MPEGLA.COM
Canon GlobalEntry for obtaining OSS Source Code as instructed with Canon Product | Third-Party Software InformationUser Guide for Canon models including: CR-N500, Remote Camera
Remote Camera
Settings Guide
This document should be read before using the network camera.
ENGLISH
Introduction
Thank you for purchasing a Canon Remote Camera (hereafter referred to as the camera)*. This camera is for indoor use only. This "Settings Guide" document explains the camera settings and operations. Read this guide carefully before using the camera to ensure correct use. Also, be sure to read the 'Safety Precautions' of the "Installation Guide/Important Information" included with the camera.
* The cameras described in this document may include models not available in your country and/or region. For the latest information on this product (firmware and software, user manuals, operating environment, etc.), please refer to the Canon website.
Trademarks
· Microsoft, Windows, Microsoft Edge, Surface and ActiveX are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.
· Windows is legally recognized as the Microsoft Windows Operating System. · This product comes with exFAT, a licensed file system technology from Microsoft. · iPhone, iPad, and Safari are trademarks of Apple Inc. · IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. · HDMI is a trademark or registered trademark of HDMI Licensing Administrator, Inc. in the United States and other
countries. · Android is a trademark of Google LLC. · Wi-Fi is a registered trademark of the Wi-Fi Alliance. · NDI is a trademark or registered trademark of NewTek, Inc. in the United States and other countries. · All other company or product names used in this document are trademarks or registered trademarks of their respective
holders.
Software License Agreement
For the software license agreement, refer to the text file provided with the software and installer.
Except as expressly permitted by the law in effect in the jurisdiction in which you are located, you shall not reverse engineer the firmware which is contained in this product ("Firmware") and you shall not modify the Firmware. TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EITHER CANON, OR CANON'S LICENSORS BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING OUT OF USING THE FIRMWARE. The Firmware may contain third party software components. Notwithstanding anything contained herein to the contrary, the terms and conditions of such third party software components shall be applied to your usage of the Firmware.
Third Party Software
This camera contains third party software modules. Confirm each module's license conditions in [System] > [Maintenance] > [General] > [Tool] > [See Third Party Software License Conditions] on the Settings Page. Software Licensed Under the GPL and LGPL If you would like to acquire the source code licensed under the GPL and LGPL, please contact us using one of the following methods: (1) To receive an e-mail with the URL to download the source code,
access <https://global.canon/en/oss/scd/index.html> and complete the request form; or (2) To receive the source code by post,
send us a letter in writing to the address below with the following information. In the case you have chosen (2), WE MAY CHARGE YOU for the delivery cost. (i) Your Address (Country/Region, ZIP code, Address, Your name) [mandatory] (ii) Your e-mail address (for the purpose of possible communication with us) [optional]
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(iii) Product Name/Application Name [mandatory] (iv) Product/Application Software Version [optional]
If you do not specify a version, we will send source code corresponding to the latest version. Address:
Open Source Promotion Division, Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku,Tokyo 146-8501, Japan For Canon's privacy policy, refer to Canon Global Website <https://global.canon/>.
This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or implied for any other use for MPEG-4 standard.
THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (''AVC VIDEO'') AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM
Compliance with Applicable Laws/intellectual Property Rights: Please note that your use of this product may subject you to certain laws, rules and regulations, including but not limited to, privacy, wiretapping and intellectual property and publicity laws. Please be sure your use of this product and/or any resulting recordings or footage complies with applicable laws, rules and regulations.
Canon Inc. and its affiliates shall have absolutely no liability with respect to any claims made by third parties that your use of this product does not comply with applicable laws, rules and regulations and any resulting claims brought against you by third parties alleging non-compliance with such laws, or otherwise violates any third party's intellectual property, personal, privacy or proprietary rights as a result of your use of the product.
Limited Warranty: Please check the in-box materials for more information about the limited warranty that pertains to your product.
Installation: This product should NOT be installed outdoors. You are solely responsible for the proper installation of this product. To the extent permitted by law, Canon Inc. and its affiliates shall have absolutely no liability to you with respect to any damages or liabilities associated with the improper use of, or the installation of this product, or for any personal injuries sustained by you or any third parties as a result of any such improper use or installation of this product, whether or not the installation of this product was by you, or by any third party.
Network Security: You are responsible for the network security of this product and its use. To the extent permitted by law, neither Canon Inc., nor any of its affiliates shall be liable to you for any losses, direct, indirect incidental or consequential damages or liabilities arising from any security breaches of this product and/or for any resulting claims brought against you by third parties as a result of such security breaches due to network security of this product. You need to take appropriate steps to help avoid security breaches which, depending on a variety of factors, including your network environment, can include, but may not be limited to, the following:
· Use the product in a network secured by a firewall, or other security protocol · Set passwords at least 8 characters in length, including at least 3 different types of characters, such as upper case, lower case and
symbols and numbers · Change passwords frequently; avoid sharing passwords · Change the HTTP port number of the product · Limit access to the product by other network devices · Restrict those who log in to the network to those who have authorized user name and password · After accessing the product as an administrator, be sure to close all web browsers · Use security software install appropriate software to protect against intrusions and infections that can compromise the security of the
product and its use · If the product is connected to a network that includes personal computers, make sure that the system is not infected with computer
viruses or other malicious programs (using a regularly updated antivirus program, antispyware program, etc.) · Avoid connections that use public lines · Do not install the product in locations where the unit, cables and other equipment can be easily accessed, damaged or destroyed by
persons with malicious intent · Security risks and guidelines are always evolving; the above list is intended to include potential steps that can be taken to help avoid
security breaches and is not all inclusive. Please consult with an information security specialist for further information.
Privacy:
· Do not install this product in areas where people have a reasonable expectation of privacy, including but not limited to, bedrooms, dressing rooms, locker rooms and rest room facilities.
· Some jurisdictions require signage disclosing the existence of camera equipment. Please check your own area's laws for requirements.
· Making audio recordings is heavily regulated and can vary significantly by area. Please check laws in your jurisdiction before making any audio recordings.
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User Manuals
Types of User Manuals
The following describes the different camera user manuals. When you are instructed to reference another manual, its name will be listed as shown below.
"Installation Guide/Important Information" (Included) This describes safety precautions, procedures for installing the camera, and downloading information from the Canon website. "Settings Guide" (This Guide) This explains the camera initial settings, other settings on the Settings Page, troubleshooting, and major specifications, etc. "Remote Camera Control Application User Manual" This explains details on how to use the Remote Camera Control Application. "Remote Camera Controller RC-IP100 User Manual" This explains details on how to use the Remote Camera Controller RC-IP100.
How to Use This Document
The assumed reading format of this document is on a computer screen.
Software Screenshots
The software screenshots samples shown in this document are for illustration only. The screenshots may differ from the actual screens displayed. Descriptions use Windows 10 for the operating system, Google Chrome for the web browser for sample screens.
Notes
1. Any unauthorized reproduction of this document is prohibited. 2. The contents of this document are subject to change without any prior notice. 3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however,
please contact a Canon sales representative. 4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.
Symbols Used in This Document
Symbol Caution Important Note
Meaning Failure to follow the instructions indicated by this symbol may result in property damage other than this product. Be sure to follow these precautions. Cautions and restrictions during operation. Make sure to read these carefully.
Supplementary descriptions and reference information.
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Table of Contents
Chapter 1 Chapter 2
Introduction...................................................................................................................... 2 Trademarks ............................................................................................................................. 2 Software License Agreement.................................................................................................. 2 Third Party Software................................................................................................................ 2
User Manuals................................................................................................................... 4 Types of User Manuals ........................................................................................................... 4 How to Use This Document .................................................................................................... 4
Before Use
Examples of System Configuration................................................................................ 10 Related Software ........................................................................................................... 12
Camera Search Tool ............................................................................................................. 12 Remote Camera Control Application .................................................................................... 12 Security Checking/Settings ........................................................................................... 13 Checking the Firewall Settings.............................................................................................. 13 Initial Camera Settings................................................................................................... 14 Settings using the Camera Search Tool ............................................................................... 14 Camera's Settings Page from the Web Browser................................................................... 16
Camera Setup
Overview........................................................................................................................ 18 Accessing from a Web Browser ........................................................................................... 18 Configuration of the Settings Page ....................................................................................... 20
Camera Operation ......................................................................................................... 22 Operation by Clicking on the Video Display Area or by Slider ............................................. 22
Exposure Settings.......................................................................................................... 24 WB/Color Settings.......................................................................................................... 27 Image Quality Settings .................................................................................................. 29 Image Quality Details Settings ...................................................................................... 31 Focus Settings ............................................................................................................... 33
Autofocus .............................................................................................................................. 33 Manual Focus........................................................................................................................ 36 PTZ/IS Settings .............................................................................................................. 38 Preset Settings............................................................................................................... 39 Registering Presets............................................................................................................... 39 Calling Presets ...................................................................................................................... 40 Deleting Presets.................................................................................................................... 40 System Settings ............................................................................................................. 41 Screen Configuration ............................................................................................................ 41 Setting Items ......................................................................................................................... 42 Common Operations............................................................................................................. 42 [System] > [Video and Audio] > [HDMI/SDI] ................................................................ 44
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HDMI/SDI .............................................................................................................................. 44 SDI ........................................................................................................................................ 44 [System] > [Video and Audio] > [IP Streaming Video].................................................. 45 Mainstream ........................................................................................................................... 45 Substream 1.......................................................................................................................... 46 Substream 2.......................................................................................................................... 46 [System] > [Video and Audio] > [Audio] ....................................................................... 47 General Audio ....................................................................................................................... 47 IP Audio Streaming ............................................................................................................... 48 [System] > [Server] > [HTTP/Video].............................................................................. 49 HTTP Server .......................................................................................................................... 49 Video Server.......................................................................................................................... 49 [System] > [Server] > [RTP] .......................................................................................... 50 RTP Server ............................................................................................................................ 50 Audio Settings....................................................................................................................... 50 RTP Mainstream, RTP Substream 1, RTP Substream 2........................................................ 51 [System] > [Communication] > [Network]..................................................................... 52 LAN ....................................................................................................................................... 52 IPv4 ....................................................................................................................................... 52 IPv6 ....................................................................................................................................... 53 DNS....................................................................................................................................... 53 mDNS.................................................................................................................................... 54 [System] > [Communication] > [Wireless LAN] ............................................................ 55 Interface ................................................................................................................................ 55 Access Point ......................................................................................................................... 55 IPv4 ....................................................................................................................................... 55 [System] > [Communication] > [External Connection (IP)] ........................................... 57 Standard Communication (IP)............................................................................................... 57 NDI|HX .................................................................................................................................. 57 RTMP..................................................................................................................................... 58 [System] > [Communication] > [External Connection (Serial)] ..................................... 59 Serial Port.............................................................................................................................. 59 Standard Communication (Serial)......................................................................................... 60 [System] > [Security] > [Certificate Management] ....................................................... 61 Server Certificate Management ............................................................................................ 61 Create Certificate .................................................................................................................. 61 [System] > [Security] > [SSL/TLS] ................................................................................ 62 Encrypted Communications.................................................................................................. 62 Server Certificate .................................................................................................................. 62 [System] > [Security] > [User Management] ................................................................ 63 Administrator Account .......................................................................................................... 64 Authorized User Account...................................................................................................... 64 User Authority ....................................................................................................................... 64 [System] > [Security] > [Host Access Restrictions] ...................................................... 65 IPv4 Host Access Restrictions .............................................................................................. 65 IPv6 Host Access Restrictions .............................................................................................. 65 [System] > [System] > [Camera] .................................................................................. 67
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Camera Name....................................................................................................................... 67 Installation Conditions........................................................................................................... 67 Tally Lamp............................................................................................................................. 67 IR Remote Controller............................................................................................................. 68 Genlock................................................................................................................................. 68 [System] > [System] > [Date and Time]........................................................................ 69 Current Date and Time.......................................................................................................... 69 Settings ................................................................................................................................. 69 [System] > [System] > [Environment] ........................................................................... 71 Environment .......................................................................................................................... 71 [System] > [System] > [Language] ............................................................................... 72 Language.............................................................................................................................. 72 [System] > [Maintenance] > [General] ......................................................................... 73 Device Information ................................................................................................................ 73 Tool ....................................................................................................................................... 73 Initialization ........................................................................................................................... 73 [System] > [Maintenance] > [Backup/Restore] ............................................................ 75 Backup/Restore .................................................................................................................... 75 [System] > [Maintenance] > [Update Firmware] .......................................................... 76 Device Information ................................................................................................................ 76 Update Firmware .................................................................................................................. 76 [System] > [Maintenance] > [Log] ................................................................................ 77 View Logs.............................................................................................................................. 77
Chapter 3
IR Remote Controller
Names and Functions of Parts ...................................................................................... 79 Handling the Remote Controller .................................................................................... 81
Chapter 4
Appendix
Troubleshooting............................................................................................................. 83 List of Log Messages .................................................................................................... 85
Log Messages on the Camera.............................................................................................. 85 Error Log ............................................................................................................................... 85 Warning log........................................................................................................................... 87 Notification log ...................................................................................................................... 88 Restoring to the Factory Default Settings ...................................................................... 92 Restoring to the Initial Settings from a Web Browser............................................................ 92 Restoring to the Factory Default Settings with the RESET Switch on the Camera................ 92 List of Factory Default Settings...................................................................................... 93 Routine Maintenance..................................................................................................... 96 Cleaning the External Surface .............................................................................................. 96 Cleaning the Lens ................................................................................................................. 96 Specifications ................................................................................................................ 97 CR-N500 Main Unit ............................................................................................................... 97 Accessories .......................................................................................................................... 99 Operating Environment ......................................................................................................... 99
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Security Measures ....................................................................................................... 101 Basic Measure 1: Setting Administrator Name and Password ........................................... 102 Basic Measure 2: Using the Latest Firmware ..................................................................... 102 Basic Measure 3: Setting Date and Time ........................................................................... 102 Basic Measure 4: Monitoring the Log ................................................................................. 102 Measures Suitable to the Users' Environment 1: User Management ................................. 103 Measures Suitable to the Users' Environment 2: Host Access Restrictions ....................... 103 Measures Suitable to the Users' Environment 3: Setting to the Digest Authentication....... 103 Measures Suitable to the Users' Environment 4: Changing the Port Number .................... 104 Measures Suitable to the Users' Environment 5: Encrypting Communication.................... 104 Measures Suitable to the Users' Environment 6: Disabling Unused Functions.................. 104 Precautions When Disposing the Camera .......................................................................... 105 Encrypting Backup Information .......................................................................................... 105
Index............................................................................................................................ 106
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Chapter
Before Use
This chapter explains the software related to the camera and examples of system configuration. It also describes the preparation and settings after installing the camera.
Examples of System Configuration
System Layout
This camera can be used by connecting with the following devices. · Settings Page · Remote Camera Control Application
XC Protocol-Supported Controller (RC-IP100 etc.)
Computer
RTMP Server
Standard Communication (IP) Supported Controller
PoE+ Hub
LAN
NDI-Supported Switcher
SDI OUT HDMI OUT
RS-422
Standard Communication (Serial) Supported Controller
· Settings Page · Remote Camera Control Application
GEN LOCK
Wi-Fi (Wireless LAN)
INPUT1 INPUT2 MIC
Mobile Device, etc.
IR Remote Controller
Note
For details on IR remote controller, refer to "Chapter 3 IR Remote Controller" (P. 78).
Switcher, Monitor, etc. Sync generator
Microphone
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System Layout Example 1
The following is an example of a connection in which a network connected controller controls multiple cameras and outputs SDI.
RC-IP100
PoE+ Hub
LAN
SDI OUT
Switcher
LAN
SDI OUT
System Layout Example 2
The following is an example of network connected camera control using application.
Remote Camera Control Application
RTMP Server
LAN
Computer
PoE+ Hub
RTP Client
System Layout Example 3
The following is an example with no network connection. Even if network communication is not used during shooting, it is necessary to connect to the network beforehand and perform the initial settings from the computer.
IR Remote Controller
HDMI OUT
Power supplied by Compact Power Adapter
Monitor
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Related Software
The following software can be used to set up and operate the camera efficiently. Download the software to use from the website written in the "Installation Guide/Important Information".
Camera Search Tool
This tool is used for connecting the camera to the computer over a network first. For details, refer to "Initial Camera Settings" (P. 14).
Remote Camera Control Application
This software is used for operating cameras while checking the camera videos. This software can perform the following operations on the camera. · Pan, Tilt, Zoom operation · Preset movement · Trace function For details on uses and functions, refer to "Remote Camera Control Application User Manual".
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Security Checking/Settings
The security function of the OS or web browser may block the setting and operation of the camera. Check the security settings beforehand, and change the settings if required.
Checking the Firewall Settings
To use the software on a computer with Windows Defender Firewall enabled, it is necessary to add each piece of software as an application that allows communication through the firewall.
Note
If applications were not added in this procedure, they can still be added as allowed applications in the [Windows Security Alert] dialog that appears when starting the software.
1 Click [Windows Defender Firewall] in [Control Panel] > [Systems and Security]. 2 Click [Allow an app or feature through Windows Defender Firewall]. 3 Click [Change Settings] > [Allow another app]. 4 Select [CameraSearchTool.exe] downloaded from homepage, and click [Add].
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Initial Camera Settings
In order to use the camera, it is necessary to first connect the computer to the camera via network then set the Administrator Account.
Settings using the Camera Search Tool
Here, by using the camera search tool and accessing the camera's initial settings screen, the method to initialize the camera to the factory default settings is explained. Camera detection by this tool is valid only for cameras in the same network.
1 Connect the camera to the computer on the same network, then turn on the power. 2 Double click [CameraSearchTool.exe] downloaded from the website.
