Sage The Barista Express™ BES875

Sage® Recommends Safety First

At Sage®, safety is paramount. We design and manufacture appliances with your safety in mind. Please exercise care when using any electrical appliance and adhere to the following precautions.

READ ALL INSTRUCTIONS BEFORE USE AND SAVE FOR FUTURE REFERENCE

• A downloadable version of this document is available at sageappliances.com.
• Before first use, ensure your electricity supply matches the rating label on the appliance's underside. Contact your local electricity company if you have concerns.
• Installation of a residual current safety switch (rated not more than 30mA) is recommended for additional safety. Consult an electrician for professional advice.
• Safely remove and discard all packaging materials before first use.
• Safely discard the protective cover fitted to the power plug to eliminate choking hazards for young children.
• Ensure the product is properly assembled before first use.
• This appliance is for household use only. Do not use it for unintended purposes, in moving vehicles or boats, or outdoors. Misuse may cause injury.
• Position the appliance on a stable, heat-resistant, level, dry surface away from counter edges. Do not operate on or near heat sources like hot plates, ovens, or gas hobs.
• Fully unwind the power cord before operating.
• Do not let the power cord hang over edges or touch hot surfaces, and prevent it from becoming knotted.
• Do not leave the appliance unattended when in use.
• If the appliance is to be left unattended, cleaned, moved, assembled, or stored, always switch it OFF using the POWER button and unplug it from the power outlet.
• Regularly inspect the power cord, plug, and appliance for damage. If damaged, cease use immediately and return the appliance to an authorised Sage Service Centre for examination, replacement, or repair.
• Keep the appliance and accessories clean by following the cleaning instructions in this booklet. Any procedure not listed should be performed at an authorised Sage Service Centre.
• Children aged 8 or older, and persons with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, may use the appliance only if supervised or instructed on safe use and hazards.
• Children should not play with the appliance.
• Cleaning should not be carried out by children unless they are 8 or older and under adult supervision.
• Keep the appliance and cord out of reach of children aged 8 years and younger.
• Do not use attachments other than those provided.
• Do not attempt to operate the appliance by any method not described in this booklet.
• Do not move the appliance while in operation.
• Use only cold mains/town water. Highly filtered, de-mineralised, or distilled water is not recommended as it may affect taste and function.
• Never use the appliance without water in the water tank.
• Ensure the portafilter is firmly inserted and secured into the brewing head before use.
• Never remove the portafilter during brewing as the machine is under pressure.
• Do not place anything other than cups for warming on top of the appliance.
• Use caution as metal surfaces can get hot during use.
• Do not touch hot surfaces. Allow the product to cool before moving or cleaning.
• Heating element surface retains residual heat after use.
• Always ensure the appliance is OFF, unplugged, and cool before cleaning, moving, or storing.
• The appliance is not intended to be operated by external timers or remote-control systems.
• Using attachments not sold or recommended by Sage may cause fire, electric shock, or injury.
• Always turn the appliance OFF, switch off at the power outlet, and unplug when not in use.
• Maintenance other than cleaning should be performed by an authorised Sage® service centre.
• Do not use the appliance on a sink drain board.
• Do not operate the appliance in an enclosed space or cupboard.
• Use caution when descaling as hot steam may be released. Ensure the drip tray is empty and inserted before descaling. Refer to 'Care & Cleaning'.
• Do not operate the grinder without the hopper lid in place. Keep fingers, hands, hair, clothing, and utensils away from the hopper during operation.

[Recycling Symbol] The symbol indicates this appliance should not be disposed of in normal household waste. Take it to a local authority waste collection centre or a dealer providing this service. Contact your local council office for more information.

[Electric Shock Symbol] To protect against electric shock, do not immerse the power cord, power plug, or appliance in water or any other liquid.

