Resources and training for Kroll™ | TELUS Health
PharmaConnectTM User Guide September 2019 Revisions and Approvals Document Version 1.0 1.1 1.2 Date Approved By Description Page # May 28 2019 June 18 2019 Scott Belfer Scott Belfer September 8, 2019 Scott Belfer First Version Revisions to sections - PharmacyLink Due Date Category - Other Options Interface Options 8, 15 Revisions to sections - AutoPrint PharmacyLink Registration Document - Other Options - Registration using the Barcode generated in Kroll - New Rx Request 11,16, 18, 31 Table of Contents Revisions and Approvals.................................................................................................................................. 1 Introduction........................................................................................................................................................ 3 Configuration ................................................................................................................................................... 3 Default Area Code ........................................................................................................................................... 5 Store Information ............................................................................................................................................. 5 Store Hours of Operation ................................................................................................................................. 5 PharmacyLink Due Date Category ................................................................................................................... 6 Retail Work Order Grouping............................................................................................................................. 8 Print 2D Barcode.............................................................................................................................................. 8 Nursing Home Type Set................................................................................................................................... 9 Drug Pictures ................................................................................................................................................. 10 Workflow Configured for PharmacyLink.......................................................................................................... 10 Auto Print PharmacyLink Registration Document ........................................................................................... 10 Store Owner Contact Information ................................................................................................................... 11 Configure Patient Reports .............................................................................................................................. 12 Other Options ................................................................................................................................................ 13 To Do Origin .............................................................................................................................................. 13 Interface options ........................................................................................................................................ 15 PharmaConnectTM Patient Registration .......................................................................................................... 16 Registration Using the Barcode Generated in Kroll ......................................................................................... 16 Registration Using the Barcode Generated in the App .................................................................................... 19 Linking a Dependent to a PharmaConnectTM Account .................................................................................... 20 Caregiver Already has a PharmaConnectTM Account Created and Linked................................................... 20 PharmaConnectTM User Guide 1 Caregiver not Linked or does not have a PharmaConnectTM Account ......................................................... 23 Viewing PharmacyLink Registration Information ............................................................................................. 28 Using the PharmacyLink Barcode to Search for a Patient ............................................................................... 30 Processing PharmaConnectTM Prescription Requests .................................................................................... 30 Refill Requests............................................................................................................................................... 31 New Rx Requests (in provinces where permitted)........................................................................................... 31 PharmaConnectTM User Guide 2 Introduction TELUS PharmaConnectTM is a mobile and web application that provides patients with the ability to view their prescription profile, request refills and check the status of their requests. The mobile app allows patients to submit photos of new prescription orders and receive notifications when their prescriptions are ready for pick up. Patients are also able to link family members, dependents and pets to the same account so that they can act on behalf of those family members. The PharmaConnectTM system uses a behind-the-scenes interface called PharmacyLink to communicate securely between the Kroll application and the PharmaConnectTM app and website. PharmacyLink is used for other Kroll functionality and you will see it referenced throughout this document. Configuration The Kroll team at TELUS will activate the PharmacyLink interface. It is important to know that there