When starting this tool, cameras on the same network are automatically detected and the acquired information is displayed in a list. In the case the camera is not automatically detected, click [Search Camera]. Note
· Even if the network addresses of the computer and the camera are different, if IPv6 of the computer is enabled, the camera will be detected using the IPv6 link-local address.
· If IPv6 is not available, either assign an IPv4 address on the DHCP server or use the AutoIP feature to detect the camera. To use the AutoIP function, set the computer to [Automatically obtain IP address] in the Windows network settings, and connect the computer and camera to a network environment without a DHCP server. Each computer and camera will be assigned an IPv4 link-local address of 169.254.xxx.xxx and will belong to the same network, so the camera can be detected.
3 Click the IP address of the camera to be initialized
The web browser starts and the [Default Settings (1/2)] screen of the camera is displayed.
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4 Enter the Administrator Name and Administrator Password, select [Language], and click [Apply and Reboot].
After rebooting the camera, the [Default Settings (2/2)] screen is displayed. Important
To ensure system security, set the administrator password that should not be easily guessed by third parties. Be sure not to forget the new password.
5 Set the [Frame Frequency (Hz)], [Network], and [Date and Time], then click [Apply and Reboot].
After the camera reboots, the Settings Page is displayed and settings are able to be configured. If the [Network] settings are changed, the camera may be unable to be connected from the operating web browser. In this case, confirm the set network settings and its connected computer then reconnect. For details on the settings, refer to "System Settings" (P. 41).
Note
The video size and frame rate options for the output video are determined according to the set frame frequency.
6 Repeat steps 3 to 5 to initialize multiple cameras.
To exit the camera search tool, click [Exit] in the [File] menu or click the
button at the top right of the screen.
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Camera's Settings Page from the Web Browser
Able to access the camera by directly specifying the IP address from a web browser. If there is an IP address assigned by the DHCP server, specify it, otherwise specify "192.168.100.1".
Important
· Able to access with the IP address of 192.168.100.1 approximately 2 minutes after connecting the camera to the network environment. · If an IPv4 address is assigned by the DHCP server, it will switch to that address and access by 192.168.100.1 will not be possible. · If there are devices with 192.168.100.1 on the same network, the same IP address will be assigned, and access to the camera with
192.168.100.1 will not be possible.
1 When accessing with 192.168.100.1., set the IP address of the computer.
Set the IP address of the computer to the same network as 192.168.100.1 such as 192.168.100.xxx.
2 Launch the web browser. 3 Enter the camera's IP address in the address column of the web browser and press [Enter].
The [Default Settings (1/2)] screen of the camera is displayed.
4 Perform steps 4 to 5 of the previous section "Settings for the Camera Search Tool".
After the camera reboots, the Settings Page is displayed and settings are able to be configured. Note
If necessary, restore the computer settings changed in step 1.
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Chapter
Camera Setup
The settings required to use the camera are made on the Settings Page. Before starting operation, make various settings on the Settings Page according to the shooting conditions and purpose. There are also menus that can be performed during operation, such as camera maintenance.
Overview
Follow the steps below to connect to cameras either by wires or wirelessly and to display the Settings Page.
Accessing from a Web Browser
Follow the steps below to display the Settings Page according to the connection method to the camera (wired or wireless LAN). The Settings Page can only be connected with an Administrator Account.
Important
· In the case the Administrator Account is forgotten, return settings to factory default settings (P. 92). However, because the Administrator Account and other settings will be initialized, it will no longer be able to connect to the camera as it is. Use the Camera Search tool to perform initialization setting.
· Do not open multiple Setting Pages at one time and try to change the settings of a single camera.
For Wired LAN
Enter the IP address set in "Initial Camera Settings" (P. 14) directly into the web browser to display the Camera's Settings Page
1 Launch the web browser. 2 Enter the IP address and press Enter
The authentication screen of the Settings Page is displayed.
3 Enter Administrator Name and Administrator Password, then click [Sign in]
The Settings Page is displayed.
For Wireless LAN
Even when using with a wireless LAN, it is necessary to first connect with a wired LAN and configure the wireless LAN settings.
1 Display the Settings Page according to the procedure in the previous section "For Wired LAN" 2 Enable wireless LAN.
Click the [System] tab and set [Wireless LAN] to [Enable] in [Communication] > [Wireless LAN], configure
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[Access Point] and [IPv4], then restart the camera.
For details, refer to [System] > [Communication] > [Wireless LAN] (P. 55).
3 Enable wireless settings on devices being used (computers and mobile devices) 4 Re-display the Settings Page by following the procedure in the preceding section in "For Wired LAN"
Enter the IP address configured in step 2.
Cautions and Troubleshooting for Wireless LAN Connection
If experiencing "Slow down of network speed" or "lost connection" while using a wireless LAN, refer to the following examples. How to install network devices (Wireless LAN support) · When using a wireless LAN indoors, install the camera and network device in the same room. · Install the camera and network device in a location with good visibility, where there is no interference from people
or objects. · Place the camera and network device as close to each other as possible. If necessary, change the installation
height and orientation. Surrounding Electronic Devices · If the network speed becomes slow due to the influence of nearby electronic devices (radio interference),
changing the channel may solve the problem. · IEEE 802.11 b/g/n wireless LANs use the same 2.4 GHz frequency band as microwave ovens, cordless phones,
wireless microphones, and Bluetooth devices. This slows down the network speed if these devices are in the vicinity. · If an access point that uses the same frequency band as the camera is operating nearby, the network speed will be slower. Using Multiple Cameras · Do not duplicate IP addresses of devices in the same network. · To reduce radio interference, set a four-channel interval for the wireless LAN, for example, "1, 6, 11", "2, 7, 12", or "3, 8, 13".
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Configuration of the Settings Page
The configuration of the Settings Page is as follows: (1) (2)
(5)
(3) (4)
Header
(7)
(8) Video display/ operation area
(6) Settings area
(9) to (16)
Header
This area is common to all Settings Pages.
(1) Model Name Displays the model name of the connected camera.
(2) Tally Lamp Status Display Displays the video distribution status on the Tally Lamp. : Distributing : Preparing for distribution : No distribution
(3) Power ON/Standby Switches between the camera on and standby mode. Set it to standby mode if needing to stop HDMI/SD output or IP distribution of videos. If is clicked while the camera is on, "The camera will switch to standby. Are you sure?" message will appear. Click [OK] and "On Standby" will appear in the video display area and will go into standby mode. Click [Start Up] to return to the power on state.
The power lamp on the front of the camera is as follows: On (green): Power on ON (orange): Standby Blinking (orange): Standby resuming
(4)
Menu
Click to display a list of items in the settings area.
For details of the items, refer to the "Settings Area" (P. 21).
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Video Display/Operation Area
Displays the video received from the camera. Also, operates the pan, tilt, and zoom of the camera.
(5) Video Display Area JPEG video is displayed. When the image cannot be displayed, the
Reconnect button appears in the center of the screen.
(6) Pan Slider (P. 22) Move the camera angle left or right. Use the or button to fine-tune the position.
(7) Tilt Slider (P. 22) Move the camera angle up or down. Use the or button to fine-tune the position.
(8) Zoom Slider (P. 22) Move up to zoom in (telephoto) or down to zoom out (wide angle). Use the T or W button to fine-tune the position.
Settings Area
Change camera settings. Click each tab to switch the settings area.
(9)
[Exposure] tab (P. 24)
Sets exposure settings.
(10) [WB/Color] tab (P. 27) Sets the white balance and color matrix settings.
(11) [Image Quality] tab (P. 29) Sets the image quality.
(12) [Image Quality Details] tab (P. 31) Sets advanced image quality settings.
(13) [Focus] tab (P. 33) Sets focus settings.
(14) [PTZ/IS] tab (P. 38) Sets pan, tilt, and zoom operations and image stabilizer settings.
(15) [Preset] tab (P. 39) Sets the preset settings.
(16) [System] tab (P. 41) Configure advanced camera system settings such as video and audio, server, communications, and security. If this tab is clicked, the video display/operation area disappears, and the screen will be configured with the setting item category and the settings screen.
Important
Do not use the [Back] and [Forward] buttons on the Web browser to navigate through the settings page. The changed settings may be reverted or unintended changes may be applied.
Note
· By clicking at the right of the tab area, the Settings area will be hidden, and only the video display/operation area will be displayed. It will be reverted by clicking .
· If the width of the screen is narrow, tabs can be switched by using the
buttons. Also, for each Settings area, it is possible to
switch the display by using the
buttons at the bottom of the screen or by clicking .
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Camera Operation
Set the camera angle by operating the camera's pan, tilt and zoom. Note
Camera control by clicking and dragging does not guarantee exact precision.
Operation by Clicking on the Video Display Area or by Slider
Click Operation
When clicking on the video display area, the camera angle moves so that the position of the mouse pointer is at the center. If a single click does not center to the desired location, repeat the operation.
Note
When operating [Focus], the camera angle cannot be centered by clicking on the video display area.
Slider Operation
Dragging the pan and tilt slider knobs pans and tilts the camera. Drag the zoom slider knob to operate the zoom. The slider knob moves even if clicking the slider on the point without the knob.
Zoom Slider Move up to zoom in (telephoto) or down to zoom out (wide angle).
Tilt Slider Move the camera up or down. Pan Slider Move the camera left or right.
Fine tune the pan, tilt, and zoom positions by clicking the or , or , or T or W buttons.
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Slider Operation When Using the Digital Zoom and Digital Tele-Converter
When [PTZ/IS] > [Digital Zoom] is set to [300 x], the digital zoom area is displayed on the zoom slider and digital zoom operation is enabled.
Digital zoom area Optical zoom area When [PTZ/IS] > [Digital Zoom] is set to [Digital Tele-Converter] (P. 38), the video is magnified according to the magnification selected, but the position of the slider does not change.
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Exposure Settings
Settings for the shooting mode according to the shooting environment and subject, as well as the aperture, shutter speed, and gain.
[Shooting Mode] Switches the shooting mode according to the shooting environment and subject.
(Full Auto) The exposure (aperture, shutter speed, gain, etc.) and White Balance settings are adjusted automatically.
(Program AE) The exposure (aperture, shutter speed, gain, etc.) settings are adjusted automatically. However, it is possible to set [AGC Limit], [AE Shift], [Metering Mode], and [AE Response].
(Manual Exposure) The exposure (aperture, shutter speed, gain, etc.) is adjusted manually. [ND Filter] Choose whether to use the ND filter. ND filter can be switched to three levels (1/4, 1/16, 1/64). The ND filter allows to open the aperture for a video with shallow depth of field even in a bright environment. This is also convenient for avoiding blur caused by a small aperture when narrowing down the aperture.
Note
Changing the ND Filter settings in certain shooting conditions could generate some slight change in coloring. In this case, it is effective to set the white balance when shooting (P. 27).
[Iris (Aperture Value)] Adjusts the iris (aperture) according to the brightness of the subject. When [Auto] is set, the iris is automatically adjusted according to the brightness of the subject. When [Auto] is off, the iris can be manually adjusted. Moving the slider to the left opens the aperture and brightens the video. Moving it to the right narrows the aperture and darkens the video. Following aperture values can be set. F2.8, F3.1, F3.4, F3.7, F4, F4.4, F4.5, F4.8, F5.2, F5.6, F6.2, F6.7, F7.3, F8, F8.7, F9.5, F10, and F11 The aperture value that can be set differs depending on the zoom position (maximum wide angle: F2.8 to F11, maximum telephoto: F4.5 to F11). Reference aperture value is displayed on the screen.
Note
· By changing the depth of field and blur the background or surroundings to make the subject stand out, set a smaller aperture value, and to keep everything from close objects to far-away objects in focus, set a larger aperture value.
· When shooting in a bright location, narrowing down the iris can cause blurring. It is possible to prevent blurring by adjusting the ND filter and shutter speed and opening the iris.
· When [AUTO] of the iris is set to off, the aperture value for Auto is inherited. The aperture value before setting to [AUTO] is not restored.
[Shutter Mode] Adjusting the shutter speed enables to adapt to the shooting environment, making it possible to capture fast-moving subjects (sports, vehicles, etc.) clearly and brighten low-light scenes, etc. Shutter speed can be adjusted in the following modes:
[Auto (sec.)] Automatically adjusts the shutter speed according to the brightness of the video. [Speed (sec.)] Sets the shutter speed to seconds. The shutter speed can also be set to a value higher than the frame rate.
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[Slow (sec.)] Sets the shutter speed slower than the frame rate to seconds. This setting is used for shooting in low-light areas. Also, special effects such as "blurring the background" and "adding residual image effects to zoom" are available for shooting a moving subject with pan operation. Selectable shutter speeds varies depending on the frame frequency.
[Clear Scan (Hz)] Sets the shutter speed by frequency. This is used to reduce black bands on the screen, flickering from fluorescent lighting, and to fine tune the brightness.
Shutter Mode
Auto (sec.) Speed (sec.) Slow (sec.)
23.98 1/24 - 1/2000 1/24 - 1/2000 1/3, 1/6, 1/12
Clear Scan (Hz) 23.98 - 250.38
29.97 1/30 - 1/2000 1/30 - 1/2000 1/4, 1/8, 1/15
29.97 - 250.38
Frame Frequency (Hz)
59.94
25.00
1/60 - 1/2000
1/25 - 1/2000
1/60 - 1/2000
1/25 - 1/2000
1/4, 1/8, 1/15, 1/30
1/3, 1/6, 1/12
59.94 - 250.38 25.00 - 250.4
50.00 1/50 - 1/2000 1/50 - 1/2000 1/3, 1/6, 1/12, 1/25 50.00 - 250.4
Note
When shooting in slow, the focus may not work well in autofocus.
[Gain (dB)] Able to set the amplification amount of the video amplifier. When [Auto] is set, the gain is automatically adjusted. By setting the [AGC Limit], the maximum gain can be limited. When [Auto] is off, the gain can be manually adjusted. Adjustment can be made in the range of -6.0 dB to 33.0 dB (by 0.5). When [Image Quality] > [Gamma] is [Wide DR] or [Canon Log3], the adjustment range is 2.5 dB to 33.0 dB.
Note
Increasing the gain may cause a slightly grainy screen. Also, irregular colors, white dots, and vertical lines may appear on the screen.
[AGC Limit] Able to limit the maximum value when the gain is [Auto]. Adjustment can be made in the range of -6.0 dB to 33.0 dB (by 0.5). When [Image Quality] > [Gamma] is [Wide DR] or [Canon Log3], the adjustment range is 2.5 dB to 33.0 dB.
Note
When the shooting mode is
(Full Auto), the [AGC Limit] value is not applied. Controlled up to a maximum of 33 dB.
[AE Shift] When one of the [Iris (Aperture Value)], [Shutter Mode] and [Gain (dB)] is set to auto, the exposure can intentionally be compensated to capture subjects either at a brighter or darker exposure. Move the slider to a negative value to darken the image, or to a positive value to lighten it. Adjustment can be made in the range of -2 levels to +2 levels (by 0.25).
[Metering Mode] When one of the [Iris (Aperture Value)], [Shutter Mode] and [Gain (dB)] is set to Auto, and the metering mode is set to match the shooting scene, it is possible to shoot with more appropriate brightness.
[Standard] Meters the entire screen while focusing on the subject in the center of the screen.
[Backlight] Controls darker areas of the screen more brightly when shooting backlight scenes.
[Spotlight] Controls the brightness of the subject in the spotlight.
[AE Response] Select the response of AE when one of the [Iris (Aperture Value)], [Shutter Mode] and [Gain (dB)] is set to Auto. The set values are High, Normal, and Low in order of the shortest time to achieve the proper exposure.
[Flicker Reduction] Setting [On] automatically detects and corrects flickering from fluorescent lights.
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Note
· Erroneous flicker detection may cause horizontal noise. In this case, avoid using [Flicker Reduction]. · When the frame frequency is 23.98 Hz, flicker reduction is not corrected even when set. · When shooting under an artificial light source such as a fluorescent lamp, mercury lamp, or halogen light, flicker may occur in principle
depending on the shutter speed set. It may be possible to suppress flicker by setting the shutter speed according to the frequency of the power supply. For 50 Hz, select 1/50 second* or 1/100 second; for 60 Hz, select 1/60 second or 1/120 second. * Not available depending on the frame frequency.
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WB/Color Settings
Setting the white balance and color matrix settings.
[White Balance Mode] Sets white balance according to the color temperature of light sources such as illuminations and daylight. Adjustment procedure is as follows:
[AWB] Adjust the white balance so that it is always optimal. The white balance is automatically adjusted as the color temperature of the light source changes. [Daylight] Sets the white balance according to the daylight (approx. 5600 K). [Tungsten] Sets the white balance according to tungsten lighting (approx. 3200 K). Use this setting when shooting under tungsten or tungsten colored fluorescent lighting. [Color Temperature (K)] Specify the color temperature in range of 2000 K to 15000 K to adjust the white balance. [Manual] Set [R Gain] and [B Gain] as desired. [Set A] , [Set B] Executing [White Balance Calibration] captures the reference white color in the actual shooting environment. Illuminate a gray card or white subject (white paper, etc.) with a light source and click [White Balance Calibration] while the subject fills the screen. Possible to register two settings: [Set A] and [Set B]. The settings are erased after the camera is restarted or turned off/on, so register them as a preset in order to save the settings.
Note
· When shooting under the following conditions, if the screen color looks unnatural in [AWB], adjust the white balance using [Set A] or [Set B]: Shooting in locations where lighting conditions suddenly change Close-up shooting Shooting a scene with only one color, such as sky, sea, or forest Shooting under mercury lamps and certain fluorescent/LED lights
· If the setting is other than [AWB], and the location or brightness changes or the ND filter is switched, adjust the white balance again.
