Dell EMC PowerProtect DD9400 Version 7.0 Field Replacement Unit and Customer Replacement Unit Guide Revision 01 September 2019
Dell EMC PowerProtect DD9400 Version 7.0 Field Replacement Unit and Customer Replacement Unit Guide Revision 01 September 2019 Copyright © 2019- Dell Inc. or its subsidiaries. All rights reserved. Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice. THE INFORMATION IN THIS PUBLICATION IS PROVIDED "AS-IS." DELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. USE, COPYING, AND DISTRIBUTION OF ANY DELL SOFTWARE DESCRIBED IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE. Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property of their respective owners. Published in the USA. Dell EMC Hopkinton, Massachusetts 01748-9103 1-508-435-1000 In North America 1-866-464-7381 www.DellEMC.com 2 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CONTENTS Figures 7 Tables 9 Chapter 1 FRU and Upgrade Overview 11 Tools and supplies needed................................................................................. 12 Safety overview.................................................................................................12 Safety instructions............................................................................... 13 Establish a connection to the PowerProtect system......................................... 14 Establish a serial connection................................................................. 14 Establish an SOL connection................................................................ 15 FRU power status..............................................................................................15 Chapter 2 Replace an Operating System Disk 17 Identify a failed OS disk..................................................................................... 18 Remove the front bezel to access front panel hard drives................................. 19 Remove a hard drive..........................................................................................19 Install the hard drive......................................................................................... 20 Install the front bezel.........................................................................................21 Verify the replacement drive.............................................................................22 Chapter 3 Replace a Cache Tier Disk 23 Identify a failed Cache Tier disk........................................................................ 24 Remove the front bezel to access front panel hard drives................................ 25 Remove a hard drive......................................................................................... 25 Install the hard drive......................................................................................... 26 Install the front bezel........................................................................................ 27 Verify the replacement drive.............................................................................28 Chapter 4 Replace a Fan 29 Identify a failed fan........................................................................................... 30 Shut down and disconnect the system............................................................. 30 Extend the system from the cabinet..................................................................31 Remove the system cover.................................................................................32 Remove the cooling fan.................................................................................... 32 Install the cooling fan........................................................................................ 33 Install the system cover.................................................................................... 33 Slide the system into the cabinet...................................................................... 34 Reconnect and power on the system................................................................ 35 Verify the replacement fan............................................................................... 36 Chapter 5 Replace a Power Supply 37 Identify a failed power supply............................................................................38 Remove a power supply.................................................................................... 39 Install the power supply unit............................................................................. 39 Verify the replacement power supply................................................................40 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 3 Contents Chapter 6 Replace the Network Daughter Card 41 Verify the status of the network daughter card................................................ 42 Shut down and disconnect the system..............................................................42 Extend the system from the cabinet................................................................. 43 Remove the system cover.................................................................................43 Removing the air shroud................................................................................... 44 Remove expansion card riser 2..........................................................................44 Remove the network daughter card..................................................................45 Install the network daughter card..................................................................... 46 Install expansion card riser 2............................................................................. 46 Installing the air shroud..................................................................................... 47 Install the system cover.................................................................................... 47 Slide the system into the cabinet...................................................................... 48 Reconnect and power on the system................................................................ 49 Verify the replacement network daughter card.................................................50 Chapter 7 Replace a DIMM 53 Identify a failed DIMM.......................................................................................54 Shut down and disconnect the system............................................................. 55 Extend the system from the cabinet................................................................. 56 Remove the system cover................................................................................ 56 Removing the air shroud................................................................................... 57 Remove the memory module.............................................................................57 Install the memory module................................................................................ 58 Installing the air shroud.....................................................................................59 Install the system cover.................................................................................... 60 Slide the system into the cabinet......................................................................60 Reconnect and power on the system.................................................................61 Verify the replacement DIMM...........................................................................62 Chapter 8 Replace a PCIe HBA 63 Identify the failed PCIe HBA............................................................................. 64 Shut down and disconnect the system..............................................................64 Extend the system from the cabinet................................................................. 65 Remove the system cover................................................................................ 65 Remove an expansion card from an expansion card riser.................................. 66 Install expansion card into expansion card riser.................................................68 Install the system cover.................................................................................... 70 Slide the system into the cabinet.......................................................................71 Reconnect and power on the system.................................................................71 Verify the PCIe HBA replacement..................................................................... 72 Chapter 9 Replace the Trusted Platform Module (TPM) 73 Verify the status of the TPM.............................................................................74 Shut down and disconnect the system..............................................................74 Extend the system from the cabinet................................................................. 75 Remove the system cover.................................................................................75 Locate the TPM................................................................................................ 76 Upgrading the Trusted Platform Module........................................................... 76 Removing the TPM...............................................................................77 Installing the TPM................................................................................ 77 Install the system cover.................................................................................... 77 Slide the system into the cabinet...................................................................... 78 4 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Contents Reconnect and power on the system................................................................ 79 Initializing TPM for BitLocker users.................................................................. 79 Initializing the TPM 1.2 for TXT users................................................................79 Initializing the TPM 2.0 for TXT users...............................................................80 Chapter 10 Replace the HBA330 SAS Controller 81 Verify the status of the HBA330....................................................................... 82 Shut down and disconnect the system..............................................................82 Extend the system from the cabinet................................................................. 83 Remove the system cover.................................................................................83 Remove expansion card riser 1.......................................................................... 84 Remove the integrated storage controller card.................................................85 Install the integrated storage controller card.................................................... 86 Install expansion card riser 1..............................................................................87 Install the system cover.................................................................................... 88 Slide the system into the cabinet...................................................................... 88 Reconnect and power on the system................................................................ 89 Verify the replacement HBA330....................................................................... 90 Chapter 11 Replace a CPU 91 Verify the status of the CPU.............................................................................92 Shut down and disconnect the system..............................................................92 Extend the system from the cabinet................................................................. 92 Remove the system cover.................................................................................93 Removing the air shroud................................................................................... 94 Remove processor and heat sink module.......................................................... 94 Remove the processor from the processor and heat sink module..................... 95 Install the processor into a processor and heat sink module..............................96 Install a processor and heat sink module........................................................... 98 Installing the air shroud.....................................................................................99 Install the system cover...................................................................................100 Slide the system into the cabinet.................................................................... 100 Reconnect and power on the system............................................................... 101 Verify the replacement CPU............................................................................102 Chapter 12 Replace the system board 103 Verify the status of the system board..............................................................104 Shut down and disconnect the system............................................................ 104 Remove a power supply...................................................................................104 Extend the system from the cabinet................................................................105 Remove the system cover............................................................................... 106 Removing the air shroud..................................................................................106 Remove the cooling fan assembly....................................................................107 Remove expansion card riser 1.........................................................................108 Remove expansion card riser 2........................................................................ 108 Remove expansion card riser 3........................................................................ 109 Remove the integrated storage controller card................................................ 110 Remove the memory module............................................................................ 111 Remove processor and heat sink module.......................................................... 111 Removing system board................................................................................... 112 Install the system board................................................................................... 113 Install the processor into a processor and heat sink module............................. 113 Install the memory module............................................................................... 115 Install the integrated storage controller card................................................... 116 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 5 Contents Chapter 13 Chapter 14 Install expansion card riser 1............................................................................. 117 Install expansion card riser 2............................................................................ 118 Install expansion card riser 3............................................................................ 119 Install the cooling fan assembly........................................................................119 Installing the air shroud................................................................................... 120 Install the system cover................................................................................... 121 Slide the system into the cabinet..................................................................... 