Exetel Partnership 2020 Smarter data, voice & communication solutions for growing Australian businesses This document contains Exetel Pty Ltd Confidential and Proprietary information which is provided specifically for evaluation purposes on the understanding that it is not to be disclosed to any third party except with Exetel Pty Ltd' express permission Agent Partnership 2020 · Services are billed to the end customer and you have a "code" whereby you receive 7.5% ongoing commission whilst in contract for that service, 5% for SMB and Residential nbn service whilst the service is online with Exetel. · This arrangement relieves you of any liability in terms of the contract as it is with the End Client. · Exetel can be as much or as little involved with dealing with the end client as you wish. · The end client is aware that this is an Exetel product · This is a non-exclusive agreement Agent Partnership 2020 Indicative Pricing Telstra Standard Fibre - Metro/CBD Telstra Standard Fibre Metro/CBD LINE SPEED MBPS 20/20 50/50 100/100 200/200 500/500 1000/1000 MONTHLY ACCESS CHARGE (INC GST) 36 Months $500.00 $650.00 $775.00 $900.00 $1,325.00 $1,575.00 Indicative Pricing Telstra Standard Fibre - Regional Telstra Standard Fibre Regional LINE SPEED MBPS 20/20 50/50 100/100 200/200 500/500 1000/1000 MONTHLY ACCESS CHARGE (INC GST) 36 Months $750.00 $900.00 $1,025.00 $1,200.00 $1,825.00 $2,500.00 VISP Partnership 2020 · Services are "White Labelled" so the end client is not aware that it is an Exetel service and you can market as your own. · Services are billed to you at a wholesale rate, which is typically 10% less on the monthly fee for corporate · No agent commission payable on these. You can add on whichever margin you like and on sell to the customer with your other services · This arrangement means you are responsible with being involved with implementation, any support communications, and the liabilities of the contracts. (Make sure you have proper contracts for your clients to sign to protect you from having to pay ETC's should a service be cancelled). · Any faults must be lodged with Exetel. We will then contact the upstream provider to escalate the issue. · This is a non exclusive agreement. VISP Partnership 2020 Indicative Pricing Telstra Standard Fibre - Metro/CBD Telstra Standard Fibre Metro/CBD LINE SPEED MBPS 20/20 50/50 100/100 200/200 500/500 1000/1000 MONTHLY ACCESS CHARGE (INC GST) 36 Months $475.00 $575.00 $675.00 $800.00 $1,000.00 $1,175.00 Indicative Pricing Telstra Standard Fibre - Regional Telstra Standard Fibre Regional LINE SPEED MBPS 20/20 50/50 100/100 200/200 500/500 1000/1000 MONTHLY ACCESS CHARGE (INC GST) 36 Months $725.00 $800.00 $900.00 $1,075.00 $1,375.00 $1,875.00 VISP Partnership 2020 nbnTM TC-4 Plans Service Type Bandwidth Mbps NBN TC-4 NBN TC-4 NBN TC-4 25Mbps/5Mbps 50Mbps/20Mbps 100Mbps/40Mbps Included Data VISP Monthly VISP Monthly Price (first charge after 12 twelve months months VoIP call Pack* Unlimited Unlimited Unlimited $57.00 $66.50 $99.75 $60.00 $70.00 $105.00 $10.00 $10.00 $10.00 Other Fibre ProvidersTM OptiComm | OPENetworks | LBNCo | RedTrain Service Type Bandwidth Mbps Included Data VISP Monthly VISP Monthly Price (first charge after 12 twelve months months VoIP call Pack* OTHER FIBRE OTHER FIBRE OTHER FIBRE 12Mbps/1Mbps 50Mbps/20Mbps 100Mbps/40Mbps Unlimited Unlimited Unlimited $56.99 $66.49 $85.49 $59.99 $69.99 $89.99 $10.00 $10.00 $10.00 Key Highlights 2020 Choice · Provide multiple carrier options. · Telstra · NBN Enterprise Ethernet · AAPT/TPG · Optus · Vocus · Swoop (fka. Cirrus) · Link One · Particularly beneficial in difficult to services locations. Cost · One of Australia's lowest cost providers. Diversity of Services · Data · VoIP · Cloud · Colocation · MPLS/Firewall Nationwide Coverage · Leveraging Tier 1 carrier infrastructure across Australia. Telstra Wholesale Partnership · Telstra's second largest wholesale partner. · Access to market leading pricing across all zones. · More leverage for support and escalations. VoIP 2020 Exetel Banter · $22.00 per user/per month · Licence · Softphone (Desktop + Smart Phone App) · PABX setup and maintenance · Unlimited National calls as well as Landline calls to NZ, UK, USA, France, Singapore and Hong Kong · 24 month contract per user · Yealink T46S/W60P provided for an additional $7.99 if required ($29.99 per user/per month total) USC · $40.00 per channel (used for Inbound and Outbound) · Minimum 5 channels · Up to 100 DID numbers · All national calls included: · Australian Local / National Numbers · Australian Mobile Numbers · 13 / 1300 Numbers Yealink T46S $275.00 to Purchase Outright Yealink W60P $230.00 to Purchase Outright Small Business NBN 2020 Indicative Pricing Business NBN LINE SPEED MBPS MONTHLY ACCESS CHARGE (INC GST) 25/5 50/20 100/40 $75.00 $85.00 $105.00 SMB NBN Features · Dedicated Account Manager, no residential NBN call queues. · Prioritized provisioning and technical support. Critical Information Summary · NBN25 http://www.exetel.com.au/files/cis/160309/nbn/CIS_Business_NBN_25.pdf · NBN50 http://www.exetel.com.au/files/cis/160309/nbn/CIS_Business_NBN_50.pdf · NBN100 http://www.exetel.com.au/files/cis/160309/nbn/CIS_Business_NBN_100.pdf Residential Products 2020 To check out our latest Residential offer click here: https://www.exetel.com.au/ Exetel Business Products NETWORKING MPLS Exetel deploys a multi-office/multi-state/ multi-country WAN specific to customer requirements using a range of technology to connect to a fully managed private network. Hosted Firewalls Exetel can provide a fully managed Firewall within one of our data facilities for extra security. ETHERNET Fibre Up to 10Gbps connectivity using a range of providers to provide scalable connectivity across Australia. Copper Up to 80Mbps connectivity for smaller businesses or redundancy. Wireless Up to 10Gbps of connectivity via an antenna fixed to the roof of your business. Great for remote locations, or as a redundancy service. NBN Using the NBN network for speeds up to 40Mbps/40Mbps with 1:1 contention and business grade SLA's VOICE SIP Trunking Various call plans designed with every businesses requirements in mind. Hosted PABX Remove the hardware maintenance with our feature rich PABX managed in the cloud. 