[White Balance:R Gain] Adjusts the shift amount of the red tint in the white balance. [White Balance:B Gain] Adjusts the amount of blue tint shift in the white balance. [AWB Response] Selects the responsiveness when [White Balance] is set to [AWB]. The set values in the order of the shortening time required to achieve the proper white balance are High, Normal, and Low. [Color Matrix: Gain], [Color Matrix: Phase], [Color Matrix: R-G], [Color Matrix: R-B], [Color Matrix: G-R], [Color Matrix: G-B], [Color Matrix: B-R], [Color Matrix: B-G] The color matrix allows to fine-tune the tone of the video.
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Settings Gain Phase R-G R-B G-R G-B B-R B-G
Adjustment Items Color depth Hue Cyan to green and red to magenta color tones Cyan to blue, red to yellow color tones Magenta to red and green to cyan color tones Magenta to blue and green to yellow color tones Yellow to red, blue to cyan color tones Yellow to green and blue to magenta color tones
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Image Quality Settings
Setting the image quality.
[Image Quality Mode] Presets that combine gamma, color space, and color matrix are provided as image quality modes. The Image Quality Mode settings are as follows:
Image Quality Mode Normal 1:BT.709
Normal 1:BT.2020
Wide DR:BT.709 Wide DR:BT.2020
Canon Log3: BT.709 Canon Log3: BT.2020
Gamma Normal1 (Standard) Normal1 (Standard) Wide DR Wide DR
Canon Log3
Canon Log3
Color Space BT.709
BT.2020
BT.709 BT.2020 BT.709
BT.2020
Color Matrix Video
Video
Video Video Neutral
Neutral
Features Appropriate settings for viewing on a TV monitor
Appropriate settings for viewing on a TV monitor Realizing wide dynamic range Uses Canon Log3 gamma for post-production processing
The image quality mode of the BT.709 color space is for HDMI/SDI output. When Image Quality Mode is [Custom], it is possible to select gamma, color space, and color matrix separately.
[Gamma] Select the gamma curve that determines the overall taste of the image.
[Normal 1 (Standard)] Use when watching on a TV monitor.
[Normal 2 (x4.0)] Able to express the high brightness areas brighter compared to Normal 1.
[Normal 3 (BT.709)] Able to express black gradation in the shadow areas more compared to Normal 2.
[Normal 4 (x5.0)] Able to express black gradation in the shadow areas more compared to Normal 3.
[Wide DR] Ensures a wide dynamic range. Used to output to a TV monitor.
[Canon Log3] Gamma for postproduction processing.
Normal 2/3/4
Normal 1
Output Output Output
Normal 4 Normal 3 Normal 1/2
Input
Canon Log 3 Wide DR Normal1
Input
Input
Wide DR Normal1
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Note
Canon Log3 provides a wide dynamic range that maximizes the characteristics of the image sensor.
[Color Space] Select a color space.
[BT.2020 Gamut] A color space that conforms to the ITU-R BT. 2020 standard specified for UHDTV (4K/8K). This is the setting for HDMI/SDI output. [BT.709 Gamut] A standard color space that conforms to the sRGB standard. [Color Matrix] Select the video's image tone. [Video] Realizes color reproduction with contrast suitable for TV broadcasting. [Neutral] Faithful color reproduction.
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Image Quality Details Settings
Detailed settings related to image quality.
[Sharpness:Level] Adjust the level of edge enhancement.
[Sharpness:Limit] Adjusts the level at which the edge enhancement is limited.
[Noise Reduction] Selects setting method of noise filter to reduce noise. When [Auto] is turned on, the noise reduction level is automatically set. When [Auto] is turned off, it is possible to adjust the noise reduction level manually. The higher the value, the greater the noise reduction effect.
[Black:Master Pedestal] Adjusts the black level. The higher the value, the vivid the dark area will be and less contrast. Decreasing the number makes the black levels flat. When [Image Quality] > [Gamma] is set to [Canon Log3], it will not be displayed.
[Black:Master Black Red], [Black:Master Black Blue] Corrects R and B individually for black color casts. When [Image Quality] > [Gamma] is set to [Canon Log3], it will not be displayed.
[Black Gamma:Level], [Black Gamma:Range], [Black Gamma:Point] Corrects gamma in shadow areas. By changing each value, the gamma curve on the black side within the range shown in the figure below is adjusted. Level: Height from reference gamma Range: Width from the point Point: Vertex position
Point
Level
Output
Range
Input
This function is disabled when [Image Quality] > [Gamma] is set to [Wide DR] or [Canon Log3].
[Knee:Active], [Knee:Automatic], [Knee:Slope], [Knee:Point], [Knee:Saturation] Compresses the highlighted areas to suppress the occurrence of blown highlights. Active: Enables knee adjustment. Automatic: Enables automatic knee adjustment. Slope: Indicates the slope of the knee. Point: Indicates the knee point. Saturation: Adjusts the color intensity in the highlighted areas.
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Slope
Point
Output Output
Input
Input
This function is disabled when [Image Quality] > [Gamma] is set to [Wide DR] or [Canon Log3].
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Focus Settings
There are two focus adjustment modes: "Autofocus" and "Manual focus". Switch the [AF] on in the focus mode to select the autofocus or switch it to off to select the manual focus. The items that can be set differ depending on the focus mode.
Autofocus
"Autofocus" adjusts the focus automatically.
[Focus Mode] Turning [AF] on becomes autofocus mode. [Adjust Focus] Able to adjust the focus manually even when [AF] is set to on. Click [Near] to move the focus position to the near side, and [Far] to move the focus position to the far side. Click and hold the button to move continuously. Release the button to return to auto focus. [AF Frame Size] Able to change the size and position of the AF frame displayed on the screen when adjusting with autofocus. When the AF frame size is set to [Big] or [Small], selecting the position of the AF frame is possible. During face detection or subject tracking, the size and position of the AF frame automatically changes to match the face and subject (P. 34).
[Auto] Focuses on the subject in the center of the screen. No frame is displayed. [Small], [Big] Focuses on the subject in the AF frame shown. Able to move the AF frame to any position within 80% of the screen (P. 34).
AF frame [Face Detection AF] Sets the operation of the face detection AF (the ability to detect and focus on a person's face).
[Off] Focuses on the AF frame or the center of the screen. Face detection is not performed. [Face Det. & Tracking] Gives priority to focus on a person's face. · When there is a person's face in the screen
When multiple people are in the screen, the main subject is automatically determined. The following face frame is displayed regardless of the [AF Frame Size] setting.
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Frame representing the main face (if even one face)
Frame representing a non-main face Click on a face frame to track that face (P. 34).
· When there is no face on the screen The [AF Frame Size] setting determines the focus position (P. 34).
[Face Only] Focuses only on the person's face. If there is a person's face in the screen, follows the procedure described in the previous section, [Face Det. & Tracking]. If there isn't any person's face on the screen, the focus is locked until a face is detected. [Touch Operation] For screen operations, refer to "Clicking on the Screen" (P. 34). [Cancel Tracking] Cancels tracking when tracking a specified subject (P. 34). [AF Mode] Selects the autofocus mode. [Continuous] Always on autofocus. [AF-Boosted MF] Click [Near] or [Far] to roughly adjust the focus of the target subject, and it will automatically adjust the focus when the subject approaches the in-focus position. Use this mode when the video size is large, such as [3840 x 2160], or when wanting to prevent the focus from becoming less precise during shooting. In addition, since an uncertain adjustment operation is not performed when adjustment information cannot be detected, adjustment can be performed more stably than [Continuous]. [AF Speed] Selects the autofocus adjustment speed. [AF Response] Selects the responsiveness of the autofocus. The set values are High, Normal, and Low in order of the shortest time required to achieve the proper focus. [Focus Limit] Reduces the time to achieve the focus by limiting the focus range. When set to [On], the focus range is limited to 60 cm (2 ft.) to (throughout the entire zoom range). When set to off, the range is 1 cm (0.39 in.; at full wide-angle) to , including the macro area.
Clicking on the Screen
Click the screen to move the AF frame to that position. Even if a person or subject moves in the screen, it is possible to keep the focus on the main subject. This is called tracking.
When [Face Detection AF] is [Off]
If [AF Frame Size] is [Big] or [Small], the AF frame moves to the point where clicked. When [AF Frame Size] is set to [Auto], the subject in the center of the screen stays in focus and the AF frame will not be displayed.
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When [Face Detection AF] is [Face Det. & Tracking]
When clicking on a person's face, a tracking frame appears on the face, and the tracking will be in progress.
Tracking Frame
If something other than the face of a person is clicked, depending on the AF frame size, the operation differs as follows. When [AF Frame Size] is set to [Auto], the tracking frame appears on the subject clicked on the screen and is tracked. If [AF Frame Size] is set to [Big] or [Small], and [Touch Operation] is set to [Normal], when there is no person's face, the AF frame appears where it was clicked. If there is a person's face in the screen, the face frame remains displayed. When [AF Frame Size] is set to [Big] or [Small] and [Touch Operation] is set to [Select Tracked Object], a tracking frame is displayed on the subject clicked on the screen and is tracked.
Note
When the tracking frame is displayed, the face frame will not be displayed.
When [Face Only] is selected for [Face Detection AF]
Clicking a person's face is the same as in [Face Det. & Tracking] in the previous section. If something other than a person's face is clicked, the focus does not change.
Autofocus
· The focus position for autofocus varies slightly depending on the shooting conditions such as the subject, brightness, and zoom position. Check the focus again before shooting.
· Focus adjustment can take a while when the frame frequency is 29.97 Hz, 25.00 Hz, or 23.98 Hz. · It may be difficult to focus with autofocus in certain cases.
Shooting conditions that are difficult to focus with autofocus
Strong light is reflected.
There is not much difference between
light and dark.
Fast movement
Shooting through glass with water
droplets
Night view
Repeated pattern
When [Image Quality] > [Gamma] is set to [Canon Log3] or [Wide DR] When the iris is narrowed down When subjects are at both far and near sides · The following are the main examples of failure to detect faces: When the face is extremely small, large, dark, or bright relative to the entire screen When the face is facing sideways or diagonally, or the face is upside down When part of the face is hidden · May detect a subject other than a person as a face by mistake. If so, set [Face Detection AF] to [Off]. · May accidentally track another subject with similar characteristics. In this case, select the subject again. · The conditions under which face detection AF or tracking cannot be used are as follows:. Shutter speed slower than 1/30 of a second (frame frequency at 59.94/29.97 Hz), 1/25 of a second (at 50.00/25.00
Hz), or 1/24 of a second (at 23.98 Hz). When [PTZ/IS] > [Digital Zoom] is set to [300x] and the image size is magnified by more than 60 times [PTZ/IS] > [Digital Zoom] > [Digital Tele-Converter] to [6.0x] · Unable to change the size or position of the AF frame in the following cases: Also, the [AF mode], [AF Speed], and [AF response] settings are disabled. When [PTZ/IS] > [Digital Zoom] is set to [300x] and the zoom position is the digital zoom area.
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When [PTZ/IS] > [Digital Zoom] > [Digital Tele-Converter] is set to [3.0x] or [6.0x] · When [AF frame size] is [AUTO], [AF mode] becomes [Continuous].
Manual Focus
Manual Focus makes the focus position move manually.
Note
· If a zoom operation is performed after focusing, the focus may shift.
· If the camera is left turned on, the focus may shift due to increase of the temperature of the lens and inside the camera body. Check the focus again before shooting.
[Focus Mode] Turning [AF] off becomes manual focus mode.
[Adjust Focus] Click [Near] to move the focus position to the near side, and [Far] to move the focus position to the far side. Click and hold the button to move continuously.
[MF Speed] Selects the manual focus adjustment speed (amount of focus movement when [Near] or [Far] is clicked.).
[Touch Operation] Specifies the action when clicking the video.
[Touch AF] Focuses on the position clicked on the screen.
[Focus Guide] The focus guide frame is displayed and is able to move the frame to the position clicked on the screen. The focus guide frame visually displays the direction and amount of adjustment from the current focus position to the infocus position.
Far Direction Adjustment
Big
Far Direction Adjustment
Small
Focus
Near Direction Adjustment Small
Near Direction
Adjustment
Adjustment information cannot
Big
be detected
[Face Detection] Displayed when [Focus Guide] is set by [Touch Operation]. When set to [On], if there are people's faces on the screen, the focus guide frame will be displayed around the eye of the person judged to be the main subject. When turned off or no faces in the screen, the focus guide frame can be moved to the clicked position.
Note
· The green focus guide indicates the focus range.
· When the [Iris (Aperture Value)] is set to [Auto], it may take a while for the response of the focus guide frame to stabilize after a zoom operation.
· In the "Shooting conditions that are difficult to focus with autofocus" (P. 35), the focus guide frame may not be displayed correctly.
· The focus guide is not available if: [PTZ/IS] > [Digital Zoom] is set to [300x] and the zoom position is the digital zoom area. [PTZ/IS] > [Digital Zoom] > [Digital Tele-Converter] is set to [3.0x] or [6.0x]
36
· The face detection is not available if: Shutter speed slower than 1/30 of a second (frame frequency at 59.94/29.97 Hz), 1/25 of a second (at 50.00/25.00 Hz), or 1/24 of a second (at 23.98 Hz).
[Focus Limit] The setting is the same as for "Autofocus" (P. 33).
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PTZ/IS Settings
Settings for the camera's pan, tilt, and zoom operations and image stabilizer.
[Digital Zoom] Select whether to use a digital zoom (300x), or a Digital Tele-Converter. [Digital Tele-Converter] When [Digital Zoom] is set to [Digital Tele-Converter], select the magnification of the focal length. Because the image is processed digitally, the video is coarser over the entire zoom range. [Pan/Tilt Acceleration] Select the degree of acceleration of the pan/tilt operation. [Image Stabilizer] Select whether to use a function that reduces the blurring of videos caused by camera vibration. [Standard] corrects relatively small blurs. [Powered IS] corrects blurring during telephoto shooting. The closer the zoom is to the telephoto side, the greater the correction effect. It is not suitable for pan or tilt.
Note
· For pan and tilt, the anti-vibration effect is smaller than compared to when not operating. · Swing back may occur when the pan/tilt stops.
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Preset Settings
By registering preset camera settings such as camera angle, exposure, and image quality, it is possible to easily call the presets and execute the settings.
Registering Presets
1 Click the [Preset] tab on the settings page
Displays the preset settings.
2 Click the preset number field to register, and click [Add] to register.
The settings screen will pop up.
3 Set the preset items and click [Add]
(1) (2)
(3)
(1) [Preset Name] Enter a preset name.
(2) [PTZF], [Camera Settings] Check the items to preset.
Item PTZF
Camera Settings
Preset target
Pan/Tilt/Zoom position [Focus] [PTZ/IS] > [Digital Zoom], [Pan/Tilt Acceleration]
[Exposure] [WB/Color] [Image Quality] [Image Quality Details] [PTZ/IS] > [Image Stabilizer]
(3) [Pan/Tilt Speed], [Zoom Speed] Displayed when [PTZF] is checked.
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Moving the slider to the left slows down pan/tilt and zoom operations, while moving it to the right speeds them up. The preset is saved to the camera and displayed in the list as follows:
4 Repeat steps 2 to 3 to register multiple presets.
Note
· [home] is the setting when the camera was launched (home position). It can be overwritten but cannot be deleted. · Able to register up to 100 presets (including home position) in the camera.
Calling Presets
Select the preset to call from the list and click [View] to have the preset settings reflected on the camera. Confirm the settings in the video display area.
Note
If the pan/tilt/zoom or focus of the camera is operated while a preset is running, the preset stops. However, another preset can be called while a preset is running.
Deleting Presets
Select the preset to delete from the list and click [Delete] to delete it from the camera.
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System Settings
Configure advanced camera system settings such as video and audio, server, communications, and security. If selecting the [System] tab in settings, the video display/operation area disappears and the following appears.
Screen Configuration
When [System] tab is clicked, the setting items category is displayed on the left side of the screen, and the setting screen is displayed on the right side. Categories of the setting items can also be displayed by clicking the at the upper right of the screen.
Setting items category
If the width of the screen is narrow, operations must be made from the are hidden.
Settings screen menu since the categories of the setting items
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Setting Items
The system setting items are summarized as follows:
Category Video and audio
Server Communication
Security
System Maintenance
Item HDMI/SDI
IP Streaming Video
Audio
HTTP/Video RTP Network Wireless LAN
External Connection (IP)
External Connection (serial) Certificate Management SSL/TLS User Management
Host Access Restrictions
Camera
Date and Time Environment Language General
Backup/Restore Update Firmware Log
Description Setting the common output signal method for HDMI/SDI and 3G-SDI mapping (P. 44) General settings of the video, such as video size and quality sent from the camera (P. 45) Setting the bit rate for audio input from a microphone connected to the camera or IP audio streaming (P. 47) Setting the HTTP Server and video server (P. 49) Communication setting using RTP Server (P. 50) Setting the network to which the camera is connected (P. 52). Setting the access point or IPv4 settings (P. 55) for direct connection of the camera and Wireless LAN enabled device. Setting the communication protocol for IP connection of the camera with external devices such as controllers (P. 57). Settings for serial connection of the camera (P. 59)
Settings for certificate creation and management (P. 61). Encrypted communications and server certificate settings (P. 62). Add/delete and set operating privileges for administrator account information and authorized users (P. 63). Setting separate access controls for access from IPv4 and IPv6 addresses (P. 65). Camera Name and camera Installation Conditions, Tally Lamp, IR remote controller, and Genlock settings (P. 67). Camera date and time settings (P. 69). Frame frequency settings (P. 71). Display language settings (P. 72). Device information and settings, license verification, reboot and initialization settings (P. 73). Perform backup and restoration (P. 75). Perform firmware update (P. 76). Log display and downloading message (P. 77).
Common Operations
Describes common operations in system settings. Note
If a setting that does not display a dialog in a web browser is enabled, it may not be possible to operate the Settings Page. In this case, close and restart the web browser.