are several configuration settings that are reflected on the PharmaConnectTM app and thus, impact the patient experience. Other settings impact how the Kroll system handles the requests submitted by the patient via the app. To assist you in your initial configuration of the interface, from the Help Menu on the Start screen, select the PharmacyLink Check List. PharmaConnectTM User Guide 3 The Check List provides you with information on what needs to be updated in Kroll in order for PharmaConnectTM to work properly and to ensure a positive patient experience. Items with a red stop sign must be updated in order for PharmaConnectTM to work. Items with a yellow yield sign are not mandatory however, correcting them will improve the patient experience. Items with a green checkmark have already been completed and require no further update. Clicking on the `Fix' button beside each item will take you to the appropriate section of the Kroll Configuration. NOTE: The user logged into the terminal must have the proper permissions to access and update Store Configurations in order to proceed with configuring PharmaConnectTM. PharmaConnectTM User Guide 4 Default Area Code The default area code must be set in Kroll. Clicking on `Fix' will display the appropriate section of the configuration with the field highlighted in blue: Enter the area code of your pharmacy and click `OK' to save the change. When the Check List screen is accessed again, the Default Area Code section will now contain a green checkmark. Continue with any remaining sections that require fixing. Store Information Your store demographic information will be shown to patients when they are searching for your pharmacy. It is also important to set your store's Latitude and Longitude as this allows the Maps feature of the app to pinpoint the location of your pharmacy. Visit https://www.latlong.net/ to find the values for your location. Store Hours of Operation Noting accurate hours of operation for the pharmacy will ensure that your patients will know when your pharmacy is open and closed from within the app and website. It is also used when determining the expected pick up time for refills. Should your operating hours change during the year, it is important to update this schedule. To access the Pharmacy Hours of Operation, click on the Fix button of the PharmacyLink Check List screen or at any time, access these from File > Configuration > Hours of Operation. For each day of the week, enter whether you are open or closed. For the days noted as being opened, enter the opening and closing times. Note that times are entered in 24-hour format: 11AM = 11:00, 11PM = 23:00. PharmaConnectTM User Guide 5 For holidays when the hours of operation are different, click `Ins' in the Holiday Hours section. Select the date, the open or closed status, and enter the hours of operation on that date accordingly. Click `OK' to save. Note: You will need to enter the holiday dates each year. You may want to set an annual reminder to create the new holiday entries. If performing this early in the new year, don't forget to enter January 1st of the following year in advance. PharmacyLink Due Date Category When a patient requests refills, they will be provided with feedback indicating the anticipated time that their refills will be ready for pick up. This is the Due Date time that is assigned to the work order and is used to prioritize these Rx's in your workflow queue. You are able to configure this wait time for refills. In addition, requests for refills that have exhausted their authorizations can be configured for additional time and requests that come in near the end of the work day can be configured to advance the due date to the following business day. To access these due times, click on the Fix button of the PharmacyLink Check List screen or at any time, access these from File > Configuration > Store > Interfaces > PharmacyLink. PharmaConnectTM User Guide 6 On the Regular Refills option, use the down arrow to select an existing Due Date/Time entry or click `Ins' to create a new entry for prescriptions that have available refills remaining. Select a Time Type from the drop down menu (select the option that best fits your business model). Enter a relative time if applicable. Click Save. Using the 2 hour example above, if a Refill request is received at 2:00 PM, this will be placed into your ToDo/Data Entry queue with a priority/expected pickup time of 4:00 PM. Repeat the above for the remaining two options to allow you additional time for the scenarios noted. If Pharmacist Extension has been allowed, renewal requests sent through the app will default to this wait time. If inserting a new entry, enter a Description for the Due Date/Time. This will appear as the Priority at the top of the Fill screen. PharmaConnectTM User Guide 7 Any calculated due time that falls beyond today's closing time will automatically be advanced to the next business day. Also, should a calculated due time fall near your closing time, you can force it to respond with the next business day by setting a value in the When calculating due dates... setting shown below. If workloads change such that an adjustment is necessary to any of these Due date/times, you can return to this screen at a later time to select a different entry or insert a new one. To edit an existing entry, go to File > Configuration > Store > To Do > Configure Wait Times. See Other Options below for information on the remaining options on this PharmacyLink configuration screen. Retail Work Order Grouping If this does not display a green checkmark, contact the Kroll Help Desk for assistance. Print 2D Barcode Including the 2D barcode on the vial label and/or the receipt will allow the patient to order a refill via the mobile app by scanning the barcode instead of manually entering the Rx