FOR HOUSEHOLD USE ONLY

SAVE THESE INSTRUCTIONS

Components

The main appliance features the following components:

• A. 250g bean hopper
• B. Integrated conical burr grinder
• C. Grind outlet
• D. Grinding activation switch
• E. Hands free grinding cradle
• F. GRIND SIZE selector
• G. GRIND AMOUNT dial
• H. FILTER SIZE button
• I. POWER button
• J. Integrated removable 54mm tamper
• K. Group head
• L. 54mm stainless steel portafilter
• M. Extra-tall cup clearance for tall mugs
• N. Removable wet & dry coffee separator drip tray
• O. Storage tray (located behind drip tray)
• P. 360° swivel-action steam wand
• Q. Dedicated hot water outlet
• R. Steam/Hot Water dial
• S. Steam/Hot Water light
• T. 1 CUP and 2 CUP buttons
• U. CLEAN ME light
• V. Espresso pressure gauge
• W. Programme button (Re-programs the preset 1 CUP and 2 CUP shot volumes)
• X. Cup warming tray
• Y. 2L removable water tank

Accessories

The following accessories are included:

• 1. Temp Control™ Milk Jug
• 2. Cleaning disc
• 3. Cleaning tablets
• 4. Dual Wall filter baskets (1 cup & 2 cup) - Use with pre-ground coffee.
• 5. Single Wall filter baskets (1 cup & 2 cup) - Use when grinding fresh whole coffee beans.
• 6. Water filter holder and filter
• 7. Cleaning brush
• 8. The Razor™ precision dose trimming tool
• 9. Cleaning tool
• 10. Allen key

Rating Information: 220-240V ~ 50Hz 1560-1850W

Functions

Installing the Water Filter

1. Remove the water filter and water filter holder from the plastic bag.
2. Soak the filter in cold water for 5 minutes.
3. Wash the filter holder with cold water.
4. Set the reminder for next month of replacement. Replacement is recommended after 3 months or 40L.
5. Insert the filter into the two parts of the filter holder.
6. To install the assembled filter holder into the water tank, align the base of the filter holder with the adapter inside the water tank. Push down to lock into place.

First Use

1. Fill the water tank with cold water before sliding it back into position at the rear of the machine and locking it.
2. Ensure the water filter is securely fitted inside the water tank.
3. Fill the water tank with cold, preferably filtered water up to the MAX mark.
4. Ensure the hopper is locked into position.
5. Plug the power cord into a 230V power outlet.
6. Press the POWER button to switch the machine on. The POWER button light will flash while the machine is heating.

[Note Icon] If the hopper is not correctly locked, the FILTER SIZE LEDs will flash.

7. Press the 2 CUP button to run hot water through the group head.
8. Position the steam wand tip over the drip tray. Rotate the STEAM / HOT WATER dial to the STEAM position and run steam through the steam wand for 10 seconds.
9. Rotate the STEAM/HOT WATER dial to the HOT WATER position and run water through the hot water outlet for 10 seconds.
10. Repeat steps 1-3 until the water tank is empty.

General Operation

Setting the Grind Size

The grind size affects water flow rate and espresso flavour. Start at setting 8 and adjust as needed.

Setting the Grind Amount

Set the GRIND AMOUNT dial to the 3 o'clock position as a starting point. Adjust towards LESS or MORE to set the dose amount.

Selecting a Filter Basket

• Use Single Wall filter baskets for grinding fresh whole coffee beans.
• Use Dual Wall filter baskets for pre-ground coffee.

Automatic Dosing

• Push and release the portafilter to engage the grinding activation switch. Grinding stops automatically, but can be stopped manually by pushing and releasing the portafilter again.

Manual Dosing

• Push and hold the portafilter to engage the grinding activation switch. Continue holding until the desired amount of ground coffee is dosed. Release the portafilter to stop grinding.

Tamping the Ground Coffee

• Once grinding is complete, tamp down firmly.
• The top edge of the metal cap on the tamper should be level with the top of the filter basket AFTER tamping.

Trimming the Dose

The Razor™ precision dose trimming tool helps trim the puck to the right level for consistent extraction.

• Insert the Razor™ dose trimming tool into the filter basket until its shoulders rest on the rim.
• Rotate the tool back and forth while holding the portafilter at an angle over a knock box to trim excess grinds.

Purging the Group Head

Before inserting the portafilter, run a short flow of water through the group head by pressing the 1 CUP button.