121 Install the power supply unit............................................................................ 122 Reconnect and power on the system...............................................................123 Enter the system Service Tag by using System Setup.....................................124 Replace the Bezel 125 Remove the front bezel to access front panel hard drives............................... 126 Install the front bezel.......................................................................................126 Replace the Rail Kit 129 Shut down and disconnect the system............................................................ 130 Extend the system from the cabinet................................................................130 Identifying the rail kit components................................................................... 131 Remove the system from the cabinet.............................................................. 133 Removing the rails........................................................................................... 134 Remove the original CMA brackets..................................................................135 Attach the new CMA brackets.........................................................................135 Install the rails..................................................................................................137 Secure the rail assemblies to the cabinet.........................................................138 Install the system in the cabinet...................................................................... 139 Install the front bezel....................................................................................... 141 Install the CMA arms....................................................................................... 142 Slide the system into the cabinet.....................................................................145 Reconnect and power on the system...............................................................146 6 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide FIGURES 1 Maintenance connections.................................................................................................. 14 2 Drive fault LED.................................................................................................................. 18 3 Removing the front bezel ................................................................................................. 19 4 Removing a hard drive...................................................................................................... 20 5 Installing a hard drive.........................................................................................................21 6 Installing the front bezel.................................................................................................... 21 7 Drive fault LED..................................................................................................................22 8 Drive fault LED..................................................................................................................24 9 Removing the front bezel .................................................................................................25 10 Removing a hard drive...................................................................................................... 26 11 Installing a hard drive........................................................................................................ 27 12 Installing the front bezel....................................................................................................27 13 Drive fault LED..................................................................................................................28 14 Remove System cover...................................................................................................... 32 15 Removing cooling fan........................................................................................................33 16 Installing cooling fan......................................................................................................... 33 17 Slide the system into the cabinet...................................................................................... 35 18 Remove System cover...................................................................................................... 44 19 Removing the air shroud................................................................................................... 44 20 Removing expansion card riser 2.......................................................................................45 21 Removing the network daughter card............................................................................... 45 22 Installing the network daughter card.................................................................................46 23 Installing expansion card riser 2.........................................................................................47 24 Installing the air shroud..................................................................................................... 47 25 Slide the system into the cabinet...................................................................................... 49 26 NIC LEDs.......................................................................................................................... 50 27 Remove System cover...................................................................................................... 57 28 Removing the air shroud................................................................................................... 57 29 Removing a memory module............................................................................................. 58 30 Installing a memory module...............................................................................................59 31 Installing the air shroud.....................................................................................................59 32 Slide the system into the cabinet.......................................................................................61 33 Remove System cover...................................................................................................... 66 34 Removing the expansion card from expansion card riser 1.................................................67 35 Removing the expansion card from expansion card riser 2................................................ 67 36 Removing the expansion card from expansion card riser 3................................................68 37 Installing expansion card into expansion card riser 1..........................................................69 38 Installing expansion card into expansion card riser 2......................................................... 69 39 Installing expansion card into expansion card riser 3......................................................... 70 40 Slide the system into the cabinet.......................................................................................71 41 Remove System cover...................................................................................................... 76 42 TPM location.....................................................................................................................76 43 Installing the TPM............................................................................................................. 77 44 Slide the system into the cabinet...................................................................................... 78 45 Remove System cover...................................................................................................... 84 46 Removing expansion card riser 1....................................................................................... 84 47 Removing the integrated storage controller cable.............................................................85 48 Removing the integrated storage controller card.............................................................. 85 49 Installing the integrated storage controller card................................................................86 50 Installing the integrated storage controller card cable.......................................................87 51 Installing expansion card riser 1......................................................................................... 87 52 Slide the system into the cabinet...................................................................................... 89 53 Remove System cover...................................................................................................... 93 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 7 Figures 54 Removing the air shroud................................................................................................... 94 55 Installing the air shroud.....................................................................................................99 56 Slide the system into the cabinet..................................................................................... 101 57 Remove System cover.....................................................................................................106 58 Removing the air shroud.................................................................................................. 107 59 Removing the cooling fan................................................................................................ 107 60 Removing expansion card riser 1...................................................................................... 108 61 Removing expansion card riser 2..................................................................................... 109 62 Removing expansion card riser 3..................................................................................... 109 63 Removing the integrated storage controller cable............................................................110 64 Removing the integrated storage controller card............................................................. 110 65 Removing a memory module............................................................................................. 111 66 Removing system board................................................................................................... 112 67 Installing system board.....................................................................................................113 68 Installing a memory module.............................................................................................. 116 69 Installing the integrated storage controller card............................................................... 117 70 Installing the integrated storage controller card cable...................................................... 117 71 Installing expansion card riser 1........................................................................................ 118 72 Installing expansion card riser 2........................................................................................118 73 Installing expansion card riser 3........................................................................................119 74 Installing the cooling fan assembly...................................................................................120 75 Installing the air shroud....................................................................................................120 76 Slide the system into the cabinet.....................................................................................122 77 Removing the front bezel ............................................................................................... 126 78 Installing the front bezel.................................................................................................. 127 79 Sliding rail assembly - 2U systems....................................................................................131 80 CMA brackets..................................................................................................................132 81 CMA arms and separators............................................................................................... 132 82 Release and extend system from cabinet.........................................................................133 83 Removing system from rails.............................................................................................134 84 Remove the original CMA bracket................................................................................... 135 85 Attach outer CMA bracket to the rails............................................................................. 136 86 Attach inner CMA bracket to the rails..............................................................................137 87 Installing the rear end of the rail...................................................................................... 138 88 Installing the front end of the rail.....................................................................................138 89 Installing screws.............................................................................................................. 139 90 Pull the inner rails out of the cabinet............................................................................... 139 91 Install the system in the rails............................................................................................140 92 Slide the system into the cabinet..................................................................................... 141 93 Installing the front bezel.................................................................................................. 142 94 Install the first separator..................................................................................................142 95 Install the first arm.......................................................................................................... 143 96 Close the first arm........................................................................................................... 143 97 Install the second separator.............................................................................................144 98 Install the second arm......................................................................................................144 99 Close the second arm...................................................................................................... 145 100 Slide the system into the cabinet.....................................................................................145 8 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide TABLES 1 Communications settings...................................................................................................14 2 NIC LED states................................................................................................................. 50 3 Memory mapping.............................................................................................................. 53 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 9 Tables 10 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 1 FRU and Upgrade Overview The tool, safety, and connection information in this chapter applies to all component replacement procedures for the PowerProtect system. Verify that the required tools are available, review the safety information, and connect to the system before proceeding. This chapter contains the following information: l Tools and supplies needed......................................................................................................12 l Safety overview..................................................................................................................... 