number. This is not mandatory, however when set up, improves the patient experience. Please be aware that the scanning of the vial label linear barcode will NOT work when requesting refills from the app. To access the barcode options, click on the Fix button of the PharmacyLink Check List screen or at any time, access these from File > Configuration > Store > Labels > 7-Bar Codes. Place a check beside the Vial and Receipt options. And although it is not mandatory, enabling the Print script image bar code warning label will allow you to affix this additional bar code label to the original Rx that the patient will hand in thus allowing the system to automatically attach the prescription image to the original Rx when scanned back into the system. PharmaConnectTM User Guide 8 Nursing Home Type Set You may have retail patients attached to a nursing home for the purpose of providing regularly scheduled compliance packaging via the Kroll batch fill process. Those same patients may still be receiving non-compliance pack prescriptions. You will want to prevent a patient from requesting refills for the batched compliance pack Rxs but allow refill requests for the others. By designating the nursing home as a Compliance Pack or Retail type, when the patient views their prescription profile on the app, the non-batched Rxs will allow refill requests while the batched Rxs will display `Refills managed by pharmacy'. The PharmacyLink Check List screen will display which nursing homes do not have a Type value set. Even if the Check List does not indicate a problem, if you have a nursing home that is used for retail patients, you may want to ensure the Type is set appropriately. Click `Fix' to access the NH List Form or from the Start Screen, select NH > Edit Nursing Home List. Highlight the nursing home(s) noted on the Check List screen and click F2. Click on the arrow adjacent to the Type field. Select the appropriate option from the list that displays. If this home is used for retail patients, select either Compliance Pack or Retail. Click `Save', then `Close'. PharmaConnectTM User Guide 9 Drug Pictures PharmaConnectTM uses the drug images in your Kroll system, displaying them when the patient views their profile. Therefore, it is important that they are as up to date as possible. If the PharmacyLink Check List displays a yellow warning, your drug images may need to be updated. To update your system with the latest images, from the Start Screen, click File > List Program Updates. A list of available updates displays. Run the latest Drug Picture Update. If there is none listed or if after running the latest update the Check List screen still notes a yellow warning, contact the Kroll Help Desk for assistance. Keep your drug images up to date by executing the Drug Picture Update whenever one is made available. Workflow Configured for PharmacyLink Whether your store uses full structured workflow or not, the Kroll team will need to be engaged in order to configure your existing queues for PharmaConnectTM. This is a background configuration that renames your workflow queues in such a way as to be better understood by a patient who attempts to view the status of their refill request. NOTE: This configuration will not affect how your queues are displayed to you in your Kroll system. Auto Print PharmacyLink Registration Document Kroll has the capability of automatically generating a registration document that can be provided to the patient. This document includes a marketing message about the benefits of using PharmaConnectTM along with the patient-specific bar code that the patient can use to complete their registration at home. When activated, the rules around the generation of this document are as follows: Patient must be human (Patient Type field in the patient card must = Human) Patient must be 18 years of age or older Not in a NH There is no caregiver registered Patient is not yet registered with PharmaConnectTM The patient has a registration that is pending and the pairing code has expired. In order to auto print the PharmacyLink registration document, two elements need to be in place: PharmaConnectTM User Guide 10 1. The Auto generate PharmacyLink patient registration document for Network field on the PharmacyLink interface screen must be set to the same network that is noted in the Networks field. 2. The `Print Patient PharmacyLink Registration document' workflow action must be inserted into all applicable workflows within your Kroll system. Kroll resources will be needed to accomplish this. Store Owner Contact Information In the event something should happen with the service, an owner or pharmacy manager can be contacted. To add the contact information, either click on the Fix button on the PharmacyLink Checklist screen OR from the start screen, click File > Configuration > Store > Interfaces > Pharmacy Link double click on the line item noted under the Networks section on the right. The Pharmacy Link screen displays. PharmaConnectTM User Guide 11 Enter the Pharmacy owner/Pharmacy Manager contact information in the Store Down Contact Info field. It is being suggested that at a minimum the individual's name, best phone number and email address be noted. Click `Save' when complete. Configure Patient Reports This feature, when enabled, will allow the patient to request reports which will be sent to them in the app as a PDF file. To access these Report Configurations, click on the Fix button of the PharmacyLink Check List screen or at any time, access these from File > Configuration > Store > Interfaces > PharmacyLink. PharmaConnectTM User Guide 12 Enable the reports that you want made available to patients by checking the box above the report. For each active report, click on the Configure button. A report template screen displays. Select the options within each report