Inserting the Portafilter

Insert the portafilter into the group head and rotate the handle towards the centre until resistance is felt.

Preset Shot Volume – 1 CUP Button

Press the 1 CUP button once to extract a single shot (approx. 30ml).

Preset Shot Volume – 2 CUP Button

Press the 2 CUP button once to extract a double shot (approx. 60ml).

Re-Programming Shot Volume – 1 CUP or 2 Cup

1. Press the Programme button once.
2. Press the 1 CUP or 2 CUP button to start extraction. Press again once the desired volume is extracted. The machine will beep twice to confirm the new volume is set.

Resetting Default Volumes

Press and hold the PROGRAMME button until the machine beeps three times, then release to reset to default volumes (1 CUP approx. 30ml, 2 CUP approx. 60ml).

Manual Shot Volume

Press and hold the 1 CUP or 2 CUP button for low-pressure pre-infusion. Release to continue extraction at full pressure. Press again once the desired volume is extracted.

[Note Icon] Pressing the 1 CUP or 2 CUP button during a preset shot volume will immediately stop extraction.

Extraction Guide

Correct Extraction

• Flow starts after 4-7 secs.
• Flow is slow like warm honey.
• Crema is golden brown with a fine mousse texture.
• Espresso is dark brown.
• Extraction takes 25-35 secs.

Under Extraction

• Flow starts after 1-3 secs.
• Flow is fast like water.
• Crema is thin and pale.
• Espresso is pale brown.
• Tastes bitter/sharp, weak and watery.
• Extraction takes up to 20 secs.

Over Extraction

• Flow starts after 8 secs.
• Flow drips or not at all.
• Crema is dark and spotty.
• Espresso is very dark brown.
• Tastes bitter and burnt.
• Extraction takes more than 40 secs.

After Extraction

• Remove Used Grinds: Used grinds form a coffee 'puck'. If the puck is wet, refer to the 'Under Extraction' section.
• Rinse Filter Basket: Keep the filter basket clean to prevent blockages. Without ground coffee, lock the portafilter into the machine and run hot water through.

Solutions

• Grind Finer: Tamp using 15 kilos of pressure. The top edge of the tamper's metal cap should be level with the top of the filter basket AFTER tamping. Trim the puck using The Razor™ tool.
• Grind Coarser: Tamp using 15 kilos of pressure. The top edge of the tamper's metal cap should be level with the top of the filter basket AFTER tamping. Trim the puck using The Razor™ tool.

Extraction Summary Table

Using the Steam / Hot Water Dial

Steam

• Position the steam wand tip over the drip tray.
• Turn the STEAM / HOT WATER dial to the STEAM position. The STEAM / HOT WATER light will flash, indicating the machine is heating to create steam.
• When the light stops flashing, return the dial to STANDBY.
• Within 8 seconds, insert the steam wand tip (1-2cm) below the milk surface, close to the jug's right side at the 3 o'clock position, and quickly turn the dial back to STEAM. This pause prevents splashing (lasts 8 seconds).
• The indicator strip on the milk jug changes colour to show milk temperature. Recommended temperature is 60-65°C.
• Once the milk reaches temperature, return the dial to STANDBY BEFORE removing the jug.
• Wipe the steam wand with a damp cloth. Then, with the tip over the drip tray, briefly turn on steam to clear any remaining milk.
• Pour milk into the espresso.

[Note Icon] After 5 minutes of continuous steaming, the function disables. The STEAM/HOT WATER light flashes. Return the dial to STANDBY.

Hot Water

• Turn the STEAM/HOT WATER dial to the HOT WATER position.
• To stop, return the dial to STANDBY.

Advanced Temperature Mode

Adjusting Water Temperature

To enter Advanced Temperature Mode:

1. Press POWER to switch the machine OFF.
2. Press and hold PROGRAMME, then press POWER. The machine beeps once. The illuminated button shows the current temperature.
3. Within 5 seconds, press one of the following buttons to adjust temperature:

• Increase Water Temperature +1°C: Press the 1 CUP button.
• Increase Water Temperature +2°C: Press the 2 CUP button.
• Decrease Water Temperature -1°C: Press the FILTER SIZE button.
• Decrease Water Temperature -2°C: Press the POWER button.