Applying Configuration Changes
When a setting is changed on the Settings Page, the [Apply] and [Clear] buttons in the upper right of the Settings Page are no longer grayed out and can be clicked.
In this situation, if [Apply] is clicked, the changed settings will be applied. Click [Clear] to revert to the previous settings.
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Changes to Settings that Require to Reboot
Settings that require the camera to be restarted for the changed settings to take effect are indicated with an green [Reboot] symbol in the beginning. When an item that has a [Reboot] symbol is changed, [Apply] in the upper right of the Settings Page changes to [Apply and Reboot]. Click [Apply and Reboot] to apply the changes and restart the camera. Click [Clear] to revert to the previous settings.
Important
If switched to another settings screen without clicking [Apply] or [Apply and Reboot], changes will be lost. Be sure to click [Apply] or [Apply and Reboot] to apply changes.
Setting Range and Character Limit
For setting items for numeric values and characters, the allowable range and character limit are displayed. Enter within the displayed ranges.
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[System] > [Video and Audio] > [HDMI/SDI]
Settings for the output signal format of the HDMI and SDI terminals.
HDMI/SDI
Common settings for the video output signal format for HDMI/SDI.
[Video Output Configuration] The video output format is set as a combination of the video size and frame rate. The selectable HDMI/SDI video output format varies depending on the [Frame Frequency (Hz)] set in [System] > [System] > [Environment].
[Frame Frequency (Hz)] 23.98 29.97 59.94 25.00 50.00
HDMI/SDI video output format (video size/frame rate) 1920x1080/23.98P, 3840x2160/23.98P 1920x1080/29.97P, 3840x2160/29.97P 1280x720/59.94P, 1920x1080/59.94P, 1920x1080/59.94i 1920x1080/25.00P, 3840x2160/25.00P 1920x720/50.00P, 1920x1080/50.00P, 1920x1080/50.00i
The settings and options for each video stream vary depending on the selected video output format. See [System] > [Video and Audio] > [IP Streaming Video] for more information.
Note
SDI output is not available when the video size is 3840 x 2160.
SDI
Settings for the output signal method of the SDI terminals. [3G-SDI Mapping] Select the mapping method of the output signal of the SDI terminal. A signal conforming to Level A or Level B of the SMPTE ST 425-1 standard is outputted.
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[System] > [Video and Audio] > [IP Streaming Video]
Settings for the general video settings such as size and quality for the video to be distributed via IP. Settings are made for each of the following three streams. · Mainstream · Substream 1 · Substream 2
The options for [Video Size] and [Frame Rate] that can be selected for each video stream vary depending on the frame frequency set in [System] > [System] > [Environment].
Mainstream
Set the Mainstream video to be distributed from the camera. [Video Codec] Select the video codec type. In the following cases, the video codec is H.264. If [System] > [Communication] > [External Connection (IP)] > [NDI|HX] is [Enable], If [System] > [Communication] > [External Connection (IP)] > [RTMP] is [Enable],
Note
If [I Frame Interval (sec.)] is set to [ALL-I], [H.265] cannot be set.
[Video Size] Select a video size. When the frame frequency is [59.94] or [50.00], [3840 x 2160] cannot be set. [Framerate (fps)] Select the frame rate of the video.
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[Bit Rate Control] Settings for the video bit rate. In order to control the bit rate strictly in an environment subject to limitations such as the bandwidth, set to [CBR]. [Target Bit Rate (Mbps)] Enter the target value of the bit rate when [Bit Rate Control] is set to [CBR]. Enter a bit rate as an image quality target when [Bit Rate Control] is set to [VBR]. Depending on the video, the set bit rate may be exceeded. The maximum value that can be entered differs depending on the settings of [Video Size] and [Framerate (fps)]. [I Frame Interval (sec.)] Select the interval in seconds to insert an I frame into the video selected in [Video Codec]. Specify [ALL-I] if wanting all frames to be I-frames.
Note
When [Video Codec] is set to [H.265], [ALL-I] cannot be set.
Substream 1
Settings for the video of Substream 1 to be distributed from the camera. [Video Codec] H. 264 is fixed. [Video Size] 640 x 360 is fixed. [Framerate (fps)], [Bit Rate Control], [Target Bit Rate (Mbps)], [I Frame Interval (sec.)] Refer to each item of [Mainstream].
Substream 2
Settings for the video of Substream 2 to be distributed from the camera. [Video Codec] JPEG is fixed. [Video Size] 1280 x 720 is fixed. [Framerate (fps)] The set value is displayed according to the frame frequency.
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[System] > [Video and Audio] > [Audio]
Settings for the audio input from the microphone connected to the camera and for the bit rate for IP audio streaming.
General Audio
Settings for the volume of the audio input and the type of microphone.
[Audio Input] Select whether to use audio from the microphone. When [Disable] is selected, Audio cannot be outputted from HDMI/SDI output.
Note
To set [Audio Input] to [Disable], all of the following settings must be changed to [Disable]. [System] > [Server] > [RTP Server] > Each stream (Main, Sub1, Sub2) > [Audio Transmission] [System] > [Communication] > [External Connection (IP)] > [NDI|HX] > [Audio Transmission] [System] > [Communication] > [External Connection (IP)] > [RTMP] > [Audio Stream]
[Audio Input Mode] Select the type of microphone to connect to the camera: input terminals (INPUT/MIC), input method (LINE/MIC), and with or without power to the microphone.
Setting Value MIC Terminal/LINE MIC Terminal/MIC MIC Terminal/MIC (MIC Power On) INPUT Terminal/LINE INPUT Terminal/MIC INPUT Terminal/MIC+48V
Input Terminal MIC MIC MIC
INPUT INPUT INPUT
Input Method LINE MIC MIC LINE MIC MIC
Power to Microphone -
Not Supported Supported -
Not Supported +48V
Note
To use a microphone that requires phantom powering, turn it on while connected, and then set it to [INPUT Terminal/MIC+48V].
Caution When using a microphone, set [Audio Input Mode] correctly according to the specifications of the microphone. Failure to do so may damage the camera or microphone.
[Input Volume] Settings for the volume to be inputted from the microphone connected to the camera. [Current Volume Level (L)], [Current Volume Level (R)] Displays the current volume level in the status bar.
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[Attenuator] Select whether to use the attenuator (20 dB) when the MIC input method is selected for [Audio Input Mode].
IP Audio Streaming
Features settings for IP Audio streaming. [Distribution Bit Rate (kbps)] Select the bit rate for distribution.
Important
· Video and audio may not be synchronized. · Depending on the performance of the computer and the network environment, audio may be choppy. · If using antivirus software, audio may be choppy. · If communication is temporarily interrupted by reseating of the LAN cable for example, the audio will be disconnected. In this case,
reconnect the device to the camera.
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[System] > [Server] > [HTTP/Video]
Setting for the HTTP Server for distributing Settings Page and videos over the network, and video distribution via HTTP.
HTTP Server
Settings for the authentication method and HTTP port. Important
A confirmation dialog will appear when the [HTTP port] or [HTTPS port] settings are changed, and the connection to the camera from the active web browser may become disabled. If the changed settings are to be applied, click [OK]. If unable to reconnect to the camera from the web browser after restarting the camera, a message appears with a suggested URI, if any, to reconnect to the camera. If unable to connect to the camera through the displayed URI, contact your system administrator.
[Authentication Method] Select the authentication method to be used by the HTTP Server. [HTTP Port] Enter the HTTP port. In general, use [80] (factory default setting). [HTTPS Port] Enter the HTTPS port. In general, use [443] (factory default setting).
Video Server
Settings for clients which can connect to the Video Server. [Maximum Number of Clients] Enter the maximum number of clients that can connect to the camera simultaneously. If [0] is entered, only the administrator is allowed to connect.
Important
If there are many clients to distribute, the video frame rate may decrease or the audio may be cut off.
[Maximum Connection Time (sec.)] Enter the maximum time, in seconds, that individual client can connect to the camera. If [0] , the connection time is unlimited.
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[System] > [Server] > [RTP]
Settings for video and audio streaming using RTP.
RTP Server
Settings for use of RTP, RTSP authentication method and port number. [RTP] Select whether to use RTP. [RTSP Authentication Method] Select a RTSP authentication method. Since RTSP authentication method is set independently from HTTP Server authentication method, it is necessary to configure the setting for each authentication method. [RTSP Port] Enter the RTSP port. In general, use [554] (factory default settings).
Audio Settings
Settings for multicast audio transmission. [Audio Compression Method] Displays the audio compression method and the frequency. [AAC-LC 48kHz] as fixed value. [Multicast Address] Enter multicast address for audio transmission as follows. IPv4: in the range of 224.0.0.0 to 239.255.255.255 IPv6: address starting with ff00::/8 [Multicast Port] Enter multicast port for audio transmission. [Multicast TTL] Enter the effective range for multicast distribution. The TTL (Time To Live), representing the effective range for multicast distribution, is decremented each time the signal passes through a router. When it reaches 0, distribution through a router becomes impossible. For example, if TTL is set to [1], multicast distribution is confined to the local segment only and cannot pass through the router.
Note
With one of the following settings, audio multicast distribution is disabled. Set [0.0.0.0] (IPv4) or [::0(::)] (IPv6) for [Multicast Address] . Set [0] for [Multicast Port] or [Multicast TTL].
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RTP Mainstream, RTP Substream 1, RTP Substream 2
Settings for RTP stream distribution, to be configured for each stream. [Video Type] Displays [Video Codec] and [Video Size] set for each video stream in [System] > [Video and Audio] > [IP Streaming Video]. [Multicast Address] Enter multicast address for RTP stream as follows. IPv4: in the range of 224.0.0.0 to 239.255.255.255 IPv6: address starting with ff00::/8 [Multicast Port] Enter multicast port for RTP stream. [Multicast TTL] Enter the effective range for multicast distribution of RTP stream. The TTL (Time To Live), representing the effective range for multicast distribution, is decremented each time the signal passes through a router. When it reaches 0, distribution through a router becomes impossible. For example, if TTL is set to [1], multicast distribution is confined to the local segment only and cannot pass through the router. [Audio Transmission] Select whether to use the audio transmission of RTP stream. When [Disable] is set for [System] > [Video and Audio] > [Audio] > [General Audio] > [Audio Input], [Enable] cannot be set.
Note
· With one of the following settings, the multicast distribution of RTP stream is disabled. Set [0.0.0.0] (IPv4) or [::0(::)] (IPv6) for [Multicast Address] . Set [0] for [Multicast Port] or [Multicast TTL].
· URL for RTP stream rtsp://IP address: port/rtpstream/config1(to 3) Example: rtsp://192.168.100.1:554/rtpstream/config1 Note: Distribution method depends on the request for distribution from the RTP client application. Distribution method depends on the request for distribution from the RTP client application. config1 requests the distribution of Mainstream, config 2 requests Substream 1, and config 3 requests Substream 2.
· Video quality of [Bit Rate Control] of Main and Sub1 uses the settings in [System] > [Video and Audio] > [IP Streaming Video] (P. 45) · [Video Distribution] in [System]> [Security]> [User Management]> [User Authority] is not reflected in RTP. · In an environment using proxy server or firewall, the video from the RTP stream may not be displayed. In such a case, contact your
system administrator. · When the host access restriction is applied to a client during the RTP over UDP stream distribution, it may take from a few seconds to
several tens of seconds to stop the distribution.
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[System] > [Communication] > [Network]
Settings for connecting to the network.
Important
If changing settings related to network connection, it might not be possible to connect to the camera from the web browser. In this case, by clicking [Apply] or [Apply and Reboot], a dialog for confirmation will be displayed. Click [OK] to apply the change. If unable to reconnect to the camera from the web browser after the camera is restarted due to a configuration change, a message appears with a suggested URI, if any to reconnect to the camera. If unable to connect to the camera through the displayed URI, contact the system administrator.
LAN
Settings for the transmission data size from the camera. [Maximum Packet Size] Enter the maximum size for the packets transmitted from the camera. In general, it is not necessary to change from 1500. When using IPv6, it is necessary to set 1280 or higher. When using ADSL, by slightly decreasing the value, transmission efficiency may be improved.
IPv4
Settings for connection to the camera by IPv4. IPv4 address can be acquired automatically from the DHCP Server or can be set manually.
Important
· Regarding [IPv4 Address], [Subnet Mask] and [IPv4 Default Gateway Address] for manual setting of IPv4, contact your system administrator.
· If there is any error in the settings of [IPv4 Address], [Subnet Mask] or [IPv4 Default Gateway Address], access via network may not be possible. In such a case, search cameras using the Camera Search Tool, and set the address again.
[IPv4 Address Settings Method] Select the IPv4 address settings method. For [Manual], enter a fixed IPv4 address to [IPv4 Address]. For [Auto (DHCP)], a value acquired from DHCP Server will be set automatically to [IPv4 Address (DHCP)] and [IPv4 Default Gateway Address (DHCP)].
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Important
When using IPv4 address settings in [Auto (DHCP)], in an environment with a router between the DHCP Server and the camera, IPv4 address may not be assigned correctly. In such a case, select [Manual] to set the fixed IPv4 address.
[IPv4 Address] When [IPv4 Address Settings Method] is [Manual], enter the fixed IPv4 address. [Subnet Mask] When [IPv4 Address Settings Method] is [Manual], enter the subnet mask value specified for each network. [IPv4 Default Gateway Address] When [IPv4 Address Settings Method] is [Manual], enter a value. Make sure to set, when connecting the camera to a subnet different from IP connection device such as controller. [AutoIP] Select whether to use AutoIP. When the AutoIP address is enabled, IP address automatically set will be displayed in [IPv4 Address (AutoIP)].
IPv6
Settings for connection to the camera using IPv6. IPv6 address can be acquired automatically from the RA or the DHCPv6 Server, or can be set manually.
Important
Regarding [IPv6 Address (Manual)], [Prefix Length] and [IPv6 Default Gateway Address] for manual setting of IPv6, contact your system administrator.
[IPv6] Select whether to use IPv6, [Auto (RA)] Select [Enable], when automatically setting the address using RA (Router Advertisement, network information transmitted automatically from the router). [Auto (DHCPv6)] Select [Enable], when automatically setting the address using DHCPv6. [IPv6 Address (Manual)] For setting the address manually, enter a fixed IPv6 address. [Prefix Length] For setting the address manually, enter a prefix length. [IPv6 Default Gateway Address] For setting the address manually, enter a default gateway address. Make sure to set, when connecting the camera to a subnet different from IP connection device such as controller. [IPv6 Address (Auto)] When [IPv6] is [Enable] and [Auto (RA)] or [Auto (DHCPv6)] is [Enable], the address automatically acquired will be displayed.
DNS
Settings for the DNS Server address. DNS Server address can be set manually or can be acquired automatically from the DHCP/DHCPv6 Server. [Name Server Address 1], [Name Server Address 2] Enter the name server address to be registered. When only one address is to be registered, leave [Name Server Address 2] blank.
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Note
If [Name Server Address 1] cannot be used, make access to [Name Server Address 2]. However, it is assumed that [Name Server Address 2] set beforehand.
[Set Name Server Address Automatically] Select the server for setting automatically the name server address. When using DHCP, set [IPv4 Address Settings Method] to [Auto (DHCP)] (P. 52). When using DHCPv6, set [IPv6] to [Enable] and [Auto (DHCPv6)] to [Enable] (P. 53). [Name Server Address (DHCP)] When [Set Name Server Address Automatically] is set as [Use DHCP] or [Use DHCP/DHCPv6], the name server address acquired from the DHCP Server will be displayed. [Name Server Address (DHCPv6)] When [Set Name Server Address Automatically] is set as [Use DHCPv6] or [Use DHCP/DHCPv6], the name server address acquired from the DHCPv6 Server will be displayed. [Host Name] The host name of the camera can be registered with alphanumeric characters to the name server. [Search Domain] When adding a domain name to the search domain list, enter the domain name and click [Add]. If a domain name is specified in the search domain list, it will be handled in the form of host name + domain name simply by specifying the host name without the domain name in the specified server such as NTP and RTMP. [Search Domain List] Displays a list of domain names added in [Search Domain]. Queries are sent to the DNS Server in order from the top of the list of domain names. With the or button on the right, the order of the domain names can be changed. Select a domain name and click [Delete] to delete the domain name.
mDNS
Settings for use of multicast DNS. When using mDNS, IP address and host name information of the camera is notified to other hosts on the network. [mDNS] Select whether to use mDNS. For using NDI|HX as a communication protocol (P. 57), set [mDNS] to [Enable].
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[System] > [Communication] > [Wireless LAN]
Settings for the access point for directly connecting the camera and the wireless LAN supported devices. By setting different IP addresses for the Wireless LAN and the Wired LAN, it possible to choose and use according the purposes.
Interface
Settings for use of the wireless LAN. [Wireless LAN] Select whether to use the wireless LAN.
Access Point
When [Wireless LAN] is set as [Enable], set the SSID and the authentication method etc., so that the camera functions as the access point. [SSID] Enter the network name (SSID). Enter in single-byte alphanumeric characters, numbers, or symbols. [Authentication Method] Fixed as WPA2-PSK/WPA3-SAE mix. [Password] Enter a password for the access point. Enter in single-byte alphanumeric characters, numbers, or symbols. [Confirm Password] Enter the same password as above for confirmation. [Channel Setting] When connecting multiple devices at the same frequency, set the channel to avoid radio interference.
Note
If the SSID is changed, it is also required to change the password.
IPv4
Settings of IPv4 for connecting the wireless LAN and the wired LAN at the same time. 55
[IPv4 Address] Enter the fixed IPv4 address. [Subnet Mask] Enter specified subnet mask value for each network.
Note
The wireless connection must be on a different subnet than the wired LAN. If the specified IP address is in the same subnet as the wired LAN, an error occurs.
