogyaszt�knak (www.hp.com/go/eu-legal) vagy l�togassa meg az Eur�pai Fogyaszt�i K�zpontok webhely�t (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). A fogyaszt�knak jog�ban �ll, hogy megv�lassz�k, hogy a j�t�ll�ssal kapcsolatos ig�ny�ket
142 Appendix A Service and support
a HP korl�tozott j�t�ll�s alapj�n vagy a k�t�ves, jogszab�lyban foglalt elad�i szavatoss�g, illetve, ha alkalmazand�, a jogszab�lyban foglalt k�telez elad�i j�t�ll�s alapj�n �rv�nyes�tik.
Czech Republic
Omezen� z�ruka HP je obchodn� z�rukou dobrovoln poskytovanou spolecnost� HP. N�zvy a adresy spolecnost� skupiny HP, kter� odpov�daj� za plnn� omezen� z�ruky HP ve vas� zemi, jsou n�sleduj�c�: Cesk� republika: HP Inc Czech Republic s. r. o., Za Brumlovkou 5/1559, 140 00 Praha 4 V�hody, poskytovan� omezenou z�rukou HP, se uplatuji jako doplek k jak�mkoli pr�vn�m n�rokm na dvouletou z�ruku poskytnutou prodejcem v p�pad nesouladu zboz� s kupn� smlouvou. V�s n�rok na uzn�n� tchto pr�v vsak mze z�viset na mnoh�ch faktorech. Omezen� z�ruka HP z�dn�m zpsobem neomezuje ani neovlivuje z�konn� pr�va z�kazn�ka. Dals� informace z�sk�te kliknut�m na n�sleduj�c� odkaz: Z�konn� z�ruka spotebitele (www.hp.com/go/eu-legal) p�padn mzete navst�vit webov� str�nky Evropsk�ho spotebitelsk�ho centra (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). Spotebitel� maj� pr�vo se rozhodnout, zda chtj� sluzbu reklamovat v r�mci omezen� z�ruky HP nebo v r�mci z�konem stanoven� dvoulet� z�ruky u prodejce.
Slovakia
Obmedzen� z�ruka HP je obchodn� z�ruka, ktor� spolocnos HP poskytuje dobrovone. Meno a adresa subjektu HP, ktor� zabezpecuje plnenie vypl�vaj�ce z Obmedzenej z�ruky HP vo vasej krajine: Slovensk� republika: HP Inc Slovakia, s.r.o., Galvaniho 7, 821 04 Bratislava V�hody Obmedzenej z�ruky HP sa uplatnia veda pr�padn�ch z�kazn�kov�ch z�konn�ch n�rokov voci pred�vaj�cemu z v�d, ktor� spoc�vaj� v nes�lade vlastnost� tovaru s jeho popisom poda predmetnej zmluvy. Moznos uplatnenia tak�ch pr�padn�ch n�rokov vsak m�ze z�visie od r�znych faktorov. Sluzby Obmedzenej z�ruky HP ziadnym sp�sobom neobmedzuj� ani neovplyvuj� z�konn� pr�va z�kazn�ka, ktor� je spotrebiteom. alsie inform�cie n�jdete na nasleduj�com prepojen�: Z�konn� z�ruka spotrebitea (www.hp.com/go/eu-legal), pr�padne m�zete navst�vi webov� lokalitu eur�pskych z�kazn�ckych stred�sk (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). Spotrebitelia maj� pr�vo zvoli si, ci chc� uplatni servis v r�mci Obmedzenej z�ruky HP alebo pocas z�konnej dvojrocnej z�rucnej lehoty u predajcu.
Poland
Ograniczona gwarancja HP to komercyjna gwarancja udzielona dobrowolnie przez HP. Nazwa i adres podmiotu HP odpowiedzialnego za realizacj Ograniczonej gwarancji HP w Polsce: Polska: HP Inc Polska sp. z o.o., Szturmowa 2a, 02-678 Warszawa, wpisana do rejestru przedsibiorc�w prowadzonego przez Sd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydzial Gospodarczy Krajowego Rejestru Sdowego, pod numerem KRS 0000546115, NIP 5213690563, REGON 360916326, GIO E0020757WZBW, kapital zakladowy 480.000 PLN. wiadczenia wynikajce z Ograniczonej gwarancji HP stanowi dodatek do praw przyslugujcych nabywcy w zwizku z dwuletni odpowiedzialnoci sprzedawcy z tytulu niezgodnoci towaru z umow (rkojmia). Niemniej, na moliwo korzystania z tych praw maj wplyw r�ne czynniki. Ograniczona gwarancja HP w aden spos�b nie ogranicza praw konsumenta ani na nie nie wplywa. Wicej informacji mona znale pod nastpujcym lczem: Gwarancja prawna konsumenta (www.hp.com/go/eu-legal), mona take odwiedzi stron internetow Europejskiego Centrum Konsumenckiego (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Konsumenci maj prawo wyboru co do moliwosci skorzystania albo z uslug gwarancyjnych przyslugujcych w ramach Ograniczonej gwarancji HP albo z uprawnie wynikajcych z dwuletniej rkojmi w stosunku do sprzedawcy.
Czech Republic 143
Bulgaria
HP , HP. HP , HP, : HP Inc Bulgaria EOOD ( ), . 1766, - , . No 258, HP . , . HP. , (www.hp.com/go/eu-legal) (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). HP .
Romania
Garania limitat HP este o garanie comercial furnizat �n mod voluntar de ctre HP. Numele i adresa entitii HP rspunztoare de punerea �n aplicare a Garaniei limitate HP �n ara dumneavoastr sunt urmtoarele: Romnia: HP Inc Romania SRL, 5 Fabrica de Glucoza Str., Building F, Ground Floor and Floor 8, 2nd District, Bucureti Beneficiile Garaniei limitate HP se aplic suplimentar fa de orice drepturi privind garania de doi ani oferit de v�nztor pentru neconformitatea bunurilor cu contractul de v�nzare; cu toate acestea, diveri factori pot avea impact asupra eligibilitii dvs. de a beneficia de aceste drepturi. Drepturile legale ale consumatorului nu sunt limitate sau afectate �n vreun fel de Garania limitat HP. Pentru informaii suplimentare consultai urmtorul link: garania acordat consumatorului prin lege (www.hp.com/go/eu-legal) sau putei accesa site-ul Centrul European al Consumatorilor (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Consumatorii au dreptul s aleag dac s pretind despgubiri �n cadrul Garanei limitate HP sau de la v�nztor, �n cadrul garaniei legale de doi ani.