The machine beeps twice to confirm changes. If no button is pressed within 5 seconds, it returns to STANDBY.

Default Temperature Setting: In Advanced Temperature Mode, press the Programme button.

Auto Off Mode

The machine automatically switches to AUTO OFF mode after 30 minutes.

Care & Cleaning

Replacing the Water Filter

The water filter prevents scale build-up. Replacing it every three months or 40L reduces descaling needs. (40L limit is for water hardness level 4; can be increased to 60L for level 2 areas).

Steps:

1. Set current month reminder.
2. Soak filter for 5 min.
3. Ensure parts are connected.
4. Install filter in tank.
5. Install water tank.
6. Replace filter after 90 days or 40L.

Cleaning Cycle

The CLEAN ME light indicates a cleaning cycle is required (back-flushing, separate from descaling).

1. Insert 1 CUP filter basket, cleaning disc, and 1 cleaning tablet into the portafilter.
2. Lock portafilter into the group head; place a large container beneath spouts.
3. Fill water tank with cold water; ensure drip tray is empty.
4. Press POWER to switch OFF.
5. Press and hold 1 CUP and 2 CUP buttons simultaneously, then press and hold POWER button for approx. 10 seconds.
6. Cleaning cycle starts (approx. 5 mins), with intermittent water flow from spouts. 3 beeps signal completion.
7. Remove portafilter; ensure tablet dissolved. Repeat if necessary.

Descaling

Hard water causes mineral build-up, affecting flow, temperature, power, and taste. Descale when scale is visible in the water tank, even if using the filter.

[Warning Icon] Do not immerse power cord, plug, or appliance in water. The water tank should never be removed or emptied during descaling.

Priming Machine for Descaling Function

1. Dissolve one Sage Descaling powder sachet in 1 litre of water, then fill the water tank.
2. Press and hold 2 CUP, then press and hold POWER simultaneously to enter Descale mode. The unit heats up; POWER button flashes. It's ready when POWER, 1 CUP, CLEAN ME, and HOT WATER/STEAM indicators are solid ON.

Descaling the Coffee Component

Press the 1 CUP button to start. Takes approx. 25 seconds. 1 CUP button flashes continuously, then stays solid. Press 1 CUP again to terminate early.

Descale the Steam and Hot Water Components

Descaling steam takes approx. 13 seconds; hot water takes approx. 8 seconds. Can be terminated by turning the dial to STANDBY.

5. Descale Steam: Turn steam dial LEFT towards STEAM icon.
6. Descale Hot Water: Turn steam dial RIGHT towards HOT WATER icon.

Repeat Processes to Complete Descaling

After steps 4-6, about half (0.5 litre) of the descale solution should remain. Repeat steps 4-6 to empty the solution.

Descaling Solution Rinse

8. After descaling, remove and rinse the water tank thoroughly. Refill with fresh cold water (2 litres) and repeat steps 4-6 to cleanse any residue.
9. Press 'POWER' to quit descaling. LED lights will switch off.

[Note Icon] The machine auto-shuts off after 5 mins of inactivity in descaling mode. Restart from step 3.

Advanced Cleaning for the Conical Burr Grinder

Required only if there's a blockage between burrs and outlet.

[Warning Icon] Grinder burrs are extremely sharp. Handle with care.

Steps involve disassembling the grinder, cleaning parts (hopper, chute, burrs, washers, grind fan), and reassembling. Specific instructions include setting grind size, loosening/tightening nuts, removing/inserting parts like the lower burr, upper burr, grind fan, washers, and re-aligning drive pins and cavities. Use provided brush or pipe cleaner for chutes. Use long-nose pliers for small parts. Ensure burrs are dry before re-assembly; a hairdryer can be used.