that you want active. This template ensures a consistent output each time the report is selected by a patient either via the app or the website. Click `Save Template' when complete. Repeat for each report that you have activated. Please be aware that these reports when generated by pharmacy staff in Kroll are NOT affected by the templates saved. Other Options While the PharmacyLink Check List will identify critical configuration options, there are other options that may improve both the patient and pharmacy user experience. To Do Origin Including this column header in your F9-Workflow screen will provide visibility as to the origin of the Rx in your ToDo/Data Entry. To add the To Do Origin as a column header: 1. From the Start Screen, select F9-Workflow PharmaConnectTM User Guide 13 2. If the To Do Origin column does not already exist, right-click on the column headers and select `Change Columns'. Scroll down until you see To Do Origin. Click on the box and then select the Move Up or Move Down button to place this header option in the position you feel is best. 3. Click OK. PharmaConnectTM User Guide 14 Interface options From the Start Screen, select File > Configuration > Store > Interfaces > Pharmacy Link. 1. You can define the schedules that the PharmaConnectTM app will consider as narcotics. This will be used for the `Narcotic' option in the next section. Click F2 to designate which schedules will be considered narcotics. 2. These options will enable certain features to be used by the patient and/or the pharmacy team. Combine Call Doctor Callback status. When this option is checked, the Patient will see "Awaiting Callback from Doctor" on the App after submitting a refill request for a prescription with no refills (if that option has been enabled). If it is not flagged on, the App will show either "Waiting for Pharmacy to Phone" (when Callback is set to Call Doctor) OR "Awaiting Callback from Doctor" (when Callback is set to Wait for Doc). Allow Pharmacist Extension for Refilling Regular Rxs with no Refills left If your pharmacy allows for Pharmacist extensions for Regular prescriptions, enable this option. Renewal Requests through the app will be sent directly to the Rx To-Do/Data Entry queue. If not enabled, the patient may not be able to submit a refill request, specifically if the Allow Call Doctor option is also disabled. They will be given the option instead to call the Pharmacy or Doctor. PharmaConnectTM User Guide 15 Allow Call Doctor for Regular Rxs with no Refills left If your pharmacy allows for Request Renewals to be sent to physicians from the pharmacy on the patient's behalf, enable this option. If Allow Pharmacist Extension is not enabled, renewal requests from the app will sent directly to Doctor Callbacks. If Allow Call Doctor is not enabled, the patient may not be able to submit a refill request, especially if the Allow Pharmacist Extension option is also disabled. They will be given the option instead to call the Pharmacy. Allow Call Doctor for Narcotic Rxs with no Refills left This option is the same as the Allow Call Doctor for Regular Rxs, but is specific to Narcotic prescriptions and other drug schedules specified in section above it. Allow Caregiver Registration will allow both the patient and the pharmacy to link a secondary patient record/PharmaConnectTM account to a caregiver's account. For example, a parent to a child. Allow patients to submit photos of new prescriptions using Web or Mobile App will allow the patient to take a picture of their original written prescription and send it via the app to your store's ToDo/Data Entry queue. NOTE: Currently this feature is only available on the app and only in certain provinces where regulations allow it. (Alberta and Newfoundland do not allow the processing of a prescription until the original is in hand) The ability to request a new Rx with the image from the Web will be available in the near future. PharmaConnectTM Patient Registration A Kroll patient record must be linked to a PharmaConnectTM account that the patient has or will create via the mobile or web app. This linking is performed by generating a unique code from the Kroll patient record and providing this to the patient to enter into their PharmaConnectTM account at their convenience or by entering a code into the Kroll patient record that is generated by the PharmaConnectTM app. Registration Using the Barcode Generated in Kroll 1. Access the patient record in Kroll. From the ribbon bar on the right-hand side, select `PharmacyLink Access'. Click on the `Ins' button and select `This Patient'. PharmaConnectTM User Guide 16 2. On the PharmacyLink Registration form, click Generate a new registration code to give to the patient. Click `OK' to generate the registration code. At this point, 2 options are available to you: A. Verbally provide the code shown on the screen to the patient. The patient can then continue the registration process. Click Close. B. Provide a printed form that includes information about PharmaConnect along with their code. To generate this form, click Print. Below is an example of the form: PharmaConnectTM User Guide 17 Please remind the patient that the generated code expires after seven days. Should the patient attempt to register after the code expiration, they will need to request a new code be generated by the pharmacy. PharmaConnectTM User Guide 18 Registration Using the Barcode Generated in the App If the patient has already created their PharmaConnectTM account, the app has the ability to generate a barcode that you can use to record against a Kroll patient record. The patient may either come in to the pharmacy with their phone or call you with the application-generated code in order to complete the linking process. To access the code within the app, from the Home screen, tap Link your account now. On the Link to Pharmacy screen, tap Display my account code. The barcode along with the user token is displayed. 