Belgium and the Netherlands
De Beperkte Garantie van HP is een commerci�le garantie vrijwillig verstrekt door HP. De naam en het adres van de HP-entiteit die verantwoordelijk is voor het uitvoeren van de Beperkte Garantie van HP in uw land is als volgt: Nederland: HP Nederland B.V., Startbaan 16, 1187 XR Amstelveen Belgi�: HP Belgium BVBA, Hermeslaan 1A, B-1831 Diegem De voordelen van de Beperkte Garantie van HP vormen een aanvulling op de wettelijke garantie voor consumenten gedurende twee jaren na de levering te verlenen door de verkoper bij een gebrek aan conformiteit van de goederen met de relevante verkoopsovereenkomst. Niettemin kunnen diverse factoren een impact hebben op uw eventuele aanspraak op deze wettelijke rechten. De wettelijke rechten van de consument worden op geen enkele wijze beperkt of be�nvloed door de Beperkte Garantie van HP. Raadpleeg voor meer informatie de volgende webpagina: Wettelijke garantie van de consument (www.hp.com/go/eu-legal) of u kan de website van het Europees Consumenten Centrum bezoeken (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Consumenten hebben het recht om te kiezen tussen enerzijds de Beperkte Garantie van HP of anderzijds het aanspreken van de verkoper in toepassing van de wettelijke garantie.
144 Appendix A Service and support
Finland
HP:n rajoitettu takuu on HP:n vapaaehtoisesti antama kaupallinen takuu. HP:n my�nt�m�st� takuusta maassanne vastaavan HP:n edustajan yhteystiedot ovat: Suomi: HP Finland Oy, Piispankalliontie, FIN - 02200 Espoo HP:n takuun edut ovat voimassa mahdollisten kuluttajansuojalakiin perustuvien oikeuksien lis�ksi sen varalta, ett� tuote ei vastaa myyntisopimusta. Saat lis�tietoja seuraavasta linkist�: Kuluttajansuoja (www.hp.com/go/eu-legal) tai voit k�yd� Euroopan kuluttajakeskuksen sivustolla (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Kuluttajilla on oikeus vaatia virheen korjausta HP:n takuun ja kuluttajansuojan perusteella HP:lta tai myyj�lt�.
Slovenia
Omejena garancija HP je prostovoljna trgovska garancija, ki jo zagotavlja podjetje HP. Ime in naslov poslovne enote HP, ki je odgovorna za omejeno garancijo HP v vasi drzavi, sta naslednja: Slovenija: Hewlett-Packard Europe B.V., Amsterdam, Meyrin Branch, Route du Nant-d'Avril 150, 1217 Meyrin, Switzerland Ugodnosti omejene garancije HP veljajo poleg zakonskih pravic, ki ob sklenitvi kupoprodajne pogodbe izhajajo iz dveletne garancije prodajalca v primeru neskladnosti blaga, vendar lahko na izpolnjevanje pogojev za uveljavitev pravic vplivajo razlicni dejavniki. Omejena garancija HP nikakor ne omejuje strankinih z zakonom predpisanih pravic in ne vpliva nanje. Za dodatne informacije glejte naslednjo povezavo: Strankino pravno jamstvo (www.hp.com/go/eu-legal); ali pa obiscite spletno mesto evropskih sredisc za potrosnike (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). Potrosniki imajo pravico izbrati, ali bodo uveljavljali pravice do storitev v skladu z omejeno garancijo HP ali proti prodajalcu v skladu z dvoletno zakonsko garancijo.
Croatia
HP ograniceno jamstvo komercijalno je dobrovoljno jamstvo koje pruza HP. Ime i adresa HP subjekta odgovornog za HP ograniceno jamstvo u vasoj drzavi: Hrvatska: HP Computing and Printing d.o.o. za racunalne i srodne aktivnosti, Radnicka cesta 41, 10000 Zagreb Pogodnosti HP ogranicenog jamstva vrijede zajedno uz sva zakonska prava na dvogodisnje jamstvo kod bilo kojeg prodavaca s obzirom na nepodudaranje robe s ugovorom o kupnji. Meutim, razni faktori mogu utjecati na vasu mogunost ostvarivanja tih prava. HP ograniceno jamstvo ni na koji nacin ne utjece niti ne ogranicava zakonska prava potrosaca. Dodatne informacije potrazite na ovoj adresi: Zakonsko jamstvo za potrosace (www.hp.com/go/eu-legal) ili mozete posjetiti web-mjesto Europskih potrosackih centara (http://ec.europa.eu/consumers/solving_consumer_disputes/non judicial_redress/ecc-net/index_en.htm). Potrosaci imaju pravo odabrati zele li ostvariti svoja potrazivanja u sklopu HP ogranicenog jamstva ili pravnog jamstva prodavaca u trajanju ispod dvije godine.
Latvia
HP ierobezot garantija ir komercgarantija, kuru brvprtgi nodrosina HP. HP uzmums, kas sniedz HP ierobezots garantijas servisa nodrosinjumu jsu valst: Latvija: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP ierobezots garantijas prieksrocbas tiek piedvtas papildus jebkurm likumgajm tiesbm uz prdevja un/vai raotju nodrosintu divu gadu garantiju gadjum, ja preces neatbilst pirkuma lgumam, tomr so tiesbu saemsanu var ietekmt vairki faktori. HP ierobezot garantija nekd veid neierobezo un
Finland 145
neietekm patrtju likumgs tiesbas. Lai iegtu plasku informciju, izmantojiet so saiti: Patrtju likumg garantija (www.hp.com/go/eu-legal) vai ar Eiropas Patrtju tiesbu aizsardzbas centra tmeka vietni (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc-net/index_en.htm). Patrtjiem ir tiesbas izvlties, vai pieprast servisa nodrosinjumu saska ar HP ierobezoto garantiju, vai ar prdevja sniegto divu gadu garantiju.
Lithuania
HP ribotoji garantija yra HP savanoriskai teikiama komercin garantija. Toliau pateikiami HP bendrovi, teikianci HP garantij (gamintojo garantij) js salyje, pavadinimai ir adresai: Lietuva: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP ribotoji garantija papildomai taikoma kartu su bet kokiomis kitomis statymais nustatytomis teismis pardavjo suteikiam dviej met laikotarpio garantij dl preki atitikties pardavimo sutarciai, taciau tai, ar jums si teis bus suteikiama, gali priklausyti nuo vairi aplinkybi. HP ribotoji garantija niekaip neapriboja ir netakoja statymais nustatyt vartotojo teisi. Daugiau informacijos rasite paspaud si nuorod: Teisin vartotojo garantija (www.hp.com/go/eu-legal) arba apsilank Europos vartotoj centro internetinje svetainje (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). Vartotojai turi teis prasyti atlikti technin aptarnavim pagal HP ribotj garantij arba pardavjo teikiam dviej met statymais nustatyt garantij.