12 l Establish a connection to the PowerProtect system..............................................................14 l FRU power status.................................................................................................................. 15 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 11 FRU and Upgrade Overview Tools and supplies needed Ensure that you have the required tools and supplies on hand for the PowerProtect system installation. You will need: l Antistatic wrist strap and conductive foam pad l Screwdrivers: n Phillips #1 n Phillips #2 with a 4- to 6-inch blade and a magnetic tip n Phillips #2 with a 12 in. or longer blade and magnetic tip n Flat head with a 3/16 in. blade n Flat head with a 1/4 in. blade n Torx T8 n Torx T10 n Torx T30 with adjustable torque setting n Torque l Flashlight (free-standing for single-person installations) l Roll of 5/8 inch Velcro cable tie material (3M Scotchmate SJ-3401 or similar) l Null modem cable with DB-9 female connector to connect a service laptop to the PowerProtect system. l Power adapter or a power cord for your laptop power adapter so that you can power your laptop from a rack PDU The following additional tools and supplies might be needed when working with PowerProtect systems: l Torque screwdriver l Pliers n Needle nose n Regular n Locking l 10 mm socket or wrench l Diagonal wire cutters (for cutting tie wraps) l exFAT formatted 4 GB or greater USB flash memory drive l Tie wraps (4 in. and 8 in.) l Labels l Pen or marker l Masking tape Safety overview CAUTION 12 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide FRU and Upgrade Overview l If the system is used in a manner not specified by the manufacturer, the protection provided by the equipment may be impaired. l The RJ45 sockets on the motherboard, PCI cards, or I/O modules are for Ethernet connection only and must not be connected to a telecommunications network. Review this list of important safety recommendations. l All plug-in modules and blank plates are part of the fire enclosure and must be removed only when a replacement can be added immediately. The system must not be run without all parts in place. l A DD9400 system must be operated only from a power supply input voltage range of 100240 VAC and 5060 Hz. l The system is intended to operate with all installed power supplies working as intended. l Provide a suitable power source with electrical overload protection. l A safe electrical earth connection must be provided to each power cord. Check the grounding of the power sources before applying power. l The plug on each power supply cord is used as the main device to disconnect power from the system. Ensure that the socket outlets are located near the equipment and are easily accessible. l Permanently unplug the unit if you think it is damaged in any way and before moving the system. To completely remove system power, you must disconnect all power supplies. l The power connections must always be disconnected prior to removal or replacement of a power supply module from any of the components in the system. l A faulty power supply module should be replaced within 24 hours. l Do not lift system components by yourself. A DD9400 system weighs up to 63.05 lbs (28.6 kg). CAUTION PowerProtect systems are heavy. Use at least two people or a mechanical lift to move any system. l To comply with applicable safety, emission, and thermal requirements, covers must not be removed and all bays must be fitted with plug-in modules. l For ESD protection, Dell EMC recommends that you wear a suitable antistatic wrist or ankle strap. Observe all conventional ESD precautions when handling plug-in modules and components. Safety instructions WARNING Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION Do not operate the system without the cover for a duration exceeding five minutes. Operating the system without the system cover can result in component damage. CAUTION Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.Always use a static mat and anti-static wristband while working on components inside the system. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 13 FRU and Upgrade Overview Note: It is recommended that you always use an anti-static mat and an anti-static wristband while working on components inside the system. CAUTION To ensure proper operation and cooling, all bays in the system and system fans must be always populated with a component or a blank. Establish a connection to the PowerProtect system About this task The PowerProtect system supports a direct serial connection, or serial over LAN (SOL). Both methods cannot be enabled at the same time. The serial port and Ethernet ports are located on the back of the system, below the three PCI risers. The serial port is located on the back of the system. Figure 1 Maintenance connections 1. Ethernet port 2. Serial port (COM 1) Procedure 1. Verify with the customer whether the system uses a serial connection or SOL, and follow one of the procedures below as required. Establish a serial connection Procedure 1. Connect an administrative console to the serial port. 2. Launch a terminal emulation program from your computer and configure the following communication settings: Note: 115200 baud rate is required for the system to work correctly; 9600 baud rate does not work. Table 1 Communications settings Setting Baud rate Data bits Stop bits Parity Flow control Value 115200 8 1 None None 14 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide FRU and Upgrade Overview Table 1 Communications settings (continued) Setting Emulation 3. Log in as sysadmin. Value VT-100 Establish an SOL connection Before you begin The system must be configured to accept SOL connections. The Hardware Overview and Installation Guide for this system provides instructions to configure the system for SOL. Procedure 1. Open an SSH shell. 2. Run the following command to connect to iDRAC. ssh <iDRAC-IP-address> -l <iDRAC-username>. 3. Log in with the credentials for the iDRAC username. 4. Run one of the following commands to initiate the SOL session. l console com2 l connect FRU power status The following table lists the replaceable components, whether the component is hot-swappable, and whether the procedure can be completed by a customer (CRU) or a Dell EMC or partner technician (FRU): Component Hot-swappable CRU/FRU Bezel Y CRU Front disk (OS and Y cache) CRU Power supply Y CRU Cable management Y accessory CRU Fan N CRU DIMM N CRU Network daughter card N CRU PCIe HBA/PCIe HBA N mini-card CRU HBA330 N CRU TPM N FRU System board N FRU Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 15 FRU and Upgrade Overview Component CPU/heatsink Rail kit Hot-swappable N N CRU/FRU FRU CRU 16 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 2 Replace an Operating System Disk Complete the following procedure to replace a disk mounted in the front of the chassis. This CRU can be completed with the system powered on. After replacing the disk, it takes approximately 2 hours to complete the rebuild operation on the new disk. Note: This is a baseline value, and may take significantly longer depending on the amount of activity on the system. l Identify a failed OS disk......................................................................................................... 18 l Remove the front bezel to access front panel hard drives..................................................... 19 l Remove a hard drive.............................................................................................................. 19 l Install the hard drive..............................................................................................................20 l Install the front bezel............................................................................................................. 21 l Verify the replacement drive................................................................................................. 22 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 17 Replace an Operating System Disk Identify a failed OS disk Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to identify the failed drive. Procedure 1. Verify the drive fault LED on the left control panel at the front of the system is illuminated solid amber. Figure 2 Drive fault LED 2. Run the alerts show current command to identify the location of the failed disk. Record the slot number of the failed disk. CAUTION The physical labeling of the disks on the system chassis, and the disk numbering in DD OS do not match. The physical labeling starts with Disk 0, and DD OS starts with Disk 1. Note: The sample output below only includes the alert object and alert message. It does not include the columns for the alert ID, post time, severity, and alert class which are part of the actual output. # alerts show current sysadmin@localhost# alerts show current Object Message --------------------------- ------------------------------------------------------------------------- Enclosure=1:Disk=4:Cause=NA EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced. --------------------------- 18 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace an Operating System Disk ------------------------------------------------------------------------There are 1 active alerts. 3. Match the slot number of the failed disk from the alerts show current output to the physical location of the disk. Although the physical slots are numbered starting from 0, the software identifies the slots starting at 1. 4. Run the disk beacon command on the failed disk to illuminate the LED. Remove the front bezel to access front panel hard drives Procedure 1. Unlock the bezel by using the bezel key. 2. Press the release button, and pull the left end of the bezel. 3. Unhook the right end, and remove the bezel. Figure 3 Removing the front bezel Remove a hard drive Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. Press the release button to open the hard drive release handle. 2. Holding the handle, slide the hard drive out of the hard drive slot. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 19 Replace an Operating System Disk Figure 4 Removing a hard drive 3. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot to maintain proper system cooling. Install the hard drive Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. Press the release button on the front of the hard drive to open the release handle. 2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane. 3. Close the hard drive release handle to lock the hard drive in place. 20 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 5 Installing a hard drive Replace an Operating System Disk Install the front bezel Procedure 1. Align and insert the right end of the bezel onto the system. 2. Press the release button and fit the left end of the bezel onto the system. 3. Lock the bezel by using the key. Figure 6 Installing the front bezel Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 21 Replace an Operating System Disk Verify the replacement drive About this task Complete the following tasks to verify the replacement disk. Procedure 1. Verify the drive fault LED on the left control panel at the front of the system is off. Figure 7 Drive fault LED 2. In the DD OS CLI, press Ctrl + C to turn off the disk beacon. 3. Run the disk show hardware command to verify all the disks appear correctly. 4. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts 5. Run the disk show state command to verify the disk rebuild status. 22 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 3 Replace a Cache Tier Disk Complete the following procedure to replace a Cache Tier disk mounted in the front of the chassis. This CRU can be completed with the system powered on. Cache Tier disks are not RAID protected, so no disk rebuild is required. CAUTION This procedure applies to single node systems only. For HA pairs, the Cache Tier disks are located in an FS25 SSD shelf. l Identify a failed Cache Tier disk.............................................................................................24 l Remove the front bezel to access front panel hard drives.....................................................25 l Remove a hard drive..............................................................................................................25 l Install the hard drive..............................................................................................................26 l Install the front bezel.............................................................................................................27 l Verify the replacement drive................................................................................................. 28 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 23 Replace a Cache Tier Disk Identify a failed Cache Tier disk Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to identify the failed drive. Procedure 1. Verify the drive fault LED on the left control panel at the front of the system is illuminated solid amber. Figure 8 Drive fault LED 2. Run the alerts show current command to identify the location of the failed disk. Record the slot number of the failed disk. CAUTION The physical labeling of the disks on the system chassis, and the disk numbering in DD OS do not match. The physical labeling starts with Disk 0, and DD OS starts with Disk 1. Note: The sample output below only includes the alert object and alert message. It does not include the columns for the alert ID, post time, severity, and alert class which are part of the actual output. # alerts show current sysadmin@localhost# alerts show current Object Message --------------------------- ------------------------------------------------------------------------- Enclosure=1:Disk=11:Cause=NA EVT-STORAGE-00031: Disk has a hardware fault and may need to be replaced. --------------------------- 24 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a Cache Tier Disk ------------------------------------------------------------------------There are 1 active alerts. 3. Match the slot number of the failed disk from the alerts show current output to the physical location of the disk. Although the physical slots are numbered starting from 0, the software identifies the slots starting at 1. 4. Run the disk beacon command on the failed disk to illuminate the LED. Remove the front bezel to access front panel hard drives Procedure 1. Unlock the bezel by using the bezel key. 2. Press the release button, and pull the left end of the bezel. 3. Unhook the right end, and remove the bezel. Figure 9 Removing the front bezel Remove a hard drive Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. Press the release button to open the hard drive release handle. 2. Holding the handle, slide the hard drive out of the hard drive slot. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 25 Replace a Cache Tier Disk Figure 10 Removing a hard drive 3. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot to maintain proper system cooling. Install the hard drive Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. Press the release button on the front of the hard drive to open the release handle. 2. Insert the hard drive into the hard drive slot and slide until the hard drive connects with the backplane. 3. Close the hard drive release handle to lock the hard drive in place. 26 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 11 Installing a hard drive Replace a Cache Tier Disk Install the front bezel Procedure 1. Align and insert the right end of the bezel onto the system. 2. Press the release button and fit the left end of the bezel onto the system. 