13/1300/1800 Our Inbound Services allow your organisation to provide your customers a low cost alternative when they contact you. Whether you wish to provide the call at the cost of a local call, or offer a toll free service, we can help. CLOUD Co-Location Secure your data within one of our data centres through half or full rack spaces. AWS/Azure Connect We have partnered with Megaport, Amazon and Equinix to provide you with direct access to Amazon's Virtual Private Cloud (VPC) Service, as well as Microsoft's Azure Cloud service, Google's Cloud Platform, and IBM's Softlayer. IP Transit If you are located in one of our 14 data centres already and need Internet connectivity, you can arrange a cross-connect to our rack for fast, reliable and competitive connectivity to the Internet. Data Highlights EXETEL IS CARRIER INDEPENDENT So you'll never be restricted to a single network footprint or access method in any location. Utilising technology across major suppliers such as Telstra, Optus and AAPT/TPG, we ensure availability and diverse network technology at affordable pricing. Four Main Reasons WHY PEOPLE CHOOSE US Flexible technology options & competitive pricing 1:1 contention ratio, with guaranteed uptime at all times Simplicity every step of the way Dedicated account manager Provisioning and Installation EXPECTED TIMEFRAMES To ensure we deliver your service as fast as possible please ensure the address is 100% accurate and your comms room is ready for install, to avoid delays and withdrawal fees. Our aim is to get your service installed along the following timeframes (Note: this can vary depending on your site requirements, and you will be informed by Corporate Provisioning each step along the way). If a fibre build or additional fibre lead-in work is required, this work can take from 60-120 working days (depending on the scope of the work required). COPPER AND WIRELESS SERVICES 30-40 Business Days FIBRE 60-90 Business Days DATA CENTRE 5 Business Days (after cross connect completed) The following steps will be followed to ensure your service is installed as fast as possible: 1. Order submitted to provisioning. i. Exetel corporate provisioning team run checks, availability, exchange capacity and process the order. 2. Exetel corporate provisioning confirms order submitted i. ETA (Estimated Time of Activation) provided within 5-10 business days 3. Onsite visits confirm installation requirements i. this is where majority of the work takes place ii. You will be notified along the way of any potential costs and have the ability to cancel the order at no penalty should there be any unforeseen costs to get the service to your office 4. Service installed i. From MDF (Main Distribution Frame) to IDF (Intermediate Distribution Frame) to comms room 5. Installation completed 6. Test the service i. In conjunction with your site contact and at an agreed (usually after working hours) time, plug the Exetel circuit in to your site router/switch and unplug your current provider's circuit. In conjunction with your site contact you/we go through an agreed implementation check to ensure that the new circuit is delivering exactly what you expect of it if there is any problem at all your current supplier's circuit is immediately re-connected while our Project manager determines where any problem might ii. be and then recommences the implementation check testing. 7. Service Activated Support CALL US NOW. OR LET US CALL YOU. Exetel is committed to ensuring our customers always receive the best possible service which can be demonstrated by the following features included with all Exetel services. 24 x 7 email support corporatesupport@exetel.com.au 8:30am to 9pm Monday to Friday 8:30am to 9pm Monday-Friday (1300 190 525) (24x7 support incur $150 per instance, or ongoing $50 per month) Dedicated Account Manager and contact numbers for support and assistance. Exetel monitoring centre with alarm triggering SMS to customer's nominated mobile (24x7x365) and to the Exetel duty engineer. Following up within 20mins advising of restoration plan. Uptime reliability of 99.95% Note: ADSL and NBN Services do not have an SLA attached to the service. Exetel will endeavour to restore services as quickly as possible. Service Level Agreement Exetel offers 24x7x365 Service Level Assurance (SLA) Service Credits Service Levels are measured on a calendar monthly basis. (43,200 minutes). The Credit per Outage will be a percentage set out in the table below of the recurring monthly charges that are payable by the customer for the calendar month in which the line outage occurred. Target Fault Response Time Target Restoration Time Target Availability, Single Circuit 1 hour 4 hours 99.95% Note: 1. SLA's are not applicable during planned maintenance windows 2. SLA's are not applicable for customer premises equipment hardware failure and faults caused by customer network faults Terms and Conditions For more information please see here for our Data Terms