Estonia
HP piiratud garantii on HP poolt vabatahtlikult pakutav kaubanduslik garantii. HP piiratud garantii eest vastutab HP �ksus aadressil: Eesti: HP Finland Oy, PO Box 515, 02201 Espoo, Finland HP piiratud garantii rakendub lisaks seaduses etten�htud m��japoolsele kaheaastasele garantiile, juhul kui toode ei vasta m��gilepingu tingimustele. Siiski v�ib esineda asjaolusid, mille puhul teie jaoks need �igused ei pruugi kehtida. HP piiratud garantii ei piira ega m�juta mingil moel tarbija seadusj�rgseid �igusi. Lisateavet leiate j�rgmiselt lingilt: tarbija �iguslik garantii (www.hp.com/go/eu-legal) v�i v�ite k�lastada Euroopa tarbijakeskuste veebisaiti (http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/ecc net/index_en.htm). Tarbijal on �igus valida, kas ta soovib kasutada HP piiratud garantiid v�i seadusega ette n�htud m��japoolset kaheaastast garantiid.
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship. This warranty does not apply to products that (a) have been refilled, refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
146 Appendix A Service and support
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.
Long life consumable and maintenance kit limited warranty statement
This HP product is warranted to be free from defects in materials and workmanship until the earlier of a) the printer providing a low-life indicator on the control panel, or b) the expiration of the warranty period. Replacement Preventative Maintenance kits or LLCs products carry a 90 day parts only limited warranty, from the last purchase date. This warranty does not apply to products that (a) have been refurbished, remanufactured or tampered with in any way, (b) experience problems resulting from misuse, improper storage, or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem) or contact HP customer support. At HP's option, HP will either replace products that prove to be defective or refund your purchase price. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE PRODUCT TO YOU.
HP policy on non-HP supplies
HP cannot recommend the use of non-HP toner cartridges, either new or remanufactured. NOTE: For HP printer products, the use of a non-HP toner cartridge or a refilled toner cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if product failure or damage is attributable to the use of a non-HP toner cartridge or refilled toner cartridge, HP will charge its standard time and materials charges to service the product for the particular failure or damage.
HP anticounterfeit Web site
Go to www.hp.com/go/anticounterfeit when you install an HP cartridge and the control-panel message indicates the cartridge is non-HP. HP will help determine if the cartridge is genuine and take steps to resolve the problem. Your cartridge might not be a genuine HP cartridge if you notice the following: The supplies status page indicates that a non-HP supply is installed. You are experiencing a high number of problems with the cartridge. The cartridge does not look like it usually does (for example, the packaging differs from HP packaging).
Long life consumable and maintenance kit limited warranty statement 147
Data stored on the toner cartridge
The HP toner cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the toner cartridge was first installed, the date when the toner cartridge was last used, the number of pages printed using the toner cartridge, the page coverage, the printing modes used, any printing errors that might have occurred, and the product model. This information helps HP design future products to meet our customers' printing needs. The data collected from the toner cartridge memory chip does not contain information that can be used to identify a customer or user of the toner cartridge or their product. HP collects a sampling of the memory chips from toner cartridges returned to HP's free return and recycling program (HP Planet Partners: www.hp.com/recycle). The memory chips from this sampling are read and studied in order to improve future HP products. HP partners who assist in recycling this toner cartridge might have access to this data, as well. Any third party possessing the toner cartridge might have access to the anonymous information on the memory chip.
End User License Agreement
READ CAREFULLY BEFORE USING THIS SOFTWARE EQUIPMENT: This End-User License Agreement ("EULA") is a legal agreement between (a) you (either an individual or a single entity) and (b) HP Inc. ("HP") that governs your use of the Sign-In Once application installed on or made available by HP for use with your printing device (the "Software"). An amendment or addendum to this EULA may accompany the HP Product. RIGHTS IN THE SOFTWARE ARE OFFERED ONLY ON THE CONDITION THAT YOU AGREE TO ALL TERMS AND CONDITIONS OF THIS EULA. BY INSTALLING, COPYING, DOWNLOADING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR SOLE REMEDY IS TO IMMEDIATELY STOP USING SOFTWARE AND TO UNINSTALL THE PRODUCT FROM YOUR DEVICE. THIS EULA IS A GLOBAL AGREEMENT AND IS NOT SPECIFIC TO ANY PARTICULAR COUNTRY, STATE OR TERRITORY. IF YOU ACQUIRED THE SOFTWARE AS A CONSUMER WITHIN THE MEANING OF RELEVANT CONSUMER LEGISLATION IN YOUR COUNTRY, STATE OR TERRITORY, THEN DESPITE ANYTHING TO THE CONTRARY IN THIS EULA, NOTHING IN THIS EULA AFFECTS ANY NON EXCLUDABLE STATUTORY RIGHTS OR REMEDIES THAT YOU MAY HAVE UNDER SUCH CONSUMER LEGISLATION AND THIS EULA IS SUBJECT TO THOSE RIGHTS AND REMEDIES. REFER TO SECTION 17 FOR FURTHER INFORMATION ON YOUR CONSUMER RIGHTS. 1. GRANT OF LICENSE. HP grants you the following rights provided you comply with all terms and conditions of
this EULA. In the case you are representing an entity or organization, the same terms and conditions in this Section 1 shall also apply with respect to the use, copying, and storage of the Software on the devices of your respective entity or organization. a. Use. You may use one copy of the Software on your device for the purpose of accessing and using the
Software. You may not separate component parts of the Software for use on more than one device. You do not have the right to distribute the Software, nor do you have the right to modify the Software or disable any licensing or control feature of the Software. You may load the Software into the temporary memory (RAM)of your device for purposes of using the Software. b. Storage. You may copy the Software into the local memory or storage device of your device.