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[System] > [Communication] > [External Connection (IP)]
Settings for communication for connecting controllers, etc. via IP.
Standard Communication (IP)
Settings for operating the cameras from the controller connected by the standard IP communication. [Standard Communication (IP)] Select whether to use [Standard Communication (IP)] for the connection with the controller. [Response Port Number] Select whether to use a fixed port number (52381) or a source port number when communicating with the controller. [Camera IP Settings Inquiry] Select whether to allow the inquiry on the camera IP settings from the controller. [Camera IP Settings Network Settings] Select whether to allow to change the network settings of the camera from the controller.
NDI|HX
Settings for exchanging data with NDI|HX supported devices. [NDI|HX] Select whether to use [NDI|HX] as the communication protocol. For setting to [Enable], go to [System] > [Communication] > [Network] > [mDNS] and select [Enable] (P. 54).
Note
When [System] > [Video and Audio] > [IP Streaming Video] > [Mainstream] >[Video Codec] is set to [H.265], NDI|HX cannot be used.
[Audio Transmission] Select whether to use the audio transmission. When [Disable] is set for [System] > [Video and Audio] > [Audio] > [General Audio] > [Audio Input], [Enable] cannot be set. [Discovery Server] Select whether to use the Discovery Server. When set to [Enable], it notifies the Discovery Server only of the IP address and does not notify other hosts of the IP address nor hostname. [Discovery Server IP Address] Enter the IP address of the Discovery Server.
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[Multicast Distribution] Select whether to use the multicast distribution.
Note
For multicast distribution, set the multicast distribution enabled in the NDI client side as well.
[Multicast TTL] Enter the effective range for multicast distribution. The TTL (Time To Live), representing the effective range for multicast distribution, is decremented each time the signal passes through a router. When it reaches 0, distribution through a router becomes impossible. For example, if TTL is set to [1], multicast distribution is confined to the local segment only and cannot pass through the router. [Group Settings] Select whether to use the group settings. When a group name to which the camera belongs is specified, the camera connects only to NDI clients with the same group name. [Group Name], [Group List] Enter the group name. By clicking [Add], the entered group name will be displayed in the group list. Select a group in the group list and click [Delete] to delete the group.
RTMP
A communication protocol for the streaming playback of video and audio, and sending and receiving the data. [RTMP] Select whether to use [RTMP] as the communication protocol.
Note
When [H.265] is set for [System] > [Video and Audio] > [IP Streaming Video] > [Mainstream] > [Video Codec], RTMP cannot be used.
[Video Stream] Select the type of the video stream. Substream 2 cannot be used. [Audio Stream] Select whether to use the audio stream. When [Disable] is set for [System] > [Video and Audio] > [Audio] > [General Audio] > [Audio Input], [Enable] cannot be set. [URL] Enter the URL of the server set on the distribution server side. Enter the string of characters starting with rtmp:// or rtmps://. [Stream Key] Enter the stream key set on the distribution server side. [Streaming] By clicking [Start] to start the streaming, the button becomes [Stop]. By clicking [Stop], the streaming ends.
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[System] > [Communication] > [External Connection (Serial)]
Settings for communication by the serial connection of controllers, etc.
Note
Connect the Remote Camera Controller RC-IP100 via IP. This camera cannot be controlled by the serial connection.
Serial Port
Detail settings for the serial port.
[Serial Port] Select whether to use the serial port.
[Serial Port Connection Type] RS-422 as fixed value.
[Baud Rate (bps)] Select the Baud Rate value.
[Data Length (bit)] Data length of serial communication is fixed at 8 bit.
[Start Bit (bit)] The length of the start bit is fixed at 1 bit.
[Stop Bit (bit)] The length of the stop bit is fixed at 1 bit.
[Parity] The settings for the error detection code is fixed to None
Note
In the next item, if the [Standard Communication (Serial)] is set as [Enable], the settings for the baud rate of the serial communication, data
length, stop bit, and parity will be changed as follows.
Baud rate
: Speed of Standard Communication (Serial)
Data length (bit) : 8
Stop bit (bit) : 1
Parity
: None
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Standard Communication (Serial)
Settings for connection with standard serial communication. [Standard Communication (Serial)] Select whether to use standard serial communication. [Serial Device Address] Select the address of the camera. When [Auto] is selected, addresses will be automatically assigned.
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[System] > [Security] > [Certificate Management]
Manage server certificates. It is also possible to create a self-signed certificate to use, for example, for operation test.
Server Certificate Management
Manage the server certificates. [Server Certificates] Perform this operation to import server certificates. Click [...] and specify the certificate file to be imported, and then click [Import]. [Server Certificate Password] Set the password to use when importing and exporting the server certificate. [Server Certificate List] Click [View] to display the information of server certificates, as a list. Certificate's validity is displayed in GMT (Greenwich Mean Time). Specify the certificate and click [Export] to export the certificate information. Click [Delete] to delete it from the list.
Create Certificate
Create server certificates.
Important
It is advised to use self-signed certificate for such as operation tests that do not require full security. It is recommended to acquire and install a server certificate issued from CA for a full-scale system operation.
[Generate Certificate Signing Request] Click [Execute] to create a server private key and generate a certificate signing request. Once processed, the certificate signing request will be displayed in a separate window. [Create Self-Signed Certificate] Enter the following items, click [Apply], and click [Execute] to create a self-signed certificate.
Note
Creating a certificate takes time, so it is recommended to stop the video distribution processes etc.
[Country (C)] Enter the ISO3166-1 alpha-2 country code. [State/Province (ST)], [Locality (L)], [Organization (O)], [Organizational Unit (OU)], [Common Name (CN)] Enter state/province name, locality, organization name, organizational unit and common name in alphanumeric characters (spaces or printable characters). Enter an FQDN format host name, etc. to set the common name (required). [Validity Period Start Date], [Validity Period End Date] Set the validity period of the certificate to be created (required when creating a self-signed certificate).
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[System] > [Security] > [SSL/TLS]
Settings for encrypted communications and server certificates.
Encrypted Communications
Settings for encrypted communications. [HTTPS Connection Policy] Set SSL/TLS communication with HTTPS connections. Select [HTTP] if SSL/TLS communication is not performed. Select [HTTPS] or [HTTP and HTTPS] to perform SSL/TLS communication. Connections using SSL/TLS are enabled after rebooting. If [HTTPS] is selected, HTTP access is also redirected to HTTPS to perform SSL/TLS communication.
Important
· Even if SSL/TLS communication is set to use here, SSL/TLS communication is not performed unless a certificate has not been installed. · Video distribution performance decreases when performing SSL/TLS communication.
Server Certificate
Settings for server certificate for use. [Server Certificates] Select a certificate to use from the certificates registered in [System] > [Security] > [Certificate Management] > [Server Certificate Management], and click [Select]. Follow the displayed messages to reboot. The created certificate takes effect after a reboot. [Certificate Validity Period] Displays the validity period of the selected certificate.
Note
Depending on the server certificate used by the camera and the computer connected to the camera, it may be necessary to install the root certificate, the intermediate CA certificate, or the certificate selected and exported in [Server Certificate List].
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[System] > [Security] > [User Management]
Settings for account to access the camera via an IP connection, such as from a controller.
"Administrator", "authorized user", and "guest user" are the three types of accounts that are able to access the camera. For the minimum user settings and permissions required, refer to "Measures Suitable to the Users' Environment 1: User Management" (P. 103). Administrator: The administrator can access the Settings Page for all settings including granting privileges to authorized users and guest users. Access the camera with the administrator name and password registered with administrator account. Authorized User: This account is used to access the camera by authenticating with a user name and password. It is required to enter a user name and password of the controller or other connecting devices. Guest User: The account is used for the device to access the camera without user authentication.
Important
· Multiple administrator accounts cannot connect to a camera at the same time. · Authorized user and guest user accounts can connect to the camera from multiple devices at the same time. · When using NDI|HX or RTMP, access cannot be controlled by [User Management].
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Administrator Account
Settings for changing the administrator account information that was set at initial setting.
Important
· To ensure system security, set the administrator password that should not be easily guessed by third parties. Be sure not to forget the new password.
· If administrator password is forgotten, restore to the factory default settings (P. 92). Note, however, that this will reset all camera settings to factory default settings including the administrator account, the network information, date and time.
[Administrator Name] Enter the administrator name using alphanumeric characters, hyphens (-), and underscores (_). However, hyphens (-), and underscores (_) cannot be used at the beginning. [Password] Enter the administrator password. Use at least two types from alphanumeric characters, numbers, and symbols. [Confirm Password] Enter the same password as above for confirmation.
Authorized User Account
Add authorized users. [User Name], [Password], [Confirm Password] To add the authorized user, enter the user name and password, then click [Add]. Enter the user name using alphanumeric characters, hyphens (-), and underscores (_). Up to 15 authorized users can be added. For password, use at least two types from alphanumeric characters, numbers, and symbols. [User List] Displays a list of added authorized users. Select a user in the list and click [Delete] to remove the registered user.
User Authority
Set the privileges for authorized users and guest users. This setting enables to set access restrictions for the Settings Page. [Camera Control], [Video Distribution] Select the items for granting users privileges. An authorized user has higher privileges than a guest user.
Important
However, when connected to the RTP server as an authorized user, it is disabled to restrict guest users' privileges.
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[System] > [Security] > [Host Access Restrictions]
Access control can be performed individually by address to access over the network. Set IPv4 and IPv6, respectively.
Important
· To prohibit access via a proxy server in HTTP connection, a proxy server address must be set. · If host access restriction is set mistakenly, access to the Settings Pages themselves may be prohibited, in which case restoring the
factory default settings will become the only means of recovery.
Note
If the same address is entered, the setting that is displayed higher on the list will be applied.
IPv4 Host Access Restrictions
Specify the hosts from which IPv4 access is permitted and prohibited. This setting is common to wired and wireless LANs. [Apply Host Access Restrictions] Select whether to use IPv4 host access restrictions. [Default Policy] Select whether to allow or block access from IPv4 addresses that have not been specified in [Network Address/Subnet]. [Network Address/Subnet] Enter IPv4 addresses into the list and select [Yes] or [No] for access for each address. It is possible to specify the subnet to set access restrictions by network or host. If set to [No], access to all ports is blocked.
IPv6 Host Access Restrictions
Specify the hosts from which IPv6 access is permitted and prohibited. [Apply Host Access Restrictions] Select whether to use IPv6 host access restrictions. [Default Policy] Select whether to allow or block access from IPv6 addresses that have not been specified in [Prefix/Prefix Length]. [Prefix/Prefix Length] Enter IPv6 addresses (prefixes) into the list and select [Yes] or [No] for access for each address. It is possible to specify the prefix length to set access restriction by network or host.
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If set to [No], access to all ports is blocked. 66
[System] > [System] > [Camera]
Settings for Camera Name, camera's Installation Conditions, Tally Lamp, IR Remote Controller, and Genlock.
Camera Name
Settings for the camera name. [Camera Name] Enter any camera name.
Installation Conditions
Settings for camera use suitable for the location the camera will be installed. [Video Flip] Select whether to vertically flip the video. Select the setting suited to the camera installation method, such as ceiling mount or placing on a desk.
Tally Lamp
Settings for the tally lamp. [Tally Lamp Control] Select whether to use tally lamp control. [Tally Lamp Brightness] Select the brightness of the tally lamp when [Tally Lamp Control] is set to [Enable].
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IR Remote Controller
Settings for the IR remote controller. [IR Remote Controller] Select whether to use IR remote controller. For details on IR remote controller, refer to "Chapter 3 IR Remote Controller" (P. 78).
Genlock
Genlock enables to synchronize the video signal of the camera with the external video device. Use the GEN-LOCK terminal to input external sync signals (analog black burst signal or HD ternary signal) to the camera. [Genlock] Select whether to use Genlock. [Genlock Adjustment] Adjusts the H phase of the genlock in the range of approximately ±0.4 H around the phase difference 0.
Note
· When a synchronizable Genlock signal is inputted, synchronization will stabilize after approximately 10 seconds. · If an incorrect Genlock signal is inputted, synchronization may not be stable.
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[System] > [System] > [Date and Time]
Settings for camera date and time.
Current Date and Time
The date and time set in the camera are displayed.
Settings
It is possible to change the date and time setting method, time zone and daylight saving time set at initial setting. [Settings Method] Select the date and time setting method.
[Set manually] Set the desired date and time in [Date] and [Time]. Set the time in 24-hour format in <hour:minute:second> order. [Synchronize with NTP server] Synchronize with the time of NTP server specified in the displayed [Set NTP Server Settings Automatically]. [Set NTP Server Settings Automatically] Select one of the following setting methods:
[Disable] Enter the IP address or host name of the NTP server in [NTP Server]. [Use DHCP] The camera's time is synchronized with the time of the NTP server at the address acquired from the DHCP server. The acquired NTP server address is displayed in [NTP Server (DHCP)]. In order to set this, change [System] > [Communication] > [Network] > [IPv4] > [IPv4 Address Settings Method] to [Auto (DHCP)] (P. 52). [Use DHCPv6] The camera's time is synchronized with the time of the NTP server at the address acquired from the DHCPv6 server. The acquired NTP server address is displayed in [NTP Server (DHCPv6)]. In order to set this, change [System] > [Communication] > [Network] > [IPv6] > [IPv6] to [Enable], then set [Auto (DHCPv6)] to [Enable] (P. 53). [Use DHCP/DHCPv6] The camera's time is synchronized with the time of the NTP server at the address acquired from the DHCP server or DHCPv6 server.
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If the NTP server address can be acquired from both the DHCP server (IPv4) and DHCPv6 server, the NTP server address acquired from the DHCP server (IPv4) will be used. [Synchronization Interval (minutes)] Enter the query interval for the specified NTP server. [Last Sync Time] The time last synchronized with the specified NTP server will be displayed. [Synchronize with computer time] The date and time will be synchronized with that of the computer currently accessing the camera. After clicking [Apply], [Settings Method] will change to [Set manually]. [Time Zone] is not automatically selected, so set it if necessary. Note
If the NTP server IP address is incorrect or a connection with the NTP server cannot otherwise be established, [Last Sync Time] will not be updated, or will be left blank.
[Time Zone] Select the appropriate GMT (Greenwich Mean Time) time difference. When the time zone is changed and [Apply] is selected, the date and time will be automatically changed based on the selected time zone. [Daylight Saving Time] Select whether to automatically adjust for daylight saving time to suit the time zone.
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[System] > [System] > [Environment]
Settings for the frame frequency.
Environment
Setting the frame frequency. [Frame Frequency (Hz)] [Frame Frequency (Hz)] can be changed by the initial settings. The HDMI/SDI output signal format and the frame rate of the IP streaming video are selected according to the frame frequency. Options for [Exposure] > [Shutter Mode] > [Slow (sec.)] also will be changed, so check the settings of presets if they were registered.
71
[System] > [System] > [Language]
Set the language to be displayed on the Settings Page.
Language
Select the display language.
72
[System] > [Maintenance] > [General]
Check camera information such as the firmware version, and perform maintenance on the camera system.
Device Information
[Model Name], [Firmware Version], [Serial Number], [Build Number], [MAC Address (Wired LAN)], [MAC Address (Wireless LAN)] Displays information about the camera.
Tool
Displays license, initialization of the Pan/Tilt settings, and rebooting the camera. [See Third Party Software License Conditions] Third party software license information is displayed as a list. [Pan/Tilt Initialization] If the Pan/Tilt position shifts, click [Execute] to initialize the position. [Reboot] Reboots the camera.
Initialization
Initialize the camera. Important
· Do not turn off the power to the camera while performing [Restore Default Settings]. Turning off the camera at this stage may result in disabling its ability to boot correctly.
· Once [OK] is clicked, the process of restoring the default settings cannot be interrupted.
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[Network Settings and Management Information] When set to [Save], initialization will be performed except for the following settings. · Network Settings · NTP Server · HTTP Server · Host Access Restrictions · Time Zone · Certificates · SSL/TLS · Administrator Name · Administrator Password When set to [Do not save], initialization will be performed all the settings excluding camera's date and time. Since the network settings will be initialized, connection to the camera will not be enabled. Use the Camera Search Tool to configure the initial settings.
Note
Even if the [Network Settings and Management Information] is set to [Save], the [Wireless LAN] setting will be initialized.
[Restore Default Settings] After rebooting, follow the selection in [Network Settings and Management Information] to restore the default settings.
Note
· Before clicking [Execute] in [Restore Default Settings], it is recommended to back up the current settings. · It is possible to restore the factory default settings by using the RESET switch, but be aware that all the settings except the camera date
and time will be restored to the factory default settings (P. 92).
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[System] > [Maintenance] > [Backup/Restore]
This will save/restore all the camera settings.
Backup/Restore
Settings related to backup and restoring. Important
Do not turn off the power to the camera while performing [Back Up Settings] or [Restore Settings]. Turning off the camera at this stage may result in disabling its ability to boot correctly.
[Back Up Settings] All settings except date and time will be backed up. The administrator account and certificates used in SSL/TLS, including private key will also be backed up. [Restore Settings] Restores all settings, except date and time, from the backup file created with [Back Up Settings]. The administrator account, IP address and certificates used by SSL/TLS, including private key will also be restored. After restoring, the camera will be rebooted.
Important
· Be aware that if restored from a backup file of another camera, problems such as duplicate addresses on the network or overwriting with a different Administrator Password may cause problems such as being unable to connect to the camera.
· When restoring the settings, do not use a backup file created with a firmware version newer than that of the camera to restore.
[Encryption Password] Able to set a password to use when backing up and restoring. This is the password for encrypting the backup data itself. When restoring from encrypted backup data, enter the password set when backing up. Use at least two types of single-byte alphanumeric characters, numbers, or symbols.