Cleaning the Steam Wand

• Clean after texturing milk: Wipe with a damp cloth. Direct tip over drip tray and briefly set dial to STEAM to clear milk.
• If tip holes are blocked: Ensure dial is in STANDBY. Switch OFF and cool. Use the pin on the cleaning tool to unblock.
• If still blocked: Remove tip using the integrated spanner, soak in hot water, and unblock holes before re-attaching.

Cleaning the Filter Baskets and Portafilter

• Rinse under hot water immediately after use to remove coffee oils.
• If holes are blocked, use the pin on the cleaning tool.
• If still blocked, dissolve a cleaning tablet in hot water, soak basket/portafilter for 20 mins, then rinse thoroughly.

Cleaning the Shower Screen

• Wipe group head interior and shower screen with a damp cloth to remove coffee particles.
• Periodically purge the machine: Place empty filter basket/portafilter in group head, press and hold 1 CUP button, and run water to rinse.

Cleaning the Drip & Storage Tray

• Remove, empty, and clean regularly, especially when the 'EMPTY ME!' indicator shows.
• Remove grid, lift coffee grind separator, and dispose of grounds. Remove 'EMPTY ME!' indicator by pulling upwards.
• Wash all parts in warm soapy water with a soft cloth. Rinse and dry thoroughly.

Cleaning the Outer Housing & Cup Warming Tray

• Clean with a soft, damp cloth. Polish with a soft, dry cloth. Do not use abrasive cleansers, pads, or cloths.

Storing Your Machine

• Ensure STEAM / HOT WATER dial is in STANDBY. Switch OFF and unplug.
• Remove beans from hopper, clean grinder (see page 16), empty water tank and drip tray.

[Warning Icon] Do not immerse power cord, plug, or appliance in water or any other liquid.

Using the Allen Key

The silicone seal around the shower screen may need replacement for optimal performance.

1. Switch OFF and unplug the machine.
2. Remove water tank and drip tray.
3. Clean the screw centre with a skewer or similar to remove coffee residue.
4. Insert the shorter end of the Allen Key into the screw centre and turn counter-clockwise to loosen.
5. Once loose, carefully remove the screw, shower screen, and dispersion plate. Note their orientation for re-assembly. Wash them in warm soapy water and dry thoroughly.
6. Remove the old silicone seal with fingers or pliers. Insert the new seal, flat side first, ribbed side facing you.
7. Re-insert dispersion plate, shower screen, then screw. Turn screw clockwise by hand (2-3 revolutions), then tighten with Allen Key until flush with the shower screen.
8. Re-insert drip tray and water tank.

Contact Sage Customer Service or visit www.sageappliances.com for replacement seals or advice.

Troubleshooting

Machine does not heat up.

• Possible Cause: STEAM / HOT WATER dial is not in the STANDBY position.
• What to Do: Turn the STEAM / HOT WATER dial to STANDBY. Machine will commence heating.

STEAM/HOT WATER light flashes when the machine is turned on.

• Possible Cause: Machine has not reached operating temperature.
• What to Do: Allow time for the machine to reach operating temperature. The POWER button light will stop flashing, and all control panel lights will illuminate when ready.

Water does not flow from the group head.

• Possible Cause: Water tank is empty.
• What to Do: Fill tank.
• Possible Cause: Water tank is not fully inserted and locked into position.
• What to Do: Push water tank down completely to lock into place.
• Possible Cause: Machine needs to be descaled.
• What to Do: Refer to 'Descaling', page 14.

No hot water.

• Possible Cause: Water tank is empty.
• What to Do: Fill tank.
• Possible Cause: Water tank is not fully inserted and locked into position.
• What to Do: Push water tank down completely to lock into place.
• Possible Cause: Machine needs to be descaled.
• What to Do: Refer to 'Descaling', page 14.

Espresso only drips from the portafilter spouts or not at all.