148 Appendix A Service and support
c. Copying. You may make archival or back-up copies of the Software, provided the copy contains all of the original Software's proprietary notices and that it is used only for back-up purposes.
d. Reservation of Rights. HP and its suppliers reserve all rights not expressly granted to you in this EULA. e. Freeware. Notwithstanding the terms and conditions of this EULA, all or any portion of the Software
which constitutes non-proprietary HP software or software provided under public license by third parties ("Freeware"), is licensed to you subject to the terms and conditions of the software license agreement or other documentation accompanying such Freeware at the time of download, installation, or use of the Freeware. Use of the Freeware by you shall be governed entirely by the terms and conditions of such license. 2. UPGRADES. To use Software identified as an upgrade, you must first be licensed for the original Software identified by HP as eligible for the upgrade. After upgrading, you may no longer use the original Software Product that formed the basis for your upgrade eligibility. 3. ADDITIONAL SOFTWARE. This EULA applies to updates or supplements to the original Software provided by HP unless HP provides other terms along with the update or supplement. In case of a conflict between such terms, the other terms will prevail. 4. TRANSFER. a. Third Party. The initial user of the Software may make a one-time transfer of the Software to another end user. Any transfer must include all component parts, media, printed materials, this EULA, and if applicable, the Certificate of Authenticity. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the transferred product must agree to all the EULA terms. Upon transfer of the Software, your license is automatically terminated. b. Restrictions. You may not rent, lease or lend the Software or use the Software for commercial timesharing or bureau use. You may not sublicense, assign or transfer the license or Software except as expressly provided in this EULA. 5. PROPRIETARY RIGHTS. All intellectual property rights in the Software and user documentation are owned by HP or its suppliers and are protected by law, including but not limited to United States copyright, trade secret, and trademark law, as well as other applicable laws and international treaty provisions. You shall not remove any product identification, copyright notices or proprietary restrictions from the Software. 6. LIMITATION ON REVERSE ENGINEERING. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that the right to do so is mandated under applicable law notwithstanding this limitation or it is expressly provided for in this EULA. 7. TERM. This EULA is effective unless terminated or rejected. This EULA will also terminate upon conditions set forth elsewhere in this EULA or if you fail to comply with any term or condition of this EULA. 8. ACCOUNT SET-UP. a. You must register and establish an account on HP ID in order to use the Software. It is your responsibility to obtain and maintain all equipment, services and software needed for access to and use of the HP ID account, any applications linked via this Software, and your device(s), as well as paying any applicable charges. b. YOU ARE SOLELY AND FULLY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF ANY USERNAMES AND PASSWORDS COLLECTED BY THE SOFTWARE. You must notify HP immediately of any unauthorized use of your HP ID account or any other breach of security related to this Software or the device(s) it is installed on.
End User License Agreement 149
9. NOTICE OF DATA COLLECTION. HP may collect usernames, passwords, device IP addresses, and/or other authentication information used by you to access HP ID and the various applications connected via this Software. HP may use this data to optimize Software performance based on user preferences, provide support and maintenance, and assure security and software integrity. You can read more about the data collection in the sections titled "What Data We Collect" and "How We Use Data" in the HP Privacy Statement.
10. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS SUPPLIERS PROVIDE THE SOFTWARE "AS IS" AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL OTHER WARRANTIES, DUTIES, AND CONDITIONS, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, WARRANTIES: (i) OF TITLE AND NON-INFRINGEMENT; (ii) OF MERCHANTABILITY; (iii) OF FITNESS FOR A PARTICULAR PURPOSE; (iv) THAT THE SOFTWARE WILL FUNCTION WITH NON-HP SUPPLIES OR ACCESSORIES; AND (v), OF LACK OF VIRUSES ALL WITH REGARD TO THE SOFTWARE. Some states/jurisdictions do not allow exclusion of implied warranties or limitations on the duration of implied warranties, so the above disclaimer may not apply to you in its entirety.
11. LIMITATION OF LIABILITY. Subject to local law, notwithstanding any damages that you might incur, the entire liability of HP and any of its suppliers under any provision of this EULA and your exclusive remedy for all of the foregoing shall be limited to the greater of the amount actually paid by you separately for the Software or U.S. $5.00. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, OR FOR LOSS OF PRIVACY) ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SOFTWARE, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
12. U.S. GOVERNMENT CUSTOMERS. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under HP's standard commercial license.
13. COMPLIANCE WITH EXPORT LAWS. You shall comply with all laws and regulations of the United States and other countries ("Export Laws") to assure that the Software is not (1) exported, directly or indirectly, in violation of Export Laws, or (2) used for any purpose prohibited by Export Laws, including, without limitation, nuclear, chemical, or biological weapons proliferation.
14. CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in your state of residence and, if applicable, you are duly authorized by your employer to enter into this contract.
15. APPLICABLE LAW. This EULA is governed by the laws of the State of California, U.S.A. 16. ENTIRE AGREEMENT. Unless you have entered into a separate license agreement for the Software, this EULA
(including any addendum or amendment to this EULA which is included with the HP Product) is the entire agreement between you and HP relating to the Software and it supersedes all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any HP policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall control. 17. CONSUMER RIGHTS. Consumers in some countries, states or territories may have the benefit of certain statutory rights and remedies under consumer legislation in respect of which HP's liability cannot lawfully be excluded or limited. If you acquired the Software as a consumer within the meaning of relevant consumer legislation in your country, state or territory, the provisions of this EULA (including the disclaimers of warranties, limitations and exclusions of liability) must be read subject to applicable law and apply only to the maximum extent permitted by that applicable law.
150 Appendix A Service and support
Australian Consumers: If you acquired the Software as a consumer within the meaning of the `Australian Consumer Law' under the Australian Competition and Consumer Act 2010 (Cth) then despite any other provision of this EULA:
a. the Software comes with guarantees that cannot be excluded under the Australian Consumer Law, including that goods will be of acceptable quality and services will be supplied with due care and skill. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Software repaired or replaced if it is not of acceptable quality and the failure does not amount to a major failure
b. nothing in this EULA excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition implied or imposed by the Australian Consumer Law which cannot be lawfully excluded or limited; and
c. the benefits provided to you by the express warranties in this EULA are in addition to other rights and remedies available to you under the Australian Consumer Law. Your rights under the Australian Consumer Law prevail to the extent that they are inconsistent with any limitations contained in the express warranty.
The Software may be capable of retaining user-generated data. HP hereby provides you with notice that if HP repairs your Software, that repair may result in the loss of that data. To the full extent permitted by law, the limitations and exclusions of HP's liability in this EULA apply in respect of any such loss of data.