1. To complete the linking using the application-generated code, access the patient record in Kroll and from the ribbon bar, select PharmacyLink Access. Click on the `Ins' button and select `This Patient'. The PharmacyLink Registration form will appear. PharmaConnectTM User Guide 19 2. If you have a barcode reader and have access to the phone with the barcode shown, you can simply scan the barcode while this registration form is displayed. Otherwise, select the Scan or Type in the user token from the patient's Mobile Device and enter the code manually. 3. Click OK to complete the linking process. Linking a Dependent to a PharmaConnectTM Account PharmaConnectTM provides the ability to link dependents to a caregiver's PharmaConnectTM account. This provides the caregiver with visibility to the dependent's profile via their own account as well as the ability to request refills and send in new prescriptions on behalf of the dependent. Caregiver Already has a PharmaConnectTM Account Created and Linked 1. Access the dependent's patient record in Kroll. From the ribbon bar on the right-hand side, select PharmacyLink Access. Click on the `Ins' button and select `A family member or friend'. PharmaConnectTM User Guide 20 2. The PharmacyLink Care Giver Selection form is displayed. 3. Search for the parent/caregiver by typing their name or pressing the F2 button. After locating the caregiver and returning to this screen, select the Relationship to patient from the drop-down list and click OK. NOTE: The Access valid until date will automatically be defaulted for dependents that have not yet reached the age of majority. PharmaConnectTM User Guide 21 4. The caregiver selection form is replaced with the PharmacyLink Create Dependent form. Optionally, enter a nickname for the dependent and/or press OK. 5. The PharmacyLink Access record is now created for the dependent with the `caregiver' type and name shown. 6. This completes the linking process. The dependent will now be available in the Shared Profiles section of the caregiver's PharmaConnectTM app. PharmaConnectTM User Guide 22 7. To access the dependent profile on the app, the primary patient/care giver must log into the PharmaConnectTM app. From the Home screen menu icon select Shared profiles. The dependent is displayed under the Profiles linked to your account section and shows that the dependent is now linked to your pharmacy. Tap on the dependent's name to access their profile details. Caregiver not Linked or does not have a PharmaConnectTM Account A caregiver can be given access to a dependent's profile even if the caregiver has not been set up with PharmacyLink access. The caregiver may not yet have created a PharmaConnectTM account. The caregiver may have a PharmaConnectTM account but is not yet linked to their Krolll profile. Either they haven't performed the linking yet or they don't need access to their profile. PharmaConnectTM User Guide 23 The caregiver does not exist in your system but their dependent does. 1. To link a dependent, access the dependent's patient record in Kroll. From the ribbon bar on the right- hand side, select PharmacyLink Access. Click on the `Ins' button and select A family member or friend. The PharmacyLink Care Giver Selection form is displayed. 2. Search for the parent/caregiver by typing their name or pressing the F2 button. Note: The caregiver may not be a patient at your pharmacy. If they do not exist in your system, use the Insert button on the search form to create their patient record now. PharmaConnectTM User Guide 24 3. After locating / creating the caregiver and returning to the PharmacyLink Caregiver Selection screen, select the Relationship to patient from the drop-down list and click OK. The PharmacyLink Registration form is now displayed. 4. You can generate a unique barcode and provide this to the caregiver for them to enter into their PharmaConnectTM account at their convenience. If they have their phone with them and have already created their PharmaConnectTM account, you can scan the barcode or enter the user token into the Kroll patient record that is generated by the app. PharmaConnectTM User Guide 25 The caregiver will need to use the following steps on the app to complete the registration of their dependent. Log into the app. From the Home screen, tap the menu icon and select Profiles. On the Add a New Dependent screen, complete the fields shown, optionally adding a nickname. The new profile is created. Tap Add a new dependent now. When done, tap Create profile. Tap Link to a pharmacy. At the Link to Pharmacy screen, the caregiver can tap on any of the three options depending on what you have or will provide them with on the PharmacyLink Registration screen. PharmaConnectTM User Guide 26 If presenting the phone to you, tap on Display My Account Code and either use your barcode reader to scan the code or select the bottom option to type in the user token that is displayed below the barcode shown on the phone. If you had generated a printed registration form, the caregiver would tap on Scan Pharmacy Barcode and scan the barcode from your form. Optionally, the caregiver can tap on Enter code from pharmacy and enter the token code from the bottom of the printed barcode you provided or have you read them the code from your Kroll screen when you select the Generate a new registration code option. Once the caregiver has completed any of the options above, they will be presented with the Verification screen. PharmaConnectTM User Guide 27 On the Verification screen, complete the fields shown. Note: These fields must match exactly to those recorded on the local Kroll patient card for the caregiver. The caregiver PharmaConnectTM account is