3. Lock the bezel by using the key. Figure 12 Installing the front bezel Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 27 Replace a Cache Tier Disk Verify the replacement drive About this task Complete the following tasks to verify the replacement disk. Procedure 1. Verify the drive fault LED on the left control panel at the front of the system is off. Figure 13 Drive fault LED 2. In the DD OS CLI, press Ctrl + C to turn off the disk beacon. 3. Run the disk show hardware command to verify all the disks appear correctly. 4. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts 5. Run the storage add tier cache disk 1.<n> command to add the disk back to the Cache Tier, where <n> is the number of the disk from the hardware failure alert message. 28 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 4 Replace a Fan The system contains fans in the front of the chassis. Complete the following procedure to replace a failed fan. This CRU is not hot-swappable, and requires a system shutdown to replace. l Identify a failed fan................................................................................................................30 l Shut down and disconnect the system.................................................................................. 30 l Extend the system from the cabinet...................................................................................... 31 l Remove the system cover..................................................................................................... 32 l Remove the cooling fan......................................................................................................... 32 l Install the cooling fan............................................................................................................ 33 l Install the system cover.........................................................................................................33 l Slide the system into the cabinet.......................................................................................... 34 l Reconnect and power on the system.................................................................................... 35 l Verify the replacement fan.................................................................................................... 36 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 29 Replace a Fan Identify a failed fan Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to identify the failed fan. Procedure 1. Use the alerts show current (or alerts show current-detailed) command that will include messages indicating fan loss or fan failure. Note: The sample output below only includes the alert object and alert message. It does not include the columns for the alert ID, post time, severity, and alert class which are part of the actual output. # alerts show current Object Message --------- ----------------- Enclosure=1:Fan=3 Fan fault is detected --------- ----------------- 2. Use the enclosure show fans command to check the status of each fan. Record the failed fan. # enclosure show fans 1 Enclosure Description --------- ----------- 1 FAN 0 FAN 1 FAN 2 FAN 3 FAN 4 FAN 5 --------- ----------- Level -----medium medium medium medium medium medium ------ Status -----OK OK OK Unavailable OK OK ------ 3. Map the number of the failed fan to the physical location of that fan. The following table shows the physical layout of the fans as seen from the front of the system. Left fan assembly Fan 0 Fan 1 Fan 2 Right fan assembly Fan 3 Fan 4 Fan5 Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. 30 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a Fan Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 31 Replace a Fan Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Figure 14 Remove System cover Remove the cooling fan Procedure 1. Press the release tab and lift the cooling fan out of the cooling fan assembly. 32 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 15 Removing cooling fan Replace a Fan Install the cooling fan Procedure 1. Holding the release tab, align the connector at the base of the cooling fan with the connector on the system board. Figure 16 Installing cooling fan Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 33 Replace a Fan The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. 34 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 17 Slide the system into the cabinet Replace a Fan Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. 6. When the system boots, log in as sysadmin. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 35 Replace a Fan Verify the replacement fan Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to verify the replacement fan. Procedure 1. Use the enclosure show fans command to check the status of each fan. Record the failed fan. # enclosure show fans 1 Enclosure Description --------- ----------- 1 FAN 0 FAN 1 FAN 2 FAN 3 FAN 4 FAN 5 --------- ----------- Level -----medium medium medium medium medium medium ------ Status -----OK OK OK OK OK OK ------ 2. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts 36 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 5 Replace a Power Supply The system contains two power supplies in the rear of the chassis. Complete the following procedure to replace a failed power supply. This CRU can be performed with the system powered on. l Identify a failed power supply................................................................................................ 38 l Remove a power supply.........................................................................................................39 l Install the power supply unit.................................................................................................. 39 l Verify the replacement power supply.................................................................................... 40 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 37 Replace a Power Supply Identify a failed power supply Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to identify the failed power supply. Procedure 1. Check the LED on the affected power supply unit. The power supply handle functions as the LED. Note: If a power supply unit is found to be faulted, the LED blinks amber. 2. Enter the alerts show current command (or alerts show current-detailed) to display messages indicating power supply failure. A sample output is shown. Note: The sample output below only includes the alert object and alert message. It does not include the columns for the alert ID, post time, severity, and alert class which are part of the actual output. # alerts show current Object Message --------- ----------------- Encl=1:PowerSupply=2 EVT-ENVIRONMENT-00026: Power supply has failed --------- ----------------- 3. Enter the enclosure show powersupply command to check the status of each power supply. # enclosure show powersupply This command may take up to a minute to complete. Please wait... --------- ----------- ------- ------ Enclosure Description Status --------- -------------- ------- 1 Power module 1 OK 1 Power module 2 FAILED --------- -------------- ------- 38 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a Power Supply 4. Map the number of the failed PSU to the physical location of that power supply. As seen from the back of the system, both power supplies are on the right--hand side of the system. Power supply 1 is the left-hand PSU, and power supply 2 is the right-hand PSU. Remove a power supply Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. Disconnect the power cable from the power source and from the PSU you intend to remove, and then remove the cable from the strap on the PSU handle. 2. Press the release latch and slide the PSU out of the system by using the PSU handle. Install the power supply unit Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. Verify that nothing has dropped into the empty PSU slot before installing the replacement PSU. 2. Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place. 3. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION When connecting the power cable to the PSU, secure the cable to the PSU with the strap. Note: When installing, hot swapping, or hot adding a new PSU, wait for 15 seconds for the system to recognize the PSU and determine its status. The PSU redundancy may not occur until discovery is complete. Wait until the new PSU is discovered and enabled Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 39 Replace a Power Supply before you remove the other PSU. The PSU status indicator turns green to signify that the PSU is functioning properly. Verify the replacement power supply Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to verify the replacement power supply. Procedure 1. Enter the enclosure show powersupply command to check the status of each power supply. # enclosure show powersupply This command may take up to a minute to complete. Please wait... --------- ----------- ------- ------ Enclosure Description Status --------- -------------- ------- 1 Power module 1 OK 1 Power module 2 OK --------- -------------- ------- 2. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts 40 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 6 Replace the Network Daughter Card The system uses a network daughter card that contains 4 x 10 GbE ports. If a port fails, the whole card requires replacement. Complete the following procedure to replace the network daughter card. This CRU is not hot-swappable, and requires a system shutdown to replace. l Verify the status of the network daughter card.....................................................................42 l Shut down and disconnect the system.................................................................................. 42 l Extend the system from the cabinet......................................................................................43 l Remove the system cover..................................................................................................... 43 l Removing the air shroud........................................................................................................44 l Remove expansion card riser 2.............................................................................................. 44 l Remove the network daughter card...................................................................................... 45 l Install the network daughter card..........................................................................................46 l Install expansion card riser 2................................................................................................. 46 l Installing the air shroud..........................................................................................................47 l Install the system cover.........................................................................................................47 l Slide the system into the cabinet.......................................................................................... 48 l Reconnect and power on the system.................................................................................... 49 l Verify the replacement network daughter card..................................................................... 50 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 41 Replace the Network Daughter Card Verify the status of the network daughter card Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to verify the network daughter card requires replacement. Procedure 1. Use the enclosure show io-cards command to check the status of the network daughter card. If the card has failed, it will not appear in the command output. 2. If the network daughter card is visible in the output of the enclosure show io-cards command, use the alerts show current command to look for alerts relating to one or more network interfaces that indicate a failure of the network daughter card. 3. Verify the link and activity LEDs on the impacted port are off. The network daughter card is located at the rear of the chassis, at the bottom. The ports are labeled ethMa, ethMb, ethMc, and ethMd from left to right. Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 42 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Network Daughter Card 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 43 Replace the Network Daughter Card Figure 18 Remove System cover Removing the air shroud Procedure 1. Hold the air shroud at both ends and lift it away from the system. Figure 19 Removing the air shroud Remove expansion card riser 2 Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. If installed, remove expansion cards installed on the riser. 2. Disconnect any cables connected to the riser. 44 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Network Daughter Card 3. To remove expansion card riser 2: a. Using Phillips #2 screwdriver, loosen the screws that secure the riser to the system. b. Press the release tab, and holding the riser by its edges, lift the riser from the riser connector on the system board. Figure 20 Removing expansion card riser 2 Remove the network daughter card Procedure 1. Using a Phillips #2 screwdriver, loosen the captive screws that secure the network daughter card (NDC) to the system board. 2. Hold the NDC by the edges on either side of the touch points, and lift to remove it from the connector on the system board. 3. Slide the NDC towards the front of the system until the Ethernet connectors are clear of the slot in the back panel. Figure 21 Removing the network daughter card Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 45 Replace the Network Daughter Card Install the network daughter card Procedure 1. Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. 2. Align the captive screws at the back-end of the card with the screw holes on the system board. 3. Press the touch points on the card until the card connector is firmly seated on the system board connector. 4. Using a Phillips #2 screwdriver, tighten the captive screws to secure the NDC to the system board. Figure 22 Installing the network daughter card Install expansion card riser 2 Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. To install expansion card riser 2: a. Align the screw and tab on the riser with the screw hole and slot on the system. b. Lower the riser into the system until the riser connector engages with the connector on the system board. c. Using Phillips #2 screwdriver, tighten the screws to secure the riser to the system. 46 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 23 Installing expansion card riser 2 Replace the Network Daughter Card Installing the air shroud Procedure 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 24 Installing the air shroud Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 47 Replace the Network Daughter Card The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. 48 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 25 Slide the system into the cabinet Replace the Network Daughter Card Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. 6. When the system boots, log in as sysadmin. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 49 Replace the Network Daughter Card Verify the replacement network daughter card About this task Complete the following steps to verify the operation of the replacement network daughter card. Procedure 1. Verify the link and activity LEDs on all ports are lit on the active ports. The network daughter card is located at the rear of the chassis, at the bottom. Figure 26 NIC LEDs 1. Link LED indicator 2. Activity LED indicator The NIC LEDs have the following states: Table 2 NIC LED states Link indicator state Green Activity indicator state Blinking green Amber Blinking green Green Off Meaning The NIC is connected to a valid network at its maximum port speed and data is being sent or received. The NIC is connected to a valid network at less than its maximum port speed and data is being sent or received. The NIC is connected to a valid network at its maximum port speed and data is not being sent or received. 