If you think that you are entitled to any warranty under this agreement or any of the above remedies, please contact HP:
Table A-1
HP PPS Australia Pty Ltd
Building F, 1 Homebush Bay Drive
Rhodes, NSW 2138
Australia
To initiate a support request or warranty claim, please call 13 10 47 (within Australia) or +61 2 8278 1039 (if dialing internationally) or visit www.hp.com.au and select the "Support" tab for the most current customer service options. If you are a consumer within the meaning of the Australia Consumer Law and you are purchasing the Software or warranty and support services for the Software which are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then despite any other provision of this EULA, HP limits its liability for failure to comply with a consumer guarantee as follows: a. provision of warranty or support services for the Software: to any one or more of the following:
re-supply of the services or payment of the costs of having the services re-supplied; b. provision of the Software: to any one or more of the following: replacement of the Software or the
supply of equivalent software; repair of the Software; payment of the costs of replacing the Software or of acquiring equivalent software; or payment of the costs of having the Software repaired; and c. otherwise, to the maximum extent permitted by law.
End User License Agreement 151
New Zealand Consumers: In New Zealand, the Software comes with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. In New Zealand, Consumer Transaction means a transaction involving a person who is purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business. New Zealand consumers who are purchasing goods for personal, domestic or household use or consumption and not for the purpose of a business ("New Zealand Consumers") are entitled to repair, replacement or refund for a failure and compensation for other reasonably foreseeable loss or damage. A New Zealand Consumer (as defined above) may recover the costs of returning the product to the place of purchase if there is a breach of the New Zealand consumer law; furthermore, if it will be of significant cost to the New Zealand Consumer to return the goods to HP then HP will collect such goods at its own cost. Where any supply of products or services is for business purposes, you agree that the Consumer Guarantees Act 1993 does not apply and that given the nature and value of the transaction, this is fair and reasonable. � Copyright 2019 HP Development Company, L.P. The information contained herein is subject to change without notice. All other product names mentioned herein may be trademarks of their respective companies. To the extent permitted by applicable law, the only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. To the extent permitted by applicable law, HP shall not be liable for technical or editorial errors or omissions contained herein. Version: April 2019
Customer self-repair warranty service
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. 2) Parts for which customer self repair is optional. These parts are also designed for Customer Self Repair. If, however, you require that HP replace them for you, this may be done at no additional charge under the type of warranty service designated for your product. Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same-day or four-hour delivery may be offered at an additional charge where geography permits. If assistance is required, you can call the HP Technical Support Center and a technician will help you over the phone. HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a customer self repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.
Customer support
Get telephone support for your country/region Have the product name, serial number, date of purchase, and problem description ready. Get 24-hour Internet support, and download software utilities and drivers Order additional HP service or maintenance agreements Register your product
Country/region phone numbers are on the flyer that was in the box with your product or at www.hp.com/support/.
http://www.hp.com/support/ljM406 or http://www.hp.com/ support/ljM407 www.hp.com/go/carepack www.register.hp.com
152 Appendix A Service and support
B Environmental product stewardship program
Protecting the environment
HP is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment.
Ozone production
The airborne emissions of ozone for this product has been measured according to a standardized protocol* and when these emissions data are applied to an anticipated high-use scenario in an office workspace**, HP has determined there is no appreciable amount of ozone generated during printing and the levels are well within current indoor air quality standards and guidelines. * Test method for the determination of emissions from hardcopy devices with respect to awarding the environmental label for office devices with printing function; DE-UZ 205 � BAM January, 2018 ** Based on ozone concentration when printing 2 hours per day in 30.6 cubic meter room with a ventilation rate of 0.68 air changes per hour with HP printing supplies
Power consumption
Power usage drops significantly while in Ready, Sleep, or Off mode, which saves natural resources and saves money without affecting the high performance of this product. HP printing and imaging equipment marked with the ENERGY STAR� logo is qualified to the U.S. Environmental Protection Agency's ENERGY STAR specifications for imaging equipment. The following mark will appear on ENERGY STAR qualified imaging products:
Additional ENERGY STAR qualified imaging product model information is listed at: www.hp.com/go/energystar
Toner consumption
EconoMode uses less toner, which might extend the life of the print cartridge. HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might outlast the mechanical parts in the print cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the print cartridge.
Paper use
This product's duplex feature (manual or automatic) and N-up printing (multiple pages printed on one page) capability can reduce paper usage and the resulting demands on natural resources.
Environmental product stewardship program 153
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product's life.
HP LaserJet print supplies
Original HP Supplies were designed with the environment in mind. HP makes it easy to conserve resources and paper when printing. And when you are done, we make it easy and free to recycle.1
All HP cartridges returned to HP Planet Partners go through a multiphase recycling process where materials are separated and refined for use as raw material in new Original HP cartridges and everyday products. No Original HP cartridges returned through HP Planet Partners are ever sent to a landfill, and HP never refills or resells Original HP cartridges.
To participate in HP Planet Partners return and recycling program, visit www.hp.com/recycle. Select your country/region for information on how to return HP printing supplies. Multi-lingual program information and instructions are also included in every new HP LaserJet print cartridge package.
1 Program availability varies. For more information, visit www.hp.com/recycle.
Paper
This product is capable of using recycled paper and lightweight paper (EcoFFICIENTTM) when the paper meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for the use of recycled paper and lightweight paper (EcoFFICIENTTM) according to EN12281:2002.
Material restrictions
This HP product does not contain added mercury.
Battery information
This product may contain a: Poly-carbonmonofluoride lithium (BR type) or Manganese dioxide lithium (CR type) battery that may require special handling at end-of-life.
NOTE: NOTE for CR type only: Perchlorate material - special handling may apply. See http://dtsc.ca.gov/hazardouswaste/perchlorate. Weight: ~3 g Location: On motherboard User Removable: No
154 Appendix B Environmental product stewardship program
For recycling information, you can contact http://www.hp.com/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org.
Disposal of waste equipment by users (EU, UK, and India)
This symbol means do not dispose of your product with your other household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to: www.hp.com/recycle.
Electronic hardware recycling
HP encourages customers to recycle used electronic hardware. For more information about recycling programs go to: www.hp.com/recycle.
Brazil hardware recycling information
Este produto eletr�nico e seus componentes n�o devem ser descartados no lixo comum, pois embora estejam em conformidade com padr�es mundiais de restri��o a subst�ncias nocivas, podem conter, ainda que em quantidades m�nimas, subst�ncias impactantes ao meio ambiente. Ao final da vida �til deste produto, o usu�rio dever� entreg�-lo � HP. A n�o observ�ncia dessa orienta��o sujeitar� o infrator �s san�es previstas em lei. Ap�s o uso, as pilhas e/ou baterias dos produtos HP dever�o ser entregues ao estabelecimento comercial ou rede de assist�ncia t�cnica autorizada pela HP.
