Dell ProDeploy Enterprise Suite

Service Overview

This service description details the scope and features of ProDeploy for Enterprise. It covers the deployment of Dell hardware platforms such as servers, storage solutions, and networking devices, along with associated enterprise software and additional hardware services. Dell is committed to delivering these services according to the specifications outlined in this document.

Key Service Features

• Hardware Installation: Professional physical installation of hardware at your site, adhering to your specifications or Dell's best practices. For remote services, Dell provides detailed instructions and expert guidance.
• Packaging Disposal: Responsible removal and disposal of used packaging materials to recycling facilities.
• Project Management: Dedicated project managers guide you through the entire deployment process, from equipment tracking to site readiness checks and final deployment support.
• Site Readiness and Deployment Planning: Thorough site readiness checks and detailed deployment planning to ensure a smooth setup process.
• System Software Installation and Configuration: Remote installation and configuration of operating systems, drivers, firmware, virtualization software, and essential Dell tools like SupportAssist.
• System Testing and Validation: Comprehensive testing and validation of deployed systems against documented requirements.
• Configuration Transfer to Dell Support: Seamless transfer of configuration data to Dell's technical support systems for efficient issue resolution.
• Product Introduction: A post-deployment session to familiarize you with the product's features and common tasks.
• Project Documentation: Delivery of final project documentation, including 'as-built' records and deployment verification reports.

Service Structure

Dell offers two types of service offerings: Core Services, which are tied to the deployment of specific hardware platforms, and Add-on Services, which can be combined with Core Services for enhanced deployment capabilities. Your specific services and options are detailed in your order form.

Customer Responsibilities

Successful deployment relies on customer collaboration. Key responsibilities include providing necessary site access, ensuring a safe working environment, supplying required technical contacts, and performing pre-deployment system checks. For detailed responsibilities, please refer to the full service description.

Service Hours and Delivery

Services are typically provided during Dell EMC Services' standard business hours (8:00 AM to 6:00 PM local time, Monday to Friday), subject to local regulations. Scheduling is coordinated with the customer to ensure resource availability. Remote services are supported via internet connectivity, requiring customer-provided network access and credentials.

Change Management

Any changes to the agreed-upon service scope will follow a formal change management process, requiring a written Change Order request and mutual agreement between Dell and the customer.

Exclusions

This service description excludes specific activities not explicitly detailed in the service features, custom scripting, application installations, and services related to non-Dell or unsupported products. For a complete list of exclusions, consult the full document.

For more information on Dell's ProDeploy services, please visit Dell Service Descriptions.