50 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Network Daughter Card Table 2 NIC LED states (continued) Link indicator state Activity indicator state Meaning Amber Off Blinking green Off The NIC is connected to a valid network at less than its maximum port speed and data is not being sent or received. NIC identify is enabled through the NIC configuration utility. 2. Use the enclosure show io-cards command to check the status of the network daughter card. Verify the network daughter card appears in the list 3. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 51 Replace the Network Daughter Card 52 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 7 Replace a DIMM The following table lists the memory capacity and the number of DIMMs installed in the system. Table 3 Memory mapping Memory capacity Number of DIMMs 576 GB 12 x 32 GB + 12 x 16 GB This CRU is not hot-swappable, and requires a system shutdown to replace. CAUTION If any components are not fully seated, the system may not boot upon completion of the procedure. When installing a component into the system, verify it is fully seated before proceeding to the next step. l Identify a failed DIMM........................................................................................................... 54 l Shut down and disconnect the system..................................................................................55 l Extend the system from the cabinet..................................................................................... 56 l Remove the system cover..................................................................................................... 56 l Removing the air shroud........................................................................................................57 l Remove the memory module................................................................................................. 57 l Install the memory module.................................................................................................... 58 l Installing the air shroud......................................................................................................... 59 l Install the system cover........................................................................................................ 60 l Slide the system into the cabinet.......................................................................................... 60 l Reconnect and power on the system..................................................................................... 61 l Verify the replacement DIMM............................................................................................... 62 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 53 Replace a DIMM Identify a failed DIMM Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to identify a failed DIMM. Procedure 1. Enter the alert show current command to display message indicating a DIMM failure. A sample output is shown. # alert show current Id Post Time Severity Class Object Message -- ---------------------- -------- -------- ------- ------------------ 14 Wed May 3 01:01:18 2017 ALERT HardwareFailure EVT-MEM-00002: Memory size(512747300KB) goes below the configured size(529306480KB). DDFS will not be started. # alert show history 2. Enter the enclosure show memory command. # enclosure show memory Enclosure 1 Number of DIMMS : 24 Memory Size: 589824 MiB Locator ------A1 A2 A3 A4 A5 A6 A7 A8 A9 A10 A11 A12 B1 B2 B3 B4 B5 B6 B7 B8 B9 B10 B11 B12 ------- Speed(MHz) ---------2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 2666 ---------- Size(MiB) --------32768 32768 32768 32768 32768 32768 16384 16384 16384 16384 16384 16384 32768 32768 32768 32768 32768 32768 16384 16384 16384 16384 16384 16384 --------- Part No. ---------------HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA84GR7CJR4N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK HMA82GR7AFR8N-VK ---------------- 3. Record the failed DIMM information. 4. Identify the physical location of the failed DIMM. Serial No. ---------1202EB82 1202ECEB 1202ED83 1202ED9B 1202EBC5 1202EC8B 42A33A88 42A33A4A 42A33A54 42A33ABD 42A33A8A 42A33A89 1202EC81 1202E9E8 1202EB54 928523CB 1202ED03 1202ED6D 42A33A56 42A33A61 42A33A6B 42A33A6A 42A33A63 42A33AA5 ---------- 54 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a DIMM The system has 24 memory slots distributed across six memory channels. The following figure shows the physical layout of the memory slots. The bottom of the image represents the front of the cabinet. Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 55 Replace a DIMM Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. 56 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 27 Remove System cover Replace a DIMM Removing the air shroud Procedure 1. Hold the air shroud at both ends and lift it away from the system. Figure 28 Removing the air shroud Remove the memory module Before you begin WARNING Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 57 Replace a DIMM CAUTION To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets. Procedure 1. Locate the appropriate memory module socket. CAUTION Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. Push the ejectors outward on both ends of the memory module socket to release the memory module from the socket. 3. Lift and remove the memory module from the system. Figure 29 Removing a memory module Install the memory module Before you begin CAUTION To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets. Procedure 1. Locate the appropriate memory module socket. CAUTION Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. CAUTION To prevent damage to the memory module or the memory module socket during installation, do not bend or flex the memory module. You must insert both ends of the memory module simultaneously. 2. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket. 3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module in the socket. CAUTION Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. 58 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a DIMM Note: The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation. 4. Press the memory module with your thumbs until the socket levers firmly click into place. Figure 30 Installing a memory module Installing the air shroud Procedure 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 31 Installing the air shroud Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 59 Replace a DIMM Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. 60 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 32 Slide the system into the cabinet Replace a DIMM Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. 6. When the system boots, log in as sysadmin. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 61 Replace a DIMM Verify the replacement DIMM About this task Complete the following steps to verify the replacement DIMM. Procedure 1. Enter the system show meminfo command to see the top level summary. Confirm that the system reports the correct amount of memory. 2. Enter the enclosure show memory command to verify all DIMMs are discovered. # enclosure show memory Enclosure 1 Number of DIMMS : 24 Memory Size: 549316 MiB Locator ------DIMM A1 DIMM A2 DIMM A3 DIMM A4 DIMM A5 DIMM A6 DIMM A7 DIMM A8 DIMM A9 DIMM A10 DIMM A11 DIMM A12 DIMM B1 DIMM B2 DIMM B3 DIMM B4 DIMM B5 DIMM B6 DIMM B7 DIMM B8 DIMM B9 DIMM B10 DIMM B11 DIMM B12 ------- Speed(MHz) ---------2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz 2666 MHz ---------- Size(MiB) --------32768 MB 16384 MB 32768 MB 16384 MB 32768 MB 16384 MB 16384 MB 32768 MB 16384 MB 32768 MB 16384 MB 32768 MB 32768 MB 16384 MB 32768 MB 16384 MB 32768 MB 16384 MB 16384 MB 32768 MB 16384 MB 32768 MB 16384 MB 32768 MB --------- 3. Check for any new DIMM alerts. 62 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 8 Replace a PCIe HBA The system uses a variety of PCIe HBAs to provide network, FC, or storage connectivity. If a port fails, the whole card requires replacement. Complete the following procedure to replace an HBA. This CRU is not hot-swappable, and requires a system shutdown to replace. l Identify the failed PCIe HBA..................................................................................................64 l Shut down and disconnect the system.................................................................................. 64 l Extend the system from the cabinet..................................................................................... 65 l Remove the system cover..................................................................................................... 65 l Remove an expansion card from an expansion card riser.......................................................66 l Install expansion card into expansion card riser..................................................................... 68 l Install the system cover.........................................................................................................70 l Slide the system into the cabinet........................................................................................... 71 l Reconnect and power on the system..................................................................................... 71 l Verify the PCIe HBA replacement..........................................................................................72 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 63 Replace a PCIe HBA Identify the failed PCIe HBA Procedure 1. Enter the alerts show current or alerts show current-detailed command to display messages indicating I/O failure. A sample output is shown. # alerts show current Id Post Time Severity Class Object Message -- ----------------------- -------- --------- -------- --------------- 1 Mon May 6 18:57:00 2019 WARNING HWFailure Enclosure=1:EVT-ENVIRONMENT-00049: The system detected an invalid hardware configuration. 2. Enter the enclosure show io-cards command to check the status of each I/O. Record the failed I/O. A sample output is shown. Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. 64 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a PCIe HBA Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 65 Replace a PCIe HBA Figure 33 Remove System cover Remove an expansion card from an expansion card riser Before you begin Follow the safety guidelines listed in Safety instructions on page 13. About this task Note: This procedure describes and illustrate expansion card removal from each type of expansion card riser. Refer to the applicable illustration to aid in removal of the expansion card from the expansion card riser. Note: When removing an expansion card from riser 2 or 3, ensure that the PCIe card holder latch is closed. Procedure 1. If applicable, disconnect the cables from the expansion card. 2. Hold the expansion card by its edges, and pull the card until the card edge connector disengages from the expansion card connector on the riser. 66 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 34 Removing the expansion card from expansion card riser 1 Replace a PCIe HBA Figure 35 Removing the expansion card from expansion card riser 2 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 67 Replace a PCIe HBA Figure 36 Removing the expansion card from expansion card riser 3 Install expansion card into expansion card riser Before you begin Follow the safety guidelines listed in Safety instructions on page 13. About this task Note: When installing a card into riser 2 or 3, open the PCIe card holder latch. Procedure 1. Pull the expansion card latch. 2. If installed, remove the filler bracket. Note: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 3. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. 4. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 5. Push the expansion card latch. 68 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 37 Installing expansion card into expansion card riser 1 Replace a PCIe HBA Figure 38 Installing expansion card into expansion card riser 2 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 69 Replace a PCIe HBA Figure 39 Installing expansion card into expansion card riser 3 Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. 70 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a PCIe HBA Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Figure 40 Slide the system into the cabinet Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 71 Replace a PCIe HBA 6. When the system boots, log in as sysadmin. Verify the PCIe HBA replacement Procedure 1. Use the alerts show current command and confirm that the system has cleared the alert for the failed I/O module. It may take one to two minutes after the I/O module replacement before the system clears the alert. # alerts show current No active alerts. 2. Use the system show hardware command and confirm that all PCIe HBAs appear. # system show hardware 3. Run activity on the new HBA to verify it functions as expected. 72 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 9 Replace the Trusted Platform Module (TPM) The PowerProtect system uses a TPM to secure the system. Complete the following procedure to replace the TPM. This FRU is not hot-swappable, and requires a system shutdown to replace. l Verify the status of the TPM................................................................................................. 74 l Shut down and disconnect the system.................................................................................. 74 l Extend the system from the cabinet......................................................................................75 l Remove the system cover..................................................................................................... 75 l Locate the TPM.....................................................................................................................76 l Upgrading the Trusted Platform Module............................................................................... 76 l Install the system cover......................................................................................................... 77 l Slide the system into the cabinet...........................................................................................78 l Reconnect and power on the system.....................................................................................79 l Initializing TPM for BitLocker users....................................................................................... 79 l Initializing the TPM 1.2 for TXT users.................................................................................... 79 l Initializing the TPM 2.0 for TXT users................................................................................... 80 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 73 Replace the Trusted Platform Module (TPM) Verify the status of the TPM Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to verify the TPM replacement. Procedure 1. Run the system show all command, and look for the line indicating the TPM. If it is not present, the TPM requires replacement: TPM device: Nuvoton chip for Rest of World Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. 