Note
The settings are not restored if the password set when backing up and the password set when restoring do not match.
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[System] > [Maintenance] > [Update Firmware]
Perform firmware update.
Device Information
[Model Name], [Firmware Version] Camera information is displayed.
Update Firmware
Performs firmware update. Important
Do not turn off the power to the camera while performing [Update Firmware]. Turning off the camera at this stage may result in disabling its ability to boot correctly.
[Restore Default Settings] Updating the firmware restores to the default settings. If set to [Restore], everything is restored except the following settings. · Network Settings · NTP Server · HTTP Server · Host Access Restrictions · Time Zone · Certificates · SSL/TLS · Administrator Name · Administrator Password
Note
Even if the [Restore Default Settings] is set to [Do not restore], the [Wireless LAN] setting will be restored.
[Update Firmware] Click [...] to select the firmware file for updating and click [Execute]. When a confirmation message is displayed. click [OK] to start Update Firmware. During update, the camera's front STATUS lamp will blink. After update firmware is performed, the camera will be rebooted.
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[System] > [Maintenance] > [Log]
Display and download log messages.
View Logs
Displays the history of camera operation and connection. [System Log], [Error Log] When [View] is clicked, log messages from the time the camera was turned on is displayed. When [Download] is clicked, the message list can be downloaded as a file. For details on log message, refer to "List of Log Messages" (P. 85).
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Chapter
IR Remote Controller
This section describes the features and handling of the included IR remote controller.
Names and Functions of Parts
(1)
(8)
(2)
(3)
(4)
(5)
(6)
(9)
(7)
(10)
(11)
(1) ON/STANDBY button Use the button to switch between the camera on and standby mode. Set it to standby if required to stop HDMI/ SD output or IP distribution of videos. When the camera receives the remote controller's signal, the POWER lamp on the front of the camera flashes twice (green). The POWER lamp lights up (orange) when the camera is in standby, and blinks (orange) when the camera is returning to standby.
(2) PRESET Set a preset. If a number (1 to 10) is pressed while pressing the SET button, the current camera settings such as camera angle, zoom and focus are saved as a preset to that number.
Note
· Registrable presets are 1 to 10. Presets unable to register are 11 to 100. · If any preset is registered to 1 to 10, the new setting is overwritten. · Presets from the IR remote controller are unable to be deleted.
(3) P/T INIT. button If the pan/tilt position is shifted, press the P/T INIT. button to initialize the position.
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(4) , , , , HOME button Press or button to change the camera angle in the tilt direction, or press or camera angle in the pan direction. Press the HOME button to return the camera angle to the front (home position).
(5) CAMERA SELECT Press the number of the camera wanting to operate with the IR remote controller. Use the SERVICE switch on the back of the camera to set the camera number.
button to change the
Note
If there is a camera set to the same camera number nearby, the IR remote controller may operate the cameras simultaneously. It is recommended to use a different camera number for cameras installed nearby. For details on setting the camera number, refer to "Installation Guide/Important Information".
(6) ZOOM Press the T button to zoom in (telephoto), and the W button to zoom out (wide angle).
(7) ZOOMSPEED Adjusts the zoom speed. Press the FAST button to increase the operating speed or the SLOW button to decrease it.
(8) OPTION button Not supported (for future expansion).
(9) P/T SPEED Adjusts the pan/tilt speed. Press the FAST button to increase the operating speed or the SLOW button to decrease it.
(10) PAN DIRECT. Press the REV. button to reverse the panning direction. Press the STD button to return to the original direction.
(11) FOCUS, MF/AF Use for focusing. Press the AF button to adjust the focus automatically. To adjust the focus manually, press the MF button, then the F (FAR) button and the N (NEAR) button to adjust.
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Handling the Remote Controller
Battery Replacement
Remove the battery cover on the back of the remote controller, and insert two new AAA batteries by paying attention to the + positive and - negative directions. Close the battery cover tightly until it snaps.
Precautions
· If the remote controller does not work, replace the battery with a new one. · Do not drop or damage the remote controller. · Avoid getting liquid on the remote controller. This may cause the remote controller to malfunction.
81
Chapter
Appendix
This chapter explains the measures to take when trouble occurs or a log message is displayed during camera use. It also explains how to reset the camera to the factory default settings, perform routine maintenance, major specifications and camera security measures.
Troubleshooting
Before contacting the dealer from where the product was purchased or Canon Customer Service Center, check the following items. If a log message is displayed, check the details of the message and the corresponding countermeasures in the log message list.
Note
· For information on troubleshooting for the Remote Camera Control Application, the Remote Camera Controller RC-IP100, refer to each manual.
· A problem caused by the security software may occur. Configure to exclude the camera, or the software where the problem occurred, in the security software.
Problem The camera does not launch.
Settings Page is not displayed.
Unable to connect to the camera in wireless LAN.
Unable to operate the camera from the IR remote controller. The camera cannot be operated from the IR remote controller that supports Standard Communication (Serial).
There is no audio during IP distribution. There is no video or audio on the external monitor during HDMI/SDI output. There is no audio.
Countermeasures
· If a PoE+ hub being used, check if the LAN cable is connected correctly. · If an AC adapter is being used, check if the AC adapter is connected correctly. · Turn the camera off and restart (Refer to "Installation Guide/Important Information"). · Some PoE+ supported hubs limit the power used per port or the total power
consumed by each port. If the limit is exceeded, it may not start, so check the instructions of PoE+ supported hub for use.
· Check if the LAN cable is connected correctly. · Check if the network to which the camera is connected is set up correctly. In
particular, check if the IP address, subnet mask and default gateway address are set within the ranges supported by the applicable network. · If the IP address was changed, the new address will not become effective until the camera is rebooted. · Check if the correct URI (camera IP address) is entered in the web browser. · Check whether the connection is from a computer whose access is blocked in [System] > [Security] > [Host Access Restrictions] (P. 65). · Ask the system administrator whether the authentication method set in [System] > [Security] > [Certificate Management] (P. 61) and the combination of [User Name], [Password] and certificates match the rules of the network to connect to. · Configure to exclude the camera, or the software where the problem occurred, in the security software.
· Exceeds the maximum number of devices that can be connected to the camera via wireless LAN. Disconnect the wireless LAN connection of the devices that do not use the camera.
· There is a possibility that the signal is bad or there is signal interference by electronic equipment around the camera. Refer to "Cautions and Troubleshooting for Wireless LAN Connection" (P. 19) and respond accordingly.
· Reset the camera (P. 73) and start from the initial settings again (P. 14).
· Go to [System] > [System] > [Camera], and select [Enable] for [IR Remote Controller] (P. 68).
· Check the IR remote controller's CAMERA SELECT number and the setting of the SERVICE switch on the rear of the camera.
· RS-422 connection is not working correctly. Check the connection to the RS-422 terminal and the wiring of the RS-422 cable.
· The remote controller and the setting of serial connection on the Settings Page are different. Select [System] > [Communication] > [External Connection (Serial)], check [Serial Device Address], and set the camera number to the same as that of the remote controller. Also set Baud Rate (9600 bps or 38400 bps) to the same setting.
· If there is no audio, check the settings in [System] > [Video and Audio] > [Audio] as well as the sound and audio device settings for the computer.
· Audio cannot be heard on the Settings Page.
· The camera is not properly connected to an external monitor. Check the cable connections, reseat the cable, or turn the camera off and restart.
· Set the external monitor according to the output signal of the camera.
· Set [System] > [Video and Audio] > [Audio] > [General Audio] > [Audio Input Mode] correctly, depending on the microphone connected.
· If an external microphone requires phantom power for the INPUT terminal, set [System] > [Video and Audio] > [Audio] > [General Audio] > [Audio Input Mode] to [INPUT Terminal/MIC+48V].
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Problem
Countermeasures
The sound is distorted or reduced.
· Shooting near loud sounds (fireworks, concerts, etc.) may distort or make the sound smaller than it actually is. In [System] > [Video and Audio] > [Audio] > [General Audio] > [Input Volume], adjust the volume of the input audio.
Forgot the administrator password.
· It is possible to initialize all settings of the camera excluding date and time using the RESET switch (P. 92). After performing initialization, use the Camera Search Tool to register the administrator account again. The IP address and subnet mask, etc. also need to be set again because the network settings are initialized.
The tally lamp does not light.
· In [System] > [System] > [Camera], set [Tally Lamp Control] to [Enable].
The STATUS lamp on the front of the camera is flashing.
· The pan/tilt position is shifted. Executing [Pan/Tilt Initialization] in [System] > [Maintenance] > [General] > [Tool] initializes the pan/tilt position. If using an IR remote controller, press the P/T INIT button to initialize.
Out of focus.
· When autofocus is used to control the focus, some subjects may be difficult to focus on automatically. If this happens, adjust the focus manually.
· When [AF Mode] is set to [AF-Boosted MF], start focusing manually until the AF frame changes to white (automatic adjustment range).
· If the lens is dirty, please clean it. For details, refer to "Cleaning the Lens" (P. 96).
Subject appears bent diagonally.
· When shooting a fast-moving subject with the camera or when the angle of view changes during shooting, the subject may appear to be bent diagonally. This is a phenomenon that occurs when a CMOS image sensor is used, and is not a camera malfunction.
The image rotates in the opposite direction to the camera operation.
· Make sure [System] > [System] > [Camera] > [Installation Conditions] is set to [Video Flip] correctly (P. 67).
· If connecting to a remote controller, the setting of the controller may be reverse. For details, refer to the instruction manual of controller.
Files cannot be saved.
· Operation System prohibits saving to certain folders. Accordingly, an attempt to save a file may fail. Specify [Documents], [Pictures] and other folders.
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List of Log Messages
Log Messages on the Camera
The list of log messages displayed in [System] > [Maintenance] > [Log] > [View Logs] on the Settings Page (P. 77). Log messages are classified into the following types.
Category crit err warning notice info
Level Error Error Warning Warning Information
Code 4xx 3xx 2xx 1xx 0xx
Fault level Software-level failure (Task operations will stop) Operational error (Operations will continue) Non-operational error Error external to the system Information on normal operation
Note
If no content is recorded in a log for approximately two hours, "-- MARK --" will be recorded in the message area.
Error Log
System Error
S303 Error on saving settings [err]
Description
Can't update files of system settings (S303)
Meaning
An error generated while the system was saving a setting, Can't update system settings.
Countermeasure
If the error is detected after rebooting, initialize to the factory default settings. If the problem persists, contact the dealer.
S320 PAN/TILT operation error [err]
Description
%1 error occurred. [%2] (S320)
%1
PAN | TILT
%2
Error details
Meaning
An error occurred during operation or stopping of PAN/TILT.
Countermeasure
Check if there is anything that interferes with the PAN/TILT operation, such as the contact of the camera head with something. After resolving, execute [Pan/ Tilt Initialization] (P. 73). If it is still not resolved, it may be a camera failure, so contact the dealer.
S330 Broken Fan [err]
Description
FAN does not rotate. (S330)
Meaning
The fan does not rotate or a significant decrease in speed is detected.
Countermeasure If the error is still detected after rebooting, it may be a failure with the fan, so contact the dealer.
S332 Fan Operation has failed [err]
Description
Cannot control FAN. (S332)
Meaning
IO is not available to control the fan.
Countermeasure If the error is still detected after rebooting, it may be a fan failure, so contact the dealer.
S350 Error in resuming from or switching to standby [err]
Description
Failed to resume from standby or switch to standby (S350)
Meaning
Failed to resume from or switch to the standby status.
Countermeasure If the error is still detected after rebooting, contact the dealer.
85
S360 Audio Video synchronize error [err]
Description
Audio Video synchronize error. (S360)
Meaning
Video/Audio synchronize error
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
Audio server error
B301 Audio device error [err]
Description
cannot use audio device for %1 [%2:%3] (B301)
%1
Send/Receive type (rx | tx)
%2
Error type (open | write | flush)
%3
Error number
Meaning
Detected an error in the audio device.
Countermeasure If the error is still not cleared, contact the dealer.
B402 Audio server initialization failed [err]
Description
wvaudio initialization error [%1] (B402)
%1
Error number
Meaning
The audio server could not be initialized. The audio server stops.
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
B403 Settings change failed [err]
Description
cannot set config [%1:%2] (B403)
%1
Error notification number
%2 Meaning
Error number
The settings could not be updated. The audio server stops.
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
Video error
V400 Video input initialization error [crit]
Description
video %1 initialization failure - %2 (%3) (V400)
%1
Video number
%2
Process description
%3
Error details
Meaning
The video input function was stopped because the video input system could not be initialized.
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
V401 Video input command error [crit]
Description
video command error - %1 (V401)
%1
Procedure details
Meaning
The video input function was stopped because a video input command could not be processed. Or, it may not operate in the desired setting.
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
V402 Video input frozen [crit]
Description
video %1 stalled (V402)
%1
Video number
Meaning
The video input function was stopped because the video input from the camera stopped.
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
Standard communication (IP) error
D401 Standard communication (IP) initialization failed [crit]
Description
Standard Com initialization error[%1] (D401)
%1
Error number
Meaning
Standard communication (IP) could not be initialized.
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
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RTP error
R401 RTP initialization failed [crit]
Description
RTP initialization error[%1] (R401)
%1 Meaning
Error number RTP could not be initialized.
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
NDI|HX error
P401 NDI|HX initialization failed [crit]
Description
NDI|HX initialization error[%1] (P401)
%1 Meaning
Error number NDI|HX could not be initialized.
Countermeasure If the error is still detected after rebooting, it may be a failure, so contact the dealer.
Warning log
Audio server warning
B203 Audio message send failure [warning]
Description
%1 %2 Meaning
audio message send error %1 [%2] (B203) Message type Error number Failed to send audio message.
B204 Audio message receive error [warning]
Description
%1 %2 Meaning
audio message recv error [%1:%2] (B204) Error notification number Reason for error Failed to receive audio message.
Camera application warning
C211 Camera control command overflow [warning]
Description
command queue overflowed (C211)
Meaning
The camera control command queue overflowed, and some commands were discarded.
Countermeasure Send the camera control command again after a while.
R102 RTSP connection failure [notice]
Description %d
Meaning
RTSP Error: error_code=%d: (R102)
400: When an invalid RTSP request is received etc. 503: The maximum number of RTP connections has been exceeded, or a request for multiple session streaming with tunneling for the same stream has been received, etc.
RTSP connection has failed.
R103 RTP session disconnected [notice]
Description
%1 Meaning
session closed: num_of_sessions=%1 (R103)
Total number of sessions for clients
The session was disconnected from the client due to a factor other than TEARDOWN. (For example, TCP FIN)
R104 RTP session deleted [notice]
Description
session removed: num_of_sessions=%1 (R104)
%1
Total number of sessions for clients
Meaning
The session was deleted due to errors. (Session Timeout or when an invalid RTSP request is received)
RTP warning
R101 RTSP authentication failure [notice]
Description
RTSP Error: error_code=401: Unauthorized (R101)
Meaning
RTSP authentication failed.
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Notification log
System notification
S001 System started [info]
Description
starting paramd (S001)
Meaning
Parameter management module started.
S002 System settings changed [info]
Description Meaning
Updated system settings. (S002)
Settings not requiring rebooting were changed.
S070 Change to certificate [info]
Description %1 %2 Meaning
%1: succeeded to %2 certificate (S070) ssl generate | import | delete | export A certificate was created/imported/ deleted/exported
S080 The power required to start the camera system is not supplied. [info]
Description Meaning
Insufficient power to boot the camera system. (S080)
The power required to start the camera system is not being supplied.
Countermeasure Use a DC or PoE+ supported L2 switch as the power source.
S046 Connect a device through a wireless LAN [info]
Description %1 Meaning
Connected : %1 (S046) MAC address of the connected device Device successfully connected.
S047 Disconnect a device connected through a wireless LAN [info]
Description %1 Meaning
Disconnected: %1 (S047) MAC address of the connected device Disconnected from the device.
S043 Wireless LAN Interface Enabled [info]
Description
wireless interface enabled (S043)
Meaning
The wireless LAN interface is enabled.
S045 Wireless LAN Interface Disabled [info]
Description
wireless LAN interface disabled (S045)
Meaning
The wireless LAN interface has been disabled.
S050 IPv4 address assigned to wired LAN interface [info]
Description
%1 %2 Meaning
IPv4 Address %1 %2 was assigned to the wired I/F (S050) Set IPv4 address "from router" for DHCPv4 address IPv4 address is set for wired LAN.
S051 IPv6 address assigned to wired LAN interface [info]
Description
%1 %2 Meaning
IPv6 Address %1 %2 was assigned to the wired I/F (S051) Set IPv6 address "from router" for DHCPv6/RA address IPv6 address is set for wired LAN.
S052 IPv4 address assigned to wireless LAN interface [info]
Description
IPv4 Address %1 was assigned to the wireless I/F (S052)
%1
Assigned IPv4 address
Meaning
IPv6 address is assigned to wired LAN.
S054 IPv4 address for wired LAN interface is released [info]
Description
%1 %2 Meaning
IPv4 Address %1 %2 was released from the wired I/F (S054)
Released IPv4 address
"from router" for DHCPv4 address
IPv4 address assigned to wired LAN is released.
88
S055 IPv6 address for wired LAN interface is released [info]
Description
%1 %2 Meaning
IPv6 Address %1 %2 was released from the wired I/F (S055)
Released IPv6 address
"from router" for DHCPv6/RA address
IPv6 address assigned to wired LAN is released.
S056 IPv4 address for wireless LAN interface is released [info]
Description
%1 Meaning
IPv4 Address %s was released to the wireless I/F (S056)
Released IPv4 address
IPv4 address assigned to wireless LAN is released.
S140 Wired LAN and wireless LAN interface on the same subnet [notice]
Description
same subnet ethernet interface and wireless LAN interface (S140)
Meaning
The wired and wireless LANs are configured on the same subnet.