Para maiores informa�es, inclusive sobre os pontos de recebimento, acesse: www.hp.com.br/reciclar
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of
Disposal of waste equipment by users (EU, UK, and India) 155
the European Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/reach.
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements
For product power data, including the power consumption of the product in networked standby if all wired network ports are connected and all wireless network ports are activated, please refer to section P14 `Additional Information' of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/environment/productdata/itecodesktop-pc.html.
SEPA Ecolabel User Information (China)
63.0 dB(A)
The regulation of the implementation on China energy label for printer, fax, and copier
""" " ("GB21521") TEC ( ) 1. 1 2. 2.1 LaserJet
GB21521 (kWh) "" GB21521
Restriction on Hazardous Substances statement (India)
This product, as well as its related consumables and spares, complies with the reduction in hazardous substances provisions of the "India E-waste Rule 2016." It does not contain lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except where allowed pursuant to the exemptions set in Schedule 2 of the Rule.
WEEE (Turkey)
T�rkiye Cumhuriyeti: AEEE Y�netmeliine Uygundur
156 Appendix B Environmental product stewardship program
Substances Table (China)
CHR-LJ-PK-SF-02
Material Safety Data Sheet (MSDS)
Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by accessing the HP Web site at www.hp.com/go/msds.
EPEAT
Many HP products are designed to meet EPEAT. EPEAT is a comprehensive environmental rating that helps identify greener electronics equipment. For more information on EPEAT go to www.epeat.net. For information on HP's EPEAT registered products go to www.hp.com/hpinfo/globalcitizenship/environment/pdf/epeat_printers.pdf.
Substances Table (China) 157
Substances Table (Taiwan)
TWR-LJ-SF-02
For more information
To obtain information about these environmental topics: Product environmental profile sheet for this and many related HP products HP's commitment to the environment HP's environmental management system HP's end-of-life product return and recycling program Material Safety Data Sheets Visit www.hp.com/go/environment. Also, visit www.hp.com/recycle. 158 Appendix B Environmental product stewardship program
C Regulatory information
Regulatory statements
Regulatory model identification numbers
For regulatory identification purposes, your product is assigned a regulatory model number. Regulatory model numbers should not be confused with marketing names or product numbers.
Product model number HP LaserJet Enterprise M406, M407
Regulatory model number BOISB-1900-00
European Union & United Kingdom Regulatory Notice
Products bearing the CE marking and UKCA marking comply with one or more of the following EU Directives and/or equivalent UK Statutory Instruments as may be applicable: Low Voltage Directive 2014/35/EU, EMC Directive 2014/30/EU, Eco Design Directive 2009/125/EC, RED 2014/53/EU, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using applicable European Harmonized Standards. The full EU and UK Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory Model Number (RMN), which may be found on the regulatory label.) The point of contact for regulatory matters is: Email techregshelp@hp.com The EU point of contact for regulatory matters is: HP Deutschland GmbH, HP HQ-TRE, 71025 Boeblingen, Germany The UK point of contact for regulatory matters is: HP Inc UK Ltd, Regulatory Enquiries, Earley West, 300 Thames Valley Park Drive, Reading, RG6 1PT The product meets the requirements of EN 55032 and its equivalent UK/BS EN standard, in which case the following applies: 'Warning � This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.'
Regulatory information 159
FCC regulations
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.
Canada - Industry Canada ICES-003 Compliance Statement
CAN ICES-3(A)/NMB-3(A)
VCCI statement (Japan)
VCCI 32-1
EMC statement (Korea)
$
EMC statement (China)
Power cord instructions
Make sure your power source is adequate for the product voltage rating. The voltage rating is on the product label. The product uses either 100-127 Vac or 220-240 Vac and 50/60 Hz. Connect the power cord between the product and a grounded AC outlet. CAUTION: To prevent damage to the product, use only the power cord that is provided with the product.
160 Appendix C Regulatory information
Power cord statement (Japan)
Laser safety
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Since radiation emitted inside the device is completely confined within protective housings and external covers, the laser beam cannot escape during any phase of normal user operation. WARNING! Using controls, making adjustments, or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. For other US/Canada regulatory matters, please contact: HP Inc. 1501 Page Mill Rd, Palo Alto, CA 94304, USA Email contact: techregshelp@hp.com or Telephone contact: +1 (650) 857-1501
Laser statement for Finland
Luokan 1 laserlaite HP LaserJet Enterprise M406, M407, laserkirjoitin on k�ytt�j�n kannalta turvallinen luokan 1 laserlaite. Normaalissa k�yt�ss� kirjoittimen suojakotelointi est�� lasers�teen p��syn laitteen ulkopuolelle. Laitteen turvallisuusluokka on m��ritetty standardin EN 60825-1 (2014) mukaisesti. VAROITUS ! Laitteen k�ytt�minen muulla kuin k�ytt�ohjeessa mainitulla tavalla saattaa altistaa k�ytt�j�n turvallisuusluokan 1 ylitt�v�lle n�kym�tt�m�lle lasers�teilylle. VARNING ! Om apparaten anv�nds p� annat s�tt �n i bruksanvisning specificerats, kan anv�ndaren uts�ttas f�r osynlig laserstr�lning, som �verskrider gr�nsen f�r laserklass 1. HUOLTO HP LaserJet Enterprise M406, M407 - kirjoittimen sis�ll� ei ole k�ytt�j�n huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil�. T�llaiseksi huoltotoimenpiteeksi ei katsota v�riainekasetin vaihtamista, paperiradan puhdistusta tai muita k�ytt�j�n k�sikirjassa lueteltuja, k�ytt�j�n teht�v�ksi tarkoitettuja yll�pitotoimia, jotka voidaan suorittaa ilman erikoisty�kaluja. VARO ! Mik�li kirjoittimen suojakotelo avataan, olet alttiina n�kym�tt�m�llelasers�teilylle laitteen ollessa toiminnassa. �l� katso s�teeseen.
Power cord statement (Japan) 161
VARNING ! Om laserprinterns skyddsh�lje �ppnas d� apparaten �r i funktion, uts�ttas anv�ndaren f�r osynlig laserstr�lning. Betrakta ej str�len. Tiedot laitteessa k�ytett�v�n laserdiodin s�teilyominaisuuksista: Aallonpituus 775-795 nm Teho 5 m W Luokan 3B laser.