74 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Trusted Platform Module (TPM) Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 75 Replace the Trusted Platform Module (TPM) Figure 41 Remove System cover Locate the TPM About this task The TPM is connected to the system board, behind the DIMMs and in front of PCIe riser 2 as shown in the following image: Figure 42 TPM location Upgrading the Trusted Platform Module About this task CAUTION If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Work with the customer to create and safely store this recovery key. When replacing this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives. CAUTION Once the TPM plug-in module is installed, it is cryptographically bound to that specific system board. Any attempt to remove an installed TPM plug-in module breaks the cryptographic binding, the removed TPM cannot be reinstalled or installed on another system board. 76 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Trusted Platform Module (TPM) Removing the TPM Procedure 1. Locate the TPM connector on the system board. 2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board. 5. Pull the plastic rivet out of its slot on the system board. Installing the TPM Procedure 1. To install the TPM, align the edge connectors on the TPM with the slot on the TPM connector. 2. Insert the TPM into the TPM connector such that the plastic rivet aligns with the slot on the system board. 3. Press the plastic rivet until the rivet snaps into place. Figure 43 Installing the TPM After you finish 1. Install the system board. Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 77 Replace the Trusted Platform Module (TPM) Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Figure 44 Slide the system into the cabinet 78 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Trusted Platform Module (TPM) Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. 6. When the system boots, log in as sysadmin. Initializing TPM for BitLocker users Procedure 1. Initialize the TPM. For more information, see https://technet.microsoft.com/en-us/library/cc753140.aspx. The TPM Status changes to Enabled, Activated. Initializing the TPM 1.2 for TXT users Procedure 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7. Enter System Setup again. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 79 Replace the Trusted Platform Module (TPM) 8. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 9. From the Intel TXT option, select On. Initializing the TPM 2.0 for TXT users Procedure 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On. 4. Save the settings. 5. Restart your system. 6. Enter System Setup again. 7. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 8. Select the TPM Advanced Settings option. 9. From the TPM2 Algorithm Selection option, select SHA256, then go back to System Security Settings screen. 10. On the System Security Settings screen, from the Intel TXT option, select On. 11. Save the settings. 12. Restart your system. 80 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 10 Replace the HBA330 SAS Controller The system uses an HBA330 SAS controller card . Complete the following procedure to replace the HBA330. This CRU is not hot-swappable, and requires a system shutdown to replace. l Verify the status of the HBA330........................................................................................... 82 l Shut down and disconnect the system.................................................................................. 82 l Extend the system from the cabinet......................................................................................83 l Remove the system cover..................................................................................................... 83 l Remove expansion card riser 1...............................................................................................84 l Remove the integrated storage controller card..................................................................... 85 l Install the integrated storage controller card.........................................................................86 l Install expansion card riser 1.................................................................................................. 87 l Install the system cover.........................................................................................................88 l Slide the system into the cabinet.......................................................................................... 88 l Reconnect and power on the system.................................................................................... 89 l Verify the replacement HBA330............................................................................................90 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 81 Replace the HBA330 SAS Controller Verify the status of the HBA330 Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to verify the HBA330. Note: The DD OS software lists the HBA330 as PERC1 Dell Storage Cntlr.12GBSASHBA Procedure 1. Run the disk show hardware command, and if any of the following disks are not reported, the HBA 330 requires replacement: # disk show hardware Disk Slot Manufacturer/Model Type (enc/ disk) ---------- ---- ------------------------ ------- 1.1 0 SAMSUNG MZILT1T9HAJQ0D3 SSD 1.2 1 SAMSUNG MZILT1T9HAJQ0D3 SSD 1.3 2 SAMSUNG MZILT1T9HAJQ0D3 SSD 1.4 3 SAMSUNG MZILT1T9HAJQ0D3 SSD Firmware -------DSF8 DSF8 DSF8 DSF8 Serial No. -------------S40DNF0K906928 S40DNF0K906926 S40DNF0K906902 S40DNF0K906904 Capacity -------1.7 TiB 1.7 TiB 1.7 TiB 1.7 TiB SASSASSASSAS- Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 82 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the HBA330 SAS Controller 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 83 Replace the HBA330 SAS Controller Figure 45 Remove System cover Remove expansion card riser 1 Before you begin Follow the safety guidelines. Procedure 1. If installed, remove the expansion cards from the riser. 2. Disconnect any cables connected to the riser. 3. Press the release latches, and lift the riser from the riser connector on the system board. Figure 46 Removing expansion card riser 1 84 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the HBA330 SAS Controller Remove the integrated storage controller card Procedure 1. Using Phillips #2 screwdriver, loosen the screws that secure the integrated storage controller cable to the connector on the system board. 2. Lift the integrated storage controller cable away from the integrated storage controller. Figure 47 Removing the integrated storage controller cable 3. Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder on the system board. 4. Lift the card out of the system. 5. Hold the interposer board by its edges, and pull the board until the connector on the board disengages from the connector on the system board. Figure 48 Removing the integrated storage controller card Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 85 Replace the HBA330 SAS Controller Install the integrated storage controller card Procedure 1. Hold the interposer board by its edges, and align the interposer board connector with the connector on the system board. 2. Press the touch point on the interposer board until the interposer board connector is firmly seated on the system board connector. 3. Angle the card to engage the card with the integrated storage controller card holder on the system board. 4. Lower the card into place until the card is fully seated in the integrated storage controller card holder. Figure 49 Installing the integrated storage controller card 5. Route the integrated storage controller card cable along the wall of the system. 6. Align the screws on the integrated storage controller card cable with the screw holes on the connector. 7. Using Phillips #2 screwdriver, tighten the screws to secure the integrated storage controller card cable to the card connector on the system board. 86 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the HBA330 SAS Controller Figure 50 Installing the integrated storage controller card cable Install expansion card riser 1 Before you begin Follow the safety guidelines. Procedure 1. Align the guide rails on the riser with the standoffs on the side of the system. 2. Lower the riser into the system until the riser connector engages with the connector on the system board. Figure 51 Installing expansion card riser 1 3. Connect any cables disconnected from the riser. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 87 Replace the HBA330 SAS Controller Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. 88 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 52 Slide the system into the cabinet Replace the HBA330 SAS Controller Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. 6. When the system boots, log in as sysadmin. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 89 Replace the HBA330 SAS Controller Verify the replacement HBA330 About this task Complete the following steps to verify the operation of the replacement HBA330. Procedure 1. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts 2. Use the disk show hardware command to verify all the disks appear correctly. 3. Use the enclsoure show topology command to verify SAS connectivity. 4. Use the disk port show summary command to verify each disk shelf is connected to one SAS port on each HBA. 5. Use the disk multipath status command to verify there is an active path and a standby path for each disk. 90 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 11 Replace a CPU Complete the following procedure to replace a CPU. This FRU is not hot-swappable, and requires a system shutdown to replace. l Verify the status of the CPU................................................................................................. 92 l Shut down and disconnect the system.................................................................................. 92 l Extend the system from the cabinet......................................................................................92 l Remove the system cover..................................................................................................... 93 l Removing the air shroud........................................................................................................94 l Remove processor and heat sink module...............................................................................94 l Remove the processor from the processor and heat sink module..........................................95 l Install the processor into a processor and heat sink module.................................................. 96 l Install a processor and heat sink module................................................................................98 l Installing the air shroud......................................................................................................... 99 l Install the system cover....................................................................................................... 100 l Slide the system into the cabinet......................................................................................... 100 l Reconnect and power on the system....................................................................................101 l Verify the replacement CPU................................................................................................ 102 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 91 Replace a CPU Verify the status of the CPU Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to verify the status of the CPU. Procedure 1. Use the enclosure show cpu command to verify a CPU failure. Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 92 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a CPU 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Figure 53 Remove System cover Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 93 Replace a CPU Removing the air shroud Procedure 1. Hold the air shroud at both ends and lift it away from the system. Figure 54 Removing the air shroud Remove processor and heat sink module Before you begin WARNING The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. Procedure 1. Using a Torx #T30 screwdriver, loosen the screws on the heat sink. Note: Ensure that you loosen one screw before moving on to the next screw. 2. Pushing both retention clips simultaneously, lift the processor and heat sink module (PHM) out of the system. 3. Set the PHM aside with the processor side facing up. 94 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a CPU Remove the processor from the processor and heat sink module Before you begin WARNING The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. Procedure 1. Place the heat sink with the processor side facing up. 2. Insert a flat blade screwdriver into the release slot marked with a yellow label. Twist (do not pry) the screwdriver to break the thermal paste seal. 3. Push the retaining clips on the processor bracket to unlock the bracket from the heat sink. 4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 95 Replace a CPU 5. Flex the outer edges of the bracket to release the processor from the bracket. Note: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink. Install the processor into a processor and heat sink module Procedure 1. Place the processor in the processor tray. Note: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. The pin 1 indicator is a triangle marking on the corner of the heatsink and on the corner of the processor. 2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket. Note: Ensure that pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor. Note: Ensure that the processor and the bracket are placed in the tray before you install the heat sink. 96 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a CPU 3. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 4. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor. CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. Note: The thermal grease syringe is intended for single use only. Dispose the syringe after you use it. 5. Place the heat sink on the processor and push down until the bracket locks onto the heat sink. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 97 Replace a CPU Note: l Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. l Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket. Install a processor and heat sink module Before you begin CAUTION Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. WARNING The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. Procedure 1. Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module (PHM) on the processor socket. CAUTION To avoid damaging the fins on the heat sink, do not press down on the heat sink fins. Note: Ensure that the PHM is held parallel to the system board to prevent damaging the components. 2. Push the blue retention clips inward to allow the heat sink to drop into place. 3. Using the #Torx T30 screwdriver with adjustable torque, tighten one screw at a time. 98 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace a CPU Note: Ensure that the screw is tightened completely before moving onto the next screw. Note: The processor and heat sink module retention screws should not be tightened to more than 0.13 kgf-m (1.35 N.m or 12 in-lbf). Installing the air shroud Procedure 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 55 Installing the air shroud Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 99 Replace a CPU Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. 100 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 56 Slide the system into the cabinet Replace a CPU Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. 6. When the system boots, log in as sysadmin. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 101 Replace a CPU Verify the replacement CPU About this task Complete the following steps to verify the operation of the replacement CPU. Procedure 1. Use the enclosure show cpu command to verify the new CPU. 2. Use the alerts show current (or alerts show current-detailed) command. # alerts show current No active alerts 102 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 12 Replace the system board Complete the following procedure to replace the system board. This FRU is not hot-swappable, and requires a system shutdown to replace. l Verify the status of the system board.................................................................................. 104 l Shut down and disconnect the system.................................................................................104 l Remove a power supply....................................................................................................... 104 l Extend the system from the cabinet.................................................................................... 105 l Remove the system cover....................................................................................................106 l Removing the air shroud...................................................................................................... 106 l Remove the cooling fan assembly........................................................................................ 107 l Remove expansion card riser 1............................................................................................. 108 l Remove expansion card riser 2............................................................................................ 108 l Remove expansion card riser 3............................................................................................ 109 l Remove the integrated storage controller card.................................................................... 110 l Remove the memory module................................................................................................. 111 l Remove processor and heat sink module...............................................................................111 l Removing system board....................................................................................................... 112 l Install the system board........................................................................................................113 l Install the processor into a processor and heat sink module..................................................113 l Install the memory module....................................................................................................115 l Install the integrated storage controller card........................................................................ 116 l Install expansion card riser 1..................................................................................................117 l Install expansion card riser 2.................................................................................................118 l Install expansion card riser 3.................................................................................................119 l Install the cooling fan assembly............................................................................................ 119 l Installing the air shroud........................................................................................................ 120 l Install the system cover........................................................................................................ 121 l Slide the system into the cabinet..........................................................................................121 l Install the power supply unit.................................................................................................122 l Reconnect and power on the system................................................................................... 123 l Enter the system Service Tag by using System Setup......................................................... 124 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 103 Replace the system board Verify the status of the system board Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to verify the system board. Procedure 1. Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. Remove a power supply Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. Disconnect the power cable from the power source and from the PSU you intend to remove, and then remove the cable from the strap on the PSU handle. 104 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the system board 2. Press the release latch and slide the PSU out of the system by using the PSU handle. Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 105 Replace the system board Remove the system cover Procedure 1. Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. 3. Hold the cover on both sides, and lift the cover away from the system. Figure 57 Remove System cover Removing the air shroud Procedure 1. Hold the air shroud at both ends and lift it away from the system. 106 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 58 Removing the air shroud Replace the system board Remove the cooling fan assembly Procedure 1. Lift the release levers to unlock the cooling fan assembly from the system. 2. Hold the release levers, and lift the cooling fan assembly away from the system. Figure 59 Removing the cooling fan Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 107 Replace the system board Remove expansion card riser 1 Before you begin Follow the safety guidelines. Procedure 1. If installed, remove the expansion cards from the riser. 2. Disconnect any cables connected to the riser. 3. Press the release latches, and lift the riser from the riser connector on the system board. Figure 60 Removing expansion card riser 1 Remove expansion card riser 2 Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. If installed, remove expansion cards installed on the riser. 2. Disconnect any cables connected to the riser. 3. To remove expansion card riser 2: a. Using Phillips #2 screwdriver, loosen the screws that secure the riser to the system. b. Press the release tab, and holding the riser by its edges, lift the riser from the riser connector on the system board. 108 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 61 Removing expansion card riser 2 Replace the system board Remove expansion card riser 3 Before you begin Follow the safety guidelines. Procedure 1. If installed, remove expansion cards installed on the riser. 2. Disconnect any cables connected to the riser. 3. Using Phillips #2 screwdriver, loosen the screw that secures the riser to the system. 4. Press the release tab, and holding the riser by its edges, lift the riser from the riser connector on the system board. Figure 62 Removing expansion card riser 3 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 109 Replace the system board Remove the integrated storage controller card Procedure 1. Using Phillips #2 screwdriver, loosen the screws that secure the integrated storage controller cable to the connector on the system board. 2. Lift the integrated storage controller cable away from the integrated storage controller. Figure 63 Removing the integrated storage controller cable 3. Lift one end of the card and angle it to disengage the card from the integrated storage controller card holder on the system board. 4. Lift the card out of the system. 5. Hold the interposer board by its edges, and pull the board until the connector on the board disengages from the connector on the system board. Figure 64 Removing the integrated storage controller card 110 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the system board Remove the memory module Before you begin WARNING Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets. Procedure 1. Locate the appropriate memory module socket. CAUTION Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. Push the ejectors outward on both ends of the memory module socket to release the memory module from the socket. 3. Lift and remove the memory module from the system. Figure 65 Removing a memory module Remove processor and heat sink module Before you begin WARNING The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. Procedure 1. Using a Torx #T30 screwdriver, loosen the screws on the heat sink. Note: Ensure that you loosen one screw before moving on to the next screw. 2. Pushing both retention clips simultaneously, lift the processor and heat sink module (PHM) out of the system. 3. Set the PHM aside with the processor side facing up. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 111 Replace the system board Removing system board Before you begin Procedure 1. Disconnect all cables from the system board. CAUTION Take care not to damage the system identification button while removing the system board from the chassis. CAUTION Do not lift the system board by holding a memory module, processor, or other components. 2. Holding the system board holder, pull the blue release pin, lift the system board, and then slide it toward the front of the chassis. Sliding the system board toward the front of the chassis disengages the connectors from the back of the chassis slots. 3. Lift the system board out of the chassis. Figure 66 Removing system board 112 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the system board Install the system board Before you begin Follow the safety guidelines. Procedure 1. Unpack the replacement system board assembly. CAUTION Do not lift the system board by holding a memory module, processor, or other components. CAUTION Take care not to damage the system identification button while placing the system board into the chassis. 2. Holding the system board holder and blue release pin, push the system board toward the back of the system until the release pin clicks into place. Figure 67 Installing system board Install the processor into a processor and heat sink module Procedure 1. Place the processor in the processor tray. Note: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. The pin 1 indicator is a triangle marking on the corner of the heatsink and on the corner of the processor. 2. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket. Note: Ensure that pin 1 indicator on the bracket is aligned with the pin 1 indicator on the processor before placing the bracket on the processor. Note: Ensure that the processor and the bracket are placed in the tray before you install the heat sink. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 113 Replace the system board 3. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 4. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor. CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. Note: The thermal grease syringe is intended for single use only. Dispose the syringe after you use it. 5. Place the heat sink on the processor and push down until the bracket locks onto the heat sink. 114 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the system board Note: l Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. l Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket. Install the memory module Before you begin CAUTION To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets. Procedure 1. Locate the appropriate memory module socket. CAUTION Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. CAUTION To prevent damage to the memory module or the memory module socket during installation, do not bend or flex the memory module. You must insert both ends of the memory module simultaneously. 2. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket. 3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module in the socket. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 115 Replace the system board CAUTION Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory module evenly. Note: The memory module socket has an alignment key that enables you to install the memory module in the socket in only one orientation. 4. Press the memory module with your thumbs until the socket levers firmly click into place. Figure 68 Installing a memory module Install the integrated storage controller card Procedure 1. Hold the interposer board by its edges, and align the interposer board connector with the connector on the system board. 2. Press the touch point on the interposer board until the interposer board connector is firmly seated on the system board connector. 3. Angle the card to engage the card with the integrated storage controller card holder on the system board. 4. Lower the card into place until the card is fully seated in the integrated storage controller card holder. 116 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 69 Installing the integrated storage controller card Replace the system board 5. Route the integrated storage controller card cable along the wall of the system. 6. Align the screws on the integrated storage controller card cable with the screw holes on the connector. 7. Using Phillips #2 screwdriver, tighten the screws to secure the integrated storage controller card cable to the card connector on the system board. Figure 70 Installing the integrated storage controller card cable Install expansion card riser 1 Before you begin Follow the safety guidelines. Procedure 1. Align the guide rails on the riser with the standoffs on the side of the system. 2. Lower the riser into the system until the riser connector engages with the connector on the system board. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 117 Replace the system board Figure 71 Installing expansion card riser 1 3. Connect any cables disconnected from the riser. Install expansion card riser 2 Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. To install expansion card riser 2: a. Align the screw and tab on the riser with the screw hole and slot on the system. b. Lower the riser into the system until the riser connector engages with the connector on the system board. c. Using Phillips #2 screwdriver, tighten the screws to secure the riser to the system. Figure 72 Installing expansion card riser 2 118 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the system board Install expansion card riser 3 Before you begin Follow the safety guidelines. Procedure 1. Align the tab on the riser with the slot on the system, and guide rails on the riser with the standoffs on the side of the system. 2. Lower the riser into the system until the riser edge connector engages with the connector on the system board. The riser card edge engages with the riser guide on the system. 3. Using a Phillips #2 screwdriver, tighten the screw to secure the riser to the system. Figure 73 Installing expansion card riser 3 Install the cooling fan assembly Before you begin Follow the safety guidelines. About this task CAUTION Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly. Incorrectly installed cables may get damaged. Procedure 1. Align the guide rails on the cooling fan assembly with the standoffs on the system. 2. Lower the cooling fan assembly into the system until the cooling fan connectors engage with the connectors on the system board. 3. Press the release levers to lock the cooling fan assembly into the system. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 119 Replace the system board Figure 74 Installing the cooling fan assembly Installing the air shroud Procedure 1. Align the tabs on the air shroud with the slots on the system. 2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 75 Installing the air shroud 120 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the system board Install the system cover Procedure 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down. The system cover slides forward, the tabs on the system cover engage with the guide slots on the system and the system cover latch locks into place. 