HTTP Server Notification
H001 System started/stopped [info]
Description
%1 httpd (H001)
%1
Starting or stopping
Meaning
HTTP Server started/stopped.
H145 Authentication failure [notice]
Description %1
%2 Meaning
Authentication failed for %1, IP: %2 (H145)
Implemented countermeasures against URL XSS vulnerability (Equivalent to ftpd)
IP address
Authentication failed.
W030 Startup and shutdown of WebView Livescope Client [info]
Description %1 %2 Meaning
%1%2 host=<Host>, user=<User>, prio=<Priority>(W030)
W: WebView session, V: Session-less video client, N: Session-less event client
+: Connect, -: Disconnect
The camera server client was connected or disconnected.
W031 Transmitted video data size [info]
Description
%1= host=<Host>, user=<User>, video=<Number of frames> (W031)
%1 Meaning
W: WebView session, V: Session-less video client
When a client disconnected, the total data that was sent to the client is displayed in number of frames.
W103 Authentication failure [notice]
Description Meaning
Authentication failed, IP: <IP address> (W103)
Authentication failed.
Audio server notification
B001 Audio server started/stopped [info]
Description %1 Meaning
%1 audio. (B001) starting | stopping The audio server started/stopped.
B101 Received unusual request [notice]
Description
%1 unusual request[%2] (B101)
%1 %2
Meaning
Client host IP address Unusual type (400 | 404)
Refused the request due to command error (400) and parameter error (404).
wvhttp notification
W001 System started/stopped [info]
Description
%1 webview (W001)
%1
Starting or stopping
Meaning
wvhttp server (webview) started/ stopped.
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B102 Client connection denied [notice]
Description
%1 request denied[%2] (B102)
%1
Client host IP address
%2
Denial type (41 | 43 | ...)
Meaning
Client connection was denied due to an authentication error (41), time specification error (42), insufficient resource (43), specification of unsupported codec (45), specification of unpermitted user level (47), too many clients (49) or invalid operation mode (4a).
Countermeasure
41: Check user name, password or user list used when connecting. 42: Check playtime or maximum connection time settings used when connecting. 43: Reconnect or restart. 45: Use supported client software. 47: Check user level used when connecting. 49: Check client number settings. 4a: Check if usage of audio server is enabled.
B103 Client forcibly disconnected [notice]
Description
%1 access denied[%2] (B103)
%1
Client host IP address
%2
Denial type (41 | 42 | 4a)
Meaning
Connection was initially permitted, but the setting has subsequently been changed to prohibit access, thereby triggering a forced disconnection (the denial type is the same with B102).
Camera application notification
C001 Camera control module started/ stopped [info]
Description
%1 camerad (C001)
%1 Meaning
starting | stopping
The camera control module started/ stopped.
C002 Camera application started/stopped [info]
Description Meaning
starting cameraappl (C002) The camera application started.
Video notification
V001 Video server started/stopped [info]
Description
%1 video (V001)
%1 Meaning
Starting or stopping The video server started/stopped.
Standard communication (IP) notification
D001 Standard communication (IP) notification started/stopped [info]
Description %1 Meaning
%1 Standard Com (D001)
Starting or stopping
The standard communication (IP) started/stopped.
RTP notification
R001 RTP started/stopped [info]
Description %1 Meaning
%1 RTP (R001) Starting or stopping The RTP started/stopped.
R002 RTSP PLAY request received [info]
Description %1
%2 Meaning
PLAY received: client_IP=%1, num_of_sessions=%2 (R002)
Client IP address · Displays "HTTP tunneling connection"
if the streaming protocol is HTTP tunneling.
Total number of client sessions
RTSP PLAY request was received.
R003 RTSP TEARDOWN request received [info]
Description %1
%2 Meaning
TEARDOWN received: client_IP=%1, num_of_sessions=%2 (R003)
Client IP address · Displays "HTTP tunneling connection"
if the streaming protocol is HTTP tunneling.
Total number of client sessions
RTSP TEARDOWN request was received.
90
NDI|HX notification
P001 Starting and stopping of NDI|HX [info]
Description
%1 NDI|HX (P001)
%1 Meaning
Starting or stopping The NDI|HX started/stopped.
91
Restoring to the Factory Default Settings
If the settings have been forgotten and want to set the camera from the beginning, restore the factory default settings first. It is recommended to use [System] > [Maintenance] > [Backup/Restore] on the Settings Page to create a backup file before restoring the factory default settings (P. 75).
Important
If restored to the factory default settings, the camera will be unable to connect because the administrator account is also initialized. Use the Camera Search Tool to configure the initial settings.
Note
For the factory default settings, refer to P. 93.
Restoring to the Initial Settings from a Web Browser
Use [System] > [Maintenance] > [General] > [Initialization] > [Network Settings and Management Information] > [Do not save] on the Settings Page (P. 73).
Restoring to the Factory Default Settings with the RESET Switch on the Camera
If the IP address or the Administrator password on the camera is forgotten, operating the camera via the network is not possible. In this case, press the RESET switch to reset the camera.
1 Turn the camera off.
The camera does not have a power switch. In order to turn the camera on or off, connect or disconnect the power supply cable.
2 Turn on the power while pushing the RESET switch, confirm that the POWER lamp lights up (green), and then release the RESET switch after about five seconds. The RESET switch is located in a recessed area. Push the switch using the tip of a pointed object such as a clip. When the POWER lamp stops flashing (green), the reset procedure is complete.
RESET Switch
POWER Lamp
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List of Factory Default Settings
Item · Exposure
Shooting Mode ND Filter Flicker Reduction · WB/Color White Balance:R Gain White Balance:B Gain Color Matrix:Gain Color Matrix:R-G Color Matrix:R-B Color Matrix:G-R Color Matrix:Phase Color Matrix:G-B Color Matrix:B-R Color Matrix:B-G · Image Quality Image Quality Mode Gamma Color Space Color Matrix · Image Quality Details Sharpness:Level Sharpness:Limit Noise Reduction Black:Master Pedestal Black:Master Black Red Black:Master Black Blue Black Gamma:Level Black Gamma:Range Black Gamma:Point Knee:Active Knee:Automatic Knee:Saturation · Focus Focus Mode AF Frame Size Face Detection AF AF Speed AF Response
Factory Default Settings
Full Auto Off Off
0 0 0 0 0 0 0 0 0 0
Normal1:BT.709 Normal1 (Standard) BT.709 Gamut Video
0 0 Auto 0 0 0 0 0 0 On On 0
AF Auto Face Detection & Track Normal Normal
Item Focus Limit · PTZ/IS Digital Zoom Pan/Tilt Acceleration Image Stabilizer
System
Item · HDMI/SDI
Video Output Configuration · SDI
3G-SDI Mapping · Mainstream
Video Codec Video Size Framerate (fps) Bit Rate Control Target Bit Rate (Mbps) I Frame Interval (sec.) · Substream1 Video Codec Video Size Framerate (fps) Bit Rate Control Target Bit Rate (Mbps) I Frame Interval (sec.) · Substream 2 Video Codec Video Size Framerate (fps) · General Audio Audio Input Audio Input Mode Input Volume · IP Audio Streaming Distribution Bit Rate (kbps) · HTTP Server Authentication Method HTTP Port
Factory Default Settings Off
Off Medium Standard
Factory Default Settings
1920 x 1080/59.94P
Level A
H.264 1920 x 1080 59.94 VBR 20 1.0
H.264 640 x 360 29.97 VBR 6 1.0
JPEG 1280 x 720 14.99
Enable MIC Terminal/LINE 50
128
Digest Authentication 80
93
Item HTTPS Port · Video Server Maximum Number of Clients Maximum Connection Time (sec.) · RTP Server RTP RTSP Authentication Method RTSP Port · Audio Settings Audio Compression Method Multicast Address Multicast Port Multicast TTL · RTP Mainstream Video Type Multicast Address Multicast Port Multicast TTL Audio Transmission · RTP Substream 1 Video Type Multicast Address Multicast Port Multicast TTL Audio Transmission · RTP Substream 2 Video Type Multicast Address Multicast Port Multicast TTL Audio Transmission · LAN Maximum Packet Size · IPv4 IPv4 Address Settings Method AutoIP IPv4 Address (AutoIP) · IPv6 IPv6 Auto (RA) Auto (DHCPv6)
Factory Default Settings 443
15 0
Enable Digest Authentication 554
ALL-LC 48kHz 0.0.0.0 0 1
H.264 1920 x 1080 0.0.0.0 0 1 Enable
H.264 640 x 360 0.0.0.0 0 1 Enable
JPEG 1280 x 720 0.0.0.0 0 1 Enable
1500
Auto (DHCP) Enable -
Enable Enable Enable
Item
Factory Default Settings
IPv6 Address (Manual)
(Blank)
Prefix Length
64
IPv6 Default Gateway Address (Blank)
IPv6 Address (Auto)
-
· DNS
Name Server Address 1
(Blank)
Name Server Address 2
(Blank)
Set Name Server Address Automatically
Use DHCP/DHCPv6
Host Name
(Blank)
Search Domain
(Blank)
Search Domain List
(Blank)
· mDNS
mDNS
Enable
· Interface
Wireless LAN
Disable
· Standard Communication (IP)
Standard Communication (IP)
Enable
Response Port Number
Specified Port Number (52381)
Command Response Method
Use Source Port Number
Camera IP Settings Inquiry
Allow
Camera IP Settings Network Settings
Do Not Allow
· NDI|HX
NDI|HX
Disable
· RTMP
RTMP
Disable
· Serial Port
Serial Port
Enable
Serial Port Connection Type
RS422
Baud Rate (bps)
9600
Data Length (bit)
8
Start Bit (bit)
1
Stop Bit (bit)
1
Parity
None
· Standard Communication (Serial)
Standard Communication (Serial) Enable
Serial Device Address
Auto
· Server Certificate Management
Server Certificate
(Blank)
Server Certificate Password
(Blank)
Server Certificate List
(Blank)
94
Item · Create Certificate
Country (C) State/Province (ST) Locality (L) Organization (O) Organizational Unit (OU) Common Name (CN) Validity Period Start Date Validity Period End Date · Encrypted Communications HTTPS Connection Policy · Server Certificate Management Server Certificate · Administrator Account Administrator Name Password Confirm Password · Authorized User Account User Name Password Confirm Password User List · User Authority Authorized User
Guest User
· IPv4 Host Access Restrictions Apply Host Access Restrictions
· IPv6 Host Access Restrictions Apply Host Access Restrictions
· Camera Name Camera Name
· Installation Conditions Video Flip
· Tally Lamp Tally Lamp Control Tally Lamp Brightness
· IR Remote Controller IR Remote Controller
· Genlock Genlock
Factory Default Settings
(Blank) (Blank) (Blank) (Blank) (Blank) (Blank) (Blank) (Blank)
HTTP and HTTPS
(Blank)
(Blank) (Blank) (Blank)
(Blank) (Blank) (Blank) (Blank)
Camera Control Video Distribution Camera Control Video Distribution
Disable
Disable
Camera
Disable
Enable Medium
Enable
Disable
Item · Current Date and Time · Settings
Settings Method Time Zone
Daylight Saving Time · Environment
Frame Frequency (Hz) · Initialization
Network Settings and Management Information · Backup/Restore Restore Settings Encryption Password · Update Firmware Restore Default Settings
95
Factory Default Settings
Set manually (GMT+09:00) Osaka, Sapporo, Tokyo Disable
59.94
Save
(Blank) (Blank)
Do not restore
Routine Maintenance
Before any maintenance, turn off the power.
Cleaning the External Surface
1 Wet a soft cloth with water or a mild detergent and lightly wipe off any dirt. 2 Wipe with a dry cloth.
Cleaning the Lens
Use a commercial lens cleaner to remove grime on the lens surface. · Scratches on the lens surface may result in poor video capture. · Autofocus functionality may be degraded if the lens surface is dusty or dirty.
96
Specifications
For the latest information on this product (firmware and software, user manuals, operating environment, etc.), refer to the Canon website.
CR-N500 Main Unit
Camera
Image Sensor
Lens Digital Zoom Lens Configuration Minimum Focusing Distance Angle of View Shutter Speed Iris Gain ND Filter White Balance
Focus Gamma Image Stabilizer Min. Subject Illumination
Pan and Tilt
Type 1.0 (1.0 in.) single-plate CMOS sensor Total pixels: approx. 13.40 megapixels Effective pixels: approx. 8.29 megapixels (3840 x 2160)
f=8.3 124.5 mm, F/2.8 4.5, 15x optical zoom, 9-bladed iris diaphragm 35mm equivalent focal length: approx. 25.5 (W) 382.5 mm (T)
20x
18 elements in 14 groups (including 2 aspheric elements)
1 cm (0.39 in.) at full wide angle, 60 cm (2.0 ft.) throughout the zoom range
Horizontal: 73.0 (W) 5.7° (T) Vertical: 45.2° (W) 3.2° (T)
1/3 1/2000 sec. (specific values depend on the frame frequency and frame rate)
Manual/Automatic aperture
-6.0 33.0 dB
Built-in (Off, 1/4, 1/16, 1/64), motor operated
AUTO (AWB), Set A, Set B, preset settings (daylight: 5,600 K*, tungsten lamp: 3,200 K*), color temperature setting (2,000 K 15,000 K), Manual * Color temperatures are given for reference purposes only.
Focus mode: Manual, AF-boosted MF, Continuous AF, Face AF, Tracking AF type: Dual Pixel CMOS AF, Contrast AF
Normal1 (Standard), Normal2 (x4.0), Normal3 (BT.709), Normal4 (x5.0), Wide DR, Canon Log 3
Optical-shift
3840 × 2160 : Approx. 1.5 lux (shutter speed 1/30 sec., Frame Rate 29.97P, Gain 33.0 dB) 1920 ×1080 : Approx. 3 lux (shutter speed 1/60 sec., Frame Rate 59.94P, Gain 33.0 dB)
Pan operation range: Horizontal ±170° Pan operation speed: 0.1° 100°/sec.
Tilt operation range: Vertical -30° +90° Tilt operation speed: 0.1° 100°/sec.
97
Server
Video Output Format
Protocol Preset
SDI HDMI IP
1920 x 1080: 59.94P/59.94i, 50.00P/50.00i/25.00P, 29.97P/23.98P (4:2:2 10 bit) 1280 x 720: 59.94P, 50.00P (4:2:2 10 bit)
Same video format required for SDI and HDMI (cannot select different formats for SDI and HDMI)
When 3840 x 2160 is selected for HDMI, video will not be outputted to SDI.
3840 x 2160: 29.97P, 25.00P, 23.98P (4:2:2 10 bit) 1920 x 1080: 59.94P/59.94i, 50.00P/50.00i/25.00P, 29.97P/23.98P (4:2:2 10 bit) 1280 x 720: 59.94P, 50.00P (4:2:2 10 bit)
Same video format required for SDI and HDMI (cannot select different formats for SDI and HDMI)
When 3840 x 2160 is selected for HDMI, video will not be outputted to SDI.
3840 x 2160: 29.97 fps, 14.99 fps, 5.00 fps (4:2:0 8 bit) 1920 x 1080: 59.94 fps, 29.97 fps, 14.99 fps, 5.00 fps (4:2:0 8 bit) 1280 x 720: 59.94 fps, 29.97 fps, 14.99 fps, 5.00 fps (4:2:0 8 bit) 640 x 360: 59.94 fps, 29.97 fps, 14.99 fps, 5.00 fps (4:2:0 8 bit)
If 59.94/50.00 Hz is selected for the frame frequency, the 3840 x 2160 format cannot be selected.
A frame rate that exceeds the frame frequency cannot be selected. JPEG has one pattern fixed depending on the frame frequency (format is
fixed and cannot be selected) Resolution: 1280 x 720 When frame frequency is 59.94/50.00 Hz: 14.99 fps When frame frequency is 23.98 Hz: 11.99 fps When frame frequency is 29.97/25.00 Hz: 12.50 fps
XC (Canon's original), RTSP/RTP, NDI|HX, RTMP/RTMPS, Standard Communication (Serial), Standard Communication (IP)
Number of presets: Max. 100 (including home position)
Interface
Communication Control Network Terminal 3G-SDI OUT Terminal
GEN-LOCK Terminal HDMI OUT Terminal RS-422 Terminal INPUT 1/INPUT 2 Terminals
MIC Terminal
LAN, Wi-Fi, Serial, IR
LAN x 1, RJ45, 1000Base-T
BNC jack (output only) x 1, 0.8 Vp-p/75 , unbalanced SMPTE 424, SMPTE 425, SMPTE ST 299-2 compliant Embedded audio, Time code (VITC/LTC)
BNC jack x 1, 1.0 Vp-p/75 , input only
HDMI connector x 1, output only
RJ45 connector x 1
INPUT (3-pin jack) (pin1: shield, pin2: hot, pin3: cold), 2 sets, balanced Sensitivity (MIC): -60 dBu (Manual volume center, full scale -18 dB)/600 /Att.: 20 dB Sensitivity (LINE): +4 dBu (Manual volume center, full scale -18 dB)/1 k or more Supply Voltage: 48 V DC (Bias resistance: 6.8 k)
Ø3.5 mm stereo mini jack (unbalanced, plug-in power supported) Sensitivity (MIC): -72 dBV (Manual volume center, full scale -18 dB)/1 k or more/Att.: 20 dB Sensitivity (LINE): -10 dBV (Manual volume center, full scale -18 dB)/1 k or more Supply Voltage: 2.4 V DC (Bias resistance: 2.2 k)
98
Others
Operating/Storage Environment Power Supply
Power Consumption
Dimensions (W x H x D) Weight Supported Controllers
Temperature: 0°C +40°C (+32°F +104°F) Humidity: 10% 90% (without condensation)
PoE: PoE+ power supply via LAN connector (IEEE802.3at compliant) PoE cannot be used External power source: 24 V DC (using included AC adaptor)
PoE+ Input: Approx. 19.6 W* max. (body only) DC Input: Approx. 18.6 W max. (body only) * Class 4 (25.5 W required) for power supply devices
Approx. 200 x 269 x 208 mm (7.87 x 10.59 x 8.19 in.) (excluding protrusions)
Approx. 4.1 kg (9.04 lb.) (body only)
Hardware: RC-IP100 Software: Remote Camera Control Application
Accessories
Compact Power Adapter
Input Rate Output Rate Temperature for Use External dimensions (W x H x D) Weight
AC 100 to 240 V, 50/60 Hz, 90 VA (AC 100 V) to 120 VA (AC 240 V) DC 24 V, 1.8 A 0°C +40°C (+32°F +104°F) Approx. 67.5 x 34 x 134 mm (2.66 x 1.34 x 5.28 in.) Approx. 290 g (0.64 lb.)