created. Tap Link My Account. Tap Return to Home. Viewing PharmacyLink Registration Information At any time, you can view the PharmacyLink registration information for a patient. Access the patient record in Kroll. From the ribbon bar on the right-hand side, select PharmacyLink Access and double-click the entry or press the `F2' button. The Patient PharmacyLink Details screen will appear. PharmaConnectTM User Guide 28 The form will show the details of the PharmacyLink record and list any dependents for the given parent/care-giver. PharmaConnectTM User Guide 29 Using the PharmacyLink Barcode to Search for a Patient If the patient presents their phone to you with their PharmacyLink barcode shown, you can scan that code anytime you are at a patient search screen. For example, at your pickup window, if the patient presents their phone with the barcode shown, you can scan that code in order to immediately locate the patient. Optionally, you can manually type in the barcode by prefixing it with `PL:' Processing PharmaConnectTM Prescription Requests From the Start Screen, select F9-Workflow. View the Rxs To Do queue (or your Data Input queue if you are using structured workflow). If you have added the ToDo Origin column to your workflow screen, inbound PharmaConnectTM Rxs will show an origin of PharmacyLink. Entries that do not contain an Rx number but instead, show (Script Image) are new Rxs submitted via the app using the camera to capture an image of the original order. Entries that show an Rx number along with the drug and doctor are refill requests. PharmaConnectTM User Guide 30 Refill Requests Highlight the desired refill by clicking on it. Press F-Call up Rx(s). Continue to process the refill Rx(s) as per your current processes. New Rx Requests (in provinces where permitted) From the Start Screen, select F9-Workflow. View the Rxs To Do queue (or your Data Input queue if you are using structured workflow). Highlight the desired new Rx by clicking on it. NOTE: The patient can only request a new Rx from the PharmaConnectTM app. They cannot request a new Rx from the PharmaConnectTM website yet. PharmaConnectTM User Guide 31 Press F-Call up Rx(s). The Sort Pages in Documents form will appear. On this form, the image that was captured by the patient will be displayed. Ensure that this field is set to Use to process prescriptions(s). If not, click the down arrow and make the correct selection. PharmaConnectTM User Guide 32 Any original prescription processed via the PharmaConnectTM app will always have the "Non Authoritative Rx Obtain Original" watermark. This serves as a reminder to obtain the original Rx from the patient at the time they pick it up. Click `Process'. The Drop Off screen displays. Note that when setting up the new Rx request in the app, the patient has the ability to add a note specifically for this Rx. The display of the Fill Later and Fill Now buttons is a configuration option. When disabled, there is a single button named Finalize Order. On the Drop Off screen, you can optionally enter as much information as possible into each of the fields on the right side of the screen. Once done, click `Fill Later' to place the record back into the ToDo or next workflow queue to be completed later, or click `Fill Now' (or `Finalize Order') which moves the record to the next step in your workflow process. PharmaConnectTM User Guide 33 When the record is moved to the next step, depending on how your system is configured, the Create New Rx from To Do screen may appear. Using the image on the left as reference, complete the entry of any remaining fields on the right side of the screen. Click `Look Up Rx'. If the drug or doctor fields were not matched, the system will display the appropriate search screen. Make the appropriate selection. PharmaConnectTM User Guide 34 Once each field has been successfully populated, the `Lookup Rx' button changes to `Save'. Click `Save'. The F12 screen displays. Review the data one last time before selecting F12-Fill Rx to continue as per current processes. PharmaConnectTM User Guide 35 NOTE: The note entered by the patient on the app displays under the Comments tab on the F12 screen. As noted earlier, the image of the prescription provided by the patient via the app is non-authoritative. As a result, you must obtain the original prescription from the patient before dispensing the item. The watermark on the image serves as a reminder to do this. If your pharmacy has Pickup activated, a message will display for each Rx that requires the original to be obtained from the patient. When you click on the `Pickup X items', an image of the prescription submitted by the patient will be shown and you will be prompted to confirm that you have now obtained the original from the patient. If your pharmacy does not have Pickup activated, an operational process will need to be defined in order to effectively communicate to all involved, the need to obtain the original prescription from the patient. PharmaConnectTM User Guide 36 If you employ paperless workflow, once the patient has provided the original written prescription, it must be scanned and saved against the original Rx record. To make this process easier, ensure that the Script Image bar code is generated with each Rx. (File > Configuration > Store > Label > 7-Bar Codes/Print Script image bar code warning label.) When the original prescription is received from the patient, affix the appropriate Script Image bar code(s) to the document. When time permits, scan the prescription into Kroll using the Printed Document Scan /Import functionality found under the Utilities Menu on the Start Screen. The system will interpret the information in the bar code and save the scanned image against the correct prescription record(s). PharmaConnectTM User Guide 37Microsoft Word 2013 Microsoft Word 2013