3. Using a flat or Phillips head screwdriver, rotate the latch release lock clockwise to the locked position. Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 121 Replace the system board Figure 76 Slide the system into the cabinet Install the power supply unit Before you begin Follow the safety guidelines listed in Safety instructions on page 13. Procedure 1. Verify that nothing has dropped into the empty PSU slot before installing the replacement PSU. 2. Slide the PSU into the system until the PSU is fully seated and the release latch snaps into place. 3. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION When connecting the power cable to the PSU, secure the cable to the PSU with the strap. Note: When installing, hot swapping, or hot adding a new PSU, wait for 15 seconds for the system to recognize the PSU and determine its status. The PSU redundancy may not occur until discovery is complete. Wait until the new PSU is discovered and enabled before you remove the other PSU. The PSU status indicator turns green to signify that the PSU is functioning properly. 122 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the system board Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. 6. As the system boots, press F2 to access the BIOS menu. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 123 Replace the system board Enter the system Service Tag by using System Setup If the automatic transfer of system information to the new system board during BIOS boot fails, the system prompts for the system Service Tag information. Use System Setup to enter the Service Tag. Procedure 1. Press F2 to enter System Setup. 2. Click Service Tag Settings. 3. Enter the Service Tag. Note: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 4. Click Ok. 5. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at https://Dell.com/idracmanuals. 124 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 13 Replace the Bezel Complete the following procedure to replace the bezel. This CRU can be completed with the system powered on. l Remove the front bezel to access front panel hard drives................................................... 126 l Install the front bezel........................................................................................................... 126 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 125 Replace the Bezel Remove the front bezel to access front panel hard drives Procedure 1. Unlock the bezel by using the bezel key. 2. Press the release button, and pull the left end of the bezel. 3. Unhook the right end, and remove the bezel. Figure 77 Removing the front bezel Install the front bezel Procedure 1. Align and insert the right end of the bezel onto the system. 2. Press the release button and fit the left end of the bezel onto the system. 3. Lock the bezel by using the key. 126 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 78 Installing the front bezel Replace the Bezel Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 127 Replace the Bezel 128 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide CHAPTER 14 Replace the Rail Kit Complete the following procedure to replace the rail kit. This CRU is not hot-swappable, and requires a system shutdown to replace. l Shut down and disconnect the system.................................................................................130 l Extend the system from the cabinet.................................................................................... 130 l Identifying the rail kit components........................................................................................131 l Remove the system from the cabinet...................................................................................133 l Removing the rails................................................................................................................134 l Remove the original CMA brackets...................................................................................... 135 l Attach the new CMA brackets............................................................................................. 135 l Install the rails...................................................................................................................... 137 l Secure the rail assemblies to the cabinet............................................................................. 138 l Install the system in the cabinet...........................................................................................139 l Install the front bezel............................................................................................................141 l Install the CMA arms............................................................................................................142 l Slide the system into the cabinet......................................................................................... 145 l Reconnect and power on the system................................................................................... 146 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 129 Replace the Rail Kit Shut down and disconnect the system Before you begin Establish a connection to the system as described in Establish a connection to the PowerProtect system on page 14. About this task Complete the following steps to shut down and disconnect the system. Procedure 1. Stop the system using the system poweroff command to allow the proper shut down of the file system and other system components. The power down process takes approximately five minutes to complete. The system poweroff command immediately turns the front panel blue LED to amber, and is complete when the front panel LED turns off. Note: The system fans still run, and NIC port LEDs still flash after running the system poweroff command. 2. Open the cable management arms. 3. Label each of the cables as to their connection location. Taking a photograph for reference is also helpful for re-connecting the cables. 4. Disconnect the AC power cords from the rear of the system. 5. Disconnect all network cables from the rear of the system. 6. Disconnect all SAS cables from the rear of the system. 7. Disconnect the serial console cable. Extend the system from the cabinet This procedure is used to extend the system from the cabinet so that the system cover can be removed to access the internal FRU components, or used in removing the system from the cabinet. Procedure 1. At the front of the cabinet, locate the two slam latches on the left and right sides of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. 130 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Rail Kit Identifying the rail kit components The 2U sliding rail assemblies allow the server to be secured in the cabinet, and extended from the cabinet so that the system cover can be removed to access the internal FRUs. Figure 79 Sliding rail assembly - 2U systems 1. Sliding rail (2) 2. Velcro strap (2) 3. Screw (4) 4. Washer (4) The rails are compatible with racks with square holes, unthreaded round holes, and threaded round holes. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 131 Replace the Rail Kit The rail kit also includes a unique cable management arm (CMA) bracket assembly that consists of inner and outer brackets, and screws to attach the brackets to the rails. Figure 80 CMA brackets The CMA assembly consists of two articulated arms, and two separators. Figure 81 CMA arms and separators 132 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Rail Kit Remove the system from the cabinet Procedure 1. At the front of the cabinet, locate the two slam latches on left and right side of the system. Pull the slam latches up to release the system from the cabinet. If the slam latches do not disengage, loosen the screw under each latch. 2. Using the slam latches, pull the system from the cabinet until the rails lock in the extended position. Figure 82 Release and extend system from cabinet 3. Locate the lock levers on the sides of the inner rails (1). Unlock each lever by rotating it up to its release position (2). Grasp the sides of the system (3) firmly and pull it forward until the standoffs are at the front of the J-slots in the rails. Lift the system up and away from the rails. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 133 Replace the Rail Kit Figure 83 Removing system from rails 4. Place the system on a suitable work surface. Ensure the work surface(s) is capable of supporting the weight. Removing the rails Procedure 1. Open the front latch and disengage the rail from the flange. 2. Pull the entire rail forward to release the rear end of the rail from the flange. 134 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Rail Kit Remove the original CMA brackets About this task The system rails may ship with CMA brackets already attached. If the brackets are attached, they must be removed. Procedure 1. Remove the two screws holding the CMA bracket to the rail. Figure 84 Remove the original CMA bracket 2. Repeat the previous step for the second rail. Attach the new CMA brackets About this task The brackets are labeled left and right, and cannot be interchanged. The top of each bracket is labeled Up. Procedure 1. Use the included screws to install the outer bracket to the rail. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 135 Replace the Rail Kit Figure 85 Attach outer CMA bracket to the rails 2. Align the hole of the inner bracket and push down to attach it to the rail. Note: Some pressure is required to push the inner bracket down and secure it. The bracket clicks when it locks in place. 136 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 86 Attach inner CMA bracket to the rails Replace the Rail Kit 3. Repeat the preceding steps to attach the outer and inner brackets to the other rail. Install the rails About this task The rails are labeled left and right, and cannot be interchanged. The front side of each rail is labeled Left Front or Right Front when the rail faces the cabinet front. Procedure 1. Determine where to mount the system, and mark the location at the front and back of the cabinet. Note: Install the left rail assembly first. 2. Fully extend the rear sliding bracket of the rail. 3. Position the rail end piece labeled Left Front facing inward and orient the rear end piece to align with the holes on the rear cabinet flanges. 4. Push the rail straight toward the rear of the rack until the latch locks in place. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 137 Replace the Rail Kit Figure 87 Installing the rear end of the rail 5. For the front end piece, rotate the latch outward and pull the rail forward until the pins slide into the flange, and release the latch to secure the rail in place. Figure 88 Installing the front end of the rail 6. Repeat the preceding steps to install the right rail assembly. Secure the rail assemblies to the cabinet The supplied screws and washers are used to secure the rail assemblies to the front and rear of the cabinet. About this task Note: For square hole cabinets, install the supplied conical washer before installing the screw. For unthreaded round hole cabinets, install only the screw without the conical washer. Procedure 1. Align the screws with the designated U spaces on the front and rear rack flanges. 138 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Rail Kit Ensure that the screw holes on the tab of the system retention bracket are seated on the designated U spaces. 2. Insert and tighten the two screws using the Phillips #2 screwdriver. Figure 89 Installing screws Install the system in the cabinet This procedure is used to install the system in the cabinet. About this task WARNING The system is heavy and should be installed in a cabinet by two people. To avoid personal injury and/or damage to the equipment, do not attempt to install the system in a cabinet without a mechanical lift and/or help from another person. Procedure 1. At front of the cabinet, pull the inner slide rails out of the cabinet until they lock into place. Figure 90 Pull the inner rails out of the cabinet Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 139 Replace the Rail Kit 2. Locate the rear rail standoff on each side of the system. Position the system above the rails and lower the rear rail standoffs into the rear J-slots on the slide assemblies. 3. Rotate the system downward until all the rail standoffs are seated in the J-slots. Figure 91 Install the system in the rails 4. Push the system inward until the lock levers click into place. 5. Pull the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Note: Ensure that the inner rail slides completely into the middle rail. The middle rail locks if the inner rail is not fully engaged. 140 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 92 Slide the system into the cabinet Replace the Rail Kit Install the front bezel The procedure to install the front bezel with the LCD panel and the front bezel without the LCD panel is the same. Procedure 1. Align and insert the right end of the bezel onto the system. 2. Press the release button and fit the left end of the bezel onto the system. 3. Lock the bezel by using the key. Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 141 Replace the Rail Kit Figure 93 Installing the front bezel Install the CMA arms Procedure 1. Install the first separator on the bracket. Figure 94 Install the first separator 142 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Replace the Rail Kit 2. Install the first arm on the right side of the chassis, on top of the separator with the open side up. Note: The arms are reversible. Figure 95 Install the first arm 3. Close the first arm by connecting it to the bracket on the left side of the chassis. Figure 96 Close the first arm Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 143 Replace the Rail Kit 4. Install the second separator on top of the first arm . Figure 97 Install the second separator 5. Install the second arm on the left side of the chassis, on top of the separator with the open side up. Figure 98 Install the second arm 6. Close the first arm by connecting it to the bracket on the right side of the chassis. 144 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide Figure 99 Close the second arm Replace the Rail Kit Slide the system into the cabinet Procedure 1. At the front of the cabinet, push the system inward until the lock levers click into place. 2. Push the blue slide release lock tabs forward on both rails and slide the system into the cabinet. The slam latches will engage to secure the system in the cabinet. Figure 100 Slide the system into the cabinet Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit Guide 145 Replace the Rail Kit Reconnect and power on the system About this task Complete the following steps to reconnect cables, power on the system, and reconnect a terminal session. Procedure 1. Use the cable labels to reconnect the cables in the same configuration as they were before starting the replacement procedure. 2. Close the cable management arms. 3. Reconnect the serial console cable to the system serial port, and prepare the terminal session. 4. Reconnect the AC power cords to the power supplies. Note: The system may not power on automatically after plugging in the AC power cords. 5. If the system does not power on when the AC power cords were reconnected, press the power button on the right control panel at the front of the system. 6. When the system boots, log in as sysadmin. 146 Dell EMC PowerProtect DD9400 Field Replacement Unit and Customer Replacement Unit GuideAH XSL Formatter V6.5 MR2 for Windows (x64) : 6.5.5.31438 (2017/12/12 12:09JST) Antenna House PDF Output Library 6.5.1167 (Windows (x64))