Nordic Statements (Denmark, Finland, Norway, Sweden)
Denmark: Apparatets stikprop skal tilsuttes en stikkontakt med jord, som giver forbindelse til stikproppens jord. Finland: Laite on liitett�v� suojakoskettimilla varustettuun pistorasiaan. Norway: Apparatet m� tilkoples jordet stikkontakt. Sweden: Apparaten skall anslutas till jordat uttag.
GS statement (Germany)
Das Ger�t ist nicht f�r die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen. Um st�rende Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Das Ger�t ist kein Bildschirmarbeitsplatz gem�� BildscharbV. Bei ung�nstigen Lichtverh�ltnissen (z. B. direkte Sonneneinstrahlung) kann es zu Reflexionen auf dem Display und damit zu Einschr�nkungen der Lesbarkeit der dargestellten Zeichen kommen. Die Bilddarstellung dieses Ger�tes ist nicht f�r verl�ngerte Bildschirmt�tigkeiten geeignet.
162 Appendix C Regulatory information
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia) 163
EMI statement (Taiwan) Product stability
Do not extend more than one paper tray at a time. Do not use paper tray as a step. Keep hands out of paper tray when closing. All trays must be closed when moving the printer.
164 Appendix C Regulatory information
Index
Symbols/Numerics 550-sheet paper trays
part numbers.................................31 550-sheet tray
jams.............................................. 101 550-sheet trays
jams.................................................87
A accessories
ordering.......................................... 31 part numbers.................................31 acoustic specifications....................... 12 AirPrint...........................................54, 56 alternative letterhead mode...... 22, 26 Android devices printing from...........................54, 56 anticounterfeit supplies......... 137, 147
B batteries included................... 153, 154 bin, output
locating............................................. 3 Bonjour
identifying...................................... 61 browser requirements
HP embedded Web Server.......... 61 HP Embedded Web Server.......... 61
C Cancel button
locating............................................. 4 cartridge
order numbers.............................. 38 replacing.................................. 38, 40 cartridge policy.............................33, 34 cartridge protection.....................33, 36 cartridges non-HP................................137, 147 recycling..............................153, 154 warranty............................. 137, 146
checklist wireless connectivity..................132
cleaning paper path................................... 119
control panel help................................................. 77 locating............................................. 3 locating features..............................4
control panel buttons locating............................................. 4
copy settings HP Embedded Web Server... 61, 62
counterfeit supplies................ 137, 147 covers, locating......................................3 customer support
online...................................137, 152
D default gateway, setting.................... 69 deleting
stored jobs...............................51, 53 digital send settings
HP Embedded Web Server... 61, 62 dimensions, printer............................ 10 disposal, end-of-life............... 153, 154 document feeder
paper-feeding problems..............81 double-sided printing
Mac.................................................. 48 Windows......................................... 45 duplex printing Mac.................................................. 48 duplex printing (double-sided) settings (Windows)....................... 45 Windows......................................... 45 duplexer clear jams.....................................113 jams.................................................87 duplexing manually (Mac).............................. 48 manually (Windows).....................45
E easy-access USB printing.................. 56 EconoMode setting.......................... 119 electronic hardware recycling....... 153,
155 Embedded Web Server
changing network settings..........69 changing printer name.................69 opening...........................................69 Embedded Web Server (EWS) assigning passwords....................72 features.......................................... 61 network connection......................61 end-of-life disposal................ 153, 154 energy use, optimizing...................... 73 envelopes, loading..............................26 envelopes, orientation....................... 26 environmental stewardship program.. .......................................................153 error message help................................................. 77 Eurasian conformity............... 159, 163 Explorer, versions supported HP Embedded Web Server.......... 61
F fax settings
HP Embedded Web Server... 61, 62 FCC regulations........................159, 160 Finnish laser safety statement..... 159,
161 fraud Web site..........................137, 147 fuser
jams.............................................. 110
G gateway, setting default.................... 69 general configuration
HP Embedded Web Server.. 61, 62, 64
genuine HP cartridges.................33, 34
Index 165
H hard disks
encrypted................................ 72, 73 hardware recycling, Brazil......153, 155 help, control panel..............................77 HP Customer Care...................137, 152 HP Embedded Web Server
copy settings...........................61, 62 digital send settings.............. 61, 62 fax settings............................. 61, 62 network settings............. 61, 62, 67 print settings....................61, 62, 65 scan settings...........................61, 62 security settings.............. 61, 62, 66 supplies.......................................... 65 HP Embedded Web Server changing network settings..........69 changing printer name.................69 general configuration..... 61, 62, 64 HP Web Services..............61, 62, 67 information pages..................61-63 opening...........................................69 other links list...................61, 62, 65 troubleshooting tools..... 61, 62, 65 HP Embedded Web Server (EWS) features.......................................... 61 network connection......................61 HP ePrint.............................................. 54 HP ePrint software............................. 54 HP fraud Web site................... 137, 147 HP Web Jetadmin................................75 HP Web Services enabling............................ 61, 62, 67
I image quality
check toner cartridge status.....119 check toner-cartridge status.... 120 information pages HP Embedded Web Server....61-63 interface ports locating............................................. 3 Internet Explorer, versions supported HP Embedded Web Server.......... 61 IP Security..................................... 72, 73 IPsec...............................................72, 73 IPv4 address........................................69 IPv6 address........................................69
J jams
550-sheet tray............................101 550-sheet trays............................ 87
auto-navigation.............................88 causes of........................................ 88 duplexer................................ 87, 113 fuser............................................. 110 locations.................................. 87, 88 output bin..............................87, 116 Top cover......................................106 Tray 1....................................... 87, 89 Tray 2....................................... 87, 94 Tray 3........................................... 101 Japanese VCCI statement...... 159, 160 Jetadmin, HP Web...............................75 jobs, stored creating (Windows)....................... 51 deleting....................................51, 53 Mac settings...................................51 printing........................................... 51
K keypad
locating............................................. 3 Korean EMC statement...........159, 160
L label
orientation..................................... 27 labels
printing (Windows)........................45 printing on......................................27 labels, loading..................................... 27 laser safety statements.........159, 161 license, software..................... 137, 148 loading paper in Tray 1.............................. 15 paper in Tray 2.............................. 19 paper in Tray 3.............................. 23 lock formatter................................. 72, 73
M Mac driver settings
Job Storage.................................... 51 managing network............................. 69 managing the printer
overview......................................... 61 manual duplex
Mac.................................................. 48 Windows......................................... 45 material restrictions................153, 154 Material Safety Data Sheet (MSDS)....... ..............................................153, 157 memory included............................................ 7
memory chip (toner) locating........................................... 38
memory chip, toner cartridge description..........................137, 148
mercury-free product.............153, 154 minimum system requirements