• Possible Cause: Coffee ground too finely and/or too much coffee in filter basket and/or over tamping and/or filter basket is blocked.
• What to Do: See 'Espresso only drips from the portafilter spouts or not at all' below.
• Possible Cause: Coffee is ground too finely.
• What to Do: Use slightly coarser grind. Refer to 'Setting the Grind Size', page 9 and ‘Over Extraction', page 11.
• Possible Cause: Too much coffee in the filter basket.
• What to Do: Lower dose of coffee. Refer to 'Setting the Grind Amount', page 9 and ‘Over Extraction', page 11.
• Possible Cause: Coffee tamped too firmly.
• What to Do: Tamp between 15-20kg of pressure.
• Possible Cause: Water tank is empty.
• What to Do: Fill tank.
• Possible Cause: Water tank is not fully inserted and locked into position.
• What to Do: Push water tank down completely to lock into place.
• Possible Cause: The filter basket may be blocked.
• What to Do: Use the pin on the cleaning tool to unblock the hole(s). If blocked, dissolve a cleaning tablet in hot water, soak basket/portafilter for approx. 20 mins, then rinse.
• Possible Cause: Machine needs to be descaled.
• What to Do: Refer to 'Descaling', page 14.

Espresso runs out too quickly.

• Possible Cause: Coffee is ground too coarsely.
• What to Do: Use slightly finer grind. Refer to 'Setting the Grind Size', page 9 and 'Under Extraction', page 11.
• Possible Cause: Not enough coffee in the filter basket.
• What to Do: Increase dose of coffee. Refer to 'Setting the Grind Amount', page 9 and ‘Under Extraction', page 11.
• Possible Cause: Coffee tamped too lightly.
• What to Do: Tamp between 15-20kg of pressure.

Espresso runs out around the edge of the portafilter.

• Possible Cause: Portafilter not inserted correctly in the group head.
• What to Do: Ensure portafilter is fully inserted and rotated until resistance is felt.
• Possible Cause: Coffee grounds around the filter basket rim.
• What to Do: Clean excess coffee from the rim for a proper seal.
• Possible Cause: Coffee tamped too lightly.
• What to Do: Tamp between 15-20kg of pressure.
• Possible Cause: Too much coffee in the filter basket.
• What to Do: Lower dose of coffee. Refer to 'Setting the Grind Amount', page 9.
• Possible Cause: Silicone seal surrounding the shower screen needs replacement.
• What to Do: Refer to 'Using the Allen Key', page 17.

No steam.

• Possible Cause: Machine has not reached operating temperature.
• What to Do: Allow time for heating. The STEAM/HOT WATER light will flash during heating. Condensed water may purge from the steam wand. When the light stops flashing, the wand is ready.
• Possible Cause: Water tank is empty.
• What to Do: Fill tank.
• Possible Cause: Water tank not fully inserted and locked.
• What to Do: Push water tank down completely to lock.
• Possible Cause: Machine needs to be descaled.
• What to Do: Refer to 'Descaling', page 14.
• Possible Cause: Steam wand is blocked.
• What to Do: Refer to 'Cleaning the Steam Wand', page 16.

Coffee not hot enough.

• Possible Cause: STEAM/HOT WATER dial not in STEAM position.
• What to Do: Ensure dial is fully rotated to STEAM.
• Possible Cause: Cups not pre-heated.
• What to Do: Rinse cups under hot water outlet and place on cup warming tray.
• Possible Cause: Portafilter not pre-heated.
• What to Do: Rinse portafilter under hot water outlet. Dry thoroughly.
• Possible Cause: Milk not hot enough (for cappuccino/latte etc).
• What to Do: Heat milk until jug side is hot to touch.
• Possible Cause: Machine needs to be descaled.
• What to Do: Refer to 'Descaling', page 14.

No crema.

• Possible Cause: Coffee tamped too lightly.
• What to Do: Tamp between 15-20kg of pressure.
• Possible Cause: Coffee is ground too coarsely.
• What to Do: Use slightly finer grind. Refer to 'Setting the Grind Size', page 9 and 'Under Extraction', page 11.
• Possible Cause: Coffee beans or pre-ground coffee are not fresh.
• What to Do: For fresh beans, buy roasted within 2 weeks of date. For pre-ground, use within a week of grinding.
• Possible Cause: The filter basket may be blocked.
• What to Do: Use the pin on the cleaning tool to unblock hole(s). If blocked, dissolve cleaning tablet in hot water, soak basket/portafilter for approx. 20 mins, then rinse.