IR Remote Controller
Power Reach Distance Body dimensions (W x H x D) Weight
DC 3.0 V Battery size AAA x 2 are used. Approx.8m (26.2 ft.) vertical and horizontal ± 25 ° (front of light receiver) 46.5 x 25 x 159 mm (1.83 x 0.98 x 6.26 in.) Approx. 60 g (0.14 lb.)
Operating Environment
Settings Page (Computer Environment)
OS CPU Memory Web Browser Display
Windows 10 64-bit Intel Core i7-4700 or greater 8 GB or more Microsoft Edge (Chromium), Chrome 87 Resolution 1920 x 1080 or greater
Must be configured to allow use of JavaScript, and web storage Only JPEG format is supported for displaying video Does not support audio
macOS 11 Safari
99
Settings Page (Verified Mobile Devices)
As of December 2020
Mobile Device
iPhone 11 Pro Max, iPad Pro
OS Web Browser
iOS 14.2.1, iPadOS 14.2 Safari
Must be configured to allow use of JavaScript, and web storage Only JPEG format is supported for displaying video Does not support audio
Camera Search Tool
OS CPU Memory Display
Windows 10 64-bit Intel Core i7-4700 or greater 8 GB or more Resolution 1920 x 1080 or greater
Pixel 4XL, NEC LAVIE Tab E (TE710/KAW)
Android 11, Android 10
Chrome 87
100
Security Measures
If the camera is connected to a network and used, it may become a target of cyber attacks such as unauthorized access from unintended third parties. Since this camera has a variety of server functions built in, although they can be convenient, there is a risk of being attacked by a third party unless operated with security measures. To completely eliminate all risks is impossible, however, by studying various risk angles and taking measures based on the security policies, it is possible to decrease the risk of cyber attacks. This section explains the security hardening measures to the camera settings. Refer to this section and implement necessary measures according to the environment under the customer's responsibility, which will lead to safer camera operation. System administrators are advised to read.
Important
To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.
The security hardening measures explained in this section are mainly for the cameras, which are a part of an entire system as shown in the figure below. For the entire system's security hardening, measures must be taken according to the customer's network environment and/or purpose of the camera use.
Internet
Controller
Camera
Router
PoE Hub
This section mainly explains the security hardening measures possible for the camera's functions and settings.
Computer
Computer Local Network Area
In order to reduce the security risk, it is effective to block access physically and/or virtually if it is unnecessary to be made accessible from an external network, such as the internet. When access from a remote location is unnecessary and the devices accessing the camera can be limited, using only specific devices in the same local area network will enhance security. When it is necessary to access the camera from a remote location, it is important to use a method that can communicate safely, such as using a VPN (Virtual Private Network) that can block access from the outside.
101
Basic Measure 1: Setting Administrator Name and Password
The administrator account has authority over all of the camera's settings and operations. If the administrator account is illegally used by an unauthorized party and tampering is done, there is a risk the camera will not be accessible. In order to prevent spoofing of the administrator account, the most fundamental measure for safe operation of the camera is to make the administrator name and password in an array of letters that are difficult to guess by unauthorized users. Strictly manage the administrator account and refrain from settings such as the same administrator account on multiple cameras. The administrator account needs to be set when the camera is started for the first time. After setting, editing can be done on the camera's Settings Page (P. 64).
Setting a Strong Administrator Name and Password
In order to strengthen the administrator name and password, consider the following points: · Combine at least 10 characters of alphanumeric characters or symbols and special characters permitted for the
camera. · Combine upper and lower case characters. · Avoid commonly used words and string of characters that are easy to guess.
Other Passwords
For the camera, in addition to the administrator account, the password for Wireless LAN (P. 55), Server Certificate (P. 61), Authorized User (P. 64), and Encrypting Backup Information (P. 75) are to be set. Set these passwords in an array of letters that are difficult to guess by unauthorized parties and manage them appropriately.
Basic Measure 2: Using the Latest Firmware
The camera's firmware is updated as needed in order to improve performance of the functions and bug fixes. From the security point of view, it is important to always keep it updated because the measures against known vulnerabilities are applied to the latest firmware. Check Canon's website regularly at the initial setting after purchasing the camera and during its operation, whether the latest firmware is provided. The firmware version can be confirmed and updated on the camera's Settings Page (P. 73, 76).
Basic Measure 3: Setting Date and Time
Set the correct date and time for the camera. It is recommended to set the time to an NTP server if connected to the Internet. If there are indications that suspicious unauthorized access occurred, it may be possible to confirm the date and time of occurrence by checking the log. Date and time is set on the camera's Settings Page (P. 69).
Basic Measure 4: Monitoring the Log
Camera connection status and operating conditions are recorded and saved as a log in the camera embedded memory. Check the logs periodically to quickly find any signs of suspicious unauthorized access, such as repeated user authentication failures. For details on the log, refer to the "List of Log Messages" (P. 85). The logs will be deleted if any of the following operations are performed: rebooting, initialization, and restoring to the factory default settings. The log will also be deleted if exceeding a certain size. The log saved in the camera embedded memory can be confirmed on the camera's Settings Page (P. 77).
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Measures Suitable to the Users' Environment 1: User Management
"Administrator", "authorized user", and "guest user" are the three types of accounts that are able to access the camera. The administrator account has authority over all of the camera's settings and operations. Administrator is the only account which is able to access the Settings Page. Therefore, in order to prevent leaks to unauthorized users, it is important to strictly manage information on the administrator account. The "authorized user" and "guest user" are able to access the camera from such as controllers. Understand what the "authorized user" and "guest user" are able to do, and set the minimum necessary authorization level and users. "Authorized Users" Means Users Who Require Authentication To allow only specific users, except the administrator, to control the camera and distribute the video, set up an authorized user. In the authorized user settings, register account information (user name and password) and grant privileges (allow video distribution only, allow camera control, etc.). The same authority is given to all authorized users, therefore it is necessary to be careful to give authority to authorized users. Regularly review and manage the authorized users, and set the minimum necessary authorization level and users. It is important to disable all the authorities of the guest users, which is described later, when wanting to restrict access to only authorized users. Unless these are disabled, access from the guest users will not be restricted. "Guest Users" Guest user means a guest account which does not need a user name and password. By enabling authorities for the guest users, anyone will be able to access the camera without requiring user authentication. Also, this would allow camera control and video distribution commands without authentication. Therefore, guest users authority should be set only when security is ensured, for example, if used within the network that prohibits the external access, etc., otherwise disable all authority of the guest users. When allowing access by guest users, grant only the minimum necessary privileges to them, since the same privileges are given to all guest users, just as to all the authorized users.
User management is set on the camera's Settings Page (P. 63).
Measures Suitable to the Users' Environment 2: Host Access Restrictions
By specifying the hosts that can access the camera, the risk of unauthorized access can be reduced. In order to restrict hosts to access the camera, allow communication with only specified hosts, and prohibit all other communication. Oppositely, there is also the method of prohibiting communication with specified hosts and allowing communication with all others. Depending on the user's environment, the range of access restriction can be grouped on a network basis, or it can be set for each host. However, if mistakenly setting the administrator's IP address to prohibit communication, access from the administrator to the camera will be prohibited and there will be no other way than to restore to the factory default settings. Caution is needed when setting the access restrictions. Host access restrictions are set on the camera's Settings Page (P. 65).
Measures Suitable to the Users' Environment 3: Setting to the Digest Authentication
When accessing the cameras via [HTTP Server] and [RTP Server], select [Digest Authentication] for the authentication method. When [Basic Authentication] is selected, the password can be easily leaked to unauthorized parties because the password will be sent on the network without being encrypted. It is necessary to set the authentication method of the HTTP Server and the RTP Server respectively. Authentication method is set on the camera's Settings Page respectively (P. 49, 50). Confirm that the application supports the Digest Authentication.
103
Measures Suitable to the Users' Environment 4: Changing the Port Number
It is important to limit unspecified access to prevent unauthorized access to the camera. The port number is an entrance to the communication between the camera and the external device, and a number is set for each communication protocol. A common number is used for the port number and network devices can be connected easily. Thus, there is a risk of it being used for intrusion by unauthorized parties. In case there is a need to change the port number due to concern of security, make sure that the port numbers are not redundant with those of other communication protocols, and set it within the specified range. If the port number is changed, specify the port number in addition to the IP address in order to access the camera.
Example: Changing the Port Number When connecting by the HTTPS, set "https://{Camera's IP address}:{Port Number}".
When the HTTPS port number is changed to 10443 https://192.168.100.1:10443
HTTP Port Numbers/HTTPS Port Numbers HTTP/HTTPS port number is set on the camera's Settings Page (P. 49) It is also possible to change the following port numbers: · RTSP Port (P. 50) · Multicast Port (P. 50)
Measures Suitable to the Users' Environment 5: Encrypting Communication
In order to securely communicate between the camera and the external device, it is recommended that all communication be via HTTPS connection (encrypted communication combining SSL/TLS and HTTP). SSL (Secure Sockets Layer)/TLS (Transport Layer Security) is a technology to encrypt communication on the network and prevent hacking and tampering of communication contents by an unauthorized party. Even if the data is hacked during communication, by encrypting the communication in the proper way, the contents of the data are protected and safety can be secured.
Self-Signed Certificate and Server Certificate To encrypt communication via HTTPS connection, use a self-signed certificate or a server certificate issued from a CA (Certificate Authority). Self-signed certificates are sufficient to do encryption, however, a warning screen will be displayed in the web browser, and there is a risk of impersonation. Therefore, it is advised to use it in the cases for an operation test and others. It is recommended to acquire and install a server certificate issued from CA for a full-scale system operation.
Encrypting communications by HTTPS connection is set on the camera's Settings Page (P. 62).
Note
Even setting the HTTPS connection as mentioned above, the video delivered via RTP/RTSP cannot be encrypted. In order to securely communicate the video to deliver, it is necessary to deal with the whole system.
Measures Suitable to the Users' Environment 6: Disabling Unused Functions
The camera has functions to support various purposes and network environments. However, unless those functions are properly set, there is a risk of unauthorized access from outside parties. In order to use the camera safely, it is also necessary to disable the setting of unused functions. The following describes the functions that need to be addressed in the operating environment and usage situation, such as enabling only the necessary functions or disabling the functions after the setting is completed.
AutoIP When [AutoIP] (P. 53) is enabled, even in environments where there is no DHCP server, IPv4 link-local addresses (169.254.xxx.xxx) are assigned to the camera. Therefore, by assigning a computer to the same network as the IPv4 address and using the Camera Search Tool, the camera can be detected and initial settings can be made.
104
Although [AutoIP] is enabled by factory default settings, it is recommended to disable [AutoIP] when the initial setting of the network is completed so that it will not be used for unauthorized purposes. mDNS (multicast Domain Name System) [mDNS] (P. 54) is a function to notify devices on the network of the camera IP address and host name information simultaneously so that the camera can be detected even in an environment without a DNS server. In the factory default settings, the setting of [mDNS] is enabled, but to prevent unauthorized use by third parties, disable it after the initial network settings are completed. Wireless LAN [Wireless LAN] (P. 55) allows users to access and operate the camera directly. If it is unnecessary to connect the camera to a computer or mobile device using a Wireless LAN, set [Wireless LAN] to [Disable]. RTP (Real-time Transport Protocol) By using [RTP Server] (P. 50), video and audio data can be delivered to the specified multicast address. It is recommended to set [RTP] to [Disable] when the devices connecting to the camera do not require RTP protocol. Standard Communication (IP), NDI|HX, RTMP When using [Standard Communication (IP)] (P. 57), [NDI|HX] (P. 57), and [RTMP] (P. 58), it is possible to distribute videos using each protocol or operate the camera. If it is unnecessary to connect the camera to a device using these protocols, set each item to [Disable].
Important
· [Video Distribution] under the [User Authority] (P. 64) is not reflected to the RTP. · When using NDI|HX or RTMP, access control is disabled from the [User Management] (P. 63).
Precautions When Disposing the Camera
When disposing the camera, initialize the camera and delete all setting information such as network settings and administrator account. For camera initialization, refer to Settings Page (P. 73). When disposing the camera, set [Network Settings] to [Do not save]. If unable to access the Settings Page, use the RESET switch on the camera to restore to the factory default settings.
Encrypting Backup Information
The backup information of the camera settings is used when restoring the camera to the user's previously saved settings. It is possible to manage the backup information more securely by setting [Encryption Password] for the backup information. Handle the set password with care. Backup information encryption is set on the camera's Settings Page (P. 75).
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Index
A
Access Point ...................................................... 55 Administrator ...................................................... 63 Administrator Account ....................................... 64 AE Response ..................................................... 25 AE Shift ............................................................... 25 AF ....................................................................... 33 AGC Limit ........................................................... 25 Audio .................................................................. 47 Audio Settings (RTP) .......................................... 50 Authorized User ................................................. 63 Authorized User Account ................................... 64 Autofocus ........................................................... 33
B
Backup/Restore ................................................. 75 Bit Rate Control .................................................. 46 Black .................................................................. 31
C
Camera Name .................................................... 67 Camera Search Tool .................................... 12, 14 Certificate Management ..................................... 61 Color Matrix .................................................. 27, 30 Color Space ....................................................... 30 Create Certificate ............................................... 61
D
Date and Time .................................................... 69 Device Information ............................................. 73 Digital Tele-Converter ........................................ 23 Digital Zoom ....................................................... 23 DNS .................................................................... 53
E
Encrypted Communications ............................... 62 Environment ....................................................... 71 Error Log ............................................................ 85 Exposure ............................................................ 24 External Connection (IP) .................................... 57 External Connection (Serial) .............................. 59
F
Face Detection AF ............................................. 33 Factory Default Settings ............................... 92, 93 Firewall ............................................................... 13 Flicker Reduction ............................................... 25 Focus ................................................................. 33 Frame Frequency (Hz) ....................................... 71 Framerate (fps) .................................................. 45
G
Gain (dB) ............................................................ 25 Gamma .............................................................. 29 General Audio .................................................... 47 Genlock .............................................................. 68 Guest User ......................................................... 63
H
HDMI/SDI ........................................................... 44 Host Access Restrictions ................................... 65 HTTP Server ....................................................... 49
I
Image Quality ..................................................... 29 Image Quality Details ......................................... 31 Image Quality Mode ........................................... 29 Image Stabilizer ................................................. 38 Initial Settings ..................................................... 14 Initialization ........................................................ 73 Installation Conditions ........................................ 67 IP Audio Streaming ............................................ 48 IP Streaming Video ............................................ 45 IPv4 (Wired LAN) ............................................... 52 IPv4 (Wireless LAN) ........................................... 55 IPv4 Host Access Restrictions ........................... 65 IPv6 Host Access Restrictions ........................... 65 IR Remote Controller .................................... 68, 78 Iris (Aperture Value) ........................................... 24 IS (Image Stabilizer) ........................................... 38
K
Knee ................................................................... 31
106
L
LAN .................................................................... 52 Language ........................................................... 72 Log Messages ................................................... 85
M
Mainstream ........................................................ 45 mDNS ................................................................. 54 Metering Mode ................................................... 25 MF (Manual Focus) ............................................ 36
N
ND Filter ............................................................. 24 NDI|HX ............................................................... 57 Network .............................................................. 52 Noise Reduction ................................................. 31 Notification log ................................................... 88
O
Operating Environment ...................................... 99
P
Pan ..................................................................... 22 Power ON ........................................................... 20 Preset ................................................................. 39 PTZ ..................................................................... 38
R
Remote Camera Control Application ................. 12 RESET Switch ..................................................... 92 RTMP .................................................................. 58 RTP Server ......................................................... 50 RTP Stream ........................................................ 51
S
SDI ..................................................................... 44 Security Measures ........................................... 101 Serial Port ........................................................... 59 Server ................................................................. 49 Server Certificate ............................................... 62 Server Certificate Management ......................... 61 Settings Page ............................................... 18, 20 Sharpness .......................................................... 31 Shooting Mode ................................................... 24 Shutter Mode ...................................................... 24 Specifications ..................................................... 97
SSL/TLS .............................................................. 62 Standard Communication (IP) ............................ 57 Standard Communication (Serial) ...................... 60 Standby .............................................................. 20 Substream 1 ....................................................... 46 Substream 2 ....................................................... 46 System ............................................................... 41
T
Tally Lamp .................................................... 20, 67 Tilt ....................................................................... 22 Troubleshooting ................................................. 83
U
Update Firmware ............................................... 76 User Authority .................................................... 64 User Management ............................................. 63
V
Video Codec ...................................................... 45 Video Server ....................................................... 49 Video Size .......................................................... 45 View Logs ........................................................... 77
W
Warning log ........................................................ 87 WB (White Balance) ........................................... 27 White Balance Mode .......................................... 27 Wireless LAN ................................................ 18, 55
Z
Zoom .................................................................. 22
107
BIE-7284-000
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