macOS............................................... 8 Windows........................................... 8 mobile printing Android devices...................... 54, 56 mobile printing, software supported. 9 multiple pages per sheet printing (Mac).................................48 printing (Windows)........................45
N Near Field Communication printing. 54 Netscape Navigator, versions
supported HP embedded Web Server.......... 61 HP Embedded Web Server.......... 61 network printer name, changing................69 settings, changing........................ 69 settings, viewing........................... 69 network duplex settings, changing. 69 network link speed settings, changing ......................................................... 69 network port locating............................................. 3 network settings HP Embedded Web Server.. 61, 62,
67 networks
default gateway............................ 69 HP Web Jetadmin..........................75 IPv4 address.................................. 69 IPv6 address.................................. 69 subnet mask..................................69 supported......................................... 7 NFC connect and print........................54 non-HP supplies......................137, 147
O OK button
locating............................................. 4 on/off button
locating............................................. 3 online support......................... 137, 152 operating systems, supported............8 ordering
supplies and accessories............. 31
166 Index
other links list HP Embedded Web Server.. 61, 62, 65
output bin clear jams..............................87, 116 locating............................................. 3
P pages per minute.................................. 7 pages per sheet
selecting (Mac)...............................48 selecting (Windows)..................... 45 paper jams..........................................87, 88 loading Tray 1................................15 loading Tray 2................................19 loading Tray 3................................23 selecting..............................119, 122 Tray 1 orientation.................. 15, 18 Tray 2 orientation.................. 19, 21 Tray 3..............................................23 Tray 3 orientation......................... 25 paper jams 550-sheet tray............................101 550-sheet trays............................ 87 duplexer................................ 87, 113 fuser............................................. 110 locations.................................. 87, 88 output bin..............................87, 116 Top cover......................................106 Tray 1....................................... 87, 89 Tray 2....................................... 87, 94 Tray 3........................................... 101 paper pickup problems solving......................................81, 84 paper trays overview......................................... 15 part numbers.................................31 paper type selecting (Windows)..................... 45 paper types selecting (Mac)...............................48 paper, ordering.................................... 31 part numbers accessories.....................................31 replacement parts........................ 33 supplies....................................31, 33 toner cartridge.............................. 31 potential shock hazard.........................2 power consumption..................................12 power connection locating............................................. 3
power switch locating............................................. 3
power usage........................................73 print drivers
Linux.................................................. 8 macOS............................................... 8 UNIX...................................................8 Windows........................................... 8 print media loading in Tray 1............................15 print on both sides Mac.................................................. 48 manually, Windows.......................45 Windows......................................... 45 print settings HP Embedded Web Server.. 61, 62,
65 printer
overview........................................... 1 printing
from USB storage accessories....56 overview......................................... 45 stored jobs..................................... 51 printing on both sides settings (Windows)....................... 45 private printing....................................51 product number locating............................................. 3 protect cartridges........................ 33, 36
R recycling....................................153, 154
electronic hardware.......... 153, 155 replacement parts
part numbers.................................33 replacing
toner cartridge........................38, 40 reset factory settings.........................78
S safety statements...................159, 161 scan settings
HP Embedded Web Server... 61, 62 security
encrypted hard disk............... 72, 73 security settings
HP Embedded Web Server.. 61, 62, 66
serial number locating............................................. 3
settings reset to factory (default) settings... ................................................... 78
sleep delay setting.............................................73
software software license agreement....137, 148
special paper printing (Windows)........................45
speed, optimizing............................... 73 storage, job
Mac settings...................................51 store print jobs.................................... 51 stored jobs
creating (Mac)................................ 51 creating (Windows)....................... 51 deleting....................................51, 53 printing........................................... 51 storing jobs with Windows................................ 51 subnet mask........................................69 supplies counterfeit.......................... 137, 147 HP Embedded Web Server.......... 65 low threshold settings................. 79 non-HP................................137, 147 ordering.......................................... 31 part numbers..........................31, 33 recycling..............................153, 154 replacing toner cartridge...... 38, 40 using when low............................. 79 support online...................................137, 152 supported operating systems.............8 system requirements HP Embedded Web Server.......... 61
T Taiwan EMI statement............ 159, 164 TCP/IP
manually configuring IPv4 parameters.............................. 69
manually configuring IPv6 parameters.............................. 69
technical support online...................................137, 152
toner cartridge components...................................38 low threshold settings................. 79 order numbers.............................. 38 part numbers.................................31 replacing.................................. 38, 40 using when low............................. 79
toner cartridges memory chips.................... 137, 148 non-HP................................137, 147
Index 167
recycling..............................153, 154 See toner cartridges warranty............................. 137, 146 Top covers jams.............................................. 106 transparencies printing (Windows)........................45 Tray 1 jams..........................................87, 89 loading envelopes.........................26 paper orientation................... 15, 18 Tray 2 jams..........................................87, 94 loading............................................ 19 Tray 2 paper orientation................... 19, 21 Tray 3 jams.............................................. 101 loading............................................ 23 paper orientation................... 23, 25 trays capacity............................................. 7 included............................................ 7 locating............................................. 3 use alternative letterhead mode.....
.............................................22, 26 troubleshooting
check toner cartridge status.....119 check toner-cartridge status.... 120 jams..........................................87, 88 network problems......................131 overview......................................... 77 paper feed problems....................81 wired network............................. 131 wireless network........................ 132 troubleshooting tools HP Embedded Web Server.. 61, 62,
65 two-sided printing
settings (Windows)....................... 45
U USB port
enabling................................... 56-58 USB storage accessories
printing from..................................56
W warning message
help................................................. 77 warranty
customer self repair..........137, 152 license................................. 137, 148 product......................................... 137
toner cartridges................. 137, 146 waste disposal.........................153, 155 web browser requirements
HP Embedded Web Server.......... 61 Web sites
customer support............. 137, 152 fraud reports......................137, 147 Material Safety Data Sheet (MSDS).
........................................153, 157 websites
HP Web Jetadmin, downloading.75 weight, printer.....................................10 Wi-Fi Direct Print.............................9, 54 wireless network
troubleshooting.......................... 132 wireless network interference.......132,
135
168 Index