Single Wall filter baskets are being used with pre-ground coffee.

• What to Do: Ensure you use Dual Wall filter baskets with pre-ground coffee.

Drip tray fills too quickly.

• Possible Cause: Auto purge feature releases water into drip tray after steam/hot water functions to ensure thermocoil is at optimal temperature for espresso extraction.
• What to Do: No action required; this is normal operation.

Pulsing/pumping sound while extracting espresso or steaming milk.

• Possible Cause: The machine is carrying out the normal operation of the 15 bar Italian pump.
• What to Do: No action required; this is normal operation.

Water leaking.

• Possible Cause: Water tank is empty.
• What to Do: Fill tank.
• Possible Cause: Water tank not fully inserted and locked into position.
• What to Do: Push water tank down completely to lock into place.
• Possible Cause: Auto purge feature releases water into drip tray after steam/hot water functions.
• What to Do: Ensure drip tray is firmly pushed in place. Empty drip tray regularly.
• Possible Cause: Water tank not fully inserted and locked into position.
• What to Do: Push water tank down completely to lock into place.
• Possible Cause: Silicone seal surrounding the shower screen needs replacement.
• What to Do: Refer to 'Using the Allen Key', page 17.

Machine is on but ceases to operate.

• Possible Cause: Safety thermal-cut out activated due to pump or grinder overheating.
• What to Do: Press POWER to switch OFF and unplug. Allow to cool for 30-60 minutes. If problem persists, call Sage Customer Service on: 0808 178 1650.

No ground coffee coming from grinder.

• Possible Cause: No coffee beans in hopper.
• What to Do: Fill hopper with fresh coffee beans.
• Possible Cause: Blocked grinder chamber or chute.
• What to Do: Clean and clear grinder chamber and chute. Refer to 'Advanced Cleaning for the Conical Burr Grinder', page 16.
• Possible Cause: Water/moisture in grinder chamber and chute.
• What to Do: Clean and clear grinder chamber and chute. Ensure burrs are thoroughly dry before re-assembling. A hairdryer can be used to blow air into the grinder chamber.

FILTER SIZE LED's are flashing.

• Possible Cause: Bean hopper is not attached correctly.
• What to Do: Remove hopper, check for debris, and re-lock into position.

Too much/too little ground coffee is being delivered to the filter basket.

• Possible Cause: Grind amount settings are incorrect for particular grind size.
• What to Do: Use the GRIND AMOUNT dial to increase or decrease grind amount. Refer to 'Setting the Grind Amount', page 9 and ‘Extraction Guide', page 11.

Too much/too little espresso is being delivered to the cup.

• Possible Cause: Grind amount and/or grind size settings and/or shot volumes require adjustment.
• What to Do: Try resetting to default volumes (page 10), re-programming shot volumes (page 10), or adjusting grind amount/size settings (pages 9 & 11).

Grinder is making a loud noise.

• Possible Cause: Blockage or foreign object in grinder.
• What to Do: Remove hopper, check for debris or blockage. If necessary, clean and clear grinder chamber and chute. Refer to 'Cleaning the Conical Burr Grinder', page 16.

Guarantee

2 YEAR LIMITED GUARANTEE

Sage Appliances guarantees this product for domestic use in specified territories for 2 years from the date of purchase against defects caused by faulty workmanship and materials. During this guarantee period, Sage Appliances will repair, replace, or refund any defective product (at the sole discretion of Sage Appliances).

All legal warranty rights under applicable national legislation will be respected and will not be impaired by this guarantee. For full terms and conditions, and instructions on how to make a claim, please visit www.sageappliances.com.

Notes

This section is for user notes.

Contact Information

BRG Appliances Limited
Unit 3.2, Power Road Studios, 114 Power Road, London, W4 5PY

Freephone (UK Landline): +44 (0)808 178 1650
Mobile Calls (National Rate): 0333 0142 970

Website: www.sageappliances.com

Registered in England & Wales No. 8223512.

© Copyright BRG Appliances 2019.

Model: BES875 UG1 E19